Consumer complaint received 2018-07-13
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Referencing claim Number XXXX First of all, your facts are misleading and your letter that was sent to a Federal Agency is considered defamation and slanderous ... Furthermore, we have recorded calls that we have in safekeeping that specifically stated at least 6 times that XXXX XXXX in your XXXX call center stated emphatically on my recorded lines that she accepts full responsibility for the XXXX.. In addition, these calls had AMEX on the phone with their representative of XXXX and XXXX XXXX XXXX XXXX, XXXX was also on the phone. 

This is a matter that you are creating by not paying what she stated and now you have basically called me a liar that is very very damaging. Do you want me to pursue not only legal damages but punitive damages? WE also have the right which we have reserved to bring this to the medias attention that I dont think you want to have a major media campaign on this. 

You have one month to respond and fix my credit and make payment good ... otherwise we will pursue this. 

This has been demonstrated to be a scam and a felony and as result of this the consumer is NOT RESPONSIBLE. In addition, I have recorded calls that how they got this bank information is an inside job. Is your money safe at XXXX XXXX? I dont think you want a media campaign to destroy your fine institution ... 

In addition, AMEX has been lying constantly on their CFPB responses. The last time they stated they acted in a professional manner but yet you apologized for hanging up. Then why did you fess up and call back and resolve this matter immediately with XXXX XXXX In addition, as stated by my agent XXXX XXXX former FBI agent that the legal department does not want this to be a media circus. You have 3 out of 5 signatures signing off on payment back to me and you failed to execute on all three signatures as told by me by XXXX XXXX. All you do is pass the buck and make up stories. I stated to you on several occasions that even my legitimate charges to XXXX and XXXX you crawled back and still have an issue now with XXXX. Your company hides in XXXX and overseas. You misinterpret for your own truth and hide behind your big company. IF you were in my shoes you would be hitting the papers etc. I have not rules this out by I am a XXXX  and can handle myself. One more lies that is sent to the CFPB and my name is not cleared, my charges of the XXXX which I told you was fraud and you claim that is was a dispute and that you never produced documents as requested even though I will tell you this whole situation is a FRAUD and you should be using your ERRORS and OMISSIONS otherwise you will be handed a serious DEFAMATION, SLANDEROUS lawsuit as well as punitive damages. IF my credit is hurt in anyway this will further insult and cause UNDUE Damages in the hundreds of millions of dollars in damage control. This is not to be construed as a THREAT but you are ruining my professional name as well as my pursuit of a XXXX XXXX for XXXX. I will reiterate that you do not know who you are dealing with. I will also state that I have numerous recording of all of these calls that will further embarrass your company and your fine institution I will not tolerate any more ignorance and you hiding behind your false letters. I insist that you reinstate all of my credit cards, my points of over XXXX and my Delta Sky miles. In addition, I will insist on a FREE BLACK CARD For life at XXXX expense to me for all of your tactics that have delayed this resolution. This not extortion monies but monies that you have caused me to ruin my daily activities. In addition, I want all the monies returned that have been taken from my account including the SCAM from XXXX XXXX XXXX of which XXXX is also missing from my account. I have been scammed and you just dont want to pay this off. In addition, I have recorded conversations with some of these perpetrators telling me that they have inside people at these banks doing this and this is how they were able to enroll these accounts and put these monies on illegally This is bank fraud, money laundering wire fraud etc. and you are a part of this for allowing this to continue. I am an XXXX XXXX And will not damage my name nor reputation that you have done so far. I expect immediate resolution otherwise this is going to the FBI since this is the only acronym that you will not want in your backyard.

Company response to consumer: Closed with explanation