Consumer complaint received 2023-07-19
Company: U.S. BANCORP
State: OH
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I was in default of my Home Mortgage and US Bank Home Mortgage filed for foreclosure. I filed a voluntary XXXX  XXXX and the Trustee paid US Bank Home Mortgage a total of {$5900.00} while I was protected under the XXXX XXXXXXXX filing. Proof of the Trustee 's payment ( s ) which can be provided. I had a Manager at a US Bank branch call US Bank Home Mortgage on XX/XX/XXXX to get the amount needed to bring my mortgage current. I gave the same Manager the amount requested PLUS another {$4000.00} to take off of the principal, which was a total of {$15000.00} on XX/XX/XXXX. I believe that making a mortgage current after a default also includes Escrow payments. 

I also asked for a total of all the payments US Bank Home Mortgage had received since the foreclosure filing and how those funds were disbursed. That spreadsheet can be provided. For some reason, known only to US Bank Home Mortgage they disbursed the funds in a highly irregular matter. My monthly mortgage payment is {$590.00}, as you can see that is not what they did. Instead they took out {$280.00} for each month I was in arrears, paying Interest, Principal, but only {$40.00} for Escrow, which ONLY covered the Mortgage Insurance payments. 

I had asked US Bank Home Mortgage to end my Mortgage Insurance payments in XXXX as I was way ahead on my amortization. They denied me, claiming that my home 's value wasn't high enough ( due to the Banking Industries errors, which caused the Economic Crisis of XXXX forward. ) Now to get it removed I have to have 24 uninterrupted payments, PLUS I have to pay them {$100.00} to decided whether or not to end these useless payments. Even though the value of my Home is MUCH higher than the amount due on my mortgage. 

At the end of XXXX I tried to make my XX/XX/XXXX payment but I was unable as US Bank Home Mortgage had reinstated my foreclosure on XX/XX/XXXX. Proof can be provided. I called and asked them why they refiled and they denied that they had. I was unable to transfer funds from my checking to my mortgage due to the ongoing foreclosure. I had to go to the bank and either make a wire transfer of my payment, or withdraw the amount from my checking account to send US Bank Home Mortgage my XXXX mortgage payment via mail as a Cashier 's Check. I handed the Manager at the branch the Cashier 's Check for {$1200.00} and he put it in an interoffice envelope to mail to the Home Mortgage Department. They lost my check so I made another payment on line on XX/XX/XXXX, as I did not want to be viewed as in default again, as they had withdrawn their foreclosure filing, and I was able to make a transfer from my Checking to my Mortgage in the amount of {$690.00}. When, happy days, they found my first XXXX payment. 

Now they claim that I am in arrears over {$11000.00} for my Escrow, which now makes my monthly payments {$150000.00} so that they can fund the Escrow account. The problem I am having is their Misappropriation of funds. If you view the spreadsheet US Bank Home Mortgage sent me of all funds paid since my foreclosure started, you will see that they are missing {$3300.00} from the Trustee 's payments AND they are missing {$1800.00} from my XX/XX/XXXX payment, PLUS the amount actually put into Escrow of {$5600.00} from the payments they have received, all of which add up to {$11000.00} as of XX/XX/XXXX. 

Since my two XXXX payments they will not let me make a mortgage payment until XX/XX/XXXX, at which time they expect my mortgage payment to be raised to the above requested {$1500.00} per month, due to their misappropriated disbursal of my payments. I made a Principal Only payment on XX/XX/XXXX of {$900.00}, as they would not allow me to make a mortgage payment. 

All in all US Bank Home Mortgage has received {$23000.00} from a combination of the XXXX XXXXXXXX Trustee and myself and somehow I am still - {$10000.00} Escrow as of the creation of this complaint. 

Please review the attached and tell US Bank Home Mortgage to stop messing up my mortgage on purpose. They are setting me up for failure, which is not acceptable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief