Consumer complaint received 2018-12-20
Company: TMX Finance LLC
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Struggling to pay your loan

Complaint:
Every month I struggle to pay this loan and every month the price is different. The amount that was due on XX/XX/XXXX was {$300.00} but I was encouraged to pay {$400.00}. As of right now, I can't afford the minimum due to unforeseen circumstances right now. There's such a small amount that goes towards the principal balance and by me refinancing every month I have already paid for this loan twice already. Why am I paying for health insurance? It is included in the payment per month, I don't need that bc I have it on my job. The car insurance part I am good with that because I need it. Instaloan is such a rip-off. Why are there so many additional fees, that's why people can't pay the loan back in a timely manner? I can't pay the loan off now but at the beginning of the year, I will due to my not being able to make these monthly payments on time. Last month I was late and the lady ( manager ) told me to borrow the money from someone else. Why would she tell a customer that? I'm not trying to get out of the loan but I need more time per month to pay. I'll most definitely pay it off towards the end of the end of next month. This month it was due on XX/XX/XXXX and I haven't paid it yet. My last payment was paid on XX/XX/XXXX. Every month it seems like I get behind because I am struggling with this loan. Based on business days I am only four days late. They have called me 10 times since then. Courtesy calls are great and I understand that. That's harassment! After 10 days there's a late charge, so why are they harassing me? XX/XX/XXXX is the only month that I am late. I've had this loan for almost two years and it's driving me in a hole. I can't afford to lose my car at this time. Can someone help me with the calls and the information that I provided above? I'm not sure what else to do. When I explain my situation to her she never understands what I am going through. Her response sometimes is we all go through things. Even though she extends it, but why all of the extra words before it's done? Then I have to go all the way to the store in order to sign a paper. There should be a better way. The last month at my job has been a lot of extended hours and it's hard getting out there to do that. I can't accept any phone calls at work. Yes, that's true but everybody is different and she doesn't know what I am going through. I went through a crisis situation from XX/XX/XXXX to XX/XX/XXXX and I am still trying to bounce back off of that. Please give me some advice before it's too late. By paying this loan has added a huge amount of stress on me. 

The amounts that I have circled why are those charges there. The XXXX Accident & Health Insurance is {$33.00} for this month and last month it was {$33.00}. I don't need additional coverage like this due to me having it on my job. The XXXX XXXX XXXX  fee this month {$13.00} and last month the fee was {$0.00}. Too many charges and no explanation as to why the charges are there. They need to explain these charges. One of the reasons why I get behind because of all of these fees are on here and the sole purpose to pay the loan off is not happening. THE DOCUMENTATION IS INCLUDED. 

All of their policy and procedures need to be revised because they are ripping people off. You shouldn't have to pay that much on a loan and a small amount goes to the principal. I'll never get finish paying for the loan. 

I'll never do a title loan again!

Company response to consumer: Closed with explanation