Consumer complaint received 2018-02-27
Company: SUNTRUST BANKS, INC.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My name is XXXX XXXX, owner of XXXX XXXX XXXX a small Business company located in XXXX, FL. In XXXX when I started my business I trusted my Business Account to Sun Trust Bank because SunTrust Branch XXXX at XXXX XXXX XXXX. XXXX, FL XXXX is located next to my office and I thought would be easy for me a Bank that was our neighbor due to my busy work schedule, when I opened the account by recommendation of the Bank officer I ordered checks with a security mark as well as a note was placed in the computer about it. On XX/XX/XXXX a Sun Trust Bank Officer from XXXX, Florida called my office to verified a check that somebody was trying to cash and she suspected was fraudulent, she noticed the check did not match the description of my company checks per the notes in the computer and also she noticed that my Business is in XXXX and I never pay vendors in other cities, I immediately looked the account online and found several forgery checks for the total amount of {$150000.00} payed to different people in different branches of Sun Trust, the checks did not resemble my security mark checks and my signature. I immediately called the XXXX Police and the Economic Crime Bureau opened the Case Number XXXX and also I went in person to Sun Trust Branch XXXX with printout of all the forgery checks payed by Sun Trust, in that copies is also the Driver License Number of the criminals, the Bank officer XXXX XXXX open the same day a Fraud Case on my presence and also called Sun Trust Fraud department to notified it, I signed an Affidavit about the Fraud and with the copy of the fake checks was send by FAX to Sun Trust Fraud Department for Investigation, a week later I went to the branch to see how was the Case  because I did not received any call or letter from the Bank yet and the same officer XXXX XXXX called in my presence and after a long wait send the documents again by Fax to the Fraud Department and also called. OnXX/XX/XXXX a third company XXXX advanced me the stolen amount of $ XXXXwith the condition that I would return it to XXXX when Sun Trust returned me the money. In XX/XX/XXXX I got a call from a Sun Trust representative about the case and I explained everything again and that  XXXX advanced me the money and I had to return this money, after that I went to the Bank Branch XXXX in numerous occasions to inquire about this case and different officers from Branch attended me among them the Manager XXXX XXXX who escalated this Case to Sun Trust more than twice, as result of this in XX/XX/XXXX a Bank representative name XXXX XXXX contacted me and I have to go all over the Case again I send her copy of the advanced money I got from XXXX, she never contacted me back and again I have to go several times to Sun Trust Bank Branch XXXX to request action and get a resolution in this case, In XX/XX/XXXX after the Manager of  the Branch XXXX contacted the XXXX Florida Sun Trust Manager a lady named XXXX XXXX called me and contacted some higher Bank representative and XXXX XXXX from Sun Trust in Georgia contacted me by phone and I have to go all over the Case again and nothing happens, recently on XX/XX/XXXX of this year I went back to Branch XXXX and again the manager XXXX XXXX started to XXXXontact Sun Trust Corporation in  Georgia about the Case, XXXX XXXX called me again on XX/XX/XXXX and until today no resolution of this Case is donr and the money of this Bank Fraud my company is victim is not returned by Sun Trust. 
Since XX/XX/XXXX, date the Bank Fraud occurred I went to Sun Trust Bank Branch XXXX more than 30 times for this Case and apparently Sun Trust Bank did not investigate the Fraud despite they have the Forgery Checks, the Driver Licenses Number of the criminals and surveillance Cameras in their branches that they came provide to the Police, I even never received a letter from Sun Trust Bank with a Fraud Case Number and the money is not yet returned to XXXX XXXX XXXX XXXX XXXX and in consequence we could not return the money to XXXX .Attached to this complaint are copies of the Fraudulent Checks, Police Report copy and stream of email communication with Sun Trust and with XXXX 
This is a case of Abuse of Power by the Bank and I demand Sun Trust Bank to reimburse my company XXXX XXXX XXXX, XXXX the stolen money in the sum of {$15000.00} immediately or pay the money directilly to the 3rd company who advanced us the money XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief