Consumer complaint received 2017-08-11
Company: CURO Intermediate Holdings
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
on XX/XX/XXXX I received deposit into my account for {$2600.00} which I rescinded the loan. on XX/XX/XXXX company withdrawal funds from my account for the amount of XXXX which did not clear. I was unaware of the XXXX processing fee. I called company on XX/XX/XXXX stating that the " ACH '' did not clear. I was told that I must wait until Thursday when company gets response back from payment attempt. I agree. Thursday XX/XX/XXXX, I called company to request payment in full of loan which agreed XXXX via " ACH ''. The following Wednesday XX/XX/XXXX I contacted company again stating that there has been no attempt of withdrawal for the funds agreed upon. The company apologized and stated it appeared the " ACH '' process was n't completed on the XX/XX/XXXX payment request. The conclusion of the XX/XX/XXXX phone called, I updated my email address and once again gave authorization for Speedy Cash to withdraw funds from my account of XXXX. The Customer Service Rep. from Speedy Cash sent me an email XX/XX/XXXX @ XXXX XXXX to XXXX of the terms of our agreement. On XXXX, I contacted company inquiring why the amount had not been withdrawn from my account. The Representative stated something was wrong with the payment, it had not been processed once again. We went over the banking account once again, and this time. I advised Customer Service Rep. that I was unaware of the XXXX processing fee and that no one told me. The Representative stated that it 's the company 's responsibility to state how much will be withdrawn when an agreement of " Payment '' has been made so he lowered the fee to original fee of XXXX to be withdrawn with an email of the said agreement. The email sent from Speedy Cash dated XX/XX/XXXX includes loan # XXXX with bank account on file overriding any previous agreements. On XX/XX/XXXX, I contacted company again because payment was not withdrawn. The Customer Service Specialist, stated that a payment was sent but no response. He indicated that the payment did not clear, so I contacted my bank with Speedy Cash representative. They had not been any attempt made to retrieve monies from my account other than the initial attempt. I authorized payment once again however this representative refused to provide an email in regards to my attempt to take care of payment for the amount of XXXX. On XX/XX/XXXX, Speedy Cash withdrew funds from my account of XXXX which would reflect the original agreement of loan terms. This is the same account that they utilized from the beginning and the only account number ever provided. The company did not send any " ACH '' transactions and utilized my debt card to retrieve the XXXX. I could not use my debt card to make payment of XXXX because it exceeds my spending limit. Please help. This company has continued to lie to me as I 've contacted this company for the entire month of XX/XX/XXXX to resolve this issue. This company no longer has access to my account and I 'm prepared to pay them the amount in full owed. The total balance remaining owed XXXX with the amount deducted XX/XX/XXXX of XXXX equals XXXX as last agreement sent via email and last authorization. thanks kindly, XXXX

Company response to consumer: Closed with explanation