Consumer complaint received 2021-06-02
Company: CCS Financial Services, Inc.
State: NC
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I received a letter dated, XX/XX/XXXX, from Credit Control Services , Inc indicating they are representing XXXX and are seeking to collect {$100.00} for account number XXXX. The salient theme of this compliant is a lack of transparency, attention to patients insurance demographics, and billing integrity in XXXX XXXX business practices with XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ). XXXX XXXX 's billing practices are detrimental to their clientele. On or about XX/XX/XXXX, my initial conversation with XXXX XXXX entailed me informing her that I have a XXXX XXXX XXXX XXXX XXXX insurance plan, which covers 100 % of preventive care services as outlined in my insurance benefit booklet. XXXX XXXX informed me XXXX XXXX accepts XXXX XXXX XXXX XXXX XXXX insurance and they are familiar with the billing practices encompassing preventive services. On XX/XX/XXXX, I attended an initial consultation, which included blood being drawn for testing and an initial prescription. The attended Nurse Practitioner, XXXX XXXX, informed me that XXXX XXXX utilizes its own compounding pharmacy for prescription medications. Therefore, I could not use my insurance at the compounding pharmacy of my choice. This dynamic resulted in me having to pay for my medications, which place me at a further financial disadvantage ( Please see the attached document named Receipt of Payment XXXX ). On or about XX/XX/XXXX, I attended a second appointment, which they drew more blood. At no time during this appointment visit was I informed of any charges that were denied by my insurance company nor was I given a bill concerning these charges. On XX/XX/XXXX, I attended my third and final appointment at XXXX XXXX. At no time during this appointment was I informed of any charges that were denied by my insurance company nor was I given a bill concerning these charges. My final bill, dated XX/XX/XXXX, reflects a XXXX balance in all three categories of the account balance summary substantiating my claim that I had not been informed of these incurring charges ( Please see the attachment named Receipt of Payment XXXX ). I received bills from XXXX dated XX/XX/XXXX, and XX/XX/XXXX, indicating I was billed for services at their lab ( Please see the attachments named XXXX Bills XXXX. On XX/XX/XXXX, I contacted XXXX XXXX concerning the issue and spoke with the office manager, XXXX XXXX, concerning the issue. He subsequently had a different represented to discuss the issue of the bill in which I informed them of the initial consultation with XXXX XXXX. After an in-depth conversation concerning the issues with the deceptiveness of their business practices, XXXX from their office who indicated there was not anything further she could do to resolve the issue. XXXX XXXX engaged in billing practices contrary to the reason I sought services. Their billing practices resulting in avoidable costs billed to me. There was no consultation with me from XXXX XXXX concerning their billing practices upon my second or third visits to their office. If they had informed me of these issues with their services after my initial visit, I could have made an informed decision concerning a course of action for subsequent services. XXXX XXXX blatant disregard for attention to detail encompassing the services there is a deceptive characterization of their services resulted in unnecessary financial charges to me. On XX/XX/XXXX, I contacted XXXX and spoke with a representative named XXXX. I informed XXXX that I have NEVER entered into any kind of agreement with XXXX as it relates to this issue and I would like for XXXX to CEASE mailing invoices to my residence. XXXX responded with a statement substantially similar to " They could not do that. '' These actions are ostensibly in violation of North Carolina General Statues 75-1.1 : Unfair & Deceptive Trade Practices, which prohibits unfair or deceptive practices affecting consumers.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation