Consumer complaint received 2019-03-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I have tried since XXXX since reporting fraud and suspicious activity ( at all my banks since XXXX ) with assistant manager XXXX at XXXX XXXX XXXX in XXXX XXXX Virginia to rectify issues regarding my accounts and monies I wanted to know which account my XXXX XXXX dollar social security check went into I wanted to know which account my XXXX XXXX dollar check went into deposited in XXXX XXXX XXXX XXXX Virginia location in XXXX from sale of my home at XXXX XXXX XXXX XXXX XXXX nc. Along with my debit card transactions since XXXX thru present recorded as Checkcards without identifying what digits of which debit card was used. 
In this case I recently obtained documents from XXXX life aka XXXX of a survivors income accidental death policy on MY LIFE that was linked to a bank of America account I have called bank of America but they told me they don't handle life insurance policies. 
When in fact the document from XXXX states that bank of America is compensated for their policies as attachment XXXX states that this policy was in effect from XXXX thru XXXX XXXX And was closed due to a return post dated check XXXX says that this accidental death life policy on my life was linked to a joint account with XXXX XXXX # XXXX But The amount deducted from the XXXX is different then what the document states Also the joint account as per bank of America was opened up in XXXX. 
The signature on the life policy IS XXXX I did not open any joint accounts in XXXX. 
I did report fraud and suspicious activiy in XXXX in person at XXXX XXXX XXXX boa XXXX XXXX Virginia. On both my joint accounts XXXX & XXXX nd my sole account XXXX and again in XXXX I believe. There is a bank error in my accounts and this life policy I opened a sole account in approx XXXX and bank of America states that my sole account XXXX was opened XX/XX/XXXX then there us a error. 
I believe my XXXX XXXX and my XXXX XXXX checks along with a XXXX check was mistakenly put into not my sole accounts The signature is of XXXX I. DID NOT OPEN any joint accounts in XXXX and I have never signed a survivors policy in XXXX I have asked both XXXX XXXX and boa to give me this joint holders name Address and phone AND NAMES OF BENEFICIARUES OF THE POLICY AND ALL OTHERS. 
And what is the entire account number that this policy was linked to and evidently another policy I did not have a joint account in XXXX at bank of America to my knowledge. So why would I have a survivors income accidental life policy on my life. 
My ex husband XXXX XXXX and I have been legally seperated since 've XX/XX/XXXX. 
I have been into the bank talked to XXXX numerous times. XXXX XXXX XXXX XXXX XXXX XXXX Thru customer service numerous times have called customer service XXXX and sent certified letters. all in the seven years of record time frame that boa keeps referring me to no response from bank of America. To my life policy requests They keep telling me to call customer service or write letters or cone in. All of which I have done. I have had identity theft reported in XXXX & XXXX to all credit reporting agencies and registered. At the FTC   and finally confirmed in XXXX letter of XXXX by the office Of comptroller for currency USA Copy of entire policy application and signature sent to me by XXXX aka XXXX XXXX at the time XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief