Consumer complaint received 2019-11-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
XXXX XXXX Congresswoman, XXXX Physical : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  CA XXXX Local : XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX  CA XXXX CC Number of XXXX XXXX XXXX & XXXX XXXX XXXX XXXX & XXXX Capitalone telephone Number : XXXX Origional Post XX/XX/2019 ( Dont remember exact date of email ) I have had this credit card for six years. Recently, due to a NEW security check procedure, I have been shut out of my online account viewing of my CAPITALONE Credit card. They ask for me to give them a SECURITY CODE to open my account. The code can only be sent to a text receiving telephone number in USA. My telephone number does not receive text messages. The employees at Capitalone can not solve this problem and refuse to give me the telephone numbers or email addresses to complain to anyone higher in the company. 
This is a major breakdown in customer service by this big company. I have sure there are many other customers that have been shut out of their account. Can you give me the telephone number and email address of a Consumer Affairs Office that can quickly help me. 
NEW POST XX/XX/2019 Asof XX/XX/XXXX, all three of my accounts have been blocked. On the telephone they give me no reason why they are blocked. They ask me to send a copy of my drivers license to unblock the security hold. This scan will not be enough. They will then say they need more documents like a SS card or passport. Ultimately, the close the account and move my balance to an account where they have access to the funds. This is how a gang like this operates inside a Credit Card company. This is a criminal gang operating insuide CAPITALONE CREDIT CARD. You should call the FBI to apprend these criminals! 
If they were honest, they would tell me the reason for the block. They can release the block by asking me the security questions I wrote when I opened the account 5-6 years ago. REPEAT, this is a criminal gang.They are operating inside the Capitalone Credit card company. I had {$1700.00} stole from me 5 years ago from XXXX XXXX credit card, in this manner. You and officials from XXXX  helped me get the {$1700.00} back. 
Because Capitalone Credit Card has : Blocked my online account so I cant see my account and Capitalone one has blocked the use of my credit card even though I have {$650.00} avail funds and gave me no reason why they blocked the use of my credit cartd and even though I was not in arrears or had any fraudulent condition, Capitalone violated the afgreement I had with them for all three credit cards : CC Number of XXXX XXXX XXXX & XXXX XXXX XXXX XXXX & XXXX. I therefore do not owe the balances on these credit cards. I want Capitalone to return {$670.00} paid on transaction XXXX and to send me a letter stating the balances of the three credit cards are forgiven because Capitalone violated our agreement on XX/XX/2019 when my online account was blocked and the use of my credit cards was blocked for no reason and I had credit and funds available on those accounts to use.

Company response to consumer: Closed with explanation