Consumer complaint received 2023-02-23
Company: I.C. System, Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Long-standing issue with original creditor ( XXXX XXXX XXXX XXXX regarding a " delinquent '' account after repeated and frequent open communications. -- Waiting an extended amount of time from XX/XX/XXXX until XX/XX/XXXX for the leased equipment to be investigated and successfully found, led to the account being put into delinquent status despite promises that it wouldn't because " there is an escalation ticket open in the system '' after I explicitly stated " I don't want the account to be sent to collections because we are waiting for your internal processing '', and the original creditors billing system sent the " debt '' to the collection agency " I C Systems ''. -- XXXXXXXX XXXX agent was " surprised '' that the system did this, and informed me that my debt was " in limbo '' and nothing could be done, including making a payment, until the collection agency updated their records. -- Months passed and finally records updated and was shown on my credit reports through XXXX -- On XX/XX/XXXX I made contact with the original creditor after no changes to my credit reports regarding debt owed to " I C Systems ''. I paid an additional amount of {$120.00} for the " remaining account balance owed '' directly to the original creditor and was told " the account balance is {$0.00}, paid in full, and " I C Systems '' would be notified of revocation of their ownership of the debt, and the derogatory marks to be removed from my credit reports ''. Payment Confirmation number was provided and documented. -- After disputing the debt with " I C Systems '' directly through XXXX on XX/XX/XXXX with the original creditor payment confirmation and detailed notes, the updated total balance owed to " I C Systems  '' is now showing {$130.00} -- After speaking again with the original creditor again today on XX/XX/XXXX, with both the customer service & collection departments , they are now stating that there's a balance of {$130.00} due to unreturned equipment. I was advised that because the account is closed that they are unable to view account notations or the original prepaid shipping label for internal tracking, but would've been able to if the account was open/active. I've even included a photo showing the device and accessories returned in the prepaid box prior to affixing their prepaid shipping label. -- I have escalated the manner internally with XXXX and they're performing an " investigation & inventory count '' once again, and was provided a ticket number. -- I was responsible and never late with any payments during my tenure as a customer, although the system reflects I was late in the end after the creditors promises were broken. I've asked for documentation besides confirmation numbers but have been declined repeatedly. -- I can't logically understand XXXX XXXX systematic procedures or protocols, especially with frequent open communications, regarding equipment returns and tracking. They have data to aid in the internal search of the equipment, but no access to it. The resulted " finger pointing '' and back & forth status changes are unnerving. -- I'm exhausted in waiting and trying to resolve the manner while my credibility is damaged simultaneously affecting my opportunities and finances. -- I don't think I should be liable and " cave-in '' for yet another additional payment due to their problematic procedures, broken promises, and poor equipment logistics when I've already lost time, credibility and been in continued distress. -- I'm just a student trying to better myself and doing what's proper and fair, but I'm left feeling completely manipulated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation