Consumer complaint received 2019-06-19
Company: BARCLAYS BANK DELAWARE
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I entered into an agreement with XXXX and XXXX on XX/XX/2019 ; reference XXXX Trip Number XXXX ; for a flight on XXXX XXXX and a car rental from XXXX during the dates of XXXX through XXXX XXXX to XXXX XXXX, XXXX . The agreed upon amount for the car rental was {$140.00} for the dates of XXXX through XXXX XXXX.This was booked and confirmed on XXXX.I called XXXX directly on XXXX XXXX and spoke with XXXX, who confirmed the total amount for the rental period was {$140.00} with no additional charges. I was told this was on a recorded line, thereby allowing you the availability to listen to this recording. 
When we arrived in XXXX XXXX XXXX XXXX, we proceeded to the XXXX counter which XXXX was nice enough to have given me directions from the gate to the counter on XXXX XXXX.It was at that time we were told I had to take Liability Insurance on the vehicle in the amount of {$16.00} per day. I stated the entire scenario to the gentleman at the counter ( through an interpreter ) and that I adamantly denied the Liability coverage. He told me the only way I could drive the car was to take the Liability coverage and dispute the charges with Corporate. Since we had no other option, I wrote denied coverage, dispute charges ALL OVER THE AGREEMENT, which I notice XXXX did not put in their package. They also demanded a deposit in the amount of {$1100.00} at the time of rental. Once again, I had no other choice, since my significant other and I had 6 suitcases and no other means of transportation for the time in XXXX. 
We called XXXX while in XXXX and were told the same thing, to take the rental and then dispute the charges when we got back home. 
When we returned the car, I once again vehemently denied the charges for the Liability coverage and when I refused to sign for the {$660.00}, I was told they would put the total amount of {$1100.00} that I had to use as a deposit on my account. I was again at their mercy and was coerced and intimidated into signing for the charges. As displayed, I again wrote that I was disputing the charges and had declined Liability coverage. 
As soon as we returned home I called XXXX and tried to work out the charges, but was told they would do nothing to satisfy my requests per the Emails. I then called XXXX to place a dispute on the charges and provided all of the agreed upon contract pricing entered into on XXXX charges were placed in dispute and I was credited {$510.00} ( the amount charged from the Liability Insurance ). When I was notified that you were siding with the Merchant, I requested a letter stating your response and the documentation and correspondence from the merchant. 
At that time I contacted the Federal Trade Commission, the Consumer Financial Protection Bureau and an Attorney specializing in these matters. ALL OF THEM AGREE, I can not be held liable for charges that I was coerced into signing and threatened with retaliatory action if I did not sign.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation