Consumer complaint received 2020-04-27
Company: MOUNTAIN WEST FINANCIAL, INC.
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
mountain west financial XXXX XXXX XXXX XXXX XXXX XXXX calif XXXX XXXX XXXX I applied for a FHA Home loan with Mountain West Finical services in XX/XX/2020 at 3.75 % .So when I filed for the loan I was approved even though I'm on XXXX XXXX and using my IRA account for an auto distribution, we were going to pay off some debt and refinance my Manufactured home they tell me I need an appraisal and flood insurance and a state earthquake permit so we install the approved tie downs get the permit. WE get it all done, now you need an FHA appraisal that was the only condition now .I pay for a second appraisal now its brings me to XXXX XXXX for 2 appraisals. Now they come back and say I need an engineers cert I get that done now we were ready for clear to close, so now XXXX XXXX roles around, cant give cash over at less than one year which would be XXXX XXXX  enen though we asked at that in the beginning of the loan process it did not matter they said no problem at that time. ok so we cancel old loan but they assured us it would go quickly we were already pre approved just needed the dates. Now XXXX XXXX  roles around now I need a new appraisal with new loan number get it done another XXXX XXXX and XXXX dollars appraiser says same loan number .Mountain west never properly closed my file so now another week later. now they finally fixed it but delaying me so i get locked in at 3.25 %, by this time the corvid 19 comes into play now they add new conditions, now they question weather my flood insurance was a federal plan it was but when XXXX XXXX called my insurance lady to question my insurance lady said they are trying to get out of youre loan by the questions and tone asked in. Now my lender/broker XXXX and XXXX XXXX at XXXX XXXX are saying the same thing, and are acting incompliant on how they are conducting business they don't respond every time we meet a condition they make up more we told them is that it they said yes we let them know we have payed out so much money and were on a time thing cards taxes insurances are coming due, so now they drag it out longer now they say XXXX XXXX  we will be clear to close now i have to pay more to extend my XXXX interest XXXX XXXX  comes around another week goes by no contact now we need a flood engineer certificate never requested in XXXX. I rush around get one by XXXX XXXX.. XXXX gets the all conditions met XXXX XXXX XXXX XXXX  now the date comes up now there denying my loan they finally found a way to get out of doing the loan the front 2 feet of my house touches a flood plain by 7 inches at the lower end of my house. My problem is all my conditions were met in XXXX they even said prior in conversations with XXXX XXXX that the one year mark did not matter. XXXX XXXX XXXX  have all e mail and conversations this company already cleared all the conditions i had flood insurance they never required an elevation report untill i met all conditions, and that's the way it has been, ever since we got the lower interest rate and corvid 19 came in to play i feel they are trying to profit off of the corvid 19 pandemic and if so why didn't they just cancel the loan they have costed me thousands of dollars knowing they were not going to give me the loan I'm XXXX on a fixed income they knew that and still kept changing the rules to force me to fail until i finally did either that or they are just that incompliant.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief