Consumer complaint received 2019-04-06
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Equifax continues to fraudulently report fraudulent accounts on my Equifax Report even though Equifax has been provided with a Valid Law Enforcement Affidavit via US Postal Service, A Drivers license copy and a Social Security card copy. Equifax Advised me they blocked these fraudulent accounts listed below, However instead of blocking these accounts they removed 14 good standing accounts that were not included on the Affidavit. They added a fraudulent address to my credit file XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX which is not my previous address, and they also Added all of the blocked fraudulent accounts back to my credit file and illegally changed my date of birth to XX/XX/XXXX my birthdate is XX/XX/XXXX Which correctly shows on my Drivers License they Verified they received. The Fraudulent accounts are still fraudulent, they were opened fraudulently with my stolen Identity. These accounts should be blocked as you advised you had done so via case # XXXX. In addition, I want the Birth date to be corrected immediately as that is fraud. You do not have my correct information and you are fraudulently updating my file. Where did the 14 Good standing accounts go that you deleted for Example XXXX XXXX  XXXX, XXXX XXXX XXXX ( Auto Loan ), XXXX ( Auto Loan ) Where did all of these accounts go and why were they deleted? Do you have two credit files now? Additionally, XXXX XXXX sent me a letter stating they sent the credit bureaus a notification to delete the XXXX XXXX   account. You added this back on to my file unblocked. You advised me when I called in you have received that letter, So why did you put the account back on my credit file fraudulent again? In addition I am requesting the 2 XXXX Accounts ( Personal Loans Unauthorized Fraudulent to be blocked ) I am requesting the 2 XXXX XXXX XXXX XXXX credit cards to be blocked as you have stated you have done so before really damaging my credit further by updating my information incorrectly. Additionally I have not had any Accounts with XXXX XXXX, I show a line of credit and a Fraudulent Auto loan. In addition to that there is a XXXX 's XXXX XXXX ( Fraudulent ) a XXXX XXXX ( Fraudulent showing as Other product ) Two XXXX ( Fraudulent ) One Credit card from XXXX XXXX XXXX XXXX   ( Fraudulent ) These are listed on the Police report that I am attaching below which you already confirmed and attached to the dispute to be blocked. Per Law 603 ( B ) FCRA Law, That if a consumer is a victim of Identity theft and they notify you of this promptly and provide valid law enforcement documentation and a description of the crime the consumer has a right to block this fraudulent information from their credit file. Please advise why you unblocked all of these accounts and added them back to my credit file. In addition to that I did not authorize any of these accounts to be opened in my name with my stolen identity. Please correct this, as everytime I call into Equifax Fraud department they tell me their systems are under maintainence to call back again in an hour. This has been ongoing for almost a month. No way they can't assist customers in their fraud department. This should be investigated.

Company response to consumer: Closed with non-monetary relief