Consumer complaint received 2021-02-01
Company: AES/PHEAA
State: MI
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
My name is XXXX XXXX XXXX. cell # XXXX email XXXX This is a long complaint about a pattern of -what I believe- is illegal finance practices over the life of my student loan. 
No agent or representative of -and including- the department of education can provide me with a copy of my Promissory Note. The 2 colleges I attend do NOT have a copy of my promissory note. XXXX  does NOT have a copy of my promissory note. There have been a string of 'debt loan servicers ' handling my student loans.

Through no fault of my own, my student loan debt has been sold/transferred multiple times.

You have to look at this like : the toe bone is connected to the foot bone. The foot bone is connected to the leg bone and on & on. 
As near as I can gather, I signed documents in XXXX of XXXX to consolidate my student loans into an income driven repayment plan. The total debt -at that time- was around XXXX . At that time, the debt collector was XXXX XXXX. Through no fault of my own, one day, XXXX 'sold or transferred ' my loans to XXXX XXXX I don't know why the transfer/sale happened but it was NOT because of anything I did i.e., default. At the time of the sale/transfer from XXXXXXXX XXXX to XXXX my student loans were in good standing. 
When the loans were transferred to XXXX the interest on my debt was capitalized. Some time later, XXXX went bankrupt and went out of business. At that time my student loan debt, still in good standing, was sold/transferred to XXXX. At the time of this 2nd transfer, the interest on my loans was capitalized. While my loans were with XXXX, on or about XX/XX/XXXX, I entered the Public Service Forgiveness Loan Program. All this time, my loan was status was in good standing. All of a sudden, on or about XX/XX/XXXX, XXXX went bankrupt and out of business. At that time, my student loans were transferred to XXXX XXXX XXXX XXXX and 'XXXX XXXX ' capitalized the interest on my loans. IN ADDITION XXXX XXXX XXXX XXXX  did NOT continue to keep my student loans in the Public Service Loan Forgiveness Program and instead had me sign up/enroll/register in a new 'income driven repayment plan ' and at that time XXXX XXXX XXXX XXXX capitalized the interest on my student loans. 
In XXXX of XXXX I became unemployed and homeless. My loans defaulted. About a year or so later, I went through a rehabilitation program, where the interest on my student loans were again, capitalized. After about 6 months of regular payments, my loans came out of rehabilitation and were transferred to XXXX XXXX XXXX XXXX where, again, the interest on my student loans was capitalized. It took almost 2 years from XXXX XXXX to get XXXX XXXX XXXX XXXX to 'correct ' my loan status and give me the correct amount of time I'd earned in the Public Service Loan Forgiveness . Repeated phone calls were to no avail with XXXX ( XXXX XXXX XXXX XXXX ) during the period of time from XXXX XXXX. I have documents that can support all of these claims. In XXXX of XXXX I applied to transfer my student loans back into the Public Service Foregiveness Program. I began applying for this 're-entry ' to the public service loan program in XXXX of XXXX. Finally in XXXX of XXXX, I was given notice that my student loans were going to be transferred into the public service foregiveness program and that my student loans had been transferred to XXXX XXXX  ', ... when XXXX XXXX got my student loans they also, capitalized the interest on my student loans. XXXX XXXX claims my primary student loan debt is XXXX $ ( {$55000.00} ) NONE of these agents, represetatives ' of the department of education can provide me with a copy of my Promissory Note. XXXX XXXX  claims I have 3 years and 3 months of time accrued in the Public Service Forgiveness Loan program -EVEN THOUGH MY FORMER EMPLOYER has provided comprehensive documentation that I was employed in a PSFL qualifying position from XX/XX/XXXX until XXXX of XXXX. 
I want a copy of my Promissory Note. I want the illegal and abusive capitalization of my student loans corrected, and eliminated. I ABSOLUTELY want my months, the amount of time I have accrued under the Public Service Forgiveness Loan program to be corrected. I believe it is illegal and abusive that a 'debt collector ' ALL THE DEBT COLLECTORS that have been the 'agent of the principal/principle ' namely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND NOW, XXXX XXXX have illegally harmed me by i. capitalizing interest on my student loans. just because an agent a 'vendor ' of the department of education goes bankrupt does NOT mean I have defaulted on my contractual obligations of my student loans. IF any entity, the department of education and any/all of its agent/representatives servicing my loans are unable to provide the original copy of the 'debt contract ' I signed, namely, my Promissory Note, I don't believe they XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have the legal right to a. capitalize interest on my loans, damage my credit status with credit banks, knowingly mis-direct me into faulty or inappropriate loans programs such as XXXX XXXX XXXX XXXX did in XXXX XXXX and finally that XXXX XXXX refuses to count/provide me credit for the months ( years ) I accrued qualifying months in the Public Service Loan Forgiveness program. By my count, I should have about 8 months left int he Public Service Loan Forgiveness program. The PSFL ( public service forgiveness program ) 'counts ' qualifying months NOT continuous months. I have contacted the ombudsman of the public service forgiveness program several times. After this email I plan to contact them again. I received and inaccurate, hostile and abusive decision from the dept of education ombudsman office in the autumn of XXXX ... that employee 'XXXX ' ... refused to consider or explore any of my concerns, illegal and innapropriate transfer of my loans, illegal and wrongful capitalization of interest on my loans, a refusal to pursue location of my promissory note. Help! I am a XXXX  citizen and now hold 'XXXX  ' health status. I want to complete my Public Service Loan Forgiveness months ( time ) but XXXX XXXX, the current 'agent of the representative ' of the department of education will NOT correctly count, tally provide me the accurate amount of months I have earned during my time enrolled in the PSFL program. This student loan debt is my only debt. Due to, what I believe is illegal capitalization, the debt to income ratio I now 'hold ' prohibits me from obtaining housing. I am homeless. Please help. XXXX XXXX XXXX XXXX Monday , XXXX XXXX

Company response to consumer: Closed with explanation