Consumer complaint received 2022-08-08
Company: Supreme Lending
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I can provide proof of all communication upon request. 
XXXX XXXX submitted loan application, no response several emails were sent for a status update. 
Due to my persistency, I finally received an approval XX/XX/XXXX, had I not constantly inquired, this application would have also exceeded the XXXX requirement. 
XXXX XXXX was sent XX/XX/XXXX. 
XX/XX/XXXX, the lender contacted me to lock in a rate. 
XX/XX/XXXX, the lender stated that their rate lock program was suspended XX/XX/XXXX, the builder sales representative informed me that the rate lock was back on, and I reached out to the lender again. 
XX/XX/XXXX, the lender sent out a loan estimate and I refused to sign as the XXXX had too many items that were completely different to the XXXX provided in XXXX. The lender was informed that a new lender would be selected due to the excessive fees, interest, and discrepancies between the two XXXX sent. 
XXXX XXXX, I gave permission for the lender to pull my credit again and I reiterated my concerns of the XXXX sent to a different employee. No one has yet to address any of the items in the emails I sent. 
Note : This was only done to receive XXXX, as the lender promises to pay XXXX if they can not beat a lender. I had no interest in this lender as trust was destroyed. 
XX/XX/XXXX. The lender first request for updated documents since XX/XX/XXXX. It was odd that the lender was requesting identical information, I was told that they no longer had them. While I know requesting documents are part of the process, it is also expected that lenders protect the confidential PII data that is shared with them and losing documents does not provide reassurance that the data is being properly protected. 

XX/XX/XXXX, I received a message from my builder that my construction had stopped due to my loan not having approval, which was odd because until I raised an issue on the items from XXXX, the lender had not asked for any new documents to proceed with conditional approval. It is also important to note that the builder did so because of their direct communication with the lender. While that is not uncommon that the two speak it is uncommon when a lender provides misleading information to the builder. 

XX/XX/XXXX, was my last communication with the lender, I raised the below concern, Can you provide an update as to where you are in your process? 

It just seems this went from waiting on Supreme to get the rate lock back, receiving an XXXX construction stopping asking for few documents, a few more then lots more. 

It was stated on that same day the operations team is now reviewing with underwriting XX/XX/XXXX, I sent the builder the approval from my new lender. It raised a red flag that the builder shared the approval with Supreme, I have never seen this and remains suspicious a builder sharing information with a third party that is unauthorized.

I have yet to receive an approval or denial from Supreme Lender after they pulled credit on XX/XX/XXXX, per the Equal Credit Opportunity Act/ Reg B 30 day is required regardless of adverse or favorable. It is XX/XX/XXXX, and I have received nothing verbal or written. 
I feel targeted by Supreme, per Fair lending it is against the law for them to do so. I would hope that lender is providing the same opportunities but based on my experience I do not believe that this is the case. The following are my protected classes XXXX XXXX, XXXX, XXXX, and XXXX Vet ).

Company response to consumer: Closed with explanation