Consumer complaint received 2020-08-27
Company: Paypal Holdings, Inc
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
This issue involves Paypal 's unethical behavior towards the buyers during a pandemic. 

<BR> Paypal Transaction ID : XXXX Paypal Transaction Date : XX/XX/2020 Paypal Dispute Case ID : XXXX XXXX Purchased authentic XXXX XXXX XXXX from XXXX XXXX via Paypal. Name of Merchant is : PAYPAL *XXXX and the price of item was {$200.00}, plus {$2.00} Paypal foreign transaction fees, totaling the amount of {$200.00}. 


XXXX Item was delivered and I discovered that the PAYPAL XXXX XXXX seller sent a completely different item than they advertised and agreed to. The item I purchased costed more because the XXXX XXXX lace becomes transparent on the skin, causing the realistic effect. What they sent was some sort of white, plastic-feeling lace that was the opposite of transparent, it was opaque and more noticeable than any product I have tried before. 


XXXX I contacted seller, sent pictures and asked for an XXXX number ( as required from their return policy ). After waiting six days with no response, I contacted Paypal to dispute. 


XXXX After realizing that I got scammed, I opened up a dispute with Paypal ( Paypal Dispute attached, labeled " Paypal Resolution Center EXXXX XXXX '' XXXX Paypal sent me an email stating that I received the full refund offer from the seller ( attached, labeled " XXXX Paypal email -full refund offer from seller '' and was prompted to mail item back to XXXX , though they offered no shipping label, forcing me to pay {$58.00} more to ship item back. 


XXXX after much communication with Paypal regarding the {$58.00} shipping and Paypal stating that they will at minimum, reimburse me {$30.00} of the shipping ( attached, labeled " PayPal chat transcript XXXX thru XXXX '' ), I paid for the shipping and sent the tracking # - XXXX, XXXX - XXXX Paypal acknowledged the shipping and tracking number ( attached, labeled " XXXX Paypal email acknowledged tracking to XXXX '' ) -From XXXX through XXXX Paypal continued to push the Estimated Resolution Date forward and began to ignore my follow-ups. They made it impossible for me to reach them by phone, as I attempted to call them and chat with them repeatedly. 

XXXX Paypal sent me an email stating that my dispute for this item is now DENIED, via the following email : -- -- -- -- -- " Hello XXXX XXXX, We received the case ( s ) you filed on XX/XX/2020. 

We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because we did not receive valid proof or tracking that you returned the merchandise. 

We're sorry for any problems you may have experienced with the transaction ( s ). 

Transaction information : Dispute Case ID : XXXX Transaction Amount : {$200.00} USD Dispute Amount : {$200.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2020 Thanks, PayPal '' -- -- -- -- So to recap, after acknowledging my tracking # on XX/XX/XXXX and without communicating any shipping issues, Paypal decides to discard my dispute on XX/XX/2020 by denying my case due to their claim that they suddenly " did not receive valid proof or tracking that you returned the merchandise ''? 

First it was Paypal 's merchant, XXXX XXXX that was the issue, but now the disgust is with Paypal 's fraudulent denials that is quite concerning. 

Since receiving this random denial email, I have been trying to call Paypal and chat with them, but their closing my case closed the option to do so. Additionally, calling Paypal is unsuccessful, as they've made too many firewalls, preventing consumers from reaching them by phone. No success, despite my many attempts. That is why I am finally here to report their unethical activities. 

I was forced to file a claim with my bank, XXXX XXXX XXXX Bank. 

Not only did I get scammed out of {$260.00} ( item plus shipping ) but I also got scammed out of my time and energy over this three month ordeal.

Company response to consumer: Closed with explanation