Consumer complaint received 2019-01-11
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
COMPLAINT # XXXX-XXXX continuation have escalated XX/XX/XXXX Wells Fargo continues to treat me unfairly by committing unfair practices, refusal to assistant and or explain or answer my questions in relation to Modification program. 
WF Failed to unwrite new mod agreement. Lured me to believe they would assist me for a fair process mod agreement.

WF rewrote mod agreement on XX/XX/XXXX without taking a new application and my new income. WF used applicant information and income from XX/XX/XXXX. I received 2 calls from a XXXX per voicemail asking if my income changed without leaving his ph number on XX/XX/XXXX. **SEE EMAIL from Ms. XXXX . WF played the game and refused to provide me with his/Frank ph number, but in return revamped the process and moved around it ( SCAM ) by not taking my income or application and proceed to make it look as if it was my fault not turning in docs by XX/XX/XXXX. When reality WF promised per letter dated XX/XX/XXXX, they would send the amortization PRIOR to XX/XX/XXXX mod agmt ( See ltr from WF attached ) as I received the amort on XX/XX/XXXX. I informed WF I need this information in order to make my decision on the mod agmt. WF swiftly ( SCAMMED ) transferred me to a new specialist XXXX XXXX where they covered it up ( removed me from mod agmt and disregard the fact that they failed to send amortization by deadline date ; and lured me to believe they will proceed with a new mod agreement by resubmitting to investor for exception- but I would have to sign but not date the OLD mod agmt dated XX/XX/XXXX for a HAMP trial plan and fax back on XX/XX/XXXX. Once the OLD mod agmt is signed ; they would send out NEW mod agmt in which was completed on XX/XX/XXXX. They did not tell me or go over this agmnt but sent a XXXX XXXX NEW Mod agmt showing a HUD partial claim where its pretty much the same terms as HAMP, but in addition I would have to pay HUD over {$150000.00} at the end of the term along with funds placed in an escrow act. Nor did they take new ap and income info in XX/XX/XXXX. 
I called my NEW home specialist XXXX XXXX over 10 times re mod as I received her contact info via email, replied to her over 7 times as she REFUSED to REPLY. XX/XX/XXXX re this HUD partial claim as she refused to answer my calls as well. See emails where I tried to communicate with this woman as she made ONE attempt to call, WHY do I have to run her down? Every time WF refused to transfer me to the supervisor. No one would assist but half way answer questions. It was intentional. I talked to a XXXX on XX/XX/XXXX, as she made it sound like there giving me some kind of break where XXXX goes towards my principle but failed to say I had to pay it back plus interest in XXXXforty five year loan. She also questioned me about class action suit mod agment previously with WF where they AGAIN treated me unfairly by kicking me out the program from a pmt made at the drive thru as I got FHA involved as they had to rewrite mod agmt. Prior to XXXX. 
WF slickly reversed the documents to this HUD Partial claim is what I qualified for ONLY based on no new applicant information and no income info. As far as I know it was not underwritten per FHA guidelines because it wasnt requested -unless they were going by OLD income over 4 months ago. Why would they not go by current income at that time? CFPBWF can rewrite a mod agreement without taking an application? WF allowed to use income from over 120 days prior and knowingly income has changed? CFPB.is this fair? 
WF fraudulently approved this program without taking any updated info as I stated to them my income changed as they refused to take. The reason why WF refused to take calls is to allow them to proceed and play low down and dirty to make it look as if they did their job according and fairly. Its a part of their SCAM for their gains and benefits only. HUD partial claim wasnt even listed as a mod agmt from the doc they sent to XX/XX/XXXX showing different mortgage assistance programs. 
Lured me to believe they were actually helping me when in fact refused to reply and answer calls, lured me to believe they were going to re assist with mod agreement but in fact they rewrote mod agreement from a HAMP to a HUD partial claim even worse on my part ; where I would have to pay HUD over {$150000.00} at end of term, increasing interest rate from 4.125 to 4.875, increase term for an additional 7 years calculating to over {$65000.00} not including interest with omitting final the figures and omitting the interest and amortization over a 45 year/term mortgage loan. from a mortgage beginning XXXX. I have been paying on the mortgage for 15 years. Quite interesting how they did include docs where I would have to promise to pay HUD {$150000.00} but WF failed to disclose how much interest, APR,  amortization based on a new 45 year loan that I have to pay. This new mod agmt exp XX/XX/XXXX is outrageous, with having me to agree to pay WF close to {$100000.00} paid by me is absolutely ridiculous and unfair and never even underwritten.WF had their notary call me almost every day so I would come in and sign this ridiculous agmt and notarized but the specialist couldnt even call me? I got calls from WF notary before I received the MOD AGMTjust goes to show how they do things, with the numerous errors in the legal description. What they want is $ $ and brush me off by no contact and think youre getting away by just sending documents and not communicate with me over the phonesorry WF ..not going to work. 
WF only looking out for themselves and doesnt make attempts to assist but to lure, falsify and never considered me for a fair modification agreement abut looped around guidelines to make it look as if they actually underwrote and never demonstrated my eligibility fairly for a trial program. Taking information from XXXX and informed WF of income change and they made the decision to intentionally pick this HUD program just to be low down. Refusal to assist was to cover their mistakes and wrong doings so they can come back and say they did not know of changes or say I did not communicate info to them as my emails to XXXX XXXX, phone records and messages are proof of WF refusal to assist. 
Another thing that I dont understand and questioned.My loan closed XX/XX/XXXX bal of {$100000.00} and I have been paying on for 15 years and my balance is over {$95000.00} at 4.125 interest rate. A mortgage payment from {$850.00} to $ XXXX.Something is not right as I need this explained to me in writing. I believe they SCAMMED my balance as well. I fell 2 months behind= {$1700.00} on my mortgage. WF so called OFFERS me a mod agmt to pay an additional {$150000.00}, add 7 years to the term ( 84 months ) = {$64000.00} not including interest and increase my rate from 4.125 to 4.875. More money in the pockets of WF where they make close to {$100000.00} off of me in return for a delinquent amount of XXXX. 
This mod agmt was picked through WF and not FHA, Show me proof this XX/XX/XXXX mod agmt was unwritten by FHA. WF pulled another SCAM as this should part of their continuous CLASS ACTION SUIT for modification agreements. When does it stop?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief