Consumer complaint received 2017-12-19
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had previously filed a complaint with XXXX XXXX XXXX which they responded to stating that they would give me 6 months interest free to pay off loan as long as I made one payment a month. It did not state the amount each payment needed to be made nor did it state the amount. So there will be months I will pay more and months I will pay more. I made a payment in XXXX which would be 1 month and I went online to make a payment this month which is XXXX and they are now reporting me as past due on my credit report which would be incorrect as I am making a payment once a month and plan on paying in full during the course of 6 months. 
Here is there response XXXX : XXXX XXXX XXXX, Case # XXXX We are in receipt of your complaint dated XXXX XXXX, XXXX. We have reviewed this matter fully and have determined that we have acted in accordance with XXXX XXXX XXXX policies and procedures, which is in accordance with all state and federal laws that pertain to lending and collecting a debt. Our records indicate that you received a signature loan on XXXX XXXX, XXXX. The terms of the loan were clearly listed on the copy of the contract given to you, as well as explained in detail before the contract was signed. It is the policy of XXXX XXXX XXXX to explain the terms of the contract before signing ; this would have included reviewing the loan amount, interest, due dates, and payment amount. All of the information that was explained to you is also clearly stated in the TILA boxes on your contract that you received a copy of when the loan was funded. These TILA boxes breakdown the amount financed and the finance charge if the loan is out for the full 65 week term. Paying the minimum payment each week will keep the loan out for the full 65 week term. Interest accrues on your loan on a daily basis therefore any payment that isnt made on the actual due date will increase the total amount due. No principal has been paid down due to the fact that some of the payments were late and less than the total amount due at the time the payment was made. On XXXX XXXX, XXXX you requested that we stop making calls to you unless the loan has gone 30 days past due. In accordance with our policy and procedure, whenever a customer asks for limited telephone contact, we stop all telephone calls. Your account was immediately marked as a do not call and your telephone number was removed from our system. Since your request was made, no subsequent calls have been made. We understand that receiving telephone calls when the payment is late may be difficult, however, our staff is fully trained and monitored to insure that there is no harassment or screaming or yelling during the call. The reason for the previous calls were to make sure that you were aware of the late or missed payment situation and to help you make arrangements. There have been no calls made to any of your family members by our company regarding your account. We do not call anyone other than our customer. We will continue to honor your request not to be called. When you signed your contract your payments were set to coincide with your paydays which were weekly. We recognize from your complaint that your circumstances changed since you originally accepted the terms of this loan and we would like to work with you. All payments that have been made on the loan were paid through our website and would generate a receipt which breaks down the posting of the payment for you. Should you need a copy of any of those receipts, please email XXXXXXXXXXXX and we will provide you with that documentation directly. We apologize for any inconvenience that you may have experienced. As a courtesy to you, we will stop accruing interest on this account effective XXXX XXXX, XXXX ( the date that you requested we stop calling ). We will allow you up to 6 months interest free to clear the outstanding balance provided that you make at least 1 payment every 30 days. You may pay on-line and print your receipt if that is most convenient for you. Should you need any further assistance, please contact us at ( XXXX ) XXXX. We are always willing to work with our customers and trust that we have offered a solution to help you resolve each one of  your concerns and provide you with the time necessary to clear this obligation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief