Consumer complaint received 2021-07-19
Company: DISCOVER BANK
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Case written by my husband : XXXX XXXX Since I was a child I have been a fan of horse racing. I always dreamed of enjoying live the most famous horse race in the world, the XXXX  XXXX. This year I decided to attend XXXX XXXX to watch the XXXX XXXX. 

On XX/XX/2021 ( XX/XX/2021 ) I purchased a ticket to attend the event through the XXXX XXXX official website. The XXXX XXXX official page took me to a different page to purchase tickets. They use another company for the sale of tickets, that company is XXXX. 

Using my wife 's credit card, I paid {$1100.00} for a ticket in section XXXX, Row M, seat 7 ( IMG 1 ). I also paid an additional {$83.00} for insurance on said ticket through the company XXXX XXXX XXXX ( IMG 2 ). 

After the purchase, my wife decides to go to the event with me. I tried to buy another ticket in the same area to be next to her and it was impossible. The people at XXXX never responded to my emails. They kept me waiting for a long time in the online chat and I never received a reply. I wrote to their XXXX  account @ XXXX  and their XXXX account @ XXXX without receiving any help. 

I had to advance my trip to Kentucky two days early to resolve this issue directly at the XXXX XXXX ticket office. That's when I found out that I was scammed by the people at XXXX. They sold me that ticket ( XXXX $ XXXX for more than double its real price. I was informed that the real price of that ticket was {$480.00} approximately. At the XXXX XXXX ticket office I was suggested NOT to USE that ticket and to resolve the issue directly with XXXX. 

After spending almost an hour arguing in the ticket office, I managed to get two tickets ( for my wife and me ) in a much better place than the ticket that I bought by XXXX for an infinitely lower price ( IMG 3A ). 

I immediately tried to communicate with XXXX via chat without receiving any response as usual. I wrote to them through XXXX  expressing my annoyance and letting them know BEFORE the event that I would NOT use that ticket. I was scammed by them ( XXXX XXXX, XXXX XXXX, XXXX XXXX ). 

At the same time, I wrote on the official XXXX  accounts of XXXX XXXX @ XXXX, XXXX of the XXXX  XXXX @ XXXX and XXXX @ XXXX denouncing what happened ( IMG 6, IMG 7, IMG 8, IMG 9, IMG 10, IMG11 ). 

The number of people who write negative comments on XXXX 's social networks is incredible. It is enough to see the comments of any of their publications to realize the poor service provided by this company ( IMG 12, IMG 13, IMG 14, IMG 15, IMG 16, IMG 17 ). 

XXXX XXXX is indisputably responsible in these events as well. Obviously they use another company to protect their backs and thus avoid any lawsuit against them. When you keep silent about unjust acts, you become an accomplice of injustice. 

One group is making a lot of money from these unfair actions. Ticket sales for a price much higher than the actual price. I am 100 % sure that I am not the only one who was scammed by XXXX. 

Upon receiving no response from XXXX, my wife initiated the dispute process through her financial institution DISCOVER. All this before the event because we would NOT USE that fraudulent ticket. They temporarily canceled the transaction, then they charged her again and when she contacted the bank they removed the charge again, receiving a letter where the case had been temporarily resolved in our favor ( IMG 18, IMG 19, IMG 20 ). 

On XX/XX/XXXX, the bank recharges the credit card {$1100.00} justifying that they received information from XXXX and inclining the case in their favor ( IMG 21, IMG 22 ). 

My wife and I refused to pay for a UNUSED ticket that was purchased through the XXXX company for an exaggerated amount ( more than {$600.00} of its real value ). We will take this case to the corresponding institutions and we will seek legal advice to know what actions can be taken against XXXX. 

P.D. All IMG are pictures attach

Company response to consumer: Closed with explanation