Consumer complaint received 2017-12-16
Company: Fidelity National Financial, Inc
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
XXXX XXXX XXXX still has not remeburse me for doing their part on the Title work that was suppose to be done by them The Lender XXXX XXXX and i sent emails from them and other title compnaies and the court itself said That XXXX XXXX XXXX was suppose to do the title work and taken care of it and all recorded. XXXX XXXX XXXX once agin did not do this. It has nothing to do with myself I had nothing to do with the titale work and recording thats whom XXXX XXXX paid for XXXX XXXX to complete the proper title work and they never did. And it wasnt the prviouse lendors fault He did everything on his end. SO I had to go pay for another Title company to record and get the lean off. The only paper work they would accept took three weeks to get because XXXX XXXXl stated that once agaoin XXXX XXXX XXXX was responsble for what was suppose to be done and they dropped the ball they quoted to me " It was their mistake '' Very impotant that Fidelity reads this and start taking action for there own error as Fidelity states a satisfaction letter was sent all this was was and payoff letter nothing else when i took to the Court they would not aaccept it and laughed they needed the full discharge of mortage from the title company that was XXXX XXXX XXXX XXXX and that was the only way to get Lien off and now Listen closely XXXX XXXX XXXX was paid a hefty amount and to do the title work and settlemnt work this was not done I repeat there was no satifaction letter I would respectfully ask that XXXX XXXX XXXX provid me a copy of this such letter out there and prove to me the Court would accept that. I confirm this that It was not doen on their pat XXXX XXXX can not prove this Ill bet any money on this you show me the letter and paperwork that the court would have accepted to get lien off Nothing because I had to hire another title compnay to fix the mess XXXX XXXX XXXX made. I will be waiting on the letter you said I recieved. And the check your refering to and u had the wrong amount was not for what you said it was that amount would have done nothing. But sinc eu sent it yes i will deduct from the total amount which you owe me now has risen even higher due to more attourney work being done. I would like an answer If its not my fault and not XXXX XXXX and XXXX XXXX or the Courts error which it was none of our responsibilitys clearly then whos fault is it There only one left XXXX XXXX XXXX PLease pay your bill and fix your mistakes. Let it be noted that XXXX XXXX  has lied now on several ocasions have documentation to the T. Also XXXX XXXX  stated I would not talk on phone. I have talk on the phone on several occation by this company. However with their lying and not answering my questions and being unproffesional towards me. I was advice by my councel to put everything on tape and through email so that I would have evidence and paper trail whcih I have proving that this was Fidelitys eror and their error only no one elses.They keep mentioning XXXX XXXX XXXX it has nothing to do with them quit places the blame on others.. I ask for a copy of what Fidelity job was as title company to do the titale work and again was lied to got the runaround I would like a copy of that every company has this they have is show me what you were paid to do This is the 7th time about i requested and still never got.

Company response to consumer: Closed with explanation