Consumer complaint received 2016-11-06
Company: ATLANTIC PACIFIC MORTGAGE CORP
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I filed a complaint against Atlantic Pacific Mortgage Corp who sold the mortgage to XXXX Mortgage when I tried to get a loan modification. After paying the company a total of {$13.00}, XXXX the company file foreclosure because I did not take the loan modification. I was told to pay the outstanding balance or take the foreclosure. My house is in foreclosure in XXXX The dept. of banking did not ask for documentation to see if my allegations were founded or not but claim that they did nothing wrong. I am alleging that the XXXX was either paid off to make the decision. It appears that the system is rigged and there is little or no justice for citizens who complain against big corporation. Like Presidential candidate XXXX said he can do anything and get away with it. The banking industry has been doing things to citizen and people who have the authority and power to investigate are not doing anything because it appears that they have been paid off. 
You said that you would respond in 10 days. It 's over XXXX month and I still have not received the requested letter that I needed for court. I explained that it was a foreclosure issue. I paid XXXX -the mortgage company and requested the letter to show payment that DOVENMUEHLE never returned the money. What kind of system that you have that will not provide the information within the time frame? 
Date : XX/XX/XXXX Subject : Bill Pay : Inquiry Received ( Case # XXXX XXXX Dear XXXX XXXX : Thank you for sending your inquiry We have received your inquiry regarding this payment : XXXX Name : XXXX MORTGAGE XXXX Nickname : XXXX Payment Amount : {$9600.00} Payment Reference Number : XXXX Send On Date : XX/XX/XXXX Your Case Number : XXXX We will respond to your inquiry within XXXX business days. We will send our response to your XXXX secure inbox because we do not consider regular email, which is not encrypted, to be a secure way to send you. XXXX never provided a letter as requested even though I have the proofs from their website. 
Payment Sent Amount Memo/Invoice # Reference # Payment Account Status Action XXXX/XXXX/XXXX {$620.00} n/a XXXX XXXX regular checking Paid View/Inquire XX/XX/XXXX {$620.00} Mortgage XXXX XXXX Crown Banking Paid View/Inquire XX/XX/XXXX {$620.00} n/a XXXX regular checking Paid View/Inquire XXXX {$620.00} XXXX regular checking Paid View/Inquire Total Paid {$2500.00} Note : Payments can be scheduled for Monday - Friday, excluding holidays. To make or change payments scheduled for today, you must submit your request before XXXX p.m. XXXX XXXX. 

Payment History Create Report XXXX XXXX Account Number : XXXX ) View : Go Click on link column headers to sort Payment Sent Amount Memo/Invoice # Reference # Payment Account Status Action XX/XX/XXXX {$700.00} n/a XXXX regular checking Paid View/Inquire XX/XX/XXXX {$700.00} n/a XXXX XXXX Crown Banking Paid View/Inquire XX/XX/XXXX {$9600.00} n/a XXXX XXXX Paid View/Inquire Total Paid {$11000.00} Note : Payments can be scheduled for Monday - Friday, excluding holidays. To make or change payments scheduled for today, you must submit your request before XXXX p.m. XXXX. 
XXXX to publish the description of what happened? XXXX provided Which part of the mortgage process is your issue related to? 
Making payments This is about Conventional fixed mortgage

Company response to consumer: Closed with explanation