Consumer complaint received 2020-09-03
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I bought a vehicle inXX/XX/2019 which was a XXXX  XXXX XXXX, within 1 month of me having the vehicle, my stabilizer bar busted, I brought my vehicle in for repair which they fixed. No more than 2-3 days later it busted again had to take it in for a 2nd time for that. My sensors in my car started to malfunction, come to find out there was a recall and I started hearing humming noises. I brought my car in for the sensor to be fixed and to check on the humming, they were unable to fix it and told me I had to come back, when they gave me my keys I unlocked my car and my entire radio came on, I asked them why is my car doing that now? They said it always has but it hasn't and I explained that to them. They had to take my car in the back again to " be looked at '' finally returned and said they ruined my radio and needed to order me another one it will be ready when I bring my car back in for the sensor. I leave and notice the acceleration on my car is messed up, I immediately call them telling them the issue. They said it is ok, they will look at it next week. I explained to them I have a daughter and I now don't feel safe in my vehicle. They finally called to tell me that my new sensor came in but my radio hasn't. I brought the car back in to fix the sensor, my radio is still broken and most importantly my acceleration is still messed up. All they kept telling me is that if they cant find an issue at that time then I need to bring it back when it happens. I live 30 mins away from the dealership and I work Monday-Friday. I finally called corporate who was absolutely no help and I had the WORST customer service I've ever had in my life. I had an appointment for someone to come look at my car from corporate, due to COVID, they cancelled that appointment which I understood. Every few weeks they would make and cancel my appointments. I talked to 6-7 different people at corporate they don't care about their customers, they didn't care that I felt unsafe in a vehicle and that I have a young child. I asked them what they were going to do since they cant travel right now due to COVID. They told me to just wait, I explained my frustration, and how unsafe I felt in the car. I finally spoke to as she stated was the " highest '' person in the company named XXXX, by far the nastiest person I have ever spoken to in customer service. I explained to her what was going on and asked her as a company if they were ok with allowing a mother and her daughter to be in an unsafe vehicle. And I asked her what are they going to do to accommodate me since they cant travel. She said I have to wait until they can travel but there is no telling when that was going to be. I went back to the dealership to trade in the vehicle, the sales manager and I spoke to XXXX, she was extremely rude to both of us. She told me that I have to deal directly with the dealership, I am wasting her time at this point and our conversations were getting no where. It was a constant circle with me. I tried telling her, all I am asking is for help to make this better, I was sold a lemon and I just want to be in a safe vehicle. She hung up on me and the sales manager.

Company response to consumer: Closed with explanation