Consumer complaint received 2023-06-13
Company: HireRight Solutions, Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I was emailed to complete an employment background check with HIRERIGHT on XX/XX/23. My job offer with XXXX XXXX was contingent based on my background check. I submitted my background check on XX/XX/23 later that day. I was emailed by HIRERIGHT on XX/XX/23, which asked me to verify employment with a company worked. I submitted a paystub to provide proof that same day. The addendum they provided in email for acceptable documents stated W2, 1099, or paystub it did not state from beginning to end of paystubs. XXXX after I submitted the document, I waited and I hadnt received any other correspondence. I then logged onto the HIRERIGHT background status on XX/XX/23 and saw they needed me verify my second employer listed, I never received an email regarding that one. Again, I submitted a paystub for that employer to prove that I worked there. On XX/XX/23 I logged back onto the site to check the status and I was prompted for the third time to submit documentation that I worked for third company provided. I submitted a paystub for that company as well. After, I submitted all required documentation I then recieved an email from GPO with Alight Solutions on XX/XX/23 demanding I submit a W2 or 1099 to prove I actually worked for these companies. I explained to GPO that I provided HIRERIGHT with everything the requested, I was not understanding as to why I needed to provide such personable information. Which I did not have to begin with, I dont hold on to W2s and even when forced by the company and sent a link to the IRS website to obtain my W2s to submit to them I was unable due to the ID VERIFY ME used with IRS database. I was helpless! I knew that HIRERIGHT did not conduct a proper background check the numbers I listed were to previous supervisors and when I asked my supervisor did they contact them they stated they had not. To my knowledge employment agencies are only supposed to contact whom was listed however, I found that HIRERIGHT conducted their own third party search by faxing, and calling the companies XXXX numbers. When, I spoke with GPO with Alight which is their HR department I explained this to them via email from XXXX. The agent I spoke with told me since I was unable to provide W2 and 1099. I was going to be sent to hire right XXXX department for further review on XX/XX/23. On XX/XX/23 I submitted an email to GPO XXXX  to get a status update on the adjucation, on XX/XX/23 I recieved an email which was a Pre-Adverse Communication letter stating that I did not meet companys standard. If I failed to provide W2, 1099 or dispute from ( 5 ) days of the letter my offer would be rejected and I will not be able to employ with Alight. This has been a very exhausting, and stressful situation. I have never gone through this in my years of employment checks. Not to mention the many lawsuits HIRERIGHT as against them for improper reporting and submitting confidential information of applicants to other entities as well as people loosing job offers due to this. On XX/XX/23 I checked my mailbox and received a paper copy of my background with HIRERIGHT and a letter from the company XXXX XXXX stating I could dispute the information. On XX/XX/23 I called XXXX and spoke to XXXX XXXX in the dispute department at HIRERIGHT. XXXX asked me to resubmit the employers phone numbers I gave on my initial background check and to provide emails. When, I began to provide him with the emails he stated they needed to be company domain emails and not personal such as ( XXXX, XXXX, XXXX  ) I stated you asked me for an email if my supervisor no longer works for the company or doesnt want to provide a company email due to the sensitive and classified information it holds I cant do anything about that. He demanded I give him an actual email or HR email, I asked him didnt youll try to reach out to HR for each company in the beginning and no one responded back to you because, companies dont submit personal information like that to third party companies for security. I told him I am helping youll do your job here. I submitted what was asked me of and when youll were unable to reach anyone you deny me the ability to work and feed my family because, you couldnt verify something but, I then supplied you with proof and you didnt get what you felt you needed to proceed. XXXX then stated he didnt need the email and proceeded to submit my dispute. My case number is XXXX.

Company response to consumer: Closed with explanation