Consumer complaint received 2020-07-23
Company: ENCORE CAPITAL GROUP INC.
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I am an essential worker that works for a XXXX XXXX that is run by XXXX. Throughout, the pandemic I have reported to work every day and have been under a tumorous amount not working remotely, and ensure XXXX  my XXXX were able to follow through on their remote working. I have not been able to take a vacation, as my employer does not like me so they are creating ways to make me quite or fire me. I have no choice given my situation and the pandemic so, I XXXX it up. I still have something to be grateful for as I work with wonderful people every day, and that makes up for my direct supervisor. So, as you can imagine when I received an email from my payroll department stating that as a courtesy they were emailing that as of XX/XX/XXXX, there has been a garnishment to my check. I was shocked and when I contacted payroll they provided me a number to call and said very ultimately given them your social security number and hang up the phone on me. I was speechless given what we are facing these days and no help with giving me any information. I contacted the number and that was even worst the person give me no information and why I was being garnished and yell you were served papers. I was never given any information and this is so horrible to know that this was happening and at this time when I am already hanging on by a thread and barely putting food on my table. I have no idea how much I owe or who I owe money to. I was then contacted again by my employer 's Human Resource department again and they stated to me that my garnishment is extra work for the payroll department and the agency applied for a grant.  My garnishment is going to affect the agency 's finances. 
I was in total shock that I was being spoken to this way and that the agency I work for was treating me this way. I was then told that they will be letting me go. I am in need of help. How can given the state of emergency can Americans, especially essential workers who worked through this pandemic be informed in the middle of the uncertainty we all live in have a garnishment go into effect starting XX/XX/XXXX, given what is going on and be fired for this is just inhumane. I had to gather information from the XXXX County Civil Court to find out a judge 's decision that was made on XX/XX/XXXX that I was not mailed. I letter found out after reviewing my account on Midland Fundings LLC website that states I made payment to a debit that I still have not had verity on XX/XX/XXXX right before my court date in XX/XX/XXXX that I did not make but helps Midland Funding LLC keep this case open and false documentation of another payment dated XX/XX/XXXX, which makes no sense considering they have started a garnishment that went into effect XX/XX/XXXX. There is clearly false information that has resulted in the garnishment of a debit that is false. This has resulted in me losing my job. I am in need of help to find out who is garnishing my check and how can this be occurring during COVID19. How can my employer fire me for this? I guess this is how frontline workers are repaid for working through this crisis. If anyone can help me please contact me if you can help stop the recent garnishment that informed is from Midland Funding LLC after I did my research as I was not notified at any time by Midland Funding LLC. 

Thank you, XXXX XXXX XXXX

Company response to consumer: Closed with explanation