Consumer complaint received 2019-06-04
Company: WELLS FARGO & COMPANY
State: MI
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
XX/XX/XXXX The following is a timeline of what transpired from XX/XX/XXXX- present : I, XXXX XXXX was told in XX/XX/XXXX he was losing his job of almost 18 years with XXXX XXXX XXXX . XX/XX/XXXX was his last day. He was applying for jobs everywhere on different career job sites from XX/XX/XXXX-XX/XX/XXXX. On XX/XX/XXXX, he was contact about a job with a company called XXXX XXXX XXXX XXXX XXXX XXXX as a XXXX/XXXX XXXX. They said they found his resume on the career job boards. He was interviewed over the phone by someone XXXX XXXX who was his " supervisor '' for the entire month. Email : XXXX Phone : XXXX. XXXX is the toll free company number he is given. He was told XXXX XXXX XXXX XXXX XXXX XXXX is based out of XXXX with their main headquarters in New York : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NY. They said they had an office in Florida and they were expanding into Michigan and Texas and that he would be the first in Michigan. If he was found to be trustworthy and do a good job he would be the lead in Michigan. On XX/XX/XXXX, he signed an employment letter that they sent him accepting the position. The employment letter details compensation, commission and benefits. He is told he will be paid commission on everything he buys and ships so there is an incentive to buy and ship as much as possible. On XX/XX/XXXX he was given his first assignment to buy products from XXXX XXXX. He left my children 's spring concert in order to do it as soon as possible so they would be happy with his performance. He made an error and put it on our personal credit card. The next day he returned and re-purchased it with a XXXX card he opened for this purpose to keep it separate for expenses etc. He was told he would put it on his card for 3 weeks ( probation ) while he proved himself to be trustworthy and then he would be given a corporate credit card to put the purchases on. He was given a Wells Fargo account number to link to the XXXX account to pay for the purchases : Account # XXXX. Routing # XXXX. ( this is the complaint- I tried to call Wells Fargo as well and they said could not be helped since it is not my account and No one from Wells Fargo was looking into this Fraud Account ... ) Once the money was in his account and he paid the XXXX balance and the balance said {$0.00} he would ship the products. Because the money would come in within hours and the XXXX balance would clear to {$0.00}, he thought everything was legitimate. He speaks with or emails XXXX pretty much every day in XXXX. He continues buying and shipping using the same process above. From XX/XX/XXXX to XX/XX/XXXX there was 0 indication that there was a problem. During the course of the month he shipped approximately $ 50K of XXXX XXXX Products are shipped to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Approximately $ 8K in products from XXXX XXXX are shipped to addresses in XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX he tried to purchase products at XXXX XXXX and the card is frozen for the amount of activity. On XX/XX/XXXX ( for the first time ) he sees a reversal of money for {$4100.00}. He contacts his supervisor XXXX who apologizes and tells him it is an error and she will get him a new account number. She send the same account number on XX/XX/XXXX. He responds and tells her that and there is no response. On XX/XX/XXXX, he goes into a local XXXX bank to find out what is going on with the accounts. They try to use the XXXX XXXX account and tell him that it is invalid/closed. He tries contacting the company again that day and for the first time in almost a month they do not answer or return the calls. On XX/XX/XXXX he files a police report and a report with the FBI. On XX/XX/XXXX he goes into a local FBI agent XXXX XXXX. XXXX XXXX. He also files a fraud alert with the credit agencies and XXXX XXXX. We send an email to a VP of XXXX XXXX ( fraud dept ) to share what happened. I have not heard back from him so I am not certain if he will be the contact for this. We have not heard from anyone at XXXX yet : XXXX Since last week and this week more money is being reversed. The grand total is $ XXXX between products and shipping. We have contacted XXXX XXXX corporate and local to try and stop this from happening again. He called Florida and was told he could not file a police report because we are in Michigan. On XX/XX/XXXX, I was able to reach XXXX who is in the XXXX Fraud Department. He said he was flagging the transactions as fraud and issuing a temporary credit while they investigate. His number is XXXX. Ex : XXXX. His bosss email is XXXX. I was asked to forward all the documentation to his boss. On XX/XX/XXXX the local police gave us their report classifying this as fraud. We forwarded that documentation to XXXX. On XX/XX/XXXX, XXXX/XXXX called and said he felt terrible and was sick about it. That his superiors classified it as fraud but are holding us responsible for all $ XXXX, that we can not appeal and our only option was to get a lawyer. Thanks so much for your time and help, XXXX & XXXX XXXX XXXX XXXX XXXX   XXXX MI XXXX XXXX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation