Consumer complaint received 2021-09-24
Company: DISCOVER BANK
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
COMPANIES RESPONSE STILL DENYING ME SPECIAL ACCOMODATIONS REQUEST... TO UPLOAD DOCUMENTS HERE. 

STILL DEMANDING FOR BANK  XXXX NOTARY TO NOTARIZE BANKING STATEMENTS FOR THREE MONTHS ... ALONG WITH ID. 
NO XXXX BRANCH IS LOCAL. 

I HAVE NO PROBLEM UPLOADING DOCUMENTS HERE .... 

IM XXXX... I DONT DRIVE YOU ARE IGNORING SPECIAL ACCOMODATIONS REQUEST FOR MY PHYSICAL XXXX AND NOW FORCING ME TO TAKE CABS EVERYWHERE FOR XXXX NOTARY WHICH THEY DO NOT HAVE LOCAL BRANCH .... 
TO NOTARIZE MY 3 MONTHS WORTH OF BANK STATEMENTS ALONG WITH ID .... 

AS WELL AS DISREGARDING MY XXXX XXXX BECAUSE I HAVE INFORMED YOU IN WRITING I HAVE A BAD XXXX AND XXXX AND CAB COMPANIES ARE PLACING UNLAWFUL DEMANDS FOR PEOPLE TO WEAR A MASK... OR YOU CAN NOT RIDE. 
I HAVE HAD TO RESORT TO ONLINE GROCERY SHOPPING DUE TO THIS. 

THEN YOU HAVE MADE SURE TO STRING THIS ALONG ... AND STILL DEMANDING EVERYTHING BY XX/XX/2021 AND STILL MAKING INACCURATE STATEMENTS THAT I HAVE NOT FILLED OUT THE IRS FORM EVEN THOUGH I HAVE SUBMITTED PROOF THAT NOW I HAVE FILLED THIS OUT TWICE... AND SUBMITTED ... AND UPLOADED PROOF.. 

Dear XXXX XXXX XXXX, We are in receipt of your recent correspondence to the Consumer Financial Protection Bureau. To ensure your concerns are properly addressed, your correspondence has been forwarded to my attention at the Executive Office of Customer Advocacy within Discover. We appreciate you bringing your concerns to our attention regarding the status and verification process of your above referenced Discover card account. Discover conducts regular reviews to evaluate our customers accounts. On XX/XX/2021, a transaction authorizations hold was placed on your account and our XXXX XXXX XXXX department emailed you an Internal Revenue Service Income Verification 4506 form and the process for its completion and review. On XX/XX/2021, the Internal Revenue Service rejected the 4506 form. In an effort to assist you regarding this matter, on XX/XX/2021, an Enhanced Verification Notarized form was sent to you via email in order to complete the verification process. Please note, this form with all required steps and requested documentation including the completed 4506 form and 3 most recent months of bank statements, must be uploaded at XXXX, faxed to ( XXXX ) XXXX, or mailed and postmarked to Discover Financial Services XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX, by XX/XX/2021, otherwise your account will be closed to further transactions. I have also enclosed a copy of the Enhanced Verification Notarized form for your reference. We regret any inconvenience this matter may have caused you, and we have forwarded your concerns and experience as you have detailed in your correspondence to the CFPB to leadership in the appropriate area. Thank you for allowing me the opportunity to be of service. If you require additional assistance in this regard, please feel free to contact me at ( XXXX ) XXXX, Monday through Friday, from XXXX XXXX to XXXX XXXX., ET. Sincerely, XXXX XXXX. Executive Office of Customer Advocacy Enclosure CC : Consumer Financial Protection Bureau I WILL UPLOAD BANK STATEMENTS HERE .... 
I WILL BLACK OUT EVERYTHING EXCEPT FOR MY NAME ADDRESS AND 3 MONTHS WORTH BEARING THREE MONTHS ... .WORTH OF BANK STATEMENTS... 

AND I WILL UPLOAD ID AGAIN SO YOU CAN STRING THIS ALONG SOME MORE SO YOU CAN CLOSE MY ACCOUNT UNDER THE GUISE OF ME NOT COMPLYING OR THAT I REFUSED TO SUBMIT DOCUMENTS.. WHILE THIS WHOLE TIME HAVE MADE MANY INACCURATE STATEMENTS.. 

AGAIN THANK YOU FOR KEEP DENYING ME SPECIAL ACCOMODATIONS REQUEST. 

AND AGAIN THANK YOU FOR TRYING TO PUT MY HEALTH AND LIFE AT RISK FOR TRYING TO DEMAND ME TO GO OUT HAVING TO WEAR A MASK WHEN I HAVE ADVISED YOU NUMEROUS TIMES IN WRITING I HAVE A BAD XXXX AND XXXX. 

AND THANK YOU FOR TRYING TO DEMAND THAT I WILL ALSO HAVE TO TAKE A CAB EVERYWHERE WHEN I HAVE ALSO ADVISED YOU I CAN NOT FINSNCIALLY AFFORD TO DO THIS..BEING ON XXXX. 

THANK YOU. 
XXXX XXXX

Company response to consumer: Closed with explanation