Consumer complaint received 2017-07-12
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I am elderly & XXXX & have been trying since XXXX to modify my home loan of which I have lived in my residence for over 22 years. I had several XXXX & contacted all creditors about having to be in the hospital for these & requested a loan modification with XXXX Mortgage at that time to get caught up on my home mortgage. I only owed for a few months then & sent in papers to XXXX & was in the middle of the loan modification when they sold the loan to Nationstar Mortgage.My first contact with Nationstar was that they filed to foreclose on my home- This loan was started in XXXX after Hurricanes- I had only 5 payments left- however, refinanced to pay for the damages to several of my rentals due to insurance companies not paying me as they went bankrupt. I immediately contacted Nationstar about the loan modification with XXXX & they stated to me that XXXX said to foreclose. I have been in constant contact with Nationstar & written so many letters & calls in an attempt to get this loan current & correctly handled.since then in XXXX, I believe.They have REPEATEDLY ignored me & stated I was NOT entitled to a loan modification & have been sabotaging me from day one. I have continued to insist on my right to have a loan modification & finanlly got then send me the papers. I have sent in all info needed for this SEVERAL TIMES & they state they have not gotten all info. I got 3 other loan modifications with another companies sent in all info needed. 
Then they would state I needed an undate, etc.- everything not to do this loan modification I dispute all inspection fees & legal costs that NEVER should have happened as I was modifying this loan with XXXX when they tried to foreclose. Now again in the middle of the modification- I only found out yesterday that a hearing was held on XXXX XXXX, XXXX for the final foreclosure. 
I WAS NEVER notified of this hearing & have been trying to work with them to get my rights applied. They have scheduled a sale date of XXXX XXXX & now I am having to file a motion with the court to stop this.I am not able to hire an attorney- My medical costs were almost a million dollars .Nationstar states that I am  behind since XX/XX/XXXX, & that is totally FALSE.- copy of enclosed paper that I just read the other day & received the end of XXXX They changed attorneys & the costs they state I owe keeps increasing every month. I have sent in my payments & they have kept them- returned on particular payment & I have kept sending it back- 8 times.They state I owe $ XXXX which is absurd & totally FALSE.I owe from XXXX XXXX at & XXXX & that is why I contacted XXXX & all creditors to assure them of my intent to pay all bills & let them know of my hospital & XXXX stays & to get caught up by the loan modification. This has been a nightmare for me. & stressed me so much.These companies have improperly handled this loan now are depriving me of my residence. I wish to file a complaint against them both & need your help asap. I can send in any papers you might need. I intend on doing whatever I can to save my home. I live in XXXX, Florida.

Company response to consumer: Closed with explanation