Consumer complaint received 2018-01-06
Company: Santander Consumer USA Holdings Inc.
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This complaint is against XXXX XXXX AKA Santander consumer Usa. I opened an account with this company on XX/XX/XXXX for a three year lease on a XXXX XXXX XXXX. In XX/XX/XXXX I traded in the lease for a new lease with XXXX ( XXXX XXXX XXXX ) location : XXXX XXXX XXXX XXXX ( Florida ). With 5 payments remaining on the XXXX, XXXX XXXX XXXX XXXX paid those remaining payments plus XXXX required disposition fee of {$390.00}. Total amount paid to XXXX XXXX {$3500.00} on XX/XX/XXXX. Myself, my husband as well as XXXX XXXX XXXX XXXX contacted XXXX multiple times to let them know the payment is made, this is a dealer lease buy out and the location of the vehicle. XXXX acknowledges they received payment however failed to properly apply it to my account and the account continues to stay in past due/delinquent status. Their customer service representatives never have any idea of what is going on with the account why it is saying past due or what steps should be taken. My husband and I take a next step and contact XXXX office of the president which I believe is nothing more than the customer service center of XXXX XXXX, Who promise to assist me to clear everything up and apply the funds to my account and that there would be absolutely no negative credit reporting as it was an error on their part and on the part of their accounting department. The issue however was not cleared up and on XX/XX/XXXX my account status still stated past due/delinquent although my account balance was {$0.00}. XXXX further went on to report this false negative information on my credit report as past due-early lease termination when In fact they acknowledge via phone that it is a dealer lease buy out, I have no past due payments and my account balance is {$0.00}. I contacted them once I saw this negative credit reporting and again they promised to remove the information off my credit report but now instead of the accounting department they blame their reporting department. When I asked to speak to this reporting department they informed me that this department has no telephones, emails only I then asked for the email, they refused to give it to me. This company has very faulty business practices, they lie and they steal from their consumers to make more profit. There are many consumers with the same or similar complaints against this company from what I have read. They need to be investigated for their practices. Their customer service representatives are improperly trained and have absolutely no knowledge of the companies policies, they provide inaccurate and deceitful information. The resolution I would like is for XXXX to remove all the negative information off of my credit report because it is false and it violates my rights as a consumer to fair credit reporting. They said they would update the information on my credit report but I no longer have any trust in them nor do they give me any reason to believe they will actually do what they promise, because once again even almost 40 days after receiving the payment in full when I check my account status on their website is still states past due/delinquent please help me resolve this issue. If needed I can also provide a copy of the check XXXX received from XXXX XXXX XXXX XXXX and a letter from XXXX XXXX dated XX/XX/XXXX called a lease fulfillment letter in which they acknowledge that all the payments in regards to my account are paid in full. Thank you for your time.

Company response to consumer: Closed with explanation