Consumer complaint received 2016-03-17
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Subject : Homeowners servicer has held in extended processing, not evaluating documents properly. Homeowner submitted RMA requesting modification result from RMA request for mortgage modification. Homeowner filed all required documents required with the RMA application. Homeowner has provided all required documents to the servicer on the request for modification three previous times, only to be denied. Servicer has commenced double tracking while homeowner was acting in good faith, qualified for modification and eligible. According to NPV Report from the Treasury Department ; under the XXXX XXXX States Attorney Generals Agreement : the National Mortgage Settlement Agreement. 


Servicer is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified. 


This homeowner, feels that her case has been unfairly treated for the following reasons : XXXX. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 
2. A Single point of contact was assigned ; calls were made to the point of contact : no calls were never returned. 
3. Servicer has held the homeowner in extended process in bad faith. 
4. On the most recent RMA application : all requested documents were provided and again on XX/XX/2016. Homeowner has confirmation via fax that documents were received by XXXX. Homeowner has filed an appeal on XX/XX/XXXX. 
5. Homeowner has found errors in data used to calculate the NPV Result created by Investor. The errors used would cause a false result in the NPV Results in the following : A ) wrongfully data input for property value. Input used is a 1 year forecast of {$48000.00} ; current value is {$380000.00} as per recent sales in XX/XX/2016, and B ) Imminent default flag wrongful input : was selected " XXXX '' for not being over 2 months late, when NPV Results clicked was 3 months late at time of data collection date of XXXX/XXXX/2016. 
C ) Homeowner has an excess of income of {$1100.00} after all expenses paid. 
D ) the INVESTOR HAS INITIATED FORECLOUSURE PROCEEDINGS. THE BASIS OF DENIAL IS BASED ON WRONGFUL DATA INPUT : : these XXXX points are causing a state of confusion XXXX to the homeowner. 
6. Homeowner is in a state of fear created by the collection tactics by SERVICER and the Loss Mitigation Department overloading agents with over XXXX cases per agent : statement made on recording by Servicer agent. 

The Banks ' failure to discharge their required loan modification obligations, during homeowner 's honest attempt to save their home from foreclosure. 

Homeowner is claiming mortgage processing discrimination in delaying processing : by overloading Servicing processing agents with a case work load of XXXX cases as per agents statement. These overload cases are causing a form of mortgage discrimination against homeowners, thus losing their homes to an inability of the Loss Mitigation department to properly manage the existing case load. 
Alleged violations, included, but are not limited to, the following : a ) failing to perform proper loan modification processing ; wrongful data input, causing a negative NPV Results. 
b ) failing to manage processing agents and special points of contacts, therefore causing a processing center unable to handle homeowners case loads, a form of mortgage discrimination against homeowners. 
c ) Homeowner has applied for RMA loan modification, switch to payment recovery : not what we applied for! Bait and switch. 
Homeowner is officially filing an appeal on the denied RMA application dated based on wrongful data errors on the NPV Results dated XXXX/XXXX/2016. Homeowner has provided an updated NPV Report as of XXXX/XXXX/2016 using underwriters information input data : with corrected XXXX data inputs.

Company response to consumer: Closed with explanation