Consumer complaint received 2022-03-03
Company: BANKMOBILE TECHNOLOGIES, INC
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
P Pending SATURDAY XXXX XXXX sent the following message at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM I NEED HELP PLS!!!!! the bank stole my only money ... .... 
XXXX XXXX, XXXX  sent the following message at XXXX PM View XXXX  XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I seriously doubt that. Care to expand? Or, call our call center for help. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Sure Wow ur rude View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX PM I'm hiring a lawyer to get my XXXX dollars back Plus consumer XXXX and the XXXX XXXX XXXX group XXXX XXXX, XXXX sent the following messages at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX I am rude? You are accusing my bank of stealing your money. And I do believe time will show that we did no such thing. You can either share details of your experience or you can call our call center - either route should enable us to help you. 
View XXXX  XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM And did u graduate from XXXX XXXX in XXXX? That is where I went to college for my XXXX degree. Ill talk to my friends on the hill.. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM XXXX View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX  im graduating in 2 years from academy of art univrsity. Can u pls hekp me get my money back asap. pls SUNDAY XXXX XXXX, EVP sent the following message at XXXX AM View XXXX  profileXXXX  XXXX, XXXX XXXX XXXX, XXXX XXXX AM XXXX, I need details. What happened? When? Your cell number on your account profile. And, why do u think {$1000.00} is missing? 
XXXX XXXX sent the following messages at XXXX PM XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Pls call me at XXXX Pls XXXX XXXX XXXX XXXX sent the following message at XXXX PM View XXXX profileXXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX PM I understand youve been in touch with our service team. If there are unexplained debits to your account, according to federal regulation, we will either determine the validity of those charges or give provisional credit in 10 days. Im traveling and will follow up with my team tomorrow. 
XXXX XXXX sent the following messages at XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM I have aids and y'all have made me miss 3 days of my meds so far ..... 
Wreckless endangerement could be pressed against company. Just saying XXXX emotional distress. 
If my funds XXXX returned in 32 days 2 days Arent View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX meeting Time : XX/XX/2022 XXXX PM Duration : XXXX XXXX Join video meeting pls join my video meeting in XXXX mins so we can resolve ur bank stealing my money View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX PM yes or no to video meeting? 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM matthews meeting Join video meeting You joined the video meeting. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM pls contact me at XXXX XXXX XXXX before this has to go any furthr w the pressing of charges against bankmobile vibe and a huge lawsuit. im availabale anytime tonight XXXX early in morning. pls respond MONDAY View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM Click or press enter to display XXXX XXXX XXXX in the image previewScreenshot XXXX XXXX i want my funds back asap ..... 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM have u gotten my money back yet? 
XXXX XXXX, EVP sent the following message at XXXX AM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM Your claims will be processed according to our banking processes. You will be receiving a communication. 
XXXX XXXX sent the following message at XXXX XXXX View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX AM Thanks XXXX XXXX XXXX XXXX sent the following message at XXXX AM View Warrens XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX AM Until we determine the outcome of these claims your account will be frozen to prevent any other loss of funds. If our security area determines you did not make these charges, then typically the funds are reimbursed to you. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM why did u put me account on frozen? 
im on the phone with the agent investigator XXXX she is about to give m the rest of my funds ... ... .im going to transfer those funds to my other reg. bank they said they were waiting on my pending deposits to go through before they close my account View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so i ned my account unfrozen so i can transfer the rest of MY money to my other bank. 
WEDNESDAY XXXX XXXX, XXXX  sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I see you keep calling many people within our company and bank. I will have our claims area get in touch no later than Friday. Your account will be closed. Look for secure messages for details coming this week. As I began our discussion, the bank did not steal any money from you. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM what about my funds that were suppose to be given to me from my account? 
what do u jmean by secure messages for details? 
concerning details as in? 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM yall arnt allowing me access to my refunds why is my account being closed? 
View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM i still have pending payments on my account that XXXX gone through yet XXXX XXXX XXXX XXXX sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX PM Essentially email through the mobile app or website. I will authorize sending you your balance to you via expedited delivery- unless you continue your calls/emails/social media posts. Understood? 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i am stll waiting on my refunds from amazon on my checking account so why woould u close my account? i did nothing wrong. 
my full balance hasnt hit yet cause XXXX is still sending me my payments and it takes a while View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i have no access to my funds and i have missed 5 days of my XXXX XXXX medicine due to this hold on my account. 
XXXX XXXX, EVP sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I assume your question on why we would close your account is rhetorical, right? As claim money comes in for you, we will mail those funds to you. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM A rhetorical device is a linguistic tool that employs a particular type of sentence structure, sound, or pattern of meaning in order to evoke a particular reaction from an audience. Each rhetorical device is a distinct tool that can be used to construct an argument or make an existing argument more compelling. i want my refunds sent to me due to me needing my XXXX medecine......... i am becoming vry very sick and had to go to the XXXX due to this whole situation with the bank. So, with that being stated i reached out to u cause i thought u should know that what was going on within ur own company. 
my refunds from XXXX will be rejected due to u closing my account though???? 
XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so the best case is to not close my account until the rest of my pending payments go through and my refunds to come through. that will leave me longr without my XXXX meds and i could die. 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so ... ... what do u want to do about this situation? 
XXXX XXXX, EVP sent the following messages at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM A rhetorical question is a question asked to make a point, rather than get an answer. 

We will send monies received from XXXX to you. The bank only processes transactions. We have no idea when XXXX or anyone else will send you money. When they do, we will send it to you. 
Your concern is with XXXX not us. 
XXXX XXXX sent the following messages at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX with a closed account they will not be able to process the payments from XXXX XXXX tried to send all of the funds to my account but ur bank returned them and canceled them ..... 
XXXX XXXX, EVP sent the following message at XXXX PM View Warrens profileXXXX  XXXX, XXXX XXXX XXXX, XXXX XXXX PM The claims team will be in touch by Friday. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM that is fine XXXX, if u want to handle this the wrong way which is very very very bad on ur part that is fine. claims department? why would they reach out to me? 
View XXXX profileXXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i havent done anything illigal. my account was hacked. 
claims department is the ones who issue my funds finally back to me? 
account as in XXXX XXXX XXXX, EVP sent the following message at XXXX PM View XXXX  profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM Reread my message. I said your bank account will be closed. Not necessarily that it is currently closed. By Friday, you will be contacted on the resolution. 
XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM well XXXX, lets hope this resolution is in my favor as i have done NOTHING wrong. i just want my refunds too be able to come through the bank account and u expedite my check to me so i can get my XXXX medecine. I have missed to many days of my XXXX meds now and i have a dr. appt tomorrow with the XXXX dr. this has cause me sooooo much emotional distress that it has caused me so much pain and im still in allot of pain. i have never been treated with such disrespect in my life. i was just trying to let u know what was going on and u have been nothing but rude to me. but all of the phone calls were recorded on the banks side so thats a good sign for me. all i wanted was access to my funds .... so i want get sick from the XXXX. ill wait for that phone call and thank u again for treating me with such disrespect and adding more stress on me. 
View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Sign Out Welcome, XXXX XXXX XXXX XXXX GA ( Update ) XXXX ( Update ) BMTX FAQs. Have questions? Get answers! 
Open or Close Navigational Menu My Account Add Money Withdrawals & Payments Refunds User Profile Customer Service View Our Fee Schedule Reported Transactions Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXXTransaction Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Closed - ApprovedClaim Number : XXXX of Notification : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Awaiting merchant responseClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | Cancel claim View uploads | Download claim documentation form Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | View uploads Claim Status : Awaiting merchant responseClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted | View claim details | Cancel claim Download claim documentation form View XXXX profileXXXX XXXX XXXX XXXX ( XXXX ) XXXX PM i never never canceled this refund for {$300.00}. and change XXXX your request on XX/XX/2022, we have canceled your reported claim. 

Date of Transaction : XX/XX/2022 Transaction Amount : {$300.00} Claim Number : # XXXX Date of Notification : XX/XX/2022 Status : Canceled Provisional Credit History : none If you have specific questions about your claim, please contact us through the customer service tab at BankMobileVibe.com or call us at XXXX and refer to the claim number above. 

Thank you, Dispute Resolution Team ======================================================= On XX/XX/2022, XXXX XXXX XXXX XXXX sent you the following email : To Email Address : XXXX Email Subject : Claim Initiation Confirmation ( # XXXX ) Email Body : Re : Claim Number # XXXX Dear XXXX XXXX, Thank you for contacting the Dispute Resolution Department. We received your claim of reported transaction ( XXXX ) on your account. Our investigators will review the transaction ( XXXX ) in question and notify you of the outcome once the investigation is complete. During our investigation, one of our investigators may reach out to you to request more information that will aid in the timely resolution of your claim. Your prompt attention will assist us in completing our investigation.Please refer to our FAQ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX regarding merchant disputes and let us know if we can provide any information to advocate on your behalf. 

To view your claim : 1. Log in to BankMobileVibe.com.

2. Select " Service Request '' from the Customer Service tab on the main menu.

3. Click on the " Reported Transactions '' link.

4. To cancel your claim, click on " Cancel Claim. '' 5. To view your claim, click on " View Claim Details. '' If you have specific questions about your claim, please contact us through the customer service tab at BankMobileVibe.com or call us at XXXX and refer to the claim number above. 

Thank you, Dispute Resolution Team View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM your bank canceled my XXXX and change refund and there is the evidence View XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX PM i want all of my full refunds refunded to my account. what my card was charged is stated in facts and like i stated they tried to send the funds but ur bank canceled them which has cause to many issues. i want my FULL AMOUNT of all my refunds refunded back to me. 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM that was my SSA govrnment money and finicial aid federal gov. money. then my card was hacked by someone so pls do the right thing and refund me all the funds stated as i sent to u in the last message. 
ill be looking for the phone call from the claims department and i hope it earlier than friday ..... 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i am assured that u will refund my total amounts of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and finally my XXXX just go ahead and expedite my check to me tomorrow so we can just go ahead and close this account so we want do further business with eachother. these amounts were awwarded to me and i want them back into a check and as u stated u would expedite the total of moneys to my mailing address. XXXX XXXX XXXX, XXXX ga XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM pls respond asap so i will know u will mail my check to me tomorrow. 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM then close that account. if u keep ur word as u stated, i want contact yall or report this to the buros or the consumer finance buro. all i want is my money .... 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM {$1500.00} needs to be returned back to me so pls let me know if u can send check tomorrow and then as XXXX stated u wanted my account closed XXXX that is how it can happen without further conversations with that bank. all i want is my money thats owed to me. 
View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM this is my final statement towards u. here XXXX my final copy of the money owed to me. i hope u do the right thing and mail expedite my check for {$1500.00} tomorrow so we can just settle this the right way. that is the amount i am owed and i calculated it with a calculator cause i have received a {$1000.00} dollar refund and a {$970.00} refund plus my SSA {$840.00} in the mont of XXXX on the list i am about to send u. i have already subtracted the things/bills i had to pay but that is what i am owed. thank u and god bless u. pls let me know if u will follow through and complete this process? 
FINAL FINAL BILL FROM MY MONEY I SHOULD RECEIVE BY CHECK BY BANKMOBILE.XXXX XXXX XXXX Download TODAY View XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX AM my attorney and i are suing ur company for XXXX dollars due to yall stealing my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 
federal funds at that! 
see u in court w my attorney very very very very soon emotional distress against an XXXX victim, wreckless endangerment due to not being able to get my meds cause u had my count frozen! 
XXXX XXXX, XXXX  sent the following message at XXXX AM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM Ok. 
XXXX XXXX sent the following messages at XXXX AM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM be prepared cause i have tons of evidence and im going to the pr group to report u and the news consumers buro and the irs is going to be aware of this as of today! 
yall have stollen federal funds! 
XXXX XXXX, XXXX  sent the following message at XXXX AM View Warrens XXXX XXXX, XXXX XXXX XXXX, XXXX  XXXX AM You can stop calling as it is harassment. I told you when we would be in touch. Under regulation XXXX we have 10 days to resolve claims or give provisional credit. It has not even been XXXXne week since you filed a claim. If there is one more call or contact, I may not be able to have this resolved by today or tomorrow. 
XXXX XXXX sent the following messages at XXXX AM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM im not harrassing u!!!!!! XXXX yall stole money from me and its federal funds. if i donot have my funds in my account in two days i will sue for XXXX and my attorney is ready to go to the court house now and file the lawsuit. sooooooo get all of my money back by 2 days or u will be sued for XXXX due to me having XXXX and me not being able to get my meds now for 8 days! 
balls in ur court .... ill go to the news in two days as well ... .if my stolen money isnt returned View XXXX XXXX XXXX XXXX XXXX XXXX He/Him ) XXXX AM thank u for all of the eveidence with this whole list of conversation as i have saved it! 
View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX AM i want all of my XXXX from SSA and my XXXX dollars from my finicial aid back by 2 days if not ur going to be pressed charges with felony ones View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX AM reverse all of the charges and return my federal funds by 2 days. 
XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM {$1800.00} needs to be returned of my federal funds by the government that yall have stolen pls do the right thing so i dont have to call the irs XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX AM reverse and cancel everything ... .i want my XXXX federal funds from college return and XXXX from ssa XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX XXXX yes or no will u do that? 
i will report u to the business buro as well if u dont return my ssa funds and college funds XXXX XXXX XXXX XXXX XXXX XXXX XXXX He/Him ) XXXX AM pls unlock my account so i can get access to my funds it says to call but when i call it just hangs up on me XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX PM pls unlock my account so i can have access to my funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation