Consumer complaint received 2023-06-13
Company: M1 Holdings Inc.
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
On " XX/XX/2023, XXXX '' I received an email saying : " Hi There, To make full use of the M1 platform, youll need to verify your email address. All it takes is one click : Verify my email Need help getting started? Let our team walk you through M1. Watch this tutorial to learn how to use M1 and make the most of your money. 
Thanks for choosing M1, The M1 Team '' This was followed on " XX/XX/2023, XXXX '' with : " Hi There, Welcome to M1. Now that you're here, you have access to a full suite of tools designed to help you build your wealth. As a new client, there are a few things you should know... 
Jumpstart your account with a bonus [ etc etc ... ] '' My email has two factor authorization and there was no other person logged into when I checked the login files. 

When I noticed the fraudulent emails, I went on their website and did a password reset on " Tue, XX/XX/XXXX, XXXX ''. 

This was successfully reset at " Tue, XX/XX/XXXX, XXXX '' and gave me access to the account. Upon logging in, M1 Prompted me to start making my account. With a " Hey, '' I closed the webpage and contacted support. 

On " Tue, XX/XX/XXXX, XXXX '' They replied with : " Hi [ my FirstNameLastName ], We've received your request ( XXXX ) and will be in touch within one business day. We're available from XXXX XXXX on days when the U.S. stock market is open. 

If you have additional questions, please respond directly on this email thread. 

Thanks and talk soon! 
M1 team PS : In the meantime, visit our Help Center, and you may find the answer youre looking for in one of our detailed articles. '' Then at " Tue, XX/XX/XXXX, XXXX '' followed by : " Your request ( XXXX ) has been updated. To add additional comments, reply to this email. 
Hi, Thank you for reaching out to report this. We have frozen the accounts in question and flagged the associated personal information to prevent the information from being used to open additional M1 accounts. 

Below are some options you can explore regarding potential identity theft : XXXX. Place a fraud alert on credit reports ( Please contact each of the XXXX credit reporting agencies- XXXX, XXXX XXXX and XXXX XXXX. 
XXXX. Go to XXXX XXXX XXXXXXXX ( You will get a report, which you can save ). 
XXXX. File ID Theft with local police ( provide ID-Theft report you filled out ). 
XXXX. Contact Social Security at XXXX or report online at XXXX XXXX XXXX 

Additional Options : XXXX. Notify any companies where fraud occurred and request account be closed. 
XXXX. Request and review all credit reports and make corrections by contacting them. 
XXXX. If you get a collection letter for a debt you do not owe, contact debt collector within 30 days to report that your ID was stolen ( present your XXXX Report ). 
XXXX. Check all your bills and credit reports regularly. 
Please let us know if you have any additional questions. 
Best, XXXX XXXX : XXXX XXXX : XXXX '' During this time I kept on receiving marketing emails from them on : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 

I wrote and informed them on " XX/XX/2023, XXXX '' : " I'm still getting M1 communication from you all. Please delete information about me from your records and blacklist this email so no more accounts can be made with it. 
Any further Marketing/information/offer/promotion communication from M1 to me shall be subject to a Convenience fee of {$450.00} for the first occurrence, with a subsequent increase of 25 % for each subsequent occurrence thereafter. '' M1 replied with on " XX/XX/2023, XXXX '' : " Your request ( XXXX ) has been updated. To add additional comments, reply to this email. 
Hi, We have archived your incomplete profile and we've unsubscribed you from our mailing list. 
If there's anything else we can help with, please let us know. 
Best, XXXX XXXX : help@m1.com W : www.m1.com '' they told me that They had " archived your incomplete profile and we've unsubscribed you from our mailing list. '' This was not the case as about 1 month later on " XX/XX/2023, XXXX '' I received another " mailing list : XXXX " Titled " Your summer finances at M1 '' I have since drawn up an invoice for {$450.00} and sent it to their " help@m1.com '' on " Mon, XX/XX/XXXX, XXXX ''. That appears to be the only available email address the company has.

Company response to consumer: Closed with explanation