Consumer complaint received 2018-08-08
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
On a letter received from Wells Fargo dated XX/XX/XXXX, it stated I could obtain documents pertaining to the research of my previous CFPB complaint. I would like to formally request those documents, along with official documents showing the Assignment of Mortgage.and Agreements between XXXX XXXX  and Wells Fargo. 

Regarding the original appraisal that Wells Fargo is in possession of, you state you could not talk to the appraiser since he lost his license. Since he is a " lay person '' with no current appraisal license, you could certainly speak with him. He may or may not  cooperate. If you simply look at the drawings, they are wrong. On the appraisal, the original appraiser drew XXXX and XXXX XXXX   together. XXXX XXXX is its own separate duplex with two units, there are no stairwells internal leading to a second floor. You can see from the back of the house picture there is a separate set of steps leading into the 2nd Floor apartment. XXXX and XXXX Lanning is a double block with 3 units. Total is 5, not 3. From what I have discovered, the 5 unit configuration does not qualify for a conventional home loan type. 

How is it on one hand Wells Fargo did not take over service of my until XX/XX/XXXX, in one paragraph, but it another paragraph, you stated you modified the account on XX/XX/XXXX? Understandably, XXXX was still a subsidiary owned by Wells Fargo and you left out that I went through one foreclosure with successfully paying what I owed and also successfully paid a forbearance agreement at one time. I would like a breakdown of every payment and total I made toward my mortgage as well. As far as I am concerned Wells Fargo has always been in control of servicing my loan, no matter what name you went by or go by. 

I did have a change of circumstance at the end of XXXX in which I lost one source of income which was a loss of {$8000.00} annually. I also had a tenant move between XXXX and XXXX which was also a loss of income. 

In the summer of XXXX, there was an agreement that was negotiated between your former attorney and mine that was supposed to go through before the Judgment, however you all did a switch and that info never was passed between your former attorney and current attorney. 

Surely, you stated I could request a refinance, however, we both know realistically that it is unlikely to occur because of the current situation. 

Please supply all documents in your research and also you stated I would need to " reach out to the originating lender, as we do not have access to all the information ''. Let me just say, the original lender is XXXX XXXX  and they went bankrupt, the original mortgage broker that worked the loan is out of business, the title insurance company for the loan went out of business, and the list of businesses that have serviced my loan since inception, have since disappeared. 

As a new matter, I would also like to know if Wells Fargo would entertain a short sale for the property?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation