Consumer complaint received 2018-06-27
Company: GreenSky, LLC
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX I disputed the {$16000.00} amount charged for the roofing job including fixing some rotten wood areas, to The XXXX XXXX Project loan managed by Green Sky and XXXX XXXX XXXX, a temporary credit was issued for the amount paid from XX/XX/XXXX to XX/XX/XXXX, now the companies mentioned above reversed the credit on XX/XX/XXXX forcing me to pay but the problem is why should I pay if XXXX XXXX has not done the re roofing job.

Facts : My daughter and I signed roofing job contract with XXXX XXXX XX/XX/XXXX, a crew started to work on XX/XX/XXXX in one afternoon they removed the old shingles and piled up the new materials on a naked roof and left it for almost a month, at the end of XX/XX/XXXX two people came back to work and took them, close to 4 weeks to finish the roofing job, the compromise was that once they remove the old shingles the job will be done in one week and that was not the case with us. 

After job was done the roof shows uneven parts, shingles lifted and the metal ridge was also uneven, ad when the rain came in XX/XX/XXXX we have a large water paddle in the garage and in the patio cover area, in other words a no professional roofing job, a complain was issue with XXXX XXXX but the XXXX XXXX manager in charge responded that based on the XXXX XXXX standard, the job was well done, after a year we filed a complain with California Contractor State License Board. XXXX XXXX offered me to hire a forensic independent roofer inspector, stipulating that they will reimburse the cost of the inspection. Based on the inspection report, XXXX XXXX offered to Re Roof my home, an agreement was signed on XX/XX/XXXX, it was verbally stated that it will take a week for them to gather the material, probably they still gathering the material because until now the re roof has not been done. 

There have been some incidents with XXXX XXXX, Since XX/XX/XXXX to XX/XX/XXXX there was no communication with XXXX XXXX and no response to an email I sent 3 weeks after the agreement, earlier XX/XX/XXXX I sent to all parties involved a notification via e mail that due to family matters I was going overseas from XX/XX/XXXX to XX/XX/XXXX, on XX/XX/XXXX without notification a man came to my doors stating that he was sent by XXXX XXXX to do the roofing job, that was two day before my departure I did not allow them for the following reason, first for my departure and second I was not informed by XXXX XXXX. Same goes with Green Sky they called me left message when I respond the person I suppose to speak not is his or her desk they don't take message. 

The same person shows up without notification on Saturday XX/XX/XXXX, nobody at home my sister in law arrive he approached my sister in law and told her that he had my authorization to go into my home due to that he was allowed to go inside went on to the roof took pictures and left, Let me be clear I did not authorize anybody to come to my home, on XX/XX/XXXX same person no notification came I was at home he introduced him self as the person that will do the roofing job he went to the roof again and took pictures after a conversation he ask me to clear the drive way that in the next morning he will come with the new material and a truck to dispose the old material, 40 minutes later he came back stating that XXXX XXXX installation manager told him not to do the job. 

This has been my ordeal with XXXX XXXX and The XXXX XXXX Loan project managed by Green Sky and XXXX XXXX XXXX. 

Based on the new agreement signed on XX/XX/XXXX to XX/XX/XXXX more than seven months XXXX XXXX Breached the contract the first time XX/XX/XXXX and the second time on XX/XX/XXXX this situation has been going on for two years now and it is time to ended and I will appreciate your help on this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief