Consumer complaint received 2018-02-02
Company: Selene Finance LP
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
We attempted to do a loan modification with XXXX XXXX XXXX  in XXXX.they subsequently changed attorneys after we had submitted the application and also submitted an offer by my family to settle the debt directly -pay a lump sum to keep me in my home. I am XXXX  XXXX having had a XXXX in XXXX and I am represented by my attorney in fact mother. I am XXXX, XXXX and XXXX. I have attempted XXXX more than once. this is the important factor that my life hunges on stability. So my family is making every effort to the last two years to try to keep me in my home. we hired an attorney and they were unsuccessful in properly submitting a loan modification. The attorney was distracted by personal problems of a divorce and XXXX. my family and I submitted an offer to the loan mitigation Department of XXXX XXXX. Never hearing from them, in XX/XX/XXXX, we received a letter saying that new law firm was representing XXXX XXXX. During all this a foreclosure proceeding was in the works. And XX/XX/XXXX we communicated with XXXX XXXX attorney that was in the loss mitigation department and they indicated that the offer was not acted upon because XXXX XXXX I had transferred the files to a new law firm. And XX/XX/XXXX, XXXX XXXX sold the note and the servicing rights into a program and investment pool and specifically an investor purchased the loan, and no one advised us of this until XX/XX/XXXX and then we got a package from Selene Finance indicating they were servicing it for the benefit of the new trust. th The attorneys for XXXX XXXX who had been substituted where also communicating that they were moving in the foreclosure for XXXX XXXX. We contacted them and they never returned our call, when we asked why they were moving forward with the XXXX XXXX foreclosure when XXXX XXXX did NOT own the loan anymore. No response Then we worked with Selene Finance who started a modification file in XX/XX/XXXX and in XX/XX/XXXX XX/XX/XXXX they sent a letter saying that they were missing documents and I had 30 days to provide them yet 6 days later, I received a letter saying that the loan modification was denied. Obviously a 30 day notice requesting documents and then a letter 6 days later did not allow us to respond. We sent in the docs that we knew they needed but some were absolutely not applicable for example tax returns when my income was significantly below the IRS threshold for filing. After the XX/XX/XXXX notice I received no communication from either the substitute Law Firm any other law firm or the court or Selene Finance or the investor who owns the loan now regarding Court proceedings suddenly two weeks ago I received a letter from the law firm still saying they represented XXXX XXXX indicating that they were going to take action. And then after that the next communication was two weeks ago saying that a scheduled hearing was adjourned on XX/XX/XXXX for pre-conference with XXXX XXXX and it was adjourned till XX/XX/XXXX. We had not received anything from any party about a pre conference with XXXX XXXX Despite the fact that we had answered all previous motions and and Communications from XXXX and the old attorney and the courts. we received no notice from any of the new parties who are now trying to move forward with foreclosure. And the most recent document that was received by me XX/XX/XXXX suddenly indicates that the lawsuit is from the trust, as plaintiff as opposed to XXXX XXXX. This is the first document that bears the name of the trust. 
So in summary I'm indicating that the Selene Finance procedure was not handled properly and that Selene Finance never gave us 30 days to submit missing documents, before they made their decision to deny a loan modification for me. In the interim we made another attempt 2 settle this with an outright purchase of the loan note or buy the home. again no one has responded to that communication

Company response to consumer: Closed with explanation