Consumer complaint received 2020-01-12
Company: ALLY FINANCIAL INC.
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I will like that the financial institution, who has finance the vehicle to acknowledge that I no longer has any responsibilities regarding this vehicle, this account by ALLY FINANCIAL was never late, correct the information to correct the wrong information in all 3 major credits company 's. to be notice as PAID AS Agree never late.

Dear Miss. XXXX. 1 ) XX/XX/XXXX ( new contract ) with XXXX  XXXX XXXX and Ally Financial., and, A ) When I'm at the table of negotiation with the Dealer, I'm in a total agreement with XXXX   XXXX by presenting the terms and conditions that not only the dealer has but Ally Financial as well. 

During the purchase time of such vehicle, I could either say no, an walk away or agree to terms and condition presented to me at that moment, were During the process of leading with the terms and conditions. 

Im was never told told, Ally only purchase Retail installments after a sale is been completed from dealer.

Im signing a documents were states I'm agreeing with the terms of the financial ( ALLY FINANCIAL ) institution as well the dealer. 

B ) As we are well aware ( Beginning ) will be the first of each month ( CORRECT ) on my account, not the ( 01, of each month ). 

Therefore from XX/XX/XXXX till XX/XX/XXXX are 30 days. not starting from the First day of the month. ( CORRECT ) Please answer this questions why are you walking away from some it is true and is right. 


I believed I paid on time the fee in order to have all the XXXX of each month to complete a payment. Also in the contract sing are the terms by ALLY Financial Again so from the Beginning it has been Ally Financial and XXXX  XXXX all alone contract not just XXXX  XXXX ALONE. 

Another interest point under the contract were I Ally Financial XX/XX/XXXX, As I explain I agree it is a paragraph that states if Im not able to do so ( payment {$810.00} ), I still have an extra 10 days, ( 10DAYS ), period of grace to complete each payment, that is the agreement I have sign we understand that correct, back on XX/XX/XXXX, and is very clear and there no but this and that, or he said she said. 

So what I do not understand is that know and quote, ( Ally Only purchases Retail Installment Sale Contracts ( AFTER ) the dealership and the customer have agree to the terms. 

Ally 's only product are the financial services we offer. From the moment I AT the table of negotiation Ally 's Financial has and was present, may not be physically but by phone and papers. 

How can Ally said and I quote ( Ally does not participate in negotiations between the dealership and the customers ) when Allys agree to approve a loan at a rate of 13.64 % with a terms of 75 months installments XX/XX/XXXX. How can Ally said only purchase Retail Installments? 

C ) Back to the ( beginning ) XX/XX/XXXX to XX/XX/XXXX 30 days we agree A ) XX/XX/XXXX till XX/XX/XXXX is only 25 days not 30 days. ( 25 DAYS NOT 30 DAYS ) WHY CAN YOU SEE THIS ) Our year calendar has 30days, but on my account in order to be chronological states that from each XXXX of the month, that payments are do each XXXX first of the month, so look from when the dealer purchase the loan back I have no responsibility any longer.

D ) A contract become a legal document when either is Verbal, ( example ) in the old days hand shake, or now days to avoid such issues and predicaments, a legal document is sing correct. 

A ) Contract law regulates the obligations established by agreement, whether express or implied, between private parties in the United States. The law of contracts varies from state to state ; there is nationwide federal contract law in certain areas, such as contracts entered into pursuant to Federal Reclamation Law.

Therefore Miss. XXXX ; Right on about this dates XX/XX/XXXX, we could stipulated that a new contract was sign by 3 parties, XX/XX/XXXXXXXX, Ally Financial, and Mr. XXXX. Right around this Date the contract sing back on XX/XX/XXXX, was void, terminated, finish Between Mr. XXXX and Ally Financial. 

Therefore a new Contract takes place right on around XX/XX/XXXX, that from here and thereafter XX/XX/XXXXXXXX, takes full responsibility and according to the Law of Florida after Releasing the Title of the vehicle Mr. XXXX has no longer any type of Responsibility or Jurisdiction from here on XX/XX/XXXX. 

A new contract enters in effects. Therefore Miss. XXXX, Mr. XXXX contract is over from XX/XX/XXXX, so How is that Mr. XXXX is late on the month of XX/XX/XXXX, when at no point Mr. XXXX neither was late of any payment, when the beginning of each month, is the XX/XX/XXXX in  which it has been already establish not once but twice, therefore Mr. XXXX should not be penalize for any late month specially were are a power of attorney issue at the time XXXX XXXXXXXX decided to buy back the car. So I ask and I pray that this mistake be complete sponge from Mr. XXXX credits agencies at most, such as XXXX, XX/XX/XXXX, XXXX XXXX. I also must said during conversation was agree, upon the month XX/XX/XXXX XXXX were Mr. XXXX XXXX, evidence states that XXXX XXXX will take care all payments. 

Including the reimburse of all payments made against the loan. 

Therefore is why Mr. XXXX XXXX, ( DEALER ) decided to buy back the vehicle year of XXXX XXXX XXXX, again this is not about the experience of the vehicle, but the correction on Mr. XXXX Creditors. 

I must also said, it is very strange I try to reach Ally Financial in many occasions, countless I will said, I wouldnt get any were, will get answers from XXXX, XXXX, even XXXX calls were been rerouted all over expect to right Department. 

Miss XXXX ; Estrange do not even know last name, not that we need it, but is a way of Curtsey. 
How it executive to present then selves, and the company they Represent. Imagine If,  CEO, XXXX XXXX. XXXX ally Financial, dont present properly in a conference, how do you think hes representation may look if he don't represent him self correctly.

I have sent a official letter can you beloved this letter were r return to the address you have provided to me do you think this is right right at All. 

I said from XXXX XX/XX/XXXX are 25 days not 30. Also XXXX XXXX purchase the contact, the title was sign with a power of attorney on XX/XX/XXXX. All I ask is to clear my credit not only one month but both XX/XX/XXXXand XX/XX/XXXX, we could stop this back and forth e-mails. 

I can stretch this anymore. Thanks Respectfully Mr. XXXX I pray that the Consumer Financial Protection Bureau can make the proper Ruling and clear Mr. XXXX of any wrong doing. And if any evidence is need we are happy to present.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation