Consumer complaint received 2018-02-19
Company: CITIBANK, N.A.
State: MD
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I opened a new CD at Citibank in XX/XX/XXXX. Citibank closed the CD on XX/XX/XXXX. I got no notices and was never informed that if I didn't provided additional information the CD would be closed. If I was told this, I would not have opened the new CD. That Citibank wanted to close this new CD was not a problem ; that they did so without any notice to me at all was disturbing and disrespectful -- the XXXX, VA branch manager confirmed no notices were sent to me. I had to take off from work to go into a branch waiting hours to have the XXXX, VA branch manager communicate with " the back office '' to get me my money ( they'd plan to mail it to me ) which I subsequently moved to another bank. I wanted to also close another CD and savings account because of the way Citibank operated -- how could I trust that they wouldn't do whatever they wanted with my other accounts?? I had a checking account too but needed it to stay open to receive direct deposits. The XXXX, VA branch XXXX said he confirmed with " the back office '' that all the other accounts were fine and that I shouldn't close the other CD because I'd be charged a penalty since it did not mature until XX/XX/XXXX. The checking and savings accounts were nearly 10 years old ; the other CD that would mature in XX/XX/XXXX was nearly 3 years old -- they were not new -- so they should have been left alone and untouched by Citibank so I did not close these accounts. But on XX/XX/XXXX Citibank closed these accounts -- my savings, checking, and other CD -- again without ANY notice. This was just 3 weeks after closing the new CD on XX/XX/XXXX and on a Friday -- I had no access to cash and had to borrow money to get through the weekend. I had to take time away from my work again to go back to the XXXX, VA branch to find out what was going on?? While the branch manager could not get any answers from anyone I called Citibank Executive Customer Service reps who confirmed it was an error on Citibank 's part. It took several days to reopen the checking account which was too late for a direct deposit to be made -- the direct deposit was returned to the sender because Citibank erred and closed the account ; it took nearly two weeks to get this money back. The closure of the other CD on XX/XX/XXXX also meant that I missed out on interest I would have earned through XX/XX/XXXX since I decided earlier to keep this CD open. All involved Citibank staff made it absolutely clear to me that the closing of the checking, savings, and other CD on XX/XX/XXXX was clearly the fault of Citibank -- until I asked for compensation for the time away from my work, total inconvenience, total disrespect, loss of interest on the CD and monetary compensation from Citibank to demonstrate its interest in rebuilding my faith in its brand ; then everyone began changing their tune and claiming there was nothing they could do about it. So I'm complaining to the CFPB to see if someone else at Citibank can actually do something about this : my very worst banking experience ever, ignored and overlooked by Citibank thus far. I want to be compensated for the time away from my work, total inconvenience, total disrespect, loss of interest on the CD and monetary compensation from Citibank to demonstrate its interest in rebuilding my faith in its brand.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation