Consumer complaint received 2020-02-11
Company: Premier Student Loan Center
State: ND
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I have been working with Premier Student Loan Center ( PSLC ) since XX/XX/XXXX. I just found out on XX/XX/XXXX that they have been taken to court, and are shut down. I was not informed about this by anyone. I figured it out when I called to make sure everything was ready for next years plan. I was surprised by an automated voice message telling me that in XXXX of XXXX they were taken to court and are being sued. I was directed to XXXX. I went to the website and was sick to my stomach because I just realized that this company was a huge scam, and I had been fooled. I immediately called my bank, and XXXX  XXXX XXXX. The person I talked to at XXXX  XXXX XXXX informed me of some of the things done to my account by PSLC, and she told me what to do next. I went and changed all my accounts and passwords, and I submitted a consumer complaint to the Federal Trade Commission ( Complaint Report # XXXX ). I will attach a copy of that to this complaint as well as a bunch of other emails proving my involvement with PSLC. PSLC changed names a few times, and I have proof of that in the emails too. I am just wondering what am I supposed to do now. Is there anything I can do? Can I get my money back? The first 5 months I paid {$190.00} to this company. Then {$30.00} per month after that, equaling {$1500.00} in total. This company made it sound like they were the ones who were going to pay my student loans off after the 10 years and they made it sound like the Public Service Program was their program. I was so concerned when they called I even asked them how I could be sure that they were not a scam and how I could trust that what they were saying was true. I don't even think that women I spoke with knew what the company was doing because she was so sincere in helping me. I just don't know how people can take advantage of others who don't understand. I feel completely manipulated. I have proof of every payment they took from my bank account debit card if I need to go back and get those I will. I am sending proof of the last payment they took from my account in an attachment. I have not heard anything back from the Federal Trade Commission, and when I called there I went through pushing numbers on an automated voice system that took me to the Consumer Financial Protection Bureau. I just want to know if I should keep trying to get my money back, or if I should stop putting so much effort into this because that is never going to happen. Please let me know where to go from here. I thank you for your time and energy. It is greatly appreciated. 

PS. There are company names, employee names, phone numbers, and addresses in attached email documents. If there is anything else that you need please let me know and I can get it to you. My email is XXXX. 

This complaint is about Premier Student Loan Center/XXXX XXXX XXXX/XXXX XXXX XXXX   www.premierstudentloancenter.com XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX

Company response to consumer: Untimely response