Consumer complaint received 2018-03-01
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
NOTE : THIS IS NOT A DUPLICATE. IT IS A NEw COMPLAINT XX/XX/18 Case # : XXXX New Case # : CASE # XXXX XXXX Dear CFPB I recently reviewed my phone records. I attempted to call you XX/XX/XXXX, XX/XX/XXXX ( twice ), XX/XX/XXXX ( twice ), XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I have attached phone records. During my repeated attempts to reach you, most of my calls went unanswered, and when you did response, extensive periods of time, i.e. weeks passed by. I made my intention to dispute the following charges clear, and our conversations were recorded. At no time did you indicate that I was nearing a time limit for the dispute, which was unethical. Because you called me before I called you back on XX/XX/XXXX ( which would put the dispute starting at XX/XX/XXXX ), I believe that all charges since XXXX should be disputed. 
I am entitling XXXX XXXX XXXX and XXXX XXXX XXXX to serve as representatives to argue on my behalf. I would like your supervisor to call me back directly. Otherwise, either XXXX XXXX or XXXX XXXX will be calling the Executive Office after the holiday. 
Thank you, XXXX The following reflect all of the charges made by XXXX XXXX XXXX that I am disputing for the following reasons : 1 ) I recently learned that XXXX XXXX had his medical license revoked in New Mexico, holding only a Florida license. As you see from below, he charges from multiple different states, an odd practice in my opinion, but one that is commensurate with his fraudulent behavior. 
2 ) I also recently learned that he was sentenced to several years in prison for $ XXXX worth of XXXX fraud. XXXX XXXX has a robust history of committing fraud. 
3 ) In terms of my case, I was incredible ill secondary to XXXX  XXXX XXXX. XXXX XXXX erroneously diagnosed me with XXXX XXXX  and put me on an aggressive regimen of XXXX, nearly rendering me XXXX. He also obtained his products outside of this country ( XXXX, XXXX ), thereby practicing outside of the conduct of XXXX medical standards and ethics. 
4 ) Furthermore, XXXX XXXX clinic was purported to perform stem cell therapy. I was forced to pay for services in advance. After the fact, I learned that he did not indeed perform stem cell harvest but rather electrical stimulation of stem cell using a series of unapproved electrical devices/machines, none of have shown any benefit in any patient or in any trial. 
5 ) XXXX XXXX services were not indeed medical as advertised, and he maintained no medical chart on me to document my visits. He has absolutely no evidence documenting legitimate services, patient progress, treatment plans. There are no standard history and physical notes with assessment and plans along with progress notes to document continuity as would be encountered in ANY standard or alternative medical treatment center or private office. In fact, I have no recollection of signing a consent form, just paying inordinate amounts of money for fraudulent therapy. 
XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX NM {$380.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX FL {$10000.00} XXXX SQ XXXX XXXX XXXX XXXX, FL {$5000.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX CA {$3900.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1700.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX FL {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX NM {$250.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX NM {$250.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX FL {$250.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX FL {$250.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX NM {$1700.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX XXXX XXXX, FL {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$2400.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$3100.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX XXXX NM {$1500.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX, FL {$4700.00} XXXX SQ XXXX XXXX XXXX  XXXX XXXX XXXX NM XXXX XXXX GOODS Tot : {$86000.00} Thank you for your time and consideration. 
Sincerely, XXXX XXXX XXXX, XXXX

Company response to consumer: Closed with explanation