Consumer complaint received 2019-12-09
Company: Bastion Consumer Funding I, LLC
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Received a loan you didn't apply for

Complaint:
On XX/XX/XXXX XXXX XXXX placed a loan into my XXXX checking account in the amount of {$1000.00}. 

My XXXX account is not my primary account. I do not check this account and did not discover this loan had been placed on the account until XX/XX/XXXX When my bank notified me of the transaction. 

On XX/XX/XXXX I discovered Money missing from my account ( doing a random check and login ). I saw there was a check image attached to the transactions. I immediately reached out to my bank to report and they advised I needed to go into a branch. 

On XX/XX/XXXX I went into XXXX XXXX located in XXXX TX, where a young lady assisted me in filling out a form for a fraudulent check. The young lady advised me she was not a notary and i needed to come back during the week as they are getting ready to close. I agreed and returned on Wednesday XX/XX/XXXX. Where another young lady advised that the person I was working with prior was not only a notary but needed to notarized my document as she had already begin filling out the paperwork. Another payment took out of my account due to this time lapse. After the notary had taken place she then called XXXX XXXX who ask me for my email address and last four of my social and begin speaking with her. After talking on the phone with the XXXX representative the XXXX representative came back and asked was i sure I knew nothing about account. I advised her i didnt she then pointed out that they made a deposit in XXXX and had been withdrawing funds from my account since XXXX. I knew nothing of the other transactions until that moment. She stated to me she would be sending this information to her branch manager who " escalated the issue to their fraud team ''. After leaving the branch I immediately called the XXXX XXXX customer service and demanded to speak with a supervisor. The agent i spoke with did not provide a supervisor like i asked, He dismissed what i was telling him and advised I needed to give him {$900.00} to end the loan. I asked if his company was governed by the CFPB and he stated yes. He then told me he has my signature on file for the loan. I asked for a Copy of the contract. The agent ( XXXX ) sent over a copy of the contract. After reviewing they used an old email address, an address i lived at over 10 years ago, no cell phone consents here agreed too and there is only an " electronic '' signature on file. XXXX begin to become rude and i asked for his supervisor to call me. No call was ever received. 

Friday XX/XX/XXXX I receive a phone call from XXXX XXXX from XXXX. After speaking with him and advising him of what had transpired he reviewed my account and advised me i needed to go into a branch and have them submit a form to reverse the original deposit on XX/XX/XXXX then call XXXX XXXX   and have them reverse the payments they taken out my account. I went into the XXXX XXXX in XXXX XXXX ( XXXX location ) as instructed and the forms were sent to have the deposit reversed. I called and spoke to someone at XXXX XXXX who was very helpful. I advise them of the situation and he placed a stop payment on the leap credit account and advised once XXXX sends back the deposit he would return all my payments and remove my information from the system. XXXX i called XXXX XXXX to check the status of refunds and was advised they had yet to receive the refund from XXXX. XXXX I called XXXX and they had XXXX call me. He then advised that XXXX was now unable to refund the deposit due to the length of time it had been since the deposit. 

I never spent any of the money affiliated with the loan and have the bank details to prove it. The loan was placed into my account and later begin taking from my account and the loan amount. There has been XXXX payments of {$220.00} taken from my account totaling {$1300.00} that had been removed from my account. Also there has been numerous overdraft fee 's accessed n the account caused by these withdrawals.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation