Consumer complaint received 2019-03-10
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I requested that The CFPB investigate XXXX XXXX and the acct is fraudulent.I submitted the findings to Equifax and its reported as accurate. 


On Wednesday, XX/XX/XXXX XXXX XXXX, CFPB <noreply-notice@cfpb.gov> wrote : CFPB Header You may have been a victim of fraud. 

XX/XX/XXXX Hello, Thank you for your complaint XXXX about XXXX XXXXC.. 
We reviewed the complaint you submitted and sent it to the company for a response. The company responded that you may have been a victim of fraud. 

What do I do? 
You can contact the company directly for more information. If you have been the victim of a scam, you are not alone. There are resources available to help you. 
The National Consumers League set up the National Fraud Information Center to assist consumers with fraud. You can call them at XXXX or visit www.fraud.org. If the scam was Internet-based, you can review information about Internet-based scams and file an online report at IC3.gov. The Internet Crime Complaint Center is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center. 

Summary of your complaint Complaint number : XXXX Date submitted to CFPB : XX/XX/XXXX Date sent to company : XX/XX/XXXX Product : Payday  loan, title loan, or personal loan Issue : Problem with the payoff process at the end of the loan What else can I do? 
You can also use the following government agency websites to get information on fraud, safety, and identify theft : XXXX XXXX XXXX   Thank you, Consumer Financial Protection Bureau consumerfinance.gov ( 855 ) XXXX ImportantIf you submitted this complaint on behalf of someone else or you are the co-owner or authorized user on the account and you did not submit the complaint yourself you will need to contact us by calling ( XXXX ) XXXX for questions and status updates. Only the primary owner of the account will receive access to the Consumer Portal. 

QUICK LINKS More about our complaint process : consumerfinance.gov/complaint/ or call ( XXXX ) XXXX-XXXX For legal assistance visit the Legal Services Corporation website : lsc.gov Additional financial information and resources : consumerfinance.gov CFPB Footer COLLECTIONS XXXX  XXXX Opened XX/XX/XXXX - {$1100.00} Original creditor : XXXX XXXX  XXXX Overview You've paid off 0 % of your collection amount. 

Balance {$1100.00} Highest Balance {$1100.00} Opened XX/XX/XXXX ( 6 yrs, 2 mos ) Account status Open Type -- Responsibility Individual Remarks Consumer disputes this account information Original Creditor Name XXXX XXXX 71 see an error? 

Also my XXXX XXXX card info isnt being reported. 
Recommendations 1 Cards Loans My Overview My Recommendations1 Accounts Credit Cards Loans Auto Resources TaxFree premium filing Profile & Settings Logout XXXXEquifax Credit card use No data HIGH IMPACT No data It looks like there isn't enough information on your report to calculate how much of your total credit card limit you're using. 
Proof ; XXXX XXXX Platinum Mastercard ... XXXX {$880.00} {$880.00} 11 CURRENT BALANCE View Account {$2400.00} {$2400.00}. XXXX AVAILABLE CREDIT AlertIcon Your account details were last updated XX/XX/XXXX at XXXX XXXX. 

Recent Transactions View More XX/XX/XXXX {$44.00} XXXX XXXX XXXX XX/XX/XXXX {$8.00} XXXX XXXX XX/XX/XXXX {$18.00} XXXX XXXX XXXX XXXX  XX/XX/XXXX {$170.00} XXXX XXXX XXXX XX/XX/XXXX - {$2000.00} XXXX XXXX ONLINE PYMT AuthDate XXXX XXXX XXXX

Company response to consumer: Closed with explanation