Consumer complaint received 2018-04-09
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
This is part of the Wells Fargo 'accounts opened without owner 's permission ' saga that continues to this day. Wells Fargo employees were challenged to open as many accounts as they could and rewards were paid supposedly. I have read that management at WF told these lower ranking employees how to aggressively open these accounts and this went on for years. I tried to no avail back in 2006 ( I think ) to have something done about this young man who did this to me. I went into the XXXX, CA branch and he ran away when he saw me. I complained to several management staff and even received a call one evening from an extremely rude and arrogant man who told me basically to shut up because non of his employees would ever do something like I had described.I was one of those people and it occurred years ago in XXXX Ca. and I tried repeatedly and for months when it happened to have something done about the young man that had harassed me while I sat at his desk using his phone to get my lock out service to come to unlock my car. This bank employee would not stop telling me that I needed to get a {$2000.00} personal loan type credit card. I was appalled at how rude and aggressive he was. He continued to talk to me non stop. I looked him in the eye and said " Listen, the last thing in the world I need right now is another credit card. Please leave me alone! A few days later my son and I boarded a beautiful cruise ship. I decided to check my bank account and was horrified at what I saw. The man I had met in the XXXX, CA Wells Fargo had gone ahead, against my wishes, and ordered the personal loan type of credit card. This just about ruined my entire trip. Now I had to deal with this while on vacation. So I contacted the bank and told them I wanted a copy of the application that I had supposedly filled out. When I received the copy that had all the info typed in from a computer, where the signature should have been, it read " no signature required. '' He had accessed my personal information and used it to order this card. It cost me fees as fees are charged when you get cash advances and I did not but he ( the bank employee ) had already processed several and then transferred those cash advances to my checking. A few months ago I received a check for $ XXXX from XXXX XXXX , Senior Vice President, Customer Remediation Office , Wells Fargo , XXXX. XXXX XXXX, XXXX, OR XXXX.I was utterly appalled. How rude and how dishonest and it is identity theft! I wish I could do something about this. It is a slap in the face. It was a horrible experience and quite stressful. How dare they insult me by sending me a check for {$1.00} and then writing another letter weeks later wanting to know why I had not cashed my check!! I would like to know how many, of the thousands they defrauded, are happy with their so called settlement. It is unfair and so UNAMERICAN how Wells Fargo was allowed to just brush these types of actions under their carpet.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief