Consumer complaint received 2021-06-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
On XX/XX/XXXX I opened a small business account at Wachovia now known as Wells Fargo at XXXX XXXX in XXXX XXXX Florida. After opening the account I never received a statement I never was allowed to have access to my account I never was able to make a withdrawal or see the account balance or activity. Enormous amount of times I went into the same branch that I opened the account and in repeatedly was told that I never had an account at Wells Fargo. I was actually brought many times into the branch managers office because I was crying and begging them to help me that I did have an account there and that I did open account there. The account I opened XXXX XXXX XXXX Was for five rental properties. My name is XXXX XXXX XXXX Every time I went to the bank the outcome was the same I brought all sorts of identification to prove that I was XXXX XXXX XXXX they would escort me out telling me I did not have an account XX/XX/XXXX I filed for divorce. I had desperately wanted a divorce for over 10 years due to severe XXXX  and XXXX XXXX. My husband has 100 % control of all of our money. Thats why I attempted repeatedly to get into the one account that I had so that I could get funds to hire an attorney. My attorney could not understand how I was never able to get into my own account he sent me to the bank again I was told that Ive never had an account there I pleaded with the teller this time I had deeds copies of deeds of the properties contained in this account showing I am XXXX XXXX and then I am a XXXX XXXX XXXX. The teller quietly told me she believe me but she would lose her job if she tried to help me she said that the bank did something illegal with my husband because hes very wealthy I begged her to explain that I didnt understand what she was saying she said tell your attorneys. I did just that and hiring a new attorney he told me to go back to Wells Fargo and demand dont leave demand someone find out whats going on why I cant get into my own account. The new branch manager XXXXXXXX XXXX  XXXX did the same thing as everyone else telling me I did not have an account this time I told her I wasnt leaving that I swore to her that I had an account thats something illegal has been done when I showed her that my husband did a fraudulent irrevocable trust that he had forged my signature in other documents she sat down got on the phone with the corporate executive office of Wells Fargo. One and a half hours later XXXX admit Wells Fargo employee assisted my husband in changing my name on my account so that I would never have access on XX/XX/XXXX a legal name change request was done my name my legal name was put back on my account for the first time since XXXX I finally had access. My husband removed hundreds and hundreds of thousands of dollars but the worst Thang I desperately attempted to get in this account so that I could funds to hire an attorney. The severe XXXX and XXXX abuse that I have insured is beyond describable Wells Fargo has admitted their crime but they feel that just changing the name back after all these years of what they put me through is going to make it go away they simply want me to go away. It is beyond shocking that a bank would commit such a crime that employee of a bank would commit such a crime. Wells Fargo committed fraud and identity theft and need to be held accountable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation