Consumer complaint received 2020-02-14
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Wells Fargo complaint number XXXX XXXX XXXX Account number : XXXX On XX/XX/XXXX of 2019, I was the victim of a robbery, the person who stole my wallet with my debit card has been identified as XXXX XXXX, a homeless man of XXXX yeard old that possesses criminal records I did a police report, and police and also a private investigation was started & all that was shared with Wells Fargo. 
I gave well Fargo all the information need it, I demanded Wells Fargo to check the bank security camera where would easily show that I never been in this bank, the bank answered me that they did not have enough evidence that the transaction was unauthorized.The manager of the place where I used to live is a witness, he saw the person stealing from my home, my boyfriend is also witnessed, this person has many criminal records, there is a video in weel Fargo where will show this person on the bank, however for the bank conveniently all that is no enough evidence, so I wonder then what is enough evidence to Wells Fargo? 
Their decision was based only on assumption without any real proves of facts and they arrived to the conclusion that the transaction was made by me. They base their negligent decision in a poor investigation based in nothing factual, they told me because I live nearby the location from where the money was taken, and because my bank account was inflated the day before, and because there was no attempt of using other pins, the criminal was a friend of my roommate that spend some nigth at the house, my answer to all that : I was victim of robber by a person that my roommate used to trust that is not my fault, who he got my exact pin number I don't have idea, that is not my busyness, I did not give to him, I don't authorize him to go the bank, I did not plane to steal from myself. Your decision of this claim have deeply humiliated me, you made me feel like thief, am suffering great pain, I was the victim and you have the power to prove it, but you insist in not to release the security camera from your bank, you are ignoring facts and you pretend to blame me, the victim for something that you should protect me, .I will no rest until bringing justice to this matter. 
I demand you release the bank security cameras.that is the ultimate prove, and to give me back the XXXX dollars stoles from me, and to hear from the witness that I mentioned before, now all of them are ready to come forward in my defense and they are ready to testify in any place. 
I will not let this bank get away after to treat me like a second class citizen. 
This is the last chance for you to do the right thing, my witness and I we are willing to go to tv station and find for a lawyer. 

if you are so sure that you are right then why you don't give me a copy of the bank security camera, that will prove that you are wrong and that you must pay the money stolen. To me all this situation is unfair and deeply dishonest from your part. 
sincerly XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation