Consumer complaint received 2018-04-03
Company: Paypal Holdings, Inc
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Hello Paypal Legal And Fraud Departments, Please understand that I, XXXX XXXX ( SSN # : XXXX ), am a victim of online ID Theft since XX/XX/XXXX. I have neither created a Paypal Account with id XXXX nor have I added and used 3 of my XXXX XXXX XXXX Accounts with Account # listed below : # 1 Primary Checking Account with # : XXXX ; # 2 Debit Card Account with # : XXXX ; # 3 Debit Card Account with # : XXXX ; to ever transfer money to any Paypal Seller Account including XXXX. 

Someone has created a fake Paypal Account with my unused email ID ( for last 6 months ) XXXX and has setup my XXXX XXXX XXXX Checking And Debit Card Account Numbers in that Paypal Account. They have then fraudulently transferred money totaling {$15000.00} from XX/XX/XXXX till XX/XX/XXXX to an online Paypal Merchant Seller called XXXX with name XXXX XXXX in 18 transactions for either personal or business goods and services. They also appear to have accessed my other private information including Drivers License and previous address. Transactions stopped after I reported fraud and filed Claims with XXXX XXXX XXXX at end of XX/XX/XXXX. 


Address on Paypal Account with XXXX is not current and is my previous address as listed on my Lease Agreement and ID Theft person appears to not know my current address for last 3 months. 

I have NEVER known any Paypal Seller in my life so far including Merchant Seller XXXX/XXXX XXXX nor bought any goods or services using Paypal ever from anyone or ever setup my XXXX  XXXX XXXX Checking And Debit Card Accounts in there to transfer money for any purposes including personal and business purposes. 

I have also lost my Mother XXXX XXXX XXXX on XX/XX/XXXX to XXXX XXXX XXXX XXXX and have been off work continuously on XXXX Leave Of Absence since XX/XX/XXXX till now ( XX/XX/XXXX ). I have been away from work between XX/XX/XXXX and XX/XX/XXXX on XXXX from my work at a XXXX  XXXX company in XXXX XXXX. I have been in travel constantly to arrange funeral and other arrangements since XX/XX/XXXX. 

I have not been able to attend on my Bank statements as diligently as I used to due to the above personal loss since XX/XX/XXXX. I have been in XXXX XXXX XXXX since XX/XX/XXXX with XXXX XXXX XXXX, MFT Psychologist of XXXX XXXX, CA ( Mobile # : XXXX ) as my Counseling Psychologist. 

Please understand that my current work mobile phone # XXXX device is a XXXX XXXX phone and my work XXXX is a XXXX XXXX XXXX. I also possess a personal phone # XXXX that I share with my wife, XXXX XXXX XXXX. My previous work phone was also a XXXX XXXX with the same number XXXX but this device was not used between XX/XX/XXXX and XX/XX/XXXX as it was missing from my work place for a period of 5 months. My new current XXXX XXXX device has been in use since XX/XX/XXXX. My phone was reported MISSING at my work place for that duration. 

Please understand the above personal loss of my Mother and the ensuing XXXX XXXX I am in are the only reasons I could not bring up this ID Theft issue to Paypal Inc in a timely manner. 

I list the ID Theft Bank Transactions below : ( A ) This is the list of transactions that occurred fraudulently on my Primary Checking Account with # : XXXX : # 1 {$400.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 2 {$200.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 3 {$1500.00} on XX/XX/XXXX - XXXX XXXX : XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 4 {$1500.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 5 {$500.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 6 {$500.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 7 {$1000.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 8 {$600.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 9 {$600.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB # 10 {$100.00} on XX/XX/XXXX - XXXX XXXX : XXXX XXXX ID : XXXX INDN : XXXX XXXX CO ID : XXXX WEB TOTAL AMOUNT OF MONEY TRANSFERRED FRAUDULENTLY WITHOUT AUTHORIZATION FROM MY XXXX   XXXX XXXX PRIMARY CHECKING ACCOUNT WITH # XXXX IS {$6900.00}. 

( B ) This is the list of transactions that occurred fraudulently on my Debit Card Account with number : XXXX : # 1 {$2000.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX TOTAL AMOUNT OF MONEY TRANSFERRED FRAUDULENTLY WITHOUT AUTHORIZATION FROM MY XXXX XXXX XXXX DEBIT CARD ACCOUNT WITH # XXXX IS {$2000.00}. 

( C ) This is the list of transactions that occurred fraudulently on my Debit Card Account with number : XXXX : # 1 {$1000.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX # 2 {$700.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX # 3 {$100.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX # 4 {$510.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX # 5 {$3500.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX # 6 {$110.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX XXXX 7 {$1000.00} on XX/XX/XXXX - CHECKCARD XXXX PAYPAL XXXX XXXX CA XXXX TOTAL AMOUNT OF MONEY TRANSFERRED FRAUDULENTLY WITHOUT AUTHORIZATION FROM MY XXXX XXXX XXXX   DEBIT CARD ACCOUNT WITH XXXX XXXX IS {$6900.00}. 


XXXX  : -- -- -- -- -- -- -- I, XXXX XXXX, legally attest and declare that all information presented above is TRUE to my knowledge. 

I declare that I have not opened the Paypal account nor transacted with any merchant seller using the said account ID XXXX. I authorized none of the transactions that were initiated from the Paypal account since XX/XX/XXXX. 
I found about the nature of the Paypal Fraud in XX/XX/XXXX and actually got to file Claims only in XX/XX/XXXX with my bank XXXX   XXXX XXXX due to medical delays. 

I have only attempted to cancel the Paypal account ever since and recover the money back to my XXXX  XXXX XXXX Checking Account. The total amount of money that I have lost from the Paypal Fraud is  {$15000.00}. 

I also declare that all 3 of my XXXX XXXX XXXX Account numbers listed below have been used in the Paypal ID Theft Fraud scheme : Primary Checking Account with # : XXXX ; Debit Card Account with # : XXXX ; Debit Card Account with # : XXXX. 

Please refund the total amount of {$15000.00} back to my XXXX XXXX XXXX Checking Account with number XXXX *as soon as possible* and release any liability for all charges on that fake Paypal Account from me. 

Please as well pursue any investigation of the Paypal Merchant Seller XXXX/XXXX  XXXX for criminal charges pertaining to ID Theft. 


This is the list of attached documents with this post : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- # 1 FTC  Identity Theft Report with ID # XXXX. 
# 2 FTC Notice to Furnisher. 
# 3 This Signed Affidavit Letter Notarized with the State of CA. 
# 4 XXXX XXXX XXXX Complaint Report For Case # XXXX. 
# 5 Dispute Letter To Paypal Legal Dept. 
# 6 FBI Complaint Letter to Internet Crimes Complaint Center. 
# 7 Copy of Police Report filed with XXXX Police Department with Report # XXXX. 
Copy of Police Report filed with XXXX XXXX Police Department has Report # XXXX. This is not attached to this complaint since it is not scanned yet. 



Please respond as soon as possible to me at my official email id : XXXX or at my mobile # : ( XXXX ) XXXX after processing this document list to declare the Paypal Account with Account ID : XXXX as ID Theft Account and release me of all liability as soon as possible after a full refund. 

TRULY and THANK YOU, XXXX XXXX CA Drivers License # : XXXX XXXX Passport # : XXXX Official Email ID : XXXX XX/XX/XXXX XX/XX/XXXX

Company response to consumer: Closed with explanation