Consumer complaint received 2018-10-11
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/XXXX - My friend XXXX ( from XXXX ) received a check in Utah from company Team Unlimited as a prize for an international tour events, he endorsed me as I live in XXXX. 

XX/XX/XXXX - I did an on line deposit through mobile bank app. 

XX/XX/XXXX - In the morning the money was approved to my account. 
XX/XX/XXXX- Money was withdrawal from my account by Huntington Bank XX/XX/XXXX- My bank account was frozen ( card/internet/payments ) - I contacted the bank and I was informed the reason for frozen ( deposit that need to be investigated ) and the due date : XX/XX/XXXX - they also informed only the value of check was going to be frozen, all other functions was going to be unfrozen. 

XX/XX/XXXX - Received a mail from bank informing the deposit I did was unavailable for withdrawal and that would be available only on XX/XX/2018 - letter enclosed. 

XX/XX/XXXX - Payments I had scheduled on debit on my account or debit card was being approved and on next days rejected by bank - what created a lot of problems - I called the bank and also went to branch and was informed that all the account was put on hold and maximum I could do was withdrawal money I had in account before the deposit through my ID. 

- After that I had several problems, payments appeared to be done by Huntington, later I received message saying payment was not done even the payment from the company that I work for the put on hold for 3 day and just after complain at branch and through phone they released. 

- During a period I called to customer service and talked to people on branch trying to find a way to solve this issue, no one give me an answer said that I need to wait and that they don't have a date to conclude. Also informed that I was being investigated for fraud, I always informed I want to cooperate with this giving the contact of the person that wrote the check from Team Unlimited and if needed I could give the contact from the Bank even that both contacts are printed on check. 

- I also contacted the Controller from Team Unlimited XXXX XXXX, explained him the situation and he informed the check was cashed from his account and he or his bank never received a contact from Huntington Bank to confirm if check is real or not e-mail enclosed. 

XX/XX/XXXX I gave to XXXX XXXX / Relationship Banker from Huntington that I have being talked and who is supporting with withdrawals a letter from RJ endorsing the check again ( since he is back to XXXX ) and a copy of his passport to be included on the system. 

XX/XX/XXXX Team Unlimiteds controller sent an e-mail to XXXX XXXX endorsing the check again including the background of check and contact from Vice President from The XXXX bank ( name / telephone ) than the bank could verify. 

XX/XX/XXXXCalled again to the bank and they informed my account still on hold and check still unavailable without a date. 

It is really sad that a Bank does not care for your customer and even with all my efforts to help to solve it is worthless, the VP from XXXX XXXX Bank is willing to call Huntignton Bank in order to support me but no one from Bank give me a contact or name to solve this, just say to call service contact today they hang up the call when I was calling. 

I just want to solve this, if they send the money back for the Team Unlimited I am totally OK with that, since they will transfer the money for me.

Company response to consumer: Closed with explanation