Consumer complaint received 2019-06-23
Company: Paypal Holdings, Inc
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
XXXX case was closed. 
However PayPal has not released my XXXX XXXX credit card, or other debit card or Email address, XXXX from this account, or all personal information, including all personal data. 

They did transfer monies owed, but I can not use my XXXX address, or this XXXX XXXX card, or remove these, from the account. then close the XXXX account associated with Paypal. 

They were given letter last week to do this. Enclosed letter to XXXX, XXXX 6 days agoDetails XXXX XXXX XXXX, Operations Counsel PayPal , IncXXXX XXXX XXXX XXXX XXXX XXXX XXXX, Nebraska XXXX XXXX Phone : XXXX | Mobile : XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Cc XXXX XXXX Questions about your dispute? 

Call us at XXXX Sincerely, XXXX XXXX XXXX XXXX Claims Assistance Center We're making progress on your dispute Dispute Number : XXXX XXXX XXXX, PayPal is holding my XXXX XXXX credit card hostage still, along with my XXXX account, XXXX. 

These need released in order for PayPal to make proper payments that should of been taken out of my balance. 
You will see XX/XX/XXXX, this was taken out of my balance. {$150.00} however was not taken from my balance, and is being disputed by XXXX XXXX, as this should of came from my PayPal balance. This is shown to of been done below. 

I need these items fixed, so my XXXX XXXX address can be added as address to my XXXX account that has my balance. 
The XXXX  XXXX card is being held as ransome, and I can not delete this, or other cards associated with my XXXX account, along with my XXXX address, or even close this account to delete my credit card. 

I would expect a letter to me, XXXX XXXX, and the merchant with a apology, for making funds unavailable to them, when you see five days before XXXX was paid. Also to remove the XXXX account, transfer my email, and remove both cards attached to the account. 
Something PayPal should be responsible for, as hours of emails, phone calls, and a two hour call to XXXX, who said she was head honcho, and to make XXXX transactions as cash, not to go thru paypal, for their fees. I hope you can listen to that tape, as my time, aggravating, should be worth something. 

This is needed to close a dispute, that PayPal caused. 
Respectfully XXXX XXXX XX/XX/XX/XX/2019 PayPal Transfer Loading transaction details for PayPal Transfer - negative {$1100.00} XXXX - XXXX XXXX ( XXXX ) Payment XX/XX/2019XXXX - XXXX XXXX ( XXXX  ) Payment Loading transaction details for XXXX - XXXX XXXX ( XXXX ) Payment XXXX - XXXX XXXX ( XXXX XXXX XXXX Shipment - negative {$150.00} XXXX XXXX XXXX Payment XX/XX/2019XXXX XXXX Payment Loading transaction details for XXXX XXXX Payment Split this - negative {$42.00} Groceries paypal.com XX/XX/2019XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX RE : Consumer Financial Protection Bureau Complaint No : XXXX Dear Mr. XXXX, I am writing on behalf of PayPal in response to your complaint to the Consumer Financial Protection Bureau. 
Your complaint is regarding a limitation on a PayPal account owned by another individual, which prevented access to the funds in the PayPal balance. You are requesting that the funds be transferred to your PayPal account. 
Description of Relief On XX/XX/2019, PayPal transferred {$1100.00} from another PayPal account to your PayPal account balance. 
Response On XX/XX/2019, you created a PayPal account under the email address XXXX ( " Account '' ) at which time you agreed to PayPal 's user agreement ( " User Agreement '' ). 
Due to PayPal 's strict Privacy Policy, we are only able to address account information with the account owner. As a result, we can not divulge account details to you regarding an account that is not in your name. We apologize for any inconvenience caused in respect of this matter. We have provided a full response with all details directly to the account holder. 
On XX/XX/2019, PayPal transferred {$1100.00} from a PayPal account under the email address XXXX to your Account balance. Therefore, PayPal considers this matter resolved. 
Explanation of Closure PayPal considers this matter resolved as PayPal transferred {$1100.00} from a PayPal account under the email address XXXX to your Account balance.

Company response to consumer: Closed with explanation