Consumer complaint received 2019-01-19
Company: SYNCHRONY FINANCIAL
State: WV
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Having reviewed the latest credit reports ( XXXX, XXXX, XXXX  ), I  noticed that XXXX XXXX continues to report referenced account as past due. This totally inaccurate. XXXX XXXX action has causing my credit scores to drop, labeling me as not creditworthy. I have written dispute letters to XXXX XXXX requesting to remove account from Accounts that maybe considered negative. The only responses received was that you ( Synchrony Bank ) were in receipt of my disputes and when they have completed your review of account, they would send me a written response with actions taken on my account. These dispute letters were sent to Synchrony Bank where XXXX XXXX is a client and to XXXX XXXX. XXXX XXXX has failed to respond. XXXX XXXX is required to send at least ( 45 ) days advance written notice of interest rate increases, changes in higher fees or finance charges and other relevant changes ( payment increase ). I have the right to dispute any and all excess amounts and I must be notified of my right to reject or opt out of changes.In XX/XX/XXXX and XX/XX/XXXX, XXXX XXXX reported an increase to minimum payment due in the amount of {$60.00}. Minimum payments of {$50.00} remained consistent from XX/XX/XXXX to XX/XX/XXXX, where there were inconsistency in minimum payments. According to the Credit Card Act, Credit card users are protected from retroactive interest rate increases and or minimum increases. I had and continued to make payments on the average of {$50.00} to {$60.00}. To this day XXXX XXXX has continue to increase minimum payments and if these unforeseen increases were not paid, late fees would be assessed. I find XXXX XXXX actions deplorable and demand an explanation. 
From XX/XX/XXXX to XX/XX/XXXX, scheduled payments reported due went to $ XXXX.Since I have previously made payments between {$50.00} and {$60.00} and prior to billing, proceeded to make a payment of {$60.00}. Research revealed that XXXX XXXX did not dispute the difference. A review of XXXX, XXXX  and XXXX  credit reports shows that from XX/XX/XXXX through XX/XX/XXXX, XXXX XXXX reported no past dues. During these periods average minimum payments due and paid were {$50.00} to {$60.00}. In XX/XX/XXXX XXXX XXXX reported a minimum payment due of {$59.00}. I paid {$50.00}. A difference of {$9.00}. XXXX XXXX did not report any past due for XX/XX/XXXX. In XX/XX/XXXX XXXX XXXX reported a minimum payment due of {$59.00}. I paid {$60.00}. Plus {$1.00}. In XX/XX/XXXX XXXX XXXX reported minimum payment due of {$59.00}. I paid {$50.00}. XXXX XXXX proceed to report XX/XX/XXXX as being past due. A review of the payment detail reports shows that payment had been made on time. XX/XX/XXXX payment made was {$50.00}. Based on this information, and according to the major credit reporting agencies, late fees have been assessed for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, resulting in incorrect balance. XXXX shows balance of {$770.00}. XXXX  shows balance of XXXX. XXXX   shows a balance of {$780.00}. XXXX  credit changes reports balance increased from {$720.00} to {$780.00}. I totally disagree to balance increase. I have not used this card in over a year. There continues to be inconsistencies in reporting minimum payments due resulting in customer having to suffer the consequences. According to the latest credit changes, my score has dropped ( 14 ) points. XXXX XXXX continues to provide inaccurate information ( shocking increases to minimum payments due.XXXX XXXX  continues to understated/overstated the amounts I am to pay. XXXX XXXX would report increases to minimum payment with no justification On XX/XX/XXXX I received a credit change to credit report stating that between XX/XX/XXXX and XX/XX/XXXX, XXXX XXXX credit card balance increased by {$37.00} from {$780.00} to {$810.00}. Resulting in a decrease in credit scores. I find their actions outrageous.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation