Consumer complaint received 2021-09-14
Company: WELLS FARGO & COMPANY
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Wells Fargo continues to deny that I reported fraud in XXXX, XXXX  when my purse and ID was stolen from a church in XXXX XXXX at a pre XXXX dinner at the church. The ladies went downstairs while I took my dog outside to go to the bathroom. The Church was unlocked, which was located across the street from a questionalbe looking old brick housing building My ID, XXXX  XXXX XXXX, XXXX  Drivers License, XXXX  Birth certificate and Wells Fargo Credit card were obtained by the unknowns that stole my wallet. 
I reported this to their credit card fraud line. It was also report to Wells Fargo Bank in XXXX and also in XXXX, XXXX. 
While living in XXXX, XXXX I was receiving calls from a unknown workman 's Comp Physician 's / Attorney who knows who this individual is that was using my phone number for his/her contact regarding workman 's comp injuries. The call came in from XXXX, XXXX There were numerous calls violating HIPPA laws of these medical professionals/ Law firms. The XXXX Police told me to report the unwanted/ HIPPA calls to the XXXX Police XXXX which I did. Wells Fargo refuses to investigate this report and continues to cover-up this fraudualant activity and expects me to pay for these criminals. 
Calls for XXXX XXXX calls were coming in from a prison. I do not know who these unknowns, nor would I accept calls from prison. I called Wells Fargo and reported these chilling calls. 
Also, when I established an apt XXXX address in XXXX I reported fraud on my credit card and the XXXX Wells Fargo tried to cover it up. I also took the docs of fraud to the Wells Fargo bank and this bank stated. '' They faxed them to the executive offie. 
The fraud continued and other Wells Fargo Branches in XXXX have been shown these documents and try to help, but state it is up to the Executive Office. Denial continues with the Bank. 
The XXXX  XXXX is also aware of the fraud of an individual in XXXX XXXX XXXX using my identity and obtaing PUA benefits from XXXX. Wells Fargo refuses to investigate the XXXX Police legal documents. 
I will not pay for XXXX XXXX Calling Cards for inmates and I will not pay for an unknown individual 's dinner in XXXX XXXX especially when I do not take unknowns out for dinner. 
I can't afford it and plus I was not in XXXX XXXX. The XXXX  XXXX XXXX has documents that I was in XXXX  providing XXXX documents to obatain employment. 
I will provide those documents. XXXX has those documents. 
Wells Fargo denies the truth! Also, purging of my original documents exists in XXXX, XXXX XXXX. Told by 2 Wells Fargo Bank that this individual was fired. 
This needs to be investigated why my bank account docs were purged. 
No, they are still covering up fraud. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation