Consumer complaint received 2018-12-24
Company: JPMORGAN CHASE & CO.
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2018, I called to purchase concert tickets for a XXXX XXXX Concert in XXXX, NC as a wedding gift for my wife. I looked up the word XXXX and called the number. When the gentleman from XXXX XXXX XXXX answered, he answered XXXX  which was odd since I wanted XXXX but I thought that it was just the way he answered the phone. When I asked him was the XXXX he said yes. I believed that the tickets were going fast. He insisted that they were almost sold out and that I would have to get a ticket both of which were in a different row. The call ended with me being confused and upset about what had been done. I found out later that day the company was not legitimate, was not XXXX and was not honored by the box office for which the venue was being held. I also learned that this is a scalper who took my money, increased the price to almost insanity and then when the tickets were issued I only received one of the two tickets. I immediately called the company in XX/XX/2018 to establish a complaint and ask for my money back. This was to no avail. The company treated me like a subhuman being yelling and being nasty. I immediately on XX/XX/2018 and established with My Chase XXXX card that this was fraud. The card was cancelled immediately and the charge was placed with them since I could not work it out with the vendor. I had to get a new card, cancel and re-route all of my cards automatic charges to the new card. I heard nothing until XX/XX/2018 with a letter saying the charge was valid as I had received benefit from this vendor. Please mind you that the concert wasnt until XX/XX/2018. I immediately called and talked to Chase who said that they would look into it and appeal the decision. They asked for additional information which was an email to XXXX XXXX   XXXX where I had complained to them on XX/XX/2018. I sent it to the email that they provided while I was on the phone with XXXX the fraud unit employee in charge of this investigation. Mind you, the company was called by me and my wife with no response other than a XXXX number to called and push option XXXX to hear sorry you will be charged ... XXXX XXXX XXXX. The concert had not happened as it was XX/XX/2018. We did not go and opted to work on XX/XX/2018. I called and followed up many times with Chase particularly that they would do something after the charge appeared on my credit card on XX/XX/2018. This is no joke. How ironic. I called at least 10 times to find out if my appeal had been decided. I was told that on XX/XX/2018 that I would have a decision. On XX/XX/2018, I called only to talk to XXXX again. Who said that the representative misspoke. Huh? He stated that it would be as soon as possible but he did not have a date. On XX/XX/XXXX, I found out that I had XXXX XXXX. I send an email for them to please wrap this investigation up as I wanted to know what I needed to do prior to XXXX. My intention was and is that if the charge stood, I would file a small claim in North Carolina Small Claims Court. I also left a voice message as time had gone by with no response. On XX/XX/2018 on a recorded call, XXXX stated that they had not made a decision but that they would soon but just wanted me to know prior to me going in for a colon reaction that no decision had been made. The kick in the stomach came after my XXXX on XX/XX/2018. I received that kick from Chase again as a post dated letter of XX/XX/2018 was sent to my home and received on XX/XX/2018 saying that the charge stood. This was someone named XXXX XXXX. It was a terrible homecoming from the hospital. I have totally lost recovery days, have been set back by this event and continue to be upset about something that could have been prevented and was not. Chase has not helped. I have requested everyday since then ( I am on day 6 ) sending an email to the person who I originally sent the email to which was XXXX. I have requested the information that was used to make this determination and I have asked for the physical address of Chase so that I could send a certified return receipt requested court summons. I dont have the strength or the ability to pursue this but I can not go on with a shady company that even listed on the XXXX  has done the same thing to other consumers. So on principal alone, I pursue it. Please help me investigate and get the answers that I can not.

Company response to consumer: Closed with explanation