Consumer complaint received 2021-08-25
Company: JPMORGAN CHASE & CO.
State: OH
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/2021, I searched for XXXX  's XXXX tickets on XXXX XXXX XXXX and found the 4 tickets I wanted to purchase ; XXXX : XXXX. I texted the person with my contact information. I received a text from XXXX-XXXX-XXXX  stating ; Awesome if you free real fast I can explain how transfer and payment works. We talked and I told him I was out walking my dog and would call him back. Next text ; XXXX XXXX info XXXX XXXX XXXX-XXXX-XXXX. XXXX EST He again called me and stayed on the phone until the {$1000.00} was sent to XXXX-XXXX-XXXX  XXXX XXXX , then I asked about the tickets, which at that point I was hung up on. Called XXXX-XXXX-XXXX  with no answer, only a pre-recorded message XX/XX/2021 XXXX. I was to receive the tickets via XXXX. Called XXXX at XXXX-XXXX-XXXX  using a different phone number, she answered. I asked if it was XXXX and she replied yes and wanted to know why I was calling. I replied I'm calling about the money I sent you, she asked what money and I replied for the XXXX  's tickets. I was hung up on. 

I immediately contacted my bank JPMorgan and was told that she couldnt cancel the transaction because the button was grayed out and the fraud team would be able to help me get my money back but didnt open until XXXX EST which was in 15min. Called JPMorgan fraud team at XXXX on XX/XX/2021 and they said they could not do anything and didnt take any of my information about the incident. In frustration I called the fraud team 2 more times. The 2nd time same thing cant help you. 3rd time I got the lady to talk to me and she said sorry for what I was going thru. I asked her why they would use a service to send money that didnt protect me or my money? She said it is meant for family and friends. I again asked why they would use XXXX or why isnt there a 2 or 3 step process giving us warnings? Why would you offer XXXX when its not safe. After going on XXXX and seeing that scammer use XXXX because your bank nor XXXX will do anything to help. Later I learned of the Regulation E document which Reg. E provides that the disclosure be clear and readily understandable, in writing, in a form the consumer may keep. I have never seen this nor have received Reg. E in email or any other form. It is my belief JPMorgan is in violation of Reg. E because they failed to provide me with this documentation. Also they did nothing to send the receiving bank info on the scammer receiving my money in a scam? Never to this day has JPMorgan called and asked me for the number nor name in which my money was sent to so this person can continue to scam people and get money sent to their account. I feel JPMorgan has failed me in many ways and not sure I should stay with them because they dont seem to care about their customers. 

I as well contacted XXXX and was told there is nothing they can do other than report the incident. I submitted a scam payment form to XXXX. I also sent notice to XXXX with the post ids associated with this scam. I flagged the following XXXX post ids XXXX and XXXX as both are associated with XXXX tickets XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation