Consumer complaint received 2021-11-23
Company: ALLY FINANCIAL INC.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
XXXX XXXX credit sale agreement occurred at XXXX  XXXX for a XXXX XXXX XXXX. 

XXXX XXXX XXXX Ally bank via telephone call that I was XXXX XXXX and was being relocated had to do voluntary repossession I gave location on where to pick up vehicle and point of contact on how to get the keys. I also gave them updated address mailing address in which they said they would put into the system. 

XXXX XXXX I called again to Ally financial to reiterate what I said in XX/XX/XXXX and they promised to fix it and update information. Because my point of contact notified me that the vehicle has still not been picked up by the creditor. 

XXXX XXXX still did not fix my updated information and did not pick the vehicle up. Which has now been XXXX months since original contact. ( 120 days ) XXXX XXXX I was called by Ally and was told that a judgment was going to be placed in my name if I didnt turn the vehicle over or make a payment. I told them back in XXXX that I tried turning the vehicle over. But Ally never picked the vehicle up. 

XXXX XXXX Vehicle was finally repossessed I was not notified via mail nor was I given the proper paperwork to retrieve my personal items which I only had a few. The judgment that was pending was dropped since they recovered the vehicle. I didnt find out until my point of contact who I gave my keys to back in XX/XX/XXXX called me to tell me he was contacted to meet them at a dealership in XXXX to drop the vehicle off and hand the keys over. 

XXXX XXXX No court order was provided since I was XXXX XXXX until XX/XX/XXXX they were still required to comply with the XXXX XXXX XXXX XXXX  which they violated. Since the loan was done while I was on XXXX XXXX they were still required to uphold that law during the term of the loan. I then had to call Ally to find out if I owed a balance or not since no paperwork was ever sent to me then I tried giving them my updated mailing address for another time. 

XXXX XXXX Ally reported to all three credit bureaus different status dates and marked it as a charge off with a balance and failed to disclose to credit bureaus ( XXXX, XXXX XXXX XXXX XXXX that they sold the account to a third party collection company without my permission. They did not list the name of the new creditor who bought the account and reported late history that was inaccurate. As well as listing it on my report as a installment or auto loan which is a incorrect name for the account. It should have been labeled credit sale agreement since it was done in a dealership. 

XXXX XXXX I contacted Ally to request all notices be sent to me since I never received one I explained that they have not updated my current mailing address after multiple times calling in. Since I failed to receive notice and everything else above from reporting inaccurate information to the credit bureaus is a violation of my rights and the FCRA. I am filing a complaint against the creditor to remove and delete this false information off my report or I will pursue legal action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation