Consumer complaint received 2021-09-03
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
On XX/XX/XXXX I visited a chase branch to inform them about a wire transfer that I requested to be reversed. I let the banker know that someone had reached out to me from Chase Bank about potential fraud on my bank account. They verified information that Chase Bank would normally do and only have access to so I was sure that they were from the bank. When they told me about the potential fraud activities they advised me to wire my funds to a international account to keep them safe and that Chase would delete the compromised account creat me a new account and my money would be in that account. I did so beacuse I needed my money safe due to the fact that I was on XXXX XXXX XXXX XXXX XXXX XXXX XXXX and that was all the funds I had until I was able to find better emplyment. The person called back a few days later and said there was a problem and the funds werent recieved into the international account and that I needed to request a reversal of the wire.After being frustrated with them and in need of my money I did so. I kept reachig out to the wire department and the only response I was really getting was that the request had been recieved and made. Once this person kept calling me and asking about the reversal thats when I asked for employee ID decided to visit a branch to see what was going on because I have bills due on the XXXX of the month. After I explained to the banker in detail what this person had told me to do and what was done he told me that that I had been a victim of fraud. I asked the banker how was this person able to see my bank account and read to me my transactions know my home address, email, account number and other personal info but he didnt know. He told me that I need to make a claim with the fraud department and gave me this number to call XXXX. Once I left the branch I immediately called the number to make my claim. Once I was able to speak with someone and explained to him what all had happened they said that forms would be mailed to me that I needed to fill out and mail back, I was told that the forms would take 2-3 business days to arrive that was on the XXXX of XXXX its the XXXX of XXXX and I havent recieved anything not even an update on my case. I sent a message to through the secure messaging cent inquiring about the forms and they replied that my case had been closed! So I called the same number again this time a lady picked up. I asked her about the forms and my case and she said that they had been sent out on the XXXX and it would take 10 business days! when i aske why so long and why werent they sent out the original day o made the claim she said something about needing a pproval but really didnt give a good description of what she was talking about. At this point I am so confused and frustrated about whats going on I feel like I've been swindled out of all the money I had and no one is wanting to help me. How was my account able to be compromised like this, and no one know and/or do anything about it. How have my funds been safe all these years I've been a customer and suddenly gone and no one knows or wants to help fix it. I'm attatching below screenshots of the number the chase employee was calling from and the messages from them as well. According to the banker this was not a chase employee, maybe you can let me know if this is true or not.

Company response to consumer: Closed with explanation