Consumer complaint received 2018-10-11
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
Hello On XX/XX/XXXX I made a current payment on my mortgage in the amount of XXXX.. I was approved for a short sale program and received two letters dated  XX/XX/XXXX and XX/XX/XXXX in which I have enclosed. These letters state while I am selling my property short sale it is not necessary or required to make payments. The short sale is ongoing and my home is to be sold as is. Hurricane Irma arrives in Florida on XX/XX/XXXX and my mobile home sustained damages of $ XXXX..I contacted my insurance company and made a claim. An insurance check was cut for allegedly {$7200.00} and sent to my mortgage company instead of me. I contacted the insurance company XXXX XXXX XXXX XXXX on several occasions inquiring on the whereabouts of the check. Per the insurance company the mortgage company demanded that the insurance check be sent to my mortgage company servicer Select Portfolio Servicing ( known as SPS ). I don't know why this occurred. The insurance check should have been sent to me the borrower since I am being charged monthly for this insurance. I have enclosed documentation whereas the insurance is included in my mortgage payments. I contacted SPS and they claim the check was mailed to me. I never received a check. Then I got these three letters attached dated XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX disclosing as a condition of cashing the insurance claim check I agreed to complete the repairs and to request an inspection. I never received an insurance check. The check went to SPS as per the insurance company disclosed. Consequently I have lived in this mobile home in deplorable conditions over one year and the repairs still have not been made. The buyers who I sold the home to " as is " still signed a contact to purchase the mobile home and 5 acres even after the hurricane and with all the damages. To this day I never received the insurance check due to the mortgage company has not sent it to me nor the insurance company. I am being charged for these insurance premiums monthly. On XX/XX/XXXX I received a letter from my mortgage company SPS disclosing that they approved my short sale ; please see attached letter. I was elated that the short sale was approved and so was my buyers. We were all excited and I began moving. The buyers began preparing to move into the mobile home. However on XX/XX/XXXX I received another letter from SPS disclosing the approval letter was sent incorrectly because now the short sale offer was denied by the investor. I am confused an angry with this entire situation. I was current on my loan payments but was told by the mortgage company since I agreed to the short sale not to make any more payments. My credit is awful now and I eventually had to sign a deed in lieu in order to save myself. I never received the insurance check in over a year ; allegedly the check went to my mortgage company when I was the one being charged for the insurance. The short sale was approved as documentation shows yet rescinded since the offer was denied by the investor.I feel betrayed by my mortgage company in so many ways. I even tried to obtain a modification with SPS however the terms and length of the mortgage was outrageous. Please any assistance will be greatly appreciated. THANKS

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation