Consumer complaint received 2018-02-16
Company: Navient Solutions, LLC.
State: PA
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
Since XX/XX/XXXX, I have called Navient to work out a payment plan for a loan I have been paying since XX/XX/XXXX. 

In fall of XX/XX/XXXX, I called to let them know ahead of time I was going to be missing the next payment and asked if there were any options available. They said they could not offer to help me until I already missed the payment. After I missed the payment I called because I still needed another month as I was really behind. Long story short, they offered me a repayment plan at a higher rate to compensate for the interest that accumulated. It was more costly than I could afford, however, in good faith I set up 12 consecutive payments over the phone. 

( ( XX/XX/XXXX ) ) Again, the payments were really taking a toll now that they were higher on what I could pay. I called again about missing a payment. They offered to do an income based analysis. Due to the fact my account has a co-signer ( my father who is cosigner for my siblings who are also defaulting on their loans ) they would not consider my income. 

I could no longer pay. Eventually after a month I picked up one of the phone calls for Navient. Now, they were able to do an income based payment. My payment dropped {$5.00}! I denied that offer, as I was unable to afford it. I was told over the phone if I could make a {$100.00} payment today and schedule 3 consecutive payments, my loans would get out of default. I agreed and payed the {$100.00} but again, my monthly payment increased once more because of falling behind. 

These payments were up around {$300.00}. I paid those three months. I stopped paying my car insurance, kids school tuition, and my bank account was severly overdrawn because I could not afford {$300.00} and buy food, car insurance, or utitlities. I have now lost two bank accounts to negative balances since I set this payment up about 4 or 5 months ago. 

( ( XX/XX/XXXX ) ) I received another call and was told since it shows on the records I've been trying to make payments they can offer a lowered payment plan to me. 1 % interest for 6 months and a payment as low as {$87.00} for 6 months at which point I could renew. I set up my first payment and then received a notification I was not approved. 

I make {$12.00} an hour XXXX hours a week. Rent for me and my XXXX kids is no less than {$900.00} a month. I cant afford that so I moved in to another house with someone and I pay water sewer and electric a month {$400.00} a month. After going through my expense with the rep. at Navient, I was told my left over month for the month was {$75.00}. So the {$87.00} they were allowing me to originally pay was more than what I had but I could come up with that. 


At this point, I am receiving 6 to 7 phone calls a day and on an automated service. I have NEVER agreed to them calling my number by automatic dialer and they can send mail. I understand they can manually dial my number. 

I have paid my loan for 8 years. I am someone who has every intention of paying back every dime. I have paid thousands of dollars towards this loan. There is no program that is going to help me catch up and when they tell me there is, I am denied at a later date. 

These calls need to stop! 39 calls in the last 5 days is unacceptable on any level.

Company response to consumer: Closed with explanation