Consumer complaint received 2018-08-21
Company: ProCollect, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
Subject : Assistance to deal with landlord / XXXX XXXX agency 's harassment, coercion and threats. 

Dear XXXX XXXX XXXX XXXX : We are in urgent need for assistance from your agency to deal with a series of harassment calls and fraudulent, derogatory credit reports that I and my daughter have been facing from the debt collections company, ProCollect Inc, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX ( XXXX ) XXXX. 

We need your help to resolve this issue since our position is very clear on this subject and we have communicated the same, repeatedly to XXXX   XXXX XXXX as well as the debt collector agency listed above. The frequency of harassment calls have increased ever since we filed disputes with the credit bureaus and obviously since they are a hired agency, they have no interest in learning about the facts of the case. 

The facts are as follows : a ) TENANT IN COLLEGE STUDENT HOUSING : My daughter was a college student at XXXX XXXX XXXX XXXX University and rented an apartment with another student at XXXX XXXX, Texas at XXXX XXXX XXXX. I co-signed the lease ( XX/XX/XXXX - XX/XX/XXXX ) as a 3rd party guarantor. 

b ) The rent was diligently paid on-time by my daughter and the apartment was well kept and fine till XX/XX/XXXX. Even XXXX  XXXX XXXX will testify to that fact. 

c ) My daughter 's roommate ( another tenant ) had allowed her brother to illegally stay in the all girl 's apartment from XX/XX/XXXX. He was not a legal renter at apartment and pretty much lived in the apartment which was leased out to the 2 girls only. It was very uncomfortable for my daughter and she repeatedly complained to the roommate and XXXX XXXX XXXX management from XX/XX/XXXX. 

d ) NO ACTION TAKEN DESPITE REPEATED COMPLAINTS : XXXX XXXX XXXX local site management did nothing, except saying " we will look into this ''. The relationship between my daughter and her roommate deteriorated considerably as a result of the repeated complaints. The XXXX XXXX management were repeatedly asked to do something - they did nothing. 

e ) ROBBERY & BREAK-IN : On XX/XX/XXXX, my daughter 's bedroom in the apartment was broken into, her laptop, purse and several items were stolen and a male sweatshirt was left on her bed as a warning. A police report was filed, Case # XXXX, XXXX XXXX, Texas and based on police recommendation that there could be a threat to my daughter from bodily harm, my daughter 's mother and I asked her to immediately vacate the apartment promptly. 

f ) POLICE RECOMMENDATION : XXXX XXXX XXXX Police Department assigned detective, Detective XXXX, ( I can provide his contact number if needed ) to the case as well. My daughter immediately vacated the apartments, handed the keys to the local XXXX management, informed them of the police report and the break-in. 

g ) ACTIONS TAKEN BY THE COMPANY : The landlord 's behavior was simply shocking - they were more concerned about rent money and lease, irrespective of what happened and their own negligence in evicting the illegal renter from the premises. Even though, the apartment was vacated on XX/XX/XXXX, she paid rent for the full month of XX/XX/XXXX and had to find a place to rent in the midst of the semester. 

h ) XXXX XXXX XXXX management kept harassing my daughter with phone calls and emails about breaking her lease violations and insisted that she had to pay for the remaining 2 months rent ( $ XXXX/- total ), even though as landlords they failed to provide a safe, secure environment and despite knowing that it was because of their own inaction this situation had escalated between 2 roommates and an illegal male renter was comfortably occupying the place. 

i ) XXXX  XXXX XXXX management started harassing me for the lease violation and threatened to damage my credit as a guarantor. I warned them to keep away from my daughter as she was in the midst of her term exams. The emails and phone calls continued. I asked them to challenge us in a legal court, which they have refused. 

j ) They hired a debt collections agency to harass us. We filed a detailed response to the debt collection agency, ProCollect about the situation but they could not be bothered about the police report, break-in and robbery. In XX/XX/XXXX, the debt collections agency filed a fraudulent derogatory report on our credit score with all major credit reporting agencies. The problem with these debt collection agencies is that they don't get paid if they are not successful in coercing consumers in paying, even though the debt may be fraudulent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation