Consumer complaint received 2017-11-25
Company: WELLS FARGO & COMPANY
State: NE
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I was in school/ deferment from XX/XX/XXXX-XX/XX/XXXX and Wells Fargo falsely reported I was not making payments. In XX/XX/XXXX Wells Fargo sent a letter that stated this and that they sent information to four different credit reporting agencies. I called the number provided to the Wells Fargo Credit Dispute Resolution Unit which really only went to the Education Loan department. 

It seemed to me that they resolved the reporting issues but I am still financially damaged since it was corrected recently I have loans associated to my house/ Wells Fargo , School Loan/ Wells Fargo , Credit Card/XXXX XXXX and car loan/ XXXX XXXX XXXX XXXX. All of which I have been paying too much for since they reported derogatory information for almost seven years. 

I attempted to get my school loan which is variable adjusted down as well as my house loan but Wells Fargo declined my effort to mitigate the ongoing extra costs to my loans. XXXX XXXX XXXX XXXX said I would need to re-apply for a car loan, but rates have gone up so much I had a better rate already even though my credit score must have improved some. They did verify that one of the reasons I was turned down for a loan recent air conditioner loan was that derogatory reporting. It was over 100F and we had no ability for 4 weeks to get an AC unit for the house. 

During the period of time I was primarily unemployed from XXXX XXXX XXXX I was turned down for jobs and had to cash in everything we owed to survive, land, cars jewelry etc. In my profession you can not have companies bill under your license if you are delinquent in school loans payments. The XXXX would require repayment for any payments submitted under my license. I believe that Wells Fargo is responsible for many tens of thousands of dollars in my period of under employment associated to turn downs and sold property not to mention continuing loss from extra fees. 

I tried to get a credit report from XXXX to see what was reported and corrected about three weeks ago and have yet to see a credit report. XXXX XXXX XXXX XXXX suggested I go to XXXX XXXX. I do n't know why I should have to do that when I called to the numbers provided by Wells Fargo to the four credit companies. Not sure why I have not received a report from XXXX. On the call to them they wanted me to pay for getting my credit score. I feel slighted by that since Wells Fargo created this mess. 

I asked for numbers to the Dispute Resolution Unit and the local bank in XXXX, Nebraska could n't find it. It tells me there is no ability to get accountability and mitigation for the damage they have done to me financially and it is a disingenuous offer for resolution. 

I have also tried to refinance my student loan I have with Wells Fargo with XXXX and was flatly turned down. I believe because of their false reporting. Since we have many medical bills it is difficult to afford legal representation. I thought I would try this Agency for help resolving my ignored mitigation efforts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation