Consumer complaint received 2019-07-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX I made my tenth fraud and suspicious activity report in person at XXXX XXXX XXXX in XXXX  XXXX va to XXXX XXXX. XXXX XXXX XXXX letter of XXXX confirms that but ms XXXX states in was just for statements. Bank of America needs review the escalation report on file of XX/XX/XXXX It states high level With consumer deposit accounts atm checking Sub level Statements and items And then the start date states XX/XX/XXXX ( exactly the date that XXXX was opened and the end date is XXXX XXXX XXXX ( the exact date that boa let XXXX XXXX close all of our. Joint accounts as per XXXX without my written permission ) Then the escalation report states XXXX XXXX XXXX XXXX XXXX va to be delivered to THAT WAS WHY I NEVER RECEIVED MY PAID FOR COPIES spouse put Mr XXXX XXXX address for my XXXX $ paid for statements for my divorce asset hearing for court. On that very date XXXX XXXX XXXX. And it also states XXXX accounts to be sent NOT TO ME BUT XXXX XXXX ADDRESS XXXX XXXX XXXX XXXX VA!!! Why!! 
the my profile on the escalation report states my address of XXXX XXXX XXXX XXXX XXXX nc updated XXXX as per XXXX my address was updated to my XXXX XXXX in XX/XX/XXXX. Also their are 2 phone numbers on my profile WHICH ARE NOT MINE. mine is XXXX My fax # XXXX paid to XXXX for fax service due to situations like this. Boa won't correspond via my email due to my XXXX they say they try and contacted me AT WHAT PHONE # BOTH PHONE # S ARE WRING AS PER XXXX ESCALATION REPORT. 
it also states that I got an ATM CARD. # XXXX in XXXX in Florida I want the original card issuance details on this XXXX card due to approx everything that boa has given me has fraudulently been altered from unknown sources. 
Also their is No Date ENTERED AS FOLLOW UP on my high level situation THAT IS WHY XXXX XXXX this situation is still occurring. 
XXXX state Va XXXX my profile is incorrect. 
Ebanking phone # incorrect Customer contact phone incorrect XXXX  mailing address does not even appear on my profile. 
SO HOW HAS BOA CONTACTED ME OF ANY ALERTS ON MY ACCOUNTS SINCE XXXX they could not because all of my info that I keep updating is altered. 
After this escalation report was done. And I paid {$160.00} for very important monetarily seeking marital assets documents are gone forever. On that same day A week later I went back into boa XXXX XXXX XXXX due to my card was declined I FOUND OUT THAT XXXX the branch XXXX had reviewed my escalation report and her findings were to charge me {$420.00} additionally for the statements that I have never received AND IT OVERDREW MY ACCOUNT!!!!!!!!! LOOK IT UP IT IS on my bank boa info. 
So for a person XXXX that I initially reported fraud AND suspicious activity XXXX to see I had an escalation to review and to fix it by not notifying me that she was going to charge my XXXX XXXX $ and overdrew my account. Not a I'm sorry or a boo from her on what she did. 
There are XXXX XXXX dollars of non AUTHORIZED transactions and more on my XXXX whose card used my account as a CHECKCARD PURCHASE from XXXX thru XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief