Consumer complaint received 2018-02-07
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I have spent over a year and over 1000 man hours to correct 3 Wells Fargo Banks Huge Problems ( to no avail ) they created for me with my Banking Accounts and Opening up 2 Charge Cards without my knowledge or consent, promising a direct transfer of funds when I was without a home due to Hurricane Irma and Wells Fargo denied involvement from the beginning as well as stealing my Federal XXXX   Money, that XXXX sent to me by direct deposit to one of these overdrawn accounts created by Wells Fargo Bank only. I sent over 87 internal emails using the www.wellsfargo.com application for customers to NO AVAIL for help in correcting these errors and each one was sent back to me with generic responses or a response that Someone at the Office of the President will be in contact with you shortly from these offices of the President of Wells Fargo Bank. I went back into www.wellsfargo.com site to print multiple internal emails I sent concerning this problem and how conveniently they have all been erased ( another attempt of a coverup ). Each time someone from the Office of The XXXX called they blew me off saying they see nothing at all was done showing Wells Fargo Bank had done anything illegal or wrong ( I have over 128 actual phone call recordings into Wells Fargo concerning these problems ), so I can provide all of them plus transcripts, if nessacery to prove my case. I had to write checks totaling the amount I was promised by XXXX XXXX of {$5000.00} in which most were returned without payment. This is the only way I got Wells Fargo to pay attention to all of my emails and phone calls based on a promise of payment is that my accounts went into a negative balance. Without writing these checks under the promise my settlement of {$5000.00} would be directly transferred into my accounts because I was living in a Hotel as Hurricane Irma had  destroyed my home and when no transfer occurred it placed my accounts in a negative balance NO ONE AT WELLS FARGO PAID ANY OF MY EMAILS ANY ATTENTION. XXXX XXXX ( he represented himself as my friend since no one at Wells Fargo Bank to this point had paid me any attention to my multiple emails and calls and that he was the Best Legal Arm for Wells Fargo Bank for me to deal with ) but even he refused to continue talks and provided my first mediation with a useless transcript of the 128 calls I made into Wells Fargo and hid the 3 original calls, with the sole intent to discredit and hide the real problems that actually occurred. Now because of these returned checks, I have legal fees, returns Check Fees from both Wells Fargo and the Vendor I wrote them to, as well as negative balances in all of my accounts. Now I have to spend even more time correcting these checks because of Wells Fargo with numerous Credit Agencies and Check Guarantee Companies ( also a lot of money ). I settled my previous claim in mediation Tracking Number : XXXX Wells Fargo Case Number : XXXX for the amount of {$5000.00} just for the amount of time I spent getting the 2 Credit Cards opened by someone at Wells Fargo off my Credit Information, that was all that was mentioned with this mediation case. But I opened a new totally different case Tracking Number : XXXX Wells Fargo Case Number : XXXX is much more detailed and costly because of what I had to endure to get anyone at Wells Fargo to even acknowledge Wells Fargo Banks wrong doings in both a credit card scam and forcing me to open up an additional checking account plus stealing my much needed Federal XXXX Money. In this case I am seeking {$100000.00} plus adjust all of my accounts with Wells Fargo Bank to at least a {$100.00} Balance in every account ( 3 Accounts 1st Account # XXXX - {$140.00}, 2nd Account # XXXX - {$420.00}, 3rd Account # XXXX - {$3.00} ), as well as {$500.00} XXXX  Money, that was a direct deposit I received from our government after I lost my home in Hurricane Irma that Wells Fargo Bank took and applied it to my negative balance, plus any fees reimbursed back to me that Wells Fargo Bank charged me for writing these checks. I have been lied to on 45 occasions, all recorded, and the emails I sent outside the internal website of www.wellsfargo.com number 128 emails originated from my personal email address to someone at Wells Fargo Bank in conjunction with these fraudulent acts committed by Wells Fargo Bank. All of which were never once taken seriously or responded back to me from Wells Fargo Bank trying to correct these problems. Instead I have a series of coverups from a Bank that is so grievous, that it is criminal in nature. As I did with my other case ( Tracking Number XXXX I can provide all the Telephone Transcripts of every call I made into Wells Fargo, I can also provide as proof of my case, every email sent to Wells Fargo and Wells Fargos response. I also can provide all checks outstanding that were returned and fees associated with them as well. I am not a writer of Bad Checks period! And Wells Fargos promise of a payment of {$5000.00} to be put into my account via transfer not by Check per XXXX XXXX but by transfer. XXXX XXXX had no intention of making right any wrong doing nor paying me any money whatsoever as he said he could do. If we settle this case I will not seek restitution in a Civil Litigation Trial, in which I have more than enough proof to ask for an extreme amount of money much more than the {$100000.00}. I would of course have to wait and the attorneys would get a portion of this settlement, but they would ask just on my case alone based on all of my evidence to prove my case, {>= $1,000,000} in damages outside the restitution of {$100000.00}. I have waited for over a year for Wells Fargo to admit fault and pay restitution. I have attached a copy of 1 email, 2 letters from XXXX XXXX showing they saw both of these as separate issues, 1 Telephone Conversation Transcription, and 2 Outstanding Returned Checks. I can provide so much more. The mediation company XXXX XXXX that Wells Fargo uses sent me a response to my second mediation that stated this 1st mediation case settlement is all I will get for all the problems ( not just for the time I spent correcting all my credit bureaus for the 2 erroneously and criminally opened credit cards which they stated plainly in the mediation of the first case that the {$5000.00} settlement was solely for ) once again another lie, but this time by a Mediation Company that squarely and solely looks after Wells Fargo Bank only.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation