Consumer complaint received 2019-08-09
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
XXXX XXXX System System : Connecting ... 
XXXX XXXX  System System : Connected to XXXX XXXX XXXX   System System : Your reference number for this chat session is XXXX XXXX XXXX   Customer XXXX XXXX : Initial Question/Comment : advertising inside chase bank webpage we have try to up out and are never able to. 
XXXX XXXX  System System : Thank you for contacting the Federal Trade Commission 's Complaint Assistant Technical Support Desk. 
XXXX XXXX System System : Your chat conversation may be monitored for quality assurance purposes. 
XXXX XXXX System System : Please be aware that if you navigate to a different browser window, your chat window may be minimized. You can maximize the chat window again by locating it in your task bar. 
XXXX XXXX System System : XXXX XXXX has joined this session! 
XXXX XXXX null System : Connected with XXXX XXXX XXXX XXXX Agent XXXX XXXX : Good Evening XXXX XXXX! I'm sorry to hear that. What do you mean you try to opt out? 
XXXX XXXX Customer XXXX XXXX : we have try to remove the advertising options that chase bank gave me and they tell me to go to the bottom of the page and chose to up out from the advertising XXXX XXXX Customer XXXX XXXX : now we always do as they tell us but the didital advertising allience page tells me this is not able? 
XXXXXXXX XXXX Agent XXXX XXXX : I see. Are you trying to do this online or where? Have you informed Chase that you are unable to opt out? 
XXXX XXXX Customer XXXX XXXX : i have try for over 6 months i contacted the bank and still get all this spam even phone calls from this advertisers in the middle of the night XXXX XXXX Customer XXXX XXXX : i have told the bank and they told me there is nothing they can do! 
XXXX XXXX Customer XXXX XXXX : they added all this what is call chase offers inside they webpage XXXX XXXX  Customer XXXX XXXX : there should be and option to also chose to remove offers but they do not added. 
XXXX XXXX Customer XXXX XXXX : we look into moving to XXXX XXXX XXXXXXXX and they also have that adverting in their webpage. 
XXXX XXXX Agent XXXX XXXX : I understand. If you are receiving Unknown or telemarketing phone calls I can help guide you on how to file a complaint. However anything else related to chase bank or there advertisement we could not assist you with that XXXX XXXX Customer XXXX XXXX : why so i want offers i can not afford, need or want? 
XXXX XXXX  Customer XXXX XXXX : some people say is from chase advertising XXXX XXXX Customer XXXX XXXX : you should be able to talk to the banks and force them to add a remove options. 
XXXX XXXX Customer XXXX XXXX : i do not understand why we are getting so much spam from the bank. 
XXXX XXXX Agent XXXX XXXX : I understand. Unfortunately the FTC does not directly regulate banking practices. You can contact Consumer Financial Protection Bureau. They handle these types of complaints and topics. They may be able to better help with this issue directly. You can file your complaint with the CFPB at www.consumerfinance.gov or you can call their toll free hotline at XXXX. 
XXXX XXXX Agent XXXX C : They regulate banking practices, they can also help file a complaint against the bank if you wish to do so. 
XXXX XXXX Customer XXXX XXXX : thank you.

Company response to consumer: Closed with explanation