Consumer complaint received 2018-03-22
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I am a borrower of the Huntington National Bank and live in the State of Ohio. This is my second mortgage with Huntington, and I understand that as part of having a mortgage with Huntington I am required to pay interest. In the past, I was able to log onto Huntingtons website and see the accumulated interest on my mortgage since my last payment. On the first day after each payment, I was able to see what the first day of accumulated interest is, then I was able to multiply that amount by the number of days in the monthly cycle. If there are any discrepancies, which has arisen in the past, I will contact Huntington and have it resolved. 
Recently, Huntington has hidden this information from its customers. I have made several calls to Huntington as well as sent several emails. In return, I have received the run around and no explanation for why this information is now hidden. In one of the emails I received, I was told the accumulated interest information is available on their site under the mortgage section. I checked the website, and the information is not there. I emailed back saying I did not see the information I was looking for and was told they can email it to me. I explained that emailing me a payoff schedule does not solve the issue. I need to know what the accumulated interest on my Mortgage is. I do not need a payoff schedule for a particular date. 
During one of the conversations, I was told that when I receive my mortgage statement in the mail, the accrued interest information will be on it. I received a statement in the mail on XX/XX/XXXX with a statement date of XX/XX/XXXX, but there was no accumulated interest information on it. In fact, what the statement told me was the payment was due in XX/XX/XXXX. Huntington must be able to provide to its customers how much interest has accumulated since the last payment. There was nothing different from what is shown online. What the statement told me was the amount of the monthly payment which I already know. What I need to know is the break down between the interest and principal of that payment. Then I will be able to determine that my payment will be applied accurately. 
I asked a question on the Huntington XXXX page on XX/XX/XXXX. I received a comment on my post saying if I send my issue to an email address provided someone will get back to me. I immediately sent an email to the provided email address, and I am yet to receive a response. At first, I thought it might be an oversight, but I am beginning to think this is a attempt to hide this interest information from the customer. If the interest information is not in front of them, they wont know how much they really owe while this interest is accumulating. 
I can provide as much detail as is required to demonstrate that Huntington is hiding valuable information about their mortgages from their customers. The bottom-line is that information is available, it was always provided to customers, and now it is being hidden. The solution I am seeking to this issue is for the accumulated interest information be available to customers ( Me in particular ). This allows me to know how much interest is being accumulated on my mortgage and for me to monitor that it is being calculated and applied correctly.

Company response to consumer: Closed with explanation