Consumer complaint received 2018-11-18
Company: DISCOVER BANK
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/XXXX I got my first direct deposit with discover checking account and I used my debit card at my local gas station.the transaction went smooth I thought because it gave me my XXXX $ without Incident. About a half an hour later I filled my gas tank up at a different gas station.Then try to use it at a restaurant it was declined 2 times didn't think nothing of it.Went to dollar general and where it was decline again so I used there phone to call discover and they told me card was frozen because of " weird '' transaction they stop it after the atm withdrawal.i told them exactly how much I used and I used it at the gas station to put gas and they didn't know that.they said I would have to wait 60 business days to receive my money.didnt have my phone to verify the account because due to room fire.so he tried to ask me 3 security questions I know I got them right he said I was wrong I already had told him that my identity was stolen because I seen My credit reports I never did like some hard inquiries.they told I can unfreeze my card if I get my email account friend let me borrow money to get a prepaid phone took a while to get into my email account but when I did called them back and was told that my email will not work.now they were asking for documents I told them I used all my data on my prepaid phone so I asked can I fax the documents so I did and they gave me wrong fax number that number was to a different office.the called agin and Was given a different number To FAX And I did I gave him my birth certificate security card my identification card my check stubFront and back also upload it as they requested and discover said there fax machine was down then tell me my account is closed.talk to several different managers some where so rude and even hung up on me.i asked for any other number I can call for help they denied me and said that was the only number.they were asking for my employer to send them documents discover told me that my employer and that is the state of California banked with XXXX XXXX and for me to contact them so I did sound was embarrassing when called so hung up then called human resources for XXXX and they told me that they have to request the form and they will fax it to them I even tried to 3 way them but phone didn't support that.and them called them told discover about my employer said and they still gace me the same answer that I requested that form and I have to wait 60 working days to get my money that's should of been XXXX $ $ in my account.my house burned I still have no money I just want funds I feel like I'm lending them money to invest.they calls are super rude extreme dishelp I never thought that a bank can do this to me or treat a costumers in such a way worst experience I ever had and all when I need it the most my kids still need food and sad thing is I worked hard for that money what i used to feed my XXXX kids I just don't want this to happend to someone else especially when you have to buy food for your kids and I can't believe they can do such a thing to a person for no reason and no faults in of mines during a tradgitey.i called on the XXXX of XX/XX/2018 around XXXX from XXXX XXXX in XXXX ca and from a XXXX ... and XXXX that I no longer have

Company response to consumer: Closed with non-monetary relief