Consumer complaint received 2018-09-12
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
This is a series of events I had to endure from my local Huntington bank located in XXXX, Ohio. Back in XX/XX/2018 I received a text message that a deposit was mad to my account in the amount of {$2200.00}. I ask my wife immediately if she just made a deposit and she said no, I have made no such deposit. I told her to call Huntington Bank to see what is going on. My wife spoke with XXXX at Huntington Bank and she informed us that a person in the state of Michigan pulled into a drive up teller window. They wrote a check for {$2200.00} and told the teller his name was XXXX XXXX then requested {$300.00} back cash but to deposit the remainder into his account XXXX XXXX. When the teller finished the transaction and was ready to sent out the {$300.00} cash, the teller noticed the address for XXXX XXXX was a XXXX, Ohio   location. The teller questioned the man pretenting to be XXXX XXXX, and he then placed is vehicle in drive and speed off with out the cash. All of the above story line was told to us by XXXX at the XXXX Bank location. 
I made a personal visit to XXXX and she told me the same story as above. I ask her to have the Michigan location look at their cameras to get a photo of the person in question and also a license plate number. I wanted to know who this was, could it be a person we have had dealings with at our business in XXXX, someone I know or a person that stole my account information because he knew to go to Huntington Bank and he knew I had accounts with Huntington Bank. XXXX told me to give her a few days to get the information and I did. 
I paid XXXX another visit and she had no information for me. I waited a few more days and paid XXXX a visit and she still had no more information for me. I waited weeks and no information for me yet XXXX was in contact with someone in charge at Huntington Bank ( she would not disclose who she was contacting by email. 
Several months past and I paid XXXX another visit with a demand list ( see copy ) of the information I needed. She asked me to check back in a few days and I did just that. XXXX then informed me she could not disclose any information unless I filed a police report because NO LAWS WERE BROKEN. I made contact with the ( XXXX ) XXXX County Sheriff Dept. I met with Sheriff XXXX XXXX and listened to my story. The Sheriff stated he could thing of at least 3 laws that were broken no counting any federal laws that were broke. Sheriff XXXX made contact with Huntington bank numerous times and Huntington would not turn over any information to the Sheriff 's office. Huntington Bank would not even give the Sheriff a copy of their own investigation, their own police report or anything further on the incident. The Sheriff told me what I already knew .... Huntington Bank has done NOTHING about the incident, no investigation, no police report, no review of the camera footage at the Michigan location. XXXX at the XXXX location is and has been a puppet on a string for one of her superiors and it is unknown who that is to date. 
XXXX called me to stop at her office, I did and she then informed me that this whole matter was a mistake. Yes the incident happened but it was a different XXXX XXXX that was involved, not me XXXX XXXX. I knew this was not true and she was lieing for Huntington Bank. I got in my truck and was letting what XXXX told me sink in. I ask myself, then WHY did my address show up on the tellers screen in Michigan and what was the deposit made into my account. I am thinking, come on XXXX, you can do better than this to cover this up since your putting Huntington Bank and your relationship with Huntington Bank on the line! 
During all this mess I requested to have my account numbers changed and to date Huntington has made no effort to do this. No matter how you look at this, my personal information was compromised by a person that knows me, knows I have accounts with Huntington Bank and could be from the XXXX Ohio  area. Huntington bank has done nothing to help me in this matter. 
I am asking for help in resolving this issue, I want to know what laws were broken because I will be following up with my attorney after I get the information I need. What will or can you do as far as the laws that were broken, I need to know this. I have included copies of what little transactions, emails I have with the deposit and Sheriff 's emails. Huntington bank will not give me nothing and the reason is because they have done nothing from the start of this issue except give me and Sheriff XXXX the run around. When it comes to my personal information getting compromised, I will be relentless in pursuing Huntington Bank to clear my name and get justice in a resolution to end this issue ... .. XXXX XXXX

Company response to consumer: Closed with explanation