Consumer complaint received 2020-04-24
Company: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Unexpected or other fees

Complaint:
In XX/XX/XXXX, I joined XXXX XXXX XXXX  as the XXXX   XXXX XXXX XXXX XXXX. My duties were varied from XXXX to XXXX of employees in the Field. This set of responsibilities also included traveling to 6 western states. XXXX had several benefits that were given to me. One of those benefits was a corporate credit card with American express. This was for all company expenses I would see throughout my employment at XXXX XXXX XXXX. 

In order to carry the AMEX card, It is my responsibility to perform Expense Reports on a weekly basis by way of an online system of reporting. My expense reports would automatically see the new purchases through the online posting of each charge. I would match each charge with the online report. Then I would submit them for approval. As of XX/XX/XXXX, XXXX changed their policy of weekly submissions to Bi-Weekly submissions. This added to a corporate reassignment of the Expense report review to New York for another division to approve and pay  expenses. In addition, American Express changed its policy of 45 days net due- to 30 days net due XX/XX/XXXX. 
In addition, I would receive a monthly statement from American Express covering my expenses as they were received at American Express. This statement would also reflect the payments from XXXX XXXX. 
According to the account status, late fees were Assessed on late payments totaling {$390.00}. I have refused this amount and feel I do not owe the company/American express anything. I submitted all expense reports as  directed and on time. If the account was paid late by XXXX I was assessed the late fee. 
I resigned my position on XX/XX/XXXX. The XXXX XXXX person below turned this over to American express as a personal debt owed the card. All communications between me and this person have been to document why I believe this to be true. 
American Express has refused to adjust the account- the people I spoke with agree with the activities surrounding the late fees and suggested I tray again to them paid by the company. The account is closed and they have added another {$39.00} to the closed account. 

The persons involved are as follows. 
1. XXXX XXXX XXXX XXXX ( Director of Corporate Travel Services- XXXX XXXX ) a. XXXX XXXX XXXX XXXX XXXX XXXX , New York XXXX b. ( XXXX ) XXXX Company c. Email- XXXX 2. American Express a. Corporate Card Division b. www.americanexpress.com c. ( XXXX ) XXXX XXXX 3. XXXX XXXX XXXX XXXX a. XXXX XXXX XXXX XXXX XXXX XXXX mail code XXXX XXXX New Jersey XXXX b. ( XXXX ) XXXX c. XXXX d. Ref # XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Below is the COPY of email to XXXX XXXX XX/XX/XXXX After two months of research in my statements from American express and my Bank Account . 
XXXX XXXX XXXX Final Review AMEX XXXX From : XXXX XXXX XXXX To : XXXX XXXX Cc : XXXX, XXXX  XXXX Subject : XXXX XXXX XXXX Final Review AMEX Date : XX/XX/XXXX XXXX XXXX ________________________________________ XXXX XXXX After several weeks of continual and close review by myself and three other groups, we have a final clear answer. All of the emotions set aside. 

American Express Management gave us the best critical review of my account with XXXX. We received all of my AMEX bills from XXXX forward to the last one for XX/XX/XXXX. It is clear to all parties that I do not have any responsibility for the balance owed. 

Here is the history as my account reflects each monthly period.-/ Year XXXX - No issues for the year clear of problems XXXX No issues for the year clear of problems XXXX No issues for the year XXXX paid all late fees XXXX No issues for the year XXXX paid all late fees XXXX -No issues for the year XXXX paid all late fees XXXX Changes are in place by both XXXX and AMEX -American Express has changed their policy of giving 45 days to pay the bill to 30 days due -XXXX  has changed their policy to submit the expense reports each two weeks instead of weekly submissions -The origin of the expense review was changed, XXXX XXXX  XXXX, New York and moved from XXXX XXXX , Florida XX/XX/XXXX statement date- late payment by XXXX XX/XX/XXXX statement date- late payment and late fee by XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX each month paid late to amex XX/XX/XXXX I paid {$190.00} and {$78.00} to AMEX in late fees without reviewing and under duress. 

I obviously am asking to be reimbursed. 


Best Regards, XXXX XXXX XXXX Senior Sales Trainer/Coach " Salesforce proficient '' Business Phone ( XXXX ) XXXX cell Is Your team falling behind Goals? Email or call me XXXX XXXX

Company response to consumer: Closed with explanation