Consumer complaint received 2017-03-15
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IN
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
Fifth Third Bank : XXXX XXXX XXXX and XXXX, XXXX XXXX. XXXX My home loan with Fifth Third Bank. The XXXX or XXXX of XXXX XXXX I completed paper work for a home equity loan. I put over {$45000.00} as a down payment on home. 
I had all requested information at meeting with XXXX. The bank loan officer. I ask about a 2nd mortgage, per XXXX an home equity loan was better for me. No closing cost and no interest for 6 months and a low interest rate after that. XXXX said I could pay only the interest rate as a payment if needed. I explain I was leaving for two weeks, I offer to come back to submit loan request, but XXXX said no problems. I call spoke to XXXX on XXXX, XXXX, XXXX to see if more information was needed. She said no. I received several calls from XXXX one week later while on a cruise ship and could not respond. On Monday XXXX XXXX, XXXX I called XXXX and she said they needed 2 months of checking account statements to verify my income. I gave her information by XXXX on XXXX XXXX. On XXXX XXXX, XXXX I called left message for XXXX to call me. She did not return my call. On XXXX XXXX I called a 2nd time. This time taking to XXXX she pulled my account she would check and call me back by end of business that day. She did not call me back. On XXXX XXXX, XXXX I stopped at Fifth Third Bank in XXXX In. Spoke to XXXX XXXX, He called XXXX to see what was going on. On his computer it said is was in verification process. XXXX told him it would be a week to complete processed. I did not talk to XXXX. On XXXX XXXX, XXXX I went to bank, asked if XXXX was in. Bank teller said " yes '' after going into back room Employees returned said XXXX was at lunch, I said I would wait. Bank teller said it would be an hour. I again said I would wait and sat down. Bank Mgt. XXXX XXXX came from back room and stood in door way while talking to someone in back room. I strongly believe XXXX was there. I then ask for Bank mgt.. I then met with XXXX XXXX. I told him I been waiting for 2 months to this loan. Said XXXX would never call me back, it was awful customer server. I was being treated rudely, felt my loan was not being processed. XXXX said it usually takes 30 days for this to be processed. Said he would talk to her about it. He pulled my file up and said it was in the status of needing approval. I asked approved by who he said him. He was taking over loan and may need more updated information. I said ok. 
Two hours later, XXXX called said there were several profiles on me, ask my birthday and if I refinance the house when getting my mortgage in XXXX XXXX. No I bought the house XXXX of XXXX. On XXXX, XXXX I called XXXX XXXX asking if he needed more information. He requested XXXX and XXXX bank statements and my XXXX annual statement from my Federal Retirement Pension reporting how much my monthly income was. I provided all information by the XXXX XXXX, XXXX. On XXXX XXXX, XXXX I met with XXXX at bank and asked about letter I received requesting more information. XXXX told me it was the same information previously given. XXXX told me if I could not get the equity loan, he could offer me a loan with 8 % interest. I do not understand why I would be offer a loan with a higher interest rate. It would be a higher payment each month. XXXX and XXXX both had to have my credit check with in return lowered my credit score. XXXX at first meeting offered me credit line of $ XXXX I said no $ XXXX He told he I should have a answer by the end of week, which was XXXX XXXX, XXXX. I have not received a call from XXXX or XXXX. I 've had to beg for their service. I am XXXX XXXX lady and a widow. I have been treated unfairly, mislead about receiving loan and per age and sex been discriminated again. Four months, they do not call me back, I have no answer, just wasting my time

Company response to consumer: Closed with non-monetary relief