Consumer complaint received 2020-07-07
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2020, I tried to log in on to my JP Morgan Chase account online to check on my balance on my checking and savings balances online at that time I couldn't login in with my password or username. So I decided to call Chase customer service at there toll-free number XXXX at that point I was informed by chase that my accounts were close due to suspicious activity. It took me by a surprise when they told me when I asked for an explanation for them closing the accounts no one could give me a clear explanation. After getting into an argumentative with a chase supervisor I was given the number of the executive office of chase bank toll-free number XXXX or this occurs at XXXX ; XXXX in the evening I file the complaint with the executive office of the chase which was file by XXXX which I was assigned a case number which given to me XXXX. I would have to follow up with the chase executive office for there response. When I call the chase executive office on XX/XX/2020 at that time no one had my case was not given to anyone until XX/XX/2020, Wednesday it was given to XXXX she was the person who would be able to go into the accounts and tell me what happens and why the accounts were close. By XX/XX/XXXX I was informed by XXXX that if I had done transactions on XX/XX/XXXX and XX/XX/XXXX my response was that I authorized the transactions on XX/XX/XXXX but that the transactions of XX/XX/XXXX did not belong to me for the amount of XXXX and XXXX and that I did not authorize those transactions. According to XXXX the transactions of XX/XX/XXXX are from the department of labor. Which my response was I never authorized those transactions and that I never receive anything from the department of labor because that transaction did not belong to me. The other transactions did belong to me and that I was willing to give more information needed. She reaches out to me on XX/XX/XXXX to tell me that the account was close and they couldn't be reopened and that was her answer and that if I wanted my funds I should call the fraud department of the chase so they could release my funds because she couldn't give me a date for the funds to be released. My accounts were close to XX/XX/2020. When I reach out to the department of fraud of chase on XX/XX/XXXX I was informed that they could release the funds until the accounts were reviewed that I had to wait but they never could never give me a time frame of how long it would take. So I waited so I call on XX/XX/XXXX and on XX/XX/XXXX and until now no resolution with chase bank there saying that they need to reach out to the department of labor to find out how did the funds of XX/XX/XXXX got into my checking accounts of the amounts of XXXX and XXXX until yesterday XX/XX/2020, they have not even contacted the department of labor to inform them that someone deposits this money in my account chase can not even tell me from which state these funds came from. There are claiming that I commit fraud which is false. Until now chase claims it might take 30 days to mail me my funds or longer to get my funds from my checking and saving

Company response to consumer: Closed with explanation