Consumer complaint received 2021-05-27
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is a written request for all information and documentation regrading this account Capital One Quick Sliver with ending in XXXX. 

This is a written demand for CAPITALONE request to the merchants and the supporting documents supplied by the merchants to support the charge back reversals on the following : XX/XX/XXXX Burberry -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- {$750.00} XX/XX/XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- {$570.00} XX/XX/XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- {$150.00} XX/XX/XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- {$1100.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  -- -- -- -- -- -- -- -- -- -- {$130.00} On about I received a letter regarding case # XXXX from CapitalOne notifying me that an updated fraud case was credited back to my account on XX/XX/XXXX. The letter was voided of an additional page of the transactions. I have attached letters received from CapitalOne. XX/XX/XXXX thru XX/XX/XXXX. Total 13 pages. 

XX/XX/XXXX payment to Quicksilver One ending in XXXX of {$1500.00} by electronic transfer payment on the account made is not posted on the online credit account recorded XX/XX/XXXX, CapitalOne credit card Quicksilver One ending in XXXX has been restricted and closed without notifications to the card holder. 
XX/XX/XXXX, XXXX XXXX errored in charging {$47.00} for an unauthorized purchase seven days after the credit card ending in XXXX restriction and closed on XX/XX/XXXX. Card holder brought this to Capital Customer service rep and was told the charge would be removed. 


XX/XX/XXXX, thru XX/XX/XXXX, card holder made several calls to the customer service and fraud department. Card holder sought documentation and explanation of the charge back reversals. Card holder also sought information of the credit card account restrictions and closing. Card holder was given different versions of why the account was close. Some agents made statements that payments were not timely made so the account was closed. 

XX/XX/XXXX, card holder spoked to fraud dispute manager, XXXX XXXX, XXXX assured researches and documents sought to verified the charge reversals would be given to the card holder. That she would call back with her results in a few hours that day. Then stated no later than Monday XX/XX/XXXX. 

XXXX, XXXX card holder spoke to XXXX Id XXXX, who transferred cardholder to CapitalOne representee, XXXX Id XXXX, also reassured cardholder she sent a XXXX message to XXXX XXXX XXXX to contact the card holder. 

XX/XX/XXXX card holder received a letter stating that card holder is not responsible for the charges and that a new card would be sent out. In this letter there is no mention of the account being restricted or closed. 

Capital One Credit card refuse to disclose information to consumer on what was brought by consumer, Consumer did not make these charges

Company response to consumer: Closed with explanation