Consumer complaint received 2018-01-23
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
PLEASE NOTE ; I checked several boxes that were the best choice yet not nearly sufficiently descriptive of the problem. 

The following problems exist ; 1 ) Chase has deliberately damaged my credit and ignored all legal requirements under the FCRA 2 ) Chase has deliberately provided a non-existent address to prevent communication.

3 ) Chase has and continues to " blackball '' me within their system without explanation. As part of the " blackball '' was an immediate revocation of all credit lines, FCRA requires them upon request to provide details. They have both refused ( even to senior bank officials within Chase ) and provided non-deliverable addresses.

4 ) These violations have been ongoing more than five years starting in XX/XX/XXXXOn XX/XX/XXXX Chase without warning closed ALL accounts that I had with them. This includes two checking accounts and two credit cards, the closure of which negatively impacted my credit and caused financial hardship not only in the credit score degradation but in my immediate access to the funds those credit cards provided. Not only was my credit score impacted but notations that caused difficulties in forming relationships with other banks were placed at " XXXX XXXX '' a  financial services credit reporting agency. Again, the failure of Chase to answer my inquires as to " why '' is a full violation of the basic tenants of the FCRA. 

I was not a tiny customer of Chase. I had ( and still have ) three mortgage loans serviced, and likely owned, by Chase. A few months prior to the closure they originated two new mortgages for me. 

I was being groomed by the local branch manager business relationship specialist for more and more business and had a one on one relationship with this manager for any problems that might arise. 

When the XX/XX/XXXX " Blackball surprise '' occurred, I reached out to this individual at Chase local branch, XXXX XXXX. 

XXXX XXXX ultimately spent several months attempting to get information. He failed at every try and remarked to me that Chase was treating him like an outsider as opposed to a branch manager. 

I made multiple inquires via phone. I was 100 % stonewalled. 

Please note that I never mis-handled either my credit cards with Chase or my checking accounts with Chase. Payments were always made on time and sufficient funds were always in the checking accounts to cover obligations against those checking accounts. 

After the accounts were closed I received virtual " threat letters '' from Chase demanding payment for obligations that came due to the closed accounts after the accounts had been closed ( by Chase ) I responded at the speed of light to these threat letters. I was unwilling to question the threats and said threats often arrived without even documentation of the obligation they were demanding money for ... under threat. 

With the power of Chase, I could hardly fathom the damage to my life Chase was capable of and sent the money " sight unseen without obligation documentation '' Clearly, I sent too much. 

A few months later I was refunded {$290.00} Eventually I moved on to other things as I could get nothing but stonewalled by Chase. Even the personal Chase representative was stonewalled. 

Two and a half years later I went to the Chase website to open a personal checking account to facilitate easier payments to the three mortgages that Chase services. I was successful at opening the account ... or so I thought. Just a few weeks later the account was closed. I had not used the account yet, so this was clearly a result of the XX/XX/XXXX" XXXX XXXX style blackball of my name and credit. 

This time I went directly to the address provided on the letter asking for answers. The letter was sent USPS Express and was returned BAD ADDRESS. That is correct ; Chase provides a non-working address to stymie any inquiry and evade the responsibilities they have under various federal banking laws and credit reporting requirements including the FCRA Again, notations were made at " XXXX XXXX '' that hurt my future relationships with other institutions and can cause other harm. 

A few months ago, late XXXX, I attempted to open a checking account at the Chase website once again. It had been more than five years since the original blackballing of my business and personal name alike and I still wanted ( and want to ) facilitate easier payment of mortgage obligations to Chase. I was also hoping to see the " blackball '' gone. 

The website would not let me open an account. I went to the local branch. The banker on duty made a phone call to a senior Chase individual and confirmed to me that I was " blackballed '' and worse, yet he could not provide any explanation of why. 

I have been damaged and continue to be damaged by Chase. 

The American tax payors bailed Chase out during the crisis on XXXX. I pay plenty of income tax every year. My money has been used by Chase to damage my credit, damage my business, and damage my mental and emotional wellbeing.

Company response to consumer: Closed with explanation