Consumer complaint received 2023-04-05
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the accuracy of the credit report provided by XXXX XXXX XXXX  ( XXXX ), as it contains numerous errors that have negatively affected my life. I am requesting that you take immediate action to enforce the legal requirements under the FCRA and FACTA. 

First, I would like to highlight the specific violations of the law that have been committed by XXXX XXXX XXXX. According to the details you have provided : XXXX XXXX XXXX violated Section 607 ( b ) of the FCRA by failing to maintain reasonable procedures to ensure maximum possible accuracy of credit reports. 
XXXX XXXX XXXX violated Section 611 ( a ) ( 1 ) ( A ) of the FCRA by failing to conduct a reasonable investigation into disputed information and report the results to the consumer reporting agency. 
XXXX XXXX XXXX violated Section 623 ( a ) ( 2 ) of the FCRA by failing to promptly modify or delete inaccurate information in response to a dispute. 
XXXX XXXX XXXX violated Section 312 ( a ) of the FACTA by furnishing inaccurate information to consumer reporting agencies. 
XXXX XXXX XXXX violated Section 312 ( b ) of the FACTA by failing to establish and implement reasonable procedures to ensure the accuracy and integrity of information furnished to consumer reporting agencies. 
XXXX XXXX XXXX violated Section 318 of the FACTA by failing to provide notice of negative information to consumers, including the date of delinquency. 
XXXX XXXX XXXX violated Section 319 of the FACTA by failing to correct inaccurate information within 30 days of notice. 
The inaccurate information reported by XXXX XXXX XXXX has had a devastating impact on my life. For example, the false reporting of two 30-day late payments has caused my credit score to plummet, which has made it difficult for me to secure loans, obtain affordable insurance premiums, and even rent an apartment. Additionally, the inaccurate account opening date, number of months, and last reported date have created confusion and further damaged my creditworthiness. 

XXXX XXXX XXXX, has reported inaccurate information, violating multiple sections of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). 

According to my credit reports from XXXX, Experian, and XXXX, there are inconsistencies regarding the status of the account, the date opened, the number of months, the last reported date, and the comments. Specifically, XXXX reported the account as closed, while Experian reported it as open, and XXXX reported it as paid. In addition, the dates opened and the number of months reported by XXXX and Experian differed from those reported by XXXX. Furthermore, the last reported date by XXXX differed from those reported by Experian and XXXX, and there were discrepancies in the comments reported by each agency. 

These inconsistencies are clear violations of the following FCRA sections : Section 607 ( b ) The requirement to maintain reasonable procedures to ensure maximum possible accuracy of credit reports. 
Section 611 ( a ) ( 1 ) ( A ) The requirement to conduct a reasonable investigation into disputed information and report the results to the consumer reporting agency. 
Section 623 ( a ) ( 2 ) The requirement to promptly modify or delete inaccurate information in response to a dispute. 
Furthermore, XXXX XXXX violated the following FACTA sections : Section 312 ( a ) The requirement to furnish accurate information to consumer reporting agencies. 
Section 312 ( b ) The requirement to establish and implement reasonable procedures to ensure the accuracy and integrity of information furnished to consumer reporting agencies. 
Section 318 The requirement to provide notice of negative information to consumers, including the date of delinquency. 
Section 319 The requirement to correct inaccurate information within 30 days of notice. 
This inaccurate information has had a significant negative impact on my credit score and my ability to obtain credit. For example, I have been denied loans and credit cards with favorable terms, and I have been charged higher interest rates due to the inaccuracies on my credit report. 

XXXX XXXX XXXX Specifically, I am concerned about the incorrect information that they have reported on my credit report, which has affected my ability to obtain credit and loans. 

I would like to bring to your attention the following violations of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ) : FCRA Section 607 ( b ) - 15 U.S.C. 1681e ( b ) : The requirement to maintain reasonable procedures to ensure maximum possible accuracy of credit reports. 

FCRA Section 611 ( a ) ( 1 ) ( A ) - 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : The requirement to conduct a reasonable investigation into disputed information and report the results to the consumer reporting agency. 

FCRA Section 623 ( a ) ( 2 ) - 15 U.S.C. 1681s-2 ( a ) ( 2 ) : The requirement to promptly modify or delete inaccurate information in response to a dispute. 

FACTA Section 312 ( a ) - 15 U.S.C. 1681j ( a ) : The requirement to furnish accurate information to consumer reporting agencies. 

FACTA Section 318 - 15 U.S.C. 1681c-2 : The requirement to provide notice of negative information to consumers, including the date of delinquency. 

FACTA Section 623 ( a ) ( 5 ) - 15 U.S.C. 1681s-2 ( a ) ( 5 ) : The requirement to notify the consumer of any action taken by the furnisher of information resulting from an investigation of a dispute. 

The information provided by XXXX XXXX on my credit report is inaccurate and incomplete. For instance, the opening date of the account and the high credit balance differ between the XXXX and Experian credit reports. Additionally, the payment status of the account is listed as a charge-off, which is incorrect since I never received any notice from XXXXXXXX XXXX regarding this charge off account. Furthermore, they never provided me with any paperwork related to this account, and the other credit bureaus did not report any negative information on my account. 

XXXX XXXX XXXX and Credit Bureau Associates , and they are in violation of several laws, including the FCRA and FACTA. 

First, XXXX has reported an inaccurate payment status as charge off without proper notification or paperwork, which is a violation of FCRA Section 607 ( b ) and Section 611 ( a ) ( 1 ) ( A ). Furthermore, XXXX has failed to maintain maximum possible accuracy of my credit reports, which is another violation of FCRA Section 607 ( b ). They also reported an inaccurate high credit balance, which is a violation of the same section of the law. 

Secondly, Credit Bureau Associates has violated FACTA Section 312 ( a ) by failing to furnish accurate information to consumer reporting agencies. They have also failed to provide notice of negative information to consumers, including the date of delinquency, which is a violation of FACTA Section 318. In addition, they have violated FACTA Section 623 ( a ) ( 5 ) by failing to notify me of any action taken by the furnisher of information resulting from an investigation of a dispute. 

XXXX XXXX XXXX regarding my account. The credit reporting agencies have reported different information regarding my account, including the Account Type Detail, Date Opened, high credit balance, credit limit, Last Reported date, and Comments. 

I would like to bring to your attention that XXXX XXXX has violated several sections of the FCRA and FACTA. Specifically, XXXXXXXX XXXX has violated Section 607 ( b ) of the FCRA by failing to maintain reasonable procedures to ensure the maximum possible accuracy of my credit report. Moreover, XXXX XXXX has violated Section 611 ( a ) ( 1 ) ( A ) of the FCRA by failing to conduct a reasonable investigation into the disputed information and report the results to the consumer reporting agency. Furthermore, XXXX XXXX has violated Section 623 ( a ) ( 2 ) of the FCRA by failing to promptly modify or delete inaccurate information in response to my dispute. Additionally, XXXX XXXX has violated Section 623 ( a ) ( 5 ) of the FCRA by failing to notify me of any action taken by the furnisher of information resulting from an investigation of my dispute. 

XXXX XXXX has also violated Section 312 ( a ) of FACTA by failing to furnish accurate information to the consumer reporting agencies. Moreover, XXXX XXXX has violated Section 318 of FACTA by failing to provide me notice of negative information, including the date of delinquency. 

XXXX XXXX account with account number XXXX. According to the credit report, XXXX has reported the payment status as a charge-off, but I have never received any notification regarding this charge-off account from them. Additionally, they have never provided any paperwork to me, and the other two credit bureaus did not report any negative information on my account. 

I believe that XXXX has violated the Fair and Accurate Credit Transactions Act ( FACTA ) Section 318, which requires creditors to provide notice to consumers when negative information is added to their credit report, including the date of delinquency. By reporting the payment status as a charge-off without providing any notice or paperwork to me, XXXX has failed to comply with this section of the law. 

dispute the accuracy of the credit report provided by Experian and XXXX. After reviewing my credit report, I noticed discrepancies in the reporting of information between the two credit bureaus, specifically with regards to the account number XXXX, which is being reported by XXXX XXXX XXXX as an unverified collection account. 

According to Experian, the last reported date for this account is XX/XX/XXXX, while XXXX is reporting the last reported date as XX/XX/XXXX. Additionally, Experian is showing the last active date as XX/XX/XXXX, while XXXX is reporting the last active date as XX/XX/XXXX. These discrepancies raise concerns about the accuracy and reliability of the information being reported by the creditor. 

As per the Fair Credit Reporting Act ( FCRA ), creditors are required to report accurate and up-to-date information to the credit bureaus. If there are discrepancies in the reporting of information between different credit bureaus, it could be a violation of the FCRA. Additionally, if the creditor is reporting incorrect information such as the date of last activity or last reported date, this could also be a violation of the FCRA. 

This inaccurate information on my credit report is having a significant negative impact on my life. I have been denied credit multiple times due to this inaccurate information, making it difficult for me to secure loans, obtain a mortgage, or even get a credit card. It has also caused me significant emotional distress, as I have been constantly worried about my financial future and how this will affect my ability to support myself and my family. 

I urge you to investigate this matter and enforce the legal provisions of the FCRA to ensure that the credit bureaus and the creditors are providing accurate and reliable information. I also request that XXXX XXXX XXXX remove this unverified collection account from my credit report until they can provide evidence that it is valid and accurate. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation