Consumer complaint received 2018-02-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I went over a loan modification back in XX/XX/XXXX-XX/XX/XXXX. My mortgage company during the modification period was XXXX XXXX XXXX ( XXXX ). I went trough trial periods with monthly payments that included interest & escrow. Below a sequence of event chronology. For payment reference, pages 14 to 21 of the attached BOA mortgage statement. I get paid monthly on the 26 of every month. All mortgage payments are made betweenXX/XX/XXXX and XX/XX/XXXX depending on what day XX/XX/XXXX falls. As an example, XX/XX/XXXX payment is made on XX/XX/XXXX, like that every month. 
- XX/XX/XXXX - letter received from XXXX stating that Bank Of America ( BOA ) would become my mortgagee commencing XX/XX/XXXX. Letter stated payment would remain the same, just to update account # and mortgagee pertinent information. Done - XX/XX/XXXX - Account is transferred to BOA including escrow for {$9000.00}. 
- XX/XX/XXXX - BOA welcome ltr with new account # received.

- XX/XX/XXXX - BOA ltr received stating increase in payment.

- XX/XX/XXXX - 1st payment of {$2800.00} made to BOA, payment applied correctly for the month of XX/XX/XXXX. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Misc Posting '', no clear definition. 
- XX/XX/XXXX - Late fee assessed - XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Misc Posting '', no clear definition. 
- XX/XX/XXXX - Late fee assessed - XX/XX/XXXX - May payment of {$3300.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - Late fee assessed - XX/XX/XXXX - XXXX payment of {$3300.00}, applied INCORRECTLY to XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$3300.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXXpayment of {$3100.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$3100.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$3100.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$3100.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - County taxes were paid. 
- XX/XX/XXXX - Many payment reversals and Misc postings. This after over 15 calls to BOA ( XX/XX/XXXX to XX/XX/XXXX ) to get account straight. Seems XX/XX/XXXX payment was applied to escrow. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. Also on this day, Insurance was paid for {$3200.00}. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied correctly to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Misc Posting ''. No clear description, likely applied towards escrow like BOA did on XX/XX/XXXX. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Misc Posting ''. No clear description, likely applied towards escrow like BOA did on XX/XX/XXXX. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - County Tax paid in the amount of {$4400.00} - XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2800.00}, applied INCORRECTLY to XX/XX/XXXX. Payment description " Regular Payment ''. 
- XX/XX/XXXX - Paid the amount of {$3200.00} for escrow shortage. Paying this amount, the new payment would drop to {$2700.00} effective XX/XX/XXXX. BOA letter dated XX/XX/XXXX. 
- XX/XX/XXXX - XX/XX/XXXX payment of {$2700.00} as per new payment schedule stated XX/XX/XXXX above. BOA statement suggest I paid {$2800.00}. 
XX/XX/XXXX - Paid the amount of {$81.00} for additional escrow shortage. Paying this amount, the new payment would become effective XX/XX/XXXX. BOA letter dated XX/XX/XXXX. 


- During these 2 years dealing with BOA, its been impossible to get this straight. 
- All my payments have been for {$2800.00}, however BOA shows different amounts. 
- Late fees assessed for 2 yrs - Many " Misc postings '' entries - PMI  payment ranging from {$85.00} average to {$550.00} the highest. 
- BOA states I am behind 1 payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation