Consumer complaint received 2020-11-21
Company: Google Compare Credit Cards Inc.
State: AR
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I call XXXX XXXX and told them I was with this mobile app on my cell phone device call current and when my XXXX funds came ailiavable on the XXXX of the month I put my debit card in the ATM and it act like it was gone give me my money but some how it got transferred to and account I have no idea where it went so I switched my card info to XXXX XXXX and the agent I was speaking to at their number start with XXXX I told them my money got taken on XXXX XXXX they dispute it but they wanted me to send them a copy of my Driver license to there email which is XXXX I sent them like 8 email with my driver license and they claim they haven't received it so I fax it and they still claim they not getting it so I call back and the other agent just laughed in my ear and said there nothing they can do but they have another XXXX XXXX card which is the old version of the card holder they have all my information but this new XXXX XXXX server don't have anything about when I applied for service or how many cards I had or nothing like the old XXXX XXXX card holder got the new direct all they have is just my personal information and what ever else I give them now it's going on 3 months I been without pay from social security office sending current and the new XXXX XXXX card my money.Then on top my baby moma XXXX XXXX XXXX of XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX,XXXX  stole my identity and opened up a XXXX  account in my name she had a XXXX XXXX XXXX  and XXXX XXXX and some WiFi go to her apartment and a laptop some XXXX and a XXXX  watch when I call XXXX support and discuss that with them they swear I was lieing about she opened account in my name and got to asking me questions like what type of card was used to purchase these items and where was the items sent to or what city did you pick them up I couldn't give them that cause I didn't know but I send alot of paperwork inside XXXX XXXX apartment with XXXX copyright XXXX framework XXXX  trademark XX/XX/XXXX transferred and I also seen the black WiFi connection was showing on my account with XXXX so I believe without a showda of doubt XXXX  have something to do with her scammer and fuss my money and account including opened up 8 checking account in my name with XXXX  XXXX XXXX and getting people 's trust de funds deposit into my account they also create XX/XX/XXXX with the police department of XXXX XXXX,XXXX  and XXXX XXXX sheriff office toget me arrested and get me XX/XX/XXXX so they can continue on using people 's identity and get money now I have 2 XX/XX/XXXXin XXXX XXXXXXXXXXXX  and 1 XX/XX/XXXX in XXXX XXXX XXXXXXXX due to XXXX trying save XXXX XXXX hacking information and all her illegal picture in XXXX XXXX  and XXXX web.now I hiding hopefully some justice be served and they can get theXX/XX/XXXXdismissed because it's have todo with me finding out her and XXXX  been scammer and framework copyright our data screenshot our messages from our cell phone device from their XXXX  device locked us out our own cell phone and going in our phone from there divice to mind and deleted everything I save and screenshot to my phone also they have my every location tracked and all my conversation wire tap her cell phone number is XXXX by the way.XXXX they can tap into the government database and the fbi database and police database they can make a XX/XX/XXXX send a XX/XX/XXXX XXXX a XX/XX/XXXX copyright a XX/XX/XXXX and other I they open up loans in my name banks loans in my name and also have outstanding XX/XX/XXXX on me

Company response to consumer: Closed with explanation