Consumer complaint received 2023-08-28
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Subject : Complaint Regarding Inaccurate Credit Report Information To Whom It May Concern, I am writing to file a formal complaint regarding a concerning discrepancy in the information contained within my credit report, as well as the conflicting responses I have received from different departments within Experian. This matter is significantly impacting my ability to apply for a mortgage, and I am seeking your urgent assistance in resolving it. 

On XX/XX/2023, as part of my preparations to apply for a mortgage, I meticulously reviewed my credit payment history through the Experian app and online portal. To my alarm, I discovered a serious discrepancy that is both bewildering and detrimental to my financial prospects. In the section labeled " What's Hurting '' on my credit report, an erroneous item has been listed : **What 's Hurting** **Serious Delinquency** - You have a serious delinquency ( 60 days past due or greater ) or derogatory indicator on your credit report. 
- Number of your accounts that were ever 60 days late or worse or have a derogatory indicator : 1 account.

- Virtually no FICO High Achievers have a 60 days late payment or worse listed on their credit report. 
- The presence of a serious delinquency or derogatory indicator is a highly correlated predictor of future payment risk. People with previous late payments are more likely to pay late in the future. As these items age, they will have less impact on the FICO Score. Most late payments stay on your report for no more than seven years. This information also appears in my FICO XXXX Auto score. 

This entry is in stark contradiction to the information provided by Experian 's dispute department, which confirmed that no negative information or late payments are being reported on my account. My attempts to address this issue have led to a series of frustrating interactions between the dispute and membership departments, with each department redirecting me to the other without resolution. 

Furthermore, despite upgrading my membership as suggested by the membership department, the information on both the Experian app and website has yet to reflect the correction, which is greatly hindering my efforts to secure a mortgage. 

Given the gravity of this inaccurate information, which not only contradicts the findings of the dispute department but also affects my credit scores and financial prospects, I respectfully request the following actions for a fair resolution : 1. A thorough and immediate investigation into the discrepancies between the responses of the dispute and membership departments, as well as the incorrect information presented on the Experian app and website. 
2. Swift correction of my credit report to accurately reflect my payment history with the removal of any false references to late payments or negative payment history.

3. Written confirmation of the rectifications made to my credit report, ensuring that it now accurately represents my payment history without any negative information.

4. Assurance that the corrected information will be synchronized across all platforms, including the Experian app, website, and any third-party reports that may have been influenced. 

I firmly believe that these actions are essential for rectifying the accuracy of my credit report and mitigating any potential harm to my financial standing. I trust in your commitment to ensuring the integrity of credit reporting and look forward to your timely intervention and resolution. 

Thank you for your immediate attention to this pressing matter. I anticipate a prompt and positive outcome that will allow me to pursue my mortgage application process confidently. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation