Consumer complaint received 2016-03-31
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Credit decision / Underwriting

Complaint:
In approx XXXX Indymac Bank gave my then husband, XXXX XXXX a loan. XXXX asked if he could take me off the loan and promised he would put me back on soon afterward, that this was a special deal he and his racquetball buddies were all doing to save money. What in fact happened is that I found XXXX XXXX was NOT using my paycheck to pay bills each month anymore. I found stacks of unpaid bills. His intention was to inherit a " free house '' from his parents who were near death and he got his " free car '' by making the Indymac loan that he never intended to pay. I stopped giving him my paycheck and he moved in with his parents.We divorced. I got him to sign a document giving me power of attorney to pay all debts connected to the home, home loan, HOA fees, all debts he had abandoned. He signed a quit claim so I was on the deed again. I contacted Indymac via a three way call with the organization HOPE helping me and asked how my request to modify and assume the loan was progressing. Indymac told me and HOPE that it was " in process '' and to please be patient. The XXXX way call was interrupted by a call from the law firm of XXXX XXXX XXXX stating, " I do n't know what Indymac is telling you and HOPE, but they have your home up for sale this morning ''. I put my XXXX son XXXX in the car still in his pajamas and XXXX XXXX filed Chapter XXXX and stopped the foreclosure 15 minutes before the home was to sell. With the open Ch XXXX I was able to achieve a loan modification. The loan was purchased by XXXX Bank and managed by XXXX XXXX XXXX. I started paying the modified loan on XXXX XXXX, XXXX and to this day have NEVER been late, never missed a payment. XXXX XXXX was satisfied that I was going to continue paying on time and sent me an assumption packet so I would begin to get credit for paying the loan on my credit reports. A week later the loan was moved to OCWEN. OCWEN 's underwriters refused to recognize me until XXXX XXXX, after I had been paying the loan six years. They finally let me assume the loan. I immediately contacted KYHC, Keep Your Home California and applied for help with the upside down loan. KYHC gave OWEN over {$74000.00}, which Ocwen accepted for the payment of my Ocwen Loan # XXXX. Ocwen then told me repeated in writing and via phone that they reported my loan to all the credit bureaus. They gave me a letter to show the bureaus to show it was the BUREAUS fault if my home loan was not being reported. In fact, XXXX told me that on XXXX XXXX OCWEN removed my home loan. XXXX told me OCWEN removed my home loan on XXXX XXXX. It was removed from XXXX as well. Ocwen claims I am responsible for the loan but should not get credit for the payments I made because of the Ch XXXX filed due to divorce. Ocwen claims XXXX XXXX should not have modified the loan. Ocwen is making such a confusing mess that I request CFPB investigate and get them to let me get credit for paying this loan. I have NEVER been late. Since the divorce this loan has been paid by me only and ALWAYS on time. I have begged XXXX XXXX to let me assume this loan from day one. It seems like very punitive harsh punishment for me and my XXXX son to suffer while XXXX/Ocwen take my money for six years and yet treat me like I do not deserve to have my loan reported to the bureaus like most people do. I feel I am being treated like an indentured servant who has no rights.

Company response to consumer: Closed with explanation