Consumer complaint received 2017-12-23
Company: JPMORGAN CHASE & CO.
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
I opened complaint XXXX about checking account because Chase effectively stole {$2200.00} from me by failing to execute a verified wire transfer. The details of my complaint to CFPB of XXXX/XXXX/XXXX were : " I opened a checking and savings bank account when I was training in the USA. I have since returned to the XXXX XXXX where I live and work. In about XXXX XXXX I concluded there was no further point in having a US bank account and I instructed Chase to transfer the balance of the money - {$2200.00} - to a XXXX bank account. I passed the online and telephone process in place to avoid fraud and was informed the transfer would take place. Instead of that, Chase terminated my online access to the account and did not transfer the money. I telephoned them and they passed me on to a wide range of people over a very long phone call. They first said I should go into a branch of Chase in the US,  which is obviously not practical as I am in the XXXX XXXX and have no reason to return to the US.  After the very long phone call I was cut off and thought it impractical to phone back given the many layers of supervisory staff I had gone through in the earlier call. I therefore wrote to the bank to complain on XXXX XXXX XXXX and again on XXXX XXXX XXXX. I have not had a reply or solution and the practical effect is that they have stolen my money. What I want to happen is for all of the money to be transferred to me in the XXXX by wire transfer as I originally instructed. If any compensation is payable that would be great. Obviously I do n't want Chase to have eroded my money through account charges since they had the instruction in XXXX. '' In response, the bank said they would pay out the money on receipt of a faxed notarised letter. I faxed they letter and they still did not pay. On XXXX/XXXX/XXXX I responded through CFPB as follows : " I paid an attorney to notarize a letter and faxed it as instructed. The bank still did not transfer the money as instructed and as they say they would in their response to my complaint to you. Instead the bank sent a letter dated XXXX XXXX which I received today XXXX XXXX. I tried to phone to talk about it, but could not get past their security as my account is on hold for security reasons. '' The bank still did not pay my money and wrote to me say that fax was not sufficient, the notarized letter must be posted. I therefore posted it to them and there has been no response at all. 

The bottom line is that Chase still has my {$2200.00}. I am worried they will steal it by a ) not returning it to me at all, because they have not complied with their agreement through CFPB and b ) they will have found a way to reduce the balance by applying charges because they sent me a letter in about XXXX XXXX to say they will be levying charges on the balance. I have had no reply to my letter of XXXX/XXXX/XXXX complaining yet again and insisting they send me my money. They do not seem trustworthy.

Company response to consumer: Closed with explanation