Consumer complaint received 2017-11-07
Company: TD BANK US HOLDING COMPANY
State: MA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage

Complaint:
FAXED XX/XX/XXXXTO TD BANK MAINE at XXXX 1.  TD Banks Mortgage Department has egregiously and systematically repeatedly refused to reconcile and detail how they have arrived at a {$4500.00} charge on HELO account XXXX. 
2. TD Banks Mortgage Department figures do not add up. Factually, they are minus {$2100.00} in favor of Plaintiffs ( see 7 ). 
3. TD Banks Mortgage Department has consistently and with an intentional systemic policy referred this complaint to others who can not answer, will not detail nor can they explain the delta difference of {$2100.00} 4. TD Banks Mortgage Department has designed a system to encourage mathematical mistakes in their favor by enabling a system-wide, silo-communications only. This method forces the customers, who notice an error in computation of charges, to wade through specialized pillars of employees who do not communicate with each other and have only one part of the problem they are allowed to address. This creates a time lag and TD fees which begin to mount in TDs favor. 
5. TD Banks Mortgage Department threat of retaliation of late charges/reporting discrepancy to the credit agencies such as XXXX ; thus, forcing the Plaintiffs to pay the incorrectly amount of {$4500.00} ( see Exhibit 2 ) 6. TD Banks Mortgage Department has used expired authority to inappropriately to take funds then when brought to their attention reversed their action ( see 6e and 7 below ). TDs previous behavior in the past is similar to XXXX XXXX as it relates to false credit card accounts. This is mentioned only to support the argument of inseparable and inappropriate banking-conduct to exhaust their customers into submission at great costs to their clientele resulting of increased profits to TD. 

TD BANKS MORTGAGE DEPARTMENT INTENTIONAL MISDEEDS IN CALCUATIONS a ) TD intimidated Plaintiffs without justification and authority into paying {$4500.00}. ( see Ex 2 ) b ) TD refused repeated attempts to exactly detail the amount ( s ) charged.
c ) TD without authority nor explanation took {$2600.00} of the full payoff of {$420000.00}. ( see Ex 1 ) d ) TD Took* on 8.8.17 without authority nor explanation and then, after caught, returned {$4800.00} e ) TD has intentionally intimidated Plaintiffs into incorrectly overpaying {$2100.00} ( see 7a below ) 7. The correct formula for computation of TD former HELO account XXXX. XXXX is : a ) $ XXXX + {$75.00} + {$10.00} {$2600.00} ( d ) {$4500.00} ( see Ex XXXX ) = {$2100.00} owed *************** To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date : XXXX XXXX, XXXX From : XXXX Subject : Acct # XXXX This is to inform you of receipt of your letter dated XXXX XXXX, XXXX requesting remittance of the above referenced account ending in XXXX. 

Please be advised on XXXX XXXX, XXXX ( we submitted final and complete payment ) and we sent/faxed a notice to TD Mortgage of intent to file a recovery law suit of the TD incorrectly computed amount paid on check # XXXX, of account # XXXX for the amount of {$4500.00}. 

Interestingly enough the amounts computed within your letter, referenced above, have zero similarity to the amount paid and it appears more than you stated. Thus, clearly establishing that TD not only does not communicate within its own ranks, but intentionally confuses the customers as to the actual amounts owed and the authority to charge. 

We will be attempting to collect an overcharged payment, paid on XXXX, owed us and any and all information we obtain from you will be used for that purposes. 

Another Computation using TDs own figure of $ XXXX from ( XXXX to XXXX XXXX days ) : XXXX x XXXX days = XXXX = total owed TD. 

TOTAL Paid TD : {$4500.00} + {$3500.00} @ = {$8100.00} {$3800.00} = TD owes {$4200.00} to XXXX The bottom line is simple : Tell us how you computed and the authority to compute the figures or tell it to the judge. We believe as the figures show a mistake has been made and it appears the mistake favors XXXXD. All we want is a fair and accurate accounting and to date TD will not provide same and factually, the above letter, clearly shows TD has different figures all day long. We have complied by overpaying, perhaps retroactively TD will comply with our requests. 

Best regards, ************* To : XXXX XXXX XXXX Date : XXXX XXXX, XXXX From : XXXX Subject : Probable incorrect billing in account ending XXXX Attached : TD Payoff notification of {$420000.00}, ending XXXX ( 2 of 2 ) We request TD explain the discrepancy ( in writing ) of their attached payoff letter v the demand for another {$4400.00}. 

The issues are simple : XXXX XXXX a mistake was made on the payoff amount we paid, and we owe more or 2 ) the payoff amount is correct and we own nothing. We believe the attached TD payoff in full is and was correct. 

However, there was an inordinate amount of legal and illegal activity involved in our TD HELO expiring without proper notification and the HELO authority-to-take had expired. 

If TD is correct we would like to rid ourselves of this unpleasant TD created mess, and pay what is legally owed at once. To accomplish this, we need an explanation and justification ; which to date has been ignored by TD. 

Our accountant says we own zero as we complied with the TD amount owed in the attached payoff. We need a TD forensic review and report to us expeditiously in writing so we can pay or not and move forward. 

Best regards ***************** To : XXXX XXXX XXXX Date : XXXX XXXX, XXXX From : XXXX  Subject : Acct # XXXX After repeated request for an understanding of the determination of how the new dollars were determined, why and the authority for TD to bill an additional XXXX after XXXX XXXX 

XXXX XXXX sent a full and complete pay out amount, good until XXXX of {$420000.00} as faxed to the above number on the XXXX, XXXX. 
I will file a complaint against TD to be served at XXXX XXXX XXXX in XXXX ME in 15 days in XXXX XXXX at XXXX XXXX. XXXX, XXXX MA should I not receive in writing a forensic review of what if any we owe. 
Sadly, by the time the case will be docketed surely TD will address this issues to both of our satisfaction. 

Its such a small claims matter, but important nonetheless. as no one from TD has been able to explain with specific written detailed and accepted accounting procedures. There is always unanswered questions and nobody feels good send me the answers so we can move on. 

Please call any time or you can send you response to by email referenced above. 
Ask yourselves why are you making me do this. It should be simple as its little money.

Company response to consumer: Closed with explanation