Consumer complaint received 2021-07-13
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/XXXX I received a First Draw PPP loan for my business from XXXX XXXX XXXX which was deposited into my checking account in the amount of {$20000.00} on XX/XX/XXXX. My Second Draw was deposited into the same account on XXXX XXXX. The following day XXXX XXXX I withdrew $ XXXX from my first draw. Capital One questioned me about the money I was withdrawing. Had to move to another drive through and speak with someone else. Questioned me about my money that belong to me that I am responsible for paying back if loan not forgiven. I nearly waited half hour before they approved the withdrawal. Even though it was monies in my personal account that was being used along using the PPP loan monies for my business. The monies that was my personal monies I would use, deposit or withdraw from. I kept track of the monies I used for PPP Loan for the business ( bills, payroll etc.. ) Wasn't able to open up a business account at the time due to my hours at work. My wife SS retirement check is also deposited into the checking account monthly. On or around about XX/XX/XXXX Capital One froze my checking account. I notice when I went online and notice that the checking account showed Your funds are currently not available for withdrawal. Please call us at XXXX bills. I decided to go into the bank personally with my wife on XX/XX/XXXX to see what was going on and also to see if I could withdraw the personal funds from the account. The teller had to call someone on the phone. Teller returned and stated the department wanted her to asked us some questions. Gave her our tax id number, when the business established and teller proceeded back to the phone. Returned again said that they are asking for more information call this number XXXX and email address XXXX left highly upset that this has happened. We have been with Capital One since XXXX or XXXX. My wife had her business accounts with them until it closed. My wife went into Capital One bank on XXXX XXXX spoke with teller and withdrew ALL her monies from her saving accounts. Teller had to make a call first and told her she could withdraw from her savings because that is not froze, was told she could not withdraw from the checking account of personal funds not business funds because of the freeze. What kind of XXXX is that. We called the XXXX number. The Protection Resolution Team stated that they needed more information. On XX/XX/XXXX I emailed my signed PPP Loan application of the amount and my Schedule C Profit and Loss from Business XXXX. On XX/XX/XXXX, received a call from XXXX still investigating. What was sent was not enough. Now they are asking my XXXX Taxes. I told them I was not going to send them anything. This doesn't make any since that I have to provide this information which the money is mine and I am responsible for paying in back. I asked for them to close the account or send the money back. She stated they can't close but can return the funds and it would take 5 days. The next day I called and spoke with XXXX around XX/XX/XXXX they are still don't know how long. I asked for a supervisor. Spoke with Supervisor XXXX told her of my previous conversation with XXXX. It may take a couple of days it have been escalated but the weekend coming up may be next week. I have been calling since then. Same story different day. I called XXXX XXXX XXXX PPP Cancellation team on XX/XX/XXXX and spoke w/XXXX  and told her what was going on. She said I could fill out a cancellation form. XXXX emailed the cancellation form. I filled out the form and emailed back that evening and requested if funds once cancelled from Capital One be deposited into my business account with another bank. 
On XX/XX/XXXX I emailed Harvest Small Business and Womply whom the PPP loan application was done through, a letter about what was going on with Capital One. I called XXXX and asked what can the bank do about sending the monies back. The lady stated they can write a check in the amount of the funds and mail to Harvest Business Loan XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX, CA XXXX. On XX/XX/XXXX, I called Capital One and asked for a Supervisor. Spoke with XXXX. Told her what XXXX stated to me. She stated she could not send them a check. She stated on XX/XX/XXXX a Harmless letter was sent to XXXX. They are waiting on them to respond. It could take up to 90 days. She said they couldn't release the funds at all. I stated to her how disappointed and upset I was and can't believe Capital One have treated me in this matter. After ending the call I forgot to asked her if she could send me copy of the letter Capital One sent XXXX. I called back and spoke w/XXXX  and he couldn't connect me to a specific person. Stated to me I could not get a copy of the letter and my relationship with Capital One have ended. 
XXXX XXXX

Company response to consumer: Closed with explanation