Consumer complaint received 2018-09-26
Company: Comerica
State: TX
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I filed a Small Claim Petition against Comerica Bank and XXXX XXXX XXXX on XX/XX/XXXX, at the XXXX County Courthouse in XXXX, Texas. My Comerica bank account was debited for {$2200.00}, XX/XX/XXXX, for an appraisal that was performed under Comericas direction by XXXX XXXX XXXX. The report issued to me was severely flawed. A review of the document presented to me showed more than 45 technical issues with the data/report. I sent an email documenting at least 25 of the issues to the bank officials and the XXXX team asking that the appraisal be repaired. I sent follow-up emails asking for repair to the document but both parties ignored my emails. I sent certified letters to Comerica on XX/XX/XXXX ( refused ) and on XX/XX/XXXX ( signed for ), asking for a refund of the debited money, but never a response from Comerica. 

The issues with the appraisal were so numerous that the report, by default, was not believable, rendering it unusable. Comerica never addressed any of the issues with the report. Out right lies were presented in the document : discussions the appraisers attributed to me were not true ( I never spoke with the appraisers ). The property description, condition, size, zone and street descriptions were inaccurate. Supporting information to substantiate the market analysis was not included. Comerica never attempted to fix/repair the report Comerica just never tried to make the report right. I filed a formal complaint with XXXX XXXX XXXX noting the serious concerns with the document. 

Comerica did try to show an attempt to consider a comparable property ( to modify the report ) by tasking my agent and I to present properties, but all properties presented to Comerica were rejected. This was odd because the banks own engagement letter to XXXX stated, at least one current and comparable and improved listing must be included in your report and analyzed. If there are no current and comparable listings available include a discussion of this fact. But this false look for a comparable property sending me on a wild goose chase -- would not have addressed many of the systemic problems with the report. 

Comerica never tried to meet the basic tenants of a MAI appraisal : a document that a " reasonable person should come to the same conclusion with information in the document. '' Comerica did nothing to rectify the situation. Comerica was asking me to use this flawed report to decide on a property worth near of a million dollars ( {$690000.00} ). Because of the gross errors with the report no decision could be made on the property at hand. Because Comerica would not fix the report I lost the property. They debited my account ( for {$2200.00} ) without providing a reliable nor usable product.

12 attachments are provided as supporting information for this complaint.

1. Meeting requested with Comerica. Concerns noted with the appraisal.

2. Reported Issues to Comerica and XXXX XXXX XXXX. 
3. Engagement letter concerns and issues.

4. Note to bank on the appraisal being unacceptable.

5. Note to XXXX, XXXX. Manager, Comerica. 
6. Follow-up note to branch manager, XXXX, Comerica, appraisal fee refund request. 
7. Account debited.

8. Certified letter requesting refund.

9. Small Claim Petition 10. Submission to XXXX XXXX XXXX, formal complaint against XXXX XXXX XXXX.

11. Response from XXXX XXXX XXXX. 
12. The Appraisal

Company response to consumer: Closed with explanation