Consumer complaint received 2020-06-07
Company: Square Inc
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX at roughly XXXX, my account as tens of thousands with Cashapp owned by Square , Inc were frozen/locked. With zero correspondence, emails from cashapp. I personally had/have {$1700.00} in my account. My UIA. Unemployment UIA benefits get direct deposited into my account. when I filed my initial claim, although I input my name and address. I had a previous claim from XXXX, all address and name changes must be approved by UIA due to the overwhelming number of filings. My 1st deposit came under my maiden name and address from the XXXX claim, XXXX I was unmarried and lived elsewhere. A few days later I received 3 approval emails from the UIA. Approved my. Name, address and phone number changes. Which i sent to cashapp as well as I'll attach here. 

After 100+ emails, THEY HAVE NO WORKING PHONE NUMBER TO CALL., I had to open a XXXX account just as a means to have some contact them. But they have selective customer service. Once they " DM you. With a robo response, " whoa. What is going on '', that will be the last DM, or time your XXXX  show up on their page After 100+ emails, driver 's license, my marriage and birth certificates, my social security card, my deed to my home. My tax return. My UIA approval letter with tax return 1040 attached, my vehicle registration and insurance. 6 days of no access to my money. Zero response from cashapp. I got an email. " your account has been UNLOCKED you may resume using cashapp and all features ", except it wasn't unlocked per email. 

I started sending another nearly 100, reports to XXXX. They were untruthful with XXXX. I got a local news reporter to ask Squares. P.R. dept. " we have found a " FEW " accounts were unemployment benefits were fraudulently deposited into customers accounts, for the safety of our customers we have locked the " FEW " accounts and placed fund 's into a smaller account until we can validate. I don't know what a few means to them, I know tens of thousands, mostly minority and low income areas. Maybe near a XXXX XXXX. 

After my report to the XXXX, I get 2nd in 2 weeks and final email. now on XXXX " your account has been UNLOCKED " to " this is XXXX a manager here at cashapp. You have violated rules and regulations, this is pertaining to an inquiry made on your account from the government agency overseeing UIA payments. Please contact government agency overseeing UIA payments. You can reply but will not affect our descion.??? All the verifications I sent? 

There is a " XXXX crime ring " from buying ss numbers and XXXX crime ring collecting UIA benefits, its been sent to UIA clients. In news papers on secret Service website. But if I send my driver 's license, my birth and marriage certificates, my deed to my home. My tax return, my UIA approval letter with tax return attached 1040, vehicle registration and insurance. Plus 18-30 each email. Screenshots of MIWAM UIA account. Showing  active, certifications, name. Address. 

1. Where is the money? I contacted as many their local UIA, mine said " we dont have any idea what cashapp is talking about. And haven't received any returned deposits from cashapp.?

2. My account is active, proven 3. It's my money, you don't respond. I'd you'd like to suspend my account, then allow me to cashout and we'll part ways. Not to fill your pockets. Thousands. 2,4, 6 weeks zero response, " i can not feed my kids " 4.
Untruthfulness. Lied to XXXX, local news. Me and others. I spoke with UIA, showed you pics. I still get benefits which I showed as less than 2 days ago, just not into my locked account with them. No government agency inquired about my account. I gave them every piece of verification a person can send

Company response to consumer: Closed with explanation