Consumer complaint received 2021-08-19
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
Wells Fargo reps have not addressed non-receipt of settlement checks which are inadequate, do not cover damages caused by unauthorized accounts. Reps reply with information showing checks cashed and or supposedly verify address sent to which I was not living at the time of issue, claim address was verified but have not shown and proof of such. Further, a XXXX replied addressing a request to close current Wells Fargo account in which case has nothing to do with non-receipt of checks which do not cover damages. I was offered a settlement amount of {$3700.00} by XXXX XXXX in XX/XX/XXXX, no payment received to date, I moved from address in XX/XX/XXXX, anything sent to old address via XXXX, XXXX would not be received. This matter was investigated, a second check supposedly re-issued, sent to old address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. I was working with a XXXX XXXX at the time, he requested check sent signature required via XXXX, nothing received. Further, a second check in the amount of {$500.00} which represents a phone mediation between myself, two Wells Fargo reps and a mediator was not received, also sent to old address.. In case anything sent via USPS, I have not received anything from Wells Fargo since moving in XX/XX/XXXX. As stated before, Wells Fargo reps reply by showing checks cashed and or verify address sent to which I did not live at the time, does not address issue of non-receipt. Further, the total of checks, {$4200.00}, does not cover damages sustained due to these fraudulent accounts opened in my name. Also, the mediation letter supposedly sent to me, agreeing to {$500.00} payment was not received, not signed by myself. I believe the person ( s ) now living at address may have intercepted document including two checks, forged my signature, cashed in my name. I've detailed this information in prior CFPB complaints, which are numerous and will continue to be filed until resolution made which includes a reasonable settlement offer which covers damages and includes missing payments. Again, Wells Fargo reps reply by either verifying checks cashed, in which case not by myself and or verify address which I did not live at the time.. Most recently, I've been calling Wells Fargo executive phone bank, given various bogus numbers to mediation dept, all incorrect. In order to locate correct number, I had to call the company whom issues checks, Epic, was provided with correct number which I've also been calling, spoken with numerous reps including two managers by the name of XXXX and XXXX, no resolution received ... It appears Wells Fargo reps are trained to give out incorrect numbers in order to dissuade customers like myself from reaching correct dept, which the CFPB might want to look into and launch an investigation into Wells Fargo handling of this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation