Consumer complaint received 2023-05-18
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Please note it is necessary for me to provide personal information for a clear description. 

Case details : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Sale price : {$290000.00}. 
Mortgage : {$280000.00} Interest rate:7.75 % Down payment : {$14000.00} Wells Fargo Loan XXXX XXXX obtained a mortgage for XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX on XX/XX/XXXX for {$280000.00}. 
Under predatory lending from Wells Fargo, I was given an interest rate of 7.75 %. 
I was able to fulfill mortgage payments from XX/XX/XXXX to XX/XX/XXXX. After this I started looking at loan modification options with Wells Fargo, but I was improperly denied mortgage modifications. I was XXXX  on XX/XX/XXXX. 

Problem : I am one of the affected consumers who was foreclosed by Wells Fargo wrongfully in XXXX. 

Various Attempts to get help in obtaining a loan modification : I reached out to Wells Fargo Home mortgage at least XXXX times unsuccessfully without getting a loan modification. As I attempted to work with Wells Fargo, I started seeking other remedies to retain my home. Below are the multiple entities I reached out to from XXXX. 
Note : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and XXXX XXXX XXXX are no longer in business. 

XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. Here I worked with XXXX XXXX, who defrauded me of {$550.00}. 
XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX, NJ XXXX. Here I worked with XXXX XXXX but I did not receive any help. 
XXXX XXXX XXXX XXXX XXXX business in XXXX. 
XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
I worked with XXXX XXXX XXXX from XXXX and I was defrauded a total of {$11000.00}. I signed up with XXXX XXXX XXXX and paid {$2000.00} as the initiation fee. 
For XXXX  months, I was working with XXXX XXXX in the XXXX XXXX XXXX XXXX, paying $ XXXX  monthly in hopes of saving my home from XXXX  and obtaining a loan modification from my servicer paying them a total of $ XXXXThe agent, XXXX had me meeting with her on a weekly basis. I live in XXXX XXXX, and I was commuting to XXXXXXXX XXXX for various months in hopes of getting loan assistance. 
I came across this new release recently after years of being defrauded-confirming they were a scam. 
XXXXXXXX XXXX XXXX  Wells Fargo : I contacted Wells Fargo on Friday, XX/XX/XXXX, at XXXX at XXXX to report this. This is the line for Wells Fargo specialized customer care and resolution. I connected to a female, named XXXX. My XXXX  was assisting me with the agent, she was not helpful. When I asked her to confirm my address and email, she proceeded to verify my XXXX address and ignored my request to confirm my address saying that anyone who was affected by this has already been contacted. People think this is a new settlement, but it has been going on for years okay and she ended the call. 

I called again that Friday XXXX, this time pressing option # XXXX for XXXX. When connected to the XXXX line, agent XXXX answered the call and told me that he only spoke English and that they do not have a XXXX speaker line. XXXX reiterated that anyone affected would be contacted by mail but when I asked him to investigate my case. he didn't make the attempt to. Though the message clearly stated to press option # 2 for XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation