Consumer complaint received 2016-01-28
Company: JPMORGAN CHASE & CO.
State: FL
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
On XXXX/XXXX/XXXX I made a {$600.00} cash deposit at a CHASE ATM at the outside drive thru ATM. After taking the XXXX bucks the ATM screen froze, and did nothing but have a frozen error screen. Now, this has happened to me TWICE in the past six months, except this time, this ATM did not give me a error receipt to call and make sure the money was accredited. FIRST WARNING of something gone wrong, besides the original technical difficulties. After waiting several minutes and being honked at, I reluctantly drove around to go inside the CHASE branch to speak to a manager, where he supplied me with the claims number and the ATM information. After about an hour and a half of waiting on hold and being passed around to representatives I finally was told by the gentleman " I see you making the deposit at the ATM at the time of your claim, your account with be credited the {$600.00} '' Which at the time pleased me and thought all was resolved. Until a MONTH later, on XXXX/XXXX/XXXX I check my account to see a " reversed credit dispute $ -XXXX '' I had no warning, no one tried to reach me to tell me the issue. NO, they went sneakily behind my back a month later and took the money out of my account. Since then I have made multiple phone calls, spoke to several representatives, and have spent agonizing hours trying to get MY money back from THEIR technical errors. I have been told " there is nothing we can do, your money has not been retrieved, we have sent out technicians to our sister locations to try to find the missing {$600.00}, which has not been accounted for ''. I am now at FAULT for their faulty ATM 's. After doing some research I have seen XXXX individuals suffering the same as me with CHASE. I feel as though I have been CHEATED, and STOLEN from. That {$600.00} was hard earned server cash I worked months for, to save for XXXX and bills. Now I am collecting over draft fees, on top of my money being STOLEN. 

I am angered that I have done all of the necessary steps in my claims to get my money back. I was told I was SEEN on camera at the ATM by their own rep on a RECORDED phone call. They have proof I was there, in broad day light making the deposit, they can see me going into the building, even asked me to tell them the actual increments of bills I deposited, and now all of a sudden, its like I never even made the deposit. 

The customer service I have received is XXXX, I suffer from XXXX and confrontations like this eat away at me. This WHOLE ORDEAL HAS BEEN A NIGHTMARE. Basically being called a liar and thief, after I have been a CHASE client for YEARS. After seeing so many other people dealing with the same obstacle I feel as if CHASE MUST know about their faulty ATM 's, and I am screaming FRAUD!!!!!!!!!! FRAUD FRAUD FRAUD!!! How many people is CHASE making more money off of, by allowing these poor functioning ATM 's to remain operative? This is despicable for such a large banking corporation, and frankly I am disgusted. ITS MY MONEY, and CHASE stole it POINT blank, they NEED to take responsibility for THEIR bad machinery I made on THEIR premises, with PROOF.

Company response to consumer: Closed with monetary relief