Consumer complaint received 2020-09-18
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I purchased the XXXX XXXX XXXX on XX/XX/XXXX from XXXX and paid {$290.00} through XXXX. XXXX didnt send me any shipping notification after or before shipping had started. I received an email from XXXX regarding shipment on XX/XX/XXXX XXXX. I checked this email XXXXdays later thinking it was shipped out on XX/XX/XXXX because it said shipping status was " shipped '' and checked the tracking number at XXXX on XX/XX/XXXX. I thought it was still in transit to me, but XXXX  tracking ( XXXX ) said it was already delivered ( left in the porch ) on XX/XX/XXXX which was one day  earlier than when I got an email from XXXX. Yes. I got the shipment notice one day after it was delivered! However ; I was always checking my porch everyday because I got packages all the time. It wasnt there. I left the message at XXXX  contact number because no one was answering. I also tried to email them at XXXX, but I kept getting mail delivery failure messages. It seems to be impossible to get hold of the seller. I also filed the claim at XXXX and emailed XXXX XXXX XXXX ( seller per XXXX ), but haven't heard anything from them. 

After I Filed the claim with XXXX, the seller ( XXXX XXXX ) provided another XXXX tracking number ( XXXX ) to XXXX, not me which said the package was delivered on XX/XX/XXXX on the porch again. There was no package left on my porch on XX/XX/XXXX. IT wasn't delivered again. 

According to the first XXXX tracking number, the weight of the package was XXXXLB but per the second tracking number, the weight of the package was XXXXLB -Did they send two different products? Why did they provide to XXXX two different tracking numbers? 
According to XXXX website, the espresso machine ( model ) 's weight is XXXXlb, not XXXXlb nor XXXXlb. 

I requested the claim on XXXX. Why did they send another package to me on XXXX? did they already know it wasn't delivered before I filed the claim? 
XXXX took the seller 's side because the seller submitted the tracking number that said it was delivered. so I called chase customer service and they did charge back for me right away. 
Few days later, I found chase recharged me for this transaction. I opened a dispute case for this and I submitted every evidences and information that point this was complete scam. I got an email reponse from XXXX that had detailed informations about the tracking number and its package. It was from XXXX XXXX XXXX  and delivered to different person at different address in my city. I ordered an XXXX XXXX  and from XXXX. I also submitted this to chase believing this is solid evidence that I didn't get my product. 
chase took 2 months for what they called " investigation '' and I finally got a letter saying that per thier investigation, the result will remain the same. I will still be charged {$290.00} after not getting what I ordered. 
I called chase dispute team and they kept saying one simple, but unacceptable reason for thier decision. The seller provided the  tracking number saying it was delivered. 
As long as the seller provide the tracking number, does not matter the tracking number is for mine or not, it's so easy for the scammers to get away with it.

Company response to consumer: Closed with monetary relief