Consumer complaint received 2019-06-23
Company: FIRST NATIONAL BANK OF OMAHA
State: OR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
Hello, Beginning in XXXX our new Stmt for our XXXX MasterCard arrived. I paid the entire amount in full. Pmt due date was XX/XX/XXXX, pmt arrived XXXX, No problem. 

Next Stmt, reflects purchases, a Bal transfer that we took advantage of and a {$200.00} dollar advance fee. I again paid the entire purchase amount, and an additional {$1200.00} dollars on top of that. Stmt asked for a Min pmt of {$330.00}. The purchase amt was {$3700.00}, bal transfer was {$10000.00} ( zero Int for 12 months ), and fee of {$200.00}. Pmt due date was XX/XX/XXXX, I sent a check for {$4900.00} ... basically a complete over pmt!! 

Next Stmt, they received the {$4900.00} on XXXX19 ... well ahead of the due date of XX/XX/XXXX. I think this is where the trouble begins as there is now Interest charged. I have called several times about this, I continue to be told that they are looking into it. Month after month I am charged interest that will not go away no matter how much money I send to them. The 2nd page of the Stmt shows a Charge Summary ... it says Balance Subject to Interest Rate, Bal transfer etc. ( Interest charge {$10.00} ) The whole problem seems to be with that, ( Balance Subject to Interest Rate ). Since I completely over pay every Stmt I  should not have ANY amount Subject to Interest rate! 

My husband and I have talked to half a dozen representatives about this, all saying different things. They have said that the pmts were received too early! Crazy!! 

Next Stmt, due XX/XX/XXXX. Purchases {$840.00} plus Int. {$10.00}. Total then {$850.00}. Paid {$1800.00} ... {$1000.00} dollars over. Min was {$190.00}. Again, completely overpaying!! 

Next Stmt, due Apr XXXX reflects more Interest Charged ... {$18.00} ... this is the TRAP! Not sure what they are doing. They just keep saying that the Balance subject to Interest doesn't matter, it is actually just your Average daily Bal. My husband spoke with a supervisor for over an hour and a half on XXXX. Prior to that we spoke to XXXX XXXX, another woman on XXXX who said they were still looking into it. I spoke with XXXX on XXXX as I make pmts direct by phone!! They just continue to say that I must pay entire purchase amounts and the Min pmt amt ... all of which I am doing. Called on XXXX, spoke with XXXX ... she said that I just did not understand Interest rates. Also said she needed to re-issue our matter, and escalate it as no one was looking into it. 

I think this probably is enough, sorry it this is so lengthy. 

XXXX {$13.00} charged for XX/XX/XXXX billing, Int {$14.00} charged for XX/XX/XXXX billing, Int {$12.00} charged for ( current Stmt ) for XX/XX/XXXX Every XXXX of Interest charged is completely inaccurate. What I think they are doing is MIS-APPLYING all of our pmts. Somehow, maybe they are applying much of it toward our Zero % Bal transfer amount. All of my efforts should knock out the purchases, and then all the extra paid above that then go toward our advance amount. 

PLEASE, PLEASE HELP!! I can not even calculate the time, and suffering that this Company has bought me and my husband. Headaches and lack of sleep. I have XXXX credit and have never been a day late or a XXXX short on a bill in my life. THIS IS A HORRIBLE EXPERIENCE! I am taking all this time to hopefully help many other VICTIMS of this Bank!! First Bankcard of Omaha, XXXX XXXX XXXX, XXXX, NE XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief