Consumer complaint received 2018-09-12
Company: Caliber Home Loans, Inc.
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
Three years ago I purchased a house for XXXX. I recently sold it for {$220000.00}. Yesterday I received the HUD and it showed a {$13000.00} second mortgage that I didn't know I had. So, in essence I would have to come to the closing with {$10000.00}. I received a loan modification an year and a half ago, they told me that that Mortgage would be tacked on the back of my loan. I never received copies of any documents after this was completed. I kept inquiring and they said it takes months to get the documents back. Due to Hurricane Irma, losing my roof and losing my job I applied for another modificiation last year. In  XXXX they denied me first because I had already gotten a modification then they denied me again because I had my house for sale. All this time my interest is accruing and I am ready, willing and able to pay my mortgage. I called to get my payoff, they told me it was {$200000.00} and NEVER mentioned anything about the second mortgage payoff. I also never received anything in writing either, it was verbal over the phone. If I had actually received a letter I would have read the teenie tiny fine ( an 8 or 6 font ) print on the second page that states " if you have partial claim that amount will not be reflected in the payoff ''. How would I know what a " partial claim '' is? I never received copies of any of the executed documents. I reapplied for another modification and then sold the house. Now Im at the closing table and I see this second mortgage that I didn't know existed as nothing was ever explained to me, my payoff is {$200000.00} ( plus {$13000.00} due to HUD for second mortgage ) when I financed {$200000.00} 3 years ago. I call Caliber about this and they say you are in a Loan Modification, I said how can that be I was never informed. They said they sent out a letter on XX/XX/XXXX which I also never received. I had tenants living with me that I made leave, I had to relocate my daughter and sell my house because I was denied. I have sold all the contents of my house and here I am at the closing table needing {$10000.00}. Caliber tells me now that I can do a Short Sale and walk away with nothing. Then they suggest that I get the Buyer to pay XXXX more for the house or perhaps get the Buyers realtor to come down in his commission. Caliber had not apologized for providing inaccurate information, they SAY they send correspondence and dont. Now the Buyers realtor is also their Landlord so it is believed that he isn't presenting the full picture, he is okay with waiting on the Short Sale because he still gets his rent while they wait. Caliber has given me two different modification decisions, they gave me an inaccurate payoff quote. I would NOT have sold my house for less than what is owed under any circumstances. I called Caliber to ask who I spoke to that day so I could get his name, their " conveniently '' isn't any record of the call. Im am sick to my stomach, there has to be repercussions. I am not preforeclosure, if they even waived a small portion of the late fees and interest we could help get this loan closed. I don't know what to do but I do know that this is VERY WRONG and what they told me was wrong and now I make nothing off my house. I have asked them for copies of my denial letter and my approval for the modification letter, they said they had to get clearance to produce it.

Company response to consumer: Closed with explanation