Consumer complaint received 2018-12-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I Have 2 balance transfer 's at 0 %. 
The first expires on XXXX and the second expires on XXXX I have a purchase, that I am paying {$1.00} interest on which I WAS uunaware of. 
WHY? 
BECAUSE : When I looked at my statement from Bank of America, under " Interest Charge Calculation '' it states as follows. 

Purchases : APR = 8.90 % Balance subject to interest rate : XXXX. Interest charged by transaction type. {$0.00} Direct Deposit Advances : APR = 0 % Balance subject to interest rate : XXXX. Interest charged by transaction type. XXXX I only see a charge of {$1.00} under transactions, with absolutely NO information on why I am being charged {$1.00}. It certainty not under the " interest charge section " as I listed above. NO WHERE is it explained on why Bank of America is charging me {$1.00} I called on XXXX spoke with XXXX  ID # XXXX out of Texas. 

XXXX stated the {$1.00} is a minimum interest charge from a couple of months ago and I still owe {$19.00}. I had no idea. Its not on the statement!!! 

NO WHERE does it state on my statement that I owe {$19.00} and that I am being charged an interest on that amount under " interest charges Calculation '' or does it mention I owe {$19.00} with a fee due. 

My statement from Bank of America does not tell me the balance I owe at the 0 % due on XXXX nor does it tell me what the balance is at the 0 % due on XXXX. 
This is how I missed the {$1.00} fee. 
This does not seem legal to me. 
Who else do I complain to? Bank of America needs to make these statements clear to consumers? I would think by law.

I would like an explanation from Bank of America and to know if this practice is legal. 
XXXX, I don't think she knew, she basically stated, they don't have to break it down. They can just lump it all together under one balance without any explanation. 

I don't want to pay the {$1.00} as it is not listed under my " interest charge calculation '' I don't know if I paid this last month or the month before, but I feel I was miss lead. As I quickly look under the " Interest Charge Calculation Saw no interest charge and thought " I was good " But, In fact, you place a {$1.00} charge under transactions without any explanation, what so ever and you called it a day.

Well, I found out, your doing this and it is wrong. You get 1 million people to miss this and Bank of America could profit {>= $1,000,000} a month.

I would like to file this complaint, and know what my rights are as a consumer and what Bank of America obligations are to their customers along with how the law is written in respect to credit card companies and information needed to provide to their customers.

Please let me know if account info is needed, as you stated not to provide that info now. My statement at this time contains to much personal info, Bank of America can con tact me, if needed. 

Thank You

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation