Consumer complaint received 2021-09-02
Company: WELLS FARGO & COMPANY
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I lost 14 points on my credit score because WELLS FARGO DID NOT REPORT MY {$970.00} XXXX PAYMENT I PAID THEM ON XX/XX/XXXX. I checked my annual report today, XX/XX/XXXX and the only thing missing and the cause of the drop in my XXXX  score is because WELLSFARGO DID NOT REPORT I PAID MY XXXX PAYMENT TO THEM, before they transferred my mortgage to XXXX XXXX  on XX/XX/XXXX. I paid Wells Fargo and I called and talked to first a XXXX, explained i needed them to post my XXXX payment as it says XXXX paid and XXXX shows I was transferred on XX/XX/XXXX and says XXXX payment for XXXX so my {$970.00} payment was not reported, Then XXXX gave me his supervisor XXXX and I had to repeat it all over again, so I asked for his supervisor of the mortgage dept. to contact their dept that reports to the agencies and tell them i paid XXXX 's payment which he acknowledged, but he said it wouldn't be until next Tues because of the holiday, BUT THAT I NEEDED TO SEND IN A LETTER REQUESTING WITH COPIES OF MY CREDIT REPORT I PRINTED TODAY FROM ANNUAL CREDIT REPORT SHOWING THEY DIDN'T REPORT MY PAYMENT, THEN THEY WOULD REQUEST IT FROM THE CREDIT REPORTING AGENCIES AND DISPUTE IT!!!!!! I said why can't you just go into the reporting agencies and report the payment! I have had to deal with Wells Fargo for 27 years after they bought out XXXX XXXX XXXX that had our mortgage, that is how they got us and my hubby which has been passed since XX/XX/XXXX and we never ever refinanced so Wells Fargo has been our mortgage since XX/XX/XXXX.. I sent them certified copies of his death certificate, my filing of certified copies of our will and filing in XXXX and then they changed my acct.. # and where i sent the payments, but one time they sent in my SS # wrong and for years to get my XXXX reports I have had to send in several times, my copies of SS card, drivers license, and an electric bill, and also my 1099 tax copy, in order for XXXX so they would change my SS # to the correct one ( XXXX ) last digits and Wells Fargo kept sending XXXX which is wrong and now this! I know how Wells Fargo is and how it takes them weeks to do anything and also they send letters stating we are sorry, we will be a few more days! BELIEVE ME THEY DON'T CARE IF IT GETS CORRECTED AS I AM NOW WITH XXXX XXXX SINCE THEY TRANSFERRED ME WHEN I ONLY HAVE 3 YEARS TO PAY ON 30 YEARS LOAN AND 27 YEARS WITH THEM! I make sure i watch my scores and also pay my bills on time and it took along time to get my credit score up to XXXX XXXX  and XXXX XXXX  and then lose 14 points to XXXX now and the only thing that has changed is WELLS FARGO NOT REPORTING MY XXXX XXXX PAYMENT. PLEASE AND THANK YOU, MAKE THEM TASKE THE RESPONSIBILITY OF REPORTING MY PAYMENT I PAID THEM! I have worked really hard to get my score up there! Thank you and XXXX  bless! XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation