Consumer complaint received 2018-09-05
Company: General Motors Financial Company, Inc.
State: PA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
This is not a duplicate I purchased a vehicle from XXXX XXXX in XXXX, PA on XX/XX/XXXX. As of XX/XX/XXXX, my lender ( GM Financial ) did not received the title on this vehicle and I have not been able to register or drive it. 

We received the registration in XXXX. However, XXXX XXXX have not held up it end of the bargain as far as getting the check engine problem fixed and he provided a receipt of " we owe. '' After we filed a complaint with consumer complaint he went into action. On XX/XX/XXXX he called and agreed to take a look at why check engine light was on for 3 months. He told me to take it to XXXX XXXX XXXX. I took the vehicle on XX/XX/XXXX at XXXXXXXX XXXX. I left my vehicle and my witness came to pick me up. I kept in contact with XXXX the owner of XXXX XXXX he assured me he was going to fix the check engine and check on the issue. 

I communicated with XXXX daily, when it was time to pick up my car XXXX also said I have a massive leak in the front of the engine. On the XX/XX/XXXX I picked up my vehicle with an attachment of a nightmare, because XXXX tried to charge me {$55.00} for maintenance. When I refused, he said was not releasing my vehicle. My witness and I had to call the police to get my vehicle back, as well as call XXXX. When I contacted XXXX, he communicated with XXXX to release the car and he will pay for everything. He also stated he will investigate and take care of why the check engine like is staying on. 

After this ordeal it has been very difficult to get in contact with XXXX. He has been giving me the run around. And nothing has been resolved. I contacted him today and he stated he would fix the problem. I believe it is too late. As of XX/XX/XXXX I had to tow my car to his dealership, because I was informed that my car died. I have a warranty that is not helpful and a dealership who sold me a vehicle that stop working after 3 1/2 to 4 month. And I know is a law against that, I am not sure where to start. Hopefully your agency can lead the way. I want to continue be proactive in my complaint filing. 

I have now found the dealership and I drove the car to the location with a promise he would provide a loaner. I drove an hour to his location and no vehicle was provided. I am paying for a vehicle I can not drive. Because it was faulty and dangerous. I almost died, because my vehicle stopped in the middle of the road. And with my belief system in XXXX who sold me the car to drive. And he assured me it was going to be okay. It left me stranded for 3 hours. 

After I got my vehicle back after a month. When he returned my car on XX/XX/XXXX, my key fob was damaged. He had me take it to XXXX to get is diagnosed and it was the shifter out of place. Because it was so expensive, he didn't want to get it fixed there. So, he agreed he would get his mechanic to fix it, it is now XX/XX/XXXX and the battery light is on and my car make a loud screeching noise. This was my first car and I have been hoodwinked. He had I regret I buying a vehicle from this establishment. If you do, you will be stuck paying a car note on a Lemon. And my car will night pass inspection in XXXX. Every time I get my car back within days it breaks down again. And I back to chasing XXXX to keep up with his promise in writing that he will fix my car. It is now XX/XX/XXXX and he still has my vehicle. I had 12 tow incident from XX/XX/XXXX until XX/XX/XXXX. 

It is now XX/XX/XXXX and my vehicle is still being held by XXXX XXXX. He said he is getting the vehicle fixed and he has not be communicative. I reached out to him on Friday XX/XX/XXXX. And he has not responded. 

It is now XX/XX/XXXX and I am still without a vehicle. And I am afraid he will not fix the vehicle correctly. At this point I am in fear of driving the vehicle if he doesnt fix the oil leak correctly and the alternator belt along with th shifter. 

As of now the vehicle is now down again. And the warranty that came with the vehicle is not valid. 

The issue is still ongoing. And I dont believe it will change. The vehicle is still with the dealer. And I am not getting any resolution. As of today I am still without a vehicle it is XX/XX/XXXX. He is doing patchwork on the vehicle instead of getting it fixed correctly. I need to be pointed in the right direction. I want this issue resolved. He constantly make promises he doesnt keep. His business should be cited. His practices and ethics are incorrigible. I received a violation on the XX/XX/XXXX on my vehicle and I didnt have possession of my vehicle. I no longer want to do business with him or should I be responsible for a loan. I have approach him on several occasions. I am losing money due to the horrific experience with this vehicle. It is hard to make ends meet. I am losing a lot of money, I travel for work and without a vehicle I have not been able to get to my jobs. 

I dropped off my vehicle on XX/XX/XXXX to get serviced. I was provided with a loaner. However, the loaner need oils, and the engine needs to be serviced. It has been a month and my vehicle has not been worked on. Is there anyway I can get out of the vehicle, it has not been operable for a almost year. I am absolutely terrified to drive the vehicle, it has been time that he claimed he fixed my vehicle and it would break down in the middle of the road and it leaves me in dangerous situations when I travel with my vehicle. I get XXXX XXXX not knowing what will happen when I get my vehicle back. The oil leak, shifter and and engine issues, still has not been addressed. I have written proof starting my vehicle has been completely fixed. And when it is returned it still has issues. I dont trust this vehicle, I am afraid to drive it. 

My loan is with GM Financial Acct. # XXXX. I want to get out from under this untenable situation but do not want to end up with a repossession on my credit file. 

I want to be released from the loan, without a repossession. And I dont want it to show up for as a reposession. I want to be reimbursed for all my car payments and my XXXX beetle that I paid {$7000.00} for and they only took the trade for {$2000.00}. And also for lost wages at work which was XXXX. I used vehicle for work. I am a XXXX XXXXXXXX and I need a consistent running vehicle. This vehicle has been a night mare. He keeps giving me broken promises in writing and they are not getting fulfilled. It has impacted my finances and XXXX XXXX of my car constantly breaking down. I would like to sue for loss wages and XXXX XXXX. And plus the value of the car {$16000.00}.

Company response to consumer: Closed with explanation