Consumer complaint received 2020-01-22
Company: SELECT PORTFOLIO SERVICING, INC.
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
The homeowner has been trying to get a loan modification since XX/XX/XXXX. During this time from XX/XX/XXXX XXXX. 
Mr. XXXX from the origination of XXXX XXXX in XXXX to previous current XXXX XXXX   XXXX XX/XX/XXXX to currently XXXX XXXX XXXX XXXX applied to modify this mortgage, all lenders never followed through. 

There have been 5 lender companies starting with XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX to XXXX XXXX XXXX currently. Each of these five lenders was convicted of mortgage fraud violations. 

Each lender put the homeowner into an imminent failure scenario, failed to process the loss mitigation application in a timely manner. Each lender is obligated to continue the loss mitigation process when the mortgage assets are acquired from a previous lender. The continued loan mitigation process did not happen and discriminated against homeowner 's mortgage. These failures favored the lenders and denied the owner just process under federal law. 

On XX/XX/XXXX XXXX XXXX XXXX was convicted of Diversion of loan proceeds, Negligent Entrustment, Deceptive Trade practices and fraud deceptive practices in violation of the RICO Act. 

Shortly afterward starting in XX/XX/XXXX to XX/XX/XXXX XXXX XXXX  XXXX acquired the loan and in one year time, nine principles of the company were convicted of mortgage fraud violations. During this time the homeowner was in the process of a loan modification that never was completed by the lender ceasing operations. 

Currently, XXXX XXXX XXXX acquired the mortgage XX/XX/XXXX to current. The homeowner was to continue the loan modification process. The owner XXXX XXXX repeatedly contacted the lender to complete the loan modification under federal HAMP program loss mitigation. The owner provided various times copies of the application with supporting documents only to be told the document was lost, resubmit. XXXX resubmitted several times with no results. 

The homeowner now finds himself in a foreclosure proceeding from the new processor SPS Servicing. I have tried many times to call SPS, was put on hold for extended periods : then hung up : I was never able to talk to anyone. 

A new Statement of Foreclosure was sent to a homeowner of XX/XX/XXXX. 

The homeowner is seeking a loss mitigation workout solution and options. 

The homeowner has ordered a XXXX XXXX XXXX that will show evidence that the following possible violations exist : 1. Broken chain of title.

2. No just standing 3. Gross fragmentation of the note to XXXX XXXX. 
4. Failure to process the requested Loan Mitigation application. 

The homeowners will produce a XXXX audit in process in XXXX, XXXX. The homeowner is seeking a Loss Mitigation process workout solution. 


The Homeowner alleges the following investor, Master Trustee, and servicers ; most likely know of the broken title and no just standing : but started the foreclosure process without just standing. 

This CFPB complaint includes : 1. LACK OF STANDING TO FORECLOSE ; 2. FRAUD IN THE CONCEALMENT ; 3. FRAUD IN THE INDUCEMENT ; 4. INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS ; 5. QUIET TITLE ; 6. SLANDER OF TITLE ; 7. DECLARATORY RELIEF ; 8. VIOLATIONS OF TILA ; 9. VIOLATIONS OF RESPA ; 10. RESCISSION.

11. Violation of the RICO ACT.

12. I tried to contact the loss mitigation, no answer lines busy.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation