Consumer complaint received 2022-03-30
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
I XXXX has an account with chase bank on XX/XX/XXXX I went to the location at XXXX XXXX XXXX and attempted to make a {$800.00} deposit at the ATM at this time the machine broke maybe around XXXX maybe I went inside the branch talk with the manager named XXXX he informed me that he would be able to assist me I made another {$800.00} deposit with the teller which I have a receipt for and I sat down at his desk he put in a claim and told me that everything would be fine that he would take care of it he spoke with some people he took some information and then I left I had an appointment at XXXX AM and I had to pay a bill I received a phone call from him that everything was taken care of he has spoken with his office and that the pay would be in my account shortly after before the business day was over I didnt get an overdraft fee and check my account because I was unable to pay a bill and I got a {$910.00} fee added to my account which caused by a reversal of my {$800.00} that I put into the ATM that broke that never showed my deposit you guys have cameras you guys know that I was there you can see that I was there you can see that I took money out of my pocket out of my hand and put it into the machine you guys are able to record all of that so to go back into my account almost a month later and reversed my {$800.00} should not have been done I was spoken to very rudely on the phone by the customer service representative because she kept telling me she didnt understand the money wasnt old to me that was my money she got smart with me because she said so you basically are trying to tell me you deposited {$1600.00} in the account within 20 minutes and I tried to explain to her yes I did one {$800.00} deposit went into the ATM which broke and did not give me a receipt it gave me a number to call I went inside and I put another {$800.00} into my account with the teller with a receipt and I have pictures that I show to XXXX of the message that the ATM machine gave me and how is it my fault that your ATM broke while Im depositing {$800.00} its a very hard time right now and I dont feel that Chase should be stealing peoples money and not trying to give you the benefit of the doubt to at least check out the situation and see the cameras and see the evidence and allow me to have my money back I should not have to lose {$800.00} of my money because your machine broke I find this to be very unethical I am since this is going to be posting this whole entire story on XXXX on any social media platform that I have because I want people to be aware of the things that they do and your customer service people are not even there they have no business telling us that were lying or not and you werent even able to check out the situation I feel very violated I dont feel that that was fair to me and I want someone to do something about it and hopefully after this email is seen and after its seen on different social medias people will be aware of what they are doing and how you guys operate as a bank This has caused me to have my account overdrafted Im not putting another paycheck of mine into this account I was not able to pay my bills and I just feel very violated by this all this is made me go into a late time with two of my bills and Im trying to build my credit here and keep things about flow during this hard pandemic without being robbed by the banking institution that I trust to keep my money

Company response to consumer: Closed with monetary relief