Consumer complaint received 2019-08-17
Company: U.S. BANK NATIONAL ASSOCIATION - SAN FRANCISCO MAIN BRANCH
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
New complaint, but reference the following. This is a follow up to initial complaint : XXXX MUFG Union Bank, has retain my reimbursement from my safety deposit box in : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX On or about the the last of XXXX, I went into the branch and closed my safety deposit box, and retrieved my personal documents. The person who handled my request and after extensive delays finally proceeded to closed my account, she said that she would be sending a check for about 100 dollars or so. Either crediting my account ( that is now closed or sending me a check ). None of this took place, it's obvious for them that this involves work and they tend to do the easy way out and send it to the state of california as an escheatment process instead of putting the check in the mail. Just laziness from them. They have no excuse to put the check in the mail. Just plain laziness. 
https : //www.sec.gov/XXXX Yesterday I received the response from my other complaint to UBOC where they willfully knowingly stated that all funds that where owed to me had been sent to me and they attached a copy of the cashier check that they send only after I file a complaint here with the CFPB. and also omitted answering other issues : Once I again Im force to file another complaint against them to do their job and return my funds. 

I trusted their goodwill ( UBOC ) and left a voicemail message with XXXX XXXX at XXXX XXXX XXXX at the Office of the President at or around XXXX XXXX this morning, explaining the situation of the unresolved issue of the funds owed to me from my safety deposit box. I left a phone number for her to reach out to me. and as today late Friday XXXX XXXX she never called me back. 

This is probably another form of retaliation from UBOC to withhold my funds, and tell the CFPB that all the funds owed to me have been given, enclosing a copy of a cashier check for XXXX that they withheld for almost 2 weeks. Against banking law to hold cash deposits for only 24 hours, And auto exonerate themselves when in fact they withheld the fact that they still owed about 100 to 90.00 dollars to me. Is lying the CFPB acceptable?, is a question that comes to mind. In their response to complaint XXXX they state that all funds owed to me have been return. Lying to the CFPB no again no doubt. The fact that they owed me the funds from my closed locked box that I paid them them yearly fees, closed it a month later or so, because they closed my accounts after 20 years they then proceed and keep the funds from my safety deposit box and act as if they don't know where to reach me or send me the check in the mail a standard operating procedure at UBOC?. Are these acceptable banking practices?, Is a valid question to ask. 

For UBOC is easier and it appears that they enjoy to do the paperwork and send the money to the State of California, and force the customer to go through the bureaucracy of putting the customer through another bureaucratic process to recoup funds from the state of california, when it would be more easy and more expedite just to put the check in the mail to the customer. In this case me. 

I hoped that CFPB helps me recover the funds, owed to me from my safety deposit box closure, and also for the CFPB to take note that on their response from complain XXXX they lied when they said that all funds owed to me had been return. 

Regards,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief