Consumer complaint received 2020-05-15
Company: General Motors Financial Company, Inc.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XX/XX/XXXX On XX/XX/XXXX, I obtained copies of my XXXX   XXXX and XXXX credit reports. The purpose of obtaining my consumer credit reports with the three major bureaus ( XXXX, XXXX, and XXXX ) was to ensure that there was not any inaccurate, derogatory information being reported. 

Unfortunately, after obtaining and reviewing my three consumer credit reports, it appears that GM Financial is reporting inaccurate information on a closed auto lease tradeline ; this inaccurate information is severely affecting my credit score. 

It appears the GM Financial is in violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S. Code section1681. It is my belief that should this matter be litigated, and I bring a damage claim under Section 1681h ( e ), I can prove that GM Financial acted with malice or willful intent. 

The tradeline in question being reported by GM Financial is a closed auto lease account. The lease term, as specified in the original lease document, was for a 36-month lease term, starting on XX/XX/XXXX, and maturing on or about XX/XX/XXXX. I was not the original lessee, as I assumed the lease in XX/XX/XXXX from the original lessee ( vehicle VIN # : XXXX ). 

On or about XXXX XXXX XXXX, I called the GM Financial Lease End department to inquire about extending my lease. I was told that I could extend the lease for up to 6 months. I was also told that while the lease was in the extension period, the GM Financial website would not allow me to make regular monthly payments. I was told that once the vehicle was turned in at a certified GM dealership, the lease extension payments would be calculated, along with any excess mileage and wear and tear, and the sum of those items would be my final amount due. 

I turned in the vehicle in XX/XX/XXXX at XXXX XXXX of XXXX. 

In XX/XX/XXXX, I contacted the GM Financial Lease Servicing Department by phone and spoke with a representative ( Reps name was XXXX, Employee ID # XXXX ). XXXX went over my outstanding balance and advised me that the outstanding balance could be repaid in equal monthly installments. XXXX advised me to call back after the weekend to have the payment schedule approved by management. 

I started making payments in XX/XX/XXXX ; in XX/XX/XXXX, I was provided a XXXX XXXX Letter as proof that the account was paid in full. 

Any derogatory credit bureau reporting should have ceased after the lease term matured in XX/XX/XXXX. The repayment agreement for the end-of-lease amount due for extended months, excess mileage, and wear and tear, was a verbal agreement. 

GM Financial is also reporting conflicting information between XXXX XXXX, and XXXX. 

On my XXXX credit report, GM Financial is not reporting any derogatory late remarks. 

On my XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. 

On my XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. 

In addition, this GM Financial lease was a joint account, with XXXX XXXX being listed as a co-borrower. XXXX XXXX accessed and obtained his XXXX XXXX, and XXXX credit reports on XX/XX/XXXX, and GM Financial is also reporting conflicting information between XXXX XXXX, and XXXX, that actually differs from my report. 

On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX. 

On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX. 

On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. 

On XX/XX/XXXX my lease co-signer, XXXX XXXX, disputed the reporting accuracy of this GM Financial tradeline with XXXX XXXX, and XXXX. GM Financial verified the late payments and as a result, they were not removed from XXXX XXXX consumer credit reports. 

I am attaching printouts from GM Financial, evidencing payment confirmation numbers, for payments made in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I am attaching these because GM Financial for some reason is only reporting the account 30 days late in XX/XX/XXXX and 60 days late in XX/XX/XXXX. 

I would add, to receive a 60 days late mark from a data furnisher, XXXX consecutive payments would have to be missed ; these payment confirmations should prove that was not the case. 

In regards to the other derogatory late remarks for XX/XX/XXXX and XX/XX/XXXX, the lease term was already finished. Whatever outstanding balance that was due in XXXX and XX/XX/XXXX was not to be paid back, contractually, on installment terms, so GM Financial has no basis for reporting any derogatory information for those months. 

ATTACHMENT ( S ) : 1 ) GM Financial Payment Confirmations ( XXXX to XXXX XXXX )

Company response to consumer: Closed with non-monetary relief