Consumer complaint received 2020-05-05
Company: I.C. System, Inc.
State: TN
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/XXXX - Paid XXXX XXXX, ( XXXX  ) XXXX XXXX XXXX XXXX XXXX, XXXX  , IN XXXX, Acct # XXXX, a settlement amount of {$520.00} to clear the {$810.00} debt. Two collection agencies had the debt. XXXX XXXX and IC Systems. I contacted XXXX XXXX ( original debtor ) ( XXXX  ) XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX, and they agreed that I pay through XXXX XXXX XXXX XXXX

XX/XX/XXXX - Called IC Systems, IC System, XXXX ( XXXX  ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX MN XXXX, Acct # XXXXXXXX asking them how to clear the debt with them, they stated XXXX XXXX   would have to contact them directly.

XX/XX/XXXX - Called XXXX XXXX and ask if they would contact IC Systems to clear the debt. Left message.

XX/XX/XXXX - Received voicemail that XXXX   contacted IC Systems and that the debt would be removed by IC Systems in 30 to 45 days.

XX/XX/XXXX - Contacted IC Systems as they are still showing on my credit report. Very rude worker just keeps saying only way to resolve is to pay the amount even after I explained I paid the debt and of course would not pay it again.

XX/XX/XXXX - Sent IC Systems, USPS, a letter asking them to kindly remove the debt as it has been resolved. Copied ( sent ) USPS letter sent to XXXX XXXX

XX/XX/XXXX - Same rude personnel XXXX  I believe is the name at IC Systems stating that XXXX XXXX  will have to contact them or I can pay in full to have it removed {$810.00}.

XX/XX/XXXX- Called IC Systems and same rude personnel says XXXX XXXX has not contacted them and they will not remove without full payment of {$810.00}.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website. Contacted XXXX XXXX and they state they have done the diligence to contact IC Systems about removing the debt.

XX/XX/XXXXXX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website. Contacted XXXX XXXX and they state they have done the diligence to contact IC Systems about removing the debt and they can not assist me any further.

XX/XX/XXXX - Send in online form to have this debt removed from IC Systems through their website. Called an same rude lady states XXXX XXXX has not contacted them but I can pay the full amount {$810.00} to have it removed.

It is ridiculous this company will not make contact with XXXX XXXX as XXXX XXXX  states they have contacted them numerous times to remove this debt. They are unethically trying to tarnish my credit and make me pay the debt again although it has been settled.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation