Consumer complaint received 2018-05-02
Company: John C. Heath, Attorney at Law, PLLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Problem with customer service

Complaint:
The unprofessionalism that is XXXX XXXX. Seems like every agent I spoke with had this misanthroped way of speaking to you. No-one wanted to hear or understand what my issue was. They constantly spoke over me with a very stolid attitude. I spoke to 6 different agents the 1st was the initial agent that signed me up she stated you pay XXXX to pull all 3 credit reports to see what you have on there and how we can help you. She then gave me 3 different price ranges starting at XXXX to XXXX to XXXX which of course she thought the XXXX would benefit me more ... she advised they offered a family and friends package at XXXX for the XX/XX/XXXX month and XXXX after, and since you don't have a lot you'll only need it until XXXX or so ( it was XX/XX/XXXX ). So I called my brother on 3 way because he's who I was getting the information for in the first place. In the process of the call I agreed to pay the XXXX for both reports and his call dropped so he was not able to get the remaining information nor provide his, they did however have his name, phone, address and ssn. When I tried to provide authorization on his behalf she stated it had to come from him and she would give him a call once we disconnected. Now this is where it went wrong!! Someone did in fact call back but to my number I gave the gentleman the correct number which they already had and I thought that was the end of it ... noo on the XX/XX/XXXX of the following month my card was charged not for the XXXX but the XXXX not once but twice when I called in to advise I was advised that since I was on the call unbenounced to me I agreed to pay for him as well rather I meant to or not and the only way I would get my money back was if he called in and made a payment that cleared!! I couldn't give authorization on his behalf but of course they'll take my money on his behalf ... I said so because I was on the call trying to give your company business I'm automatically financially responsible??? To top it off they have their methods to try and legally bind you they sent me the agreement twice so me thinking I'm signing up for just myself they have me signing up for both. When I requested to speak to a supervisor he continued to interrupt me and when I asked that he be respectful and listen without interrupting he told me he'd listened for 4 minutes already ( as if there was a time limit on how long to listen to a customers concerns ) and when I asked him to just cancel my account and send confirmation that it had been cancelled he tried to give me a discount and because I didnt want to listen to him trying to give me a discount to make up for the unprofessionalism I'd recieved from XXXX he disconnected the call and had the nerve to tell me he was doing so because I was unprofessional!!! Never did I yell never did I curse this is XXXX XXXX!! Beware of the scam you can do it yourself for free!!! Never again!! I'm paying a company to in a way is doing to me what I'm paying them to correct on my report that is the most leery business practice ever!! Beware!!

Company response to consumer: Closed with monetary relief