Consumer complaint received 2018-11-07
Company: WELLS FARGO & COMPANY
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I am a XXXX year old XXXX XXXX woman who got caught up in the Wells Fargo Mortgage Scam. I fought for my home. I was taken to court three times by Wells Fargo because they wanted to take my home and not do a modification. I always had my papers in tact. A Maryland State judge ruled three times that I had my documentation together and that I was eligible for a loan modification. Wells Fargo fought that. The third fight in court I won totally. The Judge actually threw their case out of court. The caveat was that they could open the case up again. They did. They were determined to take my home while at the same time telling me that the banks don't want your home because its a headache on them. Not true. 

When they opened the case again six months later, I was diagnosed with XXXX XXXX   XXXX XXXX. I was also working on my XXXX in XXXX XXXX at the time. I had to drop all fights. I could no longer physically fight Wells Fargo for my home nor could I finish my XXXX degree even tho I was at the XXXX   XXXX. But finding out I had one of the most XXXX XXXX ever put everything else in my life on hold. I feel like I was forced to put my home up for short sale. They finally took my home. Then after the short sale had the nerve to call me and say you should see what the new owners did to your home. It is beautiful. Then asked if I wanted to see it. I thought he was kidding after all the hardship and pain I had been taken through. The house was beautiful because I had put almost {$30000.00} worth of renovations in it and the new owners piggy-backed off my labor and money. I ended up with {$5000.00}, no home, homeless, sick, no where to go and no equity no nothing. 

I bought the house in XX/XX/XXXX but the fight with Wells Fargo happened in XX/XX/XXXX-XX/XX/XXXX. At the trials I learned that Wells Fargo had no idea where my mortgage payments were going. They had no documentation as that satisfied the courts. 

My suggested resolution is that Wells Fargo owes me a home. I need a home to call my own where I can recuperate instead of running from Maryland to XXXX for XXXX XXXX every four weeks. I need a home to lay my head, rest and die in peace. Wells Fargo took that from me. They took my pride, my dignity, my inheritance to my daughter, my hard earned money and threw everything I worked for down the drain. I worked three jobs for eleven years to buy a home that I could live my life out in and pass down to my only child and grandchildren. Now I have nothing. Now I live off of the mercy of others who want to put me out in the cold because they have the power to do so. Each month I live in the fear that I will be out in the streets with XXXX XXXX XXXX XXXX. I am fighting for my life and this situation makes what is left of my life so difficult that I do not have the words to explain. 

I need help with this fight. I thought it was over until I saw XXXX XXXX XXXX and saw that they abused their powers with many many others. I am writing to see if there is a recourse for me. I just want a home, preferably in XXXX where I have to be for treatments every four weeks. 

Thank you for your attention to this matter that I fear no one will listen to anyway - again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation