Consumer complaint received 2018-12-10
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I visited the Wells Fargo Branch on XXXX XXXX  XXXX, XXXX, TX XXXX on XX/XX/2018 to open a new checking account. The account was approved to be open and was funded for {$25.00}, which was the requirement for opening the account. However, on XX/XX/2018 I received and email from the Wells Fargo Prevention Contact Center, advising me that my account would be closed due to information found on the XXXX XXXX XXXX. Upon receiving this email I immediately called the Wells Fargo Prevention Contact Center to confirm this information. I spoke with a Wells Fargo Loss Prevention specialist who did advise me that the account was set to be closed by XX/XX/2018. I went on to advise the specialist that XXXX XXXX XXXX incorrectly reported information to the XXXX   XXXX  XXXX  under my name and social security number and have agreed to remove the trade lines from the XXXX  XXXX XXXX  and XXXX XXXX. I advised that I have the letter to prove that claim and was advised to provide that to the banker at the local branch for validation. I revisited the local branch to provide the letter from XXXX  XXXX XXXX, however, the Wells Fargo Loss Prevention department stated that it was not sufficient and that closure proceedings will continue. 
On XX/XX/2018, I logged onto my Wells Fargo mobile app to check my balance and noticed that my direct deposit of {$840.00}, which was deposited on XX/XX/2018, had been removed from my account. Upon this being done my account no reflected a negative balance of {$640.00}. I immediately visited my local branch to try to determine what was going on with the account. After some research by the branch manager, I was informed that the Wells Fargo Loss Prevention department had removed my deposit since it was in pre-closure but he could not tell me why. I immediately called the loss prevention department and spoke with a specialist by the name of XXXX. XXXX  did confirm that it was their mistake and she could see that the funds would be placed on the account but she could not tell me when I would be able to see them. She went on to mention that I may be able to use my card but she was not sure of that either. I advised her that it was Saturday and now have no money for food or gas because of a mistake that Wells Fargo made and no one was trying to provide any assistance, such as a provisional credit to allow my family and I to be able to function. XXXX  went on to tell me that I should allow until after XXXX XXXX and the funds might be available. I checked my account at XXXX and it was still negative. I AGAIN call the Wells Fargo Loss Prevention Department for assistance and was transferred to the Regulatory office. I spoke with a young lady, whose name I didnt not record and was advised that there was nothing that she could do to assist and the call was ended. 
Unfortunately, I was left with no money for food and gas for my kids and was forced to have to borrow money from my family because of Wells Fargos mistake. I want my money back immediately and feel I should be compensated for my time and suffering over the weekend. If this is not resolved by the close of business today my attorney will take the necessary legal steps for a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation