Consumer complaint received 2018-11-03
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
P Morgan Chase allow criminals to steal {$24000.00} from my account and allowing them to get away with it!!! 
My name is, I have been a client of XXXXXXXX XXXX and JP Morgan Chase since XXXX at XXXX XXXX XXXX XXXX XXXX branch. 
On XX/XX/XXXX, I noticed, using Chase Application on my phone, a lot of fraudulent transactions on my checking account XXXX XXXX XXXX. Starting on XX/XX/XXXX and ending XX/XX/XXXX, total {$38000.00}. Plus two fraudulent checks. The checks were stopped and money returned on my the account. 
I used this account primarily to pay automatically my credit card once a month.The last time I used this account to write a check was on XX/XX/XXXX, I wrote a check for {$49000.00} to my ex wife after divorce. It took Chase very long time to change my address on the account so all XXXX, XXXX statements went to my old address to my ex wife. 
Before XX/XX/XXXX, I checked my account XXXX using an application for the first time on XX/XX/XXXX and only paid attention to my credit card, did not even think that other transactions pertain to my account since I did not use it for anything other then credit card since XXXX. 
On XX/XX/XXXX two more transactions took place for {$4000.00} and {$8000.00} and that made me understand that my account was defrauded. I called the department of fraud in Chase and allured them about fraud. 
I also notified them that I just got divorced and the address on the account must be changed from XXXX XXXX address to XXXX address. I also went for two weeks in XXXX from XX/XX/XXXX till XX/XX/XXXX. On XX/XX/XXXX I finally received all correspondence from the bank, signed all the paperwork and sent it back to the bank, with great difficulties because nobody uses fax anymore and XXXX  does not deliver to PO Boxes. 
I had security alert set up on all my accounts, for any transaction other than credit card for more than {$120.00}, I supposed to get an email warning me about it. NONE OF THESE FRAUDULENT TRANSACTIONS GENERATED ALERT. 
The alert works on my other related business account but on this account the alert system was either never implemented or purposely deactivated. 

The account was closed and check for {$64000.00} was mailed on XX/XX/XXXX to the the old address on file, at the time the account was closed, my ex wife received the check and deposited on my other related account. Despite my numerous requests over recorded lines and in writing filing the claims the address was not changed until XX/XX/XXXX and Chase lying that they found no prior requests for address to be updated or changed. There are 3 fraudulent transactions from the same so called " merchant '' that Chase refused to compensate me. Each of them {$8000.00} sent to XXXX XXXX no address or telephone provided to me on any Chase report. First {$8000.00} were sent by the bank on XX/XX/XXXX, second {$8000.00} on XX/XX/XXXX third on XX/XX/XXXX, just few days after I reported the fraud to the bank. My claim, for some reason was broken in three different claim which were handled claim specialists, first claim was denied because it was reported few days after 30 days period self imposed ( when I opened this two related accounts, which is not a business its a family trust/partnership, as indicated in the opening documents, the period in XXXX was 90 days, but even this was not explained to me ) The other two claims for {$8000.00}, to the same XXXX XXXX were cynically denied " for the reason that i previously had business with the merchant. If they mean a fraud they allowed on XX/XX/XXXX its very cynical, if they mean a previous earlier transactions its a simple lay, they have to prove it, but I have no idea who or what XXXX XXXX is. 
I never had any business done with XXXX XXXX. They suggest that I have to resolve it outside the bank but not even provide me with any information about XXXX XXXX.. The bank approved other claims for {$6900.00} and {$8000.00} on XX/XX/XXXX and XX/XX/XXXX. They mailed cashiers check for {$6900.00} on XX/XX/XXXX to the new address. They also mailed a cashiers check for {$8000.00} via XXXX the new address. 
1. Alerts : I opened two, related accounts on the same day with the same rules. Account XXXX XXXX XXXX XXXX has alerts and is in good condition, nothing was stolen and I get alerts every time I do transaction over {$120.00}. Its banks fault that they failed to implement or allowed someone to deactivate this important protection alert on the account XXXX XXXX XXXX XXXX XXXX, which was invaded and defrauded. I never had prior business or transactions with XXXX XXXX before first fraud on XX/XX/XXXX, then second fraud {$8000.00} XX/XX/XXXX and third fraud XX/XX/XXXX, which I reported on XX/XX/XXXX. 

the closed account number is XXXX

Company response to consumer: Closed with explanation