Consumer complaint received 2021-08-11
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/XXXX - Pre Covid 19 I purchased 2 round trip tickets to XXXX departing XX/XX/XXXX in the amount of {$1200.00}. I was on XXXX XXXX with the XXXX XXXX when I purchased the tickets. I am now retired XXXX veteran whose served for 26 years. The purpose for the tickets was to a visit my son whom is currently serving on XXXX XXXX in the XXXX XXXX in XXXX. I used my Amazon rewards Visa card operated by Chase bank. I used a third-party booking site called XXXX to save money because I am on a fix income ever since retiring from XXXX XXXX. The Covid-19 Pandemic caused the cancellation of our trip. We started to contact XXXX around XXXX of XXXX they instructed us to contact the airline ( XXXX XXXX ). We contacted the airline and filled out the application for a refund they noticed us late in XXXX that they couldn't process they refund directly to me because of the third party XXXX purchase. They XXXX XXXX, will refund the money to XXXX who, then will process my refund. We did and keep receiving every month, status updates on the refund ( see attachments ). After multiple emails with XXXX inquiring of the status of my refund they sent me a response. According to the XXXX XXXX XXXX only refunded them back the amount of {$110.00} which they XXXX take a {$30.00} processing fee. I keep fighting this injustice and finally called Chase credit card services. On Monday the XXXX XX/XX/XXXX I had an appointment with chase credit card services to fill a dispute. I was shocked at the response from Chase. I'm a retired XXXX veteran who purchased 2 tickets while on XXXX XXXX to see his son also serving his country overseas ( XXXX ). There first response was that they ( Chase ) can only dispute charges they occurred within 120 days of purchase. I asked for a supervisor because this was not fair and the representative was being sarcastic stating that it was my responsibility to call within 120 days - those that make any sense? My trip was for 180 days from the purchase date but I only get 120 days to dispute something that hasn't happened yet. I was finally transferred to a supervisor in the dispute department in XXXX XXXX Texas. Where It was even worst. The supervisor told me that the maximum time to dispute a claim was 518 days? really first its 120 days and now its 518 days. I should have called back on XX/XX/XXXX and they would taken care of it. I followed all the instruction that the 3rd party XXXX gave me I followed all the updates, I communicated with the air line ( XXXX XXXX ) I have demonstrated due diligence. I'm a XXXX veteran and military retiree who follows instructions and who, but his faith in the institutions built by our country whom, I proudly served for over 26 years during a pandemic where in XX/XX/XXXX lost my father to Covid 19 and I have been unable to see my Son stationed in XXXX serving our country for the past 3 years Please return my funds and don't ever call me irresponsible.

Company response to consumer: Closed with explanation