Consumer complaint received 2017-01-04
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
NATIONSTAR IS A PROVEN CRIMINAL ORGANIZATION WITH NO REGARD FOR STATE, FEDERAL OR MORTGAGE LAWS. 

NATIONSTAR IS A CRIMINAL FRONT ORGANIZED BY XXXX OF XXXX AND RAN TODAY BY XXXX, USING THE EXACT SAME CRIMINAL INTENT AND CRIMINAL ACTS THAT CAUSED THE XX/XX/XXXX ECONOMIC CRASH. 

THE ENTIRE NATIONSTAR XXXX IS A COVER FOR A COMPLEX AND INTRICATE CRIMINAL RACKETEERING SCAM. 

CUSTOMER SERVICE IS A FRAUD. DECEPTION IS STANDARD AND COACHED. 

OVER AND OVER AGAIN, UNDER THE DIRECTION OF XXXX AND XXXX, LAWS ARE INTENTIONALLY BROKEN, CRIMES ARE INTENTIONALLY COVERED UP AND CONSUMERS AND THE XXXX GOVERNMENT ARE INTENTIONALLY DEFRAUDED. 

IN THE ATTACHED STATEMENT YOU WILL SEE MORE EVIDENCE OF THE SYSTEMIC LIES AND CRIME. IN XX/XX/XXXX WE FILED A COMPLAINT WITH THE CFPB AFTER PROVING LOAN ORIGINATION FRAUD, EMBEZZLEMENT, AND NUMEROUS ACTS OF CONSUMER FRAUD. 

NATIONSTAR RESPONDED BY LYING TO CONSUMER AND TO THE CFPB. NATIONSTAR SAID " THEY WERE NOT FORECLOSING '' WHILE WE RESOLVED THE DISPUTE. THIS WAS A LIE. THEY FORECLOSED AND HAD TO REVERSE IT. 

NATIONSTAR THEN LIED AND TOOK A XXXX MONTH PAYMENT ... A PAYMENT TO BRING THE LOAN CURRENT ... AND THEY INTENTIONALLY LEFT A BALANCE. 

NATIONSTAR HAS BILLED ATTORNEY FEES, INTEREST, LATE FEES AND INSPECTION FEES ON A LOAN THAT IS CURRENT. PROOF IS ATTACHED. 

NATIONSTAR IS USING EXTORTION TO COLLECT THESE ILLEGAL FEES, THE AMOUNT GROWS EVERY MONTH. 

FROM THE TIME WE SUBMITTED OUR COMPLAINT TO THE CFPB, ALL MONTHLY STATEMENTS STOPPED. THE REQUIRED MONTHLY STATEMENTS RESUMED LATE THIS FALL FINALLY BUT EVERY SINGLE PIECE OF MAIL RECEIVED AT THIS ADDRESS IN XX/XX/XXXX WAS INACCURATE, ILLEGAL AND MORE EVIDENCE OF SYSTEMIC CRIMINAL FRAUD. 

ERRORS SUCH AS LOAN ORIGINATION FRAUD, EMBEZZLEMENT, EXTORTION, CRIMINAL CONVERSION AND VIOLATIONS OF EVERY CONSUMER LAW IN EXISTENCE WOULD BE CORRECTED IF THIS WAS A LEGIT COMPANY. IT IS NOT EVEN CLOSE TO OR PRETENDING TO BE LEGIT. 

THE CUSTOMER SERVICE PEOPLE ARE INTENTIONALLY UNSKILLED AND UNTRAINED. THIS IS PART OF THE " OOPS ... WE FORECLOSED AND STOLE YOUR HOUSE, IT WAS AN INADVERTANT ERROR BY UNTRAINED STAFF '' ... BUSINESS PLAN. 

WE HAVE PROVEN OVER XXXX COUNTS OF FRAUD ON THIS HOME LOAN. IT BEGAN WITH LOAN ORIGINATION FRAUD, MOVED ONTO ESCROW EMEBZZLEMENT AND LOAN SERVICING FRAUD, AND FINALLY ONTO THESE SCUMBAGS AT NATIONSTAR AND FORTRESS, XXXX XXXX AND XXXX XXXX, AND THEIR WELL ORGANIZED CRIMINAL RACKETEERING SCAM POWERED BY BILLIONS IN PROFIT FROM THE LAST MORTGAGE CRASH. 

THEY ARE LYING AND LAUGHING ALL THE WAY TO THE BANK AND THEY SHOULD HAVE BOTH BEEN IN JAIL LONG, LONG, LONG AGO. 

XXXX IN XXXX FLORIDA WAS ILLEGALLY SIEZED FROM THE OWNERS USING DECEPTION, SOLD TO A BUYER, AND THEN CANCELLED BECAUSE NATIONSTAR DID N'T OWN THE PROPERTY. HOW DID THEYCORRECT THIS LACK OF OWNERSHIP? BY PEMCIL WHIPPING IT INTO A BULK PORTFOLIO AND RESELLING IT, VIOLATING STATE AND FEDERAL LAW, REAL ESTATE LAW, WHILE INTENTIONALLY COMMITTING INSURANCE FRAUD. THEIR COMFORT WITH THE CRIME AND OUR INABILITY TO STOP IT WAS TERRIFYING. THESE XXXX HAVE STOLEN BILLIONS IN HOMES. IT IS XXXX OF THE LARGEST CRIMES IN XXXX HISTORY AND IT IS STILL ONGOING. EVERY WEEK I GET A NEW LIST OF VICTIMS. 

NATIONSTAR AND FORTRESS INVESTMENTS, XXXX AND XXXX, PREY ON THE ELDERLY, LESS EDUCATED AND THOSE WITH LITTLE ABILITY TO SPEAK XXXX. 

NATIONSTAR AND FORTRESS ARE THE MOST UNETHICAL COMPANIES I HAVE EVER SEEN IN MY LIFETIME.

Company response to consumer: Closed with explanation