Consumer complaint received 2017-09-06
Company: JPMORGAN CHASE & CO.
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
in XXXX my girlfriend and I had a baby. We got married in XXXX. XXXX my wife and I fed up with dealing with slumlords decided we want to get a house of our own. We started talking to real estate agencies and already had our house picked out. Having poor to no credit. The realitor was sure he could get us in. New to the whole process my wife and I as most people were unaware that this meant falsifying certain information to better my credit such as proof of income. Then writing letters to collections agency denying using their services for what they were trying to collect payments and therefore I was exempt from paying those debts. It did n't seem possible that this was allowed or even legal but this helped us to get the home we wanted and we were so happy. Little did we know this type of lending then created a bubble in XXXX and markets crashed in XXXX. This meant that I would have less work. People were spending less money we were in a recession. I started having trouble making my mortgage payments. I lost what little equity I had, and the home that I would be paying {$170000.00} for after 30 years was now only worth {$30000.00}. It did n't matter though it was our home our credit our life. I went to the realtor to find out my options as I did not want to ruin my credit and lose my home. They said we could do a short sale, and lose file bankrupt n lose or try to refinance. I called my mortgage lender asked about modifying my loan or refinancing using equity anything I could do to no avail as they refused to help me and continued to deny my requests.Hurricane XXXX came in XXXX at this time in XXXX XXXX they were still rebuilding and cleaning up the mess. I left my home and my wife and daughter to go to Louisiana as I had an opportunity to help make a difference and save my house. I called my mortgage service to let them know I had the back payments to save my mortgage. They informed me it was too late they had already sent it to foreclosure and I need {$2000.00} more now to pay their lawyer fees even though the president of the United States then issued a stimulus to the banks known as a bailout. So the bank gets to take advantage of a young ignorant couple XXXX them over and they get bailed out? That does n't seem right. It 's been ten years now and I 'm still trying to recover. I ca n't even finance a lawnmower. I tried and was denied and this was even more upsetting lol. In XXXX I believe it was I received a package in the mail from the NationalMortgage Settlement Association. It said I was receiving this settlement as a result of my States attorney generals office having sued my mortgage company and this did not exclude me from seeking further compensation or them from further prosecution including CRIMINAL. I then went to the website and called the number on the settlement to find out more about it and was asking about the loss of equity portion of the settlement as I was not receiving it. That led me to do more of my own research the more I realized how foolish I am and how predatory financial systems are. I grew furious as I want it to change and I feel so small and insignificant. What can I do? I do n't have money for lawyers. So I called the mortgage lender in question. Explained to them my situation and my position. I asked that they give me the money back that I borrowed and they robbed me of. I asked that they be willing to try to make it right and atleast fix my credit. I told them I did not want to go to court and asked that we settle this out of court. I am still waiting for my answer and beginning to feel impatient. Not like they would do the same for me when they feel I owe them a debt. So I am going forward with persistence. I contacted my attorney generals office through e-mail and they guided me to you so here I am. Can you help me? Am I being unreasonable in asking they give me the money I feel they lent me then took. Also I never went to them for a mortgage and not sure how I even got involved with them. They must have bought my loan? Is that allowed without my permissions or knowledge?

Company response to consumer: Closed with explanation