Consumer complaint received 2017-08-17
Company: Credit Bureau of Lancaster County, Inc.
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX & XX/XX/XXXX I went to  XXXX XXXX for my XXXX. At the time unknowingly those bills were not paid by XXXX in which I have been covered ever since XX/XX/XXXX. Over the last couple of years I have been going through a deep XXXX that I 'm just starting to recover from. In doing so I 'm in the process of getting my life back in order which includes my finances. I just recently pulled my credit report and discovered the aforementioned hospital bills in collections on my report. So over the last week or so I 've been trying to get down to the bottom of it. I called XXXX XXXX, XXXX XXXX XXXX XXXX, along with XXXX spending hours on hold and talking trying to understand why was I being charged for my XXXX. On XX/XX/XXXX I called XXXX ( on a recorded line so this call can be looked up ) and I was told that my records were showing incorrectly on their 2 systems and that it was something wrong with the XXXX and to call back Monday and it should be corrected, I have no idea what that means or what that was in reference to but this is what I was told. I was also told that the reason why my claims was denied was because XXXX was showing up as my Primary which also I was not aware of. From there I was also told that all they had to do was remove XXXX as my primary because that was the reason XXXX was denying the claims from being paid, and just tell the Hospital to wait about 7-10 days to resubmit the claims and it would all be taken care of since it was an error on their side and I would not be liable for it. When I called XXXX XXXX and spoke with XXXX in billing I was told that they would n't be able to resubmit the claims to XXXX because of something called timely filling, but I acknowledged to her that XXXX & XXXX told me that due to the error on their side that this situation did not fall into that category and that she should just resubmit the claim. She stated that she unable to resubmit the claims because she spoke with the contractors that process the claims ( on XX/XX/XXXX ) which is XXXX XXXX XXXX and spoke with XXXX ( Ref # XXXX ) and it 's now my responsibility and I have to pay the bills and it 's nothing else that she could do. On XX/XX/XXXX I received my XXXX Summary but only for XX/XX/XXXX from XXXX XXXX XXXX for my XXXX and from there it says {$95.00} was paid on XX/XX/XXXX, but yet and still I 'm in collections for this same bill. I am very confused I do n't understand what is going on this is overwhelming it 's causing my XXXX XXXX to go up. I 'm starting to feel like I 'm being taken advantage of in this situation. I do n't know anything about medical billing, and how all that stuff works all I know is that I have XXXX & XXXX to cover my medical expenses but yet and still I 'm being held liable for a error that I was unaware of until recently and as soon as I found out about it I tried to fix it but all I keep getting told that there is nothing that can be done about it from everywhere I turn. Now I 'm worried about going to the hospital because I 'm afraid of being charged for services that I just ca n't afford on my own.I 'm on XXXX I only get one income a month and after I pay my rent I only have about {$30.00} or less left over from my check. If you need to verify this information I can provide my statements along with my rent receipts. So if anyone that 's reading this that can help me please do because I just do n't know where to go at from here. I 've had coverage since XX/XX/XXXX and never had any issues until now. Attached I have my XXXX Summary, Credit Report and a conversation with XXXX about what really happened. Again someone please help me I do n't know what to do from here.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation