Consumer complaint received 2022-01-11
Company: Paypal Holdings, Inc
State: TN
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Unexpected or other fees

Complaint:
After receiving via email, multiple requests to become part of paypal and PayPal pre-paid, approximately two months ago, I opened two of pre-paid cash accounts ; from which a pay pal account was opened. To be clear, I never, again never sold a single item through PayPal. I never once, never purchased anything through paypal with anything other than my having prior added cash from which I could later pay for products from one vendor. I purchased, not sold, several items from this vendor for whom PayPal has a relationship, as such, PayPal is fully aware of this vendor 's policies intimately. Having a lack of product, this vendor refunded me for three items totalling just over {$900.00}. A week later, I went to transfer these refunds back to my bank account, funded already well over {$20000.00}, at which time I was given a message I could not access my refunds. Mind you, up to this point, I had not received one alert, one message, one email, one inquiry, and only after five phone calls and three messages did I first receive notice that my refunds were being held for 180 days to cover possible " disputes '', refund requests, etc. However, once I incessantly explained I sold nothing, I purchased from one vendor who contractually states after 48 hrs. They no longer accept any disputes nor refunds, but even then, I would be receiving the refund. Then I was told due to suspected fraudulent activity, I was not going to receive my money for 180 days, hung up on, and simply sent two more messages asserting fraudulent activity as part of the reason, and holding secondarily to protect pay pal against disputes and possible refund requests. Every single encounter was not only unprofessional, refusals to explain nor even allow for my providing anything needed to help resolve the issues they simply threw out, but I was blatantly accused of fraudulent activity, hung up on, told I was permanently barred and I, regardless of the fact by their own policy, my refunds were being held for 180 days ; held under completely, and knowingly false, inaccurate reasons that didn't even apply to my situation. PayPal then reverted to their most common of indictments, possible fraud. I was the purchaser of a singular product, not seller, from a vendor that PayPal has a relationship with, for whom I've done over {$100000.00} in business, rated a top buyer and from which, PayPal 's assertions of fraud are not only without any cause or merit, given the mere impossibility of any fraud occurring, exemplifies a prevalent and growing, anti FCRA AND FTC stance if not a total disregard for any authority or governing oversight. PayPal is most notably known for their self-proclaimed, unlawful and against regulation, the premier arbitor for labeling wrecklessly and most often wrongfully, activities and individuals as actors of fraudulently activity ; and without retribution. Here is my exertion as backed by undisputed facts ; As a purchaser, given the policies of the very vendor PayPal supports, the purchases were not only cash loaded but backed by my banking institution ; the fact it was REFUNDS being received and not owed, the fact that PayPal not once sent me an alert, message, email, did not even inquire for any additional information ; the fact I wasn't even allowed access to their " resolution center '', hung up on, given multiple yet completely inaccurate reasons, all clearly point to the fact that PayPal holds absolutely no respect, moreover, acts in direct opposition too and with no concern as to being held to account of the the FTC, FCRA, and any regulatory body and subsequent laws or regulations ; holds itself to such an esteem it does not offer customers even explaination, an ability to respond or disprove, instead with such disregard and in the most demeaning, arbitrary, and reckless manner covet not even the least of standard business practices, but instead acts and exemplifies a " mission statement " that is everything the FTC, FCRA, residing Attorney Generals of state, etc. Opposes and protects against. PayPal, if held to the standard as to my specific case, in it's entirety yet without allowance for general, unrelatable reasons ; if made to give exact but too, just plausible cause for their actions ; if required to address why and by what authority they took every consumer protection right, consumer as in customer, and acted in bad faith with sincere intent to harm through unlawful action, they would fall far short. As proof, their response, if any, will be a general, inaccurate and completely unrelatable response. It's why PayPal is not long as a stand alone, and is clearly anti-individual consumer with a real bias to business ; now riddle me this, to whom are the very businesses which PayPal sides give their loyalty too? Not PayPal, and given PayPal 's having nothing significantly proprietary, they offer nothing unique of substance, barrier to entry so low the very same services are being offered under better terms and as a side piece, and given, being blunt, consumers, the individual as a whole, and the customer service focused consumer driven, this lead by standards as such being the only real resource in this industry to create organic growth, substainable growth into a market leader is why I and growing numbers of others like me need to fight and on every platform collectively make clear, PayPal Is the very essence of the worst in business industry practices. And it starts at the very top,.

Company response to consumer: Closed with non-monetary relief