Consumer complaint received 2023-08-02
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
From : XXXX XXXX XXXX XXXXXXXX XXXX XXXX Ca. XXXX XXXX XXXX XX/XX/2023 To : Consumer Financial Protection Bureau Subject : Concerns Regarding Experian 's Credit Rating Practices and " Experian Boost '' Product Dear Sir/Madam, I am writing to express my concerns regarding the credit rating practices of Experian, one of the major credit bureaus, and their product known as " Experian Boost. '' I believe that Experian is artificially lowering my credit rating on purpose to promote and sell me subpar credit cards and their " Experian Boost '' service. 
Over the past few months, I have noticed a stark disparity between my credit scores as reported by Experian and XXXX. While my XXXX credit score is XXXX, my Experian score remains stuck at XXXX. This discrepancy is highly concerning, as the information on my credit reports and financial habits is consistent across both bureaus. 
Furthermore, I have observed that Experian 's tracking of my credit card activity lags behind that of XXXX by approximately 30 days. This delay creates a skewed representation of my current financial standing and poses several challenges when attempting to make informed decisions about my credit options. 
This situation raises suspicions that Experian may be deliberately suppressing my credit score to market their " Experian Boost '' product, which claims to help consumers improve their credit scores. However, the fact that my XXXX score remains substantially higher, despite sharing similar credit data, suggests that Experian is not providing an accurate reflection of my creditworthiness. 
I am deeply troubled by the possibility that Experian is manipulating credit ratings to exploit consumers ' concerns about their credit standing and then offering a paid solution to rectify artificially lowered scores. Such practices are deceptive and may lead consumers to make ill-informed financial decisions, causing significant harm in the long run. 
In light of these concerns, I earnestly request the Consumer Financial Protection Bureau to conduct a comprehensive investigation into Experian 's credit rating practices, with a particular focus on the discrepancy between my XXXX and Experian scores. Additionally, I urge your agency to examine the " Experian Boost '' product to ensure transparency and adherence to consumer protection regulations. 
As a responsible consumer seeking fair and accurate credit reporting, I trust that your agency will take appropriate action to address these potential violations. Your intervention is vital to safeguarding consumers like myself from predatory practices and ensuring that credit bureaus operate with integrity and accountability. 
I kindly request that you keep me informed about any developments or outcomes resulting from your investigation. If further information or documentation is necessary to aid your inquiry, please do not hesitate to contact me at the provided contact details. 
Thank you for your attention to this matter, and I look forward to a prompt resolution of these concerns. 
Sincerely, XXXX XXXX SS # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation