Consumer complaint received 2023-03-05
Company: Experian Information Solutions Inc.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have a complaint about Experian. Back in XX/XX/XXXX their credit score for me was XXXX. The credit report also stated, " What's hurting -You have no negative factors impacting your Score. 
Just two weeks later my credit score was down to Credit Score XXXX! This credit report comes out with the same exceptional payment record on ALL ACCOUNTS ; Although nothing changed on my credit report, except their opinion. On XX/XX/XXXX I sent them a complaint on why they are changing their opinion on my credit report. ( Case # RE : XXXX ). Now mind you my wife and I own everything jointly, we are each other as authorized users, with the same exact list of creditors. My wifes Experian credit score is XXXX! With this opinion on my wifes credit report, What's hurting You have no negative factors impacting your Score. At the same time my credit report now states this ; What's hurting - Short account history You have a short credit history. Your oldest account was opened : 14 Years, 9 Months ago FICO High Achievers opened their oldest account 25 years ago, on average. Average age of your accounts : 6 Years, 7 Months Most FICO High Achievers have an average age of accounts of 9 years or more. People with longer credit histories who infrequently open new accounts generally pose less risk to lenders. In your case, the age of your oldest account and/or the average age of your accounts is relatively low. Remember this is two weeks after my exceptional credit report - two weeks! After my complaint, I receive this snarky response. we are not licensed credit advisors, so we can not attempt to explain exactly why your score changed. 

No help at all. So I asked my wife to straighten it out. This is what she found and sent all copies to Experian. After their snarky response to my complaint. They ran another credit report XX/XX/XXXX it says the same exact thing. They didnt attempt to fix it, Customer Support. Im not looking to you to explain in a general way way credit scores move up and down. I want to know why ; 1 ) when I have paid everything in the exceptional category proven by your own credit report dated XX/XX/XXXX. That also includes this statement " What's hurting XXXXYou have no negative factors impacting your Score.

2 ) Then two weeks later your credit reports comes out with the same exceptional payment record on ALL ACCOUNTS ; 3 ). yet now you are calling my payment history, Very Good. Why the disparity? AND WHERE THIS COME FROM TWO WEEKS AFTER MY EXCEPTIONAL CREDIT REPORT WITH NO NEGATIVE FACTORS, someone at Experian tagged my credit report with ; What's hurting - Short account history You have a short credit history. 
Your oldest account was opened : 14 Years, 9 Months ago FICO High Achievers opened their oldest account 25 years ago, on average.

Average age of your accounts : 6 Years, 7 Months Most FICO High Achievers have an average age of accounts of 9 years or more.

People with longer credit histories who infrequently open new accounts generally pose less risk to lenders. In your case, the age of your oldest account and/or the average age of your accounts is relatively low.

4 ) Now your XX/XX/XXXX comes out. Im still paying everything exceptionally, according to all my creditors reported on your credit report : yet, you are not even reading your own credit report because my credit is affected by these lies. Because your credit report states AND NONE OF THIS IS TRUE!!

What's hurting - Few accounts paid on time You have an insufficient number of accounts that are currently paid as agreed.

Number of your accounts currently being paid as agreed : 2 accounts FICO High Achievers have an average of 6 accounts currently being paid as agreed.

The FICO Score considers the number of accounts showing on time payments. Generally, the higher the number reported the lower the risk. Compared to other people with a similar age of credit history, the number of accounts you have that are currently paid as agreed is low.

Now on the same credit report all creditors reported back as exceptional. Your company even has this on my credit report Account ever late XXXX. Yet, you still have payments listed as very good. But you flagged my credit in arrears. Every report after has the same never corrected error.

On your latest credit report my credit score keeps dropping, now it's down to XXXX! With this exceptional rating coming back from my creditors : XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX  - Exceptional payment history XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history CLOSED ACCOUNTS : XXXX XXXX - Exceptional payment history XXXX XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX  - Exceptional payment history XXXX XXXX XXXX  - Exceptional payment history XXXX XXXX  - Exceptional payment history This information was taken verbatim from your credit report. I certainly dont deserve a payment history of very good, when obviously its exceptional. Nor, do I deserve a credit score continuing to decline. Nor do I deserve to have this erroneous opinion taint my stellar credit worthiness.

NONE OF THIS IS TRUE!!

What's hurting - Few accounts paid on time You have an insufficient number of accounts that are currently paid as agreed.

Number of your accounts currently being paid as agreed : 2 accounts FICO High Achievers have an average of 6 accounts currently being paid as agreed.

The FICO Score considers the number of accounts showing on time payments. Generally, the higher the number reported the lower the risk. Compared to other people with a similar age of credit history, the number of accounts you have that are currently paid as agreed is low.

Someone on your staff is making unsubstantiated claims on credit reports when obviously doesnt know how to read a credit report. I am asking for you to correct your errors and erroneous interpretation of my credit worthiness immediately. On behalf of XXXX XXXX XXXX, XXXX XXXX XXXX This was their response, one XXXX XXXX score can vary depending on the model used. A score can not be disputed unless the information on your credit report is not correct. Notice that they cant take action to correct it, unless the information is incorrect. It is incorrect, thats the point! 

So on XX/XX/XXXX in a final attempt to get this rectified my wife updated her email which contained more data and a copy of my letter of authorization from me to handle this for me. The email that proves they are making incorrect assumptions based on reading their same old incorrect opinion from the XXXX credit report. 

NONE OF THIS IS TRUE!! 
What's hurting - Few accounts paid on time You have an insufficient number of accounts that are currently paid as agreed. 
Number of your accounts currently being paid as agreed : 2 accounts FICO High Achievers have an average of 6 accounts currently being paid as agreed.

The FICO Score considers the number of accounts showing on time payments. Generally, the higher the number reported the lower the risk. Compared to other people with a similar age of credit history, the number of accounts you have that are currently paid as agreed is low. 

UPDATED : with signed authorization. 
On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : Customer Support. Im not looking to you to explain in a general way way credit scores move up and down. I am not looking for snarky, lackadaisical responses from you either. I want to know why this is happening and what you are going to do to fix it.

1 ) when I have paid everything in the exceptional category proven by you own credit report dated XX/XX/XXXX. That also includes this statement " What's hurting -You have no negative factors impacting your Score. Credit Score XXXX! 

2 ) Then two weeks later your credit reports comes out with the same exceptional payment record on ALL ACCOUNTS ; Credit Score XXXX! Although nothing changed on my credit report, except your opinion. At the same time my credit report is saying the following, my wifes Experian credit score is XXXX! With this opinion, What's hurting You have no negative factors impacting your Score. We hold everything jointly, so you tell me how I get the credit opinions I did and and my wife'a still in the exceptional range ( as she should be ) while you are looking at the same data.

3 ). yet now you are calling my payment history, Very Good. Why the disparity? AND WHERE THIS COME FROM TWO WEEKS AFTER MY EXCEPTIONAL CREDIT REPORT WITH NO NEGATIVE FACTORS, someone at Experian tagged my credit report with : What's hurting - Short account history You have a short credit history.

Your oldest account was opened : 14 Years, 9 Months ago FICO High Achievers opened their oldest account 25 years ago, on average. 
Average age of your accounts : 6 Years, 7 Months Most FICO High Achievers have an average age of accounts of 9 years or more. 
People with longer credit histories who infrequently open new accounts generally pose less risk to lenders. In your case, the age of your oldest account and/or the average age of your accounts is relatively low. 

4 ) Now your XX/XX/XXXX comes out. Im still paying everything exceptionally, according to all my creditors reported on your credit report : yet, you are not even reading your own credit report because my credit is affected by these incorrect data or outright lies.

Credit Score dropped to XXXX! Again, nothing changed on my credit report except this erroneous opinion. Again, my wife and I have joint accounts! 

NONE OF THIS IS TRUE!! 
What's hurting - Few accounts paid on time You have an insufficient number of accounts that are currently paid as agreed. 
Number of your accounts currently being paid as agreed : 2 accounts Staying current and paying bills on time demonstrates lower risk. 
accounts you have that are currently paid as agreed is low. 

Look at my wifes XXXX Credit Report opinions - What's helping You have no missed payments on your credit accounts. 
Number of your accounts with a missed payment or derogatory indicator : XXXX accounts Number of your accounts currently being paid as agreed : 9 accounts Compared to other people with a similar age of credit history, the number of FICO Scores consider the number of accounts that are being paid as agreed - in your case this number is high. 

Now on the same credit report all creditors reported back as exceptional. Your company even has this on my credit report Account ever late XXXX. Yet, you still have payments listed as very good. But you flagged my credit in arrears. Every report after has the same never corrected error. 

The payment history from my creditors is all true. On your latest credit report of XX/XX/XXXX, my credit score XXXX!. With this coming back from my creditors : XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX  - Exceptional payment history XXXX  - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX : XXXX XXXX - Exceptional payment history XXXX XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX - Exceptional payment history XXXX XXXX XXXX  - Exceptional payment history XXXX XXXX  - Exceptional payment history XXXX XXXX XXXX  - Exceptional payment history XXXX XXXX  - Exceptional payment history This information was taken verbatim from your credit report. I certainly dont deserve a payment history of very good, when obviously its exceptional. Nor, do I deserve a credit score continuing to decline. Nor do I deserve to have this erroneous opinion taint my stellar credit worthiness. 

NONE OF THIS IS TRUE!! 
What's hurting - Few accounts paid on time You have an insufficient number of accounts that are currently paid as agreed. 
Number of your accounts currently being paid as agreed : 2 accounts FICO High Achievers have an average of 6 accounts currently being paid as agreed.

The FICO Score considers the number of accounts showing on time payments. Generally, the higher the number reported the lower the risk. Compared to other people with a similar age of credit history, the number of accounts you have that are currently paid as agreed is low.

While my credit score at XXXX is at XXXX, Someone on your staff is making unsubstantiated claims on credit reports when obviously doesnt know how to read a credit report. I am asking for you to correct your errors and erroneous interpretation of my credit worthiness immediately. Now I receive your XX/XX/XXXX my credit score is STILL XXXX and it continues to include the erroneous Whats hurting your credit section and none of it is true! What's hurting - Few accounts paid on time. You have an insufficient number of accounts that are currently paid as agreed. Number of your accounts currently being paid as agreed : 2 accounts. This when all my creditors continue to report my payments are and have always been EXCEPTIONAL!

To ensure that Experian stops reporting incorrect opinions based on their erroneous reading my actual credit data. To ensure that happens, Im sending a formal complaint to Consumer Financial Protection Bureau. On behalf of XXXX XXXX XXXX, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation