Consumer complaint received 2016-06-17
Company: Bureau of Accounts Control
State: NJ
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
There was a discrepancy in my XXXX bill, based on what the insurance company paid, and what the XXXX office had on file. I asked for the statement for countless, endless months and it was never provided. Finally the XXXX office provided it and sent the bill to collections, the dentist 's name is XXXX XXXX XXXX. The collection agency is Bureau of Accounts Con. I received my explanation of benefits from my insurance company and created a spreadsheet, based on what the insurance company knows they paid and what the dentist has on file. The numbers do not add up. I 'll provide this documentation to anyone who asks. I have n't received a response to my attempts to contact the collection agency despite attempting to contact them for at least three months. I was on the phone with the credit bureau, who tried to reach out to the collection agency with me on the phone, and they were not able to get them on the phone either. I filed a complaint against the XXXX with the XXXX ; the XXXX later wrote me saying they would investigate the issue. They later returned and stated that the XXXX never responded to their attempts to contact him. I also filed complaints the XXXX as well as the medical board, the local courthouse, my police department, and the credit bureaus. I also informed my personal attorney about this. It 's becoming a habitual practice with the XXXX and the collection agency, that they are very challenged when it comes to communication and follow-up skills. It 's not my practice to go after people but since nothing is getting resolved, going to court may be my next action, due to inferior work, the XXXX doing work I did n't approve, double charging me when he needs to re-do his work, due to poor customer service, due to the payment not being reported correctly, and due to not receiving documents when I requested them. If I do go to court I have stated I will donate my proceeds because this is about principle and not capital. My reputation is at stake and my credit score has suffered and this company is just ignoring me while I 'm trying to resolve this. I 'm not receiving any proof of this debt or any explanation from the collection agency, and I 'm just looking to get this resolved, but all of these practices need to be put on record and on file. 

The dentist called a policeman, who then made harassing phone calls to me, stating I need to contact the collection agency and not the XXXX. However the XXXX would not provide contact information for the debt collection company, so I was contacting only the people I could. After reporting this to my local precinct, I found out that this practice of contacting a private citizen regarding a XXXX bill is not legal. The policeman who contacted me also stated he was filing a report, but never took a statement from me. My local precinct also stated this is not proper procedure and were very skeptical of these sorts of practices. Another example of the credit agency 's lack of respect and communications is when I wrote another letter to them dated XX/XX/XXXX and instead of responding to me, they just reported me to the credit bureau again, upon receipt of the letter on XX/XX/XXXX. I do n't understand why they would just ignore me and not respond. They reported me twice in one month ( XXXX XXXX and XXXX XXXX ). It should be in everyone 's best interest to resolve this issue amicably. This is not how business needs to be conducted ; we need to work together because we can accomplish anything if we can work together. I look forward to working this issue out amicably.

Company response to consumer: Untimely response