Consumer complaint received 2022-11-16
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
First, my name is XXXX XXXX XXXX, Attorney at Law, XXXX XXXX XXXX. I present this complaint on behalf of my client : XXXX XXXX XXXX XXXX, Trustee of the XXXX XXXX XXXX XXXX XXXX. My client is currently XXXX XXXX XXXX. 
XXXX. On XX/XX/XXXX, my client closed on the sale of income property in XXXX, AZ. 
XXXX. On XX/XX/XXXX, my client closed on the sale of 2 additional income properties in XXXX, AZ. 
XXXX. My client received proceeds from these 3 transactions in the amount of {>= $1,000,000} dollars. 
XXXX. These proceeds were provided by XXXX XXXX XXXX in 2 checks. 
XXXX. The XX/XX/XXXX closing check for {$140000.00} was deposited on XX/XX/XXXX at Chase Bank and the XX/XX/XXXX closing check for {$230000.00} was deposited on XX/XX/XXXX at Chase Bank. 
XXXX. On XX/XX/XXXX, one day after deposit of transaction No. 1, above, two unknown and non-client authorized wires were received in the amounts of : {$0.00} and {$0.00} from an unknown requestor. 
XXXX. On the same date ( XX/XX/XXXX ) her account was debited via wire for {$0.00} and {$0.00} cents but NOT authorized by my client. The Chase Bank Statement indicated that a firm named : XXXX XXXX XXXX MI XXXX XXXX Web ID : XXXX were the wire in and wire out entity. 
XXXX. My client did not authorized this wire test. 
XXXX. My client has NEVER initiated or received a wire on any bank account in your life. 
XXXX. Finally, on XX/XX/XXXX Chase Bank wire transferred {$330000.00} from my clients account noting her account as : XX/XX/XXXX Manual Db-Bkrg XXXX leaving a balance of {$.00} cents. 
XXXX. On the date of this unauthorized wire transfer, a representative of J.P. Morgan, Chase Private Client, a XXXX XXXX XXXX XXXX, XXXX, Vice President-Investments, Private Client Advisor, telephoned my client in the afternoon prior to closing to advise her that " all of her money was gone. '' XXXX XXXX was not able to articulate why or where my clients disappeared so my client immediately drove to the ( XXXX XXXX XXXX. XXXX ) branch office and confronted XXXX XXXX over the loss of all of her funds. XXXX XXXX offer no explanation other to refer my client to the fraud department that was already closed for the day. 
XXXX. Since this incident, my client has felt such shame and dismay for this unexplainable loss of her retirement money that her shame has resulted in introverted depression and denial. It is not until a friend of my client inquired about the sale of her properties was she able to confront the reality of the loss of $ XXXX of retirement funds. 
XXXX. There are unanswered questions that only the FBI has the tools to answer before we formally engage Chase Bank. 
XXXX. I would like to provide the full paper trail of this crime in order for the tools of the FBI cyber unit to forensically review these transactions. 
XXXX. My client is an elderly female, completely distraught over this matter and is seeking answers initially and recoupment eventually of these funds. 
XXXX. Please contact me : XXXX XXXX XXXX, Attorney at Law, XXXX XXXX XXXX, XXXX, CA XXXX ; XXXX : XXXX ; Email : XXXX for coordination. 
Thank You.

Company response to consumer: Closed with explanation