Consumer complaint received 2019-07-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
BANK OF AMERICA APPEAL XXXX talked with me numerous lengthy telephone calls we were NOT finished on the existing fraud and suspicious activities in all if my related accounts and she sent her letter dated XX/XX/XXXX to the cfpb. I have a saved XX/XX/XXXX message I sent XXXX  stating that I had still not received the promised enclosures documents stated in her XX/XX/XXXX letter. I spoke with her again in XXXX and she promised to resend them along with all the original signature cards for my fraud reports and identity theft reported to the FTC. Still not done I asked her to send them certified but she stated that boa don't do that I have reported the missing enclosures to the USPS crime unit as I stated on my message left with XXXX XX/XX/XXXX. 
I have been locked out of my cfpb portal & unable to access my complaint responses which I reported that to the OIG. I accessed my portal 2 days ago and found some of the promised documents I will address each 1 separately from now on due to boa still does not respond as stated in their letters to federal agencies. 
XXXX sent attachment of so called original signature card from XX/XX/XXXX as per XXXX research stated that boa did from acctXXXX Problem # 1 The substitute w9 card IS DATED XX/XX/XXXX at bottom left corner. 
Problem # 2 my info was already typed in the card officially and XXXX XXXX info was all hand written in that is because XXXX was my sole account that boa still denies that was opened in XX/XX/XXXX. 
problem # 3 IN BOTTOM RIGHT CORNER..WHITEDOUT ... .IT SAYS ADD SIGNER. 
problem # 4 XXXX XXXX had a XXXX license same as me NOT VA LIC # XXXX as stated on card Problem # 5 THERE IS A CD ENTRY beside XXXX XXXX in review comments section it clearly states BOA CHK. CD # XXXX PAGE 12 NOTE!!!!! # # # # # I have no knowledge of this boa check for CD # XXXX page 12. BOA HAS STSTED TO ME their were no certificates of deposit accounts linked to me. 
I NEED BOA DETAILS OF THIS EBTRY ON PAGE 12 ON XX/XX/XXXX BESIDE ONLY XXXX XXXX NOT ME Problem # 6 I have never been in the presence of the TYPED IN SIGNATURE OF A BOA REP XXXX XXXX at XXXX XXXX XXXX boa in XXXX XXXX va Why is it typed in signature why was it not hand written as the review comments section was It looks like a school grader wrote the comments in the review section Problem # 6. BOTH ATM BOXES WERE CHECKED I NEED THISE ATM CARD # asap for my fraud reports. I never used or received a atm card for this XXXX or XXXX XXXX only a debit card on XXXX XXXX STATES IN HER XX/XX/XXXX after boa research that THE ONLY CARDS THAT WERE ISSUED to me on all my accounts were XXXX in XXXX to present and a temporary in XXXX XXXX closed in 3 days. 
Problem # 7 XXXX ASTATES in her XX/XX/XXXX letter that XXXX was a joint ebanking account on the card it states REGULAR CHECKING ACCOUNT. 
problem # 8 there were black lines that were removed by boa to add XXXX XXXX on XX/XX/XXXX was put there for a reason in XXXX by me SPECIFICALLY TO PREVENT XXXX XXXX. Or anyone else FROM BEING ADDED to my account do to my reporting of identity theft and fraud to XXXX documented XXXX XXXX XXXX XXXX XXXX and the federal trade commission and cfpb the SEC the OCC the OIG and others after being denied a loan XX/XX/XXXX. 
Problem # 9 what is the black out square above the license number in review comments section. 
Problem # 10. The report interest is checked box to put it in my name I HAVE NEVER RECEIVED a interest w9 statement from boa or any other financial institution nor have i never REPORTED Certificate of deposits or interest of any kind under my name at the IRS because I never authorized anyone to do and cds. Ever!! But I have learn recently that this fraudulent act has taken place ANd one IS THE CERTIFICATE OF DEPOSIT ENTERED BY BANK OF AMERICA XXXX XXXX on XX/XX/XXXX on this XXXX card that XXXX contends is the original signature card of the opening of the XXXX account on XX/XX/XXXX as researched and stated by bank of Americas regulatory commissions XXXX XXXX letter XX/XX/XXXX. 
This is the first appeal of many regarding bank of America actions on my personal data and my personal monies and their poor handling of all of my accounts that I trusted their institution to hold and keep secure as required by federal laws if the united states of America. 
Problem # 11 joint survivorship option on this card As per XXXX letter XX/XX/XXXX she states I had a group accidental death policy inXXXX and another Rider NOT SIGNED BY ME signature of XX/XX/XXXX for joint survivorship income life policy on my life crested by me.NOT!!!

I was legally separated on XXXXXXXX  XX/XX/XXXX from XXXX XXXX and again reported fraud and suspicious activity on all my accounts to XXXX XXXX at XXXX XXXX XXXX XX/XX/XXXX XXXX va that they still deny. 
In XXXX their was atm fraud claim or any other type of claim made on XXXX by XXXX XXXX for {$1.00} I STILL NEED HIS CLAIM DETAILS of the supposedly joint owned acct atm card # Bank of America refuses to give me this info also on XXXX. 
Problem # 13 with XXXX there i ( s a legal entry ) stated on my XXXX on approx XX/XX/XXXX that boa refuses to give me my account details of the called LEGAL ENTRY on XXXX XXXX XXXX Problem # 14 The i page 2 of 2 on this card .. It is blank I need the details or literature on page 2 asap.

And the XXXXa entry do not match the charge amounts on XXXX  letter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation