Consumer complaint received 2019-01-22
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Chase stole {$3600.00} from me and they won '' t give it back.

XX/XX/XXXX I wrote a check for full amt of my Chase bill {$2300.00} and mailed it in.

XX/XX/XXXX Chase posted a {$3600.00} debit to my XXXX  account.Causing me {$100.00} in bank fees for insufficient funds. I immediately transferred funds from another XXXX  account to prevent further damage.

XX/XX/XXXX I called XXXX  to try to resolve the Chase error of debit of {$1000.00} over what I authorized. I talked to XXXX  @ XXXX XXXX per phone.

XX/XX/XXXX @ XXXX XXXX, I called XXXX  and talked to XXXX  to try to resolve Chase debit of {$1000.00} over what I authorized and resolve bank fees.

XX/XX/XXXX @ XXXX XXXX XXXX XXXX Called XXXX  to resolve Chase debit error and resolve bank fees. I talked to XXXX, who emailed me a " Written Statement of Unauthorized Debit '' form. I immediately filled it out, according to her instructions, and drove to a facility I could fax it. XXXX  emailed me back and wanted me to resubmit it as her initial instructions were wrong. Unable to fax from my home, I refused to transport to fax again, so she told me to send through XXXX website communication. I sent corrected form " Statement of Unauthorized Debit '' to XXXX website communication.

XX/XX/XXXX @ XXXX XXXX   Email from XXXX  with confirmation received corrected form. She stated she forwarded the corrected form to XXXX  's EFC department, to process request for correction with Chase Bank.

XX/XX/XXXX - XX/XX/XXXX I was in XXXX   area caring for a sick family member. Some time during this week, I get a call from Chase Bank that my check was returned. Now my Chase account payment was late with an additional {$35.00} late fee, and needed to be paid immediately. Unable to make transaction in my situation, I informed them I would investigate the situation when I return to California.

XX/XX/XXXX I received written notice from Chase Bank, by mail, of returned check and that my payment was overdue.

XX/XX/XXXX XXXX XXXX. I talk in person to XXXX   branch manager, XXXX XXXX, fully explaining the series of events with Chase Bank. She assured me XXXX  would follow through with Chase Bank to resolve.

XX/XX/XXXX I go to XXXX  branch of Chase Bank and talk to branch manager, XXXX XXXX for about 2 hours. Because she " thought '' my funds were returned to XXXX  and late charges were reversed, I wrote a check for the " late '' balance.

XX/XX/XXXX approx XXXX XXXX I return home and look up my XXXX  account and realized funds were not returned as XXXX  had said. I immediately returned to the XXXX XXXX   branch. I talked to branch manager XXXX XXXX, since XXXX   needed to leave. So again I spend approx 1 more hour talking to XXXX. XXXX said the check was returned on XX/XX/XXXX by electronic transfer and he had no clue as to why it did not show as received by XXXX.

XX/XX/XXXX @ XXXX XXXX I texted XXXX XXXX to request any update to my missing funds.

XX/XX/XXXX @ XXXX XXXX. I texted XXXX  that if this matter was not resolved by XX/XX/XXXX, I would report Chase Bank to the Federal Reserve Consumer Help line.

XX/XX/XXXX Funds still not returned to XXXX  from Chase Bank. Thus, I am writing this report.

Company response to consumer: Closed with monetary relief