Consumer complaint received 2023-02-23
Company: WELLS FARGO & COMPANY
State: WV
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
For 19 years we have been the victims of XXXX XXXX illegal business practices. Looking back at not only our loan, they have repeatedly, shown the courts and customers how bad they actually are. Lawsuit after lawsuits. I originally filed a claim on XX/XX/XXXX. Wells Fargo had literally just been fined by the courts of the largest fine ever at XXXX dollars. 
As wellls Fargo also knows that, if it is past XXXX, there is only one other way of getting the info after XXXX, fill the form out with XXXX XXXX and hope they even answer. They dont have to give the information. 
- [ ] I guess my question is. How can I expect or even trust anything from this point on, regarding Wells Fargo? A company that has shown over the years, they have lied deceived and breaking the laws. Wells Fargo has never denied any of my accusations, even after, the official report stated, at no time during our mortgage, we had Never made any payments to Wells Fargo using XXXX XXXX. She said unless I have proof of said transactions, there is nothing Wells Fargo can do. I finally found the info to show the wire transfers, even sent copies. Filed another complaint, only to be told, he was investigating the previous claim, that was investigated by Wells Fargo. 
Why? At this point, by the courts order, proves, before XXXX, it was common practice company wide, that the XXXX  XXXX payments being made by actual customers, were accepted by Wells Fargo, then they were diverted to bogus accounts, only to disappear and they cant be traced or found. Wells Fargo has never denied this fact, they are only saying they cant do anything without proof of wire transfers. 
What I cant wrap my head around. The cfpb, is referring every complaint to Wells Fargo, history of criminal activity. To research the complaints and help the customers! Again a company that has a history of lying, is now somehow, going to fairly resolve the issues. Yet Im still being lied to. I have sent so much info. 
I guess I will continue to file claims and continue to send in evidence with those complaints. I dont know how many or what else I need to do. The fact that Im still having to fight is unbelievable. 
I have shown that I made wire transfers, Im sending documents with this complaint. When I have sent enough evidence I hope then. To resolve this issue, doesnt seem like it should be this hard or take this long. 19 years of the exact issues Wells Fargo was fined for. 
I dont think for the 19 years we have been lies to deceived and literally robbed, and Im still trying to get a resolution. XXXX XXXX dollars is nothing compared to all the horrendous actions of Wells Fargo. It doesnt come close to the actual damage done by this company. My wife suffered her XXXX XXXX, due to the stress of knowing she had made those payments. 19 years of suffering in silence. Plus now XXXX XXXX XXXX XXXX, limited income, living in a unlivable house. 
Let me explain it better. The roof, we have tried to get it fixed, leaks. It had gotten so bad now, when it rains any, it literally pours into the living room. So from the attic to the second floor to the living room. Not to mention the mold. The gas company were doing upgrades to their customers, and after they were done fixing the lines, dont you know, our pipes needed replaced. So now its a roof, all new gas lines, approved by the gas company. Oh yeah the central air is broken. It needs all new windows. XXXX wouldnt insure it because all the plumbing has to be upgraded and brought to code, as well as the electrical needs completely upgraded and up to code. The foundation needs fixed. At this point I just want to be done with Wells Fargo and this house. It needed a roof when we moved in. The pipes were busted the day we were set to move. Form the minute we started dealing with Wells Fargo, we have been completely lied to deceived by Wells Fargo from day one. All we want is to be compensated for the 19 years of torture by Wells Fargo, and to be done forever with Wells Fargo and this house. 
Again all Im asking for is minute in the whole scheme of 19 years of lies. XXXX XXXX I personally think should be more. 
Ill settle for the XXXX XXXX and walk away from the house and Wells Fargo.!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation