Consumer complaint received 2019-07-16
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
To whom it may concern, I am writing this letter to ask for help with the situation I have been fighting for months now. I would like to start by saying that Ive always fulfilled my obligations under loans and have had an outstanding credit history for more than 25 years. 
In the months during Hurricane Irma, I was offered a Special Forbearance plan for my home and my land loan that were both serviced by XXXX XXXX XXXX. For the land loan, The Forbearance plan letter of approval was dated XX/XX/XXXX and stated that I was not required to make payments during the period of XXXX to XXXX. My forbearance was a result from a federally declared disaster and along with the arrangement for no required payments, or late charges would be incurred and would not be reported to the credit bureaus. 
During the first three months, we received a letter dated XX/XX/XXXX from XXXX   XXXX XXXX stating that they will place the payments covered under the three month special forbearance into a non-interest bearing balance that I wouldnt have to repay until I pay off, refinance, or default on the loan. 
On a letter dated XX/XX/XXXX we were approved for an extension of the forbearance plan to cover for the months of XXXX to XXXX of XXXX. This would make the months covered under forbearance XX/XX/XXXX through XX/XX/XXXX. 
At the end of the Forbearance plan on XX/XX/XXXX I made a regular payment on this loan as instructed by my forbearance terms, to XXXX XXXX XXXX as agreed. XXXX XX/XX/XXXX, the same date, a loan modification application was sent to me which I was to fill out and return back to XXXX  XXXX XXXX by XX/XX/XXXX. 
I received a notice shortly after that by XXXX XXXX XXXX stating that the servicing of my loan will transfer to Carrington Mortgage Services , LLC beginning XX/XX/XXXX. It also stated until that date the account will continue with XXXX  XXXX XXXX until XX/XX/XXXX. 

I had returned the loan modification application back to XXXX XXXX XXXX signed XX/XX/XXXX and received by them on XX/XX/XXXX. On the next day, XX/XX/XXXX, a notice that the application was received and would be reviewed was provided. 
After phone calls to XXXX XXXX XXXX the loan modification was said to be sent to Carrington Mortgage for finalization and that payments were to resume with Carrington Mortgage. 
On XX/XX/XXXX Carrington Mortgage was still in the process of receiving the full account documents and I was told not to make any payments until all documents were transferred which would include any loan modification and forbearance arrangements. 
The loan paperwork was to be fully in Carrington Mortgage system on XX/XX/XXXX according to the conversations we had over the phone. During conversation with Carrington Mortgage loan department representatives I was told I was behind six months of payments and that if I didnt want to lose the land I needed to make a payment of {$2200.00} upfront and the next 3 months thereafter {$690.00}. I was confused at this and went back and forth with XXXX  XXXX XXXX and Carrington to make sure that the paperwork of forbearance and loan modification was submitted to Carrington Mortgage. After more back and forth, Carrington Mortgage stated that they had made a payment plan for me to avoid me losing the land, I would have to follow through with payment plan. I was afraid of losing the land, although I didnt understand why they had not honored my forbearance plans and previous arrangements on this loan. 
On XX/XX/XXXX I made the payments to Carrington Mortgage for the amount of {$2200.00} in XX/XX/XXXX and {$690.00} on each month thereafter which included XXXX, XXXX, and XXXX of XXXX. 
During that time an offer to pay the loan for a lesser amount of {$70000.00} was offered to me and I sent the funds on XX/XX/XXXX. At the time I was not aware that I was considered delinquent on this loan or at risk of foreclosure. 
Following the months after that I began searching for financing to build my retirement home on the land that I have been planning for years, because of the necessary accommodations and accessibility that my built home will provide for my XXXX. It was for the first time made aware to me that XXXX  XXXX XXXX and Carrington were reporting my loan is delinquent and late payments overdue for the six months that I was under Forbearance. In addition I was told that the land was considered a short sale after I agreed to pay the amount we agreed upon. Because of that lenders denied my mortgage loan application for new construction loan. 
I then began the process of disputing these claims with Carrington Mortgage, XXXX XXXX XXXX, and the credit bureaus. 
XXXX  XXXX XXXX stated that they would attempt to resolve their records to the credit bureaus and also submit to Carrington Mortgage that this loan should never have been considered as delinquent because I was under forbearance for the months and that arrangements were in process. 
I recently received a letter from XXXX  XXXX XXXX stated that the account is being reported as having no history of delinquency. 
This disputing process is currently still taking place as I have disputed numerous times with credit bureaus with no resolution because Carrington Mortgage refuses to provide any resolution to credit bureaus. 
Im asking for any assistance with resolving this matter.

Company response to consumer: Closed with explanation