Consumer complaint received 2021-05-05
Company: Chime Financial Inc
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Good evening Madame or Sir, I'm submitting this complaint, not to cause any problems, but to possibly raise an elbow or 2 to get someone to take a look into what's really happening to everyday people like myself. On XX/XX/2021 ( Monday ), I go to work as usual, only to have my phone stolen, immediately after not locating it I go into a panic, from there I make preparations to getting another cellular device, long story short the next day I do so ( unfortunately purchase another phone ), now here 's where my nightmare begins!! Once I get myself situated from work about to start my night as a student, I chose to download the new app of Chime Bank to my new phone, all there is to do is sign in but I forgot my password, Great,, which isn't good but I haven't had any previous issues so I figure what the heck, I submit from the a request to reset my password! I'm thinking ok within a few minutes they should be able to send it through my email & I'll continue from there.. Oh no, cause I had to say after a certain amount of attempts why I'm still having trouble renewing my password, why I'm still having issues with this process, I get an email saying someone should be contacting me to help me with this process, I figure ok, I would get an email in no time & I can go my way! I decided to place my own call to see if I can check on the status because the email said I should upload my driver 's license, a second form of ID which was my S.S. # & proof of my address which I sent! XXXX, complete run around! I was told I still needed to upload another clearer form of my physical address because the original one I sent wasn't eligible, so I did, I emailed a letter I had received from the mail, from there you now have 3 formal pieces of identification!! From FridayXX/XX/XXXXto Saturday XXXX, still nothing, by Monday XXXX I'm livid, NO RESOLUTION, NO MONEY & still given the run around, CHIME claims they're backed by XXXX. & XXXX XXXX but the moment I tried to get a resolution from them to somehow, I was re-routed back to Chime Bank who's employees have no idea what it is to be on Californian soil, ask them what the area/ zip code is & you have to be told either they're not at liberty to say or to hold on for just a moment while they look it up!! Wow, are you kidding me?? Area codes as well as zip codes come right off the time of your head w/ out second guessing that!!! Longer story short, I've been told that emails were sent to me which I have no inclining about pertaining to my account addressing the issue, PLEASE.. what I don't have time to do is lie on anything or anyone! I told the so-called manager who was a waste of time speaking to over the phone that I would be filing a complaint against them, him being smart said I have every right to do so, which I told him I didn't need an approval from him but be advised as to you've been warned!! This as I've stated, has been my XXXX on this Earth & I need HELP ... I need access to my funds to continue paying my bills & if not close the account because at this point there's nothing left to do!

Company response to consumer: Closed with explanation