Consumer complaint received 2020-01-08
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Charged fees or interest you didn't expect

Complaint:
I have been in literally a war with this bank and the many employees. XXXX XXXX-lets start at the top. I have spend months on end, going into three different branches and my payments to my visa were not even applied to my account with proof I paid. It was nothing but spite work and tried to ruin my credit! I XXXX never been late with any Creditor. These people are wild bores, animals. I tried calling the loan department to make a payment and told by a supervisor i do not have the right password and sound not take my payment!!!! I am blocked from on line to log in. I am being charged interest late fees on my personal loan. TD has not reported in 13 months all the payments I made! They state they gave me a loan modification! Lies!!!! I didnt hours with managers and XXXX XXXX told his employees not to help me. I provided all the documents to an idiot bank manager for three hours!!!! All they did was make my life a living XXXX. My bank does not have an electronic relationship with TD. I wonder why! I will no longer go into the bank because my payments become lost, missing, credit another persons account. Anything to sabotage. I have filed an OCC and a FTC with all of my documents, names, dates down to the very last detail to clearly show these people are not only clearly stupid but are purposely not reporting, they are committing fraud. I can not make a payment! I will not mail it. They will not take my payment over the phone. They said into into your branch and proof your identity!!!!!! TD needs to be fined! TD is trying not to take my payments and not report them. I do not owe {$2000.00}. I paid them {$6000.00} through a balance transfer and they tried not to take that payment. XXXX XXXX can back up my claim. Not only that. These idiots send me a letter and the date is wrong by three months! Idiots!!!! I tried to call them about this payment and they would not talk to me they said I do not have the right password! Its the same password since XX/XX/XXXX! I never changed it. 6 years ago I tried to take out {$5000.00} cash out of my TD bank account which I had for 10 years! I went in person and the teller said you misspelled your password I can not give you the cash. I had my Florida Driver Lisc along with all ID it took 3 years!!!! I know how to spell my dogs name. These people are pathetic! Its XXXX not XXXX! Two years ago my Mother was sick in a XXXX from XXXX. I called them because my Savings of went to my Mother! These XXXX XXXX   said you need to go into default before we help you!!!! They are the biggest XXXX XXXX. They are dis honest, seething, I want nothing to do with this bank! If I can not make a payment as I tried calling today XXXX. I am not late nor in any kind of default. My credit is stellar!!!!! XXXX XXXX is useless, does not provide a break down of my daily interest, monthly interest on my loan!!!!! I called on months on end. Its disgusting! XXXX XXXX is the biggest XX/XX/XXXX of them all! Lying cheat and I assure you I am putting his cell number, his home address on social media! His home line, his office address. I am sure he has done so much fraud he needs to be investigated. XXXX is too nice of a place for this degenerate.

Company response to consumer: Closed with explanation