Consumer complaint received 2020-05-19
Company: WELLS FARGO & COMPANY
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Dear Sir or Madam, Not only do I wish to file ANOTHER complaint against Wells Fargo, if the CFPB refuses to help me, I would also like to file a complaint against the CFPB for blindly taking Wells Fargo 's side and not doing its due diligence in investigating and rectifying this matter. 

Facts : 1. Mr. XXXX XXXX is my ex-spouse and has an account with Wells Fargo, I do not. 
2. Mr. XXXX cashed a check issued to he " & '' I ( two-payee check ), by the US Treasury/IRS for a mix-up involving Schedule C on my joint XXXX tax return. 
3. The XXXX Tax return was filed jointly while still married to Mr. XXXX. 
4. The check was made out to XXXX XXXX XXXX & XXXX XXXX 5. The amount of the check was {$6600.00} 6. The IRS mailed the check directly to Mr. XXXX 's address, not the address on the tax return 7. Mr. XXXX stole the full amount of the refund check ( {$6600.00} ) 8. I did not authorize, approve, or sign the check and was unaware that it even existed. 
9. I did not receive even 1 cent of the {$6600.00} amount 10. I  physically handed Wells Fargo a copy of the US Treasury check ( front and back ), on XXXX XXXX, XXXX to XXXX XXXX and the XXXX, NJ Branch Manager, XXXX XXXX. 
11. I have received numerous letters from Wells Fargo, and they have yet to help me. 
12. Both NJ and NY Attorney General detective and attorney ( respectively ), as well as the Taxpayer Advocate Service, as well as Wells Fargo employee have confirmed that Mr. XXXX committed a crime in cashing the 2-payee check without my signature. 
13. There are no signatures on the check. The checked may have been cashed via mobile app or ATM. 
14. Wells Fargo is negligent, in that, they failed to audit and monitor electronic/mobile transactions and therefore, failed to recognize this crime. 
15. Wells Fargo asked me for a copy of the check ( provided twice ), and the date and location which the check was cashed ( how would I know this? ). 
16. Wells Fargo refuses to help me and has failed to rectify the matter. I received communication from Wells Fargo on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ; not once did they provide any evidence which would have indicated that they were doing anything to resolve the situation. 
17. The CFPB closes my Wells Fargo complaint cases each time I file one ; this is simply an injustice. 
18. I have am consulting with an Attorney, will notify Law Enforcement and the appropriate Prosecutor 's Office. 

I have been ignored dismissed by Wells Fargo, and now the CFPB and consider this mistreatment. You are supposed to be working to protect consumers. However, you are simply allowing Wells Fargo to trample over law-abiding citizens. I am again, asking for your help. Please assist me, as I am certain that I am not the only consumer who has been ignored, put off, and mistreated. I have attached a copy of the check, and the latest communication which I mailed to them certified priority, via the USPS on XX/XX/XXXX. I have given all of the information which I have.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation