Consumer complaint received 2021-03-26
Company: NAVY FEDERAL CREDIT UNION
State: NV
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I XXXX XXXX entered into a consumer credit transaction with Navy Credit Union in XXXX of 2019. This is a consumer credit transaction in which a finance charge was involved.15 Usc 1605 defines a Finance charge as the sum of all charges in a consumer credit transaction. a finance charge also doesn't involve Cash but Navy federal has take cash. the finance charge is also supposed to cover my premium which is required in order for me to take the car off the lot but Navy Federal Made me purchase my own Premium. pursuant to that same law the Finance charge is all I'm responsible for paying no other fees Directly or Indirectly should be included in the purchase. this is a huge violation of my consumer rights and pursuant to the law 15 Usc 1611 any creditor who willfully or knowingly provides false information under that subchapter should be fined or imprisoned for at least one one year. 
further more I've also been harmed in this consumer credit transaction because I was also not provided any paper work or any documents that grant me my right to rescind. Navy Federal is in violation of 15 usc 1635 as it states any consumer credit transaction that Includes a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the Bureau, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section.

By Navy Federal Failing to provide me my rights a consumer in a consumer credit transaction they have also violated another law which is Pursuant to 15 USC 1640 any creditor who is In Violation or fails to comply to law 15 USC 1635 the consumer is owed twice the finance charge.

Navy federal has impacted my life by breaking many laws after the consumer credit transaction they have continued to harm be by Furnishing Deceptive forms. they send me a statement that does not state this is an attempt to collect a debt or a debt that is a in a negative balance. but they send me a statement that is in a positive balance but also made me assume that I owe them something these statements that they have sent me have a list of violations which include and I've also proved proof 6 months worth there is a lot more 15 USC 1692J Furnishing Deceptive - finance charge, statements, promissory note 15 USC 1692E False or Misleading Respenstation- the finance charge, the amount financed, the amount that will be paid after all the monthly payments.

15 USC 1692F unfair practices- using any langue or symbol on the mail or telegram that illustrates that you are in the debt collecting business ive Pointed out many ways I've been Harmed by Navy Federals Abusive Debt collection practices. Ive had loss of sleep, degradation, emotional distress in the form of embarrassment, anxiety, pain and suffering, other non-pecuniary losses to the harm Navy Federal has caused which is entitled to other appropriate equitable relief

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation