Consumer complaint received 2018-04-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
I pulled my free annual credit report on XX/XX/XXXX with Transunion and noticed some inaccuracies when it came to my personal information. I immediately called their customer service line and asked to speak to a US representative. When the US representative became available, she identified herself as a supervisor. I told her that the names, addresses, employment data, and telephone numbers they are reporting, where incorrect or not mine. I gave her my correct full name, full address, Employer, and full telephone number. She put me on a brief hold and when she came back on the line, she confirmed that all of the names, addresses, Employment data, and telephone numbers had been deleted, and the information I had just given to her over the phone had been updated to show correctly on my report.I am a member of a credit monitoring service and they notified me that a change had been made to my TransUnion account a few days later. When I logged on through the credit monitoring company, It showed only 1 name reporting, three addresses, no telephone numbers, and only two employers. Since the only accurate information was my name, I mailed TransUnion an additional dispute letter disputing the addresses and employment history. I also provided a copy of the credit monitoring companies report. On XX/XX/XXXX, I received correspondence via USPS mail with my updated credit report that reflected my dispute. In the most recent credit report, they put back on the incorrect names for me, incorrect telephone numbers, incorrect addresses, and no change to my Employment data. The only change they made was adding my telephone number that I validated was my correct number. The addresses, names, and telephone numbers listed do not belong to me. Some names have a last name associated to me that I have never used. I have only used my full name, XXXX XXXX XXXX. It is listed on my social security card, Drivers License, birth certificate, and all documents associated with me. The addresses listed do not belong to me, and some of the addresses listed are not even valid addresses, per USPS, white pages, and the yellow pages. How are they associating addresses to me that don't even exist? Furthermore, I have never co signed for anything or for anyone, nor have I allowed other 's to include my name, address or phone number as references for credit, jobs, etc. They refuse to provide me with the person or entity that is furnishing this inaccurate data to them, which makes me worry that I could be subject to identity theft and that they are willfully furnishing incorrect information about me which affects my credit worthiness. From this point on, if TransUnion releases any of the false names, addresses and telephone numbers unauthorized by me, I will now consider those attempts to circumvent my requests and that in doing so, they will be entering into a contract with me in which they will be liable in the amount of {$1000.00}, or whichever is greater through FDCPA law, for violations against the consumer, with each release and for each call made by anybody who received information from them either directly or indirectly. So, if they do not agree to the terms of the agreement, they should stop releasing this information and PERMANENTLY delete the errors from my credit report, and provide me with an updated report reflecting those corrections. If they have PROOF, that the names, addresses ( Leases ) and numbers belong to me, they need to provide that information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation