Consumer complaint received 2019-12-31
Company: SYNCHRONY FINANCIAL
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Consumers beware when it comes to Synchrony Bank issued credit cards, they report fraudulent information to the credit reporting bureaus. 

I contacted Synchrony Bank Monday, XX/XX/XXXX at XXXX XXXX  via telephone after receiving 2 emails indicating my mailing address had been changed on my Lowe 's credit card and TJX Rewards credit card. Since I did NOT change my mailing address, I was transferred to the fraud department and ultimately told that my mailing address change had been initiated by the US Postal Service. I insisted that my two accounts be changed back to my correct address and the fraudulent address be deleted from their system. It was then recommended that I contact the US Postal Service and investigate exactly how this occurred. According to the fraud department representative, because there had been fraudulent activity on my Lowe 's card several months ago ( account closed and new card mailed to me ), internal strategies had been placed on my account for 12 months and these strategies had been removed prematurely from my account! When I asked how this could occur, the representative did not have an answer. 

I contacted the US Postal Service immediately on Tuesday, XX/XX/XXXX ( both the federal and local level ) and they have NO RECORD of an address change for me. It was suggested that I again contact Synchrony Bank for further investigation on their end. I called Synchrony fraud department back to relay the information and to ensure no one would be tampering with my account information. I requested that the Lowe 's and TJX accounts be closed and new accounts be opened as a precaution. I also have a JCP credit card through Synchrony Bank and asked that this account be closed as well. When I asked why I didn't receive an email for my JCP card, the fraud representative did not have an answer. When I asked why the strategies had been taken off my Lowe 's card prematurely, again the representative did not have an answer. I did receive two emails after this telephone call indicating my address had been changed back to the correct one. 

After two telephone conversations with Synchrony Bank regarding this fraudulent address and my credit card accounts, they still contacted all 3 credit reporting agencies and reported the FRAUDULENT address as my current address! Unbelievable. I should NOT have to deal with getting this FRAUDULENT address taken off my credit reports. Synchrony needs to be held accountable for knowingly passing along FRAUDULENT information to the major credit bureaus, thus increasing my chances of identity theft. 

I was also notified on XX/XX/XXXX via my credit monitoring service that Synchrony Bank reported to the 3 credit bureaus that the balance on my Lowe 's credit card increased by {$25.00}, when in fact my balance is zero. Yes, I have documentation from Synchrony Bank that my balance is XXXX but my credit reports state otherwise - again FRAUDULENT information from Synchrony Bank. In a world full of scams, identity theft and the like, I shouldn't have to worry about a bank passing along FRAUDULENT and completely inaccurate information! 

NOTE : Complaint filed with XXXX XXXX XXXX XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation