Consumer complaint received 2019-09-04
Company: Paypal Holdings, Inc
State: ID
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
This complaint deals with a variety of transactions ; all involving one particular vendor. The first troubling transaction date began in late  XXXX of XXXX. All of the transactions were items used for the purposes of remodeling our home. The vendor/merchant had significant issues with fulfilling orders, so much so that almost every order we made had to be corrected and/or refunded. Thousands of dollars were lost due to these issues. As such, I used the PayPal Dispute Resolution form to dispute the problems since the local merchant 's store was of no help or assistance to my issues. As PayPal processed the disputes, they came to believe that I violated the terms of service and placed my account on hold. They would later close my account due to the amount of disputes, which I have moved on from. But as the processed disputes, they used a selective way to actually process if the outcome of the dispute was in my or the seller 's favor. Allow me to explain by each transaction that I am disputing today : Dispute Case ID : XXXX Transaction Amount : {$100.00} USD Dispute Amount : {$100.00} USD Transaction ID : XXXX Transaction Date : XX/XX/XXXX Denied because the item was materially similar. The items were buckets of paint. How can a specific color of paint that was sold as different than expected and paid for, be exempt from this? It should have been refunded and the case found in my favor. Paint with specific color is  certainly a material difference from other paint. 


Dispute Case ID : XXXX Transaction Amount : {$16.00} USD   Dispute Amount : {$16.00} USD Transaction ID : XXXX Transaction Date : XX/XX/XXXX Uploaded shipping information on XX/XX/XXXX. On XX/XX/XXXX, PayPal denied the claim by stating that they did not receive valid proof or tracking. That makes no sense as tracking shows it was delivered back to the address I was told to submit it to. 

Dispute Case ID : XXXX Transaction Amount : {$34.00} USD Dispute Amount : {$34.00} USD Transaction ID : XXXX Transaction Date : XX/XX/XXXX Told to return the item via postal carrier on XX/XX/XXXX. Received an email on XX/XX/XXXX stating I had uploaded the information. On XX/XX/XXXX, the same day as other claims were denied, PayPal denied this as well, stating I had not uploaded any tracking or proof therefore contradicting their email on XX/XX/XXXX. Tracking shows as delivered and received. 

Dispute Case ID : XXXX Transaction Amount : {$26.00} USD Dispute Amount : {$26.00} USD Transaction ID : XXXX Transaction Date : XX/XX/XXXX Denied because the purchase is ineligible for buyer protection. The item is literally the same as other items that were approved for prior purchase protection. 

Dispute Case ID : XXXX Transaction Amount : {$820.00} USD Dispute Amount : {$820.00} USD Transaction ID : XXXX Transaction Date : XX/XX/XXXX Again, like the others, I was told to ship the item back and upload proof of tracking. Since this was over {$750.00}, I had signature confirmation. On XX/XX/XXXX, I was told to ship it back. I uploaded the tracking information on XX/XX/XXXX. On XX/XX/XXXX, PayPal denied my claim because I did not provide tracking details as was requested. I contacted PayPal, an individual via chat confirmed they had received the tracking and that the item showed as returned back to the seller. I never heard back from them again. 


I also suspect that because they closed my account, they will claim that is why they denied the cases. Yet, that answer would be invalid considering other cases filed before the account closure were perfectly settled with a full refund AND because I filed these cases well in advance to my account being closed. When I discussed this with PayPal, I was given a variety of inadequate answers. I am seeking full refunds for these transactions, especially the ones where I shipped the items back as requested by PayPal.

Company response to consumer: Closed with monetary relief