Consumer complaint received 2018-06-27
Company: Check N Title Loans
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
I am writing this letter because I have a grievence with the Company called Check N Title with offices located in XXXX TX. I took a title loan out at the XXXX XXXX location in XXXX, TX. 
The short of it is : I originally did a title loan In XX/XX/2017 for {$1000.00} dollars, with agreement of paying {$100.00} payment a month. The was suppose to be a six month loan ending in XX/XX/2017, with option to renew it. 
I originally paid {$100.00} dollars thinking that the payment, only to told that I needed to come back next Friday and make the 2nd {$100.00} payment. I replied what for? She said because your next payment is due in a week. I thought the that was the payment for the month. 
Charged a {$100.00} late fee. And if I dont pay it my vehicle will be repossessed I forced into signing a new contract in XX/XX/XXXX and I didnt agree if would I be in default and my vehicle would be repossessed. They told everything was the same they just had to update the system. 
The was a lie. They changed the dates of the contract and renewed it without my consent. I asked to see the contract in complete to review it. They said they couldnt but not to worry everything was still the same. Then they demanded that I pay {$300.00} instead of {$200.00}. I had the {$200.00} but they refuse to take it. The lady stated the payment is {$300.00} dollars and nothing less would be accepted. 
Well. In summary. That has been the nature of dealings with this business. 
When I came in to pay I was told owed more and that would need to pay lest I be in default and have my vehicle repossessed. When I came to make the payments I was told I needed to pay another {$100.00} dollars. I had the money to make the payment in hand showing it to them, and they refused to take it without another {$100.00} dollar late fee. 
Subsequently, I have paid {$1200.00} dollars to Check N Title already in payments and late fees total. Their has been no application to the principal of the loan whatsoever. They state that all the money I have paid has gone towards the finance charge of the loan, and that I have not paid I am requesting the State Attorney Generals intervention, involvement and investigation into my relationship with this business and ( this companys business practices ) My concern is that if they can be so casually dishonest and fraudulent with me, that they practicing the same dishonesty with other clients. 
I was to lied time and time again. 
I exhorted for money under false terms. 
I was constantly threatened repossession. 
Engaged and engaging in Deceptive business practices Fraud, Extortion, I  feel like the real intent is not for me to repay the loan, but to extort as much mon money as possible, through deceptive policies, exorbent fees, refusal of payments, continual threats of repossession, and in the end selling the vehicle to profit more money.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation