Consumer complaint received 2021-11-20
Company: United Shore Financial Services, LLC
State: NV
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Unfortunately, most people do operate and make crucial decisions and I genuinely hope that no other consumers are getting this fear tactic used against them. I'm requesting assistance to help with the servicing company servicing my mortgage, I can understand why so many consumers ended up losing their homes in the XXXX crash, and I feel more consumers will end up losing their homes if we ever see another economic decline that involves the housing industry or if this servicing company is doing this to other customers. I placed a forbearance request for this home ; my forbearance request keeps on getting canceled. However like the rest of the calls of calling the servicing center it was followed with emails and mailed letters stating that my forbearance plan had been cancelled. Ive spoken to several representatives, and each time I'm told and confirmed that my forbearance plan had been extended. On my last phone call, I did make sure that I got the information of the employee that I spoke with as I wanted to make sure that I could track these results as this continues to happen consistently. The last call was on XX/XX/XXXX, I frantically called as I was terrified that I forgot to call again to get the plan reinstated again when I never asked for it to be cancelled and a mortgage payment has been reported. Or the absolute worst which would cost me my license that the last six mortgage payments were reported late. The reason I say it would cost me my license as I can't imagine what my credit score would be after six 30-day late payments or worse 60- and 90-day late payments were reported to my credit. It would be my entire livelihood if I lost my license, and I've done everything in my power to always be the most ethical, responsible and compliant with all laws for my clients and customers to never jeopardize my license. I spoke to employee ID XXXX. It was confirmed that my mortgage was extended till XX/XX/XXXX of XXXX, and no payments were due. I asked several times during the call and I even made sure at the last moment of the call that I asked one more time. It was confirmed that the mortgage was actively on a forbearance. I even requested for a letter to confirm. They said that there was the process of already getting something in writing being produced. However it just wasn't ready at this time as it takes a few days for it to generate and be mailed. However, following these conversations, like the rest of the calls Of calling the servicing center, it was followed with emails and mailed letters stating that my forbearance plan had been canceled upon my request. However, the worst part about it is then they send thick packages of foreclosure options and short sale options and or else. you may think that last statement with Screen anything goes wrong breath situation when you were trying to purchase or refinance of property and you just are in a state of unknown however it's even worse unlike a mortgage purchase or refinances transaction they don't have a loan officer and make sure they're educated not to fear or worry. There is a list of five psychological events that are the most traumatizing to a person such as getting divorced or changing employers. Another one of them is also moving or potentially losing a property that you own is a very stressful event to anyone. The fact that they can continuously send foreclosure packages/loss mitigation option can be pretty traumatizing to most people. That said thankfully I worked in the industry, and I understand how to read these documents. I'm working on a long-term option personally to regain payments on this mortgage. The cares act gives temporary forbearance assistance request without the constant fear of a destroyed credit report due to the late payments being reported when I followed the steps to put the forbearance plan in place. Truthfully what I'm absolutely terrified of is that I don't call back quick enough during one of these failed attempts a late payment is reported to my credit reports. Being a license loan officer, it would cripple my credit score and potentially give me licensing challenges During renewals. While some people might take a forbearance because they can, I can tell you is a professional in the finance industry ; this is not something that I enjoy the duration of. My ideal resolution would be to stop receiving these packages. Being in the broker channel XXXX was not the best situation for a prosperous success. Especially with the mortgage forbearance and the lack of liquidity that was in the markets. Our income was cut nearly down to 33 XXXX of what we used to make in the prior year of XXXX as working in the broker channel the SRP rebates were just not there to be paid on commissions for loan officers. I still have a loss of income, and the mortgage forbearance does give me aid in that aspect. At the end of the day for me, this is a real situation. I can imagine for me and the others in an active forbearance, none of us want the worst result of crippling their financial situation even more. With so many families and so many consumers that have a loss of employment, or a loss of income, or the worst, a loss of a family member. Additionally, see the attached where they stated they would review my request in 30 days and respond to me. I have yet to have that response and still live in fear of my credit report being damaged and losing my license.

Company response to consumer: Closed with explanation