Consumer complaint received 2020-05-27
Company: Rocket Mortgage, LLC
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On Loan # XXXX - XXXX XXXX XXXX This is to inform you of what appears to be and unfair and deceptive practice executed by Quicken Loans , Inc., located at XXXX XXXX XXXX, XXXX, MI XXXX. In short, my mortgage application was approved base on all information I submitted to Quicken Loans, Inc. via my loan office at XXXX XXXX XXXX, XXXX.A closing date had been scheduled, I gave my landlord my notice to vacate my current residence, I reserved a moving company and took all necessary steps to prepare to physically move.While I know that mortgage companies reserve the right to decline a mortgage application based on any negative findings after the approval decision. As I have worked in the banking/ financial for over 30 years. However, over a week after my loan officer informed me that my mortgageloan application wasapproved, I was informed that Quicken is not going tofollow through with the approval because of an IN REM judgement for foreclosure that they were already aware of prior to the approval. Please see the attached document from my bankruptcy attorney that includes the explanation and In REM foreclosure agreement regarding my previous Marital property, which was surrendered via ChapterXXXX Bankruptcy inXX/XX/XXXX. Please also see the attached Letter of Explanation which includes a chronological explanation of what transpired with the property per the bankruptcy, etc.My concern with what transpired with Quicken Loans , Inc. is that they approved a loan based on my credit worthiness and information submitted to them, delivered terms and stipulations that included nothing about the IN REM judgement for foreclosure on my previous Maritalproperty. I am more than qualified for and capable ofmaintaining good standing for the mortgage loan I appliedfor and, was approved for. Iam an XXXX XXXX  woman who has raised XXXX college children to become successful adults. Im an XXXX, XXXX  XXXX at a XXXX XXXX, my salary is {$80000.00} annually, I have little to no unsecured debt, a FICO and Credit Score over 700, there is no judgment or foreclosure againstme on my credit file or documented in the court records against me.I worked hard and successfully rebuilt my financial life all on my own very well, after my bankruptcy and divorce.Because my mortgage loan approval was rescinded, I will be homeless as of XX/XX/XXXX, just 8 days from today. I needsomeone to please take action to keep this from happening anyone else, with mysame or similar credentials, women and/or minority who have gone through a tragic divorce after 20 years of marriage, have an IN REM judgement in their past that clear indicate they are not liable for any previous mortgage debt personally, have the financial means and, just want to move forward in their life to proudly and independently own a home as a single responsible mature consumer.I am asking that someone that has the authority within the Quicken Loans, Inc. organization to review and reconsider the credit approval initially communicated to me. Im devastated that someone think that it is right to rescind a loan approval after communicating the approval to a consumer and, there have been no negative discoveriesafter the approval. 
Well, I have had to go to another lender that is going to another lender in order to get a mortgage loan and have contact Quicken Loans office several time today via phone and email to coordinate transferring my appraisal to the other lender and, have not received a response. The other lender has called quicken as well. It is critical that I get this done ASAP before I lose more money and the opportunity to purchasethe property that I have placed an offer on and have alreadypaid for an appraisal and home inspection. This has cause an enormous amount of additional stress and discomfort during this time of the Covid-19 Pandemic.

Company response to consumer: Closed with explanation