Consumer complaint received 2023-01-08
Company: Experian Information Solutions Inc.
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
TO WHOM IT MAY CONCERN, DURING THE COVID-19 EPIDEMIC, MY HOME WOUND-UP IN PRE-FORCLOSURE. 
AS I AM ENTIRELY DEPENDANT UPON THE HOSPITALITY INDUSTRY LOCATED IN XXXXXXXX XXXX XXXX  I DID NOT HAVE THE FUNDS AVAILABLE TO ME TO PAY THE MORTAGE WITH A COMPANY KNOWN AS XXXX XXXXXXXX XXXXORIGINALLY I WAS IF A FOREBARANCE PLAN BUT AS CALIFORNIA WAS THE LAST STATE TO OPEN, I CONTACTED XXXX AND APPLIED FOR A SHORTSALE, AS THE HOME WAS ORIGINALLY OVER-VALUED BY THE ORIGINAL APPRAISAL COMPANY. THE HOME HAD SAT ON THE MARKET FOR ( XXXX ) YEARS WITH NOT A SINGLE OFFER, REGARDLESS OF THE PRICE DROPS. FINALLY IN XXXX XXXX XXXX  A LOCAL REALTOR BROUGHT AN OFFER TO SELL THE HOME. DURING THAT PERIOD OF TIME, I HAD TO WAIT FOR XXXX XXXX AND THEIR TIMELINE, AS THE SLOW PROCESS BEGAN TO APPLY FOR A SHORTSALE OF THE HOME. 

I MET EVERY TIME SENSITIVE DEMAND OF LOAN CARE ON TIME. THE WHOLE PROCESS LASTED THAT OF ( XXXX ) MONTHS FINALLY CLOSING ON THE PROPERTY XX/XX/2022. DURING THAT TIME, AS IT WAS XXXX XXXX THAT WAS IN CONTROL OF THE SALE OF THE HOME ; IN FACT I ALMOST LOST THE BUYER GIVEN THE EXTENDED WAIT TIME THAT XXXX TOOK TO UNDERWRITE THE SALE. IF FACT FOR A LENGHTY PERIOD OF TIME, THERE WAS NO INDIVIDUAL IN CHARGE OF THE LOAN, JUST CUSTOMER SERVICE REPRESENTATIVES THAT TTOOK THE CALLS AFTER LONG HOLD TIMES LASTING XXXX HOUR OR MORE. 

AFTER I OPENED A SHORTSALE APPLICATION WITH XXXX XXXX XXXX XXXX XXXX  THE COMPANY STARTED REPORTING ME XXXX TO 180 DAYS LATE DEPENDING ON THE XXXX XXXX XXXX FOR THE LENGHT OF THE APPLICATION OF THE SHORTSALE. I HAVE WERTTEN THE COMPANY SEVERAL TIMES REGARDING MY CONFUSION OVER THE CREDIT REPORTING PROCESS, TO NO AVAIL. I KINDLY ASK THESE IMPORTANT QUESTIONS TO THE COMPANY IS IT LEGAL, GIVEN THE CONSUMER PROTECTION ACTS THAT WERE PUT INTO LAW BY CONGRESS TO FORCE ME TO SELL MY HOME AFTER COVID XXXX? AS XXXX XXXX XXXX GAVE ME NO CHOICE OR DIRECTION AS TO WHAT TO DO AFTER THE PANDEMIC. FURTHERMORE, WHY SHOULD I BE REPORTED XXXX TO 180 DAYS LATE TO ALL ( XXXX ) OF THE CREDIT REPORTING AGENCIES WHEN IT WAS XXXX AND THEIR TIMELINE THAT I HAD TO ABIDE BY? 

I HAVE ATTEMPTED TO ASK XXXX XXXX THESE QUESTIONS AND ALL THAT WAS TOLD TO ME IN RESPONCE WAS TO HIRE AN ATTORNEY. IF I HAD THE MONEY TO HIRE AN ATTORNEY, THEN I WOULD NOT HAVE WOUND UP IN XXXX. I FEEL THAT I HAVE BEEN TAKEN ADVANTAGE OF. I AM AN ELDERLY SENIOR CITIZEN THAT HAS LOST HIS HOME DUE TO THE BUREAUCRACY OF A CONGLOMERATE. IS THAT LEGAL TO STRIP A SENIOR OF HIS ONLY HOME, DURING A PANDEMIC? MORE IMPORTANTLY, I ABIDED BY XXXX AND THEIR TIMELINE. WHY THEN AM I SHOWN AS LATE TO THE CREDIT BUREAUS AND SHOWN AS NOT PAID IN FULL? 

THE HOME SOLD FOR AS MUCH AS THE PROPERTY WAS WORTH. XXXX XXXX SENT ( XXXX ) APPRAISERS TO THE PROPERTY FOR THE VALUATION. IF THEIR UNDERWRITERS HAD PREFORMED CORRECTLY WHEN FUNDING THE PURCHASE OF THE HOME, THEY WOULD HAVE REALIZED THAT THE COMPARISION STUDIES WERE NOT OF THE SAME STYLE, AGE OR CONDIOTION OF THE HOME THAT THEY FUNDED. WHY IS THAT MY FAULT WHEN THEY ARE THE EXPERTS? 

IN CLOSING, I DID ALL THAT XXXX XXXX REQUESTED OF ME. WHY THEN DO I HAVE TO CARRY THE BURDEN OF THEIR MISTAKES?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation