Consumer complaint received 2018-04-23
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other service problem

Complaint:
OnXX/XX/2018 Our company received a email from Pay Pal stating they have limited our account Dear XXXX, We are hereby notifying you that, after a recent review of your account activity, it has been determined that you are in violation of PayPal 's Acceptable Use Policy regarding your sales / offers of Unauthorized item ( XXXX XXXX   XXXX ) on XXXX XXXX XXXX. 

As a result, your account has been permanently limited. Please remove all references to PayPal from your website/s and/or auction/s. This includes not only removing PayPal as a payment option, but also the PayPal logo and PayPal shopping cart.

Per the User Agreement, when PayPal permanently limits an account due to an Acceptable Use Policy violation, any funds on your account are held for 180 days. In addition, you may be liable for any amount of damages PayPal incurs for each violation of the Acceptable Use Policy.

Note that should any chargebacks result in your account balance falling below zero, then you will also need to settle the amount owed to PayPal to avoid further action.

The PayPal User Agreement states that PayPal reserves the right to limit an account for any violation of the PayPal User Agreement, including the Acceptable Use Policy.

Under the PayPal Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction. This includes transactions for counterfeit items or unauthorized replicas or copies of items.

You can find the complete PayPal Acceptable Use Policy by clicking Legal at the bottom of any PayPal page. 

Sincerely, XXXX PayPal, Brand Risk Management PayPal Hello PayPal In regards to this email I am asking that our funds be accessible to transfer our funds to our bank account. 
Be advised we can legally sell a XXXX XXXX disc and hard drive, there is no law that says we can not do the following. 
Please be advised of the LAW. The first sale doctrine, codified at 17 U.S.C. 109, ALLOWS US TO DO SO We understand that you have the right to have or make up any rule in your policy, however you have no right to hold our funds as your institution isn't a Federal Bank or Federal institution but merely a processor only. 
Please be advised in the case filed against your establishment for the same illegal act XXXX XXXX : C XXXX SBA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PayPal institution settled out of court to avoid heavy penalties. 

You may contact our Trademark and patent attorney for further question regarding your alleged claim ( XXXX XXXX XXXX ) on XXXX XXXX XXXX 

XXXX XXXX, Patent Attorney XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, # XXXX, XXXX XXXX CA XXXX XXXX We are asking that the funds be released ASAP If we do not receive action within 10 calender days we will have to process this with our attorney ( s ) Certified mail sent to address below ( XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX http : //www.paypal.com Paypal Executive Escalations dept : XXXX Contact Information XXXX XXXX - Supervisor,  Exec Escalations XXXX XXXX ( Owner ) XXXX XXXX ( ceo ) XXXX XXXX XXXX ( ) XXXX XXXX ( Director ) XXXX XXXX ( Sole Proprietor )

Company response to consumer: Closed with non-monetary relief