Consumer complaint received 2022-09-13
Company: Paypal Holdings, Inc
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Through the website XXXX I placed an order using paypal. 

Seller information : You sent {$130.00} USD to shipping by XXXX, delivery in 3-5 days! Order # XXXX on XXXX  Paypal information : Transaction Details Transaction ID XXXX Transaction date XX/XX/2022 On XX/XX/XXXX I realized that the site I placed the order on was not the legitimate XXXX site, and I asked Paypal to reverse payment. I opened up a help ticket and was told by Paypal that I could not receive a reversal and paypal closed the complaint and labelled it " RESOLVED ''. This is not resolved. I have not received the merchandise and have been ripped off of {$130.00}. I can not even update the complaint or escalate with paypal because it's been labelled " resolved '' and I'm not allowed to ake any further action on their website. This issue is not resolved. I have tried to alert paypal several times to the scam and they have not allowed me to register or escalte the complaint. PayPal is as much to blame for this issue as the fraudulent seller. 

XXXX XXXX XXXX Transaction Details Transaction ID XXXX Transaction date XX/XX/2022 SENDER XXXX XXXX XXXX XXXX RECIPIENT XXXX ________________________________________ Funds will be available to your recipient on or before : XX/XX/2022. 
________________________________________ Money sent {$130.00} USD Fee {$0.00} USD Paid with : XXXX XXXX XXXX  XXXX ( MINNESOTA ) {$130.00} USD ________________________________________ You paid {$130.00} USD will receive {$130.00} USD Recipient may receive less due to foreign taxes. 
________________________________________ Please note it may take a little while for this payment to appear in the Activity section of your account. 
Get the Details Need to cancel? 
You have the right to cancel for a full refund unless your designated recipient has already received the payment. However, since most PayPal payments are received within seconds, you XXXX not be able to cancel your payment for a full refund once the payment is made. To determine whether your payment is eligible for cancellation, log in to PayPal.com, select the transaction in your transaction details, and select Cancel, or call PayPal Customer Service at XXXX. 
About disputes If this payment is for an item you purchased but haven't received, or it's not as described, your purchase may be covered under PayPal, Inc. 's purchase protection. In those cases, you can file a dispute in the Resolution Center within 180 days of payment. Just log in to your PayPal account at www.paypal.com and go to the Resolution Center or call Customer Service at XXXX. 
You have a right to dispute errors in your transaction. If you think there is an error, such as a payment that was never received or that was processed for the wrong amount, contact Customer Service at XXXX within 180 days. You can also contact us for a written explanation of your rights. 
If you don't recognize this payment or want to report it as unauthorized, you should contact the Resolution Center at PayPal.com or call Customer Service at the number above. 
For questions or complaints about PayPal, you can contact these agencies : Minnesota Department of Commerce https : //mn.gov/commerce/ ( XXXX ) XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX TTY/TDD ) www.consumerfinance.gov ________________________________________ Help & Contact | Security | Apps PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. 

PayPal Customer Service can be reached at XXXX. 
Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 
PayPal XXXX : XXXX XXXX XXXX  ) XXXX : XXXX

Company response to consumer: Closed with monetary relief