Consumer complaint received 2022-01-06
Company: DISCOVER BANK
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Per letter attached, Discover notified me that it reduced my credit limit from {$17000.00} to {$4000.00} as a result of : ( 1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 2 ) Increase in XXXX Balances As Reported by Agency ( XXXX ) Bureau Reports Collection Item ( s ) in your credit file My first thought was, " Wow ... tax payer monies were used in recent crisis ' to support the financial institutions ( funds supported by tax dollars I pay ) and when I rely on a financial institution for access to funds for my security, " how easy it is for them to cut me off ''. 

Secondly, the reduction of {$13000.00} in credit limit, especially, when ( 1 ) I have never been late in paying them, ( 2 ) have just made a substantial payment in XX/XX/XXXX, ( 3 ) was only using approximately {$4000.00} if the {$17000.00} available credit, and ( 5 ) relied on the balance transfer promotions to monitor and secure my debt as a responsible financial citizen. 

Now, especially in this pandemic, I have a noose around my neck. A noose that Discover put their and is using to strangle me. And what really gets me disturbed is that NO ONE AT DISCOVER CARED TO LOOK AT ME BEFORE THIS ACTION WAS TAKEN .... I cared enopugh to make sure that Discover was paid - I lived up to my obligations- Discover offered me a line of credit - and now that some computer reports to them- XXXX XXXX XXXX XXXX  
Now, specifically, let 's look at my situation. ( 1 ) My income has not reduced - matter of fact- it has gone up, ( 2 ) increasing total balances- did Discover look at my credit report to determine what they were? How about financing for health related issues that appear on my credit report? Yes - I increased available credit so that I could regulate payments for medical services that I am undergoing and which will continue through XXXX  - for which I was relying on the available credit that I had ( earned ) with Discover, ( 3 ) Additionally, yes, I have a number of new accounts opened that were secured by me- personally - because two of the business ' that I OWN - can not get financing on their own and need a personal guarantor- which of course- is me, ( 4 ) as for the increase in XXXX balances, some creditors report their term loans as a credit card instrument ... these are not bankcards. I have no new bankcards. All of theses are tied to the equipment that the business purchased for which my social security card was used for a credit rating and secured for a personal guarantee, and ( 5 ) as for XXXX XXXX XXXX XXXX ( s ) in your credit file, there are no new collection items in my report. The only collection item in my report ( in my financial history ) is the bankruptcy ( from XXXX - discharge date XX/XX/XXXX ) due to creditors coming after me due to the failure of a XXXX XXXX ( that I was member of - not the primary owner ) failed in business. I could go on and look forward to doing this with Discover. 

The point is that DISCOVER now has cut my throat with no concern to me as an individual ; yet alone an individual with a family of 4 - one 5 and one 6 year old, and one individual that created two new companies in XXXX ( despite the pandemic ) and is employing individual in this crisis. I was planning on using the available credit to maintain financial independence ( and recently asked Discover for the availability promotional offers to do this ). 

Then, I get this blanket letter attached to the message system in the Discover Card portal. Fantastic. 

How would Discover like it if their financers all of a sudden cut their throat? 

I am a good financial citizen and I have been wronged. 

Regards, XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation