Consumer complaint received 2021-05-07
Company: National Credit Systems,Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
The final statement I received from XXXX indicated I did not owe a balance and a refund would be sent to me for my security deposit. I never received the refund and I was never notified that they changed the statement and indicated I broke my lease so now I owed them. The regional manager called me and told me I had to move out because I left a negative review of the property on XXXX XXXX. I agreed to move out per their request and paid all final bills. Here is our communication via email below. 
From : XXXX XX/XX/XXXX XXXX XXXX XXXX sent to me via email ) You have received a notice to vacate on your door as of today. We are requesting that you do move. After reviewing your posts on XXXX XXXX again yesterday, you are impacting the privacy of other residents and disrupting our business by trying to create a protest of nonpayment of rent. These are terms of your contract, that you have now violated. You are now in breach of your contract and we have decided as an organization, after two attempts of trying to discuss this matter, to now exercise our rights as the Landlord. We are requesting possession within 7 days or eviction proceeding will follow. 

Please let me know should you have additional questions. 

Thank you, XXXX XXXX XXXX Regional XXXX XXXX XXXX | XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX | XXXX XXXX XXXX My response to above email ( XX/XX/XXXX XXXX XXXX XXXX  That's perfectly fine. I have yet to receive the notice personally, however my neighbor did retrieve the notice per my request. She stated that it says I must vacate by XX/XX/XXXX, that's not 7 days? Also what payments must be rendered that they are referring to? Please help me understand the differences in me vacating in 7 days vs. the 30 days required in an eviction? If I vacate within the days allotted what will be reported on my rental history an eviction or just the closure of the lease? 

XXXX response to my above email XX/XX/XXXX XXXX XXXX XXXX XXXX It will just be the closure and not an eviction, if you move before we have to file. I will gladly work with you on timeline on moving. However, communication will be key. Please let me know the date in which you will be able to surrender keys and I will let the team know. 
Thank you XXXX XXXX XXXX Regional XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX  XXXX | XXXX XXXX XXXX My response to above email XX/XX/XXXX XXXX XXXX Great thank you so much. We truly will need about 3 weeks to relocate due to my children being in school and having to locate and lock in a new place. Im willing to pay this final months rent in full that's due today if we're given 3 weeks from today to vacate. Since this will serve as our lease ending will we receive our deposit back in the amount of {$650.00}? 
XXXX response to my above email XXXX XXXX XXXXXXXX XXXX I will agree to these terms, as long as no additional post to XXXX XXXX or disruption to business occurs. In the event this happens, eviction will be filed and we will move forward with proceedings. 

Thank you XXXX XXXX XXXX Regional XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXXXXXX | XXXX XXXX XXXX Email sent from XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX TX XXXX Final account statement - Revised XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX # XXXX XXXX XXXX TX XXXX Final account statement - Revised Ledger Account at move-out WelcomeHome ACH payment -- XXXX XXXX XX/XX/XXXX ( XXXX ) Balance at move-out ( XXXX ) * See the itemized charges for a complete listing of the work. 

Deposit Activities Move Payments to Deposit Ledge ( XXXX ) Move Payments to Deposit Ledge ( XXXX ) Total Deposits on hand ( XXXX ) Additional charges/credits/payments after move-out Full Housekeeping XXXX. XXXX Full Paint XXXX sq. XXXX XXXX Total additional charges / credits / payments XXXX Final Account balance Balance at move-out ( XXXX ) Total Deposits ( XXXX ) Total additional charges / credits / payments XXXX Account balance - refund due ( XXXX ) XXXX Prepared Date XX/XX/XXXX XXXX XXXX, XXXX Pay to XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX  XXXX # XXXX XXXX, TX XXXX XXXX XXXX XXXX - Unit XXXX Move-in XX/XX/XXXX Notice given Lease expires XX/XX/XXXX Move-out XX/XX/XXXX Thank you so much for staying with us. We hope that you`ve enjoyed your residency as much as we`ve enjoyed having you here. Your refund check will be mailed to the forwarding address given to the management office. If you have any questions, please feel free to contact the management office. Thank you. 


This was the last correspondence I received from XXXX although I never received a refund for the amount they indicated.

Company response to consumer: Closed with explanation