Consumer complaint received 2018-04-30
Company: Ocwen Financial Corporation
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Mortgage Company : Ocwen We filed for bankruptcy in XX/XX/XXXX, discharging the mortgage debt. We attempted to short sale the property with approval from the bank. The property did not short sale after six months, so we entered into the deed in lieu process on XX/XX/XXXX. We signed the final paperwork on XX/XX/XXXX. After that, we did not hear from the bank so we called them back in XX/XX/XXXX, the bank stated that the deed-in-lieu process was completed and finalized. Before signing the final paperwork, we left the property in broom swept livable conditions and turned the keys over.We removed the insurance on the property because we were paying the dwelling policy out of pocket and we did not own it anymore according to Ocwen.

Ocwen generated a letter onXX/XX/XXXX stating that the Deed-in-lieu was cancelled. We had not heard from Ocwen since we talked to them regarding the deed-n-lieu finalization in XX/XX/XXXX. When we checked with the county, we discovered that the deed was never recorded and Ocwen took too long to record the deed. After this, we found out that there were squatters living in the property. The squatters had been there since XX/XX/XXXXand Ocwen Representatives had visited the property on several occasions attempting to get them out. Ocwen never notified us during this time that they failed to record the deed or that there were unauthorized occupants living there. We found out after receiving calls from the neighbor.

On XX/XX/XXXX we spoke to Ocwen 's Escalation Management Team Reps Name : XXXX  ID # XXXX  who questioned why I needed the names and ID 's of representatives that we have spoken to.

To get the below information we spoke to Relationship Manager, XXXX XXXX on XX/XX/XXXX @ XXXX XXXX while we were in the prosecutors office about the squatters. Here are the questions we asked Ocwen and these are the answers.

Date we initiated the deed in lieu request : Ocwen said they received the paperwork on XX/XX/XXXX Date we signed the final paperwork :XX/XX/XXXX We also asked them if we still own the property and they responded, Yes We asked what took so log to record the deed? We couldnt get them to answer that question We asked how come they never informed us that we still owned the property and that their were squatters there? They said they couldnt answer that We also called Monday --XX/XX/XXXXafter the neighbors called us frantic because the squatters damaging the home.

Representatives Name : XXXX XXXX

After we couldnt get resolution on the call with XXXX, about the cancellation of the deed in lieu, why they didnt we record the deed in time, He Called us back and asked us to remove the squatters.

OnXX/XX/XXXX, The XXXX County Prosecutors Office proceeded to get the squatters removed. After Detectives raided the home and instructed us to change the locks and put their items on the curb. The squatters came back after detectives left became violent and broke every window out in the property, the house is deplorable and we put a lot of time, money, and resources into trying to get these people out and the exterior clean up. The property is not in livable condition on the inside and had to be completely boarded because the city mandated that we not leave the property in that condition.

We were threatened by these people and were put in a situation where are lives were put at risk. This is all due to the banks negligence in their failure to properly take possession of the property. Their negligence also allowed our identity to be stolen as the squatters researched the county and land records and drew up a fictitious lease in our names. Our attorney sent a letter to Ocwen and we have been calling them. They are unresponsive to this horrible situation that they put myself and my husband through.

Company response to consumer: Closed with explanation