Consumer complaint received 2020-01-16
Company: JPMORGAN CHASE & CO.
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This complaint is to dispute the closed case of # XXXX : ( all information that I wrote previously is also included below ; with new information that documents the simple fact that the charge company did not contact me concerning my disputed charge card issue. 

1. The charge company stated that they called a phone number, though that number has not been used as my contact number for years. The fact is the updated number is one of  which I use to pay my charge card ( by phone ), and that when a problem arose concerning a suspicious use of my card they used my updated phone number : ( XXXX xxx xxxx ) and called me and left a message that I should contact them back. I am glad that they did call me because they stopped a person from using my card by fraud in another State. Therefore the communication has clearly been XXXX xxx xxxx number, so the fact remains that they did not communicate with me as claimed. 

2. They also contact me by email to update me to pay my bill, and to then update me to state it is paid, and they also have contacted me to ask me if I would want to increase my credit amount. Therefore if they wanted to really contact me they could have easily sent me an email, stating that I needed to contact them, concerning this problem. 

3. Most importantly they claimed that I was sent a letter, again I am stating adamantly I did not receive a letter in the mail from them. 

4. They simply did not contact me back. Lets face it, they had both an updated phone number and an email address that they know off, but did not utilize. Instead, an old phone number was used by them, because of some unknown reason. 

5. I have continuously tried to solve this issue in earnest, not only with the Charge card company but also with the merchant that sold me the part. No one is assisting me in this matter, and my charge company has not championed my cause at all. 

6. The cost of this item is an expensive part, I have tried to contact the seller to return the part and they have not forthright in making this work at all, but rather they do not respond to anything, emails, phone calls, etc Old complaint information that still concerns this issue is included below and to be used as documentation of this case : Hello The problem is that vendor sent me return info, after Visa discussed it with them, and then they sent me two different addresses { copy provided in docs }, i was not able to figure out which address to use, so I sent them an email so that they could tell me which place was the appropriate address. I have included all the documents that I thinks reflects that I have earnestly tried to find out what address I should send this product back too, a clarification on their part could have easily resolved this matter, by updating a correct address. It is hard for me to guess where I should send the product too All docs have been provided to Visa, I also sent a letter recently to the Maryland Attorney General Consumer Affairs, and they have advised me to contact you folks. Copy of letter provided below. In Conclusion, we believe that Chase did not follow up with us nor take our problem serious, in order to see that we have tried to follow up for months on end, and get nothing about a run around from the Vendor and then even from Chase themselves, it was like our documented case was nothing of value to them, but we work hard to get the money to have purchased this item, which we had properly asked to return. thanks from

Company response to consumer: Closed with explanation