Consumer complaint received 2019-04-11
Company: First Service Residential, Nevada, LLC
State: NJ
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I would like to file a complaint against XXXX XXXX XXXX  XXXX, a division of FirstService Residential, Nevada, LLC assigned as agent by the Villas at XXXX XXXX Homeowners Association.  This company handled the case poorly. Disputed letters associated with proof and pictures that I do not owe any fines and charges. 

First of all, they committed a big mistake of not notifying me the reason why they stopped my Auto Deduction HOA payment. They have my email address, Cell and home phone number and home address. I am set up with Auto deduct since XXXX when I bought the house and even overpaid {$300.00}. There wasn't any problem taking money for HOA payment until my niece received a letter dated XX/XX/XXXXfrom Villas at XXXX XXXX HOA saying that I have past due obligation. 
My niece ( Occupant ) forwarded the letter to me and both of us diligently email the HOA about this to verify the fines and charges they are claiming. 

Finding out that the HOA stopped my Auto deduct payment in XXXX without giving me any reason and without notifying me by phone, email or letters. 
They also put $ XXXX/week fines on my house property landscaping weeds that my niece resolved since XXXX XXXX, XXXX. 

Now, this treatment is very unfair and unjust. Why will they stop the Auto payment without reason and why did they not resolved the landscaping issue that submitted on the specified time. 
We provided and submitted all the letters, emails, pictures of the property. 

My niece ( Occupant ) received a letter from XXXX XXXX XXXX XXXX   about Notice of Claim of Lien for Violations. She emailed it right away to me so I can act on this ASAP. XXXX did not notify me about this until after a week. 

It is been 8 months already since this issue started. I have many sleepless nights, deeply affected me emotionally and was not able to focus on my work. There's lots of emails sent to XXXX XXXX XXXX  XXXX  and FirstService Residential Community Associate but nothing was done. We send dispute letters, pictures and proofs. They have everything they need. It was their fault that they stopped the payment without proper reasoning and notification. It was their fault also that they did not resolve the landscaping issue submitted on XX/XX/XXXX and they kept charging $ XXXX/week fines up until XXXX XXXX, XXXX. They are not doing their job well and put pressure on us and want us to pay the unreasonable, unjustifiable accumulated fees. This is so unacceptable and unfair. 

The FirstService Residential told me to call and email XXXX XXXX XXXX   XXXX. Then after talking to XXXX, they want me to call or email FS Residential back because the FS Residential needs to reverse the unnecessary fines. They both pointing fingers on who will resolve the issue. 

As of today, the previous FS Residential community associate is no longer dealing with our case and gave us an new community associate who wants us to communicate to XXXX collection agency again. This was disputed several times to XXXX  XXXX XXXX XXXX  already. XXXX and FSR are not giving us the correct answer, They are ignoring this issue. I am not liable to this unjustifiable fines that they are charging. The can not put Lien on the property until they prove it. It is illegal not notifying the owner of the property about stopping the HOA auto payment, not processing properly the submitted resolution for landscaping weeds, then suddenly accumulated fines and charges sent by letters after 1 year and wanted us to pay {$3900.00} This is so wrong. This is so ridiculous and frustrating. If they are trying to scam the consumer. It needs to stop. I have the right to dispute the charges because I know that I did not accrued this, It is not my fault and not my debts. I did not do anything wrong and very responsible with my payment and abiding the community rules. 

I am hoping that CFPB can help me and get justice on this issue. Protect my rights. 
Thank you. 

XXXX XXXX.

Company response to consumer: Closed with explanation