Consumer complaint received 2023-03-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
- Recently paid down large amount ( {$5000.00} ) on Bank of America credit card balance for an upcoming international trip ( XX/XX/2023 ) - Tried to use the card after the funds had posted ( XX/XX/2023 ) and noticed transactions being declined despite expectation that there should be plenty of credit available. 
- Looked at account ( XX/XX/2023 ) and noticed the available credit was reduced after my payment posted. 
- There was no alert or notification before, during, or after the payment indicating that there was an issue and my credit available would be reduced. 
- Called Bank of America on XX/XX/2023 to discuss what the issue was. 
XXXX Bank of America noted that due to a previous amount that had gone over the limit, once this payment posted they automatically dropped my limit down to exactly the amount I had paid down to as of XX/XX/2023. I asked if I make additional payments on the card will the credit amount continue to be reduced to which they were not willing to share and could not tell ; effectively rendering the card useless since as I make payments, the open credit will continue to disappear. 
- The transaction in question was a charge by XXXX for which the amount was well beyond my rental agreement and knowing that the amount was excessive and beyond the limit of my credit card I did not expect the transaction to successfully be charged to my Bank of America credit card and informed XXXX at the time that " I do not approve this transaction. '' However, XXXX charged the Bank of America card anyway against my request and the unauthorized transaction for {$2300.00} successfully went through, pushing my Bank of America Card over its limit. 
- On my call with Bank of America on XX/XX/2023 they indicated that XXXX would have put a pre-approved amount larger than the charged amount on the card and that is why it was able to go through as a successful transaction. 
- First, the rental car was prepaid ( XXXX Euro ), and second my XXXX rental agreement, which I re-confirmed with XXXX on XX/XX/2023, notes that a hold on the credit card would be for the estimated rental cost + approximately XXXX Euros, or in this case XXXX, or XXXX Euro. 
XXXX Bank of America on the call on XX/XX/2023 indicated the only way to change the credit limit back was for me to apply for an increase in my credit limit ( with the same bad information ) which surprisingly was instantly rejected. 
XXXX Bank of America allowed an unauthorized transaction well above my credit limit for which there was not pre-authorization, then used the overage to reduce my credit limit also damaging my credit score as now rather than showing credit available, the limit was dropped to the balance amount effectively reducing it to no credit available.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation