Consumer complaint received 2019-02-02
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Chase Visa AND Chase Slate are not resolving An issue I have with Services I recieved and paid for on XX/XX/XXXX. I paid XXXX XXXX XXXX, XXXX XXXX XXXX, for services I was to receive on XX/XX/XXXX. 
Chase Visa {$2200.00} AND Chase Slate {$1300.00}, totalling {$3500.00} to this Dr. for XXXX to entire front if XXXX XXXX XXXX XXXX. 
I received a procedure However the doctor drew, down & around the jawline. My after picture she took was 2 to 3 months and at three months I have pictures where you can see the procedure totally failed. The only reason why I waited for was to give the benefit of the doubt, my after picture she took was 2 to 3 months and at three months I have pictures where you can see the procedure totally failed. The only reason why waited was to give the benefit of the doubt, plus PLUS The doctors instructions say, in writing, the final results would be at 12 months, Which is exactly when I filed my first complaint with Chase. My complaint is the same Ive been submitting to the credit card company, both times. Although Chase does not indicate, theres timelimit in Which to file a dispute for services for a refund, they claim it has been too long to get a refund and that the doctor refuses a refund, as well. I also have before and after pictures and the brochure pictures and you can plainly see, that at the 12 year mark, my results are exactly the SAME as what they were BEFORE I received the XXXX procedure. Now not only the doctor refuses to help me but also the credit card company refuses too. This doctor also continues to use my before and after picture on her website which are false and misleading as to the actual results that this procedure gave me. Chase also keeps saying that the I completed a claim for both Chase accounts for just satisfaction of services with the provider. is valid, but I have told them, twice, that this is a *dispute for the services*, and lack there of. 
XXXX-I emailed the doctors office with my dissatisfaction and my current after pictures indicating the procedure made no improvement. 
XXXX I completed their claim forms for both Chase accounts for dissatisfaction of services with the provider. 
XX/XX/XXXX & XX/XX/XXXX Chase resolved my dispute, in the merchants favor. 
Chase Visa & Chase Slate, respectively. 
I then checked with other providers of the same procedures and these doctor stated I was not a good candidate for this procedure XXXX XXXX performed on me. 
XXXX-I resubmitted the brochure pictures, my before and after pictures, a copy of the credit card notices that dont give a timelimit In which to file a dispute or complaint and a copy of the doctor statement that the results would be final at 12 months, AFTER the procedure is done. 
XXXX-Again both credit cards came back with a denial stating the transactions were valid. 
Again, this was not a question of validity of the charges but a question of me not being satisfied with the services I received nor receiving the services I paid for. I notified the card companies two times and showed them proof two times  of my position and I believe they should issue a refund totaling {$3500.00}. I also believe that they mismanaged my complaint of services received from the provider, XXXX XXXX XXXX with XXXX. 
Thank you For your assistance in this matter.

Company response to consumer: Closed with explanation