Consumer complaint received 2020-11-23
Company: ALLY FINANCIAL INC.
State: MO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
On Monday XX/XX/XXXX I went to XXXX XXXX XXXX XXXX XXXX car dealership to look at XXXX. At XXXX I test drove a XXXX XXXX and returned to the dealership at XXXX. Upon returning I spoke with XXXX XXXX ( XXXX salesman ) and he invited me inside to talk about the XXXX. At this time we began negotating a price. This entire time I wanted to wait a night and sleep on the decision. He stated what price can I give you to get you to take the vehicle home tonight? I told him I wanted to sleep on it at least three times. He continued to make excuses and twist my arm until I finally gave in. At XXXX we signed a hand written note that stated the purchase price of {$31000.00}, he went away and returned at about XXXX, and wanted to add on an additional {$500.00}. I agreed and signed. He mentioned without seeing my vehicle I would only get a couple of XXXX dollars for my vehicle. Which is fine but I asked XXXX if there was anything I can do to get my payments down he had no answer. Upon leaving again and then returning at about XXXX we started the paperwork. This entire time I wanted to wait a night and sleep on the decision. The dealership closed at XXXX. We then rushed through the entire paperwork. I had questions in regards to the numbers but he would give me very short answers. I didn't understand the paperwork or the numbers. At an XXXX credit score why would I sign for a 5.94 % interest rate if I wasn't being pressured. I didn't understand the terms or what I was signing. I also said I didn't want a warranty when I spoke with XXXX. When we finished with the salesmans paperwork he introduced me to the Business Managers. When I was with him they tell me I agreed to the warranty and all the terms. This all happened so quickly I feel like I did something wrong. The business manager continued to ask me questions and stories about his dads vehicles in a attempt to keep me distracted. I didn't know what was going on. I then left the dealership around XXXX, which was 45 minutes after the dealership closed. I left the car on the lot overnight because I couldn't even get someone to pick my car up. This happened way too quickly and I felt pressured the entire time as he mentioned that the vehicle I was looking at is a hot vehicle and he didn't know how long it would be available. " Theres only 1 in the city of XXXX XXXX '' He couldn't even get one transfered from another dealership. On Thursday I called Ally bank, which is who the financing is through. I spoke with a person in customer service and they said they would remove the warranty. They said " the paperwork wasn't even in they system if that tells you about the dealership '' So Ally bank knows what's going on but refuses to take corrective action??!! I felt like I wasn't even able to comprehend what I was signing up for in such a short period of time. Now I regret getting the vehicle under the terms that I agreed to. Is there anything or anyone that can help. I reached out to XXXX and asked for all the paperwork that I signed and he said " we don't typically give out all the documents that you signed. '' This is extremely shady and it is 100 % predatory lending.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation