Consumer complaint received 2021-08-17
Company: PINNACLE RECOVERY, INC.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
{$2000.00} is the amount Pinnacle Recovery ( XXXX ) is claiming which include the XXXX maintenance fees of {$710.00} which as not due until XX/XX/XXXX. I was told by both XXXX XXXX XXXX XXXX and Pinnacle Recovery that {$1800.00} was turned over to Pinnacle Collections in XX/XX/XXXX. Pinnacle Collections then tacked on {$200.00} bring the total collection to {$2000.00}. This amount of {$2000.00} includes XXXX XXXX maintenance charge of {$710.00}. Additionally, they are tacking on hefty fees for XXXX maintenance fees of {$680.00}. I have proof that the XXXX money for {$680.00} was purchased and they received by certified mail on XX/XX/XXXX. We went back and forth and mistruths was told i.e. we applied it elsewhere but they couldn't tell me where or we just don't have it. XXXX XXXX at XXXX XXXX XXXX XX/XX/XXXX ) on a recorded call who initially told me that they did not have the {$680.00} then recanted and stated it went toward other fees but will send me a breakdown and my balance is {$990.00} XXXX difference of {$300.00} XXXX. I had spoken by phone, chat or email and about XX/XX/XXXX XXXX XXXX, XXXX Owner Svcs acknowledged I only owe {$300.00} to Pinnacle Recovery AND she did not indicate I owe XXXX vacations. I can only surmise that they had the payment but what happened to it I don't know BUT it appear that she, others, want to collect for Pinnacle Recovery. My XXXX Account was unlocked in XX/XX/XXXX and I was allowed to pay XXXX maintenance only after I agreed to drop my attorney representation. Fast forward to XX/XX/XXXX when I tried to pay {$710.00} maintenance fees in a timely on XX/XX/XXXX. That was the first time I was told the account was turned over to Pinnacle Recovery. I also had the XXXX tracked the {$680.00} to see who cashed it but no XXXX who I sent it to had not nor anyone else. I just received the replacement money order on XX/XX/XXXX and I have the {$710.00} to pay but I should not be paying for collection fees or finance charges on a payment I sent in XXXX. Year XXXX maintenance fees have been paid and I want to pay XXXX maintenance fees without penalty. Pinnacle Recovery recovery states they do not have to talk to me and XXXX Vacations won't talk to me. I have requested XXXX to resolve and they refuse. The mortgage is not and never had been a problem. I got behind on maintenance fees began catching them up in XX/XX/XXXX and thought resolved in XXXX BUT I feel they are trying to intimidate senior citizens to letting go their time share particularly this one since I got it soo cheap and it's almost paid. I don't think it's a coincidence that oftentimes when I speak with XXXX or Pinnacle Recovery that I get a timeshare resale call. See complaint XXXX. XXXX XXXX and Pinnacle Recovery are working lockstep together. Pinnacle Recovery ( XXXX XXXX ) swears that she do not get my emails after several verifications requesting an account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation