Consumer complaint received 2021-06-14
Company: VW Credit
State: LA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I was looking to purchase a new vehicle ; I entered my information on the Audi site, and a salesperson emailed me the next day. That salesperson was XXXX XXXX. I inquired about a XXXX Audi that I saw in transit to the dealership on their website. On XX/XX/2021, I text XXXX asking if the vehicle made it to the dealership and am I able to test drive the vehicle. XXXX immediately responded stating that the vehicle came in that night ; and needed a pre-delivery inspection. He said he could get that taken care of and what time will work best to come to test drive it. We set an appointment time to come to the dealership. 

That afternoon on XX/XX/2021, I went to the dealership to test drive the vehicle. I test drove the vehicle and we went back to the office to talk numbers. He printed out the pencil sheet of the deal. I left the dealership to go to the bank. I went back to the dealership, and I met with the Finance Manager, XXXX XXXX. I went to the Finance Office with XXXX and went through the paperwork. When we got to the car contract XXXX told me that my credit score came back lower than expected, and it changed the price of the monthly payments. I pulled up the FICO app on my phone and showed him my FICO Auto Score 5, 4, & 2, and I showed him all three bureaus my scores. He said that is not the numbers he had, and I asked him to print out my credit scores ; he said he couldnt do that. I asked him to turn the computer around and let me see my credit scores ; I then proceeded to take pictures of his computer screen with my cell phone. I signed off on the paperwork and went home feeling exhausted and frustrated from the car buying process. 

A week later, I was doing my monthly budget and pulled out the car contract. I calculated the numbers against the worksheet that the salesman gave me. I discovered that not only was I lied to by the finance manager, they got over on me. The finance manager told me my credit wasnt right but overcharged the amount of the car which made the payments larger. I emailed the salesman XXXX XXXX the next day to ask him the name of the Finance Manager. He didnt respond via email, so I called him, and he hesitantly told me his name was XXXX XXXX. I called the Finance Manager XXXX and I emailed him the mistakes I found in the contract with the numbers and attachment of the worksheet. I asked him who is responsible for writing the car contract and putting in those numbers. He refused to give me a clear answer. I looked on the Audi website to find the managers. I asked him if XXXX XXXX is his supervisor, and he said yes. As of XX/XX/2021 their positions has been updated, XXXX XXXX is now the General Manager and XXXX XXXX is a Sales Manager. 

XXXX XXXX called me back after receiving my email showing errors I found in the contract. He said that somebody made a mistake. But I wonder how it was a mistake when he said it was credit related. He said that they will refund the difference. I kindly ask him to email me stating that I was overcharged and with the refund amount. I told him that the APR percentage that the dealership is using is off. The APR percentage is not correct, and the numbers are overstated. He told me that the numbers are computer generated and he has no control over that portion. 

The amount that I agreed to finance, and the total of payments amount was overstated on the contract intentionally by the dealership. The total balance financed was {XXXX} less the down payment of {XXXX}. The business did not resolve the problem fully because the amounts are still overstated.

Company response to consumer: Closed with explanation