Consumer complaint received 2020-07-30
Company: Receivables Management Partners, LLC
State: IN
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
To Whom It May Concern : I received a phone call from Receivables Management Partners on XX/XX/2020 advising of a debt owed to XXXX XXXX. Prior to this communication, I received no phone calls or letters via USPS mail regarding the debt by RMP. I advised the representative that at least one of the amounts she was showing was in dispute with XXXX XXXX and that I would have to look into the amounts and status of dispute before paying debts that may or may not be owed by me. On XX/XX/2020, I noticed that 3 separate collections had been reported to my XXXX and XXXX   reports from RMP. I immediately sent an email to them ( as it was a Saturday ) requesting a phone call back reference this issue. I received a call back on Monday, XX/XX/2020 from the same rep do which I had spoken to previously. I inquired as to the collections on my report, at least 2-3 times, during the call and was advised by her ( at least twice ) that she showed no notes regarding the amounts being sent to collections. I promptly advised her that someone had sent them, and the contact on the report was RMP.  When she continued to deny this, I advised her that I would call the original creditor, XXXX XXXX. 
I immediately hung up with her and called XXXX XXXX to inquire as to the amounts and previously stated dispute. I was advised during this call that, basically, they could see my original call regarding the dispute but that it had, basically, gotten overlooked, but given the situation would be escalated. In addition, I was advised that a second amount, as reported by RMP, was incorrect as adjustments were never made to the original bill. I requested that these amounts be recalled from RMP for inaccuracies and am awaiting a phone call to determine the result of that request. 

In the mean time on XX/XX/2020, I submitted a complaint to the XXXX regarding the practices of RMP due to their refusal to delete inaccurate information from my credit report, which is hurting my report. In my complaint, I noted the information obtained, by me, from the original creditor ( XXXX XXXX ). I requested that the accounts be deleted from my report, pending validation of the debt ( which I never received from RMP ) and the XXXX XXXX resolution. 

The response that received from this complaint was a basic form letter advising that they ( RMP ) had attempted contact on multiple occasions ( by phone ) prior to the initial contact on XX/XX/2020. They also advised that they initially received the debt from XXXX XXXX in XXXX of 2020 and mailed a notice to my address. I have never received any communication from RMP via phone or USPS mail prior to the initial call on XX/XX/2020. 

At this point, they are refusing to delete this accounts from my credit report, pending resolution and validation of debt, they can not provide me with proof of a notice sent to me in XX/XX/2020. It is my assumption that they can not provide proof of a notice sent and/or received to me because they bypassed this requirement. I was never afforded my 30 day right to dispute the debt in question. In addition, they are continuing to report inaccurate amount information to my credit. This company is using illegal practices to collect amounts larger than owed and report inaccurate ( damaging ) information to consumer reports. And, if they are doing this me, Im sure Im not the only consumer that is suffering from these illegal and, grossly unethical practices by RMP. My right as a consumer is the accuracy of my report and, RMP, has refused me that right. 

Respectfully, XXXX

Company response to consumer: Closed with explanation