Consumer complaint received 2023-10-01
Company: U.S. BANCORP
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Then short US Bank returned the check that was good it overdrafted me. At that point it was only {$100.00} and I was going to sort it out so I went and put stop payment on everything and I turned off the card. I also contacted them and asked them to not authorize any payments on that account, they then proceeded to continue to authorize payments for as little is a XXXX  or less and let me incurred {$36.00} in overdraft fees for each one no matter what I did they would not stop letting third parties withdraw funds that was not available. At that point it had balloon to nearly {$300.00} then in XXXX they arbitrarily charge me a fee. It said an analyst fee just for XXXX. Ive had the account for a year For {$280.00} just tagged it right on there. I asked for an explanation I got none they continue to let money be drawn from that account and hit me with overdraft fees and its got to be pushing probably {$1000.00} by now it was in the XXXX the last time I used it personally or authorized a payment myself. I have not use that account since XXXX. Against my wishes they continue to let it be open and when I request to close it, they say until its brought even they wont close it but they keep letting the money they know isnt there or available be withdrawn this isnt the first time that they acted in this manner. Furthermore, it was their own employees who instructed me how to proceed after the return check, and how to go about stopping payments. I did nothing that I wasnt specifically told to do by them with the promise that that would get everything sorted out and said it has only let matters get worse. They have ruined my credit temporarily, and theyve made it near impossible for me to get another checking account. I am a XXXX XXXX XXXX, and they seriously limited my ability to work online accept payments. Just is an example of how ridiculous it is they charge that {$280.00} fee slap it on there and they also overdrafted me for it and charge me another XXXX for that then turn around and a bill that had been coming out of that account sometime ago try to auto withdraw from it not that our request it just did it automatically for {$250.00} which cleared somehow and then they turned around when they realize it a week later and they return it, so if it was money coming out of their pocket, they stop the payment, but if its money coming out of my pocket or that I can be sent to collections over they have no problem with it whatsoever. I dont know how this could possibly be legal. And through all of this, I have asked them to stop all payments from that account so it could be brought to even but its now through no fault of my own been pushed to such a large sum. Theres no way that I can do anything about it until they eventually sent it to Collections and then I have to deal with it and they get to sell the debt to somebody else for XXXXXXXX XXXX  on the XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief