Consumer complaint received 2017-06-25
Company: Paypal Holdings, Inc
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Dear XXXX : RE : PayPal Case ID # XXXX My complaint is about PayPal. This started when I was scammed by company called XXXX on XXXX XXXX, XXXX. They first hired me via email as an XXXX, XXXX XXXX XXXX, stating they are a XXXX company ( XXXX ) who does selling items, antiques online and since their employees are having hard time to communicate in English. They required me first to open a PayPal account in order for them to send my salary. I accepted their offer and after a week they told me that XXXX XXXX wo n't be available anymore but they are giving me a new job as a XXXX. My job is to XXXX XXXX XXXX XXXX XXXX here in the U.S., they said they have a receiving limit of funds to PayPal of only {$300.00}. in their country, so i thought everything 's going to be alright so I accepted their offer. The first and only transaction with XXXX company started XXXX XXXX, XXXX when they said that they delivered or shipped an item to their client named XXXX XXXX PayPal sent me the invoice of the shipped item and it 's described a XXXX XXXX XXXX XXXX XXXX with a price of {$9700.00}. less {$20.00}. shipping and PayPal fee of {$280.00}. XXXX also sent me details of their delivery and provided me the XXXX tracking to be given to PayPal in order for them to be able to verify and confirm the delivery of the product. XXXX XXXX, XXXX, per XXXX tracking, the item is delivered but because of PayPal regulations that they need to make sure its received by the buyer they hold the funds for one week. I was confident that when they cleared the funds to me, they already thoroughly investigated the delivery. XXXX XXXX, XXXX, PayPal cleared the funds and with the instructions of XXXX XXXX to withdraw the funds from my account and send to XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX XXXX NY XXXX via XXXX XXXX Net amount reflected to my PayPal account was {$9400.00}. This said amount, {$9400.00}, XXXX paid me 5 % of the net amount and {$160.00}. for one week editing job and {$100.00}. for the next day delivery cost of XXXX to XXXX XXXX. They were supposed to pay me a one month salary of XXXX but I was made to believe that it will be given on the one month that I work with their company as XXXX, which was XXXX XXXX, XXXX but did not happen because they 're already busted on XXXX XXXX, XXXX, of course did not hear from them. The total amount sent to XXXX XXXX was {$8700.00}. However, XXXX XXXX, XXXX, i got an email from PayPal stating about the buyer '' s dispute. I was shocked and confused because I thought, PayPal verified very well the transaction first before they cleared the funds. I made further investigation on XXXX under the name of XXXX XXXX and found out that I was not the one on this kind of situation. There were several people also who are on the same situation as me and very unhappy on how PayPal dealing their business. They should be aware that their company is used by scammers and should do something about it. I explained everything to PayPal, send them letter of my predicament and the XXXX delivery confirmations which they requested but unfortunately, they on deaf ears about it. Then XXXX XXXX, XXXX, they emailed me about informing about a charge back fee of {$20.00}. then today XXXX XXXX, XXXX, an email stating that i need to pay them a total amount of {$9700.00}. to avoid additional collection efforts. Actually, I sent a complaint to the FBI Internet Crime Center online on XXXX XXXX, XXXX but did not hear from them yet. I am just a simple housewife. I prefer doing work at home because I am caring for my husband on his medical issues, who is already senior and needs monitoring taking his medicines. Please help me to resolve my issues with PayPal. If you need additional information regarding this matter, please let me know and will gladly provide any evidences your good office may need. Hoping to hear from you. Thank you very much.

Company response to consumer: Closed with explanation