Consumer complaint received 2023-03-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Consumer Financial Protection Bureau Dear Sir/Madam , I am writing to file a complaint against Bank of America regarding a recent issue with my credit card account. On XX/XX/XXXX, Bank of America reduced my credit limit by {$3000.00} ( thousand ) without notice, after I made a payment of {$3000.00}. This action left me without credit, and Bank of America never reimbursed me for the {$3000.00} that was deducted from my checking account. To be clear I was NEVER NOTIFIED of credit decreased before nor since. 

I was told by Bank of America call centers in Nevada, Texas and Georgia - on over 2 weeks worth of calls ( estimate of 30-35 total calls ) letters were sent on XXXX of XXXX regarding my credit decrease. 

When I told them that my credit was decreased on the XXXX, the day before the letter was 'allegedly ' sent by the EXACT amount I paid - {$3000.00} - at the VERY EXACT second I paid it - I was told " thats not possible. '' When confronted with such overt, contradictory evidence, on several of these calls, I was then transferred to a supervisor. In each case except one, I was told my {$3000.00} dollars would be returned to my original checking account from where it originated from- XXXX XXXX XXXX XXXX XXXXXXXX MA XXXX my personal checking account. 

I contacted Bank of America on XX/XX/XXXX after surprisingly being denied a XXXX  charge, hence a ride. To my astonishment I was told I had XXXX credit on my Bank of America card. I was under the impression I had AT Least {$3000.00} in availble credit. I had to walk home in 25 degree weather that took over 2hours. 

On the call occurring XX/XX/XXXX, I was told that as a result of not being informed of my credit decrease AFTER I paid {$3000.00} ; Bank of America would deposit the {$3000.00} as a repayment, back into my checking account at XXXX XXXX XXXX XXXX XXXXXXXX MA. XXXX. To this day I have never receieved one penny from Bank of America. 

Additionally, I was lied to by various employees for over a month. The lack of communication and dishonesty from Bank of America has caused significant stress and financial hardship for me, including my daughter 's tuition bouncing, which was {$3800.00}. 

Most recently, I was lied to by a client executive resolution specialist, XXXX XXXX about getting a repayment. Not only did this not occur, XXXX XXXX 's never called me back to tell me that " I would not recieve a repayment because I am over my credit limit. '' Additionally, when I called XXXX XXXX 's back, he claimed he had called me back, but I had 2 phone numbers listed. 

I've had only one number for over 15 years. In other words XXXX XXXX lied. He lied, most likely because he knew that he had told me to expect my repayment, and he knew that had not happened. 

Well, I am ONLY OVER my credit limit because Bank of America PUT me over. They are using the excuse of bering over the limit as a reason for non repaymemt, when they acknowledge Bank of America PUT ME over it. 

I believe that Bank of America 's actions are unfair and constitute a violation of consumer protection laws. I request that the Consumer Financial Protection Bureau investigate this matter and take appropriate action to resolve the issue. 

Enclosed please find copies of relevant documentation, including credit card statements and a police report number I filed with the XXXX Police for theft of {$3000.00} against Bank of America. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation