Consumer complaint received 2021-02-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Im sorry but I will not accept your response and I will provide you the reason, as to why I wont accept itright here, below as to why I am disputing this a second time. First in for most I would like to thank you for taking the time to answer.I Believe I have them answer the bank previously when I was questioning as to why was the reason this money got put into the account the way it did. And I would like to alsopoint out that XXXX XXXX XXXX has a contract with the customer in which the customer has agreed with XXXX XXXX XXXX That on, and this is before Bank of America stepped in. And the bank mightve overlooked this contract or maybe the previous documents where lost but not to worried. I willmake surethe bank receives andgetsa copy of the contract so that the bankcould keep for their records. Now in this contract that I have with the customer XXXX XXXX. In which just take a look at it and read the part of the power of attorney. I will be reading the sentence and you can read the rest for yourself. The undersigned hereby grant power of attorney to the shop name above for the purpose of signing in my absence any check or draft made to me/us. So by that I am providing proof that the shop have a full authority since the beginning to act upon whats in the best interest of the customer and the shop. So forBank Of America to get in the middle of a business transaction and might even be causing the contract to be breachable and that might end up causing the shop to have legal problems. Its very unethical with my customer. And now that I got that out of the way I will also like to point out some new concerns that arise from the response. Now as for I will say that I did in fact was able to cash the previous checks that you guys send the shop and were cashed for the amounts that bank stated. The additional transaction history leaves me scratching my head as to what really happened and I will be explained that the law as well. Now if you look at account that ends in XXXX that particular account its where most confusing. Reason being is that not only the date are either mix or improper stated. And thats in the page that was send. XXXX XXXX But then push the date and by doing this the bank is doing what? XXXX the bottom of that it says it was XXXX XXXX where {$8000.00} Came in before. Not only that but the original date was of purchase was the XX/XX/XXXX for the following transactions One for {$39.00} XXXX there was {$9600.00} after that my Available went to {$9500.00} XXXX XXXX XXXX store number XXXX {$400.00} new balance {$9100.00} Another for XXXX XXXX this is for {$5.00} new balance is {$9100.00} {$48.00} = {$9100.00} Followed by a {$90.00} charge XXXX and then another XXXX which makes the account {$8000.00} and Im talking about my available balance now for the statement balance at the end of all these transactions it was {$8400.00} There is a return charge to the card for {$260.00} which then makes the available balance and statement in balance a total of {$8700.00} But wait a minute the next three transactions the bankistelling me that it could charge again a fee of {$39.00}, {$400.00}, {$5.00} minus those transactions it.Whichitthen brings a balance to {$8200.00}. I dont have to be a Genius nor Math magician but you guys are essentially telling me that I got charged twice and you guys deducted the amount twice from the account. And of course I would like an explanation of that as to why was it deducted twice from my account and I am going to be reviewing more thoroughly my previous statements to catch more errors on the banks part. 

Another issue is that the remaining balance on one account was {$680.00} and then {$7900.00} from the account ending in XXXX. Oh wait a minute how could that be is and my reference is to the history Page you guys sent to me it clearly states {$8200.00} and again we go back to the math not being done correctly and the way Im seeing it now is that you guys are keeping this money Hostage and its very unprofessional of a bank to do these errors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation