Consumer complaint received 2018-05-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
On XX/XX/2018 I sent an Unauthorized ACH Corporate Return Form. The purpose for such for was to recover monies that were taken from my account that were not authorized by " myself '' account holder. Due to this happening my account took a hit of all sorts of fees for money that I thought was to be available and it was not. Normally there is a provisional credit until the investigation is complete and this is not the case for some reason on this claim as well as another claim I filed for a service that had not been received that I signed up for. Nonetheless the purpose for this complaint is based off of two separate incidents that transpired. 1 ) Two ( 2 ) ACH debits from : XXXX XXXX for the total amount of {$190.00}. A permanent stop payment was placed preventing further damage from this. 2 ) A transaction from XXXX XXXX for {$100.00} for a service that I signed up for and changed my mind and chose not to participate before the class was even started. As a result on this transaction I also thought that I would receive my provisional credit and this too was not the case. Therefore, the bank has charged my over {$500.00} in overdraft fees on charges that were made based on false pretenses. In most ( normal ) cases an account that does not have overdraft protection is prohibited from releasing funds that are not available from my experience and rather than be a part of the {$66.00} XXXX dollar class action that admits in wrong doing I tired to visit the branch closest to my home to resolve and during this visit they called a representative that explained that the claim forms had not been receive and I sent them SEVERAL times, as you can see in the attachments. It is now over a month and now my account is seriously a problem. I pay my daughters daycare, which is the most important expense from that account. Which now the bank has taken ALL the money that was earned for that account & applied to fees. This is not just morally wrong but its a conspiracy. Now I have to suffer for this causing all sort of financial inabilities. There are charges that the card was not even swipped for that were made to the account and again. Charges that were of knowledge were solely based of my part experienced regarding a claim in good faith. There was no reason the money should not have been made available. Especially since I never had a claim returned. Any claim based off the account it fact on my part and opened because there was good cause for such. Bottom line, why is the institution allowed to take fees for money that is not there and penalize the account holder for such. I don't earn a living to support or pay the bank. There are no incentives for doing such only financial gain. One last thing the access the fee before the item clears/processes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief