Consumer complaint received 2019-06-05
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I signed up for a XXXX XXXX XXXX XXXX American Express credit card in XX/XX/XXXX under the notion that I would be receiving XXXX bonus points upon spending {$5000.00} within the first 90 days of opening the card. I spent {$5000.00} in XX/XX/XXXX which is one month later so I have met the spending requirement for the bonus offer and this is confirmed by American Express when I called them as to why I have not received my bonus points. I noticed on my XXXX account that I had no received any bonus points for opening up the XXXX card in XX/XX/XXXX. I called Amex to inquire why I have not been awarded the bonus points. They told me to contact XXXX and find out why because it was XXXX who denied issuing bonus points to me. So I called XXXX right after I got off the phone with them and a representative said it was because I've received a XXXX bonus before and I did receive one from a XXXX credit card I opened up over 5 years ago. The offer terms on the Amex card says this : " Welcome offer not available to applicants who have or have had this product or the XXXX XXXX XXXX XXXX Credit Card from American Express. We may also consider the number of American Express Cards you have opened and closed as well as other factors in making a decision on your welcome offer eligibility. 

Welcome offer not available to applicants who ( i ) have or have had XXXX XXXX Credit Card   from XXXX or the XXXX XXXX XXXX XXXX Credit Card in the last 30 days, ( ii )  have acquired the XXXX XXXX XXXX from XXXX, the XXXX Rewards Premier Plus Credit Card from XXXX, the XXXX XXXX XXXX from XXXX, the XXXX XXXX XXXX Credit Card from XXXX, the XXXX XXXX XXXX Plus Business from XXXX or the XXXX Rewards Premier Plus Business Credit Card from XXXX in the last 90 days, or ( iii ) received a new Card Member bonus or upgrade offer for the XXXX XXXX XXXX from XXXX, XXXX Rewards Premier Plus Credit Card from XXXX, the XXXX XXXX XXXX from XXXX, the XXXX XXXX XXXX Credit Card from XXXX, the XXXX XXXX XXXX Plus Business from XXXX or the XXXX Rewards Premier Plus Business Credit Card from XXXX in the last 24 months. '' Now, the last sentence said I won't be eligible for the Amex bonus if I have received a bonus or upgrade offer from XXXX in the last 24 months which I have not received a welcome bonus or upgrade offer from XXXX in the last 24 months. The XXXX representative looked into the account and was confused as why I didn't get my bonus points from the Amex card as well so he put in case to be further investigated ( case # XXXX ). He told me I would receive an email response 3-5 days. Fast forward to XX/XX/XXXX ( two months after I called XXXXXXXX ), I finally get a response saying I received a bonus offer before and wouldn't be getting the XXXX points. XXXX is putting the blame on Amex and XXXX while Amex is putting the blame on XXXX. Amex is  saying I have met the requirements to receive the bonus points. Here I am, sitting here without my XXXX bonus points because XXXX and Amex refuse to honor their advertised promotion.

Company response to consumer: Closed with explanation