Consumer complaint received 2020-01-16
Company: Ascendium Education Group
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
Approximately the SECOND week of XX/XX/XXXX, I received my XX/XX/XXXX school loan payment back in the mail from [ UNITED STUDENT AID FUND INC., C/O XXXX-XXXX XXXX XXXX, XXXX, IN XXXX  ] [ A Student School Loan Servicing Agency ] where I have sent my school loan payments for approximate the last ( 4 ) four years ( XX/XX/XXXXto XX/XX/XXXX-Current ). When I called the XXXX XXXX XXXX they were Spreading False Statements that I had not paid on My School Loan since ( XX/XX/XXXX ). 
Of Course not long after that, I received a letter from the ( Federal Offset Unit, Dept. of Treasury ) ( See attached ). But this letter from the Federal OffSet Unit WANTS to [ Withhold Funds from my Soc. Security Payments because of that False Statement -REALLY! ]. It does not take a genius to figure out what XXXX XXXX is doing. And the ( U. S. DEPT. oF Education, Federal Offset Unit in XXXX, TX ) always seems to be ( Agreeable ) with there [ Fraud-Like Deceptive Conduct ]. Often times, Ive noticed Student Loan Collectors, at the end of the year, they find any reason or excuse to distort receipt of payment so the loan will be placed in ( Default ). 
I came upon a number for XXXX XXXX XXXX XXXX ( XXXX ). The personnel I spoke with At that XXXX XXXX XXXX XXXX XXXX stated that they are showing the last payment from ( me/my account ) to that XXXX  XXXX  was in ( XXXX ). EVENTHOUGH, I have been sending payments there since ( XX/XX/XXXX till end of XX/XX/XXXX ). ( SEE BANK PROCESSED ATTACHED CHECK COPIES FROM XX/XX/XXXX THRU XX/XX/XXXX ). SO THAT MEANS THE XXXX XXXX XXXX XXXX HAS LOST ALL MY SCHOOL LOAN PAYMENTS SINCE ( XXXX ). I also have an ( OFFICIAL LETTER ) ( SEE ATTACHED ) stating the Name and Address of who I am to send my School Loan Payments to FROM THE ( UNITED STUDENT AID FUND INC. ) [ Approved by the Dept. of Education ].

What Needs To Be Done To Solve This Matter : IMMEDIATELY, XXXX or the DEPARTMENT Of EDUCATION, FEDERAL OFFSET UNIT, ETC. Needs to ( WITHDRAW ) my loan from a Default Position because There are Proof of Payments Since ( XX/XX/XXXX TO PRESENT ). And because I did not carry out the Irresponsible Act of Losing those Loan Payments or Concealing them. 
XXXX XXXX XXXX XXXX needs to Officially be required to find those LOST School Loan Payments. 
The Department of Education needs to send an official letter to me stating who I should make my payments to now or in the future. 
Also, the Department of Education needs to be aware of the history of my school loan payment position ( regarding consolidation ). If they can not research it or keep up with it, call me and I will email or fax ( a copy of the situation that took place during my loan consolidation ) to them ( i.e. My School Loan Consolidation was not properly carried out by the Collection Agency Selected by The Department of Education ) placing me in this Limbo Payment position I am in now. 
NOTE : I have had to seek the Assistance of the Consumer Financial Protection Bureau with similar type of problems in the past from school loan Collectors/Servicers via the U.S. Dept. of Education ( Federal Offset Unit ). [ See CFPB Case # XXXX & XXXX ]. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX Companies Involved : United Student Aid Funds , Inc. 
C/O XXXX XXXX. XXXX XXXX XXXX, IN XXXX XXXX XXXX ( School Loan Servicing ) XXXX U.S. Department of Education Federal Offset Unit XXXX. XXXX XXXX XXXX, TX XXXX XXXX XXXX

Company response to consumer: Closed with explanation