Consumer complaint received 2022-08-12
Company: RentDebt Automated Collections, LLC
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX Attn : XXXX XXXX ( XXXX ) I have an issue with my final bill that still hasnt been cleared. I was told by the property manager that this issue isnt handled by the leasing office. I called both the Manager and the XXXX XXXX XXXX numerous times and was never called back. Unfortunately, unfounded bureaucracy, and deliberate lies are a daily routine. I XXXX XXXX XXXX and my daughter XXXX XXXX XXXX occupied the apartment located at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX TX XXXX from approximately XX/XX/XXXX until XX/XX/XXXX. I did give you my forwarding address which at the time which was XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX. My current address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX. I was told that any final bill would credit against my deposit. I do Not owe any money for rent ( it was always paid in full ). My home was clean and immaculate. When I first moved in, I reported several issues which included strong fish odor from the refrigerator and ice maker. Strong smell of dog the first day I moved in even though I didnt have a pet. I was told to purge the ice for a couple of days and the carpet was only vacuumed. I hired my own handy man to steam clean the carpet. Your own assistant manager even told me how nice my apartment was and that my furniture was beautiful. The only major issues were that I had too much furniture as I downsized from a 4 bedroom home. I did comply and put some things in storage. First, inconsistency from the final bill notes I moved out of town even though it clearly shows the forwarding address I gave when I turned in my keys. I was charged {$25.00} / 9 times for appliance cleaning. There were only 3 appliances. The stove, refrigerator, and dishwasher. The only thing I didnt clean was the oven. The stove was kept up daily, the refrigerator had all my contents removed and wipe out and I have never used Any dishwasher in my Life. Your washer & dryer were removed about a week or so after I moved in. Somehow the leasing office forgot I advised them I had my own washer & dryer and had NO intention on renting one. So some of those fees are not warranted. You also charging me {$900.00} for carpet stains which is excessive considering you never clean the carpet before I moved in. I paid for the carpet to be cleaned myself. I can understand normal wear and tear but that is quite excessive. You charged me another {$900.00} for Couch removal. I only had One couch. I paid for movers to move me out. Unfortunately, they were horrible. So after I moved everything out immediately turned in my keys and requested to be able to come back the next day to retrieve my couch. I had already asked my brother and his best friend with a truck to assist me. The lady in the office immediately said that my couch had been thrown out. I asked her how was that possible since I was just leaving that evening & brought my keys for turn in. I remained calm and said I would just call the next day. I call and left a message for the manager to call me and see if we could work something out. I was never called back. Approximately 2 days later the maintenance team who where painting the apartment called to say they would let me get my couch as the moved it to the side and didnt want to damage it. I was at work and couldnt leave and didnt have enough time to get someone to assist me in removing the couch. I did call a couple times again to no avail. I am still sick over losing that couch as it was quite expensive. I am appalled that now you want to charge me for a couch that I Totally believe is sitting in someones Home. The charges are extreme and excessive not to mention an assault on my intelligence. Its also funny you failed to mention the 2 bikes & chair ( that belonged to my grandkids ) I mistakenly left on the balcony. I am beyond livid of this blatant disrespectful attempt to rob me. I want these fees expunged and removed from me and my daughter credit immediately. Perhaps this is an oversight but its quite a major one. I insist you must rectify this situation Immediately. I want this removed from my credit Immediately from under both me and my daughters names. This needs to be taken away from whatever debt collector/credit bureau you sent this to. A good contact number for me and my daughter is XXXX and/or XXXX. Please contact me at your earliest convenience. I will truly appreciate getting this worked out swiftly. Thank you for your assistance. 

Kind regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX, XXXX, XXXX, and XXXX. 

I was never called. They never returned the call to discuss and this letter was sent by certified mail to XXXX XXXXXXXX XXXX and the parent management company XXXX XXXX. They moved someone in less than a week after I moved and started painting the very next day but want to charge me {$2000.00} for cleaning appliances and stealing my couch. I clearly gave them many ways to contact me that are still valid. My phone number nor have my daughters number is still the same. I now live at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX.

Company response to consumer: Closed with explanation