Consumer complaint received 2019-03-14
Company: WLCC
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Charged fees or interest you didn't expect

Complaint:
Over the course of about a year and a half, I got into the awful, perpetual cycle of a payday loan. I am mortified and deeply ashamed that I did so. It was a definite low point. The problem with these predatory lenders is those of us who find ourselves in a life situation that causes the desperation to even consider such an option then become trapped in the cycle. These predatory lenders charge such outrageous fess that you can not get out of the cycle of debt. This happened to me. I want others to not face the same situation and I want to fight back against one of these predatory lenders, WLCC d/b/a XXXX XXXX. 
I believed I had resolved my issues with WLCC d/b/a XXXX XXXX  last spring/summer. On Wednesday, XXXX XX/XX/XXXX, my cell phone rang once with a number I did not recognize. I called it back and the individual who answered never identified the company and simply said Hello. I said, I received a call from this number. He said, Well, you actually called me which I did not. I asked whom I was speaking to and he said XXXX XXXX. I assumed it was a call to entice me into another predatory loan, so I hung up. Much to my surprise, this individual ( whom I have since learned is named XXXX XXXX ) called my work number and left a message stating he would email me with a new offer. 
I received the email titled Settlement Offer. In it, Mr. XXXX stated WLCC d/b/a XXXX XXXX  would be willing to establish payments for the {$1000.00} I owe. I do not owe {$1000.00}. The offer claimed to be giving me a 30 % discount off my loan and with the discount, my amount due would be {$1000.00}. So with 30 % added, Mr. XXXX was claiming I owe {$1300.00}!!!!! This is fraudulent information. This is another predatory, harassing, threatening tactic these horrific payday loan lenders try to extort money from vulnerable people. The offer went on to say that if I pay the {$1000.00}, I could get a new loan within 5 business days of its payment!!!! Absolutely outrageous! Completely predatory! 
As much as it pains me to do so because I feel so utterly foolish and XXXX, I will outline my history with WLCC d/b/a XXXX XXXX. While I ultimately made the decision to enter into business with this predatory lender, it is critical that the authorities see the complete picture of the spiral and cycle of greed, predatory actions and harassment I experienced. I am mortified and deeply embarrassed that I was in a position where I turned to this predatory, abusive, borderline illegal payday loan lender. To now fight back against them is so difficult as I must again face the deep seeded embarrassment I feel. 
WLCC d/b/a XXXX XXXX has receive an OBSCENE amount of money from me. They must cease and desist and for once mark my account CLOSED IN GOOD STANDING!!!! WLCC d/b/a XXXX XXXX actually owes me money if we want to break it down. Per South Carolina ( my state of residence ) payday loan regulations, I should have only been charged $ XXXX/ {$100.00} borrowed. It was based on those terms that my account was placed as PAID/CLOSED/IN GOOD STANDING with Mr. XXXX, Collections Manager for WLCC d/b/a XXXX XXXX in spring/summer XXXX. 
Here is a breakdown of my XXXX and WLCC d/b/a XXXX XXXX  greed : In XX/XX/XXXX, I borrowed {$800.00} and repaid a total of {$1400.00} for that {$800.00} loan. WLCC d/b/a XXXX XXXX  received the {$800.00} back plus profited {$630.00} from me on that loan. Based on the {$15.00} per {$100.00} borrowed, which is South Carolinas payday loan regulation, I should have only paid {$120.00} for this loan. WLCC d/b/a XXXX XXXX  hides behind its tribal affiliation to justify its greed. Given I should have only paid back a total of {$920.00} and given WLCC d/b/a XXXX XXXX  received {$1400.00}, I paid {$510.00} more than I should have. 
As I stated, predatory lending creates a cycle. My financial upheaval was now additionally impacted because I paid {$630.00} in fees on an {$800.00} loannearly double!! I paid 125 % in fees!!! 
In XX/XX/XXXX, I then borrowed {$650.00} and repaid a total of {$1800.00}!!!!!!!!! WLCC d/b/a XXXX XXXX  received the {$650.00} back plus profited {$1100.00} from me on that loan. Based on the {$15.00} per {$100.00} borrowed, I should have only paid {$97.00} for this loan. Given I should have only paid back a total of {$740.00} and given WLCC d/b/a XXXX XXXX  received {$1800.00}, I paid {$1000.00} more than I should have. 
In XX/XX/XXXX, I then borrowed {$400.00} and repaid a total of {$790.00}!!!!!!!!! WLCC d/b/a XXXX XXXX  received the {$400.00} back plus profited {$390.00} from me. I should have only paid {$60.00} for this loan. Given I should have only paid back a total of {$460.00} and given WLCC d/b/a XXXX XXXX received {$790.00}, I paid {$330.00} more than I should have. 
In XX/XX/XXXX, I borrowed {$600.00} and repaid a total of {$750.00}!!!!!!!!! WLCC d/b/a XXXX XXXX  received the {$600.00} back plus profited {$150.00} from me. I should have only paid {$90.00} for this loan. Given I should have only paid back a total of {$690.00} and given WLCC d/b/a XXXX XXXX received {$750.00}, I paid {$66.00} more than I should have. 
In XX/XX/XXXX, I borrowed {$1000.00} and repaid a total of {$1200.00}!!!!!!!!! WLCC d/b/a XXXX XXXX  received the {$1000.00} back plus profited {$260.00} from me. I should have only paid {$150.00} for this loan. Given I should have only paid back a total of {$1100.00} and given WLCC d/b/a XXXX XXXX received {$1200.00}, I paid {$110.00} more than I should have. 
My final loan was in XX/XX/XXXX for {$1000.00} and I repaid a total of {$1000.00}. At that point, I filed a complaint and reached an agreement with WLCC d/b/a XXXX XXXX  that my account would be CLOSED/PAID IN FULL/IN GOOD STANDING based on the outrageous amount of money WLCC d/b/a XXXX XXXX  got out of me. 
For Mr. XXXX to now approach me nearly a year later and demand {$1000.00} is unfathomable. When I responded to him yesterday stating my account should be CLOSED/PAID IN FULL/IN GOOD STANDING, he stated WLCC d/b/a XXXX XXXX  wants an additional {$260.00} from me. 
All totaled, WLCC d/b/a XXXX XXXX  received {$7100.00} in payments for the {$4400.00} I borrowed over the course of my foolish relationship with them. For all loans, I repaid the full balance PLUS WLCC d/b/a XXXX XXXX  received an exorbitant profit. Less than {$4400.00} in loan amounts, they received {$2600.00} in fees. Per South Carolina payday loan regulations, I should have only been charged $ XXXX/ {$100.00} borrowed or {$660.00} for the {$4400.00} borrowed. WLCC d/b/a XXXX XXXX  collected {$1900.00} in excess of that. To now be threatening me to collect an additional {$1000.00} ( or even {$260.00} ) is OBSCENE, PREDATORY and DISGUSTING.

Company response to consumer: Closed with explanation