Consumer complaint received 2021-04-11
Company: WELLS FARGO & COMPANY
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
There has been serious slander & defamation crimes committed against me by XXXX XXXX, and the other wells fargo employees who she got involved to harass me. Well fargo still refusing to grasp that they had no problem with me opening my first checking account while I was in their wells fargo branch in XXXX XXXX al on highway XXXX. I had hail damage on my roof & I went in to cash my insurance check because it had wells fargo on my insurance check. I didn't even want a checking account at wells fargo in the first place. I was pressured by XXXX XXXX who wouldn't leave me along & she wanted me, to open a checking account to deposit my insurance check from XXXX XXXX. I did notice how the other wells fargo employees would stare me down. I gave in & let her open my account. XXXX XXXX then proceeded to make fun of my sons facial features and my also. She also took her own sweet time in opening my account. I had my account open not even a full 12 months before I started having problems with my online account on XX/XX/2015. I was told that my account had been compromised. I was told to go inside a branch so I did. That is when the banker at the XXXX XXXX location told me I had to open a new account. XXXX XXXX wasn't in the bank during the 1st week of XX/XX/2015 when I was opening my new account. But now I now I was being set up by the emplyees and XXXX XXXX at the XXXX XXXX XXXX XXXX location. I was told on the 800 number that they couldn't do nothing but to go to inside a branch to continue opening my new account. XXXX XXXX made her self known at the final phase of opening my new account on XX/XX/2015 where the police showed up out of the blue. At first I had no idea what was happening. But this one officer looked confused and left they were 4 officers that showed up. This made XXXX XXXX made that the police didn't arrest me for me being around her. " But she is coming around me '' I had just gotten it open until I tried to make a purchase & my transaction was declined. I was embarrassed. I called customer service and they told me that the banking relationship had changed. Then a few days later i received a threatening latter from XXXX XXXX wells fargo security, that he told me wells fargo was exercising their rights to close my account & he was very hostile and threatening very unprofessional toward me & hostile. I was told to especially stay away from the XXXX XXXX location where XXXX XXXX had placed her self intentionally. I was threaten by him that if I went to any wells fargo I would be arrested. I was to only call them to conduct any business only. I was angered because I know I hadn't done nothing wrong. These were serious crimes committed against me from XXXX XXXX and XXXX XXXX and all the other employees who, gotten themselves involved. I called him and asked him what this was about he told me very ugly you know what this is about. He thought he was pretty slick in not putting it in writing that XXXX XXXX falsely accused me to him I was harassing her. Wells fargo was slick not to put it in writing also. I feel completely lost I don't know what or why people treat me like this. I'm sure nobody else has never been in this type of situation where their neighbor has done this to them. XXXX XXXX just smiles the more she gets away with doing this to me. I don't know why people protect her from being held accountable for her actions or why they show her favoritism. The more she gets away with it the more she harasses me and turns it around to say I'm harassing her because everyone else believes her side of the story.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation