Consumer complaint received 2023-09-12
Company: Alliance One, Inc.
State: AZ
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XXXX ILLEGALLY SENDS COLLECTION DEBTS TO THEIR OWN INTERNAL COLLECTIONS TEAM DBA ALLIANCEONE IF YOU DON'T PAY THEM WITHIN A WEEK I switched providers from XXXX to XXXX on XX/XX/XXXX. I was charged the full amount of my monthly service by XXXX to my CC ( {$140.00} ) on XX/XX/XXXX and disputed via CC company on XX/XX/XXXX as the amount was inaccurate. I received a very generic bill dated XX/XX/XXXX requesting a different amount ( {$170.00} ) and now stating my bill was past due from my mailbox on XXXX. 

I called XXXX customer service on XXXX and spoke with one customer service representative who said he was unable to verify my information without a PIN which I couldn't remember so he couldn't provide any data usage dates or the billing dates. I was then transferred to his supervisor XXXX who was incredibly rude, unhelpful, and when I asked to be transferred stateside he threw me back in the customer service queue. 

At that point I was transferred to XXXX who was also not stateside. I worked with XXXX to file an executive complaint as I had no idea what I was being charged for as I never received an itemized bill. The complaint was submitted with XXXX ID # XXXX and I was promised to receive a callback between XXXX AZ time between XXXX. No call ever received to follow-up. 

Picked up the mail on XX/XX/XXXX to see an itemized bill dated XXXX that says " Sorry to See You Leave '' for a new amount ( {$180.00} ) from XXXX. Figured I'd send over to the CC dispute team the next day as the bill shows the usage date beginning XX/XX/XXXX when they can see the new XXXX charge from XX/XX/XXXX and that would be the end of it. 

Picked up the mail XX/XX/XXXX, and it's a Collections Notice from AllianceOne Receivables Management Inc dated XXXX for the exact amount from the bill I received the day before from T-Mobile ( remember, I was supposed to received an executive callback in that timeframe?! ). I tried calling Customer Service to find out why I hadn't received the callback from the complaint and how on earth I could be sent to Collections in 7 days when I've been trying to contact the merchant to understand what I truly owed. 

On XX/XX/XXXX I was first connected with XXXX ( offshore ), explained the whole situation, he said he was transferring me to someone stateside who better understood US consumer laws. I was then transferred to XXXX, who was also not stateside, agreed sending to collections in such a short timeframe is not their policy ( advised typically XXXX days ). The only avenue Customer Service gave me was writing a letter to schedule an appointment with their corporate team in WA or go into a T-Mobile store. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX I went into XXXX store # XXXX and spoke with XXXX on XX/XX/XXXX. I basically had to go in store to get in touch with anyone on their stateside corporate team. I spoke with XXXX where he informed me TECHNICALLY the debt isn't really with collections but agreed that the timeframe wasn't legal if it was with Collections. That's when I was informed AllianceOne is basically XXXX XXXX XXXXnternal debt collecting team and that's why they were able to push it through to Collections so quickly. I also tried to discuss that amount was off as it shows a billing date of XX/XX/XXXX to no avail so at that point I just requested all statements from XX/XX/XXXX on be mailed for my own review. 

I received a letter with no information on it saying I owed XXXX {$170.00} acting like it was urgent I pay it with no actual billing information other than account number an amount I had never paid before. I had to call to ensure I received an itemized bill. Then when I do receive a bill, dated XXXX, it's sent to Collections. This is predatory and XXXX is using intimidation tactics it knows it shouldn't. I've called XXXX multiple times, tried lodging executive complaints, went in store, and no one cares. So here I am! 

I am happy to forward all documentation if possible actions is are being considered, but not wasting time/server space if not.

Company response to consumer: Closed with non-monetary relief