Consumer complaint received 2018-08-16
Company: PENTAGON FEDERAL CREDIT UNION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
On XX/XX/XXXX at XXXX hours, the City of XXXX XXXX Police Department verified on their database that Pentagon Federal Credit Union is responsible for having my privately owned vehicle, a XXXX XXXX XXXX - Platinum Trim, towed from my private and gated residential property located at XXXX XXXX in XXXX XXXX, Texas for alleged non-payment. Again, I live in a gated community with a gate guard and where it is clearly posted there is camera surveillance throughout our entire private property. 

My multiple and exhaustive efforts in attempting to communicate with someone from the Office of The Chairman or their elected legal representative via telephone, written and electronic correspondence have been ineffective and literally a waste of time. 

Moreover, my countless efforts in attempting to communicate directly with numerous Executive Resolutions and Corporate Retention Departments for Pentagon Federal Credit Union have been met with an unreceptive demeanor to further consider all other alternatives available or to judiciously make certain exceptions to particular policies in place and take appropriate executive actions has been exhibited from every bank. This type of inefficient, ineffective and unreceptive behavior has been unfortunately demonstrated since XX/XX/XXXX. 

Despite my extraneous and exhaustive efforts to avoid such federal and civil litigation from taking place, I have no other option left but to file a civil grievance and officially request for your organization 's assistance with the filing of a federal civil litigation against this American financial institution. Their unreceptive character and demeanor have drastically impacted not only my private wealth management and diversified financial portfolio, but has infiltrated and affected all of my personal, private and professional relationships and establishments - to include my own marriage and my entire family globally located in XXXX, D.C. ; XXXX XXXX, TX ; XXXX, TX ; XXXX XXXX, CA ; XXXX XXXX, CA ; XXXX XXXX, CA ; XXXX XXXX, CA ; and abroad in the XXXX XXXX XXXX, XXXX. 

This is an initiative I have contemplated for way too long and unfortunately, it has had a major impact in not only my extensively diversified private wealth management portfolio ; liquid and collateral assets worldwide, along with my socio-economic status here within the United States ; but it has caused such internal animosity within all of my personal and professional relationships - to include my own marriage - and has not been conducive to preserving or maintaining my physical, psychological and psychiatric health and welfare. 

At the severity and extent that all of these circumstances have affected my entire life, holistically speaking, I can not and will not be able to continuously support or allow for such hardships to continuously affect the lives of my family members, my executive and subordinate staff members, my XXXX XXXX patients admitted to the XXXX XXXX XXXX XXXX at the XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX collocated with the XXXX XXXX XXXX XXXX XXXX. 

Again, I genuinely would appreciate some type of correspondence from your organization in order to officially file a civil litigation as soon as possible against this financial creditor that was entrusted to manage funds in a safe, efficient and effective manner. 

Regrettably and saddened to admit, the goods and services from all of my major corporate financial creditors promised to implement and deliver, have been administered unsatisfactorily and drastically impacting my health and welfare and livelihood here in America. 

As a U.S. natural-born citizen, honorable XXXX XXXX XXXX and XXXX XXXX, I am beyond disappointed with this American financial institution and many other financial institutions that have been unreceptive to understanding the complexity of my financial hardship while living in and honorably serving America. 

Not only do I feel victimized, I feel targeted and compelled to request international asylum assistance after serving my own country that - hopefully inadvertently but unfortunately - enables such toxic, deceiving and misleading business practices. 

Thus, the actions and effects previously mentioned have greatly impacted the livelihood and ability to survive in an already stressed and burnt out economic society, and no American financial institution is willing to listen or be receptive to further consideration when any taxpayer is suffering a financial hardship in America.

Legal assistance and accountability is desperately being requested from your organization in order for me to continue attempting my hardest to remain a contributing member of our society in America.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation