Consumer complaint received 2020-09-12
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
SUMMARY OF COMPLAINT : This is a complaint regarding our XXXX Account based on Equifaxs Credit Dispute Results dated XX/XX/2020, which is still reporting inaccurate information that our XXXX Account is in forbearance. XXXX erroneously reported our account in forbearance back on XX/XX/2020, after we cancelled our forbearance request on XX/XX/2020. XXXX corrected their error by removing the forbearance status off our XXXX Account as of XX/XX/2020. But after 3 months later, Equifax is still reporting our XXXX Account is in forbearance status. Even after we disputed this inaccurate information directly with Equifax by submitting letters from XXXX stating they removed the forbearance status from our Account. 
Therefore, we are demanding that our creditor, XXXX update our credit report directly with Equifax by accurately reporting our Loancare Account is not in forbearance and not deferred by instructing Equifax to update our credit report as follows : ( 1 ) our XXXX Account is currently NOT IN XXXX BALANCE, ( 2 )  REMOVE all COMMENTS/ADDITIONAL INFORMATION ACCOUNT IN FORBEARANCE and ( 3 ) REMOVE DEFERRED in TERMS FREQUENCY. 

COMPLAINT IN DETAIL : Credit Reporting Error : Equifax Credit Report - Equifax Is Currently Reporting Our Loancare Account As ACCOUNT IN FORBEARANCE and DEFERRED. 
On XX/XX/2020, we submitted a credit dispute directly with Equifax to remove Comments Account in Forbearance and remove Deferred in Terms Frequency off our Equifax credit report by attaching letters from XXXX stating forbearance was removed off our Loancare Account. ( Please see Letters from XXXX Dated XXXX and XXXX ). 
On XX/XX/2020, Equifax completed their investigation and came back stating : This creditor is currently reporting a XXXX balance for this account. We have verified that this item has been reported correctly. ( See attached Equifax Dispute Results for Borrowers Dated XX/XX/2020 ). 
As of XX/XX/2020, our Equifax Credit Report is still reporting erroneous information as follows : 1 ) In Terms Frequency : DEFERRED, 2 ) In Additional Information : ACCOUNT IN FORBEARANCE and 3 ) In Historical Account Information : In Additional Information for XXXX, XXXX and XX/XX/2020 : ACCOUNT IN FORBEARANCE. 
See attached Equifax Credit Reports for Borrowers Dated XX/XX/2020. 
We are disputing this entirely since our XXXX Account is currently not in zero balance, not in forbearance nor deferred. 
Our XXXX Account should never have been placed in forbearance status and all payments were continually made, but were due to XXXX system ERROR which their company has acknowledged. 
Therefore, we are demanding our creditor, XXXX update our credit report directly with Equifax by accurately reporting our Loancare Account is : ( 1 ) currently NOT in XXXX balance, ( 2 )  remove Deferred in Terms Frequency, ( 3 ) remove all Comments/Additional Information Account In Forbearance and ( 4 )  remove all Comments/Additional Information Account In Forbearance in Historical Account Information for XXXX, XXXX and XX/XX/2020. 
This inaccurate information is negatively impacting our credit history and credit scores and is preventing us from working with any lenders on obtaining a new home mortgage since it is reporting forbearance status on our XXXX Account. 

Explanation for Correction of Error : Forbearance Status Was Removed Off Our Loancare Account As Of XX/XX/2020 And Is Currently NOT in XXXX Balance. 
Our XXXX Account was never in forbearance and therefore, should never have been reported in forbearance status, but was due to XXXX system error which their company has stated it automatically placed our account in forbearance even after we cancelled the forbearance on XX/XX/2020. Loancares system automatically reported on XX/XX/2020 to the credit reporting agencies, even after our forbearance was cancelled, which XXXX has acknowledged this system error. 
Nevertheless, on XX/XX/2020, XXXX recognized their system error had erroneously placed our Loancare Account in forbearance status and therefore, corrected the error and removed the forbearance off our Loancare Account ( See attached Letters from Loancare Dated XX/XX/2020 & XX/XX/2020 ). Therefore, our Account should never have been placed in forbearance nor indicate any forbearance history. 

Final Resolution : Loancare to Directly Instruct Equifax To Update and Correct Our Credit Reports By : ( 1 ) Reporting Our Loancare Account Is Currently NOT IN XXXX BALANCE, ( 2 ) REMOVE DEFERRED in Terms Frequency, ( 3 ) REMOVE ALL ADDITIONAL INFORMATION ACCOUNT IN FORBEARANCE AND ( 4 )  REMOVE ALL ADDITIONAL INFORMATION ACCOUNT IN FORBEARANCE IN HISTORICAL ACCOUNT INFORMATION FOR XXXX, XXXX, XX/XX/2020. 
We are demanding a final resolution that Equifax update our credit report as follows : 1. REMOVE DEFERRED IN TERMS FREQUENCY, 2. REMOVE ALL ADDITIONAL INFORMATION ACCOUNT IN FORBEARANCE AND 3. REMOVE ALL ADDITIONAL INFORMATION ACCOUNT IN FORBEARANCE IN HISTORICAL ACCOUNT INFORMATION FOR XXXX, XXXX, XX/XX/2020. 

Supporting Documents Please See Attached Documents : 1.  Equifax Dispute Results for Borrower Dated XXXX XXXX. Equifax Credit Report for Borrower Dated XXXX XXXX. Letter from  XXXX : Account Removed from Forbearance Dated XX/XX/2020 4. Letter from XXXX Removed Forbearance Dated XX/XX/2020 We look forward to an immediate and expedited resolution. We thank you in advance for your time and effort in concluding this matter.

Company response to consumer: Closed with explanation