Consumer complaint received 2021-06-12
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: UT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello. My name is XXXX XXXX. I am paid VA XXXX XXXX every month and this was being deposited into a USAA FSB account until very recently.

I have been exploited by a XXXX XXXX XXXX and his associates, three of them recently convicted for harming me through XXXX XXXX and XXXX XXXX XXXX. 

USAA pulled a stunt where my VA benefit money was deposited and froze the funds. I had no food or clothes as my USAA homeowners didnt believe me or the XXXX XXXX XXXX XXXX Lab photos of me burned, beaten, and scared at the hospital. 

The worst thing about this is I have suffered multiple XXXX XXXX and XXXX diagnosed with XXXX. USAA allowed XXXX XXXX XXXX to be on my accounts and from what I can gather became a signer and that man was unstoppable. I couldnt pay for my mortgage, food, anything, it was all being taken from me. 

I didnt know who XXXX was to me at first but then after 20+ XXXX XXXX  inflicted by that man, a XXXX XXXX, and more it was always around the first of the month when I was getting paid. 

I would call in to USAA not knowing what to say or do, I have come a long way in my recovery but I asked please close the accounts. 

USAA declined to close the accounts because there was pending transactions. 

I would call time and time again to get the same comment that they cant until the pending transactions are cleared. End of story. How do you stop someone if the bank wont help, instead enabling him. 

The frozen funds were held as soon as my protected VA benefits were deposited since the criminal with convicted associates who harmed me was over drawing the accounts which should have alerted the bank. 

Back then I operated the best I could with the XXXX, the XXXX XXXX, and the convicted men show that there was and is something going on with the unanswered questions I posed regarding XXXX liability coverage. 

The frozen funds left me without heat in winter, no power, all just before COVID started as I suffered an attack by XXXX XXXX XXXX where he plowed through a door I put 2x4s up to protect me as pictured and and sent to XXXX XXXX XXXX. 

This man and his associates are awful and most recently exploited my XXXX XXXX account that has the VA benefit check going to be protected yet the criminals siphoned at least one months pay as I was in the VA Hospital for a whole month showing the VA staff that the exploitation was more advanced than they previously believed. 

So if the VA, XXXX XXXX Police, USAA Bank and XXXX XXXX didnt believe me until I could gather enough evidence apparently, because XXXX XXXX XXXX is a convicted XXXX. 

The frozen VA benefit money was supposed to be protected and I was going to pay my natural gas bill but couldnt since XXXX and USAA seemed to be on the same side of history of not doing the right thing. 

I tried making a complaint with the comptrollers office but that didnt get anywhere. 

I filed a report to FINCEN ( e Crimes ) and they were made aware in XXXX XXXX of the exploitation of my VA benefits, property and life, but no actual resolution and the financial crimes continue from the XXXX  team. XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX his mother, are on camera footage when I was in the VA XXXX stealing my XXXX  or having possession of my already reported stolen XXXX went out of state to XXXX, Nevada to spend my VA benefit money at the Casino as the USAA bank records show. I reported this to USAA eventually and they did not care, they did not honor their promise about XXXX  liability. 

Eventually I was able to close the accounts, take a step back, deep breath and had my mother become a VA Fiduciary for me since no one did a thing to protect me and still USAA owes me a lot of money because XXXX XXXX added himself onto my accounts while his fried XXXX XXXX was being convicted of having my bank cards or something along those lines. 

Who can help me with this complex frozen VA benefit funds and all the exploitation of my VA benefits through fraud, abuse, and disregard for life itself. I ams lucky to be alive. 

Any help would be appreciated. 

One of the USAA account numbers : XXXX That is one of a few XXXX XXXX and his associates targeted.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation