Consumer complaint received 2020-09-12
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I am concerned as to the action in which I have written a check and It seems there are times when the check does not show in the account by the end of a business day, as in Nevada we would be the last time zone with wells fargo so If a check was presented that day I should see it in the account by no later than XXXX or XXXX that day. As I have a savings with wells fargo so there are times I need to be able to see the transaction and be able to transfer the funds for the check immediately into the checking to maintain the accounts due to it sometimes taking from several days to be presented and at times immediately which is very contradicting and when these checks are showing up in the account it varies from XXXX at night to early morning hours such as XXXX and so on. I was told by a wells fargo associate that if the account was to reach negative status that a customer has until XXXX the next business day to transfer needed funds for checks or debit transactions to avoid fees. In which because I have a savings account linked with my checking is no problem as long as I can see that the check or debit is in the account. It seems when the checks are being presented in the account I am being charged a fee immediately without time to transfer those funds or deposit any funds needed without notice and due to the strange hours it had made it quite difficult to do so or at times no I have noticed no processing time as it was if someone had taken it in to the bank itself and cashed it when in fact it was presented through business most recently on XX/XX/2020 where I submitted 2 checks to waters edge in which the manager XXXX told me she deposits at the end of day which was a friday into her account with her banking establishment. I wrote the checks around noon that day in which by the time she did her deposit with her company at end of day the checks were already in my account as if she walked into the bank and cashed them. I can not even go too the bank and deposit a check into my account and have funds immediately available from another bank or company and I had been charged 2, XXXX fees immediately. I have had several incidences like this over the past few months in fact speaking with someone in trying to get an answer as to why at strange hours like non business hours the checks would be showing up and the inconsistency of the timing presented as well and as to why I am not being allowed the specified period of time allowed to transfer funds or deposit to correct any issues and avoid those fees when able to do so, I have yet gotten any answers as to why this is happening as it is but feel as though it is a way for wells fargo to RIP off their customers rather than work with and build with those of us whom have stayed loyal and continued to do business especially through trying times and goin through a pandemic such as covid. I have had several incidences where this has occurred more such over the last 6months and can provide more information if needed and have only included specifically the date if the most recent incidents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief