Consumer complaint received 2018-12-17
Company: Diversified Consultants, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX To Whom It May Concern : On Friday, XX/XX/XXXX, I finally reached my goal. After several years of trying to repair my credit and having accounts in debt collections being reported to the credit reporting agencies, I paid off the last of the accounts that were in collections. Having paid {$2400.00} in one week to XXXX XXXX for XXXX XXXX XXXX XXXX and XXXX XXXX for XXXX XXXX XXXX XXXX. Finally, my family and I would be able to move forward to a healthy credit score and a more secure and prosperous future. So, I thought. 

Two days later, On Sunday, XX/XX/XXXX, I received notice from XXXX XXXX that my credit score had dropped  40 points due to a new account that had been placed in collections by Diversified Consultants Inc. The original creditor is XXXX XXXX XXXX. The balance is {$590.00}. 

This XXXX XXXX XXXX account had been disputed ad nauseum with XXXX XXXX XXXX since XXXX. I was originally told it was a cancellation fee. I had cancelled my services with XXXX XXXX XXXX and XXXX XXXX after being overbilled by hundreds of dollars month after month after month. Being told by XXXX XXXX XXXX and XXXX XXXX that the issue had been resolved only to have it reappear the following month. It was placed in collections on XXXX XXXX by XXXX XXXX XXXX XXXX. I placed a direct dispute through XXXX XXXX, XXXX  and XXXX. XXXX XXXX XXXX was now claiming the charges to be from equipment that had not been returned. A dispute was filed and after the investigation was completed the account was removed from collections and from my reports on XX/XX/XXXX. 

This account is now once again in collections, damaging my credit score, and causing stress and aggravation. If this account is not immediately removed from collections and deleted from XXXX, XXXX, XXXX, and any other Credit Reporting Agencies and from XXXX XXXX XXXX, and the damage is not immediately reversed, I will be forced to take legal action against XXXX XXXX XXXX for years of damages and aggravation. I have collected the audio, video recordings, and have copies of all of the customer services interactions by phone, by text message and emails pertaining to this matter. 

Attached is a copy of the original complaint detailing my interactions with XXXX XXXX XXXX. 

InXX/XX/XXXX, I cancelled my XXXX XXXX XXXX XXXX service. The service had become too expensive. I was receiving bills of up to {$300.00} per month. XXXX XXXX XXXX offered as a solution to change our television service to XXXX XXXX   that they had recently acquired. The new service agreement was for internet and TV for $ XXXXmo. They offered us a promotion of the ultimate TV package with movie channels for the same price as the basic service I had ordered. After only 19days of service they suspended the service for non-payment. I found this odd as I had not had the service for a full month yet. They said it was from a left over balance on the previous XXXX account. I paid {$220.00} to XXXX the balance and restore service. XXXX XXXX XXXX then billed me another {$220.00} for the new service. I spoke to several customer service representatives before one of them referred to a previously recorded conversation setting up the new service. They apologized for the confusion and adjusted the rate back to {$87.00}. At the end of the month our service was once again suspended for non-payment. Again a full month had not yet gone by and my records showed that 2 payments had already been made in the same month and they were now asking for a third. The bill was again {$220.00}. I again spoke to several customer service representatives and after about an hour finally got one to review the previously recorded conversations. They again apologized and said they didn't understand why the original agreement had not become permanent. They adjusted it. I thanked them for their help and said that my only concern was that I was going to have to make the same call the next month. They restored our services only that they dropped the promotion that was supposed to last through XX/XX/XXXX and it was still only XXXX. I called back and had them continue the promotion as originally agreed. I'd been knocked off of it for about a week. The next month I received a bill for {$410.00}. As I had become ill, I did not have the time nor the energy to call back and go through the tedious effort of once again renegotiating and payed the {$87.00} that we had originally agreed on. The next bill was {$630.00}. At this point I tried to rectify the problem to no avail. My services were once again suspended. I desperately tried over and over to discuss and get to the bottom of what the problem was but both XXXX XXXX XXXX and XXXX XXXX kept assuring me the bill was correct and kept passing me from one department to another, none of which could do anything for me. After several hours of trying to resolve the issue I decided to cancel the XXXX services. XXXX said they were going to charge me the early cancellation fee. I said I would not be paying the early cancellation charge because I was not the party in breach of contract as the contract that I had entered into was never honored by XXXX or XXXX XXXX XXXX. After several hours of speaking to representatives one of them went through the account and came up with the same balance that I had calculated. I paid {$220.00} to XXXX the balance and agreed to keep basic internet service with XXXX XXXX XXXX at $ XXXX/mo. XXXX XXXX XXXX sent me a letter confirming that the XXXX account had been separated from the XXXX XXXX XXXX account and they restored my internet service. 19 days later my account was again suspended for non-payment. My bill was now {$630.00}. 
After several hours of attempting to resolve the issue I was forced to give up and cancel the internet service as well and returned all of the devices to both XXXX XXXX XXXX and XXXX. XXXX XXXX XXXX and XXXX still claim I owe them a balance of {$630.00}. They have threatened to draft the funds directly from whatever bank iaccount information they have on file. They would also report my delinquent balance to collections to be reported to the credit reporting agencies. The following video 's details the abusive and irresponsible practices of both XXXX XXXX XXXX and XXXX. They have cost me hundreds of dollars and 10 's of hours of phone calls and extreme aggravation. I request that XXXX XXXX XXXX and XXXX be investigated for fraudulent, abusive, irresponsible, and unethical business practices. I request that XXXX XXXX XXXX  cease and desist on any collections on this account. Please feel free to request the recorded phone conversations between myself and the customer service representatives from either or both XXXX XXXX XXXX/XXXX  and/or myself. 

Thank you, XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation