Consumer complaint received 2023-02-09
Company: Bread Financial Holdings, Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
REGARDING ACCOUNT- ( XXXX  COMENITY BANK ) XXXX XXXX According to the Fair Credit Reporting Act my Rights Have been Violated and continue to be Violated Pursuant to 15 U.S.C. 1681 ( i ) ( a ) Reinvestigations of disputed information ( 1 ) Reinvestigation required ( A ) In general Subject to subsection ( f ) and except as provided in subsection ( g ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.

( B ) Extension of period to reinvestigate Except as provided in subparagraph ( C ), the 30-day period described in subparagraph ( A ) may be extended for not more than 15 additional days if the consumer reporting agency receives information from the consumer during that 30-day period that is relevant to the reinvestigation.

( C ) Limitations on extension of period to reinvestigate Subparagraph ( B ) shall not apply to any reinvestigation in which, during the 30-day period described in subparagraph ( A ), the information that is the subject of the reinvestigation is found to be inaccurate or incomplete or the consumer reporting agency determines that the information can not be verified.

( 2 ) Prompt notice of dispute to furnisher of information ( A ) In general Before the expiration of the 5-business-day period beginning on the date on which a consumer reporting agency receives notice of a dispute from any consumer or a reseller in accordance with paragraph ( 1 ), the agency shall provide notification of the dispute to any person who provided any item of information in dispute, at the address and in the manner established with the person. The notice shall include all relevant information regarding the dispute that the agency has received from the consumer or reseller.

This Dispute is going on Four months old without resolution and is causing me mental and financial stress. The Law states that these companies 's procedures have to be reasonable, impartial, and fair to preserve the rights of ME!!! The Consumer. On XX/XX/XXXX my notice of dispute was received by an agent of COMENITY BANK Named XXXX XXXX and signed with a return receipt request # XXXX. After 60 Days of no response or acknowledgement from COMENITY BANK I submitted my dispute through the CFPB portal Complaint # XXXX on XX/XX/XXXX which was sent to COMENITY BANK And on XX/XX/XXXX the company responded that it needs more time which violates my rights as a CONSUMER and violates Federal Law. As of today XX/XX/XXXX its been 113 days since i sent my Lawful request for validation of this account that is also violating my rights to privacy in accordance to 15 U.S.C. 1681 section 602a and 604a section 2 because i never gave written permission to furnish this account furthermore i obtained a recent copy of my consumer report and COMENITY BANK Failed to mark my account as currently in dispute with experian which is another violation of my rights. I am enclosing my updated consumer report showing where the account is not notated as currently in dispute also says my information was sold to another creditor which i just found out upon checking my report so that means my information was sold unbeknownst to me and without my permission. I am also including again the return receipt signed for by XXXX XXXX an AGENT of COMENITY BANK on XX/XX/XXXX This is of the most important and urgent matter because of the affect it is having on my life and ability to move forward. The statue of limitations on the time allowed for Comenity Bank to complete the investigation into my dispute has very well exceeded the threshold and they are in VIOLATION of the FCRA and FDCPA with the assistance of XXXX.

Company response to consumer: Closed with explanation