Consumer complaint received 2021-09-15
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have contacted Transunion regarding a discrepancy in the factors they have been using to determine my credit score and requested an explanation and resolution. Upon logging into my Transunion Credit Monitoring account, my credit score and a section called 'Score Factors ' is displayed. Transunion provides a personalized statement on this page which states that they are listing the factors they used to determine my credit score. There is a Positive Score Factors section which list the following : 1. Total of all balances on bankcard or revolving accounts is not too high. 2. The date that you opened your oldest account is not too recent 3. You have few or no accounts that were opened recently 4. Date your oldest bankcard or revolving account opened is not too recent. There is a Negative Score Factors section which list the following : 1. Lack of sufficient credit history. 2. The total of all balances on your open accounts is too high. 3. Lack of sufficient relevant real estate account information. 4. You have too many delinquent or derogatory accounts. The factors listed in 'Negative Score Factors ' are erroneous as they apply to my credit accounts. The age of my oldest account is 34 years with the average age of my accounts being 5 years. I have 14 open revolving accounts and 3 open installment accounts. I do not have any delinquent or derogatory accounts. All 17 of my open accounts have 0 late payments. I do not have any accounts in collections nor do I have adverse public accounts. There have been 3 hard inquiries in 2 years. Of the 17 accounts, 9 have 0 balances. There are 5 revolving accounts with balances and 1 closed account with a balance. The credit utilizations are 31 %, 6 %, 18 % and 78 %. The account showing 78 % does not have an updated balance at this time. It was reported on XX/XX/XXXXt as {$1900.00}. However, the current balance is {$100.00}, which means it has a 5 % credit utilization. However, the higher utilization on one account should not be more impactful to my score than the lower utilization rates of 16 accounts with exceptional payment histories. Given the above facts regarding my credit profile, Transunion is using false factors to determine my credit score. I have sufficient credit history, I do not have any delinquent or derogatory accounts, nor do I have a high balance on my open accounts. I have included screenshots of my XX/XX/XXXX credit report. I have also included the factors that Transunion is using to determine my credit score. This evidence will prove the facts that I've stated above. Further, factors used by Transunion in the Positive Score Factors section directly contradict factors used in the Negative Score Factors section. For example, Transunion states 'The date that you opened your oldest account is not too recent ' and 'You have few or no accounts that were opened recently ' in the Positive Score Factors section but then state 'Lack of sufficient credit history ' in the Negative Score Factors section. Once more, Transunion states 'Total of all balances on bankcard or revolving accounts is not too high ' in the Positive Score Factors section but then state 'The total of all balances on your open accounts is too high ' in the Negative Score Factors section. Transunion 's unfair practice of using false factors to determine my credit score has harmed my credit rating, my ability to obtain credit and/or my ability to obtain a reasonable interest rate based upon my credit score. Transunion has failed to take my inquiries and concerns seriously regarding this matter and therefore have not offered an explanation of this unfair practice or a solution to resolve the issue and provide a fair credit rating.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation