Consumer complaint received 2023-05-27
Company: MoneyLion Inc.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
MoneyLion, I open this bank account. I sent them the information I don't remember the exact date I opened it. And then after using. the card there was no problem. I was buying bitcoins and buying stock with the money I had in there. Then I access the account, then my balance is {$4.00} I believe. And then I was getting ready to add money. And then I had to stop 'cause I had to go take care of emergency. So when I finally got back in there, I couldn't get in. I was locked out They froze my account. I. called customer service. Customer service says that they don't know why you're in good standing. They have no reason here. And then after speaking to them three days later, I received an email from them stating. that they need these documents. So I resent the documents against the wishes of Department of Motor Vehicles and the New York State Attorney General 's office of setting financial statements and. front and back of your driver 's license or I. D. Then a week later or two. I get an email stating that my account is unlocked. I can access my account. So when I access my account, I was in a negative {$310.00} and some odd cents. I call customer service and I asked them what was going on. I also asked in the chat section. said that there was a chargeback. The money that I used to put into the account the bank acts for the money back So I called the banks. The banks told me they never asked for that in order for this to happen that. you would have to start. the procedures and you haven't started the procedures. 

So meanwhile, going back and forth. they keep standing by the decision that it was a chargeback by my bank. So I keep explaining to them that in order for a chargeback to happen, I would have to start to proceed to sign paperwork and all that good stuff. But they would not listen. They kept going according to how their system was saved. So, therefore, I told them that we can speak to my bank on the 3-way. Would you like to do that? They refused to do that One of their advocates, XXXX XXXXXXXX, Email me and we're just going back and forth with emails, which for some strange reason all the emails I have mostly. from them disappeared. Then I told him we can do a three-way with my bank. So he agreed. My bank, which is XXXX  of XXXX of the XXXX of my banks, which is XXXX investment came online and told them. that in order for the procedures to be started to for charged back the client would have to start the procedures and in this case, the client didn't start the procedure. So you guys sent his money back to him. back to the XXXX account and other accounts. which was authorized because he never started the procedures. 

So the advocates said that he's going back to his back office with this information and I never heard anything until couple of days ago. I logged into my account. My account is XXXX. XXXX When my account shouldn't be XXXX, XXXX should be {$210.00} and some odd cents plus the {$4.00} in there. because I did a dispute and I want on the dispute for {$210.00} some odd cents. Plus, I had {$4.00} and some odd cents in there. but they were not returned that money to me. They're claiming otherwise. I'd attach is what money line sent me. What's highlighted in yellow? is the credit that went back to my banks and my banks never asked for this money back.. 

If you need any info or information, please don't hesitate to get ahold of me. on this matter. I To my money. I end up trusting a bank like money lions. And then I get screwed in the. screwed in the end when I'm it was a good standard.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation