Consumer complaint received 2015-08-03
Company: NATIONSTAR MORTGAGE LLC
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Credit decision / Underwriting

Complaint:
*** This is not a Duplicate***On XXXX XXXX, XXXX on correspondence XXXX, NationStar excused that the Federal Trade Commission Affidavit XXXX provided as well as the Police report XXXX also provided were not valid because it was not an Identity Theft issue and also that it did not mentioned NationStar as part of the Police Report but a home owner insurance claim. 

Attached is a copy of the full police report. If you reference Page XXXX of the police report, it states that the report is an Identity Theft report. Also if you reference page XXXX paragraphs XXXX of the police report it states that the account affected was for a Nation Star mortgage account, it also contains the documents falsified by XXXX XXXX XXXX which are XXXX documents. These documents were submitted to the XXXX XXXX Police Department and are part of the Police Report as evidence of fraud. Yet on XXXX XXXX response, he forged a document by removing the fraud evidence by removing page XXXX of the document which shows the fax cover sheet and stated that there was no fraud found on the account. This is now a case of forgery. The original document is a .TIF which has the fax cover page showing that XXXX XXXX XXXX did the loan modification. The edited document is a .PDF which is missing page XXXX the fax cover sheet showing that XXXX XXXX did the loan modification. 

NationStar continues to state that the fraud activities I have presented were not caused. Someone falsifying documents and pretending to be me and signing documents as if it was me is fraud. The loan modification did take place on XXXX XXXX, XXXX, out of fraud activities and falsified documents. How can XXXX XXXX state that this did not " Occurred ''? He also stated on the same correspondence, that I verbally gave authorization to my accounts to XXXX XXXX XXXX. This is also false, and I need a copy of the recordings, as this is also a falsified piece of evidence. How could I have given verbal authorization over to my account and on XXXX XXXX, XXXX XXXX XXXX wrote a falsified letter pretending to be me requesting authorization over to the same accounts. I have not provided any form of authorization over to XXXX XXXX XXXX to my account. If there is such evidence, I need a copy of such evidence as well, since it is an entity to the other fraud activities and must be reported to the XXXX XXXX Police Department. NationStar also is not providing such key evidence such as the fax cover page of the falsified letter on XXXX XXXX which will show that XXXX XXXX XXXX wrote that letter pretending to be me, also the voice recordings of when XXXX XXXX XXXX called NationStar on XXXX XXXX, XXXX to remove banking information after I have changed online access and wrote a revoke letter removing access to XXXX XXXX. 

Lastly, XXXX XXXX stated that a password was added as requested by me to the account. This is also false. I have phone call recordings of me calling NationStar and not being asked for the password. My account is still not secure despite the multiple attempts of requesting for my account to be secure. 
I have provided a FTC Identity Theft report and a police report describing the fraud activities on my account, NationStar needs to remove the harm caused out of fraud from my credit file. 
This is now causing damages and extra harm to me.

Company response to consumer: Closed with explanation