Consumer complaint received 2020-03-05
Company: National Enterprise Systems, Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Debt collector, National Enterprise Systems ( NES ), first contacted me in XX/XX/XXXX regarding a balance I have at XXXX XXXX University ( XXXX ) from XX/XX/XXXX. I stated to NES that the amount owed is wrong because I should have a scholarship applied and it has not been. I told them I would follow up with XXXX. I have sent numerous emails and continue to be told they will get back to me. I have read, verbatim, the letter stating I hould be awarded the scholarship. On multiple occasions, NES has made comments such as " well, you must have failed or dropped the class so you won't get the scholarship. '' I informed them that I passed the class and have submitted the necessary paperwork. I had asked on numerous occasions to speak to a manager and was told that was not possible as they would tell me the same thing. The week of XX/XX/XXXX, NES called once again and finally gave me a manager. I informed the manager, XXXX, once again that the balance needs to be corrected. He stated there are payments made on the account and I should review the documentation they sent me. I stated that I had already reviewed the documentation and have already spoken to them about how the scholarship is not corrected. I told him I would make a good faith payment ( {$1000.00} ) for a portion of the balance and he said by doing so and continuing communication with them, it would not be reported to the credit bureau. I told him I would send him my documentation showing I have been in communication with XXXX. I was driving at the time and was unable to write down an email address and he stated he was not able to email me directly. On XX/XX/XXXX, I was contacted by NES manager, XXXX. We went through the same questions in which I had already answered with other NES agents. She stated I was reported to the credit bureau. I informed her that XXXX said I would not be. She stated she would send a request to have her contact info sent to me the next morning. I asked her why XXXX was unable to do so the week prior. Upon receiving the email, I still do not have a contact address to send my supporting documentation. XXXX also asked for my employer phone number and I told her I would not provide it as she has no business contacting me at work. She stated she must have it to update my profile. At this point, I have been sent to the credit bureau and should not have been. I am looking to have this taken off my credit report as I am actively working on getting this cleared up with XXXX and I was told that it would not be reported because I was actively working on it. If they were still going to report it, they should not have told me otherwise. 
I have attached the email thread between myself and XXXX. I was told 5 times that they would get back to me and never did. I finally called last night and was told that they are unable to do anything and I must clear it through NES. If this is the case, XXXX should have informed me of that when they initially figured it out instead of stringing me along.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation