Consumer complaint received 2021-11-07
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
This is a fallow up of the claim XXXX agains XXXX XXXX but this is for PayPal to be forwarded with new complain thanks. 

On XXXX I was in XXXX from the XXXX to the XXXX XXXX, in XXXX county Ga. I let my XXXX  ( XXXX and XXXX  ) here at home, only had my XXXX with me that police took when I was in XXXX, a person that I know for 10 years was staying in my home and he was the one that took the money and my XXXX XXXX with all my info, he changes passwords and make emails aliases and took money from the PayPal account {$19000.00} dollars first he took on the XX/XX/XXXX $ XXXX $ XXXXand XX/XX/XXXX {$4000.00} and the XX/XX/XXXX {$5000.00}, on XX/XX/XXXX {$5000.00}. For a total of {$19000.00}. Mycousing bond me out so when he know this he just took all his things and leave my home so I can not notice nothing but I came back home at XXXX and inmidiatly try to call PayPal but nobody answered then I call my bank because my debit card was linked to PayPal and they can took the last 2transactions of {$5000.00}, it was pending so she pass me with the dispute department I explain all this and they dispute the $ XXXX.but said he has to connect me with fraud department, and in here they freezes my account and debit card at next day I went to the branch and personally talk with the manager open a new account has to open a new email just for my Mobil app of the bank, and run XXXX XXXX, by the way at this point my a XXXX XXXX was complete erraise and hidden on the basement were this person was living I use my XXXX to search for the XXXX and both was loose or stolen then I only rod the air I exchange passwords and all XXXX  accounts all this was a lot to the point that I went to buy another phone and now the bank does not want to get involve and apply the chargers of PayPal with a stupid excuse that I use that account on that time to-pay XXXX but that is an automatic charge so they take that like proof that I use the account I have XXXX for 3 years well that why decide not to add my money to my accct. And no dispute the charges .Now paypal wants to charge me and the manager of the branch was especific on that I do not have to call PayPal he said because they are linked to us. He was a very helpful person he fill all the documents attached here, but the problem is with dispute even that they make me change my accounts they denied all dispute. 
After all this PayPal said that I give my password I guess they do not understand I have my XXXX XXXX stoked and then hack my passwords by the XXXX and on top never make transaccin like giving money like that that will have to be a red flag that I did not make that transactions. They value me like a customer and I think they are on the side of the thief so what I use this businesses if I was the one that is make in a droid he can go to the police and take action why my bank and PayPal not believe what I said is ridiculous. Thanks for your help!

Company response to consumer: Closed with monetary relief