Consumer complaint received 2019-07-14
Company: WELLS FARGO & COMPANY
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I monitor my bank accounts every day, each morning. On Monday, XX/XX/XXXX when i woke up and looked at my WF account, i had noticed my account was in negative status. I was curious as to why, saw transactions and there was an auto charge from company called XXXX for {$88.00}. This transaction WHICH was not even processed just initiated caused my account to go negative. I was not aware of this auto charge so immediately i called the company to seek refund but they stated they couldn't until they received items that were shipped. I just received the items today, XX/XX/2019 therefore i will be shipping back to company these products to initiate {$88.00} refund. With that i believe all the Overdraft Fee 's i've been applied should be refunded because if this charge never went through then i would not have been in this position. Now I have {$100.00} going into WF direct deposit into this account that will be wasted due to negative balance. I have already shifted my direct deposit to another financial institution that i know confidently would have addressed these charges. I feel that if WF had processed the transactions in the order that they were initiated i would not be in this position. So that morning, XX/XX/XXXX i called WF XXXX # to discuss charges. The rep stated that the XXXX charges hadn't gone through yet which i understood but because it was processed this caused my account to go negative. I don't understand. Rep was not helpful at all and i was not in the best of moods when i called she then offered to transfer me to manager and i  waited for quite for moments before i had to hang up and actually walk into work at WF. WF then has called but due to work not able to answer until Friday, XX/XX/XXXX when I returne their call. First thing REP asked me was how was i going to pay the OD fee. I stated i am not and i am acutally in process of filing compliaint to CFPB. He then stated ok, let me transfer you to Office of the President and because of waiting for 5 minutes on hold i hung up as i did not have time to wait due to meeting. I have not since discussed with them as I was waiting for package to arrive and return to start that refund process first from XXXX to lower the negative balance. On Friday, my balance decreased by {$100.00} due to automatic deposit from work which that was a waste of {$100.00}. 
I literally week before ran into this and they were helpful in crediting me 75 % of the overdraft fees because XXXX charged my account in error and i called asap to have resolved account credited i believe same day or next day. These transactions were for {$3.00} caused my account to go negative for less than {$10.00} and WF and their absorbent OD fees charged me {$70.00} in fees for less than {$10.00}, very sad and unfortunate how much this organization makes just in FEE 's - overdraft fees, monthly {$5.00} service fees to maintain a savings account and however else they are making money and attempting to rebuild customer trust as well as employee trust.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief