Consumer complaint received 2018-10-09
Company: Clark County Collection Service
State: NV
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
On XX/XX/XXXX I reached out to Clark County Collections agency in order to see what I can do to correct a medical debt they aquired. I spoke with XXXX telephone number XXXX and I was very patient with her, but she continued to be vague with her answers. Specifically I asked her if I could get a copy of the medical debt because I don't remember going to emergency that day. She told me that it would take 30 days to get the information, which is fine. The problem I have is how her tone changed when I asked her, about how long I would have as it relates to moving forward with the judgement. She said I need to refer to my paperwork, however, my paperwork has XX/XX/XXXX, but they served my neighbor the documents on XX/XX/XXXX, while they were taking out the trash before going out of town. I had to advise her that she's not clear and I need to know if I have time to wait on these documents, and eventually she gave an answer, but her tone is rude. Mean while I'm trying to reach out to all parties involved. I call XXXX again XX/XX/XXXX, to advise that I can work out some arrangements, but I'm the only income in my house. She has no compassion, I ask to speak with a manager. She gets me to XXXX telephone number XXXX and I'm trying to work out arrangements or a settlement with her. I asked XXXX how long do I have to decide what I'm going to do, and she as the supervisor gives me a vague answer. At this point I'm really frustrated and I need to know how long before they move forward with the judgement, and her tone changes, as she states you need to refer back to your paperwork because she doesn't have it in front of her. I disregard her tone at this time, and address the fact that my paperwork says XX/XX/XXXX, however my neighbor was given this information on XX/XX/XXXX, so I don't have a clear timeframe because I have two different dates. As I told XXXX about the situation of my neighbor being served and not me, she entertains the conversation. I explain to her how I know it happened, but I'm not clear because, the paperwork was given to my neighbor, handed to my husband and then given to me. She said that she doesn't know the person is but they use XXXX, and then asked me is there anything else she can help me with, in rude tone. When I ask her for the number, she displays a more irritable tone. The call at this time goes south, where she's talking over me and she's refusing to assist me because all she wants is the money. I'm a customer and there is no reason that u shouldn't be treated as if I'm an XXXX, and they would feel the same way if they were in my shoes. As a consumer I have a right to ask questions about my account, and get a clear understanding and the treatment they gave me was unfair. To not answer my questions, take a tone as if I'm bothering them, and over talk me, made me feel that they weren't interested in working with me and they would prefer to garnish my checks.

Company response to consumer: Closed with explanation