Consumer complaint received 2020-09-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX, a Bank of America representative from the collections department contacted me about my Mastercard ending in XXXX. This card was 30 days past due. I am a XXXX XXXX XXXX and I started experiencing the effects of COVID-19 on my business back in XXXX before the declaration of the pandemic. By late XXXX, both my wife and I had XXXX income. The representative contacted me sympathized with our situation when I told her I couldnt make a payment for the past due amount. She subsequently advised me that I was being placed on the payment deferral program and that no payment would be due for several months including the past due payment for the month of XXXX. The understanding was that I would not be reported delinquent moving forward. The agent even further advised me that Bank of America would be removing the 30 days late reporting to the credit bureaus for not making the XXXX payment. In light of my desperate situation, I relied 100 % on the representations of this bank employee. Regretfully, I relied on these representations to my detriment. Bank Of America did not remove the 30 days late for XXXX, and subsequently reported me 30 days late for the missed XXXX payment five times in a row through the month of XXXX.This is completely out of integrity as it has destroyed my life. I was advised that no payment was due until XXXX including the past due amount and that was mendaciously incorrect. In subsequent conversations with Bank Of America, I was advised that I can not personally rely on the information provided to me by Bank employees and that there is no recourse for me. Had I known that I would need to make the past due payment for XXXX for my COVID-19 program to work, I would have done s and did so the moment I found out I was reported 30 days late five times, back I. XXXX. Bank Of America never informed me in writing but this past due payment would have to be made. Furthermore on my online statements it showed that no payment was due even though there was a past due amount. I have a screenshot from my Bank of America mobile app to prove this. I ask for nothing less than the removal of the XXXX, XXXX, XXXX, and XX/XX/XXXX 30 days past due from all three credit bureaus. I will accept nothing less than that resolution. I plan on escalating this much, much further than this XXXX complaint. I have consulted an attorney, and the attorney believes that I have a case against Bank Of America legally. Furthermore, I plan on escalating this issue to the office of the Comptroller of the currency, the Consumer flFinancial Protection Bureau, the Federal Trade Commission, and the Federal Deposit insurance Corporation among other federal regulatory  agencies. I will not let this go and will see this to the very end. I have nothing to lose as Bank Of America has shattered my life. My credit score has dropped 200 points due to this travesty. As a result, I am  unable to refinance my mortgage to be able to stay in my home. I have been a loyal customer at Bank of America since XXXX, never in my life have I been treated so badly by any financial institution, let alone the one I have trusted for most of my life. I believe Bank Of America has breached their fiduciary duty to me And have broken federal law by mendaciously and in the accurately reporting me 30 days late five times in a row to the credit bureaus when they said they wouldnt. I want a swift resolution to this matter now and they will not accept

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief