Consumer complaint received 2020-08-26
Company: Coinbase, Inc.
State: MI
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other transaction problem

Complaint:
Weve had the most horrific experience anybody could ever imagine.  Im XXXX years old, my mother is XXXX, and my father is XXXX. On average ... we put {$100.00} - {$200.00} every week for 8 Years into our COINBASE Bitcoin account .... Then one recent evening in the middle of the night .... {$110000.00} worth of Bitcoin was hacked in minutes out of our Coinbase account!!! COINBASE has tens of Billions of dollars & their XXXX-year-old billionaire CEO XXXX XXXX ... basically all laughed about it & said Yes we have a great secure website, yes we have billions of dollars, yes we are the Custodian of your account, ... but guess what? 
Sorry about your luck ... .Due to all the small print about Bitcoin in  Coinbase , we have Zero liability & sorry ... we cant help you REALLY????? Imagine waking up and all of your money is gone at your bank or your stockbroker and they told you sorry about your luck, youre not covered and were not gon na do anything about it Well, My mom had a XXXX XXXX, I had a XXXX XXXX, + the XXXX XXXX event caused XXXX & my XXXX XXXX XXXX and will never grow back to where it was. Im trying my best to find a bulldog pitbull type Attorney as this case is approx {$200000.00}!! I drop in the bucket to them and they wont even respond to us 3 Senior Citizens. It was 90 % of ALL of our money!! They sign up millions of people a day around the world and take their money to invest in Bitcoin & other cryptocurrency ... yet nobody knows theres ZERO coverage & liability by COINBASE!!! ITS ABSOLUTELY CRAZZZY that this could be legal!!! They gave me some silly Im sorry excuse that theres a new thing called Coinbase Pro & its hard to hack Bitcoin from there ... but Ive been in for 8 years and I wouldnt have known anything about it since its a rather new thing ( Coinbase Pro ) Our response was ... why dont you have a department protecting people with big money in their account that doesnt know anything about COINBASE Pro??? The security employee said ... .thats a great question. I also then asked, How can somebody withdraw {$100000.00} and no bells or whistles go off??? regardless its a hack or whatever it is? He then said .... Thats another great question REALLY???? 
This is mind-boggling & beyond anyones imagination that Coinbase can simply say Sorry we cant help you & your money is gone forever & we have no liability as your Custodian & account Administrator Someone please please help us file a MAJOR LAWSUIT against these Billionaire Monsters!!!! PLEASE!! We cant even sleep or eat properly. This is torture & we were left in the complete dark by COINBASE & they have committed FINANCIAL NEGLIGENCE & FAILED TO SECURE OUR MONEY!! Its all we had & they have Billions $ $!!! And they can laugh at us & say Sorry?? TELL ME ITS NOT POSSIBLE!!! We pray for serious help 24-7. My XXXX & XXXX year old parents cant live much longer with this stress. If one of them dies .... this will get super ugly. 

Sincerely, XXXX, XXXX, XXXX XXXX XXXX XXXX ( my cell # )

Company response to consumer: Closed with explanation