Consumer complaint received 2020-06-27
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Charged fees or interest you didn't expect

Complaint:
By way of background- In XXXX, I took out an Equity Line of Credit loan with XXXX  XXXX XXXX XXXX In XX/XX/XXXX, XXXX  XXXX XXXX sold the loan to " Specialized Loan Servicing LLP ''. 

My last payment to XXXX  XXXX XXXX was made on XX/XX/XXXX, just prior to the Specialized Loan Servicing owning the loan. 

Since then, Specialized Loan Servicing has been engaging in what appears to be fraudulent activity with my account. Their first contact with me was in XX/XX/XXXX, in which they ( falsely XXXX informed me that my payments were not current for XX/XX/XXXX and XX/XX/XXXX ( despite evidence to the contrary ). 

As proof, and with the help of XXXX  XXXX XXXX, I sent them bank statements showing that all payments were current and paid in full from XXXX throughout XX/XX/XXXX. The statements showed that all payments were automatically made through my account and paid in full. XXXX  XXXX XXXX assisted me in forwarding the statements to Specialized Loan Servicing, so that they had accurate payment information regarding the loan. 

Despite the evidence, Specialized Loan Servicing contacted me XXXX again XXXX stating that they did not receive the payments. Another phone call from Specialized Loan Servicing changed the month of the alleged non-payment to " XX/XX/XXXX '' and " XX/XX/XXXX ''. 

I again, sent all the proof of payments, showing that payments were made on time, and in full for any and all months they inquired about. Despite the many back and forth phone calls, and all the statements they had, which showed payments were made, Specialized Loan Servicing maintained their stance that they did not see the payments. 

They continue to make this allegation. Currently, Specialized Loan Servicing is now doubling the interest and adding to the principal ( {$2100.00} as a deferred amount ). This is unlawful. Specialized Loan Servicing has refused to comb through the evidence presented that showed payments have always been current and paid in full, and is now committing fraud by adding to my principal. This needs to stop immediately. 

Additionally, Specialized Loan Servicing continues to call me at odd hours- early morning and late at night. Specialized Loan Servicing called me saying they did not receive payment for XXXX - however, I sent them proof of payment. They called again, saying they made a mistake, and it was actually XXXX they wanted the proof for. I sent them that proof as well. 

Basically- they call about a different month each time they call, and I always provide proof, showing them the statement that the payment was made in full and on time. It continues to go on like this. It's devastating. 

I always make my payments earlier in the beginning of the month- and all the proof is there- in the account. Currently, they are calling, and when I pick up, they quickly hang up the phone as if they are participating in a prank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation