Consumer complaint received 2019-11-13
Company: JPMORGAN CHASE & CO.
State: IN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
XX/XX/2019 This occurrence began at approximately XXXX XXXX  E.S.T. 
( I was on the call with Chase for 39 minutes. ) I had logged into my Chase Account to review my account and saw a " Flag '' at the top of the page. It was a notification, of a Chase Slate Prequalified Balance Transfer Offer with {$0.00} Fee & 0 % Interest for 15 months, the amount allowed for the balance transfer was {$15000.00}. 

I entered the Account Number and the {$15000.00} allowed to Transfer. 

I submitted the Balance Transfer info and received a pop up window that quickly disappeared. I did catch a glimpse of statement " Current available balance of $ 3,000+ ''. 

I didn't understand what this meant. 

I tried to find the info for the pop up window again, for a detailed explanation, thinking I had $ 3,000+ more available, in addition to my {$15000.00} balance transfer that I had entered on the application. 

I could not find the info on the Chase website. There was no additional account to view. 

I called the customer service number on the back of my Chase Freedom Card hoping to clarify the $ 3,000+ available balance & confirmation of {$15000.00} balance transfer. 

I reached an agent and did not feel they understood what I was asking. Initially was told no Chase Slate account was found and then later told a Slate account was showing with an available credit of {$3000.00}. I asked about the card balance and was told no balance. I asked what happened to the {$15000.00} Balance transfer entered on the application. The agent told me there was no balance transfer requests on file. I did not feel the agent understood my concern and asked if she was an Offshore agent because of her English usage/accent and she confirmed this. 

I explained I would call back in the am, during normal business hours, to speak to someone else for help because I completed the {$15000.00} Balance Transfer Offer and did not understand why the account was opened for less than ( expected ) the limit given to me with the Prequalified Balance Transfer offer. 

The agent offered to transfer me to an Onshore agent. I accepted & spoke to XXXX. 

I explained, I had been checking my accounts to see what accounts had the higher interest rates so I could prioritize my payoff amounts towards Higher interest rates first when I noticed an offer in my ( Flag ) Inbox for Prequalified Balance Transfer with {$0.00} Fee & 0 % Interest for 15 months. I  applied for this and entered the Account Number and the amount I needed for the Balance Transfer. I submitted the Balance Transfer and again explained receiving a pop up box with confusing info and immediately called Chase when I could not find what I was looking for and that I had been told by the previous agent that the available amount was much less than the application approved amount. 

I explained, if I had known that my request of {$15000.00} was not going to be allowed. I would not have went forward with a partial Balance Transfer. XXXX repeatedly stated I applied for a credit card and they do not have a Balance Transfer Application. I restated the Prequalified Balance Transfer Offer for " 0 '' fees and {$15000.00} was allowed amount. The advertisement was misleading and false. I expected the {$15000.00} to be transferred as entered on the Balance Transfer Application, the terms given in the offer. I did not authorize a partial offer account. 

I explained : If I went to a bank to request a loan for {$15000.00} and they ran my credit, then told, " I'm sorry we can't give you the {$15000.00} you requested, we can only give you " {$3000.00} ''. I would not have proceeded with the account, I would not have opened an account because it did not meet my need/expectation ( As Advertised ). I explained again, I was not told or informed that my request for {$15000.00} was declined. 

I was not given the opportunity to decline the account offer, after they ran my credit, and determined I did not qualify for my requested/needed amount. 

I feel the account was opened erroneously and I requested the account to be voided. I did not authorize the account for less than I requested. 

XXXX, the agent, repeatedly told me the transaction could not be voided. He said the credit inquiry would appear and stand with the credit bureau and the Opening and closing of the account would also appear on my Credit Report. 

I again expressed the Preapproved Balance Transfer Offer for {$15000.00} was false advertising and misleading. 

I attempted to find the offer in My Chase Account but was unable to find anything. 

I told XXXX the same as I had explained to the previous agent, I would call back in the morning to speak to someone in the office & XXXX said it would not matter, when I I called or who I spoke to, because they are there 24/7 and the entry for a Credit Inquiry, as well as the entries on my Credit report for opening and closing an account would stand. He said they are required by law to inform the Credit Bureau. 

I asked : ****Why are they not required to inform me, as a consumer, that my request for a specific amount was denied and allow me to make the decision on whether I want to proceed with the service with only part of what I expected. **** I directed him to leave the account alone as I did not want the additional entries on my Credit Report, I will call the Chase office tomorrow, during normal business hours, to speak to someone else and file a complaint. 

I could've waited to allow today 's account payoffs to post to the Creditors, as well as the Credit Bureau, and come back if I wanted to try again and most likely be approved for the amount I was seeking. 

1. This account should not have been opened for less than I expected from Balance Transfer Application.

a ) I should have been informed the amount entered was denied and given the opportunity to walk away and not proceed.

2. The account should have been voided when I called in and discovered the Balance Transfer was not approved.

3. My credit report should not be affected by the unauthorized opening of a inadequate account.

I understand about Credit Inquiry entries for Credit Bureau.

I Do Not Understand or agree with the Chase Slate account being opened without my informed decision and as a result my credit report should not have the additional open/close entries.

Company response to consumer: Closed with explanation