Consumer complaint received 2021-04-28
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I HAVE MADE SO MANY CALLS TO GET PROOF OF why when i was PAYING MY TAXES i was receiving refunds .THERE WAS a AMOUNT LEFT year XXXX {$64000.00} ( I PAID {$200.00} XX/XX/XXXX + {$200.00} XX/XX/XXXX ) ONLY LEAVING {$220.00} ABOUT XXXX I PAID $ XXXX {$300.00} XX/XX/XXXX LEAVING A CREDIT .THE TAXES FOR XXXX FIRST QUARTER WERE NOT BE DUE UNTIL XX/XX/XXXX WHEN I LOOKED at bill online TO PAY THE TAXES ( NOT DUE UNTIL ) XX/XX/XXXX. Checked IN MY XXXX XXXX FROM MY XXXX  A SECURITY ALERT ON PAYING THESE TAXES.WITH A REFUND AND A VIODED TAX PAYMENT. I HAD SOME CALLS FROM A XXXX NOT CLEAR JUST SAYING I NEEDED TO CALL sounded like a phishing call.. said XXXX WHY IS IT DIFFERENT THIS IS SPECIALIZED LOAN SERVICING ... .I OPEN UP mail to see a NOTICE SENT date of XX/XX/XXXX i did not receive until around I HAVE ENVELOPE XXXX WHEN I RECEIVED DELINQUENCY ANF FORECLOUSER NOTICE ... ... .SAYS FROM SLSXXXX I WENT TO MY XXXX  THEY HAD SUMMITED THE DRAFT EVERY MONTH FOR PAYMENT AND HAD BEEN PAID.HOW CAN THERE BE A FORECLOUSER NOTICE I HAVE NOT MADE PAYMENT WHEN THEY ARE TAKING IT OUT OF MY XXXX SHOWS PAID? 
WHEN I CALLED SPEAKING NOW TO SEVEN DIFFERENT PEOPLE.I thought was in excalation dept to get help. I HAVE so many DIFFERENT STORIES BEING TOLD TO ME.LAST NIGHT I TRIED AGAIN A MAN SAID THERE WAS A ANSWER TO THE COMPLAINT I HAD MADE with CFPB # XXXX HE SAID just wait for that .YET I SEE NO ANSWER HE REFUSED TO TELL ME ANYTHING OR WHERE I COULD CALL TO FIND OUT WHAT THEY ARE DOING.I HAVE BEEN LIED TO THE GIRL I SPOKE TO LAST WEEK ( I have her name as XXXX said two letters have been sent XX/XX/XXXX & XX/XX/XXXX when i spoke to XXXX who said she was customer assistance ( she said there was no excalation dept ) yet i was told that is who i had been speaking tooXXXX said the Tax people sent her a bill.I do not believe that.i also said to her why is she saying SLS PAID {$1700.00} when i asked for proof of what is being said she did not offer any way to get the proof, I had asked the so called TAX DEPT THE SAME QUESTION AND HAD THE SAME ANSWER.nothing is sent, XXXX said when i took loan i signed something about TAXES if i did'nt pay them .WELL i was paying them.I had no idea it meant that they had a right to pay taxes not due until XX/XX/XXXX ... .or that without giving notice to me or verifying with TAX OFFICE TO SEE UPDATED PAYMENTS it allowed them to pay.Or pay not giving me the opportunity to show my payments .This XXXX said i asked is there a fax number or way to show my payments she said no. I had been paying with my bank bill pay SHE refused to give me proof of what she saiD XX/XX/XXXX when i went in to pay showed there was no due tax ... ... ... .i had paid all the rear taxes by XX/XX/XXXX and if there would have not been tax refund or their interference there would not be a problem I had a refund sent to me from the tax office and also a voided check. I can not allow these people to go into my bank with a draft anymore,,,,, ,i do not trust what they are doing, To leave calls from XXXX and then switch to SLS AND NOT GIVE A CLEAR NOTICE OR REFUSE TO ANSWER, No matter how many people you talk to OR TO PAY TAXES NOT DUE UNTIL XX/XX/XXXX. I ASKED FOR XXXX XXXX XXXX of specialized loan servicing LLC ONE GIRL at the company SAID XXXX Oh he is not in the XXXX he is in XXXX its only his license. ) I called a number that they said loan was transferred to and the person was very nice saying they would try to be a liason iIhave not heard back from anyone yet i feel specialized loan servicing is attempting to defraud me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation