Consumer complaint received 2020-08-27
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
-I 've had the honor and pleasure of having more than three auto loans with Toyota Motor Credit in the last 9 years. Throughout our business relationship, I have honored my account agreement to the fullest. 
-This particular account has been set up on auto pay from the start of the loan. There is a 30 day late remark reporting for XX/XX/XXXX that is inaccurate. 
-On XX/XX/XXXX, I spoke to XXXX from Toyota Financial and she told me there was a credit adjustment made on this account on XX/XX/XXXX. So she said I was short {$2.00} from XX/XX/XXXX through XX/XX/XXXX. She said NOT ONCE did your company charge me ANY late fees on this account for being {$2.00} short. I was also NEVER notified that I did not make the full payment every month for almost TWO YEARS. She then proceeded to tell me that on XX/XX/XXXX a letter was mailed out stating that that I was about {$40.00} past due. I paid {$43.00} on this account to bring the account current. 
-I also have this account on auto pay, so the amount of {$390.00} was being taken out every month on time. I checked my bank account every month and it was always taken out. But since I was never notified of a tax adjustment, your company was not taking out the correct amount. 
-Your company did not properly handle this account by advising me of the tax adjustment. Every statement I received NEVER told me I was past due on this account, EVER. You can see that from your statements. Your company also did not alert me that I was past due until XX/XX/XXXX ( which is TWO YEARS LATER ) when I was well over the 30 days! 
-Your company sent me a detailed denial letter that I have attached. The information in that letter is wrong and let me explain why. 
-So again, from XX/XX/XXXX through XX/XX/XXXX, your company stated I was {$2.00} late every month. You stated that you sent out correspondence about this tax adjustment that I did not receive as I told your company to send correspondence to my mailing address XXXX XXXX  XXXX, XXXX, Ca XXXX. You continuously send documents to my business address. The statements that I could view online NEVER stated I was short or late on any payment until it was {$43.00} past due. The way your system generates this information is a bank error right there. I can see all my automatic payments being made, so since I was not informed that I was short every month for two years, then one would assume I am making ALL my payments in full and on time. 
-You stated that you contacted me repeatedly at XXXX. That is not my business phone number as it is XXXX. You also stated you spoke to XXXX XXXX on XX/XX/XXXX when it was well over 30 days pat due. You also gave someone information that is not authorized to speak on this account. So you have violated my consumer rights. 
-Your company has absolutely NO record of talking to me about this tax adjustment at all.

Company response to consumer: Closed with explanation