Consumer complaint received 2020-05-27
Company: Ocwen Financial Corporation
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
From : XXXX XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX ; XXXX ; Relationship Manager XXXX Subject : Re : URGENT RE : XXXX XXXX XXXX, XXXX, MA Good afternoon, Dear XXXX, you are absolutely correct, This property was originally scheduled to XXXX XXXX XX/XX/XXXX, however after the auction ( XX/XX/XXXX ), we received attached letter from the PHH on XX/XX/XXXX, regarding OCWEN and MA Attorney General office agreement to settle the lawsuit to offer loan modification to certain loans, including our XXXX XXXX  loan.PHH then sent us reinstatement on XX/XX/XXXX, valid to XX/XX/XXXX with no specific deadline to deposit the funds, upon expiration, advised to request new reinstatement, instead of updating us on pending loan modification application status mentioned on the letter sent on XX/XX/XXXX. 



On XXXX XXXX XXXX. We asked the PHH to approve below mentioned requests under the provision of the executive order of the Government authorities, and relief In light of the developments regarding COVID-19 by the XXXX XXXX in coordination with the Federal Housing Finance Agency ( FHFA ) and ( CARES ) Act ; 1 :  Grant forbearance, under the federal Coronavirus Aid, Relief, and Economic Security Act or the CARES Act ( H.R. 748 ), which President Trump signed into law on XX/XX/XXXX, homeowners with a federally backed mortgage loan like our XXXX XXXX loan # XXXX, regardless of delinquency status, who're experiencing a financial hardship that's due directly or indirectly to COVID-19 can get forbearance.2 : Approve loss mitigation options such as a loan modification and repayment plan. 



On XX/XX/XXXX, received an email from the PHH Covid19 assistance team to furnish requested information, we replied to them on XX/XX/XXXX. We hold the complaint to file in the court till PHH Covid19 reply ( email sent to them on XX/XX/XXXX as reply to PHH email sent to us on XX/XX/XXXX ). 


Even we have a doubt on the legitimacy of the servicemember relief notice, served to parties, those are not party of the interest, per final settlement agreement signed to dismiss /settle the land court case in XX/XX/XXXX, regarding the ownership of the said property. ( If needed, i can send you copy of executed settlement agreement for you review ). 

As far as the auction sale agreement, we have not received any communication from your office since XXXX XXXX, assuming that auction is reversed and auction sale agreement is null and void, auction bid deposit {$5000.00} will be reimbursed. 


All of a sudden, we received an email from your office on XX/XX/XXXX, regarding closing the property on XX/XX/XXXX, and later on XX/XX/XXXX default notification, instead of 30 days. 

Despite of numerous unsettling and toxic issues that seem to be only the tip of the iceberg of the problems at the building building has a serious XXXX  and XXXX  element, dealing with XXXX, XXXX   and XXXX. There are approximately 25 police reports in the recent past dealing with all sorts of XXXX, XXXX, XXXX, XXXX, medical emergencies at XXXX XXXX XXXX and other adjoining buildings appear to be involved in this XXXX  spree. some of the tenants, besides arming themselves with XXXX, are also arming themselves with lawyers to perpetuate this toxic situation in order to completely control the building. I have been advised that they have obtained through legal means one or more lis pendens on the building totaling almost {$100000.00}. XXXX XXXX XXXX XXXX, as a non-profit group believe that they are doing the community a great service by fixing up this building, removing the criminal element from this area and using the buildings to house XXXX  families that will contribute to society and the XXXX XXXX. That is why we request and hope that we and PPH should find a fair resolution to this problem loan that will be a win for XXXX XXXX XXXX and the XXXX XXXX AND a win for your client PHH..We are fully prepared to settle the issue. Attached is proof of funds for your information. 




Our Attorney XXXX XXXX is not yet back to office. I respectfully request you to allow him to respond and settle this issue with your office on his return. 






XXXX, XXXX

Company response to consumer: Closed with explanation