Consumer complaint received 2021-01-27
Company: Cuzco Capital Investment Management, LLC
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
My credit Card ( XXXX MasterCard ) was used in a fraud and my limit was {$300.00} and it was charged a total of {$600.00} ( according to XXXX XXXX  Card Services ). When this happened they completely closed my account and refused me access to the account or customer service and never sent me any kind of correspondence. Cuzco Capital took over the account and sent me one paper on XX/XX/XXXX stating what that I owed the {$600.00}. Later that month XXXX called me and I missed their call. Within 5 minutes of missing their call they called my brother, step mom, dad, and parents house phone telling them they are trying to contact me in regards to a legal matter that if I dont respond they will take me to court. I got frantic calls about my safety and if I was in trouble. I called XXXX back and made a payment and was told I would be getting paperwork with the amount paid and owed and I set up an automatic payment with them. I never received any paperwork from them even to this day. I had gotten a new debit card the next month so that payment never went through for XXXX. They called one time leaving me a voicemail telling me they couldnt charge my account and that was it. I called Cuzco Capital to figure out what happened to the account and pay it off as XXXX XXXX  Card services are the only ones who sent me paperwork saying Cuzco Capital took over the account. They said they didnt have the account and I explained to them what had happened as I know threatening legal action, contacting family members, and not sending paperwork in at least 5 business days is illegal. Cuzco took the account back and I was told I would hear back from them with a phone call and paperwork once they got the account back. I received a phone call from from them in XXXX and XXXX and the voicemail just said in regards to a business matter and that she worked for XXXX. Then in XXXX received the last call that said in regards to collect a debt. I still had not received any other paperwork. I called Cuzco on XX/XX/XXXX to see whats going on with the account and they told me I owed {$560.00} and had the option to pay {$390.00} right then to settle it. I told them that I didnt think I owed that much and wanted to check the original statements that were sent with how much debt that was owed. I was told they cant access that information. They told me that XXXX MasterCard sent the information to XXXX, who sent it to Cuzco, who sent it to XXXX, which then Cuzco pulled it back when I told them how XXXX  broke the law. I asked if I could have a contact number for XXXX to see about what the statements they had for me were. I was told that they wouldnt have anything since they didnt have the account. So I stated that they would have to have record of how much I paid for legal reasons and she told me no and that I needed to pay the {$390.00} to them or set up payment plans. I repeated stating I want to see the statements that were given to them as I didnt think I owed that much. She refused and repeated my payment options or they could ask XXXX MasterCard for the statements. So I again asked about XXXX and they lady got rude and told me Im going to transfer you to my manager as you dont seem to understand what Im saying she transferred me and the manager told me right away that I paid the {$40.00} to XXXX. i was also told that XXXX is no longer a company and that they merged with another company. I explained how my card was used in a fraud and XXXX has no way for me to contact them and she said she will put in a request for paperwork from XXXX but that it was really hard to get anything from them in general and with the Covid pandemic its been even harder. I will be waiting to hear from them and was told it will most likely be at least a month.

Company response to consumer: Closed with explanation