Consumer complaint received 2020-07-07
Company: ALLY FINANCIAL INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XXXX of XXXX, Ally Financial stopped reporting my decreased loan balance to the credit bureaus, so I called them and requested that my new monthly balance be updated. I called them every month from XX/XX/XXXX until XXXX of XXXX. Even when I had paid off my loan on XX/XX/XXXX, Ally Financial refused to update my information and report my account as being paid in full. They promised me they would make the necessary corrections but never did. It wasnt until XX/XX/XXXX, that I was alerted that Ally Financial closed my loan account and reported me as being over 60 days delinquent on payments. I checked my credit reports to find that Ally Financial had reported the months of XXXX, XXXX, and XXXX as paid. However, XXXX through XXXX were reported as no data. Meanwhile, XXXX and XXXX had been marked as delinquent. I immediately called Ally Financial frustrated because they promised that they would update my information but never did. Ally Financial was being deceitful, so I filed two disputes with three major credit bureaus ( i.e. XXXX, XXXX, and XXXX  ). The first dispute that I filed was practically ignored because Ally Financial reported to the credit bureaus that nothing was wrong with my account ; so, everything stayed the same. Thats when I requested Ally Financial to send me the necessary documents that I needed to prove that I was correct and show that Ally Financial was falsifying my information. I included my documents as proof when I filed my second dispute. However, all three credit bureaus are still reporting various false information. The date that my loan was paid off is wrong, the months that my loan was being paid are incorrect, my account is still dated as being delinquent, the date of my first delinquency is reported as of XX/XX/XXXX, and my account status is still reported as not more than three payments past due. I was never late on a single payment. Ive requested for Ally Financial to correct everything and they havent. How can Ally still report that I made payments in XXXX and XXXX when my loan had already been paid off since XXXX? That has to be illegal. I believe they reported it like that on purpose, to make it seem like I was behind on payments for two months, and finally paid off the delinquent payments. We are now in XXXX, after eight long months of back and forth phone calls with Ally Financial, and three grueling months of filing credit disputes, I refuse to file a third dispute. The credit bureaus continue to report what Ally Financial says and refuse to make the corrections that I have sent proof of. Ally Financial has affected, and is still affecting, my credit score with their fraudulent activities. My credit score fell about 200 points! Im trying my best to get back to the initial score I had before the derogatory trades were reported in XXXX. However, its difficult to do so when negative information wont be removed from my file. I have done my part, without help from Ally Financial, and I am now at my wits ' end. Im hoping you can correct this for me and hold Ally Financial accountable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation