Consumer complaint received 2020-09-25
Company: American Financial Resources, Inc.
State: IN
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Closing on a mortgage

Complaint:
I refinanced my loan for 2 reasons. 1 ) to add my husband to the loan in case of my death and 2 ) to remove this loan from XXXX XXXX XXXX XXXX XXXX. 
During this process the Streamline was set up through ELend.com which is a division of American Financial Resources XXXX Inc. At the time this loan began I insisted that this loan not be sold to XXXX XXXX XXXX XXXX XXXXand wanted it in writing! 

I have an email from : From : XXXX XXXX Sent : Monday, XX/XX/2020 XXXX XXXX  To : XXXX Cc : XXXX XXXX ; XXXX XXXX Subject : RE : [ Internal ] FW : [ External ] Re : Clear to Close Hi XXXX and XXXX, I can not amend any closing documentation as the loan will be sold by American Financial Resources/eLEND after closing to be serviced by another company. If your loan is sold in the future, I can not guarantee who they sell the loan too. 
However, per your request, this loan will not be sold by us to XXXX after closing. 
We will have another company ( likely XXXX XXXX XXXX who we will have service the loan. 
XXXX XXXX Vice President of Origination I then receive a letter a month after my first payment that the loan was sold and it was SOLD to : XXXX XXXX XXXX XXXX XXXX. 
During this process like the previous loan has the same problems. I paid a closing cost and I am the one doing all the work as the servicing company does not do their work nor the closing company do their jobs. I have to find out only by accident to get the exact property tax from the county. During the call I told them about the new loan and they had nothing from the title company paid by American Financial Resources or ELend from my loan. No New Quick Claim Deed which was wrong at closing and put closing off for another day until the corrected document was prepared correctly. That Quick Claim deed was never filed along with the Mortgage credit filed with the county .This paperwork was paid for and I should not have to babysit to be sure this loan was done and closed properly. I have since spoke with XXXX XXXX Chief Administrative Officer NMLS # XXXX American Financial Resources , Inc . 
XXXX XXXX XXXX, XXXX, NJ XXXX Company NMLS # XXXX XXXX XXXX called after a complaint was filed with Mr.XXXX  XXXX Vice President of Origination at ELend. 

This is his response after a phone call he stated that it was their fault and he had tried to buy the loan back but could not do it. He also said he would in 6 months pay to have the loan redone. I suggested that they can refund me my closing cost of {$3500.00} and leave the loan as it is. I do not need to babysit another closing and follow up with the county over and over. He told me to contact and Attorney. 

Here is the emails : From : XXXX XXXX Sent : Friday, XX/XX/2020 XXXX XXXX To : XXXX Subject : Contact information Mr. XXXX, Thank you for taking my call. Again, I apologize for the headaches. My contact information is below. Feel free to contact me if things go sideways with the servicing of your loan with XXXX XXXX. I will ask XXXX XXXX or someone from her escalation team to contact you once you give me the green light. I will also follow up with XXXX to ensure the mortgage is properly recorded. 

Have a great weekend and I have to be honest, Im jealous of that tool bench. :0 )  Thank you! 
XXXX XXXX My reply : Mr. XXXX, Your contact information to send a certified letter may be sent is to the address of : American Financial Resources XXXX XXXX XXXX XXXX XXXX, XXXX, NJ XXXX? 

Is this the correct address? 

So we can go two ways with this. 1 ) you offered in 6 months to pay my closing cost to do the new loan or 2 ) we leave it as is and refund my cost in doing the loan that was not done according to what I had ask for and agreed upon in writing. 

I will wait to hear your response to the above questions. 

In the mean time I will look into a new loan with a different lender and at that time I will have my attorney take it from there. 

Please advise! 
Thank you XXXX XXXX / XXXX XXXX

Company response to consumer: Closed with explanation