Consumer complaint received 2023-04-16
Company: Block, Inc.
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I will try to be short and detailed. 
During the last week with the majority of the damage occuring on XX/XX/2023, I was the victim of significant fraud and deceived. A company out of XXXX XXXX, mobile slot gaming. I made some purchase, and after a successful {$30.00} collection I won {$750.00}. That's when I discovered, I wouldn't be getting that sent. Than the company continued to debit my card totalling almost {$500.00}. I promptly notified the company cashapp that the merchant was making UNAUTHORIZED charges and that I hadn't received rhe service/goods being that {$750.00}. This was while the charges has not been submitted and collect but only authorization holds. During the same time I had notified the XXXX XXXX Police force and the FBI IC3, fully disclosed the ordeal and the minimum information I had on the companies involved. I proceeded to ask cash app to stop the payments, which I know for a fact they have the ability to stop them for my protection I've seen or done and have had them do it to me, they even manually charged back my account at a merchants request a couple years ago. Well they refused, even though I supplied plenty of evidence to support the emergency stop on the funds. I was told I would need to dispute it after it cleared. Well I know how they are they will deny the disputes, provide no explanation why, and disregard Regulation E on the charges that were unauthorized, and Ill be out {$500.00}. Additionally, I am familiar with how things work, these merchants MUST provide company details when making a financial transaction to be compliant with UCC laws, otherwise anyone could process anyone 's cards and nothing would be regulated. So I explained to cashapp, the crimes committed Defrauded by deception, unauthorized activity, theft. The moral tort engaged in shady business practice, and the operation of an illicit gambling with the criminal being in XXXX XXXX and the victim being in USA, both of which have laws and consequences for all these acts. I requested cash app to supply me with the information they collect for XXXX, and starparty the two " entities '' that removed money from my account both are XXXX XXXX based and both are the same. I was told " cash app don't disclose merchant information, I need to deal with the merchant directly '' however they were further explained I have tried and they don't exist and don't respond on any channels I've attempted. Further when a crime has occurred, where harm is at risk to the middle party. Cash app has a duty to protect their customers, Instead they assisted the predator in draining my funds. Clearly I am not going to file a report with the FBI and with a foreign police agency, unless it is factual. Cash app failed to act to preserve the integrity of the company and failed to protect a consumer against financial loss, when they had ample time to stop the charges they have the ability to initiate a forced charge back or reverse debit. They claim they can not do anything. All they do is send a dispute link and deny disputes. They knowingly aided and abetted these dummy company merchants on taking my money. They protect the criminals by rattling off some total XXXX, and withhold the information, technically if they infact didnt collect the necessary information to identify the party or business that charged my account, they did not comply with anti money laundering law UCC law, and they clearly have no regard for any regulations that protect the consumer. Cash app is liable for 100 % of my loss. They need to be accountable and reimburse me for their neglect and disregard for their duty when trusted to handle funds. And they need to do so immediately, I did my part and shouldn't have to suffer further.

Company response to consumer: Closed with explanation