Consumer complaint received 2019-10-15
Company: TRANSWORLD SYSTEMS INC
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Due to hardship we had to do a mortgage loan modification for both our first and second mortgage in XX/XX/XXXXwith XXXX XXXX XXXX ( government program HAMA ). Upon completing that, the letter we received later in XX/XX/XXXXstates that our second mortgage loan was in default, was being transferred to Nationwide Credit Inc. but it never states that our loan was going to be charged off. Since then we have made every payment for over 5 years like clockwork. 

Sometime between XX/XX/XXXX and XXXX XXXX " merged '' or " sold to '' or " hired '' XXXX mortgage services. We now receive statements for both our first and second mortgage from XXXX on XXXX letter head. However, the statement for our second mortgage on XXXX letter head instructs us to send the payment for just the second mortgage to Nationwide Credit. We find this deceiving and gave us the impression for over 5 years that  XXXX/XXXX still held our loan and had not charged it off. 

Now XXXX has reported to at least XXXX and XXXX  ANOTHER CHARGE OFF in XX/XX/XXXX ( how can they charge it off twice )? We can prove they charged it off in XX/XX/XXXX and are now charging it off AGAIN in XX/XX/XXXX ( at least according to our credit reports ). Also, we believe our credit reports are changing almost weekly since we filed the complaint with XXXX/XXXX/Nationwide ( we are not sure which company we should be dealing with? ).  We think they are trying to change it to cover their tracks or dates etc. We have pictures of different report dates etc constantly. 

Both XXXX and XXXX are wrong. But, specifically XXXX is bogus, it even reports a highest balance of {$0.00} for our second mortgage, {$0.00} paid on that loan but then shows a balance of over {$30000.00} and shows as a " charge off '' in both XX/XX/XXXXand XX/XX/XXXX. 

How can you charge a loan off twice 5 years apart? And report a late payment when we have made payments for over 5 years like clockwork? 

How can a company charge a loan off twice 5 years apart after we have made the payments AND they send statements from the same company even though we are sending payments to a third company? 

This slight of hand and bogus credit reporting is ruining our ability to function and get any consumer and business funding/capital. 

We have attached two pictures below that show two charge offs, one in XX/XX/XXXX and one in  XX/XX/XXXX. You can also see that it reports we have paid off {$0.00} of this loan. We paid off almost half of this loan. It also shows highest balance as {$0.00} yet a balance of {$35000.00}. I mean nothing on this is correct. 

We have been trying to resolve this for over a month with the company and are getting nowhere. We are now filing this complaint and have hired an attorney.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation