Consumer complaint received 2019-06-03
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I'm writing regarding two complaints with Experian. Experian still has not updated my address with my current address that I provided to them several times, even when I reported that my identity had been stolen. Also, Experian did not do a proper investigation with my dispute regarding XXXX XXXX XXXX. Experian is still using an incorrect mailing address for me, which caused problems with them providing me a proper investigation into my XXXX XXXX XXXX dispute I placed with them ; and is also providing me problems with getting a security freeze ( that they placed ) temporarily lifted so that I can receive a credit check for a job. The address they have on file for me is incorrect and I have provided this information to Experian on several occasions when my identity was stolen. I have provided proof of my current address attached to this complaint. Also, when I placed a dispute with Experian regarding XXXX   XXXX XXXX, Experian did not document my credit profile under XXXX XXXX XXXX as being in dispute and had completed the investigation in less than 2 weeks, which also proves that they did not investigate the dispute, but used their computer system to generate a result that was insufficient and improper. Their investigation was complete in less than two weeks, even after I disputed that XXXX XXXX XXXX had an incorrect address and telephone number for me, even different than the one that Experian is currently using. I had provided documentation of this through my dispute under the CFPB regarding Experian. I have attached this proof again. I also reported to Experian that XXXX XXXX XXXX had not properly contacted me regarding the charge off they placed on my credit file because they had the incorrect address and telephone number for me. Experian also allowed XXXX XXXX XXXX to add additional negative comments to my credit profile, while it was under dispute through Experian and the CFPB. I reported to Experian that, even after I updated my current address and telephone number to XXXX XXXX XXXX, they still were using an incorrect mailing address and telephone number for me and therefore, XXXX XXXX XXXX did not contact me regarding any information that was placed on my credit account. I had also informed Experian and XXXX XXXX XXXX that my identity was stolen and I provided legal documentation from the CFPB identity report and provided them my telephone with my current address. Experian still did not document my current address and still using an incorrect address. I have attached proof of my address to this complaint. The information that XXXX  XXXX XXXX has for me as far as my address, telephone number, and balance is incorrect. XXXX XXXX XXXX recently tried contacting me, on my correct number that they received through my recent dispute, XX/XX/XXXX, requesting that I call them and confirm that it was me that actually put in the dispute. I find this to be improper to call me and leave a message to confirm that it was me who put in the dispute with CFPB. I tried calling them several times and no one answered the number, nor did they return my call. I find it odd that XXXX XXXX XXXX would call me to confirm that it was me that put in the dispute when CFPB requires that you provide legal information when filing the dispute. And because they never called me back after I left them a message and tried calling several times, makes me think that it was fraudulent, or some kind of form of retaliation, or other non valid reason. I was not returned a call from XXXX XXXX XXXX, after the person named XXXX, from the XXXX XXXX XXXX complaints department, stated that I must call them by a certain time. I still have the telephone message as proof.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief