Consumer complaint received 2019-08-05
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I am submitting a new complaint in reference to the closed complaint # XXXX. 

Please refer to the above listed complaint number that has been closed for all of the information. I submitted feedback regarding this complaint and explained how this issue is not resolved as far as I'm concerned. 

I received a letter from XXXX XXXX ( Quality Manager ) on XX/XX/2019 ( Mr. XXXX CC 'd Consumer Financial Protection Bureau ) stating that the Barclays Consumer Lending Account ending in XXXX was established fraudulently. Barclays submitted a request to the lending agencies to have this loan removed from my account. I have verified that the loan has been removed from my credit report. 

The issue I have is Barclays will not give the XXXX Police Sergeant assigned to this case any information even after receiving the court ordered subpoenas that Barclays said they " needed ''. I was told multiple times by Mr. XXXX, a manager by the name of XXXX in the Fraud Investigation Dept and XXXX in the Barclay Security Dept. that in order to receive any information regarding the origination of this loan they would need a subpoena. Subpoenas were sent on XXXX. The Police Sergeant received a copy of the Consumer Loan Application Data ( this is the application information Mr. XXXX speaks about in his letter dated XX/XX/2019, cc 'd to the cfpb ) the exact same Application Data I received without a subpoena. Please note, had Barclays bothered to verify my Mothers Maiden Name, a HUGE RED FLAG would have been raised as the maiden name listed is not even close to her Maiden Name. 


I called and spoke with Mr. XXXX multiple times and he stated that Barclays has no other information to give. " Barclays has given all the information required by law ''. He claims Barclay did not keep images of the IP Address. I have spoken to my own personal loan manager at XXXX XXXX Bank and he said that every IP address, every keystroke is recorded and it never goes away. So, why will Barclays not comply with the subpoena? 

In my last conversation with Mr. XXXX he stated, " This loan has been removed from your credit report, we took care of you, what else do you want us to do '' I told Mr. XXXX, I want to pursue this identity thief and prosecute to the full extent of the law. Mr. XXXX stated in his XX/XX/XXXX letter that Barclays " customer service is very important to us. Though our servicing expectations were met, I regret that your expectations were not met ''. What Mr. XXXX fails to realize and others at Barclays bank is I'm not their customer, I'm their victim. My expectations have not been met. I have complied and I have done everything I was told to do and I still don't have a lead as to who stole my identity and received a XXXX $ loan in my name. I have a strong intuition that maybe a Barclays employee had their hand in this fraudulent loan and there is possibly a cover up? The person I suspect of stealing my identity is not a stranger to fraudulent card fraud, he has 10 XXXX Counts against him for Financial Card Fraud and is known for enlisting help within institutions to conduct his criminal activities. I have a right to any and all information regarding the origination of this loan. I want to know who stole my identity whether it's the person I suspect or someone else. It is unnerving to know that this was done to me and XXXX $ was given out so easily and freely.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation