Consumer complaint received 2019-06-12
Company: Paypal Holdings, Inc
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Confusing or missing disclosures

Complaint:
VERY simply because it's painfull to except, so with that I'm a XXXX  year old XXXX high functioning low XXXX XXXX individual that PayPal he's just like my countdown they will not tell me why they have not told me any reason then they are holding my $XXXX which is a lot to me for 180 days and they will never ever do business with me again they said and I have no clue what they're talking about at all and they won't let me know at all what they're talkin about it would so I neither of us can say or know what happened they know what happened but they won't tell me now they're holding my money they're stealing it from me they've lied to me I have the recordings as I told them in the beginning the conversation I'm recording this conversation just because of these reasons they XXXX to me about being managers about their employee ID numbers and then a XXXX  to me about the fact that where it was in the Clause that that it says 180 days if it's even in there cuz they don't know why do cuz I read it all now so high functioning XXXX  very uniquely XXXX XXXX individual and I'm having trouble sleeping now for three days because these guys have lock my made me feel like a criminal and I can't sleep and I did nothing wrong nothing wrong to try to prove that I mean there's two I'm dying to let them prove to me that they kept that all they can prove to me that the head of the so they can find out I didn't do anything wrong because there's no way in XXXX I mean they can prove that I did so I know that they know that but they just won't you let my $XXXX  go and like let me go away and just like not do business with them anymore so they started lying and then they started locking my money up and now they won't give me my money back and they're threatening me there I have all this on recording so please if anybody's out there that could help I would really appreciate it I don't know I suppose it probably isn't nobody really seems to care anymore but I guess they stole my $XXXX and I told him I like I said keep the $XXXX you guys I know you guys are XXXX-dollar company I don't mean nothing to you but keep the $XXXX if it helps you sleep at night but you really know what I haven't slept for three nights because of this at $XXXX  you know how much that means to a family like mine which me is just me and my mother both the same both on Social Security $XXXX is is everything that's it that's three two weeks or so then acting like it's no big deal I understand because it's not when your XXXX  dollar company but they lied and they've committed they've committed any crimes I read through all your guys's are your guys's your literature and I learned that they've XXXX  and I have it on recording so I'm wondering if somebody can you please help me please I'm so sorry to bother anybody who has to read this I really am like I said I'm out there but I am a good person and I didn't do anything nefarious and they made me feel like just a XXXX XXXX   XXXX and I just can't sleep thank you my number is XXXX XXXX XXXX and I apologize so badly for the language lower late ability XXXX individual that PayPal is just locked my countown they will not tell me why they have not told me any reason than they are holding my $XXXX  which is a lot to me for 180 days and they will never ever do business with me again they said and I have no clue what they're talking about at all and they won't let me know at all what they're talking about at was so I need her of us can say or no what happened they know what happened in but they won't tell me now they're holding my money this evening it from me XXXX light to me I have the recordings as I told them in the beginning of the conversation I'm recording this conversation lower late ability XXXX   individual that PayPal is just locked my countown they will not tell me why they have not told me any reason than they are holding my $XXXX which is a lot to me for 180 days and they will never ever do business with me again they said and I have no clue what they're talking about at all and they won't let me know at all what they're talking about at was so I need her of us can say or no what happened they know what happened in but they won't tell me now they're holding my money this evening it from me XXXX light to me I have the recordings as I told them in the beginning of the conversation I'm recording this conversation just because of these reasons they XXXX to me about being managers about their employee ID numbers and then allied to me about the fact that we're it wasn't the Claus that that it says 180 days if it even then there cuz they don't know why do cuz I read it all now so I'm high function XXXX very unique leave XXXX XXXX individual and I'm having troubles a sleeping now for 3 days because these guys have locked my main me feel like a criminal and I can't sleep and I did nothing wrong nothing wrong going I'm trying to prove that mean there's time trying to let them proved me that they get that like all they can proved me that the have the soul they can find out I didn't do anything wrong because of there's no way in XXXX I'm mean they can prove that I did so I know that they did know that but they just won't let my $XXXX gold and like let me go with away and just like not do business with them anymore so they started line and then they started locking my money up and now they won't know giving my money back and they're threatening me there I have all the sign recording so please if anybody's out there that could help I would really appreciate it I don't know I suppose to probably isn't know where you're really soon as the care anymore but I guess they they stole my $XXXX and I told him I like I said keep the $XXXX you guys I know you guys are building XXXX   company I don't mean nothing to you but keep the $XXXX to help you sleep tonight but you really you know what I haven't slept for 3 nights because of this I 8 hours you know much that means to family like mine which me is just me my mother both the same both on Social Security yet $XXXX is is everything that's XXXX them at like it's no big deal I understand because it's not when you're billing XXXX company but they XXXX and they've permitted they've committed different times I read through all your guyses your guyses your your literature and learned that they've XXXX and I haven't on recording so I'm wondering if somebody can please help me please I'm so sorry to bother anybody XXXX this I really am like I said I'm out there but I am a good person and I didn't do anything to serious and they made me feel like just a XXXX XXXX XXXX and I just can't sleep thank you my number is XXXX and I apologize so badly for the language I and in the little length of this but like I said I'm going to XXXX so I can't stop talking and so late but XXXX

Company response to consumer: Closed with explanation