Consumer complaint received 2018-01-24
Company: Renton Collections Inc.
State: WA
Product: Debt collection
Sub-product: Auto debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
So, on the day of XX/XX/XXXX by a collection agency : XXXX XXXX XXXX. I was aware of this debt from the previous year, though I was XXXX and not working, at the time I had talked to them in XX/XX/XXXX they had said that I needed to make a minimum payment of {$500.00} a month, crazy right ... XXXX XXXX XXXX and jobless and they expect me to pull this out of the sky. So after this woman laughing in my face inXX/XX/XXXX i hung up. They tried calling me one other time, in XX/XX/XXXXand of course I didnt answer because it was the same exact woman from before. So, present day .... XX/XX/XXXX, I get a phone call and its Renton Collections , Inc. Shes talking very condescending to me as if shes my superior, she stated that my debt was $ 9,000+ and I remembered distinctively that, I had owed XXXX XXXX XXXX {$7700.00}. I found that reasonable seeing that it was once more. This lady begins to laugh in my face, and all Im simply doing is asking her questions. Why is it this much? Why am I being charged interest fees and you guys make no effort to reach out to me pertaining this matter. Ive lived in the same location for 5 years and have seen no mail from this agency but you guys add over {$1000.00} in interest why? She laughs again, well .... you need to pay this, thats your only option. You owe so you need to pay, yet and still my questions have not been answered. She infuriates me and I then hang up the phone. I call back, because I actually am trying to get my credit score perfect you know? And Im greeted with an attitude, and ultimately transferred to a voicemail? How are you an up and running business, seeking payment from people, but dont even have the decency to answer your phones? Let alone, greet people with the respect that you want? Of course I hang up, and leave no voicemail. Because why, right? You want money, but youre not even open to take payments. Why do we have to leave a voicemail for a collection agency, do you want the money or not? So, ultimately, I end up calling back & im greeted with another attitude. However, before she can disrespectfully transfer me ... I ask her what the tiers are, because I keep getting transferred to voicemails. She says, Obviously, youre being transferred to a debt collector because you owe, I then state, I OBVIOUSLY KNOW THAT, Who do you transfer me to?, She says, I obviously just told you .... I say, well I want to make a complaint, I dont understand why all you people in this company are so rude and condescending, youre all literally so RUDE, and why? Im asking general questions, and I dont deserve and answer????? She transfers me, and as I began to go on with my complaint to this company, Im abruptly cut off, and guess what .... its by the first woman that I spoke with. FUNNY RIGHT?! So she begins to spill off at the mouth, arguing with me telling me that Im aware of this account, they contacted me, I hung up on them .... then they tried to call again in XX/XX/XXXX, however I didnt answer. I begin to explain to her, that Im not saying that Im not aware of this account, I want my questions answers. Shes still laughing at me, yelling at me, talking down to me as if Im her child. Im yelling back at her, I even asked her was she from this country because shes barely speaking any English, and very incompetent. At this point, Im speculating fraud reason being for me even saying that. Shes like, Im glad this call is being recorded, dont call my office anymore, Im marking your account as youre refusing to pay. Ive reached out after the call has ended, and I get hung up on. I dont want to deal with this company any longer, very rude, they are giving me no way to better my credit ultimately leaving me no way to do anything. Im sure they wont reply, because it seems as though they never do. Its the same thing with this company, and Ive read that from previous complaints. Disrespectful, nasty individuals, and they help you in no way!

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation