Consumer complaint received 2018-07-19
Company: Diversified Consultants, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XX/XX/XXXX I received a letter from Diversified Consultant Inc demending to pay  {$17000.00} dollars, this money is from XXXX XXXX XXXX account was closed in XX/XX/XXXX inn XX/XX/XXXX my XXXX XXXX XXXX   XXXX XXXX contract expired, I haven't received any information from XXXX XXXX XXXX that my contract expire and in XX/XX/XXXX XXXX XXXX XXXX send me a bill of {$18000.00} I called them and spoke with a XXXX XXXX XXXX represent she told me go ahead and pay the {$180.00} and within the next month you will see on your next bill credit and adjustments so I pay the XXXX dollars bill i received the XX/XX/XXXX bill nothing has been change the bill was keep incresing so I called XXXX XXXX XXXX and ask them if can we agree on the same price as I had before when I had the contract the XXXX XXXX XXXX represent told me yes and he gave me a confirmation nr so I started to pay {$120.00} a month for the XXXX XXXX XXXX XXXX XXXX, few days later XXXX XXXX XXXX called me and the representative told me that they will give me credit and I will send the adjustments in my bill, XX/XX/XXXX I received the bill without adjustments, I still payed for that month {$120.00} XX/XX/XXXX still no adjustments on my bill I payed {$120.00} in XX/XX/XXXX I cancel my XXXX XXXX XXXX XXXX XXXX account I send they're equipments, in XXXX I received a bill of {$17000.00} I called XXXX XXXX XXXX and ask them about the bill been told by a XXXX XXXX XXXX employee that they haven't received the equipment, been transfer to a different department been told that they received the equipments and if anything they will send me a letter I haven't received any letter from XXXX XXXX XXXX .Diversified Consultants send me the letter in XXXX XXXX about this XXXX XXXX XXXX XXXX XXXX that was in collections the next day I called Diversified Consultants I ask them for debt of validation, they told me to writer an email so I wrote Diversified Consultants an email requesting a debt of validation they responded with an email that they will look into my request and will send me a letter In the same day when they send me the collection letter XXXX XXXX Diversified Reported this XXXX XXXX XXXX account to the credit bureau How unfair How dishonest is Diversified they haven't show prove that I owe the debt or a chance for me to solve this matter without being on my credit file .I called XXXX they told me " You Desired To Go This Route Know You Pay For It " I called XXXX XXXX XXXX spoke with a representative and told them how this account end up in collection she did not wanted to give me details she just told me if you pay this account will be removed from collection so I give her my bank account numbef, routing number and I payed the {$17000.00} because I did not want this account to be on my credit file I'm in a middle of refinance my mortgage to lower my monthly payment so I can afford buying lunch for my kids iXX/XX/XXXX when XXXX XXXX XXXX represent told me that I owe XXXX money on this account been told that they going to send me via email confirmation number and also via XXXX letter. After a few days I called XXXX XXXX XXXX to see why I haven't received the email Been told my bank canceled the payment transaction he told me called your bank and ask them why the trasaction has been canceled, I drove to the my bank and ask to speak with the manager she told me bank will never do such a ting unless no funds available, funds were available How can you do business with dishonest people This is unfair

Company response to consumer: Closed with non-monetary relief