Consumer complaint received 2018-06-28
Company: EQUIFAX, INC.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Im so sick and tired of having the same garbage rhetoric response copied to me from XXXX XXXX. I.e. were working on it or the ever lovely " unathorized XXXX XXXX XXXX '' and your information MAY HAVE been hacked clearly only XXXX XXXX work at your company. Theres no MAY HAVE about it you XXXX XXXX a hacked debt from somebody else showed up on my report AFTER!!!!!!!!!! my information was hacked in XX/XX/XXXX and the debt was from XX/XX/XXXX no debt collector is going to wait 4 XXXX years to start collecting on someone. Well the other XXXX company that does what you do already CLEARED IT FROM MY REPORT NOW ITS YOUR TURN.XXXX do your job. boy at the rate you XXXX XXXX reply back its laughable NO investigation no work done, you just email the debt collector get a reply back that is always a yes and then close these VALID complaints out within 3 days with a generic ROBOTIC copy and paste response maybe if you replied like a XXXX human i would know what the XXXX XXXX meant instead you act like a generic robotic copy and paste employee that probably worked at XXXX last week. But what else should i expect from a XXXX country that outsources there ENTIRE call center to a XXXX country where they read from a book no wonder you lack basic motor skills and common sense at your job. 

Yet again another cryptic message from these XXXX. REFUSING TO DO YOUR JOBS with a generic there is an unauthorized XXXX XXXX XXXX on my complaint which means nothing to me so since I have to guess what the XXXX you mean I have every right to include evidence from XXXX showing the sheer incompetence and XXXX of the company you work for if you werent so cryptic I wouldnt have to grasp at straws and if you werent so in favor of continuing to believe XXXX just because they bought my social Unsecurity number from a XXXX continues to show how since XX/XX/XXXX you have done zero to fix this matter and remove this FRAUDULENT charge from my report and just continue to take the word of some low rent debt collector. You have my authority to inform whomever the XXXX 3rd party you want. And zero authority to refuse evidence I present in my favor. however you DONT have the authority to forward anything to XXXX it is NOT their job or decision to decide whether this is fraud or not its actually YOUR job XXXX and XXXX. 

after my social security number was hacked in XX/XX/XXXX I received a debt collection from XXXX in the amount of XXXX on my credit report but that is DATED from XX/XX/XXXX it is utterly XXXX first ; for a debt collector to wait 4 XXXX years to start collecting on something. 2ndly that the only process this repugnant credit reporting agency does as an investigation is contact this debt collector which they ALWAYS say yes and then im stuck with a debt on my credit report forever. this illegal and frivolous way of investigating clearly shows the bias and discrimination XXXX and XXXX have towards the consumer and how well they lay in bed with the debt collector. Furthermore it makes ZERO!!! XXXX sense that after my bankruptcy filing and clearance in XX/XX/XXXX I have gone 9 XXXX years without ANYTHING!!! on my credit report UNTIL AFTER!!! this hack occurred and my social UNsecurity number at XXXX. XXXX and XXXX DOES NOT take a customers word as evidence or the paperwork provided but they sure as XXXX take a debt collectors based solely on the fact that they give my social security as evidence and they NEVER use common sense or logic when reviewing a credit report. Your employees are a waste of oxygen who will have to do this pointless job for the next 50 years or until they drop dead from a useless pointless existence. I find it hilarious and so hypocritical that you XXXX  refuse to work and use XXXX XXXX against me the consumer you have ZERO common sense and ZERO customer service ability. hmm gee i wonder where XXXX got my social UNsecurity number from? oh yeah from a XXXX but you sure as XXXX have no problem accepting XXXX from there XXXX I wonder if the words go XXXX yourself are XXXX guess ill have to keep wondering since whichever useless XXXX XXXX at XXXX and XXXX just continues to copy and paste that tasty generic response. With all my love sincerely XXXX. : ) if you want my complaint to make more sense pull your head out of your XXXX mr or miss or mrs XXXX who works at XXXX and at XXXX otherwise continue to go XXXX yourself. : -* smooches

Company response to consumer: Closed with explanation