Consumer complaint received 2019-03-22
Company: AES/PHEAA
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
It seems that the XXXX XXXX XXXX. has sent for my new loan servicer, XXXX XXXX to make or include my direct plus loans, ( like a parent plus loan until I consolidated ), for my daughter as a part of my consolidation without my consent or authorization. I have already sent emails to the XXXX XXXX drop box where mail can be sent that any loans taken out ; approved for my daughter should be frozen due to my daughter 's college being under investigation! They sent me a letter via email as also that the loans would be " frozen '' or kept from going into repayment. 
Now I see the loans for XXXX College XXXX XXXX XXXX XXXX showing on my credit reports! Due to having a " borrower defense, refund, cancellation form submitted the dept. of " Borrower, Defense, Refund, Cancellation '' DEPT, know action with these loans for any semester, ( XX/XX/XXXX to XX/XX/XXXX ),  should be done. I no longer trusted using the XXXX XXXX or XXXX as my loan servicers, due to suspicious behavior by representatives, later, after I begin questioning the financial aid office, ( V.P. of financial aid & director of financial aid ), having up to {$100000.00} or so in approved direct plus loans for my daughter in only one year, when one loan is for two semesters- not ot mention, she also has four scholarships, ( one covering dormitory expenses, somewhat ), workstudy of {$4000.00} total, XXXX , XXXX , & XXXX grants along with XXXX XXXX loans : subsidu & unsubsidy . 
When I refused to sign a letter sent via email by the V.P. of financial aid dept, that my daughter lost subsidy as their reason for the direct plus loans being borrowed from & having me, ( which I am not only one dealing with matter as other students ... ), misled in to beliving the initial loans I completed online, weren't going through along with the XXXX  ; ( signature done separately ), my daughter was caused to have a balance. This despite receiving a refund check beforehand & having a print out, ( before she was locked out of her financial aid online summary account screens via college website ), of a {$0.00} balance already showing. It wasn't until later that I was advised as I did by CSR from XXXX, XXXX XXXX XXXX, XXXX XXXX reps. & XXXX XXXX reps. to determine the amount the school gets myself instead of allowing the financial aid office. 
Last but not least, I was later told that due to the XXXX College 's financial aid office only accepting a partial amount of a {$12000.00} direct plus loan, this caused my daughter to have a balance which led to the school putting her off dormitoery during the XXXX season/holiday despite still accepting the remaining balacne of the loan among others! We not only didn ; t owe, but, we wereaid more than in full. This is why none of these loans should be showing or be allowed to be placed on my credit report based on the regulations of the FSA ; ( Federal Student Aid ), investigation! It seems this will be a case or matter of the Feds against the Feds! 
I've already had Ombudsmen Group/FSA escalate this case twice, be assigned an investigate who was oddly & suddenly remived from the case .... It is now under investigation by the FBI in XXXX, PA office. I jusy want them to remove these loans from my credit report. Thank you for your time in reviewing this matter. I believe this to be another, possible, " XXXX University case '', ( which made the news some months ago ). 

XXXX XXXX

Company response to consumer: Closed with explanation