Consumer complaint received 2016-12-22
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XX/XX/XXXX, my home experienced natural disaster damages. I was notified by my lender Wells Fargo that no payment was due for 90 days. Once my insurance company granted a check for damages Wells Fargo would not endorse check because I had not made a payment XX/XX/XXXX. I brought with me the Wells Fargo letter stating that I had 90 days ( payment due XX/XX/XXXX ) to make payments. I made the payments before the 90 days and Wells Fargo still did not endorse my insurance claim check. I was instructed by Wells Fargo to write a letter asking for a review for my check to be endorsed which process would take 10 days. They denied the review I had to write a second letter and resubmit and wait ten more days my insurance claim check was not endorsed until XX/XX/XXXX. Also XX/XX/XXXX I was laid off awarded unemployment benefits. Being unemployed for six months and dealing with the disaster of floods has put us in a tight situation also child support payments for my children stopped XX/XX/XXXX due to absent parent unemployment. I notified my lender for payment options I was current until XX/XX/XXXX. I was advised to apply for their unemployment mortgage assistance program which will give me six months to catch up on payments or three months added to back of the loan. I was notified XX/XX/XXXX that I did not qualify for the unemployment because I was not receiving unemployment benefits for six months. That is incorrect information because I became unemployed XX/XX/XXXX and received XXXX until I started working XX/XX/XXXX. Kept calling the lender for assistance and was referred to do a loan modification. Again, I disclosed situation mentioned above thus, the financial hardship I submitted all my documentation with an explanation that XX/XX/XXXX I started working received my first check for {$500.00} for the whole month. My employer only pays once a month my next full check is on XX/XX/XXXX. Therefore, the hours worked XX/XX/XXXX is paid XX/XX/XXXX and the hours worked XX/XX/XXXX will be paid XX/XX/XXXX. Wells Fargo denied my loan modification and informed me that because my loan was already modified and the best option would be for me to sell my home. I explained to Wells Fargo I and my XXXX children have been in the home for eleven years would like to keep it and it will be impossible to sell the home before they foreclose on property. I was sent a letter that I have until XX/XX/XXXX date to make payment of {$3000.00} after this date foreclosure begins. I was also told that I should have applied for unemployment program which I did and was unjustifiably denied because I was unemployed I asked for a review was told that is not an option. If they would take the three months XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and roll to the back of the loan I can start making payments XX/XX/XXXX. The point is to assist I purchased the home for XXXX I have equity in the home I do n't want to lose it we have lived in it for 11 years ' other homes in the area have sold for {$350000.00} and higher I believe WF does not want to assist so they can sell the property and gain top market profit. Instead of helping us I was unemployed for six months yet made the payments XX/XX/XXXX is when things got tighter and I started working XX/XX/XXXX. They are not very helpful I called for clarification and for other options and all I got was sell the home, you got a loan modification from the previous year. Thus, I inquired on that situation a year later still no resolution why my mortgage increased to {$170000.00} if before modification the balance was {$170000.00} I made payments all of XX/XX/XXXX. I 'm pleading with your organization or affiliates to assist me with my mortgage provider.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation