Consumer complaint received 2023-05-17
Company: FORD MOTOR CREDIT CO.
State: MI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
I applied for financing a 2023 Ford Expedition on XX/XX/XXXX at XXXX XXXX in XXXX XXXX by XXXX I was denied from what XXXX said because of a ratio and not being able to sell my contract to a third party ( what the letter from XXXX XXXX says ) in response. After calling XXXX I was given the information of who I was informed was the " Financial Manager '' XXXX XXXX ... XXXX XXXX from there told me I either had to pick a different car because I was being denied based on my credit ; but proving my income will satisfy. In other words is a partial denial that is based on discouragement and discrimination as he kept saying. When I informed in of Federal Reserve Act part 16 section 103 and 12 CFR 1002, Adverse Action he was denying me an Extension of my own credit, He told me that he would contact Ford Credit on my behalf and get more answers, before he could hang up I also informed him of 15 USC 1662 regarding downpayments in a consumer transaction are illegal, and then started the aggression and frustration towards me, as he gave me the number to Ford Credit and told me to talk to them ... After a few hours on a goose hunt with Ford Credit I get to an underwritter who informs me they deny people an extension of their own credit daily, and that I am no different as what I was saying does not apply to ford credit although they are contracted with the FTC and SEC as they should follow the rules and guidlines outlined in such.. Also informed me that Ford Credit is not suppose to be talking to their consumers that XXXX was suppose to be the one speaking to them on my behalf, which he was refusing to do at the time and had not call she informed me that she would be able to get him to return my calls in which he did .... After that I got on a call with XXXX XXXX and informed him that he had me going on a goosehunt to get my remedy I informed him of the unauthorized use of my social security number ( credit card 12 CFR 1002.2 ( k ). I told him he was the trustee in this contract and informed him how he was suppose to be acting in the best interest of the beneficiary ( myself ), he told me he would let them know .... Days went by I had to call XXXX XXXX myself and receive more info on the status... He again told me I was denied and there was nothing he could do.. Then he began to inform me " Well you do not have proof of your income '' as he never asked for it, becuase from the beginning I was told I was denied, Now I was being informed I was approved on conditions where he was telling me I had no proof of, He never asked until then.. Which I told him was a form of dicouragement and discrimination. From there he said he was done assisting me. 

From there I sent him a notice informing him of the many listed and unlisted violations he has committed against my persons. Where I gave a deadline and they have willingly and knowingly refused to answer. 

When XXXX ran my credit on XX/XX/XXXX He did not inform me that I had the option to opt out pursuant to 15 USC 6802. On the letter I received from XXXX XXXX, The paper informed that they DID NOT run my credit, and that they gave my information to a third party to attempt to see if they would be able to sell the lease contract AFTER it is approved. and that another purchaser was not willing to buy. In the letter it shows they violated by privacy by sending my information to a third party without my permission Privacy Act of 1974. 

FORD CREDIT, FORD, XXXX XXXX and all like subcompanies are all suppose to abide by the federal regulatory agents for their industry. Their federal agency is the FTC who gives complaint powers to the CFPB. Under the CFPB website they protect consumers against discrimination, them using my CREDIT SCORE from a CREDIT REPORTING AGENCY without giving me the option to opt out, is fraudulent and dishonorable ( without good faith ). The same company who denies me credit, said I wasn't credit worthy based solely on a credit score as a deciding factor is discrimination and adverse action 15 USC 1681. 

A credit application verbally is what I did ( over the phone ) and pursuant to 12 CFR 1002 Equal Credit Opportunity Act ( Regulation B ) a credit application, denial, etc are all credit transactions and aspect of credit. 

XXXX and XXXX told me there would be a downpayment in relation to the credit transaction where 15 USC 1605 express that CASH TRANSACTION are not applied in CONSUMER CREDIT TRANSACTIONS. also illegal in code 15 USC 1662. Also a violation of 15 USC 1611 by willingly and knowingly giving me false and inaccurate information ; ignorance of the law is no excuse to break them. 

Being I told them profusely this is a consumer credit transaction 15 USC 1679a ( 2 ), being a applicant protected by federal codes allowed XXXX and Ford Credit my social security number to receive my benefit... Instead they used my SSN ( credit card 12 CFR 1002.2 ( k ) and I received no benefit pursuant to Federal Reserve Act Section 16 part 2. This is proof of fraudulent activity resulting in an Unauthorized use of credit card defined in 15 USC 1602 ( p ). 

In Fact they DID run my credit although their paperwork says it did not because the inquiry shows on XXXX as an inquiry. 

These people are keeping from my benefit AFTER they have unauthorized use of my credit card, and denying me and Extension of my own credit, saying I am not credit worthy. 

The credit come from my SSN, which is an account. They NEVER come from ford, Ford will never be able to produce accounting saying that they are " loaning '' me money, instead of them being the middle man to access MY CREDITS and using language fraud, misleading, false and inaccurate information to consumers, willingly and knowingly. Ford does not LOAN CREDITS, they are the middle man to extend the credit THAT ALREADY EXIST.

Company response to consumer: Closed with explanation