Consumer complaint received 2020-12-04
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
On XX/XX/2020 I went to XXXX XXXXXX/XX/XXXX, I wanted to buy a bed, bed they sale are very reliable, excellent, last long time and also very expensive. I was very excited about buying a bed from them. One of sales representatives of XXXX XXXX describe and ask me if I wanted to try the bed, so I did. Everything was going great, then he asked me " which bed I liked the most? '' I said I really liked the XXXX and asked for a quote, total came out to be around $ 4k, for the mattress, frame, and all the bells and whistles. When I was analyzing the quote, the sales rep approached to me and told about a great offer that they have, he verbally said " Right now you can finance your bed at 0 % for " x '' amount of time, first payment is going to be until next month and obviously I have to run your credit and take your info to put it in the system to make sure if they approve you ''. Sales rep was doing everything so fast plugging in my information, which I approve to use, finally he finished submitting the application and it did not take even a minute when he said, " hey you got a approved for x amount you can finance the bed at 0 % interest for x amount of time ''. He asked me to sign next to the X in the pin pad, ( nothing was showing in the pin pad but an X and a line to print my signature ) so I signed. Sales rep did not gave me disclosures, he gave me the receipt and done deal. Now as of today that I want to use my XXXX XXXX credit card to buy somewhere else, outcome is that I can not use it but only at a XX/XX/XXXX, comes out to be that this credit card is specifically to use atXX/XX/XXXX If the sales rep would have explain that I could only use theXX/XX/XXXXcredit card in XXXX XXXX XXXX, I would have never apply for this card. now I have to be stuck with a credit card that is useless because of the fact that it is an in store credit card, my credit took a hit, and have to live with a credit card because of a sales rep need to sell a bed " forgetting '' to print and show the disclosures to me. If a credit report is pulled from myself you will notice that I dont have in store credit cards, but this one, and that is because to me in store credit cards are not good, they only allow you to buy at that specific store. in that cases what I would have donde is just use one of my other credit card to buy the bed and finance it with my current credit issuer if the disclosures were properly explained to me. Consumer Credit Protection Act, protects me as a consumer from things like this. This credit card is in partnership with Synchrony Bank, I strongly believe that if companies are going to do partnership they have to ensure and trained everyone who is offering their products, because at the end of the road this people represent their company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation