Consumer complaint received 2021-02-20
Company: Google Compare Credit Cards Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I was charged {$29.00} for an adult phone app thru google and XXXX. I don't remember and want it refunded. I am unable to login to cancel. Refund me. It lists google as the merchant on my bank statement as well as XXXX transaction. Google to date has not offered a resolve for their payment and app platform fraud. I would like to open a dispute against this vendor. Its a fraudalent transaction. It is some scam app on google. The company who took the money wont aknowledge the service or give any details. When I try to login with the email address they claim i used to sign up for the subscription, it simply says i have no account. They say to XXXX and google its a 3 month subscription that was cancelled. Even if i had cancelled or them I should still get at minimum a prorate refund since it was only days into the 3 month plan I was charged for. Like judge XXXX would say if it ends up on there : Its like being charged for a steak you didnt order, if you are not allowed to eat it once its paid for, then this is fraud if you dont refund the merchant. I can not be charged for an entire steak if I didnt order it and didnt eat it. I should get my money back here. Please open a dispute and include this text. It is some company called XXXX? I am not sure if I have the right company, but the charges appeared as charged by google using my XXXX account. Niether company would assist in refunding to date. Please assist. XXXX gave the following case info, but refuse to provide any documention and ignored my appeal request. I would like to appeal this with XXXX. Below is the only correspondence received to date from paypal : " Hello XXXX XXXX, We received the case ( s ) you filed on XX/XX/2021. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because this transaction was not unauthorized. If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : XXXX XXXX XXXX Attn : Unauthorized Account Access Appeal XXXX XXXX XXXX  XXXX, NE XXXX We're sorry for any problems you may have experienced with the transaction ( s ). Transaction information : Dispute Case ID : XXXX Transaction Amount : {$29.00} USD Dispute Amount : {$29.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2021 Thanks, XXXX '' The company who took the money wont aknowledge the service or give any details. When I try to login with the email address they claim i used to sign up for the subscription, it simply says i have no account. They say to XXXX and google its a 3 month subscription that was cancelled. Even if i had cancelled or them I should still get at minimum a prorate refund since it was only days into the 3 month plan I was charged for. Like judge XXXX would say if it ends up on there : Its like being charged for a steak you didnt order, if you are not allowed to eat it once its paid for, then this is fraud if you dont refund the merchant. I can not be charged for an entire steak if I didnt order it and didnt eat it. I should get my money back here. Please investigate the XXXX  company for providing XXXX and XXXXXXXX XXXX XXXX as well. At minimum they are getting commissions off the affiliate program to pretend to he love interests, etc. I want my moneyback. Below is affiliate info and the multitude of companies this shady owner runs his escort money thru. 



" Affiliate Program for XXXX Earn 50 % of everything you bring in, forever. Not just on the first payment. 





It's free to get started as a XXXX affiliate New Affiliate The best affiliates know that good conversion pays more than a high percentage. 



We convert! We have a quality product that people love. 



Rather than pay 75 % with 0.5 % conversion, we pay 50 % with much higher conversion. 



The result is more money for you. 



We know you need good tools to determine what works and what does not. 



We have lots of info about where your users come from and what, exactly, converts. 



We have the first, and only, Affiliate AutoPilot. Set it and forget it. We automatically optimize which banners get served for each affiliate. 



Choosing the right banner is no longer trial and error, it's automatic. 



Become an XXXX Affiliate Try us for 30 days, you won't be sorry. 



We want to improve this site, we don't have time to market it. So, we're offering you the opportunity '' Other Companies for XXXX XXXX NameStatus XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXXXX Please refund me asap and let google now this app should be removed from platform. People for commissions are pretending to be love interests in their affiliate program. Also wont respond.

Company response to consumer: Closed with explanation