Consumer complaint received 2021-02-06
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
XX/XX/XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : Consumer Financial protection Reference : A complaint against EXPERIAN and XXXX XXXX regarding intentional decrease in credit/FICO score and not allowing Consumer ( me ) to dispute Fico score miscalculation errors. 

Dear Officer, This is regarding continuous decrease in XXXX Score with my EXPERIAN account for no reasons. Any of the fico score calculation ingredients/factors have not changed that can contribute to decrease in my XXXX score. I do not have any missed payment or late payment, no debt, no high amount of credit card usage. After many unsuccessful telephonic discussions with Experian, I am looking for your guidance and help to dispute the incidence with Experian. I strongly believe, Experian has made intentional errors in my account. 
Following is chronology and details of the incidents. 
1 On XX/XX/XXXX, XXXX XXXX  score was XXXX which decreased to XXXX on XX/XX/XXXX ( Experian gave me a reason for XXXX decrease is that I have paid off my auto loan in full, on time and have no active loan on my account that decreased 22 points instantly ) while my Auto loan provider XXXX XXXX XXXX XXXX Bank ( XXXX ) says it is incorrect and very unusual to see that FICO Score decreased instead of having increased after paying off an Auto loan on time ( without missing a single installment ). XXXX claims there is no negative claims or records sent to Experian from their end. 

2 On XX/XX/XXXX XXXX score decreases by 4 points : How? Experian do not give me specific reason for the decrease and escalate it to XXXX group. I reach out to XXXX group. XXXX group says they can not answer until I become their paid member or purchase their product. 

3 On XXXX XXXX XXXX score again decreases by 17 points hitting it down to XXXX and changing my credit status from Very good to Good : Again, on XXXX XXXX, XXXXXXXX I tried to communicate with XXXX  Customer care group and Experian group to know reason ( s ) for the decrease in my XXXX  score. Experian did not give me any specific reason for reduction in XXXX score. I wanted to dispute it, but Experian did not allow me to dispute either. I also noticed several errors in my Experian credit report recently and requested Experian to dispute to correct my wrong names and wrong addresses reflected in my credit reports. 
During my telephonic discussion with Experian on XX/XX/XXXX one of the Experian customer care associate said the reason for my XXXX score decrease is recent deposits of weekly salary checks of {XXXX}  in my checking account while XXXX group Customer care associate said having salary checks deposited in checking account do not impact on fico score. Is having $ XXXX salary check is high transaction amount deposit? If so, I had even higher salary than this past few year and never happened such issue? 
Apart from this, I do not have any of other ingredient/ Factor changed in last 12 months that can impact on reduction of XXXX Score. 
I did not miss any payment or have had any late payments for any of credit card in last 6 years, have no other debt ( s ), my credit card spending/usage is also under 20 %. 
If Experian can make mistake in my personal information why can not, they make mistake in calculation of XXXX score? 
Why Experian staff is not able to answer me the specific reason that is responsible for constant decrease in my XXXX score? 

Please feel free to contact me if you need further information in this matter. 

Thanking you, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief