Consumer complaint received 2023-06-25
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I am writing to file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding a violation of specific subsections of the Fair Credit Reporting Act ( FCRA ) by XXXX XXXX a creditor or lender. The issue at hand pertains to their failure to provide me with written notification concerning a late payment that has negatively impacted my consumer report. I kindly request your intervention and assistance in rectifying this matter in accordance with FCRA Sections 623 ( a ) ( 8 ) and 611 ( a ).

Under FCRA Section 623 ( a ) ( 8 ), furnishers are mandated to notify consumers in writing about any adverse information or late payments that may be reported to consumer reporting agencies. This requirement is designed to ensure that consumers are made aware of negative entries on their credit reports, allowing them to take appropriate action to address and rectify such instances. Additionally, FCRA Section 611 ( a ) stipulates that consumers have the right to accurate and fair credit reporting.

However, XXXX  XXXX  has failed to fulfill their obligations under these specific FCRA subsections in my case. Despite a late payment occurrence, I have not received any written correspondence from XXXX  XXXX  informing me about the adverse impact on my credit report. This failure to provide written notification not only violates my rights as a consumer under FCRA Section 623 ( a ) ( 8 ) but also undermines the accuracy and fairness of my credit reporting, as guaranteed by FCRA Section 611 ( a ).

I kindly request that the CFPB investigate this matter thoroughly, specifically focusing on the violation of FCRA Sections 623 ( a ) ( 8 ) and 611 ( a ). I urge you to request documented evidence from XXXX  XXXX  to verify whether they have indeed sent the required written notification regarding the late payment. If they are unable to provide such evidence, it is imperative that the CFPB takes appropriate action to ensure the removal of the adverse information from my consumer report and holds XXXX XXXX accountable for their non-compliance with the FCRA.

As a consumer, I rely on accurate and fair credit reporting to make informed financial decisions. The absence of written notification has resulted in an inaccurate representation of my creditworthiness, which can have far-reaching consequences on my ability to secure loans, obtain favorable interest rates, and access other financial opportunities.

I appreciate the CFPB 's commitment to safeguarding consumer rights and ensuring compliance with the FCRA. I kindly request that you keep me informed of the progress of this investigation and the actions taken to resolve this matter in accordance with FCRA Sections 623 ( a ) ( 8 ) and 611 ( a ). I trust that the CFPB will take appropriate measures to rectify this violation and hold XXXX XXXX  accountable for their failure to comply with the FCRA.

Furthermore, I would like to bring to your attention an additional piece of evidence that supports the fact that XXXX XXXXXXXX  failed to send me a written notification regarding the late payment. Upon logging into my account, I discovered that XXXX XXXX  does not have the correct address on file for me. This discrepancy demonstrates that they did not possess the accurate information necessary to send the required written notification to my correct address.

By not having the correct address on file, XXXX  XXXX  further demonstrates their negligence in fulfilling their obligations under the FCRA. It is their responsibility as a furnisher to ensure that accurate and up-to-date consumer information is maintained, including the correct address for sending crucial communications.

I kindly request that the CFPB takes this evidence into consideration during the investigation process. It serves as additional proof of XXXX XXXX 's failure to provide the necessary written notification, reinforcing the violation of FCRA regulations.

Thank you for your attention to this matter and your assistance in rectifying this situation.

Thank you for your attention to this matter, and I look forward to a prompt resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation