Consumer complaint received 2020-12-10
Company: Fidelity National Information Services, Inc. (FNIS)
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
On XX/XX/XXXX, I wanted to open a new bank account at XXXX XXXX, XXXX Branch in XXXX, XXXX. The bank denied it and said that their decision based on Chex Systems , Inc. credit report for banking system in the United States. 

I was devastated because I always had good credit, as my credit report of XXXX from XXXX  showed me in their full disclosure. 
My financial responsibilities always came first to me. 

It was a terrible shock what I needed to go through because of Chex System. I can not know why I was unable to open a bank account. 
As XXXX XXXX  told me, Chex System posted my XXXX  drivers license on their website, without my knowledge and permission, but the associated text on their website is withheld from me, nobody is telling me what is posted about me, despite the law that I have the right to know what is my credit report on XXXX  XXXX  website about me, and what caused that I was unable to open a bank account? Someone wants to ruin my life with committing a fraud against my credit, with secret lies. 
I contacted Chex Systems at their phone number : XXXX through my phone on XX/XX/XXXX, to get my credit report. 
I was unable to because XXXX  XXXX  system does not accept accent, and hoarse voice, due to my XXXX on my voice after XXXX XXXX XXXX. 
Same day, I tried to get my Chex  credit report using Chex  website : www.chexsystems.com.

I could not request my Chex report online either because Chex webpage did not let me to enter my name and address, as you can see on the uploaded photo. The blue is lighter at the disabled name box than it is on the top of the page. So, someone ( s ) do not want me to see what lies had been uploaded to Chex Systems  with my drivers license, when I am a victim of identity theft. Someone posed, as me at XXXX credit card, as XXXX credit card customer service told me in XX/XX/XXXX, when I wanted to update my mailing address at the card, along with my phone number, because I moved from XXXX  to XXXX, XXXX during the first week of XXXX, XXXX. 
Previously, XXXX credit card denied to update my contact information, and XXXX months later, I was unable to contact Chex Systems. I tried to get my credit report from other credit agencies at the same time, from XXXX XXXX and XXXX, online, from my phone. I could not either. Someones do not want me to know what they put on my credit report. 
My phone is hacked and it is impossible for me to get any credit report of my credit file even after multiple attempts to get it, after XXXX XXXX  denied me to open a new account. Maybe, hackers stole my identity, posing, as me at XXXX credit card, and they do not let me know their fradulent activity on Chex  website and on websites of credit reporting agencies in the United States. 

Please help me to get my Chex Systems  credit report to know who ruined my credit and what fraudulent activity led to harm me, which resulted in posting my drivers license online and I can not open a bank account. 

This credit report is very important to me, because my employer is checking employees credit reports regularly, and I do not want to lose my job because of secret fraud on my Chex Systems credit file. 

Please help! 
Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation