Consumer complaint received 2018-01-17
Company: AMERICAN HONDA FINANCE CORP
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX, I called Honda financial services to find out why I had n't received my bill in the mail. When I called, an automated system came on and said " to hear about your XXXX XXXX XXXX, preemptively 1. To hear about your XXXX XXXX XXXX press 2 ''. This prompted me to request to speak with a representative, because I only purchased a XXXX XXXX XXXX. When I spoke with the representative, I told her that I never purchased a XXXX XXXX XXXX. She then looked into the case and informed me that someone else used my social security number to purchase a car. I told her this was impossible. This is fraud. I requested to speak with a manager, his name was XXXX XXXX. I explained the situation to him. At this point he had me send over a copy of my id and son card. He also requested the same from the other individual. Once he received the documents on XX/XX/XXXX, he contacted me and informed the both of us had the same sun number. I told him that is not possible. So he told me to go to Social Security Administration and request proof that the social security number only belonged to me. On XX/XX/XXXX, i went to the social security administration and informed that of what happened. They looked up my social security number and stated that the number only belonged to me and provided me with a letter of proof. I then faxed over this letter to XXXX XXXX. He called me and informed me that he received the letter from Social Security Administration, however, he told me he would not remove my social security number from this man 's car. So onXX/XX/XXXX, I went to the police station and filed a police report. A detective called me on XX/XX/XXXX to discuss the case with me. He informed me that the man that has been using my social security number was undocumented. He also gave me his name. He informed me that this man had been using my social security number for a while. After finding this out, I reached back out to honda financial services to speak with their fraud department. They sent me out an identity theft victims complaint and affidavit. I filled this out and sent it back to them. I also contacted lifelock and filled out one of their ID theft complaint and packet. I placed a security freeze on my social security number, however I was informed by the credit bureau that the credit freeze would not stop him from using my social security number since he is n't using my name. My mom and I spent countless days and hours trying to get honda to remove my social security number from his account. On XX/XX/XXXX, we got in contact with a XXXX XXXX XXXX He works for honda corporate office. He told me that he would do an investigation and would call us once it was done. On XX/XX/XXXXXXXX XXXX called and informed me that it was fraud and that XXXX XXXX would call and has the situation handled. XXXX XXXX called me on XX/XX/XXXX and told me that my social security number had been removed from the other individuals car. I requested a letter. He sent one to me.

On XX/XX/XXXX, I called honda financial services to find out the time frame for me receiving my pink slip since my car would be paid off by XX/XX/XXXX. During the phone call, I spoke with a representative named XXXX and asked him if he could verify that my social security number was removed off the other car. He pulled the files and reviewed both cases. On XX/XX/XXXX, XXXX called me and told me that my social security number was number removed or unlinked from the car. I told him that I was told that it was removed from the other individual 's car. He stated that it was not and advised me to get a lawyer. I called honda financial services on XX/XX/XXXX to try again to see if they would remove my social security number from this man 's car. The supervisor told me that this was not grounds for them to remove my social security number from his car even though I provided them with the verifications ( two forms of verifications ) showing them that the social security number only belonged to me. She stated that the number will remain on his car. At this point I am very upset. I can not see how they could allow fraudulent activity. They are not willing to correct this issue. This man should not be allowed use my social security number. They allowed him to open an account with them using my social security number even though all the other factors such as name and birth date did not match. Please help me.

Company response to consumer: Closed with explanation