Consumer complaint received 2020-07-03
Company: U.S. BANCORP
State: NY
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Trouble using the card
Sub-issue: Problem using the card to withdraw money from an ATM

Complaint:
First, let me start with a 'Thank You ' for staff at this agency and their previous help to me to try to open this communicae with some positive energies since your agency for the situations you can investigate does actually get results at an Individual level and in quicker time. 

I am hearing I must include a note for myself and good spirits that when I was falsely XXXX  and XXXX in XXXX XXXX XXXX XXXX XXXX via the us consulate, XXXX XXXX, then XXXX starting XX/XX/XXXX a contrived situation because of XXXX XXXX XXXX XXXX and XXXX XXXX to force me off the land XXXX XXXX XXXX XXXX I was trying to help save I had heard a connection from FTC and something went wrong in that pulling on me although/albeit there were other events occurring simultaneously. A note of thanks for anyone strong and anchored to hear through those periods and help to retrieve good spirits is greatly appreciated. I couldn't keep up alone before, please dump some of these situations on the rich and foreigners invading us pushing all this sick XXXX and let them be pulled-down. 

I must also please request help against XXXX XXXX on XXXX XXXX XXXX they stole my new XXXX XXXX {$810.00} with extended warranty and {$650.00} minimum base price of the generator directly out of their store. XXXX XXXX  refused to take a report let alone do any investigation, XXXX XXXX are XXXX  to XXXX XXXX corporate and only repeated back what XXXX XXXX wrote to them, ny state attorney general is corrupt and did do anything, nor did XXXX  XXXX. This is just one of the many corruptions allowed against me and other XXXX, XXXX  Americans by XXXX lining their pockets, and for the firms/corps stealing from Americans to hand over to XXXX  foreign social types to lazy and cheap to do Real Work and are violent to everyone in every land including their own that they infest physically and spiritually pushing their XXXX consumerism social order XXXX through different types of XXXX destroying the quality of life everywhere for everyone. 

CurrentEvent : XXXX XX/XX/XXXX at XXXX I attempted to make a cash advance in the amount of {$1000.00} from USBANK FOCUS debit card at XXXX XXXX Maryland branch of XXXX XXXX to Deposit to my account with XXXX XXXX to conduct regular business transactions. I had made a cash advance from this card before XX/XX/XXXX COVID 19 situation. I recall two times attempting and I queried the teller Agent what it was stating and he claimed that he didn't know he hadn't seen that screen before and asked of his supervisor. She stated I could go and try to use the ATM but I was not allowed to make a cash advance that something was wrong with USBANK side of transactions. They didn't explain how it couldn't work as a cash advance that I previously conducted but that the card would work from the ATM. I didn't want to handle money through the ATM so I admidt I got angry and didn't attempt using the ATM. 

According to the USBANK FOCUS debit card updates I viewed yesterday dated from XXXX? XXXX before I called the bank number for customer service, I was within the updated {$1000.00} cash advance limit and hadn't made any transactions for several months. 
Yesterday, XX/XX/XXXX dialing the number XXXX XXXX option for lost cards, an alleged XXXX employee # XXXX call ending at approximately XXXX claimed he could see that I had changed my pin on the XXXX but had no recorded indication of an attempt for a cash advance from that XXXX XXXX branch in XXXX XXXX Maryland . 
After querring this XXXX for other options than his extension that this is a severe issue, he told me he sent an e-mail to what he described as tier 2 and I would receive a call from them. He first stated he didn't know when, but then when questionioning him with when he would generate the e-mail and when to expect a call back he stated 1 hour. It's 28 hours and still no response back. 
I see on the web browser that for two months prior to my search today people have had money stolen from them including federal unemployment money by this bank that the bank is not responding to anyone through any contact method. I don't see this same forum because tab reset your formula but there are several entries including 1from XXXX a news clip in XXXX dated XXXX that these people in Colorado are having issues with their money from Colorado unemployment being stolen by USBANK. Numbers in a automated system that you can't access is intention to steal. They have therefore stolen both state and federal money and their fractional lending corruption needs to be stopped. The government needs to start stepping in with the military to overtake these corrupt businesses and go after the corrupt ceo 's, management, agents, employees, and contractors to confiscate their wealth and this entire banking system and liquidate them and just get the pay directly from the government and save all this headache. 

I am on a contract now and this company is paying us through USBANK FOCUS debit card so I am deeply scared that I will not get this pay since I can't access the previous funds stated in their automated telephone system. 
But this then pertains to any other debit card also. 

Thanks again for your help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation