Consumer complaint received 2017-11-03
Company: Alliance One, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On the XXXX of XXXX XXXX, I contacted XXXX XXXX and spoke to XXXX XXXX about this account. I informed him that I was wanted to make a settlement offer and that I would forward it to the Alliance XXXX and I would send it also to XXXX XXXX. After, a few days I did n't hear anything from these companies I called on XXXX/XXXX/XXXX and spoke again to XXXX XXXX about what was going with my letter to XXXX XXXX. He stated that they received it on the XXXX of XXXX XXXX and they have contracted the company their client and it would only take a few days I should know something by Weds. On XXXX/XXXX/XXXX I contracted XXXX XXXX the original creditor spoke with XXXX XXXX about this issue. He gave me his supervisor XXXX XXXX who told me to go ahead and send them the letter to XXXXXXXXXXXX. I told them I would like to know if the settlement will be approved.I sent the email to them about it had been XXXX now and I am still awaiting this settlement approval letter from XXXX XXXX. received this letter on XXXX/XXXX/XXXX. They stated that they are waiting on your company to inform them of what you were going to do. This has been now 7 days since XXXX XXXX first received the settlement letter. On XXXX I spoke to XXXX with XXXX XXXX about my letter she stated I should receive the letter check by Friday. I also on that same day called XXXX XXXX spoke to XXXX XXXX about my letter for settlement offer of 50 % and a letter that states that it will be deleted. She told me that they will fax me the approval letter by this evening or by Monday. I received an email from XXXX from XXXX XXXX approving my letter of 50 % and deletion. I then called XXXX XXXX again about my letter to take care of this account. On XXXX/XXXX/XXXX I call XXXX XXXX spoke again with XXXX she said that the file was transferred to XXXX XXXX XXXX. I spoke to XXXX XXXX she said she had the letter I explain to her what the letter should state before I make any amount of payment. I was told I should have that letter. by this evening. On XXXX/XXXX/XXXX I spoke to XXXX XXXX to check with her supervisor about the letter they have. She then gave me another supervisor XXXX XXXX she told me to email, XXXX XXXX, the information I sent and received from XXXX XXXX of XXXX. I told them that they are dragging there feet and this is now XXXX weeks I will take my offer of. She stated that I will receive my letter. On XXXX/XXXX/XXXX, I called XXXX XXXX again spoke with XXXX who then transferred me to XXXX XXXX she claimed that she had the approved letter from XXXX from XXXX. She was sending it to her supervisor so she could get the letter out to me by fax or email. I also emailed XXXX XXXX about this letter and why is it taking so long. On XXXX/XXXX/XXXX I called back and spoke to XXXX XXXX about the letter, She told me that it was coming but it will take a few days. I called XXXX on the same day spoke with XXXX XXXX about this issue he said he would have the supervisor call me. After half a day I called XXXX back and spoke to XXXX XXXX he then transferred me to XXXX XXXX XXXX who was another supervisor. I sent her over every email from XXXX she stated she would get in touch with XXXX XXXX. On XXXX/XXXX/XXXX I received a letter from XXXX XXXX, this letter was nothing of what XXXX with XXXX agreed to. The letter was not the correct amount and did not state they will delete the account from my credit once paid. I called back for the XXXX time and Spoke to XXXX XXXX she told me that they would send me a letter that it was paid once paid and I explained to her that was not what XXXX agreed to and the amount is not what they agreed to. Now I have to wait again for someone to not call me back.

Company response to consumer: Closed with explanation