Consumer complaint received 2021-04-11
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
After a 10 month long investigation into my balance transfer issue for {$3200.00} XXXX details below, part of the first complaint ), J.P. Morgan Chase bank did not resolve the issue and simply proceeded to send me a letter that they are ending a relationship with me thereby closing my company 's business account, Chase XXXX XXXX  card and checking account I have had open since XXXX. 
As a result, when I called Chase to inquire about the status of my balance transfer case, I was told that since the account is open, representatives can not see any more details of my account. 

Chase wants to keep my money {$3200.00} and make me give up on this case by closing my accounts. This made me look for another institution, my investments, direct deposits for my employer and inconveniencing me over their mistake or internal fraud. My business also suffered because I had to move my merchant account as well and the Point of Sale. 

I have given them time since XX/XX/XXXX to investigate but NOBODY from the parties involved at J.P. Morgan Chase showed any interest in my issue as a consumer and treated me with disrespect every time I called. I even had 2 supervisors from Cardmember Services hang up on me. 

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To Whom It May Concern, I am writing you to resolve a 10-month dispute with bank J.P. Morgan Chase XXXX started in XX/XX/XXXX XXXX regarding a refund. 
I am a cardholder of Chase XXXX XXXX  Card issued by J.P. Morgan Chase. In XX/XX/XXXX, a merchant refunded me {$3200.00}. I reached out to Chase Cardmember Services Department to request a check to be mailed to my home address. The representative advised me that the banks procedure is to send an email from Chase XXXX XXXX XXXX XXXX for me input my account information requesting an ACH deposit to the account that I desire. 
After 7 days of waiting for the email, I called Chase Cardmember Service to inquire about the status of the email. I was advised that the funds were already deposited into an account ending is XXXX XXXX attached letter from the bank ) on XX/XX/XXXX. I declared that this account is not mine and that I did not receive an email or requested the funds to be transferred to that account. 
Since XX/XX/XXXX, I have been trying to express to Chase Cardmember Services, Chase XXXX XXXX, XXXX Department, Recoveries Department, Chase XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX Department, Identity Theft Department, Security Department, Customer Claims Department and XXXX branch representatives ( XXXX XXXX, FL and XXXX, FL ) For detailed list of parties involved, see Annex A. 
On two occasions, I was able to have a Chase Cardmember Services supervisor speak with their counterpart at Chase XXXX to address the fact that XXXX  received incorrect instructions/email address from Cardmember Services and that for this reason, someone else was able to obtain my funds. Even though this was verified on two recorded calls, I am still waiting for my funds and nobody has sent me my check with the refund.

Company response to consumer: Closed with explanation