Consumer complaint received 2018-02-21
Company: AmeriHome Mortgage Company, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/XXXX : I lost everything I owned in Hurricane Harvey 3.5 feet of water sat in my house for 3 days and everything I owned was destroyed. I was fully covered with property and flood insurance and contacted my insurance company to file a claim. 
XX/XX/XXXX : I decided to sell my place since it had flooded 3 years in a row. 
XX/XX/XXXX : I contacted my mortgage company to inform them that I have decided to sell my place. 
XX/XX/XXXX : I sent the first of three insurance checks to AmerihomXXXX Mortgage in the amount of {$15000.00} and asked them to apply these monies to the principal balance of my loan. It was placed in a restricted escrow account and not applied to the principal balance as I requested. 
XX/XX/XXXX : I called Amerihome to check on this request and was told it was not applied. 
XX/XX/XXXX : I sent the second of three checks to Amerihome in the amount of {$30000.00} and asked that these monies be applied to the principal balance with my intention to sell the property. 
XX/XX/XXXX : I called Amerihome to check on this request and was told that it was not applied to the principal balance. 
XX/XX/XXXX : I sent the third of three checks in the amount of {$32000.00} and asked that it be applied to the principal balance with my intention to sell the property. 
XX/XX/XXXX : I called Amerihome and was told that these monies would not be applied until the remaining balance of the principal balance was paid. I informed them that the difference would be paid at the time of the sale if they applied the monies in the restricted escrow ( {$78000.00} ) to my principal balance. I sent Amerihome the contract for the sale of my property in the amount of $ XXXX and again requested the insurance monies be applied informing them that I intended to sell my place. I was again told that the insurance monies would not be applied until the difference of the insurance monies and my principal balance was paid, around $ 36k. I informed Amerihome that I didn't have $ XXXX as I had lost everything I owned in Harvey. I was told that my buyer is required to pay the $ XXXX in order for the sale to close. I informed them that my buyer was not comfortable paying that and again requested the monies be applied to principal in order for the title company to be able to pull a correct payoff statement. The title company refused to close unless they could pull a correct payoff, meanwhile I continued to pay my mortgage, plus the neighborhood dues of {$450.00} per month plus the rent I was paying to live elsewhere, since my property was not inhabitable due to the flood, plus insurance on the property plus property taxes.

On multiple occasions, I called Amerihome and explained my situation with no resolution.

I sent many emails to Amerihome explaining that the restricted escrow funds in the amount of {$78000.00} be applied to my principal balance so that I could sell it. They were unanswered. I filed complaints with the TDSML and the XXXX and finally received a call on XX/XX/XXXX from Amerihome who said they would finally apply the insurance monies to my principal balance immediately. 
Today is XX/XX/XXXX and the insurance monies have not been applied to my principal balance, thus disallowing me to sell the place still. 
I humbly request that a complaint be filed against Amerihome Mortgage and some settlement be reached to pay me back for the months of expense I have endured and haggled with this company to reach resolution. Amerihome has gained interest on the insurance monies in the amount of {$78000.00} for several months and continued to charge me interest on my mortgage. Had Amerihome resolved this issue back in XX/XX/XXXX, and allowed me to sell the property, I would have been spared the expense of the property taxes, insurance, neighborhood fees and mortgage payments I have faithfully paid all along. My intention throughout was to sell and move on and Amerihome was made aware of this dating back to XX/XX/XXXX. 
Please contact me with any needed clarification. 
I can be reached at XXXX XXXX XXXX ;

Company response to consumer: Closed with explanation