Consumer complaint received 2019-11-14
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2019, I took my XXXX XXXX to XXXX  to have an oil change and walked out with a bill of $XXXX and $XXXX dollars bill and a car that no longer works.   It was towed over three times and towed to XXXX  who said that pieces of my car parts were missing and it was going to cost $XXXX   dollars to repair the damages.  I have no car and my car was fine prior to taking it to XXXX. 

I put in a dispute with XXXX  for the amount of $XXXX and $XXXX  dollars.  XXXX asked me to send in documentation to prove my case.   I sent in all the below documentation and all the proof to have the charges reversed.  XXXX  told me when I put in the dispute that I need to do disputes separately.  I told them that that didn't make any sense given it was from the same case.  XXXX  said they had spoken with the merchant and they will honor the $XXXX dollars but not the $XXXX. I have no idea why XXXX  would even consider that with this merchant given I gave XXXX  all my proof that XXXX   destroyed my car and with the diagnostic from XXXX write up of cost to repair and what is wrong with the car.  I am so disgusted with XXXX  they had the nerve to charge me back $XXXX  for XXXX.  Who destroyed my car and I can no longer drive it.  XXXX  has no protection for the consumer.  I am appalled they think I would just give this merchant XXXX  dollars for what?  I want this charge off of my account.  They owe me a new car.  I am currently renting cars because my XXXX  has been parked since.
_________

See Below for information sent to XXXX  for Proof
__________Date:  XX/XX/2019

 

Card Member: XXXX XXXX

Account No.:  XXXX XXXX XXXX

Case No.:  XXXX

 

 

Dispute:  XXXX  Charges: $XXXX & $XXXX

Model:    XXXX XXXX

 

1. What service or product did you purchase for the car?

•  I booked an online appointment on the XXXX website for XX/XX/19 to have an oil change.  I dropped the car off for an oil change.  The cost was $XXXX.

(see documentation)

 

•  The same day XX/XX/19, a few hours later I arrived back at XXXX  to pick up my car.  I went to the counter to pay $XXXX and the manager (XXXX) said let me get XXXX.  XXXX  (the mechanic) told me that I had a major oil leak.  I said, “no, that is impossible because the car had been driving fine I didn’t notice any leaks while parking or driving and I just passed inspection in XX/XX/2019, so it is good.”   He pointed to my car on the car lift and directed me to follow.  I followed and he showed me oil under the car with another technician and said that I had to get it to fix or I would be in serious danger if I drove it.  I went back to the front where I told XXXX, this is impossible because the car is fine and I didn’t need any work on the car as I just need an oil change.  I told XXXX, I will drive it home and decide what I will do.  XXXX  said again, “I wouldn’t drive it if I was you, it is very dangerous.”  We went back and forth a few times.  He said I need a “rear main seal replacement” I left the car after XXXX, the technician and the manager (XXXX) insisted that my life was in danger if I drove it out of XXXX.

 

 

2. After receiving the vehicle back from service, what problems I encounter?

•  The keyless ignition starter was pushed way down into the base, I went back to

        XXXX  and left the car to be repaired

•  The base board of the key ignition base cover was separated

•  The air conditioner broken and then repaired

•  The air conditioner system cool was at max with minimal cooling

•  The car drove discombobulated it was wobbling and had to be towed back to XXXX  on XX/XX/19.

•  The car shook violently and stalled on Highway XXXX  XXXX during the busiest time of evening traffic and had to be towed to XXXX  for a Diagnostic test; where XXXX  reiterated that they shared no responsibility for the vehicle malfunction. Towed to XXXX

(See attached documentation)

 

 

3. What date did you expect service parts to be declared or serviced to be received?

I expected on XX/XX/19 - Oil change

I expected on XX/XX/19 – Rear Seal

(see attached documentation)

 

 

4. Did you receive parts of the service late?

Yes, picked up the XXXX XXXX on Friday, XX/XX/19, I drove it off the XXXX  Lot a few blocks and noticed my Keyless ignition was pushed down in the base, I had no way of turning the car off. I drove it back and showed them I picked it up later that day XX/XX/19, keyless base covering separated unable to close (see attached documentation)

 

On Saturday, XX/XX/19, the XXXX XXXX had a new battery, the starter would not start – called District manager XXXX XXXX. The car was towed back XXXX.

 

On Monday, XX/XX/19 XXXX XXXX was picked up from XXXX  and driven back to home and parked.

 

On Thursday, XX/XX/19, drove the XXXX XXXX for the first time since Monday XX/XX/19and on my way to the destination the car began shaking violently and my life was placed in an extremely precarious position as I mentioned earlier that XXXX  XXXX traffic during rush hour is heavy and the car began malfunctioning in the middle lane and then stalled.  Within the same week, the vehicle stalled again was towed a second time to XXXX.  XXXX  continued to say it’s nothing wrong with the car.  XXXX  reiterated that they shared no responsibility for the vehicle malfunction The car was towed to XXXX  on XX/XX/19 before closing.

  

   On Friday, XX/XX/19, car was inspected by XXXX

      (see attached documentation)

 

 

5. Did you return car parts to the merchant?

I called and asked the merchant (XXXX) to hold on to the parts that were replaced in the XXXX XXXX and when I picked up the car the merchant said someone threw out the parts. (see attached documentation)

 

 

 

6. Who did you speak to and when did you last speak to them?

On XX/XX/19, I called the XXXX  corporate office, filed a complaint and then called again and  XXXX XXXX (the district manager) was informed all the issues. I spoke to XXXX  (the mechanic in front of the manager of the store on all occasions mentioned above.  When I pick up my car on XX/XX/2019, XXXX XXXX (the District manager) was present.  He refused to refund after all that happened.

 

7. Have you obtained a second opinion from a reputable merchant?

As stated above, after several attempts to get XXXX  to accept responsibility for mechanical failures to my car; my vehicle stalled and would not start on XX/XX/19, on highway XXXX. And was towed to XXXX   where I had a full Diagnostic test

(see attached documentation)

 

NOTE: 

In this experience with XXXX, it appears that Theft by Deception

was being practiced by XXXX.  (See below additional debts incurred)

•  The XXXX  Is parked and no longer drivable

•  The cost to fix it is over $15,000 dollars according to the XXXX  Diagnostic

•  The cost of towed three times

•  The cost for two Diagnostics test

•  The cost to change the battery

•  The cost of Insurance

 

See attached documentation for proof sent to XXXX  yet they are still chargeback XXXX  dollars.

Company response to consumer: Closed with explanation