Consumer complaint received 2021-01-22
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
This is the continuation of my first complaint # XXXX. 

Brief timeline : XX/XX/XXXX - I applied for Chase Freedom Credit card. 
XX/XX/XXXX - Received a letter to call to verify my identity. 
XX/XX/XXXX - Called and verified identity and confirmed application was indeed submitted by me. 
XX/XX/XXXX - Chase denied my application for Freedom credit card for the following ungrounded reason : " a prior credit card or deposit account was closed by Chase '' ( this was a result of ID theft fraud I was a victim of in XXXX ). 
XX/XX/XXXX - Out of frustration I called Chase, spoke to someone named XXXX, and requested that my request be reconsidered since they could not discriminate and retaliate against me because I was an ID theft victim XXXX  years ago. I did not ask Chase to close my account back then. All they needed to do, was to remove charges that were not made by me, but they chose to close the accounts instead. 
XX/XX/XXXX - XXXX very much apologized and told me he would submit for reconsideration, since I have perfect credit, no delinquency, no late payments, etc, basically no reason for declining my request. 
XX/XX/XXXX - I received a call from XXXX, the same person who I spoke the first time. XXXX was very sorry because, in his own words, after he reviewed my credit for the second time around, he realized that I had many other active credit card accounts and credit available to me. Therefore, he denied my request for the 2nd time. This time, carefully, switching from one reason to another. I am curious to see what he can come up with the 3rd time around. Now what, if they review my credit, they can simply add yet another unreasonable reason of me having several mortgage inquiries that count as one? 

If I didn't know any better, I would say that this is unheard of. But corporations like Chase are allowed to do whatever they want. Who am I to stand on the way? I can not describe how frustrating this experience is with Chase, among other things, starting with making wrong appointments, having 2 people working in a branch, having miles long lines outside and only one teller to assist, waiting for hours to be told that they had no business associate to open account, to name a few. Chase has turned into this giant monster swallowing everything on its way without any fear of being caught and punished. 

I told this XXXX person that what he told me was yet another evidence of the fact that Chase underwriters simply denied me credit using boilerplate language without really going into my credit and properly reviewing it before they denied me credit the first time around. 

XXXX adamantly denied the fact that they failed to review my credibility in a proper manner. Who would accept the harsh reality? They simply through out this generic boilerplate template denial notice, but did not expect me to do my own research and find out that what they did is unacceptable and against the law. 

If you deny consumer credit, then you MUST do your due diligence in terms of reviewing the credit, looking at the history, considering every factor, and then tailoring your response towards that very individual, and not by generating a generic template that, for some reason, they failed to see that I have too much available credit the first time around. I don't know what to call this. I am stunned. 

Of course I have other accounts. Having 12 active accounts is not a crime as long as they are all in wonderful terms and standing. Some people have over 20-30 active accounts, and less credibility, but Chase approves their credit applications. And I happen to know a few. Where is the justice here? 

Like I told XXXX, my intention was to build good relationship with Chase, and not because I am desperate for yet another credit card with Chase. I qualified for mortgage, for God 's sake, why does Chase makes this look like they would be doing me a favor by granting my request? This is unacceptable. This is abuse by big corporations like Chase, this is deliberate retaliation against me and discrimination. Chase could not come up with a better reason to deny me. Because there is NONE. This is ridiculous. 

At the end of the day, like I told XXXX, this was my final attempt to establish good relationship with Chase. I completely crossed out Chase from my financial life as of yesterday. I cancelled my appointment to open business account. I will take my personal and business needs to XXXX XXXX. I will be closing my personal checking and savings accounts with Chase. After all, Chase is the one to lose by turning down a very valuable, reliable, creditworthy customer like myself. There are hundreds of other financial institutions where I can take my business. It is ultimately Chase 's loss.

Company response to consumer: Closed with explanation