Consumer complaint received 2023-12-13
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I deposited a check for {$68000.00} that was given to my tenant from the California Rent Relief program for 17 months of rent owed to me from XX/XX/XXXX through XX/XX/XXXX. My tenant endorsed the check in my name and I went and deposited it into my Chase Bank checking account where it was received without any hassle. The next day I found the funds on hold and my account frozen. I went to the bank on XX/XX/XXXX when I received the letter notifying me that my account was frozen and that they could close my account. That day I was told that they had to call to verify the check at a number on the check. They did not answer that number that day and told me to come back the next day while they verified the check at the phone number. The next day XX/XX/XXXX they were able to verify the check and the amount at the number on the check but now they needed to confirm the person who had endorsed the check. It should be noted that I brought absolutely all the documents confirming the check. I brought the lease, statement from the mortgage that the house belongs to me, property taxes with my name on it, property insurance, approval letter from California Rent Relief stating the rent payment to my property and stating that the tenant has to pay the landlord within 15 days. The house is in my and my husband 's name. Letter that includes the property address as the address assigned for the delinquent rent payment, property address XXXX XXXX XXXX XXXX California XXXX. They asked me for absolutely all the information of the person who gave me the check and told me they would contact her to come back on Monday. On Monday, XX/XX/XXXX, I go to the bank again in person and they tell me that they could not call the person because the phone is not in this person 's name and to please tell them to get a phone number in her name so they can get in touch with her. I do what Chase Bank tells me to do since this person 's phone was on a family plan and on Tuesday XX/XX/XXXX I go back to Chase Bank in person and give them the phone number that the lady took out in XXXX  just to receive the call. After a long time they tell me that this number could not be verified in the name of this person, they tell me that in their database only appears the name of the previous owner of that phone that ended the service with that number several months ago, but besides that all the other previous days that I went they gave me the wrong information because if the person took a new phone number in her name I had to wait between 30 to 35 days for it to take effect in the database of Chase Bank. Every day that I go there they surprise me with new information, my tenant has already taken out a phone number in her name but Chase Bank still does not want to release my funds and close my account. The truth is a very big problem where my tenant stopped paying my rent for 17 months, got California Rent Relief almost 2 years later and now Chase Bank is withholding my funds and threatening to close my account, I have an impeccable history of receiving transactions and checks for much higher amounts than this and I have never had a single problem, besides the fact that the approval letter from California Rent Relief is tied to the fact that it is paid to my home address which was where the tenant lived at the time. I need you to please help me get my funds back from Chase Bank. I have done everything they asked me to do, absolutely everything they told me to do, and they still refuse to release my funds. They freeze all my 3 account with them.

Company response to consumer: Closed with explanation