Consumer complaint received 2019-10-31
Company: DISCOVER BANK
State: KS
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
RE : XXXX XXXX NMLS ID XXXX Personal Banker, Discover Home Equity Loans XXXX XXXX ext. XXXX My office hours are [ Monday-Friday ] from [ XXXX ] ET [ XXXX ] ET. 

P.S. You can upload documents, view your application status, and access helpful tips and tools using your secure online account. Simply visit the link below to register or login : DiscoverHomeEquityLoans.com/login Plus, here are a couple of other ways to send us documents : Fax : XXXX Mail : XXXX XXXX XXXX, XXXX, AZ XXXX XXXX Discover Bank, Member FDIC | NMLS ID XXXX I have found Disocver with many lies/inconsistencies with the information given to me during the LOAN PROCESS! 

-- The First time I applied I was told I was denied as a result of TITLE ERROR -- Then I get e-mails saying I was denied due to Debt/Income -- Every time I speak with someone different the process gets more confusing and I get different responses -- Last Night when speaking with the SUPERVISOR XXXX He said that in regards to Discover Guidelines the income of an individual belongs to the INDIVIDUAL and can not be counted unless added as a CO-BORROWER. 

-- - Discover admited that they can take VOLUNTARY Statment in regards to the welfare of a CHILD and counting Income for the child as A CHILD can not be added as a BORROWER to the application -- - The Supervisor tried to tell me that I stated that my FATHER was paying child support which is not true. When speaking with XXXX I was VERY CLEAR that GRANDPA sent funds to help out with the Family on A regular basis and she in order to count that income asked if I could get my Father to sign a voluntary Agreement that he would continue to send his Gracious help/support to the Family. I told her that was rude and I did not feel comfortable asking GRANDPA to COMMIT to and sign a voluntary agreement as the Help that he already provides is Gracious & GENeroUS enough! 


-- - I have E-mails from XXXX XXXX that states they she in fact can accept VOLUNTARY Statement in regards to the welfare & SUPPORT of CHILDREN! 

-- - My partner and I are not married. We are lifelong partners. We share joint accounts and a child together. I do not think it's fair lending practice to ask me to get a DSHS or a Court ordered separation agreement as we are life long partners and will be together for the rest of our lives. 



It is our RELIGIOUS right in the eyes of GOD to recognize ourselves as Husband/Wife together especially since we share A CHILD! If all you have to do is have faith in Jesus to be saved does the Word of GOD require man/woman to be recognized by the US GOVERMENT? The word of GOD says A MAN leaves his mother to become one flesh with his partner/wife. If all I have to do is call on the name of XXXX to be saved in the same way GOD by our faith recognizes our marriage because we have joined together as A PARTNERSHIP Husband and WIFE.

So, even though we are NOT RECOGNIZED by the local State government with a Certificate we are recognized in the eyes of the LORD GOD ABOVE. Even common Law would most likely recognize us as married as we have been together that long and my daughter will be turning XXXX this year! 


May I ask this??? If their guidelines say that income is declard by individual? Does not LAW state that a HUSBAND and WIFE can equally share their income??? That is if I consdider my income and she visa versa considers her income my income does that not mean we can each CLAIM each other 's income???

IN the same way can't we VOLUNTARILY claim the income we use for our CHILD?

They state their guidlines allow ONE BORROWER even if both are listed on Deed ... So if we by RELIGIOUS reasons Consider ourselves married does that not mean I am allowed to Count her INCOME as MY INCOME. 

If I were to go down to SOCIAL SECURITY or DSHS they would LEGALLY by GOVERMENT LAW count our income as ONE!!!

-- We are JOINT Shared in common Tennants on the Property. Discover made sure that we had to verify/correct the title information before they would even continue with the Loan Process!

-- - I have spent HOURS on the PHONE. Hours on uploading.. Hours on Scanning. I have jumped through every hoop requested by Discover Bank to keep up with their requests!

-- - I was told that because of my partners score we would mostly likely both be automatically DECLINED.

-- -I don't understand why they are so " STRICT '' about her score with a SECURED LOAN but they will gladly add my partner and anyone else to my Credit CARD that is UNSECURED. That is, I have the right to add anyone I want to my credit card as long as I accept responsibility for the charges made to that credit card. How come I have the same amount of UNSECURED CREDIT on a CREDIT CARD with the same DISCOVER BANK Backed Company but I can not get a SECURED LOAN with better interest rate? I feel like I'm being pressured into a 26 % PLUS and higher Vairable APR Interest Rate. Is it not fair to SECURE a LOWER Interest LOAN with collateral? Seems like their fair lending only considers how much INTEREST they are receiving!!! I'm being forced into CREDIT CARD SUICIDE where for the rest of my life the Credit payments they received will barely cover interest.They will gladly give me a HIGH INTEREST CREDIT CARD LOAN but not a SECURED LINE OF CREDIT with collateral!?

-- I get some bogus Claim/Statment from DISCOVER BANK that CREDIT CARD LINES are different yet when they discuss " home equity Lines '' with the customer SERVICE Application department ... THEIR DEPARTMENT team compares their LINES of HOME CREDIT to " LINES OF CREDIT CARDS '' .. How can you make a comparison of a line of equity to a CREDIT CARD but then when it comes to the final REVIEW they claim they are completely different lines of CREDIT. Seems like I get pitched one thing in the OPENING Sale but when it comes down to CLOSING I get a different STORY!

Looks like only the INTEREST RATE is what matters and they want {$400.00} and Up in interest on a monthly basis instead of allowing us to be financially smart & lock in a LOWER INTEREST SECURED LOAN!

-- - I have the GOOD CREDIT SCORE. My Partner has more of the Income Score. Sadly, Phyical Home Equity IMPROVEMENTS only count on the BIG TV HOME IMPROVMENT SHOWS!

-- I stated that our family bought a 3 acre Diamond in the Rough Property in XXXX and WE would be fixing the propety up. America was built upon the HARD WORK/SWEAT of the back American worker. Even Seems the Television XXXX XXXX XXXX shows advertise the same AMERICAN DREAM! 

If I were to Hire someone to do Equity improvment it would cost too much to be worth the Value that you can get doing the HARD WORK YOURSELF! I had a painter quote me $ 3000PLUS for a Job that I can do for {$200.00} total. {$3000.00} would use/eat too much of the loan up and that would make the loan a waste of time. 

-- -- - I have a FEDERAL COMMERCIAL CLASS A CDL. Federal law states that when I'm supposed to rest i have to REST much like a FEDERAL LICENSED AVIATION PILOT. If I get caught doing home improvement projects on the side, and I hurt someone on the ROAD with a vehciled I will go to a FEDERAL PRISON for endangerment of public safety and transportation. 

-- - I stated that I am not legally allowed to earn all the possible income that I could right now until these HOME EQUITY projects are Completed! 

-- - Being we are going to improve a 3 Acre Property to Bring in future RENTAL income on CURRENT property seems like a good investment! 

-- - The money brought in in the future will pay for it self. In fact if we were to just do the HOME IMPROVEMENTS on the funds that we are requesting we could flip the current property that we just purchased for Profit. 

-- The Real GOAL is me working HARD so our family can move to a family FARM and increase the Future earnings of our portfolio by adding RENTAL Income by opening a Property available to be put on the RENTAL MARKET. 

I don't see how this is unwise. I don't see how none of this work and/or money that my partner bring in can't be justified as CHILD SUPPORT as the child would have a BIGGER FARM HOME property to run around on.. A better/bigger home environment to live in. My daughter will learn more about Agriculture/Land and Farming.

-- - Do not XXXX/XXXX/XXXX   Share their Incomes in Their  Partnerships and/or loan applications???????? 

-- - I don't think it's fair that as joint tennnts with right of survivorship that only one can apply as borrower. Don't you think a Fair lending policy would require joint tennants in common shared ownership to both be put as borrowers on the LOAN?

Would YOU WANT your SOLE/LLC/Corporater business partner running off with a Collateral Line of CREDIT on a property???

-- -I was pre approved and then denied because of my personal debt/income ratio. They seem gladly to add my DEBT associated with property ownership but not the income assoicated with commone wealth property ownership!

-- - They were unwilling to take a voluntary statment of income used for the Daughter that we share together even though their guidelines say they can take advantage of a voluntary statment. I even have a EMAIL that states they have a VOLUNTARY Statment Option! Yet.. they won't share their actualy guidlines with me for " PROPRIETARY Reason ( S )! '' -- - They claim My partner 's income isHIS/HER income yet since we raise a daughter and in the eyes of GOD   for our personal Relgious preferences. WE CONSIDER HER INCOME my income and my income her income and OUR INCOME our DAUGHER '' S INCOME!

How do XXXX XXXXXXXX couples claim CHILD Credit Associated INCOME? How do Adopting Parents Claim Income? 



-- - They said that because the income to the Rental property is filed on my partner 's TAX return they could not count or use any of that income. 

-- However we have saved every Landlord/Tennant application and can prove that both my partner and I are listed as the listed Landlords. All FUNDS get deposited in our bank. I can legally claim 100 % of the FUNDS to my bank just like my joint partner can claim 100 % of those funds. Again, the Bank considers me to have 100 % access to the same funds as my joint partner with no limit/descrition/discrimination. However, since our accountant for whatever tax reasons filed the tax info under my partner I'm now not allowed to qualify any of that income even though it's fair to assume that income would go to the Benefit of the CHILD as well!! 

-- Even though they only consider the income of the borrower how can they allow only one person from the deed to apply when both people are on DEED/Partnership should be required to file for a LOAN?

so ... if a partner fails to pay the loan does not a BANK by LAW have to ask the Other partner on the Deed if they want to assume the LOAN? That is before a bank can foreclose do they not have to give the Partner who did not borrow a chance to assume the LOAN? Or does the bank get the right to foreclose? How is that fair lending for a partner to lose ownership of A DEED for a partner that goes out and secures a LOAN? Is it fair to let just one partner be a BORROWER? I'm pretty sure that like any other COMMON OWNERSHIP the Law would give the chance for the Partner to take over and assume the responsibility of the the loan to avoid foreclosure/loss of ownership on the DEED! It's not fair for only one partner to be a listed borrower if they weren't given chance to Pay the Loan their Partner took out and could not pay off!

-- - So how can they give the Loan to just ONE PARTNER? Why is it not fair to count the INCOME of the other partner as a COSIGNER/GURRANTOR?

-- - They are discriminating against my income but using all the debt associated with the PROPERTY. Worst part about it. Even though my partner and I are joint tennants in comnmon with right to survivorship because I am applying for the Loan they are not calulating my income ACCURATELY/properly/correctly.

-- They won't count the INCOME of my partner but instead are counting all of my partners debt that is linked to the Property that we share in COMMON wealth together. So, they are charging me 100 % for the TAX/INSURANCE and all other debt associated with the property as if my equal partner has no responsibility for that debt! Is that Fair Lending to not count the income of my both my partner and I for a Property that we share in common wealth together??? Yet, they only want to COUNT ALL THE DEBT to a property that we share in common instead to the BORROWER only??? This makes an error in the calulaiton ratio as they are unfarily Increasing MY DEBT BURDEN that I have to pay/carry when in fact it's fair to asssume the DEBT associated with a property that is shared in TENNANTS in COMMON .. The DEBT linkedto that property should be shared equally with all of the PARTNERS just as it would be shared in court if a JUDGE in a court of LAW would hold all debts assoicated with a PROPERTY as 50/50 shared responsibility of the partners that share ownership of that property in common together!

My mother and her 3 sisters owned a property as joint tennants together. They shared the taxes and insurance and all other expenses as that would be normal for any corporation, sole proprietership and or any Normal operating LLC partnership!

Aren't my partner and I at the very least considered SOLE Propieters?

If my partner and I are Joint tennants don't you think it's fair to recaulate the DEBT/INCOME ratio by taking half of the INSURANCE/TAX BILL OFF that our paratnership would legally share together in a joint partnership? Is it not fair/reasonable to assume that at the very least my joint tennant will pay his/her fair share of Property Taxes and Insurance?

How is it fair that they will use a guideline policy that will count/increase the debt of the borrower which would ADVERSELY Negatively affect my debt ratio. So, they will count Incurred Property DEBT Ratio to the borrower, yet not count any of the shared INCOME/expenses of the other party listed on the shared deed in common?

How is it fair they won't at least deduct the Insurance/Taxes & other bills incurred by the shared property by Half according to the LISTED/FILED DEED?

How is it fair to accept and request a voluntary statment from the GRANDPA who has no PARENTAL Legal RIGHTS but not the Mother who is the LEGAL PARENT/GUARDIAN has no rigths to volunteer her income?

We have a joint Retirement account. We have Joint Checking. We share all the FUNDS. I have the voluntary permission to use her funds any time I want in regards to the Daugther that we share together!

Since we have a joint account and all money is direct deposited.. Is it not Fair to assume that we equally and share VOLUNTARY the same income brought in for the CHILD? That is I can equally claim her income as mine and she can claim the INCOME as well equally for the CHILD that we share!

When and if you apply for Social Security or any type of Financial assistance Every income that is brought into a house is considered in regards to the CHILD as one shared income! That is, all GOVERNMENT agencies count the HOUSEHOLD INCOME as ONE SHARED COMMON INCOME. They do not split the income up individually like Discover BANK is trying to do!

I just do not see how it's fair to stick me with 100 % of the DEBT for a PROPERTY THAT WE SHARE in COMMON OWNERSHIP yet I can't count any of her INCOME that we both use in regards to shared ownership!

I do not see how it's fair that the INCOME we share. We share the income. We are both on the accounts where the income is deposited and FDIC insured. The bank can not distinguish the difference between her income and my income as we are JOINT/SHARED EQUAL Banking Partners listed on the shared accounts. That is the bank only sees a balance and both of us have access to the same balance and desposits made on the account that we share together in as common wealth! We both have the same debit cards linked to the SAME checking/savings accounts.

Is it not fair to count a portion of that income as INCOME for the Well being of the CHILD and/orthe shared partnership as tenants in common?

They most certainly have no problem sticking me with Insurance/Tax and all the other financial DEBT ( S ) linked to and associated with the subject property in which the mortage/loan application is being applied for!

Company response to consumer: Closed with explanation