Consumer complaint received 2019-05-31
Company: Global Lending Services LLC
State: WA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XX/XX/XXXX when making my payment online I noticed my payment due was less than normal. I called the company to verify the payment amount and was told the amount due was correct on the website ( lower amount ). I paid that amount. XX/XX/XXXX I get a past due notice. I called and the company indicated they posted a payment to my account in error in XXXX and they were demanding I pay 3 times what my normal payment was. I asked for a member of the management team to call me back in XXXX, then again in XXXX and again in XXXX. I just continued paying my normal monthly payment. In XXXX I started getting harassing phone calls and when I spoke with my account rep she indicated the only way to reslove the issue was to pay 1 months payment ( mind you I have been paying wvery month since XX/XX/XXXX ) and I could get an extension. I paid my normal payment, I got the extension paperwork on XX/XX/XXXX or XX/XX/XXXX, signed the paperwork and emailed it back on XX/XX/XXXX @ XXXX. Never heard from them since. Earlier this week, we were at a dealership trading the car in and the salesman told us that when he called to get the payoff amount, they were not only told the payoff amount but that we were 3 months past due on the account. 1st off, they should not have said anything to the deslership about the past due balance. Second, they never processed the extension paperwork stating they never received it. So, I called them on Tuesdsy this week, got a supervisor on the phone that said she would need proof that I sent the paperwork bavk within 10 days of receiving it. So, I emailed her proof and didnt hear from anyone. So I followed up and was told they have the proof I emailed the completed paperwork on XX/XX/XXXX, but it was emailed to another department within their company, so since the extension department didnt receive it, they were not able to honor it. So essentially I emailed the paperwork, on time and to the company, but because they cant communicate amongst themselves I am still past due. The supervisor XXXX XXXX tells me today they have been trying to get ahold of me since XXXX and I didnt respond. Funny thing is, I made contact with them in XXXX, and thats how I got the extension paperwork. Then he back pedals and says we tried to contact you in XXXX, yes last week 1 time and then 1 time this week. After I called them. Then he back pedals again saying we tried calling this number and this number with no response. The 1st one is my cell phone ( they only called twice within a 5 day period ) and the 2nd number I had never heard of before. So, when I ask XXXX what the 2nd number is, he says oh, that # and account note was supposed to be posted to someone elses account. It was posted to your by mistake. Bottom line is, they messed up and are now harrasing me for payment when several things are from their mistakes. And divulging my personal account information to a dealership is not winning them any favors in my book.

Company response to consumer: Closed with explanation