Consumer complaint received 2017-03-17
Company: NATIONSTAR MORTGAGE LLC
State: NV
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
The current servicer of my mortgage loan Nationstar has failed to comply with Nevada state rules regarding mediation and has failed to provide me an accounting or explanation of all the late fees, legal fees and junk fees that they have added to my loan. They have failed to open up a review of my current financial situation and instead have scheduled a foreclosure sale date. I have tried my best to follow their guidelines and provide them with everything that they need but they continue to be difficult to work with. I spent over one year trying to go through their process and they switched points of contacts on me it seemed every month. They requested the same documents over and over and I would send them -- then Nationstar would say they lost them or that they never received them. I started tracking these documents and on many occasions when Nationstar said they never received the documents, I had PROOF that the documents were received. It was like they were intentionally dragging their feet. 

I have owned my home for 21 years. My ex wife and I bought this property 21 years ago. We refinanced through XXXX in XX/XX/2004 and I was making a solid living in XXXX. Problems began after the recession and crash hit our area -- my income took a huge decline. We also had an issue with a second mortgage/line of credit that was somehow pushed through by XXXX even though we did not request this loan or complete paperwork for it. This caused a lot of XXXX in our household and combined with my XXXX it was too much and we ended up getting divorced. In the divorce settlement my wife was granted the property and was responsible for making the mortgage payment so I moved out. 

I found out several months later that my wife had not been making the payment and she eventually vacated the property. I was able to get the appropriate paperwork that allowed me to have the home back in my name but when I tried to retake possession of the house I found XXXX there and had to get the police involved to evict them. There was a lot of damage done and I spent many months working to get the place back into a livable condition and then began trying to work out the delinquency on the loan that had been caused by my ex-wife. During this process my loan was transferred to several different companies. In fact, this loan has been held by I believe XXXX different mortgage companies. After spending so much time I was FINALLY offered a modification by Nationstar about 6 months ago. However, the figures seemed way off. I asked for some clarification and an accounting of payments received, payments missed, late fees, etc. so I could understand the HUGE discrepancy. Nationstar would not provide any of this information and I told them that I did not believe the payment and balance etc. was correct and that if they could not provide documentation I could not accept this modification. After this happened Nationstar immediately started the foreclosure process and set a sale date for XX/XX/XXXX. I have now sent a Qualified Written Request to Nationstar in hopes that they will give some transparency and document the history and the accounting of this loan. I want to save my house but do n't feel it is so unreasonable to try and get some basic information on my loan from Nationstar. I want to resume making payments, but if I am going to sign the paperwork for a restructured loan I would like some explanation for ALL of these thousands and thousands of dollars that have been added to the balance that seem far in excess of what the late payments alone would be. I was hopeful this could have been worked out in mediation, but Nationstar skipped that step and never even gave me that option even though it is required by Nevada law.

Company response to consumer: Closed with explanation