Consumer complaint received 2021-05-05
Company: BARCLAYS BANK DELAWARE
State: ME
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
On XX/XX/2021 according to my digital app I was charged {$290.00} by BLS*DR XXXX LECTURES XXXX I intentionally used my Barclay credit card as I do for all internet purchases to have protection from fraud. I am charged an annual fee and one of my advertised benefits is Zero fraud liability. I read all the information visible on the link for the advertised lifetime access to XXXX XXXX medical lectures ( which has some samples to view and the lectures themselves have merit ). The advertised price was {$5.00} USD with a big red slash mark through the {$290.00} value. I agreed to pay {$5.00}. I submitted my CC info and was taken directly to a page to set up my account. At no point was I issued an invoice, no confirmation number was given, and no screenshot opportunity was presented nor was an email ever sent to my email address that was used to set up the account, where I was informed that they were going to charge {$290.00} and not the advertised {$5.00}. After I set up my account I signed off as I didnt have much time at the moment of my {$5.00} purchase. I just wanted to take advantage of such a good deal for future use. At no point was I directed to a place that indicated a charge amount. 
It was not until my XXXX statement from Barclays that I discovered this company overcharged me.

My complaint against Barclay is that when I finally was able to speak to an agent to address the problem ( many wait times before i could get through with the long wait ) and they directed me to make a claim about it they did not tell me that they had no intention of taking action. I have no invoice because it is a scam, since. I have no invoice to prove I was overcharged BArclay is refusing to do a chargeback. I have had them re-open my claim twice and provided 18 pages of fax showing evidence of others having the same problem I have. Barclay holds fast that they are not responsible to protect me as the consumer because I agreed to do business with the scammer. I agreed to pay {$5.00} - I was charged {$290.00}. I have no evidence because the scam knows what to do and intentionally did not show me what they were going go charge. The form on the page for the scammers to contact them directly is conveniently not working. I asked BArclay to help me at least make contact with XXXX XXXX by helping me get a phone number to call. BArclay claims that they do not have a contact number and they they would only investigate if I had an invoice showing proof of the overcharge. Barclay operator ID : XXXX named XXXX told me on XX/XX/XXXX ( I read her statement back to her to confirm ) that Barclays process is that if a customer does not have an invoice ( even if never provided ) that BArclay will close the case and does not investigate. Also Barclay refuses to help the customer connect with the vendor, even when the customer shares that they have not other way to contact the company. XXXX said yes that is BArclays process. In short they refuse to investigate. They never told me this an months have gone by where I am being charged interest on a fraudulent overcharge and according to my states AGs office this is not normal bank practice. My complaint against BArclay is because they advertise consumer protection zero liability and that is a false promise. It is also highly suspicious that I am never able to speak the department that is closing these cases. They call outside of the time I stated I can answer the phone, XXXX and when I return the call I am told I can not be transferred to them because no one is available. The last time they called at XXXX I called back within 5 minutes.

My case # with Barclay that they keep closing is XXXX. 

There are thousands and thousands of people alll around the world who have reported this scam. When I first googled XXXX XXXX it doesnt come up. If you googled XXXX XXXX scam the information is easy to find. Everyone sharing stories from XXXX has the same $ amount in an overcharge. 
My name is XXXX XXXX from XXXX XXXX Maine and I am seeing a charge back of the amount over {$5.00} that I agreed to pay. 

Thank you. MY email address is XXXX phone XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation