Consumer complaint received 2023-06-28
Company: WELLS FARGO & COMPANY
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
To whom this may concern : My name is XXXX XXXX, my partner XXXX XXXX and I live at XXXX  XXXX XXXX. XXXX, MN XXXX we have lived here since XXXX. XX/XX/XXXX or XXXX, XXXX I took our rent payment for XX/XX/XXXX of {$850.00} cash to Wells Fargo Bank XXXX XXXX XXXX XXXX. XXXX, MN XXXX and put my rent payment envelope into the night deposit box with the owner XXXX XXXX bank account as I have every month for over 2 years, before that I had been giving our rent payment directly to XXXX in cash. XXXX XXXX ( XXXX ) XXXX XXXX  XXXX XXXX. XXXX, MN XXXX XXXX, XXXX XXXX called me to let me know I was supposed to stop putting my rent deposits in the night deposit box orders from Wells Fargo XXXX XXXX was supposed to get a money order and deposit rent through a teller. I informed XXXX that I had already made my deposit for XXXX in the night deposit box. XXXX said he will watch for it to be deposited in his account. XX/XX/XXXX XXXX called me again stating he hadn't received my rent. XXXX said the bank said I needed to go to the bank and pick up my deposit envelop that was addressed to XXXX account. I had to get a money order or check and go through a teller to deposit it. I went to the bank on XX/XX/XXXX to get my deposit. I walked in to the lobby and talked to a worker that greeted me, I told him that I needed to pick up my deposit envelope. He said there were 2 envelopes there from XXXX account. He brought me to a teller. He told the teller I needed a envelope that was waiting for me. The teller checked the back room but didn't find anything. The man brought me to a lady 's desk. She went in the back room but didn't find a envelope. She called the bank manager over and he told me they didn't have one for me. I told them it was either Saturday or Sunday evening I did my deposit. He said there was a envelope there but another tenant XXXX ( XXXX lives on XXXX side of the double bungalows at XXXX  XXXX XXXX. ) had already picked up a envelope. I said well cant you look at the tapes to see when I made my deposit, the lady said there wasn't a camera around the night deposit box. Which there is a camera less then 10 feet away from the night deposit box.I asked if they could check the night deposit box maybe it got caught on something in there. The lady and the manager went in another back room and came back a minute maybe two later said there wasn't anything there. I called XXXX and let him know they don't know what happened with my deposit. XXXX said to give it a couple more days maybe the bank had miss placed it. I went back a day or two later to check and see if they found it. Went back a few more times since then and the bank manager said they didn't open the envelope they didn't know how much money was in it they just gave XXXX the envelope that had XXXX name and his account number on it. He said I needed to talk to XXXX the other tenant because everything was given to him. I have talked to XXXX the other tenant, he said the bank only gave him his deposit back and talked him into to opening a account. I have talked to the XXXX police department. The detective said that this was a civil case and the police don't deal with that. XXXX is still waiting for the deposit for our XX/XX/XXXX rent that the bank lost. The manager didn't even look at the tapes to see if I was ever there or to check if anyone that made a deposit after I did. The manager said how would they know if I made a deposit and even if they did see me there in the tapes how were they supposed to know if I really made a deposit and that I could have pretended to make a deposit. I said the tape would show me putting a envelope in the night deposit box. There are cameras everywhere at the bank one of them would have me and my vehicle on tape. This isn't my account or my bank and I'm not sure if I'm the one who is supposed to be making this complaint. What can I do to figure it out without having to pay rent twice for XX/XX/XXXX. Please help or give me some advice of what to do. 
Thank you for your time, XXXX XXXX XXXX ( XXXX ) XXXX XXXX  XXXX XXXX. 
XXXX, MN XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation