Consumer complaint received 2017-12-20
Company: GreenSky, LLC
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
XXXX XXXX XXXX

  Re: Formal Complaint Regarding Incomplete Contract Work   
This letter serves to highlight a number of protracted issues that have developed between the undersigned a customer and the XXXX XXXX and which requires urgent managerial intervention. It was agreed by home depot to the effect following work in my North Carolina home-  
Flooring   
Kitchen cabinet re-modelling  
Work on the flooring was scheduled to start on the XXXX of XXXX XXXX with an estimated timeframe of 5-7 days to complete. The remodelling of the kitchen cabinet was scheduled for between XXXX XXXX XXXX to start and complete the entire process.  The work to date has not been completed despite 23 store visits, serval trips from CT to North Carolina, telephonic complaints (I have spoken to XXXX XXXX, XXXX XXXX XXXX XXXX, and customer services) your telephone recordings will verify my statement and I have also emailed my complaints. In addition, despite the numerous complaints, home depot has failed to refund me for unused material, neither was credit awarded to me for 49 boxes of first material and 38 boxes second returned unused material. The present situation is tantamount to the breach of contract, not only in the incompletion of contracted work, but also with the sub-standard quality of the work done so far. Another compelling example of shoddy work, are damages to my wood trim all around, because it is over cut. Home depot must ensure that the shoddy work be corrected, and the incomplete section of job be completed without further delay.  
On the basis that XXXX XXXX has not completed the work it was contracted to do, I have been forced me to live another State, as it is not feasible for me to live in an incomplete house. This has resulted in me suffering significant economic loss. XXXX  XXXX tardiness has also inconvenienced me, and in the process cost me unbudgeted expenses that I have incurred, which have taken a toll of my family and myself especially my young children. The situation has being further compounded by XXXX XXXX, which has unjustifiably overcharged me for items that fixed prices were determined and paid for which as reflected on the electronic receipts, (Appendix 1 and 2) for work that is still yet to be completed. HXXXX XXXX inability to complete the contracted, coupled with the unbearable inconvenience and out of pution of this seemingly intractable situation within 72 hours of receipt of this letter.  I will forward! 
 
Sincerely Yours 
XXXX XXXX:
This is a living nightmare. I am SUFFERING AND IN XXXX XXXX AND XXXX
 A message from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Parents,
We invite all families to our Open House on Wednesday, XX/XX/XXXX from XXXX XXXX XXXX XXXX In an effort to help with traffic congestion, we are asking families with last names beginning A-M to attend between XXXX XXXX XXXX XXXX  and families whose last names begin with N - Z to attend between XXXX XXXX XXXX XXXX. Should you have a conflict and need to come to Open House at the alternate time, that is fine as we want all students to have the opportunity to pick up their schedules and to meet their teachers.
 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
[EXTERNAL] Install inspection [ XXXX XXXX XXXX XXXX XXXX XXXX
Mon XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX XXXX XXXX  XXXX); +2 more
Sent Items
Get XXXX for XXXX XXXX XXXX XXXX
From: XXXX XXXX 
Sent: Monday, XX/XX/XXXXXXXX XXXX 
To: XXXX
Subject: FW: [EXTERNAL] Install inspection [ XXXX ]
 
Please forward to XXXX XXXX You can select reply all instead of just reply.
 
Thanks,
XXXX XXXX XXXX XXXX  
Customer Solutions Advoc II XXXX 
XXXX

This email contains information from XXXX XXXX which may be confidential and privileged. The information is intended to be for the use of the individual(s) named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this email and its contents is prohibited. If you have received this email in error, please delete it and notify us by e-mail immediately.

XXXX XXXX XXXX XXXX; NJ MT XXXX XXXX 
From: XXXX XXXX XXXX  
Sent: Monday, XX/XX/XXXX XXXX XXXX
To: XXXX XXXX 
Subject: Re: [EXTERNAL] Install inspection [ XXXX ] 
External Email Message! Please proceed with caution. If you believe this email to be malicious, please click the PhishMe button.
 
 
XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX 

Automatic reply: XXXX XXXX letter
XXXX XXXX XXXX 
  Reply|
XX/XX/XXXXXXXX XXXX
You 
Flag for follow up.
I am on vacation until Tuesday, XX/XX/XXXX  If you need immediate assitance, please reach out to my peer, XXXX XXXX.  His email is XXXX 
Thank you,
XXXX XXXX XXXX XXXX  
To: Whom it May Concern                                                                                                                                                                 Date: XX/XX/XXXX 
                                                         Re: Breach of Contract  
 
 
The following list highlights the breaches of the contract that was entered into on the XX/XX/XXXX between XXXX XXXX XXXX, and XXXX XXXX XXXX regarding construction and remedial work to the abovementioned property. 
The initial contract estimate to do the scope of the work contained in Appendix A below. XXXX XXXX  and XXXX XXXX XXXX has failed to do the following from the original scope: 
 Incomplete flooring and cabinetry
 Staircase falling apart
 . Nosings squeaking and moving
 Kitchen cabinet drawers
 Incomplete shoes molding
  Damage trim that were over cut while installing new flooring.
Inconveniences and Additional Costs 
In lieu of the breach of contract, I have had incur extra costs to
. Several trips to your store
. Plane tickets
. Taxi
. Travel expense
 Rent hotel 
 Rent storage unit/s 
 To contract another company to carry out corrective work due to mistakes by XXXX XXXX XXXX 
 Unnecessary bank charges for transfers of payment ect
REFUND FROM LEFT OVER AND UNSED MATERIALS.
 
FYI. I will be in on the XXXX through the XX/XX/XXXX 
 
 
Sincerely Yours 
.. 
XXXX XXXX 
 
 
XXXX XXXX XXXX XXXX, CT XXXX XXXX XXXX 
 
 

From: XXXX XXXX 
Sent: Monday, DXX/XX/XXXX XXXX  XXXX To: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Customer_Care
Cc: XXXX 
Subject: RE: [EXTERNAL] Install inspection [ XXXX ]
 
Good Afternoon XXXX,
 
I just spoke to our mutual customer XXXX XXXX today. She stated that she has not heard back from XXXX XXXX Can you please reach out to her today at phone number XXXX or by email XXXX               
 
Thank you,
 
JXXXX XXXX XXXX Customer Solutions Advoc II

XXXX XXXX
 
This email contains information from XXXX XXXX which may be confidential and privileged. The information is intended to be for the use of the individual(s) named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this email and its contents is prohibited. If you have received this email in error, please delete it and notify us by e-mail immediately.

XXXX XXXX XXXX XXXX NJ MT XXXX XXXX 

To: Whom it May Concern 

                                                                                                                                                                Date: XX/XX/XXXX
                                                         Re: Breach of Contract  


The following list highlights the breaches of the contract that was entered into on the XX/XX/XXXXbetween XXXX  XXXX XXXX and XXXX XXXX XXXX regarding construction and remedial work to the abovementioned property. 
The initial contract estimate to do the scope of the work contained in Appendix A below. 
XXXX XXXX and XXXX XXXX XXXX has failed to do the following from the original scope: 
 Incomplete flooring and cabinetry
 Staircase falling apart
 . Nosings squeaking and moving
 Kitchen cabinet drawers
 Incomplete shoes molding
  Damage trim that were over cut while installing new flooring.
Inconveniences and Additional Costs 
In lieu of the breach of contract, I have had incur extra costs to
. Several trips to your store
. Plane tickets
. Taxi
. Travel expense
 Rent hotel 
 Rent storage unit/s 
 To contract another company to carry out corrective work due to mistakes by XXXX XXXX XXXX 
 Unnecessary bank charges for transfers of payment ect
REFUND FROM LEFT OVER AND UNSED MATERIALS.

FYI. I will be in on the XXXX through the XX/XX/XXXX 


Sincerely Yours 
.. 
XX/XX/XXXXCT XXXX
Cell #XXXX



From: XXXX XXXX  
Sent: Monday, XX/XX/XXXXXXXX XXXX
To: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Customer_Care
Cc: XXXX Subject: RE: [EXTERNAL] Install inspection [ rXXXX ]
 
Good Afternoon XXXX,
 
I just spoke to our mutual customer XXXX XXXX today. She stated that she has not heard back from XXXX XXXX Can you please reach out to her today at phone number XXXX or by email kaXXXX               
 
Thank you,
 
XXXX XXXX XXXXy 
Customer Solutions Advoc II

XXXX XXXX

This email contains information from XXXXXXXX XXXX which may be confidential and privileged. The information is intended to be for the use of the individual(s) named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this email and its contents is prohibited. If you have received this email in error, please delete it and notify us by e-mail immediately.


Manager refuses to fix problem on XX/XX/XXXX
Finalizing Your Installation Tomorrow
XXXX  XXXX Wood Installation
When:	Tue 1XX/XX/XXXX (All day)
Where:	XXXX XXXX XXXX XXXX XXXX  NC XXXX
Your schedule is confirmed. Prior to the installation, please make sure to review the installation checklist below.
ref:_00D50JUFY._50050xVP9D:refXXXX  XXXX XXXX Floor Covering
Installation Manager (XXXX XXXX , NC
XXXX Confirmation Number:XXXX

Your Wood Surface installation date is confirmed. XXXX XXXX	Tuesday, XX/XX/XXXX
Add to Calendar  
Preparing for Your Installation
Please refer to our Installation Prep Check-Lis

Your XXXX XXXX Project
Hi XXXX XXXX, 
Your Wood Surface installation date is confirmed. 

XXXX XXXXThursday,XX/XX/XXXX
Add to Calendar  
Preparing for Your Installation
Please refer to our Installation Prep Check-List to ensure your home is ready for installation. XXXX XXXXl	Wednesday, XX/XX/XXXX
Add to Calendar  
Preparing for Your Installation
Please refer to our Installation Prep Check-List to ensure your home is ready for installation.Your XXXX XXXX Project
Hi XXXX XXXX, XXXX XXXX will be the lead craftsman during your installation project. 

Installation Date: Monday, XX/XX/XXXXArrival Window: XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX Lead Craftsman
Badge #XXXX 


 Appointment Location:	XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX 	Phone #:	XXXX
	Associate:	XXXX
	Appointment:	Initial Consultation for Hardwood
	Date:	XX/XX/XXXX
	Time:	XXXX XXXX XXXX XXXX XXXXYour XXXX XXXX Project
Hi XXXX XXXX 
Your Wood Surface installation date is co

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation