Consumer complaint received 2023-04-16
Company: WELLS FARGO & COMPANY
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
To whom this may concern, This letter is being written with disappointment and alarm. I have been managing my business funds with Wells Fargo for many years. I have always trusted its fraud protection claims but, after becoming a victim of fraud, it is clear that these claims are fraudulent themselves. I am appalled at the denial to return my funds to me. 

To explain in more detail : My personal/business cell phone ( XXXX ) was compromised on XX/XX/XXXX by an incoming call- XXXX @ XXXX as indicated in included XXXX call log *Not facilitated by me* *Date call forwarding was set-up* XX/XX/XXXX : XXXX call logs and XXXX assistance note logs proof of account compromise was set-up by criminal under Filer XXXX until new sim card was installed on XX/XX/XXXX, only outgoing calls were able to be completed. 

XX/XX/XXXX : Fraud claim found/initiated with Wells Fargo due to {$25000.00} wire transfer to XXXX XXXX XXXX account . 

XX/XX/XXXX : WF denied claim XX/XX/XXXX : Post WF denial/refusal to return funds, criminal report was ONLY way to proceed and was filed ( XXXX records included- Filer no longer present on records post new sim card, Police video evidence proving phone was compromised and NOT under XXXX XXXX virtual control ). *Date of Police report/video footage was completed post WF denied claim- why date of compromise and date of police report NOT completed same date. 

-Detective XXXX XXXX XXXX XXXX police reports notes criminal completed multiple calls with a NonFixedVOIP number indicated on call log as Filer XXXX means that whoever used those phone numbers that contacted you, and forwarded your phone number to the VOIP number did not register any information ( e.g. a hardline phone number, name, address etc. ), and these numbers can be accessed by anyone without knowing who it is. VOIP phone service providers ( basically the internet ) does not collect this information on their users when it is a Non-Fixed number. 

The criminal REMOTELY initiated a wire transfer from my phone number however this was NOT from me. This has now been proven in my legal police report documentation ( case # XXXX ) and I have 2 detectives advising me that I should be in no way responsible for what occurred. 

I have re-opened my case with WF Fraud Department multiple times since they continue to deny ensuring my funds since the wire was technically initiated from my phone, ignoring the details of the criminal action involved. Again, it has been legally proven that this was not me initiating it from my phone as it was compromised and remotely initiated. I have also been denied due to WF not ensuring wire transfers which is not in the fine print that I received. This is unacceptable as a member of Wells Fargo both personally and with my business, and I refuse to accept this determination. 

My patience and composure have become thin and at this time you have lead me to inform ALL my wealthy colleagues, members of my local business networks, The XXXX, the XXXX XXXX XXXX, FBI, as well as the Consumer Financial Protection Bureau. I refuse to stand idle and allow my colleagues to be taken advantage of after years of loyalty to Wells Fargo. To advise young business owners not to make the mistakes that I have I will also be posting on social media with the hashtags that I unfortunately now find easily as there is a community of individuals being duped by the Wells Fargo Fraud Department. Silence is no longer an option. 

# wellsfargoscam # wellsfargofraud

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief