Consumer complaint received 2020-12-08
Company: Kingston Data & Credit International Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Im a former member of the club XXXX XXXX XXXX, membership ID XXXX. Based on the membership agreement signed on XX/XX/XXXX between XXXX XXXX and XXXX XXXX XXXX ( State of Texas registration # XXXX ), a member can cancel the agreement by contacting the designated company XXXX XXXX XXXX XXXX XXXX referred further as XXXX XXXX XXXX. 

On XX/XX/XXXX, I contacted XXXX XXXX over the phone at XXXX XXXX  informing them of the membership cancelation ( see Attachment A ). At the time of the call I was a month-to-month member. XXXX XXXX provided me with the contact information of the club location XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, TX, XXXX, email : XXXX and directed me to the club location for the membership cancelation inquiries. My phone calls to the club went unanswered. That same day, XX/XX/XXXX, I sent an email to the club location informing them of my membership cancellation ( see Attachment B ). I took all reasonable steps to tender my cancelation and considered it canceled on XX/XX/XXXX. 

However, despite all the steps taken, my membership wasnt discontinued. In fact, as the account information shows I was charged the monthly membership fee on the day of the cancelation, XX/XX/XXXX. 

On XX/XX/XXXX, I contacted the club again to confirm the cancelation of my membership. To my surprise and disappointment, I was told that my account had an outstanding balance which was charged on XX/XX/XXXX, the same day I cancelled my membership. I was also informed that memberships with outstanding balances can not be canceled. The charge was incorrect. XXXX  XXXX should not have charged me on XX/XX/XXXX. XX/XX/XXXX was the date that I discontinued my membership. 

My intent was clear. I expressed it many times, by phone and in writing, that my membership with the club is over. Despite these efforts, XXXX  XXXX continued charging membership fees in the months following XX/XX/XXXX and did not communicate any of this to me. 

On XX/XX/XXXX, I was contacted by XXXX XXXX and XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX  XXXX, XXXX, FL, XXXX, phone : XXXX ( referred further as XXXX XXXX informing me that there is a debt that was transferred to them by XXXX XXXX XXXX that XXXX intends to collect. 

On XX/XX/XXXX, I contacted XXXX XXXX XXXX spoke with customer representative XXXX XXXX, XXXX ext. # XXXX ) as well as XXXX XXXX Headquarters ( spoke with representative XXXX, XXXX ext. XXXX ). The companies werent able to provide the confirmation as to the date of the membership cancelation, amount of the debt, and the date when it was transferred to XXXX for collection. The companies werent able to provide proof that they tried to contact me about the matter prior to transferring the account to XXXX. The companies were not willing to provide any information as to why the membership was active past the cancelation date on XX/XX/XXXX. 

The debt that was allegedly incurred is illegal. XXXX XXXX XXXX and its affiliates engaged in the unfair, deceptive, and abusive practices despite multiple good faith attempts to discontinue membership. 

I request that the Consumer Financial Protection Bureau investigate the Company and its affiliates as well as XXXX XXXX and XXXX XXXX XXXX in connection with the unfair and abusive practices described above. 
Attachments : Attachment A copy of XXXX Online Business Center Account Notes ; Attachment B copy of the email cancelation sent on XX/XX/XXXX.

Company response to consumer: Closed with explanation