Consumer complaint received 2017-11-13
Company: SUNTRUST BANKS, INC.
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I am filing an additional complaint since SunTrust failed to answer my concerns in my original complaint # XXXX. Their generalized statements and failure to adequately investigate make us and others believe they are trying to cover up for these employees. I additionally suggest that they speak to the companies lawyers about liability of the company when an employee harms a client. XXXX XXXX seems to feel since XXXX XXXX is no longer employed by SunTrust, I have no claim against SunTrust. She 's wrong. 

In your response to my concerns in the handling of my loan and concerns over unethical behavior of XXXX XXXX an officer at the XXXX XXXX branch of SunTrust in XXXX XXXX you failed to answer my questions. I will try once more to handle these issues out of court but prepared to do what is necessary to get justice. 
Again we believe our major issue is with your employee XXXX XXXX. We believe she lured us into using the builders of her home in order to make sure her home was completed without any major issues. She then failed to pass along vital information provided by the XXXX in the fall of XXXX that would have alerted us to the potential of serious problems with the builders. 

1 ) We originally signed a contract with XXXX XXXX XXXX XXXX/XXXX/XXXX, but the documentation provided to XXXX XXXX review was for XXXX. We were then required to sign another contract with XXXX which caused a delay in finalizing our construction loan. But in XXXX XXXX when XXXX XXXX Review notified our Construction Loan Administrator that the insurance submitted was for XXXX, we were not required to sign another contract. Why? 
If the XXXX XXXX Review is there to oversee the builder why did they accept a signed questionnaire from the XXXX without checking the information they provided? We now know that XXXX XXXX owned 100 % of the company not 50 % as stated and signed on the questionnaire. His mother signed as owning the other 50 %. 

2 ) Can I assume from your response that its acceptable practice to release monies to a builder, who you knew had not been paying his subcontractors? 

3 } If XXXX XXXX did nothing wrong why is she no longer working for you? XXXX XXXX was an officer at the XXXX XXXX branch for over 10 years. XXXX XXXX was still employed by SunTrust prior to me submitting a complaint with CFPB and sending letters to XXXX XXXX XXXX and the manager of the XXXX XXXX XXXX. However, XXXX XXXX was no longer employed per XXXX XXXX by mid XXXX. The timing of her leave seemed questionable so we did a little investigation and learned it was not her choice to leave. 

In speaking to XXXX XXXX she continuously stated that she could not confirm or deny our allegations about XXXX XXXX because she no longer worked at SunTrust. When my husband informed her that he was a retied HR XXXX for XXXX and knew that it did not matter if she was currently employed or not because at the time we claim she withheld important information about the builder she was an employee. A promised returned phone after this exchange never happened. 

I provided the names and phone numbers of the couple who met with XXXX XXXX in the fall of XXXX. The intent of the meeting was to inform XXXX XXXX that the XXXX had just left the construction of a home they were building for their elderly parents with numerous liens and incomplete work. The XXXX wanted to forewarn her so that it did not happen to her, the XXXX were currently working on XXXX XXXX new home. The Wagners were never contacted by anyone at SunTrust. 

As my husband and I are pulling information we found text messages between my husband and XXXX XXXX where she stated that she had cut cashier checks and sent them out. Since to our knowledge none of our subcontractors were paid with the monies she was referring to are you willing to work with us in identifying which subcontractors were paid and how much or require a court order to release? 

I am very suspicious that your company is trying to cover up for these employees and even more concerned that you may destroy or " misplace '' incriminating evidence. I hope I 'm wrong,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation