Consumer complaint received 2023-01-05
Company: TD BANK US HOLDING COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
I recently learned, only by coincidence, that TD Bank USA/Target Credit did not apply my credit card payments correctly, did not reverse a {$29.00} late fee as discussed on XX/XX/XXXX. TD Bank USA/Target Credit charged me additional charges, and has messed up my good credit record. I became aware of this sad mishap only because I attempted to use my Target XXXX towards a small purchase on XX/XX/XXXX. 

What occurred is how TD Bank USA/Target Credit handled my payments, and how their reps do not hear and report accurate information regarding my account or any account holder, with similar situation. This is NOT RIGHT! I respectfully asked that TD Bank USA/Target Credit PLEASE CORRECT THIS WRONG and REPORT an ACCURATE AND COMPETE PICTURE!

Please note, I am a very responsible consumer, and have maintained perfect credit for the past XXXX years. I pay all my credit accounts off early, and/or monthly. Furthermore, I maintain a very low credit utilization rate ( XXXX % ). 

On XX/XX/XXXX, I made a purchase of {$120.00}, which I paid off in XXXX months! 
On XX/XX/XXXX, I made a payment of {$30.00} for payment to be due in XX/XX/XXXX. 
On XX/XX/XXXX, I made a payment of {$50.00} for payment to be due in XX/XX/XXXX. 
On XX/XX/XXXX, I learned, only by coincidence, that your company, TD Bank USA/Target Credit XXXX XXXX me a {$29.00} late fee, of which was to be reversed upon receipt of remaining balance of XXXX. 
On XX/XX/XXXX, I paid off the remaining balance of XXXX. XXXX paid off in XXXX months! Paying this account off was never an issue or problem During XX/XX/XXXX, I learned Target had charged me a {$29.00} late charge, of which I should never have been charged because I had already made the XXXX payment. When I addressed this, the Target representative did not inform me about the XXXX payments I had already made. ( I did not have my statement in front of me ). On XX/XX/XXXX, I paid off the remaining balance of XXXX. 

On XX/XX/XXXX, per telephonic conversation, Target RedCard ( TD Bank USA/Target Credit XXXX XXXX XXXX reverse a {$29.00} late fee upon receipt of remaining balance of XXXX ( & XXXX + XXXX credit card fee ). On XX/XX/XXXX, TD Bank USA/Target Credit XXXX XXXX {$45.00} from my bank, XXXX XXXX XXXX XXXX XXXX XXXX XXXX making my account paid in full, and should have been zeroed out. 

Unknown to me, because I never received any further communication from TD Bank USA/Target Credit XXXX not do what stated they would do, as recorded and noted. They did not reverse the {$29.00} late fee as agreed upon. Me knowing my remaining balance of {$45.00} was received the next day, On XX/XX/XXXX, I was clearly under the impression I was free and clear and did not owe anything. One can not always retrieve statements when their system does not allow it due to server issues, etc. 

I was totally unaware that TD Bank USA/Target Credit XXXX XXXX unearned late charges on top of the late fee they failed to remove as discussed and agreed upon back on XX/XX/XXXX. Once again, I paid off my account on XX/XX/XXXX as I stated I would do, as per conversation with the Target XXXX department back on XX/XX/XXXX. Once again, I never knew I was ever late simply because I made the first XXXX payments to stay ahead. 

I did not receive and was unaware of any new statements after I paid off my account back in XX/XX/XXXX. I was under the impression that my account balance should have been at a XXXX balance. XXXX does not send out statements when account holders have XXXX balances. I normally do not use Targets Redcard. I have no statements between XX/XX/XXXX- XX/XX/XXXX, and between XX/XX/XXXX- XX/XX/XXXX. 

As mentioned, I recently learned, onlly by accident, that TD Bank USA/Target Credit had charged me additional unearned charges, only because I attempted to use the Target RedCard for a purchase on XX/XX/XXXX. 

Upon learning of this unknown to me outstanding balance, I immediately contacted TD Bank USA/Target Credit XXXX XXXX out about these new charges which I was totally unaware of. 

After much frustration and going back and forth, On XX/XX/XXXX, TD Bank USA/Target Credit now stated that they could only remove up to XXXX of their added unearned late fees due to their policy. Because of the long unfruitful time I spent on the phone discussing this matter and having to go to work, I reluctantly paid the lesser of the fees {$29.00} to help clear up this matter, and to avoid x further complications of TD Bank USA/Target Credit XXXX XXXX my good credit. In all fairness and humanness, they should have the XXXX late notice removed and be refunded {$29.00} immediately. 

As of XX/XX/XXXX, Target reps also stated I was never late. TD Bank USA/Target Credit XXXX XXXX corrective action to have this incorrect information removed from my credit reports. 

Some of TD Bank USA/Target Credit representatives do not clearly and accurately communicate the issue of payments received and what has/had been reported or not reported to the credit bureaus. This is not good. In this day of paperless communication, I never received any communication from TD Bank USA/Target Credit indicating that there was a problem with my account. 

In this present day of inflation, XXXX, high gas prices, life issues, etc., it is important to maintain good credit to live, survive, and thrive. In my situation, or any similar which consumers go through. This is CLEARLY NOT FAIR. TD Bank USA/Target Credit XXXX XXXX XXXX, that we, responsible consumers, are their target! They placate and patronize some of its consumers. 

This is not fair for consumers who act, in good faith, honoring our part. TD Bank USA/Target Credit clearly did not honor its part by manually correcting miscommunication, human error, a companys inability to correct certain issues, and/or computer error. I, or any consumer, should not be penalized. TD Bank USA/Target Credit is not reporting accurate information and presenting a complete picture. 

CORRECTIVE ACTIONS TARGET NEEDS TO TAKE : XXXX XXXX XXXX XXXX XXXX XXXX to remove the XXXX late notice from my account. 
*Restore my credit limit to previous credit limits ( 1Target initially lowered my limit due to my non-use, of which I filed a report ~ 2 years ago ) *Refund {$29.00} late fee I reluctantly paid to avoid further confusion with Target. 

According to the FCRA, consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. 
Again, please IMMEDIATELY REMOVE THE DEROGATORY INFORMATION, which even TD Bank USA/Target Credit states is not correct. and send me written confirmation that you have complied with the law. Thank you for your prompt attention to this matter. 

Sincerely XXXX XXXX XXXX XXXXTD Bank computer algorithm was not accurate and lowered my good credit 2 years ago based off my factual perfect payment history, XXXX XXXX ; Target claimed old, outdated, non-factual information XXXX years because consumer was not using their financial product. Target reduced XXXX down to XXXX.

Company response to consumer: Closed with explanation