Consumer complaint received 2018-09-13
Company: MIDCOUNTRY FINANCIAL CORP
State: NE
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
On XX/XX/XXXX, I applied for a loan with this XXXX XXXX company, through the verification process they contacted me and said that they thought I was not the one applying for the loan. I explained the agent that although I has asked my wife to help me type the information in the actual application, I had been the one completing and checking agreed and consenting to the application. They denied the application and I call them to follow up why as they had approved me previously and send me an email saying so, they guy I spoke to said that the reason was that they couldn't verify my identity and so they needed to run the information again. He asked me all my details and I gave them and they without asking me pulled a second credit inquiry on my credit, on XX/XX/XXXX - just 7 days after, I had no idea they did, and he never told me he would otherwise I would have never consented. I learned about that until a month later when I checked my credit score and report. After this last time, I was approved for {$2500.00} and since I had an emergency and financial need, I took the loan regardless that they had offered a lower interest they ended up with a 28.023. I made my first payment on XX/XX/XXXX and they took an additional month worth on XX/XX/XXXX, I called them and asked them why, they said it was an error and that they will not take another payment until XX/XX/XXXX, on that day I also requested and gave authorization for my wife to be able to discuss the the account with them and make decisions, well on XX/XX/XXXX they took another month 's payment, and that is a total of 3 months worth of payments in less than 31 days. My wife called them and requested an explanation as to why they were taking additional funds, they told her they were going to take the payment as long as they had the account on file, regardless that I had been told they wouldn't. She inquire why they had not replied to an email inquire I sent asking as to why my credit had been inquired twice and how as a courtesy they could please retrieve the second inquire since I was after all their customer, they guy laughed at my wife asking for that and he said it was done. My wife and I had to look for another loan so we could pay this off, since their service was very awful and the experience with them I regret very much, my wife called and a guy named XXXX answered the call, she greeted him and said he needed some help with my account, the guy without identifying the account told my wife immediately that he can't answer anything my wife advise that she was authorized in the account as I has signed a release for that, he then in a very sarcastic manner spoke to my wife and told her he didn't even know who or what account it was, although she had already identified the account in the automated system that allows them to id the caller previous to them coming to the phone, his customer services was absolutely awful, just like every single person we got to deal with, is absolutely sad that they hide under the promise to want to help military families like us that are struggling in today 's economy, when they have no regard or interest other than charge higher interest rates and take advantage of the necessity of families to really hut you even more. We paid off our loan today thank XXXX after getting the funds from another lender who treated us with respect. I think companies like XXXX XXXX need to be investigated for their bad dealings and bad way to do business, these type of companies should not be in existence, they don't have scruples in their business, I regret very much to have dealt with them. I am not a guy to come and review or report anything, but I want to help other military families like myself to avoid falling into their trap.

Company response to consumer: Closed with explanation