Consumer complaint received 2022-10-05
Company: CITIBANK, N.A.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
In XX/XX/2022 Citibank Shop Your Way Rewards card offered me via email a deal FIX IT UP AND GET REWARDED ... spend {$1000.00} on qualifying home repairs to receive XXXX bonus points. I activated the reward. I was contemplating replacing our custom shower door and this prompted me to do so. I called my credit card BEFORE I charged {$2400.00} to XXXX XXXXXXXX XXXX  XXXX to verify that this purchase would give me that deal. They assured me it would. 
( I have other credit cards that would have given me a cash back for that purchase but I chose this great deal instead ) As of yesterday XX/XX/XXXX no points were assessed on my account so I called XXXX and they said I had to call Citibank XXXX XXXX I called them and a hard to understand foreign person did not make any sense to me so I asked for a manager who spoke XXXX. The manager said XXXX XXXX used a XXXX to charge my purchase therefore it did not register on their end as a Home Improvement item. They will NOT honor my request. How can a consumer know that??? 
I am hoping you can help me as this is the SECOND offer from this credit card that they have back peddled on and refused to honor in over 2 years. 
Thanks I have all the paperwork to show I did all I should do on my end and hopefully they recorded my XXXX call to verify I asked BEFORE I used the card for that purchase. 
It is hard for me to upload the email but I just copied and pasted it. 

citi.com XXXX, activate your special limited-time offer! 
XXXX XXXX Inbox Shop Your Way Card <shopyourwaycard@info16.citi.com> Unsubscribe To : XXXX XXXX Fri, XX/XX/XXXX at XXXXXXXX XXXX  Earn XXXX Bonus Shop Your Way Points on eligible home improvement purchases until XX/XX/2022. 
Shop Your Way XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX smiling people work together outside to build a wooden chair. 
Fix it up and get rewarded! 
Earn Bonus Shop Your Way Points on eligible home improvement purchases made with your Shop Your Way XXXX. 
XXXX, activate this limited-time offer now to earn XXXX Bonus Shop Your Way Points when total eligible home improvement purchases of {$1000.00} or more are made using your Shop Your Way XXXX from XX/XX/2022 ( or the date you activate this offer, whichever is later ) through XXXX Power Drill Icon Home Improvement Activate Your Offer Dont wait offer ends XX/XX/2022! 
If you've already activated your offer, thank you! 


copy & pasted my receipt for the shower door here- Re : Estimate XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX / Sent XXXX XXXX XXXX To : XXXX Tue, XX/XX/XXXX at XXXX XXXX  Please order my door with the satin finish! 
Thanks so much XXXX XXXX Sent from my XXXX XXXX On XX/XX/2022, at XXXX XXXX, XXXX wrote : XXXX XXXX Dear XXXX XXXX : XXXX XXXX Please review the attached estimate # XXXX for your shower enclosure options measured earlier. The price options are listed for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX. 
> > Feel free to contact us if you have any questions or if you would like to order. 
> > We look forward to working with you. 
XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the total charged is {$2400.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation