Consumer complaint received 2017-10-30
Company: DISCOVER BANK
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I was scheduled to have a revision XXXX done with XXXX XXXX XXXX, XXXX. of XXXX XXXX Surgeons on XXXX/XXXX/XXXX for a previous XXXX XXXX XXXX already paid {$11000.00}. for which was unsuccessful and the XXXX agreed to do over for the cost of the XXXX 's & XXXX room time of {$1200.00}. During my pre-op appointment a week prior to XXXX, XXXX/XXXX/XXXX ( they would not schedule me sooner, which is normally XXXX weeks prior XXXX XXXX XXXX tried convincing me that I should add a unnecessary XXXX to my already scheduled XXXX which would cost an additional {$9700.00}. I was pressured to pay this amount immediately and was given many stories as to why I should do this, even though XXXX XXXX had told me just a few months prior in another consult that this XXXX was unnecessary for years to come. I gave into the pressure as my father has just XXXX away and I was feeling very vulnerable. On XXXX after receiving numerous calls from the office XXXX pressuring me to submit payment I reluctantly provided two credit cards to the office manager, placing {$4000.00}. on a Discover Card, which was the card I previously used only two weeks prior when I placed the original XXXX amount of {$1200.00}, and the remaining amount of {$5700.00}. on my XXXX XXXX card. After thinking over what I had done during the course of the weekend, whereby the XXXX 's office was closed, I called XXXX XXXX 's office that Monday, XXXX/XXXX/XXXX, only one business day later, with the transactions still in pending mode, to cancel the XXXX. I was told by the office manager that because it was a week out from XXXX that I was unable to cancel and receive a refund. I was shocked and at that time the office XXXX called and left this on voice mail the office was closed. I called back and pressed option XXXX to speak with XXXX XXXX and from the moment I called him he was a bully, interrupting me, not allowing me to speak, when I finally got out why I was calling him he at no time asked me why I felt I needed to cancel. His only focus was on the money he was to lose, and being inconvenienced from having to move his XXXX schedule around, while comparing my situation to purchasing an airline ticket. I hung up crying feeling defeated. There was no way I could possibly see XXXX XXXX again, much less have him operate on me to do the original revision XXXX. I wrote a letter to XXXX XXXX 's manager XXXX detailing why I felt uncomfortable and needed to cancel XXXX. Letting them know that I no longer had trust in XXXX XXXX as a surgeon. I also expressed to them that had a recorded call whereby XXXX XXXX said several times in the conversation that " I do n't ever want a patient that ever feels uncomfortable to get work done with me. But, listen even if later you reconsider and you find yourself waking up in a cold sweat, we will be just fine, do n't worry about us, we will be happy to give you your money back and you could go to anyone you 'd like, I can give you some names of people, but whatever it is I just want you to be happy. And, " You have all the way up to the day of, so do n't think you have to go through with it. '' And, " I 've never kept one deposit ''. The office refuses to reimburse my credit cards, now totaling {$10000.00}, for the revision XXXX of {$1200.00}. plus the add on XXXX of {$9700.00}. between two credit cards. Since then I 've filed a claim against XXXX XXXX with the Arizona XXXX XXXX, as he is already on probation with them and has lost the use of hospital privileges, due to having a felony on his record for breaking and entering into a medical facility and stealing narcotics for a XXXX addiction he had & I reported that he plans to keep my money. The medical boards states on their site under : Arizona Revised Statutes for MD 's - Definitions XXXX # XXXX - Unprofessional Conduct ( u ) Charging for a fee for services not rendered. I also filed a complaint with the Attorney General 's Office against XXXX. XXXX. And, a dispute with both Discover Card as well as XXXX XXXX card. When I called XXXX to file the dispute, several times calling back with additional information, they XXXX ) refused to submit the claim for 15 days XXXX ) They had no compassion in the conversation for what I 'm going through as their customer XXXX ) They have said each call that I 've placed that none of the information counts that I gave them that they base everything on the financial documents that I sign. However, XXXX XXXX card took my disputes and filed them immediately, offered compassion for what I 'm going through in all of this and has not only temporarily refunded my card in full during the investigation process, but has also removed the money from XXXX XXXX  account. At this point I feel Discover card is abusing the system by allowing XXXX XXXX to receive payment for services not rendered, as I was clearly pressured into having this XXXX done, as well as into reading & signing their 40 pages of paper work/financial docs under duress, in a matter of approximately 5 minutes while being rushed the entire time. It 's simply unethical to ask for payment for services not rendered. I feel completely uncomfortable allowing XXXX XXXX to operate on me after the way he treated me with verbal abuse & unprofessional conduct.

Company response to consumer: Closed with explanation