Consumer complaint received 2017-11-04
Company: Navient Solutions, LLC.
State: PA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Discharge all student loan alleged debt due to false certifications, unlawfully retained refunds and identity theft used to obtain money from U.S. Department of Education that was secured by academic institutions, suspend and or terminate Program Participation Agreements of all who engaged in Program Integrity violations for failure to maintain fiscal management controls over Title IV funds between XX/XX/XXXX through XX/XX/XXXX that resulted in mismanagement of federal funds. 

Navient as servicer with an existing PPA with the U.S. Department of Education who have participated in concealing over {$38000.00} in students loans that were refunded to it on XX/XX/XXXX from XXXX XXXX XXXX XXXX XXXX XXXX  for Loans 1 & 2 for {$10000.00} ; it failed to disclose until I, the borrower investigated that occurred on XX/XX/XXXX and on or about XX/XX/XXXX loan from XXXX XXXX XXXX XXXX XXXX who refunded Loan # 6 to  XXXX XXXX for {$5000.00}. Collectively these three loans XXXX 1 & 2, XXXX loan # 6 today with principal and interest total more than {$38000.00} because of its failure to deduct these refunded student loan debts from my National Student Loan Data System and national Credit Reports. Further since Navient breached it fiduciary duty owed to the U.S. Department of Education it has caused its liability, then all fees, charges and debts associated with these three loans in particular should be the debt of Navient and Navient alone. Navient 's PPA should as a matter of law for massive mismanagement of Title IV Higher Education Act of XX/XX/XXXX taxpayer money should be terminated from further participation in the student loan and federally insured programs of the federal government. 

With regard to XXXX, it similarly caused the liability to the U.S. Department of Education for its willful misrepresentations made to the AWH Hearing and Tribunals group on or about XX/XX/XXXX or thereabout alleging a debt due and owing from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Had XXXX conducted an investigation as is part of its PPA due diligence responsibilities before defaulting Loans 11 & 12, it would have learned the cost of attendance was less than {$3000.00} for the two semesters attended, i.e., Fall XX/XX/XXXX and Spring XX/XX/XXXX ; further, it would have learned that XXXX retained unlawfully {$18000.00} of the {$21000.00} it received from the U.S. Department of Education. Since XXXX and XXXX caused the liability of the U.S. Department of  Education that XXXX and XXXX should be held liable for their respective breaches of the fiduciary duty both owe to the U.S. Department of Education. All associated debts, interest, fees and other charges as a matter of law should be their debt and their debts alone. I am but a borrower. I was forced to conduct an investigation to prove I do not owe the alleged debts reported incorrectly on the National Student Loan Data System report filled in and completed by unconscionable acts of massive fraud by PPA holders.

Company response to consumer: Closed with explanation