Consumer complaint received 2022-01-11
Company: HW Holding, Inc
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I co-signed for my adult son to live there the XXXX XXXX  in XX/XX/XXXX. My son has a developmental XXXX and I help him manage finances and other day to day chores. At the time, the apartments were under XXXX XXXX but later changed to XXXX & XXXX XXXX. 

In early XX/XX/XXXX my sons car was towed because he did not have the correct parking sticker on his car. When I signed the initial lease and each of the following XXXX years, I was never informed we needed to update parking stickers, nor was this in the leases. There was never a notice left on his car, it was simply towed. I let the office know I was unhappy about what happened and reminded them of my sons XXXX  and that I was to be communicated with regarding all reminders. The office assured me that I would get all future communications, this did not happen. 

Later on that same month, my sons apartment was entered without notice. My son thought someone was trying to break into his place and each time the bolt was unlocked, he re-bolted it. You can imagine how terrifying this might be to someone who doesnt understand what is happening. Again, I let the management know, my son is XXXX, please communicate with me anything happening with the apartment. They assured me they would. It is obvious they knew to notify me, since they are coming after me for the alleged debt, and not my son. I reminded them of the reasonable accommodation for my son, and the XXXX at the time said some crude words ( she was later fired ). I spoke to her boss who assured me I would get all future notifications ( I never did ). 

In XXXX, they told me they could no longer accept my sons XXXX XXXX payment since it didnt cover the full amount of the rent. I would have to get a cashiers check. My son is on a XXXX XXXX, barely leaves the house, but would have to go to the bank and pay an additional fee for a cashier 's check as they no longer were accepting partial payments. This felt like retribution for my previous complaints. 

That same month, they told me I would need to cancel my sons current utilities and start using their XXXX utility billing. I explained I could not do that as my son gets reduced utilities because he is on XXXX. I refused and was called repeatedly about canceling his utilities and using XXXX. 

Water, sewer and trash were supposed to be a set amount of {$35.00} per month as stated on the lease, but was always more than that, sometimes as much as {$17.00} more per month. Each time I emailed the office about this, they ignored my emails, except once where the XXXX asked if we could speak by phone. I wanted it documented in writing, so we never did speak about the water/sewer/trash billing and my son was simply repeatedly overcharged. 

In XXXX of XXXX, I told the XXXX  that it didnt seem like they were able to provide a place for someone like XXXX and that I wanted to move him out. They said I just needed to find a replacement tenant. I wasn't sure why he needed to find a replacement tenant since they were the ones breaking the lease. I found someone to replace XXXX. Once I did and informed the office, they told me I would have to pay a lease transfer fee of {$350.00}. I asked them what this fee was for. I contacted an attorney who said I can only be charged for actual fees associated with losses or what they could account for, so I asked for the accounting of these costs. I asked for the accounting of these costs over 20 times and they were NEVER able to tell me what this fee covered and simply avoided my question. 

They forced XXXX to move out three days before his actual move-out date, which was not in the lease, but this money was not returned. I had the apartment professionally cleaned and it was spotless. 

After XXXX moved out, I emailed them asking for the deposit to be returned and sent them a detailed list of what I felt we were owed. 

In XXXX, I started getting calls from a collections agency. They have sent me to collections, even though my son 's name is on the lease. I was never told I had the right to contest the debt, even though I have because I know I don't owe them anything. 

I sent emails to the XXXX  regarding fees owed to me on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Emails and voicemails sent to debt collector, Hunter Warfield to substantiate my claims on : XX/XX/XXXX XX/XX/XXXX I do not believe the debt collector is reading the documentation or reading it carefully to realize the XXXX XXXX accounting is inaccurate.

Company response to consumer: Closed with non-monetary relief