Consumer complaint received 2023-01-02
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX, my wife and I sat through a grueling XXXX high pressure Timeshare exit seminar at a local hotel in XXXX XXXX XXXX Florida, presented by Consumer Law Protection of Pevely, Missouri during the height of the Covid pandemic. 
Consumer Law Protection convinced us to sign a 2-year money-back contract in the amount of {$17000.00} to terminate our 2 timeshare contracts and had me sign 2 applications for credit cards, one with Chase Bank and another with XXXX XXXX XXXXXXXX and XXXX XXXX XXXX in the amount of {$7300.00}. My wife also charged {$3000.00} on her personal Chase credit card. We were told that the process should take about 3 months, but not more than 6 months. When I asked about the XXXX length, I was told that this was only if an extremely unusual event occurred and that we were protected with a money-back guarantee. I began a monthly telephone follow-up call with what appeared to be a phone bank, but by XXXX of XXXX they stopped taking my calls, so I immediately contacted both Chase and XXXX XXXX XXXX informing them that I had apparently been a victim of fraud. XXXX XXXX XXXX immediately refunded to me the {$7300.00}, but Chase refused, and explained that the documents were in order and that fraud could not be shown until the contract expired. 
It has now been 2 years and 6 months since we signed the contract, and since that day we have never been contacted by Consumer Law Protection, neither by telephone nor by e-mail nor in writing. Since I have never received the services for which I paid, nor a refund from Consumer Law Protection, I am requesting that Chase refund to me the sum of {$7300.00}. My wife will file a separate complaint for the {$3000.00} charge to her personal Chase card. 
Consumer Law Protection, together with XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, et al, are closely held corporations jointly owned by XXXX XXXX, XXXX XXXX XXXX and their respective spouses. 
On XX/XX/XXXX, all the above entities were sued by the Attorney General of Missouri for using misleading statements and high-pressure sales tactics and taking more than {$2.00} XXXX from nearly XXXX consumers to help consumers get out of their timeshares, a violation of the Missouri Merchandising Practices Act. 
On XX/XX/XXXX all of the above entities were also sued by the Attorney General of Alaska. The lawsuit alleges that the defendants promised to get consumers out of their timeshare contracts in exchange for large upfront payments, but then failed to follow through on their promises. 

EXHIBITS 1. Two-year Timeshare Termination Agreement with Consumer Law Protection dated XX/XX/XXXX promising a complete and full refund. 

XXXX. Chase Freedom Credit Card statement dated XX/XX/XXXX, showing a charge of {$7300.00} by Consumer Law Protection. 

XXXXXXXX XXXX XXXX XXXX  report showing XXXX XXXX as owner of Consumer Law Protection, a closely held affiliate of XXXX XXXX XXXX XXXX and listing subsequent legal actions taken against them. 

XXXX. XXXX XXXX XXXX report showing XXXX XXXX XXXX ( XXXX XXXX wife ) as a Director of XXXX XXXX XXXX XXXX, a closely held affiliate of Consumer Law Protection and listing subsequent legal actions against them. 

XXXX. Copy of XXXX XXXX XXXX dated XXXX of XXXX confirming the XXXX  information and revealing that in XXXX of XXXX XXXX XXXX and XXXX XXXX were accused of a {$2.00} XXXX XXXX fraud and charged in federal court with XXXX counts of bank fraud and XXXX counts of money laundering. Applications were submitted in their wives names to conceal the fact that both individuals are convicted felons and listed in the XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation