Consumer complaint received 2021-04-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have 2 major issues related to Capital One. 

The first issue relates to a blatant bait and switch. In late XXXX I went looking for a credit card that I could use to consolidate debt by transferring balances over at a proportional rate. At that time I applied for a XXXX credit card with Capital One based, primarily, on the promise of a 0 % balance transfer as shown in its advertising. 

I even called Capital One direct to confirm the terms of the balance transfer offer with an agent before applying. Based on that confirmation I applied for, and received, a XXXX credit card. When I went to attempt to transfer the subject debt to this new XXXX credit card shortly after receiving it, I was told by the agent that I did not receive the 0 % transfer offer and that Capital One has the election to give, or not give, that offer to applicants at its discretion. The balance transfer option was the entire reason for my applying for the card and I would never had applied for it without that offer. I already had one Capital One card, I certainly didnt need another one. In short, I was tricked into applying for a card I didnt need based on a 0 % transfer offer I never received. 

The second issue relates to the same XXXX credit card. As noted, I already had one Capital One card which I had set up auto pay from my bank account. Sometime between XXXX and XXXX of XXXX I called Capital One customer service in order to set up auto pay on my XXXX credit card as well. On that call I was assured by the representative that the auto pay would be handled so I assumed it was. I was later informed however that the auto pay was never actually set up and that the required {$75.00} XX/XX/XXXX payment under the XXXX credit card was not paid. Once I was alerted to this fact, which was not until XXXX, the delinquent amount was of course paid in full. However, by the time I was alerted of the missed payment a late payment was noted on my credit report. As you can XXXX I was not happy and I began calling Capital One customer service trying to figure out what happened and how to get it resolved. 

I religiously pay all my bills so the above alleged late payment is literally the ONLY late payment on my entire credit report. As a result of this alleged late payment my credit score dropped more than XXXX points XXXX to under 700 on bank run credit reports XXXX in XXXX of XXXX and has remained close to there ever since. This lower credit score has made it impossible to refinance any of my existing loans or to purchase the new home my family was looking to buy. As a result of this, since XXXX of XXXX I have been fervently trying everything to get this matter resolved, and this alleged late payment removed from my credit report ; including making multiple calls to Capital One to request evidence of my calls with Capital One and spending hundreds of dollars on a separate, third-party, credit report disputing company to intervene. 

After more than a year dealing with this nothing has worked. In fact, as a result of my continued calling Capital One labeled me as disrespectful and closed all of my accounts in XXXX of XXXX without notice. Now I am stuck with an outstanding credit card bill for a card I was tricked into applying for, no actual credit, and a damaged credit score. All because Capital One failed to do what it promised.

Company response to consumer: Closed with explanation