Consumer complaint received 2021-11-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Unexpected increase in interest rate

Complaint:
XX/XX/XXXX I called to ask for help understanding my interest fee 's, and how my upcoming bill would be affected by paying my balance down to {$0.00}. My direct question was something like, will I expect ANY FEES on my bill, if I pay my balance to XXXX right now. 

Her answer was something like, no you don't get any interest if you pay your balance to XXXX every month. I said, so I won't have any unexpected fee 's? she said no. 

I initiated a full payment immediately after getting off the phone, it cleared the next day on the XXXX of XXXX, 2021. 

I received a bill on XX/XX/XXXX for XXXX in interest and fees, of which the minimum payment due was XXXX. 

If I were to pay the minimum of XXXX today, I will be charged interest next month on the XXXX This was NOT explained to me, until I called in AFTER receiving the unexpected charges. The rep said that because I was told accurate information, and because my balance had not been paid off at the end of the previous cycle, I should have just understood that I would be billed interest every day of this cycle, on that balance, until it was paid. 

I should have had that kind of an explaination on the XXXX! I would have just asked when and how much to pay to keep my balance AT XXXX! 

I want to make sure I use credit responsibly, and never have unexpected bills! My decision to pay my bill all the way to XXXX was because I want to keep a lower balance running! I was going to reset from XXXX, and only charge to it what I can pay immediately. This will save me unexpected interest fee 's and lower my costs. 

Even the rep from the XXXX said it was technically a correct answer but he see 's how it was the wrong answer for my question and that the rep must have misunderstood me, but there was nothing to be done, I owe what I owe even if I misunderstood my terms, and even if she misunderstood my clarifying questions. 

I don't know my rights, but I asked for a copy of my recorded call, which they listened to in order to deny me any kind of resolution. They won't let me have it, which leads me to believe that their reason for not resolving my issue was taken out of context. If the conversation were heard and evaluated in whole, with common sense, it would be CLEAR that the rep promised me that I would not have unexpected charges. 

It is NOT about {$40.00}, it's about feeling mislead in a way that could have easily messed up my plans, and caused a late payment, additional interest, and even a mar on my credit report. 

I feel wronged on a deep level and even XXXX said she totally understood where I was coming from and I was right, but that she could do nothing for me. 

This just smells to me like unfair treatment. Contracts are hard to understand, and we have fairness in our lending in America. This felt to me like I was given a textbook answer that was very misleading so that I wouldn't expect a bill, and would be charged late fees. 

Can anything be done with regard to this issue? I have paid the full amount immediately after speaking with XXXX, and I am very unhappy.

Company response to consumer: Closed with monetary relief