Consumer complaint received 2019-06-11
Company: Paypal Holdings, Inc
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I am dealing with an issue with XXXX / PayPal right now. I have been misled, swindled, and duped by XXXX. Multiple times I spoke on the phone with XXXX XXXX XXXX and I was told that the circumstances of this case would be covered under Seller Protection. As my labtop was either damaged in transit by XXXX OR it was damaged by the buyer in order to force a return. One of those two things has happened. My money should not be on hold in PayPal and there should not be any negative balance on my PayPal account. 

This situation Im facing looks like an obvious case of " buyer 's remorse. '' Its not just me who thought that. When I called PayPal, after explaining what happened, the customer service said that she thinks it sounds like a situation of buyers remorse. PayPal put my balance into a negative balance of XXXX due to the actions of XXXX and XXXX XXXX. This is not okay. I have been duped into believing that I am covered by XXXX Seller Protection. I did everything correctly that I could in selling this item. I am extremely upset how this has been handled by XXXX and PayPal. I have never faced a situation like this before. 

The buyer received the item in the condition described. The buyer is apparently now fraudulently lying about the condition in order to receive a refund, even though the labtop was described accurately in my XXXX listing as a " used '' labtop with cosmetic imperfections, sold " as is '' with no returns accepted. Because I am unable to accept returns on this item. I find it incredibly unfair that I have gone to great lengths to document the condition of the labtop, both before listing it on XXXX and before shipping it to the buyer, but yet XXXX is wrongly placing the blame on me. 

There is a real likely possibility in this case that the buyer has scratched or damaged my old labtop on purpose in order to fraudulently demand a return/refund. The other possibility is that the labtop was damaged in transit by XXXX since I first had to ship the item to XXXX  shipping center in Kentucky. It should be covered by XXXX Seller Protection which is supposed to protect a seller against fraud and other cases such as mine. The photo the buyer showed me of the so-called damage looks nothing like the condition of the screen before I shipped it to him. I also took photos and a video before shipping the labtop to the buyer in order to document the condition of the item. It did not look like that! The labtop was first shipped from me to XXXX, and then the labtop was forwarded to the buyer in XXXX. 

However, I have a strong suspicion that the most likely scenario is that the buyer has had " buyer 's remove '' and is therefore lying about the condition of the item to convince XXXX to allow him to return it. 

I just saw that my PayPal account is currently in a negative balance. Furthermore, money being received to my PayPal is not even appearing to me as available. Basically PayPal is just stealing my money. This can not be happening.

Company response to consumer: Closed with explanation