Consumer complaint received 2023-01-20
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Note ; I have and hold many, many years of paperwork to back up all the information I am sharing with you. 

I purchased a XXXX when I was younger in XXXX. With that purchase I obtained a home improvement loan. Wanted to upgrade the condo and then when I sold it, could possibly make a profit. 

When I purchased the condo it was at that time, the crazy XXXX XXXX loans going around that I unknowingly signed onto. It was my first time, single, being a homeowner. As XXXX XXXX did with so many people it defaulted my loan and forced, I will repeat forced me to file bankruptcy on that loan, even though I had worked out a short sale with a real estate agent. They did not and would not accept that, hence, me filing bankruptcy and having bad credit for 7 years. I survived and moved on. Never banking with Wells Fargo again. 

XXXX, I am going to start my own business. I check in with my bank that I have been banking with XXXX XXXX XXXX XXXX. They turned me down for a business credit card because I had negative information on my credit. I looked into it and found that Wells Fargo re-entered my home improvement loan onto my account for not paying 20 years ago. When they forced me to file for bankruptcy they should have taken the loan contingent with the property off with it. Or included the loan on the 7 year negative credit. By Wells Fargo reintroducing this negative information on my credit again, and it will be there for another 7 years, it will impede on new business, it will force me to pay higher interest rates. This is a perfect example of the large corporations attacking, harassing and nickel and diming regular taxpayers. We all know that if I were a rich person or a well known politician this would not be happening. 

I did submit several investigative disputes. I also contacted and talked with XXXX individuals at Wells Fargo that work in the Complaints Office, that is a Exec. Office Case Specialist ( have the paperwork, letter from this dept. and contact ) in XXXX, and was told that the information should not be on my credit. Then later received another letter XXXX, from a different person in the same dept. and was informed that they could not change the negative information that they entered. I have the paperwork and contact if needed. 

There are more avenues to this issue, but, the afore mentioned is basically the core of the issue. I would like to start a business. This is a Designing business, and it will help my community. I am being altered from this due to the miss handling of my credit records from so long ago. XXXX, would it be possible for you to assist me with this issue. I believe it could probably be easily resolved if you and your excellent team take a look into why they will not address this matter. 

I look forward to hearing from you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation