Consumer complaint received 2022-11-15
Company: Moria Development, Inc.
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Oh my goodness, please help! I have been submitting documents for months and each time they are not received and then my file is closed!!!!!! Today, I received a summons, and I was told that my case was closed again! Please review the calls that were made to XXXXPeoples Mortgage and recorded for quality assurance to verify all of my claims. All documents have been submitted and I have the screen shots to prove it. My home is still in foreclosure and my family members ( ex-husband and son ) are receiving summons. The allegations are not substantiated because I have not faltered any of the attempts to rectify the situation. The company is not organized and each time I call, which is often they have to go through the same dumbfounded process of locating my documents, each time there is a long apology and assurance to make it right, but, they have not! Now, my home is in jeopardy and I am extremely upset, saddened and incredibly embarrassed because my family is being harassed and I appear to be irresponsible. Please review the calls, what else are they recorded for? I just want to keep my home and I need the people at the mortgage company to rectify their technical issues. 
Most recent correspondences sent to XXXX Peoples Mortgage : XXXX called again, no document received, again. Rep. suggested another email address. Document were re-sent to this address XXXXEach time I call a different person reads me the same two minute disclaimer with complete accuracy but then spends the next five minutes checking multiple, places for my documents. No one can see all of the documents and it appears to be a very haphazard process the team at XXXX Peoples Mortgage is navigating through. In the meantime my home is still in foreclosure status despite my cooperation and multiple submissions. Please help! XXXX XXXX called to verify submitted docs were received, XXXX Peoples Mortgage person stated that four to five days would be needed to review the docs. ( pay schedule ) XXXX called again, but no new information was available XXXX email sent with new information. 
I must admit that I am really concerned about the amount of time that it is taking for XXXX Peoples Mortgage to complete my mortgage re-structure, loan workout packet. I have consistently called and sent in information but there seems to be no movement on their end. Each notification I receive has stated that my file was closed due to inactivity, despite the constant activity and information that I provided which makes me fear that nobody is truly working on my case. I do not want to lose my home. My past attempts to make payments were denied because I was going through the restructuring process, but my home is now in foreclosure. I want to make to make it right and get back to making consistent payments. Please tell me what else I need to do. 
XXXX text stating there has been a change, logged in but my account status is limiting access Follow-up call made, XXXX Peoples Mortgage associate said that thy were waiting on the same documents that I sent four times. She placed me on hold for a few minutes and then found the documents and explained to me that no action on my part needs to be taken and that I was just waiting on the file to be reviewed. ( Please review the recorded calls!!!!! ) XXXX a freaken summons was sent!!!! 
Called attorney XXXX XXXX XXXXXXXX. Left a message Called XXXX/ Peoples Mortgage again, the rep. said the same thing, she couldnt find the document and was going to ask somebody else, to get back to me discounted and no reply. 
Called again and was told Loss mitigation closed on the XXXXAppeal letter sent to XXXX/Peoples Mortgage and another complaint filled with CFPB

Company response to consumer: Closed with explanation