Consumer complaint received 2023-05-24
Company: TMX Finance LLC
State: GA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
On XX/XX/2023 my car was repossessed by TMX finance AKA title bucks. After seeing your security cam that my car is taking I gained that they had got my vehicle that night. When the vehicle is taking as on security camera I can see that my lights and XXXX security features are going off crazy while he's pulling off with my car. On XX/XX/2023 I was able to regain my vehicle after paying what was old to get it back which was around {$700.00} in which I'm being told none of that went toward my loan and actually that I owe more than what I even borrowed which is even more confusing after being lied to by staff saying on the phone that once I once I paid I will be able to get my vehicle back that turned out to be a lie I got dropped off at the store and after I paid all the money I had to be told that I can't get my vehicle until Monday and at a place at called XXXX. I was furious because I just gave them all my money so I had no way of getting home which I had to walk from that store all the way home because of the staff line so they can get the money I then get to IA on the XXXX to get my vehicle and they gave me a as as I figured it is being a paper for me to get my vehicle out of their possession and do to that my insulin was in the car and I needed it very badly so I was very disoriented already and the staff knew that they had me sign the inventory sheet from the on the XXXX and I signed it on the XXXX when I got to my vehicle it would not start the staff suggested I charged my battery so he brought the battery charger to me which I charged it up and the car after a few tries and started only is that is a proceed out I'm riding on the highway it just finally come to me that wow that my dash cam is missing which sparked me to believe someone was in my car and as I looked through a lot more things in my car a lot of more things are missing as well including personal debit cards my wallet was in the back throw it open my drone was missing my jewelry was missing my shoes was missing I then called IA which she tells me I have to come all the way back there to make a report which I can't make it all way back there because I live nowhere near their location I then called XXXX police and they came out my house where I made the death report of my things I didn't call TitleMax and IA and the tow trucking company trying to see who's going to take accountability for my things being taken or who's going to reimburse me back from my loss which should be fair but all three of the companies XXXX XXXX and the tow company XXXX XXXX XXXX XXXX are all pointing fingers at each other and no one 's taking accountability and I'm at a loss of all my things while tired of us had the density to call me about my payment being coming up due but never call me back about my things being taken out my vehicle which is very unfair and I'm disappointed in all the XXXX companies I'm asking for the cfpb so please help me with this matter because I believe since they are big companies they feel they can just step on the little guy and and nothing gets done about my matter. This this stuff of my things has really hurt me financially with them taking my drone which is how I make a living and my jewelry and miscellaneous things that I showed the XXXX police XXXX as he made the report all receipts for everything and the company 's basically are not respecting the police report at all. District XXXX for XXXX finance has received police report and my formal complaint about the theft it's going on month and few days and no one has resolved my problem that they caused

Company response to consumer: Closed with explanation