Consumer complaint received 2019-10-30
Company: The CBE Group, Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Confusing or missing disclosures

Complaint:
RECENT DEPARTMENT OF JUSTICE SUCCESSES On XX/XX/XXXX, the United States filed a complaint and entered into a settlement agreement in United States v. XXXX XXXX, XXXX  ( XXXX ). The complaint alleges that XXXX XXXX, which provides on-base military housing at XXXX XXXX XXXX in New Jersey, engaged in a pattern or practice of violating the Servicemembers Civil Relief Act ( SCRA ), 50 U.S.C. 3955, by imposing lease termination charges against XXXX servicemembers who had properly terminated their residential leases under the SCRA. Specifically, the complaint alleges that XXXX XXXX was requiring servicemembers who terminated their leases early following receipt of permanent change of station or XXXX orders to repay rent concessions they had received for prior months. The settlement agreement requires XXXX XXXX to pay {$45000.00} in damages to XXXX servicemembers and a {$17000.00} civil penalty to the United States. The agreement also requires XXXX XXXX to adopt new polices and training to prevent future violations of the SCRA. 
On XX/XX/XXXX, the United States entered into a settlement agreement in United States v. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX. The complaint, which was filed on XX/XX/XXXX, alleges that a company that provided foreclosure services to mortgage lenders in the Western United  States violated the Servicemembers Civil Relief Act by foreclosing on XXXX homes owned by protected servicemembers without first obtaining the required court orders. The settlement agreement requires XXXX XXXX, which has gone out of business and is in state receivership proceedings, to pay up to {$750000.00} to aggrieved servicemembers. 
On XX/XX/XXXX, the United States filed a complaint alleging that XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX violated the Servicemembers Civil Relief Act ( XXXX ) by failing to refund a type of up-front lease payment to XXXX servicemembers who lawfully terminated their motor vehicle leases early since XX/XX/XXXX. The settlement agreement, which was executed the same day that the complaint was filed, requires XXXX XXXX to deposit over {$2.00} XXXX into an escrow account to compensate the XXXX servicemembers whose rights were violated under the SCRA. XXXX XXXX also must pay {$60000.00} to the United States Treasury, and revise its policies and procedures to ensure that servicemembers who terminate their vehicle leases early receive a full refund of eligible pre-paid capitalized cost reduction amounts. 
On XX/XX/XXXX, the United States filed a complaint and entered into a settlement agreement in United States vXXXX XXXX XXXX XXXX XXXX XXXX, et al. ( XXXX. XXXX. ) resolving allegations that XXXX and its contracted towing company violated the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The complaint alleges that XXXX and XXXX XXXX XXXX XXXX violated the SCRA by auctioning or otherwise disposing of cars owned by protected servicemembers without first obtaining the required court orders. The settlement agreement requires XXXX to adopt new SCRA-compliant procedures, compensate XXXX servicemembers a total of {$55000.00} for unlawfully auctioning off their cars and personal effects while they were XXXX, establish a {$150000.00} settlement fund to compensate other servicemembers whose rights XXXX have been violated, and pay a {$60000.00} civil penalty to the United States. 
On XX/XX/XXXX, the United States filed a complaint alleging that from XXXX to XXXX, XXXX XXXX XXXX XXXX and its subsidiary, XXXX XXXX XXXX, repossessed XXXX vehicles owned by protected servicemembers without first obtaining court orders, in violation of Sections XXXX and XXXX of the XXXX. The settlement agreement, which was executed the same day that the complaint was filed, requires XXXX and XXXX to pay {$700000.00} in compensation to the servicemembers whose cars were illegally repossessed. XXXX and XXXX also must repair the credit of all affected servicemembers, pay a {$60000.00} civil penalty, and adopt new XXXX policies and procedures. 
On XX/XX/XXXX, the XXXX XXXX, Texas, XXXX Department agreed to compensate a Deputy Sheriff and XXXX XXXX for lost wages and employee benefits, and pay him liquidated damages to resolve allegations that it violated XXXX by, among other things, terminating the Deputy Sheriff twice, once while he was on leave for military duty, and a second time for pursuing a XXXX claim after he was belatedly rehired after his period of military service. 
On XX/XX/XXXX, XXXX XXXX XXXX, as successor to XXXX XXXX XXXX, agreed to pay a total of {$900000.00} to individual XXXX protected servicemembers to resolve allegations that it violated the law by repossessing XXXX cars owned by these servicemembers without first obtaining required court orders. 
Under a XX/XX/XXXX settlement agreement between the United States and XXXX XXXX XXXX XXXX, a state-chartered, federally-insured XXXX XXXX in Michigan was required to pay {$10000.00} in compensation to each of XXXX servicemembers whose motor vehicles it allegedly repossessed without a court order in violation of the XXXX, and another {$7500.00} to a servicemember whose vehicle was returned after an allegedly wrongful repossession by XXXX. 
A military member received {$1400.00} in damages under a XX/XX/XXXX XXXX settlement agreement between the United States and an Alabama landlord. The lawsuit, filed on XX/XX/XXXX, alleged that the landlord violated the XXXX when she refused to return any part of a security deposit to the servicemember after he lawfully terminated his lease early upon receipt of military orders. 
On XX/XX/XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX, Washington XXXX XXXX XXXX XXXX, agreed to pay {$100000.00} to a Washington XXXX XXXX XXXX XXXX XXXX to resolve allegations that it violated XXXX by failing to reemploy the XXXX XXXX after he returned from a period of military service. XXXX XXXX also agreed to adopt a XXXX policy, provide training to its high-level officials and XXXX XXXX staff on the XXXX rights and obligations of employers and covered employees, report allegations of violations of XXXX, and certify its compliance with XXXX to the Department of Justice for a period of XXXX years. 
When it has been needed, the Department of Justice has gone to court or entered out of court settlements to obtain relief to ensure that XXXX voters are not disenfranchised by late-transmitted ballots or other violations of this federal law. Since the statute was enacted in XXXX, the Department has brought XXXX lawsuits to protect the ability of service members and XXXX citizens overseas to exercise the right to vote and have their votes counted.

Company response to consumer: Closed with explanation