Consumer complaint received 2021-02-23
Company: AMERISAVE MORTGAGE CORPORATION
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I'm XXXX XXXX XXXX XXXX, on Friday XX/XX/2021 I was searching around for a lender to refinance my mortage. I came across the Amerisave Mortgage Corporation and spoke with XXXX XXXX XXXX I discussed with her my expectations of getting a lower interest rate, pmi removal, FHA loan to a Covention loan and lower monthly mortgage payment. She stated that she could help me to get a XXXX interest rate and my mortgage payment would be {$850.00} dollars a month. She said I needed to pay {$500.00} for an Application fee I really didnt understand everything about the mortgage process, and she pressured me to thinking I had to use my credit card and pay the money if I wanted to lock in the deal. I agreed to pay it with hesitation. I was told that an appriser would call and make an appointment to come to my home this appraiser would be coming from a company called XXXX. I was not told at that time this company was an affliation to the Amerisave Mortgage Corporation. The appraiser came out on XXXX after that I recived an loan estimation and the interest rate was XXXX and instead of {$6000.00} closing cost it was over {$8000.00} and some points were added that I had to pay which I didnot understand that at all. I told XXXX XXXX XXXX on that same night XX/XX/2021 after receiving the descripencies on the interest rate and mortgage I wanted to cancel the loan application and did not want to pursue due to misrepresentation of interest rate and other hidden fees. On the loan application there appeared a Appraisal Fee which was not stated to me at first. When I brought this information to her attention she said " that in FL where she lives it's against the law to put on the application Application Fee you have to put Appraisal Fee ''. This company displayed deceptive and manuplitive schemes as well as misleading interesest rates and other hidden fees that was not discussed previous. I did not appreciate that Amerisave required me to give an appraisal fee before it provided a Good Faith Estimate and calling it an application fee instead of an appraisal fee. I requested that XXXX XXXX would return all my money ( {$500.00} ) ASAP on XX/XX/2021 because I just didnot feel comfortable about the process of the application. She said she would have to contact her boss because she was not authorized to return money, I told her I would expect the loan application to be cancelled and all money return. On XX/XX/2021 XXXX XXXX called me and texted me several times relating to the application and return of the money, she kept pushing over and over again to take the old interest rate of XXXX I told her no that I did not appreciate how the original interest rate was switch to XXXX. Finally, I told her again and texted in writing I wanted my loan application cancelled and money returned. On XX/XX/2021 I texted XXXX XXXX and requested my money and loan application to be cancelled for the third time she then proceeded to say she was email her boss and that he would call me. XXXX XXXX XXXX did call and we spoke he wanted to know what happened and why I did not want to pursue the deal. I repeated myself again, concerning all the manipulation, none Good Faith Estimate, hidden cost and by misleading information. He said he needed to talk to his boss about my refund and that it would take two weeks there was nothing sent to me in writing I just feel they are relutant about giving my money back. I would not recommend anyone to do mortgage with them. I am uploading the documents of the loan estimate and application. I want to make sure others are aware of the techniques used by Amerisave Mortgage Corporation.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with monetary relief