Consumer complaint received 2023-04-06
Company: Experian Information Solutions Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Problem canceling credit monitoring or identify theft protection service

Complaint:
For years there has been inquiries posted to my credit report from the Dark Web and I have heard of the Dark Web in passing and now I see postings on my credit report it became an issue of concern because its my email address thats truly their portal and I dont know how it has hurt me but there has been moments of pause to think someone could be close enough or vindictive enough to hurt you in any type of way yesterday XX/XX/XXXX I decided to go through my credit report with Experian and there was a lot there as far as disinformation I was totally overwhelmed with how I should proceed the experience with Experian was totally different than the other bureaus reports there were inquiries from who knows most didnt have a clear description nor reasoning for their inquiries and it said as much there are inquiries from people who are inquiringfor days at a time as well as even twice day. I was overwhelmed with how to proceed where to start who to start with as Im trying to organize because Im shaking there so many listings of my name spelled in such away as too be a listing to identify me for what supposed to be alias that I identify as I couldnt believe it and there was no way to associate who those names really identified and how their identity affected my credit report I didnt/dont know who to really at fault for what I was seeing but at the end of each description was do you see something wrong? or something to that effect and I click on it and I felt it was the way to immediately guide me to some answers or to whoever was responsible postings started popped up everywhere I wanted trying to maneuver about what to inquire about first and which one of these different agencies did what I was a defeated messs for about four hours still not really knowing what I had accomplished but I glanced the inquiringportion of the credit report and I was very concerned too see all the inquires from the Dark Web so many and I saw a name on one site and I recognized the name because I see that name often from the mail I still get from the previous owners of the house that I now rent.The house and property was sold to my landlord ten years ago anyway. The one thing that sticks out about her first name is that on some of her mail its written in ALL CAPS just her first name XXXX and I suddenly felt really vulnerable because if its her who is doing whatever shes doing on my credit report what does this mean??? 
Thats not the only thing I found that kinda blew me away. This morning I found her husbands name on one of the Dark Web sites in my credit report and upon further inspection I saw names would change and address would change switching up their format they would just switch them around mostly using the same password that would be listed but the one thing that kept too its roots was my Internet address that they both would use to access my credit reportnow I need to know how to move forward because they have been doing this for years. I need help. Im raising my XXXX XXXX year old grand daughter in the house that they didnt want to sell I have been here XXXX years and to find out that this might be the previous owners doing this Dark Web thing for years!!! 
I know that just inquiring with the credit bureau is going to rub some the wrong way it just want it understood that I have no problems with XXXX XXXX nor XXXX there sites were direct .Easily understood. The way I have communicated with both have been pleasant and professional. 
At this point I dont want no one else in my family associated with whats going to happen from here By the way I didnt really have nothing against the other bureau. I just wanted answers. I dont exactly know the credit bureau protocol on how any of this gets investigated. I want to know where I stand and how I move forward. And to handle things as they should be handled without fear of what could happen once there are answers. Im trying to explain that I want all the other things to stop because I have to find out whats going on and I just want a peaceful outcome, answers and to know what I need to do to move forward Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief