Consumer complaint received 2016-02-23
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
We leased XXXX cars from Nissan on a 39 month lease which were paid for fully per the terms of the lease and when the lease had two weeks left before the cars were required to be turned in we leased XXXX new cars to replace them from XXXX of XXXX Florida and the XXXX dealership told us they would handle the return of our cars so that we would not have to return them ourselves, this took place on XXXX XXXX. XXXX and our lease was up in XXXX XXXX. For reasons still not fully explained, the XXXX dealership failed to return the cars as promised and they sat at their dealership for almost XXXX months before Nissan picked them up and as a result Nissan had started to posted late notices to my wife 's credit report, at no time did Nissan make any attempt to contact us or to inform us that they had not received the cars back, nor did they make any attempt to bill us for the continued use of the cars prior to their finally getting them back, they just went ahead and dinged the credit report. XX/XX/XXXX I received my first correspondence from Nissan saying that the cars had been returned and that I owed almost {$3000.00} in late fees and damages, about the same time I found out that they had been filing late notices with the credit agencies. I called them and asked why they had not told me about the fact that the cars had not been returned or sent me a bill so I would have known and the XXXX said they were not required to do it, I explained that the cars had been returned two weeks prior to the lease end date and had been fully paid prior to the turn in date and she said I would have to provide proof before she could do anything. I went to XXXX and confronted them about the problem as they had never told me that the cars were not returned and the dealer said they would put together new paperwork and send it to Nissan so that the problem would be resolved, they did the paperwork and faxed it to Nissan while I was in the office. As of 45 days later I still had not received a corrected bill and Nissan was continuing to report the account as past due, now reflecting almost six months of being late, I once again contacted Nissan and asked why the problem had not been resolved and the agent told me that they had no record of ever receiving any updated paperwork, so I personally went back to XXXX and had them provide me with new copies of the corrected odometer statements that clearly showed the correct dates and mileage of both cars and their return in XXXX XXXX and I attached them with a letter to Nissan proving their return per my earlier conversations with them and asking them to remove the negative reports from my wife 's files and send me a corrected bill which I would be happy to pay. 
At this point it was XXXX of XXXX and over 7 months of negative reports had been filed, on XXXX XXXX. XXXX I received a response letter from Nissan saying that they could not make any changes to a credit report without specific information and supporting documentation ( Which I had included in my letter ) and that they were unable and unwilling to fulfill my request. After receiving this letter I again called Nissan and explained that the documentation had been enclosed and that this was the third time these documents had been sent to them and I insisted they do something about the credit reports, the gals response was that it was to late they had charged off the account. I truly believe that the whole problem was a result of the fact that we did not get XXXX more Nissans and instead bought from a competitor even though we did try but could not get a decent deal from the local Nissan dealer. I would like them to clear this file from my wife 's history.

Company response to consumer: Closed with explanation