Consumer complaint received 2017-12-13
Company: JPMORGAN CHASE & CO.
State: NE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have been with this bank for years. I have my mortgage, which I just payed off, my car payment and 2 credit cards. Never a problem. 
My boyfriend lives in XXXX and I will be moving there with him. He is in the entertainment industry and I have done some work for him. For payment we decided to pay both credit cars off. We have a manager, agent and accountant that handles these things for him. I intended to use the same people. Information was given to the manager to pay off my credit cards with Chase, which he did. So the credit cards were paid with my income by the accountant and manager. 
One of the credit cards was credited with the payment immediately. The other card payment stayed pending. I thought that was odd so I called Chase and they said that was normal, not to worry. They said it would be 6 days before it posted which has never happened to me before. So I trusted them and began to use the other card. I actually called again in a couple of days and asked if there was a problem that I needed to address. Once again they said everything is fine. But I kept asking 'why ' and no one would give me a legitimate answer as to why the money was n't credited to the other card. 
So I continued to use the money on my credit card account. One day my card would't work. It was declined. I said that 's not possible there are thousands of dollars on that card. So I called Chase and they told me they had closed my accounts. I was in shock and very upset. I said what is the problem and no one would tell me. I asked how could you possibly just shut ones cards down without talking to the person first. I did n't even know there was a problem. And they still would n't tell me why. 
I called over and over crying, begging for an answer. They gave me all kinds of bogus excuses. 
Finally one night a very nice customer service lady told me about the fraud. The manager and agent have been stealing millions from my boyfriend and they just emptied my cards. 
I called Chase tonight to # 1 give them the information on these criminals, and I have collected a lot. # 2 to ask for replacement of what was stolen. I was treated so horribly by this customer service rep. He basically said it is my problem and did n't care to take the information that could help prevent this from happening to others.. 
Here are the issues : 1. Chase obviously knew something was n't right from the beginning and put the money into one account without warning me. Why else would they have held the money in the other account which has never happened to me over the years. 
2. Chase has a responsibility to warn their clients when they suspect fraud and they did n't. They just let me keep giving money to this fraudulent person. I ended up losing over {$30000.00} because of Chase. 
3. This is a huge money laundering ring and Chase is more concerned with not having to reimburse what they owe me than try to help stop this corruption. 
4. I want help retrieving the money Chase negligently put into my account for use, knowing there was an issue. 
5. And I would like to see them being held accountable for their lax attitude towards money laundering and protecting the public.

Company response to consumer: Closed with explanation