Consumer complaint received 2018-09-27
Company: Radius Global Solutions LLC
State: FL
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Spoke to my atty on XX/XX/XXXX to find out if they were ever able to get " XXXX XXXX '' paid since they hadn't gotten in contact with my atty. XXXX, the paralegal said she's been sent on a wild goose chase over and over again. SO I attempt to get this resolved. 
-XX/XX/XXXX I contact " XXXX @ XXXX I speak w/ XXXX and he said my acct is closed and was transferred to XXXX. 
-Call XXXX @ XXXX and spk w/ XXXX. Was told they do not handle my acct, # XXXX and this has been transferred to XXXX XXXX. 
-Call XXXX  @ XXXX and am told that this is handled by XXXX XXXX XXXX - Call XXXX XXXX XXXX @ XXXX and they are now RADIUS GLOBAL SOLUTIONS LLC . Okay, I'm in the right dept. WOOHOO!! 
- I speak with " XXXX '' and ask if they would take a reduction on the balance due. Explained to him that my attorney has not been able to get any sort of correspondence from anyone regarding my balance. I have money set in a trust acct due to an auto accident. They are the only company that never responded to the bill requests. " XXXX '' says he can accept {$370.00} as Full and Final Payment. I ask to please put something in writing so I can get thid to my atty. He said he can't and if I " don't pay this today, then he can not honor the reduction. '' Explained to him, AGAIN, that I'm trying to get this paid by my attorney and they have money set in a trust. He couldn't guarantee the reduction offer will still be available then. Said " Everyday the reduction amount can be different. '' XXXX??? I said, " So one day it's 50 % off, the next its 30 %, the next it could be 100 %??? What kind of company was this? Why would they play with someone's credit like this? I ask for something in writing ANYWAYS, so I can at least get it to my atty. He said he can not provide me anything in writing, blah, blah, blah, etc. I explained I'm not going to pay anything unless I get something in writing showing that this will be honored. I'm not going to trust a company who's practice of collecting debts is to offer reductions but only if you " pay me today!!! '' or take a gamble and see how much we'll approve tomorrow!! I ask to be transferred to a supervisor. XXXX has terrible manners, terrible customer svc skills, and he's clearly trying to make his commission so I can pay him today. Mind you this bill is from XXXX. Guess 1 more day is going to end the world! I finally speak to XXXX XXXX - a supervisor at apprx XXXX EST. He said he will get me something in writing and he will give me until tomorrow to honor the reduction??? Now I'm getting 24 hrs, as opposed to 5 hrs. Woohoo!! XXXX XXXX EST and I have no email. Called Radius Global Solutions back spk w/ " XXXX '' Explained that it's almost XXXX EST and MOST attorney 's offices close at XXXX XXXX. If I don't get the email before the end of day, then I've already lost part of my time until my offer explodes. " XXXX '' said the email should arrive shortly, and it has been sent to the correct department so they can get it sent to me. Explained that I still need to get it to my atty and then he still needs to have time to review and approve it. Per " XXXX '' he said " yes, no worries, we will wait for you. '' I get the email from XXXX XXXX - Compliance and Quality Assurance Supervisor. at XXXX XXXX  EST. The letter states that I have until XX/XX/XXXX to pay. Whatever, I sent it to my atty anyways. My attorney emails me with a copy of the reduction letter, a letter signed by my atty indicating full and final payment, and a copy of the actual check that's been issued to " Radius Solutions. '' I also forward a copy to XXXX XXXX just as an FYI that their payment is coming since this is the only email address I have for this company. I get a call at XXXX XXXX from " Radius Solutions, and get told that I need to hold so they can transfer me to someone else. I spk w/ someone else and explain the check is in the mail. I give the rep the check #, the amount, the bank it's drawn on, and he said if the check isn't received by the end of the month ( Hey, now I have until the end of the month ) they may not be able to honor the reduction. He wants me to call the service that's mailing the check and make sure??? Call the USPS and tell them to " hurry '' Are you freaking kidding me???? I expld this is not possible and I told him that it should arrive by the end of the month. Nope this is not good enough, so I tell him that he better NOT cash my check and to mail it back. He transfers me to XXXX XXXX - supervisor and XXXX said that I have 3 days ( Where did my other days go? hmmmm ) for the check to get there. I told him that if they don't want to honor my check to send it back. If they don't agree to {$370.00} as full and final payment then don't cash it. He said I need to call my atty and tell them to " not write on the check full and final payment. '' This is straight XXXX and smells like they are scamming so bad. I asked if my call was being recorded and he said yes, and they will NOT cash the check. Okay, I'll wait for it to be mailed back. This company has something going on with it that I do not trust. This has been the greatest customer service, debt collector I've ever worked with!

Company response to consumer: Closed with explanation