Consumer complaint received 2019-12-11
Company: BMO HARRIS BANK NATIONAL ASSOCIATION
State: IL
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On or about Sunday XX/XX/XXXX, I went on-line to my BMO Harris bank to review the status of a CD, Money Market and two checking accounts. One is a business checking account in the amount of {$19000.00} and one is a Smart checking account in the amount of {$5000.00}. However, the Certificate of Deposit, {$1000.00} and Money Market, over {$8000.00}. Over a 6 year period I have been seriously sick and was not able to keep a close eye on my funds. My relationship with Mrs. XXXX XXXX began in XX/XX/XXXX. Mrs. XXXX has hidden these accounts from mean line from time to time because I would question her about it. These Accounts were not available for viewing on XX/XX/XXXX. 

I called the customer assistance number and I was told that the CD account was closed on XX/XX/XXXX with no additional information available. I was told to contact BMO on Monday XX/XX/XXXX during regular business hours. 

I called and spoke to XXXX XXXX, Personal Banker at the XXXX XXXX location in XXXX, IL. Mrs. XXXX told me that the CD was closed and the funds had been sent to the State of Illinois, Treasurers 0ffice of unclaimed property because BMO couldn't contact me via mail. My address has always been up-to-date because I receive mailings from XXXX XXXX, financial advisor on a monthly basis. I asked to speak to the Manager. Mrs XXXX XXXX, Manager at BMO 's XXXX branch, who was my first Personal Banker at BMO and is the person who recommended and opened the XXXX and Money Market accounts for me. Mrs. XXXX told me the same that I needed to contact the Treasurer 's unclaimed property division. 

On or around XXXX the same day I went to the XXXX branch in XXXX and met with Mrs. XXXX and Mrs. XXXX who have been my personal bankers for the past 6 years. I told them that I have 7 accounts with BMO, 3 investment accounts with XXXX XXXX, two checking accounts, one CD and one Money Market account. I was unable to view the CD or Money Market accounts. I told them they had no right to close these accounts without my written permission. Mrs. XXXX acknowledge the CD but completed denied any knowledge of the Money Market. I told them that I plan to file complaints and contact an attorney. Prior to leaving the bank, I withdrew {$17000.00} from the business checking account and {$4800.00}. 

On Tuesday XX/XX/XXXX, I received a telephone call from Mrs. XXXX stating that the CD account has been re-opened and asked me not to contact the State Treasurer because they will contact them on my behalf. Mrs. XXXX said she will keep me updated on their process on recovering the money. 

On today, XX/XX/XXXX, I called and left a voice message with Mrs. XXXX making her aware that I found documentation of the Money Market account and that something fishy is going on and that Iam in the process of researching my legal options are because I have never received any updates on the CD or Money Market accounts in 6 years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation