Consumer complaint received 2023-08-15
Company: Chime Financial Inc
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I reported my chime checking account I used without any authorization within 48 hours of it being used and stolen. It was abused from the chime app on my phone I reported my phone stolen I reported that the XXXX I reported my phone had been stolen to chime and I reported the fact that my driver 's license was stolen so do not accept any changes to the account because there had been a bunch of fraudulent charges. These have been done through the chime application through people like uber many times. They also used it on cash app which they took {$320.00} out several other transactions were sent to somebody called XXXX XXXX. Now my phone had been stolen and that is where I do all my transactions and chime do that so I wasn't able to contact them back all the time since I did not have my phone or access to my email and I had called them using a borrowed phone. They continue to let people use my account they charged money also to XXXX eats for significant amounts. They kept asking for me to point out what transactions were fraudulent I said every transaction after XXXX XXXX. on XX/XX/XXXX with the exception of XXXX {$100.00} ATM which was me taking money out from the credit builder account. My wallet was gotten into and left they took only my XXXX XXXX credit card my driver 's license and I suppose copy the numbers off the debit card. But they didn't need that cuz they have the app which has the number on it. They went as far as letting the thief change my address, my email associated with the account and all that after I had told them that they had gotten in my driver 's license to not let and allow any changes. So I was a lame duck they had my telephone where verification they would call the number and they had my driver 's license they changed my address I called back and I told them to verify the address they told me that wasn't the one on file I told him the new one they changed it and they went back in and changed it again. I told him I needed access to my social security money I was XXXX XXXX XXXX and that was all the money I had they ignored me and they just put me on hold every time. Fast forward to XXXX my new social security check came in and they allowed him to take money out of my checking account again {$600.00} out of the same account that I had reported fraud several times and I reported the wrong address had been put on there and it just completely ignored me. I need my money. The fraudulent charges in XXXX are over {$600.00} and they were very clear and I think about {$1000.00} I don't have it in front of me for XXXX. I need to have that money put in my account so I can use it immediately. I filed a complaint with the Federal trade commission for identity theft at the federal level. Since they had XXXX account that went into my XXXX account and hacked them and gave themselves access to my email and it wasn't until XX/XX/XXXX that I was able to recover it.

Company response to consumer: Closed with explanation