Consumer complaint received 2018-04-13
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
DATED : XX/XX/XXXX TRANSMISSION : Sent VIA Certified Mail and CFPB HUNTINGTON BANK XXXX XXXX XXXX XXXX XXXX, Oh XXXX RE : FORMAL CEASE AND DESIST NOTICE of all PHONE CALLS Concerning Acct. # XXXX resulting from ID THEFT To Whom it May Concern at Huntington Bank THIS LETTER WILL SERVE AS FORMAL NOTICE TO HUNTINGTON BANK TO TERMINATE ALL FURTHER TELEPHONE COMMUNICATIONS WITH ME and other FAMILY members. Including by fax. I assert and maintain my legal rights to demand Huntington Bank and any person representing Huntington Bank to immediately Cease and Desist all TELEPHONE communications/contact with me and my family members/relatives regarding the herein referenced matter in accordance with the FCRA and FDCPA. 

The above Account Huntington Bank continues to attempt to collect is the result of Identity theft. See CFPB case # XXXX XXXX, Huntington banks Case # XXXX. This account has been properly reported at least Five ( 5 ) times since XX/XX/XXXX. Additionally, Huntington Bank has been notified 4 times by the CFPB 5 times by XXXX 5 times by XXXX 3 times by XXXX and 2 times directly by myself, once ( 1 ) via certified mail. 
*I will let you know that XXXX XXXX , recently filed a lawsuit against me, in a bold move to challenge my Identity Theft claims. THEY HAD NO CHANCE! In a rare move XXXX was forced to dismiss the case WITH PREJUDICE!. ( See attached Dismissal ) As a result, XXXX XXXX will now face a {$45000.00} civil claim from my attorney. 

Further, As my right under Identity theft laws, I have requested the complete UNREDACTED file on this account and still am requesting that file. 
I have requested the original application, all accounting of debits concerning this account, all logs of phone calls, dialog of conversations and the complete results of Huntingtons investigations they were obligated by law to conduct months ago. Huntington Bank has had at least 6 months to provide this previously requested information, but somewhat incredibly has chosen not to follow the rules of conducting a PROPER investigation. 

Alternately, Huntington Bank has completely ignored the laws and been contacting me and other family members on our cell phones nearly every single day, whereas no one has provided Huntington Bank permission to call our cell phones or home phone at anytime and since this account is the result of Identity Theft, Huntington Bank is in violation of the FCRA, FBCPA & possibly the TCPA. I have received numerous calls, letters and numerous voice messages on my home phone, cell phone, and RELATIVES phone, many of which have occurred on the same day.

Huntington Banks actions of nonstop calls to any phone number connected to myself and/family members are repetitious and automated, harassing, embarrassing, aggressive, deceitful, unlawful, and threatening, and are causing me undue XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, and interfering and damaging my work/employment, home life, and relationships. 


*** Huntington can communicate via USPS or XXXX. If Huntington bank continues to contact me in any other way, I will pursue legal action ( s ) through my attorney, XXXX XXXX XXXX of XXXX, XXXX, XXXX XXXX XXXX. 

I have attached the cease & Desist letter, which has also been sent via certified mail to preserve my future rights to sue. 

Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX

Company response to consumer: Closed with explanation