Consumer complaint received 2020-02-25
Company: CAPITAL ONE FINANCIAL CORPORATION
State: LA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
Thank You, and the letter recently submitted for consideration of Hardship Program with hope of a response today on deadline tomorrow XX/XX/2020. 

I did make payments weekly and missed a couple since I only have Unemployment of {$180.00} a week. I got behind and was told to pay an amount but call before XX/XX/2020 and no date was set for repossession of my vehicle, I did receive calls with changes to the arrangement to make a weekly payment before I got behind. The vehicle was picked up on XX/XX/2020 I was to call before the date XX/XX/2020 for payment on the loan. I have submitted information many times email and FAX for the program with no feedback and do not understand the importance of auction of the vehicle sent now to XXXX, Louisiana I am in XXXX with no transportation. Since it seems more business like and profitable less office work production for the continuation of my payment of this account and others. May you PLEASE reason with the corporation ( Capital One Auto Finance- XXXX # XXXX on my behalf since I have tried with acknowledgeing my circumstances hope of their compassion. I plan to relocate for better opportunity of employment and graduate 2020 from college with the continuation for XXXX 's program. I would appreciate a response from you to the company upon your procedures. 
Thank You Much! 
XXXX XXXX XXXX XXXX XXXX Attn : Hardship/XXXX I did make a payment of XXXX before your deadline on the Hardship Program procedures you advised before XX/XX/2020 per XXXX-Customer Service Representative, along with the income verification I am emailing again sent previous on XX/XX/2020. I did not hear from you concerning the verification reciept, but called today to confirm and was told no payment of the additional {$300.00} was received, I previously spoke with Capital One location # XXXX and did pay before the deadline on XX/XX/2020 ( see attachment doc ) however it was applied to the wrong account # ending XXXX. I can pay however to the correct Auto Finance account that additional amount of {$300.00} today. PLEASE email me with confirmation of this arrangement, since the misunderstanding is not my fault, and two payments separate from a debt card was not acceptable on the same day in the Hardship department. I was told the deadline for relocation of my vehicle was XX/XX/2020 but did learn today it has been moved, since I would have gotten the location to pick-up my vehicle before this deadline tomorrow. I do need my vehicle for work and of relocation to secure such. However if you can apply from the credit card ending # XXXX some amount it will help as well. PLEASE still consider me for the Hardship Program since I am and has been consistanly breaved of many of my Mother 's also Passed elderly relatives in this city ( Understand circumstances of relocating to prevent this current situation on-going. Will Fax information again if necessary for issue solved/reconsideration! 

PLEASE CALL TODAY!! 

XXXX XXXX XXXX Cell # XXXX. XXXX XXXX other email -- XXXX XXXX

Company response to consumer: Closed with explanation