Consumer complaint received 2017-11-21
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Wells Fargo by far is the most worst customer care and service ever they hsve crooks who Work in the account take over team who 's name is XXXX he has caused me problems from day one when he answered my call and did n't like the way I answered his qs about why I had made fraud claims so laughed at me and called me Names and proceeded to block new account which I opened at branch 5 minutes ago. What a shame of a company this is they are allowing this guy to harm me and my gramma who needs XXXX and because of this guy wo n't get it so what happened was after he put block on my New account thet denied me access to my online banking And since then they gave me my money back for the claims which I had done but THIS IS WERE IT GETS INTRESTING THEY SEND ME MY DEBIT CARD I ACTIVATED AND I GOT CHECKS AND WROTE IT OUT TO MY GRANDMAS DOCTOR AND SO THEN DOCTOR CALLED ME STATING THAT THE CHECK CANT BE CASHED CAUSE OF NO FUNDS SK THEN I GOT MAD AND CALLED WELLS FARGO ASKING HOW IS THAT POSSIBLE AND THEY INFORMED ME THAT THERE WAS A 2nd DEBIT CARD NUMBER WITH DIFFEENT PIN AND CARD NUMBER THST HAD TOOKEN ALL MY MONEY OUT THAT I WAS CREDITED WITH I HIGHLY BELIVE THIS WAS DONE BY WELLS FARGO EMPLOYEES AND THEY ARE SCREWING ME OVER BECAUSE THEY ARE CROOKS AND ARE CAUSING ME AND MY SICK GRANMA WHOLE LOT OF PEOBLEMS AND THEY STILL HAVE THE GUTS TO NOT HELO ME OUT AND GIVE ME MY MONEY AND STOP BEING RUDE AND HAVING XXXX WHO IS THERE EMPLOYE DO WHAT HE WANTS NO ONW IS TRYING RO HEAR ME OUT AND THEY ARE THE WORST SO I HAVE RECORDED MY CONVERSATIONS AND WILL SUE IF SNYTHING IS GOIMG TO HAPPEN TO MY GRANMA WHO IS SUPPOSE TO GET XXXX FOR HER XXXX I HOPE SOMEONE WHO HAS SOME HEART AND IS A PERSON WHO CARES CAN HELP ME WITH THIS THIS GUY HAS CAUSED MY FAMILT ALOT OF PAIN AND I HAD ENOUGH OF WELLS FARGO EMPLOYES FROM FRAUD TAKE OVEE TEAM OR WHATEVEE IT IS LETTING ONE GUY MAKE MY LIFE XXXX THIS IS  SERIOUS MATTER AND REASON FOR XXXX  THINKING ITS HIM WHO MADE THE CARD AND DIFFRENT PIN AND STOLE MT MONEY IS BECAUSE HE WENT THROUH ALL MY INFORMATION WHEN I GOT MY NEW ACCOUNT AND WANTED FOR HIM TO JUST RESET MY PASSWORD HE TOLD ME HE DIDNT LIKE WHAT HE WAS SEEING WITH OLD ACCOUNT AMD WHY IM STILL BANKING WITH THEM AND THAT HE WILL MAKE MY NEW ACCOUNT BLOCKED AND CAUSE ME PROBLEMS BECAUSE HE DIDNT LIKE ME OR MY ANSWERS WHEN I ASKED WHO GAVE HIM PERMISSION TO EVEN LOOK INTO ALLMY DETAILS HE IS A CROOK OE SOMWONE ELSE IS FROM THAT COMPANY AND THET WONT EVEN FIVE ME ACCESS TO ONLINE BANKING FOR MONTHS AND HAVENR GOTTEN ONE STATEMENT TO SEE WHAT MY ACCOUNT LOOKS LIKE HOW CAN YOU REFUSE TO GIVE ME ONLINE BANKIMG CAUSE OBVIOUSLY YOU ARE STEALING FROM ME AND DONT WANT ME TO SEE IT THIS IS A INSIDE JOB DONE BY WELLS FARGO THIS IS NOT POSSIBLE FOR SOMEONE TO MAKE A DIFFRENT NUMBER DEBIT CARD AND OWN PIN WHICH IS NOTNING TO DO WITH MY PIN AT ALL AND IS BEING USED AND I EVEN CALLED AND ASKED FOR THEM TO STOP THST CARD AND THEY DIDNT TILL TODAY WERE A PERSON WITH A BRAIN HELPED ME FROM CUSTOMER CARE DEPARTMENT THIS IS WORST BANK BECAUSE ONE PERSON CAN RUIN A BANK ACCOUNT THIS SHOULDNT BE THIS WAY THIS IS NOT ETHICAL THING TO DO SHAME ON YOU XXXX AND SHAME ON WELLS FARGO AND ONLINE BANKING AND CUSTMER SERVICE AND FRAUD DEPARTMENT FOR NOT EVEN TRTING TO HELP ME OUT AND TRANSFERING ME TO ACCOUNT TAKEOVER TEAM AND TO XXXX WHO PUT ME ON HOLD AND ANSWWRED EVERYRIME I CALLED AND LEFT ME THERE EVEN WENT INSIDE BRANCH TO GET HELP AND THE BANKER COULDNT GEEET HOLD OF ANYONE TO HELP AND LITTERALLY GAVE UP AFTER ONE HOUR OR CALLING AND GETTING THERE VOICEMAIL I HOPE NO ONE GOES THROUH THIS AND WORST OF ALL WHO HAS A SICK GRANDMA OR FAMILY MEMBER TO TAKE CARE OF BUT CANT BECAUSS OF PEOPLE WHO ARE CROOKS AND WHO WORK FOR A BANK THAT ISNT AT ALL CARING FOR ITS OWN CUSTOMERS SHAME ON YOU WELLS FARGO SHAME ON YOU I HOPE YOU DONT GET ANY SLEEP AND XXXX OF MIND LIKE IM NOT AND MY GRANDMA ISNT BECAUSE OF YOUR EMPLOYEES WHO STOLE MY MONEY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief