Consumer complaint received 2022-03-02
Company: Shellpoint Partners, LLC
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Problem with customer service

Complaint:
Below is the letter/note I sent to Shellpoint/NewRez while trying to resolve this issue.

I may become redundant while reporting this issue so please bear with me. 
Shellpoint is a credit collection company. They were sold my revolving equity loan, which I had used for 20 years till the loan closed.

I, throughout my entire history of this loan NEVER had a SINGLE LATE payment.

In fact, my credit rating will show that I have NEVER missed or been LATE in my entire credit history towards any creditor.

So ... why in the world would I be late on the FINAL payment of this loan? 
I wired them [ as I had times before ] the {$110.00} + payment from my XXXX XXXX account to meet the XX/XX/XXXX deadline. I have prepared a pdf that includes this information. 
I started to receive letters that my payment was late, it was not. 
It has taken 2+ months for Shellpoint to come to the conclusion that they indeed found the payment. I then sent them the requested additional {$50.00} payout to close this loan properly. 

Since XXXX it has taken me 3 months to get this rectified. Meanwhile, my credit rating of XXXX to XXXX from XXXX and XXXX was CRUSHED to XXXX! 
They have since, after starting a complaint, knowing I was correct and it was THEY who were wrong been gracious to return me to XXXX. As though this should shut me up and that I should just go away. 
I am not going away. 
You see, being retired I have come to realize that the only possibility of future transactions/credit, etc. lies with my credit rating. 
I don't care if I am back to an " excellent '' rating. I want and fully EXPECT that since I did ABSOLUTELY NOTHING WRONG that I should be FULLY reinstated with my original XXXX ratings. In fact, I would have expected my rate to go up, NOT DOWN. 

Evidently, I was found to be correct in this matter. I did it the correct way. I played by their rules and still was penalized. I opened complaints with both XXXX and XXXX and had many a phone conversation with ShellPoint/NewRez. 
I am DISSATISFIED with the results. Below is my previous email to NewRez and I will attach supporting evidence of my claims. 
NOTHING except a return to AT LEAST XXXX will do in this matter. 
Thank you for your time. 

*********************************************************************************** From : XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX PM To : XXXX ' XXXX Subject : Return Credit to normal ... ..Att'n : XXXX To whom it may concern : Attached you will find the recent communications I have received from Shellpoint/NewRez. 

The evidence is obvious. 
I sent NewRez, what I had thought and hoped was my last payment of a 20+ year old equity loan. 
This payment was wired from my XXXX XXXX account on XX/XX/XXXX, the payment date. 

I must tell you that, as you can see not only have I NEVER had ONE late payment in the history of this loan, I have NEVER had one late payment in the 40+ years of my credit reports! 

Why in the world would I do this on my FINAL payment of the loan??? 
You have crushed my credit rating of XXXX by XXXX points!!! 
FIX THIS!

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation