Consumer complaint received 2019-11-28
Company: Radius Global Solutions LLC
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Since XX/XX/2018, i had a payment agreement with a Debt Collection agency called Radius Global Solutions LLC and XXXX XXXX towards an XXXX XXXX platinum card in which i had owed ; In this agreement, i had agreed to allow Radius Global Solutions LLC to withdraw XXXX dollars a month, each month until the debt was satisfied. For 15 months XXXX XXXX XXXX had withdrew XXXX dollars and XXXX XXXX would send me an email confirming that they received this amount. I thought everything was going okay until i realized something didn't seem right, when i received and look at an XXXX XXXX XXXX payment statement and notice that they had charged me for late and interest fees. I closely checked the 9 page payment statement and notice that that XXXX XXXX XXXX withdrew money from my checking account and paid XXXX XXXX on the XXXX of each month but the payment due date on the XXXX XXXX Statement were on the XXXX of each month, so for 15 months XXXX XXXX XXXX had intentionally withdrew my money and paid XXXX XXXX after the due and had me racked up over {$900.00} in interest charges and the current balance is {$1400.00}. I didn't understand what just had happened, so on XX/XX/XXXX, i called XXXX XXXX and asked them what was going on, XXXX XXXX told me that they had limited information my account because the account was closed and i should contact Radius Global Solution. When i called XXXX XXXX Solution, i ask them why were the payments made after the due date? I was asked to call back in a few days so they can investigate, when i called them 5 days later on the XXXX of XXXX, i was told that they didn't know why my account had this error and that they wanted to set up a new payment agreement so that i can have my money withdrawn on the XXXX of every month or pay a settlement amount of {$800.00}. I couldn't accept any of these offers because i would be paying for the mistake that the company made, i would have to over {$900.00} interest fee. I asked if i can be credited for toward the current amount i owe but XXXX XXXX Solutions told me to call XXXX XXXX and asked to have these interest fee reversed because they claimed they have limited information or access to my account. I called XXXX XXXX and i explained my situation, I was told that they also have no information of my account and that XXXX XXXX Solution holds and has full information of my account and i need to call them. I made one more phone call to XXXX XXXX Solution and told them what i was told by XXXX XXXX, they still insist that they have limited information and they can't access my account because they are just the middlemen, i need to go to them. So since both parties are pointing fingers at each other and no one can't or don't have access to my account and no one wants to take responsibility for mistakes made, why am i still paying? So i requested a stop payment on my account and i decided to file a complaint until i these is resolved.

Company response to consumer: Closed with explanation