Consumer complaint received 2017-08-03
Company: CITIBANK, N.A.
State: SC
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
Please Speak to my Daughter .... I am giving you & Sears permission to speak to my daughter About everything that has to do with my Sears account My Daughter .... I 'm staying at her house having work done on mine so please Call My Daughter 's Cell Number thank you I, gave my daughter permission to open a Sears Credit Card in my name so she & her husband could get a Riding Lawn Mower & trailer. I Also told my daughter to put herself as an Authorized User. When I was approved for the card the foreigner she talked to said I was approved told my daughter she 'd have to wait 24-48hrs call back & she would be put as Authorized user. But when my daughter called back she was refused so the lady @ Sears Retail store told my daughter she would have her added & now they are investigating her/me for fraud. No one from Sears has called us. My daughter has gone through the BBB but there has n't been any word from them. My daughter called Sears Credit Card Cust Serv # she was told that she did n't have to wait to use the card that she would need a hand written note from me, my DL & Soc Sec Card & she could make the purchase at the Store.
They went to the Retail Store in XXXX SC. The lady called Sears & she called me to make sure I gave my daughter permission. Now Sears has my card under Fraud Alert. Because the people @ the store tried twice to get a credit increase the 1st time on the better riding lawn mower & then the next increase on the trailer which both were denied by Sears.
Now My daughter can not register my card online & she can not make a payment by phone using her Debit Card.
I 've told everyone this is in my name but my daughter & son-n-law is paying the bill until his Soc Sec lump sum ck comes in then the acct will be pd in full.
Please get this fraud off my Sears Credit Card there was No Fraud if it was it was with the Store & Not with my daughter.
My daughter told me that the lady at the store told the foreigner @ Sears Credit CS that she had a sign note from me giving my daughter permission to get the mower but then a sec or so later the lady at the store finally told the foreigner that I was standing in the store but I was n't. The lady at the store handed the phone to my daughter & whispered telling my daughter to say she was me which My daughter does anyway I gave her permission ever since my husband/children 's father died in 1989. The lady @ CS asked to speak to the lady at the store ... I was approved Now Sears has a Fraud Alert on me when it should be on their employees.
When my daughter tried to make a payment by phone Using Her Debit Card & Address the Foreigner took the Card Number & read it back to my daughter & you could hear all kinds of people talking anyone could of taken my daughter 's debit card number down. Where 's the Fraud is that .. If you ask me Sears is a Fraud & they are Accusing innocent people of Stealing.
My Daughter is No Theif .... She is POA ( Power of Attorney ) over my estate. That 's another thing every Foreigner me & my daughter talked to @ Sears has no Idea What POA is that do n't even know what it means so Why is someone like this working for Sears taking Payments or trying to help with Credit Card Accounts when they ca n't speak or understand English. This is WRONG.
Please help us thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation