Consumer complaint received 2018-07-24
Company: TCF FINANCIAL CORPORATION
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On XX/XX/XXXX my fianc & I were pre-approved for a home loan. I was honest from day one about his bankruptcy & foreclosure. XXXX from XXXX XXXX said it wouldn't be an issue. XXXX referred us to XXXX from XXXX XXXX to help us sell my existing home. We found the home that would fit our family and our budget. We had a few problems with HUD from the home my fianc previously owned and then HUD cleared him. We also had an issue with our DTI ratio & my fianc borrowing money from his XXXX, so XXXX said then later said our DTI was fine. On XX/XX/XXXX XXXX text saying she was targeting XX/XX/XXXX, and XXXX for closing. When those dates came & went XXXX then said she was working out double closings for the old home & the new home on the same day ( XXXX ). Then we were ready to go back to underwriting XXXX said we needed to pay off {$4500.00} worth of our debt, so we did. At this time because XXXX kept changing what we needed to do & to submit we asked for help from her manager XXXX. On XX/XX/XXXX, we were waiting to hear from the underwriter. Then on XX/XX/XXXX the underwriter wanted a whole list of additional paperwork for a conditional approval. On XX/XX/XXXX we signed the closing disclosure & I sold my old house. On XX/XX/XXXX XXXX just sent over our appraisal to FHA after sitting on our appraisal for a week, knowing they hold it for 3 days. So our new closing date was XX/XX/XXXX and she sent over an updated addendum extending our closing date. XXXX then instructed me to finalize my homeowners insurance for the XXXX and either pay it directly or bring the money to the closing. Then she would submit for the final approval. XX/XX/XXXX came and XXXX said she was still waiting to hear to be able to close. Then we get an email from XXXX stating our loan was randomly selected for a pre-funding audit and she was waiting to hear from the compliance department. Two days later on XX/XX/XXXX XXXX emails me stating our loan has been denied. Stating that the 3 year waiting requirement has not been met since the previous foreclosure & she has attached the denial letter. We were already cleared from the foreclosure issue on XX/XX/XXXX. Since the denial I went alone and was approved for a new loan for XXXX through XXXX XXXX  which only took them 6 days to approve me..not pre-approve. In the meantime the owner of the home that we had the purchase agreement with had had enough with Chemical Bank 's stuff & listed the house with a realtor. I put in another purchase agreement but I was 6 days too late & he accepted another offer and wouldn't even let us explain what had happened. So we are out the {$1000.00} we putdown on the purchase agreement, the {$500.00} for the appraisal, & {$300.00} for the inspection. We are basically homeless due to XXXX XXXX negligence with our forever home not a possibility anymore. XXXX XXXX did the same thing to a coworker who paid for the same things & then was denied before the promised closing date. This is obviously an ongoing issue but I could get no resolve from XXXX XXXX. I am asking for your help to ensure no one goes through this tedious process, spends their hard earned money, and wastes precious time to be denied in the end. I understand people get denied but XXXX from XXXX XXXX does NOT know her job. A trained person whos job is to help secure loans for people had to have know my fianc had no chance of securing a loan because of his foreclosure but still had us go through the whole process only to lose the home we so desired. Now we are starting all over trying to find a home to accommodate our family for the money I was approved for while staying ay my mothers and praying for a miracle.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief