Consumer complaint received 2018-01-23
Company: Alpha Recovery Corp
State: CO
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
On XX/XX/XXXX at XXXX XXXX MST, I received a voicemail from XXXX XXXX at Alpha Recovery. The call was from XXXX, but he requested that I call him back at XXXX regarding an attempt to collect a debt. I was not familiar with this company and had not received any written notification of a debt from them. 

I left two messages for him, asking him to call me back, one on XX/XX/XXXX at XXXX XXXX MST, and a second on XX/XX/XXXX at XXXX XXXX MST. I asked that he call outside of my business hours. 

I received a voicemail from him on XX/XX/XXXX, this time from XXXX, but again asking me to call him back at XXXX. I called back at the requested number. He asked for my date of birth or the last four digits of my SSN to confirm my account. I stated that I was not comfortable providing this information to an unknown company. At this point, his demeanor abruptly changed. He stated that we had spoken on the phone when he called me at my work number of XXXX. I explained that I did not recognize that number and that we had never spoken on the phone - I had previously only left messages for him. He asserted that, since I did not want to confirm my personal information, I was refusing to move forward. He spoke over me, ignoring my efforts to speak with him, and he hung up on me. 

I called XXXX, the original number of origin, and spoke with XXXX " XXXX '' XXXX, on XX/XX/XXXX at XXXX XXXX MST. I asked for a supervisor and was forwarded to XXXX XXXX. He also asked for my DOB/SSN last 4, which I refused to provide. He said he will mail a letter confirming the debt to the address on file, but he refused to indicate the address or even the state in which it was located. He then repeatedly asserted that, since I refused to provide my DOB/SSN, I was refusing to proceed, then stated that we had nothing further to discuss. Like XXXX, he spoke over me, effectively ignoring my further attempts to speak to him, and hung up on me. 

I then called the corporate line listed on Alpha Recovery 's website ( https : //www.alpharecoverycorp.com ), XXXX, on XX/XX/XXXX at XXXX MST. I spoke with a woman, who confirmed that XXXX XXXX was the manager of XXXX XXXX and XXXX XXXX, and that all three worked at Alpha Recovery. She again requested a DOB/SSN, which I refused to provide. I asked her to mail a letter to whatever address she had on file, which she stated she could not do without first confirming my identity, citing federal regulations. At this point, we ended the call. 

Overall, I am concerned that this group of people is running a scam designed to obtain personal information from concerned individuals. They called me from various different numbers, hung up on me after I declined to provide sensitive identifying information, cited an invalid phone number but then refused to provide any information on the account, and claimed falsely to have spoken with me in the past. They did all of this without providing any written documentation of a debt. I strongly suspect that these attempts to collect personal information were fraudulent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation