Consumer complaint received 2019-01-22
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I travel often and my mom who has XXXX XXXX pays this for me. When these charges were brought to my attention I immediately notified and contacted the merchants who advised me to reach out to who and where the purchases were paid from as they were unable to do anything at this time. I reached out to PAYPALCREDIT and advised them of this. The reason this was observed when it was Is I needed my mother to send me {$2000.00} I want to use that account and I noticed the charges. I called to report it at 1st I received an email to pay pal that said I will be refunded for certain charges and the ottomans I will not be refunded after I made a call And I was advised that the case was closed there was nothing that they could do but the other charges would be refunded. There's an email that I received the state of the same thing as well and now I don't understand why they're saying that none of them can be refunded I've called several times I've been hung up on I've been transferred to the world department so on and so 4th period I advised them that if I was not transferred to the correct department I would follow complaint. I've been given misinformation I'd advise them that it was something that I did not do between set the charges were not authorized they're telling me that they were authorized I pay my bill every month and the only thing that I advise them is the only thing that should be on there are from XXXX XXXX and that was often either paid off or peed on monthly so I don't understand what the problem may be. This is the worst I've been treated it feels dehumanizing. No one they are actually knows what's going on either you're transferred I don't know they're out sourcing or not or if you get someone in the States they often have an attitude and all they will tell you is that there's nothing that we can do. I do not understand the hollow case is closed in a decision that was made an initial I is all of a sudden change of ask for emails that I sent to them with attachments that clearly States that I'm entitled to the email and if there's anything after that time frame or prior to the time frame that you would have to requested via a number Is provided. The charges below are the charges that are on optimized and I don't understand how a they told me that I would receive a refund for the charge of {$720.00} and now they're saying that I'm not going to receive a refund. I don't understand how they would say that I'm gon na be issued a refined and then all of a sudden they come back and tell me that I am I getting a refund for anything. I do not understand how no one is providing me the emails that I stated that I sent to them via their website with attachments of proof but the advised me that they would give me a refund. I do not understand how unauthorized charges are stated that the are authorized charges because those items were not ordered by myself always for you to by myself. I am going to attach proof of The Times that I've called him tonight and talk to them the other cause that I've been making over a course of a couple of days I do not have those but again I've emailed them and I don't have any emails by should've been sent to me as proof with the attachments that I've sent to them as well. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation