Consumer complaint received 2019-03-10
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
COMPLAINT AGAINST XXXX NISSAN XXXX XXXX XXXX XXXX NY XXXX i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE  PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE  PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.i HAVE BOUGHT TOTAL OF 5 NISSAN VEHICLES. WE GOT THE WORST SALES REP EVER. WE WERE PLANNING TO GET XXXX CARS. WE COULDN'T GET A LOAN WITHOUT AN INCOME VERIFICATION FOR MY SELF IN ADDITION TO MY WIFE. I AM ON PERMANENT XXXX AND IS ONLY COLLECTING {$1600.00} A MONTH IN XXXX PENSION. THEY PROMISED TO GET THE LOAN APPROVED AND WE GAVE A DEPOSIT OF {$1500.00}. THE DEAL DID NOT WORK OUT AND THE SALES REP TOLD US THAT THE CORPORATE WILL SEND YOU THE REFUND AND MADE ME FILL OUT A REQUEST FOR REFUND. HE SAID WE WILL GET THE REFUND WITHIN 30 DAYS AND IF WE WANT WE CAN DISPUTE THE TRANSACTION WITH OUR BANK AND WE DID. WE CALLED THEM MANY TIMES AND EVEN WENT THERE THREE TIMES. YESTERDAY THE General Manager MADE US WAIT OVER AN HOUR AND NEVER CAME OUT TO SPEAK TO US.. THE SALES REP IS XXXX. XXXX. your immediate assistance will be appreciated. The regional manager called me about our complaint and stated that the refund check was mailed out on the XXXX of XXXX .but hasnt reached here yet.

Company response to consumer: Closed with explanation