Consumer complaint received 2020-07-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
First, One guy named XXXX XXXX sent me a email about a job, and signed a contract with the company. The position was XXXX XXXX 
Then Second, he told I will start training with a guy named XXXX XXXX. 
That was a second job I started ( training ). It was on date of XX/XX/2020 with a company name XXXX XXXX. 
The guy ( XXXX XXXX ) contacted me on my XXXX and sent me this ( Ill copy and paste ) : " Hello XXXX. My name is XXXX XXXX. I am your trainer assigned to you by XXXX XXXX. We will be working together for one month. I will help you with your new tasks and will guide through the process. My location is XXXX, XXXX but I will be online most of the time your time zone. Please send me a message when you have time to discuss the details " And also this : " I will be helping you with your tasks for a month so you become an expert in payment methods and can consult and assist company 's clients successfully we will go through each task together we will go through payment methods, will receive and exchange XXXX and bank transfers in different ways, create reports on each payment method and compare them to find the best ones for clients and company. 
I suggest we start with the most easy to understand and perform tasks A lot of company 's clients in the US choose XXXX, XXXX, XXXX to invest into bitcoins and company 's tokens. We are also very interested in researching XXXX applucation that can be downloaded to your smartphone. 

So I suggest we begin with XXXX, XXXX  and XXXX receive test XXXX transfers from the company and exchange those transfers in different ways : online exchange and physical exchange It can be : 1.  Withdrawing cash and making exchanges through bitcoin atm network. 
2. Making exchanges online through XXXX, XXXX, other online methods. 
3. Making exchanges through XXXX, XXXX  and similar web sites. 
I will guide and help you with every method Please check the above information and let me know if you have XXXX and XXXX  and XXXX? '' We started that training and he was sending me money, I was going to withdraw it to the bank and put it to the atm bitcoin machine. 
After a week, I tried to login on my Online banking account and I saw a message that someone tried to login many times to my account and they gave a number to call. 
When I called the number, the bank said that I had bad activities on my account. 
I contacted back a " trainer '', I asked him for a letter/note from the company so I can show the bank and they will know that I work for the company. 
After 2 days of asking, the guy blocked me. That when I knew that I was scammed. I contacted XXXX, my local Police and my bank about it. 
The bank told me that the account is closed, so I call my first job to let them know to not do direct deposit but they said money has been transfer already and if the account is closed, money is going to come back. 
My first job contacted me and said that money went through. I called the bank and they said that the account is not closed but restricted. 
I told them that they told me before that my account was closed and they changed again. 
I have bills to pay, and I have to send money to my wife and son but I cant because they hold my account. 
And I have to say that I was getting 8 % and 10 % on transfers. 
Please, I really need help about this. 

My bank : Capital one The company : XXXX XXXX

Company response to consumer: Closed with explanation