Consumer complaint received 2019-04-25
Company: TIDEWATER FINANCE COMPANY, INC.
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
We are raising a new concern regarding debt collection practices our recent filing on the following : We originally opened an account with XXXX XXXX via their third party creditor - TideWater Finance Company - who has taken advantage of us as consumers, U.S. Veterans, and XXXX XXXX Minorities. We previously reported and wrote a letter in XXXX that we were experiencing extenuating medical and financial circumstances, due to our daughter being hospitalized for over 34 Days in XXXX   and my major job loss and made many attempts in XXXX with calling in to request special exceptions and special programs due to these difficult challenges we were having and my husband had already given TideWater the permission to speak with me, XXXX XXXX, ( his wife ), which is documented and taped on TideWaters recording systems as well. They made no attempt to provide us with a special finance program due to the extenuating financial & medical circumstances we expressed and have be exasperated mentally and physically over the last 2 years with caring for our daughters XXXX XXXX and XXXX XXXX XXXX she encountered at the end of XXXX while away at school. We encountered over {$70000.00} in medical bills and had to care for our daughter. Although we made concerted efforts to notify TideWater and request a special exception/program, they showed no empathy nor sympathy concerning our situation and we were not given any notice until someone knocked on our door regarding lawsuit paperwork which were unaware. We also did not receive the proper notification that it was being turned over to a lawyer or the written prior indication that a lawsuit was imminent via a document called a Notice of Intent to Sue. Upon receiving the falsified lawsuit, I again made multiple calls to TideWater starting in XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX & XX/XX/XXXX, in an attempt to discuss the account, the letter they received in XX/XX/XXXX, and potential workout plans but was never given the opportunity avail. I explained that I sent letter explaining our situation in XXXX when our daughter was hospitalized for 34 Days Including XXXX and never received a response on workout plan. I also spoke to Ms. XXXX, the Assigned Account Manager, in XX/XX/XXXX who stated she would escalate the request to her management team to reduce the balance and see what type of settlement offer they could provide. However, I never heard back. I made other attempts over 10 to  call back in to pick up the conversation which was had in XX/XX/XXXX and was promised they would get back with me but never did and calls were recorded on their systems if they did not delete them. I also reached out to contact Tidewater again in XX/XX/XXXX, & XX/XX/XXXX and spoke with another Account Manager, XXXX, after being directed to the XXXX XXXX XXXX XXXX whom they hired and who also utilized stall tactics, claiming they reached out to Tidewater regarding our multiple requests to negotiate the balance he was attempting to collect on a {$2000.00} card with costs inflated to {$4000.00}. XXXX claimed she was also going to get with her manager to request an exception to negotiate the balance and promised to circle back to me on XX/XX/XXXX, since I made attempts to contact the lawyer via phone and they were screening and dodging my calls. However, I never heard back from XXXX and attempted to call back in on XX/XX/XXXX and received various transfers to different people which was another run around stall tactic. I also made several attempts to contact XXXX XXXXXXXX XXXX   XXXX to speak with XXXX the assigned law representative the XXXX  XXXX XXXX XXXX   and on almost every instant between XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, she avoided my calls and would not pick up the phone. I also had to dial another extensionXXXX, to get someone else to pick up and reach XXXX so I could discuss the account and try to negotiate, after they also received an email per their instruction from my husband to grant me permission to speak on the account. Also, we were originally inquiring with a lawyer via XXXX XXXX to attempt to send a negotiation letter on the account, however, that was denied as well. We did not retain the lawyer and was subsequently told that we now needed to send a letter of release from XXXX XXXX XXXX, but we never retained them. These were also other illegal forms of stall tactics utilized by the XXXX XXXX XXXX which was hired by TideWater Finance Company to come after us, although we made several attempts to notify TideWater of our situation and request a Workout Plan but was denied or lied to on every count. Also, with other attempts to reach XXXX XXXX XXXX via email and voicemail messages, I asked if they had reached out to TideWater on XX/XX/XXXX, and they claimed they were waiting to hear back. However, when I reached out to TideWater on the late afternoon of XX/XX/XXXX and spoke to XXXX, she informed me that they had no indication on file or anywhere in the system that the XXXX XXXX XXXX reached out to them, since we proposed negotiations on XX/XX/XXXX. I also left a voice mail to the XXXX XXXX XXXX regarding their stall tactics, since I did not receive an answer from XXXX nor did I receive a return call on any of the messages I left with XXXX XXXX XXXX. They were also taking advantage of us during this time because they knew an Answer had to be filed by XX/XX/XXXX or else it would Default to a Judgement which were trying to avoid. And widen I did finally get XXXX on the phone after her colleague went to her desk on XX/XX/XXXX, I was told we did not have to file an Answer by XXXX at XXXX XXXX XXXX as she claimed, we are waiting to hear back from the client and most people don't file an answer and I said I wanted to be certain that they would not try to default and she said no that wont happen. However after, the call she never picked back up each time I called in and I, in turn, called TideWater again, and spoke to XXXX who claimed she did not know what filing an Answer was, although she was in the Legal department and also wanted to verify where my husband worked when I called in on XX/XX/XXXX & XX/XX/XXXX, although this had never been discussed previously. Each party, TideWater and XXXX XXXX XXXX XXXX were corroborating against us and not willing to help us and attempting to take advantage of us in the process. Also the account is under {$3000.00}, however, the XXXX XXXX XXXX, on purpose and with ill will intent filed the claim in State of Georgia Civil Court vs. the XXXX XXXX County Court which oversees civil claims under $ XXXX only to take advantage of XXXX Minorities in attempt to take their payroll checks in hopes of one not filing an Answer or making it difficult on the defendant. Therefore, we also believe we are being discriminated and retaliated against as U.S. Military Veterans and XXXX XXXX XXXX  Minorities which I stated to XXXX XXXX XXXX as well via email phone call on XXXX & XXXX due to stall tactics lack of empathy, and on purpose telling us lies between XX/XX/XXXX & XX/XX/XXXX and taking advantage of us in a vulnerable state as XXXX XXXX XXXX Minorities and U. S. Military Veterans. 

We are requesting that TideWater work with us on the real balance of the account which is {$2300.00} and discuss letter and request for workout plan, prior to our account being transferred to XXXX XXXX XXXX XXXX in XXXX, GA who takes advantage of XXXX XXXX XXXX Minorities in the GA. I was informed by a TideWater the balance was {$2300.00} prior to in being transferred to XXXX XXXX XXXX   and had to ask for the Account details, but was not provided this information by Tidewater when I called in XXXX, although they had access to it but was told they could not retrieve and had to go through the XXXX XXXX XXXX. I kept getting the run around regarding this request as well and after requesting it repeatedly in email and phone with XXXX XXXX XXXX, they did not send it until XX/XX/XXXX, the last day to file an Answer. This was also done on purpose by the XXXX XXXX XXXX.

Company response to consumer: Closed with explanation