Consumer complaint received 2015-04-20
Company: ERC
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
Back in XXXX I reviewed my credit report because I was interested in purchasing a home and noticed there were several inaccuracies that needed to be addresses. XXXX of the inaccuracies was an XXXX collection that was being reported by Enhanced Recovery Corporation. It said there was a {$350.00} balance on an account that was opened in XXXX 2014 and reported as a collection in XXXX 2014. 

Because I did not owe XXXX any money since I did n't have service through them I disputed the account with the XXXX credit bureaus. The bureaus responded to me saying that this account was " verified '' and would be remaining on my report. Because of this so called verification done trough the credit bureaus and me not knowing what the next step to take was, I hired a company to call the collection agency directly and obtain this so called proof. 

I was present during the call to Enhanced Recovery Corporation and heard everything that was said through the speakerphone. Enhanced Recovery stated that it was an XXXX XXXX XXXX that was opened in 2014 and that a bill was left unpaid. I notified them trough my representative that I in fact did hire XXXX to provide me with XXXX XXXX. The very same day that I received the equipment and it was installed, I was told by their service technician that it was not going to work because XXXX was not able to provide a signal and therefore there was no service in my area. That very same day I returned my equipment and cancelled service with XXXX because they could not provide me with Service. 

I Have never been notified of any bills or collections by neither XXXX nor Enhanced Recovery Corporation nor have I received any phone calls about this debt. Because of this I notified Enhanced Recovery that I was disputing this account and that under the F.D.C.P.A. they had 30 days to provide validation of the debt as well as itemization on the charges. They have failed to provide any documentation and neither me or my representative have received any communication on this whatsoever. 

After the 30 days my representative spoke with ERC and their collector by the name of XXXX XXXX. Not only did they not provide us with any documentation, they wanted us to re-dispute the account to receive any documentation. When my representative informed her that under the F.D.C.P.A. the 30 days was already up and they either had to provide documentation or stop collecting the account for failure to validate she said this verbatim, " I am a debt collector and I do n't know about the F.D.C.P.A. '' At that point my representative asked for their supervisor and spoke with an XXXX XXXX. XXXX XXXX seemed reasonable and understood the situation. he gave us instructions to e-mail their compliance department at XXXXXXXXXXXX. He stated that we would get notified within 72 hours about getting thsi removed from the report. 72 hours later we do n't get a response ... 

My representative called in after the 72 hours and now we are being transferred around and getting hung up on. They are claiming that they have XXXX offices and therefore they do n't know what 's going on or who needs to be spoken to about this. Worse it 's been 7 days since the e-mail and I still have not received any documentation or phone calls regarding this debt but they are still collecting it and credit reporting it which is against the F.D.C.P.A. and F.C.R.A. 

At this point you are my last chance of resolving this amicably before I file a lawsuit against them for their multiple willful violations and fraud. Please assist me in getting them to do their job properly and stop collecting invalid debts.

Company response to consumer: Closed with non-monetary relief