Consumer complaint received 2018-10-24
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, GA XXXX ( XXXX ) XXXXCONSUMER COMPLAINTCFPBConsumer Financial Protection BureauWashington DC, Re : 2016 XXXX XXXX   purchased XX/XX/2016VIN # XXXX I have been unsuccessful in my efforts to solve this problem with NISSAN.I was sold two 2016 XXXX XXXX vehicles last year and I believe it happened due to Unfair or Deceptive Trade Practices. I purchased these vehicle in Georgia which under Georgia Code 10-1-372, states that : A person engages in a deceptive trade practice when in the course of business, he ; ( a ) ( 2 ) Causes confusion or misunderstanding of goods and services to another ; ( a ) ( 8 ) Disparages the goods, services, or business of another by false or misleading representation of facts. ( a ) ( 12 ) Engages in any other conduct which creates the likelihood of confusion or of misunderstanding.I was engaging in my first purchase of a vehicle at NISSANS new car dealership and feel with the level of understanding and expertise of their sales people I should not have had the experience I had of being tricked into the purchase of my two vehicles. On or aboutXX/XX/2016 I bought my first 2016 XXXX XXXX from N|ISSAN.About two weeks later, I contacted NISSAN after the purchase of my first vehicle because I felt with my credit score I was given too high an interest rate. After about two more weeks of phonecalls, I finally began receiving emails and phone calls from NISSAN about how I could refinancethe car at a lower interest rate. I finally found time to meet someone NISSAN, I think her name was XXXX XXXX. She wassomeone who contacted me about refinancing for a lower interest rate. When I arrived at the dealership I was met by a salesman, XXXX XXXX. I explained to him why I was there and gave him the name of who I wanted to see, but he said he could help me because the lady was not available.From the inception of the deal for the second 2016 NISSAN vehicle, the salesman was telling meand leading me to believe the first NISSAN that I currently owned would just be picked up. He made me to understand that there wasnt anything more to the deal other than me purchasing a new 2016 NISSAN vehicle and then having the first car picked up by the company. I was not clear who would be picking up the vehicle until I called my finance company and they explained the situation to me. I was told that I would be doing a voluntary repossession. This was a term that was never used by the Salesman at the NISSAN dealership. At no time did he offer the option of a trade-in which I later found out should have been offered by the Salesman.  At my young age and due to my inexperience, he knew I wouldnt know every option available to me. Ifeel he should have mentioned the trade-in option. But if his intention was to deceive me into a new car deal I can now see why he wouldnt mention the trade-in. I feel he took advantage of my lack of knowledge and inexperience. He then misrepresented the transaction of the new car purchase by hiding that I would have to voluntarily repossess my first vehicle.I have made every effort to remedy this issue. I went back to the dealership a few weeks late andthe salesman, XXXX XXXX, no longer worked for the dealership. I wrote letters to XXXX XXXX, General Manager, at NISSAN. I went in person on several occasions, to see Mr. XXXX, but I was always told he wasnt there. I left messages, but he didnt return my calls, so I believe he just refused to see me on this issue and will not help me. 
As a result of the unfair sale both cars were repossessed and it is currently poorly reflecting on my credit score

Company response to consumer: Closed with explanation