Consumer complaint received 2019-11-26
Company: Carvana Group, LLC
State: MO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
Consumer Purchased XXXX XXXX XXXX XXXX on XX/XX/XXXX from state of Indiana, later discovered PII and Temp tags from prior Consumer in glove department. The vehicle was registered in the state of Georgia and transported to Missouri with odomator and SSN fraud later discovered. 

Application have not received Title or registration in state of Missouri since purchase on XX/XX/XXXX, Delivery. 

Applicant have filed both state and federal complaints on behalf of dealership Carvana Group LLC et al. 

Applicant have since filed a federal case in XXXX Missouri District Court. As of XX/XX/XXXX, XXXX XXXX XXXX, XXXX have sent the Manufacturer Certificate of Origin by Affidavit request along with PROOF OF OWNERSHIP along with other legal documents. 

Applicant have submitted documents certified mail with tracking to both Carvana Group LLC and XXXX pertaining to applicant OWNERSHIP. 

XXXX unlawfully repossessed Applicant personal household automobile known as XXXX  XXXX XXXX XXXX XXXX on XX/XX/XXXX at XXXX CST via third parties XXXX XXXX XXXX XXXX XXXX , TN who hired XXXX  XXXX XXXX in Missouri . 

Applicant contacted XXXX on XX/XX/XXXX, concerning unlawful repossession. Agent was informed about certified mail sent to Carvana Group LLC and XXXX with tracking parcel mailed XX/XX/XXXX. Agent refused to give information to Applicant do to SSN does not match last 4-digits on an account Applicant is unaware of. 

Applicant does NOT have any written expressed consent contract signed with XXXX  or any longer with Carvana Group LLC since Vehicle was purchased and delivered with odometor Fraud and later discovered SSN fraud pertaining to Applicant SSA 89 form signed on behalf of request underwriter XXXX XXXX, employee of Carvana Group LLC. 

I was informed by underwriter per Carvana Group LLC legal team that a second sale purchase contract would need to be created do to compan error. I did not consented another purchase contract after company attempted on various occasions to swap vehicle do to recall and other issues discovered about vehicle one week after purchase. 

Applicant have attempted for several months to remain in good faith working with Carvana Group LLC. Applicant later discovered SSN and contract fraud was administered. Federal lawsuit have been filed in Missouri District Court and IRS 211 investigation was sent do to filed complaint with Internal Revenue Service and U.S. Treasury.

In closing, Applicant filed state and federal complaints on behalf of identity theft, odometor fraud with Missouri State Highway Patrol Odometor Fraud Agent ( Sgt XXXX ) and U.S. Department of Transportation Odomoter Fraud Agent ( XXXX XXXX ). 

XXXX sent a letter dated XX/XX/XXXX, informing Applicaht vehicle would be deleted from their records and also they were to inform all credit bureaus to delete records as well. Applicant since have received credit bureaus letters reflected the deleted account. 

Applicant submitted Affidavit and pertinent documentation to show PROOF OF OWNERSHIP to XXXX XXXX XXXX, XXXX legal team of purchased XXXX XXXX XXXX XXXX from Carvana Group LLC. Applicant later discovered vehicle Odometer Fraud and other contract concerning issues after  purchase and delivery. 

As of XX/XX/XXXX, Applicant never received registration or title to purchased vehicle and later discovered per Carvana Group LLC underwriter XXXX XXXX was told by company legal team to recreate sales purchase contract after purchasing was already made and Delivery taken. 

Applicant have PROOF OF OWNERSHIP and company repossessed applicant XXXX XXXX XXXX XXXX unlawfully without cause. XXXX a subsidiary of Carvana Group LLC and  Applicant do not have a contract, but the company repossessed applicant Family household vehicle that have been instrumental in getting applicant sibling to and from XXXX treatments on a weekly basis at XXXX XXXX XXXX in XXXX XXXX. 

Applicant contacted XXXX to inquire about unlawful repossession and inform about OWNERSHIP and documentation. Agent refuse to speak any further to applicant since SSN DO NOT MATCH in their records. 

Applicant did not give written expressed consent to contract with XXXX. Applicant filed and recorded in XXXX XXXX county recorder of deeds a UCC 1 Financing Statement as the Secured Party Creditor who own the XXXX XXXX XXXX XXXX as a family household vehicle. Applicant have the MANUFACTURED CERTIFICATE OF ORIGIN as sole owner.

Company response to consumer: Closed with explanation