Consumer complaint received 2017-12-27
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
Back in XX/XX/XXXX when my husband and I were in the process of getting a home mortgage, I realized that there was information on my credit report that did not belong to me. I called the credit reporting agencies and disputed the incorrect information which included an incorrect name, an incorrect address, and incorrect loan information. The incorrect reporting of personal information has continued to this day, XX/XX/XXXX - thirteen years of my time spent calling the credit reporting agencies and sending them proof of my identity. When the Equifax breach occurred, I immediately signed up for the XXXX XXXX service and placed a credit freeze through all three reporting agencies. On XX/XX/XXXX, I received a letter from Equifax, correctly addressed to me, stating my new address, which is my current and correct address, with an old address that was and has never been an address of mine. I immediately knew that my information was being spliced with the same woman whose information has appeared on my credit report for 13 years. I called and disputed the incorrect address explaining that I HAVE NOT ever lived at that address and that, I AM NOT this other woman whose information still appears on my credit report. On XX/XX/XXXX, I receive a letter from Equifax to my correct address but addressed to the wrong person - this other woman whose name has incorrectly appeared on my credit reports for 13 years. Again the misinformation and errors continue on their part. Then on XX/XX/XXXX, I  received a credit report from Equifax to my correct mailing address but addressed to this other woman. The credit report lists me as this other woman, lists her social security number, her date of birth, incorrect past addresses, and incorrect loan information. Then on XX/XX/XXXX, I receive another letter from Equifax addressed this time to the incorrect woman at my correct address. So correct address but wrong name. At this point I want to pull my hair out! When I go online to dispute the information in my credit report with the confirmation number that is on the credit report I was sent by Equifax, I can not even log into the page because the security questions are based on the credit information of this other woman. I then call Equifax and get a voice message informing me that they are closed on XX/XX/XXXX for the holiday. I called today, XX/XX/XXXX, and was told that I have to send in ( once again ) a copy of my social security card, my birth certificate, and my driver 's license to them in order for them to correct the information. I have already done this in the past. I now have to do it again. I was told that there is nothing they can do to fix this unless I do all of this again. I am starting to feel that the only recourse I have is to hire a lawyer and sue them, but I should n't have to! Equifax has just sent me all of the personal and private information for this other woman. I have her name, her date of birth, her social security number, her past information, her loan and account information - EVERYTHING! So my question is who has all of my private information. This needs to stop, and I need help

Company response to consumer: Closed with explanation