Consumer complaint received 2019-03-20
Company: Ray Klein, Inc.
State: AZ
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I recently discovered that despite the companys inability to validate the debt, with as much as detailed description of the debt, they continue to report it on my credit report ; however, have changed the dollar amount on the account. 

I contacted XXXX XXXX XXXX company and inquired about the debt and I was advised the following : Confirmation of letter received by me in XX/XX/XXXX I was told a validation letter sent to me XXXX of XXXX. I was told specifically that the letter mailed to me stated that the " XXXX XXXX XXXX contacted the original provider and validated the debt. '' I was told there is no documentation as these things are sometimes done over the phone or electronically. 

When I asked for clarification, exactly what date this letter was sent, I was then told XX/XX/XXXX or " sometime between XXXX of XXXX and XX/XX/XXXX because the letter was requested XXXX. '' I requested specific information regarding the debt such as original bill and services. I was placed on extended hold. 

Upon return to line a supervisor named XXXX took over the call and advised the following : My file only had one document in it and it is the letter I sent to the company. 
The department that deals with this is no longer in the office and she shows no response on their end to the request I made. However, It is possible they have documents ; they have switched systems since then. 
She will get request out to department that investigate this so that they can determined what they want to do from here. 

I contact the company again on XXXX for additional clarification I was advised that a letter was sent to me on XX/XX/XXXX. 
I requested a copy of the letter they sent to me, as it was never received. 
I was advised by XXXX that they could not give me a copy of the letter as it was private file information. I reminded him that it was a correspondence sent to me and I am entitled to it. He again stated that the letter previously mailed to me on XX/XX/XXXX was private file information and would not be provided without a subpoena. I then requested supervisor. 

I then spoke to XXXX. XXXX XXXX then advised the letter does not exist ; that they do not retain all correspondence sent or received. I confirmed again, however that my letter dated XX/XX/XXXX was on file. 
I asked about my request in XXXX. XXXX advised that the letter sent was requesting additional information, but they are unable to produce this alleged letter. She also advised that there are NO notes indicating that the original provider was ever contacted from the date that my request was received. 

My request for them to validate the debt made on XX/XX/XXXX was not addressed, responded to or investigated. The company will not or can not provide documents they allege were sent to me after said request. 
Two different representatives knowingly provided me with false information as to the content and/or existence of the alleged letter ( as confirmed by supervisor XXXX and supervisor XXXX ) and the action or inaction of the company to investigate the request as required to. A representative knowingly provided false information regarding attempts to validate the debt, as confirmed by supervisor XXXX and supervisor XXXX. 
The company contends they have no documents in the file that would validate said debt, and they have failed to remove the inaccurate accounts from my credit. 
They refuse and have failed to comply with the procedures outlined by 15 U.S. Code 1681i. My consumer rights have continuously been violated by this agency without cause or remedy.

Company response to consumer: Closed with explanation