Consumer complaint received 2018-08-06
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/2018 Dear Consumer Financial Protection Bureau : I am submitting a complaint against Bank of America because a decision was made to close my checking account, which I have had for over thirty years, as well as being threatened with not being able to open an account with another financial institution for five years. 
On XX/XX/2018, I was charged a {$35.00} non-sufficient fund ( NSF ) fee, which I believe was charged to my account incorrectly. I checked my account late afternoon on XX/XX/2018 and the item for which I was charged the non-sufficient fund fee of {$35.00} was not there on my online ledger. The next morning, XXXX XXXX, I checked my email and online ledger account for monitoring purposes as I often times do ; surprisingly, there was an email dated XX/XX/2018 at XXXX, regarding my balance falling below {$25.00}. I then received another email at about XXXX stating my account was overdrawn, assessing me a {$35.00} fee. I then checked my online ledger account which confirmed a {$35.00} debit posting on XXXX XXXX. I immediately went to Bank of America, located at XXXX XXXX XXXX, XXXX NY XXXX to reconcile my account and to asked for the {$35.00} NSF fee be credited back to my account, however, I was told by bank manager, XXXX XXXX, she would not be able to credit my account back for this fee and directed me to call customer service. I became aggravated because Ms. XXXX XXXX refused to do her due diligence in reviewing the account which would have shown that this had occurred in the past and the bank credited my account back the {$35.00}. I felt she was spinning me in an effort to deter my asking for this charge to be credited back to my account. I continued to attempt to encourage the manage, XXXX XXXX, to review my account. After her persistent refusal to service me for the issue with the NSF fee, I accused Bank of America of shady business practices. 
According to Ms. XXXX, the item was presented for payment on XX/XX/2018 and the processing of this request may not have occurred until after XXXX XXXX  because they reconcile their transaction overnight. I then began to point out that if the transaction was completed after XXXX XXXX that it would officially make it XX/XX/2018. Unfortunate for me, Ms. XXXX, obviously view me as a threat and asked for the police to be called by the security guard. There were no threats made neither towards the manager nor towards Bank of America, other than me stating I was going to contact the New York State Banking Department to report them for their shady business practices. It was quite insulting, after being an account holder over 30 plus years, that she, as a bank manager, would choose to have the police called on me, rather than take the time to review my account, suggesting I was demonstrating criminal like behavior, when simply looking for some resolve upon entering the bank regarding the overdraft fee. 
I am confused and disheartened that Bank of American would elect to approve me for a credit card on XX/XX/2018. Then, about a month later, elect to close my checking account and threaten to report the account to reporting agencies, XXXX  , XXXX and XXXX XXXX XXXX , XXXX to prevent me from opening an account with another financial institution for five years. This is very suggestive of Bank of America exhibiting bulling and strong-arming tactics because I addressed them on their unfair business practices. It just seems that if Bank of America can not benefit from having me as a customer, by way of unjustly charging NSF fees than they would demonstrate such behavior in closing my account. I feel I have been and I am being treated unfairly. When my account is overdrawn, falling below {$25.00}, I get a warning prior to my account being debited for NSF, allowing me to reconcile the account before the end of the business day which is around XXXX or XXXX on the sameday I receive the notification. This notification was not received until a day later, XX/XX/2018, suggesting the posting on my online ledger was back dated to XX/XX/XXXX, XXXX the checking account I have with them is due to be closed on XX/XX/2018 as per a conversation I have with a Bank of America customer service representative on XX/XX/XXXX or XX/XX/2018. There was no mention of a closure date in the letter I received. 

Please see below attached supporting documents. 

Thanks,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief