Consumer complaint received 2023-02-24
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Debt collection
Sub-product: Federal student loan debt
Issue: False statements or representation
Sub-issue: Impersonated attorney, law enforcement, or government official

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XX/XX/XXXX Dear XXXX XXXX XXXX XXXX XXXX XXXX : We regret to inform you that your employment with The XXXX of XXXX XXXX, XXXX, Texas XXXX Title Coordinator is being terminated, effective XX/XX/XXXX. You are being terminated for the following reasons : Layoff Force Reduction Poor Performance You Freely Entered Into A Signed Written Contract Between You And The Title Company Regarding A Non-Compete Agreement On XX/XX/XXXX, At The Time You Accepted Employment With The Title Company. This Agreement Stipulated That You Not Compete For A Period Of XXXX Years Independently Or Through A Competitor Of Explore Talent Within The XXXX States Of America. 

More Specifically, Your Non-Compete Agreement States That You Will Refrain From Any Direct Or Indirect Contact With Current Employees, Vendors, Consumers Or Any Other Individual Entity Maintaining A Contractual Relationship With Public Works That Develops, Manufactures, Markets, Distributes And/or Sells Any Products/services Provided By Or For The Title Company. 

It Has Come To My Attention That You Are Now Working With A Competitor Of The Defendant ( XXXX ) And Have Been Soliciting Business From Consumers And/or Business Associates Of The Title Company . As You Are Aware, Soliciting Consumers Or Associates Of The Coordinator Is A Breach Of Contract And A Direct Violation Of The Non-Complete Agreement Signed On XX/XX/XXXX, And Thus You Are Interfering With The Agreements Established Between The Title Company And Its Customers/business Associates. 

In Addition, Your Current Employer, XXXX XXXX XXXX, Is Also Interfering With The Agreements Set Forth And Established By XXXX You Are Hereby Requested To Cease And Desist Any Further Solicitation Of Current Resident ( XXXX ), Vendors, Customers Or Any Other Individual Entity Maintaining A Contractual Relationship With XXXX XXXX. Failure To Comply Will Result In The Obtainment Of A Temporary Restraining Order In District Court Against Both You And Your Current Respondent And The Filing Of A Motion For Breach Of Contract Seeking Monetary Damages, Courts Costs And Attorney Fees. 

It Is Not My Wish To Seek Legal Recourse ; However, I Will Vehemently Do All That Is Necessary To Protect The Title Company Interests. 

Please Note This Letter Will Be The Only Warning Provided. THEREFORE, You Are Hereby Requested To Immediately Cease And Desist Any Further Breach Of Oath And Within XXXX Business Days, Or No Later Than XX/XX/XXXX, And To Return The Signed Written Assurance Below Affirming That You Will Refrain From Any Further Acts Of Breach Of Oath With Regards To Your Signed Non-Compete Agreement. 

You were issued written warnings, including but not limited to warnings for the termination reasons listed above, on the following dates : XX/XX/XXXX, and. We have on file, copies of these warnings, signed by you and which have been placed in your personnel file. Each warning issued indicated the existing problem at the time which was discussed with you and your manager, the steps which needed to be taken to improve your performance, and then signed off by you at the end of each warning discussion. As stated in your final written warning notice, you were required to take the necessary steps to correct the issues by XX/XX/XXXX. Your failure to correct the issues has resulted in your termination. 

You have the right to appeal this termination by returning a written notification of your intention to appeal this matter to XXXX XXXX XXXX XXXX XXXX in the XXXX XXXX Department no later than XX/XX/XXXX. 

Failure to submit a written appeal notification by the deadline provided shall constitute a waiver of the right to appeal. 
For additional information regarding termination of your employment, please refer to the following included enclosures : Class Action Settlement Sincerely, Title Coordinator cc : Securities And Exchange Commission

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation