Consumer complaint received 2017-09-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/XXXX I was alerted by Bank of America via email to contact them due to suspicious activity on my account. As a very long standing client with Bank of America, I called immediately. I was told that a check had been placed in my account XXXX an ATM in XXXX XXXX, CA for {$80000.00} and had been returned. I explained to the rep that I was not located in XXXX XXXX nor had I made such a deposit. While going through the verification process on the phone call I could not locate my ATM debit card. The rep explained to me that it was most likely stolen and I may be a victim of fraud. After promising to take care of everything the rep suggested to go to the bank and get another debit card. I first locked y card from my phone app just in case it was around my home somewhere. After not being able to find my card, I went to the bank the following day to receive a new card. After not hearing ANYTHING from the bank from weeks I called in and was told that my account was being CLOSED!! I asked why and was told due to fraudulent activity. I told the rep that I had been alerted to such activity and was under the assumption that they were working on fixing my account. My biggest concern was and STILL is the funds that are in my account. I was told that after their investigation was finished my funds would be sent to me. The rep from check fraud suggested I go back to the bank and open a new account and they could deposit my funds in here. I went to bank and after waiting for very long time was told that I was not allowed to open another account!!!!!!! The bank rep said that she also could not give me my funds from my account until everything was concluded in risk management. I asked, why was I told to come open a new account by them and she had no answer. The bank is holding over {$600.00} of my money and refuses to release it, send it to me, give me an answer or close my account! 
I received a letter in XXXX stating that they closed the investigation regarding the fraudulent check IN MY FAVOR!! I called right away at XXXX. on XX/XX/XXXX. to ask when the finds that were transferred into my account my mistake while it was being closed, would be resealed to me. I was NEVER given a case number or ANY further info, which I thought was very odd. I was then told that there was another case open involving {$200.00} that was withdrawn from my account. I asked when that would be concluded, the rep transferred me from risk management to check frauds. Check frauds told me very clearly that there was NO REASON for risk management to still have my funds and not closing my account. I was the transferred back to risk who said they could do nothing until Check Frauds was finished. I explained that they were not only finished, but sent a letter saying so. 
*The rep had no answer, I asked for a manager. The rep came back to the phone and said that a manager WOULD NOT TAKE MY CALL!!! I then DEMANDED that a manger be put on the phone RIGHT AWAY and explain where my funds are and what is going on with my  account!! 
I had now been on the phone for 2 HOURS!!! 
I spoke to Team Manager XXXX XXXX, who said that there was nothing that he could do and agreed this was ridiculous but had no answers. I explained that I now believe that Bank Of America STOLE my money and made up this ENTIRE " check story '' in order to keep my money ad hope that I would never question it. XXXX XXXX never denied this during all call. They could provided me with 1 ) No answers 2 ) No evidence that someone had tampered with my account 3 ) a resolution as to what can be done next. I was told to just call back!! I explained to him that I will be contacting the FTC. HE THEN HUNG UP ON ME! 

It is XX/XX/XXXX, I have not heard from Bank of America and was told on XX/XX/XXXX my a risk management rep, that they have no idea when they will be finished, they do not know what is going on with my account, they are preventing me from opening another account, they STILL HAVE NOT RELEASED MY FUNDS, and have no answers. I am just told to call and check back in. No one had ANY answers, transfers me around and is VERY RUDE!! 

Bank of America has STOLEN my money, hacked my account and is attempting to cover it up. It has been since the XX/XX/XXXX when I made my INITIAL claim and the ONLY correspondence I have received is a letter saying that the matter was closed in my favor. Well then, where is my money?? 

I will be contacting the FTC, alerting the news media and filing suit for damages if this is not taken care by Bank of America ASAP. I will NOT stand for a large corporation STEALING AND LYING!! 
Please help, I am a student and a small business owner who CAN NOT afford to be taken advantage of and stolen from by these big banks. This is wrong!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation