Consumer complaint received 2017-07-11
Company: WELLS FARGO & COMPANY
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I opened an account on XX/XX/XXXX and was promised a {$250.00} bonus. I met the requirements and never received the bonus. They keep saying they are escalating the issues, but I still have n't received anything. Below are the requirements and account opening email. <P/>" We Have Received Your Application : Action Required Dear XXXX XXXX, We 're writing to let you know we received your application for a Wells Fargo Everyday Checking account on XX/XX/XXXX. <P/>Thank you for choosing Wells Fargo for your financial needs. <P/>Please see below for further details and important next steps for your account ( s ). <P/><P/>Wells Fargo Everyday Checking Application Reference number : XXXX Status : Your application has been approved, and your new account is eligible to receive a bonus offer. For more details, see the Bonus Offer Disclosure and Additional Requirements. Next Steps : Please sign, date, and return the Consumer Account Application included in your account information packet ( which will arrive in 3 business days ). Your debit or ATM card will arrive in 5 to 7 calendar days. For your security, your Personal Identification Number ( PIN ) will be mailed separately. If you already have an existing Wells Fargo debit or ATM card, we will link your new account to it. If you have multiple cards, we will link it to the card most recently used. If you do not want your new account linked to your existing debit or ATM card, please call XXXX. If you need debit card access sooner, you can visit any Wells Fargo store to request a temporary 30 day instant issue debit card. If you ordered checks, you 'll receive them in 10 to 14 calendar days. Set up Direct Deposit. Have your money deposited automatically into your Wells Fargo checking or savings account it 's convenient, fast, and safe. Once you have your PIN and ATM or debit card, you can set up your username and password and access your account online. Thank You for Signing Up for Wells Fargo Online Thank you for choosing to access your account online. After we process your initial deposit and open your account, youll receive an email to set up and activate your online access via wellsfargo.com. If you have questions or need immediate online access, call us at XXXX. <P/>View the Checking Account Quick Start Guide to learn about valuable information, helpful how-tos and quick tips for your new checking account. Wells Fargo Bank, N.A. Member FDIC. <P/><P/>If you have questions about your application, please call us at XXXX, Mon - Fri : XXXX XXXX XXXX XXXX, Sat Sun : XXXX XXXX XXXX XXXX, Pacific Time. Thank you again for applying for your Wells Fargo Everyday Checking at wellsfargo.com. Please keep this email for your records. <P/><P/><P/>Sincerely, Wells Fargo Online Customer Service Please note : Do not reply to this message directly. To ensure a prompt and secure response to your inquiry, please sign on to your secure banking session to contact us if you are enrolled in Wells Fargo Online. Or call us anytime at XXXX for technical or banking issues. <P/><P/>wellsfargo.com | Fraud Information Center Bonus Offer Disclosure and Additional Requirements Important things to know about the {$250.00} offer : Eligibility : All consumer checking accounts, including non-interest-earning checking accounts ( except Teen Checking SM ) are eligible for the bonus of {$250.00}. The prepaid Wells Fargo XXXX XXXX is not eligible. The Everyday Checking is the eligible account when opening online. You can not be : A current owner on a Wells Fargo consumer checking account A Wells Fargo team member A recipient of a consumer checking bonus in the past 12 months ( limit 1 bonus per customer ) Customer must be an existing Wells Fargo retail store private label credit card customer. Bonus Qualifications : Open a new, eligible consumer checking account with a minimum opening deposit of {$25.00} ( not including the bonus ) by XX/XX/XXXX. Within 60 days of account opening, either make 10 purchases/payments with your Wells Fargo Debit Card or establish a qualifying Direct Deposit of an accumulated {$500.00} or more to the consumer checking account opened for this bonus offer. The 10 debit card purchases/payments must be from the primary linked consumer checking account opened for this offer. Transactions at an ATM do not count as a debit card purchase/payment. A qualifying Direct Deposit is your salary, pension, Social Security, or other regular recurring monthly income, electronically deposited to your consumer checking account by your employer or an outside agency. Transfers from one account to another or deposits made at a banking location or ATM do not qualify as a Direct Deposit. Offer available in all Wells Fargo branches and online at wellsfargo.comXXXX. Offer can not be : Paid without a valid XXXX and U.S. taxpayer ID Combined with any other consumer deposit offer Reproduced, purchased, sold, transferred, or traded Bonus Payment : We will deposit the bonus into your new checking account within 45 days after eligibility and qualifications have been met. You are responsible for any federal, state, or local taxes due on your bonus and we will report as income to the tax authorities if required by applicable law. Consult your tax advisor. The Wells Fargo Everyday Checking account has a monthly service fee of {$10.00}. The monthly service fee can be avoided with any one of the following each fee period : maintain a {$1500.00} minimum daily balance ; {$500.00} or more in total qualifying direct deposits ; 10 or more posted debit card purchases/payments from this checking account ( this includes posted debit card purchases or posted debit card payments of bills from this checking account, but does not include transactions at the ATM ) ; or linked to a Wells Fargo Campus ATM or Campus Debit Card. You also receive a $ XXXX  monthly service fee discount off the $ XXXX monthly service fee when the primary account owner is XXXX through XXXX years of age. <P/>Wells Fargo Bank, N.A. Member FDIC.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation