Consumer complaint received 2019-03-04
Company: TekCollect Inc.
State: IL
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I received a notification via XXXX XXXX that an account was reported to my credit bureau. It stated that I owed money to XXXX College for {$990.00}. I have never done business with this company. I called the debt collection agency that is handling this account to obtain information pertaining to this debt. This debt collection agency is named TEK Collect Inc, address XXXX  XXXX XXXX, XXXX, Oh. XXXX. A woman named XXXX answered the phone as " business office '' and not the company name which made me feel uncomfortable since I did not know if I had the right or wrong number. I had to make her give me the name by asking for it. I told her I needed information in regards to an account that they are trying to collect on. XXXX stated that she could only send the information and not tell me over the phone which is false. If she is asking for my information to validate that it is me in their file, she has to disclose the nature of the debt. I asked repeatedly what the charge is for and she could not tell me. She just kept saying that she could only send the information in the form of a letter. XXXX was also rude. She kept talking over me and at times would not let me finish my sentence. XXXX would not answer my basic questions such as what the debt is for, and if they purchased the account or if it was placed. After she could not explain to me what the debt was for, she transferred me to a supervisor even though I did not request to speak to one. The  supervisors name is XXXX XXXX. Mr. XXXX was also not able to explain to me what the debt is for and what the charges were from. I must have asked Mr. XXXX over 10 times what the debt was for and he would never answer my question. He only kept repeating to me that he could only send a letter. I told Mr. XXXX that he seemed to be dancing around my question by not giving me a solid answer. He told me that I was dancing around by not giving him my address even though I had given it to the first representative. I informed Mr. XXXX that since the company he works for answered my phone call as only " business office '' and that nobody could explain to me what the debt is for, I felt very uncomfortable giving any more information. Mr. XXXX talked over me on several occasions and could not give me any solid answers. I would like an investigation on TEK 's  collection tactics. I have a right as a consumer to know what debt, if any, I have with TEK 's collection agency. I have a right to know what the debt is for. I also felt threatened when XXXX and supervisor XXXX talked over me. I felt very uncomfortable and scared when this company did not specify what the debt is for and by not immediately providing me with the company name. I had to ask for it. Further more, I am seeking compensation for every violation this company made on my phone call to them. This includes but is not limited to, talking over me and not providing me with adequate information to validate this debt.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation