Consumer complaint received 2021-12-09
Company: LEXISNEXIS
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I recently wrote LEXIS-NEXIS and I asked them to remove public record that was illegally put on my profile they did remove it from the main part of the report but then the back page of the report they still listed it but didnt list some of the information. They also after my request to dispute some of the information that was either in accurate incorrect or outdated, ask them to remove all of that information that was either in accurate outdated or just did it belong to me they failed to remove the information that I asked had highlighted on the documents. I highlighted it in yellow even wrote notes and arrows to point to the information being disputed intern while they made that one correction which was removing that public record that was illegally put on my data report they added some information that did not belong to me belongs to some person that I have no idea who that person is and they kept trying to shift the blame To an insurance company that I have absolutely no dealings with that insurance company listed on the report that you see attached offers homeowners policies I have never owned a home in my entire life and so they kept shifting the blame to the XXXX  company so theyre playing games to see if they can keep erroneous information on your data report as long as they possibly can. You dispute items they may remove one or two leave the others and then add something else that totally didnt belong to you. They added something that they pull from a court file that is very outdated to my report. Then they added this information saying that I had asked for a quote from our insurance company that does homeowners insurance policies and Ive never in my entire XXXX  years never have I owned a home so why in gods green earth would I be asking for a quote for homeowners policy for myself and then it had some womans name listed in a whole other State that Ive never been to not ever in Louisiana. So in them shifting the blame to the insurance company I called the insurance company per the number that Lexus Nexus gave me and they couldnt find me in their system and likely so because I have never had any dealings with them they escalated the situation gave me a contact person and I have included that email of that contact from the insurance company they have listed on my LEXIS-NEXIS report stating that they have never had any dealings with me and that LEXIS-NEXIS is the one that mustve put the information there in error. But it seems too convenient that when you start disputing information they want to play games they dont care and then they try to get you to talk to them on the phone so that she wont have your protection the normal protections when youre putting things in writing when youre disputing things in writing and what not. So they are definitely playing games and theyre trying to make sure that they can continue to play those games if they feel that someones ignorant to their games and dont have the knowledge that others might have when you start disputing items. Ill ask him via phone to remove that mess off of my report and of course I have voicemails from this representative from LEXIS-NEXIS stating that there was nothing they could do about it the insurance company is the one that report said that they have to be the one to send the information back or the request back saying it was an error and of course you can see the email from the representative from that insurance company state differently but I noticed that he put on there as you said or as you mentioned instead of you are absolutely right we do not have any information in our database on you but steal his statement about LEXIS-NEXIS having put the information in there suffices Just show you that they are not the ones responsible for putting the information and I have a voicemail from the XXXX the representative from LEXIS-NEXIS stating that that insurance company is the one is the blame for reporting the information to LEXIS-NEXIS so both of them are going back-and-forth shifting the blame and Im in the middle and its hurting my dad  a report. And so they think that they can get away with this and I have made them know that if they dont remove that information now I will follow lawsuit I am not playing how dare you allow them to get away with this I beg of you do not allow them to get away with this because clearly theyre playing games like nobodys business and they dont care because theyre playing games and theyre what they want to push it to the max as much as they can get away with the wheel which is unscrupulous practices and unethical practices and I am ready if they dont remove this immediately to take them to court and sue them all. And I have made them aware of that but guess what they dont care they want to play this game they want to keep shifting the blame between one another between the two different companies and just imagine the other people that are going through this. Ill write a letter for them to remove items from my data report they remove one or two and then add stuff that should not have been there in the first please. So I ask of you, consumer financial protection bureau, to please ensure that you make them remove everything that Ive highlighted and all of that erroneous information that does not belong to me I am attaching the report now and the letter that I sent to them and I still have the voicemail from the representative from LEXIS-NEXIS blaming the insurance company for reporting the information and then they are putting information on my report that is outdated that was never ever there before not ever so how all of a sudden it got on my report so that tells you theyre using a computer I system to do this for them but if they dont stop this nonsense I am prepared to take them to court quickly. Please provide the assistance that I need to get these companies to stop reporting false information on my report outdated information on my report in accurate information on my report. Thank you. Please excuse any typos, using speech to text. 

XXXX XXXX

Company response to consumer: Closed with explanation