Consumer complaint received 2018-10-25
Company: United Revenue Corporation
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I contacted United Revenue Corp about a debt they were validating for me in the process they said they found two more  debts and to contact them with further questions. I did so today XX/XX/XXXX and reached a lady by the name of perla she would not give me her last name even after asking for it. I explained to her that I had sent them a debt validation and they sent me letters back all is good at that point she put me on hold and came back with a different attitude I asked her about an issue I had found with another collection agency that they were reporting a debt for the same amount from the same day I was just trying to get info about this as I did not understand it I had looked through my insurance provider website for the day in question and was curious about why they both had the same amounts and such. After that conversation and her getting irritated with me I ask ok you guys sent me paper work to verify this debt and I asked for verification cause I have had some identity theft issues recently and I'm checking every account I asked her what can be done about this debt and she informed me I would have to pay it in full and it would be removed I asked if there was a settlement amount as I do not have a XXXX $ plus are minus to pay right now I was informed since I Validated this debt they took that as a dispute and they do not offer anything like that to people who try to validate their debt with them. From our conversation I take it as because I followed the law to request validation of this debt cause of previous identity theft I am being penalized and mistreated like I did something wrong asking for info. I asked her why is it that way as consumers we have a right to validate and since the identity theft and the fact that 2 accounts showed up for the dates on one of the latest accounts they wont help me with settling this account. So I see it as this company don't care if people have a right to validate anything with them if they want help are try to settle this account they better do it blindly without verifying anything. I do not think it is right for collection agencies to do this I am trying to settle this medical debt with them the service dates in question are from XX/XX/XXXX for XXXX $ the second is from XXXX XXXX for {$170.00} the third is from XX/XX/XXXX for {$61.00}. As I have stated I am trying to take care of these accounts with this company but the lady XXXX should not be so rude she claimed that I called and said I disputed these accounts why are they not off my credit I did not do so I informed her I am calling because I had questions and to see what I can do to settle these debts with them. But the fact as a Identity theft victim if I want a break with them I need not bother them to verify anything just to pay what they ask for. I would assume that some arrangement could be made to settle these debts with this company that is all I'm trying to do she informed that if I did pay the debt it would be removed from my credit report so that is what I am trying to do get past this situation and move on at the time of the most recent account I do not remember any bills for that as I was seeing 7 different doctors at the time and when the event happened that landed me in the emergency room my doctors offices were already closed.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation