Consumer complaint received 2020-08-22
Company: JPMORGAN CHASE & CO.
State: CT
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
On Friday, XX/XX/XXXX, I attempted to log into my personal account with Chase and was told " we locked your account to protect it from suspicious activity. '' ( screenshot attached ) Confused, I called the number provided to unlock my account and was told that " after a review '' of my account, Chase had " decided to end the banking relationship '' with me, that " the decision is final, '' and that my account would be closing on XX/XX/XXXX. 

When I inquired with the fraud department representative about the account closure and why my account was suddenly locked, they refused to give me any information. I escalated the call to a supervisor, who still refused to give me any information about the " suspicious activity '' in my account. 

I attempted multiple times to come to a resolution with 2 different representatives, one supervisor, and even a representative of the Chase branch in XXXX. Each time, they told me there was nothing they could do. 

I keep close tabs on my financial accounts and check them multiple times a week. This was done without any prior notice or warning, and now I do not have access to any of my funds from my personal checking or personal savings accounts. 

I was told that after my account closes, a check would be generated from the remaining balance in my account and mailed out to me. 

So now, in the middle of a pandemic, with bills due, I have been denied access to my money through no fault of my own, and I will have to wait at least 10 days to even have a check mailed to me. And with the post office currently experiencing problems, I have no idea how long it will take to get my money back. 

I was denied the ability to go to my local branch and unlock my account, or close my account and withdraw my funds there. They are holding my funds XXXX. 

They are also withholding my financial information from me. 

I have no access to any of my banking information within my account, including my credit card information to make a payment. I also cant access electronic statements to confirm the exact amount of money in my account, or see any secure messages sent to me within the account. 

I feel as though I have been discriminated against because of my age, as I am in my early XXXX, and my account relationship with Chase is still new. I also feel as though I am being discriminated against because of my income, due to deposits coming from the CT XXXX XXXX XXXX XXXX XXXX 

The forced closure of my accounts with no information and no recourse for me to ask questions or determine if the bank has wrong information is unfair and deceptive. In addition to being the subject of age and income discrimination, I am significantly concerned that my financial standing is harmed. Forced closure of a relatively new relationship with no explanation or way for me to even appeal will harm my credit scores and good banking history and may hinder my ability to open accounts at other institutions. Also, I have to change direct payments and disrupt my life for reasons unknown. 

This incident has caused significant stress in an environment where Im trying to find a new job, cover my bills and grow my business. I guess at Chase, you are guilty until proven innocent. I need help resolving this matter, accessing my money and making sure my financial profile is not harmed. 

Is this legal? Can I be harmed? Do I have a right to appeal the decision?

Company response to consumer: Closed with explanation