Consumer complaint received 2019-06-23
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Private student loan
Issue: Getting a loan
Sub-issue: Confusing or misleading advertising

Complaint:
I attended the XXXX XXXX of California XXXX XXXX located in XXXX XXXX California after being recruited from a XXXX XXXX campus. The sales person had no idea of my skills but found that I wanted to study XXXX and she quickly recruited me to go in for an interview at the campus. When I went to the interview I was told that I had what it took to join and be successful in the field of XXXX XXXX  and that it would be beneficial for me to study there. Before I knew it I was enrolled and the beginning of my student loans had started. The cost for the school was supposed to be XXXX but at graduation it was over XXXX to this day it still remains over $ XXXX. Every quarter there were more and more loans asked for and halfway through the program I knew that there was something wrong and I was just one of many that this school had preyed on. At this point I went to a guidance counselor and she told me that if I don't continue and dropped out that my family would see me as unsuccessful and that everything in this world revolved an accredited XXXX degree. I was unhappy because the XXXX  XXXX program that I signed up for was taken away and now the class of XXXX were being used to work solely on XXXX. A lot of us were not happy with that because they lied to us and switched the curriculum and now our final demo reels had to be in XXXX. Something that I was not into. In the beginning I was told that I would get job placement and will be working with XXXX XXXX. They used a lot of sales tactics to keep me in the school and when I complained about a 3d class that I had to pass and the teacher wouldn't allow me to pass I was given a " P '' simply because I said I would complain to the board. The teacher was eventually fired for allowing students to pass if they beat him in Halo on the last day of class. His name was XXXX XXXX XXXX. The school was full of untrained teachers. XXXX XXXX was teaching us a class in Shake which she was just learning along with us. I was recruited into a school that didn't care about the students it felt like and only cared about recruitment. It was a for profit school and you can tell that it was based on recruitments because students there the majority didn't have an artistic talent. The school has closed along with many other Art Institutes throughout the country and they have been sued for using predatory sales practices on students that signed up for their programs during the time that I attended. Going to that school was the worst mistake of my life. It has put me in a position where I have been paying for student loans for the past 13 years for a school that has since closed it's doors and is not accredited in anyway. Once I was out I tried to enroll in a different college only to find out that the classes I took there were not considered university or college credits, I would have to take the classes over. The school has been sued and has to forgive student loans due to their malpractice predatory sales tactics which I was a victim of. It's not fair that they did this, preyed on individuals and now closed their doors. I have struggled for years to make payments to those loans and for what, a XXXX Degree that no longer sits on my wall because it isn't worth the paper its printed on. Due to the student loans that I acquired in order to stay in school I have been in financial ruin as I have to pay every month. The loan amount now is higher than it was 13 years ago. It seems that every 6 months I have to file a forbearance or a hardship in order to keep Sallie Mae now Navient at bay. They never explained anything in full detail but always wanted me to sign new loans in order to stay enrolled. I had to resort to have my father help co-sign as well as a neighbor. They did that as favors for my future but there was no future from the teachings I received. They lied and they should be held responsible for their actions. The lawsuit forgives students like me and it's been a long time coming for me to finally take the action against these loans. I have gotten my Federal loans forgiven already due to my complaint. The United States Department of Education Borrower Defense to Loan Repayment at XXXXXXXXXXXX.XXXX referred  me to your site in order to get my Private Loans forgiven as well. My form number there is OMB NO:XXXX. They have been extremely helpful and I hope that your organization will also. Any questions that you may have I am more than willing to answer.

Company response to consumer: Closed with explanation