Consumer complaint received 2023-08-17
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I had a business account with chase. I actually finally received my personal tax that go back a while that my accountant do for me and I XXXX  and Im actually good at it and win big at the casinos. Which I have to also file on taxes. On XX/XX/2023 I received a check from the department of treasury in the amount of {$84000.00}. I went to the Chase bank located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXXI deposited it in my business account any money I win or get back from loans and grants I put back into my businesses. The young lady told me because of the amount that it will be on hold for up to 7 days I said ok thats fine. XX/XX/XXXX I cleared and was available so I went to bank to withdraw funds I wanted to do cashiers check for {$9000.00} through the drive thru. I forgot to write on the withdrawal slip who I was making it out to which was a contractor who had done some work at my place of business. The teller told me for the amount she needed XXXX forms if Id. I thought it was weird because Ive never had to do that at any of my other banks to get a cashiers check. So a few woman came up to the window and XXXX said hey we have to review the account so I said Im sorry why is that she said to see where you get money from. I forgot to mention I have money going into my account weekly. I said well maam this should have been done within those 7 days you guys cleared everything today she said we just need to call and verify it you can come wait in the lobby or circle back around because you cant wait here its going to take about XXXX minutes so I went in the lobby. Another young lady come back and said well its been a lot of fraudulent activities going on with people getting money back that they are not entitled to im like excuse me well ok but thats not the case here she said you cant get anything out of account right now there is a restriction on your accounts until we speak to someone from the treasury to verify that youre entitled to those funds or if you have your tax forms you can bring in and show so I said yes Ill go get them. I felt like I was being racially profiled. Yes I am a XXXX XXXX XXXX XXXX. I went and got all my documents and came back. The same young lady was like oh your back as if she was surprised so I had to wait in lobby for a while and another woman came out the same young lady said oh shes the one and then whispered the rest to her so she looked at me and walked off. She came back and said XXXX will be the one talk to you but she said give her sometime I said ok and waited longer. When she finally came she skimmed through my documents and said you dont have a 1099 form I said well she wasnt specific about what tax documents I needed she just said tax forms that show Im entitled to that amount so I just got tax transcripts full package of tax return 1040 everything except 1099 I said I can go back and print that out also she said no need she left out of the room and said she was going to upload documents. She came back and said chase reached a final decision they are closing your account within 10 days I said what she said usually they let us upload documents before they make a decision but its not even letting me do it and to be honest we never get people that get back tax returns this big at all. I said are you serious not even knowing all the facts why I have this amount when its saying in all my documents I have brought in. I said was this decision made before I even walked out the door earlier to go get my documents? She said I dont know but thats what its says i said so what are you guys going to to with my money she said once we verify the funds we will send you a cashiers check for the remaining balance that your entitled to I said well if thats the case you can give me a cashiers check now for my money she ignored that and went on saying direct deposit wont go through or auto pays like XXXX you know things like that well I dont even have time to watch tv so I dont even have XXXX I mean these comments were just insane and insulting so I took that as if they feel like they can tell me what Im entitled to instead of looking at evidence of what Im legally entitled to. If its a problem you can send my check back to irs Im fine with that because I know they are going to send it right back out to me she said well like I stated we will send you a cashiers check with a smirk you will have to bank some where else I said ok thats fine as long as its for all of my money I have never been so upset confused humiliated insulted and treated like this by a company before in my whole life. I understand companies have protocols they have to follow but this was not them following protocol at all not even excepting or looking at documents they ask me to bring back before a decision was made. Every XXXX person is not a criminal or participate in fraudulent activities and thats how I was treated at their establishment.

Company response to consumer: Closed with explanation