Consumer complaint received 2017-10-31
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Let me just start off by saying that I have paid close to {$1000.00} in fees this year with Chase bank and I specifically have the " allow overdrafts '' " debit protection '' ( misleading name ) disabled so as to not incur overdrafts. 

On XXXX my checking account was negative from some ACH payments that cleared ( XXXX refunds ). I had to call XXXX to get funds released from a dispute and ( unlike Chase ) they were able to help me out and credit the funds ( ~ {$1000.00} ) instantly. The funds had already been refunded from my checking account, so I needed those released since I had sold an item and was being scammed and provided documentation and all that. Those were the ACH transactions mentioned above. 

I used the withdraw functionality on XXXX to withdraw enough to my Chase account so that it would be positive, I used the instant transfer to debit card ( it really is instant ) and had a decently positive account balance. 

I then transferred some money to my girlfriend using the debit card to do so, since you know I checked and had more than enough money to do so. I was also able to make a small purchase and then I went to bed. 

When I woke up, I woke up to {$100.00} in fees ( 3 separate overdraft fees for the 3 refunds that were done at THE SAME TIME ) and a negative account balance again. What. The. XXXX. How can you go to bed with a positive account balance, after using said balance, checking your account online and making sure everything is okay, and STILL be charged overdraft fees? Because you have a Chase account, and they do n't care about your positive account balance, they will find a way to make it negative and continue to XXXX you over with fees. 

I then thought, well maybe this is a mistake, and the system ordered the transactions the wrong way and I need to call them and they will help me out. I was wrong. The first account representative kept providing me useless tips that had nothing to do with this specific problem. They said, " you are at your allowed returned fee limit for the year. '' Well XXXX, because you do this every single month. They continued to be useless, and I was then transferred to a manager to file a formal complaint who proceeded to lecture me with account tips and did n't acknowledge my position here and asked me if there was anything else she could do, other than account related things, so I said no and hung up. I do n't think there 's even a complaint there internally so I 'm making one here. 

After this paycheck I will be closing my Chase account, because they 've literally done nothing but charge me fees and ignore me as a customer. It should n't even be legal to charge the fees they charge, just because they know you will have a direct deposit and they can make whatever they want on them. XXXX$34.00} fee on a {$9.00} item? Yeah, no problem. Should we batch up multiple since the transactions happened at the same time? No, charge the customer 3 separate fees because we do n't care about them. What if they call? Just tell them you ca n't fix their account, but ask if there 's anything you can do.

Company response to consumer: Closed with monetary relief