Consumer complaint received 2021-04-10
Company: Valor Intelligent Processing, LLC
State: AR
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Valor Intelligent Processing, ( debt collection ), called me 3 times from the same company on the same morning. The first 2 calls were made to my flip-phone within 2 hours, even though each agent from each call told me that they immediately eliminated my phone number from their system since I was not the person they were trying to reach. Each call was from a different phone number : XXXX XXXX  from XXXX ; XXXX XXXX from XXXX ; XXXX XXXX  from XXXX. The third call from XXXX was received on my brand new smart phone which is the first smart phone I have ever had, and I am XXXXyears-old and struggling to learn how to use it. Right after I missed that call on my new smart phone, I called the company back using the first phone number on my flip phone from that company and spoke to XXXX XXXX who gave me the name of his company, Valor Intelligent Processing, at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Florida XXXX. The agent told me they were trying to reach a person by the name of XXXX XXXX for debt collection. I told him that I am not that person, and I asked him how and why they would call me twice within two hours on my flip phone number that I have had for many years, and then again ten minutes later on my brand new smart phone number ( a different phone number that I only currently use as a hotspot for connecting to the internet that I had just received and activated the day before ), especially since each agent, each time, told me that they eliminated my phone number and that I would not receive any more calls, but the agent would not answer that question specifically, only something about recycled phone numbers. Unfortunately, I can not remember how I know the call I received on my smart phone was from this same company, but my notes show that it was - perhaps I called that number and verified the company, or maybe the agent verified it, but I can't remember now how I know that the 3rd call, on my smart phone, was from the same company. When I called and spoke to the agent, he told me that my name would definitely be removed permanently from their system within 24 hours, although the prior agents had not told me anything about it taking 24 hours to get removed, let alone that I could still get more phone calls from them within two hours. I informed him that if I did get any more phone calls, especially after the next 24 hours, that according to a new law that I would then be entitled to a {$500.00} award from Small Claims Court, and I assured him that I would definitely go to small claims court if I did get one more call. He simply said he was going to end the call and he hung up. I immediately blocked all 3 phone numbers on both my phones, even though they could obviously just use another different phone number to call me again. In my opinion, the way this went is harassment. Since my smart phone was brand new, I still had not turned down the volume from maximum, nor changed the annoying ringtone, etc., and so the call I received on my smart phone was especially alarming. I was not expecting any calls on that phone because, first of all, I am currently only using it as a hotspot, and secondly, I have not given its phone number to anyone. ( My smart phone is a separate phone line and separate phone number from my flip phone ). Plus it so happens I had not gone to bed the night before until XXXX XXXX  that morning, only to be rudely awakened 3 times within 2 hours from the same company starting an hour and a half after I had gone to bed. I had my smart phone at my computer and so I had to get out of bed to see what was going on with my smart phone, and on top of all that, I am currently suffering from a new condition of severe pain in my hip joints which started the day after I received my XXXX XXXX injection on XX/XX/2021, and for which I will be seeing my orthopedist a few days from now. It was not only painful emotionally, but also physically just to go from my bed to get my smart phone next to my computer. My phone call history is available for both my phones on request, but the 3rd number, received on my smart phone, is only showing as a missed call.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation