Consumer complaint received 2017-08-02
Company: Manhattan Beach Venture, LLC
State: MD
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
On XX/XX/XXXX I signed a digital contract with XXXX XXXX XXXX to pay them a specified amount ( $ XXXX/ month ) for a total financed amount of {$1300.00} over the course of 3 years for services rendered by The Student Loan Relief Department for student loan debt reconsolidation. After calling multiple numbers provided for different departments and emailing different individuals from The Student Loan Relief Department since XX/XX/XXXX I have not been able to reach anyone. Student Loan Relief Department : XXXX XXXX, Enrollment Advisor, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, Quality Assurance Manager, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, Client Services, XXXX, XXXXXXXXXXXX Student Loan Relief Department : XXXX XXXX, Enrollment Account Specialist, ( XXXX ) XXXX, XXXXXXXXXXXX One of the numbers that I was provided for The Student Loan Relief Department has since been changed to that of a department store. When I call the number on their website it will ring and then the call is ended. In XX/XX/XXXX I was alerted by my credit monitoring agency that my credit score had dropped a significant amount because I was not notified that my required repayment period had begun 90 days prior and I was never notified via telephone, e-mail or US mail, despite efforts to contact these companies prior to my credit score dropping. I contacted my original loan servicer, XXXX XXXX XXXX, at which time they notified me that Student Loan Relief Department changed all of my passwords and usernames for my profile which prevented me from accessing my account to get my repayment information for my loan. I was also granted a temporary forbearance because of above situation. I did not give them permission to access, nor changed my account with my original loan servicer, XXXX XXXX XXXX. I was finally able to get into contact with XXXX XXXX ( XXXX ) at Student Advisors ( I believe this is a company that The Student Loan Relief Department is affiliated with or they also conduct business under this name ) on XX/XX/XXXX. I requested that my account be cancelled because the promised services were not rendered ( student loan debt consolidation & public service loan forgiveness document preparation ). At this time I was told that a manager would contact me. On XX/XX/XXXX I called XXXX XXXX direct line and I have not been able to contact him since. To date, I have paid The Student Loan Relief Departments financing company, XXXX XXXX XXXX {$190.00} for services that they are not providing. I have since removed my bank account information from XXXX XXXX website so that they can not debit any money. I know that this will eventually end in my credit score being affected yet again because of missed payments. I have not been provided with the documents that The Student Loan Relief Department provided to the Department of Education on my behalf so it is not included below.

Company response to consumer: Closed with explanation