Consumer complaint received 2018-09-07
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I can not give you specific dates and details. However chase bank is in possession of these details and they have taped some of my conversations with their employees or they should have. I already have an existing complaint with you. # XXXX here is what happened. Around XX/XX/XXXX I made a {$5000.00} donation to the XXXX XXXX. In XX/XX/XXXX I made another donation of {$1000.00}. Around the end of XX/XX/XXXX I determined based on factual information that the XXXX XXXX committed Internet fraud in order to seduce me into making those generous donations. On the XXXX website there were many posts of XXXXXXXX XXXX who they claim or mercilessly imprisoned and even died in those prisons in XXXX XXXX. About that time I called the accounting department of the XXXX XXXX in XXXX, New York and asked for my money back. A nice young lady said sure brother XXXX, we will be happy to refund your money. Later a man called and left a message on my machine and said that I needed to write them a letter and explain why I wanted my money back. I told him that if I did that the XXXX XXXX could justify considering me disassociated. If I did that I would lose any legal claim of action I could have against them in a court of law. That is when I contacted the fraud department of chase bank. That was around XX/XX/XXXX. A man who called himself XXXX XXXX said that it was fraud and he would immediately return the funds into my account. The charges were made on a chase visa card ending in XXXX. He refunded the money, {$6000.00} and immediately closed that particular account. Then issued me a new credit card ending in XXXX. He promised me that a refund check would appear in the mail within 7 to 10 days. On XX/XX/XXXX when the check did not come I called the bank again. They said they would issue the check the next day on XX/XX/XXXX once again I trusted them to keep their promise. On or about XX/XX/XXXX when I did not get the check I called them back again. I was told that the bank determined that the transaction was not fraudulent and the {$6000.00} was deposited Back into the account of the XXXX XXXX. I was then told that the matter was a dispute. I was instructed by the dispute department to submit a claim with them. I was given phone number to fax it to. I went to the Chase branch at XXXX XXXX XXXX in XXXX XXXX California. There I met XXXX XXXX. A chase bank employee. He said he faxed it to their dispute department. I asked him for a confirmation. He said that is done digitally. A week went by and I called Chase dispute department to find out why they had not received it. They gave me a new number To fax it to. I sent them for pages of documentation, including my original complaint to the federal banking agency. Now they admit they have the documentation. I explained to the bank that the XXXX XXXX is in danger of being seized and liquidated by the Justice Department of the United States for XXXX XXXX, Internet fraud and civil rights violations. Highness crimes by any standard. The constitution guarantees freedom of religion, but not when you violate the law in a grievance manner. Therefore, my refund which was promised me on XX/XX/XXXX could be in danger of never being paid. On XX/XX/XXXX a bank employee named XXXX XXXX assured me that the bank would expedite my claim. A XXXX-year-old child in a XXXX couldve solved this problem by now. Yesterday when I called the bank again they transferred me once again to their fraud department. After viciously running me around in circles they transferred me back to their dispute department. Their employee told me that they were working on it and that it could take up to 30 days. That is a crock of XXXX, I have had disputes with them before over minor matters that took them one week to solve. I now believe that chase bank and its employees have been compromised by a rogue FBI agent who is determined to bring me to ruin because I wrote a letter to a beautiful school teacher named XXXX who is inserted by the FBI in XXXX at the chase bank branch in XXXX XXXX. Three years later in XXXX XXXX I uncovered their evil scheme. I wrote XXXX a letter and I told her point-blank that to the FBI she means nothing more than toilet paper, to be flushed down the toilet. That rogue agent hates my guts so much that he is determined to steal my refund from me. He has even viciously intimidated at least one bank in ploy into cooperating with him. That mans name is XXXX. When I asked him for his name he was petrified to give it to me. Last night when I talk to a chase bank employee I asked him how he would like to be interrogated by an attorney. He said that was part of his job. I then told him to enjoy his house, because tomorrow he could lose it. I told him that I would grind chase bank into the dust. They no longer except my complaints on their website, so I sent them to your website. Therefore I request that you move quickly to force the bank to refund my {$6000.00} as promised and punish them severely for their evil conduct and the incredible emotional distress that they have caused me. As well as punitive damages. XXXX XXXX XXXX XXXX. I would appreciate the speedy response from you. Thank you. I am a XXXX XXXX veteran who nearly died one night while on active duty to protect your life and the eroding freedoms in this Morally depraved country that you are still able to enjoy.

Company response to consumer: Closed with explanation