Consumer complaint received 2021-04-14
Company: Duncan Solutions, lnc.
State: NJ
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I used two toll roads, XXXX XXXX XXXX in New Jersey on XX/XX/XXXX and XXXX XXXX. I also used the XXXX XXXX XXXX on XX/XX/XXXX and the NJ XXXX on XX/XX/XXXX. The toll roads were marked as XXXX XXXX lanes only and not XXXX XXXX and cash lanes because of covid-19. Their staff members were not available to accept cash payments and I didn't have an XXXX XXXX. I thought to myself, well I'll meet them halfway. So I came back to both offices in an attempt to pay the tolls the next day, in person, and the following days and tried to find an envelope or a mailing address to pay the toll amounts due, which were {$6.00}. I was unsuccessful because the toll road offices were closed. I also couldn't look up the tolls by ticket number online, when I should have been allowed to, but was denied only because their website says I need the toll violation number and my license plate. I only had my license plate number handy at the time in XXXX and in XX/XX/XXXX. I also didn't receive a toll bill in the mail, until the date of XX/XX/XXXX or shortly thereafter according to the date on the letter that was sent by Professional Account Management , LLC. There was no date on the envelope, just the collections notice and the date they filed their page. This letter is also a collection notice. The collection notice states that I must pay {$200.00}. I was baffled and asked myself, " why is this collection agency asking me for so much money, versus the {$6.00} that I should owe. They're charging me legal fees in excess of {$200.00} and neither they or the toll companies have shown any proof online of any earlier attempts of the toll companies to contact me by mail, email, or phone for the amount due when just a toll fee should have been due. {$200.00} is a huge amount to pay for services rendered to me when no one was around in a toll booth or office plaza. This doesn't make sense and I suspect fraud and abuse. {$6.00} is a small, but accurate toll bill, as it should have been addressed and way sooner that 11mos later. I'd like the investigating offices to ask, " why did the bill not come from the toll company? '' " Why did the bill come to the toll user, me, so late, and in the form of a collections notice, and why not contact me appropriately sooner? '' I also contacted the collections company from the letter i received and asked " why the toll companies didn't send me a bill at all? '' The bill, somehow, went straight to collections. The agent that answered the phone at number XXXX claims that the website has the bills displayed for me to view. That was incorrect and I've logged in using even the toll violation numbers from their letter to see. So I was lied to by this female employee, and I believe I was frauded. So not getting accurate paperwork from their offices, ever is a red flag. I contacted this collections agency on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, until I finally got an answer and was told that bit of information. So the date of XX/XX/XXXX is the one and only bill sent my way and I looked up every toll which I've looked up from that sole paper online at www.njtolls.com and was redirected because i hadn't received a toll violation or number until XX/XX/XXXX as listed in this letter. There was even an upcharge of up to {$230.00} in total for no apparent reason. This agency 's name is Professional Account Management , LLC XXXX XXXX XXXX XXXX, Wisconsin XXXX. Website XXXX. This company needs to be investigated for fraud and abuse. I was misled in many ways by both parties, and attempted to pay the tolls in person, again and again. Lastly, I didn't have enough information from them until over 11mos later from the earliest toll date on record. With that being said i sent a dispute letter to nj XXXX plus an {$8.00} money order, which together further explains what was said to me, sent to me, what the toll violations numbers were, and what should have been done as an option for all drivers who use toll roads in nj. They easily could have allowed me to send them the {$6.00} bill as a whole or individually, and alot sooner. If the original bill were sent at all, where is it? The collections office sent me this threatening letter and threatened to suspend my license, impound my car, and practically gagged me as if i were just going to pay thos amount without a dispute first. Myself and others may truly have been frauded out of money because no one was at the toll collections places in person, as the President asks all residents of places affected by covid-19 avoid large gatherings, and contact with people who aren't residents of your home. If they weren't around to send this letter, who is responsible to send a response to me in the for of an actual bill by mail from the toll plaza? The toll plaza, and not collections. The tolls plazas have tried to steal my money again and did it so blindly. Please stay safe and thank you for your valuable service. Have a safe day.

Company response to consumer: Closed with explanation