Consumer complaint received 2019-08-27
Company: Specialized Loan Servicing Holdings LLC
State: SC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Specialized Loan Servicing mortgage company bought my Mortgage from XXXX XXXX in XX/XX/XXXX, whereas we started making payments to them in XX/XX/XXXX. I recieved a call from their CS rep in mid XXXX and we discussed the situation and everything was promised to me that my mortgage with XXXX XXXX wouldn't be changed and the payment,, interest rate and all would be as if we had never changed mortgage companies. My wife had been shown how I have been doing my budget for over 40 years and I am overly particular about how my bills are paid and follow them to the nickel. She was eager to learn the process and I would have to say she had learned old school and new school, spread sheets, debt to income ratio and savings predictions in less than 6 months. I was very happy to see her taking this on herself to do which relieved me of this chore and opened me up to do other important household chores. She had XXXX XXXX 1and half years ago and it helped keep her mind off of her XXXX before, and after her XXXX XXXX. Since that time, all has been going very well since we almost had to file bankruptcy in XXXX along with me having a XXXX XXXX in XXXX of that year due to the XXXX of her being XXXX, out of work and overwhelmed by all the bills that were taking more money than we had to pay. Since then, we both have worked our tails of to recover from all of this and have come back from the point of drowning to having our heads above water and being able to breathe easy for once in many years. Now,, back to SLS. They have lied, harrassed and defaulted on our mortgage begining in XX/XX/XXXX when my wife came to me crying about the new mortgage with SLS with a letter that was mentioning FORECLOSURE PROCEEDINGS. She thought she had done something very wrong and was hysterically crying while asking me if I could fix it. I went ballistic after telling her that she had done absollutely nothing wrong, and after reviewing the math calculations on her part were exactly where they were suppose to be. My conclusion was that, as I mentioned above that SLS had in fact tried to add to our mortgage balance for whatever reasons but I found that their financial department needed to further their education past the 3rd grade level and this would have never happened. My wife had to see a doctor due to this XXXX letter and their wrong calculations of our mortgage. I am not willing to pay SLS another dime until they have righted their wrong. I contacted XXXX XXXX and one of their executive officers called me promptly back at XXXX the following morning to discuss my problem. I recieved an activity log which I requested so I could see all the numbers myself. All of this info was sent via email and also usps and promptly was in my hands in a matter of a couple of days,, where as I had asked SLS for that same information and was told by the rep on the phone that was looking at her computer at my file. I was told that she could not release this information,,, so, I am XXXX and I have to admit that I felt like my head was going to pop and told her that I knew she was kidding about MY info could not be given to ME. I ended up talking to her supervisor who in turn, spoke only a few words and after I told her I was going to have my bank withdraw all of the payments that were not in the mortgage agreement from the beginning which was $ XXXX/mo,, which my wife told me they tried to change it to over $ XXXX/mo and she had negotiated a monthly payment of $ XXXX/mo,  Then the phone calls started coming in XXXX about us being behind at least 1-2 times a day. which increased to 2-4 times a day until I put a stop to it when my wife started refusing to answer the phone when they called. So, I told her not to worry,, I will handle this situation myself. So far, I have not recieved a detailed Activity log from SLS and they are just waiting to Foreclose on my house which has a XXXX That's right,, XXXX XXXX and XXXX XXXX dollars on the principal balance. Joke,, right??? No joke at all because anyone who goes to this length and causes my Wife to Cry and have to be taken to be seen for XXXX and a XXXX XXXX and have to be medicated due to their lack of financial experience and 3rd grade math does not deserved a red cent of ours. So, Im writing to you on behalf of my wife and myself and plan on a response from you as soon as possible. I'm going to contact any and all agencies along with posting BEWARE OF SLS ON XXXX. THE XXXX can pay my house off themselves for me having to waist my time teaching them how to do math and most of all causing my wife the stress and fear of loosing our home. These kinds of banks should be reported by anyone who even thinks they are being taken advantage of or lied to which constitutes FRAUDULENT ACTIONS. The terms and agreement of this mortgage have not been followed by them,, so I am finished with SLS. CFPB can post my name and any info I give to you. ; I have all documentation from XXXX XXXX and can easily get whatever is needed from SLS requesting the proper authorities of the Law and any Federal agency that request MY MORTGAGE FILE AND ACTIVITY LOG. Big secret they can not reveal,, They're BUSTED AND THEY KNOW IT. Call me or email me with any questions and I will be happy to provide you with any info you need. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Email is XXXX or XXXX or call me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation