Consumer complaint received 2020-09-11
Company: LD Holdings Group, LLC
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I refinanced my Mortgage with Loan Depot in XX/XX/XXXX. I had requested a Biweekly payment schedule. They setup the Loan date of XX/XX/XXXX. With my first payment to be due on XXXX XXXX, XXXX. It was a monthly payment charge. I called and inquired about the bi-weekly request and was told to make the XXXX payment and complete a form requesting to be accepted in the Budget Drafting program to reduce my interest charges. The customer service rep told me also pay XXXX 's payment early because they needed to have one payment ahead of time in order for me to be accepted into the program. I made my 1st payment of {$3200.00} for the XX/XX/XXXX payment on XX/XX/XXXX. I made the XX/XX/XXXX payment of {$3200.00} on XX/XX/XXXX. I received the acceptance letter in XX/XX/XXXX and was told that the first automatic payment would be deducted from my account on XX/XX/XXXX and bi-weekly from that date. The payment of {$1600.00} was automatically deducted from my checking account on XX/XX/XXXX. In XXXX, I started receiving letters stated that my loan was at fault and in-jeopardy of foreclosing, they assessed late charges, and sent delinquent notices to the credit bureau. I made 10 calls to get this corrected to be told each time that it was a problem with their system and for me to send a payment of {$4900.00} on XX/XX/XXXX to get my account back on track. Then, they called me back that same day and stated that I needed to make payment of another {$1600.00} on XX/XX/XXXX. They would not refund the late payments and they would not fix my credit at the credit bureaus. I was told that they would start doing the automatic payments and it would resume on XXXX. They did not resume, so I made the payment of {$3200.00} on XX/XX/XXXX. On XX/XX/XXXX they took the automatic payment of {$1600.00} out of my account automatically and I received a letter stated that I had been reinstated into the Budget Drafting program. I checked my account two weeks later to see if a withdrawal occurred and it had not. So, I made a payment of {$6600.00}. I called to inquire and they stated that they could not make deductions because my account was overpaid and showing that payments would not be due until XX/XX/XXXX. At that time the Budget Drafting would continue. So, I continued making payments but towards the principle only of {$4000.00} During the month of XXXX. Today, XX/XX/XXXX, I called the company to inquire about the missing automatic deduction from my account to pay for the XX/XX/XXXX payment and the customer service rep stated that he was not sure why the payment was not deducted. Told me that I was delinquent and needed to pay {$3200.00}. I did. He told me that a supervisor would call me to let me know how to get back into the Budget Drafting automatic payment schedule. My county taxes are due and they only made a partial payment to them despite having more than enough money in my escrow to pay the taxes in-full. Which is costing me more money. Please advise me how to get to another Loan company. This company is very mismanaged and I am paying the penalty for it.

Company response to consumer: Closed with explanation