Consumer complaint received 2023-03-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Since XXXX of last year, I have tried multiple times to work with all three of the credit score companies ( XXXX, XXXX, and XXXX ) to understand why my credit score went from XXXX in XXXX to XXXX in XXXX of XXXX, and then why it decreased for a second time this month from XXXX to below 690. The credit card companies have at all times attempted to block my efforts and have provided me with false information. 

My first attempt was in XXXX with XXXX. On XX/XX/XXXX, XXXX told me the decrease was due to a Bank of America credit card closure and late payment that occurred in XXXX. I had already been adversely impacted by this late payment and closure two years ago in XXXX, so I wanted to know why my account was being negatively impacted for a second time, two years later. Bank of America was absolutely useless when I asked them to help me, effectively saying there was nothing they could do to fix their incorrectly reported information. They told me that the information was verified as accurate. I had to have multiple conversations to explain that I was not disputing that the information was accurate, but rather that the closure and late payment should not affect my score for a second time a full two years after the fact. Bank of America either couldnt comprehend the issue or didnt want to, and continued to refuse to fix their error. Since that time and over the course of a few months, my score increased because I pay all of my accounts on time, have not closed any accounts, have no outstanding loans, and am financially sound. After my score finally broke XXXX last month, it randomly dropped again in XXXX for no apparent reason. Earlier this week, I called asking why my score had decreased and the companies said it was because I had late payments on two Bank of America accounts and another closed Bank of America account. I have not closed an account since the closure in XXXX. All of my accounts are paid off in full on time every month. I do not own the accounts that they say belong to me. They are refusing to share the account numbers. I am trying to take out a mortgage to buy a home and part of me thinks that this is an awful attempt to decrease my credit score so I have to pay a higher interest on my mortgage. Talking with the credit reporting agencies, they make it clear that Bank of America is reporting my information incorrectly. I am filing this complaint because my experiences with Bank of America has convinced me that it is evil. I believe that you can help me, but if you can not and I am forced to take out a more expensive loan because of this unprofessional nonsense, I will put my XXXX XXXX XXXX to use, sue, and demand discovery because what this company is doing is not only incompetent, it is criminal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation