Consumer complaint received 2018-01-17
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Since I turned XXXX this year XX/XX/XXXX, my broker advised that I was required to start taking my disbursements from my XXXX IRA as required by law. and that I could have the funds deposited into my JP Morgan Chase checking account around XX/XX/XXXX. the  amount of {$1000.00}. My broker arranged the transfer of funds from XXXX to JP Morgan Chase. 

Here are the following events thereafter : After returning the paper work, I was unaware that the transfer of funds had gone through ; In XX/XX/XXXX, l followed up with my broker only to find out that the money was going into a Chase account # XXXX. My checking account number is XXXX. the ( XXXX ) was omitted when I completed the form as the ( XXXX with a bullit below the XXXX did n't look like a number ( XXXX ). I was later told the funny way the " XXXX '' is written is to separate the numbers in the computer. 
At that time, l followed up with my broker and found out that the money was going into a Chase account # XXXX. My checking account number is XXXX. the ( XXXX ) was omitted when I completed the form as it did n't look like a number ( XXXX ). since there was a large bullet under the XXXX ; I was later told the funny way the " XXXX '' is written is to separate the numbers in the computer. 

I have visited more than a dozen Chases ' office and after having them make me call their various department which I could have been holding to the most 4 hours and have been advised to go back to XXXX and have them recall the funds from Chase ; each time I told my broker that ; XXXX was unsuccessful in getting them to recall the money ; they recall one month ; the month of XX/XX/XXXX but have not recall the other months : I do n't know what to do I get the runaround from Chase after having left on hold for almost an hour each time. 

I feel that my account has been handled poorly not professionally for the following reasons : The matter at hand is very crucial to me.. I rely on my monthly IRA disbursements to meet my monthly budget The item has been going on since XX/XX/XXXX and it is almost XX/XX/XXXX. 
There has been conflicting information regarding whether the disbursement transfer was accurately delivered. 
With the numerous financial institutions hacking, Chase, XXXX, XXXX, numerous and with so many security measures undertaken to detect fraud. That there were no security measures on my disbursement is negligible If the disbursement information, my name, my routing number and an account with the first number missing was verified by Chase this would not have happened. 

Enclosed are the following information between XXXX and Chase for the return of my funds : Emails are enclosed as follows : XX/XX/XXXX chase acepted only 1 disupte (  XX/XX/XXXX {$1000.00} ) the other disputes were denied by Chase with no reason given XX/XX/XXXX email from XXXX regarding stating that Chase was blaming XXXX that they did not do the recall properly XX/XX/XXXX email Chase advising XXXX that their policy is not to match EFT connections by namei XX/XX/XXXX ; Chase is saying that the funds will not be returned ; because of non sufficient funds in the client account ; case is now closed

Company response to consumer: Closed with explanation