Consumer complaint received 2017-05-31
Company: SELECT PORTFOLIO SERVICING, INC.
State: CO
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
confirmation for XXXX Ombudsman

XXXX XXXX 
AttachmentsXXXX XXXX (6 days ago)

to Ombudsman 
Hi XXXX,

I am in receipt of the letter from SPS of notice of default.  I was waiting for the email you were going to send regarding our recorded conversation on XXXX XXXX XXXX at XXXX  MST.  I also am waiting for you to call me back after you sent your manager notice regarding my rights to request a forbearance for six months for the amount owed of $XXXX, as we discussed in our conversation.

Perhaps SPS should have instructed me to fill out forbearance forms instead of re-modification forms since I already have a remodification with HAMP, when I told SPS back in XXXX XXXX, and every month since about my financial hardship that was impending. To that statement, there are no specific forbearance forms or payment plan forms on the SPS website to fill out.

As I'm sure you recall since the call was recorded, I told you that I would like to speak with the owner of the note and you told me that the owner was XXXX.  You didn't mention XXXX XXXX. Now, are there different loan numbers for XXXX and XXXX  XXXX as I do not see those numbers in the letter from SPS that I received today.  HUD, the Colorado AG, and OIG want these numbers for verification of the loan.

Of note, the only dispute I have with SPS is the fact that they had me fill out the wrong forms (RMA) and there appears not to be any forbearance forms or repayment of a late payment form/agreement on the SPS website or in any SPS communications but they do state that these are options for consumers. 

Thank you for the help.  I look forward to speaking with you regarding the request for forbearance/repayment plan that we discussed.  And could you please make sure that you send me the bank loan numbers for each bank and the correct forms that I should fill out for SPS non-banking facility.  Again, thank you so much for the assistance in this matter, I look forward to your call.

Cordially, XXXX XXXX XXXX XXXX XXXX, XXXX., XXXX., XXXX XXXX XXXX XXXX XXXX, CO XXXX
email: XXXX phone: XXXX XXXX XXXX Attachments area

XXXX XXXX 
AttachmentsXXXX XXXX (6 days ago)

to relationship.m. 
Hi XXXX XXXX,

I am forwarding this email I sent to the Ombudsman XXXX XXXX.  It seems to me I should have filled out a forbearance or repayment form for the $XXXX rather than the RMA forms.  I brought my financial hardship to SPS attention in XXXX XXXX XXXX.  No one sent me  a letter that the RMA forms were denied.  This is extremely frustrating as it make it appear that I have not been communicating on this matter which is not true.  I have spoken every month with someone except after XXXX XXXX XXXX when SPS stopped communicating with me.  No messages, status updates, emails, or phone calls except for XXXX who called to set up three ACH payments. The third is due Saturday, XXXX XXXX XXXX.  

The LOD is for XXXX XXXX XXXX per XXXX XXXX, yet the letter states XXXX XXXX XXXX, and I requested a chance to make payment of $XXXX in full within six months.  XXXX stated that she would send this to a manager.  My thing is that I was not told of this "denial" in XXXX or any other time via SPS website that I have been monitoring.  Of course, I would not qualify for a RMA, I have one already so I should have been informed and given the forbearance and repayment paperwork to fill out which is not on the website and was never sent to me just the RMA forms, which you all received as I was denied a RMA.  I did notice after the phone call between XXXX and myself, I received an email at my personal address and on the website regarding the XXXX XXXX XXXX Event in XXXX, CO between XXXX-XXXX MST.  As XXXX and I spoke, I wondered why I would go to this if the only people that are going to be present are people that only fill out forms and have no earthly idea of what the loans and settlements state?  That is what I got from XXXX when she told me she did not know of XXXX XXXX $XXXX XXXX dollar settlement for subprime loans, the loans she is working with.  I'm getting confused as to SPS role. I understand SPS to be a debt collector only. They do not have rights to loan as they do not have a brokerage license in Utah, they cannot rewrite loans, they can only collect a check and threaten people with foreclosure. There is much double speak from XXXX, and it's not her fault, she is after all just reading off a computer screen and I doubt she or any of the ombudsman have a degree in finance.

I just think that if someone who initiated contact in XXXX XXXX, and is dealing in good faith with SPS, SPS, XXXX, and XXXX XXXX, should follow the laws set forth in the criminal settlement agreements and afford the borrower/consumer who is dealing in good faith time to cure.  

I have notified the Colorado AG, HUD, and OIG per some guidance through SPS letters.  I want this situation corrected.  I have stated that through all of my communications yet, I get strung along in an attempt for XXXX to grab my home.  It will not happen.  I have been up front and fair.  XXXX, SPS and XXXX are the one's still attempting to scam the borrower.  According to HAMP and the settlements, I the borrower have a right to cure.  I need the appropriate paperwork given to me by SPS to fill out so I may exert that right.




 


Hotline to HUD.gov 8 of 606  
 
Print all In new window
Select Portfolio Services/XXXX Fraud


AttachmentsXXXX XXXX (8 days ago)

to hotline 
Hi,

I sent the attached on the website yesterday.  I sent an email to SPS that I notified the OIG and today I received a call from SPS that they denied my request from XXXX XXXX XXXX for a hardship assistance.  If I could speak to someone that knows about the XXXX XXXX settlement and how the HAMP program works (which is online and very understandable in english and XXXX, however XXXX at SPS doesn't seem to understand how any of this works.) it would be greatly appreciated. XXXX told me that she didn't know anything about any of the banks and subprime fines and settlements that sent the U.S. crashing in XXXX. If she doesn't know anything about this why is she working at SPS?  Why is she coming to XXXX, CO., XXXX XXXX XXXX between the hours of XXXX-XXXX WITHOUT attorneys to explain the XXXX XXXX settlement to the people of Colorado? How can she help the people of Colorado or any other state with the XXXX XXXX settlement if she does not know the laws and speak on the laws of the HAMP/HARP modification program? This is deceitful business practice on the part of XXXX and SPS.  It's a money grab and another way for them to steal more homes from people in order to make up their XXXX in fines.  

The second attachment is what I got today when I logged on to SPS.  Still no messages, no status, no record initially for me to look at but I did capture a ghost page that I did file electronically in XXXX XXXX  and then per email XXXX XXXX XXXX by SPS deadline. XXXX told me that SPS sent me a decline letter. I told her I had not received any denial from SPS.  I owe 2 months payment $XXXX.  I told SPS that this was going to occur back in XXXX XXXX through email and phone and asked them if I could put it on the back of the loan or get a forbearance and that is when they had me fill out modification paperwork.  I didn't want a modification, I already had it, I just needed more time to catch up the 2 months because my disability payments weren't enough for all of my bills between XXXX XXXX and now.  I could not record today's call with XXXX so I asked her to send me a copy of the recorded call.  She said I could subpoena it.  I gave permission to record the call, I should be sent a copy of it.

I initiated the contact with SPS.  I knew that I was going to have issue's because I had to pay $XXXX for my XXXX degree so I could get an easier XXXX job so I don't have to live off XXXX.  All I was asking for was time for 2 months worth of payments and now SPS/XXXX says I'm in default (which technically I am, I know) but I thought these programs and settlements were set up to help people instead of harming them more.  I didn't ask for a subprime loan. I didn't ask to have XXXX XXXX and other major XXXX.  I've paid on this house since XXXX and have only had issues when XXXX bought out XXXX XXXX.  I've paid over $200,000 for a $XXXX loan since XXXX. I trusted XXXX.  I asked XXXX to put me in contact with XXXX because when I call they say they don't have me as a customer, yet SPS has no rights to change the loan they are just a servicer, debt collector.  XXXX stated that XXXX  denied the modification for me that they did in XXXX.  SPS has been taking my payments since then.  XXXX sold the servicing rights to SPS in the middle of my modification.  XXXX/SPS never filed with the county the modification papers but they accept my payments.  So the question becomes is the modification real/valid?  Is XXXX and SPS stealing money from me and thousands of others? XXXX doesn't have the original paper work or the original deed that is why they cannot file with the county.

I'm so over this. I'm sure you are as well.  I worked with Colorado Housing Authority for my modification.  SPS is doing the same business practices as they did when they were called XXXX XXXX XXXX.  The government shut them down and banned the owner from participating in any debt collecting or banking services.  Guess what...when the government shut down XXXX XXXX they allowed the employee's to change the name, open up SPS and they kept the same business practices.  You know, the practices that put us in the Great Depression in XXXX.

SPS and XXXX string people along until there is no return.  They do not follow the laws or settlement agreements.  This needs to be investigated.  Just type in SPS reviews and you get the same story over and over.  Thousands of people across the country cannot be colluding against the banking industry.


OIG Letter re: SPS/XXXX
Hi,

I have/had a mortgage with XXXX.  In XXXX, with the assistance of Colorado Housing, I applied and obtained a modification.  This is all in question now as the original modification with XXXX was transferred in the middle of the process to Select Portfolio Services formerly XXXX XXXX XXXX., shut down by "you the government" for engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans. XXXX was allowed to reopen as Select Portfolio Services and oversee HARP/HAMP modifications. The actual owner was not allowed to do business as SPS but his executive cronies were/are. 

The issue now is I am XXXX and I came upon a financial hardship recently and wrote/spoke with SPS.  They had me fill out RMA documents and offered "modification/forbearance" for the two payments that I have been behind on.  I have filled out the paperwork twice, once on their website and then I filled it out by hand and emailed everything to them on their timeline.  SPS has stopped communications with me.  I have NOT stopped communicating with them.  SPS sent me a  letter last week telling me to fill out "modification forms", yes the same modification forms that I already sent in.  Today, XXXX XXXX XXXX, I received a letter from SPS stating that on XXXX XXXX XXXX between XXXX-XXXX  they are holding an event in XXXX at the XXXX to address the XXXX XXXX bulk settlement agreement.  SPS is doing the same thing they did as XXXX XXXX XXXX.  I will go into this meeting and come out of it with yet another modification that will not be filed appropriately with XXXX county as SPS/XXXX/whoever does not have original loan documents or my ORIGINAL DEED to the property.  I have requested on several occasions for SPS/XXXX  to produce the original Deed and they have refused.  So I would like you as the OIG office for housing to tell me how much longer to I get to be XXXX XXXX by these people?  I have made over $200,000 on this property since XXXX on a $XXXX loan with my mother. When she died, I received the DEED to the property due to insurance.  This would be why SPS/XXXX does not have the original DEED and why they have NOT filed the modification paperwork from XXXX, XXXX, or now.  Yes, I went to XXXX XXXX XXXX XXXX and dealt with XXXX XXXX.  SPS has accepted my payments without filing with XXXX county.  Thus, they are still keeping the reputation of, "engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans." Which unfair practice, subprime loans, a made up interest rate, pick any that are in the SEC claims. 

Nobody deserved what these people did to them.  I'm much better off as I at least now know that I've been XXXX by SPS/XXXX and the government because everybody that works for these people lied and cheated not only me but thousands of people.  Yet, we continue to get XXXX and lied to and we have no recourse nor do we have the ability to hire attorneys that know what the hell is going on.  I can't afford an attorney.  I get $XXXX dollars per month.  I pay all of my XXXX medications as XXXX doesn't kick in until my $XXXX deductible. Yes I pay $XXXX bucks a month to XXXX for NO insurance coverage. I do however get discounts on my XXXX XXXX medications by XXXX XXXX in my community.  I'm suppose to be paying for my XXXX and XXXX from my XXXX XXXX, but I need to have gas, electric, and water in order to keep the XXXX XXXX running.  I can't afford to pay my utilities, medications, so I cut, I don't go to the doctor anymore because I cannot afford the co-pays.  I'm stuck right now through no fault of my own. XXXX just happens. I have tried and tried to correct the mess that I have found myself in by myself and with the help of Colorado Housing and XXXX XXXX.  But apparently NOTHING is enough.

The housing bubble that occurred in XXXX, is happening again because it is allowed by our government regardless of settlements.  Please stop this.  Please help me stop SPS/XXXX from taking my home that I have paid $XXXX for on a $XXXX loan.  I am a good citizen and I didn't deserve this nor did others deserve this.  I don't deserve it happening to me again.  How do I stop them?  They don't seem to have to follow the laws, regulations, or settlement agreements that have been set.


Office of Inspector General
U.S. Department of Housing and Urban Development
	CONTACT XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation