Consumer complaint received 2022-09-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: KS
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
I believe Bank of America violated the loan postponement ( forbearance ) regulations of the Covid program. 
The reasons are : I will reference the documents : 1 COPY OF MY XXXX  LICENSE 2 XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS 2A FROM LETTER 2 XXXX XXXX 3 XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS 3A FROM LETTER XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS. 
4 XXXX NOTICE OF FORECLOSURE I was a XXXX XXXX XXXX for nearly 40 years. 
Reference ; 1 COPY OF MY XXXX  LICENSE. 
I had the XXXX XXXX XXXX XXXX  here in XXXX, XXXX. We met every Monday night except on national holidays. 
I did the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
I had an extra income. 
When the Covid pandemic hit, XXXX XXXX, XXXX, Kansas, shut down many activities. 
That ended my extra income. 
Because of my extra income loss due to Covid, I contacted Bank of America. Bank of America had my home equity loan. 
I was approved for the loan postponement ( forbearance ) program. 
Reference : XXXX XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS This letter confirms that you've entered into a payment postponement ( Forbearance Plan ) for this home loan, which means there is no requirement to make any billed and unpaid contractual payments at this time through XX/XX/XXXX. Except as stated in this letter, the terms of this home loan remain unchanged. 
The above is from XXXX XX/XX/XXXX. LOAN POSTPONED FOR 3 MONTHS In early XXXX, I contacted Bank of America and applied for an extension of the payment postponement ( Forbearance Plan ). 
I received an extension. 
Reference : XXXX XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS This letter confirms that you've entered into a payment postponement ( Forbearance Plan ) for this home loan, which means there is no requirement to make any billed and unpaid contractual payments at this time through XX/XX/XXXX. Except as stated in this letter, the terms of this home loan remain unchanged. 
The above is from XXXX XX/XX/XXXX LOAN POSTPONED FOR 3 MONTHS. 
I did not have any payments or anything due on the home equity loan through XX/XX/XXXX. 
I believe the loan postponement ( forbearance ) regulations of the Covid program were designed to help people who ran into financial problems due to the Covid pandemic keep their homes. 
I was in the loan postponement ( forbearance ) Covid program. 
Despite no payments, nothing is due through XX/XX/XXXX. Bank of America turned my home loan over to a debt collector. 




I received a letter dated XX/XX/XXXX, from XXXX XXXX XXXX, which stated : Dear Mortgagor ( s ) : This letter acknowledges receipt of your written or telephone request to XXXX XXXX XXXX ( " XXXX '' ) regarding alternatives to foreclosure. You expressed an interest in keeping your home. 
Please notice the letter from XXXX is dated XX/XX/XXXX. 
I was in the loan postponement ( forbearance ) Covid program through XX/XX/XXXX. 
I believe that turning my home equity loan over to a debt collector was a blatant violation of the Covid loan forbearance program. 
I called and talked to the Bank of America representative. 
If I remember correctly, Bank of Americas representative told me that no, XXXX was not a debt collector. Instead, they were a loan servicer. 
If I remember correctly, Bank of America representative also told me that all the terms of my home loan still applied when it was transferred to XXXX. 
I then called XXXX and asked about the loan postponement ( forbearance ) through XX/XX/XXXX. 
If I recall correctly, she found it. The loan postponement ( forbearance ) through XX/XX/XXXX, blew it off.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation