Consumer complaint received 2018-04-13
Company: ALLY FINANCIAL INC.
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Charged fees or interest you didn't expect

Complaint:
On or about XX/XX/XXXX, I caught the bus to XXXX XXXX in XXXX, FL to purchase a used XXXX XXXX I noticed they had a used XXXX XXXX online. The same vehicle was a XXXX rental car lot for XXXX, XXXX. I went on a test drive with XXXX, a saleperson while it was dark not accurately seeing it and its lack of features.They used manipulation to get me to purchase a rental car 2 years old that was on the lot with XXXX miles. My credit didn't qualify but my dad sign the loan for the vehicle the next day. The finance manager, XXXX XXXX said '' he would be able to finance only based on the following conditions:7-year service contract, GAP, Protective Coating, Extended Warranty. '' My dad 's credit score was sufficient to purchase the XXXX XXXX XXXX minus the above. XXXX XXXX insisted we purchase the above to be acceptable to the loan. He used Ally however, he told us the protective coating was a gift but it was added to the loan for {$900.00} unknown to us. The total price of the car was {$20.00}, XXXX which was overpriced. Early XX/XX/XXXX after attempting to cancel the warranty, the Finance Mgr tried to get me to trade in on another car but I rejected his offer. Prior to my visit to the dealership, I was in a crash that wasn't my fault but XXXX said because of my lack to communicate the crash effectively, I was responsible. I ask why would I deliberately crash my brand new car? I don't make accusations but this could be seen as a ploy to keep the vehicle, warranty, and GAP insurance by XXXX, XXXX and Ally. After being disgusted, I called XXXX of XXXX 10 - 12X who said the warranty I signed on XX/XX/XXXX with another finance manager who told me because I didn't cancelled the warranty within 30 days I would only receive 90 % refund yet it wasn't processed. The fraudulent acts that resulted from all three businesses were full circle. Several more calls were to XXXX before finally getting them to processed while informing Ally of their deception even sending a copy of the cancellation to Ally. They took this information and decided to restructure the loan to include a daily finance charge I think it was Ally or XXXX either way they may not succeed after the fact, XXXX willing!!!!! I was told XXXX of XXXX would process the cancellation yet it was 3 weeks only after I filed a complaint with XXXX and XXXX of XXXX XXXX and the Consumer Affairs Agent returned my call and lied and said there's no way to see if a cancellation was processed yet all other reps told me they could see it had not been processed!!! 
This week I received a call from Ally stating that the warranty was cancelled but I'm being charged a daily finance charge from {$4.00} to {$4.00} and the cancelled only reduce the loan amount to {$17.00}, XXXX which was an astonishing, evil revelation to my XXXX year old XXXX dad and my XXXX year old XXXX mom whose on a fixed income and only purchased the car in order for me to take them to their doctors appointments and we had been deceived many other times by repairmen attempting to fix junk cars we owned for the past two years. We assumed we would be able to purchase a dependable car. I called this elder and middle-aged abuse of power, loan fraud, extortion for personal gain and complete disregard for the " Truth in Lending '' laws or any other laws which protect consumers. Under no circumstances has anyone from the XXXX, Chamber of Commerce, Urban league, FTC and the State Consumer Protection Agency encountered such a auto loan with daily finance charges. We are not Trump, but we too have had a crime committed against us!!!! We feel that XXXX XXXX, Ally, XXXX are the responsible parties!!!! XXXX and Ally Financial should be boycotted. XXXX should give me the car I was originally suppose to get and finance the accurate terms of the purchase of a used car!!!!! Their greediness should be frown upon in the marketplace but definitely in XXXX 's eyes!!!! If they would do this to an elderly couple on a fixed income they will do it to you or a family member given the opportunity!!!!!!! We should be outraged and eliminate further opportunities of deception!!!!! They and other Chamber of Commerce Members have given assault to injuries in every aspect of my life since XX/XX/XXXX but the wrath of XXXX is upon them whether they correct this or not!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation