Consumer complaint received 2019-12-10
Company: WELLS FARGO & COMPANY
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I was sued by Wells Fargo for credit card debt. I entered into a debt relief program in XXXX of XXXX. This account was included in my program with XXXX XXXX relief. Wells Fargo persued a lawsuit and I was supposed to be represented by Freedoms legal XXXX as a part of my program and I was paying for their services. They did nothing for me to represent me so wells fargo won the lawsuit. It was for quite a bit more than I owed. I had owed {$6200.00} at the time I joined XXXX. The lawsuit amount was for {$8600.00}. That is a difference of XXXX. XXXX been making the payments. To Wells Fargo until XXXX of this yr. I discontinued my agreement with XXXX and started a new program with XXXX XXXX. I did not include the Wells fargo debt as I was going to continue to make the payments of {$240.00} a month to them on my own per the stipulated agreement at a po box in XXXX, CA. The first check was cashed after I paid it and then the second one never was. 
I then received letters from XXXX XXXX XXXX trying to collect on this debt that had been being paid monthly ouy of my escrow account with XXXX. 
I paid a total of 19 payments equalling XXXX while with XXXX. 
Then XXXX XXXX XXXX filed a notice of Settlement of entire case in XX/XX/XXXX. 
I believed this to mean I was done paying this settlement. 
However i then started receiving letters from XXXX XXXX XXXX in XXXX of XXXX. 
They stated I still owed this money so I started paying them. I have paid 5 payments to them. They then filed a exparte order to enter judgement for the remaining balance plus fees of {$XXXX}. 
I filed papers with the court objecting to this exparte order as I have been making the payments and I wrote to them trying to get them to let me know if I do still owe this debt as I thought that XXXX XXXX XXXX form to settle entire case meant I was done paying this. I have not received anything from the court since XXXX XXXX XXXX filed this exparte order and I responded. The clerk did say when I went to file these papers that this case had been dismissed. I am really confused on if I owe any more on this or not. 
I feel it should be paif off as the original amount was {$XXXX}. XXXX and to date I have paid {$XXXX}. 
XXXX XXXX XXXX is now calling and harassing me even though I have continued to send payments. 
I call back but the person never answers the phone and she will not answer my questions in a voice mail. 
XXXX XXXX XXXX phone is XXXX. The person I am supposed to talk with is XXXX XXXX. Ext XXXX. 
I would like some clarification on if I even still owe this debt and if so that they dismiss it as paid in full as I have paid more then the amount of the original debt. I would also like reimbursement of the amount above the original amount I have paid or since the notice of settlement of entire case received in XX/XX/XXXX any amounts paid after that I would like reimbursement from Wells Fargo. 
This has been very stressful annd confusing with all the different entities involved. I believe this debt is paid in full and I am asking for {$XXXX} be returned to me due to the case dismissal in XXXX of XXXX. 
Thanks, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation