Consumer complaint received 2023-10-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
Sub-issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

Complaint:
As of XX/XX/XXXX complaint to Wells Fargo, response is still inadequate. They have failed to show proof of an executed legal document as compared to a promissory note containing the interest rate, term, P & I payment, loan amount, start date and maturity date, etc. 

They have failed to honor the XXXX grace period written in the EquityLine Loan Agreement and failed to give the legal reason as to why they do not honor it. 

They have failed to make the corrections to their errors caused by their applying of several payments incorrectly due to their reason for not honoring the XXXX grace period from XXXX to XXXX. 

As usual Wells Fargo just beats around the bush so to speak and still does not address my complaints clearly or does not address my complaints period and does not resolve any issues. I have specifically stated & explained that I want a copy of the Promissory Note ( or an executed document for the repayment of this loan stating the beginning of my pay period, the amount of my P & I monthly payments to pay off the 30 year loan, the interest rate, etc. ), a valid reason for Wells Fargo not honoring the ten ( XXXX ) day grace period written in my Agreement and I have asked that they honor the XXXX grace period and fix the errors caused by their refusal to comply with the XXXX grace period. Wells Fargo needs to resolve each complaint and outline each issue needed to be addressed ; resolve them or give a legal reason as to why and how they can continue to ignore my request. 
# XXXX NOTE, Real Estate Note, Promissory Note, etc. but a document called a Note A Real Estate Note or called Mortgage Note or just Note a loan Note is a contract for a loan that specifies the terms and conditions of the loan, such as the principal borrowed amount, interest rate, payment schedule, due date and any penalties or convertibility options. etc. It is a legal binding Agreement that holds more legal significance that an informal IOU. It can have tax benefits for the lender and can be used for financing businesses and startups. So, when I ask for a copy of the Note this is the document, I expect to receive from Wells Fargo. 
Agreement can be used in place of a Note. However, there are some differences between the XXXX. A Promissory Note is a document that outlines the terms of a loan between XXXX parties. It is a legally binding document that includes the amount borrowed, the interest rate, and the repayment terms. A Loan Agreement, on the other hand, is a more comprehensive document that outlines all of the terms and conditions of a loan. It includes information about the borrower, the lender, the amount borrowed, the interest rate, and the repayment terms. It also includes provisions for default and other contingencies. 
In the Agreement for the original XXXX loan, that you Wells Fargo provided, and I signed on XX/XX/XXXX, there is no stated interest rate amount for repayment, no P & I payment amount to repay under the loan term, and the repayment terms, beginning date and maturity date. 
I have notified Wells Fargo in writing NOT TO CALL ME as you are disrupting me during my working hours. You are harassing me by continually trying to reach me by phone during my work hours. I work from XXXX to XXXX. You have been advised in writing that I will only respond to you in writing and therefore I expect the same from you. You are making it obvious that you do not wish to send me a letter regarding the matter you wish to discuss with me as you know if you write to me, I have documentation of your excuses for not addressing your errors or sending me a copy of the Note, or telling me that you have no Note. There is no reason whatsoever that you need to speak with me verbally at all. Just put it in writing! 
I have posted my complaint on CFPB many times and I have clearly stated my questions and concerns and outlined all you need to know to address each XXXX of them in writing. So, I will continue to post a complaint against Wells Fargo, until they finally do their job and honor my ten ( XXXX ) grace period without screwing up my statement balance. 
Wells Fargo continues to try to make it look in your favor by sending loads of the same documents they already posted on CFPB. I already have the same documents sent by them many times to me in my possession and now they send a box load by FedEx of the same thing and will probably do it again. Wells Fargo is a wasting time and money and mine as well and doing nothing to resolve the problems. So, if Wells Fargo send a FedEx package to me another with another load of the same repetitive information, I will return it to them. This past response from Wells Fargo, regarding my complaint, the attachments are as following : Part XXXX, contains XXXX pages of statements, XXXX XXXX contained XXXX pages of letters and statements. Same stuff they have posted in the past. They have said or done nothing different. 

Additional response added to the response in a XXXX place online : Wells Fargo has not provided a copy of a requested legal document outlining the terms of the repayment period such as a written and executed agreement or note containing the interest rate, the P & I payment, the term of the loan, etc. Also Wells Fargo has still not provided a legal document stating that they have the right to ignore the written and signed agreement stating that I do indeed have a XXXX grace period for my monthly payments of which they have ignored since XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation