Consumer complaint received 2019-04-22
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XX/XX/XXXX Re : Illegal and non-compliant modification done in XX/XX/XXXX with Wells Fargo I have placed multiple complaints with CFPB as well as directly with Wells Fargo and have not received any satisfaction or results. 

This is a very serious matter. 

Finally, after 8 years of discussions, Wells Fargo did admit and take accountability for errors on their part pertaining to my modification. Back in XX/XX/XXXX, Wells Fargo wrongfully denied me the HAMP and gave me an in house modification some what similar. They admitted this finally around XX/XX/XXXX. However, since admitting this, they failed to completely rectify their errors and make financial compensation to me. The only compensation Wells Fargo provided was a XXXX bonus they legally are required to provide when payments are done timely for HAMP. That was given to me. However, once given it was withdrawn and payments were played around with. Mortgage payments afterward were not credited and I received a foreclosure letter. When I called, Wells Fargo informed me that was an error and I never should have received such. They blamed it on them trying to correct my account. There was no need for nor ever a need to not credit payments and apply amounts of money different than what was agreed to in the amoritization table I agreed to in the contract I signed. 

These are illegal practices. 

My concerns are the following which Wells Fargo fails to correct : 1 ) My modification was not closed as the contract stipulates after the 3 month trial period which is a breach. 
2 ) Modification was not closed for a year. 
3 ) Monies placed on the back end of my mortgage upon closing is wrong and has to be removed because the money should have fallen off upon closing. This is an error. It is not due to an escrow shortage, no payments are due, and no back monies are owed. This is from the year the modification was being processed all differences in payments were added on to the back end and this is wrong. The mortgage payments are not suppose to be added on and there was no escrow shortage. It was all included in the modification payments. Please refund me this amount that was added on wrongfully to my mortgage upon closing. 
4 ) Payments were not done according to the amortization table I agreed to and I was never informed of this change. 
5 ) Escrow- when this changes I am suppose to be informed of such prior to it and I was not informed with in the legal timelines of the changes. It was awful. Wells Fargo increased it up to almost 800 dollars a month and refused to listen to me that it is not correct. 
6 ) The interest from carrying a higher balance due to not receiving the XXXX payment till late was never refunded back to me. 

There are additional violations however my main concern is the XXXX wrongfully added onto my mortgage balance upon closing which has to be addressed honestly and competently. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation