Consumer complaint received 2023-05-26
Company: Experian Information Solutions Inc.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Dear Sir/Madam, I am writing to dispute the reported missed payment on my credit history for the loan account with [ Lender Name ]. While I acknowledge the occurrence of a missed payment, it was a result of circumstances beyond my control, including a natural disaster and unemployment. Furthermore, I have since paid off the loan in full as per the agreement with the lender. I kindly request that this missed payment be removed from my credit report, as it does not accurately reflect my creditworthiness or financial responsibility.

I would like to provide further details regarding the extenuating circumstances surrounding the missed payment : Natural Disaster : At the time the payment was due, my area was affected by a severe natural disaster [ Specify the disaster and its impact ]. This catastrophic event caused significant disruptions to the local infrastructure and services, including communication channels and financial institutions. As a result, I encountered difficulties in making timely payments.

Unemployment : Concurrently with the natural disaster, I experienced an unexpected period of unemployment, which further exacerbated my financial hardships. The loss of employment severely limited my ability to meet all financial obligations, including the timely payment of the aforementioned loan.

I proactively contacted the lender to explain my situation, and they acknowledged the exceptional circumstances surrounding the missed payment. As part of our agreement, I committed to paying off the remaining balance of the loan, which I fulfilled within the agreed-upon time frame.

In light of the aforementioned circumstances and the resolution reached with the lender, I believe it is only fair and just that the reported missed payment be removed from my credit report. I kindly request that you conduct a thorough investigation into this matter, including direct communication with the lender to validate the information provided.

I would like to draw your attention to the following laws and regulations that support my position and protect consumers in situations where missed payments occur due to uncontrollable circumstances : Fair Credit Reporting Act ( FCRA ) : The FCRA grants consumers the right to dispute inaccurate information on their credit reports. It is my expectation that the credit bureau adheres to the provisions outlined in the FCRA and conducts a diligent investigation into this dispute.

Natural Disaster Protections : In cases where natural disasters impact consumers ' ability to meet their financial obligations, various legal protections and relief measures may be available. These protections aim to safeguard individuals who experience temporary financial hardship due to uncontrollable circumstances.

I kindly request the following actions to be taken : Investigation and Verification : I request that the credit bureau investigates the circumstances surrounding the reported missed payment and verifies the information provided by reaching out to the lender. This investigation should include a review of any documented evidence, correspondence, or agreements regarding the resolution of the missed payment.

Removal of Missed Payment : If the investigation confirms that the missed payment was a result of the aforementioned extenuating circumstances, I request that the credit bureau removes this derogatory information from my credit report permanently. This removal is crucial to ensure the accuracy and fairness of my credit history.

Updated Credit Report : Once the investigation is concluded, I expect the credit bureau to provide me with written confirmation of the findings and actions taken. I also request that my credit report be promptly updated to reflect the accurate status of the paid-off loan account, without any indication of a missed payment. 

Account Name : XXXX Account : XXXX I appreciate

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation