Consumer complaint received 2019-03-11
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Experian was notified that I was a victim of Identity Theft. I supplied Experian with my identity theft documentation as required per the FCRA Law to notify the credit bureau you have been a victim of identity theft. Experian refuses and continues to allow fraudulent INACCURATE information be reported on my Experian Credit file this information was a result of identity theft. I spoke with these creditors as well, and Experian advised me they received enough information to unblock these account ( s ) and that they ( Experian ) Do not have to block fraudulent information from my credit file regardless If these were the result of identity fraud or not. These Accounts were and are as a result of identity theft. As Stated to Experian. I never lived at the address they are listing, not only did Experian report fraudulent employment on my credit report due to these fraudulent accounts, they also decided to report a fraudulent address on my report and refuse to block it because it's related to these THREE FRAUDULENT account 's only. These companies are XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. These are listed on my identity theft affidavit which was submitted to the XXXX, Texas Police department as well as Identity Fraud. I did not receive any cards, information, nor account related documents from these companies. I DID NOT visit their branches. I have attempted to call these companies and I was threatened violently from XXXX XXXX XXXX XXXX advising me they would come to my home and " Find Me '' In addition, these accounts were opened at the same time my wallet was stolen, matter of fact right after. I didn't notice these until 2018 in which time I reported these. Not only is Experian reporting fraudulent inaccurate consumer statements which I never even made, they are also allowing these damaging accounts to be reported on my credit file. The Limit 's are inaccurate they are reporting these accounts as new debts and not following the FCRA laws. I have provided updated PROOF of Identity theft. I even provided the officers name to the credit bureau in which they refuse to block the information and their specialized fraud services continues to tell me they can't block it and they do not care there is nothing they can do about these accounts. There is two Credit cards from XXXX XXXX XXXX XXXX both fraud inaccurate limits reported, inaccurate accounts reported, and inaccurate address being reported, and One Line of Credit Account which is also fraudulent from a XXXX XXXX XXXX XXXX XXXX. Neither of these companies would give me any information, I was not given a member number, and I am not allowed to login to their websites and they refuse to assist me at all they will not even provide me with the address these cards were sent to as I never received them. I assume these were sent to XXXX XXXX XXXXXXXX XXXX   XXXX XXXX, Tx XXXX Because that is what is reporting for these fraudulent accounts which I never lived at.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief