Consumer complaint received 2021-06-06
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I lived in the XXXX XXXX XXXX XXXX XXXX ( 2 bed 2 bath ), XXXX XXXX XXXX XXXX XXXX, TX XXXX for 2 years. Third year I renewed from XX/XX/XXXX XXXX XX/XX/XXXX. Every year XXXX time, the XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX, XXXX XXXX ) advertised on their website that monthly rental rate is XXXX  XXXX for 2 bed and 2 bath. They collected $ XXXX for the first year, $ XXXX for the second year and $ XXXX for the third year. Whenever I sign apartment contracts in all apartments I lived so far, I always sign immediately without reading. I never had any problem except this XXXXXXXX XXXX XXXX  problem. 

I moved from another city for my son 's education in XXXX XXXX TX. 
Apartment unit they gave to me was bad condition. 1 ) Kitchen one side bottom- brim they have removed before I went there. They did not put a new one until I lived there. 2 ) If I woke up in the early morning, I could see all utensils were filled with Cockroaches in the kitchen. 3 ) Big spiders coming from outside the XXXX XXXX, through front door after XXXX XXXX was daily fear. 4 ) Smoke alarm loud noise kept going-on quiet often in the midnight. Although they repaired, the sound did not stop. 5 ) This unit and surrounding unit water pipes very noisy. If anyone from neighboring unit takes bath in the midnight, the water pipe sound disturbed our sleep. 6 ) Dust inside the room comes from outside through the front door and also through AC. 7 ) Grass pieces come inside the room, when the lawn care people blow grass outside the room near the front door. The lawn care people made dirt on my car, by blowing parking lot dust. 8 ) Whenever neighbor cook Barbeque outside this room, kerosine smell, smoke and burning beef smell easily came inside the room through front door. I am highly XXXX to all these. I complained all these to the apartment manager- XXXX and she could not stop any of these. 
a ) From day 1- Ranch oven-very old- rusted -oven inside did not have light, oven ranch top ( cook top ) -some parts were rusted and broken piece. I asked the apartment manager- XXXX to replace with a new oven. She did not do. b ) From day 1- rusted, dirty, dish washer- not working. c ) When we moved in, black color stain was sticking on the foot from floor over 1 month period. We were wearing sandals inside the room. After repeated cleaning and wiping of the floor by us, that stain was gone. 
I suffered a lot in this apartment because of all the above problems. 
Therefore, I gave advance written notice a month ahead to - XXXX XXXX XXXX XXXX XXXX : XXXX ; email : XXXX XXXX about my early move out and I had been reminding about my early move out to XXXX XXXX on different times thereafter also. I moved out on XX/XX/XXXX. I paid full month rent for XXXX. For my early move out, I paid reletting charges {$620.00} on XX/XX/XXXX to the apartment Manager XXXX XXXX. This check was already paid by the bank to the apartment. I also returned the apartment keys to XXXX on the same day XX/XX/XXXX. I closed all utilities account, internet account and everything. After keys were returned to the apartment manager, I never went to this apartment. 

Approximately, after one month period, I contacted XXXX XXXX XXXX via email to refund my security deposit {$250.00}. She replied me that Management will send to me refund check and she asked my current address. I sent to her my current address and still waiting for the refund security deposit money. Thus, I have paid extra money {$620.00} + XXXX XXXX {$870.00} to the XXXX XXXX XXXX and was not yet used for me. 

On XX/XX/XXXX, I got one email from debt collector - XXXX ( Hunterwarfield Account Number : XXXX : Hunter Warfield , IncXXXX, XXXX XXXX XXXX XXXX, XXXX, FL XXXX Website : XXXX XXXX saying that I have to pay {$570.00} to the XXXX XXXX XXXX XXXX XXXX TX XXXX I was saying to the Hunter Warfield team that I have not yet received security deposit refund {$250.00} from the apartment. I also paid extra money as early move out reletting charges {$620.00} to the apartment. They have not yet used this money for me. I vacated the apartment because of the above problems. Therefore I asked the debt collector to close the account. XXXX. 

I called the apartment office and asking them what is the amount {$570.00} for? 
They said it is for cleaning charges. The apartment manager XXXX did not ask me more cleaning of the room is needed, when I turned the keys on her hand, as we have been already cleaning the dirty apartment unit every day and left in better condition than what condition we moved in there. We kept this room with neatness after every day cleaning and wiping. Is it possible to change decades old apartment unit to look like a new one by cleaning? I posted this charges on several websites including XXXX, how 2 bed 2 bath cleaning charges will come {$570.00}. After one month period, XXXX XXXX XXXX team has criminally manipulated these charges and modifying their answer by saying that this charge {$570.00} includes cleaning and some part of XX/XX/XXXX rent. I vacated the apartment on XX/XX/XXXX and turned the keys on XX/XX/XXXX ; Thereafter I never went to this apartment. The apartment unit is already rented to another tenant in XXXX end, according them. I still have {$620.00} + XXXX XXXXXXXX {$870.00} extra money I paid to the apartment, so far not used for me. Why the apartment need to send to the debt collector {$570.00} charges and why the debt collector needs to create an account for this fraudulent charges? I am very sincere in paying bills and I never paid anything late including apartment rent. This apartment with the help of this debt collection company has been executing this crime. 

After I spoke with Hunter Warfield Account Number : XXXX : Hunter Warfield , Inc., XXXX XXXX XXXX XXXX, XXXX, FL XXXX, they have put this account in dispute. I requested Hunter Warfield team to close this account. Still, they have not closed it by saying they have placed this account in dispute. Why this company need to open this account when they already know that these are fraud charges manipulated by the XXXX XXXX XXXX manager-XXXX. 

I need all your- higher authorities help to force Hunterwarfield company to close this account XXXX : XXXX. 

I am sincere in paying bills. I never got debt collector notice. Therefore, I was looking this debt collector company review. When I checked review about the debt collector -Hunter warfield company XXXX the company itself has several comments. 

I filed a complaint with Texas attorney General office, florida attorney General office and florida OFR. 

On XX/XX/XXXX, florida OFR office forwarded to me reply sent by XXXX XXXX, Staff Attorney, XXXX XXXX, to the florida OFR. When I read the XXXX XXXX letter with the bill, I was surprised. This Hunter warfied team and XXXX XXXX XXXX were criminally created a bill to make the balance {$570.00}. This would not have happened without the coordinated planning of both the debt collector and the XXXX XXXX XXXX  management team. I am not the only victim of this, several other people also complained on several websites about the debt collector and also about the XXXX XXXX XXXX XXXX XXXX, TX XXXX management team 's criminal activity in USA. 

The bill sent to the florida attorney General office by Hunter warfield attorney shows a ) I moved out on XX/XX/XXXX. Infact, I moved out on XX/XX/XXXX, XX/XX/XXXX I turned the keys to the apartment Manager-XXXX, and thereafter I never went to this apartment. b ) The letter also says, the apartment manager-XXXX advised me that the unit was not left in the best condition, as it was dirty. She never asked me to do more cleaning is needed. These are some of the examples of several fraud charges they have intentional composed. Thus, Hunter warfield team and XXXX XXXX XXXX together criminally created these charges and still not closed this Hunter account. The bill shows if the bill is not paid with in 15 days to the apartment, bill will be send to the debt collector. Until today apartment did not sent the bill to me. Without showing to me the bill and without explaining to me what are these charges, apartment has sent the bill to debt collector.

Company response to consumer: Closed with explanation