Consumer complaint received 2020-07-23
Company: The CMI Group, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I called XXXX  and wanted my service transferred to my new address by XXXX/XXXX/20. They weren't able to do it until XXXX/XXXX/20. I then didn't have service for 4 days. On XXXX/XXXX/20, a technician showed up at my new home and was unable to " transfer '' my service. He stated because it was a new construction townhouse, and it seemed that they didn't run the proper line from the main box to my home that a field technician would have to come do the work. I then called XXXX back to explain what he told me. He also put in a work order and said it could be a few days before they returned. On XXXX/XXXX/20, another technician arrived and was also unable to run a new line, stating that there were wrong connections located in the main box and that would prevent him from connecting my line. I had been previously informed that they would be digging under multiple driveways to get to my home. They did no such thing and didn't have the equipment to do the work in the first place. He then called in another work order and said I would have to wait again. I was very frustrated and started that I was going to cancel due to the lack of still having no service at my new home. He told be to keep the account open and if I closed it then they wouldn't come back out. On XX/XX/20 another tech showed up and said that the line was run properly, but they didn't know where to look for it since it was buried. He then ran the line to my garage, left this hideous orange cable ( approximately 3 ft ) curled up in from of my home. He said I would need to call again and have a technician come connect my service on the inside. By this time, I had been without service for 8 days. I then called to cancel, but they wouldn't let me do so until I returned their equipment. On XXXX/XXXX/20, I returned the equipment and canceled in person at one of their locations. I then called customer service to followup and make sure that knew I canceled. They confirmed that they had their equipment and my account was closed. Some time passed then I started receiving a notice that my account had a balance due. I then called to ask about this. They stated that the amount due was for the month of XXXX. I then told them that couldn't be possible since I had no service from them during that time. I explained to them what happened on their end, and I shouldn't be charged for services not rendered. I then asked to speak with a supervisor. He also stated that I owed the money and that once a bill is " printed '' they can't retract it, and said " It's due and payable. '' I again said that this was no fault of mine and shouldn't be charged for the month of XXXX. He ten said that if I don't pay it then they would turn me over to collections. I then started seeing an obscene amount of phone calls started at 8 a.m. till 7 p.m. at night for months. They have since turned me over to a collection agency. Now they are calling me unrelentlessly. Please help.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with non-monetary relief