Consumer complaint received 2021-11-27
Company: Netspend Corporation
State: UT
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
This will be third complaint against NetSpend. 
I purchased 2 cards. Within 24 hours someone stole them before I had a chance to registar them. Of course I called the store where I bought them. Then I was told to call NetSpend. I did, they at first said they could do nothing. Then if somehow I could get the card numbers I could have my funds out on a new card. It took about 3 or 4 days and XXXX finally gave ne the card numbers through the store manager. Remember, Ive had the reciepts and the activation code on them the whole time. They would not help me still untill I submitted a complaint on this site. Then They reached out and told me not to worry. they would escalate my 'concerns ' to the fraud or whatever dept/ I whatever because by the time they got around to doing anything I had filled a police report called in the card numbers and then someone called and registared them. How did they do this after I called and reported them stolen? Do they always activate stolen cards? and beleive me by this time I had talked tothem at least 5 times and gave them the numbers provided me by XXXX. Ans yes the last 4 digits they gave me matched the ones on the receipte So now I filled another complaint, they called again and said they coud not refund any funds soent on the cards but would send mwe a check for the few dollars remaining. So they admited my ownership but still are not willing to refund my money that was relesed to someone at least a week adter these cards were reported stolen, So what is the point of all the registration if anyone incuding a thief after these are reported stolen can still get accsess and get away with using someone elses money? I responded to their claim that they are not liable for my money by stateing that they activated cards that were reported as stolen by assisting the thief with the ability to safely without conciquence use my money. with the blessing of NetSpend. I would think if they allowed cards that had been reported stolen to be activated in another name other than the one that was the holder of all the required documents without a blink of a eye this would be the same as being a accsesory to a crime. Well, after sending that to them they contacted the CFPD and stated they were not finished with my case, although they made it very clear to me they no liability and would not be giving me my 1000 back.This is a copy of the last responce 2 days ago Thank you for responding. I understand that you are stating that the cards were stolen from you. Because you had not registered the cards by activating them with your information is why we are not liable for the funds. That individual registered their information and activated the cards. That individual also used the funds. 

Based on the documents that you sent to us such as a receipt showing that purchase is how we were able to send the remaining balance. We are not liable for the funds that were used. We have done all that we can do to assist you with this matter. The individual that took your funds is liable for funds that were used. 

Great huh?

Company response to consumer: Closed with explanation