Consumer complaint received 2018-02-28
Company: Experian Information Solutions Inc.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In the beginning of XXXX - sometime around XXXX - XXXX XXXX XXXX ( XXXX ) of XXXX XXXX, CO advised me in writing that I was delinquent in payments for the mortgage I have on rental property ( formerly a personal residence ). The mortgage with XXXX ( which was purchased by XXXX   from another company ) is for P & I only. I do not recall when my husband and I originally closed on this mortgage, but I believe it was somewhere around XXXX or XXXX. XXXX is attempting to collect monies for an escrow to pay property taxes and insurance. I have always paid my mortgage payments on time, and for the past several years, the payment has been made prior to the due date. 

In XXXX, XXXX would repeatedly call me when I was at work wanting to collect funds from me to bring the account current, even though I told them I did not owe the debt. I had to request they cease communicating with me by phone because I was getting called multiple times per day/per week from their employees. After that request, everything was done in writing. 

I have always paid my own property insurance and property taxes. Proof of payment has been provided to them via my attorney. However XXXX continues to pursue and has been reporting to various consumer reporting agencies that I am delinquent in the payment of my mortgage which has negatively impacted my credit score. XXXX has repeatedly failed to provide documentation that proves I owe them monies for an escrow account, has failed to provide information as to the specific paragraph in the original mortgage that states I owe monies for an escrow account. 

Unable to resolve the situation on my own, I retained an attorney in XX/XX/XXXX to settle this matter with XXXX, but XXXX was refusing to speak with the attorney. I then retained a different attorney in XX/XX/XXXX. My current attorney has made repeated requests to XXXX to remove this reporting from consumer reporting agencies, but XXXX failed to do so, and her requests for proof of the debt have gone unanswered. 

XXXX  recently sold the mortgage to another company, and I am concerned that this new company will also be reporting a debt, that I believe, is not owed. I would like XXXX to remove all reporting of this debt from my credit report until such time it is proven that I do in fact owe the debt. I have no problem paying my debts - I have a problem with false reporting. 

I am hoping that you can do something to get XXXX to stop reporting an unproven debt to the various consumer reporting agencies. I continue to receive monthly statements from XXXX that shows a past due balance ; XXXX continues to apply my P & I payments to an escrow account then applies the remaining balance to my P & I. 

Communication I received from my attorney onXX/XX/XXXXindicating, per XXXX : " They said that as of today ( XX/XX/XXXX ) that there is a balance due to them in the sum of {$830.00}. They say that {$83.00} of that amount is for late fees. The remaining funds reflect payments due in XXXX and XXXX. 

They acknowledge that they have received the sum of {$170.00} that has not been applied yet. I instructed them that they need to apply that all to the principal and apply that as of the date that they received it. '' Lastly, XXXX is now sending communications of the debt to my husband 's place of employment, rather than to our home address.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation