Consumer complaint received 2020-11-20
Company: WELLS FARGO & COMPANY
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
The problem begin at Wells Fargos bank on XXXX and XXXX XXXX California I walked into the bank with a negotiable instrument the bankers had to call the legal team to certify the legal team member certified they said I would have to wait till XX/XX/XXXX because it was XX/XX/XXXX and that was a Saturday and they needed a branch manager to sign off for the money when I come in on the XXXX of XXXX XX/XX/XXXX thing the bank remember XXXX XXXX tells me is there has been Power outage and computer failure and I can not have my funds expedited I never receive funds ever I deposit Quite a few I have receipts for all they receive my documents and told me they cant use them and they refused to give them back when I demand it in writing and verbally they missed lead me told me they will send it back to the bank I went back on a 4 Hour Drive from where I live in XXXX Nevada to the bank just for the bank to tell me they never received it I waited two weeks came back the claims department said they sent it and the bank said they never received it they said I can have a copy I said I want my original it is my property and the law and promissory notes state in order to lawfully own it from my possession they must pay the amount which never happened I have written affidavit they have not replied once addressing the fact that Ive mentioned I had to make complaints in their office requesting them to report it to higher authorities outside of the office and they never did but when they answered the reports I made in their office they would always say they are looking into the situation and then they would never truly solve it I would have to make a new complaint after new complaint after new complaint this has been going onFor about a year now I have written the invoices of the debts owed to me for a waste of my time and miss leading information and XXXX of their agents the total debt came up to {$2.00} XXXX they have yet to respond to any of Affidavits and request for response signed affidavit they legally defined it by law they told me they can not answer any more of my questions and I can not have my property back after that phone conversation I went to the bank as soon as I could a day or two later maybe I dont remember I just believe it was XX/XX/XXXX XXXXI went to XXXX and XXXX the bank where my note was supposedly sent back-and-forth fromI called the police at XXXX oclock to make a report a for theft stolen property and swindling the police never came it became two minutes before closing time so I figured I can get the police to come faster another way I walked in to the bank they knew what I was therefore and said I can no longer be here theyre about to close I said whats the procedure if I do not leave I have business and I need answers they said they would have to call the police no police came I stayed in the bank over an hour after closing Time they called me the next day and accuse me of holding people XXXX and trespassing I explain how I wasnt in that was the last of that situation I have the whole thing recorded videoThey have Breach the contract and are failing tremendouslyIn numerous areas committing acts that would seem fraudulent miss leading directly against the code of ethics book I know this because I had there code of ethics book and I pointed out to them what parts they are violating by misleading and not following legal obligations properlyAnd further to add insult to injury they even went as far as to lie to to me as if I did not write an instrument inside of the bank and hand them the same paper I wrote and did not receive the same paper back but they told me I only gave them copies never originals and that was one of the excuses why I can not get the originals back so they have done wrong my family has suffered we enter them to the coronavirus we are badly damaged Im about to be evicted on the XXXX XX/XX/XXXX a few days from now because I cant maintain certain things my light bill is over {$1000.00} my life has completely changed because theyre XXXX even though I assigned a fiduciary appointment that was never satisfiedI do have detailed documents and dates more than what Ive uploaded just direct me how to send it

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation