Consumer complaint received 2018-01-25
Company: SYNCHRONY FINANCIAL
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
applied online for card from walmart, which offered a immediate promotional offer of {$25.00} discount on first order. went through process of applying for card, received confirmation email requesting me to click on link in email to proceed. link sent me to a webpage where they asked more personal information and claimed they would send me a card # so i could finish ordering 4 tires-the reason i was going through this process. received email with temporary card # and tried to place order. the process did not work, they wanted a security code which they did not provide me. called number for assistance and after wading through the XXXX of ridiculously ignorant phone menus i finally was able to get a representative on the phone. the representatives would try to figure it out to no avail. i was shuffled between 4 reps-holds between each one, after aprox an hour of this and becoming increasingly enraged - yelling and cussing and eventually hanging up in frustration. I called this morning to make sure account hadn't been opened and to make sure account was not opened. account was opened and after closing, asked if it would affect my credit score. they said yes it would. believe this is unfair to me! followed their offer, did everything right on my part and now i am the one being negatively affected.do not feel i should be punished for a lack of honesty or ability on their part. to fulfill their offer - causing my credit score to be adversely affected corporate america, to often ( most always ), treats the public like XXXX-bullying and intimidating them into submission with their phone menus, long holds with semi constant advertising and propaganda and the lack of training ( probably purposeful ) of their representatives to deal/solve these problems it seriously hurts me that our country treats the people that have worked ( in my case 43 years ) to build and support this land. served in the military when drafted even though i was opposed to the war in XXXX ( this was my country ). Now i believe this country has abandoned people like me and have sided with the rich who have utilized their money/power to lobby/buy laws from our govt officials/bureaucrats, that benefit them and increase their wealth/power over me ( the masses ). Its allowed them to increase their share of the american pie from aprox 40 % in XX/XX/XXXX, to 80 % today.Whats really going on? in my brainstorming to try and figure why, i believe the govt ( XXXX ) is encouraging the separation of the poor and the wealthy because at some point if the country can no longer support everyone, the little guy will be forced to be subservient to the master as they are being forced to rely more and more on meager govt handouts while the rich continue to increase their wealth/power. its much easier to control the masses if you control their ability to make money, forcing them to rely on govt payouts. its harder to bite the hand that feeds even if it has become the enemy. Is this the country/govt that was created by the people for the people and governed by the people, or a country taken over by the rich and powerful. i believe the creators of our country would be ashamed and outraged!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief