Consumer complaint received 2021-11-27
Company: Paypal Holdings, Inc
State: IL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Paypal is trying to double bill me for the XXXX order and the XXXX XXXX XXXX order ( this order I never even received other than one shirt the XXXX shirt ) which is fraud!!! I want the account corrected and I want a full refund from them for the XXXX XXXX XXXX  order then I want the account closed!!!! 

XXXX XXXX XXXX  XXXX XXXX - negative {$230.00} XX/XX/XXXX Payment XXXX XXXXXXXX XXXX - negative {$230.00} XX/XX/XXXX Payment Loading transaction details for XXXX XXXXXXXX XXXX - negative {$230.00} XX/XX/XXXX Payment You reported a problem with this transaction. See the status of your case in the Resolution Center. 
Paid with XXXXXXXX XXXX XXXX {$230.00} on XX/XX/XXXX Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXX, IL XXXX United States Transaction ID XXXX Seller info The XXXX XXXX XXXX http : XXXX XXXX Invoice ID XXXX Purchase details Purchase amount {$230.00} Total {$230.00} Print details XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$120.00} XX/XX/XXXX Payment XXXX  XXXX XXXX XXXX XXXX XXXX negative {$120.00} XX/XX/XXXX Payment Loading transaction details for XXXX XXXX  XXXX XXXX XXXX XXXX negative {$120.00} XX/XX/XXXX XXXX You reported a problem with this transaction. See the status of your case in the Resolution Center. 
Paid with XXXX XXXX XXXX {$120.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXXXXXX IL XXXXXXXX XXXX XXXX Transaction ID XXXX Seller info XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXXXXXX XXXX Invoice ID XXXX Purchase details XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX {$19.00} XXXX T-Shirt - XXXX XXXX XXXX XXXX L ) {$29.00} XXXX XXXX XXXX T-shirt - XXXX {$24.00} XXXX XXXX T-shirt - Large {$29.00} Amount {$100.00} Shipping {$13.00} Tax {$11.00} Total {$120.00} Print details XXXX XXXX XXXX XXXX XXXX  - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX details for XXXX XXXX XXXX XXXX XXXX - negative {$24.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$24.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXXXXXX XXXX IL XXXX XXXX XXXX Transaction ID XXXX XXXX info XXXX XXXX XXXXXXXX XXXX XXXX XXXX http : XXXX XXXX Invoice ID XXXX Purchase details XXXX XXXX XXXX  - XXXX XXXX - Poetry - XXXX  {$5.00} Evangelization & Culture - Summer XXXX - Humor - XXXX {$5.00} Evangelization & Culture - Spring XXXX - " XXXX XXXX XXXX XXXXf XXXX XXXX XXXX '' - 1 {$5.00} Amount {$15.00} Shipping {$7.00} Tax {$2.00} Total {$24.00} Print details Need help? 
If there's a problem, make sure to contact the seller through PayPal by XX/XX/XXXX. You may be eligible for purchase protection. 
Report a problem Negative balance they show I owe on my account with them which is the XXXX order and the XXXX  XXXX order that my bank shows were both paid in full to Paypal on XX/XX/XXXX. ( On top of them trying to commit fraud and double bill me, I never even received any of the items from the XXXX order except for the XXXX XXXX  Tshirt ). Then when I filed my dispute and wanted to know why they show I have a balance when they already were paid by my bank and that I never even received the order they changed the dispute reason to saying the items were not as expected!!! 


Add money to resolve your negative balance. 
- $ XXXX Money Screen print from my bank account showing all was paid in full to paypal on XX/XX/XXXX XX/XX/XXXX ACH Withdrawal PAYPAL XXXX {$120.00} ACH XXXX PAYPAL XXXX {$120.00} Transaction Type External ACH Posted Date Mon, XX/XX/XXXX Print XX/XX/XXXX ACH Withdrawal PAYPAL XXXX {$230.00} ACH XXXX PAYPAL XXXX {$230.00} Transaction Type External ACH Posted Date Mon, XX/XX/XXXX Print

Company response to consumer: Closed with non-monetary relief