Consumer complaint received 2021-03-25
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XX/XX/XXXX I started the process of refinancing a house. When the lender pulled my credit report they showed a credit card with a $ XXXX limit with a high balance XXXX XXXX XXXX ). This credit card only showed on my Experian credit report which is considered the standard for home loans. Both XXXX and XXXX  did not show this card. When I researched what was going on I found that this was a card where I had been an authorized user. I had been removed from the account more than XXXX  years prior and XXXX XXXX was not reporting this account as associated to me. Both XXXX  and XXXX  updated their databases, Experian did not. Since I had been an authorized user and was no longer on the account XXXX XXXX could not help me so I had to file a dispute with Experian to fix their data. In the meantime, I had my current credit card with XXXX XXXX on hold because the payment disbursed to pay off my cards as a part of the refinance relied on the data on my credit report. 

In XX/XX/XXXX I started the process for a new home mortgage. I checked my report regularly to see when balance updates posted to my account. I fined a dispute in XXXX because I had paid off a $ XXXX personal loan which has the balance posted on the XXXX of each month but the most recent posting had been XXXX XXXX. My dispute was deleted from the system and my credit report was updated to show that the bank had updated my balance on XXXX XXXX. It took XXXX weeks and a dispute for Experian to post the update from my bank I called Experian on XXXX XXXX because I had XXXX credit cards and XXXX bank loan balance which had not been updated for XXXX. Each of these accounts sends balance updates on the XXXX of each month. I was told my only option was to file a dispute. I explained to the representative from Experian that I was not disputing the balances posted by these companies, I wanted to file a complaint that those balances had still not posted XXXX  days after they had been provided. I continued to receive the run-around telling me my only option, by law, was to dispute the reported balance. I had no means of complaining directly to Experian that it was not the creditors, rather, it was them that was the problem. Submitting a dispute would have halted my ability to complete the home loan. 

Now I am in the position of paying a higher percentage interest rate on my home loan because Experian takes weeks to update the balances provided by creditors. 

When I asked about filing a complaint when I was on the phone I was given a case number. I had no method to reference what was written in the complaint for accuracy and was told to have no expectation that the results would be communicated back to me. I requested an address to file a formal complaint by letter. I was given an address but told that I should not necessarily expect return communication as to the results of the complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief