Consumer complaint received 2021-04-07
Company: AmeriHome Mortgage Company, LLC
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
There are two properties : XXXX and XXXX XXXX XXXX, XXXX PA XXXX. I own both. Travelers homeowner insurance on each property runs from XX/XX/XXXX to XX/XX/XXXX. 

The current situation is that AmeriHome has failed to pay XXXX homeowner insurance premium on XXXX, will not work with me or my insurance agent to ensure that XXXX is paid, and has poorly trained and/or evasive staff manning the customer service phone lines ; and failed to pay XXXX XXXX policy in a timely fashion. 

The resolution I want is : I want the homeowner insurance premium paid via OVERNIGHT mail for XXXX XXXX XXXX and paid NOW. 
I want the recurring, annual homeowner insurance premiums on XXXX and XXXX XXXX XXXX to be paid in a timely fashion. ( It is no surprise that the policies run XX/XX/XXXX to XX/XX/XXXX annually. If I change insurers, I will inform AmeriHome so there are no changes in this regular, annual schedule. ) I want to be compensated for the interest I lost between the time that AmeriHome takes funds from escrow and the time that XXXX actually receives/deposits the payment. Apparently XXXX is the only company of the two that routinely and promptly issues invoices and immediately cashes payment checks. I dont know and yet I suspect AmeriHome is playing the interest float between the time AmeriHome takes funds out of escrow and actually issues a payment check.

What I still dont understand : In 2021, why AmeriHome is issuing and bulk mailing paper checks? Electronic transfer of funds is the normal process when I pay my bills online. How is it that corporations still hide behind the paper check/bulk mailing process?

AmeriHome considers it to be in their interest to make the premium payments ( because I, as a homeowner, am considered to be less reliable than AmeriHome, mortgage holder ). In my current situation with an unpaid homeowner insurance premium on XXXX XXXX XXXX, it appears that AmeriHome is the less reliable partner. 


XXXX XXXX XXXX XXXX invoices AmeriHome for XXXX homeowner insurance premium. 
XXXX XXXX invoices AmeriHome for XXXX homeowner insurance premium. 
XXXX AmeriHome removes funds from escrow to pay XXXX premium. It takes AmeriHome 44 DAYS to respnd to XXXX invoice for XXXX. 
XXXX XXXX records XXXX premium paid, 60 days after the premium invoice was mailed. XXXX This is about 2 weeks in the mail at 16 days, substantially less than AmeriHomes 44 day initial response time. ) XXXX AmeriHome removes funds from escrow to pay XXXX premium. It takes AmeriHome 67 DAYS to respond to XXXX Invoice for XXXX. 
XXXX I, homeowner of both properties, call AmeriHome. I learn that AmeriHome only sends paper checks ; only bulk mails paper checks ; because the checks are bulk mailed, it would take until XX/XX/XXXX to verify that the check was not cashed ( and its not possible to put a stop-payment on any individual check because that might invalidate the entire bulk mail shipment ) ; that if I provided an overnight address for XXXX, AmeriHome would overnight payment ; and that the " direct '' insurance agent number is XXXX. 
XXXX XXXX insurance agent calls AmeriHome using the direct agent number and speaks to XXXX. First, AmeriHome has no record of my XX/XX/XXXX call. Second, XXXX questioned my agent about how she knew that AmeriHome bulk mails premium checks. Third, according to XXXX, there is nothing that she could do to help ensure the premium gets paid because XXXX paid the premium. That XXXX has not yet received the payment was of no interest nor concern to XXXX. 
XXXX XXXX file this complaint against AmeriHome.

In addition, these two properties are tax-abated for 10 years at {$250.00} property taxes/year. AmeriHome just paid {$880.00} on each property for taxes. AmeriHome is unable ( based on XX/XX/XXXX phone call ) to send me copies of the tax invoices sent by XXXX. Seems to me to be another instance of " Oops. Sorry, we're just playing the interest float and will refund overpayment as soon as you, homeowner, catches it. ''

Company response to consumer: Closed with explanation