Consumer complaint received 2018-09-07
Company: WorldRemit Corp.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I used Worldremit.com and online money transfer service to remit to a con artist in XXXX that advertised himself as a mobile app developer. The developer in XXXX failed me to deliver me the product and I reported the issue to the World remit on the XXXX of XXXX. I was told by the agent that my claim will be investigated and my complain will be sent to their fraud unit. After waiting for so day I decided to call worldremit.com again on the XX/XX/2018, the agent I spoke pulled up my file and told me there was an email that was sent to me on XX/XX/XXXX but i missed it because it ended in my trash. When I opened the email it neither addressed my issue and makes a good sentence to understand ( pls send email below after complain ). I replied the email and addressed the email in related to the person I have being sending money to which I clearly said the funds were meant for mobile app development and the developer was providing a service for me which he didnt deliver. On XX/XX/XXXX I got an email from worldremit.com stating that my account as being disabled ( See email below ). I was surprised and curious, so I decided to call their support team. the agent I spoke made know my account was closed because they don't allow Business transactions but on their it shows send Money to family and friends and pay for goods and services. So I asked him, why do you have pay for goods and services on your website when you dont allow it then he lied again that this only applies in the United States, then I wonder why that appears on your website if you cant use that service in the United States. I asked about my claim then he said the only thing they can do is to watch for future transaction of the guy that defrauded me and they wont be able to file a complaint about him to relevant authorities in XXXX. in this case world remit as failed to protect me as consumer and as violated my rights as a consumer, to make matter worse after reporting that I was defrauded they have decided to shut down my account with a simple excuse so I cant get my money back or bring the criminal to justice. Also I believe worldremit is trying to destroy evidence as I dont have the transaction history of funds I made to this guy since my account as disable my account.I only have a single transaction information WORDREMIT EMAIL TO ME Your case number : XXXX Hi XXXX, Thank you for using WorldRemit! 

As we are a regulated money transfer company, we are required to verify the nature and reasons for the transactions undertaken by our consumers. In support of this regulatory mandate, we ask that you provide us at your earliest convenience the following items : Your current employment or the source of funds for the transactions ( please include company you are employed by and the position you hold, if applicable ), Your relationships with the recipients to whom you send funds, The purpose of the transactions, and Your intended activity going forward Please reply to this email with the requested information. 
Please note that your account may be temporarily closed if a response is not received in a timely manner. 
Should you have any questions regarding this email, please contact our Customer Service Team with WorldRemit through the phone number listed on our website ( XXXX XXXX ). 
We thank you in advance for your cooperation and prompt response. 

MY REPLY I own a XXXX XXXX XXXX agency and also work. 
XXXX XXXX ( OWNER ) XXXX XXXX XXXX ( XXXX XXXX XXXX  ) A fraudulent mobile app developer To design a mobile app for me Return the funds as he as not provided the product he was paid for months now WORDREMIT REPLY Dear Mr XXXX Thank you for using WorldRemit We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being. 

If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website. 

Best Regards, WorldRemit Customer Service

Company response to consumer: Closed with explanation