Consumer complaint received 2022-08-12
Company: Amsher Collection Services, Inc.
State: CO
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XXXX has now jeopardized my Financial future twice ( 2 ). I was a victim of their data breach and have to have long term credit monitoring because of having Personal Private Information leaked to dark web where individuals have tried to obtain goods or services in my name. In that case XXXX did not take responsibility. In this case XXXX yet again, is refusing to take responsibility and remove the derogatory collection that I do not owe causing serious harm for decades to come. 

In XX/XX/2022 I obtained service for XXXX XXXX XXXX. I was willfully lied to about my billing and related services. ( 10 ) days after paying to start services I was charged again and subsequently received a disconnect notice for non-payment. I was then charged an additional {$20.00} to restore services. I attempted to contact XXXX and was told that my bill is now in the middle of my billing cycle of the same cycle. I paid to restore services at that time and illustrated that now where in my contract did it state that information. with in a couple weeks after the first disconnect i received another disconnect notice for non payment citing that my bill was now due. I again contacted XXXX  and they stated that next billing cycle was now due and that disconnect fee was valid. I again paid the balance and requested service to be disconnected. I was informed that it would take a another cycle to complete and that the new bill would be processed. The XXXX bill was populated and by XX/XX/XXXX I was no longer using any services as I had disconnected their modem believing the service were disconnected. I paid the bill for XXXX as it was stated that was the last bill. I was not aware that XXXX had continued service through XXXX and had disconnected services at the end of XXXX. In XXXX I received a notice of collections for {$110.00}. 

On XX/XX/XXXX I contacted XXXX and spoke with a rep. she stated that Her name was XXXX and I explained the situation. I informed her that I was not aware of any balance owed and that XXXX was due. XXXX with XXXX stated that {$88.00} was due for the past due balance due and the remaining balance was collection charges. I was able to work a settlement for the full Balance due of {$88.00} the original amount due. I paid the balance and XXXX stated that she would contact the collection agency and have the balance removed and she would call me back the following Business day. on or about XX/XX/2022. XXXX Contacted me by phone and stated that she had contacted the collection agency and had the balance removed. She stated that they would discuss the collection account further with her. XXXX stated that she gave me her Personal Grantee that the matter was resolved on XXXX  side and no further balance was owed. 

On XX/XX/XXXX I received a notification From XXXX XXXX XXXX that Amsher had added a collection account to my Credit report for XXXX of {$22.00}. I immediately dsiputed those charges with all three Credit Agencies as the bill for XXXX had already been paid. In researching Amsher I found several complaints Identify Amsher as a Third Party collection company that attmepts to collect portions of debt often times fraudulently. 

On XX/XX/XXXX I attempted to contact Amsher to have the account withdrawn from my credit reports and the collection account withdrawn as I had already paid this bill. After being Transferred to several departments I was able to talk with someone with a thick accent that was indiscernible with English. he cited that the balance was valid and I should contact XXXX. The Individual would not pronounce his name so was not able to obtain a name. He then argued and was very abusive in his demeanor he stated that if there is problem to contact XXXX  and demanded I give him my phone and email address. 

On XX/XX/XXXX I also contacted XXXX customer care line at XXXX ( XXXX ) XXXX. I waited on hold for 45 min and reached a rep who stated his name was XXXX id # XXXX. XXXX Informed that the new charge of {$22.00} was for service restore and that the charge was valid. I explained to him/her that the account was already canceled and should not have had a restore fee. XXXX stated that they would contact XXXX and let me know the outcome at their connivence. This collection for debt that i do not has placed my Credit profile at risk and has placed long term harm against my financial future.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation