Consumer complaint received 2020-05-11
Company: U.S. BANCORP
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
us bank in XXXX colorado has stolen {$17000.00} from my checking and savings accts,. i have been alerted by the fraud dept of this financial institution 5 or 6n times and had my debit card and pin compromised 5 times. i have submitted 2 in person and in writing fraud claims and dispiuted transaction dating back to XX/XX/2019, they refuse to stop taking money from my acct and have taken or allowed UNAUTHORIZED transaction via online and ATM withdraws in obscene amounts to CONTINUOUSLY go through and take funds from my acct totaling over {$17000.00} and continue to ignore my pleas to recover the money. i call every week since XXXX and they give me the run around or never give me more than {$500.00} or {$100.00} at a time, only twice and everything is ALWAYS still being processed or will be credited once they complete the investigation, always to lead ton a future provisional credit on a future date. While this back n forth goes on I now have {$9.00} in my checking account, i am about to get an eviction notice and i am behind on every bill i have because a personal banker, XXXX XXXX decidedn to wait overb6 weeks to submit my original fraud claim and then submitted transaction i authorized this resulted in myself being 2 pmts behind on a truck laon and getting then truck threatened with reposession as well as my childs XXXX  Pmts being denied when they are authorized and were never disputed, I am a single mother of XXXX school age children and now I am facing eviction because U.S. bank can not submit a fraud claim in which they originally alerted me about a company in XXXX taking money from my acct and asking if it was authorized, since thay day my checking acct has had over {$17000.00} allowed to be taken via online transactions and  banking fees and ATM unauthorized withdraws and still can not seem to stop allowing over 25 companies, including this financial institution to have access to my accts and remove funds. i have filed every report possible from irs to ftc i have contacted us banks corp office and no one seems to be capable of crediting my checking acct but this bank CONTINUES to allow money to be withdrawn and debit card transactions to go through after i begged them to freedze my accts. XXXX XXXX at XXXX colorado us bnank local branch spent over 2 hrs with me in tears going over each and every unauthorized fraudulent tranaction on my chk acct only to submit my claim over 6weeks later. He has all my disputed transactions in writing because i had them listed and he took copies and still DID NOT SUBMIT MY CLAIM, why? i am not sure, but i have no money and XXXX kids and he hs submitted authorized charges to be credited and now I am down to {$9.00}, seriously this is illegal and us bank is stealing from me and have taking all of {$17000.00} its horrible to see the corona epidemic and everyone is sick and out of work and this financial institution thinks they can take advantage of single women just bc she is single and has XXXX kids. i deservre to be trrated liken a first class citizen no matter my marital status or the amount of kids i have. this financial institution is the absolute worst when it comes to details or customer service and actually taking care of an issue or following the law is absolutely the worst lowlife on this planet. I am a victim of identity theft and I an being treated as a criminal for even questioning why one day i get a call from us bank and then the next day there is like {$3000.00} or {$500.00}, {$1000.00} as well as my irs tax documents being filed by someone else and my kids and I have not seen one stimulus payment I have went from having thousands in the acct to not even {$10.00}, i cant renew my insurance or my XXXX without a debit card, they do not care if i lose my apartment or if my kids get to have a glass of milk or now being told they need to watch out not eat or drink too much because Mommy can not afford to buy anymore and that we are going to lose our home and be on the street. No one will help us. 

Could you please look over the report status of my claim. I am in fear of the future and feel like the US bank is the theif and I am suffering trying to keep a roof over myself and my children all while covid 19n stay at home order ia effect. please send help sos response and warn others.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation