Consumer complaint received 2020-01-08
Company: American First Finance, Inc.
State: MO
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
My wife and I purchased furniture durning a veterans day sale in XX/XX/XXXX and received discount d/t me being in the military. We purchased the furniture for less than {$2300.00} and was told we can pay it off in six months with no interest if we didn't pay it off we will have interest applied we recieved no contract from the store or any information on the interest that would be applied. I received a call from the finace company American First and they told me that I only had 3 months w/o any interest and if we didn't pay in that time interest would be applied ; they did not disclose the interest rate to me at that time either. We made ontime payments of XXXX every two weeks. I called in XX/XX/XXXX to find out when my last payment would be because I had already paid XXXX and they told me that we still owed over {$2000.00} ; when I asked why they said " fees and interest '' ; I was so confused and upset I hung up with them. I again called in late XXXX to find out how much more I owed and they told us {$1700.00} ; only {$370.00} less than what I owed in XXXX after I continued to make on time payments of XXXX every two weeks. When asked them what is going on they again said fees and interest we stayed on the phone and demanded answers they said that I am being charged an interest rate of 124. %. We were confused and asked to talk with a manager and explained that we have already paid double of what we purchased the furniture for. When we told them that the interest rate was never discussed the manager XXXX said she called and talked with me about the interest rate and it was on recording we asked to listen to the tape as it was never discussed and we never received a contract disclosing the interest rate she refused to let us hear the recording and said " I let you know that interest will be applied if not paid in three months and asked if you have questions '' I asked " so you didn't disclose the interest rate at that time and have not provided me with a contract '' she said " I asked you if you had questions ''. We asked to have a contract sent to us by email and gave her our email address and she continued to get it wrong and said she sent it out but never received as she kept getting the email wrong. A couple days later we received an email from them only giving us a reciept of what we paid ; still to this day we have not recieved a contract ; we emailed them asking for it and called once more. I got in touch with a paraleagal who told me that I should check into the Military Lending Act as lenders are not supposed to charge service members more than 36 % when I found this website. I am trying to sign up for deployment and need this resolved before I go so my wife isn't left to deal with it while I'm away. 
Please find attached my account with American First, transactions from my bank account showing ontime payments, and the email they sent that was not the contract we requested but a transaction list.

Company response to consumer: Closed with explanation