Consumer complaint received 2022-02-08
Company: JPMORGAN CHASE & CO.
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
XXXX To : Chase Bank, Consumer, and The Financial Protection Agency, After many futile attempts to explain to : Chase Executive Services, Chase ineptly trained Representatives, and Supervisors, both, disturbingly misinformed, sad. As a result, I still clamoring for now for any result will do. 
As a result of Chase 's failure to cooperate with me, to resolution, that is ; lead me to also file a formal complaint with the XXXX, by providing them a copy of this statement. The filing is to ensure promptness of solution and gather Chases ' attention for them to comprehend the effort I exerted to right this wrong. The number of times I have contacted chase, I stopped counting at 14.

The {$2100.00} payment was remitted by another institution, a copy if available. Therefore, no liability was assumed or created for Chase. 
I hereby, formally dispute any transactions, specifically, five ( 5 ), of {$2100.00}, for accounts ending in XXXX and XXXX respectfully. The transactions do not appear to allow me to submit a dispute via Chases system. The reversal notation, not the actual, inhibits my dispute claim. 
Those {$2100.00} entries should reflect three debits, ( 3 ) and three credits, ( 3 ). Obviously, from that, I insist, one credit is not there.

How I get through to my conclusion, is simple- I ran an annual transaction report for XXXX, ( includes account number XXXX by default ), I sorted by debits and credits for the entire years ; therein, lies the 2 credits vs 3 debits conundrum. I recommend Chase try the same process, then issue the missing credit. 
Prove I am wrong with the facts, and I will relent. 
XXXX To : Chase Bank, Consumer, and The Financial Protection Agency, After many futile attempts to explain to Chase, Representatives, and Supervisors, both, disturbingly misinformed, sad, and no results. 
Chase wants feedback, listen to those conversations I had today, with those same elite employees. My head is still spinning! 
As a result of Chase 's failure to cooperate with me, to resolution, that is ; lead me to also file a formal complaint with the XXXX, by providing them a copy of this statement. The filing is to ensure promptness of solution and gather Chases ' attention for them to comprehend the effort I exerted to right this wrong. The number of times I have contacted chase, I stopped counting at 14. 
The {$2100.00} payment was remitted by another institution, a copy if available. 
I hereby, formally dispute any transactions, specifically, five ( 5 ), of {$2100.00}, for accounts ending in XXXX and XXXX respectfully. 
Those XXXX entries should reflect three debits, ( 3 ), versus three credits, ( 3 ). Obviously, from that illuminating data, I insist, one credit is not there. 
How I get through to my conclusion- I ran a transaction report for XXXX, ( includes account number XXXX by default ), I sorted by debits and credits for the entire years ; therein, lies the 2 credits vs 3 debits conundrum. I recommend Chase try the same process, then issue the missing credit.

Tip- Chase wants feedback, listen to those conversations I had today, with those same elite employees. My head is still spinning!

Company response to consumer: Closed with explanation