Consumer complaint received 2020-07-04
Company: Self Financial Inc.
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
Self lender is advertising how they can build your credit through an installment loan. 
As you read on an installment loan is a CD that they hold for 12 or 24 months. I tried getting a better understanding by emailing them and they will just respond with information that's is already on their website. 

I tried four times and then moved to live chat they said they have live chat and they absolutely do not have live chat you leave a message on their life chat and they promised to get back to you within 72 hours. It's been almost a month and they have not gotten back to me in regards to my chat request. 

They said they have live customer service over the phone. 

For days in a row I called at different times of the day and each time I called they were closed. 

I called as early as XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX., XXXX XXXX XXXX XXXX and XXXX XXXX 
They were closed! 

We are all aware of scams and people being able to duplicate other people accounts including the irs 's website ... 

So my first thought after all of this was that this must be a scam. 

They charged me a little over {$9.00} to process my application. 

And the loan that I chose was the most that they offer which required a check at the very end of my 12 months. It was a little confusing so I had a lot of questions. 

{$1600.00} would be paid in total after paying them {$150.00} per month for the entire year. 

minus interest charges and all this extra blah blah that they're going to throw on to get the most out of it I was scheduled to receive a check at the end on XX/XX/2021. 

But without a better understanding how can I truly trust my money in the hand of people who's not even interested and helping me get a better understanding of how this will help me. 

I'm still within my 30 days I opened the account XX/XX/XXXX a payment was scheduled to come out XX/XX/XXXX and on XX/XX/XXXX I sent them a message requesting to cancel my account. 

On their website has no refunds for the {$9.00} that I spent so I'll get over it. 

But there will be no way I will lose {$150.00} or in that matter I'm not going to lose {$1600.00}. 

This complaint is being sent because they are fraudulently running a business charging people for applications, charging people monthly for the so-called installment loan that later is called a CD giving no information about it and how it will help you. 

But what they do make perfectly clear is what you will not be getting back. 

This complaint is to make it perfectly clear that as of XX/XX/XXXX I canceled my account I also took my account number and the routing number off of that account. 

If they manage to hold a copy of those numbers this complaint will be used as a legal document making it perfectly clear that I canceled beforehand and if money is removed from my account it will be considered fraud and I will be pressing charges.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation