Consumer complaint received 2018-01-31
Company: SYNCHRONY FINANCIAL
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XXXX XXXX has chosen to deliberately break the law and cause immediate financial harm towards myself and my family and unless XXXX XXXX and XXXX initiate an Expedited Dispute Resolution ( that means within 3-days ) by correcting the false and inaccurate information SXXXX XXXX furnished, they are all complicit. 
Here is a summary of the facts : *NOTE : XXXX XXXX , XXXX XXXX XXXX and XXXX are in the business of credit reporting and furnishing information to credit agencies. They are all very familiar with regulation and what their requirements are, therefore, when they adapt policy or take actions which violate the law, it is deliberate. 

1. On XX/XX/XXXXI filed a complaint with the CFPB case # XXXX claiming a XXXX Credit Card  I have not used in years displayed a balance of {$1700.00}. I disputed the entire balance and requested XXXX XXXX to make sure they have not or do not report this balance to the credit bureaus and to investigate and provide me with the results. 

2. OnXX/XX/XXXX, I filed my fraud claim through the CFPB case # XXXX, I provided an affidavit of fraud, informed them of the imminent harm I would suffer if this was not properly reported. 

3. On XX/XX/XXXX I certified mailed the same complaint to XXXX XXXX along with the original affidavit of fraud. 

4. As of XX/XX/XXXX, XXXX XXXX responded to case # XXXX. In their response SYNCHRONY Bank contradicted themselves numerous times ; 5. XXXX XXXX is aware they could have reported false information to the credit bureaus as a result of my dispute and affidavit.

a. ) a balance of {$1700.00} and wrongly closed the account 6. XXXX XXXX refused to remove the balance reported and status of account being closed by credit grantor 7. By claiming to have conducted a proper investigation between XX/XX/XXXX - XX/XX/XXXX On XX/XX/XXXX, a fraud investigation was initiated 8. XXXX XXXX  admitted a new card was mailed to me on XX/XX/XXXX and activated ONLINE on XX/XX/XXXX but they have no knowledge of the IP address it was activated from. 
A card for the above referenced account was reissued and mailed to the address on your account on XX/XX/XXXX The new card was activated onXX/XX/XXXXWe do not KNOW the IP address from which your account was activated. see letter attached NOTE : Claiming they do not know the IP ADDRESS it was activated from is absurd and I have contacted a few experts who concur. Either XXXX XXXX does not want to provide the IP ADDRESS because it will strengthen my claim or their security system dates back to the XXXX. Anyone with the most standard understanding of technology would be hard pressed to believe this claim. So why have they lied? 

9. XXXX XXXX claims to have concluded an investigation in four days and found the information they furnished to the credit bureaus is correct and they have NO reason to believe it is not. We have reviewed your account record and verified we have accurately reported your account history information to the major credit bureaus.

If XXXX XXXX investigated properly they would have known I was over 2000 miles away in XXXX Florida from XX/XX/XXXX through XX/XX/XXXX. Therefore, physically impossible for me to make most of the charges I am disputing. See attaching boarding pass 10. Falsely assuming I used their online banking platform, I have NOT! I receive paper statements and typically mail in my payments. 

11.XXXX XXXX is refusing to address an obvious security concern. This account has not been used in years, then suddenly over a few weeks it was activated and used dozens of times. How did their security system not recognize the increased activity? 


The law clearly states when furnishers provide information to a Credit Reporting Agency ( CRA ), they have obligations under the FCRA to ensure the accuracy of the information they furnish. As a rule, its illegal to report information that they know or believe is inaccurate. You have reasonable cause to believe that information is inaccurate if you have knowledge, other than allegations from the consumer, that would lead a reasonable person to doubt the accuracy of the information. FCRA Section 623 ( a ) ( 1 ) ( A ) You may be  exempt from this requirement if you give an address for consumers to report inaccurate information, but you can not, under any circumstances, report information the consumer has told you is inaccurate if it is, in fact, inaccurate. FCRA Section 623 ( a ) ( 1 ) ( C ) I have provided more than allegations, every court in this  country recognizes an AFFIDAVIT of Fraud surpasses the threshold of reasonable cause Additionally, as of XX/XX/XXXX I have filed an ID theft claim with the FTC, requesting the Credit Bureaus to BLOCK this tradeline within 4 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation