Consumer complaint received 2020-04-02
Company: Specialized Loan Servicing Holdings LLC
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
XX/XX/XXXX To : Specialized Loan Servicing LLC Re : Correction of XXXX   XXXX XXXX transfer statement balance due as of XX/XX/XXXX & all monthly misapplied payments to Home Equity Line Of Credit account Account was transferred with incorrect past due balance from XXXX  XXXX XXXX To Whom It May Concern : This is our 6th notice and request to correct our account past due balance to XXXX. This debt is not valid. XXXX  XXXX XXXX ( XXXX  ) has confirmed on XX/XX/XXXX and admitted to the errors of misapplied monthly payments, past due balance, late fees and that all our payments were made on time. XXXX stated that our account was not delinquent as of XX/XX/XXXX. XXXX stated that they will be reporting corrections to the credit bureaus and new servicer, Specialized Loan Servicing in writing. Attached is XXXX  supporting documentation. Supporting documents are also attached to show Specialized Loan Servicing ( SLS ) continued collection efforts and incorrect reporting of our monthly payments. Our monthly payments paid to SLS are continued to be misapplied. Please make all the necessary corrections to our account : Correct all misapplied monthly payments ( XX/XX/XXXX to current ). Monthly payment should be applied as part principal and part interest. All monthly payments were made on time before and after loan transfer. 

Correction of all late monthly payment history from late to current on all credit bureaus ( XXXX, XXXX  & XXXX  ) including but not limited to monthly payments for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. XXXX  XXXX XXXX ( XXXX  ) has corrected XX/XX/XXXX delinquent payment error on our credit reports. However, Specialized Loan Servicing ( SLS ) after receiving corrected information from XXXX has not made any correction to our monthly payment history on our credit reports. For example, as of XX/XX/XXXX, our XXXX  reports still show incorrect late payment history by SLS although SLS has noted on our credit report as issue being resolved. Resolution means that that there is no past due balance or delinquent payments. All monthly payments were made on time. See attached our XXXX  reporting posted by both SLS and XXXX. 

Since there is no past due transfer per XXXX, SLS must correct our monthly past due balance to XXXX  and correct all our year to date principal and interest statement balances. As of XX/XX/XXXX, SLS continues to show incorrect past due balances, late payments and misapplied monthly payments To date, SLS has ignored all my requests and information supplied from XXXX to correct our misapplied monthly payments. I have sent multiple written notices to SLS office dated from XX/XX/XXXX to XX/XX/XXXX. SLS continues to report incorrect late monthly payments on our credit reports, damaging our credit payment history and credit scores, making numerous erroneous collection calls ( days, nights, week days and week -ends ), sending erroneous delinquent notices, and ignoring XXXX  XXXX XXXX loan history transcript documenting reporting corrections. Whenever I speak to a SLS collection representative, there is always an inaccurate update of my case. The reps always made the comment that their Collection department has not received any updated information. 

Again, with XXXX correction of misapplied monthly payments and XXXX past due balance transfer, please report corrections to all credit bureaus that our payments to SLS were current and paid on time ( not late ), correct all monthly misapplied payments and correct our current past due balance to XXXX. 

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation