Consumer complaint received 2021-07-01
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
Today : XX/XX/XXXX An international Wire Transfer ( WT ) for {$9500.00} was effected by me on XX/XX/XXXX XXXX XXXX at the XXXX, CA branch of US Bank. It was handled by Mr. XXXX XXXX under guidance of Mr. XXXX XXXX who introduced himself as the Branch Manager. The wire transfer process entailed my input into appx. 4 screens on a small desktop digital device. Each screen had legal verbiage that I had to agree with. At the end of the process I asked for hard copies of content of digital screens I signed for. XXXX said that US Bank can not print content of screens I was presented with. Then I asked him to send me a digital version by email. He said that is not possible either. In my presence he telephoned his superiors and they confirmed what he told me. I asked for a receipt. He wanted me to wait for 15 minutes until time their back office has reviewed the WT. A one page receipt was issued which showed the $ amount of the WT. It did not contain any of the legal provisions I signed for. I told the branch Manager that it is incorrect not to give me copies of what I signed for, and to refer the matter to higher authorities at US Bank. He agreed to communicate with them by email. Upon returning home the same day I figured that there are laws and regulations that require Banks to furnish copies of what their clients sign on. I sent an email the following day to Mr. XXXX XXXX stating my legal entitlement for copies and to furnish those within 10 days. He did not respond. To this date I do not know what I signed for. 
A situation has developed pertaining to this WT where it is necessary for me to make a dispute, but I can not do so without a proper understanding of what I signed for. 
I called the US Bank XXXX branch about a month ago and wanted to speak with XXXX XXXX XXXX about this WT. A lady spoke to me and said XXXX was busy and took my name and phone number and said she will have XXXX call me when he is free. He never called me. 
I want the U. S. Bank to furnish me with copies of everything I signed on for this WT. 
Prior to the WT already discussed, on XX/XX/XXXX also a WT ( local ) was effected for me by the US Bank, for {$50000.00}, Ref. XXXX. On that, the XXXX branch did not have WT staff present that day and I was advised to go to their XXXX, California branch of the bank. The WT was entered on US Banks customary digital screen at that branch. When asked for copies of what appeared on the digital screens, they declined. They even refused to issue a paper receipt. After committing myself to charge my A/c {$50000.00} I was asked to go home without any proof in writing. I informed my concerns to the Manager of that branch and asked her to correct the situation. 
Given so much notice, if the US Bank has not corrected the situation, it is a clear demonstration of their blatant disregard for laws and regulations. I would like your organization to use whatever means available to it to rectify the situation ; if a penalty is appropriate please proceed. 
In addition to failure to furnish content of digital screens, the US Bank requires an email address and a cell phone number ( for 2 factor authentication ) from the sender of the WT. I have these, but all people do not. I am not sure if existing laws and regulations permit Banks to 'mandate ' an email address and a cell phone number as pre-conditions to sending a WT. You might want to review these and act as appropriate. 
End.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief