Consumer complaint received 2020-12-22
Company: LoanCare, LLC
State: MN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am disputing the reported delinquency regarding the XX/XX/XXXX payment that was reported as delinquent on loan, XXXX. 

I just spoke with XXXX XXXX XXXX XXXX XXXX XXXX representative, XXXX, regarding the delinquency that was reported to the credit bureaus. She read through the notes of the previous calls that I made to customer service. I called customer service in XXXX and XXXX of XXXX. During the initial calls, there was never any mention of a required payment before the mortgage payments were transferred to the new servicer XXXX XXXX XXXX XXXX XXXX. I was never made aware of the delinquency. I did however verbally complain, siting the same regulations, and have yet to have the correct made or receive an apology. 

My mortgage payments were initial setup through your company. When I received the notice of transfer, I went to the XXXX site and the account was already showing on the dashboard. The next payment was due XX/XX/XXXX. I have attached the transaction history and proof of payment on both loans to USB. I spoke with XXXX, customer service rep for XXXX, and he stated that both loans show an acquisition date of XX/XX/XXXX. Every payment since then has gone to XXXX. 

As you can see in the enclosed attachments, my first and second mortgage were initially servicing by XXXX. The first mortgage lists the delinquency. The second mortgage however does not show as delinquent. It lists that it was closed on XX/XX/XXXX and my last payment to XXXX was on XX/XX/XXXX. 

While reviewing my credit report on XX/XX/XXXX, I noticed the negative or adverse reporting made by XXXX. I immediately contact XXXX to dispute the incorrect reporting, and will be contacting the other 2 today, XX/XX/XXXX. I then contacted XXXX. There is no record of my previous complaint, nor was there a written response/resolution. 

I closed on my home on XX/XX/XXXX. My first payment for account XXXX, was due XX/XX/XXXX. I made XXXX payment to XXXX : {$920.00} first mortgage {$84.00} second mortgage web payment from XXXX to XXXX XX/XX/XXXX. The enclosure from XXXX  shows that XXXX reported XXXX XXXX as delinquent on XX/XX/XXXX. I would love to know how and why, XXXX is reporting XXXX, XXXX, and XXXX as Pays as XXXX. And then shows delinquent on XXXX payment. Especially when the account for XXXX, XXXX  shows Pays as XXXX. I received a notice of transfer and all subsequent payments have been made to XXXX : {$920.00} first mortgage {$84.00} second mortgage web payment from XXXX to XXXX XX/XX/XXXX. 

The following regulations have been violated : FCRA, RESPA, FDCPA, TILA, & UDAAP. By the end of the day I will submit disputes with all three credit bureaus. I have also contacted Results Mortgage to let them know about their 3rd party vendor. Perhaps they will be reviewing their contract with XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation