Consumer complaint received 2018-08-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AE
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
1. At this point, I do NOT want an account with Bank of America ( BofA ). I don't need anyone interceding on my behalf -- I have established my U.S. financial dealings elsewhere. Furthermore, I do not understand why personnel at BofA are so stupid as to send me updated information on accounts THEY closed. What I DO want is for BofA to be officially reprimanded. If you can not ensure BofA remunerates the monies it cost me, I hope someone can sock them with a hefty fine for unprofessionalism ( I don't have the background, time nor inclination to research the legalities of their idiocy ). 

2. I had an account for 39 years, I was a preferred rewards customer with no problems ; had my retirement and social security payments automatically deposited into my checking account. In addition to checking, I had a VISA card ( always paid the balance in full ) and two addresses I used Bill Pay for : the IRS and to transfer monies to my husband 's account in VA. 

3. In XX/XX/XXXX, problems began -- I have attached a table detailing the back and forth from XX/XX/XXXX through XX/XX/XXXX. In addition to the time, headaches and anguish on my part, BofA cost me money -- spent trying to desperately keep the account I'd had for so long : Detailed Costs : XX/XX/XXXX Roundtrip of 274 miles to obtain U.S. notary on BofA form XXXX XX/XX/XXXX Postage ( Letter to BofA Corporate Headquarters w/copies ) XXXX XX/XX/XXXX Withdrawal Fee ( BofA negated a COVERED Bill Pay Payment ) {$30.00} XX/XX/XXXX Postage ( Beneficiary Addendum & Signature Card Sent ) XXXX XX/XX/XXXX Roundtrip of 170 miles to deposit check at U.S. financial institution XXXX I also paid my taxes late this year ( hard to pay taxes when your account is frozen and your Bill Pay set up is gone ), but have not yet heard from the IRS what THAT is going to cost me. I lost my " early renewal '' rebate on my XXXX program and have to replace all my saved credit card information at numerous sites. 

4. I have no intention of fighting the array of lawyers BofA can call upon -- I assume that if the " Customer Service '' I endured is an example, than BofA must be, necessarily, well set up in this area. I now have an account at a responsible U.S. financial institution -- with email, phone and personal contacts -- my retirement and social security are now automatically deposited there. To this date I have no idea why my BofA account was closed, however there should be some regulation governing how BofA " handled '' this mess. I received no warning and I wasn't assigned a personal contact until AFTER my account was closed and my monies mailed to me ( every U.S. cent I owned -- over {$100000.00} -- mailed to my foreign home address ). Had I not been a retired U.S. military member, I would not have been able to use a U.S. financial institution over here to reenter my monies into U.S. channels. 

5. Even if I receive no monetary reparation, there has to be some means to censor Bank of America for its blatant unprofessionalism. The only satisfaction I expect to receive in the future will be mentioning at every U.S. and international assembly ( e.g., XXXX, XXXX, etc. ) I attend how bad Bank of America is and advising one and all to avoid them like the plague.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation