Consumer complaint received 2021-08-17
Company: JPMORGAN CHASE & CO.
State: MI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I found a charge on my account in the amount of on or about XX/XX/2021 in the amount of XXXX from a company by the name of XXXX from my business account whom I never heard of. I immediately contacted Chase bank and submitted a claim as I did not recognize the transaction. I also went to Chase local branch and they closed my XXXX account, I also contacted XXXX to get further information on the charge, who the money was sent to etc. I had received a phishing text on XX/XX/XXXX ( see attached ). I called the number on the text message and they posed as chase bank and asked me to verify my address and social security number, I IMMEDIATLY ended the phone call without giving them any information and called chase bank promptly ( see phone records ) advising that I received a call advising me to verify charges and my account information, I advised them of the phone number and asked multiple times if it was them and advised that the phone call was not right and did not seem like chase as they won't call asking me to verify information, the customer service representative reassured me that there was nothing additional needed and my account is fine and that she will put a flag on my account. I do not know if that is how the charge was originated but that is the only thing out of the ordinary that occurred that I can think of. I did my due diligence as a customer by calling Chase and advising them of the text. 

I made a police report with XXXX PD ( see attached ) and sent email to XXXX with my photo holding my ID as they requested along with the PR number. I received a letter of denial from Chase advising that they have proof that I authorized the transaction which I could not understand. I contacted Chase bank for further explanation as I am sure I did not transfer XXXX to anyone. They advised that based off my prior history, and the transfer came from my account in my name, it had to be me and I have had prior dealings with TXXXX. This was confusing to me as I did not recall this company at all. 

I looked at my accounts and in XX/XX/2021 I transferred {$850.00} ( see attached ) to a gentleman for a boat charter in XXXX, this was a valid charge but not something I remembered as it was so long ago. That was my only dealing with XXXX, they are apparently a company where you send money to parties out of the country and Chase told me that because of my prior transactions, they have reason to believe that it was me. I do not understand this, I have never sent XXXX to anyone in my recent memory, I have no email from XXXX as verification of the transaction as they sent with the {$850.00} transfer back in XXXX. 

XXXX sent me an email apologizing for the issue, but advised I should take it up with my bank as it seems like someone had access to my account information by some possible scheme. They would not tell me where the funds were sent, nor would they give me the email where the confirmation email went. 

Chase never provided me any credit, ( temporary or permanent ), XXXX advised that will assist in any investigation needed but they were not contacted by Chase. I have had my accounts in good standing for over 25 years and have not had any issues. This transaction was not done by me, I asked if chase checked the IP address or who the money was sent, they just said I used them before and it was sent from my account so my claim is denied. 

I feel so unprotected by Chase and XXXX. I am the only one losing at no fault of mine, I contacted Chase when I received a Phishing text, I made a police report, I have done everything in my power and cooperated with the whole investigation. The claims representative from chase told me if it was a couple XXXX dollars the bank may have refunded me but because of the amount, the bank would not take the loss. Since when does the amount of the transaction have anything to do with doing the right thing? This is not operating in good faith in my opinion. 

I have attached all pertinent documents, any help for me to get my funds back would be greatly appreciated.

Company response to consumer: Closed with explanation