Consumer complaint received 2019-02-06
Company: BBVA FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
CONTINUING FROM COMPLAINT ID XXXX. IT TOOK ME SOME GREAT TIME WITH THIS.TO RESPOND TO BBVA COMPASS LAST RESPONSE TO MY COMPLAINT.

BBVA COMPASS KNOWINGLY THE STRESS, FRUSTRATION IT HAS CAUSED ME TO PROVE THAT THEY ARE WRONG. BBVA COMPASS KNEW THE ACCOUNT INFORMATION BEEN FALSE FOR QUITE SOME TIME. BBVA COMPASS REALLY ENJOYED GETTING OFF OF MY STRESS AND FRUSTRATION. SENSE BBVA COMPASS HAD CONFESSED THE INFORMATION ON CREDIT FILES IS FALSE BY REPORTING THE INFORMATION THROUGH XXXX XXXX XXXX XXXX TO XXXX. IT IS TIME TO STOP FIGHTING WITH ME. THE NEGAITIVE ACCOUNT SHOULD HAD BE REMOVED ALONG TIME AGO.REPORTING FALSE INFORMATION IS A NO NO KNOWINGLY IT WAS FALSE. 

Ms. XXXX, according to your CFPB complaint, you allege that BBVA Compass ( the  Bank ) continues to report your charged-off XXXX  Credit Card Account ( # ... .XXXX ) after it was sold to XXXX XXXX XXXX. ( XX/XX/XXXX ) You allege that because the ( DEBT BUYER ) debt collection company was not registered with the Secretary of State of California, the debt collection company removed their account from your credit history with the credit reporting agencies ( THE COMPANY XXXX XXXX XXXX XXXX HAD REGISTER THERE ENTITY WITH SECRETARY OF STATE OF CALIFORNIA, FILE NUMBER XXXX ON XX/XX/XXXX AFTER I HAD FILED COMPLAINT S IN XX/XX/XXXX.. ON XX/XX/XXXX THE DEBT BUYER REMOVED THE UNSECURED ACCOUNT FROM FILES THE SAME DAY THAT SECURITY EXCHANGE COMMISSION FILED A LAWSUIT AGAINST THE COMPANY CASE #  XXXX AND THE SAME DAY BBVA COMPASS CLOSED MY XXXX   COMPLAINT. CASE # XXXX. BBVA COMPASS WAS AWARE OF THE REMOVAL AND THE LAWSUIT. ) Additionally, included with your ( CFPB ) complaint were copies of a number of your credit reports from the credit reporting agencies between XXXX and XX/XX/XXXX and you request the Bank to review the credit reports. ( BBVA COMPASS HAD THE CREDIT REPORTS ALREADY BEFORE THE COMPLAINT BY EMAILS, DISPUTES, COMPLAINTS IN THE PAST YEAR OF XXXX. ) It is your belief that the account was not accurately reported on your credit history with the credit reporting agencies ( BBVA COMPASS KNEW THE ACCOUNT WAS NOT ACCURATE ) and should have stopped being reported when the debt was sold ( XX/XX/XXXX, THE LAST MONTH TO REPORT ) to the debt collection company. 

Lastly, you stated that you did not personally apply online for the credit card account. ( BBVA COMPASS KNEW FROM THE BEGGING XXXX, THAT THERE BUSINESS PARTNER XXXX AND BY PHONE WHO DID THE CONSUMER APPLICATION. BBVA COMPASS ACTING LIKE THEY DID NOT KNOW ANYTHING ABOUT THAT. ) As a result, you claimed that the third party, XXXX XXXXl, ( XXXX ) submitted the application stating a. ( BUSINESS PROJECTION INCOME {$150000.00} IN THE PERSONAL ANNUAL INCOME ) false income You request the Bank to remove the account from your credit history with the credit reporting agencies. ( DO TO THE DECEPTION, MISUSED OF CREDIT REPORTS THROUGH THE METRO 2 FORMAT SOFTWARE. ) In an effort to address your concerns, we have reviewed your account. Bank records indicate that a ( UNSECUTRF ) ClearPoints Credit Card Account ( # ... XXXX ) was opened in your name on XX/XX/XXXX. ( ACCORDING TO XXXX AND XXXX STATES XX/XX/XXXX. ) According to your complaint, a third party ( BUSINESS PARTNER ), XXXX XXXX, ( XXXX ) submitted the ( CONSUMER CREDIT ) application stating a ( BUSINESS PROJECTION INCOME OF {$150000.00} ) false income. It is the Banks belief that we did not have a business relationship with a company by the name of XXXX XXXX. ( XXXX XXXX STATED YOU ARE IN THE NETWORK PARTNERS OF LENDING. THE BANK DOESNT WANT TO GET INTO TROUBLE WITH THE CFPB, FEDERAL THE BANK STATED THEY HAVE NO RELATIONSHIP WITH XXXX XXXX THEN BBVA COMPASS NEEDS TO FILE A LAWSUIT AGAINST XXXX XXXX. XXXX GOES ONLINE EVERY DAY APPLYING FOR UNSECURED CONSUMER CREDIT CARDS BASED ON BUSINESS PROJECTION INCOME FOR START UPS FOR THE CLIENTS TO GET A HIGH CREDIT AMOUNTS. THE BANKS GETS NEW CUSTOMERS BASED ON CREDIT AND OUTRAGE PERSONAL ANNUAL INCOME WITHOUT ANY PROOF OF THE INCOME IT IS COMMON SENSE TO USE BUSINESS PRACTICE TO REQUEST PROOF OF INCOME BEFORE APPROVING THE CONSUMER APPLICATION SPECIALLY ON A OUTRAGE INCOME. 
XXXX  XXXX XXXX ALSO GOES BY XXXX XXXX XXXX BASED IN NEVADA XXXX XXXX  PARTNERS OF LENDERS WITH BBVA COMPASS, XXXX, XXXX   XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX AND XXXX XXXX IS ALL I KNOW. THESE BANKS ARE EASY TO RECEIVE UNSECURED CONSUMER CREDIT CARDS BASED ON CREDIT AND BUSINESS PROJECTION INCOME OUTRAGE PERSONAL INCOME FOR START UPS. I FELT THAT I WAS DECIEVED BY ALL PARTIES INVOLVED. XXXX XXXX STILL WORKING WITH THE LENDERS TO THIS DAY FILLING OUT ONLINE CONSUMER CREDIT APPLICATIONS WITH FALSE INFORMATION AT THE LENDERS WEBSITES..THERE ARE ALSO MANY OTHER COMPANIES LIKE XXXX XXXX WHO HAVE MANY OF THESE LENDERS IN THERE NETWORK OF PARTNERS IN LENDING. SO THESE BANKS HAS ALL THESE COMPANIES AT THERE WEBSITES FILLING OUT CONSUMER CREDIT APPLICATIONS. I WONDER HOW MANY ONLINE CONSUMER APPLICATIONS BBVA COMPASS RECEIVES IN A DAY WITH FALSE INCOME AND APPROVES THE CONSUMER APPLICATION? GOOD QUESTION!!!! ) ( BUSINESS PROJECTION INCOME IS A STATEMENT OUT LOOK OF THE BUSINESS  PROJECTION THAT MAY NOT HAPPEN OR IT MAY. IT IS FOR BUSINESS AND NOT FOR PERSONAL. ) The Bank received an online ( CONSUMER CREDIT ) application ( DONE BY XXXX ) for a ( UNSECURED ) XXXX Credit Card and based on the information ( CREDIT AND BUSINESS PROJECTION INCOME OF {$150000.00} ). obtained during the application process, the application was approved ( BASED ON CREDIT AND INCOME WITHOUT PROOF OF INCOME. MY PERSONAL INCOME YEARLY {$10000.00} FROM SOCIAL SECURITY GOT PROOF. BBVA COMPASS KNEW IT ) In our previous responses to your ( CFPB ) complaint, we stated that your account was closed and charged-off on XX/XX/XXXX ; however, that date is incorrect. ( BBVA COMPASS REALLY DOES NOT KNOW WHEN THE ACCOUNT CLOSED AND CHARGE OFF ACCRUED. GETTING THE INFORMATION FROM MY CREDIT REPORTS ) ( XXXX  XXXX REPORTS STATES XX/XX/XXXX CLOSED AND XXXX  XX/XX/XXXX AND XXXX XX/XX/XXXX ) On XX/XX/XXXX, ( GETTING THE INFORMATION FROM THE COPIES OF CREDIT FILES AND NOT FROM THERE SYSTEM. ) your account was charged-off due to nonpayment in the amount of {$11000.00} ( CREDIT REPORTS STATES FALSE AMOUNT {$12000.00}. and forwarded to our Recovery Department for collection. Between XX/XX/XXXX and XX/XX/XXXX, ( BBVA COMPASS REALLY DOES NOT KNOW WHEN THE ACCOUNT WENT INTO CLOSE, CHARGE OFF, COLLECTION AND SOLD. IT SEEMS THAT THE BANK CAN NOT KEEP A FILE ACCURATE ON THE ACCOUNT IN THEIR SYSTEM. ) your account was forwarded to our collection agencies in an effort to collect on the balance owed. No payments were made to the balance owed. ( BBVA COMPASS HAD CHANCES TO CORRECT THE CREDIT REPORTS ALONG TIME AGO ) We sincerely apologize that you were provided an incorrect date. ( BBVA COMPASS IS NOT SORRY, ACTING TO BE CONCERN WHEN THE BANK DOSE NOT..BBVA COMPASS IS ONLY APOLOGIZING JUST TO MAKE THEMSELF LOOK GOOD IN THE EYES OF CFPB TO KEEP OUT OF TROUBLE AND MANIPULATING CFPB TO TURN YOU INTO FOOLS FOR BELIEVING THEM. THAT IS WHAT BANKS DO TO STAY OUT OF TROUBLE ) VERY UNPROFESSIONAL OF THE BANK.. ) On XX/XX/XXXX the Bank sold your account to XXXX XXXX XXXX XXXX XXXX ., ( BBVA COMPASS STATED BANK SOLD THE ACCOUNT ON XX/XX/XXXX IN THE PREVOUSE COMPLAINT AND STATED IN THIS COMPLAINT XX/XX/XXXX. ACTUALLY THE ACCOUNT WAS SOLD XXXX XXXX. ) According to your ( CFPB ) complaint, you stated that account information was not accurately reported to the credit reporting agencies ( BBVA COMPASS KNEW THE ACCOUNT WAS NOT ACCURATE ) and provided your credit reports with your current ( CFPB ) complaint. ( BBVA COMPASS HAD THE CREDIT REPORTS THAT I SENT THEM BY EMAILS AND THROUGH OTHER COMPLAINTS AND CREDIT DISPUTES.. BBVA COMPASS ACTS IT WAS THE FIRST TIME RECEIVING THE CREDIT REPORTS SUBMITTED THROUGH THE CURRENT CFPB COMPLAINT. ) During our investigation into your concerns, ( BBVA COMPASS SHOULD HAD INVESTIGATED THE ACCOUNT WHEN I HAD FILED DISPUTES ALONG TIME AGO. ) we reviewed your credit reports and noted that they showed some inconsistencies regarding how the account was reported to the credit reporting agencies. ( BBVA COMPASS BEHAVIOR AND MISUSE OF CREDIT REPORTS. BBVA COMPASS KNEW ACTUALLY WHAT THEY WHERE DOING. BBVA COMPASS HAD IGNORED TO INVESTIGATE THE ACCOUNT MANY TIMES AND HOW THE ACCOUNT WAS REPORTED THROUGH THE METRO 2 FORMAT SOFTWARE EVERY TIME I FILED A COMPLAINT. BBVA COMPASS RESPONSE WAS THE ACCOUNT IS REPORTED CORRECTLY WHEN BBVA COMPASS KNEW IT WAS FALSE. THE ONLY REASON WHY BBVA COMPASS IS CONFESSING NOW THAT THE ACCOUNT NOT BEING REPORTED CORRECTLY TO CRB OF THE MISUSE AND NOW THEY WANT TO CORRECT THE REPORTS. I HAD MENTION I WAS GOING TO FILE A LAWSUIT AGAINST THEM HERE RECENTLY BY EMAILS. I HAD SAID WE CAN SETTLE THE CASE OUT OF COURT OR WE CAN GO TO COURT. NO RESPONSE BACK. I HATE HEAD PLAYERS. NOW THEY ARE CONFESSING OF REPORTING FALSE INFORMATION TO THE CREDIT BUREAUS. REMOVE THE ACCOUNT FROM ALL CREDIT FILES. IT IS ONLY FAIR DO TO THE BEHAVIOR OF BBVA COMPASS. ) We sincerely apologize for those inconsistencies ( BEHAVIOR AND MISUSED ) and have submitted an update to correct them with the credit reporting agencies. ( BBVA COMPASS BEHAVIOR, MISUSED AND APOLOGIZE IS NOT ACCEPTABLE. BBVA COMPASS HAD THE KNOWLEDGE OF REPORTING FALSE INFORMATION TO CREDIT BUREAUS THROUGH THE METRO 2 FORMAT SOFTWARE. BBVA COMPASS LEAVE MY CREDIT FILES ALONE. YOU HAVE NO RIGHT TO REPORT AND OR UPDATE ANYTHING IN TO MY CREDIT FILES. YOU HAD MANY CHANCE TO CORRECT THE FALSE INFORMATION.. BBVA COMPASS HAD IGNORE TO INVESTIGATE THE ACCOUNT MANY TIMES. NOW ALL THE SUDDEN BBVA COMPASS WANT TO CORRECT THE REPORTS. VERY UNPROFESSIONAL BUSINESS PRACTICES. ) I HAD SENT AN EMAIL TO BBVA COMPASS ON XXXX XXXX TO STAY OUT OF MY CREDIT FILES NOT TO REPORT AND UPDATE ANYTHING. BBVA WENT BEHIND MY BACK TO CHANGE XXXX   REPORT SEVERAL TIMES TO GET MY ATTENTION. REPORTS XXXX XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX, XX/XX/XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX, AND XX/XX/XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX. 
Upon further review of your credit reports, we were able to see the following information : Some of the credit reports showed that you were disputing information within the credit reports. In those cases, we would report that the account was in dispute and that dispute status could be listed for more than one month if you submitted multiple credit disputes to the credit reporting agencies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t should be noted that any disputes filed directly with the credit reporting agencies may not necessarily reach the Bank the same day that the disputes are filed with the credit reporting agencies.

Accordingly, the Bank responded to the credit disputes indicated within the thirty ( 30 ) day time period specified by the Fair Credit Reporting Act When the Bank responded to the credit dispute, ( REPORTED CORRECTLY ) the date listed on the Date Reported field is updated. ( YOU CAN KEEP THE SAME REPORT DATE BY ADDING OR CHANGING INFORMATION WHICH BBVA COMPASS HAD DONE ) In some instances, a Not Reported ( NR ) status is listed for the account. This status shows that the Bank did not provide the credit reporting agencies with any ( NEW ) information on the account for the months after the charge off. ( REPORTING THE SAME FALSE INFORMATION THAT UPDATES THE REPORT DATE. YES BBVA COMPASS DID REPORT NEW INFORMATION TO THE CREDIT REPORTS. ALSO BBVA COMPASS REPORTED THE ACCOUNT ON FALSE REPORTED DATES AND REPORT THE ACCOUNT BY GOING BACKWARDS AND FORWARD. I KNOW WHAT ( NR ) MEANS. THERE ARE SOME REPORTS STATES ( OK ) MEANS THE ACCOUNT IS OK, ( DATA UNAVIALABLE ) MEANS INFORMATION NOT AVIALABLE, ( * ) MEANS PAYING AS AGREE, ( FP ) MEANS FAIL TO PAY AND THE ACCOUNT BEEN CLOSED THREE TIMES ON DIFFERENT DATES. BBVA COMPASS WAS REPORTING THE SAME INFORMATION AND NEW INFORMATION AFTER SOLD OF THE DEBT XX/XX/XXXX. I ALSO HAVE AFEW CREDIT REPORT THAT I OVER LOOKED AND INFORMATION. Although the Bank no longer owns your account, ( THEN YOU HAVE NO RIGHT TO REPORT THE SAME INFORMATION AND OR UPDATE ANYTHING. ) you had an account with the Bank and the account will be reported on your credit history ( ALONG WITH FALSE INFORMATION ) with the credit reporting agencies for a period of seven ( 7 ) years. The account will be removed from your credit history around XX/XX/XXXX. Your request to have the account removed from your credit history with the credit reporting agencies is respectfully denied. ( BBVA COMPASS DO YOU WANT TO GO TO COURT OR DOSE BBVA COMPASS WANT TO SETTLE OUT OF COURT?

Company response to consumer: Closed with explanation