Consumer complaint received 2019-04-11
Company: JPMORGAN CHASE & CO.
State: TN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
On XX/XX/2019 I received a letter from CHASE stating We have closed your account because of the following reasons : TOO MANY REQUESTS FOR CREDIT OR REVIEWS OF CREDIT ACCOUNT NOT USED AS INTENDED. 
I called to get the account reopened since I have been with Chase for over a decade and this card has been an instrumental factor of my credit score since it  has been in good standing for so long. I explained to them that the requests I have made for credit is in line with my requests from over my decade of history with them and that the only thing I am doing new with my account is adding authorized users. My account allows for up to 99 authorized users. I've added some friends and family members to help them with their credit. When I added the users, Chase gave me the option to not issue a card, since I was only interested in having the users obtain the credit history. Therefore, no card was issued. 

On XX/XX/2019 I received a follow up letter from chase stating : Thank you for asking us to reopen your credit card account. We reviewed your credit information and decided not to reopen it because : TOO MANY REQUESTS FOR CREDIT OR REVIEWS OF CREDIT ACCOUNT NOT USED AS INTENDED Upon calling in to find out why, they gave the impression that FRAUD was happening on my account with one of the authorized users but refused to answer any question related to whatever fraud they were insinuating which concerned me that I could not get answers to those questions because I have a personal relationship with every authorized user on my account and if there was someone added that I was unaware of or someone called in to give false information as the account holder, they would not give me information about this " fraud ''. 

Upon speaking to the fraud department, they transferred me back to a senior specialist who informed me that my account would NOT be reopened because I am using it UNETHICALLY. She said that my adding authorized users means that I should be responsible for their purchases and since they do not have a card, I am falsifying my friend 's and family 's credit and we will need to deal with the repercussions. When asked about why Chase allows me to add up to 99 authorized users without a card, she said that it was a glitch in their system and me helping my friends improve their credit score to be able to purchase homes, cars, etc. at low interest rates with their improved credit history from being on my account is unethical and NOT ACCEPTED IN THE FINANCIAL INDUSTRY so they are closing my account and will NOT reopen it despite that it is detrimental to myself as well as my friends and family. 

I feel targeted and discriminated against for simply wanting to help my family and friends who come from low socioeconomic backgrounds, who has been denied over and over for credit. 

There is nothing illegal or unethical about me helping my friends and family. It is my feeling that it is unethical that they are allowed to close an account that is benefiting my friends and family who could be potential future customers of theirs when they finally have the credit to obtain credit cards, etc.

Company response to consumer: Closed with monetary relief