Consumer complaint received 2021-09-16
Company: Fidelity National Information Services, Inc. (FNIS)
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Resolution desired : Refund of {$3600.00} To whom it may concerned, I seek your assistance in collecting funds that is due to me from XXXX XXXX. There was a series of transactions between my personal credit union XXXX XXXX XXXX XXXX of Maryland, Credit Card provider XXXX XXXX XXXX  and financial electronic services provider XXXX XXXX XXXX which led to funds from my XXXX XXXX XXXX  account being transferred to XXXX XXXX without my knowledge or consent. 

The Complainant XXXX XXXX requests for the Respondent XXXX XXXX XXXX to issue a refund of {$3600.00}. On XX/XX/2021, XXXX XXXX XXXX  debited $ XXXX from Mr. XXXX account ( acct # XXXX ) and mailed a check in the amount of {$3600.00} payable to XXXX XXXX XXXX. ( Check # XXXX ) address po box XXXX, XXXX XXXX, IL XXXX. This check was cashed by XXXX XXXX. These funds are due to Mr. XXXX for a refund from his Credit Card issuer XXXX XXXX XXXX. Below you will find a summary of the details which explains Mr. XXXX claim to the {$3600.00}. 

Summary of Events On XX/XX/2021, the Complainant XXXX XXXX made an electronic balance transfer in the amount of {$5000.00} from his XXXX XXXX XXXX XXXX Visa Credit Card ( acct : # XXXX ) to XXXX XXXX XXXX  ( Acct. # XXXX ). At the time of the balance transfer, the complainant maintained a balance of {$1200.00}, thus creating an overpayment and credit balance of {$3700.00}. 
On XX/XX/2021, Mr. XXXX XXXX XXXX XXXX  account ( # XXXX ) was credited {$5000.00}. 
On the XXXX XXXX XXXX  statement dated XX/XX/2021 to XX/XX/2021 the account balance was - {$3700.00}. 

On approximately, XX/XX/XXXX Mr. XXXX contacted the call center of the XXXX XXXX XXXX  and requested for his {$3700.00} credit balance to be refunded. The customer service representative informed Mr. XXXX that a physical check in the amount of {$3700.00} will be issued and mailed to his home address XXXX XXXX XXXX XXXX XXXX, MD XXXX. 

On XX/XX/2021, Mr. XXXX mailed a letter via USPS mail to XXXX XXXX XXXX  requesting for the refund balance of {$3700.00} to be released ( see attached ). 

On XX/XX/2021, Per XXXX XXXX Banks request Mr. XXXX mailed a copy of his XXXX  Visa card statement ( acct. # XXXX ) to XXXX XXXX XXXX. ( Statement attached ) Unbeknownst to Mr. XXXX, on XX/XX/2021, XXXX XXXX XXXX  debited $ XXXX from his XXXX XXXX XXXX  XXXX credit card account ( acct # XXXX ) and mailed a check for that amount payable to XXXX XXXX XXXX. Check # XXXX in the amount of {$3600.00} was issued to XXXX XXXX ( see attached copy of check ) and mailed to XXXX XXXX XXXXXXXX, XXXX XXXX, IL XXXX. Please note that the Respondent mailed only a check to XXXX XXXX and failed to include any details pertinent to the transaction such as instructions to return the funds to the Complainant, the Complainants name, account information, etc. Therefore, the Complainant would not be able to claim the {$3600.00} funds from XXXX XXXX. The party XXXX XXXX XXXX  the issuer of the check is the only party that has the right to contact XXXX XXXX to request for the funds to be returned. 

On XX/XX/2021, the Mr. XXXX contacted XXXX XXXX XXXX  to check the status of the {$3700.00} refund check. A XXXX  XXXX Senior Account Manager informed the Respondent that on XX/XX/2021, a check ( physical check ) in the amount of {$3600.00} was mailed payable to XXXX XXXX and he was provided check # XXXX for this transaction ( see attached ). He was also given the following phone number for XXXX XXXX ( XXXX ) which he attempted to call but was a non-working phone number. 


Following the XX/XX/2021, phone call with XXXX XXXX XXXX, Mr. XXXX made numerous unsuccess attempts to contact XXXX XXXX. Including calling the customer service line located on their website XXXX XXXX This number is forwarded to an answering machine. He left several messages. Also Mr. XXXX unsuccessfully called various phone extensions that were found online. 


XX/XX/2021, XXXX XXXX filed a complaint against XXXX XXXX XXXX  XXXX XXXX XXXX  with the XXXX XXXX XXXX. 

XX/XX/2021, Mr. XXXX filed a complaint against XXXX XXXX XXXX  with the Office of the Comptroller of Currency ( Case # XXXX ). My complaint was denied. 

Since the initial refund request from XXXX XXXX XXXX  in XX/XX/2021, the Mr. XXXX made numerous calls and sent letters and emails to the XXXX XXXX XXXX, XXXX XXXX and other agencies attempting to resolve the issue. XXXX XXXX XXXX  only response was that the check was mailed to XXXX XXXX XXXX and the check was cashed. Mr. XXXX has exhausted every option.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation