Consumer complaint received 2019-07-11
Company: Mutual Financial Partners
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
XX/XX/2019 XXXX : Suspected Loan and Wire Fraud Company and Incident Name of Company : MUTUAL FINANCIAL GROUP XXXX XXXX XXXX XXXX, XXXX CA XXXX XXXX WWW.MUTUALFG.COM FAX NUMBER : XXXX XXXX : XXXX EXT. XXXX ( FOR XXXX XXXX ) INCIDENT SYNOPSIS Let it be first noted that the week prior to this incident I had submitted several loan request online via Online lending institutions such as XXXX XXXX  and XXXX XXXX. So, in this regard, I expected to receive both correspondences and call in regards to my personal loan requests. 

On XX/XX/2019 I was contacted via phone by one Ms. XXXX XXXX of Mutual Financial Group  of XXXX California in relation to an online loan request form submitted to their company by a Third Party Vendor and that I had NOT Qualified, based on my credit, for a USD {$5000.00} Loan. However, I had Qualified through their PRIVATE LENDER PROGRAM. 

Ms. XXXX went on to masterfully explain that they had Private Lenders who were out of XXXX and that, based on my Credit Reports, were willing to lend to High Risk Borrowers and that I have fortunately qualified with one of their private lenders in XXXX by the Name of XXXX XXXX. 

She went on to explain that the only requirement is that Three ( 3 ) Months of the Monthly Payment be paid to this individual via XXXX XXXX and then within Two ( 2 ) Hours the Loan amount would be wired into My US Banking Account. I then articulated my concern as a consultant of stories of XXXX XXXX being used for illicit means and why I would not be able to wire or use XXXX to send the required amount. She then explained to me that because their Private Lender was from XXXX and the fact that I had to present a valid ID to XXXX XXXX, it would verify my Identity to said Lender. 

She forwarded me a full Loan Agreement ( See Attached ) and issued the Lender Info verbally over the phone. I scrutinized the loan agreement to the best of my ability and followed through on Her instructions. Upon signing the Loan agreement for Mutual Financial Group, I then executed the XXXX XXXX Transfer as instructed and emailed the Receipt, as instructed. 

More than Two ( 2 ) Hours had passed and I had no call from Ms. XXXX and decided to call. Upon reaching Ms. XXXX and stating that no activity had been recorded on my account, Her Professional Demeanor became confrontational. She then stated that the Lender once again reviewed my credit and found a red flag which means that I will have to send SIX ( 6 ) Months total of Payments before the funds were released. 

I stated to Ms. XXXX that I have had no indication of another Credit Pull as I am connected to all three Bureaus and receive notifications via their apps whenever anyone of any institution pulls my credit. Ms. XXXX Became increasingly confrontational over the phone and I then stated that I wanted my initial amount sent back. 

She then accused me of Talking Over her and that I obviously did not want her to help me with my situation. I then stated that I wanted to know their Protocols for returning deposits since I no longer qualified for their Investor and would not send any additional amounts to secure said loan. Ms. XXXX then stated that it would take Twenty Five ( 25 ) Business days to have my monies returned. At that moment, I knew for certain that this was a scam. Ms. XXXX became even more so belligerent and Hung the phone up. 

I have received NO call backs or correspondences as to my down payment to date. 

I am submitting this report as I suspect that this is being done and executed on a MUCH LARGER SCALE and will like the amount I sent returned Forthwith. 

IT SHOULD BE ALSO NOTED THAT I HAD TO ALSO PROVIDE MY BANK ACCOUNT AND ROUTING NUMBER AS WELL AS MY ACCOUNT SWIFT CODE : ATTACHED : PLEASE FIND ATTACHED/UPLOADED, EMAIL CORRESPONDANCES, XXXX XXXX SCREEN SHOT, LOAN AGREEMENT BOTH RECEIVED AND EXECUTED INCIDENT BREAKDOWN : 1st CALL RECEIVED FROM XXXX XXXX OF MUTUAL FINANCIAL GROUP ON XX/XX/2019 XXXX Date of Incident : XX/XX/2019 Name of Company Representative : XXXX XXXX ( ALLEGEDLY ) Third Party Receiver of funds info : MR. XXXX XXXX ADDRESS : XXXX , XXXX XXXX FUNDS RECEIVED VIA XXXX XXXX AS PER MUTUAL FINANCIAL GROUP INSTRUCTIONS FOR USD {$10000.00} LOAN DOWN PAYMENT ( THREE MONTHS LOAN PAYMENTS FROM THEIR PRIVATE INVESTOR ) AMOUNT : USD : {$540.00} XXXX XXXX FEE : $ USD {$8.00} TOTAL AMOUNT PLUS FEE : $ USD {$540.00} XXXX XXXX TRACKING NUMBER : ( MTCN  ) XXXX - XX/XX/2019 2019

Company response to consumer: Untimely response