Consumer complaint received 2019-11-18
Company: REGIONS FINANCIAL CORPORATION
State: SC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
On XX/XX/XXXX I was behind on my mortgage payment by 3 payments. I sent Regions Mortgage  a payment on the XXXX XXXX, XXXX to satisfy the payment for XXXX, XXXX payment. Regions sent this payment back to me and filed for foreclosure on my house on the XXXX of XXXX, XXXX. I have asked them and the lawyer why they would send the payment back to me if their filing for foreclosure was perfectly legal. Regions told me they could file foreclosure at any time once the payment was delinquent and that I missed XXXX, XXXX, XXXX, XXXX, & XXXX payments. I believe the state law is that the loan has to be 120 days delinquent to file foreclosure. At the time they filed, if they would have kept my XXXX payment it would have been 91 days delinquent. Since then they have demanded that I pay the amount in full to bring the mortgage current. This includes {$3000.00} in added loan fees plus {$3000.00} more in lawyer and court costs, or I can fill out a loan modification. I believe the PMI was supposed to come off the loan it and it is a low interest rate loan at that. The property is valued at {$200000.00} and I owe a little over {$110000.00} on it. I sent Regions a check for {$1200.00} on XXXX XXXX, XXXX & XXXX XXXX, XXXX, {$2000.00} on XXXX XXXX, XXXX, {$2500.00} on XXXX XXXX, XXXX and {$9000.00} on XX/XX/XXXX and all have been returned to me. I'm not sure what they are telling the court here if anything. I had to borrow money from my father to get {$9000.00} to send them. Also, in XXXX Regions did offer me a loan modification of paying {$770.00} for XXXX, XXXX and XXXX. I paid them {$1300.00} in XXXX and {$1200.00} in XXXX. I paid them more than what they were asking for in that timeframe. I set my XXXX payment up a week early to go and I believe that is when they decided to file for foreclosure on the property. In the last year this is the first time that I have ever been late on mortgage payments. I have had the loan since XXXX and it's a 20-year mortgage. I have let Regions know all along what was happening, so they were aware and I was trying to get back to where I could get caught up on the payments and make them and I was in the position in XXXX to do this. I would like someone to review the loan and how they have kept the payment higher than necessary this past year. I have had the loan since XXXX and it's a 20 year mortgage. I have let Regions know all along what was happening so they were aware and I was trying to get back to where I could get caught up on the payments and make them. I have internal correspondence between me and the Regions Mortgage representative also. If you need to view these messages let me know and I will try to download or paste them into a document for you. I did have trouble with my vehicles and couldn't make it out the courthouse within the 30days after they filed foreclosure, but I did rent a vehicle to drive over there and filed a motion to stop the sale of the home but I haven't heard back from the court on the date for my hearing. I believe the court wants me to file bankruptcy since I do have money invested in the home and have outstanding debt that I need to get caught up on but if the PMI were to come off the loan I could start paying these other entities again or if they put it back to where it needs to be I could get caught up too. No matter what I it seems like they keep causing me other issues so I have to fix it their way. I know its not all the bank but I feel like they are helping cause these issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation