Consumer complaint received 2018-05-11
Company: Concord Servicing Corporation
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX, I purchased a time share contract from XXXX XXXX XXXX in XXXX XXXX XXXX, XXXX. The contract was handled by Concord Servicing Corporation, XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The contract provided two options for payment. Option A : Cash Purchase allowed me to make a single {$44000.00} payment to pay the contract in full if paid prior to XX/XX/XXXX. Option B : Financed Option required payment of {$49000.00} plus fees in twelve monthly payments of {$4000.00} beginning on XX/XX/XXXX for a total cost of {$49000.00} ( an  increase of {$4800.00} ). 

I received a notification dated XX/XX/XXXX notifying me that a loan serviced by Concord was set up and I would receive a statement prior to my XX/XX/XXXX payment due date, indicating that Concord was proceeding with Option B prior to the XX/XX/XXXX option date. 

On XX/XX/XXXX, I phoned Concord at the XXXX ( XXXX ) XXXX number and provided my bank routing number and checking account number and authorized Concord, in a recorded message, to withdraw {$44000.00} from my account. The representative gave me a transaction number indicating the transaction was complete. 

I received a letter dated XX/XX/XXXX, congratulating me on payment of my contract stating " Your loan is now paid in full as of XX/XX/XXXX. '' I later received a Reminder Notice dated XX/XX/XXXX, stating " This communication is from a debt collector '' indicating that a payment of {$4000.00} was due as of XX/XX/XXXX. The letter  indicated that unless the amount was paid a negative credit report could result. 

On XX/XX/XXXX, I phoned Concord at the XXXX ( XXXX ) XXXX number and received confirmation that my contract had been paid and that a correction would be issued. 

Later I received a Loan Statement indicating that a payment of {$8100.00} was due on XX/XX/XXXX. The statement indicated that it was printed on XX/XX/XXXX and it showed the Last Payment Amount of {$44000.00} was received on XX/XX/XXXX.

On XX/XX/XXXX, I sent a letter to Concord explaining what had occurred regarding my payment. Having received no response, I called Concord on XX/XX/XXXX and inquired whether corrections were made to my account. When I told the representative that my contract had been paid he said that the funds had not been received. He then told me that the funds were still in my account. I asked why the transaction was not completed. He said that my credit union had denied the transaction on XX/XX/XXXX. I asked why I was not informed. He said I was called but no message was left. 

I went to my credit union and the account manager indicated that there was no evidence of an attempt by Concord or any other entity to withdraw funds from my account. The funds remained in my account. 

Later on XX/XX/XXXX, I called Concord and provided the same routing and account numbers and authorized withdrawal of {$8300.00} to make loan payments due for XX/XX/XXXXand XX/XX/XXXX including a {$200.00} late fee. This transaction was completed without incident on XX/XX/XXXX. This action was necessary to prevent Concord from declaring this unauthorized loan to be in default. 

It is my contention that Concord made no attempt to obtain the funds from my account since the loan had already been put in place. At a minimum, if there had been an attempt that was denied, Concord failed to notify me as would normally be the case for a denial of a transaction. 

Since I have received no information regarding the status of my original authorization for the withdrawal of {$44000.00} from my checking account, I placed a stop payment for any ACH transfer in that amount at a cost of {$15.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief