Consumer complaint received 2021-03-03
Company: TOP FLITE FINANCIAL INC
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
On XXXX, XXXX I applied for an FHA Mortgage with Top Flite Financial. I asked that I get a loan for a refinance and explained my challenges. I explained I need enough to pay-off all my debt, the mortgage and {$3000.00} to pay-off my ex-wife. I was told the loan should close no later than XXXX. I was also told verbally that there would be 2 pts involved due to my credit score. I agreed and said the most important part was that ALL mie and my ex-wife 's debts be paid and the fees be reasonable. I asked if my old appraisal could be used since they had just done it in XXXX, originally i was told probably not but they'd pay for it. I came out of pocket {$530.00} but finally the Loan Officer relented and said i get a credit in escrow which did occur. 

as of XX/XX/XXXX I had still not received an estimated closing statement, something that I should have received within 72 hrs of applying. I demanded they send it and when I received it there was 4 pts being charged, double the amount I was quoted. When I approached the Loan officer and said I would not pay 4 points he said it's just an high estimate it will be closer to the 2pts. The market was way better. 

Finally on XX/XX/XXXX i received and FHA eligible approval and the same conditions I supplied 2 months previous were being asked about and updates needed. I was not happy but I gave them everything they needed. 

on XX/XX/XXXX I asked to go over additional conditions with my loan officer, he did not respond but instead sent an email told me that these are fairly simple conditions and I should have no problems. 

On XXXX a very nice processor sent me an email and immediately went to work solving the problems with the loan and getting it all straightened out. My original loan officer was taken off the file and a new one assigned. He seemed empathetic but he did little to reduce the fees to what I was quoted and instead try to explain it away. I asked to see his rate sheet so i could confirm that 3.4 pts need to be charged and he would not disclose that to me. 

My loan docs FINALLY made it to title on XX/XX/XXXX, a full 115 days after I applied, since I was going through a divorce I had to settle with the 3.499 pts they were charging on a $ XXXX loan amount, leaving me with just enough to pay my wife and a few debts unpaid. Additionally the debt collector whom I had negotiated better pay off would not honor those payoffs as the tiltle company and loan officer did not ask me but instead went straight to the collectors who then refused to negotiate anything. 

If Topflite should be your lender I would recommend shopping for a better one. 

On XX/XX/XXXX I reached on to XXXX XXXX the loan manager, he never responded. 
OnXXXX I reached out to XXXX XXXX, owner and COO of Topflite Fiancial, she never responded XXXX, I reached on to XXXX XXXX, co-owner and CEO pf Top Flite Financial, he never responded If the people at the top don't respond, you can be sure that your complaints fall on deaf ears

Company response to consumer: Closed with explanation