Consumer complaint received 2017-07-11
Company: M&T BANK CORPORATION
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
My husband and I own a six unit property in XXXX Florida which we pay M & T Mortgage the mortgage payments. On XX/XX/XXXX we called M & T Mortgage to inquire/request about what M & T website calls a ( Construction Financing ) loan but was told by an M & T representative ( XXXX I believe the name ) that we would have to go inside the branch to apply. I stated that you do not have an M & T branch in XXXX Florida to physically walk in to. She stated Oh thats right, so you can not apply for a property financing loan. It is clear that they are using the excuse that if you can not physically walk in a branch, you do not get the option to apply for any type loan. I stated to the M & T representative that we have been ( and still ) paying a mortgage to M & T for approximately ( 12 ) years and stated to her that the M & T website offered different types of commercial financing loans to M & T property owners, etc. The below Financing Option is what we were trying to request. As stated on M & T website : https : //www.mtb.comXXXX Our Portfolio of Real Estate Financing Options Due to our outstanding credit culture, M & T has achieved a reputation of excellence for providing quality products and superior service. We can work together with you to find the financing option that fits your needs. The Number given on website ( XXXX ) Construction Financing Apply for financing with new construction or the renovation of your investment or  business property. <P/>Within that same conversation she told us that ( XXXX was the mortgage company ) and [ M & T ] is just the Servicing Company so they could not assist us with Construction Financing from their M & T Commercial Property website anyway. So we told her we will call the XXXX XXXX. On the call with the XXXX XXXX ( we spoke with a male employee ) and explain to him what M & T stated, that to call them because they are our mortgage company. The XXXX XXXX told us that they were just servicers to us also and that the servicing ended in XX/XX/XXXX. And stated that M & T Mortgage became our Mortgage Servicers at that time. To add, M & T mortgage and XXXX have been interchangeably, over the years, calling themselves ( in a back and forth way ) our servicers whenever it appeared to be convenient for one or the other. This is the answer my husband and I would get when asked who owns the loan. So we would like to know ( 1 ) Why M & T denies being the servicer/company of the loan when it states it on their mortgage statement in XX/XX/XXXX ( mortgage transfer statement ). ( 2 ) Who owns the loan that we have been and still currently paying, which has been M & T Mortgage for approximately the last ( 12 ) years. ( 3 ) And is it against banking laws for M & T to place financing information on their website for their mortgage holders, etc. and deny those mortgage holders options for financing loan ( s ) because a physical branch is not in your city or other nearby city. Note : I do have a letter stating that XXXX ended servicing our loan in XX/XX/XXXX. And M & T granting it. M & T Mortgage General Customer Service XXXX Attachments M & T and XXXX XXXX statement copies

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation