Consumer complaint received 2023-06-16
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Consumer Financial Protection Bureau Subject : Complaint against PayPal for Unjust Account Limitation and Funds Hold Dear Consumer Financial Protection Bureau, I am writing to file a complaint against PayPal regarding the unjust account limitation and the extended withholding of my funds. I believe my rights as a consumer have been violated, and I seek your assistance in resolving this matter. 

My name is XXXX XXXX, and I reside at XXXX XXXX XXXX On XX/XX/XXXXXXXX XXXX XXXX, my PayPal account, associated with the email address XXXX, was unexpectedly and permanently limited without any valid explanation or justification from PayPal. 

As a responsible PayPal user who has always complied with their terms and regulations, I find it deeply concerning that such severe restrictions can be imposed without any warning or opportunity for recourse. This arbitrary decision has caused significant financial distress and has negatively impacted my ability to engage in online transactions, leading to substantial financial setbacks. 

Furthermore, PayPal has chosen to hold my funds for an extended period of time, currently set at 180 days, without providing any valid grounds for this action. This withholding denies me access to my own funds and imposes severe financial burdens, hindering my ability to meet my financial obligations and causing further economic hardship. 

Despite my numerous attempts to contact PayPal 's customer support for clarification and resolution, I have received only generic responses that fail to address the specific issues at hand. This lack of transparency, communication, and assistance has only added to the frustration and inconvenience caused by PayPal 's actions. 

I kindly request the Consumer Financial Protection Bureau 's intervention to address the following concerns : Conduct a thorough investigation into the unjust account limitation imposed by PayPal, demanding a satisfactory explanation for their actions. 
Advocate for the immediate release of my funds that have been wrongfully withheld for an extended period, enabling me to regain control of my finances and fulfill my financial obligations. 
Ensure that PayPal is held accountable for their inadequate customer support practices and lack of transparency, emphasizing the importance of fair treatment and effective communication with consumers. 
Seek appropriate compensation for the financial losses, emotional distress, and inconvenience that I have endured due to PayPal 's arbitrary actions. 
I trust that the Consumer Financial Protection Bureau will diligently review and address my complaint, acting as an impartial mediator to ensure a fair resolution to this matter. Your involvement is crucial in holding PayPal accountable for their unjust actions and upholding the rights and protections of consumers. 

Enclosed with this letter, you will find any relevant documentation, including communication attempts, account details, and any additional supporting evidence that may assist in investigating and resolving this complaint. 

Thank you for your attention to this matter, and I eagerly await a prompt and satisfactory resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation