Consumer complaint received 2019-07-25
Company: Sequium Asset Solutions, LLC
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Reference closed XXXX Business account # XXXX. I have contacted 5 people at XXXX on 10 separate occasions, as well as opened a XXXX internal Ticket Escalation.To reference today 's contact attempt the XXXX call reference number is : XXXX.To recap : My Commercial Landlord of XXXX XXXX XXXX. XXXX XXXX, GA XXXX deceased and property was sold to new owners on XX/XX/XXXX forcing my Business ( XXXX XXXX XXXX XXXX , XXXX ) to  vacate to a new location. I attempted to maintain service with XXXX however per XXXX Employee, XXXX, the new location is listed as non-serviceable ; a field specialist was sent to verify that the service could not transfer. This would render the contractual agreement nullified as I was not able to continue use for their service. XXXX informed us that I would be released from the contract due to the new location being non-serviceable as well as verified by the field tech. I had already met the 2 year minimum contract agreement as stated on the contract I have in my records. XXXX service was cancelled as of XX/XX/XXXX and XXXX equipment was returned on Friday, XX/XX/XXXX. The commercial phone number ( s ) port was approved as evidenced in the contract and email communications I have in my possession from new service provider, XXXX Telephone Company. I can offer these supporting documents. The  conversation with XXXX ended that the deposit with XXXX would be applied on our XXXX bill which is also evident by the billing statement that I have also. The Cable box XXXX was returned it was never even hooked up but was necessary to receive the " Triple-Play '' discount. The XXXX XXXX was also returned at that same time to the XXXX location in XXXX XXXX, Georgia. For some reason, a new modem was sent out to our old location at XXXX XXXX and we were being told that we had additional equipment that we didnt return. We were forced to use tax records to find out the new owner of the property, contact them to allow us to enter the old building in which they had to drive 20 miles to allow us in, there was a modem that had been sent XXXX not certain why since service was cancelled ) but was returned back to the XXXX XXXX XXXX Office location AGAIN! I have all documents deemed pertinent to the information included to support this complaint. XXXX continued billing XXXX XXXX XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, GA XXXX ( the old address ) in the amount of {$840.00} for XXXX, XXXX, XXXX and forwarded the account to XXXX XXXX XXXX, XXXX XXXX XXXX., XXXX XXXX, XXXX, GA XXXX Email : XXXX Phone : XXXX ( Collection Agency ) in XX/XX/XXXX. This amount was negatively reported to my personal credit report. I am requesting that you aide me in having this corrected as well as force XXXX to refund the {$840.00} since it shouldnt have ever been billed. I paid the collection amount of {$840.00} because my impeccable credit score dropped 91 points as a result! During the call today, XXXX informed me that they continued to charge me for equipment I DONT HAVE in the amount of {$50.00} per month! XXXX employee, XXXX, XXXX and XXXX stated that there was a required cancellation form, but it was sent to an email for a former employee, who was not and had never been an authorized user or party to the contractual agreement with XXXX and my Agency. The contract contains my contact information and I never received the supposed cancellation document, despite their own employee telling me he would apply my deposit to close my account to my XX/XX/XXXX bill. I look forward to your timely response and resolution. This is a Fair Credit Reporting Act violation as well as an issue with the Consumer Reporting Bureau violation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation