Consumer complaint received 2019-11-16
Company: Radius Global Solutions LLC
State: NJ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Hello, I talked to a staff member at the gym in person about this issue. I believe his name was XXXX. On XX/XX/XXXX and XX/XX/XXXX. 
1. I have been trying to cancel my membership since XXXX because I had XXXX XXXX XXXX but was told by XXXX  to freeze my account until I was cleared to come back. I told him that either way I needed to cancel my membership because I was starting a summer program at XXXX at the end of XXXX. But he told me that when I came back he would make my gym membership acceptable in all XXXX. So I accepted his offer. 
2. I came back in XXXX and my account had been charged DOUBLE the rate it usually is charged so I asked for a refund from the management on three different occasions and was finally credited at the end of XXXX. 
3. When I came back XXXX  was no longer working and the staff didn't know about the gym account being acceptable at other locations. One of the guys emailed the manager to ask for my refund as well as canceling my membership and I did receive a phone call but just took my refund. Which as pointed out before didn't happen until I went there for the third time and both managers were there. 
4. At that time I told the younger manager that I needed to cancel my membership before the end of the month and he said to talk to him two weeks before. 
5. XXXX, I was again charged the double fee of {$32.00} dollars but my credit from the refund last month took care of {$20.00}. I called in the first week of XXXX and an associate by the name of XXXX told me that there has been a problem with the system and they were fixing it. I asked him to have the manager call me between XXXX because that was my free time from classes. I never received a call back from the manager. 
6. I was working out on XX/XX/XXXX and receive an email about the credit card so I went up to the front desk and talked to XXXX and asked him why I was being charged double again if my credit from XXXX was supposed to take care of it. I also told him that I have been trying to cancel my membership since XXXX. 
7. He said he was emailing the manager to let him know about my credit and about the double price of my membership as well as the cancellation of my membership. I asked him that same day ( XX/XX/XXXX ) that I needed it canceled because I was leaving to XXXX. He said everything is now taken care of because he emailed the manager to authorize the cancellation and that the manager would call by the end of the day to let me know. 
8. The manager never called me and I was packing that weekend. I called back on Monday, XX/XX/XXXX and again spoke with XXXX, I told him that the manager never called to confirm the cancellation. He said he would email the manager again to have him call me but not to worry my cancellation was final. 
I never heard from the manager. 
9. On XX/XX/XXXX I emailed manager XXXX XXXX to confirm cancellation and notify him of problems and he never emailed or called me back. 
10. I received a bill from Radius collections on XX/XX/XXXX stating that I owed XXXX and after speaking with the collector and XXXX corporate office ( XXXX XXXX XXXX ) I was transferred to the XXXX in XXXX NJ, I spoke with XXXX again and he said he would get a manager to call me back. I have not received a phone call and when i called back the line kept ringing with no answer.

Company response to consumer: Closed with explanation