Consumer complaint received 2019-11-05
Company: Navient Solutions, LLC.
State: CO
Product: Debt collection
Sub-product: Private student loan debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
My federal student loans have been under investigation from XXXX XXXX XXXX XXXX XXXX and the XXXX  XXXX XXXX XXXX in early XX/XX/2019. The loans that I received violated the US consumer protection laws and therefore are under review. In the meantime, Naviet has called, emailed, and harassed my family, friends, coworkers, and I about paying back fraudulent student loans. I have since sent Naviet a letter via XXXX XXXX to cease communications with me via any other method than writing. Bellow is my track record of the events. 

XX/XX/19 - Naviet called my in-laws and my sister without my permission. Called and threatened my wife. Requesting a payment of {$2000.00}. The other option is {$600.00}. I was told to get another job. I have reached out to the state senator and my state representative. 

XX/XX/19 Called at XXXX mst. They made the same offer of {$2000.00} or six dollars hundred dollar option. I reiterated that I can offer {$100.00} a month. She raised her voice and started screaming at me about getting another job. I told her that I am giving her my offer and would be hanging up the phone. 

XX/XX/19 XXXX XXXX -I was asked if I pay other bills. Then told " Well, you paid all your other bills. '' Why dont you pay the {$2000.00}? I again reiterated what we could afford and pointed to the Financial form. Ive then explained that I needed to get into work, they would not let me go, so I told him that I would be hanging up. 

XX/XX/19 Talked with Navient. They called five minutes before work. I told him I can not talk because I was going to be late, and they said I must speak with them. Would not let me go from the phone. 

XX/XX/19 I received a message saying that they had not talk to me all month. This was a lie. XXXX verbally said that oh no we did talk to you on the XXXX. Whats your plan of action. I told her my plan was to pay what I can afford and she said that was not sufficient. She told me that I need to find someone else to help. I told her that that was my plan of action and that I need to go back to work. 

XX/XX/19 - XX/XX/19 My coworkers were sent an email a verification of employment with my Social Security number. This was not sent to our HR but our staff members. 

XX/XX/19 - XXXX - XXXX XXXX Called and hung up. 

XX/XX/19 XXXX - XXXX XXXX XXXX XXXX called again regarding a call we talked about previously. She had offered me a plan few few days prior that would require me taking out another loan. I told her I would speak to my wife about the matter. 

XX/XX/19 Sent authorization to XXXX XXXX  to authorize them to send a letter to Naviet. This letter demanded that Navient stop contacting me or my family. Still I received additional letters from Navient. 

XX/XX/19 XXXX XXXX called at XXXX XXXX from internal recovery and left a threatening message saying I was blatantly disregarding her calls. I had already sent them a do not call me letter and I work XXXX XXXX - XXXX XXXX XX/XX/19 Navient called from a XXXX number and hung up. 

XX/XX/19 I was sent email 's to " Check my account. '' XX/XX/19 Received an Anonymous phone call from Mr. XXXX from Navient. He wanted to give me a " special offer '' to pya off the loans. They are STILL calling me!

Company response to consumer: Closed with explanation