Consumer complaint received 2018-12-18
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2018, Wells Fargo allowed a thief to cash my {$14000.00} NJ State XXXX XXXX check. 

On XX/XX/2018, having learned that the money was stolen, I simultaneously sent an affidavit of forged signature to the State of NJ Treasury Department, and to Wells Fargo President XXXX XXXX, requesting that my funds be restored. 

On XX/XX/2018, having walked into a Wells Fargo branch, I spoke on the phone with a Wells Fargo Resolution Team. Their " resolution '' was that I could not report the crime to them, and they would have to wait for the State of NJ to forward my affidavit to them by regular mail. 

On XX/XX/2018, I received a letter from XXXX XXXX, a Wells Fargo corporate officer, telling me that a resolution would be sent to me within ten days. She also said I would be in contact with XXXX, the Wells Fargo associate handling my complaint. 

On XX/XX/2018, I spoke with XXXX from Wells Fargo. He refused to give me any information about my case and its status. 

On XX/XX/2018, a resolution letter was sent from XXXX XXXX of Wells Fargo. Her resolution is that she and her company will not tell me anything about this case. Wells Fargo ( as earlier ) designated me as a third party, to whom they will give no information about the restoration of the funds they lost. She directed me to make all contact with the maker of the check ( i.e. the state of NJ ). Please note : I have been in contact with the NJ Treasury Department multiple times. They have told me they rely solely on Wells Fargo 's investigation for a resolution. 

On XX/XX/2018, I spoke with a representative of the NJ Treasury Department, who called Wells Fargo. They told her the money would be restored in 60 to 90 days from XX/XX/2018, when they opened the investigation. 

On XX/XX/2018, at XXXX XXXX, I spoke with XXXX from the Claims Department of Wells Fargo. She said that the money would be restored in 60 to 90 days from when Wells Fargo first opened their investigation, on XX/XX/2018. 

On XX/XX/XXXX, I again spoke with XXXX, giving him the information for the local police detective handling my case. 

On XX/XX/XXXX, I again spoke with XXXX. He refused to acknowledge providing information to the police. 

On XX/XX/2018, I again spoke with the NJ Treasury Department, who again called Wells Fargo. Wells Fargo again reaffirmed that they would restore the money they lost in 60 to 90 days from XX/XX/2018. 

On XX/XX/2018, Wells Fargo sent a letter again refusing to offer any information about the case. This letter claimed they had already resolved my issue, citing a previous letter ( XX/XX/XXXX ) that had also refused to do anything. 

On XX/XX/2018, I again spoke with XXXX, the Wells Fargo associate handling my case. He again refused to offer any information. 

Wells Fargo promised on three occasions that the {$14000.00} they lost would be restored within 60 to 90 days after their investigation began on XX/XX/XXXX. However, the money is still outstanding.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation