Consumer complaint received 2019-04-14
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I sold a mattress, box spring, frame etc., on XXXX to man that said he was moving to XXXX. He mailed me a cashiers check for the mattresses, with additional money to pay the movers for the pick up and move of the mattress. I received the cashier 's check, I deposited it into my Chase Bank personal checking account on XX/XX/2019, it was pending for a day and then it cleared and was available in my account to be used on XX/XX/2019. 
I waited another day and then used XXXX XXXX to send a portion of the money to the delivery service on XX/XX/2019. I was not aware that I was being scammed but would NEVER have used that money for any reason at all if Chase had not cleared my check and shown it available in my account. At this time, I had no idea what Chase was about to do considering the check cleared and I waited to it to be safe to use. 

Once both transactions were complete, three full days went by and onXX/XX/2019 at XXXX Chase bank 'refunded ' the check of {$1700.00} back out of my account, resulting in a negative overdraft balance of {$1400.00} to my account, not to mention the fees they've charged ME after THEY have over-drafted my account. I spoke with numerous bank managers and claims specialists who refuse to take accountability for the cleared check and refuse to assist in any assistance for me. They insist there is nothing they can do to help me get my money back. They waited too long THREE DAYS to 'refund ' the check, or alert me that it was fake, which resulted in me losing all my money. Chase bank said it was too late to get the XXXX XXXX transaction reversed because it had already gone through to the receiver. 

I had the claim escalated to some Chase bank escalation service which wasn't any more helpful. They spent a week " researching '' the situation only to call me back and tell me that the " bank has the right to refund a check that was cleared and deposited into my account if it's found to be fictitious '', but what about my rights? What about the consumer 's rights? If I deposit a cashier 's check, it is cleared by the bank, I wait days to use the money, why am I penalized for this? The bank cleared it, and now I'm being penalized for the mistake of clearing it that they made. I had no idea this was a fictitious check, how was I supposed to know that this money would be taken back out of my account after it was approved? 

I'm desperate for someone to help me, the consumer should have SOME kind of right in this situation. This was ALL of my money, and now they've frozen all my accounts completely because it is negative, which I don't have the money to bring it out of the negative. There has to be something that can be done to protect consumers like me that are being penalized for a mistake made by the bank. Please help me. 

Other information to be noted : I filed a police report in XXXX, IL the minute I was overdraft on Friday XX/XX/XXXX - Report No. XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX The phone number used by the buyer was XXXX ( probably a fake or burner phone number ), he referred to myself as XXXX XXXX from the XXXX inquiry. The check was made out to me, XXXX XXXX, from XXXX XXXX XXXX, Check # XXXX ( fake check ). 
The email that received the XXXX was XXXX - when sending on Chase the Account Name said XXXX.

Company response to consumer: Closed with explanation