Consumer complaint received 2019-06-18
Company: Ameritech Financial
State: TN
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
While attending XXXX XXXX XXXX, I applied for student loans to help pay tuition while working toward receiving a XXXX XXXX in XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I received documents/Agreement from American Financial Benefits Center ( ''AFBC '' ) stating that they were a student loan assistance program offered by the U.S. Department of Education to help provide assistance in helping me ( XXXX XXXX ) to gather relevant application documentation and assist by preparing those documents for review and submission. Within the agreement compact I was instructed to pro '' vide a copy of a voided check, along with the attached ACH Authorization Forms, signed by the account holder who is remitting the program payment. '' At the time of inquiry my estimated summary of current Federal Multi Student Loans Balance was XXXX., with a current loan payment of $ XXXX monthly, with an estimated new loan payment of {$45.00} thru ''AFBC ''. The Enrollment in AFBC 'S Financial Education Platinum Member Benefits Program Enrollment & American Benefits Center Financial Success Kit Charge was {$1200.00}. No further actions/processes would take place on my behalf until the {$1200.00} was processed and accounted for. Set up charges and drafts were carried out in this manner..XXXXSetup Charge- {$95.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # 4-XXXX {$300.00}. After the initial {$1200.00} were paid, monthly Document Preparation and Service Program Enrollment Electronic Funds Transfer Authorization payment installment were set up, which consist of the following ... .Draft # 1- {$100.00} on XX/XX/XXXX, Draft # 2- {$100.00} on XX/XX/XXXX, Draft # 3- {$100.00} on XX/XX/XXXX, Draft # 4- {$100.00} on XXXX, Draft # 5- {$100.00} on XX/XX/XXXX, Draft # 6- {$100.00} on XX/XX/XXXX, After payment XX/XX/XXXX, the monthly payments were dropped down to XXXX, which was the monthly payment that I was paying until I received notice from a friend ( who had enrolled during the time I had ), that AFBC was closed down and being taken to court for " Meanwhile, the FTC concluded its investigation and filed an enforcement complaint against appellants in the same district court. The FTCs complaint alleged that appellants violated the FTC Act and related rules by operating a student debt relief scam that tricked consumers out of millions of dollars '. Case : XXXX, XX/XX/XXXX, ID : XXXX, DktEntry : 24, Page 11 of 59. To my surprise, I noticed that the last payment was withdrawn out of my account XXXX, pending no notice and no reply from AFBC went trying to contact them concerning the matter. It Is at this time, I am requesting full payment back on all fees paid ( enrollment, documentation processing, and monthly payments since XXXX, See breakdown.. Enrollment- {$1200.00} Document Preparation-6 payments @ {$100.00} ( total- {$600.00} ) XXXX $ XXXXx10months= {$490.00} XXXX $ XXXXx12months= {$590.00} XXXX $ XXXXx12months= {$590.00} XXXX $ XXXXx11months= {$540.00} GRAND TOTAL REQUESTING- {$4100.00}

Company response to consumer: Untimely response