Consumer complaint received 2017-04-15
Company: PNC Bank N.A.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX XX/XX/XXXX XXXX XXXX, CA XXXX Ref : Loan by PNC Bank XXXX, XXXX, OH XXXX ; Loan No. XXXX ; Sale of Home at XXXX, XXXX, CA XXXX ; Closing on XX/XX/XXXX ; Closing Handled by XXXX. ( XXXX ) - File No. XXXX ( KV ) Dear XXXX, It a sad story of unadulterated and deliberate abuse of XXXX Americans. PNC tried and still trying to steal the property tax money XXXX {$2500.00} ). On XX/XX/XXXX, PNC 's XXXX ( XXXX ) told me that the property tax was paid on XX/XX/XXXX. I requested and received XXXX letters from PNC ( Exhibit XXXX + XXXX ). I notified FATC not to pay the tax, however, XXXX went ahead and paid the tax anyway. In the meantime, I spent hours at end to do research as to what happened. I made hundreds of long-distance calls. I went to the higher echelons of FATC, but to no avail. 

On XX/XX/XXXX during a conference call among XXXX persons ( myself, XXXX 's XXXX and PNC 's XXXX ), XXXX told us the same thing, i.e. the county was paid on XX/XX/XXXX 

XXXX, contacted the XXXX that informed the opposite as indicated by XXXX XXXX Message of XX/XX/XXXX. As you can see PNC continues to say that it has paid the tax. Please note that if I am late in paying the mortgage payment by XXXX DAY, PNC will SLAP A LATE PAYMENT FEE of {$89.00}. Now, it is reasonable for me to demand PNC to refund the tax ( XXXX ) that was never paid, plus a minimum of 10 % late payment fee. 

Resolution : PNC to refund the tax ( XXXX ) plus a minimum of 10 % late payment fee ( {$250.00} ). 

I ask CFPB to force PNC to compensate me for the losses that me and my family have suffered. Mortgage companies, like in the past has no moral fiber and continue to cheat trusting customers. It is time that CFPB take a strong action against this dishonest bank. If you do n't, I do n't know who will. 

I greatly appreciate your valuable assistance in this matter. Should you have any questions, please contact me at your convenience. 

Sincerely yours, XXXX XXXX : XXXX ; Cell : XXXX EXHIBIT B ( Exhibit A to be faxed ) EXHIBIT B XXXX, XXXX & XXXX ; XXXX ; XX/XX/XXXX ( 2 days ago ) Reply to me, XXXX, XXXX Hello XXXX Thank you for taking the time to speak with me. 
Below is the information provided by XXXX regarding tax payment in question. 

Please let me know if you have any questions or need me to do anything else Have a lovely day, Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX Email : XXXX CELL XXXX From : Tax Info [ XXXX ] Sent : Thursday, XX/XX/XXXX XXXX To : XXXX Subject : XXXX : Please provide proof of payment for parcel XXXX Good afternoon XXXX, The XXXX and only payment we 've received for the XXXX Installment on this parcel came from : XXXX Check # XXXX in the amount of : {$2500.00} Core logic which is the taxing service company that the homeowner 's Mortgage company uses, also tried to pay the XXXX Installment on XX/XX/XXXX because XXXX had already paid the XXXX Installment back in XX/XX/XXXX XXXX never released the funds for the XXXX to the County even though they left his Escrow account. 
What will end up happening in this case would be that XXXX will automatically credit that money back to the XXXX 's escrow account. 
Please note this XXXX take anywhere from XXXX days.

Company response to consumer: Closed with explanation