Consumer complaint received 2018-07-02
Company: Diversified Consultants, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
In XX/XX/XXXX, we started XXXX service, with the offer given by the employee, which took our request, that there would be no fees for service such as, installation, start up, equipment, etc. and that we would have a monthly fee of {$55.00} to include XXXX and internet services. We did pay by credit card over the phone to process the request, only to be called by a representative of the company, identifying themselves ' as a manager, stating that they would not honor what we were offered. They provided no counter offer. We called and spoke with several representatives and managers to no avail. One manager stated he did listen to the call, heard what was offered by the XXXX representative, but would not honor it because they did not have such an offer. One of the perks with the offer is that we would also receive {$500.00} in gift cards, one would be {$200.00} and the other would be {$300.00}. After several attempts to resolved, we cancelled the service, which was in my wife 's name and received a confirmation number that it was cancelled at the time of the request. 
We then started a new service, in my name, in XX/XX/XXXX, which offered no fees for installation, activation, equipment, etc. We would received {$300.00} in gift cards, one for {$200.00} and the other for {$100.00}. We received the {$200.00} gift card, but not the {$100.00} gift card. We then received our first bill for over {$200.00}. We called and again spoke to several different managers and employees. One manager stated that he fixed the bill and it was for {$49.00}. We paid it immediately. Only to have the same thing happen the following month. We called again and recently found out some very disturbing information. The representative stated that we did not pay {$49.00} for a bill that was supposedly cleared up by a previous manager, but payment against the old account that was supposed to be cancelled. We were told that we were still being billed past the cancellation date, which the manager was able to see and supposedly corrected. We were also informed that the cancelled service was not cancelled, but " deactivated '' and " reactivated '', when we called to start up new service, which is why it was in my wife 's name and not my name, although a credit bureau hard pull was done against my name. The very last call, made on XX/XX/XXXX, was to speak to the loyalty department, which took 10 minutes and three transfers to happen. The representative told me that the bill for {$300.00} was correct. Our service was not {$50.00} a month for XXXX and {$30.00} a month for internet, which is what we consented to, but over {$79.00} for XXXX alone and {$30.00} for internet. After conferring with this representative, who told me that all packages offered appear online and if my package wasn't one of those packages, my contract that I agreed to was null and void. I asked to speak with a manager for which I was placed on hold for over 30 minutes, only to be disconnected and no return call made by the representative or a manager. At the beginning of the call the representative asked if the number I was calling from ( and verified the number ) was a good contact number in the event the call was disconnected and I said yes.

Company response to consumer: Closed with non-monetary relief