Consumer complaint received 2022-04-27
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
WELLS FARGO is unlawfully reporting my credit card utilization information to all three consumer reporting agencies ( XXXX, XXXX, & XXXX ). 

According to Title 15 of the United States Code, section 1681a, under EXCLUSIONS the law states- the term consumer report does not include ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; The utilization of my credit cards being reported by WELLS FARGO to the consumer reporting agencies is classified as an EXPERIENCE between I ( the consumer ) and the person making the report ( WELLS FARGO ). CONSUMER REPORTS DO NOT INCLUDE EXPERIENCES ( CREDIT UTILIZATION )! MY ACCOUNTS ARE TO ONLY REPORT AS CURRENT. 

Pursuant to Title 15 U.S. Code, section 1681s ( b ) ( h ), and pursuant to subtitle E of the Consumer Financial Protection Act of XXXX [ 12 U.S.C. 5561 et seq. ], WELLS FARGO is subject to have this title and compliance with the requirements imposed under this subchapter enforced by the Consumer Financial Protection Bureau, notwithstanding the enforcement authorities granted to other agencies under this section. 

Pursuant to 15 U.S. Code 1681n - Civil liability for willful noncompliance- Failure to REMOVE utilization information for both credit card accounts on ALL THREE consumer reporting agency reports by WELLS FARGO results in WELLS FARGO being liable to pay me a sum of {$1000.00} PER VIOLATION. That is a total of {$2000.00} payable to me. 

On XX/XX/XXXX I drafted and submitted my letter stating all of the above to WELLS FARGO and submitted it via certified mail. 

On XX/XX/XXXX my letter was delivered to WELLS FARGO at XXXX XXXX 

On XX/XX/XXXX I was contacted via telephone by a WELLS FARGO representative from their executive office, stating she is working on my case and does not understand what the problem is because she thinks " everything is reporting correctly '', which is INCORRECT. The provisions, requirements, and penalties stated are very clear, and I asked her to only communicate with me and resolve this matter in writing, and if she does not understand what I very clearly and concisely stated in the letter, she can refer my letter to her legal team to have the matter resolved. 

I DEMAND THAT WELLS FARGO DELETE MY UTILIZATION INFORMATION FROM ALL THREE CONSUMER REPORTS AND ONLY REPORT MY ACCOUNTS AS CURRENT IN GOOD STANDING FROM THIS POINT FORWARD WITHIN 10 DAYS OF RECEIPT OF MY LETTER. THERE SHALL BE NO REPORTING OF CURRENT BALANCE/UTILIZATION INFORMATION TO ANY CONSUMER REPORTING AGENCY, AS THIS IS CLASSIFIED AS AN EXPERIENCE BETWEEN I THE CONSUMER, AND WELLS FARGO. WELLS FARGO HAS UNTIL XX/XX/XXXX TO COMPLY WITH MY DEMANDS. 

FAILURE TO COMPLY WILL RESULT IN WELLS FARGO ISSUING A {$2000.00} CHECK PAYABLE TO ME AS A RESULT OF VOILATING MY CONSUMER RIGHTS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation