Consumer complaint received 2023-06-07
Company: General Motors Financial Company, Inc.
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
Urgent Complaint Regarding Potential Fraud by XXXX XXXX XXXX XXXX and XXXX XXXX -, I hope this email finds you in good health and high spirits. I am reaching out to you today as a concerned consumer who has recently experienced distressing and potentially fraudulent behavior by XXXX XXXX XXXX executives and XXXX executives. Based on the information I have gathered through various correspondences with them, I believe it is necessary to file a complaint with the Arizona Fraud Squad and seek your assistance in addressing this matter. To provide you with some context, it has been over eight weeks since I have been facing a prolonged and unresolved issue with my XXXX  XXXX XXXX, which is still under both the standard warranty and an extended warranty. Additionally, the vehicle has only accumulated XXXX miles. Despite numerous attempts to obtain answers and a resolution from both XXXX XXXX XXXX and XXXX, I have been met with silence and a lack of cooperation. The prolonged duration of this issue has caused significant financial stress on both me and my family. I have been without a vehicle for an extended period, which has resulted in severe disruptions to my daily life and work commitments. Additionally, I have incurred substantial expenses, amounting to hundreds of dollars, on alternative transportation methods such as XXXX. This financial burden has further exacerbated the already challenging situation I am facing. XXXX of the key concerns revolves around the unexplained depletion of approximately XXXX miles of XXXX XXXX XXXX ( XXXX ) in my vehicle. I firmly believe that this depletion of XXXX  was caused by previous work done on my vehicle 's fuel system, which was performed by XXXX XXXX XXXX. As a result of this depletion, my vehicle abruptly broke down, leaving me stranded on the side of the freeway. The subsequent cross-contamination in the fuel system has led to the ongoing issues I am experiencing with my XXXX XXXX. Despite my extensive research and repeated inquiries to XXXX XXXX XXXX and XXXX executives, I have not received any satisfactory explanations or assistance in determining the cause of this depletion and subsequent contamination. Moreover, it is disconcerting to note that there is no transparency or accountability from these executives in addressing this issue. Incredibly, both XXXX XXXX XXXX executives and XXXX executives are now denying my warranty claim and informing me that I will be responsible for covering the repair costs, which they estimate to be between {$15000.00} and {$20000.00}. The exorbitant amount they are demanding for the repair or potential replacement of the motor is both unjust and unreasonable on top of the fact I still owe {$59000.00}, especially considering the vehicle 's low mileage and the fact that it is still under warranty. Furthermore, it is worth noting that XXXX XXXX XXXX has a F rating on the XXXX XXXX XXXX, which further validates the questionable business practices and lack of customer satisfaction. This rating serves as an additional red flag and raises concerns about the credibility and integrity of the dealership. Given the gravity of the situation, the fact that my vehicle is still under warranty, including an extended XXXX warranty, and has only accumulated XXXX miles, and the complete lack of cooperation from both XXXX XXXX XXXX executives and XXXX executives, I strongly believe that it is imperative to escalate this matter to you for a thorough investigation into potential fraudulent activities and consumer protection violations. I kindly request your assistance in initiating this process and ensuring that the necessary actions are taken to hold these executives accountable for their actions. I am prepared to provide any additional information or documentation that may be required to support this complaint. I appreciate your attention to this urgent matter and eagerly await your guidance and assistance in pursuing justice and protecting the rights of consumers. Thank you for your time and consideration. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation