Consumer complaint received 2020-09-12
Company: AMERISAVE MORTGAGE CORPORATION
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Complaint against your final closing cost and final loan amount for refinance XXXX XX/XX/XXXX before I agreed to proceed my refinance mortgage with AmariSave mortgage corporation, I asked them what the estimated cost would be. The Amerisave Loan officer confirmed to me by emailing that the total estimated cost is {$1800.00} XXXX break up- {$500.00} up front ( non-refundable deposit ), Rolled in is {$950.00} for your title work, {$400.00} estimated for prepaid interest ) which includes appraisal survey, title etc. all. Then we started refinance work with AmariSave mortgage corporation. I paid {$500.00} application fee upfront among those estimated total closing costs XXXX. 
Mr. XXXX, loan officer prepared an estimated refinance loan amount {$200.00}, XXXX XXXX {$2000.00}, XXXX outstanding balance of the month XXXX + estimated refinance cost XXXX ) at the beginning of XX/XX/XXXX and I signed the document. 
Before we reach final refinance closing, Mr. XXXX, loan officer, suggested I keep continuing the monthly mortgage payment for the month of XXXX and XXXX and I did. If you look at the attached 02 monthly statements, I paid the principal amount {$330.00} for XXXX monthly payment and {$330.00} for XXXX monthly payment. 
So, the simple calculation that final applied loan amount will be {$200000.00} XXXX {$200000.00} - {$330.00} - {$330.00} = {$200000.00} ) but AmariSave mortgage corporation Loan officer and their processor XXXX XXXX made it inaccurately {$200000.00} to sign by us the borrower. We dissgrred to sign this misinformed and fake closing cost. 
In addition, I already paid monthly instalment for the month of XXXX and it stated the outstanding remaining balance is {$200.00}, XXXX. The final loan amount applied for would be {$200.00}, XXXX plus closing cost XXXX which equal to {$200000.00} as mentioned above ( {$500.00} already paid application fee ). But AmariSave mortgage corporation showed in the final disclosure existing lien {$200.00}, XXXX which is inaccurate and it will be {$200.00}, XXXX. Please see the mortgage latest monthly statement of XXXX. 
Now both Mr. XXXX, loan officer and XXXX XXXX, loan processor from AmariSave mortgage corporation are pressuring us the borrower to sign the disclosure which they prepared incorrectly by increasing closing cost and ignoring the principal amount paid for the month of XXXX monthly mortgage payment. I already requested them both to correct the disclosure. However, they are both threatening us the borrower to sign that disclosure within 03 days to avoid delay of the closing refinance. 
We borrowers diagreed sign the disclosures which were made intentionally in accurate and fake by both Mr. XXXX, loan officer and XXXX XXXX, loan processor. I requested them by emailing to correct the closing cost and adjust the principal amount already paid for the two months XXXX and XXXX as mentioned above on the final disclosures. I mentioned in the email if they do not correct the incorrect disclosures which you are asking to sign now and threatening to forcibly sign us by the borrowers, we borrowers will file complaint to Consumer Financial Protection Bureau soon. Due to failure the required correction on the final disclosure by AmeriSave, we borrowers are directly affected financially not having timely closing the refinance because of loan officer and processors fault harassments. 
Please investigate the matter described above by Cosumer Finacial Protection Bureau at earliest.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation