Consumer complaint received 2021-01-06
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Lost or stolen check

Complaint:
XX/XX/XXXX I discovered that I was heir to a {$10000.00} bequeathment from the XXXX XXXX XXXX, XXXX XXXX, Michigan. XXXX XXXX, my cousin, passed in late XXXX. The bequeathment occurred in XX/XX/XXXX. The trustee of the estate is 5/3 Bank, XXXX XXXX, MI. I contacted my cousins lawyer, XXXX XXXX and he put me in contact with XXXX XXXX, the lawyer who worked on the bequeathment in XXXX for XXXX XXXX XXXX. XXXX XXXX is the current Managing XXXX of 5/3 Bank XXXX XXXX, MI. 
In the documents XXXX XXXX, Vice President & Regional Director-Estate Settlement at Fifth Third Bank, Michigan Area, shared, attached, as proof my inheritance check was sent ( No postmark, no cancelled check, I didnt get it. ). 
I questioned this evidence and asked to file an identity theft report, client complaint and was referred to 5/3 Head Legal Counsel, XXXX XXXX. She then told me to only contact her or XXXX XXXX. For sharing someone stole my money -- - {$10000.00} and simply asking for the cancelled check. To this date there is no evidence of anyone from 5/3 Bank asking me what happened except a XXXX XXXX letter dated XX/XX/XXXX ( how I wish I had one in XXXX ) from XXXX XXXX, Office of the President. No offer of a CTR or discovery of bank fraud. I am still waiting for the fraud team within Financial Crimes Compliance 5/3 Bank -- -- per XXXX XXXX, Senior Vice President, Associate General Legal Counsel of Fifth Third Bank -- XXXX, email attached. Im told, 5/3 Bank cant find the cancelled {$10000.00} check -- -too old. I say the statute of limitations began at first discovery of harm XX/XX/XXXX. We are in a digital age -- -How didnt this get digitally documented? 
XXXX XXXX XXXX shared their evidence from the transactions as well, in fact that is when I was referred to XXXX XXXX ( First Legal Counsel ( see credentials elsewhere -- -Im an XXXX XXXX XXXX. ) and told to stop contacting ANYONE else but her and XXXX XXXX at 5/3 Bank  XXXX. I had asked XXXX boss, XXXX XXXX, if I could file a customer complaint against XXXX XXXX because of the two memos shared by XXXX XXXX and XXXX XXXX. This was the response. I guess I need to stop doing that. 
The XXXX memo XXXX shared is riddled with factual errors -- -my name is spelled wrong, my sisters name is spelled wrong and the date is wrong -- -twice. It was to XXXX XXXX. The memo XXXX XXXX shared in XXXX is cleaned up -- -- it is no longer my sister calling -- - but ME. I DID NOT make that call. All the names are correctly spelled and the date and time show a revision. This is what proves 5/3 Bank did their due diligence to obtain my address in XXXX. In XXXX, I am now dealing with legal counsel for sharing a fraud of {$10000.00} in XXXX. 5/3 Bank XXXX is my primary bank. I am a 5/3 Bank XXXX client with a savings and checking account -- -- the same account since XXXX. 
Ive been trying to file a customer complaint with 5/3 Bank XXXX, MI and now Headquarters, Ohio. I finally researched the President and VP of 5/3 Bank on my own to share my customer complaint. I emailed my request for identity theft/fraud help and customer complaint to both of them. Mr. XXXX responded. I am now at the Office of the President telling me they met their obligation as trustee. How? No proof. No CTR. NO HEIR confirming receipt. I dont know who cashed their checkOr how WE know it was sent Im complaining as a customer, banking client, and victim of identity theft and fraud -- -- XXXX XXXX, and 5/3 Bank, needs to explain why the XXXX memo became the 5/3 Bank GR memo in the fall of XXXX Who cashed the check? There was a bigger fraud in XXXX I am trying to uncover. Sadly, instead, all I have received is pain and suffering from my own bank. Now, a threat of legal action. 
Thank you for hearing my banking customer complaint. Please see attached documents. ALL email correspondence is available upon request. 
With Kindness, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation