Consumer complaint received 2020-10-19
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
The recent closure of my Capital One Spark Business Account for business XXXX XXXX XXXX, XXXX ( XXXX XXXX ) is unfair and unjust practice for a XXXX XXXX XXXX XXXX. 

I have had an business credit card with Capital One for almost or going on 10 years! I have a credit line of {$6000.00} and for an unknown reason the account has been close. The account has been paid in full or always paid on-time or in-full since the business account has been made available to XXXX XXXX XXXX ( c/o XXXX XXXX ). 

A recent new credit union account has been opened for XXXX XXXX and the XXXX XXXX XXXX XXXX failed to act accordingly in the best interest of the customer. In addition to XXXX XXXX, I have been a good standing customer with XXXX  XXXX XXXX. 

And between the three credit businesses all have been completely fair up to this point, but the occurrence has taken a turn by two of three mentioned businesses. The result has caused undue stress, misfortunate and unfair discriminatory business practices for XXXX XXXX XXXX XXXX! Now I have to spend time writing this report to document the unfair banking and credit card practice procedures. Both XXXX XXXX and Capital One has caused major causalities and left my business without proper credit representation for collateral. Also both have cost me hardship due to incorrect practices and contractual breach without evidence. 

I attempted to submit payment to Capital One using my XXXX XXXX XXXX XXXX account on two separate occasions XX/XX/XXXX and XX/XX/XXXX, see attached. The occasion of XX/XX/XXXX resulted in a returned payment according to Capital One ( see attached ) and funds were in my XXXX XXXX XXXX XXXX to complete payment. Please note on this return XXXX XXXX did not provide any notification to XXXX XXXX about the payment being rejected. The second occurrence was on XX/XX/XXXX resulted in returned payment as well. On the second occurrence XXXX XXXX provided documentation of why this happened. When this took place a call was made to XXXX XXXX asking for clarification and they said that the account is not ACH so a payment could not be made. 

On XX/XX/XXXX, Capital One restricted my account and today ( XXXX ) after my conversation with a representative my account has been closed! This is not fair and a total disregard for human life due to the worldly circumstances for both being a person of XXXX, a XXXX XXXX XXXX and a loyal customer to Capital One and XXXX XXXX XXXX XXXX. XXXX XXXX company is the frankestien of unfair business practices! 

I have submitted the payment I was seeking on XXXX in the returned balances using my XXXX   XXXX XXXX account ( see attached ). This account has been the primary account used to make payments until I opened the XXXX XXXX account. Unfortunately, XXXX XXXX has made this a huge mistake and I would like them to reach out to Capital One and I would like Capital One to reconsider their wrong doings. 

I am requesting both Capital One and XXXX XXXX work this situation out so that we do not have a SCAR! I would like a Supplier Corrective Action Report on how this will be resolved and how my accounts will continue to be in good standing.

Company response to consumer: Closed with explanation