Consumer complaint received 2019-03-15
Company: SELECT PORTFOLIO SERVICING, INC.
State: CO
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Consumer Information Date Filed : XX/XX/XXXX XXXX : Mrs . 
First Name : XXXX Middle Name : A Last Name : XXXX Suffix : Address : House XXXX Colorado XXXX UNITED STATES Daytime Phone : XXXX Evening Phone : Fax : Email : XXXX ( email ) Business Information Business ID : XXXX Name : Select Portfolio Servicing , Inc . 
Address : XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX : UT Zip/Postal Code :  XXXX Business Phone Number : ( XXXX ) XXXX URL : Complaint Detail / Problem Complaint Type : Mortgage Payment or Collection Issues Problem : Mrs. XXXX XXXX. Property Address:XXXX XXXX XXXX XXXX , CO XXXX Account Number : XXXX Select Portfolio Servicing , Inc. , was paid Cashiers Check by my Credit Union for XXXX mortgage payment in the amount of {$1000.00} on XXXX @ XXXX. Check no : XXXX. SPS, Inc., claimed cashiers check was never received. By law, I have to wait 90 days [ XXXX XXXX ] before I can place a stop payment on that cashiers Check which was issued with secured funds when I purchased it to pay SPS., Inc. As XXXX XX/XX/XXXX, that cashiers check has not been deposited nor has my credit union received any information from SPS.INC, or a stop payment request. 
On XXXX @ XXXX, a cashiers check from XXXX XXXX XXXX, for XXXX & XXXX Mortgage payments in the amount of {$2100.00} [ {$1000.00} + {$1000.00} ] Cashier check number : XXXX. SPS , Inc., automated service claimed check was received on XX/XX/XXXX. SPS., still indicated that XXXX payment has not been paid! but {$2100.00} has. XX/XX/XXXX, I called one of the service representative and he said that on XX/XX/XXXX, the cashiers check XXXX was returned for Insufficient funds. There was no return information and once again my credit union did not receive any information on a cashiers check paid from secure funds, nor would they. On XX/XX/XXXX, I received a NOTICE OF DEFAULT RIGHT TO CURE in the amount of {$2100.00} from SPS, Inc.,. After numerous phone calls with my credit union & SPS., Inc. , we had 3 way conference calls with SPS., Inc., supervisors XXXX XXXX & XXXX XXXX . Ms. XXXX confirmed that they saw cashier 's check had been received, but could not indicate where the check has been misplaced? As of XX/XX/XXXX, that cashiers check has not been deposited nor has my credit union received any information from SPS. indicating cashiers checks being returned when paid for by secured funds! Ms. XXXX indicated she would investigate this matter. on XXXX XX/XX/XXXX, a cashier Check : On XXXX @ XXXX, from my Credit Union for XXXX Mortgage payment the amount of {$1000.00} Cashier check check number : XXXX. SPS, Inc., was sent CERTIFIED MAIL [ XXXX with Adult Signature request, which was received and confirmed by SPS, Inc on XXXX XX/XX/XXXX. 

Desired Resolution / Outcome Desired Resolution : Billing Adjustment Desired Outcome : Matter of Cashiers checks for XXXX & XXXX payments are still missing and I am still getting unprofessional assistance from SPS. I would like cashier check # XXXX in the amount of {$2100.00} credited to my XXXX & XXXX Mortgage payment XXXX. I will be requesting a refund from cashiers check # XXXX in the amount of {$1000.00} from XXXX XXXX Check. 

I would like for them to locate my cashiers checks & credit my XXXX & XXXX Cashier checks to my mortgage payments. My bank will issue a refund for my XX/XX/XXXX payment XXXX # cashier check number XXXX. 
Complaint Background Not all of these questions are required. Please provide as much information as you have. 
1. Product/Service Purchased : MORTGAGE PAYMENTS 2. Model Number : XXXX 3. Contract, Account, or Policy # : XXXX 4. Order # : 5. Purchase Date : XX/XX/XXXX 6. Date Problem First Occurred : XX/XX/XXXX Dates you complained to the company/organization 7. First Date : XX/XX/XXXX 8. Second Date : XX/XX/XXXX 9. Third Date : XX/XX/XXXX 10. Payment Made : In Full 11. Payment Method : Cashiers Check Name of Sales Person 13. First Name : 15. Last Name : 17. Purchase Price : {$3200.00} 18. Disputed Amount : {$3200.00}

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation