Consumer complaint received 2021-02-02
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/XXXX I Contacted Capital One Auto Finance credit reporting department to ask them if they would remove 2 30 day late Payments on my credit report in XXXX and XXXX of XXXX due to COVID-19 shutdowns and quarantine due to exposer to XXXX. They asked me to write to them and fax them a written request and they would consider my request. 

XX/XX/XXXX I received a response to my request and it read as follows ; " We understand that the accuracy of your credit report is important, however, as a furnisher of credit information, Capital One Auto Finance is obligated to provide complete and accurate information of payment history. For this reason, no changes will be made to your consumer file you are disputing. '' My direct complaint is that Capital One Auto Finance is being unreasonable with their decision to hold a Natural Disaster and emergency shut down declarations against me. In this pandemic our congress has taken steps to help protect from credit organizations taking advantage of consumer and this simple accommodation for a customer who has not had to utilize the accommodations offered in the Cares Act signed into law is very reasonable. Below is my written request I sent to them. 

" I am asking for an accommodation to remove my late XXXX Payment due in part to the XX/XX/XXXX Order by the Governor XXXX ( which I have attached to this letter ) closing schools for in person learning. In addition to that order my industry was hit with an initial Halt in construction After having XXXX positive testing which also caused some difficult uncertainties. On XX/XX/XXXX I did pay {$300.00} of the {$590.00} payment, with intentions of following this payment with the remaining {$290.00} due by XX/XX/XXXX. After a few weeks into this chaos and uncertainty I was not able to make that payment until XX/XX/XXXX when I payed {$890.00}, which paid the past due amount and the current payment. 

During this Pandemic and the hardest hit portion of the spread in Colorado we have endured a roller coaster ride of uncertainty and difficult situations across the State. After a few months I had a very good understanding of this the Pandemic and how it was going to affect all my financial obligations, however on XX/XX/XXXX I was self-quarantined for exposer due to XXXX spread. Due to this the XX/XX/XXXX payment was delayed and it wasnt until the following month that I could catch that payment up and pay that current month of XXXX with 2 {$600.00} payments. Since XXXX I have been able to Manage the Burdens of this COVID-19 Pandemic while being able to Honor all my financial obligations, and have never had a late payment with Capital one until the two natural disaster situations in the midst of a Global Pandemic. '' My Credit Report has a total of 2 30 day late payments on it after years of not missing any payments until a government issued shut down and a global Pandemic hit my home. These two 30 day late payments do not reflect a true accounting for my credit file and i believe that it is very unreasonable for Capital One, the issuer of credit information, to keep the negative information on my credit report which would in turn equate to a higher interest rate due to the negative 30 day late payment. With the need to keep safe and most banking going to online, its hard to get a chance to speak with a loan officer to explain that the national emergency and natural disaster was the direct cause of the only two consequential negative information on my Credit Report. 

Asking for the simple accommodation of removal of 2 30 day late payment cause my a natural disaster is not an unreasonable request and should be seen as unreasonable not to grant such a request in the midst of a National Pandemic.

Company response to consumer: Closed with explanation