Consumer complaint received 2021-09-13
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
Dear Barclays Bank Delaware Please reinstate my Credit Card and my Line of Credit. The Account was improperly terminated. 

I have repeatedly asked to place this card on auto pay. You have my XXXX  XXXX XXXX account on file and you know my credit history is excellent. I am XXXX years old.

On or about XX/XX/XXXX I contracted XXXX XXXX [ this fact is not in dispute ] On or about XX/XX/XXXX i paid my bill. 

I also asked to be provide with a CC that did not have an annual fee since i was not going to be able to redeem my numerous miles that i accumulated. 

I was denied another path. So I was paying for benefits that i was not receiving. 

There was a dispute as to what happened to my miles. I had about a XXXX XXXX miles and XXXX free air fairs that were denied me. 

I already paid the Fee for the Frontier card for the year XXXXand thereafter my Credit card was wrongfully and without notice terminated My CC was terminated without notice sometimes around XX/XX/XXXX Contrary to Federal and NYS police, I I was not provide the option or address to make a complaint and dispute in writing by any of your representatives XXXX except the last. 

FCRA Credit Bureau, Disputes XXXX XXXX XXXX XXXX XXXX XXXX Another credit line was terminated in XXXX. I would like it reinstated as well No notice was given pertaining to the Termination of my two credit lines. 
credit card companies are required to give any notice. Although the Credit Card Act of 2009 says creditors must give customers 45 days ' notice of major changes to the terms of their accounts, courts have decided that a card cancellation caused by inactivity doesnt count. 

I would like all the miles i earned to be posted. I have used the card for business since the inception. I attempted to redeem my miles and was denied and mocked for asking in XXXX of XXXX I would also like my free tickets for XXXX. I could not use them because of Covid. I paid for them in my yearly fees for the CC. 

I would also like my free tickets for XXXX. I could not use them because of Covid. I paid for them in my yearly fees for the CC. 



I protest that this conduct is defiant to NYS and Federal Laws. 

As the world continues to cope with the impacts of the COVID-19 crisis, federal and state governments are offering relief and resources to Americans affected by the pandemic. In addition, many businesses and financial institutions are stepping up to provide some relief to those who are worried about their financial security. 

I would like my Credit rating restored : Lenders as required by the Coronavirus Aid, Relief and Economic Security ( CARES ) Act will not cause consumer credit scores to go down. Your closing of my two accounts did cause my Credit score to go down. In hereby emply XXXX support of the CARES Act urging all consumers who are in financial distress as a result of COVID-19 to contact their lenders and reach an accommodation. I am in medical financial distress from XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation