Consumer complaint received 2020-07-14
Company: WLCC
State: OH
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
On XX/XX/XXXX I submitted a loan application. I was told I was approved for {$650.00} pending verification. I have an email from them stating that, but they failed to verify it in time to have the loan sent to me the following day, so they sent an email stating its taking a bit longer after I called them at XXXX and they weren't able to finish the verification that day. 

I had logged in to my bank account with my log in info to connect and verify it. They told me that didn't " pull all the information '' so I also sent over 2 months of bank statements also. I was told they just needed to check those and verify my employment the following day. 

On XX/XX/XXXX I called because it was XXXX and no one had called to verify my employment, AGAIN. I also got no response on the statements I sent. I called them, and spoke with a representative who confirmed that they received the statements, and verified my information. He then told me I was only approved for a {$300.00} loan. The previous representative I spoke with on XX/XX/XXXX also verbally confirmed I was approved for {$650.00}. 

At this point, I am suspicious. So I am supposed to receive my funds on XX/XX/XXXX. Nothing comes. I email them. They tell me that unless its verified by XXXX the previous day they can't deposit. So deposit everything being verified by XXXX, I wait until Monday XX/XX/XXXX against my better judgement. I call, and speak to a representative because again I didn't receive any money. They explain to me that routing number they have is wrong. I am confused at this point? How, not only did I type that in, but I also connected my account to them directly through their webpage. 

Today I got an email stating there was an issue depositing the funds and to call and update my deposit information. So I do, and the guy takes the information, and then he tells me to log in and re-verify my application information, and then the system says I am denied. 

How? At this point I have now been approved for {$650.00}, then that changed to {$300.00} not I am denied? So naturally, I speak to a supervisor. He continues to put me on hold repeatedly as he continues to contact the underwriting department who just keeps saying there isn't anything they can do. 

He is also telling me that they only do soft inquiries and not a hard inquiry but I find this hard to believe considering they need to obtain my credit report to approve my application. He can't explain to me how I was approved, and now I am not. He states when he has me verify my information that it is not a reapplication but if I am approved on Thursday and the funds go out for deposit at XXXX that day how am I not denied unless I am re-applying? And why would I need to re-apply to update my account information, when that was not dependent on my application approval. Of course I would be denied a week later - I have done hard inquiries trying to find this money so I can pay the disconnect bill prior to receiving my pay check and pay the remaining back. 

I have worked with lenders before and I have worked in Debt Collection and am full aware of my rights and I feel like that I just gave this company a whole lot of information for them to change my approval THREE TIMES in a week. I have emails to provide. 

I also got mail returns on the emails I sent them which I thought was kind of weird too. I can send that over as well. I also have e sign paperwork with 2 different loan deposit dates, agreeing them to give me money and my pay schedule. 

Thank you

Company response to consumer: Closed with explanation