Consumer complaint received 2020-09-14
Company: U.S. BANCORP
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
Dear CFPB, I am writing today because US Bank is not processing my payments in a timely fashion or correctly. I have filed complaints in the past and US Bank gave back a little after I filled a complaint with you. I stared my loan modification with them back in XXXX. It ran on and on I complied with all their request. I finally gave up hires a lawyer and filled litigation against US Bank. Case #  XXXX in XXXX XXXX County. All seem good had a demure hearing scheduled XX/XX/XXXX XXXX. My lawyer failed to show we lost the demure hearing and US Bank immediately filed a Notice of Default against me. I was done with loan mods and lawyers, so I sold some of my retirement stock to get the money together to reinstate my US Bank loan. 
At that same time the world was hit with COvid-19 and US Bank sent out they would offer a temporary forbearance on payment because of the pandemic. I applied for the relief. Her on comes the first problem. 
1. First reinstatement figure was {$230.00} expired on XX/XX/XXXX the day I was released from the hospital 2. Second reinstatement figure was {$250000.00} Expired on XXXX XXXX at which time I ordered a demand to see why it was {$250000.00} to reinstate a loan with a balance of {$490000.00}. This is when I applied for the forbearance because of the pandemic. and I felt that would give me enough time to liquidate more assets to pay the extra {$19000.00} it had increased in 45 days. 
3. Got the money together finally and then I get an even higher reinternment figure of {$270000.00} that would be good thru XXXX XXXX After going thru that and watching it increase approximately $ XXXX a month I borrowed and sold everything I could and came up with the {$270000.00}. I went to US Bank and bought a cashiers check per their instructions since they would not accept a wire. I then overnighted I to them and have included proof of the check and their receiving it. 
After 3 weeks of nothing from them and they are still reporting me delinquent to the credit bureaus and they still have the NOD recorded against my property. I have sat on the phone for hours with them get transferred all over XXXX and nothing. No one can tell me what my payment is or when I will receive a statement or when the NOD is going to be lifted. 

Then on XX/XX/XXXX I finally get a statement from USBank which I have enclosed showing I have 17 days to make an additional payment of {$280000.00} and this HELOC does not mature until XXXX. The payment for the next 6 years and 3 months should be a lot less the {$280000.00}. 

1. What I am looking for is a realistic payment based on my actual balance and current rate of 3.25 % for the remaining term 2. Correct the delinquent reporting on my credit so I can refinance and get away from US Bank. 
3. Remove the NOD recording against my home at XXXX XXXX XXXX XXXX XXXX Ca XXXX Feel free to call me if you have any questions XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation