Consumer complaint received 2019-04-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have a situation where I have been dealing with emails and text messages in reference to job. Imagine getting an email now with the scammer harassing you and constantly sending you emails and text messages. Then they'll change their email and create a new number text you ... and create a new name and then text you and email you again and again on every social media, you receive silent phone calls ..with them over the phone and you're going hello hello. Then you receive emails and text messages text messages saying that they know every single information about you without you even texting a word back. That without saying anything they know your most current account information. That it's right there in front. I turned to banks such as Capital one to explain the situation, companies, FBI, Identify theft.gov, police, XXXX XXXX, XXXX etc to send and make aware to all accounts and authorities if that anything unknown to me contact me immediately to verify. I felt baffled lost and confused. Now imagine trying to explain to Capital one I'm a victim no one is not really listening to me. Since XX/XX/2019. I tried over and over again to protect myself and reach out to authorities nothing so instead I receive mind over bending text messages no matter what I do on my phone and accounts. Capital one says because I'm a victim I am along side by side with the scammer who is harassing me knows all my information. I should not have to suffer with a permanent marker of not at least with an account for financial safety. You contact authorities and companies nothing. You get contacted through emails, phone calls, text messages with scammer continuously harass by creating different names, numbers and emails by scammer through social media, text messages, non stop and I mean non stop phone calls with the person these persons not saying a word in the constant changes of phone numbers while they silently stay on the phone with you saying hello .. hello ... that without a doubt they have all your information without you having to respond. Now Capital one blames me and made a decision without me. Not looking into my past or putting security. Now once again imagine contacting authorities and government officials and reporting putting alerts the situation and nothing. I tried to tell Capital I am a victim. You get harassed so much by scammer constantly changing their numbers, emails and names and phone calls and messages about '' how they know my account information is right on front of them. " Now imagine leaving XXXX because no authorities will help you and you flee XXXX   and your apartment because know so much about you ... now you're walking around in another state and oh look here comes the text messages and emails and phone calls. I would like Capital One to know I'm a victim. It's nit fair I have a closed account without awareness and protect that I'm a victim. Do you have any idea the fear behind not being able to have a piece of mind. Not a day months and months of being alone to be not protected because no one is not listening.i cried over the phone and I tried to tell Capital one it is I receiving scams. I have no technology or multiple banks or the connections. Just minimum wage .. XXXX XXXX XXXX XXXX or hostels or on social security disability. The effect of leaving my apartment with nowhere to go.i don't have any scammer partnership which is not fair Capital one. Username and password ... '' we have all your information ... Scammer says '' No Capital says " yeah Capital one say " XXXX you may be a victim but it's your fault you participated '' that's not fair. A victim is a victim. A protected account so if anything that does not look right reverse what ever scammer is trying to do to victims account. No one has a clue what's it like to contact government agencies and authorities and companies and no protection on identify and accounts or no safe feeling on social media, home, work, phone and text and emails. So when those deposits were made the word fear stepped in because they know and knew my information. I've been running literally left XXXX   seeking help nothing and now in XXXX XXXX reaching out to Capital one desperately pleading. Nothing just " okay because you're the victim and you were scammed you are to blame Mrs. XXXX we closed the account without your presence or the fact you are a victim of fraud. Don't bother to elaborate the fact that before the scammers deposits into your account and you are at fault '' " with the scammer even though you are a victim of fraud???

Company response to consumer: Closed with explanation