Consumer complaint received 2018-08-30
Company: General Motors Financial Company, Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
HELLO GM FINANCIAL, I am writing to you tonight because you illegally took the leased vehicle that I have been paying on time. 

Attached are documents to prove that my account is not delinquent. Since I leased my vehicle, I have been paying by automatic pay. Around XX/XX/XXXX, for some reason, GM Financial system stopped taking money from my XXXX XXXX account. I found out when I saw the mail indicating that I owe 2 months - this was in XX/XX/XXXX. 

So in XX/XX/XXXX, I paid for 2 months, for XXXX and for XXXX. Again, my XXXX XXXX statement will show this. 

Since XXXX, I have been paying directly from my XXXX XXXX account. Again, proof attached. 

XXXX has been paid as well. XXXX proof attached. 

TONIGHT, YOUR REPO GUY TOOK THE CAR FROM US!!! THIS IS XXXX OF XXXX COMPANY FORECLOSING ON PEOPLE BY MISTAKE!!!!! 

THIS IS UNACCEPTABLE! YOUR REPO GUY TREATED US LIKE THIRD CLASS CITIZEN! HAD US TAKE OUR BELONGINGS OUT OF CAR IN THE MIDDLE OF THE NIGHT AROUND SO MANY PEOPLE!!! 

I AM PRETTY SURE THAT YOUR COMPANY HAD ALSO GENEROUSLY WITHOUT AVAIL HAD RUINED MY CREDIT AT THIS POINT. 

I AM IN THE MIDDLE OF PURCHASING A PROPERTY AND I EXPECT MY CREDIT TO BE CORRECTED TOMORROW! 

I ALSO REQUIRE THAT YOU DELIVER TO US TOMORROW!!!!!!!! 
I DO NOT OWE YOU MONEY!!! YOU ILLEGALLY TOOK THE CAR! 

UPDATE : I spoke with XXXX XXXX/XXXX XXXX  XXXX : Representative # XXXX and # XXXX told me this after I sent the same documents I attached here : 1. That they will need proof that the money has been debited from my account ; 2. That they need proof that the money is being paid to GM Financial because the attached documents provided to them does not show it ; 3.  That they have been calling me at my work and my cell phone number which they conveniently had incorrect. 
4. That they do not deal with XXXX and said they need confirmation from XXXX XXXX. 
5. I told them XXXX XXXX referred me to XXXX to get confirmation number of the transaction and that is what I provided in the email I sent to them. 
6. Both representative kept on insisting that I give them confirmation number when I already provided it in the email with the attachments. 
7. I also told them that actually I found out yesterday that GM Financial, owes me ONE MONTH BECAUSE I SAW ON MY BANK ACCOUNT YESTERDAY THAT THEY NEVER CREDITED ONE MONTH EXTRA PAYMENT I MADE IN XX/XX/XXXX. I BASICALLY PAID TWICE IN XX/XX/XXXX BUT THEIR SYSTEM SUPPOSEDLY SHOWS I ONLY PAID 1 MONTH. 
8. I TOLD THE LADY REPRESENTATIVE THAT I WILL REPORT THEM TO CFPB AND SHE RESPONDED " WHO'S THAT? '' 9. Here are the confirmation numbers of the bill pay for this account excluding XX/XX/XXXX. 
XX/XX/XXXX {$230.00} XXXX XX/XX/XXXX {$110.00} XXXX XX/XX/XXXX $ XXXX XX/XX/XXXX - XXXX will provide confirmation The reinstatement department sounded as if they were covering things up. All of a sudden they have my incorrect cellphone number when I told them that I use a cellphone and that I am pretty sure that I can prove there were no incoming calls from them since they were insisting that they attempted to contact me. 

I do not feel that they want to resolve this issue. They even asked me who I talked to in XXXX and what the phone number was. I gave it to them. Then I asked them why won't they call XXXX. They said they do not do that. SO WHY WOULD THEY ASK ME FOR THE INFORMATION? JUST HARASSMENT TACTIC? SHAME ON GM FINANCIAL! 

NOTE : THIS CONCERN HAS BEEN EMAILED TO AT LEAST 2 GM FINANCIAL CORPORATE OFFICERS.

Company response to consumer: Closed with monetary relief