Consumer complaint received 2015-09-24
Company: Santander Consumer USA Holdings Inc.
State: DE
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I previously filed a complaint and it was not addressed or researched properly. THIS IS NOT A DUPLICATE! 
VIOLATION OF PRIVACY and FDCPA Laws!!!! RESEARCH and RESPOND Correctly! Do not just add me to the do not call list as this does not address the problem of my rights! I am going to contact an attorney if you do not properly research and respond! Not calling me does not fix the problem!!!! I never requested you not to contact me! I asked you to research your system error problems, provide me a call audit and call log list of calls to mine and my husband 's cell. I asked you to provide me the information on how and why my telephone number was listed on a person named XXXX account and why where you calling me for XXXX bill. During calls with you that are recorded you admitted there was a system error on crossed files. This needs to be addressed as you have violated my privacy! You can not send me a canned response saying sorry and you wo n't call anymore and think this is resolved. I will contact the XXXX and The Attorney General 's Office as well! Someone called me from your executive office and apologized. Again I am not looking for an apology or for calls to be stopped! I am looking for answers and for your company to pay for its mistakes on violating my privacy! 
On XXXX I received an automatic dialer call from Santander asking to speak to XXXX ( I did n't catch the last name XXXX to my cell phone XXXX. I proceeded to advise the agent that I believe they may have a system error and that while myself and my husband XXXX XXXX XXXX do have a car loan account with them ( that was past due but on Friday XXXX I made arrangements to bring current ) our number was not for XXXX. She stated she was sorry and that the system just dials the numbers and that they called me for a XXXX and she would place a do not call on my number. I told her she could n't do that as I do have an account with them and would need them to call me regarding my account and that in fact I answered the call today thinking it was the agent I spoke with on Friday to confirm my payment arrangement. I advised her I am concerned because of my privacy and violations of calling my cell phone more then what is allowed by the FDCPA and FTC laws. I advised they had contacted me for the last few months more than XXXX times a day on my telephone number and my spouse 's cell phone number. His number is XXXX. She offered to transfer me to a supervisor because she was unsure what to do since she could n't add a XXXX final to my telephone number since I did have an account. The manager came on the line and advised me she would remove my telephone number from XXXX account. She located me and my husband 's account and apologized for the error. I explained that they could be in violation and she advised they were aware of a system error within their dialer that crossed numbers last week but it was corrected. I advised it was not corrected as she just called my cell phone and asked for XXXX. I explained that this does not seem right and I requested answers. When I explained if they were in fact in violation by calling people with their dialer and having numbers crossed that they could be fined up to {$1500.00} per call she assured me that it was corrected and they did n't call me more than the allowed times. I advised I was filing a CFPB complaint as they should be required to complete a call audit and provide logs on the calls they made to me and my husband to assure they were in compliance. Additionally, if there was a system error, how many other people were affected. If there is violation I feel they need to credit my account {$1500.00} per call they violated. Please advise me of your findings and get to the bottom of their dialer issues. I DO NOT WANT a DNC FINAL Placed on my account as I NEED TO BE CONTACTED for our loan we have with them!

Company response to consumer: Closed with explanation