Consumer complaint received 2018-01-08
Company: Secure One Capital Corporation
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
Complaint against XXXX XXXX and Secure One Capital On XX/XX/XXXX we submitted a purchase agreement to buy a house. 

Additionally and application for finance was submitted through XXXX XXXX, XXXX ; XXXX XXXX XXXX, who then sourced our loan through Secure One Capital, XXXX. I received a letter that I was preapproved shortly after and on XX/XX/XXXX, I received a conditional loan approval. The conditions that needed to be met were : Proof of employment pay stubs bank statements pay down debt clear up a few matters on credit report provide letters of explanation for gift money and late pays, etc. 

All of the conditions placed upon me were met and we had a scheduled COE for XX/XX/XXXXwhen the time neared for COE, I was delayed by the lender because the lender claimed that they did not have the information I supplied to them. This was after they had confirmed initially that they had received all of the requested information.. 

This transaction has been delayed 6 times, we had to ask the seller to extend us time for closing 6 times because the lender broker XXXX XXXX, and the lender Secure One Capital continued to claim that they needed these conditional items met, time after timewe supplied all of the same information, and after confirming receiptthey would then request it again claiming they never had it. 

This loan has been in process for over 90 daysOn XX/XX/XXXX we signed loan documents, I wired my money to XXXX XXXX ; XXXX in the amount of {$62000.00}. In addition, I had wired {$5000.00} in EMD back when my purchase offer was accepted. The loan was to XXXX XXXX XXXX on XXXX as all parties had agreedbut come that dateSecure One Capital asked that we provide all of the information again as listed above, claiming ; yet again, that they did not have it. 

The seller has now sent me, the buyer, a Notice to Perform. The deadline is XX/XX/XXXX. Secure One Capitol has in the last weekrequested the same information day after day, and day after day, we have supplied it.the information requested is all duplicate of what they claimed to have received and then said that they did not haveThey have not been returning my call and have not been communicating with me about the loan. I will lose my EMD and I am losing money for the Home Inspection and appraisal that I paid for. 

Finally, the issue, they say is with the FHA portal and log in and loading the appraisal.and no one has responded to repeated requests as to a status of what needs to be done, what is being done and when the loan will fund. 

I need answers. I dont understand how loan documents can be signed and then the lender refuses to communicate. 

I am seeking for funding to occur before the seller walks away from the deal and I am out my money. If the lender is not going to fund the loan, then I want to be reimbursed for EMD, appraisal fee, home inspections fee and other expensed I incurred because of the delay and inaction on this transaction. 

There are hundreds of email communications that document in detail all that has occurred. Please contact me with a method for me to forward all this information to you as evidence. XXXX XXXX XXXX needs to be investigated. 

Contacts : Secure One Capitol names : Number : XXXX XXXX XXXX, XXXX XXXX, Secure One Capital XXXX XXXX, XXXX XXXX XXXX, Secure One Capital XXXX XXXX, XXXX XXXX XXXX, Secure One Capital XXXX XXXX names : Number : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX People that can attest for the poor business practices of Secure One Capital and who have been active in the transaction : XXXX XXXX Name and Number : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX ; XXXX My agent, XXXX XXXX, XXXX XXXX XXXX , XXXX Please, I am seeking a quick resolution. The ideal situation is for funding to occur on XX/XX/XXXX without further delay or excuses from Secure One Capital.

Company response to consumer: Closed with explanation