Consumer complaint received 2019-10-06
Company: ORG GC GP Buyer, LLC
State: PA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I received a notice from GC Services Limited Partnership dated XX/XX/2019 for File Number XXXX, Client Account Number XXXX for a balance of {$100.00} to XXXX. I am writing to dispute the validity of the debt. This is regarding my XXXX account number XXXX. 

I ended my cell phone service with XXXX in XXXX of 2019. At the time, I had been using a XXXX XXXX XXXX phone that I had originally leased from XXXX. The original lease agreement was for {$31.00} a month for 18 months, which I paid for 18 months. I then paid the same monthly leasing charge for another 6 months. In total, over 2 years, I paid XXXX {$750.00} for the phone. The phone currently retails from XXXX for {$490.00}, although at the time I began the lease, the phone was selling for close to {$600.00}. Regardless, XXXX has already made a $ 150- {$250.00} profit off of leasing the phone to me, depending on when you calculate the market value of the phone. 

In XXXX, prior to cancelling my service with XXXX, I called to find out why I was still being charged for the phone, as I had paid more than the fair market value of the phone over two years. I spoke with XXXX XXXX, XXXX ID number XXXX. He first suggested that I would have to pay {$20.00} to end the lease and own the phone. After I reviewed how much I had already paid towards the phone, he agreed that I had more than paid off the fair market value of the phone and that I would no longer be charged to lease the phone. 

I received what I believed to be my final bill, for service from XX/XX/XXXX-XX/XX/2019 and paid it in early XXXX. I then later received another bill, for XX/XX/XXXX-XX/XX/2019, when I no longer had cell phone service with XXXX. The bill is for {$100.00} and the bill says that it is for Total Lease Amount Due. On XX/XX/XXXX, I called XXXX to find out why I was receiving this bill. I was told by the representative that she saw that there had been some errors and would send me a new bill, although she was unable to explain what the issue was or how much my bill was actually for. She agreed to send me out a new bill, but instead sent me a duplicate copy of the XXXX-XXXX bill that I had already paid. 

Today I tried calling XXXX to find out why they had referred the {$100.00} bill to a collection agency. As you can see in the attached phone log screenshot, I spent over 2 hours on the phone with XXXX today. Each of these calls, unfortunately, only involved me speaking with a representative for a few minutes. After the representative spoke with me for a few minutes, they said that they needed to put me on hold. Then, after leaving me on hold for sometimes 15 minutes or as long as 1.5 hours, they hung up, each time. 

My sense is that because I have already cancelled my service with XXXX, my call is not important and they feel no responsibility to actually talk to me. This is unacceptable given that they are insisting that I pay them {$100.00} more for a phone that I have already over-paid them for. 

Given that XXXX is refusing to discuss this with me over the phone, I am reaching out for additional assistance and to document that I am disputing the {$100.00} charge.

Company response to consumer: Closed with explanation