Consumer complaint received 2019-11-16
Company: AMERICAN HONDA FINANCE CORP
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
On XX/XX/XXXX, I came to XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX with my family to purchase a Honda XXXX XXXX. I spoke with XXXX initially who had passed me to XXXX. XXXX showed me the XXXX   model and XXXX  model. After starting our discussion on pricing, XXXX was a bit arrogant and asked why I'm interested in knowing if there was a discount. I told him I was interested in purchasing an XXXX   that day. Thereafter, he asked what price I had in mind. I told XXXX that I was interested in a " out the door price '' ( taxes, fees, etc ) for the dark grey XXXX XXXX for {$30000.00}. He went back to discuss the details with his manager and came back with a price of {$30000.00}. I told him {$30000.00} and that was final. My wife and daughter were present when the final number was reached and signed. He wrote the price on a piece of paper that he had me sign. The deal was agreed to and XXXX started the paper process taking pictures of my license and asking for my insurance. He collected {$5000.00} downpayment using my credit card. I waited with my daughter for over an hour+ while XXXX was working with XXXX to prepare the finance documentation. 

I met XXXX and he prepared the paperwork. He asked me to verify that my personal information was correct on the documentation. There was a significant amount of documentation and he did not go over the pricing details. He offered the extended warranty that I agreed to for an additional {$1500.00}. I didn't confirm that the price was different than what I negotiated expecting that it was correct. In addition, I was in a hurry to leave the office for an appointment that day. I mentioned to XXXX that I had purchased an XXXX in XXXX as well from the same office and he was able to provide the trunk lining and Nitro in the price. 

On Saturday, XX/XX/XXXX I received a text from XXXX XXXX requesting that I setup a finance account for the loan I took out with Honda. Upon completing the account setup process, I realized that the balance of the loan was {$32000.00}. I immediately noticed this and questioned the documentation that I signed with XXXX. 
I called XXXX that evening and explained the situation to him. He was going to check with XXXX and the documentation and get back to me on Monday. He mentioned that there wouldn't have been a deal at the price that was agreed. I told him that's not the point. If there was no deal, then there was no deal. 

I called back on Monday and asked to speak to the manager since XXXX nor XXXX called me back. I spoke to a manager XXXX who was arrogant and told me that I shouldve read the contract. That he reads he contracts but I told him that was not the point. I mentioned that his team had made me wait with my daughter for over a hour and a half for paperwork to be completed. I complained also about the battery on the vehicle that apparently failed to hold a charge. He told me to tow the vehicle in and when I asked if I could get the number for Honda America, he hung up the phone. Since then, no one from the dealership has called me.

Company response to consumer: Closed with explanation