Consumer complaint received 2020-09-19
Company: CITIBANK, N.A.
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
MACYS Macys is playing part in a legal process that borderlines on extorting excessive fees from consumers. In XXXX I accepted a settlement that was mailed to me twice from a collection agency known as XXXX XXXX XXXX XXXX XXXX XXXX When I had the available funds to settle an old Macys account for {$510.00}, I was told that Macys had recalled the collection. Suddenly after multiple attempts to pay the agreed upon settlement with a new third party known as XXXX XXXX XXXX, XXXX, I get served with a lawsuit during a pandemic, where millions of Americans are suffering financially. This law firm has refused to show proof of the transfer rights to collect from Macys, and the accounting on the final balance is fraudulent. The XXXX XXXX  stated they would not accept less than {$1300.00} as final payments, and their agent XXXX XXXX claimed that Macys was contacted on my new offer slightly higher and was declined. This is bogus and nothing more that a scam perpetuated by a member of the XXXX  XXXX XXXX. Macys should be ashamed of handling their affairs like this during a pandemic. My case is scheduled for XX/XX/XXXX, and I will demand a jury trial to show the awful collection practices of Macys and their lawyers. 
I, XXXX XXXX believes in the credit reporting system as the most important element to the success of the commercial banking system. I am also a proponent of the Consumer Financial Protection Bureau ( CFPB ) as a tool to streamline issues on credit reports that may be dragging down my overall scores. Accordingly, I address each particular issue directly with the creditor in question, before submitting any complaint to the credit bureaus if necessary. Therefore, I desire the following reinvestigation as follows : 1 ) On accounts where late payments are posted, I respectfully request a review of the past payment history and to ascertain if certain payments could actually have been posted late because of an overlap on the 30-days grace period. I realize that this may happen on occasion, and I request only a summary review internally, and do not require any documentation. 
2 ) On any account that falls within the 84-month negative reporting timeline, I respectfully request either the deletion of the account if said account was closed, or the elimination of the prior payment if the account it is still active, this is well within the Fair Credit Reporting Act ( FCRA ) guidelines pertaining to obsolete information. 
3 ) Any collections must be proved if either a direct collection and/or debt purchase. In either event I request that a true original copy of right to pursue collection be established with each respective credit reporting agency, and if a debt purchase the guidelines proving transfer of ownership must be submitted to all credit bureaus as well as me personally to validate ownership and the right to collect. I am well within my rights requesting proper documentation as administered through the Fair Debt Collection Practices Act ( FDCPA ), the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), in addition to the even stricter guidelines enforced by the office of attorney general in my state of domicile. 
I respectfully request each investigation to be reported to XXXX, XXXX  and XXXX XXXX within a reasonable time period, hopefully 30-days. I realize that the current Covid-19 crisis could cause delays, so the best efforts of each financial institution and collection agency will be appreciated under the current circumstances. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation