Consumer complaint received 2023-05-15
Company: JPMORGAN CHASE & CO.
State: IN
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
My name is XXXX XXXX owner of XXXX XXXX XXXX. On XXXX we sold a vehicle to a Chase customer on a debit/credit card which was processed through the companys I use which is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX Ohio XXXX XXXX We received the $ XXXX {$3800.00}. The case # is XXXX on XX/XX/XXXX the $ was taken back from us XXXX XXXX said customer disputed they need paperwork from us. We sent them the actual transaction slip signed by the customer a copy of the Bill Of Sale signed by the customer a copy of the title and they said this is sufficient. On XX/XX/XXXX the $ was given back to us. So I thought ok we won of course since we have all proper paperwork signed and date. On XX/XX/XXXX the $ was taken from us again on XX/XX/XXXX they put it back so I assumed they made a mistake fixed it overnight on XX/XX/XXXX the $ was taken from us again. I said I better call. XXXX XXXX said that we lost the dispute. After talking to customer service XXXX department I asked well why did they dispute the charge they have the car and title Indiana is a strict As-Is state unless otherwise noted she said the customer disputed because they never received item. I said maam they drove off in the car with title we sent proof, she said well this dispute is for a bed, i said what a bed are you kidding me between you guys and chase nobody looked at the paperwork that we sold them a car not a bed. Apparently they bought a bed that was never delivered according to XXXX XXXX. At this point Im thinking this is insane how could this get by XXXX and XXXX XXXX. This call was a Friday the women told me that shes sending to escalation and they dont work weekends but they will contact me. So I waited another XXXX weeks to call back and was told the same thing Ill send to escalate they will get back ti you, no call waited another XXXX weeks called back same thing and again no call but they will call for sure this time. Waited another approximately 10 days called back same thing someone from escalation will call me again no call. So a week later I call back and tell the woman whats going on she said the case is closed with an attitude and that theres nothing escalation can do anyways I said well the other 5 people I talked to assured me there was and this is a no brainer. So here I am reaching out to you guys in the times they took the money back away from us without a heads up we had several checks we write get kicked because of insufficient funds that would have been sufficient have they not taken it from us. Which is all are places we do business with, which no longer will accept a check from us after doing business with us for 15+ years. I am humiliated we are a small town dealer that now has a bad rap because of this and its hurt business detrimentally. I would my original {$3800.00} back and minimum XXXX from chase and XXXX from XXXX  XXXX  which is a slap on the wrist because this escapade has cost me well over XXXX in business revenue we no longer have do to defamation of character of the business. If this goes to court Im happy because Im going to ask for a lot more than what Im asking for now we were a strong business with over XXXX - XXXX XXXX in sales per year 15 years straight of vehicles that are priced from XXXX to XXXX. Consistently. This could cost my business millions in the long run it hasnt even been a year since this incident and we are already behind over $ XXXX in sales. I hope Im notifying the right place for this issue besides a court room. By the way we contacted the customer 3 times after explaining what happened they hung up on me. My employee XXXX XXXX who handle the sale of that vehicle also contacted and now they dont answer our calls. Thank you for time. 


XXXX XXXX / XXXX XXXX XXXX XXXX shop XXXX

Company response to consumer: Closed with explanation