Consumer complaint received 2023-10-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
Dating back to about XXXX XXXX my acct was charged excessively. After coming back from an international trip XX/XX/XXXX th I seen small charges in increments. Then XXXX and XXXX XXXX started with taken money out of my acct Dear CFpb, I am writing to file a formal complaint against Bank of America and XXXX regarding the frivolous charges and lack of consumer protection I have experienced with my account over the course of one year. I believe that both Bank of America and XXXX have engaged in predatory practices that have resulted in significant financial losses, totaling at least {$5000.00} within the mentioned timeframe. I could have invested money on Public and private markets and would like a full scope into Bank of America. 

As a customer of Bank of America, I have always relied on the institution to handle my financial affairs with transparency and integrity. However, during the period in question, I have encountered numerous charges on my account that I can not comprehend or justify. Despite my efforts to seek clarification and resolution, I have been met with inadequate explanations and a lack of assistance from Bank of America 's customer service representatives. 

Furthermore, during this time, I have noticed a significant increase in the number of fraudulent or misleading reviews on XXXX, a platform that I have relied upon for making informed decisions about various businesses. These reviews have led me to engage with establishments that have proven to be untrustworthy or have charged me for services that were not rendered as promised. It is evident that XXXX 's lack of consumer protection measures has allowed for the proliferation of false and misleading information, leading to financial harm for consumers like myself. 

I am aware that there was a class action lawsuit against Bank of America during the same period in which I experienced these issues. This further highlights the systemic problems within the institution and the urgent need for intervention to protect consumers from predatory practices. 

I kindly request that the Consumer Financial Protection Bureau thoroughly investigate the actions of both Bank of America and XXXX in relation to my complaint. I believe that these entities have violated consumer protection laws and have caused significant financial harm to me and potentially many others. 

I would appreciate your guidance on the steps I should take to seek compensation for the losses I have incurred. Additionally, I request that you keep me informed of any updates or developments regarding the class action lawsuit against Bank of America, as it directly relates to my experiences and the issues I have outlined in this complaint. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take appropriate action to address the predatory practices of Bank of America and XXXX, and to ensure that consumers are protected from such fraudulent activities in the future. I look forward to your prompt response. 

Genuine & Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation