Consumer complaint received 2017-06-06
Company: TENET HEALTHCARE CORPORATION
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I need your help to get XXXX XXXX XXXX  to fix what they have done to our family since XX/XX/XXXX. My son was born with XXXX XXXX and as a result struggles in school even today. When he was in XXXX XXXX, he struggled and the school wanted to hold him back even though he was already in a XXXX XXXX XXXX program. After going back and forth with the administration it became clearly apparent that the school had very limited resources and was not the best for him. As a father and as a family, we made the decision to find the best school for him in our local region and we would move there to make sure he had the best chance he could at life. In trying to do this we quickly ran into problems as we found out that XXXX XXXX XXXX had some tradelines on my wife 's credit file for some hospital bills they claimed that we owed. After learning more about our rights and protections, we traced back an intricate web of hollow companies essentially set up to avoid legal liability. As a XXXX XXXX XXXX myself, I understand that this is the whole point of why corporations are around ; however, over time I realized that this was more insidious than that. No, this was not just a way of leveraging a corporate entity to avoid liability, this was in fact a clear example of a subterfuge that was designed and put in place not just to be mean. No, this was an instrument to defraud everyday people of their rights as consumers. As XXXX XXXX was at the very top, leading this intricate web of sham corporations, XXXX leaves him ultimately responsible for the ethical directions, illegal actions, and deceptive practices he was and is using the corporation under him for. No. From Tenet all the way down to XXXX XXXX XXXX, the corporations and entities are just operating and being used as tools for whatever fraudulent actions XXXX XXXX directs them to do. In submitting five written requests for validation directly to XXXX XXXX 's attention, we understood from responses that he had personally taken to the task of getting this fixed, but he ultimately did nothing even while he had the power and authority to fix this all. We filed a small claims court civil suit and we were awarded {$1100.00} and they would remove the unvalidated tradelines from my wife 's file, but this did not happen until XX/XX/XXXX. This is where this really upset me as a father, a husband, and a person. Since early XX/XX/XXXX we had problems qualifying for mortgages and lost opportunities to move and get my son into the school that could help him the most for his medical conditions. This became amplified, finding out that there was a consent order from the CFPB for XXXX XXXX XXXX about this very same issue in XX/XX/XXXX to stop doing these things and fix the problems, but XXXX XXXX in spite of this had the audacity to show up and defend the indefensible. Tenet Healthcare through XXXX XXXX XXXX was and is represented by XXXX XXXX XXXX. Call her at ( XXXX ) XXXX or email her at XXXX and she can tell you herself that she even had the audacity to tell us she wanted to settle and just be patient all along. She had been lying to us all along. Then she went and told us that on XX/XX/XXXX she had perfected her appeal to the county court even knowing full well that the consent order was already out there and XXXX XXXX XXXX was ordered to take affirmative action to do the right thing. In XX/XX/XXXX we finally closed on a house so XXXX could get to the school he needed. This is why I am and will be upset and driven to let Tenet Healthcare and XXXX XXXX know how they have hurt my family every opportunity I get moving forward. For {$1100.00}, my mortgage is more than {$610.00} higher every month on this new mortgage for the next 28 years. I have lost time with my son and family and we continue to go through this today. <P/>The Related Consumer Actions are listed below : 1. cause number XXXX in Justice of the Peace Court of XXXX XXXX County , Texas , XXXX XXXX, 2. cause number XXXX in County Court at Law Number XXXX, 3. appellate cause number XXXX in the XXXX  Court of Appeals in XXXX XXXX County , Texas , and 4. cause number XXXX in County Court at Law Number XXXX of XXXX XXXX  County, Texas . <P/>This is all occurring under XXXX XXXX 's leadership, and he is ultimately responsible.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation