Consumer complaint received 2022-12-14
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Im typing this complaint as the legal attorney in fact of my husband XXXX XXXX. Two legally executed and valid durable POAs were notarized by the prison law Librarian XXXX XXXX on XXXX XXXX. These durable power of attorneys along with an agents certification of the validity of the POAs were taken in person to the Texas Secretary of State in XXXX, Texas on XXXX XXXX to be authenticated/apostille. Apostille is a form of authentication thats accepted both internationally and domestically. Navy Federal has repeatedly falsely dtated possible fraud with my account and there is absolutely no fraud with my accounts. There is a checking and savings account opened and operated legally. Navy Federal is actually negligent in their fiduciary duties and they have illegally restricted my bank account even though 100 % of the funds were verified by the sending institution XXXX XXXX  on XX/XX/XXXX and XX/XX/XXXX. The funds we wired into the bank account from the result of a real estate deal. That deal was executed by a Texas attorney XXXX XXXX XXXX. The property that was sold was a property that was purchased in XXXX with a power of attorney so the deed reflected both XXXX XXXX and XXXX XXXX. At that time XXXX XXXX XXXX wasnt married to XXXX XXXX but her intentions with the relationship was a lifelong commitment and she operated in a manner to include me as an owner on everything she purchased or every business she opened. This same property was sold with a power of attorney on XX/XX/XXXX. That money wired into the Navy Federal bank account were verified, There was a service message from Navys wire department sent to XXXX XXXX  wire department requesting 3 pieces of information. Navy needed them to verify the validity of the wire, to verify the name of the person to receive the wire and the reason for the wire. XXXX response was the following : XXXX XXXX  XXXX, XXXX  XXXX XXXX, XXXX  XXXX. ORG STATES XXXX XXXX IS THE PROPER RECIPIENT OF THESE FUNDS. THEY ARE PROCEEDS FROM THE SALE OF HIS PROPERTY TO NOTE COUNTRY LLC, THE FUNDS WERE ESCROWED PURSUANT 1 OF 2 ) Ive lost my home and lost my storefront, my vehicles, my life insurance policies and as a desperate plea I contacted XXXX XXXX  on XX/XX/XXXX to advised them of what was happening and how Navy Federal been refusing to acknowledge the funds were verified and the account should be unrestricted because the funds rightfully belong to me, XXXX XXXX, Once the sending bank realize this situation they immediately sent this second part of the service message to Navy Federal that states : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ( XXXX XXXX OF XXXX ) TO THE CONTRACT BETWEEN THE SELLER & BUYER. XXXX XXXX IS CONTRACTUALLY ENTITLED TO THESE FUNDS. PLEASE CREDIT XXXX ASAP AND NOTIFY WHEN XXXX RECD FUNDS THANKS XXXX XXXX XXXX. Also attached is 18 pages that include all service messages communications that was provided to me as a courtesy to show they had already verified this information and that Navy Federal has no legal reason to suspect fraud or no legal reason to restrict funds when 100 % of the funds were verified by the sending institution. Ive been denied the opportunity to submit original documentation in person at a branch so I dont want this to be used against me. Navy Federal has no legal standing to restrict bank account or to repeatedly tell CFPB possible fraud without given details. Its a stall tactic and please dont allow Navy Federal to continue to harm me. We want to close ALL bank accounts and conduct business with another financial institution.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief