Consumer complaint received 2018-07-07
Company: National Integrity LLC
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
This complaint is due to my being shorted funds at settlement, the title company admitting I was shorted money due via email, but refusing to do a recalculation so that we can determine the exact amount I was shorted, and almost two months later, I still have not been paid. I have multiple emails detailing my notifying National Integrity, National Integrity admitting I was shorted, as well as multiple emails of my requests for information and asking for a recalculation to determine the exact amount I was shorted and for National Integrity to give me my money due. This will be detailed in the following paragraphs : On XX/XX/XXXX, I was one of two sellers of a property on XXXX XXXX XXXX XXXX XXXX, NJ. National Integrity LLC of XXXX XXXX, NJ handled the settlement transaction and the disbursement of funds. I requested, via email, from both National Integrity and my real estate agent, XXXX XXXX XXXX XXXX XXXX XXXX XXXX a tentative copy of the settlement papers to review 6 times, once per day, for each of the 6 days leading up to the settlement on XX/XX/XXXX through XX/XX/XXXX. These 6 requests were ignored. I asked, again, a 7th time early on the morning of settlement, on XX/XX/XXXX. Again, my request was ignored. 

At settlement on XX/XX/XXXX, I was segregated into a different room and was, therefore, not privy to the discussions and explanations regarding the financial calculations. I was not told in advance that I would be excluded from the settlement table. XXXX ( XXXX ) XXXX, XXXX XXXX of XXXX XXXX went back and forth between rooms. She did not provide all the information I requested. Later, she, National Integrity, as well as XXXX and XXXX XXXX of XXXX XXXX claimed they did not have all the information available to them, such as copies of the final water and sewer bill from the XX/XX/XXXX, although I had the water meter changed and read the previous week ( and they were made aware of this ) and they knew they would need this information for settlement. Additionally, I turned all keys over to XXXX two days prior to settlement, I was also not provided an explanation as to how each year of taxes was calculated from the XXXX paper ( which still has not been explained as the numbers do not match up ). 

On XX/XX/XXXX, the morning after settlement, I realized two financial mistakes by National Integrity and XXXX ( and notified all via email ) : one of the receipts I submitted via email to National Integrity and XXXX was not included in the settlement calculations and, therefore, I was shorted this reimbursement I should have received at settlement. Further, I also realized a tax credit that I was solely due was not given to me in its entirety. I immediately notified National Integrity and XXXX and asked for a recalculation of the settlement to determine the funds I was shorted and the money I am due. 

On XX/XX/XXXX, XXXX provided a rough " proceeds calculation '' without any detail as to how National Integrity calculated their " proceeds before split '' figure and without a complete recalculation. I notified, via email, National Integrity that their " proceeds before split '' figure still appeared to have, erroneously, the tax credit I was solely due included within it. Further, National Integrity was claiming that I would have to be reimbursed the funds National Integrity shorted me due to their financial mistakes by the party to whom they carelessly gave my money to by not properly calculating the settlement. I informed National Integrity and XXXX that this was unacceptable as it was their mistake, and I expected National Integrity to reimburse me directly. 

On XX/XX/XXXX, an unknown person from National Integrity sent me an email, unsigned, and from a general National Integrity email address, stating that I was correct, that I was shorted funds and that a check would be sent out for what I was shorted and due. I was never issued a check and National Integrity never provided me a recalculation with supporting documentation. 

I continued to request a complete recalculation, including an explanation regarding how the taxes were calculated, via email on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ( twice ). On XX/XX/XXXX, XXXX /National Integrity again sent a rough calculation without any detail and without line items to verify and which is much less than the amount I already know I was shorted from the receipt and tax credit I should have been solely given ( but was not ). 

In total, before and after settlement, I have requested a complete ( re ) calculation of the settlement papers a total of 16 times and have not received such. This is what National Integrity does i.e. calculate settlement proceeds ; I do not. Further, settlement calculations are generated via a computer program that National Integrity has access to and which I do not. Because National Integrity and XXXX refuse to do a complete recalculation, and because of the XX/XX/XXXXemail from National Integrity informing that I a correct that I was shorted funds, it appears there may be more financial errors which I, who am not in this industry, have not discovered. National Integrity should be forthright and open regarding this transaction and should provide a complete recalculation including all figures, calculations, breakdowns and detailed explanations as to how National Integrity arrived at each figure. 

I think it is reasonable for me to want a detailed recalculation, from National Integrity, of the settlement papers with each and every cost and fee included, showing everything before the proceeds split and every line item deducted from my proceeds, with a clear amount I should have received and a detailed calculation of what I am due. National Integrity, as it was its mistake ( s ), should reimburse me directly and immediately.

Company response to consumer: Closed with monetary relief