Consumer complaint received 2016-05-09
Company: NATIONSTAR MORTGAGE LLC
State: NJ
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Please see a letter dated XXXX XXXX, XXXX disputing my mortgage balance, I have been paying and have paid previous note holders but the payments are unaccountable. I have attempted to resolve this situation but I am not having any success. Please help me resolve this I do need your help. 
Date : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Loan Number : XXXX XXXX XXXX XXXX XXXX, CEO Nationstar Mortgage holdings , Inc . 
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Dear XXXX XXXX, I am compelled to write this letter to you, due to a recent review of my account ; in which I noticed that my mortgage balance as of XXXX XXXX, XXXX is {$740000.00} which is not correct. Originally the mortgage balance due was {$560000.00}. I became a victim of predatory lending when I refinance my mortgage with XXXX Loans. My payments jumped from {$5000.00} to {$8000.00} at that time. In XXXX due to the loss of my job, I fell behind in payments resulting in foreclosure proceedings. 


Please see the attached documents listed below : Attachment # 1, On XXXX XXXX, XXXX a foreclosure mediation settlement was reached between the XXXX Bank and I. 


Attachment # 2, On XXXX XXXX, XXXX I was given an agreement to make XXXX payments of {$60000.00} and XXXX for {$8000.00}. 


Attachment # 3, During this period XXXX Loans merged with XXXX XXXX XXXX And I received a letter dated XXXX XXXX, XXXX approving my probationary mortgage. 
Attachment # 4 Payment schedule from XXXX attached document. 


Attachment # 5, On XXXX XXXX my mortgage was transferred to Nationstar from XXXX. 


Attachment # 6, A permanent mortgage was granted with the terms of XXXX5 years {$3600.00}, please see the attached schedule of payment. 


I have been on time with my monthly payments and the payments were increased by almost three hundred dollars, I continued to send the same amount and found out all payments were put in suspension and I was retuned a check in the amount of {$340000.00} I had not mail this amount. I called customer service and received correspondence marked # 7 which did not make any sense to me. 


In XXXX, XXXX I made an inquiry regarding balance due and received response dated XXXX XXXX, XXXX please see document marked as # 8 which again did not satisfy my inquiry. 


Please see attached late payment due notices dated XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX marked as documents # 9, # 10, # 11 and # 12 these payment notices also reflect the mortgage balance due {$620000.00} I am attaching copies of my bank statements in response to the above late payment notices, please see the bank statement for the period of XXXX document # 13 in response to document # XXXX a payment was made on XXXX XXXX, XXXX Document # 14 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX Attachment # 15 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX Attachment # 16 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX and return the same amount to me on XXXX XXXX and on XXXX XXXX, XXXX was ask to pay adjustment in the amount of {$210.00} Please see attached document # 17 showing the increased payment in the amount of {$3800.00} Attachment # 18 shows another increase starting XXXX XXXX there was another increase bringing the amount to {$3900.00} You also reported delinquent payments to all XXXX credit reporting agencies which has hindered me personally and professionally. Your staff has displayed a total incompetence and loan shark like behavior. I have been paying my payments religiously and on some occasions XXXX a month. I am seeking an immediate action be taken to rectify my situation. I will deeply appreciate your cooperation in this matter and should be resolved within thirty days. 


Thank you, Yours Truly XXXX

Company response to consumer: Closed with explanation