Consumer complaint received 2018-12-18
Company: WELLS FARGO & COMPANY
State: VA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
On XX/XX/2018 I received a threat call from what appeared a Wells Fargo security agent or employee or contractor. The caller  that date left a voicemail message where that same caller threatened my person if I go to the Wells Fargo branch. Before XX/XX/2018 I complained to the Consumer Financial Protection Bureau ( CFPB ) about Wells Fargo bank some branch employeess discrimination against my person when they denied to providing me with banking services I requested in retaliation against my person after I told them that I dont speak XXXX when they racially profiled my person the moment I approched teller XXXX ( I have a copy of a balance receipt from that teller ). That discrimination case occurred around the XX/XX/2018 ( a lawsuit is considered about this case after Wells Fargo ignored my Complaint but they will be held Accountable for their sooner than later ) Right after that incident that I complained about it to Wells Fargo bank and to the CFPB I receive that above referenced threat call. I had to close my deposit accounts forcefully in fear from Wells Fargo banks threat and intimidation. I closed those accounts over the phone on or before XX/XX/2018 after fearing going to any Wells Fargo branch .Except my safe deposit box that I am complaining about to the CFPB today with the fact that I am unable to access or close or manage that lease or rented safe deposit box located at Wells Fargo branch. Wells Fargo discriminated against me and impeded my ability to manage that banking product ( safe deposit box ) that I paid in full and in advance its yearly fee to Wells Fargo bank. Wells Fargo banks Threat against my person is condemned and unacceptable. I complained to Wells Fargo about the issue and I mentioned that my ability to go to a Wells Fargo branch is impeded by Wells Fargo Banks threat as described above, but Wells Fargo ignored the seriousness of my complaints and chose to pretend nothing had happened to stop me from going to the Wells Fargo branch to conduct my banking needs related to the safe deposit now. Wells Fargo never requested as of today XX/XX/2018 a copy of that above callers voicemail that now represented Wells Fargo Banks threat to my person and continuous intimidation against my person by Wells Fargo bank. Wells Fargo bank denied opening a complaint or case about that issue of safe deposit box and denied to enter any effort by my person to resolve the issue and therefore I will not waive any of my rights to this bank. I believe Wells Fargo bank retaliated against my person after I complained about this bank to the CFPB as referenced above. This complaint is regarding This Bank s intentional confiscating of my rented Wells Fargo safe deposit box, threatening and intimidating my person with intentional  recklessness by Wells Fargo in continuous retaliation against my person with the latest incident but not limited to invasion of my privacy and denying my rights to obtain some of my accountssinformation that Wells Fargo refused to provide me in violation of the freedom of information act And/ or the privacy act. This time a serious response is expected from Wells Fargo to this Complaint with assurance of ammunity of my person from wells fargos Threats and violations of my rights and in writing and Without waiving my rights, also Wells Fargo proposed serious settlement must be in that response which I will then review it if any and then make my decision of whether to pursue a lawsuit about Wells Fargo banks violations and threat against my person. If any lawsuit to pursue it would be without prior notice and at anytime from now. All stated herein is to the best of my current state of belief, knowledge and understanding and it is subject to any change or correction from unintentional errors or other by my person anytime without prior notice

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation