Consumer complaint received 2018-02-17
Company: Ocwen Financial Corporation
State: IN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
For many years Ive suspected that my loan balance has been misrepresented by Ocwen Loan Servicing ( OLS ) based on payments that Ive made for the life of the loan. I admit that I have run into financial  difficulties for more than a 1 years, and was unable to pay my mortgage due to an unexpected out of state job relocation. 
Once things began to finally stabilize financially for me and I was able to secure a renter for my home in late XX/XX/XXXX, I began to review old OLS, accounting records for my loan. It was at that point that I realized that my account summary carried vary flagrant discrepancies within the charges themselves. These illustrated duplicate charges in some cases within the same day, for the same service and appear to be compounded in comparison to whats perceived as normal industry standards associated with foreclosure. 
Even at first glance the account summary identifies significant over charging and overall egregious fees and costs associated with foreclosure expenses which are passed on to me and my family to pay. The account is riddled with unwarranted inspection fees and property valuation expense as well as multiple foreclosure junk fees. 
On XX/XX/XXXX, I requested payment history from OLS, for the life of the loan and only received a partial accounting summary which only reflected payments and adjustments based on OLS, accounting ledgers and systems, as far as I can tell, from the time the allegedly acquired servicing rights. 
OLS, loaded inaccurate and incomplete information into XXXX ( XXXX  ) and serviced loans using this information. OLS, relies on an inferior accounting system known as XXXX, this accounting system is dependent upon ensuring the loan data it is using to service loans is complete and accurate, OLS, seeks to complete this loan verification process within 60 days of boarding the loan onto XXXX. Since XX/XX/XXXX, however OLS, has not completed this process within 60 days. Instead, it has relied on unverified loan information for months and often for more than a year to service hundreds of thousands of loans. Due to this backlog, OLS also delayed verifying the 1.7 million XXXX XXXX loans it previously acquired in XX/XX/XXXX, and which it moved from XXXX XXXX servicing platform and boarded onto XX/XX/XXXX, on a rolling basis beginning in early XX/XX/XXXX. OLS, did not even begin the verification process for the XXXX XXXX loans until XX/XX/XXXX ; at that time, OLS, was servicing more than 1. Million unverified loans. Violations to Real Estate Settlement Procedures Act ( RESPA ) As of XX/XX/XXXX, in addition to boarding loans with inaccurate loan information, OLS also boarded loans that contained payment history data that it had reason to believe was inaccurate or incomplete. OLS, for example, boarded incomplete or incorrect payment histories onto XXXX, such as payment histories that include misapplied payments and transactions that occurred before the loan was even originated. 
I have requested on multiple occasions for OLS, to accurately explain the inconsistencies of my loan fees and payment application history for the life of the loan, to no avail, which are violations of the Fair Debt Collection Practices Act ( FDCPA ) OLS, is now attempting to foreclose on my home without explaining any accounting request that have been requested on my behalf over the years leading up to the foreclosure sale date set for XX/XX/XXXX. 
OLS, is also refusing to review my loan for modification assistance although I have means financially to afford my mortgage. 

Also, in XX/XX/XXXX I paid a reinstatement amount of {$17000.00}, XX/XX/XXXX, however this money appears to not have been reflected as applied against my unpaid principle balance. These constant accounting errors and misapplication of payments has created an inaccurate balance of my outstanding loan and does not indicate an accurate reflection of what is actually owed. I would like to also add that there was never any end of year tax statement generated to me from OLS, and as a result I failed to be able to receive my tax credits and or benefits for this particular year of XX/XX/XXXX. For this reason I feel that negligence on the part of OLS, has further damaged my financial unrest and the overall financial health. 
*Accounting Issues : XX/XX/XXXX-- $ XXXXProperty inspection fee XX/XX/XXXX -- $ XXXXProperty inspection fee x ( 10 ) XX/XX/XXXX -- {$400.00} -- Property Valuation Expense XX/XX/XXXX -- {$230.00} -- Property Valuation Expense ( 3 ) XX/XX/XXXX -- {$400.00} -- Property Valuation Expense ( 4 ) XX/XX/XXXX-- Range from {$1.00} to {$15.00} -- Property inspection fee ( 6 ) XX/XX/XXXXthru XX/XX/XXXX -- Tons of fees racked up from ( FC Thru Complaints and FC Thru Judgments ) ( Repeat of {$920.00} thru {$200.00} ) At one point {$920.00}, {$200.00}, {$350.00} and the amount of {$510.00} charged to the account on both XX/XX/XXXXand again less than 1 month onXX/XX/XXXX ) Title reports for {$310.00} charged to account XX/XX/XXXX6 and XX/XX/XXXXless than 1 month apart XX/XX/XXXX -- {$85.00} -- Property Valuation Expense XX/XX/XXXX -- {$100.00} -- Property Valuation Expense

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation