Consumer complaint received 2020-10-12
Company: ACIMA CREDIT, LLC
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
On or about Wed XX/XX/XXXX I received a text message from XXXX at XXXX XXXX XXXX in XXXX XXXX XXXX, CA regarding a denial of my application for financing from Acima credit. 
XXXX advised me my finance application with XXXX XXXX XXXX was denied due to a late payment on another account I had with Cal Deals furniture through Acima. The Acima representative disclosed my personal financial information regarding my additional financing account with Acima with another merchant, XXXX XXXX, in XXXX XXXX XXXX. These merchants are separate entities. I called Acima and spoke with a supervisor to file a complaint. 
On XX/XX/XXXX, I received another text from XXXX at XXXX XXXX XXXX  stating she called Acima and a representative again disclosed my personal financial account information regarding my CalDeals account with XXXX and advised her my account with XXXX XXXX was now paid off. 

On or about XX/XX/XXXX, I called Acima credit regarding ongoing issues I was having with the quality if the dining set I purchased and requested assistance from Acima in finding a resolution. The set I purchased was damaged on delivery and 2 chairs and the bench were returned to the company for repair or replacement. The bench was replaced, however the chairs continued to break repeatedly and were repeatedly sent back to XXXX XXXX XXXX. 
On XX/XX/XXXX I spoke with a Supervisor XXXX XXXX XXXX who stated he would remove XXXX from my balance and I agreed to pay off the account in 2 installments of XXXX on XX/XX/2020 and XX/XX/2020. He failed to state this was a settlement offer or that it would impact my credit rating. He sent me a receipt via email on XX/XX/XXXX after I made the payment that stated I agreed to a " settlement. '' On XX/XX/XXXX I checked my XXXX Credit report and discovered Acima negatively reported my payment history as " settled for less than the full amount. '' My Fico score decreased points. 

I called acima and spoke with XXXX who transferred me to XXXX. XXXX stated that the payoff was a settlement and I received an email to that effect and " The information is available online in my customer portal. I advised my customer portal states to call Acima for account information and no information is available. I advised him that they were engaging a misleading and deceptive business practices. I requested my credit account be updated to reflect it's correct status as paid as agreed. I have paid this account timely. XXXX advised me the account would not be updated unless I cancelled the settlement. I agreed to cancel the unauthorized settlement on the condition I would pay the amount that was quoted to me at the time the settlement was offered which equaled XXXX XXXX XXXX additional dollars that was subtracted from my balance by XXXX ) to be paid in full on XX/XX/XXXX. XXXX reiterated. '' would you like to cancel the settlement? '' I confirmed. He immediate cancelled the settlement and then stated my new payoff was XXXX instead of XXXX. He then advised me my account would accrue XXXX daily until the scheduled payoff date of XX/XX/XXXX. He refused to give me a payoff quote. The resulting interested results in an additional XXXX dollars in addition to the XXXX quoted to me today for a total of XXXX. I ended the call and called back and spoke with multiple representatives who refused to answer my questions, give me account payoff information or transfer me back to the resolution department to resolve the issue.I was told they would call me back within 3 days and now they could not guarantee the settlement amount. 

The resulting outcome for me as a consumer are the the following : Two unathorized disclosures of my personal financial information to a third party without my consent by Acima, damaged merchandise retuned to the merchant and not replaced. and negative reporting on my credit report for a current account due to misleading and decpetive business practices by Acima Credit

Company response to consumer: Closed with explanation