Consumer complaint received 2020-01-11
Company: Synovus Bank
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
To whom it may concern, I'd like to begin by stating that with every dispute and or complaint given I am keeping all documentation including the company 's rebuttal 's in means to having all evidence for a law suit if needed. 

On XX/XX/XXXX I received a response from Vice President XXXX XXXX from First Progress Card in regards to my last complaint submitted. In the letter Mr XXXX states that " First Progress worked with Synovus to prepare the response as part of Synovus ' standard oversight of First Progress. '' Please note that I have already previously spoken to a Synovus   representative in regards to the account # XXXX. In that conversation the representative stated that " Synovus  had nothing to do with Credit reporting as to them being solely the Bank/Backing for First Progress Card and that all disputes and information would have to go through First Progress directly. '' Mr XXXX then goes on to state that " First Progress has only ever reported this single account to XXXX   and the other credit bureaus. The attachment to the complaint is not provided by their company and they therefore can not address my claim that seven ( which is now showing 8 ) chargeoffs have been reported on my account. '' I find this rebuttal from Mr.  XXXX very funny, tacky and absurd on top of being a blatant lie, because it's clear as day that their company is the one reporting the incorrect information because THEIR company ( First Progress/XXXX XXXX ) is the one listed on my credit file that you'll find attached clear as day! Mr. XXXX then goes on to state that " their credit reporting has been accurate and in the absence of a reason why their credit reporting of the unpaid balance would have been inaccurate, they are therefore unable to submit a request to the credit bureaus to remove the account from my history. '' In rebuttal I have attached my credit XXXX  Credit file to this letter to show and PROVE that First Progress/XXXX  XXXX has been consistently reporting incorrect and fraudulent information to my credit File. Also again please note that as requested I asked for verification of the account belonging to me with something with an actual wet signature and nothing has been provided. Secondly please be aware that in the State of Nevada the Statute of Limitation is 4 years in which this account has been past since XX/XX/XXXX Thirdly  again under the FCRA LAW and as a consumer being able to exercise my rights please be clear that this company is not following the FCRA guidelines or rules in which ALL information reported by a creditor needs to be up to date, correct and true in which this Creditor has not been and is unwilling to follow the law. First Progress has been reporting out of date, fraudulent and incorrect information to my credit file since XXXX and this item needs to be removed from my credit file within 15 days under the FCRA Law. Please see attached the letter from Mr. XXXX as well as my actual XXXX Credit file showing the 8 chargeoffs and late 's and other incorrect information reported by First Progress/XXXX XXXX after the account being closed on XX/XX/XXXX.

Company response to consumer: Closed with explanation