Consumer complaint received 2018-10-12
Company: Santander Consumer USA Holdings Inc.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Check complaint filed with the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX Texas. Contact XXXX XXXX, Investigator XXXX XXXX, Dispute Resolution Specialist XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, TX XXXX p : XXXX XXXX Start With Trust My Complaint number is XXXX. Additionally, the people responsible for the irresponsible, negligent, and treasonous acts are XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX from finance. Each have been reported to XXXX XXXX XXXX for their fraudulent acts and I have already submitted documents to the Texas Supreme Court regarding their irresponsible activities. 

My original car has been taken, fraudulently. I have not had it since XX/XX/2018. The car was reported stolen through my insurance provider and they too have done nothing to attempt to recover the property or provide me with my monetary compensation. 

Hello Mr. XXXX, I went to XXXX XXXX and requested they take my trade in to receive a business car. I did not receive that. Instead, they gave me two weeks to drive the car for business purposes. When I returned a few days ago, Thursday, I requested they refund me that amount. They did not do that. Instead, they retitled the car, sold it at an auction, and refused to comply with original terms. 

This car is no longer mines. It has been sold fraudulently. Any and all insurance and other things associated with myself or my mother are not our concern or faults. The dealer that financed it is XXXX and his co-conspirator was XXXX XXXX. 

Any future correspondence regarding this emails is incorrect. I do not personally own this vehicle in any way, shape or form. Ive filed a complaint with XXXX  and am awaiting a hearing to discuss proper refunds. 

I have all documentation concerning the transactions that took place. Please give me a call if you have any questions. 

Sent from my XXXX I made calls to the XXXX Police Department, multiple times. I did not receive any assistance because I was told it was " out of their jurisdiction. '' There are XXXX calls from me in their system. 

The car was towed about 48 hours ago. I have been told I have more time to pay it off by the bank XXXX XXXX, but " the bank '' and their agents have been aware of my situation since XX/XX/2018. 

Also, about two weeks ago, I got an account to research my previous car " XXXX XXXX '' and and when I searched it I saw an old social media picture of myself and friends riding in that car about 5 years ago from XXXX to XXXX. The picture appeared to state I have an arrest warrant for acts carried out in that car, however, I do not have a criminal record and have not been a part of any illegal activities in that car. 

The new car is a XXXX XXXX 2018 model and I still have both sets of keys and one of the license plates. As far as XXXX  XXXX I still have the plates and as you will notice from your investigation, the auto dealer, their agents, and the police have yet to find the car, the owner, the seller, or anyone else involved in that transaction. 

Further evidence includes the following ... 

XXXX tickets for the vehicle that occurred following XX/XX/XXXX. I have not been in that car, seen that car, or had any possession of it since that date. I have no idea what has occured in it since that date. I don't know the owner. It isn't on my insurance and I have not been the legal owner since that date. 

A parking ticket from XXXX PD from the last day I had the vehicle. It was parked downtown the notice number is XXXX with plates XXXX. I refused to pay that ticket on that date, because, the XXXX form was never properly filed. 

During the meeting on XX/XX/2018, at the XXXX XXXX XXXX XXXX location. XXXX XXXX and company refused to apologize, they refused to provide a refund, and they refused to take responsibility for their irresponsible activity. I, to this day, do not have a vehicle. They ruined my credit score, and it was all due to the business potential tied to my name, social, business acumen, ability to produce/create/write music, etc. 

I do not trust them. I will never return, because it has taken everything in me to not return to that dealership and deliver retributive justice. 

As I have stated in my numerous complaints, I do not want my old car, I do not want their new car, I want my money back and compensation for this being the toughest summer of my life. 

Thank you, XXXX

Company response to consumer: Closed with explanation