Consumer complaint received 2023-07-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Fraud or scam

Complaint:
Background about me : I XXXX XXXX in XXXX, right at the end phases of XXXX, job market was rough & I decided to start my own XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Being an XXXX family, my parents goal has always been to return to XXXX once I am financially able to support myself. 

During my first 10 months of during my own business I have found lots of success, on track with my own finances, taxes, stocks, and even have a healthy savings account. 

I was banking with capital one because they were the XXXX bank that would issue a credit card to a young, recently graduated XXXX XXXX XXXX. 

However my experience with them has been nothing but a nightmare. 

It all started when My father, left XXXX separate checks of {$1300.00} each with me. Purpose is so I can XXXX the real estate agent for taking care of our houses. 

XXXX of XXXX I deposited the checks to my capital one 360 Account. Immediately my XXXX was frozen with the XXXX checked + my own money. 

XXXX XXXX At this point, my account has been locked for 3 months, all linked account such as XXXX has been locked, my XXXXredit score took a big hit. I had to take money from chase, XXXX & borrow money to pay for taxes, food, car, insurance etc. 

My parents returned to the XXXX XXXX with the intention of resolving this issue with me. We were able to visit the XXXXXXXX XXXX XXXX XXXX through out that week to get an answer. The ambassador at the store got on the phone with the fraud department and the fraud department mentioned that the signature dad signed is too similar to my legal name, therefore the system thought I signed my dads check. I get it, precautions. We were able to verify that the legal names were indeed similar but the signature on the checked were clearly not mine, and it was my fathers. 

After XXXX days of back and forth, capital one release my personal money that were not part of that {$4100.00} ( $ XXXX ). And we were sent home with the understanding that the investigation will take some time. Again I get it. 
However for about a year, there was no communication from capital one about my money, or the investigation. The only reason I found out that money has been released was because of the following, XX/XX/XXXX In XXXX of XXXX, I suddenly realized my XXXX account was unfrozen, therefore led me to look into my capital one account. On the record it indicated that the funds were withdrawal without any explanations. 

XXXX of XXXX We went into the store multitimes, the ambassador at the cafe can not help us at all, he has to call their head office in Virginia. The other sides attitude was horrible & they continuously to blame chase for holding the money that was sent back. So we went to chase multiple times, with Chases amazing customer service, we were able to see there was no money being held on chase side. 
Capital one refuse to let us know where my money was withdrew to, the recipient account and have asked us to contact the Law enforcement to obtain this information. 
During this entire process, we had to get on the phone with a different agent at capital one to explain the same problem over and over and over again despite having notes written down in our case on the backend We still dont know where our {$4100.00} went

Company response to consumer: Closed with monetary relief