Consumer complaint received 2023-02-16
Company: TOYOTA MOTOR CREDIT CORPORATION
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Toyota Financial Sevices/ Toyota Motor Credit is a horrible company and I would not recommend using their services to anyone. The only reason I do is because my vehicle is Financed through their company and I dont have a choice. In the month of XX/XX/2022 I requested a due date change with them regarding my monthly payment, moving my payments to be due the XXXX of the month, as well as asked for an extension asking for my payment for the month of XXXX be pushed to the back of my loan. I was told my request was granted, however due to someones neglect this was not processed correctly and Toyota Financial Services/Toyota Motor Credit has been destroying my Credit from that time to current date. My payments are due on the XXXX of the month by which I send to them via express mail next day delivery, which they receive well within the grace period that is allowed, however I have been given numerous excuses by several representatives of their company that their processing teams who handles a customers payment are short staffed, it takes a while for your payment to be posted to your account even if it sits there on time, so basically my payment may not be posted to my account until 5, 7, 8, 10 days later. I have called on numerous occasions, and spoken to their Resolution Team, who supposedly handles these types of issues regarding a customers complaint, I was told my issues would be addressed, investigated by Toyota Motor Credit, / Toyota Financial Services, I was told a complaint file was started for me, the company would investigate, and if found that it would be an error on their part they would send me a letter stating that, per my request, and that they would update the correct information to the Credit Bureau, they apparently do not honor what they say because they have been reporting me negatively to the Credit Bureau every month even though my payments are on time, I have been given every possible excuse, regarding this, I have requested to speak to a manager regarding this issue over and over again, and my requests have been denied, I was told that a manager would call me back and that information was false also. I was given feedback that they would submit my complaints to the Resolution team, I was also told this information would be updated with the Bureau and assured by one of their agents this would never be an issue regarding my case again, since they were able to see that Toyota Motor Credit/ Toyota Financial Services were the ones to make the error. That was a lie, Toyota Motor Credit/ Toyota Financial Services are destroying my Credit each month and bringing my Credit Score down. I have explained to them on numerous occasions that I am in the process of buying a home, and because of the false information that they are reporting I can not secure financing for my home with my Lender because of their negative reporting. I have proof that they receive my payments on time, but they refuse to correct their mistakes and get the correct information to the Credit Bureau. They should be penalized for their actions for providing false information, to the Bureau, or Agencies, that they are reporting to. Who knows how many customers they are doing this to, who are afraid to speak out. Once I am finished paying my vehicles loan off, I will never use this company again, they are the worst ever.

Company response to consumer: Closed with explanation