Consumer complaint received 2018-03-10
Company: Bread Financial Holdings, Inc.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
PayPal Credit, formerly known as XXXX XXXX XXXX, signed me up for credit service without my knowledge or permission, deceptively advertised its benefits which never materialized, forced me to use PayPal credit instead of other payment methods, " mishandled '' billing in a way that raked up late fees and extra interest charges and charged excessive interest on charges that were expected to be free of interest for up to two years. 

They call me incessantly, sent me crazy, illegal amounts due and then called up and offered special deals that are not explained nor accurate and NEVER did not match the written demands listed in their monthly statements for money! 

It was explained to me AFTER this credit program started that I would not pay ANY interest for TWO years. That turned out to be a lie. 
So the billings changed dramatically when the interest waiver ended in XX/XX/XXXX. So, I have been complaining to no avail to PayPal Credit supervision to continue the waiver due to my XXXX and the Hurricane Irma damages. 

I have been dealing with XXXX treatments for the past year and I explained I was not going to be able to make payments until I went back to work. I also explained I wanted to take advantage of Hurricane Irma payment waiver approved by FEMA in XX/XX/XXXX so I could fix up my property after the damages were dealt in XX/XX/XXXX. I am a SnowBird and live in XXXX during warm months and XXXX   during cold months. PayPal Credit published a Help guide with FEMA but ignored my request for help! 

I wrote PayPal Credit for help but, they denied me the help that other victims of Hurricane Irma faces as well as other XXXX victims face being OUT OF WORK TEMPORARILY! PayPal Credit just closed my account despite my being in and out of the XXXX getting XXXX Treatment and dealing with the Hurricane damages in XXXX! 

PayPal Credit then called me in late XX/XX/XXXX and offered me a deal to reinstate my account to OPEN current standing if I paid Three Monthly payments of {$140.00} in XX/XX/XXXX, XX/XX/XXXX. and XX/XX/XXXX. WHICH I DID PAY THEM TIMELY! 

After I paid them in XX/XX/XXXX, PayPal Credit renegged on their promise to reinstate the account due to a " change in their policy ''. So I asked for my money back and they reluctantly agreed they renegged on their promise and repaid me the {$430.00}. 

I want an apology from PayPal for lying about their help policy to Hurricane Victims, as well as to XXXX victims as well as to deceptively advertising great benefits with their XXXX XXXX XXXX program. I also want ALL interest and fees charged and principle payments waived on any purchases I made for the past two years going back to the inception of this credit account. 

I see that PayPal Credit was fined by CFPB and required to waive the interest due as well as reimburse the customers {$15.00} million who were mistakenly enrolled in their credit program. Plus the CFPB fined them {$10.00} million and forced them to pay the CFPB Civil Penalty Fund, which forced PayPal Credit to pay victims when they did not want to. 

I feel just like the other victims. PayPal Credit MALICIOUSLY FORGOT to keep me informed, FORGOT to advise me of terms and conditions, FORGOT to reinstate me after I paid them three monthly payments of {$140.00} in XX/XX/XXXX. XX/XX/XXXX and XX/XX/XXXX. PayPal Credit is just a thief who steals money.

Company response to consumer: Closed with non-monetary relief