Consumer complaint received 2023-11-21
Company: WELLS FARGO & COMPANY
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX, Iowa XXXX XX/XX/XXXX RE : Complaint of Maltreatment and Possible Prejudice by Wells Fargo Bank Dear CFPB, I am writing to express my extreme dissatisfaction and concern regarding the mistreatment I have experienced at the hands of Wells Fargo Bank. As a victim of a fraudulent scam, I have been subjected to a series of unjust actions by Wells Fargo that have caused me significant financial hardship and emotional distress. 

On XX/XX/XXXX, I received a part-time online job offer through a fellow member of the XXXX group XXXX XXXX XXXX XXXX The offer was for a data transcription position that required the use of specialized software. I was instructed to purchase the software from vendors using XXXX, which I believed was a secure and traceable payment method. 

I received three checks totaling {$950.00} to cover the software purchases. However, upon attempting to purchase the software, I was alerted to the scam by a XXXX employee. I immediately reported the incident to my local Wells Fargo branch, where the manager assured me that the case would be resolved within 10 days. 

While the fraudulent checks were returned to my account, Wells Fargo proceeded to take the negative balance amount out of my savings account, effectively clearing my debt to the bank. However, they subsequently placed a hold on my credit card, causing numerous bills, including critical medical expenses, to go unpaid. 

Moreover, Wells Fargo unilaterally decided to close my account and terminate our relationship, leaving me without access to my funds and credit. This decision has had a devastating impact on my personal and professional life, causing me to experience severe financial hardship and emotional distress. 

I am deeply troubled by Wells Fargo 's actions, which seem to prioritize protecting the bank 's interests over the well-being of its customers. While I understand the need for fraud prevention measures, I believe that Wells Fargo 's response to this situation was disproportionate and unjust. 

I am particularly concerned about the following : Wells Fargo 's failure to investigate the scam thoroughly and identify the perpetrators. 
The bank 's decision to place a hold on my credit card and close my account without providing adequate explanation or justification. 
The lack of empathy and support shown by Wells Fargo representatives throughout this ordeal. 
In contrast to Wells Fargo 's prompt response to the fraudulent checks, the bank exhibited a concerning delay when I attempted to send a legitimate XXXX transaction to a friend. This inconsistency raises serious questions about the bank 's priorities and its commitment to customer service. 

I believe that Wells Fargo 's actions have violated my rights as a consumer and have caused me significant financial harm and emotional distress. I am requesting that the CFPB investigate this matter thoroughly and hold Wells Fargo accountable for its wrongdoing. 

I have attached supporting documentation, including screenshots of my XXXX transactions, correspondence with Wells Fargo representatives, and the FBI claim number for the reported scam. 

I urge the CFPB to take immediate action to address this issue and ensure that Wells Fargo treats its customers with fairness, respect, and transparency. 

Thank you for your attention to this urgent matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation