Consumer complaint received 2018-11-27
Company: CITIBANK, N.A.
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Approx. XXXX on XX/XX/2018 I bought a concert ticket online using my citibank credit card. I was scammed and never got in to see the show using the phony ticket that i received.

At XXXX XXXX XXXX on XX/XX/2018, I immediatly called the Citibank card company and reported what I considered fraud or theft. Eitherway, i wanted to cancel the transaction before it went through. The representative assured me that, " It wont even show up on your billing statement ''.

On XX/XX/2018, I called to make sure the transaction did not post or go through. It had not and again, I was assured that i would not be charged the {$1100.00}.

However, it did show up on my next billing statement. Again, I called immediately, on XX/XX/2018.

The details of the illegal and fraudulent acts of these scammers are these : the scammer handed me a phony ticket with someone elses name on it ( XXXX XXXX ), Row 10, seat 106. I authorized payment for a " GA '' main floor ticket. I did not receive my ticket. I did not authorize a payment for {$1100.00} for XXXX XXXX Row 10, seat 106 phony ticket. Therefore, this charge is fraudulent.

On XX/XX/18 the representative stated that there was no dispute noted. HOWEVER, their records did reflect that I had called to cancel the transaction of {$1100.00}. WHY WAS IT NOT CANCELED?

Therefore, I needed to request or submit this all again! I was ( and still am ) uncertain as to which department, " disputes '' or " fraud '' to direct this to.

I assumed this was fraud. I explained the detailed event as well as offered several documents to submit for evidence of my claim. They declined the evidence and said, I would not be charged interest fees while this was under investigation, and that someone would be contacting me for questioning.

In XX/XX/2018 a fraud Rep from Citibank contacted me by phone. she determined without all the evidence that it was not fraud. She agreed the sellers actions were very illegal however could only recommend that i redirect my claims the the " dispute " department.

The fraud dept states that its a dispute and the dispute dept states that its fraud. Perhaps its both. The bank should have canceled the transaction when i notified them ( within 24 hours ) no body would be out any money.

( see exhibit A ; order summery : XXXX XXXX ; with my name and address on it, " GA '' seating amount {$1100.00} ( Exhibit B ; phony ticket that I received with someone elses name on it ( XXXX XXXX ). Neither document allowed me into the concert. It was a total scam from the seller.

In addition I drove over 1000 miles to stand in the rain and get the run around from this seller. I wanted to get the police that very minute and try to have him arrested. He and his partner are scammers even pretending to be handicapped. I also have cell phone numbers for the scammers and I took a photo of them. I would be willing to help police apprehend them if they need my evidence as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation