Consumer complaint received 2023-04-21
Company: CITIBANK, N.A.
State: IN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have reported 3 times to Citibank Dispute department since XX/XX/XXXX. Initially there was a charge from XXXX XXXX XXXX online website for {$130.00} in XX/XX/XXXX on my card ending in XXXX filed a dispute with Citibank and closed my accountand they issued a new card ending in XXXX. They reversed the charge in XXXX. Then the company sent a document stating I made this transaction XX/XX/XXXX with a delivery confirmation page. Citibank reversed the charge of {$130.00} back to my account in XXXX and closed the dispute. I contacted them in XXXX to re-open the case which they did and reversed the charge again. In XXXX I received a letter stating XXXX XXXX XXXX XXXX had proven I made a purchase of {$130.00} from their store XX/XX/XXXX. I was completely frustrated so I decided to do my own investigating by reading these documents ( 11 pages in XXXX and 14 pages in XXXX ) that where sent to me from Citibank from these fraudulent companies and this is what I found XXXX XXXX XXXX XXXX which was originally XXXX XXXX XXXX, purchase of {$130.00} is seemingly the same purchase. It seems XXXX XXXX XXXX purchase of {$130.00} was made on XX/XX/XXXX but the same purchase was made at XXXX XXXX XXXX on XX/XX/XXXX for the same {$130.00}. The description of the XXXX XXXX XXXX is stated under Company and Product Description as an online site that sells a wide range of jewelry products ( page 2 of 11 that was sent to me from Citibank on XX/XX/XXXX ). It also states at the bottom of the same page, Line 11, that the customer could return the unused portion within 30 days of the item being shipped ; this is a jewelry store, how do you have an unused portion of a piece of jewelry? As for XXXX XXXX XXXXXXXX XXXX and Product Description is a SHOWROOM that sells a variety of beautiful jewelry, which suggest that I would have had to physically visited their showroom to make this purchase ( page 3 of 14 that was sent to me from Citibank on XX/XX/XXXX ). I also also noticed on that same page Line 7, that unused portion had been deleted and re-worded as an error or defective product.

The compelling evidence that was sent to Citibank listed THREE different tracking numbers for the same item that I never purchased or never received. I decided to log onto XXXX to do a tracking search on all 3 tracking numbers listed on page 6 of both documents from XX/XX/XXXX and XX/XX/XXXX. ALL tracking numbers state the LABEL was created but no update available until item has been received at USPS on ALL 3 tracking numbers. USPS NEVER received the item and neither did I. I NEVER purchased anything from either of these fraudulent companies. This claim has been reverse twice. Citibank gave me a refund of {$150.00} that I was told included taxes and interest on my XXXX statement which left a balance of a negative - {$18.00}. Then Citibank reversed my credit and added the {$130.00} back to my account and added the negative - {$18.00} which left me with a balance due of XXXX XXXXXXXX and a threat of being reported to the credit bureau for not paying this fraudulent charge.I had a payment due XX/XX/XXXX for {$41.00} which I did not pay. I have called and spoken with numerance people regarding this matter. but I am sad to say this charge is still on my account. I have been told this could take anywhere to 3-5 days or 30 days to be removed. Today I checked my account and now it's delinquent and I owe {$82.00} payment and a balance of {$150.00} due to a late fee.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief