Consumer complaint received 2020-03-04
Company: JPMORGAN CHASE & CO.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
1. In XX/XX/XXXX, I opened a checking account with Chase Bank N.A. at the new XXXX Branch, in XXXX, Virginia- in response to repeated direct ( and unsolicited ) mail flyers proclaiming cash rewards of $ XXXX- {$600.00} for switching direct deposit accounts. I was then- and remain now- a single parent struggling to pay court- ordered daycare costs- and six-figure divorce lawyer debt. As such, I accepted the offer- once the branch manager assured me that my electronically- deposited tax refund would guarantee my receipt of the {$300.00} transfer bonus. 

2. In the last week of XX/XX/XXXX- I received my federal tax refund- electronically deposited to the new, promotional Chase checking account- and waited weeks for the {$300.00} " BONUS '' to be added to my account by Chase Bank N.A . In fact, I ADDED that {$300.00} bonus- which they had assured me was pending- to my checking ledger, as a CREDIT towards pending transactions. 

3. In XXXX of XXXX, I contacted Chase repeatedly after the {$300.00} bonus never appeared in my account- which caused my account to OVERDRAW. Naturally, they NOW claimed that they never said my tax refund would result in receiving their promotional " bonus '' - and that they would NOT honor the promotion until my employer made several automatic deposits. Furthermore, they blamed my overdraft balance purely on my personal negligence- and sent this balance to their collections department. On principle, I refused to pay the collection account. 

4. Seven months later, when I went to open a simple, overdraft SAVINGS account at my original ( XXXX ) bank ( which holds multiple loans and insurance products ), XXXX indicated to me that it would be impossible for me to open a savings account with them now- due to my XXXX  XXXX   XXXX  status. 

5. I contacted XXXX in XXXX XXXX and they told me to order one of their consumer reports. I did so- and a few weeks later received the report- which indicated that Chase Bank N.A . had reported me to XXXX   for FRAUD and/or ACCOUNT ABUSE. I then contacted Chase to ask them to correct this apparent error- explained the discrepancy- and they steadfastly REFUSED. The report is attached, below. 

6. Subsequent to Chase collections ' refusal to amend the XXXX   status, they " offered '' me a settlement as ransom to unfreeze my XXXX status, through XXXX. As of XX/XX/XXXX, I PAID Chase {$160.00} of the disputed {$300.00} balance, with their emphatic assurance that this payment would permanently resolve the matter- in its entirety. 

7. As of XX/XX/XXXX XXXX XXXX, I emailed XXXX  a photo of the notice of settlement that I received by mail from Chase Bank, AFTER they took my {$160.00} " settlement ''. This document is attached, below, for CFPB records. 

8. On XX/XX/XXXX at XXXX XXXX EST, I contacted XXXX   to confirm by phone that they had RECEIVED a copy of Chase 's settlement- and that Chase had REMOVED the disputed allegation of account FRAUD/ABUSE. 

9. On XX/XX/XXXX at XXXX XXXX EST, " XXXX '' of XXXX indicated to me that Chase HAD confirmed to XXXX   on XX/XX/XXXX that I HAD paid my so-called settlement in full- HOWEVER that- after having accepted my settlement payment- Chase had now elected ( through XXXX  ) to LEAVE the allegation of fraud/abuse ON my XXXX consumer report- FOR A PERIOD OF NO LESS THAN FIVE YEARS- which " XXXX '' of XXXX indicated that Chase was fully within its discretion to do, under the auspices of the Fair Credit Reporting Act ...

I ask YOU to ask yourself- as the CFPB- do YOU think there may be a conflict of interest between a network of banks that PAY for XXXX  subscriptions and thus furnish XXXX  ' SOLE source of revenue- and a supposedly IMPARTIAL XXXX  which allows banks like Chase to take our money, whilst simultaneously destroying our ability to prevent the very overdrafts which they claim to be punishing us for? (? )

Company response to consumer: Closed with explanation