Consumer complaint received 2019-06-26
Company: WELLS FARGO & COMPANY
State: PA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
Wells Fargo Bank - XXXX XXXX XXXX XXXX, XXXX PA. XXXX. US Beginning on the XXXX XX/XX/2019, a series of payments was instructed from my Wells Fargo bank account, in the total amount USD XXXX to scam XXXX XXXX / XXXX  / XXXX XXXX   XXXX XXXX. 
They prevented from me withdrawing my funds when I demanded such. They did not invest my money, but just stole it. I submitted a recall dispute to Wells Fargo Bank on XXXX XX/XX/2019. The transaction that made through XXXX XXXX have been made without my consent. The fraudster XXXX bought Digital Currency through XXXX XXXX purportedly on my behalf using my computer via XXXX XXXX   ( a Remote-Control App ). As they are professional con-artists they managed the whole scenario deliberately with no intention of actually investing my money but to stole it. They used my email address for registration and my online banking. So as the accounts on XXXX XXXX were opened without my awareness. 
Wells Fargo gave his final response on XXXX XX/XX/2019 and declined my request on grounds that The signature on file for your account appears to match the signature on the item ( s ). We are not able to verify that fraud occurred. 
When I authorized the payments by my account, I did not know that the merchants are scams, I discovered it later on. In my dispute, I asked Wells Fargo to take the responsibility and asked for a refund, because no services or investments were supplied to me by the scam merchants. Wells Fargo gave his final response on XXXX XX/XX/2019 and declined my request on grounds that The signature on file for your account appears to match the signature on the item ( s ). We are not able to verify that fraud occurred. 
Yes, XXXX made me sign some documents and statements to make it all look legit, however, the fail applying their own terms and conditions which they created by themselves. 
XXXX were giving me a fake platform, fake details, and by not applying their own terms and conditions I find it fake to. Therefore, I can only surmise that the documents and statements I signed were also fake, and can not hold or be any evidence of my claim. It is like I would sign I'm authorizing to steal from me, stealing it's illegal and even if I signed a fake paper, doesn't make it right. 
As of now I am aware that this kind of " investments '' called XXXX XXXX, XXXX XXXX trading is illegal in the US, yet Wells Fargo permitted the instruction of these payments. 
What is egregious is that I have since found out that there were numerous warnings issued by few regulators, warning the banking community against allowing the instruction of payments to these particular merchants : XXXX How is it that Wells Fargo approved the transactions in the first place and didn't protect me, as their customer? 
Would Wells Fargo Bank approve a payment to money laundering XXXX ( terror organization ), if they established a website branded as an investment service? XXXX is either an illegal scam, or an investment service. It can not be both.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation