Consumer complaint received 2019-03-18
Company: Comerica
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
On or about XX/XX/XXXX I submitted a complaint questioning some fraudulent activities on my card to my direct deposit card company whose name is XXXX XXXX. They asked me to fill out a questionnaire and review several charges dating back to XXXX of XXXX. A XXXX review, I noticed several fraudulent activities that were not authorized by me. This paperwork was then copied and submitted to the direct express fraud service department in XXXX XXXX Texas. The paperwork was submitted on or about XX/XX/XXXX. There in, I Calculated that over {$1000.00} had been siphoned from my count. This paperwork was received by XXXX XXXX on or around XXXX of XXXX per a customer service supervisor in the fraud department which I spoke to on XX/XX/XXXX. At around XXXX XXXX. Pacific time. While speaking to this customer service rep, I was informed that this complaint had just recently been handed over to the fraud department again to be reassigned and I would not expect any resolution from this complaint until after they've completed their investigation. I informed the supervisor to whom I was speaking with, that this case has been pending since XXXX of XXXX and I did not wish to wait any longer to wait for response. I insisted that I got a response today. The customer service supervisor then told me that she could not give me a response or a final answer on this case until after the fraud department has finished their investigation and that can take however long they wish to take to give me this response. She would not give me any for their formation and did not give me anybody else to get in contact with in order to resolve this issue more quickly. As a matter of fact, she told me that there is nothing else that I can do or that she can do we just have to wait. I then informed her that I would reach record the call because I've been dealing with this for over 3 months and their paperwork says that I would have a response and and answer no less than 90 days. Obviously as been longer than 90 days. When the CSR supervisor heard me say that I was recording the call, she quickly inform me that she did not wan na be recorded and that I should call back whenever I was not recording any longer. She then hung up without saying anything further. I have since tried to call several times and could not get through and instead I'm transferred to a recorded message would says all lines are busy call back later. I have tried unsuccessfully since XXXX of XXXX to get a revolution for this problem. This company has been uncooperative will and refuses to give me any information or resolve this case in a timely manner. I would like for this company to reimburse me for the amount of monies which are missing and for the extended amount of time they have taken to reimburse the money is taken from my count fraudulently. They should also be held accountable for any overdrafts and financial issues stemming directly from this money 's missing out of my account.

Company response to consumer: Closed with explanation