Consumer complaint received 2023-09-21
Company: DISCOVER BANK
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Horrible customer service in person and have provided my receipts to Discover who declined to help me as though with XXXX XXXX and XXXX XXXX XXXX and XXXX XXXX. XXXX suggested I contact the Attorney General after paying my bills promptly for 9 or 10 years. These three merchants were abusive, negligent and unethical. XXXX 's XXXX aka XXXXXXXX XXXX XXXX XXXX  XXXX date of service was XX/XX/XXXXXXXX  and the young person/a child really, saw a damsel in distress and used a jumper back and could've started my car. All I needed was a new terminal for my battery which I was overcharged for with another merchant ( XXXX  who I recommend looking into ). and this tall boy XXXX? drove me to the wrong garage as he didn't know what he was doing and I foolishly trusted him to help since this was my first time with this merchant. My car is still not reliable so I had to purchase XXXX XXXX XXXX since my auto insurance XXXX  is difficult to call ; especially since the Hurricane Idalia scare. 

I have difficulty with long phone calls as my temper is short from trauma which I am working on. Ive explained this to some Discover employees and its obvious in my documents regarding other disputes. I have paid my bills for 9 or 10 years and for me to receive a document from Discover without warning that any verbal communication and I couldnt use the number I have on file when I put in the last four digits of my social security number. I was given the warning that I basically couldnt speak with anyone. I tried different options since I wasnt given any warning. I arrived home that night and saw a letter from XX/XX/XXXXXXXX  alluding to the fact that I would want to write them anything. I plan on closing my account with Discover. 

Ive tried to call corporate the office on the letter on XX/XX/XXXXXXXX  which I researched and was denied access and told that such a department didnt exist and transferred to Personal Loans ( XXXX ) and XXXX XXXX XXXX XXXX Arizona from the credit card department told me I was only able to be sent to the Security Team . 

The next merchant, XXXX XXXXXXXX XXXX XXXX told me they were come over for a free estimate and then handed me a bill after 3 minutes of putting colorful instruments on the AC unit outside and expected me to understand what he was talking yet I didn't go to school for HVAC. He was touting how honest he was compared to another service technician I had shared with him from a few months ago and when he expected payment he told me " well I could've charged you {$80.00} and smirked/laughed. I've since contacted him and his wife/business partner most recently on XX/XX/XXXX when I was calmer and ( after a few attempts with Discover employees at ) at XXXX, XXXX, XXXX, 3 times on XX/XX/XXXX in the evening the final time at XXXX and it went to voicemail immediately so not sure if they blocked me. I also tried to handle this situation on XX/XX/XXXX at XXXX. I even used another number and after an abrupt phone of the wife, XXXX? She didnt offer any help to even reduce the bill, she simply repeated what he said who never got back to me the previous evening ( when I requested a call back by XXXX when we spoke at XXXX on the XXXX ) on the day of a counseling appointment which I can prove to you. I ended the call with the wife as it was going nowhere yet they tout being honest and then theres none. A misleading website and he sent multiple text messages to confirm the time which was unnecessary and not on time which shouldve been a red flag. 

The final merchant XXXX XXXX XXXX in XXXX XXXX, Florida was unethical and not sure how many unsuspecting people they deal with as I had to clarify even the brand of starter that might be installed. Ive reported them yesterday through a Florida Department of Agriculture and Consumer Services? They were going to install a horrible product in my car and decided to only diagnostic other things if I gave them more business not to mention what I asked them to was install a ballast lightbulb which I put in the vehicle myself and XXXX at XXXX XXXX had the audacity to tell me that having the part in the car didnt save him money or time. I almost laughed at that arrogance. I dont know what they did since someone left my wand on and random boxes on the passenger seat and I was ignored when I walked in. I just wanted to be done with them that day. I need help with this insanity ; all three transactions. Not to mention that I have a XXXX case which will substantiate this. 

Ive tried to call XXXX and XXXX yet go nowhere. Im not sure if that would even be helpful and I pray that this works. This is tiring to write after trying to handle these merchants myself and I got their suggestions from XXXX  reviews and a female friend. I cant handle significant phone calls and very concerned about dealing a new merchant for a while and now I need a new credit card. 

Thanks, XXXX

Company response to consumer: Closed with explanation