Consumer complaint received 2019-01-30
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
On XX/XX/XXXX I was told that I was approved for {$8900.00} on Amex Everyday Credit Card and that no reallocation of limit would be processed unless I initiated the process once I received the card. I was also told that I could process a balance transfer of up to {$5000.00} so I did and I transfered {$2500.00} from my XXXX  XXXX XXXX and {$2500.00} from my XXXX XXXX XXXX. I was instructed that the transfers would take 10 days. 

On XX/XX/XXXX I noticed my credit limit on my Amex Blue Cash Everyday card which I've owned since XX/XX/XXXX had been reduced by {$6900.00} and had now a limit of {$8100.00}. I called in to inquire as to why this had happened representatives told me that the limit was relocated to my new card in order to match my initial approved amount of {$8900.00} on the new Amex Everyday Card. The information that was given to me at the application was misleading and deceptive since I was told no reallocation would be processed unless I initiated the process once I received the card and I was offered to transfer of up to {$5000.00} in balance transfers on a card that supposedly was only approved for {$2000.00} this to me is a bait and switch technique. I was then connected to a Credit Reallocation specialist which offered multiple times to reverse the reallocation to which I declined multiple times stating how important those balance transfers were to me and the importance of having enough credit limit to cover them. The desired resolution that I offered was to have a specialist call me back to honor the initial approved amount of {$8900.00} on the Amex Everyday card without the use of relocating or having to do credit limit increase since the mistake was not mine. A callback was scheduled but I never received a call.

On XX/XX/XXXX I received an email stating the my balance transfers were declined to which I called and was told that there wasn't enough credit limit on the card to process the balance transfers and to call back on monday since there was no specialist that could help me at that time.

On XX/XX/XXXX I called and no specialist would assist me stating that they could only process a reallocation of limit or a credit limit increase to which is not a reasonable resolution from a consumer standpoint when facing a clear violation of the UDAAP. The representative offered a call back from his supervisor next day to provide a resolution but no call was made. 

On XX/XX/XXXX I called back to initiate an investigation on the violation of the UDAAP since at this point im receiving substantial injury do to the fact that i'm stuck paying unnecessary interest on the other cards since the balance transfers where supposed to process on XX/XX/XXXX. Relocating and reducing the limit on the card did not outweigh the benefits. This was also not reasonably avoidable to me since I reasonably relied on the initial approved amount of {$8900.00} to process these balance transfers. A call back from a supervisor was scheduled but was never received.

Company response to consumer: Closed with non-monetary relief