Consumer complaint received 2021-05-05
Company: Experian Information Solutions Inc.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have called XXXX XXXX XXXX  about my issues they are refusing to see things from my point of view these people have hacked my account changed all my information to where i could not see when my card was being used they changed the phone number and changed my address i dont know what these people are doing with my information so i call and complain to the company and they are trying to throw me through a million different loops to get justice for them allowing people to compromise their system i have fruadulent charges on my credit card unauthorized addresses reporting on my credit and on top of that they allowed the hackers or scammers max my credit card out causing my utilization to impact my credit score tremendously in a negative way i spoke to supervisor XXXX for XXXX  she was very rude disrespectful and she went out her way to intaganize me i recieve absolutely no help from her what so ever i asked to speak to a different supervisor she denied my request i asked her why and she didnt give me a clear answer this is wrong you can not force me to go through all of this stuff that i dont have the time or resources to complete and tell me if i cant complete the process they wont help me. For one they are not helping me do anything because i did nothing wrong they allowed someone to access my information which should of been well protected especially if the company promotes how secure their systems are but they are weak obviously. I should not be held liable or responsible to prove my innocents to anyone. They made it easy for a hacker to steal my information but are making it hard for me to correct their wrongs and now they are threatening not to do anything to help me if i cant complete their procedures which is wrong i told them what charges where fraud they should have fixed them on the spot i live in wisconsin their are charges on my card from FL and GA both of these states i have never been a day in my life i dont even know how they allow people to use somepnes card all the way across the country without a fraud warning or anything sent to me or without locking the card in general. I spoke to another representative who assured me that my account was closed down a couple days later i realized the account was not closed down and that these hackers tried to use my bank account to pay my credit card bill so that they could continue to use it. I called aspire back again the next representative confirmed what i already suspected and that was that the account was never actually closed down at that time and that i was lied to by the first representative. Refusing to remove the address off of my account this is illegal than the supervisor tells me it doesnt matter what i say they dont have to believe me but they allowed someone to use my stuff the following adress is to be removed from all reports immediately and permenately as they are fruadalent also i would ask that XXXX XXXX XXXX  no longer be allowed to report on anyones credit based on the fact that they do not have the proper security system and will make it extremely difficult for someone to report fruadulent information they do not care about consumer protection what so ever i watched my account be hacked while i was attempting to change my pw i kept being kicked out of my own account i explain it to this company they were rude non caring etc they should also be investigated by the XXXX  i honestly feel as if they are responsible for my information being stolen due to the fact that i changed my email info switched houses changed my account info no matter what i tried someone kept getting back into the account they always knew what my password was even after i continously tried to change it the only way that is possible is if someone within the system was doing it manually they spent large amounts of money at resteraunts and other establishments and now this company is basically trying to call me a liar even after i attempted to stop it attempted to call attempted to change my log in info attempted to be reasonable with them i have never been to these states where my card was used one of the states were the same state as which this credit card company is at inside of GA its ironic that i have a credit card company that works out of GA and now im seeing fraudulent charges from my card being used in GA i want this entire account shut down and removed from my credit reports as well as all debt or ill go to the attorney general next and i will sue

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief