Consumer complaint received 2023-05-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : Consumer Financial Protection Bureau, Escalation Section for consumer complaint. 
Tel : ( 855 ) 411-2372 www.consumerfinance.gov CFPB case # XXXX ( current pending, incorrect filing by XXXX CFPB agent over the phone ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CFPB XXXX XXXX XXXX XXXX XXXX  gave online solution to CFPB on XX/XX/XXXX with no access to complainer to view ) XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX XXXX Complaints Management Office XXXX 
XXXX XXXX XXXX XXXX XXXX, SD XXXX 6 major email addresses of XXXX XXXX as XXXX XXXX XXXX XXXX XXXX XXXX online : XXXX XXXX 2 main contact phone numbers after the claim dispute and fraud investigation done by XXXX XXXX agents who declared the XXXX legitimate service and paid for them {$2400.00}. 
Customer Service ( XXXX ) XXXX XXXX Executive Escalated Solution ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Claim Representative, XXXX XXXX XXXX XXXX 
Claim XXXX XXXX XXXX Tel XXXX XXXX XXXX XXXX XXXX ) In summary, I started complaining against the XXXX solution specialist on XX/XX/XXXX, for defrauding, and concealing their wrongdoing by XXXX paid for XXXX XXXX  by law because XXXX had an obligation to pay for a merchant in 30- 45 days, and XXXX XXXX that XXXX XXXX to get paid {$2400.00} because I failed to provide proof of their wrongdoing for billing without service providing, or incomplete setting up and failing to wait for XXXX customer support confirming the right connection. XXXX XXXX even sold the XXXX Product without a retailer license as per CSLB of California. XXXX XXXX gave me case # XXXX to talk to Legal Team, XXXX XXXX at XXXX extension XXXX when I called that number to litigate the issue for Attorney Representation Notification on XX/XX/XXXX, that was a non-working number, and I was informed to get a new complaint against XXXX for XXXX failed to manage my financial resource and paid for XXXX that was XXXX XXXX issue, for I owed {$0.00} of XXXX XXXX, XXXX XXXX fraud Claim against XXXX who XXXX me to take the new card with a {$0.00} balance on XX/XX/XXXX XX/XX/XXXX # XXXX with XXXX Fraud manager, XXXX XXXX, then XXXX XXXX transferred to XXXX XXXX, XXXX XXXX XXXX # XXXX XXXX, an XXXX XXXX ignored case # XXXX but resolved his case # XXXX No addressing the complaining issues but supporting XXXX agents making the diligent decisions. 
XX/XX/XXXX XXXX initiated a new case # XXXX and delayed 1 more month for his research but compiling a report from XXXX disputed the claim department and XXXX XXXX department that I was not aware of they were wrongdoing. 
From XX/XX/XXXX to XX/XX/XXXX my complaint # XXXX was escalated to XXXX XXXX XXXX a South Dakota manager ) ; XXXX XXXX XXXX a XXXX on duty at XXXX XXXX ; XXXX XXXX XXXX SD escalation supervisor ) ; XXXX XXXX XXXX From SD team leader ). They all provided misstatements, misleading, and concealing their associates lies, and failed to address the issue properly but concealing and hit and run XX/XX/XXXX I got the appreciation check for my patronage and came to the local XXXX branch for XXXX, XXXX, and XXXX the bank manager to give them a check of {$530.00} for my disputed money with interest adding in card end XXXX  XXXX, and the bank manager filed the complaint for me online with Customer Service. So far she informed me that the Agent of customer Service phone # ( XXXX would call me for a solution, but no one called me afterward. 
XX/XX/XXXX to XX/XX/XXXX XXXX XXXX XXXXXXXX called me for the Executive Office to inform being patient because it took time for them to resolve same as XXXX and XXXX XXXX XXXX ) XXXX case # XXXX & XXXX as per my attachment proofs. 
XX/XX/XXXX phone harassment, mail billing delinquency case # XXXX XXXX ( escalate manager ) failed to call back same as XXXX XXXX ( team leader of executive office ) XXXX XXXX filing complaint with Office of the Controller of The Currency XXXX XXXX and was routed to CFPB which has the jurisdiction against XXXX XXXX XXXX and XXXX Banks noncompliance with the California State Regulation.case numbers XXXX ; XXXX ; XXXX ; XXXX ; XXXX. However, XXXX XXXX either put me back to fight with the XXXX merchant or provided the wrong solution prolonging/delaying the time of the problem resolving for more than a year from XX/XX/XXXX till XX/XX/XXXX as per the evidence of material facts. 
On XX/XX/XXXX XXXX ( ID # XXXX ), a team leader of XXXX XXXX XXXX XXXX at phone # XXXX confirmed that Collection Department was instructed by the Executive Office to block my call because of my request for them to communicate with me about the adverse effect of Executive specialist on XX/XX/XXXX against my request to stop harassing me with the wrong billing delinquency, threatening to damage my credit score from XXXX to XXXX with a mailed letter on XX/XX/XXXX against my request of stop the billing delinquent by phone, mail, or email. XXXX XXXX XXXX, a XXXX XXXX  XXXX of the Iowa Collection Department pointed a finger at the Executive Office Defrauding. However, I followed the written information of XXXX XXXX on XX/XX/XXXX to contact the collection for delinquent errors, and the Fair Credit Report ( FCRA ) for my credit score damage although I already mailed it on XX/XX/XXXX to the following address ; Account Resolution of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Fax : XXXX So far, Collection Department advised me to call Credit Burreau at ( XXXX ) XXXX to report XXXX XXXX issues, and I called them on XX/XX/XXXX when XXXX informed me it took 30 days for him to investigate XXXX wrong information that I accepted the disputing offer on XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation