Consumer complaint received 2023-11-28
Company: JPMORGAN CHASE & CO.
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
My checking and saving accounts in Chase were closed on XX/XX/XXXX Monday. 
XXXX. First time I called the bank on XX/XX/XXXX to ask for reason and was told they will not tell me the reason and I will have to wait for XXXX business days before the check to be sent to me. 
XXXX. Second time I called and checked on XX/XX/XXXX to see details of customer agreement and try to expedite the release of my money because this is my only account, and all my money is inside. I have to pay the rent and bills. This time I was responded that Chase will send out my check before XX/XX/XXXX Thursday. So, I continued waiting. 
XXXX. Third time I called was XX/XX/XXXX Monday when I tried to check whether my check has been sent out and when can I get the money. This time I was told that Chase is investigating my fund and there is NO ESTIMATED time for them to give my money back. Until then, my inconvenience has lasted XXXX weeks and there is XXXX more days left for me to pay the rent. 
The Customer Agreement term Chase claimed that I authorize their rights to close my account says that " Either you or we may close your account ( other than a CD ) at any time for any reason or no reason without prior notice ''. BUT it did NOT authorize them the right to withhold my fund with UNLIMITED TIME. This is no difference to XXXX. Not to mention that Chase started their so-called " investigation '' without asking any information from me. From the beginning to the end, they suppress my right to speak. Cutting me off from any information or chance to protect my possessions by telling " There is nothing we can do ''. 
In addition to above information, during the third call, XXXX of the supervisors asked me what XXXX of my transactions in XXXX and XXXX were for. They are for my tuition fee and living expenses provided by my parents from international banks. Therefore, it is reasonable for me to believe that Chase 's investigation on my fund is totally unreasonable because they are more than normal for an international student in United States. 
To sum up, XXXX. There is no valid agreement to support their behavior of holding a lawful individual 's property without an estimated time ( this could be months or longer ). They did not clarify in the agreement that they will hold clients ' money after terminating service to the client. 
XXXX. My personal life is seriously damaged by their deeds : I could not go out anywhere, I could not buy food, I could not pay for the rent because this is the only account I have. ALL my money is inside. I have recently graduated in XXXX and started working on XXXX. My payroll deposit was declined as well because chase suddenly shut my account. 
XXXX. Chase has been extremely negative and avoiding conversation to me by saying " There is nothing they can do ''. It feels like there is an imaginary " investigation team '' that can not be called, or reached anywhere but they are taking all my money and making my life miserable. 
XXXX. I have been patient enough after they tell me there is XXXX business days to wait. If I let them go, this delay is never going to an end. 
XXXX. I assure that every transaction on my account were for normal schooling and living as an international student in United States. I did not participate in any money laundry activities. If they think an international transaction is abnormal, they should have investigated at the very beginning instead of firing a XXXX whenever they like.

Company response to consumer: Closed with explanation