Consumer complaint received 2023-12-12
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ca XXXX XXXX XXXX XXXX Phone number XXXX XX/XX/2023 Experian Customer Relations XXXX XXXX XXXX XXXX, TX XXXX Subject : Formal Dispute and Legal Remedies for Inaccuracies on Credit Report - Account Dear Experian Customer Relations I trust this communication finds you in good health. I am writing to address a matter of substantial concern related to the reporting of the XXXX XXXXXXXX account on my credit report. My primary objective is to present a concise and factual assessment, grounded in consumer law, the Fair Credit Reporting Act ( FCRA ), and relevant legislation. 

1. **Inconsistencies in Reporting : ** a. Violation : FCRA 1681e ( b ) b. Factual Basis : The reported " On time '' status contradicts FCRA 's mandate for accurate and complete reporting, particularly in the absence of payment history data. This inconsistency raises concerns about the integrity of the reported information. 

2. **Discrepancy in Balance Reporting : ** a. Violation : FCRA 1681e ( b ) b. Factual Basis : The reported balance of {$130.00}, incongruent with the stipulated monthly payment of {$0.00}, deviates from the FCRA 's requirement for precise and transparent financial reporting. Such discrepancies undermine the accuracy of the credit report. 

3. **Lack of Account Closure Information : ** a. Violation : FCRA 1681s-2 ( a ) b. Factual Basis : The absence of information regarding the account closure date, if applicable, violates FCRA 's mandate for comprehensive and up-to-date credit reporting. This deficiency compromises the completeness of the reported details. 

4. **Failure to Provide Required Documentation : ** a. Violation : FCRA 1681g b. Factual Basis : The credit bureau 's failure to furnish necessary documentation, as evident from previous correspondences, contravenes consumers ' rights under FCRA 1681g to request and receive information pertaining to the reported account.

5. **Failure to Conduct a Reasonable Investigation : ** a. Violation : FCRA 1681i ( a ) b. Factual Basis : The credit bureau 's reluctance to conduct a thorough investigation into the identified discrepancies, as presented in previous disputes, violates the obligation outlined in FCRA 1681i ( a ) to ensure the accuracy of reported information. 

Enclosed herewith are supplementary materials, including screenshots, additional payment details, and relevant documentation, to further illustrate the factual basis for these violations. 

In light of these legal infractions, I expect an immediate and comprehensive review of the inaccuracies in the reporting of the XXXX XXXXXXXX account, with due consideration of the legal obligations outlined in consumer law and the FCRA. Failure to address these concerns will necessitate further legal action to rectify these violations. 

I anticipate your prompt attention to this matter, and I am hopeful that we can resolve these issues in accordance with the letter and spirit of the applicable laws. 

Sincerely, XXXX XXXX XXXX [ Enclosures : Screenshots, additional payment details, and supporting documentation ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation