Consumer complaint received 2021-05-21
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
JPMorgan Chase ( Chase ) established a blind escrow shortage, prior to an in house modification that also carried an escrow shortage that was to be spread over a five year period. The in house modification was offered XX/XX/XXXX and signed by me XX/XX/XXXX, although my taxes and insurance was not delinquent. Chase never provided me a settlement letter, or a letter of itemization after the finalization of the in house modification. 
After being in receipt of the signed in house modification, Chase sent me a collateral modification, XX/XX/XXXX, which also carried an shortage of escrow, along with signature that appeared to be mine, but that I had not signed. Chase enacted the collateral modification by disbursing the in house modification payments of {$1800.00} into a suspense account and kept in continuum an escrow shortage. Chase additionally had not provided me a breakdown settlement letter or any correspondence indicating the terms of disbursement of principal and interest or property and home insurance taxes. I am only in receipt of the modification ( s ). 
Although Chase advanced to the in house modification escrow funds in the amount of {$3800.00} plus dollars, they failed to have performed an escrow analysis before seeking repayment of the escrow shortage associated with the in house modification deficiency of {$980.00}, after my request of pay this amount in full, they refused. The in house modification includes verbiage that the deficient escrow would be disbursed over a five year period. In XXXX of XXXX, after being in receipt of the collateral modification with the attached forged signature, that was dated, signed and notarized on the same date as the in house modification that of XX/XX/XXXX, that had been signed by me. 
It was perplexing to me, when my alleged signature dated XX/XX/XXXX, had already been attached to a collateral modification that I had just received XX/XX/XXXX, with the same first payment date of XX/XX/XXXX, without providing me the full 60 day delay payment as referenced to modifications? The delay payment date should have been XX/XX/XXXX, but this wasn't the case? 
Such action by Chase appears to be illegal and as far as the forging of my signature a police report was filed and was previously sent to Chase. 
After many requests to have the escrow corrected, Chase failed to have done any extensive investigation into these matters and failed to have adjusted escrow over a 9 year period to date. 

Sometime XX/XX/XXXX, I received an award letter from Hardest Hit Funds ( Keep Your Home Ca. ) and at no time had Chase contacted me by any correspondence or phone call, that they had been in receipt of these funds of {$100000.00} dollars. After my inquiry to them, I began to get many phone calls from Chase about re-casting of my mortgage. I was never informed or made aware what this process was or how it was to affect my mortgage. At any rate, I was not in possession of any correspondence about the disbursement of how these funds were to be allocated or why these funds had not been allocated to an escrow shortage or if the full amount of {$100000.00} had be properly applied to principal and interest, because to date, Chase has not provided me any documentation re : their receipt of these funds? I don't know under what financial criteria that Chase applied only {$87000.00} dollars from the Hardest Hit Funds to principal and interest therefore unaccountable of {$13000.00} that was not applied to an alleged escrow shortage? 
Additionally, although I am in receipt of a forgiveness letter from Chase re : Settlement Offer of Home Equity Loan in the amount of XXXX, I am not sure, if Chase has deleted this amount from the end of my home Loan balance. Maybe they did, but it has never shown on any statement of ledger. 

Ms. XXXX XXXX

Company response to consumer: Closed with explanation