Consumer complaint received 2018-10-02
Company: Bread Financial Holdings, Inc.
State: AR
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I am requesting that my credit line be restored. 
Last year on XXXX I started my repair credit journey Also that is when I started to get XXXX bank cards as I heard so many good things about the company. They give people a chance with a low score. This was true as my score according to XXXX and XXXX was XXXX and XXXX. My XXXX  report is totally wrong and I never use what they report as they have been hack. Its been a continually battle to get them to report correctly. There are a lot of errors on XXXX report that Im currently working to get corrected. 

I use my XXXX XXXX bank card XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX and XXXX XXXX. 
So of the cards I have had a perfect payment history. While others I did miss a payment or two. But I would correct the issue and setup automatic payments so I wouldnt forget to pay in a timely manner. 

I actually receive a letter for credit line increase for XXXX XXXX. As I was using my card properly. Then a couple days later my credit line was dramatically lower. 
By lowering and closing my cards this is dropping my credit score. Why would a company that built to be helpful be so hurtful.

Debt to income ratio is changing greatly as there wasnt just one card but several that has been affected. So in action you wanted my score to be higher but everything this company does lowers not improve my scores. 

I can prove by XXXX and XXXX each time you lower my credit limit my score dropped 5-10 points. My credit was fair and going up to good. But this dramatic repeat reproach to closing and lower limits is having a negative impact on my score. 


I have some cards like XXXX  and XXXX  that were closed due to inactivity and high risk. I normally do not use my cards for certain stores til XXXX XXXX the busiest shopping time frame. 

I must explain my score did decrease. I had fraud on all 3 major credit bureau and XXXX  XXXX. I have taken the recommend steps by attorney to seek justice and repaid my credit. I have credit freeze on my credit report. I filed report for identity theft. My Information had been sold on the dark web. 

My income does allow me to pay my balance or amount due in a timely manner. Due to life issues for a brief time my I lost track of paying my bills. I have corrected that by setting up automatic payments. 

I have 3 deaths in the family back to back. See attachments from grandfather, cousin and a XXXX. These things happen in XXXX XXXX XXXX.. My employment is still in tack and I revelry in XX/XX/XXXX receive a promotion with a pay increase. This will help me to pay bills without being a risk. 

I ask that all late payments be remove. I am asking for reconsideration based off the information provided. I have listed the fraud on my credit report and someone using my ssn. There was no fraud on any of my XXXX cards. Also the deaths on my family and temporarily marriage issues with causes for brief separation. 

When a child is doing poorly in classes due to XXXX for losing her great grandfather. My husband her dad leaving home I dont reward that by shopping. 
XXXX  is card that I was planing to use for her to buy XXXX gift and her birthday gift in XXXX. 


XXXX account does show good payment history. I set up an automatic payment recently to finish paying to account off. So there would be XXXX XXXX balance and today my limit was decreased from {$250.00} to {$100.00}. 

I had good payment history. I dont see that as being right I pay and u lower my limit. 

I would great appreciate any help in restore credit limit. As I like being with this company .i have higher a credit repair company XXXX XXXX to handle my credit. You will see and increase in my scores again. From last year XXXX til now my score did go from XXXX to XXXX being the highest score which was XXXX to XX/XX/XXXX.

Company response to consumer: Closed with explanation