Consumer complaint received 2019-06-05
Company: AMERICAN HONDA FINANCE CORP
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
To Whom it may concern : I had leased a vehicle for 39 months with American Honda Financial Corporation ( the AHFC ) ; completed lease in good standing on XX/XX/XXXX with {$0.00} payments due. Also paid {$350.00} return fee for being loyal customer. Since XX/XX/XXXX the AHFC had possession of said vehicle.. 
On XX/XX/XXXX the AHFC sent me the letter stating that I owe property tax for 12 months of XXXX in the amount of {$490.00}! 
Per the contract that signed on XX/XX/XXXX with the AHFC I supposed to pay ONLY prorated amount of taxes for the months I leased ( which is 7 months in XXXX or {$290.00} and was paid on XX/XX/XXXX ). 
The contract ( Page 1. Section 13 ) clearly states " I agree to pay ... taxes OVER the TERM of my Lease ''. No updates ever provided by the AHFC that I have to pay ENTIRE year the taxes for the leased car that's already in the possession of the AHFC and either their employee or next lessee will be driving it while I'm paying for that enjoyment! 
When we moved to Missouri in XXXX the AHFC  didnt send any notification ever that our contract terms will be changed due to some specifics in property taxation of the state. Indeed, the state of Missouri doesn't prorated its property tax bill on cars OWNED as of XX/XX/XXXX, each year. There is no word about " leased '' cars as the AHFC attempting reword in their benefit the state law!.

To my multiple phone calls to the AHFC to remove that excessive, unlawful and fradulent fee I didn't get any reasonable answer and their XXXX clearly told that she will NOT connect me with the supervisor! The AHFC deceiving this fact stating that they attempted to connect with supervisor but you dropped off the phone. PURE LIE! 
On XX/XX/XXXX I did receive the collection letter from the XXXX XXXX XXXX XXXX XXXX that my account was placed in collection because presumably I owed to the AHFC {$200.00} of property taxes for the period of XXXX despite me no longer owning the vehicle for stated XXXX 
On XX/XX/XXXX I did receive another AHFCs letter demanding to pay {$200.00} and threatening to send my case to XXXX XXXX XXXX. 
Bottom line : the AHFC owned the car in XXXX and responsible for paying taxes in full. We only leased from them for 7 months in XXXX ( and paid for that period ) and for other 5 months the AHFC either collected that portion of the property taxes from a second lessee ( double collection? ) or their employee enjoyed driving it. 
That double collection attempt and fraud must be stopped immediately! 
The AHFC collects " return fee '' of {$350.00} from every lessor who doesnt want lease anymore a car from the AHFC and soo greedy to get somehow additional {$200.00} for the period when we did  not lease their car! No single penny will be paid to the AHFC since its a unjustified charge!

To Whom it may concern : I had leased a vehicle for 39 months with American Honda Financial Corporation ( the AHFC ) ;  completed lease in good standing on XX/XX/XXXX with {$0.00} payments due. Also paid {$350.00} return fee for being loyal customer. Since XX/XX/XXXX the AHFC had possession of said vehicle.. 
On XX/XX/XXXX the AHFC sent me the letter stating that I owe property tax for 12 months of XXXX in the amount of {$490.00}! 
Per the contract that signed on XX/XX/XXXX with the AHFC I supposed to pay ONLY prorated amount of taxes for the months I leased ( which is 7 months in XXXX or {$290.00} and was paid on XX/XX/XXXX ). 
The contract ( Page 1. Section 13 ) clearly states " I agree to pay ... taxes OVER the TERM of my Lease ''. No updates ever provided by the AHFC that I have to pay ENTIRE year the taxes for the leased car that's already in the possession of the AHFC and either their employee or next lessee will be driving it while I'm paying for that enjoyment! 
When we moved to Missouri in XXXX the AHFC didnt send any notification ever that our contract terms will be changed due to some specifics in property taxation of the state. Indeed, the state of Missouri doesn't prorated its property tax bill on cars OWNED as of XX/XX/XXXX, each year. There is no word about " leased '' cars as the AHFC attempting reword in their benefit the state law!. 
To my multiple phone calls to the AHFC to remove that excessive, unlawful and fradulent fee I didn't get any reasonable answer and their XXXX clearly told that she will NOT connect me with the supervisor! The AHFC deceiving this fact stating that they attempted to connect with supervisor but you dropped off the phone. PURE LIE! 
On XX/XX/XXXX I did receive the collection letter from the XXXX XXXX XXXX XXXX XXXX that my account was placed in collection because presumably I owed to the AHFC {$200.00} of property taxes for the period of XXXX despite me no longer owning the vehicle for stated period.. 
On XX/XX/XXXX I did receive another AHFCs letter demanding to pay {$200.00} and threatening to send my case to XXXX XXXX XXXX. 
Bottom line : the AHFC owned the car in XXXX and responsible for paying taxes in full. We only leased from them for 7 months in XXXX ( and paid to the AHFC for that period ) and for other 5 months the AHFC either collected that portion of the property taxes from a second lessee ( double collection? ) or their employee enjoyed driving it. 
The AHFC collects " return fee '' of {$350.00} from every lessor who doesnt want lease anymore a car from the AHFC and soo greedy to get somehow additional {$200.00} for the period when we did not lease their car! No single XXXX will be paid to the AHFC since its a unjustified charge! 
Shame on XXXX for deceiving americans just to get {$200.00} more!

Company response to consumer: Closed with explanation