Consumer complaint received 2020-02-15
Company: CITIBANK, N.A.
State: KS
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am writing regarding the following disputes with Citibank : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX All these disputes were through XXXX. I withdrew all of XXXX disputes for the year when accusations were made by XXXX in the executive office that I made mispresented at least two of their disputes in recent months. All of these disputes were given to me as permanent credits with no additional documentation required. Despite issuing me permanent credits, Citibank was also paying XXXX for numerous disputes and then just writing the amounts off according to XXXX. 

I decided to take the problems directly up with XXXX  due to all the problems I have had with them in recent years. I have asked billing disputes for all dispute information including the merchants response. To date, they have only responded on 3 of the disputes : XXXX for {$26.00} for XX/XX/XXXX ( was told on XX/XX/XXXX around XXXX XXXX by XXXX in billing disputes that Citibank did not pay XXXX  for the dispute which is why the system would not withdraw it ) ; and XXXX for {$5.00} date XX/XX/XXXX ( I withdrew the dispute, Citibank sent a letter stating they did not pay the merchant and the account would not be rebilled, yet a rebilling appeared on my transaction history shortly after. The CFCB has another open case on this one, reference XXXX with uploaded documents ) ; and XXXX for {$8.00} dated XX/XX/XXXX ( there is also another CFPB report open on this one due to how they mishandled it, reference XXXX with uploaded documents, although I will admit I forgot to withdraw it once I received reimbursement for the lost items in the package with the postal service. The dispute clearly states I had filed a claim. Citibank should have asked me for further documentation which would have triggered me to eventually withdraw it once I realized I was also being compensated beyond the lost items in the package ). 

I am still waiting on documentation for dispute XXXX. The amount was for {$7.00} dated XX/XX/XXXX due to a lost priority mail package. I believe this one was probably handled similar to dispute XXXX. A tracking number would have clearly been listed in the dispute, Citibank could have easily pulled up USPS tracking history to verify it was lost, which means it did indeed qualify under goods/services not as provided. XXXX lists on their receipts that they are a post office. All of these disputes were issued permanent credit with no documentation required. 

I am still waiting on documentation for dispute XXXX. The disputed amount is for {$35.00} and dates to XX/XX/XXXX. XXXX  has recently reimbursed me for mispricing through their meat department and well as failing to process returns properly. They issued me {$150.00} in cash today and I have a receipt to prove they issued the funds as well as an explanation by the store director ( although the year is dated wrong, XX/XX/XXXX instead of XX/XX/XXXX, and it only addresses the meat mispricing. I have e-mail correspondence from the district manager that agrees to reimburse {$150.00} for all the problems, which is above and beyond the disputed amounts ). Citibank issued me a permanent credit with no additional documentation as well as paying the XXXX. They reversed the charge at my request only. 

I am still waiting on documentation for dispute XXXX. The disputed amount is for {$4.00} and is dated XX/XX/XXXX. As stated before, XXXX has recently reimbursed me for mispricing through their meat department and well as failing to process returns properly. They issued me {$150.00} in cash today and I have a receipt to prove they issued the funds as well as an explanation by the store director ( although the year is dated wrong, XX/XX/XXXX instead of XX/XX/XXXX, and it only addresses the meat mispricing. I have e-mail correspondence from the district manager that agrees to reimburse {$150.00} for all the problems, which is above and beyond the disputed amounts ). Citibank issued me a permanent credit with no additional documentation as well as paying the XXXX. They reversed the charge at my request only. 

I am still waiting on documentation for dispute XXXX. The disputed amount it for {$3.00} dated XX/XX/XXXX. As stated before, XXXX has recently reimbursed me for mispricing through their meat department and well as failing to process returns properly. They issued me {$150.00} in cash today and I have a receipt to prove they issued the funds as well as an explanation by the store director ( although the year is dated wrong, XX/XX/XXXX instead of XX/XX/XXXX, and it only addresses the meat mispricing. I have e-mail correspondence from the district manager that agrees to reimburse {$150.00} for all the problems, which is above and beyond the disputed amounts ). Citibank issued me a permanent credit with no additional documentation as well as paying the XXXX. They reversed the charge at my request only. 

I am still waiting on documentation for dispute XXXX. The disputed amount is for {$20.00} and is dated for XX/XX/XXXX. This should also be for meat mispricing. As stated before, XXXX has recently reimbursed me for mispricing through their meat department and well as failing to process returns properly. They issued me {$150.00} in cash today and I have a receipt to prove they issued the funds as well as an explanation by the store director ( although the year is dated wrong, XX/XX/XXXX instead of XX/XX/XXXX, and it only addresses the meat mispricing. I have e-mail correspondence from the district manager that agrees to reimburse {$150.00} for all the problems, which is above and beyond the disputed amounts ). Citibank issued me a permanent credit with no additional documentation as well as paying the XXXX. They reversed the charge at my request only. 

I am sending you supporting documentation of the refund of {$150.00}. I am sending you supporting information of the complaints in writing and the district managers agreement to issue me a {$150.00} payment for the problems at the store level. These documents will have his name and contact information for verification purposes. I have submitted all false advertising and refund allegations, including pictures of the continued problem, to the attorney generals of Iowa and the attorneys general of Kansas.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation