Consumer complaint received 2018-01-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Dear friends! 
PLEASE HELP ME GET THIS GO VIRAL! PLEASE SHARE!!! This happened to me and I dont want it to happen to anybody else! 

I have been trying to reach out to # BankofAmerica to help me resolve this problem but nobody cares! On XX/XX/XXXX, 2017 I went to deposit {$3300.00} cash in an atm right outside the bank in XXXX XXXX, Texas. ( All {$100.00} bills so I was following all of their rules of how to use ATM right ). The machine took my money counted it, spit back out {$300.00} bills one of which was stuck so I was only able to take {$200.00} out and then its sucked the other bill in and the machine went back to the home screen. It never deposited the money on my account so I went inside the bank I told them about what happened, however they didnt even shut down the machine! they just said that they cant help me and gave me a phone number to call and told me to make a claim. 

I did as I was told and both times I called about my claim it was denied and all I was told was that there was no extra money found in the ATM machine. {$3100.00} was never deposited into my account. I spoke to managers of the claims department who refused to give me his full name ( I just know its XXXX ) or contact information of anyone higher than him in the corporate office. I tried to get a hold of someone through social media, her name was XXXX and she told me that nothing could be done and they wont give me contact information of anyone higher. 

I went to police who in the end said that they wont be reviewing the footage because its too long and they just believed the bank investigators who are saying there is no video footage that proves that ATM machine messed up and that I put that money in at all! On video its hard to see what exactly happened when I was there. And the footage was too long for them to watch to double check if the ATM spit that money out at some point later. Apparently their cameras are not there for customer protection, they are just props that are not functioning. Manager said if anything went wrong on the machine it would have shut down on its own, but it didnt!! It malfunctioned and no one would admit it. Certain steps should have been taken right away and other people shouldnt have been let use the ATM until it was checked. 

Someone stole my money and I dont know what else I can do and who else I can reach out to since even police refused to dig deeper. This money didnt just disappear in thin air. It could have been people behind me or ATM workers or the Bank itself that has my money. 

I am warning all # BankofAmerica customers!! Your bank does not care about you and will not help you XXXX forbid something like this happens to you! Machines break and I understand that but # BankofAmerica said they didnt even send anyone out to look at it when it happened they only looked at the transactions form the malfunctioned machine from their office which obviously didnt show any malfunction on their end. 

I would have never gone so far and go to police and post this on social media if I was lying! If anyone can help me with advice or any information on how I can get my money back please do! These were all the savings I had and I had to work very hard to earn it. I can not afford an attorney and I dont know all laws that well but a lot of things went wrong in this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation