Consumer complaint received 2016-10-14
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I have sent a letter to Wells Fargo accusing them of theft ( stolen money later returned ). This is a criminal accusation. The following is the letter : XXXX XXXX, CEO XXXX XXXX, CFO Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX, Ca. XXXX In regards to criminal theft by Wells Fargo Bank and age bias. 

I have been dealing with your bank for many years. Besides checking accounts, I have credit card accounts, a {$27000.00} line of credit, a mortgage ( my home ), and possibly other accounts which I either can not remember or do n't know about. 

When I opened a checking account in your bank, I was convinced to open other accounts ( such as savings ) which would create " greater convenience for me. '' I asked if there would be any fees involved with these additional accounts. I was told there would never be any fees. It was a lie. Some months later, one of the accounts was billed a {$30.00} " annual fee. '' I feel this was done to me because of my age ( XXXX years ), figuring I was too senile to notice. I complained. The fee was reversed and that account was closed. 

XX/XX/2015 your bank managed to STEAL {$7500.00} ( plus fees ) from me. 
I had a balance in my checking account of about {$5000.00}. I deposited a check in the amount of {$7500.00} which bounced. The bank never added {$7500.00} to my account, but instead STOLE {$7500.00} of MY money giving me a negative balance. The bank caused my credit card to advance this balance to the checking account to XXXX out the account. A cash advance fee was charged as well as a bounced check fee as well as interest. 
I believe the bank felt that since I am old ( XXXX years ), I probably would never discover that I was a victim of THEFT and let the bank keep the money. I went to the bank enraged. I controlled myself and confronted them with what the bank had done. The individual I spoke to said that what happened was appropriate, it " was a promise. '' He essentially accused me of trying to defraud the bank, but it was actually an outright THEFT of {$7500.00} of MY money from me by the bank. I had a difficult time trying to control my anger. When I finally convinced the bank person that I was right, the THEFT ( withdrawal-promise ) by the bank was repaid, my credit card was repaid and the fees were reversed. Later, I deposited a replacement {$7500.00} check in the account -- which did not bounce. I made sure they added it to my account balance. 

I believe I have a right to file a CRIMINAL accusation of theft against the bank in addition to criminal age bias. 

I am being treated for XXXX. When I think about what the bank did, I become enraged, and needless to say my XXXX. 

Would the bank care to compensate me for the turmoil caused me? I have not sought legal advice -- yet. I feel sure this is a criminal matter, and from what I read in the newspaper and seen on the news, it is one of many criminal matters. 


Yours truly : XXXX XXXX, XXXX XXXX XXXX XXXX. 
XXXX, Ca. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief