Consumer complaint received 2015-10-15
Company: NATIONSTAR MORTGAGE LLC
State: MO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
My experience with Nationstar Mortgage began in XXXX of 2015. They assumed MortgageFrom XXXX XXXX XXXX. Since the first day Nationstar has been Harassing and threatening, non stop. I became behind approxmatly 2 months on my house payments due to a bankruptcy. XXXX, had agreed to work me after my discharge, they had said after my discharge they would allow up to 6 months to catch up my loan. They did not hold up to that. 

Brings us to NAtionstar. In XX/XX/XXXX or XX/XX/XXXX, after neumerous high pressure calls, from them and foureclousure threats, and letters. A representitive from their company and i entered into an agreement over the phone. I was told i could make extra payments toward my arrearages, to catch things up over 4 months. at this time, i was about 1 1/2 months behind, maybe only 1 month. I made my payments and extra as agreed. However, NAtionstar, continued their harassment and emotionally abusive phone calls, prodding, threatening foreclosure, telling me no one has reaffirmed your mortgage, you can just walk out. Why i kept asking myself, all i could conclude is they figured, they could force me out of my home, and resell it. I had to do my bankruptcy, due to a divorce, my wife and i later were working toward reconciliation, but she was XXXX, and past away 6 months later. I explained all this to them, and they kept insisting, just pay what you owe in full, and we will stop. how about stop because you agreed to give me 4 months, and i am living up to my end?? But they continued, sending registered, mail, threatening foreclosure, and causing embarrassment, even after i made my last payment in XXXX, and brought my loan up to date. Altho I was told i still owed {$120.00} when i called them to inquire why the foreclosure threat, when i 'm caught up? The payment i Made on XXXX XXXX, was {$540.00}, XXXX. This is the amount that was on their bill pay site in bold red, saying total amount owed. and also confirmed on that date by phone with XXXX of their representatives. So why are they still trying to steal my home, trying to continue their harassment and emotional abuse? They record phone conversations, listen to them and you will see, over and over i tried to work with them, but they just were unwilling to stick to agreements, or stop their harassing actions and abuse. In XXXX, due the XXXX, from them, I was taken to the XXXX with what i thought was XXXX, XXXX, XXXX was for me, extremly high. Turned out, nothing was wrong XXXX but i do have XXXX issues. Had my XXXX, and XXXX now. I have written a more detailed complaint, and if i can i will attach that, also the paper work i found on my Nationstar internet account. The bottom line is, I just want to live out my life, in my home, and be left at peace, not continually harassed, by anyone. Also in my XXXX XXXX, 2015 conversation, twice i asked to speak to another person, first i asked for a face to face, to have the {$120.00} explained to me, the subject was then changed by the representative, and it slipped from my mine after that, but also i asked to speak with someone in another department or a supervisor, at which i was just told, they would tell me the same thing, I then told them i would find the Government agency that regulated them and contact them, and they just kinda shrugged it off..

Company response to consumer: Closed