Consumer complaint received 2017-11-07
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XXXX my car was broken into and my purse was stolen. I phoned Chase Bank and reported my debt card stolen and that my identification was stolen as well and my account was noted and a new card was ordered. I made a police report in XXXX County in Texas the case number is XXXX. XXXX I received a phone call from a Chase branch located at XXXX XXXX XXXX XXXX, Texas XXXX asking if I was at the bank and they wanted to confirm if it was me. They stated that there was a young lady that was in their drive -thru trying to cash a check with my identification. I told them to call the police and that I had a police report and told them that my purse was stolen. They told me the took my id from the lady and had gotten a licences plate number. XXXX I went to that branch location to open a new account and get my ID. Upon my arrival I noticed the young lady went to another branch and had gotten a deposit out for {$980.00}. I spoke with XXXX XXXX once I got to the branch on XXXX XXXX. she was very helpful with filling a claim ( XXXX ) and opening my new account. I was told that my money would be in my new account within a week and that my card would be here by Saturday. I received my card the next day ( XXXX ). Monday XXXX I checked my account to see that four checks posted to my account on XXXX Chase had allowed the young lady to cash four checks on XXXX when there was no money in my account to have leverage for the checks. The young lady was also given my account number from a chase bank, because nothing in my purse had my account number on there and they previous chase that I visited said the young lady had my account number for the transaction. I phoned chase over the phone and added to my existing claim. I no longer had any money and needed to get to work chase transferred me to a department to help me expedite it. the continued to tell me it would take 2-3 business days I needed to go to work that day I had a meeting at XXXX. The young lady XXXX would not give me a supervisor she kept putting me on hold and made several excuses. After an hour she let me speak with team lead XXXX who insured me everything would be taken care of. XXXX phoned me back and told me my claim was proccessed that same day and the money was placed back into my account. On XXXX I checked my bank account again to see three more checks coming out of my account. It is now a total of 9 transactions that they have allowed this you lady to complete. I went to the nearest bank they added these transactions to the same claim, and they once again stated it will take 3-5 business days. I asked for a rush to be put on it because I still have no money. The lady over the phone told the branch manager that she could not expedite this claim after it had already been done the day before. So now I am still currently stuck with no money, and no way to access my money still. I have now missed 3 days of work because of this issue. JP Morgan Chase has allowed someone that has a different signature from me to gain access to my account. They allowed this lady to cash several checks when there was no leverage ( money in my account at the time of the transaction ). They also never took the proper protocol to look and note that my account was noted that theft had occurred. As well as rude customer service over the phone. I have been treated as if I was the theft, and I am not able to function or move with out my money. I have been banking with Chase for years and have never felt so disrespected, and mistreated in my life. I would like to formally file this complaint against JP Morgan Chase Bank.

Company response to consumer: Closed with monetary relief