Consumer complaint received 2021-02-04
Company: JPMORGAN CHASE & CO.
State: MI
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/XXXX, I opened a Savings Account at JPMorgan Chase, N.A branch located at XXXX XXXX XXXX, XXXX, MI XXXX and Deposited a Title Company Check that was issued to me, XXXX XXXX XXXX from the sale of my principal residence located at XXXX XXXX XXXX, XXXX, Michigan XXXX. The check amount was for {$73000.00}. I further listed my daughter XXXX XXXX as a beneficiary due to me being the only parent left alive for my XXXX children and especially since I had just been released from the hospital approximately three weeks prior where I almost passed away while I was fighting XXXX XXXX. 

On XX/XX/XXXX, I was informed via the mail by JPMorgan Chase that they are closing my savings account while not providing a reason for their action. I then proceeded to contact their number listed on the letter which was identified as ( XXXX ) XXXX, but was informed that the bank did not have a reason listed to tell me why they were closing my savings account. I advised the JPMorgan Chase Representative that I had been a customer for Chase Bank for over 15 years where I have a current business checking account, have numerous credit cards accounts, previously had a Home Loan Account and even personal accounts and not once I was ever accused of breaking a law. I further informed the Chase Representative that I am currently a XXXX XXXX XXXX and have been for the last 26 years and even worked for the XXXX XXXX as a XXXX XXXX for the XXXX and there should not even be any reason for the closure of my account other than discrimination and profiling of my account and the check that I received as funds for the sale of my residential property. 

I then emailed JPMorgan Chase Bank using the online secure messages ( See attached ) who further could not even provide any reason for the closure of my account. 

On XX/XX/XXXX, I telephonically contacted the Branch and spoke to a Representative there who reported that she would make the manager aware of the problem and someone would update me with the results. On XX/XX/XXXX, I noticed that my Saving account was restricted so I contacted the branch who then proceeded to advise me that JPMorgan Chase would send me the funds within few days to my new residence that I had supplied the address to at the time of the opening of my account. I then advised the Chase Representative that I would be filing a complaint due to discrimination and further questioned the reason ( S ) that was/were used to close an account while not having a single reason to do so. I further pointed out to the Representative that I currently had a business account at Chase Bank that had been open for over ten years with not even a single dispute. 

I am filing this complaint to fight the obvious discrimination that I had to deal with. I have XXXX young children that I always explain to them how beautiful and fair this country is, but who can I deal with us while showing my children what I advocate. I have been a XXXX  XXXX since XXXX, XXXX XXXX, XXXX XXXX XXXX with XXXX XXXX, XXXX XXXX XXXX with XXXX and later was hired by XXXX and have always defended this country with often risking my life just to make it safer and more beautiful for my children and yours. This is an insult to me and my family to be treated the way that this bank had treated me with no reason whatsoever. I will not let this matter go by the wayside so that it doesn't continue to happen to other people who are XXXX  and get profiled every single second by JPMorgan Chase for no apparent reason.

Company response to consumer: Closed with explanation