Consumer complaint received 2019-03-23
Company: The CBE Group, Inc.
State: NE
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Thank you for taking the time to look into this complaint. I would like for CBE Companies XXXX XXXX XXXX, XXXX XXXX, IA XXXX. Telephone ( XXXX ) XXXX Contact person XXXX XXXX to provide me with a receipt of payments made to their office on behalf of XXXX XXXX XXXX for a disaster loan I received over 14 years ago for about {$5000.00} dollars. They have a lein on my check for almost 12,000 and I have paid them over {$9000.00} I am only interested in making sure this company is on the up and up. Which they obvious is not. If they were, they would have a copy of the letter from the XXXX giving them the authority to collect on their behalf. Also, they would be able to provide me with a copy of the payments that they received. I know that it has be a law requiring them to give me a receipt of the payments they are collecting on behalf of XXXX. They are the one collecting the payments and supposed to be forwarding to XXXX. They are tell me to go to the XXXX and ask them. SBA is telling me they can not talk to me, because it is in the hands of CBE. By the way this company has about 3 different address I have found so far. And not one of them can give me a receipt of the {$2000.00} cash payment I just gave them on XX/XX/2019 over the phone with XXXX ( XXXX ) XXXX nor a statement of payment the amount they have received from my employer. This company has never sent me one statement, receipt or validation of this debt ever. Can they really do this? How much have the collected so far? And what is the balance to get this account closed? What company do business like this? They refuse to give me a receipt for payments. 

I have tried to contact XXXX and they refuse to talk to me because CBE Companies or or Group or whatever there name is this month who is supposed to be collecting the payments. By the way they don't even have a license to collect in my state of Nebraska. ( I have enclosed a copy of the license collection agencies in my state and the law. 

This company has a garnishment on my check. And I want to pay them off NOW. PLEASE GET ME A COPY OF THE PAYMENTS THEY HAVE RECEIVED AND THE BALANCE I OWE! 

I have not seen anything like this before in my life. You can't go to the local store and make a payment and not get a receipt, what makes them exempt from providing a receipt of payments they have received. I have contacted my attorney general office and they told them to have me go to a government website to get the balance. Of course that didn't work. They also said they will contact XXXX to get a validation letter of the debt. Shouldn't they have had they before putting a garnishment on my check? 

I don't know the law, but I know there has to be something governing this unscrupulous collection agencies practices. Isn't it against the law not to keep records of money you are receiving? No business is allowed to do that! 

They don't want to put anything in writing so they can go on and on collecting payments from me. My XXXX it has already been 14 years. I want this account paid off and closed ASAP. 

Please help me get a balance and after I pay them, a release letter sent to my employer that his account is paid in full. 

Thank you for all of your time in getting this debt validate with history of payments and final balance owed. Have a blessed day!

Company response to consumer: Closed with explanation