Consumer complaint received 2021-04-08
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I am having very difficult time with Chase dispute department to address a matter of charge of XXXX by XXXX XXXX XXXX that Never provided the service as define d, described, and agreed upon. 

Here is my issue with chase that refused to open my dispute and properly address my dispute. 
I am disputing this charge on the basis that XXXX XXXX  who charged my credit card, but used its partner XXXX XXXX to service my trip, purely and simply denied my trip without reason. 

On XX/XX/2021 I was at the XXXX XXXX to fly domestic to XXXX and I was purely and simply told I would not be allow to onboard and I should rebook my fly by XXXX XXXX Agent ( a XXXX Lady ). Here reason was : She doesn't think I can make it to the plan on time to fly. Which I argued and since she refused to check me in I missed my fly. This refusal come from XXXX XXXX, a partner of XXXX XXXX. I called XXXX XXXX  to informed them of the incident and they stated that they can't do nothing about this because they are not handling this fly. ( Still XXXX XXXX CHARGED my card meaning they are fully responsible for my trip ). XXXX XXXX refused to rebook me, and directed me to call XXXX ( the company that booked my fly ) to do another reservation. I then call XXXX and who agreed to schedule my departure the next day. Same location and same time and still charge me fly changed fee when this whole situation was the XXXX XXXX on Behalf of XXXX XXXX who failed to fly me from XXXX, GA to XXXX where I was scheduled to fly XXXX XXXX  Once I was rescheduled, I showed up ontime the next day, nicely dressed with all my paperwork : Covid-19 test proof, passports and all documents. 

surprisingly a XXXX man with an unpleasant attitude approached me acting as if he would be helping me. I presented him all my documents and government documents, but that XXXX XXXX agent, stated that he would not let me onboard on the basis that he doesn't see a document that is recommended to have since I am traveling in XXXX. Again I showed him proof of my citizenship of that country which automatically do not applies to me. Still he insisted to hold me on the ground when others XXXX XXXX Employees observed the situation and informed him that I am cleared and can go. Well that XXXX XXXX Agent ( XXXX  man ) sure used professional racism approach when discussing with me. These are questions that he asked me : Are you XXXX or XXXX? I stated I am US Citizen and I am traveling in XXXX for business matter. He then asked me if I speak other language other than English? I said what's the point of my language? I was speaking English with the man all the time. 

He asked me if I was married and if I had kids? well the agent was sure holding me on the ground for no reason. So I asked him to contact XXXX XXXX  and informed them of the situation and he denied to do so. I pursued my demande to him as of why I can ' t fly? and he insisted because I do not have " A RECOMMENDED '' document. I had all REQUIRED documents but the man use his own personal preference policy to block me. 

I then call XXXX XXXX again, and as usual they said they do not serve this flight and asked me to figure out how to get in XXXX to fly with them. Again all the fees was paid and book with XXXX XXXX that also decided to booked me with XXXX XXXX to fly from XXXX to XXXX. 
XXXX XXXX  did not provide any support whatsoever to help this matter addressed after 2 days of missing my fly. 
Feeling desperate to understand the situation, I asked XXXX XXXX to contact XXXX XXXX to refund my money which they denied to so. 
I again contacted XXXX XXXX and ask for refund and they told me to contact my booking agent for the refund. 
I contacted XXXX that apologized about the incident and agreed to refund my money. Which they did. 

XXXX did nothing to address the matter. and their statement is pure lies. I faced XXXX discrimination from XXXX XXXX and caused me lost of days and time and money. 

I was then obliged to book with XXXX XXXX and flew the the country the same day without a single issue. The same documents I used and showed to XXXX XXXX were the same I showed to XXXX XXXX there was no single problem. 

Initially Chase reversed the charge and then debited again on the basis that XXXX XXXX  provided proof of charge. Well looking that document that is not even readable and also not providing anytime, Chase seems to be more happy to charge me without investigating the incident. 

I contacted chase and ask to open the dispute which they refused without valid reason. the fee is too high for me to access this charge that XXXX XXXX never want to help address and refused to let me fly when I did nothing wrong. 

FYI : XXXX Fully refunded all extra fees, booking fees and apologize for the incident. It seems that Chase is not understand that statement.

Company response to consumer: Closed with explanation