Consumer complaint received 2021-03-11
Company: KEYCORP
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
I am contesting the full remaining balance for the personal loan that I took out with XXXX XXXX XXXX Key Bank XXXX last year, and I am asking this company to forgive the loan in full, under the premise that they took over 60 days to fill a simple {$7000.00} personal loan. 

To give a brief overview, their customer service representatives, in mid XXXX of last year, lead me through the wrong loan application. Three weeks after I submitted this first application, after they told me that my application was on the way and that they would contact me soon for the next step, they let me know that I submitted the wrong type of application with their representative in XXXX and that I had to go back and submit a new application. 

I did that around XX/XX/2020 XXXX submitted the second application ), with the expectation that they would consider this application supplemental ( to replace ) to the existing application. However, right after I submitted this second loan application, COVID happened and XXXX XXXX used this technicality ( the second formal submission date being around XX/XX/2020 ) as an excuse to not fill the loan until XX/XX/2020, which wreaked havoc on my finances and personal life. 

They took over 60 days to fill a simple {$7000.00} personal loan, while, all throughout XXXX, their representatives were making false statements, telling me that they loan would be ready and disbursed in a couple days, etc. And they were doing this as a tactic to prevent me from going to another lender, because I was and am back by experience borrowers with positive net worths, and they are exploiting us. 

Without diverging, I want to draw a comparison. Suppose I went to a restaurant, and I ordered a hamburger. Now, suppose that I place my order and then a hostess escorts me to my table ; however, before I reach my table, I am assaulted by seven different restaurant employees, I slip on the floor where they should have put a " Caution : Wet Floor '' Sign, and all the while, the hostess is telling me that it is okay, that this is normal, and that if I want to get my hamburger and eat, this is the process that I must go through. They let me know that, although I could go to another restaurant, I am already this far into the restaurant, and it would take longer to go to another restaurant, place another order, and wait for your food there, wouldn't it? 

I am not going to continue, because I hope that the reader understands my analogy. XXXX XXXX was supposed to provide more than {$7000.00}. They were supposed to provide a financial product, which includes the servicing and underwriting of the loan. They used a technicality to get out of filling the loan within 30 days, and, as a result, I was ( figuratively ) " assaulted by seven different restaurant employees, etc.. '' And that is is truth : the amount of personal injury, harm, and duress that I have undergone this past year as a result of their corporate negligence is in the MILLIONS of dollars. I ask that XXXX XXXX drop this loan in the interests of a clean break and as a means of compensation for this harrowing experience, the sequence of events which followed, have almost claimed my life several times. THAT is the " XXXX XXXX Experience '' that I am going to write about ...

Company response to consumer: Closed with explanation