Consumer complaint received 2021-01-28
Company: First Investors Servicing Corporation, Atlanta, GA Branch
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
multiple calls, emails, faxes along with many calls to various reps to no avail. First Investors has failed to acknowledge that their employees failed to effectively communicate an accurate record of what status of my account was. Due to erroneous information/lack of information provided to me, First Investors reported a 30day late that is adversely affecting my credit score. Ive communicated with their Credit Dispute department who sent me a letter telling me the information is being reported accurately. No explanation how they couldve possibly arrived at this conclusion. I was never sent a bill for said amount. I made every attempt by calling them to clarify status. First Investors failed to give me the information needed, this failure to fully inform me has caused a hardship for me financially. 

XX/XX/XXXX I spoke to FIFG Rep. I informed her I was calling to make my final payment she stated the amount due to be XXXX. I then asked if this was the payoff amount incl. Rep responded " I dont know ''. She reiterated my payment amount was XXXX i was informed that if there was an outstanding amount I would receive something in mail. 
XX/XX/XXXX I followed up with FIFG to check on status of title and if there was a payoff amount and if so what was said amount? I was informed XXXX was " my next payment due '' this confused me beccause i knew my final payment was in XXXX. I asked for clarification she continued to tell me " my next payment due date is XX/XX/XXXX. i asked why? a next payment due? she wasnot able to give me a correct answer. I told her this didnt make sense, and made it clear that i did not want to incur a late. She assured me that as long as payment was made before " my due date of XX/XX/XXXX. At this point I hungup. 
XX/XX/XXXX As of this date i had not received any correspondence or phone call from FIFG. i received a missed call this day and i immediately returned call, I was informed that my car payment was overdue, after informing her to clarify the terminology because i was again confused because i had made my last payment on XX/XX/XXXX and wanted her to clarify that this payment was a " payoff '' not a regular payment. after some research on the reps part she confirmed this was my payoff amount. I then proceeded to pay this amount on XX/XX/XXXX via phone payment. I implore that you assist me. First Investors failed to give me the correct information to enable me to make said payment hey are now reporting 30 day late. I was in contact with them throughout this entire process. Had there REP given me my payoff information on XX/XX/XXXX i wouldve paid said amount then. 

i have made various calls since then. last call was XX/XX/XXXX spoke with XXXX from their credit dept.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief