Consumer complaint received 2017-11-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Re : Complaint Against Bank of America Institution On XX/XX/XXXX I received a personal check in the amount of {$100.00}. I have the Bank of America App on my Smartphone device and I used this app to deposit the check into my checking account as I normally do when receiving a personal check. The only difference is that I split the check to put {$50.00} into checking and {$50.00} into my savings account. I received a confirmation that this had been done. Two days later while checking my account I found that the monies did not go into either account but instead Bank of America took {$100.00} out of my savings and {$100.00} out of my checking account and then placed a hold on both accounts.
It took two days and multiple calls and even visiting a local branch before theyd agree to put my monies back into my account that they illegally took out. Mind you though that they still had a hold on my check. At the advice of the rep I spoke to over the phone, the suggestion was made that I go into the bank and present the physical check to them and the hold would come off, but this never happened. The took my physical check and deposited and a day later I found it was rejected and that the initial 10-day hold would still be in effect. The monies from the check has come out the account of the person that gave me the check over a week ago and Bank of America is still insisting on holding the check until XX/XX/XXXX. The reason they are holding the check is merely because I tried to split the check between two accounts. Their app allowed me to do this and even gave me a confirmation that it was done.
I called again today and spoke with a supervisor who called their Risk Department and I was advised that they couldnt release my funds because they didnt have a good image of the check. This upset me because it was a lie. They had perfect image from my phone deposit and they have the physical check from the bank.
My main concern and contention is that if were not allowed to split checks why does your banking app initially allow it? Why wouldnt you put a disclaimer on the site, so your customers dont have to go thru this? And if this is the banking institutions failure why as the consumer must we suffer for it? And heres the biggest thing. Bank of America has had my XXXX for over a week making interest off it and refusing to give it to me until theyre ready which will be XX/XX/XXXX. This is illegal and although its only a XXXX my rights are being violated and Im thinking of seeking legal counsel. The rep on the phone told me that this happens all the time, and she agreed that they should do something about it, but they dont? The reason they dont is because theyre benefiting. I want to make sure they dont do this to other people.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation