Consumer complaint received 2021-04-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I received the phone call from the number ( XXXX ) XXXX on XXXX of XXXX around XXXXXX/XX/XXXX The guy who was speaking introduced himself as an Officer XXXX XXXX. He said that he was in charge of investigation of my file. He gave his badge number XXXX. It is important to remind that before this calling, I received another call from same number about two months ago and it was about the same issue. But in that moment, I rejected to give any information on the phone. 

While we were talking with the so-called officer on the phone, I received calls from another number ( XXXX ) XXXX which is a phone number of XXXX Police Office. I hold the guy from immigration service and started to talk on other call. The guy said that he was a police officer and they were on the way to arrest me. My wife was near me and she heard everything. She started to cry. Then I said to the so-called police officer that I was on the phone with another guy from immigration office and he had already investigate my case. Then the guy from immigration office claimed that I hadn't update my XXXX number ( XXXX ) and it created a problem for me. I said I am legally resident here and I don't need to update anything. After that, he explained that he was calling from Immigration and customs enforcement and the number they are calling from was the same what in written on their website. He directed me to check their website and the number in that website was matched the number that I was talking to. At the same time, there was a call from XXXX Police Department to make me uncomfortable. Anyway, he said something about the laws and there were an obligation that I have to update my XXXX number. He told me two ways how to fix that. The first one is XXXX Police Officers could come to my home and arrest me, the other one was I deposit money for attorney to acquit that I am innocent. By the way, he asked me my address, my phone number, how many credit cards that I have and my bank accounts. 
I chose the second option which makes me free according to their way. So-called officer asked me to download an app, XXXX. It gives remote access to my phone. While they were connecting, I noticed that it was a scammer. But my wife was so scared and she wanted me to give that money. Then I said ok and the same number from XXXX Police Department called me again. The other guy from Immigration Service was hold and I talked the so-called officer. He asked me to transfer {$1700.00} to this phone number : ( XXXX ) XXXX XXXX. This is an attorney 's account and the number associated with the phone number belongs to XXXX XXXX. I sent the payment. Then I received a message from ( XXXX ) XXXX which said that the payment was unsuccessful. Then the same police officer asked me to send another payment which was {$1700.00}. Unfortunately, I transferred it, too. Then he asked for the third payment because my bank didn't allow me to send the money. I asked why and he explained that my account was used for money laundering. And I said to him that I was about to calling my bank, then he hanged up the phone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation