Consumer complaint received 2018-06-18
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XX/XX/XXXX, a woman named XXXX XXXX defaulted on her lease with an apartment community called XXXX XXXX. On XX/XX/XXXX, the apartment community sent the lease with her name, a copy of her drivers license, and all other pertinent information to a collection company called Hunter Warfield. Sometime in XX/XX/XXXX, Hunter Warfield contacted me, XXXX XXXX, telling me I owed money to this property. I told them that I had never lived at this property in XXXX XXXX, and they attempted to gather more information from me. I told them to find the woman named XXXX XXXX who was on the lease they kept mentioning, as my name has legally been XXXX since XX/XX/XXXX. 

Apparently they searched XXXX XXXX for anyone whose name matched this womans, and my name was formerly XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX. 

I went to the apartment community, XXXX XXXX at XXXX XXXX, who sent this womans lease into collection. They showed me her lease and drivers license picture. I showed them my ID, although unneeded, as they had never met me before. The manager assured me she would call XXXX XXXX to clear up the matter. 

At some point, unbeknownst to me, XXXX XXXX placed this debt on MY credit, committing identity fraud against me. I called them this month, in XX/XX/XXXX, asking them to remove this debt from my credit. They did not want to release any information to me, as they could not pull up this womans file using my social, my drivers license number, or even my legal name. I told them because they had ruined my ability to lease a short-term apartment while I sell the home I have owned since XX/XX/XXXX, they needed to provide me with information. 

All they had was my cell phone number, which they found on XXXX XXXX. They first refused to take it off my credit, claiming they had never placed it on my credit. It was on XXXX  and XXXX, both of whom I have reported this debt to as fraud as of XX/XX/XXXX. As of today, it is cleared off XXXX, and XXXX states it will be off TransUnion by XX/XX/XXXX. However, also as of today, Hunter Warfield is again trying to contact me concerning this womans debt. 

From my conversation with Hunter Warfield, they have sent me a piece of paper asking me to file a report against this woman, XXXX XXXX ; however, she did nothing wrong. She did not steal my identity, and she did not commit fraud against me. Hunter Warfield did, and apparently will continue to do so even after I send them the documentation, as they are texting me links about this debt even today ( XX/XX/XXXX ). 

The account number they have for XXXX XXXX is XXXX. Their creditor account (? ) is XXXX. The balance XXXX XXXX ( I thought I remembered it being XXXX XXXX, so they may have changed her last name to match my maiden name on XXXX XXXX ) is {$870.00}. The company Hunter Warfield is collecting from is XXXX XXXX. 

Hunter Warfields mailing address is : XXXX XXXX XXXX XXXX XXXX, PA XXXX Their phone number is XXXX. 

I am attaching the letter of resolution from Hunter Warfield, the two bureaus, XXXX   and XXXX, that were reported from my XXXX account, as well as the dispute results from  XXXX.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with non-monetary relief