Consumer complaint received 2020-10-22
Company: DISCOVER BANK
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have documentation that supports the fact that the activity on my Discover card on XX/XX/2020 was fraudulent. The 22 charges that were made on my Discover card that day Included 21 charges to XXXX  in XXXX XXXX, FL ( 10 transactions for {$950.00} and 11 transactions for {$100.00} ) and one charge of {$1.00} at XXXX XXXX XXXX XXXX, FL. This totals to {$10000.00}. This is a case of classic fraud. There would be no reason for me to make 22 charges of the exact same amounts on the same exact day at the same exact store. In addition, all of these transactions took place in XXXX XXXX, FL and I reside in XXXX XXXX, IL. I have documentation proving that I was at my job at XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, IL on Friday, XX/XX/2020 thus proving that I was nowhere near the Florida ( where the fraud activity took place ). The documentation shows that I attended two professional development sessions on that day. At my job they keep track of the employees temperatures and when they entered the building. 
I called XXXX  XXXX and they said they can try to look up surveillance footage, receipts, etc. to show that I was not the one making those purchases. They requested that Discover Card contact them and speak to their Bank Card Service Team. 
I did not authorize any of the charges on XX/XX/XXXX. According to my XXXX phone, I received a call from Discover Financial. When I received this call, my caller ID stated that it was Discover Financial. When I answered the call, I was told that my card was compromised and that I had fraudulent activity on my card. I told the man on the phone to cancel my card because I was not the one making those transactions. He then said he needed some information from me in order to cancel the card. I do not recall exactly all the information he asked for, but I did not give him my full card number or my social security number. He then told me that a text would be sent to my phone with a code that he needed that would allow him to close my account. I received a text from XXXX and received a code ( XXXX ) at XXXX and I told him the code. 
When transactions kept appearing on my account and exceeded my credit limit of {$10000.00}, I was very confused and concerned. I called Discover and told them that I dont know why but there was still activity on my card even though it should have been closed. They looked in their system and told me that no one tried to close the account. Instead, someone verified that all of that activity was valid. I DID NOT do this. I told the woman that I requested to close my account, I made it known that I was not making the charges, and that I do not recognize and do NOT authorize any of those transactions. The representative made note of it and then closed my Discover account and said I would be getting a new card in the mail. 
Please let me know if you need me to provide you with any more evidence proving to you that I did NOT authorize anyone to use my credit card, I did not make those purchases and I was not even in the same state of where those purchases took place. 
Thank you for your consideration.

Company response to consumer: Closed with non-monetary relief