Consumer complaint received 2017-11-10
Company: LEXISNEXIS
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
There are XXXX claims on my ( XXXX XXXX XXXX and my wife 's XXXX XXXX XXXX XXXX clue report. 
item # XXXX XXXX XXXX, XXXX : XXXX seperate acidentes Reported on both reports item # XXXX XXXX XXXX, XXXX : Item never paid item # XXXX XXXX XXXX XXXX : Item unknown item # XXXX XXXX XXXX XXXX : Never insured by nor used this company. 
item # XXXX XXXX XXXX XXXX : Never insured by nor used this company. 
I called and filed a dispute on all of these items using case XXXX. Here are the issues : The basis of my dispute of the item # XXXX is that this was XXXX accident that occured and not XXXX seperate accidents. My wife accidentally backed into her parked car and a garage. This is XXXX incident and as such, should be XXXX claim and not XXXX. Attached please find a letter from XXXX dated XXXX XXXX stating such. If anything is should show ups as XXXX claim and not XXXX claims. 

XXXX. Secondarily, XXXX # XXXX shows on both XXXX XXXX and Kameka XXXX CLUE report. XXXX XXXX was not a policy holder nor the driver. Therefore, both claims should not up on XXXX XXXX clue report. Again, review the letter dated XXXX XXXX from XXXX and the second letter attahced from XXXX of policy dated XXXX XXXX. This should be deleted from XXXX XXXX XXXX report. 

XXXX. The claim from item # XXXX was never paid. We retracted the claim. 

XXXX. The claim from item # XXXX is unknown. We had no such claim and have no clue where this orignates from. We also have had not had insurance with the XXXX. 

XXXX. We have never had any claims in man and XXXX of XXXX and have never been insured by XXXX XXXX. We have not had any towing to any vehicle. 

Per XXXX, XXXX XXXX had XXXX days to respond to my intial dispute ( case XXXX ) and failed to comply. I called to initiate the dispute in XXXX. All items were in dispute. I then called seeking resolution on Monday XXXX XXXX. I was notified the dispute was open and I could call on Friday as XXXX XXXX had until Thursday to respond. I called back on Friday XXXX XXXX and was told the dispute was closed but there had been no resolution letter or response generated. They would have an individual call me once they figured out what occured and provide resolution. I did n't recieve a call back. On Monday XXXX XXXX I called again and spoke with XXXX who again told me there was no resolution letter generated and confirmed the 30 days had passed. I requested all of my data in question to be deleted per law. She stated she would call me back. After recieving a missed call about XXXX hours later, I called back and spoke with XXXX on XXXX XXXX and was told a resolution letter was now generated and it was read to me. He stated it would be mailed and emailed out to me. As of XXXX XXXX I have not received anything from XXXX XXXX. 

Per my conversation with XXXX I initiated cases XXXX and XXXX stating the resolution was not complete in the time allowed by law. Per law the items in question must be removed from my clue report as it took longer then what than the allowed time to respond. I have recordings of conversations and documents that substantiate my claim directly from the insurance company they claim to have been reporting for. These documents were not taking into consideration. How did they verify anything?

Company response to consumer: Closed with explanation