Consumer complaint received 2015-09-29
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX XXXX, I sent you an e-mail regarding and request for Home Affordable Modification ( HAMP ) through Aurora Loan Servicing. I was very pleased to receive help from the Department of Treasury ( XXXX XXXX ) from the XXXX who was able to help me. Aurora presented a 2.0 % loan modification as my only option to stay in my home. This brought my payment to down to {$2100.00} of course this was still over 50 % of my income and because of this I was not able to make the payments. Of course, you know that Aurora went out of business they of course sold my loan to Nationstar Mortgage ( Loan # XXXX ). Since XXXX to presently, I have applied for numerous modifications attempting to get the HARP2- the principal reduction. My home is currently worth XXXX in value while my loan is {$460000.00} and of course I have been denied several times. In the XX/XX/XXXX, I received a phone call after XXXX from a XXXX XXXX XXXX XXXX offering me in the range of $ XXXX {$5000.00} in cash to sign a legal document for Nationstar that would resolve a minor clerical error. Of course, I did not agree to sign and became very skeptical of his request. Days later, on XXXX/XXXX/XXXX a complaint was filed and served at my door step at XXXX from this attorney representing Nationstar Mortgage company case # XXXX XXXX out of XXXX XXXX court. Of course, I responded to this complaint myself on XXXX/XXXX/XXXX without any legal assistance. I attended the case management conference hearing on XXXX/XXXX/XXXX. In which the judge set a mediation date to resolve this matter. On XXXX/XXXX/XXXX, I attended the mediation with the court mediator XXXX XXXX who told me that I should sign the letter. Of course, the mediator would not let me see the letter and I was told that a trial date has been set for XXXX/XXXX/XXXX during this meeting. I requested that I see the letter and requested for them to grant me a modification so that I may stay in my home. The below is what is requested from the mediator and he showed this information to the attorney : Principal Reduction ; Current balance - {$460000.00} Principal reduction - {$200000.00} New loan amount - {$260000.00} Interest rate 2 % - principal n interest - {$970.00} Taxes and Insurance- {$520.00} New total payment- {$1500.00}. They denied my request and I was told they would see me in court. Since XXXX/XXXX/XXXX, I have spoken to countless attorney 's that said they would take my case at a starting rate of {$4500.00} and {$500.00} a month retainer. I was able to meet with XXXX XXXX XXXX from XXXX XXXX XXXX who was able to pull up the deed of trust and showed me that my legal discloser was blank. In which, either Aurora or Nationstar failed to record the legal discloser which is a major clerical error which puts my secure property as an unsecure debt which is not attached to my property. Mr. Obama, I am a hard working XXXX XXXX woman who is a divorced mother of XXXX daughters. I am the original home owner and I work for XXXX for 15-years. I am in desperate need of your help, I am asking for help to keep me and my children in our home. Based on my income, property and the principal reduction program, my mortgage should be in {$1200.00} to {$1300.00} range. My fear is that when I go to my XXXX/XXXX/XXXX, the judge will force me to sign the corrected documents and they will foreclose on my property ; leaving me and my children homeless. I have tried XXXX, XXXX California and other programs they have not helped me. I can not afford an attorney and since my recent experience with the court appointed mediator ; I do not trust that if the judge assigns me a court appointed attorney that he/she would not be in my best interest. Please help me and XXXX daughter stay in our home.

Company response to consumer: Closed with explanation