Consumer complaint received 2021-07-23
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
To Whom It May Concern : Consumer Financial Protection Bureau XXXX XXXX XXXX Account Ending : # XXXX and # XXXX XXXX XXXX XXXX # XXXX XXXX, Florida XXXX This communication including attached correspondences and billing statements is my official request to file a complaint against the financial institution being JP Morgan Chase Bank. Originally, contacted the Consumer Financial Protection Bureau on XX/XX/2021 about the issue ; however, required more time to fully gather the information to substantiate my claim and what I consider to be an inappropriate reduction of my available credit lines. 

Kindly review the documents provided regarding the matter and should any additional information be required on my behalf please let me know. My main concern with what occurred, is at the time Both account ( s ) ending # XXXX as well as # XXXX had a healthy available credit of {$8000.00} / {$5000.00} respectively. 

Nonetheless, Chase Bank saw it fit to lower the available credit limits principally to the amount of debt/balance owed on each card at the time ( refer the statements furnished ). Which you could imagine, would have put my utilization for Both products at almost 100 % and devastated my overall credit profile with the three credit bureaus ( XXXX XXXX and XXXX  ). Frankly, I find this to be objectionable, unwarranted and an egregious act on their part!

I would desire JP Morgan Chase to refer one late payment greater than 30 days nor any other outstanding debt obligation in Collections which in effect would have deemed me a credit risk. According to them, a periodic review was conducted on the account ( s ) referenced above and once again they felt it absolutely appropriate to place these previous large credit limits against the remaining unpaid balances in good standing at the time. 

Reaffirming the above, I am sure they would be hard pressed to refer one applicable late payment noted on any line of credit they afforded me to justify irrevocably harming a business relationship we had since XXXX for the account ( s ) ending # XXXX / # XXXX referencing the other. To close, I will do my best to remove myself ; and others, I might influence from conducing any further or prospective business with this financial institution due to this one interaction. Luckily, I had a means of removing these debts and conceivable negative ramifications from their callous and underserving control.

However, I ask you to ponder this what about those individuals and families Not so fortunate! Never had an issue before with JP Morgan Chase Bank worth mentioning until now, but this surely is one I will never forget nor forgive! 

Reflecting upon it now, it is in fact reprehensible on their part in this period of a Covid19 virus epidemic and Americans facing financial difficulties to have acted in such a manner. In which, I can almost guarantee Not being the Only one affected by such mischievous actions. I plan to forward this complaint to my congressmen/women and senators office so they aware the activities which this financial institution has deemed acceptable and suitable means of doing business. 

Thank you for your time and attention given regarding this important matter! 

Respectfully, XXXX XXXX XXXX

Company response to consumer: Closed with explanation