Consumer complaint received 2019-04-03
Company: Credit Karma, LLC
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
- on XX/XX/XXXX XXXX I replaced a new bank account on my XXXX XXXX services site regarding the lease of XXXX XXXX XXXX model that I had acquired during the XXXX of XXXX. 

- on XX/XX/XXXX XXXX the transaction of {$180.00} was successfully charged. 

- I had never skipped any payment during my first year since I had got the vehicle. 

- There was more than sufficient funds available in my afore mentioned bank account. 

- For the next two months, I was not charged for my vehicle. 

- Around XX/XX/XXXX, I observed that my payments were not deducted from my account for the last two months. 

- Upon inquiry I was told by the collection department that they have no knowledge of what had happened. The assured me that someone will call me within 24 hours. 

- Nobody contacted me from customer service. Upon calling, they told me that I had requested not to call me. It was strange because the collection department told me earlier that someone will get in touch with me. 

- I asked them to go ahead and charge my same account for two outstanding and one upcoming lease installments. But they refused and said that I will have to remit these transactions to them instead. 

- I wondered why and upon inquiry I was told that I had defaulted for two months and that my case was given to collection department. 

- I asked them as to why I was not informed by mail or email and do they have any proof that I had lapsed on the said discrepancy for which they had no response. 

- I told them that I am not going to pay any surcharges as it was not my fault. They do not have any proof that there was insufficient funds in my account. I have the online bank statement to attest it. 

- They agreed and waived off the penalties. I also intimated them to not report this to credit because it was incorrect and that there was a technical systems error on your part and that I had not lapsed in payments from my side. 

- I was assured that if might reflect initially because the outstanding payment crossed that 60 day mark but that it will be removed from my credit history. 

- On XX/XX/XXXX I sent XXXX XXXX Services the three installments amounting to {$560.00} on XX/XX/XXXX they waived off the penalties amounting to {$20.00} which is reflected in the XXXX XXXX Services Statement. 

- Also my credit history can reflect that I had never missed any payments from any creditor. And that within a year my credit limit has gone from {$1000.00} to more {$50000.00} with a credit score of XXXX with XXXX, XXXX with XXXX and Fico Score XXXX. 

- This has been due to my responsible spending habits and ability to furnish my financial obligations in a timely manner. 

- Upon my dispute with Credit Karma I was informed in an ambiguous fashion that the payment was on time. And that the amount disputed are incorrect. 

- In both cases it is redundant and inaccurate. As there was no failure on my part whatsoever and this conclusion given is rather confusion impeding the rightful course of action.

Company response to consumer: Closed with explanation