Consumer complaint received 2021-08-09
Company: FCI Lender Services Inc.
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX approached us to offer a loan to help us catch up with things after we purchased our home we saved for 10 years to buy in XXXX. 

They had my wife sign a Power of Attorney and said they could help manage her intellectual property business. They had access about about $ XXXX. They offered a loan to help us catch up on expenses paid when purchasing XXXX XXXX XXXX and XXXX XXXX XXXX and for building a home there per the developers home buyer 's program.

We discovered they do not and did not have a lenders license. They had access to our funds and promised different terms on the loan than what we signed. After they paid themselves 6 points on the loan plus costs. They said default rate was 18 % and late fee 10 % per month. Balloon payment impossible to pay of $ XXXX after 12.5 months. They did not give us escrow documents. They since filed an unlawful detainer during COVID even though we have title to our home and owe them nothing. We discovered the attorney for XXXX is friends with XXXX XXXX XXXX ( whoi changed our FHA loan on our primary residence to a commercial line of credit without us signing anything? This is so crazy we should speak on the phone. We were evicted from our home of almost a decade on XX/XX/2021 XXXX County sheriffs would not look at our paperwork and the commissioner gave possession of our home to XXXX XXXX XXXX XXXX XXXX XXXX ( we can only find info on this person in an SEC ban ) we have never met him, a Delaware company XXXX XXXX doing business in California, but suspended at the time of the Summary Possession Judgement and 8 % to XXXX XXXX XXXX which is actually a fund that has a XXXX  described by XXXX XXXX, loan managed by FCI Servicing ( suspended in California ) and XXXX  XXXX XXXX. They always foreclose and always give the property to the fund manager. ( XXXX and many others ) They also go as XXXX XXXX XXXX and XXXX XXXX XXXX and XXXX XXXX  XXXX XXXX and more. If someone ever would bid on the predatory planned foreclosure sale, they keep the equity and do not even give that to the homeowner. XXXX XXXX XXXX was involved in XXXX foreclosures. XXXX County Commissioner XXXX is part of the fraud or ignorant and XXXX County Civil Sheriffs searched our home without a warrant. The same day my XXXX  year old dog died and XXXX  days before my birthday. We left in my XXXX year old yoga guru 's XXXX  year old XXXX  with my dog 's lifeless body. It was the worst day of my life. Our home looked perfect and we have been trying to be heard in court. But it is so difficult and sheriffs are on the lawyer 's side. We had been in hotels for a month, and kept thinking this had top be a misunderstanding. But the attorney for XXXX now represents the lot developer and took that back too, even though we paid all payments and had approved plans. So much more to tell. Please call of email. I can upload all of the documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation