Consumer complaint received 2018-03-02
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am filing this complaint because, immediately following hurricane IRMA, I contacted my creditors to inform them that my home and my family and I had been impacted by hurricane IRMA. I was informed at that time, Capital One had measures in place to assist those individuals accounts, impacted by this natural disaster. I was told they would be eligible for a hardship, which would defer all payments, interest, and late fees for 90 days and if I needed additional time, they would be able to make further arrangements. It was not brought to my attention until a couple of months ago, that Capital One reported delinquent payment during this period which I was instructed no payment was due. My residence was listed as a natural disaster area, by the governor of FLORIDA, I reported my situation timely, and was advised on what I should do, now I am suffering the effects of derogatory credit reporting, which should not have been reported as late. I have not had any late payments more than 30 days to my account prior to this event, nor have I had any late payments more than 30 following this event. Capital One is the only creditor who reported my payments as late for 3 consecutive months, and their actions have effected my credit report tremendously. I have spoken with numerous supervisors and was told they would resolve this issue, but nothing has been done. I reported this to the credit bureau and they disputed the report. Capital One is stating that the report is correct and I should have never received the hardship, they waited till after the hardship period and went back and reported my account delinquent for the entire period of the hardship. Their unfair credit reporting practices have impacted my credit score with all credit reporting agencies, creditors, lenders to the point, I can not obtain financing to consolidate my debt. I spoke with a supervisor at Capital One, XXXX XXXX, on XX/XX/18 after speaking with the credit bureau which they informed me that Capital One stated the reporting was correct. This is incorrect, because I was given a hardship and told no payment as due. XXXX XXXX confirmed I was placed on a hardship due to the nature of events. Under the circumstance, she did not understand why Capital One had reported my payments as late, she further went and stated that the late reporting had been deferred during this period, and when the hardship ended, and I should not have been given the hardship. She stated that my account was delinquent from the month before, but my payment is not 30 days late at the time of the natural disaster. I called Capital One and informed them of my situation prior to the end that payment period. I was told no payment was due, and my account would be deferred for 90 days. Capital One reported my account as late for 3 months. Again, this has created a hardship for my self and my family. I realized that I have made payments days late in the past and I was charged a late fee for doing so, but not past 30 days which would have resulted in impacting my credit report. Again, these are unfair credit practices and reporting. If Capital One did not want to honor the hardship offered to me, then perhaps they should have told me and I would have made other arrangement to ensure they were paid timely. They offered a service and reneged on it, without informing me or advising me of there intent to do so. The had no reason and no right to report my credit as late for 3 months, since I was told by Capital One employees on several phone calls that no payment was due. The only fair resolution to this issue would like to se is for Capital One to fix this error, and report to the credit bureau that my account was current for the 3 months, they falsely reported as delinquent during a state of emergency, which a moratorium had already been established by the Governor of the State of Florida.

Company response to consumer: Closed with explanation