Consumer complaint received 2018-07-20
Company: WELLS FARGO & COMPANY
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
On Friday XX/XX/2018 I returned a call from XXXX after they left a message referring to " allegations '' for a debt that was 9 years old and under the amount {$300.00}. During the call while I was trying to receive information about these allegations, the rep, Mr. XXXX XXXX ( or so he called himself ) called me " young lady ''. I asked that he refer to me as " Mrs. XXXX '' moving forward. He continued to move forward as if I hadn't said anything. When he explained the debt to me, I was surprised and informed him I barely recalled it and that I was no longer at the address he had on file. I asked if information could be mailed to me so I could resolve the issue. At this point, he became very irrate, raising his voice, and telling me that I was an adult and should ... .I didn't hear the rest because I told him I found him to be disrespectful and wouldn't be continuing the call. I hung up. He called back from XXXX. I told him that I was willing to work with his company if another rep called me as I found him to be abusive and would report him. I hung up. He called my husband ( who was not my husband at the time of this alleged debt ) and tried to tell him that I was going to be served. My husband was driving at the time and asked if he could be called in five minutes to discuss the issue so he could pull over. The rep became irate again and told my husband he didn't have to call back and that he was doing him a favor, but he wasn't going to help him. Nervous that they had my contact info, I contacted CFPB for advise on how to proceed. Though the CFPB couldn't be 100 % sure, they said it sounded like a scam. I contacted the XXXX to collect more information and spoke with a rep named XXXX XXXX did provide me with the name and location of the company, XXXX XXXX XXXX in XXXX, TX, but then told me " it's above my pay grade '' to provide me with additional information and transferred me to Mr. XXXX again. I told Mr. XXXX I was ready to resolve the issue, but first I needed more information and requested a professional license #. He became irate again and said I was rude and hung up on him so he wasn't going to help me and that he didn't need to provide me with a professional license # because they were a law office not a debt collection agency. He reiterated that he tried to help me, but since I talked and acted like I was smarter than everybody he wasn't going to help me and by the way, I wasn't as smart as I thought I was. He also told me the attorney 's were drawing up the paperwork right now for the county and that I could discuss it with the judge. He also informed me they had recorded me and were sending that to the judge as well to hear how nasty and rude I was. If this is real, the only person who should have concerns is him as I remained appropriate at all times in the discussion and offered opportunities to resolve the matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation