Consumer complaint received 2018-02-26
Company: Mercedes Benz Financial Services
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I just got my credit report from XXXX  today from after disputing for the umteeth time and Mercedes Benz Financial Deleted a good standing account off my credit out of retaliation! Mercedes Benz Financial services granted a joint account to us on XX/XX/XXXX at a 3.4 % for 66months where we paid off this account on XX/XX/XXXX much sooner than expected in the amount of {>= $1,000,000}. MBFS has since then intentionally provided false and inaccurate payment information and payment history for this account where they would NOT remove on the month of XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX placeing and X for unknown for the month or not include that month at all in the payment history then for over a year since paying MBFS for payment receive MBFS made a very high debt of {$50000.00} with incomplete reporting and furnishing to credit agencies causing my credit score to drop and me getting financed at a good rate for the next vehicle I bought behind them XXXX XXXX not seeing our credit worthiness cause us to get approval at a 5.4 %. I have since then complaint to IL Attorney General, XXXX, FTC, IDFPR and Dept of Human Rigths about this repeated RETALIATION! Where MBFS refusing to correct the payment received to the factual amount of {$25000.00} when after everytime I dispute what they kept intentionally providing that is wrong MBFS provides inaccurate payment received as {$460.00} which isn't true. MBFS will not show the correct payment recieved on XX/XX/XXXX as {$25000.00} on me but did after a year for the co-buyer XXXX XXXX XXXX on XX/XX/XXXX! Instead of MBFS correcting the false and inaccurate infor of {$460.00} they DELETED IT OFF MY CREDIT ALTOGETHER which is wrong cause this is a good standing account that other creditors should see! if I did NOT pay them & didn't pay them off they would have place a negative rating on me showing unpaid with a large or high debt that is outstanding and would not DELETED off me so this is intentionally HARMING AND HURTING MY CREDIT! for them to wait over 2yrs to correct a dispute that they refuse to then deleted is unacceptable! I WANT THIS REINSERTED AND CORRECT ON MY CREDIT AT ONCE! MBFS is RETALIATING AGAINST ME AND I AM A XXXX XXXXYR OLD VETERAN that is being harassed, bullied and strong armed by them daily! I have disputed with consumer agenceies all three over 10 times and Mercedes Benz Financial Services refuses to fix and correct this. I just did a complaint again with IL attorney general complaint number # XXXX MBFS attorney and them purposely provided both our full social security number mishandling and abusing our financial information! I socials should NOT have been placed XXXX for all who came in contact with their documents MBFS provided to XXXX for my complaint to see! that was irrevelant and done maliciously! This is the third time they done this. MBFS waited til after they responded to my complaint and disputed with XXXX  to DELETED if off my credit report! This is wrong and really hurtful and upseting that I came to them in good faith paid all payments on time gave them my business for MBFS to mess up and purposely XXXX up my credit cause I made multiple complaints on them prior where they are currently under investigation with dept of Human rights for Civil Rigths violation 2017CP0857 & 0859 from discrimination where they did a credit correction for another customer XXXX XXXX on XX/XX/XXXX where they updated and did his credit correction but refused my credit correction. along with many more discriminating and retaliating business practices cause I am XXXX, elderly and a veteran in which they knew this prior to our business dealings. This complaint at all locations should be closed down and FINED!

Company response to consumer: Closed with explanation