Consumer complaint received 2021-02-18
Company: Amsher Collection Services, Inc.
State: AL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX my apartment complex sent out an email stating they signed an agreement with XXXX XXXX for internet and TV services and to stay tuned as to when we could start signing up for service. On XX/XX/XXXX they sent out a follow-up email stating we would be able to contact XXXX and have services set up as of XX/XX/XXXX. I immediately called to have services set up, as we have all been unhappy with our existing service provider. I spoke with a representative and they set up my account. I opted to use the XXXX XXXX vs a cable box. They set my account up so I was paying for the XXXX XXXX  monthly with my cable bill. On XX/XX/XXXX, I was not able to set up service and they said they would send out a technician. Then I received a call stating they were canceling the technician until they were able to send out the construction team to the site. Apparently they were not able to offer services with the existing wire. On XX/XX/XXXX we received an update from our leasing office that they would be installing additional infrastructure/wiring on the property. I waited. Then I received a bill for services. I called XXXX inquiring about the bill since my services were not active. They instructed me to disregard the bill and said they would notate my account. A couple of weeks later, I called back to inquire about my services and they didnt have an update yet. I received another bill and called in again. I was given the same information to disregard the bill and they would notate my account. This went on for a while as I waited for services that I never received. They eventually canceled my account. Unbeknownst to me, they sent my account to collections. Even though they have documented proof that I called inquiring about my account at least twice a month. I work from home and obviously need my internet services so this was quite disheartening. They sent my account to collections, never sent me a final bill. The collections company reported the invalid debt to my credit report, without ever making a call to me, nor sending a collections letter. I received the first collections letter this month of XX/XX/XXXX, after they already reported to my credit report. I know my rights and I failed to receive a dunning notice prior to collections efforts for an invalid debt. This action of invalid reporting dropped my credit score 34 points for an account that was in dispute with XXXX XXXX and neither company contacted me regarding the account. I made all of the calls out. Spectrum would not continue to bill me monthly for the XXXX XXXX  which is what we agreed on. They now wanted me to pay for it in full since they could not offer the proper services. They would not allow me to send it back. The only reason I had the device was for their TV services which I do not have. Its now just sitting there. I called back to Spectrum and filled yet another complaint asking to have this removed from my credit report. Ticket # XXXX was filed in their system. On XX/XX/XXXX I then received a voicemail from Destiny, phone number ( XXXX ) XXXX and she gave me a different ticket number of # XXXX and asked that I give her a call. I have called several times, sometimes twice a day and she never answers the phone. I have left several voicemail messages and have yet to receive a call back. I am beyond frustrated and can not waste any more time with this. It is unfair how these corporations are able to ruin consumers when it is their fault.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation