Consumer complaint received 2017-11-07
Company: Synovus Bank
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
Starting at the beginning, Synovus Bank must make the balance due on my credit card account XXXX on an immediate basis. On XXXX XXXX XXXX I wrote a letter ( mailed next day by XXXX priority mail ) to  Synovus Bank requesting that the Bank make the balance due on my credit card account XXXX. This was effective with the promptly enclosed payment of XXXX}. I explained that the bill dated XXXX/XXXX/XXXX was in error as follows : 1 ) late payment fee of XXXX ; and 2 ) interest charge purchase of XXXX}. I explained the reason was because I did not make my payment late, the evidence being that I have never made a late payment. Additionally, I requested that the Bank close my credit card account effective immediately. 

Next, on XXXX XXXX XXXX I wrote another letter ( mailed same day by USPS priority mail ) repeating the request that the Bank make the balance due on my credit card account zero. I had heard nothing from the Bank. I explained that the latest bill dated XXXX/XXXX/XXXX continued to be in error as follows : 1 ) per my previous letter, the late payment fee was a mistake ( still totaling XXXX ) ; and 2 ) per my previous letter, the interest charge purchase was a mistake ( now totaling XXXX} XXXX. Additionally, I explained that I did not authorize a newly posted XXXX XXXX Membership transaction ( XXXX ), because I did not take the XXXX XXXX XXXX and I had closed the credit card account. 

Next, on XXXX XXXX XXXX I wrote another letter ( mailed same day postage prepaid by the Bank ) responding to the Banks letter dated XXXX/XXXX/XXXX. The Bank requested information about the XXXX XXXX Membership fraudulent transaction. I explained that I had never authorized the Membership, and, anyway, I had closed the credit card account. 

Next, on XXXX XXXX XXXX, I wrote another letter ( mailed same day by USPS priority mail ), requesting the Bank to cease and desist from sending me any future bills. This included the latest statement dated XXXX/XXXX/XXXX and the past due warning dated XXXX/XXXX/XXXX. By now, the late payment fee amounted to XXXX. The interest charge purchase amounted to XXXX. And I was still being charged XXXX for the fraudulent transaction. I notified that Bank that I was having pain and suffering as a result of its actions. I reminded the Bank that the matter was in dispute. 

Next, on XXXX XXXX XXXX I wrote another letter ( mailed next day by USPS priority mail ) repeating the request that the Bank make the balance due on my credit card account XXXX. I had heard from the Bank about the fraudulent transaction. In a letter dated XXXX/XXXX/XXXX, the Bank had notified me of suspected fraud in connection with the Membership and had determined I was not liable for any charge arising from the transaction. I explained that the Banks bills ( including the latest dated XXXX/XXXX/XXXX ) continued to be mistaken. This was because, as enumerated in my letters of XXXX, XXXX, and XXXX, the late payment fees ( now totaling {XXXX} ) and interest charge purchases ( now totaling XXXX ) continued to be in error. Additionally, I explained that, despite the Banks XXXX/XXXX/XXXX letter agreeing with the fraudulence of the transaction, I was continuing to be charged XXXX for the fraudulent transaction. 

Today, on XXXX XXXX XXXX I am writing another letter ( to be mailed by USPS priority mail ) re-repeating the request that the Bank make the balance due on my credit card account zero. I am reminding the Bank that the Banks bills ( including the latest statement dated XXXX/XXXX/XXXX and the past due warning dated XXXX/XXXX/XXXX ) continue to be mistaken. This is because, as enumerated in my letters of XXXX, XXXX, XXXX, and, lately, XXXX, the late payment fees ( now totaling {XXXX ) and interest charge purchases ( now totaling XXXX ) continue to be in error. Additionally, I am reminding the Bank that, despite the Banks XXXX/XXXX/XXXX letter agreeing with the fraudulence of the transaction, I am continuing to be charged XXXX for the fraudulent transaction. Furthermore, I am re-requesting the Bank to cease and desist from sending me any future bills. I am re-notifying the Bank that I am having pain and suffering as a result of its actions. I am re-reminding the Bank that this matter is in dispute. 

In conclusion, to cease and desist from its negligent actions, to avoid liability for my pain and suffering, and to honor the dispute, the Bank needs to make the balance due on my credit card account XXXX on an immediate basis.

Company response to consumer: Closed with explanation