Consumer complaint received 2021-06-03
Company: TD BANK US HOLDING COMPANY
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
On or around XX/XX/XXXX, I received an alert by XXXX XXXX, notifying me that TD Bank reported to one or more credit bureaus a {$25.00} balance with " Open Date '' XX/XX/XXXX. I am not aware of any balance with TD Bank. Since then, I have numerous times contracted TD Bank by phone to determine the nature of this {$25.00} balance that seemingly appeared on my credit report, out of nowhere, on or around XX/XX/XXXX when I was notified by XXXX XXXX. TD Bank has not provided any relevant information to date. Instead, after long waits, I was transferred from one department to another, or l was informed that someone will call me back. They did not. 

In the meantime, I filed disputes with all three credit bureaus. To the best of my knowledge, none of them resolved the dispute. It seems they took for granted the credit report filed by TD Bank, without further investigation into the validity or lack of thereof the {$25.00} debt/balance TD Bank contends. 

On or around XX/XX/XXXX, I sent via certified mail, a Debt Collection Verification letter ( using the CFBP template letter as a guide ) to at least three different TD Bank offices. Subsequently, upon my phone inquiries, I was told by two different TD representatives that my certified letter was received by TD Bank on XX/XX/XXXX. 

Today, XX/XX/XXXX, I called TD Bank again, to find out when I should expect a written response to my letter. After about 40 minutes on the phone, mostly waiting for a supervisor to pick up, I was transferred to TD Customer Service. The Customer Service representative, in turn, advised me to fill out a " Consumer Credit Report Dispute Form '' and submit it to : TD Bank XXXX. XXXX  XXXX XXXX, South Carolina SC XXXX Unfortunately, the form shows that the above address is to be used " If you have a XXXX Credit Card with TD Bank ''. I do have a XXXX Credit Card with TD Bank. However, TD Credit Card Services has already acknowledged, in multiple occasions, that my account has been in good standing and I do not owe or have a {$25.00} balance on my TD credit card. As a result, sending the form to this office will not resolve the problem.

To avoid further delays, I request that CFPB would contact TD Bank on my behalf to to respond to the specific questions I address in my XX/XX/XXXX letter ( see copy attached ). 

Below are the questions I addressed in my XX/XX/XXXX letter : " Please supply the information below so that I can be fully informed : Why you think I owe the debt and to whom I owe it, including : The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed. 

If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other name by which I might know them, if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from. 

Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay? 

If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay. 

The amount and age of the debt, including : A copy of the last billing statement sent to me by the original creditor. 

State the amount of the debt when you obtained it, and when that was. 

If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law. 

If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them. 
If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated. In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law. 

Tell me when the creditor claims this debt became due and when it became delinquent. 

Identify the date of the last payment made on this account. 

Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that. '' Thank you for your attention to this matter.

Company response to consumer: Closed with monetary relief