Consumer complaint received 2021-06-11
Company: Shellpoint Partners, LLC
State: ID
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Dear Consumer Finance, I have a scheduled trustee/foreclosure sale on XX/XX/XXXX from a third-party debt collector by the name of : Shellpoint Mortgage XXXX XXXX XXXX, XXXX SC XXXX Attorney for Debt Collector XXXX XXXX, XXXX XXXX Attorney XXXX XXXX XXXX  XXXX # XXXX, XXXX XXXX XXXX, UT XXXX, loan number # XXXX My Information : XXXX XXXX XXXX Mailing, address : XXXX XXXX XXXX XXXX, XXXX  XXXX, XXXX XXXX  ID XXXX No mail property address is XXXX XXXX XXXX XXXX XXXX ID XXXX, I am a pro se litigant, I have spent all my money on attorney fees for years, now I have to fight on my own and I am requesting any assistance you may provide me so I can stay in my home, especially since COVID-19 has devastated many people including myself and we are all going to lose our homes if nothing is done.

I am desperate to find any help I can to fight off these predators, can you please send this to an upline or to the bureau department head for immediate attention and help? Time is of the essence since the sale date is less than a month away. 

Please follow up with me I have provided all my contact information. My loan was originally a XXXX XXXX  Loan, they are now telling me it no longer is. Would you also provide information on this as well? 

Shellpoint is supposed to follow the Federal Government guidelines, but so far they deny that they don't have to follow any guidelines, rules, or procedures, including the foreclosure moratorium. 

Shellpoint tells me to send them my financials to see if I would even be considered for a loan modification instead of going through the proper channels, In the meantime, they are NOT going to stop or postpone the foreclosure XX/XX/XXXX sale, so what good is that? 

I do not have enough time to gather all of the documentation and paperwork they want me to submit. I am working extremely hard to gather my financials, but I dont trust them, and I want to go through the proper procedures and work with lost mitigation.

I doubt very seriously that Shellpoint is seriously considering giving me a fair shake at a loan modification, they see the equity in my home and have shown no indication of providing me with a loan modification, I have equity more than {$400000.00}.

Shellpoint wants my home and the equity ; they are definitely preyi
ng on people that are down and out. I pray and plead with you to please assist and help me in any way you possibly can to prevent this tragedy and the loss of my home of over 21 years. 

For one time I would like to be able to count on my government to help me. 
Sincerely, Desperate in XXXX XXXX  Idaho XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX XXXX, ID XXXX Thank you very much, hope to hear from you very soon. 

P.S. When you receive this email will you please respond so I know you received it.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation