Consumer complaint received 2020-05-06
Company: Specialized Loan Servicing Holdings LLC
State: MD
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
First Complaint = CFPB Complaint No. XXXX Specialized Loan Servicing, LLC response filed XX/XX/XXXX Second Complaint Against : Specialized Loan Servicing, LLC XXXX. XXXX  XXXX XXXX, CO XXXX Regarding : Mortgage for our Homestead Located at XXXX XXXX XXXX, XXXX, MD XXXX In spite of our first complaint filed and identified as CFPB Complaint No. XXXX ( First CFPB Complaint ) being closed as satisfied, Specialized Loan Servicing, LLC ( SLC ) persists in its unlawful servicing practices in violation of Regulation Z, Title 12 Part 1026-41. 

First, XXXX XXXX XXXX is our homestead property ( XXXX XXXX XXXX ) contrary to SLCs  willful, false and misleading misidentification as Secured by a rental property in SLCs  First CFPB Complaint response on XX/XX/XXXX ( SLC First response ). 

Second, SLC  refuses to make any filings or provide any mortgage information required by bankruptcy, banking, or mortgage servicing laws while SLC First response misinforms the CFPB that our mortgage liability was Discharged in Bankruptcy, which persists since SLCs acquisition of our mortgage servicing obligations. To be clear, our homestead mortgage is not included in our chapter XXXX plan, has not been discharged, and we continue to pay our mortgage outside of our chapter XXXX plan as explained by our chapter XXXX Trustee ( Exhibit A ). See attached Exhibit A. Unmistakably, XXXX  XXXX XXXX filed a claim in our chapter XXXX case in XXXX of XXXX and was making the required filings in accordance with the law. 

Third, SLC persists in disregarding its legal requirements to provide periodic statements required by law despite SLCs  dog and pony show for the CFPB by SLC First response. ( 12 CFR 1026-40 ( ix ), 1026-40 ( x ), 1026-40 ( xii ) ). 

Indisputably, as the Servicer of our homestead mortgage, SLC  is legally obligated to provide periodic statements ( monthly statements ) which reflect : a. the current interest rate ( ours being a variable interest rate ) ( current rate = 3.25 ) b. the last payment and distribution of that payment ( principle and interest ) c. the amount due and the due date of the next payment Undeniably, SLC First response did not include a periodic statement and to present date we still have not received any periodic statements as required by law. 

a. Prior to XX/XX/XXXX - XXXX  XXXX XXXX sent a periodic statement - every month ( XXXX Acct XXXX. XXXX ) b. After XX/XX/XXXX SLC has sent Zero ( 0 ) statements ( SLC Acct. No. XXXX ) Although not required by law, SLCs form to receive monthly statements was submitted by us and received by SLC. 

Nefariously, SLC fraudulently claims our mortgage liability was Discharged in Bankruptcy as part of an apparent fraud scheme to deceive ABS / MBS investors into believing that the investors investments have been Discharged in Bankruptcy to facilitate SLCs money theft scam to siphon the ABS / MBS Investors trust money and or assets, however these facts are irrelevant to our rights to receive periodic statements which can not be included in SLCs crimes against investors and investor trusts.

REMEDY : 1. Provide us electronic or online access to our mortgage ; and 2. Send paper periodic statements by mail ( monthly )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation