Consumer complaint received 2019-02-11
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
Previously on XX/XX/XXXX I had made a monthly XXXX   XXXX  ( formally XXXX XXXX XXXX ) payment for {$53.00}. I had made a mistake by charging my Chase Bank account. I wanted to charge my XXXX XXXX credit card instead. So I had called into XXXX to change my credit card information from Chase Bank to XXXX XXXX. The representative had told me that they were able to change it, but it will take about three to seven days to see it back on my Chase Bank account. 
Then about XX/XX/XXXX, I had called into XXXX and asked the representative what the status of my credit. According to the person who I had spoken to told me that will issue me a credit, but it was still pending on my account. Then tells me that it will take about three to seven days after the charge will post on my Chase Bank account. 
Approximately three days after that I had called them again. This time they had told me the same thing and could NOT give me any information on which credit card was credited. 
Then about XX/XX/XXXX I had called into Chase Bank to dispute the {$53.00} back on my Chase Bank account. They were able to put in the dispute against XXXX. Yet Chase Bank need more information in regarding the discrepancy between Chase Bank and XXXX XXXX. I had received notification from Chase Bank requesting that information about a week latter. 
I then received a phone call from Chase Bank. The male representative had threaten me that the {$53.00} was already reversed back from my Chase Bank account due to NOT supping them with any information. But at that time when I had checked my Chase Bank account online, nothing was taken out as of " yet. '' This was totally uncalled for! Please take into account that I have NOT received any notification from Chase Bank when I had spoken to that representative in regarding the reversal out of my Chase Bank account. 
I had called into XXXX XXXX. According to their representative that XXXX XXXX had already credited on their account instead of the Chase Bank account. 
Thereafter I had automatically called into XXXX XXXX. But there was nothing that they can do because the credit was already been processed. 
I had called into Chase Bank Claims Department and told the representative what had happen. The person only gave me the " yes '' routine and could NOT provide me with any information. 
I then corresponded with the XXXX and put in a dispute against XXXX. Yet this dispute was resolved with a XXXX  's Specialist. 
Then on XX/XX/XXXX I had called back to Chase Bank. This time a female representative and told the person about this crisis. She had told me the only thing I have to do is write a letter along with the XX/XX/XXXX XXXX XXXX invoice even if there was a negative {$56.00} on that account. 
On XX/XX/XXXX I had went to my local Chase Bank and giving the worker a notarized letter along with the XXXX XXXX invoice to fax over to their claims department. 
Then on XX/XX/XXXX I had received a notice from Chase Bank Claims Department. According to the notification that all charges on my account was all " correct '' and they were going to reverse the {$56.00} out of my account on XX/XX/XXXX. 
The same day I had automatically called into Chase Bank to see if I can put in a appeal due to not pinpointing the mistake from the beginning and for doing everything I was told to do! 
If I do NOT get this resolved, I will be down {$56.00} for Chase Bank NOT pinpointing the " mistake! '' I feel that I am being penalized for NOT pinpointing the " mistake '' from the beginning!

Company response to consumer: Closed with explanation