Consumer complaint received 2017-05-23
Company: Experian Information Solutions Inc.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am seeking to file a complaint against XXXX XXXX XXXX XXXX XXXX for fraudulent practices. For the past three years, I have attempted to get my XXXX XXXX Credit Card Accounts credit reporting correctly to the credit bureaus but to no avail. In XX/XX/XXXX XXXX XXXX acquired XXXX XXXX and during the acquisition I already had a XXXX XXXX card and a XXXX card. I have been a XXXX XXXX cardholder for many years and have always enjoyed a low interest rate of 9.9 % on my card, due to my good credit, until the acquisition and when I attempted to close my XXXX card. On XX/XX/XXXX I called XXXX XXXX to close my account after receiving notice the XXXX XXXX would now acquire them. There was no need for me to have two XXXX XXXX accounts. I made the payment for the final amount due on my card and received confirmation of payment and was assured the account would be close after the payment cleared. To my dismay, they did not close the account. I continued to receive my regular bills from my original XXXX XXXX account which I paid on-time and I never received any further correspondence from XXXX XXXX. Around XX/XX/XXXX, I ran a credit report to apply for a car loan, at this point the credit report showe I had three late payments to XXXX XXXX in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The credit report showed that I had 2 XXXX XXXX accounts and not one. I called XXXX XXXX immediately to clear up the error and had them close one of the XXXX XXXX Accounts and explained the situation. I was told by the customer service representative that I should dispute the error with the Credit Bureaus and it would be adjusted there. Never once did I receive two bills from XXXX XXXX Never once was I notified that XXXX did not close my account. I disputed the error and received a generic letter saying the account was disputed and we believe that our determination was correct. No one from XXXX XXXX called me to check on anything. There was no way they could have researched without knowing the details. I have made numerous phone calls to XXXX XXXX trying to get the errors removed from my credit card to no avail. Today, XX/XX/XXXX the account is still listed incorrectly on my credit report. You must be making quite a tidy profit off this practice : customer calls in to close account, you dont close the account and as a result have their credit report negatively so you can then take their rate up to triple what it was. Today I called once more and spoke with XX/XX/XXXXto request that the account be reviewed and the delinquent items be removed from my credit report. Again, I got the run around. XXXX suggested that I get an attorney if I feel that this was truly fraudulent. Under the fair debt collection act, it is fraudulent. I have begun to see a XXXX over the severe amount of XXXX and financial challenges I have had to incur the last 3 years because of this negative situation. Now I can see why the CEO of XXXX XXXX, XXXX XXXX, has made close to XXXX XXXX dollars over the past five years. Im appalled at the transparent and aggressive tactics used by XXXX XXXX to generate revenue and profits, at the expense of so many loyal customers. My goal is simply to get the above-mentioned errors removed from my credit After five years of having this card, this is too much. After watching some of the hearings in XXXX against banks and credit card companies charging excessive fees to their customers, I felt compelled to finally express my frustration for the hard-working tax payers of this country and to ask XXXX XXXX CEO, XXXX XXXX to stop abusing your customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation