Consumer complaint received 2017-11-28
Company: Nelnet, Inc.
State: NY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Follow up complaint XXXX my previous employer is refusing to sign my XXXX XXXX XXXX. 

Can you please clarify the issues below. 

please see the correspondence They refuse to Hi Everyone! 

Before we proceed further, we need to clear some things up. We 've had several conversations with several different people, and I 'd like to get everyone on the same page. 

My recollection of events here is as follows : Originally, I asked XXXX XXXX to sign my application for XXXX, and as of XXXX/XXXX/XXXX, your response was that you are not sure if XXXX 's qualify, and that you need legal guidance on this issue. There was no mention of any other issue, nor any indication that there might be an issue with XXXX XXXX  as my employer, as opposed to me as an employee. 

After I obtained some guidance on the XXXX issue, you raised two further issues, which had not been raised previously. These are : a ) whether XXXX XXXX is eligible for the loan forgiveness program b ) whether it is necessary to work for five consecutive years at the same location. 

If these are genuine concerns, I am willing to work with the relevant parties to resolve them. However, I am uncomfortable with what has happened up to this point. 

It is my understanding, as you have verbally communicated to me, that XXXX XXXX HAS signed XXXX  Applications for others in similar circumstances. My current employer, the XXXX XXXX XXXX XXXX, has signed my application, despite my having worked for them for only two-and-a-half years. 

Specifically, Section 7 of the XXXX includes the following language : " If you taught at different schools or for different educational service agencies during different academic years, the chief administrative officers from all of the schools or educational service agencies must certify your eligibility. '' I would like you to confirm or deny the following, on the record : a ) Has XXXX XXXX signed , in the past, one or more XXXX Applications, for current employee/s, or former employee/s, of the XXXX/XXXX/XXXX XXXX XXXX? If so, when was the last application signed? Was it for a current, or former employee? 

b ) Has XXXX XXXX refused to sign, in the past, one or more, XXXX Applications, for current employee/s, or former employee/s of the XXXX/XXXX/XXXX XXXX XXXX? If so, when did the last refusal occur? Was it for a current, or former, employee? 

c ) Has XXXX XXXX signed , in the past, one or more XXXX Applications, for current employee/s, or former employee/s that have not worked at XXXX XXXX for five ( 5 ) consecutive years? If so, when was the last application signed? Was it for a current, or former employee? 

d ) Has XXXX XXXX refused to sign, in the past, one or more XXXX Applications, for current employee/s, or former employee/s that have not worked at XXXX XXXX for five ( 5 ) consecutive years? If so, when did the last refusal occur? Was it for a current, or former employee? 

I have previously mentioned that I feel that I am being discriminated against. I suspect that there is an unofficial policy in place, that XXXX XXXX will not sign, or will throw up roadblocks to signing, a XXXX Application on behalf of an employee that now works for a different employer. I feel that this suspicion must be resolved before we can proceed. 

I am quite willing, if necessary, to pursue this matter with the Department of Labor, or in State or Federal Court, and to cast a wide net of subpoenas, on XXXX XXXX , on the U.S. Department of Education , and on whomever else may have records that will clarify the above questions. 

Furthermore, I am hereby requesting that each of you, and XXXX XXXX, preserve any and all records, evidence, documents, internal communications of any kind ( written or electronic, emails, voice mails, etc. ) pertaining to a ) the handling of, and response to, my XXXX Aplication b ) the subsequent discussions of my eligibility for the XXXX  Program c ) XXXX XXXX 's eligibility, as a School, or as an Educational Service Agency , for Title I, or other Federal Programs, or classification as a Low Income School d ) the signing, or non-signing, of any XXXX  Application/s for any employee/s, current or former, submitted during the last five ( 5 ) years. 

Response From Employer Dear XXXX XXXX XXXX has been trying to explain to you, XXXX would certainly be willing to sign the XXXX XXXX XXXX XXXX as long as our signature correctly attests to the services you provided being eligible for the loan forgiveness program. Unfortunately, the loan forgiveness application and attached instructions for completing the form do not indicate that the services you provided to XXXX are indeed eligible for the loan forgiveness program. Upon follow up to our conversation yesterday, I verified that the services you provided in the past were provided at one of our XXXX XXXX sites. 

As reiterated by Nelnets response to your compliant, in order for your services to qualify for loan forgiveness, the school or educational service agency at which you XXXX  must be an eligible XXXX XXXX school for at least the first of your consecutive years of XXXX at the school. Our XXXX XXXX XXXX is not an eligible XXXX XXXX school and, therefore, we can not attest to your services being eligible for the loan forgiveness program. In trying to assist you, XXXX suggested it is possible that although XXXX does not qualify as a XXXX XXXX eligible program, your services may qualify as having serviced a low income population. We are not included in the Low-Income School Directory because we are not a low-income primary or secondary school ; XXXX sites are part of its Federal XXXX XXXX  program. You may follow XXXX suggestion to get written verification that services provided to XXXX XXXX pre-school students are eligible for loan forgiveness. If the XXXX services provided in XXXX XXXX XXXX are clearly found eligible as teaching services performed at an educational service agency to be counted toward the required five complete and consecutive academic years of XXXX, you will also need to document that you have indeed provided complete consecutive five years of qualifying services. 

As XXXX compliance officer, I am proud that XXXX staff very carefully review materials and forms before affixing attestations and signatures. 

Best, XXXX XXXX XXXX XXXX, XXXX. 
Director of Compliance and Legal Affairs XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Ph. : XXXX Fax : XXXX Email : XXXX Yelled XXXX was on the list of low income schools up until XX/XX/XXXX as attached below, and refuses to share the updated information about the school with the XXXX XXXX Low Income directory.

Company response to consumer: Closed with explanation