Consumer complaint received 2019-10-01
Company: Ascendium Education Group
State: TX
Product: Debt collection
Sub-product: Federal student loan debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
You are the second person I am asking for help After a long career in the XXXX XXXX my daughter was seriously ill and had a chronic illness I resigned from my job and went back to school. I graduated from the University of XXXX in XXXX with a XXXX degree in XXXX XXXX during that time I was also working for the XXXX XXXX XXXX a XXXX XXXX and XXXX XXXX for underprivileged children in the XXXX XXXX XXXX system as a XXXX XXXX and XXXX   XXXX. I also worked for XXXX XXXX XXXX which was an after school program for children in the XXXX XXXX XXXX for underprivileged children as a XXXX  XXXX. 
After I graduated I started receiving notices that I had student loans I contacted the Department of Education because I had heard that if you work for the XXXX   or if you were working in a Job that you received your degree in that you could have your loans forgiven. 
I contacted the Department of Education got all the paperwork submitted it to the Department of Education I received notification from them that I was not eligible because I didnt meet the guidelines ( which I do not have the information at this time anymore because it's been so many years ) it was not explained clearly to me the guidelines and they never sent back my paperwork nor did they respond to any more of my letters requesting the reason why. 
I contacted the school and was told that it was for doctors, students oversees, and foreign students but the dept of education was saying it was for all students. But I decided to submit the paperwork again and I told them it was wrong and that the school told me about this and I wanted to know why I could not get the forgiveness. 
Then several years later I heard about this program again and also heard that the Department of Education was dismissing student loans I reapplied again to the Department of Education for the dismissal then I received a letter ( XX/XX/XXXX ) from the Department of Education saying that I had no student loans which this letter I do have. 

I retired XX/XX/XXXX and in XX/XX/XXXX I started getting letters and information from the list of companies listed below. 
US Dept of Education Fiscal Service, Ascendum Education Group Inc,  US Dept of Federal Offset Unit, XXXX XXXX XXXX, XXXX XXXX XXXX , XXXX, US Dept of Education Recovery , XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. 
XX/XX/XXXX my bankruptcy was discharged and no one came forward to say anything about these loans but I did get the letter XXXX saying I had no loans I'm confused on what is going on it has been over 17 years and they are doing this I am on a fixed income and retired and now someone is taking money out of my retirement ( the amount keeps changing ) I called each company they say its not them I called the department of education they say call the company but in the mean time they are taking the money from my retirement check and no one wants to help me or answer questions I have. This situation has caused me a very bad financial hardship. 
I have tried to get this resolved and no one wants to help me no one is giving me answers but they keep taking the money which has now caused me a Financial Hardship. I am XXXX years old retired and need your help.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation