Consumer complaint received 2017-02-11
Company: HSBC NORTH AMERICA HOLDINGS INC.
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Making/receiving payments, sending money

Complaint:
I thought that I had an online banking account in XXXX XXXX but unfortunately, bad people used the name of HSBC and all money was stolen.On XX/XX/2017, a called from HSBC XXXX confirmed that I am a victim of a blow. Sorry, I can not spell her name, it is a greek name, but it is the phone number:XXXX. She explained me that HSBC does not work with this kind of account number even that, it is an online banking account. This website and Account number do not belong to the true HSBC bank, and XXXX XXXX XXXX is not a Manager employee in HSBC XXXX as she told me. XXXX Account number XXXX In XXXX, we have a limit in sending money abroad, for this reason, to send all fees required, it was sent in my name, my sister and mother name and XXXX friends too. The total is XXXX dollars. For that, we asked loans from banks and financials. I have all receipts. 
XXXX XXXX XXXX sent me her ID, the address of the HSBC branch : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, I checked all resources available like XXXX and Social Media and all of them were ok. 
The laid who called me told me that HSBC can not do something for me. It is not true. IF HSBC HAS ANSWERED MY EMAILS SINCE THE BEGIN, IT COULD BE AVOIDED. Since I started to feel that something was wrong, I started send emails to other employees from other branches in XXXX XXXX but NEVER, I am repeating NEVER no one answers me back. In the last weeks, HSBC XXXX XXXX answered me back due to the high number of people who I contacted by XXXX and XXXX. 
Unfortunately, It took 6 months. Six months without answers and no consideration for me.I want to be clear that is not my intention in prejudice HSBC employees in XXXX or anywhere in this world. I read the newspaper and watch TV and the economic situation in the world is not so simple. However, this blow could be avoided if since the begin someone has given attention and answered my emails. Can you understand my deeply disappointed with HSBC XXXX? I had an online account but I have never accessed it. XXXX XXXX XXXX and XXXX XXXX XXXX, my supposed managers, always asked for fees and more fees and she always said that after paying that, it would be the last fee and it never happened. The Last fee was XXXX XXXX, I did not pay it. What let me deeply down and disappointed with HSBC XXXX is this total disregard to me. This blow could be avoided but it wasnt due to total negligence from employees of XXXX XXXX have never got answers back and due to it, I am a victim of blow using the name of HSBC. I would like to avoid to expose HSBC in XXXX XXXX or something else. After such scandal, How many people would not do business with HSBC? How many customers would close their account and investments would be transferred to another bank due to such disregard to me? Believe me, for others banks, such scandal is a gift but just HSBC can avoid it I do not want prejudice someone but I will not just forget XXXX dollars which were sent to pay fees and charges to HSBC, plus others expenses. I am repeating again, All of it could be avoided if since the begin my emails were answered but it didnt happen and now the consequences. I am trying to settle it in a friendly way but it will depend now on HSBC. I will not give up about this money and I believe that HSBC will be reasonable enough to send me an extra compensation for this last six months without answers back ( soon XX/XX/XXXX it will be a year ) .Even now, I have asked them to answer me back, no one has answered me yet. I can send you all emails that I have been imploring for attention and solution. As I said to you before, I do not want to prejudice HSBC image and or business. I just want what belongs to me. HSBC XXXX XXXX was negligent. They can not treat people like that.

Company response to consumer: Closed with explanation