Consumer complaint received 2017-11-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I 'm writing due to the incorrect information being reported by Bank of America credit card. Bank of America has reported incorrect information to the credit reporting agencies, that I had gone over my credit limit. When in fact, I had originally put in a request for a credit limit increase, well beforehand, in order to avoid this ; however it was provided 2 months after the original request. See below for more details. 

I have over 25 years with excellent credit, never been late with any of my payments to any creditor, nor have I have ever gone over my credit limit with any of them ; as evidenced from my past credit reports with all three reporting agencies. 

On XX/XX/XXXX, I called Bank of America inquiring about by credit card limit and for a credit limit increase of {$500.00} ; since I was planning to make several large purchases during the next following days. I understood that at the time my credit limit was {$12000.00} and with my new charges it would go over my credit limit by {$250.00}. I figured this would be enough to cover my credit limit overage and leave me with ample available credit, should I need to use my credit card again in case of an emergency. 

On this same day, I charged my IRS tax lien of {$930.00}. On XX/XX/XXXX I made a purchase for a flight ticket of {$230.00} and on the last purchase, XX/XX/XXXX, I paid my school tuition with my Bank of America credit card in the amount of {$1800.00}. Adding all these charges, I knew that it would go over my credit limit ; thus the request for the {$500.00} credit limit increase. Since these purchases, I have not used my credit card ; meaning the requested increase, was only for the purchases mentioned above. 

Upon finishing speaking with Bank of America, I was told that they would get back to me with a decision in authorizing the increase. I never received a phone call, an email, nor any written letter in the mail, advising of their decision. The credit limit increase was not provided until XX/XX/XXXX. Bank of America 's delay in prompting a decision for the increase, then caused me to go over my spending limit. 

My original request on XX/XX/XXXX, was not for {$2000.00} or {$5000.00} ; but for {$500.00} more than enough to cover the purchases mentioned. I do not appreciate that given my years of hard work maintaining my good credit, that through Bank of America 's inaction and failure of not being able to provide a quicker resolution to a credit limit increase, in a timely manner would cause my credit rating to be impacted in a negative way. 

I expect that Bank of America, rectify the information they are furnishing XXXX, XXXX and XXXX, and clear this erroneous information from my credit report. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief