Consumer complaint received 2018-04-17
Company: Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
XX/XX/XXXX : DATE FILED GRIEVANCE ONLINE XX/XX/XXXX : LAST DIRECT INCIDENT WITH XXXX XXXX VIA PHONE I initially went into XXXX XXXXl XX/XX/XXXX. I completed the XXXX XXXX Application on that date and was approved for {$2700.00}. XXXX covered most of my services. I needed a XXXX  on the XXXX XXXX XXXX of my XXXX which I was going to pay for with XXXX XXXX. Between XX/XX/XXXX through XX/XX/XXXX ; I had to return to the XXXX XXXX Office located at XXXX XXXX XXXX XXXX, CA. XXXX ( office # XXXX ) approximately 8 times in order to get the XXXX XXXX placed back in my XXXX. The dental staff even provided me with the XXXX glue compounds that I could mix and put the XXXX XXXX back in my XXXX for myself. 

I received a XXXX XXXX bill in XX/XX/XXXX. I contacted XXXX XXXX on XX/XX/XXXX and informed them that I am being billed for services that have not yet been completed ; my XXXX XXXX continues to fall out and that XXXX XXXX has NOT delivered my XXXX XXXX. I was informed by XXXX with XXXX XXXX that she would submit a dispute to XXXX XXXX and that no payment is needed from me at this time until the dispute has been settled. On XX/XX/XXXX, my XXXX XXXX  ( XXXX XXXX coverage ) was delivered and a follow-up appointment for my XXXX XXXX was scheduled for XX/XX/XXXX ( Med-Cal coverage ). 

On XX/XX/XXXX, XXXX from XXXX XXXX XXXX XXXX. contacted me about a past due bill for my XXXX I informed her of the above-mentioned information and that my XXXX has been delivered and that it is covered by XXXX XXXX. XXXX was rude and unprofessional and her tone was harassing. On XX/XX/XXXX, I contacted XXXX XXXX and spoke with XXXX. XXXX informed me that the office manager at XXXX XXXX ( XXXX ) credited the entire billed amount of {$1000.00} back to XXXX XXXX on XX/XX/XXXX ( 2 DAYS AFTER MY XXXX WAS DELIVERED- INTENTIONAL ; PASSIVE AGGRESSIVE, NON-PROFESSIONAL AND COST XXXX XXXX  MONIES THAT THEY WERE PAID IN FULL THEN THE CHARGES REVERSED ATONOMOUSLY BY XXXX ). 

On XX/XX/XXXX, I called XXXX XXXX Billing and spoke to XXXX. She forwarded me to XXXX in the XXXX Office where the called dropped after she took my phone number and stated that she would have office manager XXXX contact me. No return phone call by XXXX. On XX/XX/XXXX @ XXXX, I contacted XXXX the office manager at the local XXXX XXXX Office. She was very unprofessional and rude. She stated that I would have to " Come back into the local office that day between XXXX - XXXX and sign a new XXXX XXXX receipt in order for her to re-bill XXXX XXXX ''. I told her that I did not have the liberty to come in to their office at her last-minute request. Not to mention, I did not have to tell her nor authorize her to bill XXXX XXXX before their office render services complete. I did NOT tell her to REVERSE the XXXX XXXX payment on XX/XX/XXXX which paid XXXX XXXX IN FULL. XXXX wanted to get into a power and control struggle with a paying patient and I was not willing to do that with her. XXXX even stated that " the bill will just go to collections and mess up my credit ''. 

I inform XXXX that I know that their local XXXX XXXX Office is PRESENTLY under review for NON-COMPLIANCE whereas all of their employees had to sign off to their compliance on numerous areas that they were deficient in. I saw the documentation and patient files at the dental station that I was sitting at. Their office is not organized or professional and they left the documentation laying in the station that I was sitting at on XX/XX/2016 and I saw it for myself. I informed her that their office can lose their ACCREDITATION ; can be UNDER XXXX and the XXXX XXXX XXXX review and an External Auditing review of their compliance practices can be under scrutiny with XXXX. 

XX/XX/2016, XXXX XXXX XXXX called me to collect on the bill. I spoke with a POLITE person named " XXXX ''. I informed her of the above fore mentioned communication and correspondence with XXXX XXXX. XXXX placed me on hold and contacted the XXXX XXXX XXXX local office whereas she returned to the line and stated that " The local office just posted the payment via XXXX XXXX to my account at her request and that I now have a XXXX ( XXXX ) balance owed to XXXX XXXX. XXXX apologized to me for the inconvenience. On XX/XX/XXXX, I received a collection bill from XXXX XXXX to pay the {$1000.00}. Apparently, the information that XXXX told me was incorrect and that Office Manager XXXX took it upon herself to NOT re-bill XXXX XXXX for the FULL amount of the XXXX XXXX bill that she pre-billed then reversed the charges ( she also pre-billed Medi-Cal which is Illegal ; which you can lose Medi-Cal ; Medicaid, XXXX & Medicare funding for such acts ). 

XXXX XXXX 's collection attempts have lasted longer than the XXXX that they placed in my XXXX. It has since fell out once again along with the filing to a tooth that they did. XXXX XXXX 's Internal Collections department has since forwarded this bill to 3 collection agencies. On XX/XX/XXXX, XXXX XXXX XXXX sent me a reply letter to my dispute letter " Confirming that the account has been closed and there is no balance due '' ( Please see attached letter ). On XX/XX/XXXX, XXXX XXXX XXXX XXXX ( XXXX ) sent me a reply letter to my dispute letter which stated " XXXX has investigated this matter .... and have discontinued collection efforts on the account ''. ( Please see attached letter ). Lastly, on XX/XX/XXXX, Professional Bureau of Collections of Maryland , Inc. sent me a " 65 % Settlement Offer on behalf of their client XXXX XXXX XXXX XXXX ''. This settlement offer was in reply to my dispute letter that I sent to them. Please note : I have been harassed non-stop via phone by XXXX XXXX 's XXXX XXXX Department and by all 3 of the subsequent collections agencies from as early as XXXX ( California time ) and as late as XXXX all throughout the day and on weekends. 

*Please notice to the 3 different addresses to respond to Professional Bureau of Collections of Maryland , Inc. that are highlighted in yellow on the 3rd attachment. The Post Master at the U.S. Post office stated that the zip code for their  XXXX, AL address is fictitious/fake/incorrect. Why would this collection agency provide 3 different addresses ; if they truly wanted the consumer to respond??? This is BAD BUSINESS PRACTICES AND LACKS TRANSPARENCY.

Company response to consumer: Closed with explanation