Consumer complaint received 2020-10-01
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XX/XX/2020 I filed for a XXXX XXXX  in XXXX of 2020, I was finally granted a loan on XX/XX/2020. I was in the process of applying for a another Capital One account for my business when I was given the loan. I am a sole proprietor that did not know I had to have separate business account. I had the deposit sent to my Capital One checking account while I waited for my response. I used XXXX. XXXX of the money for business debt. I was shocked to see the account had been frozen. I called into Capital One where a very rude and disrespectful when inquiring about my account. I was given one of many case numbers and told to wait for an email or letter in the mail. That took place 2 months ago with no call, emails, or letters. In fact I have nothing from them. I have called daily only to be put on hold for several hours. When someone finally picks up, your immediately sent to voice mail. I have left over 25 voice mails with my name and contact information and no return calls have been made. 
I am a small business owner that has taken my own pay role out because we are financially drained. We are out of mone, we have used our savings, XXXX k and taken from a college fund to keep out business afloat but we have run out of options. We are gong to have to force a closure if something isnt done. I sent in my Ein paperwork and business registration to fraud immediately. I contacted the XXXX and was sent a generic form that I disputed and got a closed file with no outcome. I was told the money would be possibly be sent back to XXXX but now the turn around for that to be resent is 2-4 months because of this confusion. Clearly there has been some type situation with all of these XXXX XXXX  because no one is being funded or banks are returning deposits. I understand there has been fraud also, but I am NOT a new customer, I have had two credit accounts with Capital One for over 3 years. When my accounts were frozen both of my accounts were closed immediately without any reason. The bank has every right to investigate Complaint Summary Please describe your complaint in detail Page 2 of 3 Have you complained to the business or individual? If Yes, when? 
What was the business ' or the individual 's response? 
Did you sign a contract? 
How much did the company/individual originally ask you to pay? 
How much did you actually pay? Method of Payment Date of Payment Have you contacted another agency or attorney about this complaint? 
If yes, please list name and address of the agency or attorney? 
What action was taken by this agency or attorney? 
each deposit but holding a loan for 2 months is ridiculous. I am being charged interest each day on a loan I can not access but are financially responsible for also. I am going to to lose my home, car and business because of Capital One 360 bank. Can someone please look into this matter before I have no other options. Thank you so much for any help or guidance you can give me. 
Yours truly, XXXX XXXX

Company response to consumer: Closed with non-monetary relief