Consumer complaint received 2019-07-19
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Money was not available when promised

Complaint:
paypal keeps putting limitations on my account for no reason, first they tried to say that my bank reported suspicious activity & so they froze my account, i called my bank, they said they did no such thing at all, ( and so this is a case of fraud ) and this is not the first time at all that paypal has done this to me and many others for that matter and this was on XX/XX/2019 at XXXX XXXX. and so once i cleared this mess all up, i went back on paypal & told them & entered all the appropriate information that they were asking for & verified my bank account and got an e-mail back stating that my account was unlocked & that the limitations had been removed this was also on XX/XX/2019 XXXX XXXX but unfortunately they lied and i waited all day, day after day & they never ever were and so then finally i contacted an agent from customer service via the pop up chat menu & she said that i had to provide some sort of picture i.d . and all this other non sense & i explained to her & even sent her a copy of the email that i had previously received that said that all the limitations had been removed but they never were & so why are you doing this to me now, it just seems a little bit like some kind of harassment if you ask me & i have already provided my bank info, why do i have to share all that with the rest of the world??? some of us would like a lil ' privacy & don't need every XXXX, XXXX & XXXX on the internet knowing our every last detail & showing up at our doorstep, some of us have children & families, some of us are somewhat famous or what have you & i think we deserve the right to a little privacy & i don't think thats right. but anyhow she insisted that i must show this information or my account would remain blocked and so i told her i just lost my i.d . & sent for a new on in the mail & was waiting for it ( which was true ) and so she said when i got it be sure to enter it on there, but apparently they just didnt like or care for what i had to say about their little program or whatever because as soon as i got it & came back on there to enter it, i got this pop up message basically that i was forever banned from paypal with no hopes of redemption & that this was permanent & could never be overturned. well thats funny cause i never did anything to hurt anybody & i got {$78.00} still locked up in my account there that they just won't give back to me, that they insist they must hold on to for XXXX to make sure there are no charge backs to my account, but i have shown them dozens of times, i have perfect feedback & the people who have made those purchases have been very very satisfied & have left very wonderful feedback representing this & so this concept of any kind of chargeback is just ludicrous & they are just a bunch of money hungry, money grabbing scammers & this whole thing is just absolutely ridiculous & i want my money back now, thank you very much!!! 

_ " Thanks for confirming your bank account '' XXXX XX/XX/2019 XXXX PM To : XXXX Your PayPal account is Verified and your sending limits were removed Hello XXXX XXXX XXXX Your XXXX XXXX bank account XXXX was confirmed, and your sending limits were removed. 
Your PayPal account is Verified Now that your account is Verified, you can send payments from your bank account even when your PayPal balance is XXXX. 
Verification increases customer trust, so thank you for taking this extra step, and enjoy the benefits of being a Verified PayPal member. 

Sincerely, PayPal Help | Security Centre Please do not reply to this email. To get in touch with us, click Help & Contact. 

Copyright XX/XX/XXXX-XX/XX/XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 
PayPal XXXX : N/A : XXXX PayPal Customer Support : can you please release my funds, {$78.00} as i have positive feedback & the people were very happy with these items & i would really like to get my money as it would truly be most appreciated thank you. i need this money & i truly did nothing wrong here & there is no real reason for you to have taken my account anyway, but at least release my funds to me, thank you. 

*** I love the shirt thanks for letting me have it!!!!! Buyer : XXXX ( XXXX star icon for feedback score in between 1,000 to 4,999 ) During past 6 months XXXX : Rock & Roll Over Black T-Shirt Size Large ) XX/XX/2019 {$33.00} *** Wow! Thank you! Even better in person than the photos!?? XXXX XXXX : XXXX ( XXXX star icon for feedback score in between 500 to 999 ) During past 6 months XXXX XXXX XXXX / XXXX All Over Print T-Shirt Devotional Clothes Sz Md ( #  XXXX ) XX/XX/2019 {$2100.00} / {$24.00} ********* THANK YOU VERY MUCH & PLEASE RETURN MY MONEY!!! ********** ( Please Release My Money to My Bank Account, Thank You Very Much!!! ******

Company response to consumer: Closed with explanation