Consumer complaint received 2019-04-27
Company: Mr. Cooper Group Inc.
State: DE
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I built my house in XXXX. I worked for XXXX XXXX XXXX XXXX XXXX for 15 years at that time. I got a conventional mortgage and placed {$63000.00} out of my 401 down to buy the house. At that time, I was paying {$1500.00} per month which was acceptable. However, when the economy went down, I lost my $ XXXX/hour job and have never been able to recover. I was not getting any kind of income until XXXX when I started collecting SS. However, from XXXX to XXXX, I kept getting modifications from the mortgage company, however, they were switching the loan from here to there and there to here and I ended up with an interest rate of 9.5 %. Therefore, each modification was no where for me to be able to afford. At this present time, they was {$2500.00} a month because of the loan in default. I have made random payments, however, they would not accept what I could afford all those years. At one time, they modified it under the Obama plan to approximately 1300, however, it was when I did not have a job. I got a job to survive at less than 10 an hour for this area, which is the going rate. I love my home and all I want at this time is a good payment. I now receive SS and I work also. My SS is XXXX and my job is XXXX per month. I just went through another modification and they still are coming back at {$2500.00} per month. I do not believe anyone would pay this amount in this area. I live in Delaware and all jobs in this area are {$10.00} and under. 

I am a Senior Citizen at XXXX years old and I believe the interest rate of 9.5 % is just ridiculous. I should not be moved out of my house, as I have no where to go. I have no family to go to like other people do. Why should I be put in the streets when I am willing to give at least 1200 a month to stay in my home. I have exhausted all my 401 funds. I worked all my life in XXXX XXXX, XXXX XXXX XXXX XXXX, and still going to XXXX XXXX  looking after the XXXX making them smile. 

It does not seem fair when I am able to make a reasonable payment to the mortgage company at this time. Please, there are so many complaints about this servicer putting people out of their homes. They really need to be looked into. 

At this point, I am in bankruptcy to try to stay in my home. However, they are requesting a relief of stay from the bankruptcy in order to foreclose or have me short sale the house. I am totally embarrassed about the bankruptcy. I have owned 3 house before this and have paid off the loans and moved on. Due to no circumstance of my own, losing a job after so many years is not a good feeling. I did all the right things, went to college, started working at XXXX XXXX in XXXX, PA, XXXX XXXX XXXX XXXX XXXX in Washington, D.C.,  XXXX XXXX XXXX in XXXX, Maryland and now working for XXXX XXXX. All of my work records will show how dedicated I am to working and making a living. I have references and friends, neighbors who know what a good person I am, but due to the circumstances I never saw coming, I am at this crossroads in my life. 

I have no where to go and I have dedicated my life to health care and I think that there is something that can be done. As I said before, I am a senior citizen and wish very much to remain in my home for a little longer. 

Thank you for your consideration in this matter and look forward to your reply. 

I have also submitted a complaint to the Delaware Dept. of Justice in XXXX, DE also. I submitted reports of complaints regarding the servicer for this mortgage.

Company response to consumer: Closed with explanation