Consumer complaint received 2019-03-10
Company: Home Loan Center, Inc.
State: UT
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I XXXX XXXX while going online to look for a business loan since I moved to XXXX to get my XXXX XXXX   license here. I was licensed in XXXX. I went online to look for a loan I got an approval letter via email that said XXXX XXXX  with information. The people started calling me and tell me I was approved for {$10000.00} loan even though it's high interest. They asked me for my routing number my bank account number my PIN number and said they would proceed with the loan.Then after giving him that information they wanted me to go by cards from XXXX or XXXX XXXX for {$300.00} that they would put back into my account to prove it was really me.Because they had fraud when I heard that I knew they were thieves so I go to the bank XXXX XXXX  with my husband right away. There were some claims made which the advances from e a r n i n s which works with XXXX checks since they only get paid every two weeks. The criminals made way over {$1000.00} in fraud on the account. The claims reverse was on the screen we're in the bank and the treated us very bad when they called their loss prevention department thinking that we had done that and closed our account without listening to anything we had to say and treated us with low-class behavior while that person was on the phone .Maybe because their in the past my XXXX XXXX grandsons had made use of my debit card and had rang up some things which couple years ago I disputed and so they probably thought that we were the Predators and they closed our account. They sent as part of the money back and said they were going to hold some of it back and I don't really know what happened because they're not Cooperative. I went to the police station and they told me it was internet fraud and told me to go to the internet crime and fill it out which I did. But what I don't like is the way that they treated us and we had had in the past a lot of trouble in XXXX with thieves that have broken into our house and stolen all kinds of things and brutally beat the grandson and we moved away from that kind of stuff and came to XXXX  where our children live and then if there were things that were on our accounts that we did not know about from when we had the robbery from The Gangs or things like that we did not know anything about anything like that. The date was XX/XX/2019 that just happened. XXXX XXXX bounce-back to the Social Security my check which was sent to them on XX/XX/XXXX so now I have no money. The amounts I think that the criminals did was maybe over a thousand or so I couldn't really see the whole screen when the banker and my husband and I were sitting there but it was way over {$1000.00} and I'm sure they reversed all that stuff and didn't hopefully didn't give that stuff to the bad guys but in the meantime it caused a lot of problems and my husband had to go open up an account at the credit union and they would not take me because of whatever was thrown under to my account name so I'm very upset about this unfair treatment and discriminating against what would have been happened in the past from XXXX XXXX people discrimination in these different areas are terrible these people are born with DNA problems that cause problems so if there's looking at the past of something and then seeing the situation that happened from some bad guys which were not any of my grandsons I do not like there judgemental Bad Manners Behavior at all so I want to complain for their low-class behavior in treating people without having the full facts we are senior citizens. Sincerely XXXX XXXX

Company response to consumer: Closed with explanation