Consumer complaint received 2019-02-26
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXXXXXX incorrectly updated my account balance information to the credit bureaus which is drastically hurting my credit report and putting me in a state of financial distress. Every month for over a year XXXX XXXX XXXXXXXX updates my account balance on my credit report on the XXXX. I monitor my credit report frequently on Experian almost every day. I paid down my balance with a payment of {$11000.00} on the XXXX of XXXX this month which brought my balance down to {$380.00}. XXXX   XXXX XXXX for some reason decided to update to the bureaus earlier on the XXXX of XXXX without any prior notification and brought my credit utilization up to 102 %. Even still my new balance of {$380.00} should have been reported since I made the payment of {$11000.00} on the XXXX of XXXX, when my due date was the XXXX. The XXXX was a saturday so it didnt post until monday the XXXX. Still in time before the ending statement date of XX/XX/XXXX. When i login to my XXXX XXXX XXXX account it shows i made the payment on the XXXX and then it shows it posted on the XXXX, but it still shows all my XXXX activity because the billing period still hasn't ended. And yet they reported early.I called XXXX  XXXX XXXX to dispute the mishap on their end. I initially spoke to a rep about the situation and had to be transferred numerous times after asking to speak to a manager or  supervisor. I eventually got on the phone with a lady named XXXX who explained nothing can be done even though it was their error. I asked to talk to her manager which she then transferred me to a person named XXXX XXXX. Again, XXXX explained to me they would not be able to update the information with the bureaus until after 30 days. He explained there was nothing he could do but put in a dispute which takes over 30 days and have his superior contact me to discuss my options. They did send me an updated balance letter, which its attached. A woman by the name of XXXX XXXX was supposed to contact me and assist me in fixing the error that was their fault has yet to do so. I have been a good customer with them for almost 2 years. I always pay my bills on time. For them to make a mistake like this and offer me no solution to fixing it in a timely fashion after speaking to half a dozen reps I feel worthless and cast aside. I've done nothing but good business with them since I opened the account. All they have to do is update the proper account balance to the credit bureaus the same way they've been doing every month since I opened the account. I find this to be unacceptable that they're telling me they can't do what they've always done. I use the card frequently spending a substantial amount of money with them. I know what i'm asking for can be done and again was their error. Please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation