Consumer complaint received 2019-05-05
Company: U.S. BANCORP
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have been having problems with US Bank since Day one! This bank lied to me about everything. I applied for an account on XX/XX/XXXX. The bank said they are great, customer friendly, that the card I have has overdraft protection, and the only fee I'll get charged will be a {$6.00} fee for having the account. On XX/XX/XXXX I got the card and enter the world of problems and lies. First problem was you can't activate it online, even though I was told this was okay by the banker. Instead I had to register it online and then call in and register it again. Then when I started using it to pay bills I found out a whole new wave of restrictions I didn't know existed! I told the banker I was paying off the last bit of my student loans which was at {$3100.00}. Banker told me this wasn't going to be an issue. Turns out it was, because the account only had a {$1000.00} credit limit. I told the banker I was traveling, she said no problem. This was lie 2, because I can't use it out of state for security reasons. So, since I had over a dozen bills to pay I asked if I could transfer funds to a different account. First I was told no, then I called back later ( because they locked my card for the forth time ) and learned yes, but there's a {$2500.00} limit to transfer funds. So, I filled out the form which takes three days to process. On the third day I called back and found out lie 3, I can't transfer money to a bank account outside US Bank. So, I had to fill out a form for an account with there third party processor XXXX, which also turned out to be a waste of time because the transfer limit was {$1000.00} and it'll take five business days to process. All of my bills were due by XX/XX/XXXX and this was XX/XX/XXXX, so there was no way I could wait. I ended up using a friends credit card and I had to visit the ATM everyday before XXXX ( bank reset time ) and take out {$500.00}. So, now I had to waste time, gas, and patience going to the bank every single day. My local branch was open XXXX Monday-Friday and I worked at that time so I couldn't get to the branch easily. Then I noticed they kept double charging me for everything, they told me this was another " security '' issue and they would refund me the money once the charge is process. This so called security issue caused me to lose {$200.00} that I have yet to find in my bank statements. 


Things came to a head on XX/XX/XXXX I checked my balance and saw it was XXXX. I checked my estatement and it said I was charged {$30.00} and {$10.00} with a XXXX overdraft fee. I said this can't be possible since I have overdraft protection. I called there customer service line and learned lie 4. Even though I have overdraft protection, it doesn't apply to online purchases and since they " loss '' {$200.00} of my money two internet bills went through, so now I'm getting charge an overdraft fee. Since the girl over the customer service line since all she does is answer questions and she can't waive the overdraft fee, despite the fact I shouldn't have been charged in the first place, I had enough with this bank and left work early to go into the branch. The manager said I should have read the papers that explains all this and she refuses to give me the overdraft fee back despite the fact my account clearly says I have overdraft protection. They said they will refund me the money in 5-10 business days after I paid them. This bank needs to be seriously investigated for fraud! I want my {$200.00} back they stole and I want this overdraft fee gone!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief