Consumer complaint received 2019-05-17
Company: WEICHERT FINANCIAL SERVICES
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
First, the interest rate changed. When I inquired about the change and why it occurred, the representative said I was wrong and the rate was lower with one point. I comparison-shopped four mortgage companies. Every comparison was with ( 2 ) points or zero points. I never factored one point into my research. Even though the interest rate was higher, I felt I was too far along the process to go with another company. Because of this, I decided I would pull money together and pay off the loan as quickly as possible, I didn't want to give any additional income to Weichert Financial Services. 
As it turns out, the shady interest rate business practice was now minimized in comparison to the following.. 
On XXXX19, via USPS, I mailed the final payment with interest of {$120000.00} for a payoff amount thru XXXX19. Weichert stamped the check received on XXXX19. On XX/XX/2019, I received a letter from Weichert stating they would not accept my payment. This is a full two weeks after sending payment and 5 days after they stamped the check received. They said they will not accept payment because ( 1 ) they will not accept personal checks for final payment and ( 2 ) the written legal line amount and the numeric box amount do not match, which I disagree with and I have the check showing they match. A Weichert representative was not at my closing to advise of their policies. Furthermore, by stating that they will not accept final payment via personal check they have acknowledged that I sent enough money to cover the amount of the loan. Because I received their letter on a Friday, I could not get a certified check mailed until Monday with a Tuesday XX/XX/XXXX receipt date. Every additional day, is additional interest they are charging me. I requested they hold the payoff amount, via phone and letter, and they were unwilling to hold the payoff date stating charges will continue to accumulate. So I paid {$120000.00} to Weichert. This is {$210.00} MORE than what I paid previously, and my prior amount was an overpayment as it paid interest thru XX/XX/XXXX and was received no later than XX/XX/XXXX as is stamped on the check. 
Effective XXXX19, my loan was transferred to XXXX XXXX XXXX XXXX. XXXX XXXX XXXX sent a statement that my escrow overage was XXXX. However, the check that I received was for {$3200.00}. This is a difference of {$380.00}. 

{$210.00} + {$380.00} {$600.00} I have made multiple phone calls to Weichert requesting they return my money as well as provide an escrow calculation and breakdown. As well as asking why XXXX XXXX XXXX shows a different refund amount. After very long hold times, Weichert does not provide any plausible explanation for the difference in escrow and they simply refuse the {$210.00} difference in final payment. 

I am able to supply you with more details regarding who I talked to and when as well as a letter that was sent to Weichert with the final payment. I have cashed the escrow refund check so unfortunately I do not have a copy of that, I did however, provide the date of deposit from my bank statement if that is helpful.

I respectfully request you please assist in helping return money I believe is owed from Weichert.

Company response to consumer: Closed with explanation