Consumer complaint received 2023-04-21
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX, I tried to open a Chase Bank Checking and Savings account and deposited a cashiers check that contained all the money I had, endorsed and given to me by the remitter ( my father ). Chase had then placed a hold on the mobile deposit on XX/XX/XXXX without any explanation. My father is XXXX, does not speak XXXX and should not even be legally allowed near me as my mother has a XXXX XXXX against him for our family. I contacted a number of different Chase departments and had even gone to the in-person bank over the course of XXXX weeks and given different explanations but the most common one was that the hold would not be released because the system had flagged it and Id have to wait until the hold date ( XX/XX/XXXX ) for it to be deposited. Simultaneously, Chase had also placed a restriction on my account without my knowledge or explanation up until I received some mail on XX/XX/XXXX ( although the mail was dated for XX/XX/XXXX ) citing suspicious activity. I then called the number listed to discuss how to have this restriction lifted and the hold removed as I had said that I am self-supporting and that money was everything I had. After a number of different people telling me to call later or that they didnt know anything, I finally got the hold lifted on XX/XX/XXXX and the money was deposited but my account was still restricted. I contacted customer service again and was told the restriction would be lifted an hour later as I had all my documentation verified. An hour later, my account was still restricted and when I called customer service again, they had said the request was denied ( without being mentioned to me ) and that I needed the remitters verification through phone number, to which I explained that my father is XXXX, can not speak XXXX, and is not safe for me to be around and would require accommodation. I was told to go to the bank in-person with him and for both of us to have two forms of identification and that then it would be unrestricted. I then managed to get him to the bank with me, I explained the circumstance and the banker said that they would put in a special request for accommodation and I would hear back tomorrow. They also then told me that they had a policy to close any accounts restricted for 10 days and that by XX/XX/XXXX ( this explanation was given to me on XX/XX/XXXX ) the account would be closed and that they wouldnt know what to do then. I asked if closing the account would have the deposited amount returned and the cashiers check valid once again because it was issued by XXXX XXXX ( Chase had cashed it and held the funds and could not return it is what they said ). They said the funds would stay with Chase Bank and I was not told what I could do if that had happened. I had called today ( XX/XX/XXXX ) and was told my request for accommodation was denied. The account will be closed tomorrow and I have no way of lifting this restriction that was not explained to me, could not be accommodated for nor can the cashing of the check be reversed. XXXX XXXX had explained that I could have the check cashed immediately as it was properly endorsed with my name on the check as the Payee but that since Chase has already cashed the check, they hold the funds. I have been given no explanation on why this is happening, how I can remedy it or what Im supposed to do for all failed payments for bills. Chase is currently withholding the money and it seems no one but Chase Bank will be able to use it after tomorrow.

Company response to consumer: Closed with explanation