Consumer complaint received 2021-06-29
Company: Self Financial Inc.
State: OR
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Following the promises in their advertising on XXXX I agreed to open and pay monthly on a self funded loan through Self Financial of Texas. I verified my identity at the opening of the account and made the payment to start the process along with an an administration fee. 

As things change over time I accelerated the payment into the CD faster to pay off the obligation to the program. Using 2 different debit cards to make sure payments were guaranteed and immediate. 

Self Inc. accepted those payments and continued top accept every cash payment I made before any payment is or was due. I needed to get out of this program which is clearly listed as possible with no problem. Their website states to just call their team and close the account and the CD will date will be mature earlier and funds will be paid out " immediate '' to the card or account of your choice after linkage of the account. 

My account did close, the pay out tracker did initiate a timeline for pay out which was XX/XX/2021. However, the timeline never changes, and the site now requests substantial documentation for more of my confidential and personal financial papers. 

Copies/pictures of debit cards, copies of bank statements, pictures of identification, pictures of my face. Which as a person who was sent to bankruptcy for identity theft from a financial company data breach 10 years ago makes me furious. 

I uploaded redacted copies of the some of the documents I felt necessary for their purposes of issuing payment to me. They stated review occurs within 3 days of submission. 

Its now been 2 weeks since the account closed. the timeline tracker issued a payout date, and still no review. I called their corporate telephone number only to SURPRISE! we don't accept phone calls. 

This is another company with your all your information, your money, now your documents, and absolutely no communication or way to reach out for help. Sound familiar? XXXX, XXXXXXXX XXXX XXXX XXXXXXXX???? / I have gone to my bank XXXX  XXXX and XXXX XXXX to ask for the money to be recalled to end ANOTHER nightmare with a XXXX company that promotes itself using trusted U.S. Banking Institution names to XXXX you in. XXXX XXXX, XXXX XXXX, etc. 

However, this while not illegal, is bate for false security in trust. I can not call XXXX XXXX  to inquire about this account. Nor XXXX XXXX. The cash taker, holder, and non repayer is a XXXX who in most States operates outside the control of the Banking Regulators and Commission.

This is another case of where regulation and Class Action makes sense. Oregon Department of Consumer Finance/Attorney General heard my complaint today virtually. Im asking that although I am just one of the caught fish these companies pray on and then abuse, I am the ONE who will follow through with the interviews and complaints on behalf of those that are unable to defend and go after those like Self Inc of TX. 

Trust is a very personal request of any human being. This company only wants trust from you. So you send in more money. I can afford to lose the XXXX bucks for the rest of my life, I can not afford nor will I allow another of these XXXX companies to parade themself as a Banking Lender when the truth is they are using Sweep Accounts THEY hold at partner banks. The partnership is not one Im included in. 

XXXX does that legally to my brokerage account. However, THEY TELL ME and I HAVE ACCESS TO ALL MY MONEY. These sweep accounts are not the customers. They belong to Self Inc. 

In its simplest form this is false advertising, and a round about crime of Theft By Deception. If they take the money, you cant get it back, and you go to the Bank they list as your account, only to be told the account isn't actually in your name, that's Deception, and in the end that's THEFT. Now how many customers is this happening to? 

Class Action is the FIRST step, CFPB Investigation is SECOND, and Closing down is the FINAL step. Ihese idiots just cant seem to do what they tell people. None of them : XXXX, XXXX, XXXX, XXXX  XXXX  and now SELF INC. 

Some of these " borrowers '' have no recourse ability. Lets ' give them some help.

Company response to consumer: Closed with explanation