Consumer complaint received 2018-07-22
Company: General Motors Financial Company, Inc.
State: DE
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/17 I went to XXXX of XXXX for a new XXXX. During the signing of the contract I agreed to pay {$550.00} a month for the car and trade in I had. After I had signed the contract it stated {$550.00} a month. Then I get a call from the finance Co. XXXXXXXX XXXX XXXX the guy stated during the call, " he was calling to confirm the payments for {$670.00} a month. I then was frustrated because when I signed the papers it said {$550.00} with a a guy named XXXX who works at XXXX of XXXX. So I go back to XXXX of XXXX and confront XXXX during our conversation he pulls the contract out and shows it to me. I have my cousin in the room with me. So while looking at the contract my signature was change and the monthly payment also along with my trade in value and they added a {$10000.00} buy out i never agreed to. I snacted the paper off the desk and told XXXX this was not what i agreed to. He turns red aggressively asking me to return the paper. I said why did you change the information after I signed the paperwork. So then XXXX agreed to change it to {$550.00} after all the commotion. So I figured everything would be fix after this but, it wasn't XXXX done the paperwork and the next call I got from XXXX XXXX XXXX the guy says your payments or {$640.00}. So this is the 2nd XXXX change the information on the contract. I called for months up to XXXX of XXXX to speak to whoever owns the company they gave me the run around he never returned my calls at all. So I brung this issue up to XXXX XXXX XXXX. Mind you I was never late on any payments trying to figure out how to handle this issue. No lawyers in Delaware handle this kind of case which I find very strange. I tried everything. I keep reading over the contracts for months seeing how this guy XXXX XXXX me around to cheat me out of the money. I really work hard for every day. Then after months of searching I found you guys to try to help me with this issue. So XXXX of XXXX came got there car and sold it with out me knowing about this. Then they send me a bill for {$12000.00} which I do not owe them any money. I had the car 10 months payed on time everytime. I put {$4000.00} down and a trade in. They have reported false information to all 3 credit bureau, that I will liked removed. They stated to the credit bureau that this dept is in collection which is a lie and that they wrote it off as a bad dept. I haven't seen a judge for this matter at all. I had my legal office contact them on many occasions no response. The people at GM Financial left rude messages and responses when the attorneys tried to contact them and played many phone games. I would appreciate if they removed the false information from the 3 credit bureaus and quit harassing me for money I don't owe the this matter is closed with with Gm Financial and no negative remarks should be on my credit report at all. It's been on going harassment. My attorneys XXXX XXXX has been very respectful but Gm Financial hasn't cooperated at all!

Company response to consumer: Closed with explanation