Consumer complaint received 2018-03-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XX/XX/XXXX I applied for a loan from XXXX XXXX XXXX to purchase property and was denied the loan, due to one delinquency on my Bank of America credit card from XX/XX/XXXX. I was told by the credit union that this was the ONLY thing that withheld me from obtaining the loan. I was instructed to contact Bank of America to request a one time courtesy to remove the delinquency. 

On XX/XX/XXXX I was told by a female Bank of America employee over the phone that she would open a report and I would hear something relatively soon. I had her name and city written down, but I mailed that paper to Bank of America. She even said she would request the case be expedited because I was trying to purchase property, and timing was essential. 

I received a letter from Bank of America just a few days later, dated XX/XX/XXXX. It stated that I needed to send in more information in writing regarding my request. I did so, which included the Bank of America paperwork with my account information, and the name of the woman I spoke with on the XX/XX/XXXX. I also included my denial letter from XXXX XXXX XXXX for my loan. I again stated my request for a one time courtesy to remove the XX/XX/XXXX delinquency. 

On a side note, I had paid this account in full as of XX/XX/XXXX, or so I thought. I received an e-mail confirmation of my payment and the tracking # XXXX. However, on XX/XX/XXXX I received a letter saying I still owed {$6.00}. I also noticed on my credit report that nothing had been reported to them and the last balance of over {$600.00} was what was showing that I still owed. This is also false reporting! 

I called the bank again on XX/XX/XXXX to inquire about this. I spoke with XXXX from XXXX, Nevada. I explained everything to him. He informed me that I owed {$6.00} in interest charges because my billing cycle closed on the XX/XX/XXXX. I explained I paid in full over the phone what was owed as of XX/XX/XXXX. It made absolutely no sense that an account that was paid in full as of XX/XX/XXXX, magically generated over {$6.00} in interest charges from the XX/XX/XXXX to the XX/XX/XXXX, all on a XXXX balance. 

He insisted I had to pay. I had no other choice but to pay. I asked for proof that it was paid so that the next time I spoke with someone, it would not be questioned. He said he made notes in my account and gave me the confirmation # XXXX. Then, I asked him about my letter of request to have the delinquency on my credit report removed as a one time courtesy. He did some research and said the letter was received and a decision would be made soon. He indicated he believed it would be removed and to just be patient to hear back from someone. 

I also asked XXXX if he could put me in touch with the department that was making the decision about my request. He gave me the phone # of XXXX. When I called, it was XXXX. I spoke with XXXX and she informed me that there was no report nor correspondence from Bank of America regarding my first request by phone on XX/XX/XXXX, nor my formal written request from XX/XX/XXXX. She also told me that I was misled by the two Bank of America employees that I spoke with. She said they had no right to say anything regarding my credit report. She apologized on their behalf and said that she could open a dispute for me at that time. I did so with her. I felt like I was lied to and deceived yet again by Bank of America. 

I was late making 1 payment in XX/XX/XXXX and was less than 30 days late. I made the previous payment on XX/XX/XXXX. My XX/XX/XXXX payment was made on XX/XX/XXXX. Tracking # XXXX. So, at best, it was 9 days late. This however was reported to the credit bureau as a delinquency. It is also falsely reported as being 30 days late. 

This delinquency kept me from obtaining a loan for property. I was less than 10 days late. I was late because I was in and out of town for the holidays and had family and friends visiting. I simply forgot about making the payment, which was an honest mistake on my part. 

Aside from this delinquency, I had not been late any other time in XX/XX/XXXX nor XX/XX/XXXX. I was however unemployed in XX/XX/XXXX-XX/XX/XXXX, which did result in numerous late payments. I called Bank of America to report my unemployment status and requested a deferment period. I was told there was nothing that could be done for me and to make payments as I was able. I later found out that all of this time was reported as delinquencies to the credit bureaus. I asked XX/XX/XXXXif they were given any information about my unemployment or my request to Bank of America for a loan deferment. XXXX with XXXX told me that nothing was reported to XXXX by Bank of America. 

Please be advised that XXXX with XXXX XXXX XXXX said that these XXXX delinquencies were NOT a concern for my loan. Only the XX/XX/XXXX delinquency was a concern because of how recent it was. It was the Bank of America delinquency ONLY that resulted in the denial of my property loan. 

I received a letter, dated XX/XX/XXXX ( case # XXXX ) from Bank of America stating that there were no payment errors made on my account and the delinquency that appears on my credit was valid. The letter also stated that the delinquency would not be removed from my credit file. I called Bank of America the same day I received the letter. I spoke with XXXX from Montana who was absolutely no help and said that nothing else could be done for me. 

I then sent an e-mail to the CEO of Bank of America, XXXX XXXX XXXX, on XX/XX/XXXX. I received a message from XXXX the next day to call her back regarding my account. I did so several times, but could not get in touch with her. I asked her to call me at specific times and dates, as I had several appointments I was scheduled to be at and would not be able to speak with her. She always left me voice messages just moments before the end of her shift. 

So, I sent another letter to the CEO. Finally I heard back from XXXX. She said she could do nothing for me and that everything was reported properly to the credit bureaus. She also said it was against FTC regulations for Bank of America to give a 1 time courtesy removal of a delinquency. I told her that was not true and I knew otherwise from all of the people I spoke with. I even spoke with the FTC. 

At this point, she changed her story to say that it is not their bank policy to do so because it would not be fair. She went on to say, how would they pick and choose who received a courtesy and who did not. Again, I asked for the 1 time courtesy and she refused. I said if she did not have the power to do so, then please escalate this to someone who has that power. She said she would speak with her manager and get back in touch with me. 

She called me back a few hours later and said her manager said he could do nothing for me. I never spoke to this " manager, '' and now I doubt he even exists. XXXX had explained that she gets e-mails that are sent to the CEO in the escalation process. I really think she made this " manager '' all up. Again, I asked for the 1 time courtesy, especially with the account paid in full. I also explained they delayed in reporting it as paid in full. She said she could do nothing for me and said they reported everything accurately. I told her that was not true. 

It is a PUBLIC DISGRACE, what Bank of America is doing to the same U.S. Taxpayers who let their hard-earned tax dollars bail out this bank. It is atrocious that a bank that was forgiven so much debt is not only allowed to continue to be a bank, but to refuse to forgive lesser debts and delinquencies of its customers. 

Bank of America wrongfully put a delinquency on my account for XX/XX/XXXX. My payment was 9 days late, not 30. Bank of America delayed in reporting my account as paid in full as of XX/XX/XXXX. Bank of America withheld this reporting to the credit bureau by putting an interest charge of {$6.00} on my account to hold it open another billing cycle. The account was paid in full as of XX/XX/XXXX. Yet, interest appeared at the end of an entire billing cycle on an account that had a {$0.00} balance. Bank of America are crooks and they spin lies to protect themselves from their illegal actions. They MUST BE investigated! 

I have contacted the U.S. Attorney General as well, requesting a Federal Investigation be reopened on Bank of America and their practices. My hope is that they will be forced to close and repay all of the money they have misused from American Taxpayers, like myself.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation