Consumer complaint received 2023-02-13
Company: CITIBANK, N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
XX/XX/XXXX XXXX XXXX SSN : XXXX CitiBank Account Number ending : XXXX Debit Card number : XXXX Citibank address : XXXX XXXX XXXX, XXXX XXXX FL XXXX, XXXX Citibank branch number Citi Reference Number XXXX Consumer Financial Protection Bureau Case # XXXX ATTENTION : Escalation To - Citibank Senior Management XXXX Level 4 ) or Head Citi Executive Response Unit . 

On XX/XX/XXXX, Citibank customer XXXX XXXX was saved by his family from committing suicide after receiving a letter from Citi Executive Response Unit that he will not receive his hard-earned money in the amount of {$34000.00} and his desperate attempts to get in touch with Citibank went unresolved. Citibank 's response Regarding the remaining balance of {$34000.00} this will be sent to the remitters bank. 

XXXX XXXX family said they were devastated by the tragedy. It was a miracle to save his life, a few minutes later we will not have XXXX his family said. He actually saved the screenshot, and attached it to his suicide note ; it showed the message from Citibank he will not get his {$34000.00} back. XXXX XXXX was planning this year in XXXX to get married and buy his first apartment with the money he personally deposited {$34000.00} in his Citibank account. XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. 

Citibank violated systematic supervisory failures and gave Citibank customer XXXX XXXX false or misleading information. Citibank since late XX/XX/XXXX failed to exercise due diligence before responding to XXXX XXXX 's concern about his account and his funds On XX/XX/XXXX, Citibank customer XXXX XXXX deposited in his Citibank account cash of {$34000.00} personally at a Citibank branch XXXX XXXX XXXX, XXXX, FL XXXX, United States ( the amount may exceed {$34000.00}, Citibank refused to give us the statement from XX/XX/XXXX and we dont have access to the exact amount ) On XX/XX/XXXX, a fraudulent charge in the amount of {$34000.00} via ACH electronic Debit - XXXX XXXX XXXX XXXX XXXX from his Citibank account. 

Citibank customer XXXX XXXX after discovering the fraudulent charge in the amount of {$34000.00} immediately disputed with the Citibank fraud team. 

On XX/XX/XXXX, Citibank reviewed the dispute and verified the fraudulent transaction. Citibank issued a permanent credit in the amount of {$34000.00} to Citibank customer XXXX XXXX. ( Citibank reference number : XXXX ; XXXX ) On XX/XX/XXXX, Citibank customer XXXX XXXX initiated a domestic wire transfer in the amount of {$34000.00} to his Citibank business account wire transfer reference number : XXXX He wanted to protect his funds and transfer all funds to his Citibank business account. On XX/XX/XXXX, Citibank froze XXXX XXXX 's personal account and didnt let him transfer his funds. On XX/XX/XXXX, Citibank blocked all of XXXX XXXX access to his bank account, access to his funds, online access, and bank statements. 

From XX/XX/XXXX, until now XX/XX/XXXX, Citibank customer XXXX XXXX doesnt have access to his funds in the amount of {$34000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau Case XXXX XXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$34000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau Case # Consumer Financial Protection Bureau Case # XXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} From XX/XX/XXXX, to XX/XX/XXXX, Citibank customer XXXX XXXX made over 20 plus calls to Citibank to resolve this issue and Citibank failed to provide any resolution. 

On XX/XX/XXXX Citibank customer, XXXX XXXX received a Citibank check in the mail with the wrong amount, in the amount of {$300.00} Citibank check number XXXX and Citibank failed to send the correct amount, and the remaining balance in the amount of {$34000.00}. 

Enforcement Action Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, XXXX XXXX has the authority to take action against institutions violating consumer financial laws, including engaging in unfair, deceptive, or abusive acts or practices. XXXX XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. The Citibank customer XXXX XXXX order requires Citibank to Release the funds in the amount of {$34000.00} immediately to Citibank customer XXXX XXXX and send the available funds to the address on file. 

Citibank customer XXXX XXXX changed his telephone number ( XXXX ) XXXX and no longer has access to the old number ( XXXX ) XXXX can ONLY be reached via email or mail on file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation