Consumer complaint received 2021-04-01
Company: TD BANK US HOLDING COMPANY
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
First Name : XXXX XXXX Name : XXXX Last Name : XXXX XXXX : United XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX City : XXXX XXXX : TX XXXX : XXXX Phone : XXXX E-mail : XXXX What is the best way to contact you? 
Phone, E-mail When is the best time to contact you? 
Morning, Afternoon, Evening Name of MY Financial Institution or Company XXXX XXXX XXXX XXXXXXXX XXXX : XXXX XXXX XXXX, XXXX, XXXX XXXX City : XXXX XXXX : GA XXXX : XXXX Phone : XXXX Have you tried to resolve your complaint with your financial institution or YES If Yes, when? 
XX/XX/2021 How? 
Phone Has the financial institution responded to your complaint? 
YES If XXXX, when? 
XX/XX/2021 How? 
Phone I am part of an ongoing consumer fraud case on a large scale. I was defrauded XXXX XXXX on a boat purchase through a consignment company called XXXX XXXX AZ, XXXX. This transaction was set up on XX/XX/2021 through a posting of a boat for sale on XXXX XXXX XXXX. I reached out to the seller that directed me to the consignment company with an inventory number. I went onto XXXXwebsite and put in this inventory number. The boat came up that we were discussing. I was directed to set up a transaction request with the company on their website. Later on that day I was contacted by a sales associate of XXXX XXXX Az XXXX XXXX XXXX XXXX XXXX. He then ran through the information of the boat and sent me the buyer 's contract through the website via email. I signed this agreement and sent it back to the company. At this point, I had to set up a transfer from my bank XXXX XXXX Georgia to TD bank in XXXX Florida. Bank XXXX as follows : XXXX XXXX XXXX, XXXX, FL XXXX phone number ( XXXX ) XXXX *I have all banking information for that account at XXXX as well upon request* I contacted my bank on Monday, XX/XX/XXXX to set up the transfer. Before I went forward with the transaction transfer, I spoke with the wiring room about the protections I would have for this transfer because of the amount being XXXX and was pretty much all of my savings for said investment into a fishing boat. They stated the transfer will go through the fraud system to check that the information isn't a red flag and that if the company were to take my money and run that I would be protected through their fraud department. I stated that if my money isn't protected I would not go ahead with the purchase. The individual setting up the transfer said yes, of course, you should be like but no worries. You will be ok and covered. I said awesome, go ahead with the transfer. I received a transfer confirmation email too which I sent over to the company to show payment so they can then ship the boat to me for inspection. This company offered a XXXX-day return policy after the delivery similar to a lot of companies during covid XXXX. Unfortunately, after the company received the funds they halted all communications with me. I requested a refund via the company page as I was unable to get through via phone with XXXX XXXX. I then followed up to call the bank to return the funds as they stated they would in the event of consumer fraud. The individual on the phone said we can try and request a return of funds but no guarantees. I was a little upset as this is not what I was told previously. I requested for this to go to the fraud department and for all phone recordings to be listened to. XXXX followed up with me on Monday, XX/XX/XXXX telling me that they reviewed the phone calls and recordings and apologized that the agent was wrong about the protection of my funds. She stated that training and coaching will be provided to said person. To me, this is unacceptable as I am now out of XXXXXXXX XXXX and now reporting this case to the FTC, XXXX, local police, now the OCC. I would like someone to step up and contact this bank to get the money that I was told would be protected and safe and wasn't. I just want my funds returned to me from this purchase. I am willing to speak in person about this as I am in the process of getting legal representation from the Attorney General 's Office of Texas for consumer protection. Once I have the representation they will be in contact with XXXX XXXX Georgia for the release of the voice recordings so that I can go after the restitution of my refunds. Please help wherever you can please.

Company response to consumer: Closed with explanation