Consumer complaint received 2020-05-05
Company: ENOVA INTERNATIONAL, INC.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
I have made several attempts to pay off my balance. XXXX and again XX/XX/XXXX, but their representative continue to make errors during processing while continuing to charge me interest daily. I think the loan is paid, I check my bank and no payment is processed and then I get a late notice email several day later. This is a SCAM. They are trying to keep me from paying off my balance so that they can continue to charge me interest. 
XXXX Thu XX/XX/2020 XXXX XXXX  Reply Forward Dear XXXX, Account # : Thank you again for choosing NetCredit. 

Please take a moment to review this new Electronic Fund Transfer ( EFT ) authorization. You will need to enter the following information in order for us to update your banking information.

Bank Name Routing Number Last 4 digits of Account Number Account Type Last 4 digits of your Social Security Number Please make sure you review the following document. The last 4 digits of your Social Security Number will represent your electronic signature when you reply. 

In addition to completing this form, you must also submit a copy of a voided check OR a traditional bank statement to update your banking EFT authorization. 

AUTHORIZATION FOR REPAYMENT BY EFT EFT Authorization for Installment Payments, Fees, and, in the Event of Acceleration, the  Loan Balance. 

This AUTHORIZATION FOR REPAYMENT BY EFT authorizes [ Insert Lender Name Here ], LLC, d/b/a NetCredit to perform the functions specifically listed below relating to the following bank account ( Your Bank Account ) Bank Name : Routing Number : Last 4 digits of Account Number : Account Type : Checking You authorize us to initiate an electronic fund transfer through the ACH network ( or another network of our choosing ) ( EFT ) from Your Bank Account for the following : Each of the installment payments due under the Consumer Installment Loan Agreement ( or, if you make a partial installment payment, the amount of the installment less the amount of any such payment ) on or after its due date ; In the event that you default and we declare the entire outstanding balance ( the Accelerated Balance ), including all accrued and unpaid interest and fees that you owe under this Agreement, due and payable, the Accelerated Balance ; and The amount required to correct any error we make in processing an EFT. If any payment can not be obtained by EFT, you remain responsible for such payment and any resulting fees under the Agreement. You agree that we may resubmit any returned EFT as permitted by law and network rules. We are not responsible for any fees you incur in connection with rejected payments. You agree that we do not need to provide you with advance notice of an EFT we initiate for an installment payment if the amount of the EFT is less than the installment payment ( for example, due to a partial payment ). You acknowledge that the origination of EFT transactions to Your Bank Account must comply with the provisions of U.S. law.

Modified Charges. Instead of or in addition to any of the EFTs described above, you authorize us to process any EFTs you subsequently confirm by phone, fax, text message, email, or by logging into your NetCredit account.

Range of Varying Amounts. Your scheduled installment payments provided in the Payment Schedule shown above will vary if : ( 1 ) you make partial payments ; and/or ( 2 ) you are assessed any late charges pursuant to the Agreement. The range of your scheduled installment payments will normally not vary by more than the amount necessary for such adjustments. If your scheduled installment payment exceeds the described range, we will send you notice at least ten ( 10 ) days in advance of the payment.

You may elect to receive notice in advance of any payment amount that varies from that which is in your payment schedule or your most recent payment. To receive advance notice of all varying amount payments, you may call us, c/o NetCredit, at ( XXXX ) XXXX, or write us via fax at ( XXXX ) XXXX or email at XXXX.

Termination. You may terminate one or all of the authorizations to initiate EFTs from Your Bank Account set forth above by calling us at XXXX, in writing by fax at XXXX, or email at XXXX. We will discontinue initiating any EFTs you specify as soon as we reasonably can and, in any event, within three business days after receiving your termination request.

Your Bank Account Information. If there is any missing or erroneous information Your Bank Account or the depository that offers it, then you authorize us to verify and correct such information. You have given us certain information from Your Bank Account so that we can verify the account number and routing number and you acknowledge that Your Bank Account is a legitimate, open, and active account.

Full Force and Effect. This EFT Authorization will remain in full force and effect until ( i ) we have received written notification from you of its termination in such time and in such manner as to afford us and the Depository a reasonable opportunity to act on it, or ( ii ) upon full and final payment of the amount you owe us under this Agreement. 

Optional EFT Debit Authorization. PLEASE NOTE THAT YOU ARE NOT REQUIRED TO SIGN THIS EFT AUTHORIZATION TO ENTER INTO THIS AGREEMENT. THIS EFT AUTHORIZATION IS FOR YOUR CONVENIENCE IN PAYING AMOUNTS OWED AND RECEIVING THE LOAN PROCEEDS UNDER THIS AGREEMENT. BY SIGNING THIS EFT AUTHORIZATION BY CLICKING THE " I AGREE '' BUTTON BELOW, YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY CHOOSING TO PAY AMOUNTS OWED AND RECEIVE YOUR LOAN PROCEEDS ELECTRONICALLY AND THAT YOU ARE CHOOSING ONLY TO RECEIVE NOTICE OF VARYING TRANSFERS WHEN A TRANSFER EXCEEDS THE RANGE SPECIFIED ABOVE. 

SECURITY. Pursuant to Comment 2 ( a ) ( 25 ) of the Federal Reserve Board Official Staff Commentary to Regulation Z 226.2, we have disclosed to you that our interest in the EFT Authorization is a security interest for Truth-in-Lending purposes only, because federal and Utah law do not clearly address whether our interest in the EFT Authorization is a security interest. 

By electronically signing this Authorization by typing in the last four digits of your social security number below, you certify that you have fully read and understood the sections of this Agreement captioned AUTHORIZATION FOR REPAYMENT BY EFT, you agree to comply with, and be bound by, their terms and you agree and understand that you are authorizing us to credit your Bank Account with the proceeds of your loan and to debit Your Bank Account for the amounts owed under this Agreement.

Enter the last 4 digits of your Social Security Number Please be sure to contact our Customer Support Team at least two business days before your due date to request changes to your account. If you have any questions or concerns, our Customer Support Team is available Monday Friday, XXXX XXXX CT and Saturday - Sunday, XXXX at ( XXXX ) XXXX. You can also sign in to view your account details online at any time. 

Sincerely, The NetCredit Customer Support Team Phone : ( XXXX ) XXXX Email : XXXX www.netcredit.com We want to hear your feedback! Tell us how were doing by sending an email to XXXX.

Company response to consumer: Closed with explanation