Consumer complaint received 2020-10-25
Company: John C. Heath, Attorney at Law, PLLC
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Problem with customer service

Complaint:
My name is XXXX XXXX I have Lexington Law group requesting copies of each and every letter that they said they sent out on my behalf since XXXX XXXX XXXX. I have received the three times .1 to email address XXXX XXXX at XXXX XXXX ... then again XXXX XXXX to email address XXXX ... once more time XXXX XXXX at email address XXXX after discovering the email was in my deleted box, I immediately recovered the email. I open the email then was instructed to create an account on XXXX secure account to access the file inside. After creating the account with my username and password I accessed the file. Open it and there I see 22 pages. 17 papers and the last 5 pages was letters. I immediately call Lexington law group Tuesday XXXX XXXX. Began to discuss the situation with the paralegal. She put in a request to send all 27 letters to me XXXX XXXX by mail. We was trying to see whether or not the letters that I have requested and received by emails was the letters that Lexington law group had indeed been sending out. After speaking with the paralegal, she sent three letters to me then connect me to the fraud department. I spoke with fraud department and the paralegal there took my complaints and sent me another letters from her department around XXXX XXXX. Later that day I discover I didnt receive none of the emails so I waited to called back the next day. XXXX XXXX spoke to another paralegal. I asked her can she resend the all the letters from the day before to me again. She attempted to try three times and was unable to do so however I kept receiving generated letters about my account and one custom letter from someone Im not sure of. The paralegal at the time went over my account, when I read to her that custom letter that was sent to me for no reason she was shocked. She then looked around y account and continue to say it wasnt there about 20 minutes later that later just opted up in her system. She stated it was strangled what happen and thought it was some kind of computer glint Because they letters didnt make no sense and wasnt necessary. Especially because I couldnt receiver any of the letters that was being attempted to send ( 5 ) in total. She then put in a request to send all letters and credit to me again and noted that I was unable to receive the files and letters they was trying to send me. The very next day XXXX XXXX same exact thing. I spoke with another paralegal by the name of XXXX from the Utah location, she said that XXXX XXXX XXXX XXXX there where files trying to be sent to me but was unable to send to my email address that the team lead XXXX XXXX XXXX XXXX requested for me to get and she was putting in a request to send a new XXXX account. finally no one knows whats going on. The emails all of a sudden isnt coming through however generated emails are coming still after I asked for no more generated emails to come to me. XXXX as change your password around XXXX XXXX XXXX XXXX. To XXXX as well as XXXX around the exact same time. Im having issues receiving all the letters that Lexington law group said that they wrote. The reason fir me to get the letters is because nothing has been to to my account. My score has dropped for no reason, not even Lexington law group could explain why my score is dropping when theres nothing to make the score go up or down .Im not understanding why the credit bureaus nor the creditors are not responding to Lexington law group after sending letters to them both accounting to federal credit reporting act. Both all the credit bureaus/ creditors are in violation of the FCRA and also has violated my civil rights. Now Im trying to get to the bottom of this to find out why but I need the letters to prove that correspondent has gone out ( 27 ) since XXXX XXXX - XXXX XXXX. Now the letters I have requested each time from Lexington law group isnt letters. I have since made a complaint to them about what I received and since then Im unable to receive any correspondence from them concerning my request. However i am getting generated emails for no reason at all. Please can you get involve to help me resolve this issue by getting in touch with the attorney to send me the letters from a verifiable person who has first hand knowledge of these letters to make sure that these letters was really sent and to make sure I get the letters that was exact letters to was sent to the creditors and 3 credit bureaus so I can know what they said to find it why they not being responded to me. Please send exact by mail XXXX XXXX XXXX XXXX XXXX al XXXX. By a verifiable person who has first hand knowledge of the letters sent. since Im having issues receive the correct letters by email even after doing everything they asked me to do. Thank you in advance XXXX XXXX XXXX

Company response to consumer: Closed with explanation