Consumer complaint received 2020-11-24
Company: Southwest Credit Systems, L.P.
State: IN
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX Date : XX/XX/XXXX Re : Invoice # XXXX I received this invoice, which apparently has been submitted to collections. This invoice is not accurate, and I continue to dispute the invoice. 
I cancelled this service shortly after my email dated XX/XX/XXXX ( attached ). As you can see in my email, I questioned why my data usage seemed to unusually fluctuate. When I called XXXX for an explanation, I was told that XXXX did not have a way to validate the usage levels. This sounds to me like XXXX has set up the perfect scam against consumers ... just bill whatever you want until the consumer complains. 
Upon my cancellation, I turned the device off. 

After that cancellation, you suddenly invoiced me again for XXXX usage in XXXX and XXXX XXXX see attached invoice ). The device has not been turned on since my cancellation in XX/XX/XXXX. I did not receive any invoices for XXXX - XX/XX/XXXX, and I have not received any invoices for XX/XX/XXXX to current date. 
I infer from the XX/XX/XXXX invoice that XXXX may have migrated to a new billing system in XX/XX/XXXX, as this invoice is touted as my new bill. I suspect that when XXXX migrated to a new billing system, my cancelled account somehow was resurrected, and I was invoiced for services that were not provided. I wonder how may other consumers are experiencing the same issue, and if so, is there a possible cause for class action litigation? 
Again, I called XXXX and disputed the invoice. I followed that with an email dated XX/XX/XXXX ( attached ). I hereby demand that XXXX : 1. Honor my cancellation from XX/XX/XXXX ; 2. Delete any balance owing from XXXX XXXX XX/XX/XXXX to XXXX ; 3. Rescind any referrals to any collection agencies ; 4. Remove any erroneous reporting to any credit reporting agency, by either XXXX or any collection agency, if any were made ; and 5. Formally respond in writing that all these actions have been taken. 

I expect to receive a formal, written response within 30 days, or XX/XX/XXXX. 

To this point, I have kept this dispute between XXXX and me. Failure on your part to respond to this demand will force me to avail myself of other dispute resolution options, including but not limited to complaints to the Consumer Financial Protection Bureau, the Federal Trade Commission, the Federal Communications Commission, the U.S. Attorney General, theXX/XX/XXXX, litigation, and any other agency I can. 

I hope and expect that you will do the honorable thing. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX,XX/XX/XXXX XXXX I have not received a direct response from XXXX. Instead, I received an e-mail collection correspondence from XXXX XXXX on XX/XX/XXXX. I spoke with a representative from XXXX XXXX, informed him that I was disputing the debt. He said he would refer the dispute to XXXX and I should expect further correspondence. I did not receive any further correspondence from XXXX or XXXX XXXX. 

Yesterday XXXX XX/XX/XXXX XXXX, I received an e-mail from Southwest Credit Systems that looks exactly like the correspondence i received from from XXXX XXXX. 

I continue to dispute this debt.

Company response to consumer: Closed with explanation