Consumer complaint received 2017-12-04
Company: Carter-Young, Inc.
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I moved from the XXXX XXXX XXXX XXXXXXXX XXXX, XXXX my lease was up XXXX XXXX but because I did not give 30 day notice by XXXX XXXX, XXXX. I could not move out that day with out penalty. So I gave notice XXXX XXXX and my move out date was schedule for XXXX XXXX. When I moved out I was only aware of owing the complex for a prorate amount for XXXX ( 11days ) .With my rent being {$750.00} I should have owed maybe {$270.00} at most XXXX XXXX XXXX property manager said that she would just take that out of my deposit which was {$650.00} at move in. That would have left me with a refund of {$380.00}. I did my walk through of my apartment with the leasing agent named XXXX on XXXX XXXX, XXXX. I signed the Move out sheet and returned my house keys and mailbox keys. During that walk through the only thing documented was smoke on the fan. She never discussed needing to replace the carpet. Well after a few weeks I did n't hear anything from them regarding my deposit so I called and was told I had a balance for new carpet replacement for over {$1000.00} immediately I ask to speak to XXXX to ask her why was this not discussed when we did our walk through and I was told she was not available to speak with me. So I went up there and asked to speak with XXXX XXXX she told me that the carpet people said the carpet needed to be replaced and the normal process is to just billed the tenants for it but because she knew me personally she would remove the carpet replacement charges since I was in the unit for 2 years and it would be considered normal wear but she would still have to charge me {$200.00} cleaning fee for it.So she told me to wait for them to get everything updated in the system and that she would contact me when everything was entered. Well a few weeks later I received a letter from a Carter-young saying I owed {$5300.00} from the XXXX XXXX XXXX XXXX. I think I XXXX have died inside when I saw this because I was so confused on how it was even possible to owe this amount when I just spoke with her. So that day I went back to the XXXX very upset I showed XXXX XXXX the letter and she made like she did n't know anything about the amount so she went to the computer and told me that XXXX the leasing agent had entered in the fire damage charges and the carpet fee was not removed she never gave me a break down on the whole amount she just said it was for fire damages and carpet she went on acting as if she could not believe she messed that up like that and this was one of the reasons that she no longer worked there. I asked her where did she even get the fire damage charges from and the amount. Let me rewind just a little XXXX XXXX I had a grease fire that cause damages to the stove, refrigerator and the cabinets. I had to pay for the damages because I did not have renters insurance at the time. Well when I went to the rent office to discuss the damages XXXX XXXX told me she would not charge me for the stove, because she would take one from another unit but I had to pay to replace the refrigerator and to paint the cabinets and replace kitchen tile in front walk way as well as the carpet directly in front the kitchen due to having soot stains. When she added up everything it was only a little over {$1100.00}. I agreed on the charges and we made agreement for me to pay it over four months time. By XXXX XXXX I had paid ALL of my fire damage charges. So this goes back to why I was confused as to how the amount could still be so high because that had long been paid. Well again she claimed she will fix this because her and my XXXX XXXX were friends I believed that this was honestly a mistake and that she would handle it. Needless to say it never got fixed and and I was still getting calls from the collection agency. I called up there to speak with XXXX XXXX and I was told she had no longer worked there. So I begin disputing this with all the credit bureaus and still not getting any luck. Well last year XXXX XXXX I signed up for this service to help repair credit and I was sent a bill from the collection agency. These people had me down for all kind of charges past due rent for {$1200.00} only gave me credit for {$200.00} They charged me {$2700.00} fire damages with no explanation to how they came up with that amount {$1400.00} for carpet and even had another lease expiration date. I have never in my life witness so much deceitful information in my life. The lease I was provide with for validation is my renewal lease showing a completely different DEPOSIT amount for {$100.00} where did my money go where is my original lease from XXXX. Also I signed my Move In and Move Out sheets after each inspection with XXXX the current leasing agent at the time. The Move Out sheet that was provided is a completely different one it is missing my signature as well as a date. This move out sheet did n't even have the my information typed on it as the original one my unit number is handwritten on this one how professional.

Company response to consumer: Closed with explanation