Consumer complaint received 2018-12-18
Company: EQUIFAX, INC.
State: PR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/2018 I did submit a compliant ID # XXXX via Consumer Financial Protection Bureau because of Credit reporting Incorrect information on your report on Equifax showing the account with current past due balance and open with 11 current missing payments on my XXXX Account # XXXX. The correct account Status : Account Closed on XX/XX/2018 Payoff Balance ( attached letter of Payoff of XXXX ) I did dispute the wrong information on my credit report with Equifax, on the others credit report agency has no problem, the information is correct. 

I did make two disputes with Equifax. 

- Equifax Confirmation Number : XXXX - Equifax Confirmation Number : XXXX On both disputes, the resolution of EQUIFAX was that XXXX indicated that the information on my credit report was correctly, leaving the account on my credit report with incorrect information about account status ( Open, with Current Past Due Balance, etc ) As no resolution from Equifax and/or XXXX I did submit the compliant ID # XXXX via Consumer Financial Protection Bureau with XXXX and EQUIFAX because on my EQUIFAX report indicated that my Leasing-Auto Loan with XXXX XXXX  show a status of Open Account with current Past Due Balance of 11 missing payment late more than 120 days. 

On XX/XX/2018 - XXXX answered the compliant with information reported incorrectly on my credit report. Account : XXXX. XXXX request update information on EQUIFAX as informed by creditor XXXX XXXX  to Equifax via XXXX XXXX XXXX XXXX XXXX # XXXX Submitted on XX/XX/2018. Equifax SC : XXXX ( attached evidence ) After that EQUIFAX corrected the information as of XX/XX/2018 on my credit report ( attached evidence ) with the following information. 

XXXX Closed Account Between XX/XX/2018 and XX/XX/2018, your XXXX XXXX automotive account appears to have been closed. Between XX/XX/2018 and XX/XX/2018, your XXXX XXXX  automotive account balance decreased by {$11000.00} from {$11000.00} to {$0.00}. 
Lenders like to see that you have experience successfully managing your credit. Closing an account could affect your average age of credit history. Generally, you'll want to keep your oldest accounts active and in good standing in order to prevent them from being closed. 

On XX/XX/2018 I did receive an alert on my credit report of EQUIFAX indicating the following changes : Account status- Open Account ( Re-open ) XXXX- Balance Increased by $ XXXX Between XX/XX/2018 and XX/XX/2018, your XXXX XXXX   automotive account balance increased by {$11000.00} from {$0.00} to {$11000.00}. 
It looks like your balance went up. This could be the result of a missed payment, which can have a negative effect on your score. Your total debt also typically factors into your credit score, so it's best to keep it low if you can. 

I did call EQUIFAX on XX/XX/2018 and the rep opened another ( 3rd one ) dispute # XXXX because EQUIFAX indicates that XXXX is reporting the account Open, Past Due and with current Missing Payments ). I have no issue with the other credit report agencies, it is only with EQUIFAX and this account of XXXX impacting negative my credit score/history on my credit report.

Company response to consumer: Closed with explanation