Consumer complaint received 2019-05-31
Company: AMERICAN HONDA FINANCE CORP
State: OH
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
I went to XXXX XXXX XXXX  onXX/XX/XXXXafter my current car broke down. This was my first experience in a Honda store and Honda car. My son drove me there because I had no car. I test drove some cars and decided on XXXX  XXXX but it was late in day so salesman XXXX XXXX suggested, demanded {$2000.00} deposit on car even though I was not getting the car untilXX/XX/XXXX. On XX/XX/XXXX, Honda closed, Sunday. By Monday morning XX/XX/XXXX, I decided I wanted my deposit back and called and left message with Honda store phone. Salesman was supposed to pick me up later in morning around XXXX XXXX but instead immediately returned my call about my deposit return and was at my back door waiting to take me to Honda store. I had not eaten breakfast, was not bathed or dressed. I told him I had to put clothing on, so he waited. He took me back to the Honda store ( i had no car ). There he started having me drive more Honda cars stating I needed to make " a deal '' today XX/XX/XXXX. I asked for plain car repeatedly, he said he could not get. He told me the deal was today and I had to take a car on lot. I drove a dark gray XXXX. Then he asked me what color I wanted and showed me Black ( he said car no good ). He said I had choice of red, or white or silver. Only XXXX  cars on lot. By now I am worn down, I felt like I had been kidnapped and was a hostage at the dealership and the only way out was to sign for lease. They put me in financial office, man on computer spitting out papers. Sign here, sign here, sign here. My son not here, at work. I am female alone among a pack of male wolves. This went on, I remember telling salesman and financial man I wanted to come back Tuesday because I spent all day at dealership and was tired. I do have XXXX. Instead pressured to sign. Other things happened that day. Got car, drove home and went to bed. Next day looked at lease to realize monthly payment very high, paperwork problems reading due to light ink, etc. Had more and more issues with car. Drove it. One day the car did not start. So, I waited and tried again and it started. I thought very strange, never had a car do this, something wrong. Called Honda corporate and customer service but they do nothing. I called salesman XX/XX/XXXX to say spots on car. He said I could not return with car until XX/XX/XXXX. By XX/XX/XXXX called salesman who passed me to manager to tell them I wanted to return car. Manager Mr. XXXX XXXX states " I sent paperwork in '' Too late. " We videotaped you '' No one told me I was being videotaped at Honda store. Called attorney. Spoke to Honda in CA many times and told the salesman was supposed to offer me death insurance in case I die before 36 months. Financial man never offered to me and Honda in CA stated, too late to buy it. This stress  is killing me slowly. I used to be active and trusted people but now all my time is spent trying to find help to have lease rescinded. Can you help me? I am XXXX yrs widow female, will be XXXX on XX/XX/XXXX, XXXX, disgusted. Never had problem at any dealership in town until now. No one is willing to help me. Dealership just repeats " I signed contract '' " we have video ''. I stopped driving the car last Saturday. My old car took 3 weeks to fix, so I drive it. The car I leased is fancy sporty wheels, chrome on front, jazzy. I am also XXXX not 37, I wanted plain car. Can you help me? I will never buy any large purchase again without attorney present. Sad to say. Hope I stay alive next 36 months because this dealer never offered me death insurance to pay off lease if I die before lease ends. I am only signer on lease but according to Honda, if I die before lease up, my estate has to pay for lease. Can anyone help me? I did call my XXXX and filed dispute for the {$2000.00}, no resolution from them. Can anyone help me with ideas? I just discovered late yesterday to call Attorney General of Ohio to file complaint and today to file complaint with CFPB and Federal Trade Commission. Very sad, old XXXX woman has to fight like this instead of enjoying life. Can you help? I also sent letter yesterday to Mr. XXXX XXXX, Senior Vice President and General Manager, Honda. American Honda Motor Co., Inc. I have the letter but do not know how to attach to this complaint. Not computer literate. The situation is draining the life out of me, crying al day, fighting all day with Honda. Horrible experience with Honda. Old people-do not trust anyone and do not sign anything without an attorney present - that is what I learned from this experience. Thank you.

Company response to consumer: Closed with explanation