Consumer complaint received 2022-01-14
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Chase checking account. I set up bi-weekly payments for my XXXX XXXX  Account in XX/XX/XXXX. Payments were being processed by Chase in according to my direction of every 2 weeks for a bi weekly payment. 

Chases ' system incorrectly scheduled a payment for XX/XX/XXXX when the prior payment was made on XX/XX/XXXX only 4 days prior and certainly not as per the instruction of 14 days. I attempted to cancel the payment but as the system is noted " in process '' I could not do so. I called Chase and their customer service stated they also could not cancel the incorrect payment and that it was a " SYSTEM GLITCH '' and I would need to call back after the incorrect delivery date as posted on the system. Chases ' lack of accepting responsibility for a SYSTEMIC issue and lack of a means to resolve the issue is unacceptable. 

If this is a " System Glitch '' as per their customer service reps then every consumer with a Chase checking account with automatic bill payment set up must have the same issue and should be notified by the regulators immediately. 

The mortgage paid on XX/XX/XXXX, another payment scheduled in process for XX/XX/XXXX 4 days later. This is a bi weekly series and Chase claims its a " System Gilck ''. The customer service rep could not cancel the XX/XX/XXXX payment in process not could I. If this is a system glitch it would affect millions of chase customers. This issue needs to audited from regulators who provide oversight of Chase. 

I have provided my payment history below to demonstrate this issue. 

Payment history Print this Page We update your account activity with each payment on the " Send on '' date. Payee activity, sorted by Send on, by most recent Send on, sort by most recent Deliver by, sort by most recent Status, sort z to a Paid with Paid from Actions Amount, sort high to low XX/XX/XXXX Canceled Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content below {$1700.00} XX/XX/XXXX Canceled Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content below {$1700.00} XX/XX/XXXX XX/XX/XXXX In process Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content below {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content below Request info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Every 2 weeks Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$1700.00} XX/XX/XXXX XX/XX/XXXX Paid Bill pay TOTAL CHECKING ( ... XXXX ) See details, shows content belowRequest info {$3500.00}

Company response to consumer: Closed with explanation