Consumer complaint received 2022-02-14
Company: WHEELS FINANCIAL GROUP, LLC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/XXXX while I was shopping for a new car, I had the car dealership run my credit report and I found out that XXXX was reporting me as being late on the account that should have been closed and paid since XX/XX/XXXX. As a matter of fact they've been reporting me being late for a year since XXXX due to their own internal error. I reached out to them right away and spoke to someone from Titles Department which assured me that they will take care of this matter right away and request that all three credit bureaus to remove the reported late payments from my account since it was their company mistake. On XX/XX/XXXX I called again and spoke to their customer service. I've been told that they sent a request to their Compliance Department which conveniently does not have a direct line so I was unable to contact them directly. On XX/XX/XXXX I followed up again and I've been given the same stereotype answer that their Compliance Department has not process yet my complaint. Given the fact that this Compliance Department had two months to process my request and correct their erroneous reporting ( my first request in XX/XX/XXXX ) and clear up my credit I find it extremely upsetting and disturbing for this company who believes that they are allowed to destroy consumers credit without any consequences. 
I will provide the supporting documentation for my statement. 

In XX/XX/XXXX I voluntarily disposed my XXXX XXXX XXXXXXXX XXXX and came to an agreement with XXXX that I will be responsible for continuing making the payments until the company resells the car ( Notice of Intention to dispose attached ). Please understand that I voluntarily agreed to dispose of the vehicle and I delivered the car to the destination provided by XXXX. I was fully aware of the fact that I will be responsible to continue making the payments until the car gets sold and that I will be asked to pay the difference in case the car will be sold for less money than the amount it was owed by me to them. I released the car into their car XX/XX/XXXX and per " Notice of intention to dispose the Motor Vehicle '' I continued making the monthly payments to XXXX  until I was informed by XXXX  that the car sold in XX/XX/XXXX and that I am responsible to pay the difference. I was informed by XXXX that the balance to close the account after the sold the car was {$930.00} which I paid on XX/XX/XXXX ( payment receipt attached ). Since XXXX sold the car in XX/XX/XXXX and received the final payment from me on XX/XX/XXXX finding out more than a year later that XXXX kept reporting me as being late on my account was extremely upsetting. I couldn't understand how and on what grounds a financial company is allowed to destroy consumers life by damaging their credit and not taking responsibility for their erroneous actions. As a proof of them trying to cover up their own mistake when I called XXXX in XX/XX/XXXX the stamped date shows as XX/XX/XXXX. Why would XXXX settle with me on XX/XX/XXXX when they sold the car and received their final payment on XX/XX/XXXX? Why did XXXX started to report me as being late on an account which was closed since XX/XX/XXXX? XXXX never sent me any billing statements from XX/XX/XXXX through XX/XX/XXXX, never reached out to me to request any payments and I have not received any letter of any kind from their company. Due to their irresponsible and illegal action XXXX  reporting damaged my credit. Their error which are unwilling to correct makes me unable at my age to refinance my home and get approved for a Reverse Mortgage which will be the best for a senior citizen in my situation. XXXX is taking advantage of me and my current situation. I should not have any late payments being reported on my credit by XXXX and the account should be reported paid and closed. It also shows as settle for less but since they've collected the difference from me this company did not lose any money by selling the car. 
I am reaching out to you crying for help since XXXX keeps dragging their feet and not resolving their own internal mistake by reporting me late on an account that should have been closed and paid since XX/XX/XXXX.

Company response to consumer: Closed with explanation