Consumer complaint received 2019-06-26
Company: Radius Global Solutions LLC
State: IN
Product: Debt collection
Sub-product: Federal student loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Main complaint : XXXX XXXX has illegally tried to obtain money from me by sending me to a debt collector because they could not obtain the funds from the Veterans Affairs from me being enrolled on the Chapter XXXX GI Bill. If XXXX believes me to have a debt, they need to obtain their money from the VA, and the VA holds me responsible for the debt. They have come after me personally and are attacking my credit. 

Dispute : On XX/XX/XXXX I was contacted by Radius Global Solutions a debt collector via letter stating that XXXX University  XXXX had sent my account to collections. 

Events leading to dispute : In late XXXX of XXXX I was enrolled in XXXX University XXXX on Chapter XXXX GI Bill Benefits. I withdrew to attend a different school with more of a technical focus. Prior to submitting a withdraw request, I contacted my student mentor, my counselor, and ATTEMPTED to contact financial aide to discuss consequences of withdrawing and if I would be impacted financially or not. Specifically to discuss if there would be a debt incurred and what it would be. I was approximately 3 weeks into the term, and my student mentors / counselors both said I was within the allotted drop time. On the final call they transferred me to financial aide who unresponsive. According to XXXX XXXX Financial Aide their process requires you to speak to a financial aide counselor prior to withdraw and they will not allow withdraw to occur if you have not spoken. This is to ensure students are aware of any financial consequences. XXXX XXXX has scrubbed their call records and emails and are unable to prove to me that I spoke to anyone and was notified I would take on a debt personally. Financial aide attempted to call me back a single time in which I was unable to answer but no further attempts were made. I do not receive voicemails and had notified my handlers at XXXX XXXX at time of my enrollment. 

XX/XX/XXXX @ XXXX XXXX EST : XXXX XXXX from Radius ( the debt collector ) answered my call into their main customer service line. She put an immediate hold on the debt collection and requested a validation of debt from XXXX XXXX. 

XX/XX/XXXX @ XXXX XXXX  EST : I called XXXX XXXX Financial Aide customer service line. XXXX answered. XXXX was unable to assist and transferred me to XXXX in XXXX office. XXXX was unsure because the wording on my account notes from the time of withdraw say non-punitive. XXXX was unable to offer a resolution and bumped this to her Team Lead XXXX XXXX ( XXXX ). XXXX consulted her Supervisor XXXX XXXX ( XXXX ) At no time has XXXX XXXX been able to provide me with any written proof that I am held liable for them not receiving their funds from the VA because of the withdraw. After 2 weeks of calls back and forth I am sending this to the Consumer Financial Protection Bureau because I need protection from an illegal attempt to collect a debt. Having notified them that they need to obtain their money from the VA and I would then be in debt to the VA ( IF ) this is even a valid debt they continue to pursue me and will not drop the collection from Radius Global Solutions LLC.

Company response to consumer: Closed with explanation