Consumer complaint received 2023-02-15
Company: JPMORGAN CHASE & CO.
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
My account with Chase Bank, it was fraudulently, attacked by hackers or scammers. The bank was looking into it, and was supposed to help me fix this problem, and denied my case twice. I have tried getting my money back, giving them information so they could see where the scammers sent and did with the money. They have sent my money, they have sent it to my XXXX XXXX  and taking it out themselves, so I could not get it back out. Some of these charges were sent to a XXXX account which I have never opened a XXXX account I dont even know how to use a XXXX account. I am on XXXX I get a check once a month I need every dime that I have. I am fighting for the money that was taken out from this fraud scam. I have given them information that this money was sent to. I dont know if they dont understand that my account was hit by fraud. I have had my identity stolen and they had every information about me. I have never given anyone authority to go into my account and steal my money. Every time I had a deposit made they took my money. I dont know how they do it, but it was done with my information that I had identity theft. I told the bank what had happened and about the XXXX XXXX information they told me they could not do anything about the XXXX XXXX because it was a third-party. So I open the keys so they can see what was taken out of my account, and they were supposed to be investigating it. Instead they decided to reverse money into my bank account from XXXX XXXX  and then turned around and reversed it back to XXXX XXXX. This has made XXXX XXXX put me on a violation where I can not get any information anymore from them. I explain this to Chase Bank and I think they are responsible now for refunding me the money that they have messed up from the XXXX XXXX. I was working on this myself since they stated they can not deal with XXXX XXXX and gave no one authority to go into, my XXXX XXXX account. I gave them the information that they needed plus when they went into my XXXX XXXX account and took money. They were taking money that they didnt even need to take. So this messed up everything into my XXXX XXXX plus I guess my case. I have been to the bank. Explain this information. Seems like no one can help me. So I contacted the XXXX office and they connected me with a XXXX person to handle my problem which was never handled. It was just closed. I didnt know what else to do, because I have written them several times and sent them the information that I had. I dont know the reason they went into my XXXX XXXX to begin with to reverse money back-and-forth and dont know why they just didnt keep the money into my account, instead of reversing it back. As far as the hackers going back into my account, I had put special security, so no one can take out money from my account except for me with a special code. They have closed XXXX accounts and gave me at least XXXX new debit cards. I dont know how these hackers kept getting my information. I know when it first started it started through XXXX. They hacked my information from them. Started when I first called XXXX. I was transferred to the Limitation department to get information that I needed for some help. When they connected me, the person asked me all the information that they normally ask when you calling to XXXX. Then they tried to start asking me information that they shouldve had in the computer if they were actually XXXX employees I did not give them any information. I knew something was wrong because I can hear things in the background and other people, asking questions and saying they were from XXXX. They must have hacked into XXXX computer system install all my information that was in XXXX. I have spoken to XXXX. They did not give me an answer of how this could have happened so this is how it all started. Somehow they followed me or found me, when I change banks. All I am trying to do is get my money back that was stolen and chase bank will not help me. Especially after they have messed up my account by doing something that they shouldve never did so they are responsible for giving me my money back. No matter what I do for them to help me they tell me the case is closed, then, when I try writing to the person that was helping me in the XXXX office, I do not get return calls. The last call I have made to him I was told the case is close and they could not help me. So I feel that chase bank has stolen my money. What is the FDCA for if they can not send me my money back this is insurance protecting the bank and myself for deposits that were made and taken. I have called the FTC and they are the ones who told me to get in contact with CFPB.

Company response to consumer: Closed with explanation