Consumer complaint received 2021-07-12
Company: ALLY FINANCIAL INC.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
this issue started in XX/XX/XXXX and this person knows my previous address as well as my current address. 

I received a letter from Ally Bank in California. Someone perpetrating to be me attempted to open a checking account in my name. That whoever called did not know that I already had a checking account in the state that I actually live. I'm pretty sure that the person at this phone number is the party responsible. Somehow this guy got my personal information which includes social security number driver 's license my date of birth and my current address. I have also received information from a bank called XXXX XXXX XXXX XXXX  in California stating that they required my information because somebody put my name on an account. When I attempted to get a person 's name and the phone number they were calling me from they hung up on me. The number originally came up as restricted because here in Illinois I had reason to believe that this number was law enforcement in my area, however it was not it was the Bank. Then receiving this letter from Ally Bank on Saturday told me someone is attempting to open accounts in my name in California. I for whatever reason can not now receive income tax money owed to me by the federal government nor have I been able to receive any stimulus money I am entitled to due to Identity theft. As I am a small business owner in the state of Illinois this really hurts my business and my reputation. I may be looking to go out of business because I can not get money or funds I am entitled to due to a scammer in California. 
Previous address was XXXX XXXX XXXX XXXX XXXX Illinois XXXX current address is XXXX XXXX XXXX XXXX XXXX Illinois XXXX my phone number is XXXX and this number should be reflected too XXXX XXXX XXXX XXXX. The call I originally received came from this phone number XXXX at first the gentleman claimed that his name was XXXX XXXX a home builder from Texas. Initially I hung up on this caller but he kept calling me back in days that followed stating that his name was XXXX XXXX, and that he was a bank vice president that was checking on the validity of a trust fund account issued in my name in California and then a separate account near XXXX Iowa ; because my mother was born near here and she was the person who opened this account in XXXX ; and I asked this guy certain information that he was able to answer with 100 % accuracy, and unless you live in this area there's no way you would know how to answer it. His phone number XXXX XXXX is XXXX. He stated that he was a previous XXXX XXXX in the military and his current position was his bank vice president yet when I asked him what the name of the bank was he skipped over my question and kept talking. He also was able to provide to me certain information of mine including my past address where I had just moved from a few days before that and he had my social security number and driver 's license number which caused me immediate concern as nobody should have either one of those bits of information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation