Consumer complaint received 2019-10-14
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
XX/XX/XXXX I was victim of a XXXX XXXX - XXXX   XXXX. 

Later that night, at almost midnight I was unexpectedly forced to leave my home by XXXX XXXX   because they believed it not to be safe as my XXXX 's name was on the lease. 

My XXXX was later convicted in XXXX Criminal Court on three XXXX  for XXXX XXXX against me and was incarcerated. I have an order of protection until XXXX. 

XXXX XXXX XXXX that I used is located the same block as I used to live on with my XXXX. Going to XXXX XXXX XXXX in person would violate an order of protection. So I called them offering to pay. I even secured a check from XXXX XXXX at XXXX XXXX for the around {$450.00} I owed at the time - they are based at XXXX XXXX XXXX XXXX and help victims of XXXX XXXX. 

I was forced to stay in a XXXX XXXX shelter with my XXXX yr  old son until I could afford to finance XXXX rates of rent, deposit, security and broker fee for a new apartment. I received no child support. I did not qualify for any HRA/ government benefits. 

I could not receive mail while living at the XXXX XXXX shelter which has to be in a different borough. I eventually was able to secure mail forwarding to the XXXXXXXX  XXXX shelters head quarters - but was reliant upon the staff there bringing mail from their XXXX office to the shelter in XXXX. As a result I wasn't able to access my mail for a long period and when I did it was delayed. 

Victims support of NY State said they would pay for the storage. I was directed XXXX XXXX a charity who wrote a check. I tried to pay XXXX XXXX XXXX to find they auctioned off my belongings - which were worth well over {$1000.00} - there were collectible toys from XXXX in there. Expensive furniture. I was left with no belongings. On top even though the unit was in my name and not my XXXX  - XXXX XXXX XXXX gave my XXXX  access to the unit and account ( XXXX XXXX XXXX location XXXX XXXX. 

Fast forward to today and despite my belongings being auctioned ( which were worth around {$2000.00} XXXX XXXX XXXX XXXX reported that I owe just over {$1200.00} - reported to credit bureaus even though I attempted to pay with a check from victims support. I could not physically go to the location with the check without violating my order of protection and risking seeing my XXXX  ( who had threatened to kill me and was incarcerated  after being found guilty on three XXXX XXXX  against me ). 

Today I see {$1400.00} debt to XXXX XXXX reported on my credit ( when they auctioned off around {$2000.00} of my personal property without my knowledge ) and my belongings were auctioned XX/XX/XXXX XXXX I believe. When my account was in arrears it was just under {$500.00} balance to pay in XXXX of 2018. I also had an annual lease that ended in XXXX of XXXX  so there is no way they should have or could add fees or charges. 

Please investigate XXXX XXXX XXXX 's refusal to accept a check from victims support / XXXX XXXX charity in payment for my account and also for them reporting that a victim of XXXX   XXXX incorrectly owes {$1400.00} in total after auctioning off over {$2000.00} worth of their belongings without their knowledge.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation