Consumer complaint received 2019-05-01
Company: HYUNDAI CAPITAL AMERICA
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XXXX, XXXX, after making all of the payments required, I returned a 2015 Hyundai XXXX that was leased back to the dealership. When I turned the car in, I asked the gentlemen if they needed any information from me or payment and they said, no, we dont need any other information from you, you are good to go. This was an opportunity to verify my address, phone and additional contact information. No information was collected from me while turning in the car. 

Sometime in the early XX/XX/XXXX, I received a call from Hyundai collections department claiming that I had an outstanding balance for the lease turn in. I had advised them that this was the first Id heard of this and that I had received nothing in writing from Hyundai nor any calls. I asked for the information in writing so I could see the breakdown of costs. I received the breakdown via fax on XX/XX/XXXX at XXXX XXXX. After reviewing the breakdown, I paid the amount on XX/XX/XXXX in the amount of {$710.00}, check # XXXX. The check was posted / cashed on XX/XX/XXXX. 

Furthermore, the collections person was extremely rude and continuously argued and talked over me the entire conversation. 

I made 3 years worth of payments, fulfilled my obligation and should have been an exceptional customer to Hyundai. 

Had Hyundai contacted me sooner and given me the opportunity to make the payment, I would have settled payment within a reasonable period-of-time, much like the timeframe of the final settlement outlined above. 

The result of reporting me delinquent to the credit agencies has resulted in financial loss ( roughly {$8700.00} - the difference between 4.25 % and 4.375 % new home loan ) via the interest rate I received from my mortgage company. My credit score dropped over 80 points. 

I sent a letter regarding the same XX/XX/XXXX asking Hyundai to correct my credit report. After waiting 30 days from the sent date, I called Hyundai and spoke to a manager. She stated that they will fix the credit reporting. I received a letter ( see attached ) stating the same. The letter stated to allow 30 to 60 days for processing. I placed a 60 day calendar to follow up with the credit agencies. 

I called XXXX  and XXXX on XX/XX/XXXX to see if they had received any information from Hyundai. Both agencies claimed they didn't receive any information from Hyundai Motor Finance. I filed disputes with both agencies. 

I called Hyundai on XX/XX/XXXX to discuss the matter and to obtain status. After speaking to another manage, she claimed they updated " late payments '' but they would not be removing the delinquency which is impacting my credit score. 

The letter Hyundai Finance sent on XX/XX/XXXX acknowledged my letter, the dispute and stated they would update it. This was deceptive in that they acknowledged my dispute but stated they would not correct the delinquency. 

It appears they have violated FCRA requirements and did not update the credit agencies even though their letter clearly stated they would. Their deceptive practices has caused me financial loss.

Company response to consumer: Closed with explanation