Consumer complaint received 2018-09-19
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Lost or stolen check

Complaint:
Re : XXXX v HSBC Bank Case # XXXX Presiding : Judge XXXX This dispute comes from failure to to pay out proceeds from a class action and Iam requesting your assistance in recovering proceeds that was never received from the administrators of this class action which was ordered by Judge XXXX in XX/XX/XXXX. 
After hurricanes Wilma and Katrina the roof of our Florida home was damaged. We attempted to claim via our insurance to replace our roof and complete interior repairs from water damage. 
Unfortunately, we lost our insurance held with XXXX and were issued a forced insurance plan by HSBC Bank which made the repayment of our mortgage impossible to maintain. 
On XX/XX/XXXX we were issued with a Writ of Possession and lost our home to foreclosure in XX/XX/XXXX. 
I became a party to the XXXX v HSBC class action claim and in XX/XX/XXXX the defendant was ordered to pay us an award of {$7600.00}. 
I never received the award and it has been impossible to communicate with the any one with the the contact numbers given. We were constantly advised it would be sent to us by mail. My partner suffered a XXXX in XX/XX/XXXX and circumstances took us away from this issue. In XX/XX/XXXX I attempted on numerous occasions to contact the numbers we had been given for the administrators of the fund but only received a voice message in return. 
On XX/XX/XXXX I received in our mail box an envelope containing a check ; it was the check I had been promised back in XX/XX/XXXX. We were over the moon as situations were not so good financially since my partners XXXX. I persented the check to my bank who pointed out that the check was void. But how can this be we asked, the check although was written for XX/XX/XXXX did not arrive to us until XX/XX/XXXX my bank although sympathetic could not move forward with the deposit. 
In XX/XX/XXXX I contacted the USA claims administrator number which were listed as c/o XXXX XXXX XXXX XXXX and received a voice mail. I contacted the courts by sending a letter to XXXX XXXX to get advice as to who to contact regarding the check because thus far no one could help. I contacted one of the law firms working on behalf of the defendant and they gave me the name of the law firm who where handling the administration for the Plaintiffs. Unfortunately they could not help but explained to us that the proceeds of our claim were in the hands of XXXX XXXX XXXX who are the defendants bank and is lodged as unclaimed. I tried on numerous occasions to track down the person or department handling such matters but got no recourse. 
I am so upset that HSBC Bank and XXXX XXXX XXXX has not re issued my check. It has been of no fault of my own that the check was received late and it is now void but how can this bank hold our money and refuse to reissue us a check. XXXX XXXX XXXX did not earn this money and HSBC Bank have been ordered to pay me out of the class action case that we won. We lost our home and every cent that we invested into it and we believe that the heart and ill health and pain suffered we deserves every cent that we are owed. We have down sized our home as we enter retirement and pray you may be able to help. 
I am asking if there is any assistance you could give to force XXXX XXXX XXXXXXXX to honor the pay out of our claim due to the unfortunate chain of event. I am prepare to take legal counsel for this claim to be re opened in the XXXX, Florida civil court.

Company response to consumer: Closed with explanation