Consumer complaint received 2019-06-21
Company: MONEY SOURCE, INC., THE
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
XX/XX/2019 XXXX XXXX/XXXX XXXX XXXX Lender - The Money Source Loan number - XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX To whom it may concern, We're filing this complaint against TMS, in an effort to put an end to the deceptive business practices that we've experienced since first approaching them for a loan modification, on XX/XX/XXXX. 

Each of these individuals have been an active participant in the deception, however, XXXX XXXX is the supervisor in this area and has contributed the most. 

XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX For the last six months, we have been repeatedly submitting the same documents and chasing people down, to simply get updates. Every time we've spoken with our single point of contact, no matter who it's been, they've never fully disclosed all of the updates/documents that TMS was requiring. Even after our asking them flat-out if there was anything else needed. 

Our first request for modification was denied, the reason being - we didn't meet Seasoning Requirements for a modification. When XXXX explain this to us, he told us that we needed to be with TMS for a  minimum of 12 months before any modification could be done. 

We contacted HUD and spoke to an FHA Counselor - this seasoning requirement does NOT apply on FHA Loans! When we brought this to XXXX 's attention - not only on the phone, but with the actual HUD guideline in an email - he told us that it wasn't proof enough to change the determination and that we needed to wait. 

The most recent Act of direct deception came on XX/XX/XXXX, when we were told by XXXX that the RMA form that we submitted was not the correct form that TMS requires. Even though, it was the form that we used for our first modification request and it was perfectly acceptable. When this was brought to XXXX 's attention - he confirmed that she was incorrect and simply kicked the can down the road. 

All we've been trying to do, for the last six months, is resolve this matter and go back to making our mortgage payments. We've called TMS no less than a hundred times in the last six months and we are no closer to resolving this matter than we were in XX/XX/XXXX. 

Also, our online account shows that we're in active foreclosure - this can't be possible, given that they have yet to file the motion for Summary Judgment. Again. Deception. It's clear that TMS is engaging, fully, in these business practices - if not all out fraud - with regards to resolving this matter with us. The property value on our home has increased and we're certain that they see this as a huge moneymaker, if they were to complete the foreclosure process and send our home to sale. 

Again, we're coming to you, because you have the power to bring these this company back in line. I've attached all relevant documents. Please assist us. I can be reached at - XXXX or by email at XXXX Thank you in advance for your assistance with this!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation