Consumer complaint received 2019-07-12
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Please be advised credit card used was an XXXX XXXX XXXX  card.After reviewing wells fargos response they pretty much proved my point that they did not review my documents /complaint. They only responded to one of the many issues which was me signing receipt, without taking into consideration they held my furniture not once but twice for ransom ( Extortion ). They totally neglected the rest of the issues registered in my complaint and performed a half XXXX investigation. 

I previously submitted documents showing patterns of what these fraudulent moving companies do. They obviously totally disregarded it. Florida is the biggest scam state in the country especially due to a tremendous amount of senior citizens retiring here. Im sure Iowa where Wells Fargo executive consumer office is located is obviously clueless to the different issues that arises in Florida. The alleged investigators at wells fargo shouldve had an easy time with this investigation because I supplied all documents and research for them. All they had to do was look at it. 

One of the main pictures I sent in with the truck door being opened says it all! This was a disgraceful fraudulent company XXXX XXXX. A picture says a thousand words! 

Again, their were three transactions made. The first a {$50.00} deposit which wells fargo agreed with me on and returned. The second one was {$860.00} which was giving to me once door of truck was closed on XX/XX/XXXX. I refused to pay it as all creditable moving companies give you a bill on delivery. Driver called office and stated to him if I dont pay it they will not deliver my furniture. EXTORTION! What would you do? I had no choice and it was XXXX on a Friday night and I had to get a hotel room for weekend because moving company did not live up to their verbal commitment they made with me that move would only take five hours and I had no furniture. That is why I had to sign agreement. It was like someone putting a XXXX to your head. I immediately notified wells fargo XXXX XXXX  of situation and noted on invoice my displeasure with company and noticed all kinds of disclosures where basically moving company is not responsible for everything you can think of, damage, delays, etc. That was the first time I saw any of that XXXX  after my furniture was on truck with door closed. What credible moving company would state that. Everything was pretty much arranged over the phone. If I saw that stuff previously that would have raised a red flag and I would never have used them. I also asked if I was going to be charged anything else on Monday and they stated no. 

Well comes XX/XX/XXXX two other knuckleheads show up and demand more money {$280.00}. Of course I am fuming now and refused to pay so they call office and is told unless I pay do not unload truck. EXTORTION Again! What choice did I have? And keep in mind that was another invoice. Documents that was sent to wells fargo by moving company showing my signature were from two different invoices and they tried to scam wells fargo ( which it worked ) was one invoice. I signed it and noted my displeasure again meanwhile they opened door to truck picture previously submitted and I was in shock how truck was loaded. Furniture wasnt covered, property scratched, broken glass, couches ripped, art damaged, beds broken, etc etc. I was distraught and shocked beyond belief. I took pictures and video of everything and these two degenerates dripping sweat and dirtying my uncovered mattresses and other property. They also did not put back together what previous two guys took apart. I tried calling moving company XXXX XXXX numerous times but they obviously have caller ID and would not return my calls. I notified Wells Fargo XXXX XXXX  and made complaint which they agreed with me.

So now I contacted two separate attorneys for guidance and they both basically said the same thing. Contact credit card company ( which I did right away ) They also looked up company and they did not have proper license to be doing moving in the state of Florida. One of my attorneys had the Florida Attorney General call me XXXX XXXX because they were conducting a number of investigations of fraudulent moving companies in the state of Florida. XXXX was great and advised me to submit complaints to a number of different agencies which I did. I also notified our local XXXX investigates as they were doing a story on fraudulent moving companies and basically one of the stories was similar to mine where the moving company tried to extort a senior citizen and kept her property for months. Both my attorneys also advised me we could start a lawsuit against the moving company but I would just be throwing good money to bad because even if we win a judgement ( which was no doubt ) company would just close and open under another name and I would have thousands of dollars in attorney fees. Where can you find two honest attorneys? Both attorneys also advised me to submit claim to my home owners insurance which I did but after a few months of wasting time it did not fall under their perils. Also keep in mind I had to stay another week at the hotel stemming from the damage to my automatic beds and I have a bad back. 

So getting back to my issues. XXXX XXXX advertises ( documents previously submitted ) Professional movers with at least five years experienced and trained, which obviously just looking at the truck picture says it all. And they get drug tested. Three of the four guys looked like they came from a mens shelter and the other one was a XXXX ( probably illegal immigrant ) part of the family. Two of the three guys it was their first and last day with company as they too were disgusted how company operated and the other one left after the first day too for same reasons. All lies! 

They were supposed to carefully wrap furniture either in bubblewrap and or blankets. Again I refer to picture. 

They were also supposed to reassemble what was taking apart. They did not. 

Company was also supposed to be licensed and insured. They never sent information over to me and did not take my calls. I especially wanted their insurance information. Their was thousands of dollars in damages of my property. 

They took my information over the phone including my inventory. I also informed them of time restrictions at both properties and pickup location I lived on the fifth floor and elevator was involved and I informed them I had to leave a deposit and had elevator padded. Of course they are in denial I informed them of elevator. By the way girl I spoke to basically dropped the ball and is to be a family member/girlfriend. I also want to state they knew my apartment was XXXX clearly meaning Im on the fifth floor so deny about the elevator is a total lie. After we went over inventory the girl stated it would only take two guys about five hours. I disagreed and wanted three guys but she insisted she knows what she is doing and two guys would be good. I even joked around with her and stated if they dont get done I would be staying with her.

Of course day of the move two guys get to my place late I might add and they stated I wasnt going to be happy. Number one they came with a small truck and they also agreed with me they needed another guy. One guy called office and spoke with my same girl XXXX and she said just make two trips because they make more money. He was embarrassed, I was shocked but couldnt cancel because I had to be out of location because new owners were coming next day to paint. So again Im stuck between a rock and a hard place. 

After all these issues occurred I did a further investigation on these scam/fraudulent moving companies and discovered they all use a lot of the same tactics. Fraud, Extortion etc etc. I even submitted it to wells fargo to make their investigation easier. I must have submitted over one hundred documents to prove my case. And their answer is well you signed the receipt. Another words thats the only issue that mattered and they totally disregarded all the other issues/evidence. 

This to me is a disgrace and I do not understand how a bank like wells fargo can get away with this total disregard for consumer services. How can they not understand I had no choice in the matter. On top of all this wells fargo was I guess hacked and scam artist got my personal information resulting in me receiving scam emails with the wells fargo logo. Which I reported. I am totally disgusted with this bank and ow they can treat their clients like this.

Wells fargo dropped the ball and paid the merchant without my approval and allowing me to submit further evidence in the case showing they were being scammed by the company too by documents moving company submitted. They combined two different invoices. Their were three different transactions related to one case. Their was many issues but they only addressed one and totally disregarded the others. 

At this time Im only requesting that they zero out my account and repair my credit report they damaged as I refuse to pay a fraudulent company. How could wells fargo treat their clients like this. I had excellent credit before this matter and now they damaged that over nonsense and negligence on their part to actually read my evidence. And I find it amusing to try and cover their XXXX they respond to me with different representatives like their going to go against each other. Then another ridiculous issue they tell me to take this matter up with the merchant. They already paid him do you think he cares? Its a scam company. What a joke! What nonsense! What ever happened to protecting the consumer? 

Please cross ref this complaint with XXXX  XXXX  with complaint related to Wells Fargo # XXXX submitted on XX/XX/XXXXsince it was an XXXX XXXX XXXX  card

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation