Consumer complaint received 2017-08-05
Company: Lending Club Corp
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with cash advance

Complaint:
To Fedral Trade commission I XXXX XXXX and XXXX XXXX, were cheated, Lied to, and misslead by Lending Club and its Employees, so we Took a loan in the past from lending club For my wife 's XXXX XXXX Thro her Dentist. Her dentist applied directly through lending Club we did n't know lending club Before the Dential Loan, so we got approved for her XXXX we payed of off very quick, So we got an email to from club for a new loan as an invitation we decide to take another loan with lending club not knowing they charge {$1200.00} from The top even as soon as I would off found out I would off reversed the Loan right away but when I called in the day they deposited the money we were on vacation in XXXX XXXX so I picked up the phone called lending club A lady representative answered The call I do n't Remember her name and every time I asked for name they would n't give me her name basically I asked her why did lending club only deposit {$18000.00} not XXXXshe explained to me that as we pay are paying for The loan that {$1200.00} gets accumulated back in my account as we pay. If she had mentioned to me that money is none refundable I would have canceled the loan and reversed it the same day they deposited she told me it 's a simple interest loan I could pay or any time she told me that, so wht happened after this is i Signed in my account 2 weeks after there is an option that tell payoff amount so I touched that bottom it kept telling me ( payoff today {$20000.00} So I called to ask how that money accumulates in my account as am paying I was told that it does not and {$1200.00} does not get refunded and at this point they ca n't reverse the Loan at this point it 's too late to reverse have to pay it in full but I explained to the manager XXXX that I spoke to the representative and what I was told he told me he would listen to the ( phone call ) and call me back he never called me call or followed up with me on anything, I called back 3 days later spoke to XXXX he told me that the notes say that XXXX listened to the call and the representative never told anything about that money accumulation in my account at end of loan and I replied absolutely not her did I would like to listen to that conversation XXXX said absolutely sir you have the right he assured that they would have XXXX or some else call me back and try to resolve this issue I never got a call back i Called today which is 2weeks later XX/XX/XXXX 14 days after I spoke to XXXX today I spoke to XXXX he told XXXX is not in put he gon na find a different manager help me he put on hold back and forth for 15 minutes to get me a supervisor Hang Up Phone Never Got me A Manager they never even called me back I called back XXXX answered the call this time she put on hold to get a manger And magical XXXX the manager appeared as I soon as he said hello this is XXXX I said I thought you were not in he said no I was not in my office i said XXXX said you were not in I said you were supposed to follow up with me You never did I have Been calling for 3 weeks he i said I though XXXX handled How I replied how could he handle it he is not a supervisor You just never wanted to call me back from the beginning it 's a scheme your company is just juggling me left to right not intending to refund anything and the lady I spoke with was just stalling me lied to me so get to the dead line and I could n't cancel my loan with you guys And gon na, XXXX told me in a nice way basically to go bound sand And he ca n't let me listen to that conversation I told him am gon na complain to the CFPB XXXX XXXX did n't care he even gave his supervisors name XXXX XXXX.
We were lied to by representatives @ lending club in regards to the {$1200.00} We were lied to by the Manager XXXX about following up he never did as discribed above I was told buy XXXX that we could listen to the call together, but I was told by The manager XXXX that i ca n't and that he listened to call and she promised me nothing and she did n't say anything about not getting that {$1200.00} back in my account at lending club I asked if he was sure he said yes so I asked so wht she say he replied I do n't remember it 's been a month ago I said sir it be 21/2 weeks but you are very sure she did n't say nothing of that sort but your do n't remember wht she said at this point I said very good I see how it is with your company I told him that I will file a complaint with you but as I mentioned earlier he did n't care Please we would like to reverse this loan and never do busness with this unethical lying lending institution Best regards XXXX XXXX

Company response to consumer: Closed with explanation