Consumer complaint received 2020-05-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In a letter dated XX/XX/XXXX, I notified Bank of America ( BOA ) of inaccurate negative information on my credit report. The bank responded with an unsigned form letter dismissing my concern clearly without bothering to look into my complaint. I am not satisfied. -- -- On multiple occasions I notified BOA of problems receiving my bank statements. In that situation, when I requested copies of my statements from BOA, they mailed me paper statements with someone elses information ( customers in XXXX MO ) instead of the statements that I had ordered for myself. Each time I notified BOA of this problem, they failed to respond specifically to that concern. -- -- The bank needs to remove all negative information from my credit report and my co-borrowers credit report, which currently seems to consist of : Two, 30-day late reports in XXXX ( XXXX, XXXX ) and One, 30-day late report in XXXX ( XXXX ) -- -- I had a home equity line of credit ( HELOC ) with BOA. My HELOC had an unusual payment plan in that a payment was due on a quarterly basis rather than on a monthly basis. BOA employees unfamiliar with the plan constantly gave me incorrect and confusing information about payment dates. Adding to the confusion, the bank mailed correspondence in envelopes that resembled junk mail, which I do not typically open. At other times, the content of the correspondence was confusing and inaccurate, stating the incorrect number of past due days, and sometimes confusing my account with a quarterly payment due date with a typical account with a monthly due date. All of this violates the Fair Credit Reporting Act and other laws and regulations. -- -- Against the Fair Credit Reporting Act, the bank never notified me after reporting adverse information about me to the credit reporting agencies. -- -- The servicing of the HELOC was filled with problems and a lack of respect for my data privacy. In one instance, the bank mailed a card to me with adverse information. The card was supposed to have been sealed on all sides, but it was only sealed on the top, not on the sides, giving others access to my information. Please see the attached images. In one of the images, you can see the dried glue at the top that is starting to come apart, and you can see that the sides have no such glue. -- -- In my contact notes, on one call dated XX/XX/XXXX, an employee told me that every department has a different ( computer ) program, so no one in the department I was currently dealing with could verify what those in other departments had already told me. -- -- BOAs mishandling of our HELOC during the time it was open cost us a great deal in terms of fees and higher interest rates. The banks communication on our HELOC was messy, inaccurate, and confusing, and this led to BOA putting negative marks on our credit reports, which caused us to have a higher interest rate than we would have had if not for BOAs mishandling of our loan. -- -- I am unsure what to do for the people whose statements BOA wrongly sent to me. I will operate under the assumption that they, too, were having trouble with BOA. I will consider if I should file a complaint with the attorney generals office in the appropriate state or whether I can file a separate Consumer Financial Protection Bureau complaint on their behalf. This complaint Im filing now is specifically about incorrect information on my credit report, and Ill wait to see the banks response. If necessary, I can file a separate complaint on my own behalf about BOA sending my statements to someone else. -- -- Attachments : -- -- Copy of the letter I recently sent to BOA, dated XX/XX/XXXX. -- -- Image file 1 : Images of confusing BOA envelopes that appear to be junk mail unworthy of opening. Two envelopes seem to be intended to trick the receiver into believing the envelopes are USPS priority mail envelopes, which is something junk mail and scammers do. Most people know what a real USPS priority mail envelope looks like and will toss the fake ones into the trash as junk mail without opening the envelopes. I can only imagine how much communication I missed because the bank failed to use their trademarked branding and instead confused consumers into mistaking official bank communication for junk mail trash. -- -- Image files 2, 3, and 4 : Images of BOA postcard mailing with never-sealed sides revealing adverse information. -- --

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation