Consumer complaint received 2021-06-07
Company: Benworth Capital Partners LLC
State: SC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Timeline Format ; XX/XX/XXXX Applied For PPP loan through XXXX  XXXX XXXX XX/XX/XXXX Approved by SBA and Lender Benworth Capital LLC XXXXXX/XX/XXXX Benworth Capital LLC attempts to make deposit to my XXXX  Account but is rejected by bank due to Check being addressed incorrectly. 

XX/XX/XXXX Call Benworth and receive answer ( agent states I must call womply ) XX/XX/XXXX attempt call to womply but phone no longer in service XX/XX/XXXX Email womply at email address provided by website for help. 
XX/XX/XXXX receive automated no reply email stating the only form of communication womply is accepting is by submitting support ticket. 
XX/XX/XXXX submit support ticket on womply website XX/XX/XXXX update my bank information on womply using plaid instant verification process XX/XX/XXXX receive automated no reply email stating that I hope I am enjoying my funds. 
XX/XX/XXXX I submit second ticket XX/XX/XXXX I attempt call to Benworth phone line is shut off with no service XX/XX/XXXX send email to Benworth XXXX go on vacation in XXXX XXXX attempt XXXX make contact at Benworth Capital LLC office in XXXX Florida during my vacation ( my hotel was 15 mins from Benworth office so I figured why not while I was there ) No answer and office door locked. 
Attempt multiple calls to lender office XXXX call SBA but SBA states can not assist XXXX file complaint with sbaOIG XXXX send numerous emails to both womply support to multiple email address that have been provided or used by automated response emails. 
I call each no response due to any response I receive is a generic automated response that doesn't specifically answer my email but gives general information on the application process and FAQs. 
XXXX also during this time I made numerous well over 100 call attempts to Benworth Capital LLC none of which received anything more than an odd busy tone. 
XX/XX/XXXX received email stating my funding failed to update my bank information. ( 1 month after deposit was returned ) XX/XX/XXXX update my bank information again XXXX send multiple emails and attempt multiple calls to XXXX. 
XX/XX/XXXX confirm new bank information and begin awaiting a second deposit attempt. 

Fast forward to today still waiting for my PPP loan. That was supposed to be deposited back on XX/XX/XXXX. Since my funding failed in XXXX I've received no communication from Benworth. I've attempted in every way possible to make contact however to this day I have yet to receive any response. Benworth the reported the loan as disbursed to the SBA and the only reasoning I can think is to fraudulently obtain the PPP distribution fee lenders receive. There is really so much more to this story and what I have told you here is only the basics I have have done extensive research on the company and it's operation and as to the dilemma with my PPP loan however it's too much to list. I wanted to get the basics out to get this started and then would be happy to provide the full details as there really so much more I've went through attempting to correct this situation. It's gone beyond the measure of just bad customer service to the point I question it's legality.

Company response to consumer: Closed with explanation