Consumer complaint received 2019-02-20
Company: STATE FARM BANK, FSB
State: CA
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XX/XX/XXXX, I received overnighted documents, which State Farm bank alleges I signed XXXX XXXX, XXXX, 35 days ago. Earlier today I filed a complaint to protest Fraudulent use of an " identification only '' electronic signature being applied to documents created yesterday. I am sure these 2 documents were just created because they do not agree with SF earlier documents sent to me. SF stated CD initiation date was XX/XX/XXXX, 12 days after they had all $ XXXX. If they now claim the CD was properly created, witnessed by me, signed by me XXXX XXXX, XXXX, they are patently being deceptive. They contradict their own written communications. In their response yesterday to CFPB, SF stated " Monetary Relief Amount '' {$1000.00}. But they refused to tell CFPB or me, the amount of money sent via Wire transfer to my bank. 

Today I learned SF lied again. My bank proceeds were only {$100000.00} cents. Their was no " Monetary relief amount of {$1000.00} ''. 

CD opened ( according to their made-up signed documents ) XXXX XXXX XXXX, which is 54 days they had $ XXXX. That {$320.00} for nearly 2 full months represents interest of .0032 a month. If I were paid the specified 2.65 % interest rate on the CD, for 1.77 months, the accrued interest would exceed {$400.00} for nearly 2 months. I was due {$100000.00} PLUS accrued interest of {$400.00} -- not {$320.00}. 

SF claims " MONETARY RELIEF Amount = {$1000.00}, but that is a lie. 

They are NOT entitled to charge penalty when the CD was not opened properly. Their actions were in direct violation of Fed. Reserve Bank Reg. D, and Dodd Frank Banking Act. They DID NOT provide Disclosures. They fraudulently claim I was informed they would give nearly 1 % less Interest than was agreed upon in emails with my agent. 

Nothing SF has done smacks of Compliance. They require an Audit by State of Illinois Bank Inspectors, CFPB, and US DOJ prosecution. 
I was due {$100000.00}, plus {$400.00} accrued interest, plus {$15.00} wire fee, plus compensation for paper, copies, faxes, phone calls, and the agony of having my nest-egg taken out of my control. I know the agreed interest was 2.65 % because that is what would yield me a monthly interest income of almost $ XXXX. I did not sign on for {$320.00} interest for 1.77 months of their having my month, at a lower-than-current-market rate of 1.98 % They expect paying less than half the stated interest rate 2.65 % for almost 2 entire months is acceptable? Someone needs to audit them fast. 

This is to me, blatant theft. First by not making Full Mandatory Disclosures in writing. SF is so arrogant, the allegedly signed agreements they sent me are 8.5 '' x 11 '' and the signature they claim I wrote is one-half centimeter by six-tenths centimeter wide -- in other words, they expect CFPB and me to believe I signed a nearly blank paper with a signature smaller one quarter inch high. That is absurd on the face of it. 
Require SF to send you copies of the agreements they sent me. If you believe I can sign my flourished signature only1/4 '' tall, let me assure you, I sign BIG on a blank sheet, two & 1/2 to three times larger -- and I always put a numerical date with my signature on formal agreements. The date line is not good enough for me, because some companies lie and fabricate phony documents. 

I want the remainder of money due to me, which is in excess of {$500.00} total. I also want all " electronic signatures '' to be erased, and said erasure to be certified under Penalty of Perjury. I do not trust them. They invented documents, agreements, acknowledgments, and put a tiny, tiny purported signature marking on large sheets of subsequently-invented agreements. 

Now you know why they sent you a Response XX/XX/XXXX, and my bank a wire transfer XX/XX/XXXX -- and neither the Bureau nor I were informed of the amount transferred. I had to make an appointment and drive to my bank to learn their latest Deceptions. SF claims to have CLOSED and settled Complaint XXXX, but they lied. 

FYI, page one of five is missing. This is a made up set of documents, created according to what my Complaint stated. Anyone can reset the dates on an internal fax machine. Have they threatened my SF Insurance Agent to agree these faxes were sent either to or from him? Will a SF XXXX CEO and banking employee, both Perjury-swear their so-called agreements were created and transferred a number of times on XXXX XXXX, XXXX? Do they realize Phone records can disprove their unsigned XXXX XXXX, XXXX exchange of documents?

Company response to consumer: Closed with explanation