Consumer complaint received 2020-02-14
Company: Lending Club Corp
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
Hello, I have had a personal loan with LendingClub, since. Since the loan inception it has been setup on Auto-Pay each month to be drafted on or near the XXXX of each month. 

Due to a bank error from XXXX, the XXXX as well as XXXX, XXXX payments were not processed. This left a total of three payments of {$250.00} due plus a late fee of {$15.00} to be debited on the next bill date of XX/XX/XXXX or thereafter. I changed the auto=pay account to my XXXX account for future payments. 

On XX/XX/XXXX, my account checking account was debited {$780.00}, which was the correct amount bringing my account current. 

Then on XX/XX/XXXX, my account was debited, {$780.00} + {$520.00}, an unauthorized ACH and an over-payment of {$1300.00}. 

Then on XX/XX/XXXX, the regular payment of {$250.00} was debited. 

On XX/XX/XXXX, I noticed all these extra debits on my checking account and called LendingClub. 

The representative, said it was his third day and had no idea on how to issue credits, and no supervisor was available. He would have to submit a " Ticket '', and a supervisor would call me back within 24 hours. 

On XX/XX/XXXX, ( Ten Days Later ), I still had not heard back and no credits were applied to my account. I called in and during a 45 minute conversation I spoke with 3 representatives, they advised me that I would receive a partial refund and that a supervisor would have to call me back, but before the details were given the line disconnected. 

On XX/XX/XXXX, my checking account was credited in the amount of {$520.00}, still eaving an over-payment amount of {$780.00}. 

On XX/XX/XXXX, I still had not heard back from anyone and no additional credits were made. I emailed LendingClub support with my unresolved concerns, which they replied to on XX/XX/XXXX, only stating that my email address sent from didn't match my account, which it did, I replied again and never heard back. 

Additionally, after speaking to XXXX bank about the unauthorized debits by LendingClub, they advised me to change the account number to an unused account I had that they froze, so no additional payments could be drafted until this matter was corrected, also on XX/XX/XXXX As of today 's date, nobody has called me, emailed me or even sent a letter, and I just found out that they marked my account as 30 days and then 60 days late and sent this to the credit bureau 's, despite having a credit, ( Over-payment ) balance on my account, With the {$780.00} credit still on my account, this would cover the XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX payments and still leave a {$14.00} credit. 

As a result of them falsely reporting the 30 and 60 day lates, 1 of my credit cards was closed by XXXX after a regular review, XXXX XXXX lowered my credit limit and XXXX also lowered my credit limits on two cards and raised the interest rate. 

This all occurred as a direct result of LendingClub, refusing to return my calls or emails, fraudulently debiting my checking account and then not applying these unauthorized funds to my account.

I respectfully request your assistance with this matter because LendingClub continues to falsely report information and appears to write there own playbook, not following the law and consumer protections in place. 

Thank you, XXXX

Company response to consumer: Closed with explanation