Consumer complaint received 2017-12-07
Company: REGIONS FINANCIAL CORPORATION
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX XXXX XXXX Regions Loan : XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX XXXX XXXX : Loan Modification / Loan Modification Story on all that has happened and I am pretty much going out of my mind and trying to heal my medical conditions at the same time with documentation I have never dealt with. 
XXXX XXXX will no longer help me because I could not produce Doctors documentation for my injuries, I told them this is all in process. To top all that was wrong this was the up nastiest people in this office I ever had to deal with! Unbelievable! 
XXXX XXXX, XXXX, I had to stay at my sisters house in XXXX Texas, because I could not afford the utilities, I did not have an income. 

Regions Hired Home Inspector to Break into my House and they drilled and installed there own locks on the Back Door. I had a lock on the side gate I did not know I was going to have someone break in, they damaged the gate, and door locks. 

XXXX XXXX & XXXX, XXXX I was here staying in the house, I notice that the door lock had been replace and damaged one on kitchen counter. I called Regions and said why didnt you ask for the keys. At this time everything looked okay. 

XXXX XXXX through XXXX, XXXX, XXXX, Regions ask a lot of questions and wanted a lot of documentation : A truck hit me Head On, doing XXXX at the unemployment parking lot, he was going the wrong way. 
Why didnt you collect Social Security, I applied 3 times, and this is in process, so I am still waiting. I dont know if I will get it, I should the Doctor said he would sign the documents. That also changed, now VA doesnt want to sign the documents but they know how to send me to all the Doctors. 
Social Security XXXX XXXX, XXXX, sends me a letter stating that I will receive {$28000.00}. And will start monthly check of {$1400.00}. for XXXX XXXX, Now I have a temporary income for now. 
XXXX XXXX, XXXX, I call Regions about making Monthly Payment and Reinstate my Loan, so this way I can stay and live here, Regions was constantly asking do you want to stay in the house, I said YES! If it turns out I can not stay I will Rent the house or Sell it, we had talked about this before back in XXXX XXXX, while I was still living here. 



XXXX XXXX page XXXX of XXXX XXXX XXXX, XXXX, still waiting on XXXX Modification after 25 days XXXX XXXX / XXXX / anything to adjust monthly payment to {$1000.00}. a month. I was XXXX. 

They said I can appeal it, well this was just a delay tactic XXXX weeks later XXXX DENIAL. 

XXXX I had the XXXX XXXX Police out here at Regions request about the list of damages. 
Service Link was hired by Regions to do Home Inspection, I was showing Police the damages and they said XXXX needs to call the Police, they hired Service Link to come out here and gave them the OKAY to Break XXXX. 

I called Regions they wanted me to put damages on my XXXX XXXX XXXX! I said NO! This is your BILL. 
I had the XXXX XXXX police out here twice at Regions request! They said the same thing. 

I ask ; On Reinstatement : Regions was telling me all this time that I had to talk to the Attorney in XXXX. Now he doesnt have the correct Billing amount XXXX XXXX, XXXX. 
I am trying to get this done before the XXXX XXXX. From XXXX to Present I keep getting Billed because of XXXX and Attorney. 

I called Regions for final bill XXXX XXXX, XXXX, hey tell me you have to call the Attorneys Office, I call the Attorneys Office, they tell me Attorneys Bill is {$390.00} and just use Regions Last Statement the last one I sent you. 

It turns out thats the wrong one! I just received the new one today with double the increase on everything and I still have all this damage to the house. 

What do I do? 

This is the majority of what is going on here delays, I told Regions you need to contact the Attorney, I do not have NOTHING to do with this except pay the bill! Regions was trying to explain the process! I do not care about the process I just want to pay my bill and get Regions to FIX the house. 

This is the majority of the problem ; I need some help here, one of these days I can go to Regions and give them the check! I want the damages fixed. 

Thank you for your time, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation