Consumer complaint received 2020-02-07
Company: Checkr, Inc
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
In XX/XX/XXXX I started driving with XXXX. No issues with the background check process. Fast forward to Friday XX/XX/XXXX. XXXX and Checkr advised there were an issue with something reporting on my background check. ( CHARGE : FAILURE TO APPEAR ( DMV HOLD ) DISPOSITION : CASE PENDING ) Case # XXXX On The same day I submit a dispute with Checkr. And also making note of license renewal date of XX/XX/XXXX. DMV will not renew or issue license with Failure to Appear ( DMV HOLD ) Confirmation receipt email was sent from Checkr. On XX/XX/XXXX @ XXXX PST Checkr sent an email advising the reinvestigation of disputed information was complete, revised, and corrected report was attached. XXXX was contacted and I was cleared to continue business with XXXX. Sunday XX/XX/XXXX I could not go online until I gave consent to another background check. In which, I approved via XXXX app. XX/XX/XXXX XXXX XXXX PST XXXX sent email stating : XXXX ( Checkr ) XX/XX/XXXX, XXXX PST Dear XXXX, This notice is in regards to your consumer report, dated, XX/XX/XXXX. 

We have recently received information from a furnisher that previously disputed information -- which was removed from your report -- is accurate and complete. As a result, we are reinserting the below information back to your consumer report : MUST DISPLAY LICENSE PLATES OBSTRUCTING DRIVER 'S VIEW FAILURE TO APPEAR ( DMV HOLD ) The furnisher who verified the accuracy and completeness of the disputed information is : FUSE/WSS A copy of your background screening report is enclosed with this letter and we have forwarded a copy of the report to the Employer or Company who requested your report. 

If after reviewing your report you believe that it still contains inaccurate or incomplete information, you have the right to add a brief statement to any disputed portion of the report, explaining the nature of the dispute. You can reply directly to this email with your statement or contact us at ( XXXX ) XXXX if you would like assistance preparing such a statement. 

Thank you. 

On Wednesday XX/XX/XXXX I received a Pre-Adverse Action Notice from Checkr via email. Checkr stated, after doing a county search the ( CHARGE : FAILURE TO APPEAR ( DMV HOLD ) DISPOSITION : CASE PENDING ) Case # XXXX came up. I advised this is the same resolved issue from XX/XX/XXXX. I have searched on XXXX XXXX County Court website ( free ) regarding this matter. Court records and minutes show FTA was recalled on XX/XX/XXXX. In addition, I went to the DMV and paid for a printout of my driving record. Which shows valid, no holds, or FTA. I spoke with XXXX in the dispute department at Checkr, whom advised matter will be escaladed ( Ticket # XXXX ) and I should hear back in 2-5 business days. Attach any supporting documents but not mandatory. At XXXX XXXX PDT Checkr investigations Department emailed and reported the information is accurate and complete. ( same information was corrected and revised XX/XX/XXXX ) I replied to XXXX advising I will be notifying the XXXX XXXX XXXX, Federal Trade Commission, Consumer Financial Protection Bureau, and the Attorney General, as the information being reported under my name, date of birth, drivers license number, and social security number are false and untrue. I have also contacted XXXX support and went to XXXX XXXX XXXX in XXXX XXXX. I gave the representative my DMV driving record printout, showed FTA recalled on XX/XX/XXXX via XXXX XXXX County Website, along with a copy of drivers license issued on XX/XX/XXXX. In addition, the MVR report states license is valid and does not show FTA. FTA is showing up on the criminal part of the report.

Company response to consumer: Closed with explanation