Consumer complaint received 2019-08-31
Company: Selene Finance LP
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
This complaint is regarding selene finance company. 

I've had so many problems with this company. I never requested my mortgage to be transferred from XXXX XXXX XXXX which I can make a payment over the phone, in person, via the computer regardless if you are two or three months in the rear However, this company selene finance is the absolute worse company I've tried to work with, they are nasty at times, not knowledgeable about the mortgage industry, and what I mean by that is if you ask them a question sometimes they do not know the answer, sometimes they'll give you the wrong business hours if you need to call back due to work or whatever. I ended about two years ago paying I believe {$6500.00}, because I submitted a check for the amount I was told by their customer service dept, and the check was returned. I argued with them, and sense they say all calls are recorded, I suggested to check the recording, they would not do that. I ended up getting help, but still had to pay that amount all because of the incorrect info received by their customer service staff. I gave them time, day, and the person I spoke with, and got absolutely nowhere. 

The issue is this is the only company that I know of where the phones are riged to where you have to call them to make a payment. For example with XXXX XXXX XXXX as regardless if you are two or three months behind you can walk into their bank or call and talk to someone before your three months is up and make a payment rather than being told incorrect business hours, or you trying to pay by phone with all of the correct information only for the phone to be set to automatically hand up on you, and say I'm sorry but your information is incorrect let me transfer you to an agent, or if you're behind by a month or two, or just at that third month although you may be set up to pay via internet, and you try to make the past due amount it will not allow you to do that, you have to speak to an agent, who are gone for the day just like today. I was told they were open til XXXX cst, which is XXXX est. I called at XXXX, and you guessed it I'm sorry were closed, after being told by XXXX those hours previously mentioned. This company will mess you up give you incorrect infor, cause you to have your house go into forclosure, and once again go through the process of paying a outrageous amount to keep your house, all because you've done everything to make your payments either via phone or computer. If the office is closed you can't use the automated system to make a payment even your utilities company, or mobile company allow you to make a payment. These are the issues I'm having with this unprofessional company. This is their phone message, unfortunately, the company is closed, please enter your account number for the agent who is handling your account, which is no one, I'm sorry you have to call back during normal business hours. 


I've read so many complaints, and scams on the internet about this company there need to be a class action laws suit for the consumers who have had problems trying to make payments. This is the worst company in the world, and wish I did not have to deal with them. I wish I could have stayed with XXXX XXXX XXXX convenience..

Company response to consumer: Closed with explanation