Consumer complaint received 2022-09-10
Company: NAVY FEDERAL CREDIT UNION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
On XX/XX/2022 I applied for credit card through Navy Federal Credit Union after the application was accepted I received an approval for {$500.00} on a credit card. I immediately contacted Navy Federal due to the fact that the credit limit they placed on the accepted credit card was unfavorable to me the consumer. I was informed by agents that I must contact them through their phone app in the message center where I would receive assistance with the matter. I then contacted them through their requested medium only to get told that due to their " policy '' I only qualify for a {$500.00} credit limit. I then informed Navy Federal of the fact that credit is a right not a privilege and they must provide me with a valid explanation as to why the credit limit was such a low number. I was told that I " may apply for a credit limit increase at any time, however I must wait three months to do so or else it won't be approved '', I then sent an extensive message informing Navy Federal that I was in fact being discriminated against in which they turned around denied my claims. 

I for a fact know that there is no valid or specific reason to why I am being treated less favorably than other applicants due to the fact that I did not find any rule or stipulation that applies to me the consumer in Navy Federals policy. I also come from a community where close friends and associates also bank with Navy Federal and as applicants have received up to {$20000.00} credit card limits with lower credit scores, credit history, payment history and even negative factors on their consumer reports. Navy Federal claims that they are being fair but fail to provide a valid reasonable explanation for the adverse behavior towards me. My consumer reports are spotless and the company they look at to evaluate XXXX is reflecting an XXXX XXXX score. 

I also can't seem to understand how or why I would be treated this way as I am in fact the Original Creditor 15 U.S.C. 1602 ( g ) using my credit card 15 U.S.C. 1602 ( l ) to extend credit to Navy Federal in order to create an accepted credit card 15 U.S.C. 1602 ( m ). How can you place a limit on something that doesn't belong to you and you didn't create? 

This is a clear case of discrimination according to 15 U.S.C. 1691 ( a ) as I am not being considered as an applicant for exercising my rights under the consumer credit protection Act. This misconduct has caused me to be restricted in my everyday activities and being able to properly provide and take care of my family in this Hyper-inflationary period. This situation has also caused me to lose faith in Navy Federals ability as a financial institution and made me realize that no matter how dependent these financial institutions are on the American consumer they ultimately just use you for a transaction and throw you in the trash like waste. 

I write this in hope that my concerns are taken seriously, respected and addressed. I hope to amend our relationship and correct the previous mistakes and errors committed against me the consumer. 

The message confirmation number # XXXX can be used to locate and reference the conversation between myself and Navy Federal in their message folder. 

Attached is the screenshots of the messages and a letter that was sent demanding a reconsideration to the terms as they are unfavorable to me the consumer.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation