Consumer complaint received 2020-09-02
Company: I.C. System, Inc.
State: WA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/2019 : I receive a cat, and am concerned about the fact that she's drinking/XXXX  excessively ( literally drinking a half-gallon per day ). I  took her to XXXX in XXXX, and after a 5 min inspection and several attempts to pressure me into a wellness plan, they tell me she's fine with no testing at all. This was with XXXX XXXX. 

XX/XX/2019 : One of my two cats is XXXX XXXX, and we decide to take him into XXXX. We went to the XXXX XXXX location, where we saw XXXX XXXX. After running several tests ( and {$900.00} later ) they tell me there's nothing wrong with him. I then inform the Dr that my other cat has some issues with her XXXX and that XXXX XXXX said she was fine just a few months prior. 

A few days later : I was convinced to bring my cat back to the XXXX  ( the one I adopted in XXXX ) so they could run additional tests to prove whether or not she was actually sick ( since they ran zero tests before telling me she was fine in XXXX ) and they informed me nothing was wrong yet again. During this visit, they convinced me to sign up for a wellness plan with a spay, because I was informed she would surely get XXXX XXXX if I didn't. This was now the second chance that the Dr 's have had to examine her. 

A few days later again : I get a call from the original location in XXXX ( with no communication from the XXXX XXXX office about her tests results ) that she needs to come in immediately for a comprehensive exam. at this time, I called the XXXX XXXX office asking for the test results, and an employee promised a call back by the end of the day. XXXX rolls around and I call again, only to be told it was the employees last day and they must have forgot to tell someone, so sorry we will call you tomorrow ( they did, still no real results ). During the visit to the XXXX XXXX  ( the 3rd time they've had a chance to examine her ) they put me on the schedule for a spay the next week. 

Today : I went in for the scheduled XXXX, and a few hours later I get a call that the Dr. found a tattoo and scar on my cat AFTER PUTTING HER UNDER XXXX  AND SHAVING HER that indicates that she was ALREADY XXXX!!!! 

Stay tuned, I'm still fighting with them to let me out of the wellness plans for my two pets ( not even a month later ) and I'm now being told that there were an additional {$600.00} in ADDITIONAL charges that were " billed to the plan '' that I would have to pay to cancel!!! 

If you're still not convinced, please see the countless reviews from former employees online here 's a quote from one " Pay is based on production ; as an example, you receive {$0.00} production for exams on patients on wellness plans! Minimum {$2400.00} billed services/ day. if not, you guessed it- not meeting production! Further, you are forced to push all sorts of ad ons, many increase hospital revenue but add nothing to your daily production. Sense a trend? '' At this point, I've spent well over {$1000.00} with no answers as to what is wrong with either of my cats, and I've wasted a crazy amount of time with these clueless XXXX  's. Save yourself the trouble and just go somewhere else. I called their corporate office about this issue and was not only talked over and laughed at but they literally haven't even acknowledged their wrong doing or apologized. 

I have attempted to call them SEVERAL times, including today with no callback.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation