Consumer complaint received 2023-06-19
Company: CAVALRY INVESTMENTS, LLC
State: IN
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Capital collections did knowingly and intentionally misrepresented the collection account and committed fraud with the payment of a debt. As per my ( 7 ) previous appeals to the CFPB you will be able to follow the information that I have previously submitted and conclusively determine that a material misrepresentation of the facts was intentional given to commit fraud. I have submitted ( 7 ) previous disputes on the matter with CFPB, and only through the course of verifying personally that the account that I paid in full was purposely misrepresented as the account on my credit report. Please verify all information I am about to provide with the complaint ( s ) and correspondence previously submitted by me. First part of XXXX I was contacted by a Capital representative by phone and was told it was to collect a debt for the exact amount on my existing credit report. I met arrangements and paid that debt in full to XXXX and XXXX. The phone call was recorded. The delay between the initial call and payment was to have an email sent to me with the settlement offer in writing. On that conversation, which was recorded, I verified that the amount currently left on my credit report would be removed in full. After payment and as clearly demonstrated by my first ( 5 ) appeals to the CFPB you will note that my request for assistance from the CFPB shows the difference between the original amount and the settled amount. It took ( 5 ) appeals to have it removed. It was never on my credit report before, and was certainly not on the credit report at time of phone conversation with the Capital representative. At this point Capital collections committed fraud with a material misrepresentation of the account and facts. It took ( 4 ) additional disputes for me to call XXXX and XXXX to inquire why my paid account was not reflecting paid. I was told by the representative of XXXX and XXXX that my account was closed on XX/XX/XXXX and was paid in full. I was transferred from the office in NJ to the office in Florida and spoke with the manager. I was informed by the manager to hold on and after ( 2 ) five minutes wait that there was another open account with Capital that he could not legally discuss and gave me Capitals direct number. Upon calling Capital and giving my name and last four of my social I was informed by the representative that she could not handle my case and was transferred to elevated special customer service. I had never spoken with Capital previously, as I believed through a representative of Capital that my only account with them had been paid in full, with written settlement offer on a recorded line. It had taken me months and ( 9 ) complaints with the CFPB to uncover their fraudulent behavior. Please review the recorded conversation with Capital and verify the information given with the documentation provided by my credit report and the documents submitted during requesting help from the CFPB. Please advise me as to the course of action I can take against this company for fraudulent activity while engaging in material misrepresentation of the only account listed on my credit report at time of settlement and the subsequent addition of a different account in an effort to validate said illegal transactions. The additional amount was added after the fact and clearly represents intent to defraud through material misrepresentation.

Company response to consumer: Closed with explanation