Consumer complaint received 2023-03-15
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I can not access my account, I have being trying for years, the account number is not active any more and now if I phone the operator says they can not help me. 
Account number XXXX Account name : XXXX XXXX XXXX XXXX XXXX GA XXXX POA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Last amount : {$31000.00} Correcpsondance below : Thank you for contacting the Office Of Unclaimed Funds. 

Visit our website at www.osc.state.ny.us/ouf to learn how to search for lost money, claim funds and download claim forms. 

You may also search by calling our XXXX XXXX at XXXX ( XXXX XXXX XXXX XXXX ). 

You will need to provide your full name ( and any previous names you XXXX have used ) and any addresses within New York State that you have used. We can also search using a social security number if you feel comfortable providing this information. 

If youre searching for funds for anyone other than yourself, you must indicate your relationship to the account owner. For example, you may be an estate representative, surviving spouse, heir, Power of Attorney, guardian or conservator. 



You may also write to us providing the information identified above. After we review your claim, well either recommend your claim for payment or send you a letter stating that we need more documentation. 



Our mailing address is Office of Unclaimed Funds, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX NY XXXX XXXX This communication, including any attachments, is intended solely for the use of the Individual or entity to which it is addressed. This communication may contain information that is protected from disclosure under State and/or Federal law. Please notify the sender immediately if you have received this communication in error and destroy. If you are not the intended recipient, you are requested not to disclose, copy, distribute or take any action in reliance on the contents of this information. 


-- -- -Original Message -- -- - From : XXXX Sent : XXXX XXXXXX/XX/XXXX XXXXXXXX XXXX  To : XXXX Subject : XXXX Question : Technical XX/XX/XXXX XXXX AM This email was sent from the XXXX Support page. 

Name : XXXX XXXX : XXXX XXXX XXXX XXXX : New York Issue : Good day. 

I have searched and found the claim, on https : XXXX XXXX This property is held by the State of New York XXXX XXXX XXXX, XXXX XXXX Last Known Address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX NY, XXXX Reported By : JPMORGAN CHASE BANK NA ( 802 ) However when I click to visit Visit New York 's Website to continue with claim the above can not be found, please advise. 
I contacted Chase Bank with the below request and they sent on the info to contact you. 
Many thanks XXXX Chat Conversation Start XXXX XXXXXXXX Good day, my Accounting firm in XXXX XXXX XXXX XXXX has been contacting the bank.I am XXXX XXXX XXXX of the late XXXX XXXX XXXX My mother passed away on XXXX XX/XX/XXXX and I inherited the bulk of my late mothers estate. We are looking for information on XXXX XXXX XXXX XXXX Priority Savings Account number ****** XXXX XXXX XXXX XXXX XXXX bank account was transferred to Chase XXXX XXXX XXXX Account number XXXX  and I did receive Bank Statements from Chase XXXX 
There after I received letters from unclaimed property that stated that the account is considered to be abandoned and that the balance will be transferred to the state of Ohio. I did respond by sending a completed Account Certification Form. Is the account closed? Has the funds been transferred to the State of Ohio? Who do we contact to resolve this issue? We have tried continuously phoning but nothing as been resolved as of yet. Best Wishes XXXX Their reply was this : Hello, XXXX, I was expecting to hear from you. The account is currently in purge pending status to be closed. If you have unclaimed funds, please visit http : XXXX. XXXX

Company response to consumer: Closed with explanation