Consumer complaint received 2023-01-16
Company: WELLS FARGO & COMPANY
State: WI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
XXXX XXXX XXXX auto loan was purchased for {$17000.00} with a loan period of XXXX  years XXXX from XXXX XXXX XXXX via Wells Fargo. Over the past XXXX XXXX XXXX  during the duration of XXXX it was difficult to may payments of {$380.00}. During that time my aunt was residing in a XXXX home in the State Of XXXX  with the XXXX XXXX condition of XXXX XXXX and was on the brink of being evicted from that particular facility. Adjustments, compromises were attempted to be made with Wells Fargo over that time period, but not other deferments were made readily available even no XXXX relief was offered either. As a federal government employee much of the income went towards XXXX family members of aging conditions further inhibited with the XXXX  activity, therefore requiring a great deal of income on my behalf. There were a number of barriers that compromised ability to make those payments but no relief was granted. A number of the calls were inconsistent cold calls where no message and or name for recontact was left, and when communication was established there appeared to be a lot of mixed information, detrimental to my well being of trying to find a happy medium, agreement to make amends with the loan. As a result of the XXXX  I have been in XXXX even more so after the incorrect charge off of my account. The day of the charge off of my Wells Fargo vehicle loan on XX/XX/XXXX an attempt make a payment was made, but no employee attempted to override the process or a facilitate an interaction with management to suffice the difficult situation. The charge off was incorrect and was avoidable as over the duration of the loan there were innumerable errors in charges, communications. In addition to that there was credit on the Auto Loan that wasn't returned as well and in fact could've utilize to give some sort of and as an XXXX XXXX  feel I ws very disadvantaged. Then Wells Fargo levied the {$12000.00} remaining balance with {$3000.00} over XXXX payments justifying the amounts with the supposition of interest not being received or accruing on the auto loan when amounts were excessive, so much so its a XXXX XXXX collection of my monthly income that was a deprivation of epic proportions, causing the likes of such an undue hardship financially, emotionally, and personally with the charge off under Wells Fargo. As a federal employee I have done things in good faith even making the requested exorbitant payments to my very detriment and livelihood that ongoing therapy has gotten tremendously more intense. Again I want to be contrite in my complaint as I just want an investigation completed by CFPB as well as Wells Fargo, and I am hopeful of a strong resolution of the charge off being reversed and restoring a bit of semblance to my life allowing me to pursue my dream of owning a home as well as making amends with Wells Fargo. Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation