Consumer complaint received 2019-01-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I am disputing the late payment that posted on our Credit Bureau that shows we were late on our mortgage with Bank of America in XX/XX/XXXX.

This item is inaccurate. B of A completed an Escrow Analysis on our Mortgage and increased our monthly payment to {$1300.00} without advising us. We were NEVER notified of this change. They never called, emailed or sent anything via mail that stated our payment was changing. It was only after making our normal payment of {$1200.00} in XXXX  that I experienced issues transferring my payment from our B of A checking account to our mortgage that I reached out to our mortgage department after finding the ESCROW ANALYSIS statement online. This was dated XX/XX/XXXX and said EFFECTIVE XX/XX/XXXX YOUR NEW PAYMENT WILL BE {$1300.00}.

How can they increase my payment without letting us know? When I called in XXXX  and asked what was going on, I was told it went into effect in November. I brought up the FACT that the statement ONLINE reflects effective XX/XX/XXXX. They could not locate this statement and just kept saying the payment was in effect. I was not winning this battle so I asked if I paid the difference of {$80.00} on my payday which was XX/XX/XXXX ( the following week ) if that would be okay and stressed that I did not want this showing on my credit and asked several times WILL THIS BE OK? I DO NOT WANT THIS REPORTED ON MY CREDIT she said YES, THAT WILL BE FINE BECAUSE WE ONLY REPORT WHEN IT IS 30 DAYS LATE AND SINCE YOU WILL BE PAYING ON THE XXXX, YOU WILL BE FINE. On XX/XX/XXXX I received an email from XXXX XXXX advising that this was reported as LATE.

First of all, we never were notified of our payment increasing.

Secondly, when I asked if this would affect my credit, B of A said " NO ... we only report when it is past due 30 days and your account is not 30 days late '' ... I felt confident as this was an associate with Bank of America, she had our account pulled up and she was trained to do her job and provide correct information to customers ... boy was I wrong! I specifically asked if it was ok to pay the extra {$80.00} when I got paid and was told YES, THAT WILL BE FINE BECAUSE IT IS STILL WITHIN 30 DAYS. I would have paid {$80.00} right then had I been given accurate information. There is no way I would jeopardize our credit rating for {$80.00}! We have worked hard to rebuild our credit score of 690+ since my husband 's hospital visit that dropped our FICO score to XXXX   back XX/XX/XXXX. It is now XXXX because of Bank of America! I have disputed this with them 2x and they have denied my request to remove this from the Credit Bureaus. This was not my mistake ... it is theirs and they do not want to take ownership of it. I have made my point with them and stressed that they gave me WRONG information and never provided me with documentation that they did an Escrow Analysis and were planning on increasing my payment and even though the attached statement reflects " effective XX/XX/XXXX '' they dont care and say it is my fault and Sorry you didnt receive accurate information.

Please help us with this situation and restore our perfect credit that we have work very hard for.

I have attached a letter that I was planning on sending out to the Credit Bureaus but waited to hear back from B of A ( which I had to call, again, to find the results ). I thought I would see if you could help before I send it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation