Consumer complaint received 2021-05-28
Company: AmeriHome Mortgage Company, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX I sent my payment for XXXX. AmeriHome applied the payment to the XXXX payment ( correctly ) but then also applied that payment to XXXX ( incorrectly ) and the remainder to principal. Only XXXX should have gone to the XXXX payment on XX/XX/XXXX and the remainder should have been applied to principal, not XXXX. 
XXXX XX/XX/XXXX Principal XXXX Interest XXXX Escrow XXXX. 
Due XX/XX/XXXX ( This was taken from the XX/XX/XXXX payment instead of waiting for the payment sent in for XXXX ) Principal XXXX Interest XXXX Escrow XXXX On XX/XX/XXXX I sent my payment for XXXX, ( XXXX ). XXXX should have been used for my XXXX payment and the remainder XXXX XXXX XXXX should have been applied to principal. 

On XX/XX/XXXX I sent my payment for XXXX. AmeriHome applied the payment to the XXXX payment ( correctly ) but then also applied the amount sent into XXXX ( incorrectly ) and the remainder to principal. Only XXXX should have gone to the XXXX payment on XX/XX/XXXX and the remainder ( XXXX ) should have gone to principal, not XXXX. 
Due XX/XX/XXXX Principal XXXX Interest XXXX Escrow XXXX Due XX/XX/XXXX ( This was taken on XX/XX/XXXX at the time of the XXXX payment instead of waiting for the payment to be sent in for XXXX ) Principal XXXX Interest XXXX Escrow XXXX On XX/XX/XXXX I sent my payment for XXXX. XXXX should have been used for my XXXX Payment and the remainder ( XXXX ) should have been applied to principal. 

For the following months, AmeriHome received a single payment and applied only that month 's mortgage payment for that month and the remainder to my principal. 
XX/XX/XXXX XXXX XXXX, XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX There is a clear history of the transaction being done correctly : Pay the mortgage payment consisting of principal, interest and escrow with the remainder going to principal. The exceptions to this are XX/XX/XXXX ( XX/XX/XXXX ) and XX/XX/XXXX ( XX/XX/XXXX ) in which payments were incorrectly applied. 

The method used in XXXX and XXXX robs me of the gains I attempt to make, no matter how small, from paying down my principal. It allows AmerHome to falsely charge me more interest because the amount I want to pay to principal is instead just paid to the next month 's interest. 

I previously spoke with XXXX at ext. XXXX and she told me she understood the problem and would have someone work on the issue. She also told me that I would be receiving an email to let me know that the situation was either being worked on or resolved. I have not received any communication from XXXX or another representative that might be working on the issue. On XX/XX/XXXX I called and spoke to XXXX who informed me that if AmeriHome corrected the XXXX payment it would make me late by XXXX XXXX month on my payments. ( Presumably because AmeriHome would not fix the XXXX payment. ) At the time we had not even discussed the error for XXXX, which I would presume, would make me 2 months late because AmeriHome is trying to make every XXXX they can off of my payments and falsely applying them to future months instead of applying them to principal. 

I consistently pay {$600.00} to {$4000.00} more a month to pay down my principal in an attempt to be a good consumer but the actions taken by AmeriHome attempt to defeat that purpose. Unlike other loan providers that I have had currently and in the past there is no location that I can find on their website that lays out how they are going to apply the money you send in for payments. My loan was sold right after I signed for it and I do not have any additional paper work describing their payment methods. All of my other previous and current mortgage providers clearly laid out that first your mortgage payment would be paid then any extra paid would go towards items you were late on such as previous mortgage payments or shortages in your escrow. If you were not late on any of your payments the remainder would go to the principal unless you specifically ask for it to be put towards something other than the principal if you did not have any outstanding payments that needed to be paid. My expectation is that they would work in the same way especially since they have a history of working that way with the exception of the entries cited. 

I have sent in a message to the message center on their website per the instructions from XXXX and received back a message that I am supposed to send copies of supporting documentation all of which comes directly from their website. Although I have not done so yet I will be sending a certified letter in the near future detailing this problem out yet again. I am receiving very inconsistent guidance from the support personal that I have reached out to for assistance at AmeriHome.

In addition to requesting the correction I have also changed the way that I am paying my mortgage. I was paying online through my bank. On my end it says it has a notes feature. It is unclear if this is true but I am now sending in the mortgage payment only through one bank and sending the additional principal payment in through a different bank that I am sure the notes are included and stating that it is for PRINCIPAL ONLY- Not a monthly payment. I do not trust AmeriHome to make automatic deductions if they can not even apply the payments I send in to my account correctly.

Company response to consumer: Closed with explanation