Consumer complaint received 2023-08-01
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XXXX Wells Fargo rep replied to below complaint by referring to prior replies which include various run arounds, which is common for Wells Fargo and I believe the CFPB would agree, is not a reply... .As explained in numerous prior CFPB complaints against Wells Fargo , account ending in XXXX was opened by Wells Fargo reps which I did not request. A debit card purchase made under account in amount of {$290.00} from XXXX was made in XXXX of XXXX, package shipped by XXXX, signature was forged by XXXX driver , package left where it was lost/stolen .... A dispute was filed with Wells Fargo for non-receipt of item, a provisional credit issued in amount of {$290.00}, it was later reversed back out of account, Wells Fargo accepts forged signature as true and correct and refers to purchase as authorized which has nothing to do with non-receipt of item.. XXXX external funds transfers in amount of {$50.00} brought the account to - {$190.00}, later charged off and sent to a third party collection agency. Wells Fargo replied in part to this issue by sending mediation request forms, a total of XXXX of these such forms have been filled out, submitted, XXXX marked as duplicate, case number provided for third request, number XXXX which is attached to complaint. The letter is dated XXXX of this year, stating a rep would reach out, no one reached out and when I call the number provided on letter, I am told call will be disconnected and refer back to prior mediation in which case, no payment received ... .Needless to say, this is a mere runaround, which is common for Wells Fargo ... The prior mediation is from XXXX and relates to older accounts opened by Wells Fargo which I did not request... The case ID for that mediation is XXXX, I was offered a payment amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00}, payment sent to my old address in error which Wells Fargo XXXX will not admit to. Payment was sent in XXXX of XXXX, I moved in XXXX of XXXX to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Payment was sent to my old address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Wells Fargo reps initially replied to this issue by referring to check as cashed, in which case, not by myself. When investigated and unable to recover funds, Wells Fargo refuses to reissue check despite their own error in sending check to incorrect address. Additionally, Wells Fargo has reported the amount to IRS for tax year XXXX, 1099 form is attached... I've requested Wells Fargo correct this form to show no such payment received, as they refuse to reissue payment ... Wells Fargo replied to this issue by referring me to a tax professional whom advised 1099 form needs to be corrected, if not, I am liable for taxes on reported amount not received..When I brought this to Wells Fargo attention , they appear to refer back to prior replies which do not address it. I believe the CFPB can see this is a runaround. With regard to these issues above, Wells Fargo reps reply with various lines ranging from referring to prior replies, stating litigation is involved and refuse to reply, claim no new information provided and ignore information already provided... In closing, please advise Wells Fargo to correct IRS 1099 form if they will not reissue payment. With regard to account ending in XXXX, their mediation request forms appear to be a run around, I suggest refunding the XXXX purchase in amount of {$290.00} which will bring account to a balance of {$100.00} and refund this amount to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation