Consumer complaint received 2018-10-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
On XX/XX/2018 I received a check for XXXX for an inheritance from my father passing away. I took the check to the bank that the check was drawn from to inquire about cashing the check. Once I obtained the information I was questioning, I proceeded to Bank of America, XXXX, XXXX XXXX XXXX XXXX, XXXX WA, XXXX, ( XXXX ). I was fortunate to have been assisted by the Assistant Manager of the bank, XXXX XXXX. I asked Miss XXXX if there was any way that I could get more then the normal XXXX from my account, while the check was on hold for verification of funds. Miss XXXX relayed that if I had a Cashiers check that I would be able to withdraw up to XXXX. While standing at the counter, I called XXXX XXXX to inquire if I could get a Cashiers check issued, which they told me they could do for a XXXX fee. Miss XXXX backed the transaction out of her system and returned the check to me so that I could complete this task, ( XXXX XXXX was about a mile or so away ). I returned to BofA within minutes with a Cashiers check. Miss XXXX was available to assist me again and we completed the deposit transaction with me gaining access to XXXX of my money, while the check was on hold until XX/XX/2018. 
On Monday, XX/XX/2018 I received a text message on my phone stating ALERT, your account balance is below XXXX. I immediately logged into my mobile banking app to see what was going on. BofA had taken back the XXXX I had been issued on Friday and overdrew my account. They took back all of the money on the bills I had paid, charged me XXXX for each transaction and put me at a negative balance on my account. I immediately called the help line number identified in the app I was on to find out what was going on! I was told the " Risk Department '' had placed a hold on the funds because I didn't sign the check. I told them I had asked XXXX XXXX if I had to sign the check and she said, " no ''. I asked them to explain to me why my funds had been retracted from me and all they could tell me was that the Risk Department had placed the hold and that my funds would not be available until XX/XX/XXXX. I drove to the BofA branch on XXXX XXXX, where I had completed the transaction. I asked Miss XXXX for a moment of her time and proceeded to tell her what I had been told. She advised that I speak to the Manager, XXXX XXXX who told me after looking at my account that BofA could not override the Risk Department. 
On XX/XX/2018 I was notified by my attorney that XXXX XXXX had cleared my check in their banking system, so I called BofA to convey the information to inquire if they could remove the hold on the original date that had been identified. The answer was, NO! 
This has caused me to not be able to sleep or eat due to being so upset. The one organization that has issued me credit as I have diligently worked to rebuild my credit, was one of the creditors they took my payment away from. I am DEVASTATED! How can they issue someone money, then take it back without any reason conveyed to the customer? I am in total disbelief about this whole thing. I wish to file a formal complaint against this institution and gain a complete understanding of how they have the power to destroy someone and not have to give them a reason for doing it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief