Consumer complaint received 2018-11-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My XXXX year old daughter was selling a dresser with a mirror attached on XXXX. She didn't have a bank account, so I told her she could use mine. Not knowing that she would be a victim of fraud. The person she was doing email interactions with sent a cashiers check to our home, so I took it into Bank of America for verification. One of the representatives informed me that they had no way of checking the validity of the check unless I deposited it into my bank acct on XX/XX/17 {$2300.00} and it was returned on XX/XX/17. I never received any funds from the fraudulent check, so I figured that it would be sent back and the fraud person would be notified of the check not going through. After that I was unable to take any necessary steps to assure that my account was good because I had a XXXX and was in the hospital, then released to a rehabilitation center. I had a lot of sever health issues that occurred and it caused me the inability to handle my personal affairs. I wasn't aware of my account being reported as fraud until I tried to open a student account for my daughter after she started working, with my XXXX XXXX account. They informed me that Bank of America had flagged my account as being fraudulent and they had to close my account. They told me that I had to go into the Bank of America branch and resolve the issue with them, in order to get the fraud alert off my record. I then printed out all of the email interactions between my daughter and the buyer on XXXX XXXX and faxed them to the Early Warnings Department. After about two weeks they sent me a letter stating the the fraud was on me. I don't understand how because I'm the victim in this situation and I told the representative at the Bank of America branch that I was scared of dealing with things like this because people are not trustworthy now a days and she reassured me that the check would just be sent back and it wouldn't harm my account in anyway. I'm now getting better and can fight for my rights now. I had to pay my outstanding balance on my checking account of {$360.00}, before I could file the dispute with early warnings. If a person is fraudulent, why would they pay money to anyone I thought their main objective is to get money not give it. It just saddens me that I have to go through all these measures in order for Bank of America to remove an inaccurate alert that they put on my account. This affects me in a major way and I think that before an institution reports fraud on anyone they need to look at the history of the account first. I called them today just to get some dates and amounts and they have no record of the money I deposited in order to clear my negative balances on my accounts, so where did they put that money. I am a XXXX single parent and I don't have any money to be just throwing away, I'm on a fixed income and don't have any extra money to take away from my children. I went into the branch on many occasions to try and speak with a branch manager and no one was available. I went to another Bank of America branch location and they told me that the representative at the other bank shouldn't have told me to deposit the cashiers check without trying to call the bank on the check first. It seems like someone dropped the ball and they are trying to throw it all on me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief