Consumer complaint received 2019-03-29
Company: PayTomorrow, LLC
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/XXXX I purchased a puppy ( Shih Tzu ) at the XXXX XXXX XXXX a.k.a ( also known as ) XXXX XXXX, located at XXXX XXXX XXXX XXXX, New York XXXX. While at the location the sales representative ( XXXX XXXX ) informed me that they have a financing option where you place a downpayment and make monthly payments, and your credit score determines the financing/interest payment. I applied for this finance loan and was told that because of my high credit score that I qualify for a 0 % annual percent rate interest and {$0.00} finance charge. I was also informed that there would be no fees associated with this finance agreement, therefore I agreed to move forward with the financing option. The purchase price for my puppy was {$2100.00} USD. The company that XXXX XXXX  use for their financing services is XXXX  ( a.k.a KRW, LLC dab XXXX XXXX   ). I was told that in order to go through with the financing I must make an initial payment of {$130.00} on that day ( XX/XX/XXXX ) and that there will be another additional automatic payment of {$130.00} the day after on XX/XX/XXXX ( hence the name " XXXX '', as stated by the sales associate ). I was also told that my remaining payments will be due on the XXXX of every month. 

So now the issue arises. I called XXXX today ( XX/XX/XXXX ) to pay for the remaining balance of my puppy in full. When I spoke to the sales associate I was told that my payoff balance was approximately {$1600.00} ( sorry I forgot the exact amount stated by this representative, however it was in the ballpark of {$1600.00} ). I stated to this representative how is this possible when I have already made 8 payments and the purchase price for the puppy was only {$2100.00}. I then asked to speak with a supervisor. When I spoke with the supervisor ( XXXX XXXX ) she stated an even higher payoff amount. Ms. XXXX stated that the payoff amount as of today 's date is {$2100.00}. I questioned the supervisor as well and she stated that this is due to the puppy being " Leased and Financed ''. I informed her that this is not what I agreed too nor what I was told when I purchased the puppy and the financing service that I applied for. Ms. XXXX then stated that the " only '' product that their company offers is the Lease with a Financing product. She stated that this option is the same way if one leases a car and then purchases the car after the lease has ended. She also informed me that there are fees within the leased portion and I informed her that I was told there are NO FEES associated with my financing service. She then stated that once the lease has ended ( on my puppy ) after the 12th payment, that I have 3 options with the finance amount ( of {$1500.00} ). Option 1 : finance the remaining balance and make 12 additional monthly payments ; option 2 : pay one payment for the full finance amount ; option 3 : return the leased item ( yes, return the puppy! ). Again I stated to the supervisor that this was not the information that I was given. She then stated that I was given the " wrong '' information at the Pet Store and if there were any confusion then the Pet Store Representative should have called XXXX   directly. 

At this point I was extremely frustrated. How can an error/misinformation cause me an additional $ 1000.00+. Also, how can a puppy be " leased '' and if my dog were leased why do I have the paperwork stating that I am the " owner '' of my dog? 

I asked for a breakdown for the alleged fees associated with this lease and I have not been given that request. When I attempted to call back later on during the day I was placed on a 20 min hold, so I hung up the phone, called back and they are now closed for the day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation