Consumer complaint received 2019-06-09
Company: JPMORGAN CHASE & CO.
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX FOREIGN TRANSACTION FEE, XXXX XX/XX/XXXX FOREIGN TRANSACTION FEE, XXXX XXXX of XXXX Chase called me at work to speak to my son. But would not tell me what it was about. A couple days later a representative XXXX XXXX called me at work regarding this case. My son was an authorized user on the account. He was also paying the credit card statement in full each month. He contacted the credit bureau regarding these charges as he thought his credit card information had been stolen. They removed his name to solve the issue with the credit bureau. XXXX XXXX called me about a week later saying that I was responsible for the charges since other unrelated charges where posted to the account and monthly payments were still being made which of course payments were being made to the account, and it was the only credit card that my son had in his name. I am pretty sure that is why my son didn't really notice the charges as they started so small, and he paid his balance off in full each month. He was using the card at the same time and paying it in full each month. I wrote to Chase 's fraud department in writing asking them for a new card since the executive office wasn't a lot of help in XX/XX/XXXX. I never received one. I have used my card on and off but once they offered the lock for my card I just locked it as I am trying to pay off a bill that is not mine. On XX/XX/XXXX 2 charges were made against my account in XXXX Michigan for gas. I called Chase right away and they pretty much accused me of using my card there. I live in Minnesota, no where near Michigan. Since my card was locked those charges should have been declined. The reason they did show up was because I unlocked my account to grab a burger at XXXX XXXX and then went to lock it and saw the charges. They have issued me a new card. I did go to the XXXX XXXX XXXX to bring this up but again they stand behind there decision that I am liable for purchase of bitcoin that I never bought. They suggest that I I try to solve the matter outside the bank. I do have another credit card from Chase and have never had an issue. However I do believe my credit card information was hacked. However once the credit card was at it's limit they quit charging on the account.

Company response to consumer: Closed with explanation