Consumer complaint received 2018-09-06
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Credit Dispute Summary Orion Wise case # XXXX - re card ending # XXXX SSN last 4 # XXXX Capital One assessed an inaccurate 30 DAY LATE payment for my XX/XX/XXXX credit payment on my account ending x1403. I had set up recurring payments for 12/1/16, got a confirmation via a phone call with one of their representatives in XX/XX/XXXX that it was confirmed, and scheduled/made the payment on XX/XX/XXXX. Capital One then reversed it on XX/XX/XXXX without notice, and assessed a late fee. I disputed this, then got them to accept payment over the phone on XX/XX/XXXX, and they waived the late fee in recognition of their error. Instead of doing as agreed, they then reported it to all major credit agencies as a 30 DAY LATE instead of Paid As Agreed. I have been trying to get this error reversed for the past 21 months.

I have incurred {$570.00} with XXXX XXXX  to get the error removed in addition to notary fees of {$45.00}, as well as 50+ hours of email, online, chat, and phone disputes. I am not seeking damages at this time, I just want the error corrected as agreed in my XX/XX/XXXX discussion with the representative from Capital One.

Until its reversed, this will be my only late payment in my entire life. As a matter of principle, its wrong, and my entire credit history reflects my good standing to support this as well. This is all over a {$100.00} charge which I set up to pay automatically from an account with over {$47000.00} in it at the time of payment ( source docs below ). I am disputing Capital Ones report of the payment as late due to the fact it was scheduled, paid on time, and the account had ample funds. They chose to reject the funds of their own accord even though funds were available, and to make it even more ironic, they then accepted funds from that same bank over the phone. This might be a predatory practice, but I dont care, I just want my credit restored to Paid As Agreed.

In addition to the above, below are the steps I had to take with Capital One before even setting up recurring payments : They refused to accept payment from my primary bank XXXX XXXX ( XXXX XXXX XXXX  ) for the duration of my tenure as a cardholder. I had to have a conference call with a representative from XXXX XXXX  in XXXX and representative from Capital One inXX/XX/XXXX where the Capital One Representative confirmed they would not accept payment from my bank. I opened this bank account when I was XXXX years old, and use it for all my credit cards.

I enrolled for automatic payments with my XXXX Account instead to ensure no payments would never be missed, as I have with XXXX, and XXXX XXXX XXXX   cards. The website confirmed these were set up. The website does not send a verification email, just a pop up in the enrollment window. My bank however confirmed these were set up. I have source docs for this. The payment showed as posted on XX/XX/XXXX.

I cancelled my card in protest since I had perfect credit history since and before XX/XX/XXXX, but the approximate 40 point loss due to this inaccurate report has caused me financial damage.

I just want the mistake reversed, I'm not seeking damages Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX

Company response to consumer: Closed with non-monetary relief