Consumer complaint received 2019-03-20
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I recently submitted a complaint about XXXX XXXX XXXX. Although I don't agree with their response, they gave me some more information to direct me towards Carrington Mortgage Services. As per my conversation with Carrington customer rep XXXX on XXXX she informed me that Carrington acquired the property at XXXX XXXX XXXX XXXX. XXXX XXXX XXXX on XXXX. She also gave me two different foreclosure dates XXXX and also XXXX which neither is correct. She then transferred me to her supervisor which inturn emailed someone to return my call. on XXXX I got a call from XXXX XXXX from Carrington Property Services department. He advised me that therewas no attorney on this case. he also advised me that the property was declared vacant by a realtor named XXXX XXXX by XXXX XXXX. My complaint is that the house was not vacant, I was out of town working I have documentation from all utility companys and USPS that I resided at the property. so basically they just broke in and threw all my belongings out. I also talked to a XXXX at Carrington she told me that cleanouts are outsourced and had no record of who did it she also told me she had pictures of what was supposedly left there it was a few paint cans, a leather couch, and some old TV 's. I dispute that also, I had all kind of tools, clothes, and a lot of other things in the said property. the dumpster was provided by XXXX XXXX in XXXX pa for the clean out. I'm in the process of acquiring the weight of the roll off dumpster to confirm all my personal belongings were thrown out. Another big issue I have was that I was never served with a registered letter to vacate the property, I even contacted the XXXX County Sheriffs office to see if they had any eviction paperwork. They advised me that they did not and said to stay in the property until I was served with eviction paperwork from them. Like I stated earlier I was out of state working, my parents live two houses over and called me to tell me they were throwing my stuff away. My father went over to confront the people, a heavy set woman was sitting on the hood of a dark XXXX XXXX screaming at him that she owned the property and to get the XXXX  off of it. that's when he left and called me again. I tried to contact XXXX  XXXX XXXX with no avail. I also tried to contact XXXX XXXX she was the realtor that had the property listed, evenbefore it was cleaned out, i left her several voicemails and she never returned my call. Also there is a first mortgage holder that was never paid that's why this property was not foreclosed on in the prior 10 years. It went to foreclosure 5 other times but the mortgage company pulled the foreclosure the day before the said date. leading to me to believe there was a problem with the title and we both feel that the property still should belong to him. I feel that I have a potential lawsuit against XXXX XXXX at XXXX XXXX and Carrington Mortgage for what they did to me. I lived in the neighborhood all my life and I'm sure the neighbors would be more than willing to come testify in court that I was living on the property up until the time they broke in and threw my stuff away. Quite a few of them cant believe this happened either. Hopefully we can resolve this matter before I have to hire an Attorney, I have spoken to several now. This is not the proper procedure in a foreclosure. I expect to be compensated for all my and my childrens personal belongings that have been thrown away in this improper procedures. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX Fl XXXX XXXX

Company response to consumer: Closed with explanation