Consumer complaint received 2019-08-28
Company: Ocwen Financial Corporation
State: TN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Servicer : PHH Mortgage Loan Number : XXXX Re : Request for Loan Modification Assistance Dear XXXX, I am writing to request your assistance in saving our family home. We have been struggling for over 2 years to finalize a loan modification with PHH Mortgage after the servicing of our mortgage was assigned from Ocwen Financial Corporation. In summary, we were offered a loan modification trial plan in XX/XX/XXXX with a deadline of XX/XX/XXXX to sign and return the documents. We signed the documents in XXXX with the XXXX deadline date because thats what we understood was required. 
Our mortgage was assigned from Ocwen Financial Corporation to PHH Mortgage during the trial payment period. PHH rejected the final trial payment and notified us our loan modification was canceled and that we needed to reapply. PHH Mortgage and Ocwen Financial Corporation exchanged blaming each other for the loan modification trial not becoming a final loan modification. 
After persistent contact on my part, a PHH Mortgage representative told me the reason for the denial was due to the future dated documents. This could have easily been corrected if PHH Mortgage would have informed us of the error. We would have gladly signed new documents. Instead, I am living in fear with my XXXX sons and daughter that PHH Mortgage will process the foreclosure and evict us from our home. Please help us! 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Servicer : PHH Loan Number : XXXX Timeline of Events : 1. XX/XX/XXXX applied for home loan modification with Ocwen 2. XX/XX/XXXX loan modification was approved by Ocwen a. Terms were three trial payments of {$1000.00} ( XXXX, XXXX, XXXX ) b. XX/XX/XXXX modification would be effective c. Signed loan modification documents in XXXX with a XXXX date i. The loan modification was canceled before the last trial payment was accepted by PHH ii. PHH blamed Ocwen for the denial iii. Both PHH and Ocwen could not provide a reason for the denial iv. Finally, someone at PHH mentioned the reason for the denial being the loan modification documents were signed with a future date v. This could have been easily corrected had PHH communicated with me 3. XX/XX/XXXX I made the last payment to complete the modification 4. XX/XX/XXXX the payment was rejected and returned by Ocwen a. I was told that the one of the modification documents had the wrong data b. The date issue was a surprise because I was never informed their was a problem with any of the documents submitted 5. XX/XX/XXXX, I was told to reapply for the loan modification again 6. XX/XX/XXXX, reapplied and the modification was denied 7. I spoke with Ocwen several times trying to complete another modification at the end of XXXX and the beginning of XX/XX/XXXX 8. XX/XX/XXXX, I was told by Ocwen to apply again for a loan modification 9. XX/XX/XXXX, I called Ocwen to find out the status of the modification and was told that my house had already been foreclosed 10. XX/XX/XXXX, I called the FHA and tried to see if there was anyway I could bring my house out of foreclosure 11. I called Ocwen multiple times to see if I could speak with someone who could help me however I was told by Ocwen multiple times that nothing could be done 12. XX/XX/XXXX Ocwen placed my house on an online auction 13. XX/XX/XXXX with the help of my family for a home loan and I was going to try and buy back my house. 
14. XX/XX/XXXX, I watched the online auction and waited until the last minute to bid and as soon as I made my bid, someone else out bid me. 
a. The house went on the online auction again. 
15. XX/XX/XXXX, I filed a complaint with CFPB against Ocwen 16. XX/XX/XXXX CFPB responded to let me know that Ocwen replied to the complaint and Ocwen was still working on the complaint 17. XX/XX/XXXX Ocwen responded to the complaint I registered with the CFPB 18. XX/XX/XXXX, an Ocwen ombudsman representative was assigned to my case a. Her name was XXXX XXXX XXXX 19. XX/XX/XXXX, I was told by XXXX XXXX that the original loan modification was going to be put back in place due to false information I was given by Ocwen 20. XX/XX/XXXX, I was told to wire {$5400.00} dollars to Ocwen and that they were going to request for the judge to rescind the foreclosure 21. I was instructed to start making modification payments as of XXXX of XXXX. 
a. XX/XX/XXXX made a payment {$1000.00} b. XX/XX/XXXX, Made my payment {$1000.00} c. XX/XX/XXXX, made my payment {$1000.00} d. XX/XX/XXXX, made my payment {$1000.00} e. XX/XX/XXXX made a payment {$1000.00} 22. XX/XX/XXXX, I received a Loan modification package from Ocwen that I did not request 23. XX/XX/XXXX, I called Ocwen to see why I had received the Loan modification packet. 
a. I was told by Ocwen that someone ( homeowner ) had requested it b. When I explained that no one had requested it they argued and said it was requested 24. XX/XX/XXXX, I was force placed into an unwanted modification by Ocwen a. Terms i. {$1000.00} per month ii. 4.25 % interest rate iii. First payment was not due until XX/XX/XXXX b. New Ocwen produced modification added XXXX to my principle balance 25. XX/XX/XXXX, I submitted payments to Ocwen however they were rejected 26. PHH has not started the final stage of foreclosure as of today, however it is imminent

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation