Consumer complaint received 2023-01-09
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I received the following e-mail regarding a " delinquent '' account for my mother who has been deceased since XX/XX/XXXX and who was in a care home with XXXX for 5 years prior to that. The address on the account is one she has not lived at for more than 8 years. Thus, this is an impossible debt in the first place and second, if there were a legitimate claim they should have made it before the estate closed. 

From : XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Your statement is available for HSBC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX is a debt collector. 
We are trying to collect a debt that you owe on your HSBC XXXX XXXX XXXX account to XXXX XXXX. We will use any information you give us to help collect the debt. 
Our information shows : Your Account is now owned by XXXX XXXX from HSBC XXXX XXXX XXXX with account number : XXXX As of XX/XX/XXXX you owe : {$5800.00} You do have the option to settle or you can click on our portal link and customize a payment plan that fits your financial needs. 
The information that you'll need to create an account and view your information is as follows : Reference Number : XXXX Last name : XXXX View your account through our online portal : XXXX XXXX XXXX Portal If you have never logged into our website before then please click here to create a new account : New Account Registration Contact us by phone : XXXX To Unsubscribe from further emails please click here : Unsubscribe Federal law requires we notify this is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  View your Account Unsubscribe Unsubscribe Cancelar la XXXX How can you dispute the debt? 

Call or write us by XX/XX/XXXX, to dispute all or part of the debt. If you do not, we will assume that our information is correct. 

If you write us by XX/XX/XXXX, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may use the form below or write to us without the form. You may also include supporting documents. We accept disputes electronically at XXXX What else can you do? 

Write to ask for the name and address of the original creditor, if different from the current creditor. If you write by XX/XX/XXXX, we must stop collection until we send you that information. You may use the form below or write us without the form. We accept such request electronically at XXXX Go to XXXX  to learn more about your rights under federal law. For instance, you have the right to stop or limit how we contact you. 
Contact us about our payment options. 
Pngase en contacto con nosotros para solicitar una copia de este formulario en espanl. 



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Company response to consumer: Closed with explanation