Consumer complaint received 2020-07-20
Company: TOYOTA MOTOR CREDIT CORPORATION
State: AZ
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Termination fees or other problem when ending the lease early

Complaint:
Dear Sir/Madam, I am writing today to get a resolution regarding my transaction with XXXX XXXX  XXXX. I sincerely wish to resolve this case, as I believe it was not an ethical transaction. Below you will find the details of my transaction. 

On XX/XX/XXXX I went to trade in my XXXX XXXX, that I purchased from the XXXX  Toyota XXXX  for {$18000.00} in XX/XX/XXXX. It had XXXX miles when I decided to trade it in. At the time of the trade, I had already paid {$12000.00} on it, and owed the dealer {$6000.00}. At the time of the trade in, XXXX  XXXX  was ran an ad that said I was going to receive {$13.00}, XXXX. When I went to the dealership I thought I would pay the difference between what I owed on the XXXX XXXX, and the new car XXXX for a total of {$24000.00}. The ad that XXXX Toyota was running at the time stated that they were offering 0 % financing. However, when I got the transactions started, the salesperson tried to convince me to lease the car for 36 months ( full maintenance provided ) with one month free. However, the ad they ran stated they would offer 3 months free for leasing. After spending a considerable amount of time, I was overwhelmed and tired. I was ready to walk away and go back the next day, but I was pressured into signing the contract, with the caveat that I had 3 days to cancel it. In the end I ended up paying {$1000.00} down ( not sure what this was for ) and $ 300 month for leasing. 

As soon as I got home, I realized that I had signed on a bad offer, according to which I was going to get only {$11000.00} trade in value for my car instead of {$13000.00}. I also was paying {$1000.00} down ( not sure for what ) and instead of {$24000.00}, the total price of my new car came out to be {$28000.00}. I was also charged another {$510.00} for document fees. My total lease charges per month were going to be {$230.00} but instead I have ended up with {$300.00} per month. In addition, I am also now responsible for the third year of maintenance of the car which was not how the dealership had initially advertised it. 

On the second day when I went back to get some relief for the misrepresentations, the salesperson started yelling at me. I made a video and asked to speak to the manager. I was told that the manager was off until the following week. The finance manager XXXX XXXX talked to me, apologized for the rude behavior and offered a {$500.00} as a courtesy. XXXX, however stated that he would not be able to change the terms of the lease for me. I also asked the dealership to apply the payment I had made towards my XXXX ( the first car ) for the month of XXXX, and they refused to refund my payment or give me any further considerations. My daughter intervened and the same rude behavior was exhibited to her as well. 
In the end, I decided to call Toyota and spoke to XXXX in the complaints area. XXXX told me that I had a case, and she issued a case number XXXX. I did get a call back, and Toyota stated that I had received {$500.00} and no further adjustments would be made. 

After my transaction, I kept seeing the ad for several weeks, where the dealership made the offer for 3 months lease free. To date, I have made two payments and would very much like to resolve the case before I make the third payment. Any help from your office would be greatly appreciated. Innocent customers should not be subjected to pressurized tactics, not to mention that businesses should not make offers that they have no intention of honoring. I will wait to hear from your office at your earliest convenience. Please reach me via email or my phone both of which are listed below my name. 
If you need any documents please let me know I ll be happy to provide all documents XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation