Consumer complaint received 2017-05-30
Company: AmeriHome Mortgage Company, LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I fell behind in my payment on my mortgage due to an unexpected {$3400.00} water bill and {$2700.00} repair bill. I called AmeriHome and the agents on three separate times told me I was on a repayment plan however every document I received regarding was just simple a letter stating to call about getting a repayment plan and several late notices. No repayment documents that needed to be signed and returned were ever received. I saved all the money until I could I got caught up, as AmeriHome blocked all methods to pay them the money I had, for all but the 1 month payment. <P/>On XXXX XXXX 2017 I called to make the payment and the AmeriHome Rep said I had to send it XXXX XXXX and gave me the amount of {$6100.00}. I went to XXXX XXXX that same hr. and sent them the total amount in 3 back to back transactions as required by the XXXX XXXX XXXX due to the large amount. I the called the agent back as I was instructed by the AmeriHome Rep with the three Transaction numbers. The rep confirmed the XXXX XXXX payments were received on the XXXX and they would be credited to my account on Monday the XXXX. <P/>I received 3 calls that week from AmeriHome about being. However each Rep saw the payment and said just be patient it was being processed. The following week On XX/XX/XXXX a male rep said he did not see any payments or any notes, I called back and a female rep said she saw half of the payment {$3100.00} showing but the other {$3000.00} which she also saw had not been accredited yet, but she would forward it up to her supervisor to fix and my online account would be restored by the next day. <P/>After 13 more calls I was told I did not send enough and the payment was being returned. I said I sent the full payment that was dude and I was told and I recorded the call I only sent {$3100.00}. and there was no other {$3000.00} it did not go through. I doubled checked my account and then confirmed with XXXX XXXX AmeriHome using the name XXXX XXXX XXXX XXXX had accepted all three payments and acknowledged AmeriHome did with numbers for each transaction. <P/>In late XXXX I received a check from XXXX XXXX XXXX XXXX XXXX for {$3100.00} dated XXXX XXXX 2017. On XX/XX/XXXX again under XXXX XXXX XXXX XXXX XXXX AmeriHome sent Via XXXX XXXX {$3000.00}. <P/>I wrote AmeriHome an Error Resolution Notice under 12 C.F.R. 1024.35. The letter read as follows Your company rejected the full payment I made on XXXX XXXX 2017 in the amount of {$6100.00}, which was the total due on XXXX XXXX 2017 as told to me by your telephone rep in a recorded call in violation of 15 U.S. Code 1639f - Requirements for prompt crediting of home loan payments. This payment was received and accepted by your company under the name of XXXX XXXX XXXX XXXX during your business hours through XXXX XXXX as your company requested at XXXX on XXXX XXXX 2017 with reference acknowledgement number XXXX, for tracking numbers XXXX for {$3000.00} dollars, acknowledgement number XXXX, for tracking number XXXX for {$3000.00} dollars, and acknowledgement number XXXX for {$120.00} dollars for Money Transfer Control Number [ MTCN ] is : XXXX. o ( a ) IN GENERAL In connection with a consumer credit transaction secured by a consumers principal dwelling, no servicer shall fail to credit a payment to the consumers loan account as of the date of receipt, except when a delay in crediting does not result in any charge to the consumer or in the reporting of negative information to a consumer reporting agency, except as required in subsection ( b ). You mailed a check for {$3100.00} on XXXX XXXX 2017. You reverse tracking numbers XXXX for XXXX dollars stating insufficient funds on XXXX XXXX 2017. ( The check will not be cashed nor will the XXXX XXXX be picked up so you can correct your error within your system ) Your company did not properly credit the payment that I made on XXXX XXXX 2017 in the amount of {$6100.00} dollars. This payment should have been credited to mortgage payments. Your company failed to credit the payment I made on [ XXXX XXXX 2017  ] as of the date of receipt. <P/>I received a call regarding them being in violation of not properly posting the payment, and the agent after another week acknowledge that upper management had said AmeriHome was at fault. The rep, XXXX XXXX employ ID XXXX informed me AmeriHome put a stop payment on the check and would speak to someone to get the  XXXX back they refunded through XXXX XXXX. I informed AmeriHome they needed to use the payment number they sent. I then called XXXX XXXX and was told AmeriHome would have to send a rep to pick up the funds like everyone else. A senior Rep at XXXX XXXX informed me in AmeriHome had 15 days to reverse, before a in-person was necessary. <P/>I received another call from AmeriHome informing I had to go get the funds and send it back to them. And they would not clear up their error unless I also sent the other two payments they have refused. I let the rep know that was not the resolution AmeriHome senior reps offered. I was told AmeriHome just needed me to get that payment and send it back and they would unlock my account so I can pay normally, and my account would be made current. As of XXXX XXXX 2017 I still have no confirmation AmeriHome has credited my XXXX XXXX 2017 payment of {$6100.00}. Furthermore my account is still locked and I can not make a payment, other than XXXX XXXX, as I was told more than two months ago now that my account would be unlocked. <P/>The rep also informed me from AmeriHome they would be starting a foreclosure action for nonpayment. I received a call today AmeriHome contacted my insurance company and is trying to cancel my home owners insurance policy and put AmeriHome 's policy in place. <P/>This illegal unethical mess has caused me to be hospitalized twice for XXXX, over the past two months.

Company response to consumer: Closed with explanation