Consumer complaint received 2020-02-25
Company: Amsher Collection Services, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
In XXXX of XXXX I started to be harassed by a company called Amsher. Someone would call me, not tell me who they were or what they wanted, yet would continue to ask me to verify my name and end of my social security number. Having been scammed numerous times and attempted identity theft, I obviously refused to answer. They called repeatedly, one time I remember the date was XX/XX/XXXX, and every time they called, the person was EXTREMELY contentious and became defensive whenever I asked why they were calling me, however, NEVER disclosed why they were calling. 

I ended up googling the company and called them back with my husband, asking if they were a debt collections agency, and not one person would give me an answer, i checked my credit score, nothing had changed so clearly I thought FOR SURE they are scammers I blocked the number and somehow they managed to continue the calls. 

Sometime in XXXX or XXXX of XXXX, I get a notification that my credit score has dropped due to a debt that XXXX sent to a collection agency. 

I havent had an account with XXXX  for over a year so I was pretty confused what was going on. 

I ended up calling XXXX  and speaking with a supervisor, they told me I had a debt of {$120.00} due to a box  or something that I never returned. 

WELL, I had ZERO idea you were supposed to return those things and would have GLADLY done so or at least paid the bill before ever having this escalate any further HOWEVER, I NEVER received not 1 email, phone call, or physical mail notifying me of any outstanding charges. NOT ONE. 

So the XXXX  supervisor gives me the email they were supposedly sending notifications to ... XXXX it was not even remotely close to my email address. Im appalled that no one at XXXX caught this error or attempted resolving this mistake. I dont know who gave them that email but it was not REMOTELY close to my actual email address. 

REGARDLESS, of sending a notification to an incorrect email address, I never received a notification via mail or phone call and am appalled at the deplorable way in which this entire situation has been handled. It seems extremely unjust and unlawful to be quite honest. 

I ended up calling the number XXXX  provided me with to the debt collector Amsher and after being harassed again via contentious employees, agreed to pay the debt so long as I received a notification via email that the debt would be removed from my credit score. 

I cant imagine how someone can be strong armed into paying a debt they were never notified about, however, I am MORE in awe that this debt collections agency that harassed me for months after I asked them to stop, could take points off my credit score. 


These people have caused me extreme mental duress for months and Im reporting them for harassment and unlawful practices.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation