Consumer complaint received 2018-08-01
Company: BBVA FINANCIAL CORPORATION
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount

Complaint:
I started working for XXXX  as a delivery driver.This requires that you pay for your own gas. Therefore in order to do this job you must spend at least {$20.00} a day for gas to get to your pickup 's and dropoff 's.

Because XXXX takes about 10 days to get your first paycheck unless you have about {$200.00} in the bank before you start working for them you will run out of money to pay for gas in just 3-4 days and can't work till you get paid.

Now XXXX has a feature built into their App that lets you transfer money you have made the same day as long as there's at least {$5.00} in your XXXX account. They have a service they use to do these instant payment which charges the driver {$0.00} per money transfer to your bank account. When you do this you usually have your money in about 15 min.

So I looked on the Internet to see if there was a third party company that could do this same kind of instant money transfer.

I found this company called XXXX. They promoted you pay what you feel is fair for their transfer. You could even pay XXXX XXXX you like.

So this looked like what I wanted, so I gave then my bank account info so they could do direct deposit.

What was different with XXXX than the instant transfer XXXX uses is XXXX dosent have direct access to XXXX  's system and therefore XXXX had you take screenshots of your daily Time sheets showing the amount of money you made that day.

You would upload one of your screenshots of your time sheet to the XXXX  servers.

They would look at it and once they approved it they would credit the amount on your timesheet, minus they tip you agreed to pay them to your XXXX App account.

From there you click the transfer button and they sent this amount they are loning you to your bank account in as little as 19 seconds or as long as 24/hours.

Now XXXX  stated in the instruction 's that the monitor my XXXX  account and will only take back the amount I took from them up to the amount XXXX would be depositing into my account on my payday which is every Thursday.

The problem is After I made my first two transfers one for $ 24/and one for {$54.00}. XXXX was suppose to take the money 7days latter when this amount I took from XXXX equal to the amount My Tinesheets from XXXX showed would be paid to my bank the following payday.

Instead XXXX tried to take these two payment the day after my last payday.from XXXX and not the following week when XXXX would deposit my pay associated with the Tinesheets I sent XXXX  along with any money I didn't have transfered that I made the previous week.

What XXXX did by not waiting until they were suppose to take the money out caused my bank account to go negative balance and get charged two overdraft fee from my bank totaling {$64.00} because that Payday I only.made {$25.00} the previous week from XXXX.

As soon as this happened I notified both XXXX and my bank that XXXX  made a mistake by not waiting until the following week to take their payment like they were suppose to do causing me to get two overdrafts totaling {$64.00} and they need to make this right since this was their fault. I also contacted my bank and explained what happened.

After 3 days I got no response from either of them and at this point I knew in four days when XXXX  deposited my pay, my bank would take the $ XXXX/away from me and if I didn't stop XXXX from taking their money, I would have about {$30.00} to pay for gas and eat for the week which was impossible to do.

So I sent XXXX an email which is the only way to contact them. they don't have a phone number to contact them, telling them that because they screwed up costing me {$64.00} in overdrafts I was revoking my permission for them to take anymore money from my bank account and I would mail them the money I owed them.

I then sent an email to my bank explaining all this to them and ordered.them to not pay anymore ACJ payments that come in from XXXX.

One day went by with no answer from either of them so now my prior to three days window would be gone the next day, so I sent them both the same letters again, next day no response from either so I sent the same letters to both for the next three day prior to my payday to try and stop XXXX from taking any money from my account. I even went to one of my bank branches and told them do not pay anything from XXXX. I explained I have been sending them emails for 6 days telling them not to pay XXXX   anything from now on.

The teller told me they can't do anything to block the transaction.

That is when I pulled my phone out and showed her that the law requires that they block payment if I have informed the payee I have revoked their permission to withdraws money from my account and your bank has been noted several times and now I'm notifying you, do not pay XXXX  any money from my account.

If you do it will create s hardship for me because I will have no money to put gas in my car to work and it will cause me pain and suffering because I will not have money to buy food.

Her response was OK Mt. I will let the corporate office know this.

The next day on my payday my bank did nothing to stop it and along with their $ XXXX/overdraft fees.and.the money XXXX took from my account I had less than {$30.00} left in my account for a week.

I since then filed a dispute with my bank for the money XXXX   took from my account along with the Overdraft fees be refunded but they told me it will take at least 10 days before they would refund any money back to me.

Meanwhile I ran out of money yesterday haven't been able to work and will have to go without food for two days and then I don't know if more money will be taken from me without permission.

This is s perfect example of what happens when you deregulate too much with no pentalies, companies.ignor the law and people suffer.

Company response to consumer: Closed with monetary relief