Consumer complaint received 2021-05-04
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On XX/XX/XXXX, I received a promotional email from Chase claiming they were offering {$200.00} for opening a Chase Total Business Checking account, and completing the qualifying activities. I read all the fine print, and confirmed the requirements listed below included everything needed to be performed in order to receive the {$200.00} : 1 ) Be a new Chase business checking customer. 

2 ) Before XX/XX/XXXX, present the offer code at my local Chase branch when opening a Chase Total Business checking account. 

3 ) Deposit at least {$1000.00} in new money ( i.e. an account other than Chase ) within 20 days of opening the account, and maintain at least that balance for 60 days. 

4 ) Perform at least XXXX qualifying transactions within 60 days ( i.e. debit card purchases, Chase QuickDeposit, ACH credits, or Wires ( credits and debits ). 

5 ) Dont close the account for at least 6 months. 

On XX/XX/XXXX, I walked into my local Chase bank in XXXX XXXX XXXX, California, and spoke to XXXX XXXX about the above offer. I provided him the promotional offer code and created a Chase Total Business checking account that day. Well over the {$1000.00} minimum was deposited into the account, and the account has never fallen below that minimum. I told XXXX exactly what transactions I intended to make in order to qualify for the {$200.00}, and he verbally confirmed with me they would qualify. 

I then proceeded to perform the qualifying transactions, as confirmed valid both by the promotional offer and by XXXX. I performed ACH credits from my XXXX account to my Chase business checking account on the following dates : XXXX ) XX/XX/XXXX XXXX ) XX/XX/XXXX XXXX ) XX/XX/XXXX XXXX ) XX/XX/XXXX XXXX ) XX/XX/XXXX After having met all of the requirements above, and having never received the promised funds, I contacted XXXX on a number of occasions over the timeframe of about a year and a half. Each time, XXXX confirmed the fault was on Chase bank, not myself, and assured me that he would personally ensure the funds were deposited into my account. Most recently, I spoke with him on XX/XX/XXXX, and he promised me I would see the funds in my account by the end of the month, as well as take care of another issue regarding a credit card ( a whole different, major screw-up on Chase 's part in and of itself, which despite several promises that it was taken care of, never was* ). It is now the end of month, and the funds are not in my account, nor have I received any sort of followup from him to explain why they are not. 

* For those interested in knowing what the credit card related issue was : I applied for a business credit card, which I was already pre-approved for. I found it strange that Chase never sent me a confirmation email after applying, or contacted me in any way, so I met with XXXX to see if he could check the status. I spent over an hour on the phone with XXXX and XXXX card services, found out they denied my pre-approved application solely because it was too new, but after answering a few questions it sounded like they were willing to reconsider my application. It went through a secondary review where initially I was told all I needed was a document proving my EIN ( despite having already providing this when creating my bank account ). I provided the document, then hear nothing. Several weeks later I call back and find out their records show they still need documents from me. By the way, every document they need has to be sent through a teller based on their processes. I cant just resolve everything with them on the phone via email, so I ask XXXX to look into it. He calls me back later and brings me into a call with someone from Chase card services, whom asks questions Ive already answered as if shes not really listening, the says I need to prove to her the address Chase has already been sending me bank statements to for already a year. Incredibly stupid, but XXXX sends out the bank statement to the other department, so I assume its taken care of. I call back a couple weeks later to check on the status and find out they never received the document. I then go through the whole process again, this time sending a pay stub for additional verification of my address, which they already have been sending bank statements to which Ive also already proven by sending back to them. After being assured that everything was finally squared away, I called back a couple weeks later to check in and was told they never received the documents in time so my application had expired.

Company response to consumer: Closed with monetary relief