Consumer complaint received 2018-07-24
Company: REGIONS FINANCIAL CORPORATION
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Hello. Please read the previous email threads, though long, these are short in comparison to the number of times I've requested assistance from Regions by phone and in person, only to be hung up on, given a reference number that no other Regions rep would ask for or take to follow up on. The second from the last time I called on XX/XX/2018, the Regions rep at the XXXX number checked my account and saw no notes since I've called, no credits to loss funds by Regions who failed twice, maybe more, to apply STOP PAYMENT, with no apologies, just bad customer service. Again, this is another follow up to many, many, many previous unsuccessful follow ups. After many, many, many times speaking to Regions Bank XXXX Green Line customer service number, and visiting branches with no success, I was instructed by the most recent Regions XXXX customer service representative after inquring how can I reach someone, no one has cared or did anything regarding this matter, I was referred to the email : XXXX. Yet, yesterday, late while at work I recieved an unidentified miss call, called back while at work on break to see it was the XXXX Regions green line calling from a ( XXXX ) XXXX area code phone number, the hold was soo long that no one was reached, again at work. I placed the STOP PAYMENT on my account in the XX/XX/2018, yet Regions failed me twice, even after Regions suggested and issued a new debit card, failing to close out the old one. Again, I've lost {$74.00} at least three times, twice in XX/XX/2018 I believe, plus I lost the Regions STOP PAYMENT fee. I am an unsatisfied customer, and when situations permit, will be leaving and following up with continued complaints and reviews as hundreds of others I've heard from. I understand from the auto generated email of email being unsecured therefore, my account number ofcourse wasn't emailed, yet even after calling into the secured Regions XXXX customer service line talking with many Regions reps, still no success, this has been a continuous cycles of Regions giving me the run around and still MY MONEY IS GONE. I am again statng Regions needs to RESTORE MY FUNDS TO MY ACCOUNT. A solution must be met.ie XXXX XXXX To : XXXX, XXXX, XXXX, Regions, Regions and 6 more ... 
Cc : Securities and Exchange Commission, CFPB_WHISTLEBLOWER, CFPBPress, Consumer Financial Protection Bureau, XXXX and 21 more ... 

XX/XX/XXXX at XXXX XXXX Hello. Please read the previous email threads, though long, these are short in comparison to the number of times I've requested assistance from Regions by phone and in person, only to be hung up on, given a reference number that no other Regions rep would ask for or take to follow up on. The second from the last time I called on XX/XX/2018, the Regions rep at the XXXX number checked my account and saw no notes since I've called, no credits to loss funds by Regions who failed twice, maybe more, to apply STOP PAYMENT, with no apologies, just bad customer service. Again, this is another follow up to many, many, many previous unsuccessful follow ups. After many, many, many times speaking to Regions Bank XXXX Green Line customer service number, and visiting branches with no success, I was instructed by the most recent Regions XXXX customer service representative after inquring how can I reach someone, no one has cared or did anything regarding this matter, I was referred to the email : XXXX. Yet, yesterday, late while at work I recieved an unidentified miss call, called back while at work on break to see it was the XXXX Regions green line calling from a ( XXXX ) XXXX area code phone number, the hold was soo long that no one was reached, again at work. I placed the STOP PAYMENT on my account in the spring of 2018, yet Regions failed me twice, even after Regions suggested and issued a new debit card, failing to close out the old one. Again, I've lost {$74.00} at least three times, twice in XX/XX/2018 I believe, plus I lost the Regions STOP PAYMENT fee. I am an unsatisfied customer, and when situations permit, will be leaving and following up with continued complaints and reviews as hundreds of others I've heard from. I understand from the auto generated email of email being unsecured therefore, my account number ofcourse wasn't emailed, yet even after calling into the secured Regions XXXX customer service line talking with many Regions reps, still no success, this has been a continuous cycles of Regions giving me the run around and still MY MONEY IS GONE. I am again statng Regions needs to RESTORE MY FUNDS TO MY ACCOUNT. A solution must be met. 


Hide original message -- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : XXXX XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; Regions XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; Regions XXXX ; XXXX XXXX XXXX Sent : Monday, XX/XX/2018, XXXXXXXX XXXX CDT Subject : Fw : RE : Fw : Re : RE : Contact Us Personal Account Other << #  XXXX # >> Hello. I already contacted Region Bank securely by phone several times. Please see reply message below from Regions Bank. 

XXXX XXXX XXXX Customer -- -- - Forwarded Message -- -- - From : Regions Bank Customer Service XXXX To : " XXXX '' XXXX Sent : Monday, XX/XX/2018, XXXX XXXX CDT Subject : RE : Fw : Re : RE : Contact Us Personal Account Other << # XXXX # >> XXXX XXXX, Thank you for your message. I'm so sorry to hear about any inconvenience you've experienced. I have documented your concerns and we would be glad to assist you. However, we must ask you to contact us securely. 



Security is very important to Regions. That is why we can not provide any account sensitive information through normal email. We can not vouch for the security of individual email providers. 


We have established a secure messaging system through Regions Online Banking that may be used to help customers. To ensure that we are able to provide you with the most accurate information, we ask that you contact us using this secure method. To send a secure message : Log into Online Banking.

Select Email Us under Need Help on the right-hand side of the screen.

Then select Compose.

Select the type of inquiry from the drop down.

The subject should be the reason for your email.

Fill out any applicable details in the message box.

Select send.

We look forward to hearing from you again. Im sorry that there isnt more I can do for you through this unsecured email channel. 


If you dont have access to Online Banking, you can contact us securely by calling us at XXXXCall : XXXX ( XXXXCall : XXXX ) Monday through Friday XXXXXXXX XXXX to XXXX XXXX and Saturday XXXX XXXX to XXXXXXXX XXXX ( CT ). You may also visit any local branch for assistance.

Have a great day!

Regions Green Line is always here to help. If you have any other questions let us know. 

Call - Call us at XXXX ( XXXX ), Monday Friday, XXXX XXXX   XXXXXXXX XXXX and Saturday XXXX XXXX XXXX XXXX ( CT ) Click - Simply respond to this message or email us securely through Regions.com Come in - Visit any local branch Thank you for banking with Regions. 



XXXX Regions values your privacy and security. To read our privacy and security policies, please visit our website.

This message is for the named person 's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any accidental transmission. If you receive this message in error, please immediately destroy it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient.

2018 Regions Bank | Equal Housing Lender | Member FDIC XXXX XXXX -- - Original Message -- - From : " XXXX XXXX '' XXXX Received : XX/XX/18 XXXXXXXX XXXX CDT To : " XXXX '' XXXX, " XXXX '' XXXX, " XXXX '' XXXX, " XXXX XXXX XXXX, " Regions '' XXXX, " Regions '' XXXX, " Regions '' XXXX, " XXXX '' XXXX, " XXXX '' XXXX, " Regions '' XXXX, " XXXX XXXX '' XXXX Subject : Fw : Re : RE : Contact Us Personal Account Other [ External Content ] Please use caution. 



Hello. This is a long ongoing complaint I place with Regions Bank XXXX customer service number in XX/XX/2018, after paying Regions Bank STOP PAYMENT fee, to only many times still have the STOP PAYMENT failed by Regions, a second time because Regions Bank failed to, as stated and followed up Close Out old debit card, so atleast twice, maybe more, I loss {$74.00} bank draft and the Regions STOP PAYMENT fee, which failed me as a customer. I will keep following up complaints at all levels. I was even given a complaint reference number, yet everytime I follow up calling Regions customer service XXXX # no resolution or information is available. The customer service supervisor I spoke to was rude, and hung up on me. Something must be done, I trusted Regions Bank to hold and handle my money and Regions Bank failed to do their job in customer service, allowed and disallowed debits/drafts, closing old debit card after issue of new and following up as stated with Regions Bank that assured this would be solved, and honoring my Regions required STOP PAYMENT fee paid. I am again requesting my loss funds be restored by Regions and STOP PAYMENT fee be refunded. 

XXXX XXXX XXXX Regions Bank Customer XXXX -- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : Regions Bank Customer Service XXXX ; Regions XXXX ; Regions XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX Sent : Friday, XX/XX/2018, XXXX XXXX CDT Subject : Re : RE : Contact Us Personal Account Other RE : Regions Bank Customer STOP PAYMENT request did not go through on XX/XX/2018 XXXX XXXX XXXX To : XXXX XX/XX/XXXX at XXXX XXXX Dear XXXX, Lease ID : XXXX Thank you for completing your payment. 

Payment made on XXXX. 

Payment Summary : Amount {$69.00} Tax {$4.00} _________________________ Total {$74.00} Contact Us | Regions Contact Us | Regions Need assistance or have a question you want answered? Visit our  FAQs page or Contact Regions Bank today. 




Hello. I received an email today, Friday, XX/XX/2018, a receipt of payment from XXXX XXXX when a few months ago, I called Regions Customer Service and requested, and was issued a STOP PAYMENT, with the STOP PAYMENT fee. I was told the STOP PAYMENT was good for so many months, and yet, an unwilling payment was made to XXXX XXXX from my personal Regions Bank Account. Assistance is needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation