Consumer complaint received 2017-06-11
Company: Bread Financial Holdings, Inc.
State: GA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with additional add-on products or services

Complaint:
Statement : PayPal XX/XX/2017 RE : Denial of established PayPal Credit On XX/XX/2017 the following facts were the status of my PayPal Credit account as it relates to Credit Limit ; {$4100.00} Balance Due {$550.00} Open to Buy {$3600.00} as of XX/XX/2017 Attempted purchase $ XXXX, Denied Expenditures, {$2100.00} ; 26 transactions in 2017 ; account over 2 years old.
I was denied credit to make a purchase while a PayPal Credit customer whose credit was in Good Standing and without any notice of negative financial status from PayPal that would allow me to correct an embarrassing and stressful event that was hurtful to me and my family. I allowed my Son to select his gift and that selection was denied. I was forced to take money from my checking account to make the selection and keep my promise to him as expected by my family. They were very concerned and did not know the status until the next day. My home was not lacking anxiety and consternation that night and therefore I am filing this complaint and hopefully this will not happen to another customer. I sent the following email to PayPal. I have not received a specific reason for the denial of credit as of today XX/XX/2017. Which I have addressed in the communication to PayPal below.
Follow-up letter sent to PayPal.com on XX/XX/XXXX 2017. Sir, Your policy as stated in your automated message on the PayPal account Customer Support, is a general response, not specific to my attempted purchase XXXX XXXX XXXX. 1. Should you experience a situation where your purchase is declined by PayPal Credit, you 'll receive a real-time notification. You 'll also receive an email from us within 24-48 hours that contains more information about the reason for your decline. I have not received any mail or email with a specific or details explaining the reason ( s ) for the denial on XX/XX/2017. If such information exists, please re-send for verification as I have no record of the communication. The following reasons were sent as a possible cause for the refusal. Why not send the reasons that apply to this purchase attempt with PayPal Credit? I should not have to determine why PayPal denied the purchase. The entire reason is within your algorithm that your customer service representative verified twice. None of the generic reasons [ supplied by PayPal ], apply to my PayPal Credit account A. Your purchase attempt could have exceeded your available credit. o Available credit on PayPal Credit a
s of XX/XX/2017 : {$3600.00}. Total line of credit, {$4100.00}. The math says my balance was {$550.00}. [ Information received on XX/XX/2017 email ] B. Your purchase attempt might need further verification. o I have purchased $ 2,100+ ; 26 transactions in the last 6 months with your services. My account has back-up accounts to include a debit card, ( XXXX ), my checking account, which is open as a buttress against overdrafts. C Your account could be closed. o Purchases have been made since the denial. My account shows it is active This is a genuine issue to me. Missing what could have been a great present for an anniversary. I gave money but I was embarrassed as I allowed the present to be selected beforehand and could not use the six months to pay w/o interest benefit. In the previous communication I stated my conditions that I feel are deserved for having to endure such a family issue because of an huge error to me although it may not be to a company your size. This will be my last communication on this issue with PayPal. The message placed in my account was not a convincing account showing genuine concern ; but seemed to be a stall tactic. My wife and I have enjoyed using the PayPal experience over the years and I am disappointed in your response to my problem. This is the first time that I have had this problem with PayPal, but this type incident is typical in certain industries and has been proven to be close to creating a red line in the evaluation of and allowance to use ALL, benefits equally across the spectrum of customers you serve. I want to believe this is an innocent mistake by an hourly associate that was not trained well enough to give the appropriate information and that is, The standard to give you an answer to a denial is 48 hours. At that time, you will receive an email with the specifics of the action. POTUS Reagan said, Trust but verify. I feel This is something that may fit the direction given by POTUS Reagan, as such, I must question this matter.

Company response to consumer: Closed with explanation