Consumer complaint received 2019-01-07
Company: EQUIFAX, INC.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XX/XX/XXXX, I filed Chapter XXXX. Bankruptcy. My debts were discharged in XX/XX/XXXX From XX/XX/XXXX to XX/XX/XXXX my student loans ( serviced by XXXX XXXX & XX/XX/XXXX XXXX University ) went into deferment. In XX/XX/XXXX, I resumed making payments on my two student loans. I have always made payments on-time, both before and after Bankruptcy. Both accounts are current and in good standing. Days of delinquency are zero. Each account is open and has a positive balance. 

Equifax credit reporting does not accurately report my student loan accounts. XXXX XXXX specifically, for example, is shown to be closed, have a XXXX balance, and discharged due to Chapter XXXX. Bankruptcy. As anyone in the debt business knows, a student loan can not be discharged due to Bankruptcy. XXXX  reports my student loan information correctly. 

Since XX/XX/XXXX, I have attempted to dispute the incorrect reporting of information on my Equifax credit report. Utilizing all of the proper dispute channels, Equifax has repeatedly come to the false conclusion that my student loan account for XXXX XXXX ( account number XXXX ) Has a balance of XXXX dollars the account has a positive balance Has a Date of 1st Delinquency the account has never been delinquent Has an Actual Payment Amount of {$0.00} the account has a positive payment amount Has a Scheduled Payment Amount of {$0.00} the account has a positive scheduled payment amount Has a Status of Account Included in Bankruptcy legally speaking, student loans can not be XXXX through Chapter XXXX Bankruptcy subsequently making Equifaxs language in the Status section overwhelmingly incorrect The remaining sections for this account on my Equifax Credit Report do not have any language, which is also incorrect. For example, as of XX/XX/XXXX the Date of Last Payment section should state XX/XX/XXXX as that was the date of my last payment for a total of {$260.00} USD. Another section left blank is the Type of Loan in which case, the type of loan is a student loan. 

Dates of Official Disputes & Dispute Confirmation Numbers 1 ) Dispute Confirmation # XXXX | Date of Dispute : XX/XX/XXXX | Date of Completion : XX/XX/XXXX 2 ) Dispute Confirmation # XXXX | Date of Dispute : XX/XX/XXXX | Date of Completion : XX/XX/XXXX 3 ) Dispute Confirmation # XXXX | Date of Dispute : XX/XX/XXXX | Date of Completion : XX/XX/XXXX While on the phone with the Equifax Dispute Representative on XX/XX/XXXX filing the most recent dispute, the Representative said that if I were to include a Loan Verification Letter from XXXX XXXX in my dispute via mail, then the information could be updated and corrected. I followed her recommendation and mailed the official XXXX XXXX XXXX Verification Letter to the stated address. However, upon completion of the dispute, my information was not updated or corrected the credit report shows the same inaccuracies prior to the dispute. 

It is known that Equifax records all conversations with Customer Service Representatives for Quality Assurance Purposes. Thus, on XX/XX/XXXX, I called Equifax requesting the transcript of the conversation made on XX/XX/XXXX and was told that, despite being verified through their system, I could not make that request unless it was in writing and I provided a copy of my Social Security Card and Drivers License. I was told that the request must be made to the office in XXXX, GA the same location that I sent the loan verification letter. 

The amount of sheer negligence paid to my credit reporting is reprehensible. By refusing to correct this information despite my documented dispute attempts, I have been penalized financially due to Equifaxs inaction. As someone who has started anew and attempting to rebuild a financial future, Equifaxs negligence is creating an additional and unjust burden. If I want to buy a home, for example, this inaccurate reporting damages my chances of securing a mortgage. If I want to propose to my partner, a company from which I would purchase a ring would see this information and either charge me higher interest for the purchase or deny my application all together. I have been charged extraordinarily high interest rates in other financial endeavors thanks to, in large part, Equifaxs inaccurate reporting. Their behavior has real world implications. They must not be able to do this anymore to me or any other individual who is attempting to better his or her life.

Company response to consumer: Closed with non-monetary relief