Consumer complaint received 2017-09-19
Company: Diversified Consultants, Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
On XXXX, XXXX I contacted your company via telephone to XXXX and spoke with a gentleman regarding the 12 automated phone calls that I had received on my cell phone ( XXXX ) and to inquire why they were calling as often as they were. I was advised that your company is attempting to collect an outstanding balance from XXXX of {$120.00}. I verified my information and was read the mini-Miranda. I was asked how I was going to resolve my balance and I advised that before I did, I needed to see a copy of Diversifieds license and bond allowing them to do business in Arizona as Arizona state law requires. 

The agent that I was speaking with at this point told me that you are the number one collection agency in the country and that he has been doing this for 10 years, and that he guarantees there isnt a problem. He also went on to state that you do business all over the country. I advised him that while all that may be true, all I am asking for is validation and proof of such. He then asked me to hold so he could have me speak to a supervisor. 

After being on hold for a few minutes, XXXX came on the line. Again, I verified my address and who I am and the mini-miranda was stated. I also advised that I was recording the call. XXXX then said that he was speaking to me because he was told that I have a problem with the company. I said no, I just want a copy of their license and bond as required by Arizona state law. He said that I could go online and look them up, that they are a reputable company, and that I could call XXXX to resolve this. I, again, advised that I wasnt disputing that they work for XXXX, I just want proof that they have the legal right to collect in Arizona. XXXX became frustrated and didnt seem to understand why I wouldnt just pay this. He then told me it was over his pay grade to provide me with this information. He continued to try to pressure me into paying without receiving the information that I requested. At this point I felt it necessary to let him know that I was a collector or 10 years and that those tactics werent going to work on me. He responded with he wasnt asking for my qualifications. XXXX was becoming irritated with my persistence in asking for this information and he proceeded to ask why I wouldnt just pay this, is it because he couldnt give me this information right now? I then said that I was willing to give Diversified 30 days to provide me with this information and once I receive my requested information, I will resolve the account. XXXX then proceeded to just repeat have a good day in an attempt to end the call ( because I am SURE that he would be reprimanded for hanging up on me ) and I advised him not to call my cell phone any more before terminating the call. 

I also received the following 12 auto dialed calls ( 2 on the same day ) that I received on my cell phone as listed below : 1. XXXX XXXX, XXXX XXXX XXXX from XXXX 2. XXXX XXXX, XXXX at XXXX XXXX. from XXXX 3. XXXX XXXX, XXXX XXXX XXXX from XXXX 4. XXXX XXXX, XXXX at XXXX XXXX from XXXX 5. XXXX XXXX, XXXX at XXXX XXXX from XXXX 6.  XXXX XXXX, XXXX XXXX XXXX from XXXX 7. XXXX XXXX, XXXX at XXXX XXXX from XXXX 8. XXXX XXXX, XXXX at XXXX XXXX from XXXX 9. XXXX XXXX, XXXX at XXXX XXXX. from XXXX 10. XXXX XXXX, XXXX at XXXX XXXX. from XXXX 11. XXXX XXXX, XXXX at XXXX XXXX from XXXX 12. XXXX XXXX, XXXX at XXXX XXXX. from XXXX

Company response to consumer: Closed with explanation