Consumer complaint received 2023-06-16
Company: BARCLAYS BANK DELAWARE
State: AK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
Dear Sir/Madam, I am writing to file a formal complaint against Barclays for multiple violations of consumer protection regulations as outlined by the Consumer Financial Protection Bureau ( CFPB ). Despite numerous attempts to resolve these matters directly with the company, I have not received satisfactory responses or resolutions. I believe these actions are clear breaches of the CFPB rules and warrant your attention and intervention.

Lack of Communication and Failure to Confirm Debt : The credit card company 's persistent failure to provide me with detailed information regarding the amounts owed and the specific transactions associated with my account constitutes a violation of Regulation Z ( 12 CFR 1026 ), which mandates clear and accurate disclosure of account information and transaction details to consumers.

Delayed Fraud Investigation and Withheld Transaction Details : The credit card company 's unjustifiably long delay in completing the fraud investigation, coupled with their refusal to provide me with comprehensive information regarding the disputed transactions, violates Regulation E ( 12 CFR 1005 ), which establishes consumer rights and protections in electronic fund transfers, including timely investigation and provision of transaction details.

Charging Interest on Outstanding Balance During Fraud Investigation : The credit card company 's practice of charging interest on the outstanding balance while the fraudulent charges were under investigation is a violation of Regulation Z ( 12 CFR 1026 ), which prohibits unfair billing practices, specifically charging interest on disputed amounts during the investigation period.

Failure to Provide Cardholder Agreement : The credit card company 's repeated failure to provide a copy of the cardholder agreement, despite my requests, is in violation of Regulation Z ( 12 CFR 1026 ), which mandates that consumers be provided with a written agreement containing the terms and conditions governing their credit card usage.

Premature Collection Attempts before Initiating Fraud Investigation : The credit card company 's initiation of collection actions against me prior to initiating the fraud investigation violates Regulation F ( 12 CFR 1006 ), which establishes fair debt collection practices, specifically prohibiting collection activities without first conducting a reasonable investigation into the disputed charges.

I have made multiple attempts to address these concerns directly with the credit card company, but their responses have been unsatisfactory, dismissive, or nonexistent. I have diligently maintained records of all communication and correspondences, which I am willing to provide as evidence to support my complaint.

Given the severity and prolonged nature of these violations, I kindly request your immediate intervention and assistance in resolving this matter in accordance with the applicable consumer protection regulations outlined by the CFPB. I believe that the credit card company 's actions have clearly violated these regulations, and I seek your support in ensuring a fair and just resolution.

I would appreciate it if you could investigate this complaint thoroughly, take appropriate actions against the credit card company for their violations, and help secure a resolution that upholds consumer rights and protects my interests. If additional information or documentation is required to facilitate this process, please do not hesitate to contact me at the provided contact details. 

Thank you for your attention to this matter, and I look forward to a prompt resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation