Consumer complaint received 2018-01-22
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Email : XXXXXXXXXXXX RE : JP Morgan Chase XXXX. XXXX XXXX XXXX, KY XXXX Phone : ( XXXX ) XXXX Website : XXXX Transaction Date : XX/XX/XXXX Amount Paid : XXXX Payment Method : Wire Transfer ( such as XXXX XXXX, XXXX XXXX, Bank Wire ) Subject : Wire Fraud A wire transfer of {$25000.00} was initiated without my consent via my online checking account with JP Morgan Chase on XXXX. 

I immediately called JP Morgan Chase 's fraud department and reported the matter ( Fraud case number XXXX and XXXX ), as well as filed a police report ( XXXX. ) Note that JP Morgan did not provide any email, text or call to indicate a wire transfer was initiated and upon checking my statements within hours of this initialization i immediately followed proper procedure. 

As of XXXX i have been unable to receive any correspondence from JP Morgan chase regarding the matter. I have continued to go into local branches, as well as call their fraud department, where i am advised it is being investigated with the back office and a formal update will take 30 days. 

That said, i have been under a legal contract to close on a property as of XXXX. I have been given an extension from the seller for the XXXX. However, if i can not close at this time, the seller will be given my escrow deposit, as well as i face potential legal action against me for breaching the contract. 

Further, i was informed by a branch associate today when seeking an update that they could no longer speak to me about my compromised account or the investigation, as well as my new account which JP Morgan Chase created on my behalf the day of the breach and transferred my remaining funds, in order to safe guard them. This associate stated that i needed to leave, and also informed me that a decision has already been made that JP Morgan Chase will no longer be in business with me, and that my compromised bank account, as well as the new account JP Morgan Chase created would be closed, and my renaming funds mailed to me. 

I have been given any reason or justification for the closure of my accounts, nor a timeline of when they would be closed, or when my funds would be available. 

Additionally, i have not received any formal communication on the closure of my accounts, but continue to be advised that they can not speak to me regarding the matter, and that i needed to wait 30 days for the Fraud department to provide an update. 

As of XXXX i called again the chase executive team, whom I 've been assigned an investigator ( XXXX ) This contact informed me again my accounts will be closed soon ( no date given ) and that i would not be given back my funds, which have been stolen. 

I require immediate assistance with this as the fraud occurred from my chase checking account, to another chase checking account. I have done everything in my power to cooperate and assist wit this issue, and JP Morgan continues to dodge providing information to me, as well as provide back my stolen funds. 

Please let me know if any further information is needed from my end.

Company response to consumer: Closed with explanation