Consumer complaint received 2018-11-29
Company: LD Holdings Group, LLC
State: FL
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
I am currently on XXXX XXXX military orders stationed in XXXX XXXX XXXX, Fl. Last year my family and I were evacuated for hurricane Irma. When we returned home we found that there was some damage to our homes structure and landscaping which included trees that had to be removed immediately. My wife and I began to get estimates for repairs. Our total in damages was approximately {$13000.00}. Unsure how we were going to come up with the money for repairs our main concern was to pay our mortgage. Being an XXXX XXXX XXXX for 17 years and currently holding a secret security clearance I can not have any negative actions reported on my credit report. Such actions can cause me to loose my current position or get XXXX from the XXXX. When I called my mortgage company, Loan Depot to make a payment they recognized that I was located in the XXXX Florida region and asked if I had been effected by the hurricane. I told them we had received some minor damage. They asked if we planned on making an insurance claim, when I told them no they notified me of a relief act that would allow me to miss up to six monthly payments with no penalties to the loan or my credit. I was assured the missed payments would be placed on the end of the loan expanding the loan an additional six months or how ever many months were missed. I was required to provide the loan company with receipts of the work done which I did. Once the six months had passed I attempted to make a mortgage payment and I was told I couldn't. I was advised that they were unable to take payments from me unless I was paying the total amount due of approximately {$18000.00}. Unable to do this I was told a temporary payment plan was going to be setup and consideration of a loan modification was going to be done. After three months passed I was contacted by Loan Depot and told I had to make three payments of approximately {$2800.00} which was approximately {$500.00} more than my regular mortgage payment. We were able to make these three payments but forced to withdraw funds from our savings to do so. At the end of the three months we received an envelope in the mail containing documents for a loan modification changing or loan payoff amount from approximately {$330000.00} to {$360000.00} and starting the loan over for an additional 360 months with a higher APR. This would bring our payments up an additional {$400.00} per month which we can not afford at this time. I called the mortgage company and explained to them how this program was described to me multiple times. They apologized and said there was nothing they could do on their end. The total amount due for the nine months missed was approximately {$27000.00}. I was offered a payment plan which allowed me to pay half up front and the remaining balance within three months making my monthly payment approximately {$7500.00} which I am unable to do. As previously stated I am currently an XXXX XXXX XXXX and my housing allowance is approximately {$2300.00} a month. All I am asking is the months missed be added to the end of the loan as promised in the beginning without any additional fees or penalties. I am at a great rate and able to afford the current payment. If the loan amount and payment goes up my family and I will be forced to move out of the home and find another place to live. Thank you for your time and consideration with this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief