Consumer complaint received 2021-09-23
Company: TRUIST FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Good morning, I have a situation with Suntrust Bank .... I explain on XX/XX/XXXX I deposited a check for the mobile application the application told me it was not deposited and I went to the bank and deposited physically in the box office in addition to that deposit cash and I made a cashier 's check and left the bank .... I want to emphasize that I immediately left the bank and my account was blocked I no longer had access to it. 


I contact the bank 3 days later and they tell me that they have decided to cancel my 3 accounts ( 1 personal and 2 business ) ok I accept it they tell me that in the next few days my money will be sent to my house the first check for a amount of {$370.00} dollars ( personal account ) and I am waiting for my other 2 checks from the business account. 


I contact the owner of the check that I deposited and the bank took 2 times by mistake and I ask her to call her bank and put a stop payment ... she called, she did it without problem, now when I request my check for the money that I had in my business account the bank tells me that there is nothing and that my account is overdrawn because they took from my business account the payment of a check that they paid me by mistake I have called more than 10 times claiming the situation and They have not given me a solid answer, it is always something different reviewing the account statements that arrived later, I analyze that the bank by mistake deposited the same check twice but again highlighted I did not have access to them because the account was blocked immediately ... if you look at page 6 that I attach you can see that the day XX/XX/XXXX, the bank withdraws the amount of 1 check and closes the account on XX/XX/XXXX with a balance of {$3100.00} which I think they believe was the amount of the check they sent me to my house... but if we subtract the $ XXXX {$2700.00} ( which is the amount of the check ) would remain a remainder of {$370.00} which was the check that was sent to my house attached photo of the check... if we can see then the bank made the deduction of the 2 amounts deposited by mistake and the account is settled and closes at {$370.00} check that I received clarified the point in my personal account where it is clearly seen that the money was deducted from the check and they returned my remainder, my other 2 business accounts remain without any problem but the bank insists that I pay the check to another institution but they do not take the time to review my account statement the check sent and calculate the number to see the error among the several answers that have been given to me + that they have nothing to do that I go to the issuing bank to claim the money + that I get a notarized letter from the client and the account statements and authorize them to pay me and she to pay my bank... which is impossible Until today they only give me evasive mistreatment and do not respond for my money I feel cheated and stolen nobody calls me and we already have almost 3 months with this problem that nobody solves conclusion ... .. the bank is taking the money from my business account because it thinks that I paid that amount from my personal account because the personal account in the account statement does not reflect that the second amount of the check was deducted .. attached I send a summary of the account statement of my personal account, a copy of a check where my account information appears, a check deposited and then stopped, a return check of my remaining funds from my personal account and the number of the business account where the funds for believing that I was paid the dispute check ( {$2.00} )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief