Consumer complaint received 2016-10-06
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
At the end of my mortgage, on XX/XX/XXXX, I had to pay {$22000.00} to keep Wells Fargo from foreclosing. Supposedly, this was an accumulation of late charges and homeowners insurance costs. This is a rental property with XXXX houses. They had been insured, by me, as follows : XXXX XXXX XXXX was insured with XXXX XXXX XXXX XXXX From XX/XX/XXXX to XX/XX/XXXX. XXXX XXXX XXXX was insured with XXXX XXXX XXXX XXXX from XX/XX/XXXX TO XX/XX/XXXX. The insurance was costing me about {$600.00} per year, per house. Unfortunately, the insurance was canceled and I was unable to find another insurer. Our problems with mortgage payments began when my husband 's health issues became monumental. I would make payments over the phone in conjunction with our social security checks and was told, there would be NO LATE CHARGE, due to his health problems. In any case, my husband 's health issues started in XX/XX/XXXX, with a XXXX. XX/XX/XXXX, my husband was diagnosed with XXXX. XXXX. XX/XX/XXXX, XXXX. During this time, my husband was XXXX for 11 days, with XXXX. These problems continued, putting him in and out of the hospital. He stayed in the hospital from XX/XX/XXXX or XXXX XXXX XXXX XXXX for 8 mos. and is currently a patient at XXXX XXXX XXXX Hospital in XXXX, FL. 
During all this, I tried to work with Wells Fargo. I wrote them a letter XX/XX/XXXX and they did not respond. After MANY phone calls, I was finally put in contact with my Home Preservationist Specialist, XXXX XXXX He would send me paperwork, daily, sometimes, XXXX XXXX packages at a time. He even sent letters to my tenant at XXXX XXXX XXXX XXXX! I offered to settle but was told I had to apply for loan modification first, which I did. This took about 8 months, adding more to the amount " due '' and in my opinion, they NEVER intended to re-finance the property. I tried to sell the property, the buyer was approved, but the property was not. It has issues. In XX/XX/XXXX, XXXX XXXX mitigated a sink hole at a cost of about {$60000.00}, there 's XXXX septic tanks and only XXXX well on the property, the zoning is grandfathered for XXXX houses on XXXX acre but if XXXX house is destroyed it can not be re-built. In any case, almost every day I would receive mail or phone calls from Wells Fargo about paying off this mortgage and threats of foreclosure. As I continued to investigate where this $ XXXX pay-off balance came from, I determined that Wells Fargo was using my mortgage payments to pay for homeowners insurance! BUT, they had over-insured the property. ONLY the front house at XXXX XXXX XXXX was insured, at a cost to me of {$1700.00}. per year. They were not reducing the principal on the mortgage with my payments. The back house at XXXX XXXX XXXX was NOT XXXX. They would not consider re-evaluating the property although I provided them documentation from the property appraiser 's office that it was over-insured and only XXXX house was covered by insurance. HOW CAN THEY CHARGE ME THOUSANDS OF DOLLARS ON A FIXED-RATE MORTGAGE WITH A MATURITY DATE OF XX/XX/XXXX? How did they accumulate such a LARGE pay-off amount in such a short time. Wells Fargo never paid the property taxes, I did. NEITHER HOUSE HAS A TENANT. The tenant, who lived there ( XXXX ) for almost 20 years, moved out, because of the letters sent to them, by Wells Fargo. I do not have the money to re-paint and get the house ready for another tenant. I have a XXXX bill to pay, plus loads of medical bills, including hyperbaric chamber.bills. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation