Consumer complaint received 2017-08-09
Company: AMERICAN EXPRESS COMPANY
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have been with American Express since XX/XX/XXXX. You can see from my records that I paid in full without default over these times till XX/XX/XXXX, when this incident happened. XX/XX/XXXX due to our business expansion and travel I had a shortage of cash flow and had a delay in payment. On XX/XX/XXXX a representative form American Express called about the payment delays and I agreed to make full payment in 4 installments on the condition that fees, fines and annual fees will be waived ( by this time there were fees and fines imposed ). Based on this agreement, one fourth of total amount I owed ( {$1200.00} ) was paid immediately with the customer service agent. Then I was instructed to make 3 more payments beginning of next month. I did a second payment of  {$1100.00} on XX/XX/XXXX Based on this plan I was to make next payment on XX/XX/XXXX and the final payment on XX/XX/XXXX. Unfortunately, beginning about XX/XX/XXXX I started getting many calls from American Express demanding immediate payment of full amount of {$2400.00}, including fees and fines which were waived earlier by the customer service person who arranged the 4 installment payment plan. So, I decided to hold further payment until this issue was resolved, although I did make minimum payments of {$100.00} and {$200.00} each in XX/XX/XXXX and XX/XX/XXXX, hoping in good faith this could be resolved. Since then I got many threatening calls from American Express about this, none have resolved the issue. In XX/XX/XXXX I got collection notice from XXXX XXXX, agency for American Express, with a demand for payment of {$2400.00} ( which included fees, fines and annual fees ). After contesting this with the collection agency and American Express, I agreed to pay the amount of {$1900.00} once they agreed to waive the fees, fines, and annual fees. American Express also agreed to remove information posted on my credit report. I paid this amount as I agreed in XX/XX/XXXX. Then I received a letter ( dated XX/XX/XXXX, see attached ) from American Express stating that we removed the amount under review for {$1900.00} from your account. But, this has not happened since my credit report from XXXX still showing charge off, written off {$2400.00} even now. They also stated that I still owe {$560.00}, which are fees and fines, in disregard to the agreement we made. I received another letter from American Express ( dated XX/XX/XXXX, see attached ) stating that Due to technical error, we overcharged your Employee Card annual fee ( s ) and are now refunding those fees. This also not happened since all my credit reports shows charge off and balance due. Now one of my credit report, XXXX, shows charge off, balance of {$2400.00} and others ( XXXX  and XXXX ) showing charge off or balance of {$480.00}, which are wrong. As you can see from the explanation above I have paid all debts due to American Express. Because of the erroneous credit report I am having trouble getting loans and declined. I request to resolve this immediately so I can be financially stable.

Company response to consumer: Closed with explanation