Consumer complaint received 2017-07-14
Company: PORTFOLIO RECOVERY ASSOCIATES INC
State: MI
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Dear CFPB Im filing this complaint in the hopes you will be able to force Portfolio Recovery PR to either provide the original terms and agreement contract, including the terms regarding the security deposit entered into with XXXX XXXX or cease all collection activity on this account and remove any and all reporting of this account to the credit reporting agencies. <P/>Ive dispute the amount owed on this account from the beginning, first with XXXX XXXX, and then finally with PR. Each time with PR I would question the amount owed and each time they would provide the same 3 XXXX XXXX statements. Ive requested the original terms and agreement multiple times so I can confirm that the rates and fees charged was what I originally agreed too. I also had concerns on how my security deposit was handled, was it interest bearing, was the interest credit to me, how was the deposit supposed to be handled in the event of a default, and were fees taken out? Heck it took over 6 months for PR to even acknowledge there was a security deposit. <P/>I tried reaching out to PR again this afternoon and started talking to XXXX in the collection department. She validated me then went right into her script asking how I wanted to take care of my debt. I responded again by questioning the amount and why they refused send me the original terms and agreement. She put me on hold and XXXX, a senior account executive, popped on the line and tried to address my concerns. I explained that not a single concern was addressed in the documents provided, he responded he could request the terms and agreement a 3rd time. I asked point blank if they had the original terms and agreement, and he said he was looking at them. I responded by asking if they were the original terms and agreement, he said it didnt say it was an original level document. Is this what their going to try and pass off my terms and agreement? At that point he transferred me to XXXX is the dispute department. <P/>XXXX went into the same script as everyone else, the 3 XXXX XXXX statements sent is all thats required and that the original terms and agreement is not required to be sent. Of course I asked how PR could be sure that the terms of the security deposit and the rate and fees charged were as originally agreed, he didnt respond. Instead he said he would send the terms and agreement as a curtesy.WHAT!! He said he had them, I asked if they were the original terms and agreement and he said yes. I made it clear once again that besides the basic terms I wanted the terms of the security deposit account and if wanted to go the legal route would I have to file a lawsuit or file for arbitration. He said it was 8 pages and he wasnt going to read it. <P/>So now I dont know what to expect, are they sending me my original terms and agreement or something they put together. How do they suddenly have them, why wouldnt they have sent them before or at the very least when they realized they had them? None of this makes sense and I would appreciate any help or guidance. FYI I have every conversation recorded and able to provide or have transcripts made. Also feel free to forward to any regulatory agency you see fit Kind Regards

Company response to consumer: Closed with explanation