Consumer complaint received 2021-06-24
Company: NATIONS LENDING CORPORATION
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Nations Lending contacted us to offer a better finance rate when we were about to sign with another company. We were offered a lower rate beating the offers from other lenders so we decided to stay with Nations Lending and begin refinancing. Nations Lending providing our accurate names on most E-Documents requiring an E-signature through the process. A few pages listed my wife 's name as XXXX XXXX and others as XXXX XXXX. We requested that all documents with our names show XXXX XXXX XXXX XXXX and XXXX XXXX. We dealt with this issue during our last refinance with XXXX lending in XXXX. We requested the correction and they informed us " not to worry about it ''. When we came to sign the documents at the table that the notary rcvd my wife 's name was still incorrect. We were informed by the notary at that time to " not worry about it '' she could sign XXXX XXXX and then initial and sign her name as it showed on the ID even though my wife has never been known as XXXX XXXX. For our XXXX appointment in XXXX for refinancing the notary and documents arrived and my wife 's name was still incorrect on all documents and did not match her ID. Notary advised she could not have my wife and I sign the incorrect documents that day and we would need to reschedule. We rescheduled for XX/XX/XXXX then XX/XX/XXXX for XXXX. We nor the notary received any updates from the Title Company nor Nations Lending. On XX/XX/XXXX we received an update from Nations Lending that we could not be refinanced because our payment showed as late. We advised that we were informed to hold the payment for the month of XXXX until the signing table. We also advised then after the paperwork was sent and printed incorrectly to the Title Company then given to the contracted notary failing any type of quality checks that should have been completed by Nations Lending prior to sending out documents to be signed. We checked the names as shown in our online documents and Nations Lending still send incorrect paperwork to the signing table. My wife has never been known as XXXX XXXX her entire life. Why this can't be documented correctly is not satisfactory and at it's base is XXXX  and worst ignorance. Our documents should read XXXX XXXX XXXX XXXX and XXXX XXXX XXXX as it states on our license which was verified by Nations Lending during processing and on our Marriage Certificate. This mistake has cost us the ability to acquire the lowest interest accessible to us. Nations Lending offered to try to have XXXX  correct the late payment but which asked for an update I was advised that there's nothing that XXXX XXXX ( Sales Production Manager ) could do nor XXXX XXXX can do. My second complaint is why tell consumers to keep holding on to a payment when it's not the best financial advice. I asked twice and confirmed with XXXX and XXXX " Am I still holding my payment '' and was advised " yes ''. Please acquire the call logs from all conversations if you can. I don't like to see consumers left holding the back due to simple paperwork mistakes by XXXX that consumers have attempted to rectify ( twice now ). Even if a lender keeps pushing you to hold a payment, I wouldn't do it ever again. Only to have to try and pay a mortgage by a particular months deadline and prior to a weekend when funds must be moved again before a new month begins. We were then told the same for the XXXX Payment - to " hold the payment until the day we sign and provide a check ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation