Consumer complaint received 2022-05-27
Company: MoneyLion Inc.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
XX/XX/2022 at XXXX my paycheck from XXXX XXXX XXXX  was deposited into my account with money lion a direct deposit from. My employer. In the amount of XXXX XXXX At XXXX am the same morning there was a fraudulent charge of XXXX to XXXX XXXX. Never heard or purchased anything from this online store before. I woke up the morning before XXXX with plans to finish my XXXX shopping with the money I new for sure would be there. I woke up to XXXX $ in my account. XX/XX/2022 At XXXX am there was a buy of bitcoin in the amount of {$6.00} I also did NOT make this purchase. On XX/XX/2022 there was a provisional credit provided to me as I had immediately filed a dispute I had spoken to money lion close to everyday since I woke up and found I had NO money in my account my entire paycheck was gone. Fast forward to XXXX I received an email stating the dispute department found no foul play and would be taking back their provisional credit on XX/XX/XXXX. I emailed them back to say I disagree with their findings and would be submitting this dispute. I was paid XXXX on XX/XX/2022 at XXXX pm due to the holiday I was NEVER sent any notification I had been paid as a matter of fact I had a XXXX $ balance until the provisional credit was taken leaving me XXXX negative now out XXXX $ plus the XXXX. With nothing to show for it it is just gone, lost, vanished with the blink of an eye. I tried to dispute the charge with XXXX XXXX but there is NO PHONE NUMBER ON THE WEBSITE TO GET HELP FROM CUSTOMER SERVICE IF THERE EVEN IS ANY I had to have a order number which I do not have because I didnt purchase anything. I have my mail emailed to me every morning from the United States postal service I can prove I have not had anything mailed to me that was purchased from XXXX XXXX. I am a single mom that is trying to get back on her feet after being in a horribly abusive relationship I wasnt even allowed out my front door to check my mail. I found a good job and finally finding myself and independence. Enjoying my children and the things my employment provides for them I was super excited about our first XXXX without the oppression of my husband only to find all of my money had been stolen. I am not the best at budgeting still learning. Financial abuse was something I endured as well but spending my entire paycheck in one place is something I have NEVER DONE. And wont start now. I have NEVER purchased anything online from any online shopping app or store other than XXXX. I am a prime member why would I shop anywhere else? I wouldnt because I know with XXXX my goods will be delivered and if there is any issue I can send back the merchandise for a full refund. I entrusted my money with money lion and they have completely been a disappointment. I was offered no information while the dispute was being worked on. I have asked for the documentation that lead to them finding no reason to believe there was fraud. My work and my kids are my life. I do not cheat people or manipulate or deceive I treat others the way I want to be treated. And I DID NOT AUTHORIZE NOR DID MYSELF MAKE THIS PURCHASE AT XXXX XXXX. After I stopped panicking and got my self together I changed my pin # s I changed my password on the account several times. I am at a loss. To NO FAULT OF MY OWN. And should not have to pay for nothing. I did not receive or order anything from XXXX XXXX if I could I would give you my phone to check my IP address so you would know it was myself who purchased whatever was worth XXXX. I am now out XXXX plus 2 days of missed work not being able to afford the gas to get there. the stress and anxiety from not being able to afford diapers or wipes or food or anything else for that matter.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with monetary relief