Consumer complaint received 2018-12-13
Company: PINNACLE FINANCIAL PARTNERS, INC.
State: SC
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
Pinnacle is posting unusual and varied principle vs escrow payments suddenly after years of having the loan 018 Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to  Escrow Payment {$1600.00} {$160.00} {$1000.00} {$390.00} {$120000.00} XX/XX/XXXX corrected pmt Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00}  {$370.00} {$830.00} {$390.00} {$120000.00} XX/XX/XXXX Decrease escrow balance 1 - {$810.00} {$120000.00} XX/XX/XXXX Decrease escrow balance 1 - {$3800.00} {$120000.00} XX/XX/XXXX POSTING ERROR LN INSTEAD OF DDA - {$400.00} {$120000.00} XX/XX/XXXX POSTING ERROR LN INSTEAD OF DDA - {$1000.00} {$120000.00} XX/XX/XXXX POSTING ERROR LN INSTEAD OF DDA - {$550.00} {$120000.00} XX/XX/XXXX POSTING ERROR LN INSTEAD OF DDA -  {$640.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$1100.00} {$85.00} {$400.00}  {$120000.00} XX/XX/XXXX View Image Regular Payment Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$2700.00} {$1600.00} {$640.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$520.00} {$670.00}  {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$520.00} {$670.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$540.00} {$650.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from XXXX XXXX to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$510.00} {$680.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$530.00} {$660.00} {$400.00}  {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$510.00} {$680.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$570.00} {$620.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$500.00} {$690.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$500.00} {$690.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$520.00} {$670.00} {$400.00} {$120000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$490.00} {$700.00} {$400.00} {$120000.00} XX/XX/XXXX Decrease escrow balance 1 - {$3700.00} {$130000.00} XX/XX/XXXX Decrease escrow balance 1 - {$810.00} {$130000.00} XX/XX/XXXX Regular Payment Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$510.00} {$680.00} {$400.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to  Escrow Payment {$1600.00} {$490.00} {$700.00} {$430.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$490.00} {$710.00} {$430.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$510.00} {$690.00} {$430.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to  Escrow Payment {$1600.00} {$480.00} {$710.00} {$430.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$500.00} {$690.00} {$430.00} {$130000.00} XX/XX/XXXX Automatic Transfer from DDA Total to Principal Payment Total to Interest Payment Total to Escrow Payment {$1600.00} {$480.00} {$720.00} {$430.00} {$130000.00} Totals : Transactions : 30 Debits : - {$11000.00} Credits : {$36000.00} Current Transactions Page 1 of 5 | 1 Page 2 of 5Current Transactions page 2 Page 3 of 5Current Transactions page 3 Page 4 of 5Current Transactions page 4 The next link will take you to page 2 of 5Current TransactionsNextpage The last link will take you to the end of the list, page 5Current TransactionsLastpage

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation