Consumer complaint received 2021-07-14
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have been a client at Chase Bank for several years. Until this morning, I had maintained four separate checking accounts with Chase. I was highly surprised when a supplier sent an email this morning, XX/XX/2021, asking me to replace my payment method. I found out Chase Bank, without a single notice, had closed overnight those four accounts without any explanation or warning. Two of those accounts belong to two different corporations. Third account is personal, fourth is a savings account. 
In addition to this unforeseen and unexpected development, {$100000.00} that had been credited as usual from an established customer to my account on XX/XX/2021 through a wire transfer, had disappeared and remain unaccounted for until this very moment. XXXX XXXX, my branch manager, was as surprised as I was to this unexpected development, and proceed to put me in contact with a bank supervisor over the phone, who in turn transferred me to an employee from the Fraud and Loss prevention department, XXXX XXXX. This gentleman, refused to clarify or help in any of the issues : Reasons for the sudden closings, and the destiny of those {$100000.00} that should have been either in my account, or returned to my clients bank account immediately. 
XXXX continued repeating himself stating I had signed an agreement with Chase that they had the right to close my accounts without any given reason. He refused to transfer me to his own supervisor. I informed him I was recording several segments of the almost 2 hours this phone wasteful ordeal lasted. When asked where the {$100000.00} were at that moment, he refused to answer, stating that they will contact me in 48 hours to let me know in the next 10 days, the answer to that question. Bottom line : I believe I am a victim of persecution, politically, religious and/or racial, from Chase Bank and or their employees at the institution, for reasons beyond my understanding. I believe Chase Bank is profiting from mine and my clients money in these hours they keep retaining a money not of their own, gaining interest over it, as acknowledged by my own branch manager. Chase Bank refuses to even submit proof of funds over those {$100000.00} that were not refunded to me nor to my client. I do not run international business transactions, money orders, cash operations or activities and transactions related to any coin bit, casinos or illegal operations. I run my business as a XXXX XXXX as per on my website XXXX. I am not in default, not overdraft. There are no Court orders against my accounts, personal or professionally. I have recently expressed publicly personal opinion in politics and health issues and I believe I am being persecuted for those beliefs and opinions. I am being damaged by the sudden inability to access my funds and therefore perform the activities as contracted with me by my clients for the normal performance of my duties on their behalf. Chase Bank is punishing a female small business owner incapacitating me, without any warning, through lack of access to my finances and means of living, while impeding reasonable access to performing my duties to my clients through a financial institute. I am damaged by their actions, and appalled at their abuse of power and their usurping monies not their own, to earn interest on them. This refusal to even submit in any document form the existence of those {$100000.00} is unacceptable, I believe illegal and simply wrong. That a bank can have the power to shut down in a second the livelihood of any business for not other reasons that their beliefs and their right to freedom of expression should never be allowed. When there are no logical reasons, prejudice is the only answer to this miscarriage of justice and unlawful enrichment by the bank, on interests earned over monies not of their own. The damage they have caused on time sensitive jobs that have been stopped by Chase actions, not only are affecting and hurting my companies and personal life, but my suppliers and ultimately, my own clients. Chase Bank is abusing the trust of their clients by this abuse of power and illegal enrichment. I demand my accounts to be reinstated immediately and the {$100000.00} Chase is illegally holding, and enriching itself through it, to be returned to the rightful owners.

Company response to consumer: Closed with explanation