Consumer complaint received 2023-04-01
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Hello, I am writing to file a dispute regarding XXXX XXXX XXXX ( XXXX ) inaccurate reporting of my payment history. According to XXXX, XXXX XXXX reported that I was 30 days late on a payment on XX/XX/XXXX, but I did not miss any payments on this account. This inaccurate reporting has had a significant impact on my credit score and my ability to obtain credit in the future. 

The inaccurate reporting by XXXX XXXX is a clear violation of the Fair Credit Reporting Act ( FCRA ), specifically Section 623 ( a ) ( 2 ) which requires that furnishers of credit information report accurate information to credit reporting agencies. The inaccurate reporting has negatively impacted my credit score and has caused me to be denied credit opportunities that I would have otherwise been eligible for. 

XXXX ( XXXX ) According to XXXX and Experian, I was 30 days late on my account in XX/XX/XXXX, but I have never missed a payment on this account. Furthermore, there are discrepancies in the dates reported by the two credit bureaus for when the account was opened and last active. 

XXXX has violated several laws, including the Fair Credit Reporting Act ( FCRA ) by reporting inaccurate information to credit reporting agencies and not ensuring that information provided to credit reporting agencies is complete and accurate. They have also failed to conduct a reasonable investigation of my dispute regarding inaccurate information on my credit report. 

Additionally, XXXX has violated the Fair Debt Collection Practices Act ( FDCPA ) by falsely representing the character, amount, or legal status of the debt and threatening to take actions that can not be legally taken. 

Furthermore, XXXX has violated the Truth in Lending Act ( TILA ) by not providing accurate and timely disclosures of the terms of my loan. They have also violated the Fair and Accurate Credit Transactions Act ( FACTA ) by not implementing reasonable procedures to ensure the accuracy of the information provided to credit reporting agencies. 

Finally, XXXX has violated the Real Estate Settlement Procedures Act ( RESPA ) by not responding to my Qualified Written Request within the required time period. They have also violated the Electronic Fund Transfer Act ( EFTA ) by not providing notice of an error or unauthorized transfer within the required time period. 

XXXX ( XXXX ) XXXX. On my credit report provided by Experian, XXXX XXXX has reported that my account status is derogatory and that the account was charged off, which is not accurate. 

According to the Fair Credit Reporting Act ( FCRA ), XXXX XXXX is required to report accurate and complete information to credit reporting agencies, and this includes reporting derogatory status and charge off status only if it is justified. XXXX XXXX has not provided any justification for reporting this inaccurate information, and it has negatively affected my credit score and my ability to obtain credit in the future. 

I have attempted to contact XXXX XXXX regarding this issue, but have not received any satisfactory response. Therefore, I am turning to the CFPB to enforce the legal requirements of the FCRA. 

XXXX XXXX ( XXXX ) According to Experian, my account status is derogatory and I was 90 days late on XX/XX/XXXX, but I did not miss any payment on this account. The false reporting of a derogatory status or a late payment without justification can negatively impact my credit score and my ability to obtain credit in the future. 

This inaccurate information has affected my life in many ways. Due to the derogatory status on my credit report, I have been denied credit and loans, which has made it difficult for me to pay for necessary expenses like medical bills and home repairs. I have been forced to rely on high-interest loans, which have only added to my financial burden. I have also been denied employment opportunities and housing options due to the negative information on my credit report. 

I believe that XXXX XXXX violated Section 623 ( a ) ( 2 ) and Section 605 ( a ) of the FCRA by reporting inaccurate information to Experian. Furthermore, I believe that Experian violated Section 623 ( b ) of the FCRA by failing to conduct a reasonable investigation when I disputed the inaccurate information. 

XXXX XXXX ( account number XXXX ) and the credit reporting agencies XXXX and Experian. According to XXXX, the date opened on this account was XX/XX/XXXX, while Experian reported the date as XX/XX/XXXX. Furthermore, XXXX reported a high credit balance of {$5200.00}, but Experian reported a balance of {$0.00}. Additionally, XXXX reported the comment " Charged off as bad debt Canceled by credit grantor, '' while Experian reported " Account has been closed due to inactivity. Unpaid balance reported as a loss by the credit grantor. '' Lastly, XXXX reported the last active date on this account as XX/XX/XXXX, while Experian reported it as XX/XX/XXXX. 

These discrepancies violate several sections of the Fair Credit Reporting Act ( FCRA ), including Section 623 ( a ) ( 1 ) ( A ), which requires furnishers of credit information to report complete and accurate information to credit reporting agencies. Reporting different dates and balances to different credit reporting agencies can be seen as incomplete or inaccurate information. Section 623 ( a ) ( 1 ) ( C ) requires that furnishers of credit information report the date of the delinquency that led to the negative information being reported. If XXXXXXXX XXXX reported different dates of delinquency to different credit reporting agencies, they may have violated this section of the FCRA. Section 623 ( a ) ( 2 ) requires that furnishers of credit information report accurate information to credit reporting agencies. Reporting a balance or a comment that is inaccurate can negatively impact my credit score and my ability to obtain credit in the future. Finally, Section 623 ( b ) requires credit reporting agencies to conduct a reasonable investigation when I dispute information on my credit report. If the credit reporting agency finds that the information is inaccurate, they are required to correct or delete it. 

XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX  ). According to my credit reports from XXXX and Experian, there are discrepancies in the dates reported for the account number XXXX. 

XXXX reported that the account was opened on XX/XX/XXXX and the date last active was on XX/XX/XXXX. However, Experian reported that the account was opened on XX/XX/XXXX and the date last active was on XX/XX/XXXX. 

These discrepancies in reporting violate the Fair Credit Reporting Act ( FCRA ) Section 623 ( a ) ( 1 ) ( A ) which requires that furnishers of credit information report complete and accurate information to credit reporting agencies. Reporting different dates to different credit reporting agencies can be seen as incomplete or inaccurate information. Additionally, Section 623 ( a ) ( 2 ) requires that furnishers of credit information report accurate information to credit reporting agencies. Reporting a date that is inaccurate can negatively impact my credit score and my ability to obtain credit in the future. 
XXXX XXXX, regarding the account number XXXX. According to XXXX, the date opened for this account was XX/XX/XXXX, while Experian reported it as XX/XX/XXXX. In addition, XXXX reported the date last active as XX/XX/XXXX, while Experian reported it as XX/XX/XXXX. 

I believe that XXXX XXXXXXXX violated several provisions of the Fair Credit Reporting Act ( FCRA ), including : Section 623 ( a ) ( 1 ) ( A ), which requires furnishers of credit information to report complete and accurate information to credit reporting agencies. Reporting different dates to different credit reporting agencies can be seen as incomplete or inaccurate information. 
Section 623 ( a ) ( 2 ), which requires furnishers of credit information to report accurate information to credit reporting agencies. Reporting an inaccurate date can negatively impact my credit score and my ability to obtain credit in the future. 
Section 623 ( b ), which requires credit reporting agencies to conduct a reasonable investigation when information on a credit report is disputed. If the information is found to be inaccurate, the credit reporting agency is required to correct or delete it. 

XXXX XXXX has reported on my credit report. I recently noticed that XXXX XXXX has reported a debt as a collection/chargeoff without ever notifying me or providing any paperwork to support the claim. This false or misleading representation is a violation of Section 1692e ( 11 ) of the Fair Debt Collection Practices Act ( FDCPA ). 

Furthermore, Experian has reported the payment status of the account as a Collection/Chargeoff, which has negatively affected my credit score and my ability to obtain credit in the future. This inaccurate reporting is a violation of Section 1681c ( a ) of the Fair Credit Reporting Act ( FCRA ). 

This false and misleading representation and inaccurate reporting have greatly affected my life. As a result of this negative reporting, I have been denied credit opportunities that I would otherwise have been approved for. This has caused me to miss out on important life events, such as purchasing a home and starting a business. 

I have attempted to contact XXXX XXXX to request documentation to support the claim of a collection/chargeoff, but they have not provided me with any information. This failure to provide documentation is a violation of Section 623 ( b ) of the FCRA. 

XXXX XXXX XXXX, account number XXXX, which was originally held by XXXX XXXX XXXX XXXX XXXX According to my credit reports, there are discrepancies between the information reported by XXXX and Experian. 

XXXX shows the Date Opened as XX/XX/XXXX, while Experian shows it as XX/XX/XXXX. Additionally, XXXX shows the Date Last Active as XX/XX/XXXX, while Experian shows it as XX/XX/XXXX. 

These discrepancies are not only confusing but can also negatively impact my credit score and ability to obtain credit in the future. As per Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ), furnishers of credit information are required to report complete, accurate, and up-to-date information to credit reporting agencies. 

I am personally affected by these discrepancies as they are preventing me from accessing credit at reasonable rates. The current state of my credit report has led to denied credit applications, increased interest rates, and, ultimately, financial stress. 

Therefore, I request XXXX XXXX XXXX  to provide accurate and complete information to all credit reporting agencies they report to, and to remove this unverified collection account from my credit report. I also request XXXX and Experian to investigate this matter and update their records accordingly. 

Thank you for your attention to this matter. Please provide me with a written confirmation of the resolution of this dispute. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation