Consumer complaint received 2019-06-18
Company: HW Holding, Inc
State: KS
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I XXXX XXXX am being represented by an attorney " XXXX XXXX XXXX '' here in XXXX Kansas for a situation that I pray you can help me with.I resided at an apartment complex called " XXXX XXXX XXXX XXXX XXXX ''. Upon living here I was NEVER late not even once on any payments. I don't smoke I don't have pets I don't have anything that would make someone such as myself a bad tenant. So what has happened here is I bought a new home after living in this apartment complex for a few years and my lease was up in 60 days. I asked the office what I could do to move out with a 60 days notice and they told me that I was better off just paying the two months and be done. I found this very odd but still proceeded to do as they said and asked for the final amount with everything so that I could bring them a check. Upon giving me the final amount of everything for the last two months I went to my bank and paid them in full. Mind you I didn't even reside there in the last two months of paying them in full. I paid a cleaning lady to come and even clean the apartment for me to make sure that what was left was in great clean condition. When my two months were up I received a phone call from a lady at the office of XXXX XXXX XXXX  XXXX XXXX who said I was on a recorded line pretending to be a debt collector and saying she had an attorney on the same line with her. Over so called {$470.00} owed to the company? I asked what I was being placed in this so called debt holding for? The girl said that I did not pay and that before sending me to a collection agency she asked that I comply and pay the amount ASAP or she'd place me into collections with Hunter Warfield their collection agency. I laughed and told her that I knew my rights and that was she was doing is illegal especially approaching me telling me that I owed money when my balanced signed by the company was at a XXXX balance. She said that I am not in any position to negotiate my balance that basically what is owed was owed. So I asked that she send me what it was exactly that I owed. She then told me she is also not obligated to send me anything that if I wanted to get an attorney I could hire one and have her and my attorney reach out to one another and share the amount that I owed with these " so called documents ''. Remember this was ONLY OVER {$470.00} an amount that I was not even aware of owing because I know I was paid in full with receipts to prove that I didn't owe any balance at all. So I let the situation go and what happened was a few months go by thinking it was just a threat from the company trying to make me pay and let this employee have her time to shine to feel important per say. I get a letter saying I owe {$470.00} and that I am going to be placed into collections if it is not paid. SO I am furious at this point. I did not know what to do as I did not think that something of this sort was even legal for a company to do. I contacted an attorney XXXX XXXX and explained to him the situation. He takes my case and tells me he will write a letter not only to XXXX XXXX XXXX  XXXX XXXX but also a letter to the collection agency regarding the situation. XXXX XXXX has waited over 3 months and has yet to hear back from XXXX XXXX XXXX XXXX XXXX with a final walk through of the apartment I resided in. They failed to give a response back to my attorney via phone call, email, and or mail. So my attorney advised that I wait to see what would happen with the collection agency after providing Hunter Warfield with the information of what was going on. A few more months go by and I receive a notification from XXXX XXXX showing that a negative report was added to my credit. I contact my attorney again and tell him this is what is happening " AGAIN '' and see what he could now do for me at this point. Knowing on all sides that everything happening here is wrong, I tried to call Hunter Warfield to see if I could speak with someone with my attorney on the phone. They told me that they could not remove my {$470.00} credit from my credit report because XXXX XXXX XXXXt XXXX XXXX told them it needed to be in there. This has been nothing but a headache for me and stressful. I am not sure why this is all happening and why they feel the need that they are more Superior than an attorney telling them that they are wrong and we have evidence to back myself with receipts and copies of all paperwork to prove indeed that I DID NOT have an outstanding balance. With XXXX XXXX XXXX XXXX XXXX failing to respond to my attorney and then wrongfully placing myself into collections I feel violated, wronged, and just downright ashamed for anyone else who has to go through this situation besides myself. If you read their XXXX reviews of the new staff they hired and the new company who took over I can assure you I am not alone. The company even charges you for something they do not even provide. If someone could please help me with this situation I would be forever grateful. My attorney and I still are getting no where with either company as they do not feel the need to respond to anything even with an attorney. PLEASE HELP!!!!!!

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation