Consumer complaint received 2019-05-13
Company: Roberts Markel Weinberg Butler Hailey PC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XXXX XXXX XXXX XXXX used to be managed by XXXX. 
When XXXX changed to be managed by XXXX XXXX XXXX one of my payments was lost or not posted to my annual dues account. 

XX/XX/XXXX XXXX XXXX XXXX send me a bill for XXXX plus late fees. I immediately contacted XXXX and spoke to XXXX. He stated that they had just started managing XXXX and that they were finding a lot of mistakes. He said that he would do a research and let me know. I never heard back from him and assumed that the problem had been resolved. 

XX/XX/XXXX Four years later - I receive an email from RMWBH ( Roberts Markel Weinberg Butler Hailey PC ) by XXXX XXXX, stating that my balance was now {$890.00} with attorney fees of {$320.00} that were to be added. I explained to her the problem and she stated that she would contact XXXX XXXX XXXX. She never bother to respond. 

XX/XX/XXXX Three months later - I was contacted by XXXX XXXX from RMWBH - explained the same problem. Never received a response. 

XX/XX/XXXX More than three years later - talked to XXXX XXXX from RMWBH - explained to him the same problem - he never responded. 

XX/XX/XXXX Almost a year later - We received an email from XXXX XXXX from RMWBH - she was now stating that the balance had increased by thousands of dollars. I explained to her that we were now senior citizens and that they needed to get this problem resolved. This was not our problem and they needed to contact the previous management company or whatever they needed to do. I requested she stop harassing us. She never wrote emails to us again. 

XX/XX/XXXX Three months later - we were served with some papers stating that we had been sued. Case Number XXXX-XXXX-XXXX. XXXX XXXX from RMWBH was taking us to court but he refused to give us the information of date, place and time of where we needed to appear. We had to go to the court house to find out when he was taking us to court because we needed to explain to the Judge all the harassment they had given us. He never appeared in court. 

XX/XX/XXXX Court Date - XXXX XXXX from RMWBH did not appear. 

XX/XX/XXXX XXXX XXXX threatening us to submit a proposal to XXXX XXXX XXXX to avoid further court proceedings. XXXX XXXX or XXXX   XXXX XXXX refuse to even talk to us because they say we need to deal with their attorneys from RMWBH. 

Annual Dues - XXXX XXXX and XXXX XXXX XXXX refuses to send us our annual due statement and refuse our annual dues payment stating that we need to send it to their attorneys. 

XXXX Annual Dues - were send to XXXX XXXX from RMWBH. Our check XXXX in the amount of {$250.00} has on the memo section " XXXX H.O. Dues ''. XXXX XXXX insists on not providing us with a paid receipt. He continues to apply our money wherever they want to causing us problems with the XXXX XXXX being that they are not getting the money that we are paying them for our dues. We believe that if a check has a memo and the money is intended to pay for exactly what it is suppose to be paid that nobody has a legal right to use it for any other purpose. I strongly believe this is illegal. 

XXXX XXXX has many attachments and invoices on the bogus account that he has created under our names on the emails that he sends us and refuses to give us copies of whatever appears in our name. 

I filed a complaint with the Federal Trade Commission - case XXXX but I called today to see if they had been able to do something about this problem and they referred us to your offices. 

The {$170.00} problem that was created by the association changing management companies is now a total of {$5600.00} XX/XX/XXXX We received an email from XXXX XXXX stating that he is now taking us to XXXX County Dispute Resolution Center but has not given us a date, time or address where we are suppose to appear to resolved this problem. We are concerned being that he is an attorney and probably has people that know him and that might be bias on this outcome. 

Please help us.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation