Consumer complaint received 2017-11-14
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I co-signed a loan with my son in XXXX. He missed two payments earlier this year, but called and resolved the issue before the end of XXXX. He called them as soon as it became an issue and was told that they would work with him. While he did resolve the issue prior to XXXX, the company reflected a delinquency for XXXX on both my and my son 's credit reports. I am currently in the process of building a home, and the delinquency dropped my credit score by more than 110 points, jeopardizing my loan with the  mortgage company, and I am now in danger of losing the home that I have been building for the past six months. I am scheduled to close on my home in XXXX, and if the negative information is not removed from my credit report only ( not my son 's ), I am in danger of losing my home. 

The effects of this action on my credit score have been dire. I track my scores regularly, and when I checked them on XXXX XXXX and they were XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and XXXX ( XXXX XXXX. When the mortgage company pulled my report on XXXX XXXX the scores had dropped to XXXX, XXXX, and XXXX respectively. As you can imagine, my mortgage company was concerned. This is the ONLY issue on my credit report that has caused my scores to drop, and it seems extreme. 

Following are some relevant facts about the loan : 1.  The car being financed is XXXX car with a value of about {$5000.00} that was purchased used. 
2. My son took out the loan in XXXX, XXXX and XXXX was the ONLY month when he had late payments reported. 
3. He only owes {$1800.00} on the car. 
4. The account is now in good standing. 
5. This is the only thing keeping me from being able to close on my home. 

While I understand that co-signing on a loan does imply certain consequences, I feel like this particular consequence would be a bit unjust considering the circumstances. I did not act irresponsibly with this account, I did not personally miss any payments, and the account -- which I would have been responsible for paying if it had gone into default -- has been brought current. 

I called the bank on XXXX/XXXX/XXXX and discussed the situation with four different customer services agents and a member of the Executive Review Team, and while every one I have spoken to has sympathized with my situation, said that they have no problems with the account as of now, and agreed that the negative information was not a fair representation of my credit worthiness, they said they did not have the proper authority to remove that information from my account. I feel that someone at that organization should be able to remove this information, given the relative minor nature of the offense, the fact that I did not commit it, and the fact that the delinquency is no longer an issue. My son called the company today to try to refinance the loan in his own name and they declined to do so.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation