Consumer complaint received 2019-03-07
Company: OLD NATIONAL BANCORP
State: KY
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
Old National Bank advertised a {$200.00} promotional checking bonus offer online and in branch. I opened a checking account with them based on this offer and completed all of the listed terns and conditions of the offer but Old National Bank did not add the {$200.00} bonus to my account after I did so. I have attached copies of the details of the promotional offer that I received in branch and the business card of the banker that opened my account, screenshots of the same offer that were advertised on Old National Bank 's website ( this offer was subsequently extended until XX/XX/XXXX ), and copies of my monthly Old National Bank checking account statements for reference. 

A summary of the listed terms and conditions of the {$200.00} promotional checking bonus offer and how I fulfilled them are detailed below : 1. Open a new ONB Everyday, ONB Preferred, or ONB Classic checking account. 

I opened a new ONB Everyday checking account. 

2. Open the new account by visiting a branch located in XXXX, IN, XXXX, MI, XXXX, KY, the XXXX XXXX of XXXX, XXXX, XXXX XXXX, or XXXX, or in the XXXX XXXX of XXXX. 

I opened the new account in the XXXX, IN branch located at XXXX XXXX XXXX XXXX, Indiana, XXXX in XXXX XXXX XXXX. 

3. Open the new account by XX/XX/XXXX ( later extended to XX/XX/XXXX ). 

I opened the new account on XX/XX/XXXX. 

4. Open the new account with a minimum opening deposit of {$50.00}. 

I opened the new account with an opening deposit of {$50.00}. 

5. Offer is not available for Old National associates or clients with an existing Old National checking account or checking accounts closed in the past 6 months. 

I am not an Old National associate. I did have another Old National checking account that was closed on XX/XX/XXXX, which was more than 6 months before I opened the new account on XX/XX/XXXX. 

6. The {$200.00} bonus will be deposited into the new checking account after receiving automatic direct deposits totaling {$500.00} or more within 75 days of account opening. 

I received a direct deposit of {$510.00} from XXXX XXXX on XX/XX/XXXX. 

7. The {$200.00} bonus will be deposited into the new checking account after receiving 10 Old National debit card transactions of {$10.00} or more within 75 days of account opening. 

I made 10 purchases on my Old National debit card of {$10.00} each with XXXX between XX/XX/XXXX and XX/XX/XXXX. 

8. The account must be open and in good standing at the time the incentive is paid. 

My account is open and in good standing. 

9. Limit one bonus per calendar year, one per account and one per individual. 

I received a bonus on XX/XX/XXXX on a different checking account. This {$200.00} promotional incentive bonus became payable when I completed all of the listed terms and conditions of the advertised offer on XX/XX/XXXX, which is in a new calendar year and on a new checking account and therefore valid. The terms stating that bonuses are limited to one per calendar year means that it is possible for an individual to receive a bonus each calendar year. If the bank had intended to mean that bonuses are limited to once per lifetime of an individual, they would not have included the phrase " one ... per calendar year ''.

Company response to consumer: Closed with explanation