Consumer complaint received 2018-10-13
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Wrong amount charged or received

Complaint:
NOTICE OF FRUAD AND IDENTITY THEFT CAUSED BY PAYPAL AND THEFT OF FUNDS i, XXXX XXXX XXXX have been mistakenly charged for several charges thru paypal and then paypal also charged my bank. The amount is {$2400.00} whereas i purchased items from XXXX XXXX XXXX and they paypal charged my twice. The issue is with Paypal in XXXX they told me a employee by the name of XXXX XXXX which is strange for an person in XXXX to have an XXXX American Name stated that he had access to my social security number and could use it as he wished. I XXXX XXXX XXXX then contacted the paypal located in California and they have not responded. They are now claiming that i owe them {$1000.00} or more. 

I was gifted for XXXX {$7000.00} on XX/XX/2018 approximately by a friend and thus was taken out of my account and blocked me from using my funds until XX/XX/2018. They said the funds where not in my account yet. They Paypal said my government the Federal Reserves had not released the funds to my account. This was coming from a private persons XXXX account not a federal reserves account whereas they are not my government. 
The debt is being disputed and must be proven within the next 30 days. Verified and validated. 

Paypals response was ; Dear XXXX, Thank you for contacting PayPal. 
Weve looked but are having trouble locating the specific transaction tied to your message. Can you help us out so we can provide a fast answer to your question? We look forward to helping you. 
In most cases, any or all of the following information will help us identify the payment : Transaction date and amount Transaction ID number email address of the other party in the transaction XXXX auction ID ( if applicable ) We understand delays are not enjoyable and appreciate your patience. Thanks for sending us this additional information. 

It is my pleasure to assist you. Thank you for choosing PayPal. 
Sincerely, XXXX Protection Services Department PayPal Copyright 1999-2018 PayPal. All rights reserved. 
From : XXXX Sent : Friday, XXXX # #, # # # # # : # # : # # XXXX ( - # # : # # ) Subject : Fw : complaint for account liveav # # XXXX XXXX XXXX XXXX Second Notice! 

Sent from XXXX, XXXX-based encrypted email. 

Sent with XXXX Secure Email.

Original Message On Thursday, XXXX # #, # # # # # : # # XXXX, XXXX   XXXX wrote : This is a notice and a demand letting you know legal action will be taken if this is not resolved within # # hours. 

I am not sure if this is or was a joke of some kind with in line with some XXXX order but this is a serious matter. 

XXXX XXXX XXXX # # # # # # # # # # FACTS WITH EVIDENCE : a. ] this may cause several hits to my credit report all three XXXX XXXX  and XXXX  alleging that i owe a debt i do not and i never gave them consent to charge my bank account XXXX XXXX XXXX twice. 
b. ] no proof of the debt alleged when disputed c. ] When the debt was disputed your clients continues harassing my credit reports sending me documents alleging i gave consent without ever providing a signature d. ] {$2400.00} this amount was taken out of my paypal account and my private bank account by Paypal and XXXX XXXX stated that they had every right to my funds. 
e. ] XXXX XXXX XXXX refunded only XXXX portion of the XXXX {$240000.00} whereas i allowed Paypal to refund the remaining amount of the {$2400.00}. Now they are blocking my account from paying out to others claiming falsely i owe them {$1000.00}. Whereas this is in reverse they owe me {$3400.00}. When ever i call i get someone in XXXX or XXXX whom do not know our laws nor proper english to translate or communicate for such is a language barrier. When i asked for a transfer to the USA they transferred me back and forth to XXXX and XXXX claiming that they can not transfer me to the USA and speak to someone in the States.

Damages ; Threats to damage credit report Took {$3400.00} out of my account and lied claiming i owe them {$1000.00} legal and administration fees {$5000.00} so far i was only credited back {$1200.00} but that only covers XXXX year they would owe me XXXX years in the amount of {$1200.00} for XXXX. 
Background Information CERTIFICATE OF SERVICE PROOF OF SERVICE I hereby certify that on XX/XX/2018, the Defendants and their attorneys where served via USPS mail with Certificate of Service or certified mail as well form USPS XXXX. Signed by personnel. 

CERTIFICATE OF SERVICE PROOF OF SERVICE I hereby certify that on XX/XX/2018, I mailed a copy via USPS and electronically transmitted the attached document to the Clerks Office using the XXXX System for filing and transmittal of a Notice of Electronic Filing to the following XXXX registrants : After it has been received and thereafter emailed thereto all Defendants herein this matter. Real Party ( s ) In Interest would prefer a quick resolution. 

This documents was delivered thereto the USPS office located on XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX by XXXX XXXX on XX/XX/2018.

Company response to consumer: Closed with non-monetary relief