Consumer complaint received 2022-08-07
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Problem while selling or giving up the vehicle

Complaint:
Summary : XXXX XXXX Toyota Dealer ( XXXX Florida ) has despite my repeated communications failed to pay off the Toyota Financial Services ( TFS ) lease contract pertaining to my trade-in vehicle ( XXXX Toyota XXXX XXXX XXXX TFS stated that the lease buyout has not been submitted by XXXX XXXX Toyota. 

XX/XX/XXXX : Vehicle purchase by XXXX XXXX XXXX from XXXX XXXX Toyota ( XXXX FL ) of XXXX Toyota XXXX, with trade-in of XXXX Toyota XXXX ( including trade-in allowance of {$35000.00} covering lease balance/dealer net of $ XXXX XX/XX/XXXX confirmation by XXXX XXXX Toyota ( XXXX XXXX, Sales and Leasing ) with Toyota Financial Services of dealer net amount XXXX XXXX lease contract, XXXX purchase agreement and title transfer documents attached ). 

XX/XX/XXXX Communication with Toyota Financial Services ( TFS ) Customer Support Center : requesting confirmation of no lease payment due, and providing TFS with documents-including purchase agreement and title transfer-to document XXXX XXXX Toyota dealer buyout of XXXX leased vehicle ) ( copies of Support Center messages attached ). 

XX/XX/XXXX Emails from XXXX XXXX XXXX to XXXX XXXX ( Business Manager, XXXX ) and XXXX XXXXXXXX ( Sales and Leasing, XXXX ; XXXX ) : indicating that Toyota Financial Services states that there has been no lease buyout ; XXXX requests dealer assistance ( see attached : Fwd : Your Recent Purchase Experience ). 

XX/XX/XXXX Communication with Toyota Financial Services Customer Support Center : indicating that XXXX XXXX Toyota has still not paid off XXXX vehicle lease, and requesting refund for customers overpayment ( copies of Support Center messages attached ). 

XX/XX/XXXX ( XXXX ) Text Message from XXXX XXXX XXXX Business Manager, XXXX XXXX Toyota XXXX XXXX ) to XXXX XXXX XXXX XXXX The payoff check was mailed to Toyota Financial Services on XX/XX/XXXX. The check # is XXXX.Please let me know once the payoff has posted. XXXX XXXX Business Manager XXXX XXXX Toyota ( XXXX ) XXXX ( copy of text message attached ). 

XX/XX/XXXX ( XXXX ) Text Message from XXXX XXXX XXXX to XXXX XXXX XXXX Business Manager, XXXX XXXX XXXX XXXX XXXX ) : Thank you XXXX XXXX XXXX copy of text message attached ). 

XX/XX/XXXX ( XXXX ) Text Message from XXXX XXXX XXXX Business Manager, XXXX XXXX Toyota XXXX XXXX ) to XXXX XXXX XXXX XXXX You are very welcome! Please feel free to reach out to me if there is anything I can do! ( copy of text message attached ). 

XX/XX/XXXX ( XXXX ) Text Message from XXXX XXXX XXXX to XXXX XXXX XXXX Business Manager, XXXX XXXX Toyota XXXX ( XXXX ), reaching out per XXXX XXXX XXXX statement to contact him if there is anything that he may do : Hello Mr. Hunt , I checked today with Toyota Financial Services and they still show no payoff and now have me responsible for an additional XXXX lease payment. I am now even more concerned that something has gone wrong and that I will be held responsible to TFS for my trade in vehicle. Can anyone at XXXX contact TFS directly to straighten things out? TFS is not taking my word that XXXX purchased my trade in and paid off the lease. Thank you. ( copy of text message attached )

Company response to consumer: Closed with explanation