Consumer complaint received 2023-02-15
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
WELLS FARGO IS DOING A WRONGFUL ILLEGAL FORECLOSURE ON OUR PROPERTY AND I WANT IT TO STOP NOW. 

1. WELLS FARGO HAS BEEN/IS CHARGING THE WRONG INTEREST RATE WHICH CAUSED THE WRONGFUL AND ILLEGAL FORECLOSURE. WELLS FARGO MUST RETROAVTIVELY PUT THE INTEREST RATE BACK DOWN TO 3 % INTEREST ONLY AS PER THE TRUE AND FINAL DRAFT OF THE MODIFICATION. 
Wells Fargo has been trying to charge us the wrong interest rate and wrong payment. I have tried repeatedly to get them to correct their mistake and they never did. A woman who worked in the CEO 's office told us she saw multiple versions of the modification in the bank 's internal computer system, and she saw that we had a step-up modification, which went up to 3 % interest only not 6.25 % plus principle. She told us to file a complaint against the bank because they were in violation of servicing the mortgage. Wells Fargo has been charging us the wrong interest rate and the wrong payment amount and they will not correct their mistake.

2. WELLS FARGO TOLD US TO GO INTO DEFAULT AND NOT PAY THE MORTGAGE IF WE DISAGREED WITH THE INTEREST RATE AND PAYMENT THEY WERE TRYING TO CHARGE US, THEY FORCED US INTO FORECLOSURE TO STEAL OUR PROPERTY. WELLS FARGO MUST RETROAVTIVELY PUT THE INTEREST RATE BACK DOWN TO 3 % INTEREST ONLY. Wells Fargo told us not to make the payments if we disagreed with the interest rate or payment amount. A worker in the CEO office saw they were charging the wrong interest rate and payment amount. They would not correct the mistake and she said the bank was in violation of servicing the mortgage and to notify the government. If they charged us the correct rate and payment we would have continued paying the mortgage. Wells Fargo caused the foreclosure. 

2. WELLS FARGO IS IN VIOLATION OF SERVCING THE MORTGAGE BECAUSE THEY WERE HOLDING THE FIRE INSURANCE MONEY IN THEIR ESCROW ACCOUNT, AND THEY GAVE OUR INSURANCE MONEY AWAY FROM A FIRE AND THE HOUSE COULD NOT BE RESTORED. THE HOUSE WAS DEVALUED BECAUSE IT COULD NOT BE FULLY RESTORED. THE BANK STONEWALLED AND OBSTRUCTED THE STATE ATTORNEY 'S INVESTIGATION AND STATE ATTORNEY SAYS WELLS FARGO OWES US {$700000.00} BECAUSE THEY ARE TO BLAME FOR THE THEFT OF THE MONEY AND THEY WERE HOLDING IT IN ESCROW. WELLS FARGO MUST GIVE US BACK THE STOLEN MONEY OR APPLY IT TO THE PAST DUE MORTGAGE PAYMENTS OR REDUCE THE PRINCIPLE BY {$700000.00} 3. THIS WRONGFUL ILLEGAL FORECLOSURE IS CAUSING EXTREME INFLICTION OF EMOTIONAL ABUSE AND CAUSING SERIOUS BODILY INJURY & POSSIBLY WRONGFUL DEATH. THEY ARE KILLING THE HOMEOWNER WITH THE WRONGFUL FORECLOSURE. I WANT WELLS FARGO TO STOP THE FORECLOSURE AND SETTLE THIS ASAP.

4. IN SUMMARY, WELLS FARGO MUST DO THE FOLLOWING A. STOP THE FORECLOSURE NOW B. STOP CHARGING THE WRONG INTEREST RATE C. RETROACTIVELY CORRECT THE INTEREST RATE TO 3 % INTEREST ONLY AND CORRECT /REDUCE THE PAST AMOUNTS DUE D. RETURN THE {$700000.00} OF FIRE INSURANCE MONEY THAT WAS STOLEN OUT OF THEIR ESCROW ACCOUNT, OR APPLY IT TOWARD THE PAST DUE PAYMENTS AT THE CORRECTED 3 % INTEREST ONLY PAYMENT AMOUNT, OR GIVE US A PRINCIPAL REDUCTION OF {$700000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation