Consumer complaint received 2017-12-03
Company: Paypal Holdings, Inc
State: MO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XX/XX/XXXX purchased a NEW XXXX XXXX XXXX XXXX IS XXXX XXXX for {$740.00} from a seller named XXXX XXXX ( his e-mail on XXXX is XXXX ). It was XXXX item ( s ) : # XXXX. It became quickly apparent that this seller was a fraud. 

This seller is obviously a skilled fraudster. He addressed a package ( unknown contents if there were any ) to an address in my state and town ( to a XXXX XXXX address, I live on XXXX XXXX ), so that the item would show " delivered '' on the XXXX website. Indeed an empty box probably was delivered to the address on XXXX in XXXX, Mo. But no lens was sent and no package delivered to me at my address on XXXX XXXX in XXXX, Mo. 

Here is the case history with PayPal in ascending order : View case history XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to seller XX/XX/XXXX - PayPal : Email sent to seller XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to seller XX/XX/XXXX - PayPal : Email sent to buyer XX/XX/XXXX - PayPal : Email sent to seller XX/XX/XXXX - Buyer : Dispute filed XX/XX/XXXX - Buyer : Dispute filed Here are the case comments : XX/XX/XXXX XXXX PDT - PayPal : PayPal escalated this dispute to claim. 
XX/XX/XXXX XXXX PDT - PayPal : XXXX - NEW XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- - XX/XX/XXXX XXXX XXXX - Buyer : I have n't received the item. I contacted USPS and they said that it was delivered to a different house number and street. Only the city and state and zip code is correct. You 're a fraud and I want my money back. 

I have included a screen shot of the case including proof I submitted supporting documents to PayPal ( IM with verified XXXX employee stating the item was not addressed to my name or my address ) and that PayPal has closed the case ( for the second time ) in favor of the seller. 

I have recorded phone calls of my phone calls with PayPal ( both parties are aware the calls are being recorded ). 

I made calls to them on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX In the XX/XX/XXXX a PayPal employee was on the phone with me and we conference called XXXX together. The PayPal employee heard with their own ears ( and PayPal should have this call recorded ) the FedEx employee clearly state that the seller addressed the package to a different name and address than my verified information ( on by XXXX and PayPal XXXX. That employee stated, " There are red flags everywhere with this transaction ''. For instance the address of the seller on PayPal is a different state than the address the package was shipped from. The package was shipped from a XXXX XXXX XXXX in Virginia which does not exist, etc. 

I also supplied PayPal with an Instant Message conversation I had with a verified XXXX account employee stating the exact same information. I have attached those screen shots for you to see. 

On my XX/XX/XXXX conversation the PayPal employee I spoke to in their resolutions department promised that they would require a verified XXXX shipping receipt to be supplied by the seller showing the name and address that were on the package. Obviously this could not have been produced since XXXX has stated twice that the package was addressed to a different person at a different address. 

Today I again spoke with a " dispute resolution expert '' as she described herself at PayPal. I also recorded this call. She stated that " no document has been received from the seller. '' So, PayPal again closed this case without documentation for the seller, much less the verified XX/XX/XXXX shipping receipt they promised to require from him, yet they have two forms of verified evidence from me and XXXX stating that this package was purposefully misdirected by the seller to an unknown person and an address that is not my verified address. 

She again said that by XX/XX/XXXX I would receive a phone call or detailed e-mail or update of some sort from PayPal. If history is any guide I will simply receive and e-mail stating that the case has been decided in the seller 's favor and again closed. 

As you can see I have given PayPal multiple pieces of irrefutable evidence that this item was misaddressed on purpose and that the seller is a fraud and yet PayPal continually rules in favor of the seller and closes the case in this dispute despite admitting that they do not have any documentation from the seller verifying the name and address on the package. 

I would appreciate an investigation into PayPal 's dispute resolution practices in this case.

Company response to consumer: Closed with monetary relief