Consumer complaint received 2020-05-18
Company: Nelnet, Inc.
State: TX
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Over the past couple of years, I have been in an ongoing dispute with my Loan Servicer in regards to the amount of debt that they've stated that I owe. As it stands, my student loan servicer, Nelnet, would have you to believe that I owe them {$180000.00} in student loan debt. This is wildly inaccurate. I have brought this matter to your agency to 1 ) have the account balance corrected to reflect {$6800.00} as it should be ; 2 ) Correct the damage done to my credit profile in not only overstating my account balance but flagging me as delinquent for debts that did not belong to me ; 3 ) Have them update the NSLDS so that the amount of student debt that I requested is accurately reflected with the department of education. 

I have tried to resolve this matter amicably with my servicer, but as of XX/XX/2020, things have taken a turn for the worst. On XX/XX/2020, I reached out to the servicer to inform them yet again of the account balance discrepancy and requested that they update the information reported in my account to the bureau, the dept. of education and within their files. At that point, I asked them to provide me the information related to how they received the account, and how they came up with such an inaccurate number. In an effort to disguise the origins of the account, the Servicer made false claims stating that they received all the account information the department of education and that the department of education was the one reporting the information to NSLDS. When I refused to accept that answer, the servicer then attempted to shift blame to the schools in which I attended, suggesting that perhaps the school did something underhanded and a borrower 's defense claim was more appropriate. I told them that I did not have any evidence of the school doing anything inaccurate unless the amount that Nelnet was reporting was something the school claimed that I owed. After 20 to 30 minutes of intense conversation, I asked Nelnet to stop playing games and provide me the information to which they received my account. At that point, they stated that they would forward the requested documents over within 3-5 business days, and told me that the data provider for the information to which they used to collect the debt came from an agency called XXXX. Upon hanging up, I reached out to XXXX about the account. They stated that my account was at a XXXX balance. I had made several payments to get this account in good standings. 3-5 business days later, Nelent produced a master promissory note as justification as to why I should have to pay the XXXX, and stated that my account balance statement, an entirely separate document in unison was sufficient. I stated to them, that I had no recollection of the MPN that they produced, but more importantly, the MPN does not indicate an amount of money that an individual owes just that the individual took out a student loan and promised to pay. 

On XX/XX/2020 I confronted Nelnet again about the discrepancies related to my account and that what they provided to me was not sufficient information to prove that I owed them anything. I requested that they remove the information again, and they gave me the run around per the usual. They tried to fraudulently claim that the Dept. of Education was the reason why they stated I owed that amount and that the Dept. of Education was the reason why the NSLDS reported that amount. I reached out to the department of education to follow up with Nelnet 's claim, and they assured me that they were the ones who provided that information, and everything there was tied to Nelnet. 

What I tried to explain to Nelnet is that they must provide sufficient evidence to the origins of the debt and the true amount. They are not allowed to hold me hostage to this debt, especially without validating or providing accurate information to me. I tried to explain to Nelnet that I had my disclosure statements documenting exactly how much I took out with them. As I stated before, much of this was paid off prior to that, but even on its worst day was nowhere near what they claimed. Attached I have provided my disclosure statements, the MPN that Nelent produced, and the account balance that they claim I owe. I have also provided a spreadsheet with the total of debt that I actually took out, and will also provide the XXXX account balance from XXXX within the next 5 business days.

Company response to consumer: Closed with explanation