Consumer complaint received 2021-09-23
Company: TRUIST FINANCIAL CORPORATION
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/XXXX I woke up not having accesses to my 2 business accounts 3 personal accounts, thinking the app or the site was under maintenance. But when I called, they said my account was no longer accessible and pending closure. They couldnt tell me what was wrong or give me any explanations. So, I decided to drive to bank branch to discuss with our reps recommendations earlier on the phone, again no answer at all. It was like hidden very and mysterious to find out the status of our accounts status. Then they referred me to call online banking. Which I got nowhere. All they told me was that I will get a letter from Suntrust explaining why they closed my account. But they couldnt tell me over the phone or in person. All their explanation was they cant see why the accounts were closed. It went on like this for several days. I even reached out to the bank manager at the location in XXXX, VA SunTrust Closed our account and is holding our XXXX until they complete their investigation. Its now been 5 weeks and this crooked origination of a money stealing mafia has to be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Our relationship was on very good terms this is the location where we mostly utilized their services. She was supposed to escalate the situation and seek out answers or help from her district manager, but she stopped communicating after 2nd phone call. Since XX/XX/XXXX SunTrust Closed our accounts and is holding our XXXX until they complete their investigation. It has now been 5 weeks and this crooked origination of a money stealing mafia has to be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Dozens of phone calls seeking what the status was/is, each time I spend 30 minutes to 2 hrs. All they say is that they will send out a letter on why our SunTrust accounts have closed and why they are holding our money holding our XXXX until they complete their investigation. Its now been 5 weeks and this crooked origination of a money stealing mafia must be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Once they finish their investigations, they will send our money what is left. Today is XX/XX/XXXX exactly 5 weeks since this occurred. XX/XX/XXXX we visited the branch in XXXX VA I demanded some answers, unfortunately still nothing. Here is what we have from SunTrust as of XX/XX/XXXX 1. No letter or communication 2. None of our money 3. No phone calls or attempts to verify anything 4. Road Blocks at every turn or question 5. No explanations Being proactive in the Meantime I pulled my record up from XXXX XXXX. They detected someone was using my social security number. But I monitor my credit regularly. I know there is no new inquiries or new accounts opened. So this fraudulent inquire is false and a lie.. But XX/XX/XXXX I had opened 1 more business account. At that time SunTrust branch manager told me they had my social security number wrong in their system and she corrected it. At that time, I didnt think anything of it. I truly believe that SunTrusts employees had made a mistake at that time and now we are being punished for their mistakes administratively, because of it I was punished big time. Nobody is owning their mistake or negligence on SunTrusts part. They are using our money to collect interest and not compensating us for our losses. We need our money to pay bills which is over XXXX XXXX This is crazy They need to be stopped. 

XXXX XXXX Call Me XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation