Consumer complaint received 2022-01-28
Company: MOHELA
State: NC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
XXXX Loan Request ID # XXXX dated XXXX event in time XXXX XXXX given from the company its self that was MOHEILA, That was approved directly after joining the school college university of XXXX XXXX,. I contacted the lender several times over and over and all i got was customer service reps that agreed that i shouldnt have to pay for the loan since i only recived partly payment and it was due to the countless issues with the id theift that occured while attending college, which ironically i found out that a previous student and employee their named XXXX XXXX who ironically was appart of the student services payroll during my admission at the college back in XXXX of XXXX and then again pops up for acquiring a degree for fininancial bussiness degree. In which i even contacted the dean during XXXX of XXXX when starting my second set of third set of classes only problem was that i could not even my power bill but i kept pushing and XXXX that was back in XXXX. XXXX and i found out due to several in accurate responses left on my credit breaura score that i was suffering underneath several breeches starting with XXXX breech in XXXX that i was never informed or confirmed with the individual banking agency and loan companies located in states that ive never ve been informed their were applications that were postivie in using my information along ids and i even was instructed though the college its self in order to enroll properly that i would need id verification and drivers lic and ssn number with affadavits filled out by local banking members at the same local branches that i was frauded at when received the transfer or depoist of money for school and then watching all my familys patience and hard work evaperate down the drain. they told me oh go to XXXX and XXXX wow like really and also to try fatca act facra act one or the other and then XXXX dodds act to be filed attempted all those no such luck with getting lawyer assit. even though the dept of justice which was a total bomb in the first XXXX place. also attempted to contacting XXXX and dot for assiting with the ongoing fraud cases. cfpb has been told the bank of XXXX XXXX about the confirmed id theift that was followed through with 2 forms of id theift within the state of nc and sc and tn state as well and XXXX, XXXX XXXX as well, and tx, mn, ks, lastly az state and ca.The XXXX XXXX XXXX  banking account that were compremised completley. with also impersonation dddthat happens though job verification while the irs is still understanding and computing all their data and such im stuck not able to receiving any loans or transcripts needing to contuine my education, current XXXX physically and well to be frank soon i fear that i will have exhausted all funding i am able to get without reciveing one dime and yet the stress mounting up the caliber of great heartache, i fear i will be tramatized for life for the trouble that these imposters have caused i mean its one thing when the ftc cant handle their own feild but now the federal laws are begin broken, dont get me started on the civil rights, how am i even consider a us citizin of the united states if i cant vote, read write or act as a us woman in this day and age of today.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation