Consumer complaint received 2023-01-06
Company: Dovenmuehle Mortgage, Inc.
State: IL
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
On XX/XX/XXXX, I filed for loss mitigation with XXXX XXXX  through my servicer Dovenmuehle. Unfortunately, I am among many in this supposedly excellent Biden economy ( HA ) that has been unemployed for XXXX months. I keep getting job denial after job denial because I am from the mortgage industry. I had to, unfortunately, leave my job due to health issues and reasons created by the workplace. 

Boy, it's old-fashioned and unfortunate. I was directed to go to XXXX where uploading information is really not that great nor is it that kind. I have uploaded my documents and this company is making this very hard to even apply for hardship. 

Below are the issues : XX/XX/XXXX @ XXXX CST - XXXX XXXX Called to understand the need to be providing additional bank statements when the site asks for 3 months and our cycle ends on the XXXX of the month. I uploaded XXXX months and this is partially completed and, speaking to XXXX she was not aware of what is going on and really couldn't help. I asked to speak with a XXXX or someone else and she explained that they would call me back the same day. No one called. 

XX/XX/XXXX @ XXXX CST spoke to XXXX XXXX Requested to speak with a supervisor and she assured me someone would call me. I was told that someone named XXXX would call me but she failed to call me. 


XX/XX/XXXX XXXX spoke to XXXX XXXX. This lady seemed as though she was doing something at home or just not flat out helping me. I hung up and called back. 

XX/XX/XXXX, XXXX spoke to XXXX. This gentleman was the kindest and most helpful. He even asked many questions that I am not sure what they were for, but the previous agents never asked me about them. I asked XXXX to have a XXXX call me but he helped me out with a few things. 
XXXX. I have provided documentation e-signed from XXXX that has a HALO and proof of my signature and email showing where I signed it from. This is being rejected due to not using XXXX. I feel as though this is extremely biased a lazy processor who doesn't want to do their job. If the vendor has a preferred company that is used they need to be providing the consumer the access then. I will continue submitting XXXX through XXXX XXXX. Signed and dated tax returns. There is a XXXX in our mortgage file, as well as, tax transcripts. I have provided the XXXX tax returns already and feel as though we're making someone feel good by having to sign tax returns that is not even required by the GSEs or XXXX. And in the XXXX Appendix Q is not a requirement either. 

XXXX. Unemployment Income. This person keeps asking me for a letter from Unemployment when the state of CA does not ever issue an Unemployment letter. This individual could use the bank statements from XXXX # XXXX and see the {$810.00} deposited every XXXX weeks. I have sent them all that I have from CA Unemployment, not my fault I can not give them something without my name. Honestly, I'm asking for hardship if like this processor believes it is not mine, I'm just making my situation worse. Literally, this processor needs to use their brain. 

The issue is no one at this horrible servicer Dovenmuehle is helpful and management never returns calls.

Company response to consumer: Closed with explanation