Consumer complaint received 2020-06-25
Company: Paypal Holdings, Inc
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
After 180 days of having my funds frozen, Paypal removes all the funds from the account ( just under {$5200.00} in balance ) On XX/XX/XXXX, I get an email from Paypal out of nowhere stating that I can no longer do business with Paypal. 

180 days from that day, I am allowed to withdraw my funds. However I do not do so immediately, instead opting to wait several months. 

On XX/XX/XXXX, I log in to try to withdraw my money and add a bank account, but I see that my Paypal account has {$0.00} in balance - there was previously over {$5000.00} of balance on that Paypal account. 

I check the Activity tab and see that on XX/XX/XXXX, shortly after releasing my funds, Paypal transacted away/withdrew {$5100.00} of the funds because of 'AUP Violations '. ( this transaction was also archived for some reason, making it more difficult to find ). I see many, many problems with doing this, and I view Paypal as having defrauded me of over {$5000.00}. 

First of all, the reason my account got initially banned was likely NOT due to AUP violations. Based on my previous conversations with the Executive office, as well as my previous XXXX  dispute, it was due to risk profile ( high chargebacks, etc ) and NOT due to AUP violations. 

Second of all, I was not informed about this happening nor offered any chance to explain anything. Paypal has just concluded that this was due to AUP violations and decided to wipe out the entire balance without letting me know. I was also NOT informed what the AUP violation is, nor how many AUP violations occurred in total. As of right now, I am in the dark not even knowing what I did wrong. Paypal is refusing to disclose any of this information - calling it 'proprietary information ' that was part of their 'investigation ' Third of all, {$2500.00} per alleged 'violation ' ( and I was not told what violation this is ) is outrageous. Paypal will absolutely never suffer damages even close to that, even if there were legitimate AUP violations ( and as far as I am aware - they are not ). 

Fourth of all, the Paypal Terms of Service clearly state that I am able to withdraw the funds after 180 days of being banned from using Paypal. The funds were eligible for withdrawal on XX/XX/XXXX. The AUP violation fee was not charged until XX/XX/XXXX. Therefore, why is it that for over 2 weeks, Paypal would have allowed me to withdraw the funds? 

Furthermore, why is it that over 180 days, plus 2 weeks, had to pass before Paypal decided to charge for 'damages '? There were no transactions during that time. Therefore, if the account was in violation of the AUP, and damage fees were applicable, Paypal should have done this in XX/XX/XXXX, not in XX/XX/XXXX. Why was there a delay? 

In my opinion, the way Paypal has treated me and the charge that they have made to the account is unfair, unethical, and downright illegal. Paypal should not be allowed to do this to its customers, no matter what clauses they decide to put in their TOS. I have never heard of any company or bank charging its customers a {$2500.00} fee as many times as they like without even telling them. 

I await some sort of response or attempt at resolution from the company. 

Kind Regards, XXXX XXXX

Company response to consumer: Closed with explanation