Consumer complaint received 2020-08-26
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
To Whom It May Concern : I write to file a complaint against Bank of America. As discussed below, my complaint arises from related to multiple unauthorized electronic funds withdrawals that Bank of America has made from my deposit accounts. The withdrawal were made in connection with the monthly payments for my Bank of America Visa card and involve withdrawals for fees and penalties that were incorrectly assessed by Bank of America. Bank of America has since admitted that As background, l maintain a credit card an conduct my personal banking with Bank of America. As a matter of practice, I make full monthly payments for my credit using Bank of America online bill pay services. Problems began On XX/XX/2020, I paid my Bank of America Visa credit card payment that was due on XX/XX/XXXX. The nearest available date I assigned the full amount. As soon as I pressed the make payment button, Bank of Americas online site started blinking and went dark. As a precaution, I signed back into my bill pay, and confirmed that my payment has been posted. 

On XXXX XXXX, I received a call from Bank of America, and was told that my credit card payment was past due. My payment due date, however, is on XXXX of each month. Because of their short notice for payment, had no choice except to make a payment without any knowledge of list of the charges that was implied for {$680.00} on the phone. I designated the payment to my checking account. After this on phone payment was made I took both of the Bank Of America visa and master cards out of my valet and placed them in a folder for not to be used until total clarity of the charges. 

And I requested a paper statement to investigate the charges. Seven days later, I received the requested statement. Surprisingly, on my XX/XX/2020 statement, I noticed that Bank of America Visa had charged me an extra payment that was paid in the previous month with extra charges of {$25.00} penalty in addition to {$3.00} interest fees, for the total of ( {$230.00} over payment ). 

The next day I called the Bank of America visa. I told their representative about their overcharges. I was placed on hold after a while, she came back on the phone apologized for their billing mistake. She initially indicated that Bank of America we could credit back to your visa card. That is not what I wanted ; I requested a check for a total of {$230.00} to be send to me. Bank of America representative indicated the bank could make direct deposits to my checking account. 


Couple of days later, I checked my account and I noticed that they had credited {$210.00} for payment, {$25.00} for Penalty. The alleged interest payment was not refunded back. 

More recently, Bank of America Visa has made additional withdrawal from without my permission ; it has also unilaterally changed the dates of the unauthorized withdrawals. 
On XX/XX/2020, for example, I went online bill pay to make a payment to a vendor out of my checking account. I noticed a {$150.00} had been withdrawal from my checking account. This withdrawal was not made or authorized by me. 

Also, on XX/XX/2020, I called Bank of America and spoke with a supervisors. 
I informed her that the {$150.00} have been withdrawal from checking account without my knowledge or permission. The Bank America attempted to convince me that I was the one who had authorized the withdrawal. Before getting off the phone, I requested an invoice for this authorized payment and a copy of my check book activities from XXXX to the end of XX/XX/2020. 

On XX/XX/2020, I received my requested charges on my checking account. I noticed the date of the XX/XX/2020 withdrawal for {$150.00} payment has been changed to XX/XX/2020. 

I would like Bank of America to return the unauthorized charges withdrawals that it has made from my account. More importantly, I ask that Consumer Financial Protection Bureau investigate this matter and to take whatever action necessary to ensure that these unauthorized demanding defiant practices do not happen to other consumers. 

Thank you for your time and attention to my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief