Consumer complaint received 2019-05-26
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Termination fees or other problem when ending the lease early

Complaint:
2015 XXXX XXXX XXXX is a LEMON!!!! 

We had problems with this car for several years now, it is a ( 4 ) year lease. It is one thing after another. We had the car in for several issues. One of the issues the dealership could not even fix the problem when we turned the car back in to them. I made a list of all the issues that we are having with the car. 
On XX/XX/XXXX with XXXX miles on the car, we had to replace the battery on it. 
On XX/XX/XXXX with XXXX miles on the car, we had to replace ( 2 ) tires on the car because the tires were bald. 
On XXXX XXXX with XXXX miles on the car, we had to replace the other ( 2 ) tires on the car because the tires were bald. We had problems with the car stalling. The dealership could not find anything wrong with the car. ( 1st ) I talked to XXXX about the sound I was hearing when I started the car, like I did the other times I was in with the car. No one heard the sound. She said to make a tape and bring it in so she can hear it and the tech can hear it too. When we had the car serviced several times, I told XXXX about the metal on metal sound. XXXX told the tech to see if he heard anything, but he never did. It is not on any paperwork. She did not note it each time we came in. 
( 2nd ) On XX/XX/XXXX with XXXX miles on the car, we had a problem with a sound when the car starts. When the car starts it sounds like metal on metal clinking. It does not matter if the car is cold in the morning or anytime of the day. When I start the car, it makes this sound. I made a tape of the sound so XXXX and the tech can hear it. XXXX played the tape several times and played it for tech. He said he had to hear it from the car to tell where it is coming from. The tech could not hear it from the car at this time. 
( 3nd ) XX/XX/XXXX with XXXX miles on the car, we still having the same problem with the sound when the car is started. When the car starts it sounds like metal on metal clinking. The dealership kept the car overnight. The next day the tech did hear the sound. They tested the alternator and it was bad. They had to replace the alternator on it. Even after the dealership replaced the alternator, I still had the same sound as I did before when I started the car two days later. The replacement of the alternator did not stop the sound. 
( 4th ) On XXXX XXXX with XXXX miles on the car, we are still having the same sound when the car is started. It does not matter what time of the day the car is started ; the same sound is still is happening. It sounds like metal on metal clinking. I had another tape for XXXX, she heard the sound and the tech did not. 
( 5th ) On XXXX XXXX with XXXX miles on the car. The sound is still happening. The dealership kept the car overnight to see if they can find the issues I am having with the car. XXXX contacted us the next day. The dealership did not hear the issues I heard, but they will repair what they think is the issues with the car. They just went blind on the issues that I was having with the car. They replaced the starter, the fuel level sender and bracket ASSY roll rod replaced trans mount. We got the car back on XX/XX/XXXX. A few days later I was driving the car again and it is still making the same sound, metal on metal. 
We had another issue with the car since XXXX. I told them about the issue, but they never did anything about it or even investigated it. They just looked at me like I was nuts. The issue is this. When I fill the car up with gas the ( Range for the miles to go ) it does not say the same thing each time. One time it will be 301, 304, 299, 289, or so on. Something is wrong with the Range miles to go. Just the other day, I put gas in the car. I started the car, the Range started at 279 then dropped to 256 before I even left the gas station. The Range keeps dropping while I am driving. In 1 mile I go, it drops 4 miles or more. I am not in heavy traffic. I am not speeding or have anything heavy in the car. I do not even know why this issue happens. When I first had this problem, I had to get a new battery. I had the dealership check the battery for me. The battery was fine. This is happening all the time with the Range issue. On XXXX XXXX the dealership replaced the fuel level sender. I just wish they took me serious before. They could have fixed this before now. 
Now, as you read this, we had to replace 4 tires by XXXX miles on it. Replaced 1 battery by XXXX miles on it. Replaced 1 alternator by XXXX miles on it. Replaced 1 fuel level sender by XXXX miles on it. Still having the same metal on metal clinking sound when I start the car. This car is a LEMON! 
We are so afraid when the car is started is will blow up or catch on fire with my Mother or myself inside. Since they can not find a thing wrong with the car. The car is still driving rough. Rougher since we got it back from the dealership. 
The car is unsafe. My Mom called the XXXX XXXX Company and told them we will be turning the car in because it is unsafe, and it is a LEMON. They sent an Inspector out to check the out. The Inspector from the leasing company came out to inspect the car  before we turn the car in. He noticed when he was inspecting the car that it was running rough. He said it should not be having this issue. He popped the hood up and felt the engine. You could see and feel the engine shaking. He made the statement that the engine should not be doing this. We passed the inspection. We turned the car in to XXXX of XXXX XXXX XXXX on XXXX XXXX. 
We will never buy another XXXX again. With all the issues we had with this car and now what is on the news about the car fires. We do not feel it is fair to charge us for the {$400.00} fee to return the car. If the car was safe, we would have kept it. In the news it tells about the fires XXXX is having in their cars. They are not being honest with the public about the fires. The XXXX, XXXX, XXXX XXXX, under these conditions we are afraid to keep or get another XXXX car. The XXXX XXXX was just serviced, had low miles XXXX, in excellent condition. The Inspector even said that is was in excellent shape. The car was always garaged. We took very good care of it. We hope XXXX will junk the car because it is not safe to drive. We have reported about the car to several agencies. We were told by XXXX employees that the {$400.00} is to clean and prepare the car to be sold at an auction. When we returned the car, the car was cleaned inside, washed, waxed outside and a total detailed. We should not have to pay for the {$400.00}. The car was perfect inside and out. It even had gas in it. 
We had XXXX the Service Advisor, XXXX who has been our sales lady, both said YES, this car is a LEMON. XXXX stated this several times that we needed to get out of the car because of the issues we were having. This car is a LEMON XXXX!! A Manager at the dealership said YES at times we do get LEMONS. They knew this car was a LEMON but did not get us out of the lease, it was too expensive. So, we had to keep the car. They wanted us to get another car from them at the end of the lease. WE do not want another XXXX because of all the problems with this one. The dealership is not honest. We asked them about the fires on the XXXX. WE do not have any fires or problems with our cars. Three managers told us this when we were getting written up with XXXX. She heard it too. But the manager we spoke with let it slip that they did have problems with fires, but he blames the owners and the press. Since we had problems with the car with several issues repeatedly. We had to drive this dangerous car until the lease was up. We parked the car at the end of our driveway because we were so afraid something will happen if we parked it in the garage. We were so scared to drive the car. 
We were told when we leased the XXXX the fee could be waived if we ever had a problem with the car. We had a XXXX, XXXX and XXXX all leased from XXXX XXXX XXXX XXXX. XXXX and the Leasing Advisor told us this. We were told this every time we leased a car from the dealership. I do not know if it is their practice to say this to everyone or not. But we were told this several times. Since we had problems with this leased car, no one will step up. They keep saying call here or call there. We did call around and went into the dealership about the issues we are having. We get the run around. 
Do you really want to trust XXXX XXXX XXXX XXXX or XXXX XXXX XXXX under the same ownership XXXX XXXX? Or, the XXXX brand. These lease issues happened to us but they still want to charge us the fee of {$400.00} for not getting another XXXX.

Company response to consumer: Closed with explanation