Consumer complaint received 2021-07-13
Company: John C. Heath, Attorney at Law, PLLC
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Confusing or misleading advertising or marketing

Complaint:
I purchased a plan with Lexington law for {$39.00} on the first month. I was said to be billed on XX/XX/XXXX and had been billed previously on XX/XX/XXXX after I had waited since XX/XX/XXXX. When I called Lexington Law today to cancel my membership it was because my credit score dropped because they had given the credit bureaus falls information that was irrelevant to what I paid for using the service. They proceeded to say that I'd have to pay for another month to make the situation better and that's when I started asking can I cancel and get a refund because this service seems like a scam. I am concerned that not only are they not giving me a refund for the bad service but they are also invading my questions and how they're going to fix it and they have not offered to fix it on their tab and insist that I have to pay for it. I am also at the point where I argued with three fake paralegals in the customer service line that have no idea what they're doing they are clearly outsource employees. I have also made it clear to the people I've been able to talk to you that are domestic in the United States that I need to know what was going on with my account and why my credit score went down. I also have proof that they reopened a collections account that I already paid off and they also opened an account that was included on my bankruptcy already which was finalized in XXXX. I need to know if my information is safe because I do not remember giving them permission to continue having access to my credit. They need to stop if they are using my information and they are not being given my consent to continue to work on my credit report. They are trying to charge me {$71.00} to pay for services I have not been made aware of. This service that I use was the XXXX standard package and they were trying to Bill me before my next billing date for work that was not already sent yet. I'm not sure if the fcra laws apply here however I am concerned that this is definitely a scam on their part and I do not intend to pay for a service I have not been able to use yet. They did not disclose why I had to pay early essentially when I cancel the membership. Be next month bill would have been {$89.00} and I would have so been on the XXXX standard package. Almost the entire time I was using the service I had no idea who I was talking to and each individual Department of Lexington Law I have included the information that you XXXX need to confirm how much they charge me and how much work they actually did. I did not have any input on what services they performed for me and I shouldn't be held responsible for something I haven't gotten in an itemized invoice which they claim I can not have. I am concerned not only the legitimacy of Lexington law but why they can't offer a refund when they clearly messed up. They will not disclose how they verify the information they disputed and it is costing me my credit score and my ability to dispute these items if I needed to. I got into such heated arguments with the text providers and the phone call reps and it is not okay for them to continue to disrespect me not only because of a disagreement but because they will not let me have input on my money being spent on their service. Lexington Law advertise their service as a One-Stop shop to get information removed off of your report they did not stay originally that it would take at least 6 months and I honestly could have done this on my own. They also didn't tell me that there was a high probability that they have to keep disputing different items on my report and they couldn't dispute everything at once they were not transparent at all and this is starting to tick me off.

Company response to consumer: Closed with explanation