Consumer complaint received 2017-11-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I received the two messages below this afternoon regarding my XXXX XXXX accounts and Transunion credit report, but...I did NOT contact Transunion on XX/XX/XXXX,  XXXX XXXX. Of course I am extremely concerned that someone may have accessed my credit report and is trying to gain access to my XXXX XXXX accounts. I have been on the phone with Transunion for most of the afternoon without resolution to my concerns. I have copied the text from the emails below.
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Email received today at XXXX XXXX CST:
Thanks for using XXXX from XXXX XXXX, powered by TransUnion. You asked about information specific to your XXXX XXXX account. Although wed like to help, TransUnion is not able to provide any details related to your XXXX XXXX card. Please contact XXXX XXXX directly via your XXXX XXXX account online and click on the Chat Now button. You can also call the number on the back of your card to speak with someone over the phone. If you dont have you card, you can call XXXX (XXXX), and someone can help you anytime. Please don't reply to this email, because this inbox isn't monitored. If you have any other questions, please return to XXXX and use the "send a message" feature there. We'll be happy to help you.
-----Original Message-----
From: XXXX  [mailto:XXXX] 
Sent: Thursday, XX/XX/XXXX XXXX XXXX
To: XXXX 
Subject: XXXX Customer Support
 
How do I dispute a paid item?
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Email received today at XXXX XXXX CST:
NOTE: The email came to my XXXX inbox, but was addressed to XXXX. 
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Thanks for using XXXX from XXXX XXXX, powered by TransUnion. You asked how to change info on your credit report. If you dont think what you see in XXXX  is right, you can review the information from your TransUnion credit report in the Credit Report section. Just click on the icon that looks like a piece of paper that says report. Detailed information on all of your opened and closed accounts  as well as your personal info, like name, date of birth, and address   that are reported to TransUnion is available there. If you find a reporting error, click on the button that says, see something wrong? to read some additional information and follow the instructions to have it corrected. Please don't reply to this email, because this inbox isn't monitored. If you have any other questions, please return to XXXX and use the "send a message" feature there. We'll be happy to help you.
-----Original Message-----
From: XXXX  [mailto:XXXX] 
Sent: Thursday, XX/XX/XXXX XXXX XXXX
To: XXXX 
Subject: XXXX Customer Support
 
I have not went by the name XXXX XXXX since XX/XX/XXXX . My current name is XXXX XXXX XXXX and I am XXXX.  I live at XXXX XXXX XXXX XXXX Indiana XXXX. I have tried to change this several times and get kicked off.  I have also paid off some of the debts. I am trying to build my credit up to purchase a new home and car.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation