Consumer complaint received 2017-08-10
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
today on thursday XX/XX/XXXX i tried to wire money from my account like my account representative said XXXX XXXX who does not know what he is doing and lies from XXXX XXXX XXXX. he said previously to he cant wire money from a private client, he also said wrong info on my account that the balance has to be XXXX not go below XXXX on my accounts. today i tried to wire money that XXXX did not show me how when he set up my account. on the website i did all the questions and numbers and the bank wouldnt let me wire money and additionally besides getting the other banks routing number asked for a account name and other info that is a pretext for not wiring money and not helping their clients like XXXX XXXX and everyone at chase on XXXX XXXX XXXX are so good at doing. so today i can not have access to my money and XXXX wont answer any calls and wont do an wire so i am stranded without access to my money to buy a car i need. this was suppose to be their XXXX branch but instead is a XXXX lie and incompetence of the greatest amount that has caused me work time and aggrevation and is a converstion of all my money in my accounts. also, all the fees in my account are wrong because chase lets all thier atm machainces become broken my theives and all chase systems are contantly down many times like last year when i was in XXXX, or recently when i called and i was lucky to get a person because usually chase cant answer phone because they are helping all the tourists and illegals with their accounts who dont speak english and neglect their most important client. so i have to contantly take money out at non chase atm becasue they are either not safe or they are broken by thieves like in XXXX, XXXX XXXX XXXX, XXXX, or the like. chase also, the other day when my card was off sent me info for a fraud like but when i called at night and the mornign i only got stuck in the que and then back in the que becasue they use old technology and dont care about their clients. also, when i called the XXXX branch and asked to be helped they said they couldnt but transfered me to some person on an extremely poor connection on that actually made noise that terminated the conversation. Chase also, asked me back to the bank and keeps all my old bad credit info on my account to use against me. I asked Chase banker XXXX XXXX to help me prepare for a refi and what i need but he never is available and always on vacation and no one else is at the bank to help becaseu they cant answer the phone or give you a pretextual excuse. Also, when my account was originally set up the chase system was crashed and did n't work so i was never even shown how to use the app properly and then the bankers are so overworked they tell you to go use this app that you dont know how to use and thats why today i cant use it becasue of all the lies and incompetency of chase. Also, chase invited me back to the bank only to prevent me from using any credit cards and using my bank as a piggy bank for their kickback visa fees which jeopordize the security of my bank account. so instead now i have unauthorized charges and my cards are declined and they cant help you but just say this is corporate policy and then another person says the same thins and another person then says something different. Also, i had a checking and a savings account on level development and assured rapid transit. i closed a third account but apparently the banker closed the wrong account because my savings account for level has disappeared.

Company response to consumer: Closed with explanation