Consumer complaint received 2018-02-28
Company: TD BANK US HOLDING COMPANY
State: ID
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint:
I have tried 14 times to use a credit line issued by TD bank at XXXX. Each time it tells me my order has been accepted and that if there is a problem someone will contact me. Each order looks like it is being processed or about to ship but never does. I have contacted both XXXX and TD Bank on several occasions but get nowhere. I now have a hard inquiry in addition to a credit line that is useless. 

Here is a list of my orders : ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$2300.00} BACKORDERED 65 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$2100.00} Discount : {$1800.00} SHIP TO XXXX XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCEL ORDER ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3200.00} BACKORDERED 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3200.00} Discount : {$2700.00} SHIP TO XXXX XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCEL ORDER ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$580.00} XXXX SmartThings XXXX XXXX XXXX   Starter Kit SKU ID : XXXX QTY : 1 Price : {$540.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$1000.00} XXXX XXXX XXXX ( Unlocked ) SKU ID : XXXX QTY : 1 Price : {$950.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED AKG XXXX On-Ear Bluetooth Headphones SKU ID : XXXX QTY : 1 Free CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$510.00} XXXX   SmartThings XXXX XXXX XXXX   Starter Kit SKU ID : XXXX QTY : 1 Price : {$440.00} Discount : {$100.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED XXXX SmartThings XXXX Motion Detector SKU ID : XXXX QTY : 1 Price : {$31.00} Discount : {$8.00} CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 82 '' Class MU8000 4K UHD TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$1500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX XXXX STANDARD DELIVERY CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$3700.00} 75 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$3400.00} Discount : {$2500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED ORDER NUMBER XXXX ORDER DATE XX/XX/XXXX ORDER TOTAL {$2600.00} 65 '' Class Q7F QLED 4K TV SKU ID : XXXX QTY : 1 Price : {$2400.00} Discount : {$1500.00} SHIP TO XXXX XXXX CANCELLATION DATE XX/XX/XXXX ORDER IS DELIVERED 2 BUSINESS DAYS FROM SHIPPED DATE CANCELLED Each order was eventually cancelled by me as requested by XXXX support department.

Company response to consumer: Closed with non-monetary relief