Consumer complaint received 2019-10-15
Company: Monterey Financial Services LLC
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
-My wife and I signed a contract with XXXX XXXX XXXX XXXX XXXX XXXX timeshare in XXXX . 
- The contract was subject to misrepresentation, and fraud. We had already paid {$3300.00} US dollars, which represents a 40 % of the entire amount, and never received any services, because they couldn't provide what we were promised at the time of the signing. 
- When we tried to cancel the contract, XXXX XXXX XXXX didn't answer. 
- Now, this foreign Company that doesn't comply with XXXX contract standards, is using a US Company, Monterey Collections, to collect money for services they didn't provide. 

This is what happened : On XX/XX/XXXX, we signed a timeshare contract with XXXX XXXX XXXX XXXX XXXX XXXX. At the presentation, we were five adults and two small children. The first thing they asked was if we were American Citizens, because the opportunity they were offering was only for the US market. We were there from the morning to the end of the afternoon, they offered alcohol to the adults and games to the children, and they promised several benefits, until we all agreed in the terms of the contract. The main selling point was that we could adjust 7 nights in a single room, to 5 nights in a double room, to accommodate the whole family. For that, we only had to use what they called " preferred points '', that were available in low season, without additional payment. All 5 adults made emphasis in this, because our main driver was for the whole family to share vacation together. Like I said, this was the biggest selling point. 
On XX/XX/XXXX, we called to make a reservation, just to find out, that there was a {$450.00} fee for using the " preferred points ''. Such fees were never mentioned by the sellers, and they are not written in the contract. After several calls, one of the agents told us that the contract is governed by the Book a Rules.This book was given to us after the contract was signed, with other brochures and timeshare information.

After several calls, they wouldn't provide us what they had promised the day of the signing. So, on XX/XX/XXXX we emailed XXXX XXXX XXXX, expressing our intention to cancel the contract, they didn't respond. We sent the same cancellation letter through certified mail, and it was returned to us, unopened. 
We continued receiving emails and calls from a company named XXXX XXXX , XXXX, based in USA, in charge of collecting payments, but when we asked them about the contract and cancellation intention, they just said they are a third party, and that we have to contact XXXX XXXX XXXX directly. 
XXXX XXXX, XXXX has several complaints in XXXX for the same problem with XXXX XXXX XXXX 's fraudulent contract. 
On XX/XX/XXXX, we received a pdf document in our personal email, and have been receiving collection calls, and voice-messages in our personal cellphones during working hours, from Monterey Financial Services, trying to collect the debt to XXXX XXXX XXXX XXXX XXXX XXXX. 

What steps can we take to protect our good standing credit records, and dispute this fraudulent debt from a foreign Company, accused by several American consumers of having misleading and dishonest contracts?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation