Consumer complaint received 2016-02-26
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
First of all, I refinanced my mortgage in 2004 with Option One. One of the primary reasons I chose that lender is that they sold none of their mortgages in the 5 years prior to my signing. Of course, approximately 4 years later, my mortgage was sold to AHMSI, then to Homeward Residential a few years later, then to OCWEN. Having heard very negative comments about OCWEN, I called them as soon as I received a notice of the loan transfer and asked them if I could contest the transfer or select another lender. I was told that I had no choice in the matter, so I asked that my protestations be noted on my account. For the most part, things have gone much better than I expected with OCWEN over the last few years. I 'm sure it helps that I have never had a late payment. After the beginning of last year, however, I received a letter requesting that I complete a XXXX form and return it to their office. I 'm a small business owner, so I have provided XXXX in the past to my clients for payment. I thought it very strange that my lender would ask me for this document, especially on a loan that was nearly 10 years old. I wondered why they would possibly need a XXXX on file. When I called them, I was told " we do n't have your SSAN on file and need to confirm it ''. After speaking with approximately 8 people within their call center, I informed them that they should have everything they need from me and if they do n't, they should have handled the mortgage transfer more carefully. Their statement obviously was dishonest because I had recently received my Mortgage Interest Statement, which had my SSAN on it. I started wondering why they would really need such a document from me, since their stated reason was n't likely the true purpose. I 'm sure you are aware that OCWEN an " F '' rating with the XXXX and they have been well documented to be deceptive, or at least inept with the handling of their borrowers ' documents. I began to wonder if they need a document to have something on file with my signature on it, possibly because they do not have any of my originally signed mortgage documents. I insisted that I would not provide any information to them, so I eventually stopped receiving requests. 
My reason for contacting your department is that I have received another request for a XXXX from OCWEN. I will not be sending them the requested information and it has prompted me to do some research on my loan. The first thing I found is that no Assignment of Mortgage was filed in my local clerk 's office for any of the three transfers of my loan. I am concerned about OCWEN 's record keeping and sincerity, so I would like to request proof that they have my original loan documents. My reason for doing this would be to make sure they are applying my payments and filing their/my paperwork correctly. My concern is that, if I were to pay off the loan in the near future, would they be able to issue the proper documents stating that the loan has been satisfied? Would they actually be able or willing to release the mortgage, especially if they do not have the original documents from when I refinanced my mortgage in 2004 with Option One. 
At this point, I would like to know what my options are. I am not looking to do anything in this matter, other than to find out if all of the years of payments are going to be processed correctly and if, at the end of the mortgage, they are capable of providing me with a Satisfaction of Mortgage. It has been well documented that lenders regularly sell mortgages to other lenders and when they do, many of them have not been transferring the records correctly. On a side note, I feel there should be some restrictions on when and how lenders can sell your mortgage. I also feel that the homeowner should have some choice in the matter. Thank you in advance for your time and assistance. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation