Consumer complaint received 2020-02-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
On XX/XX/2020 I called Bank of america to inform them that I keep having problems accessing my account. I informed them that I was unable to see my balance and not sure why I was being charged a monthly fee. I spoke with XXXX and informed her that Bank of America continues to charge me fees and to please resolve my issue. She then referred me XXXX and press option 1. The representative that I was speaking to did not address my problem. I told him that I have called BOA muliple times regarding access to my account and logging in. I then asked him to do something about the fees and he did not resolve my problem or do anythning When I have gone to the branch I was not helped I was acutally informed to make an appointment. I am not happy with bank of america because they are not owning up to the fact that their systems problems has contributed to me not being able toa ccess my checking account. I also have not had access to my credit card statements or being able to pay it online. Due to these issues I did not know how much I have been spending on my card. What is more disturbing is no one told me that I was losing all of this money in my account. BOA has charged me {$48.00} dollars in fees. It is not fair that I can not get into the system and when I do I get locked out, Even when I reset my password it continues to ask me for this problem. 

My second complaint is bank of america informed me that I needed to spend XXXX dollars over three months to get {$300.00} dollars. They then changed the statement and said that I had to complete all part of the promotion to get the bonus after I met the requirement. I was never of formed of this when I first signed up for the promotion. I have attached the promotion. BOA needs to be clearer to their customers that the promotion needs to be done completely not individually. I am sorry but BOA is a bad bank and I have felt like they have not been transparent or frank and direct with me. My mother also has a business and personal account. Based off her interactions I would also say that BOA could be doing a better job with the way they interact with their customers. My dad has had BOA for several years and I thought it was a good bank. I was going to invest more money but after this experience I think I will pass.I do not have these problems with XXXX XXXX  or XXXX. Its just bank of america Here is the error messages I keep getting Sign InSecure AreaEn Espaol Sign In to Online Banking The Online ID or Passcode you entered does not match our records. You have 2 more tries remaining. 
Please try again or click Forgot ID/Passcode Having problems signing in or resetting your Passcode? If youre using a password manager or your browser has stored credentials that are no longer valid, deleting your stored credentials should enable you to access your account. Learn more Online IDMust be at least 6 characters long Save this Online IDOnline ID Help layer Passcodeis unavailable. Please enter atleast 6 characters of online id to enable Passcode Forgot your Passcode? 
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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief