Consumer complaint received 2023-09-07
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have an account/tradeline on my Experian credit report with errors that has been disputed at least fourteen ( 14 ) times over the past two ( 2 ) years. Experian claims to have conducted investigation and reviewed all materials submitted. However, examining the results of the latest " reinvestigation, '' completed on or around XXXX XX/XX/XXXX, shows that Experian is not conducting investigations. For this particular account/tradeline Experian has been using automated updates from the data furnisher that occur directly after the statement closing date. That is, Experian is relying upon the monthly billing cycle reporting from the data furnisher to resolve incomplete and/or inaccurate and/or misleading and/or unverifiable information, and thus assuming that the " updated '' information is miraculously complete and then marking the disputed information as " resolved by data furnisher. '' Documents provided by me to Experian, from the data furnisher, allege a set of events that is inconsistent with the payment history as reported. For example, the data furnisher alleges the account was placed into a charged-off status on or around XXXX XX/XX/XXXX. This is not reflected for the account/tradeline. In fact, the account currently reports as six ( 6 ) months past-due for the sixth ( 6th ) consecutive month, which does not correspond to any payment history on the account/tradeline. Finally, the account/tradeline The data furnisher has made clear in a XXXX XX/XX/XXXX written response. " Were unable to change our reporting and we have no control over how the credit reporting agencies display the information we provide them for their account. '' Moreover, the data furnisher knows the information as reported by Experian is erroneous because the data furnisher has pulled copies of my Experian credit files at the very least on : { XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX }. Payment history and account narratives beyond XX/XX/XXXX exist for which the account is alleged to have been brought current in XX/XX/XXXX and remained current until XX/XX/XXXX. It then shows derogatory payment history increasing by thirty ( 30 ) days until XX/XX/XXXX, at which point the account is brought current, but then begins reporting as past-due XX/XX/XXXX and advances to six ( 6 ) months past-due by XX/XX/XXXX. Yet, the data furnisher claims bringing the account current only for one ( 1 ) month in XX/XX/XXXX in their written response dated XXXX XX/XX/XXXX. An examination of my Experian credit report corresponding to the latest alleged investigation claims : " This item was updated from our processing of your dispute in XX/XX/XXXX. '' This implies Experian is circumventing any investigation process that meets the requirements under 15 U.S. Code 1681i ( 4 ) " In conducting any reinvestigation under paragraph ( 1 ) with respect to disputed information in the file of any consumer, the consumer reporting agency shall review and consider all relevant information submitted by the consumer in the period described in paragraph ( XXXX ) ( A ) with respect to such disputed information. '' If Experian had reviewed the documents I supplied, they would have found that the data furnisher has contradicted itself and provided payment history, payment ratings, payment statuses, and payment narratives, that contradict the information it has supplied to Experian. Contradictory information is on its face inaccurate and/or incomplete and can not be verified. Contradictory information constitutes an error, which under XXXX U.S. Code 1681e includes information reported that while not false but may equally be " correct '' information that gives a materially misleading impression. Experian knows or should know the information for this account is false/misleading/inaccurate/incomplete. The account/tradeline needs to be removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation