Consumer complaint received 2018-02-22
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
My claim is against Capital One. There was a fraudulent application submitted in my name on XX/XX/XXXX. XXXX XXXX caught it and I received notification about it. The same day I called Capital One and cancelled the application notifying the company about fraud case. Since the account was never opened in XXXX Capital One apparently does not have an ability to properly track this information. 
I have spoken with numerous individuals at the company in the attempt to resolve this issue. 
I want Capital One to remove inquiries from all 3 Credit Bureaus. The first person failed to tell me that I would need to apparently provide the proof of the fact that inquiries are appearing on all 3 Credit Bureaus after verbally admitting to me that they ran my credit and placed hard inquiries on the report. 

XX/XX/XXXX I finally receive a letter from their Credit Bureau Resolution team with a case # XXXX, which is asking for bunch of additional information. On XX/XX/XXXX I filled out all the paperwork and send it back to them. 
On Monday XX/XX/XXXX I spoke to Janye ( 1,5 hrs cal duration ) CSR from not sure what department who admitted to having all the documents I sent in XX/XX/XXXX imaged and on file. She also attempted to get in touch with application department but due to timing ( 4 months ) apparently the application back from XX/XX/XXXX is now archived and they did not have access to it. The only accounts that they were able to locate were closed over 5 years ago. 

Application department representative refused to allow me to file a complaint with their internal department - stating they did not have one and would not escalate the call in order for me to get some type of resolution with my grievance. 

I have spent over 24 hours of combined time on the phone with Capital One company and every time - every single person insist on having me re-telling them the story with promises of resolving an issue and it never get done. Lastly, I spoke with the Escalation Supervisor today who acted as if she could not get to any information regarding my case and stated that they needed more and additional information from me in order to resolve this issue - when I told her NOT to transfer me to application department she did it anyway - which makes me feel that this company hiring uneducated, careless individuals, who abuse customers and don't care about providing appropriate level of expertise or resolution to customers when they wrong them. This is unacceptable practice!!!! And if I am being treated so poorly I am pretty sure there are plenty of other people who had to go through the same horrible experience. 

Frankly I would like to be compensated for all the time I spent with this nasty company on the phone without any resolution. Additionally, had two representatives hang up the phone on me. This the worst practice I had ever incurred in my entire life. I will never recommend this company to anyone I know nor would I ever be Involved with them or ever use this financial institution for any of my financial needs. 

Please help!

Company response to consumer: Closed with non-monetary relief