Consumer complaint received 2019-11-16
Company: EQUIFAX, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In 2014 I opened a XXXXXXXX XXXX  XXXX Mastercard. It went over the limit at the same time as several simultaneous severe impacts on my financial status. ie/ bankruptcy of XXXX XXXX , theft of my wallet and all associated cards and ID, fraud in the markets which held my investments, those stresses leading to divorce with half of the assets ending up with lawyers, loss of my home and all hard assets, loss of income and soft assets, etc ). 

As a result, I could not cover all of my very extensive and perfect 40-year credit records. 

I sold everything and paid off the major debts and was left with several small and seemingly insignificant ones and was put on the streets with a bag of clothing. 

That was MY mistake. I should have paid off the multiple small ones and left the large one since credit status is insanely treated on HOW MANY creditors there are NOT how MUCH credit is affected. 

The XXXX ( XXXXXXXX XXXX XXXXXXXX ) card was one of the unpaid ones. The account was closed, XXXX collected their insurance, the account was sold to a collections agency for likely {$0.00} on the dollar. That was reported as account closed and sold to Equifax and XXXX  BUT for the last 5 yrs, XXXX  reports the credit file EVERY SINGLE MONTH. This was also reported to the Credit Bureaus AND XXXX who still keep reporting the failed credit. Also, note that the card was opened and the debt incurred in XXXX which I understand to have a 3-year limit to collect or take to court after which the credit is extinguished and should be reported as such to the credit reporting agencies.

There are multiple errors and multiple failings, Also note that under XXXXXXXX XXXX  Consumer Protection Act ( where I now reside ), debt claimed which is not actually owed or is not reported to the client monthly requires that the credit granter pay the client TWICE the amount incorrectly claimed to be outstanding. 
All this was reported to both the collection agency AND XXXX  in a conference call and they promised ( as required by law ) to provide a detailed history and statement of the account. They have failed to do so and continue to file incorrect claims to XXXX  and Equifax AND the bureaus blindly accept obviously incorrect filings.

1 ) The credit bureau filings are corrected not only currently to date but retroactively to the date that the account was closed ( as reported NOT as claimed ) and transferred to the collection agency. 
2 ) The Consumer Protection act insists that monthly statements of debt and interest be provided. No such statements have ever been received from either XXXXXXXX XXXX XXXX nor the collection agency. Again, if that happens ( under the law ) the debt is extinguished. 
3 ) That Mr. XXXX is paid twice the claimed debt by XXXXXXXX XXXX XXXX as required by law as well as equivalent compensations from the collection agencies, XXXX and Equifax. 
4 ) That XXXX/XXXX/XXXX XXXX XXXX corrects similar failings on all accounts for all individuals affected ( ie/ class action ).

Company response to consumer: Closed with explanation