Consumer complaint received 2021-04-27
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
To Experian, I am using this CFPB portal to dispute the following incorrect information appearing on my credit report. I just want to ensure that you receive my dispute in full detail and timely fix the errors on my report. The items I dispute are also circled in the attached copy of my credit report. 



First Disputed Item : Adverse XXXX XXXX Account # XXXX Reason for Dispute : I settled with XXXX XXXX as of XX/XX/XXXX but I was not the primary accountholder responsible for this balance on the account and you should remove the information indicating that this account was set up as an individual. We each signed a release of claims that included a future provision prevented XXXX XXXX from reporting this debt delinquent after the account was settled. The credit report still shows a late payment as ADDITIONAL LATES PRIOR TO XXXX '', and 60 DAYS LATE-3, as more than 30 days late XXXX. This is the second time I am contacting you about this error on my credit report. I am attaching a letter from XXXX XXXX as proof. 



Second Disputed Item : Adverse XXXX Account # XXXX Reason for Dispute : I settled my account balance with XXXX in full, but my account is still being reported as a charge off. The reason I entered the settlement with XXXX XXXX  was because under the terms of my debt settlement with XXXX, we each agreed to terms that prohibited XXXX XXXX  from reporting my debt as delinquent on my credit report for this account, but my credit report has not ceased reporting negative information on this account in error. 

It says in Remarks CREDITOR SETTLED FOR LESS THAN AMOUNT DUE Charge Off Date XXXX ; Closed Date XXXX ; Last Activity Date XXXX ; Last Payment Date XXXX It shows four instances of being more than 90 days late, XXXX, XXXX, XXXX, XXXX It shows as 60 and 30 days late on XXXX and XXXX. 

I was not late in payment I was engaging in negotiations with the bank during the year of XXXX I even had to deal with the loss of my grandparents during this time. I would have never paid the huge amount in settlement for the account unless I obtained the express representations from XXXX to convince me to settle the account. I am attaching the settlement letter from XXXX as proof. 









Third Disputed Item : Adverse XXXX  Account # XXXX Reason for Dispute : I settled my account balance with XXXX in full in XXXX, but my account is still being reported as a charge off. The reason I entered the settlement with XXXX XXXX  was because under the terms of my debt settlement with XXXX, we each agreed to terms that prohibited XXXX XXXX  from reporting my debt as delinquent on my credit report for this account, but my credit report has not ceased reporting negative information on this account in error. 

REMARKS : CREDITOR SETTLED FOR LESS THAN AMOUNT DUE Charge Off Date XXXX ; Closed Date XXXX ; Last Activity Date XXXX ; Last Payment Date XXXX, ADDITIONAL LATES PRIOR TO XXXX and it is showing in error the account as having been paid more than 90 days late XXXX XXXX, XXXX and XXXX and it is showing in error the account as having been paid more than 30 days late in XXXX and more than 60 days late in XXXX. 

I was not late in payment I was engaging in negotiations with the bank during the year of XXXX I even had to deal with the loss of my grandparents during this time. I would have never paid the huge amount in settlement for the account unless I obtained the express representations from XXXX to convince me to settle the account. I am attaching the settlement letter from XXXX as proof. 



Fourth Disputed Item : Adverse XXXX  Account # XXXX Reason for Dispute : I settled my account balance with XXXX in full in XXXX, but my account is still being reported as a charge off. The reason I entered the settlement with XXXX XXXX  was because under the terms of my debt settlement with XXXX, we each agreed to terms that prohibited XXXX XXXX  from reporting my debt as delinquent on my credit report for this account, but my credit report has not ceased reporting negative information on this account in error. 

REMARKS : CREDITOR SETTLED FOR LESS THAN AMOUNT DUE Charge Off Date XXXX ; Closed Date XXXX ; Last Activity Date XXXX ; Last Payment Date XXXX, ADDITIONAL LATES PRIOR TO XXXX, XXXX, XXXX, XXXX, XXXX and it is showing in error the account as having been paid more than 30 days late in XXXX and more than 60 days late in XXXX. 

I was not late in payment I was engaging in negotiations with the bank during the year of XXXX I even had to deal with the loss of my grandparents during this time. I would have never paid the huge amount in settlement for the account unless I obtained the express representations from XXXX to convince me to settle the account. I am attaching the settlement letter from XXXX as proof. 







Fifth Disputed Item : Adverse XXXX XXXX Account # XXXX Reason for Dispute : I was not late on paying off this account. The 30, 60 and 120 -day past-due notice for is incorrect. I was negotiating with the bank the entire time and they informed me I would not have any derogatory information from this account on my credit card while I was in the process of negotiation. I closed my account on XX/XX/XXXX and paid the balance in full. I spoke with the bank representatives, and they told me that they would work with XXXX  XXXX to mark the account as paid off and in good standing. I was suffering from the loss of my two grandparents whom I was very close with at the time, and I never had any call from the bank telling. me that my account is two months overdue. That is when I saw my credit score. drop points. I explained that I had already spoke with XXXX XXXX earlier on the next day XXXX contacted the dealership to resolve the issue. On they finally paid off the account and XXXX XXXX closed it. I settled my account balance with XXXX XXXX in full in XXXX, but my account is still being reported as a charge off. The terms of that settlement agreement our understanding was at the time of the agreement that in exchange for payment XXXX would stop reporting any negative things about my credit history in connection with this account going forward. I would not have paid for such a high amount if I had known that XXXX XXXX would continue to attempt to collect this debt and continue to report the negative erroneous information on my credit history to attempt to collect this debt. The reason I entered the settlement with this bank was because under the terms of my debt settlement with XXXX XXXX, we each agreed to terms that prohibited XXXX XXXX bank from reporting my debt as delinquent on my credit report for this account, but my credit report has not ceased reporting negative information on this account in error. 

DISPUTE RESOLVED - CONSUMER DISAGREES ; CREDITOR SETTLED FOR LESS THAN AMOUNT DUE It is still showing in error that the account was greater than 60 days late for the month of XX/XX/XXXX and XX/XX/XXXX. 

It is still showing in error that the account was greater than 90 days late for the months XXXX, XXXX, XXXX It is still showing in error that the account was a charged off account despite our written and recorded understanding to contrary from the time beginning with XX/XX/XXXX until XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation