Consumer complaint received 2022-12-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XXXX XXXX XXXX Re : Account # XXXX XXXX XXXX XXXX XXXX, TX XXXX Capital One Bank Card Disputes, XXXX XXXX XXXX XXXX. XXXX, MN XXXX Re : Error [ s ] on Consumer Checking Account and Account Restrictions Dear CFPB and Capital One Bank, I am writing to request a correction of the following information that appears on my Capital One account and has since negatively impacted my account status, as it is allegedly closed, claiming a negative balance of {$1300.00}, and refusing me the protections under Check law protects you against erroneous and unauthorized check payments. In addition, Check XXXX  contains a number of new protections for consumers. For example, Check XXXX  contains a special refund procedure ( called " expedited recredit '' ) for a consumer who suffers a loss related to a substitute check he or she received ; 1. Account Number : # XXXX 2. Address : XXXX XXXX XXXX XXXX. XXXX, TX XXXX 3. Contribution Reason : Claim ( s ) the account ( s ) activity was inconsistent with Capital One terms and conditions 4. Incident Date ( Alleged ) : XX/XX/2022 5. Transaction Date : XX/XX/2022 6. Transaction Amount : {$1300.00} 7. Close Date : XX/XX/2022 8. Contribution Reason : Transacting ( or attempting to transact ) with an account in an unauthorized or prohibited manner. 
9. Contribution Ref # : XXXX XXXX. Principal Loss : {$2600.00} The Closure of My Account ; From this decision to close my account, made by Capital One, I can only conclude that I was suspected of fraudulent activity, but I believe I was the victim of a scam and not the perpetrator. 
The decision to reverse this transaction was never communicated to me, and the restriction Capital One has placed on my account, is set to be terminated permanently. 
The email I received regarding this decision stated Weve decided to close your account ( s ) ending in XXXX and XXXX because we observed activity that is inconsistent with our terms and conditions. 
The letter they sent me through the CFPB stated they were ending my banking relationship with Capital One, still refused to disclose the nature of the decision, and its contributing factors, and refused to share the conclusion of the investigation leading up to the decision. 
I replied that I had been a member of Capital One for years now, and I had not had any issues like this before, and didnt understand why that wasnt being considered in their decision. I was not given an answer. I do not believe a full investigation was made, and I have been permanently impacted as a result of this oversight. When I have been given information relating to the dispute, I am told that they verified the transaction with the merchant, and it went through. THIS WAS NEVER THE DISPUTE I FILED. I explained in detail, that this was never a claim for the validity of the transaction, but of a duplicative one. I provided the records to support the duplicate transaction, but for some reason, they refuse to actually accept the claim I filed. 
I have filed a consumer request with XXXX XXXX XXXX  and waiting on their report still. I am unsure of how to receive a file disclosure from Capital One, to see how this investigation transpired, and what influenced this decision. I am hoping this letter, and my supporting documents, can help me obtain this information, and help restore my account status. To be able to enroll with any bank is essential in a time where everything is electronically communicated, especially finances. I hope to find a resolution to this matter and appreciate any assistance the Consumer Financial Protection Bureau may provide. Thank you for your time, and take care. 
Respectfully, XXXX XXXX XXXX

Company response to consumer: Closed with explanation