Consumer complaint received 2022-02-17
Company: TMX Finance LLC
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Struggling to pay your loan

Complaint:
TitleMax | XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX XXXX XXXX and XXXX XXXX On XX/XX/XXXX I called in to speak to XXXX at titlemax to explain my situation that I have lost my position as a my position as a property manager and I am also not getting any construction calls for work and maintenance. It's. I was very stressed stressed and nervous about the phone call as it is difficult to come to terms especially when my wife and I both have a good fico score and we pay our bills this is not something that we do on a regular basis and we're both very concerned about our primary vehicle and the possibility that we not regain our title or worse repossession. When I spoke to XXXX on the phone I was asking him to put in the system notes system notes the the problems that I am now facing and basing and instead of documenting heat commenting heat was more concerned about the fact that we loaned you money sir and this is not how it works this is a lot of money and we are getting this information now? I just want you to know that ...... He kept on going and I asked him to put the system notes in there so that they can document this and I can be given a solution as as the Sky high rates are very concerning and I just don't want to be paying something that is just a drop in the bucket and very worried for my family since we are a small beginning family I am XXXX and I have a XXXX-year-old and a XXXX-year-old and a XXXX XXXX XXXX XXXX XXXX XXXX  and she has only a XXXX days to live. These are personal issues however I am basing these and these are the reason for my hardship and my extenuating circumstances that I feel should be more of an isolated case in this particular situation. The bottom line is my wife and I are just trying to be heard and try to get a resolution with new terms that are reasonable and not outrageous or unattainable. I would just like something feasible for my family and I so we are not in debt or have to battle for our primary vehicle! These are the events or concerns that led me to file this complaint as we are very nervous and concerned about the way we were treated on the phone thus far. We are of course now receiving many robo calls and calls from the office phone number @ TitleMax XXXX. 

We are praying that the Consumer Financial Protection Bureau can help us Find an attainable situation that is something we can work on and not be rushed and felt like we have failed the system with being judged and stressed out when we aren't Feeling like sharing Private information about our XXXX  that now has at most XXXX  days to live and is XXXX XXXX XXXX  with individuals like XXXX and XXXX that do not seem empathetic or caring. We are not looking for counseling we are looking for a solution for our extenuating hardship and is hardship and a more personalized approached as individuals that need a solution for continuing to use our primary vehicle and not feeling like we can lose our only family truck if we dont pay ever dollar + interest. I feel that if I work with them directly I will never obtain my title back and they will hold it over my head which is frightening for my family and I as we are a young family with a XXXX-year-old and a XXXX-year-old. We have lived in XXXX XXXX for XXXX  years now and we are home owners. We value and respect your precious time at the Attorney General 's office and greatly appreciate you taking the time to even read through this and is this and hope that you can find it in your XXXX heart to help us as we know that these are billable hours that are precious to us. We pray for a good outcome! 
I will be furnishing evidence of my XXXX XXXX condition as well as the fact that I have lost my position woth XXXX XXXX as well as the contract with TitleMax.

Company response to consumer: Closed with explanation