Consumer complaint received 2023-02-14
Company: Chime Financial Inc
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I made a purchase for " Meow Mix Original Choice Dry Cat Food 22 Lb. Bag NEW '' on XX/XX/2023. I contacted the seller a few days after I purchased it because I purchased it on a Monday. It was Friday and the item showed that it still wasn't shipped. I thought that was odd. After contacting the seller, they updated a tracking number and showed it was delivered. It turned out that the item was NOT shipped to the address that I provided in my purchase. I have attached a screenshot to show both the address I provided on XXXX for the seller to ship to and also the address that the seller shipped to. I contacted XXXX and they provided me a document that shows the location that the package was delivered to. It was delivered over XXXX miles away from my address. I contacted the seller to show this proof. I sent them screenshots from XXXX showing the delivery address was not my address. I also brought up the fact that on the delivery confirmation with XXXX the weight of the package doesn't align with the weight of cat food. The weight was XXXX pounds for the cat food and the item that shows as delivered XXXX miles from my address is only 0.90 pounds. It also shows the item was delivered at a dock. I do not own a dock... this is literally a meat packaging facility that my package was delivered to and it also shows that a person by the name of " XXXX '' signed for it. I have provided ALL of this information to Chime. I even provided screenshots of me and the sellers direct correspondence to eachother. I disputed the case two individual times and BOTH were denied. Chime literally tried to tell me the seller refunded me partially when they haven't. They tried to tell me that two deposits I got in my bank account of {$9.00} and {$11.00} was refunded from THAT seller. Those were refunds from two other items that I purchased that were unrelated to this purchase! I have also attached the screenshots from them here. Chime claims that I did not try to resolve it with the seller. I have screenshots to provide that I did try to resolve it with the seller and they stopped responding all together. I was straight up scammed by this seller and provided so much evidence to Chime.. but I am getting nowhere with them. They just say they will escalate the claim and then they deny it! I have no choice but to report them here. I want someone who is competent to review my information. To summarize : XXXX have provided screenshots of the purchase confirmation page which shows MY ACTUAL address I provided the seller. 

XXXX have provided a proof of delivery from UPS which shows the actual address it was delivered to which was NOT MY ADDRESS. You can also see the weight of the package does not match with the bag ( it was a 22 pound bag of cat food and the package shows as only 0.90 pounds ). Also, shows a XXXX picked it up at a dock. My house last name is XXXX. There is no XXXX living here. 

-I have provided proof of correspondence between me and the seller.. he does not refund me and he completely stops communicating with me all together after calling him out on his scam. 

-I have provided two screenshots of the purchase amounts of {$9.00} and {$11.00} because Chime is claiming that those were refunds from the seller when this was two different purchases that I had refunded the same day right after purchasing! 

I have enough evidence to show that NO package was delivered. This seller is a dropshipper. On the item page that I purchased from it shows they ship from XXXX Illinois. But the XXXX delivery page shows it was shipped from a company named XXXX and it's located in XXXX Tennessee. I want my money back in FULL in the amount of the purchase price of {$31.00}.

Company response to consumer: Closed with explanation