Consumer complaint received 2020-01-03
Company: BB&T CORPORATION
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Mr. XXXX XXXX CEO XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX Mr. XXXX : Over the weekend, the attached letter and envelope was hand- delivered to me by someone who, mistakenly, opened it, after it was delivered to the address of XXXX XXXX XXXX XXXX, XXXX XXXX SC XXXX. 

I do not live at XXXX XXXX XXXX XXXX, XXXX, SC XXXX. 

Inside the envelope was the attached letter, containing my bank account number. 

My security has been BREACHED by the carelessness, foolishness and neglect of your employees. How many other letters, containing my account information, has BB & T mailed to the wrong address? 

Furthermore, since the letter is not drafted on XXXX  letterhead, I do not take its statements seriously. 

The letter states my account will be closed, today. Obviously, this can not take place is it is in RETALIATION for my complaints about XXXX XXXX and XXXX XXXX failing to return telephone calls and attempting to charge me closing costs which I was told would be waived by your staff on the day that I opened my account. 

Effective, IMMEDIATELY, I am taking over as the XXXX XXXX XXXX  XXXX  for XXXX and will clean up this mess! You, and everyone else, report to me. Please prepare my new office inside your XXXX branch so that I can report to work Thursday, XX/XX/2020 at XXXX XXXX. EST. 

You are directed to keep my account open, in good standing, until further notice, Furthermore, you are directed to pay me the PENALTY FEES OF {$100.00} XXXX, XXXX, XXXX, XXXX, XXXX, to me, IMMEDIATELY, for BREACHING my security! These funds are to be, IMMEDIATELY, deposited into my account when this email is received! 

Many thanks! 




XXXX XXXX XXXX I wish I read all the one-star, negative reviews before I opened my account. So many negative reviews mean BB & T stands for Brainless Banking Trash, When I opened my account, I wasn't given a temporary debit card. ( Strike one ) I was about to refinance my home and asked the intake clerk if BB & T waived closing costs for current account holders. She said yes. Later, the loan people laughed at be for believing her and refused to waive the costs. ( Strike 2 ) Calls were also not returned. VERY UNPROFESSIONAL!!! When I called corporate to complain, they dragged their feet. ( Strike 3 ). But, wait, there's more! Corporate decided to close my account and sent the letter to the WRONG address where it was opened ( Revealing my ENTIRE ACCOUNT NUMBER TO A STRANGER! ) Fortunately, the stranger saw the CORRECT address on the actual letter and brought it to me. STILL, THIS IS A MAJOR SECURITY BREACH!!!!! Because it was the weekend, I had little recourse, and had to wait until Monday. when I tried to call the lady who signed the letter, THEY REFUSED TO LET ME SPEAK WITH HER!!!!! After waiting 32 minutes arguing and being put on hold, I hung up, called back, and was connected with XXXX who promised to give me 2 more weeks and call me back about my request for 30 days, XXXX never called back and I emailed corporate with a copy of the wrong address envelope and a substantial fine. The result? More retaliation. They had the branch manager XXXX XXXX, call to harass me to set an appointment to close the account. When I refused, they closed it without telling me! My mortgage payment hadn't cleared and the fraud department is stuck on " Let me call you, tomorrow ... ) If it wasn't for the hassle of changing accounts I would be thrilled to walk away from Brainless Banking Trash!!! 

Run, don't walk, from Brainless Banking Trash!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation