Consumer complaint received 2019-08-24
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
Good Day, I am filing my complaint because it's the only way I know to address all Involved. I plan to highlight copy and paste 5 times over and hope that all parties get together and find out what is going on. I opened a credit card account with XXXX XXXX XXXX in or around XX/XX/2019. The only Time I have ever had solely my own Credit Card. The intent was to better my Credit Score because I wanted to Move. On XX/XX/2019 I opened a account with Capital One. Every scenes I have had the Card I have had more problem 's befall me. It was Capital One that alerted me that my personal information Maybe on the Dark Web. I specifically ask and want to know Is XXXX XXXX, who opened a account with you on XX/XX/2019 am I a direct victim of the security Breach? I want something in writing that tell 's me that Please. Twice already I have had alert 's from Capital One that XXXX took 35 point 's off My Credit Score XX/XX/XXXX and XX/XX/XXXX. And again Yesterday the XX/XX/XXXX. 170 point 's. I have been getting telemarketing call 's another one about an hour ago. I will be filing another complaint with the Do not call registry. I received email 's one asking why am I sending these photo 's suggesting it some form of XXXX. I have in my spam email two email 's stating my order 's need to be confirmed. I have no idea who it is or what it is. I didn't even open them. I have on facebook a man messaging me telling me XXXX, Has my Information. I was given a alert from Capital One that mentions XXXX and my XXXX account and my password. I emailed XXXX  which I have not been on in year 's and asked them to delete any information on me. I then get a email hour 's later from Gethuman.com they emailed me and asked did myspace take care of the problem? I emailed them and said who are you and how did you know I sent myspace an email or what the content was about? They never answered. Capital One also gave me a alert Who Is XXXX? They to with my XXXX and password. I change my passwords every three day 's. If any of the credit agencies have other names or addresses for Me. They'er bogus. I have lived in XXXX County XXXX GA for year 's. Dose XXXX Have a Office in XXXX? Property companies usually ask for the proof to show you can pay three time 's the monthly rent. That is why I wanted my score better. I am jumping through every hoop I can And you keep destroying my chance 's. In closing I am directing these comments to Capital One.I am due for a review in a few month 's and my credit as of yesterday XXXX XXXX was good XXXX. It was my intent to request a Higher credit limit I know you base your decisions a lot on the Score But because I am being attacked I have no Idea where my score will be tomorrow. You are the only lending company to have faith in me and give me a credit line without asking me for a deposit. I have made and always will make my monthly Payment 's And I do not mean the Minimum.  For XXXX, XXXX, and XXXX, I want to know in Short why 170 point 's was taken away from me on the XX/XX/XXXX? XXXX I want to know if you have a Office in XXXX. If you do not I can show you a email I have. CFPB Please direct this one to Capital One.

Company response to consumer: Closed with explanation