Consumer complaint received 2023-03-24
Company: Paypal Holdings, Inc
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I received an email purportedly from Paypal ( which I now believe to be a phishing email ) about a alleged purchase I made through the Paypal service using a credit card issued by XXXX XXXXXXXX. I called the number ( mistake number two on my part ) and an agent answered the phone as customer service and preceeded to help me. He said to go to a website ( XXXX ) and download their software so that he could remotely get into my PC, which I did. the next thing I know he said he removed the charge and replaced it with this charge : XX/XX/2023 PAYPAL XXXX {$820.00}. so I cancelled the credit card being used and replaced it with another as they said that they needed a way to reimburse me. As I talking with him I see the same ampoount charged to the new card, which I did not authorize. I then called XXXX XXXX to report both Frauds.I also called the corredt number for Paypal and put in a Fraud claim for both charges. I just received the following email from Paypal and you can see my reply to them. I called the number I have for the fake Paypal employees and the message said that the text-now user was unavailable. I called from another phone number I have and they answered and said that they were still wirking on my case and would let me know in XXXX hours. I threatened legal action if it was not resolved to my satisfaction. The number I have for the fake Paypal employees is XXXX and I have been speaking to XXXX ( I am sure not his real name ). Please help as I am a XXXX XXXX XXXX XXXX man and I also believe this is elder abuse. 

XXXX XXXX XXXX. 






Hello, XXXX XXXX PayPal An update about your case We've completed our review of your unauthorized activity case, and weve determined there was no unauthorized use. 

You also previously appealed this case and it was denied. The appealed case ID is XXXX XXXX 

Based on our review, we found this transaction is consistent with your PayPal payment history. 

Based on our review, we found this transaction is consistent with your PayPal history. 

For more information about these cases, log in to your PayPal account and go to the XXXX XXXX. 

You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents or have further questions, please email XXXX. 

PayPal XXXX XXXX XXXX XXXX ( XXXX minutes ago ) to claimappeal I am not sure how you denied this claim, I did not authorize this charge, then I was scammed by two individuals pretending to be Paypal customer service representatives. They are using- a burner phone by a Text Now service, I am quite sure that Paypal would not use these two individuals. Further I have very rarely used Paypal and I did not in these two instances, ple-ase review it again and call the number I provided to your agent as the Paypal customer service XXXX and review the obvious phishing email I received that started this issue ( copy below ).

Company response to consumer: Closed with monetary relief