Consumer complaint received 2018-01-24
Company: SLM CORPORATION
State: NY
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
To Whom it may Concern, My husband and I have two little children age XXXX and XXXX years old in private school, where we leave the school is score XXXX out XXXX. We both decided to return to school in XXXX, and a friend of us referred us to XXXX XXXX in XXXX XXXX New York. It was an interesting moment for us, because we want to achieve our goal. When we went there the staff from the registrar office help us apply for financial Aid and Private loan and pay the interest while in School, which we did not have a clue about other choices, the person who was helping us choose the payment plan just choose it without proper explanation. We end up with Sallie Mae, while in school we both are receiving the statement from Sallie Mae stated how much we will have pay every month, which we did start paying and we still owed.My total is {$11.00}, XXXX, my husband owed {$15000.00}, which both of us are paying for Sallie Mae and we sent {$200.00} or {$100.00} every three months, for XXXX only we pay for both of us {$470.00}. XXXX XXXX is withdrawing {$280.00} from my credit card every month for my XXXX in XXXX. Sallie Mae keeps calling every day and anytime during the day or night. I, personally finally answer Sallae Mae, just to have a deal and I explain my situation to the rep, she said she is going to help me and she told that I have to pay {$400.00} every month for myself and my husband she did not give the amount yet. I told the rep that I will not be able to afford this amount, because I am still doing the same job and I am not working on my major, and my hourly is the same little money, she told me to wait and someone else will help me with my monthly bill that I will pay. I waited for 45 minutes and no one come over the phone to help me. Like I told the rep before she put me on hold, if she can not find me a deal, I will pay what ever I can effort according to my budget. I have being paying this loan since XXXX and the loan never decrease, and instead of decreasing we see that the amount it getting 3 times the money that we borrowed. Sallie Mae is driving us insane by calling us at the home phone any time of the day or night and on the cells phone, also the reference of people that we gave when we were filling for the loan, five to ten time a day even on the weekend, and the rep keep harassing us and so on. We are tired of these non sense from Sallie Mae. If we did not make any payment, we will understand these harassment. we do not know where we going to find all this kind of these money to pay total of XXXX every month because of pass due. We are struggling to pay everything, but we still manage to make the effort and pay our bills. What we are thinking right now, is that going to school is a burden, because not only we can not find a job on the major that we earned and secondly we have to go through to all of this things, which is a shame. We still have the dream for a master program, the question is how we are going to afford to pay for this dream?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation