Consumer complaint received 2017-10-04
Company: Creditrepair.com, Inc.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
I originally call credit report phone number customer service to get information on getting my credit repaired the young lady I initially talked to spoke with she missing for me of the complete procedure and time frame on how things were going to be reflecting on my credit it was not explained to me that with the challenges 6 challenges per view or per month that it could take you know 60 to 90 days for a response of resolution for each one of those before they add on a whole new challenge the next month so it was not told to me that in total I would have to pay a minimum of two to {$300.00} per challenge just to figure out if I would have a resolution or not I called back to this company to cancel the service is well within the first 2 weeks that I was told that I could originally cancel the services and and at the time it was supposed to be  cancelled and never was the representative I called back to speak with to cancel the service is she was extremely rude as well and told me that I would be getting charged like {$190.00} and some change change and I informed her that I had already cancelled the services that I had already put a block on my debit card from this company and I see today that they have still charged me {$190.00} and some change I have disputed this with the company directly I have called several times I even email them and ask them to stop you emailing me and harassing me texting me you know because the last representative I spoke to on the phone she was an extremely rude person but this was supposed to be cancelled well within my first two weeks every time I call in to this company they say will you have two weeks to cancel then they said oh you only have 5 days to cancel and its back and forth and today they have charged me {$100.00} XXXX {$4.00} as well as XXXX a late charge or something like that when I ask to speak to a supervisor I 'm told that a supervisor is n't available or that I 'm putting on an extremely long whole time or just hung up on this is unacceptable to me I will as well be found a Better Business Bureau complaint and in the process of retaining an attorney to litigate this matter as well this company has defrauded me they have lied to me about services that would be rendered they have lied to me about the time frame they have given me false expectations of the service that they will be providing they have done absolutely nothing that constitutes any type of charges in this amount other than the initial {$16.00} that they charge to get my original credit reports every time I call in to this company they give me different feedback different stories everything with this is supposed to be cancelled back in the first or second weekend of XX/XX/XXXX when I first called them to even start up this surface but I am in no way going to sit here and be defrosted and scammed by a credit repair company that is here forcing me to try to continue Services they even sent me a misleading email saying what if I continue Theta wave the first XXXX dollars or something like that of that nature as well so I am just not accepting this at all from this company and in very upset in this matter that they have defrauded me and I could have been with an honorable reputable company and having my credit repaired versus a company that wants to scam me and rip me off and still my money

Company response to consumer: Closed with monetary relief