Consumer complaint received 2017-12-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I submitted a CFPA complaint on BOA last week. In response, a rep from BOA " collections '' left a VM, with a name and a 6 digit extension. Neither he, nor the ext. number given exists. I placed 6 calls, to the number given, stating it was " a debt collections department '', leaving messages, in response to a CFPA complaint, on what ever voice mail I got, using the 6 digits, yet getting a different persons VM each time, always requesting, to be routed to the correct department. It has been a week, and I have yet to receive another call. 

PREVIOUS COMPLAINT SUBMITTED : My credit line with BOA credit card was drastically, unjustly lowered, with out merit, from approx. $ 33k to {$1200.00}, a week after, I refied, consolidated, paid off the majority of my credit cards in full, including $ XXXX to BOA. 

BOA 'S MERITLESS ACTIONS HAVE DRASTICALLY EFFECTED MY CREDIT SCORE, ABILITY TO GAIN CREDIT, AND QUALIFY FOR A CONVENTIONAL LOAN. 

As my credit score would have risen, after my credit debt was paid off. In stead, after BOA 's actions, based on no merit, my score has decreased substantially, making all of this impossible now. 

I have been with BOA for approx. 20+ years, always with an A rating always paid on time.I have had a long relationship, various business, personal, and merchant accounts. 
In X/2016 I refinanced my home to an FHA % 3.27, and paid off 3/4 of the balances on credit cards, LOC, and cashed out $ XXXX, still retaining a 2.1 loan to value. 
In XX/XX/XXXX my Refi FHA Mortgage Loan was $ XXXX, appraised {$1.00}, comp value {$2.00} - XXXX. So my financial and credit situation improved with these transactions. In addition, I my credit was good enough to have qualified for an FHA loan. There were no derogatory information on my credit reports, and all in good standing, then and now. 

I completely paid off this BOA account, wanted to retain this account to use, for medical, etc. only when and if needed, due to the low % rate, and relied on having this credit available. And due to my credit history and long relationship, I was receiving a low 6.99 % rate on this account, with an A rating. 
Directly after pay off, in XX/XX/XXXX, a week after refi, BOA drastically lowered my credit limit from {$33000.00}, to {$1200.00}, stating inaccurate, unfair, and false information. As my financial situation IMPROVED with my refi lowering my % on mortgage , % on credit, and pay offs, and my monthly overhead was lowered by more than 35 %. 

Therefore, I believe that BOA committed ANOTHER act of fraud, and MORE unfair business practices. 

NOW you can add their call back rouse, their " attempt '' to address CFPA complaints, to these unfair fraudulent practices. 

In addition, any corespondense from BOA, must be in writing, with contact phone numbers and extensions for REAL people.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation