Consumer complaint received 2019-10-10
Company: Diversified Consultants, Inc.
State: IA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
XXXX billed me for cancellation of contract and remaining balance due on three cell-phones and they never responded to my dispute as required after they failed to provide service as required. When I signed up with XXXX the person said the Framily Plan contract was month to month, but since the cellphones were set up on a 24 month payment plan if we cancelled earlier than the 24 months the balance due on the phones would become due immediately. That is what I agreed to. 
I have a job that requires I can be contacted 24 hrs a day, 7 days a week by phone. My cell phone was that phone. When my XXXX XXXX XXXX battery died and would not maintain a charge after a short time at XXXX, I went into the local XXXX store XXXX XXXX XXXX in XXXX, Ia. After standing there for 1.5 hrs along with other customers while the two clerks waited on the exact same two customers without even acknowledging us, one clerk finally excused himself briefly from the customer and asked what I needed. I told him my battery was dying/dead and I needed a new battery. He quickly informed me that they didnt change XXXX   batteries and that I would have to ship it to XXXX   company itself to have the battery changed. I advised him that my job required a contact phone 24 hrs a day/ 7 days a week since I work on an emergency ambulance service and he rudely advised there was nothing he could do and went back to the original customer. 
I was already upset with XXXX service dropping phone calls all the time in the XXXX XXXX / XXXX XXXX area when I was calling the hospitals with patient reports. It looks bad when you have to keep calling them back on top of a waste of time that may be required to take care of the patients. It would be bad enough in a rural area, but in a large metro area? 
Since my job requires a contact phone and I got no help from XXXX like maybe an offer of a loaner phone, I immediately went down the road and went back to XXXX XXXX. I got a phone and transferred all three of my contract phones back to XXXX XXXX. 
I paid off all three of the phones at XXXX XXXX which were set up on monthly pymts ) when I received the original ( approx {$1600.00} XXXX bill from XXXX. The pay off on the phones was around $ XXXX {$1200.00}. I am disputing the termination fee since the reason I left was there failure to provide service to fulfill my service contract and as stated above I was told the contract was month to month, that is why I left XXXX and went to XXXX in the first place for the Framily plan. I await a response back from XXXX since they didnt respond to my first written complaint which I sent in with the check to pay off the cell-phones. XXXX cashed the check for the cell-phones, so I know they got the letter. If they chose to pursue the matter I will make sure other customers know what kind of service they provide. 
I submitted this above complaint through XXXX as a complaint a few days ago and the response was that my complaint was accurate, but they did not remove the collection affecting my credit score they only  changed it to unpaid. I want it removed, I am tired of XXXX punishing me for their lack of service.

Company response to consumer: Closed with explanation