Consumer complaint received 2019-06-21
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I, XXXX XXXX am submitting this complaint against Wells Fargo regarding a dispute with XXXX XXXX XXXX XXXX. It all began with my experience at their false advertising that promised both a professional move and personnel. The movers from XXXX XXXX moving company lacked knowledge, were unprofessional, did not wrap my valuable items, damaged my belongings and showed general disregard to my satisfaction and lack of care. I witnessed the movers not assemble what was disassembled during the move and it was stated in the company website that items would in fact be assembled. I would like to state that my furniture was held random twice and I ultimately received my belongings days after than I expected. I was also served with two invoices and paid an initial deposit which was disputed and won. The delivery invoice with the extra charges were also disputed and won. There is a charge that has yet to be rectified for XXXX and I have made numerous unsuccessful attempt to do so. I am at the very end of the road with this issue and am requesting the help of the CFPB. I have made other attempts to speak directly with XXXX XXXX XXXX XXXX and they refused to take my last phone calls. Please be advised that I have substantial documentation regarding my interactions with both Wells Fargo Bank, N.A. and XXXX XXXX XXXX XXXX that I will submit as an attachment to this complaint. After further investigation, I uncovered that XXXX XXXX XXXX XXXX was not licensed in the State of Florida as a legitimate moving company. I have reached out to the Attorney General, the XXXX XXXX XXXX, XXXX, XXXX, XXXX, myfloridalegal.com, XXXX and reports were filed with each entity. I have also reached out to individual attorneys ' for direction on this matter as well. The feedback I have received from the attorneys are that the company was not properly licensed for moving and a lawsuit would not be cost effective to deal with a fraudulent company. I would also like to state that XXXX XXXX XXXX XXXX submitted false documentation to Wells Fargo Bank during the dispute. As a result of my dispute with Wells Fargo and XXXX XXXX XXXX XXXX, I have experienced adverse effects of my credit report and find that borrowing has become extremely difficult. I would also like to add that this process has caused me extreme stress, aggravation and heartache. From my experience I believe that the personnel from Wells Fargo who handled my investigation were incompetent and each covered for each other. Each time that I received correspondence from them I received it from different individuals and I believe that each would not contradict one another. Wells Fargo dropped the ball by paying he merchant when more documents should have been submitted. The very first letters I received from Wells Fargo did not contain any substance and I was not aware of what the issues were. I was in shock from their response after submitting over 100 pages of supporting documentation including but not limited to pictures and videos. A picture says 1,000 words. I have a hard time understanding that I disputed all three transactions and only won two of the three, please be advised that this is all included in the same issue. This issue has already caused me to disburse sums of money and to pay any additional funds about this issue would be a crime. I have experience thousands of dollars in damages to my belongings as a result of the negligence of the alleged professional movers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief