Consumer complaint received 2022-03-15
Company: Service Finance Holdings, LLC
State: TX
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Phone : ( XXXX ) XXXX had been advertising new ac units for a very low monthly payment per XXXX. A representative, XXXX XXXX, came to my home at XXXXXXXX XXXX XXXX XXXX XXXX TX XXXX to sell me new units. 

The representative, XXXX XXXX, said I would be getting zero percent interest for five years. When it came time to make the first payment there was quite a bit of arguing with Service Finance Company , LLC, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX as they were trying to charge me 14 % interest. This got settled and I was told and confirmed my payment would the interest free for 60 months at {$250.00} monthly and not {$380.00} monthly. 

On XX/XX/XXXX, Service Finance Company , LLC, furnished me a copy of a Retail Installment Contract Home Improvement for my account, which I supposedly executed on XX/XX/XXXX. This document had been signed electronically, with my name, but I have never seen this document. There is an electronic signature of XXXX XXXX, electronically signed the document on XX/XX/XXXX, I never met or saw this individual. The only execution of documents was done via live signature with XXXX XXXX, in my house. 

I am trying to refinance my home, but can not because Service Finance Company , LLC, is saying I have a HELOC, considered a cash out transaction, from the financing of the air conditioning units. I was never given any documentation that reflected this transaction as a HELOC, no right of recission, no required documentation outlining the complete transaction, and absolutely nothing. 

I received a letter of notification dated XX/XX/XXXX, that on XX/XX/XXXX, Service Finance Company , LLC, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX filed a XXXX Financing Statement to perfect the security interest that I supposedly granted when I purchased the new air conditioning units. I never, ever executed or saw any documentation to this effect. 

On XX/XX/XXXX, Service Finance Company , LLC sent me a copy of a Retail Installment Contract Home Improvement Truth-In-Lending Disclosure which has an electronic signature affixed to it, but it was not done by me. The Service Finance Company , LLC can not provide me evidence of me executing the document. The only document that I ever execute was face to face, with my live signature in my dining room with representative XXXX XXXX XXXX. If this had been disclosed properly, I would have rescinded this transaction, but I was never furnished A Right of Recission, or legal documentation to support this debt would be attached to my XXXXXXXX XXXX XXXX. 

Now this has clouded my title of my home. I want the debt to be forgiven 100 %, a recorded release of lien be sent to XXXX XXXX, and my credit history with Service Finance Company , LLC report be corrected or completely deleted so it does not reflect late payments. 

This HELOC was fraudulently created and should not reflect I owe any money on this debt. The companies three companies : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX TX XXXXXXXX, Service Finance Company , LLC, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX ; and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX, XXXXXXXX DE XXXXXXXX XXXX need to be made accountable and immediately release any and all debt.

Company response to consumer: Closed with explanation