Consumer complaint received 2023-01-11
Company: JPMORGAN CHASE & CO.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
On XX/XX/XXXX I received a text message at approximately XXXX in the morning was I trying to attempt {$390.00} at a XXXX XXXX Reply XXXX or XXXX so I replied No! A little after that I received a call from XXXX was I trying to transfer {$20000.00}? I told them No! Then right after that I received yet another call from XXXX that someone was trying to transfer an additional {$5000.00} dollars at that time I asked the associate what was going on and he told me that they were attempting fraud on my account and that was all of the information he could give me. Once I hung up with him I immediately called XXXX myself and was connected with the fraud department and started asking more questions and that's where they started to fill me in that they had committed fraud on my account and they were able to stop the {$5000.00} dollars, but the {$20000.00} had gone through to someone by the name of XXXX XXXX located in XXXX Georgia ( who I absolutely do not know )! I don't know anyone in Georgia as I reside in XXXX XXXX, Tx. At that time we began my claim and they walked me through steps to delete my account and App and notified me that my account which the transfer occurred in would be frozen then terminated all together. I stood on the phone with them for hours as I talked to many individuals that day ( see call log for the XXXX attached ). My account was frozen and I had no way or means of accessing my money until I had to get another debit card for another account I had. Chase notified me that because it was over a certain amount of money, they would have to send me some paperwork to fill out so I waited. Once I received the paperwork, I filled it out and submitted it back to Chase. After waiting and waiting I finally received a response from Chase stating that they were not going to be returning my money because they found that I had voluntarily given my information out and this was my fault! So here we are! I Did Not Authorize for any amount of money to be withdrawn from my account, never gave anyone my information ( not even my own kids have that info ), never filled out any paperwork for money to be withdrawn, never spoke to anyone about withdrawing money to someone I Don't Even Know!!! That money was from an inheritance I had received from my mother whom I had lost XX/XX/XXXX. I had plans to do some things to our home that mom couldn't do because she passed on. There's No Way I would have just given that money away like that especially to someone I Don't Know!!! I asked Chase many questions but was told this was an ongoing investigation and they couldn't tell me anything! I don't know why Chase couldn't contact the other bank where the money went to, and try and reverse the transfer? I feel like my hands are tied behind my back as I am one being against the machine. All i want is my {$20000.00} back because I didn't authorize that transfer and I trusted in Chase to have my back and protect my investments with them and this happened!

Company response to consumer: Closed with explanation