Consumer complaint received 2023-07-07
Company: Shellpoint Partners, LLC
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Dispute of XXXXcorrect Credit Reporting for Loan Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX XXXX XXXX XX/XX/2023 Dear Sir/Madam, I am writing to formally dispute the inaccurate credit reporting related to my mortgage loan with Shellpoint Mortgage , assigned the loan number XXXX have recently discovered that Shellpoint Mortgage has reported my account as being 90 days late on my credit report, despite the fact that I was under an approved forbearance plan during that period. This act of inaccurate credit reporting is in direct violation of the Fair Credit Reporting Act ( FCRA ) and has caused significant harm to my credit history and financial well-being. 

As you may be aware, forbearance is a formal agreement between a borrower and a lender that temporarily suspends or reduces monthly mortgage payments due to financial hardship. It is explicitly stated in the terms of my forbearance agreement with Shellpoint Mortgage that the company will not report any negative credit information to the credit bureaus during the forbearance period. Therefore, the reporting of my account as 90 days late is not only erroneous but also a violation of the agreement. 

I kindly request that you conduct a thorough investigation into this matter and rectify the inaccurate credit reporting associated with my loan immediately. The erroneous reporting has had severe implications on my credit score, making it difficult for me to secure favorable terms on future credit applications. Furthermore, I hold a security clearance for my career, and the negative impact on my credit history has the potential to jeopardize my professional standing and employment. 

If the necessary corrections are not made promptly, I am prepared to take legal action to protect my rights. Under the FCRA, I have the right to accurate credit reporting and the ability to seek damages for any harm caused by inaccurate reporting. I am confident that the evidence of the forbearance agreement, combined with the incorrect credit reporting, will support my case against Shellpoint Mortgage. 

Enclosed with this letter, you will find copies of the relevant documentation, including the forbearance agreement and any correspondence confirming the forbearance terms. These documents clearly illustrate the agreed-upon terms, which prohibit negative credit reporting during the forbearance period. I kindly request that you consider this evidence during your investigation. 

I expect this dispute to be resolved promptly within the legally mandated time frame of 30 days. Please provide me with written confirmation of the steps taken to correct the inaccurate credit reporting associated with my loan number [ Loan Number ]. Additionally, I request that you provide me with a free copy of my credit report once the corrections have been made. 

Thank you for your attention to this matter. I trust that you will conduct a thorough investigation and take the necessary steps to rectify the inaccurate credit reporting promptly. I look forward to a resolution that restores my credit history to its accurate and fair state

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation