Consumer complaint received 2023-05-07
Company: U.S. BANCORP
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Can't close your account

Complaint:
Im writing to inform you Im reporting you to the CFPB ( Consumer Financial Protection Bureau ) In this letter which is being sent to the CFPB also I explain my case. 

Ive been a card holder with Elan since I was a teenager which dates back over 30 years ago. My recent experience with your company is nothing short of fraud at this point. Your representatives have lied to me on the phone multiple times including the laundry list below. 

My credit card was compromised around the end of XX/XX/2023 which I reported with your theft department concerning a charge from XXXX of {$21.00}. I was told someone from another country has made the purchase and I had to go through the theft department process and have a new card issued. I went through this process only to find out my card was compromised again after only one week. 

At this point I started asking questions about why this was happening. I asked after multiple calls into your customer service department to find out it was due to a recurring payment list which exists for companies with monthly subscriptions. I found this list on your web page which included XXXX XXXX and other companies I havent used in a very long time. XXXX hasnt been used in decades and why it was listed on my credit card recurring payment is beyond me. I asked your customer service representative to remove XXXX and many other companies listed on this page because I was told these companies can reach your company and request my new credit card number and charge me for services Im not authorizing. I consider this theft on your behalf to give companies my credit card information without my consent. 

I decided to cancel my credit card and was told my card was canceled over the phone by your customer service representative. After being told my card was canceled, I continued to get a statement which prompted additional calls. I was told my card was canceled and no one could use the card to make purchases. Thats not what my statement was showing. I requested a letter from Elan to confirm my account was closed. I was told a letter would be sent which did not happen. I was told my card was official canceled on XX/XX/XXXX over the phone with your theft supervisor XXXX. 

I paid off the remainder of my balance of {$2200.00} when closing it and shows activity since then on statements mailed to me over the last two months. The most recent statement is listing a balance of {$21.00} that is not accurate. I do not owe this money and after being told by XXXX in your fraud department this account was closed, I find your organization is the one committing fraud. I am the victim here and have no other choice but to report your company Elan Financial services. If any action is taken against me for purchases, I have not made then this should be taken up by our laws to protect honest people from these kinds of practices. 

Lastly, I request Elan financial services to send me a written letter stating my account was closed and apologizing for wasted time and stress this has caused me. My credit is very good and I dont want to be associated with these kind of business practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief