Consumer complaint received 2018-12-28
Company: U.S. BANCORP
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Report provided to employer without your written authorization

Complaint:
I have filed three complaints against U.S. BANK with regards to the Violation of the Fair Credit Reporting Act. They are avoiding my complaint which was solely and completely about the fact that they violated my privacy by divulging my personal information about my XXXX XXXX   XXXX # XXXX to my daughter XXXX. 

XXXX is NOT a co-signer on any of my business or personal accounts and is NOT A CO-SIGNER on my XXXX XXXX XXXX # XXXX and does NOT have the right to know my personal information. 

I am filing a 4th complaint, to get XXXX XXXX, on behalf of U.S. BANK, to respond to this Violation of the Fair Credit Reporting Act with regards to XXXX XXXX XXXX  # XXXX. This is NOT in regards to account ending in XXXX. 

XXXX XXXX..please respond to the fact that US BANK gave out information about my XXXX XXXX XXXX ACCOUNT to my daughter XXXX XXXX who is NOT A SIGNER on the XXXX XXXX   XXXX # XXXX. 

I, XXXX XXXX, am ONLY a co-signer with XXXX XXXX on the student checking account ending in XXXX. XXXX XXXX is NOT a signer on my XXXX XXXX XXXX # XXXX. 

In XXXX letter to me, he states, In regard to your concern, please know U.S. Bank places your privacy and the security of your information as a top priority. However, they breached my confidentiality about my XXXX XXXX   XXXX # XXXX and wont even address my complaint with the CFPB. 

XXXX XXXX is NOT A CO-SIGNER on my XXXX XXXX XXXX # XXXX. THIS ACCOUNT IS MY PRIVATE BUSINESS. 

I AGREE that US BANK had the right to take the {$630.00} from the account ending in XXXX to pay for the XXXX XXXX XXXX # XXXX. 

However, US BANK is in strict VIOLATION OF THE FAIR CREDIT REPORTING ACT BY TELLING XXXX XXXX ( not a signer on the XXXX XXXX XXXX # XXXX. ) my PRIVATE INFORMATION ABOUT my personal XXXX XXXX  XXXX # XXXX. This was PRIVATE INFORMATION. 

On XXXX at approx. XXXX XXXX CST XXXX, in 24 hour banking, told my daughter, XXXX, that " YOUR MOM IS BEHIND ON HER BILLS '', and " YOUR MOM IS {$21000.00} PAST DUE ON HER BILLS '' XXXX from US BANK DIVULGED INFORMATION about my XXXX XXXX XXXX account # XXXX to my daughter XXXX XXXX, WHO IS NOT A SIGNER ON THE ACCOUNT and has NOTHING TO DO WITH THIS XXXX XXXX  XXXX ACCOUNT. 


****XXXX VIOLATED MY PRIVACY RIGHTS***** This has put a great deal of stress on our relationship and embarrassed me, in front of my daughter. This made my daughter see my differently and caused us both XXXX, XXXX  and a great deal of unwarranted XXXX. 

I spoke to XXXX, the supervisor at US BANK, letting him know that I wanted to speak with their legal department about this breach of information of my XXXX XXXX XXXX # XXXX to a non-signer, XXXX XXXX. 

XXXX filed a formal complaint for me. XXXX told me that " XXXX '' was XXXX 'S Supervisor. They let me know that the conversation WAS RECORDED and action would be taken to review the tape and discipline XXXX. 

I asked to have the legal department get in touch with me, to settle this matter. I have retained an attorney to handle this issue, but would like a reply to the Violation of the Fair Credit Reporting Act by U.S. BANK for telling my daughter XXXX, who is NOT a signer on my XXXX XXXX   XXXX # XXXX. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation