Consumer complaint received 2020-10-15
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX, Chase Bank at XXXX XXXX XXXX in XXXX XXXX, TX, froze my checking and savings account. On XX/XX/XXXX, I reached out to Chase 's Customer Service ( XXXX ) XXXX and was placed on hold for three hours. I reached out to XXXX XXXX, Relationship Banker at Chase, at the above branch to discover why my accounts were frozen. After making phone calls to other individuals, he told me he was told the Small Business Administration ( SBA ) was requesting proof of business such as an EIN number, meeting meetings, articles of incorporation, articles of organization, articles of formation, fictitious or assumed name certificate, a letter from an attorney or CPA, property tax documents, SOS documents, or an updated  signature card. I informed XXXX at the bank that I didnt have any of the above items, and the SBA did not request or ask for anything of that during the loan process. However, they insisted I have one for them to unfreeze my account. The back story is that I applied for the PPP loan on XX/XX/XXXX, as an XXXX XXXX XXXX. After applying for the PPP loan, the SBA offered me the SBA loan of {$32.00}, XXXX, I accepted, and it was deposited on XX/XX/XXXX. The application did not request for any of the information that Chase has asked for that I provided. I contacted the Disaster Customer Service Center at SBA ( XXXX  ) XXXX office on XX/XX/XXXX. I spoke to XXXX   ID # XXXX and informed her that Chase froze my account and told me that the SBA instructed them to ask for the additional information that I listed above. She replied that " if we needed more information, SBA would come directly to the individual. '' She stated that the issue is at Chase bank. She reviewed my account and said that it was already in the funding stage. Since I have been using my SSN ( social security number ) to work as my EIN, which is appropriate as an XXXX XXXX and is acceptable for them ( SBA ) and to file my taxes ( 1099 ), she does not understand the issueverifying, no fraudulent activity or dishonest reporting on my application. I am required and expected to begin paying the loan  back in XX/XX/XXXX. I am a XXXX   XXXX XXXX XXXX that provides care to the XXXX XXXX, XXXX   XXXX, and XXXX  XXXX population across the lifespan. I am contracted through three different agencies XXXX  XXXX, XXXX XXXX XXXX, and XXXX  of XXXX XXXX. I utilize my vehicle to access my XXXX and transport them to the community, where I provide XXXX and XXXX  XXXX. Unfortunately, because of COVID-19, my role as a XXXX, and the social distancing, and my area being labeled a Hot Spot by the federal government, caused my finances to a suffer tremendously. My paper checks I acquire from XXXX XXXX  & direct deposit checks from XXXX XXXX are deposited into my bank account at Chase. On XX/XX/XXXX, I opened a business account to place the loan money into that account so that I can effectively and professionally manage and account to avoid mixing it up with my funds. Days later, Chase froze my account. I would like for Chase to unfreeze my business account with the funds that I have legally acquired from an SBA loan that I am required to payback. I have attached proof of the loan, verifying my identity by the SBA, contracts from the companies that I am contracted through, my 1099 from my XXXX taxes, recent tax return, and my certification and professional licensing insurance. The last I heard on XX/XX/XXXX XXXX stated that he has tried to escalate my concern, but with no success.

Company response to consumer: Closed with explanation