Consumer complaint received 2019-12-26
Company: Innovis
State: NC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I first noticed that my online university of XXXX account was audited when logging in after 4 years, due to data breaches on me and my kids information. When printing out the loans that I supposedly taken out I went to the bank I was banking with at the time because I knew they never deposited any student loans into my account. When retrieving the old bank STATEMENTS from XXXX XXXX XXXX I became stressed to the max due to the account showing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL then XXXX XXXX XXXX XXXX fL and over 20 check cards being used and many deposits being made and the acct was reopened without my consent after closing it 6 months prior to it being reopened without my consent. Then I noticed the acct showing financial cons data etc removing money from an altered acct I knew nothing about. The withdrawls and deposits and counter credits being made in different states and cities when i could never be in 2 states at the same time. When checking the emails attached to Dept of Edu student loan acct for XXXX and XXXX  XXXX  I knew the Vice President of XXXX university  and wife XXXX XXXX was the cause of the medical databreach that happened on me and daughter in XXXX the same year we moved from their home XX/XX/XXXX. That acct stayed opened until XX/XX/XXXX. So when calling the dept of edu they stated my acct was XXXX for XXXX ... .I def. New that was a lie ... .so I went to make an acct on irs.gov to look at account and used this acct number to log in and it stated it was the wrong acct number so then I went to where I filed taxes and noticed that whom ever got ahold to my acct used an IP pin thru the irs using my full name and my daughter 's ssn via XXXX  and XXXX . The license was altered and layered with another face the address and phone number was wrong the tax returns from XXXX thru XXXX was altered forged compromised false and the tax preparer for that year was also wrong. There was tribal ero signatures declaration numbers linked to my previous vehicles. When sending all proof it never made it to the irs and when getting 10 year drivers record for XXXX XXXX my address was changed 10 times to XXXX XXXX XXXX XXXX sc XXXX 2 times XXXX XXXX XXXX XXXX XXXX XXXX XXXX sc XXXX XXXX XXXX XXXX XXXX XXXX XXXX sc XXXX unauthorized and without my consent via web services so I would have never known about the fraud the credit report for my daughter had alerts there was SAR ALERTS ON MY SOCIAL UNDER MY PARENTS NAMES WHOS ADDRESSES ARE LISTED ABOVE ... .WHEN GETTING XXXX XXXX ACCT INFO THERE WERE FRAUD INVESTMENT ACCTS .SEC ACCOUNTS LINKED TO ACCT WHEN GOING TO FCC.GOV DUE TO VEHICLE CYBERSECURITY ISSUES I NOTICED MY BREACHED COMPANY XXXX XXXX XXXX HAD A FRN ACCT UNDER XXXX XXXX XXXX XXXX SC XXXX PARENTS ADDRESS WHEN GOING TO PREVIOUS CAR INSURANCE PLACES I NOTICED CLAIMS I DIDNT FILE LIFE INSURANCE POLICY TAKEN OUTWITHOUT MY CONSENT ETC THEY ARE STEALING MY MAIL BRIBING BLACKING MAILING AGENCIES LYING ON ME FALSELY SLANDERING MY NAME ANDNMY KIDS INFORMATION ... THEN INNOVIS CREDIT REPORT AGENCY SENDS OUT THE BKUE I DIDNT DO A CREDIT REPORT WITH 7 MORE STUDENT LOANS ... .I WENT TO UNIVERSITY OF XXXX FOR 2 MONTHS BEFORE THEY RELOCATED AND THATS IT XXXX COLLEFE  LAPTOP WAS STOLEN THEY HAVE ME LISTED AS A XXXX STUDENT WHEN IM NOT THE XXXX XXXX XXXX  I HAVE NOW IS IN MY BF XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX BUT I RECEIVED MUNICPAL ALERTS THE DAY HE BOUGHT IT WHEN ITS NOT IN MY NAME ... .if the accts are under my name. And my daughters social security number and my XXXX year old ssn how do u fix that when theyve placed and IP PIN THROUGH THE IRS THATS FRAUDULENT LINKED TO THE WORK STUDY PROGRAM THEY DONE ON ME WITHIUT MY CONSENT IN XXXX IMPLANTING A MEDICAL DEVICE IN ME THAT RUNS THROUGH THE SAME IP ADDRESS ALLOWING FOREIGNERS TO CAUSE PUBLIC CORRUPTION WHOS PROTECTING ME BECAUSE MY DAUGHTER SOCIAL REPORTS A XXXX YEAR OLD MY NAME REPORTS AN ADULT THEYVE USED ALIAS NAMES TO DISQUISE THEMSELVES SUCH AS XXXX XXXX   XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX ... THEIR NAMES ON DEPT OF EDU CONTRACT UNDER REF NAMES AND USING MY ADDRESS WHEN WEVE NEVER LIVED TOGETHER XXXX XXXX AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX USING MY DAUGHTERS SOCIAL ACCT THAT WAS FRAUD THE XXXX WAS USING IS AN ALIAS NAME BEING USER ACCT NUMBER IS : XXXX, XXXX XXXX XXXX XXXX XXXX WITHDRAWALS XXXX   REPORT XXXX MY PHONE BROKEN ONXXXX THATS FALSE CHECK CARD ENDING IN XXXX AN ACCT XXXX CHECK CARD XXXX PURCHASED USPS FOR XXXX XXXX XXXX WASHINGTON DC THERE ARE OVER 10 CARDS ON THIS ACCT BEING USED ... FRN NUM ON FCC.GOV XXXX USING THE NAME XXXX XXXX XXXX WHICH IS LINKED TO NEW LOANS ON MY ACCT ON INNOVIS CREDIT REPORT FOR DEPT OF EDU LOANS :

Company response to consumer: Closed with explanation