Consumer complaint received 2018-05-21
Company: U.S. BANCORP
State: KS
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Struggling to pay your loan

Complaint:
Abuse of Power and Bullying by USBANK My name is XXXX XXXX, a XXXX XXXX XXXX  at the XXXX XXXX XXXX. I have been a faithful customer to USBANK for years. Now, however, I am only staying with this institution because of debt owed USBANK. Indeed, I have the following loan and credit cards with USBANK : - Loan - XXXX ( due balance of {$10000.00} ) - XXXX XXXX XXXX  XXXX ( due balance of {$2700.00} ) - XXXX XXXX ... XXXX ( due balance of {$920.00} ) - Credit card ( paid off and closed by credit grantor on XX/XX/2018 ) Credit Card Sent to Collection and Marked charged off on Credit Report Even though, I had already discussed with USBANK one of my credit card and paid it off, as agreed on our arrangement, the account got charged off and sent to collection. Our agreement, however, was that I would have to pay less than the full amount of the due balance within 90 days ( 3 months ) to avoid the account getting charged off. I paid it off within a few weeks. Yet, my account got charged off and reflected poorly on my credit score. 
US Bank contributed so much in ruining my credit score and broadcasting a poor image of myself as a delinquent, when, in fact, I have been doing my best to responsibly manage my credit and pay my credit card balance owed USBANK. 

Constant Harassment from Collectors and USBANK I receive a dozen phone calls from USBANK every day regarding my Loan XXXX ( due balance of {$10000.00} ), even though I have been making payments the best of my financial ability. I have called USBANK on many occasions to explain that I have been experiencing financial difficulty and in need for a break. USBANK does NOT carethey have told me that I must make those payments, or they will keep reporting all missed payments to credit bureaus and further destroy my credit. They have not at tried to understand my situation an offer a solution that fits my specific needs for lower payments that I CAN afford. The callers and bakers at USBANK have been like robots who are so insensitive to their customers struggle. 
That is the reason most customers doubt that USBANK could be the most ethical company. 

Asking for Leniency through Reasonable Payment Option As a responsible customer, who would like to honor my loan, I have done all in my power to avoid harassing, daily phone callsthat only serve the purpose of causing more unnecessary stressand find an agreement to change my due minimum payment from {$880.00} to its original {$200.00} or even {$250.00}. It does not cost USBANK anything to do so. Clearly, USBANK would not go bankrupt for helping an innocent customer afford monthly payments for his loan. However, there has not been the slightest willingness from USBANK to help me clear the accumulated, missed payments and lower the monthly payment to what I can afford. 
I have provided clear details that my financial difficulty is due to the fact that : - My wife has not been working - Family health issues ( I must support my family before anything else ) - Increased cost of rent Determination to Honor my Loan as a Responsible and Ethical Person These hardship factors, mentioned above, have had negative effects on my ability to pay my credit cards off or simply honor the minimum, monthly payments. For instance, the minimum payment for my USBANK loan has gone from {$310.00} to {$1200.00}, even though I have never stopped making payments. It is now at {$880.00} XXXX still extremely high ). 

I am again asking USBANK to lower my monthly payment to {$200.00} or even {$250.00} to allow me to honor the monthly payments and rebuild my credit that has been getting ruined every day. 
Being the most ethical banking institution, USBANK should not keep punishing innocent customers for experiencing financial hardship. Doing so is neither right nor ethical. 

By supporting me in this difficult time, USBANK would allow me to better commit to regular, monthly payments to the loan off and rebuild my credit. This request is not only a reasonable plea, it is a responsible attitude on my part in order to refuse coming across as delinquent and continue to commit to honoring my loan the best way my finances allow. 

XXXX XXXX XXXX XXXX XXXX XXXX| XXXX XXXX XXXX   XXXX XXXX| XXXX XXXX XXXX, XXXX  XXXX XXXX, KS XXXX p : XXXX XXXX : XXXX *Correspondence sent to USBANK*

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief