Consumer complaint received 2023-09-30
Company: JPMORGAN CHASE & CO.
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
Dear Sir/Madam : My name is XXXX XXXX . I am a physician and a recent graduate of small-time law school. I am perplexed at the allowed misrepresentation by the powerful banks that are attempting to profit from money transfers between insurance companies and physicians. 

Facts : XXXX pays out approximately XXXX XXXX dollars to physicians and other medical services. The credit card companies want a part of this pie ( XXXX percent of XXXX XXXX XXXX XXXX ) by paying physicians with prepaid Visa card/Mastercards. 

I hope you understand that the medical insurance companies and the banks are violating so many HIPPA laws, violating contractual obligations, and misrepresenting the truth of the matter behind a curtain of " providing speedy payments '' to the physicians. 

1 ) Violation of HIPPA laws requires that patients provide consent for treatment, payment, and Health Care Operations Disclosure. This law allows for disclosure between banks, insurance companies, and physician offices. ( IT WAS NEVER MEANT TO SHARE PATIENT INFORMATION WITH VISA CARDS/MASTERCARDS PROVIDERS WHO PROVIDE DATA ANALYTICS TO THE FINANCIAL WORLD! ). 

Do patients know that the financial world uses client data to make financial decisions? 

2 ) Violation of Contractual obligation.

The insurance companies provide a fee schedule for any treatments provided by physicians. The fee schedule for example for EM 99291 may be {$180.00} dollars. This implies that the physician will be paid {$180.00} dollars for a particular management. However by paying in prepaid visa cards. NOW the physician is paid not {$180.00} but {$170.00} ( the Visa Card/MasterCard transaction fee of XXXX XXXX  or XXXX  transaction fees ). This may seem like a small number but over the course of the year, these transaction fees can add up to thousands of dollars in payment loss. 

3 ) Misrepresentation : I received a pre-paid card from XXXX. The document states " Patient Payment Enclosed. '' Along with this, it states, the patient 's name, address, account number, date of birth, service date, and {$180.00}. 

I personally called the patient and asked if he " actually '' paid me. The answer is NO. The patient did not pay me, the insurance company paid me! Furthermore, the patient did not agree to have his personal information shared with the credit card companies! 

4 ) Finally, the insurance companies force physicians to accept the payment by providing an expiration date on the pre-paid card. The expiration date would be only XXXX months. I have never been paid in any tender that expires in 2 months! 

I believe that the BIG Banks feel that physicians and patients are stupid and will never understand what is going on ; however, they are wrong. We are not stupid. I would like the XXXX to inquire and set standards in money transfers between insurance companies and credit card companies! 

Sincerely, XXXX XXXX, XXXX, XXXX

Company response to consumer: Closed with explanation