Consumer complaint received 2023-06-27
Company: Prosper Marketplace, Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Subject : Complaint Regarding Failure to Respond to Identity Theft Complaint Dear Consumer Financial Protection Bureau, I hope this letter finds you well. I am writing to file a formal complaint against Prosper regarding their failure to respond to my identity theft complaint. 

On XX/XX/XXXX, I submitted a complaint to Prosper, providing them with detailed information regarding the identity theft incident that occurred on XX/XX/XXXX. I followed the appropriate channels to report the incident, expecting a prompt and thorough response from Prosper to address the issue and assist in its resolution. 

However, it has been 2 weeks since I submitted my complaint, and I have not received any response or acknowledgement from Prosper. This lack of communication is deeply concerning and leaves me feeling helpless and disregarded as a victim of identity theft. 

I would like to bring the following details to your attention regarding my attempts to contact Prosper and their subsequent failure to respond : Date of identity theft complaint : XX/XX/XXXX Method of complaint submission : [ Email and Postal Mail ] Details of identity theft incident : [ I believe someone from my household is using my information ] I believe that Prosper 's failure to respond to my identity theft complaint not only violates their responsibility to address consumer complaints promptly but also demonstrates a lack of regard for the serious nature of identity theft and its impact on individuals ' lives. The lack of response has left me feeling helpless and uncertain about the steps I need to take to mitigate the damage caused by the identity theft incident. 

As a concerned consumer seeking justice and resolution, I kindly request your intervention in this matter. I urge the Consumer Financial Protection Bureau to investigate Prosper 's failure to respond to my identity theft complaint promptly and take appropriate action to ensure that they fulfill their obligation to address and resolve consumer complaints related to identity theft. 

Enclosed with this letter, you will find copies of all relevant documentation, including my original identity theft complaint, any supporting evidence, and subsequent attempts to contact Prosper for a response. I am also prepared to provide any additional information or documentation necessary to assist in the resolution process. 

I sincerely appreciate your attention to this matter and your dedication to protecting consumer rights. I trust that the Consumer Financial Protection Bureau will take swift action to address this issue and hold Prosper accountable for their failure to respond to my identity theft complaint. 

Thank you for your assistance in resolving this matter. Should you require any further information or need to reach me, please do not hesitate to contact me at the provided email address or phone number. 

Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief