Consumer complaint received 2016-10-06
Company: COMPUTER SCIENCES CORPORATION
State: NV
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
On XXXX XXXX, XXXX, CSC Logics, a loan servicing company XXXX repossessed my XXXX Nissan Versa Note for Defaulting on my payments. 
On XXXX XXXX, XXXX, the Vehicle was sold at a Private Auction for approximately {$8000.00}. 
Per Nevada XXXXSale or lease of repossessed vehicle : Persons liable on security agreement to be given written notice of intent in advance ; required manner of provision and contents of notice ; rights of persons liable on security agreement. 
1.Any provision in any security agreement for the sale or lease of a vehicle to the contrary notwithstanding, at least 10 days ' written notice of intent to sell or again lease a repossessed vehicle must be given to all persons liable on the security agreement. The notice must be given in person or sent by mail directed to the address of the persons shown on the security agreement, unless such persons have notified the holder in writing of a different address. 
2.The notice : ( a ) Must set forth that there is a right to redeem the vehicle and the total amount required as of the date of the notice to redeem ; ( b ) May inform such persons of their privilege of reinstatement of the security agreement, if the holder extends such a privilege ; ( c ) Must give notice of the holder 's intent to resell or again lease the vehicle at the expiration of 10 days from the date of giving or mailing the notice ; ( d ) Must disclose the place at which the vehicle will be returned to the buyer or lessee upon redemption or reinstatement ; and ( e ) Must designate the name and address of the person to whom payment must be made. 
3.During the period provided under the notice, the person or persons liable on the security agreement may pay in full the indebtedness evidenced by the security agreement. Such persons are liable for any deficiency after sale or lease of the repossessed vehicle only if the notice prescribed by this section is given within 60 days after repossession and includes an itemization of the balance and of any costs or fees for delinquency, collection or repossession. In addition, the notice must either set forth the computation or estimate of the amount of any credit for unearned finance charges or cancelled insurance as of the date of the notice or state that such a credit may be available against the amount due. 
On or about XXXX XXXX, XXXX I reviewed my credit report and noticed that XXXX XXXX reported I owed {$16000.00}. I contacted CSC Logics and requested a copy of the Notice of Intent to be faxed to me. The representative I spoke with informed me that " we do n't send out any other notices ''. 
I have attempted to obtain the Notice of Sale per XXXX XXXX Paragraph XXXX and have been unsuccesful. 
The Required Notices After Repossession In Nevada, a consumer generally has XXXX possible options following a car repossession. 
The first is to " reinstate '' the contract by paying all amounts past due, plus any applicable delinquency charges, collection and repossession costs. Upon reinstatement, the car will be returned to the consumer and he or she will begin paying on the contract as if there was no default and repossession. 
The second option is for the consumer to " redeem '' the vehicle. This generally means that the consumer will have to pay in full the balance due under the loan, plus any applicable delinquency charges, collection and repossession costs. 
Neither CSC Logics nor XXXX XXXX sent the required notifications as outlined.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation