Consumer complaint received 2018-03-04
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I applied 4 a XXXX rewards card via Chase received it on XX/XX/XXXX and had 90 days to make purchasesI presumed my bill have  surpassed {$3000.00} balance but indeed it was only XXXX but heres the catch ..In good faith, I placed {$3300.00} on the account immediately on XX/XX/XXXX to ensure I met my {$3000.00} objective to get the XXXX bonus points.. I never received an account summary until after the 90 days but I was not worried or expecting one it because I was calling diligently inquiring about why I hadnt received my bonus points because they would appear on my XXXX app with my XXXX membership numberand there is a record with XXXX and Chase credit card section that my calls started after I made my {$3300.00} payment to secure any chances of not having {$3000.00} in the pot for the promotion .. I called diligently a total of six times and Chase always informed me that I would get the XXXX points and call back later it can take up to 12 weeks to get the points ( Chase agents they didnt know why I hadnt received my bonus points and this was the same dialogue after each time I called them spending several minutes looking at my account summary never once suggesting that I needed to make another {$100.00} worth of purchases which I was never aware of until 120 days later when they conveniently found out after-the-fact the reason I didnt get my points when someone could have alerted me the previous times that I anxiously called asking where my points were I called them within the first three weeks of the time I used the card chase and XXXX customer service and also XXXX also informed me this was a Chase matter ( I also had spoke with XXXX and Chase multiple times ) each pointing the finger with no resolutionbut XXXX put an inquiry in with chase I kept calling back to chase for answers theyre Records validate my diligent calling I always inquired about my points i gave Chase an extra 4 weeks since XXXX and chase both advised meit may take up to 12 weeks to get my bonus points Only after the 90 day grace period of the deadline regarding the matter of {$3000.00} needed on purchases did chase tell me I missed the purchases criteria by {$100.00} and my beef is each time It called Chase over the 90 day periodthey spent an average of 10 minutes on my account but never advised me u still have to make another XXXX dollar purchase because all my purchases were done in XX/XX/XXXXand never until the 120 th day mark did Chase advise me this was why I didnt capture the pointsI got this card solely for 4 free nights with XXXX costing me upward of 4000 to date because I continued using the card as a loyal customer we all have oversights, but the fact that I inquired consistently after the purchases and payment of XXXX on XX/XX/XXXX should indicate that in good faith I did my part and was trying to find out what the dilemma was if any about my points but always informed me to keep waiting Help Sincerely, XXXX

Company response to consumer: Closed with non-monetary relief