Consumer complaint received 2023-12-19
Company: LAND HOME FINANCIAL SERVICES
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

Complaint:
We purchased our home in XXXX for {$330000.00} ; the mortgage company gave us a XXXX and XXXX loan. XXXX loan {$280000.00} XXXX XXXX {$99000.00}. One struggled to make payments as the home prices increased ; we were a young couple, starting with a child. Our sales agent advised us to go to bankruptcy, as the second loan would strip and we would not have to worry about it, and the lawyer that did the bankruptcy said as long as we were good with the first, the second couldn't do anything, and this would go away. We believe everyone and did the bankruptcy back in XXXX. The lawyer, XXXX XXXX XXXX, State Bar XXXX. XXXX Attorney at Law, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX, Telephone : ( XXXX ) XXXX, Fax : ( XXXX ) XXXX, then disappeared, and we thought all was good and we were only paying the first. After ten-plus years of not hearing from the XXXX, we received a letter from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXXsaying they would foreclose on our home. We tried calling them and asking them if we could make payment on the amount owned now, $ XXXX, which we thought would be XXXX ; however, now the debt has more than doubled on interest, and the agent told us that they were going against the property and we could not afford the home. We should sell to pay the first and second and call it a day. I advised him that we wanted to do whatever it took to save our home, as we did not want to sell and be left homeless and not have a home for my XXXX boys, my husband, and me. He said that this did not matter and we just needed to sell. 
The loan was sold/transferred to another company sometime in XXXX or XX/XX/XXXX. Now the loan is at {$260000.00}, and there are no other options or communication to make payments ; we tried calling this new Land Home Financial Services , INC. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX Phone : ( XXXX ) XXXX XXXX XXXX XXXXXXXX, and the same Rep person from XXXX services is still in charge of the loan and won't help us or reduce the loan amount or work with us to make payments as he claims it is out of reach. Also, we tried to refine it with a mortgage lender company ( XXXX XXXX XXXX : XXXX, License Number : XXXX ( XXXX ) XXXX XXXX, and at first, they said they would help us. After two months of trying to save the home and get a refi on our house, we provided all the information to the lender. The lender was not responding to us, and finally, we heard back on XX/XX/XXXX and the reply was that they couldn't help us with the refi, as this is a gosht/zombie loan, and it did not appear on our credit, and they were not able to help us. We are trying to save our only home ; no one will help us. This loan is out of our means, and this is the second time we have struggled to survive and save our home due to the economic deceivingness of lawyers/banks/lenders. We need help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation