Consumer complaint received 2023-10-16
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Refund requested for cancelled trip from XXXX and XXXX XXXX. 
Both XXXX and XXXX XXXX keep giving me the runaround saying " the other '' has to do the refund... Chase is caught in the middle. But nobody is returning my money. 

The total amount of money paid to the booking agency business XXXX was {$1700.00} through my credit card with Chase. 

The business committed to booking the itinerary including all flights, and dealing with payment and refunds should any interference occur. 

The dispute is for a cancelled trip. There were numerous cancelled flights that led to a cancelled trip. They have charged me for the entire trip with no refunded amount. I only took one flight. I am asking for {$1300.00} only, which is minus the cost of the one flight. 

The business XXXX and XXXX XXXX has not tried to resolve the problem. I have gone back and forth with XXXX, XXXX XXXX, Chase, and even XXXX XXXX trying to get this resolved. 

XXXX keeps telling me to go to the airline, XXXX XXXX, but the airline says they can not issue a refund because it was booked through XXXX business and they, therefore, hold the money. XXXX keeps giving me the runaround and has been unhelpful in every regard. I was even hung up on by one of their managers when calling in for more information, despite me being kind about the ordeal all I did was ask questions about how to get this resolved, there was absolutely no reason to hang up on me. I have tried every avenue to get this sorted amicably outside of court, as I would really prefer not to have to go to court, but I will sue if I have to. 

Chase has been helpful, but said they " can't confirm you're due a credit because the services you purchased were received or available to use '' despite my giving all information about the situation via phone through numerous phone calls, and sending in all documents with clear evidence about all cancelled flights and the cancelled trip including but not limited to : emails from XXXX stating all delayed and cancelled flights, documents of receipt and proof of purchase on all accounts, scanned images of the tickets, itinerary numbers, as well as documented evidence of the United States Federal Aviation Administration ground stop order on the morning of XX/XX/2023 that led to the start of this whole ordeal. 

I should not have to pay for a trip I did not get to take because the AIRLINE kept cancelling my flight. It's distressing that nobody is willing to help me with this. I understand Chase can only do so much, but it's ridiculous their " findings '' state that the services were received DESPITE having CLEAR evidence that I did not, in fact, receive the services. 

I have sent in a demand letter to XXXX, and have filed a fraud report with XXXX, a Consumer Complaint to the office of the Attorney General, and will move forward with a lawsuit if needed.

Company response to consumer: Closed with explanation