Consumer complaint received 2018-12-12
Company: WELLS FARGO & COMPANY
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I'm looking to re-open complaint # XXXX, see original description below. Wells Fargo did not address the issue, all they did was give the same mindless response as when I first complained, so nothing was accomplished. All they know how to do is say that I agreed to some " terms ''. I agreed to those terms based on the product I was requesting. They did not deliver said product, only one portion of it, and so I'm not responsible for any terms since those terms were for the requested transaction, not for the portion of it that they delivered. That is like ordering a plate of food at a restaurant, receiving only a third of it, and then being expected to still pay for it. They want to have it both ways because they're shysters. Additionally, their response was factually incorrect in terms of balance owed on the account. The transfer was reversed by XXXX, which is proven in my supporting documents ( See " XXXX XXXX '' ). This proves that they are either incompetent, or are deliberately engaging in fraudulent activity ( probably because their bank is struggling to make a profit ). Another aspect that was factually incorrect is that I never activated the credit card they issued. Their response said that I did, which is a blatant lie. I did not want the card, and so I would never activate it. I only called them to complain. The fact that the card was never activated is an additional reason why the transfer should never have been initiated. 

Original complaint : In XX/XX/XXXX 2018, I applied for a balance transfer via a mail-in solicitation from Wells Fargo. During the online application process, I simultaneously requested multiple separate balance transfers in order to consolidate my debt from those accounts with other creditors. I did not make a notation of the exact amounts. After completing this step, I submitted the online application and waited for their system to process. After which, it revealed that they would offer me a credit limit of {$3000.00}, which is less than the total of the balances that I had requested to transfer. Since this was made known to me *AFTER* I applied for the transfers, I had not agreed to any additional terms or offers thereafter ; I had only agreed the terms given the presupposition of ALL the requested transfers. I would assume that because the offered credit limit was not high enough to cover the entire transaction, it would simply be declined. On XX/XX/XXXX, I received 2 separate letters ( attached ). Each letter stated that my balance transfer could not be completed. One of the possible reasons listed was that the credit limit was not high enough, as I expected. However, the problem occurred on XX/XX/XXXX, when I received a 3rd letter stating they completed 1 of the transfers, in the amount of {$2800.00}, onto the new Wells Fargo card ( ending in XXXX ), and paid off a balance on my XXXX XXXX card ( ending in XXXX ). I was charged a transfer fee of {$86.00}. The issue here is that this was only 1 piece of the requested transaction. The purpose of the balance transfers was to consolidate debt. Therefore, in the event that Wells Fargo could not able to accommodate ALL of my requested transfers, they should have either declined the entire transaction, or asked me if I wanted to proceed with just the one transfer. The key fact is that it is materially different to transfer just one balance, as opposed to completing the attempted debt consolidation as I had applied for on a single application for a single purpose. It is not useful to me to transfer just one balance because then my debt would then not be consolidated any more than it was before, and so I am not willing to pay a balance transfer fee for this. 
On XX/XX/XXXX, I called customer service at Wells Fargo, and they stated that they could not reverse the transfer, and that I would need to recover the transfer fee from XXXX. This is obviously a fake solution since it is Wells Fargos fee as they are the party performing the transfer, so to state that XXXX needs to refund it is simply nonsensical. During the remainder of this conversation, the customer service representative was giving me an obvious runaround of inanities, so I told them that I would be filing a CFPB complaint. 
I then called customer service at XXXX and explained the situation. They stated that they would mark the transaction as an unauthorized payment on their end. **On XXXX XXXX the transfer was reversed and the amount of {$2800.00} was reinstated onto my XXXX account balance**. 
-Note : The Wells Fargo account ( ending in XXXX ) is a card that is also issued through XXXX XXXX ( " XXXX '' card ). I am clarifying this to avoid any confusion.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief