Consumer complaint received 2019-06-03
Company: WELLS FARGO & COMPANY
State: AR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I am a customer of Wells Fargo bank. I have been scammed by a person named XXXX XXXX who is also a Wells Fargo bank customer because he sent me a XXXX request of {$450.00} on XX/XX/2019, and in the description of the money request, they put " XXXX XXXX ''. In my XXXX activity the scammer has requested 2 times {$900.00}, but were not satisfied. However ; I have never ordered anything online, neither a laptop. So the transaction was processed. I checked my emails the following day and saw my transaction report and immediately called Wells Fargo for Fraud alert since I did not make the transaction. Wells Fargo also denied my request and never refunded me anything. I sent them 3 mails. And they replied me with no change on the denials. They did even further investigate, like trying to reach out the Scammer.  I, in my side got the number of the ser through the XXXX report, called the number. The 1st time, it ringed, but no answer. The 2nd time, it was not going through. The person has shut off their phone. Here is the phone number of XXXX XXXX : XXXX. It is a Michigan code. So they might be from Michigan. After this incidence, XXXX had delivered to my address a box which was in which there was 100 piece of screws. The box weighted 2.30lbs on XXXX label. I still have the box here, and will send you photos and everything. 
Here is the detail on the box delivered by XXXX to my address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan, XXXX Weight = 2.30lbs 183 12 x 6 The sender of box is XXXX XXXX XXXX who is totally different than the name on my XXXX transaction report. That person who toke the {$460.00} out of my checking account is XXXX XXXX. 2 persons involved in this case. It looks it is an group of scammers who are doing this. 
When I received that box, I realized that someone was smart and scamming me with a fake box. So, I immediately called Wells Fargo Fraud department to report that. Because for me, there is a correlation between my XXXX Scam and the box full of screws that I have received. 
After that I sent a letter to the bank, they responded again with a denial of refunding me my money. I am a XXXX Personnel, I will not tolerate to strive to serve the country and some scammers will be stilling my money in my bank account. The bank did not care. 

So, after investigation in my side, I realized that one of old friend has used my old computer and logged into my account and got scammed in a laptop purchase through " Let 's go app ''. The scammer used a fake identity and fake number using " XXXX XXXX '' to hide their phone number. However ; I got the exact phone number where my money went which is XXXX. 

So what I need is my money back from Wells Fargo bank since they have all the information of the sacammer who is XXXX XXXX, so that they can reach out them. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation