Consumer complaint received 2020-04-22
Company: Navient Solutions, LLC.
State: IL
Product: Debt collection
Sub-product: Federal student loan debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
I am receiving repeated auto-dialer phone calls, sometimes as many as three times per day, from Navient Corporation concerning my student loan debt. I told them repeatedly I do not want to receive phone calls from them. The first time they called was on XX/XX/2020 at XXXX XXXX  but I did not answer. I called back the number that called me ( XXXX ) XXXX and when they told me it was regarding my student loans I told the person I just got my first job after graduating from XXXX XXXX and I would pay the monthly payment I owed when I get my first paycheck on XX/XX/2020. 

Despite my telling themI would make the payment, and then later telling them not to call me anymore, they keep calling me from their various phone numbers using an auto-dialer system. I know they are using an auto-dialer because when I answer their calls there is a pause, then I hear the line ringing until one of their representatives picks up the call. Here is a list of the times Navient has called me, including after I told them not to call me anymore : XX/XX/2020 at XXXX XXXX  from ( XXXX ) XXXX. I did not answer. 

XX/XX/2020 at XXXX XXXX  I called the above number back and told the Navient representative I had just gotten a job and would be able to pay the amount I owed when I got my first paycheck on XX/XX/2020. I can not recall for sure if I asked them to stop calling me on this particular call ( It's possible I did not because I did not expect them to start harassing me nearly every day even though I told them I'd be sending a payment ). 

XX/XX/2020 at XXXX XXXX from ( XXXX ) XXXX. I did not answer but called back the number later and found it was a Navient phone number. 

XX/XX/2020 at XXXX XXXX  from ( XXXX ) XXXX. I did not answer. 

XX/XX/2020 at XXXX XXXX from ( XXXX ) XXXX. I did not answer. 

XX/XX/2020 at XXXX XXXX  from ( XXXX ) XXXX. I answered and told the person on the line I did not want Navient to ever call me again. 

XX/XX/2020 at XXXX XXXX ( just 2-1/2 hours later! ) from ( XXXX ) XXXX. I answered and again told the man on the line I did not want Navient to ever call me again. 

XX/XX/2020 at XXXX XXXX  I received yet another call from ( XXXX ) XXXX. I did not answer and proceeded to block the number from my phone. 

XXXX at XXXX XXXX from ( XXXX ) XXXX. I did not answer but later called back the number and verified it is another Navient phone number. 

XX/XX/2020 at XXXX XXXX  I received another call from ( XXXX ) XXXX and did not answer. 

XX/XX/2020 at XXXX XXXX  I received another call from ( XXXX ) XXXX. I answered but after I answered their was a pause and then their auto-dialer system hung up on me. 

XX/XX/2020 at XXXX XXXX  I received yet another call from ( XXXX ) XXXX. I answered and again to the Navient Representative that I had repeatedly asked them not to call me anymore. I asked him if the call was being reported and he said it was. I then asked him if I could record the call and he said I could not. I then stated my name and the last four digits of my Social Security number and said " I do not want to ever receive a telephone call from Navient again. '' I doubt they will stop harassing me. Oh my gosh! They just called me AGAIN while I was typing the previous sentence! At XXXX on today, XX/XX/2020 I received yet another call from ( XXXX ) XXXX. I spoke at length to a Navient Representative who identified himself as XXXX XXXX. I reiterated again that I would be paying the amount I owe ( it's less than {$100.00} ) after I get paid on XX/XX/XXXX. 

In my new job capacity I am a XXXX  XXXX  XXXX  XXXX  at a Hospital in XXXX in the midst of my Orientation ( Training ) period. I am taking care of Covid-19 patients who are critically ill in the XXXX XXXX XXXX. I can not turn my ringer off because I need to be available to my hospital 24/7. I am being woken up when I am trying to get a little sleep by these harassing phone calls and it is causing me to be drowsy at work ( I work 12.5 hour shifts ). This is literally endangering my patients ' lives.

Company response to consumer: Closed with explanation