Consumer complaint received 2021-07-07
Company: Army and Air Force Exchange Service
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
Over the last three years, Ive consistently tried to work with the United States Air Force and Army Air Force Exchange. 

To rectify identity theft and fraud issues and bring my account into good standing. 

After six months of the worst customer service Ive ever experienced in my entire life and three years of noncompliance at Army Air Force Exchange, all the way up to the highest echelons of leadership. 

Its no longer a matter of seeking a vote of no confidence from the Board of Directors. 

When employees actively cover up and willfully try to defraud customers on record on the phone multiple times over the course of two years. 

Theres a history and timeline of preventing customers from access Two accounts in and timely manner. 

While simultaneously going behind customers ' boxes while assuring them that they would be probably followed up promptly and then customers finding out that their bills and then inflated by {$2000.00} while following up with law enforcement on three separate occasions. 

XXXX here for six change also knew his XXXX XXXX knew that I was due for neck and back pain-relieving procedures in XX/XX/XXXX. They further sent my wages to be garnished in the middle of me having that procedure forcing me to postpone it. 


XXXX XXXX at Army Air Force Exchange XXXX XXXX XXXX XXXX XXXX XXXX knew this several times and then lied about it when I called her back. She further refused to follow up with management or her staff regarding every one of the issues that I brought to the attention multiple times. 

When this was brought to both XXXX XXXX and XXXX and the loss prevention manager I was threatened. XX/XX/XXXX. 

This is after my XXXX bank card has been compromised six times causing me to have to replace it and be without funds. 
The fifth time that my XXXX account has been hacked And repeated hacks on my XXXX account resulting in the closure of all of them. 

Army Air Force Exchange then proceeded to send my information on to XXXX XXXX in Ohio in Delaware and Washington DC. This is after they informed XXXX and Social Security and IRS and Department of the treasury. 


While at the same time refusing to honor or credit any payments that have been made since XXXX legally and properly. 

As per XXXX every two weeks. 

And every two weeks since XXXX. 

The United States Air Force and Army Air Force exchange that been non-compliant and their financial obligations to their vendors and customers. Of which some happen to be permanently XXXX and have mobility issues. 

No, follow up by Army Air Force Exchange or the United States Air Force and identity theft, the employee in Security and Public Affairs Conduct, no follow up on cybersecurity reports, follow up on staff being absent without leave from the post, and follow up on dereliction of duty the United States Air Force Personel. And follow up by the United States Air Force on its employee 's felony fraud and Ponzi scheme is happening on face to the community. 
Now follow up on willful dereliction of duty and willful neglect of the victims of fraud and failure to advocate for victims of fraud on base. 

Now follow up by leadership on base on the conduct of each of the individuals of the XXXX XXXX and XXXX XXXX XXXX XXXX XXXX they refused to answer on why they were sitting on cybersecurity reports for five months. While being out of uniform. 

No, follow up on drug screenings for those same individuals including a XXXX XXXX and commander a XXXX XXXX XXXX XXXX. No, follow up on XXXX XXXX XXXX th Space Command on being AWOL from XX/XX/XXXX to XX/XX/XXXX. 

No, follow up on the contact of XXXX XXXX or the loss prevention manager or XXXX XXXX or the manager of the commissary or the main exchange or the gas station or the security XXXX or Public Affairs or the Command I was ever following up after refusing my mail. And police report on the conduct of employees happening in XXXX XXXX XXXX XXXX XXXX XXXX. 

No, follow up on a XXXX XXXX, a XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, the information security officer on XXXX XXXX XXXX XXXX, Information security officer at Army Air Force Exchange XXXX crediting my account and a legal and proper and timely manner. Why they were threatening customers with a {$10000.00} fine if I didnt send them five copies of my signature and medical insurance account information including XXXX XXXX and XXXX. 

And why the United StateXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas cant seem to follow up on routine customer requests in the seven and 10 business days every other customer and business is required to buy law in America under the consumer protection act and Fair Credit Protection, And freedom of information act. 

The United States Air Force personnel are in direct violation for willfully withholding reports on employees committing a felony fraud against customers while selling secrets And customer account information to individuals in entities overseas. 

Each individual is still me in an email is keenly and very aware of the actions that they are doing as XXXX XXXX was caught on record perjured himself with the correct address and didnt seem to want to follow up on that correct address with freedom credit repair. XXXX XXXX has perjured herself for three years in a row. As has XXXX XXXX from XXXX Air Force Base Main Exchange. XXXX XXXX, XXXX, and Store Loss Prevention Managers were all aware of the situation and lied about it, and perjured themselves multiple times, and after the Loss Prevention Manager threatened me as I was giving him the Attorney General 's phone number on XX/XX/XXXX three years after not researching and honoring Army Air Force Exchange 100 % Guarantee on ANY Identity Theft Issues. Instead, each employee contributed to the fraud by sitting on a report, covering them up from management, refusing to make calls and emails, refusing an official XXXX XXXX Police Report. XXXX XXXX, XXXX XXXX, and XXXX XXXX all went behind Law enforcement, XXXX XXXX Staff, and XXXX customers while engaging in Gift Card fraud. XXXX XXXX and XXXX XXXX were recorded several times, lied about accounts, threatening customers, and bragging that XXXX XXXX could not lose his job. 

XXXX space command security squadron repeatedly refused cybersecurity reports and updates. XXXX XXXX XXXX XXXX sat on emails and returned physical police reports by mail without submitting them. XXXX XXXX a Command refused to go across the street and interview Employees about the fraud situation on base. 
XXXX Space Command Security personnel were out of uniform and drunk On duty. 


Resulting in prolonged financial hardship and undue stress due to willful neglect on the part of active-duty XXXX XXXX security personnel refusing to advocate for victims of a XXXX XXXX perpetrated by their friends and coworkers on base. 

Each of the Managers and Employees, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, Loss Prevention XXXX, HR Supervisor, XXXX XXXX XXXX XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Public Affairs XXXX Space Wing, Commander XXXX Space Wing all need to be removed from XXXX XXXX or Office and each prosecuted to the full letter of the XXXX under XXXX XXXX Dishonorable Discharge mandated law and Federal Criminal Law under Consumer Protection Act and the Fair Credit Reporting Act, Felony Wire Tap Fraud, Failure of XXXX Space Wing to report XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Failure of XXXX Space Wing Public Affairs to Address fraud and poor XXXX and Security conduct and very poor performance on base and promptly. 

Failure of XXXX XXXX to instill order and discipline on base, Failure to stand a watch, failure to report for duty in official Government XXXX, Failure to advocate for victims of fraud on base, and for willful dereliction of duty on multiple occasions since XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation