Consumer complaint received 2018-06-26
Company: Diversified Consultants, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX, we sold our house. At that time, we had XXXX XXXX XXXX/XXXX  service. I called to let them know we needed to cancel because we sold our house and was moving to a temporarily residence with family/friends for about 2-3 months. XXXX advised to send all the equipment back, which I did in XX/XX/XXXX via XXXX drop off. They would suspend our account until we moved to our permanent residence. On XX/XX/XXXX, we moved to our permanent. However, we moved into lofts/apartments and our only choices for cable are XXXX XXXX XXXX XXXX or XXXX because the residence does not allow XXXX installation. I decided to go with XXXX XXXX XXXX XXXX and when I called them in XX/XX/XXXX to set up service, I let them know that my XXXX account was suspended, but I needed to cancel since we are installing XXXX XXXX XXXX XXXX. Everything was going fine and then, I started receiving bills from XXXX account number XXXX in XX/XX/XXXX. I explained my situation that we no longer lived at our previous address and said we know have XXXX at our new residence and we no longer lived at our previous address, but my explanation went unheard. I continued to receive bills from XXXX in XX/XX/XXXX, XX/XX/XXXX and finally in XX/XX/XXXX I spoke to XXXX XXXX XXXX XXXX and explained my situation for which seemed 100th time and that agent apologized for my frustration. Agent said, I shouldn't have to go through all this and would make it right. I have heard that before, so I was not too optimistic. But, on XX/XX/XXXX, I received a series of emails from XXXX to confirm my account has been updated with a credits of {$11.00}, {$210.00}, {$22.00}, and {$4.00}. In addition, I received an email from XXXX informing me that regrettably my XXXX XXXX was disconnected. How could it be disconnected when I had sent the equipment back in XX/XX/XXXX and didn't have the service since then? And then, I received a statement from XXXX dated XX/XX/XXXX, I received a bill from XXXX for {$57.00} to please pay. No explanation of why I was being billed only to please pay upon receipt. I received the billing statement on XX/XX/XXXX, and I immediately called XXXX at XXXX XXXX CST and spoke with an agent and said it showed a XXXX balance. So then, on Monday XX/XX/XXXX, I received a collections call from Diversified Consulted Inc. that I owed {$59.00} to XXXX. XXXX has reared its ugly head, I stopped the agent and told them to DO NOT CALL because it has been a nightmare to say the least and went on to say the account was cancelled and now have XXXX XXXX XXXX XXXX and to not call be about this ever again. I called XXXX XXXX XXXX XXXX and here I go again, I explained what happened and was beyond fuming for this going on for a year. Come to find out XXXX is charging for cancelling fee. REALLY? I am still with XXXX XXXX XXXX, why am I getting charged this fee. Please help me and make this right because this people are causing me anxiety and stress for something I shouldn't be paying.

Company response to consumer: Closed with non-monetary relief