Consumer complaint received 2022-08-13
Company: I.C. System, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I had to use the services of XXXX and their baiid machines. After I recieved notice from the state of Illinois that I could have the device removed I contacted XXXX and I set up the device removal and I paid my administrative closing fee to close my account. Later thay evening I found someone who did mobile removal of devices and I paid them to come remove the device and opted to use them instead of waiting another 2 or 3 days until my removal was scheduled. Nothing states that I couldn't do this and was ready to get the device removed. The guy said I would be receiving an email with my reciept and a return label to send them back their device. This was on XX/XX/XXXX. The same day I paid my closing fee. I hadn't heard anything by XX/XX/XXXX so I decided I'd log into to their website and message them and ask about my reciept for removal and the return label. An agent of theirs closed the conversation without even sending any response, this was after I recieved the notification the message had been read. I then sent the message again and got an automated response stating no agents were available so I left another message stating someone needed to call or contact me about the return label and reciept. I didn't ever hear anything until I recieved a notice of an almost XXXX dollar. They originally claimed this was for using their services and they were somehow unaware the device had been removed from my vehicle. This is all after I settled my last bill and closed my account. They kept billing me for services after I closed an account and hadn't been using their services. Upon them learning that my device has vern removed they stated the charge was for using an alternative removal method and then said it's because of a non returned equipment. They just sent me the return box a few weeks ago but have told them I want the bill wiped out because I'm not paying for their own negligence and failure to send the label i asked about and got ignored and was comepletely disregarded vby one of their agents. I am.not paying them a XXXX  because they have already done their fair share of shady practices to extort extra money put of me and I have proof of this. They would schedule my maintenance o. XXXX when they know the shop I used was closed on XXXX. I even reached put to the shop the following Monday and they never recieved any work order for my vehicle so the company was lying XXXX  atkeast 2 occasions saying I was scheduled on Fridays and when I'd go the shop would be closed. That resulted in me getting locked out of my vehicle which then requires a lockout fee of around XXXX bucks to be able to drive again. I caught then redhadned by asking the shop about work orders before talking to XXXX. I provided proof of this experience for my disputes as well and XXXX is failing to see my account was closed on XX/XX/XXXX when I paid my closing fee and had the device removed. They also fail to acknowledge the shady practices used by the company to extort additional fees and that the charges all came after I had closed my account and was no longer a customer using their services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation