Consumer complaint received 2021-11-21
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX XXXX Complaint First Complaint First complaint XXXX Wells Fargo XXXX XXXX - Incompetent And Dishonest The bank keeps me under threat of foreclosure despite the fact that I have made every payment billed in full and on time. There is about {$800000.00} in property equity. No doubt they would love to foreclose, steal my equity, and enjoy a XXXX profit. 

Loan payment calculations extort excessive escrow for upcoming real estate taxes. 
Monthly payment real estate escrow calculations are exorbitantly excessive. 
XXXX XXXX provided an estimate for its real estate bill for calendar year XXXX at {$400.00}. The bank has noted this amount in its escrow details. All prior year real estate taxes have been paid or refunded. 
The escrow balance is about {$10000.00}. Regardless, the bank charged me {$890.00} for real estate escrow on both my XXXX and XX/XX/XXXX payments. These excess payments total {$1700.00}. This XXXX times the total estimated XXXX real estate taxes due and adds to the high balance of misapplied escrow. These escrow amounts are higher than their monthly statements show. 
Before filing the first complaint, I made several calls to the bank to fix the escrow. They flatly refused to redo the escrow calculations. 

In the suspended payment balance, the bank claims a debt to me for real estate taxes already refunded by the XXXX in connection with senior real estate tax relief. The bank plans to get paid XXXX. 

As a senior, XXXX XXXX granted me real estate tax relief for calendar years XXXX and XXXX. Accordingly, the XXXX made the following refunds to Wells Fargo as the escrow agent : Calendar Tax Year XXXX Refunded {$5000.00} on XXXX XX/XX/XXXX Refunded of {$5300.00} on XXXX XX/XX/XXXX Calendar Tax Year XXXX Refunded {$5100.00} on XXXX XXXX Under the XXXXmnibus Federal Spending BilXXXX, beginning with the XX/XX/XXXX payment. mortgage payments were suspended. 
Each of the suspended payment includes real estate escrow amounts at about {$1000.00}. Despite being refunded, my suspended payment debt still includes relieved and refunded real estate escrow. 
The bank holds escrow balance XXXX, neither applying it to reduce the suspended payment balance or refunding it to me. As of XXXX XX/XX/XXXX, the bank reports an escrow balance is a {$9900.00}. This will increase by {$890.00} when my scheduled XX/XX/XXXX payment posts. As earlier noted, the loan statements and the online payment details differ. 

I asked the bank not to bully and coerce me about their other loan programs.The first step of their loan programs is to agree to let the bank decide which loan program, including surrender of the property for short sale, the bank thinks is best. The bank refuses to address any loan complaints without this agreement. The bank has already demonstrated incompetence and questionable integrity on my current loan. They can not be trusted. 
I suspect I am XXXX of many abused customers. 

Each week, the bank leaves multiple messages on my mobile, at my office, and at my home. They also texted me but I stopped those. I filed a formal written complaint. I expect a fully documented written response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief