Consumer complaint received 2023-04-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
In XXXX, Bank of America negligently failed to remove previous liens that were paid off by more recent mortgages. I tried for 2 to 3 months to get the bank to cooperate with getting the old liens removed because I was awarded a XXXX program award of {$50000.00} to bring my mortgage current but they notified me that supposedly I had 3 liens against my property at that time and I had to get it remedied before they would give me final approval. I had to accomplish that before 2 months. Bank of America would not respond to me. I finally got through to them by utilizing the new loan line and convincing personnel to transfer me continuously until I reached the right person who started to help me get the previous liens removed. By the time it was accomplished it was too late and due to their negligence and direct inhibiting me from accomplishing it in a timely fashion I lost the {$50000.00} XXXX award. Then I was guided into a different process by Bank of America which was significantly detrimental in its financial effects compared to the XXXX program that I was awarded and then lost due to Bank of America 's negligence. Since the inception of that modification plan I have made really no financial progress after making payments on time and consistently from XXXX to XXXX. After the bank lawsuits and the Colorado Attorney General received money to these matters which involved direct wrongdoing also with Bank of America such as them stopping me making payments for 13 months while being unable to speak as to why, the Attorney General merely responded to me saying they were too busy to help me. With the evidence that I provided them at the time they would have likely resolved the matter quickly and likely for the bank 's actions against me would have resulted in the bank turning over the deed of trust and canceling the mortgage. This statement is made supported by other actual cases that were on point with the circumstances that I was dealing with Bank of America at that time. Still the Attorney General of Colorado was too busy to help me. The FHA saw the issue with the liens on record that were errant on record and even told me that it was clear the old ones should not be there because they could see the more recent mortgage finance that would have automatically paid off the previous debt and released the lien. The bank has to put in for the release of lien however. The FHA rep told me with this so clear they should have honored the XXXX program whether they were cleared before or after the two month period. There are several more facts that play into this situation which demonstrate and establish fraud and wrongdoing. This is the initial point of entry with a very specific identifiable damages and outcomes due to the negligent actions by Bank of America which is provable as a matter of the records by XXXX, FHA, Colorado Attorney General, Bank of American and now XXXXXXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation