Consumer complaint received 2021-12-01
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX I received an email stating that my capital one bank account was closing as a result of a dispute I made against a company by the name of XXXX. Capital One stated that my account was inconsistent with their terms and conditions and due to this my account was being closed. I have attached a copy of the original email, the email states that my balance would be mailed to me by check in 7 to 10 business days. After reading this email, I called the bank to get a better understanding of what was going on with my account, while speaking with a customer service representative, I expressed to her that I just received a business PPP Loan and I wanted to know how I could go about removing the funds without the bank sending out a check as they previously stated in the email. Prior to me telling the customer service representative about the PPP loan, there were no issues on my account regarding the funds I received with the PPP Loan. The customer service representative then expressed that since I received the PPP Loan, she was flagging my account and transferring it to the fraud department. This was very shocking to me, I felt as if I was treated very unfairly by capital one. I spoke to the manager in the fraud department, I was told to provide Schedule C Tax Documentation, Secretary of state business licenses, and the PPP loan promissory note. On XX/XX/XXXX I emailed capital one all of the requested documentation. On XX/XX/XXXX I received a call from Capital one Fraud department, I spoke with XXXX, she verified my information, asked me questions about my business, stated that she was able to verify that I have been in business since XXXX, she expressed that she was able to find my business information on the secretary of state website, and she expressed that she would be releasing my funds and opening my account back to full access. I was able to pull funds from my account on XX/XX/XXXX after speaking with XXXX. On XXXX XXXX I received another call from capital one stating that my account was being closed again, and that I was unable to receive the remaining funds. I was asked to provide more information about my business which I did email the requested documentation. 

I have contacted the lender who has stated they have no knowledge as to why capital one has held my funds. I have contacted the who has also stated they have no knowledge as to why capital one has held my funds. I have also contacted the IRS and none of these organizations have any knowledge as to why this has occurred. On XX/XX/XXXX I spoke with a customer service representative who stated that the secret services, the lender, and as well as the XXXX contacted the bank and stated that my funds should be sent back to the lender, I was shocked and in distress when I heard this information because I did not understand why. I asked to speak with a manager for more information, the manageXXXX stated that he did not have to give me any additional information and that the funds would be unavailable to me. I have been treated like a criminal by your company, my business has been open since XXXX I was eligible for the funds I have filed a Police Report and FTC report against capital one. I have contacted a lawyer who will assist me in bringing this information forth to a judge in my area. I am attaching the following for reconsideration, as I would like to remove the {$6.00}, XXXX from my account number XXXX I have attached the following : Police Report FTC Report Secretary of State Business Licenses XXXX XXXX  Letter XXXX XXXX XXXX XXXX XXXX XXXX  Related Emails XXXX Business Account Emails Original email stating my account was back opened after receiving requested documentation You may also visit my business website address using the following link which has been active since XXXX : XXXX  : XXXX You may also visit my business ( Review Page ) by using the following link, you may view reviews from XXXX : XXXX : XXXX Business Phone Number is : ( XXXX ) XXXX I can be contacted at : XXXX Thank You, XXXX XXXX

Company response to consumer: Closed with explanation