Consumer complaint received 2022-09-13
Company: Amsher Collection Services, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I first want to say I have been a customer of XXXX for over 20 years. XXXX and XXXX have been advertising that XXXX is now part of XXXX. I received a flyer in the mail from XXXX advertising an XXXX  XXXX XXXX  plan. By choosing this plan would save us alot of money compared what I was paying XXXX. ( Mind you XXXX is now part of XXXX as they say. ) XXXX XXXX I called XXXX up. I explained I was a XXXX customer for over 20 years. They knew this. My wife 's phone was up for a new one. The upgrade was ok 'd by XXXX.I also asked for a XXXX. They sent me the new XXXX  XXXX for my wife and the XXXXMy wife went to XXXX and they put her original phone number in it. I thought nothing of it. ( Again XXXX is part of XXXX. ) XXXX XXXX bills me {$130.00} XXXX XXXX bills me {$120.00} XXXX XXXX bills me {$130.00} XXXX XXXX bills me {$100.00} XXXX XXXX bills me {$130.00} XXXX XXXX bills me {$130.00} XXXX I called up XXXX and told them I am getting billed from XXXX and them. I told them I need to cancel with them about the billing issue and I need refunds. They obilged with one. I was given a credit of {$130.00} for XXXX refused to give me the other months. I cancelled with them on XXXX so I get no further debits. 
As things starting to get out of control I found out that XXXX never migrated my acct with XXXX. I found out that there was a new number on my wife 's phone that we never knew about.XXXX  So the system kept thinking it was in use. 
My wife has gone back to the original store to try to clear this up. They could not do anything about it. My wife has talked to people from XXXX over and over again to get this sorted out. They would give her confirmation numbers. 
XXXX Conf number # XXXX XXXX # XXXX # XXXX XXXX # XXXX # XXXX Time and Time again my wife would explain this to the customer service. They would listen and listen. It fell on deaf ears. She tried to return the XXXX many times. They said they would send her an email with a return label. It never showed up. This has been extremely stressful to my wife and my self. 
XXXX did not care what I had to say about this. They acted like they cared and wanted to help us, but that was not true. I have never been through anything like this. 
XXXX We got our first collection letter from : AmSher Collection Services , Inc XXXX XXXX XXXX, XXXX XXXX XXXX, AL XXXX XXXX The letter stated we could dispute this. I did and sent them a letter with documents. It had dates, amounts, what had happened. I never heard from them. So, I called. They told me XXXX reviewed this and did not agree. 
AmSher had now given our account to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX In fact as I was writing this the XXXX XXXX XXXX XXXX called. 
I and my wife have been trying to solve this for along time. No one wants to listen to us or care. We feel like we are 1 ant in a huge ant pile. This is not right as a consumer that a huge company and trample on people. They sent this to collections to ruin our credit. 
I do not owe them for a new phone. That was an upgrade totally understood by both parties. We went into collection on XX/XX/2022. Please help us.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation