Consumer complaint received 2017-08-10
Company: SYNCHRONY FINANCIAL
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Hello- Back in XX/XX/XXXX ( yes, XX/XX/XXXX ), I bought a pack of guitar strings for {$3.00} from XXXX XXXX ( at that time a XXXX XXXX - XXXX XXXX card ). Around this same time, I switched addresses and in fact did not once ever receive a statement from this company about my very small purchase in XX/XX/XXXX ( not one statement ). Over the course of 5-6 years, this account grew into almost {$1000.00} in interest alone on 1 purchase : a pack of guitar strings. I ran my credit back in XX/XX/XXXX ( when I discovered this ) and contacted XXXX XXXX 's corporate office at that time ( XXXX ) and we came to an agreement. I would pay {$55.00}, the account would be closed, and this would not ( a promise that they made ) ..this would not even show up on my credit report. They also took a great deal of responsibility for this ordeal and it 's drastic impact on my credit. I also informed XXXX XXXX  that I have purchased 6-7 guitars from them over the years. But since then, they have no record of anything and neither does any bank associated with this horrific disaster. Since then, any credit card I have opened has had a very high interest rate and I was informed that it was due to the XXXX XXXX card in every instance. Recently, I almost was denied a personal loan and was told it was because of this XXXX XXXX card from XX/XX/XXXX! My personal loan as well has a higher rate ( 10 % in fact from a credit union ) ALL due to the negative impact from the XXXX XXXX card which I paid in full. Of course, I had some credit cards as well with high amounts but was informed the negative impact from the XXXX XXXX card is what determined the high % interest rate. I have contacted XXXX XXXX 4-5 times over the past few years and they basically tell me 'tough luck ' ( or I could phrase that another way as they are truly a despicable corporation ). 'We can not find your account, it does not exist '. 'We have switched from XXXX XXXX to Synchrony Bank . Please contact either of these banks to see if they can locate your past account '. NO BANK, NO COMPANY, absolutely no-one can even find me by my name, SSN, anything ... it is as if the account never existed. YET it is still on my credit as a negative when I was promised from day one that it would never even go on my credit. So now we are 14 years later ( XX/XX/XXXX ) and XXXX and XXXX reviewed my recent dispute. Their response was : 'looks like it 's going to stay on your credit! '. I love that no research was made by XXXX or XXXX and I was given a blank, computerized statement that sounds just like XXXX XXXX 's lame excuses. For the love of XXXX, I 'm really not asking much. I 'm asking for XXXX XXXX to be held liable for their lack of ethics, organization, and actions. My next step is legal action if this is not removed. I 've had enough of being taken advantage of ( primarily the extremely high interest rates from other banks due to this, not being eligible for a home loan, etc ... all due to this XXXX XXXX card from XXXX ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation