Consumer complaint received 2019-06-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
On XX/XX/19 I contacted Bank of America to see what options they had for me to do a balance transfer. I currently have a credit card with them, with a limit of {$31000.00} that don't have a balance, and wanted to see what options they had, if I wanted to do a balance transfer. The agent mentioned that they did offer a balance transfer but the term were shorter than what I wanted using my current card. The agent said that I could apply for a different card that offers zero percent for 15 months, and there was no transfer fee do to the balance transfer. He said he would put in the request to transfer {$22000.00} to pay off my other card, and then open the new card. I agreed to apply for the new card, but he only requested my personal information and not my husbands. I asked why he did not need my husbands info, since my husband makes all most all the household income. He said he didn't need it, that its all based on just myself and the entire household income. After I completed the application over the phone, I asked what was I approved for, and he said he didn't know and I would need to call back the next day to see. I questioned why he didn't know the how much I was approved for, and all he said was to call back the next day. I asked, what if I'm not approved for the {$22000.00} requested, he said no problem, we will just use your current card that has a limit of {$31000.00} and put the rest on it, and still give you 15 months zero percent and no transfer fee using my current card. I questioned why didn't you just use that card, and give me that offer? He didn't know, just said to call back the next day. I called today XX/XX/19 and was told I was approved for {$16000.00} on the new card, and would get 15 months zero percent, no transfer fee, but that was all. I gave my story again that I was told the rest would be applied to my current card and receive the same zero percent for 15 month was and no transfer fee, but the agent said they won't do that. I asked for a manger and spoke to XXXX was a resolution agent, gave her my same story again, but again she would't honor what the original agent promised me. I told her to pull the recording so she could hear exactly what I was promised. I told her I feel that I was totally mislead and why was my credit pulled, and offered a new card, when they wouldn't do what he promised me? XXXX said all she can do, is transfer the of the {$16000.00} and do zero percent for 15 months and no transfer fee, but that was all. I'm XXXX years old, have perfect credit, didn't need another credit card, but feel like Bank of America totally mislead me, and now has pulled my credit, and won't honor what they told me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief