Consumer complaint received 2020-07-03
Company: CL Holdings LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
I have been working on my credit report diligently and this account is showing as a derogatory collection. I originally tried to purchase a XXXX XXXX, I think it was, from XXXX XXXX in XXXX, Fl. and has since been sold to Jefferson Capital. When I went to pick it up from XXXX XXXX and do paperwork, salesman informed me that something was wrong with that car so he sent it to the shop and brought out a XXXX XXXX instead. I agreed because I was desperate. I had nothing but issues with it and the gap insurance seemed to not cover anything. The car was a XXXX and I took it off the lot in XXXX, I believe. I called service dept several times for different issues and all they would tell me is " XXXX '' won't cover it. The last problem, which I was done dealing with them at this point, was a horrible smell coming from the a/c usage. I paid {$120.00} to XXXX XXXX, ( XXXX, gap ins ) recommended they were closest to me, XXXX, Fl ) for them to fix it and when I got it back it still smelled when using a/c. XXXX would not pay for it. I had the car approximately 4 months. I asked them to come pick the car up and I would like to end the contract. They indeed, picked the car up. I spoke with the salesmen most of the calls I made other than the service dept. This was 3 years ago so I'm sorry, but I can not remember their names. My credit report is showing I owe Jefferson Capital {$15000.00}, which was the ORIGINAL price of purchase, AND they have the car and I paid payments while I had possession and a {$500.00} down payment! These amounts may seem petty to them, but they hurt my pocket tremendously! I spoke with Jefferson Capital and tried to negotiate a fair price, and they did come down considerably but I still don't feel that I owe {$6500.00} ( Jefferson Capital settlement offer ) for a car I had constant issues with and no longer own and ONLY owned for approx 4 months, and XXXX XXXX  has been in possession of the car, since XXXX. I should have known they possessed shady practices, when he brought me out a whole different make, model and size of car I originally wanted to purchase but then again, I thought to myself, " at least he was being honest about issues with the original car I chose ''. I think its horrible that consumers are constantly pushed into contracts by unfair and dishonest business practices and there are no repercussions. I know I'm not the only consumer to be duped by XXXX XXXX. I read some of their reviews after the fact. I now read reviews EVERY time I have to make a purchase of something so expensive and even purchases not so expensive. I would be happy to see this account removed from my credit report. It is a huge stumbling block for my future. I wasn't going to report this but I ended up deciding that, I tried to work with both XXXX XXXX  and Jefferson Capital to no avail and I deserve this removed from my report. I would like to thank you for your efforts in helping me bring a close to this nightmare. If you have any questions for me, I can be reached at XXXX. Thank you so much for your time. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Jefferson Capital XXXX

Company response to consumer: Closed with explanation