Consumer complaint received 2019-06-06
Company: Premier Student Loan Center
State: LA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Premier Student Loan Center approached me in XX/XX/XXXX. They offered services to prepare and submit the documents for my student loan forgiveness programs. As a third party company they would receive my payments, take a fee, and applying said payments to my loan servicer. I accepted the offered services, signed a contract, and began making payments. I was supposed to be signed up for the following forgiveness programs : Income Drive Repayment Plan and Public Service Forgiveness. However, 17 months later I am finding out that they never submitted my Public Service Forgiveness application that I sent to them, causing me to lose the years of service that should have been applied toward my loan forgiveness. The requirements of this program are 120 payments. I started paying this company on XX/XX/XXXX, however, the company that actually services the loan, XXXX XXXX, has no records of payments until XX/XX/XXXX. The first records of {$0.00} payments are on XX/XX/XXXX according to Department of Education. Not only did the Premier Student Loan Center not report any type of records stating I was making payments for 6 months ( XXXX ), but also they have take 17 payments that will not go toward my public service. That is 17 months of service lost. I have now been enlightened by XXXX XXXX that my payments to them were {$0.00} payments, due to the Income Driven Repayment Plan, allowing the Premier Student Loan Servicing to pocket every penny of every payment and not do anything toward the actual forgiveness of my loan over the 120 payments as promised and signed in my contract. When I was approached by this company the only program I wanted was the Public Service Program which they failed to submit. This company claims that they are a document preparation company and the contract states " 2. Performance of Services. Upon receipt of all information from Client, Company shall promptly analyze Clients situation, review the information provided by the Client, and complete the application forms required for the DOE program ( s ) that have been selected by the Client. Company shall prepare for filing an application to initiate a federal student loan consolidation through the DOE on behalf of Client, or alternatively and at the Clients option, identify and apply for other DOE-sponsored programs suitable for Client. All completed applications shall be delivered by Company to Client for Clients approval,  signature and direct submission to DOE. '' However they completely failed to do what they contractually promised on top of extorting my payments. 

Payments are listed below : XX/XX/XXXX {$230.00} XX/XX/XXXX {$230.00} XX/XX/XXXX {$230.00} XX/XX/XXXX {$230.00} XX/XX/XXXX {$230.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} Totaling : {$1600.00}

Company response to consumer: Closed with monetary relief