Consumer complaint received 2020-07-09
Company: Paypal Holdings, Inc
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
PayPal Fraud PayPal XXXX XXXX  fraudulently opened a credit account in my name without my knowledge or approval on or about XX/XX/XXXX. 

No confirmation or other information was ever sent to my mailing or email address, or to my phone numbers therefore I did not know the account existed until approximately XX/XX/XXXX. 
I learned of the account because a collections department of PayPal/XXXX XXXX called my phone stating I was delinquent for XXXX payment. They further stated I owed a balance of approximately {$6000.00}. 
I explained it was not my account and they said they would remove it from my name since they had a different email address connected to the account than my actual email address. 

They also explained that over the months that payments had been made to the account but that those payments bounced or were fraudulent payments ... never actually getting credit. This didnt make sense. Why did they show valid credit payments if they bounced, and why did they continued to allow charges on a delinquent account that was receiving fake payments? 
I had several conversations with XXXX XXXX. 

Upon contacting the credit bureaus I learned my score had dropped nearly 100 points due to the opening and subsequent delinquent status of this fraudulent account. They asked for a police report which I filed and sent them copies.

My fraud claim is now denied by XXXX XXXX. They refuse to tell me what form of payment was made to the fraudulent account, the financial source, and how they confirmed I am the source of those fake payments. 
I did learn from their personnel that PayPal transferred all their banking and accounts to XXXX XXXX  on XX/XX/XXXX, one week after PayPal fraudulently opened an account in my name. 
XXXX XXXX  claims PayPal opened the fraudulent account but they refuse to give me a PayPal contact number stating PayPal is closed XXXX XXXX  states that all the charges on the fraudulent account were made to the same online vendor/retailer : XXXX XXXX. Upon finding a website for XXXX XXXX I see that company does not list PayPal as an accepted form of payment. Their online product is none that I have ever heard of. Something to do with internet privacy packages for worldwide distribution. This seems to be an issue for the FBI. 

Due to the circumstances of my excellent credit 800+ on XXXX of XXXX, my senior age of XXXX being targeted as an unsuspecting elder, and the timing of the PayPal transfer to XXXX XXXX  I suspect that this fraud was committed by a PayPal financial employee to launder money to themselves. The so-called charges to a vendor that doesnt show PayPal as a form of payment doesnt make sense. 

XXXX XXXX  claims they do not have to confirm a credit card account as legitimate by mailing confirmation to the physical address. This also doesnt make sense, as all credit card companies do confirm by mail to the legal address of the accepted card holder. 
PayPal and XXXX should be held accountable for their on-going fraud against me. PayPal was successfully, by class action, sued for this in the past. Credit bureaus should not allow this fraud account to ever be on my reports. 
I have provided a copy of the police report and other documents attached to this complaint.

Company response to consumer: Closed with non-monetary relief