Consumer complaint received 2019-10-07
Company: BARCLAYS BANK DELAWARE
State: NH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I believe that I was treated unfairly by the credit card company. I had held the card for over twenty years and paid my full balance on time. However, on XX/XX/XXXX I signed up for paperless statements for my XXXX/Barkley Credit Card. I did not use that card regularly so I hadnt noticed that I hadnt received an electronic bill for a {$6.00} car wash that I made on XX/XX/XXXX. The emails must have gone into my junk mail. I also never saw any notices about late fees. It wasnt until after they closed my account, because of a {$6.00} charge, that I received a notice in the postal mail on XX/XX/XXXX. I dont think it was fair that they didnt give me a warning by mail. Since, I had just signed up for paperless and never responded to emails it seems like that would be protocol to have reached out to me by postal mail for phone. 

I contacted Barkley the day I received the notice in the mail that my account had been closed. I immediately paid the balance. The woman on the phone was able to forgive most the late fees and interest because she said I had been a loyal customer. She also told me that she was aware that XXXX statements had gone into other peoples junk mail. 

At the time I had no idea how it was going to affect my credit score that had been XXXX and in the 800s for years. This one {$6.00} incident caused it to drop to XXXX. It hasnt gone much higher since then. 

I contacted XXXX by mail and I asked them to adjust what they had reported to the credit agencies especially since the bill had been paid and that I had always paid my bills on time. 
They sent me a letter that said they could not adjust my account to eliminate the problem to my credit score. They stated it would create an inaccurate representation of your account. 
But this reporting causing this dropped score is what does not correctly represent my credit history. 
They never sent me a hard copy in the mail before shutting my account. I have a XXXX XXXX that I have a monthly balance of at least {$1200.00} that gets paid immediately and I never carry a balance. But a missed {$6.00} bill dropped my FICO score over 100 points. That is not a fair representation of my credit. 

I also contacted the three credit bureaus. The responses were hard to read but it appears that XXXX XXXX reply dated XX/XX/XXXX told me the information does not currently appear on my credit report. It looks like XXXX on XX/XX/XXXX also said it wasnt reported on their credit file. I did not receive a response from XXXX, but was so frustrated I dropped it. However, since then my car insurance went up because of my lowered score. Furthermore, in XXXX when I bought a new car I qualified for 0 % interest, I recently traded in that car and my new car loan is 6 %. So realizing the devastating effect the inaccurate portrayal of my financial situation and credit history is taking, I have continued to ask people what to do and someone recently encouraged me to reach out to the federal Consume Financial Protection Bureau.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation