Consumer complaint received 2019-05-22
Company: One Technologies, LP
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I was charged a total of {$600.00} by XXXX XXXX ( One Technologies LP ) consisting of 15 charges of {$39.00} and 1 charge of {$1.00}. The {$1.00} charge occurred on XX/XX/XXXX and each subsequent time ( x15 ) was charged {$39.00}. The last charge occurred on XX/XX/XXXX. These charges were on a small business credit card. I would have continued to be charged had an audit not been performed by myself ( owner of the company ). I immediately cancelled the credit card associated with this company on XX/XX/XXXX. I submitted a fraud charges dispute with my bank ( XXXX XXXX ). I received notice from XXXX  XXXX that the charges from this company were legitimate despite me never giving personal information to them. So my claim was denied. I then called XXXX XXXX XXXX to immediately close whatever membership I was signed up for. The company confirmed the 16 charges amounting to {$600.00}. I made a complaint to this company that I did not voluntarily or knowingly sign up for their services. I never provided an email, billing information, or personal information so I have no idea how they received this information or who sold them this information, or who they partner with to get my information.. 

I requested a full refund from them on XX/XX/XXXX. I was granted a single refund for {$39.00}. I called back on XX/XX/XXXX and then again on XX/XX/XXXX. The 2nd call resulted in another refund of {$39.00}. The 3rd call resulted in 2 refunds of {$39.00} after speaking to a supervisor who was " authorized '' to give 2 more refunds. The phone rep said he was not authorized to provide any more refunds and that the remaining charges would be sent to the " billing '' department in " corporate '' and that they would review my account and make a determination in 3-4 business days. Of course 3-4 business days has passed and no contact has been made with me regarding the outcome. Over the phone, their responses confirmed that they could not be trusted because I used logic and sequence to reason with them, and they could not provide a logical response. Another reason why they can not be trusted is because they claim to have sent me emails regarding my account, which over the years of having my email account, I never received a single email until I contacted them and told them to send me emails to make sure they they tell me on the phone is on paper in email. The phone reps just constantly give me a runaround and provide no meaningful response when I ask a straightforward question. 

I made a 4th call on XX/XX/XXXX and they referred my case to the " legal '' department and said they could no longer help me over the phone. A member of the " legal '' team would call to assist me in 1-2 days. I told the rep that someone from billing in corporate was supposed to already have called me, as was stated to me in earlier phone calls. And as expected, no one from corporate called. 

This company has a history of questionable practices/scam. A XXXX lawsuit filed by the Illinois and Ohio Attorney Generals and the FTC on behalf of customers who were duped into this shady credit monitoring company. The settlement amounted to almost {$20.00} million being refunded to customers as of XXXX per FTC. An internet search of XXXX XXXX XXXX complaints results in numerous complaints that parallel mine exactly, and the litigation is public knowledge on FTC.gov. 

I am also a victim of this scam. It just so happened I was scammed starting in XXXX and not when this lawsuit was filed and settled.

Company response to consumer: Closed with monetary relief