Consumer complaint received 2022-04-17
Company: WELLS FARGO & COMPANY
State: WA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
Your Wells Fargo card has shipped Wells Fargo Online Sat, XXXX XXXX, XXXX XXXX  ( XXXX hours ago ) to me Wells Fargo logo Your new card is on the way We have shipped your new Wells Fargo Debit Card ending in XXXX. This replaces your Debit Card ending in XXXX. 
You're receiving this new card because you recently requested a replacement card. 
Your new card will arrive in 5-7 calendar days in a white envelope with the Wells Fargo logo in the upper left hand corner and a XXXX XXXX XXXX SD return address. 
Front Image of Envelope Wells Fargo Debit Card Envelope For your protection, please activate your card right away when you receive it. Follow the instructions on the sticker attached to your card. 
If you don't receive your card within 7 days, please call XXXX XXXX XXXX XXXX. Phone Bankers are available 24 hours a day, 7 days a week. 
Thank you. We appreciate your business. 
Sincerely, Wells Fargo Debit and Prepaid Cards wellsfargo.com | Security Center | Contact Us Please do not reply to this email directly. 
XXXX XXXX XXXX XXXX XXXX PM ( XXXX XXXX ago ) to Wells gee thanks, after my account has been : LOCKED for 3 weeks and I just learned that once I posted my NEW ADDRESS in XXXX in place of my OLD MAILING ADDRESS XXXX XXXX, WA XXXX that I now learn that as of XX/XX/XXXX WELLS FARGO DOES NOT DO ANY INTERNATIONAL ONLINE BANKING. Then, why?, I might ask, did they say in a recent letter dated XX/XX/XXXX that the reason my account was locked on XX/XX/XXXX was because I " went over my online wire transfer limit ' which was never true because I was told I had a {$75000.00} limit and had sent {$25000.00} successfully to my wife 's account here in XXXX. 
And I followed directions ( only one per 24 hr period, {$25000.00} daily limit ) waited a few days to send the 2nd one for {$25000.00} but suddenly it was locked, not once but twice and since then ( XX/XX/XXXX ) my account has been in the " Fraud Department '' which can only tell me " you must return to a US branch to resolve the issue '' i.e prove my identity with a driver 's license in person before my money can be released. 

So now, since I received the " new information ' I am being instructed to get a notarized 'Request for Closure Form '' at the XXXX XXXX in XXXX XXXX cost {$250.00} incl airfare etc ), express mail the original to the bank address in the XXXX and then wait for a phone call from a bank rep to set up the wire transfer of all remaining funds in my WF account ( {$39000.00} ) to my XXXX XXXX  in XXXX  XXXX 
XXXX XXXX XXXX cell : XXXX PS I am living in XXXX XXXX with my XXXX  wife since XX/XX/XXXX The reason I set up the online account was to transfer money from my XXXX XXXX XXXX in XXXX, WA to a major bank that does Internaional money transfers so I can purchase a home here. Everything is on hold until this matter is settled and I have the needed funds which XXXX has held XXXX now for the past 3+ weeks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation