Consumer complaint received 2023-08-03
Company: Universal Account Servicing, LLC
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Struggling to pay your loan

Complaint:
Recently, my line of credit was charged off after months of non-payment. However, I would reach out to this company to inform them of my financial struggles due to inflation. I inquired about programs to help me keep my account from being wrote off and reported to the credit bureaus. Unfortunately, everytime I would call nothing was offered to help me get back on track to making my account current again. They would tell me that because my account was so delinquent that it was not eligible for any program. At some point, I even asked a representative how long before I would be notified when the account was about to be charged off, so I could make sure to make some kind of payment. The representative responded that the account did not alert of when it would close. Now, I have been delinquent in the past before my credit limit was increased. Nonetheless, I am quite disappointed that this company did nothing to help me in the midst of my financial struggle. I feel that after getting my credit limit increased, they wanted to put this account into collections to collect on a higher amount. I even told them before the charge off happened that if it went into collections, I could not foresee when I would be able to pay it. It just made better sense to me, if they would have offered me assistance to keep the account open until it became current again. I always got correspondence through the mail about how past due I was. I even got phone calls from them, stating that it was urgent to call about the account. However, they never once stated that I needed to have a payment made with a date stating it would be charged off. Now, I understand that we all sign contracts when getting anything, whether it be a loan, line of credit, etc. Yet, it is in no way a person will know their financial situation in the future. And again, a representative stated recently that they could not give an answer of when the account would be charged off. But anyways- lastly, one of representatives called me the day of the charge-off, which was XX/XX/2023 to be exact. They called and THEN left a voicemail saying I was eligible for offers on the account. I called back and spoke to the representative. At first, they claimed I could pay a reduced monthly payment but then suddenly informed that the account was charged off that day. XXXX is how I came across this company. They referred me to get financing through this company to be able to pay for cosmetic sessions ( which, I would go for laser hair removal treatments ). I even recently searched this company through the XXXX  and they have horrendous reviews. Now, I have to look forward to my credit dropping. Something I kept trying to prevent if they would have found an alternative for me earlier. I already know the collection will be through XXXX XXXX. My sister got debt too. This has been quite the experience for myself as the consumer. I'll know to never do business with them again.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation