Consumer complaint received 2019-03-08
Company: NAVY FEDERAL CREDIT UNION
State: MO
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On XX/XX/2018 I began to speak with XXXX XXXX XXXX who worked at the Navy Federal Credit Union. I asked him to Obtain a VA Loan on a home I found on XXXX and I had already spoken with the Owner. 
The Owner was asking {$130000.00} for a Possible 3br, 2ba, Ranch with full basement on over 3 acres in XXXX XXXX XXXX Missouri. 
I picked this home because it was closer to my Father, who had informed me that his XXXX was back and I felt I needed to spend as much time as close to my Father as I can as our time is now limited. 
I had also gotten engaged and she wanted to stay with in a 2 hour drive to go and visit with her grandchildren. 
I was NOT a Desperate Shopper, but I was pretty set on what I was looking for in a home and the price I wanted to pay. I told XXXX that I wanted to buy a home and have a payment of about {$800.00} - {$850.00} per month and use my VA Benefits. 
Then when I first got in touch with the NFCU, I was informed that I would be working with 2 agents and NOT just one person. 
Then the second thing they began to pull on me was I was informed that I had to use the full amount of my VA Loan available to me. 
So they told me I needed to find a home valued at {$140000.00} and so I made contact with the owner and asked what the home would appraise out at? 
I was informed that the home would list for {$150000.00} and so ( WE ) agreed to raise the asking price to cover this amount that the NFCU was telling me we had to raise it to. 
Then before the ink was dry on the paperwork, they changed the price again to {$140000.00}, and I couldn't believe it! 
So we went back to the Realtor and redid the paperwork yet again. 
I also after XX/XX/2018 after speaking with XXXX XXXX, I did NOT feel she was working for me and I felt she was working for NFCU with many of the things she said and asked for was often duplicated and she was the ONLY ONE in the loop that did not get many of the files she asked for. 
The XXXX XXXX XXXX also began to be very stressed by the actions of the NFCU. 
There was a LOT of issues that seemed to come up and the property appraisal was lower than the VA Amount needed. 
I heard a statement from the Realtor who said that the Appraiser did not feel I needed to get some {$6000.00} cash put in my pocket after closing and so he did not appraise the property as high as it could have been. 
Then I was about to throw up my hands and tell XXXX to forget the whole thing and I would look for another home, as the owner was also wanting to hurry up and sell this property and I was slowing things down. But it wasn't me that was holding things up! 
Then XX/XX/2018, we became able to close and the Deed was recorded on the XXXX. However my Loan was changed from a VA Loan to a Conventional Loan and my interest was tripled, as well as there was another {$250.00} per month added to my monthly payments making it {$1000.00} per month with a {$53.00} handling fee. 
My monthly payments are now {$1000.00} per month and only about {$100.00} per month is going on my principle. 
When I asked why this had happened this way and I was informed it was the ONLY way they could have got me the Loan for the HOME I wanted. 
I had to pay over {$2000.00} to get my percentage points down to 6.17 % because they don't want to give me any cash at closing. Yet I still got a {$450.00} check at closing. 
I contacted the former owner and ask if he was okay with what had gone on with the deal and he informed me that he was very unhappy as he did not get the money he was requesting for the property. 
I asked what was he talking about and he then informed me that the Closing Costs had been blown WAY OUT and unrealistic. 
We ended the conversation in a bad note as he was also upset with me for all that went on with this loan. 
I have tried to find out WHY this Loan with NFCU went this way.. But I have gotten NOTHING from them as to why this took place. 
I even wrote the NFCU Board Manager and complained about the deal I got from NFCU, but I have heard NOTHING!! 
The first payment was suppose to be coming out of my SSDI check which was deposited into my checking account with NFCU, but they called me and asked me on XX/XX/2018, when was I going to make my House Payment that was due on the XX/XX/2018. It was then that I found out that the two agents DID NOT finish the work as they said they would make the payment auto pay from my checking as of XX/XX/2018. 

I contacted Quicken Loans to see if they could handle getting me a VA Loan and I was informed I am under water on my Loan and they can't help me till the Principle of my home loan comes down another {$7000.00} as the current price is too high above the appraisal of the home. 
Yet it was the NFCU that asked me to get the Price Raised in the first place and so I see the TRAP they set for me and now they will make so much more money off this big sucker, and yet the seller agreed to pay the closing costs, but they also did NOT get the amount of money they had been asking for the property because of over inflating of Closing Costs. 
I have give 28 years of my Life to the Military ( 15  years in the XXXX XXXX & then 13 years in the XXXX XXXX XXXX ) and then got injured and was NOT able to finish my Military Career with 30 years. 
Now I am getting XXXX % XXXX from VA & XXXX, but I can't get a VA Loan to buy my own HOME? 
What is going on here for real please??? 
Thank you, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation