Consumer complaint received 2019-07-29
Company: AMERICAN EXPRESS COMPANY
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Hello, My name is XXXX XXXX. I was just recently under financial review with American Express. During this process, American Express has significantly lowered my credit limits to low amounts that can cause substantial reporting issues with my credit report. 

I have been a member of AMEX over several years and never missed a payment, never held a high balance and also used my credit with the highest responsibility. 

Upon notice of the financial review, I had a hard time trying to reach AMEX staff upon this matter due to me Being XXXX overseas with the US Government and Military. I made several attempts to let AMEX know of my situation. It finally took 3 weeks to reach someone after constant leaving voicemails of my matter. AMEX financial review never picked up my called but left a voicemail for me to respond to.

Apparently, this financial review was initiated for pay pal purchases that I have made to start a Business project. Upon charge, I immediately made payments in full of each transaction totaling {$13000.00}. I do not like to hold Large balances on Amex Cards and so I made payments immediately. ( I attached statements ) Once I was able to finally track down what was the issue, AMEX wanted to see financial documents that would show my network and liquidity of my assets. I agreed to prove, however, there was an obstacle I had to face. I told AMEX I have over 10 Checking and Saving accounts within all my assets and broker accounts totaling {$200000.00} if not more. Amex, however, responded that they can only allow 2 financial statements for 2 financial institutions. I believe this action limited my ability for AMEX to allow to see my full financial assets which in turn allowed AMEX to wrongfully Lowering all Credit limits one all cards as well as putting a strict guideline in payment terms. I Have over 10 different checking and savings bank accounts with an average of {$5000.00} - {$30000.00} each. Amex only allowed 7-10 days to provide 2 financial documents. If I managed to move all my assets to one account it would have taken weeks of planning to make this happen. Also  my status of being XXXX overseas with the US Government and military limited my ability to allow this to happen.

If AMEX doesn't allow someone to be transparent with their financial assets why are they limiting my ability to provide all my financial assets to allow my accounts to stay in good standing as well as leaving my credit limits back to the way they were.

I feel like I was wrongfully assessed on this matter. My history with AMEX has always been great with on-time payments and responsible credit usage. However, I felt they have wrongfully assessed my situation.

Prior to Financial review, I had all credit limits and accounts in good standing for many years.

I have a total of ( 6 ) credit cards only ( 3 ) below are affected. 
Accounts bellow that has changed XXXX XXXX XXXX Platinum Charge Card Original Limit ( Preset normal can vary from $ 1- $ 50k ) Lowered to {$13000.00} Personal Blue Cash Everday Original Limit {$20000.00} Lowered to {$3300.00} Personal XXXX Honors Cards Original Limit {$7000.00} Lowered to {$3300.00} All other accounts have remained the same with no changes.

Company response to consumer: Closed with explanation