Consumer complaint received 2019-06-03
Company: CAPITAL ONE FINANCIAL CORPORATION
State: KS
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
My complaint is against Capital One 's failure to resolve my account dispute in a fair and timely manner. 
I was clearly a victim of fraud that is potentially costing me over {$22000.00} This was an inheritance scam. A " friend '' had allegedly inherited some {$20.00} XXXX dollars. The amount was deposited into an account in the XXXX XXXXXXXX XXXX. I have a confirmation letter and will be happy to produce it on request. The money could not be released to her without the payment of attorney fees and bank fees. She did not have money for the fees so offered me a substantial part of the inheritance for helping her get the necessary money. The plan was that her " Banker '' friend would send money to me by making payments on my Capital One account. I would then send the funds to her by means of electronic money transfers or purchasing and mailing very desirable good that could be sold at a high profit, such as cell phones. 
Several such account payments were made to my account throughout the late summer and fall of XX/XX/XXXX but within a few days of them being credited to my account, Capital One would return the payments as " unauthorized '' and debit my account for any money spent before the payment was returned. At no point did Capital One issue any warning or express any concern over what I thought was a legitimate deal. I actually called and inquired about the returned payments in hopes of clearing up any problems that were experienced. I was told by Capital One that I should talk to the bank that was sending the money. Within days I received a letter from Capital One, dated XX/XX/XXXX that said my account had bee closed and that I owed a balance of {$21000.00}. The bill had included {$7500.00} for purchases after the first third-party payment was made to my account, {$1000.00} added after Capital One had increased my credit without my request or even consent and {$14000.00} for the returned payments. 
Capital One had been approving payments from my account virtually 3 times my credit limit! I called Capital One about the account. They had sent me nothing but a statement. I contacted my attorney and he immediately indicated that this was a common scam or fraud and that I should not be held accountable. I notified Capital One by e-mail and explained the general nature of the fraud and asked them to investigate. This was on or about mid XX/XX/XXXX. I had heard nothing from Capital One for two months, not eve a response to my attorneys letter. I phoned Capital One on XX/XX/XXXX and inquired about the progress of the investigation. I spoke to a lady in the Fraud department who told me that nobody wanted to touch it. After some minutes I was told that the investigation would be conduction by one of their most experienced investigators and it was hoped it would be concluded that night. It is XX/XX/XXXX and I still have not heard form Capital One. That is over 60 days since my phone discussion and about 6 months since I asked for an investigation.

Company response to consumer: Closed with explanation