Consumer complaint received 2018-02-07
Company: JPMORGAN CHASE & CO.
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
This property is my deceased wife 's property. She passed away in XXXX. After her death I had several issues with her family and her estate. I then was granted her estate on XX/XX/XXXX. Soon after a realtor contacted me to advise me that he could sell the property for me. I gave him the estate documents and signed a letter for the title company. He then advised me that as soon as he told her family about the property her family tried to make an attempt to sell the property. I then was deferred by court docs from my deceased  wife 's family and having to get an attorney for that. The realtor that advised me that he would help me out wouldn't return my calls to give me an update on what was going on. I then receive a letter from JPMorgan Chase 's attorney advising me that they are set to foreclose on the property and set it to sell. I contacted the attorney 's office they advise me to contact Chase to set up an arrangements with them to stop the foreclosure. I call Chase ( on XX/XX/XXXX ) and they told me that they do not have me as a third party and they can not release any information to me. Baffled, I asked how do you all not have me as executive of her estate but your attorney 's office does, as well they have my correct mailing address. No one at Chase could explain that to me. I tell them that I am trying to save the property, which is set to sell on the XX/XX/XXXX, what do I need to do. They ask me to send them the estate document and her death certificate, and to follow up on SatXX/XX/XXXXto see if documents were received. I faxed over requested documents that same day. On Saturday morning I called Chase to see if documents were received. They advised yes. Trying to get everything in order to prevent foreclosure I asked them what do I need to do now. They then tell me that I am going to have to get a name change and I need to send them our marriage certificate. Again, I get information, rush to a Chase branch to get documents sent to me that way since they advised that it is faster. I fill out the document and send in my marriage certificate to them. I then call and ask them have they received the documents requested, they advise yes. I then asked so what do I need to do cause the house is set to sell tomorrow. Chase representative advises me to go to my county clerk  and request a redemption period. It was too late to call the county cause they were closed. I call the next morning ( day of the sale ) the rep for the county told me that I need to contact an attorney and asked if I need to speak to someone with legal aid. So then I decided to just go to the county clerk 's office. The reps there advised me that they do not do a redemption period there and couldn't give me any information cause they don't know who would do that. At that time it was already an hour til XXXX ( time of the sale ). Chase gave me misdirection and didn't give me the correct information so that I can provide all that I needed to them to try to save my home. Nor did they try to contact me prior to the foreclosure to let me know what was going on. They refused to give the balance owed on the mortgage. They were no help and didn't seem to care about my concerns.

Company response to consumer: Closed with explanation