Consumer complaint received 2016-09-09
Company: EAST WEST BANK
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
East West Bank and its general counsel and loan managers are involved in criminal actions involving investors who normally do business with them in purchasing foreclosures from their bank and assist them in targeting and terrorizing their customers. Specifically, I was targeted by the investors as they sought me out to purchase properties in the " down '' real estate market ( i.e. XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, XXXX XXXX XXXX XXXX, XXXX, CA XXXX, XXXX XXXX XXXX, XXXX XXXX, Ca XXXX ( commercial property ) and then proceed to harass me by placing tenants in the property ( hired by them ) who verbally harassed me and later physically threatened me, and promulgated numerous repairs ( mostly plumbing knowing that it could lead to " hability '' complaints with the housing department ) and the same would lead to me ( on occasion ) becoming " late '' or " past due '' in the mortgage. Some of the persons hired are associated with " gangs '' or have a " criminal '' record and as a result have continually harassed and stalked me. Although I reported the harassment to the police, it appears that my claims are routed to Officers who are personally affiliated with the same managers and their investors, so the complaint gets passed off as frivolous and from me as a person having " delusional '' thinking. The Officers either do not take a report or they write it up so that it appears that I am not educated and making statements that do not make sense. Not only did the bank hire persons as " tenants, '' they also hired persons to pretend as if they wanted to date me ( more than XXXX men ) so that they could obtain information about my personal life, family life, routine, and financial information to obtain advantage on how to carryout their scheme to continually defraud me. Further, it appears that their same investors would send me letters requesting to assist me when I became behind on the mortgage and they did so of course when the bank filed default notices later. Most alarming is XXXX XXXX, General Counsel & Loan Managers ( XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX ( not sure if she is related to XXXX XXXX, tenant stopped paying rent at XXXX XXXX XXXX, XXXX XXXX, CA XXXX in XXXX XXXX ( as I was attempting to dispute that I was past due on the mortgage of XXXX properties with East West Bank ) ), not only were involved in the above activities, they assisted my ex-boyfriend XXXX XXXX XXXX in removing my XXXX year old daughter from my home under false allegations of child abuse. XXXX XXXX being a close associate with Judge XXXX XXXX ( I have filed a complaint with the XXXX XXXX in XXXX XXXX ) & the Banks ' attorney XXXX XXXX ( defended the Bank in lawsuit XXXX ) to obstruct justice & help XXXX transfer custody of XXXX XXXX, my daughter away from me in XXXX XXXX. The Department of Children & Family Services & the XXXX XXXX Sheriff Department ( Soc. Workers & Officers ) staff are also associated investors & this information was provided to the courts ( showed the properties which they assoc. w/investors ) however, XXXX XXXX, being one of the investors herself, ignored the information and her & the next Judge XXXX XXXX & Family Law Judge XXXX XXXX refused to recuse themselves from the case even after multiple motions were filed. DUE TO FALSE EVIDENCE & USING PERSONS ASSOCIATED W/ THEM AS WITNESSES, MY DAUGHTER IS NO LONGER LIVING WITH ME & I DO NOT KNOW WHERE SHE LIVES OR GOES TO SCHOOL. Also the same persons worked with investors/their relatives to move into my neighborhood & my family 's too ( next door, across the street ) and have stalked us. XXXX properties noted above were foreclosed by the Bank & justice was obstructed as I was too worried about my daughter. She was removed same day I served XXXX XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed