Consumer complaint received 2023-09-20
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Good morning, I was with HSBC BANK since 2018, I had 6 accounts with them. I was informed by XXXX that they had a data breach an I was included in that data breach, as a result I was exposed to immense identity theft, from this bank, I informed them of the data breach an the identity theft that was going on, they ignored me, I had XXXX in these accounts, I had also an brokerage account ... .this bank violated all consumer laws, I never had any Fraud alerts put in place after I informed them of the many infractions, they were still letting scammers in my accounts an Taking all my money, they keep closing my cards an sending me new ones, because I had to keep calling to informed them after I sent all my information to them, they sent my letters saying that there was FRAUD on my accounts, but never refunded my money, the only money they returned was XXXX to me it's still XXXX unaccounted for, they owed XXXX, XXXX still that they never refunded me, when they sent the letter acknowledging that it was Fraud on my accounts, I keep calling an writing them with no call back, no letters to inform me of exactly whats going on with my accounts, Everytime I contact them, they would have me on hold for hours, then the phone would hang up, i had to call back again an again, they wouldn't answer, then they kept switching me to different departments in which the same person would answer the phone an tell me they somebody else, when i kno im talking to the same individual, this is insane, thats all the money I had, i have a XXXX sister an a XXXX son, that depends on me an they let someone garnish all my money out of my accounts without informing me, i had to inform them, my other bank account informed me Everytime there was fraudulent activity going on, but HSBC didn't, if they were able to refund XXXX back to my account they acknowledged that there was fraud going on at a alarming rate, so I guess I was doing to much calling looking for a refund of my money, they Closed my accounts out without Prior notice, Or a Phone call telling me if that what i wan na do, they just did it on their own, an thats Not fair to me, they violated all my consumer banking rights as a bank I been with over 5 year 's, I expected a better banking experience with them then what happened an I'm devastated an apaulled by this bank, i would never recommend anyone to bank ay this Bank XXXX they were very nasty when i would call requesting my money back, I never had this happen, XXXX XXXX  XXXX refunded my account, XXXX XXXXXXXX XXXX XXXX my account, but HSBC refused to acknowledge this disturbing situation, I have no MONEY, how can I support myself, my XXXX sister, my XXXX son, with no money, if they would have refunded my account then closed it, that would've been different, but these things never happen, they just threw me to the waste side like garbage, an i was a loyal customer, i wasn't aware until XXXX XXXX me aware, im waiting on payment from XXXX XXXX, i really need your help, because I'm at my wits end with this Bank, this is not Normal banking Practices, an they closed my case, without.y knowledge, sent me my statements, But NO LETTER STATING WHY, WHEN THEY SENT ME LETTERS AT FIRST ACKNOWLEDGING THE FRAUD, I NEED HELP PLEASE I CAN'T LIVE LIKE THIS, THUS THE FIRST TIME THIS EVER HAPPENED TO ME, AN IDENTITY THEFT IS AT AN ALL TIME HIGH RITE NOW, AN IT SEEMS LIKE ANYBODY whose able to get over on you or take advantage of the vulnerable people they will, even the banking system is robbing their own client 's. I was a Loyal customer at this bank! Please help me get my money back please, please, please!

Company response to consumer: Closed with explanation