Consumer complaint received 2017-12-06
Company: State Collection Service, Inc.
State: UT
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
This complaint is in regards with : State Collection Service XXXX. XXXX XXXX XXXX, WI XXXX I have never received any mail, letters, or written documents from this company before today 's phone call. 

I received a call from ( XXXX ) XXXX on XX/XX/2017 at XXXX XXXX XXXX XXXX. The caller started asking who I was and for personal information. This caught me off guard and I asked what the call was about before I would give out or confirm any personal information to an unknown party. My identity has been compromised with recent hacks and I frequently receive scam calls from outside the United States. Even the CFPB officially says " If the collection agency first contacts you by phone, insist that they contact you in writing. Do not give personal or financial information to the caller until you have confirmed it is a legitimate debt collector. '' The caller repeatedly refused to give any information when specifically asked, including only simply giving the name and contact information about the company. The caller claimed giving the name of the company would give away the nature of the call. It is not my fault if a company 's name is poorly chosen where giving just the name of the company could be illegal. I got very upset and agitated and the caller felt very harassing towards me because I refused to confirm or supply any personal information to someone who refuses to identify themselves while contacting me. I felt the behavior was harassing, intimidating, dishonorable, unethical, and unprofessional. I felt as if the caller was trying to beat me down until I gave into her demands and supplied my personal information. 

The call ended and I was very XXXX. I called the number back at XXXX XXXX XXXX XXXX and got a what sounded like a general secretary. I tried asking her for information on the company as her caller ID had my phone number and she began many of the same tactics of the first company. I had to tell her even if I was not the person they were trying to reach if I SPECIFICALLY asked for the company name and address they were required to give it to me and she eventually gave me just the company name. When I asked for the address she literally told me, and I quote " You can XXXX it ''. I have never had any company treat me with such disrespect. The person who called me stayed polite in her tone despite being very harassing and intimidating, but this person was short, rude, disrespectful, and unprofessional. She did eventually give the address of the company which I then did XXXX as she so rudely requested I do. I confirmed the company was real and since Utah is a one party consent state I am legally allowed to record my own phone calls. I installed a call recording app and called the company back to confirm the phone number and the information and ended up speaking to a supervisor. 

I called back at XXXX XXXX XXXX XXXX. The supervisor 's name was XXXX. In my discussion with XXXX I told him how upset the call made me and asked if that kind of behavior was standard procedure. He said on outbound calls that yes it was. He seemed to disagree on whether or not if I was the subject or a third party that the name and address of the company had to be disclosed when specifically asked. 

Also troubling is the fact the first initial incoming call was made by a robodialer to my cell phone. I am unaware of any debts I may have, especially where I would have given consent to call my wireless number. If I do not have a valid debt with this company or no paperwork I signed gave specific consent for calling my wireless number then that call possibly violated both the FDCPA and TCPA. 

My call history also shows a call from this same number on 1XX/XX/2017 ( time unknown ). 

I have never received any mail or written notifications from this company.

Company response to consumer: Closed with explanation