Consumer complaint received 2019-06-07
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Problem canceling credit monitoring or identify theft protection service

Complaint:
XXXX is a product owned by TransUnion or TransUnion XXXX. 

My " Term and Termination '' agreement states I can close my account, by contacting TransUnion XXXX via the toll-free number set foth on the web site for cancellations However, no where on the XXXX site is a telephone number listed, nor is a Cancellation icon present I have called TransUnion multiple times, asking for the correct procedure to close my XXXX  account and am always told XXXX is a separate company and they do not know how to contact them I have also asked, when I called TransUnion, how to contact TransUnion XXXX, and am told that is a separate company and they do not know how to contact them Doing online searches for both the XXXX telephone number and the TransUnion XXXX telephone number only leads to frustration, since all numbers route back to TransUnion Here is my XXXX   agreement : Term and Termination ; Modification This Agreement will take effect at the time you click " I Accept, '' and shall terminate ( a ) when the member cancels his/her membership by contacting TransUnion XXXX via the toll-free number set forth on the web site for cancellations, or ( b ) upon termination of your membership or ( c ) if TransUnion XXXX discontinues providing any membership, subject to your right to receive membership benefits that you have paid for or to obtain a refund of a portion of your payment. 

TransUnion XXXX products shall not be used in a manner that defrauds or otherwise abuses the credit reporting or credit scoring systems. TransUnion XXXX has the right to suspend or terminate your use of any product or access to our sites if we determine, in our sole discretion, that your use of our products has abused the credit reporting or credit scoring systems. Further, you agree that TransUnion XXXX will not be liable to you or any third party if TransUnion XXXX suspends or terminates your access for any reason. 

TransUnion XXXX may ( i ) change the terms of this Agreement or the feature of the membership products, or XXXX ii ) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, by posting notice of such modification on a page of the Site before the modification takes effect. All changes shall be effective immediately upon posting of such notice. If you use the Site and/or your membership after TransUnion XXXX has notified you of a change in the Agreement, you agree to be bound by all of the changes. You are expected to review the Site periodically to ensure familiarity with any posted notices of modification. 

Notices You should send any notices or other communications regarding our Site, your membership, products or services to TransUnion XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, CA XXXX. 

XXXX is a trademark of TransUnion XXXX XXXX XXXX, a XXXX XXXX based in XXXX XXXX XXXX, California.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation