Consumer complaint received 2019-10-03
Company: CITIBANK, N.A.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XXXX of 2019 I had filed a dispute ( in error ), on the amount owed on my credit card only to find out that my significant other had not paid the bill yet. ( INsert eye roll ). I immediately contacted Citibank and XXXX XXXX to stop the dispute. I thought that it was taken care of and the dispute was stopped. It wasnt and my night mare began. I check my credit weekly on XXXX XXXX and started to notice my credit score FALLING drastically. I called XXXX XXXX and they told me that XXXX had stopped reporting on my Citibank Credit card. I called XXXX and was told that Citibank had stopped reporting that card in response to my dispute. I tried to explain that I had called Citibank and XXXX XXXX and stopped the dispute almost immeditately. XXXX said I needed to talk to Citibank so I called Citibank and they said they needed all my information ie ; drivers license, proof of address and all the info from XXXX XXXX that showed my cc wasnt being reported for a score. I sent them all they asked for and didnt hear anything for over a month. I called Citibank again and they told me that they were reporting to all three ( 3 ) major reporting companies ie ; XXXX XXXX and XXXX as Federal Law mandated and I needed to check with XXXX  to see what was wrong on their end. IN THE MEAN TIME ... ..I kept checking my credit score on XXXX XXXX and they were reporting XXXX and XXXX   and my credit score was growing but NOT XXXX. SO ... ..I  called XXXX and got the run around that it has to be XXXX XXXX fault. I hung up in a fury! There were many more phone calls to XXXX  over the SEVEN ( 7 ) months where I was asked to send them the same information I had sent to Citibank. I was asked by XXXX to have Citibank contact them and when I replied I would get Citibank on the phone for a three way call the ADAMANTLY rejected that, saying it was illegal for them to talk to Citibank that way and I needed to have Citibank call them and request a reinstatement of reporting on my credit card. Understand that this card has been paid off in full each month no matter how much is on it! I have worked REALLY hard to clean up my credit from a poor life in the past. XXXX and XXXX are both reporting in the 700s on my credit score with XXXX  only reporting in the 500 range! OK ... so I did call Citibank and told them what XXXX said needed to be done and the little gal I talked to got her Supervisor and they sent XXXX the information XXXX had requested, ( or at least they told me on the phone they had! ) this was over a month ago and still my credit card from Citibank is not being reported on XXXX XXXX from XXXX   BUT IT IS FROM THE OTHER TWO! My issue is that I cant get this fixed and I even went so far as to call an attorney but he was a shister! Anyway, I Just found your agency today. PLEASE help me get XXXX to report my Citibank Credit Card as everything I HAve done has failed!! Heres hoping!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation