Consumer complaint received 2023-10-17
Company: Fidelity National Information Services, Inc. (FNIS)
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX ChexSystems Attn : Consumer Relations XXXX XXXX XXXX, XXXX XXXX XXXX, MN XXXX Subject : Identity Theft Reporting To Whom It May Concern, I am writing to report a case of identity theft on my ChexSystems account. I recently discovered unauthorized activity on my ChexSystems report, which is a result of identity theft. 

1. Account Information : - ChexSystems Report Number : XXXX - Social Security Number : XXXX - Date of Birth : XX/XX/XXXX 2. Details of Unauthorized Activity : Inquiries Viewed By Others This section refers to transactions involving you and are the result of someone accessing your ChexSystems information, typically in connection with a business transaction you initiated with them. The company listed on this type of inquiry requested information from your consumer file on the date ( s ) specified. These inquires may impact your consumer report and may be included in reports to others. These inquiries remain on your file for up to 3 years. 

XXXX : XXXX XXXX XXXX XXXX  ; XXXX XXXX XXXX, XXXX XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX Name Provided : XXXX XXXX Address Provided : XXXX XXXX XXXX XXXX CA XXXX SSN/ID Provided : XXXX Drivers License : XXXX State : CA Email : No Information Found Inquirer : XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX , XXXX , MD XXXX Phone Number : Telephone Number Not Available Inquiry Date : XX/XX/XXXX Name Provided : XXXX XXXX XXXX Address Provided : XXXX XXXX XXXX XXXX CA XXXX SSN/ID Provided : XXXX Drivers License : XXXX State : CA Email : No Information Found Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, WA XXXX Phone Number : Telephone Number Not Available Inquiry Date : XX/XX/XXXX Name Provided : XXXX XXXX XXXXXXXX Address Provided : XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX SSN/ID Provided XXXX XXXX XXXX Numbers : XXXX Drivers License : XXXX State XXXX CA Email : No Information Found Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX XXXX : XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX XXXX XXXX IL XXXX XXXX Number : Telephone Number Not Available Inquiry Date : XX/XX/XXXX XXXX XXXX : XXXX Name XXXX XXXX XXXX XXXX XXXX : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX XXXX : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXX XXXX, XXXX, MD XXXX Phone Number : XXXX Inquiry Date XXXX XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX XXXX : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXX XXXX, XXXX, MI XXXX Phone XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquiries Viewed Only By You XXXX XXXX XXXX ) This section refers to transactions you may or may not have initiated. For this reason, you may not always recognize the source. Inquiries made by medical providers may also be included in this section. The information listed in this section is only viewable by you. It is not included in reports to others and does not negatively affect your consumer report. 

Inquirer : XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX Name Provided : XXXX XXXX Address Provided : XXXX XXXX XXXX XXXX CA XXXX SSN/ID Provided : XXXX Phone Numbers : XXXX, XXXX Email : No Information Found Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX  ; XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX , IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXXXXXX ; XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX  ; XXXX XXXX SUITE XXXX, XXXX XXXX CA XXXX XXXX Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, CA XXXX XXXX Number : XXXX Inquiry XXXX : XX/XX/XXXX XXXX Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address XXXX : XXXX XXXX XXXX XXXX CA XXXX XXXX : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXXXXXX ; XXXX XXXX XXXX XXXXXXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX XXXX XXXX : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX Inquirer : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX ; XXXX XXXXXXXX XXXX XXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX SSN/ID Provided : XXXX Name Provided : XXXX XXXX XXXX Email : No Information Found Address Provided : XXXX XXXX XXXX XXXX CA XXXX XXXX : XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone Number : XXXX On Behalf Of : XXXX XXXX  XXXX XXXX XXXX SUITE XXXX, XXXX, CA XXXX Phone Number : XXXX Inquiry Date : XX/XX/XXXX Name Provided : XXXX XXXX XXXX Address Provided : XXXX XXXX XXXX XXXX CA XXXX XXXX. Supporting Documentation : - Enclosed are copies of supporting documents that verify my identity and confirm the identity theft, including a copy of my government-issued ID, a police report, and any other relevant information. 

4. Request for Investigation : - I kindly request that ChexSystems investigate this matter promptly and take appropriate actions to correct the inaccurate information on my report. 

5. Contact Information : - You can contact me at ( XXXX ) XXXX or XXXX to discuss this matter further. 

I understand that the investigation may take some time, and I request that you provide me with regular updates on the status of my case. 

I appreciate your prompt attention to this matter and the resolution of the identity theft issue on my ChexSystems report. Please notify me in writing once the investigation is complete. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation