Consumer complaint received 2021-11-18
Company: Netspend Corporation
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I received a XXXX XXXX the mail, and received a welcome email, from Netspend, XXXX by XXXX. I NEVER applied for this and emailed them several times, with no response. I keep getting emails to activate my account, but I refuse to activate something that I never applied for. Copy of email is as follows : Netspend All-Access Account XXXX Unsubscribe Mon, XX/XX/XXXX, XXXX AM ( 10 days ago ) to me Log In | View in Browser Netspend All-Access by XXXX Thanks for Choosing XXXX Netspend All-Access Account by XXXX. 
There's a lot you can do with this Account. 
Congratulations, XXXX! 

You've taken the first step towards opening a Netspend XXXX Account by XXXX. Your new Netspend XXXX Account by XXXX materials should arrive in XXXX business days. Once you receive your Account Materials, be sure to activate your debit card and verify your XXXX Be sure to download the XXXX XXXX You'll use the same username and password for both online and mobile access. 

Sincerely, Your Netspend All-Access Team App Store XXXX Play This message is an advertisement. If you would like to opt out of future messages, please unsubscribe using this link. 

XXXX | Order Card | Privacy Policy | Update Email XXXX IMPORTANT INFORMATION FOR OPENING A NEW DEPOSIT ACCOUNT : To help the federal government fight the funding of terrorism and money laundering activities, the XXXX XXXX XXXX requires us to obtain, verify, and record information that identifies each person who opens an Account. WHAT THIS MEANS FOR YOU : When you open an Account, we will ask for your name, address, date of birth, and your government ID number. We XXXX also ask to see a copy of your driver 's license or other documents at any time. All Accounts are opened subject to our ability to verify your identity by requiring acceptable types of identification. We XXXX validate the information you provide us to ensure we have a reasonable belief of your identity. If we are not able to verify your identity to our satisfaction, we will not open your Account or we XXXX close the Account if it was previously funded. Your Account is subject to fraud prevention restrictions at any time, with or without notice. 

XXXX We do not charge for this service, but your wireless XXXX XXXX charge for messages or data. 

XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the XXXX and other countries. XXXX XXXX is a service mark of XXXX XXXX. 

XXXX XXXX and the XXXX XXXX logo are trademarks of XXXX XXXX. 

XXXX data rates XXXX apply to use of mobile app. 

The Netspend All-Access Account is established by XXXX, XXXX XXXX XXXX XXXX FDIC. Netspend is a service provider to XXXX, XXXX. Certain products and services XXXX be licensed under XXXX XXXX XXXX. XXXX and XXXX. 

XXXX is a registered trademark, and the circles design is a trademark of XXXX XXXX XXXX. 

XXXX XXXX be used everywhere XXXX XXXX is accepted. 

2021 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered XXXX service mark of Netspend Corporation. All other trademarks and service marks belong to their owners. 

Netspend Corporation XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX AM ( 10 days ago ) to card What is this????? I did NOT sign up for this!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation