Consumer complaint received 2020-01-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OK
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/2019 ( Friday ) I withdrew {$2500.00} from my credit union, ( XXXX ) I received 23 {$100.00} bills and {$200.00} in $ XXXX and $ XXXX. I intended on making a {$2300.00} deposit into my checking account at Bank of America. I mistakenly wrote {$1300.00} on the deposit slip. I am positive I handed the teller 23 {$100.00} bills. There is no doubt I made a mistake on my deposit slip. These transactions from my credit union took place at XXXX XXXX  and at my bank at XXXX XXXX the same day. On XX/XX/2019 ( Saturday ), having looked on line at my account I noticed the discrepancy. I called the Bank of America help line at XXXX XXXX and was told to go to the bank branch where the deposit was made. I was there at XXXX XXXX when they opened. The teller working that morning called the manager and he had her refer us to another lady. She checked the deposit slip and said it was for {$1300.00}, I explained I had made a mistake but handed the teller {$2300.00}. She gave me a toll free number and said they could check the camera footage. The person at this number opened a case and said the bank branch would have to order the camera footage. I went back to the branch at opening time on XX/XX/2019 ( Monday ) and talked with the branch manager ( XXXX XXXX ). He said he couldn't do anything, He was not helpful at all. I asked about the bill counter, if it had a recording device or kept record of the actual count and the amount it counted at that time. He said it ran all the time and didn't record anything, I found that unbelievable with today 's electronics, but. He gave us XXXX XXXX 's number, she is his superior. I talked to her several times over the next week or two and never got any answers that were satisfying to me. I never felt anyone did a thorough investigation. I know that somewhere in that bank is my {$1000.00}. I talked with an Oklahoma State bank examiner who told me every bank he goes in, the money counter keeps the money that is being deposited and credits that teller 's till with that amount of money, he told me that her till would be long unless she made adjustments before the end of the day, I needed to ask if there were any adjustments from the time of my deposit until closing that may have added up to the {$1000.00} in question. We couldn't get a clear answer if this was done. He was also surprised we got the runaround on the camera footage, He said the tellers and tills should always be monitored. The only camera footage we were told about was a camera on me showing me handing the teller my deposit and I was told there was no camera on the teller and the tills. I understand that I made the mistake on my deposit slip. This seems to create an opportunity for someone dishonest if there are no cameras on the tellers, tills and whoever tallies the tills at the end of the day, or recording devices on the counters to check for adjustments to a specific till. I have come to grips with losing a {$1000.00}, it was my mistake that created this opportunity for theft, but if nothing else I would like to see that the workers in this banking establishment and others are held to the highest scruples and that the employees are surveilled. I don't know how I could know if there has ever been any questions about the honesty of any of the employees that may have had anything to do with that {$1000.00} that entered that bank with intention of being deposited into my account and ended up in someone elses pocket.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation