Consumer complaint received 2020-09-01
Company: Paypal Holdings, Inc
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other transaction problem

Complaint:
On XX/XX/2020 I received an email from PayPal that I had changed my email on my account. I did not, and have a two step verification process on my account to try and avoid this. It did not work. Strangely, in the next few hours 45 fraudulent transactions went through my PayPal account. I was notified through my email account that I had attached to PayPal. Before these transactions, I had a XXXX   balance in my account. 

When I realized what was happening in the morning, I logged into my account, changed my password, and reported 40 of the transactions as fraud.At this point my account suddenly had a negative balance of {$900.00}. These 40 transactions showed as completed in my account which was why I could report them as fraud. The transactions were both money coming in, and going out of my account. There were groups of transactions going to the same person. 5 transactions were pending, and were attempts to add money to my PayPal account, all from the same person. I was not able to report these since they were not completed transactions. I don't know if this is a legit actual person.

At this point I had already used the " contact us '' option which starts as a virtual assistant. I told them of the fraud, and asked them to resolve it. They said they were on it. 
Those five transactions that were pending did not get resolved. Me being logical, I figured since they were attempting to add money to my account, that I would refund the person, and it should cancel each other out. Wrong! Instead of reversing the transactions, they pulled the money from my checking account until it was at XXXX, and my bank declined the rest of the attempts. At this point I blocked PayPal from my checking account, my credit card associated with my PayPal account, and all my other credit cards just to be safe. 
It's now been over a month since the original transactions. PayPal shows online that most of these transactions were reported as fraud, they ruled in my favor, but my balance on my account has not changed. My account is now negative over {$7000.00}. I have tried to call. Waited online for 2 hours, finally had to give up. I have sent many messages. I've printed out around 20 pages documenting our communications. I have asked repeatedly to talk to someone from PayPal. No luck. Even when several of their reps have said someone would call me in the next 24-48 hours, no one ever does.

I am now getting emails from their collections department. Surprise! When I called the number they provided, I got someone on the phone! I have responded to their collections department several times. Each time I say all transactions were fraud, and I will not be giving them anything. All I want is my account to be at XXXX so I can close it! I can not close it due to the restrictions they have placed on my account. 
I am so frustrated! They are no help. I can't believe I trusted this service with my money. 
I am willing to provide any additional information or details if needed. I'm at a loss. Any help you could give me would be greatly appreciated.

Company response to consumer: Closed with monetary relief