Consumer complaint received 2019-02-20
Company: WELLS FARGO & COMPANY
State: NY
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Date : XX/XX/XXXX Re : Wells Fargo and potential short sale of XXXX XXXX XXXX XXXX NY XXXX  The home has been in foreclosure for over a year, but no sale date has yet to be received. I had a period of unemployment, then became XXXX, and was not able to make my payments. I have attempted to cooperate with Wells Fargo to find alternatives to dispose of the house while satisfying them. I was completely agreeable to a deed in lieu in XX/XX/XXXX, but was told an attempt at listing the home for 4 months for short sale must occur first. I then contacted Easy to own Homes, XXXX XXXX, Short Sale Specialist. I signed paperwork to allow him and his assistant XXXX to act on my behalf with Wells Fargo. The home was listed for short sale in XX/XX/XXXX. A low ball offer was received, the house was appraised by Wells Fargo for the upper $ 40,000s. The offer was countered by Wells for the appraised amount and declined by the buyer. In approximatelyXX/XX/XXXX, I contacted Wells Fargo, again a new contact person, and inquired about the possibility of a deed in lieu, as the home had been listed for 4 months with no viable offers. I was told by the contact that the timeframe for me to submit a deed in lieu request had expired! I asked her why? That I had been told the house had to be up for short sale, per my last contact, for 4 months, before I could attempt a deed in lieu. She angrily told me I was wrong, that I just could not submit a deed in lieu. In XX/XX/XXXX, we received a bona fide offer of {$40000.00}. The offer was submitted to Wells Fargo via Fax by XXXX, never received according to the point of contact at Wells. The paperwork was then directly emailed per XXXX, to the contact. After a review, he stated they needed an additional {$4000.00} for fees and closing costs. The buyer was approached by the realtor, and agreed to raise his purchase offer to include those fees. That revised offer was submitted to Wells Fargos representative/our contact on XX/XX/XXXX. We were led to believe that the final approval would occur in a matter of days. I received a letter from Wells on approximately XX/XX/XXXX telling me yet again I had a new point of contact. ( Through this process in less than a year I have had at least 5 points of contact, seemingly every time coming close to a resolution, the contact changes ). Per emails and phone conversations, XXXX   has attempted to be in close contact with this representative, XXXX XXXX, and has been given the run around, being put off daily and weekly. Again the representatives up to this point have stated the offer was sound, and just needed a quick review by the next level. Ms XXXX has led us to believe the same per XXXX, and has again been stalling. On XX/XX/XXXX, I received a letter dated XX/XX/XXXX, that my mortgage is being sold/transferred to XXXX XXXX XXXX XXXX. I am XXXX, XXXX XXXX XXXX XXXX, and have a XXXX XXXX XXXX causing pain and XXXX. This stress is causing my illnesses to exacerbate, and I just want this nightmare over with! My credit rating is terrible, and I am unable to even begin to reestablish it until this is resolved. Me and my realtor have done everything and more that Wells Fargo has asked for, jumping over backwards if need be. Forms and multiple copies of forms have been submitted within 24 hours of their requesting them numerous times. We have responded to any and all communications ASAP. I feel they have been putting us off and not playing fair from the beginning of this nightmare with no intent to cooperate. This was comfirmed by XXXX today, she spoke with a general representative at Wells, who stated they basically had no intent to attempt to settle this before XX/XX/XXXX.

Please feel free to contact XXXX XXXX, Assistant to XXXX XXXX. Her direct phone number is Office : XXXX   Fax : XXXX Email : XXXX   Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  NY XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation