Consumer complaint received 2021-10-19
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
Application ID : XXXX Dear TD Bank Underwriting I would like to ask you to reconsider my application for store credit card in the amount of {$5100.00}. I recently applied and I was rather surprised to receive a denial regarding my application. Due to the numerous positive reviews shared by consumers with respect to this card, I would like to share some more information with you in hopes of obtaining an approval. 

I just turned XXXX years old and my significant other wants to propose to me. This will be my first time being engaged and Im truly happy. Im honored someone wants me to need their long time, life long partner. This account is for him to purchase my engagement ring and wedding band then pay the debt back within 18 months. Our wedding date is XX/XX/2022 and will be on destination in XXXX, XXXX, which is where we plan to honeymoon. 

In your letter, you listed that the reasons for the denial were : - Presence of a bankruptcy - Time since most recent bankruptcy is too short - Insufficient number of open real estate loans recently reported- Too many recent inquiries However, I would like to shed some more light and update some of these issues. Firstly, the reason I have a bankruptcy, which by the way is almost 5 years old, is due to me almost losing my battle with XXXX by attempting to XXXX  XXXX. I jumped out of a moving car, flatlined on the scene, was resuscitated, and was in the hospital for one week. At that time, I had just started a new job with XXXX, and the medical insurance had not kicked in. The hospital Bill was $ XXXX and immediately put me in debt. Filing for bankruptcy was the only option to remedy the issue. 

In the last 5 years since filing for bankruptcy, I have rebuilt my credit and boasts a 100 % payment history on all 15 positive accounts, which is how it was pre-suicide attempt. Additionally, I do not have any real estate loans because prior to this year, I never wanted to be a homeowner. However, i have received my mortgage XXXX, and my first pre-approval of $ XXXX. So, Im truly excited about becoming a homeowner next year. 
I am also highly interested in purchasing multi family properties for the sole purpose of housing homeless families who were affected by XXXX. My soon to be husband, who is a recruiter for XXXX, and I have personally set out to help change the lives of others by helping them gain employment so they can finally get their own place to live. 

additionally, your letter stated the total available credit on recently reported open bankcard accounts is too low. This doesnt make any sense when all of my cards and accounts are under 30 % utilization. For example, I have a $ XXXX credit limit on my XXXX XXXX XXXX XXXX cash rewards is only $ XXXX, which is 15 %. My XXXX  XXXX card business card is $ XXXX with {$0.00} balance, my personal XXXX  XXXX XXXX card military is {$3500.00} but the balance is {$0.00}. 

I sincerely believe that I deserve a chance with this card. Not only did I rebuild my credit within 6 months, but I currently gross {$170000.00} annually, and I have a pretty robust stock portfolio weighing in at {$39000.00}. I can provide documentation or tax returns. I also have accounts with XXXX XXXX, XXXX, and a business about with you all at TD Bank. 

If you are willing to give me a chance, you can even start me with a low credit line of {$5500.00} so I can prove to you my reliability and loyalty to this bank. 

I thank you for your time and reconsideration and I hope to hear back from you soon. 

Best, XXXX XXXX, XXXX

Company response to consumer: Closed with explanation