Consumer complaint received 2020-12-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
In the past I submitted a complaint on Bank of America that they put a 18 day hold on a cashiers check which was very inappropriate and unnecessary I never finish the process of that when the corporate person wrote back to CFPB and stated she responded to me rather than to CFPB. The correct procedure was for her to respond back to you and not to me. 
She lied and was dishonest and she did not respond to me I want to re-open the case after I complete this one currently. 
... ... ... ... ... ... ...,, ... ... ... ... ... ... ... ... ... ... ... ... : : : ... ... ... .. :. : Back on the first XXXX. 
I unfortunately I lost my wallet and phone I was unable to access my account because I didnt have a state ID I went to DMV got an ID they gave me a temporary paper copy which stated not valid for ID only driving ... Bank of America wouldnt except that. Some of the representative by phone would ID to by asking me questions only I knew the answer ... within the same department some said they couldnt access the screen therefore I couldnt get funds from my account to pay my bills to travel home to a brothers funeral ... .it was a long process of speaking to over 20 representatives not being able to get the funds are enough funds to pay my bills travel to my brothers funeral. recently they put another hold on a money order for 10 days and told me this later after I deposited via an email they did not mention this when I deposited the check orthe money order. {$600.00} was fraudulently taken out of my account .... I file a claim they did not put the money back in my account three weeks later they close the account I never got a letter stating why BOAN said I would receive a letter when I call no one seem to handle this problem effectively its been almost 3 to 4 weeks now still I have not gotten his money back a letter stating why they close the case of the claim no exclamation S to returning my {$600.00} I have been fighting this with Bank of America for almost a month the last representative I spoke to wasted a whole Lotta time just to tell me that my type of claim was a Reg type claimNothing happened after that then I got a text message saying I had a message in the message center online explaining what happened there was nothing there except .dlaim was closed and no exclamation steal my {$600.00} hasnt been returned. 
They deleted the transaction line item of the {$600.00} but fortunately I took screenshots before BOA did ... so they did this in an effort to say it never existed. FOR OVER THIRTY DAYS THEY WOULD NIT UO DATE MY PHINE NUMBER SO I COULD GET AUTHORIZATION CODES TO ACCESS MY ACCOUNT. I even went into My acct with the BOA app and change my phone number then when I called in the old number was still there ... for this reason I was unable to get authorization codes are even be identified when I called ... BOA continued to put obstacles in my path to deny me service to my fundsI was often transfer to 3-4 reps having to explain the problem over and over. I suffer from chronic XXXX AFTER SERVING THIS COUNTRY 21 years with three tours of duty in the XXXX XXXX in XXXX, then got a degree in administration and did a second career with the XXXX  's XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation