Consumer complaint received 2023-10-02
Company: U.S. BANCORP
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
* opened checking in XX/XX/2023, had a small direct deposit going there since then to try out the account, so far, no problems * opened money market account XX/XX/2023 to combine checking and savings in one place and simplify my banking while still getting good yield on savings ( after going back and forth faxing over copies of my driver license and Social Security card, which took almost 3 weeks all together ) * switched over direct deposits and debits for all bills * on XX/XX/2023, I transferred from XXXX XXXX to fund the new accounts using 2 ACH deposits to the US Bank checking account : 1 deposit of {$1200.00}, the other of {$20000.00} * moved the bulk of the money to the money market account and left what was needed to pay bills in checking * the next day, around XX/XX/2023, I could no longer access my accounts * have been calling and speaking with various representatives on the phone to help but all they said is my accounts were being closed with no explanation given * I was initially told I would receive a letter in the next 2-3 days with information required, and instructions how to resolve the issue ( no letter has arrived as of XX/XX/2023 ) * spoke with a banker in a branch servicing out of state accounts on XX/XX/2023 * no more information was relayed, just that accounts were being closed, and no timeframe or explanation, or request for information * spoke with branch manager on XX/XX/2023, she said she will be finding out from the back office what is going on and what can be done about it * after some follow ups and patiently waiting, on XX/XX/2023, the branch manager finally told me that I need to speak to the " E-Fraud '' team about the issue * I was not given a case number from them, or a phone number to contact them, or anything * I was told to contact the customer service number again, where I initially started this whole ordeal to begin with * today, XX/XX/2023, after being on the phone with US Bank for XXXX XXXX, I still don't have any resolution, or information when my accounts will be closed, or even an estimate of a timeframe when this will happen I have asked, and offered to provide any information to US Bank about the source of my funds, including statements from the originating bank, W2s, any other form of information or assistance to validate the source of the money, or even a 3-way call with the originating bank to validate this information over the phone. They have not asked for any information from me, and they have not given me anywhere or anyone whom to send this information to. 


To sum up, US Bank has almost {$23000.00} of my money since XX/XX/2023 and I have had absolutely no access to it, they claim my accounts are being closed, but they have not closed them, they claim that I would be getting some letter since XX/XX/2023, which I have not, and that I would be getting back the funds in a cashier 's check, which I have not either, and they won't tell me when this would be happening. 


This has been the absolutely worst experience I've ever had with any financial institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation