Consumer complaint received 2023-03-27
Company: Block, Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
**** please note the complaint below was closed. However, no resolution was made in the matter. Cashapp as my bank advised took zero accountability for anything. You can not tell me cashapp has no responsibility in the matter when CASHAPP is the company whom the transaction went through. ****** most concerning is the fact they LIED in their response to my complaint! I did not contact them on the XXXX and they responded to me on the XXXX. I contacted them at XXXX XXXX. on the XXXX and they responded at XXXX XXXX on the XXXX. Waited all of 4 minutes for my response then ended chat. I wonder at the time I sent the message to them if there was sufficient time to cancel the payment but because their lack of responding within a timely manner made my transaction non-refundable? They did not answer the question as to whether or not this person had previous scams reported or if they had been made aware of this account conducting fraudulent activities. I feel that is a very important and necessary question to be answered in this matter. I have every intention of reaching out to any and all regulatory agencies until someone starts holding cashapp responsible for their business affairs. How can a company operate without any liabilities is beyond my belief. From everything I have read and researched about cashapp they never offer any resolution to the customer. How is this an acceptable resolution to the agencies we are filing a complaint with? Who is going to start being a voice for US consumers and stop cashapp from abusing their power over the consumers and stealing our money. Did they of did they not receive compensation for their service? The are operating under all profit as they do not take any accountability for the transaction yet they process the transactions. Does this make sense????? Below is my original complaint. Thank you!! Filing a complaint with the attorney general. Maybe someone their will her my voice and hold cashapp liable for their business affairs. 



On Monday XX/XX/2023 I send a payment for half the payment towards a shed I was supposed to be buying that day. I used cashapp to send the amount or {$270.00} to $ $ XXXX whom belongs to a XXXX XXXX. XXXX XXXX was to be being the shed I purchased to my home that day. However she never showed. I immediately the same day reached out to cashapp to stop the payment. However they refused to do so and instead requested a refund from the party. I am filing this complaint due to cashapp negligently handling of my request. I paid with a visa and payment and the charges were still in the processing phase and could have been stopped before posting to the account and XXXX XXXX would have been owing the amount of {$270.00} and not myself. I contacted cashapp numerous times over the next three days to get them to stop the paid ent made via my debit card yet they just refused to off me any type of help whatsoever. I was 100 % scammed. I do not know if this girl even is a real person or not. I requested from cashapp if they could advise if this person has other complaints like mine because clearly I can not be the only one. I would advise that this information be prevalent in the matter as if it further add to cashapps failure to protect the actual consumer and legitimate party in the matter while aiding in the thiefs scam. Cashapp was well aware the payment wasnt directly transferred out of the account immediately from my bank account but instead on my visa debit card where charges were not finalized. Cashapp refuses to offer any type of customer resolution. They told me almost immediately that were not willing to do anything in regards to the matter and I simply just needed to wait for this XXXX person to issue a credit which she doesnt have to. Its at her discretion. However, clearly shes not going to issue a refund. She already told me that she spent all my money and did not deliver the product. Ive made every attempt to work it out with both XXXX or cash app, and they refused to give me my money back in anyway shape or form. I had filed a complaint a claim with my. Bank, XXXX XXXX they are requesting from cash app to reimburse me the money. However, my bank told me most likely theyre not gon na do it because they dont offer any type of consumer resolutions for the most part they avoid any and all accountability being the middle man. Which doesnt make any sense to me if I make a payment with visa debit card and a charge is not fully taken

Company response to consumer: Closed with explanation