Consumer complaint received 2020-08-03
Company: AMERIFIRST FINANCIAL, INC.
State: CO
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
XXXX I received a text message from my loan officer stating we were getting ready to lock the interest rate for a XXXX XXXX close. 
XXXX received loan docs with estimated closing costs at {$13.00}, XXXX XXXX close scheduled forXX/XX/20 and paid for appraisal XXXX text massage from loan officer agreeing to meet preferred lender within {$600.00} - requested updated estimate for loan officer XXXX received text message form loan officer stating our rate was locked at 3.5 % with a monthly pmt of {$3200.00} +- closing disclosure cash to close {$54000.00} XXXX received confirmation of loan approval from loan officer with approval to resign XXXX received a call from lenser stating " XXXX XXXX '' is requesting a lock extension with a cost of {$2500.00} - however, we did not break lock XXXX received updated loan disclosure with cash to close {$57000.00} after XXXX alone approval and final loan disclosure - text message from loan officer " they are re-balancing and everything should be correct now - when I questioned this further, I received a text massage stating this was a change of circumstance - we never signed a change of circumstance with another text from loan officer stating " your old amount should be correct as we are just adding {$2500.00} XXXX we wired {$57000.00} to title to close XXXX arrived at closing appointment and was instructed to wire an additional {$560.00} adding {$960.00} to the original amount to close and exceeding the original agreed upon amount by more than {$2000.00} XXXX received text from loan officer stating I was charged twice for the appraisal in error ( however I was not ) XXXX received text from loan officer stating he was '' fixing the {$2500.00} ) and that I was credited back for the appraisal - I was never credited back for the appraisal and that Title would write me a check for the overpayment. Also that I would receive a refund from the appraisal company for {$370.00} XXXX F/U with loan officer about overpayment and status of refund of minimum {$960.00} XXXX questioned rate lock extension by XXXX  - loan officer states he requested final loan docs form Title XXXX again questioned rate lock extension, as we didn't break lock ( initially told by XXXX ) - response from loan officer " Amerifirst was requiring the lock extension because they would not be able to sell the loan until you had at least one paycheck. That is a requirement no matter who is servicing the loan. We may have underwritten with XXXX  but they must not have bought it. As far as the difference, did you take into account the potion of the appraisal that was credited back to you '' my response " I have not received a credit ''. Again, I received a text that the loan officer would look into it. then another text from loan officer " now that I am remembering ... .you should have received credit for the entire appraisal '' XXXX informed loan officer I am requesting a full loan audit as to date I have not received any clarity concerning my loan I can provide copies of all text messages

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with monetary relief