Consumer complaint received 2018-04-19
Company: Specialized Loan Servicing Holdings LLC
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/XXXX This is a complaint about the servicing of my home mortgage by XXXX XXXX XXXX ( XXXX ) and Specialized Loan Servicing LLC ( SLS ).

On XX/XX/XXXX I received a notice from SLS that XXXX  had transferred servicing of my home mortgage to SLS, and I also received from SLS a Notice of Default and Notice of Intent to Foreclose stating three delinquent payments since XX/XX/XXXX and late charges. Payment was demanded to be made by XX/XX/XXXX and I was threatened with acceleration, etc. if I did not pay the amounts stipulated.

I spoke with an SLS agent onXX/XX/XXXX to disclose to SLS all of the facts concerning my business dealings with XXXX, and asked SLS to verify the facts and to cure their misunderstanding that was created by the false information provided to SLS by XXXX. I followed up with a letter to SLS on XX/XX/XXXX.

I received an Escrow Closing Notice from XXXX  dated XX/XX/XXXX stating : As of XX/XX/XXXX, you will no longer have an escrow account because : you asked to close it. Since that closing date I have paid the real estate taxes and property insurance. Also, I have paid the monthly mortgage payment for principal and interest every month, in full, and on time. I have the bank record of payments as proof of all payments concerning my home. XXXX and SLS both have made an overpayment of real estate taxes that I reimbursed them for and they accepted.

I received a XX/XX/XXXX Statement Summary from XXXX. It included : Total Interest Paid in XX/XX/XXXX : {$2900.00} ; Real Estate Taxes Pain in XX/XX/XXXX : {$0.00} ; Beginning Escrow Balance : ( {$600.00} ) ; Ending Escrow Balance : {$2500.00} ; Ending Gross Unpaid Principal Balance : {$160000.00} ; At the time of transfer the Principal Balance was reduced to {$160000.00}. If the escrow account was closed in XX/XX/XXXX, why was there a balance of {$2500.00} in XX/XX/XXXX? Where did the funds originate? Was this yet another XXXX error and failure to refund all of my escrow money in XX/XX/XXXX?

For the past 9 months SLS has harassed and threatened me to foreclose on my property and has tried to extort a large sum of money that they tell me is for taxes and insurance payments. Although I keep telling SLS that I have paid the taxes and insurance in full, they continue to ignore the facts. For the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, SLS has refused to accept my monthly mortgage payments for principal and interest and has returned it to my bank account. The returned money is being held in a bank account pending disbursement instructions from SLS. SLS told me that they can not accept partial payments. Are these people insane?

I have sent to SLS three Request for Information and Notice of Error hoping that their research would cure their false claims. They have not and they still refuse to research the facts.

Let it be known, if SLS is not capable of doing the necessary work to cure their fraudulent claim against my home mortgage, and to stop harassing me, and to stop their criminal extortion efforts, I am ready to file a criminal suite against them.

Company response to consumer: Closed with explanation