Consumer complaint received 2018-03-29
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
I had an issue today contacting Toyota Financial Services ( TFS ), regarding the current discrimination lawsuit settlement, and I feel it needs to be addressed. I purchased and financed the following two vehicles through Toyota Financial Services, during the affected period. The first in XXXX and the second in XXXX. I contacted TFS today to request the account number for the XXXX purchased vehicle. I provided my social, the vehicle VIN number, my address, phone number and all other relevant information that should have identified the account. The customer service representative advised me, that they only showed the XXXX vehicle, and did not see an account for the XXXX vehicle. The representative attempt to tell me, that the vehicle was probably not financed through TFS. I educated that the payments I make now go to the same address as the payments did for the XXXX. The representative then stated, its not uncommon for a dealer to finance with a third party and that TFS was probably just a pass through. I educated, well if that were case, then you would still filter that payment through your system since my bank draft was being sent to TFS. The representative continued to state, he could not find any other account for me, other than the XXXX. Through my persistence, and finally stating, I would also go through my bank to pull the old records from the draft which had to include the account number ; the representative asked to put me on hold which last almost 10 minutes, and he then returned stating he was able to have a tech go through another system and they were then able to locate my account and provide the information requested. Although they have agreed to the settlement, if they discourage affected persons calling in to get account information just as I did today, who may not be as persistent as I was, then this issue needs to be formally addressed. I am fortunate to use the payment system through my bank which would have had this information had they not provided, but many minorities pay such payments with money orders, XXXX XXXX, and check cards that would not maintain records. Many of the vehicles purchased from XXXX early XXXX may have already been paid off or traded and the only way for these individuals seek  reparations related to the class action, would be for them to contact TFS to request their account information the same as I did today, in order to submit the eligibility form ; as the account number is required, both on the form, and in order to create an account on the registry site. From my experience today, I can verify with certainty, that TFS has placed roadblocks for anyone who doesnt have access to an older account that is no longer active. This will also include the vast number of repossessed vehicles as well. I dont remember my credit score in XXXX, but my current score is XXXX and I dont think it was that different then ; but my interest rate on the XXXX vehicle was 5.8 %. Im asking that you please continue whats been started to help others seek the justice they deserve. Also, I never received a letter or notice regarding this settlement. An attorney friend of mine happened to mention it yesterday and that was the first I've heard of this. TFS is not notifying affected parties. I would also like for the total cost charged to minorities to be looked into. XXXX XXXX state, these base model vehicles should have cost a lot less than what Ive paid for them. If you need to contact me, please do so by phone at ( XXXX ) XXXX or email : XXXX. Thank you for all assistance rendered. 

XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) TFS : XXXX TFS : XXXX VIN : XXXX VIN : XXXX Interest rate : 5.8 % Interest rate : 3.5 % Purchased : XX/XX/XXXX Purchased : XX/XX/XXXX Price : {$41000.00} Price : {$36000.00}

Company response to consumer: Closed with explanation