Consumer complaint received 2020-06-01
Company: Nation One Mortgage Corporation
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX FHA Case Number : XXXX Property Address XXXX XXXX XXXX XXXX XXXX PA XXXX Nation One Mortgage XXXX XXXX XXXX  XXXX XXXX XXXX To whom it may concern, On XX/XX/2020 I applied for a loan through Nation One Bank, they requested I move my closing date from XX/XX/XXXX to XX/XX/XXXX insisting that they will be able to close my loan in 3 weeks. I begin being question on my current employer at the time XXXX XXXX XXXX XXXX XXXX from the processor XXXX XXXX. Mrs. XXXX advised me that she was having issues with contacting my boss XXXX XXXX. I spoke with my supervisor at the time and he stated that he was constantly being harassed by representatives at Nation One Bank and that he had already forward the Employment Verification form numerous times, Mr. XXXX also stated that he has spoken with numerous people from the bank. At the time Mr. XXXX told me that he was extremely busy running the company on his own being that his wife was set to XXXX XXXX  any day, and that he can not run and jump every time the bank called him. He seemed to be very frustrated with the entire process. I have attached the Verification of employment that he completed early XXXX. Nation One bank begins implying that my place of employment was not an actual business. I had provided my paystubs every two weeks and around XX/XX/XXXX I received a request to provide my W2 from XXXX XXXX XXXX along with a local address. Nation One was aware from the beginning that my employer was in XXXX, Oregon. I had also advised the processor that I hadnt received my W2 from XXXX XXXX XXXX yet. The processor spoke with my boss again inquiring about the W2 he stated that he can provide a work ledger and they stated that will suffice. On XX/XX/XXXX Nation One Bank gave me until end of business day for my employer to provide the work ledger or that my loan would be dead. My realtor as well as I reached out to my employer numerous times via phone and email for him to provide the work ledger. He finally responded to my numerous calls about XXXX eastern standard time. At this point Nation One had advised my realtor the deal was dead. I was terribly upset and frustrated at this point because I had been trying to reach out to my boss all day. Once we finally spoke, we had a huge argument regarding the way he has handled getting my lender the proper paperwork. We had a very heated argument over the phone and fired me over the phone and sent me the work ledger the following day. As soon as I received the ledger, I forward the ledger to my realtor and Nation One Bank who was still giving me an extremely hard time about the ledger. Nation One bank advised that they received the ledger but that it needed to be sent from the employer directly and needed my last paystub. I advised my agent that I wanted to move on from Nation One bank because they were putting me through the ringer to get my loan approved. As of XX/XX/XXXX, I moved on to XXXX XXXX  with XXXX XXXX as my loan officer. My agent informed the previous lender that we were moving on and that the new lender will request the FHA Case Number. My new lender stated that we should have no issues with getting this loan to closing and Nation One in fact forward the case number over with no problems. My realtor received a text message from a representative that works for Nation One Bank XXXX XXXX asking how was the process was going with the new lender around XX/XX/XXXX or XXXX of XXXX  my realtor advised everything was on track to close and that we are scheduled to close the loan on the XXXX of XXXX. The following day my realtor received a call from XXXX XXXX my current loan officer with XXXX XXXX  advising that Nation One Bank went back into the account and placed a fraud alert on my file. My loan officer advised myself and agent that when the loan was sent over there were no alerts on the account and that the Fraud Alert wasnt placed on the account until after my realtor spoke with the representative the day before from Nation One bank. Nation One Bank has impacted my ability to get obtain a loan on two different occasions all because I decided to move on to a different lender. I now have over {$5000.00} in escrow that I am unable to access due to my loan constantly being denied. I have great credit ( XXXX ) I have over {$10000.00} in the bank saved and I make decent money monthly. As a first-time home buyer this experience has been traumatizing. I have worked extremely hard to save and build my credit just for a mortgage company to become spiteful and disable my ability of becoming a homeowner. I am asking that you please investigate this issue on my behalf. My hope is that we can resolve this issue and that I am able to move on with my life. 

Sincerely XXXX XXXX

Company response to consumer: Closed with explanation