Consumer complaint received 2018-10-17
Company: JPMORGAN CHASE & CO.
State: PA
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
Chase has put an insurance lawsuit settlement of {$170000.00} into an escrow escrow account because upon settlement the insurance company included their name on check. At this time my attorney had to drive an hour to find closest branch to deposit check because chase wouldn't sign off on check.. Chase originally instructed my attorney to have myself, my fiance and a rep from law firm sign off on check and mail it to them for deposit ... upon deposit they asked my attorney for several legal documents which were submitted and my attorney asked if this is all they would need and they replied yes, no other documents or anything else was needed. They then disbursed only {$100000.00} of it on XX/XX/XXXX and refused to send balance until basement was complete.. upon completion of basement rebuild ( on or around XX/XX/2018 ) my attorney called to tell them basement was done and requested the release of final disbursement.. Chase said an inspection of basement, which is what lawsuit was over ( damage from sewage backup ), and were setting one up and we should hear from inspection company in 5 days. We did not receive a call so my attorney called Chase and and Chase said the inspection company tried to call on a few days and left voicemails, which is false because number they were to call was my cell phone which I have on me at all times ( business phone ) .. so cause said they would expedite inspection and resubmit for inspection and we should hear within two fays.. once again no one called so my attorney once again contacted chase who once again claimed that I was left voicemails in which they said I never returned.. so finally on XX/XX/2018 an inspector contacted me and said she would be there next day.. on the XXXX the inspector left me several text messages pushing off my inspection from present times throughout the day.. finally at XXXX XXXX  saturday XX/XX/2018 the inspector showed up and went through basement with my fiance.. upon completion of inspection the inspector claimed only 90 % of basement rebuild was done, citing tile was in but wasnt grouped yet, toilet was installed but no water was running to it, and a ceiling, which was never there since I bought house was not in new bathroom area.. so since I wasnt home I called and asked the inspector if she had any questions because I believe she was wrong in her inspection she said no everything was " good and up to par ''! Two days later my attorney called Cjase to check on status of check and they told them everything was satisfactory and they submitted inspectors report into system which takes 2 business days to go through computer and that within 6 business days a check would be processed by the system and we would have final balance and disbursement.. 6 days goes by and no check.. my attorney calls and chase said the computer messed up and showed a check was suppose to be processed and lit never did.. so once again chase said it was corrected and within 4 days a check would be expedited to us.. I also called and was told the same thing that I would see a check in 4 days at my attorney 's office.. 4 days later my attorney calls and now they are claiming the need a copy of lawsuit settlement, " to see if there was anymore money coming to me from lawsuit ( in which my attorney had already sent the paperwork about toatals and disbursement of lawsuit settlement upon deposit ), and they also would like to do another inspection to make sure the other 10 % of work was finished ... now they are claiming that inspector will be in contact within the next 8 business days.. will have to wait 2 more business days after the inspector submits 2nd report and then another 4-6 days before chase could cut us a check for final disbursement if they are satisfied.. my attorney and I find their policies and operating procedures as fraudulent and are just basically holding my money for no apparent reason.. we have gone above and beyond what we need to do to make this process run smoothly and quickly and everytime we satisfy chases demands they change the rules and come up with a way that they can refuse to give us the money ... right now they are holding {$70000.00} on a basement rebuild that was estimated by mitigation company at {$11000.00} ... I need this money to pay off {$30000.00} to mitigation company and contractors that worked on house to not only fix damage but upgrade the house to the standards of 2018 ... also since oil heating furnace was damaged during sewage backup it was ripped out and central air was put in and we cant get company to finish setting up units on one side of house because they are waiting for {$12000.00} in work done already.. it has been in the 30-60degree range temperature wise and my XXXX year old daughter 's bedroom has no function heat unit yet nor does my bedroom.. I have expressed this to chase and they dont seem to care ... please help

Company response to consumer: Closed with explanation