Consumer complaint received 2020-05-18
Company: Americor Funding, LLC
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Problem with customer service

Complaint:
On XX/XX/XXXX, I, XXXX, and my husband went into a debt resolution agreement with Americor Financial XXXX. ( Americor ) to get our debts consolidated, to include one loan with XXXX XXXX XXXX ( XXXX ) belonging to me, and one loan from XXXX XXXX XXXX belonging to my husband. On XX/XX/XXXX, Americor Financial Inc. reached a settlement with XXXX XXXX XXXX for the account belonging to me, in the amount of {$4300.00}. There was an initial payment of {$350.00} on XX/XX/XXXX, and then {$350.00} every month for the next 11 months. The last payment to XXXX XXXX XXXX for my account was made XX/XX/XXXX. On XX/XX/XXXX, I contacted XXXX XXXX XXXX , XXXX ( XXXX ) to inquire about a separate issue. I spoke with a lady named XXXX. After that issue was resolved, XXXX from XXXX XXXX XXXX , XXXX then informed me that my XXXX XXXX XXXX loan was sold to them XX/XX/XXXX. I informed XXXX from XXXX XXXX XXXX , XXXX that Americor Funding Inc. should have contacted them because I was in their debt consolidation program. XXXX from XXXX XXXX XXXX , XXXX said they were never contacted by Americor Funding Inc. I then said I will contact Americor Funding Inc. to find out what is going on. 

Before contacting Americor Funding Inc., me and my husband went on our Americor Funding Inc. account online and noticed that both XXXX XXXX XXXX accounts had the same account number, but different loan amounts. At that point, we contacted Americor Funding Inc. to see what was going on. Americor Funding Inc. informed us it was a discrepancy, but, was not clear on the exact nature of the discrepancy. I then told Americor Funding Inc. How is there a discrepancy when we had two separate accounts and different last names. Also, you all ( Americor Funding Inc. ) emailed us a letter on XX/XX/XXXX showing the settlement with my XXXX XXXX XXXX loan and another letter showing the settlement with XXXX XXXX XXXX XXXX XXXX for my husbands XXXX XXXX XXXX loan. The letter for my loan shows that my loan was paid off by Americor Funding Inc. to XXXX XXXX XXXX on XX/XX/XXXX. The letter for my husbands account shows that the first payment made from Americor Funding Inc. to XXXX XXXX XXXX XXXX XXXX was on XX/XX/XXXX. In addition to all of that, Americor Financial Inc. knew the XXXX account was sold to XXXX, but failed to inform me and my husband. Americor Funding Inc. suggested they wanted to use additional money from our XXXX account, to pay XXXX XXXX XXXX XXXX XXXX for my loan, that has already been negotiated, and was already being paid to XXXX XXXX XXXX. Me and my husband quickly said NO, why would we pay or negotiate for an account with XXXX XXXX XXXX XXXX XXXX, when it was already being paid to XXXX XXXX XXXX? 

On XX/XX/XXXX, we called XXXX to inquire about both loans. The number on the XXXX website led us to XXXX XXXX XXXX, the company that owns XXXX. We spoke with XXXX XXXX, from XXXX XXXX XXXX, and he was far from helpful. We asked if XXXX XXXX XXXX  or XXXX XXXX XXXX was receiving payments for my loan, with the last payment being on XX/XX/XXXX? XXXX  XXXX from XXXX XXXX XXXX stated, Yes. I than asked, Why would you all sell an account that yall went into agreement with, with Americor Funding Inc.? He responded with, What do you think? We shouldve held on to only your account? This is a business. It was a business decision. I then replied, You dont sell peoples account, because now this other company is coming after me for a loan that you sold them, but yet, you are still receiving money from Americor Funding Inc. for it. I told him ( XXXX XXXX  ) I was going to get a lawyer and seek legal advice from my military JAG office. But I assume he hung up prior to me finishing that last statement. 

On XX/XX/XXXX, after being on the phone with XXXX XXXX from XXXX XXXX XXXX, I contacted XXXX XXXX XXXX XXXX XXXX to let them know the issue going on with XXXX XXXX XXXX, and they informed me they were going to put my account in Dispute status, and for me to mail them the documents from Americor Funding Inc. stating that my loan was negotiated and paid off. 


I am filing this complaint because I feel as though something should be done to/about Americor Funding Inc., XXXX XXXX XXXX, and XXXX XXXX XXXX. Neither of them seem to have peoples best interest at heart and, has caused me unnecessary stress. Point 1 : Americor Funding Inc. followed up with XXXX XXXX XXXX and knew the account was sold, but didnt communicate that information with me and my husband. Americor Funding Inc. wanted to spend additional money from my XXXX account, to pay XXXX XXXX XXXX XXXX XXXX for my loan ( which had one payment left to be paid off ), even though they ( Americor Funding Inc. ) negotiated and settled with XXXX XXXX XXXX for my loan. They ( Americor Funding Inc. ) showed no remorse or no sympathy. If they are doing this to me, as an XXXX XXXX XXXX, there is no telling who else they are doing this to. Point 2. XXXX XXXX XXXX and XXXX XXXX XXXX  should be held accountable as well. XXXX XXXX XXXX negotiated and settled my loan with Americor Funding Inc., and were in the process of selling my loan account 2 months later. Also, XXXX XXXX XXXX did not inform XXXX XXXX XXXX XXXX XXXX that they ( XXXX ) already received and accepted a negotiated settlement and was receiving payments from Americor Funding Inc. XXXX XXXX from XXXX XXXX XXXX was very rude and disrespectful. He offered poor advice. He said to take XXXX XXXX XXXX XXXX XXXX to court. 

I feel as though you should investigate every account that Americor Funding Inc., XXXX XXXX XXXX, and XXXX XXXX XXXX has. I feel as though the treatment I received, and disregard for my current situation, is unacceptable. This makes me believe these companies are doing this to most, if not all their clients. I am in the process of renewing my XXXX XXXX to be a XXXX XXXX  in the US XXXX, and Americor Funding Inc., XXXX XXXX XXXX, and XXXX XXXX XXXX are holding me up tremendously. I am requesting termination of my contract with Americor Funding Inc. right now, and also requesting I be refunded my money in the XXXX account. With the $ 5K+ in the XXXX account with Americor Funding Inc. , I could use that to negotiate myself, and then start making payment arrangements with my creditors. If granted, I would not be going through the current issues I am having regarding my XXXX XXXX  and stressors to my health.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation