Consumer complaint received 2019-05-26
Company: Specialized Loan Servicing Holdings LLC
State: WA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
My home loan of 17 years was with XXXX -- taken over around XX/XX/XXXX-XX/XX/XXXX by XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX all under the pretext they were all " Servicers ''. All denied me valid information, all over charged me especially for interest and servicing, all failing to meet the conditions of my XXXX contract and Federal Government settlement. The Feds could not have placed me in a worse situation -- never advised about the transfer, never guaranteed the conditions of my XXXX and USA Government settlement with XXXX -- just left me as a home owner to work with XXXX/SLS who have misrepresented, fraudulently falsified, and hampered all valid information requirements for its takeover of my loan insisting they were all " processors '' to justify providing me with the conditions from XXXX and the Federal Government. I was denied the required XXXX Assignment so did not discover the XXXX bankruptcy until XX/XX/XXXX when I ceased making payments to obtain just basic information denied me during the entire recession. XXXX  transferred me to SLS, XXXX and its XXXX became involved in XX/XX/XXXX when they threatened an auction of my property since they refused to provide me with a valid contract and ignored the fact that XXXX in XX/XX/XXXX had filed a Deed of Trust stating all Principals had been paid by it and only it carried the balance on my loan. I never missed a payment until XX/XX/XXXX when I deliberately stopped paying because I wanted information that both BOA and the Federal Government should have provided to all of us in these loans immediately. It took the auction threat for me to obtain any valid factual information. My loan is paid through this month, XX/XX/XXXX, but since XXXX/SLS still attempt to support a fraudulent loan which neither XXXX nor I ever signed nor agreed to, since I've been denied the agreed interest reduction, since XXXX doubled my interest payment, since SLS wants doubled " servicing '' fees, I will not resume payment on that loan until these government and XXXX guarantees are provided to me. By my XXXX Payoff Schedule which is the only valid document I possess which counters the falsified XXXX/SLS/XXXX/XXXX statements since they have been over charging me since the very beginning and the {$40000.00} additional charges they added to my loan in XX/XX/XXXX supports my statement. 
It's time for the Government to represent the home owners against these corrupt banks that offer falsified contracts that were never signed by the parties they allege nor were any of the other conditions met which was a reason for the falsification of XXXX 's bankruptcy,. Under contract law, these banks nullify any contract when they falsify it as they have done in order to illegally justify collecting the higher interest rate doubled during the entire recession which is valid justification for me to stop payment on that loan. No government can justify holding me to a contract when a non-participant offers only fraudulent support for " ownership '' under the pretext that they are all " processors '' and can't provide me with the interest reduction. We as taxpayers paid off these loans ; we as taxpayers are entitled to the benefit for what we paid through our $ $ $ to XXXX and XXXX. It's time for the Government to require these banks honor both my XXXX and the Federal Government agreement and not yet again credit these corrupt banks and servicers attempting to get reimbursed 2 and 3 times for loans they fail to possess. Knowledge of a loan fails to meet the required legal standard of a validly signed contract and I don't feel obligated to support XXXX/SLS in its present and ongoing corruption of obtaining funds from me. It's time for the Government to support the harmed home owners for I'm certain had I been reimbursed for the over payment in interest for over 10 years my loan is at {$0.00} presently and I feel no obligation to resume payment to corrupt XXXX/SL/XXXX/XXXX  which it's time for the Government to put an end to immediately. The harassment/retaliation/blackmail/extortion I have experienced from these banks and their servicers all through the recession is unconscionable from a situation the Government resolved for the benefit of these fraudulently acting banks rather than on behalf of the taxpayers. That these banks feel confident by contacting the Government that they will once again obtain the support to harm a homeowner in spite of all the corruption they have been involved in -- falsified XXXX contracts, lack of required XXXX Assignment, failure to reduce interest during the recession when it was requested by me and the rate was at 1-2 % but denied, interest credited on the over payment of interest guarantees me that my loan today is at $ 0 %, It's time for the Government to support the taxpayers, not these corrupt banks and their servicers. When none of these banks/servicers can produce even one ( 1 ) valid contract between XXXX and me while I hold three ( 3 ) separate ones + the documentation supporting my payoffs, it's time for Government to support the people and not the illegal offenders. The Government would not support an illegal contract on my behalf and I require that it holds these banks to that same legal standard. I want this loan closed as fully satisfied, I want it to occur immediately, and that's the response I expect the Government to advise XXXX Principals.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation