Consumer complaint received 2018-06-28
Company: HW Holding, Inc
State: CO
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I was the victim of a XXXX XXXX XXXX and XXXX XXXX XXXX by a neighbor on XX/XX/XXXX in my apartment with my daughter who was XXXX XXXX XXXX and my XXXX year and XXXX year grand daughters who was at my apartment at that time. This happen at XXXX. My neighbor was arrested and taken to jail and charged with XXXX XXXX XXXX and XXXX XXXX. he kicked my door in and was coming at me trying to attack me. I XXXX XXXX XXXX XXXX with my XXXX, he still was still coming and then I XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX, he ran off. I don't know what his intentions were or why he kicked down my door and was in my apartment, my grand daughters were shook up from this, that frighten them. The DA requested I move out and placed a restraining order agaisnt my neighbor. I went to my rent office and told them I was moving due to my XXXX XXXX and XXXX and I was too affraid to continue to live in my apartment by myself after this incident. The apartment manager agreed to let me out my lease, but told me I still had to pay my rent for the amount days I was living in the apartment. I at first gave the manager a letter stating I was moving out on XX/XX/XXXX. I wasn't sleeping in my apartment since the incident, so I written another letter stating I was moving out on XX/XX/XXXX, and I did moved out on XX/XX/XXXX. I was living at my oldest daughter house sleeping on a air mattress from XX/XX/XXXX until XX/XX/XXXX with the assistant from XXXX XXXX who helped me to pay part of my rent and deposit for my new apartment. To make a long story short. The XXXX at XXXX XXXX XXXX XXXX, reported to XXXX credit bureau since XXXX late rent on my credit report. I received a letter from a collection agency name Hunter Warfield requesting I pay {$330.00} at a 50 % saving. My credit score dropped to XXXX, Recently XXXX shows my credit score as XXXX with an amount of {$700.00} gaining interest. My rent with this apartment at that time was {$630.00}. They kepy my deposit of {$200.00} and no return of the pet deposit which was {$250.00}. The collection agency say I owed {$670.00} and the apartment was asking me to pay {$1000.00}. This is false report amount and it's a negative on my credit reportand this is hurting me financially. I am seeking legal advice and action. I'm the one that's still affraid to live alone and have nightmares because of the incident. I would the like an investigation done on this apartment complex at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, ph # XXXX and collection agency Hunter Warfield at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ph # XXXX or XXXX. I'v already had XXXX to investigate and they refuse to remove it or remove the negative reporting. Yes, I have try to work with collection agency and apartment manager it's getting no where. This has been going on for 2 years

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with non-monetary relief