Consumer complaint received 2017-08-31
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Went to Chase Bank located at XXXX XXXX XXXX, FL past middle of XX/XX/XXXX to make deposit and say good bye as I was moving to another Town. XXXX asked me if I made already the change of address in my various accounts and volunteer to do it for me as we catched up in our children ' lives and business. 
Once it was done she expressed that I was approved to get an " XXXX  '' card. I told her I already have a credit card, so she " sold '' me that this one is better because it will give me money for me spending money even by transfering the balance from another credit card I will earn money, 0 % interest for the 1st year, etc. I told her that I pay my balance every month, that I do not need it. So she insisted. She filled out the information on line in her computer-desk, showed me the information to verify the address, we even agreed to get it in my old address. Got the card within days and followed her advise to use it to get the " gift '', and transferred my other credit card balance. 
Got the statement and I was surprised of the balance. Checked it out and noticed the balance of my other credit card was transferred but it came with " FEES '' {$190.00}. Called XXXX customer services XX/XX/XXXX, spoke to XXXX, he appologized and asked me to talk to the branch because " many times they get a different promotion than the one online and only so XXXX can remove the charges ''. XX/XX/XXXX I called XXXX and spoke to her. She appologized if there was a misunderstanding, she claimed that while we were talking she tried to see if a credit was given but could not. I called XX/XX/XXXX again, they asked me to talk to XXXX Branch Manager. Called and she stated that " unfortunatelly '' she is sorry that it " will not happen again and that I have to be satisfied that I got money from the promotion '', in compensation I did n't loose much. So, it is when I understood the whole promotion about all transfers being free of charge is MISLEADING the public just to get the card sold out. 
XX/XX/XXXX I was able to speak to XXXX from XXXX, told her all what happened. Under her supervisor she wanted to interview XXXX to get her statement and be able to process my refund. XXXX was hard to find. Since she never picked up the telephone any more, never returned my phone calls or emails. Without her statement of misscommunication XXXX is not able to issue me the refund. 
I sent XXXX another email and left a messages with the tellers. 
XX/XX/XXXX, I called XXXX again, Spoke to XXXX he could n't solve the problem until XXXX calls them back. Latter on I called XXXX again, spoke to XXXX, he could n't do much neither, waited to see if someone answered at the branch, nothing. 
XX/XX/XXXX Called XXXX and spoke to XXXX, after he spoke to his supervisor XXXX claims that if XXXX and/or the Branch Manager refuse to all XXXX, they are not going to credit the fee charged. - All these 4 attemtps to XXXX I asked them if they will call the Branch and talk to XXXX ( XXXX ) XXXX, or if they allow me to send the email communications I sent to her to check my veracity and be able to contact her another via. XXXX claimed they can not call or receive emails. In conclusion, if XXXX does n't call I have pay. Why???? 
This is MISLEADING THE PUBLIC, FRAUD and are behaving like THIEVES. I REFUSE to be charged for something I really did n't need, I did n't agree to, nor I was told. I offered to expose my credit card payments so they can check I pay every month 100 % my credit card, I do not need to transfer a balance I can pay off to get charge almost {$200.00} for a bank to get a new customer, and the marketing that I get money for nothing is not true. I am being charge for somehitng that was not disclosed to me, not told to me, very fraudulent.

Company response to consumer: Closed with explanation