Consumer complaint received 2017-10-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My problems started when I was with Bank of America and I was going into foreclosure and contacted them about a modified loan I went through a local lawyer and paid her {$3500.00} to obtain a modified loan for me she obtained the modified loan and I signed the paperwork in front of her in her office and it was sent back to Bank of America. I paid on a modified loan for three and a half years and Bank of America decided they could no longer honor that contract because my house was in transition from XXXX XXXX to Bank of America but I was not notified that XXXX XXXX still had ownership of my loan. I was informed  by Bank of America they BOA had bought the loan three years prior to my problem with my modified loan.It was my understanding that Bank of America had the right to give me a modified loan. BOA had the right to make that decision for me to have a modified loan. Then after 3 1/2 yrs. they decided that they did not have true ownership of my loan. XXXX XXXX still obtain ownership of my loan. So bank of america threw my house into foreclosure again.What happened from that was I got a sheriff knocking on my door saying my house is in foreclosure. I went to the local legal free legal help agency to obtain me a new modified loan unfortunately my first modified loan and my original loan I only had seven years left to pay on my loan.When I got my first modified loan they had extended it 3 more years to make up for the time that I was unable to pay and I got behind trying to get a modified loan. It took me a year and a half to get a modified loan with my new lawyer.After my new lawyer contacted Bank of America for the new modified loan under their contract their representative told my new lawyer the reason i needed another modify was because of the wells fargo incident. Bank of America told my lawyer that my loan was increased to a 40 year mortgage at about the same amount of money I was paying before. So now I have a 40 year mortgage instead of a 7 year mortgage when my lawyer pressed harder Bank of America told my lawyer that the reason they could not honor the first modified loan after three and a half years was XXXX XXXX still had ownership of my loan at the time and bank of america did not have the leagal right to modify my loan the first time.No one bothered to tell me this. There was no information there was no disclosure that my loan had not been switched over although I was paying Bank of America for three and a half years not XXXX XXXX. My second lawyer also informed me that my first lawyer was being sued by the state because of illegal loan modification practices. Now I am in bankruptcy over this I 've had to put my house in bankruptcy to save my house it has ruined all my credit and everything I have Bank of America has recently within the past six months sold my loan again to get out from underneath what they have caused me and I still can not find anyone to straighten this out. XXXX XXXX and Bank of America are at fault for this someone dropped the ball they let it go for three and a half years and no one did anything about it but give me a 40 year mortgage which means I 'll be XXXX years old paying a mortgage on my house and I 'll be paying on a home loan I already paid on for 15 years so I 'll be paying on my house for 55 years. I have been fighting this for some time and unable to find help from anyone or any lawyer. Can u please help me fight XXXX XXXX and bank of america for the nondisclosure and the trap with my home loans they have put me in. I am underwater in my house because of these two banks swindling me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation