Consumer complaint received 2018-03-09
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Loan # XXXX Affected by recent NATURAL DISASTER 'S HURRICANE IRMA AND HURRICANE HERMINE - SERVICE TRANSFER IN MIDDLE OF ISSUE NOT YET FULLY RESOLVED issue- *SERVICING TRANSFER NOTICE TO - XXXX XXXX XXXX -DOES NOT HAVE ANY INSTRUCTIONS FOR MID TRIAL MODIFICATION PAYMENT QUESTIONS/ISSUES OR MODIFICATION PROCESS COMPLETION OF DOCUEMENTS AFTER TRIAL PAYMENTS ARE OVER. ** XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  FL XXXX Wells Fargo has made numerous errors in the servicing of my loan, issues they have admitted to and issues they have been brushed under the rug. After 6 months with daily back n forth issues, trying to get streamline modification assistance DUE TO A natural disaster, finally 6 months later a trial payment is given ( no real details ) but trial payment. I'm very leery of the company due to all the illegal /fraudulent things they have been caught doing to their customers. At least they are on the radar as such and are being watched. Now I find out that in the middle of the modification ( WHICH I STILL HAVE NO REAL TERMS OR further information for, I find out they are transferring the servicing of my loan ( probably in retaliation - or just to get rid of the loans they know they have made issues with ) The are transferring me to some sub-prime/ 1 XXXX XXXX XXXX Company with a worst reputation than them AND THAT IS RIDDLED WITH complaints about servicing. Didn't know that was possible. ( WELLS FARGO IM told secretly owns this other company too, I got a 2 week notice prior to transfer, nothing from the new company at all and Wells Fargo left me in the lurch in mid MOD mode ... How do we make the regulators investigate this? They should not be allowed to do this to people.

XXXX XXXX XXXX  does NOT participate in the Consumer Affairs accreditation program - shocker there, also. No physical address where they are located.

Wells Fargo once again is allowed to DROP THE BALL TO HIDE issues they are covering up on loans. How can you allow this?

See reviews : I am supposed to be making my loan payments to XXXX XXXX XXXX, startingXX/XX/XXXX. I have been trying to call and have only got recordings ... Including a recording saying I would receive a call back since Wells Fargo sold/ transferred our home loan to this company. We were supposed to receive a " welcome packet '' which never happened. We received ... from Wells Fargo, not XXXX XXXX XXXX a notice with a XXXX XXXX to mail our house payment in the future. After trying to contact this company and set-up monthly payments- I am very concerned after reading all of the complaints from other customers going through the same problem. This company needs to be investigated. They are most unprofessional and we should have a say-so in whom and how our loan is serviced! I can't even find out how much money to pay or what their policy is on payments and grace periods, etc. Can anyone help with this? Very concerned! XXXX took over my loan from Wells Fargo in XX/XX/XXXX and it's been a nightmare since. I can't believe a company can exist like this and with all complaints nothing can be done to get them out of business. I requested monthly statements from them because I'd like to see what's on my loan, but XXXX  refused to give me statements, saying I'd have to request it in writing and it would take up to 3 weeks, to get a statement. I sent a form, voided check and did everything what I was told and now they are saying different stuff and still not sending me statements. I tried to create an online log in, but their system denies my answers to my security questions even I know they're right.

I have having problems trying to make my mortgage payments on time for a while now but I will trying to pay this company as I can but keep returning my payments. Three times they have returned ( {$8500.00} ) it. It's like they want me to foreclosure my house of 15 years. I called after Hurricane Irma to get a break and they didn't help me either, try to do a modification to my mortgage and after telling me it will take 2 weeks to make a decision, they just denied like in 3 days. I have never seen a company that you are trying to make a payment within the best of your possibilities and they refuse to take it. Is there another agency where I should also file a complaint? They need to be out of business.

I am supposed to be making my loan payments to XXXX XXXX XXXX, starting XX/XX/XXXX. I have been trying to call and have only got recordings ... Including a recording saying I would receive a call back since Wells Fargo sold/ transferred our home loan to this company. We were supposed to receive a " welcome packet '' which never happened. We received ... from Wells Fargo, not XXXX XXXX XXXX a notice with a XXXX XXXX to mail our house payment in the future. After trying to contact this company and set-up monthly payments- I am very concerned after reading all of the complaints from other customers going through the same problem. This company needs to be investigated. They are most unprofessional and we should have a say-so in whom and how our loan is serviced! I can't even find out how much money to pay or what their policy is on payments and grace periods, etc. Can anyone help with this? Very concerned!

XXXX  took over my loan from Wells Fargo in XX/XX/XXXX and it's been a nightmare since. I can't believe a company can exist like this and with all complaints nothing can be done to get them out of business. I requested monthly statements from them because I'd like to see what's on my loan, but XXXX refused to give me statements, saying I'd have to request it in writing and it would take up to 3 weeks, to get a statement. I sent a form, voided check and did everything what I was told and now they are saying different stuff and still not sending me statements. I tried to create an online log in, but their system denies my answers to my security questions even I know they're right.

XX/XX/XXXX This company is horrible. My loan was sold to them in XX/XX/XXXX. Since XX/XX/XXXX I've had my payments returned. I was given the runaround for an entire year for a loan recodification. I've had to reset my account every month for recurring pymts to be taken out of my checking acct. I continuously receive threatening letters that my account is delinquent even when it's already set up for monthly withdrawals from. I continuously receive collection phone calls asking for me to make a pit on an acct that's set up to be automatically withdrawn each month. Every time I call I speak with a representative that tells me they see where my acct is set up for recurring pits & they don't know why I'm receiving threatening letters & collection calls. This company is straight trash & they shouldn't be in business EVER!

XX/XX/XXXX I have having problems trying to make my mortgage payments on time for a while now but I will trying to pay this company as I can but keep returning my payments. Three times they have returned ( {$8500.00} ) it. It's like they want me to foreclosure my house of 15 years. I called after Hurricane Irma to get a break and they didn't help me either, try to do a modification to my mortgage and after telling me it will take 2 weeks to make a decision, they just denied like in 3 days. I have never seen a company that you are trying to make a payment within the best of your possibilities and they refuse to take it. Is there another agency where I should also file a complaint? They need to be out of business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation