Consumer complaint received 2023-03-08
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I have been calling NAVY FEDERAL CREDIT UNION since XXXX attempting to speak to the securities department so that I can have access to my account be restored to me. After about the 7th time calling I finally got someone from the XXXX XXXX  XXXX  to speak with me. His name was XXXX XXXX XXXX and he called me from the number XXXX. When I answered Fiduciary Agent XXXX of the night securities team lied on me and told me that I am harassing NAVY FEDERAL CREDIT UNION then threatened to block me from calling if I continued to call the company seeking assistance for this matter. That is a defamation of character and a deprivation of my federally protected rights as a federally protected consumer. Then XXXX Hung Up on Me without trying to assist me. I CALLED BACK and was transferred back to XXXX the night securities fiduciary agent again. I explained to him that I filed a complaint with the FTC complaint number # XXXX and that I am attempting to handle business with NAVY FEDERAL CREDIT UNION the CORPORATION. I tried to explain to him that I called NAVY FEDERAL CREDIT UNION because my account has been flagged for suspicious activity wrongfully and that the fiduciary agents of the securities team did not obtain permission from me to act as my guardian and that I need access to my account restored immediately. He TOLD ME THAT I AM NOT TRYING TO HANDLE BUSINESS even though I explained earlier to other fiduciary agents that I NEED MY ACCOUNT TO BE RESTORED IMMEDIATELY SO I CAN COMMENCE TO HANDLE BUSINESS ONLINE AND CHECK MY ACCOUNTS AND SEE WHAT TOOLS I CAN USE ON THE NAVY FEDERAL CREDIT UNION ONLINE BANKING APP THAT WILL GIVE ME THE ABILITY OF MAKING SMART DECISIONS WITH MY NEWLY ACQUIRED FUNDS. Instead of helping me he OBSCENELY hung up the phone again on me. Causing great mental anguish, anxiety and many other actual damages. All are equal under the law. In commerce, truth is sovereign. A matter must be expressed to be resolved. I can not sign away my rights. The Federal Government did not create guidelines for corporations to abide by. The Federal Government created Codes and Statutes that are based on the LAW which must be adhered to. The Official Misconduct of the fiduciary agents of NAVY FEDERAL CREDIT UNION have caused me many actual damages. Deceptis, non decipientibus, jura subveniunt. THE LAWS HELP PERSONS WHO ARE DECEIVED, NOT THOSE DECEIVING. As beneficiary of the XXXX XXXX XXXX, Estate I have not received any benefit from the actions of the Fiduciary agents and demand to be treated with respect. There is abundant evidence that NAVY FEDERAL CREDIT UNIONs FIDUCIARIES have ill will towards me and have knowingly and willingly discriminated against me because of my race and financial status. PLEASE HELP. 

Note 1 : I, XXXX : Small, Beneficiary wrote this complaint and the affidavit of truth and facts and the complaint to the FTC MYSELF XXXX I am of the age of Majority and not a minor. 

Note 2 : With this complaint I will also attached the Affidavit of Truth and Facts which covers the subjects of Credit Cards, Credit Instruments, Commercial Instruments, Creditors, Card Holders, Original Creditor, Original Card Holder and my complaint that I filed with the FTC. 

Note 3 : I opened my bank account without prejudice, with honor, in good faith, and with clean hands. 

Note 4 : I have provided proof of the lawful commercial instrument that has been created by XXXX XXXX XXXX XXXX Beneficiary and payed to the order of me Note 5 : I have provided proof of the lawful commercial instrument that I created and paid to the order of XXXX XXXX  XXXX, Beneficiary . 

Note 6 : I already sent NAVY FEDERAL CREDIT UNION the affidavit of truth and facts supporting my acts notarized, dated with a time, autographed with my beneficiary signature, stamped with executor 's seal, and with a witness signature via Certified Return Receipt Mail XXXX  XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation