Consumer complaint received 2021-07-06
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
We spoke with an employee of the timeshare company XXXX, named XXXX ( XXXX ) XXXX at the XXXX XXXX, Florida location ; introduced as someone other than just a salesperson. They said having this timeshare will give us rental income & that we'll never have to pay maintenance fees again. They tempted us saying it have some tax benefits similar to owning a 2nd home & that we're actually making a good financial investment. It's like a special offer because they needed " corporate '' approval to give us the price offered. They promised additional vacation to XXXX & XXXX XXXX, we were instructed to call when we're ready to travel but we never really had the chance to use it. We were pressured & rushed saying it's our last chance to upgrade at the lowest price. They had us open a credit card in which we never received a copy of the actual application. We were never properly informed or entirely made aware of all the fees because they were giving all the information too fast which is really hard for someone like us, we're already more than XXXX y/o at the time. The process was obviously rushed, they didn't even let us read the contract. We were profiled because we were long-time owners & I'm sure our age were also one of the factors that they took advantage of. We're not sure if this can be considered as threatening statements to force us into this but they warned us that we would be locked in a contract that had pre-payment penalty if we did not upgrade. They also have our IDs during the entire process. In addition, they never discussed how cancellation process works but I made sure to cancel via phone call conversations. I actually have at least one recorded phone conversation in XXXX. Having this timeshare just simply made it worse for us, me & my wife are XXXX virus survivors. Wife was hospitalized in XXXX, intubated in XXXX, discharged in XX/XX/2020. I was also diagnosed with XXXX XXXX, XXXX, XXXX, XXXX XXXX & XXXX. We're still experiencing post XXXX symptoms. This timeshare just making it harder for us with all the stress that we're having. Me & my wife are both retired, we also lost our part-time income because of the pandemic & this timeshare only adds up to our financial difficulties, the monthly payment & maintenance fees are too high. We're not able to meet the obligation of paying the high monthly loan assessment of {$1000.00} and/or the monthly maintenance fee {$270.00}. We've been under much stress due to this financial burden. Not only did we fall behind in paying this timeshare, we also fell behind with our other creditors. This burden of debt is overwhelming & affects our day to day living. Plus, they call us several times each day to ask for payments, we were put on collections. Neither of us sleep well because of this. We had the worst experience of this timeshare process, the sales pitch was no.1. The enforcement of attending a " presentation '' under the misrepresentation of offering owner updates or to receive " gifts '', only to find that it is another forced tour & presentation to purchase more points. The time that were taken out of our vacation as these presentations are several hours long. Sale people are relentless in their pursuit - even when you refuse, they will almost always bring 2 or 3 other persons to the table to further convince you that this is the only time you can get the offer. We're really regretful of the decision to add further debt to our already heavy financial burden.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation