Consumer complaint received 2018-10-09
Company: Tower Loan of Mississippi, Inc.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/2018, I filed a dispute online with Tower Loan through their online Customer Service Issues about the balance on my account and the date of last payment being wrong that was reported to the Credit Bureaus pertaining to my account with Tower Loan. Tower Loan had not been reporting as the company should have, and there for the information on my Credit Report was incorrect. I presented this information to Tower Loans, but Tower Loan never tried to make any corrections or contact me, until I stated that I would file a Class Action Lawsuit against the company. I filed another complaint on XX/XX/2018, and at that time I also made a call to the XXXX XXXX office where my account is located to find out who the Area or District Manager was and how I could contacted him. I first spoke with XXXX XXXX and Mr. XXXX forwarded some papers to me through an email showing that Tower Loan had been made aware of the problem and was trying to correct it. To make a long story short, Tower Loan would have not tried to correct this issue ( and it still isn't corrected as of today ) if I had not brought it to the company 's attention. Tower Loan is still not reporting the correct information on my account, I have only received one phone call from XXXX XXXX about this issue ( after I made three calls to Mr. XXXX ) and he was very rude and arrogant about the situation.Mr. XXXX XXXX 's tone of voice was like I was stupid and he was not concern about the issue. Mr. XXXX XXXX the Compliance Manager, never called me back, but responded in a letter, passing the buck off on the Credit Bureaus. Tower Loan does not have a reliable office telephone, because the phone listed on the  Complaint Form that is online, is a cell phone listed as " XXXX 's Work '', and the call that I received from XXXX XXXX was from an office in XXXX, MS . If Tower Loan home office is supposedly located in XXXX XXXX, MS , why is it that this company does not have a legal telephone for the consumers to contact the Home Office at the phone number given for the company? As of today, Tower Loan is still reporting the wrong information on my account. Tower Loan has three different balances that is owed on my amount reported to the Credit Bureaus as the pay off amount, date of last payment is wrong, and there is no working with Tower Loan about correcting this. I am sure that there are others who have or have had the same problem with Tower Loan and I am struggling and striving to pay this account off and I will not recommend this company to anyone to do business with. I was also send a copy of some emails where I was rudely talked about and these emails show and are dated on the date that Tower Loan did not think about or try to answer my complaint until I mentioned filing a Class Action Lawsuit against the company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation