Consumer complaint received 2017-07-13
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Account sold or transferred to another company

Complaint:
Please add this to report ID/XXXX. I realized I forgot to include some important details in that report they are as follows : My parents XXXX XXXX XXXX ( Step Adoptive Dad ) & XXXX XXXX XXXX graciously offered to purchase the electronics I mentioned in the other report. The XXXX lap top/ case, inexpensive XXXX lap top, a basic home phone, a inexpensive pay as you go cellphone. My Ex has accused me of spending " his money ''. I felt it necessary to clarify with the extreme Financial Abuse I have endured. Next I was contacted by XXXX XXXX and I quote, " XXXX has identified that one or more computers/devices behind your cable modem may be infected with XXXX or " XXXX XXXX '' Virus. A device behind your cable modem appears to have connected to a command and control server affiliated with this malware. Your personal information such as passwords and credit card niumbers are putting your data at risk. They said we can not protect one while sacrificing the masses. Your virus is setting off our fire wall and will breach our system and they asked me to disconnect all my devices shut it diwn and go with another service provider with a more secure network. Well my apartment building contracts with only XXXX XXXX so I have been with out internet for almost two years. My Ex Spouse used to work with XXXX XXXX and they own my apartment building. Are you seeing the continuation of Domestic Violence using third parties? It is getting clearer right? Next this virus was on the two smart TVs my parents bought for us to USE. This all goes back to them when we move out. They are just loaning them to us. Anyway all these items became infected with these viruses. He was using my children 's XXXX in reverse, viewing us in reverse on all electronic devices somehow. Anyway the XXXX were purchased at XXXX before I fled in XX/XX/XXXX. After fleeing they were hacked. I took them to XXXX so many times I lost count. They said he has your IPs get new phones. In a last ditch effort I took them to the XXXX XXXX at XXXX along with my XXXX lap top. All items were infected with extreme spyware, malware and Trojan horses that could not be removed and were hard to detect. They removed all they could we factory reset and got new sims to only have it happen again. I continued to use the XXXX lap top until one day it just went black screen and has never worked since that day. It wo n't even turn on. The XXXX we used till a promotion where you could trade your phones in Happened. We got new phones paid off the new ones off a few months later. I am still paying for my original phones from before I fled my Ex kept my sons phone even though I bought and paid for it. It just steals everything I have. It was my sons XXXX present from me. Whatever, I even got a Court Order for him to return it and nothing .... My new XXXX belong to me alone an Are paid in full. I switched from XXXX because my Ex was using my ss # to access my account information and they could n't stop it from happening. I shut down the online account and my cell service. I have new carrier pre paid month to month and it was going well until two weeks ago. It started to ramp up again. Apparently he was sending messages that explode the a virus then disappear. The above information is meant to clarify the previous report. Thank you for putting them together for me. Now Chase/XXXX Reward Visa. I opened this account as part of my safety planning with the XXXX and the Two Domestic Violence Homicide Detectives. This company made it difficult to pay my bill. My online accounts were constantly hacked password changed all the time. I would get locked out of my account. My Ex did this kind of stuff the last year before I fled. I did not realize but he got a hold of this card had my statements sent to his address and new everything I was doing. I used the card to put a down payment on my leased car, new car insurance, renters insurance, health insurance all that planning to get away and one phone call using my ss # and he got my statement sent to him and began harassing me with each of these vendors. Turns out the company My XXXX XXXX home  reccomends for renters insurance is a family friend of someone we know in the XXXX family a third party to friends I have known since I was XXXX. They also refused to receive my monthly payments put me on hold for 45 minutes then just hang up on me all these companies were hurting my credit rating on purpose. Meanwhile at the time I had a pay by the minute cellphone plan. Can you see the Financial Abuse. Slight but it 's right there. Anyway I would try to pay my Chase bill on time and the same thing they would put me on 45 minute holds, refuse my payments for no reason, them send me late notices, then the Financial Abuse intensified and my Ex started with holding spousal support. To the point where it messed with my banking. I would deposit the check only to have him cancel it and all my bills bounce. XXXX XXXX did n't want to cash his checks anymore. It got pretty bad. During all of this my credit rating that I had just fixed plummeted again to XXXX. My heart sank. Chase turned me over to collections even though I was keeping them updated as soon as I figured out what he had done next. For 9 months this went on then they sent me to three different collection companies. They started calling and harassing me. I guarantee you woman who flee abuse want to pay there bill. You see the kind of Financial Abuse these guys do is slowly removing yourself worth, freedom, ability to provide for yourself all under the guise of protecting you. No one says of please abuse me or yes you may steal from me. Chase offered me a reduced payoff and I said No Way. I will pay this bill No Matter how long it takes. Finally after bursting into tears someone listened and heard me. Once they understood the type of abuse I was dealing with they started helping me again. They finally realized someone who has nothing wo n't be able to give you anything more if you yell and further re traumatized them. You have no idea what these brave woman and children survive and escape from. Anyway now they are letting me pay what I can when I can with the promise to restore my credit rating when it is paid in full. I will let you know what happens. This is not a traditional complaint more like something to learn from for everybody involved. You can look through this letter and address the abusive behavior. But my hope is that someone at Chase will become a Hero for the silenced, abused and those taken advantage of. Be a Champion go find the people in your company who have the power to change this. I know the day I pay you back will be one of the best days off mylife. I will get my dignity back. You know Financial Abuse is like a long slow XXXX of everything you have. I know that is graphic but you need to grasp how bad this really is to be able to change it. Please be one of those people my children and I can call Hero. Please be one of those Corporations who remembers you are only successful because so many human beings trust you with their money. Without them you have nothing. Understand the statistics are there and Domestic Violence is a Global Problem that is the highest it has ever been. If Corporation, Governments, Sports Teams, Organizations, Schools, Churches, Each Individual Do n't Stand Up and Say No More Society  will fall. This change needs to happen now it is urgent. Corporations will cease to exists if society falls. It does n't have to be that way. We all have power to cause this societal change so let 's do it. I want to see your company flourish too. I have been self employed most of my life my job experience is varied and valuable. I want my busuness to be part of this change by you supporting me as I regain the life stolen from me you will be part of that change. So I graciously Thank you in advance for what you are about to do to address these issues for so many who need your help. <P/>Blessings, XXXX XXXX XXXX

Company response to consumer: Closed with explanation