Consumer complaint received 2020-10-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I did annual credit report in XXXX with 3 credit Bureau : XXXX, XXXX and XXXX. All reported with NO fraudulent accounts, except the " previous address '' included incorrect address, but I thought it was in " previous address '', it wont affect me, as long as my " current address '' is correct. On XX/XX/XXXX, I did annual credit report again to purchase a mortgage. XXXX XXXX  and XXXX reported NO fraudulent accounts. Only XXXX reported a fraudulent address in my current address. I submitted a dispute to have it updated. After several disputes for the same issue, it still did not get fixed, XXXX kept updating wrong address, so I had to fax all required documents along with another dispute. On XX/XX/XXXX when XXXX finally updated my current address correctly, there is a fraudulent account appear in my report, it indicated this was opened on XXXX, XXXX which I had previously mentioned that in XXXX and XX/XX/XXXX XXXX  and other credit Bureau did not report this. Now all of the sudden I owed Bank of America since XXXX for a balance of {$1100.00} as of today, monthly payment is made on the first of each month since XXXX. I was so shocked how this can happen. 

I called Bank of America 2 times to confirm and ask for dispute, BOA confirmed with me that account number was not mine, name looks similar but clearly this is not my account, I have {$0.00} balance with BOA, I was advised to file a dispute with the credit Bureau who reported this account. I file a dispute with XXXX on XX/XX/XXXX, after 14 days had not received the result I called XXXX to follow up on my dispute, I was told that BOA is the only one can verify my information. I called BOA and again was told that if I file a dispute with XXXX, the submit had sent to a different department who handle this, there is nothing I could do but waiting, and again they confirmed with me that this account is not mine, and XXXX  should be able to have my report corrected. On XX/XX/XXXX, XXXX sent me a result of dispute, but surprisingly It said BOA confirmed the fraudulent account is mine. 
This had cause a serious delay on my plan of purchasing a house. I have waisted 2 months to fix the address, and then now still waiting for another dispute. 

I got a notification indicated that The fraudulent account is updated to : XXXX and XXXX. Now the fraudulent account is reported in all 3 credit Bureau, not just only XXXX 
I called BOA immediately, again BOA confirmed with me the fraudulent account is not mine, they did not know how this happened, I dont owe BOA anything and have {$0.00} balance. The dispute was file with BOA same day on XX/XX/XXXX. Dispute is pending for review as of today. 

This issue has caused significant impact on my mental health, seriously delay on purchasing mortgage and financial lost as i have missed multiple chances for good interest rate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation