Consumer complaint received 2019-08-30
Company: Mr. Cooper Group Inc.
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I have several complaints regarding the entire process of my Mortgage Transaction. I Closed on my mortgage on XX/XX/2018. The mortgage closing process was very confusing and the cost was inaccurate. I had explained to my agent and the Lender, XXXX XXXX XXXX, that I wanted to pull out from the process because of the cost and that I was afraid I would not be able to make good on the all payments. I was six months XXXX  at the time of the mortgage process and I informed the lender that, although I am working now I may be out on maternity leave and that I may not be able to go forward with the process and payment amount because income could possibly change. Also, the amount of fees being charged were extremely higher than what they originally led on at the overall cost of the loan. I wanted a lower costing home and I made the attempt to pull out of the process and go with another lender under different terms ( as I was never given XXXX options to choose my own lender ) I was told by my sales agent and the loan officer that the deal I was given was the best option for me ; that they were not making any money off of my loan but they in fact went an extra mile to get me approved. This is why I informed them that a home for a lower price would help the cost go down and that I wouldn't have to come out of my pocket as much ( in addition to being offered a grant to take out a loan with them to only tell me the first time home buyer grant was no longer an option ) The Lender also told told me I should be using there title company as the breakdown of the fees and cost were the lowest. The used the fact that my contract was had verbiage that I had to close within a certain amount of time or else I would lose my escrow deposit. 

I ended up defaulting on my mortgage just five months after I had closed due to changes in income, then led to no income and me being terminated from my position while on a medical leave of absence. I am a victim of predatory lending because the lender knew I was not able to truly qualify for my home. I felt forced into a mortgage which and taken advantage of during a vulnerable state due to complication during my XXXX and having to move from a desperate situation I was faced with. 

In addition, I am now in the process of a loan modification with Mr. Cooper, my loan servicer. I have complied with every request for all documentation that was required, but they have continued to allow proceedings with a sheriff sale date. When I contacted Mr. Cooper and their attorney 's office, to inform them of the notice from the sheriff 's office on my door, they told me that it was on hold and that the sheriff 's office probably didn't receive their notification that this should not proceed. I waited approximately five days to give it a little time before speaking with the county sheriff 's office regarding the sale date and I was told that no one had provided them with any request to adjournment or stop of the sale. I am now being giving mixed information and direction. It is to my understanding that during the process of a Loan Modification any foreclosure dates are supposed to be stopped. 

I feel as though I have been forced into loan I was never able to afford and now that I am unable to resolve the missed payments, I am not being provided with a fair chance to resolve the matter. Please assist.

Company response to consumer: Closed with explanation