Consumer complaint received 2017-12-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Rm. XXXX XXXX, CA XXXX ( XXXX ) XXXX To : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Attn ; XXXX XXXX Department XXXX : Release of Lien Letter : Loan No : XXXX This is not a formal Complaint. 

Just a letter of request for another copy of the " Lien Release letter '' thatRepresentatives of XXXX XXXX XXXX, XXXX, on behalf of XXXX XXXX, XXXX XXXX XXXX XXXX Bank of America, mailed to my spouse and I on or aboutXX/XX/XXXX. 

Unfortunately, having sentthe original to the Internal Revenue Service, and a copy to the California XXXX XXXX XXXX, I find that we had dispensed of our only remaining copies. 

To give you a clear sense of the letter itself, below is the transcribed copy I provided for my viewers and to the XXXX XXXX XXXX XXXX XXXX and XXXX XXXX throughmy website address. ( XXXX ) " XXXX XXXX and XXXX XXXX XXXX XXXX Substitution of Trustee and Full Reconveyance : Property Address XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Dear Homeowner : Please be informed that when a mortgage or deed of trust is paid in full, the public records must be cleared using a legal document called a lien release or reconveyance. A lien release is a document which releases a lien on property included in the public records. The lien release serves as notification that the borrower no longer owes that specific debt secured by an interest in the property. 

In the states of California, Idaho, Montana, Nebraska, Nevada, Oregon, Utah, and Washington, the Reconveyanc is combined or accompanied by a Substitution of Trustee wherein the lender or the current holder/beneficiary substitutes the original Trustee with a new trustee. 

XXXX XXXX XXXX, is substituted in the above referenced states to replace the original trustee for the very purpose of releasing a lien on the property. The document is accurate and properly recorded based on the statutory guidelines and it removes the encumbrance from your property. 

XXXX XXXX XXXX, is a wholly-owned subsidiary of Bank of America, XXXX. and is responsible for preparing, executing, notarizing and sending real property lien releases on behalf of Bank of America. 

Paid-in-full loans are referred to XXXX XXXX, XXXX. for lien release processing. All lien releases or reconveyances are recorded with the County Recorder 's office where the original Deed of Trust or Mortgage was recorded. 

Please retain for your records the lien release or reconveyance you received as that is proof that your loan is paid in full and released from public records '' Again, I need a copy as soon as you can mail it to us at the above address in XXXX, CA. XXXX. 


I will have the copy notarized, and recorded with the XXXX XXXX XXXX Recorder 's Office. 

If a copy had been recorded by your company, I would have been able to access it from the Recorder 's office. 



XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief