Consumer complaint received 2023-07-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Hello, my name is XXXX XXXX and I am writing to present my case and request help. 
This happened in XX/XX/XXXX  when the crisis was hitting hard, I made the decision to look for a personal loan to help me with the expenses since my wife XXXX XXXX to my son XXXX months before, well I applied for a loan online for which I received a call saying that it had been approved that they would send me a text message to continue with the application, I received the message in the came a link saying that I had to link my bank account for the transfer, enter my username and password and finish with my information, they called me back saying that They would make three small transfers before they deposited the loan into my account and if there were 3 new transfers, the person who called me asked me to return the money through XXXX and gave me a phone call, he asked me to make a transfer for the amount of XXXX dollars and I did it, they asked me to make one more and that's where I read the origin of the three transactions, they were payment claims that I had made and the bank was returning the money, I immediately moved the remaining money from my account and contacted the bank of America I explained to a person who attended to me that person told me you have just been a victim of a scam for which he changed my username he asked me to create a new password and opened a new bank account for me he told me he would leave a note explaining what happened and to call the fraud department I did it but in that department they did not understand me, they thought that I was claiming as fraudulent the claims that the impostor made, which led to the judgment being against me. They withdrew the money from me on XX/XX/XXXX, leaving my negative account. I deposited an approximate amount of XXXX from XX/XX/XXXX to XX/XX/XXXX, which with the XXXX that was stolen would be approximately XXXX because of that money I never had anything since everything went in charges draft that the bank put before me and even when the account was frozen, each time my automatic payments made a transaction they charged me XXXX dollars and XXXX dollars more when the bank returned the money to itself in repeated ovations during the month of XXXX and XXXX, I reopened the claim and they failed me again saying that I gave consent that I made the transfer through XXXX, they also told me that if I had left the rest of the money in the account my version would be credible, who leaves the money to bandits if they are attacking me stealing I rescue it. I told them that it was not possible for a bank as big as them to have such a lack of experience as they are going to say that I was when another person posing as calls them and makes claims on my behalf what kind of bank gives my money to other people. They sent me a data sheet that I had to fill out I called them I told them to send it to me in XXXX  they told me that if I never received it they ruled against me again I called them saying that I did not receive the sheet in XXXX  they told me to translate it on XXXX or pay someone to do it we don't have those documents in XXXX  that was all I decided to leave that since I had been fighting for 5 months. During those months, my credit card payments were not made, which caused me a greater debt, my credit ended in 379 months where I had to ask for money at high interest rates to be able to put food on the table because my baby was XXXX  and it was frustrating to hear him cry and not be able to explain to him what was happening, he was just hungry and that broke me into a thousand pieces. My financial life changed completely. I spent hours on the phone and was never heard in the middle of the pandemic. I hope you can help me, I just found out that there is a class action lawsuit for people who suffered the same thing as me at that same institution, I want my peace of mind and my life back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation