Consumer complaint received 2018-04-25
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I opened an account with Regions Bank XX/XX/XXXX, after taking my time considering what bank to bank with. Regions was offering a new account incentive. So I went ahead and choose to open an account online. As I was opening this account I was also chatting with a Regions representative, that was very helpful. During this process I advised the chat rep that it was not giving me an email verification that he stated would to get the offer. I was being taken to another tab and the window wasn't opening. I screen shot this and printed it. He then advised me to not to worry, that I would have to go into the Branch to finish the new account to print the convo and explain, the branch would be better to help assist. So I did this, I also had to go thru 3 days of verification for them to approve me new account, I honestly found this frustrating. Upon completing this I gave the convo to the bank rep and explained what happen, she advised she would send this over to the lady who is verifying my account and speak with branch manager and let me know. I have been doing this since XX/XX/XXXX. The rep who helped with me at the Branch is named XXXX, XXXX branch in XXXX XXXX, Fl. I asked for info and update on the promo she asked me if is did steps I stated yes and she never responded back to me. I stepped into the Branch last week and was advised to call the XXXX #, I did. I was advised by two people that I have met all the verifications and steps needed and transferred me to a department to see where this promo was and when should I receive it. I then spoke to XXXX, very nice person. She saw everything to but was unable to see the verification code, I explained to her what happen, she advised this should be simple and she would reach out to the branch and for me to follow up. I followed up XX/XX/XXXX and spoke with a gentleman and explained to him everything and he read notes to then tell me verification code could not be verified so unable to process due to marketing. I said are you kidding me, went on to explain I have been dealing with this since XX/XX/XXXX and I did everything I was told to come to this. I even said at the Branch to XXXX if there is going to be a problem do not finish the new account, start over so I don't miss out on the promo, for her to say no its fine there should be no issue. Now the issue I miss out on an offer because no one took the time to make sure I wouldn't. I then went on to why offer something that Regions is not going to own up to, was there even a promo. He stated I presented something from last XX/XX/XXXX and he see where I also couldn't get the verification code for the new offer XX/XX/XXXX. I said that rights, XX/XX/XXXXwas expired since XX/XX/XXXX, cant use that. XX/XX/XXXX is good till XX/XX/XXXX, please fix this, and he couldn't. So I am disappointed that I have gone this long and no one can help. I met all the points to get this and was open about the issue I had opening this account from the beginning. I am requesting to have this looked at and respectfully honor the promo I was suppose to receive. If this cant be done, I may close my account, as this makes me feel Regions doesn't not do quality business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation