Consumer complaint received 2023-06-20
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In an era where transparency and accountability are crucial, it is essential for financial institutions to provide adequate documentation when charging their customers. XXXXXXXX XXXX XXXX refusal to provide documentation to substantiate a charge raises serious concerns about their practices and highlights the need for increased scrutiny. This argument presents reasons why charges should be added and highlights the significance of XXXXXXXX XXXX XXXX unwillingness to provide any requested documentation. 
One of the fundamental principles in consumer protection is ensuring that consumers are treated fairly and have access to all relevant information regarding charges made to their accounts. By refusing to provide substantiating documentation, XXXXXXXX XXXX denies its customers the opportunity to review and validate the legitimacy of the charges. This lack of transparency undermines consumer trust and raises suspicions about the legitimacy of charges. 
Without adequate documentation, customers are left in a state of uncertainty regarding the legitimacy of the charges imposed by XXXXXXXX XXXX. Providing substantiating documentation is not only a responsible business practice but also a legal obligation in many jurisdictions. Customers have the right to verify that the charges align with their contractual agreements, and by refusing to provide such documentation, XXXXXXXX XXXX fails to fulfill its obligations and exposes itself to accusations of wrongful billing. 
In cases where customers question the accuracy or legitimacy of charges, the ability to examine supporting documentation is critical. By refusing to provide such evidence, XXXXXXXX XXXX makes it nearly impossible for customers to effectively dispute charges and seek resolution. This lack of cooperation can result in prolonged disputes, damaged credit scores, and an erosion of trust between the bank and its customers. Financial institutions are subject to various regulations and guidelines aimed at protecting consumers ' rights and ensuring fair business practices. These regulations often require banks to maintain records and provide documentation upon request. XXXXXXXX XXXX XXXX refusal to provide substantiating documentation may indicate a potential violation of these regulations, thereby undermining their credibility and potentially leading to legal consequences. 
Transparency is a cornerstone of ethical business practices. By refusing to provide documentation, XXXXXXXX XXXX raises doubts about its commitment to transparency and accountability. A responsible and ethical institution should willingly provide customers with the information they need to understand and validate the charges imposed on their account. By arbitrarily adding charges with no way of knowing where they originated is criminal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation