Consumer complaint received 2020-07-18
Company: STL HOLDING COMPANY, LLC
State: LA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
On XX/XX/20, I signed a purchase agreement with DSLD homes, I was already Pre-approved through my current mortgage company, but later ( before ) decided to go with DSLD mortgage company because of the incentives offered. Great, we begin the loan process, I submitted all the necessary documents. My loan was approved and if you look at line 49 of purchase agreement, it clearly states this is " NOT '' a contingent sale. All through the underwriting process, I was constantly harassed and questioned about the current home I live in. I was asked for a copy of purchase agreement, clearly violating the other buyers privacy, I gave a copy to lessen the stress of my purchase with DSLD. I had to constantly call/email and check on the status of my home buying process and even had informed my realtor that I was thinking about finding another home, with the treatment I was receiving. Well I did everything on my part and on Monday, XX/XX/20, I called DSLD and spoke with XXXX, inquiring on my time for closing because the XXXX was a few days away. XXXX stated she didn't believe I was clear to close, I informed that XXXX ( loan officer ) had not informed me, but he had informed my realtor over a week ago I was clear to close. so she looked at her email and found the email from XXXX that was sent to her on XX/XX/20 I believe she stated, stating I was clear to close. So XXXX cc 'd XXXX for his assistance in getting me set up to close. He replied with an email that he would call to go over closing disclosure, he did not call until Wednesday, XX/XX/20 to go over closing disclosure. I later received a call from title company with a time of XXXX XXXX XX/XX/20. I received a copy of closing disclosure from XXXX on XX/XX/20. Made it to closing, signed in with the Covid-19 questions ( which I thought was a little personal ), met the title officer who wanted to know where I was from, etc ( knowing they did a complete background search on me ). This was the most un-relaxing experience I have ever had attending to business. They tell me I need to sit in a certain place, I am guessing due to social distancing. The title officer briefly reviews what each document is for and where I need to sign, pushing the documents across the table to me like I am an animal or something. The whole process took maybe 30-45 mins. The quickest closing ever. All documents were signed, my cashiers check handed over, the realtor had her check, I had keys and my welcome pack with my copies of documents. Then the title officer ask me to wait, while he check to see if all documents were signed and they were. Then the receptionist comes in a shows him  something on a document and the title officer then ask for the closing documents on the home I currently live in and I asked why because this loan was not contingent on the sale of my current home. So he leaves and calls the Loan officer ( XXXX ) who rudely says this loan is " NOT '' closing today and he handed me my check back. But the last time I checked, the law is the law and the contracts signed signifies a transaction has been made and completed. He then stated that they didn't believe I could handle to mortgages at one time. Now mind you, all of my credentials checked out. I have an XXXX credit score, savings slips that shows I have the deposit ( mind you, I asked could I put more down ), etc. So I informed XXXX, this matter should have been cleared prior to the closing and somebody messed up somewhere. He rudely suggested that he could have made a mistake, but this loan wasn't closing and asked for the documents back. And per the law, I am entitled to a copy of anything I sign. All of this making me think, this was intentionally done. I had a feeling deep inside something would not go right, because I had to run the company down for my closing info, etc.. So the receptionist rudely comes in stating she needed my copies of the documents and I inquired why and she stated because the documents are signed and with the use of electronics, they can easily be scanned into the system and it would show sale as closed. Yes, she is correct, it would show the sale as closed, because it was closed. Why would I illegally signed something into a system that I just paid the title company to do. Not all folks do illegal things. So XXXX then states the documents have to be returned, you can sign an extension on the home and close AGAIN after your current home sells. or I can redo your loan, you put more down on your bills so your debt to income ratio goes down. but I only have one bill, and that is the {$610.00} mortgage I am paying. and that process can still take a few days because it would have to be submitted to underwriting. So I returned the documents and the keys, to avoid having the authorities called, which I should have had done. So I left, contacted my attorney and was informed that is a breach of contract and I should have been allowed to keep a copy of the document. Needless to say, I was informed that the contract would expire at midnight and the house would go back onto the market. Now I am up in lingo, my current home, set to sell and I have nowhere to go. Should I crush another future home owner 's dream and cancel her contract or what. I am attaching the purchase agreement, closing disclosure and email conversations with the company and hoping the right thing will be done in this matter and that is allow me to move into the home I closed on and purchased. Others feel I am being discriminated on and I honestly am not sure, but I do know something is not right in this situation and he have nothing to do with me not being able to make 2 mortgage payments as XXXX states. I am hoping this letter help others and help them to step up if they are treated and violated this way. I have transferred my mail, had utilities to be transferred and not to mention embarrassed, when you can't explain to your kid, why you can't move, why you have to cancel this and that. All the excitement thrown out the window.

Company response to consumer: Closed with explanation