Consumer complaint received 2019-11-04
Company: CITIBANK, N.A.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XXXX XXXX I signed up for a 2 year computer protection service from XXXX XXXX   XXXX charged on my XXXX  Visa credit card XXXX upon access to mycomputer. Blocked my computer sharing without my permission. I had to continually reset their access per their phone calls. Half dozen or more times only to be blocked each and every time It took couple hrs to install whatever they did but it wasnt what was promised per their initial phone call and what they promised me Program should have only taken half hr or so. I was charged {$590.00} on my Citi card For the next 2 or 3 week days XXXX called me at least2 maybe 3 times out of the blue and ask how my computer was doing They were checking to see if I noticed their hacking my network The agreement was already VOID by their illegal set up On Sun 5 days later Iwas notified by XXXX XXXX XXXX XXXX NY that they were associated with co that had my orig 3 year protection service and my network was being hacked They accessed my computer and showed me attempts to hack my acct beginning from very time XXXX accessed my computer All my security was deleted or turned off Inow I lost my XXXX because my XXXX  XXXXprint program disappeared For my protectionI had them delete XXXX because they were trying to get in my XXXX XXXX XXXX accts I immediately disputed bill with Citibecause of hacking even suspicion of hacking justified cancellation XXXX ended up defrauding me later in a different matter and a third co cheated me out of {$1100.00}. XXXX XXXX/ XXXX XXXX  of NY Was 3 rd co in a row that cheated me Back to Citi/XXXX. Citi cr edited my acct the {$590.00} only later to reverse their credit. They have been billing me for 25 mths on fraud never installed sca service that was cancelled in 5 days For 1 1/2 years or more Citi turned me over to 3 credit agencies saying Iwas delinquent on a  service which I never got I moved inXXXX XXXXXXXX and havent used my computer since XX/XX/XXXX when XXXX XXXX ripped me off for promised {$1100.00} refund in deleting their 3 year program They blocked my computer sharing like XXXX  but I had my XXXX  on and they run up {$2000.00} plus charges which I got reversed My 2 year program I never got would have expired XX/XX/XXXX I found out after the factXXXX is a scam co per internet I did not ignore Citi I made over 50 phone calls letters emails to bill dispute. Reps mgrs supervisions credit and fraud depts to no avai XXXX XXXX. Executive Response XXXX  XXXX vote XXXX XXXX vp XXXX XXXX Sc Executive Responsehave all sent me letters saying Iowe this bill. Being last charges. {$860.00} with interest and late fees as of XX/XX/XXXX They have totally ignored my dozens of repliesIn XXXX They turned me over to now 3 collectionagencies XXXX XXXX. XXXX Sc  Then XXXX XXXX and XXXX Sc which hounded me for some 7 or 8 mths TIL hey thoght Fla Atty Gen office was going to act Then it ended up with XXXX XXXX which sent my letters back as undeliverable I have been in constant contact with Fla AGXXXX XXXX and now XXXX. FTC Fla Deptof Financial Regulation SCConsumer Protection Agency but they have ignored me I have 00 pigs on file against these cos Do not do business with XXXX Citi XXXX XXXX XXXX XXXX Ny XXXX XXXX XXXX NY XXXX XXXX ( no relation to XXXX ) XXXX XXXX XXXX XXXX Citi. XXXX and XXXX are trying to extort {$860.00} from me or XXXX  scam XXXX pai5d mymoney back except {$69.00} bank fee They are responsible for their rogue employees XXXX XXXX XXXX really hacked my acct Cheated me out of {$110.00}. That is another separate complaint XXXX XXXX XXXX XXXX Fla

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation