Consumer complaint received 2019-04-20
Company: Netspend Corporation
State: RI
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
Yes on about XX/XX/XXXX or XXXX 2019 i belive it was i was broke i waited for one of my children to get home so i could ask him for permission to pawn his XXXX anyways him n i go to the pawnshop and i pawned it for XXXX my other son comes home and asks me why you pawning the XXXX did u check your liberty tax card my friends moms got her taxes so i ask him for the phone and wen i check my tax return was there alright but that was not what caught my attention what caught my attention was all them transactions made on it so i got up and i went to the XXXX XXXX office so i could speak to the agent i speak to her and i tell her someone is using my card she says call from your end cause theyre closed for us after XXXX so call and stop the card but come back tomorrow that am in and ill give you another card and ill make the call for you so i went home i called netspent and i told them that theres transactions that i didn't do i asked her cant you stop them since there still pending she says no because in order to make a complaint they have had to gone tru so call tomorrow so i cancelled the card i wait to tomorrow at XXXX that the liberty tax lady is in to speak to her n get a card so i speak to her she gives me a card she calls netspent and talks to them she speaks to me i go outside and the 1st thing i do is call netspent   since i had the newcard the lady tells me yeah that the card works n i tell her everything that happend from me waking up to noticing the transactions anyways everything is set she gives me an email and a reference number n tells me make copies of the transactions and send everything you think might help your complaint so i write everything down and the 1st thing i do is go to XXXX and buy me a phone cause my old phones screen was all cracked anyways as am looking and taking pictures of the transactions thats wen i notice an email that am familiar with it n its in one of those transactions that weren't made by me and i also see 2 other transactions made on XX/XX/XXXX and XXXX for {$110.00} and another for {$50.00} with the exact email and i start saying to my self XXXX this is crazy its a guy i once dated that i let stay at my house and dats his email and he lives in Pennsylvania his name is XXXX XXXX so i make a police report and i tell this to the cop he makes the report and the next day i go n picked up a copy so am sending everything to netspent and because of all this Drama and all of this stress i had a XXXX and can you believe netspent did not find nothing wrong to my complaint i sent them copies of the pawnshop receipt i even sent them copies of the XXXX i had i kepted on sending them notes of how i felt so i started to look for another email so i could write netspent someone higher and tha someone higher gave me credit for 2 of the transactions but not the others which it dont make sense to me ...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation