Consumer complaint received 2019-04-01
Company: Nelnet, Inc.
State: FL
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
XX/XX/XXXX Hello, I enrolled at XXXX for the Fall XXXX semester. I withdrew properly and timely with the help of the VA Coordinator, XXXX XXXX. She confirmed verbally and via email my submission was received and she would take care of it from point forward. 

Months later I received an email from Nelnet, the schools tuition collection company, saying I owed tuition. XXXX had set up a payment plan for me. When you enroll at XXXX the VA coordinator sets you in front of a computer and tells you what to click, and you do it. However, I did not need, nor did I ask for tuition help. I stated I could pay it myself and expressed this to XXXX XXXX. 

Upon receipt of the bill from Nelnet, I emailed Ms. XXXX and attached the tuition statement. I had to do this three times before I had a response. Ms. XXXX in turn forwarded it to Ms. XXXX. Ms. XXXX has done nothing to help me from that point forward. I received an email from a Ms. XXXX. It was barely a full sentence : " this did not come from XXXX ''. 

Nelnet finally explained XXXX took the tuition money and has not returned it to them, even though I had withdrawn properly. 

The only thing that would have stopped the timeliness of my withdrawal is if the school and/or Ms. XXXX failed to do their part. 

XXXX took the tuition money AFTER I had withdrawn. 
XXXX has NEVER told me they have the money. 
If Nelnet had not told me XXXX received the money I never would have found out. 

XXXX XXXX emailed that I do not owe XXXX any money. That's true, but very misleading. XXXX was paid directly by Nelnet, in my name. Nelnet only sees my name as the recipient of the tuition. However, XXXX refuses to pay that money back to Nelnet. XXXX XXXX purposely mislead me, she purposely lied to me. XXXX XXXX and XXXX XXXX have done the same thing. 

XXXX owes that money to Nelnet.

However, they are keeping it knowing full well I was not in school, knowing I withdrew in time and knowing I am being billed and harassed by Nelnet.

This is fraud. 

No one at the school would respond to any of my calls or emails for months. I had to get aggressive and make a pest of myself. XXXX, after ignoring me for months, after I had to go to the ombudsman ( which did no good ), are calling me " disrespectful ''. Where was the respect for me, where was their help, where was their honesty? I have little respect for anyone who is knowingly committing fraud against me. 

XXXX did not think I would find out they took, and are keeping, the money from Nelnet! 

Nelnet wants their money and they will put this debt into collection soon. The debt was taken out in my name by XXXX. I was not in school, I did not use the money. I withdrew in time. XXXX should never have taken the money, or having taken it, they should have returned it. 

According to Nelnet, the proper sequence would be that XXXX pay the tuition money to me and I in turn pay Nelnet. XXXX is fraudulently keeping that money. 

I have tried to get the help of the ombudsmans office : XXXX XXXX by emailing her directly and emailing : ChancellorXXXX  to no avail. 

After submitting this I will be reaching out to the Attorney General of Florida. 
I do not owe this money. I will not pay this money and I will take XXXX to court. 

XXXX XXXX, XXXX XXXX, XXXX XXXX all know XXXX has committed fraud.

Company response to consumer: Closed with explanation