Consumer complaint received 2019-04-06
Company: STERLING JEWELERS, INC.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Confusing or missing disclosures

Complaint:
Last year in XX/XX/2018 I purchased a ring for {$1300.00} for my wife from XXXX XXXX. I paid an extra XXXX dollars on insurance for the ring. I wanted to pay for it in cash but they insisted on checking if I qualify for finance. A year from now I didnt know anything about credit but now Ive become so much more knowledgeable. Anyways, I said yes and then the lady at XXXX told me that I can get the ring today and not have to pay anything until XX/XX/XXXX. So I got the ring on credit and they ended up giving me a credit card. I didnt realize I just applied for a credit card. Anyways a month goes by and its XX/XX/XXXX, I get a call early in the morning not realizing who it is and it was XXXX customer service telling me that I owe a payment already. I thought I didnt have to pay anything until XX/XX/XXXX. So the person tells me I have to pay a minimum of {$140.00}. So I gave my debit card details and everything so they can have my card on file already and just take the money out from my card. So this same month later, my wife looses the ring and it was just terrible. I still owe XXXX more than 1,000 dollars and so i tried to go to XXXX  and ask if i could get it replace or if they can offer me anything. A deal or anything and they said that their insurance doesn't cover theft or lost. So I became upset about this. I was making much money then and I couldnt afford to get my wife another ring. So I tried to just forget about the incident. Months went by and in the back of my head I always thought that XXXX  had my debit card on file and then I realize that they did not. It was XX/XX/2018 when I realize that XXXX has been charging me a whole lot interest that i wasnt aware because i thought i didn't have interest for the first year and they were also charging me late fees. I became so upset when I found this out. They never were able to help me get my login information or how to check my statements. So I went and pay XXXX  dollars on XX/XX/XXXX. From then on I started paying every single month. Making payments of more than 100 and my last payment was of almost 400 dollars. I kept getting interest add on every month. This is when I realize that my credit has probably been affected. I went online to check on XXXX XXXX and my score went down about 85 points. And it was the worse feeling. After that I started to try to build up my credit. And i started to do my research about credit repair and such. I now have about 7 credit cards and I pay them off every month and never carry balances. I am young father and husband and soon I want to buy a house and I need a good credit score. Ive never missed a payment from any other place except XXXX. And if was a simple mistake. Its not like I didnt have the money. I know the miss payment can stay on my credit report for almost 7 years and I dont ever think I can get my credit score higher than in the low 700s. Im trying to get the best credit I can in order to provide my wife and son a good home not be over paying in interest.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation