Consumer complaint received 2017-11-11
Company: Santander Consumer USA Holdings Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
To Whom It My Concern ; As a consumer in the American credit community, I feel singled out as an African American minority and being abused by Santander Consumer USA.

I have disputed with Santander Consumer USA several times. The charge off amount is incorrect, the charge off date is incorrect, the last payment is incorrect, and the balance is incorrect. XXXX has already deleted the WRONG information from that bureau but XXXX and XXXX continues to come back verified. I know this information has not been verified because the information is inaccurate. The last payment date is very wrong and I believe Santander is trying to re-age the debt. 
Contrary to the FCRA, and the credit scoring procedures, Santander Consumer USA has falsely reported multiple charge- offs, for each month since the actual single occurrence, rather than the single charge off that existed, resulting in increasing negative impact over time.

I use to speak very highly of Santander Consumer USA but today am a different story. At one point  Santander was a company I respected and was very thankful of. Back in XXXX I was in financial trouble and my car was repossessed. Santander assisted me on getting my car back and I was able to within 2 weeks. Fast forward 4 years later, Santander is causing me big problems with repairing my credit and being able to purchase a home and seek employment for my expanding family. A mistake I made 4 years ago that I have paid tremendously for is still being reported to the credit bureaus inaccurate and negatively. I have made multiple attempts to dispute the inaccurate information being reported by Santander. 
Santander did report the repossession back in XXXX but every since then they have also reported this as Charge Off/ Write Off Bad Debt. How could this be a charge off or write off? Usually those are sold to collection agencies, right? As stated before I have disputed this inaccuracy multiples times with all 3 credit bureaus and with the Consumer Financial  Protection Bureau, asking for it to be removed but each investigation has came back verified as accurate. Per the Fair Credit Reporting Act, the Date of Last Delinquency is the date of the first missed payment that led to charge off, collection, foreclosure or repossession. Reporting a more recent date of last delinquency would be in violation of this Act. This inaccurate reporting has caused an huge negative impact on my credit report and score. Every time I have contacted Santander about the negative reporting I get nowhere. Its been all about money for them and not the fairness to their customer. 
I have requested numerous times for Santander Consumer to provide clear consistent information and verification of the debt I owe them. Each of my credit reports shows different information my XXXX  continue to show a Closed Charge Off and my XXXX  shows Open Charge Off.. 
I am filing this complaint because the unlawful terms of this car loan with Santander consumer USA. I requested that this account be re-aged and all fees and charges that were added to the account and the demand that I pay the amount of XXXX {$19000.00} XXXX be removed. Any fees and adjustments were never added to the principal balance and should have been due at the end of the loan. Secondly the interest rate that I was given did not place me in a position to pay off the loan sooner. I requested a reduced payment and interest rate but was denied. This car is upside down. It is only worth { {$3400.00} } for this vehicle, but I still owe approximately { {$19000.00} }. 

Please investigate this company. 


Sincerely XXXX XXXX XXXX : XXXX DOB : XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX, CA XXXX

Company response to consumer: Closed with explanation