Consumer complaint received 2020-05-20
Company: Receivables Performance Management, LLC
State: KY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
This debt has been turned over to two debt collection agencies. Each time I disputed the debt within the 30 days. Each time I never heard back from the creditor. I wrote this letter in XXXX of XXXX to XXXX explaining I did not owe the debt they were collecting and the amount was not accurate. 

I am notify XXXX XXXX XXXX ( XXXX ) within the thirty days that I dispute the validity of the entire debt XXXX  is trying to collect. 
I paid my XXXX mobile bill automatically each month of {$38.00}. I do not know where XXXX is getting a figure of {$46.00}. Your creditor is in error. I do not owe anything. I called XXXX to tell them I would be ending my mobile service and that I would want a refund from the payment I had already made. I was told XXXX did not makes refund for payments already made. I ended my service feeling that I should have been given a refund. This has been over 11 months ago. Please correct your records as I do not owe XXXX anything. 

I again received a notice of collection for the debt in XXXX XXXX but I contacted the company within 30 days but never heard back from them until I received a call and told the person I had already disputed the bill. 

I am notify Receivables Performance Management ( RPM ) within the thirty days that I dispute the validity of the entire debt RPM is trying to collect. 
I paid my XXXX mobile bill automatically each month of {$38.00} for the month forward. I called XXXX to tell them I would be ending my mobile service immediately in XXXX of XXXX and that I would want a refund from the payment I had already made for service for that month. I was told XXXX did not makes refund for payments already made and I might as well keep the service to the end of the month. I told XXXX to end my service now as I had new service cell phone service and did not need it especially since I would have to call XXXX again to cancel my service. I further stated I did not think it was good policy to not get refunds to customers and this action would be an additional reason I was leaving XXXX XXXX. I immediately cancelled my automatic payment with my credit card company. 
I received another bill from XXXX for the XXXX service. I contacted XXXX and was told I owed for XXXX. I told them I ended my service in XXXX and the XXXX representative told me that XXXX billed for XXXX in XXXX prior to cancelling my service in XXXX. I told the XXXX representative to please remove the charges for XXXX. The XXXX representative said she could not. I told her that was very silly. I canceled my service in XXXX and not only am I not getting a refund for XXXX which I paid in XXXX. You are charging me for service in XXXX that I am not using. I told the XXXX representative that I would never pay this as I was not using the service and another reason I was so happy to be through with XXXX. XXXX representative told me that was policy but representative would see what she could do. 
XXXX turned this over to a collection agency. This is the second attempt by a collection agency to collect this debt. Please correct your records as I do not owe XXXX. 
Thank you of your attention to this matter. 

I was checking my credit report on XXXX  and saw that a collection for debt had been placed on my account in XX/XX/XXXX and XX/XX/XXXX by RPM for a debt of {$46.00}. I promptly connected the company by phone on XX/XX/XXXX and asked them to remove the report as I did dispute the amount. I was told by Mr. XXXX that they had done an investigation and that XXXX told them I owed the bill. I stated that I did not and owe and I have never received any information written information about the dispute. He asked if I like to speak with a supervisor and then I was disconnected. I called back but they would not accept my call I left a voice message but do not expect a resolution. I thought the collector had to send me written verification of the debt, like a copy of a bill for the amount you owe, before it can start trying to collect the debt again. RPM never did this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation