Consumer complaint received 2019-07-23
Company: WELLS FARGO & COMPANY
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I am complaining about Wells Fargo bank retaliatory harassments I am disputing and rejection Wells Fargo bank following statement at its entirely : Subject : Response to the recent inquiry Account number ending in XXXX Wells Fargo case number : XXXX Consumer Financial Protection Bureau, case number : XXXX Dear XXXX XXXX : We are writing to respond to your recent inquiry regarding the VISA account above. What you need to know After careful review, our records confirm that you initiated a fraud claim and it was accepted in your favor for a total of {$150.00} on XX/XX/2019. The individual charges that were credited as part of the accepted claim were three transactions from XXXX  Online Ads for {$77.00} on XX/XX/2019, {$22.00} on XX/XX/2019, and {$50.00} on XX/XX/2019, and an interest adjustment of {$3.00}. For your review, we have enclosed copies of your VISA statements dated XX/XX/2019, through XX/XX/2019, which detail the initial charges and subsequent credits mentioned above.

Account status and account number change We want you to know that your account is currently open and was never closed. As part of our fraud process, your account number was changed from account ending in XXXX  to account ending in XXXX as a security measure to help ensure that no further fraudulent charges could be made with the old account number. The enclosed statements also detail the account number change. We apologize for any misunderstanding.Contact informationIf you have questions, you can call me at XXXX, extension XXXX, Monday through Friday from XXXX XXXX to XXXX XXXX Central Time.

For customers with hearing or speech disabilities, we accept telecommunications relay service calls. 2019 Wells Fargo Bank, N.A. All rights reserved.Wells Fargo Bank, N.A. Executive Office XXXX XXXX XXXX XXXX XXXX, IA XXXX Fax XXXX XXXX.Thank you. Sincerely, XXXX XXXX.Research and Remediation Analyst Executive Office.

A-part one of this new Complaint : It is my right to respond to the above Wells Fargo bank unfounded claims.

1-I never complained to the CFPB about any account ending in XXXX  that Wells Fargo claimed to be an account opened on my name and social security. If it existed then Wells Fargo bank just committed fraud against me and it should be severe more legal consequences to be assumed by this bank.

2- I never made any fraud claim with Wells Fargo for the amounts claimed by this bank as they stated above.

3- without my consent, Wells Fargo bank closed my personal credit account in retaliation and violation of the consumer Protection Act and in violation of OSHA Act Section 11 ( c ) the full account number of my impacted account is XXXX.

thus if Wells Fargo can not prove by clear convincing evidences the opposite of each of all my above response statements then Wells Fargo contend to the violations it committed.

B- Second part of this new complaint : Wells Fargo bank in its Retaliatory new inventions had repeatedly mailing letters from its consumer collection department.

On Friday XX/XX/2019 I called Wells Fargo collection departments and they confirmed to me that I do not owe Wells Fargo anything to be collected from those above collection department at Wells Fargo bank. Therefore, Wells Fargo bank is harassing me, embarrassing me, invading my privacy, forcing me into a state of constant fear. All that I believed Wells Fargo is doing against me to silence me from speaking up about its violations against me or consumers rights.

Wells Fargo deprived me from a source I use to buy vital necessities, Wells Fargo blacklisted against me, now Wells Fargo closing my personal account and sending me letters from collections. If I loose the place I am renting now. Wells Fargo then forcing me to hanger strike and Wells Fargo bank decision makers should be fully criminally legally responsible for that and/or for any harm of any kind to my well being or safety or life.

Wells Fargo assume full legal consequences for its retaliatory actions against me.Wells Fargo assumes full legal and/or criminal liabilities for anything negative that happened or to happen to the complainant. Wells Fargo bank assumes all the legal consequences for its continuous retaliatory adverse actions it committed against XXXX XXXX. This complaint is in defense and response to new alleged claims by Wells Fargo against the rights of XXXX XXXX as cited. All stated herein is to the complainant current states belief, knowledge and understanding and it is all subject to any change or correction of any kind by him only at any time without any notice and without waiving his rights. Thank you, The complainant.

I will not upload the letters from collection herein but they will be added to my complaint to OSHA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation