Consumer complaint received 2021-08-14
Company: Rocket Mortgage, LLC
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I participated in a consumer credit transaction, pursuant to its use under 15 USC 1602 ( i ), utilizing my open end credit plan pursuant to 15 USC 1602 ( J ) and credit card ( 15 USC 1602 ( L ) ) in which on XX/XX/2021 I granted/sold QUICKEN LOANS , LLC ( also doing business as Rocket Mortgage ) credit ; only a Creditor ( 15 USC 1602 ( i ) ) can do that ; I understood this to be a credit sale ( 15 USC 1602 ( H ) ). The final minute of my meeting to sign federal mandated closing docs., came the 'Notice of Right Cancel. ' I asked the closing agent to explain the form to me and he said, " The only time I have seen this document used is when the bread-winner is deceased and the surviving party can't afford to pay the debt .... '' He then stated if I signed the form I would have to begin the process all over again. His words influenced me not to review the form, for fear of starting the underwriting process all-over-again. I had only a 30min lunch break to review these docs and took the agents word and rushed back to work. After careful review of the 'Notice of Right to Cancel ' form on Saturday XX/XX/2021 I realized I was mislead about the context of the form. Two month following, I mailed my Right of Recession form and 12 other documents. An Affidavit of Truth stating facts about Federal violations found, Exhibits A-E supporting my findings, Invoice for violating said Federal Laws, and a cover letter explaining the problem I was having plus violations found. 

I would like to add that the 'Notice of Rights to Cancel ' presented to me XX/XX/XXXX does not contain full disclosure on how to exercise the right to rescind. It leaves out very important sections of 15 USC 1635 ( f ) and 15 USC 1635 ( 4 ) - Applicability. 

On XX/XX/XXXX, XXXX I certified mailed my federal findings. Friday XX/XX/XXXX, XXXX at XXXX I was sent an email from XXXX XXXX XXXX Quicken Loans Senior Research Team. 

XXXX XXXX : We recently received a Notice of Right to Cancel document that was signed by you on XX/XX/2021. Unfortunately, we wont be able to cancel your loan as the latest we would cancel it would have been no later than midnight XX/XX/2021. If you have any additional questions or concerns regarding this, please do not hesitate to give me a call. My direct number is ( XXXX ) XXXX. 

I called XXXX following this email and was met with the same message. I pleaded with XXXX to review 15 USC 1635 ( f ) - Time Limit for Exercise of Right which states, " An obligors right of rescission shall expire THREE YEARS after the date of consummation of the transaction or upon the sale of the property, whichever occurs first .... '' XXXX reiterated that he would not be able to assist me any further and that his team will primarily respond back to the Consumer Financial Protection Bureau, complaint number XXXX-XXXX  opened on XX/XX/2021. I brought other violations found to XXXX 's attention such as, 15 U.S. Code 1611 ( 1 ), 15 U.S. Code 1611 ( 3 ), 15 U.S. Code 1640 ( 1 ), 15 U.S. Code 1640 ( 2 ), 15 U.S. Code 1640 ( A ), 15 U.S. Code 1640 ( i ), 15 U.S. Code 1692j, 15 U.S. Code 1605 ( a ), 15 U.S. Code 1605 ( 5 ) and more. XX/XX/2021 would have completed the 20 days QUICKEN LOANS , LLC had to comply with 15 U.S. Code 1635 ( b ) Return of money or property following rescission. QUICKEN LOANS , LLC violated the federal law and a consumer. This is classic fraud to which I am aware that there are civil liabilities. 

Next, I was assigned XXXX XXXX from the Client Relations Team at QUICKEN LOANS , LLC. A 2pg letter was sent in response to my CFPB complaint on XX/XX/2021. In that letter XXXX states, " While we regret that you are dissatisfied, we do not agree with your assertions ... your recession period ended on XX/XX/2021 ... we are unable to rescind your loan. Loan is not defined under the Truth in Lending Act, Fair Debt Collection Practices Act or the Fair Credit Reporting Act. I do not know how that word applies to a consumer credit transaction in which a creditor granted credit and created a creditor who extended the credit to a consumer for personal property. I spoke with XXXX XXXX on XX/XX/2021 at ( XXXX ) XXXX she states she did not see my Affidavit of Truth stating facts about Federal violations found, Exhibits A-E supporting my findings, Invoice for violating said Federal Laws, and a cover letter explaining the problem I was having plus violations found. I included those documents in my CFPB complaint. 

XX/XX/2021 I certified mailed my latest finding in addition to a new Affidavit of Truth, exercised my right to Cease and Desist ( 15 USC 1692c ( c ), 15 USC 1692c ( 1 ), 15 USC 1692c ( 2 ), 15 USC 1692c ( 3 ), asked for validation of debt pursuant to 15 USC 1692g and more proof of a consumer credit transaction and violations. Clear fraud has taken place. At this point I believe QUICKEN LOANS , LLC is acting willfully pursuant to 15 U.S. Code 1611.

Company response to consumer: Closed with explanation