Consumer complaint received 2018-11-02
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2018 I was admit it in to a hospital for an XXXX for a a XXXX in my XXXX. Upon being discharged the next day XX/XX/XXXX check my account balance I saw that it was negative I called the bank before I was discharged find out what was going on and at that time I found out that a claim had been filed against me from another Chase Bank customer and I'm also a Chase Bank customer that I had forged acheck of this customer and had deposited into my account I had mentioned to them that they have not notify me of any actions or claims that were filed against me since I was being discharged from the hospital I called them when I got home. Once I called when I got home I explain to them again why was I not notified of this and they explain to me that the action was already taken and that my only recourse would be to take the person to court after talking to two or three people I let them know that I had documentation that this person was a past tax client and that I had documentation showing that we had communicated via email and that she also sign a power of attorney for me to represent her in front of the IRS after the check was deposited also that I had tax returns that I prepared for her. I was told to fax any documentation that I had to chase bank I went to my local branch in XXXX California and had them fax documentation to the claims department. Once the banker at Chase looked at the documentation that I was sending and when she reviewed the case she also wonder why Chase took this action. This was on XX/XX/XXXX I sent them documentation showing the email communication and the tax documents in order to prepare her tax returns also I included the power of attorney that she signed for IRS for me to represent her and communication between me and IRS revenue officer that was handling her case. They told me it would be 3 to 5 days before they would come to a resolution which that did not happen. so on XX/XX/XXXX I sent them additional documentation showing the three years tax returns that I have prepared for her and the power attorney again that she signed for me to represent her in front of the IRS this again was faxed through the Chase Bank in XXXX California. Again they told me it would be 3 to 5 days to come to a resolution so on Monday XX/XX/XXXX I called the check and it would still under investigation and I called again on XX/XX/XXXX and is still under investigation. I fax them a letter on XX/XX/XXXX letting them know that this is causing a hardship and that I have received a 3-day notice from my management company where I'm leasing my apartment and in the letter I told them that they need to come to a resolution by XX/XX/XXXX or that I would be evicted as I mentioned before is still under investigation. My account # with chase isXXXX my debit card # is XXXX. The person in question is XXXX XXXX XXXX she used the sreen name XXXX XXXX on XXXX that's how she contacted me did'nt know her real name was XXXX XXXX until we meet in person. 

Thanks XXXX XXXX XXXX

Company response to consumer: Closed with explanation