Consumer complaint received 2017-11-11
Company: SLM CORPORATION
State: MO
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Keep getting calls about your loan

Complaint:
I am a co-signer for my son student loans. On or around XXXX XXXX, XXXX my son and I spoke with a representative of Sallie Mae. We informed her ( XXXX ) we had contacted Sallie Mae previously. During the initial contact in XXXX, the automated system continued to loop. The second time on or about XXXX XXXX, XXXX, my son contacted a Sallie Mae representative who kept pressing him for a payment despite him calling to get clarification as to how and why he has three loans with them when he was informed that XXXX would be his loans servicer/processor. He also stated he was not aware of these loans with Sallie Mae and requested additional information concerning the loan. In addition, he informed the representative he has not found employment since graduation and would like information on and/or enrolling in an alternate payment plan. On or about XXXX XXXX, XXXX I spoke with Sallie Mae representative XXXX in an attempt to resolve the issues at hand and stop the constant barrage of calls every day. XXXX stated she would annotate the account we had spoken and we had concerns requiring clarification on and of the loans because the only correspondence we ever received was from XXXX concerning student loans. I also requested copies of the loan documents so my son and I could get a better understanding of his obligations to Sallie Mae. On or about XXXX XXXX, XXXX my son received a call from XXXX. He relayed the conversations and resolutions that had been established previously. XXXX informed my son that it would take up to 10 days to received the information he requested along with changing his billing statements from paperless to a hard copy. She also stated he had 60 days to review the loan documents from Sallie Mae and any financial aid documents from the school to get clarification as to how and why these loans were not properly disclosed before there would be a negative report on his credit. We informed XXXX the payment issue would be resolved by the end of XXXX XXXX. We need to fully understand my son 's obligations and responsibilities concerning these three loans in question. She said she would annotate the account of our conversation and if we had any further questions or concerns feel free to call. Again after our conversation with XXXX, we assumed the issue had been resolved and the calls would stop. However, every day from that date I have received XXXX to 4 calls from a Sallie Mae representative. Over the past two days I have vehemently expressed to these representative we have spoken with members of their company on various occasions, I do n't understand why they keep calling and the constant calls is a form of harassment. I demanded for them to stop harassing me with the constant phone calls. From XXXX XXXX, XXXX to XXXX XXXX, XXXX I have received XXXX to 4 calls per day everyday from Sallie Mae. This has gotten to the point where my XXXX XXXX is constantly at a dangerous level from the stress of these relentless phone calls.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation