Consumer complaint received 2023-08-02
Company: WSFS FINANCIAL CORPORATION
State: DE
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
My letter to the board of WSFS and their retained counsel:

Representatives at XXXX, XXXX, XXXX  and WSFS representatives:

Thank you for taking the time to read the information enclosed below regarding the ongoing issues and pending legal action against WSFS.

Most of you are aware of the previous correspondence sent by myself to the board regarding issues stemming from allegations of discrimination in conjunction with several other improprieties.  That correspondence was met with initial concern from your Chief Legal Officer who guaranteed an investigation into the matter.

XXXX XXXX then reviewed the matter, decided to cancel the relationship, and call in a line of credit to be immediately satisfied in full of $XXXX  which was paid entirely.  In the following weeks, XXXX XXXX, a collection specialist, was given the account, and instructed me I could only make payment by paper check.  Three attempts have been made to satisfy loan payments by check, two of three not cashed, all check numbers available if needed.  I find it auspicious that I still was unable to make payment electronically.  As of today, payment will be dropped off, in person, at your corporate office, with a video made, so as to make sure there is no confusion.

As a result of the missed payments, which I would like to point out that in 11 years, the only missed payments ever recorded was during this situation.  XXXX XXXX, sent a pdf of a letter accelerating all loans to be satisfied in 15 days for over $XXXX XXXX.  It was sent to XXXX which was an email created for the sole purpose of emailing attorneys regarding my case and never furnished to WSFS or XXXX XXXX.

Its imperative that this board, and anyone reading this, comprehends what is taking place in the present, and what will take place in the future.  On XXXX XXXXXXXX XXXX, in response to the actions that took place by WSFS, and before I addressed the board on XXXX, I sent a detailed outline to a reporter from the XXXX XXXX XXXX  that I have cultivated an association with over the years.

The next part is important, so pay attention.  In that outline, I stated the actions that would take place, the likely response by the bank, and the likely outcome of the situation.  The individual has been receiving the communications and the videos I have shared, the ones I will share in this letter, and he has the ones that I still have yet to release.  This person has been watching the situation unfold with the strong anticipation.

XXXX XXXX sent the acceleration demand to an email that was only structured for the purpose of emailing attorneys, an email that he and WSFS were never furnished.  I instructed the board of my intention of emailing attorneys, I just didnt say when.  Time passing and my prevailing patience hasnt changed the course of action.  The first push of connections was 274 attorneys.  Some of which may or may not have been emailed to known attorneys that have a conflict of interest, where it may or may not have been assumed it would reach your counsel in one way or another, which it did as he sent it to the email provided only to those attorneys.

The email sent to these attorneys, as Im sure youre aware, is a quick outline of the case, with attached videos.  The first video is the one sent in my original letter to the board, the second is a video of the 211 emails I sent during my time where there was alleged discrimination, my claims of discrimination outlined in time stamped emails, and my feelings surrounding those inflammatory acts.  This video shows XXXX XXXX did not do a thorough investigation, did not review emails on the servers, and clearly didnt review the ones from prior to XXXX.  I anticipated this, along with the actions that would be taken by the bank, and the recommendations of their counsel.

The SEC was given the information under submission number XXXX and the State of Delaware Investor Protection Unit also was furnished the information you have seen and still have yet to see.

The Securities and Exchange Act of 1934 is a serious matter, along with the Federal Civil Rights Act of 1964, and breach of the obligation to provide correct information is considered a serious matter.  There is a procedural duty to provide correct information.  Whether your investors believe that they were injured will be entirely up to them, and as I stated before, I have never traded the stock of WSFS, nor will I.

I believe theres a substantial likelihood that reasonable investors would consider this disclosure, especially during that time and space in this country, significant not only for the stock, but also in regards to a merger.  Most investors will rely on the integrity of the price set by the market, and this is only achieved with accurate information.  Releasing information so incomplete as to mislead investors, employees, and the public is negligent and reckless.  Employees have the right, just like investors, to have information available to them to know if the culture of the workplace matches their moral compass.  A court, or person, can never set the bar too low for a standard of materiality, and the information I have provided and accusations I have made would be considered information that can alter the total mix of information made available.

Antitrust laws have been violated, and the FTC always conducts comprehensive merger reviews and their opinion surrounding a multi year, documented claim of discrimination over hundreds of emails, text messages, voice conversations, supersedes whether this board, or its counsel, believes that any wrongdoing has committed.  In total, there were over 34 laws and regulations broken.  Of the attorneys that were contacted some were investor class action attorneys.  I have been sent engagement letters by several notable attorneys and have yet to decide who I will move forward with.

WSFS will be forced to provide basic-level information and will need to be forthcoming.  While XXXX XXXX  thought it to be acceptable to overlook such a pressing matter and give it the proper due diligence, she left your company wide open for lawsuits for things beyond the scope of what she may have perceived she was dealing with.

The Department of Justice and its actions have also been calculated into my series of events, along with inquiries coming from both national and state agencies.  While your counsel may provide you comfort in what his defenses can and would be, then I would give notion that you still arent understanding the gravity of the situation you are in.  Now that I have validated credibility in my claims through the many attorneys that have wished to engage the matter, now is the time for the press to be made aware of the claims, the videos, and the like, that has been shared so far.

Im not going to review in this email all the precedence surrounding this states legislature, as that is the job of your counsel where he will bill you accordingly for said work. The main objective of counsel appears to have been from defending you against me, but they failed in defending you from yourself. Your sole focus was on intimidation tactics surrounding my accounts and my treatment, but left you exposed in areas surrounding my case and others.  Dont let them tell you otherwise, and if they do, or even posture towards more defense, then I would suggest you find new counsel.  Their job is to make you aware of your liabilities in all forms, not be narrow minded and leave you exposed, which they did.

Your merger with XXXX XXXX correlates timelines of my XXXX complaints, and your merger with XXXX XXXX  and XXXX XXXX XXXX (XXXX  XXXX) timelines also provide motives around suppressing discrimination claims despite hundreds of emails, videos, and verbal complaints.  The holdings of these companies, their investments, and the claims presented leaves liability in ways that only the highest level of financial analyst can explain to you. Your business combination disclosures have been reviewed in their entirety, along with all matters pertaining to your XXXX activity.  Manipulating information surrounding claims of discrimination, disregarding federal regulation surrounding it, and your lack of disclosures to investors provides enough burden of proof to bring action.

I was a gentleman the first communication and in how these matters have been handled.  I gave the bank sufficient time to try and remedy the situation on their own, and then decided to use an attorney who I trust and attempted to mediate a remedy despite it not being their field of expertise. Did I anticipate that XXXX XXXX would know XXXX XXXX field of expertise, think it to be leverage, and his office would take their course of action?  Maybemaybe not.  Ill leave that to you to decide.

I appreciate everything XXXX  did in helping in the situation, she is a true friend and good person.  When XXXX XXXX approached her and attempted to convince her to offer me to sign away my legal rights in order to not accelerate loans payments, she immediately indicated that she understood something was wrong and that it wasnt her area of expertise and strongly advised me to find a bank law specialist and to pursue action.  She provided recommendations, which was appreciated, but I had anticipated this action, not quite in this manner, and had already taken precautions.

As XXXX XXXX, his firm, and this bank are so keen on accelerated deadlines then I propose my own.  Your bullying tactics and requiring payment in 15 days surrounding $XXXX XXXX in loans was received, and in return I will extend the olive branch for your second go round, much like the first, however, this is the last, as the stakes are significantly higher now, and the equilibrium moment of decision making is actually upon this board and the company.

I speak for myself, as Ive always maintained, and will provide the board a settlement offer.  All I have ever wanted is to be treated like all other customers.  My original offer still stands, WSFS can terminate XXXX XXXX and XXXX XXXX, pay no money, admit no wrong doing, and I will continue to pay loans as specified, as I have always done, never missing a payment for 11 years.

The second option is an immediate resolution and settlement of $XXXX XXXX.  The balance to be paid after satisfying all outstanding loans.  That will result in immediate termination of all communication with prospective attorneys, waive my rights to a class action lawsuit and any information leading to class action, and I will no longer comply with any government agencies that I am presently working with in relation to this matter.  All complaints will be rescinded, and WSFS and all entities I control and own will never have dealings again.

If this settlement is rejected, then I will be moving forward with a $XXXX XXXX lawsuit, provide full cooperation to any government entities necessary, and will begin my second wave of emails to attorneys seeking counsel, and any news outlets that can help put me in touch with the appropriate counsel.

I warned this board against using probability modeling in handling this case. Attached is the blanket email sent to attorneys that I am seeking counsel from.  My researchers have every licensed attorney in the state of Delaware and will continue looking out to more firms, in surrounding states, to at the least educate them on a potential class action lawsuit, but also for my own suit.

The deadline put in place for my loan acceleration applies for your settlement offer.  If you choose to decline the offer, then I respect that decision, and I believe this will be a strong legal battle that will be a good case overall.

It would be unfair for me to not make you aware that I have reached out to the Attorney General for the XXXX XXXX, of which I belong, based in Oklahoma, and have requested the assistance of the Office of the Attorney General, and all pro bono legal assistance the tribe can offer in the state of Delaware and through other XXXX  around the nation who would be interested in assisting.

After this meeting, no settlement offers will be accepted, offered, or countered.  I will not allow this lending institution to take the legal stance of wanting to wait, see, and then offer a deal.  My culture and disposition in life wont allow it.  Never was about money, I stated that from the beginning.  If you feel your bank didnt violate any laws, then the incompetence of your employees will be on full display for the world to see when questioned in the matter.

Whether you believe you did anything wrong or not is not for you to decide.  This bank took a perfect customer, who grew profits every year, revenues every year, never missed a payment, has flawless credit, great financial stability, and the bank chose to redline him into lower loan packages, keep him suppressed in small business far past revenues pushed past $XXXX XXXX annually, and discriminated against him while he made formal complaints for years just to help branch managers get better bonus structures.  Then when vocalizing these complaints to the board, his credit lines were called in, all banking terminated, and then standard loan packages called in.

XXXX XXXX requested the statements for the closed account of #XXXX  from XXXX, and has still not furnished them along with the check viewer images that the CPA needs, much as  he didnt furnish them the two months I asked for them.  The blatant disrespect and mistreatment has been on full display, and when it goes in front of the world, we will let them decide for themselves.  I hope hes not going to say its not true, like everything else, when my attorney requested them in addition.

I look forward to your response, however, I have already anticipated it, and like a great play, we will enter the third and final act.  However, there are twists in this one that you just dont suspect.  You played your hand, a little early I might add, and now its my turn, and like a patient investor, I will see the rewards of my patience.

Attached:  Letter to Attorneys.

Hi XXXX, this is XXXX XXXX, Delaware's largest XXXX XXXX, and Delaware's most successful entrepreneur under 40. For three years, I made time stamped email and text complaints surrounding my treatment as a WSFS customer and the discriminatory nature the bank was drifting in. I have attached the XXXX  video link for the XXXX  meeting between myself and two WSFS including XXXX XXXX. The second XXXX  link reviews the details of the emails exchanged surrounding my claims to several key executives and their blatant attempt to quiet me. There are 211 separate email events that are all documented and verified. These are the emails on the server since XXXX. Prior to XXXX  there are more emails that are even worse that I can make sure to include after engagements have taken place. As a high net worth individual, money is not, and has not been my motivator. People who encounter me understand immediately that I am a person of discipline and principle. I give people in life every opportunity to help themselves before I choose any action and move forward. When I do move forward it's with full force. I cautioned the bank of using probability modeling surrounding my treatment and their handling of the information they possessed. My personal belief is that most who watch the video are immediately aware clearly of egregious acts that were committed by bad faith actors who infiltrated this once great bank's executive suite and treated it much like the executives at XXXX XXXX. The actions of the bank to pursue the laws of probability and "breakage" and "slippage" means that money is something they value most, more than a person's rights, leading me to the notion that damages should be pursued, and not a small amount, but rather a ground breaking amount. Now that we've determined monetary gain wasn't my main motivator then let's talk about why I am doing this. I have single handedly raised my son, XXXX XXXX, to be XXXX XXXX XXXX  in history to receive D1 and ivy league scholarships, and he committed to being the youngest student in XXXX XXXX History at the age of XXXX. Attached is his video of scholarship offers so you know this to be true, along with my XXXX  profile so you can verify me as well. I am building XXXX XXXX XXXX, working alongside the State of Maryland and the state of Delaware, all in addition to my businesses. I would be doing my son a grave disservice by allowing him to see a company treat us in this way and not be held accountable. With that said, I will pay a PREMIUM to the standard attorney compensation awarded for damages. Review the tapes, let me know your thoughts, and let's move forward immediately.The allegations of my discrimination came at a time that WSFS was also completing a merger and not a single person can explain why matters surrounding claims of discrimination never went beyond the branch the one person who oversees it. I believe that shareholders deserve to know exactly what was happening at this bank during that period and their investors have the right to question executive management and their motives surrounding this. There's a lot at play here, and their pressure has been mounting as I have still repeatedly increased my pressure seeking answers surrounding their behavior. Now it's time to bring in a professional who does this for a living and while I am very successful in my areas of life, it's best to adopt a model of deferring to others in a situation such as this one.I am very eager to get to work, so let's begin with a phone call as early as tomorrow. My assistant found your information, so I figured I'd reach out directly.

Your future client,

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation