Consumer complaint received 2023-04-06
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the reporting of my account with XXXX XXXX XXXX XXXX ( Account number : XXXX ) on my credit report. I believe that XXXX XXXX XXXX XXXX has violated several provisions of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 

According to my credit reports from Experian and XXXX, XXXX XXXX XXXX XXXX reported that I was 30 days late on my payments in XX/XX/XXXX, even though I did not miss any payments on this account. Additionally, Experian and XXXX are showing different balances for the same account, which is inconsistent and could lead to inaccurate credit scores. Moreover, the last reported date and the date last active are also inconsistent between the two credit reporting agencies. 

Based on the above details, I believe that XXXX XXXX XXXX XXXX has violated the following provisions of the FCRA : Section 623 ( a ) ( 2 ) - Incorrect information reported to credit reporting agencies Section 623 ( b ) - Duty to correct and update information Section 623 ( a ) ( 5 ) - Inconsistent reporting to credit reporting agencies Section 607 ( b ) - Time period for reporting outdated information Section 611 ( a ) - Procedure in case of disputed accuracy Furthermore, I believe that XXXX XXXX XXXX XXXX has violated the following provisions of the TILA : Section 163 - Form of disclosure Section 166 - Administration of subchapter Section 167 - Civil liability The inaccurate reporting and inconsistencies have caused significant harm to my credit score and financial well-being. As a result, I have been denied credit opportunities and have had to pay higher interest rates and fees. This has caused me significant emotional and financial distress, making it difficult to obtain necessary loans and services. 

XXXX XXXX regarding my account number XXXX. According to XXXXXXXX XXXX XXXX reported that I was 30 days late on XX/XX/XXXX, when in fact I did not miss any payment on this account. This inaccurate reporting has had a significant impact on my life. 

As a result of this inaccurate reporting, I have been denied credit and have been subject to higher interest rates and fees. This has caused me a great deal of stress and financial hardship. I have been struggling to make ends meet and provide for my family, and the inaccurate reporting by XXXXXXXX XXXX  has only made things worse. 

I believe that XXXXXXXX XXXX has violated Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ), which requires furnishers of information to credit reporting agencies to provide accurate information. By reporting inaccurate information about my payment history, XXXX XXXX has not only caused me financial harm, but has also violated the law. 

XXXX XXXX. According to Experian and XXXX, I was reported as 30 days late on my account number XXXX on XX/XX/XXXX. However, I did not miss any payment on this account. Additionally, Experian has reported that the payment status is past due 60 days, but I never received any notification from them regarding this past due 60 days account, and they never provided any paperwork with me. Furthermore, Experian is showing the last active date as XX/XX/XXXX, but XXXX is showing it as XX/XX/XXXX. 

I believe that XXXX XXXX has violated several sections of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). Specifically, I believe that XXXX XXXX has violated : Section 623 ( a ) ( 2 ) of the FCRA, which requires furnishers of information to credit reporting agencies to provide accurate information. By reporting that I was 30 days late on XX/XX/XXXX, when I did not miss any payment on that account, XXXX XXXX may have violated this section of the law. 

Section 623 ( b ) of the FCRA, which requires furnishers of information to credit reporting agencies to correct and update inaccurate or incomplete information. Since I did not miss any payment on my account, XXXX XXXX has provided inaccurate information that needs to be corrected. 

Section 623 ( a ) ( 5 ) of the FCRA, which prohibits furnishers of information to credit reporting agencies from reporting information that is not complete or that does not reflect the current status of the account. By reporting that my payment status is past due 60 days, without providing any notification or paperwork, XXXX XXXX may have violated this section of the law.

Section 607 ( b ) of the FCRA, which requires credit reporting agencies to remove outdated information from credit reports. Since the last active date on my account is different between Experian and XXXX, one of them may be reporting outdated information. 

Section 611 ( a ) of the FCRA, which requires credit reporting agencies to investigate disputes and correct inaccurate or incomplete information. I have disputed the inaccurate information that XXXX XXXX has reported, and I request that this be investigated and corrected. 

Section 163 of TILA, which requires lenders to provide consumers with accurate and meaningful disclosures. I believe that XXXX XXXX has failed to provide me with accurate information regarding my account. 

Section 166 of TILA, which sets forth the administration of the subchapter of the law. I believe that XXXX XXXX has not complied with the requirements of this section. 

Section 167 of TILA, which provides for civil liability for violations of the law. I believe that XXXX XXXX has violated several sections of TILA, and I may be entitled to civil remedies under this section.

The inaccurate information that XXXX XXXX has reported on my credit report has had a significant impact on my life. I have been denied credit, and my credit score has suffered as a result of these errors. As a result, I have been unable to purchase a home for my family and have had to pay higher interest rates on loans and credit cards. 

XXXX XXXXXXXX on my credit report. Specifically, XXXX XXXX has reported that I was 120 days late on XX/XX/XXXX on my account number XXXX, when in fact I did not miss any payments on that account. Additionally, Experian has reported that the payment status is past due 120 days, but I never received any notification from them regarding this past due account and they never provided any paperwork with me. 

I believe that XXXX XXXX has violated several sections of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). The specific violations are as follows : Section 623 ( a ) ( 2 ) of the FCRA requires that furnishers of information to credit reporting agencies must provide accurate information. By reporting that I was 120 days late on XX/XX/XXXX, when in fact I did not miss any payments on that account, XXXX XXXX may have violated this section of the law. 

Section 623 ( b ) of the FCRA requires that furnishers of information to credit reporting agencies must correct and update any inaccurate information. As the information reported by XXXX XXXX is inaccurate, they have violated this section of the law. 

Section 623 ( a ) ( 5 ) of the FCRA requires that furnishers of information to credit reporting agencies must not report information that is inconsistent with the information they have provided to the consumer. As XXXX XXXX has reported information that is inconsistent with my payment history, they have violated this section of the law. 

Section 607 ( b ) of the FCRA requires that negative information, such as late payments, can only be reported for a specific time period. As the information reported by XXXX XXXX is outdated, they have violated this section of the law. 

Section 611 ( a ) of the FCRA requires that consumers have the right to dispute inaccurate information on their credit report. As I am disputing the accuracy of the information being reported by XXXX XXXX, they must investigate and correct any inaccurate information. 

Section 163 of the TILA requires that creditors must provide a clear and conspicuous disclosure of the terms and conditions of a credit account. XXXX XXXX may have violated this section of the law by not providing me with clear and conspicuous disclosures. 

Section XXXX of the XXXX requires that creditors must comply with the provisions of the subchapter, including providing accurate information to credit reporting agencies. As XXXX XXXX has reported inaccurate information to credit reporting agencies, they have violated this section of the law. 

Section 167 of the TILA provides for civil liability for creditors who violate the provisions of the subchapter. As XXXX XXXX may have violated several provisions of the TILA, they may be liable for civil damages. 

This inaccurate credit reporting has had a significant negative impact on my life. The false late payment and past due status has resulted in my credit score being lowered, which has made it difficult for me to obtain credit and loans at reasonable interest rates. This has prevented me from making important purchases and has caused me significant financial stress and hardship. 

XXXX XXXX XXXX. According to Experian, the payment status is listed as " charge off, '' but I have never received any notification regarding this charge off account. Additionally, Experian reported a high credit of {$5000.00}, but XXXX did not report any such information. Other bureaus also did not report any negative information on my account. 

I believe that XXXX XXXXXXXX XXXX has violated the following laws : Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ) - Time period for reporting outdated information Section 623 ( a ) ( 2 ) of the FCRA - Incorrect information reported to credit reporting agencies Section 623 ( b ) of the FCRA - Duty to correct and update information The inaccurate reporting by XXXX XXXX XXXX has greatly affected my life. I have been denied credit and loans, and my interest rates have been significantly higher due to the negative information on my credit report. This has made it difficult for me to obtain basic necessities, such as a car or a home. 

I request that XXXX XXXX XXXX remove these unverified accounts from my credit report immediately. I urge you to enforce the legal violations committed by XXXX XXXX XXXX and take necessary action to prevent this from happening to other consumers. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief