Consumer complaint received 2023-09-25
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I had a checking and savings account with Chase bank for 18 years until XX/XX/XXXX my main checking account was hit with a fraud scam. I didn't realize it until about a week later.Whoever gained access to my account put in reversals of bills. 3 bills totalling {$140000.00} on XX/XX/XXXX. 6 bills on XX/XX/XXXX totalling {$3400.00}. They then sent {$1400.00} to my XXXX XXXX account and sent it to themselves. They again did XXXX more reversals on XX/XX/XXXX totalling {$3000.00}, and then again sent the money to into my XXXX XXXX  account and sent it to themselves, totalling {$3400.00}. Again on XX/XX/XXXX they did 4 more reversals totalling {$3000.00}, and sent 2 transactions to XXXX XXXX  totalling {$2600.00}. XXXX again 2 reversals totalling {$560.00} and then remotely deposited XXXX fake checks with my electronic signature, that I never saw all within $ XXXX {$0.00} of each other totalling {$2100.00}. On top of this they sent {$800.00} from my stepdaughter 's savings account into my checking account, and sent another {$4800.00} through my XXXX XXXX. On XX/XX/XXXX, deposited another XXXX fake checks totalling {$790.00}. XXXX  all of the checks were returned by Chase and again another {$600.00} was sent through my XXXX XXXX. Chase finally opened a compromise account, and more 5 reversals were done on XX/XX/XXXX totalling {$2000.00}. I moved everything to another account as of XXXX, but more reversals continued now through my compromise account all through XXXX totalling {$5700.00}. I was on numerous calls with Chase, they kept closing my claims that this was all incorrect, saying I requested it, when I didn't even know you could reverse payments that had processed and cleared already. I had my whole phone cleaned out and now even have a new device. I received one call supposedly from Chase Fraud one evening, XXXX, where they asked if I was making a purchase in XXXX, Florida. I informed the rep I lived in XXXX, Texas and was sitting in my living room. He declined the transaction, and asked about a {$200.00} XXXX transaction, which again I did not authorize. He then began asking me about XXXX payments to a XXXX or XXXX XXXX in XXXX, FL. I have never heard these names nor know these people.. they cancelled the transactions that night, but XXXX tried XXXX the next morning and {$990.00} worth of XXXX payments was pushed through to her. I have kept calling chase trying to disupute these reversals, XXXX XXXX and XXXX payments, and have really had a hard time getting things resolved. My account ended up $ XXXX, and chase repeatedly calls wanting me to make the account current. I told them I don't have the money and am not going to pay for things I did not authorize even if I did. They finally made the decision to close all of my accounts. One claim came back saying they agreed I did not make the XXXX payments, and refunded me the {$990.00}, but I have to wait for them to mail me a check for that balance. I disputed all the XXXX XXXX transactions, but chase is denying the claim without giving me a reason in writing and when I call, all they say is they denied it because they don't have recovery rights with XXXX XXXX. I am needing to know why none of this is not covered under Regulation E, as I did not initiate any of the reversals, so why would I go spend the credits for something I never even inquired about? I do have a case open with XXXX XXXX that is being investigated, but originally they did deny all the refunds when I reported it all as fraud as well. I've done my research and all of this should be covered under Regulation E, but I am currently taking a loss since this is not getting resolved.

Company response to consumer: Closed with explanation