Consumer complaint received 2018-06-20
Company: Equitable Acceptance Corp
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I Was contacted by student loan relief department about a " loan forgiveness program '' and how they can help reduce paying loans at low cost monthly depending on one 's gross income and household in XX/XX/2017. Asking for personal information, identification, pay stubs, number of household, bills, and account number, employee information. 
Then, I am contacted by a third party Equitable Acceptance Corporation who has the information that was provided to student relief department claiming they will handling my loan and being my loan servicer explaining they will helping me pay my loans as a college student. Explained, they had calculated everything and my monthly payment will be {$49.00} for loans. I have paid them for 5 months. Until my federal loan service contacted me saying I don't have to pay loans due to me still being in school and taking classes. I informed them that I had already begun giving payment to my loans Until, they explained they have received no amount toward loans. I discussed and they explained about third party scams and said, to contact my fedloan.gov file a complaint as well as federal trade commission to change my username and password as well as contacting my bank to block the Third Party Equitable Acceptance from auto enroll from my account due to the fact that they have ALL my information, Social and more that could potentially damage and charge under my name. As I did all those actions they have continuously call me everyday, leaving voicemails and to an extent of reaching to my employee job office to have me pay. As my employee office provided them no information of mine thankfully. Yet still they continue to harass me explaining something is wrong with the account. Being misinformed that I would be in a contract and paying this third party Equitable Acceptance whom My payments were suppose to be toward my loans nothing for I, the consumer. I'm in utter disbelief and misinformed as they had contract apparently for 4 years or more for a servicing nobody but themselves. As I still have to pay my loans serperately. I contacted student relief and was unable to provide me with accurate information about this program. Still the woman seemed unsure. I tried contacting the person who " helped me '' with all the information and the number did not work nor information. As I asked them what their program does and the woman continuously avoided the question as to how this loan forgiveness program works. They are aware of Equitable Acceptance and ended up saying good luck to contact, but won't be able to do anything because I signed a contract. A contract that I was completely misinformed. They Third Party Corporations know what they are doing, and have a way of convincing they are helping with Federal loans, and are part of program yet they are taking this money away that is suppose to help college students pay their loans and simply wishing to do good for the community as the community has mislead as they continue to do so to other students as I hope this may also help others in danger or scams.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation