Consumer complaint received 2018-02-23
Company: Exeter Finance Corp.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
AUTO DEALER FRAUD I went into XXXX XXXX / XXXX XXXX, TX on XX/XX/XXXX to purchase a XXXX XXXX XXXX that had 2300 miles when I picked it up. My wife and I spent the half a day there doing paperwork and getting the dealer to finance. We left with a retail sales contract and conditional sales agreement after ... they took our {$10000.00} down payment. We had supposedly received a loan through Exeter Finance which we had a loan number and account set up with the institution. A couple day later the salesman called and said " We lowered your payments! Come back and re-sign! ". I told him I wasn't interested in a " better deal '' I will just stick with the deal I signed when I purchased the vehicle. Another week or so went by and XXXX XXXX from the dealer finance department called and said they would now need XXXX 's for the deal that we supposedly already had. I specifically asked her and the sales manager if there was an issue with the original loan and was told there " was not ''. Although highly suspicious and reluctant I went to the dealership to deliver the requested additional information. Approximately another week goes by and then a request for 3 months of banking statements were now needed. My suspicions grew further yet I took the time to redact personal information and purchase dollar amounts form the bank statement leaving the information the bank and the dealership would need to see specifically deposits. After almost 7 weeks XXXX XXXX now says the deal was never funded and I could either find my own financing or pay for the vehicle cash. I explained in either case I would not pay the fees they tacked on to the deal for everyone to make their commission if I had to do all the work. I offered to pay for the vehicle minus the fees. I never heard back for a four days until without warning the dealership repossessed the vehicle on XX/XX/XXXX and has kept my {$10000.00} down payment. The company they hired to repossess the vehicle refused to show any proper paperwork to repossess or wait for the police to arrive as asked. Instead he put his machine down on my XXXX, XXXX a XXXX, and continued to back the tow truck up which would have XXXX my XXXX had I not moved it at the last minute. I am a XXXX veteran and one of my XXXX is in my XXXX XXXX that was attempted to be run over by the tow truck driver. The operator breached the peace to come on my property and take the vehicle without providing any paperwork andwhile assaulting me and causing bodily harm. If you read the XXXX reviews for the dealership this is how they do business you will see no less than 10 reviews of scams the dealership has pulled.They do not respond to XXXX complaints and or live up to agreements with government entities. Deceptive trade practices are the only thing being dealt at XXXX XXXX / XXXX XXXX dealership. It is so egregious it should be criminally investigated by the proper authorities to protect consumers. XXXX XXXX and XXXX XXXX feel they can rewrite Texas and Federal law to benefit them and the dealership. I was told they would return {$9200.00} of my down payment, 64 days later and no response or attempt to contact me, and I should get a lawyer to get my money back because they already have one. This shows the intent to defraud consumers out of down payments from yo-yo financing and " We got you a better deal come resign '' scams if they immediately lawyer up to force customers to sue for their money. It has been over 64 days and I have not received a phone call to pick up my {$10000.00} down payment. There were important documents, personal belongings and cash in the vehicle and the dealership will not or has not returned any of it.

Company response to consumer: Closed with explanation