Consumer complaint received 2021-04-12
Company: SELECT PORTFOLIO SERVICING, INC.
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
1. On XX/XX/XXXX, I had a loan modification agreement established with Select Portfolio Servicing ( SPS ).

According to this agreement, I started making monthly mortgage payments from XX/XX/XXXX. Around XX/XX/XXXX the loan modification agreement was unilaterally cancelled by SPS with no explanation and I was not permitted by SPS to make any more mortgage payments. I never defaulted on any payments and fully satisfied SPS requirements. 

2. I immediately asked SPS in XX/XX/XXXX to explain the reason for the cancellation of the existing loan modification agreement. SPS failed to clearly explain the reason for the cancellation and stated that one of the documents was missing. Further, SPS stated that I would need to submit a new loan modification application and documentation package, in order to establish a new loan modification agreement. 

Only in late XX/XX/XXXX I found out that the reason for the cancellation of the loan modification agreement ( dated XX/XX/XXXX ) back in XX/XX/XXXX was my ex-wife not signing the loan modification agreement. The reason why she did not sign it was because there had been already an official letter ( also filed in court ) signed by my ex-wife from XXXX stating that she had relinquished her rights to the house. This letter was filed in court and SPS had accepted it earlier to establish the loan modification agreement dated XX/XX/XXXX. 
Also, my ex-wife signed a quitclaim deed stating that she had relinquished her rights to the property. I have a copy of the filed quitclaim deed from the court. Therefore, there was absolutely no reason for SPS to cancel the established loan modification agreement from XX/XX/XXXX!!! 

3. Since XX/XX/XXXX I have been following up with SPS almost daily in order to establish a new loan modification agreement. Every time I was asked for a new document after fulfilling their previous documentation requirements. My case has been deliberately dragged on. 
4. After exhausting every possible means of communication, I had to contact XXXX XXXX in order to assist in this matter. 

After interference from XXXX XXXX, on XX/XX/XXXX I received the letter from SPS ( attached ) dated XX/XX/XXXX stating the following : " We have closed your request for assistance as we are offering you an alternate assistance option for your temporary hardship situation, the details of which have been sent under separate cover. Please contact us if your situation changes and you wish to be evaluated for additional assistance options. '' I was waiting for any further documents from SPS with the details of the " alternate assistance option ''. As of XX/XX/XXXX, nothing has come from SPS. I reached out to SPS point of contact ( relationship manager ) multiple times but have not heard back. When I spoke to one of her colleagues, she stated that no other document is expected to be issued by SPS. 

This is quite disturbing, as the letter dated XX/XX/XXXX clearly referenced " alternate assistance option for your temporary hardship situation, the details of which have been sent under separate cover ''. So, it is unclear as to what an alternate option is. 

In summary : - There was an unjustified cancellation of the existing loan modification agreement, while I have presented all the official documents proving that my ex-wife had relinquished her rights to the property. 
- SPS prevented me from making monthly payments starting XX/XX/XXXX and thus trying to force me into foreclosure. 
- Negligence and mishandling of my case by SPS. 
- Lack of consistent communication from SPS, especially from the relationship manager who has never communicated with me directly. 
- I am also concerned about errors in the application of my previous mortgage payments and want to see the detailed statement of how the mortgage payments were applied throughout the years since SPS had started servicing my mortgage. 

I would tremendously appreciate your help in resolving this situation!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation