Consumer complaint received 2021-02-16
Company: JPMORGAN CHASE & CO.
State: NH
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/XXXX : Check my checking account at Chase, account has been suspended due to suspicious activity and given a phone line to call ( I was not notified of this AT ALL, it had started days earlier ). The person who answers states that the relationship is unsatisfactory as part of a Miranda rights-type statement and they will be closing the account ( due to potential fraud from accept Texas Unemployment, I am currently staying with parents in New Hampshire and still have not found work, my payment was delayed and backpaid due to having to call in repeatedly from a glitch in their computer system locking accounts inactive for 3+ weeks between PEUC extensions and their system is so swamped with handling claims ). She states I may be able to lift the restriction if I take proof of previous Texas residency and amount to be paid from the Texas Workforce Commission to a bank, especially if I move quickly. I would like to add that I opened this account in XXXX, TX. 

XX/XX/XXXX : Drive over an hour one way in a blizzard to a Chase branch. I sit down with a banker, who calls in to corporate ( over the phone, I was not involved in the call ). Informs me that there is nothing I can do to unfreeze the account despite what I was told earlier, and that the account would be closed. I would receive my funds within 7-10 business days at closure by cheque. My credit card was still due on the XXXX, and I had no way to pay it off. 

XX/XX/XXXX : Borrow money from parents and drive back to the bank again to pay off balance and close the card. Call in to close the card. 

XX/XX/XXXX : Attempt to transfer reward points from my now cancelled card to an account opened at a local bank. Still unreceived as of XX/XX/XXXX. I also open a new credit card and found my credit score has tanked by 100 points since last month, almost certainly as a direct result of this incident. 

XX/XX/XXXX : Receive notification for Second Economic Impact Payment of {$600.00} from Texas IRS via direct deposit. Call in to Chase again to confirm if it was received before the account was locked. Customer Support representative said it was. Ask for the balance and ETA on the account closure, told it was currently " under review '' and would not give a timeline. Got my father on the phone and still could not get an answer, eventually hung up and called back. New rep redirected me to the online department which was able to relay the balance was {$24000.00} ( about where I expected, I knew it was somewhere XXXX of XXXX ) and that the last payment was from TWC for around XXXX, leading to the account freezing. She ALSO stated that I had never received the {$600.00} ( I can not access my account to check statements ), so if I'd requested it again I could have been responsible for fraud! This was responsible from Chase 's Deposit Review Department, whom I had called twice now, the second redirecting me to this online department. She redirected me back to Deposit Review, who after asking for my information immediately hung up. 

I still have no clear picture what is going on with my account, why it is still frozen, when my funds will be released, who I need to talk to or cooperate to get them released, or a even a timetable for such a release. My credit is taking a huge hit for something I have no control over. If I didn't have access to other funds, it would've dropped even more due to being unable to pay my credit card balance. This seems like it should be legitimately illegal, they have taken my money and given me radically conflicting reports about the status of my account and funds.

Company response to consumer: Closed with monetary relief