Consumer complaint received 2023-06-13
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Problem with fees or penalties

Complaint:
The bank will not take my outstanding payment of {XXXX} for a closed checking account. You heard me correctly. Apparently, no one at U.S. Bank knows how to take a payment owed to a closed account that appeared as some fee or charge after the fact and after everything was supposedly cleared and settled. The letter I received is threatening to discontinue services, report me to credit reporting agencies therefore ruining my credit, send current outstanding bill to collections therefore ruining my credit, yet they have no way for me to settle this debt. After spending hours and hours being transferred from one customer service representative to another over the phone, they finally admitted that they have no way to take my payment and that they don't know how to do it because something is blocked due to the account being in closure. I called my branch and asked if they could take the payment in the bank and XXXX said he couldn't do it in the system but that if I walk into the branch he will take the payment and give me a hand-written receipt. A hand-written receipt means the payment will not show as being " paid '' in the system meaning it will still be an outstanding debt, even though all my checks were cleared and paid and I have no idea what it is for, I am just trying to settle this ridiculous charge that nobody knows how to process and resolve for me before this horrible bank sends this to collections to ruin my credit because they don't know how to take a payment for a closed account. I'm a retired senior who pays all my bills yet the bank can't give me a person with the authority and knowledge to take a {XXXX} payment I am willing and trying to pay. I have a XXXX XXXX  with this bank yet they are threatening to ruin my credit and report me to collections over a {XXXX charge that they are too inept and inefficient to collect from me. I once again attempted to pay the outstanding fee by walking into the U.S. Bank closest to me on XXXX XXXX XXXX today ( XX/XX/2023 ) to try and resolve this debt. Again, no one would take my payment including the branch manager. I waited over an hour while she was on the phone. She informed me that now, because of the {XXXX debt that they are giving me no way of paying, that they are going to take the payment from my XXXX account as well as close that account. This means that the XXXX will not only not be allowed to mature as stated in my contract with the bank, but that since they are closing this account as well for no reason, I will forfeit about {XXXX} as an early withdrawal penalty. My XXXX recently passed away, my XXXX died of a XXXX, and my best friend died of XXXX all within the same year. I never imagined that a bank would resort to these unfair practices, especially with a senior citizen who has done nothing wrong. I have a contract with the bank and I wanted to leave the XXXX alone until maturity but the bank is now ruining that for me. The teller at my branch talked me into the XXXX which I didn't mind. but now I'm starting to realize that the bank is profiting on customer early withdrawal penalties that they are making by unexplained account closures, unexplained fees ( XXXX  ) that were added after my account was already resolved and closed by their bank teller with a XXXX  balance and no outstanding checks. No explanation for closure, my XXXX XXXX  account I wanted to leave alone until maturity in XXXX that now is going to cost me money. I am nearly XXXX XXXX XXXX and alone. I have been crying every single day over how this bank is refusing to help me, won't take my payment for an unknown charge, is threatening my credit and ruining my XXXX account that they talked me into investing in. I had to get another bank which has been fine so far but U.S. Bank has made my life miserable and for no reason other than to illegally profit off my XXXX account I will end up making nothing as I was supposed to. This is a rotten thing to do to good customers that have had an account over a year without any problems.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation