Consumer complaint received 2020-09-08
Company: Chime Financial Inc
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
My account Has been suspended with this company for almost 60 days. Initially I was told No further action was required from me. But after several weeks Of not being able to access my account I called back to further inquire. They then told me that there was an unauthorized transfer reported to my account, meaning someone is reported they did lot authorize a transfer of funds to me so they suspended my account and I was told they have 45 days to make a decision. They would not release any information to me on Who or what reported anything on authorized. They would not give me any information at all and they put a hold on all my funds. They then told me I am required to verify all/every transfers I ever received in order to clear this error. They would not release any information on which particular transaction was said to be on authorized, or who made the false claim, in order for me to specifically verify that transaction. Which is not only ridiculous to ask but tedious. But nevertheless I complied and agreed to verify all transfers ever received in order to clear up this mistake. It has been well over the 45 day allotted time frame and I have yet to receive a reply and my account is still suspended and my funds are still being held. I called today to inquire and the manager I spoke with told me the only thing they can do is send another email to the support team who has no phone access. She is a member services and they have no way to make the support team update any tickets or request. she recognizes that I have sent in many escalation tickets and none of them have been responded to but I was told that this is the only thing she can do and she has no way to release my funds even though I have submitted all documentation. 
After further investigation on my part, I contacted every person who has ever transferred me funds and all have confirmed that none of them reported anything fraudulent or suspicious to chime bank. I went a step further and obtained documentation from each person who has ever sent me funds and they all say it was an authorized transfer. 
This prompted me to do more online investigating and I see that I am not the only one who has experience this same issue with Chime. They randomly suspend accounts By saying there was suspicious activity reported or you are in violation of a policy, without giving any actual policy/reasoning or proof of these claims. They then stop replying when you try to receive your money. Or tell you more information in needed AFTER they use their 45 days time frame, in order to restart the decision time frame. They will not return funds to sender, or banking entity, and refuse to send a check to the mailing address. Even If they wish to close the account I am still entitled to my funds legally received. At this point I feel this company is attempting to scam people out of their money in hopes they will give up trying. There has been a major increase of this activity by this company since the pandemic started and people have been receiving unemployment.

Company response to consumer: Closed with explanation