Consumer complaint received 2023-06-09
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Problem canceling credit monitoring or identify theft protection service

Complaint:
I paid for membership around 2 years ago and then at the end of that membership I was done and no longer wished to continue the membership as in the form of a paid membership. However no matter how many times I cancel it every single month they charge my card anyway. I just canceled it just 3 weeks ago again for like the 20th time and they continually are trying to charge my card. When you call to cancel it they say that it's canceled they tell you that it's canceled but then they also tell you that it's something else and then it's not canceled and then they always charge you to get argumentative over the phone they start answering questions with responses that go with completely other questions they're saying stuff that's completely irrelevant to the conversation then they get extremely condescending and in order to file a complaint they tell you that you have to write them a letter and send it to them in the mail. In order to get things completely erased and to delete my profile cuz I no longer even want to have a profile on file with them They say that in order to do that I have to do it and submit it in the form of a written letter with photocopies of IDs and photocopies of bills and original documents and none of this stuff is going to happen and it keeps the people trapped as having profiles I no longer want any business at all with these people and then they literally have me trapped and are going doing everything that they can to keep me as a member when I want to be completely severed from them I'm tired of contacting these people every month I'm tired of them telling me that I'm incorrect and that I'm ordering memberships to occur when all I have ever done is ask him to delete the memberships I want my profile removed from their account they say that my payment methods are removed the moment that my membership is is disconnected but if that were true then they would not be able to charge my account every single month and then you can't even log back into the account once they've decided to charge you for payment because they tell you that your bill is past due and you can't even log in until the past due amount is paid but there is no such thing as a past due amount when you don't even have a membership with someone. It's like a scam it's like a trap it's like keeping their grips on you when all you want to do is cut ties with them it's insane if anybody is reading this do not ever pay for membership with this company again take the free membership and then just sit there and when it tries to finagle you cuz the website is tricky in and of itself and it makes it look like you have to get to membership in order to get through always look for the tiny x in the corner because you can always get out of it But once you've made a membership you're stuck with it for the rest of your life unless you want to write letters

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation