Consumer complaint received 2017-11-22
Company: WELLS FARGO & COMPANY
State: CO
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Wells Fargo Bank owes me an IMMEDIATE PAYMENT of {$7000.00} in addition to all interest penalties due to Wells Fargo Bank NOT cancelling the XX/XX/XXXX the attached bank wire and refusing to do a WIRE RECALL XX/XX/XXXX. Wells Fargo Bank did NOT ACT AT ALL IN XX/XX/XXXX which is why there is no TRANSACTION NUMBER for a WIRE RECALL in XX/XX/XXXX in the XXXX XXXX   XXXX Account open through XX/XX/XXXX. The Wells Fargo Telephone Bank XXXX Financial Crimes Investigator DID NOTHING since XX/XX/XXXX to cancel the wire or do a wire recall in XX/XX/XXXX even when the banker and bank manager called from inside the bank or if I called directly from home XX/XX/XXXX. Wells Fargo still would not do anything in XX/XX/XXXX no matter how many times I called. 

XX/XX/XXXX FTC XXXX XXXX put a Temporary Restraining Order on the Company under their previous name FTC : XXXX XXXX XXXX : XXXX XXXX   XXXX Wells Fargo Bank Manager , XXXX XXXX XXXX XXXX ) XXXX in Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX, in XXXX XXXX XXXX Colorado XXXX refuses to act since XX/XX/XXXX or in XX/XX/XXXX on what I am telling him. The third largest bank in the United States, Wells Fargo Bank funded a FEDERAL CRIME RING, refused to call the FBI to pull the bank records on the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX AZ XXXX Routing # XXXX Account # XXXX and the PULL ALL the XXXX XXXX  VIDEOS to make immediate ARRESTS and STOP this federal crime ring. 

XXXX XXXX, XXXX from inside the Wells Fargo bank branch at XXXX XXXX XXXX XXXX, XXXX   XXXX, CO XXXX I personally spoke with XXXX XXXX Manager and told him " DO NOT PROCESS MY WIRE # XXXX DUE TO FRAUD. '' The XXXX XXXX Manager told me to get a " Court Order ''. I replied, " The account will be closed by then. '' I do NOT have a CONTRACT with XXXX XXXX XXXX for the $ 7,000+ to hold the funds which they transferred to another account in XX/XX/XXXX -- -- with XXXX XXXX I believe. It is the job of XXXX XXXX to verify the legitimacy of the business prior opening the bank account. XXXX XXXX has allowed XXXX XXXX XXXX, XXXX and their other businesses to do XXXX XXXX XXXX  XXXX dollars in a WEEK be wired to their bank without notifying federal authorities. While Wells Fargo Bank Manager, XXXX XXXX ( XXXX ) XXXX in Wells Fargo Bank, XXXX XXXX XXXX XXXX, in XXXX  XXXX, Colorado XXXX refuses to act since XX/XX/XXXX on what I am telling him. 

My XX/XX/XXXX Complaint # XXXX XXXX to the XXXX Attorney General ( XXXX ) XXXX got XXXX XXXX XXXX, XXXX shut down. But ATTACHED are the other XXXX 's they are operating under per XXXX XXXX XXXX Advocate XXXX XXXX ( her business list is below ). XXXX XXXX XXXX XXXX has been getting 5 to 10 calls per day from victims nationwide. XXXX XXXX has been filing all their various business names with the FTC. XXXX XXXX XXXX XXXX who is now operating under XXXX XXXX, XXXX Net Services, Invoices are from XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX  : XXXX are registered to XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX, among other business names. XXXX XXXX XXXX XXXX is a lead generator driving internet traffic to victims website. They are using FREE Commission Junction XXXX XXXX XXXX, AG Consumer Information & Complaints Office of the Arizona Attorney General Civil Litigation Division Consumer Protection & Advocacy Section XXXX XXXX XXXX XXXX XXXX, AZ XXXX P : ( XXXX ) XXXX F : ( XXXX ) XXXX XXXX : XXXXXXXXXXXX XXXX : XXXX Per my XXXX XXXX filing Case # XXXX I had to have XXXX XXXX Cold Fraud Unit Police Officer XXXX XXXX # XXXX ( XXXX ) XXXX, XXXX : XXXXXXXXXXXX, XXXX XXXX XX/XX/XXXX XXXX., XXXX. XXXX, CO XXXX, called his Wells Fargo XXXX XXXX XXXX XXXX XXXX : XXXXXXXXXXXX who contacted XXXX XXXX ( XXXX ) XXXX XXXX : XXXX who stated the account was closed in XXXX XXXX. 

Wells Fargo Bank told the OCC Case # XXXX that they had to ask " permission '' from the federal crime ring to obtain the money back. XX/XX/XXXX the FTC Prosecutor XXXX XXXX put a RESTRAINING ORDER out on their previous name : XXXX XXXX XXXX et al FTC Lawsuit CASE # XXXX operating for 9 years. Wells Fargo never explaining to the OCC ( XXXX ) XXXX XXXX, why they did not act on XX/XX/XXXX, XX/XX/XXXX or at ALL in XX/XX/XXXX no matter how many times I requested a WIRE RECALL in XX/XX/XXXX -- -NOTE : THERE IS NO TRANSACTION NUMBER FOR A WIRE RECALL IN XX/XX/XXXX. On XX/XX/XXXX I called the Wells Fargo telephone bank the same day within 24 hours to cancel the WIRE and Wells Fargo refused to act telling me to " Go back to the originating bank we do n't want to talk to you, have them call us. '' Wells Fargo telephone bank still refused to do the wire recall. 

XXXX XXXX Federal Trade Commission|Bureau of Consumer Protection XXXX XXXX XXXX , XXXX, XXXX XXXX XXXX Washington, DC XXXX T : XXXX | F : XXXX E : XXXXXXXXXXXX XXXX : XXXX XXXX : XXXX XX/XX/XXXX FTC Restraining Order XXXX : XXXX My XXXX XXXX Case # XXXX XXXX XXXX to the Document Crimes Unit did not avail anything either. The XXXX AZ XXXX XXXX XXXX Case # XXXX was filed under XXXX XXXX XXXX, XXXX, as the XXXX has never connected all the other businesses across the nation. 

Sergeant XXXX XXXX # XXXX Document Crimes Unit XXXX XXXX XXXX XXXX. 
XXXX, AZ XXXX P : ( XXXX ) XXXX XXXX Ph. : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXXXXXXXXXX W : XXXX : XXXX Wells Fargo 's retaliated against me for filing with the OCC by reducing my {$10000.00} Personal Line of Credit to {$3300.00} ( see XX/XX/XXXX letter attached ) and falsifying Credit Reporting on the $ 7,000+ that Wells Fargo OWES ME . To have all my credit cards reduce their lines of credit and call in all monies owed to the credit cards on me a Wells Fargo bank customer since XX/XX/XXXX. To force down my credit score from XXXX to XXXX. To bankrupt me a XXXX Senior on a fixed income when I have been a bank customer since XX/XX/XXXX. The Wells Fargo Executive Branch Office will not do anything either. 

Tue, XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Ph : XXXX ext. XXXX Fx : XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX , AZ XXXX XXXX Phone : ( XXXX ) XXXX ext. XXXX XXXX : XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX : Each company was linked through phone number and/or the email addresses on the domain registrations. 

Received a call from a XXXX XXXX about an XXXX affiliate website for a one time fee of {$220.00} no annual fees or monthly hosting fees. The website is XXXX. I received another call from XXXX XXXX offering 20,000 targeted visitors XXXX advertising, and front page ranking with XXXX and XXXX for {$5000.00}. After conducting some research, I discovered all of the charges and invoices were by XXXX XXXX XXXX, the phone number given to me by XXXX XXXX is for XXXX XXXX XXXX XXXX ( XXXX ) and that XXXX has used the name XXXX XXXX when working as XXXX XXXX XXXX XXXX. I also learned that XXXX XXXX my second level of contact ( XXXX ) was known as XXXX XXXX when representing XXXX XXXX XXXX XXXX using the same phone number ( XXXX ). The domain I purchased is registered with my initials but XXXX XXXX XXXX Address from my invoice ( which is a XXXX   Store and the same address as XXXX XXXX XXXX XXXX ) and the email address for XXXX XXXX XXXX another name for XXXX XXXX XXXX XXXX. The actual address for XXXX XXXX XXXX is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Az XXXX. Either XXXX XXXX XXXX XXXX is now operatiing as XXXX XXXX XXXX or XXXX XXXX XXXX allowed XXXX XXXX XXXX XXXX to charge my credit card under their merchant account. 

On XX/XX/XXXX, I received an unsolicited call from a work from home organization that identified themselves as XXXX offering a work from home opportunity to generate extra income, so I invested {$2500.00}. My services were to include the following ; a custom developed website, unique domain name, business setup, search engine optimization, social media linked to webpage, marketing & advertising, sales management with coaching, and business leads. The company stopped taking my calls on XX/XX/XXXX I left several messages that were never returned and I requested that the company send me the information on my website, because XXXX sent a letter stating they were shutting down my account due to the website not meeting their standards. The services I paid for where never provided and the date of last attempt to contact with the company was XX/XX/XXXX to leave another message with no response. The charges on my Visa were processed as XXXX XXXX XXXX XXXX and the correspondence from the company was by both XXXX XXXX XXXX XXXX XXXX XXXX. My website XXXX is not registered and I do not have any admin logins or privileges for my website to make any changes or renew my domain. Part of what I paid for was a custom domain name and website, so I should have all admin privileges. 

If you have any questions please feel free to call.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief