Consumer complaint received 2019-03-22
Company: Amsher Collection Services, Inc.
State: IL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
-I signed up for XXXX XXXX, bundled with HIGH SPEED Internet, allow me to say again, HIGH SPEED Internet. That cost was LOCKED in for a period of 2 yrsAllow me to say again 2 YEARS. That HIGH SPEED Internet was not HIGH SPEED, it was DSL, and as such, I was misinformed, lied to, and in fact had not what was promised, when I signed up for that BUNDLE PRICE, once again locked in for, how many 2 YEARSBut then again, it is a bit hard to understand a person that speaks zero English, probably from another country, making {$7.00} bucks an hour. Well that was the beginning of my experience with XXXX and XXXX, although I was re-assured of the price lock, the great service and easy install and set up. Upon the set up, it took hours to get the Modem/Router to work, It took more than 4 calls with the install rep, his Manager to understand that there was no XXXX hookup, but somehow after a week, I finally had what I thought was HIGH SPEED InternetI was advised by the Installer, that they could not come out again, that they were contracted separately and that if I had an issue with the install, they or he could not assist further, it would cost me more to have someone come outthere was no problem, it was once again, misinformed, lied to, and if fact not what was promised when I signed up for the BUNDLE PRICESound familiar? 
2-Well after twelve months of internet that did not work, it would take over 30 mins to simply log onto the wifi, and other servers on my computer, I made the decision that I needed to I guess, interrupt my comfort of where I wanted to have my laptop, and where I worked and move it to the router/modem, so much for wifi and flexibility. If I wanted to use ALL the capabilities on this great BUNDLED 2 year lock price with TV, then I needed to have my laptop, hard wired to the modemImagine that, once again XXXX stated we have HIGH SPEED internetMind you that this service became active in XXXX of XXXX. 
3-roughly in XXXX of XXXX, I noticed my XXXX XXXX bill, doubled, imagine thatMaybe I should call those great XXXX reps, so they can see there has been a mistake, clearly, I signed up for 2yrs BUNDLE TV and internet price, so clearly this pricing increase, must be a mistake, given the speed, great initial service and install professionalism they provided meto my amaze, I was told that I, not them, but I was OUT of POLICY to maintain the 2 year pricing, as BUNDLE included TV and HIGH SPEED internetI advised that HIGH paying rep again that day, that I had HIGH SPEED internetto my shock, that is when I finally learned why I had to move my work place, hard wire to my modem, had to wait or log in early if I wanted access to the internet, why??? They XXXX   never had HIGH SPEED internet in my local area, it was, thats right you guessed it, DSL/ Allow me to say again DSLand as it was, I was now out of compliance with the promotional priceHum. 
4-That lead to a conversation, to speak to a Manager, which I was advised I would only be able to send in a letter, email or mail to billing disputes, which I did, and was of course told later that, the area of which I was advised to send my situation, only handled payment disputes,,, You see there is no one at XXXX XXXX that could help me or talk to me, or see that there was an issue. But, being the educated consumer that I am, and living in a thriving economy, a up and coming local community, I thought, why not call a local XXXX store, there are many out thereI drive by them every day when I go to work, to make a salary, to pay my bills, did I mention, my credit score is something like 760, given that I have worked in credit for over 28 yrs, I guess I know that is pretty goodSo on with the story. 
5I contact an XXXX store here in my community, I mean, I would think they could assist, bring in some docs, talk to them, show them the misunderstanding, try to get to some common ground, I mean, I have made over 6 calls, written a letter, not including this gem, and then thought, I bet if I talk to my XXXX Manager, in good ole XXXX, because I know he is looking for business, and Im sure he believes that he needs me more than I need him, that he will be of assistance. Guess what I was basically told to shove it up the rear, that there was, as he put it, Absolutely nothing he could do, as it was not purchased thru him, not thru a franchised dealer, but through corporate, ( I know it is not polite to say but, although, my apologies ). He went on to inform me that if his installers would have helped, taken care of it, then he could have done something, ,I really could not hear him much after that with the water running in the background ( get it that was him washing his hands of it, my humor ). Now as I saw it, I was glad to know that when I see that BIG, HUGE Blue XXXX XXXX XXXX  Ball on the outside of that new STRIP Mall store that I apologized, I had no idea that he was franchised and the number I called to get service was something totally different. Your basic XXXX, ohNot me, him.. 

6-so in summation, I was promised a 2yr price, I was promised a 2 yr service bundle, I have had nothing but issues, service issues, customer service issues and now this {$170.00} bill is placed with you fine people..I have not yet, but will be forwarding this complaint to the CFPB, the XXXX XXXX XXXX and the Attorney General of the State of Illinois. .I could pay the {$170.00}, but I am not going tothat amount should be removed, paid as disservice fee on behalf of XXXX XXXX XXXX . 

So there you have it, you have to ask yourself XXXX XXXX XXXX, how can one be out of compliance and be expected to have an increase in your monthly bill, when the service you provided was not available and never received. Ask yourself that. Another item I forgot to mention, maybe just forgot, because I would NEVER, did I say NEVER use you AGAIN FOR ANYTHING, AND WOULD ADVISE FRIENDS, FAMILY AND COWORKERS THE SAME, THAT XXXX XXXX XXXX sent me a please consider signing back up to avoid disconnection fees etcright for the what HIGH SPEED internet? 

the collection agency assigned is Amsher XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation