Consumer complaint received 2021-12-11
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Problem with customer service

Complaint:
this is an exchange of the dialogue I had with PayPal - PayPal sent money to a recipient not chosen by me but by PayPal. I did not authorize this payment to this incorrect selection of the recipient by PayPal. My reply to PayPal is enclosed in ( -- ). Following is their response and my ( reply. ) Dear XXXX XXXX, My name is XXXX with PayPal XXXX XXXX XXXX XXXX XXXX. Your outreach was forwarded to me so that I can fully address ( Sir, this fully address did not take place ) your concerns. ( I have several concerns you did not address to any degree ) I am sorry for the difficulty you have experienced and appreciate you bringing this matter to our attention. 
A review of your PayPal account shows that on XX/XX/2021, you sent ) ) a personal payment in the amount of EUR XXXX. On XX/XX/2021, you filed a buyer complaint stating the transaction was unauthorized. ( YES, the payment was unauthorized because I did not select that recipient you at PayPal chose that recipient with the associated incorrect email ; I did not!! ) The case was denied the same day as you did authorize the transaction on your account. ( ( Correction needed again -- -I did not authorize a payment to the individual recipient you chose the recipientit ( HE and his incorrect email address ) did not come from me. ) ) The case reference for the complaint is XXXX. 
PayPal is a user-initiated third-party platform that allows users to securely make transactions online. PayPal does not have the ability to send payments on your behalf, nor is PayPal able to change the information provided in the transaction. ( This statement is in gross error. You people changed the data -- - I did not provide anything in the way of the correct email address. I provided only a name, XXXX and XXXX for the correct recipients bank XXXX. At no time did your people indicate that an XXXX was inadequate, or I would have made the effort to provide the correct email. You people did not provide me the opportunity to do that andyou people chose the incorect email that was sent to. ) This transaction was sent using an email and not a phone number or any other information. An XXXX number can not be used to send payments via PayPal ( this information does not display on your page that the blanks are filled in for sending to an individual. NOR at any rime was I notified by hour people that an XXXX  was inadequate for sending in the PayPal platform- had I been notified, I would have made the effort to acquire the correct email since I at no time had prior information to his email address so in cconclusion, your people made that decision with not consultation from me SIR ), We allow transactions to be made using either an email or a telephone number. I want to apologize again for any frustration ; however, PayPal 's decision remains on this matter. You may want to seek resolution outside of PayPal. ( I anticipated a decision such as you just disclosed and prior to your reply, I have filed a complaint outside of PayPal. I must say sir, your organization does not at least in this case present any deductive thought and have made your decision not considering the logical procedure for correct deductive good judgement analysis. You have totally ignored your actions that were in error causing this loss to me of {$1500.00}. ) I understand this may not be the response you were hoping for, ( CORRECT. I was hoping for a logical fair, consideration of ALL FACTS that reflected and impacted your narrow minded, tunnel view decision that now shows that PAYPAL does in fact use its big corporation power to keep the XXXX  from a fair and logical decision with no consequences to be paid for your obvious faulty actions and decision. ) but I hope this response sufficiently addresses your concerns. ( It does not too many pertinent impacting facts were completely ignored and not considered ) Please feel free to contact PayPal 's XXXX XXXX XXXX XXXX XXXX you have any questions or concerns or if we can be of further assistance. ( Sir you have provided no assistance but have served to exasperate the whole sad unfair experience. ) Very sincerely yours, XXXX XXXX XXXX XXXX XXXX script. SIR, I am an XXXX XXXX XXXX XXXX XXXX XXXX man on Social Security and very rarely have extra money for any purpose. The purpose of the attempted send was to be delivered to a single mother who lost her husband in an industrial accident and have XXXX XXXX  to take care of. Your ill-considered decision has prevented a XXXX XXXX from taking place for one of her children. Sir, I am respectfully requesting your fair and compassionate reconsideration of the action you have put in place for a fair and all-encompassing of facts decision. 
The verbiage in red is to clearly separate your writing from my comments regarding your decision. 
With regards XXXX XXXX

Company response to consumer: Closed with explanation