Consumer complaint received 2018-10-17
Company: Atlanta Check Cashers, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Fraud or scam

Complaint:
On XXXX-18 i went to atlanta check cashers located at XXXX XXXX XXXX XXXX, ga XXXX and presented a money order to be cashed in the amount of {$240.00}. the cashier then charged me a check cashing fee of {$24.00} and gave me a receipt and no cash. i asked for the cash and she stated that i have an account for collection with them and i will not be getting any cash back from this money order ( transaction code XXXX ah. and handed me a reciept that states the collection account is for XXXX XXXX XXXX XXXX not XXXX XXXX i explained to the cashier i am not affiliated with this company and was an employee over 4 years ago. the cashier stated i need to call their corporate office on monday at XXXX xt XXXX on XXXX-18 i called and talked to a woman who claimed to be the manager of the collection department named XXXX and refused her last name she had a very bad accent and could barely understand her as i do not speak XXXX i asked for my money back and she would continue to laught and would continually hang up on me or put me on eternal hold and never come back to the line. i would specifically ask her for date of a returned payroll check from XXXX XXXX XXXX and the amount of the check and copie of any document i signed agreeing that i would be responsible for repayment of any pay instrument that is returned by my previous employer and not him..XXXX  would stste over and over she does not have to provide me with anything and suggested that i call the police and saidthey will not do anything to them and i will never get my money back ..when asked to speak to management she sd she was and would over tsalk me and bellittle me and speak to me in XXXX when i do not speak the language i repeated to her over and over that i am an american ... the issues with htis is that this company took me money with even verifying anytrhing and refused to provide any documented proof of their allegations that a bad check even exsist or verification of the debt also needed to know the date of the check as i have not worked for this company in at least 3 years and the state of georgia has a statue of limitation law. i believe this company who refsed to provide and proof or their physical address or names are running and operating finacial scam thats punishable under the rico act i have found out the georgia secretary of state list the owner as XXXX XXXX who resides in XXXX il and has a ficticious address to avoid civil suits with a fake registered agent listed to attorney XXXX XXXX XXXX XXXX  XXXX at XXXX who sates they can not confirm or deny that the represent her also to avoid responsibility allowed by due process of the law and they jusy happen to be located by their main office at XXXX XXXX XXXX XXXX XXXX ga XXXX ..this company should reimburse me my money andshould be investigated as fraudently cmpany that seems to oppress consumers living in the united states as that is exactly what the cfpb has been set up to do.if you have any further questions or concerns please feel free to contact me at XXXX or XXXX..thank you

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation