Consumer complaint received 2023-03-28
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the inaccurate information that has been reported on my credit report by XXXX XXXX XXXX with account number XXXX. The information being reported is not only inaccurate but has caused significant damage to my credit score and my ability to access credit. 

Specifically, the creditor has violated multiple provisions of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). The creditor has failed to update and correct information on my credit report as required by Section 1681s-2 ( a ) of the FCRA. Additionally, they have not followed the proper procedures outlined in Section 1681i of the FCRA in the case of disputed accuracy.

Furthermore, the creditor has violated Section 312 of FACTA which mandates the accuracy of credit reports. The creditor has reported inaccurate information to the credit reporting agencies regarding the opening date, high credit balance, last reported date, and date of last payment. Additionally, they have reported that I was 30 days late on XX/XX/XXXX, which is not true as I did not miss any payments on this account. 

The inaccurate reporting by XXXX XXXX XXXX has significantly impacted my life. I have been denied credit, loans, and other financial opportunities due to this false information on my credit report. It has caused me immense stress and XXXX, as well as affecting my ability to secure a stable financial future. 

XXXX XXXX # XXXX. According to the credit reports from XXXX XXXX, Experian, and XXXX, there are inconsistencies regarding the reported credit limit and balance amounts. 

XXXX XXXX and Experian are reporting a credit limit of {$1000.00}, while XXXX is not reporting any credit limit at all. The reported balance amounts also differ between the bureaus, with Experian reporting a balance of {$1100.00} and XXXX reporting a balance of {$1400.00}. 

These discrepancies in the reported credit limit and balance amounts violate the Fair Credit Reporting Act ( FCRA ) Sections 1681s-2 ( a ) and 1681i, which mandate the duty to correct and update information and provide a procedure in case of disputed accuracy. 

The violations of the Fair Credit Reporting Act ( FCRA ) Sections 1681s-2 ( a ) and 1681i have caused me significant harm and stress. XXXX reported lending XXXX XXXX with Experian stating that the dates of the account were XX/XX/XXXX, and the date opened was XX/XX/XXXX. However, XXXX and Experian have different reported last reported dates, with XXXX planting XX/XX/XXXX and Experian planting XX/XX/XXXX. Additionally, Experian reported that the date of last activity was XX/XX/XXXX, and that I was 150 days late on XX/XX/XXXX, despite the fact that I did not miss any payments on this account. 

the collection agency for XXXXXXXX XXXX XXXX. The account number in question is # XXXX. 

Upon reviewing my credit report, I noticed that Experian and XXXX have reported different last reporting dates for this account. Experian 's last active reporting was on XX/XX/XXXX, while XXXX 's was on XX/XX/XXXX. Furthermore, Experian has reported the payment status as charge off, without ever notifying me or providing any paperwork to support this claim. However, the other two credit bureaus have not reported any negative information on this account. 

These reporting discrepancies are in direct violation of the Fair Credit Reporting Act ( FCRA ), specifically Sections 1681c, 1681i, 1681s-2 ( a ), and 1681s-2 ( b ). The inaccurate reporting of payment history and charge off status, as well as the joint bureau coding on Experian 's report, are all clear violations of these sections of the law. 

XXXX account ( # XXXX ) Upon reviewing my credit report, I noticed that there are discrepancies between the information reported by XXXX XXXX and Experian XXXX XXXX XXXX reported the date of opening for the account as XX/XX/XXXX, while Experian reported it as XX/XX/XXXX. Additionally, XXXX XXXX reported a high credit balance of {$2900.00}, while Experian reported it as {$3700.00}. 

I believe that these discrepancies are a violation of the Fair Credit Reporting Act ( FCRA ). Specifically, Sections 1681c, 1681i, 1681s-2 ( a ), and 1681s-2 ( b ) may apply. 

As a consumer, I have the right to accurate and up-to-date information in my credit report. The inaccurate information reported by XXXX XXXX and Experian has affected my life in various ways. I have been denied credit opportunities and have had to pay higher interest rates on loans due to the inaccuracies in my credit report. 

I urge you to investigate and correct the inaccuracies in my credit report related to the XXXX account. I also request that the unverified collection account related to XXXX XXXX ( Original Creditor : XXXX XXXXXXXX XXXX XXXX XXXX XXXX be removed from my credit report. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation