Consumer complaint received 2023-07-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AE
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I am writing to file a formal complaint against Capital One, NA regarding their failure to respond to a billing error I reported on my Credit Card billing statement on account number XXXX amount of {$5600.00} plus all previous balances under the certificates of indebtedness and XXXX amount of {$4400.00} plus all balances in previous certificates of indebtedness under this contract. I initially noticed the billing error on XXXX XX/XX/2023, when viewing both the XXXX statement for the certificate of indebtedness on account XXXX and the XXXX and in accordance with the regulations outlined XXXX XXXX XXXX XXXX XXXX XXXXmptly sent a written notice to Capital One, NA on XXXX XX/XX/2023 via United States Postal Service Certified Mail Receipt Number XXXX. Instead what Capital One, NA has done is closed both of the account ( s ) XXXX and continued to report negatively on my credit file. I believe the closure of my accounts was a way of discrimination and retaliation of sorts. This has caused me great harm and has not allowed me to take job opportunities that could assist in me paying off debt that would greatly lift the burden off myself and the living beings I care for. Such heartless practice of the bank to deny me god my given right to be notified of any progress as it relates to the billing error notice I've attached. I've also attached my credit report as evidence. According to 15 U.S. Code 1681n, any person or entity that willfully fails to comply with the requirements of the FCRA may be held liable for actual damages, punitive damages, and attorney 's fees, as determined by a court of law. The specific noncompliance issue in question involves Capital One NA 's unwillingness to send me an acknowledgment of my billing error notice. This action has had significant adverse effects on my rights as a consumer and has caused me undue financial and emotional distress. I've missed out on employment opportunities that could pay me XXXX XXXX more per year. The job offer is attached as evidence. But since their reporting is inaccurate due to their failure I'm missing out. I'm also aware that my account was/is held in a trust according to XXXX  Capital One Multi-Asset Trust as Issuing Entity. Capital One NA as Sponsor, Servicer, and Originator of Assets. Capital One Funding, LLC as Depositor and Transferor. The master trusts assets primarily include consumer and small business credit card receivables from selected Mastercard and Visa credit card accounts that meet the eligibility criteria for inclusion in the master trust. Capital One Bank ( USA ) , XXXX XXXX, a XXXX XXXX  XXXX, owns credit card accounts from which receivables are transferred to Capital One Funding, which receivables Capital One Funding then, subject to certain conditions, adds to the master trust. Where's my equitable interest in these securities? I'm filing further complaints with other government agencies as well. I kindly request the CFPB to investigate this matter and ensure that Capital One, NA complies with the billing error resolution requirements outlined in 12 CFR 1026.13. I also request appropriate action be taken to protect consumers and hold XXXX XXXX XXXX XXXX  accountable for their failure to address my legitimate concern.

Company response to consumer: Closed with non-monetary relief