Consumer complaint received 2020-07-09
Company: Navient Solutions, LLC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Hello, I understand that Navient thinks data was reported accurately to the credit agencies, but the way it was reported was very damaging. I had open emails with Navient regarding my loan consolidation and the confusion of repayment of my loans when this hit my credit report. 

Navients reporting to the consumer reporting agencies was done in such a way that it would crush anyones credit. I show about 15 late payments on my credit report. To the credit agencies they see this as 15 delinquent accounts, which is just not the case. I was waiting for my loan consolidation when this happened and I was trying to get in communications with someone at Navient to get a handle on my repayment. The timing was terrible and it was a complete shock that Navient reported this when we clearly had open discussions about consolidating my loans and I was waiting on responses from Navient. The communication issues when trying to figure out my repayment plan went on and on and it was unacceptable that you can not get in touch with someone to discuss your account in detail. 

Not only does my credit report show 15 delinquent accounts, but when my loan actually was consolidated, my past accounts with Navient were removed from my credit report so my 'credit age ' was drastically shortened as well! This shows me as closing a credit account and opening a new account which completely destroyed my credit score as well! 

Navient has not made it easy to repay my loans. There are 13 loans, some Stafford, some direct, some subsidized, some unsubsidized. Some had payments of {$70.00} and others $ XXXX. It was never made clear on what I had to do to pay these back without completely breaking the bank. As you can see, it is very confusing and stressful. The only time Navient calls me is to try to sell me the Navient ReFi, but when I try to get actual data on my loans, it goes nowhere. It's just sales tactics when I try to talk to an actual person for help. 

I understand that Navient has 6 lawsuits currently in progress due to similar issues that I have stated above. Please point me in the right direction. 

" Navient Corp., a major servicer of private and federal student loans, is facing six lawsuits alleging that it harmed student loan borrowers throughout the repayment process. '' I need my credit report to be cleaned up. I need Navient to make this right. I make my payments on time ( even during the pandemic ). My loans are now consolidated. I just need my credit report to remove those 15 delinquent accounts. It is ruining my life. 

All the underwriter requires is a letter on their letterhead, noting these delinquencies, stating they were paid in full and have been removed from my credit history. I authorize anybody to verbally release this information to the credit bureaus. 

Navient Account # : XXXX FYI I have had almost no response from Navient in months. 

My main contact, a customer advocate, has not responded to me in months. 

No response from XXXX. 
No response from XXXX. 
No response from XXXX What am I supposed to do? How is anybody supposed to get answers? 

They don't have a problem communicating when a payment is late. 

I am asking for some assistance to help with the XXXX. reporting to the credit agencies to try to revert the damage done to my near perfect credit score. 

I need to obtain a loan for my family ( and new XXXX  ). Navient is stopping this from happening by destroying my credit because of their communication issues and disorganization.

Company response to consumer: Closed with explanation