Consumer complaint received 2018-10-15
Company: General Motors Financial Company, Inc.
State: NH
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I have had multiple billing issues with 2 car leases over the past 3 years between an incorrect late payment that they applied to the wrong account/duplicate billing for almost year and a incorrect late payment from last month from GM system error for the wrong ending date on the billing lease payment. 

XXXX This payment was never late on XX/XX/XXXX, GM stated they found the check later because they applied the payment to the wrong account. This is inaccurate and they had taken duplicate payments from my account for almost year. 

XXXX XXXX-still showed gm as late so redisputed it and said this : This payment was never late, gm found the check later because they applied the payment to the wrong account. This is inaccurate and they told me to have it corrected on here. This showed as late 30-60 payments. GM would not correct it even though they admitted it was an internal error. 

I sent the letter below for another issue for GM Financial billing me duplicate autodrafts for the dates below. 

Payment Refund REQUESTED XXXX XXXX XXXX Fax # XXXX Hello, I spoke to an employee on XXXX in regards to the duplicate charges you have on my account from XX/XX/XXXX - XX/XX/XXXX. There has been 2 payments withdraw from my checking account each month for {$180.00} for this account and it should only be one payment. I have attached all documents showing the duplicate charges. 

The charges were as followed : XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} XXXX {$180.00} Per discussion, please reimbursement the 8 duplicate charges of {$180.00} for a total of {$1400.00}. Please refund my checking account directly or send me a check : If you have any questions please contact me at or via email me. 

Thank you. 

XXXX credit due 2-3 weeks request submitted XXXX -spoke to XXXX Current issue with GM I have a XXXX XXXX XXXX lease that has been set up for the automatic recurrent payments since the loan began in XXXX. I received a letter on XXXX stating my payment was late. I contacted them on XXXX and asked why I received the letter and they said I missed the payment. I told them that was incorrect as it was set up from the beginning of the lease term for the automatic payments with the same exact bank. They said I canceled.set it up to stop payment on XXXX. This is inaccurate as I had already set it up for the entire loan lease period. The customer service rep stated their is a glitch in the system that will cancel the recurring payments. I stated I need this fixed asap and she said she can not help me. I was told to make the 2 payments for the amount of XXXX. This included a fee. I received the confirnation number-XXXX  stating it was paid in full. I called GM again today to get their error resolved on my credit report and they would not assist me to get it fixed. I explained to them they do not send me any paper or email statements. I received one letter which was the letter on XXXX stating I was late. I also asked them why they do not communicate any of my loan or issues they had by calling, mailing or emailing me. They stated they do not know. I found on XXXX over 1000 reviews of the same issues occurring to other gm financial customers who appear to be effected by this same issue. Please see the links below of a few of the sites. 

Link below : XXXX XXXX XXXX XXXX XXXX   XXXX XXXX XXXX XXXX My excellent credit score has now been ruined from GM FINANCIAL error again. I have contacted GM to investigate on XX/XX/XXXX and resolve this issue. THEY WILL NOT FIX IT nor do they care. They can not take responsibly for all their errors.

Company response to consumer: Closed with explanation