Consumer complaint received 2018-12-04
Company: The Outsource Group, Inc
State: SC
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I went to XXXX XXXX XXXX system on XX/XX/XXXX. I had an XXXX, I walked in and check in at the front receptionist desk, sat down, and by the time they called me to the back to see the doctor the XXXX  had XXXX, so I informed them that I no longer needed medical services, I signed a letter stating I was refusing medical services and I then walked out of hospital. The following month, XX/XX/XXXX, I received a bill for {$150.00} in the mail from XXXX XXXX XXXX system from that hospital visit. I immediately contacted the hospital billing department and let them know what happened on XX/XX/XXXX, the lady informed me she would make a note in system to retract the bill and as long as I didn't receive a bill the following month everything would be cleared. I even called to do a follow-up call 2 weeks after initial phone call and I was informed the same thing, it had been cleared in system and not to worry about the bill. I was under the assumption that information was correct until I received a notice for a collection account on my credit report from XXXX on behalf of XXXX XXXX on XXXX XXXX pertaining to the hospital visit on XX/XX/XXXX. 
I never received any additional bills from XXXX XXXX after I made the initial phone call pertaining to the hospital visit on XX/XX/XXXX. Never received any notice that the account was past due and being turned over to a collection agency. The only notifications I got about the account was when the collection was added to my credit report. I immediately contacted XXXX XXXX and informed them of collection account and how I was not properly informed about an outstanding bill since I had spoke to a billing representative in XX/XX/XXXX. I questioned the representative about what was I billed for, what services were performed on me since I refused service. I was informed that I was charged {$150.00} simply because I walked in the hospital even though no medical services were performed on me because I refused ANY medical services. 
I sent a medical debt validation letter 1st to XXXX, and they simply responded that account was verified from XXXX XXXX. I then contacted the 3 credit bureaus sending debt validations letters to all 3 XXXX, XXXX, and XXXX. I explained the situation in my letter and the account was deleted from XXXX and XXXX. XXXX  simply responded the account was verified. I then sent 3 more additional letters to XXXX  explaining situation and informing them that the account was unverified and deleted on my XXXX XX/XX/XXXX and XXXX XX/XX/XXXX credit file and requested that the account be deleted from my XXXX  report. After 3 letters and numerous calls, the account still remains on my XXXX  report. 
I have attached all of the letters I received and the letters that I sent out and the responses I received.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation