Consumer complaint received 2019-04-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
In XXXX XXXX, I walked into bank of America in XXXX, Ca. I opened a Secured Credit Card. I gave the associate {$500.00} for my deposit. In XXXX after using my cards availible XXXX dollars. I went to the same bank, spoke to the same person, and asked him close my account because I could not afford to pay the payments. I requested the deposit to be used to cover my usage. 

In XXXX around XX/XX/XXXX I called the them asking why they are still showing my card as open and reporting adversely on my credit. I was transferred to a sales associate who convinced me to allow my account to be graduated, and that I would get a check back in the mail. I asked about the balance, which I was told would transfer over. I told the associate that I would rather have my deposit cover the card money. ( Balance was XXXX dollars from fees since no payments were made ) I honestly believe that my account was going yo be credited to show my deposit as they graduated me to a few based account. 

In XXXX I lost track of this account, other hardships had my attention. In XXXX I realized when I was applying for a loan that they hadn't done anything on my account. So I called back in, and was told they had to do research on it, and I would receive a letter and call back. To my knowledge I never recieved a letter nor did I recieve a call. 

I started filing disputes with credit bureaus at this point. 

Several disputes later I had XXXX results. Bank of America, kept reporting my account as a unsecured credit card with a XXXX limit, and a balance of XXXX. ( 10 years of adverse effects on my credit ) Recently I spent over 17 hours on the phone with every department in the bank demanding research and proof of my account informtion. 

The bank claims I never put a security deposit down according to their records, contradicting what I was told over 100 times in the last 30 days. I was told they only keep records for 7 years. So when I asked how they came to the conclusion about my account at the time of opening the said they checked their records. 

If they have record of my account being opened as a unsecured card, then they should have the name of the bank associate whom opened my account in XXXX. And if they are sure that it was not a secured card then the man that I gave my XXXX cash deposit to, pocketed my money. But the bank says they cant give me such information if they have it. 

Finally, for the last 10 years I've been getting denied credit, or, I have been given very high interest rates, I've been unable to gain employment and lost several job opportunities, my life has been extensive burden and I've been greatly affected by " the amount of usage on revolving or national bank cards is to high '' directly relating to this account specifically. Which has been at 168 percent utilized since XXXX. 

They also changed my account number sometime between XXXX and XXXX. And when I asked for statements from my account they told me they would send every statement to me and did not send me but 10 total. 

Finally since XXXX they have also reported diffrent payment history to each credit bureau, which also has had a negative impact on my score and life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation