Consumer complaint received 2018-09-13
Company: WELLS FARGO & COMPANY
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX I made two split payments for car repairs made on my uncles vehicle. The total amount paid was XXXX . This payment was for engine replacement in a XX/XX/XXXX XXXX XXXX. I purchased the engine at XXXX XXXX XXXX XXXX and it was delivered to XXXX XXXX. When we arrived to pick up the vehicle that had been in possession of XXXX XXXX for 42 days, the owner had XXXX XXXX Police department there. I realize now why they were there. 
He knew that he had not completed the repairs that he was paid for and in order for us to receive the keys to the vehicle as stated in the police report I have. The officer told us that if we wanted our vehicle we needed to sign the receipt. We asked the mechanic if we could test drive the vehicle to make sure it was operable and ready to drive on the highway. We were denied this request, after two hours of going back and forth with the officers and the mechanic my uncle agreed to sign just so that we could get his car back. We were under extreme duress during these circumstances and were trying to make it to a funeral that morning. 
Two hours later after receiving the vehicle back the transmission started to leak profusely and we had to pull over putting lives in danger including ourselves. We called the mechanic to let him know the problem he came out and checked the issue. He told us that he never touched the transmission and it would be an additional XXXX . We went and got a second opinion and had the repairs done at XXXX XXXX XXXX. The total cost for repairs XXXX to repair transmission and replace the seal that connects the engine to the transmission. 
The mechanic from XXXX XXXX stated via text message that he didn't have to touch the transmission to install the engine which is incorrect. In order to remove the engine the seal on the transmission needs to be removed and replaced to alleviate any leakage that can arise from old seal. Basically the mechanic did unfavorable repairs costing my uncle more money even though he said the repairs were complete. The check engine light is on in the vehicle. The split payments were made as follows XXXX $ in cash and XXXX $ via cash app. The mechanic told us that he would not accept money order or check or even visa debit. 
He stated that he only wanted cash or cash app in order to retrieve the vehicle. This mechanic is untrustworthy and should have his business operating license revoke indefinitely .I 've sent over several supporting documents to Wells Fargo only to be told its not enough. We work very hard for our money and transactions should be able to be disputed with our banks if they are fraudulent. FDIC insured should cover all complaints not just some. I don't want this to happen to anyone else. I've talked to several people who have had similar complaints resolved with their banks but not with Wells Fargo disputing center. 
In closing Id like to say people put their money in banks for security. If I cant find security and comfort in my banking institution I might as well open up a credit union or carry cash or money order at least I know that my money is safe and can be recovered if anything fraudulent happens.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation