Consumer complaint received 2022-01-24
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX XXXX XXXX RE : Chase Bank To whom it may concern, I have had a business account for my rentals since XXXX : Leases LLC checking account ending in XXXX My personal checking account primary account ending in XXXX On XX/XX/XXXX at the drive up ATM early in the morning before the bank opened up. 
I deposited {$700.00} cash into my primary account : XXXX then I tried to withdraw {$140.00} from XXXX XXXX account : XXXX I received an error message that I needed to choose another account and try again. 
Then I tried to withdraw the same amount from my personal account- same error message. 
Then I went to the ATM built into the building same thing. 
Then I went to another branch location same thing. 
I thought maybe there was a glitch with the ATMs. 
Eventually my personal account was working again. 
Attached are the attempts on the business account. Same date and times happened for my personal account on XX/XX/XXXX On XX/XX/XXXX same thing. 
later that day I went into the branch and the employee could only tell me that the account had been restricted and could not tell me why but to call XXXX. Which I did. 
It was not a pleasant conversation. The gentleman said I had to go to the branch to find out why and could not tell me over the phone. I had just been to the branch. After a slightly heated discussion had told me I had just opened the account online and did not provide 2 forms of ID. On XX/XX/XXXX I went into the branch and opened an additional savings account for XXXX XXXX. 
Then I was told I did not provide the documentation for my XXXX. This account has been opened with Chase since XXXX and they have my articles of organization and XXXX info. Basically, the person that opened the account didnt check the right boxes or something. Because they/Chase didnt do their job properly my business is shut down. 

On XX/XX/XXXX I returned the to bank with all of my documentation. XXXX and XXXX (? ) have been amazing and have tried very diligently to resolve this issue. XXXX stated that when I opened XXXX savings account, there were questions that needed to be answered. After almost an hour with him everything was to be good in the account and the restrictions removed. 
On XX/XX/XXXX I communicated with XXXX that I was still restricted. He called me back that chase wanted me to sign another paper stating I was 100 % owner of the XXXX which I did immediately. 
On XX/XX/XXXX my account is still restricted. I went in to close the accounts. I cant because it is restricted. XXXX (? ) called quality assurance AGAIN and this time they did not like the description that was entered for the XXXX - residential rentals. They want more of a description. 
This is beyond silly and crippling my business. I receive about {$11000.00} a month in rents. About {$5500.00} is XXXX from section XXXX. Not a huge leap of common sense to confirm that it is residential rentals. 
Currently I can not receive any payments : XXXX, XXXX nor can it pay bills- like mortgages. 
I really think Chase has done this to punish me for moving money out of their bank.

Since Chase has not been business friendly. I have been moving personal and business monies to another bank that is more small business user friendly. I moved about {$30000.00} form XXXX XXXX and about {$370000.00} form my personal account in XX/XX/XXXX. 
And then both my personal and business accounts were restricted. Now just my business account. 
Every time I fulfill their requests : they have something else they want from me. Again, it feels like they are trying to retaliate from moving money out of their bank. 
Currently they are holding about {$20000.00} hostage in their bank that is my money. 
Please help. 
Thank you, XXXX XXXX

Company response to consumer: Closed with explanation