Consumer complaint received 2018-10-06
Company: WELLS FARGO & COMPANY
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
This complaint is origination out of previous complaint ID XXXX According to complaint XXXX Wells Fargo response dated XX/XX/XXXX page 2, it states reason 's for Modification denial " payment deem affordable " In complaint just recently submitted XXXX for reason 's for modification denial " was denied because you already reached the allowable number of modification " Well Fargo fail to address the previous complaint recently, and mechanical robot CFBD close the complaint without notice of conflicting denials. 


Gentleman : It is apparently clear that Well Fargo is purposely refusing to address XXXX modification by circumventing and attempted endeavor to remove me from calculation error,, by stating that there's to many allowable modification which is not true, for complaint ID XXXX states " payment deem affordable " which places me under the impact by automated calculation, recent response XXXX mischievously created misdirection to continue malign practice to keep me from achieving class action that is pending against Well Fargo,,, complaint XXXX " deem affordable " application was calculated by the underwriting, Wells Fargo foreclose on me illegally by miss calculation,,, ,CFBD stop being a robot and do something about this company Wells Fargo 's underwriting tool had miscalculated whether homeowners were eligible for the Home Affordable Modification Program or other government programs designed to help people remain in their homes despite difficulty making payments. Because of the glitch, around 625 Wells Fargo customers either were improperly denied mortgage modifications or were not informed they could qualify to have their loan terms modified.Hundreds of customers faced foreclosure after modification denials The Home Affordable Modification Program was intended to help struggling families modify their mortgages in cases of documented financial hardship. Participating homeowners had their monthly mortgage payments reduced by a median of more than {$530.00} through interest rate adjustments, loan forgiveness, forbearance, and extended repayment terms. An internal review of the Company 's use of a mortgage loan modification underwriting tool identified a calculation error that affected certain accounts that were in the foreclosure process between XX/XX/XXXX, and XX/XX/XXXX, when the error was corrected. This error in the modification tool caused an automated miscalculation of attorneys fees that were included for purposes of determining whether a customer qualified for a mortgage loan modification pursuant to the requirements of government-sponsored enterprises ... As a result of this error, approximately 625 customers were incorrectly denied a loan modification or were not offered a modification in cases where they would have otherwise qualified. In approximately 400 of these instances, after the loan modification was denied or the customer was deemed ineligible to be offered a loan modification, a foreclosure was completed. It appears that Mrs. XXXX XXXX and Wells Fargo enjoy foreclosing on American families so they can reap benefits of government monies and Consumer financial protection bureau watch it happen.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation