Consumer complaint received 2020-07-27
Company: U.S. BANCORP
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
My banks and credit card companies keep accessing address information from the US Postal Service and changing my address information on all my bank and credit card accounts without my permission. 

Last spring I moved into a rental property while finishing major renovations on my primary residence. All my XX/XX/XXXX, my driver 's license and voter registration were still registered at my primary residence. I was in the midst of a refinance to recoup the couple of XXXX XXXX dollars I had already put into the home over the previous three years. I was considering selling the residence once the work was done, but uncertain it would sell, so wanted to keep everything registered at that address since it was still my legal primary residence. My son lived in the house while we were in the rental so it didn't sit vacant. I did not collect any rent. I eventually put a forward in for my mail so that my bills and XX/XX/XXXX mail would come to the rental address. Suddenly one day, none of my debit cards worked. I then received an email from the bank and a couple of my credit card companies that they changed my mailing address on all my financial accounts based on information they had received from the USPS stating that I had moved. I had a checking account at XXXX XX/XX/XXXX who was also in the middle of a refinance on my home. They declined my refinance based partly on the fact that I had moved and they were no longer considering the home my primary residence, even though I gave them documentation that it was still my registered legal residence and though I had moved into the temporary rental to accommodate the renovations, one of my sons was still living in the house and I was not collecting any rent. When I could not refinance, I went ahead and finished work and put the house on the market. 

My house did not sell and once the virus hit in spring, jumbo lending was basically non-existent, so I took the house off the market prior to my rental lease expiring and began additional cosmetic improvements in preparation of moving my younger boys and I back into my home. I again put forwards in with the USPS to  change my mailing address back to the house and 45 days later, though I have already manually changed all my financial accounts prior to moving back, I am now receiving emails again that my bank and credit card companies have changed my address based on information received by the USPS. 

Furthermore, suddenly, while traveling in another state, my older son suddenly started having his debit cards declined. The USPS forwarded my mail back to my address ; but for an unknown reason, reported his mailing address as my old rental when he never lived there. All of his banks and credit card companies arbitrarily changed his address to my old rental and the zip code on his debit cards changed without notice to him and declined his cards when trying to use them. He had to call his banks and credit cards while traveling to get his address corrected, when he had not ever recorded a change of address since he has always used a PO Box . 

My financial institutions and credit card company pulling my information from the USPS and making changes to my accounts without my permission should never happen. It is my responsibility to report my mailing and billing addresses on my accounts, wherever I decide that might be, and should not be up to my account holders to arbitrarily decide what address to use on those accounts, particularly when I am in good standing on all accounts and there are no negative issues involved. 

I have attached copies of two of the emails reporting this change. One is US Bank and the other is XXXX XXXX. I changed all my addresses on my financial accounts and forwarded my mail in mid XX/XX/2020. It is now XX/XX/XXXX and suddenly I am receiving these emails from my bank and credit card company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation