Consumer complaint received 2020-02-07
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I am the victim of identity theft. Wells Fargo Auto, not only failed to comply with the law and remove fraudulent inquiries to my report, but kept demanding further information from me, the victim, in order for them to comply with the FCRA laws. I feel as if they were trying to blackmailme into filling out more forms, which they ultimately lost, in order to follow the law. I submitted the requested information to them, and a copy of police report, which was furnished through my original CFPB complaint. I called on XX/XX/20 and spoke to a " XXXX, '' who then transferred me to an XXXX XXXX. I had to disconnect the call because no information was provided, and XXXX became abusive, irrational and hostile during the phone call. Then I looked at all of the paperwork that WF has mailed to me. This case was allegedly handled by an XXXX XXXX, who I was never allowed to speak with, he " wasn't available '' and never returned phone calls. After I mailed paperwork requested by them, twice, they only addressed one of the two fraudulent inquiries, which makes no sense because I mailed the forms together both times. I called the so called " Office of the President '' today, XX/XX/20 and an agent named " XXXX '' was extremely unprofessional, hostile, beligerant on the phone and didn't allow me to speak. He talked over me the entire phone call, raising his voice, yelling and didn't listen to me at all when he did allow me to speak. I confirmed he hadn't listened when I asked him if he knew what I was saying and then he began to yell over me and attempt to force a bunch of numbers on me to record. He wasn't going to listen to me at all, but I sure needed to hear him. Once again, I had to disconnect the call, due to XXXX 's verbal abuse on the phone call. I left my feedback with the cfpb for the previous unanswered and unresolved CFPB complaint. I let them know this issue was never addressed by Wells Farfo Auto. It's like dealing with used car salesmen, but worse, used car salesmen who fraudulently used my personal information and credit report and give themselves a pass to commit these illegal acts, with no accountability or oversight. I would think someone with Wells Fargo Auto would be concerned about these issues, but I can see they are not. The other companies who fraudulently posted inquiries to my account were much easier and effective at dealing with mishandling and misuse of my information, leading to quick resolutions. The other companies also didn't lie to me and tell me that they needed more documentation than my police report. Literally every other company I dealt with took my police report. I don't have much hope that anyone within Wells Fargo Auto is capable of fixing this concerning issue, but I am documenting it with the CFPB and will also leave my feedback at the end of this complaint as well. This company has real problems and I don't think of them as professionals. This company consists of unscrupulous, obnoxious bullies who do not have an ounce of professionalism. They do as they wish, because clearly there are no consequences or oversight to abusing identity theft victims further than they already have been. I won't be submitting my police report a second time, because according to Wells Fargo, it means nothing anyway.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief