Consumer complaint received 2019-06-30
Company: Nelnet, Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
On XX/XX/XXXX, as I was approaching to start my first semester as a newly fresh XXXX student, I applied for deferment as I was used to be on while attending school. Nelnet Student Loan Service Company failed to notify me if I was on deferment or not, I was used to never hear back from the Department of Education which was my original loan provider. All of a sudden I wake up one day and noticed my credit score dropped over 100 points. I immediately checked what happened, just to find out that Nelnet reported to the credit bureaus that I had 7 late account payments!!!

I immediately called Nelnet to find out why that happened if I was supposed to be in deferment. The company stated that the school never notified then back that I was enrolled in school. I informed then that it has to be a mistake and that I was going to personally get proof of enrollment from the school and fax it to then so they can adjust all those late payments they reported. I went to school, got the official enrollment letter and faxed it to Nelnet. A couple of days went by and I called then back since they wouldn't bother on contacting a consumer like the Department of Education used to. So now they argued that at that point, the reason why I was not in deferment was because I did not qualify!! According to then, as a XXXX student and working full time in the XXXX XXXX XXXX XXXX, I needed to be full time enrolled into the degree. I tried numerous times to resolve the issue with the company and they just ignored each one of then. If I were aware that I needed to start paying my student loan and the deferment would not be into effect any longer, I would have done it without hesitation or without unconsciously try to damage my credit which I hardly work for. I even did some researches online about how to resolve the matter with Nelnet, I noticed many other consumers explain how they resolved their problems with Nelnet, with a goodwill letter. I wrote then a immaculate professional and checked by experienced personnel letter and they still declined to solve my problem, called me on the phone and stated that they do not do goodwill adjustments. My main problem is, that if the company sees that there was an issue of communication, there was an immediate response to solve the problem and find out what happened, they also see that a was into a new program transition, and even considering that this is a small STUDENT LOAN ( which just the word Student says it all ), is not an excessive amount ( XXXX, the result of XXXX with interests ), why is  the unfair abuse of power over people financial burden. Where is the FAIR reporting act that this company is applying to students? Late reports on a credit, stay there 7 to 10 years preventing STUDENTS, not criminals, from any credit worthiness. The date is XX/XX/XXXX, and the issue has not been solved. 

First : The company fails to notify of actions, reports or manage to inform their clients of consecuenses.

Second : There may be new rules I was not aware of as a new graduate student which should have been taken into consideration.

Third : The Company is reporting 7 accounts being late when I only have 5.

Fourth : The company failed to even accept a goodwill adjustment based on these issues, is not like it has happened before or I was ever a late payment client. So why for some clients the goodwill adjustment works? Is it who you know? Is it a favoritism, race, or type of characteristic that I am missing? I though reporting credit was a FAIR ACT ...

Fifth : This is a Student account, not a personal loan for a luxury car or a credit card that I took on vacations. Why are the credit bureaus letting these corporations abuse and unfairly damage students credit scores and financial futures? 

It would also be fair that if you guys will continue to abuse from my credit, to report it fairly, i have and pay 5 accounts, not 7, not a million. Everything counts when reporting credit becomes UNFAIR. And when abusing students financial issues. I will attach my credit report and ask if I have any late payment on my credit history other than STUDENT LOANS 7 LATE PAYMENTS!!!!

Company response to consumer: Closed with explanation