Consumer complaint received 2018-12-08
Company: SYNCHRONY FINANCIAL
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I opened up a XXXX  case ( attached ). I initially opened up this account on XXXX. XXXX   stated company is required to respond within 10 days. I didn't receive any response back until day 22! I then received a letter about 10 to 11 days after ( please see attached XXXX  information ). It took a total of over 30 days to receive a response back about this information showing on my credit file. 

Synchrony bank is in violation of the following : FCRA Section 623 ( a ) ( 1 ) ( C ) - ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 
( B ) Reporting information after notice and confirmation of errors. 
A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the  information is, in fact, inaccurate I contacted synchrony bank multiple times about the inaccuracy of information ( i.e status, erroneous amount ) being reported against me, each time they did not remove the inaccurate information. 

Futhermore Sychrony bank did not follow FCRA procedures : conduct a reasonable investigation - no reasonable investigation ever occurred. 

review all relevant information provided by the consumer report results to the consumer, generally within 30 days - Please see attachment, I was not contacted within the 30 days allotted notify each CRA to which you provided inaccurate information if the investigation finds the information was inaccurate. Furnisher Rule 660.4 ( e ) I have contacted Synchrony bank on several occasions about the amount of the alleged debt and about the issues with the payment. I even offered to pay this amount when they contacted me about my XXXX  case, but they refused and denied any wrong doing. 


Synchrony bank is also in violation of FCRA 623 ( a ) ( 3 ) which states : Once a consumer disputes information, you may not report that information to a CRA without telling the CRA that the information is in dispute. - At no time during this dispute did Synchrony bank contact any of the 3 CRA 's about my dispute. I have monthly subscriptions to each one and can verify no such action took place. 


XXXX  case information ( also attached ) Case Description : Inaccurate invalid credit reporting To the Respondents, Section 1036 of the frank Dodd act of 2011 prohibits covered persons and service providers from engaging in unfair deceptive or abusive acts or practices. This act also prohibits abusive practices. This is a an abusive business practice and deceptive. The state attorney general can also sue your company for unfair and deceptive practices. 
Deceptive practices are defined as a representation omission or a practice that is likely to mislead a consumer acting reasonably under the circumstances. 
Legal and unfair practice is any or all practices that causes or is likely to cause injury to consumers where the injury can not be avoided by the consumer. This is unauthorized billing that caused substantial injury. 
To measure unfairness, An legal assessment of an Unfairness test requires weighing cost and benefits of business practice. This particular practice resulted in substantial injury to my person. The cost outweighs the benefit and that is what legally makes this practice unfair. I do not have any legally binding contract with. Therefore your inaccurate and invalid entry on my credit is considered " material '' to my decision making in terms of all credit related purchases 15 U.S.C. 1681 Sec ( a ) ( 1 ) ( 4 ) states The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. Under these findings I exercise my right to validate your claim. 

The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner. 

Please provide my consumer disclosure file under FCRA Section 609 ( a ) ( 1 ) and provide me with the date of first delinquency ( which starts at the " 30th '' day of delinquency. I have reason to believe that your information is incorrect. 


Back in 2016  I bought some glasses from XXXX. My employer benefits at the time covered the entire cost of my families eyewear and we had some benefit left over. The rep for whatever reason signed us up for a XXXX  card, for whatever reason. When the payment was due there was an issue processing my payment. I then went to the store and the balance was covered. I just checked my credit report and See these negative marks on my account. I have disputed this account several times, but it still remains on my credit report and the information that is being reported is inaccurate any correct. I have reached out to sychyrony bank several times. They stated the account has been transferred and they could not help me. I have email them and reached out to the collection agency to whom this was transferred. They promptly removed this entry from my credit file, but synchrony bank still shows. 


Once again, please remove this entry from my credit file or i will escalate to the CFPB and seek damages that I am rightfully due.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation