Consumer complaint received 2020-05-07
Company: JPMORGAN CHASE & CO.
State: AR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
i got behind one payment in XXXX of XXXX my payments was XXXX a month i payed XXXX to XXXX XXXX i had some suspected not much by XXXX of XXXX nut tried several times for repayment plan but was denied but they was happy to put be on forbearance pan .I really didn't see that was going to do me any good so i jeep paying and i was paying XXXX extra and my payment i couldn't owed much from my suspense. But i was wrong JP Morgan was taking more money than i could pay for fee 's, franchise fee 's, more fee 's XX/XX/XXXX Disbursement/Advance - Adjustment Fees {$950.00} Fees {$950.00} {$0.00} {$66000.00}, XX/XX/XXXX Disbursement/Advance - Adjustment Fees {$990.00} Fees {$990.00} {$0.00} {$66000.00}, XX/XX/XXXX XXXX XXXX PAID {$1900.00} {$2900.00} {$66000.00}, i mean they messgae my loan up bad in XXXX and XXXX then drop it and started it over got loan for XXXX added that to my orginal balance come to over XXXX they got {$48000.00} in XXXX of XXXX my card got hacked i didn't no you get you get your bank info info like routing number and account number number from right from the card so all the bill i paid got froze or and it looked like return but i seen it. made sure they got it, i sent XXXX and XXXX but they it was missed payment even though it was not late then XXXX made, same for XXXX, XXXX XXXX, XXXX, XXXX and so on. In XXXX i looked i was 3 months behind XXXX. i called them they said they never revived a payment for them months. i sent proof through secure message on their web site like 15 to 20 times mailed it at 20 times and sent it to both case workers on my  account by XXXX XXXX XXXX was at Chase the other at Cooperate office never got them and i used the same address they used and also used the address they gave me. so i XXXX i sent i sent payments to keep out of foreclose but they took that for Fee 's and ver gave me credit. When i ask about all these payments XXXX. XXXX, XXXX, and couple over XXXX i was drained over one payment they no nothing. In XXXX XXXX they coned me and government and was rush deal. they drop my loan from 17 years back to over 40 years to XXXX XXXX USDA that i got to pay back come to over XXXX i ask about why did they take so much for fee 's over one payment. they won't talk about it. one letter said we don't see any Fee 's, then i called them ask for letter to explain the fee 's they sent one page letter with short sentience back in XXXX avoiding me. then i caught them scamming me for long time on escrow i added it up myself i ask about it they won't talk to me about it. not even on secure message or on phone i called and waited XXXX XXXX to ask about the fee 's and escrow she said wait and i look i did she came back laughing and said to bad and hung up that was at Chase. they won't talk. they commend mortgage Fraud. and they no it. the XXXX need to return to government because they sold my loan when i started asking question. to XXXX XXXX  i am still under subordination agreement with XXXX that Chase forced on me, my loan and Fee 's, file : XXXX % XXXX % XXXX % XXXX ( XXXX ) .mhtml,

Company response to consumer: Closed with explanation