Consumer complaint received 2021-11-02
Company: Bessine Walterbach, LLP
State: KS
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Back in XXXX ( not sure of the specific date, but I believe it was XXXX ), I went to get my wisdom teeth pulled out at XXXX XXXX XXXX, and was under my mother 's insurance ( XXXX XXXX XXXX ). I assumed that a bill would be sent to my address of XXXX XXXX XXXX XXXX in XXXX KS. However, I never received a bill from XXXX XXXX, and so I assumed that my mother would have handled the bill or that the insurance covered it. 

I saw the debt on my credit report back in XXXX of XXXX, and I attempted to pay the debt through the collection agency, but I couldn't find the name of the collection agency or a number to reach them. I decided then in XXXX to dispute the debt, hoping that the debt collection agency would reach out with some information to pay the XXXX . I had a job, and could handle the debt, so I wanted to pay it then. However, I never received a first initial letter from the collection agency, and I knew that if a debt was on the credit report, it was turned over to the collection agency ; so I didn't bother calling XXXX XXXX XXXX. 

On XX/XX/XXXX, I received a summons from my mother about the debt, and that I owed a lot more than was originally owed due to interest and fees. I tried to call the collection agency, on XX/XX/XXXX, but the office was closed by the time I got off work around XXXX. I sent an email to the one on paper, but it was denied ; so I went to the website and left this email >Hello, I am XXXX XXXX. I received a summons for an XXXX XXXX XXXX account that you apparently hold in your office ; however, I have never received a first initial letter, phone call, or even an email address in regards to this debt. I tried to dispute the account, hoping that this would alert someone in regards to whom handles this debt. I claim to never have personally received a bill from XXXX XXXX XXXX when this first became a balance ( if any bill was sent ), and I claim to have never received any correspondence from you at XXXX XXXX ( or any debt collection agency at all ). 

I do not know who I was supposed to go to, or how to even reach someone. After checking my credit report ( which I know you can't state whether something can be removed etc ), I saw that this was removed from accounts that I hold, but I received this summons and now I'm confused as to why I'm now receiving information about something. 

My number, at the time of the date of service, was XXXX, now it is XXXX. My address has been XXXX XXXX XXXX XXXX XXXX, KS XXXX since XXXX, which is why I was confused as to why I didn't receive any correspondence from anyone. 

My availability is XXXX Mondays through Thursdays XXXX on Fridays. On Fridays, I'll even be available at XXXX to XXXX XXXX. You have my permission to call Monday through Fridays before XXXX. I work from XXXX to XXXX, so leave me a voicemail if you miss me, and I'll make time throughout the day to speak with you in regards to this.< After that, I was sent a reply back that someone would be with me shortly. I am angry that I received a summons, but I've never received a first initial letter in regards to this debt.

Company response to consumer: Closed with explanation