Consumer complaint received 2018-09-10
Company: Westlake Services, LLC
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
I am requresting The consumber finanacial protection Bureau investigate the lending/servicing practices for XXXX XXXX XXXX XXXX and Westlake Portfolio Management , LLC. XX/XX/XXXX Westlake Portfolio Management violated my rights under the federal Fair Debt Collection Practice Act and the Truth in Lending and its Representatives have used deceptive practices.

I spoke with Westlake Portfolio Management Employee for 23 minutes on XX/XX/XXXX. I informed Westlake Portfolio Management Employee I had not been notified of the Transfer of my XXXX XXXX Account being transferred in writing from XXXX XXXX or West Lake Portfolio. I informed Westlake Portfolio Management Employee any information obtained during my call would be used to ensure my Rights Under the Federal Fair Debt Collection Practice Act and the Truth in Lending Act were Honored and I am disputing this debt and requesting Validation, to include not being notified the loan being transfered, and I would be recording the phone call. Westlake Portfolio Management Employee stated he does not give me permission to do so. I acknowledged his statement and our conversation continued.

The Westlake Portfolio Management Employee stated I should have received a welcome packet, I then informed Westlake Portfolio Management Employee I did not. I provided Westlake Portfolio Management Employee with my home address, phone number, work address, work phone number, email and requested the " welcome '' packet be resent as I had not received anything from XXXX XXXX or On XX/XX/XXXX I informed Westlake Portfolio Management Employee that I had last spoke with XXXX XXXX representative XX/XX/XXXX for 10 minutes and at that time the representative informed me he would be emailing an account manager with my concerns and request for validation of the balance and they would be returning my call the next buisness day. At no point did any XXXX XXXX employee tell me my XXXX XXXX   Account was being or had been transferred West Lake Portfolio LLc. When I did not receive a phone call on XX/XX/XXXX, I attempted to log on to the XXXX XXXX   website, which is when I identified XXXX XXXX had transffered/or Sold my account to Westlake Portfolio LLc. I attempted to call Westlake Portfolio Management XX/XX/XXXX,XX/XX/XXXX and XX/XX/XXXX and was unable to reach an employee as it was after buisness hours. 
I informed Westlake Portfolio Management Employee I completed my contract aggreement with XXXX XXXX XX/XX/XXXX, andI have made multiple attempts to obtain Validation and Dispute the remaining balance owed to include honor representatives continuously stating Daily simple intrest rate is being chared, My Contract aggreement includes no information regarding a daily simple intrest rate which has been voiced this to Multiple XXXX XXXX representatives to include emails sent to XXXX XXXX CEO. 
The Westlake Portfolio Management Employee informed me the daily simple intrest rate is {$1.00} and that Westlake would not be just giving me that infomation. I requested whom I would send my request to he provided me with Mailing Address XXXX XXXXXXXX XXXX XXXX California XXXX and Attention Legal Department. I requested the Westlake Portfolio Management employee Notate my account to state I am reporting that I completed my contract aggreement with XXXX XXXX XX/XX/XXXX. I would not be able to pay any further moneys on this account until I had something in writing stating West Lake LLc had legal Possession my account as I had already paid XXXX XXXX aproximately {$25000.00} which is over the stated loan contract agreement for my XXXX vehicle. I requested the Westlake Portfolio Management Employee notate my account that I am DISPUTING the West Lake Portfolio account, XXXX XXXX   account, payment history, loan contract with West Lake Portfolio LLc and am REQUESTING VALIDATION of the of the account balance/debt from Westlake Portfolio Management. The Westlake Portfolio Management Employee stated he would notate my account and would resend this information out in the mail. 
On XX/XX/XXXX @ XXXXXXXX XXXX I received letters envelope postdated XX/XX/XXXX from Westlake Portfolio Management and also XXXX XXXX Letter envelope Postdated XX/XX/XXXX welcome letters. XX/XX/XXXX between XXXX -XXXX Westlake Portfolio Management per XXXX Arizona Police Department Repossessed my Vehicle to Include My ID {$500.00} Cash in addition to other items reported to the XXXX Police Department that were in my Vehiche.

Company response to consumer: Closed with explanation