Consumer complaint received 2019-08-10
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Ok back on XX/XX/2019, i receieve a message or text from jcp card service asking me about a purchase that was made a ( alert ) so i quickly call them up to let them know that it was not me! so they say let close your card and i say ok let 's close my account completely and stop this order from shipping they say ok done! so they open a faud investigation. the next dayXX/XX/2019 i get a message or text telling me the item has ship! i call back right way, and ask where did you let this ship, i was told that you could stop it but you didn't. so they could not answer me so they but me with the fruad unit again so i ask why has this going this far, this should have stop case over! as where has this item been ship to, could not tell me ok! look up the tracking information and find out the item is beening ship to me! still know help from JCP and they investigtion unit! so i call XXXX   XX/XX/19 and spoke with someone that in charge i explain everything to them and ask them to make sure the driver does'nt stop and give this to anyone on the road or drop it off on my door and leave it, to please deliver it to me on my hand. than i XX/XX/19 call the sheriff 's department and they quickly send a deputy to my home, Deputy took my statement and waited for the XXXX  to come, deputy was present went the deliver was make and i open item up in front of the deputy and it was the item in question! XX/XX/19 return item to XXXX in person, spoke with a XXXX XXXX assistant store manager, in which she sign for the return in question, now they say i have never return the item i have been going back forward with JCP credit card servics since this issure and still saying no item return!! but i did speak with one of the operator from card service and she did confirm that the item was return, So why is JCP card services keep going around in circle, i just receive a letter telling me item has not been return.This is very tiring, i have submit the proud to them numerour of time over and over again. PLEASE HELP ME!!! one more thing i also told them to check they security cameras or surveillance cameras and you will see me thier with the Assistant store Manager : XXXX XXXX. Very convenient for them that this store manager has been move to other store!!!! not soon after this happen! 
other thing i also told them that my credit report and score is excellent, that it make no sense for me to do anything like this!!! i just goe a new letter from synchrony bank tell ing me that the item has not be return.if i have any question i could call open a new re -- evaluate again and again here we go again back and forward. i have spoken to a attorney and was told once they ruin my credit than we have a case. so htet advise me to file complain with you and the FTC which im doing now!! SO PLEASE HELP!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation