Consumer complaint received 2019-12-28
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
wells fargo refuses to refund my money
after the police report and ftc i sent them 
PURCHASE AUTHORIZED ON XXXX XXXX XXXX XXXX TX XXXX CARD XXXX	 	$XXXX	
PURCHASE AUTHORIZED ON XXXX   XXXX XXXX XXXX XXXX XXXX CARD XXXX
Expand  	XX/XX/XXXX	NSF RETURN ITEM FEE FOR A TRANSACTION RECEIVED ON XX/XX/XXXX $XXXX XXXX PAYMENT XXXX XXXX XXXX	 	$XXXX
Expand	XX/XX/XXXXOVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX $XXXX   PURCHASE AUTHORI ZED ON XX/XX/XXXX XXXX/BILL XXXX$XXXX	 	-$XXXX  
Expand	XX/XX/XXXX	RECURRING PAYMENT REVERSAL ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	$XXXX	 	-$XXXX  
Expand	1XX/XX/XXXXRECURRING PAYMENT REVERSAL ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	$XXXX	 	 
Expand	XX/XX/XXXX	PURCHASE RETURN AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	$XXXX	 	 
Expand	XX/XX/XXXX	PURCHASE RETURN AUTHORIZED ON XX/XX/XXXX XXXX XXXX DE XXXX  CARD XXXX	$XXXX 	 
Expand	XX/XX/XXXX	CARD REVERSAL OF CREDIT XXXX	 	$XXXX	-$XXXX
Expand	XX/XX/XXXX	NSF RETURN ITEM FEE FOR A TRANSACTION RECEIVED ON XX/XX/XXXX $XXXX  XXXX PAYMENT XXXX XXXX XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	DIRECT PAY MONTHLY BASE	 	$XXXX	-$XXXX
Expand	1XX/XX/XXXX	NSF RETURN ITEM FEE FOR A TRANSACTION RECEIVED ON XX/XX/XXXX $XXXX  MC PAYMENT PAYMENT XXXX XXXX XXXX   XXXX,XXXX XXXX 	$XXXX-$XXXX
Expand	XX/XX/XXXX	MONTHLY SERVICE FEEMonthly Service Fee Summaryopen dialog	 	$XXXX	-$XXXX
Expand	11/29/19	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX FL XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	ONLINE TRANSFER FROM XXXX XXXX XXXX XXXX XXXX  REF #XXXX  ON XX/XX/XXXX	$XXXX 	$XXXX
Expand	XX/XX/XXXX	DIRECT PAY MONTHLY BASE	 	$XXXX  	-$XXXX
Expand	XX/XX/XXXX	OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX $XXXX PURCHASE AUTHORI ZED ON 11/06 XXXX/BILL XXXX  	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX/BILL XXXX CA XXXX CARD XXXX	 	$XXXX	-$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX/BILL XXXX CA XXXX CARD XXXX	 	$XXXX	$XXXX  Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX/BILL XXXX CA XXXX   CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX   *XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX  TX XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX CA XXXX  CARD XXXXXXXX	 	$XXXX	$XXXX Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX TX XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	WITHDRAWAL MADE IN A BRANCH/STORE	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX XXXX  XXXX FL XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX  CA XXXX  CARD XXXX 	$XXXX 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX  TX XXXX  CARD XXXX  	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX  TX XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	eDeposit in Branch/Store XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX CA View Detailsopen dialog 	$XXXX 	 
Expand	XX/XX/XXXX	CARD PROVISIONAL CREDIT XXXX7	$XXXX	 	 
Expand	XX/XX/XXXX	ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX  TX XXXX ATM ID XXXX CARD XXXX	 	$XXXX	$XXXX  Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX CA XXXX  CARD XXXX  	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE RETURN AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	$XXXX	 	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX TX XXXX CARD XXXX  	 	$XXXX	$XXXX  Expand	XX/XX/XXXX	RTP from XXXX on XX/XX/XXXX XXXX	$XXXX	 	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX TX XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX  *XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX TX XXXX ATM ID XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX TX XXXX ATM ID XXXX CARD XXXX	 	$XXXX  	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX   XXXX/bill WA XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX   CA XXXX  CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE RETURN AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX CA XXXX CARD XXXX	$XXXX	 	 
Expand	10/16/19	BILL PAY XXXX XXXX   XXXX XXXX ON-LINE XXXX  ON XX/XX/XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	BILL PAY credit card payment ON-LINE XXXX ON XX/XX/XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	BILL PAY XXXX XXXX XXXX XXXX ON-LINE XXXX ON XX/XX/XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	 	$XXXX  	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX CONSUMER XXXX GA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	XXXX XXXX PAYMENT XXXX XXXX XXXX,XXXX XXXX	 	$XXXX	$XXXX  
Expand	XX/XX/XXXXPURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX DC XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX  CA XXXX   CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX COMCAST HOUSTON CS XXXX TX XXXX CARD XXXX  	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX XXXX/XXXX   XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX/XXXX XXXX CA XXXX CARD XXXX	 	$XXXX	 
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX   CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON 10/09 XXXX XXXX  XXXX XXXX TX XXXX  CARD XXXX	 	$XXXX	 
Expand	10/11/19	PURCHASE AUTHORIZED ON 10/09 XXXX XXXX XXXX  HOUSTON TX XXXX CARD XXXX	 	$XXXX	 
Expand	10/10/19	ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX TX XXXX ATM ID XXXX CARD XXXX	 	$XXXX	$XXXX
Expand	XX/XX/XXXX	PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX TX XXXX  CARD XXXX  	 	$XXXX	

all ftc 


XXXX hackers

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief