Consumer complaint received 2021-07-02
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/XXXX there was a debit to my account of {$40.00} that went below avail balance causing my account to go - {$25.00}. This account is suppose to have overdrawn protection I guess the system must have been down that day, huh? 

Not having any income because of my business defaulting I have been waiting on a SBA loan for a while it was taking longer than suppose to or originally planned. 

Said account was used as my business and my personal as I am an independent contractor for my income, which is not illegal in no way to use said accounts in this manner. Im my only employee, period. 

I was in contact with capital one during this time to assure them the money is coming that my account would be made back in the positive even tho they made a mistake and allowed a debit to overdraw the account, I was having to cover up their mistake as well as make it whole again to keep my account bc all my things are linked to it. 

XX/XX/XXXX I spoke to capital one and said again, " hey just touching base letting you know the money is due any day now, '' they said " ok great ill notate the account everything looks just fine! '' XX/XX/XXXX the account was charged off no warning. 
XX/XX/XXXX my deposit hit, a deposit was accepted to a charged off account. A charged off account isn't suppose to be functioning last I checked. 

I call everyday to try and get my money they lied everyday and said thurs or either transfer me to another department telling me they'll disperse it to you. They lied horribly, Thursday I find out they are reporting it to fraud. And ive kept my cool during all of this but I had enough. 

***No one should be lied to when it involves their finances and whom they lay trust in to secure their said money into a bank, this is pathetic customer service CapitalOne shame on you and I hope its dealt with accordingly, tho it prob won't bc their too big of a company they don't abide by same rules all us little people have to abide by*** Even tho it has been labeled fraud Capital One refuses to send back the money, instead they take some of it, to make the balance to XXXX, so even tho the money is fraud in their accusation they still take a portion of it to go to their benefit, which is where they don't stop with the legality of this situation. I have never been overdrawn, there was no flags thrown at a all it has been done out of pure greed of capital one. 

Ive contacted my lenders, ive contacted 2 SBA offices which state that they have 5-7 days to return the money in that situation. Instead here we are a month later on XX/XX/XXXX the money still there bc they are milking the interest off of my money for their own personal revenue benefits. 

When asked to speak to a manager one of the ladies refuses that request saying she is as high as I can go, so I guess she was self proclaimed president that day. Ive been hung up on numerous times, be put on hold and click just bc they see my number on caller id. 

XX/XX/XXXX I file a complaint with CFPB and on XX/XX/XXXX it was closed by a response of the bank, which doesn't mean the complaint is fixed I am unsure how you close something without an answer from the one who filed the complaint, unless assuming the bank was honest XXXX which is far from reality. 

In the response from Capital One they state that my account was automatically charged off due to accounts overdrawn 56 days were done that way. LIED The account was NOT even overdrawn 56 days, and why was I told 4 days prior that everything was good ill notate the account?! LIED In XXXX of XXXX my account had a total of {$12000.00} debited or used from account for my business. in one month. this loan was for my assistance after that accused when I hit no income due to corona, tho if capital one would have looked they would have seen that. but they didn't they pull the first lie out the hat they can to accuse me otherwise. I have other months data but for sake of this being a complaint that can be looked at later unless they come up with another lie that everyone believes bc capital one is a bank and they can't lie, can they? 

Yet in the response from report Capital One also stated that they couldn't see where they was real business funds, well no not recent bc my business defaulted and that was to revive it, appreciate your assistance in taking food out of my family 's mouth capital one, its been hard enough and you successfully kept up from eating dinner some nights. or buying medicine for my kid who is XXXX. kudos capital one. youre commended for your heroic actions, sorry im fresh out of trophies maybe we can provide an honorable mention award for your actions. 

I emailed the president I emailed a lot of people no one responded yet I have notifications when I am googled, and those inquiries spiked to XXXX just this month, after all this went down. You can XXXX  me but you can't respond to me capital one, thats a level of low. pathetic really. 

So I file this new complaint wandering what lies im gon na get next from capital one, tho suppose to send the funds back they still sit in my closed account for their benefit here 28 days later. Guess they're also exempt from government rules as well huh? 

I demand this to be fixed as I can't scrape up enough change to eat some nights this is how big business ruins small business in America. Capital One you are pathetic and everyone involved in this clown show is pathetic too, you need some integrity but thats far achieved judging by how far gone you guys structure and customer service is.

Company response to consumer: Closed with explanation