Consumer complaint received 2019-05-22
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
XX/XX/XXXX, Trans Union lowered my credit score 70 because of two transactions. Please see enclosures to verify in part why this is inappropriate and unjustified.

XX/XX/XXXX, I closed two credit cards. One was 7 years old with a credit limit of {$20000.00} with a zero balance. The second was less than two years old, with {$1000.00} balance with a credit limit of {$10000.00}, I paid off to end the interest being paid. 

Please note not in order of import : My overall credit grades are three A+s, one A, and one B. 
XX/XX/XXXX a day after I learned why I had been docked, I called XXXX XXXX. It doubled my {$4100.00} credit line to {$9300.00} in 15 minutes. XX/XX/XXXX a professional credit counselor told  me " {$4100.00} is a good line of credit ''. Same day XXXX XXXX XXXX, told me I qualify for a {$9200.00} line of credit immediately! This doesn't remotely indicate a person with any difficulty in getting credit. See para *** below. 

Note : both these claims and all others can be quickly verified. I am aware false claims in this or any other document is grounds to throw out my appeal summarily. 

I was NOT having difficulty making the {$27.00} a month payment to the second credit card closed. My current stable income was sufficient to have paid off the {$1000.00} above. XXXX my bank approved a {$50000.00} home equity loan ( I did not pursue further ). This was, in part, based on my financial ability to pay substantially more than {$27.00} a month! XXXX I paid off the remaining balance of my {$51000.00} home mortgage to save the huge interest payments. This does not show financial instability or poor judgment. 

**These pay offs can not be seen as financial irresponsibility or distress! 

XXXX XXXX XXXX XXXX gave me 48 month {$6500.00} loan at ZERO interest, a rarity. I've made five payments. My current credit report shows NO adverse a actions. Four finance professionals have told me something is wrong with this situation. I read in two places where paying off a revolving credit line like this may or MAY NOT negatively affect your credit score, see exhibit. 

Banks advise " banks like to see lots of available credit was a little of it used ''. But to establish credit you must get a loan and spend money and use it. Financial institutions and their credit bureaus insist on having it both opposite ways! In addition to the above, I have no bankruptcies, no foreclosures, no defaults, no alimony or child support, no adverse Court judgments against me. Yet Trans Union advise clients not to loan me money at a normal rate because, in affect, I paid off a bill too soon! 

*** We must stick with this ridiculous criterion, IE punish a customer severely for closing a revolving account too early, and reducing their credit limit percentage, EVEN IF and WHEN they can AND DO go out the next day and restore it immediately as I did, not one place but two! See paragrah 3 above. No disrespect intended, but this is so ridiculous, unjust, illogical, and inconsistent, I can't even find a meaningful term or phrase to describe it intelligently. 

If Trans Union turns everything over to a computer that automatically penalizes the person for every little infraction, you're going to get this injustice. If you enhance the process with human intervention which can look at the big picture and the whole person like most reasonable person and institutions claim ( to me ) they desire, you'll avoid a case like this and give everybody involved a more accurate assessment of some one 's financial profile ; everyone wins. 

If not, banks and other lenders can charge more money, but make fewer loans. Because customers must pay more for their loan they can buy less affecting local businesses and the economy. Everyone looses. 

SSAN XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation