Consumer complaint received 2016-08-12
Company: U.S. BANCORP
State: WA
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
On XXXX/XXXX/16 I made a deposit at US Bank ( a FDIC member ) into my savings account of some cash & a check for {$7100.00}. The check was a promotional offer ( balance transfer/cash advance ) check from my XXXX XXXX XXXX ( XXXX ) credit card that I wrote payable to myself, having done this in the past for both larger & similar/smaller amounts at this US bank branch without any problems with the check clearing & the bank/manager not putting a hold on it & making the funds immediately available the next day. Before making the deposit, I asked the bank branch manager XXXX XXXX XXXX XXXX if the bank was going to put a hold on the check & if so then how many days was the hold going to be, as I was wanting the funds within a day or XXXX, which she asked how much the check was for & who it was from. I informed her of the information she requested, in which her reply to my question regarding the hold was " Oh, no problem, we wo n't put a hold on it. We know you and the check is from XXXX XXXX XXXX. '' I then specifically asked her if I would be able to withdraw the amount of the check that same day or the next day, which she stated I could withdraw {$200.00} of the check that same day & the rest the next day. I then deposited the check. XXXX XXXX assisted the bank teller in the transactions so that no hold was placed on the check to therefore make the full amount of the check available the next day. On XXXX/XXXX/16 I checked that account online, which stated the amount of money available amount in the account was more than the amount of that check ( since the full amount of the check was made immediately available that day ) & then went into that same bank branch & tried to withdraw {$6000.00} out of the account to cover XXXX ACH withdrawls in my account at another bank, but the bank/Mrs. XXXX refused to allow me to do any amount over {$200.00} of the check with stating their bank had n't received the funds of the check from XXXX & to come back the next day. I left & called my XXXX credit card to see if there where any problems with the check, which they informed me there were not & that they had already approved & processed the check that day ( XXXX/XXXX/16 ). On XXXX/XXXX/16 I went back to that same US Bank branch to withdraw the {$6000.00} & was again refused to do so with being told by XXXX XXXX the same reason as the day before. After informing XXXX XXXX that she told me she was not going to put a hold on the check & the full amount would be available for me to withdraw the next day after it was deposited & I had called XXXX who informed my that the check was approved & processed by XXXX XXXX US Bank 's website stated all of the check 's funds were immediately available to withdraw from that account & offered to show her & her call XXXX to confirm about the check ( she refused to look or call ) & asking if XXXX Bank/she had put a hold on the check, which she stated XXXX Bank/she did n't put a hold on the check ( with her repeatedly stating the reasons of knowing me & the check was from XXXX so not having any concerns about the check being bad or US Bank not getting paid ) & to not believe the website stating " available balance '' does n't mean to be able to be withdrawn ( as stated in their Fund Availability Policy, dated XXXX/XXXX/16, an on their website it does ) & US Bank has to receive the funds first before I can withdraw more than the {$200.00} of the check they made available the day of the deposit ( with explaining how people make deposit those checks & then cancel the credit card & how the bank was protecting me from the bank seizing any money in other accounts I had with them if the check was returned ) but she would do me a favor to allow a {$1500.00} withdraw on the check. US Bank 's denying me to withdraw over {$1500.00} of the check on XXXX/XXXX/16 & XXXX/XXXX/16 violated their Funds Availability Policy & the Federal Funds Availability Act, Federal Reserve System regulation XXXX & false advertisemt

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief