Consumer complaint received 2023-02-28
Company: Acrisure Mortgage Partners, LLC
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I have listed Important people and their contact information below as well as a timeline of events. It is not only the mortgage company but it is the builder as well. 

XXXX XXXX is a sales manager who works for XXXX XXXX in Florida XXXX - ( XXXX ) XXXX XXXX XXXX is the Mortgage Rep for RMC Home Mortgage , LLC XXXXXX/XX/XXXX( XXXXXXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX is my realtor representing me from Florida XXXX ( XXXX ) XXXX On XX/XX/XXXX My realtor and I contacted XXXX XXXX of XXXX homes to have a virtual appointment about a home that I was interested in purchasing. I ended up wanting to move forward with signing the pre contract ( XX/XX/XXXX ). On XX/XX/XXXX I then sent the deposit money ( {$2000.00} ) sent to XXXX XXXX. 
On XX/XX/XXXX I recieved and email stating that I was now under contract. 
On XX/XX/XXXX I sent the rest of the deposit money to XXXX XXXX ( {$500.00} ) Totaling ( {$2500.00} ). 
I was Informed through text from XXXX on XX/XX/XXXX that my Debt to income ratio was to high and I would not be approved for the home loan. 
On XXXX XXXX, XXXX XXXX confirmed moving forward with the denial through text. 
On XX/XX/XXXX the statement of credit denial was signed and I did not recieve this until XX/XX/XXXX. 
I have followed everything asked of me by XXXX so that I could get approved for the loan and the end result was debt to income was to high. I have contacted XXXX to see about getting my deposit back which has been going on for months and I have yet to even recieve help. I later found out that XXXX had asked XXXX to give me more time to see if my finances would change which is something that I did not ask her to do per our last conversation I would reapply in the future when I have my finances straightened out. 
On XX/XX/XXXX XXXX my realtor gets involved sending a request to XXXX to have XXXX XXXX release me from my contract and to return my deposit. 
On XX/XX/XXXX XXXX responds through email stating that she sent the request to manangement. 
On XX/XX/XXXX I contact XXXX through email about the denial letter and deposit and she states to get my realtor involved and to contact XXXX of XXXX XXXX. She also notifies me that XXXX XXXX is trying to do anything and everything to keep me under contract. 
On XX/XX/XXXX XXXX recaches out to XXXX through email once again after calling several times and getting no help. 
I sent a text to XXXX who is trying to help me but is getting no where with her management ( XXXX XXXX ) she apologizes and says she has been escalating the emails and she has not recieved a resolution. She says that she would hope XXXX XXXX would return my deposit and apologizes once more. 

I am currently frustrated and very dissapointed I am a XXXX spouse and an XXXX Veteran I have never been treated this way. I am begging for my money back and the company chooses to ignore me. I am asking that someone please look at my situation and give me the best advice as to what steps to take next. I have proof of all emails and Text messages, XXXX XXXX contract and the Denial of Credit Letter. XXXX also has been very persistent in helping me and she has emails and proof as well. 
I sent over everything that XXXX was asking and cooperated with her and did nothing to prevent me from getting approved. I do not understand why they are doing this to me. This has been one of the worst experiences for me when it comes to buying a home.

Company response to consumer: Closed with monetary relief