Consumer complaint received 2023-10-18
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I contacted XXXXXXXX XXXX XXXX saw on XXXX and XXXX, ,after being told by XXXX his wife we don't rent when we are in holiday Florida , ,usa, ,, no business license there construction etc,,, Only rent out car when we are on XXXX XXXX XXXX XXXX XXXX So I switched trip after emails and phone chats for several months, ,then they said better to buy car cheaper, ,this was bait and switch, ,I didn't realize at the time I trusted them and they seemed so honest and kind on XXXX, turned out to be, unbelievable liers,, XXXX finally admitted to me police were watching them, ,they were caught on XXXX advertising without a license in XXXX She said we didn't know,,, ,she says everytime they do something unethical or illegal Pictures of cars on ad on XXXX were not real either,, , I found out later then when I was on XXXX XXXX stranded with no car they told me that car XXXX no good parting out,,, we have one for XXXX. Bigger. Was garaged,,, everything. worked, low mileage, ,I wanted to see,,, they drive to me Then, ,they intimated me, ,how do we know you have the money,,, you're flip floppy,,, I had not driven the car yet,,, gave then the credit card number to prove i had credit money to pay,,, then he says you have 30days to put in your name,,, but I have to go to government office to get bill of sale,,, I say ok but I still have to drive car,,, he drives, ,we go in office,,, he speaks in XXXX, ,I have no idea whats going on,,, then he says ok. Car is in your name I was shocked, ,I still had not driven car,,, Then he let 's me drive car,,, I turn wheel horrible loud noise, I say what is that? something wrong with steering,,, he says thats nothing,,, they get out and leave,, The car they sold to me had no inspection was supposedto be in XXXX, ,and I would of gotten ticket or I don't know,,, the story is long, ,the lies from them even longer,,, I call her. And ask how do I turn on air-conditioning,,, she says on TAPE the the boa claims rep heard,, we didn't think that was an issue, ,no cars have because there is so much fresh air on island unless new,,, this is crazy and not true Boa gave me back XXXXas I requested because,,, car was in my name,,, steering wheel problem,,, sometimes won't go into reverse or drive transmission problems,,, no air,,, ,scam artists,,, charged my card without allowing me to drive first and put in my name without my knowledge,,, I don't understand XXXX,,, ,was charged on XXXX,,, XXXX business online out of XXXX XXXX Massachusetts by their son , , , Boa gave me credit of {$3100.00}. Said already researched you won't be charged back,,, I was charged back,,, much more to story no time on here and XXXX XXXX, XXXXXXXX XXXX. And got scammed 4 times on XXXX XXXX, ,I was not going to buy,,, car Also still stressed with other complaint with BOA still not resolved since may. No proof of delivery,,, about refrigerator I went into the store on XXXX XXXX and charged on the same card,,, ,NEVER RECEIVED THE REFRIGERATOR,,,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation