Consumer complaint received 2021-09-02
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
Wave 3 : another {$800.00} lost on XXXX!!! 
Hello, I pulled down the report and it shows fresh buys today for {$800.00}. I am not making these purchases and I don't know where/how they are charging these amounts. I recommend all purchase and/or transfer activity be shut off in my account immediately to avoid further fraudulent activity. Also, please remove any financial accounts ( debit cards/bank account info ) from my account in order to avoid this activity. 
Thank you, XXXX XXXX XXXX Prior situation XX/XX/XXXX and XX/XX/XXXX UPDATE - HACKED AGAIN TODAY! 

CASE # XXXX as of XX/XX/XXXX @ XXXX : UPDATE 2nd incident happened today!!! 
FIRST INCIDENT XX/XX/XXXX @ XXXX to XXXX My account was taken over by someone in XXXX, AZ with an IP Address XXXX Beginning at XXXX PDT and ending at XXXX PDT on XX/XX/XXXX unauthorized access ( account compromised ) and a series of unauthorized transactions occurred : ( 1 ) Conversion of my XXXX XXXX to XXXX BTC [ Value = {$270.00} ], reference code XXXX ( 2 ) Conversion of my XXXX COMP to XXXX BTC [ Value = {$15.00} ], Reference code XXXX ( 3 ) Three ( 3 ) unauthorized purchases of BTC using my XXXX debit card ending in XXXX : PYMT SENT COINBASE XXXX XXXX CA Amount {$450.00} ; Ref # XXXX [ {$430.00} in BTC, {$17.00} fee ] PYMT SENT COINBASE XXXX XXXX CA XXXX {$200.00} ; Ref # XXXX [ {$190.00} in BTC, {$7.00} fee ] PYMT SENT COINBASE XXXX XXXX CA Amount {$100.00} ; Ref # XXXX [ {$96.00} IN BTC, {$3.00} fee ] ( 4 ) Eleven ( 11 ) Transfers out of unauthorized BTC purchases to XXXX : XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] XXXX XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} } at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} } at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} } at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC { Value = {$89.00} } at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] My account was taken over by someone in XXXX XXXX, CA with an IP Address XXXX SECOND INCIDENT XX/XX/XXXX @ XXXX to XXXX Beginning at XXXX PDT and ending at XXXX PDT on XX/XX/XXXX unauthorized access ( account compromised ) and additional unauthorized transactions occurred : One ( 1 ) unauthorized purchases of BTC using my XXXX XXXX card ending in XXXX PYMT SENT COINBASE XXXX XXXX CA Amount {$100.00} ; Ref # XXXX [ {$96.00} in BTC, {$3.00} fee ] At XXXX someone in XXXX XXXX XXXX CA with an IP Address XXXX requested access to my account Two ( 2 ) Transfers out of my account took place to XXXX, removing residual BTC from the XX/XX/XXXX incident and the new fraudulent purchase. Details : XXXXBTC [ Value = {$8.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] XXXXBTC [ Value = {$98.00} ] at XXXX PDT plus XXXXBTC transaction fee [ {$0.00} ] PLEASE CONTACT ME SO WE CAN RESOLVE THIS! 

Regards, XXXX XXXX XXXX XXXX Cases # XXXX / # XXXX / # XXXX

Company response to consumer: Closed with explanation