Consumer complaint received 2018-02-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Good Morning, My name is XXXX XXXX, I can be reached at XXXX I want to file a major complaint against Bank of America. I have tried to do a FHA Streamline non- qualifying refinance 4 times to drop my interest rate and I have not been able to do the refinance due to Bank of America . I did a loan modification back in XX/XX/XXXX, and I'm not understanding how we can't complete this FHA-Streamline- non credit qualifying refinance. I'm uploading the last payoff we received from XX/XX/XXXX, on the payoff you will see the modification owed, but when title is pulled we have an additional 2nd lien owed to HUD, for another 4 or 5000 dollars that is causing us not to be able to refinance. How can we have late payments from the modification on the payoff and a lien placed on title? No one explained this when I did the modification that I would have additional funds owed on the payoff and a lien placed on my home. Bank of America pretended to act like they wanted to help me to get me caught up on my mortgage and all they have done is HURT ME. I STRONGLY DISLIKE EVERY THING THIS COMPANY STANDS FOR. THERE INTO RIPPING PEOPLE OFF. Every lender we have tried to refinance stated that Bank of America did our modification wrong. We haven't had 0 late payments since the modification was done back in XX/XX/XXXX. Not one late since XX/XX/XXXX. Also 2 years after the modification, Bank of America called me and stated they needed to come to my home because they didn't file something correct on our modification. They stated it was urgent and they needed to send a notary out to my home to sign papers from the original modification that was done back in XX/XX/XXXX. I'm not sure of what I signed because everything I signed was post dated from XX/XX/XXXX. Bank of America was calling me urgent every day to get the notary out to my home to sign papers. I'm thinking about seeking legal counsel to help me figure out what exactly did I sign. I really need help and I want Bank of America investigated and I want my mortgage loan reviewed in detail to see if something was done wrong that is preventing me to due my streamline FHA Streamline-non-qualifying refinance. My family size has grown in our household, we have XXXX kids. XXXX daughter in college and XXXX other children in athletics. WE ARE IN DESPERATE need to get our payment lowered. I'm uploading the email from the lender I'm trying to refinance with at XXXX XXXX and I'm unable to due so again. I WANT MY LOAN INVESTIGATED AT THE HIGHEST LEVEL. I have also contacted my local news station in XXXX GA XXXX XXXX to report this. This is really sad that innocent people are being taken advantage of. PLEASE DO NOT JUST FOWARD THIS TO BANK OF AMERICA FOR THEM TO RESOLVE THE ISSUE BECAUSE THEY WILL NOT. ALL THEY DO IS GIVE YOU THE RUN AROUND AND LIE. I NEED CFPB TO REVIEW OUR LOAN AT THE HIGHLEST LEVEL, THE ORIGINAL MODIFCATION THAT WAS DONE IN XX/XX/XXXX AND THE ADDITIONAL PAPERS THAT BANK OF AMERICA ASKED US TO SIGN IN XX/XX/XXXX. PLEASE HELP! WE REALLY ARE DEPENDING ON SOMEONE TO HELP US GET THIS RESOLVED AND EXPLAIN WHY WE CAN'T DO THE REFINANCE. WHEN I HAVE CALLED TO ASK ABOUT THE PAPERS THAT WE SIGNED AGAIN IN XX/XX/XXXX, THEY GO AROUND IN CIRCLES.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation