Consumer complaint received 2023-09-12
Company: U.S. BANCORP
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
When I was working as a teen, I opened a bank account at US Bank on XXXX XXXX in XXXXXXXX XXXX. I had to open the account with my mother because I was under the age of XXXX, and they would not allow a minor to have sole ownership of an account. When I went to college at XXXX in XXXXXXXX XXXX in XXXX of XXXX, my mother moved to XXXXXXXX XXXX. Before relocating, I had called US Bank and requested my name be removed from the account because I was not longer going to use the account since I was a full-time student and did not have access to a US Bank because they do not have any XXXX locations XXXX I was informed that I could not remove my name form the account over the phone. I had asked my mother on several occasions to please removed my name from the account while she was in TN, but she claimed she had already done it and since she had changed the password to the account, I no longer access to view my account online. 
As the months passed, I had less and less communication with my mother as she was not mentally well and was starting to act erratically and was no longer able to help me pay for school, stopped paying my cell phone bill and my service was disconnected. When school ended, I went to live with my aunt in XXXX XXXXXXXX XXXX and started working at XXXX XXXX. My aunt took me to her XXXXXXXX XXXX to open an account when I found out that they were unable to open an account in my name or even with my aunt as a co-signer because my account with US Bank had been charged off. I was in shock and had no idea there were issues with my account as I no longer had access to it and was not receiving statements. My aunt, immediately, drove me to US Bank to find out what had happened and they explained that in XX/XX/XXXX, there had been 2 checks written to my mom by a cleaning company and they had placed a stop payment on both checks after my mom had withdrawn a little over {$700.00}. They had been sending her mail to the previous address, but she was not receiving them because she had not left a forwarding number. After much pleading and escalating to remove my name from this account and relieve me of the financial burden of the {$700.00}, they sent me a letter letting me know that they could not remove my financial responsibility and that the bank hold would continue until the charged off account was paid in full. Even though they understood that I had nothing to do with those transactions and was not even living in XXXX or near a US Bank where I could walk into bank and request the account be closed previous to this happening, they refused to help me remove myself from the situation. They even said I could have removed myself from the account, after time and time again, I was told I could not remove my name from the account. Apparently, I could have closed the account without the other co-signor on the account, but not remove my name. I learned of this after I received a reply that they would not remove my name. It is very frustrating that they are holding me responsible fore something I had no control of and had nothing to do with the transactions and they know it. US Bank should do the right thing. They are hurting my credit, which would otherwise be good. I am a young person who is responsibly, XXXX XXXX XXXX as an XXXXXXXX XXXX student at XXXX and I cant even take out a student loan without my aunt co-signing on my loan. What US Bank is doing to ruin my financial credit worthiness should be illegal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief