Consumer complaint received 2019-01-25
Company: LAKEVIEW LOAN SERVICING, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
The problem : I cant get a monthly statement from Lakeview Loan Servicing The details : 1. I have never ( over the entire life of the loan ) received a monthly mortgage statement. 

2. The lender does not respond to emails. Instead generating computer responses with non working links. 

3. The lenders website is a farce - despite numerous attempts I have not been able to login. 

Following is a sample email _ I have many more just like it : Dear XXXX XXXX, Thank you for contacting your loan servicing team! 

We have received your inquiry and are assigning it to the appropriate department where your request will be thoroughly reviewed and handled. Please utilize the ticket number provided which begins with the letters XXXX for any further communication relating to your recently submitted email request. 

Please note : duplicate inquiries may prolong your time for resolution. 

Your reference/ticket number is XXXX. 

====== Your Inquiry ====== IMPORTANT NOTICE - This message sourced from an external mail server outside of the Company. 

I will believe it when i see it. 

Not the first time that you said you would contact me On Thu, XX/XX/2019 at XXXX XXXX Customer Service XXXX wrote XXXX Dear XXXX XXXX , Thank you for contacting your loan servicing team! 

We have received your inquiry and are assigning it to the appropriate department where your request will be thoroughly reviewed and handled. Please utilize the ticket number provided which begins with the letters XXXX for any further communication relating to your recently submitted email request. 

Please note : duplicate inquiries may prolong your time for resolution. 

Your reference/ticket number is XXXX. 

====== Your Inquiry ====== IMPORTANT NOTICE - This message sourced from an external mail server outside of the Company. 

Hello, I have tried to contact Loancare LLC NMLS # XXXXnumerous times but have never received a response. 

My next step is to contact the Californian Real Estate Commissioner and the DRE. 

I am a licensed real estate broker and have not been able to see a statement for my personal residence for over a year! 




XXXX XXXX XXXX License XXXX Loan Number : XXXX. 

Payment Confirmation Thank you for making a payment on your mortgage account. 
Your payment in the amount of {$2000.00} was received on XX/XX/2019. 

This email confirms receipt of your payment. 

Thank you for being a valued customer. 

Please go to XXXX for further detail, or submit any inquiries via the Contact Us page. To unsubscribe from this email, please go to the Update Notifications page under the My Profile menu of the website, or email XXXX to be removed. 

If you have any questions about your account or need assistance, please email us XXXX. 

This email was sent to XXXX by LoanCare LLC NMLS # XXXX If you are not the intended recipient and feel you have received this email in error, please click here to notify us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation