Consumer complaint received 2018-09-12
Company: SN SERVICING CORPORATION
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My complaint is in regards to SN Servicing and their handling of my home loan. I purchased my home in XXXX. I began with 2 loans, a 1st and a 2nd. I had no idea how horrible this would be. The 2nd mortgage has an interest rate of 14.5 % with a balloon payment. The original loan amount for the 2nd mortgage was approximately  {$26000.00}. Unfortunately, I fell on hard times ( diagnosed with XXXX XXXX XXXX which caused a reduction in work ) and had to file bankruptcy. Bad financial advice put me further in a hole. My 2nd mortgage was transferred to different companies and none of them offered any relief, including SN Servicing. I have been able to work with my 1st mortgage. No payments had been made to 2nd mortgage since XXXX other than through the bankruptcy. I began seeking assistance with SN Servicing after the claim was transferred to them but was given the run around. I submitted requests for modification but was denied each time. Initially when I submitted my paperwork it was to a XXXX and I never received any feedback. I was later advised that she no longer worked for the company and nothing had been done with my paperwork. At first they claimed I never submitted any paperwork. I submitted again. At one point I was told that if I could come up with {$5000.00} they could reinstate and of course I dont have that kind of money. They then bumped it up to {$10000.00}. If I dont have {$5000.00} what made them think I had {$10000.00}? At this point I was speaking to a XXXX XXXX & I have the emails reflecting these ridiculous requests. While trying to negotiate with SN Servicing they were in the process of foreclosing & only found out when I received a letter from an attorney. In XXXX I was told that the full amount of approximately {$34000.00} was now due because the loan matured in XXXX of XXXX. I understand fully that the delinquency is my error but Im simply asking for assistance to get back on track. However, they are only interested in taking my home. I have foolishly used a company that claimed they could help but was scammed & I will have to address that later. Right now I must save my home. Within the past 6 months my hot water heater broke, the main water line in yard broke, and the HVAC died. These issues have been addressed to the best of my ability because I do care about my home. I have receipts to prove my recent expenses. Nevertheless, I still press on and try to remain in my home. I have had to file bankruptcy as of XX/XX/XXXX and pay an astronomical amount because the entire loan is due as a result of the maturity. I was strung along by them with hopes of modification until after the maturity of the loan. I feel this was done purposely and in malice. Now SN Servicing has submitted a claim for not {$34000.00} but {$61000.00} therefore trying to increase my bankruptcy amount to an unpayable amount. They have tacked on more interest than was due on the original loan, almost doubling what is owed. In addition, since filing Chapter XXXX they are still assessing fees. 



I am not asking for a hand out. I acknowledge my fault in this matter. I only ask that I be given the chance to pay a reasonable monthly amount. The original payment was $ XXXXmonth. Instead I have been given the run around and deceived. All of my other bills were being paid on time prior to me having to file bankruptcy in order to keep my home. I work 2 jobs to support myself and my daughter. Does anyone regulate the actions of these companies and how they treat people?

Company response to consumer: Closed with explanation