Consumer complaint received 2021-12-08
Company: JPMORGAN CHASE & CO.
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I submitted two checked from the State of Colorado for bond money ( both {$750.00} ) into my Chase account on the XXXX of XXXXXXXX. For weeks, they said that they need the checks to bounce and then I would be given access back to my account because it was past the 90 days when the check was issued. I didnt notice the 90day mark. I picked it up from my XXXX XXXX after my incarceration and deposited into my account via mobile banking. They kept egging me on up until XX/XX/XXXX, when a customer service representative told me that the account would be terminated, that Chase would no longer continue a relationship with me and that I would have to go find another bank to do business with. After 15 years of banking with Chase. I expedited the issue with another representative and managed to get them to keep my account open, and I was told that my account would be reopened and ready to be in full use again in the next 24 hours, no later than XXXX on XXXXXX/XX/XXXX. In the middle of the day, I submitted another JUST ISSUED CHECK IN MY NAME BY MY ATTORNEYS OFFICE XXXX XXXX ( top attorney of XXXX XXXX XXXX who works for celebrities and XXXX XXXX players ). This check was for about {$4900.00} from my XXXX for a motor vehicle accident I was in. Upon waking up this morning, I attempted to use my Chase card via XXXX XXXX at a local store and the card was denied. When calling Chase again, they AGAIN TOLD ME THAT MY ACCOUNT WAS STILL ON HOLD, after I had recorded them myself, stating that my account would be reopened and all blocks removed after the 24 hours. I already submitted my new check to Chase Bank, and when I got ahold of the representative, he didnt give a XXXX in the world that I have been without my XXXX XXXX banking account since XX/XX/XXXX, and today is XX/XX/XXXX. I have been lied to. Deceived. Bait and switched on results that were supposed to occur towards my account, transactions, deposits, cash availability, debit card and account usage, and Chase Bank fixing the issues on their end, before making up lies and leading me on and telling me that I would be having access to my account in a matter of time that they told me would be happening in. I intentionally recorded their calls with me regarding this matter, as in Colorado, its not illegal to record conversations as long as one party is aware of the conversation being recorded. I am currently on hold for the last hour, as Ive been waiting to speak to a supervisor regarding this issue and I have the entire waiting period on hold recorded as well. Chase Bank has proven itself to be dishonest, negligent, deceitful in their words, extremely vague in their ultimatums and punishing me for making check deposits into my account, 2 of which again came directly from the State of Colorado, and one of them coming from the highest most prestigious law firm here in the XXXX XXXX XXXX, XXXX and XXXXXXXX XXXX XXXXfter being incarcerated and needing access to my bank accounts, I needed to immediately have access to them for payments to keep my credit score intact, to be able to pay bills, living expenses and holiday wants/needs. Chase Bank continues to deliberately keep lying and making up misinformation with every phone call I make with them, and they continue to gamble my ability to have any access to my funds, and I have absolutely no idea when Im supposed to be able to gain access to anything now, as they keep changing their story on me, and as of now, I feel as if Chase Bank has stolen my most recent {$4900.00} check deposit, and nobody seems to want to talk to me or give me straight answers or help me with this issue that they created. Its been over two weeks now since the expired checks were submitted into my account. I have been promised NUMEROUS THINGS, NUMEROUS TIMES ON NUMEROUS DIFFERENT PHONE CALLS REGARDING THIS ISSUE, and Chase Bank representatives keep on lying to me and deceiving me, and not allowing me to have ANY ACCESS TO ANY OF MY FUNDS IN A TIME OF NEED AND DESPERATION.

Company response to consumer: Closed with explanation