Consumer complaint received 2019-03-01
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On Thursday, XX/XX/XXXX I entered 5th/3rd Bank, at XXXX XXXX XXXX, XXXX Florida, with the purpose of depositing {$1000.00} in cash ( ten {$100.00} bills ). I walked up to the teller ( I believe her name is XXXX ). I handed the teller the {$1000.00} along with a slip that I believed was a deposit slip, and I told her that I wanted to deposit the cash amount of {$1000.00}. The teller informed me that the slip I handed her was a withdrawal slip and she would fill out the appropriate slip for me, which she did and I signed the slip. The teller did not give me a deposit receipt. We chatted a bit ; I told her that my wife and I were leaving for XXXX the next day and I wanted to deposit the money because I did not want to carry that much cash while travelling, after which I left the bank. 

The day after we got to XXXX, I went to the 5th/3rd bank at XXXX XXXX XXXX, XXXX XXXX, IL, near my home in XXXX. When I arrived at the bank I proceeded to the teller window and asked to withdraw the {$1000.00}. At that point I was told that there was no record of a deposit for {$1000.00} made at the XXXX branch on XX/XX/XXXX. I immediately called the XXXX branch, when I got home, and was told several conflicting stories about what happened to the cash, from the teller and other employees. 
This ensued for over a period of nine weeks and several frustrating phone calls. The employees have basically told me that I am crazy, I was never in the bank, and that I never made the deposit. I asked to view the security camera footage which will prove that I was in the bank and my request has been constantly denied. The bank manager, XXXX, told me that the security footage will not be clear and will not prove that I was in the bank. 
I find this hard to believe that the footage will not be clear as banks have cameras to record all activity. 

My wife and I returned to XXXX, FL on XX/XX/XXXX and after visiting the bank again, the result is that I am still out the {$1000.00} that I deposited on XX/XX/XXXX. 
Again, I asked to view the security camera footage which will prove that I was in the bank and my request was denied again. We were left with no choice, so we filed a police report, we also filed for a subpoena for the security tapes and, to date, we have not had any resolution to this matter. 

I went to another branch, located on XXXX XXXX, in XXXX, FL to see if I could speak to someone else regarding this issue ; as I did not receive any resolution at the XXXX XXXX XXXX. branch. At the XXXX XXXX branch, I met with Mr. XXXX XXXX and he expressed concern and wanted to assist us in resolving this issue. Mr. XXXX told me to contact the District Manager,  XXXX XXXX. I contact Ms. XXXX and Ms. XXXX contact me back, vial letter, and stated that she reviewed the security tapes and that I was not in the bank. Help me understand, how does Ms. XXXX know what I look like? Ms. XXXX and I have never met. 

This situation has caused a lot of anguish for my wife and me. We are retirees and that money is our social security payment. We have been banking with 5th/3rd Bank since it opened and this is the first time anything like this has happened. It is my sincere hope that the {$1000.00} will be returned to me.

Company response to consumer: Closed with explanation