Consumer complaint received 2021-09-16
Company: WELLS FARGO & COMPANY
State: IA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Dear consumer bureau this is my second complaint because Wells Fargo is trying to pull fast one on me. Attached is the email that I received on XX/XX/XXXX stating that they will be investigating an account ending in XXXX which is wrong the account that they are supposed to be investigating ends in XXXX I am accusing Wells Fargo of intentionally investigating the wrong account because I've called several times since XX/XX/XXXX to inform them that the account number is wrong and they have told me that they will face it and they have not done it yet. I have been dealing with this case since XX/XX/XXXX and Wells Fargo continues to negligently investigate my account. My identity was stolen for my account which I had XXXX XXXX military checking and savings account ended in XXXX came with Identity theft protection policy which they inform me of and pay me an amount of {$150.00} in XX/XX/XXXX since then I've been made aware of this I also informed Wells Fargo that I was discharged from the military due to the financial irresponsibilities of this crime that I did not commit. Wells Fargo held the investigation back in XXXX of XXXX and they denied me my claim then all of a sudden in XXXX of XXXX I receive a check in the mail for {$500.00} stating that this is for the fraud and the wrong handling of my investigation done in XXXX sorry for the inconvenience. XXXX of XXXX XXXX who's in the centralized outtake department called the XXXX XXXX police on me in front of my wife and my four kids and told him that I was XXXX  because my wife was leaving me and my kids and I were about to be homeless which we have been now for a month and a half. I was embarrassed I was afraid for my life I am XXXX American and the police came five people deep with wearing gloves because I'm a military vet XXXX XXXX XXXX because I XXXX to XXXX to XXXX XXXX XXXX XXXX XXXX. Although I am going through this company they are still trying to find ways to sabotage this investigation consumer bureau please monitor them for they are doing wrong to me again that is not the correct account number and I've told them several times. My credit score is XXXX at this point and I'm never even apply for a credit card in my life I don't have a vehicle to support my family I don't have a home to support my family and it's due to the fact that my identity was stolen and my credit being so bad. I trusted Wells Fargo they refuse to take credit for this and they trying to not handle my investigation correctly. please company I came to you because they are wrong and they're still trying to do it I have the proof that they told me my resolution will be done on XX/XX/XXXX now all of a sudden they have contacted you so they can take the full 60 days and that is so unfair because they have been investigating it since XX/XX/XXXX enough is enough my XXXX is thrown off. I'm overwhelmed I have been paying out of pocket to talk to the XXXX because I'm just so tired man my XXXX is getting worse and worse and Im about to lose my family over this case, because I'm depending on the resolution to start my life over and provide for my family. I'm so confident that I deserve all the things that I'm requesting that I'm telling my family my kids my wife like babies just one more day they're going to finally say Yes baby it's just one more day we going to be able to go home to be denied over and over again making me out to be a liar I am tired man I need my life back. If this do not be over soon I'm stressing everybody out on top of us being already homeless stop doing this to me Wells Fargo just right the wrongs like you told me you will. I've been promised so many things my Wells Fargo due to the fact that every time I talk to a representative they look at my case and say oh my XXXX this is ridiculous I can't believe this happened to you Mr XXXX we going to right our wrongs you deserve to have your life back and then they ignore me they lie to me belittle me they make me feel so stupid and you just don't understand what they are doing to my life again. I have been told numerous times throughout this investigation over the year that I would be compensated so well and that you guys will fix my credit and you've done neither. I am at my Wit 's end man credit consumers bureau please help me! I should've been informed of my resolution yesterday according to the attached email. I'm accusing them of improperly investigating my case because I have made wells fargo aware numerous times since reviewing the email attached on XX/XX/XXXX. They told me they would correct the problem but has not corrected the mistake and the account number XXXX is the account my identity theft policy was enforced upon and the account my identity was stolen!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation