Consumer complaint received 2022-08-09
Company: SELECT PORTFOLIO SERVICING, INC.
State: GA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
SPS INSURANCE DEPARTMENT IS TO BE WITHIN THE RESPONSE TO OUR COMPLAINT AND NO OTHER AS THE MANNER OF THE RESPONSES ARE NOT CONDUCIVE TO OUR REQUEST FOR THE POLICIES THAT WERE AND ARE WITHIN THE INSURANCE DEPARTMENT AS TO THE FORCED PLACED INSURANCE POLICIES AND ALL WITH ASSURANCE COMPANY AS PER THE STATEMENT THAT WAS PROVIDED OF FEES AND ESCROW PAYMENTS AND THUS THE MANNER OF THE OMBUDSMAN IS NOT THE PROPER DEPARTMENT FOR THE CONSUMER AT ANY TIME AND THIS IS NOT REDUNDANT BECAUSE THE RESPONSES ARE NOT WITHIN THE MANNER OF THE REQUEST AND THE COMPLAINT SO THESE ARE THE DOCUMENTS TO BE PROVIDED AND ARE REQUIRED FROM SPS INSURANCE DIVISION 1 ALL FORCED PLACED POLICIES FROM THE FIRST TIME IT WAS ISSUED AND UNTIL THE END OF THE XXXX - XXXX AND THE DATES INCLUDING THE COMPANIES THAT WERE ISSUED TO THE SPS AND NOT THE PROPERTY OWNER BUT WAS BILLED IN ACCORDANCE AND A MANNER OF THE ESCROW AS PER THE STATEMENT AND DATES RECORDED WITHIN YOUR FEES/ESCROW 2 ALL THE POLICIES THAT ARE RECORDED WITHIN YOUR INSURANCE OF SPS DIVISION AND WITH THE REPORT AS TO ACTIVE AND REINSTATE AS TO THE MANNER OF THE FORCE PLACED INSURANCE FROM XXXX TO XXXX XX/XX/XXXX THE MATTER OF THE MOLD REMOVAL IS TO BE FURTHER DISCUSSED AS THERE WAS NO REASON THAT THE CUSTOMER WOULD BE NOTIFIED THAT THE ENTERING AND THE MANNER OF THE MOLD REMOVED WOULD BE ADDED TO THE ESCROW ACCOUNT IN THE AMOUNT OF XXXX AS TO THE RECORD AND PAYMENT MADE FROM SPS/ ESCROW AND TO WHOM THE PAYMENT WAS MADE AND THE REASON FOR THE REMOVAL OF THE MOLD AS WELL AS THE PHOTOS BEFORE THE REMOVAL AND AFTER THE REMOVAL IS STILL BEING SOUGHT AND HAVE BEEN IGNORED.

4. THE MANNER OF THE REMOVAL OF THE MOLD WHICH WAS COMPLETED AND THUS THE PROPERTY OWNERS WERE ABLE AND ACCORDING TO YOUR RESPONSE ENTER THE HOME AND LIVE THERE IS UNTHINKABLE AS TO THE DESTRUCTION OF THE PHOTOS THAT WAS SENT TO YOUR DEPARTMENT AS WELL AS THE INSURANCE DEPARTMENT AND NO ONE RESPONDED AS TO ANY PHOTOS AND NO ONE RESPONSE WAS WITHIN A MANNER OF THE RECORD OF THE TIME AND THE REASON FOR THE ENTERING CONTIUNOUSLY IN XXXX WHILE THE ELECTRIC WAS BEING PAID AND THUS XXXX WHEN THE DESTRUCTION TOOK PLACE WITHIN THE STILL FULLY FURNISHED AND NOT VACANT AS TO BEING EMPTY AS YOUR FILES WILL FURTHER PROVIDE AS YOU AS THE XXXX DEPARTMENT ARE FULLY AWARE OF THE PHOTOS AND ALL THAT WAS WITHIN THE MANNER OF DESTRUCTION THUS IT WAS DEMOLISHED TO THE POINT OF NO REPAIR BUT AS TO A RENOVATION WHICH OF COURSE WAS NOT WITHIN A BUDGET FOR A PROPERTY OWNER OF REPAIR AS TO PLUMBING AND ELECTRICAL WIRE DESTRUCTION AND THUS THE MANNER OF THE CONTINUOUS WINTERIZATION WAS STILL NECESSARY WHEN THERE WAS NO FURNISHING AND EMPTY TO THE POINT OF ABANDONED AS TO YOUR OWN WORDING THAT DOES NOT ONLY MAKE SENSE TO YOU BUT THE COURT AND JURY WOULD FURTHER WONDER THAT THE FACTS ARE NOT AS YOU AND THE OTHER OMBUDS HAVE FILED AND CONTINUOUSLY ALTHOUGH WARNED OF FRAUDULENT AND FALSE ACCUSATIONS AS TO THE OWNER BEING ABLE TO RESIDE IN A MANNER OF DESTRUCTION OF A HOME AND ALL THAT WAS WITHIN 5 PROVIDE THE MANNER OF THE CALL OR THE LETTER THAT WAS PROVIDED BY THE PERSON WHO YOU CLAIM STATES THAT SHE WAS AWAY IN XX/XX/XXXX AND FOR A FEW DAYS AND YOU WOULD NOW WANT ALSO TO ENSURE YOU HAVE IT IN YOUR FILES AS TO THE DATES AND TIME OF THE CALL AND THE VOICE RECORDING OF BOTH THE XXXX XXXX AS WELL AS THE WASTE FOUND IN THE YARD AND THE MAJORITY WAS FROM MY HOME AND WAS NOT TRASH BUT THROWN OUT BY YOUR AUTHORIZATION TO DEMOLISH THE PROPERTY AS TO MAKE IT UNLIVABLE.

6 THE SUM OF XXXX FOR A MOLD REMOVAL AND NO PHOTOS TO PROVIDE TO A HOME OWNER BUT TO THE CLAIM FOR SPS TO RECEIVE PAYMENT AND ONLY TO THEM AS TO THE COMPANIES THEY USED TO ENSURE IS A BIT SUSPICIOUS WOULD YOU THINK SO PLEASE ENSURE THAT ALL THE FACTS ARE WITHIN THE MANNER OF THE LEGAL DEPARTMENT AS TO NOT PERJURY ON THE DEPOSITION AND TO THE COURT AS WELL.

7 CERTIFICATION DOCUMENTS TO THE MANNER OF THE MUNICIPALITY FOR THE ABANDONMENT AND THE VACANT HOME THAT WAS DESTROYED WHILE STILL WITH ALL OUR FURNISHINGS AND ALL THE LIGHTS BILLS THAT I HAVE TO PROOF THAT IT WAS STILL WITH ELECTRIC THE DATE YOUR AUTHORIZED SPS SENT THE SAFEGUARD AND WHOMEVER AS WE ARE NOT PROVIDED WITH THE PROPERTY PRESERVATION AS TO THE SAFE GUARD WILL PROVIDE THE DATES AND TIMES AND ENTERING OF THE PROPERTY AND THE CONDITION THAT THE PROPERTY WAS FOUND AND LEFT IN AT THE DATES SO SEND THE SIGN IN SHEETS TO US AS WELL AS TO THE ONE WE HAVE FOUND IN THE HOME ON THE DINING ROOM TABLE WAS WITH THE NAME OF XXXX  AND THUS THE DATES AND VENDOR NAME AND THE CONDITION WAS STATED AS WELL THUS YOU MUST HAVE THOSE IN YOUR FILES AND THUS YOU MUST HAVE THE PHOTOS AS WELL AS TO THE ENTERING AND THE PHOTOS AS TO ALL THE LOCATIONS IN THE HOME AS IS KNOWN TO BE PROPER WITH THE PAYMENT OF THE FUNDS AS TO THE INVOICING OF THE FEES ASSOCIATED WITH THE ESCROW AND PAYMENT MADE AS TO ALL SEND TO ME PRIOR TO YOUR LETTERS AND MISTAKES IN YOUR RESPONSES AS WELL SEND ALL THE SIGN IN SHEETS PLEASE AND ALL THE PHOTOS AND THIS IS THE REQUEST THAT IS WITHIN THIS COMPLAINT AND SHOULD NOT TAKE TOO LONG AS YOU HAVE MY PHOTOS WHICH WILL ALSO BE SENT TO BRING MEMORIES AS TO THE FILES AND RECORD WITHIN YOUR EMAILS AS TO MY EMAIL ASSOCIATED WITH MY ACCOUNT AS YOU KNOW IT VERY WELL AS TO ALL WITHIN THE DEPARTMENT BUT YOU WILL KNOW THAT THE FACTS ARE THE FACTS AND YES THE FRAUD YOU AND YOUR COMPANY HAVE COMMITTED IS DEEPER THAN YOUR DEPARTMENT CAN HANDLE WITHIN YOUR RESPONSE AND AGAIN LET THE INSURANCE PROVIDED THE DOCUMENTS AND YOU AND YOUR LEAGUE OF XXXX AND CO CONSPIRATORS WITH THE KNOWLEDGE IN THE SAME PHOTOS THAT YOU HAVE IN YOUR FILES KNOWING THE PROPERTY WAS FULLY FURNISHED AND NOT VACANT AND THUS AGAIN PLEASE SAVE YOURSELVES FROM THE COURT AND BEING DEPOSED AS THE TIME IS ARRIVING FOR THE MANNER OF THE COURT CASE AND ALL THE NAMES ON THE DOCUMENTS THAT ARE BEING PROVIDED WITH THE FULL KNOWLEDGE THAT MY EMAILS PROVIDED YOU AND THE INSURANCE AND OTHER AREA OF THE SPS AND ALL THE OWNERS/INVESTOR AS TO THE BANK WITH THE COMPLETE DOCUMENTATION AND PHOTOS AS TO THE MANNER OF DESTRUCTION AND YES WE HAVE A CERTIFIED INSPECTION WHICH WAS PERFORMED AS WELL SINCE NO OTHER MANNER OF RESPONSE CAME TO OUR ASSISTANCE AND WE ALSO HAVE AS FAMILIES USUALLY DO PHOTOS OF ALL THE INSIDE OF THE HOME FROM THE DATES PRIOR TO AND UNTIL THE FINDINGS OF OUR LOSS AND THUS THE REMOVAL BY THE BANK PRIOR TO THE FORECLOSURE SALE AND INDICATING THAT THE THIRD PARTY IS THE RESPONSIBLE PARTY BUT HE CLAIMS YOUR SPS REMOVED THE PROPERTY AS HE ENTERED INTO A FREE AND VACANT PROPERTY BUT WHILE WE WERE WAITING FOR THE INSURANCE XXXX TO PAY FOR THE DESTRUCTION YOUR COMPANY WAS USING FRAUD TO ENSURE WE WERE NOT PAID AS TO ADDING POLICIES AND WITHIN A MANNER OF FRAUD AS TO ONLY THEIR NAME AND NOT PROVIDING ANY DOCUMENTS TO THE PROPERTY OWNER AND ADDING THEFT AND VANDALISM AND OTHER MANNER THAT IS NOT WITHIN A POLICY THAT WOULD BE EFFECTIVE AS TO HAZARD ONLY TO THE SPS SO YES THE FRAUD IS DEEP AND YOU ALL KNOW IT TO BE SO AND THUS WE HAVE THE DOCUMENTS AND RESPONSE AND ALL WILL BE SOON ABLE TO DECIDE HOW TO PROCEED IN THE PROPER MANNER AS TO THE DEPOSING AND WITNESS AS YOU ARE WITHIN THE SPS OMBUDS AS WE ARE NOT CUSTOMERS TO YOU AND YOU ARE NOT ADVOCATES TO ME AND THUS YOU ARE ALL ON YOUR OWN AS SPS IS NOT WITHIN YOUR MANNER OF FUNDS. 

THANK YOU FOR THINKING THIS THROUGH AND ALLOW THE INSURANCE DEPARTMENT TO HANDLE THIS PROPERTY AND THE ISSUES OF LOSS AND ALL THAT WILL BE BROUGHT TO LIGHT AND YOU ALL WILL BE AS WELL WITH THE LOSS OF INCOME FROM BEING NOT WANTING TO FALSIFY ANY LONGER INFORMATION AS TO COURT AND PERJURY FOR A COMPANY KNOWN TO BE IN A MANNER OF DESTRUCTION TO CUSTOMERS AWAYS FROM THEIR HOME FOR ANY LENGTH OF TIME AND WITHIN A PRE FORECLOSURE AND NOT A COMPLETED FORECLOSURE AND THUS THE CERTIFICATION FROM THE PARTY THAT NOTICED YOUR COMPANY THAT THE PROPERTY WAS VACANT TO ENTER IS ALSO WITHIN YOUR REACH CORRECT AND THUS PROVIDE IT NOW OR THEN AS TO YOUR OWN MANNER OF FILES. 

AS YOU ALL KNOW MY NAME AND YOU ALL KNOW THE FILES AND THE RECORDS THAT YOU HAVE AND YOU ALL KNOW THAT THE COURT IS NOT THE BEST PLACE FOR EITHER OF YOU TO ENTER. 

LOOKING FORWARD FOR THE DOCUMENTS AND ALL AS THEY WILL BE GRANTED WITHIN A PRODUCTION OF DOCUMENTS BUT AT LEAST YOU CAN SAVE YOURSELF FROM THE MANNER OF ENTERING INTO A CASE AS WITNESSES AND HAVING TO CONSULT WITH ATTORNEYS AND PAY AS THEY WILL NOT BE PAYING FOR YOUR OWN MANNER OF FRAUD WITHIN THE COMPANY AS TO THE OMBUDSMAN AS AN ADVOCATE FOR CUSTOMERS AND NOT NON CUSTOMERS. FALSE AND MISLEADING INFORMATION IS WITHIN ALL THE DOCUMENTS THAT HAVE BEEN PROVIDED AND THUS THE FRAUD AMONG AND IT IS STRONG WORDING AS IT IS NOT USED LIGHTLY AS IT IS IN THE DOCUMENTS THAT WE REVIEW AND WITHIN YOUR OWN SENDING THAT IT EXIST!!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation