Consumer complaint received 2017-04-10
Company: Eastern Account Systems of Connecticut, Inc.
State: CT
Product: Debt collection
Sub-product: I do not know
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt resulted from identity theft

Complaint:
To Whom It May Concern : Approximately 4 months ago I noticed XXXX accounts listed on my credit. I advised the company who listed the accounts that the accounts are not mine and did not belong to me. I did this via letter sent USPS on two occasions both mailed correspondence included the partial account numbers and my Social Security number in order to allow the company to effectively identify the accounts. Even after sending the notice of dispute and C & D notice to the address the accounts remained on my credit. Additionally the Collection Agency continued listing the account without even notating the account that it was/is in dispute. I assumed after sending the letters in that they would be removed from my credit. I later applied for a loan which I was denied for on the spot. The loan officer sighted the XXXX recent collection accounts as the reason for the denial ( I had no other collections and or past due accounts on my credit at that time ). Once I was informed the accounts were still there I contacted your company via telephone upon doing so I was directed to leave a voicemail. I did so and my call was quickly returned as I threatened suit against your company. The woman who returned my call spoke in a manner that was extremely rude and condescending. In doing so she did advise these accounts were opened out of state by a woman. The accounts were not even in my name. She advised that she would request the accounts to be immediately removed but refused any further settlement to resolve the matter. This in itself was a violation of UDAAP, FCRA, CT Unfair Trade Practices Act and FDCPA. Your company knowingly and willfully continued reporting an account that was not my own without any investigation. I received no response to either dispute letter and was denied credit as a result of your companies negligence. Then when I afforded your company the opportunity to correct the injustice I was treated like I was garbage and talked down to as if I had no idea what I was talking about. I have consulted an attorney though I have not retained them on this matter as of yet. I have previously worked with the firm XXXX XXXX and that is why I consulted with them. XXXX XXXX advised this case would generally settle for roughly $ 10,000+ plus attorney 's fees and cost which would be paid by your company. I advised XXXX XXXX I was going to allow your company to freely correct this issue and settle this matter without going through the judicial process if your company was willing to which he advised against. In any event that is what I am willing to do to save from the lengthy drawn out process and extreme cost that would result for your offices. 
I am willing to settle all claims against your company for a one-time payment of {$5000.00} to be paid within 14 Calendar days from the receipt of this complaint or XX/XX/2017 whichever comes first. Payment must be sent to my address listed above in exchange I would be willing to sign a " Release Of All Claims '' to be drafted by your company and emailed to me at XXXXXXXXXXXX. Any contact to be made in reference to this complaint must be made by email or phone to XXXX. If your company opts not to settle this matter I will be forced to retain XXXX XXXX to handle this case and move forward with the Judicial Process. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation