Consumer complaint received 2021-05-03
Company: Paypal Holdings, Inc
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Billing dispute for services

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX Email : XXXX XXXX, XX/XX/2021 To whom it may Concern, My name is XXXX XXXX. I am writing this letter in regards to PayPal. I have a complaint against them. Could you please look into this matter for me? I repair and sale XXXX  XXXX Boxes for extra income I am on Social Security. 

A friend of mine by the name of XXXX XXXX that lives in XXXX come to XXXX to visit his family once or twice each year. Mr. XXXX, in the pasted have purchase XXXX XXXX Boxes from me. 
I have tried communicating with PayPal about this issue and I also have sent them Invoices, Bill of Sale, and Screenshots Conversations that I had with Mr. XXXX from my cell phone showing that Mr. XXXX do have these items XXXX XXXX XXXX Box and XXXX  Air Mouses ) in his possession now. 
On XX/XX/2021 a person by the name of XXXX XXXX contacts me by phone. 
XXXX XXXX, gave Mr. XXXX my phone number to contact me regarding to purchasing XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX, Mr. XXXX also lives in XXXX. I gave Mr. XXXX a quote for the amount of {$640.00} includes the following ( 5 XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and for Programming them ) a total of XXXX items. 

Mr. XXXX agreed on the {$640.00}. He sent the money to me through PayPal with his Credit Card that day on XXXX XX/XX/2021 ). Note : I have a PayPal account. I check my account later on that day and the money was there. So, I transfer the money from my Paypal account into my Bank Checking Account that day. I also placed Mr. XXXX order through XXXX on the same day. His parts came in on XX/XX/2021. Once I received his Items, I program his XXXX TV Boxes and Setup his XXXX Air Mouses. 

I sent Mr. XXXX a text message on XX/XX/2021, letting him know that I was now done programming his XXXX XXXX Boxes, I then contact XXXX XXXX XXXX his friend from XXXX ) to pick up the parts and take them back with him to XXXX. Note : XXXX was here in XXXX visiting his relatives that week. 

On XX/XX/2021, I received I email from Paypal saying that I had a - {$640.00} that I owed them this money. I call PayPal back that day XXXX XX/XX/2021, ) and spoke to a representative. She said that the Credit Card was deny by the Card Holder. She told PayPal that she did not make any purchase for the amount of {$640.00}. PayPal also told me that they put the money XXXX {$640.00} XXXX back on the owner Credit Card, and I now owe them the {$640.00} that I transferred into my checking account. 

I contact Mr. XXXX my phone that same day XXXX XX/XX/2021 ) and ask me what is going on. He told me that the Credit Card is in his girlfriend name and his name is on the Credit Card as a user. He said that his girlfriend did not know that he had used the Credit Card to order the parts until she came home that evening. He told me not to worry it he would take care of this issue. 

PayPal is still asking me to pay them back the {$640.00} I feel that I am not responsible for the {$640.00}, that PayPal put the money back on the owner Credit Card. Mr. XXXX name was on the Credit Card as a user. What happened between him and his girlfriend is not my problem, also he has the parts in his possession. 

I have Documents, Screenshots of Text Message, and copy of Voice Messages that Mr. XXXX left on my cell phone regarding the Paypal issues. Can you please help me? 

Thank you in Advance XXXX XXXX From Paypal Dear XXXX XXXX, We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase. 
Here are the case details : Buyer 's name : XXXX XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/2021 Transaction amount : {$640.00} USD Disputed amount : {$640.00} USD

Company response to consumer: Closed with non-monetary relief