Consumer complaint received 2019-11-05
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo opened bank accounts in my name. ie ; Savings, checking, trust. Per their admission they opened 15 accounts without my knowing. I filed a complaint for mediation on XX/XX/XXXX thru Mediation Request Form. I have been assigned a claim number XXXX thru Wells Fargo. Mediation company, XXXX, XXXX XXXX, Case Administrator, XXXX XXXX XXXX. They set up an arbitration call on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. The first 3 calls were not attended by Wells Fargo. I wrote to XXXX and complained that it was unfair to set up these appointments and Wells not attend. They attended on XX/XX/XXXX. I was offered {$3000.00}. for two accounts opened without my permission and I asked if there was money in these accounts. Ms XXXX said there was no money and the two accounts were not activated. She then said that I had opened 15 accounts. The call was attended by XXXX XXXX- Wells Fargo , XXXX XXXX , Mediator and XXXX XXXX Claimant . the case number is Wells Fargo Case # XXXX. At this meeting, I complained that I had no information in front of me to see what she was talking about. I don't believe the mediator had any information. Ms XXXX asked the mediator if she could have a caucus in private and Ms XXXX came back on the line and advised that they agreed that I needed to have the information presented. I received the information in a box with a lot of paperwork. I believe the accounts are a forgery. It is not my signature but something printed and changing on some of the accounts. I asked how I could open 15 accounts with no money. I never received any bank statements and if I had not gone into the bank to open a HUD approved 501C3 account I would never have known about these accounts. This information was done in front of the Board, they also told the President he had a problem with the IRS. The banker told me that they were forced to open the accounts and the two accounts that she advised me were overdrawn and was the reason why we could not open the bank account for our Non-Profit was due to my account being overdrawn {$8.00}. She then told me there was another account overdrawn for {$19.00} and she was sure that I didn't open those accounts and would give me the money. I'm not sure that I was given that money. Ms XXXX also said that I received a check for {$2100.00} dated XX/XX/XXXX. There was no explanation and I deposited in my checking account as I was being charged money for nsf checks. I spoke to a person in Risk Mgt at Wells,  XXXX at phone # XXXX who told me that due to the opening of accounts they would be sending funds to compensate for accounts XXXX and XXXX opened XX/XX/XXXX and XXXX and XXXX opened XX/XX/XXXX. I wrote down 2xXXXX, XXXX, XXXX. Compensation for $ XXXX+XXXX. and 2 year Identity theft. This is the most disgusting situation and I need help to solve. I don't know if the mediator is an independent mediator or works for Wells Fargo and protecting Wells interest. I would appreciate your help. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief