Consumer complaint received 2019-08-27
Company: LendingPoint Holdings LLC
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
I joined XXXX 's case study for a XXXX XXXX XXXX XXXX. I received a {$10000.00} loan from Lending Point in order to receive this system, but I was told that if I review the water system and adhere to a commitment then I would be reimbursed {$400.00} a month to pay off the loan. I was told that if I did not like the water system and contacted them within 30 days, then I would receive a prepaid return label and my loan would be forgiven. I made my first payment of {$390.00} to LendingPoint, and I received a check in the mail from XXXX for {$350.00} instead of the promised {$400.00}. There is a hydrogen inhalation unit on the system, and this unit does not work. Since there is an issue with the system and they lied about paying me properly, I tried contacting the company to return it since XX/XX/XXXX. I have called them multiple times. No one answers the phone and they won't return my calls after leaving a voicemail. I have emailed multiple people at the XXXX company trying to return the machine and no one will answer my emails. Here are the emails I sent below : XXXX XXXX XXXX XXXX XXXX ( 22 minutes ago ) to XXXX Hello , I have been trying to reach someone at this company since XX/XX/XXXX in order to return the XXXX XXXX   and get a full refund / loan taken care of. This would have been within my 30 day window. I did not receive the full {$400.00} that I was promised in my first check. I got {$350.00} instead. Then the inhalation unit on the system does not work. I do not want this system and have copy and pasted the past 2 emails I have sent to XXXX in order to return the system and get rid of the loan. 




XXXX XXXX XXXX Sat, XX/XX/XXXX, XXXX XXXX ( 10 days ago ) to care Hello, I am apart of the Case Study and I am not satisfied with the machine or how the payment system works. I would like to return the machine as soon as possible. I would also like a prepaid shipping label. XXXX who set up my system told me that it would be free of charge to return the product. 

Regards, XXXX XXXX XXXX XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX XXXX ( 5 days ago ) to submissions Hello, I have had the XXXX  XXXX for almost a month now and have been trying to return it for almost 2 weeks. I do not want to participate in the case study any longer because of payment issues and because the inhalation on my system does not work. I want my loan to be forgiven and a paid shipping label to return the machine as soon as possible. 
Regards, XXXX XXXX XXXX I have tried to contact the LendingPoint loan company and they told me to keep making payments to the loan, but I am refusing to complete any more requirements for the XXXX company because they are completely ignoring me and I do not want this water system any longer. I honestly do not have the money to pay LendingPoint anything further. Since I do not want to be in the XXXX XXXX XXXX program and I can not get ahold of them, they will not be sending me anymore money to pay off the loan. XXXX never even paid me the full amount to begin with. I want to have this loan forgiven and I want LendingPoint to file a lawsuit against XXXX. This is happening to hundreds of other people in the same situation as me. 

Name : XXXX XXXX : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX  : BLDG # XXXX City : XXXX XXXX : FL Zip : XXXX Phone : XXXX Website : XXXX : XXXX Representative : XXXX XXXX CEO

Company response to consumer: Closed with explanation