Consumer complaint received 2018-11-12
Company: HYUNDAI CAPITAL AMERICA
State: MD
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
I submitted a complaint # XXXX on XX/XX/XXXX. Subsequently on XX/XX/XXXX I received a fax of notice of toll violation previously unreported to me by XXXX XXXX ( attached ). on XX/XX/XXXX I received a message from XXXX the manger I had been speaking to saying that per my instruction they received the notice of this violation but did not pay. She also informed me they would pay if they received another notice. I was able to reach her by telephone on XX/XX/XXXX. The recorded call call was around XXXX. I told XXXX that I was taking care of the violation per instruction of Delaware Dept of Transportation. I asked again why a notice dated XX/XX/XXXX took so long for them to receive and why I never got a copy. I also pointed out that this was a " Final Notice of Toll Violation. '' The notice she had faxed me on the next day 's violation was just a " Notice of Violation '', meaning there are at least two notices and perhaps an earlier notice before administrative charges accumulate of which I never received notification. the copy of the violation she had previously faxed me me was for {$54.00} but they paid {$91.00}. It is unknown to me whether they were issued a Final Notice invoice for {$91.00} or just paid the new total since they " received it after its due date. She had previously blamed these delays on the mail, but I was told that that the notices went from their office in XXXX XXXX, MD to XXXX to XXXX XXXX, TX and that is where they are marked " received ''. That is 4 weeks. Clearly the delays ware internal to them. She also told me that it took time for them to identify who the lease belonged to as the violation only lists the tag number. I was incredulous and asked if she really wanted to tell me that on a recorded line- that there was an arduous process to match my tag tag number with my identity. I asked if I could talk to her supervisor who could explain in detail this whole process and also explain why they quoted that paragraph in my lease as justification to pay a violation on my behalf without even notifying me, and she said there was no one else to speak with but her. I then informed her that I had filed a complaint with you and would wait until I heard something before I took additional action. She then threatened my credit- yes, on a recorded line. I responded that if that happened I would engage counsel. On Saturday, XX/XX/XXXX i received a letter ( attached ) form XXXX XXXX XXXX  with a copy of this last notice in question. You can see it is marked " received " by them on XX/XX/XXXX.  Interestingly they were able to mail this to me for me to take care of. I have no idea if this is because I told them not to pay it when I learned of it quite by accident o=r not. That said you can see that even on the back of this final notice there is a page which allows me to correct the mistake and pay the original toll- if XXXX XXXX had given me the chance. Again, all of these issues are the result of a faulty transponder. XXXX? Hyundai had no right to withhold these violations from me, pay violations with added administrative fees and then demand payment from me and threaten my credit. I hope you will act and resolve this on my behalf.

Company response to consumer: Closed with explanation