Consumer complaint received 2021-04-10
Company: WELLS FARGO & COMPANY
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
The people responding to my complaint regarding XXXX  and unprofessional employee XXXX XXXX. There was no problem with my account to begin with, until XXXX XXXX falsely accused me. It seems to me still their not fully grasping my details of my complaint. Why would they say I would be better at another bank. It's because they do condone the unprofessional and criminal harassment from XXXX XXXX & her co-workers that are associated with her. Because she slandered my name to them which got them to hate me & the bank themselves. Why was XXXX XXXX at that specific branch on XXXX XXXX in XXXX XXXX. Her co-workers working in the bank were involved in setting me up to be arrested. The people responded are still choosing to side with XXXX XXXX and her lies & falsely accusing me of harassing her. They would be gladly to compensate me for what their employee has put me through. I never wanted a account to begin with. But in XXXX I had hail damage, to my roof my insurance company used them. So I had to go in and to try and cash my check. But XXXX XXXX slandered me & all them employees stared me down acting like how dare me. This banker named " XXXX XXXX '' forced me to opened a checking account. I didn't want a account in the first place. This is why I am still so angry about how wells fargo employees treated me, then they pulled this mess to have my checking account closed 1 year later on XX/XX/XXXX when I couldn't log into my online account. I called wells fargo & they told me to go into a branch to open a new one. I know now it was a set up and XXXX XXXX was meddling into my private financial matters. This is why I had asked them for monetary damages for me losing my checking account, based on lies from XXXX XXXX saying I was harassing her at the bank. While I was taking care of my own banking business. She was having her fellow friends co-workers stalk & harass me so she could be in the bank while I was finishing up XXXX letting my new account open. I hardly had it open when I tried to purchased something & I had no idea what was going on. I don't think this is right to do people to embarrass them. 

If banks say they have a right to close your account, over their employee who is harassing you & falsely accusing you. Then I will be spreading the word about how wells fargo conducts business and how they really treat people. I have every right to be angry about the way I have been treated. I have done nothing to XXXX XXXX. XXXX XXXX rushed to judgement without investigating XXXX XXXX lies against me. He had malice towards me which is why he sent me a demeaning hostile threatening letter demanding me I stay out of the wells fargo where I had run into XXXX XXXX. XXXX XXXX  doesn't want me to have anything not even a checking account, so she used her power to get my account reported to check care systems so I can't have another account. Wells fargo is still defending their bad employees like XXXX XXXX. And they do condone this type of behavior.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief