Consumer complaint received 2019-01-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I was referred to contact your office by the XXXX  Credit Reporting Agency to get help resolving an issue I have with Bank of America that I have tried to resolve myself to no avail. While experiencing financial hardship in XX/XX/XXXX, I contacted all of my creditors informing them of my plight asking for any assistant they could give until I got back on my feet. XXXX XXXX XXXX  helped by moving three payments to the rear of my loan affording me 90-days, as did XXXX XXXX who froze my account allowing me to pay only the low interest payment for 90-days ( as a result, both of those accounts are now in good standing and/or paid off ). Even though I had been a faithful customer with Bank of America since XX/XX/XXXX, they said there was nothing they could do to help so I asked them to close my account, promising to pay off my debt in the near future as soon as I was able. After allowing my account to rack up fees and interest, they finally closed my account and charged off my debt, hiring an unscrupulous attorney/debt collector who, through deceptive means, was allowed to have my wages garnished. Although that was a horribly embarrassing and financially straining situation, I am happy to report that the debt is paid ( see Attachment 1 ), but Bank of America is insisting that I owe them more money.

When I initially asked them to close my account, my original debt was approximately {$2300.00} ( see Attachment 6 ). They got the court to demand that I pay a total of {$3600.00} + {$35.00} Sheriff 's fee + {$12.00} Assessment Fee bringing the total to {$3600.00}. Further to this, the original typed court document posed the {$35.00} sheriff 's fee and {$12.00} assessment fee as one-time fees, with 0.00 % interest ( which was crossed out and replaced by a hand-written 0.98 % daily interest rate - see Attachment 2 ) and they took the {$12.00} assessment fee out of every payment for a total of approximately {$160.00} ; Despite my disputing this, they would not honor the original document. Although the last payment of this {$3600.00} total was paid off on XX/XX/XXXX, they say that I owe them more interest payments and fees ( see Attachment 3 ).

I have personally called Bank of America only to get the run-around, referring me to the attorney ; I've contacted the attorney only to get the run-around, referring me to Bank of America and the XXXX XXXX Sheriffs Department ; I've contacted the XXXX XXXX Sheriff 's Dept. only to get the run-around ; referring me back to the attorney and Bank of America. I've even disputed this with the bureaus only to have Bank of America respond with more erroneous information Bank of America has not, and, according to their representatives, will not update my credit report reflecting that this account has been paid in full ; they still report me as " failure to pay '' with a fluctuating balance due ( see Attachments 4, 5 and 6 ).

The system is set up whereas your credit worthiness affects all areas of your life, negatively or positively. However, these creditors should not be allowed to take advantage of this system and abuse the power afforded to them by it. I take my credit standing very seriously. Before this happened to me, I had a very good credit rating and owned my own home. Everyone faces some difficulties at some point and during an extenuating circumstance, I did all that I could do at the time I asked for help. Now that I have paid the debt that I owed, and then some, Im still suffering hardship - now at the hand of Bank of America and their henchmen. I have suffered enough.

XXXX  told me that your office could help resolve this type of unfair predatory treatment from Banks. I have nowhere else to turn. Because of all of the stress and suffering I have endured, I would like this account resolved and totally removed from the credit bureaus so I can continue to rebuild and move forward with my life.

Thank you for your attention and investigation into this matter on my behalf. I look forward to hearing from you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation