Consumer complaint received 2016-01-27
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX we put down XXXX % of the value of our new home and moved in in XXXX XXXX. The closing was with XXXX, then it went to XXXX and then to XXXX XXXX XXXX. We were caught in the massive scam that banks designed to take our money and our homes. Our mortgage went from {$1400.00} to {$3000.00} from one day to the next and still we had to add every month a PMI ( Private Mortgage Insurance ) of {$390.00} so the bank was protected in case we defaulted. 
When we were straggled by the XXXX % increase in payments we called XXXX XXXX XXXX to request a refinancing of our debt as we got more and more into debt trying to pay this scam. For more than 6 months the customer service representatives of XXXX told us that since we were paying just fine there was nothing that they could do for us. After six months and at the brink of bankruptcy one rep told us that the ONLY way XXXX could help us is if we defaulted on our mortgage, stating that once that happen the refinancing department will take over ... so we did and month after month letters of default kept coming. In XX/XX/XXXX XXXX filed a foreclosure on our home and we immediately responded and started to prepare for litigation. It took XXXX 5 years for move the case forward. During that time we kept paying our HOA fees and save money for the " settlement ''. 
XXXX changed law firms 6 times during those 5 years until two months before the trial, all documents changed to Nationstar Mortgage and 10 days before the trial they made an arrangement with our lawyer to " settle '' the case. 
All of the sudden our lawyer who was very sure of our positive outcome in trial call us and practically convinced my wife to sign the worst settlement in which Nationstar took the mortgage of the house of {$390000.00} and unilaterally added {$130000.00} in interest, fees and lawyers fees to the debt to total a {$520000.00} and then refinanced the mortgage to a 40 years period and send us back to a {$3000.00} plus {$990.00} per month to pay the most expensive hazard insurance payment in the market ( {$2500.00} when the current rate is {$1200.00} ) for the next 40 years. 
They claimed that the were complying with the HARP but the five years they unilaterally took to bring the case to court they charged it to us when that was not our fault and should have been discounted from the debt. 
We started making payments towards the " new '' refinanced home that in the market cost {$310000.00} and for which we are paying XXXX. 
The initial three months we made the whopping {$3000.00} but in the fourth month we could only made {$2000.00}. 
Now Nationstar send us a statement saying that they are taking those {$2000.00} to pay " fees '' instead of applying them to our mortgage. In other words the are blatantly and up front stealing our money and are now preparing to foreclose on our home. 
The Home Affordable Refinance Act has been used by these unscrupulous institutions to bend all the rules in their favor and once again make us pay a home that they received full payment from the PMI once we defaulted in XX/XX/XXXX. 
We are sick and tired of these institutions taking advantage of the working Americans and we believe that enough is enough and we need the Federal Government to step in and help us so we do n't become homeless like the millions of Americans that their homes were taking away by these greedy institutions. 
We need and demand help it can not be possible that we pay 5 years a mortgage, then they increase it by XXXX % from one day to the next, then they tell us to default to " be able to help us '', then take 5 years to bring this to court and after all that do n't assume any responsibility for what they are doing, specially when our home was paid twice already : Once by the PMI and then by the bailout that we the taxpayers gave to these greedy banks. What else are they going to do to us while the Federal government watches?

Company response to consumer: Closed with explanation