Consumer complaint received 2016-10-29
Company: I.Q. DATA INTERNATIONAL, INC.
State: OK
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
In XXXX 2016 my son XXXX XXXX entered into a lease agreement with XXXX at XXXX in XXXX, CO with myself as the guarantor on said lease. After paying the initial unrefundable deposit as well as first month 's rent, due to unforseeable events, XXXX was not able to move into the apartment. He notified the office within 72 hours that his circumstances had changed and he would not be occupying the apartment ; he would be moving back to XXXX XXXX, SD for employment. The office would not release him from the lease agreement, so as his guarantor, I paid each month 's rent for the vacant apartment ( XXXX 2016- XXXX 2016 ), and after paying XXXX 2016 rent, I became aware of their 60 day notice of intent to vacate and contacted an apartment manager, XXXX XXXX XXXX, who emailed us required documents to do so. On XXXX XXXX, we emailed the XXXX XXXX XXXX 60 day Notice Of Intent To Vacate as well as a cashiers check for {$3000.00}, which XXXX expained to us was the fee to terminate the lease. A family member living in XXXX made contact with XXXX on XXXX XXXX 2016 and XXXX noted the apartment keys were in her possession at that time. As evidenced by our son 's account balance on XXXX XXXX 2016, my son had a CREDIT balance of {$3000.00}. We noted the cashier 's check was accepted by them. As of today 's date, XXXX 's account shows he has a credit balance {$1500.00}. We, ( my son, myself, and our legal assistance attorney, XXXX XXXX XXXX ), have tried to contact The Courtyards at XXXX for a status on this account. XXXX XXXX has sent letters on our behalf. On XXXX XXXX, 2016, we were able to speak to an apartment manager, XXXX, who told us she showed XXXX account as " cleared, complete, and he is a past tenant. '' We asked for final documentation on this lease and she stated we had to get that from IT DATA INTERNATIONAL (? ) We contacted them and were told by 'XXXX XXXX that he had no file for XXXX XXXX XXXX He told us to call back on Tuesday as they got new claims at that time. We asked what kind of claim (? ) and were told very sternly once again that he 'had no XXXX XXXX XXXX ' On XXXX XXXX 2016 we spoke with XXXX XXXX at IT DATA INTERNATIONAL who informed us he had a collection account for XXXX XXXX XXXX the amount of {$1600.00}. We asked what this could possibly be for. He stated XXXX sent our son 's account to collection on XXXX XXXX 2016 for unpaid rent- the exact amount the XXXX DEDUCTED from our son 's credit balance XXXX 2016! At this time our son 's account is in a collection status with the XXXX and 'XXXX ' now notes that he is a " skipped tenant with multiple fees to include painting, carpet cleaning, housekeeping and electricity. '' We told her he has had a credit balance in his account since XXXX of 2016 and she hung up on us. Each subsequent attempt to contact XXXX or their corporate office have gone unanswered. Additionally, XXXX XXXX was not able to ascertain any information today and advised us to contact you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation