Consumer complaint received 2021-02-02
Company: Skrill USA, Inc.
State: MN
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Indicated you were committing crime by not paying debt

Complaint:
Transaction ID : XXXX Recipient : XXXX  XXXX XXXX ( FRAUD COMPANY ) Date of Transaction : XX/XX/2020 Method of payment : MASTERCARD Payment amount sent : USD XXXX Recipient amount : USD XXXX For inquiries, complaints or information on refunds/cancellation of transactions, you can contact our Skrill Help Team online, call us, or contact us by mail. 

Phone : XXXX. Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, USA. Copyright XXXX Skrill USA , Inc. All Rights Reserved. 

Limitation of liability : except as otherwise provided by law, in no event shall Skrill be liable for damages for delay, nondelivery, nonpayment or underpayment of a payment transaction, whether caused by an act or omission of Skrill, its employees, agents or otherwise. The sole remedy against Skrill shall be limited to refund to sender of the principal of the payment transaction amount plus fees and charges, except as otherwise provided by law. In no event shall Skrill be liable for special, indirect, incidental, consequential, exemplary or punitive damages except as otherwise provided by law. 

U.S. states. Unresolved consumer complaints may be mailed to the relevant State Banking Department. Please use the contact information here to locate your States Banking Department. 

Skrill USA , Inc. is registered with XXXX and duly licensed as a money transmitter in various U.S. states. 

Is this email from Skrill? ( FRAUD COMPANY ) Emails from Skrill will always address you by your first and last name. If the email does not include your first and last name, its not from Skrill. Spoof or phishing emails usually have generic greetings such as " Dear Skrill member '' or " Dear Skrill ''. Find out more here. 

Keep yourself safe. 
Please note that Skrill and its representatives will never ask you to reveal your password by phone or by email. Please also ensure that you only enter your username and password on the genuine Skrill website at www.skrill.com. If you see anything suspicious please contact our Skrill Help Team. 


Total cost of the transaction : XXXX Total to recipient : USD XXXX Money Transmitter Name : Skrill USA , Inc. ( FRAUD COMPANY ) Best Regards, Skrill Your Skrill login email or password has been compromised ; or Someone has made ( or will make ) an unauthorized transfer of funds using your Skrill account ; or You otherwise have reasonable grounds to suspect that your Skrill account has been subject to fraudulent activity. 


In any of these cases, please contact our Skrill Help Team. ( fraud company ) Error resolution and cancellation disclosure for international fund transfers of {$15.00} or more : You have a right to dispute errors in any transactions you make. If you sent over {$15.00} from your registered Skrill Account to a foreign recipient and you think there is an error, let us know within 180 days by using our contact method. 

You can also contact us for a written explanation of your rights. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, XXXX Consumer Financial Protection Bureau, XXXX, XXXX ( TTY/TDD ), www.consumerfinance.gov Customer Service : For inquiries, complaints or information on refunds/cancellation of transactions, you can contact our Skrill Help Team online, call us, or contact us by mail.

Company response to consumer: Closed with explanation