Consumer complaint received 2018-03-28
Company: Navient Solutions, LLC.
State: SC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Need information about your loan balance or loan terms

Complaint:
My name is XXXX XXXX. I live in South Carolina and attended XXXX   University   from XX/XX/XXXX until XX/XX/XXXX. The reason I am sending this email is because I feel that my civil rights have been violated while I was a student at XXXX.

When I first started at XXXX, I was told that once I have completed my course credits for my XXXX  XXXX XXXX Degree in XXXX XXXX XXXX  that I would not have a problem getting certification as a XXXX in my state. I successful completed my course load in XX/XX/XXXX and paid the balance that was left on my account in XX/XX/XXXX. I received a letter of congratulations from the president of the school and student records on the completion of my degree. My degree was going to be mailed in XX/XX/XXXX due to the fact of the XXXX XXXX.

In XX/XX/XXXX, I received and email saying that I was being brought up on Academic Dishonesty due to the fact that my work for six courses were the same as another student. I never talked to the person that sent that email. Every time I him and asked for him to give me a called back, he all of certain did not work there any longer. I end up talking to someone else that did not know what was going on. He said that he would need at least 24 hours to find out what was going on. I said all right 24 hours. When I went to work the next day, I found out that another student had been turn in my course work as her own for a whole year and no one at XXXX   took the time out to let me know. I found out that the other student was a co-worker of mine because she came to me and apologized for what she had done. I told her that they were looking to take my degree for what she did. She wrote a letter and gave it to me informing XXXX  that she was the one that did wrong and I did not know anything about what was going on. She takes all of the blame. When the representative called back, he told me that I knew exactly what was going on because it was going on for a year and I gave her permission to use my work as her own. I told him that I did not know of anything and that she wrote a letter explain this. After scanning the letter and emailing it to the representative, a hearing was set up.

After the hearing, my degree was taken. I had an appeal hearing and they upheld the decision of the first hearing. I fought for almost a year and got another appeal hearing. During that hearing I was asked about how was I able to get ahead in my XXXX XXXX  class. I explain to the committee that there is a student guide link. They told me that there is not a link. So, I explain to them how to go onto the link. The outcome of the hearing was for me to retake the six classes and could not use any of my information from these six classes with the new six classes. I agreed and retook those six classes. When I retook my XXXX XXXX in XX/XX/XXXX, the instructor said that I was not citing the information correctly when she graded one of my assignments. I emailed her and asked what else I need to do because I was having computer problems. I was using a citation site to make my citation. She never emailed me back.

I took that classes again and passed to obtain my degree in XX/XX/XXXX. In XX/XX/XXXX, I was brought up on Academic Dishonesty for the classes I took in XX/XX/XXXX. The outcome from that hearing was for me to complete a three step program and to take XXXX XXXX  because the committee wants to make sure that I would be alumni that would represent XXXX  at 100 %. I successful completed the program and passed XXXX XXXX. As of today, I am being brought up on Academic Dishonesty again for the six classes, XXXX XXXX, and not finishing the program. I really do feel like my civil rights are being violated by XXXX. During all of this at XXXX, I had to get student loans onto of getting my Pell Grants. I had applied to take classes for my XXXX  but with all of this, I can not even take classes for my XXXX. I have used up all of my FAFSA, pay back student loans, and can not get my XXXX certification. Can you please give me a call at ( XXXX ) XXXX after XXXX EST?

Company response to consumer: Closed with explanation