Consumer complaint received 2018-09-19
Company: Conn's, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I purchased a tv with conns over a year ago and I had about XXXX left in account. I went to a conns store to purchase a desktop and the manager offered me several deals and one of them was combining tv account with desktop and have a month off no payment. I accepted. I took the desktop. a month after i receive text messages from conns stating that I was past due which was not correct because I have made payments. the following month same thing happened and it became collections phone calls. I called conns and they informed me that when the manager made me sign the contract he never closed the tv account and I have 2 accounts with them. one with both tv and desktop combined and the other one just tv. my credit score went really low after that. corporate told me to call the store i did that and the store told me corporate has to do it I call corporate they told me they don't know why the store told me that. I kept getting the go around. with the profession I have I am home 15 days a month and the days are not together. therefore I m barely home. Corporate called me and told me that I need to go to store to sign a new contract and it will fix everything. I explained to corporate that I can try to go to store but I have a busy schedule. I'll do my best. manager from store called me and told me to not worry going to store that he handled everything including having corporate reversing my points on credit score and combining accounts. I never checked after this. after 6 months, making my payment on XX/XX/XXXX, I received a phone call on XX/XX/XXXX, an aggressive one saying its litigation and how am I going to make payment today checking or debit card ... I said I made a payment few days ago and my account still not fixed she placed me on hold and spoke to manager. they decided to mail me a contact and have me sign and fix issue. I told them at this point I have enough of this situation I am a customer I purchased an item their manager messed up I paying for the issues and conns is not. my credit went low I am harassed with phone calls and spoke to every department explained storied and yet nobody fixed it everyone just apologize. apologies don't solve issues. litigation confirmed it will be fixed. today XX/XX/XXXX I receive another aggressive calls asking me make payments. I lost it. I hung up called store and asked to speak to manager but they never passed me to a manager call dropped. I went to the store and asked to speak to manager. Manager showed up and asked me what happened I was furious and told her. her name is XXXX XXXX. she was very rude and not helpful at all. she told me let me finish what I m doing and I'll help u. I said ok. then she went and acted busy and even her employee were like she does all that cause she doesn't wan na talk to you I said she will talk to me because it XXXX her job. Another manager came and I told him situation he said she the one to talk to ... he brought me to the desk she was seating at and made sure that she knows I m here. she then called me to another desk and I told her I'll give her my phone number and she'll look at notes in system and tell me what she can do she said ok. I gave her the number and she said she can't do nothing about it. I said who can? she said call customer service. I am a customer going to conns store for a situation and manager can't help me or I would say don't want to. I m pretty sure every stores got a ist of phones numbers from department and can call and give account number and request explanation or go above and beyond and find solutions. on top of that manager showed no sympathy couldn't defuse situation with an angry customer and challenge me by saying they got legal attorney too after I told her j m very close to see a lawyer and file a lawsuit. ause I m tired of this problem. when you do customer service u defuse situation by listening to customer finding options and go above and beyond. I pay my bills and purchase a laptop. conns supposed to make sure I m happy. law of good and services. I haven't felt that and I have been a loyal conn customer and made sure to pay my bills. I don't feel happy to use items and I m willing to return it and not even get all money I paid every month back. XXXX XXXX told me she can't do nothing and she is done here. I called corporate once last time and explained to them. corporate told me that they sent correspondence to close account and to credit bureau to fix my credit but I don't believe them anymore. I called and filed a complaint at conns for XXXX XXXX but I want to make sure I am heard. I m coming to consumer complaints for help. it's been some months and nothing was done. I describe those months as XXXX. Thank you for understanding me and I hope you guys can help. In America we work hard to keep our credit in good standing. we work hard to pay bills and we purchase items for our own goods and company should provide us respect dedication and resolution as we help them maintaining their business

Company response to consumer: Closed with non-monetary relief