Consumer complaint received 2018-04-18
Company: Diversified Consultants, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I had been a valued, paying customer of XXXX  since XX/XX/XXXX. I called XXXX  to speak with a representative on XX/XX/XXXX to have my account transferred to a new service address beginning XX/XX/XXXX. My account had to be up to date for a transfer of service which it was at this time. The request was supposed to only be for a transfer of service under my current account not an establishment of new service. My account was what I presumed to be transferred on XX/XX/XXXX and an agent came out to my home and connected the equipment that I brought from my previous service address. From that point I had again been a valued, paying customer of XXXX.

Around XX/XX/XXXXwe began the process of buying a home. After having my credit ran I was informed of a new collections account that was posted to my credit through a credit agency, Diversified Consultants. Soon after I received my first notice from Diversified Consultants about a XXXX  account that was in collections for {$910.00} that was opened in XX/XX/XXXX. On XX/XX/XXXX I contacted XXXX  to obtain more information about this collection since I knew that my current account was up to date and in good standing. I spoke with XXXX, account representative, upon my first contact in regards to this matter. The rep reviewed my account and placed a ticket # XXXX into the system to review this situation.

On XX/XX/XXXX I called again because I had not received a callback as was promised by the last agent regarding this matter. On XX/XX/XXXX I spoke with XXXX, account representative. I had to reiterate the entire situation. XXXX  at that time place another ticket # XXXX  for the issue to be reviewed and resolved. It had be determined that the actual amount owed was {$140.00}. I tried to pay this amount at that time because I needed the situation resolved as I was in the middle of a obtaining a home loan. I was advised by the agent not to pay this amount until I was contacted by a manager or supervisor at a later date. However, I never received a phone call.

My next call was on XX/XX/XXXX in regards to the initial ticket # XXXX and # XXXX. I spoke with XXXX at this time. This like my 2 previous calls turned in to hour long conversations as the representative and their unnamed supervisors reviewed my account. At the end of this conversation I stressed to the rep XXXX that I was in the midst of a home buying process and i needed this collections account issue resolved rapidly. I was again promised a call back which I never received.

Today XX/XX/XXXX in efforts to go ahead and take care of the balance of {$140.00} that I was told I owed by two different agents I made a payment of {$140.00} ( this amount because I did not remember exactly how much was owed ). This was paid to diversified consultants through rep XXXX XXXX   Confirmation # XXXX. I then called XXXX report the balance that was paid. I spoke with 3 different representatives today. I gave each one a run down of the situation. I was told that the issue would take another 48-72 hours to be reviewed and credited appropriately.

At this point I am fed up with dealing with XXXX  and their credit agency Diversified Consultants. I am still a paying customer with an up to date account at my current address. I wish to have this collections account removed from my credit report so that I can proceed with my home loan. XXXX  needs to review their transfer of services process so that others will not have to do through the tedious and time consuming situation that I have been subjected to. As soon as I can, I will permanently cut ties with XXXX because of this situation.

Company response to consumer: Closed with non-monetary relief