Consumer complaint received 2019-02-01
Company: WELLS FARGO & COMPANY
State: DC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
I am XXXX years. Wells Fargo has bee manipulating my account for several years. 
I have tried to get Wells to provide answers or proof of significant amount of money they withdrew from my account and claim to have paid out. Wells claim not have have the record and one document sent me is so redacted as to be unreadable. I am not writing about this because I believe the Bank is so inept and corrupt that it is useless. I have no more money to hire attorneys to chase after them so I decided to close my accounts. I did so on XX/XX/XXXX. 

Subsequent to my closing the accounts, I received a letter from Wells Fargo claiming that I owe them XXXX.. I immediately went in to the closest XXXX Branch to get an explanation. First I had him verify that my accounts were closed. He asked me how I closed them and I said on the same site that had been using for all the years at Wells Fargo. He said I needed to go into to a branch to do this. I asked him to please make sure these accounts are closed because I had long since stopped using the accounts, had cut up my debit and credit card, and owed no money to the Bank.. For over an hour I sat while the employee made calls to various people. 
Conclusion : Wells Fargo had been depositing other clients money into my account and they want me to pay it back. I went to my Branch and spoke with the Manager who tried to reach some officer at Wells with no luck. I have a statement showing several deposits were made into the account on XX/XX/XXXX. That is after I had closed my account with Wells and verified it the Branch listed above. I have the dates and names of those who I spoke with and met. 

A man threw a bunch of papers in the Hallway after asking my name. I found out this was a summons from attorney who represent Wells Fargo. I had been quite ill but I called and spoke to Attorney XXXX, XXXX and XXXX. I told her I could not afford to pay the amount. She had another attorney call me while she was listening. He what I'd be willing to pay, and I said {$100.00} per month. He asked my age, calculated the number of months it would take. 
to pay, said there is nothing more to say, then abruptly hung up the phone. I confirmed this when I said to Attorney XXXX who was still on the line : Did you hear he hung on me? She said " yes. '' I got out of my sick bed to pick up an Answer Form from the Court Office. Still quite ill, I completed the form, returned on XX/XX/XXXX after I left my Doctors Office and filed my Answer with the Court. I mailed a copy to the Attorney that same day. 

Today, XX/XX/XXXX, I received a notice from XXXX and XXXX that they had asked the Court to grant a default Judgement against me. The date of their filing is listed as XX/XX/XXXX. I called the Court and mine was the last filing on the docket. The Hearing Date is set for XX/XX/XXXX. 
I am seeking your help. I have the paperwork to ; prove did nothing wrong and do not believe that I owe Wells Fargo any money. 
I submitted this on the web site also. 

Please help me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation