Consumer complaint received 2020-02-04
Company: JPMORGAN CHASE & CO.
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
This is my 2nd string of phishing email from bogus Chase account & forwarded to XXXX. Will block sender, change email address & reset password. 


Begin forwarded message : From : Abuse XXXX Date : XX/XX/XXXX at XXXX XXXX  EST To : XXXX XXXX XXXX Subject : We received your message Thank you for forwarding the suspicious communication you received. If you need assistance or replied to a suspicious message, please visit chase.comXXXX 

You should continue to look out for email, calls, or texts that : - Ask you to provide your credit or debit card number, any personal information, such as your Social Security number or taxpayer identification number, or your chase.com sign in information, - Threaten to close your account if you don't send personal information immediately, or - Tell you that unauthorized charges are on your account and ask you to enter or confirm your account information. 

These communications are designed to look like we sent them, so be careful and report any that you receive. Chase will not ask you for personal information by communication. 

For more information and advice, visit chase.com/security. 

If you have an account-specific question or are notifying us of a complaint, please visit the Secure Message Center or call us so we may address your concern.

This is an automatic mailbox and replies to this email will not receive a response.

Original Message Follows : -- -- -- -- -- -- -- -- -- -- -- -- I just called & confirmed my social security # was not being used. I started getting bogus messages below : XX/XX/XXXX, XX/XX/XXXX acct disabled, XX/XX/XXXX chase banking suspended, XXXX {$850.00} purchase @ XXXX. XXXX Begin forwarded message : From : " Chase '' XXXX Date : XX/XX/XXXX at XXXX XXXX EST Subject : We noticed unusual activity on your account If you are having trouble viewing this message, please click here. 
E-mail Security Information. 
CHASE We noticed unusual activity on your account, please review and verify transaction Please review the transactions below and confirm that these purchases were made by you or an authorized user. 


XX/XX/XXXX XXXX XXXX XXXX {$850.00} Note : Transaction descriptions and amounts displayed may differ once posted. 

Are all of the above transactions valid? Please login to update account or cancel transaction. 

Do you recognize the charge ( s ) above?

Yes I recognize all of the above.

No I do not recognize one or more of the above.

For your security, you may not be able to use your Chase Online or access your account until you have confirmed that the activity above is valid.

For your safety proceed to chase.com/verify to restore full access on your Chase account.

Thank you for choosing Chase.

Sincerely, Chase Fraud Prevention Department envelope-icon Keep your account information up-to-date. In the event of fraudulent or unusual activity, we'll need to know the best way to reach you. Log in to your account or click to Update now E-mail Security Information If you have concerns about the authenticity of this message, please visit chase.com/CustomerService for options on how to contact us.

Company response to consumer: Closed with explanation