Consumer complaint received 2015-08-17
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We purchased our house in XXXX, XXXX, and our original finance company was Country-Wide. Shortly, afterwards Country-Wide transferred our loan to The Bank of America. We made payments to Country Wide and Bank of America on time until, I lost my full-time job unexpectley in XXXX, XXXX, but I was left with my part-time job that I had since XX/XX/XXXX. Fortunately, my husband and I were able to continue to make our payments on time., as my husband was a XXXX of an XXXX company, and he also worked part-time at XXXX . Nevertheless, in XX/XX/XXXX my husband was told by his company by his company that employees who were in management could not work part-time. Therefore, my husband had to quit his part-time job at XXXX. This of course contributed more to lowering our income. But, we continued to stay current with our mortage payments. In XXXX, XXXX, my husband ; s company informed him that his team was not performing, and they downsized him to an agent 's position which meant that he would not receive salary, but commission only. My husband could not for commission as we had bills and a child with XXXX and XXXX. My husband filed for unemployment, and received {$3000.00}, and his company fought against, as they said that they offered himn a position, eventhough, the position did not pay a salary. My husband had to pay back the unemployment compensation. Then my husband secured a job a low paying car salesman 's job, but we still remained current with our mortgage. In XXXX, XXXX, my mother died, and we did not have insurance, and we had to pay for her funeral expenses. Everything went downhill after that, We went to a XXXX event in XXXX, XXXX, and stood in line for two days, Finally at the end of the second day, we met with a XXXX counselor andwe were told that our payments would be eight hundred and some dollars, but the Bank of America representative had just left. Later, we found out from XXXX that their representative had done things incorrectly. So, the process started over. Bank of America told us that they could not accept payments toward our mortgage while they were working with XXXX. For three years, Bank of America kept turning down XXXX stating small items like like we submitted our taxes a day late. This was not true. Finally, XXXX gave up and Bank of Ameica started a loan modification process, and we were then told not to make payments until the modification process has been approved. They put us in foreclosure over four time, but each tinme they would remove the foreclosure because they would start another Loan Modification Review. However, they would always say that we did not qualify for any of the programs when I had read and knew that we should have qualified ofr the program that allowed homeowners to pay XXXX percent of their income.. Then in XX/XX/XXXX ( I believe ) they sold our loan to XXXX XXXX which initiall was most uncooperative eventhough they said that they would work on a loan modification for us.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation