Consumer complaint received 2017-04-24
Company: ALLY FINANCIAL INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Ally is falsely reporting a delinquent balance/payment on my credit report. In  XXXX   XXXX  Ally originally sent a letter stating I owe the {$190.00}. The  XXXX  they claim owed includes all monies collected vs monies owed  (  wear and tear, mileage overage, etc. ) I am not disputing anything they charged me for. The problem I have is how they got to the total owed. I turned my vehicle in in  XXXX   XXXX ,  8  payments early  (  last payment was scheduled for  XXXX   XXXX  ). So what Ally simple did was take my original payment of  XXXX   X 8 f or a total of {$2500.00}. Using the {$2500.00} plus all other fees minus monies sent to them the grand total was - {$190.0 0} ( a mount they say I still owe ). At least thats what the papers sent to me by Ally shows. Top line says lease payments owed {$2500.00}. My entire argument is based on the fact that in  XXXX   XXXX  when I turned in my vehicle I did not owe {$2500.00}  ( 8  payments of  XXXX  ). I only owed {$1100.00}, a difference of {$1400.00}!     The explanation I received from the dozen or so times Ive attempted to resolve this issue with Ally over the past  7 o r 8 months  (   XXXX    XXXX -   XXXX   XXXX  ) was completely ludicrous. I was told that is does not matter that I sent a large sum of money  (   XXXX  to be exact  ) it s till does not change my monthly payment. I was advised that because I turned my vehicle in 8 months early I still owe d 8 p ayments of  XXXX  which equals the {$2500.00} Ally used in determining that I still owe  XXXX . It was confirmed by every ALLY person I spoke with that the {$2500.00} used in determining I still owed  XXXX  was from the remaining payments I had left on my lease. My entire dispute with ALLY is if the incorrect total of  XXXX  was used as it clearly shows on the ALLY paperwork : then I should not owe anything. Ally refused to allow me to speak with anyone in their accounts review department.     Finally, in  XXXX   XXXX  I filed a complaint with the BBB. Wit hin one  week of filing that complaint someone from Ally 's account review department called me. After 7 days of trying to figure out why I owed any amount the nice lady from the account review department gave me a courteous call just to advise she is still looking into the situation. 3 days late r (   XXXX   XXXX   XXXX  ) she called me back and gave a verbal explanation of the {$1400.00} was taken off in  XXXX  spot but added back in other spot. She did not understand why  Ally wo uld not mail me a letter showing this. Though I was not satisfied with the explanation, it was the first time I received an explanation and therefore I simply paid the  XXXX  on  XXXX   XXXX   XXXX  over the phone ( Check number  XXXX   ).  Ally created this check number to take the payment. I was advised I would actually receive a letter showing ALL the figures used by ALLY in determining I owed a remaining balance. Today is  XX/XX/XXXX  and I am still yet to receive written proof.     The biggest problem is that in  XXXX   XXXX ,  XXXX  I went to purchase a vehicle for a family member and discovered that my  XXXX   XXXX   XXXX  had dropped to  XXXX  due to ALLY reporting a failure to pay a balance on a  XXXX   XXXX  lease. This is the first time I have ever been denied based on my credit as I have never had a delinquent account ever. Furious, I immediately called ALLY and spoke with a customer service agent named  XXXX   ( I D #  XXXX   )   XXXX  advised it would tak e 30-45 da ys before someone would even look into the situation. On  XX/XX/XXXX  at  XXXX   XXXX  a person from ALLY called to speak with me about the situation. I do not write her name down. She advised there is nothing they can do about the reporting on my credit as I should have just paid the money upfront and waited until I received an explanation as to why I owed the money. She later advised that as of  XX/XX/XXXX  it was reported to credit bureau as paid account. Without being rude she advised if I would have just paid the amount without questions I would not be in this position. She also advised not to worry as this will be off my  credit score in 7-10 ye ars!     This is completely unacceptable and unfair to me. M y credit score ha s been railroaded by ALLY simply for asking for written proof why I owed a balance in lieu of just sending money without an explanation. ALLY postponed this situation NOT ME, yet I 'm the  one being penalized for 7-10 y ears. Every time I spoke with ALLY I was told I would receive information in 30 days. Well 30 days  7 or  8 times quickly adds up. I even gave ALLY my email address to expedite the situation. I was advised an email would take 48-72 hours to receive. I went above and beyond to put a closure to situation. I even paid the amount just based off verbal information I received from the lady in accounts review.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation