Consumer complaint received 2019-09-19
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I rented a car from XXXX XXXX XXXX XXXX because my vehicle went down under recall and I need it to rent a vehicle for the weekend until XXXX gave me a loan at the following week I was supposed to be charged the $XXXX  I returned the car the following week and got the loaner from XXXX and constantly through my rental I found out that XXXX   was trying to charge large amounts of money to my credit card $XXXX to $XXXX $XXXX   I had been calling them trying to see whether if I had to extend the rental what amounts it might be but I never gave them any authorization for charging they were asking me for the for last 4 digits of the card and I thought they were telling me that they was just doing it just to verify with me but they were trying to charge the car Capital One was declining the charges I was seeing that this was happening online I also was contacting Capitol One telling them that XXXX  was trying to continuously charge my car so I returned the car and later found out after they said my account was closed and it was $XXXX charge for the weekend I found out later XXXX   was still trying to charge my card a week later they charge $XXXX  then they charge $XXXX I have returned the car they never put the car in inventory so they continue to act like I had the card out I contact XXXX finally speaking to a supervisor and he said the car was never inventoried in and they will return the funds what my problem was why did Capitol One allow the $XXXX charge to my card when I only have $XXXX credit limit available and it would decline and all the other charges they allow the $XXXX  charge in a $XXXX  charge I called Capitol One told him this was an unauthorized charge for XXXX  and XXXX  and I had to no business with Capitol One I mean no business with XXXX  for a week it was a week ago and they only was supposed to charge me XXXX Capitol One said that they were going to follow dispute I asked for dispute after talking with them I told him to charge was unauthorised that XXXX   should never have been able to charge it because Capitol One should not allowed it so Capitol One canceled my card I gave me a new card they told me it would take 30 to 90 days to review and investigate it took about two months finally I received $XXXX back to my Capital One card and so I begin to use it a week later I got a call telling me that I was going to owe Capital One $XXXX after they did a 60-day review of the investigation and put $XXXX back on my car so I had I told them why when they gave me $XXXX available credit and why was I being charged and they said it was from XXXX  and so I couldn't understand why did they give me $XXXX and then turn around within a week after I used it three hundred and then tell me I owed $XXXX which ran my bill up way over six $XXXX   when only had $XXXX credit limit I run it a car from XXXX XXXX XXXX XXXX I'm because my vehicle went down under recall and I need it to run a vegan call for the weekend until kid game me a loner the following week I was supposed to be charged XXXX dollars every turn the car the following week and got the loaner from XXXX  and constantly through my rental I found out that XXXX was trying to charge Lodge amounts of money to my credit card $XXXX  $XXXX $XXXX I had been calling them trying to see where it if I had to extend the rental what amounts it might be but I never gave them any authorization for charging they were asking me for the four last for digits of the card and I thought they would telling me that they was just doing it just a verify with me but they would try to trust the car capital One was the climbing the charges I was seen that this was happening online I also was contacting Capital One XXXX   them that XXXX was trying to contains the charge my car so I return to car and later found out after they said my Camas closed in it was a XXXX and $XXXX charge for the weekend I found out later XXXX still trying to charge my card it week later they charge $XXXX then they charged $XXXX I have returned the car they never put the car in inventory so they continued act like I had to cart out I contact XXXX  finally speak into a supervisor and he said the car was never inventory in and they were returned the fun some my problem was wide XXXX Capital One allowed the XXXX dollar charge to my card when I only have $XXXX credit limit available any would decline and all the other charge the allow the $XXXX  charge in the XXXX dollar charge I called capital One toll him this was the man authorized charge for XXXX and XXXX and I had to know business with Capital One me know business with XXXX for a week it was a week ago and they only was supposed to charge me XXXX Capital One said that they were going to follow dispute I asked for dispute after talking with them I told him the charge was on the authorized and that XXXX should never have been even a charger because Capital One should not allowed it so capital One cancelled my car and gave me a new car they told me what take 30 to 90 days to move you investigate took about 2 months finally I received $XXXX  back to my Capital One card and so I begin to use it a week later I gotta call tell him me that I was going to owe Capital One XXXX  dollars after they did a 60 day leave you of the investigation and put $XXXX   back of my car show I had told my when they gave me $XXXX   available credit and why I was a being charge and they said it was from XXXX and so I couldn't understand why did the give me $XXXX and then turn around with in a week after I used to XXXX tell me a told XXXX dollars which ran my bill up way over 6 $XXXX when only had $XXXX credit limit sound like that they would do it they did that I'm purpose I had contains Lehigh conversations with them throughout the 60 days trying to figure out what was going on they kept telling me they would trying to contact XXXX they wasn't havoc success and now I'm in Big that I am disabled on a fixed income I tried to talk to them over and over they would tell him me that they will working on it literally falling dispute they never did that I spoke to supervisor all on XX/XX/XXXX who said to me that he was going to call me back on XX/XX/XXXX and we fall the dispute and talk to XXXX that never happened he lied to me there also called me at that age something that night when I who has a son with XXXX  was doing a I run it a car from XXXX XXXX XXXX XXXX I'm because my vehicle went down under recall and I need it to run a vegan call for the weekend until kid game me a loner the following week I was supposed to be charged XXXX dollars every turn the car the following week and got the loaner from XXXX  and constantly through my rental I found out that XXXX was trying to charge Lodge amounts of money to my credit card $XXXX $XXXX $XXXX I had been calling them trying to see where it if I had to extend the rental what amounts it might be but I never gave them any authorization for charging they were asking me for the four last for digits of the card and I thought they would telling me that they was just doing it just a verify with me but they would try to trust the car capital One was the climbing the charges I was seen that this was happening online I also was contacting Capital One XXXX them that XXXX was trying to contains the charge my car so I return to car and later found out after they said my Camas closed in it was a XXXX and $XXXX charge for the weekend I found out later XXXX still trying to charge my card it week later they charge $XXXX then they charged $XXXXXXXX   I have returned the car they never put the car in inventory so they continued act like I had to cart out I contact XXXX finally speak into a supervisor and he said the car was never inventory in and they were returned the fun some my problem was wide XXXX Capital One allowed the XXXX dollar charge to my card when I only have $XXXX   credit limit available any would decline and all the other charge the allow the $XXXX charge in the XXXX dollar charge I called capital One toll him this was the man authorized charge for XXXX and XXXX and I had to know business with Capital One me know business with XXXX for a week it was a week ago and they only was supposed to charge me XXXX Capital One said that they were going to follow dispute I asked for dispute after talking with them I told him the charge was on the authorized and that XXXX should never have been even a charger because Capital One should not allowed it so capital One cancelled my car and gave me a new car they told me what take 30 to 90 days to move you investigate took about 2 months finally I received $XXXX   back to my Capital One card and so I begin to use it a week later I gotta call tell him me that I was going to owe Capital One XXXX dollars after they did a 60 day leave you of the investigation and put $XXXX   back of my car show I had told my when they gave me $XXXX available credit and why I was a being charge and they said it was from XXXX  and so I couldn't understand why did the give me $XXXX and then turn around with in a week after I used to XXXX tell me a told XXXX dollars which ran my bill up way over 6 $XXXX when only had $XXXX  credit limit sound like that they would do it they did that I'm purpose I had contains Lehigh conversations with them throughout the 60 days trying to figure out what was going on they kept telling me they would trying to contact XXXX they wasn't havoc success and now I'm in Big that I am disabled on a fixed income I tried to talk to them over and over they would tell him me that they will working on it literally falling dispute they never did that I spoke to supervisor all on XXXX  XXXX who said to me that he was going to call me back on XXXX  XXXX and we fall the dispute and talk to XXXX that never happened he lied to me there also called me at that age something that night when I who has a son with XXXX was doing a little she program in comparing him some big and tried to force me to have a conversation and tell me that they will gonna make sure that I would be responsible they call me at XXXX at night and I was doing the literacy program with my son and tried to force me to accept a charge that I would not agree with supervisor said he was going to call me back on the XXXX he never did I need help please help me with this

Company response to consumer: Closed with explanation