Consumer complaint received 2023-02-23
Company: LAKEVIEW LOAN SERVICING, LLC
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I made two calls to XXXX XXXX about this account on XXXX & XXXX please pull those recorded calls to confirm information between them and myself regarding this home. Please note that the call on XXXX had nearly none of the information that was given to me on XXXX and I find that very concerning almost to the point as being seen as on purpose. 

I am seeking a full forensic audit and resolution of my mortgage account in which I believe that XXXX XXXX is a attempting to take my home in foreclosure ( per their staff on XXXX ) by RETURNING TWO MORTGAGE Payments this month alone and noting that I owe them money that I do not. This mortgage was transferred from XXXX Bank to XXXX XXXX in XX/XX/XXXX. 

The concern is the following : The XX/XX/XXXX payment was made and I have shown proof of that, I pulled the final bill from XXXX and the first bill from XXXX XXXX they BOTH Indicate the same amount due in XX/XX/XXXX. There is no error there. That needs to fix on their end with XXXX. I owed XXXX nothing at the time of the switch of mortgage. I paid the exact correct amount of {$1500.00} in XX/XX/XXXX I was asked to send a XXXX Bank XXXX and I HAVE DONE THAT and my account needs to reflect that. When I called on the XXXX of XXXX that was made clear on that recorded call and she reminded me about a XX/XX/XXXX payment. 

Here is the complete payment information from my review and what I think that I owe XXXX XXXX. 
1. XXXX XXXX paid in full {$1500.00} to XXXX I HAVE SENT THE XXXX BANK XXXX TO XXXX XXXX XXXX THE CONVERSATION ON XXXX 2. XXXX XXXX Missed ( error on my part ) 3. XX/XX/XXXX I paid {$1500.00} ( which would have taken care of XXXX FULLY the amount was correct ). 
4. XX/XX/XXXX I paid {$1600.00}. Which should have taken care of XXXX payment XXXX. XX/XX/XXXX I paid again the amount of {$1600.00} which should have taken care of XXXX payment and the account should have been current. 
6. XX/XX/XXXX Missed ( error on my part ) 7. XX/XX/XXXX I paid {$1600.00} 8. XX/XX/XXXX -Missed ( error on my part ) 9. XX/XX/XXXX I paid {$1600.00} and it was sent back and then I called on XXXX to see why it came back they told me amount was wrong and to resend. Check the calls... I agreed and she then reminded me about XX/XX/XXXX. I verbalized understanding with the intention to call back. I said that I would resend payment in the right amount. 
10. XX/XX/XXXX I resent {$1600.00} and that was again sent back to me by XXXX XXXX on XXXX Your records reflect the exact of what I am noting above. I have all attachments of the payment history pulled directly from the XXXX XXXX account and my bank to reflect this If at the LEAST I missed the XX/XX/XXXX AND XX/XX/XXXX PAYMENTS THAT WOULD BE AN AMOUNT OF including late fees {$3300.00} AT BEST. And then a payment in XX/XX/XXXX of {$1600.00} ( if accepted ) would take that down to still about {$1700.00} and a second payment would take it down again and so on but this morning the money came back yet again. The account is not 3 months behind but it will be it they keep sending money back and I think that they are doing that on PURPOSE. 

So I am concerned that : One money is coming back, Two that there is a miscommunication from the staff to me on what I needed to do or what was going on XXXX etc. I called and was not nearly told what was correct about my situation. If I was in the process of resolving a debt, which I was then why would I not be told all of the information? As a consumer that is alarming and I feel that they are attempting to get money that they are not owed and by sending money back making claims that money or payments have not been sent which is not true. The bank statements and other documentation is clear that is attached to this complaint. My XXXX XXXX Bank statement that will come out next month will also reflect all the returned money as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation