Consumer complaint received 2020-06-03
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
Report Successfully Submitted Report Number : XXXX Report Print a copy of your FTC Report My name is XXXX XXXX I had an estate sale for furniture items in my home that had privately went into a sale. I listed many items on the offer app when XXXX XXXX contacted me saying he was interested in purchasing my green mint sectional sofa for his wife upcoming birthday. We agreed on a price of {$500.00} and {$100.00} dollars bc I had to hold item longer until XXXX could schedule movers to pick up the sofa. He asked me for pertinent information to mail me a cashier check for the sofa. I emailed him the information needed for payment. A few days went by when I received another offer for the sofa I called XXXX XXXX and we had a conversation and email exchange where I told him I had another interest buyer because I was still waiting on payment. He gave some family emergency and XXXX was a result in the delay of payment, but he assured me check was in the email and also provided tracking number. I finally received payment and the check was more then what the sectional and ottoman had sold for. I called XXXX and he informed me that he was going to be out of town but the money was for me to pay his movers that were travel long distance to pick up sofa along with some other furniture to and storage things he had. He asked if check had cleared I said at this point no but once it do Ill let you know to schedule the movers. The day after I received check cashed a big portion of check abs back held a little the check did clear at least at that point if had. I communicated that to him and then his movers contacted me saying they needed to get gas and insurance for truck before they could pick up item and ask me to send them there payment per XXXX XXXX after I had taken out funds for sofa the remaining balance belong to them. We were all communicating I think at one point that I send money from my acct of check had clear and I responded no because I had not meet them they suggested a few other ways for me to send money I told them I could send via XXXX XXXX or XXXX XXXX. They said either would be find. The movers then text me from a number with similar instructions from XXXX XXXX XXXX providing new text detail of who I should send the money to that would pick up at XXXX XXXX. I went to XXXX XXXX XXXX and send them {$2000.00} and as instructed send the confirmation and receipt of the money being sent from me to movers hired by XXXX XXXX. I did sent them both screen shots of the receipts on XX/XX/XXXX. The receiver received funds from XXXX XXXX but never made our agreement upon time frame pick up items. I later realized at about XXXX in XX/XX/XXXX the check that XXXX XXXX had sent me was returned by the bank XXXX XXXX XXXX and I was also charged taking money out of my available balance an a overdraft fee of {$15.00}. When I realized the check had been returned after initially thinking checking a had cleared I called and text XXXX and movers that check was returned and I was not aware they had scammed me out of money. I the. Reached out to XXXX XXXX to inform them of this and was transferred to there fraud department who open up a case and is doing an investigation which could take at least 20-30 days. The case number is XXXX and there contact number is XXXX. 


Police Report Incident Number is : XXXX XXXX XXXX XXXX Unit XXXX XXXX XXXX XXXX Report : XXXX TRACKING NUMBER MTCN XXXX FTC Case Number against NAVY FEDERAL Credit Union : XXXX FTC Case Number against XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation