Consumer complaint received 2019-03-02
Company: Aqua Finance, Inc.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/2018 I applied, signed and was approved for a loan with Aqua Finance Inc. The amount that I was approved for was {$13000.00}, This is the amount that should have been relinquished to myself and is also reporting on my credit report. This amount ( {$13000.00} ) was supposed to have gone directly to a plumbing company that was remodeling my bathroom. After really going through all the fine print of my contract/loan documents, there are no stipulations for any hidden fees. Basically {$13000.00} no additional fees hidden charges ( on my signed contract ). 
On my contract with the plumbing company who did the remodel for my bathroom, it states ; total cost {$13000.00} with a deposit of {$1300.00} and the balance of {$11000.00} paid from my loan with aqua finance. Very basic black and white. 
The problem however is, {$13000.00} the amount that was finance to me went directly to the plumbing company. This company was to have received the $ XXXX that i was approved for. So now they got the {$13000.00} in addition to my deposit of {$1300.00}. {$1300.00} should have been returned to me from the deposit however none of the companies involved is willing to get me back my {$1300.00} or rectify this blatant breach of contract and failure to disclose hidden fees which constitutes as fraud from my perspective. 
When i reached out to the plumbing company their explanation was that they only received {$11000.00} from Aqua Finance and with my {$1300.00} deposit totals the {$13000.00} which was owed to them for services rendered. 
When i reached out to aqua several of times, they said that i would have to get my deposit back for the plumbing company and that there is nothing they can do. My realtor was kind enough to help me with mediating a resolution to which the aqua finance representative disclosed the following information. 
I, XXXX XXXX was approved for the {$13000.00} that is what i was financed. They disclosed that they only released {$11000.00} to the plumbing company. The representative also stated that the plumbing company was charged a {$1300.00} promotion fee by aqua finance. The rep stated that the charge was an agreement that was between the finance and plumbing company and nothing to do with me and should not have affected me and for that reason the plumbing company should not be charging me the {$1300.00} to make up for the promotion fee. I even tried to email the ceo and no one has gotten back to me. Aqua finance said that they would call the plumbing company to clarify their agreement so that the {$1300.00} would be returned to me. NO one ever called back, i even called to follow up and they said that they are still waiting on a return call. the last time i spoke to them they argued with me that there is nothing they can do, will do and that i need to take it up with the plumbing company. 
From the information that i have gathered, Aqua finance inc failed to disclosed finance charges or additional fees such as the {$1300.00}. Also, if my finance amount was {$13000.00} then {$13000.00} should have gone directly to the plumbing company. Any outstanding bills or charges that were due to Aqua by the plumbing company should have been paid by the plumbing company, not my loan. By Aqua finance only releasing {$11000.00} and fraudulently retaining {$1300.00} for their personal ventures without my knowledge or consent should be subject to investigation for corruption, theft and integrity and fraud. There should be severe consequences and penalties for their poor business practices. I also feel that i should be compensated for all the distress that has been brought onto me from this in addition to my {$1300.00}. 
Please help me. thank you for your consideration.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation