Consumer complaint received 2023-09-25
Company: WELLS FARGO & COMPANY
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I have so many complaints. I dont even know where to start. I did send a complaint to them this evening, but who knows if theyll even respond. First of all, theyre hiding how to dispute a charge now. It used to be easy to fine. I even XXXX  it and follow those instructions from several sites and you still cant find it. it used to be easy to find. I even XXXX  it and follow those instructions from several sites and you still cant find it. Secondly, I just recently found out that they open my sons account when he was XXXX XXXX years ago and I just found out recently that he has the wrong Social Security number because a gentleman came in with that same Social Security number now they want me to jump through hoops to prove it, which means I have to apply for a new card and then they told me I have to close my account and then re-open it. So Im just going to reopen it. aI just recently found out that they open my sons account when he was XXXX XXXX years ago and I just found out recently that he has the wrong Social Security number because a gentleman came in with that same Social Security number now they want me to jump through hoops to prove it, which means I have to apply for a new card and then they told me I have to close my account and then re-open it. So Im just going to close it after many decades there even after all the scams that I see are still happening. Lastly, Ive been getting charge once again for XXXX XXXX monthly fee for not having a mortgage which they know people dont have but of course Ive had the balance that Ive needed. lastly, Ive been getting charge once again for XXXX XXXX monthly fee for not having a mortgage which they know people dont have but of course Ive had the balance that Ive needed. and then they hired that youre getting charge for it because it does not come out under your account statement. I found it when I was looking at my balances and more information. Its at the bottom not even highlighted anything just says manage monthly fees, so I just happen to click on it and sure enough there it is! Since XXXX!!!! It's all fishy and unprofessional. Why are they still allowed to do business?! I'm headed to a credit union! There is many years were they just charge so many fees when people were going through tough times, probably created by then, overdraft fees galore! Theres many years where they just charge so many fees when people were going through tough times, probably created by then, overdraft fees galore! I was a struggle in single mom for years and it made my life XXXX because yes, I did bounce checks years ago when they werent things in place, and I got charge for it, which never made sense to me. People are struggling why would you do that? I don't want to know how much I've paid in fees. I was a struggling single mom for years and it made my life XXXX because yes, I did bounce checks years ago when they werent things in place, and I got charge for it, which never made sense to me. If people are struggling why would you do that? And I said to myself why did they stick around with them? Oh, because Ive been around for years so they have to be legit. And I said to myself why did I stick around with them? Oh, because theyve been around for years so they have to be legit. I was so wrong. And then I would think to myself well they got caught in a scam, so theyre probably better than the most now. I'm so native! I would think to myself well they got caught in a scam, so theyre probably better than the most now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation