Consumer complaint received 2019-10-23
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX XXXX XXXX is reporting incorrectly to Experian and XXXX  a collection of {$1600.00} on the XXXX XXXX XXXX XXXX partial account number XXXX. ( Please see page attached from my credit report. ) The total balance of the loan was no more than {$600.00} in total. I lost my wedding ring and purchased another one. The jewelry store was offering a financing option through XXXX XXXX XXXX. The offer was ( 90 ) days same as cash. The terms of the agreement were that the loan had to be paid off within the ( 90 ) days in order to avoid being charged interest on the loan. Prior to the ( 90 ) day mark I called XXXX XXXX to make the full payment so I would not get charged any interest. XXXX XXXX scheduled a time for their billing department to call me so I could make this payment. I never received the telephone call. They purposely avoided calling me so that I would be delinquent in making the payment. I immediately began calling XXXX XXXX. When I finally was able to reach someone in the billing department, the man I spoke with told me I was going to have to pay additional fees and interest when making this payment. I explained to him that I was well within the ( 90 ) day time frame when I made arrangements to pay this off, but that no one ever called me back. I re-stated their terms of the loan as advertised and that I was making every effort to pay this loan off timely. We were able to agree upon my offer of making ( 2 ) consecutive payments. Upon doing so, they promised that I would not be charged with a late fee or any penalties. Again, I was told that someone in the billing department would call me that same day so I could make the first scheduled payment. I never received a call. This was over ( 4 ) years ago. Last year I was contacted by XXXX XXXX. I spoke to another representative and she told me that the previous arrangements made were unacceptable. She insisted I pay double what the loan amount originally was for. I told her I was willing to pay the agreed upon amount previously negotiated. She told me she would have to research the information and she would get back with me. I never heard from her again. I recently discovered there was a collection on my credit report from XXXX XXXX. I immediately contacted XXXX XXXX only to be informed that XXXX XXXX sold this debt off and it is now being reported as a collection. The balance amount being reported is incorrect and this account should never have gone to collections. This incorrect reporting of a collection is harming my credit score and this line item needs to be removed from my credit report. I have contacted the ( 2 ) bureaus to remove this however, I have not been successful.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation