Consumer complaint received 2020-08-31
Company: Express Recovery Services, Inc.
State: UT
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I attempted to contact Law office of XXXX XXXX in XXXX and then again in XXXX. I am attaching what they responded. Prior to that I had called and asked to work out a payment plan. The representative wasn't abusive but was rude and did not try and answer my questions. I asked what the next step was and she did not respond or address it. When I emailed, I asked them to listen to the call ... no response. I sent a second response in XXXX and all they responded after that, is that they don't communicate through email. No phone call to me. I feel I attempted to resolve it and they have not done their part at all. 

Here is the email : XXXX To : XXXX   Our office does not correspond via email. Please contact our office at XXXX. 
Thanks, XXXX XXXX XXXX XXXX XXXX for Express Recovery Services , Inc . 

P.O. Box XXXX XXXX XXXX XXXX UT XXXX Direct Dial : ( XXXX ) XXXX Facsimile : ( XXXX ) XXXX XXXX This communication is intended for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is prohibited. If you have received this communication in error, please immediately notify us and destroy any copies which you may have. The information contained herein is attorney-client privileged and confidential. This is an attempt to collect a debt. Any information obtained may be used for that purpose. This communication is from a debt collector. 
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From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2020 XXXX AM To : XXXX XXXX XXXX XXXX Subject : Fwd : XXXX XXXX A month has gone by and zero follow up from you or your office. I guess I should not be surprised by your representatives unwillingness to resolve this matter. 
Sent from my XXXX Begin forwarded message : From : XXXX Date : XX/XX/2020 at XXXX XXXX  MDT To : " XXXX '' XXXX Subject : XXXX XXXX Good morning, I have tried to contact your office and work out a plan but the only option of 7 months is not feasible for me or my son. He is an adult but is unemployed at this time. He did give me authorization and I have offered to assist him but its impossible to speak in a civil manner with your representatives. I encourage you to listen to the recorded call. 

I have requested to know what the next step is if my son, XXXX XXXX, is unable to meet the 7 month payment plan requirement. The representative said she didnt know. You are required to let me know what the next step is and she should know what are the possible outcomes, yet offered no advice or information. All she told me is she didnt know what resources my son has. Clearly Im not asking about his resources. I want to know what is the next step if he is unable to pay this. I would appreciate some information from someone who is willing to communicate. If that is possible, please contact me at ( XXXX ) XXXX. Thank you! 

XXXX XXXX Sent from Mail for XXXX XXXX

Company response to consumer: Closed with explanation