Consumer complaint received 2018-08-31
Company: Quality Loan Service Corporation
State: WA
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX XXXX Theft of Home Equity Scheme by XXXX XXXX XXXX XXXX XXXX XXXX to : XXXX XXXX ( XXXX ) ; XXXX XXXX ( XXXX ) ; XXXX XXXX XXXX, I have contacted you previously about this matter of my Reverse Mortgage Serviced by XXXX XXXX XXXX. I am asking you to take serious note of this- I am NOT Delinquent on Property Taxes and have not been EVER. 

I am attaching documents Approving my Sr. Discount approval worksheet provided to me in XXXX. Process beginning for approval in XX/XX/XXXX and Ending in XX/XX/XXXX.This was Retroactive to all of XXXX, and my Sr exemption tax reduction Began for the first semester of XXXX. Payment was reduced from {$2700.00} to {$760.00} per semester.XXXX XXXX XXXX FORCED me to pay the full amount of {$2700.00} for the first semester - depriving me of my civil rights and paying the larger amount directly to XXXX County on my behalf while not owed. I returned the amount paid to the Assessor on my behalf to XXXX XXXX XXXX 

Subsequently -- this overpayment resulted in a credit for THREE semesters of tax payments. ALL THREE SEMESTERS ARE PAID IN FULL AND COMPLETELY CURRENT TO DATEXX/XX/XXXX. NO TAXES ARE DELINQUENT. 




YET despite multiple conversations and faxing of approvals to customer service at XXXX XXXX XXXXXXXX As Directed-They continue to DENY my full approval of the reduced tax rate. 



I have attached the work sheet and approval status provided to me by the XXXX County Assessor,, THE ONLY DOCUMENT TO BE PROVIDED TO ANYONE- BE IT THE PROPERTY OWNER OR LENDER. While XXXX says it is not an approval - if they read upper rt corner says APPROVED. That's the document provided by XXXX County for the whole process. 

The Clerk who approved me also wrote a letter in explanation of the application approval. 



The documents are self explanatory and clear to all reading individuals. The county makes no public website adjustment in taxation amounts in the year of approval. It is only made to the property owner.Of which I provided to XXXX the approval paperwork and they Blew off as false. Now I know it was PURPOSEFUL.. It was intentional not to approve the document. 



Despite my pleadings with staff of XXXX customer service-They have refused to accept the VALID reduction of my tax amounts and the documentation of such.- FACT IS- we are all being force fed the large payments, completely unwarranted- UNWANTED AND fully UNREQUESTED -Payments are made directly To XXXX County by XXXX XXXX XXXX on my behalf with NO NOTICE. The second Semester Despite my documentation of approval to the program- XXXX XXXX XXXX still stood by their decision to send LARGE tax payments for me REGARDLESS OF THE FACT all taxes are paid in full and current to date. Hence -- -- The recent over payment amount of {$2900.00} - The Amount of the 2nd over payment is available for return to them. However I want ALL to know of the Scheme XXXX XXXX XXXX has to force homeowners into a FALSE DEFAULT The light has gotten brighter- XXXX XXXX XXXX   has also made FALSE claim I HAVE NO HOMEOWNERS INSURANCE POLICY. I have attached documentation of my policy - continued thru the years - XXXX to now renewed XX/XX/XXXX to XX/XX/XXXX. Paid in Full Notification was sent XX/XX/XXXX as per XXXX instructions by XXXX XXXX XXXX and XXXX XXXX XXXX to : XXXX XXXX XXXX XXXX. 

XXXX XXXX XXXX XXXX XXXX TX XXXX It is now ever Apparent that XXXX XXXX XXXX is seeking to STEAL My Home Equity. All of these actions are purposeful. 



YOU and Quality Loan Service Corp of Washington are party their Scheme. 



I Intend to SUE You Personally if you do not resolve this immediately. 

I Intend to SUE Quality Loan Service Corp of Washington. 

I Intend to SUE XXXX XXXX XXXX. 



MY Taxes are paid to date in Compliance with XXXX County Regulations. AND WERE PAID EARLY. There is no default with XXXX County now or ever. 

My Home Insurance is and has been in effect since XXXX! No Default there. 



This is absolutely BOGAS and I intend to take it to the Supreme Court if NEEDED. 







The problem is XXXX XXXX XXXX working tirelessly to force homeowners in to a false default to Steal their home Equity. I am sharing all information with XXXX XXXX, XXXX XXXX, Washington State Attorney General, The XXXX XXXX, The XXXX XXXX and all XXXX magazines and Social Agencies. XXXX and FHA also have been notified. WA STATE Mortgage Regulatory Agencies. 



XXXX XXXX -- An immediate Response and Solution from you is requested. 






XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX XXXX XXXX Attachments : Home Owners Policy and Payment Information and Date of Activation. 

XXXX XXXX Tax assessment and payment record. Approvals for Sr discount.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation