Consumer complaint received 2019-02-12
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
I applied for the Barclays Ring Mastercard on XX/XX/XXXX, to utilize the balance transfer feature offered by the card. At the time of application, I requested a balance transfer of {$9000.00}. I received notification via email on XX/XX/XXXX that I was approved for the credit card. I received the credit card on XX/XX/XXXX, and activated the card as well as the online account on the same day. I noticed that the {$9000.00} balance transfer had not been processed, so I requested the balance transfer again - this time through the online account and in the amount of {$10000.00} ( I thought this was the same amount I originally requested, but did not have a record of it after the application was submitted ). On XX/XX/XXXX, both balance transfers ( one for {$9000.00}, and another for {$10000.00} ) were processed, so that the new Barclays Ring account now showed a balance exceeding the credit limit, in the amount of {$19000.00}. The credit limit for this credit card is {$15000.00}. I don't understand how both of the balance transfers were even allowed to process, as they took the balance beyond the credit limit. I immediately called Barclays ( XXXX ) to resolve the issue. The representative I spoke with opened a case number ( XXXX ) and told me this issue would take 8-10 business days to resolve. Those days past, and nothing changed with the account. Also at this point, my credit score took a large negative hit because this new account exceeded the credit limit ( XXXX down to XXXX ). I  called Barclays, gave them the case number, and was told that the case is still pending with no further update. I continued to call Barclays back, on an almost weekly basis ( ~7-8 times ), and was given the same update each time. The representatives recorded down which balance transfer to reverse, and indicated the balance transfer fee would be waived when the case was resolved. On one call, I was also told NOT to make any payments until the case was resolved, and all late payment fees would be reversed. Today, XX/XX/XXXX, I called and spoke with a representative ( XXXX? ). She told me the same story and provided the same update. I asked to speak to a manager ( XXXX ). The manager told me that because the balance transfers are over a month old, there was nothing Barclays could do to reverse the balance transfers. He suggested I contact my other credit card company and ask them to send me a check in the amount of one of the balance transfers. And then I cash that check and pay off one of the erroneous balance transfers. It was now my responsibility to fix Barclays error. I asked what had been happening the whole time the case had been open, when it seemed he was able to easily give me this answer when so many others provided non-updates. He apologized and said there was nothing Barclays could do at this point, except remove one of the balance transfer fees and waive the late payment fee that was assessed after XX/XX/XXXX. 

I just paid the necessary amount on the Barclays Ring account so I am no longer exceeding the credit limit. It sounds as though Barclays will be taking no further action at this point.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief