Consumer complaint received 2020-11-22
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
I have suspected XX/XX/XXXX, and Regions Mortgage, of embezzeling through escrow and false term life insurance policys ( forgery and false documents ) and trying to charge me every month, for falsely charging for property inspections.That I know for fact.Were NOT CONDUCTED. And have been doing so scince The day I moved in. In XXXX of XXXX. I have requested over three different occasions from XXXX through XXXX to file for a family hardship and only got response of threats from both XXXX  and regions together in the form of harassing phone calls and in certified mail. There are a lot of other four instances that need mentioned as far as unlawful business practices that they have committed upon me throughout 12 to 13 years. I feel like I am losing my mind it is emotionally stressing me out thinking that I might have to keep dialing down to this scrutiny for another 12 years and having to work three different jobs only to witness them stealing my money and the amount of the house not going down that I owe. I do not understand how they can charge me extra fees and everything even if there is nothing being stated in the interest column because we do not pay interest on our XXXX homes. They put it in different formation and I will never ever be out from underneath the deal with the XXXX I have made with XXXX. There for this year round XX/XX/XXXX I gave permission for first home resources to do an audit on regions they said that they had submitted things to the Consumer Protection Bureau however when I call the Consumer Protection Agency of my state they can not find anything under my name or my residency. I am completely glad that I did not pay the {$2100.00} to first home resource because I'm not for certain that they even did file the information of embezzlement the proof that I needed. I did not have the {$2100.00}. Not to mention the amounts that XXXX has brought before me and the amount on the statements for Regions do not concur with each other or one another. I just want to be out from underneath this Albatross I feel as I'm going mad I already have a XX/XX/XXXXcondition and I have documentation proving of this XXXX. It is completely throwing me over the edge physically and definitely mentally. What I thought was going to be an asset to my benefactors if something should happen to me has only ruined my life. Please I need help please I was trying to get help through first-time resource but I can't afford them ... I have requested over three different occasions from XXXX through XXXX to file for a family hardship and only got response of threats from both XXXX  and regions together in the form of harassing phone calls and in certified mail. there are a lot of other for instances that need mentioned as far as unlawful business practices that they have committed upon me throughout 12 to 13 years. I feel like I am losing my mind it is emotionally stressing me out thinking that I might have to keep bowing down to this scrutiny after another 12 years and having to work three different jobs don't lie to witness them stealing my money and the amount of the house not going down that I owe. I do not understand how they can charge me extra fees and everything even if there is nothing being stated in the interest column because we who live in XXXX  houses do not pay interest that is one of the perks. But not if they're embezzling through everything that they can on the side. And when I contacted XXXX  and ask them about this they replied and I quote how can you complain when you pay less than anyone you can even pay that anywhere else a month that's their explanation they never look into it either. I need help getting out from underneath of this I looked up how I need to proceed I did read the white paper the United States government I do know where Consumer Protection Agency originated and it originated because of real estate I need your help you guys please call me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation