Consumer complaint received 2021-09-09
Company: BARCLAYS BANK DELAWARE
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XX/XX/XXXX Noticed my Credit Score/Rating was dropping. Since there was no reason, looked up the reason. Thousands of dollars were listed on Barclays XXXX XXXX XXXX when no purchase was made since XX/XX/XXXX. 
Tried to log into my Barclays online account using my login and password. My login would not work. 
1st call on XX/XX/XXXX : Using the phone number on the back of my credit card, I phoned Barclays to find out what was happening to my account. Was told that the credit card I had was no longer valid. Told that another card was issued and that multiple charges were made in XXXX and XX/XX/XXXX, all fraudulent as I confirmed with them. Credit card that was issued by Barclays sometime in XXXX (? ) was not even in my possession at the time. Barclays stated that they would cancel that credit card and issue me another. When they told me where they were mailing it, it was the wrong mailing address. I had Barclays correct my mailing address so that it was the right one, one that I have had for over 20 years. 
2nd call on XX/XX/XXXX : In looking up fraud charge handling and filing with XXXX , XXXX and XXXX I found the name XXXX XXXX XXXX and her address in WV. I again contacted Barclays where they told me that she was an authorized person on my Barclays credit card. I told them that there was never an authorized user on ANY of my credit cards, EVER. They told me that was the address they were using. Of course I told them to stop! 
3rd call XX/XX/XXXX : Contact Barclays after I received a letter from them stating " We received your request to remove XXXX XXXX XXXX from the XXXX XXXX XXXX XXXX Card account referened... This request has been processed... '' I tried to talk with the correct departments to let them know that I never gave permission for an authorized user of my credit card. I also told them that I with all that occured, it was Barclay 's own people who set up the fraud by issuing a brand new credit card, with a new credit card number and a new address without my knowledge or verification or communication that this had even happened. Now, the account and all the fraudulent charges are under review for " 60 to 90 days ''. I had absolutely no knowledge of Barclays even switching everything on my credit card nor can I even log in to my account online since someone changed all access information. 
Please help me as this sounds completely like an inside job at Barclays at this time. I still have not received my new credit card so that I can even get to a login and look at all the damage done by Barclay 's authorized person. Why did Barclay not tell me about this fraudulent authorized user when I called the first time? Something seems really suspicious and off with this entire situation and I am requesting someone else oversee Barclay 's process. Thank you for any assistance in this matter. As a side note, I will be cancelling this credit card once I can get back into my online account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation