Consumer complaint received 2022-04-16
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/22, I stopped by the XXXX XXXX XXXX to open a claim for seven unauthorized charges that were on my account. I spoke to XXXX XXXX, a Financial Relationship Consultant. While I was explaining the situation to XXXX XXXX. I noticed that she was not paying attention to what I was saying because I immediately noticed that she was not making eye contact with me which I consider to be rude on her behalf. Indeed, she did ignore me because she kept asking me questions about the merchant when I spent a good ten minutes talking about the merchant. She was acting as I was making things up, she took a long time to create those claims. At the end, she kept asking me questions about how the unauthorized occurred. I'm not sure if XXXX XXXX needs more training at work or if she likes to work with customers. 

A few days later, I found out that the person that she was typing to that day of the claim was XXXX XXXX, the Branch Manager. Two days later, XXXX XXXX called me to inform me that he was going to close my account. Without hearing my side of the story he decided to close my account. Apparently the Consultant felt verbally aggravated by the way I was making my argument about the unauthorized charges. XXXX XXXX never asked me what was the reason that I was upset and how he can assist me in resolving my claims, instead he decided to close my account. Since XXXX XXXX closed my personal account, I'm not sure if I'm going to get my {$76.00} back because he closed the account. The {$11.00} unauthorized charge was for the XXXX application. I have a different card on XXXX 's files application which is XXXX XXXX and I never change it to the region 's bank card. Also, those unauthorized charges caused my account to go to a negative status and be charged {$36.00} dollars for overdraft fees. I strongly believe that XXXX XXXX and XXXX XXXX failed to handle my unauthorized charges issue in a professional manner. It's been XXXX weeks since I made a claim and I still have not received any notification about the determination taken on my claims. My remaining balance was {$140.00} prior to making the seven claims. There were {$76.00} unauthorized charges plus {$36.00} of overdraft fee which I kindly ask XXXX XXXX to refund to my bank account that was positive and failed to protect the customer account the way that it should be. This situation has been very inconvenient because I have not been able to make my monthly payments. I would like to know if I can re-open a checking account. I would like to know if I can be compensated for all the inconveniences and the bad treatment from XXXX XXXX and XXXX XXXX. 

On XX/XX/22 I spoke with XXXX, a Supervisor at the General Corporate Department in XXXX, Florida and opened an investigation against the Branch Manager XXXX XXXX and the Consultant XXXX XXXX. The complaint number is XXXX. 


Claim ID Total Amount of Claim Claim Type XXXX {$32.00} Merchant XXXX {$11.00} Merchant XXXX {$1.00} Merchant XXXX {$5.00} Merchant XXXX {$25.00} Merchant On XXXX XXXX I received a letter in the mail which states that they are not going to refund my {$76.00} instead I just received a Cashier Check for the remaining balance which was {$140.00} plus the {$36.00} overdraft fee a total of {$180.00}. I strongly believe that XXXX XXXX the branch manager of the XXXX XXXX location closed my account with the intention of not refunding my {$76.00} that is part of the unauthorized charges.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief