BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2018-01-17
Company: CITIBANK, N.A.
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted you after you asked them to stop

Complaint:
Good afternoon, I had a XXXX credit card account which I closed for bad customer service back in XXXX. In XX/XX/XXXXI started to receive calls from their Collections department that I owe money on the card. I was on the phone with different representatives from fraud department, security investigations, and disputed the charges that appeared on my card as I was not familiar with. Since then I am told that charges are either taken care off and are disputed or other times when I call Im told that I accepted the charges. I keep telling the representatives that I did not accept the charges and I want to have them disputed. Every time I call I ask for the representative name, id no. and department. Sometimes I get the name but the ID number I do n't. Sometimes I get disconnected. Other times I get a fake id no. 
Here are some of the times I called Citi and after long hours on the phone nobody helped me. 
1st call I registered with the Fraud Dept I spoke with XXXX XXXX On XX/XX/XXXX I also called them on XX/XX/XXXX & XX/XX/XXXX and was told fraud claims is handling the problem. No id or name was given. 


I also spoke on XX/XX/XXXX with XXXX from Collections. 
Dept XXXX Then got transferred to Fraud- XXXX XXXX - fraud Dept Id XXXX XXXX- XXXX ( who gave me a fake ID ) Told me to call onXX/XX/XXXX as will be taken care off. 

I called on XX/XX/XXXX spoke with Collections then fraud. 
ID no Fraud Department XXXX then XXXX XXXX ( fake name and id as onXX/XX/XXXX the representatives told me that id no does n't exist as the people that spoke to me she sees their ID numbers to be XXXX and XXXX. 

Collections called me after I told them to put me on their Do not call list, on XX/XX/XXXXSpoke with Id XXXX, XXXX who transferred me to XXXX after I requested a supervisor. 

XXXX 's info is Id XXXX and she 's with Collections Department. 
She told me she ca n't help me and she is not allowed to stay on the phone with me while I talk to Security Department/Fraud then transferred me to XXXX, ID XXXX XXXX said other department will help me and transferred me to Security Investigations department. 

XXXX Security investigations department Got transferred to XXXX who did n't want to provide her Id no.and hanged up the phone prior to finishing the conversation. 

I called back on XX/XX/XXXX at XXXX XXXX and spoke with XXXX ID XXXX who said he ca n't provide email or any other info and told me I will be called bac

k tomorrow. My almost perfect credit score is down over 120 points and t
his is affecting my tremendously.

Please help as I am not getting any help from CitiBank Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-01-17
Company: AES/PHEAA
State: NY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
My issue is with you as a Protection agency who is suppose to protect people from bad business practices and 11 years later, it seems that you are probably no more than an F with the BBB. Come on, the student loan SCAM has been going on for years and it still persists and the big question is why. The answer ... $ $ $ $ . There is no other way to look at this. People are sited all over the web on different sites explaining their personal stories and how theyve been misled and stalled when trying to address their problems and the shame is that they have to lean on you ... a created government body to help. Imagine that. Another government body that we have to use to get this done. When I used you for another company issue, you sent my complaint to the company and took their response, closed the case and that was your job completed. What a shame. Do something about the student loan scam since that was why you were created in the first place ... to go after businesses that XXXX people.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-01-17
Company: Navient Solutions, LLC.
State: WI
Product: Student loan
Sub-product: Private student loan
Issue: Getting a loan
Sub-issue: Fraudulent loan

Complaint:
I was recruited for my loan through the recruitment officer who came to the school to recruit me to go when I was XXXX years old and did not fully describe the details to the loan to my mother XXXX XXXX and I. Later I was talked into deferments ( after harassing phone calls threatening my mom they were going to take everything she had ) then I was not fully explained that that would incur interest. Also when the company was formerly known as XXXX XXXX I would get phone calls from my mother 's sobbing because their employees of customer service would call my mother and threatened to take her house and threatened her financial standings and so I would then get talked into going into deferment and be talked into that over and over until my interest is now at 10 % or more and i incurred around {$10000.00} in interest as well and can not work in with any of the " education '' from this college either. The credits do n't transfer. This loan is HUGE so i ca n't get any other student either and i also was not made aware that there was other programs that it was possible i could 've qualified for that would 've helped me with my loan so instead i have now incurred quite a bit of Interest I also was not able to finish my degree fully due to severe allergic reaction at the college after XXXX XXXX threatened insubordination. This is after being recruited and now XXXX XXXX XXXX XXXXXXXX Minnesota is closed. I am looking into further action with a lawyer at this point if action on this isnt satisfactory.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-09
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XXXX reported my student loan as delinquent. Per Covid relief cares all student loan payments should be paused and no collection effort should be reported until XX/XX/XXXX, XXXX XXXX has also been applying interest to my student loan. Not complying with Government policies. I have a subsidized and unsubsidized student loan through XXXX and they are federal loans.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-13
Company: Couch Lambert LLC
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
1. On XX/XX/XXXX, I, XXXX XXXX entered into a settlement agreement XXXX XXXX XXXX XXXX XXXX in regards to Cause No. XXXX ; XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX In the 9th Judicial District Court of XXXX XXXX XXXX TX XXXX 

2. XXXX XXXX XXXX claims to represent XXXX XXXX in Cause No. XXXX on an alleged debt of {$30000.00}. A full settlement amount for {$16.00}, XXXX was reached with a payment schedule of 16 months. 

3. On or about XX/XX/XXXX I received a letter from XXXX XXXX, a law firm located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, LA XXXX, demanding payment for {$450.00} in reference to File Number : XXXX. 

4. On XX/XX/XXXX, I sent an email to XXXX XXXX XXXX, Collection Manger ( XXXX ) requesting an accounting of payments made to File Number XXXX. I did not receive a response. 

5. On XX/XX/XXXX, I sent a follow up email to XXXX XXXX XXXX, Collection Manger ( XXXX ) requesting an accounting of payments made to File Number XXXX. I did not receive a response. 

6. On XX/XX/XXXX, I sent an email to XXXX XXXX XXXX, Attorney ( XXXX ) and XXXX XXXX, Director of Operations ( XXXX ) also requesting accounting of all payments made to File Number XXXX. 

7. On or about XX/XX/XXXX I received a letter from Couch Lambert, a law firm located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, LA XXXX, demanding payment for {$15000.00}. in reference to XXXX XXXX : XXXX ( See Attached Exhibit C ) 8. At no time have I ever received a response to any of my requests for the accounting of all payments made to file number XXXX. 

9. On XX/XX/XXXX, I sent a request for validation to Couch Lambert, LLC who is located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, LA XXXX, via USPS Certified Mail # XXXX XXXX XXXX XXXX XXXX in reference to Account Number XXXX XXXX. On XX/XX/XXXX, I sent a request for validation to Couch Lambert, LLC who is located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, LA XXXX, via USPS Certified Mail # XXXX XXXX XXXX XXXX XXXX in reference to Account Number XXXX XXXX. As of XX/XX/XXXX, I have not received any response from Couch Lambert, LLC or XXXX XXXXXXXX XXXX to any of my attempts to communicate.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: SUNRISE CREDIT SERVICES, INC
State: NY
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I have no knowledge of this debt. Please provide physical proof, original contract with my signature on, any and all cancel checks, I'm requesting for a debt validation of this debt or delete the negative report off my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-09
Company: ACIMA CREDIT, LLC
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I have filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over 30 days and I have not received any investigation results.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-19
Company: BSI Financial Holdings, Inc.
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
BSI Financial Services my VA home loan, they have made several errors on the account and i have NO Impound or Escrow account never have,. I tried emailing and call for over two weeks still no response at all.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: REVERSE MORTGAGE INVESTMENT TR
State: AK
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
I have been making attempts to pay off in full a reverse mortgage loan since last fall. After multiple attempts the collection agency continues to not communicate and tell me how much the final payoff amount is and where & how to send it in. Please see attached document with detailed information and chronology of my attempts to communicate with Reverse Mortgage Funding, LLC.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-14
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: VA mortgage
Issue: Closing on a mortgage

Complaint:
Signed a mortgage in XXXX and XXXX 's Office around XX/XX/XXXX and closed on XX/XX/XXXX, were charged an extra {$850.00} for closing costs ( never disclosed at the time of the origination of the promissory note from XXXX XXXX ) after we were assigned a mortgage originator, XXXX XXXX XXXX, XXXX. We never signed a contract with Wells Fargo, NA nor received a promissory note for the changes to the loan ( changed the terms of the loan by increasing the rate and monthly payment amounts without a discussion or approval or disapproval of the loan agreement, no TILA followed, and violations of the notification of auction, and the collusion of Judge XXXX XXXX XXXX XXXX - he was a board member of XXXX at the time of the Final Hearings and allowed the Banks ' attorney, XXXX XXXX XXXX ( a known mortgage and foreclosure " mill '' ) to file after the deadline for the amended complaint, they never amended the complaint, just resubmitted the one from previous and did not make full discovery by producing the original, elonged note with the appropriate signatures ) ; we were foreclosed on by Plaintiff on XX/XX/XXXX ( XXXX ), less than the required 120 days of missed payments for default status with no notification of arrears nor contact to resolve. I was pro se, since the XXXX ( XXXX ) attorney 's I had hired at first were threatened and recused themselves. I don't blame them one bit, the judges and clerk, XXXX XXXX were derelict and corrupt in their actions. Judge XXXX XXXX now sits over my Dissolution of marriage, and he has shown a distinct bias towards me as the Petitioner ( XXXX ) and has allowed the Respondent to violate the jurisprudence of the trial, as they had done during the foreclosure. Several times during the foreclosure the bank 's attorney 's violated the TILA, the proceedings with mis-filings, and there were XXXX ( XXXX ) periods of greater than 120 days of inactivity, but as soon as the case was about to go to statute of limitations ( XXXX years ) the judge disregarded the Discovery and dismissed my claims of collusion, kicking me out of his court room and adjudicating without following the jurisprudence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: AMCOL Systems, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
AMCOL system Acc # XXXX Amount {$480.00} It shows delinquent It should be paid by my health insurance Company stop billing me and report the account to the credit agincy Please remove this account from my credit report

Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I have made several attempts to verify and validate the debt and it was unsuccessful. The information is being incorrectly reported and since they havent responded nor validated or verified the debt it needs to be removed from my credit report due to FCRA laws as its adversely affecting my credit and score and my opportunity to be approved for a mortgage

Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-09
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
Hello and a good day to you and thank you for your time. 
On XX/XX/XXXX. i sent Coinbase a crypto currency wallet/app. {$2500.00} to open an account, did so with no problem, i personally wired them that amount, minus {$45.00} for the wire fee for the purchase of a crypto coin, on the XXXX. of XXXX the next day, Coinbase fraudulenty withdrew from the same account i used to send them the monies and exact {$2500.00}, for this was done without my knowledge, and with no consent for them to do so.The minute i found that out i sold what i had just bought at a loss of {$400.00}, just impossible to deal with, there app. is constantly down, customer service is just and endless loop of getting nothing done, asking the same questions over and over and not doing anything about it, extremely, extremely frustrating.My bank went in and was able to recover the second non authorized charge on the XXXX. of XXXX, other then that these people are non-existing.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: CAC Financial Corp
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Hello, I Am XXXX XXXX. I Am Trying To Clean Up My Credit Report. Ive Not Spent Any Time In XXXX XXXX Hospital. I Have Two Bills That Are {$2200.00} & {$670.00}. 
Would You Kindly Take My Name Out Of Your System Please! 

Thank you

Company response to consumer: Closed with explanation
Consumer complaint received 2018-01-17
Company: ALLY FINANCIAL INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have a loan that is being reported incorrectly to the bureaus in regards to payment activity for my car note on my XXXX XXXX XXXX by Ally Financial. I sent over to the company a copy of my bank statements showing the deductions from my accounts along with a copy of the payment history that was privy to me on Ally Financial 's website. They have me thirty and sixty ( 30 and 60 ) days late for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX when {$2100.00} was paid on XX/XX/XXXX, then {$710.00} on XX/XX/XXXX. The next payment was made on XX/XX/XXXX in the amount of {$620.00} because they stated that was all I had to pay for that month because an arrangement was made setting aside the full payment, then {$710.00} on XX/XX/XXXX, and then again {$710.00} on XX/XX/XXXX. XX/XX/XXXXwas missed therefore I paid two car notes in XX/XX/XXXX in the amount of {$1400.00} for both months. I paid XX/XX/XXXX 's car note on XX/XX/XXXX in the amount of {$710.00}, and the XX/XX/XXXX 's car note on XX/XX/XXXX in the amount of {$710.00}. Also I have a ten day grace period every month ; just wanting to make mention of that. Then they attempted to withdraw from my account on both XX/XX/XXXX and XX/XX/XXXX in which they should not have been trying to do, then received XX/XX/XXXX's payment on XX/XX/XXXX in the amount of {$710.00}. Then XX/XX/XXXX for {$710.00}. I am in forbearance until XX/XX/XXXX because of the conflicts of interest, and therefore did not have to make a payment on XX/XX/XXXX in which the supervisor stated I would not have finance charges nor extra fees for that month, nor would there be any negative reporting to the bureaus. In addition per my request at the very beginning of the loan, I expressed wanting all payments to go to the principal of the loan. I told them to make a note of my request in my file because to pay with a representative is a fee. To pay online is free. They claimed to have noted the account. My request has been unfulfilled from the beginning, and still ongoing. Furthermore, I am being charged excessive finance charges, late fees, and other hidden expenses unjustly. I have addressed all of this to the company as I continue to file disputes against them with the reporting agencies as well. I seem to have no other recourse. I ask that you help me resolve this ongoing issue with these companies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-12
Company: I.Q. DATA INTERNATIONAL, INC.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hello, I Am XXXX XXXX. I Am Trying To Clean Up My Credit Report. I Had Rented An Apartment, I Think In XX/XX/2014 At XXXX XXXX Of XXXX. I Paid My First Months Rent & Deposit, Shortly In Two Weeks I Was Unable To XXXX  For One Month Due To XXXX XXXX XXXX XXXX XXXX XXXX. I Had To XXXX  For Month Without Working & Had No Money. I Explained To The Apt Manager My Condition. I Immediately Had To Sell Everything I Owned and Move Out. I Was Issued A Bill For {$1400.00}. This Bill Isnt Even Close To What My Rent Bill Was. Please Erase My Name and Debt Off Of My Credit. I Have Been Homeless Since That Day! 

Thank You

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-02-12
Company: Bridgecrest Acceptance Corporation
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Ive had 2 loan modifications in XXXX and one in XXXX. The account now shows current but the history still shows XXXX days past due. Part of the modification process is to bring the account current and Im doing so the credit history for that time was supposed to be updated to show current. Under the laws of the FCRA this accounts history isnt being reported properly and it is adversely affecting my credit and score. Please remediate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-02-05
Company: Paypal Holdings, Inc
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
i use XXXX  and have my credit card attached to the account on my phone i had someone take my phone and then charge me XXXX I called XXXX  and they refused to reverse the charges

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have disputed and submitted multiple complaints about XXXX XXXX inaccurate information on my credit report. XXXX XXXX is in blatant violation of the FCRA. They are reporting an account that has been charged off as an open account with late payments. XXXX XXXX has also deceptively changed the reporting history in this account and upon investigation keeps sending false information to the credit bureaus. It is plain to see XXXX XXXX are reporting 120 and 180 day late payments. The record also reflects there has been no payment om this account for 4 years. Which means 120 and 180 day late on my credit reports is inaccurate information and against the law. I have tried to resolve this many times with no resolution. By law per FCRA XXXX XXXX and Credit Bureaus must report accurately. They knowingly have not and thus continue to affect my credit and my life in a negative way. This information must be corrected to report accurately or I will be forced to take legal action against XXXX XXXX, XXXX, Transunion and XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation