Consumer complaint received 2019-04-05
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: DC
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Yesterday, XX/XX/2019 - I received a call from XXXX - they left me a message identifying themselves as XXXX from the XXXX XXXX XXXX XXXX and she said I had to contact XXXX, and provide a case number XXXX, which I did. The lady who answered the phone presented herself as XXXX XXXX, from the XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX # XXXX, XXXX, CA ( I have searched on XXXX, and there are 58 records found for XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX and none had the name of her Company, XXXX XXXX XXXX XXXX XXXX - and neither under her name ; but I found someone on that list named XXXX XXXX XXXX XXXX Age XXXX and I can't say that she is the same XXXX that left me the first message from XXXX, who reside in XXXX, CA ). Well, XXXX XXXX said that HSBC had sold them a bill under my name. I asked the name of the company I supposedly owed some money and she didn't provide that to me. She said a civil motion was placed under my name, XXXX XXXX XXXX, Social Security Number ( She spoke out my full Social Security Number over the phone ) of a bill in the amount of USD {$2900.00} that could be settle for USD {$820.00} over the phone or at the end of the call they would proceed to send my case to Court. I said the same rights you have out there to request this payment, I have in requesting more information about it. She said a letter was sent to me on XXXX ( While over the phone, I searched in my mailing box and there was nothing there and I let her know that I had just searched for it and didn't find any letter of the sort ). She said on XX/XX/2019 they had send an e-mail to me to XXXX an e-mail that I don't use any longer for more than 5 years. Then she said it was also sent to my e-mail, XXXX, I said that I never saw it before and I checked my e-mails everyday after working hours. I arrived in my office today, I searched my XXXX, and there was an e-mail. When I opened it, " There was simply a message from XXXX XXXX Authorization Request with an e-mail that I couldn't reply them back, XXXX, with a link that I should click, which I did : It was now asking me for my SS # last 4-digits so I placed it ( Since they already new my full Social Security number. On this page, one could  read a full name of an web site : Patent ( s ) : XXXX XXXX XXXX ) and clicked enter. In the new Window one just see a note from the XXXX XXXX where one could read : XXXX XXXX XXXX XXXX By signing this form, I authorize XXXX XXXX, to debit my account once for the amount indicated as a one time and final payment. Amount : XXXX, I hereby authorize the above transaction ( s ) click to sign. HSBC CARD SERVICES, - XXXX XXXX XXXX, ID : XXXX. '' This is it : no name of the company that I would owe some money and number of the account or credit card number owed, nothing. But these people have my full name, my full Social Security Number, my full address, my previous e-mail address, my actual e-mail address, and now they have my new cellular number as I contacted them twice. I have reasons to believe this is a scam because I contacted the HSBC ( XXXX ), spoke with XXXX, and was transferred to the HSBC SOLD Department ( XXXX ), spoke with XXXX ( If I got her name right ) and she didn't have anything under my name or Social Security Number. I immediately requested a copy of my Credit Report from XXXX, XXXX, and XXXX and still am waiting for it to verify if there is anything in it related to HSBC or else in the amount they told me over the phone. What you would advise me to do next? Because today, after speaking with one of your representatives, I contacted that same toll-free number and requested from XXXX XXXX their physical address ( reason why you read above their address ) and I also requested their Professional License Number and she refused to provide me with that number. So she ended the call by saying they would proceed to bring me to Court and the call was over. What else can I do, please? Oh! The most curious thing happened : After I found the e-mails sad Company had sent me, I made a forward of it to myself and never received such message from myself to myself - and guess what? I went back to XX/XX/2019 and the message no longer was available to me neither in my XXXX Inbox nor in my Sent Messages. This is just insane!

Company response to consumer: Closed with explanation