Consumer complaint received 2018-09-13
Company: Ocwen Financial Corporation
State: NH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I'll try and keep this as short as possible. Basically, my wife and I, had our lives turned upside down while I was admitted to a XXXX  hospital for XXXX  issues around XX/XX/XXXX. We had to file for Chapter XXXX bankruptcy on XX/XX/XXXX but wanted to keep the home and vehicles we had. We had an FHA Loan that was owned by GMAC. We went for a HAMP loan modification and had to submit the paperwork about 10 times because certain representatives kept on saying we were missing something which was a blatant lie and deceitful tactic that just elevated our frustration. We did file an inquiry on XX/XX/XXXX stating that GMAC wasn't complying nor assisting us with any means of saving our home. They kept on playing games with us by stating the paperwork was incomplete as we were being considered for one of HUD 's Loss Mitigation home retention plans. Our contacts were XXXX XXXX, XXXX XXXX and XXXX XXXX. The two people working for GMAC that weren't operating fairly were XXXX XXXX and XXXX XXXX. I have notes, dates, etc. that show how this company was deceiving me and my wife. Finally, we turned to XXXX XXXX XXXX out of XXXX AZ to help us. We paid them {$1500.00} to assist because of the deceitful tactics the GMAC representatives were doing to us.. To add to the pain and misery, XXXX XXXX was found to be a fraud company. On XX/XX/XXXX, eleven months after we filed for bankruptcy, our request for a loan modification was approved. It was declared as a Non-Hamp Loan Modification.The loan modification included a beginning interest rate was 3.750 %, principle deferment of {$0.00}, principle forgiveness of {$0.00}, a new payment of {$2000.00} ( originally {$2100.00} ) and made us liable for any outstanding fees and costs that may not have been included in the loan modification. To add to the sickness of this deal was that our original amount of the loan taken was {$270000.00} taken on XX/XX/XXXX. The NEW principle balance, after the loan modification, was {$300000.00}. So, they added {$30000.00} to our principle and started our loan over so that it was a 30 yr note, so we lost the four years of interest we paid on our home and the little amount that was applied to the principle. I ask, how is this legal to bury someone with a onset XXXX that began on XX/XX/XXXX which was legally recognized as an entitlement on XX/XX/XXXX. Dropping an interest rate by a few points doesn't help out at all if you're adding {$30000.00} to the principle and making us start the loan over after we paid solid for about four years? Unfortunately, the story gets worse because Ocwen takes over the loan and does absolutely nothing to assist me in getting rid of the GMAC bandaid! This bandaid was only going to put me back into the same situation after a few years because now the house is upside down like {$70000.00}? I have multiple statements, paperwork, signed documents, etc. The GMAC Account # was XXXX, the property address is XXXX XXXX XXXX, XXXX NH XXXX. We also were threatened by XXXX XXXX about foreclosure and that HUD would take ownership of the property while GMAC was playing games with us saying that the paperwork wasn't complete, even though we sent it in about ten times before they claimed they received it all ( after contacting HUD to assist ). So, Ocwen assumes the loan which is the same loan number and they use the same exact address as GMAC did while they held our loan. 3 years after we sign the worst loan modification ever, my roof has multiple leaks, water heater goes, wood is rotting near entryways while the exterior of the house becomes unbearable and unsafe for myself. and my family ( XXXX and XXXX year old children ). Now, we are still upside down like {$80000.00} and the exterior work needed to be done costs around {$25000.00} to allow for safe and clean living under our rotted roof! After about XXXX of not making mortgage payments to Ocwen, I finally decide to do a died-in-lieu with XXXX XXXX ( I think thats them ). Mind you, why would another company like XXXX take control of my loan when they know its in default and understand that the property is upside down by almost {$100000.00}? They offer {$3000.00} to get me pout of the house and sign it over to them. My questions and concerns are that no one ever offered us any way of getting our loan adjusted to a fair amount with a realistic principle that could've saved me and my family from leaving our dream home that we planned to create and share memories with for a lifetime. Instead, my wife and I almost get divorced and I basically lose my house two times. My mother moved into my home so that I could afford the mortgage but once the exterior started to rot, we all had to move because financially it didn ' ; t make sense to spend money on a home that was so upside down due to a loan modification that was ultimately going to blow up on myself and family. Unfortunately, everytime I've tried to make a claim, join a settlement and/or get reimbursed from the mortgage horror, I've been rejected and constantly never receive any call backs with answers. Now, I'm running into the wall of, " It's too late to file a claim ''? I don't think it's fair to someone like me, who is XXXX XXXX and has been shoved into so many unfair and unjust practices that these huge mortgage lenders created!!! Unfortunately, the CFPB was established right around the time of my horror show with GMAC and Ocwen! I would be extremely grateful if someone from here can find me some way to recover what has been lost! Ocwen always redirects me to GMAC while GMAC redirects me to Ocwen. I got lost in all the wrong places and my voice was never heard when I asked to be compensated for what has been done. Honestly, it's sickening that any company can still get away with these tactics because of uninformed consumers like me. Also, it's not fair that I've exposed the truth and did discover how unbelievable companies like Ocwen and Gmac were when they dealt with it's customer base and complaints. If my home resold for {$220000.00}, which it did, why couldn't I buy it from them for that amount? Why did my deal include a {$30000.00} addition to principle rather than a reduction. The reduction would've been justified due to the housing market collapse which negatively affected the true value and/or appraisal of the home. Instead, I get defeated by two big banks alongside HUD not doing enough to assist me while these unfair practices were being served to me with no one to monitor! Can someone please find me a way to gather resources lost and make this story into something positive? This ruined my entire life, put me on a XXXX  XXXX and fractured my credit two times! The stress of all this also led to my wife and I filing for divorce! After our bankruptcy was filed, we had every intention of keeping our home but soon realized that our modification was the worst business deal I've ever been a part of! When your back is against the wall, you'll sign anything to keep your home. Especially since we had two young kids who deserved a nice yard with a playground and trampoline. Also, it was a dream for them to have their own bedrooms and a playroom for all their toys! This entire fiasco began around XX/XX/XXXX  and finally ended with a deed-in-lieu that we signed about two years ago ( XXXX who got from Ocwen ). So, for six years, I struggled to keep this home that was {$80000.00} upside down. It was only a matter of time before the upkeep, needed repairs and other big expenses caught up to me! There has to be a way for me to get even and find a path, that may help me, in the future, to be a happy home-owner again? Finally, I have multiple notes, documents, invoices, agreements and letters from XXXX XXXX ' office and also the NH Banking Dept. that support all the claims I made today. With proper research, from agencies like the CFPB, I'm sure that my story will be supported and that there will be evidence that Ocwen, GMAC and even possibly HUD made very poor decisions and continued to partake in unfair practices that killed my financial situation while also stealing my home from me twice! 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, NH XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation