Consumer complaint received 2017-07-27
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
We bought our house XX/XX/XXXX and America 's Servicing Company were who we worked with. We had the balloon payment for the first year, however, in XX/XX/XXXX they allowed us to do the loan modification on the main loan ( we had a first and second mortgage on the same home ). Since this process was literally so easy breezy, when we fell on hard times in XX/XX/XXXX, I assumed it would be a similar process. Boy was I wrong!!! My husband XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( we are from Texas ) and in XX/XX/XXXX the rain was coming for so long that it slowed everything down. If the plants close, then the jobs trickle for everyone in our area from there. So I called and explained the situation and was given a home preservation specialist. I immediately sent in required paperwork by my office fax machine. ( This was XX/XX/XXXX ) Kept waiting and waiting to hear anything. 2 weeks later was told papers were missing that they needed. Sent them again, all of them to cover my bases. Now ... .oh my specialist is out sick, but I can speak with you ... .never heard from that specialist ever again. Was assigned another. Papers were over 30 days old, have to resend. This went on and on and on until I was denied in XX/XX/XXXX. No idea why as I could never get a straight answer. So I appealed. I received papers in the mail XX/XX/XXXX saying my home would be sold in foreclosure the first Wednesday in XX/XX/XXXX ( At that time we were still under the appeal process because even though they denied it, it was n't released yet. So that meant not only did I receive a sale date from their lawyers office while still under the loan modification review, but because it had not been released from the appeals process, we could n't reapply for loan modification to stop the sale at that point ) I freaked out because the entire time wf employees assured me I had nothing to worry about. I sent in a plea for them to postpone the sale as I should be getting income tax in XX/XX/XXXX and could catch up on our notes. The extension was granted and sale was postponed until the first Wednesday in XX/XX/XXXX. Well would n't you know, our income tax got held up in XX/XX/XXXX so we just did n't have the funds. ( Now I have filed the exact same way, same job, same children, same address, phone number, absolutely SAME EVERYTHING for 13 years and have NEVER had a single issue, yet in XX/XX/XXXX I had to literally prove to the irs that my children were mine!! Which I did and got my refund in XX/XX/XXXX ... .funny how that worked out right??? ) Anyway, due to not having the money to pay, we made the mistake of filing bankruptcy which I do n't recommend to anyone. It is designed to get you outta debt by you eating pinto beans and rice 6 out of 7 days a week and not taking into consideration that the husbands checks were not in any way exactly the same week to week. Long story short, America servicing company ended up selling both loans to another company ( sls I believe or something to that tune anyway ) and we got tired of being bogged down by stress, worry, and being broke to pay bankruptcy and house note. Ours was not combined, only the back owed was put into bankruptcy payment, we still had to pay our normal payment on the house note also. We let it all go on XX/XX/XXXX. Best thing we have ever done!! No more of the drive by weirdos taking pictures of our kids in the yard, charging us everytime they came by whether they stopped or not, which started happening about every 3 weeks or so. Embarrassing us by talking to the neighbors and all, even so much as stopping our mail carrier to ask questions about us. We rented another home and just up and left!! Our property did not actually foreclose until the first Wednesday of XX/XX/XXXX. Yep you read that correct!! We have been out since last week of XXXX. I have no idea if the house sold and if it did, to who. It disgusts me to even drive to that town, more or less by that house that all 3 of my children grew up in. We now find out all of these class action lawsuits that we qualify for which quite frankly are a joke!! We more than likely should not have been allowed to finance that amount of a house in the first place back in XX/XX/XXXX. Neither of us made anywhere near enough to guarantee that note, not to mention, we literally paid {$0.00} in closing costs and neither did the seller. We are in the class action over the fees for inspection. I feel like we were also illegally lied to where the modification process went which in turn caused us to lose the only home my children ever knew just because we literally could n't pay the notes plus all the back fees and the penalties they kept tying to my account, while losing my paperwork, and assigning me new specialists everytime one would get close to helping us. This company has been a complete and total nightmare. I do not understand how Wells Fargo and it 's servicers are allowed to continue to do this repeatedly to millions of people and are barely slapped on the hand for it. We lost EVERYTHING because I was trying to do the right thing and get help before we got behind, and instead of helping, they literally had us in a corner. No other companies would touch our loan to try to refinance through them because we were being reported late on the mortgage while we sat thinking the modification would just go through so we could have peace of mind. I really hope something is done about this company and its illegal and unethical mortgage practices so others do not have to endure the pain and suffering we did while uprooting our children from the only home they had ever known! SHAME ON YOU WELLS FARGO!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation