Consumer complaint received 2019-04-18
Company: Nelnet, Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
RE : Inaccurate credit reporting for two loans serviced by NELNET.  Please see negative reporting for the year XXXX. 



ATTENTION STUDENT LOAN SERVICE PROVIDER, NELNET. PLEASE BE ADVISED THAT YOU ARE CURRENTLY IN  VIOLATION OF THE ELECTRONIC CODE OF FEDERAL REGULATION, TITLE 16 PARTS 660.3 ( C ) AND 660.4 ( A ) ( 3 ), ( 4 ).

IF YOU REPORT INFORMATION ABOUT CONSUMERS TO CRAS- LIKE A CREDIT BUREAU- YOU HAVE LEGAL OBLIGATIONS UNDER THE FCRAS FURNISHER RULE IT IS ILLEGAL TO  REPORT INFORMATION THAT YOU KNOW OR BELIEVE TO BE INACCURATE. YOU HAVE REASONABLE CAUSE TO BELIEVE THAT INFORMATION IS INACCURATE IF YOU HAVE KNOWLEDGE, THAT WOULD LEAD A REASONABLE PERSON TO DOUBT THE ACCURACY OF THE INFORMATION. YOU CAN NOT UNDER ANY CIRCUMSTANCES, REPORT INFORMATION THE CONSUMER HAS TOLD YOU IS INACCURATE IF IT IS, IN FACT, INACCURATE. FCRA SECTION 623 ( A ) ( 1 ) ( C ). 

IF YOU FURNISH INFORMATION TO A CRA ON A REGULAR BASIS AND DETERMINE THAT ANY INFORMATION YOU PROVIDED IS INACCURATE OR INCOMPLETE, YOU MUST PROMPTLY NOTIFY THE CRA AND PROVIDE CORRECTIONS OR ADDITIONS. GOING FORWARD, YOU MUST FURNISH ONLY THE CORRECT INFORMATION TO THE CRA. FCRA 623 ( A ) ( 2 ) ( B ). 



THE FACTS : XXXX XXXX XXXX ( the consumer ) has been in contact with NELNET ( the data furnisher ), Since on or about XX/XX/XXXX about the status of two loans that are service by the data furnisher. The loans are referred to as loans eight and nine, and the data furnisher states that the loans in question originate from a consolidation in XXXX. The consumer has requested copies of statements, master promissory note ( s ) and any information pertaining to said loans, but as of yet has not received the requested information. The latest request was made on XX/XX/XXXX on or about XXXX est. The two loans are currently negatively reporting as late on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Of the seven negatively reporting items on the consumers credit report this misreporting comprises six of those instances. During the time in question the consumer was a student and should have been under the grace period for a standard loan, however, the data furnisher had input the consumers personal and contact information wrong into their system. In the year XXXX changing the consumer provided contact information that was correct to a wrong email and phone number via a system that the data furnisher uses called vendor searching where the data furnisher randomly pulls consumer information from various unconfirmed vendor sources and relies on said information to notify consumers of information related to their account. On two such  occasions the data furnisher had the consumers email contact information at a non-existent location ( i.e.XX/XX/XXXX @ GMIL. com ; and another time as tthetrillionaire @ XXXX. co. At first glance a reasonable person could have perceived the missing characters from XXXX and XXXX, thereby avoiding errors and ensuring that the consumer received all communications from the data furnisher. These oversights lead both to the data furnishers inability to effectively communicate with the consumer and further more led to the inaccurate reporting to the CRA. As the data furnishers own system failed them and in turn caused the incorrect reporting. This consumer request that the data furnisher review part 660.3 ( c ). 

Consumer request that as the late reporting is obviously the result of a systematic failure on the part of the data furnisher and in no way is the fault of the consumer himself that the data furnisher take steps to correct the inaccurately reported information immediately with all CRAs who received the information provided by data furnisher IAW the rules set forth by the FTC and the FCRA. 



Thanks, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation