Consumer complaint received 2020-09-24
Company: SEMPER HOME LOANS, INC
State: RI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
My fiancee and I got approved for a Home loan through Semper Home loans in XXXX. Our loan officers Name is XXXX XXXX XXXX. He Got us approved for FHA loan at 3.5 %. He approved us at XXXX. We met up with him and XXXX and starting looking for Houses. I have a realtor. Her name is XXXX XXXX through XXXX XXXX  located out of XXXX XXXX She had advised us to look for houses to fill our needs and to make sure it was FHA XXXX Our loan officer wanted advised us to go through who he knows. But XXXX was licensed in Connecticut because we we re looking in both states. We looked for houses for about 2 to 3 months. we finally found a house that we did not get out bid on. the home was a good home but needed alot of updated. so we made an offer and it got accepted. Our loan offer suggested we have the sellers pay closing fees to help us with the sale. they accepted. we offered XXXX and they would pay the closings. it came to XXXX. So we we started with the deal and had all the inspections done. it took about 3 weeks. we paid for water test XXXX. Pest control XXXX inspection which was XXXX well to be examined which was XXXX. The appraisal was XXXX. The sellers then had things to be fixed. the well to be redrilled. to be at state minimum. the electric box to be redone. the chimney had to be fixed. so then we planned for closing on XXXX. XXXX my loan officer asked for extension stated he need more time he was ready yet. So my realtor asked him what the problem was. He just stated that the inspections took long and we needed more time. the appraisal took over a week to be completed. We planned to close on the XXXX of XXXX and he stated he was not ready again. Told the sellers he was not ready and asked for the 2nd extension. So the sellers came back and stated that after the 3rd extension on the XXXX. they would not grant us another extension. they will move on and put the house back on the market for more money.My loan officer said oh. they cant do that. so anyways my realtor then told them you have to get this loan done immediately because we will loose our deposit a d all the Inspection money we put into the house. well the XXXX of XXXX came and my loan officer told them we were not ready that we needed more documentation on the loan. XXXX neglected to tell ilus we need divorce decrees. clear up something that was stated on my credit report. He was asking us for papers 3 days before we closed on the XXXX ... So he repeated told us we would get the house. We wont loose the house. swore up and down that he spoke to the sellers. Was lieing to our realtor and not answering our calls. called my fiancee to tell him everything was fine and said we would be moving out and moving in there within a few weeks. > I had everything packed. XXXX ordered. I changed my sons school. and enrolled him in to the new school. I changed my mailing address to the new house. XXXX XXXX  XXXX. XXXX. the sellers then told us it was time of essence and they would not sell us the house that they are moving on by XXXX. on the XXXX of XXXX. the sellers gave us our deposit back of XXXX but we lost all of the inspection money we put in to the house. I'm asking for them to refund my money back. they agreed to pay for inspections on another house. if I stayed with them to get another loan for another house. I told them that I would not go through them again. XXXX wasted so much of our time not having all our documents ready for our loan. never submitted our loan for the house that we got. I dont feel that he should be doing loans period. He mis lead us. lied to us told me that my realtor just wanted money. along with the sellers. they were undermining him the whole time of the sale. he was committing fraud papers over to them to shut them up. I finally went to his office to pick up my file and he told me me my papers and documents wernt there. they were at his house. He never submitted our loan for what ever reason. the sellers wanted an explanation why he was not ready to close on the date of the XXXX XXXX. He said they didnt need to know. I called XXXX 's boss to complain he said he had no idea what happened. and told me he would process our loan and get us in the house 2 weeks later after all this happened. He was trying to say that he didnt know anything about our loan. He hung up on us a few times and felt like he was recording me. so he emailed us to get our documents back. and I stated that I was very unhappy with semper homes. and XXXX for stringing us along for months. we lost so many houses for under quoting us for a pre approval. He wanted all the sellers to pay closing costs. He kept telling us our loan was allset. I just want my money back. and I dont want him doing this to other families. I had my whole house turned upside down looking for documents he said he did not have when we gave him to him the first time we met. I can go on and on. XXXX 's boss XXXX XXXX told us he would have his attorney speak to the sellers attorney to get our house back. They told us we could rent it until our loan was approved. my realtor told me not to deal with semper home loans. and find another so we could possibly still have a chance to get our house. but the sellers backed out. and put the house back on the market after we paid for all the inspections to be done. so we wouldn't loose out.

Company response to consumer: Closed with explanation