Consumer complaint received 2020-08-28
Company: Capital For Change, Inc.
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
To Whom It May Concern : I have a loan with C4C for an HVAC System. The loan # is XXXX. I spoke with two people who swear up and down that it's against the law to update my credit correctly. I made ALL my payments early ... The loan amount is {$180.00}. I use online banking. When you use online banking, it saves your information and the next month it prompts you and says the last payment that was sent out and do you want to use this same information? It went from {$180.00} to {$180.00} I have no idea how that might have happened accept a typo which is a banking error since my checks started off at {$180.00} and then changed. 

In XXXX through their website I sent an electronic message and asked why I was being charged a late fee. No response was sent. This could have solved everything. 

Creditors have broad discretion and it is not illegal as stated by them to not mark late a payment that was short according to legislation enacted by our president. 

Sometime in the course of the payment there was s typo of -XXXX  cents and while these tow individuals say I received notices and say the almost identical thing word for word ... I simply did not get notices. If I were to receive a notice I would have corrected the XXXX cents difference. Let me ask a logical question ... Who pays early & then purposely shorts their loan XXXX cents? Does anyone believe that this realistic? Where is the proof these letters were sent? They have not provided me with any and simply stating an address isn't proof. When I noticed the shortage I sent XXXX cents which is more than was short so I was paid in full. I will attach all my payment history. 

As far as the law, we are in the middle of a pandemic as everyone else is I am affected by this pandemic and President Trump has  enacted laws stating if you pay a partial payment during this time ... you will NOT be marked late. 

I paid on time, I paid early and I was XXXX cents..Which I was told they have funds and they cover people in this manner, why during the middle of a pandemic was I not covered and notified. Now my credit took a huge hit because of their deliberate actions stating the law does not allow them to do this. The law in fact states the opposite per the President of the United States emergency declarationCOVID-19 national emergency declared by President Trump on March 13, 2020. 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( F ) ( i ) ( II ). and by the 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( F ) ( i ) ( I ). If a furnisher  makes an accommodation with respect to 1 or more payments on a credit obligation or account of a consumer, and the consumer makes the payments or is not required to make 1 or more payments pursuant to the accommodation, then the furnisher shall report the credit obligation or account as current.

I want my credit restored ASAP as per this law. 

Thank You, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation