Consumer complaint received 2017-10-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: KS
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
My loan with Bank of America started in XX/XX/XXXX with a balance of {$250000.00}. My loan balance 11 years later is only at {$240000.00}. Where is all of my money going???!! Upon further investigation I tracked back to my loan payments. On XX/XX/XXXX,  BOA increased the principle balance to {$280000.00}!!! I was told by an attorney that they can not increase the principle amount. Where is the money ( approximately {$260000.00} ) that I have been paying to BOA for the past 11 years going???? 

I had written in last year with previous complaints and got nowhere! This is still eating away at my nerves and I can not rest. BOA is stealing and getting away with it. I can not sleep at night because I know they are wrong and I am paying all of this money out to these thieves. They are liars. The letter that they had responded back to me is wrong and I have documentation to prove it. They said my previous loan balance was {$160000.00} for the payoff. That is wrong. I went to the courthouse and my previous loan balance was for {$150000.00} ) and probably less than that because I had been paying on it for several years. I NEVER took out a BOA Equity Maximizer account that was opened apparently in XX/XX/XXXX! Why would I go borrow more money after I just borrowed {$250000.00} in XX/XX/XXXX, 6 months prior to that? The {$250000.00} mortgage total was for my previous mortgage payoff of {$150000.00} and a previous loan payoff for of {$50000.00}. We combined the 2 loans {$200000.00}, plus borrowed another {$45000.00} to add to the loan to get {$33000.00} cash out. That " BOA Equity Maximizer account '' that BOA set up was PUT INTO MY CURRENT LOAN. Now, in XX/XX/XXXX, BOA sends out a letter stating that " they forgave my loan '' of {$45000.00}. How could they forgive that loan when that amount was added into my current mortgage?????!!!!! So they so called forgave my loan in XX/XX/XXXX. 

Meanwhile, in XX/XX/XXXX I see that BOA is in trouble with the government for fraud! I see where they have to forgive a number of 1st and 2nd mortgages under a settlement agreement. Well while reviewing my records at the courthouse, I see that BOA has a FULL RELEASE OF REAL ESTATE MORTGAGE reported and recorded on XX/XX/XXXX. There is no dollar amount on the paper, just stating that its a full mortgage release. So, to the government, it LOOKS like they paid off my mortgage, but actually it is just that FAKE account that BOA set up ( my home equity maximizer ) that was so called forgiven. If it was the so called home equity account ( never had it ) then why would n't it be recorded at the courthouse in XX/XX/XXXX?!!! Give me a brake!!! They turned that in to the monitor to look like they forgave my loan so they could get credit for it. How can BOA get away with doing this to hard working struggling people? I am so mad and frustrated and they are getting away with it!!! Someone please look into this!!! I guarantee you my house is on the list given to the monitor for the compliance with its consumer relief obligations under the settlement agreement. I would like to see this list of mortgages forgiven and the dollar amounts. 

Also in that letter it says that I signed a loan modification in XX/XX/XXXX changing my repayment period to a 480 month term. Wrong. That was done in XX/XX/XXXX. They never turned that modification in for XX/XX/XXXX because they took my loan to 40 years then and changed the principle to {$280000.00}. They have forged signatures and have my name signed in wrong places. No one can see this modification for a reason. BOA XXXX up and has false documents. Its not recorded anywhere. Not even at the courthouse. I have also included a letter that they send to me, XXXX XXXX, but addressed to XXXX XXXX XXXX!!! They have XXXX around with so many accounts, they do n't know whose account they are dealing with. Wrong account numbers, wrong names, wrong dollar amounts!!!! Anytime I would call about my account, they would be puzzled ... ... '' well, why is you account balance higher than your principle? '' " This ca n't be right. '' " Is this a mistake? '' They all could see that I was getting XXXX over, but nobody could fix it. 

I am not resting at night because BOA is getting away with doing this to me and my family. I have enough problems. I am guardian for my husband who is XXXX XXXX and thats how all of this started. I was desperate and they saw that, and they took full advantage over me. I pray to XXXX that someone catches this mistake and corrects it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation