Consumer complaint received 2021-04-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Starting in the summer of XXXX I called XXXX XXXX XXXX to inquire about services as Id moved into a new home. Id had previous knowledge of contracts due to my parents having them in the past and under no circumstances was interested in being involved in one. The representative I talked to proceeded to reassure me and explain to me the companies 15 day no commitment guarantee. She read the details to me and I started a trial. A few days after receiving the equipment which I believe ( because its been years now ) was a mobile hotspot. The service from day one was so horrible I called less than 4-5 days later and told them I wasnt satisfied and that Id only had the equipment and service for a few days now and Id like to know what I needed to send back etc to honor their 15 day no commitment guarantee. This time the new representative told me that he didnt have any idea what I was talking about and that I mustve been given incorrect information on the 15 day no commitment policy but that Id need to send the equipment back in and bring it to the nearest fedex/ups so they could process a refund for the equipment. I returned the equipment the next day and received receipts from my local ups. About 6 months later of hearing nothing and assuming with no contact I wasnt any longer at all involved with XXXX XXXX XXXX and me moving again I checked my credit report and it showed a new account in collections. I called again to ask XXXX XXXX XXXX AND the 3rd party collection agency theyd added now to the account what was going on because over 6 months ago the account had been closed? The representative from XXXX XXXX XXXX told me I could not speak to a manager, because his only clearance is to take overdue balance payments?? I then called the collection agency to ask what they thought I should do given XX/XX/XXXX response and they told me that it is solely XX/XX/XXXX job to take customers off their list and they dont have any availability to do so on their end. At this point I was extremely frustrated because I was calling these companies in circles. I got in touch again with XXXX XXXX XXXX and this representative told me I had a {$690.00} balance with them for services set through CONTRACT. I NEVER, ever signed a contract with this company for a year of service, and I told the first representative that 6 full months ago. The company then assured me theyd talk to the payments department and get it figured out. I checked my credit report about 1 year now after this ( XXXX ) and the account was no longer in collections. I was happy to see it gone because it shouldve never been there. It is not XXXX of XXXX and Im seeing theyve put my this account they said they took care of in collections AGAIN. I used XXXX XX/XX/XXXX XXXX mobile hot spot and service less than a week and followed their directions sending equipment back. I paid for the week I used service and paid for start up fees as well. This company has been consistently charging me for an account Ive not used in over 3 years!!! I have disputed this with both XX/XX/XXXX and XX/XX/XXXXand neither sees an issue with this company completely taking advantage of a teenager!!! I knew better than to get into a contract and thats why I opted for a trail offer to see how the service was. I feel like nobody is listening and I need to be a voice for those being taken advantage of by this company because it isnt only me! XXXX XXXX XXXX is completely and utterly trying to take advantage of customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation