Consumer complaint received 2015-05-28
Company: JPMORGAN CHASE & CO.
State: DE
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
THIS IS NTO A MORTGAGE BUT IS BEING ERRONEOUSLY REPORTED AS SUCH BY CHASEIn XXXX we were offered and accepted an un-secured personal loan. This loan was offered as a completely unsecured " teaser '' loan when we re-financed the mortgage on our home in XXXX XXXX. We sold that home with clear title in XXXX and bought a home in XXXX XXXX XXXX. We sold this home with clear title in XXXX. This loan was not nor has it ever been a mortgage loan or " unsecured HELOC '' on any home and certainly not the XXXX XXXX home as claimed by Chase. Chase has also been reporting mortgage interest to the IRS for several years. Chase 's only explanation for the fact that it is classified as a mortgage or HELOC is that " it has to be a mortgage because it is with Chase Mortgage. " Between XXXX and today the loan has been sold multiple times. The last transaction was between XXXX & Chase in I beleive XXXX. We have been making payments on the loan for 15 years, never missing a payment. However in XXXX of XXXX our check was returned by Chase uncashed with a letter indicating the account had a {$0.00} balance. We immediately contacted Chase. They began in investigation that took well over 30 days. Their final decision was that the loan had been charged off in XXXX when the account was owned by XXXX.They claim, but have provided no documentation, that the loan was late in XXXX XXXX and a decision was made to " charge off '' the loan at that time. WE DISPUTE THIS. This was NEVER communicated to us by XXXX or Chase. We had to contact them to ask about the uncashed check. They now refuse to put in writing the cause of the charge off or any results of their investigation. As a result of their investigation, they began reporting to the credit reporting companies that the loan was charged off, even though their own records show a perfect payment history. They now claim that the loan should have been " charged off '' since XXXX and now the only payment they will accept is payment in full. I have never missed a payment in my life and this can be proven by looking at the credit reports that show a perfect payment history. After the " charge off '' was reported, our XXXX score dropped considerably even though the " charge off '' account shows a perfect payment history. During the course of the investigation, I sent a check for the XXXX & XXXX payments because we do not ever want to be accused of not making a payment we owe. They cashed both checks but now claim that that was a mistake. Another example of how incompetent they are is as follows. I have been providing many documents to them to support my case. Included in a document set that we sent was the Warranty Deed showing clear title sale of our home in XXXX XXXX. At XXXX point during the investigation, I spoke with a representative who told me that the loan was listed as a " short sale. '' She said she had documents showing this and I asked her to send it. What she sent me was an exact copy ( with my personal fax header ) of the Warranty Deed I had sent them. In XXXX XXXX I was told by a colleague to call the Executive Office. I filed another " case '' with them. After more than a week of no communication from them I called. I was told that the case had been closed, but no notification was given to me. After nearly 2 months of working with them my otherwise perfect credit has been damaged with my score dropping nearly XXXX points.

Company response to consumer: Closed with explanation