Consumer complaint received 2022-07-18
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
There were 4 ACH unauthorized withdrawals from my account with no tracking information. 

On Friday, XX/XX/2022 : XXXX/XXXX  withdrew {$950.00} and then {$950.00} from my checking account. I do not recognize this business and did not authorized thes withdrawals. 

Additionally, {$610.00} and {$3500.00} was withdraw from 2 other companies. 

Capital One posted TRANSACTION RETURNED - on HOLD on XXXX XXXX for the {$610.00} and {$3500.00} transaction and put a hold on my account. As of XX/XX/2022, this money has not been returned to my account however it appears it will be. 

The problem is with the 2 transactions for {$950.00} and {$950.00}. There is no account number to referrance and no confirmation or any other identifying information on these 2 withdrawals. I did not authorize these and they are extremely inconsistent from XXXX years of activity on this account. 

I contacted Capital One to bring all these fraudulent transactions to their attention during the week of XX/XX/2022. On XX/XX/2022, I received a letter stating they are denying my fraud claim # XXXX because it was not reported withe the timeframe. I called the number in the letter, XXXX and in essence was told I would have to suffer this loss. In fact, a supervisor laughed at me saying they would not provide me with any information regarding this charge and they would not be furthering any investigation. Capital One took money out of my account, as they have done with so many other people in the past, can not tell me any informantion regarding the transaction and basically said " tough luck ''! As you will see from the attachment, This account not only doesnt do ACH transaction but also only pays an insurance and mortgage bill via BIll Pay and 1 time annually pays a tax bill. Occasionally there is a manual check written. I have no history of even using ACH to pay anyone. 

I did my own research on XXXX/XXXX  by contacting : XXXX XXXX XXXX XXXX aka XXXX ) XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Utah XXXX and opped a case with the Private Investigation Team XXXX XXXX. I received a call back from XXXX saying all they need is the bank to do a reverse the charges and they would return the money. They can not give me the account number it was paid to or any further information. Only the bank can do this. Capital One bank has refused to seek return of my funds or research the fraudster. 

I do not know if Capital One just paid their own bill via this transaction or if it is something else nafarious. I informed them that mail has been stolen in my neighborhood recently, Reports have been filed with the US Postal Inspector Ref # XXXX, XXXX  XXXX XXXX XXXX # XXXX XXXX XXXX and The City of XXXX, XXXX, Police ( Report number XXXX ) Officer XXXX XXXX XXXX XXXX I speculated that perhaps a check that was mailed was used to commit this fraud. Capital One did not want any of the above information. They are basically blowing me off. 

I would appreciate some help here. It seems actually to be a quick solution for Capital One to reverse the charges and XXXXXXXX  even said they would return my money. Then the 2 of them can see who's account was paid and the fraudster could be identified. Capital One also has the 2 other accounts above that they could use to identify the fraudster however they seem to not care. The only way to contact Capital One is via their main phone number for which leads to a very low level employee and the highest up the chain I was able to get was a barely English speaking women in XXXX XXXX who laughed and said their was nothing she could do and she had no further supervisor or manager she could transfer me to. By the way, this is an account I opened in XXXX  however I currently live in XXXX. There are no Capital One branches in XXXX  for me to go to for assistance. This complaint is my only hope. Thank you!

Company response to consumer: Closed with explanation