Consumer complaint received 2022-02-01
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I was selling a bedroom set on XXXX on XX/XX/2021 XXXX  reached out to me via XXXX  about buying it she stated My company just posted me to your neighbor hood due to job promotion, I am moving in soon but i would like my movers to pick up the Item so they can take to my new house prior my arrival. If that's okay by you. She also stated My Husband really likes it, and the price you're requesting seems reasonable. I'll be paying with a Certified Check, Once you receive and confirm the payment clear in your account, Then i'll have my movers come to pick up the item Would take you for your word that it's in a good condition. I asked her Okay, and just to make sure you know were located in XXXX Nevada she then stated I will send to your email full FRONT copy and BACK copy of check to your email address So you could deposit it Via Mobile app while you take the pic from the printed check when it ask you to take pics of the check as its simple, save and secure and pretty fast and I will also have my banker process, verify and clear the funds and you should have amount in your balance. Do you have access to a printer? She continued to send me a fraudulent check with someone else name on it which I didnt know was fraud until my bank had ran the check after it was deposited and payments had been paid back to her because she decided she wasnt moving down here for work one payment or {$1100.00} was made out of that check to the Movers that were going to be moving her items. Hello, XXXX There is a change of plan, I won't be moving until next six months for some official reason from work. Will leave {$100.00} to you for the stress I made you pass through and your time. Kindly help me refund the {$350.00} through XXXX  today when you're less busy. Then the second payment made back to her was the {$350.00} for her refund. The check total she paid out to me with the fraudulent check was {$1500.00}. I have all messages and pictures of checks and payments between me and her. I spoke with my bank as soon as I figured out it was all fraud and got all my claims filed. They told me that they reached out to the institution to let them know of the scam and that there was nothing else they could do for me I was told from my bank We're stuck waiting for an answer from the bank that the payments went out to. I told her you guys need to reach out again and get an answer. She said they can only inform them of the scam attached to those payments then they have to wait for a reply I asked if there was anything else we could do to get the money back and get my account positive since it was fraud. She stated no I wasnt sent anything from the bank stating that my claims had been closed and that they had a resolution already. I was told that today by the banker I spoke to after being transferred 4 times to different departments

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation