Consumer complaint received 2023-01-17
Company: JPMORGAN CHASE & CO.
State: MI
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hello my name is XXXX XXXX. I am reaching out for a second time because Chase has not resolved my issue or get my money back. I also reached out to The OCC I filed a complaint with them I also have a police report. I reached out to my local secret service here in Michigan. I also filed a complaint with the FTC and on the FBIs website. On XXXX XXXX I received a text message from the chase fraud team stating there was a {$490.00} transaction at a XXXX XXXX XXXX in XXXX Florida. I live in XXXX so I was nowhere near XXXX. I immediately responded to the text message by answering NO. I then received a reply saying I will be contacted soon. I received a called from XXXX. The person on the other end stated that He was a supervisor for The chase fraud department. He said that there were multiple transactions another one for {$9900.00} and 2 wire transfers for {$50000.00}. The person on the other end stated his name was XXXX XXXX. He explained to me that he wanted to REVERSE the transactions back into my account and took me step by step on how to do it. He then asked me to provide him with the one time code because it was sent twice to confirm my identity .The phone call lasted for over a hour while he was trying to REVERSE the money. He than said he will call me on XXXX XXXX. Which was a Saturday we talked for a few mins and I was advised that Ill get a call back. On Monday XXXX XXXX. I received a call again while I was on the phone with this XXXX XXXX I noticed money coming out of my account since I sign in daily on my mobile app. Than I received a call from THE CHASE FRAUD DEPARTMENT saying to hang up because there was unusual activity going on in my account. I immediately hung up on the other person. As advised I than went into a chase branch closed my personal account my personal savings and personal business. I filed a affidavit and a police report in the next two days. I waited for about a week just to get a message from chase saying that I was at fault for providing the CALLER the ONE TIME CODES I explained to them that I was clearly scammed. It showed exactly to whom the money was wired and into which banks and the chase fraud department still blamed me. I was confused lost for words. Not sure what to do. A {$100000.00} gone in minutes.One transfer of {$50000.00} went into a XXXX XXXX account to a XXXX XXXX and another {$50000.00} went into a XXXX XXXX XXXXXXXX account to a XXXX XXXX. I asked them since they blamed me how come they didnt NOTICE anything unusual. They have a department solely responsible to monitor customers accounts and they still let the transactions go .I did explain to them that I just want my money back. I would never willingly or unwillingly send my money to anybody especially to someone I do not know. They flat out lied by saying this was a payroll purpose They never called me warned me flagged these wires or anything. I just want this resolved the correct way. I got with in touch with Chase the same day the money was coming out of my business account. It is not like weeks or months passed by and things went unnoticed .I am embarrassed that this happened and that all of this has come to this. Its been 4 months and nothing has been resolved. I will again provide all the information that I had before. Thank you in Advance.

Company response to consumer: Closed with explanation