Consumer complaint received 2022-05-14
Company: AES/PHEAA
State: PA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
All of the complaints below are from current or former employees according to XXXX. PHEAA should take strides in providing the public with restitution because each one of these comments about working here makes it seem like the employee hated their job and probably did the bare minimum which was probably next to nothing. The complaints about the pay are also obvious. There is no way the general public who have loans serviced by PHEAA can ever rely on PHEAA for anything positive. I wouldn't be surprised if the agent ( s ) reviewing these CFPB complaints are people posting complaints on this forum about what it is like to work there. I was actually quite shocked about the bathroom policy. Sounds like it must be like XXXX XXXX working for PHEAA. Overall, it seems like the internal processes at PHEAA are just as much a disaster as they appear on the external side of PHEAA. It truly starts from within. Imagine all of the potential candidates who could have helped this company but decided to either turn a position down at PHEAA or rescinded an interview opportunity because of how bad it is after possibly reviewing some of these comments. I actually think PHEAA is creating their own disaster. 
XXXX. XXXX, XXXX : DREADFUL Its a draining job, and typical call center, student loan borrowers are told several different explanations by different departments on loan repayment. The in bound calls are either irate folks or people unable to repay student loans. 
XXXX. XXXX, XXXX : DECENT WORK, AWFUL RESULTS They grab you in with the prospect of making XXXX an hour by a year and half ( now they have bumped it up to 9 months of working there ), and make it seem as though you can move quickly through positions in the company. I have been stuck at the same cap for another year and half. They only promote to the next level when it becomes available, as in when someone in that position quits. They higher based on computer stats, not seniority or knowledge or overall performance, just on how good of a robot you are. The job itself isn't bad, but they need to change their practices. 
XXXX XXXX, XXXX : DON'T WORK HERE Theyll XXXX your soul out and expect you to apologize for it. They wonder why they have such horrible retention and its all how they treat their staff. 
XXXX XXXX, XXXX : EH.

I wouldn't say this place is awful for the pay or the chances for advancement. You got paid XXXX to XXXX an hour and you had mandatory overtime sometimes. However, the turn over rate was crazy and they would fire you for ridiculous reasons, I.E. if you're supervisor didn't like you. I quit because we had an awful snow storm coming our way one year and the company refused to let anyone go home early for safety reasons. I had to ask to leave early because my husband and child were coming to pick me up in the middle of that storm at XXXX XXXX. They don't care about their employees at all. 
XXXX XXXX, XXXX : VERY HIGH STRESS WITH VERY LITTLE PAY The training there was horrible. Maybe 30 minutes training for a brand new job. Also, we part timers never got a raise. However, they kept piling work on us and adding new jobs all the time. It was very unfair to all of us. Most of the XXXX people in my class are gone including me. I think there may be one left. I do not recommend this job to anyone. 
XXXX XXXX, XXXX : I LEARNED HOW TO BE UNHAPPY When you work at PHEAA you come to work, get on the phones, take your breaks at the required time, and then you leave to go home. They don't encourage you to socialize, they remind you regularly that you are replaceable, and the management is lacking. I worked at this place for over 4 years and my manager didn't even take the time to get to know my name. 
XXXX XXXX, XXXX : FAST PACE ENVIRONMENT A typical day at work consist of taking phone calls. Helping student with the loan debt. I learned a lot in the process of 5 years. Between student loan debt in general and how programs work. Management is kind of all over. Certain people allow certain things, it is not very consistent on how they run things. Certain sup and reps get away with more than other, just depends on the person. 
XXXX XXXX, XXXX : XXXX XXXX This company is very much a cya company and if you are a yes person there is a job here for you. If you have differing views or opinions you will be treated like dirt. They want people that will do what they say. Management is poor and doesn't know what they are doing. They constantly change their mind after implementing something. 
XXXX XXXX, XXXX : IF YOU DESPERATELY NEED A JOB ... THEY'LL HIRE YOU If you need a job and have no other options than this is sufficient. Kiss the right XXXX  and you'll easily be promoted. No employee development. Paychecks overly taxed ; you make much less than your hourly rate will have you believe. Overtime available based on your department. Weekends and major holidays off. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation