Consumer complaint received 2021-05-26
Company: Paypal Holdings, Inc
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
To whom it may concern, I had a previous CFPB complaint submitted on XX/XX/XXXX with paypal ( Ref # : XXXX ) On XX/XX/XXXX I recieved a resolution notice from CFPB, and paypal. 
I recieved the following : " Upon receipt of your Complaint, PayPal completed a subsequent review of Account 1 and Account 2 and determined the limitations were placed in error. More specifically, the accounts were not cash advancing. As a result, the limitations were removed from both accounts. You were notified via email. '' After this notification, I was successfully able to log into paypal, and I had only 3 transactions ( 1 of which funds transfer from my checking account into paypal ). The three transactions all comply with paypal 's terms and limitations. There was no cash advance and no fraudulent activity. 

On XX/XX/XXXX, I once again recieved an email ( Ref ID - XXXX ) stating I can no longer use paypal, and that my funds will be witheld for 180 days. I recieved the following message " As a result, your account has been permanently limited, with no further ability to send or receive funds. '' I truly belive this is error again, as I have done nothing wrong. I did not do any type of fraudulent activity, or any cash advance 's. I added funds to my paypal account from my bank account ( same bank account for over 20 years ), and I did everything withing paypal 's terms and conditions. 

I truly value my longterm relationship with paypal for over 20 years, and I'm very disheartened by the second permenant limitation placed on my account within a short amount of time ( within 3 weeks ). 

I would like to have a conversation with the XXXX XXXX Operations Unit, and be given an opportunity to discuss this limitation. 

I can be reached at XXXX ( 24 hours ) a day, or via email : XXXX For the reference to this case, I am showing you the response from paypal on XXXX XXXX, for my first CFPB complaint # XXXX, which they admitted to error on there behalf : " Company 's Response On XX/XX/XXXX, you created a PayPal account ( " Account 1 '' ), using the email address XXXX, at which time you agreed to PayPal 's user agreement ( " User Agreement '' ). On XX/XX/XXXX, you created a PayPal account ( " Account 2 '' ), using the email address XXXX, at which time you agreed to the User Agreement. In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On XX/XX/XXXX, we carefully considered a number of factors that, when viewed together, indicated there was a higher than average amount of risk associated with Account 1. Specifically, the money movement in and out of your account balances reflected cash advancing, which is strictly prohibited by the User Agreement. As a result, PayPal requested that you provide a copy of your photo ID, and an explanation of the recent account activity to review the limitation. You provided the requested information on XX/XX/XXXX. On XX/XX/XXXX, after reviewing the documentation provided, PayPal determined we were unable to mitigate the risk associated with Account 1. As a result, we denied your appeal. Further, PayPal placed a permanent limitation on Account 2 due to the risk factors listed above. You were notified via email that the balance of Account 2 would be held for 180 days. However, at the time of the limitation, the balance for Account 2 was {$0.00}. Upon receipt of your Complaint, PayPal completed a subsequent review of Account 1 and Account 2 and determined the limitations were placed in error. More specifically, the accounts were not cash advancing. As a result, the limitations were removed from both accounts. You were notified via email. 
DESCRIPTION OF NON-MONETARY RELIEF On XX/XX/XXXX, PayPal restored access to two of your PayPal accounts.

Company response to consumer: Closed with explanation