Consumer complaint received 2020-07-17
Company: Rocket Mortgage, LLC
State: MA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX XXXX   XXXX " '' '' '' '' '' I was told that GSE loans can not and do not have the option to be able to repay the sum of Forbearance at the end of the loan! " '' '' '' BY ROCKET MORTGAGE OPERATOR! ~ After calling Quicken loans ( Rocket Mortgage ) and spending about 5 hours on the phone i was only able to obtain the same information as was stated on the web site! The law states per " Under the CARES Act,  if you have a federally or GSE-backed mortgage, you also can request and obtain an extension of the forbearance for up to an additional 180 days. '' i was told by Rocket Mortgage point blank that " NO I CAN NOT I DONT QUALIFY '' Granted im unemployed at this time and i have FHA loan! This is what their web site states and the only information that is offered to costumer mean while the federal government LAW STATES THAT I MUST BE GIVEN 6 months UPFRONT per my request ( rocket mortgage only discloses and gives a consumer 3 months upfront as they said those are THEIR rules and they dont have to follow federal governments regulations on a phone recorded phone call XX/XX/2020 between XXXX and XXXX '' XXXX XXXX! then after realizing im getting no where i was forced to move to my second question is as PER LAW I HAVE TO BE GIVEN A RIGHT / OPTION/ CHOICE! in a written form at the time of sighing up for forbearance plan to be given the right to add a total of 6 or if needed by ME per MY AT WILL VERBAL REQUEST TO ADDITIONAL 180 days EXTENSION, AN opportunity to add NO MODIFY MY LOAN < IM NOT INTERESTED IN MAKING ANY ADDITIONAL MONTHLY PAYMENTS OR SUM 'S IM ONLY INTERESTED IN ADDING TOTAL OF SUM TO THE BACK OF MY LOAN AS KIND OF A BALLOON PAYMENT WHICH NEEDS TO BE PAID IN FULL AT THE END OF MY LOAN OR AT THE TIME OF REFINANCE O AT THE TIME OF THE SALE! 
THE REPS OVER THE PHONE HAVE LIED TO BE HAVE MISLED ME HAVE GIVEN ME FALSE INFORMATION AND THIS IS WHAT THE WEB SITE SAYS! NOW ALSO AT THIS TIME I AM ( AM UNDERLINED ) LOOKING TO GET SOME HELP AS THE HAS AFFECTED AND I THIS WOULD BE HELP FULL! BUT ROCKET MORTGAGE HAS ONLY GIVING ME ONE OPTION AND THE IS 3 months upfront! and no documents or anything in written document of any kind until i end the cares act and forbearance! then we will analyze and see how to have you repay NO NO NO NO NO!!!! I WANT MY RIGHTS I WANT TO HAVE A WRITTEN DOCUMENT IN HAND THAT STATES THAT I HAVE 6 MONTHS UPFRONT PER LAW OF forbearance AND SECOND THAT AT THE END OF EITHER THAT TIME OR IF CHOSEN BY ME END OF ADDITIONAL 180 IN TOTAL OF 12 MONTHS MY SUM OF BALANCE OF THAT MONEY WILL BE A STAND ALONE BALANCE WITHOUT ANY MODIFICATIONS TO MY CURRENT LOAN OR ANY ADDITIONAL MONTHLY PAYMENTS AND DEFIANTLY NOT PAYING THAT SUM AT THE END OF 12 MONTHS or ANY 4 years or 10! NOTHING I WANT THE LEGAL RIGHT TO ONLY HAVE TO PAY THAT MONEY BACK AT THE END OF THE LOAN OR PER WHEN A REFINANCE OR SALE OF THE HOUSE IS DONE MY ME! I AM INCLUDING PICS I TOOK OF ROCKET MORTGAGE LOANS WEBSITE AND WHAT THEY ARE GIVEN TO PUBLIC IS MUCH DIFFERENT THEN WHAT THE LAW STATES ON ALL GOV LEGAL WEBSITES INCLUDING THIS SITE! WOW!!! I WOOOOOOWWWWW!!!!!

Company response to consumer: Closed with explanation