Consumer complaint received 2022-11-21
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hold in the amount of {$8500.00} was placed on my Chase Savings account XX/XX/XXXX I discovered the hold around the XXXX of XXXX Called Chase bank XXXX XXXX ( Court Orders and Levies ) Chase - Rep : XXXX ) and they provided me the following XXXX XXXX XXXX XXXX XXXX Case XXXX PDF attached from Chase Bank Spoke with XXXX, XXXX XXXX // XXXX She reviewed the documents and agreed I should not have been named in this case + they admitted they did not have power to levy in Florida. 
I was then referred to : XXXX XXXX Wisconsin XXXX who Reps XXXX in this case Spoke with a XXXX ( XXXX XXXX XXXX XXXX XXXX ) who also agreed I should not have had not been named and was placing my file at their highest office for review Had an attorney from XXXX ( XXXX ) call me back indicating the hold had been released, however she was not aware funds were actually debited. She also agreed I should have never been named in this case and it was new to her that my funds were actually taken Every single person from Chase, and both law firms have all apologized and agreed this should have never happened to me, and they are all working to get my funds back To this date my funds are still stolen I've lost nearly two weeks of work on this matter with the multiple phone calls, the deep stress and anxiety of wondering if I'll ever get my funds back, and only to hear every person of this process is finger pointing at the other meanwhile I am the victim here. 
Note I am a current XXXX client with over XXXX in tradelines with them + a deposit account. Further proof that if I were liable here my current accounts would be suspended and my own deposit accounts with them would have been collected on. 
I'm also certain we could get documentation from XXXX showing I was removed from the card in question as that would have been in the last 7 years. I believe data retention requires them to keep for 7 years. 
Also note I opened these accounts at Chase to get the new customer bonus and because they stole my funds it made me ineligible for that bonus. Lost around {$300.00} from that. {$200.00} bonus for opening the savings accounts plus another {$100.00} for doing the checking at the same time. Chase has a full record of that if we need to bring those terms into the picture. It's not a ton of money but it was a major factor in me opening the accounts with Chase for that bonus that I've lost out on. Also the interest I would have earned on that stolen amount of money. 
This whole thing has been a nightmare to say the least and now I worry every single day if any of my other accounts could be hijacked at any moment. Thank you for any help here. I've never had to do something like this, and never saw myself in this situation but I do think it's wrong what these folks have done and I would hope your team can help me get this money back and discuss damages where you see appropriate. 

Reminder, this is an old room mate of mine where I was an auth user on his XXXX card for household expenses. After we moved out I called XXXX and had myself removed from that account. That was nearly five years ago. 

Anything else you would like to discuss please call me anytime XXXX XXXX XXXX

Company response to consumer: Closed with explanation