Consumer complaint received 2020-06-05
Company: Conduent Incorporated
State: MS
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
This happened on my Ms EPPICard, and XXXX card this go around but it happens to me all the time. I have lost 3 bank accounts in the past 4 years due to fraudulent activity as well. I have been trying to report this sense it started happening on XX/XX/18 there 2 particular places so far and sense I couldn't reach anyone by phone to turn in the fraudulent activity I purchased XXXX a few days after the XXXX. The charges as you will see are from XXXX  cash XXXX XXXX XXXX XXXX and XXXX a bunch of different people with XXXX behind each name and all for different prices ranging from XXXX to XXXX that look like this XXXX  /XXXX  XX/XX/18 XXXX also a few from XXXX  fast auto key XXXX XXXX I don't have all the transaction written down but did take screenshots of most of them prior to the XXXX EPPICard suspending my card due to fraudulent activity while I am contacting the companies and attempting to contact the card holder to despite the transactions. I felt I should screenshot for proof not knowing that they were going to catch it before I could get it turned in. I sent several emails and even attempted to chat to be directed to call with several hours on hold to be hung up on or disconnected soon as it finally answered that's when I decided to try and move the money from that card to a prepaid bank card I had XXXX activated to keep them from taking anymore money before I could get XXXX and get the companies notified. As soon as I activated the card and I moved XXXX to the card even used a different device to move the money I sent the card home with my mother and then the next week while waiting on all the pending fraud charges to hit so I could dispute it all I received my unemployment payment again so I decided to send part of it to the XXXX card to keep it safe so I thought. I logged in on my mom 's device to the EPPICard to notice more transaction of the same kind and more money gone sad and discussed I moved the XXXX that remained onto the XXXX card it takes XXXX to 3 days to post when u do the transfer. So I logged into the XXXX card account to see if the XXXX moved the week before was there to find out almost XXXX of it was gone to the same things as my employment card exact same types of transactions I'm in the processes of contacting the netspend company and to turn this all into XXXX once disputed with the companies because that's how they instructed me to proceed. So I really need your help with this asap. I have lost like right at XXXX maybe more between the two cards and now I have my employment benefits for this week on a card that is supended and I can't speak to anyone to send out another card or something so I can pay my rent I am sending a copy of transactions I have but can't access EPPICard online account to provide u with the remaining charges. I need to have access to my funds I am about to loose everything I own and my mind with this. A fast response would be much appreciated. The screenshots are from the EPPICard account only and that's only half of the charges made.

Company response to consumer: Closed with explanation