Consumer complaint received 2020-01-23
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I applied for a Business Credit Card " Spark Capital One '' and was unaware Capital One had reported the Business card on my personal credit report. I called the 24hr Capital One customer service number and they said they could not remove the reporting and that it was correct. Capital One told me the next step to dispute would be to email investor relations, so I did ( see attached email ). I received a call back from an Executive Response Coordinator ( ERC ) on XX/XX/20 ( Employee ID XXXX ). I explained my issue once again regarding the reporting to the personal/individual reporting agencies and I reiterated the previous email sent to the investor relations to the ERC as well. I mentioned to the ERC there wasn't anywhere in the disclosure documents ( see attached ) located on the application page online that stated Capital One reports the business credit card to the 3 credit bureaus, but the disclosure document does state that Capital One does Check ( an inquiry only ) to the business credit record and the business signers credit record and employment history, NO mentioning of reporting whatsoever, to credit reporting agencies. The ERC told me that the disclosure document on the application page online ( How I applied for the card ) did read about reporting. I asked the ERC to show me where she is reading that, she wasnt able too. The ERC then said she would call back in 7-10 business days after she reviews the account a little further. On XX/XX/20 the same ERC calls back ( with no new evidence or proof ) and proceeds to tell me that on line ix. of the same disclosure document that it reads, the business credit card reports to the individual credit agencies. The ERC further tells me, that the disclosure document reads, Exchange of credit information which is the same as reporting. The English dictionary defines/describes the two words exchange and report/reporting as two totally different meanings, and not the meaning the ERC gave me for the word exchange. The ERC also told me, that's your opinion, after I disagreed with her regarding the meanings. I replied to the ERC, its not my opinion, it just doesnt make any since. I attempted to educate the ERC, that the word exchange doesnt have the same meaning as the word report/reporting. The conversation being stonewalled at this point, I then asked for her supervisor, she said she was as high as it goes, there wasn't anyone else I could speak to about the issue. So the call ended with no resolution. 
On line iv. of the same disclosure doc. States, that the business credit card is to be used solely for business purposes only and not personal ( which is only used for business purposes ). In addition to, Capital One reporting to my individual/personal credit reporting agencies, this can and is impacting my personal credit score and ratings, not to mention that the credit card is in the Business name using a federal EIN number and not an individual SS # as the other credit agencies require. All information displayed at the signing of a contract, on the contract/agreement defines the contents entirely and binds the contract/agreement.

Company response to consumer: Closed with explanation