Consumer complaint received 2022-01-12
Company: Telsa Motors Inc
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
In XXXX I entered in to a consumer transation leasing a Tesla vehicle model 3 vehicle vin # XXXX has had countless non serviceable issues since the XX/XX/XXXX. I have noticed several malfunctions and have several service appointments where the vehicle yield to be beyond repair. The car has been fully out of commission since XX/XX/XXXX. On this date the car was at a mileage point of XXXX and only 13 months into the lease. The car prior to being infiltrated never malfunctioned and was compliant. Since XX/XX/XXXX on XX/XX/XXXX it malfunctioned and succumbed into a ditch causing a pending charge in which we are fighting, XXXX the mirrors started to turn inside out during driving causing me to almost get into accident. There car was then serviced and paid approx. XXXX for the repair and in XXXX the CPU needed to be repaired and then in XXXX the XXXX XXXX XXXX attempted the last repair which consisted of XXXX and was unsuccessful resulting in the cars determent the next day after retrieving it from the XXXX XXXX XXXX on XX/XX/XXXX on the side of the road the Tesla was non controllable on the day of XX/XX/XXXX exactly as it was on XX/XX/XXXX and this time went off to the side of the highway in AZ XXXX XXXX heading south towards XXXX and I repeatedly called Tesla to aid in getting the vehicle towed but was thoroughly denied and caused severe hardship including a XXXX and the car was towed by XXXX to XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXX, AZ XXXX. This is where the car has been out of commissioned since XX/XX/XXXX until this day of this notation XX/XX/XXXX with no indication of it being able to move or be drivable at this time. I am a XXXX woman and I have tried in every way shape and form to restore the Tesla back to its original state upon leasing it on XX/XX/XXXX and it has yet since driving it off the lot been the same and due to its inability to drive and being beyond repair its considered to be non-repairable and immovable and is within the manufactures warranty to be replaced with another tesla vehicle that is operating to full vehicular capacity. In continuation I am writing I am writing once again because I am a XXXX XXXX/and XXXX small business owner who is suffering greatly not just due to the pandemic but to the onset of non-repairable damages, hacks, infiltrations and consumer rights along with civil rights neglect that I have continuously received from Tesla regarding this vehicle, its return and replacement as according to the statutes outlined it the lemon law of California and Arizona. The Tesla model 3 vehicle is currently stationary non movable at XXXX XXXX despite my various efforts of getting it out of their non authorized possession to enable additional fees in charges in which The XXXX XXXX are unliable for and not fully currently aware as calls made to the established are never answered. According to the lemon law of the states of California and of the statee of Arizona the law state in Arizona Law 44-1262. New motor vehicle ; repair during express warranty or two years or twenty-four thousand miles 1. If a new motor vehicle does not conform to all applicable express warranties : 2. A consumer shall report the nonconformity to the manufacturer, its agent or its authorized dealer or issuer of a warranty during the shorter of the following : ( a ) The term of the express warranty. 
( b ) The period of two years or twenty-four thousand miles following the date of original delivery of the motor vehicle to the consumer, whichever is earlier. 
2. The manufacturer, its agent or its authorized dealer or the issuer of a warranty shall make those repairs that are necessary to conform the motor vehicle to such express warranties, even if the repairs are made after the expiration of the term or two year period or twenty-four thousand mile limit. 
3. This section does not limit in any way the remedies available to a consumer under a new motor vehicle warranty that extends beyond the limits prescribed in this section.

44-1263. Inability to conform motor vehicle to express warranty ; replacement of vehicle or refund of monies ; affirmative defenses 1. If the manufacturer, its agents or its authorized dealers are unable to conform the motor vehicle to any applicable express warranty by repairing or correcting any defect or condition which substantially impairs the use and value of the motor vehicle to the consumer after a reasonable number of attempts, the manufacturer shall replace the motor vehicle with a new motor vehicle or accept return of the motor vehicle from the consumer and refund to the consumer the full purchase price, including all collateral charges, less a reasonable allowance for the consumers use of the vehicle. 

As a corporation that used the vehicle for transport we have suffered huge economic setbacks and have had to forfeit several opportunities due to the lack of response and cooperation with the parties that are involved. 
The tow yard located at XXXX XXXX XXXX XXXX, XXXX XXXX, AZ XXXX XXXX XXXX XXXXhas refused to release the car in my possession so that it can at least be in an area not assessing fees which are a non liability at this point and time. We are concerned for the status of the vehicle and the replacement of the vehicle and are demanding response and rectification from Tesla motors effective immediately. I expect a reply asap regarding this matter the cost at the tow yard are not in my subjection as I have repeatedly informed Tesla to tow the vehicle out of the impound so that it can stop accessing charges. 
The impound yard is being involved in this dispute as they have the vehicle and have not released it against my many efforts. we are seeking replacement vehichle that is operatating as this vehicle is inoperatable and completely compromised and not receptive to repair, however daily tesla motor services is continuously texting me for lease payments with the pure intention of collecting a debt however they are a motor vehicle distribution agency and it is harassing in nature and detrimental in nature as we are looking for a means of restitution so that we can move on with and continue to conduct business as per usual. 
P.S.THE VEHICLE IS UNDER WARRANTY AND TESLA IS IN FULL VIOLATION OF THEIR OWN RULES AND REGULATIONS WHICH ARE ATTACHED IN THIS EMAIL. WE ARE SEEKING RESTITUTION AND EMOTIONAL AS WELL AS PHYSICAL DAMAGES DUE TO THE LEVEL OF INEFFECTIVE AND ABUSIVE LEVEL OF SERVICE AND DESTRUCTIVE AND NEGLIGENT RESPONSE AND RECONCILIATION.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation