Consumer complaint received 2019-08-10
Company: Diversified Consultants, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XX/XX/XXXXI had Internet and Telephone service with XXXX XXXX XXXX. XXXX XXXX was intentionally throttling my bandwidth, thus slowing down my internet service, thereby rendering my internet service useless. I was unable to use the internet, nor the telephone service at all. 
I eventually complained to XXXX XXXX they told me that they do not throttle the internet speeds. Which was a lie. Because there were several lawsuits whereas they were being sued for using these same practices on other consumers in the past. However, I was being charged for, and was paying for the full use of the internet. After several months of me putting up with XXXX XXXX 's lies and their outright refusal to cease with their intentional throttling of my internet speed, I eventually submitted a complaint to the Federal Trade Commission, as well. In the end, XXXX XXXX never corrected their bad business practices and behaviors towards me, and as a result, I removed my bank account from the automatic withdrawal so that XXXX XXXX can not continue to automatically take my monthly payment of {$69.00} from my banking institution. I refused to allow XXXX XXXX to continue to steal money from me that they were not rightfully entitled to anymore because XXXX XXXX refused to provide the service to me that I was paying for. 
XXXX XXXX refused to acknowledge, at least to me, that they were throttling the internet speeds, however the testing proved otherwise. 
After I had informed XXXX XXXX that they would no longer be authorized to withdraw the monthly fees for service, it was at that point that they decided to send out a technician to check the cables outside of my home. According to what I was told, XXXX XXXX said that the technician located the problem. Their excuse was that they discovered that the rats ate through the line. XXXX XXXX told me that their technician stated that he cut out the damaged section of the cable and he spliced together a new section to restore my internet service. 
This sorry excuse was nothing more than manufactured lie. As I observed the cabling in the areas where they said he repaired the cable at, they was no such repairs that were made to any wires or cables. Has a matter of fact, my property is completely fenced with a wrought iron gate. Additionally, my property has a ( 16 ) Channel 4K Network Video Recorder and if someone had approached my property I would have recorded it. There was no record of the technician on my property at the time and date according to what they had alleged. 
XXXX XXXX retaliated against me and stopped my internet service because I complained about them throttling my internet speed. 
When my internet service was turned off, XXXX XXXX still attempted to take my money out of my bank account, and when they were unsuccessful with withdrawing my money from my banking institution they levied that amount to my account. 

Unbeknownst, to me, after leaving XXXX XXXX in around XX/XX/XXXX a collection agency reported this derogatory information onto my credit report. 
I disputed the information and all ( 3 ) national credit bureaus agreed with me and the information was DELETED from my credit reports. There were a total of approximately 3 to 4 separate collection agencies that attempted to collect on this debt, but they were all disputed and the accounts were eventually DELETED from my credit reports, in the past, commencing on or about XX/XX/XXXX.

In XX/XX/XXXX I was alerted by my credit monitoring service that Diversified Consultants, Inc. had placed this previously deleted account back onto my credit profile. I was never notified by Diversified Consultants in advance, before they placed this deleted derogatory account back onto my credit profile. Additionally, this account has been resold and re-aged, to give it the appearance as though it is a new account, but it is not. A lot of the purported account information, the amount owed is inaccurate, and incorrect, in every respect thereof. 
I wrote to Diversified Consultants and sent them a USPS Certified Mail Letter and requested that they provide me with certain applicable information. Yet they have refused to provide me with the information that I requested from them thus violating the FCRA and FDCPA.

Company response to consumer: Closed with explanation