Consumer complaint received 2018-05-04
Company: Nelnet, Inc.
State: GA
Product: Debt collection
Sub-product: Federal student loan debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Nelnet has violated 15 U.S. Code 1692g - Validation of debts US Code sections a and b.Nelnet is unable to provide validation of debt.

This information has been requested multiple times and Nelnet failed to provide the information on purchase of debt.

Nelnet has violated FCRA by providing false information to credit agencies fir the month of XX/XX/XXXX. It has also provided inaccurate information to 2 major credit bureaus in XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX. 
Nelnet is also in violation of FDCPA statues by failing to provide verification of purchased debt. 
Failure to provide this information to CRA 's and consumer over the allotted time periods after multiple recorded request through the CFPB complaint center and other mediums makes Nelnet Negligent. This consistent negligence stands as precedent for all actions of the company toward the client. 
Nelnet is negligent by definition : A failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. The behavior usually consists of actions, but can also consist of omissions when there is some duty to act ( e.g., a duty to help victims of one 's previous conduct ). 


15 U.S. Code 1692g - Validation of debts US Code Notes Authorities ( CFR ) prev | next ( a ) Notice of debt ; contentsWithin five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumers written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

( b ) Disputed debts If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection ( a ) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Any collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute the debt or request the name and address of the original creditor. 

( c ) Admission of liability The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer.

( d ) Legal pleadings A communication in the form of a formal pleading in a civil action shall not be treated as an initial communication for purposes of subsection ( a ). 

( e ) Notice provisions The sending or delivery of any form or notice which does not relate to the collection of a debt and is expressly required by title 26, title V of Gramm-Leach-Bliley Act [ 15 U.S.C. 6801 et seq. ], or any provision of Federal or State law relating to notice of data security breach or privacy, or any regulation prescribed under any such provision of law, shall not be treated as an initial communication in connection with debt collection for purposes of this section.

( Pub. L. 90321, title VIII, 809, as added Pub. L. 95109, XX/XX/XXXX, 91 Stat. 879 ; amended Pub. L. 109351, title VIII, 802, XX/XX/XXXX, 120 Stat. XX/XX/XXXX. )

Company response to consumer: Closed with explanation