Consumer complaint received 2017-11-07
Company: PNC Bank N.A.
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I went to the drive in teller today ( XX/X/2017 ) to make a withdrawal from my checking account at PNC Bank in the amount of {$5000.00}. The teller went away to process my request and returned after a while and said that I needed to come in because of the amount. I had previously made a withdrawal at the drive thru at the same bank for {$3000.00} and it was not a problem so I mentioned to the teller that I had taken out an amount similar to that before at the drive thru and did not have a problem. He said I needed to come in and I said o.k. At this time, a police car had pulled up and was parked diagonally across the parking spaces in front of me with the engine still running and was facing the bank. I made a turn in the parking area where the police officer was and parked in a space a little closer to the bank which was just ahead of them. I went into the bank and a few of the tellers said hello as if they were all expecting me. The welcome was disingenuous and the atmosphere was suspicious. I completed my transaction at the teller without saying much. When I got outside, the officer was still there. I drove past them and went to another bank ( with a much higher interest yield ) near by to deposit my withdrawal. When I left, the officer appeared again in front of me on the road and then made a right turn at a school. I do n't know if the officer was alone or with a partner. This is not the first time something like this has happened with PNC Bank. About a month or so ago, I took out a few thousand dollars from another PNC bank and after I left, a state police car got behind me. He/She was on the road with me for a while and they eventually passed me. There has been another time where a bank manager was inquisitive about my income with the insinuation that it may not be authentic because I did not have direct deposit. I have banked with PNC for over 10 years and the last few years have been the worst. Apart from punctuations of friendly customer service, the general impression that I have gotten is that I am being racially profiled and that PNC bank discriminates against people of colour or perhaps just black people. I should be able to enjoy the fruits of my hard labour and pay off debts without being treated like some common criminal or any criminal at all. Since this is not the first time this type of incident has happened, I would like to know if PNC has placed some sort of cautionary flag on my account. I would also like to know if it is PNC bank 's policy to contact law enforcement every time a customer - any customer- makes a withdrawal of {$5000.00}, how many other customers have received the same treatment as I have when making such a withdrawal, and how many of those customers are people of colour. Later today, I went back to the same PNC bank to close my account. There were a few things I wanted to make sure had cleared first but I 'd just had it with them and just wanted to close my account. However, I learned that I would not be able to access my eStatements once I close my account and the fee for them to give it to me today would be {$5.00} per statement, so I opted to do it myself when I got home. When I tried to access my eStatements once I got home, I got a message that the feature was currently not available. My main concern is that I feel racially profiled and my child gets to unfortunately see it.

Company response to consumer: Closed with explanation