Consumer complaint received 2018-02-20
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Problem getting your free annual credit report

Complaint:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX Telephone Number : XXXX Email Address : XXXX XXXX XXXX XXXX XXXX XXXX Equifax Information Services, XXXX Disputes Department XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, Georgia XXXX XXXX, Georgia XXXX Re : XXXX XXXX XXXX Free Annual Credit Report Requests to XXXX XXXX XXXX XXXX Dear Sir or Madam : Today ( XX/XX/XXXX ), I, XXXX XXXX XXXX ( Complainant ) have contacted Equifax Information Services, XXXX  ( Equifax ) by telephone ( XXXX ) at approximately XXXX, this morning in regards to, my Equifax free annual credit report request sent by United States Postal Service ( USPS ) mailable services dated on XX/XX/XXXX and XX/XX/XXXX for which, I have not received to date, any deliverable mail from Equifax . See Exhibit A. The Complainant first call to Equifaxs XXXX ( customer care representative ) who has a heavily broken English accent had stated, Equifax has received a free annual credit report requests sent to your previous address, the Complainant replied, how is this possible, to send a free annual credit report to my previous address ( XXXX XXXX XXXX. XXXX XXXX XXXX, in the city of XXXX, in the State of Illinois in the zip code area of XXXX ) this year ( XXXX ) when she had not requested, her free Equifax credit report from her pervious address since, XX/XX/XXXX, and her current mailing address are documented onto both free annual credit report requests forms to the XXXX XXXX XXXX, doing business as XXXX XXXX XXXX as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX? See Exhibit A. 

Equifax, customer care representative XXXX had disclosed, to the Complainant, why she did not receive her free annual credit report requests because it was sent to your previous address. So, the question remains, as to how Equifax was able to send the Complainant credit report to a previous address unlawfully without her written authorizations, consents, or knowingly and willfully participations? In violation of Fair Credit Reporting Act ( FCRA ), Title 15 U.S.C. 1681, to disclose consumer information when requested. This means, the Complainants Equifax credit report files has been unlawfully compromised by identity thefts activities. XXXX, ( the customer care representative ) had given the Complainant a new confirmation number, XXXX for which, the Complainant can view her Equifaxs free annual credit report onto XXXX website, and XXXX ( the customer care representative ) will send the Complainants Equifax credit report by deliverable USPS mail to the her in which, she should receive in five ( 5 ) to  ten ( 10 ) days. After, the Complainant had disconnected from Equifaxs customer care representative, she attempted to retrieve her online Equifaxs free credit report from www.annualcreditreport.com website and discovered there were no hyperlinks, or field text boxes to enter any confirmation numbers, XXXX onto an XXXX XXXX XXXX website. 

The Complainant had contacted, Equifax customer care representative a second ( 2nd ) time, in regard to XXXX ( the 1st customer care representative ) who had supposedly given her an authentic confirmation number, XXXX, and to confirm the confirmation number digits legitimacy in which, the Complainant was not able to be verified onto the annual credit reports website. However, the second ( 2nd ) Equifaxs customer care representative had transfer the Complainant call, to the Equifax website technical support, and the male voice also, had not been able to be verified, XXXX, ( the 1st customer care representative ) confirmation numbers, XXXX onto Equifax credit information file and suggested, the Complainant contact Annual Credit Report by telephone at XXXX then the Complainant telephone conversations had ended with Equifaxs customer care representative. Next, the Complainant had contacted, XXXX XXXX XXXX by telephone ( XXXX ) however, XXXX XXXX XXXX doing business as XXXX XXXX XXXX only have prompt telephone voice automations calls without prompt connections to a live customer care representative that overthrows, the Complainant purpose for calling about her Equifax free annual report forms that were not sent to current address ( XXXX XXXX XXXX, XXXX XXXX XXXX in the city of XXXX, in the State of Illinois and in the zip code area of XXXX ).

Company response to consumer: Closed with explanation