Consumer complaint received 2019-05-30
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: VA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
XX/XX/XXXX Dear Consumer Finance Bureau I believe my lender Carrington Mortgage Services has violated federal guidelines and the State of Virginia lending laws and they are using tactics that I think may be predatory lending. 
I spoke to XXXX at XXXX XXXX, the local HUD-approved Housing Counselor Agency in XXXX. She advised me based on the actions of my lender Carrington Mortgage Services that I needed to involve my local politician HUD, The Consumer Financial Protection Consumer Bureau and BFI with assisting me in saving my home for my XXXX children and me from foreclosure. 

I believe the lender is using tactics that benefit their best interest by using a process that did not allow me the time needed to sign the modification documents through the trial payment process program. This process has been going on for 2 1/2 years when this could have been resolved with 30 to 45  days on the initial modification agreement in XX/XX/XXXX. I had a unique situation because I was going through a divorce and at the time my wife would not sign the mortgage modification documents to prevent our house from being foreclosed. I explain the situation from the beginning and I requested assistance from the State of Virginia Bureau of Financial Investigation ( BFI ) and the Honorable Senator XXXX XXXX. 

Our request was simple we needed extra days than the normal 7 days to return the modification documents because my wife was trying to make me lose our home in foreclosure. She was not willing to sign the modification documents so we obtain a court order that required her to sign all mortgage documents relating to the loan. We also provided this court order document to Carrington Mortgage Services. On two occasions the lender refused to work with me to allow more time to go through the court process to get the modification documents signed. Each time the lender told me I had to restart the loan modification process that took 3-6 months and increase my interest rate and my loan payment. On my second modification, we were able to get a court date that was on XX/XX/XXXX. We gave Carrington the court documents showing we could get the modification documents signed if they would not close out my loan until we went to court. Carrington closed out my loan on XX/XX/XXXX, and told me to restart the loan modification process again. 

I immediately sent a third mortgage assistance package at the beginning of XX/XX/XXXX documents. In XX/XX/XXXX Carrington contacted me and stated they would not approve the trial payment program until I submitted a divorce decree. I advised the lender that I was not divorced and we had not been to court. However, the lender refused to allow me to go through the trial process. I contacted XXXX at BFI and she contacted Carrington with my concerns that my lender misled me and was not acting in my best interest to help me save my home. The following day from when BFI contacted my lender I received a phone call from Carrington stating they would allow me to go through a trial payment program. However when I received the modification documents in XX/XX/XXXX my payment had increased for the third time : the 1st time my mortgage payment was {$1400.00}, the 2nd time my mortgage payment was {$1600.00}, and this time my mortgage payment was {$2000.00}. 


I was so frustrated that I put my house on the market to sell it. However, I could not sell it because my loan balance is {$270000.00} but with all the lender fees and foreclosure fees, my payoff was about {$310000.00}. The house appraised at {$320000.00} and no one is going to buy the house when its on the auction block for {$270000.00}. So on XX/XX/XXXX, I sent Carrington a loan assistance package asking they allow me to keep my house and to please give me an affordable payment. I had sent 90 % of the loan documents needed and Carrington closed my loan denying it on XX/XX/XXXX, stating I did not provide all the loan approval documents and it was not correctly signed. Therefore I submitted another mortgage assistance package and I sent 98 % of the documents because I was missing the fully ratified divorce decree. Im waiting for the Judges final signature from XX/XX/XXXX, because my ex-wife attorney claimed he forgot to send the divorce decree documents to the Judge to sign until XX/XX/XXXX. Carrington this time denied my loan stating I did not submit the loan assistance package within 37 days of the foreclosure date on XX/XX/XXXX. 

Please help me, I believe Carrington Mortgage Services tactics was predatory and it did not benefit me as their customer. My lenders actions have violated State and Federal guidelines. It makes no sense to have a process that takes 3 to 6 months, its a longer process that increases my interest rate, loan balance, loan fees and overall time ( in my case 2 1/2 years ) than giving me a few extra days because the circuit court was involved to require my ex-wife who has a severe XXXX XXXX  to signing the loan modification documents. My ex-wife wanted to put our XXXX children and myself on the streets. I have a severe XXXX and Carrington actions have caused me XXXX, frustration, increased my XXXX XXXX XXXX, and increased my XXXX pain condition. I have not been able to sleep at night, I been having XXXX XXXX, as well as other health issues and my children have been concerned about losing our house. Carrington has also caused embarrassment by constantly putting my house in foreclosure in the newspaper. This should be illegal for Carrington to do this to a homeowner for over 2 years. Carrington has been fraudulent in responding to BFI regarding their actions and I am asking for a full investigation so this will not happen to other homeowners. I am asking that Carrington give me my original loan modification agreement in which my loan balance was being reduced to {$200000.00} and my monthly payment was {$1400.00}. 

Sincerely,

Company response to consumer: Closed with explanation