Consumer complaint received 2020-07-29
Company: Yamaha Motor Finance Corporation USA
State: MN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
Yamaha Motor Financial Corporation Well to start this off a quick explanation. I had a loan with XXXX XXXX for a small dirt bike. 6 to 8 months into the loan the loan was sold to Yamaha financial corporation. 
That part was out of my control with no warning or approval. Well then comes Covid19 and the mail was starting to be weird. I had stopped  receiving statements for the dirt bike. In XXXX on the XXXX i had called and made a payment online paying their late charges as well chocking up the missing statements as possibly my fault. Well come XXXX XXXX XXXX i had received no statements and XX/XX/XXXX i called a number from my phone history and attempted to make a payment and my card was declined or wrong pin number or somehow i was unable to make the payment. Worried i waited for a statement to come in the mail so i could use the account number instead of entering my social security number. 
Well that statement never came.XXXX XXXXXXXX XXXX am while at work i missed a call from the company. 
XX/XX/XXXX between XXXX and XXXX XXXX  a repo agent had come and repossessed the bike. 
I immediately attempted to call the company but was unable to get through to a real person due to observation of XX/XX/XXXX and not having my account number was unable to make a payment on their computer program. 
XX/XX/XXXX i had called and finally got through to a live person, i had asked why i had not received any statements in the mail and i was told that i was in the computer as having a bad address. The same address that the repo agent found us and the bike at and the same address i would later receive certified mail from the company. The supervisor i had spoke with was named XXXX # XXXX i updated my addresses and i requested a copy of the agreement and also more information about the repossession and was told that he could not help me for a few days until those requests were completed. Many of my questions were deflected and i was belittled and shamed for allowing myself to fall behind even though i had not been receiving statements or courtesy calls when my account was 71 days past due owing XXXX XXXX I ended the call due to the circle of deflection to any question i asked. I was called back minutes later from the company attempting to collect the payment, upon being informed that their company had repossessed the dirt bike i finally received some help from XXXX # XXXX informing me that the repossession company takes a few days to release the information and that i should email YamahaXXXX and that they would be able to take a look at my account to figure out where the miscommunication was coming from. XX/XX/XXXX i had received a certified letter from Yamaha Motor Finance Corporation postmarked XX/XX/XXXX and opened it. It contained a letter of intent to sell. I had also received a envelope with statements from XXXX, XXXX, XXXX, and XXXX. XX/XX/XXXX i had called trying to see if the information had come in and could be discussed. XX/XX/XXXX i had sent the first email. Back and forth emails i receive a email asking if i could call in and discuss the matter in a more personal manner. XX/XX/XXXX, i called and explained myself and the employee referred me to his supervisor XXXX # XXXX who said they couldn't do anything to help me and that i should pay them. I had once again asked for a copy of the contract. I requested the name of the repossession company only to be given the wrong company. i was told to call back on that Friday the XXXX of XXXX and there would be a resolution to the escalation of my questions. I made a payment on XX/XX/XXXX for {$310.00}. I called back on Friday the XXXX to be told that no information was available. The agent XXXX was rude and refused to give me his employee identification number which i was put on hold for thirty minutes until his supervisor gave me the number. XXXX # XXXX After all this stress and wasted time i feel like i was bamboozled by this company. They are currently holding my credit hostage telling me i need to pay the repossession cost of XXXX $ plus all past due amounts. They have given me no statements in the mail and no calls on the phone until less than 24 hours before the time of repossession. The repossession order come to find out was to a company called ( XXXX XXXX XXXX ) different from the information they had given me and that the order had been made XX/XX/XXXX almost a week before they attempted to make contact with me on XX/XX/XXXX. This has ruined my credit, Traumatized my kid, and is going to cost me alot of money. The buyout amount to receive my property is almost as much as the purchase price when i bought the dirt bike new signing the contract with another company. This has been the worst ordeal i have every had working with any company.

Company response to consumer: Closed with explanation