Consumer complaint received 2019-03-18
Company: Diversified Consultants, Inc.
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I was informed by the XXXX in SC to file a complaint here, because I had a bill that was supposed to be paid in full in XX/XX/XXXX. I never heard anything about the resolved bill until XX/XX/XXXX.  Neither by postal mail, email, nor phone call. I received a phone call on XX/XX/XXXX from Deversified Consultants Inc ( XXXX ),  explaining that I owed XXXX ( cable/wifi provider ) an amount of {$220.00}. Explaining the situation to the rep, I asked why after almost 2yrs I hadn't heard anything from the original biller in question. Of course she could not answer! So I asked if they had ever tried to contact me before. The rep explained, not to her knowledge, and she received my info to collect on XX/XX/XXXX. Asked again .... If you have all my contact info, why didn't they contact me anytime between XX/XX/XXXX and currentXX/XX/XXXX. Again, of course, she couldn't answer. The reason for this complaint is, I never once received any kind of contact neither from XXXX, nor the collections agency. According to the XXXX either company was supposed to contact me by mail, and provide 30 days for me to dispute the issue, which NEVER happened. 

Below is the complaint I sent to the XXXX in XXXX XXXX Missouri After having continuous problems with the company ( XXXX  ), starting from the beginning ( XX/XX/XXXX ), I had to file a complaint with the XXXX concerning service ( case # XXXX ). In which getting resolved in XX/XX/XXXX. I continued using the cable/wifi provider until XX/XX/XXXX, when I paid my final bill. Final bill meaning ... I spoke with a representative on XX/XX/XXXX, getting billing current. After explaining the issues from prior, the representative informed me to change billing from XXXX XXXX to XXXX billing. I had to wait 3 business  days for payment to post. Called on XX/XX/XXXX, to hopefully get a better rate. I explained my situation with the representative then, that we weren't using some of the package, and wanted a cheaper bill from the current {$120.00}. After being placed on an extended hold, the rep explained about her great news of eliminating certain things and down sizing the package would be {$150.00}. Asking if the rep had lost her mind, I told her that " I was done '' with them, and they would not receive any more money from me. They continued to keep service going through XX/XX/XXXX, even though I wasn't paying! They were supposed to send a return box for the devices. Never showed! XX/XX/XXXX, a rep showed up in the yard to retrieve the devices. Explained again the entire situation. After I released the devices, the rep explained I would receive an email explaining that the devices were returned, and I owed the company nothing {$0.00}!!! He gave me his contact info for a follow up. Waited 2wks and nothing. Texted the rep, and he said he'd come out and get the issue resolved. Waited another 2wks, and texted again. This time no response. So I called XXXX directly on XX/XX/XXXX. Talking with the rep, I found that the devices were returned, and I didn't owe the company any amount of money, per what the rep that received the devices explained! XX/XX/XXXX I receive a phone call from a collection agency explaining I owed XXXX {$220.00}. The rep explained that she received the info on XXXX. Explaining to the collections rep, that I assumed the issue was resolved in XX/XX/XXXX, and had NOT heard one thing from them via email, phone call, or postal mail, I would contact the company and get the issue handled. So ... Contacted a rep from XXXX   immediately after ( same day XXXX ). She acknowledged everything. Times, dates, and rep 's concerning my issue. But explained the amount owed was wrong. It was {$140.00} ( approximate amount, I did not note exact, because I don't owe anything ). She explained she would get the info current to the collections rep. I explained I owed nothing several times. Openly admitting that all my notes were correct, finding all my issues, and explaining that there " could '' have been a misunderstanding on either end, I asked why it had taken from XX/XX/XXXX until XX/XX/XXXX to hear anything. AGAIN, no contact from XXXX  since XXXX, until a collection agency phone call on XXXX. She again said maybe a misunderstanding, but would not resolve the issue, so now we're here! Please feel free to contact me, as I have more accurate dates and names. Thank you!

Company response to consumer: Closed with explanation