Consumer complaint received 2021-11-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
On XX/XX/XXXX I received XXXX letters from Bank of America stating they put {$37000.00} to my account. While I was in the hospital. Then I call to file a claim for that money because my place was broken into while I was in the hospital.I filed XXXX claims one for XXXX and another one for {$8700.00} XXXX and the next day I I call to give them the police report and went to identify. Myself at the bank And that's when I found out that they place XXXX claims to my account my claiim, of {$18000.00} and a claim that was soppose to be gone before the other claim became the {$20000.00} cents because my money that was left on my account and my payment I received from XXXX was also used it off my card at the time it was taken from me. But they placed the others XXXX to my account tolol of {$37000.00} but they place it in there in the negative and XXXX me customer liable and then I sent them XXXX pages of evidence of everything I told them what's the truth or something letters from the manager, people that was coming to my room to see me to my place to see me and then they sent me a fake bank statement they falsely called the cops on me saying that I said I was going to kill myself which I had to play the record my because I record my phone calls with Bank of America to let them know I never said that so he falsely called the cops to my house twice they lie to me every time I call them it's a different story about my account is open is closed its open is closed and they have sent me through it. The XXXX and many many lies. .Ive e been dealing with them for over a year now and all the hurt this bank has put me through oh my XXXX to a whole nother level They payed me XXXX I filed And i never seen none of it because they took it back from the same money they placed to my account then put money and took it back from a claim I never file and took it back then placed money on my account and can't tell me where it came from. They did all this using there automated faurd filter I never received any written explanation I never received any paperwork telling me why they placed the XXXX to my account I never received a letter on why they place money into my account while they took money out of my account why they pay me XXXX and then I got a letter saying that they were not going to pay me my {$20.00} thounds but they paid it to me the next day after I got the letter but they took her right back out of the same money I filed and they never wrote me a letter about none of this and now they keep lying to me about my account is open it's close it's open it's closed I don't know what's going on but I keep explaining to them what happened what's going on and they keep acting like they don't understand nothing I'm telling him and they keep lying to me about my account and saying they'd reconsider it reopen and then you talk to somebody the next day and they'll tell you never never been reconsidered it's just a whole bunch of lies that's going on with Bank XXXX Americathey sent me fake bank statement and everything I'm so feads up with this bank.I sent them XXXX pages ofevidence to prove my point to prove what I said was true I fax them XXXX pages of evidence for a whole week they claim that they never got it. They don't see it and then so I'll fax them again and then they got it and then they just paid it no kind of attention these people have put me through the wringer and they still sending me through the ringer and all I ask is that I get my money please I have evidence to support everything I'm saying I got recordings I got letters some letters that they sent me from the automated fall filter too.please help me I have no money to take care of me and my puppy.i have nothing .please thank you .p.s they still have my. Account - XXXX in the hole and don't know how they got that .My claim I filed is for {$39000.00} and I just need my money that I've been fighting with for over a year all my ev evidences on file I think. Thank you XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX or XXXX thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief