Consumer complaint received 2020-05-20
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have had problems for over 15 months trying to get Experian to fix gross errors on my credit report. There are several points I am going to address here. 

First, I want to address the fact that I disputed inaccurate reporting on my XXXX XXXX account directly with Experian approximately 15 times. Over and over I sent Experian documentation that I was not late on XXXX XXXX and they kept dismissing it saying that the creditor was verifying it. I sent them payment history, total loss letters from my insurance copies of my contract ect. After 15 month I filed a complaint with the CFPB about XXXX XXXX  and I have finally got the errors corrected. I am just pointing out Experians lack of investigation on this issue. Why have a dispute process if they are just going to go by the inaccurate information reported in the first place by a creditor? On XX/XX/XXXX, XXXX XXXX finally updated my Experian credit report and two 30 day late payment were removed from my report. My credit score did not dramatically increase as it should because it decreased over 60 points when the event happened. 

Secondly, I want to address the fact that XXXX XXXX XXXX  XXXX is a collection company that reported to my Experian Report in XXXX of XXXX. The original creditor on this account is XXXX XXXX and this account is fraudulent .XXXX XXXX knows this account is fraud and knowingly sold the account for collection anyway. XXXX XXXX XXXX XXXX never contacted me as required by ( 15 U.S. Code 1692g.Validation of debts ) They are also not registered with the Texas Secretary of State to do business with Texas Residents ( which I am ) I have a separate complaint completed to the CFPB on those companies. Experian is in violation under the Fair Credit Reporting Act 611 because they removed this account from my credit back in XXXX and reinserted it in XX/XX/XXXX.I disputed this with Experian and it remained on my credit report even after I provided Experian with a Federal Trade Commission Identity Theft Report ( FTC report Number XXXX ). By Law Experian has to remove this account from my credit. I was told by XXXX  that Experian has 5 days to remove a fraudulent account once receiving the Federal trade Commission Identity Theft Report and or report number. I sent this information to Experian 3 times since XX/XX/XXXX. 

Thirdly, I want to address that Experian is not timely removing hard inquires from my credit report. I know of other people as well that are having this same issue. I had 2 hard inquires that should have been removed on XX/XX/XXXX, XXXX the inquiries were done on XX/XX/XXXX. I called Experian about all these issues yesterday and I was told that she would open a dispute. I do not have to go through a dispute process when they are supposed to be removed on the 2 year mark. I told them that I would be filing a complaint with the CFPB and they did not care and were still unwilling to fix the errors. 

Fourthly, I want to address the adverse action I have endured because of Experians violations under the Fair Credit Reporting Act. I have an account with XXXX XXXX that has had perfect payment history and was in good standing.Because of Experians unwillingness to follow the law my credit score dropped dramatically and XXXX XXXX close my account because of this. My credit line is {$6000.00} I have a balance of {$5500.00}, now Experian is showing that i am at 72 % debt utilization they are counting my debt with XXXX XXXX but are not counting the credit line. I have 4 revolving accounts : XXXX  XXXX Credit Line XXXX balance XXXX XXXX  XXXX - Credit Line XXXX balance XXXX XXXX XXXX XXXX XXXX XXXX balance XXXX XXXX XXXX - Credit Line XXXX balance XXXX Total Credit Lines are {$23000.00} and balance are {$12000.00} is is a utilization of 54 % Experian is showing my debt utilization at 78 % by not factoring the XXXX XXXX Line of {$6000.00} but factoring the debt of {$5500.00}. Experian is factoring total credit lines at {$17000.00} and debt at {$12000.00} equaling a 72 % utilization. If it was factored correctly ( as XXXX  and XXXX do ) It would show credit lines at {$23.00}, XXXX vs. debt {$12.00}, XXXX yielding a 53 % utilization. My credit score is greatly effected by this. 

Lastly, I have a Federal Student Loan account that is is perfect standing and Experian was showing it as a negative account because of an inaccurate address. Federal Student Loan sent the update to Experian proving that my account was in good standing and Experian failed to update my report for over 60 days.An account is not negative solely because of a wrong address I believe that this issue has finally been corrected. I never disputed the account I was disputing the issues with Experian that there was not anything negative about the account. I want their remarks removed that consumer disagrees that is not true.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation