Consumer complaint received 2018-10-09
Company: Gatestone & Co. International Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Below is a letter sent to XXXX XXXX XXXX that pretty much sums up most of the problem, except that we recently started receiving telephone calls and from a debt collection company. I do not owe XXXX XXXX XXXX anything, we tried to discontinue all services, but they did something wrong and kept billing us. When I refused to pay, they sent us to a collection agency. I have sent the collection company the same information in the document below. 

XXXX XXXX XXXX  : We appreciated the opportunity to be subscribers of XXXX XXXX XXXX for many years and regret the need to leave, in other words, terminate our XXXX XXXX XXXX wireless services on all our devices. On XX/XX/2018, WIFE went into the XXXX XXXX XXXX corporate store at XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX, and spoke with a clerk and terminated all wireless devices with XXXX XXXX XXXX and paid the required and requested amount of {$450.00} to terminate all wireless services. 

Shortly after termination with XXXX XXXX XXXX, a bill for services was received, but, how is that possible? WIFE personally spoke with someone to terminate services as explained above. Lets back up a little bit. WIFE initially telephoned XXXX XXXX XXXX and attempted to terminate services telephonically but was denied. She was instructed to appear personally in front of a corporate employee to terminate services. Well, apparently, that did not go well because the corporate employee did something wrong because she got another bill for services. WIFE promptly telephoned XXXX XXXX XXXX and advised an employee over the telephone that services should have been terminated on XX/XX/2018 when she paid {$450.00} to XXXX XXXX XXXX in person to terminate services. 

When XXXX XXXX XXXX failed to terminate services, HUSBAND telephoned XXXX XXXX XXXX and informed XXXX XXXX XXXX that XXXX XXXX XXXX services were terminated on XX/XX/2018 when WIFE paid XXXX XXXX XXXX {$450.00}. Well, that did not work out either. HUSBAND called XXXX XXXX XXXX approximately 4 times trying to terminate services over a few weeks, which apparently did not happen, because we received more bills for service. HUSBAND was then instructed to personally appear in front of a corporate XXXX XXXX XXXX employee to fix the problem. So, HUSBAND went to the XXXX XXXX XXXX store on XXXX and was informed that they could not fix the problem. HUSBAND was informed that if we could prove that we made a payment of {$450.00} on XX/XX/2018 when WIFE attempted to terminated services, XXXX XXXX XXXX would resolve the problem for the {$450.00} because we paid the proper amount on XX/XX/2018 to terminate services as of that date. ( Oh, and by the way, the XXXX XXXX XXXX employees we spoke to acknowledged the fact that they were able to see our {$450.00} payment on XX/XX/18, so why would we need to demonstrate such, humm. ) Andwe got another bill. HUSBAND then telephoned XXXX XXXX XXXX services again and spoke to a clerk that could not fix the problem, so HUSBAND spoke to a supervisor who informed HUSBAND that he needed to pay the outstanding balance to terminate serviceswhewandwe just got another bill threatening a collection agency. 

Please fix this problem, WIFE personally paid {$450.00} on XX/XX/18 to terminate all services with XXXX XXXX XXXX, it should have stopped. 

By-the-way, all our telephone numbers were ( XXXX ) telephone numbers, none were ( XXXX ), your last letter dated XX/XX/2018 referred to ( XXXX ) numbers. 

If you have any questions or concerns, please call me at???????????? 

Please consider this an official request for a copy of all documentation in the possession of XXXX XXXX XXXX demonstrating all the efforts made by WIFE and HUSBAND attempting to resolve this problem. In telephonic conversations with XXXX XXXX XXXX, and in conversations with XXXX XXXX XXXX personnel at the corporate XXXX XXXX XXXX store, HUSBAND was informed repeatedly that records ( sometime referred to as notes ) were generated of each and every contact we made with XXXX XXXX XXXX, either in person or over the telephone, attempting to resolve this billing issue. 

Thank you for your prompt attention to this matter. 

AMOUNT DUE : {$0.00} Account Number :????????????? 


LINE ITEM ITEMIZING PAYMENT OF {$450.00} TO XXXX XXXX XXXX, AKA XXXX XXXX FROM XXXX STATEMENT

Company response to consumer: Closed with non-monetary relief