Consumer complaint received 2018-01-07
Company: Specialized Loan Servicing Holdings LLC
State: SC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I was n't aware that XXXX XXXX brought out XXXX, until XX/XX/XXXX ; therefore, every time I got a letter informing me that, the Mortgage Servicer changed, I filed it and made the necessary adjustments. I was working a lot of hours, ensure that, the astronomical mortgage payments were made. In XX/XX/XXXX, I moved to SC, with the intentions of buying a home, I allowed them to rush me through the process, because my family was moving here from Washington State. XXXX, did a 80/20 Loan ( based on the contract, no other Lender was involved ). In the very beginning ( although briefly ), they service both the 80 % and the 20 % ; however, within a few months, they transferred the 20 % to SLS. I was never late on the 20 %, but, that adjustable 80 % was killing me ; therefore, I was constantly late, but for some odd reason, I never had to challenge the possibility of a Fore Closure issue. I was always able to rob Peter to pay Paul. Nevertheless, I am submitting this to you because, in XX/XX/XXXX, I decided that I would start destroying old documents that I had on file for my deceased mother-in-law, and came across a packet, from XXXX XXXX, but it was never opened, because I assumed it was an offer to refinance. This document which came from XXXX, and dated XX/XX/XXXX, was a GFE review. XXXX completed a GFE review, of which they included me and my husband 's creditors and employment information. Well, it was baffling. My husband was n't listed on XXXX Contract, and we never requested a loan review from XXXX. So, with all of this newfound information, I decided to began making calls. I pulled just about everything I have on every Servicer, I had ever had dealings with. I spoke with several XXXX CSRs, I contacted the current Servicer Reps, in which I was told to contact the current Investor. I emailed them and they forwarded the email back to the Servicer to handle. I then received a call from a Supervisor, and she stated that, there should not be any other Servicer collecting on this mortgage, she asked me to forward a copy of the other Servicer 's statement, which I did. A few weeks later, I received a letter from the current Servicer informing me that I should contact SLS. I contacted SLS, and asked them who they were Servicing the mortgage for, because XXXX, is no longer in business. I was told, that they would not release this information over the phone, and that I should submit my request in writing, and I 'm still awaiting their response. I went back online to do more research, that would help me understand, how XXXX settled XXXX 's, subprime Lending Accounts. I called XXXX, and they only was aware of the Principle Loan of 80 %, and mailed me a copy of the Note, to confirm what they were telling me. Therefore, I knew I had to dig further in order to see what XXXX, had done ; so, I checked the Court Records, and what I found confirmed what I was told, in XX/XX/XXXX, XXXX represented XXXX, in a preceding, and the 80 % portion of this Conventional Loan, was transferred to another Investor, and this Investor is the only party listed on the Note. There is no other Investor noted, since the XX/XX/XXXX proceedings. So, after spending several sleepless nights doing more research, I found a document online which indicated that XXXX had also cancelled the PMI on some Accounts, so I assumed this what had happened to my Loan. Bottom Line, from XX/XX/XXXX - XX/XX/XXXX, I was never late on the 20 % piggy-back portion on this Contract, but after this revelation, as of XX/XX/XXXX, I decided that, until SLS confirm who they are servicing the loan for, I will withhold their payments. If they were notified to cancel the PMI in XX/XX/XXXX, yet, they continued to bill and collect from me, they should be found guilty of theft, deceitful collections, and fraudulent billing for a depth that was n't owed. Since XX/XX/XXXX, SLS has collected over $ 20k, that was probably not due ; not to mention, they had the nerve to charge me {$250.00} to do a Loan Modification in XX/XX/XXXX, which change my monthly payments to them from {$310.00} to {$210.00}. Since, I stopped making payments to SLS, they have sent 2 people to our home, to present open documents, requesting entrance for inspection. This has caused me to fear, what other actions may resort too. How can we trust, that this people do n't have a criminal background. One document was just sitting on the porch when we got home one afternoon, and the other one, there was a man who rang the door, and asked if I were the homeowner. I said nothing, took the document, shutting and locking the door immediately. 
Now whenever I see a suspicious vehicle in the neighborhood, I wonder what their purpose is. 
I see so many negative remarks online regarding SLS, it makes me wonder if they would resort to sending XXXX XXXX to someones home ; needless to say, this has been the worst experience of my life, and Im considering to just walk away from this home and let them have their home. I will mark it down as Rental Property for the last 13 years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation