Consumer complaint received 2023-10-16
Company: NAVY FEDERAL CREDIT UNION
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
On XX/XX/XXXX i applied for a Navy Federal Credit card. My application was not approved. I advised Navy Federal that I have the right to credit. That withholding my access to my securities is Security Fraud. I advised that they were violating the Equal Credit Opportunity Act and Consumer Credit Protection Act. Since they are denying me my credit, I asked to please retract my applications for XX/XX/XXXX and for past applications refer to application # XXXX as well. 

On XXXX- Navy Federal Response XX/XX/XXXX : Thank you for taking the time to bring your concern ( s ) to our attention and allowing us the opportunity to respond. We have reviewed your recent credit card application. Our review has confirmed that the credit card application was declined correctly pursuant to Navy Federal 's underwriting guidelines.

While we are unable to disclose Navy Federal internal guidelines, we can advise when determining if an applicant qualifies for credit, various criteria are reviewed to ensure creditworthiness. This criteria includes : monthly income, details reported by credit bureaus, as well as your Navy Federal account characteristics such as account standing and other various factors. Based on our lending criteria, you currently do not qualify for an unsecured credit card. 

As part of the application process, permission is granted for XXXX XXXX to obtain and/or use a consumer report to evaluate credit worthiness ; therefore, we are unable to cancel or retract the hard inquiry or credit card application. 
We value your membership and consider it a privilege to serve you. If you have any further questions, you may contact us any time toll-free at XXXX. 

On XX/XX/XXXX - My Message : As a member of this lending institution, by law, I have a legal right to credit. I need to have a member of your lending team or a underwriter review this as this is misleading. Under Title 15 USC 1611 False and misleading of my own credit. I've been given false and inaccurate information that fails to provide information that is required to disclose under the Act. If my application or credit can not be applied to me, I will have to take additional action and will need documentation from an underwriter also stating the denial, which will be documented as discrimination under the Consumer Credit Protection Act of 1968 and the Equal Credit Opportunity Act. Regardless of my creditworthiness, both parties are to act in good faith. 


XX/XX/XXXX : To whom it may concern, I, XXXX, XXXX on behalf of XXXX XXXXPrincipal hereby accept all titles, rights, interest and equity owed to XXXX XXXX. 

Please advise if the adverse action was based in whole or in part on information contained in a consumer credit report or on information obtained from a source other than a consumer reporting agency, if the adverse action was based on information from a source other than a consumer reporting agency, please indicate the nature of the adverse information, such as credit worthiness, credit standing, character, general reputation or personal characteristics and reconsider the application that was submitted for approval. 

Your review of this matter is greatly appreciated. 

If instructions are not completed, I instruct Navy Federal Credit Union to respond in writing within two ( 2 ) days giving reason for non-performance of fiduciary duties and breach of contract, and to retract/rescind application sent in for the credit card approval. 

If no communication is made within two ( 2 ) days, I XXXX, XXXX/Agent on behalf of XXXX XXXXPrincipal will either inform the Consumer Financial Protection Bureau of the breach of contract, security fraud and discrimination or assume that instructions have been completed and account information be sent back to the address on file. 

XXXX XXXX XXXX XX/XX/XXXX : Thank you for your message. We have conducted a second review of your most recent credit card request. After review, we have determined that in accordance with XXXX XXXX 's underwriting guidelines, we are unable to approve your request for credit at this time.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation