Consumer complaint received 2019-11-07
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I received my credit report from Equifax on XX/XX/XXXX and it showed inaccurate information about an old, closed mortgage account that I used to have. This was a 5 year Balloon mortgage that began on XX/XX/XXXX and ended on XX/XX/XXXX. 

I tried to solve the problem with the lender that I used to have the mortgage with. I notified the lender of the inaccurate information by phone. I was told that if I want to dispute information that it must be done through the credit reporting agency that is reporting the information. 

I notified Equifax by phone on XX/XX/XXXX and was told that I could dispute it over the phone. I told them of the following inaccuracies : 1 ) Payment information for XXXX XXXX through XX/XX/XXXX : 20 late payments and 10 on-time payments - did not happen ; the account was closed in XXXX. 
2 ) Date closed of XX/XX/XXXX is wrong - it was a 5-year mortgage that ended in XXXX. 

Instead of any corrections, Equifax said in print on XX/XX/XXXX that it investigated, and the information is accurate. 

I called Equifax and explained that the information is wrong and they said that I just have to dispute it again. I disputed the information a second time on XX/XX/XXXX, and this time, I also faxed them a copy of the 16-page mortgage document filed with the XXXX County, Florida Clerk of Court for proof of the correct information, along with a letter that explained everything that transpired with the lender and the property to help Equifax understand. 

I called Equifax a third time to make sure that they received the faxed documents. They told me I must wait at least 6 days to ask them if they have it.

Six days later, I called a fourth time to ask if they have received the fax. I explained that I did not want the same thing to happen again - that they conclude the information is accurate when it isn't. That I wanted them to see the correct information so they could compare it to what was being reported. The person that I spoke to said that she could not get the fax because their faxes go to a different department. I asked to speak to a supervisor several times and was told that the supervisor will tell me the same thing. Finally, I spoke to someone that claimed to be a supervisor. He told me that there would be answers if I could just wait one more day.

The next day I called for the fifth time. This time I was told that I could dispute the report again if I do not like the outcome when I get it. 

Equifax said in print on XX/XX/XXXX that it investigated, and the information is accurate and that there was an update : it was a 30-year mortgage.

I came to the realization that Equifax will just keep me going in circles, and will not actually try to solve the problem. There is inaccurate reporting on my credit report that is harmful and I can not get Equifax to take it seriously. I can not get them to help me.

This is not a frivolous dispute ; my husband and I are trying to get approved for a new mortgage and this inaccurate reporting is stopping us from qualifying. For the last 4+ years, we have been renting with a perfect payment record and we have not had a mortgage since XX/XX/XXXX. This inaccurate reporting is on both of our credit reports and is preventing us from getting a new mortgage. 

We are concerned that Equifax is not even reviewing the documentation submitted or listening to what is stated on the phone to them. The old mortgage lender 's policy is that disputes must happen through the credit reporting agency. I have tried to do this repeatedly but, Equifax keeps stating that the obviously inaccurate information is accurate. 

The information has been disputed over and over again with the same inaccurate results. Please have these inaccuracies removed from my credit report.

Time is of the essence because the new mortgage lender has a down-payment assistance program, that we are trying to qualify for. It has a limited amount of funds and only gets awarded to those who have a clean payment record for the last three years.

I really need all of this inaccurate information removed from my credit report as soon as possible. I need this resolved before the new mortgage program that we wish to qualify for runs out of funds.

Company response to consumer: Closed with explanation