Consumer complaint received 2020-11-17
Company: U.S. BANCORP
State: PA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
This is my now second time reaching out regarding usbankreliacard. I opened a dispute XX/XX/2020, I was never told that I needed to send in any information other then I handwritten letter documenting the disputed charges. Usbankreliacard denied my claim within 14 business days AFTER they FAILED to give me my 10 day provisional credit. I now had to open a new dispute on XX/XX/2020 as this is apart of identity theft, I have spoken with my attorney as well as the FTC and filed with them as well and will take the company to small claims court/arbitration if they do not honor my dispute and provide me with my funds by XX/XX/2020 ( 10 business days after filing another dispute on XX/XX/2020 ) my lawyer advised me since it is a larger amount about XXXX dollars to not allow them to deny my claim again and let them know we will go to court if needed. Due to the fact I have now sent in 27 documents of proof that I never even had a XXXX  XXXX  account, theres no transactions in my history on XXXX, XXXX hasnt been used in a year, and XXXX. Yet they refused to give me my credits back. According to regulation e, I am not responsible for any funds that are made on my account AFTER I reported fraud. I reported the first transaction in XXXX-XXXX. The representative documented it in my case but never shut my card off and sent me a new one. I know go see a XXXX  for the XXXX, XXXX this has caused, I also had to hire a lawyer, I spent hours a day on the phone with this bank. I sent proof from XXXX  and XXXX  that my social and personal information have been apart of a breach and identity theft. Therefore after speaking with my lawyer and the FTC I was made aware that I MUST be provided with my 10 day provisional credit. LEGALLY. That is my money. I sent in all documents and email exchanges proving that I have reached out to cashapp before contacting the bank to let them know to stop all transactions from my card, when they failed to do so I reached out again and alerted them I am reporting this to my bank. XXXX told me to reach out to the bank as they are fully aware of the identity theft. Someone tried to open another unemployment claim under my name, wrong social, and also tried to open a credit card a few months ago. Usbankreliacard is truly the worst I have sent everything over that is required plus additional information. I had to switch my pay to a debit card because of this breach. According to the FTC and my lawyer the company has until XX/XX/XXXX to provide me with Atleast my provisional credit. If they fail to do so I will follow up with both companies and file suit as it was there fault they didnt cancel my card and also their fault that this bank is supposed to reject any and all transactions from apps like XXXX- according to us bank supervisor XXXX I spoke to on XXXX but the bank failed to do that. They continued to allow transactions to go through and without even alerting me. I sent in proof I never used that app ever. I had to download it just so I could prove theres no transactions under my number and email address name and so fourth. I have placed a hold on all of my credit accounts and hAve sent in proof my accounts were compromised as well. When I reached out to XXXX  after checking my account I was in New Jersey and literally beyond distraught. I have XXXX children. I am now 2 months back on rent because of this! I never had to deal with identity theft in my life or something to this degree. Being my claim was opened now XXXX usbankreliacard has until XX/XX/XXXX to credit me back for the funds I have disputed. If not upon recommendation from the FTC and attorneys I will continue to fight this and go to court if I have to as I am a victim of identity theft and have sent in proof of that as well. Especially being the bank didnt do their job and cancel my card when supposed to. I now know my rights under regulation e and I am entitled to my money by XXXX/XXXX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation