Consumer complaint received 2020-10-07
Company: Paypal Holdings, Inc
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I sold some XXXX XXXX on XXXX XXXX & the price I sold them for was very inexpensive, {$240.00}. for 12. here 's the exact add. on XX/XX/2020 XXXX XXXX XXXX XXXX. ( 2 ) Matched XXXX XXXX or 2 Matched sets of 6 tubes. ( 12 tubes total ). These were purchased New from XXXX XXXX in New York & were over {$500.00}. They are very strong tubes with low hours which have operated flawlessly. They are {$120.00} for each set of 6 & currently there are 2 set 's are available.

here 's the 2 pp payments both the same day & for all 12 tubes 6 + 6 XX/XX/2020 Payment from XXXX XXXX XXXX   Completed {$120.00} USD XX/XX/2020 Payment from XXXX XXXX XXXX  Reversed {$130.00} USD Now I want to also point out that the buyer could have had an accident & dropped a couple of tubes, I have no idea & Also these went from XXXX XXXX to XXXX  in 2 days & there's no ground route that go 's there in 2 days witch means they were on a plane which means the also went through so pressure changes going up & down & thirdly I never said i could guarantee them at all & so although I was trying to help with this I was under no obligation to do anything at al since there was no l. It's all just been paypal forcing me too when frankly I don't have to do anything at all about any of this but paypal wants to make me & their wrong about every last little bit of this. I want to sue them & this is the second time & they should be sued.

Now as you can see I offer them in 2 sets of 6. And they sold immediately within an hour of placing the add & this guy, the buyer bought both sets & PayPal was used for the transfer. & I accommodated the buyer by only charging the shipping cost once & sent them all in one priority mail package.

Now after the buyer had the tubes for about 4 or 5 days already he started to complain that 2 of the tubes didn't work & he was asking for a refund of {$68.00}. because of this which isn't even an accurate prorate amount based on 6 tubes for {$120.00}. 
Now I remembered that PayPal had a sellers assurance program & contacted Paypal & ask them to help cover the amount the guy was asking for which at that time was {$68.00}. 
Now this is where things start going wrong because paypal didn't want to do that! .Instead of PayPal ( & after all the thousands of dollars I've sent & received thru Instead, PayPal did nothing & did nothing for a long time too. They just started holding every thing up and weeks started to go by with nothing being resolved! Which I'm sure aggravated the buyer as well as me & things kept going on with no answer from PayPal Within about another week i called them up again. They didn't say so but they had no intention to pay to resolve  anything with buyers assurance but they did say they were just leaving between the buyer & seller to resolve the matter at which time I said I'd offer to give the buyer {$50.00}. to resolve the situation " even though none of this was my fault '' & just offered it to get it over with. I knew all the tubes were working because I had tested them all first before carefully packing them all up & sending them out. 
PayPal took note of the offer then everything went back to waiting a long time again. Now this time it went on again for a month or longer.

As you can see I'm writing about this since the 10 of 12 tubes worked but paypal doesn't seem to be factoring that in at all. And now throughout all this time when i tried to call PayPal back, they wouldn't take my calls & had me blocked, I have seen this tactic before with them too. " THEY ARE CROOKS ''!. & I couldn't find any
way to reach them by text or email. Meanwhile this thing is draging on & on One thing that needs to be kept clear is the fact that the guy bought 12 tubes by paying for both sets & this must have happened  in shipping. These XXXX 's are very large tubes, not small ones & they are very delicate ones so it's not hard to believe only 10 out of 12 made it there okay. Now PayPal has made me HATE them because of the way they've Manhandled me on all of this because, # 1. the buyer ask for a {$68.00}. refund & then after dragging their feet for over a month when it was finely clear that PayPal wouldn't cover i through seller protection, PayPal has the audacity to advise my buyer to send the 6 tubes back & up the refund amount & request an even larger {$130.00} refund & escalating & exacerbating the situation in doing so. I was appalled by this & they're still not taking notice that 12 tubes was the total & having the guy send 6 back for a larger refund only made me madder.

Now i kept checking back online with PayPal because they we're not taking my call. The calls just did not go thru. Finely about a week ago, I found that finely There was a message center that opened up that was not available to use, or for me to use that is anyway. & the first thing said is why won't you take my calls. because this is not something I wanted to type about. And I was furious about that & the fact that they were stalling & now appeared to be ruling against me, I could see that coming. I had cut & pasted what I was texting at that
point & I'll be inserting that here now ; TO Paypal : I just want to say that I am outraged by how you shut me down & won't take my call 's while you've allowed this thing to escalate by stalling & stalling making everything worse & worse, meanwhile allowing no communication with me, making out like I'm wrong & like I'm at fault here, when I'm not, its you who is wrong & this all you're fault & I am furious I mean FURIOUS ABOUT IT, I AM MAD AS XXXX AT YOU PEOPLE & /or WHO EVER IT IS OVER THERE AT PAYPAL THAT THINKS THEY HAVE ANY RIGHT TO DO THIS. HOW CAN I DO  BUSINESS WITH A COMPANY THAT THINKS THIS KIND OF TREATMENT IS OK, IT'S PATHETIC HOW you're made me type all this out, because you won't allow me to call or be called back, while you've obviously allowed the other guy that privilege & you've obviously sided with him, you people make me sick & THIS WHOLE THING MAKES ME SICK. GO BACK & LOOK AT ALL THE BUSINESS I've DONE THRU PAYPAL ON XXXX & ALL THE MONEY YOU'VE MADE ON ALL OF MY TRANSACTIONS & FROM ALL MY STELLAR WORLD WIDE FEEDBACK THAT'S STILL ON XXXX  'XXXX  WEB-SIGHT WHO'S THE YOUNG PUNK OVER THERE DOING THIS TO ME, HUNH, WELL HE NEEDS TO BE  FIRED. AS I EXPLAINED, HE DOESN'T KNOW WHAT HE'S DOING, AND I '' M SORRY THE BUYER HAD TROUBLE WITH SOME OF THE TUBES & I WISH HE HADN'T, BUT THERE WAS NO GUARANTEE ON THEM AND IT WAS 12 HE BOUGHT NOT 3 OR 6 & SO 10 ARRIVED IN XXXX, OK OR SOMETHING HAPPENED WHILE HE WAS HANDLING THEM OR SOMETHING BUT 10 OUT OF TWELVE STILL ISN'T BAD & THEY WERE ALL WORKING WHEN THEY LEFT HERE & WHAT PAYPAL HAS DONE TO ME  WRONGFULLY, I REALLY DON'T HAVE WORDS TO DESCRIBE, NOT ONES I CAN USE HERE, BUT IT'S CRAZY WHAT YOU'VE DONE HERE & CRAZY THE WAY U GUYS OPERATE & NOW I WANT TO TELL THE WORLD ABOUT IT & EXPOSE THIS & EXPOSE YOU " PAYPAL '' FOR HOW YOU OPERATE, ITS SICK. THESE TUBES SHOULD HAVE COST {$5.00} OR {$600.00} & GO NEW FOR ABOUT A THOUSAND DOLLARS. I RECENTLY ORDERED SOME EVEN MORE EXPENSIVE TUBES THAT I NEEDED 12 OF BUT I BOUGHT 18 SO I HAD SOME EXTRA  ONES & SURE ENOUGH A COUPLE WENT OUT ON ME RIGHT AWAY BUT I HAD BOUGHT EXTRA 'S & i JUST GOT OUT A COUPLE OF MY SPARE ONES & FIXED THE PROBLEM ( AND THE POINT IS, THESE WERE BRAND NEW TUBES TOO ) lIKE i SAID i SOLD THESE FOR CHEEP & THEY WERE SOLD THRU  XXXX, ... NOT XXXX  WHERE THE SELLER IS ALWAYS AT FAULT. & I EVEN GOT A CALL FROM XXXX WHERE THE GUY REMINDED ME THAT THESE WERE USED TUBES & THAT I NEVER SAID THEY WERE GUARANTEED. TUBES ARE EXPENSIVE & VOLATILE & RISKY BUSINESS & NOT FOR SOMEONE ON A SHOE STRING BUDGET. & i WAS TRYING TO HELP OUT & DO WHAT i COULD, BUT THE FACT OF THE MATTER IS THOSE TUBES WERE NOT GUARANTEED AT ALL PERIOD & i SOLD 12 FOR MORE LIKE THE PRICE OF 3 OR MAYBE 4 TUBES. BUT PAYPAL HAS DONE EVERYTHING THEY COULD TO MAKE EVERYTHING WORSE & IS NOW TRYING TO STICK ME WITH THE WHOLE PROBLEM THEY WERE RESPONSIBLE FOR DOUBLING & NOT TAKING CARE OF WITH MY SELLERS PROTECTION IN THE FIRST PLACE. THIS IS ALL YOU'RE FAULT & I'M NOT TAKING IT. PERIOD.

Company response to consumer: Closed with explanation