Consumer complaint received 2019-02-28
Company: SUNRISE CREDIT SERVICES, INC
State: KS
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This is the letter i sent the collections company as a dispute I called and cancel this service it was supposed to be cancel at the end of the billing cycle at the end of XXXX. Its been awhile but I am confident when we called to cancel we paid the final bill that was supposed to get us caught up through the end of XXXX. We moved out of the house at the end of XXXX the last date for us in the house was XX/XX/XXXX. If you go back and review all the calls that transpired throughout time you will also hear that we canceled and that we had several issues with Internet working and maintain speed. Please also refer to the amount of times that we called to have them reset the modem to get it working. I have not had time to verify every time they changed numbers but the ones I have been able to find so far show that I have spent approximately 120 minutes calling and working with technicians to try and trouble shoot the internet issues. I was not the only one in the neighborhood that was having issues several of my neighbors also had called to complain. I think that if we needed to go back and have a court subpoena all of my phone calls and my neighbors phone calls we would find enough documentation to prove the fact this was a service line issue. I have even taken off work several times to meet technicians to look at the issue. Same result each time the internet would work for awhile then stop working again. I even filled a complaint with the XXXX complaint Complaint # XXXX in XX/XX/2018 before we got the point we canceled. If we can not get this balanced dropped I will refile another complaint with the XXXX  and the federal trade commission along with having my attorney go after XXXX for my time spent trouble shooting there equipment that was in excess of normal expectations for service while never crediting me for loss or down time. They kept telling me that they could not credit my account until they resolved the problem. 

I tried to work with the company to send any equipment back but they chose that it was more cost effective to not come get it than to pay me to drive it to town. 

As I have stated I have not been able to go through all of the phone bill to find all the customer service numbers but it does look like they try and change numbers periodically so that finding this data is harder to prove but I have started calling every number on my phone bill and I will find each and every one. These are only the ones I have found so far. I am sure I missed some the first time threw. My time on site bills out from {$150.00} and hour to {$180.00} an hour. I will expect to bill my time at that rate if this matter goes to trial. 

Please let me know if you have any other info or questions that are needed. 


Please confirm that you have received this. 

Source Year Month Date Time Number Toll-Free, XXXX 2018 XX/XX/XXXX XXXX XXXX   XXXX XXXX XXXX, VA Incoming, CL 2 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Toll-Free, CL 1 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX, KS Toll-Free, CL 5 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 4 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 2 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Incoming, CL 11 -- -- -- XXXX   2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 6 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 6 --  -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 1 -- -- -- XXXX  2018 XX/XX/XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 1 -- -- -- XXXX  2018 XX/XX/XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 2 -- -- -- XXXX  2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Toll-Free, CL 40 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 17 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 1 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Toll-Free, CL 35 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Incoming, CL 1 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX   XXXX XXXX XXXX, VA Incoming, CL 2 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 2 -- -- -- XXXX 2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 20 -- -- -- XXXX  2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Incoming, CL 1 -- -- -- XXXX   2018 XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, VA Toll-Free, CL 4 -- -- -- XXXX  2018 XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX, VA Toll-Free, CL 14 -- -- -- XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation