Consumer complaint received 2019-01-30
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: ME
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Im writing today to express my sincere disappointment in Rushmore Loan Management Services regarding the Deed In Lieu of Foreclosure process. I worked with a representative who was helpful and courteous, so my complaint is not with her. 
To begin, I filed Chapter XXXX bankruptcy in XX/XX/XXXX which was Discharged in XX/XX/XXXX. Since that time the mortgage on the property in question was sold by XXXX  XXXX XXXX to XXXX XXXX XXXX XXXX, then from XXXX XXXX XXXX XXXX  to XXXX XXXX XXXX and finally to Rushmore Loan Management Services. Not only did I receive collections phone calls ( after bankruptcy ) from every one of these financial institutions, but I went through agony over the last 6 years in my attempts to fully remove the propertys title from my name. 
My major complaint with Rushmore however, stems from the Deed in Lieu which proceeded as follows. 
I first received an offer on XX/XX/XXXX regarding the Deed in Lieu process. The letter stated the offer was valid for 60 days. The verbiage of the offer letter states verbatim : The best part of the program is that Rushmore Loan Management Services LLC will give you a one-time payment to assist you with relocation expenses in the amount of {$2500.00} which will be paid to you at the time the deed-in-lieu process is complete. 
I have provided a copy of this document for your review. 
As I corresponded with my representative, I was also advised I needed to complete a XXXX to receive the incentive. I was provided a copy and returned it as requested. I have also provided copies of my email correspondence to show where I was advised of the necessity of this document as well as the confirmation that it was received. 
After having my attorney review the documents, I met with a notary on XX/XX/XXXX and signed the Deed in Lieu, which was sent out to the third-party servicer by the notary the next day via XXXX. The Satisfaction of Mortgage was recorded with the county on XX/XX/XXXX. I have also provided a copy of this document for your review. 
I followed up with my representative several time over the next few weeks in an effort to get copies of the signed documents and to find out about receiving the incentive I was offered. Today, much to my surprise and dismay, I was advised that I would not be receiving the incentive as it had been denied by the investor. 
Nowhere, in the documents I was provided did it state ( or did I see ) that the incentive was subject to approval after signing of the documents, and that it could be denied. To the contrary, over the course of the entire process, I was led to believe that I would be receiving the incentive upon completion. I firmly believe that I was misled to coax me into signing the Deed in Lieu documents. I was offered an incentive only so Rushmore could get me to turn over the property. As requested, and agreed, I followed through with the process which was fully completed within the 60-day time frame. I held up my end of the agreement, but once Rushmore got what they wanted from me, they refused to follow through on their end. If there ever was a practice that truly defined unfair and deceptive, this is it.

Company response to consumer: Closed with explanation