Consumer complaint received 2022-12-18
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XXXX XXXXXXXX XXXX  XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, charged me more than double what they said they would charge ahead of time. The XXXX, XXXX XXXX XXXX XXXX XXXX, said there was unexpected XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX so he should have expected a lot of XXXX  but he did not require me to stop taking fish oil, which is a XXXX  XXXX, before XXXX. The assistant XXXX, XXXX XXXX, had a different story that there was not much XXXX. The hospital charged me {$5000.00} XXXX, {$100000.00} XXXX, for items to stop XXXX  that cost {$35.00} XXXX XXXX of the items to stop XXXX  is merely purified potato starch. The hospital contracts were only in XXXX, which I am not fluent in, so the contract is invalid. Plus, the advocate XXXX XXXX hired, XXXX XXXX who claims to be the hospitals international patients coordinator, tried to rush me through the contract signing process. 
This is a change from XXXX when I had XXXX XXXX to remove a XXXX XXXX at the same hospital and with the same XXXX. Back then, the hospital contracts were in XXXX and XXXX. I was also on a package so even though I stayed twice as long as XXXX XXXX said I would, the price was the same. The hospital told my medical travel patient advocate, XXXX XXXX ( XXXX ; XXXX ), that I was on a package again but then charged me more than double that price. XXXX XXXX told XXXX XXXX that a contrast XXXX  and XXXX XXXX XXXX would be done before XXXX and that would be included in his surgical fees. However, no contrast XXXX  was done before XXXX, instead he relied on the XXXX  without contrast that found the XXXX XXXX. I had a XXXX XXXX XXXX  but that was charged to me in addition to XXXX XXXX 's XXXX  fees of {$6000.00} XXXX. In addition, XXXX XXXX charged me an additional {$3500.00} XXXX for renting surgical equipment but XXXX XXXX refused to provide a receipt from the company he rented the equipment from, stating that she had been hired by XXXX XXXX for my XXXX, which is something I did not consent to and no doubt increases the price XXXX XXXX charges. XXXX XXXX staff came to my hospital room to collect funds while I was trying to change clothes. This is unprofessional. 
XXXX XXXX told XXXX XXXX that he does not decide on XXXX  XXXX  until 15 to 30 days after XXXX ; however, since I could not stand or walk after XXXX, she insisted he start me on physical therapy right away. I still was unable to walk after 9 days in the hospital and XXXX XXXX said I had to leave the hospital to avoid XXXX. If my inability to walk had been planned for rather than XXXX XXXX 's over optimistic predictions, it would not have been a mad rush to get me into a XXXX home, XXXXXXXX XXXX XXXX XXXX XXXX XXXX, which did not have air conditioning and the care was poor since I was not given a call button when I checked in and was left alone for up to XXXX hours without being able to walk. 
XXXX XXXX 's surgical report made it sound like there were two XXXX XXXX, which there weren't, and that he ordered them, but he did not order any XXXX XXXX. His report also claims he mentioned physical therapy in the consult the day before XXXX, which he did not do. He mostly ignores my contact and now a XXXX  that is sometimes hotter than the rest of my back developed at the XXXX  site. I had to liquidate my XXXX XXXX  to pay for XXXX XXXX in XXXX, I maxed out the loan against my life insurance for major XXXX in XXXX and it seems to be too late to pull equity out of my house now for these unexpected charges because interest rates are rising. 
Bank of America has not provided me with the documentation the XXXX  sent them in response to my dispute despite requesting it well over a dozen times in the last several months. It is literally impossible for me to respond without knowing what the hospital said. Bank of America obviously only cares about pandering to the XXXX  since it is a large financial entity and they could not care less about this massive expense that is beyond my means and not what I agreed to. I contacted the hospital as well and they said they have not heard from their medical director. The XX/XX/XXXX Bank of America statement that they recently issued says " {$3300.00} is in dispute. '' The XXXX, XXXX and XXXX statements didn't mention disputes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief