Consumer complaint received 2020-10-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
My Capitol One Credit card had fraudulent purchases on my account as I was notified by Capitol One about fraud committed on my card in XXXX, 2020 via voicemail. After this was addressed and resolved by proof of a letter from Capitol One, unknowingly to me and without my request or consent, I was switched over to a paperless account by someone unknown or Capitol One. If it was an individual it should have raised a red flag to Capitol One after the fraud but obviously it did not. I should have received a phone call confirming the switch to a paperless account like the phone call I received about the fraudulent charges. I do not have a single paperless credit card account and never have. I received a second phone call in late XXXX that they did not receive my payment of {$170.00}. I told them I have not received a statement from XXXX thru XXXX which continued into XXXX. I asked them to switch me back to a paper statement account and remove me from a paperless account. I also asked them to send me a statement so that I could pay the small balance in full on my account in the amount of {$170.00}. They never sent a statement as requested but instead sent me three ( 3 ) months of some type of invoice in XXXX. In spite of not receiving a statement per my request, I mailed the balance of {$170.00} on XX/XX/2020 leaving the account at a zero balance. I requested all late fees and interest to be removed due to the fraud and wrongfully changing me to paperless account without any notification, verification or authorization of this change. They agreed to remove all minimal late fees and interest. After paying the balance of {$170.00}, I received a notice from XXXX about my membership credit history account in XXXX that Capitol One maliciously reported my account at 30-days and 60-days late absolutely decimating my life long credit history spanning several decades of very good to excellent credit history. I have never been 30-days late let alone 60-days late on any of my accounts as my history will prove. Subsequently they did not remove any late fees or interest as they said they did. They continue to add bogus late fees and interest to date on top of bogus late fees and interest and again attacking my credit for a 3rd, 4th and 5th time. Not only is this wrong, they have disregarded and ignored the Fair Credit Reporting Act. I had a lawyer send them a letter stating these facts and they have made no effort to resolve their wrong doing causing me financial hardship and bad credit and score, stress, anxiety and a home improvement project put on hold while all this damage to my credit was done by Capitol One during a worldwide pandemic. My lifetime credit history and record speaks for itself. All this damage caused by Capitol One to my excellent credit over a disputed late payment in the minimal amount of {$170.00} dropping my score 160 points! I am attaching documents to support my dispute and argument against false and untruthful negative reporting by Capitol One.

Company response to consumer: Closed with monetary relief