Consumer complaint received 2022-10-22
Company: JPMORGAN CHASE & CO.
State: NE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am writing for the fourth time to dispute a charge of {$940.00} to my Amazon Chase credit card account on XX/XX/2022 ]. I have spent 20 hours on the phone with disputes department and 4 submissions of this disputed charge just to either get told no documents were submitted ( which I do every time fax and through chase website document upload portal. Then only to receive after gathering all the paperwork and filling out chases questioner. I get sent a letter that the charge is valid, and the proof of the charge is not the right charge or dollar amount of the disputed amount, and the transaction date is wrong. 
This is the due diligence and measures chase puts in place on their validating charges. The proof of transaction chase sent me does not correspond to the disputed charge not one bit. Wrong transaction dollar amount, wrong date of transaction. This is the proof that the transaction is valid. I supplied the paperwork Chase sent me. Please review the protocol and sloppy error riddled paperwork chase sent to validate my charge. 
I have blown the whistle and filed my case with CFPB due to the errors in the valid charge letter your bank sent to me three times all wrong. 

I will explain now for the fifth time in writing what happened and why this {$940.00} is a fraudulent charge by XXXX XXXX On XX/XX/2022. Back on XX/XX/2022, I bought plane tickets online through XXXX XXXX for travel to XXXX XXXX on XX/XX/2022 and returning to XXXX XX/XX/2022. 
This purchase was for round trip tickets for myself, my wife and our XXXX kids for a total of XXXX  flights outbound and XXXX return flights as these were round trip airfare tickets. I put the charge on my chase visa. Now I had panned to go to XXXX rental cars and hotels which were all reserved for certain days and times. 
We were reserved for Sunday XX/XX/XXXX for XXXX which cost me another {$1500.00} for tickets only hotel was another {$1200.00}. Saturday XX/XX/XXXX plan was fly to XXXX XXXX rent a car drive to XXXX all on Saturday and next day Sunday was XXXX. We arrive at the airport on Saturday XXXX XXXX and XXXX XXXX said charge for round trip flights of {$940.00} did not go through and we have no airline tickets XXXX hours before our flight leaves which is now sold out and the only flight out of XXXX that day. 
I scramble and had to buy XXXX XXXX way to XXXX XXXX on XXXX XXXX 3 hours before their last flight out of XXXX to XXXX leaves. It cost me {$2300.00} which I put on my XXXX XXXX card. Now the rental car is booked in XXXX XXXX which Know thanks to XXXXXXXX saying my card charge of {$940.00} did not go through on XX/XX/XXXX I had to pay {$590.00} more for my rental car in XXXX XXXXhan the one I had reserved in XXXX XXXX if XXXX had my charge of {$940.00} go through. 
Now it is XX/XX/2022 on our last day on Vacation and have to buy XXXX one way tickets back to XXXX which cost me $ XXXX in total I had to paya total of {$3400.00} for plane tickets on the fly last minute for outbound flights on XX/XX/XXXX because on XX/XX/XXXX XXXX XXXX I purchased XXXX round trip tickets for travel on XXXX to XXXX XXXX and XXXX XX/XX/2022 to XXXX. Only to find out on the day we travel XXXX said our charge of {$940.00} did not go through hence we have no plane tickets. 
Then I see that charge from XXXX for {$940.00} get on to m card after they said the charge did not go through has me livid. Then for chase to say it is valid and send me proof of the valid XXXX XXXX of {$940.00} on XXXXXXXX XXXX  proof of transaction. But their proof was dated XX/XX/XXXX for {$1100.00} that was my return last second ticket transaction. That was you proof of the {$940.00} charge being valid. Now you see why I went to the CFPB. 
Also, a XXXXXXXX XXXX  charge of {$54.00} as I explained once again not my charge and proof of valid transaction, they sent was for XXXX XXXX but not the correct location and the dollar amount of the transaction proof to make my charge of {$54.00} valid was a transaction proof of {$180.00} not erven close to the correct disputed amount. One last thing I was charged for aa carry-on bag twice for one bag {$79.00} and {$79.00} which should have been one bag one {$79.00} charge. XXXX charged my card for two carry-on bags when I only had one. Chase sent proof of the double charge. I said I know that is what I am contesting the same charge twice. They said nope it is valid because it is on your statement twice. 
I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement. 
Enclosed are copies of 1. Statements with charge proof 2. Chase claim paperwork that charges are valid paperwork and transaction documentation to support chases findings are valid.

3. Letter of Explanation 4. Please correct the error on my account promptly for the full amount of {$940.00} Sincerely, XXXX XXXX XXXX : 1. Credit card statements with charged amount proof 2. Chase valid charges paperwork with proof of transaction 3. Letter of Explanation

Company response to consumer: Closed with explanation