Consumer complaint received 2018-07-17
Company: U.S. BANCORP
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On XX/XX/2018 I applied for a US Bank XXXX XXXX card. While overall I have been very happy with the card and the customer service, the reason for this complaint is the welcome bonus offer that comes with the card. Specifically, this card features a one-time XXXX point sign-up bonus when purchases totaling {$4500.00} or more are made to the Account within 90 days after account opening. Having waited the required 8 weeks for the sign-up bonus points to post, I contacted US Bank on XX/XX/2018 inquiring about the points. They advised that I did not meet the spending requirement. Because they claim my account was opened on XX/XX/XXXX, and because my purchases took place on XX/XX/XXXX ( 91 days, not 90 days after that date ) they were deemed ineligible for the bonus offer. 

I would like to make two points in this complaint which, given their validity, would make my account eligible for the XXXX bonus points offer. 

Issue # 1 : Account Opening Date The account opening date stated by US Bank of XX/XX/XXXX is inconsistent with other information conveyed to me by their online and phone systems. After applying for the card, I made several calls to the US Bank automated application status line on XX/XX/XXXX, XX/XX/XXXX ( including very late at night on XX/XX/XXXX ), and also in the morning on XX/XX/XXXX. Finally, on this XX/XX/XXXX call, my account status was approved. The status on XX/XX/XXXX was definitively still pending for all calls I made. It would be unreasonable to consider an account " open '' while the automated application status line said it was still pending review by a credit underwriter. Even if US Bank did consider the account to be open on XX/XX/XXXX, the automated status line was incredibly misleading and it would be unreasonable for US Bank to consider an account opening date any earlier than XX/XX/XXXX for the purposes of the sign-up bonus award. This would mean that I had until XX/XX/XXXX to meet the sign-up bonus terms, as opposed to XX/XX/XXXX. 

Issue # 2 : Transaction vs. Post Date Upon a review of my transaction history, I did place 22 transactions with my credit card totaling exactly {$4500.00} from account opening until XX/XX/XXXX. While US Bank denying the bonus offer was not based on this factor, I will note that 3 final transactions ( {$50.00}, {$450.00}, and {$33.00} ) were made in the morning on XX/XX/XXXX ( the final day to make a transaction and be eligible for the offer ), but show a posting date of XX/XX/XXXX. 

To be clear, the requirements of the terms and conditions are that purchases " are made to your Account '' as opposed to " posted '' to the account in 90 days. These three purchases absolutely should qualify and would subsequently mean that I met the offer terms. It should be clear from US Bank 's records that all of these transactions were made early in the morning on XX/XX/XXXX ; however, I am happy to provide any receipts upon request. I am also entirely confident that the charges from these merchants ( not just pre-authorizations ) went through on XX/XX/XXXX, and it was only the posting date claimed by US Bank that was a day later. 

I acknowledge that these transactions cut extremely close to the deadline, and ideally I should have done the transactions a couple days earlier ; however, given that I did meet the offer requirements -- albeit by a razor thin margin -- I believe I am entitled to the points associated with this offer. 

To be clear, I believe there is no negative intent of US Bank regarding the account opening date being a day earlier than their systems indicated. The same goes for the posting date of XX/XX/XXXX as opposed to XX/XX/XXXX. That being said, in determining whether to award this offer the account opening date was incredibly misleading based on the application status line and the terms state very clearly that a transaction simply must be " made '', not posted in 90 days. I am fully willing to cooperate with US Bank to provide any documentation or any other information in order to resolve this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief