Consumer complaint received 2020-02-14
Company: BBVA FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Starting around late XX/XX/2019 to present, an online merchant card processing service company called, " XXXX XXXX XXXX '' with their processing division called, " XXXX '' opened an account for me under falsified promises of online merchant processing services that they could not provide, instructed me to refund my first and only client/customer 's money, of which this customer/client has been a longtime client/customer of my business, and when I tried to process correctly, they system was defective and forced me to close the account they had for me which they never did and then charged my personal business bank account a {$350.00} early termination/closure fee and has decided to hold my client/customer 's online merchant transaction of {$1500.00} USD for 180 days with a receipt that still is not reflected in their online merchant processing system! 

XXXX " XXXX Risk Department '' claimed that they could not verify my company and they could not verify my United States Virgin Islands XXXX XXXX  customer 's corporate account at XXXX XXXX. Several attempts to resolve these issues has been unfruitful thus far. I have personally made several calls directly to XXXX XXXX XXXX " various '' departments and calls and emails with their processor XXXX, I made at least 3 ACH complaints at my local XXXX XXXX, I filed an Federal Trade Commission- ( FTC ) complaint, and even filed an official complaint with the XXXX County Florida Consumer Protection Agency/Office that has not resolved this problem with XXXX XXXX XXXX and their processor XXXX. 

It is unbelievable that " any '' company can have over 25 complaints at the " XXXX XXXX XXXX '' with similar issues with the product, services, and billing among other identified issues by this company and its processor and is being allowed to unjustly/unfairly and willfully make ACH charge fees and hold monies from clients'/customers ' that they have not provided full services for! If you can not provide a service how can any company charge for NO rendered/completed service? And if you can not verify a company or a person how can any company be allowed to " TAKE '' any monies from that company or person they can not verify and decide to " HOLD '' that company or person 's money for 180 days/ ( 6 months )? Then, what is a company like XXXX XXXX XXXX or its processor XXXX doing with a company's/customers'/clients ' monies for 180 days/ ( 6 months )? Where is the money and are they using the company's/customers'/clients ' money to make profits from the held monies which is unauthorized and illegal? 

Fairness, Transparency, and Upholding Fiduciary Laws are forms of doing good business in the financial industry here in America! I would like to see my issue and hopefully many other businesses issues with " XXXX XXXX XXXX '' and its online processor " XXXX '' resolved without having to fix this matter in Federal Court.

Company response to consumer: Closed with monetary relief