Consumer complaint received 2021-01-29
Company: ALLY FINANCIAL INC.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
This bank ally financial is the worst bank created in the united state all banks and financial institutions work with customers if you were in COVID-19 in this disaster that the country is going through so I have one of my cars that had a balance of XXXX left on it after insurance paid it off and after my XXXX off of courseI got told by their office I dont have to worry about a payment for a while because they made over {$20000.00} on the loan come out to find out that its ready report in 60 days late on my credit and when I called him and asked him what happened they say no it doesnt work like this when I used to be on the vehicle it takes a month to report accurate credit but when I went to 60 days according to them they reported it right away I have about 40 accounts bad on my credit sir maam I had those two vehicles with them I tried everything in the books to work with them they dont give a XXXX XXXX about any human being they are good in mess in XXXX credit they have a bout 250 reviews on yelp that theyre all one star please review yourself and see what people say about them and put in a complaint everywhere I can I buy one with the attorney general public inquiry unit before I got to you guys I lost my 21 year job I applied for unemployment its been two months and I havent heard a word as far as you know the fraud thats going in California they stopped the money that good XXXX earned because somebody else went to the accounts and hacked him and took their money so this situation I really did dont know what to do I try to get as much as money I can and Im trying to go for a bankruptcy after 42 years of my life been living on the street for two years homeless tried to do my best try to do whats right try to be them try to advise him that there is other banks made extensions took payments from the top but Im all the way to the end youre just talking to a wall in honesty XXXX Im a be honest with you sir maam these guys are like them off here remind me of the big fish is the small one and we supposed to be the best country on earth that XXXX made we stick together will help each other and we support each other specially disasters like this but there are certain Bball they dont know XXXX theyre on and theyre standing human beans Im here not only fighting for myself I didnt want this they have in the anybody else after me like I said please read Ally financial reviews on yelp youll see how much being and how much harm they both the American people and we need your help please help please help please help these this bank when you call them they talk to you like in an animal they dont have no human being on them its their way or you take the highway and this is at this moment Im Planning to send a letter to President Biden Im just going to try every option Im Going to try to reach talk to anybody that have authority in XXXX and could help because we are one country were united were best people on earth and we should have XXXX XXXX XXXX XXXX  between us thank you very much

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation