Consumer complaint received 2020-09-22
Company: HYUNDAI CAPITAL AMERICA
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Hyundai Motor Finance ( HMF ) reported a delinquency on my payments to the credit bureaus claiming that the XX/XX/XXXX payment was done 87 days late, which I'm disputing. 

My car loan payment is due every month at XXXX, on the value of {$400.00} USD. The first statement was posted on XXXX with payment due on XX/XX/XXXX. 

For XXXX the payment was done as {$400.00} For XXXX, XXXX and XXXX I paid {$500.00} USD each month, expecting that the additional payment would be posted against the principal. 

In XXXX I checked the payment history available on the HMF website and noticed that the additional payment done on those 3 months were applied against the interest instead of the Principal. I contacted the Customer Service when I learnt that the process of having the payment applied against the principal is manual and has do be done by phone or written letter. 

With that information, still in XXXX, I paid the regular {$400.00} ( which in on recurrent payment directly in my bank account ) and made 2 additional payments ( {$150.00} and {$500.00} ) totalizing {$650.00} of additional payment in the month. As instructed by Customer service I called them and requested the {$650.00} to be applied against the principal. 

There is when I assume the problem happen. 

In XXXX I went to check again the payment history available on HMF website and noticed that the payment history was not reflecting the actual payments. I checked the XXXX statement ( available on the HMF website ) and saw that there were additional payments posted that was not made by me. The statement mention 3 payments : - XX/XX/XXXX : {$4500.00} - XX/XX/XXXX : {$2800.00} - XX/XX/XXXX : {$3900.00} None of the above payments was done. Which shows clearly a problem on Hyundai system. 

The payments up to date was done as shown below ( backed by bank statement XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX Up to date there are more discrepancies on the statements available on HMF website. XX/XX/XXXX to XX/XX/XXXX are accurate. XX/XX/XXXX shows additional payments as shown above. XXXX shows wrongly Unpaid Late Charges of {$61.00} USD. From XXXX to XXXX, the total amount due shown is XXXX instead of {$400.00}. 

In XXXX the supposed delinquency from XXXX was posted on my credit reports for XXXX  and XXXX Lowered my FICO score from XXXX to XXXX. 

On XX/XX/XXXX I called Hyundai and opened an internal dispute to fix the problem. They requested 30 days to give me a solution. 

On XX/XX/XXXX I called customer service again to follow up on my dispute, they said the dispute was closed and the report was accurate. I opened a second internal dispute with HMF. 

On XX/XX/XXXX I called customer service again to follow up on the new dispute and got the same answer that the delinquency was correct and therefore they could not remove the entry from my credit report. I was instructed by the attendant to open a dispute directly with the Bureaus. 

On XX/XX/XXXX I opened a dispute with XXXX 
On XX/XX/XXXX I opened a dispute with XXXX 

On XX/XX/XXXX the dispute from XXXX was closed and updated as legit, so the delinquency was not removed from my record. 

On XX/XX/XXXX ( today ), I once again contacted Hyundai Customer Service that told me that nothing could be done and that they would not remove the delinquency from my credit report. 

As of today, the payment history of payments are not corrected on the website, not showing properly the value paid against principal, against interest and therefore I can only assume the payoff amount is also wrong. 

I'm on the process of leasing an apartment I was just requested today to pay one additional month of rent as security deposit due to this delinquency on my credit report. 

Just today I spend about 4 hours dealing with this issue created by Hyundai, which cost me money and time as I have to stop working for deal with it. 

It was been 4 months already, I need this to be solved as soon as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation