Consumer complaint received 2020-05-21
Company: Paypal Holdings, Inc
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
ginal Message -- -- -- -- -- From : XXXX. XXXX XXXX XXXX To : XXXX Date : XX/XX/2020 at XXXX XXXX Subject : Fwd : Your PayPal case : XXXX case denied -- -- -- -- -- Original Message -- -- -- -- -- From : XXXX XXXX XXXX XXXX To : XXXX Date : XX/XX/2020 at XXXX XXXX   Subject : Fwd : Your PayPal case : XXXX case denied To whom it may concern, I have filed complaints with FTC, police report , and XXXX complaint and PayPal complaints to explain I never authorized nor received any goods from this person. It is illegal to take monies and render no goods.

My daughter whom has a XXXX XXXX is the only one whom had access to my card. She opened a XXXX account trying to buy an XXXX XXXX video game console. This seller began messaging her stating he was a teen who was bullied too and understood her was her new friend. That she could buy the XXXX XXXX with special apps on it and he'll mail it after she sends the money first. He promised to sell her XXXX XXXX and told her how to add my debit card to PayPal. Then told her how to send the money first to his email with PayPal. After that he will send her an XXXX XXXX with apps in the mail but once money was sent she messaged him ask when will she get it by mail and if they can play the game together as friends on XXXX XXXX. He then laughed called her XXXX and joked she's a XXXX that he got her to believe him and he just took mommys money and can wipe out the account if he wants. He stated she is XXXX for believing he was ever her friend. 
She was excited and crying hysterically mommy im sorry I just wanted to be cool she said. After this XXXX says she checked and the account she went to but he was gone. After trying to email him begging him to refund. He called her a XXXX, XXXX and made fun of her again stating she is so XXXX to give a stranger her mom 's card number. Immediately I call the police, then FTC online report, XXXX and then pay pal. 

I have not wronged anyone and can't believe if I recieved no goods and don't authorize paypal still can allow this person to commit a crime punishable by law and deny my claim to stop this fraud from another country!! 
The account says AUD I live in the US where this is very illegal. I'm calling the police again and this time XXXX  and FTC to update that PayPal refuses to refund my money knowing I was stolen from by international scammer. 

I'm in awe and deeply hurt that law is not being respected in my case. I am requesting a full refund please again. PayPal to reopen case or send to CEO of PayPal to adjust this correctly. Once again it's legal to take money with no goods rendered. 

Respectfully, XXXX. XXXX XXXX Your PayPal case : XXXX case denied -- -- -- -- -- Original Message -- -- -- -- -- From : XXXX  To : XXXX. XXXX XXXX XXXX Date : XX/XX/2020 at XXXX XXXX   Subject : Your PayPal case : XXXX case denied Hello XXXX XXXX , We received the case ( s ) you filed on XX/XX/2020. 

We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because this transaction was not unauthorized. 

If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : PayPal , Inc .

Attn : Unauthorized Account Access Appeal XXXX. XXXX XXXX XXXX, NE XXXX We're sorry for any problems you may have experienced with the transaction ( s ). 

Transaction information : Dispute Case ID : XXXX Transaction Amount : {$110.00} AUD Dispute Amount : {$100.00} AUD Transaction ID : XXXX Transaction Date : XX/XX/2020 Thanks, PayPal

Company response to consumer: Closed with explanation