Consumer complaint received 2021-10-21
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Complaint to denounce Wells fargo short sale team deceiving and business malpractices. 
On XX/XX/XXXX, I hired a realtor to assist me with doing a short sale for my property located at XXXX XXXX XXXX XXXX, NJ XXXX. Shortly after, Wells Fargo informed us I qualify for a short sale. 
Unfortunately, it has become clear Wells Fargo intentions are to sabotage and delay the short sale approval to eventually sale my house as an XXXX. These are the facts that support my complaint : 1.I have a cash buyer who has agreed to pay full asking price for my house AS IS. 
XXXX XXXX is in deplorable condition, it is falling apart, needs over a XXXX XXXX dollars in repairs and must be purchased in cash. 
Rather than approving the short sale, for over a year now, the team assigned to my loan has been giving my realtor the run around asking for the same documents we have provided to them over and over. 

2. The short sale for XXXX XXXX XXXX was approved at the beginning of XX/XX/XXXX, the only document missing was the signed addendum for purchase price of {$210000.00}. Before we could email the addendum, Wells Fargo unexpectedly closed the file and made my realtor start the process all over again. 

3.After this incident, a new home preservation specialist was assigned to my loan, XXXX XXXX . She assured my listing agent the short sale will be approved any day since it had recently been. 
Unfortunately, XXXX seems to have orders to gate keep my house. Since XX/XX/XXXX, she has been lying to my listing agent refusing to forward the HUD and short sale documents for final approval. 

4. On XX/XX/XXXX, without my permission, XXXX removed my listing agent as an authorized representative on my file. For a few weeks Wells Fargo kept telling my realtor that she did not appear as an authorized person and refused to give her any information about the status of the short sale. 

5. After being removed as an authorized representative, my listing agent filed a complained against Wells Fargo on the Consumer Financial Protection website. Since then, XXXX XXXX ( XXXX manager ) has been emailing back and forth with my agent. He was supposed to expedite the short sale approval. 

6. On XX/XX/XXXX, XXXX XXXX emailed my listing agent stating HUD has approved the use of the current appraisal through XX/XX/XXXX. If we dont close before then, a new appraisal will need to be ordered. He added : As soon as we receive the counter offer, we will work on the short sale approval ASAP 7. My listing agent informed XXXX and XXXX on XX/XX/XXXX, the cash buyer can purchase the house by XX/XX/XXXX, how XXXX and XXXX are not responding. It is clear they are purposely refusing to approve the short sale this week because they want the appraisal to expire and order a new one. 

My wife passed away a few years ago ; I am the sole provider for my teenage daughters. I was hoping to have completed the short sale by now so I can move on. It is very clear the home preservation specialist and her manager intend is to mislead. They have no respect for the stressful situation I am in. this is causing me harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation