Consumer complaint received 2023-09-15
Company: SUNRISE CREDIT SERVICES, INC
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XXXX XXXX was supposed to have credited my home cable account account a {$50.00} credit for services that were NOT working and consistently requiring technical support people to remotely fix outages in my cable and internet connections, even though other customers around me were not reporting outages. Finally I moved and closed the account but was still looking for the credit to be applied to my last bill which was never credited to the balance remaining after I closed the account and moved my residence in XXXX XXXX around XXXX XXXX, XXXX  sent me notices and called me to announce they were going to place the remaining balance they say Inowed into collections and at which point I requested the mail me a statement to my NEW residence, which I never received, so that I could confirm the {$50.00} credit I was told would be added to outages and lapses in the services was reflecting on that balance. They were rude on the phone and would not even give the {$50.00} credit that they owed me and threatened to send it to collection account. 

Finally, In XX/XX/XXXX I contacted XXXX  and expressed my displeasure with the treatment I was given but that I wasnt wanting to dispute the charges and bill amount XXXX XXXX with them as I had become exhausted with the whole ordeal and they knew that they can take advantage of that by tarnishing my credit with their collection reporting. 

So I reached out XX/XX/XXXX and asked them at that point that Id be willing to let go of the credit I was owed and to pay the total amount of {$630.00} in full to them directly ONLY IF they would agree to DELETE AND PERMANENTLY REMOVE the collection account OFF of my credit report by instructing the collection company SUNRISE credit services to DELETE/REMOVE the record so that specifically it would not affect my credit- the XXXX associate agreed at that point and agreed specifically to have the collection DELETED and REMOVED off of my credit report, they did indicate the call was being recorded so they DO absolutely have record of it and I made sure to have the person repeat that I am paying the account balance IN FULL for the deletion of the account- NOT to updated the collection as paid and/or closed - DELETION. And I asked that they send me that in writing ASAP and they said that they would - after I paid {$630.00} as agreed on XX/XX/XXXX they TOTALLY lied, and did NOT do what they said they would agree to and since then have continued to LIE to me just recently in XX/XX/XXXX - 3 weeks ago Ive repeatedly asked them to review the call records from XX/XX/XXXX and they promised to do something which was to DELETE the collection with sunrise but they incorrectly marked it paid and keep telling me to wait 45 days for it to fall off my credit report and that its the collection agents responsibility - I never paid Sunrise and the fact they get to LIE to customers to benefit them by getting more money than they know theyre most likely to recieve otherwise by merely lying verbally to consumer and not holding up their part they said theyd do is DESPICABLE and Now my credit has dropped XXXX points by a collection company that Ive never had dealings with ever in my life just because the original creditor assigned the debt so they can hide behind them and send me back and forth to obfuscate and deflect. Bottom line is they LIED to me and should be reprimanded and fined for fraudulently promising to do something that they didnt follow through with and they should be directed to remove the collection from my credit immediately as was promised to me on XX/XX/XXXX and they have proof in thier possession of that fact.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation