Consumer complaint received 2019-03-16
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Wells Fargo did not accurately resolve my previously complaint which is indicative of the following : Wells Fargo is charging me an exorbitant amount of fees that are attached to my mortgage loan. Attorney XXXX XXXX XXXX # XXXX who is the Attorney for Wells Fargo, has been consistently charging unauthorized fees, and refuses to assist me in saving my home from a foreclosure auction sale, which is scheduled on XX/XX/2019. Attorney XXXX XXXX XXXX specified that he is going to continue charging me excessive fees due to the fact that I am suing Wells Fargo for committing numerous violations, while I was applying for a mortgage loan modification on my home, since my Mother has passed away. Attorney XXXX XXXX XXXX, has explicitly stated that although I am a consumer, and I am making a monthly salary that is over XXXX per month, and my monthly debts do not exceed 10 % of my gross monthly salary, he will not approve the loan modification due to the fact that I have Wells Fargo in litigation. He further stated that Wells Fargo does not have to approve the loan modification, even though I have qualified for the loan modification. This is my first time applying for the loan modification, and each time I have submitted the requested documents from Wells Fargo, they claimed that they did not have the paperwork on record. Attorney XXXX XXXX XXXX consistently has requested the same documents repeatedly, and suggested to me that he is above the law, and no one can force him to work with me in a cohesive capacity to approve the loan modification. He further state that Wells Fargo will not change the scheduled auction date on my property, because they are a major conglomerate, and they do not have to yield to the assist the consumer. Although Attorney XXXX XXXX XXXX is being investigated for fraudulent activities on behalf of Wells Fargo, and he is getting paid a substantial amount of money from them, he will not collaborate to resolve this issue. In addition, Attorney XXXX XXXX XXXX has specified that Wells Fargo wants to take the property from my family due to the fact that they are extremely upset about being in litigation regarding this matter. Again, as specified in the prior complaints, Attorney XXXX XXXX XXXX needs to be disbarred, and serve time in prison for stealing money for Wells Fargo, and forging documents that pertained to the original loan on the subject property. In conclusion, if Attorney XXXX XXXX XXXX and Wells Fargo refuses to help their clients, and continue to indulge in criminal and unethical practices, then their company 's name should be removed from being on title of the subject property. Moreover, Wells Fargo, and Attorney XXXX XXXX XXXX has a record of foreclosing on hundreds of homeowners after improperly denying them loan modifications that would have allowed them to stay in their homes. As a result, Wells Fargo has to issue out XXXX XXXX dollars to compensate clients, which will never make up for them illegally foreclosing on their homes. They have improperly denied my loan modification, and are attempting to sell my home via auction on XX/XX/2019. I will sue Attorney XXXX XXXX XXXX and Wells Fargo for millions of dollars if they do not cancel the sale date of the subject property, and approve my loan modification, or allow me to utilize an alternative option rather than foreclose on my property, which has been in my family for many years. My attorneys explicitly specified that Wells Fargo stated that they do not have to approve the loan modification even if I qualify for it. The XXXX dollar question is are Attorney XXXX XXXX XXXX and Wells Fargo truly working to resolve the issues with their consumers, or are they attempting to throw their customers out in the street without any remorse? Another question consist of whether or not the Consumer Financial Protection Bureau is truly reprimanding Wells Fargo, and their legal counsel for criminal and unethical behavior towards their clients? The final question is are the California Homeowners Bill of Rights truly protecting the consumers? Apparently, there are many unanswered questions in this paradox. Stay tune, and watch what transpires at the end of the tunnel ...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation