Consumer complaint received 2018-12-31
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
On Friday, XX/XX/2018, I was informed by phone by a XXXX with Chase Card Services, XXXX x XXXX that my request for appeal of XXXX had been denied. The reasons provided were vague at best. I maintain that I should not be responsible for this charge for the reasons described in what I originally sent, and which also is an attachment to this letter. 

Any vendor, in this case a vendor for a hospital, to enter a patients room, throw an item in an empty chair without any introduction, explanation of what the item is, how it is used, what it is for and then DEMAND I sign something should be reimbursed. I was in that dreadful hospital for 4 days and at no time did anyone address the item that was simply thrown into the room. Why should I have to pay for this? 

My attorney in XXXX, provided the following to me in an email after I advised that Chase/XXXX card had denied my initial dispute. 

My attorney stated : in my opinion you should appeal against it. The against is against the denial of my appeal. Please let this letter serve as the appeal to the denial. XXXX knows how long it will take to get something in writing from you on the initial appeal denial. 

Because you have the upper hand in this and can charge me interest should I not pay or report me to the credit bureaus where my stellar rating of XXXX can be lowered, I have paid this as well as the other one I am disputing. My balance is now XXXX AND the Chase XXXX Card is now cancelled. With this cancellation all my interactions with Chase have come to an end ... no personal bank account, no personal savings account, no home tax account ( I had a separate account to accumulate tax money as my home is completely paid for -- -- which, by the way was through Chase and my business account. All together it was only about {$100000.00}. 

I have been a loyal customer to Chase, but this denial has soured my view of Chase in every aspect. I wrote Mr. XXXX a separate letter about the events surrounding my closing of my Chase banking accounts. This was due to two factors : 1. One of your personal bankers assaulted me by throwing her business card at me striking me in the nose. I am seriously considering filing charges with the police for this incident as stupid as it is. I still have plenty of time to do this according to my XXXX attorney. 2. After much arguing with two macho managers who closed the accounts, they refused to give me the amount of MY MONEY in those closed accounts. I had to call the police who were able to convince them to give me my money. 

Again, let this serve as my SECOND appeal for the {$160.00}. These appeals will continue as long as you continue to deny the disputed amount. 

I am not disputing everything, only the things for which I had no benefit. For example, the ambulance trip to the hospital is not being disputed as the service was provided. 

This is appeal is being disputed well within the 60 days the USA requires for such dispute. 

Do not call me or send me email about any of this-whether you approve or denial my appeal. I expect it in writing as, if the dispute continues to be denied, it will become part of the case against the hospital and its vendors. In XXXX, from what I understand, the case is a criminal case and all that implies. For your information, not only is XXXX law involved with this, but so is XXXX Union law.

Company response to consumer: Closed with explanation