Consumer complaint received 2020-02-25
Company: ORG GC GP Buyer, LLC
State: VA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I had a XXXX with XXXX I bought an item and paid for it in full on my XXXX. I have copies of my payments and spoke with XXXX XXXX   of XXXX  and they said my balance for the items were paid in fill nothing is owed to XXXX, this was on XX/XX/XXXX and my account was closed. I never heard anything further from XXXX  or XXXX, nothing in the mail or anything until On XX/XX/XXXX I received a collections bill for {$98.00} from GC Services Limited Partnership demanding unpaid charges from XXXX. SO XXXX has my address and never once sends me a message if I still owed them money- you know why they didnt because I DONT owe them anything as the bill was paid in FULL! I tried callin g XXXX to straighten this out and have them call the XXXX XXXX   people but a lady name XXXX refused to do so and just kept giving me the phone # to GS Services. I tried calling to GS Service as contact this at the number listed - XXXX-but it states to write a letter within 30 days of the date of the letter which was XX/XX/XXXX- so I called as there is no address to send this to, and I wanted to orally dispute this on the phone but the lady would not listen instead she kept stating that this was an attempt to collect a debt and any information I state will be used against me for that purpose!! What the heck! I couldn't even dispute the bill on the phone. I do believe that GS Service was sued for this very reason in XX/XX/XXXX District Court of NJ and in XX/XX/XXXX in XXXX District of WI that oral disputes are equally valid and that not informing consumers such is a violation of FDCPA. This letter and the disregard I received is such a violation. Furthermore, the letter doesn't give an exact address of where I would even send a letter of dispute, instead it has no address the section advising of written dispute within 30 days and it gives several address elsewhere. SO which address is it? Furthermore, when I attempted to contact XXXX to contact their XXXX people to resolve this issue as XXXX  states I paid the balance in full - XXXX refused to speak with me and instead kept giving the phone number to GS Services. IS this some sort of scam??? This bill is paid in full and since I seem to be unable to dispute this orally or in writing to GS service or XXXX I am advising the XXXX and will also advise the FTC that GS Service is in violation of the FDCPA and also depriving me of my rights to dispute this collection bill. Maybe XXXX can advise GS Services in violation of the FDCPA and XXXX in violation of never sending me a bill since XXXX, never contacting me advising that they believe I still owed them money and further more by ever corresponding with the XXXX  people to gather how the bill was already paid in full. XXXX and XXXX  are a disaster and should be shut down at how they run their business. XX/XX/XXXX ACH Transaction - XXXX XXXX XXXX XXXX XXXX ACH Debit - {$19.00} -- XX/XX/XXXX ACH Transaction - XXXX XXXX XXXX XXXX XXXX ACH Debit - {$75.00} -- XX/XX/XXXX ACH Transaction - XXXX XXXX XXXX XXXX XXXX ACH Debit - {$50.00} plus per XXXX payment phone discussion on XX/XX/XXXX payments for {$130.00} and {$87.00} were also made. XXXX advised they would send me statements in the mail within 12-14 days as the card and XXXX account are closed and they can not email them to me. 
I want a correction to my credit report, I want this bill correctly placed at XXXX as paid in full because it is. I have made several payments, I want no more contact from this GS Service Limited Partnership as this debt is not even valid and clearly they didn't even attempt to verify it. I am not exactly certain of the actual purchase/ transaction date with XXXX , but originally XXXX was sending my bills to wrong address, but they did correct that issue and removed all the late fees on XXXX at that time I paid a large sum to them. XXXX and XXXX stated I would receive one more bill which I did on XX/XX/XXXX for {$19.00} which paid the bill in full and my accounts were closed. 

I am not exactly certain of the actual purchase/ transaction date with XXXX , but originally XXXX was sending my bills to wrong address, but they did correct that issue and removed all the late fees on XXXX at that time I paid {$130.00} to them and XXXX and XXXX stated I would receive one more bill which I did on XX/XX/XXXX for {$19.00} which paid the bill in full and my accounts were closed. 


Dates I complained to the company/organization : First Date : XX/XX/XXXX - To XXXX and XXXX Second Date : XX/XX/XXXX - To XXXX   Third Date : XX/XX/XXXX - To XXXX, XXXX  and to GC Services

Company response to consumer: Closed with explanation