Consumer complaint received 2019-05-17
Company: WELLS FARGO & COMPANY
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I made a balance transfer into wells Fargo. I setup the transfer 8 days before the 1st payment was due and set up recurring payments for there after. The 1st payment and recurring payments were 7 times the minimum payment required by the bank. On the date when the payment was due the payment FAILED. Since the XX/XX/XXXX was a Saturday I waited and checked my PAYING BANK ( XXXX XXXX XXXX ) on Monday, Tuesday, & Wednesday morning to see if there was a withdrawal by Wells Fargo. By around XXXX XXXX I got an email saying the payment failed. When I PERSONALLY investigated the issue I discovered that the routing number was NOT the one that I entered into their system which I copied from XXXX XXXX XXXX XXXX page INSIDE MY XXXX ACCOUNT. Both Routing Number & Account Number was COPIED and then PASTED from the XXXX  page inside my account INTO Wells Fargo 's payment page. Thus the account was setup. 

After I received the email when speaking with the WELLS FARGO representative I discovered that the ROUTING NUMBER in their system was NOT the one I pasted from XXXX XXXX XXXX XXXX MY ACCOUNT page but some OTHER ROUTING number which is UNRELATED to regular customer banking operations. Obviously this was a SLY SHARP PRACTICE by WELLS FARGO where they TAMPERED with my information TO MAKE IT LOOK LIKE it is my fault when in fact I have NEVER SEEN that number on any of my XXXX accounts at XXXX XXXX XXXX. 

Since the payment was scheduled 8 days before it was due and 7 times the minimum required the onus was on Wells Fargo to VALIDATE and to ensure the routing and account numbers were valid because once setup the information is HIDDEN from me and there is no way for me to edit if there was any error. 

I have XXXX  cards with MANY BANKS and I NEVER EVER encountered a CORRUPT PRACTICE like the one a WELLS FARGO. When the representative verified the routing number that came in the email it was a XXXX XXXX XXXX 's routing number but since that number is NOT DISPLAYED in NONE of my XXXX XXXX XXXX accounts I have no clue as to from where this number was GENERATED by WELLS FARGO. The stories I hear about the PERPETUAL CORRUPTION at Wells Fargo and the FIRING of the CEO for SIMILAR CORRUPT practices in the MEDIA just goes to AFFIRM that the BANK is CORRUPT TO THE CORE and their staff at their IT department is COLLUDING in STEALING MONEY from customer accounts via very SHARP CORRUPT PRACTICE. 

The folks at Wells Fargo think that they are VERY SMART and their CUSTOMERS are XXXX. Just to let these CRIMINALS KNOW, I have seen BIGGER THIEVES in my life and they are NO MATCH. I can smell a ROTTEN FISH  miles away. 

The THIEVES at Wells Fargo should be FINED BILLIONS in PENALTY and their EMPLOYEES THROWN in JAIL like XXXX XXXX for RIPPING OFF INNOCENT people for MAXIMIZING their entertainment expenses. 

After MULTIPLE attempts at calling and talking to people that I have not physically seen at WELLS FARGO a person by the name of XXXX XXXX ( XXXX ) XXXX from their EXECUTIVE OFFICE called me one afternoon and made a NEW EMPTY BLOATED PROMISE/XXXX saying they are INVESTIGATING, that is WITHOUT REVERSING the ILLEGAL CHARGE of $ XXXX/-. Any non-CORRUPT financial institution would IMMEDIATELY reverse those charges while the investigation is in process. 

I FEEL LIKE VOMITING when I think of WELLS FARGO. 

They charged/SLAPPED me with {$27.00} in FINANCE CHARGES. Just IMAGINE, if XXXX XXXX customers are ILLEGALLY charged $ XXXX   monthly its EASY {$27.00} XXXX in REVENUE every month for Wells Fargo. 

ITS 100 % COLLUSION INSIDE the BANK, and I don't want to GIVE WELLS FARGO my money other than the INITIAL TRANSFER FEE for FREE. 

Several XXXX message were sent and that is when they responded INITIALLY to my concern. Later " many many many '' XXXX message were sent and they were ALL IGNORED BY Wells Fargo. 

When is @ WellsFargo going to REMOVE the {$27.00} ILLEGAL charge on my account for FRAUD that took place INSIDE WELLS FARGO BANK?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief