Consumer complaint received 2019-01-28
Company: Ideal Collection Services, Inc.
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I started getting calls from a company called, 'ideal collections ' ( in XX/XX/XXXX ) out of XXXX , Florida . They call at all hours of the night. Sometimes even at XXXX XXXX. They claim to represent our former residence, 'XXXX XXXX. ' We currently have a new lease with a new condo ( for the last 8 months ). We moved here due to the outstanding rental history and recommendation from XXXX XXXX. Now, a new company has bought XXXX XXXX and is demanding more than {$6000.00}. To this day, I still have no idea as to what it is for. I have asked ideal collections and XXXX  for any type of documentation. They have both refused. Ideal collections fraudulently submitted information to several credit agencies. Thankfully, all of them have recognized this as fraud and have removed it from my almost perfect credit report. XXXX  has refused to remove it. I'm not sure why. I have a credit score well over 700 with everyone else, except for XXXX. I've been on the phone with XXXX  numerous times asking them to please remove it. They have since stated that they will re-investigate this obvious fraud. Ideal collections refuses to identify themselves ; location, company identification number, or any type of documentation. This situation has also happened to several other tenants that have left XXXX XXXX. It's the same company ( ideal collections ), and the same amount. I have also been in contact with my lawyer, the state attoreney 's office, the XXXX, and of course, the CFPB. Please help me to have this removed from my XXXX credit report. This has gone past the point of harassment. We are also considering taking this issue to law enforcement. For the record, I actually went to XXXX XXXX  in person asking for documentation and as to what this was all about. I was told to leave the property or that they would call the police. Again, I have no idea as to what this is all about. We honored our lease, gave 4 months notice and have lived quietly for the last 8 months at our new place that requires perfect rental history as well as a positive recommendation from our former residence. The same individual from ideal collections has made it clear that he is upset that all other credit agencies have recognized their fraud. He claims that he is going to continue to submit it to XXXX once a week until I wire him ( the amount has since changed ) {$7000.00}. He has recently resubmitted fraudulent information as of XX/XX/XXXX. Again, I would like this removed from my report ( XXXX  ). All of the other credit agencies have been more than willing to help when it comes to these scammers. I have also asked them to stop calling me, yet they continue to do so. I've been told by the CFPB that there are currently more than 1,1000 complaints against ideal collections. This does not surprise me. In closing, I find it odd that my wife has not been impacted by this ; she hasn't received any threats, calls, nor has her credit report been effected even though she was also on the lease as an equal renter at XXXX XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation