Consumer complaint received 2018-01-15
Company: ProCollect, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
TO : XXXX XXXX & CEO/President XXXX XXXX Pro Collect/XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, TX XXXX Cc : XXXX XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Cc : N.A.A.C.P. 
National Chapter XXXX XXXX XXXX XXXX XXXX MD XXXX FROM : XXXX XXXX EMAIL : XXXXXXXXXXXX REF : Frivolous and Criminal Lawsuit DATE : XX/XX/XXXX Sir/Madam As a child of XXXX, as a young Veteran, as a Gold Star Family Member, I must tell you your company received the wrong complaint. This is the complaint you all should have received. My uncle assisted me in this illegitimate, and unlawful collection predicament. He sent the complaint to the wrong company when it justly belongs to your unprofessional company. 
My uncle got involved when he found out XXXX XXXX XXXX employee made an ethnically prejudiced assertion to me when I called your business. Just like you are sending me paperwork vis -- vis my lease. I am sending you a copy of my lease I signed with another apartment complex when I left XXXX. 
These two leases crossed each other after I gave XXXX my thirty days notice on the XX/XX/XXXX I moved out two-week early. I even gave XXXX a copy of my new lease where I presently reside. Before you make shiftless extortions about a situation you scarcely know about, I can only educate you to be cautious. You agreed with XXXX on a lie without examining the facts maam, knowing those past employees are long gone. 
It seems to me, Pro Collect Inc. and XXXX need a human behavior course, and some racially sensitive training to comprehend mere mortals intelligently, and temperament. Since you do not have evidence to support your falsehood. I will help you out. First, my work schedule would not permit me to move during business hours. I asked XXXX XXXX XXXX what should I do with the keys after hours. She instructed me where to put them, and I put them exactly where I was told. 
I left a message that night on the voicemail letting her know I did exactly what she instructed me to do. She never returned my call. I thought everything was fine. When I finally heard something about this incidence, I got a letter from Municipal Court that was forwarded to my new address. By that time, the court date, and the appeal process had passed. 
This begs more questions than answers. I called XXXX again to let her know that I have been gone from there for a while. She stated, they couldnt locate the key. I refreshed her memory regarding our conversation. She told me to hold on. When she came back to the phone after ten minutes or so, she said she found the keys and apologized. I asked her about the court situation. 
She told me not to worry and she would take care of it. I should have worried after looking back in regretful reflection. I got sued for {$2000.00} in court for KEYS I returned. I dont owe any money to XXXX. Why would I stay there when I had moved into another apartment complex? The chutzpah of you maam to labor me as such, and corrupted my credit file where I can not get my V.A. loan. 
Evidently, this is an illegal sham with malicious forethought, or XXXX has some very bad bookkeeping problems. Either one leads me to believe that your collection company and XXXX are practicing a sense of criminality mixed with malevolent and foul intentions. However, these are the trickery and the foolery a leasing office plays with tenants. 
Especially, when they have the backing of a ruthless collection company that has frightening intentions to degrade and besmirched an innocent Veteran/Gold Star Family Member under the faade of fair collection practices. 
Maam, you are more than uninformed, you are twisting the law as it stands. This makes you extremely dangerous! The federal Fair Debt Collection Practices Act ( FDCPA ) governs the behavior of debt collectors and debt collection agencies. It places limits on what you can do, or can not do in collecting a no owe debt from me. Unfortunately, despite the law, Pro Collect Inc. are still engrossed in these illegal collection tactics. 
I called your business, I carefully explained the whole situation to your employee, and she said, you people never do right. You people? This phrase has long been used as an interpersonal generalization toward one culture. It has become known as a XXXX sobriquet that targeted African-Americans only. 
This XXXX has manifested itself in terms of individual behavior at Pro Collect Inc., and XXXX XXXXXXXX XXXX through hate with institutional behavior. This racism is propagated and publicized under the expert tutelage of XXXX XXXX & CEO XXXX XXXX, the overseers at Pro Collect Inc. This is a classic move of evil. However, one characteristic of evil, it contains a seed of its own destruction. 
I decided to bring this tragedy of injustice up this week for a reason. This week we are celebrating XXXX XXXX XXXX birthday, and this is coinciding with the boycott my uncle is planning against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia. Furthermore, injustice anywhere is a threat to justice everywhere. 
I thank XXXX and give Him the praises by allowing my uncle to be a lifelong member, and a vice-president of the N.A.C.C.P. I am letting you know XXXX XXXX & CEO XXXX XXXX. We have reached out to XXXX XXXX with XXXX, Petition Online, XXXX. We will live stream the boycott through XXXX, and XXXX. I will let the world know Pro Collect Inc. had two years to right this wrong, or square this circle, and you stubbornly didnt, and you stubbornly wont. 
I will leave you with a quote from XXXX XXXX XXXX XXXX XXXX, Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity ( XXXX, XXXX ). It is XXXX and the ghost of XXXX XXXX is alive and well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation