Consumer complaint received 2018-08-22
Company: JPMORGAN CHASE & CO.
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I just heard from Chase ( XXXX XXXX, Executive Office, XXXX, ext XXXX ). It looks like the lie I was told on the XXXX was just that. The card hasn't been mailed, it's going regular mail and may not be here this week. ( as opposed to priority shipment last Thursday ) ( as opposed to super duper priority and delivery by the XXXX ) He said there is nothing he can do. He offered an extra two weeks for me to make my {$2000.00} in purchases. Big whoop! He said he referred the issue to the Chase marketing department. Yeah, well I guess if you're truthful, you'd get a lot less takers. Since I applied for the XXXX XXXX  card I had to pay for my XXXX ticket ( {$300.00} ), reserve the conference hotel ( {$500.00} ) and pay for a car rental and hotel for the trip ( {$750.00} ). When you advertise a card the consumer believes he can use it in a reasonable time for the trip, unless I'm mistaken and XXXX keeps 20 seats on each flight in reserve for when the card arrives and they can use it to make a reservation. I took a 22 point hit on my FICO score for a useless card. I don't have priority boarding or free  bags because the XXXX website doesn't say you can't use the card or card info that day. XXXX is blaming XXXX because it's a partnership and they can't approve the card until XXXX gives the OK. But that's all beside the point, isn't it. XXXX offered to listen to the tapes and provide coaching to employes who say a card would be shipped in 3-5 days priority, and to the employe who said it was producted and shipped on the XXXX and would be delivered priority on the XXXX. I plan to file complaints with the Comptroller of the Currency, the Consumer Protection Financial Bureau, the FTC and the FAA for false advertising on the part of XXXX and Chase on the XXXX Website, misleading statements and damage to my credit score. At least this nefarious practice will be on the record and their " radar screens. '' XXXX XXXX Executive Vice President Customer Experience Chase Card Services XXXX XXXX XXXX XXXX XXXXk, N.Y XXXX I had an aggravating experience yesterday while trying to book a fall business trip between XXXX and XXXX this fall. It involves both of your companies. I saw a link for a XXXX Explorer Credit Card by Chase on the XXXX booking website. I made a reservation and when it came to the payment screen there was no mention of the special offer so I went to the link, signed up for the card and was approved. When I went to the payment screen I thought surely the new account would be able to be used, much like when XXXX senses your order and asks if you want to open and use an XXXX Visa to pay for your order. They dont make you wait 7-10 days to get the card in the mail. However, not with XXXX and Chase. When it asked for information I didnt have, I took the frustrating step to try to contact Chase to get the account information so that I could use the card, advertised on XXXX, to book a XXXX flight. Try to find a customer contact number on the Chase site!!! I understand you hate customers and dont want to take their calls but there are times when it is necessary for real time assistance. When I finally did get a phone contact number, the agent said that I would have to wait the 7-10 days to use the card. Gee, Im sure that the seat would still be available on the flight to XXXX..NOT!!! So I asked to talk with a supervisor. XXXX said the agent was right. He offered to expedite the card but it would not be useful for this charge. I asked to cancel the card and remove the hit I would take on my FICO score, being that I would not have opened a card account that was useless to me. He said he couldnt negate the FICO hit. He said I would still have the benefits of the card. I said no, I wouldnt. I wouldnt get a free checked bag because I couldnt use it to make the reservation I wouldnt get priority boarding, I wouldn't have the travel charges to put towards the {$2000.00} to qualify for the XXXX XXXX miles they misleadingly advertised on the XXXX Website

Company response to consumer: Closed with explanation