Consumer complaint received 2018-06-04
Company: Patient Accounting Service Center
State: AZ
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I am filing this complaint due to this companies attempt to collect on a bill that they have been advised is disputed, and also the company trying to collect on other individuals that I have no ties or attachments to. I received a notice from this company previously and contacted them to advise the account they are alleging is in dispute and to document the matter as such and do not contact me again. 

Recently I received another letter from these individuals with regards to the same account that I previously disputed. Upon calling the company again today to advise and have corrected I was transferred to a Rude and unprofessional individual by the name of XXXX who refused a last name or ID number when I advised I would be filing a formal complaint. Upon speaking to this individual with regards to the disputed account this representative then attempted to ask me about another person who he states somehow is attached to my name and begins to tell me that I have 11 accounts with their office. 

I advised this rep that I do not know the individual he is speaking of asked how I would be getting advised and demanded payment on matters that have nothing to do with. This representative then began to act like a bully and talk over me telling me how does someone elses information get attached to me. I preceded to advise rep that maybe he should ask his company why they would be attempting to collect on someone elses accounts from an individual that is not that person. Instead of verifying the information or making a determination as to why someone elses collections would be under my name this rep chose to be blatantly disrespectful as well as demanding an answer as to why Their Company shows my name attached to someone else at which point I advised them they should be answering that question, not me. 

Realizing this reps bully tactics I then requested his name again which he refused. I also requested to speak to a supervisor due to the way this individual was attempting to demand I answer questions as to how someone else was listed under my name which this rep also refused. 

I am absolutely disgusted at the manner in which this company has not only completely ignored my dispute, but also the manner in which they are obviously not keeping correct records or attempting to collect on matters that have nothing to do with me. They need to be investigated and fined for not only abusive practices but also 3rd party disclosure violations with advising me of an XXXX XXXX 's accounts as well. That should not only fall under third party disclosure but should also fall under a HIPAA violation since they are insinuating collection on behalf of XXXX XXXX for this person. 

This company needs to follow the correct procedure when it comes to disputing accounts per the FDCPA and they also need to be investigated for the improper records they keep. 

I refuse to be bullied or disrespected by the clowns in this organization and would like for them to correct their records as well as follow the appropriate dispute protocol. This company is not to contact me by mail, phone, email, or any other means moving forward. I refuse to deal with ignorance and this company apparently is run with a lack of sense and professionalism.

Company response to consumer: Closed with explanation