Consumer complaint received 2018-04-20
Company: DataMax Corporation
State: SC
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX XXXX XXXX, XXXX, turned over a debt of {$740.00} to a collection agency called : Interstate Credit Collections now called Data Max for dates and services that are incorrect. I have written the N.C. medical board who are looking into it ; however, I want CFPB to address this as well. I have been trying to get my medical records - which I have a right to - from the billing person at XXXX XXXX 's office by the name of XXXX. She has been giving me the run around. First, saying call collections we no longer have your records. Collections ( Data Max ) said  we can not remove amount from you CREDIT REPORT and to call XXXX XXXX 's office. Catch 22, around and around since early XX/XX/XXXX. XXXX   first said she is " waiting '' to get into XXXX. Then said, the XXXX XXXX  XXXX are no longer contracted with them and is sending some type of paperwork or forms to resolve this. Nothing so far and it has been over a month. Next, XXXX said she needs my ssn, etc to get information from MedicareXXXX XXXX what my pay part was cpt code/procedure code end user billing for the dates XXXX said I owe {$740.00} for which I already paid {$100.00} back in XX/XX/XXXX/XX/XX/XXXX but  decided to stop payments since it isn't correct. The dates of service that XXXX said the debt is for are : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX, However, XXXX said they paid the first bill for XX/XX/XXXX but the office sent a duplicate bill that was denied. In addition, Medicare manager looked to the other 3 dates and concluded service was never sent to Medicare to pay. It is NOT in there system and they researched and purged all XXXX XXXX  XXXX billing. So, I am asking for my medical records unaltered, because XXXX XXXX, sent a bill in for {$290.00} for a stent/endoscopy procedure I NEVER GOT. Then he got on the phone when they figured I wanted my records and they couldn't keep putting me off - and said " I take it personal '' when I told him not to take it personal as I just want my records, and billing/procedures for dates of service they said I owe : They REFUSE to give me that, but say it will stay on my credit report. UNFAIR and UNPROFESSIONAL. I will wait the outcome of this complaint before getting a lawyer. It is the PRINCIPAL and Legal Aid attorney whom which I spoke said they can help by taking this to court. However, If I have to sue, I'd like compensation for the stress, this is very distressing and for them prolonging this and not taking this seriously, as I am legally entitled to my medical records ; as it is their responsibility to have them or access to them. Lastly, Medicare has assigned this to a Jurisdiction here in S.C. for  possible fraud by charging them for ( 2 ) things I never got. A 'XXXX   XXXX ' that I was asked if I wanted but declined and ' Removal of foreign body, stone, or stent from XXXX XXXX ( XXXX ) or XXXX using an XXXX '. ( XXXX ) NEVER EVER HAD THAT DONE. XXXX XXXX got on the phone and said that was for an XXXX XXXX for the XXXX. Had I had that done I would have knew it because I was NOT have XXXX   issues. PLUS IT WOULD'VE BEEN CODED DIFFERENTLY. THIS WAS FOR XX/XX/XXXX which I have the Medicare summary for. Medicare said he was not authorized to order such a procedure. 

Thank you, XXXX XXXX XXXX XXXX ( cell )

Company response to consumer: Closed with explanation