Consumer complaint received 2021-01-25
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am writing to dispute Chase Bank 's unwillingness to recognize, assist and resolve fraudulent Pay From transactions that has negatively impacted my account for {$11000.00}. The result of this has also resulted in the cancelling all of my Chase credit cards, which I have been in good standing with ever since I opened the accounts. 

The following are the sequence of event that led up to the fraudulent transactions : 1. XX/XX/XXXX Entered into an XXXX XXXX with XXXX XXXX XXXX. ( Appendix A ) 2. XX/XX/XXXX Contacted by XXXX to assist them in helping them open up a XXXX XXXX ( Appendix B ) 3. XX/XX/XXXX Provided instructions on setting up a Pay From account for expense reimbursements ( Appendix C ) 4. XX/XX/XXXX Set up Pay From account linked to my Chase Business credit card ending in XXXX. Pay From bank account information supplied by XXXX attached : ( Appendix D ). I contacted customer service on XX/XX/XXXX after setting up the Pay From account and was told it was set up correctly, and they saw no issues in moving forward. 
5. XX/XX/XXXX Per my instructions I purchased four computers from XXXX XXXX. PO and receipt attached ( Appendix E ). 
6. XXXX/XXXX/XXXX I immediately processed the Pay From from the XXXX XXXX XXXX XXXX 
7. XXXX/XXXX/XXXX XXXX XXXX provided a shipping guide for their IT department for me to send computers to for setup. ( Appendix F ) 8. XX/XX/XXXX Credit card showed a XXXX  balance, so I went ahead and shipped the computers per their instructions. Receipt attached. ( Appendix G ) I processed the Pay From for the shipping costs immediately following. 
9. XX/XX/XXXX Received the second PO for the purchase of four more additional computers. PO and receipt attached ( Appendix H ). I double checked my account before making the purchase and my credit card showed a XXXX  balance at the time. 
10. XX/XX/XXXX Shipped the additional computers to their IT department as instructed. Receipt attached. ( Appendix I ). 
11. XX/XX/XXXX Processed the Pay From reimbursement payment for the computers and the shipping. 
12. XX/XX/XXXX Received notice that the Pay From reimbursement payments were reversed on account the XXXX bank was refusing payment. 
13. I have contact XXXX numerous times via email and telephone and have received no response. 
14. I have contacted Chase customer support many times and have received no assistance. 
15. I have filed a police report with XXXX XXXX XXXX of the XXXX, Colorado police department, Case # XXXX. His phone number is XXXX. 
16. ) XX/XX/XXXX - Sent via certified mail a letter outlining the above with all the supporting documents to Chase Executive Office and was assigned a case manager. XXXX, ext. XXXX 17. ) XX/XX/XXXX - Case manager left me a message denying my claim. 

I do have copies of all the supporting documents mentioned above.

Company response to consumer: Closed with explanation