Consumer complaint received 2020-09-06
Company: ID Analytics, Inc.
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
On XX/XX/20 I was talking to some XXXX XXXX XXXX representatives about switching my phone service from XXXX. They had to run a credit score check and gather other information in order to confirm that I  was eligible for their promotion that they were marketing. I was eligible and signed up for a new phone service with them, paid the taxes on the phone, and got an explanation of upcoming bills. I received the phone in the mail on XX/XX/20, but due to a busy work schedule was not able to contact the XXXX XXXX XXXX representative I was assigned until the evening of XX/XX/20 about how to activate my phone. He is a new representative, so he needed to meet with his supervisor the next day for support on activating my phone. On XX/XX/20 we had been texting about the phone activation and he let me know there were some issues, but that it wasn't a big deal, he just had to contact " the tower '' and figure some things out and would let me know when my phone was activated. On XX/XX/20 the representative and his supervisor called while on the phone with the activation people, so I could verify some information. The person on the phone then tells me that I owe a {$250.00} deposit ( this was not discussed previously in the breakdown of payments or bills ). Even the representative 's supervisor who says he has been doing this three and a half years, has never heard of such a thing - that if I was to pay a deposit, it would have come up when I was originally signing up, not after I had already received the phone. They said it was because of my credit score. The representative 's supervisor and the person on the other end both escalated the situated as they weren't sure what to do and told me I would hear from them the next day. I hopped online that day and checked my credit score, which was XXXX, which is about what I expected to see, so I couldn't understand how they thought it was low and required a deposit. I checked my mail today, XX/XX/20 and have a letter from XXXX XXXX XXXX regarding my credit score from SageStream , LLC. XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX www.sagestreamllc.com So, I read the letter and it stated that my credit score per SageStream was XXXX!!! I went online and found on XXXX XXXX and multiple other websites that many people with good credit scores and reports through reputable companies have then had VERY low credit scores with SageStream.  I am not sure if it is just SageStream that is doing harm, or if XXXX XXXX XXXX is aware that their scores will be low, therefore allowing them to force people to pay additional fees based off of a false credit score. I can not prove XXXX XXXX XXXX 's intent, but I can very much verify that SageStream is providing companies with false credit scores that are lower than what they actually are. I was going to go on the SageStream site today to dispute this matter, but it was asking for personal information, which at this point, I am not comfortable giving to this company that I believe to be scamming people and providing fraudulent information.

Company response to consumer: Closed with explanation