Consumer complaint received 2018-12-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
My name is XXXX XXXX plus I shared joint investment account at XXXX XXXX with my then wife of XX/XX/XXXX XXXX XXXX. Prior to establishment of account XXXX XXXX was granted Guardian Ad Litem -Conservator over me with investment matters while I was XXXX  as in custody of Michigan XXXX XXXX XXXX ( XXXX ) as  XXXX XXXX XXXX # XXXX. In XX/XX/XXXX after my release from XXXX  we divorced however, with my knowledge XXXX maintained guardianship over my investments at XXXX XXXX held in escrow in our investment account. Unknowing to me XXXX prematurely died in XX/XX/XXXX. Having loss contact with XXXX I contacted Securities ... Exchange Commission ( SEC ) concerning our investment account. Although legally XXXX controlled investment account for both of us due to guardian ad litem-conservator role she had in my behalf. that role should have expired upon my release from XXXX   or/plus XXXX custody. However, being I am party who have vested interest in account SEC found I had right to information concerning my assets plus informed me that when investment was called/matured as total circumstance of conditions exist my assets would be turned over to Michigan Department of Treasury Unclaimed Property as unclaimed property plus therefrom I could obtain my property. No further information was provided due to guardian prohibited unauthorized release of information about my investment or that it exist moreover, SEC trusted it had fulfilled its obligation plus it was not for SEC to go beyond what it had despite fact SEC knew I was entitled to information about my assets as account changed. 
Our children XXXX XXXX plus XXXX XXXX likely led by XXXX ( XXXX ) XXXX XXXX a long time XXXX XXXX employee without my knowledge or consent after XXXX death had guardian Ad Litem -Conservator authority controlling my escrow assets transferred from deceased XXXX XXXX to their authority. I am working now to have that Guardian Ad Litem-Conservator terminated but, matter is unnecessarily painstakingly slow. It appear XXXX County Courts located in XXXX, Michigan XXXX is not very receptive to outsiders living in XXXX, Michigan XXXX. 

After having given notice of visit to be I visited XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Mi XXXX but was turned away by receptionist being she did not find my account listed under my authority. 
I thereafter forwarded email plus was eventually on Tuesday, XX/XX/XXXX responded to with following lying or mistaken at best response from Branch Manager XXXX XXXX XXXX. 
" Mr. XXXX I am the branch manager of the XXXX XXXX office in XXXX XXXX, Mi. Thank you for your inquiry. I will have XXXX XXXX, the Client Relationship Manager, reach out to you to see if we can gather enough information to locate the accounts in question. Please keep in mind that due to privacy laws we may not be able to share information with you if you are not listed as an authorized individual on the account ( s ) -however, we will not fully know this until we locate them. XXXX will do a firm wide search based on social security numbers likely so please be sure to have those readily available when he reaches out. If possible, please reply back to XXXX with a phone number he can reach you at. '' T Thank you, XXXX XXXX ( XXXX ) XXXX XXXX As result of that communique I provided by way of email to XXXX following social security numbers. 
XXXX XXXX SSN # XXXX XXXX XXXX SSN # XXXX Mr. XXXX response was as set forth in communique by Mr. XXXX instead of providing information on my account that I am entitled to by law they chose to deny existence of account due to fraudulent Guardian Ad Litem-Conservator existing that give guardianship of my escrow assets held at XXXX XXXX to person holding that fraudulent XXXX County of Michigan Guardian Ad Litem-Conservatorship. I acknowledged I would have to XXXX XXXX I would have Guardian Ad Litem-Conservatorship terminated.

As I pursue termination of that fraudulent Guardian Ad Litem -Conservatorship I still am requesting that XXXX XXXX provide to me a copy of disposition of my escrow account plus when it will be called/mature. Information is needed in writing to complete loan application. 
As of XX/XX/XXXX I have by Untied States Postal Service in writing made FOIA request of information of case number of petition that provided Guardian Ad Litem authority that is being used to manipulate access to my escrow assets account  information at XXXX XXXX. I gave information of petition was bought in XX/XX/XXXX by XXXX XXXX. In addition, I gave notice I have intent to terminate that Guardian Ad Litem -Conservatorship. This information was provided to XXXX County of Michigan, probate Court judge XXXX XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Michigan XXXX Telephone- ( XXXX ) XXXX information was forwarded as certified mail # XXXX XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation