Consumer complaint received 2019-02-14
Company: Bread Financial Holdings, Inc.
State: TN
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Shopping XXXX for a chair, go to checkout and youre pre-approved, 0 % for 12 mos.. I apply, more time is necessary to process. Receive a letter declining my XXXX credit ( Comenity XXXX/Comenity Capital ) XX/XX/19. However, receive credit acceptance letter From Comenity/XXXX   XX/XX/19 with {$2500.00} limit and then the account is closed the same day on XX/XX/19. Comenity Bank/Comenity Capital is the name you dont want to forget and dont want to do business with. The irony here is that on XX/XX/19 shopping XXXX XXXX XXXX ( also Comenity Bank/Comenity Capital ), at checkout, 0 % for 12 mos. I apply at register, approved on spot for {$1500.00}. Oh, you cant use it now, you have to wait until you get your card. Pointless waste of credit points lost ( false advertisement ). My purchase of {$800.00} already rung up in the register just waiting for payment. Finally get the actual cards for that account, ironically the same day I received the XXXX approval letter. XXXX XXXX XXXX   XXXX card also closed XX/XX/19 ( but also reported to at least one credit bureau it closed on XX/XX/19 ). My denial letter on the XXXX had mentioned suspected fraud due to address change ( just XXXX   after XXXX year marriage ). I have two other good, well established cards with Comenity, XXXX XXXX and XXXX, both of which Ive had to put purchases on due to the move situation caused by the XXXX. They sure didnt contact me about my other accounts if they were concerned about fraud. When I asked the two managers I finally got to speak with ( two different days called in ), they said those cards were well established ( even though the address had also been changed to the same new one as the two new cards applied for ). 

Unethical business practice! Comenity should not be allowed to hit my credit score with XXXX points because of these two scenarios! I didnt get to use the credit for which I intended to apply ( and apparently was approved ( but actually denied two days before approval so my account with XXXX should have never been opened in the first place ... but then closed the same day!!! I have disputed this with all 3 credit bureaus ( that both accounts should be removed from my credit history altogether and the damage done to my credit score reinstated. Negative results. A credit card company should NEVER be allowed to open and close account the same day. That is abuse of power with this freedom they have with being able to close an account anytime they wish ( which I was told over and over by both managers at Comenity ). Are these companies Gods that no one can police? They can do anything to hard-working, middle class citizens credit that they want? A lawsuit needs to set a precedent for others here. Comenity has taken this right way way to far. Im seeking legal counsel. Ill take it as far as I have to because I feel so incredibly violated by this treatment, like a second class citizen. Are women now discriminated against financially when XXXX from a long marriage with a husband who made three times what they do? This is the way Im seeing things. This is unjust. They are abusing power in the most unethical business way. They should be fined for such terrible behavior.

Company response to consumer: Closed with non-monetary relief