Consumer complaint received 2023-05-09
Company: JPMORGAN CHASE & CO.
State: SC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
This issue is involving Chase Bank N.A. - I had a Chase Ink Business Unlimited card with a credit limit of {$36000.00} for my business. Card number ending in XXXX. On or about XXXX, 2023. I received an invitation for the Chase Business XXXX  Ink card ending in XXXX. I was told by the credit lending person " due to having several Chase cards I needed to share some of my credit. She then asked which card would I like to " move '' some of the limits to this New Chase Business XXXX Ink Card ''. I XXXX XXXX told her to move {$20000.00} from my Chase Business Unlimited Card over to my XXXX XXXXXXXX XXXX 

Moreover, during this conversation I was asked where would I like the XXXX Card to be mailed to : I provided my Business Address of XXXX XXXX XXXX XXXX XXXX the same as where my other business cards. 

I received a letter on XX/XX/2023, that had a concern about my " business address '' not being my resident address and that I needed to verify my home address immediately, and that my XXXX Account was Closed until doing so ''. I sent and provided that information immediately that same day. I fax the information required to the FAX number provided on the paper. I then called to verify receipt of the paperwork which I was told was received on XX/XX/2023. 

On XX/XX/2023, I spoke with a very rude gentleman at Chase. Who instructed me that he was not reopening the XXXX Account nor did he provide a reason for not reopening it. I asked this same gentleman who is the gentleman who CLOSED MY CHASE BUSINESS UNLIMITED ACCOUNT because I asked him to put back my {$20000.00} dollars that were moved over to the Premier Account. Insist of addressing that ISSUE- He/ this gentleman Closed my BUSINESS UNLIMITED ACCOUNT without my permission or consent. which is a direct breach of contract and should allow for ligation outside of XXXX. AS a result of his actions I lost out on purchasing an item that was being auctioned off for my business resulting in damages.

My request is as follows : 1. My Business Unlimited Account should be reopened with my credit limit returning to {$36000.00} and/or the balance should be placed on the XXXX Account. 

2. I am requesting that my XXXX Account be reopened because the information was provided as requested. 

3. I am requesting that FTC investigate and waive the Mediation/arbitration clause and allow me to pursue them in court for breach of contract and interference of purchase. 

When I mention to this gentleman and another female that I was going to file an FTC complaint. The gentleman 's response was " Sure go right ahead we don't care about you filing a complaint with them ''. Such behavior and actions show that Chase doesn't care about the customers nor does it respect the agency that governs them. 

Such disregard for the customer and this agency should send a message that Chase is too big to care about their customers and the laws set forth by Congress and other lawmakers. 

I am requesting that my credit card and credit limit be restored to my card immediately. I am also requesting that my mediation/arbitration clause be waived so I can take action within the Federal Court regarding my damages as a result of Chase closing my account when I asked about moving my credit limit back to my Business Unlimited Card.

Company response to consumer: Closed with explanation