Consumer complaint received 2017-08-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
XX/XX/XXXX  Court Case of Bank of America vs.   XXXX   XXXX    Superior Court,   XXXX   County Compliant : Bank of America received a false money order cashed on my Bank of America Account number :  XXXX . AKA " MONEY MULE '' FRAUD. The money order was explained and proved to be in court a fraudulent money order, that I was the victim of a   XXXX   XXXX    Job and was given false instructions as a scam job victim. Being the victim of a scam job, and unaware I cashed the money order and was found to be responsible in court for the money order.
The judge ruled in favor of Bank of America, and gave them the judgement of my savings account in the amount of {$400.00} and a closure of my account. Until further notice. Stated I no longer owed them any money and that I would be able to establish an account at a later date.
I have not been able to reopen a account with Bank of America since  XX/XX/XXXX . As this is not correct as the representative in court stated that I would be able to reestablish a Bank of America account at a later date.
Recent situation : I have recorded my recent situation with Bank of America as this has occurred numerous times and I have found Bank of America fraudulent in their customer dealing and will not cooperate with the regulations of a banking institution.
I have contacted the Risk Department on numerous occasions.
The Bank of America staff have told me the Risk Department will close my account if established.
I have discussed with the Risk Department and   XXXX   XXXX  .
  XXXX   XXXX   has no record of Bank of America in their system ; meaning that account was not reported to   XXXX   XXXX   by Bank of America Corporate.
I have contacted the Risk Department for a letter of denial.
They have sent a letter of denial stating to re-contact them based on a appeal of the decision.
The Bank of America Risk Department has given me the direction to a " Marketing Override ''.
The Bank of America staff at the banking branch refuse to perform a " Marketing Override '' I have recently appeared at Bank of America Banking Branch   XXXX   XXXX   CA.
 XX/XX/XXXX . And this is how I was treated. I have uploads of the conversations and my check system report as e-discovery.
  XXXX   XXXX     XXXX   XXXX   XXXX    XXXX , CA  XXXX  US E-Discovery : -Risk Department Marketing Override Recording.
( call-channel1- XXXX   XXXX    ) -  XXXX   XXXX   Reports ( 5 ).
(   XXXX   XXXX   Report 1.pdf ) (   XXXX   XXXX   Report 2.pdf ) (   XXXX   XXXX   Report 3.pdf ) (   XXXX   XXXX   Report 4.pdf ) (   XXXX   XXXX   Report.pdf ) -Conversations with Bank of America Staff ( 6 ).
( Bank of America Representative 1.M4A ) ( Bank of America Representative.M4A ) ( Bank of America Supervisor 1.M4A ) ( Bank of America Supervisor 2.M4A ) ( Bank of America Supervisor 3.M4A ) ( Bank of America Supervisor.M4A )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation