Consumer complaint received 2022-01-16
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XXXX XXXX my computer was hacked, and I was scammed into physically transferring {$13000.00} in cash from my Chase checking account ( I had {$14000.00} in there at the time ) into a bogus " business '' account. 
Allow me to backtrack. Got text message on cell phone that my XXXX account had been hacked. Called phone number given, which I stupidly dialed, and was informed my identity had been stolen, that he ( XXXX accent ) was a tech person working for the FTC, and we needed to set a trap to expose the party who had stolen my ID. 
Somehow the scammer ( guy on phone, who called himself XXXX XXXX, and gave me two ID numbers for himself : XXXX and ID : XXXX ), and called me incessantly from two numbers : ( XXXX ) XXXX and ( XXXX ) XXXX ( they show up as XXXX, Washington numbers but were no doubt reroutes ), principally the first number, gained access to my computer cursor on the monitor, and was able to " add '' {$13000.00} to the {$14000.00} I already had in there. It showed up as {$27000.00} on my computer screen. 
The scammer advised me to take the additional thirteen thou in cash out of my Chase account and deposit it in the following ( presumably fraudulent checking account ) in a XXXX XXXX bank. The name on that account, a XXXX XXXX checking account, was XXXX XXXX XXXX and the Acct. No. was XXXX. ( When I deposited the money the teller informed me that it was a business account. The scammer informed me that it was an XXXX business account. ) Little did I suspect that I was taking MY thirteen thou out, that the thirteen thou the scammer had added on my computer screen did not in fact exist. I realized this the following morning, when I got a notification from Chase and realized there was only {$1000.00} left in my account. 
He also wanted me to deposit money from my XXXX investing account into the following account, which of course I didn't do, after reporting him and blocking his phone number : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX NY XXXX Routing number : XXXX Account number : XXXX Account name : XXXX XXXX XXXX XXXX XXXX 
For further credit to : XXXX XXXX XXXX So Chase XXXX froze my checking account. Opened a new checking account in my name. I called their fraud department and reported the scam to some young-sounding girl. How much detail she took down and to what extent Chase actually dug deeper and investigated this I don't know, but it was reported XXXX XXXX, and I just got the denial notification XX/XX/XXXX, which is today. 
Chase informed me they were denying my claim to have the money reinstated. 
( I believe the original XXXX phony phone numbers used by the hacker to reach me were ( XXXX ) XXXX and ( XXXX ) XXXX. ) Anyway, I reported the scam to the FBI, Federal Trade Commission ( scammer said he worked for them ), the local police, the Securities Investigator for the Attorney General 's office in XXXX, NJ ( XXXX XXXX ), the Chase Fraud Department, XXXX XXXX, and I even reported the bogus XXXX account to XXXX itself ( never heard back ). 
Oh, and one of my credit cards had been hacked. Chase denied the phony charges and cancelled that credit card. 
Is my grievance something that might fall within your purview? I am disputing the Chase denial claim, unsure if that will get me anywhere. I've been a loyal Chase client for at least twenty years, depositing a substantial amount of money in their checking account over that span and getting zero interest. Given that I was clearly a victim of fraud and did not actually see or benefit from a penny of that thirteent thousand, wouldn't the decent thing be for Chase to reinstate the lost money? Surely their fraud department must have investigated the account into which I deposited the money and realized it was a scam account.

Hoping to get your input and possible help on this. Thanks very much. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation