Consumer complaint received 2020-08-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
RE : CONSUMER CREDIT PROTECTION COMPLAINT. 

ON XX/XX/XXXX, ID DID RECEIVE AN E-MAIL, STATING : Your Capital One account ending in XXXX XXXX XXXX, During a regular account review, we noticed youve only been using a portion of your credit limit. To better fit your card usage, weve reduced your credit limit to {$5000.00}. Weve kept your credit limit significantly above your highest balance over the last 2 years to ensure you can use your card as you have been, while providing flexibility for future spending. TO MY CHAGRIN, TODAY, XX/XX/XXXX, I DID RECEIVE A DISTURBING E-MAIL FROM " CAPITAL ONE, '' INFORMING ME THAT MY CREDIT LIMIT HAD BEEN REDUCED TO {$5000.00}, PUNISHING A STEADFAST/LOYAL XXXX CUSTOMER, SUCH AS MYSELF, WHO HISTORICALLY ABIDE BY PRUDENT AND CONSERVATIVE SPENDING CONSTRAINTS. IN THESE TIMES OF FINANCIAL AND SOCIAL CRISIS, I AM BEING PUNISHED BY " CAPITAL ONE '' FOR ADHERING TO SOUND AND PRUDENT BUDGET CONSTRAINTS VERSUS BEING REWARDED. NOTABLY, MY HISTORIC PRUDENT AND SOUND SPENDING HABITS HAVE ALLOWED ME TO SURVIVE IN THIS TIME OF AUSTERE FINANCIAL CHALLENGES. NAMELY, I SHOULD BE REWARDED FOR MY PRUDENT/CONSERVATIVE FINANCIAL STEWARDSHIP -- HISTORICALLY AND PRUDENTLY AVOIDING FINANCIAL MALFEASANCE. CONSEQUENTLY, THIS E-MAIL REPRESENTS MY APPEAL TO RESTORE MY CREDIT LIMIT WHICH WAS ARBITRARILY AND UNFAIRLY DECREASED BY " CAPITAL ONE. '' INCIDENTALLY, CAPITAL ONE BANK 'S WEBSITE DOES NOT LIST AN E-MAIL ADDRESS FOR CONSUMERS, SUCH AS MYSELF, WHEREAS, I DO MOST HUMBLY SUGGEST THAT THIS BE CORRECTED IN ORDER FOR CONSUMERS TO CONTACT CAPITAL ONE BANK PERTAINING TO CONSUMER CREDIT PROTECTION CONCERNS. 



HISTORICAL E-MAIL REFERENCE ( S ) : In a message dated XX/XX/XXXX XXXX XXXX  Central Standard Time, capitalone@notification.capitalone.com writes : Visit Capital One Sign In Important Update About Your Credit Limit Re :  Your Capital One account ending in XXXX XXXX XXXX, During a regular account review, we noticed youve only been using a portion of your credit limit. To better fit your card usage, weve reduced your credit limit to {$5000.00}. Weve kept your credit limit significantly above your highest balance over the last 2 years to ensure you can use your card as you have been, while providing flexibility for future spending. Everything else on your account will remain the same, and well follow up with additional information by mail. Thanks for being a Capital One customer. Important Information from Capital One Contact Us | Privacy | Help Prevent Fraud To ensure delivery, add XXXX to  your address book. This email was sent to XXXX and contains information directly related to your account with us, other services to which you have subscribed, and/or any application you may have submitted. Capital One does not provide, endorse or guarantee any third-party product, service, information or recommendation listed above. The third parties listed are not affiliated with Capital One and are solely responsible for their products and services. All trademarks are the property of their respective owners. Please do not reply to this message, as this email inbox is not monitored. To contact us, visit www.capitalone.com/support-center/contact-us. Products and services are provided by Capital One Bank ( USA ), N.A., Member FDIC. XXXX Capital One. Capital One is a federally registered service mark. XXXX XXXX XXXX XXXX Attn. : XXXX, XXXX, Virginia XXXX. To contact us by mail, please use the following address : Capital One, XXXX. XXXX XXXX, XXXX XXXX XXXX, Utah XXXX. XXXX XXXX XXXX

Company response to consumer: Closed with explanation