Consumer complaint received 2018-01-27
Company: AES/PHEAA
State: NC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
In XXXX I enrolled in XXXX College XXXX XXXX for the XXXX XXXX program. I researched the school and spoke to hospitals in the area and asked if they hired from that school. The school was accredited and many hospitals and private clinics had hired from the school. Half way through the course ( 1 year ) we were informed that although the school was accredited, the XXXX program was the ONLY program that was not yet accredited but it would be by the time we finished our courses. While I was close to completing the course I became XXXX. I was told that during my XXXX   they could not be liable for me due to my XXXX so I would have to finish my XXXX after I XXXX XXXX XXXX. In the interim my spouse was given a job opportunity in XXXX.I was still in contact every month with the school to make sure all was in order. I explained the situation and they said they had connections with hospitals in XXXX and they would find me an XXXX  site in XXXX after the XXXX XXXX XXXX. I continued to keep in contact with them and giving them names of hospitals in the area when I moved so that we could get something set up immediately after the birth so that I could sit for my exam and begin working. There were complications with my XXXX and I was unable to be up and around for many months after my XXXX XXXX XXXX but I was in contact with the school all the while and they were still trying to find me an XXXX site so everything seemed ok. My last conversation with a representative from the school was in XX/XX/XXXX. She was supposed to contact me in 2 weeks to give me the site and the name of my contact person to complete my XXXX ( supposedly ) When I did not hear back I waited one more week and by the time I called to see what was happening, the school had closed down. Worst of all there was no way to get transcripts or any kind of records. I could not get an XXXX, sit for the test or get a job. It is as if I had never attended the school ( after 2 years of classes ). There is no record of any kind. To top things off I contacted HR departments in XXXX  hospitals in XXXX, XXXX, XXXX, XXXX  and XXXX XXXX XXXX. Each time I was told that even if I had records they were not able to hire graduates from that school due to the fraud reports ( although technically I was not graduated anyway because I had not completed my XXXX  ). The students were blackballed. To add to the frustration, the school tacked on an extra {$8000.00} to students loans before closing. Now I have no degree, no transcripts, no record at all of attending the school other than my student loan that I can not pay because I can not get a high paying job without my degree. I continue to defer my loan and of course the debt continues to grow. I can not purchase a home due to the debt and this has basically destroyed my life. I tried to do something positive for myself and my family and it is now the black cloud that hangs over our family instead. I have contacted Federal student loan numerous times but they say there is nothing I can do. Last I spoke to someone they said I needed to prove that I did not have a license?! How can I prove that? I even called the XXXX Licensing department to see if they can write a letter stating that I do not have a license. They can not do that. I also asked the loan department if they have a signature for the extra {$8000.00}, so that I can at least get that taken off. Nothing has been responded. I am not sure what else I can do, but I just don't understand how I can still be responsible for a loan that was proven to be a fraud. The school was charged with Fraud and had a payout of XXXX of dollars because of it. I am not sure how we are still responsible. I contacted the offices of the attorney general in XXXX. I have received a call back but it was while I was at work I have called back and left messages but I have yet to speak to someone to get anything started. I can not even go back to school because I can not take out any more loans, not that I would want to take out any other loans, but bottom line is I have no alternatives other that to give away over $ 40,000fo no reason. Any assistance or advice would be greatly appreciated.

Company response to consumer: Closed with explanation