Consumer complaint received 2021-06-18
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem caused by your funds being low
Sub-issue: Bounced checks or returned payments

Complaint:
THE ALLEGED PERSON STOLE THE REAL XXXX XXXX IDENTITY AND SOCIAL security and bank information AND FOUND A WAY TO ACCES HER BANK ACCOUNT. HE PRETENDED TO BE AN XXXX INVESTOR FOR MY BUSINESS WITH A PROMISE TO LOAN ME XXXX OR INVEST IN MY BUSINESS UPON COMPLETION OF SIGNING NOTARIZED LETTERS AND MOVING FUNDS FROM HIS ACCOUNT INTO A JOINT SAVINGS. WE OPENED A JOINT SAVINGS ACCOUNT. HE THEN STARTED TO MOVE LARGE AMOUNTS OF MONEY INTO THE SAVINGS ACCOUNT. HE THEN ASKED THAT I MAKE WITHDRAWLS OVER THE COURSE OF 3 DAYS. HE THEN DISSAPPEARED AFTER I MADE THE REQUESTED WITHDRAWLS, AND GAVE HIM THE CASH, LEAVING ME WITH NOTHING AND MY CURRENT BANK ACCOUNT IN THE NEGATIVE, SUBJECT TO CLOSE IN 60 DAYS AND GET REPORTED TO XXXX XXXX. THIS IS NOT FAIR BECAUSE I NEVER HAD ANY INTENTION TO SCAM ANYONE OUT OF THEIR MONEY AND I WAS UNAWARE HE STOLE SOMEONES INFORMATION. HE PRESENTED TWO VALID FORMS OF ID AT THE BANK ( MILITARY ID AND DRIVERS LICENSE ) WHEN WE OPENED THE ACCOUNT SO I NEVER BECAME AWARE OF HIS SCAM UNTIL DAYS LATER AFTER THE ILLEGAL TRANSFERS AND WITHDRAWLS WERE BEING REVERSED AND MY PERSONAL CHECKING ACCOUNTS WERE FROZE. IT APPEARED AT THAT POINT THAT THE REAL XXXX XXXX WHO IS OLDER WOMAN WHO LIVES IN ILLINOIS OPENED UP A CLAIM AGAINST ALL THE TRANSFERS ( WIRES ) THE SCAMMER MADE FROM HER ACCOUNT INTO THE JOINT SAVINGS. I CAN CONFIRM I SAW AND HEARD " XXXX '' ON THE PHONE MAKING THE TRANSFERS FROM THE ONE ACCOUNT TO THE OTHER. IM NOT SURE HOW HE WAS ABLE TO CALL IN AND DO THAT OR HOW HE HAD HER INFORMATION. I WAS ABLE TO HEAR THAT THE ACCOUNT HAD AN AVAILABLE BALANCE OF XXXX AVAILABLE SO I BELIEVE THAT WAS SBA LOAN MONEY HE WAS ABLE TO SCAM.I INTEND TO OPEN A POLICE REPORT AND GET THIS INVESTIGATED BECAUSE THIS IS UNFAIR TO ME AND THE REAL XXXX XXXX. I AM A YOUNG ENTREPENEUR GETTING MY BUSINESS BACK OFF THE GROUND AFTER COVID. I TRULY BELIEVED I WAS BEING PROVIDED WITH AN OPPORTUNITY TO RECEIVE FUNDS OR A LOAN FROM THIS XXXX INVESTOR TO PUT INTO CATCHING UP ON BILLS IN THE REAR AND GET MY BUSINESS BACK UP OFF THE GROUND.I WAS COMPLETELY BLIND SIGHTED AS I THOUGHT ALL THE TRANSACTIONS WERE VALID CAUSE ALL THE INFORMATION THIS PERSON HAD SHOWED ME ON PAPER AND IN PERSON PROVIDED LEGAL PROOF THAT HE WAS THIS PERSON. HOWEVER I CAN NOT GET CHASE BANK TO COMPLY OR RELEASE ANY DOCUMENTS TO ME OTHER THAN THE BANK STATEMENTS SO I HAVE TO GET THE POLICE INVOLVED TO SUPEONA MORE EVIDENCE AGAINST THIS PERSON AND TRY TO RECTIFY THIS ISSUE. I AM IN THE WHOLE XXXX THAT I DO NOT HAVE TO GIVE.I FEEL AS THOUGH THE BANK WAS NEGLIGENT IN VERIFYING THIS PERSONS IDENTIFICATION THROUGH THEIR SSN. THE BANKER HAD ME COME BANK IN AND SIGN A FORM SSA-89 ( AUTHORIZATION FOR THE SSA TO RELEASE SOCIAL SECURITY NUMBER VERIFICATION ) BUT DID NOT REQUIRE ONE FROM THE OTHER INDIVIDUAL. I REFUSE TO ROLL OVER AND ACCEPT THIS AND LET CHASE PROSECUTE ME WHEN I TOO AM A VICTIM OF THIS FRAUD AND SCAM. I WANT A DEEPER INVESTIGATION. I HAVE NEVER BEEN IN ANY TROUBLE LIKE THIS BEFORE IN MY LIFE OR WITH ANY BANK.

Company response to consumer: Closed with explanation