Consumer complaint received 2022-09-05
Company: Paramount GR Holdings, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
My wife and I applied for solar panels and got approved. XXXX was the seller in the transaction, XXXX then applied for a solar permit through XXXX XXXX. The permit was soon denied XX/XX/XXXX due to an expired pool permit ( XXXX ) from XXXX. The solar company XXXX XXXX XXXX was aware of these findings, and the company decided to figure out how we can get the pool finalized first. After some months of trying to figure out how to go about the permit, XXXX XXXX decided to pay for a pool permit to see what the pool would need to get finalized so we could get solar panels installed. After more months passed XXXX XXXX tried to get us to sign with a different solar panel company called XXXX XXXX, the loan was going to be almost double the amount than what we agreed to with XXXX XXXX I declined and asked for us to go back to XXXX XXXX and XXXX filed for an extension with Goodleap with false incomes due to covid my wife was on part time. XXXX canceled XXXX XXXX and had our solar panels installed 2 weeks later, giving us the impression after almost 2 years, that the pool permit was resolved. XXXX from XXXX XXXX  had also sent a text message to me stating, '' we finally got those pool permits cleared with the help of our consultant XXXX. '' XXXX had our loggins for XXXX XXXX to help us get the pool finalized and when asked what was next in getting our solar turned on he stated, we were waiting on the inspector and XXXX. When the inspector showed up he pointed out the solar panels that were installed and said those are not supposed to be up there without a permit. I immediately called XXXX XXXX  and they were apparently " unaware '' of the pool finalization. After countless emails and text messages from different sales representatives, XXXX XXXX informed the company XXXX XXXX XXXX that permits were denied years before installation and months before installation.I called goodleap informing them of the unpermitted work that was installed on the house and let them know what the company did was illegal and they were going to be giving disbursements towards the loan. XXXX from XXXX XXXX sent off a couple payments after asking them to uninstall the unpermitted work because Goodleap was going to send my account into collections. I couldn't use my solar panels and was being charged for XXXX and goodleap. The company XXXX XXXX policy states they would send reimbursements for the goodleap payments. XXXX from XXXX XXXX told me the company is not responsible for the pool permits and will not send me any more payments until i can prove their miscommunication. After showing screenshots of the misconduct in the XXXX XXXX company with XXXX and proving the county had denied their permits, I filed with the contractors state licence board and they proved the unlicensed work and now is facing a company violation. Goodleap has sent our account into collections and is tearing apart great standings in my credit report due to the unlicensed and unpermitted work.

Company response to consumer: Closed with explanation