Consumer complaint received 2021-07-21
Company: Allied Collection Services, Inc. (Nevada)
State: NV
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX I had The doctor ordered a XXXX XXXX XXXX XXXX because I was having XXXX XXXX and XXXX XXXX XXXX, I was told that I still had a XXXX XXXX and that it would cause more problems to treat, I told the doctor that I had fallen and that my XXXX XXXX XXXX and my XXXX XXXX XXXX, I told him that my aunt had XXXX  and my brother had his XXXX XXXX, he told me that I needed to XXXX XXXX and gave me a referral to see a XXXX XXXX XXXX. 

Shortly after seeing the doctor and having thousands in dollars of medical test, I was admitted to the hospital with a XXXX XXXX that almost killed me, I was told that I had multiple old and new XXXX  in my XXXX along with a massive one. 
The doctors office did not tell me the charges for the test like they do with other tests, the receptionist writes the amount due on the next appointment receipt. 
I called the billing Department when I received the first statement in XX/XX/XXXX, I told the billing office that my {$120.00} payment made on XX/XX/XXXX was not on the statement and the of price that the doctors office wanted was higher than XXXX allowance. 
I was told that it was an expensive test and that it was the amount due, f tried to make payment Arrangements starting with {$50.00} per month and I was told that they would not accept that, this call was recorded. 
No-Interest Charges on XXXX Accounts In the first paragraph of the XXXX participating physician agreement : For purposes of this agreement, accepting assignment of the XXXX XXXX XXXX payment means requesting direct XXXX XXXX payment from the XXXX program. Under an assignment, the approved charge, determined by the XXXX carrier, shall be the full charge for the service covered under XXXX XXXX. The participant shall not collect from the beneficiary or other person or organization for covered services more than the applicable deductible and coinsurance The collection agency told me that my account balance included fees and interest, I told them that it is illegal and that the provider is responsible for any fees and interest accrued. 
I requested a itemize bill and an XXXX that I signed agreeing to pay over {$500.00}, the provider sent me a blanket statement on my demographic sheet which is not allowed under XXXX and was XXXX fraud. 
I requested the statement that listed the {$120.00} payment made, I was sent an itemized statement listing only a {$10.00} payment that I made and not the {$120.00} payment made on XX/XX/XXXX. 
I never told the provider that I would not pay my bill, I requested that the {$120.00} payment that I made on XX/XX/XXXX be shown on my statements, the amount that the doctors office should have charged me was {$480.00}, that amount was arrived at by subtracting the missing {$120.00} payment from the bill sent dated XX/XX/XXXX in the amount of {$630.00}. 
I have been sent multiple statements listing the amount due as {$610.00}, {$630.00} and {$630.00}, I was justifiably confused and upset because the charges were more than the XXXX allowable and the provider would not explain how the {$120.00} was applied to my account. 
The collection agency told me that the doctors office sent me a statement showing a {$100.00} payment dated XX/XX/XXXX, that statement listed an amount of {$630.00}, it was only was three lines listing the patient responsibility of {$25.00}, {$570.00} and {$32.00} totaling {$630.00}, my {$120.00} payment made on XX/XX/XXXX was not listed, the amount that I owed at that time would have been {$500.00} ; the providers office is lying, they never sent me a statement in XXXX that listed my {$120.00} payment made on XXXX XXXX I again asked for a itemized statement showing what the {$120.00} payment went toward I never received the statement listing my payment, I called again and was told the same thing I wrote a letter to the doctors office after they sent me a statement threatening to send my account to collections while still not listing the break down of how my payment was applied. 
The supervisor called me after receiving my letter ( I have a copy of that letter ) again I asked for the itemized bill and the supervisor told me that she would send it, the statement never arrived, I than received the notice threatening to send my account to collection, I again asked for a statement listing my {$120.00} That statement was never sent I waited and the correct statement was never sent and that my account was sent to collections and was given that my account had a XXXX balance and I was given a phone number for the collection agency I called and asked to verify the doctors office listed the croct amount the verified amount I sent a email to the company to make payment plan because at that this time the collection agency will start calling and calling, I had to make payment arrangements because the collection agency will damage my credit score by making a derogatory mark, the doctors office is responsible for Fraudulently sent account balance information I requested a letter listing my rights snd the company 's contact information however I have not received this information yet I was told that my balance included interest and fees that was XXXX Fraudulent 1was told to look on my bill statement that would pay increase this blanket statement was XXXX fraud that XXXX does not allow At this point I have to payment for the XXXX fraudulently balance sent to collection because collections will be reported and my credit score will be reduced I want the doctors office to correct amount due to the collection agency and remove my account from the collection agency that I will Arrangement to make a payments to pay the correct balance that I owe I never told the drs office that I not pay I asked I be sent a statement correct showing the {$120.00} amount due XXXX never received this statement from the doctors office. 
I was first told that a {$100.00} was on my statement the collection agency was the first notice that I received listing a {$100.00} payment and a {$25.00} payment m, the doctors office lied to the collection agency by saying that statement was sent to me in XXXX, if I had received this information that had been requested multiple times, I would have made a payment arrangement, the doctors office falsely and fraudulently reported incorrect information never provided to me. 
I had to tell the collection agency that I would make payments because the collection agency will report a derogatory amount owed to all XXXX the credit bureaus. 
The doctors office is responsible for the incorrect information made to the collection to the agency because the doctors office never sent me the copy that the office statement now listing the {$12000.00} payment made, the doctors office never gave me the information on what collection agency that my account had fraudulently reported to. 
UPDATE ON XX/XX/XXXX THE DOCTORS OFFICE SENT ME A STATEMENT DATED XX/XX/XXXX LISTING MY {$120.00} PAYMENT AS A PATIENT RECEIPT, THE DOCTORS OFFICE FFABACAITED AND FLASUFIED THIS STATEMENT, THIS INFORMATION WAS NEVER GIVEN TO ME UNTIL I CONTACTED THE COLLECTION AGENCY, THE ONLY STATEMENT SENT TO ME IN XXXX WAS XXXX LINES AND DID NOT LIST THE PAYMENT THAT I MADE. 


When did the doctors office send my account to collections and if the company is saying that they sent me a statement in XXXX showing my payment, why did they not just contact me with a corrected balance requesting payment. 

What I want the doctors office to do I revoke all privacy documents and all records that I have signed, to stop violating my privacy rights for both billing and medical records by writing untrue information that has hindered my search for other providers. 
I want the doctors office to remove my account from the collection agency and send me a letter stating that I only have to pay the XXXX allowable amount and not any fees or interest that is not allowed under XXXX I want the doctors office to remove all information about my payment history from all electronic medical and billing systems. 
I want the doctors office to understand that giving patients blankets statements and charging interest to XXXX patients while the doctors office is waiting for XXXX to pay, it was the doctors office fault for not sending the information requested and they never sent. 
I want the doctors office to stop threatening me with collection when the doctors office did not send the requested. Information to me. 

What I want the Collection agency to do I requested a letter listing my Consumer rights as the first time that I even learned of collections was when the doctors office gave me only a phone number to contact the company last week, the doctors office told me that my account had a XXXX balance. 
I Requested that a verification letter be sent and it was sent by email which I told the company to not do, the statement sent to the agency was never sent to me. 
I asked the company to stop calling and to stop me emailing, I told the company to only communicate with me by certified letter. 
I want the doctors office to work with the collection agency to send my account back to the doctors office as they should have done in XX/XX/XXXX. 
I want the collection agency to not report my account to any of the credit reporting agencies because the doctors office fraudently sent my account to collections.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation