Consumer complaint received 2023-01-23
Company: CREDIT ACCEPTANCE CORPORATION
State: MI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
Credit Acceptance is my lien holder they repossessed my car XX/XX/XXXX at XXXXXXXX XXXX  they did not even knock on my door and ask for the keys I called them and told them they better not charge my account for an ignition because that's uncalled for I've talked to them many of times I did not know that they were coming to get it I knew it was in repossession stage they kept telling me if you make a payment of {$260.00} we won't repossess it and I asked them if they could put that in writing and they said they couldn't do that I said well then I'm not sending you no money if you can't put that in writing I feel that they violated my rights because I've got nothing in the US mail whatsoever nothing at all and today is the XXXX or the XXXX of XXXX and I still have not received nothing in the mail they're taking my credit right through the mud I've gotten different figures on the website and there's different figures on my credit report I'm disputing my credit right now and I think I'm going to have to write a letter the interest rate on this car is 22.99 % the purchase price of the car was {$5900.00} but because he had a gap insurance and didn't tell me that they're going to charge my account interest and the warranty which was {$1600.00} so by the time everything adds up it was like {$8300.00} they charged my account {$9.00} XXXX and some dollars for it says other charges and amounts and and they charged me a document fee of XXXX I just feel that with the money that I already paid on the car the car was 51 % paid off they didn't even take the Gap that I canceled within 30 days of having the car I called them and told them I wanted to cancel it they told me that they would take that off the loan they have not done that yet the motor blew in the car the motor blew XX/XX/XXXX in the morning about XXXX in the morning when I was coming going to town the oil light came on and I still don't understand it because I took very good care of that car I love that car but I don't I think they were very unfair with the interest rate now that the situation with the card and the motor you know I mean I called them I was talking to them often at least once a week to give them an update I wasn't trying to avoid them at all but they were calling me in between constantly and I asked him why do you have to do that you already know my situation you know I call and update and they're always real snotty with me I was on the phone one day with them crying my tears hard begging they wouldn't budge and I don't think that's fair you know when I first got the car I was desperate and when you're desperate you know you don't really don't care I figured well my car payments are decent you know so yeah but I thought that was kind of weird when I sat down in his office and you already had everything filled out and I thought well maybe he's in a hurry you know but now that I've got time to think and do some research the salesperson was not clear on a lot of different things and I'm going to absolutely go to their website and do a review on them because I think other people should know that the gap insurance and the warranty you're going to pay interest on that I don't understand how these dealerships need holders get away with that I am so hurt by this but even with me calling them once a week to give them an update they would call me five six times a week that's crazy and then on Sundays as well that's terrible I just wish I would have known a little bit more about interest rates back when I first bought the car because I would have talked to the sales person a little bit try to get it down a little bit but I really didn't know much about it I knew I had bad credit because I have student loans I also read online during my research to about the top notice I really think Credit Acceptance needs to be investigated for sure because other people you know there's a lot of people out there that probably don't even know or they don't care but I don't have money to throw away if I can attach anything that I have to this email I will attach it if I can't I will have to go to my regular email and attach it that way and this is my email address XXXX I know I'm forgetting a couple important things that I needed to include but I can't think right now I'm so exhausted with dealing with us oh they didn't even tell me where the car was located they didn't even tell me I called them after they had repossessed it I gave it the next day and then I called and when I asked him where the car was located they didn't even answer me I'm sure there's other couple other things too I'm just forgetting it's just it's been a long period since since that happened to that car to my motor is but it's been a very exhausting but all together with the interest and everything it was well over XXXX and this is for a XXXX  and my personal opinion they took full advantage of me if I can think of anything else I will send well I'm going to go to my email right now and I'm going to attach the stuff that I have so you can review it thank you and I'm sorry if I got all this confusing I can be reached at XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation