Consumer complaint received 2018-12-20
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
On XX/XX/2018 ; I opened an HSBC Premier account online as per the rules of an offer from HSBC, so I may obtain a {$750.00} bonus from them. 
On XX/XX/2018 ; I added my wife as a joint account member at a local branch of HSBC in XXXX PA, and fully funded the account over {$100000.00} that day, using a combination of Premier account funds and a Certificate of Deposit, as per the qualifications of the {$750.00} bonus offer. 

The bonus offer stipulates a minimum balance of {$100000.00} must be maintained for 90 days and afterward a {$750.00} bonus will be given within the following 60 days. 

We have maintained a balance over {$100000.00} FOR OVER 190 DAYS NOW AND STILL HAVEN'T RECEIVED THE {$750.00} BONUS FOR THE HSBC PREMIER ACCOUNT. 

I have contacted HSBC 6 TIMES now, and they have agreed on several occasions that I have qualified for the bonus and should have received it. 
They have stated 4 times that they will look into the matter and call me back but did not call back on the dates they said they would call. 

There were 2 occasions I did receive a call back to be told there has not been an an answer to when the bonus would be received. 
I see many other complaints online regarding HSBC falsely advertising an account bonus and not paying the bonus. 
It is nearly 7 months since my account has been opened and fully funded. 
I should have received the bonus within 5 months per HSBC, but I have not received the bonus. 
Seems like HSBC is fraudulently offering a bonus to lure in customers. How else should I feel? 
Timeline : Account opened XX/XX/2018 online. 
XX/XX/2018 wife added as joint account member and account fully funded. 
XX/XX/2018 I called HSBC and spoke with XXXX to report not receiving bonus. response was I should have received bonus and claim opened in rewards campaign department at HSBC. 
XX/XX/2018 I called HSBC and spoke to XXXX to report not receiving bonus. response was I should have received bonus and claim opened in rewards campaign department at HSBC. 
XX/XX/2018 I called HSBC and spoke to XXXX to report not receiving bonus. her response was I had qualified for the bonus and should have received it. She said she took screen shots of our account and forwarded them to the rewards campaign department for resolution. 
Now we have 2 claims opened in the rewards campaign department at HSBC. 
XXXX said she would call us back on XX/XX/2018. 
XXXX did not call back. 
XX/XX/2018 I called HSBC and spoke to XXXX and XXXX to report not receiving bonus they agreed I should have received the bonus but there was no answer yet as to when it would be paid. 
XX/XX/2018 XXXX XXXX received a call from XXXX at HSBC stating no answer yet as to when bonus will be paid. She said it may take a few more days and she would call me back. 
XX/XX/2018 I called the HSBC branch in XXXX XXXX and spoke to XXXX to report not receiving bonus. 
Again we were told there was no answer yet as to when the bonus will be paid. 
HSBC needs to pay us the {$750.00} Premier account bonus or be held accountable for fraud and false / misleading advertising, and face severe financial punitive damages for knowingly doing so and failing to take corrective action.

Company response to consumer: Closed with explanation