Consumer complaint received 2021-02-28
Company: Guild Mortgage Company LLC
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I refinanced my mortgage with XXXX XXXX at XXXX XXXX  in XXXX of XXXX. I originally started the process in XXXX because I reached out to guild Mortgage and asked about refinancing my mortgage. 

Because I am self-employed, they made it sound like they did not want to help me. I reached to my friend XXXX XXXX at XXXX XXXX and he said could help but it might take a little work because I am self-employed. 

We began the process and Guild Mortgage reached out to me again and tried to offer me a better offer, but I decided to work with XXXX XXXX because he was more willing and able to help me with my self-employment income situation. 

The process with XXXX took almost 3 months because of my income and documentation that we needed to obtain all while I am working 40 hours a week and dealing with my son travelling as well as my girlfriend 's mother being in the hospital so getting all that we need took a little time. 

We finally got the approval on my mortgage loan and were ready to close in XXXX and were able to sign and fund by the end of the month on the XXXX of XX/XX/XXXX. At that time funds were received by escrow at XXXX XXXX  to record and fund the loan on XX/XX/XXXX. 

In early XXXX I asked XXXX XXXX if I should make my mortgage payment and he mentioned that if we closed in XXXX that was not needed because we had an updated payoff from Guild Mortgage. 

The loan with Guild Mortgage also had my son XXXX XXXX XXXX on the loan as a co-borrower and this has affected him. 

In XXXX of XXXX, my son XXXX XXXX XXXX was notified by his bank credit reporting that he had been reported by Guild Mortgage as late 30 days. This cost him XXXX points in his credit scores, and he reached out to me. 

I was angry and began to reach out to XXXX XXXX and he suggested that I call Guild Mortgage which I did, and they asked me to provide more information and details, so I called XXXX XXXX again. 

I met with XXXX XXXX and he provided me a copy of my settlement statement that showed the funds received at XXXX XXXX on XX/XX/XXXX and the recording numbers for the new loan. 

I provided this information to Guild Mortgage along with my request to remove the 30-day late payment and followed up with a phone call on XX/XX/XXXX when I received the email which is attached. 
During the phone call what happened is astounding because it is what appeared to be a biased decision because I did not refinance with Guild Mortgage. 
The representative that I spoke with said to me that if I had refinanced with Guild Mortgage and this happened that they would not report me as late but because I refinanced with another lender, we are reporting you as late. The discussion continued and I was told that since I refinanced with somebody else, they would not remove the late payment. 

This is not fair and honest business practices and because of this I would like to have them investigated as well as remove my 30 day late and to find out if any other consumers received the same treatment as me and my son have experienced. 
This is not an honest business practice and I hope that you will assist me in getting to the bottom of this and helping me to get my and my sons credit report restored because me and my son have both worked hard and spent our lives being honest and taking care of our much-valued credit. 

XXXX XXXX at XXXX XXXX  has been very helpful to me in working to correct this and is always available. He also believes that since the new loan was funded and recorded on the XXXX of XX/XX/XXXX because you can not have 2 first mortgages recorded at the same time and the new loan was recorded that the funds should have been provided to Guild Mortgage the same day XX/XX/XXXX as well as their loan release of lien recorded the same day as the funding which would create no 30-day late payments.

Company response to consumer: Closed with explanation