Consumer complaint received 2020-07-11
Company: American Financial Network Inc.
State: OR
Product: Mortgage
Sub-product: VA mortgage
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Per my credit report pulled on XX/XX/XXXX there are 2 late payments being reported to the mortgage company, American Fiancical Network , Inc. 

I have attached the report for all payments made to the mortgage company holding the loan on my home in XXXX, OR. 

I have made all payments within the 30 day period of time from the due date of the XXXX for the month and have even made early payments and overpayments. When I first got my loan I was working with XXXX XXXX NMLS # XXXX from Accelerate Mortgage LLC ( XXXX ) XXXX, I was told that as long as payments are made within 30 days of the due date, the XXXX of the month, then I will not have a late payment reported to the credit bureaus. I also made early payments as my signed contract explicitly states that there is no penalty for early payment. When I received my first, and only, prewritten checks for my mortgage payments it said to send the checks to XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX and that is where I sent my payment for XXXX. When I received a letter from American Financial Network Inc. saying my payment was late in XXXX I called, ( XXXX ) XXXX and was told to send the checks to a South Carlina address. During the call in XX/XX/XXXX, I informed them that I would be making my XXXX and XXXX payment together to make sure the XXXX payment would not be late. I was told at this time that the early XXXX payment would be fine. I also called in XXXX about getting my payments set up for online payment due to COVID shutting down my bank where I got my cashier checks from. During the call in XX/XX/XXXX, I set up the XXXX payment and the XXXX payment for XX/XX/XXXX and XX/XX/XXXX. With all of the miscommunication between myself and American Finanical Network Inc. I believe my credit has been negatively impacted unjustly. I am invoking my right under the Federal Fair Credit Reporting Act ( FCRA ) by requesting the inaccurate reporting of late payments be removed for the months of XX/XX/XXXX and XX/XX/XXXX as the payments were made within the 30 days of the due date and I maintained continued communication with the company to the best of my ability. 

Payment Date/Amount XX/XX/XXXX {$1800.00} ( 1st payment since the refinance ) XX/XX/XXXX {$2100.00} ( XXXX payment ) ( Cashiers Check made and mailed on XX/XX/XXXX, TransactionID : XXXX ) XX/XX/XXXX {$4200.00} ( XXXX and XXXX payment with the late fee for XXXX ) ( Cashiers Check made and mailed on XX/XX/XXXX, TransactionID : XXXX ) XXXX/XXXX/XXXX {$2000.00} ( XXXX payment ) ( Online payment, posted from the bank on XX/XX/XXXX, TransactionID : XXXX ) XX/XX/XXXX {$2000.00} ( XXXX payment ) ( Online payment, posted from the bank on XX/XX/XXXX, TransactionID : XXXX ) XX/XX/XXXX {$4000.00} ( XXXX payment and was told that the XXXX payment was not made so an extra payment was made ) ( Online payment, posted from the bank on XX/XX/XXXX, TransactionID : XXXX ) XX/XX/XXXX {$2000.00} ( XXXX payment ) ( Online payment, posted from the bank on XX/XX/XXXX, TransactionID : XXXX ) I filed the complaint with American Finacial Network Inc. and they stated that they would not do anything and that I needed to file a dispute with each of the credit bureaus and not the mortgage lender.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation