Consumer complaint received 2020-05-08
Company: Grant & Weber
State: IL
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I was injured on the job and my company sent the claim on to a workman 's comp company which approved my claim. They paid some bills and then not others. After sending all the claim information to the hospitals and medical groups, there were still 2 outstanding bills that the workman 's comp company dragged their feet on and never paid. The medical providers eventually sent them on to collections ( against me ). They sent 2 claims on  to Grant & Weber. It took XXXX XXXX at Grant & Weber a year to send me my first physical notice for 1 of the accounts and then an additional 3 months later for the first physical notice on the second account. We have physically only received one notice per each account from them. My phone started blowing up with calls from unknown numbers ( no educated person would ever answer a call from a unknown number ), but never once left a message. Typical scam phone activity. My wife and I left MULTIPLE messages asking for a call back to get things figured out and taken care of. Also wanting to give them all the OJI information we had. My wife spent 2 full days trying to find out why the claims were not paid out initially and when they were sent to collections. We have NEVER received a call back. We have tried to talk to a " supervisor '' and left messages with the supposed supervisor as well. My wife even talked to the operator or secretary, whatever her title is and was told that XXXX XXXX usually doesn't get to the office until around XXXX and is usually gone by XXXX if not earlier. I finally was able to speak with him in person ... I asked him to speak with my wife as she had all the information regarding all the medical bills, OJI paperwork and was the one trying to get to the bottom of it. He told her he could see this was a workman 's comp case and she proceeded to give him all the info he needed and also emailed him the paperwork. He said it would take a day for them to " sort it out and get it to him '' as it all goes to a generic email address at the company. We asked for an update within a couple days ( both verbally and in the email ) to know that he received everything and he said he would get back to us. Unfortunately, he has not gotten back to us and we have once again left numerous messages trying to get an update XXXX will not call us back or answer his phone. I spoke with my company who wants to get this straightened out also but they can not get him to return a phone call. It is obvious XXXX XXXX and Grant & Weber , Inc. are not concerned with doing the right thing, they are just looking for some quick and easy cash. This now has been three months since speaking with him and getting the information and six months since we have received our first notice. We have done tons of legwork and have reached out to them repeatedly on an obvious OJI case but they will not do what is necessary on their end ( first of all returning our phone calls ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation