Consumer complaint received 2021-10-04
Company: U.S. BANCORP
State: CT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I was scammed on XXXX. I was sold counterfeit fake XXXX XXXX XXXX. 
The jewelry store-seller was not authorized to deal in XXXX XXXX XXXX . The moment I received the fake earrings it was apparent they were counterfeit. The seller refused to initiate a return. XXXX gave me a hard time and so I turned to my credit card company Peoples United Bank Mastercard. I was a Peoples United Bank business and personal account holder for over thirty years depositing over XXXX  XXXX  XXXX in assets into an account and had no prior reports of fraud in thirty years. The fraud department at Peoples United Mastercard ( owned by XXXX ) put me through hoops and I complied with all their requests. When XXXX reversed my provisional credit with the misrepresentation that they did not receive my application or sufficient documentation ( which I enclose with proof of their receipt ), I contacted the Office of the President of Peoples United Bank. As a thirty year customer of the Bank, with business and personal accounts and deposits of assets over half a XXXX, I inquired as to whether they valued their customer relationships and would advocate on my behalf with XXXX. Instead their minions kicked the can back to XXXX. 

First, Peoples United does not just fail abysmally at relationship management or backing their loyal customers when the time comes to do so, Peoples United Bank and XXXX have aided and abetted XXXX and its counterfeit sellers to perpetrate fraud. Secondly, the fraud specialists at XXXX knew or should know that it is an impossibility to obtain a fraud appraisal from a jeweler because insurance liability prohibits such appraisals. Third, it is a felony to aid and abet counterfeit goods via interstate commerce so XXXX can not and should not lawfully ask a buyer to transport the fake merchandise back to the seller so they can perpetrate the fraud again. 

I am personally disgusted by Peoples United Bank 's failure to advocate when it is so clear that I was scammed and defrauded the money. I am professionally appalled and disgusted that Peoples United and XXXX are not held accountable for aiding and abetting fraud instead of having policy in place to protect its customers from fraud and scamming. At the very least, my money should have been refunded. The documentation I provided is more than ample proof of fraud. To state otherwise is as deceptive as XXXX XXXX practices and its crooked criminal felony sellers. If ever a case of XXXX XXXX XXXX, the pictures of the fraud beside the genuine earrings is compelling and clear. 

I am not the first to report XXXX and surely its time for the federal government to enact stricter disincentives and put laws in place to crack down on XXXX fraud. Peoples United and XXXX are as dirty as XXXX in failing neglecting and refusing to protect their customers. 

I am enclosing HALF of the documentation as your system prohibits greater than 10 mb and my file is 16mb. The second file is intregal to my case as it shows the proof that XXXX received my application and documentation, shows photos of the FAKE earrings alongside the REAL ones I own, shows the address of the seller hidden behind a FAKE address, numerous correspondence emails with XXXX XXXX corporate regarding the fake earrings, etc. and a copy of my credit card and credit card statement showing the reversed provisional credit. PLEASE REPLY TO ALLOW ME TO SUBMIT THE REST OF THE DOCUMENTATION!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief