Consumer complaint received 2018-10-14
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
My problem is that I never consented to be opt in overdraft protection. I opened my account less than two years ago. Its us bank procedure to have this protection automatically opt out every customer unless the customer opt in for the coverage. I first started my application online and than it wigged out and I lost the page so to finish opening account I went in and spoke with a teller, never was I asked if I wanted to opt in to this coverage. Whether online or with the teller this " protection '' was never mentioned. This being said I would had never been charge 6 overdraft charges nor the extended overdraft ( 7 business days ) had they not automatically opt me in without MY consent. This being said I asked for proof and to know avail. In fact she assumes it's when I opened the account I opt in, wrong. USBANK cant prove I EVER consented online, teller, over the phone, cause I never GAVE MY CONSENT. Yet there solution is to do nothing and ignore my request. That being said the first time I called spoke with XXXX XXXX he had laughed at me when I asked for a supervisor after he continuously interrupted me and than hung up. It's just one big joke to Usbank. They violate my rights and I have to pay for their mistake? Deny my request as again I never gave my consent for coveragE. AGAIN ITS USBANK default for new customers TO automatically be opt out of THIS coverage unless the customer opts in. This isnt a courtesy, this is usbank error and fraud. Mind you my account balance was never negative just the available. So all I owe is the 6 fees when I should of had none as I didnt opt in in to this coverage. Here is there response On Thu, XX/XX/2018, XXXX XXXX   <XXXX> wrote : Greetings XXXX, XXXX you for your reply. I'm happy to provide further information regarding your overdraft coverage. 

U.S. Bank doesn't opt customer in to overdraft coverage, as this has to be selected by the customer. I've reviewed your account and don't show the overdraft coverage has been changed before, which means the account was opted-in to overdraft coverage when it was opened. As the overdraft fees were assessed correctly, we're unable to refund them as a courtesy. I'm sorry for any disappointment this may cause. 

I've confirmed XXXX was able to successfully change your coverage to request return, which will declined every day debit card purchases and ATM transactions, and will return checks and ACH payment. Keep in mind, overdraft fees may still be assessed as appropriate. You can review and learn more about your overdraft coverage once logged onto your account at www.usbank.com. Click on the account for which you wish to make the choice and select " Overdraft Solutions '' located on the left hand side of the screen. 

A wonderful way to help avoid overdraft fees when transactions unexpectedly post against a negative balance is Overdraft Protection. This is where a secondary account, such as a savings or reserve line, automatically transfers funds to your checking account to bring the account positive. If you'd like to learn more, here is the link to the US Bank website with all of the information : https : //www.usbank.comXXXX  We appreciate the opportunity to assist with your banking needs going forward. 

Respectfully, XXXX XXXX. 
U.S. Bank Email Operations Department

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation