Consumer complaint received 2023-08-11
Company: Self Financial Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
According to my credit report dated XX/XX/XXXX, Self Financial Inc. has continued to leave negative marks on my credit report for an account that was originally current for over a year with no missed payments that i later closed as a an account that was current with no Miss payment more than a year. This conduct is in violation of the FDCPA, which prohibits debt collectors from using any false, deceptive, or misleading representation or means in connection with the collection of any debt ( 1692e ), and from designing, compiling, and furnishing any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating ( 1692j ). 


XXXX Submitted to the CFPB on XX/XX/XXXX The company responded as follows ; XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, CA XXXX RE : Consumer Financial Protection Bureau Complaint Case # XXXX Dear XXXX XXXX XXXX XXXX We are in receipt of your recent complaint filed through the Consumer Financial Protection Bureau ( CFPB ) expressing your concerns regarding your credit report. Upon receipt of your complaint a thorough investigation was completed into this matter. Please find below a summary of what transpired and our findings regarding your account.

A Credit Builder Account was opened on XX/XX/XXXX with a loan agreement electronically signed by XXXX XXXX that stated 24 monthly payments of {$25.00} were due beginning on XX/XX/XXXX. There were 9 successful payments made to the account with the last payment posting on XX/XX/XXXX in the amount of {$30.00} using an ACH ending in XXXX. There were 2 failed payment attempts on XX/XX/XXXX and XX/XX/XXXX. Your CBA was first reported delinquent to credit reporting agencies on XX/XX/XXXX as a result of missing your XXXX minimum amount due. Your CBA was closed on XX/XX/XXXX due to non-payment. 
The accounts you have opened with Self Financial , Inc. have all been reported accurately and within the guidelines set forth by the Fair Credit Reporting Act. Prior to all late reporting you received statements advising of due dates and the minimum payment amount. We also sent emails advising you of missed payments and stating if the account went 30+ days past due it would be reported to the credit reporting agencies. You can view all statements by logging into your account via our website or mobile app.

We appreciate the opportunity you have afforded us to address your concerns. Please be assured that Self Financial , Inc. makes every attempt to resolve issues our customers have in a timely manner. Should you have any further questions, please feel free to contact our Customer Success team by telephone ( XXXX ), email ( XXXX ), or live chat. 
Sincerely, Self Financial Team My credit file shows a different account. It show that this account was opened on XX/XX/XXXX. 
That it's highest balance was {$1700.00} And that the account was closed XXXX. XXXX, XXXX Even after the account is closed on that date it has continued to be marked each month as late. This has negativity impacted my score and the false reporting of a closed account that was never late is still being reported as delinquent for more than a year. This was a PREPAID account that was paid each month on time. The PREPAID balance was used and the account was closed. There was never a late payment and the information that has been reported and continues to be reported is adversely effecting my credit with inaccurate information and must be removed immediately.

Company response to consumer: Closed with explanation