Consumer complaint received 2018-12-27
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
Recently, I noticed that there are several inaccurate names, addresses, employers, and phone numbers listed in my credit profile. Immediately upon these findings I wrote EXPERIAN and asked that they removed the inaccurate names, addresses, and phone numbers, and employers. 

My first typed letter is dated XX/XX/2018 in which I enclosed a current copy of my drivers license, utility bill, and social security number. 
I listed all inaccurate addresses, phone numbers, names, and employers and asked that Experian delete them because as it is my right to have inaccurate information deleted. 

Experian replied to me via postal mail stating that they updated the information I requested to be deleted. They updated inaccurate information?! 
I have uploaded documents that shows where they updated the inaccurate information to more inaccurate information. 

After their response I called them and tired to resolve it over the phone but they stated they could not help me. 

My second typed letter dated XX/XX/2018, reiterating that they needed them to delete the inaccurate information from my credit report. I listed all inaccurate addresses, phone numbers, employers. 

Experian responded via posted mail, to an inaccurate address. I am not positive as to how the letter reached me. The letter stated that they were unable to honor my request because my letter was not legible. How can a typed letter not be legible? This is hurting my credit profile. I've read that Experian had a lawsuit brought against them for knowingly reporting false information. 

I expect for Experian to follow the law and remove the requested inaccurate information. I have sent a third letter out today, XX/XX/2018 again asking that they remove the inaccurate personal information from my credit profile. 

I have uploaded proof that EXPERIAN is not doing their best to be sure my credit profile is accurate. The fist letter will show that Experian wrote me at an inaccurate address. The address city and state in the header is inaccurate. I am not sure how I received the letter. My postal man is good and most have noticed the error. The second letter of proof will show that they updated inaccurate information to yet another inaccurate address. I have no clue where they get this information. 

I do not have any other current addresses and do not desire or authorize any other addresses to be reported or retained in my credit profile, if any please DELETE NOW or produce PROOF of your legitimate authority to retain or report without violating my rights. 
My address is XXXX XXXX XXXX, XXXX, Texas XXXX this should be the ONLY ADDRESS LISTED IN MY CREDIT PROFILE. I do not have any other names and aliases or nicknames. My Legal and only Name is XXXX XXXX No employers should be listed. 
Please deleted all addresses and names that are not XXXX XXXX AND NOT XXXX XXXX XXXX, XXXX, TX XXXX ALL PHONE NUMBERS SHOULD BE DELETED. 
I would like to ensure that only current, complete, and true information is in my credit profile.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief