Consumer complaint received 2018-10-04
Company: U.S. BANCORP
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Received unwanted marketing or advertising

Complaint:
XX/XX/2018 Step 1 : What is this complaint about? 
My personal identity being exposed and violated by U.S. Bank. 

Step 2 : What type of problem are you having? 
U.S. Bank breached my personal banking activity, name and personal cell phone number. 

Step 3 : What happened? 
U.S. Bank holds all of my funds in two checking accounts and one savings account. Since my SS # was stolen, my financial identity held private by 3 credit agencies and my incident on file with the FTC. In the process of securing as best as possible my identity, I reported my SS # theft to U.S. Bank, I was told not to worry leaving me feeling I could trust them with all of my money, after all they were my bank. 

On XX/XX/2018 I went to my U.S. Bank branch at XXXX XXXX XXXX XXXX, XXXX CA XXXX. I had a {$120.00} check from a family member that I wanted to cash, not to deposit. I sat with the branch manager, XXXX to process my transaction. As normal he asked for my ID which was my CA drivers license. Then he proceeded to give me the {$120.00} cash in bills. I did not deposit the check. The check never entered or exited any of my three accounts I hold with U.S. Bank, all that took place was currency was handed to me. 

Tuesday XX/XX/2018 I received a call on my personal XXXX number from ( XXXX ) XXXX at XXXX XXXX from a man who greeted me by my first name as though he knew me, claiming he was from XXXX XXXX U.S. Bank wanting me to share how my banking experience in the U.S. bank lobby on that Monday ( XX/XX/2018. ) I immediately I freaked out and stated I did not know who he was and hung up. Then on Wednesday XX/XX/2018, I received another call on my personal XXXX number, also from ( XXXX ) XXXX at XXXX XXXX  from a woman ( who also greeting me by my name like she knew me ) who also stated she was from XXXX XXXX U.S. Bank and wanted to know how my banking experience was that Monday at the branch. With this call I freaked out, I demanded to know who she was, how she got my personal phone number and when I had been in the U.S. bank XXXX XXXX branch. She claimed that U.S. Bank had hired XXXX XXXX 8 years ago and it was in their agreement they could contact customers to see how their banking experience was! A horrific breach and violation of my private identity U.S. Bank. 

On the same day ( XX/XX/2018 ) I immediately called my U.S. branch at ( XXXX ) XXXX to speak with XXXX to express my concern about my identity being violated and to obtain a U.S. Bank corporate security phone number. He wasnt in, his assistant manager XXXX argued with me about what took place and would NOT give me a corporate phone number. All she did was provide a U.S. Bank District manager XXXX at phone number ( XXXX ) XXXX. She didnt answer and I left a voicemail. On XX/XX/2018 I received a phone call from XXXX XXXX ( XXXX XXXX XXXX calling on behalf of her boss, XXXX. Once again I was not given a corporate phone number, and she as well argued with me about the XXXX XXXX calling me about my in branch experience as being normal. 

This complaint is to express that U.S. Bank has breached my personal identity, exposed that I was physically in the bank branch on XX/XX/2018 cashing a personal check, to also expose my transaction date, physical branch location and to my horror to expose my identity by giving out my name and unlisted cell phone number ( to anyone! ) U.S Bank has left me I feeling spied on, stalked, my identity violated, and my personal and financial safety at risk. Im sick. Was it U.S. Bank that perhaps breached and exposed my SS #, is that is how it was stolen in the first place? U.S. Bank should be investigated to the highest level of security breaching for their violation of sharing my consumer identity and privacy unless demanded by U.S. government law agencies as an example. 

Step 4 : What company is this complaint about? 
U.S. Bank Step 5 : Who are the people involved? 

Local branch manager XXXX who cashed my check and obviously started the breach of my physical visit to the branch. The two unknown XXXX XXXX individuals, his assistant XXXX who argued with me. U.S. Bank district manager XXXX who did not call me back. Her assistant XXXX XXXX who would not provide a corporate phone number and also argued with me. All phone numbers for these individuals are listed above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation