Consumer complaint received 2022-08-31
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Without any written information, the company Hunter Warfield Inc placed a negative remark on XX/XX/XXXX for debt collection of {$24000.00} on my credit score which had a significant negative impact on my credit report. This company has made multiple phone calls to my husband 's phone with no follow-up. 

The debt collection is claimed to be from our previous property management, charging us invalid fees due to the early termination of our lease. 

On XX/XX/XXXX we've informed by email by our former property management company we would move out on XXXX XXXX, XXXX, our lease was meant to expire on XXXX XXXX, XXXX. They have informed us that we would have to pay early termination fees as such : Provide 45-day notice in writing Our leasing team will find a new tenant. A leasing fee of 70 % is billed back to the tenant ( s ). 
Tenant is responsible for rent until the new tenant ( s ) moves in. 
Termination fee. Equivalent to one month 's rent. 

We stated that our move was due to job relocation and explained those fees would have exceeded the amount of the remaining months of our lease, and the conditions within the house have severely impacted my health and my son 's health, causing XXXX XXXX due to water infiltration they never took care and we reported multiple times. We were left with no choice but to leave as early as possible due to our son 's XXXX and my then XXXX. so we asked for mitigation which they denied. We paid a prorated amount for the month of XXXX. 
On XXXX XXXX XXXX we informed them that the property was vacant, and there were no keys to return since the house lock with a code. They stated that this represents a breach on our lease and we would still need to pay the remaining months of rent until a new tenant would be found. 

On XX/XX/XXXX, they sent us by email a statement including several items ( see attachment of the statement ) with a balance of {$24000.00} ; including repairs for the neglect of the pool charged for {$22000.00}. They threatened us to close the balance within 30 days or the bill will be sent to collection. Although we have taken care of the maintenance of the pool by ourselves each month and paid for the necessary supply to do so, our lease never expressively stated that the tenant was responsible for the pool/spa maintenance ( see lease attached ). In fact, there is a mention of an addendum that we never signed. We also informed them on multiple occasions that the pool was deteriorating due to a lack of updates ( see email-HOA Notice for details ). 

Between XX/XX/XXXX and last week, my husband and I received multiple calls from a debt collector which we never responded to. Last week I noticed a negative remark on my credit report with a debt collection of {$24000.00}. 

I'm disputing the statement sent by the property management, the amount charged, and the responsibility of the pool maintenance and neglect. Note that we have proof of excellent payment history so far and they have never taken into consideration our request to trim the trees surrounding the pool causing a constant deterioration of the chemical balances of the water that we had to take care of.

Company response to consumer: Closed with explanation