Consumer complaint received 2019-08-18
Company: WELLS FARGO & COMPANY
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with additional add-on products or services purchased with the loan

Complaint:
Good Day, This is my Second Attempt to be relieved of theXX/XX/XXXXXX/XX/XXXX-  Wells Fargo Dealer Services auto loan on the XX/XX/XXXX XXXX XXXX XXXX. I do not believe that I have received satisfactory service or communication as it pertains to this matter, and at this time would like to request that my claim be escalated and expedited by the proper Wells Fargo representation. This loan in its entirety has become a detriment to my financial fluidity and quality of life. Since I began my claim – the vehicle has been repossessed, and sold at an auction without my knowledge. I was advised that I would receive notice of when the vehicle would be taken to auction, and that never happened. This has greatly impacted my ability to get to – and – from work, as well as made it very difficult to pick-up/drop-off my children.  Due to the negative credit reporting of this auto loan – I am currently unable to finance another vehicle without first satisfying the WFDS loan. Additionally, I am incurring astronomical charges in Uber fees to get my family from point A – to – B. This is a very stressful disheartening experience for a family with young children. The late auto loan charges, fraudulent insurance charges and associated repossession fees have been collected from me and has caused my family to be restricted in lifestyle due to fraud. I request that action be taken immediately to rectify my loan agreement with WFDS. ----------------- ORIGINAL LETTER SENT ON – Sept 15, 2019 ------------------My name is XXXX XXXX XXXX XXXX.  In XX/XX/XXXX, I entered a financial agreement with Wells Fargo Dealers Services to finance the purchase of a XX/XX/XXXX XXXX XXXX XXXX. Per Case Number: XXXX “WELLS FARGO COLLATERAL PROTECTION INSURANCE LITIGATION” it has come to my attention that I have been subject to several of the unethical business practices involved with the Wells Fargo Auto Loan Product. There was no way I could have discovered through the exercise of reasonable diligence, that the forced-place unnecessary CPI policy I received existed while paying my Wells Fargo Loan. Outlined below is the misconduct of Wells Fargo - National General:  A.	Misrepresenting the terms of its auto loans to customers upon their initial application and throughout the application process;1.	At the time that I signed my Wells Fargo Auto Loan Wells Fargo neglected to inform me of the forced placed insurance policy that was endorsed on my auto loan. 2.	The payments that I agreed to on XX/XX/XXXX during the origination of my loan were increased without my knowledge. 3.	I was not made aware of this information, and would have elected to decline the loan as it was offered. B.	Transmitting loan application and other customer information to National General; 1.	I was not informed that CPNI and loan application details would be passed to a third-party.2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. C.	Misrepresenting the role that National General played in the loan application process;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. D.	Misrepresenting the circumstances under which customers would receive a force-placed CPI policy; 1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. E.	Force-placing unnecessary and undisclosed CPI policies;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware of the details of the policy and was not able to access/accept the terms and conditions of the forced placed CPI policy. 4.	I was not aware of the financial scope or impact of the payment amounts or dates.F.	Concealing the true nature of its relationship with National General from customers;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware that I was engaging in a contractual agreement with National General and was not aware of their company policies, procedures or ethics. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. G.	Paying National General the alleged value of premiums that National General wrote on borrowers’ automobile loans;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I was not aware that my loan had third party insurance underwriting or the terms and conditions of the forced placed insurance. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. H.	Collecting monthly payments from Class members, including premium charges and interest;1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 3.	I made several payments at Wells Fargo Branch Locations and was not made aware of any forced placed insurance on my account at that time. 4.	I was not made aware of this information, and would have elected to decline the loan as it was offered. 5.	Charges were inflated and principal loan credit reporting have been reported wrongfully and inaccurately since the inception of the loan. 6.	I was not made aware of this information, and would have elected to decline the loan as it was offered. I.	Misrepresenting to credit reporting agencies and to Class members that there were delinquencies when CPI premiums and insurance were not paid1.	I was not made aware that CPNI and loan application details would be passed to a third-party. 2.	I was subject to a substantial credit score decrease for the entirety of the Wells Fargo Auto Loan. 3.	I was subject to higher interest rates based off of the credit reporting of the Wells Fargo Auto Loan. 4.	I was subject to credit rejection based off of the credit reporting of the Wells Fargo Auto Loan. J.	Misrepresenting to credit reporting agencies, Class members, and the Courts that repossession of Class members’ vehicles was authorized because Class members were delinquent on their loan accounts. 1.	I was subject to repossession based off of the default of the Wells Fargo Auto Loan. It saddens me to come to the understanding that this has been my latest experience with Wells Fargo - because my family and I have been long term customers. I would not like to take up any legal action in the event that we are able to come to an amicable agreement. On the basis of 18 U.S.C. § 1964(c)/18 U.S.C. § 1341/18 U.S.C. §1343 I would like to request the following:1)	Immediate removal of any negative payment reporting to the credit bureau associated with this loan 2)	Immediate return of repossessed XX/XX/XXXX XXXX XXXX3)	Immediate modification of the fraudulent Wells Fargo Auto Loan4)	Immediate refund of all payments during the forced placed CPI period 5)	Immediate refund of all post-charge off fees associated with Wells Fargo Auto Loan 6)	Immediate refund of all repossession related fees. Mail Fraud: Defendants violated 18 U.S.C. § 1341 by sending and/or receiving, or causing to be sent and/or received, materials via U.S. mail or commercial interstate carriers, for the purpose of executing the unlawful and fraudulent scheme to profit from force-placed CPI policies. Wire Fraud: Defendants violated 18 U.S.C. §1343 by transmitting and/or receiving, or by causing to be transmitted and/or received, materials by wire for the purpose of executing the unlawful and fraudulent scheme to profit from force-placed CPI policies. Due to the negligence on behalf of Wells Fargo I have been unnecessarily immobilized, and humiliated. I am an early career technologist, and had every intention of using this credit building opportunity to further increase my credit worthiness, progressively increase my quality of life for myself and my family. After being impacted this way I seek to be exonerated of this loan agreement with Wells Fargo/National General. Thank You, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation