Consumer complaint received 2019-07-29
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Fifth third bank has been charging me fees with my checking account. They were charging me {$15.00} dollars a month. When I opened the account I was not informed that their was a monthly balance.I also read the terms for the offer and it does not have a minimum balance requirement ( see below ) I also went to the branch today with my paperwork demonstrating I was a student. The account was changed to a free checking account. The employee kept telling me that I should have been able to open a student account. Fifth Third has been given me a problem with honoring the {$250.00} credit that I was suppose to be given. Today I was informed that a manager would listen to the call to see if im eligible for the credit. I have reported 53rd to the XXXX but have not heard from them. I have attached my enrollment agreement. My school was XXXX but it then became XXXX XXXX XXXX XXXX. So I should have never been charged fees because if your a student then you dont have to pay fees. That would also keep my balance at {$500.00} for the 60 days. 
I also think that if 53rd is going to be giving its customers a problem to issue the credit that they should stop offering it. What their doing is misrepresentation and misleading to customers To qualify for the {$250.00} checking bonus, provide the offer code, open a new Fifth Third Essential, Enhanced, Preferred, or Free ( where available ) checking account by XX/XX/XXXX, reach a {$500.00} balance within 45 days, and maintain {$500.00} as a minimum daily balance thereafter for 60 days. 
3 Your {$250.00} bonus will be deposited to this account within 10 business days of completing qualifying activity requirements. 


Download the App XXXX XXXX XXXX XXXX XXXX {$250.00} Cash Bonus Offer To qualify for the {$250.00} checking bonus, provide the offer code, open a new Fifth Third Essential, Enhanced, Preferred, Free ( GA and select markets in IN, KY ) and Free Checking plus Extra TimeSM ( FL only ) checking account by XX/XX/XXXX, reach a {$500.00} balance within 45 days, and maintain {$500.00} as a minimum daily balance thereafter for 60 days. 

The cash bonus will be deposited into your new checking account within 10 business days of completing qualifying activity requirements. In order to receive the cash bonus, your checking account must be open and in good standing. Offer is not available to existing Fifth Third checking customers or to those with a Fifth Third Checking account that has been closed within the last 12 months. Bank reserves the right to limit each customer to one new account-related gift incentive per calendar year. Account must be funded within 45 days of opening. No minimum deposit required to open a checking account. Checking accounts may have fees that may reduce earnings and impact ability to meet minimum daily balance requirements. Bonus may be taxable as interest income and reported on IRS Form 1099-INT. Consult your tax adviser. See your banker for details. Not valid with any other offer. 

Enhanced Checking is an interest-bearing checking account and all balances earn 0.01 % Annual Percentage Yield ( APY ). Preferred Checking is an interest-bearing checking account and all balances earn 0.10 % APY. APYs are accurate as of XX/XX/XXXX and are subject to change at any time. 

Fifth Third Bank, Member FDIC. 
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Company response to consumer: Closed with monetary relief