Consumer complaint received 2018-01-22
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had a car loan with WFDS and I was told the car was insured and I was paying XXXX a month towards this insurance with my monthly loan payment. I got the loan in XX/XX/XXXX and I put {$12000.00} down on a car that cost {$19000.00}. This was to cover my first two payments. 
1 ) Issue one the company Wells Fargo Dealer Services is saying XXXX and XXXX are delinquent payments. This is false. 
Next I had the car and continued to make the payments XXXX and XX/XX/XXXX as I was required by terms of the loan. That XX/XX/XXXX I wanted to change the insurance as I was paying a very amount and so I called WFDS and said I wanted to submit new insurance and get a rebate for the last month towards my last bill. During this time the car was towed from my Ex husbands front yard due to the street sweepers. Before I could pay the tow yard they contacted WFDS and it was impounded out of the tow yard and sent to an AUCTION yard. I was ordered to pay XXXX and XX/XX/XXXXpayment plus other fees before the car was released to me. So I did 2 ) Issue two XX/XX/XXXX were paid by me with canceled checks to prove this. 
3 ) Issue three XXXX and XX/XX/XXXX had to be proved to get the car back, which I did and I have the paperwork from that as well. So why is it being shown as non payment for those months. 
The car was still according to the emails and bills under the coverage WFDS had secured for me and the car. I decided to use their insurance as for {$220.00}, I was told I had full coverage and protected against anything that could happen to this car by accident theft ect. 
That XX/XX/XXXX the car was T boned in an intersection in XXXX XXXX CA, the loan company informed me the car only had comprehensive coverage and that after it was salvaged I still owed {$5700.00}! 
Imagine my dismay, the car only had a 1 {$0000.00} loan it was blue booked at over {$17000.00} plus I was automatically responsible for the other car which was totaled as I did n't have the correct legal insurance to drive in CA. 
I went ahead and settled with WFDS in XX/XX/XXXX for {$2500.00} and they closed the account, this is being reported on all credit reports except XXXX where they are claiming its a bad debt being placed for skip. I have the pay off letter from WFDS and it was changed immediately on all reports. So why lie to XXXX about the status of account. 
I feel lied to, taken advantage of and on top of that I was sued by XXXX XXXX and ordered to pay XXXX to them for the other persons car and they hit me!! 
I also ca n't believe WFDS is reporting I never made one payment on time. They know I made all payments until the car was totaled in XXXX. 
My license is suspended and I am facing extreme financial and personal hardships due to the fact XXXX XXXX sued me. I have had to suffer from garnished wages, fines, fees and now payments monthly to a multi million dollar company that does n't need my money to survive. I am a single mother of an XXXX year old XXXX and I am feeling the hit of losing {$570.00} a month to pay towards the fines and judgements I was saddled with all because WFDS lied to me about the status of my insurance. Who would pay {$220.00} for comprehensive coverage? That is insane and a total rip off. To hurt me even more the inaccurate and negative reporting of this account to the bureaus is more than anyone should have to endure. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX, XXXX, XXXX XXXX/XXXX/XXXX Dear Sir or Madam/To Whom it may concern, You have listed inaccurate items on my credit file and I need to have them removed as soon as possible. These inaccurate items are affecting my credit score and livelihood. Please delete these immediately. 
Here are the erroneous accounts you have listed. 
Please delete the following : XXXX XXXX XXXX XXXX XXXX Accounts : 1. WFDS Car Loan Installment Loan Account # XXXX All the payments were made until the car was totaled in XX/XX/XXXX and then it was settled and balance was paid off at a reduced rate but it was never placed for skip or a collection debt. 

Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your reinvestigation. Under federal law, you have 30 days to complete your reinvestigation. 

I appreciate your time and attention to this matter. 
Sincerely, XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX INCORRECTLY REPORTING WELLS FARGO DLR SVCXXXX XXXX ACCOUNT DETAILS Account Name WELLS FARGO DLR SVCXXXX Account # XXXX Original Creditor - Company Sold - Account Type Installment Date Opened XX/XX/XXXX Account Status Closed Payment Status Bad debt & placed for collection & skip Status Updated XX/XX/XXXX Balance {$0.00} Balance Updated XX/XX/XXXX Original Balance $ 0 Monthly Payment - Past Due Amount - Highest Balance {$10000.00} Terms M XXXX Responsibility Individual Account Your Statement Comments XXXX SHOWING IT PAID BUT NEVER ON TIME WELLS FARGO DEALER SVC XXXX ACCOUNT DETAILS Account Name WELLS FARGO DEALER SVC Account # XXXX Original Creditor - Company Sold - Account Type Auto Loan Date Opened XX/XX/XXXX Account Status Closed Payment Status Legally paid in full for less than the full balance Status Updated XX/XX/XXXX Balance - Balance Updated XX/XX/XXXX Original Balance {$10000.00} Monthly Payment - Past Due Amount - Highest Balance - Terms 60 Months Responsibility Individual Your Statement - Comments Subscriber reports dispute resolved - consumer disagrees XXXX REPORTING NEGATIVE WHEN THERE IS A 0 BALANCE INCORRECT REPORTING ACCOUNT DETAILS Account Name WFDS Account # XXXX Original Creditor - Company Sold - Account Type Installment account Date Opened XX/XX/XXXX Account Status Closed Payment Status - Status Updated XX/XX/XXXX Balance {$0.00} Balance Updated XX/XX/XXXX Original Balance $ 0 Monthly Payment - Past Due Amount {$0.00} Highest Balance {$10000.00} Terms 060 Months Responsibility Individual account Your Statement - Comments Dispute resolved ; customer disagrees

Company response to consumer: Closed with explanation