Consumer complaint received 2019-08-27
Company: WELLS FARGO & COMPANY
State: DC
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2019 I brought 3 promotion offers with promotion code sent by Wells Fargo to the Wells Fargo XXXX XXXX branch to open brand new accounts. I have presented all promotion offers in front of the branch manager named XXXX XXXX before I open new accounts. She has opened 3 new accounts including personal checking, personal savings, business checking by using promotion code that Wells Fargo sent me. Then she gave me new accounts agreement, fee schedule and terms and conditions. I as new accounts owner has made deposit according to the promotion offers requirement. She NEVER informed me that Wells Fargo will close my accounts within two weeks. When I made deposit at teller 's window by depositing cashier 's check, the teller informed me that {$5000.00} which was partial of total deposit will be on hold for 10 days which will be available until XX/XX/2019. I questioned that cashier 's check was equivalent to cash which should be available on the second day. But teller insist that cashier 's check need to be on hold for 10 days. I have completed 5 transactions according to promotion offer requirement such as debit purchase, ACH debit, Checks paid and cashed, mobile deposit and business online bill pay. Including the money owed by Wells Fargo ( {$750.00} fraudulent checks cashed by a perpetrator without my consent plus 20 percent interest, late fees, my time {$300.00} per hour to collect debt, pain, suffering ) and the other Banks such as XXXX XXXX XXXX and XXXX XXXX owed me {$9800.00} and {$68000.00} and {$9.00} plus 20 percent interest, late fees, my time {$300.00} per hour to collect debt, pain, suffering etc. My deposit exceed the new deposit requirement. As far as my personal savings account, I made almost {$10000.00} deposit except on hold cashier ' check {$5000.00} by Wells Fargo XXXX XXXX branch. As far as my personal checking account, I activated business direct pay on XX/XX/2019. However I suddenly received a closing notice from Wells Fargo on XX/XX/2019 XXXX XXXX  which was Sunday. I contacted customer service immediately by speaking a female staff named XXXX and her supervisor. I seriously told them that due to breach agreement, defrauding consumer, slander, failure to give 30 days closure notice, I am asking {$1100.00} promotion bonus, {$750.00} fraudulent checks plus 20 percent interest, my time {$300.00} per hour to collect debt, pain, suffering. I also want Wells Fargo to pay damages at least {$10000.00} to close consumer account within two weeks after new accounts opening by misrepresented facts to ruin customer 's reputation such as slander. On XX/XX/2019 another theft activities happened. I found {$500.00} was missing when I made internal transfer to my business account. The transaction number was XXXX. I have reported all these to customer service Rep XXXX XXXX and XXXX XXXX on XX/XX/2019. On XX/XX/2019 I put my complaint in writing to the XXXX XXXX manager XXXX XXXX. However under my complaint to at least three staffs, the {$500.00} keep under missing and stolen status on XX/XX/2019. I have sent 3 secured messages to Wells Fargo to urge the bank to return {$500.00} missing deposit, {$5000.00} on hold deposit due to incorrect balance. I also informed Wells Fargo to pay {$1100.00} promotion bonus, {$750.00} fraudulent checks plus 20 percent interest, late fees, $ XXXX/hour personal time to collect debt, pain suffering. At least {$10000.00} damage fee due to breach agreement, theft activities, defrauding consumer, lying to consumer, slander, interfere, failure to give 30 days closure notice, stealing customer debit card number, etc. All other complaint such as {$120.00}, {$140.00}, {$200.00}, {$45.00}, {$10.00} unresolved deduction from my previous Wells Fargo accounts without my consent still remains effect. Especially Early 2019 interfere my auto insurance payment causing the problem with insurance company, I also ask Wells Fargo to liable for the damage. Finally I feel extremely angry, dissatisfied, disappointed regarding banks slander, theft, depriving consumer rights, lying, defrauding consumer, violation and breach agreement etc criminal activities. You must pay all the above listed debt owed to me before I close account per your less than 30 days closure notice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation