Consumer complaint received 2019-11-16
Company: Fay Servicing, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I was refinancing my home mortgage and needed to speak with the newly hired servicing company, Fay Servicing : Fay Servicing XXXX " XXXX '' XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX XXXX  XXXX TX XXXX PH : XXXX I am an XXXX XXXX XXXX for XXXX XXXX. On XX/XX/2019, I flying to XXXX XXXX for 5 days. I stopped at XXXX XXXX XXXX, to withdraw cash for the trip. Most Countries use Visa or XXXX XXXX for incidentals. However, due to the current fraud with Credit Cards in XXXX, it's strongly advised and often not possible to use credit cards. Each time I've tried in the past the charge is DENIED and my bank shuts down the card. Cash is a necessity. XXXX XXXX also alerted employees of problems using credit cards, and also advise we bring cash. I was unable to get cash at the ATM. I knew I had several thousands dollars in my account. With only a few hours until departure, I was forced to cancel the trip. The last thing XXXX wants to hear is that I was unable to make my trip because of poor fiscal responsibility. At this point, the delay I would cause would cost XXXX XXXX thousands of dollars. Not to mention inconveniencing hundreds of our passengers.There is no way I could survive 5 days with the {$22.00} I had in my pocket. 

When I got home, I learned that Fay Servicing drafted {$3200.00} from my account. I already made the current mortgage payment on XXXX XXXX, 2019. After many phone calls, I was forwarded to XXXX " XXXX '' XXXX, VP of Servicing. After explaining what happened, he said I'd given Fay Servicing a vocal authorization allowing Fay to draft monies from my account last week on a " recorded line. '' I knew that I absolutely did not give them permission to access my checking account, verbally or otherwise. It was a new and ending relationship with them due to an imminent payoff. XXXX said he would pull the " tapes '' from my 'previously recorded ' conversations. If the draft was indeed a mistake, he would immediately reimburse me / my account with an explanation to my employer explaining that they they erroneously depleted my checking account. 

On XXXX XXXX, 2019, Fay Servicing deposited the {$3200.00} into my checking account. However, no reimbursement of the {$2100.00} lost in pay nor the letter of explanation for my employer. On XX/XX/XXXX 2019 I again reached out to XXXX XXXX, but I have not received a response. 

Throughout the process, the hoops they asked me to jump through and red tape was all unnecessary, uncalled for and unrelated to the issue. 

There is no record of me giving anyone at Fay Servicing the authority to draft my account. They knowingly and illegally took money from my checking account. Money that I did not owe them. ( The call I had with Fay was with my mortgage company. They called and patched me into the call so he could wrangle a payoff for my mortgage closing. Never in the conversation was anything BUT the payoff discussed! Period. ) I ' curious : How and why can financial institutions and their minions do anything they like at one 's peril without recourse yet, be a day late and you're slapped with late fees and interest imposed mirroring usurious policies? Why is it that a consumer has no recourse when illegal withdrawals are made by a bank without cause or authorization? This is called grand larceny, a felony charge. Why can they and politicians do what they like? Are they all above the law? Has our Constitution and Bill of Rights been usurped and a rogue government aka Corporation taken over? The answer is clear. I object to the way I was treated. Punitive action must be imposed on Fay Servicing swiftly lest the pirates lead our country. 

Incidentally, five days after this happening I received a request from Fay for me to authorize EFTs. A bit late I'd say. I also wrote the president of Fay. My correspondence remains unanswered.

Company response to consumer: Closed with explanation