Consumer complaint received 2018-12-28
Company: WELLS FARGO & COMPANY
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
I received a box of checks and savings account packet from Wells Fargo way back in XX/XX/2013. Unauthorized accounts were opened in my name, as well as my minor son 's name. I drove directly to my Wells Fargo Branch and spoke with the Manager. She stated it was due to human error, and to change my passwords. The manager assured me that everything was fine. 
This past XX/XX/XXXX, I received a letter from the Administrator handling the Class Action Suit against Wells Fargo for unauthorized opened accounts, requesting additional information. I was asked to call the Wells Fargo Resolution Department and request the last four numbers  of the accounts that had been opened without my authorization. Knowing there were the two accounts, I thought the issue had been resolved back in XX/XX/2013. 
Upon calling the Resolution Department, I was initially told I had 12 unauthorized accounts opened in my name. This through me into a panic and I drove straight to my branch again. A banker put me in touch with a Resolution Team Manager and while looking over the paperwork that the banker provide me, I was able to see a male name printed on a statement who felt it was justified to access my personal information as well as my sons. I asked if the male individual was still employed with Wells Fargo, and with much hesitation, he stated that the male was currently employed with Wells Fargo and works in the Mortgage and Refinancing Department. This truly disturbed me. 
I am XXXX years old and I suffer from a XXXX XXXX/XXXX XXXX. I am a victim of XXXX  XXXX as well as XXXX  and XXXX XXXX from my XXXX. I have attended many therapy sessions, and I am on medication for my XXXX XXXX XXXX. Receiving all of this information has been overwhelming and has devastated me. 
I spoke with the lawyer who is handling the Class Action Settlement Claim about my concerns, and he highly recommended that I file a complaint with the Arizona State General Attorney 's office as well as filing a police report against XXXX XXXX XXXX for Identity Theft and Fraud. 
I am now having difficulty leaving my home again. I am constantly looking out my front window to confirm XXXX is not there. I feel like I am being watched throughout the day and night. I am having difficulty focusing on pretty much everything in my life at this point. 
XXXX XXXX had absolutely no right to use my personal information for his own benefit. Knowing he opened unauthorized accounts so that he would reach his quotas and receive a cash incentive bonus sickens me. He knows everything about me. My address, my cellphone number, my social security number and my drivers license number. I know absolutely nothing about this individual. 
I have filed a complaint with the Arizona State General Attorney 's Office and I have filed a report with the XXXX County Sheriffs Office. The officer who assisted me recommended I should file a report with you as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief