Consumer complaint received 2021-07-06
Company: CITIZENS FINANCIAL GROUP, INC.
State: MA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This is a continuation of my previous complaint that is in process of being permanently closed. Refer to CFPB Case Number XXXX Citizens Bank has responded in letter XX/XX/2021 which I only received During last week of XXXX ( they backdated their postsge meter and letter ) with a XX/XX/XXXX deadline to respond for payment. We agree on amount due {$2000.00} not {$4100.00} as printed incorrectly in every collection letters XX/XX/XXXX, XX/XX/XXXX and XX/XX/2021 and all other letters, paper statement correspondence this year. Since XXXX, I have been locked out of electronic account since I, I, put the lock on the account due to what I thought was electronic fraud and reported anomalies associated with the accounting and technological access. 

This deficit was only due to bank statement systems and most likely human interpretation of a credit balance of {$4100.00} as debt instead of credit. Additionally the bank statements balance incorrectly understated clients relationship total balance due to completely not reporting one of my accounts ending in XXXX which held more than XXXX credit at the time a third party bad check for insufficient funds was passed into my account for less than this amount. 

All year long to current, ( 6 months ) The bank stated they charged off my account and sent to collections for debt in the amount {$4100.00}. This included recorded phone calls seeking same dollar amount that was incorrect. There is currently a credit balance for this same amount {$4100.00} in the account that has been there all year. They had no right yo chargeoff the account after 30 days with all their errors collectively contributing to skewing information so negatively and incorrectly. 

This charge off was not published on my statements anywhere either nor doe the letter define what s chargeoff is. As well as reversal refund credits being posted incorrectly as a purchase instead of a credit. The banks reporting needs to be corrected and withheld from credit reporting agencies as well. 

I agree I do owe bank {$2000.00} after reviewing all statements I just received last week ( last week of XXXX ). I have not received appropriate letter with terms to review I good time and time to setup and choose payment options. 

I also do not think I should be given terms to pay amount due up front for 0 % interest now, 6 installment payments for 20 % interest over 6 months or 12 months at 50 % interest.

I think I should be given terms to pay for 6-12 months at 0 % since it took them 6 months to clear up most of the financial issues but are wrongly reporting charge off amount in their documents. And there should be no chargeoff amount had bank statements been correctly stating statements when I walked into branch to get on demand. Systems were being overhauled at the time. Bank underreported {$10000.00} by understating XXXX credit card credit balance snd overpayment to credit card account unreturned on their reports as well as inaccessible systems and phone balances being completely different than paper statements. Note This has account has been missing for years on my statements despite being brought to your and banks attention previously. 

No answer at citizens bank Chairmans office today as well as account recovery at the corporation. I left messsge.

Company response to consumer: Closed with explanation