Consumer complaint received 2019-06-22
Company: CITIBANK, N.A.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Received an email saying that I was a route {>= $1,000,000}. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - CITIBANK XXXX NEW YORK XXXX, FOREIGN OPERATIONS DEPARTMENT ADDRESS : XXXX XXXX XXXX, XXXX, NY XXXX OUR REF : XXXX/XXXX   From Desktop of XXXX XXXX XXXX DIRECTOR OF FUNDS CLEARANCE UNIT. 
E-mail : XXXX Attention Fund Beneficiary, Payment Release Instruction from XXXX   XXXX  Bank of New York Acting on our capacity as the international correspondent bank to the XXXX XXXX XXXX XXXX, this is to officially notify you that we have received a confirmation advice from the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Bank, XXXX XXXX XXXX and the XXXX XXXX Bank XXXX XXXX respectively via International Payment Voucher Number : XXXX requesting our bank Citibank of New York, to disburse your due wining/inheritance contract payment valued at XXXX XXXX XXXX XXXX XXXX United States Dollars ( US $ XXXX XXXX in your favor. 


In consideration of the above, you have been issued with this Exclusive Reference Identification Number ( XXXX ) Transfer Allocation No. : XXXX, Password : XXXX, Pin Code : XXXX, Certificate of Merit No : XXXX, Release Code No : XXXX ; Secret Code : XXXX. Having received these vital payment numbers, you are instantly qualified to receive and confirm your payment within the next 96hrs. As necessary clearance has been granted from the XXXX XXXX Funds XXXX Auditors to release the funds to you with immediate effect. 


In view of this directive received from the XXXX XXXX Funds ( XXXX ), we have on our own part verified your payment file as directed to us, and your name is next on the list of outstanding fund beneficiaries to receive their payment at this Second quarter of year 2019. With that being done, you are required to urgently contact Citibank in XXXX We wish to inform you of the need for you to also re-confirm the following information before the Citibank to enable us proceed with the preliminary arrangements that will enhance the immediate release of your funds. Owing to security reasons, be clearly informed that we will not respond to any phone calls/general inquiries placed to our bank with regards to the remittance of your funds by beneficiaries as we are barred from doing so, you are therefore advised to communicate only with the accredited officer for further remittance advice. 


1 ) Full Name ; 2 ) Full Address ; 3 ) Your contact telephone and fax number ; 4 ) Your Age and Profession ; 5 ) Copy of any valid form of your Identification ; 6 ) Your Bank name ; 7 ) Your Bank Address ; 8 ) Account name and Number ; 8 ) ABA/Routing Number ; 10 ) Swift or Sort Code : Thank you for your anticipated co-operation. 

TREAT AS URGENT. 
XXXX XXXX XXXX XXXX OF FUNDS CLEARANCE UNIT. 
CITIBANK NEW YORK -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation