Consumer complaint received 2018-02-22
Company: CITIBANK, N.A.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Recently I applied for a personal loan and was declined. I was shocked because I've always had great credit. The following morning ( XX/XX/XXXX ) I accessed my free credit report to try and figure out why it was declined. I went to the " negative '' section on XXXX 's report & filed a dispute for the issue it showed as delinquent. It has since been resolved, but only because I filed a complaint on here & contacted the credit card company directly. XXXX is still " investigating '' - even though it is already off my report. 

HOWEVER, I decided to check my credit score on XXXX before applying for the loan, to ensure my credit score reflected the update to get the best interest rate. It was still pretty low, which confused me - so I was looking through my accounts on there ( they didn't have a " negative '' section ) & I found yet ANOTHER error. This one through XXXX XXXX. It showed I had a delinquent account on file - which I immediately knew was an error as I've never paid a bill late let alone seriously delinquent. 

It showed I have a balance of {$3400.00} & is 120-149 Days Late/past due. I promptly called citi card  to find out why they had my name on the delinquent account & to ask them to remove it off my credit report by contacting all the bureaus. The rep ( XXXX - ID XXXX XXXX ) confirmed it was not my account nor was I an authorized user on any accounts. He told me to fax over the information about the account ( from the credit report ) & to write URGENT & explain it was stalling my loan process - which I did on XX/XX/XXXX. I asked them to please call once it was done & as of todya, XX/XX/XXXX, a week later - I still have yet to hear anything. 

I called in today & was told there is no way for me to contact that part of their company & it could take up to 30 days for them to have it removed. Both of the reps who were on the phone w/ me today confirmed it was not my account - that they had no record of my having a citi account being serious delinquent. 


So here I am waiting AGAIN b/c of an error on my credit report. I'm beyond frustrated this takes so long when in a 5 min conversation, they can confirm if the account is mine or not. I'm ticked off that XXXX did not even have this flagged as a negative account despite their records showing it closed by the credit grantor - w/ a high balance. 

Not only has this been incredibly stressful from the get go, but it's consumed a lot of my time having to call around, file disputes, file complaints, etc - all time in which I could have been working on my home biz. Money lost. PLUS as I mentioned in my former complaint because of these 2 errors, I have since had 3 of my credit cards completely slash my credit limit, due to a tanking credit score at no  fault of my own. This will further damage my credit score, as it looks like I maxed out those 3 credit cards when indeed I did not. One of those cards is what we use actively for purchases. So we  basically lost our lifeline and I had to borrow money from family, just to pay our bills because of this situation. I desperately needed that loan, as I had some interest free credit cards that were coming due and now I'm paying 20+ % interest, when if this incorrect information had never been on my credit report - I would have easily been granted a loan & would have a much lower interest-rate. Yesterday I even tried to have citi reinstate ( increase ) my credit limit to help my credit utilization % lower, which has a high impact on the credit score. I was declined. I'm stuck in limbo over someone elses errors.I 'm paying for someone elses errors. 

I would like to know who is responsible for this incorrect reporting. I'd like to know why XXXX failed to mark it as negative account, making me lose precious time when I could have filed this dispute back in XXXX when I filed the other one. This has caused so much emotional distress and financial damage Ps. I recently checked & my credit score was in the mid 700 's before all this happened. It was lowered to XXXX due to all of these errors. I just want my credit report corrected & I want it to be treated urgently, as it is. It's sad I feel these complaints need to be filed to light a fire under peoples butts. I'm disappointed that I can't even trust XXXX to handle a dispute, which is why this time I went directly to the company ( citi ) card. I will likely file a dispute on XXXX just for a paper trail. I'm tired of wasting time on this issue. I have a sick XXXX yr old son at home right now. I shouldn't have to be doing this. I should be cuddling him.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief