Consumer complaint received 2019-04-20
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Basically, Chase is so anti-customer, that is why I never got my money back nor the services / and products promised for the money that was scammed, all the while, Chase assisted these scammers by doing everything they can to go against me. In addition, the reps have been so rude, talking over me, twisting my words, making conversations more frustrating than they should be. 

Rather than be understanding with the customer, they've done everything the opposite. Most companies protect their customer, has their best interest at heart. Not Chase. They told me to submit certain things for my dispute to later be told it's not good enough that they won't count it as proof. Even after learning that the other party has paid a fee for a chargeback, them giving up allowing me to win this dispute so the chargeback would occur, and since that was a good thing for me, a customer of Chase, they didn't allow for it. They argued with XXXX. 

Again, I was lied to about what to provide, was lied to about how it would be resolved being told as long as the merchant doesn't respond in those billing cycles which the merchant did not and I provided proof, whereas Chase sees an automatic response from XXXX and somehow believes this is the merchant rebutting that I received my items. 

They have made no sense. Talking to the executive office has not helped. I just need for you all to open your eyes, none of your actions have been justified. Instead of going out of your way to hurt me and disprove me, why not see the proof provided and help me like most companies would do for their customers. 

And just saying " that's not accurate '' doesn't make it true. Try listening and seeing if there's truth to what is being told to you. I wouldn't be making this up for no reason, not just for {$530.00} when you see I've spent much more than that on this credit card. 

Lastly to prove Chase is AGAINST THE CUSTOMER, ANTI-CUSTOMER, instead of Pro-customer / for the customer - FALSE ADVERTISEMENT : According to the XXXX and benefits of my credit card, you can even file dispute if you are not satisfied with your purchase. Well, not receiving the items and services I paid for does make me unsatisfied, as well as the merchant blocking my phone number. It says it all right here : https : //www.chase.com/personal/credit-cards/dispute/quality So if all of this happens to me, then you rebuttal my proof, then it makes the above false advertisement. 

Avoid Chase. Unless you want a company that posts policies they will not abide by and will fight their own customers which in turn assists scammers. Years and years of complaints against Chase show this pattern of them changing the rules and screwing over their customers. 

Lastly the attachment, nobody seems to understand it was the seller 's sister 's account but that complicates things. But when I first submitted the dispute, Chase told me to send screenshots of emails or text messages, and the most recent phone call, the rudest Chase employee yet on XX/XX/XXXX, said she can not prove the phone number belongs to the merchant. I am attaching proof of this. It's not my fault this was not done prior since nobody had asked for this. It shows where I am urging them to contact federal agencies to take action against Chase since the fact this was all mis-handled by Chase has kept the money away from both seller and customer.

Company response to consumer: Closed with explanation