Consumer complaint received 2018-09-20
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
XXXX -- Sallie Mae purchased loan and required everyone to pay for transcripts and mail proof residence every semester, and some people who moved -- which is NOT unusual, as students typ. 'ly go home every semester end, and re-rent a new place with a new address -- where some students didn't get the memo, that we were required to pay for transcripts and tell Sallie Mae , that we're Still FULL TIME STUDENTS -- look .... 

The GSL program does not require students to prove they're a fulltime student, nor prove where we live -- so if we did not, over 1,000s of students were denied their right to receive their financial aid disbursements, as they were told upon returning to college -- we were in default on a loan that to this day has never been told to me why the loan was in default. 

I wrote about five letters to Sallie Mae, so far, one in XXXX, and another in XXXX -- to this day they have not responded, only stating once on the phone in XXXX, saying they have done no wrong. 
Tell me, if the GSL program through it's own program, " ... no student can be denied ... their right to an education through the GSL program ... '', yet, I was denied my Financial Aid that school semester, XXXX where a class I needed to graduate was only offered that semester, and where I was forced to pay restitution and consolidate my loans, thus increasing the overall average interest rate .... 
Under Title IV Monies -- this debt is no longer valid, having been denied an education, and being denied the right to receive what was my right under this program written under this statue to protect the student, " ... where the student shall bear no harm through this program .... '' Over calling all peoples ... attorneys, Sallie Mae, XXXX, XXXX ; the Department of Education -- no one is answering the call as to why my loan was defaulted, and where frustration to pay for something that is and was and will always be illegal, and possibly criminal for corporate greed, as these loans were guaranteed to be paid to Sallie Mae without loss, IF THEY SHOWED THE LOAN WAS IN DEFAULT, they were able to get fees and interest paid in addition to loan amount, and why you have received this complaint. 
The GSL program on the promissory note ( one-page ), says to keep your Name ; Address ; and Phone Number current at the University, and maintain a GPA of 2.0 or better .... 

This was done, and yet, I was defaulted, and where no Government, nor Private entity has ever state to me why was I harmed by the use of GSL Program. 

Note : It is believed, numerous other Students were also harmed by Sallie Mae, when defaulting student loans wrongful only for interest and fees for profit to get money immediately through defaulting student loans, even IF they meet all criteria of the Guaranteed Student Loan Program, and Title IV Monies implemented by the United States Government, to Federal Law ... .in an effort to aid students less fortunate .... 

Thank you for your time.

Company response to consumer: Closed with explanation