Consumer complaint received 2019-06-26
Company: TCF NATIONAL BANK
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XXXX, I refinanced with TCF XXXX and my home in XXXX was valued at {$400000.00}. I was laid of from my job in XXXX of XXXX at the age of XXXX and could not find another job until one was offered in XXXX at a 60 % reduction in previous pay. I had asked TCF for assistance and they said I was not late on payments. I used my severance and XXXX money to continue to pay the mortgage until I took the job in XXXX. Since I was trying to pay for two residences, TCF told me I could use the XXXX XXXX XXXX which put all the interest payments into the principal thus increasing the balance a total over {$24000.00}. My husband of 40 years and I had to live separately for a year until the house sold so he could take care of it while it was on the market. We were forced to do a short sale and the home sold three times all of which fell through for various reasons out of our control. The fouth buyer offered {$250000.00} which was {$5000.00} more than the previous contracts but TCF would not reduce the deficiency. TCF would not approve the short sale unless I signed a note for a {$48000.00} deficiency. I was treated terribly by TCF when I told them I could not afford a household move and another payment. I did not receive statements for this account. I paid every month by phone. They claim I was up to 120 days late which I disputed. Their collector asked if I could make a payment every month which I did until I got laid off in XXXX of XXXX at age XXXX. At that point since I had paid over {$10000.00} they wrote off the loan. We have downsized our housing expenses twice and are about to do so again as we are now going to live on social security. I did not want to file for bankruptcy during this ordeal or walk away from that house because I worked in the mortgage industry and wanted to do the right thing. I had to live with the consequences of the short sale on my credit for seven years and now I am dealing with the consequenses of the deficiency loan that was only resolved in XXXX. In general, I was talked to and treated terribly by TCF during a time that I was doing my best to make payments and sell the house. The deficiency loan was UNSECURED as you can see on attached document. TCF continues to report it as a Real Estate loan and lenders consider this a big problem when we apply for a home loan. We are about to do this again and downsize again. I have tried to resolve this through the credit bureaus three times and the TYPE of loan has not been changed. I am wondering how many years we have to suffer the consequences of a loan I told TCF I could not afford to repay in the first place. I believe this is a XXXX XXXX XXXX  and needs to be cleaned up and reported like any other UNSECURED loan. We tried as hard as we could to sell that house and get the most money possible to pay the bank but TCF did not care. I realize that CFPB can not do anything about the way I was treated but I would respectfully request that the deficiency loan be reported correctly on my credit reports since it is NOT and never was secured by real estate. Thank you.XXXX  XXXX

Company response to consumer: Closed with explanation