Consumer complaint received 2023-06-20
Company: VALLEY NATIONAL BANCORP
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
The managers of valley bank has stolen my money from my acctXXXX XXXX used deceptive I formation to get my information and has clean my acct of our as well as putting me in enormous debt.I have several lump sums direct depositing into this bank from XXXX .They have been charged me twice a month ( XXXX $ ) to keep me in over drawn and the bank receives XXXX $ out XXXX $ each month on the first.There was a XXXX $ lump sum XXXX deposited XXXX XXXX XXXX XXXX XXXX for several days that she didn't know wat happen to my money.On the XX/XX/XXXX after going everyday bc I never received phone calls she explain that the company is holding XXXX of my money for a credit card application and that she could not get them on the phone but they would email me.I never did any filling out of anything and never even disguised any action to be took to take all my money.Everyday both braches and several people would answer saying the XXXX was a available to handle my situation.A week later when I called XXXX XXXX because they said she would have to give money back.Upon talking to her she knew of the problem and also offered me XXXX $ back and to enroll in overdraft bc of all of my bills that was set up for auto couldn't get paid bc the clean myacct out on the weekend.And she also said she would see wat happen to mylump sum and call me back.No one ever calls me back I still DNT have my money back and Im in such a bad position because of this fraudulent action that the bank as done to me.I often when in with XXXX trying to get loans and credit cards and she would always deny me but all of a sudden they have stolen all my funds saying that they hold your money during inquires.This is discrmation in its highest form.I have had mental breakdwn lost my transportation, I haven't been able to go to school and my utilties have been cut off .My credit has dropped bc all bills are not being paid bc the bank has took .y money and as well as keeping in overdraft so the can take my next check I have had so many lump sum come to this bank and the balance are always fake.I go in every week for help because the text and statements are not current.The employees at this bank are very familiar with me and is treated me this way because I'm low income and my health is bad so they have been taking advantage of me XXXX XXXX XXXX smirks about my situation as well as her manager XXXX XXXX XXXX tried to make me believe that I'm at fault and she gon na see a about getting my money back. 
This bank is very unprofessional and is running schemes to get money out of us acct.Everyone you talk to on the phone hangs up or cover up there faults of there employees.This turn my world upside down this is terrible to be rob by a well known bank not caring of mykids situation.I having problems feeding mykids my rent is over due it just has been terrible wit this bank.Tje only solution they have was for me to sign up to overdraft which was illegal on my part bc they are trying to MKE spend money that I dnt h e I'm requesting a refund on mylump sums that came in that bank because of the fake balance fake charges and decentful ways of the managers using my information I never received my money correctly and they are giving the run around as if I suppose just let them have it Each penny that the government put in there I need it back asap.

Company response to consumer: Closed with explanation