Consumer complaint received 2022-01-27
Company: TRANSWORLD SYSTEMS INC
State: TN
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was already discharged in bankruptcy and is no longer owed

Complaint:
XXXX XXXX has placed a false amount into collections and now it is under review. I've checked their XXXX reviews and it worries me that I'll have trouble disputing their charges with how many other people are complaining about it. During the vehicle accident in XXXX I was hit from behind, and this resulted in a visit to the ER which was paid in full by insurance companies. My insurance XXXX covered the charges until XXXX XXXX was able to pay them that way things were still paid in full. I contacted both companies as soon as I could during the transactions and my credit is now being impacted since XXXX XXXX is saying {$66.00} is due. I have proof from my insurance along with the other how everything has been paid in full yet I've been called along with mailed a certain amount that is still " due ''. I've submitted it online and it's currently pending for a review at XXXX alliance. My Credit was in the higher XXXX range and now it's in the XXXX range due to all of this false collection amount. Nothing is due and I have all the documents to prove it. I'm trying to buy a home and credit really impacts a lot of purchases in life when trying to get different things. It's almost 3 years later this is all happening and this has happened to multiple people based off of their XXXX reviews. Proof of payment documentation was provided years ago during the XXXX insurance claim. Recently proof of the payment in full was reiterated to the company XX/XX/XXXX at XXXX AM via email- I received a confirmation email from XXXX XXXX XXXX everything is under review/pending. I just really don't want this to happen to people in the future. 

Here are some extra notes from everything too : I've called and asked XXXX why are they charging me further when XXXX already reimbursed them and it seems they refuse to see that as being compensated ; they charged from XXXX XXXX XXXX cents issue date XXXX XX/XX/XXXX and XXXX paid that amount then XXXX paid XXXX another charge of XXXX dollars XXXX paid XXXX of XXXX all of it added up they paid {$2000.00} and XXXX paid XXXX cents ; if the XXXX amount that was paid was not satisfactory then this should have been submitted during the agreement to us let XXXX know. The XXXX email is who I've been in contact with making sure I input in the subject only place My claim number ; XXXX XXXX will overnight it if needing to pay something immediately. 

XXXX XXXX number is XXXX There is {$66.00} dollars and XXXX cents according to XXXX XXXX that is still due but it's has already been paid according to both insurances- the CT brain scan is the payment they said thats missing ; next steps send that in with XXXX they have requested info and it says insurance payment was made ( I've already emailed this over ) ; if insurance was paid then the document needs to be sent over ; their email from the day that was sent 3-5 days updated send proof and give a call 3-5 days then uploaded my rep XXXX from XXXX she advised to double check to see if proof is on file ; double check to see if its an error on their part or whos part ; XXXX proof of payment was provide with ID number in subject line for email if requested insurance ; estimated 3-5 days pending ; XXXX is the email XXXX XXXX gave me and they responded saying they received the information yet it's still on my account. 

XXXX paid up to {$2000.00} maximum that might be where the hang up is ; 3 radiology bills were paid ; 1 is copy of explanation of reimbursement ; then theyre including ledger including billing questions ; included everything paid up ; they paid up policy maximum along with copy of reimbursement ; XXXX XXXX and XXXX provided they paid this amount then they negotiated to have the payment ; then if they have any disputes the review wouldnt matter if theyre trying to dispute they can try to send requests they cant pay more after the fact of everything ; policy XXXX is the policy XXXX ; they send a copy to me and to them ; it allows for everyone to be aware of where XXXX stands XXXX 

Then there's a XXXX XXXX amount showing that {$50.00} is owed? 

Please help, I don't want this to be on my credit for years when it's already been paid.

Company response to consumer: Closed with explanation