Consumer complaint received 2018-07-12
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Received unsolicited financial product or insurance offers after opting out

Complaint:
This problem continues to get worse, Its even moredisturbing after having identitythief on my XXXX ( S ) and have opt-out of all marketing and promotion with thecredit reporting agencies my personal information continues to be sold. Last year XX/XX/2017, I had someone use my ( XXXX XXXX ) XXXX XXXX card and run up bills on my account. After filing police reports, and a Investigation by XXXX XXXX. I was found not responsible for the charges incurred.I spoke with all ( 3 ) Credit reporting agencies personally. And faxed to them all documents verifying that I hadn't applied for a XXXX XXXX, which was on my report. And verified that I didn't have a XXXX XXXX XXXX address that was showing up on one of my  reports. At the time, I had applied for a freeze on my reports. But was met with that the freeze would only be good for 90 days. And that anything longer I'd have to pay for or keep applying. I never appointed any of the reporting agencies to keep track of my personal information. Yet, they want me to pay them for services : such as a FICO Score and personal yearly protection, and want to give me a free look at my OWN Credit score once a year. Although we have had all of our personal information stolen from their data base. And no one has really been held responsible for there Bad Behavior. Besides, placing a call me to verify if anyone applies for a loan or credit under my Social Security number. The 3 Credit reporting agencies continue to sell my personal information. I have received numerous mail at my apartment for Credit Cards, Loans, and Charities on a daily basis. I've had to put blocks on my phone number, Home and Business on a regular. And register with DO NOT CALL I don't give out MY numbers but use email to my closest associates and family. I use a secure email server and have a XXXX XXXX along with XXXX  to protect my privacy. XXXX XXXX has applied a Free two year XXXX XXXX plan to my report. The 3 Credit reporting agencies have gone as far as selling my personal information on the internet. If you put my name in a search engine not only will you find my name, but my address and phone number. And in order for me to have my name removed from the internet it will cost me between {$75.00} - {$200.00} dollars. I'm on XXXX and Social Security and dont have that kind of money. Furthermore why should I have to pay to protect my identity? I never consented to my personal information being sold. I have opt out of all marketing and promotional, Yet I never opt-in. I don't understand this at all. And would like to know who my information has been sold too? Or is that information PRIVATE? It is my information. I never consented to this kind of Invasion of Privacy. If these Credit agencies can protect their privacy I should be entitled to the same protection. I have enclosed One of the hundreds of promotions I get in my home address on a daily basis. I don't know who the creditors are and dont feel I should have to keep up dating a opt - out from the credit reporting agencies on a yearly basis or to all of the marketers who send me garbage in the mail. I've had thief on my credit reports and have documented it with the proper authorities, now I'd like to know who has been selling my information so someone can be accountable at this time. Its a credit reporting agency ( s ) / or someone they sold my information to. In order for me to put a stop to this someone should be held responsible. 
So, I turn to you in hopes that you might be able to get the answers that can make adifference in protecting my privacy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief