Consumer complaint received 2020-07-08
Company: BlueChip Financial
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
Spotloan.com and XXXX and XXXX XXXX XXXX is attempting to collect the debt of {$1700.00} on fraudulent account # XXXX, this is not my account. I am demanding that XXXX and XXXX, XXXX/Spotloan.com immediately cease and desist any and all collection attempts, sue to this being fraud. Additionally, I am demanding that the fraudulent account be removed from any and all credit reporting agencies. In XXXX, I received a call from a representative of XXXX XXXX XXXX , XXXX XXXX The representative stated that she was calling about a collection account via Spotloan.com from XXXX. I instantly refuted her claim and told her I don't recall a loan with Spotloan.com and I believe this is fraud. Also, I asked why it took 5 years to be contacted about the loan. I told her that I am a victim of identity theft fraud due to a number of breaches, such as XXXX, XXXX, and XXXX, etc. I have already had an fraudulent account be opened up with another company that to be removed months before. I believe both fraudulent accounts were able to be opened because of the information taken during the breach occurences. I beginbto ask about the information provided on the fraudulent application and I asked her to send me a copy. She advised me that the application showed my name, addess, phone, personal information, and martial status. The information provided was either outdated or completely incorrect. For example, she provided an address that I never lived at and said it show married, however I've been divorced since XXXX and would of never included my ex-husband 's information. I reiterated that I believe this is a fraudulent issue account opened in my name due to the identity theft. Again, I reiterated that I'd like a copy of the application. Additionally, I asked what bank account did the monies go unto because it wouldn't be mine, I didn't request this loan. The representative couldn't answer my question and continued to bring up the debt. Since the initial phone call, I have received multiple calls and letters demanding I pay the fraudulent loan. However, never received the copy of the application or any other information requested. I continue to receive phone calls at all hours of the day and letters. It is despicable to try to continue to collect on a knowingly fraudulent account. More over, the fees on the fraudulent loan are astronomical and unethical. According to XXXX and XXXX, XXXX the original loan amount was {$400.00}, however it is now {$1700.00} after charges and fees. They continue to add erroneous excessive charges and fees on the knowingly fraudulent loan is most rapacious. 

This unethical action of Spotloan.com is not an isolated incident. According to Topclassactions.com and other sources, Spotloan.com is currently settled a class action lawsuit for fraudulent loans. In the lawsuit, Spotloan.com was " charging fraudulently higher interest rates then the law allowed, '' and was " lending when the company didn't have a lending license. '' Additionally, the loans during XXXX - XXXX were " illegal, '' " deceptive, '' and " violated state and federal laws. '' Therefore, Spotloan.com, XXXX and XXXX, XXXX has no merit or credibility, and engaged in the further fraudulent perpetuating by adding erroneous charges on a know fraudulent loan. This loan and company is fraudulent. 

To reiterate, I am demanding that Spotloan.com and XXXX and XXXX XXXX XXXX cease and desist all collection attempts reharding the account in question, and remove all reporting of fraudulent loan off my credit report immediately.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation