Consumer complaint received 2018-12-18
Company: Caliber Home Loans, Inc.
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XX/XX/XXXX FHA Case Number : XXXX Service Loan Number : XXXX Attention : Caliber Home Loans : XXXX XXXX XXXX XXXX XXXX, OK XXXX Dear Caliber Home Loans : This letter is to bring to your notice that the increase in our mortgage payment from the regular monthly payments of {$1500.00} to {$1800.00} ; an added increase of {$250.00} per month, of which you now imposed on us, starting XX/XX/XXXX, is not affordable, and will cause multiple hardship including serious impact on our credit rating and credit score. 
I see this as elements of continued harassment you inflicted on us in the pass with multiple phone calls for one of the trial period payments shown below, that was already made. Your action then, resulted in me and my wife experienced bad credit ratings, and as a result, I had to hire an attorney who filed a case against you resulting in a local court charging you a fine, for being unjustly unreasonable. 

My wife and I has been clients of yours since XXXX of XXXX. We experienced hardship ; and did get behind with our mortgage payments. However, we did our best to make payments after getting behind three months ; at which time you refused to accept payments until our deficits to you was more than {$14000.00}! At that point you filed a foreclosure against us, but the XXXX who we serve and trust, hear our prayers and helped us to remortgage our home through the Home Affordable Modification Program ( HAMP ). Notwithstanding, our present mortgage payments are not as affordable as the original mortgage ; but we had no choice ; we need a roof over our heads, and the good Lord in whom we trust, helped us keep our home. 

The original Mortgage was suspended then, and we accepted the opportunity to enter into the conditional trial period plan under the FHA ( HAMP ), and as stated in the agreement : a trial period plan, that encompasses a three months period for making payments was formulated and put place as noted below : First payment {$1600.00} by XX/XX/XXXX Second payment {$1600.00} by XX/XX/XXXX Third payment {$1600.00} by XX/XX/XXXX We fulfilled the above trial period on time, but was harassed for the XXXX payment after it was already paid. As a result I was forced to file the above mentioned law suit against you, and we were compensated with a small restitution as ordered by the court. 

Moving forward since the trial period, the regular monthly payments has been {$1500.00}. 27 of which includes escrow for taxes and insurance and or PNI/MIP fees. Hence, the principal and interest adds up to {$1000.00} ( Mortgage payment ). 

I will remind you that this deal is not as affordable as the first mortgage of XXXX, of which was {$220000.00} ; and as you are aware, the present mortgage amount is {$230000.00} of which our present mortgage payments only apply to XXXX ( First mortgage ), because the remaining {$25000.00} is processed as a second mortgage and does not includes these payments, but will be accounted for, at the sale or remortgage of the property, as noted in the contract. 

As mentioned earlier, the present increase/hike, in the monthly payments you imposing on us, is not affordable! I am therefore asking you to keep the payments as they were because our monthly payments include Taxes and Insurance as calculated in the monthly payments and verified in the past statements to date. 

Please be advise that for this unreasonable action imposed on us, I filed a complaint to the Consumer Financial Protection Bureau ( CFPB ). I may be forced to report this matter to the XXXX and other related agencies. But as for now, I will seek legal advise. 

Yours Truly XXXX XXXX

Company response to consumer: Closed with explanation