Consumer complaint received 2020-07-07
Company: JPMORGAN CHASE & CO.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX is my email address my issue is with chase bank ( jp morgan )  and the united states postal service. i just entered chase branch in ( XXXX XXXX ) in new york state. lets ' understand cause in new york state. am i wrong to assume that my college degree wasnt ' finance but from what i know, im ' paraphrasing, no bank or financial institution can keep me from my cash? great. today is XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX. it was teller # 2 and then the manager was named XXXX. i handed the teller my debit card and i go, i dnt remember my pin si logic would assume that since XXXX is a manager, either the teller or XXXX would of aaid come talk to us well ' verify your info and get you a new pin number? nada. lets not fotget on the withdrawl slip i wrote my ssn on the bottom for verification. and im ' trusting in giving my ssn cause my email address whateva, XXXX now is where my issue comes in. im ' sure chase database has this info. she goes whats ' your ny address, i go, XXXX  XXXX XXXX ny XXXX she goes nope whats your ny address. then it kicked in, so i go i have no clue whst ny address but i live @ XXXX XXXX   XXXX XXXX XXXX XXXX XXXX  in XXXX XXXX, nevada  XXXX she goes sure but whats ya ny address. btw, at no time did i gove chase a physical address in ny. you guys ever ask usps to forward your mail? so when ya mail gets forwarded there is a yellow sticker on ya mail that says forward mail and contact sender with new address. like, i ehat XXXX world do they think thats legal? and in what world does chase bank think upon getting that info without my authorization, they just switch the address? might as well send everyone and anyone my medical records, my attorney and my conversations XXXX why not? in what planet do inlive that i go a branch want to take our XXXX XXXX   and lets say i cause this happened before, i lost my debit card and id and they go, write ya ssn on this paper thats it. no one asked me to verify my email address or my lastt charge on my acct, nothing. i should switch banks but first ill call chase and put only vegas address and let ya know. and btw us since obama gave all you this job, im ' sure a few have access to contact him. go have lattes and casually bring up XXXX hows ' he react? ya ... welcome to chase, your voice will be used for verification. thats ' a bit extreme but guys i am XXXX and what XXXX world does a bank not do foia yet gets not your home address but only a forwarded address. im ' on hold. so, shes like whats ya addres, i go, XXXX XXXX XXXX XXXX XXXX XXXX  XXXX in XXXX XXXX, nevada XXXX and i go can you just have my vegas address and she goes we have mailing addy of XXXX XXXX  and ironically, thats the XXXX mAiling addy i gave usps to forward my mail. i never gave it to chase bank. so what now, i asked her how you get that addy its my forwarded mail addy? anyways what now. in the previous admin id ' send this sign sign white house but dobt tell chase cause i dont want me to try and book s flight back home to vegas and theres cash my acct but when i put the two addresses i knew, it goes try another card. i want you to contact me and let me know how dc handled this situatiion. my cell is XXXX or my address is the XXXX XXXX  XXXX i just told you about oh b4 i forget my chase debit card ends XXXX exp   XX/XX/25 XXXX digit verification XXXX thanks XXXX XXXX

Company response to consumer: Closed with explanation