Consumer complaint received 2017-12-05
Company: WELLS FARGO & COMPANY
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
Sometime in XX/XX/XXXX, a friend had gutters put on his house and was happy with the product. He asked if XXXX XXXX if he would like to speak to the company. XXXX XXXX and XXXX XXXX, XXXX. XXXX XXXX agrees to a showing. 

The appointment was with XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Ga XXXX Phone ( XXXX ) XXXX Fax ( XXXX ) XXXX, XXXX, was on XX/XX/XXXX. 

XXXX measures the house on a very brutal XX/XX/XXXX, day. asked if XXXX XXXX was going to assist, he replied no, and came the house. XXXX was out measuring for forty-five minutes. When she ran in, she needed a minute to warm up. 

The whole conversation about the entire contract between the XXXX XXXX was verbal. No paperwork left with XXXX XXXX about the work to be done. Only a simple credit application with approval, already maxed out by the contract price and signed by XXXX XXXX. When XXXX XXXX realized, all XXXX left him with was a credit card sign application and an illegible and incomplete cancellation form. The following day we requested such forms billing of the job, complete information for the cancellation notice, and what specific discounts did we get with our package deal. We explained we had just saw a commercial claiming discounts. We wanted to see a billing for the work to be done and the discounts spelled out. We will refer you to the first few attachment for better clarity at this point. 

Part two : XXXX XXXX sent a representative XXXX XXXX. top sales rep. to speak about the issues. He was unprepared to answer the questions about the difference in billing and statements. But he tried. He understood the problems with how the drainage system was over worked in some areas causing flooding of the back enclosed porch and under worked in other areas. Apologized for the language barriers with the installer who did not speak XXXX, and therefore could not make the adjustments as XXXX represented in the walk around the house. We were less than impressed about why he too is unable to give me figures on the billing. therefore Wells Fargo gives them an amount they will finance and they bill according to the financing available. nothing to do with materials and labor. 

We are dissappointed to report that Wells Fargo is aware of bad business practices of one of their loan program contractors they do business with. Our compliant with WellsFargo Bank, is that the job is priced according to the amount Wells is willing to loan. Our complaint number for that company is XXXX against XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ). To date Wells Fargo is aware of the Company 's  inability to give a true billing of charges and are not according to TV commerial. Wells Fargo is also aware we have damages due to this installation of product. And are still wating for the corrections to take place. We also feel that the job is over priced due the excessive use of downspouts. 
With all our dissatisfaction, Wells Fargo has, returned to activating the card for regualr payments. 
We are waiting for full resolution to the above listed issues are resolved to return to payment status. This event took place on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation