Consumer complaint received 2020-05-31
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
On XX/XX/XXXX at XXXX I did a deposit with a cashiers check of {$50000.00} in the account saving account with the bank account number XXXX and from the {$50000.00} {$10000.00} was to be put into a checking account for expenses with the Checking Account number of XXXX and after receiving the statement dated for XX/XX/XXXX thru XX/XX/XXXX did I notice that on XX/XX/XXXX the {$50000.00} where deposited into the checking account XXXX and account number XXXX but that the {$10000.00} where NOT deposited into the checking account with the account number XXXX instead it looked like I had done a cash withdrawal and that a transfer of {$40000.00} to a saving account that ( I never opened ) with the account number XXXX had been made on XX/XX/XXXX had been mad. After noticing {$10000.00} missing I went into the branch of XXXX Ca branch on XX/XX/XXXX and complained. I told them that another account with the account number XXXX had been opened and that the {$400000.00} had been deposited into XXXX with out my consent ( all this with ever receiving a bank card ). After receiving a letter from XXXX XXXX stating that on XX/XX/XXXX the account XXXX would be frozen and closed ( unaware of who opened this account ) did I notice on XX/XX/XXXX that a deposit of {$17000.00} no. XXXX was made to the checking account XXXX ( I never had this checking account or number ). This account was a clone of the saving account that was opened they cloned the account XX/XX/XXXX because the saving account had been closed the cloned checking account was opened with the same numbers to do the transfers and withdrawals and steal my money. I never received a ATM card ( which I requested not to have on but they still assigned one ending with XXXX that I never received. The banker opened this account ending in XXXX same number that had been closed on XX/XX/XXXX and she transferred my money from the account XXXX into the account no. XXXX that was really a checking account making me think that this was legit account then she opened on XX/XX/XXXX the account no. XXXX as a saving ( same number as the clone checking ) and did withdrawals and transfers making think that it was me doing it. 
On this clone account they did a deposit of {$17000.00} which came from the Clone Checking account making look as if I had deposited the cashier check it had miss print name and fake signature this is not my signature by doing this she created a double withdrawal on the saving account and in return with-drawling multiple funds ( that I did not do ) from the saving account that should have been closed back in XX/XX/XXXX. After finding out of this fraud I closed the account no. XXXX only having a balance of {$12000.00} left not knowing how XXXX had done this to me I then went and opened another account with XXXX on XX/XX/XXXX in the XXXX Branch with XXXX XXXX. Now I am demanding that I am returned all the money that they have taken from me and penalizing them for fraud and hiring fraudulent employee and not screening them better.

Company response to consumer: Closed with explanation