Consumer complaint received 2019-08-26
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
Consumer Financial Protection Bureau : My complaint is about a non-return of funds to my checking account ; an overdraft fee of {$35.00}, and an overdraft in the amount of {$24.00}, totaling {$58.00}. The problem that I am having is getting Wells Fargo to credit my account the {$35.00} overdraft fee, and the overdraft amount of {$24.00}, totaling {$58.00}. Prior to my going to my Wells Fargo branch to discuss this matter, the {$35.00} overdraft fee was posted ( visible ) on my online account ; but, for some strange reason, it is not showing ( visible ) on my online account today [ see attached ]. I hope Wells Fargo is not alleging that they never charged my account an overdraft fee. I find it extremely odd that the Wells Fargo 4-Page Account Statement has the {$35.00} overdraft fee on it ; where, my account statement does not [ see Wells Fargo 4-Page Account Statement ]. I have circled those transactions for your convenience. I can only speculate that the disparity in account statements would be intentionally misleading, deceptive, and an unethical business practice. Nevertheless, Wells Fargo should have credited my account in the amount of {$58.00} ; however you look at the situation. 

XXXX XXXX charged an unauthorized amount of {$310.00}, to my checking account, which caused my account to go into an overdraft status in the amount of {$24.00}. As a result of the {$24.00}, overdraft, Wells Fargo charged my account a {$35.00} overdraft fee ; thereby, dragging my account into a negative status of $ XXXX. 

The matter was resolved by Wells Fargo ; where, the {$310.00} was credited to my checking account ; but, Wells Fargo neglected to credit my checking account for the {$24.00} overdraft and the {$35.00} overdraft fee. My point is this, had the unauthorized {$310.00} not been charged to my account, my account would have never gone into overdraft status ; where, Wells Fargo would have never charged me an overdraft fee ; therefore, it is only right that Wells Fargo also credit my account the {$24.00} of overdraft and {$35.00} of overdraft fee. My account would have had a {$290.00} positive balance had XXXX not charged my account with the unauthorized {$310.00}. 

Wells Fargo is not willing to credit my account in the amount of {$58.00}, which is the total from the overdraft ( {$24.00} ) and the overdraft fee ( {$35.00} ). I would like for my account to be adjusted and credited {$58.00} ; the overdraft in the amount of {$24.00}, and the overdraft fee in the amount of {$35.00} ; totaling {$58.00}. The company in which my complaint is about, is Wells Fargo. The people involved are the Wells Fargo bankers/representatives. 

On XX/XX/XXXX, XXXX charged my account {$310.00}, without my authorization. On XX/XX/XXXX, Wells Fargo retrieved the {$310.00}, by crediting my account ; but, neglected to credit my account the amount of overdraft, {$24.00}, and overdraft fee, {$35.00} ; totaling {$58.00}. 

Wells Fargo neglected to credit my account {$58.00}, XXXX XXXX, Wells Fargo Customer Since XXXX ( XXXX XXXX XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation