Consumer complaint received 2023-08-21
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XXXX XXXX a employee of my former employer asked for my id and specific banking account information including account and routing numbers and said needed my log in credentials to set up wire transfers for XXXX accounts for me to be able to receive payments from the XXXX management company I was working for that it was needed to make copy of for office and accounting purposes. He said all information would be kept confidential. After several requests for the id back he had the excuse that it was lost. I recently was XXXX  for a period of 1 to 2 months for a crime I did not commit and no charges were pressed my case closes out tomorrow. During the time of my incarceration this individual got together with another individual who had my property XXXX XXXX. They took the information my debit card and Id and used it for all kinds of different expenses I should add they also had my phone which had access to all my accounts informations in notes. I first realized that the identity theft part of this when I went to rent a storage at XXXX XXXXXXXX XXXX XXXXXXXX in XXXX. Upon arrival I was informed that I already had a unit there in my name but I had never been there before. Inside the unit was found to be the belongings of XXXX XXXX. XXXX XXXX worked under the table for the storage company cleaning out units and cleaning the building. He befriended me so while I was wrongfully arrested he collected my property but knew XXXX from the storage between the two of them they cleaned me out of almost {$15000.00} after my arrest they had access to all my information and cards account verifications my social everything. The reason I was arrested I should add was I rented a XXXX  truck that previously prior to my rental had not been returned and listed as stolen. They never removed the stolen mark from the vehicle so when it was rented to me it still came up in the system as stolen property. I was wrongfully pulled over and immediately arrested for a XXXX XXXX XXXX XXXX  again which is being thrown out of court and no charges are being filed against me whatsoever. During the time XXXX XXXX XXXX XXXX  a property owned by my grandparents was sold and the proceeds wire transferred to my account. The money from the sale of the property was illegally used to pay a host of fraudulent expenses. The only legitimate expenses that were taken from the account were my car payments from XXXX XXXX and my XXXX   monthly payments to XXXX XXXX. Every other single charge on the account is fraud. They opened accounts in my name applied for credit cards opened multiple accounts through apps changed my banking information changed my address my phone number my username and my password so I have no access to the account and now the money is gone. XXXX has fled the state of Florida but left my debit card and Id with a friend and I have recovered it. XXXX however remains at large living in XXXX XXXX. I just learned all of this information and am besides myself as to how I will ever recover from the tragedy my entire inheritance stolen out from under me. I am in contact with law enforcement but need help I suppose from my bank Wells Fargo to see if these charges can be reversed and have the money restored to my account. Its really the only hope I have in regaining my lifes savings. As of now Wells Fargo has no been of any help in having my funds returned to my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief