Consumer complaint received 2018-08-23
Company: CIT BANK, NATIONAL ASSOCIATION
State: MD
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Deposits or withdrawals

Complaint:
Complaint To Be Filed With : CIT Bank, N.A. 
XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX IRA Account Number XXXX On two occasions the above bank claimed that they mailed the checks on the date they issued their checks. In the first case, it took 37 days, plus numerous follow up phone calls, to receive my IRA-MRD check. The most recent incident occurred on XX/XX/XXXX when I closed my IRA account. In this case it took 17 days to receive the check which was dated XX/XX/XXXX. 

It appears to me that the bank is either out of control in tracking, processing and mailing checks or the delay is intentional to gain a cash float. While the interest that I lost is not significant, depending on how you calculate, it amounted from {$40.00} to {$60.00}. My concern is that I dont consider this to be a remote and isolated case since it happened to me twice. Their standard answer is the check was mailed, and they have no control over the US Postal Service. I know from both personal and experience working with the Postal Service that it does not take them 37 days or 17 days to deliver a letter from California to Maryland. This bank either lacks enough procedures or it is intentional. In either case, many customers are at risk every day. 

The first incident occurred on XX/XX/XXXX when they claimed they mailed my IRS-MRD check on that date. After many phone calls, the check dated XX/XX/XXXX was received XX/XX/XXXX. At the time I considered that a remote and isolated case. However, the bank should have records to show the issue date of the check and the date it was cashed. 

The most recent incident occurred on XX/XX/XXXX when I closed my IRA account. On XX/XX/XXXX, using their secure message system I contacted the bank and they confirmed that the check was mailed on XX/XX/XXXX ( copy attached ). I also followed up with a phone call, told them about my XX/XX/XXXX problem and asked if they could confirm the check was not in their mail room waiting to be mailed. I was told that they had no way to verify that. 


On XX/XX/XXXX, using their secure message system, I contacted the bank to determine the status of my check. This time they confirmed that the check was cut on XX/XX/XXXX ( copy attached ) as opposed to being mailed on XX/XX/XXXX as they previously advised me in their XX/XX/XXXX message ( copy attached ). I then called the bank to try to determine when the check was placed in the mail stream. Again, their representative could not explain when or if the check was mailed. They could only confirm the date the check was cut. 

The check was received on XX/XX/XXXX as confirmed by the US Postal Service Informed Delivery System ( copy attached ). The bank mailed my check using the US Postal Services, First Class Mail Presort U.S. Postage Paid FIS Output Solutions ( Permit Mail System ). The Postal Service requires a manifest to enter this type of special mail into their system. Therefore, it should be possible for your organization to determine when my letter/check was delivered to the Postal Service. If you suspect a problem, it should be easy for you to determine the dates of all the checks that were submitted on that manifest for that date. 

Your assistance in reviewing this matter is appreciated. Please advise if any additional information is required. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX P XXXX XXXX XXXX

Company response to consumer: Closed with explanation