Consumer complaint received 2022-03-29
Company: Capio Partners, LLC
State: OH
Product: Debt collection
Sub-product: Medical debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
My complaint is about the Capio XXXX, who are collecting on behalf of XXXX XXXX XXXX for a XXXX XXXX that I had back on XX/XX/XXXX. 

I have an outstanding balance that has apparently been forwarded to Capio Partners to collect on. I do not dispute that I owe for this bill but like everyone else I pay what I can when I can. The first call I received and responded to was on or around XX/XX/XXXX, at roughly XXXX P.M after they tried to reach me both on my cell and work line. I did not get this representatives name but, I set up a payment arrangement with her to start the following week on XX/XX/XXXX on my payday and provided details to have this automatically taken once a month until it is settled. I also spoke with her regarding the fact that they call non-stop and had recently started calling my employer and that I CAN NOT have these types of calls at my place of employment and that I would like to have those calls to my job ceased. She stated she would remove my work number and did attempt to verify my work number with me to remove me from the list and as previously stated put me on the list to have an automatic payment deducted on the XXXX of each month. 

Even after setting up payment arrangements to have this issue taken care of AND ASKING TO HAVE THE WORK CALLS STOPPED and explaining this could cause me an issue the calls continued to come in on both personal line and work lines and have been documented on both. Attempting to be the bigger person and give the company the benefit of the doubt I called to discuss the issue further and got a Representative by the name of XXXX. 

XXXX, went through verifying my information and then going through with me while I told him my complaint and issues. He proceeded to argue with me about every point I was validly making including that my automatic payment was even ever set up or the fact that they were calling me at work about the matter. Becoming more and more irritated with this issue as I'm calling from work where I am not supposed to be discussing personal business and conducting these issues, and where I work to try to make and maintain payments to all my debtors I asked to speak to his supervisor at which point he handed my call over to XXXX. 

XXXX stated she was sorry about XXXX confusion that she did see where my auto pay was set in place and we the proceeded to discuss why I would still be receiving calls if that was the case and better yet why after I specifically asked multiple times now to have my work number removed and not used as a means of reaching me they are continuing to do this. She apologized and said she had placed a cease to contact and removed my work number out of the system. I did make her aware how increasing annoyed with the situation I was becoming and that if it continued I would be filing a complaint on the company and that I would not be happy if it continued. 

To my total shock after thinking this matter was handled and cleared up and after not hearing from them for a couple days I got another call on my work line and that was the final straw. I have asked several times in a decent way to have them stop pushing the issue on me while I am trying to conduct business at my work place. I have also tried to set up and make arrangements to have this issue settled the best way I can right now and that still hasn't been enough. Capio Partners continues to harass me about the issues an I am not overwhelmed and irritated with the issue and reporting them as I stated I would for continued harassment on 1 bill. AND AS I WRITE THIS THEY LITERALLY JUST CALLED MY WORK XXXX.!!!!! I AM BEYOND ANGRY AT THIS POINT AND I HAVE DOCUMENTATION TO PROVE ALL CALLS and I will be providing it. Included is a snap of my works phone line of calls that come in, to include only Capio Partners, their call times and number information. Also you can see in the picture its my work computer with our XXXX XXXX XXXX system symbol in the one corner and my ext and name provided in the other corner. 

I want this handled and I want this reported. I am ready to pull any and all information I have with them including my financial institutions information. I DO NOT WANT TO HEAR FROM THEM REGARDING THIS MATTER AGAIN. What needs to be done to be left alone and not bothered by this company any further???? Please help me to get this matter resolved QUICKLY! This isn't right, and its over a relatively small issue, in the big picture of what it could be.

Company response to consumer: Closed with non-monetary relief