Consumer complaint received 2019-06-03
Company: Certegy Holdings, LLC
State: NM
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
A yearly event when I apply for Hardship Assistance with the District of my XXXX ... the checks for this Hardship application are made Payable to XXXX & again this year with an XXXX XXXXs check XXXX & Certegy still deny XXXX from accepting the check. 

This is your accountability XXXX & Certegy : I receive emergency hardship checks from the XXXX   District of which I applied for the funds & AGAIN XXXX with XXXX & Certergy has again declined another check. WHY???? 
Previous communications with XXXX corporate from last years checkbelow HOWEVER due to this recent " blacklisted '' Tribal checking account from XXXX employee ( s ) with XXXX check cashing database the Tribes checking account is " blacklisted '' punished by XXXX. I told her XXXX she decided she's going to make sure that NO XXXX checks are no longer good at any XXXX that she would have to go over XXXX Federally Recognized XXXX to do her endeavors. 
XXXX response : we're not allowed to change the status of a check regardless of being accused of fraud or cashing illegally, we're not allowed to change the status of the checking account or to call XXXX to do so for anything. XXXX DOES NOT take/accept " cashier 's checks ''. ( THIS IS NOT A CASHIERS CHECK! ) ... while I still sit out here waiting for XXXX to contact XXXX in regards to ALL of this & no toilet paper or toothpaste for me in this waiting process to be repaired IMMEDIATELY. I as a Consumer/Customer still in decision of filing Federal complaints with some federal agencies because the Company/Corporate has an employee ( s ) as such who can utterly destroy things for us XXXX ( federally ) & somewhere in this I'm am also hoping that part of the XXXX will file for their Right to Know why XXXX as a merchant will not accept their checks in violation of federal Laws. ( FCRA ). 
... With her XXXX employee decision ( XXXX, NM is the busiest XXXX in the Country-hopefully the store will close down now ) thanks to XXXX employees unethical, unprofessional, illegal misconduct ... My XXXX is now " blacklisted '' ostracized from utilizing other merchants with their checks via XXXX & XXXX XXXX. 
WHEN THE DISTRICT OF MY XXXX WHO ISSUES THESE CHECKS FOR ME CONTACT XXXX YOU XXXX DO NOT TELL THEM WHAT NEEDS TO BE FIXED & FOR ME HERE IN XXXX ITS VERY DIFFICULT WITH YOUR ILLEGAL GAMES TO PLAY. I'M HOMELESS OUT HERE & THE FUNDS ASSIST ME WITH FOOD & NECESSITIES BY PUTTING THE FUNDS MADE PAYABLE TO XXXX ON A GIFT CARD DUE TO NOT HAVING WHAT CRIMINAL XXXX & XXXX EMPLOYEES OTHERWISE SO STATE. SHOULD THE DISTRICT NEED TO GO TO XXXX FOR OFFICE SUPPLIES-WHAT DO YOU TELL THEM ABOUT NOT BEING ABLE TO USE THE CHECKS TO PURCHASE SUCH THINGS AT XXXX? THIS YEARS CHECK IS FROM XXXX XXXX  INDICATING NOW I AM AN ELDER/SENIOR CITIZEN. I'M GOING TO FILE A CFPB AS WELL AS A FCRA COMPLAINT. I DID NOT BRING THE CHECK OR THE INFORMATION PAPER PRINTED WHILE THE CHECK WAS DECLINED BY BOTH XXXX & XXXX. 

XXXX & XXXX needs to tell the District if they do not want to receive the funds of which the check is Made Payable to XXXX not to make them Payable to XXXX any more. Should XXXX here in XXXX need to continue to " blacklist '' & ostercize the XXXX district of which the check is issued from their XXXX XXXX headquartered in XXXX, SD of which the Tribes district also as the same City, State, zipcode from then XXXX mostly needs to let them know because XXXX also handles other vendors & the District needs to use the same checking accounts with other vendors like XXXX, XXXX XXXX XXXX, XXXX, XXXX, etc etc. XXXX has utterly destroyed such a thing for me out here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation