Consumer complaint received 2017-07-25
Company: Westlake Services, LLC
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX my wife and I went to XXXX XXXX XXXX XXXX at XXXX XXXX XXXX, TX XXXX to purchase a pre-owned vehicle. We met with XXXX XXXX at the time we knew him to be part owner and our salesman of XXXX XXXX XXXX XXXX. We traded our XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX XXXX XXXX. We gave him all the necessary documents that he needed. I gave him {$3500.00} cash to go along with my trade in. XXXX XXXX told me and my wife to come back so we could get the paperwork on the car. The only thing I had was one paper that he told me to keep in the car. This was proof of me buying this car. The next week on XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX because I had not heard anything from XXXX XXXX about the paperwork. When I saw him he told me that he was still working on it and he would have it next week. On XX/XX/XXXX I was told that my vehicle plates were in and to come and get the plates. When I got there XXXX XXXX was not there and the guy told me that he would let him know about my issue. I got my plates and then that week a finance company called me and told me where to make payments and how much I had to make. The company was Westlake Financial. I started making payments in the amount of {$380.00} each month. I could never get XXXX XXXX on the phone and by XXXX I was not able to speak to him anymore due to him not being there anymore. I spoke to XXXX XXXX who is the other or now the owner of XXXX XXXX XXXX XXXX, which I am told that XXXX is not there and now they have moved to another location. On XX/XX/XXXX, I went to XXXX XXXXXXXX XXXX XXXX to speak to XXXX, at this time he was not returning my calls or never at this location. I decided to take my car to another dealership. At the dealership, they decided to call Westlake Financial from which my car is under. The salesman asked what was my pay off of the car I have now, Westlake told him that it was about {$10000.00}. The salesman asked how is that possible that it was still {$10000.00} after a year on a {$10000.00} car. They told him that I was paying nothing but interest and I had not even started paying the principal on the car yet. After that, I was upset and wanted to know what was going on. I called Westlake Financial and asked them about this information. They told me that it should have been on the contract I signed when I bought the car. I told them I never received a contract or signed one. They told me that they have my contract and would email it to me. This contract that I received was a contract I never saw before. This contract was 7 pages with initial and signature that was not even mine. I called the Financial Company about these signatures this contract. I was told by Westlake Financial that they had to get a supervisor and do an investigation. After, this I decided to look up my vehicle registration information. My Texas registration has a different price on it then this contract and now I have an issue with the odometer reading too because the car had over XXXX miles when I received but I notice the Dealer told the finance company that the car had XXXX miles at the time he give them that contract. However, on my Texas registration, it has XXXX miles. Once I got this information. The vehicle registration sale price was {$14000.00} at which they give me {$13000.00} for my trade in which left {$1400.00}. However, that was not included with the {$3500.00} cash given. I was even more upset. I went back up to XXXX XXXX XXXX XXXX and asked for the Owner XXXX and I asked for a copy of the contract that they sent to Westlake Financial. I was told XXXX was not there and they could not find any information with my name on it and they didnt have any contracts on me from XX/XX/XXXX. I called back Westlake Financial I was told that I had needed to file a police report on this dealer fraud. I filed this police report on XX/XX/XXXX. I had called onXX/XX/XXXX to let Westlake financial to inform them that the police report was ready. I was talking with the representative that was looking over this contract and I was telling her about my trade in, she informed me that she didnt see a trade in and she didnt see a factored trade in or cash allowance factored into this deal. Then she informed me after further review, she seen those amounts for the trade in and the cash amount. However, the trade in was not applied at all and the cash amount was subtracted from the price of the car. But she also had seen where the cash price was reapplied back into the price of the car loan. Then again on XX/XX/XXXX, I called back again once I got the police report faxed over to them. And spoke to another representative, this representative told me that there was a lot of missed informed information with the account. She stated that the figures were not adding up and that I had paid for my car twice. She told me that the investigating team will be calling me in 72 hours. However, after all this, I get a text from Westlake Financial Service tell me that Friendly reminder, your Westlake Financial payment is due today. Reply pay to make a free payment now. If youve already made a payment, please disregard this message. To stop these text messages, reply STOP. In 15 months I have never received a text like this from them. I really now since learning all this is not comfortable continue to give them my money if this car is paid for according to this paperwork I do have now.

Company response to consumer: Closed with explanation