Consumer complaint received 2019-11-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
I've been noticing my credit score with Trans Union was significantly lower ( approximately 50 points ) than the other two reporting agencies. I monitor my credit consistently and pay for a monthly subscription with XXXX. This first became a noticeable problem when I went to purchase a new vehicle in XX/XX/XXXX. I had expected a certain rate based on my known credit scores. When I went to pick up the vehicle, I was informed that the lender was unable to give me a lower rate and gave me a significantly higher rate of around 8 % and my payment was approximately {$60.00} higher monthly. I was on the spot with my trade in ready to go, so I just went with it. I chalked it up to a temporary dip in my credit score due to a recent consolidation loan and a recent home equity line that I'd taken or looked into, as well as the use of an older credit scoring model for automobiles that was less forgiving than some other models. As time went on, I have noticed my Trans Union scores have been approximately 50 points lower than the other two reporting agencies. Upon further review I realized my mortgage, which is nearly 50 % paid off, was not being reported via Trans Union, clearly a positive weighted factor on a credit score not being considered. I called Trans Union and they explained the lender may not be reporting it. I was annoyed because it was my first mortgage, of course it should be reported. I was advised to call the bank ( credit union ) regarding reporting. I was then advised by the credit union, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, that they only report to Experian because they have to pay to report to the agencies so they only choose to pay for one, XXXX. Therefore, this positive credit account is omitted from my credit scoring model for Trans Union, and likely XXXX ( which has not yet been apparent in  my score, however could only improve what it is anyway ) driving down my credit score significantly, and in turn, costing me an unfair amount of interest in credit rates offered via loans or other extensions of credit overall. Credit Reporting agencies should not be allowed to CHARGE for my reported credit accounts from lenders, and lenders should be REQUIRED to report ALL credit accounts for a fair account of a consumer 's credit capacity, and risk rating. No actions were taken by either Trans Union or the Credit Union, as they are not required to do anything. However, this means that I will be subject to unfair denials of credit and/or higher interest rates than I am actually qualified for. This poses a serious injustice to consumers, most of which I am certain have no idea of its existence and damaging consequences to their personal cost of credit, and household budgets.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation