Consumer complaint received 2020-02-05
Company: Paypal Holdings, Inc
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On approximately XX/XX/2019, I purchased a carpet steam cleaner via online retailer using my paypal account. Immediately after the transaction processed, I received a paypal confirmation email listing the transaction, which looked suspicious. This is what I received as an order confirmation through Paypal : paypal XX/XX/2019 XXXX PST Transaction ID : XXXX Hello XXXX XXXX, You sent a payment of {$54.00} USD to XXXX XXXX ( XXXX ) It may take a few moments for this transaction to appear in your account. 
Merchant XXXX  XXXX XXXX Instructions to merchant You haven't entered any instructions. 
Shipping address - confirmed XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX United States Shipping details The seller hasnt provided any shipping details yet. 
New! Send cash for pickup within the US with our XXXX service. Fees and limitations apply. Log In with PayPal. 
Description Unit price Qty Amount Item XXXX Item # 1 {$54.00} USD 1 {$54.00} USD Subtotal {$54.00} USD Total {$54.00} USD Payment {$54.00} USD Charge will appear on your credit card statement as " PAYPAL XXXX '' Payment sent to XXXX Payment sent from XXXX Funding Sources Used ( Total ) XXXX  x-XXXX {$54.00} USD Issues with this transaction? 
You have 180 days from the date of the transaction to open a dispute in the Resolution Center. 

Questions? Go to the Help Center at www.paypal.com/help. 

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page or please contact us toll free at XXXX. 
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Copyright XX/XX/XXXX-XX/XX/XXXXPayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 

PayPal XXXX It was a " XXXX '' email address for the retailer. I reported this immediately to PayPal. Then the scammer ( fake retailer ) emailed a " tracking number '' to PayPal, which termporarily fulfilled their requirements to honor the transaction. Then, several days later, when using the Tracking Number listed on this Paypal transaction, the delivery status is marked " Delivered ''. HOWEVER, the address that this package was sent to, was NOT my home address of XXXX XXXX XXXX XXXX XXXX, WI XXXX. Which the postal manager at the local postal office confirmed with me, however due to confidentiality reasons ( as the manager said ), she could not inform of the actual address that this package was delivered to, only to say that it is a different address in the same zip code. ( see her correspondence below ) Tracking Number : XXXX Your item was delivered in or at the mailbox at XXXX XXXX  on XX/XX/2019 in XXXX, WI XXXX. 

USPS Premium Tracking Available Status Delivered XX/XX/2019 at XXXX XXXX  Delivered, In/At Mailbox XXXX, WI XXXX Delivered Tracking History XX/XX/2019, XXXX XXXX  Delivered, In/At Mailbox XXXX, WI XXXX Your item was delivered in or at the mailbox at XXXX XXXX  on XX/XX/2019 in XXXX, WI XXXX. 
XX/XX/2019, XXXX XXXX  Out for Delivery XXXX, WI XXXX XX/XX/2019, XXXX XXXX  Arrived at XXXX  XXXX, WI XXXX XX/XX/2019, XXXX am Departed USPS Regional Facility XXXX WI DISTRIBUTION CENTER XX/XX/2019, XXXX am Arrived at USPS Regional Facility XXXX WI DISTRIBUTION CENTER XX/XX/2019, XXXX am Departed USPS Regional Facility XXXX WI DISTRIBUTION CENTER XX/XX/2019, XXXX pm Arrived at USPS Regional Destination Facility XXXX WI XXXX XXXX XX/XX/2019 In Transit to Next Facility XX/XX/2019, XXXX XXXX  Arrived at USPS Regional Facility XXXX MA XXXX XXXX XXXX   XX/XX/2019, XXXX XXXX  Departed USPS Regional Facility XXXX NY DISTRIBUTION CENTER XX/XX/2019, XXXX XXXX Arrived at USPS Regional Origin Facility XXXX NY DISTRIBUTION CENTER XX/XX/2019, XXXX XXXX Accepted at USPS Origin Facility XXXX, NY XXXX XX/XX/2019, XXXX XXXX  Shipping Label Created, USPS Awaiting Item XXXX, NY XXXX XXXX XXXX XXXX To : USPS Customer Support XX/XX/2019 at XXXX XXXX  No. I've been at XXXX XXXX XXXX XXXX XXXX, WI XXXX for over 15 years. 

Can you please just verify in writing / in this email, that for Tracking Number : XXXX The package was NOT delivered to MY address of XXXX XXXX XXXX XXXX, XXXX, WI XXXX? 

That should be all I need to forward on to PayPal in reference to this issue. 

Thank you, XXXX XXXX Hide original message On Tuesday, XX/XX/2019, XXXX XXXX  CST, USPS Customer Support XXXX wrote : I'm sorry but I can not give you that information. I wish I could but I can't. Have you recently moved? 

-- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX XXXX [ XXXX ] Sent : XX/XX/2019 XXXX XXXX  To : XXXX Subject : [ EXTERNAL ] Re : Your USPS Case # XXXX Has Been Resolved! [ ] Which address was actually on the tracking number, if not mine ( XXXX XXXX XXXX XXXX? ) I can not seem to find a delivery address ; only a zip code affiliated with this tracking. 
XXXX XXXX On Tuesday, XX/XX/2019, XXXX XXXX  CST, XXXX XXXX wrote : | | | | | | Dear XXXX , Thank you for taking the time to notify us of your experience. I can only suggest that you might want to contact the postal inspection service also. I can tell by tracking number you provided that the package in question was delivered to the house that was actually on the tracking number. Your address was not affiliated with the tracking information at all. The phone number for the inspection service is : XXXX. I hope they are able to assist you. 





Regards, USPS | | | | | | | | -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX [ XXXX ] Sent : XX/XX/2019 XXXX XXXX  To : XXXX Subject : First Contact for Service Request # XXXX [ ] | | | | | | Dear XXXX XXXX, This message is to let you know that we have received your inquiry at the United States Postal Service. 



After we review and investigate the information you have provided, we will contact you and work with you until the issue is resolved. 



We appreciate your patience while we investigate this matter. 



Sincerely, XXXX XXXX XXXX XXXX Your privacy is important to us. If you would like additional information on our privacy policy, please visit www.usps.com. 




| | | | | | | | ref : _XXXX : ref XXXX, XXXX XXXX XXXX, WI XXXX To : XXXX XX/XX/2019 at XXXX XXXX  I can suggest that you either email Pay Pal a copy of our correspondence or print it out and send it to them. I can not write anything specifically for Pay Pal. I can however tell you that a package with the tracking number you provided has been delivered and it was NOT delivered to your address ( or the address you also provided ). The package was delivered to the address associated with the tracking number. 

Good luck. 

Hide original message -- -- -Original Message -- -- - From : USPS Customer Support [ mailto : XXXX ] Sent : Tuesday, XX/XX/2019 XXXX XXXX  To : XXXX Subject : RE : [ EXTERNAL ] Re : Your USPS Case # XXXX Has Been Resolved! [ ref : XXXX : ref ] I'm sorry but I can not give you that information. I wish I could but I can't. Have you recently moved? 

-- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX XXXX [ XXXX ] Sent : XX/XX/2019 XXXX XXXX  To : XXXX Subject : [ EXTERNAL ] Re : Your USPS Case # XXXX Has Been Resolved! [ ] Which address was actually on the tracking number, if not mine ( XXXX XXXX XXXX XXXX? ) I can not seem to find a delivery address ; only a zip code affiliated with this tracking. 
XXXX XXXX On Tuesday, XX/XX/2019, XXXX XXXX  CST, XXXX XXXX wrote : | | | | | | Dear XXXX , Thank you for taking the time to notify us of your experience. I can only suggest that you might want to contact the postal inspection service also. I can tell by tracking number you provided that the package in question was delivered to the house that was actually on the tracking number. Your address was not affiliated with the tracking information at all. The phone number for the inspection service is : XXXX. I hope they are able to assist you. 





Regards, USPS | | | | | | | | -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX [ XXXX ] Sent : XX/XX/2019 XXXX XXXX To : XXXX Subject : First Contact for Service Request # XXXX [ ] | | | | | | Dear XXXX XXXX, This message is to let you know that we have received your inquiry at the United States Postal Service. 



After we review and investigate the information you have provided, we will contact you and work with you until the issue is resolved. 



We appreciate your patience while we investigate this matter. 



Sincerely, XXXX XXXX XXXX XXXX Your privacy is important to us. If you would like additional information on our privacy policy, please visit www.usps.com. 




| | | | | | | | ref : XXXX : re

Company response to consumer: Closed with monetary relief