Consumer complaint received 2018-08-30
Company: ALTERNATIVE DISPUTE RESOLUTIONS
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
I got a phone call on XX/XX/XXXX at XXXX from a UNKNOWN number. I missed the call so it was transferred to the voicemail. There was a voice mail left that was very disturbing. The voice mail stated that XXXX XXXX is a process server that has been assigned to serve me with legal documents. She stated that she will be making several attemps to serve me at my current home location or work location to get my signature. She then stated that if she can not gain my signature within those attempts, she will document this as a direct refusal to sign and proceed the process without me. She then listed a contact number and reference number to call if I needed to re schedule my serving. No other information was left on which company she represents or what the serving was about or who sent it. The call number she listed is XXXX with reference number XXXX. 
I could not contact her back as she called from a unknown number that was listed as UNKNOWN on my caller ID. 
On XX/XX/XXXX at XXXX. I received a call from a Philadelphia Number XXXX. I answered the call then. It was her again. She stated that she was coming to serve me with legal documents at my home or job between the hours of XXXX and XXXX. I asked her who was she representing, she did not give me a company name. She stated that she is a independent contract server. I then asked her who the legal documents were from. She stated that she does not know as they are sealed with no company name. I then asked her where she was located. She took a few seconds to respond and then stated that she is located in XXXX XXXX South Carolina. i then asked her what address was she coming to serve me at. She started to laugh and then hung up on me. 
I then went back through my voicemails and re played her message and wrote down call number and the reference number. I then called the number but was transferred to a voice mail. I left a message stating that I needed information on why I was receiving threatening phone calls from a process server. No one called back. I then called the number back at XXXX ( XXXX ) and a lady answered the phone. She stated that I am being contacted due to a debt with XXXX XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX. She stated that there was a account opened up in XX/XX/XXXX and was closed on XX/XX/XXXX with an overdrawn amount of {$350.00}. The balance now is {$550.00} but we can settle the debt now with the original amount of {$350.00} or I can dispute the debt. I stated that I will have to dispute the debt as I never had a XXXX XXXX XXXX account in XX/XX/XXXXor XX/XX/XXXX or anytime. Once I stated that I want to dispute the debt, the lady stated that she will notate the file and proceed with the legal action and hung up on me. So I called the number back. I was transferred to a voicemail again. So I called back again and this time a guy answered the call. I asked him what company does he represent, he stated that the company is Alternative Dispute Resolution in XXXX Texas. I then told him that I was wanting that information because I am going to have to dispute the debt and he laughs and hangs up on me to.

Company response to consumer: Untimely response