Consumer complaint received 2021-11-18
Company: Sonnenschein Financial Services, Inc.
State: IN
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was already discharged in bankruptcy and is no longer owed

Complaint:
Today XX/XX/XXXX I received a collection notice from Sonnenschein financial stating that I owe {$230.00} for a red light violation ticket that was issued on XX/XX/XXXX in XXXX XXXX, IL. Ive received a letter like this last year and I called immediately to rectify the situation when I called last year I did not get a response so I left a voicemail for a representative to call me in the voicemail I stated I received a letter and that I had filed chapter XXXX bankruptcy I left my name and contact number and I never got a call back. Later in that week I tried to call the company to check the status because I hadnt heard anything back and no one picked up the phone again. Since I NEVER heard back from Sonnenshein I assumed that this was an error on their part and the issue was corrected. Fast forward to a year or so later and I got yet again another notice in the mail. I had not gotten any other letters about this since that one last year. The letter states in bold I have ignored their previous reminders concerning my indebtedness and this is simply not true this company is ignoring and harassing me. I called today XX/XX/XXXX to get this matter situated and the first of many representatives I spoke to the first being XXXX XXXX was very rude and I knowledgeable about the situation and she hung up on me because she didnt like the fact I was trying to tell her I did not owe a debt and would like to stop receiving correspondence from this company. She was very unprofessional. After XXXX XXXX hung up on me I had to call again and I got XXXX XXXX and I asked him and when I informed him Im trying to get the situation taken care of miraculously the call dropped or he hung up I dont really know. Again I had to call back because by this time no one had taken the bankruptcy information according to XXXX that she needed. So I called again and this person didnt state his name but I explained that I need to submit my bankruptcy information and he transferred me to XXXX XXXX XXXX voicemail I got so I left a voicemail. I called again and finally got XXXX XXXX again and gave her my bankruptcy case number and the district I filed in. After XXXX supposedly took the information down I asked to speak to a XXXX and she said she can transfer me to the supervisor and I said yes I would like that. XXXX proceeds to tell me the supervisor isnt available and I asked to be transferred to his or her voicemail so I can leave a message she said okay and she hung up AGAIN. This whole ordeal is so frustrating and is causing me great XXXX. I filed bankruptcy XXXX years ago so it is not fresh I sent out all correspondence to every collector that I filed bankruptcy so Im not understanding why XXXX years later I am still being harassed! I can not stop crying from this horrible experience.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation