Consumer complaint received 2023-03-23
Company: Affirm Holdings, Inc
State: KS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I took out 2 pay over time loans from Affrim Inc in XXXX of XXXX. I made several on time payments but encountered trouble when I started experiencing financial difficulties due to loss of employment in XXXX of XXXX. I contacted all of my creditors including Affirm to make them aware of the issue and to work on a payment schedule reflective of my change in income. Representatives for Affirm promised to enroll me into a financial relief program of which I agreed but told them payments would be irregular if they insisted on the full amount. They agreed this was fine and then informed me that these 2 account types did not furnish information to any CRA, and that if they did then the account wouldve appeared on my reports within 30-60 days of the date it was opened which wouldve been approximately XXXX or XXXX. 

So I went forward with this information and tried to formulate how to pay all of my creditors. To my dismay almost immediately I began receiving threatening emails, text messages, and phone calls from Affirm. I called back and was told the previous representative must have been misinformed and no such relief program existed. I was disappointed but still determined to do my best to make payments, which I did. To date I have paid off 90 % of these accounts even tho my financial situation has not improved. To my horror this morning I received an alert from XXXX that 2 accounts from Affirm had been reported 30 days late. Before today no information had been submitted to XXXX regarding either of these accounts. That means that more than 8 months after these accounts were opened Affirm reported negative information on accounts that would not have otherwise been reported to any CRA. To back up this fact I have at least 2 other accounts with Affirm that were successfully paid off in XXXX of XXXX with perfect payment history that still do not appear on my XXXX report more than 14 months after the last successful payment. This proves that Affirm did indeed report this information in an effort to further financially harm me during a period of financial instability and for no other reason. Meaning that if I had never lost my job and had the resources to make the payments on time as I had previously, there wouldve been no impact to my credit score, positive or otherwise because these accounts would never have been reported at all, just as the previous accounts were never reported. 

I am asking CFPB to take enforcement actions against Affirm for violations of my rights under the FCRA and CFPB rules and regulations that prevent creditors and financial institutions from this exact type of fraudulent practices and punitive actions against consumers. 

I have attached XXXX reports from XX/XX/XXXX and XX/XX/XXXX and a screenshot from my Affirm dashboard showing previous loans. You will see one thing that the separate credit reports have in common, a complete lack of reporting for loans that were paid off far in advance of todays date. 2 of those loans are from XXXX but Affirm reported negative information from a current XXXX XXXX  but not the previous positive accounts.

Company response to consumer: Closed with explanation