Consumer complaint received 2021-01-29
Company: T.S. Holdings
State: CT
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
IQ Data International Collection was added to my credit report as a collection fee of {$960.00} for a surety deposit that covered up to {$1500.00} from our previous property management XXXX XXXX XXXX  in XXXX also operating under XXXX XXXX. I called IQ Data to ask about this erroneous debt because the surety deposit was paid in full, we had a separate security deposit of months rent at Northwoods and I also have the email from this property stating that the deposits went through and we have {$0.00} balance. I spoke with a bill collector who was assigned to my file, Mr. XXXX XXXX, and he falsely stated that I owe the entire amount, lied that he sent me notifications by mail and phone which I never received and when I asked the date he mailed them he said I dont know, I dont own USPS. I explained to him I never received any notification, I wasnt aware of this collection and that I had the assurance there was no balance owed to Northwoods or elsewhere. I told him to which e-mail I can forward the email from XXXX property stating {$0.00} balance and he said he doesnt have a company e-mail. The gentleman was very rude, aggressive, interrupted me, didnt let me talk or ask or give clarifications, and was not keeping a calm voice tone. It waa impossible to have a conversation with him, or with anyone else when I asked to be sent XXXX manager or supervisor, and I wasnt able to dispute this because all he was saying was I owe the money and all he can do is cut me deal to pay it today because he said it doesnt matter if I wasnt aware of this or notified by any means and refused to accept my documentation stating there is no amount owed to anyone. He also kept on saying that I dont understand how finaces work. Very disappointed and he kept on saying that I can say all I want but this wont take that off my credit report, so Is rather let him cut me a deal to pay today. I told him I am a XXXX  XXXX  struggling with money and that all I do is ensure I can pay for bills on time and food and necessities for my baby and try to fix my credit to soon apply for a house loan. I dont need this additional stress from something that is illegal and that can never be present to me in writing. I specifically asked to forward me the document he alleged he sent a while ago and he refused to do that, as well. I cant pay for something I am not responsible for and that fraudulent. I came across many complaints filed against the same debt collection company IQ Data International and this is unacceptable to take advantage of poor people and try to ask for money that no one owes! Please, please help me resolve this issue because that person on the phone assured me there is no way to take it out of my report than expecting me to pay something I dont even know what it might represent! I will send them a fax with that e-mail stating no balance is due that the property manager sent me, but I can not have the assurance that anyone will receive it or accept it as evidence, they may completely disregard it. Please advise how to proceed to get this fixed.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with non-monetary relief