Consumer complaint received 2020-11-10
Company: Shellpoint Partners, LLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
applied for line of credit to obtain auto loan through our credit union denied because Ditech ( which is a sister company of New Rez Shellpoint according to letter we received ) show open which according to XX/XX/XXXX it should state paid closed due to it being sold to New Rez. Also, because New Rez is showing we are late on our payments when we are not late. Also, due to this our escrow account is short and they company still hasn't shown where we paid an additional escrow payment in the amount of {$2400.00}. Our payments are made biweekly from our checking account with XXXX  XXXX XXXX. We have a over payment of like {$530.00}. 

Showing results for " New Rez '' [ Show all transactions ] XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type deposit XXXX XX/XX/XXXX REFUND XXXX XXXX NY activity type deposit status type icon cleared Cleared. Select to mark activity type deposit XXXX XXXX XX/XX/XXXX REFUND XXXX XXXX NY as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation