Consumer complaint received 2019-03-04
Company: HYUNDAI CAPITAL AMERICA
State: NY
Product: Debt collection
Sub-product: Auto debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
In XX/XX/XXXX about a Hyundai XXXX leave at that point Im making payments in XX/XX/XXXX I have contacted them because we had a lapse in payment, made payment arrangements dates times with them They added all the dates in their computer. Made all the payments got all caught up, At this point they repeatedly called me turning told him I already made payment arrangements and told them that I made a payment they said that they didnt have it I said oh but let me give you the confirmation number when I did that they found my payment. Then in XXXX we fell behind I caught them actually XXXX I caught them every time I told them but I was going to pay and how much I was going to pay them print computer number because when out to me and next day get another phone, I never noticed anything any computer so Im XX/XX/XXXX I caught them made a payment of XXXX took it off my card. On the phone with them that day I made payment arrangements tell them I say that with my bank for XXXX to come out every two weeks And I told them that I would be making bigger payments and a back payment every two weeks and Ive called him every week to set that up XX/XX/XXXX or XXXX XXXX they repo my car I never got a notice about it never got a phone call. I called them it was on the phone with them for three hours spoke to XXXX XXXX few other people they knew nothing they just tell me what I/O road finally they had this lady called me a case manager from consumer affair is she was assigned to my case later on that day I get a phone call from the people that re-polled it  said that Hyundai finance call them And told them that they were to give my car back right away I get it that day at XXXX XXXX have received and I made payments and I tried to find out what went wrong, Very next day I called to find out what went wrong in every Day The last two weeks and got no answer everybody that is in the phone didnt have any information any so XX/XX/XXXX I get this letter in the mail stating urgent notice regarding your vehicle repossession they mailed it out on the date XX/XX/XXXX they repo my car to XXXX .In this paper it states are you {$770.00} when I was talking to them the XXXX they were saying it only XXXX when XXXX XXXX every time I talk to him its a different amount I have on my receipt and I paid them Im just afraid that theyre going to come take it again even though I paid them so I called somebody XX/XX/XXXX the consumer fair number they gave me I said like to speak to you ladies had with my case they said oh it looks like its 30 days old now we got to make a new one I just hung up on them so frustrated .Then in XXXX they called my husbands job seven times and harassed him I finally called them and asked them to please never call his job again, called this number here the one they have on file .I talk to somebody that Hyundai somebody from the bar association and they sent them what they were doing was breaking the fair debt collection practices act

Company response to consumer: Closed with explanation