BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-02-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am XXXX XXXX. who is submitting this CFPB complaint myself and to inform you that there is no third party involved in the process. I attached my Id docs so you will know who I am. This is not someone else filing this complaint on behalf of me. Please do not mail me anything else saying I need ID docs. I'm filing this complaint because it's been over 35 days and you are still reporting these items without permission and that is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-02-17
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
The information is being reported incorrectly : XXXX  Account # : XXXX XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX Account # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-21
Company: DISCOVER BANK
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
After recently reviewing my credit report I noticed several inconsistencies regarding account XXXX in the payment history section. In my XXXX all three bureaus reported late payments in the month of XX/XX/XXXX and XX/XX/XXXX. In my XXXX credit report XXXX and XXXX reported late payments in XXXX and XX/XX/XXXX, while XXXX reported three late payments in XXXX, XXXX, and XX/XX/XXXX. As of XX/XX/XXXX, all three credit bureaus report late payments in XXXX and XX/XX/XXXX.  There are also several inconsistencies regarding account XXXX in the payment history section. EXXXX is reporting late payments in the month of XX/XX/XXXX, XXXX in the month of XX/XX/XXXX, and XXXX in the months of XXXX, XXXX, and XX/XX/XXXX. All of these reports can not be accurate and I have submitted several disputes with all credit bureaus over the last 2 years only for them not to thoroughly investigate and see what I see and correct theses errors and I would like for them to be deleted immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I noticed through my credit monitoring there are inquiries on report that I did not authorize. XX/XX/2023 it was added to my credit report an inquiry that I did not do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-09-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
I made an international wire transfer through my account with bank of America for USD XXXX on XX/XX/XXXX to an account in XXXX. To date the money has never made it to the recipient account. I have made numerous calls ( an average of 1 call a day to bank of america since then ). I have spoken to their online banking team, digital banking team, wire transfer team, regulatory compliance team and even been to the a physical branch in XXXX GA after being advised to do so by a wire specialist and have had no luck. On Thursday XX/XX/XXXX, after enduring a lot of frustrations with no clear resolution, I decided to do a wire recall. I called back today XX/XX/XXXX and was still being given the run around. 

None of the BOA personnel seems to know what to do. I have been given so many conflicting information but no one can tell me if or when I will get the money. Of course I have lost out on the purpose for the money sustaining huge losses but BOA does not seem to care about me getting the cash back. 

Today XX/XX/XXXX, after being shunted around for almost an hour with no clear information, I was lucky to get connected to a supervisor out of NY who was kind enough to listen and empathize. However, he too could not give me exact information. 

I am reaching out to your group to see if you can talk to BOA on my behalf so I don't loose my cash ( more so after loosing out on the business ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-19
Company: Experian Information Solutions Inc.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
See the attached documents. I want the bureau to start the investigation on these accounts that I am never late for but they're reporting me as late.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-18
Company: MONEY SOURCE, INC., THE
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I was approved for XXXX - who keep telling me they sent the approved mortgage amount to my lender in XXXX! 
The Money Source - TMS can not provide any information on the XXXX  process though they have the option available on their website for struggling homeowners. I've contacted them countless times, where I was just encouraged to make the payment myself instead of relying on the approved payment from XXXX. Absolutely horrendous process. I've been kind the entire process and apparently that's the issue for not getting anything resolved. Now I'm sitting with a late payment and all I know is that my lender has no clue what's going on with no one knowledgeable on the XXXX  process or Goverment grants. I'm disappointed

Company response to consumer: Closed with explanation
Consumer complaint received 2021-06-01
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XXXX of 2020 I was put on a trail payment program. I made 3 payments and the bank kept my money. They denied the loan modification and never refunded my payments. Now they want to take away my home. How could they foreclose while collecting and keeping my payments I believe that is illegal. 
See attached proof that payments were received from the bank and their attorney.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-28
Company: Experian Information Solutions Inc.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have continued time in and time out to correct closed accounts account balances information being incorrect and each time its disputed its denied without properly reviewing particularly theres an account with XXXX XXXX that shouldnt even be on my report because the company did not follow the proper channels that the fair credit reporting act follows never received documentation never verified the debit was valid nothing even called the bureau today to see if I can get copy of the documents and no help so this is why Im filing this

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-07-15
Company: Genesis Credit Management, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Sued you without properly notifying you of lawsuit

Complaint:
This agency kept calling and harassing my father to pay this debt that I was n't aware of. So I called to get more information but the agent I spoke with had such a bad attitude and kept yelling at me. I was told that I owed a debt from an apartment that I had moved out of years ago. I asked for validation of the debt so I could have some proof in writing but I never received anything. they kept harassing me several times a day threatening to put negative marks on my report and sue me if I did not give them payment in full over the phone. They marked my report with a collection for the amount of {$3500.00} and a public record for {$1800.00}.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-08-01
Company: DISCOVER BANK
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
I have a 0% APR balance transfer for the duration of a year on my account. I have been paying off each month this balance. On the month of XX/XX/XXXX I made some purchases on my car, which were posted on my most recent statement issued on XX/XX/XXXX. On that statement Discover is charging me interest for this purchases. Since the APR is 0% for a year, and this purchases were posted on this recent statement which is still not due until the XX/XX/XXXX, I should not been charged any interest. I called Discover on XX/XX/XXXX regarding this. I spoke first with an agent which could not give an explanation, and after that I spoke with a supervisor name XXXX which did not provide an legitimate answer. He claims that because I am carrying the 0% APR balance transfer, but then I made regular purchases, because I did not paid the full balance on my last statement, (which by the way, did not include the regular purchases, then I was charged interest for the most recent purchases which were posted on this statement issued on XX/XX/XXXX, not the one issued on XX/XX/XXXX. I should not be subject to any interest since the balance transfer is a different category subject to a 0% APR. This recent purchases are subject to my regular APR but were posted on this last statement which is not due yet.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-09-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
On XX/XX/2020 I sent a letter regarding inaccurate and unknown things on my credit report, to this day over 60 days later I have not received a response yet. I feel like I'm being taken advantage of and being ignored of my disputes. Section 611 ( a ) it is plainly stated that a failure to investigate these items within 30 days gives a reason to immediately remove those items on my credit report it has been over 60 days so they should be deleted promptly. I demand these accounts be deleted immediately or i will file for litigation due to the stress you caused me. My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-07-24
Company: The Bureaus, Inc.
State: IL
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On XX/XX/2020 at XXXX XXXX I emailed a letter to XXXX regarding the FRCA Section 609 ( a ) ( 1 ) ( A ) where Bureaus Investment Group Portfolio is required by federal law to provide - THROUGH THE PHYSICAL VERIFICATION OF THE ORIGINAL SIGNED CONSUMER CONTRACT - I was told that I should be receiving verifiable proof with in 7 business day. I have not received any physical proof that this debt belongs to me. 

I am demanding that Bureaus Investment Group Portfolio deletes any information currently being reported to the credit bureaus immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-05
Company: General Motors Financial Company, Inc.
State: ND
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
The following violations of the US CODE TITLE 15 COMMERCE AND TRADE have been committed by GM FINANCIAL in the contract with : 15 USC 1605.Finance charge defined except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. 15 USC 1603 Credit Transactions, other than those in which a security interest is or will be acquired in real property, or in personal property used or expected to be used as the principal dwelling of the consumer and other than private education loans are exempted transactions. 15 USC 1602 ( L ) Defines the term Credit Card as any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. 15 USC 1631. Disclosure requirements ( b ) If a transaction involves one creditor as defined in section 1602 ( f ) of this title, or one lessor as defined in section 1667 ( 3 ) of this title, such creditor or lessor shall make the disclosures. If a transaction involves more than one creditor or lessor, only one creditor or lessor shall be required to make the disclosures. USC 1662. Advertising of down payments and installments ( 1 ) ( 2 ). As a result I am enforcing USC 1635. Right to rescind ( a ) ( b ) ( c ) ( e ) ( f ) ( g ). GM FINANCIAL DID NOT DISCLOSE MY RIGHT TO RECENED. GM FINANCIAL USED MY CREDIT AND FORCED ME TO MAKE A DOWN PAYMENT. I informed Gm Financial of these violations through a Notice of rescission as well as a CEASE AND DESIST letter that was signed and notarized and 15 USC 1692 was quoted but I am continued to be harassed without addressing these violations. Not to mention the contract they have has no bases as my signature was forged compared to the original contract that I have in my possession inwhich my vehicle is assigned to XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is my numerous attempt to notify you that I am a victim of identity theft and that I wish to inquire about specific entries in my documents that have resulted from the crime. The documents under consideration have nothing to do with any transactions involving products, services, or money that I have made or approved. Assuming no one cares, please erase any information in my credit record obtained through claimed fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-03-16
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
See documents attached. 
WHAT WOULD BE A FAIR RESOLUTION TO THIS ISSUE?

Company response to consumer: Closed with explanation
Consumer complaint received 2022-02-17
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Im baffled at this moment. I have no idea what is going on over there at the CFPB. Ive submitted this same complaint 6th times already. You claim Im not the one submitting it. This to me is crazy. So Im submitting it again hopefully this is for the last time. Experian has not been complying with Fair Credit Reporting Act ( FCRA ). I submitted a complaint/dispute about the information listed below. I was the victim of identity theft & the accounts listed below were opened fraudulently & without my knowledge, consent or authority. I provided them with documents that demonstrated this legal issue but they have ignored these documents. They claim they verified the accounts without providing me with any legal documents, contracts, or verifiable proof they were opened by me. They are adhering to section 605b by blocking or removing them from my report. Additionally they are violating sections 616 & 617 for willful noncompliance & negligence. I need these accounts blocked/removed from my credit file per FCRA. Below are the accounts that need to be removed : XXXX XX/XX/XXXXXXXX, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-04-14
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing this in order to clarify unknown accounts that appeared in my credit report. I checked my credit profile to make sure all the items on there are correct, but there are accounts that have been on my credit for a long time that absolutely should not be there. SO its not ok if I have misleading accounts in my credit report therefore please delete them and try to make it as soon as possible. Thank you

Company response to consumer: Closed with explanation
Consumer complaint received 2020-09-22
Company: Credit Technologies, Inc.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
CREDIT TECH MUST SUE XXXX  XXXX OR BE SUED, FORCE THEM TO RELEASE MY CREDIT FILES.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-21
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I thought I was supposed to receive a letter from you guys but I haven't received anything, I know that you received the letter I sent on XX/XX/2022 but it seems you've just ignored it. I'm seeking help to the CFPB about this matter so you will know this matter is of great importance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-04-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing this in order to clarify unknown accounts that appeared in my credit report. I checked my credit profile to make sure all the items on there are correct, but there are accounts that have been on my credit for a long time that absolutely should not be there. SO its not ok if I have misleading accounts in my credit report therefore please delete them and try to make it as soon as possible. Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-06-01
Company: EQUIFAX, INC.
State: OK
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Equifax continues to report fraudulent and inaccurate information on my report. According to the FCRA i have the right to dispute incomplete and inaccurate information. Also according 15 USC 1681 ( b ) ( a ) ( 2 ) any consumer reporting agency may not furnish a consumer report without the written instructions of the consumer it relates. i never gave written instructions for this item to appear on my consumer report. Please block and remove it. 

1. XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-02-17
Company: EQUIFAX, INC.
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
The account is still reporting inaccurate on my report which needs an immediate action. I have sent letters to the Credit Bureau but still no response was ever received from them. Therefore, Equifax has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time permitted by law. Below are the account that is still reporting on my report : XXXX XXXX XXXX Date Opened : XX/XX/2011 Balance Owed : {$0.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2017-12-18
Company: ENCORE CAPITAL GROUP INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
This company called XXXX XXXX say I have a open account with XXXX XXXX. There is another company who is handling this case I filed Bankruptcy in 2011 the account XXXX XXXX has was discharged chapter XXXX I do owe XXXX XXXX money but not from XXXX XXXX that credit card was paid off or discharged

Company response to consumer: Closed with explanation