Consumer complaint received 2018-11-13
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XXXX XXXX XXXX Attachments Thu, XX/XX/XXXX, XXXX XXXX  ( 4 days ago ) to XXXX Hello this morning I was scammed out of {$110.00} through my CHASE Debit Card and some change by an XXXX IT person who stated his name was XXXX for XXXX but bought stock or coins in your company with my money. I XXXX  XXXX XXXX and the number XXXX which had your companies name. XXXX He stated your company was the financial division to cancel subscriptions and get refunds. After being online with this man for 45minutes I knew something was wrong but by that time I had given him a copy of my debit card and drivers licence. I stopped the call while when he brought a second Mann on the line and said he would complete the cancellation. I saw where he purchased something through XXXX When I called XXXX they said it was nothing they could do at this point to send an e-mail to XXXX. The e-mail never went through. 

I believed him he was so convincing and stated he had to wipe my information from the servers permanently. I transferred most of my money before he got to my account. But I want to cancel any transaction for the following : BTC COINS. 
XXXX code XXXX Ill try to send you the confirmation screen shots. 

Also the second man called the company to provide me with my refund for XXXX as XXXX. They continue to e-mail today. 
You're almost done Inbox x XXXX  Support Fri, XX/XX/XXXX, XXXX XXXX  ( 3 days ago ) Hi XXXX, I saw you completed the personal information part of the verification form. That's great ; you're almost done! XXXX offers a fast and secure way t XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  ( 3 days ago ) I am reporting this company to the Attorney General for Fraud. 

XXXX ( XXXX Support ) Fri, XX/XX/XXXX, XXXX XXXX  ( 3 days ago ) # # - Please type your reply above this line - # # Your request ( XXXX ) has been updated. To add additional comments, reply to this email. XXXX ( XXXX Support ) XXXX  Support via XXXX Sun, XX/XX/XXXX, XXXX XXXX  ( 1 day ago ) to me # # - Please type your reply above this line - # # Hi XXXX, I don't mean to disturb, just checking in to hear if you have any questions or comments about the latest email we sent? If there's anything we can assist you with, reply here and let us know. We're happy to help! 

If you're all set for now, we'd love to hear what you think of the support we provided. Please let us know by answering one quick question below : How would you rate the support you received?

Good, I'm satisfied Bad, I'm unsatisfied If we don't hear back from you well go ahead and close this ticket within the next few days.

Thanks! 

Your friends at XXXX  Here 's a reminder of what your ticket was about : XXXX ( XXXX Support ) XX/XX/XXXX, XXXX IST Hi XXXX, My name is XXXX, I'm a support agent here at XXXX. 

Would you mind letting me know what happened so that I can better assist you? 

I see that you have an unverified account meaning there was no possibility for orders. 

Best regards, XXXX XXXX XXXX XXXX XXXX - The easiest way to buy digital currency I contacted CHASE who temporarily refunded my money but could not guarantee anything. 


They also got a picture of my drivers license stating this is the only way they can identify myself for cancellation and a refund. 


I hope you can retrieve my funds and stop this from happening to anyone else. 

XXXX or XXXX THANK YOU XXXX XXXX

Company response to consumer: Closed with monetary relief