Consumer complaint received 2018-03-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I went to a Bank of America in Amarillo, Texas to cash/deposit a check. This was a check issued by the Texas Comptroller of Public Accounts in the amount of {$4500.00}. The teller informed me that only {$200.00} would be made available today ( 3/9/2018 ). The remaining amount ( {$4300.00} ) would have a hold placed on it until XX/XX/XXXX. She said this was because my account was less than 30 days old. I agreed, received my {$200.00} and a receipt. On XX/XX/XXXX I received a letter from Bank of America stating the hold on the {$4300.00} was now until XX/XX/XXXX. The reason given was " A hold was placed on your check ( s ) because check specific information indicates item may be returned ''. I immediately made a phone call to the Bank of America customer service line. Upon being connected with a " specialist '' I inquired why an additional hold was placed. The " specialist '' stated he didn't know, gave me the same reason as the letter, and he said he couldn't do anything about it. I asked to speak with a supervisor and was told it wouldn't matter because he couldn't do anything about it either. On XX/XX/XXXX the original hold time expired at 9a.m. I placed another call to the customer line to see if I could have my money made available to me. Again I was told there wasn't anything they could do to help me. I was placed on hold to talk to a supervisor, and the line was disconnected by Bank of America after about 20 minutes. With no help from Bank of America I decided to call the Comptroller of Public Accounts Warrant Status Inquiry System. Upon entering my check information I found that the check had been paid by the State of Texas Treasury on XX/XX/XXXX. Bank of America placed a hold on my check because " item may be returned '' on the same day Bank of America received the money from the Treasury. A second call was placed onXX/XX/XXXX to the customer service line. This time I immediately asked for a supervisor because I knew a normal employee would tell me " there isn't anything we can do ''. I was connected with a supervisor after a 15 minute hold. I explained to this person that my check was paid by the Treasury on XX/XX/XXXX and that Bank of America was holding my money under false pretenses. She said " how do I know if you're telling me the truth ''. I asked if she could check the system to see if it showed my check had cleared. She said she couldn't, but that I could give her the number to the Warrant Status Inquiry System. She stated " I'll the number and verify the information you gave me and call you back ''. I agreed gave her my cell number and hang up. It is nowXX/XX/XXXX and I haven't received a call back from the supervisor and the hold is still on my account for {$4300.00}. Bank of America has falsely withheld my money from me for a week now. I've never been so disrespected by a company in my entire life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation