Consumer complaint received 2019-01-11
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/XXXX Chase restricted and close all of our accounts and ended their banking relationship. Chase restricted all access to the accounts from us and stated all deposits and transactions would be denied/ blocked and returned. They refused to give us any of the money in the accounts. They said the account would stay restricted for the next 10 business days then they would close the accounts and the remaining balances would be sent out by check 10 business days. They said they were not allowing any activity at all and that all direct deposits would be denied and sent back to sender. ( we had my XXXX XXXX XXXX daughters federal social security XXXX payment for XXXX  for $XXXX scheduled to be deposited XX/XX/XXXX. 

I got documentation and submit it with a statement that due to the equifax breach my husband and Is identity, financial, everything was compromised and stolen and were being fraudulently used etc. I called chase to update them of this and inform them that this the fraud activity on our account and requested that they appeal their ruling on the claims claims. 
I was informed "They didn;:t't see any errors with the transaction or attempts to authorize a different amount so we We denied your claims because the transactions occurred within your geographical area, you've previously done business with the merchants, the card was in your possession and there were no bad PIN tries, and you monitored your account on chase.com during the time the fraudulent transactions were occurring, but didn;:t't report them to us immediately. The remaining money in your account as well as a direct deposit for $XXXX that we received on XX/XX/XXXX will be held until the closure has been finalized. Your case/ account a final resolution date of XX/XX/XXXX. Any money that is owed to you, will be Issued 10 business days after and a check will be issued and mailed" 
I said "You knowingly accepted the Direct deposit of my daughters federal social security XXXX  payment of $XXXX on XX/XX/XXXX into an account that you restricted/ closed on the XXXX  and have denied any and all access to a the funds? You fraudulently accepted a federal direct deposit 10 days later and have hand it and refuse to release the funds to it and will not release the federal social security funds till 10 business days after the account closure on XX/XX/XXXX? So XX/XX/XXXX is when you stated a check will be issues and mailed to me along with the rest of our account balance essentially 4 months after you accepted it?" 
She said well I don;:t know why it was accepted. I informed her that the fraudulent accepting, garnishing and withholding of federal payments is a direct violation of the FDIC laws and regulations, as well as the COCO Electronic Funds act. Etc. Any errors of federal are required to be resolved and funds released within 24-48 hours. Also I want to dispute the decisions made on my fraud claims as they they were a result of identity theft that you were notified of with the police report number and documentation. Those transactions were fraudulent. I also notified you that all of my financial accounts and identifying information had been changed that I was not monitoring my account when these transactions had occurred. You were given all the documentation of the fraud including the statement from equifax that my information that was compromised in the credit reporting agency breach. This included access to all my financial and personal accounts. 
that last correspondence was Tuesday XX/XX/XXXX I have yet to correspondence or reply to my requests. Nor have they given me access to/ released any of our funds which include the federal SSI payment, all of the funds from the fraudulent transactions on all 3 of our closed checking accounts, and all of the remaining account balances that were in the account and not part of this fraud when the account was restricted and closed.
I will be obtaining legal counsel and starting legal proceedings if this is not resolved soon. I will also be starting proceedings with the department of social security, the department of disability, and the consumer financial protection bureau as this is a violation of our rights.

Company response to consumer: Closed with explanation