Consumer complaint received 2023-09-02
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Hello, I am writing to you in desperation after being denied any help from the major financial institution that is Chase Bank. I was recently the victim of XXXX  and identity theft. Chase is refusing to reimburse my money and continues to deny my claims 30 days later. My entire life savings has been wiped out and I am now in debt. 

Here is a timeline of events that took place Saturday night/ Sunday morning XX/XX/XXXX and XX/XX/XXXX in XXXX XXXXXXXX, Texas. 

I lefXXXX XXXX XXXX XXXX  around Midnight at XXXX XXXX XXXX XXXX and went to XXXX 's at XXXX XXXX XXXX with several friends. Once arriving at XXXXXXXX XXXX XXXX XXXX I used my card twice for drinks XXXX for {$43.00} And again at XXXX cst for {$65.00} From this point on XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

The detective I'm working with : XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX Police Department XXXX | XXXX The following stolen : Corporate Credit Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Card XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX in cash between ATM and what I had in my wallet at the time After reviewing charges with the bank this is a timeline of the fraudulent charges : Debit Card XXXXXXXX XXXX XXXX Transaction XX/XX/XXXX - XXXX XXXX - {$14.00} ( Detective ) I vaguely remember being at the gas station with this woman who forced me into her vehicle Next charge was using my cellphone for XXXX XXXX payment to XXXX XXXX XXXX Bank record shows sent to name - XXXX {$1000.00} ATM withdrawals XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX {$1000.00} XXXX {$1000.00} XXXX ( I visited the ATM / bank branch and the XXXX XXXX XXXX XXXX mentioned the XXXX would need to be the ones to force Chase to pull camera recordings from the ATM etc. ) Series of charges on my Chase cards ensued : XX/XX/2023 XXXX XXXX XXXX # XXXX XXXX XXXX Texas {$380.00} XXXX XXXX XXXX XXXX TX {$1000.00} XXXX XXXX # XXXX XXXX, TX {$1000.00} XXXX ( cash back {$1000.00} + {$3.00} purchase ) XXXX XXXX XXXX XXXX, TX {$1000.00} - XXXX cash back {$1000.00} + {$3.00} purchase ) XXXX XXXX # XXXX XXXX TX {$1000.00} ( cash back {$1000.00} + {$3.00} purchase ) XXXX XXXX XXXX XXXX TX {$1100.00} XXXX purchase {$1000.00} cash back {$100.00} ) XXXX XXXX XXXX XXXX XXXX TX {$22.00} XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX {$400.00} XXXX XXXX XXXX TX {$1000.00} XXXX XXXX # XXXX XXXX TX {$750.00} XXXX XXXX XXXX XXXX TX {$1000.00} ( purchase {$3.00} + {$1000.00} cash back ) XXXX XXXX XXXX, TX {$1000.00} ( purchase {$3.00} + {$1000.00} XXXX back XXXX XXXX XXXX XXXX XXXX, TX {$120.00} I also had 3 additional XXXX XXXX, Tx charges made on my corporate credit card image.png I believe these similar stories are what happened to me : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX? XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chase bank will not work with me to return my funds until there is a police report to share back with them I am minus {$5600.00} in debit. This is all evidence based fraud and I am another victim of what seems to be a crime growing in popularity in XXXX. 

Please call me if you can help Thanks XXXX XXXX XXXX

Company response to consumer: Closed with explanation