Consumer complaint received 2017-12-28
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I am writing you now in hopes that a full investigation can be done on Bayview Loan Servicing for almost two years I have been trying to sell my home. With Bayview Loan Servicing each and every Ratified Sales contract fell through due to slow processing. Bayview will continuously request a new appraisal, submittal of new documents, they would assign new Asset Managers of which I had 4 or more. In all instances my entire file did not transfer and the newly assigned Asset Manager would be clueless of my file and documents sent or they would say they are not in receipt of my Hardship Letter, HUD-1 or other documents. By the time they would assign an Appraiser for my property either my documents expired or the buyer would terminate the contract and I would have to restart the entire process. As of last year XX/XX/XXXX under the new administration the Making Home Affordable Program went away XXXX kept referencing and processing my documents under such program once my package went to the underwriter they caught the error and again I lost another contract. Because this has not happened to just me I am pleading that CFPB and all regulating agencies do an entire investigation on Bayview Loan Servicing. Bayview even posted signs on my property which was illegal as if my home was in foreclosure on numerous instances which inhibited my ability to off load the because potential buyers thought the home was going to be put up for auction. Somebody please, please do an investigation and more importantly please help me fast forward the Deed in Lieu my current Asset Manager name is XXXX XXXX comes now because the Making Home Affordable Program went away Bayview is only offering XXXX to the 2nd Lien Holder vs. the XXXX which is stalling the sale of my home. I am at a wits end on what to do my file has been under review since XX/XX/XXXX with Bayview Loan Servicing and Real Time Resolutions with no end in sight. I am a single mother of XXXX children I can no longer sustain this property paying ancillary costs associated with the property and take care of the basic necessities for my children. This is absolutely insane. 

What Bayview is doing is unlawful it should not take two years to sell a home nor should it take an inordinate period of time to get a Deed in Lieu processed. 


Time Line for the Sale of XXXX XXXX XXXX XXXX Maryland XX/XX/XXXX listed property with XXXX XXXX for {$430000.00} XX/XX/XXXX received offfer from XXXX for {$430000.00} XX/XX/XXXX ratified offer at {$430000.00} XX/XX/XXXX received approval from XXXX for sales price of {$430000.00} XX/XX/XXXX received approval from Bayview for sales price of {$430000.00} XX/XX/XXXX bank came back at {$430000.00} with no seller subsidies XX/XX/XXXX Bank came back for a second -me at {$490000.00} XX/XX/XXXX buyer sent us a release and was signed by Ms XXXX on the XX/XX/XXXX received conditional approval and Investor schedule instructing me to reduce the price every 21 days - Asset Manager stated that Investor Schedule was invalid and that they were waiting on Appraisal XX/XX/XXXX received an offer from XXXX XXXX XXXX for {$410000.00} XX/XX/XXXXXXXX received an offer from {$410000.00} XX/XX/XXXX - received an offer from XXXX XXXX XXXX XXXX for {$310000.00} XX/XX/XXXX - Submitted package to be considered for Deed Lieu to date it is still under review with no end in sight. Is Bayview simply trying to foreclose on this property vs. offering a true work out option Unfortunately your portal would not allow me to upload all the Sale Contracts and Repeated Application requests by Bayview I would be willing to provide them

Company response to consumer: Closed with explanation