Consumer complaint received 2020-05-16
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
my name is XXXX XXXX XXXX credit card company name is Well Fargo card number XXXX my address XXXX XXXX XXXX XXXX California XXXX I do have a problem with this company credit card my account with this company let some one keep changing my account address in XX/XX/XXXX i got the letter from well fargo card said my balance was transfer {$1500.00} was sent back to XXXX XXXX XXXX which I didn't know anything about it I call and talk to a well fargo credit card employee her name is XXXX on XX/XX/XXXX at XXXX XXXX talk to her about my concern said I have to go to the well fargo bank in person to verify who I am and she will she send me a new credit card and all that was taking care of everything was going ok until some time in late XXXX I got the letter from the well fargo bank I did call in XX/XX/XXXX talk to a guy sorry forgot what his name is and than I found out my address was change to New Jersey address he I have to paid my bill I am agree to pay my bill but I do need a statement on my bill he said he can't tell me or send me that I asked for a credit card fraud investigation or speak to his Manager he said the manager busy right now he will call me back I'm keep waiting for a week no one call I call again same thing again I said I don't get my bill or my statement XX/XX/XXXX they research team try to reach me on XX/XX/XXXX at XXXX XXXX  I call and talk to XXXX XXXX about the concern again they said I didn't paid my bill I told them I wasn't have received any bill or statement from well fargo or any information form you guys until I have this letter again she no one have report about my concern again I ask her to send me a statement so I can pay my bill, I want everything mail to me in letter and I want to know why My account have changing again she said she will send my request to her investigation team and in couple weeks later I got a letter from well fargo said my request is have send to investigation team and it said Fraud department said how ever no transaction were reported as fraud My point is want to see what I pay for or double check my statement i don't have any of the information well fargo credit card department keep refused to send me a statement the only thing they send was amount of {$990.00} and paid XX/XX/XXXX {$990.00} send to well fargo I fell like this company is hiding something form Me the way they handled my concern like a Fraud company I have wait for them to send or mail me a receipt to show me my bill is pay off still they didn't send or mail me any information about it I call in on XX/XX/XXXX at XXXX talked to XXXX about my credit card information and want to close it she my card was close in XX/XX/XXXX from XX/XX/XXXX I didn't got my bill or statement how can I paid my bill and the are changing me for late fee and this is all their fraud to make money on consumers OMG with out my proved or knowledges the more I talked to this company the more concern I have the more worry that I have to carry on don't know what next will happen to me with this company I did asked for a copy letter send to me proved when my account was closed and who closed it and my receipt show that I paid everything off I only got the letter said is closed but nothing about my current balance paid off and this is very unprofessional what this company did to Me I holing you can help Me out and take care my concern so I can sleep good at night Thank You Best Redgard XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation