Consumer complaint received 2022-02-18
Company: Santander Consumer USA Holdings Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I have had this loan with Chrysler Capital since XXXX of XXXX. I am filing this complaint because Chrysler keeps trying to state that this loan was not predatory and so on. First and foremost I was completely taken advantage of a the XXXX dealership and not only that I was overcharged about XXXX  on what I should have paid on this. As a single mom and under duress since I needed a new car and was in a bad place after divorce I took this loan and it has been the biggest regret of my life. XXXXSANTANDER/ Chrysler Capital should be ashamed and they have been investigated multiple times and have had to pay fines. But I am attaching the letter from them after XXXX. They claim that the loan was not predatory but it clearly was and they actually prove that in their letter since it clearly shows how much I have struggled to even pay this loan. Not only that the car I have had to spend over XXXX   on repairs on from the head gasket to the transmission and cat converter non of which was covered in warranty. I also cancelled the extended warranty and gap insurance 2 months after purchase which was supposed to be credited on my account. in XXXX which seems they never did either. Also when they claim this loan was not predatory then why has it been so difficult for me to make payments which is clearly proven in the letter they sent to me. I can barely pay for this and as a single mother of 2 this loan has drained the life of me and been a constant stress. Chrysler has been nothing but horrible and dismissive. To date I have paid them over XXXX  for a XXXX   car ( owing another XXXX  ) and still all my money just lines their pocket with interest. I could never refinance since the car has always been underwater as well. I do not want this to happen to any other person and that is why I am sending this and that is why I am showing where the issues are. If this was an easy non predatory loan then I would not have 32 late payments. All of my other bills are paid on time. Honestly I should have never been approved for a XXXX payment. There is no way I could make it. XXXX is what I should have been approved up to. While Chrysler Capital tries to place blame on everyone but them it is quite clear they also hold liability here and are preying on struggling people. Also they sent me an email on XX/XX/XXXX stating they had options to help me on my loan and when I called them they just stated they have nothing to help with and they just email that out to have you call in. False advertising Dear XXXX, Chrysler Capital is pleased to service your vehicle account. Our goal is to make your experience with us a positive one. 

Based upon a review of your account it appears that we may have assistance for you. We are here to help you but need to speak with you to discuss these options. 

Please contact us at XXXX, Monday through Friday, between the hours of XXXX XXXX. XXXX XXXX., CT, or Saturday, from XXXX XXXX. XXXX XXXX., CT, to speak with a customer service representative regarding your account. 

We appreciate your business and look forward to assisting you with your auto finance needs. 

Sincerely, Chrysler Capital I want the CFPB to use this information to educate people and investigate into these practices that Chrysler denies. I have already started a private XXXX page for people to share their stories about this and I am in discussions with an attorney. For either working on my case about predatory and discriminatory actions towards women specifically. I have learned a valuable lesson and I am smarter on this now and see how I was taken advantage of. Chrysler Capital needs to pay for how horrible of a company they truly are. Their reviews are the same all BAD. I am not alone in this and this company has the worst customer service and values I have ever dealt with. I will be posting all over the internet the letter they sent me. No one likes to show that have struggled to pay a car loan but this loan has destroyed my life and one I still can't get away from because how under water it is. I am sick to my stomach how this company has taken my happiness and ability to give my kids things to pay for it and at that point barely pay it. I took a huge pay cut in XXXX but this company will never refinance or do anything to help customers. They just offer XXXX  extensions which gives them more money in interest. It does not help the customer. I will never buy a XXXX XXXX ever again and I am working with people to expose that I am not the only one this company has destroyed.

Company response to consumer: Closed with explanation