Consumer complaint received 2019-11-24
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
THIS COMPLAINT IS IN REGARD TO INACCURATE INFORMATION EXISTING ON MY XXXX/XXXX XXXX CREDIT REPORT. THIS COMPLAINT IS AGAINST SYNCB/SHOPHQ PLCC AT THIS TIME. 
This is a complaint arising under Sections 5 ( a ), 5 ( m ), 13 ( b ), and 16 ( a ) of the Federal Trade Commission Act ( FTC Act ), 15 U.S.C. 45 ( a ), 45 ( m ) ( 1 ) ( A ), 53 ( b ), and 56 ( a ) ; the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681-1681x ; and the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692-1692p, to obtain monetary civil penalties, a permanent injunction, restitution, disgorgement, and other equitable relief for the Defendants violations of the FCRA, the FDCPA, and Section 5 of the FTC Act.

SYNCB/SHOPHQ PLCC provides consumer personal credit reports to regional and national credit grantors, attempting to issue both commercial and consumer credit. SYNCB/SHOPHQ PLCC regularly furnishes consumer credit reports to Creditors electronically. SYNCB/SHOPHQ PLCC is an entity who regularly and in the ordinary course of business furnishes information to one or more Creditors about its transactions or experiences with its consumers.

SYNCB/SHOPHQ PLCC routinely receives complaints from consumers who claim they do not owe the debt or that an account is invalid or incorrect. In numerous instances, I have notified SYNCB/SHOPHQ PLCC at the address specified for such disputes that SYNCB/SHOPHQ PLCC is reporting inaccurate information concerning my consumer credit. As a victim of identity theft I expect the information in my consumer report to be accurate and my disputes taken seriously.

SYNCB/SHOPHQ PLCC has continued to report inaccurate information to the Creditors even after receiving such notice and accompanying proof. In numerous instances, I have disputed the information appearing on my consumer credit report in writing to SYNCB/SHOPHQ PLCC. SYNCB/SHOPHQ PLCC receives most notices of disputes from a consumer in electronic format, through automated consumer dispute verification ( ACDV ) forms provided on SYNCB/SHOPHQ PLCC S website.

Pursuant to Section 623 ( b ) ( 1 ) of the FCRA, SYNCB/SHOPHQ PLCC, as a furnisher of information to the Creditors, is required to conduct an investigation of the disputed information upon receipt of a notice of dispute from a Consumer. For certain types of disputes, such as those where the consumer claims the account is not his or hers or belongs to someone with a similar name, it is SYNCB/SHOPHQ PLCC s policy and practice only to compare the name, social security number, date of birth, and address in SYNCB/SHOPHQ PLCC s computer database with the information provided on ACDV forms. Where three of the four items match, SYNCB/SHOPHQ PLCC will report to the Consumer that it has verified the information it furnished as accurate. It is SYNCB/SHOPHQ PLCC s policy that only after the consumer has alleged the same type of account inaccuracy more than four times will the matter become assigned to a supervisor to do further investigation. Because SYNCB/SHOPHQ PLCC collects accounts that are often old, information in its computer files may not be accurate for a variety of reasons, including incorrect updating of addresses, errors in recording names and information, and problems with the original Creditors records.

In disputes involving identity theft or fraud allegations, SYNCB/SHOPHQ PLCC s policies provide that if the existing account codes and notes in its records do not contain any reference to a prior claim of fraud, SYNCB/SHOPHQ PLCC will verify the previously reported information without conducting any investigation prior to such verification. In numerous instances, despite written or oral notification from consumers disputing the accuracy or completeness of alleged debts, SYNCB/SHOPHQ PLCC continued to furnish the information to the Creditors without communicating that the information was disputed by the consumer. Section 623 ( a ) of the FCRA describes the duties of furnishers to provide accurate information to Creditors. Section 623 ( a ) ( 1 ) ( B ) prohibits furnishers from providing information relating to a consumer to any Creditor if i. the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ii. the information is, in fact, inaccurate. In numerous instances, I have contacted SYNCB/SHOPHQ PLCC at the address specified by SYNCB/SHOPHQ PLCC to dispute information furnished by SYNCB/SHOPHQ PLCC to a Creditor and to notify SYNCB/SHOPHQ PLCC that the information is inaccurate.

In numerous instances, I have also provided information such as the consumers drivers license, social security number, and/or proof of residence to confirm my identity. The acts and practices alleged above constitute violations of Section 623 ( a ) ( 1 ) ( B ) of the FCRA, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). Pursuant to Section 621 ( a ) ( 1 ) of the FCRA, 15 U.S.C. 1681s ( a ) ( 1 ), the acts and practices alleged above also constitute unfair or deceptive acts or practices in violation of Section 5 ( a ) of the FTC Act, 15 U.S.C. 45 ( a ).

Under Sections 13 ( b ) and 19 of the FTC Act, 15 U.S.C. 53 ( b ) and 57b, I am able to recover all equitable and ancillary relief as it may deem appropriate in the enforcement of the FCRA, the FDCPA, and the FTC Act, including the ability to order rescission or reformation of contracts, restitution, the refund of monies paid, and disgorgement to deprive a wrongdoer of ill-gotten gain.

Section 621 of the FCRA, 15 U.S.C. 1681s, authorizes a Court to award monetary civil penalties of not more than {$2500.00} per violation for each violation of Sections 623 ( a ) ( 3 ) and 623 ( b ) of the FCRA.

I want SYNCB/SHOPHQ PLCC to remove these inaccurate items.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation