Consumer complaint received 2018-08-23
Company: Receivables Performance Management, LLC
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I discontinued service with XXXX back in XXXX of XXXX. I was advised over the phone that if I had a remaining balance, they would reach out to me via letter with the amount and how I could take care of it. I received a letter two months later from them in XXXX stating I had a balance of XXXX. I contacted XXXX and requested if I can make this balance in several payment increments and was advised that would be fine. I went online and made my first payment of XXXX in XXXX. However several weeks later, I received a call from their collections team stating that in order to prevent negative credit reporting that I need to make an arrangement directly with them because I would not be able to make payments anymore since my account is now officially cancelled with XXXX. I set up a payment plan with the representative over the phone to be automatically deducted bi-weekly in the amount of XXXX from my checking account ending in XXXX on XX/XX/XXXX. The first payment would start XX/XX/XXXX. I recently received an alert this past Saturday ( XX/XX/XXXX ) from my credit reporting profile that Receivables Performance Management on behalf of XXXX reported this account as derogatory, which I was told wouldnt happen since I set up a payment plan with them to take care of the balance. I called in and was informed this happened because 2 payments were returned due to NSF from this account. This was startling because I received no calls, emails, texts, or mail to state that they were unable to successful debit my account. Furthermore, I knew I had more than enough funds to cover this payment on XX/XX/XXXX and XX/XX/XXXX. I contacted my bank to see what happened and she confirmed that there were sufficient funds and that they never received an ACH Debit Authorization in the amount of XXXX from XXXX or Receivables Performance Management. I have spoken with 4 different people from this company that have given me the run-around, disconnected me, cold-transferred me, and placed me on countless holds. When you call this company, they answer by instantly placing you on hold. Very bad customer service. I directly contacted XXXX today on XX/XX/XXXX and escalated. The representative took a payment over the phone while I had my personal banker on the phone for a payment in the amount of XXXX and it cleared both ends. When I inquired about the negative reporting to XXXX, she stated Receivables Performance Management is a third party collection company that they use and I would have to dispute with them directly. The representative from XXXX said I can make payments directly to XXXX going forward because of my negative experience with Receivables Performance Management, however my credit report is still affected so I will need to dispute with them. Therefore, I contacted RPM and was informed to email them information of my bank statements to show there were no attempts to debit my account and to show that I had enough funds to cover the payment increments of XXXX in order to remove negative reporting. I am just trying to come to a resolution and remove this negative reporting from my credit profile. I sent them copies of my bank statements to show that there was enough money in the account before and after you authorized payment. It also shows no attempt from XXXX or Receivables Performance Management to collect a payment until today ( XX/XX/XXXX ) which was the payment I made over the phone. I was advised to email this company a copy of my bank statement to rectify the issue and someone would contact me within 48 hours. Nobody contacted me, so I contacted them in 72 hours to follow up and no one knew what was going on. I was advised that someone would call me back within 30 minutes and I have not received any call. XXXX should of never transferred my account when I was told that it was ok to make payments until balance is paid in full and Receivables Performance Management should of never reported this account negatively after ACH payment agreement was made, which I was told wouldnt affect my credit report negatively. 



Name : XXXX XXXX XXXX XXXX Contact number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation