Consumer complaint received 2023-12-08
Company: JPMORGAN CHASE & CO.
State: VA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Received unwanted marketing or advertising

Complaint:
I received an email from Chase XXXX  XXXX telling me, " It looks like you have new activity on one of your accounts You haven't used this account in more than 6 months. Head over to XXXX XXXX to make sure you recognize this activity, and if you don't, see how we can help. '' So I clicked on the link supplied. Then I logged in. It told me that there was a charge on one of my credit cards ( XXXX XXXX ) for {$5.00} on XX/XX/23. It then said that if I don't recognize this that I should contact them immediately. So I logged into my XXXX XXXX account and I didn't have any charge for {$5.00}. I called XXXX XXXX  credit card services and spoke to someone. They told me that there was no charge for {$5.00} and that my account had not been inactive for more than 6 months. 

Then I went back to Chase XXXX XXXX and looked for a phone number to contact them and ask them why they were sending me false reports. " If you have questions, feel free to call us at XXXX ''. 

So I called the number. It was some scam. It starts off by asking me if me or anyone in my family is age XXXX or over, if so please press XXXX. I didn't press anything. Then what sounded like a person named XXXX or XXXX came on the line telling me congratulations I am qualified for a free ( some sort of medical device ). I attempted to interrupt this " person '' saying no, no I don't want to buy anything, stop, hello, stop. The fake person just continued to finish the sales pitch. 

Then I hung up and found a new number to contact Chase. I explained to them in great detail everything that transpired. They kept trying to tell me that I need to contact XXXX. I told them that the phone number that I was given to call,XXXX was provided to me on their website, chase.com They kept telling me that I needed to contact XXXX. Then they transferred me to someone else within Chase. I went over all of the detail again. Again, they tried to tell me that I needed to contact XXXX. 

At this point, I'm not even concerned with why they sent me a false report telling me that there was a {$5.00} charge on an account that had been inactive for 6 months. I'm more concerned about why their website, chase.com is sending people to a scam operation via the XXXX. Again, they told me I needed to contact XXXX. I told them that this was on their website Chase.com and only people within Chase have access to their website and only they are able to put up or take down links, because it's on their website, not XXXX 's website. They then tried to transfer me to someone else at Chase, but they really just put me through to another automated system asking me to enter in my credit card number. This doesn't have anything to do with my Chase Credit Card, it has to do with a XXXX XXXX  credit card so my credit card number is irrelevant. I pressed 0 and then 0 again and finally got ahold of someone. I explained this all over again and they told me that I needed to contact XXXX. I told them that it was their website that is sending their customers to a fraudulent phone number for what appears to be a scam. I told them that I would be filing a complaint with the appropriate agencies.

Company response to consumer: Closed with explanation