Consumer complaint received 2020-01-29
Company: Ocwen Financial Corporation
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My husband passed in XXXX ... he earned over 65 % of the household income in our home. He was also the sole borrower on the first lien mortgage on our home, that is currently in foreclosure since XXXX. When the foreclosure first started, OCWEN offered a stream-line modification ... which if we had ageed, would have required that the estate make a $ XXXX balloon payment in 15 years. what middle class person could ever agree to those terms? especially since the family had just lost 65 % of their annual household income less than 1 year prior. so we hired a lawyer, XXXX XXXX. He advised us that OCWEN would only agree to a loan mod at this point, if someone FIRST applied to assume the loan and THEN AFTER THAT POINT, apply for the loan mod. SO ... the bank was first willing to offer us a loan mod without even so much as an application filled out by the estate ... but now we have to assume the loan, and then hope you approve us for a loan mod? Is this some strange attempt to get a living person on the hook for the foreclosure judgment? So we continued to fight in court as hard as we could. Present day, I am living in the home with my daughter and her XXXX small children. We make about XXXXannually between the two of us, so we have to income now to start paying back the bank. I called the foreclosing attorney, XXXX XXXX and advised that we think we can afford to make the mortgage performing again, and they emailed me a loan mod application, no mention about any assumtion. I filled out the application and submitted it back to the foreclosing attorney along with supporting documentation. The mediation paralegal, XXXX XXXX, emailed us back confirming that their office got out documents, and that they also forwarded the documents to OCWEN for review. I emailed their office several times asking if they will be adjourning the XX/XX/XXXX court date in light of the pending review of our loan mod documents, and their office replied stating that OCWEN has not advised that a full loan mod package was in receipt, so they will not be consenting to an adjournment. I advised that THEIR OFFICE advised that they got my package and sent it to OCWEN. They still advised that they can not stay the court proceeding until their client advised the package was complete for review. SO ... ive spent the past 3 days calling OCWEN ( inclusive of today ) ... ive tried around XXXX, XXXX and today at XXXX eastern time ... on each call i was told that the specific single person that I needed to talk to was unable to be reached and no one else could help me. Even when i said " you are trying to foreclose on me and Ive been trying to figure out how to pay you and make the loan performing again, and no one will even talk to me '', they still wouldnt help. Im just trying to modify and pay my loan ... im not even disputing the amount due. It is my belief that they are in current violation of dual-tracking and I need some help. We can not lose this home ... my daughters son is XXXX and is finally getting used to the home and the school and is enrolled in services in the local school ... it is imperative to his well being that we save the home and not leave. Please help us ... we are getting no where on our own.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation