Consumer complaint received 2018-10-24
Company: FCI Lender Services Inc.
State: IL
Product: Debt collection
Sub-product: Mortgage debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
FCI Lender Services and XXXX XXXX XXXX XXXX have tried for 10 months to collect XXXX  dollars in fees that transferred over from my prior servicer XXXX Company. I have been disputing these charges for 8-9 months. XXXX XXXX XXXX had knowledge that the fees were incorrect but chose to still try to pursue collecting them from me, even going as far as sending a demand that I pay them or risk losing my home. It has finally been determined that the fees are invalid, but XXXX XXXX XXXX has not removed them from my balance and now are blocking the sell of my home to another buyer because I disputed the fees. Below is their correspondence. ********************************************** From : XXXX XXXX XXXX  : ( XXXX ) Sent : Monday, XX/XX/2018 XXXX XXXX  To : 'XXXX XXXX ' Cc : XXXX ; XXXX XXXX ( XXXX ) Subject : RE : Corp Advance Fees XXXX XXXX  FW : Loan Fees ( ID : XXXX - Loan : XXXX - Perf ) - Contract Documents ****************************** XXXX , I am not reneging on an agreememt. XXXX  AND FCI NEED TO ADVISE WHAT THE CORRECT PAYOFF IS PERIOD> YOU TRYING TO FORCE THESE FEES ON ME AND BLOCK THE SALE OF THE HOME IS ILLEGAL AND FRAUDULENT.

************************************* From : XXXX XXXX [ mailto : XXXX  ] Sent : Monday,XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX : ( XXXX ) Subject : Re : Corp Advance Fees XXXX XXXX  FW : Loan Fees ( ID : XXXX   - Loan : XXXX - Perf ) - Contract Documents *********************************** XXXX, XXXX is incorrect in their assessment. The corporate advances totalled over $ 5k but your charges were not that much. Your charges include tax advances, penalties associated with the taxes, and other misc fees. Obviously those are collectible.

We discussed this and you agreed to accept those fees if I assisted you with the sale. Now you are trying to reneg on our agreement.

Well if you are backing out on your agreement then you need to read your contract closely. Under the contract, it says we do not have to execute a deed until AFTER receiving the payoff.

So therefore, we are not giving your title company a deed prior to your closing. Send us a full payoff first. THEN we will send you a deed.

Second, I am referring this to our attorney today since you are seriously delinquent and failed to cure the default letters we sent you. We will be adding attorneys fees to the payoff while we review the corporate advances line by line to make sure they are accurate and remove any that arent.

Regards, XXXX XXXX   *************************************************** On XX/XX/2018, at XXXX XXXX, XXXX XXXX XXXX : ( XXXX  ) <XXXX> wrote : Mr. XXXX XXXX XXXX  has confirmed that the corp advance fees that were transferred earlier in the year are invalid. They told me FCI did not immediately respond but contacted the XX/XX/XXXX advising they would address the issue. As of today, they have not. Please see the chain below and email attached with my communications to the lender and XXXX. Please advise on how we can get this resolved.

Also, we are scheduled to close this week and we need a payoff asap. Because this is the third time we have tried to close I need my balance correctly reflected per my attorney should closing not commence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation