Consumer complaint received 2022-01-09
Company: JPMORGAN CHASE & CO.
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/XXXX To Whom it may Concern, I had went to Website entering XXXX XXXX on XX/XX/XXXX. I seen 1 bottle for XXXX after the deceitful website it put me as ordering 7 bottles for XXXX in which was a scam of course no way would I order 7 bottles the first time trying it Right. 
Then I was auto signed up for not even sure XXXX monthly some membership. After thinking I had ordered just 1 bottle I check my Bank Account with Chase in which I have bank for over 25 years. I seen the transaction on my acount fro XXXX, XXXX on XX/XX/XXXX so I called Merchant back ASAP within 10 mins. I explained that I only ordered one bottle and was charged XXXX. XXXX which I did not authorize the Rep. lied and said it was already on truck for shipping. I said you are now lying to me and I wanted them to cancel entitre due to been deceitful and dis-honest. He laughed and said no he can't cancel order I told him I was going to call my bank to dis-pute charges. He said when you get the products send it back and then I can get a refund which is incorrect. I have proof of Ordering Confirmation, Shipping Confirmation in which I received product 2 weeks later with all 7 bottles in 1 bag, I have comformation I refused products thru my Postoffice they gave me a tracking number in which I followed it and it was sent back to thier warehouse in which it was delivered on XX/XX/XXXX. So I tried to get my money back from my Bank Chase that was another horrible experience I had called claim Dept and had them do a investigation as process is which no one from my bank every called me to ask any questions at all, if they would have I had all documentation needed to prove my case, So this tells me some within the Claim Dept. lied saying they did an investigation and did not and then favored judgement for Scammimg Merchant. I uploaded all supporting ordering, shipping, re-fusal of product thru my postoffice tracking information that product was delivered back to Merchant XX/XX/XXXX documention called them back to re-open case # XXXX at leaset Claims Dept with Chase said they can't re-open case the Merchant sent in Concrete evidence that suppotrs purchase I said I never said I did not order pruduct I ordered 1 bottle of XXXX XXXX not 7 bottles and a Membership 5 or six times and went into the bank personally with my husband. I could believe the Branch Manager in XXXXXXXX XXXX WA. her name is XXXX XXXX XXXX. She did not even do so much as bring up our account on her computer She said " Well you pushed the botton and I never order anything on line myself " This can't be handled at Branch Level and there nothing she can do, it has to be handled at the Claims Dept. in which that was my first step waging a dis-pute on XX/XX/XXXX, So My Bank said `` You can't get your money back and we can't help you " Also I told XXXX Branch Manager that if she can't help we can " trust this bank to protect our hard earned Money I told her would would then certainlly switching banks then She said " Do what you need to do '' I told her we have called Merchant is a scam and and is not workable at all. I need help to get my help getting my money back. XXXX, XXXX = XXXX I am not rich I don't have money to throw away. Please help me XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief