Consumer complaint received 2021-09-28
Company: Alpha Recovery Corp
State: CO
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
Alpha Recovey corp representing the XXXX XXXX  XXXX appartment complex. 



Constant noise from other tenants, trash all over. Compained multiple times to office about noice and trash with 0 to little responce. See pics trash was left in hall way for a week and the food was left there for 4 days and wild animals were going through it as you can see in the pic of the food that was left because those people moved out. Cigarette butts all up and down the entrance ways and it took until the reginal manager to come and see it before ot was takin care of. Will not do anything about noice violation and people play there loud music in there cars late in the night. No washer and dryer in units and they charge XXXX a month for very small 2 bedroom apartments. When AC is on it blows dust all over. Dog XXXX all over the grounds that others do not clean up. Someone tried to give my daughter drugs when we would walk outside. Wash room has 1 washer and dryer in building and its constantly used and people leave there laundry in there well past the times. I was up till XXXX doing laundry becuase they just left it there. This is no XXXX  and XXXX  to turn into the slums. Homeless walk through there all the time. They claim to have a security company but there never around no 0 security. I had to put in a police report because people were using the parking lot to drag race in a XXXX mph zone. Took pics and they did nothing about it. They have a predictor tow truck company towing people. They towed my car illegally because my car was reported to the office to not tow due to use moving from texas and covid regulations allowed me time to get tags by appointment do to regulations and they did not relay info to there tow company who did not follow covid regulations set by the DMV and the state. We bought a house luckly and got the hell out of there and they expect me to pay 3 months in fees and pay for a replacement of a 2 year old carpet. I filed a report to XXXX  and to code enforcement. They lied to the XXXX  but i sent the XXXX  the pics and emails for each violation. I am waiting now for there corperate office to call before i file a law suite against this complex. Next will the the Colorado housing authorities and the local news. SO if you are looking for a place to live DO NOT COME HERE. They have other locations north and to the west that better or anywhere else would be a better place over this one. This place caused us to much XXXX  and a lot of missed sleep and i am a XXXX XXXX XXXX and i work XXXX a day monday to friday doing XXXX XXXX  and XXXX  and i was always tired because of the lack of sleep due to constant noise and loud music. This is how this place treats me for the service i do for others and as a veteran who served the country. Also added a new photo of XXXX XXXX  going down in this place. Do not live Rent here is outrageous for the small units with NO WASHER AND DRYER AND THE PLACE IS TRASHED. Look at your sinks in the morning after AC is running. They are covered in dust the next day from lack at proper AC cleaning. We were constantly sick with XXXX do to this. Now that we are out we are fine now. Ill be reporting this to the health dept as well Also i have reported multiple emails to there so calles security company and never got a respone back. They do not patrol they do nothing for security. Call the police on ALL noice complaints or issues and keep the police records. I did and i have the records. 

And under Colorado right to quite law the appartment complex is responsible for dealing with noice complaints not the residents. Them claiming that tou have to call the security company is FALSE. They are liable for the issues and they have to correct them. 

The collection company also acted as a lawyer saying its not a law and i didnt know anything.

Company response to consumer: Closed with explanation