Consumer complaint received 2023-02-15
Company: JPMORGAN CHASE & CO.
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Wednesday, XXXX XXXX, XXXX Consumer Financial Protection Bureau 1700 G St. NW Washington , DC XXXX Dear XXXX, Re : Complaint against JP Morgan Chase relating to identity theft and fraud on my checking account # XXXX, losing US {$88000.00} The purpose of this report is to file a Complaint against JPMorgan Chase relating to fraud and identity theft, where I lost from my account a total amount of US {$88000.00}. This was the total amount in my checking account as of XX/XX/XXXX. 

My name is XXXX XXXX. I am a US citizen currently living in XXXX, XXXX, holding a U.S. passport no XXXX. I have a checking account # XXXX with JP Morgan Chase, which I have maintained for over 25 years. 
Summary : The fraudulent activity in my JPMorgan Chase checking account started on XX/XX/XXXX, and by XX/XX/XXXX, the account had XXXX funds in it. 
This first time I came to know that my account has been hacked and that I have been robbed was when on XX/XX/XXXX, I received a Non-Sufficient Funds Notice ( please see below excerpt of notice ) from the Chase Bank via U.S. postal mail to my current address in XXXX, XXXX. 

As soon as I realized of this fraud incident, I made numerous calls to the fraud department of JP Morgan Chase to report the fraud. But since someone had changed my password, despite the fact that every time the bank verified my identity through a series of thorough questions, they were unwilling to set a new password for me to gain access to my account. 

After I exhausted all my efforts with the bank, I had no choice but to travel to New York and meet them face to face. 
On Tuesday, XX/XX/XXXX, I went to JPMorgan Chase branch, located on XXXX XXXX XXXX, XXXX New York. I met with the XXXX XXXX XXXX, XXXX XXXX, who heard and understood the whole situation. 

After verifying my identity, XXXX XXXX, called and discussed the issue with the Chase Fraud Department, and then confirmed to me that the money was taken out via several fraudulent checks and wire transfers over a period of one year, from XX/XX/XXXX to XX/XX/XXXX. 

XXXX XXXX told me that the Chase Banks fraud department acknowledges the fact that this is a fraud issue and that my account has been robbed, however, the bank cant help me any further in this regard. 

I have exhausted all my efforts with the Chase Bank. I could not access my account due to identity theft and fraud, and now that I travelled all the way from XXXX to the United States to prove my identity and the fraud, JPMorgan Chase is totally uncooperative and is not willing to compensate me for the heavy loss that I have suffered due to their lack of controls. The money that I have lost was all my life savings that I have been saving for over 25 years in this account with JPMorgan Chase bank. JPMorgan Chase is liable to protect my deposit, which, as a customer, I trusted with them. 

I am reaching out to you in desperation, and I am filling this complaint against JPMorgan Chase Bank because I trust your institution will help protect me as a consumer. 
I took the time off from my work and have travelled from XXXX to resolve this matter. I am in New York until Saturday, XX/XX/XXXX, to resolve this issue. 
I would greatly appreciate it if you can please help me in resolving this matter at your earliest. 

Please feel free to reach me anytime at email : XXXX or at international mobile number XXXX XXXX XXXX XXXX. My address in XXXX is XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX. 

I look forward to hearing from you. 
Thank you. 

Kind regards, XXXX XXXX XXXX : XXXX XXXX file

Company response to consumer: Closed with explanation