Consumer complaint received 2019-10-26
Company: WELLS FARGO & COMPANY
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XX/XX/2019 Mr. XXXX XXXX, CEO Wells Fargo & Company XXXX. XXXX XXXX or XXXX. XXXX XXXX XXXX XXXX, CA XXXX Mr. XXXX, As I understand it, you are formerly with XXXX, XXXX XXXX XXXX, XXXX. Although I am now XXXX, I once worked in XXXX for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and had the opportunity to visit XXXX, XXXX XXXX XXXX offices in New York, as a colleagues best friend worked for XXXX, just after XXXX XXXX. 

My letter to you today deals with a much more serious subject, as I have had terrible issues with identity theft, and Wells Fargos breach of duty of care, for me, a XXXX individual. At XXXX XXXX  EST and XXXX EST I had calls with your employee XXXX XXXX . 

XXXX XXXX XXXX ext. XXXX XXXX After twenty-seven minutes of debating between XXXX, and my Mother, XXXX XXXX XXXX XXXX, in regards to correcting Wells Fargos errors, I disconnected from the call, to contact you. I am hopeful you will remedy this current crisis, which has been caused by Wells Fargos breach. Per your representing attorney in South Carolina, all issues were resolved, and therefore, no delinquent or negative marks should be noted on my Wells Fargo Home Equity account, or any other account. 

Having worked in the past for the XXXX XXXX, the XXXX XXXX XXXX XXXX and other high-profile donor prospects, including XXXX XXXX and XXXX XXXX, I realize many times it takes a straight line of connection to get a problem solved. I have been dealing with this issue for more than a year, and working with different branches, your ever-changing local staff, loan modification staff and your Executive Office staff, has caused undue burden and hardship for me, a XXXX individual. 

Per your previous staff notes, emails confirming another owner had been holding my mail for months, which your employee, XXXX XXXX doesnt understand is a Federal Crime, and many other errors, Wells Fargo is required to remove ALL NEGATIVE Late PAYMENT information and ANY DELINQUENCIES from my credit reporting and provide me with a letter stating they have done so. Therefore, I will pay off the small HELOC owed to Wells Fargo and qualify for the FHA loan needed to purchase a home for my XXXX needs. 

I think you should educate your employee, XXXX XXXX, and all other Wells Fargo employees dealing with such issues, in regards to Title 18. Crimes and Criminal Procedure, Part 1. Crimes, Chapter 83 1708, Theft or receipt of stolen mail matter generally.

Whoever steals, takes, or abstracts, or by fraud or deception obtains, or attempts so to obtain, from or out of any mail, post office, or station thereof, letter box, mail receptacle, or any mail route or other authorized depository for mail matter, or from a letter or mail carrier, any letter, postal card, package, bag, or mail, or abstracts or removes from any such letter, package, bag, or mail, any article or thing contained therein, or secretes, embezzles, or destroys any such letter, postal card, package, bag, or mail, or any article or thing contained therein ; or Whoever steals, takes, or abstracts, or by fraud or deception obtains any letter, postal card, package, bag, or mail, or any article or thing contained therein which has been left for collection upon or adjacent to a collection box or other authorized depository of mail matter ; or Whoever buys, receives, or conceals, or unlawfully has in his possession, any letter, postal card, package, bag, or mail, or any article or thing contained therein, which has been so stolen, taken, embezzled, or abstracted, as herein described, knowing the same to have been stolen, taken, embezzled, or abstracted Shall be fined under this title or imprisoned not more than five years, or both. 

Individuals and customers treated without respect, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation