Consumer complaint received 2018-01-31
Company: HCFS Healthcare Financial Services of TeamHealth
State: UT
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I received a call on XX/XX/XXXX that lady was rude and very unprofessional saying my payment didn't go through and I told her that I want the original documents or debt validation before I pay anything she told me to hold on she had to get a supervisor to send that request then I get a email and that letter they sent me wasn't anything to prove the debt no original documents or validation of the debt so I called the original creditor XXXX hospital and told them the account number on the letter XXXX sent me that has the original creditor account number and they had no record of that account number on file and I ask if I have any bills in collection wit them and the lady I spoke to said i do i have 3 and the creditor is XXXX XXXX XXXX not XXXX and the 3 that I do have in collection with them are not even close to the amount that XXXX is asking for they asking XXXX and that's amount is no where on my credit. Once I got off the phone. with XXXX hospital I called XXXX back and once again the lady was so rude and I told her the information I got from XXXX hospital and ask her once again to send me the original documents or debt validation and she told me the same thing that she had to ask her supervisor and they sent the same letter and all it says in the letter is that I owe XXXX XXXX by XX/XX/XXXX I told her im not going to pay anything to them tell I receive the original documents or debt validation that they have failed to provide to me and she said if they do not receive a payment by the time they close that they would take further action and sue me and take me to court I told her go ahead and serve me and once they do then my lawyer will take of it and after I said that she said whatever and hung up on me and I didn't hear anything from them for two days then they called me 7 times yesterday XX/XX/XXXX I didn't answer cause I ask then to not contact me until I received the original documents or debt validation and then today XX/XX/XXXX I received a call at XXXX XXXX  and I was unable to answer the phone and then they didn't leave a message and I got yet another call at XXXX XXXX and I answered the call and the lady was once again so rude she said that I need to make a payment and I told her im not making any kind of payment until I received the original documents or debt validation and she started being more rude and yelling me telling that I was lying and no one there at XXXX would ever tell me that they would send the original documents cause they DO NOT have them i told her to check her recorded call and get all her information right before she calls me being a XXXX and I was trying to explain what the hospital said and she kept talking over me and yelling telling me im lying I got so mad cause I have been dealing with rude disrespectful employees of XXXX for the last week or two and I told her she can't call me being a XXXX and just think its ok and talking over everything I said and im a lier so I hung up on her and she called right back still talking over me and I told her to stop calling me until I received the original documents or debt validation. And she told me that she can't send me any of those documents im asking for so I know its my bill since the hospital has not record of the account number or the amount they r asking for and she still was being a XXXX and talking over me wouldn't listen to anything I had to say then she told me if I don't make a payment they were going sue me for XXXX not the XXXX and have me put in jail for failure to pay my medical bills I told her to please do whatever she thinks she needs to but until I received the original documents or debt validation im not paying a cent and she ask me for my lawyer information I told her im not giving her any more information until I have the original documents in my hand and to stop calling me all day long and calling my family members about this and being rude to them and I hung up and she called me 3 more time but I didn't answer I have hit my breaking point with these rude nasty disrespectful employees

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation