Consumer complaint received 2021-09-09
Company: FORD MOTOR CREDIT CO.
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
I paid my car off almost 2 years ago, I never received a title because supposedly everything was done electronically, or so I thought. At the beginning of XXXX I tried to renew my cars registration online as my birthday was at the end of the month. After 3 failed attempts I made an appt for the dmv only to find out my car that has been paid off for almost 2 years is not showing up in my name, but showing up under the dealerships name. 
I then called the dealership to find out what was going on, they claimed all that I needed was a release of lean paper which I waited 2 weeks to receive. I took the paper back to the dmv to be denied service yet again because the car isnt showing up in my name. 
I called XXXX yet again regarding the issue and was told AGAIN that I needed this release of lean paper. After telling them several times that the dmv would not accept it I was finally able to talk to someone that claimed they were going to mail me a paper title. 
I waited almost 2 months for this supposed title only to receive a letter in the mail pretty much saying To whom it may concern, the vehicle doesnt belong to us it belongs to her ( me ) which obviously was useless to the dmv and still did not help me get my title. 
I called XXXX for about the 5th time now, about 3-4 months into this nightmare, explained to them what was going on and what I needed from them. I was assured that I would be sent the correct papers this time and had to wait another 2 weeks to receive them. Come to find out, not only is it not the paper that I needed, but the vehicle information on it wasnt even MY vehicle. Turns out the paper was supposed to be filled out and notarized as well and was not filled out at all. 
I went back to the dmv for about the 4th time now, about 5 months into this mess to find out even if the last paper that was sent out was filled out correctly, it still wouldnt have got me my title from the dmv. I was finally able to get help from a supervisor from the dmv this time and was told to get a supervisor from XXXX to help me so I did. 
I called a XXXX XXXX ( XXXX ) XXXX I had to call her 4 times ( 2 voicemails ) to finally get an answer from her. After almost the entire day she finally calls me back to tell me they have to mail the paper title ( which was supposed to already be done almost 3 months ago ) and that I can go to the dmv to get a temporary tag and if possible to get it for 60 days ( meaning this could still take 2 more months ) so I can drive my car to work and take my daughter to school legally. 
I called the supervisor at the dmv and asked her if I could do that and she says no because THE TITLE IS NOT IN MY NAME. 
I tried to call XXXX multiple times this week to which she has not returned a single call, I tried to call her again this morning to find out she wont even be back in her office till next week. 
This is unbelievable how difficult it has been to receive a title that rightfully belongs to me, I gave them my money for the car, I want my title. I am almost to a point where I should just buy another car and get it registered so at least I can drive legally. Please help me. Im going on month 6 of this nightmare.

Company response to consumer: Closed with explanation