Consumer complaint received 2017-08-01
Company: JPMORGAN CHASE & CO.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I had a fraud incident at Chase bank back in  XXXX . It was i think  XXXX , or maybe end of  XXXX .
The incident happened when I was visiting family in  XXXX . I woke and checked my account, like usual, as I check account, emails, txt, etc, every morning. The account said I had 2 checks pending, and they were out of the   XXXX   XXXX   XXXX   XXXX . I instantly called customer service, and put in a fraud compaint, asking the customer service rep to restrict my account til I can get to a bank. I dont drive so I couldnt go to one in seattle.
When I got to the bank, the personal banker, i dont know her name, said " well we will just open new accounts so you have bank access, in case you need to deposit paychecks or anything, we will just have it all transfered there. " I asked if this was normal protocol, and the bank manager said " well in your case yes '' so I went about my business waiting to hear what happened.
I was sent a email saying that 2 checks out of   XXXX   were deposited, and stopped. then I get a letter a month later stating that Chase bank doesnt want to do business with me anymore. I called Chase bank wondering what is up. and they said " 2 checks out of the   XXXX   XXXX   XXXX   were deposited into your account fraudulently '' I said well I didnt authorize them, and they said this was protocol for fraud. I said " but I didnt authorize or cash them '' the cs rep said that is all the info he could give me.
So fast forward to a over a year later.I was applying for my dream job waiting for background check to come back from  XXXX , and I get this message saying I have a charge of stolen checks and fraud thru   XXXX   XXXX    XXXX ?! Out of  XXXX ?
So I call the state clerks office and they say they dont have any info and tell me to call the county its out of. I call the county number they gave me the magistrate who put the charge in 's number. The office of the magistrate says to call Detective  XXXX , and so I do, and he says he is willing to work with me if I can find out who did the investigation.
I call Chase to find out, and they say, they have no information to give me because   XXXX   XXXX   XXXX   no longer exists. It was absorbed by   XXXX   XXXX  . I was given the number of someone named  XXXX , no last name, who I called, and left a VM for, and I still dont have a last name for. She has never called me back, and So I called the District attorney in XXXX , who gave me the number for the FBI fraud dept, who told me I had to do a complaint online, and this number for CFPB, who told me I had to file a complaint. Which I am. Against Chase for not contacting me when other checks went into my account that were unusual, and for not giving me any information about this fraud that occured or the original fraud that occured that I called in and stopped my own accounts for and for their personal banker opening all those accounts, against protocol, and allowing the frauds to occur, and for this charge I have because of all that, and I am filing a complaint agains   XXXX   XXXX   XXXX  / and   XXXX   XXXX   for the charge when its obviously fraud as I live in   XXXX   state. How could I steal checks out of mailboxes in  XXXX    XXXX   in the first place.
Incidentally, I have had 3 credit checks since  XX/XX/XXXX . one from   XXXX   XXXX   XXXX  , one every month from  XXXX , and   XXXX   XXXX   , and none of these have shown a fraud charge against me. I am thinking this is being attached to me due to my name, not due to it being me. I know I didnt commit fraud or receive stolen property. I am not able to travel to steal checks.
Also, those people at chase, the personal banker and the bank manager no longer work at that bank. after maybe 2 months from the incident, they were no longer there. the personal banker first, the bank manager second. not sure if that is part of this or not.

Company response to consumer: Closed with explanation