Consumer complaint received 2018-03-06
Company: BARCLAYS BANK DELAWARE
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is the condensed version of my complaint. Please contact for further details : I had an account with Barclaycard up until now. I've had two charges in dispute, charges made by XXXX XXXX, about an incident that happened between XX/XX/XXXX XXXX. The incident in question was that on my way from XXXX to XXXX I had a carry-on bag that was forced into checked baggage. After an hour delay with the flight I only had minutes to catch my first international flight out of the country. I could not claim my bag despite the fact that I was forced to check the bag. That bag had my prescription medication. I could not afford to pay out of pocket nor was I near anywhere that would be able to replenish my missing medication, which would have been at least {$2000.00}. Instead, I had to spend money on long-distance phone calls to XXXX negotiating the terms at which my bag would be released to me. This was during a time that was supposed to be a relaxing holiday vacation with family and friends. Instead, I had to suffer the withdrawal symptoms throughout that time. I eventually received my bag back on XX/XX/XXXX, XXXX day after my arrival to the XXXX by a friend who had been gracious enough to retrieve it for me before XXXX had shipped it to their warehouse. On XXXX, I contacted XXXX telling them of what happened. They only stated that I was on these flights with no recollection of them holding my bag hostage for two weeks. The representative had told me that there wasn't any record of me calling about my bag. They ignored my subsequent phone calls. I called Barclaycard, whose card I used to make these purchases. I filed a dispute and sent a letter to them in excruciating detail about what happened. I called two days after sending it to see if they received my letter ; they confirmed they did and will be contacting me within the week. About a month goes later and I do not hear from them. I called Barclaycard to ask what the status of the disputes were. They said they had sent letters around XX/XX/XXXX stating that the dispute was closed. I did not received these letters. The billing dispute representative had stated that XXXX had completed their contract, which involved them flying me back and forth from my destinations. I can not understand where in that contract gives XXXX the right to my belongings. I also could not fathom why Barclaycard would be flippant about this. I asked to have them reopen the disputes but they said I had to open up new cases. I attempted to do that by faxing my " XXXX '' letter again as directed. Did not hear a response. On XX/XX/XXXX, I called Barclaycard to close my account. I spoke to a customer representative whose name I do not recall but I do remember the names of those I was transferred to in order : first account specialist, billing dispute representative, second account specialist ( who ultimately completed my request ). I can not believe after months of fighting this that no one on either end would be sympathetic to what had happened. At this point, I've closed my account with Barclaycard. I refuse to give these companies the satisfaction of my business or my wallet as long as I draw breath. I am pursuing other remedies at this point. I will also be attaching the letter I sent Barclaycard regarding the detail in what had happened.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation