Consumer complaint received 2019-05-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
To Whomever This May Concern : My name is XXXX XXXX. I just recently changed my name due to marriage. My maiden name is XXXX XXXX. I just submitted a complaint regarding incorrect information on my credit report due to identity theft. XXXX sent my credit report to my parents home. I don't live there. I don't live at XXXX XXXX XXXX XXXX, GA XXXX. My father called me on Friday telling me that he received my credit report at their home. I disputed that address. Why are you sending my mail to my parents home. I uploaded my drivers license, utility bill, and information stating my new and current address, but they sent information to my parents address. Why? I am not happy with that at all. I will start sending emails to executives and the list that goes on if this does not stop and if they do not correctly address my issues. I spent over an hour on hold with them last week and I did not speak with the correct department at all and nothing was addressed which is why I started this complaint. Now I am submitting another complaint because they sent personal information to the wrong address. There are incorrect items that do not belong to me reporting on my credit report. Which are XXXX XXXX XXXX Transunion has removed this and XXXX has started their investigation. Why hasn't XXXX and if they have, I would know that if they sent the report to the correct address. XXXX  XXXX XXXX XXXX is still reflecting on my report and again, TransUnion is the only agency that has reflected this removed. There are XXXX inquiries on my report that I did not initiate nor give anyone permission to run my credit and there is a bankruptcy on here that I never did initiate that hasn't been removed. Again, XXXX has not sent correspondence to my home and as far as I am concerned it doesn't exist until it shows up at the address that is on my Drivers License and utility bill that is attached to this complaint. I have requested that all address be removed from my report outside of my current one. Also, I do not work at XXXX XXXX XXXX and I need that removed from my report. 

XXXX still keeps sending me emails stating that they need supporting documentation. I have sent that and more. I have attached it to this complaint, the one prior, and I have sent it to all major executives in the company. They have it. I need them to do their jobs before they are hit with a civil suit ... .after all it is their fault that I had to have my dl number changed ... due to their breach. XXXX has a fax number that I sent a fax to twice. Both failed stating that the phone line disconnected. It seems to me that they don't want the documentation being sent. I have sent proof. 

Transunion has done great. The only things that haven't been removed are inquiries. I haven 't initiated any of those inquiries that are on my report. I would appreciate those being removed asap. 

All I am asking is for the right thing to be done. I have rights under the FCRA. I will exercise those rights and retain an attorney to do so if I have to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation