Consumer complaint received 2019-07-17
Company: Navient Solutions, LLC.
State: TN
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
I am on XXXX  XXXX due to several health issues since 2005 and am completely unable to work. My only source of income is my Social Security XXXX check I receive on or about the XXXX of every month and can barely afford to pay my bills as well as purchasing food to eat. I am in severe pain every day and have no quality of life. I get at least 7 or more phone calls from Navient every day and have tried to work something out with them.but due to my loan being a Private one known as XXXX they refuse to work with me in any way at all, have no empathy or regard for their customers and have lied to me and deceived me for years about all kinds of issues related to my Student Loan which I have brought down to a balance of about {$10000.00} or very close to it. They just our right will not work with me in any way no matter what and was one of the people that was deceived by saying I could file for XXXXXXXX XXXX  XXXX  XXXX to get the Loan forgiven, even mailing me the paperwork that I filled out and promptly returned but when I asked about the status was told that they could not even find the paperwork and had no idea what happened to it. I continued to request Navient to send me the Loan Forgiveness due to XXXX XXXX  XXXX  XXXX at least 10 times or maybe more periodically but either failed to be mailed the paperwork or was lied to by being told that they could not find the filled out and mailed in paperwork I sent to them. They failed to be able to provide me with any kind of excuse of what happened to the paperwork I mailed them at all so I truly believe that it was either thrown away or shredded and will continue to believe that. I have been treated like trash and talked to in a very condescending manner as well as being told that they would not work with me. I know there have been many Class Action Lawsuits filed against Navient that I out of anyone should have been included in but I was never even notified, why? I have no idea at all but have been very angry about it because of everything I have been through with Navient! I live in XXXX, Tennessee and would like to file a Class Action Lawsuit of my own by myself because being on Social Security XXXX does not afford me the option of hiring an attorney to help me unfortunately. I am a very dedicated, intelligent and capable guy that pays attention to detail and am committed to filling out all the paperwork required, calling whatever resources I need to, meticulously reading and making positively sure that I do not miss one single detail I need to take care of to make sure I do this correctly. The only thing is I have never filled a Class Action Lawsuit before and need help making sure I do not miss anything as well as being very appreciative for any advice or information you can provide me. Here are some details of how to get in touch with me any any other information you may need. 
Thank you so much!! 

Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, Tennessee XXXX Phone # : XXXX Email address : XXXX Or XXXX If you need any other information from me please feel free to ask. 

Thanks again!!

Company response to consumer: Closed with explanation