Consumer complaint received 2018-10-06
Company: DISCOVER BANK
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Since 2014 I had been a member of XXXX XXXX an overseas bride service. Although there had been suspect acclivities I had mentioned again and again to their customer service these concerns were explained away as technical problems with the XXXX operating system. the slowness of the XXXX internet, women misunderstanding the translations, or complete denial all together. Whatever it was that I brought up there was always deflection and lame excuses involved. Only after several attempts at trying to meet one of the women members in person failing for stupid reasons like not showing up at the airport saying their father had a heart attack then why would this same person be online within the next day making auto replies to other men like, " if I was in the shower would you get me a towel? '' This a day after her father supposedly had a heart attack and when she was supposedly so anxious to meet me, make love to me, and make a life with me, while I waited at the airport and she did not appear? After several incidents like this with these women saying things to me like they were in a sweat at night unable to sleep just thinking of our fist night together then contacting that same woman on the phone who tells me she has been talking to another man? Oh and the frequent comments such as " I have XXXX XXXX to come to America with. Will you marry me? '' I knew something was awry and that the money I'd been spending was not for a legitimate dating service at all. Then I got on the internet and began reading the complaints of hundreds of other men who had the same experience and I knew I had been had! Callas to their representatives had yielded nothing but hollow promises and either no call at all at the promised future time or promises to resolve the dispute never met! I then went to another legitimate service that makes social events and actual meet ups and talked to a partner of that company who knows one of the XXXX XXXX owners who stated that his perfect business model was that neither the man or women would never meet while they drained the member 's credit card account as long as possible! 
I even received an e-mail from a male member of XXXX XXXX   warning me of one of the women that was sending me e-mails telling me she wanted to marry me. He warned that she was a liar and if I went to XXXX I would be left waiting at the airport meeting no one! And yes this was consistent with so many of the complaints lodged by angry members of XXXX XXXX such as sites like XXXX   XXXX or XXXX XXXX. I even sent these copied and pasted comments to Discover along with page after page of e-mails, letters written to me by women supposedly madly in love with me whom I had never even spoken with. Why? Because the system is designed to seduce a man into spending money but with no intention of allowing him to ever have direct contact with a real woman who actually intends to meet him, date him, or marry him, if anything they are staff writers, chat responders working for XXXX XXXX, or phone voices hired to for the bogus overseas phone calls! Discover has absolutely no concern about resolving my dilemma even with heavily submitted evidence!

Company response to consumer: Closed with explanation