Consumer complaint received 2020-07-28
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Summary : I was scammed and sent two payments to a lawyer, XXXX XXXX via Chase QuickPay by XXXX yesterday. The total amount was {$1800.00}. Chase should have stopped these payments as the account could be used for multiple frauds and they were on notice. Chase informed me that they will not get my loss money back. 

What happened : I received a spoofing phone call yesterday morning from XXXX XXXX and XXXX XXXX mentioned that they were calling from the US Immigration and Custom Enforcement ( ICE ). XXXX called and told me that I was being investigated by ICE. When I asked XXXX about how she got my phone number, she quickly told me her supervisor would speak to me. XXXX, who claimed himself as a counselor and XXXX XXXX supervisor, told me that I missed putting the XXXX   Number on XXXX. He said that this information was needed when I traveled outside the US before I became the US citizen. Due to Trump administrations Enforcement and Removal Operations, all US citizens traveling records have been checked. He said that the police had a warrant and was going to arrest me until further investigation was done. He navigated me to find the phone number he called from ICE website and gave me an ICE case number ( ICE XXXX ). He also navigated me to find the form for immigration bond which would be used for the investigation. He told me that I had two options. Provision XXXX  : fight the case by myself or hire a lawyer but a police will come to my place to arrest me until all travel records are clear. Provision XXXX : ICE to hire a private lawyer to present me to investigate the travel records. I must pay for the immigration bond. At the same time, I received another phone call. XXXX told me to pick up the call because it came from the police. He said if I don't believe him, check the phone number. I searched the phone number and it was from XXXX XXXX Police Department. I answered from XXXX XXXX who claimed himself as an officer from XXXX told me to cooperate with ICE. He also mentioned about the immigration bond amount is {$1800.00} and I must make a payment within 25 minutes. As a result, I wired {$600.00}, and {$1200.00} for an immigration bond to an attorney- XXXX XXXX XXXX XXXX ) via XXXX under XXXX XXXX instructions. XXXX told me this attorney was hired by ICE to represent me. The bank account and password were compromised because I allowed XXXX to view my phone screen via XXXX XXXX XXXX and I logged in to the bank account while the fraudster XXXX was instructing and navigating me to make two wire transfers via XXXX XXXX {$600.00}, {$1200.00} ). Unfortunately, I also told XXXX about my money in two other bank accounts. XXXX told me that these wire transfers via XXXX did not go through and I should make money payments via another bank account. He further mentioned that I should already receive two email notifications by now. As I saw two emails from XXXX XXXX about the QuickPay by XXXX did not go through and money would be refunded to my account in 2-3 hours, I became suspicious. While XXXX was on the call, I asked him to wait. I called XXXX police for help and learned that there was no officer named XXXX XXXX. I told XXXX about this. He said that there is another police who will help me and XXXX is busy. Shocking and realizing that I was scammed. I said to XXXX, " You scammed me. Bye. '' I called Chase for help yesterday and wanted to cancel the two pending transactions, but they said they would not be able to pay back any loss money for authorized transactions. I called Chase again this morning and they would not help me. 

Reason to fall for a scam : I recently had been encountered some xenophobic harassment in my neighborhood and felt slightly vulnerable about my own safety. Unfortunately, I fell for a fraud during this time when Trumps administration has been attacking the XXXX community. Please help me to get my money back as I am currently unemployed. Thank you. 

XXXX, XXXX

Company response to consumer: Closed with explanation