Consumer complaint received 2019-06-10
Company: Bread Financial Holdings, Inc.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Late XX/XX/XXXXI applied online for the XXXX XXXX XXXX mastercard which is supplied by Comenity Bank. I was approved and it was a Saturday that I received it in the mail and about a week later when I tried to make a purchase on XXXX XXXX XXXX XXXX XXXX website I kept getting an error message. The date of this I believe was XX/XX/XXXX. The customer service agent stated it looked like I needed to activate it so she forwarded me to that department. While I was on hold I went to the website to activate my card and successfully activated it again. I still wanted to talk to the agent and when they answered they looked into it further and stated it was closed. I didn't close it. She stated they closed it because of too many inquiries. I hadn't even had the card two weeks. I hung up and called back after thinking. I finally got a high enough manager to give me the corporate office 's address to mail them a complaint which will do little because they can't reopen a closed account. XXXX was the name of the person I talked to that day. I asked him if the department that closed it was an actual person that looked over this or is it automated. He stated it was automated which means a computer which means a program which means an algorithm that is made by a human or humans that are flawed with errors. He also confirmed that it was closed. I asked him how can I activate a closed account again while I was talking to him and he had no answer. This bank has two computer programs working against each other. I applied a few days later after getting this card for a XXXX card and got approved. Most of all my cards have high limits on them XXXX k and above which doenst happen unless you are worthy. I took a hit on my credit report for the credit pull. They hurt my credit score drastically for closing my account in which case if I had known their practices I would have never applied. I have read up with others with the same situation. and not just with the XXXX XXXX card. If they have two computers working against each other then I should have never got the card and only taken a few points hit on my score with just the pull. Now my over all age is hurt because this account has already showed up on my report and now closed in one month will show a flag with other credits that may consider me for credit line increases which happen without ever having to ask for them. I have cards with XXXX, XXXX, XXXX and one other that I cant remember specific name of the bank that handles that card. I have store, Visa and Mastercards with them and I have never ever been treated this way by them. XXXX XXXX XXXX website advertises apply and get XXXX bucks off your first month statement which is false advertisement since this bank has two systems working against each other and I cant even keep the card open long enough to get that in which I was approved to get. I hold them responsible as well and have contacted this company and awaiting a call back. I am relentless and ruthless in my pursuit to contact each and everyone of the store brands that comenity supplies financing to. Then Im going to research and find every major investor firm of these companies and contact them of the problems this bank causes the customers that they have invested money into these companies. The CEO will have to answer to them, especially if they are losing money and change happens when other peoples money is affected. I am not the first nor will I be the last that this bank has hurt and when they go out of business I know I have done my job what I have set out to do. Sure this bank has investors to answer but none of these stores have to give them their business and we live in the USA where capitalism prevails and there are other banks like those that I have mentioned that would love to make more money off the stores and customers they are hurting

Company response to consumer: Closed with explanation