Consumer complaint received 2019-03-21
Company: Navient Solutions, LLC.
State: IL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I was a co- signer with my daughter on some federal XXXX XXXX ( XXXX XXXX XXXX ) which first started ( first disbursement ) on XX/XX/XXXX in the amount of {$6200.00}. Another disbursement from XXXX XXXX XXXX  was on XX/XX/XXXX for another {$6200.00}. Then another disbursement of another XXXX XXXX XXXX was made on XX/XX/XXXX for {$6200.00}. Then another disbursement of XXXX XXXX XXXX was made on XX/XX/XXXX for the amount of {$4300.00}. Then ther where two more disbursement, one on XX/XX/XXXX for the amount of {$4000.00} and one on XX/XX/XXXX for the amount of {$4000.00}. These are all the disbursements Im aware of. The total amount of the disbursements is {$31000.00}. In XX/XX/XXXX I had filed for bankruptcy. From XX/XX/XXXX tp XX/XX/XXXXI had made payments to the U.S. Department of Education in the amount of {$14000.00}. The claim amount at the time of bankruptcy was XXXX. Why was it this amount approximately {$10000.00} dollars more than what was in the disbursements. Could all the extra amount be interest? 
The U.S. Department of Education does not recognize that I had made over {$14000.00} dollars in payment to them during bankruptcy. I had also made a few payments to Sallie Mae before my Bankruptcy. One in the amount of {$70.00} and one for {$700.00}. Please explain why these payments have not been recognized in my payoff amount. I have since been divorced and no longer have access to payments or records of payments that where made before the bankruptcy. I have been discharged from bankruptcy since XX/XX/XXXX. 
The reason for me not making any more payments to the Federal Government is that I feel that my account has not shown any payments made. I do not want to make payment that never shows any record of such payments, or if they do show record, it only goes, I guess to what Navient was doing, paying interest. I feel that I have overhypaid the U.S. Department of Education more than enough in interest. I would gladly pay off loan in payments, but I do need all parties to play fair and show documentation of all payments. I no longer have confidence in being treated fairly and justly. I know of Navient shady dealings of payments back to XXXX XXXX XXXX. They are under indictment in four states for there wrong doing. I feel there is probably a lot more people with school loans out there that are also being abused with there payments. I just want answers. Navient has turned my situation back over the the U.S. Department of Education. When I try to contact the Department, I never get to speak with a representative from that Department. I feel that the public has no chance against the U.S. Department of Education if there are no way or means of communication.

I have sent to separate times to the U.S. Department of Education dispute letters on such subject. Once onXX/XX/XXXX and another dispute letter on XX/XX/XXXX. There has been no correspondence from the Department of Education acknowledging these letters. 
Thanks for your time. 

XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, IL. XXXX

Company response to consumer: Closed with explanation