Consumer complaint received 2020-12-03
Company: Experian Information Solutions Inc.
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I would like to make a complaint about XXXX XXXX  XXXX and XXXX. Their actions have led to a {$100.00} increase in charges and a negative credit rating after 40 years of perfect credit. try and summarize what happened. 

In XXXX, I had some work done on my truck and incurred a large bill The credit card bill for that month was {$5100.00} ( I have a credit limit of {$30000.00} ) due on XX/XX/XXXX. While this is high, it is not my highest bill.I have an automatic payment plan set up with XXXX  XXXX XXXX so I have never had a late XXXX credit card payment and I always pay the balance in full. 

On XX/XX/XXXX, I deposited a {$20000.00} cashiers check from my other bank ( XXXX  ). On XX/XX/XXXX, XXXX reported that I had insufficient funds to cover the credit card bill ( see attachment as I should have had over {$21000.00} in the account I called XXXX  XXXX XXXX immediately on the Friday, XX/XX/XXXX and was told that XXXX  did have the check and had had it since XXXX XXXX. I was annoyed but the service person promised me he would post it to the account that evening. On Monday XX/XX/XXXX, XXXX contacted me about insufficient funds. I told them the money had posted Friday, XX/XX/XXXX. Apparently, it hadnt but XXXX promised it would post to my account that evening. My first complaint is with XXXX  XXXX XXXX and how long it took to credit my account when I made a deposit with a cashiers check. When I make a charge or payment, the amount is immediately deducted from my account so I dont understand why it would take over a week to get funds XXXX  held in my name. 

Because there were still problems, I contacted XXXX immediately ( XX/XX/XXXX ) and we set up a bank transfer. For some reason, the bank numbers were incorrect ( I was told XX/XX/XXXX that the routing and account numbers were reversed ). Again, XXXX contacted me and I contacted XXXX XXXX XXXX to see what the problem might be. At that point, XXXX  XXXX XXXX initiated a 3-way telephone conversation to resolve the issue. Both XXXX and XXXX  XXXX XXXX refunded late payment/insufficient funds charges. I thought the issue had been resolved. 

On XX/XX/XXXX, I tried to make a payment for a XXXX airline ticket. ( Note this is a {$450.00} XXXX XXXX XXXX credit card ). XXXX rejected the charge for possible fraud. While still online booking, I called XXXX and stated it was not a fraudulent charge. I retried booking. XXXX XXXX, however, cancelled my reservation because XXXX denied the charge. I had to rebook at a {$100.00} higher fee. This is my second complaint. When speaking to the customer service person at XXXX, I got no help or acknowledgement of the problem. That service person was condescending and rude and through up the late payment from XXXX ( though she did acknowledge it had been resolved ). 

On XX/XX/XXXX, XXXX cancelled my credit card (! ) for : Rapid increase in revolving balances ( my note : there were no revolving balances and the account was paid in full ) Recently returned payments on one or more of you accounts with XXXX ( my note : this had already been resolved and XXXX returned fee related to this ). 

My third complaint is with the cancelation of a credit card that was paid in full and in good standing The cancelation was reported to the credit agencies and now my credit score has been lowered. 

I spoke to a number of XXXX customer service people about this. Nobody could tell me why the card was cancelled except that it was related to the above. They all acknowledged that both issues had been resolved. 

I believe that the customer service representative at XXXX in a moment of petty vindictiveness initiative the cancellation. I am not sure how this passed any subsequent review as the account was paid in full. In fact, anyone looking into my many years credit history with XXXX would see a perfect payment record ( we also have a mortgage with XXXX ) ; they could also see that the issue had been resolved. 

I have spent many hours with both XXXX  XXXX XXXX and XXXX. It is frustrating that long-term, financially responsible customers are treated in such a manner. XXXX  XXXX XXXX personnel told me BoA was perfectly within its rights to hold onto my money for over a week before crediting my account. I think this is unfair and, if this is the case, laws ought to be enacted to stop this thievery. Likewise, because XXXX refused to accept the XXXX XXXX payment, I had to pay {$100.00} more for the ticket ( even though my contact with XXXX acknowledging the charge was immediate ). Finally, the cancelation of the card before XXXX meant that I could not use the card for XXXX XXXX  sales ( nor for other travel related to the XXXX trip ). This meant I lost valuable points. 

In closing, I would like to say that I am an educated, high status customer with an excellent credit history. If banks treat me this way, I cant imagine how those with fewer resources are treated. 

PS I HAVE DOCUMENTS TO UPLOAD BUT THE SYSTEM WON'T LET ME

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation