Consumer complaint received 2022-06-22
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
XX/XX/2022, I applied for an Amazon Visa through Chase Bank while purchasing a {$400.00} dresser on XXXX because they were advertising if you got approved, you would get a {$150.00} gift card towards your purchase. I applied and was immediately approved with a credit limit of {$1700.00} and to my surprise, I thought that was a little high. I received my card in the mail around XX/XX/2022. I had not even " activated '' the card or set up an online account before receiving a letter from Chase Card Services in the mail on XX/XX/2022. The letter was dated XX/XX/2022. The letter states that they were closing my account on XX/XX/2022 " because of your connection to a publicly reported financial investigation. '' Now, I subscribe to XXXX and have for many, many years so that I can monitor my credit inquiries, scores, or any compromised or confidential information that may be listed on any websites. At the time of my application to Chase ( JP Morgan ), my XXXX score was XXXX. On XXXX it increased to XXXX. On XXXX it increased again to XXXX. On XX/XX/2022 I called Chase Card Services in complete disarray due to the language presented in their letter " publicly reported financial investigation '', as any consumer would rightfully be upset and worried. I wanted to know what kind of publicly reported financial investigation. I was told " We don't know that information ''. I set up a Chase Bank phone call conference with a local branch ( XXXX, XXXX XXXX and spoke with XXXX on XXXX and was told the same, no information and that Chase did not have to give a reason. I expressed my concerns over the language of the letter, the impact it would have on my credit score and pleaded for her to guide me in some sort of direction of who I could speak with to gather more information because my credit report did not reflect ANY sort of Public Record related to what Chase advised in their letter and that in fact, my credit score went up significantly since I was approved. There are no bankruptcies, liens, or judgments against me that would qualify as a " publicly reported financial investigation ''. She told me she would file a complaint and my concerns would be escalated to the executive level and that they would be able to provide me with a little more information than what she could give. I received an inaudible, fast, voicemail from XXXX XXXX, Branch Complaint Escalation Group on XXXX. I attempted to call back on XXXX after receiving another inaudible message from XXXX on XXXX at XXXX a.m. I called her back on XXXX at XXXX p.m. and received a message that the branch was closed at XXXX p.m. I called again on XXXX at XXXX a.m. and left a Voicemail on the generic line hoping someone would get it and deliver it to XXXX. Completely frustrated, I decided to log on to my Chase account and found a letter XXXX had put in my file that she had not been able to reach me and they would stop contacting me. LUCKILY, the letter had her written call back number with extension. I called at XXXX a.m. and had to leave another voicemail. I attempted again at XXXX p.m. and she picked up. I told her my concerns and issues and she told me she could not help me and she could not tell me anything. I expressed my deep concern on how this would ruin my credit score I have worked years on to be able to apply for a mortgage when it hit XXXX. Chase approved me and turned around and closed my account in less than 30 day. This impacts a persons credit score very negatively. I now have a decreased credit availability, an increased debt to credit ratio, and my XXXX score will be impacted detrimentally. I asked for a contact email or person to whom I could reach out to from here and was told again that no one can help me or give me an answer as to why my account was closed in such a short turn around time. I wish I had NEVER applied through XXXX for this credit card. It is an advertisement to lure customers in for the {$150.00} gift card only to turn around and close their account. The card was added to my credit report on XXXX, XXXX days AFTER I received a letter they were closing my account.

Company response to consumer: Closed with explanation