Consumer complaint received 2019-07-01
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
So, 1st I applied for a pre-approval for property XXXX XXXX XXXX XXXX, XXXX XXXX, PA XXXX. I was pre-approved for XXXX. Then the loan officer, XXXX XXXX & I finally spoke in regards to my pay stubs & W2 forms which I provided via downloan on the Wells Fargo website. I was first told by Mr , XXXX XXXX that I needed to show paystubs for XXXX positions I had done the last 2 years at least. The application process was moving along. Next moment I knew, I was being discouraged from keeping the loan application open until being able to show proof of additional income via my XXXX  XXXX. I became susicious that " politics '' was being done against my mortgage application by having my loan officer, Mr , XXXX threaten or some thing ... He begin responding differently to me in phone conversations then before. One conversations he stressed that he didn ; t know why I wanted to keep the application open. The next phone conversation, he didn't want me to close it ... 
Anyway, I did another mortgage loan application for a pre-approval, adding my XXXX year old daughter on it. By this time, Mr. XXXX XXXX seems as if he couldn't wait to get out of being my loan officer for whatever was going on or coming against him ... The next loan officer had hurry to send our application to the underwriter without having even heard from either my daughter or me! He reported to me once I finally got in touch with him that my daughter 's credit score was too low or that she owed things. When I asked him why he hurried to send the application to the underwriter after stating to me on a recorded phone line that he didn't think it would be approved due to my daughter 's low credit score, he stated that it was the process despite my former loan offixer having left my application open for almost 2 weeks or so. 
Now I am receiving letters from two different addresses for Wells Fargo Home Mortgage Departments, stating that they are still investigating this based on a survey I did in regards to this. One letter from Wells Fargo Home Mortgage, XXXX XXXX   XXXX XXXX, XXXX XXXX, IA XXXX is still stating that the application is still being investigated while otherletters from, ( what looks like a frauded logo of Wells Fargo, showing lack of coloring of the original burgandy-like & gray coloring by only being all grayish coloring ), is stating that the investigation was already determined as of XX/XX/2019. That nothing suspicious or wrong was done ... Which one is it? This letter also is using an incorrect property address which is showing as : XXXX, PA XXXX. ( I am unsure if it's a fill-in proeprty address, but, it's not the property I want. ) My application date was originally for XX/XX/2019, I believe. This is what's happening with this. The 2nd home mortgage application was pre-approved for {$160000.00} with my daughter & me. It seeems that someone ( s ) is trying to slow down our loan application process. 
The app

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation