Consumer complaint received 2017-12-22
Company: Go Capital Holdings, LLC
State: IN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
XX/XX/XXXX The details of this complaint are as follows : RE : Used XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Less than six months after I began making payments on the above-named vehicle, I experienced a number of issues requiring repair. I made such repairs at my own expense ( including one major repair ), although I had purchased a warranty from the dealership 's Vehicle Protection Plan. Within the next 3 months, I notice that antifreeze was gradually leaking out of the radiator. Later learned after getting a quote from XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, IN XXXX ) a water pump was needed to remedy the leaking radiator problem. Then, about 9 months after the purchase date, the car needed to be jump-started over a period of about a week, then, no longer started, even when a new battery was installed. Total estimated repair cost of these two items, about {$1000.00}. Acquiring the monies needed for the two repairs has proven to be extremely challenging. As of this writing, concern over other possible issues ( car is parked outside of garage or other shelter ) along with lack of available funds for the diagnosed repairs, are reasons behind the longevity of the non-use of the vehicle. 

The car has been inoperable for more than 23 months as of today, XX/XX/XXXX. Meanwhile, the dealership was closed by a federal agency in XX/XX/XXXX. During my research, I discovered many customers have complained about XXXX XXXX. According to the XXXX XXXX, " XXXX XXXX abused processes in place that would allow citizens with subprime credit to get back on their feet through legitimate vehicle sales. ( See : XXXX : XXXX ). In XXXX, a customer shared this experience : I brought the vehicle to my mechanic for a second opinion before completing the purchase. I was told that the damages to this car would exceed {$5000.00} in parts and labor before being road-ready or safe. In XXXX, another customer wrote : This dealership, ( XXXX XXXX ) is selling vehicles that have serious mechanical issues. They are also selling fraudulent warranties with the vehicle. ( See :  XXXX : XXXX and http : XXXX and XXXX XXXX XXXXXXXX ) The car dealership did business using the name XXXX XXXX and was located at XXXX XXXX XXXX XXXX, XXXX, IN XXXX. I continue to pay close to $ XXXX to a 3rd party entity. As a result of the fraudulent activities, other consumers who purchased vehicles from this dealership had their debts forgiven, told that they had no further outstanding payments. They were given their titles when the car dealership was closed down by the federal agency ; I did not have my remaining payments forgiven. 

I am currently earning substantially less than I was from the time I purchased the car until about 6 months ago, paying {$370.00} for a car I ca n't drive without paying about {$1000.00} to repair is an extreme hardship. As recently as XXXX of this year, I contacted Go Financial ( www.gofinancial.com ), the lending agency, to see if they would lower my payment after having paid on the loan for 2 years. They denied my request. I currently owe about 16 more months worth of payments. I do not currently own another car ( for about 4 months ) and am experiencing difficulty in getting another vehicle to drive in part due to the outstanding loan I have with Go Financial. This situation has required me to find ways of getting to work, etc. that have become extremely taxing and time-consuming.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation