Consumer complaint received 2021-06-01
Company: Resurgent Capital Services L.P.
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I had 2 Credit Cards through XXXX XXXX XXXX. One had paid Credit Protection and one did not. I became XXXX and exercised my credit protection. My request was granted, but the account was charged off in 90 days. The other was charged off a couple of months later. The account with credit protection got sold to Resurgent Capital Services/LVNV Funding and the one without got sold to XXXX XXXX. LVNV Funding has been reporting a collection account for the charged off debt that had credit protection on it. 

When I got approved for XXXX, I squared myself with the debts I owed. I called XXXX XXXX and I paid the entire balance without negotiating and they were not reporting on my credit report, but I owed the money. It was a valid debt. 

The account currently managed by Resurgent Capital Services/LVNV Funding, account number XXXX, definitely had an innacucurate balance because my credit protection should have paid it down to all but {$100.00} or so. 

I disputed the original creditor account and XXXXVNV Funding at the same time. XXXX XXXX XXXX  realized the mistake, realized that I made them whole through the other account and they agreed with me that it should not have been charged off, and that month they removed both accounts from my credit report. In the same month, LVNV Funding validated that their collection activity was accurate. 

To this day, 8 rounds of disputes, several phone calls and an FHA loan VS a conventional loan at the expense of 30 points for this phony collection. It's going to cost me thousands of dollars in PMI and interest because of what they are doing. 

Every time I dispute, I dispute with all 3 bureaus and LVNV Funding. LVNV Funding always opens, investigates and closes a dispute in minutes. There is absolutely no way they verified reporting information with the original creditor and got somebody to validate it within the same day 8 times in a row. The acknowledgement letter, the print out of account information and a validation letter are all produced, printed and mailed within the same day. 

I called this company and explained to them that I had credit protection on the account and that I was XXXX. She asked to send the award letter, I did. They put the account into " Non-collection Status '' in which it remains and is costing me 30 FICO points on a XXXX. 

I got a settlement offer two months ago for half that owed. I called in the other day as I'm closing in on closing on a home and I asked for argument sake what it would cost to pay to delete. The lady offered me {$700.00} after she knew I was trying to obtain credit. It's legalized extortion and it's under your purview of regulation. 

The only reason I even considered a pay for delete was the cost/benefit analysis of pay for delete VS litigation, etc ... Now I've obtained my mortgage, it is sub-prime, and I am asking the Bureau to exercise all of my rights for me afforded to me under the Constitution, Federal Law, State Law , County Law and municipalities to obtain some sort of punitive justice. Even if half the awards get donated to a consumer rights non-profit of your choice. At very least, this item must be removed from my credit report and this company must be held accountable for the actions it took. I will see through that that is done effectively and justly. 

I have included all of the documents that I have already provided both XXXX XXXX XXXX  and LVNV Funding. 

Thank You, XXXX XXXX

Company response to consumer: Closed with explanation