Consumer complaint received 2021-11-05
Company: U.S. BANCORP
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
On the morning of XX/XX/XXXX morning of XXXX, US bank, which is owned by the XXXX government XXXX, sent a repo guy to our home in XXXX, California, and repossessed my fishing Boat named XXXX. I purchased the boat in XX/XX/XXXX in XXXX Florida, new XXXX XXXX XXXX XXXX for $ XXXX. I was unemployed and qualified for the loan using my XXXX balance. The boat and the trailer were registered in Florida. I deposited $ XXXX and continued to make monthly payments of {$380.00} using my XXXX since and never missed a payment. As of today, I have made about 36 payments of {$380.00}. 

I moved to XXXX California in XX/XX/XXXX, notified US Bank about my move, asked the bank to send the lien title to California XXXX, so it could be registered in the state. The bank continued to send invoices, I continued to make payments, but the bank never sent the title to the XXXX. I obtained temporary operating permits ( attached ) from the XXXX XXXX, CA XXXX twice. Per instructions from the XXXX, I provided the document to US Bank via mail ( XXXX XXXX XXXX, XXXX, WI, XXXX ) and via fax ( receipt attached ) requesting that the lien title be sent to the XXXX. It is illegal to use the boat on federal water without registration in the state of California. 

The last temporary operating permits from XXXX XXXX, CA expired on XX/XX/XXXX. I could not use the boat legally in the state. The bank refused to send the title to the XXXX. Therefore the boat could not be used legally in the state of California. I missed the last three payments. 

During the last 3 months, the US bank called me multiple times a week ( early in the morning, late evening ) asking for payment, but refused to provide the lien to the XXXX. I have told them repeatedly that the boat can't be used legally in California without registration. I have also called them dozens of times to send the lien to XXXX so I could use the boat and go fishing. In the meantime, the Bank reported me to the credit bureau, my credit rating dropped dramatically. It told me in XXXX that I am delinquent for 180 days, the Bank will consider repossessing the boat. But the bank repossessed within 90 days ( attached video ). 

Since the repossession of the boat ( XX/XX/XXXX ), I have called the bank three times ( XXXX ). Twice I had about half an hour conversation and the call was recorded. I requested the bank to return the boat and the title to the XXXX, and I promised to make up the missing payments. Each time it told me that a manager or supervisor will contact me within 24 hours, but it never did. 

I tried to log in online ( US BANK dashboard ) to understand what really happened, but the Bank deleted my account. ( attached ). Therefore I believe the US bank has stolen the boat, personal stuff, ruined my credit rating, caused trauma to me, my family, insulted and humiliated us in public, and disturb the peace of my family and the community.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief