Consumer complaint received 2020-08-28
Company: Sterling Infosystems Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I would like to file a official complaint against Sterling ( A company that conducts background checks ). 
In regards to my background check that was conducted by their organisation. I wrote a letter along with my official dispute / complaint case number. I provided evidence along with my request ; that the alerts found on my record stating the offense description of ( XXXX XXXX XXXX ). Be removed from my background check conducted by Sterling. The prosecutor in my case declined to prosecute me ; because there was no credible evidence against me and the judge ruled in my favor. Rendering a judgement of XXXX XXXX. 
I took the initiative to pay for myself, and obtain from my local police department of XXXX, Georgia on XX/XX/2020. The evidence that clearly shows that I have a clean criminal record with no charges ever brought up against me. 
The issue that was disturbing to me about this company and their employees ; and made me compelled to take this complaint to another level is ... the way they handled my dispute. Every representative of this company that I spoke with clearly did not want to listen to me or take my complaint seriously. 
They all told me that it was pointless for me to file a complaint without proof of a expungement from my local courthouse of XXXX County Georgia. Without even giving me the opportunity to present my evidence they had already made up in their mind that they were not going to grant me ; any type of service or removal off of my record. Without even seeing my evidence. Which was very unprofessional to me. The laws that are governed by this country of the United States ; everybody is due their day in court or the opportunity to present their case. 
I was contacted by a representative of their company on XX/XX/2020. I can tell by her demeanor that she really just called me just ... to say she followed up and did her job and tell me the company was not going to listen to my side of the story and be fair about the situation. The only reason she gave me two or three minutes to plead my case is to say that she was courteous. I explained to her that I had evidence to submit in my case and I will be faxing that evidence over to her the same day that she called. 
She again disregarded everything that I told her and stated she will send me an email, with her contact information. I could forward my expungement paperwork from the XXXX County courthouse. When ever they decide that it is safe for them to open back up. We all know this world and country are in a pandemic and there is no guarantee of an exact date of the government courthouses opening up. 
She stated herself to me on that phone call ... that she called and saw for herself that the courthouse was closed until father notice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation