Consumer complaint received 2018-03-07
Company: Maximum Title Loans, LLC
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/XXXX I went to the Maximum Title Loans office at XXXX XXXX XXXX XXXX XXXX, AZ XXXX to get a title loan for a short term ( 2-3 months ) we have a small business and were waiting on some receivables to pay. I took my car and title in and asked for {$5000.00}, after the vehicle inspecting, paperwork and several phone calls to a woman that the young kid that was helping me told me was the owner I was told I was approved. I had to take my title to a title registration place down the street to add Maximum title to the title and bring it back to their office. When I returned I was given my check and was told that I would get a copy of all my paperwork sent to me via email. I did take a picture of the agreement that I signed prior to signing it to send to my husband and that was the only document that I left with aside from the check. I received a call on XX/XX/XXXX from a man by the name of XXXX calling to remind me of my payment on XX/XX/XXXX, he asked me if I remember if I had a promotion and I told him yes I did and he asked me what it was, I was a little confused as to why he wouldn't know this but I proceeded to tell him anyway that I had the 50 % off of the first payment. So he said okay well your first payment will be {$310.00}, I said that isn't the price that I had on the agreement that I signed, the first payment was {$470.00} which meant my first payment should be {$230.00} he said well that isn't correct because you opted for the promotion so the rate is different. I told him but the 50 % off the first month 's interest payment is highlight on the agreement that I signed and have a copy of on my phone. He said well send it to me and I will check into it for you and call you back. He called me back and said that the agreement I signed was not valid and he would email me one with the new rates. I did not sign this one, they changed the payment amount and switched it with the one I did sign. The page that I signed does not indicate that amount at all, they obviously have their agreements set up this way so that they can do the switch and bate on people. I went online to their website to make the payment of {$310.00} even though I didn't agree with the amount and when I logged on to make my payment the payment wouldn't process. It was late in the evening so I decided I would call the office in the following day to make the payment over the phone or ask for advice on how to pay online. Before I could do this I received a call from a woman that I was late and the I needed to make my payment and I told her that I had issues and that I intended to pay it today. She told me that I now had to pay the full amount because the 50 % off was void because I didn't make the payment on the due date. I tried to explain what happened and she hung up on me. Oddly enough I was able to now log on an pay online, so I paid the {$310.00} that I was had initially logged on to pay and then I received an email and a voicemail stating that I had an outstanding balance of {$350.00} and I needed to call XXXX back today to pay this amount.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief