Consumer complaint received 2017-09-14
Company: SYNCHRONY FINANCIAL
State: DE
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX, I signed a contract with XXXX XXXX OF XXXX, DE - Store # XXXX to have my flooring done. They delivered the materials on XX/XX/XXXX, when the materials were placed in my garage I noticed that there were some loose boxes outside of the pallet. They were to work on the project from XXXX - XXXX XXXX XXXX. The installers arrived on XXXX XXXX and removed my vinyl flooring along with 2 toilets out of 4, my  bathroom sink was also removed. They moved my refrigerator and placed it in the middle of my living room. After removing my flooring from my kitchen all the way to my foyer which also included my pantry and one bathroom. They removed the flooring and toilet in my basement bathroom. 

After removing the old flooring, the installer installed the backer boards. Towards the afternoon, they tried to install some tiles. They noticed that the tiles were different sizes. They were suppose to be XXXX but some were smaller. The installer brought this to my attention so I called the local store and informed them of the problem. The installer wanted someone from Lowe 's to come verify that the ones on the pallet were indeed the same size tiles. It 's pretty obvious to me that the remaining items on the pallet were the same because they had the same dye lot and size. Either way I called the local store, asked if someone can come so that we can go ahead and start installing tiles. The person I spoke with tried to fix it by sending replacements the following day. 

On XXXX XXXX, the replacements were delivered. I noticed that the replacement tiles were still wrong and do not match the majority of the tiles. Needless to say, that 's when everything went down the hill. The installer left at noon and never came back. They abandoned the project and the mess and we were left to clean up after them. I could not access my kitchen to cook because my appliances were left in the middle of the living room. My toilets were still not put back. I tried calling the store again and I was told to call their XXXX # which I did but no one would return my call. I finally got a hold of someone in corporate office and he said he would handle the issue. They wanted the installer to come back and finish the job, to install the same product that they deemed defective. 
I told corporate I do not want them back in my home because they 've caused enough trouble and I should not be forced to deal with them after what they 've done. Well guess what, the project was {$8800.00} and I 'm being told I have to pay {$800.00} because they installed a backer board. Lowe 's  breached our contract and cost me mental anguish and I have to pay. 

Please share my experience so that others do not fall for the " We Support our Troops '' XXXX from Lowe 's. I 've even told them how much they 've put me through and they do not care. I 've supported this local store for many years now, their employees even know me when I go there and this is how they treat me. Please share this so that others know what kind of company Lowe 's is. If you know any media outlet that would publish this please share. Share so that Lowe 's will get the media attention they deserve and hopefully people will stop supporting this type of business

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief