Consumer complaint received 2021-04-29
Company: WELLS FARGO & COMPANY
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Facts follow : ( 1 ) Called the CFPB ; ( 2 ) woman on phone failed to submit the facts ; ( 3 ) complaint ID # was XXXX ; ( 4 ) writing complaint now myself ; ( 5 ) the woman wrote the following on my behalf verbatim, " Dear Wells Fargo, Please confirm the audio record of my call to you a few days after XX/XX/2021. Specifically, regarding a debit of {$52.00} that disappeared from my banking ledger, and, a subsequent conversation with a woman who did not make sense on the phone ; '' ( 6 ) the CFPB woman doubled checked with me if she wrote the complaint right, but still made mistakes ; ( 7 ) fact, the correct " Your Complaint '' follows, " Dear Wells Fargo, Please confer the audio record of my call to you a few days after XX/XX/2021. Specifically, regarding a debit of {$52.00} that disappeared from my banking ledger, and, a subsequent conversation with a woman who did not make sense on the phone ; '' ( 8 ) addendum follows, written by Mr. XXXX, " Dear Wells Fargo, envision in your mind ( a ) where's my item I bought from XXXX?, ( b ) ok I'll check my bank account on my/the unreasonable Wells Fargo Mobile Application, ( c ) what the XXXX!, WHERE IS THE {$52.00} DEBIT FROM A FEW DAYS AGO!, ( d ) I am going to call the Pentagon, ( e ) I am going to call Wells Fargo and talk to a human being now! ; '' ( 9 ) then, continuing, conferring clause ( 7 ), and focusing specifically on the woman who spoke with me from Wells Fargo on XX/XX/2021, fact, this woman said unreasonable things, particularly, paraphrasing, something to the effect " A credit of {$52.00} is showing on your account ; '' ( 10 ) No, it is not, THAT'S WHY I CALLED YOU!, FACT!, I WITNESSED A {$52.00} DEBIT, THEN A FEW DAYS PAST, THEN, IT DISSAPEARED FROM MY ACCOUNT, WHERE! IS! THE! CREDIT! FOR {$52.00}! ; ( 11 ) then, the Wells Fargo Banking Application Rep said something to the effect, " Oh, it just disappeared, don't worry about it, they disappear and crediting your account is irrelevant, it was XXXX 's fault ; ( 12 ) WRONG WELLS FARGO WOMAN!, XXXX WOULD HAVE CREDITED MY ACCOUNT, period ; ( 13 ) WELLS FARGO DOES WHAT XXXX  WANTS, FACT ; ( 14 ) WHERE WAS THE CREDIT OF {$52.00}, PERIOD. 

End of complaint. 

Note : Fact, I hate, the Wells Fargo Banking Application downloaded from The XXXX XXXX XXXX. Period. Fact, I do like/love, human beings, particularly, logically-minded, genuinely-nice, life-experienced, men and women, young and old, specifically, ( i ) mathematicians, ( ii ) physicists, ( iii ) chemists, ( iv ) constitutional attorneys and constitutional judges/justices, ( iv ) medical doctors that uphold the Hippocratic oath, ( v ) genuinely good bankers, ( vi ) good-willed policemen/policewomen/agents/military/paramilitary. 

End of note. 

Note Post Script - Adduce computer scientists as well, specifically, Mr. XXXX XXXX, and, Mr. XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation