Consumer complaint received 2021-07-15
Company: General Motors Financial Company, Inc.
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
Background My Husband who is XXXX and I are both XXXX citizens. We down near XXXX, GA but we managed to drive on and get to a XXXX XXXX. On the XXXX of XX/XX/2021 in desperation we purchased a vehicle from XXXX XXXX XXXX. 
The Dealership in our opinion took advantage of us in the following way and engaged in unfair and deceptive business practices and committed consumer fraud. 
1 ) They sold us the vehicle for {$51000.00} yet had the car advertised on their website for {$47000.00} 2 ) The dealership explained that we were entitled to a XXXX customer Loyalty discount of {$2000.00} and showed us a printout confirming the discount but never actually gave us a copy of this document. We later found on reviewing the paperwork that they never gave us this discount 3 ) They charged us a fee of {$500.00} for documentation and registration but never actually did the work. We had to rely on the a XXXX XXXX in Illinois to submit our license and title work. We also had to pay the Florida XXXX an additional {$220.00} for what believed was originally covered in the charge of {$500.00} mentioned above. 
4 ) They charged us a Dealer service fee of {$890.00} on our contract/ Lease agreement but never provided us anything of value. The license and title work was never done and we subsequently found out that the vehicle had not had a predelivery service done. This was confirmed by the service department of XXXX XXXX XXXX XXXX after we encountered issues with the vehicle on route to XXXX from the Dealer. So other than selling us a vehicle there was no service they provided us that warranted the {$890.00} fee. 
5 ) The dealer included a charge of {$690.00} for a tire and wheel protection package but never disclosed the charge to us at the time we signed the Lease agreement. To date we have never received a copy of the Tire protection contract detailing who warrants this protection and who we should call. This omission was not done in error. 

I would like the following : A ) A refund or credit of the difference between the advertised price and actual price charged to us. ( {$3800.00} ) B ) A credit for the license and title fees they charged. ( No License and title work was done. ) C ) A Credit of {$2000.00} for the customer loyalty rebate they told us we were entitled to but never actually passed on to us. 
D ) A refund of The service fee of {$890.00} ( No Service for value was ever received ). 
E ) A credit for the cancellation of the {$690.00} charge for a tire and wheel protection package that they never disclosed. 
F ) I would like your department to impose whatever fines that you feel appropriate as the Dealership has engaged in deceptive and unfair practices resulting in consumer fraud and have taken advantage of two very XXXX citizens who were in a desperate situation. 
G ) I want GM financial who have financed the lease to make sure that the necessary credits are passed as they have an obligation to make sure that the dealers they do business with conduct their business in an honest and fair way. 
We had tried to call and get some resolution from the dealer but they never gave us an explanation that made any sense. 

The dealers information is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Ga XXXX XXXX My GM account number is XXXX. 
Their address is XXXX XXXX XXXX XXXX, Md XXXX

Company response to consumer: Closed with explanation