Consumer complaint received 2023-05-14
Company: JPMORGAN CHASE & CO.
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Add-on products and services

Complaint:
I got a letter in error according to Chase stating that I could participate in the " My Chase Plan '' for my Chase Ink Card giving me the ability to split up purchases over {$100.00} into a payment plan effective XX/XX/XXXX. Both of my computers are on the fritz so I found a great deal and bought a new PC only to find out that Chase sent the letter to Chase Ink members in error. I never received any documentation stating otherwise and now I have a large balance that I was going to pay in increments. This has rocked my confidence in Chase to the core. As a small business owner trying to make it this really hurt my bottom line and I would have made a different move if I were notified of this error by Chase. I checked my records and did not see a notification from Chase of this error. On XXXX, XX/XX/XXXX, when I called Chase asking Chase how to set up the " My Chase Plan, '' only to find out that it was canceled. I did request a copy of the letter showing that the plan was canceled. I was advised that Chase would request a copy of the letter and I may or may not receive it and that there was nothing else they could do. 

First of all, since Chase sent the initial letter out in error wouldn't there be a strong possibility that Chase erroneously never sent out a letter retracting the " My Chase Plan? '' I do not have the letter in my records. Furthermore, there would have never been a problem if Chase never sent out the erroneous letter in the first place. In addition, I worked at Chase for 11 years in PMI Research, Foreclosure, Bankruptcy, and Recruiting departments. I know that there should be no problem with getting the letter that was supposed to have been sent to me regarding the termination of the " My Chase Plan. '' I also know that all the calls are recorded and you and here the customer service representative state that the letter was sent in error. 

I would like for my confidence to be restored with Chase but with such a large blunder and Chase not trying to honor the " My Chase Plan '' that is attached to this e-mail I have to strongly consider changing financial institutions with all of my Chase accounts. My plan initially was to take {$3100.00} and divide it by 24 months for a payment of {$120.00} per month to make it more affordable and to pay it off sooner. Chase can offer me this plan, something comparable, or better to help restore my confidence and trust in Chase. I hate having to think that now I must second guess anything that I receive from Chase going forward. 

A complaint was filed on my behalf for my issue to be handled by the XXXX XXXX XXXX ( ERG ) with Chase on XX/XX/XXXX. I received a call from XXXX XXXX XXXX XXXX team that she was looking into my issue with Chase on XX/XX/XXXX. On XX/XX/XXXX, I got a call from XXXX with Chase 's ERG team staining that she had reached out to Chase Ink and that they could do nothing. I also never received any proof that a letter or any other correspondence was sent to me stating that the " My Chase Plan '' was canceled.

Company response to consumer: Closed with non-monetary relief