Consumer complaint received 2019-04-19
Company: JPMORGAN CHASE & CO.
State: OH
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I found a house for rent on XXXX XXXX XXXX and contacted the renter through XXXX XXXX XXXX on XX/XX/XXXX he contacted me saying send me XXXX which would be 1st months rent and deposit and do it through XXXX so I gave the approval through my bank and then he sent me a contract to sign for the rental house and when I got it he wanted XXXX more so I did some digging a little to late and here he didn't even own the house he was using the owners names and everything I contacted my bank chase which of course because gave permission they can not do anything I can not afford to lose this money I do not work for being a XXXX to my mother and sister please help me get my money back here are the XXXX that have gone on between us. 
My name is XXXX and I was wondering if the house is for rent and if we could look at it my number is XXXX thank you XXXX XXXX XXXX Good Morning, Just a follow up, XXXX revised code 5321.01 does not state anything about a minimum rental agreement amount. I am a bit confused and concerned at this point seeing as how I have sent you a months worth of rent and a security deposit. Please let me know how you plan to proceed in this matter. Thank you. 
Hide quoted text On Thu, XX/XX/XXXX at XXXX XXXX XXXX XXXX    XXXX wrote : Hello XXXX XXXX XXXX , I contacted my attorney, and told him i will be renting my house to you, so i forwarded all the emails between us, and my ( Attorney ) is very pleased with your application form and he also stated he is sure you will take good care of the house.I also told him you have made a total payment of ( {$1200.00} ), and he stated for everything to be Legal i have to send you a Rental Agreement Form for you to sign and that you are to pay the 2 month payment of 1,400 dollars to make the rental process Legal.Since my house is a beautiful house. so you should have no problem with that as it is part of the move in cost. Making it a total of {$2600.00} as the move in cost, which you have paid {$1200.00}. I hope you understand.I will be sending the keys and document of the house as soon as you agree to the terms and condition in the Rental agreement form and go ahead with the 2 month payment ( {$1400.00} ) with the same payment information you used in making the full payment. After which you could move in at your convenience as soon as you get the keys and document. Once you make the payment you are to print out the Rental Agreement Form and apprehend your signature and you will have to send it back to me so i could go through it, once i confirm the payment and then i will instruct the XXXX agent to go ahead in sending the keys and document to you.So if you could do this today, you will be getting the keys and document tomorrow asap. i are so happy you will be our new tenant. Thanks for your understanding.I have attach the Rental Lease Agreement Form ...

Remain Blessed. 

On Wednesday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : Thank you so much my address now is XXXX XXXX XXXX XXXX XXXX XXXX XXXX and as I  said I do have to give my landlord a month notice and also how do I get the money to you I can pay the whole XXXX On Wed, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX wrote : Hello, XXXX I have go through your application form that you filled and everything is okay by us, well we just want you to know that you can live there as long as you want, also you can move out anytime you want..But you just need to inform us a month before you leave, so that i can be able to look for another good tenant.We are very exited and willing to let you move in our house as soon as possible and i have conclude with my family on accepting payment for the first month rent which is {$700.00} and a security deposit of {$500.00} which is sum of {$1200.00} to move in as soon as you are ready.just get back to me with mailing address where The package containing the keys and documentations of the house will be delivered to you through Courier Service, and you have to pay some payment to hold the house if you are not ready to move into the house now.just for us to be convinced that you really want to rent the house and you want us to keep the house for you.you are to decide if you will pay the deposit or the first month rent first, So get back to me to know where we will be sending the keys and the document to On Tuesday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : Good Morning , I figured it out. I understand your need to find a mindful and caring family for your home. I have been caring for my mother and sister for some time now and have been searching for the perfect home closer to my daughter and her family. I believe this is that home. I would most likely have a cleaning service come in once a month and otherwise maintain the home myself and with my daughters assistance. I am their XXXX XXXX XXXX  XXXX, so the house would have my full attention. I would love to meet you at your earliest convenience. Again my phone number is XXXX. I look forward to your reply. XXXX XXXX XXXX RENTAL APPLICATION FORM. 

FULL CONTACT NAME : XXXX XXXX XXXX OCCUPATION : XXXX RESIDENTIAL HOME ADDRESS : XXXX XXXX XXXX XXXX XXXX, XXXX  YOUR CELLPHONE NUMBER : XXXX WHAT TIME IS THE` BEST TIME TO REACH YOU : XXXX - XXXX AGE & MARITAL STATUS : XXXX Single OWN A PET : No OWN A CAR : Yes HOW MANY PEOPLE SHALL RESIDE IN THE PREMISES : 3 ATTACHED ID/DRIVERS LISENCE : See attached ANTICIPATED MOVE IN DATE : XX/XX/XXXX ( ASAP ) REFERENCE : XXXX XXXX & XXXX XXXX XXXX ( XXXX , Ohio ) IF  YOU ASK TO MAKE A DOWN PAYMENT TO SECURE THE HOUSE TODAY AND TAKE IT OF MARKET, HOW MUCH CAN YOU COME UP WITH IMMEDIATELY : 1st Month and Security Deposit ( {$1100.00} ) I XXXX XXXX , Certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for tenant screening as may be necessary in arriving at a tenant decision. I understand that the landlord may terminate any rental agreement entered into for any misrepresentation made above.You can Call me or Text Me @ XXXX, The Rich and Poor Deserves Happiness. 
Sincerely. 
XXXX XXXX XXXX & family. 


On Tue, XX/XX/XXXX at XXXX XXXX XXXX XXXX   XXXX wrote : Hello Thanks for your interest and inquiries about our house. Yes the house is still available for rent and we are looking for a responsible person/family to occupy and maintain the house now that we are not around. My Wife and I must confess this its my first time of renting my house. However, due to the situation of my sick mother who was involved in a tragic accident, i have to move to XXXX  XXXX for her proper care with my mother. We will be staying in XXXX XXXX for at lest 2 years more or less and that is why we have made up our minds to put up the house for rent to whom ever that will take good care of it and we intend getting a bigger house again as soon we are done with the treatments. i am not renting my home because of my mother present condition but because i need someone to take good care of my property as we can not leave the house empty just like as we will be here until my mom gets well. Let me know as soon as possible if you can take good care of it, so that we can discuss the rent further. 

We only look forward to having a very good tenant that can take proper care of our property in our absent .... 

DETAILS ABOUT THE HOUSE. 
Property address XXXX XXXX XXXX, XXXX, XXXX XXXX Bedrooms : 3 Bathrooms : 2 sqft : 1,556 Rent is : {$700.00} security Deposit is $ 500..Security Deposit Is Fully Refundable Pets : Accepted PLS NOTE : This house is no longer for sale anymore but now for rent and Utilities included in monthly rent So therefore if you are interested in signing a lease? below is the rental application form kindly fill it out. 


RENTAL APPLICATION FORM. 


FULL CONTACT NAME_________? 
OCCUPATION_________? 
RESIDENTIAL HOME ADDRESS_________?

YOUR CELLPHONE NUMBER_________? 
WHAT TIME IS THE` BEST TIME TO REACH YOU_________? 
AGE & MARITAL STATUS -- -- --? 
OWN A PET_________? 
OWN A CAR_________? 
HOW MANY PEOPLE SHALL RESIDE IN THE PREMISES_________? 
ATTACHED ID/DRIVERS LIsENCE_________? 
ANTICIPATED MOVE IN DATE_________? 
REFERENCE_________? 
IF YOU ASK TO MAKE A DOWN PAYMENT TO SECURE THE HOUSE TODAY AND TAKE IT OF MARKET, HOW MUCH CAN YOU COME UP WITH IMMEDIATELY_________? 

I ___________, Certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for tenant screening as may be necessary in arriving at a tenant decision. I understand that the landlord may terminate any rental agreement entered into for any misrepresentation made above.You can Call me or Text Me @ XXXX, The Rich and Poor Deserves Happiness. 
Sincerely. 
XXXX XXXX XXXX & family. 


On Friday, XX/XX/XXXX, XXXX XXXX GMT+1, XXXX XXXX XXXX wrote : My name is XXXX and I was wondering if the house is for rent and if we could look at it my number is XXXX thank you XXXX XXXX XXXX. and through text he gave me the this to send the money to through XXXX XXXX. I really need my money back I think it's sickening that a bank ( chase ) that we have been with for years will do nothing to help I hope a lot of people see this so they don't get scammed out of all their money and how XXXX and chase won't help

Company response to consumer: Closed with explanation