Consumer complaint received 2017-07-06
Company: BMW Financial Services NA, LLC
State: PA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Complaint:
I assumed a lease for a XXXX XXXX XXXX from the original leasee of the vehicle in XX/XX/XXXX. I was not the original purchaser of the vehicle. I have assumed leases before and know I was responsible for end of lease wear and tear. In fact I had a XXXX BMW lease ( that I also assumed ) so I knew the process.
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I received a letter from BMW that I needed to contact " XXXX '' before my lease ended on XX/XX/XXXX to have them conduct a 3rd party independent lease assessment. I meet the representative, in person, at my place of employment on XX/XX/XXXX. I gave him all the applicable paperwork and keys. He took over 20 photos and told me he saw 2 issues. One was scrapes on the wheels ( which I agree with ) and a dent on the driver door ( which I also agree with ). I got a full report with all the details and photos about a week later at the end of XXXX. I felt confident that based on his report and what I knew about the car there would be minimal damage at lease turn in 30 days later.
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I turned in the vehicle on my lease termination date of XX/XX/XXXX and under mileage.
About a week later I received a statement # 1 from XXXX  dated XX/XX/XXXX XXXX for {$500.00}. Bumper cover scratch 2-4 '' {$300.00}. Left fender scratch 2-4 '' {$200.00}. Along with 6 other issues ( two tires scraped, front right door dent, and 3 previous repairs ). These last 6 items are all showing {$0.00} or normal wear and tear. I was kind of surprised at the {$500.00} bill I was being assessed after 30 days ago the number was {$0.00}. Before I had a chance to call I received statement # 2 for {$1400.00} dated XX/XX/XXXX at XXXX. The same items above where on the bill but they added XXXX for " modified suspension ''. I called the previous owner of the car who did disclose to me he did change the springs ( which he failed to tell me back in XX/XX/XXXX. When I asked if any changes to the car he did say no ). I blame myself for not following through to fully inspect the car. He did say he had the original springs and would return them to me.
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I called BMWFS XXXX on XX/XX/XXXX at XXXX and spoke to a rep and explained the above info. She said she would remove the {$200.00} left fender scratch and would credit my back {$400.00} of the XXXX suspension modification. I thanked her for that. She then mentioned that the dealer I turned the car into now owned the vehicle ( they purchased it from BMWFS ) and I should reach out to them to see about the suspension to see if I could return the springs to the dealer and they would waive the fee. I emailed the dealer on XX/XX/XXXXand left a message on XX/XX/XXXX. Which as of XX/XX/XXXX have not been answered by the dealer.
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Then on XX/XX/XXXX I receive a bill, now from BMW for XXXX. {$1700.00} in damages and excess wear ( no explanation ) {$350.00} disposition fee ( which I agree with ) and {$180.00} in tax. Where they are getting XXXX in damages is beyond me. I have a statement with XXXX in damages so XXXX magically shows up 30 days after I turn in the car?
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I feel like I am being targeted here. On XX/XX/XXXX I was told {$0.00} in damages and wear and tear. Then less then 60 days later I get a {$2200.00} bill. Something does n't add up. BMWFS is talking to me and agreed to waive fees on XX/XX/XXXX. I am waiting to see if I get an updated bill. But the dealer is not returning my calls or emails.

Company response to consumer: Closed with explanation