Consumer complaint received 2019-05-28
Company: Source Receivables Management LLC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I have received multiple phone calls as well as have spoken to Source regarding XXXX stating that we still owe them money. This was on XX/XX/XXXX. I called XXXX and they assured me that they would investigate this and give me an itemized bill and I still do not have one.  I have sent all devices back with their own mailing labels and have advised SOURCE of this as well. I was sent a letter on XX/XX/XXXX had sent this complaint regarding Source and their debt collection tactics over to the FTC. I have yet to get the itemized bill from XXXX nor have I had any communication with the FTC. 

I personally sent them the bill that Source and XXXX sent to me stating that we owed XXXX money. I tried to rectify this bill back in XXXX with setting up payments for what XXXX stated was our last final bill. However, that debt was overpaid on all levels as the actual bill was paid. Now I am being raked over the coals again by XXXX not doing as they promised and supply me with an itemized bill of what they state I owe. Additionally, Source NOT having all of their facts together in order to understand the final bill we owed when we switched to another carrier in XXXX of XXXX was for services only and not devices and was less than {$500.00}. 

All devices were returned and the only thing we owed for was the actual bill for the last month of service in addition to the prorated services when we switched. I have explained this to Source multiple times and even spoke to a manager. Source came back and continued to collect on a debt that is CLEARLY NOT OWED! 

Source has all of the calculations which I have forwarded over to the FTC and to the attorney 's office, " THEIR WORDS '' For this settlement it looks like the consumer agreed to make 4 monthly payments in the amount of {$370.00}, however only three were paid to the previous agency. It looks like the original balance due was {$2200.00} and the total settlement amount would have been for {$1500.00}. They received payment on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX in the amounts of {$370.00}. The last installment should have been paid the end of XXXX but was not. Please be advised XXXX kept the account with the prior agency for nearly 6 months before they recalled it and placed the account with us. In that timeframe the consumer never made good on their final settlement payment therefore the settlement was considered null and void. At this time any payments made on the account went towards the balance in full since the settlement was never satisfied. SourceRM received this account with a balance of {$1000.00} in which the lowest we can settle the account for at this time is {$620.00}. This settlement offer is valid for 45 days ( XX/XX/XXXX ) and must be secured and paid in 2 monthly installments '' WE SIMPLY DO NOT OWE THIS BILL. And they have placed this debt on our credit report and we have not even reached the 45 day mark from their XX/XX/XXXX response. iI am demanding a full itemized bill from Source that shows everything we owe less the equipment. I am forwarding this matter over to the FTC myself, even though the CFPB said that they did, I too will follow up with this matter with both state and local authorities.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation