Consumer complaint received 2023-12-20
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I took my XXXX XXXX XXXX XXXXXXXX XXXX and XXXX. in XX/XX/2023 for torque tube replacement. The tech, XXXX, said it didn't need to be replaced and that he could just rebuild it if I bought the parts he advised me to get. I brought all the parts per request from XXXX XXXX XXXX XXXX to return the car to me on XX/XX/2023. The car stopped at a traffic light and waited XXXX hours for a tow from my insurance company. I reached out to XXXX XXXX, at XXXX employee, on XXXX, and he said he would pick up the car on XX/XX/2023. He kept the car for XXXX months : XXXX, XXXX, XXXX. Meanwhile, I reached out to the credit card company to file a dispute. I kept them updated on the process, and I explained to the credit card company that XXXX XXXX XXXX  would tow the car back to me XXXX hours away. The next day, when I got in the car, it happened again. So they told me to get another second opinion from another shop, which I did, and I asked about the time frame due to me just getting the car back from XXXX XXXX ; they kept the car there for months, and the tech, XXXX, did not do the installation correctly and did not use the parts he asked me to order. XXXX XXXX was using XXXX, and you can not use that in a XXXX. He did not measure the rear XXXX endplay, which caused the engine to lock up and the starter to burn. He also caused the main fuse to blow and put the exhaust pipe on backwards. I have taken my car to another shop to check over his work. Also, XXXX was reaching out to our XXXX XXXX, who told him if he didn't do the measurements, it could cause the engine to fail and that what exactly happen I have him omitting to be did not do this in a text. I reached out to the credit card company with Navy Federal Credit Union. I explained to them my car is at another shop I had it tow there in XXXX after XXXX the shop owner at XXXX XXXX explained to me he can't get to it until in XXXX week of XXXX I reached out to my credit card company by phone and e-mail told them is there any time frame and they told me get the other invoices in when when I can nothing said about any time frame due to my circumstances when getting the other shop to look at the car vacancy I first file the claim they denied it saying they are needing more information I did that got what they needed after I filed the appeal they got what they needed and now telling me the credit card company saying past the 60 days for charge back when I explained to them that car at another shop I haven't drove my car for 7 months now I am going have get whole new engine due to XXXX XXXXt and XXXX  telling a lied he knows how to work on XXXX  XXXX stated to me and my son if something he did he will pay now he refusing and my credit card company not refunding me the money I paid for services I did received I have everything.This is wrong and I was scammed and the shop needs to take responsibility for their actions. The tech XXXX at XXXX XXXX lied about know how to work on XXXX  I find out they did this to another guy car I have his information as well also I call the XXXX XXXX of Georgia they couldnt find any business license in that name also ask tech XXXX about his credentials it took me 4 months to get invoice and the one he sent me has now been changed I asked for torque tube replacement XXXX said torque tube was find he could rebuilt the one that came with the car. XXXX my bolts on my XXXX.and more also the starter was smoking see the other shop invoiced they said small fire under the starter

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation