Consumer complaint received 2017-11-20
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XXXX XXXX a Teller with malice and malicious intent berated and belittled me and accused me of fraud. She refused to allow me access to my checking ACCOUNT. The first teller I spoke to was preparing a cashier check for me with no issue. But this next teller XXXX XXXX had person intent on preventing me from access to my funds for personal reasons. This bank has issues with minorities and was sued in XX/XX/XXXX and lost for illegal activities related to XXXX and XXXX XXXX bank clients. This teller had several other options, she could have done a partial disbursement, but instead she decided to use condescending tone against me. 
No one called me or advised from the bank that there was any issue with my account. On XX/XX/XXXX I  spoke to the bank manager regarding my account and he had no issue with me or my accounts. Then when I encountered this teller, XXXX XXXX, she looked at me and was determined to harm my by calling the corporate fraud department and filing a report without my consent or permission. 
From the time I arrived at XXXX XXXX to XXXX the teller XXXX XXXX left me in an office an took 3 or more personal phone calls on her personal cell phone. She came back into the office and said You are not going to get any money from me tonight. I do not feel comfortable give you any money XXXX requested onerous documentation from me that was not necessary and refused to allow me to speak to a manager. 
XXXX was determined to embarrass me and deny me access to my checking account, she was rude and unprofessional towards me. She spoke in a tone that was denigrating and she besmeared my reputation with the bank. 
She asserted that I was a liar, and lying about my identity although I have used this branch multiple times without incident. 
She determined that I was not going to have access to my funds and she repeatedly refused to explain why she refused to give me my funds in my personal checking account. 
XXXX for malicious reasons then proceeded to close or cancel out my accounts that had been open since XX/XX/XXXX without my permission or consent. I have paid off my loans, my accounts have never been overdrawn and I paid off my credit cards. Still this teller felt that I had to prove to HER prove to her where I make my living. 
At XXXX XXXX XXXX made contact with the Consume Fraud office minutes before they closed and added fraud hold to my credit card without my consent. 
This Representative of Fifth Third acted with malice intent towards me ( a minority ) purposefully placed a fraud hold knowing the Fraud department would be closed and I would have no way to know why my account was frozen. This teller placed this hold without my express written consent. I was basically reported to the bank fraud department as a criminal that had criminal activity. This teller could have chose other options, but she made a personal decision to report me and close all my account access. Now just before a holiday this bank has taken my funds and I will not be able to have a holiday with no funds with my family. 
This teller added a fraud hold to my checking account based on her own malicious intent without my consent and for no reason as there was no fraudulent activity This teller as a representative of Fifth Third Bank, used her job to purposefully and with malice restrict me from my own person funds.

Company response to consumer: Closed with explanation