Consumer complaint received 2021-05-11
Company: Amsher Collection Services, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
HELLO, MY ISSUE PERTAINS TO XXXX XXXX XXXX XXXX AND AMS XXXX XXXX  XXXX  XXXX XXXX  XXXX,,, I HAVE RECEIVED A TOTAL OF 12 MISSED CALLS FROM AMS XXXX XXXX XXXX XXXX XXXX  XXXX SINCE XX/XX/XXXX TODAY IS XX/XX/XXXX A TOTAL OF 6 DAYS ALL FROM THE SAME # XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX  I FINALLY ANSWERED TODAY AND SPOKE WITH A FEMALE AGENT AT XXXX XXXX  AND WAS ADVISED THAT I AM BEING REACHED IN AN ATTEMPT TO COLLECT A DEBT FROM XXXX XXXX FOR THE AMOUNT OF {$190.00} AND THAT MY BILL HAS BEEN CHARGED OFF AND FORWARDED TO THE CREDIT BUREAUS AND I MUST POST DATE A PAYMENT TO HOLD COLLECTION EFFORTS ON MY ACCOUNT, THIS IMMEDIATELY SEEMS OFF SO I REACH OUT TO XXXX WHEN I AM ADVISED THAT MY ACCOUNTS ARE NOT DELINQUENT ENOUGH TO THE POINT WHERE THEY SHOULD BE CHARGED OFF, AT THAT POINT I AM TRANSFERED OVER TO A SUPERVISOR PER MY REQUEST AND I AM ADVISED THAT THE ACCOUNT THAT HAS BEEN FORWARDED TO THE XXXX LAW WAS FOR AN ACCOUNT THAT XXXX INCORRECTLY OPENED UNDER MY NAME UNDER A DIFFERENT SERVICE ADDRESS,,, THIS ACCOUNT WAS OPENED ON XX/XX/XXXX AND I REACHED OUT TO CHARTER ON XX/XX/XXXX TO ADVISE THEM OF THE CHARGE I SAW ON MY ACTUAL ACCOUNT AND I WAS ASSURED THAT THIS WOULD BE REMOVED IMMEDIATELY, I THEN REQUESTED TO BE TRANSFERRED TO A MANAGER. I WAS TRANSFERRED TO XXXX AND SHE INFORMED ME THAT THE ACCOUNT WAS STILL OPEN BECAUSE THE COMPANY IS ATTEMPTING TO LOCATED AND BILL LOST EQUIPMENT? HOW IS THAT MY FAULT WHEN I SPECIFICALLY ADVISED THEM THAT THIS WAS NOT MY CORRECT ADDRESS. XXXX THEN CONFIRMED THAT MY ACCOUNT SHOULD NOT HAD BEEN CHARGED OFF AND THEY JUST FORWARDED MY FILE TO XXXX LAW ON XX/XX/XXXX. SHE THEN CLAIMED CHARTER FILES NO REPORTING TO THE CREDIT BUREAU 'S. I CONTACTED AMS LAW AND SPOKE TO SUPERVISOR XXXX XXXX ... HE INFORMED ME THAT THE ORIGINAL AGENT I SPOKE TO THIS MORNING WAS XXXX XXXX AND ALL CALLS HAVE BEEN MADE MANUALLY NOT VIA A DIALER SYSTEM AND THEY DO IN FACT HAVE RECORDS OF CALLS MADE TO ME BUT CAN NOT PROVIDE IT. I ASKED XXXX IF MY LOAN HAS BEEN FILED AS A CHARGE OFF AND HE CONFIRMED IT HAS NOT ... WHEN ASKED WHY XXXX TOLD ME ON A RECORDED LINE THAT IT HAS HE STATED THAT HE IS NOT SURE AND HE SAYS THEY HAVE ONLY HAD MY FILE IN THE OFFICE FOR 7 DAYS? AT THAT POINT I REQUESTED XXXX TO SEND ME ALL PERSONAL INFORMATION COLLECTED OF MYSELF AND HE PROVIDED ME A COMPLIANCE AGENTS EMAIL I CAN FORWARD MY REQUEST TO. 

I REACHED BACK OUT TO XXXX AT XXXX AND SHE ALLEGED MY " CHARGED OFF '' AMOUNT WAS ONLY {$74.00},, I PROVIDED AMOUNT THAT AMS WAS ATTEMPTING TO BILL AND SHE SAID SHE IS NOT SURE WHY I WAS PROVIDED A PAST DUE AMOUNT OF {$190.00}. SHE ALSO ALLEGED THAT THEY DO NOT SEND ACCOUNTS TO COLLECTION COMPANYS UNTIL 90 DAYS PAST DUE. PLEASE NOTE THIS IS AN ALLEGED BILL FROM XX/XX/XXXX THAT I " OWED ''. SHE THEN STATED MTY ACCOUNT WAS FORWARDED EARLY BECAUSE OF MY LACK OF RESPONSE TO CALLS, WHY WOULD I ANSWER WHEN I WAS CLEARLY NOT UNDER THE IMPRESSION I WAS PAST DUE FOR ANYTHING WITH XXXX? 

MY MAIN ISSUE IS THE FACT THAT I WAS CALLED SO MANY TIMES BY AMS, I SHOULD HAVE ONLY BE CONTACTED AT MAXIMUM 7 TIMES WITHIN A WEEK AND I WAS CONTACTED 12 TIMES WITHIN 6 DAYS. AND I WAS ALSO PROVIDED FALSIFIED INFORMATION BY XXXX XXXX IN AN ASSERTIVE WAY TO COLLECT A DEBT. THESE ARE IN NO WAY PROPER WAYS TO COLLECT UNDER FDCPA GUIDELINES AND I HAVE NOT BEEN PROVIDED ANY OFFER TO CONSOLE ISSUES I WAS SIMPLY ADVISED THAT MY FILE HAS BEEN REMOVED FROM THERE FILE ... I ALSO HAVE READ RESPONSES FROM AMS ON XXXX WEBSITE ALLEGING THEY DON'T REPORT TO CREDIT BUREAUS, THEN WHY WAS I TOLD THAT IN AN ATTEMPT TO COLLECT A DEBT?!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation