Consumer complaint received 2021-11-11
Company: CITIBANK, N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Debit card XXXX Mortgage acct : XXXX Credit card XXXX To start my pay went into my Citi checking account on XX/XX/XXXX of over {$2000.00} direct deposit. I went to the bank prior to withdrawal all my money. The branch manager would not allow me as he has a personal vendetta against me and unable to login. I was blocked. Not be wise I bounce checks or a fraud because this bank has millions of dollars of fines. They can not even service there own loans. 
I left my job due to all the mental anguish The bank would. Ow all me access to my {$25000.00} in my business account and the branch manager kept putting fraud codes. I have a mortgage that I just closed on with Citi and they fudged the closing docs to not give me my {$5000.00} lender credit. I did not want t to close but threatened by them that I would lose my {$10000.00} Ernest money that also the branch manager held and did not allow me a dress to my own money. XXXX XXXX. He is really a dangerous person to knowingly withdrawal my {$2000.00} and keep the money. I never received it. 
I can not pay my mortgage I ha e hundreds and hundreds of emails with XXXX XXXX XXXX CEO letting get know what was going on and did not want to close on this property. I ha e had a credit card for years s d years snd never missed a payment! Coti drnied me my XXXX miles this is why I opened this bank account. How can someone just steel my money and think is ok. How can someone change the closing documents and fudge numbers. How can all this happen. How can money that is free and clear in my account be held with fraud codes. This has cost me so much metal abuse, money, I can not pay my mortgage! Its my first mortgage payment. I called the OCC. its seems a sanction was just put against XXXX XXXX XXXX. Citi can not Servicer there isnt loans due to fraud and it seems the behavior is still going on daily. 

I have perfect credit. I am left to file a Chapter XXXX and XXXX. I will not be abused any longer. 

These people are vile, incompetent, and seem there fraud is allowed on a daily basis. The thousands of complaints, the millions paid in every area possibly this bank committed fraud. 
XXXX corporate office said they never delivered anything to a locker. I have filed a police report. 

I called customer service on XX/XX/XXXX and many times after provided my address that Citi is very well aware of. I have had a po box on my account for ten years. I closed on a property with this stupid bank and they did this on spite. 
I hope your happy Citi Bank all the detrimental attacks you caused on me. What are you going to block me from my mortgage too! What a bunch of dangerous people. Block me from my mortgage. I have all my bank statements. Since day one they could not e en open up my bank account right. My miles. I have a recorded call from XXXX in Texas even stated how wronged I was. All because I paid two bill pays in one day. The rules did not stipulate any of the sort! The branch manager is by far so vile to not allow me to take out all my money only {$7000.00} not the rest of money. I have it on voice recording. I will fight until what is owed to me rightfully and ethically. I am going to file a XXXX and a XXXX because this bank cost me my mental health. Financially drained me of my money. 
It seems Citi enjoys sterling and commuting constant fraud. Look at all the complaints. There similar to my complaints. XXXX XXXX was made aware when I was not able to write of check for my XXXX XXXX. The loan officer at Citi XXXX XXXX is very aware and provided me XXXX XXXX number. Yet I was ignored. XXXX XXXX also agreed because he had access to my bank accounts as I was obtaining a mortgage. This is a personal vendetta. Its also fraud and violating my rights. Yet I am blocked from logging in to the bank account yet I am not blocked from the mortgage. Go figure. I printed all my XXXX statements and took pictures when I logged in on XX/XX/XXXX. To show the {$2000.00} was withdrawn not by me! Yet XXXX the person assigned in the executive office simply as I said did you call the branch manager. Do you see I called and provided my address EIGHT times. Reissue a new check. XXXX was suppose to do that on XXXX I recorded my call. She obviously was stopped or someone intervened! I could not make any of this up if I tried. XXXX hung up and did not one thing to resolve the issue because she was told not too. This is a personal vendetta to ruin my financial credit and sabotage me. I have reached out to the director the CFPB and OCC and Citi is being investigated as I provided hundreds of emails documents if my mortgage. Names of people I dealt with. Photos of the fraud codes photos of every time I tried to take out money even and said sorry you over your limit even at a {$100.00} I want nothing to do with this bank and will go every legal route to get justice. 

My H06 policy was never taken out of escrow. A letter was sent on XXXX. Loss mitigation documents said mailed XXXX received XXXX. Signed affidavit from USPS post mailman who been in the job 40 years. 

I have reported this to XXXX XXXX CEO.

Company response to consumer: Closed with explanation