Consumer complaint received 2022-12-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
This is a complaint against Bank of America ( BoA ) for negligence in the balance transfer transaction made in XX/XX/XXXX. Details are set out below : For several years now, I have had a credit card issued by BoA. In XX/XX/XXXX, BoA offered me a 0 % interest for higher interest balance transfers. At the time, I had a XXXX account balance and I decided to use BoAs offer to pay off some of the XXXX outstanding balance. I provided BoA with all the XXXX account details and BoA wrote a check ( No. XXXX ) dated XX/XX/XXXX for {$1800.00} and sent it to XXXX. 
After a reasonable amount of time, I checked my XXXX balance and noticed that {$1800.00} had not been credited. I called XXXX Customer Service, after many questions, the representative indicated that the above mentioned check had not been received. 
Next, I called BoA and they confirmed that XXXX had in fact received and cashed the check on XX/XX/XXXX and a photocopy of the check was provided. 
Since then, the long and tiresome phone calls and inconsistent responses from both sides began. Both entities kept sending me back and forth indicating that I should deal with the other one. 
Meanwhile, while the investigation was underway, XXXX credited {$1800.00}, indicating that the credit may be reversed if the payment can not be located, which it did. They did not find the payment and reversed {$1800.00} from my XXXX balance. 
Throughout the year XXXX and part of XXXX, I made many calls to both entities and the answer was always the same. I managed to get an appointment for XX/XX/XXXX with a BoA representative, XXXX XXXX XXXX at the Branch in XXXX, XXXX VA. The meeting lasted for about XXXX hours during which the representative made several phone calls and finally said that there was nothing BoA could do because they had proof that the check was received and cashed by XXXX and that, for them, the case was closed. I asked XXXX XXXX to provide me the outcome of the meeting in writing. XXXX XXXX indicated that he would send me a letter in that sense but a formal letter from BoA was such letter was never received. 
I waited for months to be contacted by either party, hoping that any of them will finally locate the funds. No one contacted as of today. 
In order to avoid any damage and maintain my excellent credit, I paid back the {$1800.00} to BoA, money I never received. This event has caused me a great stress and tremendous financial loss. 
I wrote to the Office of the Attorney General of Virginia requesting to evaluate and investigate this consumer complaint. The Attorney Generals office replied indicating that, based on the information provided to them, the Consumer Financial Protection Bureau ( CFPB ) has jurisdiction over my complaint. 
I did submit a complaint through CFPB against XXXX represented by XXXX XXXX. The result was that XXXX XXXX, on behalf of XXXX, indicated that this payment has not been received or cashed and recommended that I contact the bank that issued the check, which is Bank of America, and request that the payment be reversed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation