Consumer complaint received 2019-10-10
Company: WELLS FARGO & COMPANY
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Wells Fargo Bank is suing me for the credit card debt, which I tried to rectify with them multiple times. 
They enrolled me in a program to which I did not consent, shared my financial data with a third party that I did not authorize, started charging me cash advance fees when what I was trying to do was stop paying overdraft fees on my checking account to which I notified a banker to resolve and has not been.

1. I never signed up for the Credit Protection Plan and I was charged fees, including the interest returned for that program. They shared my information with some third party who I have never heard of or authorized to have access into my finances. 
XX/XX/XXXX XX/XX/XXXX CREDIT DEFENSE XXXX XXXX  {$37.00} XX/XX/XXXX XX/XX/XXXX CREDIT DEFENSE XXXX XXXX {$37.00} XX/XX/XXXX XX/XX/XXXX CREDIT DEFENSE XXXXXXXX XXXX {$36.00} XX/XX/XXXX XX/XX/XXXX CREDIT DEFENSE XXXX XXXX {$35.00} XX/XX/XXXX : {$35.00} XX/XX/XXXX : {$40.00} XX/XX/XXXX : {$38.00} XX/XX/XXXX : {$38.00} XX/XX/XXXX : {$38.00} Total YTD ( not counting previous years ) on Credit Defense : {$300.00} 2. There was an error with cash advances on my account which was not corrected : The cash advances were authorized without my knowledge and I have so far been charged with. 
Cash Advance Fees : XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON CASH ADVANCES {$170.00} XX/XX/XXXX INTEREST CHARGE ON CASH ADVANCES {$180.00} XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON CASH ADVANCES {$170.00} XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON CASH ADVANCES {$170.00} XX/XX/XXXX : {$11.00} XX/XX/XXXX : {$27.00} XX/XX/XXXX : {$190.00} XX/XX/XXXX : {$190.00} XX/XX/XXXX : {$170.00} Total Approx ( YTD, not including the charges from XXXX ) : {$1300.00} 3. Interest Charges on Purchases XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON PURCHASES {$5.00} XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON PURCHASES {$6.00} XX/XX/XXXX XX/XX/XXXX INTEREST CHARGE ON PURCHASES {$6.00} XX/XX/XXXX : {$1.00} Total Approx ( YTD ) : {$19.00} 4. Late Fees XX/XX/XXXX XX/XX/XXXX LATE FEE {$27.00} XX/XX/XXXX XX/XX/XXXX LATE FEE {$37.00} XX/XX/XXXX XX/XX/XXXX LATE FEE {$27.00} 5. Overdraft Protection Fees : XX/XX/XXXX : {$20.00} XX/XX/XXXX : {$20.00} XX/XX/XXXX : {$12.00} XX/XX/XXXX : {$20.00} XX/XX/XXXX ( additional ) : {$20.00} XX/XX/XXXX : {$20.00} XX/XX/XXXX : {$20.00} Total Approx ( YTD ) : {$130.00} Several attempts were made by me unsuccessfully to work with the bank to rectify these errors- I called and E-mailed several times, met with the banker in XXXX, NJ. They never returned my calls and while the banker agreed to look into the issue, they never did. 
The last E-mail for which I have not received a response, was sent on XX/XX/XXXX. 
On XX/XX/XXXX, they delivered a summon for the lawsuit through a third party. 
I need this to be resolved, I believe that Bank acted unethically and even possibly criminally. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief