Consumer complaint received 2018-03-02
Company: BARCLAYS BANK DELAWARE
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Please note that this complaint was filed on XX/XX/XXXX under your reference XXXX and was closed because the respondant falsely claimed it was a duplicate. It is NOT. It bears some similarity to a situation you resolved that happened about a year ago, but that case began many months earlier and in another country. Please immediate reinstate this valid claim. 





On XX/XX/XXXX, I prepaid a car rental with XXXX for a small car offer as from XXXX. When I arrived at XXXX XXXX XXXX XXXX in XXXX, I found that XXXX was represented by XXXX XXXX. I experienced a bait and switch fraud, with the false claim that there were no small cars available despite the fact that I had reserved the car over five months in advance and despite the fact that their lot was filled with small cars. I'm XXXX, suffering from XXXX  XXXX and had about seventy pounds of luggage. Under duress, I was forced to accept a large vehicle with no working low beam headlights and with a faulty navigation system ( despite the fact that I had my own. ) They displayed no willingness to refund my prepayment as an alternative, and of course that would also have left me with high rates for no reservation. After returning the car in good order, I found a charge on my credit card for {$120000.00}. XXXX XXXX, XXXX, and XXXX, provided me with positively no explantion for these charges despite requests, do I contested the charges with XXXX. They provisionally removed the charges then recently reistated the charges with very little accounting or verification from XXXX XXXX. I have since re-contested the charges, but to date with no resolution. The following letter to them cites a number of facts and documentation on bait and switch by the parties mentioned : XXXX XXXX XXXX XXXX XXXX, IL XXXX XX/XX/XXXX Billing Dispute XXXX XXXX  XXXX XXXX, DE XXXX XXXX Case Ref. No. XXXX Dear Sirs : Please immediate and permanently remove the XXXX XXXX charge of {$1200.00}. I have tried in vain to get a full accounting for this illegal charge for over ninety days. You reversed your suspension without any detailed accounting for the charge and I have received none from XXXX XXXX despite repeated requests. There is no justification for this charge nor was there any agreement on my part. Under rules of the account agreement, you are therefore obligated to permanently remove this charge. 

Thank you for the documentation you supplied of the illegal bait and switch engaged in by XXXX XXXX in collusion with XXXX and XXXX XXXX XXXX. I am passing that evidence on to the XXXX XXXX XXXX and to the Illinois Attorney General. When I arrived at XXXX XXXX  XXXX XXXX to pick up my prepaid rental car, I was directed to XXXX XXXX as representative of XXXX, in whose name the car was prepaid. Under duress, I was forced to accept a larger car than I had not booked or wanted, and no refund alternative proffered. I am XXXX years old, had considerable luggage, and was suffering from XXXX XXXX. They claimed no small car was available, despite the fact that I had prepaid for one over five months earlier and despite the fact that their lot was FULL of much smaller cars during a down season. The car I received was in poor working order. Low beam headlights didnt work and the navigation system, didnt fully function. I didnt want a navigation system and fortunately had my own to use. There was positively no justification for the switch and the car should not have been rented. Here are references to their ongoing bait and switch scam : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In the event that you choose not to honor the card agreement by removing this charge, I will of course be forced to file against you and other parties concerned in my local small claims court. This bait and switch fraud and charges associated with it are clearly illegal under the internationally recognized Uniform Commercial Code, US Law, Illinois Law, and XXXX  Law. 

Sincerely, XXXX XXXX XXXX XXXX cc : Illinois Attorney General Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Please help me get these charges immediately removed and please take steps to stop this illegal bait and switch fraud by the parties mention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation