Consumer complaint received 2022-04-05
Company: ALLY FINANCIAL INC.
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
I was late on 1 payment. I made the payment .Ally came and took the car I stated I was up to date the payment was made .The driver said when Ally sent him the payment was still due. The driver removed the car. I was then told it was at a locacation where Id have to come up with monies to get the car. So now I was paid up but had to pay money to get the car back that was paid up. I was trying to contact family to help financially since I was on soc sec ) and lost that due to household income which was why I was struggling financially. I would also have to take a bus which was over an hour or so away to the location. ( A XXXX XXXX ) this was in the country. I was told they wouldnt remove the car to another destination. I told them my husband and I got the help and were coming for the car. The lot which Ally had the car put in told me the car was no longer there and sent to another destination further away .I was trying to find the location of the car .Now Id have to take a trip to retrieve the car and find out where it was. They told me the car was going to Auction. The car was XXXX XXXX which was a rip-off deal I was told I could refinance through Ally from the car dealership XXXX in XXXX which was a lie XXXX also took my XXXX only gave me XXXX on it on the paper work and the XXXX disappeared with them not having the title yet. Note I was alone on the car endeavor. My son could not believe what he was hearing! I paid XXXX off on the car when it was ( stolen ) removed .Ally auctioned it for XXXX or so .so it was a year or so old with XXXX XXXX miles and they sold it for XXXX XXXX?? Today years later I got a call they want XXXX or so more. More money because years went by. I still have a key the book and the business deal I was so ripped off and was monotonous given a discount or incentives the paper work was written and the rewritten I was so confused .I put the car back on the lot at XXXX and wanted my XXXX back which I still had the title for to no avail. I need a lawyer. Id like the XXXX I payed into the car. The car was a dangerous unstable car. It shook in the wind ion the highway and the windows whistled. What a nightmare. I feel Ally literally stole the car. I was caught up on my payments when the car was removed!! The driver said Im doing what Ally told me. I complained to Ally about the car the payments and the sale. I was also to I could refinance through Ally who stated they dont due refinance. Why didnt Ally sell the car for what was owed instead of XXXX and change?? I could have sold it for more and paid off the loan. They hooked it to the tow truck and was pulling it on the rear tires. I would not trust the frame after that. They did not put in on the flatbed. ( There was a larger car on that. I need help with this case. Their still hounding me my reputation is damaged. Please can someone get me a lawyer or justice for this case Ally is still sueing me. Years later and the cost is piling up. Im on soc sec again. I dont have the knowledge or money to even start to try to find a lawyer who would take this case planet XXXX XXXX XXXX ny and Ally Financial vs Me. Please help!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation