Consumer complaint received 2021-02-23
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
On or about XXXX of XXXX I purchased a bed at Furniture Row in XXXX, XXXX. I took advantage of their 60 month no interest financing through Capital One. I immediately set up 59 automatic payments of {$30.00} ( the minimum payment ) and a final payment of {$37.00} to complete the total balance through XXXX XXXX. Upon receiving the care I destroy it as I had not intention of ever using it. I pretty much forgot about it and never even opened the bills. In that time I moved to XXXX   and then again within XXXX and the statements were never forwarded to my new address. 

After 52 payments were completed with no issues, the payment due on XX/XX/XXXX ( which I have records was sent by XXXX XXXX  on XX/XX/XXXX with an expected arrival of XXXX XX/XX/XXXX ) was for an unknown reason not processed by Capital One until XX/XX/XXXX. Remember I was not receiving statements. At this time interest and late fees apparently started accruing on my bill and minimum payments were raised to preposterous levels. 

It appears that for an unknown reason they changed my account number at this time. 
I dont answer phone calls from unknown numbers, so it was XX/XX/XXXX before I listened to a voicemail. In the voicemail I learned that I supposedly had made late payments and less than the minimum payment. At this point I called Capital One. It took a while to figure out what had happened, but I finally did and they removed some erroneous charges, but refused to completely remove all of the late fees due to the inflated minimum payments that were calculated based on a payment that they failed to process in a timely manner ( absolutely no fault of mine ). After multiple phone calls and denied request to speak to someone who could actually rectify the situation I sent a receipt requested mail with all of the evidence of what had happened and a final Paper check payment of what I legitimately owed {$97.00}. The check cleared on XX/XX/XXXX, 4 days before my 58th payment of 60 was due. In the letter I requested that they XXXX my balance, close my account and never contact me again. Approximately a week ago I received a statement with a balance of {$53.00} and a due date of XX/XX/XXXX which I do not legitimately owe and will not pay. 

I am well aware that creditors do not make a significant profit on these types of deals and count on late fees and interest charged for late or missed payments. Since automatic payments are never late they need to employ shady practices like changing account numbers to delay payment in attempts to extract fees and interest not legitimately owed them. 

I request your investigation of this matter. I have include copies of statments as well and a spreadsheet to aid your investigation. You can check my credit history and see that prior to this fiasco my credit rating was over XXXX. Its not about {$53.00} it about the point that I will not submitting to this type of business practice and I will stand up for the countless other that have been subjected to far worse. This type of thing needs to be stopped.

Company response to consumer: Closed with monetary relief