Consumer complaint received 2023-05-31
Company: BARCLAYS BANK DELAWARE
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XXXX Barclay 's has refused to intentionally review in full, this request for consideration to refund, despite sending each and every statement and the voucher as proof of monthly payments paid by me. 
COMPLAINT regarding DISPUTE Case Numbers : XXXX, XXXX, XXXX, XXXX, XXXX XXXXXXXX, XXXX, XXXX, XXXX, XXXX XX/XX/XXXX Dear Sir or Madam COMPLAINT I am writing to advise you that I am unhappy with the decision taken not to refund payments as requested in my prior letters dated XX/XX/XXXX and XX/XX/XXXX which are enclosed. 
I booked my travel with a XXXX XXXX based company called XXXX XXXX XXXXXXXX XXXX XXXX number XXXX XXXX  : XXXX. This company entered insolvency on XX/XX/XXXX. This has left many people, I included, out of pocket for future travel with them in XXXXThis initial tour was to take place on XX/XX/XXXX and was postponed as a result of Covid and the closure of International borders. Frankly, it was illegal to travel for tourism until XXXX did not fully recover after Covid, but prior to this it was an award winning and highly reputable company. 
It was impossible for me to know that they would not follow through on the purchased travel commitment. I asked for a reimbursement but they refused citing they would honor future tours. I rebooked on XX/XX/XXXX for a XX/XX/XXXX Tour. XX/XX/XXXX ( three months later ) they placed my re-booked XXXX Tour on hold. Shortly after, XXXX sent a letter they were beginning closure of XXXX. Communication went silent after they placed my re-book XX/XX/XXXX on Hold and then they went bankrupt. This card and those transactions were purchased with intention towards travel, and no travel happened. 
I appreciate that there are time-scales for refunds to be initiated, but I had no reason to believe up until XX/XX/XXXX that my tour would not be honored. I am part of an 800- strong group of failed customers who are working with a money advisor so I am aware that many financial companies including XXXX, XXXX XXXX XXXX XXXX, and XXXX have already made refund payments to XXXX  customers. 
These payments were made in good faith by me and I trusted in the fact that I used your companys card for a future travel event that I was covered in case of failure. Most importantly, I can prove the monthly payments from your monthly statements and these were not ever used for this promised tour. 
On a personal level and due to their insolvency, I would find this refusal to refund my money devastating. I placed my trust in your financial institution and was certain you had measures in place to protect me as a valued customer in a case like this. I would be grateful if you could reconsider the position regarding my request and return funds to my account using the Chargeback mechanism. A {$250.00} voucher for XXXX  tour and 9 proven monthly payments {$160.00} each. This total is {$1900.00} US Dollars. ( Particulars of Claim ) Priceline Barclays card is ironically touted as a Travel card, which makes this request even more profound and involving XXXX  Travel Tour business failure and subsequent bankruptcy. 
If you feel unable to do this please issue a written full and final response letter. I will then bring this forward to the Consumer Financial Protection Bureau. 
Regards,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation