Consumer complaint received 2021-05-26
Company: VW Credit
State: NC
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
As expected, this is the second time we've had this issue with Volkswagen Credit. On XX/XX/XXXX, we traded our Volkwagen XXXX in at XXXX of XXXX, NC. Now, over a month later, VW Credit will not close the account and still shows on our credit reports as an open account with a {$6200.00} balance. We contacted VW Credit and received the same run around about how they are still owed money on the vehicle regardless of the fact that the transaction and deal was completed through this major franchise XXXX dealership. 
-- -- -- -- - Last year, we experienced the same ordeal when we traded our VW XXXX EXCEPT that VW Credit claimed that the " consumer payoff '' information that my husband acquired was different from the dealership payoff, and did not reflect the accurate balance owed upon trade. Then, they claimed we still owed over {$700.00} on the XXXX, which of course, we refused to pay because the car deal was done ( see submitted claim for VW XXXX below XXXX. Because we did not want this same hassle, we made sure the *dealership* called Volkwagen this time to acquire the payoff information for the XXXX. That was done, financial transaction was complete, and VW Credit accepted payment that was sent via XXXX of XXXX. 
-- -- -- -- After making contact with VW Credit today, they are claiming we still owe about {$4000.00} on the VW XXXX. Apparently, VW Credit repeatedly gives conflicting payoff amounts causing confusion with dealerships, and VW Credit will NOT disclose why there is actually a discrepancy or how they are calculating the conflicting payoff amounts. Once again, we are going way over and beyond our responsibility as the consumer since this is a disagreement between VW Credit and XXXX of XXXX. We want this account closed and immediately reflected as such on our credit reports. I would advise other consumers to never open accounts with Volkswagen Credit. 
================================== ( Previous CFPB complaint submitted last year concerning VW Credit for VW XXXX XXXX On XX/XX/XXXX, we traded our XXXX Volkswagen XXXX in to XXXX of XXXX dealership ( XXXX XXXX XXXX, XXXX, NC XXXX ). My husband has spoken with VW Credit Inc XXXX XXXX XXXX XXXX XXXX IL XXXX : ( XXXX ) XXXX ) multiple times over the past two months because we continued to receive statements from VW Credit claiming our account for this vehicle was past due after the trade-in. The XXXX dealership has verified several times with us that the deal was completed on XX/XX/XXXX, and there is absolutely no reason why VW Credit should still be billing us. This is a reputable XXXX dealership that deals with hundreds of auto trades and thousands of financial transactions with multiple banks monthly. VW Credit has also confirmed that they accepted the payoff from XXXX of XXXX, and that financial transaction was completed in XXXX as well. VW Credit has given us the runaround for at least 6 weeks making claims such as they were " missing documentation '' ( we have provided them with the bill of sale and odometer reading, documents they suggested they needed XXXX, and that " the payoff for a dealership versus the consumer are two different amounts. '' VW Credit has posted to our account more than once that our payments are current, BUT it they have also posted information on more than one occasion that our account was " past due '' since XXXX. This has impacted our credit scores significantly more than once and has caused a significant fluctuation in our credit scores. My husband has talked to MULTIPLE representatives with VW Credit and has had no success getting this resolved despite all the energy, effort, and time invested. These representatives have stated that there is a payoff amount discrepancy issue with XXXX of XXXX. VW Credit representatives have also claimed that they have tried to contact XXXX of XXXX several times to resolve the issue, but when we speak with XXXX of XXXX management, they report they have no record of attempted contact by VW Credit. We feel like we have done more than our part to help resolve this issue and much more than what is actually in the realms of our responsibility in this matter. I recently submitted a dispute with XXXX  because the account should no longer be open as of XX/XX/XXXX. At the time of the dispute, my credit report was indicating that the VW account associated with the XXXX was significantly past due. I just received the Dispute Results from XXXX stating that the disputed account information is accurate ( it is not ) and that VW Credit has made changes to the account ( updated as no past-due payments ). At this point, because VW Credit accepted the payoff from XXXX of XXXX on XX/XX/XXXX, I believe this is a fraudulent act. This account should no longer be open. Their issue is with XXXX, not with us. However, our credit report has been negatively impacted.

Company response to consumer: Closed with explanation