Consumer complaint received 2020-05-08
Company: AMERICAN HONDA FINANCE CORP
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My issue is with American Honda Finance. I am current in process of purchasing a home and when my finance officer pulled my credit he found a discrepancy in the reporting that several instances of over 30 paid late were reported and reported incorrectly and differently across all three bureau`s and not reported the same on my merged credit report. 

I have reached out several time to Honda to Resolve this with no success. 

I have sent them the information that was provided to me clearly showing that they are not reporting correctly and stated to me that they have investigated the account and on their side it is correct and will not be changing anything despite the fact I have documents from all Bureau`s Clearly showing incorrect reporting for instance reporting a late payment on XX/XX/2019 when the account was paid in full on XX/XX/2019. 

The last time I spoke to Honda they told me it is not their responsibility what the bureau`s report. 

These errors have been previously been brought to the attention of American Honda of a minimum of 3 times before and no accurate reporting has been brought forth and if to be believed by customer support there is another payment history none of which is being properly validated. 

Further it seems that American Honda policy is to cloud or delay the issue by stating that something is law when in fact is only American Honda Policy.

In bringing the inaccuracies to light of 3 DIFFERENT REPORTINGS of THE SAME ACCOUNT, with at least 1 more known with disregard to the accuracy of such data is a violation of the FCRA and FACTA, which American Honda seems to misquote. 

In accordance with the provision of the Fair Credit Reporting Act 611 ( a ) [ 15 USC 1681i ( a ) ], the disputed information must be reinvestigated or deleted from my credit report within 30 days. As this was previously reported twice I am requesting the names and phone numbers of the people who investigate that I may follow up as to proper procedure was followed according to the Acts..

Please notify me that the above item has been corrected as requested pursuant to 611 ( a ) ( 6 ) [ 15 USC 1681j ( a ) ( 6 ) ].

I am also requesting an updated copy of my credit report to insure this takes place. According to the provisions of 612 [ 15 USC 1681j ], there should be no charge for this report.

This request is also pursuant to Fair Credit Reporting Act 623 and the Fair And Accurate Transactions Act 312.

According to the provision 623. [ 15 U.S.C. 1681s-2 ] Responsibilities of furnishers of information to consumer reporting agencies o Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 
( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.

Violation of the Fair Credit Reporting Act 621 ( a ) ( 2 ) ( A ) [ 15 U.S.C. 1681s ( a ) ( 2 ) ( a ) ] : o In the event of a knowing violation, which constitutes a pattern or practice of violations of this title, the Commission may commence a civil action to recover a civil penalty in a district court of the United States against any person that violates this title. In such action, such person shall be liable for a civil penalty of not more than {$2500.00} per violation.

In addition to this there is provision for State Enforcement 621 ( c ) [ 15 U.S.C. 1681s ( c ) ] which enables separate enforcement and penalties by State Agencies.

Company response to consumer: Closed with explanation