Consumer complaint received 2018-12-03
Company: Caliber Home Loans, Inc.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/XXXX i filed a complaint to the XXXX  about Caliber Home Loans reporting missing information on my account. I received the following Caliber Home Loans on XX/XX/XXXX. 


To Whom It May Concern : Caliber Home Loans, Inc., hereafter known as Caliber, servicer of the above-referenced loan, provides this response to the inquiry received on XX/XX/XXXX, wherein Mr. XXXX states that his credit report reflects incomplete information regarding the recent payment and loan balance. Further, he states that the loan is paid in full. Subsequently, he requests that Caliber delete all information related to the loan with the Credit Reporting Agencies ( " CRAs '' ). 

Loan Background and Status The loan originated on XX/XX/XXXX with a principal balance of {$72000.00} with XXXX  XXXX XXXX, XXXX, who was also the previous servicer. 
Caliber became the servicer of the loan on XX/XX/XXXX. 
The loan was paid in full on XX/XX/XXXX. 
o At the time of the payoff, the loan was contractually due for the XX/XX/XXXX and subsequent monthly installments. 

Requested Clarification Caliber last reported to the CRAs as Paid in full/180 days past due on XX/XX/XXXX. Please be advised that the reporting is accurate since the loan was contractually due for the XX/XX/XXXX monthly installment when the loan was paid in full on XX/XX/XXXX. As the loan was paid in full, no recent payment information is reflected on the report, and it is important to note that the report accurately reflects the date of last payment was XX/XX/XXXX because that is the last date that Caliber received a contractual monthly payment prior to the payoff. Further, the report reflects a balance of {$0.00} because the loan was paid in full. 

Please be advised that Caliber is required to report accurate information in accordance with the Fair Credit Reporting Act ( " FCRA '' ) and reports to the CRAs based on receipt of payment. Our records reflect that our reporting is accurate ; therefore, we respectfully decline Mr. XXXX XXXX request to alter or delete our reporting. Please note that the CRAs may delete information related to a closed or paid in full account seven to ten years after the date of first delinquency ; however, each CRA has its own practices, which may differ. As such, we are unable to provide further information to Mr. XXXX regarding when the account may cease appearing on his credit report, and we would encourage him to contact the CRAs directly for additional information regarding this matter.

Please be assured that Caliber has not reported additional information to the CRAs since XX/XX/XXXX. Should Mr. XXXX have additional questions or concerns, we encourage him to contact our Customer Service Department at XXXX. 

Sincerely, XXXX XXXX XXXX XXXX Senior Vice President Customer Advocacy and Response Team Now Caliber Home Loans clearly states in there response " it is important to note that the report accurately reflects the date of last payment was XX/XX/XXXX because that is the last date that Caliber received a contractual monthly payment prior to the payoff. '' Now looking at my XXXX  credit report where the payment history is, its showing 120+ days past due in the month of XX/XX/XXXX in bold red. If Caliber Home Loans says i made my last contractual monthly payment XX/XX/XXXX why is my XXXX  report showing 120+ days past due in the month of XX/XX/XXXX I find this really confusing to me. Caliber Home loan is saying one thing but my XXXX  credit report is showing something totally different. To me this looks inaccurate. Under the FCRA, creditors who furnish information about consumers to consumer reporting agencies must Provide complete and accurate information to the credit reporting agencies ; Investigate consumer disputes received from credit reporting agencies ; Correct, delete, or verify information within 30 days of receipt of a dispute ; and, Inform consumers about negative information which is in the process of or has already been placed on a consumer 's credit report within one month.

Company response to consumer: Closed with explanation