Consumer complaint received 2021-09-04
Company: ERC
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
**Please see my dispute letter information to XXXX below. This so collection agency illegally re-aged the money that I didnt even owe to XXXX XXXX, XXXX my consumer/service provider relationship with this consumer was in XXXX about three years before this XXXX XXXX, XXXX illegally re-aged collection action, and no 30 days notice was given to me before going to report it to my credit file/report thus violating the requisite 30 days due process before illegally reporting to it to the credit reporting agencies. I have disputed it with three times with credit report agencies and have not gotten any relief nor was any document provided to me to justify the collection action. Meanwhile I have credit applications denied because of it, eventhough that is only " collection '' that shows up on my credit and I respectfully request that it be deleted from my credit reports as they did not comply with the requisite 30 days advance notice/ due process to have the so called validated with the so called original debt owner before they start a third party debt collection actions. 

Please see also, the XXXX customer service email of XX/XX/XXXX. This bill resulted from service not used as I was oversea for mothers burial at the contested time and XXXX  cell phone/ service did not work while I was oversea. 

As their email made clear, it was not equipped to work overseas XX/XX/XXXX : XXXX has processed the following transaction ( s ) today : Reviewed international roaming options available from XXXX XXXX XXXX XXXX voice plan for {$4.00} per month. By this time they returned my inquiry I had already switched to XXXX  so this there transaction was moot and dead on arrival " XXXX Customer Account Number Bill Period Bill Date xxxx XXXX XXXX XX/XX/XXXX XX/XX/XXXX Payment on XX/XX/XXXX- Thank you! - {$100.00} '' XXXX, XXXX XXXX XXXXXXXX, XXXX, TX XXXX. 

Dear XXXX RE : ENHANCED RECOVERY CO L ( ORIGINAL creditor : XXXX Account Info Account XXXX Collection opened XXXX XXXX, XXXX, Account type Collection ENHANCED RECOVERY CO L Original creditor : XXXX {$270.00} Balance updated XX/XX/XXXX I have disputed this erroneous and illegal collection activity on my credit record with you twice and you have refused to remove it from my credit record My next action will be : www.consumerfinance.gov/Complaint As the attached record evidence shows and demonstrate on Monday, XX/XX/XXXX XXXX, the so called Original Creditor sent me the email excerpted below with the original copy of the email attached as Exhibit # 1 demanding that I make my total payment due of {$100.00} on XX/XX/XXXX otherwise my service will be interrupted in six days as the payment of {$100.00} was made on XX/XX/XXXX beyond the six days @ Exhibit # 2 my service was disconnected on XX/XX/XXXX And as I had moved out from XXXX that I got the area code of XXXX. I switched to my local service provider here in Washington D.C and was assigned a XXXX area code by local service provider. 

I have no record of my service been restored by XXXX after it was disconnected on XX/XX/XXXX, after XXXX was paid in full for the {$100.00}, they claimed was owed to them as of XX/XX/XXXX. And it is preposterous of you and this collection agency to claim that XXXX waited about more than three years from XXXX to assigned account to collection on XXXX XXXX, XXXX. You folks and the so called Debt Collection agency simply re-aged the so called debt, to damage my credit rating. 
Lastly, this so called debt Collection never issued any notice about existence of any debt but rushed to put it on my credit report, which was the first place I became aware of it. 

Per XXXX on XX/XX/XXXX : Avoid service interruption Make a payment today account. You are a valued XXXX customer, and we want to work with you to ensure you continue to receive XXXX services. You must pay the total amount due, which includes your past due balance AND your current charges, for your account to be current and to avoid future collection activities. This amount is reflected below : Account number : XXXX Account name : XXXX Address : XXXX XXXX, MD XXXX Amount due : {$100.00} Due date : Today My account was never reconnected, after paying the above referenced amount with XXXX XX/XX/XXXX and I disputed it with XXXX about charges for a service that was more than a projected service utilization that was not used. You dont disconnect a customer and expect them to pay service they didnt use, especially, when they have moved to another service provider. Please delete this erroneous Collection from my credit record that was illegally re-aged for a money that I didnt even owe, and no 30 days notice was given to me before going to report it to my credit file/report Respectfully,

Company response to consumer: Closed with explanation