Consumer complaint received 2021-03-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
Me and my Dad went to Wells Fargo bank to add me to his accounts. It was during the pandemic around XX/XX/2020 I believe.. As soon as we walked up one of the reps. said what are you here for. I explained so my dad can add me to his accts. She then said if he is not incompetent we can't do it. I said ok. Dad, me and Ms. XXXX entered the bank the branch manager walked up and asked XXXX XXXX XXXX wait out side because of the pandemic. Then she asked me to please let them talk alone for a few minutes. About 10 minutes later she said ok you can have a seat he is competent. Then she exit the building to go outside. We are at the desk with the banker she asked for my I.D and social security card.. Assuring me that dad is good. About 10 minutes later XXXX walks in and says sorry we are not going to be able to add you to the acct. because Ms. XXXX said not to. I was shocked because I know Ms. XXXX would not say such a thing. She is the one that said I am the only one who is always there for my dad. I'm thinking she is lying. then I replied Ms. XXXX didn't say that I know. Then she said first of all we can't add you because your dad can't sign his signature. Now I am upset because she is trying to make up anything so they don't have to add me. After being in the bank for more then a hour nothing was accomplished. I really wanted to give her a piece of my mind. I didn't because I know she would of called security or the police so I left. When we made it out of the bank Ms. XXXX was still standing there and said I glad everything is done. I replied no it's not they didn't add me on. She could not believe it then she told us the bank manager came out and talked to he asking question about my character. I was really upset then. We talked about what she was asking XXXX XXXX. I took my dad back to his assisted living facility and XXXX XXXX to her car. when I got home I called the bank and made a complaint. Then I called XXXX and ask why she didn't add me I felt discriminated on because we are XXXX. She replied no but never gave a clear reason why. 
We went back and forth arguing the she asked for Ms. XXXX 's number and I gave it to her. I called Ms. XXXX to let her know that XXXX would be calling her. She clicked over and it was XXXX as XXXX was talking Ms. XXXX added me to the call. She was telling Ms. XXXX something that made me say you are lying. She got quiet then the yelling match began for about 20min. all of us. I explained all we wanted was for me to be added on the acct. and I believe if I was Ms. XXXX it would not have been a problem because she was XXXX  and it was really disappointing how we were being treated because of are XXXX or his XXXX either way it was discrimination and I already call and made a complaint on her. Then she offered to send the notary from the bank over to my dads facility. Now this didn't make any since because she said the reason why she could not add me to the acct. was because my dad couldn't sign his signature. I offered to come back to the bank and she said no its better this was because of the pandemic. That's how I got my P.O.A from Wells Fargo Bank because she know that she was wrong and I never got added. I was traveling back and forth during the pandemic from XXXX to XXXX to accomplish nothing we wanted. I have never been treated so unfairly its really sad that things like this still go on because of your XXXX. She should not be able to do this to anyone else. When I made a appt. to be added again at another branch recently I told the story and the banker. She called the bank trying to find out what happened XXXX was not there. The asst. manager was there not sure what was said but I could tell it was not good by the way she was answering. that's when she said I will make a formal complaint for you and I am sorry you went thru all that. She made a appt. to add me to my dads acct. as long as he can come with me and let her know that's what he wants.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation