Consumer complaint received 2023-03-07
Company: ALLY FINANCIAL INC.
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with additional add-on products or services purchased with the loan

Complaint:
I went to XXXXXXXX XXXX XXXXXXXX XXXX on XX/XX/XXXX to look at some vehicles to possibly purchase. As i were browsing in the car lot area a salesman approached me and ask me " Can i help you find what you are looking for? '' I responded how much is this XXXX XXXX XXXX? he only responded with '' lets go inside and get some information then we can go from there. After giving out my information and doing some paper work I were still waiting on the price of the vehicle. And then finally the salesman said " the finace manager would like to see you now '' .The manager name is XXXX XXXX XXXX who went over all the documents and my personal information and still at this point did not tell me the price of the vehicle. After some time has passed a hour or 2, he finally revealed all the documents to me for review and signing. He finally open the Retail Installment Sale Contract with all of the add-ons attached separately from the price of the vehicle. I noticed the price of the vehicle with just state tax /government fees is what I should have paid. But as he went add-on by add-on the price increased quite a bit from the original price.He ( XXXX ) added a predelivery charge for {$990.00}, electronic registration fee for {$270.00}, I were never told if I select this method of signing a fee would be involved he never mentioned it. XXXX added Gap coverage- {$1400.00} which I Iinitially decline but he said " the finance company is requiring this for protection of the vehicle or the deal wont go through ''. using skilful tactics of telling a scenario about what could happen without the coverage he got be to sign using this deceptive tactic.He added extended warranty -- {$2500.00}, I again wanted to decline but again using deception once again another scenario and then I were persuaded once again to sign. XXXX never told me these add-on were optional, and also they ( addons ) are not a part of the original price with the vehicle.I feel as though I were lured into signing these items into the contract. He then proceeded with other add-ons road hazard- {$830.00}, Theft protection- {$790.00} which I said isn't the GAP and Theft protection the same? he said " they are different from each other they do different things '' .I didnt know at the time that all these add-ons were supposed to be included in the original price of the vehicle, only after educating my self and help from others I discovered this deceptive hidden revealation and I feel betrayed as I now carry this heavy burden of a high car payment, that were obtain by means of fraud and deciet.I now regret that I did this something needs to be done about this, because it is a pure violation of the FTC act section 5.And which prohibits using '' deceptive practices to misrepresent " is a violation of my consumer rights.I am seeking remedy from this violation of my right, and it is to be reimburse for all the deceptive and iilegal adds-on in this contract. And also due to the hardship of payment it has caused, I am requesting that APR of 7.94 % be reduced to at least 5.9 % because this whole contract now overly embellish with deception and fraud. Hopefully my proposal can be granted to the unforseen circumstances of financial struggle it has caused.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation