Consumer complaint received 2023-11-06
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Subject : XXXX XXXX XXXX Bank of America XXXX XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Bank of America regarding their unjustifiable freezing and withholding of funds from my account starting XX/XX/2023. The situation I find myself in is deeply concerning, as the bank has chosen to freeze a long-standing account of more than {$320000.00} and withhold a substantial sum of {$50000.00} related to a wire transfer, they deemed " suspicious. '' Despite my utmost cooperation and compliance with their requests for information, Bank of America 's actions have led to severe financial hardship, loss of profits and threatening lawsuits. 
Obviously, with the bank flagging this transaction as " suspicious '' and subsequently beginning their internal investigation, I would like to have received at least some reason as to why, or what else we could do to assist. While I acknowledge the importance of financial institutions being vigilant against potentially fraudulent activities, I have diligently provided Bank of America with all requested documentation, verification, and explanations regarding the source of the funds. Its been well over a month now with no answers. 
Despite my full cooperation, Bank of America has consistently postponed the release of the wire transfer, now over three months. I have been informed that an internal investigation is ongoing, yet the bank has failed to furnish any specific details concerning the nature of this investigation, the expected timeline for resolution, or even a tentative release date for the funds. This lack of transparency has placed me in a state of financial uncertainty, rendering me incapable of accessing my own funds and incurring significant financial losses and threatening lawsuits. 
As a responsible and conscientious customer, I have met all of Bank of America 's requirements for additional information. I have supplied signed affidavit from the wire-send side and other legitimate verifiable documentation affirming the origin of the wire transfer, including corroborative evidence substantiating the transaction 's legitimacy. 
I firmly believe that Bank of America 's continued withholding of my funds is both unjust and unreasonable. Their failure to provide a clear timeline for resolution or communicate any progress concerning their investigation has exacerbated the financial strain I am enduring. Despite the recent release of the original account funds, the bank is still withholding {$50000.00} representing a substantial sum, essential for my business-related expenses. The ongoing withholding of these funds has severely disrupted my financial stability, professional reputation and led to significant profit losses. 
I kindly request the Consumer Financial Protection Bureau 's intervention on my behalf to ensure a fair and expeditious resolution of this matter. I implore the Bureau to thoroughly investigate Bank of America 's actions in this regard and encourage the immediate release of the withheld funds. A generous redemption to offset our losses would be appreciated, else we have already informed the bank we will be pursuing a legal remedy. Furthermore, I request that Bank of America be held accountable for their complete lack of communication and transparency throughout this ordeal. 
Thank you for your prompt attention to this pressing matter. I eagerly anticipate a swift and equitable resolution to this situation. Please do not hesitate to reach out to me directly for any further information regarding the issues outlined above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation