Consumer complaint received 2021-03-29
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
To whom this may concern. I have filed a complaint quite a few times with the commissioners of banking within the past year. About 9-10 years ago I was given a modification which I fought for in court having to retain a lawyer. 

I have never been late, always on time I have build my credit up to an insane score. I've been trying to refinance my house for years as I was told that, this is the only way to get out of this modification that my ex husbands name is still In the mortgage yet transferred the deed solely to me which is now at an extremely high rate of interest. 

It is very hard for me to write this letter as I am sick with XXXX right now it would probably be easier to talk. My lending company is select portfolio servicing for years I have since every bit of documents that they have asked for for me to refinance in after a few years i'm doing this they lost my paperwork and want to charge me another {$9500.00} besides closing fees. When I filed a complaint with the commissioners of banking, miraculously the day after my bank called me ready to close.. Just, like that my papers were found .. Also XXXX bank is who I have my bank accounts with and I had gone to them as well to refinance through them and they would not even touch anything having to do with select portfolio telling me that that lawyer will not work with them that they are in the worst standing and any lending companies. 

However due to XXXX I was not working and only collecting unemployment. I was told that Unemployment does not count as income so that has been put off. Due to XXXX I was given a forbearance. Now I've had to stop paying my mortgage everything that has not been paid in the year they put as a deferral at the end of my loan. I set up for the mortgage company to draft the payment which they have in the amount of {$3600.00}, on XX/XX/2021. A few days ago I received a phone call from select portfolio asking me when I am paying the difference that my monthly payment is {$3700.00}. I had asked them why they did not take that out in the first place this was not the amount I was told. I feel like I have been nothing but taking a vantage of and I hate to use the term of being XXXX, but unfortunately they are getting away with this, and this is truly how I feel.. They say they are here to help me. I feel the total opposite with nothing but anxiety and frustration that I can not control this. I have done everything that I have been asked to do and I'm still at the standing point and now to be expected to be this ridiculous amount because the interest is almost 7 %. With all that is going on and how in the world and income and money and companies closing down are they kidding. They will almost be forcing me to lose my house that I work so hard for her to get to the most amazing Standing point as to where it is now ... 

I've had and still do have a good job with the DOE..I have plenty of equity in my house that I built up in these years and they seem to give me no way out and I will end up being forced to be in that haven't come up with this payment every month. I do not understand how unemployment has not been considered income and I am back at work now. My son is going on the mortgage with me it was the same situation for him except after XXXX and he was going back to work, he was in an unfortunate accident it was on XXXX and then they Said that was not income. I am begging and hoping that you can please help me. I have a mortgage broker who keeps telling me to just sit tight. 

I have even gotten so far that I've had an appraiser and paid for that years ago and that's when they said oh we lost your paperwork!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation