Consumer complaint received 2020-01-21
Company: SYNCHRONY FINANCIAL
State: GA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
On XX/XX/XXXX, I applied was subsequently approved for a Sychrony Bank Credit card. I was also informed via mail and on Amazon.com that my credit limit was {$1600.00}. 
My first payment was accepted on XX/XX/XXXX. I never enrolled in online billing, from XXXX XXXX through XX/XX/XXXX. I never received a statement from Synchrony Bank. 
I signed up for an online account XX/XX/XXXX. After creating my account and navigating to the make payment section, there was no payment due, however ; there was a balance. The payment section was grayed out and stated no payments could be processed at this time. I assumed it was due to my account being new. I attempted to log on to see my account balance several times after that, to no avail I did not receive any e-statements or paper statements during this time. 
On XX/XX/XXXX, I logged back into my online account and it stated that I had a past due balance. I paid it immediately, and thought nothing else of it. I was not thirty days late. 
On XX/XX/XXXX I received a letter from Sychrony Bank stating that they had lowered my credit limit to {$1000.00} the reason stated was based on a credit report obtained on XX/XX/XXXX.It listed Delinquent of derogatory accounts being recent. Balances on Bankcards are high compared to limits.Not enough balance paid down over time on retail accounts.No open or first mortgage accounts on my credit file. 
I contacted them on two occasions. I express my concern about my statements not being available to me, online nor via mail. I also asked them why did they reduce my credit limit based on a fraudulent credit report. I have had my credit file frozen for over one year. All my credit accounts are current and paid on time, including my mortgage.

My credit score was over 680. I was transferred to three different departments before I was finally transferred to an Underwriting Manager, I informed him of what happened and how the very same reasons listed on the fraudulent credit report they created and was the culprit. By lowering my credit limit they created ratio to debt in balance. The Manager assured me this would be addressed and the limit would be corrected to the original amount of {$1600.00}. He also told me to lift the freeze on my credit report so that they could pull my personal credit file.Today XX/XX/XXXX I received another letter from Synchrony Bank with yet another letter with another fraudelent credit report, the new one is saying that my account is currently past due.It also states that the current ratio to credit limit is too high on this account. 
I am being treated unfairly based on my rights under the FCRA. This company has systematically ruined my credit with false reports and has denied me the credit I have earned and deserve. I want my account restored.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation