Consumer complaint received 2021-02-01
Company: Paypal Holdings, Inc
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
This is my new complaint to respond to this new problem as I believe the original complaint has now been closed. ( XXXX ) My responses are in parenthesis. ( No way to highlight or color on this site. ) Company 's Response : On XX/XX/XXXX, you created a PayPal account ( Account ) at which time you agreed to PayPals user agreement ( User Agreement ). ( Once again anything to do with my complaint of not being able to contact you to fix the problems I am having? If I have not participated with any of these agreements please spell them out. If you are trying to say you can do whatever you want as far as not giving me proper access to my funds I doubt you will be able to do that. You may be asking for some real trouble with that one. Which is where this is heading if you do not start helping me fix these issues and get access to my funds other than buying things using paypal or my paypal debit card. ) On XX/XX/XXXX, you provided yourXX/XX/XXXX savings account ( Savings Account ) to PayPal to use as a funding source and for withdrawals. On XX/XX/XXXX, you provided yourXX/XX/XXXX checking account ( Checking Account ) to PayPal to use as a funding source and for withdrawals. On XX/XX/XXXX, you removed your Checking Account from your Account. On XX/XX/XXXX, you filed CFPB complaint XXXX, stating that you were unable to link your Checking Account to your Account. Additionally, you complained that you were being asked to complete an additional verification step to prove ownership of your Savings Account, and that these issues were preventing you from accessing the funds held in your Account balance. Consequently, on XX/XX/XXXX, we completed a detailed review of your Account and found no evidence of unauthorized Account activity. Furthermore, we enabled your Checking Account on your Account to be used as a funding source and for withdrawals. ( Once again I have little idea what is going on here but I do not want any bank acct linked to my paypal account unless it is at my direction. I dont believe I ever had the acct mentioned linked so I have no idea what they are talking about. When I did attempt to it gave me error so it seems funny the system would not let me link it again if it was previously linked. I need paypal to undo any actions like this they have taken. And I need them to respond and take action related to my original complaint so I can access my funds and take care of any other issues. I need access to their company not just a website that does not work. ) For further information into PayPals review of your Account, please review our response to complaint XXXX dated XX/XX/XXXX. Upon receipt of your Complaint, we attempted to contact you via telephone to discuss your recent Account activity ; however, we were unable to reach you at that time. As you requested the ability to withdraw the funds from your Account to your Checking Account, we are declining your request to remove your Checking Account from your Account on your behalf, as this would prevent you from withdrawing funds to the Checking Account. ( I had an error when I attempted that so I was stopped and also stopped myself at that point with any reattempts. You have no right to add steps to what I was doing and link any account on your own. I will be contacting the AG for criminal action on this if you continue to have any accounts linked I have not authorized. You have even admitted here what you have done improperly. And I am not to be required to be available to you for phone calls. I am not getting paid for that and I do not want the job. This is a big part of the problem I am having with you. You are getting paid to have phones available for me and you have not furnished that. ) Further, as you currently hold a balance in your Account, we are unable to close your Account at this time. ( What are you talking about with closing my account? When did I ever request that? ) We have included instructions on how to remove a bank account from your Account and close your Account once you withdraw your Account balance, should you still wish to do so. ( Where did you include instructions to do that? It may be impossible for me to access ebay if I have no ppal account. That is another problem I may be working on soon also. I have not asked for any accounts to be linked in these complaints. I do not want any linked in these actions and I want any of those actions retracted. I want to be able to do that on my own if and when I want. I am being left in the dark on this all. I have asked to be able to link an account when I want. I want the system fixed and then be messaged when that is accomplished. I also need a way to contact ppal if needed if I have problems again when I go to link an account. That is what I have asked for from day one and nothing else. If you dont immediately delink any accounts I did not personally link immediately I will be contacting the AG. I am not going to keep playing these silly games. Along with retracting any of your improper actions refer to my original complaint and what I am asking for and furnish a resolution to that and not all of this other bs. I will be contacting the AG on XX/XX/XXXX. )

Company response to consumer: Closed with non-monetary relief