Consumer complaint received 2021-07-16
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Hello my name is XXXX XXXX. I own and operate a small veteran-owned business. The name of the business is XXXX XXXX XXXX XXXX, and currently has no employees. 

The situation that has led me to reach out to the Consumer Financial Protection Bureau is fraud/thief that has occurred within my checking account for the business. 

On or around XXXX I called Chase customer service and requested a stop payment order on all checks for all of my checking accounts that I have with them. I have a total of three checking accounts with Chase. Two personal checking and one business checking. 

On or around XXXX I called Chase customer service to double check and see if the stop payment order was done and applied to all my checking accounts. At this time I was informed that the previous representative didnt do the order correctly and the order will be redone. Again I requested the stop payment order will be for ALL of my checking accounts with Chase. The representative informed me that the order will last for up to one year, and I will have to reissue the stop payment order for all checking accounts if I want to continue with it after a year. 

On XX/XX/XXXX Chase allowed the first fraudulent check # XXXX of {$470.00} to be electronically debited. I didnt order checks for my business checking account over the phone, online, or by any other means. The address on the check does not exist : XXXX XXXX XXXX, XXXX XXXX, Texas XXXX. The phone number on the check is not mine. I do not know the individual on the check, and that signature on the check is not mine. 

On XX/XX/XXXX and on XX/XX/XXXX Chase allowed the same/double fraudulent check # XXXX of {$800.00} and {$120.00} to be electronically debited from my business checking account. The address on the checks do not exist : XXXX XXXX XXXX, XXXX XXXX Texas XXXX. I do not know the individual on the checks. And the signatures on the checks are not mine. 

On XX/XX/XXXX Chase allowed fraudulent check # XXXX of {$120.00} to be electronically debited from my business checking account. The address on the check does not exist : XXXX XXXX XXXX, XXXX XXXX, Texas XXXX. And the signatures on the check are not mine. 

On XX/XX/XXXX Chase allowed fraudulent checks # XXXX and # XXXX both for {$120.00} to be electronically debited from my business checking account. The addresses on the checks do not exist : XXXX XXXX XXXX, XXXX XXXX Texas XXXX is on check # XXXX, and XXXX XXXX XXXX, XXXX XXXX Texas XXXX is on check # XXXX. The signatures on the checks are not mine. 

On XX/XX/XXXX XXXX allowed fraudulent check # XXXX of {$1800.00} and fraudulent check # XXXX of {$300.00} to be electronically debited from my business checking account. The address on the check does not exist : XXXX XXXX XXXX, XXXX XXXX Texas XXXX. I do not know the individuals on the checks. The signatures on the checks are not mine. 

Along with the stop payment order initiated for my checking accounts, I was advised by the phone representative of Chase to put a restriction on my business checking account. My understanding from the explanation given by the representative on the phone was that my account would be restricted from anyone including myself, but I can still make deposits to the account. I agreed and allowed the representative to put that restriction on my account. 

There was no business being conducted at this time. Business resumed operations in late XXXX. On or about XX/XX/XXXX. 

On XX/XX/XXXX while conducting business in the New York area and making the first deposits in several months into the business checking account, it was noticed that the business checking account had been fraudulently compromised. 

At this time it was learned that the account restriction was not done correctly, and the Chase phone representative and branch manager in XXXX New York placed the correct restrictions to the business checking account, and a new account was also issued. 

It was discovered by the Chase phone representative and the branch manager in XXXX that the total of the fraudulent activities/transactions including checks and ACH debits is {$10000.00}. 

Chase fraud department did not send any fraud alerts to my phone regarding the checks. Nor call me directly informing me and/or asking if I had written any of the fraudulent checks from my business checking account. If Chase fraud department would have immediately alerted on the fraudulent checks all of the fraudulent activities would have been prevented. 

Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief