Consumer complaint received 2018-03-30
Company: ONEMAIN FINANCIAL HOLDINGS, LLC.
State: OH
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
My main complaint here is that the branch manager of onemain financial in XXXX   ohio, shared my personal account information ( loan balance, late payment status, payment history ) with someone who is NOT on my account, and not related. 

Sharing this information has caused a tremendous amount of issues in my life. 

The reason this happened was because I had used someones bank account to make a payment ONE TIME ( supposed to be one time ). I made payments in the future and those payments came out of that persons bank account again. They contacted the bank severeal times, local branch, main customer service, etc. in attempt to resolve the issue and get their money back. I did not have the money to pay them back. OneMain financial refused to give the money back, said there is nothing they can do, even though they know it was debited from the wrong account, an account that they should have never even saved the payment info as it was very clear during the original call that this was a one time payment. The advice from the bank was for that person to file a dispute with their bank if they need to ... so that is what was done. A dispute was filed with his bank. 

In the mean time, he had filed a complaint with the XXXX as well. XXXX contacted him immediately and then someone from the bank did shortly after. They mailed him a check which he cashed promptly to get his money back. 

Shortly after the dispute was still open, his bank gave him the money back and the dispute was closed in his favor ... 

One main now is trying to hold me responsible for the {$400.00} that they technically gave to them. However, if they would have given back the $ in the first place instead of insisting that they can not, and that they need to dispute it, that would not have happened. 

So that is one issue but not related to privacy, this is more of my complaint. He called in to speak to onemain financial because they reached out about the extra payment. He informed them that he is not returning the money, that he was so inconvenienced by all of the time spent dealing with this, having to go to his bank to dispute, etc. and that it's not his fault that the bank won the dispute and gave him the money back.. and I agree, if they would have refunded HIS money that was wrongfully taken from his account in the first place, that would not have happened. However during that call, the branch manager, XXXX, had shared information with him that he had no right to do so. He informed him of recent payment history, the account status and balance information. That private, sensitive information that should not have been shared to anyone without my consent. 

With that said, that issue has put an end to a 6 year relationship, I am now in the process of searching for somewhere to live because of that, etc and has turned my life upside down because he shared private information that I do believe is technically illegal to even do so. 

And on top of that the bank is threatening to add {$400.00} to my balance if I do not pay it back, and i do not have an extra {$400.00} to give them because of their mistake.

Company response to consumer: Closed with monetary relief