Consumer complaint received 2023-01-04
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
I have contacted Sallie Maes Customer service department of the advocate who pushed me to Navient as they claimed my loan was sold to them, therefore have no records. BUT, its Sallie Maes name on an income execution that is the main issue. Loans that were discharged over 10 years ago are being collected on by a XXXX and XXXX XXXX. This company was told over 10 years ago to stop collection and now that Sallie mae has no records, they proceeded with the collection and went to court to get a default judgement, never serving me paperwork in the process. I was never given a chance to defend myself. I am being sent from Sallie Mae to Navient and not getting any help. I received the paperwork on garnishment on XX/XX/XXXX and it starts XXXX days from XX/XX/XXXX according to the paperwork I will attach here. There are XXXX total garnishments they filed for, all of which Sallie Mae stopped collection on. My email to Navient is as follows : Hi : My name is XXXX XXXX and I received paperwork yesterday from the XXXX XXXX XXXX office that my wages were being garnished from an old Sallie Mae loan that was XXXX from a rep over XXXX years ago. 

The company who filed this under Salle Mae is an operation named XXXX and XXXX, located at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and their phone number is XXXX. 

My complaint is as follows : 1. I was never served nor told of this lawsuit being filed ( I contacted the court to determine the next step, filed a complaint with the XXXX State Attorney Generals Office and filed with the XXXX  and Consumer Advocates ) 2. This debt was discharged over XXXX years ago and now they are collecting under Sallie Mae , Inc as Administrator and agent for XXXX XXXX XXXX XXXX XXXX XXXX 3. After speaking with Sallie Maes customer advocates office, I was told to contact Navients 4. Last time this actions took place, XXXX and XXXX was contacted by Sallie Mae 's Consumer Advocates office to stop the process while they got things figured out and then stopped collection as these loans were discharged as not mine. 

5. My attorney has advised me of steps we can take if Sallie Mae or now Navient, does not stop this collection as it was done by going around my legal rights Please, contact XXXX and XXXX and stop this process so this can be finally ended! It stopped in XXXX or XXXX, as the loans were discharged, then I got paperwork saying collection ended. I don't have this letter as its so long ago but it must be in your system. 

I know XXXX and XXXX can be contacted to stop this as it was done before and the Sallie Mae rep said they were a new company so they had no records of me, but you would. 

I can be contacted at XXXX to answer any questions, but I am also attaching a copy of XXXX of the XXXX Income Execution docs sent to me from the Sheriffs office and received by me yesterday for you to use. If needed I have all XXXX that can be sent. 

Thank you and time is of the essence as they are collecting this XXXX days after XX/XX/XXXX. Please at least get this paused while you search to get this figured out, as this ended XXXX years ago. 

Thank you XXXX XXXX

Company response to consumer: Closed with explanation