Consumer complaint received 2021-10-10
Company: The Nguyen Law Firm, PLC
State: VA
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I received several statements bills from XXXX XXXX XXXX XXXX regarding account no. XXXX for a bill in the amount of {$1100.00}. According to the noticed that was sent XXXX XXXX XXXX XXXX indicated that they billed my primary insurance company XXXX. PLEASE SEE THE ATTACHMENT. 

On XX/XX/XXXX I responded and sent MRI & CT Diagnostic and their attorney/ collection agency NGUYEN | BALLATO a letter with an explanation of the issue, a copy of my health insurance card, as well as a verification letter from Anthem as my primary indicating that I had been insured since XX/XX/XXXX. PLEASE SEE THE ATTACHMENTS from the collection agency and Anthem. 

On XX/XX/XXXX, I later received a notice from the attorney/ collection agency NGUYEN | BALLATO letting me know that they had been instructed by their client XXXX XXXX XXXX XXXX to close the account, but never heard from XXXX XXXX XXXX XXXX . PLEASE SEE THE ATTACHMENT. 

As of today, I received another statement from dated XX/XX/XXXX for the same bill. I reached out to Anthem and was told that XXXX XXXX XXXX XXXX never filed a claim. I received several statements bills from XXXX XXXX XXXX XXXX regarding account no. XXXX for a bill in the amount of {$1100.00}. According to the noticed that was sent XXXX XXXX XXXX XXXX indicated that they billed my primary insurance company XXXX. PLEASE SEE THE ATTACHMENT. 

On XX/XX/XXXX I responded and sent XXXX XXXX XXXX XXXX and their attorney/ collection agency NGUYEN | BALLATO a letter with an explanation of the issue, a copy of my health insurance card, as well as a verification letter from Anthem as my primary indicating that I had been insured since XX/XX/XXXX. PLEASE SEE THE ATTACHMENTS from the collection agency and Anthem. 

On XX/XX/XXXX, I later received a notice from the attorney/ collection agency NGUYEN | BALLATO letting me know that they had been instructed by their client XXXX XXXX XXXX XXXX to close the account, but never heard from XXXX XXXX XXXX XXXX . PLEASE SEE THE ATTACHMENT. 

As of today, I received another statement from dated XX/XX/XXXX for the same bill. I reached out to Anthem and was told that XXXX XXXX XXXX XXXX never filed a claim. 
I received several statements bills from XXXX XXXX XXXX XXXX regarding account no. XXXX for a bill in the amount of {$1100.00}. According to the noticed that was sent XXXX XXXX XXXX XXXX indicated that they billed my primary insurance company XXXX. PLEASE SEE THE ATTACHMENT. 

On XX/XX/XXXX I responded and sent XXXX XXXX XXXX XXXX and their attorney/ collection agency NGUYEN | BALLATO a letter with an explanation of the issue, a copy of my health insurance card, as well as a verification letter from Anthem as my primary indicating that I had been insured since XX/XX/XXXX. PLEASE SEE THE ATTACHMENTS from the collection agency and Anthem. 

On XX/XX/XXXX, I later received a notice from the attorney/ collection agency NGUYEN | BALLATO letting me know that they had been instructed by their client XXXX XXXX XXXX XXXX to close the account, but never heard from XXXX XXXX XXXX XXXX . PLEASE SEE THE ATTACHMENT. 

As of today, I received another statement from dated XX/XX/XXXX for the same bill. I reached out to Anthem and was told that XXXX XXXX XXXX XXXX never filed a claim.

Company response to consumer: Closed with explanation