Consumer complaint received 2016-03-17
Company: NATIONSTAR MORTGAGE LLC
State: IL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I had multiple terrible experiences with nationstar mortgage and it has been surrounding and issue that has been going on since the transferred of my loan from XXXX to nationstar on XXXX XXXX 2014. It almost been 2 years with no resolution and nothing to show for it but anger and awful customer service. 
I constantly given misinformation and consistently given the run around on their behalf. I been wanting for them to assist me with a new opportunity to keep my home. It is my priority to keep my home and start making my payments immediately and I do intent to pay off the past due amount that caused me to fall behind on my mortgage payment, I have explained my self to them and had told them about the situation that I am in and the reason of why I 'm in default. It was not intentionally done natural disaster do happen and I totally regret this big mess. I understand I failed to make my payments around the time of the begging of the modification. I believe we could have avoided this mess and they could had help me avoid from my debt to grow bigger and bigger as it grows more every single month because there is not a resolution. I ve never had modified more than one time they constantly keep denying me within a day or two after I submit a new RMA application it 's been more than 20 times that I submit the same documents over and over and we do n't get anywhere with this. It seems like they are reviewing the documents but within a day or 2 they automatically denied me it 's been happening for more than 20 times. Now It does n't matter to them if I keep on submitting new documents their own representatives have told me that regardless of me submitting new RMA or documents they Will automatically be denied and not considered. I tried to get a hold of my note holder to explain him my situation and that I want an opportunity to keep my home and start making my payment immediately, if I have not been making any payments after XXXX is because nationstar mortgage did not allowed me to make month to month payments. They would only accept money if it was the full amount of the debt paid I perhaps took the wrong decision of making the repairs to the property and I used the majority of the funds I had to pay the contractor that was hired. I was affected twice on the same year. We all know that the weather in XXXX and the surrounding suburbs always get floods damages or more all the time specially when there is alerts of tornadoes and strong wind.and heavy rain. I have done everything on my behalf but it 's useless I would like to know if I am able to file a law suit against nationstar I know there is a lot of home owners that have nationstar mortgage and that are experiencing the same or worse situation than me. I hired a company who resulted to be a fraud company and fake in the state of California I gave them a change because they convinced me that they could help me work things with nationstar mortgage and they resulted to be fake and I lost all the money that I paid to them for there service to represent me legally. I have experience difficult times and I 'm still standing up wishing for a miracle to happen. All I want is to proof to nationstar that my priority is to keep my home and start making my mortgage payment immediately and the only thing that is on the way is this debt of XXXX approximately. I do XXXX to pay off my debt and to get caught up on my mortgage payments ASAP. My home its my primary residence nationstar has denied me the opportunity to apply for Hamp 1. Or any other type of modification they keep saying I have exceed the maximum number of modification I have only modified once in my entire loan life and even though I failed, more than a year has pass by my priority and number 1 goal is to keep my home and start making my payment and established a good relationship with nationstar from here on.

Company response to consumer: Closed with explanation