Consumer complaint received 2023-09-22
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/, I was sent XXXX XXXX with contained an 11 page document to open a managed account. There was no indication in this 11 page XXXX as to the direction of the investment. The account was to be opened so the money could be transferred. 

XXXX  XXXX is attached in this email. 

On XX/XX/, I emailed the financial advisor assigned to my account, XXXX XXXX, about investing those funds into the JP Morgan Liquidity Bond Fund and a Dynamic Yield. 

EMAIL BELOW XX/XX/XXXX  EMAIL to XXXX XXXX with VERY clear instructions. 
XXXX, Can we invest the money that is in the account ending in XXXX today or tomorrow? 
I want to split the funds that are currently in there to put into the Liquidity Management Account and the Dynamic Yield Account you mentioned the other day. 
Do you think I should do half and half or $ XXXX in one and $ XXXX in the other? 
Please advise on the split. If you dont have an opinion, just do half and half THEN, XXXX , who is looped in on this email, would like to take $ XXXX of her money to put into a Liquidity Management Account as well. 
Ideally, lets keep her and my account numbers separate. 
Can we get this accomplished on Monday by chance? 
Thanks, On a call we discussed how to split the {$250000.00}. 

On XX/XX/XXXX I was sent XXXX XXXX XXXX which outlined the Investment Proposal along with the Asset Allocations for # 1 Dynamic Yield Strategy and # 2 Liquidity Management Strategy . 

XXXX  # XXXX is attached in this email. 

XX/XX/, I logged into my account to find the {$250000.00} in account ending in XXXX was not invested as discussed, rather into a Municipal Ladder. At this time, I also noticed {$250000.00} was removed from my personal bank account ending in XXXX and invested into the Liquidity Management Account and the Dynamic Yield Account. 

EMAIL BELOW XX/XX/XXXX  EMAIL TO XXXX XXXX- XXXX , I was pretty clear that I was going to invest the $ XXXX XXXX transferred into the new managed brokerage account ( XXXX ) We discussed allocating that $ XXXX which I recently transferred into Chase bank to the Dynamic Money Market and the Liquidity Money Market . I see they pulled it out of my personal bank account with Chase and left the $ XXXX sitting in the XXXX account uninvested. 
I need that $ XXXX reversed back into my personal account ( XXXX ) today or tomorrow. This is not what we discussed. 
Please let me know when that can be transferred back into my personal account. 

I attempted to remedy this matter with XXXX XXXX, but he failed to respond. Then I reached out to his supervisor who then escalated the matter to XXXX XXXX with the XXXX XXXX Executive Office to investigate. 

On XX/XX/, XXXX XXXX called me to inform me that I did indeed sign the XXXX authorizing the Municipal Bond Ladder and my signature was at the bottom of the XXXX dated XX/XX/. 

However, the XXXX  # XXXX which XXXX XXXX provided does not match the XXXX  # XXXX which was sent to me on XX/XX/, which is still available in my portal at the bottom of this email. 

SUMMARY : I did not authorize this investment and they claim I did and provided what they claim as PROOF. However, they added the investment proposal in their response which was not part of my signed XXXX. 
Their version has an additional XXXX PROPOSAL dated XX/XX/2023 that was deceitfully input into this message to appear as if it was all part of the XXXX. 
My version does not. 
PROOF, if it was part of XXXX  # XXXX then ALL pages included have the XXXX identification number ending in XXXX. 

It is extremely apparent, Chase is trying to cover it up and has completely ignore my demand to return the funds.

Company response to consumer: Closed with explanation