Consumer complaint received 2018-08-19
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
I am a card / account holder with a XXXX XXXX Lowes card. I initially applied for and was accepted for an account that had a credit limit of {$1000.00}. I purchased a fridge from Lowes and had it delivered. I have been making payments every month as required, more than the minimum payment and have not deviated from my payments. I remember a few months back, I was notified that my credit limit went down from {$1000.00} to {$800.00} and there was some petty excuse given about history. On XX/XX/XXXX, I received a letter stating that my credit line has been lowered to {$650.00} now and the excuse was based on a prediction. 

You should know that I routinely monitor my credit and account balances. I am in good standing with all my accounts, making timely payments and not ignoring any of them. You are the ONLY " bank '' that keeps lowering my credit line and I find this unacceptable. What are you doing, running my credit every month and making an ongoing determination of my credit line ( on a month by month basis )? I do not remember this being a condition of my application for credit with your " bank ''. 
Your consistent and harassing running of my credit is bringing my credit score down and you are using that reduction in credit score as your sole determination to limit my credit line, how is that fair? 

I use a live time credit monitoring service which alerts me to scams and inconsistencies on my credit report, so I am aware of all activity taking place on my credit. I have good credit and I resent that fact that you keep reducing my line of credit. If you had checked my actual credit report, you might have seen how many high value accounts which have been completely and totally paid off. Paid off accounts dont just happen, I paid those accounts off over many years. Maybe your bank should consider looking at that before taking harsh measures against someone who works and pays their accounts off. 

I am XXXX years old, have a work history over 33 years with various employers. I am vested with my employer and have more than one Government pension in place. I could retire anytime I wish and have more than I could ever spend in a lifetime. I have land holdings, own my home and run several different businesses which I started many years ago. I have worked hard for all that I have so I do not appreciate how I was treated by XXXX XXXX. 

XXXX ( who I recently filed a complaint about ) had incorrect fictitious information on my credit report in the form of a delinquent student loan, that SHOULD HAVE BEEN REMOVED. XXXX   erroneous information caused me to be turned down for a student loan for my child under the parent plus loan. 

XX/XX/2018, I received a letter from " XXXX XXXX '' informing me that they have decided they were closing my account based on " Serious Delinquency '' and they based their decision on information provided by " XXXX  '', who we have already established is providing erroneous and false information on my credit report. Now because of XXXX  continued failure to remove the erroneous " defaulted '' loan ( which was actually paid off ), I have lost another account. XXXX XXXX   has no right to revoke my credit based on the information they received from XXXX  since it was all based on information that should have been removed years ago. 

When are these people going to be held accountable for their actions?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation