Consumer complaint received 2021-02-18
Company: Santander Consumer USA Holdings Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I was issued a loan by Chrysler Capital Santander on XX/XX/XXXX. I am on a fixed income and XXXX. I went back a few days later to opt out of the service contract to lower my payments. Since then the dealership XXXX XXXX has been replaced by XXXX  XXXX. I noticed years later that they changed the percentage rate from 10.50 to 16.90. My loan defaulted on XX/XX/XXXX. I filed a complaint on XX/XX/XXXX with the State Attorney General and received a letter XX/XX/XXXX acknowledging that they were aware of Santander Consumer USA unlawfully funded auto loans that they knew were likely to fail. I recently obtained copies of my credit reports XX/XX/XXXX and on the XXXX  report it states Debt Buyer Account from XX/XX/XXXX to XX/XX/XXXX. I've been struggling but made those payments and partial ones. I have gotten a few extensions on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I had been requesting a copy of my credit, loan application from them because I believe the Dealer altered my application by inflating my income to get an approval without my knowledge. I am on a fixed income ( negative residual income ). I was unaware that they used an internal score and power booking to approve me for the loan. I was never notified and that was even admitted to in the lawsuit. Had I known that I would have taken a loan out with my bank. The Dealer was being dishonest and misrepresented me by giving me a loan that they knew I could not pay. I even traded in my old jeep for this new one. In the meantime I'm emailing, calling requesting a copy of the credit, loan application on XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX twice. They kept telling me that they sent it on XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX and to look in my spam folder. What they were emailing sending were copies of my payment history and 2 hard copies of my contract which I already have. Still no copy of credit loan application. I called the new dealership spoke to someone named XXXX he said all the records were destroyed since the new dealership took over. But on XX/XX/XXXX I recieved an email from XXXX XXXX from XXXX  XXXX stating that I had been selected for their Vehicle Exchange Program Really? They claimed to not have my credit loan application or any information because it was destroyed. So I continued to wait for a copy of loan credit application but instead I got a statement stating no valid phone number. My phone number is still the same and they put this account on my credit reports. XXXX  XX/XX/XXXX, XXXX  XX/XX/XXXX, and XXXX  XX/XX/XXXX. My credit is ruined because of this. They were wrong to do this without all the facts and trying to work something out with me. So how can I have a contract with them if my information has been destroyed? I have called them numerous times and have gotten up on XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX twice. I need for this to be sorted out and resolved. Thank you.

Company response to consumer: Closed with explanation