Consumer complaint received 2018-06-26
Company: Freedom Mortgage Company
State: AZ
Product: Mortgage
Sub-product: VA mortgage
Issue: Closing on a mortgage

Complaint:
I just reported this to the Veterans Administration Office of Construction & Facilities ManagemenXXXX Department who is trying to get me to be involved in a class action lawsuit against the builder. The law firm has been successful in suing XXXX XXXX with the the 1st development. The houses are built on clay expansive soil which causes the properties to sink. The house has known defects and I donot want the property and would like to stop paying. The VA appraised the property for less than the builders asking price. It is a brand new property with construction defects. I would like for the builder to buy it back and be reprimanded for selling defective homes to XXXX veterans. The home would be difficult to resell because of the lawsuit pending. It is 5 homes in the 1st development for sale and just sitting. 
My VA Guaranty Mortgage is with originally with XXXX XXXX XXXX and they sold it to Freedom Mortgage, I am current as of today. 

The following is what I sent to the VA : XXXX, you just hung up on me as I vented my frustration regarding you telling me that my only recourse was to go with the class action lawsuit versus your department contacting the builder regarding my complaint because nothing can be done until the lawsuit is over. Unacceptable! 

You were my 5th call of today trying to get to the right department for help! As I explained I am a XXXX veteran and I donot have the temperament to deal with employees you have to make do their job. Also I have the option of not participating in the lawsuit especially because I have the protection of the VA. I donot want to deal with another group of XXXX  for another year or two. I am XXXX years old reestablishing myself and I have had enough of the VA, Social Security, Nonprofits and State Agencies that is designed to help the veteran. The nerve of you not wanting to even start the complaint over the phone. You had an obvious attitude about that! Unbelievable! You only took the property address and not my personal contact info. What if I wasn't computer literate or even owned a computer?! 

If you can't handle the situation provide me with your Department Head 's information. As a matter of fact I would like the Department Heads information to let him know how you handled the call. If it were not for the veterans you wouldn't have a job and the nerve of you to treat me this way and not even thank me for my service! 

You all have no empathy towards the veteran. You think you can tell us anything and we go away, which most vets do! I had to push for information and thankfully after the 1st guy hung up on me in your dept. and I got someone who cared enough to give me the right information. I had been through 3 dropped calls, 2 no calls & One young lady in the Regional Loan Department who started to chastise me about not having an independent inspection and told me my only recourse was to call the Consumer Finance Protection Bureau ( online process ). I then pushed for the Appraisal Department who gave me your department. 

The property has construction defects and I would like for the VA to handle this matter. You all appraised the property for less than the builder 's asking price. I am requesting that your department come out and inspect the home and have the builder to repair the defects under the one year warranty. 

You are probably all in bed together. XXXX had quite the hook-up. I want out of this property! They can buy it back and they need to stop selling to veterans! Get some appraisers out who look out for us! 

Property Location : XXXX XXXX XXXX XXXX, XXXX, AZ XXXX Builder : XXXX XXXX XXXX : XXXX XXXX XXXX Property Owner : XXXX XXXX XXXX Contact Info : Phone : XXXX Email : XXXX Defects Noted : Flooring heats up ( hot spots ) on south side of the house, kitchen bathroom areas Sloping of dirt from fence and Westside of house Blockwall Movement White Powder on Blockwall Ponding of water in back yard Ponding of water on XXXX walkway Wet ground long after rain White powder forming on ground after rain or watering ( back yard ) Horizontal cracks outside patio door Lights dimming when air comes on Air conditioning loud noises after it turns off ( noisy system ) Pipes rattling, knocking bathrooms Inadequate water pressure Doors Front and Back not opening/closing properly, gaps in front door Old/Odd smell in the house Front yard drippers not working Garage door gaps All I ask is that you please do what's right! I look forward to your response!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation