Consumer complaint received 2018-09-06
Company: SELECT PORTFOLIO SERVICING, INC.
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Select Portfolio Servicing has opened an escrow account charging outrages fees and charges. My original mortgage did not have a escrow in my mortgage loan documents in XX/XX/XXXX. Since this company is the 3rd or 4th to purchase or service my mortgage I've repeatedly called to get these excessive charges and escrow account fees, and escrow stopped and refunded. Each time I called them over two years I get a different missleading, answer. This week I spoke with three different people, three different answers.. One supervisor even said I don't have an escrow, when two other representatives told me I do in previous conversations during the same call. This same company placed lender based insurance and flood insurance at an excessive monthly amout ... XXXX flood and XXXX  homeowners, doubling my payment I was struggling to make. In XX/XX/XXXX I got a homeowners insurance and after numerous calls to Select Portfolio I was assured the day I uploaded the policy the XXXX would not be charged to my account - it is now XX/XX/XXXX and the have not removed the Lender based homeowners policy cost, they're explanation is now that they paid it quarterly and will continue to charge me, even after they guaranteed me this charge would quit ... How can a company charge me when I have coverage, and an excessive amount that makes my XXXX mortgage over 700.00 monthly. With each added cost, an escrow they put on my mortgage. Adding excessive charges they are setting leaders up for foreclosure. Each explication is different, theyre praying on poor people and my payments could be more manageable if they couldn't charge me for quarterly lender bases insurance. If I was informed during any of my conversations I would of and could of waited the quarter out and paid them, not paying twice ... .. They purposely mislead you, they even charged me in the past for taxes in this supposed escrow that I paid. I had to call and call, and fight and argue with this company for over two years to keep my home.. at this time I'm just two weeks late on one payment and they had a payment arrangement and still threatened me with default, and added additional charges in the escrow ... Each time I request they review my loan documents They want me to supply them ... I will not, this company should have the ability to look at a loan they are servicing, and follow the loan. I have repeatedly called and requested this, through this company, the past loan servicer XXXX and the one before. Until this month for many years I have struggled to keep my home, I now have a better paying job and will soon be caught up. Except for all the added Charges. I want the escrow removed I don't think it's legal to charge me Leander based homeowners for months I had coverage,XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX. The sent me a letter, the flood ins charge was supposed to be XXXX, they are charging me XXXX  why? Fees, charges, fees, charges, escrow amount all this has doubled my mortgage and quickly forces me in default before I got my new job. They are rude, misleading, and seem like a bookie, charging me excessive amounts to set me up for them to own my home

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation