Consumer complaint received 2018-02-02
Company: Experian Information Solutions Inc.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My inquires to XXXX XXXX College and XXXX XXXX confirmed that Experian Credit Bureau has never validated or verified the installment loan entries on my credit report pertaining to XXXX XXXX College, account : XXXX in the amount of {$9200.00}. In XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, sent through certified mail, I mailed letters to Experian in order to dispute the validity and reporting status of this account. I cited that according to section 616 and 617 of the FCRA that if this account was not verified, then by law it should be deleted from my credit report. Despite three written requests, the unverified account still remained on my credit report in violation of Federal Law. Experian is required by federal law under the FCRA to have a copy of the original documentation on file to verify that this information is mine and is correct. In the results of the investigation Experian stated, in writing that they verified that this item was being reported correctly. I was not informed as to who verified the accounts, and more importantly, I was not provided with a copy of any original documentation. This documentation would be a consumer contract, or business agreement with my original signature on it as required under Section 609 ( a ) ( 1 ) ( A ) and Section 611 ( a ) ( 1 ) ( A ) of the FCRA. 

I followed up with a fourth dispute in XX/XX/XXXX and was met with a letter from Experian stating that they will not reinvestigate my claim. This is also in direct violation of the FCRA. I have attached several documents that will prove the following : 1. That Experian never requested verification or validation in the form of and original contract with my signature on it, the correct loan amount, and verification of the correct reporting dates and payment history as I have requested several times which is in direct violation of the FCRA. 

2. That XXXX XXXX ( The organization reporting this account to the credit bureaus ) does not have the right to report this information, as they are not the original servicer of this alleged loan, and they do not have any of my original documentation of file. 
a. They do not have a contract with my original signature on it. 
b. They do not have a contract that states that I consented to a relationship with them, business or otherwise. 

3. They do not have either of these items at their physical location, or in their physical possession in the form of an original or E-Signature.

a. Again, per the FCRA, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify through physical verification of the original signed consumer contract and/or judgments all accounts and public information that you post on anyones credit report. Otherwise, anyone paying for reporting to your services could fax, mail, or email in fraudulent and erroneous account information.

5. That the lender outsourced the credit reporting services to a third party company whom they are in business with. 

a. This account is not being reported to the credit reporting agencies by the original source but by a third party organization that does not have the right to report this information, under my name and social security number, to the credit reporting agencies. 

I have given Experian multiple opportunities to follow the laws and Ive even called them in order to discuss my concerns, to no avail. Please assist me with this matter, as it is very clear that this account should be permanently deleted from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation