Consumer complaint received 2020-03-25
Company: Ocwen Financial Corporation
State: WA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
. TIMELINE Our first Lender was with XXXX XXXX in XX/XX/XXXX for XXXX. Our interest rate was 11.625 % See Title ATTACHED. Ocwen XXXX XXXX XXXX, purchased our loan # XXXX on XX/XX/XXXX for XXXX. The amount of our initial payment on this note monthly was {$1100.00} to Ocwen XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX XXXX, CA XXXX until XX/XX/XXXX. 
HARDSHIP TO OCWEN XXXX XXXX This letter is to support our application for a loan modification that was approved XX/XX/XXXX by Ocwen XXXX XXXX. It was suppose to help us to get our mortgage payments back on track with an affordable mortgage. We have lived in our home for over 20 years and we want to work hard and keep it. We fell behind on our mortgage payments due to loss of income due to loss of my job of 16 years at XXXX. My husband was injured on the job filed a claim with L & I, Osha   and I was fired. XXXX had to file for XXXX, and pension for the rest of his life. We had a very hard time dealing with our debts because we never had financial problems before. There were so many expenses and managing a home and family was hard. XXXX had been employed in the XXXX  business for more than 20 years working inside a XXXX  at XXXX where he was injured. He was XXXX  XXXX  on the job and filed a claim with L & I, and Osha. Immediately after my husband was fired he had to file for XXXX, and pension for the rest of his life. We accrued mountains of financial, medical bills and our credit history was destroyed. We had a very hard time dealing with our debts and lower income for two years until XXXX was granted XXXX XXXX. We applied for a application for assistance. We were placed in a Forbearance Plan where we accumulated excessive late fees, attorney fees, reoccurring foreclosures fees, fraud and homeowners abuse, unfair, deceptive practices like sub-prime lending, unprocessed modification and illegal threats of foreclosures Charging {$5000.00} down payments for modification only to be denied several times. Finally, we were given a LOAN MODIFICATION AGREEMENT on XX/XX/XXXX to begin on XX/XX/XXXX. We received a Notice of Assignment, Sale or Transfer of Servicing Rights Ocwen Loan Number XXXX to XXXX XXXX, XXXX effective XX/XX/XXXX, When Ocwen sold our loan pour principal balance was {$160000.00}. Ocwen XXXX XXXX now called, PPH Mortgage Services XXXX. XXXX  XXXX XXXX, NJ XXXX # XXXX Ocwen XXXX XXXX added $ {$53000.00} to our loan and abusively continue to report our loan late In addition our credit history was DAMAGED by reporting us late. Ocwen XXXX  sold our loan the charged excessive late fees, Continuously placing us in Forbearances that failed ; accrued fees attorney fees, hidden fees, and failing to report payments before selling our loan to, XXXX XXXX XXXX, GMAC Mortgage Co. XXXX , XXXX XXXX  XXXX , XXXX XXXX  XXXX  . Finally, in XX/XX/XXXX our house went in Foreclosure. We were forced to file Chapter XXXX in order to save our home from widespread mortgage servicing issues ; failing to apply and report payments from Mortgage Company to mortgage company is abusive and unprofessional.

Company response to consumer: Closed with explanation