Consumer complaint received 2019-05-20
Company: ERC
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I have never conducted business with XXXX. My phone service provider is XXXX and has been XXXX for nearly a decade. After being repeatedly harassed by the representatives at Enhanced Recovery, I mailed them 3 separate cease and desist letters to both XXXX XXXX XXXX, XXXX, FL XXXX AND to XXXX XXXX XXXX XXXX, FL XXXX. Along with those letters, I included requests for Enhanced Recovery to remove their collection account from my XXXX report because I have not conducted business with XXXX. I also sent 2 letters to XXXX at XXXX XXXX XXXX XXXX XXXX KS XXXX containing copies of the notices I sent Enhanced Recovery and letting them know as well that I had never opened nor authorized any XXXX account to be opened using my social security or personal information. In fact, I do not have ANY XXXX accounts listed on ANY of my credit reports which leads me to believe that the account was either opened fraudulently, or whatever debt being claimed by Enhanced Recovery is over 7 years old and they are aggressively reporting a  fraudulent zombie debt erroneously as a brand new debt on my credit report. When I have been contacted by their representatives, they do not identify who they are or what company they are calling from. Reverse look ups of the phone numbers they dial from reflect their company due to a litany of other people who share similar experiences to mine with their company. Their collection agents demand personal information from me like my address and social security number. When I refuse to give my social security number to strangers, I have been yelled at and called a liar, deadbeat and most of their calls end up with them cursing at me and hanging up in my face. When request to speak to a supervisor to get more information on their company and explain that I am not familiar with any XXXX credit obligation because I dont do business with that company, the representatives refuse to connect me to a supervisor or manager. The agents who have contacted me tell me that they have never received any letters of any kind from me. They continue to harass me, tell me that they have obtained judgements in court against me and that I am required by order of the judge who gave us the judgement to pay them immediately in full for a debt that I dont have knowledge of and on several occasions I have explained this to them. They say that the debt will never be taken off my credit report and that it will report forever. I am afraid of their representatives saying that they can come collect in person if I refuse to make a payment with them over the phone. One of their very rude and profane male representatives told me that this debt is verified to you, quit lying about it and just pay it off and that they collect debts and will get the money by any means necessary. I know that if this is how they are threatening me, then this is how they as a company train their collection agents to berate and harass any person with a valid or invalid account being held by their offices. I am requesting a full investigation into Enhanced Recovery, including a full review of their business practices and audit of other customer complaints like mine against their company. They can not be allowed to continue operating beyond the scope of required business practices for a debt collection agency. I have exhausted all avenues to get them to stop harassing me using my personal information, work information and family contacts. I have advised Enhanced Recovery several times to discontinue their harassing communications with me and to cease their reporting of a debt that I do not own to XXXX  ( and any other credit reporting agencies ). I submitted multiple written requests for Enhanced Recovery to remove their collection account from my XXXX  report because I have not conducted business with XXXX. Now, after consulting with a legal advocate attorney who is handling other complaints against Enhanced Recovery, I intend to seek all options including any compensation available to me based on the evidence that documents in full detail their continued aggressive harassment, their collection agents notices of lawsuits and judgements obtained against me, and a conscious refusal to abide multiple cease and desist letters barring them from harassing me, my employers and family regarding a debt that I never authorized and have no knowledge of.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation