Consumer complaint received 2020-06-30
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
DENIAL OF SERVICES WELLS FARGO- all support documentation is attached As an update to below issues : Wells Fargo 's response does not address the FACT Wells Fargo spelled a customer 's NAME incorrectly? They didn't apologize. This financial institution Wells Fargo is handling my financial and legal information! OR the FACT I was denied services for an appeal on this dispute, or amend it. Neither does this touch base on any on-going customer service issues? If the {$200.00} in question is not refunded as disputed or the dispute is not allowed to be amended and appealed, I will be filing civil complaints of denial of services, discrimination, not limited to a lawsuit. - Why was an appeal to amend the reasons for this dispute denied, hence denial of services? - Why didn't Wells Fargo follow up and follow through? See Wells Fargo 's response attached. Filed a dispute with Wells Fargo, via online {$200.00} claim XXXX sun, XX/XX/2020 ( XXXX XXXX XXXX ) Since I had to spend XXXX XXXX XXXX without the XXXX  I gave birth to because of XXXX XXXX of XXXX XXXX XXXX, hence the dispute. This was a 2 part dispute of a bigger {$5200.00} total. {$5000.00} is through another financial institution. Mailed in support documentation, received a response of receival and confirmation from Wells Fargo claim XXXX on Friday XX/XX/2020. Temporary Credit was not issued, did not hear back from Wells Fargo, this was closed out without notification, clarification was not provided, even when I attempted to call and email via secure messaging. I have provided all correspondence ( below and attached ). Did not receive any correspondence from Wells Fargo or the case manager regarding this matter as emailed. See times, dates, names and correspondence below ( also attached ). Wells Fargo did not follow up or let me appeal the dispute in question. After multiple requests, I have not received communication on this matter from the dispute department. Response I did receive from the FDIC complaint, they spelled my name incorrectly ( see attachments- first page ). With this they should just refund my money due back. " Thanks for submitting your claim for your checking account ending in XXXX. Your reference number is XXXX. We'll work quickly to resolve your claim within 10 business days. If we need more time, we'll apply a temporary credit to your account on or before the 10th business day. We'll send you status updates online or by mail. You can also track the status of your claim by signing on, selecting your account, then click on the Dispute A Transaction link, and going to our Manage Disputes page. If you have any questions, please call us at XXXX, 24 hours a day, 7 days a week. Thank you for banking with Wells Fargo. Wells Fargo Claims Department XXXX XXXX Fri, XX/XX/2020 at XXXX XXXX  To : XXXX Dear XXXX XXXX XXXX We want to let you know we received the information you shared with XXXX XXXX . Your feedback is important to us and we will work with you to research the issue as quickly as possible. To help ensure we address your concerns, we're researching the claim you mentioned. You can expect to hear from your case manager within three business days of your complaint submission. We're here to help. If you have questions, please do not respond to this message using the Reply button ( replies are not monitored ). Instead, contact us by phone at XXXX, Monday through Friday, XXXX XXXX. to XXXX : XXXX XXXX and Saturday, XXXX XXXX. to XXXX XXXX. Mountain Time.  For reference, your case number is XXXX. Thank you. We appreciate your business. Wells Fargo Executive Office Wells Fargo, N.A. Member FDIC XXXX XXXX Executive Office Centralized Intake Specialist Enterprise Complaint Management Office Consumer Products & Services Complaint EO From : Customer Service XX/XX/2020 XXXX XXXX  Contact Us Dear XXXX XXXX : Thank you for contacting Wells Fargo. My name is XXXX, and it's my pleasure to assist you today. I received your email in regards to a case and the update on it. I apologize for the delay in our response. We appreciate your patience as we handle your requests over the next few weeks. We are experiencing higher volumes due to the Coronavirus. Rest assured our focus is to provide the highest level of service as we work through these ever changing times. If you filed a claim with the Executive Office you will nee d to speak to them directly for additional information. If you'd prefer to speak with our Executive Office immediately, or if at any time you'd like information regarding your case, you can call us a t XXXX. We're available Monday through Friday from XXXX XXXX   to XXXX XXXX, Pacific Time. To find a branch near you, visit wellsfargo.com/locator. I hope this information was helpful. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation