Consumer complaint received 2019-04-09
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: MA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
On XX/XX/19 I went to apply for a personal loan through Santander. My wife and daughter were present as well during this application process. The Santander representative XXXX XXXX XXXX. Specialist, Relationship Banker -NMLS XXXX proceeded to assist us with the application. We attempted to filed for a personal loan in order to consolidate debt from high interest credit cards as we start our business. This application was to be filed under my name under the guidance from XXXX that a {$15000.00} loan under my current financial circumstances as described to him would be a non-issue. He had the application submitted as an employee rather than an indipendent contractor under his auspices that it would go more smoothly under those terms and again the loan would be approved with my approximate credit score, lack of defaults, and prior credit history. His Lead team member then proceeded to do some form of secondary verification apparently by proceeding to ask questions about and speak about her new child and the parent/child relationship. The branch representatives not only inadequately explained the terms and potential conditions of the loan but were able to coerce a signature under false pretenses. The dates on the submittal paper work and our receipts are also entirely wrong the date on the submittal paper work says XX/XX/19 whereas the application was filled out on XX/XX/19, and it has a call back date of XXXX the application itself is wholly fraudulent in terms of dates and willful signatories. Upon a return email from XXXX XXXX of Santanders Consumer Loan Operations Department stating the loan was declined and they offered a counter conditional loan I called in to clarify what were necessary steps and/or wrong with the application. At this point I was forwarded to a manager XXXX XXXX to whom I explained that under the conditions of the conditional loan I was never amenable to begin with not would have signed under any of the pretenses given having found out they were false, XXXX proceeded to explain that XXXX was incapable of offering such assurances and that the loan should not have been offered under those terms. XXXX then proceeded to convince me that he would do what he could to get this loan through despite me explaining that I would not have signed and that my signature was falsely coerced and I did not wish to proceed with the loan. XXXX then proceeded to say they would have a resolution within 24 hours and return a call to me. Wednesday XXXX I received a call that lasted 34 minutes explaining the terms of the new conditional loan were remaining the same and that there was nothing they could do, despite me having already expressed my desire not to proceed with nor my origional willingness to sign an application for credit under the false terms presented to me. XXXX proceeded to assure me he would file an internal complaint on my behalf and email me a copy of the complaint to which as of XX/XX/19 upon calling in no complaint has been filed and the loan had finally been dropped. The entirety of the origional application was factually wrong in terms of dating with coerced signatures brought about by willfully misrepresented information if not criminal malfeasance. Copies of the forms and call logs are available upon request as well as recordings of the various phone interactions -both parties were made aware of the calls being recorded-

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation