Consumer complaint received 2018-09-12
Company: WELLS FARGO & COMPANY
State: DC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I completely DISAGREE the response letter dated on XX/XX/XXXX from Wells Fargo Bank. 

The following is my response : 1. Wells Fargo XXXX XXXX employee illegally changed my personal identity without my consent most recently. Based on the account opening application in XXXX, it shows accurate personal information. Most recently, my DOB information has been changed without my consent. On XX/XX/XXXX I visited your local branch in person by bringing legal document showing correct information, however your Rep refuse to make correction. 
2. My account has NO any fraudulent activities from XXXX to current. Its solely from your bank who blocked my online banking access. The block started since XX/XX/XXXX. From XX/XX/XXXX to current, I have visited your branch especially XXXX XXXX and XXXX branch to ask your Rep to fix the online problem, However your Rep told me I have to correct DOB in order to get online banking issue fixed which does NOT make any sense. I also called the XXXX number you listed, however your online banking department can not fix the problem at all by speaking with me at least 30 minutes every time. 
3. Two checks $ XXXX issued by Wells Fargo bank in XX/XX/XXXX. Two checks total in the amount of {$750.00} plus 20 % interest and my personal time $ XXXX, expense to collect the debt were never honored by Wells Fargo claims department. I have filed several times claim. I also brought this problem to your fraud department. However until now, {$750.00} fraudulent checks you never provide me refund. Two checks were paid to me. However It was cashed by XXXX XXXX without my consent. I even do NOT know how this theft obtained my personal check payment. You have to notified your claim dept to return immediately. NOT by me. I have no time to collect stealing debt. 
4. YOU must return {$120.00}. I have attached proof showing I qualify fee waiver. As I mentioned on my previous complaint, I am NOT willing to use my money and my time for false judgment such as XXXX XXXX XXXX county put a bunch XXXX  under my name. The XXXX, homeless address and employment status are enough to qualify fee waiver from Circuit Court for XXXX XXXX XXXX county. I have right to dispute an unauthorized charges such as : the service does not meet my expectation, never received benefits, overcharge etc. 
5. Promotional bonus at least {$1500.00} : I have attached a bunch of promotional bonus offer from XXXX to most recent. For my account ending in XXXX - business choice checking opened in XX/XX/XXXX. Within 60 days of account opening I have deposited {$2000.00} and keep this balance for at least another 60 days until XX/XX/XXXX. For my account ending in XXXX personal everyday checking, the offer says : make 10 debit purchase each month for total 3 months to get {$300.00} and {$200.00} double promotional bonus. I have made 10 debit purchase since XX/XX/XXXX to XX/XX/XXXX. Therefore I qualify {$300.00} and {$200.00} promotional bonus. For my account ending in XXXX - a portfolio checking account, it says to get {$500.00} and {$200.00} promotional bonus once you make 10 debit purchase each month for total 3 months. I truly believe that I qualify promotional bonus based on my account statement. 
6. {$3000.00} XXXX with 20 % interest debt. You are the third largest bank in the U.S.. Due to all kinds of damages, losses, trauma, pain, suffering the United States brought to my life such as life damage, career damage, health damages, economic damages, etc. I have attached default judgment on this complaint showing you are on default at least 3 times. Each time I am asking {$1000.00} XXXX total {$3000.00} XXXX with 20 % interest. You Can not owe me a XXXX as I have nothing to do with United States especially State of Maryland and California. Do NOT owe me a XXXX. 
7. Waive account monthly fees. Due to extremely unsafe banking experience happened in the past and most recent, I can only put small deposit to keep my account open. Because your bank or other bank caused this problem for stealing customer 's deposit such as unsafe deposit issue, I am asking your bank to waive monthly service fees. 
8. Remove two times credit check on XX/XX/XXXX and XX/XX/XXXX from my credit report as you never extend any credit to me. I never received any benefits from your lending department. Instead I found my credit score has been dropped significantly. 
9. You must return my stolen funds : {$9800.00}, {$750.00}, {$68000.00}, {$9.00} plus 20 % interest and $ XXXX, gas, pain, suffering, trauma expense to collect stolen funds IF ALL THESE PROBLEMS CAN NOT BE FIXED. PLEASE END BANKING RELATIONSHIP ESPECIALLY YOU CHANGED MY PERSONAL INFORMATION WITHOUT MY CONSENT MOST RECENTLY. YOU STOLE MY DEPOSIT PLUS EXTREMELY DISSATISFIED SERVICE LET ME FEEL BANKING WITH UNITED STATES BANK IS NOT SAFE AT ALL.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation