Consumer complaint received 2023-08-22
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Subject : Disagreement with Resolution on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Dear Executive Office, Chase Bank Customer Service Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Urgent Complaint Regarding Delayed Check Clearance Dear Sir/Madam, I am writing to express my deep concern and dissatisfaction regarding a recent deposit I made at one of your branches. On XX/XX/2023, I deposited a check with a value of {$8000.00} into my account, and as of today, XX/XX/2023, the funds have still not been cleared. This delay has caused significant inconvenience and financial hardship for me. 

The check in question was issued by XXXX XXXX XXXX, and according to him, his bank confirmed that the funds were cleared on XX/XX/XXXX, and the amount was deducted from his account. Therefore, it is perplexing and distressing to me that my funds have not been made available to me even after a considerable amount of time has passed. 

I would like to draw your attention to the fact that this is not an isolated incident. On XX/XX/XXXX, XXXX XXXX XXXX issued a check for {$7000.00}, which was deposited into my account, and it cleared promptly on the following day. The contrasting treatment of these two checks raises serious concerns about the handling of my current deposit. 

I must emphasize that this delay in clearing the funds is not only causing financial hardship but also has a significant impact on my life. I am unable to meet my financial obligations, and the uncertainty surrounding this situation is causing me immense stress and XXXX I believe that this extended delay is not only highly inconvenient but also constitutes a form of discrimination and harassment. 

I kindly request that you thoroughly investigate this matter and promptly resolve the issue. I urge you to expedite the clearance of the check deposited on XX/XX/XXXX and ensure that the funds are made available in my account without any further delay. Additionally, I would appreciate a detailed explanation as to why this delay occurred in the first place, as well as steps taken to prevent such occurrences in the future. 

I trust that Chase Bank values its customers and strives to provide excellent service. I sincerely hope that you will address this matter urgently and rectify the situation promptly. I expect to receive a satisfactory resolution within the next five business days. 

If my concerns are not adequately addressed, I will have no choice but to consider alternative courses of action, including filing a formal complaint with the appropriate regulatory authorities. I would prefer not to escalate this matter, and I trust that my concerns will be given the immediate attention they deserve. 

I have attached copies of the relevant documents, including the XXXX XXXX proof funds deducted last week, and the check issued by XXXX XXXX XXXX, for your reference and verification. Please feel free to contact me at the provided phone number or email address if you require any further information or clarification. 

Thank you for your immediate attention to this matter. I look forward to a swift resolution. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation