Consumer complaint received 2023-02-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
CapitalOne ( Reference : XXXX ) From : XXXX XXXX XXXX Date : XXXX, XX/XX/XXXX, XXXX XXXX  Subject : Reference : XXXX To : XXXX Re : XXXX XXXX XXXX Dear Fraud Investigation Department Customer Care : I, XXXX XXXX XXXX, submit all information regarding the working relationship between XXXX XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX. 

I : First Contact On XX/XX/XXXX, XXXX XXXX XXXX, cross reference the two checks, review my. Notified me and retained my services. ( See XXXX XXXX XXXX ) retained my services from XXXX. 

Form of Payment : ( i ) XXXX XXXX paid me by Check. ( ii ) XXXX XXXX deposited on XX/XX/XXXX on XXXX XXXX ( Between XXXX  and XXXX XXXX ) Branch. ( iii ) Capital One verified the check, and payment was deposited into my account. 

Second Contact : On XX/XX/XXXX, XXXX XXXX contacted me to clean. ( See XXXX XXXX XXXX ). 

I deposited a $ XXXX XXXX check at the Capital One Branch on XXXX XXXX ( Between XXXX  and XXXX XXXX ) Branch. On XX/XX/XXXX, Capital One restricted the account. 

XXXX. Preliminary Statement : A. XXXX  Background Check Policy XXXX XXXX XXXX XXXX XXXX XXXX XXXX Member Profile & Membership Information ( Internal Only/Not Visble to Families to protect my Identity ) image.png image.png XXXX XXXX Form of Payment ( See credit card information ) image.png XXXX XXXX Family Ratings for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Notifications Workflow Processes and Procedures image.png III. XXXX XXXX Initial Contact XXXX XXXXXXXX XXXX XXXX XXXX. XXXX @ XXXX is my account on XXXX XXXX XXXX knows me as XXXX, not XXXX. 
XXXX XXXX. XXXX XXXX XXXX Account is credit card on account with XXXX  image.png Conclusion : I am respectfully requesting that CapitalOne understand that : XXXX. I was contacted by XXXX XXXX via XXXX XXXX. XXXX XXXX knows me as XXXX XXXX, which I use. 
XXXX. On XX/XX/XXXX, I worked, was paid, and deposited a form of payment on XX/XX/XXXX. 
XXXX. On XX/XX/XXXX, I worked and XXXX XXXX gave me a bereavement gift of $ XXXX. 
XXXX. On XX/XX/XXXX, I presented my boarding pass to CapitalOne XXXX XXXX XXXX and was given $ XXXX in cash to go and bury my Sister. 
XXXX. On XX/XX/XXXX, I had over {$3500.00} in the account for traveling to XXXX, where I purchased travel accommodations and used CapitalOne XXXX. I am in good standing as a XXXX CapitalOne depositor and XXXX XXXX XXXX. 

I respectfully request an opportunity to keep my in good standing account and ask that CapitalOne review the above submitted as proof that I worked, earned and was given a gift from XXXX XXXX on XX/XX/XXXX for my Sister 's funeral on XX/XX/XXXX in XXXX, XXXX. 

Respectfully submitted, XXXX XXXX XXXX _______________________________________________________ Second Notice ( Reference : XXXX ) from : XXXX XXXX XXXX to : XXXX, XXXX XXXX XXXX, XXXX date : XXXX XXXX, XXXX, XXXX XXXX  subject : Second Notice ( Reference : XXXX ) mailed-by : XXXX _________________________________________________________ Third Notice From : XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Second Notice ( Reference : XXXX ) Dear Fraud Department : I am writing this email to inquire about the above referenced. 

Destination of funds when the CapitalOne Account was closed XXXX XXXX ( XXXX ) after deposit. 

Thank you very much for your time, and I look forward to hearing from you. 

Respectfully submitted. 

-- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : " XXXX '' XXXX ; XXXX XXXX XXXX ; " XXXX '' XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX

Company response to consumer: Closed with explanation