Consumer complaint received 2017-12-05
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX . XXXX XXXX, GA XXXX PH : XXXX PH : XXXX EM : XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX Date of Birth XXXX/XXXX/XXXX SS # : XXXX TO : * Consumer Financial Protection Brueau * Department of Veteran Affairs, Office of the Inspector General My name is XXXX XXXX, I received another email from Navy Federal XX/XX/XXXX in my XXXXXXXXXXXX email that included a PDF file titled Benefits Message.pdf. That was addressed to an unknown person XXXX and unknown school related extention XXXX. The email did n't show my email address XXXXXXXXXXXX it is in nor my name : From : Navy Federal XXXXXXXXXXXX To : Recipients XXXXXXXXXXXX Date : XXXX XXXX, XXXX, XXXX PM I created my XXXXXXXXXXXX account years prior to me moving here to XXXX. My account was n't provided nor created by another. Like my other email and other accounts, I have n't ever given anyone the password to be able to sign into my accounts. I had n't ever applied for nor Co-signed for any type of Loans while I was in the United States Military ; only from XXXX XXXX, XXXX to XXXX XXXX, XXXX. I 've not been in any other branch of the United States Military in spite of taking my 1st Computer Test at an XXXX, XXXX Recruitor Office while I was still in High School with a XXXX XXXX Recruitor. It was n't unit XXXX, when my XXXX XXXX XXXX took me the XXXX XXXX XXXX where I completed several exams and had taken my 2nd Computer Test associated with the Military ; the same day I was sworn in to the XXXX. I 'm XXXX and was born XXXX my Recruitor was XXXX only. When I had spoken to a Recruitor near the XXXX XXXX, I had spoken to a XXXX XXXX Recruitor in XXXX, but I was only sworn into XXXX XXXX XXXX, I was n't ever sworn into any State branch of the Military. I did n't know anything about XXXX Organizations such as XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX or the XXXX XXXX until XXXX or XXXX for example none of which have I ever worked for. Nor have I ever applied for any Loans outside of XXXX, IN or co-signed for any types of Loans for another person ; not even my children. I 'm not and have n't ever been married. I 've never had or applied for any XXXX Loans be it associated with the XXXX XXXX XXXX XXXX or not. If I 've been in a Navy Federal Bank it was only at the XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX and I 've only used the Bank ATM in such a Hospital a few times years ago. I 've never attempted to or had an account in any bank named Navy Federal. In spite of learning for the XXXX time in XXXX there were documents in my XXXX  and XXXX XXXX XXXX XXXX Records that stated I had once been a XXXX XXXX XXXX with Rank XXXX. That infact was an impostor whom used my Identity. I was n't ever hired for any positions I applied for through XXXX after I moved to XXXX in XXXX. I 'm not and have n't ever been a XXXX XXXX XXXX XXXX Employee. Nor have I ever been in person to XXXX nor taken any online course through any schools, colleges or universities in XXXX I was interested in years ago. The XXXX time I learned of there being a such thing as an XXXX XXXX Employee position I resided alone from XXXX to XXXX in the XXXX XXXX Apartments at XXXX XXXX XXXX. XXXX XXXX XXXX in XXXX, XXXX. At which time I applied online through XXXX for a XXXX XXXX position with the United States XXXX in addition to other positions for other government agencies none of which ever hired. I applied at that time online using my XXXX XXXX XXXX XXXX. 
* Certificate Of Authenticity XXXX My XXXX XXXXXXXX Desktop Computer was delivered by XXXX that had XXXX to deliver it to my residence at XXXX XXXX XXXX XXXX , IN XXXX XXXX, XXXX. That was stolen from my residence in XXXX XXXX XXXX at XXXX XXXX XXXX XXXX. XXXX . XXXX in addition to my other property on XXXX/XXXX/XXXX. Of which I have n't ever gotten back nor my stolen property here in XXXX. I have n't ever owned another XXXX XXXX Desktop Computer. The XXXX XXXX XXXX XXXX denied my Educational Assistance request here in XXXX in XXXX and XXXX. I was only in XXXX XXXX XXXX after being denied in XXXX, XXXX in XXXX ; not here in XXXX. In spite of my diverse interest, I 'm not and have n't ever been enrolled any any Educational Programs associated with any type of Veteran related Programs here in Georgia or outside of XXXX, XXXX. Nor have I attended any schools, universities or colleges I was I interested in here in XXXX or outside of XXXX since I moved to XXXX  in XXXX. No Military Educational related Programs, Vocational Rehabitation Programs be it State or Federal, XXXX XXXX XXXX XXXX   XXXX XXXX, XXXX XXXX related Programs, nor Food Stamp related Programs, Schools nor Employers have ever provided or purchased electronics such as phones, cellphone, computers be it laptop or desktop for me ; nor ever given to me as a gift ; past and current & stolen Ipurchased myself. 

Thank you, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation