Consumer complaint received 2018-04-25
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
This complaint is regarding the post CH XXXX discharge credit reporting of our home equity line of credit with XXXX  XXXX XXXX, XXXX loan # XXXX. My Experian credit report was still showing this account as a " derogatory '' item that was having a negative impact on my score. Experian stated that the reason for my score being low was due to " derogatory items '', however, EVERY one of my debts was discharged on XX/XX/2017 ( see attached proof ) so there should be ZERO deragotory items other than the public record of the bankruptcy filing, and I have not obtained any new credit that would be derogatory so it MUST be old items that are having the impact. I proceeded to view the accounts listed as " deragotory '' and having a negative impact on my score and our XXXX  XXXX XXXX Mortgage was on the list. I disputed every account listed as having a negative impact on my score, as they were all discharged and should not be negatively impacting my credit record as the slate was wiped clean and I am supposed to get a fresh start after a CH XXXX dishcharge. I was not sure what detail about each record was not correct or causing this negative impact, as it was not clear or obvious, so there must be some " behind the scenes '' data on each record that the consumer is not privy to that is causing a discharged debt to have a negative impact. So I disputed as " discharged in bankruptcy '' not knowing what else to do. Well unfortunately this dispute made things worse and the dispute update caused the record to be even more inaccurate. In response to the dispute, XXXX  XXXX XXXX came back and reported my mortgage with the wrong payment amount of {$2200.00} and its XXXX as we modified the loan. Also, they are reporting the record as if its never been discharged. This is a discharged debt and we DID NOT reaffirm this loan. They are not allowed to even report any information or update the record according to Federal Bankruptcy laws. Now Experian is refusing to let me dispute this information and they are both in violation of the Federal Bankruptcy laws. Experian is refusing to listen and correct the record and XXXX XXXX XXXX should know better. Because I now show 93 % credit utilization due to this updated reporting, my scores dropped dramatically. I am right in the middle of the process of trying to move my contractors license with the State of Florida to a new corporation and get it out of an old dismissed closed down corp. In order to do this, I need to have my scores at least XXXX or better and thus the reason for this dispute in the first place. If Experian and XXXX XXXX XXXX do not fix my report, I will not be able to earn income with my contractors license and may have to become bonded which can be very costly. I am also not able to obtain workers comp exemption or coverage until this license is moved. Their errant reporting is basically preventing me from running my business and earning income. There are direct hardships to me as a result of this errant reporting such as loss of opportunity, loss of income and excess costs. These are verifiable costs that I could recover from Experian and XXXX  XXXX XXXX in court if they refuse to correct our record. They are in violation of the bankruptcy stay and I can file an injunction with the courts if need be but trying to be kind to them and avoid this as it will cost them a {$10000.00} fine.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation