Consumer complaint received 2019-09-20
Company: Selene Finance LP
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Mrs. XXXX XXXX XXXX - XXXX Mr. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, NJ XXXX To whom it may concern our mortgage is current but we have an issue with reported fees. 
I am writing this complaint against Selene Finance XXXX who just recently transferred my loan to XXXX XXXX XXXX with outdated reported fees. 

We fell behind on our Mortgage payments starting on XX/XX/XXXX through XX/XX/XXXX. We made a full payment with penalties and fees. We promised to make a payment but we only sent a partial payment of {$500.00} on XX/XX/XXXX. 

On XX/XX/XXXX we received a motion filled of intent to foreclose on our property. The charge was for being 122 days late although it had been only 90 days ; because Selene Finance had falsely reported the mortgage as being late to the New Jersey Court charging us for being late as early as XXXX to XX/XX/XXXX between the months of XXXX and XXXX of XXXX. Please see the Letter head for cure of debt on XXXX XXXX from XXXX XXXX XXXX XXXX XXXX the Law offices out of XXXX New Jersey. 


On behalf of Selene Finances XXXX we had received a Letter of Intent to Foreclose from XXXX XXXX XXXX XXXX XXXX the Law offices out of XXXX New Jersey. The motion was to move on to foreclosure for being 122 days delinquent and if the sum of {$14000.00} cents was not paid in FULL or if we did not Cure the Delinquency They would motion to proceed with foreclosure. 

Take note that our XX/XX/XXXX mortgage statement does not reflect the note having been satisfied according to XXXX We made the payment We made a three month full and a one month  partial payment XX/XX/XXXX through XX/XX/XXXX. 

Please see the XXXX XXXX Mortgage Statement- We owed a full payment of XXXX for the month of XX/XX/XXXX. 
We owed a full payment of XXXX for the month of XX/XX/XXXX. 
Total {$320000.00} plus partial payment 0f {$100000.00} Grand Total of {$4200.00} I asked a question about the corporate Advance fee of XXXX. I was told it was for legal and administrative fees. 

This is the calculation- XX/XX/XXXX {$1600.00} + XXXX {$1600.00} plus Partial Payment of {$500.00} on the XXXX of XXXX. 

We were technically late on XXXX XXXX XXXX and XX/XX/XXXX soon after we received intent for foreclosure for all of it {$640000.00} Plus fees Deferred Principal Balance fee XXXX and Corporate Advances ( Lawyer ) fee {$5500.00} Grand total XXXX Owed. 
On XX/XX/XXXX we paid {$14000.00} XXXX XX/XX/XXXX we paid {$2000.00} Grand Total {$16000.00} I called the Selene Finance automated accounting system and it said my account was then current. They had even suggested that we not make any payments for threXXXX months until this issue was solved. Although it was generous We did not discontinue any payments for fear it was disingenous. 

On XX/XX/XXXX we paid XXXX and followed up on XX/XX/XXXX with {$200000.00} a Grand Total {$16000.00} PAID IN FULL- under 122 days as alleged as facts The following months we continued to receive bills for this said- deferred principal balance- again being listed with Selene Finance- however- We never received any special programs such as a loan modification or even payment arrangements to catch up so we inquired more about this balance- I was forwarded to file a dispute resolution department and was told to wait 30 days for an answer.

In the Interim we chose to set up automatic payment plan every month and a subscription with credit Karma to track Selene and our credit profile.

We did asked Selene finance XXXX to report our payments. A case manager made it clear that it would take a 60 days! We have over XXXX in equity in our home. Sure enough the Automated system said we were current and credit Karma reported us current from XX/XX/XXXX until the present day. 
( please see the attached files to this document ) So-yet again we receive another mortgage statement on XX/XX/XXXX for a balance of {$6.00}, XXXX with the deferred Balance and YTD late fees and other charges. And we have not been late since XX/XX/XXXX. 

Since XXXX we have make automatic monthly payments from our bank at XXXX XXXX in XXXX New Jersey. Not to mention we are monitoring our credit profile with Selene Finance online on the Phone line and with XXXX XXXX a service we had to insist upon. 

So fast forward Our loan has been moved to XXXX XXXX they would rather you call them XXXX XXXX and they are not a XXXX XXXX company but thats not what I have learned at XXXX. 
So now XXXX is excitingly aware that I am shopping for a refinance and wouldnt you know it- I am ushered to some guy name M-a-r-c. 

Who offers me a FHA Refi with a 7 % interest rate on a {$450000.00} loan. My mortgage loan is set to decrease very quickly credit karma reported 44 % of the loan has been paid off. So I am set to have my monthly notes decrease through amortization. I am keenly aware that my principal multiplied by the interest will lower my payments and what we owe. 

Our records show that someone at DATA FACTUAL hard pulled our credit report and dropped it down out of the XXXX range to the XXXX range about one week before transferring over to XXXX call it what you want I call that suspicious. We are current on our mortgage as of XX/XX/XXXX. 


I am attaching the legal document and the credit karma document and two mortgage statements If you can get explanations for this deferred Payment and other fees I would Like to know because all we got from Selene Finance is.. Im right because I say so! Because of their tactics I would like to file a lawsuit against Selene Finance XXXX for our emotional worries and their heavy handed tactics and manipulation. I pray the cfpb will step in to investigate my accounts and settle these issues before we move on with XXXX XXXX. 

XXXX XXXX XXXX.

Company response to consumer: Closed with explanation