Consumer complaint received 2018-01-15
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
Wells Fargo has caused me whole lot Of problems by there employee who I belive is the one who has stolen my Identity and used it for his gain. I had found out after asking them to close my account because they denied my claim and my account was positive so I told them To close the account and which they told me they could n't over the phone so i had asked them to freeze the account and close the debit cards so when I had time I Would step into The bank and close it which they stated they would. So then I found out couple weeks later since I made complaint they put the money that was deniied back into my account when they told me they would n't and did n't tell me that they did I was n't informed what so ever by email Or even phone call and so someone by the name of XXXX I belive who I spoke to one day after getting my account to hsbe him reset my online banking password was all I asked him to do they guy refused to and told me over the phone he is going To cause problems on my brand new account and out a hold on It account was made 5 minutes before I called him and so when I confronted the guy he said he took a look at my Account because I had called Earlier and asked why my online Banking was closed and same guy told me I had to go inside of branch to identify my self which I did and so after the identification I got new account and the guy litteralt blocked it 5 min later and after that all the problems started and when I confronted him about why he would do such tbing he told me he has been looking into my account the whole time that I was in the branch and did n't like I that I had won some fraudulent charges in my favor and he asked me about my accounts why I had So much money and how and why I made the claims for which I told Him why does he care and he started to laugh at me and said would cause me a lot of problems and that I would Regret cursing at him which I admit I did when he told me he has been looking into my acccounts In detail and is going to put a alert on My new Account so I waste my Time and go inside Branch again putting on The notes that I sounded diffrent when I called back as the excuse and so after that ordeal I did n't care about online banking and having it so I let it go and couple days later when they denied my claim regarding my old account I asked them to close my Accounts because I was n't going to deal with them and they had n't even gotten back to me Regarding a complaint about XXXX from account security department as being One of the reasons me closing my account Because he basically stoped me from accessing my accounts online. So then couple weeks later I get a call Saying my account is negative or there was some charges that needed to be confirmed and I had to go inside of a branch so when I did I found out that the money that was put into my account from The claim which they Said was not going to be paid had been token out and there was bunch of checks that had been cashed and deposited from my checking account checks Without my knowledge so I asked for Copy of statments and found out that over 2000 or more Dollars had been token feom my Accounts And this is WERE I BELIVE XXXX IS THE ONE WHO CAUSED THIS. THERE SOMEHOW WAS A DEBIT CARD ASSOSIATED WITH MY ACCOUNT WITH WHOLE DIFFRENT NUMBER AND ITS OWN PIN WHICH IS CRAZY AND THAT DEBIT CARD WAS USED TO TAKE MONEY OUT OF MY ACCOUNT AND WRITE CHECKS AND HAVE CHECKS BOUNCE AND MAKE MY ACCOUNT TO A HUGE MESS. 
I DONT BELIVE A CRIMINAL OUTSIDE OF THE BANK CAN EVEN MAKE A XXXX XXXX DEBIT WITH DIFFREMT NUMBERS AND PIN NUMBER AND DO THIS TO MY ACCOUNT TO WHICH WELLS FARGO HAS DONE NOTHING ABOUT AND HAS CLOSED MY ACCLOUNTS BECSUSE OF ITS OWN EMPLOYEE THIS IS RIDICOLOUS BY WELLS FARGO AND I HAD EVEN COMPLAINED TO THEM ABOUT THE GUY AND OF COURSE HIS CO WORKERS DID NOTHING ABOUT AND MADE MY ACCOUNTS TO A MESS AND HAD ME REPORTED TO XXXX AND I HAVE STRONG BELIEF HE IS RHE PERSON WHO HAS USED MY INFO AND STOLEN MY IDENTITY ON MANY OTHER ACCOUNTS AND HAS CAUSED XXXX TO MY LIFE AND MY FIANCES ALSO. So at the same time He had seen that me and my fianc also had an account joint but then after while I took my self out of Her account but it still showed that I 'm there system and crwZy thing is my fiances account had also been compromised and had money Taken out of and made Into negative balance and I strongly belive It 's same guy and Wells Fargo has denied her claim also stating they saw the ATM videos And it Was n't her but they belive its Someone we allowed Which is totally false and they closed her account Also and have caused problems for Her also this Is just crazy Wells Fargo needs to hire better people to work for them I never ever had any other employee of A bank thereaten to cause harm To my Accounts and my Family 's and go ahead and do it on Top of It. Wells Fargo XXXX big time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation