Consumer complaint received 2020-06-25
Company: HW Holding, Inc
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hunter Warfield has been reporting me negatively for a debt they bought from XXXX XXXX XXXX that not only do I not agree, I believe it is wrongful as well. Also what they are reporting is inaccurate and I have supporting documents. I moved put of XXXX XXXX XXXX on XX/XX/2018 at XXXX XXXX. After moving out, I was sent a letter of charges, which I contested well with in the time through the XXXX XXXX corporate website ( sometime in XX/XX/2018 ). They forwarded that inquiry to the property manager who then contacted me via email, and I responded with dates and times she could call me. I never got a call. I had been a resident of that community for 4 years, 3 of which in the unit in question. I believed I was being charged for something that is wear and tear for the length of time I have lived. Also, I don't appreciate how XXXX XXXX XXXX   handled this situation, especially considering that I was a long term resident with NO ISSUES as a resident and was even know by the staff that worked the leasing office and maintenance. They can even check their records and see that the entire time there I paid my rent 2-3 days before the XXXX ( due date ) every month, and one incident where I used a bad internet connection when I paid, and that got rectified immediately. 

As far as the inaccuracies reported on my credit reports, it also makes it appear that XXXX reported to Hunterwarfield that this debt occurred before I even moved out. The debt is currently at {$680.00} originally {$630.00}. It's reported to be delinquent on XX/XX/2018, which is odd because I did not move out that unit until XX/XX/2018. Our last communication on the matter was XX/XX/2018. 

Also, Hunterwarfield is rude. They make statements such as " how about you pay your bills '' when I ask, what are my rights as a consumer when they don't even know that I was a great resident and did everything with my end to rectify this but never was contacted back. 

I even called and made a complaint to XXXX XXXX corporate around the time Hunterwarfield initially contacted me and was promised that they took notes to forward so that I may get a call back from someone higher up to fix this, and it never happened. I am extremely disappointed. I was a proud and abiding member of that community, I am an XXXX Veteran, who lived there while earning my degree and getting help for my service-connected XXXX while living there. I never had any issues, was even great neighbors with the cop that lived a few doors down. If things seemed out of service I would notify the property manager. I moved because they had a horrible property manager before the current one. After She did not care about the property, and I was consistently having to submit a work order for ants, the gym equipment was always broken when the previous property manager had just remodeled the gym the same year I moved in, and the pool no longer lit up or looked nice, and that's not what I was paying for initially, it was luxury, so I decided to move. I assume it was fired, because when it was time to move out we got a new property manager. I even wished the new property manager luck and told her I wished I could remain to see the property go back to the way it was, but she got there right when I decided to honor the end of my lease, and this is how I was treated as a consumer and a long term resident. I had no complaints until the end, and that was due to the carelessness of the property manager before the one named in the attachments. They also have a pet deposit that they allowed me to carry over from my first unit in the community to this one. 

I have included emails, videos, screenshots with the video timestamp, and date. I couldn't upload the videos due to the file size, but I included a private link to the video in the fair resolution section.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation