Consumer complaint received 2022-01-10
Company: Early Warning Services, LLC
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
The day of the spam call was XX/XX/XXXX. I received a message stating there is fraud activity and straight after that I received a call. At the time of receiving the call I was at XXXX XXXX. The call was at XXXX hours from XXXX ( XXXX ) XXXX under the caller id of my bank, XXXX XXXX. The total amount of time I was on the phone with the caller was XXXX minutes. It started off with the male caller stating where he worked which he stated, my bank, XXXX XXXX asking if he was talking to the right person and stated my name. He then said that there has been a fraud attempt through zelle, which is a money transferring option through XXXX XXXX in Florida for XXXX different transaction XXXX for XXXX and the other was XXXX. A week prior to this phone call, I received an email saying there has been suspicious activity and a new card would be sent to me, which lead me to believe the scammer. The caller mentioned that all I had to do in order to get the money back was XXXX myself back the money with a memo of refund, caller then stated they would have that in file to file a claim, and they would send that claim to the bank that the suppose people from Florida tried to transfer the money to, and I would be reimbursed for my money from that bank. The Scam caller walked me through my account through the phone, telling me step by step what to do. He first told me to unregister my phone number on my XXXX  account, but to add my phone number to the recipients.My name appeared. He then told me to go ahead and send myself the {$1000.00} with a memo of refund I did and my money disappeared and I stated to the caller that I no longer had money in my checkings account and he said that it was normal that it would appear back in XXXX mins. He then stated to go forward with the {$2000.00}, I only did XXXX, but from my savings account this time since I no longer had money in my checking account and I repeated the same steps, but this time it was under review because it was a large amount of money and was asking for a code. I proceeded by putting in the code and a message popped up on my XXXX  that it would take XXXX hours and I told the caller and he told me to cancel it and try again with the exact same steps and the same messages popped up. He then told me to cancel it and do it in small increments which happened to be XXXX {$500.00} and XXXX {$200.00}. Everything then went through and he stayed on the line with me and stated that he going to go ahead to file in claims and XXXX mins after being on hold the caller hung up. I tried calling back XXXX, but it wasnt going through. I then went to the XXXX XXXX in XXXX and told them what call I received and they immediately stated that theres been recent cases just like that and its a scam, they said to call the number on my wells fargo card XXXX ( XXXX ) XXXX, which happens to be the exact same number the scam call came from. I then called the number and this time the call went through and it was XXXX XXXX voice menu I talked to a banker at XXXX hours for an XXXX and XXXX minutes, in that call she explained to me that it was a scam and we filed claims for all XXXX transactions. After this incident happened I noticed that I received a text message that there was an account opened with citi bank under my phone number with the ending in XXXX. The number I received it from was XXXX. I also then realized that with every transaction, I received a text that there was a transaction made to XXXX XXXX

Company response to consumer: Closed with explanation