Consumer complaint received 2020-05-30
Company: M&T BANK CORPORATION
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I applied for a {$58000.00} mortgage on a {$68000.00} low income property owned by XXXX in XXXX, Delaware, on XX/XX/XXXX ; XXXX XXXX a XXXX Agent referred me to M & T Bank - XXXX XXXX, XXXX. Given prior racist practices, this bank was sued and found to have violated the civil rights of minority applicants.As a result, it was required to post grants towards the purchase of low income homes - specifically, this Bank, upon certifying the approval of the mortgage for this unit, was required to post {$10000.00} towards the purchase, thus, reducing the purchase price to $ XXXX..We spoke 2 minutes ; he was to return my call Friday XX/XX/XXXX ; he failed to do so ; he thereafter failed to return several phone calls ; he failed to provide requested information re ; the requirements, conditions of the loan.He was made aware of my qualifications - XXXX Credit Score, No Debt, XXXX Income {$50000.00} ; confirmation of unit would be my primary residence.I was told that with the bank stipend of {$10000.00}, the closing costs I would need to pay would be $ XXXX.I informed him time is of the essence, that I am currently residing in XXXX XXXX, NJ at the Financial /Pandemic Ground Zero, that I had lost everything in XXXX due to Bank frauds, that this property represented a critical opportunity for me that I needed to seize upon.He could care less ; he's a racist this little fellow - I am a nobody, but he is a nobody as well, more importantly, he's on notice, this bank has already been taken to Federal Court and found to be racist.But no, this along with the fleecing of the public in XXXX apparently is not sufficient for this little racist manunderstand, he is going to jump to attention and render the same quality, XXXX on the Spot service he XXXX up to.After ten days of never hearing from this gibberish peddling, cocksure charlatan, I demanded to have another loan office assigned. This second arrogant. cocksure, ethically, intellectually challenged upstart - XXXX XXXX, the first Clown 's Colleague.She pronounced " you don't qualify for the loan? " What loan, what are the terms, with what amount of a down payment, with or without your {$10000.00} stipend, which loan, a fixed, arm, 5 15 or 30 year loan? Please provide an explanation, a term sheet setting forth federally mandated lending terms, conditions, lending guidelines, etc., etc,. etc., This Clowness responded : '' I don't understand what you mean, what documents, information are you referring to,,,? ' '' As I told you, you do not qualify for the loan. " On XX/XX/XXXX - Federal Taxes for XXXX were sent to this same Clowness - in repudiation of the fraudulent, malicious, per se illegal, unlawful intentional effort to deceive, mislead this MINORITY MORTGAGE APPLICANT, that he does not qualify for {$400.00} total housing cost, including HOA, taxes, P & I, when I in fact do.This is deliberate, intentional misconduct designed to deprive me the benefit of the {$10000.00} stipend.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation