Consumer complaint received 2019-01-04
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
My name is XXXX XXXX and my moneygram account is XXXX ( as in one of my email addresses ). 
After initiating a money transfer to XXXX this summer, I called Moneygram to inquire about the delivery of funds. The beneficiary party could not confirm the receipt into his bank account because Moneygram did not transmit the references I provided, nor my name in the transfer. 
I was later able to confirm with the party the actual receipt of the money transfer. 
After this inquiry, Moneygram arbitrarily closed my online account denying me the ability to make transfers and attempts to initiate tranfer electronically were denied with a message suggesting I go to a physical agent ( see attached ), with no explanation, no reason. 
I resorted to physically go to an agent to complete my transfers. 
I went to CVS  on XXXX XXXX XXXX in XXXX to complete a transfer and the transfer was denied. 
Later a transaction was completed at an agent site, but then subsequent transactions at XXXX, another Moneygram agent were denied. 
This behavior of MoneyGram is a blatant discrimination as certain customers are presumed guilty of fraud until proven innocent, contrary to US laws. 
In the many years I have used the services of Moneygram, I have never committed a fraud in any shape or form. 
A US citizen of XXXX descent, my income is fully tracable to my salary ( XXXX/year plus rental properties income of 60,000-80,000/year ) and my transfers are a minuscule portion of my income, primarily directed to my extended family in XXXX or XXXX for assistance , funerals , other community needs, or in some instances payment of expenses on my behalf ( vacation home and cars repairs or maintenance related for example ... ). 
I had faced this dicriminatory behavior by Moneygram before and had logged a complaint to this bureau before it was resolved, only to see the same pattern of discrimination, arrogance, and denial of service repeated now. 
I am asking that Moneygram cease these discriminatory practices conducted under the false pretense of compliance and fraud prevention. 
Honest people doing lawfull transactions should not be subject to demeaning and discriminatory practices in the US. 
I tried to resolve this issue by a letter, only to be invited to call a useless customer service that did not provide neither explanation, nor resolution. 
I trust the CFPB would assist in the resolution of this issue, including the full restoration of my online account and abilty to transfer money electronically and at agent sites, and a full apology for the humiliation repeatedly suffered at agent sites where I was treated like a criminal money launderer and fraudster. 
To make the matter worse, i have a funds transfer initated a couple of years back that was never paid, and that I can not claim back because its references in my online account are not accessibles to me anymore. In that case i sent flowers rather than the monies I initially intended to send to a cousin when his sister, my cousin passed away in XXXX, XXXX.

Company response to consumer: Closed with explanation