Consumer complaint received 2023-06-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Subject : Formal Complaint - Bank of America 's Failure to Address Recurring Fraudulent Activities, Inadequate Customer Protection, and Concerns Regarding XXXX XXXX Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Bank of America regarding their persistent failure to address and resolve the recurring fraudulent activities that have been occurring within my account. I am deeply concerned about Bank of America 's inadequate customer protection measures, their failure to recover lost funds, and the suspicious nature of the funds being deposited exclusively into a XXXX XXXX account. 

To provide a comprehensive overview, I have experienced multiple instances of fraudulent activities within my Bank of America account. Most recently, on XX/XX/2023, unauthorized transactions in the amounts of {$2000.00} and {$50.00} were processed through my account. Despite my efforts to report and address these fraudulent transactions, Bank of America has failed to take adequate action to prevent such activities and protect me as a customer. 

Furthermore, it is troubling to note that these unauthorized amounts were successfully deposited into a XXXX XXXX account, as indicated by the endorsements of the beneficiaries. This exclusive deposit arrangement with another financial institution raises concerns about potential collaboration or complicity between Bank of America and XXXX XXXX in facilitating fraudulent transactions. It is crucial that the nature of this relationship and the reasons behind the exclusive deposit arrangement be thoroughly investigated. 

In addition to these recent fraudulent transactions, I have previously suffered significant financial losses due to an unauthorized wire transfer of {$25000.00}, which Bank of America initially verified as legitimate before later acknowledging its fraudulent nature. Despite their promises to assist in recovering the funds, Bank of America failed to fulfill their commitment, leaving me with substantial financial damages. 

Bank of America 's repeated failure to address these recurring fraudulent activities and their insufficient customer protection measures highlight a severe breach of trust and their inability to safeguard customer accounts. Their negligence in detecting and preventing fraudulent transactions, as well as their inadequate response and failure to recover lost funds, demonstrate a lack of commitment to customer security and satisfaction. 

I urge the Consumer Financial Protection Bureau to conduct a thorough investigation into Bank of America 's handling of these fraudulent activities, their internal controls, and their relationship with XXXX XXXX. It is imperative that their security protocols, verification procedures, and recovery processes are scrutinized to identify any systemic weaknesses, potential negligence, or collaboration between the two institutions.

Additionally, I request that the Consumer Financial Protection Bureau holds Bank of America accountable for their failure to protect me as a customer, recover lost funds, and provide appropriate compensation for the financial losses and emotional distress I have endured. It is essential that strict measures be taken to ensure the integrity of the banking system and the protection of consumers against fraudulent activities. 

I appreciate your attention to this matter and your commitment to consumer protection. I trust that the Consumer Financial Protection Bureau will conduct a comprehensive investigation, take appropriate actions to address this complaint, and hold Bank of America accountable for their negligence and potential collaboration with XXXX XXXX. 

Thank you for your time and consideration. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation