Consumer complaint received 2022-09-07
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
There are several unauthorized transactions that were made in my Wells Fargo Bank Account in XXXX. I was mailed a new debit card that never came in to my home address. It was mailed to another address that was NOT provided by myself, And someone else was able to make purchases on my account without My consent. Ive submitted a dispute for these transactions, and they have rejected them all. I want every single XXXX that was taken out without my authorization. 

XX/XX/XXXX - PURCHASE AUTHORIZED XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX. Amount, {$4.00} XXXX Transaction, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX FL XXXX CARD XXXX, {$7.00} XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXXXX FL XXXX CARD XXXX, XXXX XXXX : OpenRequest Removal XXXX, XXXX XXXXXXXX XXXX XXXXXXXX FL XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE XXXXXXXX XXXX XXXXXXXX FL XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX, {$78.00} ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ATM ID XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX FL XXXX CARD XXXX XXXX XXXX XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX SQ XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX # XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX  # XXXX XXXX FL XXXX XXXX XXXX, $ XXXX : Open Transaction, ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ATM ID XXXX CARD XXXX XXXX $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE XXXX ON XX/XX/XXXX XXXX & XXXX XXXX AND XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX & XXXX XXXX AND XXXX XXXX FL XXXX XXXX XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX TX XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX TX XXXX CARD XXXX, {$15.00} XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, {$83.00} XXXX, ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ATM ID XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX # XXXX XXXX XXXXXXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX & XXXX XXXX AND XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX FL XXXX CARD XXXX, XXXX XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE XXXX ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX FL XXXX CARD XXXX, $ XXXX : OpenRequest Removal XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX FL XXXX CARD XXXX, {$80.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation