Consumer complaint received 2018-01-11
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
MY REGISTER COMPLAINT ON A FRAUD TRANSACTION ON MY CHECKING ACCOUNT BY JP MORGAN CHASE BANK

XX/XX/XXXX

To whom it may concern:

There was a fraudulent checking account transaction that took place on XX/XX/XXXX, in which there was a withdrawal of $XXXX for a payment to XXXX XXXX XXXX, but this unauthorized fraudulent withdrawal wasnt notice by me until XX/XX/XXXX when I check my account on-line.

Accordingly, I did call XXXX XXXX XXXX at their XXXX and talked to XXXX in the claim department to file a complaint on this fraudulent banking account transaction that was done on my checking account. On the same day I did receive an e-mail from JP Morgan Chase Bank with a claim number of XXXX and telephone number of XXXX located in XXXX XXXX, Texas for the claim department.

The next day I went JP Morgan Chase Branch Bank in XXXX XXXX, Arizona located at XXXX XXXX XXXX XXXX and had a form process and fax to Chase Claim Department in XXXX XXXX, Texas, so the claim could be process. I also under the advisement of Chase representative at that Chase Bank change my checking account number to prevent any further fraudulent action by any unknown party on it. 

From XX/XX/XXXX8 to XX/XX/XXXX I called JP Morgan Chase claim department and talk to such people known as XXXX, XXXX, XXXX, XXXX, a supervisor, and XXXX who actually worked in the claims department and found out the following:

1)	The fraudulent banking account transaction was done by a person with a name of XXXX XXXX through a Clearing House for a payment to a XXXX XXXX XXXX using the routing number and the checking account number without any "verification" of the names on that checking account  - - - nothing more.

2)	XXXX XXXX XXXX claim department personnel are reluctant to give me any further detail information of the Clearing House location, a transaction process number from that Clearing House, and the location of the XXXX XXXX XXXX where the payment was made. 

3)	Meanwhile, JP Morgan Chase did reimburse my checking account in the amount of $XXXX (which was taken out by this fraudulent transaction , but shown as a "temporary" fix) , but this was a temporary reimbursement - - - per them - - - until they finish their investigation, which should be within 45 days from XXXX XXXX XXXX or by XXXX XXXX XXXX per them.

Finally, I made a call to XXXX XXXX Police Department and talked to XXXX XXXX police officer XXXX XXXX at XXXX to have the following police case #XXXX assign to this fraudulent banking account transaction.

The following is a copy of an e-mail send to me by JP Morgan Chase Claim Department with a claim number and a telephone number to call for further information on the claim:

COPY OF E-MAIL RECEIVED FROM JP MORGAN CHASE

From: Chase Customer Claims 
Sent: Wednesday, XX/XX/XXXX XXXX XXXX 

 Welcome to the Chase Customer Claims Secure Document Exchange. 

You recently contacted Chase regarding your claim number XXXX. Your documents are available for your review on this site. 

Per our telephone conversation, you will need to login to the secure website by clicking on the link below, or you can copy and paste the link into your browser's address bar. 

XXXX  

Your user name is XXXX 

You will have chosen a password the last time you visited this site but if you have forgotten it you can request a reminder by clicking on the link below, or you can copy and paste the link into your browser's address bar. 

XXXX 

An email will be sent containing the hint you provided last time and the option to reset your password if needed. PLEASE NOTE: This site is only used for secure document exchange relating to customer claims. Updating your password on Chase Customer Claims Secure Document Exchange will have no impact on established Chase.com passwords on other sites. 

Once logged in, you will be able to access your customer correspondence on our secure website. Thank you for using Chase Customer Claims Secure Document Exchange. 

To contact Chase for claim related questions or to withdraw your claim, please call XXXX.

Company response to consumer: Closed with explanation