Consumer complaint received 2021-10-13
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
This is an ongoing problem I am trying to correct. For years I had no idea that this was why there even was a problem in the first place cos no one will tell you anything they simply deny whatever it is you are trying to do. 

Somehow two of the three main credit bureaus have ended up with an incorrect dob for myself. This is a huge problem because when an agency wants to electronically verify you, they do not do this through the agency they are using to verify your records with. Oh no. That would make things far too simple. Instead they go through yet another agency, a credit bureau.

If a call is placed to the SSA about my records, they have the CORRECT dates the CORRECT everything. But, if you happen to be electronically checking this out, like for instance, at the DMV, well then they have the WRONG records, because it isn't the SSA records it is now the records of said agency.

When you are at the DMV they simply say you are not matching with SSA. 
It took me years, years (! ) to even be able to figure out what was going on. 
I still do not know why it is going on. I do know that you can access everybodys birth certificate info via a certain site. It is a state site and it has the Mother 's Maiden name and DOB and county as well. I know this cos I was trying to amass as many records as possible to prove my identity. Anyway, on that site I observed at least four people who had the same name as me. One of them had the year of the DOB they say that comes up for me now. This is the only thing I can find as the possible cause of this mix up.

Unfortunately, once you come up as WRONG they no longer listen to you at that point. This is whether you are in an office or whether it is electronically over the net. So you can not say, " Hey wait, this might be the problem ... '' cos as far as they are concerned you no longer exist or even worse are potentially fraudulent even.

Somehow all my information has vanished from DMV records. I am in a 5 year plus battle just to obtain a California ID. I have college transcripts, federal stimulus debit cards, tax records, I am a registered voter and I have completed jury duty and I am expected to show up for jury duty next month, yet somehow I am not entitled to a plain Ca. Id Card. 
When I attempt to have Equifax correct my records, I do not even get past the first step because you must input your info at the very beginning. I do not know the exact incorrect info they have and I put my real info of course which makes them just shut me out of the system. 
I was on the phone with XXXX about this issue. The gentleman on the phone said he was going to send something in the mail. I have never heard from them since. 
The DMV is going to make me get my name on my birth certificate changed in spite of the fact I have never used it for anything and all of my other documents are under my name, the same name I have had at least 20 years no 30 years. It takes many weeks to do this with the court and also it is at least {$500.00}! There is a pandemic, I have XXXX XXXX and my significant other will be having XXXX XXXX XXXX. I need a CaID and I am and have always been entitled to have one. 
It wasn't easy getting my birth certificate, you need a notary stamp. The way I understood it was that is how they will be able to give you your ID if your name no longer matches, Because if you are able to get the certificate in the first place and it isn't easy. I went through all that, jumped through their hoops, and thought when I went to the DMV for the fourth time and sat there for three hours during this pandemic, that this would be the time that I finally would at long long last be able to procure an ID. NOPE WRONG. I was born in California and obviously so. This is undue hardship and it is being done not just to me, but many many others. Some of them not as lucky as I perhaps making up the sky rocketing numbers of homeless people. You can not do anything without an ID. If this has put you on the street you can not sit down and write a letter to the DMV, not that it does any good anyway, because it is their policy not the mistake of someone working at the DMV. The DMV has went way overboard in their efforts to subvert fraud, They have in fact made it where law abiding citizens are unable to prove who they are in the complete abandonment of any sort of common sense whatsoever. I wonder how many people are forced to go to the dark web for credentials. That seems extreme, but if one is faced with being on the street or going to the dark web... 
I do not know about you but I would pick the latter. Thankfully I have not had to do this, but that is only thanks to being able to rely on others. Not everyone has that option. It should not be so impossible to get an ID. The reason it is hard for some people is because they have had parents that made certain decisions. 
These types of decisions are typical in regard to a dysfunctional parent. So people like myself who were raised like that have already had their share of hardship. We should not have it all churned up all over again just in an effort to prove who we are, just to be denied by the DMV anyway. 
I was not picked for jury duty before it was done by the net and I completed it. 
This time, due to my significant other 's XXXX XXXX XXXX I got it transferred to a nearby court. In return for this I am automatically serving if I am not mistaken. 
You probably need a CA ID. If you do not, I do not see how I can fulfill jury duty for a state that will not issue an ID card that I am perfectly entitled to and have been trying to obtain for over five years. I have lived here at this same address for ten years. I have had the same phone number five years and I have never been MIA or given ANY reason why I am not entitled to an ID. They say they can not find my in their system. So many times they have told me this. Yet, they say if I can come up with my ID number I can magically get a new ID. How is this possible if I am not in their system? I had a Ca. 
ID for at least eight years. Why am I being punished for system failures and so forth that I have nothing to do with? Now I am beginning to look back at the years going by faster and faster that I have not been allowed to have an ID. It really is just not right. The DMV will once again get to the part where they go to verify me with SSA. I would like Equifax and XXXX to have their records straight so that all my records are straight cos if they are not the DMV will AGAIN say I can not have an ID and at that point I just do not know what I will do. Thank You so much

Company response to consumer: Closed with explanation