Consumer complaint received 2021-12-15
Company: Sunset Management, Inc
State: GA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
XX/XX/XXXX Received live check from sunset finance out of XXXX XXXX ga *Deposited check XXXX XXXX XXXX XX/XX/XXXX *Received a voicemail from XXXX XXXX branch manager of XXXX, Ga Sunset finance XXXX number XXXX Address is XXXX XXXX XXXX XXXX stated if she hasn't heard from me by XXXX P.M. that she was getting the local authorities a call. 
*I called XXXX XXXX and she informed me I did endorse the back of the check and there was not s.s. number wrote down on it ect.. and she doesn't know how I even cashed it and so fourth ( I never endorse any check I XXXX deposited but regardless was not going to put my s.s. number and all that on it. 
* Asked about why the police was going to get involved if I didn't call her and she said she wanted to make sure it wasn't fraud and that the only fraud case they even dealt with was in XXXX ga ( I live in ga ) and that was a lie. 
* She got some information from and told me to come in the next following day. 
* I told her I was a XXXX XXXX and would be home for the next few weeks. 
*She then reminded it.wad XXXX and all that that week and I said well I guess my company got one over on me I doubt I'll make XXXX and she said they are open on XXXX  I informed her it will be a few weeks before I came back in town. 

XX/XX/XXXX I dropped my phone and it broke so I was unable to get any calls or text but had a laptop to email XX/XX/XXXX XXXX called my job and had them relay a message that she doesn't have a valid form of contact for me and I needed to call sunset finance XX/XX/XXXX TO XX/XX/XXXX * XXXX XXXX calls my job several more time to express I need to call her XX/XX/XXXX * I used my laptop and finally found a sunset finance messenger where I at least make contact with her her XX/XX/XXXX My wife received a letter from XXXX Stating that if not if XXXX and something dollars was not paid by XX/XX/XXXX that they were going to take a judgement against me for not making payments which keep in mind I haven't signed anything much less discuss any payment or how to make one, and in doing so it my affect my real property ( the house is XX/XX/XXXX XXXX responds to my email stating I needed to borrow my supervisors phone to call her which as a XXXX XXXX I don't have anyone around me that's work relate. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX also demand at be there at XXXX a.m. that coming up XXXX  * XXXX also changes the story on how the last telephone call went and said I promised her I would be there * She was very demanding and when she started to lie and make up stuff I told her I won't ever be meeting her and I'll contact the main office and let them know. 

XX/XX/XXXX * Received a letter stating my first payment is due on XX/XX/XXXX * Once again no one has sat down with me to do any paperwork, discuss how to pay, or anything. All that has been done is threatening with law enforcement, threatng thru emails, and ect Ps they have my new number also I made sure to give it to them. 

Thanks for your time, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation