Consumer complaint received 2017-09-18
Company: JPMORGAN CHASE & CO.
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
This is very late actually but I have n't taken any action in 3 years. I turned XXXX on XX/XX/2014. A few years before then my family had gotten into a car accident and we won our settlement so my settlement check was held at Chase Bank until I was of legal age to open my own bank account. Around XX/XX/2014 I opened my first and only bank account and of course went crazy with my settlement money. Got my first car and everything else not needed. Anyways, my apologies if I drag my argument. I was a naive, new to the adulthood kind of girl and tried to experiment with XXXX XXXX which ended with me getting scammed and I was unaware of me participating in fraudulent activity. They had sent me a check for {$2500.00} from a made up company in New York stating it was for XXXX  and such for the XXXX XXXX. I do not remember every detail of names or any other info but long story short they requested that I deposit the check into my bank account with Chase then when funds were available, I was asked to withdraw the whole amount of {$2500.00} and put them into XXXX XXXX. Not seeing the fraudulent warnings on the back of the XXXX XXXX until it was already too late. I sent the codes to whomever I was communicating with during the entire transaction. I do not remember any names or other info but I had filed a police report after it was clear what had happened. I want to note that the check was impressive and believable even to my mother considering I questioned about the check the day it arrived ( exact dates are unknown ). My mother curiously took my happy self to Chase Bank and we asked the teller at the desk if the check was real and without management 's help she stated " The funds for this check should be available tomorrow '' without worry or concern. The teller, employees, or any associates with Chase Bank are not responsible for the fraudulent activity, I still hold myself entirely responsible for the transaction that occurred starting with the deposit to the withdraw. I 'd guess that the check bounced within 24 hours after the withdrawal. I suspected that I was getting scammed during the XXXX XXXX code transfer with the scam artist. I had sent the codes while he was persistently demanding we hurry the transaction. I had 2, {$1000.00} XXXX XXXX and 1 XXXX XXXX   for {$500.00} therefor, 3 XXXX XXXX total. I hurried to cancel the {$500.00} when I read the warning about fraud on the XXXX XXXX. I successfully cancelled the {$500.00} but the scam artist got to the {$2000.00} in enough time. I had an officer come to my house 20 minutes after the transition had taken place ( in my residence ) and all communication with me and the scam artist were and still are lost permanently. I explained to the officer every detail but he could not help considering all communication, names, addresses, emails, and any other info that was used from the other party was suspected false. Considering fraud happens everywhere there was nothing the officer could do and I was responsible to  take any further action against my case. There was little hope for me even if I were to take Al necessary steps to argue against me being held responsible. I went to Chase Bank the next day after school to try to settle what I could after explaining I filed a report with the police ( still not sure if there was a report written ). I desperately asked about all of my options but there was nothing I could do. Learning to act as an adult I had agreed to hold myself accountable and take responsibility for my naive acts and any balance that I was required to pay. The {$500.00} I had thankfully saved was brought with me to Chase Bank which I handed them to deposit into the overdraft account. Still leaving me with {$1000.00} in overdraft fees, I had agreed to take responsible action on the fee present and possible late fees in the future by paying all off until the account balance was back to XXXX. I had moved on since never looked for a lawyer or took any further steps yet. I have a bill from XXXX XXXX that the total overdraft fee I owe for my closed account is {$2000.00}. I never set up appointments with Chase to make payments towards the balance within the 3 years it 's been overdue. Me being unstable and having such bad luck is still no excuse for never taking any possible action. I apologize for this outstanding statement and/or any unneeded details that you had to read today but I hope that you understand and can help me seek my options on what to do and how to contact Chase Bank with or without a third party. Assuming that this complicated transaction may still leave me vulnerable to other options and lucky possibilities to settling my overdrawn account without damaging me or my credit any further. I still can not open a bank account for who knows how long even second chance bank companies wo n't approve me. Due to my bad credit, financial history and my unstable living at this age, I am EXTREMELY limited to almost everything I am losing hope in any future possibilities. Thank you very much for reading and sorry for any inconvenient details.

Company response to consumer: Closed with explanation