Consumer complaint received 2023-07-07
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I am writing to file a formal complaint against Experian, one of the major credit reporting agencies, for multiple violations of the Fair Credit Reporting Act ( FCRA ) and their failure to verify disputed items on my credit report. I believe these actions warrant an investigation by your esteemed organization to safeguard consumer rights and enforce fair credit reporting practices. 

On XXXX, I submitted a dispute to Experian regarding inaccuracies on my credit report. The FCRA requires credit reporting agencies, such as Experian, to conduct a reasonable investigation upon receiving a dispute from a consumer. Despite the mandated timeframe of 30 days for Experian to investigate and respond to my dispute, I have not received any meaningful response within the prescribed period, which has now exceeded 45 days. 

In addition to the dispute, I sent a failure to respond letter to Experian on XX/XX/XXXX, highlighting their violation of the FCRA and their obligation to investigate and respond to consumer disputes in a timely manner. Despite clearly stating the consequences of non-compliance and the legal obligations imposed upon them, Experian has failed to rectify the situation or provide me with a satisfactory response. 

Furthermore, I subsequently sent a method of verification letter to Experian on XX/XX/XXXX, requesting a thorough investigation and verification of the disputed items on my credit report. Under the FCRA, credit reporting agencies are obligated to conduct a reasonable investigation and provide the consumer with a detailed response within a reasonable timeframe upon receiving a method of verification letter. Unfortunately, Experian has not met these requirements and has failed to respond to my method of verification letter altogether. 

Experian 's repeated violations of the FCRA, their failure to respond within the mandated timeframes, and their refusal to verify the disputed items on my credit report have caused significant harm and distress. The inaccurate information on my credit report, coupled with Experian 's non-compliance, has adversely affected my creditworthiness, leading to difficulties in securing loans, mortgages, and other financial opportunities. 

In light of the aforementioned violations, I respectfully request the Consumer Financial Protection Bureau to take the following actions : Initiate an immediate investigation into Experian 's non-compliance with the FCRA, including their failure to respond to my dispute, failure to respond to my failure to respond letter, and failure to verify the disputed items on my credit report. 
Require Experian to rectify the inaccuracies on my credit report and provide me with a revised and accurate credit report in a timely manner. 
Impose appropriate penalties and fines on Experian for their willful violations of the FCRA, their failure to respond to my dispute and failure to verify the disputed items. 
Provide guidance and oversight to Experian to ensure their future compliance with the FCRA, protecting the rights of consumers. 
Grant me the opportunity to present any additional evidence or documentation related to this matter during the investigation. 
I have attached copies of all correspondence sent to Experian, including the dispute, failure to respond letter, and method of verification letter, as evidence supporting my complaint. I trust that the Consumer Financial Protection Bureau will handle this matter with the utmost importance and resolve it in a fair and just manner. 

Thank you for your attention to this matter, and I look forward to your prompt investigation and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief