Consumer complaint received 2022-08-11
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: GA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
Rushmore Managment Loan Servicer We are accusing Rushmore Loan Management Servicer the with mortgage abuse, predatory lending tactics, and fraud, being untrue about their status, confused wants to know true identity who XXXX are? want true understanding and discloser concerning the servicer whether Loan Servicer stands as a loan servicer, debt collector, servicer, or owner of loan, Rushmore claim all the above : How can the servicer be a debt collector, servicer, and possible owner of loan? We are not delinquent on the loan? why we need a debt collector to collect payments, if loan was sold? why is debt collector collecting funds? Secondly, complaining because XXXX fabricates information concerning loan, in order to Pack the loan. claims loan is FHA loan, not true, in XXXX we paid loan off in full, before acquiring Home equity Loan. Afterward, It was flipped switched to XXXX XXXX, now flipped to Rushmore who claims they pay homeowner taxes, not true we pay the taxes, Servicer claims were delinquent on insurance and taxes, not true. Insurance payments are collected with note we pays double for home owner insurance. This is a Home Equity Loan, not a mortgage Loan, taken out only one mortgage in my lifetime forty-five years ago an FHA Mortgage that mortgage paid off and close. 
Fourthly, servicer claims 30-day delinquent exist on loan within twelve months of history, not true. Nor has any 60-day delinquent in the most recent 24 months of history of the account. Finally, pays tax to County Tax Commissioner, not the servicer, taxes have never been delinquent or lapse in insurance coverage. Insurance is included with loan payment. Another reason for complaining is the company continue raising and doubling insurance. We do not need expensive escrow account on this loan, not a mortgage, XXXX XXXX XXXX. We want Home Owner insurance released from Rushmore Management Loan Servicer, its too expensive, they fabricate all the above. In order, to stop us from controlling the insurance.

Next complaint, Predatory trickery loan was unaware of High Price /High-cost Daily Simple Interest on loan and over half of monthly payments goes toward interest very little toward principal. One can not pay off this type loan only have one life. Sum up. We were given a bad loan A Negative Amortization loan. seeking help to get the Daily Simply dropped pays nine extra dollars a day on the loan. Servicer is untruly concerning payments submitted to creditor deny and delays dates received to creditor. 
Again, How can this company be a mortgager, a loan server and a debt collector, our loan is not in default? We want the servicer to stop clamming we are in default, drop Daily simple interest, We are paying enough with 7.6 interest loan. Two banks and one mortgage servicer whole interest on this {$42000.00} loan had it since XXXX paying nothing under {$500.00} a month, banks claimed only {$16000.00} has been collected for payment on loan We pay home owner tax, was paying insurance assuming the reason why Rushmore wants to control the home owner insurance is to continue packing the loan Predatory Lending Mortgage Servicing abuse : Insurance Packing Negative Amortization Loan # XXXX XXXX XXXX

Company response to consumer: Closed with explanation