Consumer complaint received 2018-01-14
Company: WELLS FARGO & COMPANY
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Wells Fargo has been continuously defaming me on my credit report. First off, I lost my job in XXXX of XXXX, I did n't have any income for about 2 months. I found a job eventually around XXXX XXXX and was not making enough. I kept trying to keep up with my payments, but was struggling tremendously. I then continued my search for another job which paid me enough to pay for bills, nothing else. Eventually I decided I had no choice but to start a debt management program because I could not keep up with payments. XXXX XXXX XXXX sent proposals to all my creditors. XXXX  XXXX did not accept the first time, because they wanted a bigger amount every month, which is understandable. XXXX sent the new proposal and they accepted. XXXX accepted on the first attempt. Wells Fargo credit card, surprisingly, accepted. Well Fargo loan, however, declined the first time, asked for more every month. XXXX sent the new proposal of the amount THEY ASKED FOR, and DECLINED AGAIN. Keep in mind, this takes weeks to do. So XXXX sent ANOTHER proposal. They then said the account is too delinquent and they charged it off. I could have been paying for it right now, but instead, stalled the process so they can charge off the account. Now I have a charge off on my credit report and I can not apply for any credit cards, loans, get a job that checks my credit, anything. They then contact me asking me for money, and of course I want to pay the balance off so I send them payments. They do not correct my balance on my credit report so I filed a dispute. They then fixed the balance, add remarks to my account saying that the information is correct and I am disputing the information and I disagree. What? So now, I am furious. I XXXX about Wells Fargo saying how they are awful, and they contacted me via XXXX asking me what 's wrong. I tell them about the charge off and the remarks added to my credit report, and they tell me " they will investigate the issue ''. A couple weeks later they send me a packet explaining everything I already know. Not only that, they add MORE remarks to both my loan and credit card on my credit reports saying that I am disputing the information on my credit report and I disagree with the information after the resolution. I NEVER said that. So, I researched how to get the remarks removed and I had to call every credit reporting agency to get the remarks removed. So now, I go to the Better Business Bureau to leave a REVIEW, not a complaint, to keep customers away from Wells Fargo, so they do n't go through what I went through. Of course, I get a letter saying they have received my inquiry and will look into it. Now a week later, Wells Fargo added remarks to my accounts ONCE AGAIN saying that I am disputing information on my accounts with them. They do not stop and it is getting ridiculous. I need help from someone because they are ruining my life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation