Consumer complaint received 2019-03-12
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/XXXX I called XXXX  fraud department and was transferred to ( The Special Handling Department ) I was transferred to XXXX from the special handling department I informed him that I had found additional accounts that where in result of ID Theft and I needed to file a dispute they asked if I had a police report or ID theft affidavit to fax it to them so I faxed them all the documents I had ( POLICE REPORT, FTC AFFIDAVIT MY LICENSE MY PASSPORT MY LETTER EXPLAINING THE DISPUTE AND ITEMS PROOF OF MY ADDRESS ) .. On XX/XX/XXXX I called to get an update I was told I needed to wait the 30 days I asked if my fax had been received the said yes to call back in a few days so on XX/XX/XXXX I called again and relaxed the same documents adding to my dispute letter that I would like the fraud items BlOCKED from my file I faxed documents to them a few times thru an efax I will upload the report on XX/XX/XXXX and XX/XX/XXXX I called to ask why hadn't they blocked the fraud accounts they said I had to wait so I called FTC again and the explained to me that transunion by law had 4 business days to block the information so I called them back on the XX/XX/XXXX and asked them to please reconfirm that my faxes had been received and they verified that all of my faxes where received. On XX/XX/XXXX I called and they said that I had to wait the they did not have a response from the creditor. I called XXXX on XX/XX/XXXX and submitted my complaint with them regarding the situation with transunion I explained to them what was going on that XXXX had verified the accounts where Fraud with the creditors and at this point I have over 70PLUS inquires on my file plus the accounts that where fraud. XXXX reference number is XXXX they also explained that they where sending XXXX the same dispute and all the information I sent them. On XX/XX/XXXX I called XXXX back to confirm they sent the dispute to XX/XX/XXXX and they verified it was sent .. 

On XX/XX/XXXX I called I called XXXX special handling department and asked what was going on with my dispute after the rep explained to me that nothing was resolved I asked to speak to the supervisor I was transfer to a XXXX she informed me that she was the supervisor for the special handling department and that she did not find any dispute from me I tried explain to her that I had faxed it over many many times and I was able to give her the fax confirmation number she refused to look for it then she put me on hold after holding for 23 minutes she comes back on the line and tells me that she did find a fax from me but the accounts in question where not listed neither where the inquires but yes she had received the fax the entire dispute letter was only 1 page so I was confuesed then I asked her if she had received the dispute from XXXX about the accounts and inquires and ID THEFT she then became very mustarded it seemed and began question me about why didn't I submit a dispute in XX/XX/XXXX that I waited until XX/XX/XXXX to file the dispute that she count take it very serious because I wanted over a month to file a dispute that I was going to have to refile a new dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief