Consumer complaint received 2022-08-15
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
Wells Fargo reps opened a checking and savings account in my name, checking account ending in XXXX, since closed out with an overdrawn balance in amount of $ XXXX. The balance includes XXXX funds transfers in amount of {$50.00} into account as well as a provisional credit reversal in amount of {$290.00}, a debit card purchase from XXXX which was never received. The item was shipped via XXXX, signature forged by XXXX driver, signed as " XXXX XXXX '' in which case, I never sign my name as " XXXX XXXX ''. Wells Fargo accepts forged signature and package showing delivered at address as proof when in fact, the driver may have left package elsewhere, lost/stolen, which appears to be the case.. Further, as explained prior, the account, ending XXXX, was opened fraudulently in which case, Wells Fargo needs to simply credit the amount back, {$290.00} or credit the overdrawn balance, XXXX Previously, Wells Fargo rep replied in part by a sending mediation request form which was closed out as duplicate, claims to have already done a mediation which pertains to accounts opened as far back as XXXX, also by Wells Fargo reps which were not authorized.. In regard to those accounts, no payment has been received for damages caused by them. As explained in numerous prior CFPB complaints, the payments were sent to old address, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX after I moved. Payments were sent in XXXX and XXXX of XXXX, I moved in XXXX of XXXX to my current address at XXXX XXXX XXXX, XXXX XXXXXXXX XXXX  XXXX. The address was not verified before sending payments, which Wells Fargo refuses to admit to. Affidavits were filled out, investigated, treasury management fraud claims appears unable to recover funds from accounts where payments were cashed which is not my error or problem, however, Wells Fargo refuses to reissue payments. Additionally, the payment amounts including {$5100.00} and {$690.00} do not cover damages sustained to date.. Wells Fargo replied in re by sending additional mediation request forms, two marked out as duplicate which is a mere run around as is the same for last meditation form, also appears marked as duplicate.. Various run arounds appear to be the norm with Wells Fargo, an institution XXXX XXXX XXXX and lawsuits.. There is a separate related matter of IRS reporting of payment, copy of XXXX form is attached here along with collection letter pertaining to account ending in XXXX. Wells Fargo has reported amount of {$5100.00} for tax year XXXX, in which case I am liable for tax penalties unless form is corrected to show no amount received. Wells Fargo rep replied previously by referring matter to a tax professional whom in turn advised XXXX form needs to be corrected to show no amount received or simply reissue check.. Please note, I've attempted to explain this to prior Wells Fargo reps in executive office including XXXX XXXX and most recently, XXXX XXXX, neither rep took action. In closing, please advise Wells Fargo they need to take action including reissuing payment or correct IRS XXXX form to show no payment received. Further, there are unresolved damages pertaining to account ending in XXXX as well as past accounts dating back to XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation