Consumer complaint received 2021-11-09
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Re : Dispute of adverse credit history indication by Hyundai Motor Finance Corporation This is in response to a report that was made regarding a late payment to the various credit reporting agencies by Hyundai Motor Finance Corporation. 

I am disputing this report for the following reasons : 1 ) I was unaware that there was a lease-end balance due payment until my bank notified me that there had been an adverse credit report on XXXX. 
2 ) I never received an invoice of any kind from Hyundai indicating that there was a balance due following the termination of by lease agreement ( XX/XX/2018 ) until I requested that they send me a copy via facsimile XX/XX/2018. I called Hyundai on XX/XX/2018 after being notified by my bank that there had been an adverse credit indication affecting my credit score. Hyundai claimed to have sent an invoice to me in XXXX of 2018. I explained that I had never received the invoice and offered to pay it immediately. I asked them to fax the invoice to me. They did that, at my request and the past due amount was paid within 24 hours of my receipt of the invoice.

3 ) While Hyundai had called my home several times and left voicemails, the callers failed to indicate the reason or purpose of their calls. At no time did Hyundai Motor Finance indicate in those voicemails that they were calling due to a billing or account issue. I assumed that they were sales/promotional related, since I had just terminated a business agreement with them, similar to the hundreds of other such calls I receive that go unanswered.

4 ) Hyundai had the capability throughout the period of the vehicle lease to take direct draws on my account. However, they chose not to take a draw for this final payment due, without notifying me of that. In fact, I received an email communication from Hyundai on XX/XX/2018 stating that my financial obligation was complete and that the payment schedule was being deleted at Hyundais request. 
5 ) Following my return of the lease vehicle, Hyundai immediately shut down access to my on-line account with them ; prior to invoicing me the the end-of-lease payment that they claim was owed. Consequently I could not log-in to see details about any balance due, nor did I have a reason so, because I was unaware of any amount due. 
6 ) Although I had updated my address of record in my on-line account, Hyundai apparently sent the invoices for the final end-of-lease payment due to the address of my previous employer, rather than contact me at my home address. Therefore, I could not have been aware of an outstanding amount due nor could I have been aware of an invoice.

I called Hyundai Motor Finance about this and I still have a recording of that call. They were unprofessional and unwilling to correct the credit reporting problem, even though I paid the amount in full within 24 hours of receiving the invoice via facsimile, at my request.

I manage my credit very carefully and, in my opinion, the actions of Hyundai in this cas
e have been unethical and irresponsible. I also believe that their business practices are borderline usury. Had anyone from Hyundai simply identified in a voicemail to me that there was a billing issue, I would have called them back immediately. Moreover, had Hyundai sent the invoice to my home email and/or physical address, this payment would have been made on-time. 

As a result of their unilateral actions, my credit rating decreased from well over XXXX to less than XXXX ( at the time ), which caused me great financial hardship. The adverse credit report remains on my credit report still today- despite the fact that I have provided full documentation, including a dated copy of a facsimile transmission of the final invoice from Hyundai to me several months after they claim it was past due.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation