Consumer complaint received 2017-07-10
Company: Experian Information Solutions Inc.
State: WV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I need XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX to stop adding these frivolous debts onto my reports. I dispute them and prove they are not mine, then it will be removed by the credit bur 's, then they pop back on my report the next month or two later. Stop! Also they break HIPPA laws by placing medical records on my report too! They are n't even my records and these debt company 's ca n't prove it, so they wait until next month then report again, after the bureaus remove them. Stop reporting inaccurate information it 's illegal! XXXX aka XXXX XXXX XXXX ( 4 debts aprx XXXX $ ), XXXX XXXX XXXX XXXX ( 1 debt XXXX $ ), XXXX XXXX XXXX ( 1 debt XXXX $ ) and XXXX XXXX XXXX ( 2 debts XXXX $ ) are reporting inaccuracies on my report. Total of 7 collections- I have had them removed several times, and then the next month they will pop back up to show on my report as a debt owed dropping my score down over 100 points. XXXX and Experian have removed these from my reports in the past and are ALOT easier to deal with than XXXX, XXXX had removed only XXXX 4 debts from my report after several requests for disputes but they never sent any paperwork showing it and now it keep coming back on XXXX and XXXX and Experian report. It 's like a never ending cycle- I 'll call the 3B and tell them these debts are not valid- the 3B may not remove them, or they will remove them and the next month these debtees will place them back on my 3 reports and it will take a month to have it removed again or it remains on my report. It is medical bills that I do n't owe and they have the name of the Dr 's and clinics- is n't that illegal and violating Hippa ? I keep disputing, I 'll have a dispute opened and then another collection agency will add something totally new, and I 'll have to dispute it again. XXXX never gives me results of my disputes and takes the LONGEST. Stuff just disappears from there reports with no paperwork proving it was deleted officially. It 's a juggling act at this point. XXXX has been so much better at keeping these inaccuracies off my report. I am waiting on 3 more XXXX debts to be re-deleted form XXXX, the first one that popped up on XXXX they had it off the very same day it popped up when I called, the next day XXXX placed 3 more deleted debts back on XXXX report. We will see what happens. XXXX does n't do anything like the other two do. They are slow to respond, and never send proof they deleted, disputes go unheard unanswered and forgotten. That 's why I have no paperwork from results of disputes to submit on this complaint from XXXX because they never give me any! I called XXXX today and was hung up on after being placed on hold for half hour- While trying to dispute XXXX XXXX XXXX and XXXX XXXX PART. Meanwhile at least the other two XXXX and EX are trying to help me I feel like XXXX  just does n't care. All these debts I am talking about has been deleted at one point, and re-added. Please somebody help make these many inaccuracies go away for GOOD, ONCE AND FOR ALL OFF ALL 3 REPORTS SIMULTANEOUSLY. It 's a juggling act and I 'm not going to stop until it is corrected!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief