Consumer complaint received 2022-12-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
On XX/XX/XXXX of 2022 I was issued XXXX separate checks from XXXX XXXX ( who banks with Bank of America ) for the death of my husband. XXXX was for {$150000.00} and that was for supplemental life insurance and the XXXX XXXX was for {$67000.00} and that was for basic life insurance i did not have an account with Bank of America. So I opened a checking into savings account and I deposited the larger check into my savings account and the smaller check into my checking account. I was assured that on the next day which was XX/XX/2022 of portion of each check would be made available to me, and then the remaining balance would clear within XXXX to XXXX business days on the XXXX. I viewed the mobile app and it told me that my savings account had a balance of {$150000.00} and that my checking account had a balance of XXXX and that the {$67000.00} will be made available on XX/XX/2022. However after going to the bank to withdraw money in XXXX instructed that there was a whole placed on the money. I was told that theres an entire restriction placed on my account due to the font on XXXX of the checks looking suspicious, I contacted XXXX XXXX, who told me that they were unaware of any problems with their checks front looking suspicious, but that if yall would contact them, they could resolve the issue that they did that they had no problem explaining that they did in fact, issue me both checks I instructed this to Bank of America to no avail. I spoke with numerous supervisors, including the bank manager, and the fraud and the wrist department over the phone and was told each time that there was nothing that they could do about it, and they would be made available by Tuesday morning or XXXX to XXXX hours. Im having a hard time understanding why a bank has to verify a check that they themselves wrote and upon asking if I could just cash the checks and have the money I was told that they could not do that no other bank will cash that amount of a check so if Bank of America wont cash it then Im not sure who would and the fact that I have to wait XXXX days for them to verify their own check is preposterous in addition to the fact that Im already going through a lot considering my soul financial provider in my family has already passed away. Me and my children got evicted shortly after he died and we are sleeping on a friends floor with no idea how Im going to get them XXXX or anything and have been waiting on this check for this specific reason we purchased life insurance so that we would not have to go through this if something happened to my husband and Bank of America is making this a lot harder than it needs to be your XXXX to be. Im thinking that they have wrote a check that they cant cash so I need some help and when I asked how to file a formal complaint, they told me that I had to take my ID and go back to a location that Ive already visited XXXX times in the last XXXX days and in addition to that I would like them to show some type of compassion or sympathy for my whole situation, in general to begin with.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation