Consumer complaint received 2019-09-23
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX I noticed fraudulent collections account on my credit report. The account was for money I supposed owed to XXXX bank. I opened a XXXX student checking account in XXXX with the agreement that there would be no fees associated with having the checking ( it was a student account ) and I signed a waiver saying that they were not to allow overdraft on the account ( they would have to bounce any charges where my account did not have sufficient funds ). The checking was closed in XXXX. I was never contacted by the debt collector on the funds I supposedly owed to XXXX on an account that there absolutely no way that I could owe any money on. Again, it was a checking, not a credit, and those fees were either the result of them charging fees for the maintenance of the checking account or they opted me into overdraft, both of which are fraudulent due to the agreement of it being a student checking with no fees or they opted me into overdraft without consent ( which is illegal against the overdraft protection law ). 

I filed a dispute with XXXX on XX/XX/XXXX providing them all of the aforementioned information. On the same day, XX/XX/XXXX, XXXX ruled the dispute in my favor and removed the account from my credit report and I was under the impression the collections agency agreed to remove this charge and would be doing with the 2 other credit reporting bureaus. 

On XX/XX/XXXX, I tried to apply for a student loan and was rejected on the basis that I had a collections account on my report with Transunion. I went to Transunion and noticed that the XXXX collections account was still on my report with them, but not with XXXX nor XXXX. On XX/XX/XXXX, I initiated then initiated a dispute with Transunion with the same information with the same information I provided to XXXX   and noted that this was removed from my XXXX  report after dispute. Transunion did not get back to me until XX/XX/XXXX, where they stated " Account information disputed by consumer, meets FCRA requirements ''. I then re-disputed once more with Transunion on XX/XX/XXXX providing more information and they got back to me once more on XX/XX/XXXX stating once more that the account " meets FCRA requirements ''. I have since initiated a third dispute, on XX/XX/XXXX, providing them with greater information, requesting manual processing for fraud, and sending them the full XXXX dispute investigation record. 

Transunion 's failure to actually investigate my dispute, rather than automatically process it, the first two times has not only cost me time/energy, but I have been denied two loans and a credit card during this period that I needed in order to pay for my fall semester of school. I also now have three hard inquires from these on my account ( which should have only been one because, theoretically without their erroneous reporting, I should have been approved at the first go for a loan and not had to have had to apply for alternative funding options ) that have negatively impacted my score further. The time aspect of this is worse, as I am in a serious time crunch to get this removed because it has now been two months of disputing and two months of me having a poor Transunion credit score that disqualifies me from most private student loans ( I have a limited credit history so this one collection account is ruining my entire eligibility ) and my fall semester has started and I am accumulating late fees on my tuition because I can not take out a loan without this removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation