Consumer complaint received 2019-06-13
Company: Experian Information Solutions Inc.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
i XXXX XXXX XXXX have notified you and your agency that i XXXX XXXX XXXX are a victim of identity theft due ongoing creations of newly added or updated false information concerning my name address and private information not limited to social security numbers drivers license information and other personal information. It appears that Experian is discriminating against my human rights by reporting the identity theft and fraudulent information. No corrections made to the Debt Allegations. 
i have submitted several disputes to Experian from the CFPB and through USPS which you received on XX/XX/2019. Experian has provided me with the same response for each dispute. We were unable to honor your recent request because you did not provide sufficient identification information for us to verify your identity, or the information that you provided was not legible. Which one is it? What exactly is it that you seem to be confused about? i submitted to you proof of identity, provided you my social security number, my date of birth, my account numbers as well as proof of address with two utility bills. i submitted proof of accounts, proof of payments, proof that these corporations received the payment. So why have you ignored my disputes? What seems to be the problem that you continue to allow these corporations to continue to put false information on my reports? XXXX  has manage to take my disputes seriously, they have found my information, have seen my dispute to be true and corrected it. i provided XXXX with the same information i provided you. If they can do it why cant you? The fact the Experian can not seem to verify my truthful and accurate information, yet they can allow a fraudulent account ( XXXX XXXX- with an incorrect address ) make its way into my credit report lets me know that Experian is working against we the people instead of protecting we the people. Experian has failed to protect me and i have been submitting disputes to them since XXXX. It is now XXXX and nothing has been done. 
The Following accounts and account numbers must be blocked and deleted from my reports and history ; and they have gone without the corrections that i submitted ; There is no debt owed to any of these accounts. 
XXXX XXXX - account number : XXXX XXXX who changed the name to XXXX Card- account number : XXXX XXXX - account number ending in : XXXX XXXX XXXX - account number ending in XXXX Department of Education XXXX account number : XXXX XXXX   XXXX - i do not have an account number for them because this is a fraudulent account and XXXX  XXXX has never been in contact with me. 
Every one of these corporations received a lawful Tender of Payment ( except XXXX XXXX ( this is a new fraudulent account that just recently appeared on my report in which i filed a dispute through the CFPB just a few days ago ). i submitted my mail copies of the tender of payment and proof that each company received it. If the Tender of Payment was rejected by any of these corporations then they had five [ 5 ] days to return the Tender of Payment to me with lawful reasons for rejections. None of these corporations did so. i submitted the Tender of Payment back in XXXX and it now XXXX well over the five [ 5 ] days. The Tender of Payment i submitted is supported by The Federal Emergency Relief Act. I have attached utility bills as well as information from the DMV proving my identity. So there is no excuse that i did not verify my identity. If my information is not legible then you need to define what that means. What is not legible? What do you need translated? What has you confused? Be specific so that i may provide you with answers instead of allowing my credit report to continue to be destroyed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation