Consumer complaint received 2018-09-18
Company: BOK FINANCIAL CORP
State: OK
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
MY NAME IS XXXX XXXX, I AM XXXX XXXX XXXX MAN ON SOCIAL SECUITY. ABOUT A MONTH AGO I DECIDED TO OPEN AN ACCOUNT WITH THE BANK OF OKLAHOMA. DURING THE OPENING THE ACCOUNT I WAS ASKED IF THEIR WOULD BE ANY BANK WIRE TRANSFERS INTO MY ACCOUNT INTERNATIONALY AND I TOLD HER YES AND GAVE HER THE NAME OF THE COUNTRY. I AM WAITING ON A INHERITANCE AND I MENTIONED THIS TO THE LADY AT THE BANK OF OKLAHOMA AND SHE DID NOT THINK OF ANY THING MORE BUT WAS HAPPY TO FINNISH OPENING MY ACCOUNT. LATER AFTER BEING WITH THE BANK ABOUT 2 WEEKS I RECEIVED A CALL FROM XXXX XXXX ONE OF THE PEOPLE WHO MAKE DECISIONS REGARDING FRAUD MATTERS. HE TOLD ME TO GO OVER TO THE BANK AND HAVE THEM CHANGE MY ACCOUNT FOR HE THINKS IT IS A SCAM! AND I TOLD HIM THAT THE WIRE COMING IN IS REAL AND WHY DO I HAVE TO GO THROUGH CHANGING MY ACCOUNT FOR IT WILL COST ME MORE ATTORNEY FEES AND SLOW DOWN FOR THE COMPLETION OF MY INHERITANCE! AFTER I LEFT A MESSAGE ON HIS PHONE I DECIDED TO GO UP TO THE BANK AND CHECK ON IT MYSELF. AFTER I WAS AT THE BANK JUST A LITTLE WHILE I WAS TOLD MY ACCOUNT WAS BEING CLOSED BECAUSE OF FRAUD AND I WAS SHOCKED! THIS MEANS I HAVE TO GO THROUGH FINDING ANOTHER BANK, GOING TO SOCIAL SECURITY AND GIVING THEM THE INFORMATION AGAIN. THE HARDSHIP TO ME AT MY AGE IS NOT EASY, I TRYED TO REASON WITH THE LADY WHO WORKED THEIR BUT SHE WAS IGNORANT REGARDING THIS MATTER. NOW I HAVE BEEN TRYING TO FIND A BANK TO HELP ME RECEIVE MY INHERITANCE FROM XXXX XXXX IN THE XXXX. NO PERSON WAS EVEN WILLING TO HEAR ME OUT AND THEY GO AHEAD AND CALL IT FRAUD WHICH WAS VERY EMBERESSING TO ME FOR I WOULD NEVER DO SUCH A THING OR EVEN THINK ABOUT IT! I TOLD THE LADY WHO WOULD NOT EVEN LISTEN TO ME OF WHAT HELP I NEEDED AND THAT I HAVE BEEN TRYING TO GET MY INHERITANCE AND THE SAME THING HAS HAPPENED TO ME AT XXXX XXXX XXXX OKLAHOMA, WHERE I WAS ABOUT TO FINNISH OFF THE FEES TO RECEIVE MY DOCUMENTS AND TAXES PEOPLE HAVE TO PAY TO RECEIVE A INHERITANCE, IT SLOWED UP EVERYTHING AND I WAS TREATED VERY NASTY AT THE BANK MIDFIRST ALSO. IT SEEMED THEY LOOKED AT MY BANKING AND SAW I HAD OPENED A FEW ACCOUNTS AND HAD THEM CLOSED BECAUSE THEY THINK THEY WERE DEALING WITH A CRAZY WHEN ALL I WAS DOING TRYING TO RECEIVE MY FUNDS FROM THE BANK IN THE XXXX AND IT SEEMED THEY WERE NOT TRUSTING A PERSON WHO LIVED HIS LIFE DOING GOOD AND HELPING PEOPLE. THIS WHOLE MATTER HAS FRUSTRATED ME BECAUSE I DO NOT DO FRAUDLANT THINGS! BUT NOW I AM LEFT WITH HAVING TO GO BACK TO SOCIAL SECUITY AND TELL THEM TO SEND PAPER CHECKS TO ME BECAUSE I CANT FIND A BANK IN XXXX OKLAHOMA TO OPEN UP AN ACCOUNT WITH. ALL THEY DO IS BRAND PEOPLE AND THEY DONT CARE AND I AM BEING LOOKED AT SOME KIND OF CRIMINAL WHICH I AM FAR FROM! XXXX XXXX WAS JUST AS BAD AS THE BANK OF OKLAHOMA, XXXX XXXX XXXX XXXX OKLAHOMA XXXX AND XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, OKLAHOMA XXXX. WHAT I WANT TO KNOW IS IF BANKS ARE ALLOWED TO JUST CUT OFF YOUR ACCOUNT AND GIVE NO GRACE PERIOD FOR A OLDER PERSON TO CHANGE ALL THE STUFF REGARDING MY PAYMENTS I RECEIVE FROM SOCIAL SCECUITY, AND DO WE ALL HAVE TO BE BRANDED REGARDING FRAUD THAT HAS REALLY UPSET ME AND HAS CAUSED ME A HARDSHIP AS I ONLY TRY TO GET A INHERITANCE I SHOULD HAVE GOT A YEAR AGO AND BANKS HAVE CAUSED ME THE HUGE DELAY WITH EVERYTHING, PLEASE LET ME KNOW IF THIS IS REALLY FAIR AND WHY AM I BEING TREATED LIKE SOME FOOL? I NEED TO HAVE A ANSWER BECAUSE THIS HAS TROUBLED ME SINCE THEY CLOSED MY ACCOUNT! 
THANK YOU, REGARDS, XXXX XXXX XXXX XXXX XXXX XXXX XXXX APT XXXX XXXX XXXX OKLAHOMA XXXX PHONE XXXX XXXX XXXX

Company response to consumer: Closed with explanation