Consumer complaint received 2018-03-08
Company: Prince Parker & Associates
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
as a worse mess and the same problems with the programs changing when I was watching a program. I called an XX/XX/XXXX I had XXXX XXXX XXXX installed, I had numerous problems with the remotes, they had to send me the correct one, my TV would jump off the shows in the evening. The remote was impossible for me and my son to operate, I called a couple times and they tried to help me. Basically they want you to go on the computer and follow instructions, I didn't understand and all the time I had the service we had problems and just watched what we could. One day when I called them a service person said I have a better offer and it will be with XXXX which XXXX XXXX XXXX owned now. So I said o.k. well that was a worse mess and the same problems with the programs changing when I was watching a program. I called and I WAS mad, they had said it was fixed, it kept happening and I called and was told " yes we have been having trouble with that issue '' I said why didn't anyone tell me when I called? That was it for me. But I had a emergency come up, a family member XXXX XXXX XXXX in XXXX XXXX and I had to relocate to live and help family, I rented out my house started making arrangements to move my XXXX XXXX XXXX mother to a XXXX home in XXXX XXXX. I notified XXXX XXXX XXXX and told them all this and the next thing they wanted {$390.00}. I had explained what happened, they wanted for the people renting my house to use XXXX XXXX XXXX, the people didn't like XXXX XXXX XXXX, then they said I could have the service in XXXX XXXX, I was living in with a relative to help and they had their own service. They were not did not make it easy at all. XX/XX/XXXX I came home and my whole house was flooded, I was in a motel for XXXX weeks, on the XX/XX/XXXXXXXX my mother XXXX  and I had XXXX. I had to take care of everything and change all plans and stay in XXXX. I explained how this happened to XXXX XXXX XXXX, then to XXXX XXXX. I called XXXX XXXX XXXX and tried to get them to work with me a little bit. Even if they would offered me cut the charge in half or something, but they didn't care at all that I had to move because of a death, no empathy at all. I would never have that service again, I am with XXXX and very happy. I told them I would not pay that bill and I'm to old to care about my credit now and that is all that would be against me so do it. This could of been settled so easy, work with me on the amount of money or try to understand I had no choice. 
Step 4 Edit this section What company is this complaint about? 
Company Information PRINCE PARKER & ASSOCIATES Involvement Debt Collector Account number XXXX Social Security number ( last four digits ) XXXX Company where the debt originally came from XXXX XXXX XXXX XXXX XXXX Involvement Creditor Account number Complaint also submitted to this company? 
Yes Attempted to fix with this company? 
Yes Step 5 Edit this section What people are involved? 

Your contact information XXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX United States The information given is true to the best of my knowledge and belief. I understand that the CFPB can not act as my lawyer, a court of law, or a financial advisor. 

You will not be able to attach documents or edit this complaint after you submit it. 
Please make sure everything is accurate and complete before continuing. 
Submit your complaint d I WAS mad, they had said it was fixed, it kept happening and I called and was told " yes we have been having trouble with that issue '' I said why didn't anyone tell me when I called? That was it for me. But I had a emergency come up, a family member passed a way in XXXX XXXX and I had to relocate to live and help family, I rented out my house started making arrangements to move my XXXX XXXX XXXX mother to a XXXX home in XXXX XXXX. I notified XXXX XXXX XXXX and told them all this and the next thing they wanted {$390.00}. I had explained what happened, they wanted for the people renting my house to use XXXX XXXX XXXX, the people didn't like XXXX XXXX XXXX, then they said I could have the service in XXXX XXXX, I was living in with a relative to help and they had their own service. They were not did not make it easy at all. 
XX/XX/XXXX I came home and my whole house was flooded, I was in a motel for 3 weeks, on the XX/XX/XXXX my mother XXXX   and I had XXXX. I had to take care of everything and change all plans and stay in XXXX. I explained how this happened to XXXX XXXX XXXX, then to XXXX XXXX. I called XXXX XXXX XXXX and tried to get them to work with me a little bit. Even if they would offered me cut the charge in half or something, but they didn't care at all that I had to move because of a death, no empathy at all. I would never have that service again, I am with XXXX and very happy. I told them I would not pay that bill and I'm to old to care about my credit now and that is all that would be against me so do it. This could of been settled so easy, work with me on the amount of money or try to understand I had no choice.

Company response to consumer: Closed with explanation