Consumer complaint received 2018-03-01
Company: I.C. System, Inc.
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX started new phone service for my business with XXXX XXXX confirmation # XXXX. I will attach a copy of the XX/XX/XXXX bill showing service active. 

I called and was on the phone with XXXX XXXX XXXX for over 30 minutes as I was moved around when I advised I was cancelling my service. XXXX XXXX XXXX XXXX XXXX recorded me on a call and advised XXXX XXXX XXXX would be legally advised regarding the switch to XXXX XXXX XX/XX/XXXX. 

XX/XX/XXXX I received a XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. I contacted XXXX XXXX and she confirmed my service started XX/XX/XXXX with XXXX so that should be the last bill. I tried to go online at XXXX XXXX XXXX to confirm but my online account was closed. 

XX/XX/XXXXI received a XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. I tried to call but was rerouted and put on hold for over an hour. I went to online contact with XXXX XXXX XXXX. I advised XXXX XXXX XXXX of the bill for which I did not have service or even an open account but again was redirected. I copied & pasted this electronic conversation and will attach. I also sent a letter to XXXX XXXX XXXX on XX/XX/XXXX to the address on the bill. XX/XX/XXXX I received a letter from XXXX XXXX XXXX to which I responded XX/XX/XXXX with documentation showing the switch to XXXX XXXX and my correspondence with XXXX XXXX XXXX. I never received any additional contact from XXXX XXXX XXXX. 

XX/XX/XXXX I received a phone call at work from XXXX XXXX of XXXX XXXX XXXX advising I owe XXXX XXXX XXXX. I asked for a copy of what I owe them and he said that would take a long time to obtain. I explained who would pay a bill they owe but never received? At least 3 phone calls from IC Systems were received over the next 2 weeks asking for payment without any documentation. I told them to stop calling until they produced a bill that I owed XXXX XXXX XXXX. 

XX/XX/XXXX I received an email from XXXX XXXX with the XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. XX/XX/XXXXI explained in writing and with documentation my service was with XXXX XXXX on those dates, I had contacted XXXX XXXX XXXX numerous times by phone, electronically and in writing 2 times. 

The phone calls continue, emails from XXXX XXXX continue with no response to the statements or documentation I presented. They just keep sending emails with the same bill I do not owe XXXX XXXX XXXX because my account was closed and my service with XXXX XXXX. XXXX XXXX XXXX contacted me once every 3 months in XX/XX/XXXX & XX/XX/XXXX trying to sign me up for their service. I explained poor service from XX/XX/XXXX to XX/XX/XXXX is why I left and would not return in the last solicitation in XXXX. I then began receiving debt collection communications. 

XX/XX/XXXX I responded to the latest email from XXXX XXXX of IC Sytems with a cease contact request and that I would be filing this complaint to stop the emails and phone calls to my business. I also sent IC Systems a written letter with the same information and requested copies of any filings with a credit bureau for the erroneous charge. 

I would like to file a formal complaint against XXXX XXXX XXXX and IC Systems for bullying and intimidating consumers. This affects my business, employees taking these calls, my time and emotional distress with the concern of bad credit for something I do not owe. I requested we take this to court if they are serious, but I doubt they will because I have proven they only have a case of poor service and intimidation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation