Consumer complaint received 2019-01-25
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/2018 ( attachment A ) Wells Fargo sent me what they called " an explanation '' for their manufacturing of late fees. Their letter was in response to their letter dated XX/XX/2018 ( attachment B ). In the XXXX letter they sought to explanation of how they manipulated facts to justify their money grab. They referenced these facts in which we both agree : 1 ) They mailed out a response to my inquiry as to how to stop them from bleeding my monthly payments from fabricated fees, on XX/XX/2018 After the close of the previous period ( XX/XX/XXXX ) 2 ) Wells Fargo acknowledged they were receiving my payments on or before the XXXX of the month as referenced in the monthly Mortgage billing statement pay by date to avoid late fees indicated. 
3 ) Their response asked me to fork over {$580.00} and they would stop bleeding me with fake fees. 
4 ) After reviewing their letter dated XX/XX/2018 Wells received a payment for that amount on XX/XX/2018 and the monthly mortgage payment on XX/XX/2018 both on or before the XXXX of the month. 
5 ) Wells received a {$44.00} over payment from me on XX/XX/2018 In the XXXX explanation of why they extort money from me, ( I suspect there are many others who they extort as well ) Wells responded that " I was told that I needed to make the payment prior to the end of the " courtesy period '', and since they got the payment after the courtesy period the late fee generated through deceit was legitimized. I say this is deceit because : The notice sent to me to pay the " bleed him fee '' of {$580.00} was by Wells own admission sent on XX/XX/XXXX, 3 days after the close of the cycle ( according to the billing statement on or before the XXXX of the month ) and therefore could only be paid in the then current cycle of XX/XX/2018, and it was paid in that cycle. 
There was NO courtesy period mentioned in the response of how to stop the bleeding letter, so for Wells to refer to a courtesy period is deceitful because none has been established. ( see attachment B ). You can not create rules after the fact. Moreover the payment was made within the same payment cycle in which the letter was received Wells boastfully defines extortion as " by definition the practice of obtaining something usually money, through force or threats '' and I concur. Wells is obtaining money from me through force by taking my money through nefarious practices of manufacturing non existing late fees. The same is extortion. They mockingly add that If I feel that they are being criminal then I should contact Law Enforcement. Well, that's what the Consumer Financial Protection Bureau was suppose to be, and why I am contacting them. 

In summary Wells in attachment B did not say anything about a " courtesy period '' It is dishonest and misleading to generate fees on a non established period. Further if there was to be a established period it would be within the period adjacent to when the letter was sent. It is unethical to make of rules in hindsight. The facts are the payments were made in proximity to the letter in and before the cutoff period of the time the letter was received. They sent the notice after the XX/XX/XXXX billing cycle cut off period to avoid additional fees and they receive payment before the next month 's billing cut off. Any fees tack on after that point were once again fabricated, malicious and false. 


Wells Fargo concluded in the letter that Wells Fargo XXXX after proven corruption ) it is " committed to rebuilding trust with our customers '' and " that more needed to be done ''. Well for me I just appreciate honesty and repentance. Where there is no correction from what is wrong there is no moving to ethical healing. 


I say therefore if your expression of change in to be believed, then refund the falsified late fees generated after the month of XXXX and paid on XX/XX/2018 ( {$480.00} ) since this money was manufactured unethically. I made the payment within the same payment period in which the letter was sent. The notice of what amount to send in to stop the bleeding was sent by on XX/XX/XXXX, after the monthly XXXX cutoff and hence the new period would be XX/XX/2018, further no " grace period '' was written in the letter. If there is any sincerity in Wells desire to clean up its corruption then prove it by being more than a hypocrite with criminal behavior.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation