Consumer complaint received 2018-08-28
Company: DISCOVER BANK
State: FL
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
I graduated in XX/XX/XXXXof XXXX, and by XXXX of XXXX, discover had already called me asking me, when will I make payments? I advised I just finished college and I am currently unemployed therefore I couldn't make any payments. They told me they could give me 6 months to find a job but after I would have to start making payments. 6 months go by and I still could not find a job that could afford $ XXXX {$930.00} per month. So I decided to call Discover and see how we could lower my payments, so I could at least give them some type of payment to show I am not abandoning my payments. I called and spoke apparently spoke to a frontline rep, manager, and supervisor, whom all explained to me, " They could not do anything for me, but either put my loan in forbearance, or let it go to the creditors and ruin my cosigner and my credit ''. So we decided we will attempt to make the payments but also try and find ways so we can lower the payment, consolidate, or anything that would make these payments affordable. Every month around the XXXX and the end of the month, I would call, make my payments, and ask if there anything we can do to lower my payments. In XXXX of XXXX Discover took an entire payment for a loan I could not pay for and only authorized them for the minimum payment, over drafted my account, and told me they would have to reverse the payment but would not reimburse me for my overdraft fees they caused. After 10 months, Discover advised a repayment program, that would last for 6 months, but didn't advised me that my payments would rise after the 6 months. I accepted and payments were temporarily more affordable but quickly risen and currently still finding any and every way to get these payments done. I attempted to reconsolidate my loans and they have denied me 5 times due to my salary. Discover 's advise was to " Go find another company to reconsolidate with because they can not help and because I've had a repayment program I will now have to pay $ XXXX $ XXXX {$1000.00} per month. So I asked to speak with another supervisor XXXX, XXXX, and XXXX of XXXX, to explain I can not continue to make payments as much as they would like because they are asking for way to much money and I can barely survive because my paychecks are going directly to them every two weeks. I know doctors and lawyers and they DO NOT pay no where as close to what I am paying and that Discover is taking advantage of consumers like myself. Just recently I received a phone call from Discover threatening that if I do not make my payments that they will forward me to the credit bureau. But I had to correct the rep on DISCOVERS mistake because they put one of my previous payments on the wrong loan, and the rep advised even though it was a mistake on our behalf, you still might be forwarded to the credit bureau for your payment being late. I asked how when it was their fault, and she had no answer but it may still get forwarded and told me have a great day. 
I've explained to them my situation and if they could work with me because it's not like I do not want to pay off my debt but paying $ XXXX a month is outrageous.

Company response to consumer: Closed with explanation