Consumer complaint received 2022-04-26
Company: PENNYMAC LOAN SERVICES, LLC.
State: MA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
My closing was scheduled for XX/XX/29. I was off by XXXX percent on my income for debt, I have XXXX in the bank XXXX of my credit cards i use for points and don't carry a balance and I could have easily paid off my car. I also had my current house rented for XXXX per month and could have gotten someone else to give me XXXX ( XXXX bedroom house in XXXX XXXX ) I was ignored, not warned that there was an issue and therefore was NOT offered any of these options which I easily could have addressed. I have refinanced before and I know the game. I could have submitted a letter, 6 months of credit card statements showing zero carried balance month to month so min due per month wouldn't apply. I had a gift of equity in play but the appraisal came back lower than expected, my in-laws were willing to carve off another XXXX off asking to make this happen but no XXXX option I was off by XXXX percent on my income for debt, I have XXXX on the bank XXXX of my credit crds i use for points and don't carry a balance and I could have easily paid off my car. I also had my current house rented for XXXX per month and could have gotten someone else to give me XXXX ( XXXX bedroom house on XXXX XXXX ) I was ignored, not warned that there was an issue and therefore was NOT offered any of these options which I easily could have addressed. I have refinanced before and I know the game. I could have submitted a letter, 6 months of credit card statements showing zero carried balance month to month so min due per month wouldn't apply. I had a gift of equity in play but the appraisal came back lower than expected, my in-laws were willing to carve off another XXXX off asking to make this happen but no option was given because XXXX XXXX and XXXX XXXX '' XXXX XXXX FROM PENNY MAC DIDN'T CALL ME ONCE TO WARN ME AND GIVE ME A CHANCE TO COMPLY .... I already was concerned because earlier I was off by XXXX percent on my income for debt, I have XXXX on the bank XXXX of my credit cards i use for points and don't carry a balance and I could have easily paid off my car. I also had my current house rented for XXXX per month and could have gotten someone else to give me XXXX ( XXXX bedroom house on XXXX XXXX ) I was ignored, not warned that there was an issue and therefore was NOT offered any of these options which I easily could have addressed. I have refinanced before and I know the game. I could have submitted a letter, 6 months of credit card statements showing zero carried balance month to month so min due per month wouldn't apply. I had a gift of equity in play but the appraisal came back lower than expected, my in-laws were willing to carve off another XXXX off asking to make this happen but Noooooo no XXXX option was given because XXXX XXXX and XXXX XXXX '' XXXX XXXX DIDNT CALL ME ONCE TO WARN ME AND GIVE ME A CHANCE TO COMPLY .... I already was concerned because earlier on they switched me to an XXXX without warning and without informing me which if they HAD TOLD.ME THAT WAS THE CASE I could have made arrangements then to stay conventional... Check my records ... XXXX XXXX FAILED ME and I am paying the price... I was supposed to close this Friday.. I looked like a complete XXXX to my FAMILY when I was WELL QUALIFIED TO CLOSE THIS DEALon they switched me to an XXXX without warning and without informing me which if they HAD TOLD.ME THAT WAS THE CASE I could have made arrangements then to stay conventional... Check my records ... XXXX XXXX FAILED ME and I am paying the price... I was supposed to close this Friday.. I looked like a complete XXXX to my FAMILY when I was WELL QUALIFIED TO CLOSE THIS DEAL given because XXXX XXXX and " XXXX XXXX XXXX XXXX DIDNT CALL ME ONCE TO WARN ME AND GIVE ME A CHANCE TO COMPLY .... I already was concerned because earlier on they switched me to an XXXX without warning and without informing me which if they HAD TOLD.ME THAT WAS THE CASE I could have made arrangements then to stay conventional... Check my records ... XXXX XXXX FAILED ME and I am paying the price... I was supposed to close this Friday.. I looked like a complete XXXX to my FAMILY when I was WELL QUALIFIED TO CLOSE THIS DEAL

Company response to consumer: Closed with monetary relief