Consumer complaint received 2017-09-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I was held XXXX XXXX XXXX after being XXXX assaulted and XXXX charged with a XXXX  offense - which was then used to hold me in XXXX beyond the time it would normally take someone of my means to find a 3rd party to initiate the process of paying a bond. I have XXXX for which I was under treatment by a professional in the city where I live and despite my efforts to receive access to my medications, I was denied access to care. I also was not allowed to make contact with a third party to assist me in getting out of XXXX Many of the parties in the XXXX center refused to provide me with a phone number, access to a phone with contact numbers on it and while I was in the intake period I was intimidated one multiple occasions, some of which were explicitly XXXX. Despite my efforts to extricate myself from these and other equally onerous personal violations, I remained held against my will. After the intake period, I was told I could use a credit card by an XXXX to bail myself out. I was then led to the person in charge, to see if I would be allowed to use my credit card to bail myself out and I was told " No, you have missed the opportunity and should have figured this out earlier ''. Never having been arrested before or detained and feeling very confused about my rights and terrified I might be physically harmed or put in solitary confinement again, I went through the remainder of the process ands ended up with a room, in a dorm. During the dressing out phase, I was told not to bring my credit cards with me, so I left them in my property but wrote down the numbers in the event I might need them to again bail myself out. I had a very hard time with the entire process and felt intimidated by the inmates, the officers on duty and by the lack of access to information that could have saved me from being preyed upon by the others trapped within the XXXX XXXX XXXX XXXX. I was punched by my cell mate and he continually told me to shut up and to stop crying, " his is a prison designed for XXXX men, no XXXX cares about a XXXX man here. '' I was exposed to a group of inmates who claimed that they could help me with my. bond issue by contacting XXXX XXXX on my behalf, they also contacted my friend XXXX XXXX XXXX and asked her to pay them {$30.00} for their assistance. I told the parts involved that applying fees or blackmailing me in anyway would not work ad I told XXXX XXXX XXXX - to get " Get out of here '' - I was given the ability to bond myself out. However a {$5000.00} bond appeared as a charge for {$6400.00} + a cash advance fee of {$320.00}. I was told that I cold renegotiate the fees once I was released from jail. The amount charged not the amount I expected - which would have been a percentage of the total bond + the original bond, {$5000.00} x 10 % = {$5500.00}. It was hard for me to understand what the original bond + fees were going to be as I was using someone else tablet ( they stated " My sister ( could have been a family member ) owns the company '' and they kept harassing me about how much I was going to give them to get this process resolved. My complaint is against XXXX XXXX XXXX : Owner XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX T XXXX F XXXX XXXXXXXXXXXX. Upon release, I attempted to contact XXXX XXXX and set up a time to straighten out what felt like coercion and intimidation. I was told that XXXX was not available. I was told to make and appointment, which I did and then I was told XXXX was unavailable the day of the appointment. I made several more attempts to speak with XXXX and each one was unsuccessful. I them attempted to have my bank Bank of America open a fraud dispute and they refused. I had to go back more than once and make multiple phone calls too have them even look into the problem. Bank of America eventually agreed to looking into the matter and they sent me a letter which was to provide them with a written account of the incident as supporting documentation. Unfortunately, I was unable to do that wile I was being intimidated by the parties involved in the original unlawful arrest. Therefore, I am now asking that you look into the banking practices of Bank Of America as they relate to this issue and its potential for furthering money laundering, banking fraud, intimidation, and tampering with a witness to these and other crimes. My civil rights have been violated and my rights to fair treatment under the law as they apply to financial services have been violated or severely hindered. I also feel the parties involved have potentially committed larsony and may be part of a larger criminal organization. To be clear, I am in no way part of ay such organized crime syndicate, because federal banking laws may have been breached and I have been harmed and had my property stolen, I am seeking a complete and full investigation into this matter and the recovery of any and all financial losses, which may include but not be limited to personal property and fees associated with this incident.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation