Consumer complaint received 2022-03-22
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I previously filed a complaint against Wells Fargo bank XXXX and did not get a satisfactory answer. 

My complaint was that I deposited a XXXX Bank check for {$2000.00} in Wells Fargo Bank on XX/XX/22. I received a letter stating that there was insufficient funds in my account ( attached is a copy of their letter with the notice of insufficient funds at inquiry time, sorry for my notes ) and it was stated again in the Wells Fargo response ( you have a copy of ) that I had insufficient funds in my account. The response letter dated XX/XX/22 states the hold was placed and then removed, then placed again. If you look at my bank statement, they were paid on XX/XX/22 so why the hold. So what is all this about insufficient funds if you already received the money. 

I went to XXXX  bank today for proof of the deposit and the date that Wells Fargo received the money. They gave me a copy of the cancelled check. It show the post date of XXXX, ( circled on copy and there is no information next to return reason code ), not posted XXXX, as stated in their response, nor on the date they said they redeposited ; XXXX, available on XXXX. I had XXXX  bank 's associate stamp the copy to certify that it is verified and came from XXXX Bank. 

I also have attached my bank statement which also shows that the check was paid on XX/XX/22. Also verified by XXXX Bank Associate. 

I am looking for proof from Wells Fargo with supporting documentation that they were notified that there were insufficient funds in my account. I don't want a letter saying so, I want something that says that my account had insufficient funds. I want proof, supporting documentation to show me why they didn't release the funds until XX/XX/22 or on the same date they release my other check.. If they can't show proof, why not. Doesn't the bank need to keep all records for an audit trail. It seems so simple. They either have it or they don't. If they don't, then they shouldn't be able to say they were notified, if they can't prove it. 

It comes down to : Which bank is giving me the correct information. So far XXXX  Bank is willing to show me what they have as supporting documentation. It clearly shows when the check was posted. Wells Fargo has not given any appropriate back up. So which bank is correct. Once I know that, I can deal with them directly. 

Please can help me get the documentation from Wells Fargo showing me that Wells Fargo was notified that I had insufficient funds to cover the {$2000.00} check. Putting it in a letter doesn't prove anything. 

They gave lots of reasons about holds in their previous response. I knew about the 48 hour hold at time of opening up the account. In their response, they quoted a longer hold with funds, but it is on amounts greater than {$5000.00}. My check was only {$2000.00} so it isn't relevant My notice was insufficient funds. Again, proof of notification of lack of funds. 

I want them to answer directly why the funds were held up with supporting documentation of insufficient funds notification from XXXX  Bank. 

Can you forward this to XXXX Bank also, and request documentation of date the funds were released to Wells Fargo. They should respond to this complaint also. Please forward them a copy my original complaint including Wells Fargo response, so we all have the same information Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation