Consumer complaint received 2019-06-27
Company: Talbot, Adams, & Moore, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
To whom it may concern, On XX/XX/19 I sent of a Debt Validation letter to Talbott, Adams , & Moore Inc. to the address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was really confused because the company is using two company Tam/Spears Dewitt Hall & Talbot , Adams & Moore. One showing on my credit in TransUnion as Tam/Spears and Talbott, Adams & Moore showing in XXXX   both trying to collect for XXXX XXXX. And I verified address to make sure I was sending it to the right place. On my credit report it does state that this is the address for the company as well as on their website it shows that this is their address. Digging in more to find ont if they are bonded/license it shows in Texas Secretary of State and its Talbott, Adams & Moore dba Spears, Dewitt & Hall as  well the address that is on there is showing XXXX XXXX XXXX, XXXX . XXXX XXXX XXXX, TX XXXX On XX/XX/19 the USPS attempt to deliver and on USPS website it stated they attempted to deliver and a notice was left because an authorized recipient was not available. 
Called USPS to try to get better understanding on why it was able to be delivered they stated no one was there to sign if I would like to set up another attempt to deliver asked them yes please set up another attempt for the next day. Right after I hung up with USPS I was trying to get in contact with the collections agency to see why no one was able to receive my letter trying so many number XXXX, XXXX this number seems like someone was answering then hanging up. Digged a little bit deeper to try to find a working number online where someone would answered found this number XXXX on their XXXX profile. Called and spoke with a male names XXXX advised XXXX a letter was trying to get devlieved and it was no accepted can he give me the reason why. Mind you he did not state the business where I was calling too nor did he state the phone call was being recorded nor an automatic system stating that as a regular collections agents would. XXXX stated that they are in the process of moving that XX/XX/XXXX & XX/XX/19 would be the last days they are there ( which you would think if they are still there they would have been able to accept my letter ) asked him if he can provide me with an updated address.. He stated that he was going to transfer me to his supervisor and put me on hold. XXXX XXXX very rude from the get go stating why would I need that info advised her I need to send a letter. Asked her to please provide me with their update address she asked for my name advised her im not calling to get anything info on an account im just asking for general information she hung up on me. Called back again she answered and stated she was not going to give me any information if i wasnt going to give her any information. Advised I just need general info they are moving and I need an updates address she hangs up on me again.I called back about 5 times and she kept on picking up and hanging up. The 6th time she stated do you no understand and hung up the call. Finally the 7th time a lady names XXXX answered stated she was a supervisor as well asked what was XXXX XXXX title she gave her a whole different title advised her if she a manager she did a late response stating no advised her so its okay for an employee to give out false titles she stated she is allowed to do that. Asked the name of their General Manager she stated his name was XXXX XXXX but he wasnt in. Advised her what was going on and I just need their new address they are moving to so that I can get the letter forwarded to the new address or send them another letter. She stated she didnt know the new address advised them so your a company that is moving and you dont know the address? Asked her where are your certified letter gon na go too? She stated they didnt know that just yet. That she can provide me with a fax number. Advised her I need an address so I can know that they received the letter. Will they be able to send me something showing they received my letter again stated quite seems like she didnt have an answer for that question. Advised her they way they are doing business is very unprofessional usually business that are moving have their mail forward to the new address they are supposedly moving too advised her I will be calling to speak with XXXX tomorrow. 

XX/XX/19- I checked the USPS Tracking and it stated once again attempted delivery and notice was left because an authorized was not available. Called XXXX recording the phone called this time since I as one party authorized to record called they answer and hung up the first time they keep answering and hanging up I try another phone to call from and they still seemed to answer and hang up. Now i trying calling XXXX a lady answer once again just stating hello not stating the companies name nor nothing else I asked who am I spekaing with and she stated XXXX XXXX..asked her Im trying to get the updated address since they are stating they are no longer at the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX Tx XXXX XXXX. She stated give her a moment and but me on hold ... .She stated a supervisor isn't there that she couldnt provide me with that information. Asked her why couldnt see provide me with that information advised her its only general information they are a business shouldnt they be able to provide with an updated address nowhere does it stated they are moving on their website or nothing advised I need to send them a certified letter. She asked for my name and phone number advised her no. Does she not know where she works at does she not know the new address where she needs to go ... she stated she didnt know the new address asked her so where are they at right now are they XXXX XXXX XXXX ? Amd she hung up. Called back she answered once again asked who im speaking too and she hung up. Called back once again still one hold called from another phone to see if they will answer that line.They hung up on the first line I called from.now still on hold from the other number I called from.sounded like someone answered did not stated nothing so I ended the call. Called back again sound like someone answered and didnt state nothing and they hung up once again. So I called back this time what do you know I get XXXX XXXX once again very rude ... advised her i need the updated address she asked what is this pertaining too advised her I just need general information and she stated she needed to know who i was calling in pertaining to asked her again who am i speak with she stated this is XXXX XXXX I spoke with you yesterday.she stated I was a third party advised her no im not im calling im regards of my account she stated once again I was a 3rd party and hung up. Called private this time got XXXX XXXX asking for the address and yet failed to provide me information put me on hold transferred me with XXXX XXXX once again asked to speak with XXXX XXXX she stated he wasnt in the office at the moment if there was something she can help me with advised her im trying to get a physical address from them she stated well you can call him tomorrow when hes in the office. Advised can she not provide me with that info ( you know she did ask if there was something she can help me with ) and she just hung up. 
Seems to me like this company is not willing to provide debt validation. So now my questions is are they hiding something. Do they know they dont have much info on accounts so thats why they play these games? 
I am asking disputing that they remove this account for all three credit bureaus since they have failed to provide me information they i need to validate this debt and have failed to provide to accept my letter that was sent to the address that is provided on my credit report and well as their website. 


XXXX XXXX As well I received the debt validation letter that I sent out they left notice on the address that is provided on my credit as well as their website and no one never went to go pick it up from the post office. Got returned back to sender

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation