Consumer complaint received 2023-05-18
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello I XXXX XXXXXXXX XXXX at work on XX/XX/XXXX I have been home. I received a Check from XXXX XXXXXXXX XXXX XXXX on XXXX  In the amount of {$1000.00} I received on XXXX  XX/XX/XXXX I deposited through the online XXXX service because my XXXX XXXX XXXX and I ca n't drive. I still did not see my money posted on XXXX  XX/XX/XXXX so I started contacting the bank they did not tell me until XXXX XX/XX/XXXX they've had a restriction on my account and hold on the check stating they believe it to be fraudulent. I Took the information I needed, I had the check in my hand I have my XXXX  card, I had my driver 's license, I had the lady from XXXX XXXX XXXX on the phone at the bank and they told me after they verified everything with her that the check was good and they were going to release it to me. Once I hung up the phone with XXXX from XXXX XXXX, five minutes later the branch manager came back and told me that the banker on Chase end said No now he needs to speak to XXXX XXXX to get the bank check cleared. So I left with hopes she was gon na figure it out by next business day. I called the company back, Chase Bank, and I talked to the gentleman he told me that he talked to XXXX XXXX and the check was clear the money was there as so did XXXX tell me the check cleared on XX/XX/XXXX the money was there. The gentleman told me he was going to send a form to the back and he was going to have them release my money or give them a request he said it would be done yesterday, if not by XXXX.. nothing. So I called this morning I want to know why they didn't release it like they said they were going to for the second time he calls to the back his name was XXXX he calls to the back he talks to someone he comes back XXXX minutes later and tells me they're not going to do anything with it they still believe it to be fraudulent even after everything I've been in their office I was front and center had the check in my hand I had all the information they needed in my hand and they're still going to hold it until the XXXX I've been sitting here with my XXXX XXXX since XX/XX/XXXX I've had no income coming in. I have been waiting on my XXXX XXXX XXXX  check and now this Bank wants to hold my money I have bills that are being returned that I can not pay and there's nothing they said they can do. I don't believe that. I have given them all the information needed, they have spoke with XXXX XXXX, they have spoke with XXXX XXXX XXXX, they have had my ID my check the letter all in hand and they still refuse to give me my money or release it. I'm also going to file with the XXXX XXXX XXXX I'm also going to contact me a lawyer at this point. I have been trying to think of all the ways to try to think the best in people and that you think that the people that handle your finances like that would help you in your time of need and do what they need to do to do everything they can to get your money which is what I did. I have provided them with all the information and they still refuse to help me or release my check. I don't know where else to go with this but here 's my complaint and I'm going to take it further I'm going to go to the newspaper because I've heard Chase Bank does this to people I'm going to get me a lawyer and I will just let him deal with it. Hopefully if I put it out there about this bank people will stop using it cuz as soon as I have told people that I have this account everyone told me I made a mistake and I don't mean just one person I mean everybody I spoke to said they've had the same problem with this Bank I don't understand why something hasn't been done about it before thank you.

Company response to consumer: Closed with explanation