Consumer complaint received 2023-09-22
Company: JPMORGAN CHASE & CO.
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
My JPMorgan CHASE Business Complete Checking account was compromised by a cyber thief. Although I have held SEVEN accounts with CHASE for more than a decade, CHASE refuses to provide a remedy to return funds to my business account that were incorrectly deposited by CHASE and allowed to be withdrawn by a cyber criminal named in several previous and ongoing law suits. CHASE allowed this transaction to take place between one account holder ( myself in MI ) and a known cyber thief with whom they have continued to allow to bank with CHASE in California. 

When the filing " ruling '' came to me from CHASE in regard to the funds being mishandled and lost by CHASE, CHASE told me their " ruling '' is that " it is not our responsibility to recover these funds. '' CHASE told me that my client, who banks with XXXX XXXX, is responsible for attempting to recover and insure the funds that they, CHASE, incorrectly allowed to be deposited, and fully withdrawn on the same day, into and from the incorrect account. This is unconscionable. CHASE repeatedly states there is nothing they can, or are willing to, do to remedy their mistake. 

From the moment I learned of this cyber crime in XXXX, both the CHASE Customer Service and CHASE Claims Department, and every department I contact at CHASE including my local branch, tells me there is nothing they can do to help and they are not responsible for the loss. This was not a small mistake on their behalf ; it was {$20000.00}. 

Chase uses the defense that they sent the funds to the correct account. They state that the routing and account numbers provided to them ( by a cyber criminal to route funds into their already " restricted Chase account '' ) were the correct routing and account numbers and, thereby, we are not responsible. 

Chase repeatedly confirmed they do not a security system in place to prevent loss. CHASE has no requirement to confirm that an account, both personal and business accounts, matches the account for the intended deposit or withdrawal. As a result, funds intended for my business account were deposited by CHASE ( my bank ) into a cyber thief 's account ( also a CHASE account holder ; an account which had already been " restricted '' due to previous and current identical thieveries and ongoing lawsuits ). CHASE STILL allowed my {$20000.00} to be deposited into AND fully withdrawn from the cyber thief 's CHASE " restricted account '' on the same day it was deposited. Shaking my head.

CHASE admits they have ZERO layers of security in place for deposits and withdrawals as it relates to their customers. I conf
irmed this with 12 CHASE employees.

My {$20000.00} was allowed, by CHASE, to be deposited into a cyber thief 's " restricted account '' and withdrawn, in full, on the same day with ZERO confirmation it was the correct intended deposit account : 1 ) WRONG business name on the receiving account 2 ) WRONG person 's name on the receiving account 3 ) WRONG Tax ID # 4 ) WRONG address in which the account was opened and conducts all transactions 5 ) WRONG state 6 ) CHASE allowed funds to be deposited into a criminal 's CHASE account, who is involved in several MASSIVE national law suits matching the account holder 's name and several LLCs proven to be currently, and previously, involved in IDENTICAL criminal law suits 7 ) ZERO awareness by CHASE that the receiving account was already " restricted '' by CHASE themselves AND THEN 8 ) CHASE allows the same incorrectly deposited {$20000.00} to be withdrawn from their own " restricted '' CHASE account on the same day as the deposit At a total loss for logic at this point, I asked Chase to use their cyber insurance to return the funds to my business account as a result of their mistake. This sensible request on my behalf, was met by the CHASE " Customer Service '' and " Claims '' departments by advising me that JP MORGAN " CHASE does not carry cyber insurance and can not return the funds, '' deposited and withdrawn with permission of CHASE to the wrong recipient account ( CHASE to CHASE ) ; deposited and withdrawn by the cyber criminal on the same day, from a CHASE account. 

CHASE is telling me it's XXXX XXXX 's problem to remedy. 
I wish I were exaggerating.

Company response to consumer: Closed with explanation