Consumer complaint received 2019-06-18
Company: Paypal Holdings, Inc
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Unexpected or other fees

Complaint:
Re : PAYPAL Extortion Act. 
Our nonprofit organization raises its money by providing a transportation service partnering in with XXXX. XXXX nonprofit, we have never been getting any type of credit whatsoever from PayPal. PayPal has never granite are nonprofit organization any overdraft account. Therefore, PayPal is cost of rift and its own account tracking system. I was told from Paypal representative that Paypal system had a malfunction that causes a delay for payment process which is not our nonprofit problem this issue, malfunction that causes a delay for payment process is PayPal problem. It is Paypal responsibility to make sure its systems are working properly whereas it does not cost the consumer nor our nonprofit org. PayPal is a business account for the XXXX nonprofit organization. www.bladtalent.com. there was two debit charges from the PayPal Debit card account that we own through PayPal I informed the Paypal representative name XXXX of this mass times, PayPal took it upon their self some kind of way to keep charging us through our XXXX XXXX account that was connected to the PayPal. Paypal massively continued to ACH our nonprofit XXXX XXXX XXXX account 6 times which caused XXXX account with XXXX XXXX XXXX here in the XXXX Ohio area to be debited a grand total of 6 times that cost XXXX XXXX account with XXXX Acct. to be massively overdrawn in the amount of {$220.00}. PayPal is totally responsible for this issue PayPal needs to pay the {$220.00} to XXXX XXXX XXXX for it unnecessary continuous ACH debiting the nonprofit acct. when in fact Paypal knew funds were not there and Nonprofit should have never been charged in the first place. XXXX has tolerated Paypal doing this unnecessary ACHs debit to our nonprofit Bank acct. several times. XXXX XXXX Mgmt. has notified me as a director of the nonprofit to request that Paypal STOP the massive withdraws. Paypal refused after 5 requests from me as the Director of XXXX XXXX to REMOVE our XXXX bank account off the PayPal account. PayPal refused to take XXXX account off of the PayPal account when we have requested several times to do so. Paypal has committed EXTORTION on XXXX XXXX nonprofit org. Continuing to purposely bleed an account ( XXXX XXXX XXXX Acct. ) that has no activity ... PayPal needs to be held accountable for this! Paypal needs to clean this hardship it has cause XXXX XXXX. I am going to file the same complaint that I am presenting to you in small claims court & OH Attorney General Office. As I reiterate, PayPal NEVER allow any accounts to become overdraw! if you utilize your PayPal debit card account you can not draw funds that are not already in your PAYPAL acct. All funds must be available! A PayPal representative informs me over the phone that they decided to grant XXXX XXXX nonprofit org. a credit? to get gas with PayPal?? PAYPAL never issues credit to anyone!! PayPal should have contacted me as the person in charge of the XXXX XXXX account to ask permission from me as the director in charge if we would like to be granted authorization of PAYPAL credit? Without Paypal contacting me to ask if our nonprofit org. would like to be granted overdraft acct. permission then to take upon PAYPAL to automatically to make the decision to go ahead and XXXX XXXX XXXX automatically this overdraft protection that Paypal never grants to anyone is what caused the MAJOR Riff and cause our nonprofit XXXX bank account to be now closed! Paypal, they should be held accountable because they have never in all of the years, we have dealt with PayPal ever ever ever granted credit to this account or any other PayPal account. Please investigate PAYPAL. This {$220.00} money in unnecessary fees that PAYPAL committed on our XXXX XXXX XXXX acct. seriously needs to be paid to XXXX. Thanks to PAYPAL because now I'm with me being on the XXXX XXXX Nonprofit Org. bank account with XXXX ... I am now personally once again for the second time being financially held accountable to pay XXXX XXXX XXXX {$220.00} for a mishap that PayPal has caused which is are grounds for CIVIL Litigation 's in local county courts. But I am requesting that your agency look into this first. Please feel free to go to our website www.bladtalent.com or GuideStar.Org. 

Best ; XXXX XXXX XXXX. Director, XXXX XXXX XXXX. XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation