Consumer complaint received 2019-11-06
Company: Receivables Outsourcing, Inc.
State: OH
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
1. ) Receivables Outsourcing LL XXXX ( XXXX ) XXXX located at XXXX XXXX XXXX XXXX, MD XXXX is attempting to collect a debt that I paid by check on XX/XX/19 @ XXXX XXXX at the hospital. They have called repeatedly. 

2. ) I have contacted the hospital about this but have yet to get a response, I will call them later as the first contact was through their payment submit help/question type form system after login to view statements. I would have expected a call had they had an issue or expected to be notified as they are a hospital if they had a computer system hack breach or the cashier had stolen it or they had just plain lost it as they have not responded to the message my presumption is that it is still under investigation by them. 

3. ) I then called the debt collection agency and got the voicemail of the collector that had called me. I left all of the information from the receipt. 

4. ) Fearing the worst I had contacted the bank to see about the check to see if someone stole it, etc. They have no record of the check attempting to cash, nothing close to that amount or for similar amount ( just in case the check was changed by an electronic clearing house ) nor anything from the hospital itself. As far as they are concerned if the check does come in or electornically submitted to them it is valid and will still be valid for 6 months from the date it was written. Apparently this is a Federal Law. 

5. ) I then got a call the next day Monday XX/XX/19 from the debt agency but I ignored it thinking that the collector didn't check her voicemail yet. 

6. ) I got another call today XX/XX/19 from the agency. This is disutrbing as they should have checked the voicemail by then and had the receipt information. I called them back atopn XX/XX/19 @ XXXX XXXX and the first thing that happened was I got a male that did not give me his name. He was uncooperative. ( I do not like to give out personal information DOB, SSN to strangers ) but he reluctantly agreed to let me just use street name and not number and DOB year only. He did read the " legal required statement '' to me I then told him about said payment on XX/XX/19 and that I did check with the bank about its transaction. the call lasted for 5 mins and 6 seconds. I had called in my car in the parking lot while at work for privacy. My car was on and therefore the phone call took place through my car stereo as no one was around this was safe to do, my car and phone takes a couple of seconds for the phone and car to disconnect leaving the call still active ( THIS IS IMPORTANT ) as he had thought he had hung up but since the call was running through the car the call was still active. As he thought he had hung up on me he started to use coarse, foul language about me ( XXXX XXXX ugh ) souding similar to XXXX and an OOF sound before the call actually got disconnected. While I can sympathize that they may not have an easy job I do feel that no one should be discriminated by race, color, or gender nor should anybody they call should be spoken to using abusive, foul, coarse language. 

7. ) I had went to contact them to resolve this disturbing behavior but their website that is listed on the bill for people to use to go pay the debt does not have a way to redress an issue like this. 

8. ) Please find receipt of payment attached. 

9. ) Please feel free to contact me. 

Thank you for your time Regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation