Consumer complaint received 2021-06-16
Company: Paypal Holdings, Inc
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Struggling to pay your loan

Complaint:
Around the end of may I started noticing funny activity 's with my credit score and my income tax and also my personal accounts, things that I didn't request or sign up for was being offered to me, I tried to apply for a loan but was denied time an time again which was odd because I had moved my credit score up XXXX point from XXXX to XXXX. So I started figuring that I would get accouns with money establishment and start building my personal stock up, butt then my phone was starting to give me trouble loggi5onto my Paypal account as well as my XXXX XXXX account. I called Pay pal to let them know that I believed that my personal information was compermized, and that illegal activity was going on. PayPal told me I was overreacting and there was absolutely ( no ) activity going on on my account this went on for just about two weeks until on XX/XX/XXXX, I downloaded a business app that PayPal offered me, and I learned that I had been having a lot of transaction taking place on my Pay Pal account but it was crazy because I never received any notification about anything even though I knew I had applied for loan, finiacial aid, XXXX my stimulus payment, they stood fast that nothing absolutely nothing was happening with my account. Then when I called them on the morning of the XXXX it was as if they were just trying to find out exactly what I knew and when they found out that I knew more than they had previously told me they relented a little admitting that a direct deposit had indeed come for me 2 days prior, but then they cleaned it up by saying that if I really needed the check call XXXX XXXX myself an request the check from them with the routing number an account number they provided me with. So I call XXXX XXXX at XXXX in XXXX XXXX and spoke to a female banker who informede that XXXX XXXX had nothing to do with me or the account that PayPal had given me, so I was clearly upset because PayPal told me to call XXXX XXXX in the first ace. So I called PayPal back with one goal in mind to find my direct deposit an to know what bank it was being held in and they ingored my request for this information time an time again. I explained to Paypal that my account has been hacked and that money I'm supposed to receive is in jeopardy because PayPal doesn't send text alert only email which I explained to them I hadn't been getting from them at all. They went back to saying they had to trace the deposit and I would have to wait XXXX business days before the funds would be allowed into my account. At this point I go back and ask them can they move some of the money that I have in cryptocurrency for me an give me cash that way they then said there isn't any money at all in your account and that there hasn't been any transactions happening in my account. But the phone aren't called smart phones for nothing XXXX has XXXX ads an it taylored made to my likings an what I've been doing with my devices memory, again they say impossible, until I tell them I have card link to my account that are not showing up in transaction or anywhere else for that matter, an that I found a bill I'd showing that there was a sale or purchase on my account, that I didn't make. But what made them pause an start putting me on hold an talking non-stop was when I told them I got screen shots of all of what I'm talking about. And I checked the accounted where in my name .All along I just ask one thing from Paypal and that was to protect me and they responded by saying it wasn't there fault, they didn't give out my pass word, an I do agree with them but you mean to tell me in XXXX they can't see any activity but, even the automated service told me they. ( PayPal was putt my recent tran on hold so that the receipent could have to decide if they wanted a hthr product or not ) But that XXXX  because they told me no activity could be found on my account except The XXXX $ that PayPal gives new customer for opening up a account with them. Now as I write this report my pay pal password has been changed multiple on this very nite ( XXXX ) I have more proof than the law should allow when it comes to this, I'm currently placing my loses over XXXX. And over half is from paypal as international transaction have been taking place an loans have come into my account with paypaland they never notified me of anything. I want the scheme that pay pal is running with my account to be completely shut down an I want reimbursement for my fund an also the find sim going to have to payback from all the purchases an loans an international transaction PayPal has allowed to take place in my account. Note I do have screen shot of account numbers, card numbers, banks, an overseas addresses an number of vendor trying to get ahold of me to continue business

Company response to consumer: Closed with explanation