Consumer complaint received 2019-02-14
Company: UMB FINANCIAL CORPORATION
State: MN
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I have an HSA account with UMB Bank that was set up by my former employer, XXXX XXXX. I had no choice in using UMB Bank for my HSA. As you can see in the transaction log below, UMB Bank has appropriated to themselves over {$200.00} from my savings account in fees over the past two plus years. My account started with {$1000.00}. I have never made a transaction against the account. My current account balance is {$790.00}. They have taken my money by charging me a {$3.00} per month service fee on the account ( 6 % of the principle every month ) for no reason whatsoever. The used the title of " Online Payment # XXXX '' for these monthly service fees to disguise their nature. These were not online payments to a third party. They were UMB Bank taking money out of my account for themselves. They added this fee after XXXX opened the account for me. They also started, without my knowledge or consent, charging a {$1.00} per month fee for a paper statement ( statements which I never asked for but they decided to send ). This is just theft. I am being charged fees, with were added ex post facto without my knowledge or consent, that have eaten over 20 % of the principle in a savings account which I have never used. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Description Date Status Withdrawal ( - ) Credit ( + ) Balance Online Payment # XXXX TX XX/XX/XXXX XX/XX/XXXX Pending {$3.00} {$790.00} INTEREST XX/XX/XXXX Posted {$0.00} {$790.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$790.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$790.00} INTEREST XX/XX/XXXX Posted {$0.00} {$800.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$800.00} INTEREST XX/XX/XXXX Posted {$0.00} {$800.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$800.00} INTEREST XX/XX/XXXX Posted {$0.00} {$800.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$800.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$810.00} INTEREST XX/XX/XXXX Posted {$0.00} {$810.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$810.00} INTEREST XX/XX/XXXX Posted {$0.00} {$810.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$810.00} INTEREST XX/XX/XXXX Posted {$0.00} {$820.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$820.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$820.00} INTEREST XX/XX/XXXX Posted {$0.00} {$820.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$820.00} INTEREST XX/XX/XXXX Posted {$0.00} {$830.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$830.00} INTEREST XX/XX/XXXX Posted {$0.00} {$830.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$830.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$830.00} INTEREST XX/XX/XXXX Posted {$0.00} {$840.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$840.00} INTEREST XX/XX/XXXX Posted {$0.00} {$840.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$840.00} INTEREST XX/XX/XXXX Posted {$0.00} {$840.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$840.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$850.00} INTEREST XX/XX/XXXX Posted {$0.00} {$850.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$850.00} INTEREST XX/XX/XXXX Posted {$0.00} {$850.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$850.00} INTEREST XX/XX/XXXX Posted {$0.00} {$860.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$860.00} PAPER STATEMENT FEE XX/XX/XXXX Posted {$1.00} {$860.00} INTEREST XX/XX/XXXX Posted {$0.00} {$860.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$860.00} INTEREST XX/XX/XXXX Posted {$0.00} {$870.00} Online Payment # XXXX TX XX/XX/XXXX Posted {$3.00} {$870.00}

Company response to consumer: Closed with explanation