Consumer complaint received 2018-02-09
Company: Consumer Financial Services
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I purchased a car from either XXXX XXXX XXXX of XXXX or XXXX financial. I do not know who sold me the vehicle at all, the reason why i say that is because not one of them would tell me directly. I went to XXXX  XXXX of XXXX which is located at XXXX XXXX XXXX XXXX, XXXX, IL XXXX. XXXX who is the Manager at this location advised me that he would not be able to finance a vehicle as " pay here buy here '' but he would be able to talk to some one at a finance company he had ties to. He told me he was going to show me a vehicle a XXXX XXXX  which would be the only vehicle i would be able to finance through the company XXXX. at this point XXXX requested a down payment of XXXX dollars which I in fact paid with a debit card was given to XXXX XXXX  XXXX XXXX, the car seemed fine for the first couple of hours then the check engine light came on. I contacted XXXX and he said that the car was sold to me by the finance company and that he would not be able to fix the car since he wasn't the owner of the car. I called XXXX XXXX and told them of the problem on the car which they replied that they would not be able to change the car for me but they would be able to let me borrow XXXX dollars at 35 % interest to fix a car that i already agreed to pay XXXX dollars for which seems excessive for a XXXX car with XXXX miles on it but I needed a car and with my lack of knowledge of other lending institutions and a very persistent and very charismatic sales person knew I was going to say yes to any car they would show me. after a couple of days of buying the XXXX XXXX I was out of close to XXXX dollars out of my pocket and close to XXXX on parts. the finance company agreed to pay for the mechanical work but I had to pay for any and all parts that NEEDED TO BE INSTALLED. To add insult to inury the people who fixed the car stole everything that was in my car tools, cds, stereo, cologne, work boots anything of value was removed from the car and I was never to see them again. the car was with them for about three weeks and it was sitting in my drive way for about 2 weeks before the agreed to pay for the work. after it was fixed i used the car for about 2 months and unfortunately was lcense was suspended do to not being able to pay for some parking tickets and my car was in pounded with no money to get it out I called the finance company to let them know of the situation I was in. and they told me its fine we ( XXXX ) will pay to have it released well they did not tell me when they where going to do so. As days went by I called multiple times to find out if they where going to take the car out and was told repitedly that they did not have a tow truck to get the car out legally. They made it seem like they repo the car and gave it back to me but not after I was being charged XXXX to take the car out and the original price was XXXX I wonder if it was done so i could pay more interest on the balance I owed. well after this it happen XXXX more time and they did the same which added more debt to my initial XXXX dollar investment again I asked them to please take the car since I was way over my head with this loan and the finance company said that they didn't care about the car that they only cared about me making the payments on time. well the car finally gave up due to a timing chain misalignment which was supposed to have been fixed with the original XXXX dollar investment because the engine mounts where bad so they had to be replaced which where not according to my mechanic. I'm paying close to XXXX dollars for a car that was valued at less than XXXX by XXXX all because of a car loan that originally was XXXX with a XXXX dollar monthly payment. If this is not predatory lending I do not know what is, because I did not have a choice on the car I was being qualified to purchase nor was I working a steady job but I was on XXXX and this was the only place I found that would work with my income regardless of ability to pay. I regret it every single day I wish i could have bought a beater that would have probably lasted longer I keep on telling them that I can not pay for something that is broken and I ask them to change the car since they did not want to change it on the first day I had it but they keep on telling me that " if you buy a used tv and it wont work, you wouldn't ask the credit card company for a refund. You would ask the used tv shop to change the tv '' But i tried to change it and neither of the companies listened to me just hours after i bought the car. I know that they lied and deceived me and probably lied on their paper work to lend me the money. I need help to deal with this company and their ways of making money on poor people. XXXX would often call me to make payments but her approach is make a payment or we will sue you and make you pay. now they are telling me that I owe them an extra payment and where trying to make my mother make an extra Payment because supposedly I was in the rears I am not this feels like a loan shark instead of a financial institution

Company response to consumer: Closed with explanation