Consumer complaint received 2020-01-16
Company: Lending Club Corp
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Lending Club is not being forthright with what transpired one year ago during the longest government shutdown in our nation 's history. I know there are recordings of the telephone call I made which will document exactly what the representative informed me of and promised me. The details of that call are drastically opposed to what Lending Club now asserts. 

LendingClubnow states, " We attempted to enroll you in the government shutdown hardship program. We provided details regarding the payment plan agreement in your online portal and have included a copy of the agreement with our response. As stated, monthly payments would be deferred from XX/XX/XXXX through XX/XX/XXXX as long as your account was in good standing on XX/XX/XXXX. Unfortunately, your loan was past due when the government shutdown began ; therefore, your loan was ineligible for the government shutdown hardship program. '' Let me breakdown the issues with this statement : # 1 : Lending Club claims that an attempt was made to enroll me in the program. An attempt was not made. An enrollment was processed. The representative even ended the telephone call telling me she was so happy she could assist as I was the first government employee she had spoken to who she had been able to enroll. Check the recording of the call. It will prove this is what she stated. 

# 2 : Lending Club states it provided details of the payment plan agreement to the online portal. First, this did not happen. Second, I was never told it did. Third, it the attempt to enroll me failed, what payment plan was loaded to the online portal? This very statement is contradictory to what Lending Club claims. 

# 3 : The statement " monthly payments would be deferred from XX/XX/XXXX through XX/XX/XXXX as long as your account was in good standing on XX/XX/XXXX '' is partially true. The fact of this statement is the Lending Club representative informed me that the monthly payments would be deferred from XX/XX/XXXX through XX/XX/XXXX. Period. That is all. There was NO condition placed on that deferment. None. Again, check the recording of the call. 

LendingClub is now making false assertions about the context of what the telephone representative promised me and the fact that Lending Club retroactively removed such approval without notification is deeply troubling. 

Every action I took from that time forward was based completely on the fact that Lending Club assured me that monthly payments would be deferred from XX/XX/XXXX through XX/XX/XXXX. Again, period. That IS what was PROMISED. 

# 4 Lending Club states " payments made from XX/XX/XXXX to XX/XX/XXXX were not pre-payments. The funds received were applied to your past due balances ''. I have REPEATEDLY provided my payment history to document the inaccuracies of this statement. LendingClub refuses to acknowledge that documentation. 

# 5 Lending Club states, " Once an account becomes delinquent, Lending Club makes efforts to contact the borrower, collect outstanding payments, and bring the loan back to current status. We attempt to contact borrowers using the email address and phone numbers that are provided at the time of application unless instructed otherwise. Lending Club attempted to contact you by phone from XX/XX/XXXX to XX/XX/XXXX. '' IF I was past due in XX/XX/XXXX as Lending Club asserts on my credit report, why was I not contacted until XXXX XXXX - XXXX XX/XX/XXXX??????? SIX MONTHS later!!!!

Company response to consumer: Closed with explanation