Consumer complaint received 2018-10-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
I am attaching a detailed complaint addressed to you, which is self explanatory, along with the proposal for the investment, a copy of the actual contract and a copy of an email from the compliance admin, which confirms the cancellation of my contract because of the default of the terms of the payment of the capital contribution, within 10 banking days of the execution of the contract.And the subsequent forfeiture of my capital of XXXX Euro and the total loss of $ XXXXB over the next three years. 

On the XX/XX/XXXX, I called the customer care center-wire transfer dept to get an email address for the wire transfer dept and I spoke to a manager XXXX, ( he never gave me his last name, as usually happens ) based in XXXX, California. 
He asked me why I needed it and so I explained to him what had happened and he said that it was his job as a manager to try resolve the matter within that dept, etc. 
He went on to say that there is no email address for that dept of BOA but just a postal address and an express mail postal address. 
So, instead of giving me the email address, he went on to try to help me.But I had already told me that he was wasting my time and also his time because, I know that people working at the call centers do not have that sort of an authority.We spent almost an hour and all he could say was that the wire never went out on the XX/XX/XXXX because their fraud dept did not approve it. 
So I asked him if the wire never out, how come when I cancelled the wire and asked for re crediting my account, I was given a credit of {$39000.00} and the balance held back by XXXX XXXX, which they eventually refunded after a lot of going back and forth. 
XXXX 's reply was that because according to the 2nd transfer slip, the remitter recalled the wire transfer.So I said that's right after BOA 's inability to trace the wire transfer, I decided to cancel the wire transfer and recall it.

Whereupon he said that I wasn't the remitter and that BOA was the remitter and BOA had recalled the wire transfer.What ignorance.BOA is not the remitter, but the remitting bank. 
That really ticked me off and I told him that on one hand he was claiming that the wire transfer never went out and in the same breath he wants me to accept the fact the BOA recalled the wire transfer! 
So, I told him that he didn't even know what he was talking about and how did expect to resolve the matter. 
That was it. I told him that this is exactly why I didn't want him to attempt to resolve the matter because he wouldn't be able to do so. 
Ultimately, I asked him point blank whether or not he was going to give me the email address of the concerned dept so I could lodge my complaint with that dept.He never gave me the email address and was only willing to give me their postal address. 
I find it difficult to believe that in this time of electronic communication worldwide and in a digital world, such a big institution like BOA would not have an email address!!! 
Now, currently I am in XXXX, which means that if I mailed the complaint by post, god only know when it would reach BOA 's complaint dept and when they would respond. 
Hence I decided to contact you and that is why I am lodging a complaint with you, in the hope that you would assist me favourably.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation