Consumer complaint received 2023-07-18
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
TO WHOME IT MAY CONCER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
On XX/XX/2023 I have been driving my semi truck in Texas when I had received a call on my cellular telephone. A man with a heavy XXXX accent have explained to me that he is an employee of the fraud department at Wells Fargo bank. He told me that they see strange transfers from my account to someone in Texas. This have surprised me because I told him that although I am driving a truck in Texas now, I have not done any transfers in several days. He very politely notified me that a suspicious transfers of large sums of money from my account to someone has been done. He even have mentioned unknown to me XXXX first and second name of the receiver of money. At that time I have responded that I have not done or authorized any transfers, never heard names of the receiver, and even do not have this kind of money in my account at this point in time. 
I became very nervous and started to suspect some foul play. I have told him that I do not know who he is and requested some confirmation from the bank. In a minute or two I have received a message into my phone stating from Wells Fargo Fraud Department and soon after email from Wells Fargo bank ( copies are attached ) confirming very strange transactions. All this was happening while I was driving a heavy truck. He suggested that I should close the account right away and that money from my account been transferred to several people, including one person I knew. This person have called me asking why I am sending {$1500.00} by XXXX. I have explained to him why and he immediately sent money back to me by XXXX. Unfortunately, I have not received this money. As to the other two recipients caller told me that he will take care of it. 
Suspecting fraud, I stopped at the nearest truck stop and called the bank. Answering banking manager told me that my mobile account had been locked, gave me a claim number, and asked to come upon my return home. I have visited the bank first thing upon arrival to XXXX XXXX. I have learned that I have lost {$3500.00}. 
It looks that I have become a victim of a common now fraud and I have immediately called our local police department ( report is attached ). All my account data have been stolen from my bank account by criminals who overcame all bank securities. {$6500.00} had been transferred unauthorized from my business account by Wells Fargo Bank in order to provide funds to the fraudsters. 
I feel violated by the fraudsters and my bank both. Letters received from Wells Fargo ( copies are attached ) state that they have " secure online banking '', " transactions were authorized '', and my claim is dosed. 
Again, I have not initiated and/or authorized any above mentioned transactions. I have not initiated neither authorized transfer {$6500.00} from my business account to the account emptied by the fraudsters. 
By this letter I request thorough investigation of this matter and return of {$3500.00} to my account as soon as possible. 


XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation