Consumer complaint received 2023-10-04
Company: TRANSWORLD SYSTEMS INC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXXXXXX  entered into a 12 month advertising agreement with XXXX XXXX XXXX through XXXX XXXX with XXXX XXXX XXXX. It was for two services - a print ad monthly @ $ XXXX and a digital ad for $ XXXX. *See Exhibits A & A1. 

Contrary to California & Federal Laws, neither XXXX XXXX nor XXXX XXXX XXXX advised that the contract was coming up for renewal and they continued to debit me for at least XXXX months after what should have and would have been the expiration of the original 12 month term. When I discovered they had not followed the proper procedure for advising renewal or right to cancel, I disputed the charge. *See Exhibits B & C. 

In Exhibit C, XXXX XXXX confirmed that my account had been cancelled but tried to claim I owed for a XX/XX/2023 ad. As you can see her confirmation of cancellation was made on XX/XX/2023 which is prior to XXXX. I believe I provided. 

In Exhibit D, XXXX XXXX tries to claim that any advance notice of renewal or right to cancel doesn't apply to " businesses ''. I am not a business. I am not required to be incorporated or to file for a business license. I am a licensed realtor through a broker and am an independent contractor. I do not own the rights to the brokerage name ( s ) and the brokerage was not required to sign the advertising agreement. Advertising is a service and may also be considered " goods '' - ads are a consumable. On XX/XX/2023 XXXX XXXX confirmed XXXX had cancelled my agreement but they wanted me to pay {$340.00} for the ad they claimed ran in XXXX ( the month after the first confirmation of cancellation of the agreement ). 

In Exhibit E dated XX/XX/2023, XXXX XXXX contacted me via email, not only at my business emails but also at my personal email ( which had not been provided to anyone in the transaction in question ). In addition, XXXX XXXX copied someone named XXXX XXXX at her same company. MOST IMPORTANTLY : She also copied a complete stranger at the email XXXX. Within about XXXX minutes of my receipt of these multiple emails, I responded to XXXX XXXX advising her that she did not have permission to email me at my personal email address and that she had VIOLATED MY PRIVACY RIGHTS BY COPYING A COMPLETE STRANGER. See Exhibit F. 

I have been receiving numerous calls from various number from an affiliated company XXXX ( which came up as a XXXX ). To date, none of their callers have left a voicemail and their numbers have each been individually blocked. I am sure that the number of calls ( sometimes more than XXXX per day ) are in violation of collection guidelines. On XX/XX/2023 I also started to receive calls from TransworldXXXX. The calls from both XXXXXXXX XXXX TransworldXXXX continue. 
As you can see in Exhibit F, I disputed owing XXXX XXXX anything, let alone over {$3800.00}. XXXX XXXX left me a voice mail which I have not returned as I prefer to have any correspondence be in writing and she has not provided any information as to where she came up with a claim that I owe XXXX XXXX XXXX {$3800.00}. The last disputed amount was {$340.00} and the {$90.00} for the last payment they took for the digital ads. 

In summary, the contract was cancelled in XX/XX/2023. No ad should have run in XX/XX/2023 and there is no way I owe them {$3800.00}

Company response to consumer: Closed with explanation