Consumer complaint received 2020-12-01
Company: Aldridge PIte Haan, LLP
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XX/XX/XXXX - rec 'd garnishment order in the amount of {$3600.00} from Aldridge Pite Haan , LLP ( " Plaintiff '' ) and I did not dispute. XX/XX/XXXX - employer started taking the money from my paycheck. XX/XX/XXXX - last payment was taken from my check totaling the amount per the order, no problem so far. XX/XX/XXXX - Checked my credit report to see if it showed paid, I XXXX and it said it can take up to 90 days to show. I waited 4 months before checking my credit report again to see it had been marked paid in full. XX/XX/XXXX - To my surprise it is still showing I owe the full amount. XX/XX/XXXX - I first spoke with XXXX XXXX who was very snippy and rude. She said which debt are you calling about, you have a lot ( ps I only have 3 ). I was nervous and could not find the number on the order ( I gave her the court case number instead of the file number and said my bad ). I asked her if they had received any money and stated that they have not received any monies and now I owe over {$200.00} more ( it was XXXX something ) than the order lists bc of interest due to non-payment. She advised that this is still interest baring even with the garnishment. I asked how as the order does not state that. I asked if they would wave it when they saw everything was paid per the order and she very rudely said no. She said that they are allowed to charge the interest. I then said even though me and my employer did everything per the order, you are still trying to add more? I said so you except me to pay more when you and/or the court dropped the ball. She said there is nothing she can do as this is your debt. I spoke with my employer and they provided proof that last payment was made on XXXX to the court. I called the court and spoke with XXXX ( very nice ) and she stated that they had all the funds but the Plaintiff has not filed a disbursement of funds for the money. She also stated that they do not call the Plaintiff that is their responsibility. Called plaintiff again and XXXX was not as rude but snippy and said just about the same thing as XXXX ( she wanted to transfer me to XXXX since I had already spoken with her but I asked her not too ). She did say that the reason they had not sent the letter to the court is bc they had not been notified by the court the funds where there. I asked to speak with that department and she advised they do not take calls. I then asked to speak with a supervisor and she said she knows she will not answer the phone, I would have to leave a message, I said ok. Spoke with Ms XXXX Supervisor at Plaintiffs office and she in a nicer voice said 99 % exactly the same thing as the other two. The only difference was that she said nothing can be done until I paid the debt. I said I could send her the proof all monies were paid on time by my employer and she said that doesnt mean the courts have it. I then got upset, cried and said I need to get off the phone. XX/XX/XXXX - I received a doc that the a disbursement was filed and order was granted. XX/XX/XXXX - I received notice from my employee that {$50.00} had been return to them from the court. XXXX - I wanted to give the Plaintiff a few to get there stuff in order so gave them a month. When I called I spoke with XXXX, she originally said she was going to transfer me and I asked her not to ( I had a feeling I would get another VM ). I gave her my info and she stated that I still owe over {$300.00}. I explained everything to her and she said no I'm going to transfer you. Like I assumed would happen I got XXXX XXXX VM. As you can guess I am beyond upset about this!! I left a message and then tried to call back. No one ever answered the phone. I have paid all that was originally owed plus court costs and this debt should be paid in full. PLEASE HELP as I am so upset right now. I thought I was doing the right thing buy paying per the order and that is still not working. I know the amount listed in the order was my debit but come on this is craziness. I have paid this debt and would like my report to show that.

Company response to consumer: Closed with explanation