Consumer complaint received 2017-06-20
Company: MLD MORTGAGE INC
State: NC
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I contacted MLD Mortgage, DBA XXXX XXXX XXXX to see if I could secure a reverse mortgage in XXXX of XXXX. My loan officer was XXXX XXXX XXXX. ( He is no longer with MLD ) and XXXX XXXX XXXX ( who is also not with MLD, as apparently had a shakeup within the organization. I had been assured by XXXX XXXX and XXXX XXXX that I had been pre approved for a reverse mortgage, without a XXXX pending verification that I had no personal obligation on my deceased mother 's home. XXXX XXXX, who was most unhelpful, took over 9 months to acknowledge the I had no financial obligation for mom 's property. When I called MLD I discovered that neither agent was still with the company. I would be assisted by XXXX XXXX XXXX XXXX XXXX XXXX. I explained the situation to XXXX XXXX and he asked me to forward paperwork to him, which I did. I heard noting for a week and called him back. I left messages for him to contact me on several instances make sure he had received my emails. I heard nothing for a couple of days and called back only to find his mail box was full and I could n't leave a message. I called back and fortunately got a young lady who took my request for XXXX XXXX or a manager to call me back. Later that day I received a call from a XXXX XXXX ( sp? ) who claimed to be the Director of Sales and he informed me he would get to the bottom of the situation. A couple of hours passed and XXXX XXXX called me again stating that according to his chief processor, XXXX XXXX XXXX had informed him that I was never approved without a XXXX and that I was {$20000.00} short to be able to cover the XXXX. I was shocked. I was never notified of such a thing and was told I would have to start over, even though MLD had me in their database. I advised XXXX XXXX that the information he received from XXXX XXXX was incorrect. He said he would talk to XXXX XXXX about it, which he said he did. XXXX XXXX stated that the situation had n't changed even though I had emailed information as requested by XXXX XXXX and that the processor 's word was final. I asked if his company wanted to do business with me and he said unless my credit report had changed, NO. Later that day, around XXXX, XXXX XXXX XXXX and told me that XXXX XXXX was NOT the Director of Sales, and he ( XXXX XXXX XXXX would get to the bottom of it and called me back. That never happened! Both XXXX XXXX and XXXX XXXX were totally aware of the situation as they were the ones I dealt with initially. As both of them left the company, the only one still employeed there was XXXX XXXX. I was told by XXXX XXXX that she had try to train XXXX XXXX, as she ( XXXX XXXX ) was prone to losing documents and failed to do her job in a timely manner. And to boot, I received a letter from XXXX XXXX XXXX XXXX XXXX, XXXX on XXXX XXXX stating that they would be assisting me on the new loan # XXXX and title order # XXXX and that they would help me unless I procured my own attorney. I had sent a 6 page letter explaining my credit situation as I had an XXXX XXXX XXXX and ran up medical bills of over {$1.00} million with XXXX covering 80 %XXXX leaving me a balance to pay in excess of {$250000.00}. The letter satisfied XXXX XXXX and XXXX XXXX, at the time and I sent the remaining requested documents. I have copies of every document requested and will be more than willing to submit them to you, if you desire. I was advised by personnel at HUD to file this complaint and that I was treated unfairly, in their opinion. So, here it is. I 'm a XXXX year old man, unable to work due to medical problems and living on Social Security. I have exhausted my savings, 401K and borrowed money to keep afloat. I thought that with the Reverse Mortgage I would be able to stay in my home and maintain my financial recovery. Please forgive me for the length of this document, but I 'm trying to be as informative as possible. Thank you for taking the time to read and consider this appeal for assistance from your agency. Respectfully, I remain XXXX XXXX Mailing address : XXXX XXXX XXXX, XXXX, NC XXXX Home phone : XXXX Cell phone : XXXX email : XXXXXXXXXXXX

Company response to consumer: Closed with explanation