Consumer complaint received 2018-07-03
Company: Paypal Holdings, Inc
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NV XXXX RE : Forgery and Fraud and Thievery PayPal - XXXX and XXXX XXXX To Whom this Matter does Concern : Back in XXXX XXXX, I purchased a " car part on XXXX, which only cost {$11.00} '' however I cancelled the order at that point I had no issues the order was cancelled with no problems, in about a week I noticed another debt to my account of {$1300.00}. I NEVER ORDERED THIS MERCHANDISE FROM THIS VENDER ( XXXX XXXX ), It became apparent THEY XXXX XXXX HACKED/ STOLE MY DATA and passed it along to their partner company ( XXXX XXXX AND XXXX XXXX ) created a FRAUDULENT PURCHASE from my stolen info and accessed my info TO MY XXXX and PAYPAL ACCOUNT STOLE THE INFORMATION, CHARGED IT TO MY PAYPAL ACCOUNT THEN DEBITED MY XXXX BANK CARD THAT WAS ASSOCIATED TO THAT ACCOUNT - I did not order these products and it happened right after the car part was ordered on XXXX WHICH XXXX XXXX used to XXXX funds. MY SSA CHECKS ARE DEPOSITED INTO THIS ACCOUNT Original delivery receipt # From XXXX : XXXX XXXX XXXX After the Fraudulent sale was contested, and the sale was reversed - a week later the computers showed up at my XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and was inadvertently accepted. Unfortunately the proprietor was unaware of the fraudulent activity / transaction. 

FRAUDULENT ADDRESSES : XXXX XXXX XXXX XXXX, XXXX, SC XXXX - No Record on file ( Not a Corporation ) must search dba, and in SC its not mandatory to file a dba XXXX XXXX C XXXX XXXX XXXX., XXXX , AR XXXX - XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX., XXXX, AR XXXX - XXXX Website Registrar HAS OFFERED them HIDDEN BY THE COMPANY so that you / a dissatisfied customer can not locate the party or parties of interest in order to serve and then sue the proper individual/s NOT REMINISCENT OF An HONORABLE COMPANY one has to sue them to lift the veil to the company ownership SUE THEM ... 

The Beginning of the FRAUDULENT TRANSACTION This MY XXXX account was hacked. Then by means of it and through that account - I don't have or use except for the car part on XXXX for XXXX, which was cancelled ( no further problems with the car part cancellation ). Now the XXXX XXXX   won't lift a finger to remedy the fraud and return my money, leaving me and my account in a world of hurt ; my Insurance, car payments, LIVING EXPENSES ( ALL MY SSA CHECKS are made directly into this account ( info in complaint ) through this account Players, Victims, ENABLERS in the Fraud They ( XXXX XXXX ) has left the remedy in the hands of the XXXX XXXX ( the perpetrator in the offence ) and myself to fix. My question is why would they have any such interest in fixing the fraud, when they stand and to date have profited by such fraudulent activity. 

PAYPAL AND XXXX They seem to have noticed the FRAUD but only notified me, TOO LATE for me to protect myself ONLY SENT an email notifying me of the unusual activity in my accounts, which was already too late the XXXX XXXX did not stop the TAKING Of my FUNDS FOR A/ THE FRAUDULENT TRANSACTION. Paypal and XXXX were both alerted and I confirmed to both companies that there was INDEED FRAUD THAT HAD TAKEN PLACE and that both companies had been and allowed my account to be hacked and merchandise was easily and fraudulently ordered, sent to my mailing address ( which gleaned from both XXXX and Paypal ). Also both companys promised protection and restitution i.e., no harm and or no fault would come to the this end user. They continue to prompt me to update my banking information, at this point, I will not update my information and provide this suspect hacker with any means to further bring me financial harm and reuination. On XX/XX/2018 while on the phone with XXXX XXXX the rep explained the delay was taking so long was XXXX ADMITTED THAT A PROBLEM has occurred with their ordering system. an that was why the refund had not taken place as stated. 

REFUNDS The company ( XXXX XXXX ) - CONTINUE EVADING MY REFUND THEIR DOMAIN expires on XX/XX/XXXX - I suspect they will not renew, cease to exist and disappear without refunding a dime of the money they stole. The hint is that on every open transaction has a expiration date of XX/XX/XXXX - its becoming obvious that something is VERY WRONG! They promise 24 to 48 hour refunding, but then they roll it out to 5 to 7 days once they get the merchandise back. The package delivery was checked and confirmed, Day 12 and counting down - XXXX XXXX states on their website that once the merchandise is returned they will issue a refund of my funds it never happened, neither XXXX or Paypal have stood up to this defrauder and neither company has honored their security and or refund protection policies. Both have been notified and neither have stepped up to protect or make the/this consumer whole. Therefore I strongly recommend that one give very seriously reconsider doing business with or through any of these entities in the future and file complaints with the appropriate authorities. Im extremely suspect that this company ( XXXX XXXX ) operates so borderline ethically, I would consider them a criminal financial XXXX organization, i.e., Where are they getting the merchandise, Where are they getting the money to buy it, Why do they not refund people money when they followed all the prescribed policies and follow the return and refund instructions to the letter and the company continues to skirt the law and abuse the public trust. ( read the notes therein ) Feel free to view the fraudulent guise of a legitimate company as they continue to hold our the hope of getting restitution and compliance with their return and refund policies. 

They LOST or conveniently misplaced RETURN ( RMA ) LABELS - Claims But then they misplace the labels and not even knowing where or who issued the rma labels, I SURMISE ANOTHER RUSE TO KEEP THE MONEY THEY STOLE BY offering an excuse why they cant or havent yet returned my money, ego partially refunded STATEMENTS see THEY SEEM TO HAVE DEVELOPED AN ARTFULLY CONTRIVED SYSTEM FOR KEEPING THE MONEY THEY STOLE BY evasively offering excuse after excuse after excuse about why the client hasnt received their refund in hand.. My guess is that they continue this ruse until they decide to fold or close down the operation and disappear with the victims HARD-EARN MONEY AND NOTHING BUT DEAD ENDS. 

I might add this crime was perpetrated against a XXXX XXXX citizen with very limited income, who would never submit to such a high price purchase on my limited income, for such a frivolous purchase. Fraud  is fraud regardless, and thus company is the worst here 's the have they continue to perpetuate on meXX/XX/XXXX11 days after they got their merchandise back from me. Still I havent received anything back i.e., my refund of XXXX from them, Paypal or XXXX nothing but bogus comments ( stating that the money is refunding it has not been refunded ) and or partially refunded, etc., again they have the merchandise and kept the money {$1300.00} It is CRIMINAL AND SOMEONE SHOULD PAY BACK THE MONEY STOLEN AND someone, if not all of these crooks SHOULD GO TO JAIL- THESE THIEVES HAVE PUT ME IN A VERY DISPARATE SITUATION AND RENDERED MY DURESS - by putting me in now been put in harm 's way, as my car payment, dental and doctor plus our prescription drugs and car insurance payments come directly through this account and will be put in severe jeopardy if not put straight Any rate XXXX XXXX  the perpetrator of the fraudulent incident, followed up by sending me two laptop computers associated with the fraud   in my opinion to give the theft the color of legitimate - it was not it was fraud from the get go. Now the company XXXX XXXX is stating that they will not be returning my refund for 7 days, another bit of Fraudulent activity and a departure from their normal policy Of 24 to 48 hours to process my refund of my XXXX stolen money. Another problem was in contacting customer service to get an update on the status of my claim for a refund. It took them :40 minutes to get on the phone and give me the bogus 7 day return quote Assistance Please, P.S. ALL MY FEDERAL SSA MONTHLY PAYMENTS ARE HELD IN THE ACCOUNT THESE TWO COMPANIES HACKED INTO Thirteen days after they said I would get my stolen ( only way I can describe their actions XX/XX/XXXX - Asked of XXXX XXXX-Where 's my refund? Do I need to go to the government authorities in order to resolve these issues I have with you, your company - From what I see your handling this matter in the most unprofessional manner, borders on dishonest, smells like a scam and a highly sophisticated means to scam the public XX/XX/XXXX - I was told that their system WILL NOT ALLOW a refund to my account, the account where they generated the fraudulent sale and or purchase. Their suggestion that I REMOVE MY BANKS REQUEST FOR PROOF OF REFUND - I cant and have been advised NOT TO DO SO,. 

P.S. Your Customer service put me on hold for over 30 Minutes, said they were going to transfer me and left me hanging on the phone. Strongly believe paypal was a use as a flow through to commit the fraud Something is seriously wrong with this company and their activity they should investigated, they do this often from what I found in my limited research CONTINUED FRAUD : They continue to fail to refund my money {$1300.00} one excuse after another, My bank claim in place and they tell me, they cant refund my money, while to bank claim is in place? They want me to remove my complaint to the bank, have the Bank remove the claim and in ANOTHER 5 TO 7 BUSINESS DAYS THEYLL REFUND MY MONEY - the claim has been ongoing since XX/XX/XXXX and no resolution in site. 

PayPal, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX PAYPAL , INC . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX POSSIBLE RICO SCAM Addendum XX/XX/2018 Other suspect actors Primary : XXXX XXXX XXXX Suspicious XX/XX/XXXX XXXX Ordered but then cancelled car part order. Believed they are owned by the same owner and shortly after the car part order was cancelled the computer orders were placed.

Company response to consumer: Closed with explanation