Consumer complaint received 2019-06-14
Company: Shellpoint Partners, LLC
State: FL
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Please know I take my home responsibility very serious. This is the house that we built. We worked very hard to get it. it Keeps us safe from the storm our safe heaven My mother, my sister, my daughters, my sons, my grandchildren and future. My husband. We cant take it with us but you want take it from us! 

My complaint is my mortgage is a fraud, This is the 3rd time Ive asked for Shellpoint to provided me with legal documents that shows Shellpoint Mortgage Servicing has legal rights to service and legal standing to foreclose on my home. A welcome letter is not a legal document. 

The XXXX XXXX XXXX website : XXXX XXXX XXXX indicates XXXX XXXX XXXX XXXX as the servicer. MIN : status inactive. Investor : XXXX  XXXX XXXX XXXX XXXX  XXXX. No mention of Shellpoint Mortgage Servicing at all. An incomplete audit was given, in Shellpoint words " an accounting of funds ''. It is necessary for Shellpoint to provided a full securitization of the loan from the time it closed to the time it entered into Trust. Also a complete XXXX analysis Reports of the entire loan. 

I demand Shellpoint Mortgage Servicing to cease and dismiss all action on my home. And furthermore prove in their words " Shellpoint is not the owner of the debt and is servicing the debt pursuant to the loan agreement and applicable law '' By what law does Shellpoint have the authority to service my loan and the legal standing right to threaten foreclose? 

For the ones who are working for this Company this is not your fight. These are people homes who have worked hard its been enough people don't want to see us get ahead but than they use you to do the dirty work. we are talking about mothers, fathers, grandparents, children and other relatives. Why are we letting them take for us. 

This property have been paid for and the investor have received their share. Shellpoint please provided the full account of the loan. The copy of an The Assignment of Mortgage provided by Shellpoint is also a fraud it consist of robo signing which is illegal especially in a court of law. Name Examples : XXXX XXXX and XXXX XXXX they don't exist. Refer to Website : XXXX XXXX   XXXX no seal of acknowledgement was attached to the Assignment. They also filed the paperwork a year after the Notary Commission had expired. It to many variables which cause this loan to be a fraud. 

Note on Attached Documents Description of property on pg. 3 of 18 located in XXXX XXXX county. We reside in XXXX XXXX XXXX County Quick Claim Deed. Forged ignatures and why would be both need a quick claim deed if the home is in both XXXX XXXX and XXXX XXXX 2 Different Mortgage Satisfication 1 witness signature. Just to name a few. Keep looking you'll find others to many to list. I warrant and will defend the title to my property against all claims and demand to any encumbrance of demand.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation