Consumer complaint received 2020-10-28
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Im filing a complaint against fifth third bank. Ive Had a personal account with them and they decided to close my account out of the blue as XX/XX/XXXX which is false because I had a Positive balance of XXXX in it on that date. XX/XX/XXXX I got the alert that my balance was negative. My account was in good standard. They decided to force an outrageous amount of XXXX in my Personal checking account causing It to close. Which thats false information reflecting and will effect my credit/ and I wont be being able to bank anywhere. I received a XXXX SBA loan XX/XX/XXXX for my XXXX XXXX that I just decided to get EIN # for on XX/XX/XXXX to further my business that Ive had since XX/XX/XXXX. I plan on opening my business account with Fifth third But decided to change my mind after one of their employees decided XXXX  discriminate me red flagging my account because of the loan I had in my personal account that the bank accepted it. I came to get a XXXX XXXX XXXX that Corporate told me to do, due to me losing my debt card which she questioned me about the funds inside my account. I explained to her that I do have an business and would be opening account once my paper work came back from the state. She refused and lied and said they dont give XXXX XXXX out and offered me a atm withdrawal card that I never used because I didnt need it. I called the Corporate number back to let them know the situation. The branch manager decided not to speak to them about the issue and let them know my account was being investigated and they have a right to refuse services to protect the bank. So corporate office let me know that none of that is true and for me to go to the location where I open my account and they would be able to give me the card with out a problem. This happen XX/XX/XXXX .They gave me the XXXX XXXX XXXX with out a issue On XX/XX/XXXX. I also brought a copy of my identification number but they needed the official documents And explain to me how the business account works. Also I didnt continue to open the business account due to the fact you had to have a high balance of XXXX in the account. Due to my business being slow /COVID being a big impact and having XXXX XXXX XXXX and currently being XXXX XXXX XXXX it slowed me down from being able to run the business successfully. So I decided it wouldnt be smart to open the account and risk getting slapped fees at the moment. The President from the Branch branch Personally call me after hours on XXXX XXXXto apologize about the way his employee handled me rudely, he went in my account without my permission and was able to let me know that I was able to get my XXXX XXXX XXXX from another bank and started talking About the loan I told him the loan had nothing to do with anything I lost my bank card and needed a XXXX XXXX  until I was able to receive my new bank card. He apologize once again and email me his contact information and let me know if I need anything from that location that I could personally contact him and work strictly through him. I told him I dont know about that Ive never been mistreated like that ever and I feel uncomfortable returning. When closed I requested for management to call me back to explain to me what was going on. They let me know they decided to close my account because the loan was for a business loan which I have and it cant be in my personal account after they accepted the loan back in XXXX never ask me for my business certificate or anything and decided to close my account without any letters, contacting me Nor asking me any question or proof about my business Loan, nor does fifth third bank state that I had to have a business account with Them in order to receive the loan. Theres a lot of small businesses that work out of their personal accounts until revenue is consistent then they open a business accounts. So they put that ridiculous - balance on my account to force it to close. Unacceptable, unfair and unprofessional that is. Ive been having problems every since the employee mistreated me and red flagged my account for no reason. I have the proper paperwork to provide upon requested.

Company response to consumer: Closed with explanation