Consumer complaint received 2021-04-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I have been trying to close on a refinance since XX/XX/XXXX with Bank Of America. Today is XX/XX/XXXX and still dealing trying to close. What I thought would be a quick and smooth transaction has become my worst nightmare. My XXXX XXXX has been up every single day because of the stress of having to deal with this ordeal. I have a car loan with them so I thought this would make things even easier since I am an exemplary customer but in the contrary it has been the WORST possible process I have ever dealt with. So much that I do not recommend anyone to do business with them EVER. I have felt so badly mistreated that I feel there is something else happening. I have over XXXX credit score, I make well over XXXX, my credit to earning ratio is also low so why all the mistreatment? I almost felt this was because I'm XXXX doing better than the average person. Underwriting process was horrible I was being scrutinized by something like a XXXX payment like if I was a criminal. I would provide evidence of all transactions via my banks tool on the website, It was not enough for them I created PDFs, snapshots everything imaginable until it was finally accepted. Then Proof of work I used my companies HR tool that generates an official letter regarding a process an employee is going thru. We'll this was not good enough for them they had me get someone from HR ( HRs direction was to use their tool XXXX  because that's what everyone uses and accepts ) to physically talk to them and verify that I did work for the company. As if HR has the time to be doing this for each employee? I thought this was 2021. After that was done I thought I would finally be done with all this. but that's not the case It has taken so long I had to once again provide bank statements after that I had finally gotten a date for the notary to come out to the house and sign all documents, which it happened notary came out I signed what had to be signed and praised the lord that it was over. But that was not it. to my surprise now my wife needs to sign even though she's not in the loan. Something about it the law in Texas that she has to sign for the title. So fine I'm ok with that should be something quick right? we'll not according to Bank of America. New set of closing disclosures have been provided which I though would be the same since I had already singed them and we just need my wife to sing just for the title since she has nothing to do with the loan. but to my surprise the loan amount has increase and cash to close has also changed XXXX. So now I'm once again in the Limbo my monthly payment was due on the previous bank I did not pay it because the payment would now come in the new mortgage but since we still haven't closed I have no clue now were I stand. The only help I have really received has been by my loan advisor ( he should think about changing companies ) he has tried so hard to help me close this out but something some other people are just a roadblock

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation