Consumer complaint received 2018-01-17
Company: U.S. BANCORP
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I have had my XXXX XXXX Credit Card for two years now ( US Bank currently owns them ). I 've made many of my monthly payments not only on time and early but multiple payments ( 2 ) per month, which are around $ 100- {$200.00} each. Where the minimum required is around {$30.00}.

In a day where we have apps for everything, I now pay everything with an app. and with no fault other than my own I somehow missed 1 payment with my XXXX XXXX  CC. At that time my balance was around 90 % of the card, I think I owed around {$2600.00} and the limit was around {$2800.00}. In all my other Credit Card apps when you payment is due the app prompts you. When you are past the payment date it warns you. XXXX XXXX does n't do either. Now I know it 's my job to now to make my payments on time, but you could go months and the app will just move the payment date to the following month giving you the implication that you have made this months payment.

So back to the point. on XX/XX/XXXX when I realized I missed my XX/XX/XXXX payment I called customer service right away to bring the payment up to date and apologized that the app was n't very clear about payments. Now without my permission US Bank pulled my credit and determined that my credit cards were all to close to the limit on XX/XX/XXXX. and as of XX/XX/XXXX reduced my credit card limit to {$1200.00}.

Now I was buying presents among other things for the upcoming holidays, which I feel is very unfair all without my knowing. I did n't authorize them to pull my credit soft or hard.

From the time I called on XX/XX/XXXXtill XX/XX/XXXXI took that card from 92 % full at {$2600.00} balance to a balance of {$600.00} which is 20 %. Yet they decided to drop my credit by over have.

Every year I get my bonus and I put that towards my credit cards. I received my Bonus just like normal this year and applied to all my credit cards in the month of XX/XX/XXXXwhere all my credit cards except for 1 out of 6 are all under 30 %. I called and tried to talk to US Bank who owns XXXX XXXX, to try and have them explain why one missed payment with all of my double payments over the two years, plus the activity following the missed payment. Which was me paying down {$2000.00} dollars in less than 30 days would result in having my cards credit limit being dropped by over half.

I cant understand why one missed payment would result in this ...? I could see if I missed one payment, then the following two months were paid on the XXXX day almost 30 days late. But nothing like that happened. I called an apologized to a supervisor there, I mean who does that? No one. I just dont feel that is just.

If that is n't brought back up to the original credit line, then moving forward I will no longer carry a balance on the card, and will avoid US Bank with all costs. I do n't feel this is a good way to do business.

Lastly they gave me an excuse that I had something in collections when they pulled my credit, which was a complete lie.When doing a credit check on me, I do have 1 Derogatory Mark that shows up. But when you look at what it is, it 's my BK from XX/XX/XXXXwhich was there when I applied for the Credit Card. I did have a BK almost 9yrs ago when I lost my job in the great recession. Currently I own my own home and have paid of two vehicles since that BK.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation