Consumer complaint received 2017-11-27
Company: Radius Global Solutions LLC
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
The first call I received was on XX/XX/XXXX. Today is XX/XX/XXXX. I have received a call every weekday, twice a day, since. The second time they called, I answered and they informed me that I had a medical collection that was due in the amount of {$130.00}, from early XX/XX/XXXX. I asked her for a paper bill and informed her that I would pay the debt in full once I receive the bill. She was happy to take down my address and informed me the bill would be sent out, this was the second call I had received that day so i asked that I not receive anymore calls. The next day I received another call from the same company asking about the same collection. When I informed her of the conversation I had the previous day she grew very upset and told me that I do n't need a paper bill. That I know I had visited a hospital in XX/XX/XXXX and did not need a bill to verify that I " Owed the doctors money. '' So I told her that I had health insurance at the time so i need to verify with them that the amount they are claiming I owe is the actual amount my insurance company did not cover. She said that i dont need to verify anything because " i know I had a bill and chose not to pay it. '' I told her that I have never received a bill from the hospital or anyone else about this. She then repeated my home address back to me, I verified that was my address and informed her that she only had it because I gave it to her colleague the day before. This seemed to make her even more upset. She told me that if I paid the bill then and there that they would not report the debt to my credit report but if I waited for the paper bill then they would report it and it would have an extremely negative affect on my credit score. I told her that i work in the banking industry and deal with credit reports every day. I let her know that a single medical collection would not have that large of an impact on my score, so I was not worried and was still going to wait for the bill. She told me about how long she has worked for her company, and all of her experience with credit and how she knew it would severely impact my score. She again she requested my payment details. At this point I was fed up and informed her that i have already requested a paper bill, have already requested not to be called, and would satisfy the debt when i receive the bill. I hung up the phone. I received another call from the same company later that day and did not answer. So they changed tactics. They began calling my bosses personal cell phone. The first call my boss received was on XX/XX/XXXX. They informed my boss that they were a collection agency and wanted to speak to me about satisfying a medical debt which had gone into collections. My boss informed them that she had absolutely nothing to do with my debts and asked that they not call her back. Since then they have called my bosses personal cell every weekday, up to three times a day. Today my boss was fed up. They called her again and this time she put me on the phone with them. They informed me that they were trying to satisfy a medical debt from XX/XX/XXXX, in the amount of {$130.00}. I was furious. I told her that she has been calling my bosses phone over and over again even though they asked that her company stop nearly two weeks ago. I asked for a supervisor. The supervisor told me that they would remove my bosses number and make sure i am not called again. Needless to say I received another call from the same company just a few hours later. It has been weeks and they have completely failed to provide me with a paper bill while at the same time embarrassing me with my employer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation