Consumer complaint received 2020-05-06
Company: BANCO POPULAR DE PUERTO RICO
State: PR
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have several complaints about Banco Popular of Puerto Rico I will start with the most recent, Banco Popular of Puerto Rico closed my Business Acount XXXX that I opened it in XX/XX/XXXX and be managing since that date. I noticed somecharges on XX/XX/XXXX that I did not authorized and I reportedonXX/XX/XXXX in Banco PopularLocation XXXX XXXX TheyXXXX the associate that perfomed two claim that day told me that I have to go to other ocation where I opened the account to resolve the issues I explained to her in the best way that I have transportation problem and it is not possible I am located 85 milesaway from thatlocation and I went to my location they did not want tohelp me they are discriminated with me with my gender and funds on the account. She perfomed two clains and gave me copies of the transaction claims and receipt. Someone my neighborn that isthe actual partner of my exboyfriend is continuously entered to my home and steal my documents and properties to identity theft I already reported to police and Agent XXXX didnot want to gave me incident report number and did not want to do nothing due to discrmination by gender, by age, by " disability '' that I did NOT have, they harmed my reputation and I suffered many damages and lost due to that situation. The thing is that Banco Popular closed my accounts because I did not entered since XX/XX/XXXX and they continuoulsy charge me {$4.00} per day due to the transactions that I did NOT make and did NOT authorized and put the account on negative and making extra charges for not sufficient funds since XX/XX/XXXX. I said I did not authorized any transacton neither I request closing the account. I called severaltimes to customer service and try to initiate the online banking because I did not remember login information, they did not want to reopen, and because I forgotATM pin they did not want to reopen because said the charges total are like {$350.00} on XX/XX/XXXX but they opened my other checking account XXXX and it is in negative again. I have to moved from account XXXX to XXXX because they opened a reserved accountthat I DID NOT request and making transaction, making charges and payments and took {$390.00} that Ihave onmy account frodeposits and other transactions and they deleted the transaction from the statements, they are deleted all types of transactions for both accounts, and it happensinpreview accounts that i have with them before my divorced. The situation operate the following the deleted the trasaction and keepthe money and did not pay to the person or company that i make the payment, then send people to mylocation to steal any eveidence that I have for the incident, and they perfomed these actions per years. Now I am certainly sure that they are doing all these. I need that they opened my business accounts, I have registered withlocal taxes goerment agency here, also with XXXX, it is a ver bad situation I need to askfor aidsin this disaster and can't access to my informationtalked to two managers and both women discrimante against me like I didnot deserved have an business account open and because i was without make up in my excersice outfit, and in my bicycle. And Iheard many thing to other customers that went that day to XXXXLocation to tried to resolve during the disaster and she the manager treated very bad, discriminatedwith veterans andwith oldpersons and with me, the I call to XXXXlocation and talked to XXXX XXXX and the same situation she did not showed any respect to me she discriminatedwith meby my gender and my voice and she told me lies, told me that she willcall next day and provide me all the statements and she didnot call me to this date and sent several emailsand they did not want to open my account. They Banco Popular of Puerto Rico isstealing my money and discrimianted with me and pretend nowtocover everything and I manged on thosedaccounts more than XXXX since XXXX XXXX, and I lost everything and allmy properties are with them and they accessed to all my account without my concern anuence. I need theyreopen my account XXXX as reopen my account XXXX, becauseboth I used as my business and I need access tomy information. I knowthat they can't closed my account I have accounts on other locations and the institutions did notclosedthe accounts, and not clsed in the middle of a disaster.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation