Consumer complaint received 2022-02-19
Company: Sentry Credit, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My name is XXXX XXXX and I need help with incorrect reporting made by Sentry Credit Services. My sister, XXXX XXXX, and I rented a house for my XXXX mom in XXXX for $ XXXX from XXXX XXXX XXXX XXXX XXXX It was managed by XXXX XXXX XXXX. At the time I also lived there with my mom. When we first moved in, my sister had to remodel pretty much the whole house because it wasnt in the condition suitable for my moms health, and they told us they dont do much in regards to even painting if need be, so we did it all ourselves. We spent a lot of money making the house way nicer than it was before we rented it. Which was not the real issue. The next year I got married and moved out. I made XXXX aware and they did nothing about removing me from the lease, in fact they kept auto renewing it, even though my sister brought it to their attention many times. My sister continued to pay rent for a couple more years and they also had plans to purchase the house, as it was option in the lease, however the company my sister was working for, closed down, and therefore was she laid off. It became difficult for my sister to keep up with the high increases of the rent, so she decided with the attorneys that she would vacate the property at the end of XXXX of XXXX. The attorneys had her sign an agreement that she would not owe further after what was negotiated among them in court and she would free to leave. She had only small debt of the late rent she owed and they told her she can make payments monthly. My sister and my mom moved out as agreed, and she made payments to the past rent, but a few months later, she found a collections account for money owed to XXXX from Sentry Credit Collection Services. XXXX has also sent her letters that she owed several XXXX dollars ( $ XXXX ) which consisted of future rent for the following year, because they said she was on auto renew starting in XXXX, and were not told of her moving. This of course was not true, because the ones who made the agreement with her, were the attorneys for the landlord themselves. The list of fees also included bogus charges such as failure to put in light bulbs in some of the light fixtures ( untrue ), repainting touches ( ridiculous because we were the ones who painted to begin with ), they also charged a fee for cleaning, which was bogus because we cleaned the house so well it looked brand new when we left. It was professionally cleaned by a company and we took videos of the house when we were leaving so we have proof. When my sister immediately contacted them and Sentry to complain, but they did nothing. She then spoke to an attorney woo advised her to request all her communication records from XXXX, which she did, but did not receive anything except for the payment history. She once more requested the communication log history, but they failed to supply it. Her attorney also advised that she contacts the CFPB, which she did and, you shortly after, the account came off her credit report. Today, the same amount was put on my credit report. I wasnt even living there at the time so it doesnt have anything to do with me, and even if I was, the amount is not correct and was not at all investigated by Sentry or XXXX as it should have been. I am in the process of buying a house of my own and now this will make it impossible. I kindly request your help in investigation this matter so its removed from credit report ASAP. I greatly appreciate your time and thank you in advance for your prompt attention to this immediate matter. Please feel free to contact me with any questions at XXXX or by email at the email address listed below. 

XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation