Consumer complaint received 2020-02-02
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
American Express Serve did not return my refund. I need my application fee returned. 

XXXX Refund of XXXX  application fee Inbox x XXXX XXXX XXXX  ( 19 minutes ago ) to me A refund has been processed and will be applied to your credit card within 3 business days. The original payment receipt number XXXX was made on XX/XX/XXXX at XXXX XXXX in the amount of {$120.00}. 
Charged twice for XXXX  application fee. 





XXXX, XXXX XXXX Fri XX/XX/XXXX XXXX XXXX  XXXX XXXX ; Chancellor XXXX XXXX XXXX ; XXXX, XXXX Dear Ms. XXXX, Thank you for your quick response. 



Please confirm that you have not begun chargeback proceedings with your financial institution. 



Once we have that confirmation from you, we can start the refund process. 


Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel : XXXX XXXX : XXXX From : XXXX XXXX XXXX On Behalf Of XXXX XXXX Sent : Friday , XX/XX/XXXX XXXX XXXX  To : XXXX, XXXX XXXX ; Chancellor XXXX XXXX XXXX XXXX Subject : Re : XXXX Application The financial institution needs a confirmation number first. The application was rescinded and did not receive a review. 



XXXX Chancellor I'm a previous XXXX  applicant who submitted application content. However, my XXXX  application is withdrawn and it is unreviewed. According to the representatives, my application was rescinded and I request a refund for the XXXX USD. 



I requested a refund on XX/XX/XXXX " Refund Request Re : XXXX Closed : Fwd : Receipt XXXX, XXXX XXXX Fri XX/XX/XXXX XXXX XXXX  XXXX XXXX ; Chancellor XXXX XXXX XXXX ; XXXX, XXXX Dear Ms. XXXX, Thank you for your quick response. 



Please confirm that you have not begun chargeback proceedings with your financial institution. 



Once we have that confirmation from you, we can start the refund process. 


Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel : XXXX XXXX XXXX XXXX From : XXXX XXXX XXXX On Behalf Of XXXX XXXX Sent : Friday , XX/XX/XXXX XXXX XXXX  To : XXXX, XXXX XXXX ; Chancellor XXXX XXXX XXXX XXXX Subject : Re : XXXX Application The financial institution needs a confirmation number first. The application was rescinded and did not receive a review. 



XXXX Chancellor I'm a previous XXXX  applicant who submitted application content. However, my XXXX application is withdrawn and it is unreviewed. According to the representatives, my application was rescinded and I request a refund for the XXXX USD. 



I requested a refund on XX/XX/XXXX " Refund Request Re : XXXX Closed : Fwd : Receipt You replied on Fri XX/XX/XXXX XXXX XXXX  Reply all Forward More actions XXXX, XXXX XXXX Fri XX/XX/XXXX XXXX XXXX Dear Ms. XXXX, Your message to Chancellor XXXX was forwarded to the Graduate Division for reply. 



I understand that you wish to withdraw your application to the XXXX in XXXX | XXXX XXXX and to receive a refund of the {$120.00} application fee. We would be happy to consider this, but please let me know if you have by any chance opened a chargeback complaint with your bank. 



Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Quickly browse XXXX  programs at the XXXX XXXX XXXX XXXX XXXX . Meet XXXX faculty, learn XXXX  school admissions requirements, ... 

XXXX RE : XXXX Application You replied on Fri XX/XX/XXXX XXXX XXXX   XXXX, XXXX XXXX Fri XX/XX/XXXX XXXX XXXX  Dear Ms. XXXX, Thank you for your quick response. 



Please confirm that you have not begun chargeback proceedings with your financial institution. 



Once we have that confirmation from you, we can start the refund process. 


Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX Graduate Division XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel : XXXX XXXX XXXX XXXXXXXX RE : XXXX Application You replied on Sun XX/XX/XXXX XXXX XXXX  XXXX, XXXX XXXX Sun XX/XX/XXXX XXXX XXXX  Dear Ms. XXXX, If the chargeback process is ongoing, we are unable to refund the application fee as the bank is already crediting you for it. 



If, however, you stop the chargeback and provide information that your bank has not credited you for the disputed amount, XXXX will refund the {$120.00}. 



Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX Graduate Division XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel : XXXX XXXX : XXXX RE : Refund The message sender has requested a read receipt. To send a receipt, click here. 

Reply Reply all More actions XXXX, XXXX XXXX Mon XX/XX/XXXX XXXX XXXX   Dear Ms. XXXX, A refund of the application fee has been requested ; it generally takes from two to four weeks from the date of the request for the refund to be sent. 



Sincerely, XXXX XXXX XXXX Diversity, Inclusion and Admissions XXXX Graduate Division XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel : XXXX XXXX : XXXX From : XXXX XXXX XXXX On Behalf Of XXXX XXXX Sent : XXXX  , XX/XX/XXXX XXXX XXXX  To : XXXX Cc : Chancellor XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX , XXXX XXXX ; XXXX ; XXXX Subject : Refund Department of Fair Employment and Housing Seal The department of education and Civil Rights are carbon copied to the email message . I'm a previous applicant of XXXX. I paid a fee of XXXX USD. However, my application was not reviewed. I requested a refund in XXXX. They have evidence of that, but the financial institution did not return the XXXX USD. I contacted the chancellor. I spoke to the financial institution who said that XXXX or Financial Aid made zero attempts to return the funds. 



I understand the XXXX processes about sending refunds, I adhere to policies, but I request assistance in having my money returned as soon as possible and preferably within 1-3 business days. 



XXXX XXXX XXXX XXXX University Idaho XXXX XXXX & XXXX. XXXX XXXX  XXXX XXXX XXXX XXXX, XXXX. 



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Company response to consumer: Closed with monetary relief