Consumer complaint received 2022-10-19
Company: AES/PHEAA
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
AES response reads that my loans are not FFELP loans. However, according to past correspondence I've received directly from AES, they ARE FFELP LOANS and hence, DO QUALIFY for consolidation. Please see below pasted email from AES. 

AES themselves told me that my loans are FFELP loans. Please reopen this case and have AES explain why they told me in this email that my loans are FFELP loans and now a month later they tell me they are not? 

Please read this email statement from AES below. They ARE FFELP loans according to AES in XX/XX/XXXX. Second paragraph. Second sentence. Right before I applied for direct consolidation.

American Education Services XXXX Unsubscribe To : XXXX Wed, XX/XX/XXXX at XXXX XXXX American Education Services Biden-Harris Administration 's Student Debt Relief Announcement The White House announced on XX/XX/XXXX, that federal student loan debt-cancellation is being provided for loans held by the U.S. Department of Education ( ED ) . Pell Grant recipients may receive up to {$20000.00} in debt-cancellation and non-Pell Grant recipients may be awarded up to {$10000.00}.

Private student loans are not eligible for this debt relief plan. We are working with ED to determine how this announcement may affect your commercially held Federal Family Education Loan Program ( FFELP ) loans serviced by AES ; however, we do not have further information at this time. 

We are currently experiencing heavy call volumes due to the announcement and appreciate your patience while we wait to receive more information regarding this debt relief plan. We encourage you to subscribe to receive updates relating to this announcement at ED.gov/subscriptions and visit StudentAid.gov/debtrelief for specific up-to-date details. 

In the meantime, there are other loan forgiveness options that your FFELP loans may be eligible for. 

Limited PSLF Waiver On XX/XX/XXXX, XXXX announced certain improvements to the Public Service Loan Forgiveness ( PSLF ) program, which includes waivers of certain program requirements that will be available through XX/XX/XXXX. For more information, please visit StudentAid.gov/pslfwaiver. 

XXXX Program Changes On XX/XX/XXXX, XXXX announced several changes to the Income-Driven Repayment ( XXXX ) plans to include adjustments to borrowers accounts, several one-time forgiveness actions, and new policies relation to federally held federal student loans. To learn more on how you may benefit from this limited IDR opportunity, please visit StudentAid.gov. 

Please do not reply directly to this message. Instead, contact us with any questions. 

This informational message has been sent to you based on your existing relationship with American Education Services. If you are not the intended recipient or received this email in error, please contact us and then delete this email from your system. 

Beware of Scams! 
Don't fall victim to debt relief scams. Learn more about how you can protect yourself from these companies. 
American Education Services XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX Consumer Access Visit XXXXXXXX for state and federal consumer advocacy resources. 

If you are a Massachusetts ' resident and have additional questions or concerns about your student loan, you may contact the Massachusetts Student Loan Ombudsman at XXXXs or call XXXX. 

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You may have already requested to unsubscribe from emails not specifically related to your account. Please note, you are receiving this email because it is an important message about your loans.

Company response to consumer: Closed with explanation