Consumer complaint received 2018-12-28
Company: CASHCALL, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
I have requested several times for Cashcall ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) to report this account accurately with a close date or remove it from my XXXX  credit file with no response. It wasn't until I filed a complaint with the XXXX, that Cashcall responded to the XXXX  directly, but refuses to contact me directly concerning a close date on my credit file. Cashcall responded with a history of the account opening and a failure to pay and the statement : " The account has not been paid in full the closed date would not be reflected in the close date section ''. Cashcall had no reason to ask XXXX  about a close date since Cashcall is the one reporting the account. I have repeatedly spoken with XXXX  about this issue. XXXX   give a different response from Cashcall. XXXX states, Regardless of the account not being paid in full, by law the FCRA ; Cashcall must report the account accurately or remove it. XXXX  states, There is no law, or XXXX   policy that an account MUST be paid in full to have a close date reported. XXXX  also states, that Cashcall can report the close date in the " Additional Comment Section ''. ( 1. ) Cashcall mention, see California Financial Code Section 22002. In my complaint to the XXXX, I never mention ANYTHING about Usury Provision about Interest. Since Cashcall opened the door ; which has nothing to do with my complaint, Cashcall was SUED SUCCESSFULLY concerning these types of loans of {$2500.00} or more as Cashcall stated of {$2600.00} dollars. ( 2. ) In the case XXXX XXXX XXXX XXXX XXXX XXXX vs. CASHCALL ; On XX/XX/XXXX the California Supreme Court ruled that these types of loans with interest of 90 % ; 135 % or more which this loan is ( 179 % ) is ruled ( UNCONSCIONABLE under California Finance Code 22303 ). Cashcall continued to loan these types of loans even after the lawsuit was filed on XX/XX/XXXX. ( 3. ) Cashcall knew these types of loans with that interest was illegal. Instead of Cashcall adjusting their interest rates, Cashcall added an ( ARBITRATION CLAUSE in XX/XX/XXXX ), which the consumer ( MUST ) agree to arbitration in order to get the loan. This prevents the consumer from filing a suit against Cashcall See Attachments. There is no Moral ground here for Cashcall or myself. Anyone reading Cashcall 's response  can see that they are knowingly being dishonest in their response and reporting. Cashcall reports open date XX/XX/XXXX ; a charged-off date XX/XX/XXXX and a last payment date XX/XX/XXXX ; but NO CLOSE DATE, Only a sold XX/XX/XXXX. I have received documents from XXXX XXXX, XXXX and their closed/receive date does not match Cashcall. Cashcall is REPORTING this account, not XXXX XXXX, XXXX. I would like for Cashcall to report the account accurately with a close date or remove account from my credit file. The are other entities involved with this account such as XXXX XXXX, XXXX and others ; and none their reporting dates matches Cashcall 's reporting. By not reporting a close date on the account doesn't give the complete STATUS of the account as being closed. I don't know the true status of this account by any one entity, because Cashcall refuses to report a close date. I don't know the true status of this account by any one entity, because Cashcall refuses to  report a close date. Either Cashcall is being dishonest and re-aged this loan and soled it to a debt buyer with misleading dates or XXXX XXXX, XXXX did the same. Either way, I would like Cashcall to report the account accurately with a closed date or remove the account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation