Consumer complaint received 2021-02-02
Company: SYNCHRONY FINANCIAL
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I applied for a credit card and got denied and was told it was due to a delinquency that was being reported to my credit report. I checked my credit report and noticed a charged off account from PayPal Credit. XX/XX/2020 I sent out a dispute letter to dispute the charge off account that was being reported to my credit report by PayPal Credit. In the dispute letter I sent out on XX/XX/2020 I requested validation, made pursuant to the FDCPA & FCRA, along with the corresponding local state law and to please note that I am requesting " validation :, that competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay PayPal Credit. Also to let the SYNCB/PPC know that any negative mark found in my credit reports from PayPal Credit or any company that they represent, for a debt that I don't owe, is a violation of the FCRA & FDCPA ; therefore if PayPal Credit can not validate the debt, they must request that all credit reporting agencies delete the entry. 

XX/XX/2020 PayPal Credit responded to my first dispute letter validating the account being reported by PayPal Credit with copies of monthly statements. 

I waited 31 days from the date PayPal Credit first received my dispute letter to reply. On XX/XX/2020 I replied with my 2nd dispute letter in response to PayPal Credit validation letter. I stated that PayPal Credit failed to provide me with copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Additionally I asked to please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they " verified '' without providing any proof, bearing my signature. As per FTC opinion letter from Attorney XXXX XXXX XXXX, PayPal Credit should be aware that a printout of a bill or itemized document does not constitute verification. 

XXXX XXXX PayPal Credit responded to my 2nd dispute letter I sent out in XXXX XXXX. PayPal Credit stated that they had received my request to verify information in regard to the charge off account. PayPal Credit records indicate that they previously received and responded to my inquiry by providing information from PayPal Credit account records ( monthly statements ). PayPal also said that they believe the information previous provided is accurate and complete. However, if I choose to dispute this debt or information PayPal Credit furnished to a credit-reporting agency regarding this debt that I should send a dispute, in writing, and to please identify the inaccurate information and tell PayPal Credit why I believe this is incorrect in " which I had already send 2 dispute letters '' PayPal Credit has violated the FCRA & FDCPA by not providing validation of the debt. 

I waited another 31 days from the time PayPal Credit received my 2nd dispute letter to reply to their correspondence of my 2nd dispute letter. Since PayPal Credit violated the FCRA & FDCPA by not providing valid information validating the debt On XX/XX/2020 I responded to PayPal Credit with my 3rd dispute letter. On my 3rd dispute letter to PayPal Credit I let them know that upon further investigation, I have retained new copies of my credit reports, and noticed that PayPal Credit did not furnish the credit bureaus with the required disclosure, within the period required by law. PayPal Credit is required by Federal Law to place a " notice of dispute '' on my account within 30 days of my dispute, in which PayPal signed for on XXXX XXXX. I have retained copies of the signatures and ate of receipts, as well as a time-stamped copies of my credit reports, showing that PayPal Credit violated the FCRA, Section 623 ( a ) ( 3 ) and/or the FDCPA Section 807 ( 8 ) by not placing the disclosure within the required 30-days period, which I waited 31days from each letter I send out to give PayPal Credit 30 days to fix this matter. I let PayPal Credit know that I was making one final goodwill attempt to get the inaccurate account removed from my credit reports before taking further action and the issue never got fixed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation