Consumer complaint received 2019-01-06
Company: Navient Solutions, LLC.
State: WA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
I am a XXXX year old XXXX XXXX that works in a XXXX XXXX, here in XXXX  state ; and I feel that the amount that Navient is requesting I pay is way too high. I currently owe {$140000.00} from 1-01 DL Consolidated- subsidized ( {$42000.00} ) and 1-02 DL Consolidated- Unsubsidized ( {$100000.00} ) loans. I have made payments in the past of {$240.00}, which has not placed a financial burden on me. My income at that time was the following : XXXX, XXXX, XXXX ( per US income tax returns ). I placed the loans on forbearance because I am in the process of paying off some medical and credit card debt. That forbearance will expire in XX/XX/XXXX. My problem is that when I send in my tax income tax information to determine what I should pay, per my income driven repayment plan, Navient doesnt take into account that I have other debts ( cost of living expenses ), that I have to pay as well. Enclosed is a summary of what my monthly cost of living expenses are : Mortgage + HOA expenses= {$1300.00} Utilities= {$1300.00} ( auto insurance, cable/streaming, water+sewer, phone, storage fees, and credit card payments ) TOTAL= {$2600.00} My take home income is approximately {$2600.00} working 72 hours ( I have to work an additional 12 hours to make ends meet ( $ XXXX {$360.00} for a total monthly income of {$300.00} ). So, my total monthly income is approximately XXXX. My financial goal for XXXX is to pay off 2 of the credit cards and that would free up {$270.00} ( approximately ). Navient is telling me that if I dont submit my tax income ( that of which I will ), I will have to pay over {$1300.00} per month! Considering I just reduced my phone, and cable bill by about {$200.00} per month, ( by changing carriers, and paying off the cost of my phone ), and I bought a condo instead of renting, how am I expected to pay over $ 500.00/month ( the estimate payment to Navient AFTER submitting my tax info for the Income Driven Repayment Plan )!. I also have an issue with one of  the schools I attended- XXXX University ( XXXX , XXXX  ) - in which there is an outstanding bill for tuition for approximately {$60000.00} ( that is included in the DL loans ). The school is closing as of XX/XX/XXXX of XXXX ; I did not complete the XXXX program ( by completing the last course ), and now I cant complete it there because the school is closing. I did withdraw from the school about 2 years ago, but I had no idea that there were closing! I currently have a letter from Navient to submit another application for Income-Driven Repayment plan, that of which I have submitted. First of all, I dont understand how Navient can charge so much for repayment ( if I had that level of income, I would surely pay it! ) ; it looks like Navient is basing what I have is gross income without considering living expenses ; secondly, why should I pay for a school that is closing this year? Can that amount be deducted from my total bill? XXXX University was a private university. I can give you the account number of my Navient account if so requested, via email.

Company response to consumer: Closed with explanation