Consumer complaint received 2018-04-22
Company: Paypal Holdings, Inc
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
Dear Sir, I would like to know what is the reason behind placing a limitation on my account dated on XX/XX/XXXX, XX/XX/XXXX, and once again on XX/XX/XXXX. 

XXXX advised me that a limitation has been placed permanently and PayPal no longer wanted to do business with me, XXXX advised me the limitation was placed in error and advised me no further action is required. XXXX advised me that I have an Account A with a negative balance of {$840.00} and an Account B with a negative balance of {$1000.00}, before PayPal can do business with me again, I will need to resolve the negative balances. XXXX advised me that she will follow up with a detailed email later today with more information but failed to do so. 

While I am not supposed to be responsible with the debt that was result of identity theft, but I have already advised PayPal many times that the reason why I have created this as my only account on XX/XX/XXXX, is because I finally have a bank account in my own name once I have turned into age of XXXX, but PayPal representative advised I am still responsible for all debt even the suspected debt are occurred when I was still a kid and underage. Just for your information too, I do not have this first name until year of XX/XX/XXXX by court order. 

Finally, I hope we can have this to be resolved as soon as possible, as the statute of limitations for debt collection is 6 years in State of Washington ( XXXX XXXX ) and 4 years in State of California, which is where PayPal , Inc., currently located. I was surprised those records are not expunged yet, even they are supposed to be expunged by XX/XX/XXXX in State of California and by XX/XX/XXXX in State of Washington. Since XXXX advised me I will need to pay the debt in Account A for {$840.00} and Account B for {$1000.00}, before PayPal can do business with me again, and can not guarantee a payment can guarantee lifting up a limitation or not, but still, I am writing in today and would like to invite you to contact me over the phone or by email, hopefully we can reach out a settlement before fighting in court. 

As always, I invite you to contact me if you have any questions or concerns or anything else that I could assist with. 

Sincerely, XXXX XXXX p. ( XXXX ) XXXX f. ( XXXX ) XXXX On Sat, XX/XX/XXXX at XXXX XXXX, XXXX XXXX wrote : Dear XXXX XXXX , Your PayPal account has been limited because we've noticed significant changes in your account activity. As your payment processor, we need to understand these changes better. 

What does this mean? 

This account limitation will affect your ability to : receive money send money withdraw money Additionally, you can not : remove any bank accounts remove credit cards close your account What to do next Please log in to your PayPal account and visit the Resolution Center to provide the requested information. If we dont receive this information, we will be unable to remove this limitation. 

Once we receive and review your documentation, we will email you regarding the status of your account. 



Log in to PayPal We appreciate your attention to this matter. 

Sincerely, PayPal Copyright XX/XX/XXXX-XX/XX/XXXX PayPal , Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 

PayPal XXXX : XXXX

Company response to consumer: Closed with explanation