Consumer complaint received 2020-09-18
Company: U.S. BANCORP
State: CT
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
1 ) I have sent multiple additional payments to USBank CLEARLY MARKED PRINCIPAL ONLY that were applied toward additional mortgage payments/interest against my clear and expressed wishes. I have spent numerous calls and hours with USBank, getting them to manually correct the problem, CFBP Complaint XXXX. USBank insisted I need to use their online payment system and that I can not send a check if I want to prevent this issue. I say it is illegal to cash a check CLEARLY MARKED PRINCIPAL ONLY and to use it to pay interest against my will. However, they changed their online tool to make it easier to make a principal-only payment and I was able to make it work, for a while. 

2 ) I made an additional PRINCIPAL ONLY PAYMENT OF {$6500.00} that was correctly applied to principal, using the USBank electronic system, HOWEVER AGAINST MY WISHES, USBank TOOK AN ADDITIONAL mortgage payment, {$2900.00}, AT THE SAME TIME ON XX/XX/XXXX, for a total od {$9400.00} that caused my checking account to go negative, CFBP Complaint XXXX and XXXX ( second complaint filed because it took me a while to figure out the problem ). 

3 ) I requested that USBank return the {$2900.00} unauthorized mortgage payment to my bank account ( XXXX  ). I did not hear any resolution from USBank, so I reached out to XXXX  about returning the {$2900.00}. They said that they could not return part of the single payment made on XX/XX/XXXX, but would have to return the entire {$9400.00}, to which I agreed. XXXX  credited me the amount back on XX/XX/XXXX, in advance of resolution with USBank, given my good customer status. 

4 ) On XXXX XXXX I received confirmation from XXXX  that the money was refunded, and I subsequently made another attempt an an additional PRINCIPAL ONLY payment of {$6000.00}, from my XXXX account directly since the USBank system does once again does not permit a simple principal only payment but instead links it to a mandatory additional mortgage/interest  payment. The payment was CLEARLY MARKED PRINCIPAL ONLY. However, once again, USBank applied {$2900.00} to a mortgage/interest payment, and the difference to PRINCIPAL ONLY, against my wishes 5 ) I called USBank once again to complain, and they stated they returned both the XXXX funds of {$9400.00} AND an additional {$2900.00}. However, my USBank payment history does not a ) reflect the refund to CHASE of XXXX nor the refund of XXXX, it only shows that I made the {$6000.00} PRINCIPAL ONLY payment, that they AGAINST MY WISHES applied they said I was late on my mortgage and they also charged me a late fee of {$96.00}. 

XXXX ) US Bank states they wired back to CHASE on XXXX, {$2900.00}, Par # XXXX, however it does not appear in my XXXX  account, and this is not recorded in my USBank payment history. USBank now says it's my responsibility to find where the money is and that I need to call XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation