Consumer complaint received 2019-05-18
Company: WELLS FARGO & COMPANY
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
In this case, I disputed 3 charges with Wells Fargo, which were {$610.00} each. Wells Fargo then provided me with 3 provisional credits for the 3 disputed charges. ( Screenshot attached ) A week later, ( on XX/XX/18 ) Wells Fargo sent me a letter ( attached ) stating that the merchant had refunded one of the {$610.00} charges ( on XX/XX/18 ), and that Wells Fargo will re-charge for the corresponding provisional credit they provided, however, they never did, until XX/XX/18. ( over 100 days later ) I believe the former was not timely, since the bank did not re-charge within a reasonable time-frame in accordance with UCC Chapter 4-215.

The other 2 disputed charges were refunded by the merchant on XX/XX/18. ( Screenshot attached ) On XX/XX/18, Wells fargo subsequently sent me an email / letter ( attached ) stating that the other 2 provisional credits, which were for the remaining 2 charges, have now become permanent. 

Specifically, they said, " We are pleased to let you know that the temporary credit we posted to your account for {$610.00} on XX/XX/2018 is now permanent. 

Your dispute is now closed. 
A dispute final close letter will be sent through the US postal service. '' However, on XX/XX/18, they re-charged for these 2 provisional credits they placed on XX/XX/18. I believe all 3 re-charged amounts, which Wells Fargo re-charged on XX/XX/18, were not timely, in accordance with UCC Chapter 4-215, and possibly in direct violation of Banking Regulation E and Z, in addition to other compliance regulations Therefore, I believe their right to re-charge should have been forfeited. If so, Wells Fargo should be required to credit back the 3 {$610.00} charges. 

The timeline is as follows : Timeline : XX/XX/18 - Disputed 3 charges for {$610.00} each XX/XX/18 - Wells Fargo sent letter stating, " We have closed your dispute Dispute Number : XXXX Date Posted : XX/XX/2018 Merchant Name : XXXX *XXXX Amount of Transaction : XXXX Card Number : XXXX Status : Closed - Credit Posted " We are pleased to let you know the merchant has refunded your account for {$610.00} on or around XX/XX/2018. 

Your dispute is now closed. 

If we temporarily credited your account while we investigated your dispute, well remove our temporary credit by re-charging your account. The merchants credit will remain on your account. 

A dispute final close letter will be sent through the US postal service. '' However, Wells Fargo never recharged for this provisional credit til XX/XX/18. 

XX/XX/18 - The remaining 2 disputed charges were refunded by the merchant ( {$610.00} x 2 ) XX/XX/18 - Received Email / Letter notifying me that the remaining 2 credits are now permaneant. ( Even though the merchant provided refunds for these provisionals on XX/XX/18. ) XX/XX/18 - Wells Fargo re-charged {$610.00}, 3 times.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation