Consumer complaint received 2022-09-06
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
It has been almost three months since Barclays card committed a fraud against me and the credit bureaus. The have, finally, removed the fraudulent transaction and fee from my account but my credit scores have not been resolved to their levels prior to their fraud perpetrated against me. I have not received ANY copies of ANY communications to the credit bureaus. Barclays caviler attitude towards how this fraud has impacted my personal life is criminal. I demand that Barclays contact each credit reporting bureau personally and resolve the damage to my credit history. I demand a statement credit for the fraud they have perpetrated against me and many others, as documented, on the attached document. Their fraud effected many persons and I can only assume that their attitude and disinterest in making amends to these persons as well has been similar. 

" On Tuesday, XX/XX/2022 I requested a balance transfer in the amount of {$10000.00} to my checking account ending in XXXX with XXXX XXXXXXXX XXXX XXXX. This was a XXXX percent balance transfer offer for 12 months. I logged in on XX/XX/2022 to pay the balance transfer fee, {$400.00} and a small outstanding balance of {$20.00} for a total payment of {$420.00}. On XX/XX/2022 I logged in, as I aways do, and my account show a duplicate {$10000.00} transfer to the same account ending in XXXX along with a duplicate fee. I immediately checked the balance on the XXXXXXXX XXXX XXXX XXXX checking account and, indeed, there was no additional {$10000.00} transfer, which would total {$20000.00}, there was only the singular, initial {$10000.00} transfer. I have spent numerous calls and chats over the last two weeks attempting resolution. I should note that my credit score on XX/XX/2022 was XXXX. As of today Barclays is reporting that I am over the limit of my card, a limit of {$12000.00} and a false balance of {$20000.00} and my credit score as of today is XXXX. Their one singular mistake has damaged my credit by almost XXXX points. In addition, throughout all of these calls and secure online chats I have been told the file has been noted and they are working on the situation. The situation, after over two weeks, remains unchanged. My credit score is down XXXX points and the phantom {$10000.00} balance transfer and phantom {$400.00} fee for the second phantom transfer remains on my account. Damaging my credit every day. I have spoke with them on these dates : XX/XX/2022 for 31 minutes, XX/XX/2022 for 20 minutes ( got disconnected after 20 minutes on this call ), XX/XX/2022 for 36 minutes, with online chats on XX/XX/2022 for 16 minutes, XX/XX/2022 for 36 minutes, and XX/XX/2022 for 58 minutes. In each call and chat I've been informed that they are sorry for the inconvenience, even though they are not just inconveniencing me but also damaging my credit. Over two weeks and countless hours attempting to rectify the situation they are unable or disinterested in resolving. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief