Consumer complaint received 2019-09-19
Company: I.Q. DATA INTERNATIONAL, INC.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I wrote a dispute letter in an attempt to dispute the debt. I mailed 7 documents that contain several pages of evidence to support my dispute. I labeled each documents header page as evidence 1-8. 
Evidence # 1- Georgia Lease Agreement with a start date of XX/XX/XXXX and end date of XX/XX/XXXX. ( 24 pages in total ) Evidence # 2- XXXX  XXXX Account/Payments statement from XXXX XX/XX/XXXX. ( 4 pages in total ) Evidence # 3- Move out Email Confirmation sent on XX/XX/XXXX. ( 1 page ) Evidence # 4- First Written Submission to terminate lease was given on XX/XX/XXXX. ( 1 page ) Evidence # 5XXXX Email confirmation of last payments to the Apartment complex. ( 1 page ) Evidence # 6- Move out Statement received via email XX/XX/XXXX. ( XXXX page ) Evidence # 7- Follow-up email from a phone conversation made to a XXXX XXXX   representative in the customer care department. Email was sent XX/XX/XXXX. ( 1 page ) Evidence # 8- Email Response to the move out statement received via email, response was sent the same day, XX/XX/XXXX. ( 1 page ) All of the information I sent the company is the only information they have on my debt and attempted to send back the lease that I provided them. 
I am disputing the entire amount of {$230.00} that XXXX XXXX   accuses me of owing and failing to pay. I do not owe {$230.00} to XXXX XXXX  and never did. On XX/XX/XXXX, my lease with XXXX  XXXX ended as noted by Evidence # 1 and # 6. Prior to  moving out I contacted the office through writing and place them on notice that I would not be renewing my lease for another year. This notice was sent on XX/XX/XXXX which is noted in Evidence # 4. On the move-out statement it is noted that move-out notice was given on XX/XX/XXXX. Move-out notice was given well over 60 days in advance of moving out of my apartment. 
I lived at XXXX  XXXX for exactly 2 years and I paid my rent on time foXXXX XXXX  years. I was never late on any payment and I always paid all utilities on time. On XX/XX/XXXX, I paid a total of {$890.00} for my rent and utilities for the month of XXXX, see evidence # 2. For the month of XXXX I knew that my rent would be prorated because my lease ended on XX/XX/XXXX. I went into the office on XX/XX/XXXX which was a Thursday to get the correct amount of how much I needed to pay in order to satisfy my XXXX rent since it would be prorated. The representative in the office stated that my rent prorated to move-out on the XXXX of XXXX would be in the amount of {$450.00}. I went to the bank and provided a cashiers check to XXXX XXXX in the amount of {$450.00}. See evidence # 6,  which shows on XX/XX/XXXX a check was received and scanned in the amount of {$450.00}. On XX/XX/XXXX, I returned to the XXXX XXXX office to get a receipt of my payment and statement showing that I do not owe the apartment complex any monies. The property manager named Ms. XXXX was present and she reviewed my account and told me that I owed an additional {$74.00} because the previous XXXX XXXX agent did not calculate my prorated rent correctly. I immediately went online and paid the {$74.00} which is supported on evidence # 2 and # 6. Ms. XXXX said I was good to go and all I had to do was the inspection move out which I scheduled for XX/XX/XXXX. Yes I moved out 4 days prior to the move-out date on XX/XX/XXXX, but my rent was paid up until XX/XX/XXXX or the last day of my lease. 
On XX/XX/XXXX, I met with Ms. XXXX and the maintenance man and we did a complete walk through of my old apartment. They both praised me on how well the apartment look even though I lived there for 2 years. There was no damage to anything in the apartment to include the carpets, fixtures, and lights. I went back to the office with Ms. XXXX and asked for a move-out inspection and a receipt that showed that I no longer owed a balanced to the apartment complex. She stated that her computer system and printer was down. She gave me her business card which had her email on it and she promised to email me a move-out inspection sheet and receipt. The next day I sent a follow-up email to the property manager based on the email address on her business card confirming my move-out and condition of the apartment, also a request for my move-out inspection. See evidence # 3. I never received a response from Ms. XXXX, so I assumed she would eventually reach out to me. 
On XX/XX/XXXX, I received an email which included the move-out statement from the XXXX email. See evidence # 6. The statement claims I owe {$230.00}, but it does not say for what. I was charged additional charges on XX/XX/XXXX for another month of rent and I am still confused as to why because I did everything asked of me and paid all rent owed before I vacated the apartment. The additional charges are completely made up and incorrect. I made over 20 phone calls to the customer care department to tell them about their mistake and I sent numerous emails to the customer care department to rectify their mistake and I received little to no response. Please see evidence # 5, # 7, # 8. I have made numerous attempts to have the company correct this mistake and they have been unresponsive, unprofessional, and they are coming very close to violating the Fair Credit Reporting Act. 
The next communication I received was on XX/XX/XXXX, from IQ data international about collecting the debt before it was sent to my credit bureau. Each representative I spoke with has told me several different things. One said that because I moved out four days early, I was charged back rent, which does not make sense. The other representative said that I might not have given sufficient notice before moving out, which is also incorrect and false. I went to XXXX XXXX   office today ( XX/XX/XXXX ) to speak with a representative and she reviewed my account and confirmed that I did not owe any rent or fees to the apartment after moving out. She directed me to contact the customer care department and the customer care department representative stated that she no longer had my file and I needed to contact XXXX. I have been sent in a circle all day and no one can give me a straight answer on where this additional charge came from which is why I know it is incorrect. The amount that XXXX XXXX   claims I owe and now you are attempting to collect is incorrect and I do not owe any amount to either company. I have provided all the documents that I have to support my dispute. 
I am disputing the amount of {$230.00} because I do not owe this amount. XXXX XXXX representative told me that I do not owe any money to the apartment complex. She also said that I never paid my rent late, and there were no move-out fees I owed. So I am distraught that XXXX XXXX would send this account to collections. It does not make any sense that my rent would be {$850.00} a month and I would leave a {$200.00} balance knowing it would negatively affect my future efforts of buying a house. Both companies have irresponsibility caused damage to my credit. I also called the customer service department and ask to speak the compliance department. The customer service agent denied me the opportunity to speak with the compliance department. When I asked for a supervisor some male got on the phone named XXXX and he was very rude. He cut me off and, " told me to pay the debt or else! '' He then said that the debt would go on my credit report. I printed off my credit report one month before this debt was placed on my credit report and it was in the 700-720 range. Since this debt has been added my credit score is XXXX. I am in the process of trying to purchase a house and this debt has affected my interest rate and ability to move forward in that process. I want this debt removed from my credit report. The statement I included with this complaint is dated after I moved out of the apartment and I did not owe any monies. Almost a year later I magically owe {$230.00}. This is unacceptable and causing me anxiety.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with non-monetary relief