Consumer complaint received 2020-05-13
Company: CITY NATIONAL BANK
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
This company has not be able to assist me in a matter that was their fault. I had a City National credit card that I always paid on time as it was on auto pay. The account sued for auto pay was a bank account with City National as well. They closed my bank account without my knowledge so the payment for my credit card never went through which caused these late remarks and ultimately a charge-off status. Please read the information below, as this company goes in circles and disregards the fact that they are responsible for this account reporting. 

I am not disputing the fact that the account was closed as you do have the right to close an account. But by doing this, you have stopped the auto payments, knowing the City National checking account was used for my credit card. By closing this checking account with my knowledge, it has ruined my payments on my City National account. 
There was plenty of cash in the account for me to pay off the credit card. This is causing severe damage to my credit history. I should have never had to endure this problem on my history. If you would have closed the account by letting me know properly then I could have paid my card with a different account. I own a financial firm and this is severely damaging my ability to run his firm and at this point I will seek damages if this is not resolved. 

In your letter, it states that a letter was sent out on XX/XX/XXXX that states my deposit accounts were to be closed and to make alternative arrangements for automatic transactions. I do not see that letter attached to this correspondence, so please attach that letter that you speak of from XX/XX/XXXX, as I never received this letter. It also still does not explain why my deposit accounts were being closed. 
In your letter, it stated that this credit card was to be closed as of XX/XX/XXXX but on my credit report, it states this was closed in XX/XX/XXXX. Please see attached credit report. 
You also notated that I closed my deposit accounts on XX/XX/XXXX and I had checks issued out. And as I stated my accounts were on auto pay and I never communicated with your company about the closed deposit accounts. There was no communication or letter, but if you have proof of that, please send that in as well. I have never been late on this account and when the deposit accounts were closed, it has caused this whole mess, in which I was never informed they were closed in the first place. 
You stated a CNB officer wrote and sent a letter on XX/XX/XXXX and XX/XX/XXXX discussing payment options. I also do not have these letter, so please attach those as well. Why would I go five payments past due when I have never been late on this account? 
Lastly, you stated that The payment was not received until XX/XX/XXXX, which I am aware of. I paid this when I pulled my credit report and seen that this was not being paid on automatically. You said this is accurate reporting, but it is not. You are basing the accurate reporting on the end result. The main issue started on this account before it was even delinquent. I have been loyal customer with City National and I have never been late on my account at all. 


This credit card has late remarks accessed due to mismanagement and poor communication from City National. How does your company not understand how this is a bank error. All the facts are there, yet your company keeps coming up with denial excuses that have nothing to do with what I am addressing. Your company closed my bank account without my knowledge which caused my auto pay accounts not to get paid and this needs to be handled, period. I have never had an issue with ANY of my banks.

I previously asked City National to send the documents I was previously requesting as I was not properly assisted in this case. I am asking that the collection / charge-off status be removed as this should have never been reporting this way in the first place.

Company response to consumer: Closed with explanation