Consumer complaint received 2018-02-03
Company: CITIBANK, N.A.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Previous Response : XXXX To whom its may Concern, Im writing to inform that Citibanks last response to my inquiry was both inaccurate and untrue. Understand that just becasue you guys dont believe me doesnt mean Im incorrect and I refuse to let this lousy bank treat me unfairly when its you guys who stopped serving me. I was told that someone from the frauds department was attempting to contact me and thats all a lie, I would pick up the phone and theirs a never ending circle of I dont know what to tell you XXXX XXXX but you have to pay this balance back, but what you guys fail to note is phone call after phone call that came in from me working with you to fix this issue, You guys literally trapped me bank visit after bank visit, phone call after phone call and just said I must pay all the money back and accusing me as a thief indirectly over the phone and in person in one XXXX, NY bank. So the most common sense response is that you guys need to do additional investigating and whatever you need to do to get down to the bottom of this instead of making it a financial battle and saying okay you dont wan na pay, let me give this issue to my big bully friends to annoy people about something they have no physical or mental control of. I didnt spend the funds, deposit any funds or ever received any funds from my account after XX/XX/XXXX. Then an ignorant Citibank or a third party employee replys to my first complaint, professional doesnt address him/herself at all and just mentions a false title as if your really notified of any of this case ( You reply with lies and unproven results ) and act as if you are really trying to help when you havent done anything to help in almost a year. I worked so hard and diligently to work with your guys to find a solution and get to the bottom of this and you guys are all just a lazy at Citibank. Branch appearance after appearance and even willing to call the police to the branch at my home to solve this problem then Citibank notified me that this wouldent be necessary until their fraud team investigates further and they will let me know if a police report is necessary. So you all at Citibank Collecting a fat office slaary and contributing the most minimal support to its clients note, that will stop as soon as you guys begin to care about customer retention and growth. The manager in this Citibank department needs to have a reality check becasue you do not deal with clients that have a good history with your bank like so Im any matter what they did or being accused of, you investigate properly, And at least allow a due trail before trapping me every time on the phone and saying Their is no further way we can help you, you just need to pay back that balance debited from your account. Did you ever check the cameras at your ATMs did you ever check the Cameras at the Bank Branch where someone posed as me with my information and false identification becasue I had my id on me through the week of XX/XX/XXXX and you guys just handed them your money. A Lazy Citibank Employees fault in XXXX XXXX becasue your only worried about your check at the end of the week and deserve an investigation to see if you guys really care about benefitting the branch becasue your not and I truly believe theirs crooked Work beyond Citibanks vision causing illegal transactions like this to must need some kind of insider help if you guys are as safe as you claim Citibank. This is not or never a good customers fault, and for you guys to be so lazy and inadequate about this response is completely different and why your shareholders and lenders will be completely embarrassed and dissapointed when this issue Rises to the surface becasue I will refuse for you guys to ridicule me and give me headaches over the phone when you clearly know 0 Citibank employees were willing to do any additional investigating in the first place. Then deny my request to resolve and reverse this issue when there isnt anything you guys have ever tried to do to help since I came to the bank to report this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation