Consumer complaint received 2019-01-16
Company: Kashia Services
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Received a loan you didn't apply for

Complaint:
XXXX Hi! This is XXXX and how can I help you? 
i got disconnected from the represenative. but i have 8 missed phone calls from your company in the past 6 minutes. I have not applied for a loan nor do I have any loan other than my car loan to my knowledge XXXX Thank you for communicating with us Oh! I am sorry to hear that If I may ask, how about before, did you apply to another loan company? 
I want to find out if someone is using my information fraudulently and how did your company obtain my information but call me to verify and i have no clue what this was until i researched it NO. no other company only loan i have is from XXXX XXXX and XXXX XXXX all my loans and payments are through them directly XXXX I understand, is it okay if I pull up the application? 
Can you please verify it to me? 
what do you need to pull the application XXXX To better assist you, may I ask for your complete name, phone number and email address please to pull up your application? 
im not verifying my personal information for something i didnt do XXXX I understand i have more than one email. one personal one business and i have NO confirmation email that i filled out a loan XXXX to be able for me to pull up the application, I need your name, phone number and email address please? 
so you randomly just call me out of the blue more than 8 times in less than 10 minutes, tell me i have a loan application and then want me to verify using my name? no i can give you my phone number since thats all you have. voicemail didn't even say my name in the voice message XXXX because again if i give you my email im more than 2,000 percent sure you wont find me that way since i did not fill out the application XXXX Let me check the phone number Thank you for waiting and upon checking here, the phone number listed in our Do Not call list i have 8 phone calls just now from your company thats why i am writing after i researched XXXX The number is in our Do Not Call list, but we can not withdrawn the application until fully verified call me again and you do not remove my personal information ill just report you i have in writing right now by law that i am asking you to remove all my information right noe i have yet another 3 missed callls as i am writing you XXXX We can remove your information in our file but you need to verify first the application no worries im going to see my attorney your harassing me with phone calls and illegally have my information. 
i have asked you to remove it. 
im not verifying my personal information thats crazy you called me another phone call XXXX My apology for the inconveniences but we can not withdraw the application until fully verified this is ridciculous no worries. your writing in black and white you are refusing to grant my process XXXX But your number is in our Do Not call list already AND I AM STILL GETTING PHONE CALLS AS WE SPEAK RIGHT NOW NOT SURE WHICH PART YOUR NOT UNDERSTANDING I DONT GIVE A XXXX WHAT YOUR COMPUTER SAYS. MY PHONE HAS LOGGED 15 MISSED CALLS SINCE XXXX

Company response to consumer: Closed with explanation