Consumer complaint received 2019-09-11
Company: ACIMA CREDIT, LLC
State: OK
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/XXXX, we went into a Business called the XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX, Oklahoma XXXX phone number XXXX. We noticed a dining room table and chairs that we had previously looked at on sale for XXXX. Previously, we had made a purchase through this company. We purchased a desk that we put on lay away interest free for 90 days. The store kept the product at their warehouse until we paid the desk off. Once we paid the desk off we picked the desk up. So, we had zero issues with our previous experience with this company. 

So on XX/XX/XXXX, the owner and the employee informed us that there was a program similar to the one we used before that allowed us to take the product home that day. We did not have any reserves because our previous experience was positive. I was sent a link to apply for the credit and I filled it out. The store received confirmation of the credit application, and I was informed that I had a credit limit of XXXX. We were not trying to get into a financial obligation that we could not pay off in the 90 days. So, we just took the table. However, we did not receive any paper work or terms from the store. In addition, the invoice only showed the XXXX without any tax added. I informed the manager that the invoice did not show any taxes and that this was wrong. He informed that the company will add the taxes to the payments. I asked for disclosures concerning the loan because I did not receive anything via e-mail or in person. I was told by the owner and the worker that we would be able to access those details once we registered our account with ACIMA online. https : //www.acimacredit.com XXXX However, we were assured that if we paid the balance in full before 90 days that we would not have to pay any interest. 

Below I have listed the spreadsheet of what we paid through our checking account. The total was {$54.00} processing fee ( we were informed that this was not refundable the same day we applied for the loan ) and {$490.00} worth of payments ( lost according to the company because we had been only been leasing the table if the note extended beyond the 90 days ). We knew our 90 days were coming to an end. So, we wanted to pay this note off. We could not contact customer service on XX/XX/XXXX or XX/XX/XXXX because it went to a dictated message. It was later in the evening due to the time at which I got off work. So on XX/XX/XXXX, I logged onto my ACIMA account. I sent a payment of {$500.00} through my checking account which cleared. Also, I initiated a payment of {$580.00} through XXXX XXXX ( XXXX XXXX said that ACIMA would initiate the actual requests for funds..but it showed that a request had been started ). 

We wanted to make sure that the payoff cleared and we assumed that we would figure out the details when we could actually make contact with the company. Then, we called the company discuss the fact that we could not contact a real person to get the actual payoff so we paid the amount showing once we logged onto our online account. However, we had pay off issues due according to the customer service representative. So, I discussed the other issues I had with the company : 1.the lack of disclosure and not being notified of the terms of the account or real costs of doing business with them. 
2. Not having a Schumer box as required by the TILA-Truth in Lending Act. 
3. Not being able to access our full credit history once we logged onto the account online..the only information being given was last payment received ... the company told us that they were a total paperless company. 
4. After spending 2 hours on the phone with the company..I told them that they were committing fraud ... .a. they claimed that we were leasing the table ... so none of the payments were applied to the principle 5. the company claimed that they did not actually charge interest because if the payment was not paid in 90 days it was automatically extended to a 12 month agreement and the payments were considered lease payments. I guess the structure and nature of the loan can change from lease to loan whenever it is convenient for the company. This was after I told them that we were charged {$490.00} in interest since the payoff after 91 days ( 90 plus one day ) was XXXX XXXX {$500.00} plus the XXXX XXXX payment of {$580.00} totaling a pay off of {$1000.00} on XX/XX/XXXX even though the original cost of the table before tax was {$920.00}. In addition, I told them that what they were calling lease payments was the same thing as what rent a center calls rent ( in some paperwork we have it called rent ) ; however, I told them that places like XXXX and that the structure of the loan ( which we never received paperwork on ) was deceptive in nature and the advertisement was similar in nature to what XXXX and XXXX XXXX offered which is 90 days no interest ) also this is what the owner of XXXX XXXX told us would happen. However, this is not what happened. In addition, they are still trying to block the transaction from being considered complete. 
6. the company told us that if the payments clear that we would be entitled to a refund for a 100..  the Seven day extension fee. I asked where I could find a Schumer 's box on our account ( since they were paperless ) that listed the {$100.00} dollar fee. The customer service representative informed me that there was not list. He told me that the {$100.00} was a one time courtesy fee provided due to the extenuating circumstances. He said that if all the payments cleared the {$100.00} dollars would automatically be deducted from the refund due from the 90 days interest free program. I told the customer service representative that I was recording the phone call and I do have the recording of the phone call. 
7. On XX/XX/XXXX a withdraw was requested on behalf of ACIMA in the amount of XXXX from our checking account through XXXX XXXX XXXX XXXX..it was denied due to not having sufficient fund. So, they attempted the withdraw after we talked to them on the phone instead of using the XXXX XXXX account. The previous amount of {$500.00} from the same account cleared on XX/XX/XXXX because the information entered was from my debit card. They have our bank account due to payments being automatically withdrawn for the biweekly payments. 

In summary I am astounded at the shady business practices of this ACIMA and XXXX XXXX. They have personally dealt with me deceptively. I believe it was so that I could not complete the payment to pay the account off so they would not have to refund me the 400 something dollars of overpayment. My XXXX XXXX confirmed that a transaction was initiated but not completed by ACIMA. It is an attempt to defraud me of even more money. 

Furthermore XXXX XXXX did not given me all the information for this financial product. However, we spoke with the district manager of XXXX XXXX in XXXX Oklahoma on XX/XX/XXXX in person. We received a whole lot more information from the manager this time. So, I believe that XXXX XXXX is acting as an Agent on behalf of XXXX credit. They probably have a more complicated business arrangement. I told the manager that we had other financing options for the table ; and, we would have never entered into an agreement with this company..also, I told her that we never received information concerning this product. I told her that her company was defrauding many, many people. 500 in interest for 3 months is {$2000.00} in interest for one year on a product that cost {$920.00} this equals $ XXXX or 217 % interest for one year. Also, I told her for a paperless company I can not find my agreement or terms of this agreement when I request it from the company or when I log onto the company account. Furthermore, the act of initiating a withdrawal from our checking account in the amount of XXXX is fraud because the other amount of {$500.00} from the checking account was done using a debit cart. However, ACIMA had our checking account on file due to the biweekly payments of {$83.00} being taken out of our account. We think the intent of this is to harass us due to the nature of our negative interaction. Also, we still can not access the contract and terms of the agreement..even though ACIMA claims to be paperless. 


Date Description Comments Check Number Amount Balance XX/XX/XXXX XXXX XXXX UT XX/XX/XXXX XXXX {$500.00} ) {$1200.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH ECC WEB ( {$83.00} ) {$2000.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH ECC WEB ( {$83.00} ) {$1900.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH ECC WEB ( {$83.00} ) {$2000.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH XXXX XXXX ( {$83.00} ) {$1500.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH XXXX XXXX ( {$83.00} ) {$1900.00} XX/XX/XXXX ACIMA : XXXX ID : XXXX CO : ACIMA % % ACH XXXX XXXX ( {$83.00} ) {$2100.00} XX/XX/XXXX XXXX/ACIMA XXXX UT XX/XX/XXXX XXXX {$54.00} ) {$2000.00} Original Price was {$920.00} The processing fee was {$54.00} Total Payments were {$490.00} Pay off XXXX XXXX {$500.00} XXXX XXXX {$580.00} Total is XXXX after without the {$54.00} processing fee and {$490.00}.

Company response to consumer: Closed with monetary relief