Consumer complaint received 2018-09-24
Company: ADP, LLC
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
As of XX/XX/18 my available balance has not match my correct running balance. 

I attempted to make a payment with my debit card and was being advised my card was declined. Upon investigating I determined my current balance is missing {$50.00} and isnt reflecting accurately with my running balance. 

I contact my financial institution on XX/XX/18 to fix the matter. At that time a representative reversed fees that were caused as a result of their discrepancy. 

He advised me he would submit a ticket to the appropriate department to rectify the matter and to check back in 24 hours. 

I called back the next day and had a ride XXXX on the phone who wouldnt acknowledge what occurred on the call the day prior and hung up on me when I requested a manager. 

I waited a week and called back on XX/XX/18 when the XXXX discrepancy was still their ... and that time I spoke to XXXX at extension XXXX who claimed to be a manager. He advised me that a ticket was not submitted on XX/XX/18 but he would submit one now and again to follow up in 24 hours. 

I called back on XX/XX/18 to see what the results were and was advised I needed to be transferred to their dispute department. They transfer me to extension XXXX, I was on hold for XXXX minutes and then the call dropped I called back on XX/XX/18 and spoke to XXXX XXXX extension XXXX who claimed to be transferring me to a supervisor queue, I was on hold for 30 minutes and then a new XXXX XXXX exstension XXXX was on the line saying I wasnt transfer to a surpervisor and was just queued back in to the XXXX line ... XXXX said he needed to transfer me to the dispute department ... he transfer to extension XXXX again ... at this point I have now been on the phone for over an hour ( screenshots provided ) I was now connected with a rep XXXX who claimed not to have an extension but said his employee ID # was XXXX, I requested to speak to a manager and he hung up on me ... 

I called back and dialed XXXX for dispute department and was connected after 30 minutes of additional waiting to XXXX extension XXXX in the dispute department, she claimed that my issue was a customer service issue and not a dispute issue and tried to transfer me back to the original department that has been trying to transfer me to the dispute department ... I advised her that wasnt going to be acceptable and I wanted to speak to a manager now. After having me hold for several minutes she came back and found a manager for me to speak to, she was unable to provide his name but said his extension was XXXX and she would be transferring now, I was Place on hold again for 15-20 minutes and no one came to line ... at this point on XX/XX/18 I had already gave two hours of my life to trying to resolve the matter on these calls alone To this day my actual balance does not match my running balance which is short {$50.00} Ive been tying to resolve this since XX/XX/18 and today is XX/XX/18 ... I have been getting the run around and have yet to be able to speak to an actual manager or anyone who can provide any real assistance Please help me XXXX XXXX.

Company response to consumer: Closed with explanation