Consumer complaint received 2019-07-24
Company: WELLS FARGO & COMPANY
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XXXX XXXX from Wells Fargo said : WELL FARGO Wells Fargo Bank XXXX XXXX. XXXX XXXX Date : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Subject : Your account ending in XXXX will be closed on XX/XX/XXXX action may be needed. 

Dear XXXX XXXX XXXX : Base on interactions youve had with our team members, we want you to know we can no longer maintain an account relationship with you and we are closing your account on XX/XX/XXXX as permitted by the terms of your account agreement. Were providing information below about what you can expect and next steps you may need to take. 

About the account closure 1. If you prefer, you can close your account before XX/XX/XXXX. 

2. We will mail a cashiers check for any money remaining in the account to the address we have on file for you within five business days from XX/XX/XXXX.

3. Before your account closes, we will pay checks up to the amount of the money available in the account. Checks processed after the closing date will be returned unpaid.

4. Do not make any more deposits, write checks, or make electronic payments. If you use this account to send or receive automatic payments, they will no longer be processed, so please make other arrangements.

5. If applicable, your safe deposit box will be closed as permitted by the terms of your lease. To retrieve the contents of your box and return the keys, schedule an appointment with the bank before XX/XX/XXXX If you do not access your safe deposit box before your account is closed, arrangements will be made with a bonded, reputable outside source to assist bank staff with drilling your safe deposit box open. Under the supervision of two Wells Fargo Bank employees, your contents will be inventoried, placed in a sealed bag, and transferred to a centralized repository in accordance with Well Fargo security procedures. We will continue to hold your contents securely, at your expense. The State May eventually require us to submit the contents of your box, or the proceeds from the sale of the contents, as unclaimed property. 

What you need to know You are not permitted to visit the Wells Fargo store at XXXX XXXX XXXX XXXX, XXXX PA XXXX & Wells Fargo Home Mortgage at XXXX XXXX XXXX, XXXX PA XXXX, except for the purpose of closing your account and safe deposit box, if applicable. We may end our relationship before XX/XX/XXXX if you visit unauthorized visits or disruptions.

Once your account is closed, you are not permitted to visit any Wells Fargo location. If you have questions about another Wells Fargo account, such as a home mortgage or a credit card, contact the appropriate customer service team. 

The contents of a safe deposit box are not insured by the FDIC or by Wells Fargo Bank, N.A.

1 Its important that you comply with all requests in this letter, or we may take additional action. 

If you have questions, please call me at ( XXXX ) XXXX-XXXX, XXXX, XXXX XXXX. to XXXX XXXX   Eastern Time. 

Thank you. 

Sincerely, XXXX XXXX Corporate Security Agent Wells Fargo Bank Corporate Security -2 XXXX XXXX XXXX WELLS FARGO A customized summary of your visits XX/XX/XXXX -  Whats important to you? 
Please visit Wells Fargos 8 Rules of Thumb to Financial Health site to get started on your journey to better financial health www.wellsfargo.com/XXXX XXXX Borrow - Convenient access when you need it : ~ 13,000 ATMs ~ More than 6,000  branches ~ Wells Fargo Online wellsfargo.com You can make an appointment to meet with a banker at wellsfargo.com/XXXX You can also talk to a banker at XXXX 24 hours a day, 7 days a week Thank you for being our customer - Additional products and services you selected today today that require your follow up [ ] Close Checking/Savings Account You have requested to close your account. Your account shall be closed once the balance has been brought to XXXX. If you have not brought your balance to XXXX, you have 30 days to do so by writing a check, using your debit card, or by visiting a branch. 

Bank : XXXX XXXX XXXX Manager : XXXX XXXX Manager Email : XXXX Bank Name : XXXX XXXX Street : XXXX XXXX XXXX XXXX City : XXXX State : PA Zip/Postal Code : XXXX Phone : ( XXXX ) XXXX-XXXX Phone : ( XXXX ) XXXX-XXXX - *Investments and insurance products : ~ Are Not insured by the FDIC or any other federal government agency. 
~ Are Not deposits of or guaranteed by a Bank or any Bank Affiliate. 
~ May Lose Value.

- * Investment products and services are offered through Wells Fargo Advisors. Wells Fargo Advisors is a trade name of Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and separate non-Bank affiliate of Wells Fargo & Company.

* Bankers May refer customers to Wells Fargo Advisors for brokerage services and may be compensated for such referrals.

* Well Fargo Advisors offer insurance products through an affiliated nonbank insurance agency ( CA license # XXXX ). Other insurance products are offered through Wells Fargo Insurance , Inc. a  licensed agency that represents and is compensated by the insurer based on the amount of insurance sold. 

Deposit and credit products offered by Wells Fargo Bank, N.A. Member FDIC.

( C ) XX/XX/XXXX Wells Fargo Bank, N.A. All rights reserved. NMLSR ID XXXX - Customer Record ( XXXX ) Personal Loan Unsecured PCM XXXX XXXX | XXXX | OPENEDXX/XX/XXXX Account Title Statement/Mailing Name : XXXX XXXX XXXX Basic Information Note Amount : {$3500.00} Maturity Date : XX/XX/XXXX Original Term : 24 Payoff Amount : Payoff amount help Principal Balance : {$3300.00} as of XX/XX/XXXX Collateral : None Annual Percentage Rate : 21.99 % Location Information Officer/Protfolio : XXXX XXXX, XXXX XXXX Location : XXXX C/O CUSTOMER MANAGER

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation