Consumer complaint received 2018-10-05
Company: JPMORGAN CHASE & CO.
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Following this summary is more information in the letter sent to Chase Bank. Originally the Mortgage was through XXXX   XXXX who was establishing a Mortgage loan for my daughter. My daughter at that time did not meet the qualifications for a loan so I was asked if I would sign for the mortgage loan. We reached an agreement that I would only be required to be liable for three years and both our names were to be on the title until the Mortgage loan was officially transferred to my daughter. Chase Bank took over XXXX XXXX in XX/XX/XXXX. I explained to Chase Bank about removing my name from the mortgage at the local Chase Bank. I was informed to remove my name from the title, and Chase would assign the mortgage to my daughter. A few days later we were told the transfer was denied because Chase does not give loans for Trailer homes. The details are contained in the letter sent to Chase Bank. 
After this letter was sent I was informed by Chase that they would not remove my name from the Mortgage Loan. I also was told to contact the Chase Executive Office. They also reviewed the letter after I called them. I later was called from a Chase Executive, referring me to call a local Chase Bank and have them process the mortgage into my daughter 's name. Chase Bank is still refusing to give a Mortgage loan to my daughter because of the house trailer on the property. In addition the monthly mortgage amount is transferred from my daughters checking account to my Chase account showing her name on my account. This then completes the Chase monthly payment. My daughter and I have never authorized this transfer from her account into my account for payment. Chase also increased the mortgage interest rate recently from 6 percent to 8 percent  without my knowledge. 
________________________ ( Chase Bank XXXX XXXX XXXX Mortgage XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX XX/XX/XXXX XXXX Mortgage acquired from Washington XXXX XX/XX/XXXX under the following conditions. 
XXXX XXXX XXXX could not qualify for the original loan of {$23000.00} for the property listed above. The property original appraisal was {$30000.00}. The XXXX XXXX Loan Officer acquired approval for the loan against the property to be taken under my approved credit rating with additional conditions added. First the title was to be placed in the names of XXXX XXXX XXXX and XXXX XXXX XXXX. ( See attached samples XX/XX/XXXX & XX/XX/XXXX Tax Statements ) Also XXXX XXXX XXXX was to make all property payments. Including Insurance, Taxes and any other charges that are made against the property ( see attached sample copied from XXXX XXXX Chase Account ). There was a Washington Mutual agreement, if XXXX XXXX for three or more years was to make all payments on time, XXXX  XXXX would transfer the mortgage loan to XXXX XXXX XXXX and XXXX XXXX would remove XXXX XXXX XXXX name from the mortgage loan. This also required XXXX XXXX XXXX to remove his name from the property title deed at that time. Also XXXX XXXX XXXX was required to open a checking account with XXXX  XXXX. This information was placed on a XXXX  XXXX document that was signed by XXXX XXXX XXXX, XXXX XXXX XXXX and the Loan Officer. 
When Chase Bank purchased XXXX XXXX, XXXX XXXX XXXX, checking account was also transferred with the Mortgage Loan. XXXX XXXX XXXX also had two Chase Cards. A third Chase bank account number XXXX paid all mortgage and property expenses by moving the amount needed from XXXX XXXX XXXX, Chase checking account to XXXX XXXX XXXX, Chase checking Account. ( See attached example printed from Chase Account dated from XX/XX/XXXX to XX/XX/XXXX ). The name is under the title XXXX and number XXXX to make the necessary payments. In over twelve years XXXX XXXX XXXX has faithfully made all payments on time meeting the requirements to transfer the Mortgage Loan to her name and also removing XXXX XXXX XXXX from the Title Deed. To date, XXXX XXXX XXXX has not paid any amount of money towards this property. Currently the loan is still under XXXX XXXX XXXX and shows the property under his name, being paid in account for transfer from XXXX XXXX XXXX, checking account. 
Approximately four years ago my daughter XXXX XXXX XXXX and I talked to the Chase loan manger in XXXX, Texas, where my daughter XXXX XXXX XXXX has her Chase checking account. After explaining the information shown above, the manger suggested I remove my name from the property title and then Chase will proceed with transferring the Mortgage loan under XXXX XXXX XXXX. After completing the name removal from the property Deed, we were told by the Loan Manger the change was denied and XXXX XXXX XXXX will need to find another place to get a loan to pay off the Chase Mortgage Loan. XXXX XXXX XXXX is disabled and living on Social Security and limited work, she could not find any place to get a loan. My credit rating is lowered because the loan is still in my name According to my lawyer, Chase Bank is obligated to the arrangements of XXXX  XXXX. My daughter XXXX XXXX XXXX had copies of all the XXXX  XXXX documents, but someone has stolen those documents plus other items from her house. XXXX XXXX XXXX twelve year record of making all required payments regarding the loan and property expenses should be taken in consideration in transferring the loan under her name. At XXXX years old and a XXXX Veteran, this should not be an additional expense for my wife when I die. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX

Company response to consumer: Closed with explanation