Consumer complaint received 2018-04-06
Company: CITIBANK, N.A.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Problem with personal statement of dispute

Complaint:
I have been a customer of The Home Depot at least 5 years, in good standing. However, I received a letter in the mail dated XX/XX/2018 stating that my account was now closed ( i.e., the entire {$140000.00} credit line ). Within a week or so of receiving this letter in the mail I called The Home Depots credit department to inquire a little further, because the reasons provided in the letter for the most part did not correspond to the actual findings in my credit bureau profile with XXXX. At that point I was informed that the card was actually closed due to inactivity. However, the letter I received from Home Depot said nothing about inactivity being a factor. The letter only referred to information that they received from XXXX XXXX XXXX XXXX. I then asked The Home Depot representative if my card can be reinstated, since it was just recently closed for inactivity, as I was indeed going to use for home improvements that I had put off for a little while due to among other things a very hectic schedule in my household, one of which included my pursuing and completing my XXXX just recently. 

The representative informed me that there is NO WAY my account could be reinstated, and that I would need to reapply for credit. I was also informed that I should take the issue up with XXXX regarding the information in my credit profile, which is what they also used to base their credit decision. I informed The Home Depot representative that I was so perplexed about the reasons they listed on the letter they sent to me that I signed up with XXXX XXXX  to assist with this issue ( among other things ). The paralegal from XXXX XXXX was also perplexed about the reasons the Home Depot stated in the letter ( e.g., insufficient length of credit history, number of accounts with delinquency, and so on ) because it did not correspond with the information they reviewed on my XXXX credit profile. Additionally, the XXXX  representative also informed me that the reason the information did not match was because there was another individual with the middle name XXXX ( my maiden name ), but with the same first and last name as mine, that may be causing the discrepancy. The representative than informed me that he will notify The Home Depot to inform them that my account should not have been closed ( or something to that affect ). Then I discovered that there was another odd entry on my credit profile from The Home Depot ; So not was my account that was in good standing that was in good standing completely closed, but The Home Depot included an entry on my credit profile that stated the following : Affected by Natural or Declared a Disaster. Therefore, at this point I have decided to reach out to the Consumer Financial Protection Bureau to determine if there are any Fair Credit Reporting Act violations that I would need to have investigated with regards to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation