Consumer complaint received 2023-11-27
Company: Bliksum, LLC
State: CA
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Installment loan
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Dear XXXX XXXX, I hope this letter finds you in good health and high spirits. I am writing to formally dispute the inaccurate reporting of late payments on my credit report by XXXXLoanMe since XX/XX/XXXX. 
Over the past year, I engaged in negotiations with representatives from your company due to a reduction in my commission income. These negotiations were aimed at ensuring my account remained in good standing and to prevent any negative impact on my credit score. I diligently adhered to the agreed-upon payment arrangement. However, I was disheartened to discover that LoanMe had submitted a total of 10 late payments to XXXX simultaneously. It is concerning that these late payments were reported after an extended period of over 8 months, and since your company recorded these conversations you should have evidence of recorded conversations with representatives. Below is a detailed timeline of the negotiated payments, which were different from the original loan agreement : XX/XX/XXXX XXXX, I spoke with representative XXXX , who confirmed that a payment of {$760.00} would keep my account current and prevent any late reporting. This payment was successfully cleared from my XXXX account on XX/XX/XXXX ( see attached document ). XXXX also mentioned that this payment would count as two payments due to a company " special '' offer. 
XX/XX/XXXX XXXX, I spoke with XXXX to arrange another payment. XXXX informed me that if I made a payment of {$1100.00}, I could qualify for a " hardship special payment match, '' provided the payment was received by XX/XX/XXXX. I scheduled two payments of {$560.00} each, which were cleared on XX/XX/XXXX and XX/XX/XXXX, respectively ( see attached cleared payments ). These payments were intended to cover my obligations into XX/XX/XXXX. 
XX/XX/XXXX I spoke with XXXX at XXXX and arranged another special payment of {$740.00} ( confirmation # XXXX ), which was duly cleared from my account on XX/XX/XXXX. 
XX/XX/XXXX XXXX, I made another payment of {$400.00} ( confirmation # XXXX ), as suggested by XXXX XXXX to prevent any late reporting. The payment was cleared from my account on XX/XX/XXXX. 
XX/XX/XXXX XXXX, I called XXXX again to confirm the minimum payment required to avoid late reporting. She reiterated that a payment of {$400.00} ( confirmation XXXX XXXXXXXX ) would suffice, and I scheduled the payment accordingly. The payment cleared my account on XX/XX/XXXX, and XXXX reassured me that nothing would be reported late. 
XX/XX/XXXX XXXX, I spoke with XXXX once more, seeking her guidance. She informed me that a payment of {$400.00} ( confirmation XXXX XXXXXXXX ) would prevent any late reporting, and I scheduled this payment. The payment cleared my account on XX/XX/XXXX, and XXXX assured me once again that my account was in good standing. 
XX/XX/XXXX XXXX, XXXX informed me of a loan payoff special that offered an 85 % discount on my present loan balance, enabling me to settle my account in full for {$2200.00}. She assured me that, with the following payment schedule, there would be no late payments on my credit report, and my account would show as " paid in full '' and " paid on time. 
XX/XX/XXXX : {$650.00} ( cleared on XX/XX/XXXX ) XX/XX/XXXX : {$650.00} ( cleared on XX/XX/XXXX ) XX/XX/XXXX : {$650.00} ( cleared on XX/XX/XXXX ) Additionally, on XX/XX/XXXX at XXXX, XXXX requested to add another payment of {$400.00}. Despite this late change, she assured me that my account would be paid in full, and there would be no late reporting. We added this payment to come out of my account on XX/XX/XXXX ( and this payment cleared my account on XX/XX/XXXX ). 
To my astonishment, Saturday ( XX/XX/XXXX ), I received an alert from XXXX indicating that LoanMe had reported 10 late payments, in direct contradiction to our previously agreed-upon terms. I immediately followed up with XXXX on XX/XX/XXXX at XXXX XXXX to understand what went wrong with my account. To my disappointment, she now denies ever assuring me that my account would not be reported late. Instead, she mentioned that their back office was overwhelmed, and she could not assist me in rectifying the situation. I reiterated to her that this was not our original agreement, and I am deeply troubled that LoanMe did not uphold our negotiated terms. 
I hereby request that you investigate this matter thoroughly and correct the inaccurate information from my credit report. The erroneous reporting has had a devastating impact on my financial standing, which I trust you can empathize with. I am hopeful for a swift resolution to this distressing situation. 
I express my gratitude in advance for your understanding and cooperation in resolving this matter. Please find attached all relevant documentation supporting my claims. If any additional information is required, I am more than willing to provide it. 
Thank you for your prompt attention to this serious issue. Your assistance in resolving this dispute is highly appreciated. 
Sincerely,

Company response to consumer: Closed with explanation