Consumer complaint received 2021-04-14
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
To whom it may concern : I have called company and have made several additional payments to bring account down and pay my balance quickly. have made additional payments and they are adding them as escrow and hold payments and place in suspense and deposit at what ever time they want to benefit them and not the consumer. My initial payment was a large deposit to account and they used half of the deposit in escrow account when it should have gone to principal balance, In addition to that i have made other deposits in the thousands and they place deposits to go onto principal and place them in what they call a suspense and add to acct to whenever they feel is convenient for them andalso my automatic payments should be deducted automatically every month ; If I make a large payment to acct they skip the auto payment so it does not get added to acct at their convenience. 
I am forwarding a snop shot copy of my online balance payments so that you can see the whole picture. 



Transaction Type Process Date Effective Date Transaction Principal Interest Escrow Optional Products Suspense Fees & Assessments Principal Balance Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$500.00} {$0.00} {$0.00} {$0.00} - {$500.00} {$0.00} {$52000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$4000.00} {$0.00} {$0.00} {$0.00} - {$4000.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$500.00} {$0.00} {$0.00} {$0.00} - {$500.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$4000.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$4000.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$57000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$57000.00} Principal payment XX/XX/XXXX {$0.00} {$4000.00} {$0.00} {$0.00} {$0.00} - {$4000.00} {$0.00} {$52000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$3400.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$3400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$400.00} - {$100.00} {$0.00} {$0.00} {$500.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$3400.00} {$3400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$52000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$400.00} {$100.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$500.00} {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$4400.00} {$4400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$57000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$270.00} {$220.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$250.00} {$240.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$260.00} {$230.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$250.00} {$240.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$4500.00} {$2200.00} {$2200.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Total Records : 27 Please feel free to call me or email me if you have any questions. 
XXXX XXXX XXXX EMAIL : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation