Consumer complaint received 2021-01-22
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
The following people have received multiple emails from me on this issue, FYI. 
XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX ; XXXX XXXX This was first reported to 5/3 in XX/XX/XXXX. I spoke with a XXXX and XXXX ; both stated they would escalate this to their supervisors. Clearly nothing has been done about this issue. 
The short story is EVERY time I use my 5/3 card, 53 duplicates a charge. This is the basis of my complaint as I perceive this as either illegal or irresponsible. 
. 
After dealing with another serious issue, I forwarded the following to XXXX who has been working on this since XX/XX/XXXX. We have talked twice a week since XX/XX/XXXX. Each time we speak she tells me she has escalated the issue ; or talked with her boss ; or has to allow time for the team to work on it ; or taken it as far as she can. It is in the hands of their IT team who cant find a solution ; doesnt care that this happens only with my 5/3. XXXX XXXX and other cards NEVER have this issue. 

After the last conversation with XXXX it is clear 5/3 wants to wash their hands of this issue and their IT department isnt concerned with pursuing, researching or investigating this issue. 
I consider it serious simply because If I had an emergency, with all the pendings/ duplicate pendings I have - this could impact me personally. 
Following is the summary and snapshots Ive sent to 5/3 XXXX Thanks for helping with this. It has been an issue since XX/XX/XXXX. Now that I have your attention and you seem to be someone at 53 who can really get things done, I'm so happy to share this with you. 


Basically, when a pending charge hits my 53 credit card, it always does so in duplicate. All the retailers say it's not them and since my 53 card is the only common item, I have to believe it has something to do with 53. This NEVER happens with XXXX XXXX or any other card I have. 


The retailers and 53 customer service all say, " it's pending, if it doesn't fall off, call us back ''. Well, that is not acceptable. Even the pending charges go against my available limit. If I had an emergency, with all the 'pendings ' I have - this could impact me personally. 

This is the most recent, notice the duplicate {$22.00}. There are a few more, following the XXXX snapshot. 
<snapshot in attachment> XX/XX/XXXX I spoke with XXXX ( 53 ) her employee ID is XXXX <snapshot in attachment> XX/XX/XXXX I spoke with XXXX and XXXX and XXXX stated it was not a 53 issue. with so many of these, I know it must be 53. 
<snapshot in attachment> This is the issue from XX/XX/XXXX : See below - I made ONE purchase of XXXX, but it shows up in my pending THREE times. I get THREE texts and THREE emails, so I am pushed to view the credit card info at 5/3.com. XXXX and XXXX were no help and stated they would pass this on to their supervisors and I doubt they ever did anything. I never heard back from either of them. My point is I should NOT ever, get duplicate charges. 
<snapshot in attachment> Again, ( XX/XX/XXXX ) I spoke with XXXX and she stated that they could not decipher the problem. ( In other words, they could not figure it out ) I also asked why her IT XXXX could not understand that this is a compliance issue, she stated, that her IT XXXX has not responded to anything escalated by her OR emails sent by me. 

Today ( XX/XX/XXXX ) I spoke with XXXX XXXX (? Spelling ) a supervisor stated basically the same as XXXX AND the 53 was not concerned that the duplicate charges are held against the credit limit and could cause a customer hardship, in an emergency. Shockingly poor attitude towards customers. He also stated that IT had nothing to fix as this was common activity. 

I find it hard to believe that duplicating charges are common activity.

Company response to consumer: Closed with explanation