Consumer complaint received 2015-12-21
Company: Jomax, LLC
State: UT
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Used obscene/profane/abusive language

Complaint:
My XXXX closed 2 yrs ago and XXXX XXXX paid a claim in my bond. This debt was assigned to a third party collection agency JOMAX RECOVERY SERVICES, since I could not paid $ XXXX/mo as XXXX requested. 
JOMAX recovery contacted me through XXXX of its managers XXXX XXXX XXXX. This lady has been very rude and disrespectful to the point of getting me in tears with her threats and name calling. I finally was able to pay this account off and now she is not willing to provide a letter stating that the account has been paid in full. I know I have the right to obtain a letter in writing stating that it has been paid in full. She is not willing to cooperate providing this letter, instead she refers to a receipt that was sent on XXXX/XXXX/15 which does not reflect the actual amount paid to JOMAX. There are important reasons why I need to have this letter with me now. The institutions I work with DO NOT ACCEPT receipts stating a cero balance, THEY NEED A LETTER. I never had a situation like this where it is so difficult to communicate with a company through their agents, XXXX did not follow any fair act federal regulations. The way she treated me over the phone for the past 2 years has been very frustrating, I owed them money and I did not complaint about her calling me names and hanging up the phone on me every time she called me. I have been nothing but understanding and respectful but a year ago I decided not to speak to this person anymore, I requested to speak to a manager and every time I tried her manager Jomax says that XXXX is the only XXXX authorized to talk to me about this issue. I paid this account off with a lot of effort since my business closed I had to pay this and other big debts instead of filing for bankrupcy which was not an option I wanted to take. I am just requesting a letter stating that this balance is paid in full so I can take it to my bank to get a line of credit since my bank hold funds for me to help me with the secure credit card I have now for another business. As you can see the fact that this lady is difficult even to provide a final written statement ( letter ) of my account which is showing as a judgement in my credit report is affecting me. I was expecting this letter so I can provide it to my bank and my bank can release the funds for me before christmas. I guess I need to keep under this lady XXXX XXXX 's demands and unfair treatments, taking advantage as her position in JOMAX RECOVERY SERVICES. No respect was shown to me since the beginning. I have worked as a collection agent before and I have never treated people the way she treated me, I am a business owner with rights even if I owed XXXX money before. I am attaching copies of the emails this lady XXXX sent me. Apparently she has time to email back and forth with no resolution, but no time to type a small letter stating I paid it in full. I wish that this does not happen to anyone again, I took the time to call and set up a complaint because I know this will help other people dealing with this lady in the future.

Company response to consumer: Untimely response