Consumer complaint received 2023-09-27
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I will attach documents when I get home tomorrow. 

XX/XX/XXXX XXXX My husband unknowingly forged my name off of our checking account at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX North Carolina XXXX He did this with an employee who has multiple aliases and no longer is with Wells Fargo. 
In XX/XX/2014 when I realized he forged my name, I tried every way possible to get information from Wells Fargo and was turned away. Accounts were locked and I could not gain access. I actually was instructed to leave 2 Wells Fargo branches where I had made appointments before I ever got to the door. I was escorted out and told " There must be a mistake on your end, this never happened ''. Fortunately I got the 6 months which showed illegal activity, monies moved to unknown accounts, checks from a restaurant group, XXXX XXXX XXXX, we ( now he ) owns moved through account. He had accounts for his personal business, The XXXX XXXX, - advertising as well through Wells Fargo and was always giving this particular banker, XXXX XXXX XXXX, XXXX  Tickets, Big Concert tickets, etc, for " helping him out ''. When I contacted the XXXX XXXX, XXXX XXXX XXXX the day I found out, I called that bank and a banker confirmed the wrongdoing and said " wow, weird things are happening to your account, let me schedule you tomorrow morning when our branch manager will be in '' When I arrived at the appointment, I was met half way down the sidewalk, asked my name, and I was told " there was no forgery on my account, and I would need to leave the bank ''. Later I was told that everyone at that bank during that time had been fired XXXX of 2014. I had my mom in Pennsylvania with great WF bankers told " something is going on ''. During a hellacious divorce, we subpoenaed the bank 3 times for these documents ( the 6 months from XX/XX/2014 XXXX 2014 ) and we were ignored or when sent twice contained XXXX years of records minus those 6 months. Again, I had the 6 months and all checks, deposits, withdraw, info already showing illegal, fraudulant activity. My ex was not going to stop to protect himself, his money, etc. and I finally settled in order to keep my sanity and see my kids. Our battle continued and kept me from pursuing this out of fear, disbelief, and knowing he nor the bank was never going to give in.. Stamped subpoenas by the judge and the bank would not release the information showing there was a lot more to this fraudulent activity that they were covering up.. I am sure if you look up this banker you will find all kinds of shady things. Interestingly enough and maybe of sheer coincidence there is an XXXX XXXX XXXX In NY who was involved in a federal Wells Fargo debacle. I only mention this because when doing a search for XXXX XXXX XXXX in XXXX XXXX he has XXXX under XXXX also known as '' ..Maybe a coincidence but worth mentioning. Again, I have all documents and have worked with 3 attorneys during my divorce and ongoing custody battle. This has just been put on the back burner trying to remain sane. Please contact me if there is anywhere this information can go. I would hate anyone else go through the trauma, deceit, and after affects this has had on my life and my children.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation