Consumer complaint received 2023-09-28
Company: WELLS FARGO & COMPANY
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Repossession
Sub-issue: Deficiency balance after repossession

Complaint:
Let me try to, once again and as succinctly as possible to explain how I was and still being treated by Wells Fargo Bank : over the past decade. 

What Happened? 

Where do I start?! A lot happened in over my dealing with WElls Fargo Bank Lots denials, lack of risibility, lots of rudeness, lot false inaccurate statements and facts about the actual occurrence of the circumstances i.e. : I refuse to honor my agreement with W.F, car was repossessed involuntarily from me, they spoke to an XXXX who called on my behalf in XXXX, ( didn't have legal representation then nor could I have afforded one at that time ) Many convoluted explications lest they will be blame and wear me out... The stories change depending on which W.F CON I speak with.

First I want to thank CFBP for their help and many efforts in helping me find an equitable and lawful solution to this agonizing, mentally, and financially exhausting situation regarding a car loan from Wells Fargo Bank a transaction going back over a decade ago ( XXXX ). 

I assume that CFBP can't possibly keep records of the avalanche of Customer Complaints that they receive. So, here is a succinct summary!!! 

After the loan approval, of what has now been documented to be of Wells Fargo 's many " fraudulent, unlawful, abusive and inequitable service, I purchased of a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Within days of purchase, the car had some transmission problems. I immediately called XXXX XXXX who asked that bring back the car at no cost to be fixed, not necessary to contact Wells Fargo and request other Vehicule. Nonetheless, I did and left a message to their Car Loan Department that wasn't returned. 
Less than a week later I went to the Dealer, not only to find out not only the dealership was out business, he flew back home to XXXX but SOLD MY CAR TO AN INNOCENT XXXX FOR XXXX XXXXXXXXand inequitable. 

I immediately call the loan Manager to report the incident, he was very unconcerned only told that it was a personal that I need to resolve on my own but they still expected to receive their car payments. I asked about the Insurance that was insisted that I get from them one of their conditions for approval, His answer? XXXX XXXX, call them and hang up on me. 

All in all, I filed a Police Report, mange to contact the buyer, reluctantly filed for Bankruptcy etc ...... They soon after reposed from the XXXX, request immediate full payment XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) They sold it at auction. .BUT UNTIL TODAY THAT VEHICULE ( THEIR VEHICULE ) It is still, according to DMV ) registered to me. Again, their response? This is also my responsibility! 
Ps : I will attach copies of some insulting XXXX XXXX XXXX XXXX Checks to silence me no plausible sensible explanations. ( one as small as low as {$5.00} ) and some of correspondences from them. What do I want? Compensation, respect, and teach them not to continue with their heartless and unconcerned treatment. of their consumers. 
Since the Civil Law Suit did not teach them, I fully intend to give it my all! 

First I want to thank CFBP for their help and many efforts in helping me find an equitable and lawful solution to this agonizing, mentally, and financially exhausting situation regarding a car loan from Wells Fargo Bank a transaction going back over a decade ago ( XXXX ). 

I assume that CFBP can't possibly keep records of the avalanche of Customer Complaints that they receive. So, here is a succinct summary!!! 

After the loan approval, of what has now been documented to be of Wells Fargo 's many " fraudulent, unlawful, abusive and inequitable service, I purchased of a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Within days of purchase, the car had some transmission problems. I immediately called XXXX XXXX who asked that bring back the car at no cost to be fixed, not necessary to contact Wells Fargo and request other Vehicule. Nonetheless, I did and left a message to their Car Loan Department that wasn't returned. 
Less than a week later I went to the Dealer, not only to find out not only the dealership was out business, he flew back home to XXXX but SOLD MY CAR TO AN INNOCENT XXXX  FOR XXXX XXXXand inequitable. 

I immediately call the loan Manager to report the incident, he was very unconcerned only told that it was a personal that I need to resolve on my own but they still expected to receive their car payments. I asked about the Insurance that was insisted that I get from them one of their conditions for approval, His answer? Well XXXX XXXX, call them and hang up on me. 

All in all, I filed a Police Report, mange to contact the buyer, reluctantly filed for Bankruptcy etc ...... They soon after reposed from the XXXX, request immediate full payment ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They sold it at auction. .BUT UNTIL TODAY THAT VEHICULE ( THEIR VEHICULE ) It is still, according to DMV ) registered to me. Again, their response? This is also my responsibility! 
Ps : I will attach copies of some insulting XXXX XXXX XXXX XXXX' Checks to silence me no plausible sensible explanations. ( one as small as low as {$5.00} ) and some of correspondences from them. What do I want? Compensation, respect, and teach them not to continue with their heartless and unconcerned treatment. of their consumers. 
Since the Civil Law Suit did not teach them, I fully intend to give it my all! 
On second thought, most of these Document have already been submitted in my prior complaint with exception of their {$40.00},, ( will submit if requested )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation