Consumer complaint received 2020-10-20
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
As a XXXX Veteran I attended XXXX university, when I enrolled I used my chapter XX/XX/11 VA education benefits as well as the yellow ribbon program to pay for my tuition. The VA essentially paid full tuition as well as a monthly stipend to me while enrolled in XXXX university. However there was a period of about a month from the start of classes until the payment would be made. The financial advisor at the time led me to believe that I needed to take out federal loans that amounted to a total of roughly {$26000.00} ( I did not know that amount until later ) to cover for the time lapse with the VA program even though my tuition books and fees were completely 100 % covered with the VA programs I was utilizing. They then sent some of the loan money to me saying it was a stipend, or saying it was a grant from the government, but they also sent some of the loan disbursements to an account that was not owned by me, but was still said to be " stipend '' out to me. They said they sent me {$26000.00} in stipends within six months. They did not. They also told me that once the VA started paying my tuition that my loans would be cancelled, instead they kept requesting money for tuition from both the student loan providers and the VA. Then when I asked for an investigation, they changed all the records to reflect I dropped classes the first day of enrollment causing me to owe roughly {$17000.00} dollars back to the VA . They changed all my grades in there system to F 's and said I never attended classes. They had to send certifications to the VA saying that I was still enrolled to receive payments, which they did for years. Yet my real enrollment was only for 6 months. On the audit the XXXX found they had me enrolled in online classes as well as campuses in XXXX XXXX as well as in XXXX California. But the " new ledger '' I was sent reflects me dropping classes as soon as I was enrolled, which in turn caused the debt owed by me back to the XXXX. I have all the emails from them as well as emails from instructors that will verify that I in- fact did complete more attendance than they reported since my last day attended matches the day the classes start. In short this school scammed me into getting federal student loans that they dispersed to themselves. They have caused me a ton of debt and financial harm that still continues as well as lost VA education benefits that I paid into not only with my service to this country but with my money as well. I am in debt {$43000.00} as a result of a 6 months attendance that did not end with a degree. I have asked the loan servicer to forgive these debts as they are fraudulent but they will not. Stating the information they received from the schools says it is a certified debt on there end because the school XXXX University certified attendance to receive the loan amount. Yet the same school told the XXXX I dropped all my classes the start of enrollment causing me to repay thousands in tuition and BAH and resulting in a loss of education benefits to myself.

Company response to consumer: Closed with explanation