Consumer complaint received 2023-07-03
Company: Nelnet, Inc.
State: OH
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
XXXX XXXX XXXX XXXX XXXX The issue I would like to address is in regards to federal student loan inaccuracies held by Nelnet. To be more specific, I have two existing consolidation loans formerly held by Great Lakes which have transferred over to Nelnet during the latter month of XXXX, XXXX. 

Consolidation Loan details ; - Direct Consolidation Unsubsidized ( {$3100.00} / 6.375 % interest ) - Direct Consolidation Subsidized ( {$3500.00} / 6.375 % interest ) Correction : the interest rate for both consolidation loans is NOT 6.375 %, it is " 0 % fixed '' As my story goes... 

During the month of XXXX, XXXX, I was notified by mail that all formerly held federal student loans by Great Lakes would be transferring to Nelnet and I would receive superior service. I registered an account with, and contacted Nelnet in the latter month of XXXX via phone to dispute loan inaccuracies during the transfer ( particularly the interest rates ). I had an opportunity to speak with both an advisor and manager, both of which were deliberately not helpful and clearly didnt want to be on the phone to begin with. I then contacted Great Lakes via phone of whom were much more cordial and the advisor gave me an opportunity to discuss my concerns. The advisor kindly requested that I wait at least one month to see if it would work itself out due to, " large volume of transfers, incoming phone calls, and similar stories '', so apparently I wasn't the only one.

I patiently waited one month before contacting Nelnet via phone and as it turns out my situation hadn't changed... I then filed a Complaint Form using Nelnet 's online sources in the " contact us '' tab on XX/XX/2023. As of XX/XX/XXXX, no changes were made to the account, nor have I been contacted. Once again, I called Nelnet and spoke with an advisor. Unfortunately, no resolution has been reached ; however, I was notified that my account has been pending since XXXX and that no decision has been made. I was also provided an email to which I could submit another complaint with accompanying evidence to support my dispute and so I filed immediately on the same day ( documents included ). 

It is now XX/XX/2023 ; no investigation was performed, no corrections were made, I was not contacted via phone, email, or postal service, and my Nelnet account has no messages in the inbox... there were no follow-ups whatsoever, which is concerning because I spoke with management regarding my concerns as these errors have the potential to impact my life heavily in negative ways. Needless to say, I am 100 % displeased with this company and feel very strongly that Nelnet should be investigated by governing authorities for both negligence and complete disregard for the well-being of a borrower. 

Once again, I will provide supporting evidence with this Complaint Form in an effort to rectify the situation. Additionally, you may contact the XXXX yourself to clarify these details. I would sincerely appreciate having these corrections made immediately and to have the corrections/ notice mailed to me asap. This will be my final attempt in good faith before resorting to court, as I have now waited over two months with no response whatsoever from Nelnet.

Company response to consumer: Closed with explanation