Consumer complaint received 2019-09-25
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XXXX, my leased vehicle was involved in a total loss ( theft ). There was a lot of paperwork basically signing over the car to the insurance company and that they were going to be paying off my vehicle from my lease, etc. Once everything was said and done, I leased a new vehicle without issue. In XXXX of XXXX I applied for a boat loan only to be told that I was declined due to a severely past due balance with Toyota Financial. I was very confused. The strange part is I get my credit report every month and had never seen it. I looked at the report only to find that I had an outstanding balance of {$100.00} that was 14 months past due. I contacted them immediately and they listed out the payments that XXXX and GAP insurance made covering all amount due on the account aside from the {$100.00}. I called my Insurance company only for them to tell me that they paid everything that they were told was owed and they are not responsible. They had no explanation for why there was a remaining balance on the account. Apparently I was responsible for a debt that I was not informed of. I called back Toyota Financial Services and told them that I would pay, but I needed the account to show as if I hadnt missed those payments. The people on the phone acted understanding because the story makes sense and it would appear so in their system as they never made an attempt to contact me regarding the debt or made an attempt to collect the debt. They agreed that they would make the change in their reporting to the credit bureau. I paid the {$100.00}. Months passed, yet it was still on my credit report as Failure to Pay for 14 months. This significantly affected my ability to receive credit at good rates, costing me thousands of dollars. I have never missed a single payment in my entire life. In XXXX, XXXX, I spoke with them on the phone and they were horrified of the story, but told me that the call center has no control over credit disputes and that they cant change the status of any credit reporting. The department that handles that can ONLY be reached by mail. They have no phone number or other form of communication. Lets be real for a second. Does anyone think that this is at all efficient? I digress. I took the time and wrote a nice letter following guides on how to write credit dispute letters online. I wrote a nice letter explaining what happened and what I thought should happen and I got a single line response 2 weeks later saying that they verified its accuracy in reporting to the bureau. I had no idea what that meant, so I wanted to see if anything changed. It did not, so I filed a dispute with Experian to try to right this. They responded the same way that Toyota did. This was very upsetting. I called Toyota Financial Services XX/XX/XXXX again explaining the whole story. The first time they attempted to transfer me to a different department, I was hung up on. I then had to call back and tell my story again and be transferred. I then had to tell my story a third time only to be told that they still had no control. There was no way of anybody speaking to somebody in their credit dispute department. They also found that my account STILL showed as a balance was due. The balance due was {$0.00}. They informed me that they would escalate this to the dispute department so that it would show no balance due, but it is probably because it takes them 60-90 days and I just paid the balance in XXXX. I reminded the agent to check the year on the payment. It was XX/XX/XXXX, not XXXX. They still would not inform me of what they could do about their inaccurate reporting of a failure to pay for 14 months. They said they would escalate my concerns to the dispute department, which has no form of contact aside from hard copy mail. This has gone on to long unresolved. I cant keep falling victim to these companies who have no care for how their actions affect me.

Company response to consumer: Closed with non-monetary relief