Consumer complaint received 2016-01-30
Company: Paypal Holdings, Inc
State: WA
Product: Credit card
Issue: Billing disputes

Complaint:
We are disputing the transaction with PayPal Credit. On XXXX XXXX, XXXX, my husband and I went to XXXX XXXX presentation to listen to their Timeshare deal, before the presentation we were told that it will not take more than an hour and half to attend which was not a true statement, we spent almost three hours with the sale person trying to confess us about the great deal they offering. During our meeting we were told that we will be able to book our vacation anytime as long as it is few months ahead and not in red season like Hawaii or Florida where you have to plan a year ahead, also we were told the monthly maintenance fees will not increase as long we are the owner of the Timeshare. The sale person told us that he will visit us in XXXX on XXXX last year to help educate us on how to book our trips which did n't happened, we made many phone calls to see when he 'll be able to come over with no luck, also we tried to talk to his co-worker who is responsible for booking and quality assurance with no response from her as well. The timeshare deal worth of {$14000.00} including the down payment of {$4900.00} from PayPal. I can go over with many pages on how we are disappointed and frustrated on how we got scammed and fooled by this company but will try to summarize most for the important issues that made us to make a decision and take an action to protect our right and warn other customers about this misleading business practices. The main reason and only reason we got Timeshare is because we have big family and by doing this we can afford go on vacation with less expenses, so will be able to take our parents with kids to enjoy places that will cost an arm and leg to visit. During our presentation we told the sale manager that we would like to go to Hawaii and Florida and we need them to help us arrange the trip, we gave them the date of XXXX XXXX, so it 's about one year and four months ahead, because these places always on red season and you need to plan ahead. We were promised that they will help us find a spot which never happened, every time we tried to use the points there are no rooms anywhere or dates. We went online to make a reservation on XXXX XXXX for XXXX XXXX XXXX in Oregon but we had to be on waiting list, we tried to book a trip to XXXX XXXX XXXX XXXX XXXX XXXX also no rooms and you have to be on waiting list. Based on the information we have, we called PayPal customer service and explained the situation, we asked them on how they can help us dispute the transaction. We told them that we are working with a lawyer and the contract is cease and desist with the TimeShare. The management from PayPal seems to understand our concerns and promised to resolve the issue as soon as we provide them with a proof that our contact is cancelled. PayPal told us that they will waive all fees and our account will be forgiven, and all payments that we made will be returned to us. Before our contract was cancelled with XXXX We made every effort to call PayPal monthly and give them an update on where we are standing, we asked them over and over that if we get a proof that our contact is terminated, would they work with us to remove the transaction and return all the payments that we made to them, and their response was always " YES '' and do n't worry we will take care of the issue. Finally, when our contact was cancelled legally through the attorney, we called PayPal and provide with the date of the cancellation and every proof we have, however, we were very disappointed when PayPal denied their ability to help on the issue and refuse to acknowledge the problem. The credit company lied to us all the way, they provide us with false information and manipulated us, that came from the management side which suppose to be trustworthy and professional on how to handle customer complaint.

Company response to consumer: Closed with explanation