Consumer complaint received 2017-09-04
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Well Fargo Opened an account frauduantly for my XXXX  husband and recieved deposits in the account from XX/XX/XXXX and XX/XX/XXXX. Well Fargo has refused to provide account authorization, details on the account or access to the funds On XX/XX/XXXX my husband : XXXX XXXX XXXX, XXXX. XXXX USAF XXXX XXXX. 
I was named the executor and trustee of his estate on XX/XX/XXXX My sons and I reviewed my husbandss last retirement statement on XX/XX/XXXX. There was a deduction {$310.00} to a Wells Fargo Account Routing XXXX Acct. XXXX. 
During XX/XX/XXXX and XX/XX/XXXX, I went to the local banking center and called Well Fargo XXXX number. I provided all the necessary documentation MULTIPULE times. Routing and Account numbers, my husbands SSN, Probate and Trustee Documentation. Each time they said they would research issue and get back to me with the findings. 
After getting no where with Wells Fargo, I wrote to the XXXX XXXX XXXX XXXX XXXX XXXX regarding the deduction. On XX/XX/XXXX in a letter they validated/confirmed that the deduction payable to Wells Fargo started on XX/XX/XXXX and ended on XX/XX/XXXX. They also provided the aba routing and account number.
I went to the local Wells Fargo again with the letter from DFAS showing the account has been receiving deposits each month. Once again I provided, the account information, my husbands SSN, probate and trust documentation. 
Needless to say, I was very upset and frustrated. I discuss this with my son XXXX XXXX. He said he would take over following up with this issue. I provided my consent. 
My son XXXX, wrote to XXXX XXXX XXXX of Wells Fargo in mid XX/XX/XXXX explain ning the situation and the appalling treatment I received. The expectation of this letter is that someone with the ability, capability, and authority from Wells Fargo to provide a resolution and documentation of my husbands authorization for this account. 
On XX/XX/XXXX, XXXX received two identical form letters from XXXX XXXX, saying they received the information. 
On XX/XX/XXXX, XXXX XXXX wrote again requesting additional information. Since I and my son are not listed as co-owner on the account, Well Fargo would require legal documentation confirming me or my mother was the court appointed representative. Please note that this information was provided previously to the banking center and via mail. 
On XX/XX/XXXX, I received a letter addressed to my ( XXXX ) father regarding mediation. I dont understand why I should submit to mediation since the account and its deposits have been validated by DFAS. I sent this onto my son for documentation. 
On XX/XX/XXXX, My son wrote XXXX XXXX again. He expressed frustration that XXXX XXXX and NONE of the employees of Wells Fargo would take ownership of resolution and provide the documentation of my husbands authorization of the deduction by Wells Fargo. He provided the probate information with my name and the trust documentation. 
On XX/XX/XXXX, He received another letter XXXX XXXX stating that XXXX XXXX received the 2nd letter. 
On XXXX, He received another letter from XXXX XXXX. In order to fully investigate my concerns A signed authorization from the Representative of my husbands Estate, prior to releasing account information to a third party ( my son whom I authorized and consented to act on my behalf ). Additionally, she requested my husbands SSN again. Note, this information has been provided multiple times to multiple employees at Wells Fargo On XX/XX/XXXX My son wrote a third letter this time to XXXX XXXX XXXX-Chairman of the Board with the additional information once again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation