Consumer complaint received 2020-12-16
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello : We first encountered clients XXXX XXXX and her paramour XXXX XXXX on or about XX/XX/2020 where we spent enormous amounts of free telephone consultation time answering their immigration legal questions, strategizing their possible immigration investor visa/intercompany transfer/out of status questions all for free, after which we all mutually scheduled an in-office consultation at our law office address at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX NY XXXX on XX/XX/2020 wherein all 3 of us ( XXXX XXXX, myself, XXXX XXXX ) spent what seemed like hours doing another in-depth deeper immigration law consultation where I answered all of their rapid fire questions, queries, hypothethicals, and offered solid legal advice, legal options such as investor visas, intercompany transfer visas, answered their out of status legal issues for XXXX XXXX as well as her extended family, how possibly foreigner XXXX XXXX could invest cash money into US Citizen XXXX XXXX real estate business, and countless other issues. Based on our successful ( and paid {$300.00} ) consultation, these 2 decided to retain our law office to do an XXXX XXXX XXXX Intercompany Transfer Application with 2 week Premium Processing XXXX Approval for {$10000.00} retainer fee ( attached signed executed retainer agreement contract ) wherein they paid to start {$5000.00} ( XXXX XXXX even signed the credit card receipt ( attached ) with our law firm trusting them to pay the other remaining {$5000.00} half at a later date presumably when it was time to file ( although it is all due up front ). We duly and diligently and honestly began to work on their immigration law matters starting that day, up until on or about XX/XX/2020, constantly answering their long-winded questions in writing and otherwise, day and night, including upon information and belief late nights and weekends ( see attached detailed itemized billing invoice ). However these 2 decided that they did not wish to pay us the remaining {$5000.00} due and owing on the signed retainer agreement contract even though we sent them all of our intellectual property, trade secrets, put tons of work and time into the matter, and they benefitted enormously from our genius, experience and hardwork. They ungratefully began to demand the first {$5000.00} portion back in a refund, even though we fully earned this portion of their fee, and in fact, they owe us more than {$21000.00} in overall legal fees as per our billing invoice, which, if we are pushed, we will gladly collect. When they started to harass us, threaten us, extort and blackmail us and our staff, even when we were kind and reasonable with them, we ceased to communicate with them any further, and terminated legal services. Please reverse this fraudulent and frivolous charge back in our favor based on the above and attached documentation, and permanently ban them from being able to use that credit card anymore, as they clearly are immature and are abusing it and not honoring their commitments to their credit card. 

Kind regards, XXXX

Company response to consumer: Closed with explanation