Consumer complaint received 2020-07-01
Company: General Motors Financial Company, Inc.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Good Afternoon, I have been facing an ongoing issue with Credit Reporting and accuracy with GM Financial. I had my car paid buy the beginning of the year XXXX. Showed XXXX  balance. I called again in XXXX because this was not showing on my Credit, nor was I able to pursue my Title. 
For a young man this was the top of all my financial endeavors to clear, acquire and go on to better things, as we know how much this can solidify credit scores. 
As XXXX approaches, I have called GM numerous times to get an update for my Credit Bureau. Still no answer on this topic, all they would tell me is that " Notes were added to my account and an Supervisor will review and reach out. This was not followed through. 

This all as been increasingly hard to communicate over the past years. ( Even before the troubles started. ) I have not been late, also when I continued to inquire regarding this whole ordeal They were still reporting during these times of COVID. But at the same time GM could not give me details when I have called with this issue. Reps have passed me through different departments all stating they do not have access to this information. I was again promised an investigation and a call back from a supervisor. No word yet!! 
This is incredibly frustrating while trying to move forward in life. As you know how much a credit score can build you or damage you. 

XXXX approaches and I receive an email for late payment reporting by GM.

I call GM, demanding a supervisor and supervisor states I have an unsettled amount. 
We talk this through, fully not understanding how this just appeared, however I do not agree with this tactic. I stated " I have paid off my car, showed XXXX balance, two months pass and I am reported for late payment, why is that?? '' The Supervisor could not answer and transfer me to a different department because of lack of information. New Rep further explains this is a Principal balance. I had to fight to get an answer to why my principal was not shown in my account on the app/web before this. They have stated issues in their system. ( This was stated by more than one rep on different occasions. ) The late payment charge which was not accurate, since my payments were set up automatically, any indication of problems. I would have been notified through my bank and GM. There were no notifications during this time. If I have a balance, I am fine with payment. But the surprise and system showing me past due is inaccurate and crippling! 

I explain I have not missed a payment, She compliments me and thanks me for being a customer for the time and follows that up with. " She does not know what has happened for that to take place. '' I further this conversation, since this is the most help/answers I have got from GM. 
She also states she will inquire about this to a higher level and a supervisor would call me back within 24 hours to review my case " this is the third time by a different rep, this has been promised ''. She also stated she would inquire to all payments that were reported late be removed for she has not that power and GM would launch a full investigation. While reviewing my account, reviewing all phone calls. I have yet to hear back. That has been over 45 days! 

In addition to this, I have been trying to take the consumer route by disputing these records. I have been working with a credit repair company for sometime. These frustrating times have that company baffled. No response to there or side or me the customer have been communicated. 

Amazingly, I was able to remove one of those late payment remarks from earlier this year, but others are still attached. This makes no sense to me, this tells me something is happening behind the scenes. They have not updated my credit with the three main Credit Bureaus. I can not get a straight answer from the company. I get transferred from rep to rep. This is now affecting other parts of my financial life. 

To this point : I have done research on GM and have found I am not alone in this area, but that also does not make me feel any better to know I am not the only one currently undergoing hardships with this company, but does raise my concerns to get this cleared up. 

In that research I have come across this company and site. 
I am thankful someone can step in and clear things up. That way these companies can not bully around their customers with lagging information and inaccurate protocols! 

Regards

Company response to consumer: Closed with explanation