Consumer complaint received 2020-07-18
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
DENIAL OF SERVICES WELLS FARGO- all support documentation is attached. For clarification and additional evidence to reopen this dispute is attached, why Wells Fargo does not understand this need is beyond me. Might be a lack in customerservice and risk management. Or they do not read attachments? I contacted Wells Fargo multiple times and was treated rudely, very disrespectful and unaccommodating to my needs ( go over recorded phone calls in the month of XXXX, XXXX and XX/XX/2020 ). I refuse to be treated in this manner or have to contact this company again in respect to this, being disrespected as a human being and a personof XXXX. If possible I would prefer to CPFBto step in here. 
Reasons for dispute : Attorney Misconduct : XXXX XXXX Breach of  duties Breach of contract Negligence- his staff can't read write or comprehend English very well. 
As an update to below issues : Wells Fargo 's response does not address the FACT Wells Fargo spelled a customer 's NAME incorrectly? They didn't apologize or provide solutions? This financial institution Wells Fargo is handling my financial and legal information! OR the FACT I was denied services for an appeal on this dispute, or amend it. Neither does this touch base on any on-going customer service issues? - Why was an appeal to amend the reasons for this dispute denied, hence denial of services? - Why didn't Wells Fargo follow up and follow through? See Wells Fargo 's response attached. Filed a dispute with Wells Fargo, via online {$200.00} claim XXXX sun, XX/XX/2020 ( XXXX XXXX XXXX ) Since I had to spend XXXX XXXX XXXX without the child I gave birth to because of XXXX XXXX of XXXX XXXX XXXX, hence the dispute. This was a 2 part dispute of a bigger {$5200.00} t otal. {$5000.00} is through another financial institution. Mailed in support documentation, received a response of receival and confirmation from Wells Fargo claim XXXX on Friday XX/XX/2020. Temporary Credit was not issued, did not hear back from Wells Fargo, this was closed out without notification, clarification was not provided, even when I attempted to call and email via secure messaging. I have provided all correspondence ( below and attached ). Did not receive any correspondence from Wells Fargo or the case manager regarding this matter as emailed. See times, dates, names and correspondence below ( also attached ). Wells Fargo did not follow up or let me appeal the dispute in question. After multiple requests, I have not received communication on this matter from the dispute department. Response I did receive from the FDIC complaint, they spelled my name incorrectly ( see attachments- first page ). With this they should just refund my money due back. " Thanks for submitting your claim for your checking account ending in XXXX. Your reference number is XXXX. We'll work quickly to resolve your claim within 10 business days. If we need more time, we'll apply a temporary credit to your account on or before the 10th business day. We'll send you status updates online or by mail. You can also track the status of your claim by signing on, selecting your account, then click on the Dispute A Transaction link, and going to our Manage Disputes page. If you have any questions, please call us at XXXX, 24 hours a day, 7 days a week. Thank you for banking with Wells Fargo. Wells Fargo Claims Department XXXX XXXXXXXX XXXX XXXX XXXX Fri, XX/XX/2020 at XXXX XXXX   To : XXXX Dear XXXX XXXX XXXX , We want to let you know we received the information you shared with XXXX XXXX XXXX . Your feedback is important to us and we will work with you to research the issue as quickly as possible. To help ensure we address your concerns, we're researching the claim you mentioned. You can expect to hear from your case manager within three business days of your complaint submission. We're here to help. If you have questions, please do not respond to this message using the Reply button ( replies are not monitored ). Instead, contact us by phone at XXXX, Monday through Friday, XXXXXXXX XXXX to XXXX : XXXX XXXX. and Saturday, XXXX XXXX. to XXXXXXXX XXXX. Mountain Time. For reference, your case number is XXXX. Thank you. We appreciate your business. Wells Fargo Executive Office Wells Fargo, N.A. Member FDIC XXXX XXXX Executive Office Centralized Intake Specialist Enterprise Complaint Management Office Consumer Products & Services Complaint EO From : Customer Service XX/XX/2020 XXXX XXXX Contact Us De ar XXXX XXXX : Thank you for contacting Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation