Consumer complaint received 2023-08-27
Company: Shellpoint Partners, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Paying off the loan

Complaint:
Exactly! 

More options and choices have opened up on this website or cfpb portal for me to choose or report when making a complaint to financial institutions or on my case mortgage companies for past transactions. 

I've seen this before but forgot. I won " this time. 

XXXX XXXX is using a service on me to limit my internet info that i see and communication where they alter info and what can be seen on the internet by the homeowner they are targeting. I describe as being or living in bubble of misinformation at all times. All public computers around you, all phones you can obtain, anywhere you can or could use the internet, they make sure to hack so they can filter/alter/change to their discretion to basically control the homeowner from exposing the fraud they know of that these mortgage companies are doing. 

Get me out of this bubble of misinformation and stoop controlling my internet information to fit your needs. I know how the CFPB is supposed to look when logging and filing a complaint! Ive known for some time now and the filtered version you had on me for so long aint it! I just didn't find value in reporting it sooner but will not stop reporting it now until you take it fully off! 

They have opened me up to identity theft where the fraud is still trying to be committed on me y getting me to give up my login info to credit websites like XXXX  you see in snapshot attached. I seriously doubt that email address is legit. 

Also, see attached correspondence by IRS they sent to me. I don't recall inquiring about anything regarding last years taxes but that's mainly because i never filed them. Please tell me someone didn't commit more tax fraud on me by filing last years taxes for me to recognize the capital gain i need to recognize for the cancel debt of my home loan by New Rez. Yea, maybe if i was informed and it wasn't hidden from me until after XXXX. XXXX, the date i was evicted and thrown out of my home i come to find out i fully own, i might of actually made that inquiry with the IRS so wouldn't raise any red flags. But it does. And its because of the Tax Fraud that continues to be done on me. 

Also, see proof of homelessness i attached. Im homeless over here living in a shelter becaseu of the fraud XXXX XXXX did to me bu thats no the unbelievable part to this all i say. Its that all this time im claiming to be homeless, its actaully not true. Apparently, this whole time I owned the home! Homeless but I own a home. In full. Deed transfer and everything that if property taxs for last year that i owe ( when dont have a mortgage, theres no escrow takne out to pay prop taxes for you at end of yr ) arent paid soon, i stabd to lose it due to a tax foreclosure. Can you beleive that? This has to be cruel joke or some really messed up protocol done to homeowners they committed fraud on are destroyed and eventually disposed. XXXX  but i own a home! Makes no sense! And wont form much longer since im being kept from getting a phone that could lead to getting a job that would afford me to pay property taxes i owe that could actaully help me retain my home. That I didnt even know all this time, i own!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation