Consumer complaint received 2016-01-21
Company: VANDERBILT MORTGAGE & FINANCE, INC
State: VA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I took out a mortgage around 2008 for my house and the land it sits on. Today I still owe about {$130000.00}. At the time of the mortgage I had a different job and made around {$4700.00} a month. I am now a XXXX and make about {$3400.00} a month. My mortgage payment is over {$1100.00}. That means that after taxes and the mortgage I have roughly {$1000.00} a month to live on. Utilities and transportation alone account for almost all of the " extra ''. I have depleted every penny of savings in the last few years keeping up with my mortgage but I am now unable to afford the payment. I have asked repeatedly to alter the payments in some way XXXX such as extending to 30 years -- the current term is 23 years ). 

It is bad enough that I am unable to make the payments. I feel like a failure for this fact alone. But what is frustrating beyond comprehension is the mortgage company 's employees. Just today I had another in a long line of conversations with a representative who told me that I was squandering money and hiding information. She insisted that I make {$4700.00} a month. She interrogated me like a murder suspect, asking me how much my electricity bill is and relentlessly switching time frames and topics in order to frustrate and confuse. When I gave her information, like my monthly utility costs, she demanded more specificity, a different detail, or simply refuted it. She continually told me that the problem is that " they '' are unable to figure out how I am spending {$4700.00} every month and that therefore there will be no relief of any kind. 

I am not attempting to get out of paying the full {$130000.00} that I owe, plus interest that accrues. I feel the deepest of obligations to do so, in fact. But the plain truth is that I can not. Circumstances have changed since the mortgage was extended. I am asking for a corresponding adjustment on the mortgage company 's behalf so that I may pay this mortgage for the next two decades. 

But even if that is n't possible, simple human decency is NOT too much to request. I am already subject to the disdain that many have for XXXX. To be frank, I feel that I should n't be punished for taking a XXXX in the poorest county in Virginia ( XXXX ). The house I live in is a double-wide, hardly an over-indulgent mansion I splurged on in a fit of irresponsible greed. It sits on XXXX acres of hilly, rocky land that is n't suitable for any sort of development in a depressed area of the country. And I am not only willing, but desperately want to pay every dime I owe. I simply can not. At least not as the terms currently exist. 

I am asking for a reasonable accommodation so that I may pay in full. My complaint is thus twofold : 1 ) That the mortgage company is so completely rigid that there is no way to reduce a payment that accounts for over 50 % of my take-home pay on a double-wide in economically-stressed XXXX, and 2 ) That the employees, down the line without exception, treat me as if I am a liar and a criminal. If there is no wiggle room, then so be it. My house will be yet another foreclosure. But there is no need to question my integrity and to overtly insult my very character. I wonder how these employees would feel if I treated their kids in a similar manner while they were at school simply trying to obtain an education and better themselves.

Company response to consumer: Closed with explanation