Consumer complaint received 2023-04-07
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the unverified accounts on my credit report and request that you enforce the following laws that have been violated by the creditors : Fair Credit Reporting Act ( FCRA ) : Section 623 ( a ) ( 1 ) ( A ) - Reporting accurate information to credit bureaus Section 623 ( a ) ( 2 ) - Duty to correct inaccurate information Truth in Lending Act ( TILA ) : Section 128 ( a ) ( 2 ) - Disclosure of loan terms Section 129 ( a ) - Disclosures before consummation Section 163 - Right of rescission Section 226.17 - General disclosure requirements Fair Debt Collection Practices Act ( FDCPA ) : Section 806 ( 5 ) - Threatening action that is not legally allowed Section 807 ( 8 ) - Using any false representation or deceptive means to collect a debt Section 808 ( 1 ) - Contacting a consumer at a time or place known or which should be known to be inconvenient XXXX XXXX XXXX, one of the creditors on my credit report, reported inaccurate information to Experian that led to my account showing a 30-day late payment in XX/XX/XXXX. This information is false, and I have never missed a payment on this account. This is a violation of Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the FCRA. 

Furthermore, XXXX XXXX did not provide me with the required paperwork, violating Section 128 ( a ) ( 2 ), Section 129 ( a ), Section 163, and Section 226.17 of the TILA. Additionally, they engaged in debt collection practices that were deemed harassing, deceptive, or unfair, which is a violation of the FDCPA 's Section 806 ( 5 ), Section 807 ( 8 ), and Section 808 ( 1 ). 

XXXX XXXX XXXX XXXX According to Experian, XXXX XXXX XXXX reported that I was 30 days late on a payment, but I have not missed any payments on this account. This inaccurate reporting has negatively affected my credit score and overall creditworthiness. 

I believe XXXX XXXX XXXX may have violated Section 623 ( a ) ( 1 ) ( A ) of the Fair Credit Reporting Act ( FCRA ) by reporting inaccurate information to the credit bureaus. Additionally, they may have also violated Section 623 ( a ) ( 2 ) by failing to correct the inaccurate information reported to Experian. 

XXXX XXXX  XXXX has reported to Experian and XXXX regarding my account with them. According to their reports, I was 30 days late on a payment on XX/XX/XXXX, but I have not missed any payment on this account. 

XXXX XXXX  may have violated Section 623 ( a ) ( 1 ) ( A ) of the Fair Credit Reporting Act ( FCRA ) by reporting inaccurate information to the credit bureaus. This inaccurate information has negatively impacted my credit score and creditworthiness, which has affected my ability to secure loans and credit cards for my personal and professional needs. 

Furthermore, XXXX XXXX may have also violated Section 623 ( a ) ( 2 ) of the FCRA by failing to correct the inaccurate information that was reported to Experian and XXXX. This failure to correct the inaccurate information has caused ongoing harm to my credit profile and overall financial well-being. 

As a result of these violations, I am requesting that XXXX XXXX remove these unverified accounts from my credit report and take immediate action to correct the inaccurate information they have reported. I believe that enforcing these legal provisions is necessary to ensure that creditors like XXXX XXXX  are held accountable for their actions and to protect consumers from further harm. 

One of the creditors XXXX that has reported inaccurate information is XXXX. They have reported a charge off on my account without notifying me or providing any paperwork to support this claim. Furthermore, according to Experian, I was 120 days late on a payment on XX/XX/XXXX, but I did not miss any payment on this account. 

The inaccurate information that XXXX has reported could have negatively impacted my credit score and creditworthiness. This has had a significant impact on my life. As a result of the inaccurate information on my credit report, I have been denied credit, and the credit that I have been able to obtain has come at a much higher interest rate than it otherwise would have. 

I am requesting that you enforce Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the FCRA, as XXXX may have violated these sections by reporting inaccurate information to Experian without notifying me or providing any paperwork to support their claim, and by failing to correct the inaccurate information that was reported. 

Furthermore, XXXX may have also violated Section 623 ( a ) ( 5 ) by not updating or correcting the inaccurate information in a timely manner, causing further harm to my creditworthiness. 

XXXX ( account number XXXX ) is in a charge off status. However, I have not received any notification from the creditor regarding a charge off, nor have I received any paperwork about this account. Moreover, the other two credit bureaus did not report any negative information on my account. 

I believe that XXXX may have violated Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ). Section 623 ( a ) ( 1 ) ( A ) requires that information reported to credit bureaus be accurate. In my case, the credit report provided by Experian is inaccurate as it states that my account is in charge off status, which is not the case. 

Furthermore, Section 623 ( a ) ( 2 ) requires that creditors investigate and correct any inaccurate information that is reported to credit bureaus. If XXXX was indeed reporting inaccurate information to Experian, they may have violated this section by failing to investigate and correct the error. 

XXXX XXXX XXXX According to Experian, the payment status of my account with XXXX XXXX is listed as a charge off. However, I never received any notification regarding this charge off account, and they never provided any paperwork with me. Furthermore, the other two bureaus did not report any negative information on my account. It is my understanding that XXXX XXXX may have violated Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ). 

Section 623 ( a ) ( 1 ) ( A ) requires that information reported to credit bureaus be accurate. It is my claim that the charge off status being reported by Experian is inaccurate, as I was not informed of any such status and the other two bureaus did not report any negative information on my account. 

Section 623 ( a ) ( 2 ) requires that creditors investigate and correct any inaccurate information that is reported to credit bureaus. If XXXX XXXX was indeed reporting inaccurate information to Experian, they may have violated this section by failing to investigate and correct the error. 

XXXX XXXX Specifically, XXXX is reporting that my account is open, when in fact it is a charge off account. Additionally, there is a discrepancy between XXXX and Experian on the date of last activity, which suggests further inaccuracies in the reporting. 

Based on the information provided, it appears that XXXX may have violated Section 623 ( a ) ( 1 ) ( A ) and Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ). Section 623 ( a ) ( 1 ) ( A ) requires that information reported to credit bureaus be accurate, and in this case, XXXX is reporting inaccurate and misleading information. Section 623 ( a ) ( 2 ) requires that creditors investigate and correct any inaccurate information that is reported to credit bureaus. If XXXX was indeed reporting inaccurate information to the credit bureaus, they may have violated this section by failing to investigate and correct the errors. 

This inaccurate reporting has had a significant impact on my life. As a result of these errors, my credit score has been negatively impacted, and I have been unable to secure loans or obtain credit on favorable terms. This has made it difficult for me to provide for my family and meet our financial needs. 

I request that XXXX investigate and correct these errors immediately. Furthermore, I demand that XXXX remove these unverified accounts from my credit report. I would appreciate a written response and the necessary actions taken to resolve this matter. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation