Consumer complaint received 2021-07-17
Company: Lending Club Corp
State: NV
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
I had applied for a loan with LendingClub and consolidated my debt. Everything seemed fine, and I was making my monthly payments as instructed and even making extra payments to pay down my loan faster. I had some credit card debt left, but the loan covered most of it. Unfortunately, like many people, all the demand for my job disappeared when the pandemic hit, and I was left without adequate income in Nevada because we were under a lockdown. I had a couple of month of waiting period before payments were to resume. 

During that time, I applied for Nevada XXXX since the demand was gone for my XXXX XXXX  job. Nevada 's XXXX  screwed up my XXXX  application so badly to the point that I was left without any help for over nine months. I applied for work at a warehouse and did minimal XXXX, XXXX, and delivery to pay my bills which had sharply risen because the grace period was over and the interest piled on. Lendingclub called me to notify me of the return of my payments, and I called them to let them know that I wasn't sure if I was going to be able to do the payment if I had to do it all at once, so they asked me if I could pay a little now and I told them that I could if they made split payments so I would be able to pay the monthly required loan amount. We proceeded with this option, and the reps told me that it wouldn't affect my credit. I made the payments, and despite being financially crippled because of the circumstances, I never missed one payment with them or any of the credit cards I was paying off. 

Finally, in XX/XX/2021, I received my XXXX  and my back pay after going through a lawyer and a XXXX  assistance group. Immediately, I paid off some of my credit cards and the full consolidation loan from LendingClub. With that loan out of the way, I finally could pay down my cards even further, and I began to do so. After paying some down, I applied to LC, XXXX LendingClub, again since I had paid off XXXX loan, and I planned to get another XXXX to put the rest of my cards, interest on one payment, and pay it off faster and more effectively. I called and filed but was denied, and the main reason was that I had a delinquent track record with my last loan. Confused, I told them that I had never missed a payment and had paid the required amount every month. According to XXXX, they told me that I had the marks and would have to talk to them about it. They also mentioned that the payments I had made could've gotten written up negatively because of the split payments. I was never informed of this when I had agreed to do the split payments. I immediately called XXXX  and notified them of the problem, and they said I had no missed payments. I told them about what LC had told me, and they mailed me my credit report to show that I had no marks or delinquency. They said it must be something on their end. The next month after paying down more cards, I called again to apply and mentioned what had happened the last time, and again I was denied with the same issue popping up. I told them what happened, and they said, " It has nothing to do with us but just what was in XXXX  XXXX report. '' I said there was nothing like that in the report and have the copies to prove it. They said they would forward it to the support/review team to get a clear answer. I also mentioned that the first rep had said on LC 's end that I had delinquent remarks even though I was told that it wouldn't affect my credit. He said he just saw exceptional payment history, and it must be something from XXXX  or a different loan. I called, and XXXX  again had no delinquent remarks from any loans. 

Recently, I applied after paying down some of my biggest balances to address having such high credit to debt ratios and even paid off one of my biggest cards and getting below 50 % and having a major increase in income from trading, ridesharing and warehouse work. LC again denied me and repeated the same issue, and their support never reached out to me about the issue. I told them about the issue, and they said it must be someone else but not on their end. I asked again if they could make sure support actually reaches out to me, and they said it would be done in a couple of days. 

I called today after it had been two weeks and told them I hadn't received a call and had to take more money out of my trading/savings than I wanted to in order to eliminate the debt further and asked where the explanation was. The rep I talked to transferred me to member support, and member support finally repeated what I had been told during the first denial about LC having a bad record on their end by marking me negatively for doing the split payments. This contradicted what three other reps had told me and confirmed what the first rep had told me. I told her that I was told that it wouldn't affect my credit. She said it didn't affect my credit, but it did affect my record on their end. I told them that I wasn't informed that this would have a negative impact on my ability to get a loan and asked why I'm being judged based on that when that was during a pandemic when I didn't have the income that I did now and how I had no knowledge that I was getting marked down because of the split payments even though I always paid the full amount I had to pay per month. 

She said she understood my frustration and said I would be eligible once I received an offer letter before I decided to apply again. She said if I received an offer letter that I would be close to eligibility or eligible. She did note that I had applied a few times this year. I asked them when I could expect to see an offer letter, and she said she didn't know and couldn't tell me. I told her that wasn't clear and asked if this was just being made up to get me off the phone. She said she felt insulted that I was calling her a liar and tried to direct the conversation to her about why I would do that. I told her that wasn't my intention, but I had been given the runaround or incorrect information from almost every LC rep and that I was very suspicious based on my experience. I notified her that I had been reaching out and support had also failed to inform me of the evaluation and my concern with the marks and where they originated. I told her that while many people defaulted on their loans or took settlements, I had paid the full loan amount and was consistent with the amount I paid each month. I told her that despite this I was being marked down negatively without my knowledge because I was misled. I was told that it wouldn't affect my credit and while that is true, they didn't tell me that it would hurt my chances of getting approved for a loan and they also tried to deny it when I asked them directly what caused the negative remarks. The first rep was honest but the rest were not and tried to blame other companies and XXXX. As a result, the inquiries to get a loan likely hit my credit report because I didn't know what was wrong. I was marked negatively for making on-time payments that I was led to believe were affecting me positively. I also mentioned to her that XXXX  has had numerous issues with LC regarding hidden fees and recently settled a big case this month. I don't believe extra fees were taken from me, but the fact is that I am getting punished for paying back every dime that I borrowed and doing the right thing. 

I told her that I was very hurt and very dissatisfied with how LendingClub treated me and failed to express any remorse or empathy with how they misled me. They tried to blame everyone but themselves. I told her that I'm sorry she was mad that she thought I was accusing her of lying but I had been lied to and misled so much that I just don't know what to believe and they weren't fixing the problem nor giving me accurate information when they said they would. I told her I would notify the XXXX  and the FTC about this because I'm truly hurt and I've been greatly misled by LendingClub 's dishonesty. I told her that if a supervisor has a problem with what I was saying to her over the phone that they could contact me and finally resolve this issue because at the beginning of the call, it said that the messages would be recorded for training purposes so I assumed they were recording me. I told her that I plan on notifying the FTC and XXXX  and here is my proof that I'm doing so because unlike LendingClub I'm always honest.

Company response to consumer: Closed with explanation