Consumer complaint received 2021-04-02
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have applied for the loan modification well before the scheduled auction .Submitted complete loan modification application on XXXX XXXX. Provided other documents requested i.e Probate court judgement, death certificate of my wife, Personal representative of the estate, Quit claim deed and My driving ID. 

Rushmore failed to process loan-modification application on time, mishandled my loan modification and proceeded to auction. 

Every time when i called them, new representative provided different information and told me previous representative gave you wrong information. Every time i was misguided. 

They did not send me auction notice nor other communication. i am the one calling them 3-4 times every month. 

They did not provide me reinstatement quote or steps to make loan current. 
In XX/XX/XXXX, received letter with new payment plans, when called rushmore to pay, Representative told me, i am not the authorize to make payment. 

I ask rushmore to offer me fair loan modification and extend auction until process of my application. 

I request them to send me entire file of my loan for review I request them to send all recorded call for my review I have all my supporting documents and evidence to prove, how Rushmore mishandled my laon modification and did not send notice and attempted unethical practice to foreclose and proceeded to auction.

Documents sent to Rushmore XXXX XXXX XXXX Attachments Fri, XX/XX/XXXX, XXXXXXXX XXXX to LossMitigation Concerned Sir/Madam Kindly find attached below mentioned documents forLoan modification application Loan Number XXXX. 
1 : Signed complete loan modification application 2 : 3 months bank statements 3 : Social security benefits award letter 4 : A : 1099 Mislancious from Housing authorities for rental income B : 1099k from XXXX 5 : Rental properties lease agreement 6 : XXXX scan 52 pages attachments includes Tax returns, pay stubs and other required documents Kindly process this application and stop auction scheduled on XXXX XXXX For any further questions/documents please call me on XXXX for immediate response. 
Regards, XXXX -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX Attachments Fri, XX/XX/XXXX, XXXXXXXX XXXX to LossMitigation Dear Concerned, Please find attached court legal documents ( 16 pages ) to process loan modification applications of the surviving spouse of XXXX XXXX XXXX 
Regards, XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX XXXX Attachments Wed, XX/XX/XXXX, XXXXXXXX XXXX to LossMitigation Dear concerned, Per conversation with loan mitigation officer today XX/XX/XXXX .Please find attached my Driving licence. 
Please process my loan modification application Call with questions on XXXX Regards, XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX Attachments Thu, XXXX XXXX XXXXXXXX XXXX ( 10 hours ago ) to LossMitigation Very Urgent Dear officer, Please find the attached quitclaim deed again to process my pending loan modification application submitted in XX/XX/XXXX. Kindly extend the auction date until processing of my documents. 
I did not receive an auction notice, just learned last week. 
I have raised my concern to the XXXX XXXX XXXX and XXXX county. 

Kindly also send me reinstatement quote Kindly provide foreclosure attorney contact details. 


Kindly extend the auction date. Send any notice to XXXX XXXX XXXX, XXXX, MA XXXX Regards, XXXX XXXX on XXXX with any questions or concerns -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Wed, XX/XX/XXXX at XXXXXXXX XXXX  Subject : Fwd : QUIT CLAIM DEED TO process Application Loan Number XXXX To : XXXX Dear Concerned, Find attached deed. Please process my laon modification application as your earliest convenience. Should i start paying my monthly payments? please advise Thank you, XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -

Company response to consumer: Closed with explanation