Consumer complaint received 2018-04-01
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I HAD A BROKERAGE ACCOUNT IN XX/XX/XXXX TO XX/XX/XXXX IF  NOT BEFORE AND LEFT DUE TO ABUSE AND BECAUSE OF THE COMPANY FAILING TO PROPERLY ACCOMODATE THE XXXX  AND XXXX XXXX XXXX   AND MORE. 

I BOUGHT CDS AT A PREMIUM AND THE AMORIZATION, WAS NEVER ADDED TO THE TAX STATEMENTS. WHEN I CALLED, I GOT A TOTAL RUN AROUND AND MORE. 

I CALLED FRIDAY XX/XX/XXXX AND PRIOR AND XXXX ACCUSED ME OF YELLING AT HER AND HUNG UP ON ME. SHE HAS BEEN HORRIBLE TO ME AND THE COMPANY IS SO UNPROFESSIONAL. I ALSO CALLED XXXX AND THEY FAILED TO FOLLOW THROUGH AND WERE ON HEADSETS AND REFUSED TO REMOVE TH4 HEADSETS, SO THAT I COULD HEAR. 

IN XX/XX/XXXX, I CALLED TO FIND OUT ABOUT CHECKING ACCOUNTS AND WAS TOTALLY PUT TO SHAME BY WELLSFARGO AND THEIR TEAM AT THE LOCATIONS ON LEGACY AND COIT AND ALSO ON LEGACY AND INDEPENDENCE IN XXXX TEXAS. 

I AM PROFOUNDLY DEAF AND TALK A BIT MORE LOUDLY THAT MOST FOLKS. I WAS THREATENED AND PUT TO SHAME BY XXXX, XXXX XXXX, AND XXXX XXXX. THEIR MANAGER XXXX AND XXXX IN CORPORATE ALSO STILL HAS NOT FOLLOWED THROUGH. 

XXXX XXXX, KNOWING THAT I WAS XXXX XXXX  AND ON XXXX, CALLED ME FROM A PERSONAL PHONE AND IT DID NOT EVEN DISPLAY HIS IDENTITLY HE THEN GOT ON A SPEAKER PHONE AND ACCUSED ME OF HARRASING THEM BECAUSE THE XXXX AND XXXX XXXX XXXX TALK A BIT MORE LOUDLY AND BECAUSE THEIR STAFF REFUSED TO GET ON HAND HELD PHONES AND TO PROVIDE. 

I HAD TO ASK FOR XXXX XXXX NUMBER. 

I WAS ONLY ASKING ABOUT CHECKING ACCOUNTS AND IF THEIR WERE ANY PROMOTIONS. I WAS ALSO ASKING IF THEY HAD ANY PRIVATE ROOMS TO ACCOMODATE THE XXXX  AND XXXX XXXX XXXX   AND IF I COULD PLEASE EXPLAIN THE EQUIPMENT THAT I HAVE FOR SPECIAL NEEDS TO THEM SO THAT THERE WOULD BE NO MISUNDERSTANDING. 

I THEN CALLED THE LOCATION ON XXXX AND XXXX AND THAT LOCATION WENT THE EXTRA MILE FOR ME. I WAS EXPLAINED THE ACCOUNTS DUE TO AN EXEMPTION FOR THE XXXX AND XXXX XXXX XXXX AND WAS TOLD THERE WAS A COUPON ON LINE AND ALSO THE CLERK OFFERED ME HER COUPON. 

I THEN CALLED THE XXXX XXXX AND XXXX XXXX LOCATION ASKING THEM IF THEY WOULD HONOR THE CODES AND THEY SAID NO AND TO COME IN. THEY WERE SO NASTY TO ME. 

XXXX HAD EVEN CALLED ME OUT OF THE BLUE 4 TIMES AND I ASKED HER ABOUT THE ACCOMODATIONS FOR THE XXXX AND XXXX XXXX XXXX AND SHE DID NOT EXPLAIN THINGS TO ME. SHE SAID SHE WOULD GIVE NOTHING OVER THE PHONE, SO I WAS TURNED OFF TOTALLY. 

30 MINUTES AFTER I OPENED MY ACCOUNT AT XXXX AND XXXX WITH XXXX XXXX, I RECEIVED A VERY RUDE, UNPROFESSIONAL, AND NASTY PHONE CALL OF THREAT AND MORE FROM XXXX XXXX XXXX. HE THREATENED TO CALL THE POLICE ON ME IF I EVER STEPPED FOOT INSIDE HIS BRANCH OR IF I EVER CALLED HIS LOCATION EVER AGAIN. HE TOLD ME THAT I PUSHED FOR A COUPON AND PROMOTION AND THAT I HAD NO RIGHT TO ASK FOR SUCH. 

I THEN CALLED CORPORATE AND TALKED TO XXXX XXXX, WHO TOOK MY CASE ADN FAILED TO CALL BACK AS SHE PROMISED ADN I HAD TO CALL AND CALL ON IT. 

SHE FINALLLY CALLED AND TOLD ME THAT XXXX XXXX WAS FIRM THAT I WAS TO NEVER CALL OR WALK INTO ANY OF HIS BRANCHES EVER AGAIN. I TOLD XXXX HOW XXXX  I AM AND THAT I DO NOT APPRECIATE SUCH DISCRIMINATION AND SHE TRIED TO SAY IT WAS NOT MY XXXX AND THAT WAS HER ANSWER. I EXPLAINED TO HER THAT SHE HAD NEVER MET ME AND NEITHER HAD XXXX  OR XXXX AND THAT WAS PURE ABUSE AND PURE DISCRIMINATION ON THE PART OF WELLS FARGO AND THAT I WANTED NOTHING TO DO WITH THE COMPANT ANYMORE. I THEN CALLED THE XXXX POLICE WHO TOOK ALL THE NAMES AND THEY TOO ARE SUPER UPSET AT WELLS FARGO FOR DELIBERATELY AND INTENTIONALLY ABUSING THE XXXX AND XXXX XXXX XXXX. IT WAS SO NASTY. 

XXXX XXXX CALLED FROM AN UNIDENTIFIED PHONE. HOW DID I KNOW HER WAS WHO HE SAID HE WAS AND NOT SOME PRANK CALL. HE THEN GOT ON A SPEAKER PHONE YELLING AT ME AND HE THREATENED AND HUMILIATED ME TO THE EXTREEME. IT WAS HORRIBLE, SO I TOLD HIM THAT I CAN NOT HEAR ON SPEAKER PHONES AND HAD TO HANG UP ON HIM FOR HIS EXTREEME RUDENESS AND THREATS. HE THEN CONTINUED TO HARRASS AND CALL ME BACK 2 MORE TIMES AND THE LAST TIME, I COULD HEAR A DOG BARKING. THE MAN IS SICK. 

XXXX XXXX WAS TO TURN HIM IN TO HIS BOSS XXXX XXXX. I STILL HAVE NOT YET TO RECEIVE ON CALL FROM HIM. THEY JUST DO NOT CARE. 

MY XXXX CHECK IS TO GO TO THEM AND I CALLED SOCIAL SECURITY WARNING THEM OF THIS ABUSE. IT IS NOT RIGHT AT ALL. 

I TALKED TO CONSUMER FINANCE ON FRIDAY AND WAS TOLD THAT WELLS FARGO WAS CHARGED WITH ABUSE AND HUMILIATING THE CUSTOMERS, JUST LIKE WHAT THEY HAVE DONE TO ME. I AM SO UPSET AND HAVE SHED MANY TEARS. I DO NOT TRUST THEM. 

THE BRANCH ON XXXX AND XXXX IS FAR FROM MY HOUSE. 

I TOLD XXXX THAT I WILL NEED A LETTER STATING THAT I WILL NEVER AGAIN BE THREATENED, HUMILIATED, NOR PUSHED AWAY EVER AGAIN BY THE COMPANY AND IT WILL BE PUT IN THE XXXX POLICE FILES. SHE FINALLY TOOK WHAT I WAS SAYING SERIOUSLY. 

I AM ALMOST XXXX. I WAS ACCUSED OF NOT LISTENING, TALKING OVER THEM, XXXX IN, AND FOR TALKING A BIT MORE LOUDLY ... WHICH XXXX  FOLKS SADLY DO. THEY ACCUSED ME OF BEING OUTRAGE AND MORE AND LIKE I WAS A TOTAL MONSTER AND THEY NEVER EVEN MET ME. 

XXXX XXXX THREATENED TO HAVE ME PUT IN JAIL TOO.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief