Consumer complaint received 2022-03-29
Company: Mitsubishi Motors North America, Inc.
State: AZ
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
We purchased a new tow truck from XXXX XXXX that lease on XX/XX/XXXX. We did not receive the truck until late XX/XX/XXXX. After shortly getting it the truck was put into the shop due to the rear air bags deploying on XX/XX/XXXX and was there until XX/XX/XXXX. We reached out to XXXX, our salesman as the truck is not working correctly. We asked why the bed was so far way from the cab of the truck and all he could say was that's how it is. We have another truck and its not like that. Again on XXXX the truck was taken back into the shop due to the rear air bags again. Again we called XXXX to inform him that the truck was just not right and that the bed would not go down to the ground as it should and when loading the deck the tires raise of the ground which is not correct to be doing that. He stated that he has never seen anything like that and is unaware but that for us to take the truck in. So we took the truck into XXXX, a XXXX XXXX  as that is what the tow bed is. The inspected it at that time and said the bed was to far from the cab of the truck and the safety latch was not latching proper at all and that was a safety hazard so the bed was moved backed. It still did not fix the issue that the truck does not work properly the way it should. on XXXX the truck was put in the shop again for a control module. On XXXX the truck was taken back to the shop again for the air bags deploying. At this point they switched to shorter shocks absorbers to try and keep the air bags from deploying. I then called the service rider XXXX, spoke with him regarding all the concerns that the tires come off the ground, the bed does not hit the ground as they should and the air bags keep deploying. After speaking with him and himself taking a look at the truck he informed me that he would be reaching out to XXXX as there is an issue with the truck weather its the frame or the bed of the truck but that its not right. So XXXX was called and I was told that we needed to take the truck to XXXX for an over all inspection of the truck. on XX/XX/XXXX - XX/XX/XXXX the truck was put back into the shop for XXXX. Finally at the beginning of XX/XX/XXXX XXXX XXXX with XXXX a XXXX XXXX got a date scheduled to do a full inspection of the tow truck. After the inspection I was told that there is numerous issues with the truck and fixing it would probably be an issue ( attached inspection ) The specs of the truck do not meet within XXXX specs. So even after the inspection XXXX XXXX wanted another inspection done in the hopes that it would be different but nope not at all. The truck was then taken to XXXX at XXXX who himself state he can't get the truck to work right. After that they wanted a 3rd inspection done by XXXX trucking in XXXX. In which they never sent a report I spoke with XXXX XXXX who is employed by XXXX XXXX and he told me that XXXX XXXX sent them the wrong truck for the bed so I asked why was the bed put on and the truck returned to XXXX he got upset and stated its not his responsibility that its XXXX XXXX problem and hung up. At that point I contacted the attorney generals office then they reached out to me to try and fix the truck. I was told by XXXX XXXX the general manager of XXXX that they would be putting a stationary bed and fixing the truck but that did not happen they cut the stands too short and now there is no support under the bed but pressure on the frame of the truck. I have continued to be told by all inspections that this is the wrong bed for the cab axle. Even XXXX XXXX XXXX XXXX stated that the wrong truck was sent by XXXX. After that I was told by XXXX XXXX that the only way to resolve this issue was to bring in a XXXX XXXX in which from XXXX of XXXX to XXXX of XXXX they never got it resolved.I contacted a XXXX XXXX myself to have it inspected which they did. I let the dealer know i had it inspected and was told that by the inspector that this truck is all wrong. Once the dealer was informed it was inspected they acted as if they had done something stating XXXX said it was all good. I reached out to the XXXX myself who informed me that XXXX will not be getting involved in this truck and no inspection report will be drawn up off what he did as that was a courtesy, it was not requested by XXXX. That the responsibility lies on XXXX XXXX. No XXXX XXXX wants to send a report into the attorney generals office stating XXXX  is stating no issues but has not physical report. This is truck is not right and has never been. There is a misrepresentation of product and fraud as XXXX XXXX told me himself that XXXX XXXX sent them the wrong truck for the bed therefore the bed should have never been put on this trcuk... This truck has continued to go in and out of the shop for the entire year and is currently again in the shop for the air bags deploying again not only that but we have had to replace front wheel bearings and seals, front king pins and this could be due to the truck not being correct as we should not be having to replace all these things. I have also reached out to the Financial institution regarding the lease and there are clauses for misrepresentation and fraud in all dealer agreements and contracts signed by consumers. XXXX should have taken responsibility long ago this is ridiculous this has continued this long. I have attached pictures and a video where the stands no longer hit the floor for support as they should be they have been cut too short by XXXX XXXX  in an attempt to fix this truck. 
my issues are with XXXX XXXX for not taking responsibility in this matter, mitsubishi capitalfor not making them buy back the loan due to misrepresentation, XXXX XXXX for fraud putting a bed on a cab axle they new would not work and XXXX if they are making false statements on the status of this truck ( claims made by XXXX. I have an inspection from a XXXX XXXX that states this truck is not working properly and not to XXXX XXXX  Thank you XXXX

Company response to consumer: Untimely response