Consumer complaint received 2022-09-13
Company: Financial Business and Consumer Solutions.
State: CA
Product: Debt collection
Sub-product: Private student loan debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
Hello, I'm reporting 3 or 4 companies that have been working together as Collection Agencies bouncing my liability around between them and passing me around in circles as I try to resolve this matter that is being incorrectly reported to my Credit. I'm in the process of buying a home and they reported 8 separate collections for 4 accounts that were paid within 7 days of receiving notice. 

I've spent months working with these companies to try and clear this up and nobody is able to provide any information as to who is reporting. 

The debts were originally owned by XXXX XXXX, which is an abbreviation for XXXX XXXX reporting for XXXX XXXX. We were working together to resolve the debt while I was living in XXXX and they told me they sold the debt because the company was closing down ( apparently due to violations ). I was told the new debtor would be in touch so we can resolve this matter. 

Although I an enormous amount of time trying to get in touch with someone, I never heard back. Finally, I found out that XXXX was short for XXXX XXXX and they reopened as XXXX. I was able to contact someone there who told me that another company called FBCS now owned the debt. 

I reached out to FBCS and spoke to a gentleman named XXXX XXXX. He mentioned that XXXX XXXX never provided my updated Contact Information and they were unable to reach me. We discussed the debt and he told me an amount that these accounts can be settled for. I mentioned my concerns on multiple occasions regarding this being reported to my credit while I am going through the home buying process and he repeatedly told me that they do not report to credit and it wouldn't have a negative impact. This was less than a week after we initially got in touch so well within my grace period. The call had a my Bank representative on the phone as well. 

After paying the debt, the collection accounts were removed and I put a deposit down for my new home. A few weeks later, they started reporting the 4 accounts twice each which is showing up as 8 collections. 

I was told to contact XXXX XXXX the manger at FBCS and have been trying to work this out with him for months. He told me that he was reaching out to his contacts at XXXX XXXX after listening to a recording of our calls and he was requesting they delete the reporting from credit. After 2 months of constant follow ups, I reached out to my credit company and they told me they have never seen something reported like this before and it was incorrect and I should file a complaint with FBCS. 

When I told XXXX that I would be doing so, he put me in touch with a higher up at FBCS named " XXXX '', who said he was reaching out to " his people '' at XXXX XXXX to have this removed. He told me that he would be in touch within 2 days with Deletion Letters for the 3 Credit Buraus and I never heard back although followed up a few times. 

Now, XXXX XXXX reached back out and gave me a general email for XXXX XXXX and told me that I have to try and reach them. 

I have no clue who to reach out to and I am being put in circles after they collected the money. I never received any disclosures, letters, or communication regarding this. Now, I am supposed to be closing on my home and risk losing my life savings in a deposit as well as my housing because of this. I have lost sleep for months over this and it is not being handled correctly by XXXX XXXX XXXX XXXX  ), XXXX, XXXX XXXX, or FBCS. 

Please help.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation