Consumer complaint received 2019-05-06
Company: JPMORGAN CHASE & CO.
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I Misplaced my wallet on XX/XX/19 ( I found it in my couch ). This credit card in question was put up for emergency use. We used it once at XXXX XXXX on XX/XX/19 for {$28.00}. there is a charge for {$370.00} at the XXXX ohio XXXX, which we haven't shopped at for over a year now, I do not recollect using this card or shopping there this year. ( we shop at the one in XXXX WV since we live in XXXX ohio ). 

We used this card at the XXXX XXXX XXXX to pick up some candy and toys for the kids, We were on our way back from our " fancy dinner '' in XXXX. The same day there is a charge for {$0.00} that we DID NOT make. You'll notice this amount recurring, sometimes twice a day for over a month. 

I found my wallet the next morning on XX/XX/19 and I placed the card back up for emergency use, and never looked at the statements since its " auto pay ''. Every couple months I routinely check my cards to verify activity and balances. 




XX/XX/2019 Payment Thank You - Web {$25.00} See details about this transaction XX/XX/2019 XXXX # XXXX Groceries {$52.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX Shopping {$4.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX   Shopping {$3.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX   Shopping {$4.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX   Shopping {$15.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX   Shopping {$1.00} See details about this transaction ( fraudulent ) XX/XX/2019 XXXX XXXX   Shopping {$17.00} See details about this transaction ( Again, I Did not make this charge, fraudulent ) XX/XX/2019 XXXX XXXX Shopping {$0.00} See details about this transaction ( We did not drive 15 miles to spent XXXX cents at this store, the card has been in my bathroom lockbox a few days after i found my wallet, fraudulent ) XX/XX/2019 AUTOMATIC PAYMENT - THANK {$25.00} See details about this transaction XX/XX/2019 XXXX XXXX Shopping {$4.00} See details about this transaction ( We did not drive 15 miles to spend {$4.00} at this dollar tree, fraudulent ) XX/XX/2019 XXXX # XXXX Groceries {$53.00} See details about this transaction ( I guess this is a partial refund? ) XX/XX/2019 XXXX XXXX XXXX Gas {$7.00} See details about this transaction ( I haven't been to this speedway in years ) XX/XX/2019 XXXX XXXX # XXXX Groceries {$370.00} See details about this transaction ( I do Not Believe This is ours, The last time we shopped here was to purchase my sons bicycle for Christmas since the other stores were out of stock probably fraudulent ) XX/XX/2019 XXXX XXXX Shopping {$0.00} See details about this transaction ( This was not us, fraudulent ) XX/XX/2019 XXXX XXXX Shopping {$28.00} See details about this transaction ( First purchase with this card ) I have called CHASE 3-4 times now, the first time they person said they could not access my account, and would have someone call me in 24-48 hours ( it was sunday ). I never received this call, and I called back 2-3 more times and each time i was told one particular person was on the case, so they were locked out. Still no contact at this point. 

I sent emails, and " secure messages '' via the website. All i hear back is, we will look into it and contact you back. they haven't even asked WHICH CHARGES ARE FRAUDULENT!!! 

i have been dealing with this for over four weeks, with no contact back from CHASE WHATSOEVER. They actually posted on my credit profile for this card under " remarks '' that these Charges are accurate and not to remove them ( Because after 3 weeks of no contact I Threatened to not pay this balance and report it as fraudulent ( You know, the fraudulent part they refuse to help with ). 

Still no contact, Still no questions, No help. I have never had my identity, or card information ever stolen, And now I fear, And sometimes Even panic at the thought that if this had been a card with a higher limit, how bad that would be.

Company response to consumer: Closed with explanation