Consumer complaint received 2019-10-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XX/XX/2019 I had filed a dispute ( in error ), on the amount owed on my credit card only to find out that my significant other had not paid the bill yet. ( INsert eye roll ). I immediately contacted XXXX and XXXX XXXX to stop the dispute. I thought that it was taken care of and the dispute was stopped. It wasnt and my night mare began. I check my credit weekly on XXXX XXXX and started to notice my credit score FALLING  drastically. I called XXXX XXXX and they told me that Transunion had stopped reporting on my XXXX Credit card. I called Transunion and was told that XXXX had stopped reporting that card in response to my dispute. I tried to explain that I had called XXXX and XXXX XXXX and stopped the dispute almost immeditately. Transunion said I needed to talk to XXXX so I called XXXX and they said they needed all my information ie ; drivers license, proof of address and all the info from XXXX XXXX that showed my cc wasnt being reported for a score. I sent them all they asked for and didnt hear anything for over a month. I called XXXX again and they told me that they were reporting to all three ( 3 ) major reporting companies ie ; Transunion XXXX and XXXX as Federal Law mandated and I needed to check with Transunion to see what was wrong on their end. IN THE MEAN TIME ... ..I kept checking my credit score on XXXX XXXX and they were reporting XXXX and XXXX  and my credit score was  growing but NOT TRANSUNION. SO ... ..I called Transunion and got the run around that it has to be XXXX XXXX fault. I hung up in a fury! There were many more phone calls to Transunion over the SEVEN ( 7 ) months where I was asked to send them the same information I had sent to XXXX. I was asked by Transunion to have XXXX contact them and when I replied I would get XXXX on the phone for a three way call  the ADAMANTLY rejected that, saying it was illegal for them to talk to XXXX that way and I needed to have XXXX call them and request a reinstatement of reporting on my credit card. Understand that this card has been paid off in full each month no matter how much is on it! I have worked REALLY hard to clean up my credit from a poor life in the past. XXXX and XXXX  are both reporting in the 700s on my credit score with Transunion only reporting in the 500 range! OK ... so I did call XXXX and told them what Transunion said needed to be done and the little gal I talked to got her Supervisor and they sent Transunion the information Transunion had requested, ( or at least they told me on the phone they had! ) this was over a month ago and still my credit card from XXXX is not being reported on XXXX XXXX from Transunion BUT IT IS FROM THE OTHER TWO! My issue is that I cant get this fixed and I even went so far as to call an attorney but he was a shister! Anyway, I Just found your agency today. PLEASE help me get Transunion to report my XXXX Credit Card as everything I HAve done has failed!! Heres hoping!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation