Consumer complaint received 2021-11-06
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
To Whom it may concern, Sir/Madam; On XX/XX/2021 I received a disaster loan ( EIDl Loan ) from the Small Business administration for the total amount of XXXX dollars, then again on XXXX XXXX, I also received XXXX dollars which were deposited successfully into my bank account. I was unaware I was going to get these funds but when I did I was informed in an email from the SBA.

I then called the bank to verify they received the transfer and to determine the status of the funds and see exactly where things would go from that point. They did confirm the deposits, but before the transfer was successfully deposited the bank was in the process of possibly closing my account due to the fraudulent activity made on my account. My wallet was stolen from me from inside my vehicle and cell phone as well. Someone deposited a check not authorized by me. I took necessary precautions to make a police report I also called to report it to the bank and made all the right moves to handle the situation with care and i also followed the steps to get things under control. A responsible person would do these things to make sure this process is going smoothly. I am a victim of identity theft and are already dealing with issues due to the XXXX security breach and one other national breech, recently I was informed of by mail. I have done everything to make sure I am doing the right things on my end. 
I tried to explain this to the bank and I reported it repetitively have told the bank why and asked to reconsider not closing my account. I did make a police report and have made a complaint thru the compullors website and was then referred to the FDC 's regulatory specialist, who was trying to find a solution. 
The problem is the bank decided to accept the funds take their fees from the funds and then close my account. Furthermore froze the funds for verification purposes. I complied and thought it was only normal to verify the funds of course.I called every other day since till now to see what the status was. I was lied to, first of all, the bank rep. said i would receive a cashier 's check within 7 - 10 business days. I waited past 10 days and nothing in the meantime I was callingthe bank to let them know I havent recieved anything. So thhen another rep tells me I was never issued any check and my funds were being investigated for further review. I am extremly upset with the entire issue and refuse to let the bank take away the legitment funds entitled to me. The bank tells me something different each time i call. I was told to call the SBA to request the funds be sent back, but i have done that 3 times.The SBA says they don't need to take this action because the tranfer was made before the account closed. I recieved this loan to help me get back to work and provide the supplies I lack due to COVID19 and the hardships endured and to get my XXXX XXXX XXXX XXXX i been doing for going on 6 years now ... back on track again. Ive suffered in so many ways that's impacted my life tremendously. I wont give up retaining the loan amount rightfully mines without doing everything possible... to revieve it without trying first. 
Please help if Its avialable Thank you very much for your time, Thank you again. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Az XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation