Consumer complaint received 2018-11-01
Company: Comerica
State: MN
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Trouble using the card
Sub-issue: Trouble using the card to spend money in a store or online

Complaint:
Step 1 : What is this complaint about? XXXX XXXX Denying Cardholders From Using their Debit Card at XXXX XXXX XXXX locations Nationwide & Not Allowing Cardholders to Open Business Accounts with XXXX XXXX XXXX Step 2 : What type of problem are you having? Discrimination / Violation of 1964 Civil Rights Act Step 3 : What happened? Upon visiting the XXXX XXXX & XXXX XXXX XXXX XXXX Locations Each Location Experienced the Rejection & Decline of Use of the XXXX XXXX MASTERCARD which is a Nationally Recognized Debit Card on behalf of XXXX & Elderly Social Security Recipients. Furthermore, XXXX XXXX also prohibits Cardholders from opening a Business Account with XXXX XXXX XXXX. XXXX XXXX Customer Service Deny a Problem exists, when there clearly is an obstruction policy in place blocking the Debit Card from being used at XXXX XXXX XXXX Locations Nationwide, including the TN XXXX XXXX XXXX Step 4 :  What company is this complaint about? XXXX XXXX XXXX  of XXXX, Texas. XXXX  XXXX XXXX, XXXX XXXX XXXX Locations Nationwide , & Social Security XXXX & Elderly Recipients Are Victims to XXXX XXXX XXXX Discrimination & Violation of the 1964 Civil Rights Act Step 5 :  Who are the people involved? Administration & Policy makers of XXXX XXXX XXXX, XXXX  XXXX XXXX , employees & management of XXXX XXXX XXXX Locations Nationwide, Social Security XXXX & Elderly Recipients who possess the Nationally Recognized XXXX XXXX XXXX   MASTERCARD Debit Card who, including myself, the Petitioner are being denied & Discriminated against due to the Financial Debit Card attached to OUR Social Security Benefits. 

On Several Separate Dates, I have chosen to visit the XXXX  XXXX XXXX Locations in mid-XX/XX/2018 in XXXX  XXXX, & XXXX, Minnesota with attempts to use the XXXX XXXX XXXX MASTERCARD Debit Card as a Valid Debit Card MASTERCARD XXXX XXXX in completing Business Transactions as well as linking the Debit Card to Opening a Business Account with XXXX XXXX XXXX in effort to Save 16 % on each of my Business Transactions that may be conducted consistent with Starting a XXXX XXXX XXXX XXXX & XXXX XXXX Business. 

I am not being allowed to do so as of today, XX/XX/2018. When I have visited the XXXX XXXX Locations in the last year, I have been declined from even using the XXXX cent per minute workstations at XXXX XXXX XXXX Locations in XXXX XXXX & XXXX, Minnesota. 

In Addition, my XXXX XXXX XXXX MASTERCARD Debit Card is also declined & not recognized as a valid Financial Funding Debit Card when attempting to link it to the 16 % Savings Promotion Business Account that XXXX XXXX XXXX is currently offering. 

These are incidents of Civil Rights Violations consistent with a Complaint as stated in the 1964 Civil Rights Act. XXXX XXXX XXXX is blackballing Social Security XXXX & Elderly Recipient from using their Benefits & Compensation towards Business Transactions or even the possibility of Starting their own Business Account with XXXX XXXX XXXX of Tennessee. XXXX XXXX XXXX refuses to get involved in the Complaint nor acknowledge that a Grievance exists. 

XXXX XXXX XXXX XXXX XXXX in MN, TN, & TX ALL Refuse to Address the Civil Rights Violation & Unethical Business Discrimination taking place. US Senator XXXX XXXX 's office was the one whom recommended me to contact CFPB Consumer Financial Protection Bureau after several Failed informal Grievance Resolution efforts towards trying to persuade XXXX XXXX XXXX to simply modify their existing policies to allow Social Security Recipient Cardholders of the XXXX XXXX MASTERCARD to Be used for Business Transactions at XXXX XXXX XXXX Locations Nationwide. 

This is a Serious Civil Rights Violation, that XXXX XXXX XXXX of XXXX, Texas, & 3 XXXX XXXX XXXX XXXX XXXX are choosing to IGNORE & NEGLECT on behalf of XXXX & Elderly Social Security Recipients NATIONWIDE. Please HELP & STEP IN CFPB Consumer Financial Protection Bureau.

Company response to consumer: Closed with explanation