Consumer complaint received 2023-04-10
Company: WELLS FARGO & COMPANY
State: MO
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
They have failed to show all the important Information, and have not been able to produce very important documents and Voice conversation because this would show that my loan was NOT Service properly at all Please attach this to Complaint Number XXXX. 
I have included very important Documents and information which they are avoiding... 


This Complaint Im filing in response to complaint # XXXX, XXXX from Wells Fargos Executive Offices has failed to protect the public from Corporate Fraud I have attached a couple pages from her response, and Im going to show and prove that her response is Fraudulent and Wrong, and I will show you the corruption and Illegal activities that Wells Fargo did . 
PLEASE NOTE : THEY WERE FOUND GUILTY OF 11 FEDERAL FELONIES FOR THIS CORPORATE FRAUD Here is some solid proof, I had a court date to have a trial hearing with a 6 panel jury. 
I waited 2 months for this hearing, and then Out of the Blue The judge made a judgment decision in favor of Wells Fargo Why? Because Wells Fargo couldnt risk being expose to 6 people that could damage their reputation, You can see Wells Fargo compensated the Judge to make this decision. 
I did not even get a chance to fairly be heard in the court of law. Deep Corruption Shown here. 
Very important to make note of the most important phone conversations that would expose the illegal and unlawful actions. All conversations were recorded, yet they cant find the conversation between me and XXXX XXXX, Caused they destroyed it. 
1 When I called to get the information to submit payment for {$3100.00} per our agreement, I could not get a name and address that I was to mail this payment to, This is why they didnt receive this payment, No Wells Fargo person could give me this information. 
2 I was setup by Wells Fargo for a trial modification, HAMP This is where XXXX XXXX, WF Rep. 
told me to stop making my normal monthly payments I had been making for 12 years, then setup 3 automatic drafts for {$540.00}, these were completed, and Then I had to setup 4 more payments, Wells Fargo stated they needed more time. 
All these payments, and none of this money was applied to my loan, and you can see in their response, they admit to Not Accurately Stated and the letter sent to me provided inaccurate information. I was intentionally misled to make it look as payments werent being paid. 
Important Fact. No one could tell me what happen to the {$3800.00} automatically drafted out of my checking account, Where did it go.? This is Felony Theft done by wells Fargo. 
3 Here they try to claim that I could not afford my home with the new job I had. This is all False, XXXX XXXX, WF Rep. who I spoke with stated that he was going to set up my loan as a traditional loan, and that all my documentation show I can be approved for this loan, stated No more docs needed. I never heard from him again, and oddly Wells Fargo cant find any phone records of our conversation. Wells Fargo destroyed these records. Corporate Fraud. 
3a They stated they could not re-instate my loan because I couldnt afford it, Which was a Lie, I had over {$27000.00} in my checking account and would have had no issues making my payments.. 
This was done so they could process the foreclosure, Only to Financially benefit them. 
4 Never did I not respond, and I was calling them 5 times a week Statement is a Not True. 



5 Hard to believe that the 3 key people they were unable to find the phone conversations I Had with them, 1. With XXXX XXXX telling me to stop making my monthly payments, 2. With XXXX XXXX telling me he would have no problem with getting my loan approved, and 3. Most important, Me speaking with XXXX XXXX begging to allow me to send in a certified Cashiers Check, and Stop everything. Her response was. 
SORRY WELLS FARGO DOESNT WANT TO DO ANYTHING FOR YOU These were her exact words.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation