Consumer complaint received 2019-04-15
Company: HW Holding, Inc
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This is a second complaint against Hunter Warfield. They recently responded to my previous complaint numbered XXXX. Unfortunately, their response is misleading and deceiving and further proves that they are attempting to defraud me of money and unjustly enrich themselves. Their response provides me with several pictures of the location. I agree that it is the location I lived at, and that those are pictures of the location, but I disagree that all those pictures are from when I lived there. There is no dates on those pictures so they could be from any time. I will provide you of pictures I took with the dates on the negatives from my phone to show you what the place looked like when I was moving out. It's not anywhere near as bad as what they are portraying. 

Furthermore, a lot of the itemization they are attempting to charge me for are things that were not warranted, nor applicable to the repairs necessary to get the property in a living condition. For example, They are attempting to charge me for numerous blinds. That property did not have a single blind when I moved in. If the apartment is attempting to claim they did, I demand to see the initial walk trough with my signature that lists them. They are also attempting to charge me {$600.00} for a stove. Again, the location did not have a stove when I moved in. I had to bring my own as well as my own fridge. If they are claiming I owe them money for a stove, I will repeat myself in asking the initial walkthrough with my signature showing it listed. Not only do I not owe them a stove since there was never one there to begin with, that is MY FRIDGE I left behind in those pictures. They owe ME money for my fridge. It is the same with the security screen door. I had that bought and installed. I was never reimbursed for it nor was it deducted from my rent. They owe me money for that as well. That is not to say that I don't agree with some of the charges. Obviously the place needed new screens and some paint and drywall repair as well as some drawers and cabinet replacements but not anywhere near what they are attempting to charge me for. It did also need a new toilet. 

Based on my calculations here is what should be charged using the same template they used and at their prices. Those numbers are outrageous by the way. Keep in mind I have my own invoice from a contractor showing what the estimated repairs should be. 

Livingroom : 3 Screens XXXX Security Gate ( I provided and left it ) XXXX Total XXXX Kitchen : Kitchen Cab door make new one XXXX 4 bulbs ( Questionable ) XXXX Refrigerator ( I provided and left it ) XXXX Total XXXX Hall : Fix Cab Door XXXX New Drawer XXXX Total XXXX XXXX1 : 2 Screens XXXX Total XXXX Bed 2 : Door XXXX Trim XXXX 2 screens XXXX Bi-pass closet door XXXX Total XXXX Bath : New toilet XXXX TP Holder ( Questionable ) XXXX Paint and Drywall Repairs ( Outrageous! ) XXXX 25 % XXXX Total XXXX Grand Total XXXX Tenant Security Deposit XXXX Amount due XXXX So according to their own estimates of repairs needed at their prices, I should only owe {$330.00} once you include my security deposit and the fact that they kept my Fridge and my security gate, and never provided a stove nor blinds to begin with. 

If you actually look at the invoice I was given by a contractor who gave me an estimate of repairs actually needed, Here is what it should really look like. 

5 screens material and labor {$170.00} Fix Cab door {$30.00} New drawer {$65.00} New Door {$80.00} Bi-Pass Closet Drawer {$150.00} New Toilet {$180.00} Paint and Drywall Repairs {$120.00} 25 % {$30.00} Refrigerator ( My own ) XXXX Security Gate ( My own ) XXXX Grand Total {$390.00} Tenant Security Deposit XXXX Amount Due $ XXXX I should be owed {$100.00}. Even if you add the trim for the door replacement at the landlords contractor price, I'm still owed {$55.00}. In any case, for them to claim I owe them $ {$2200.00} AFTER they kept my deposit is extortion and I will not stand for it. I am now absolutely demanding they cancel this debt and remove it from my credit report immediately or I will file this in small claims court in 30 days And list the apartments and Hunter Warfield as well.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation