Consumer complaint received 2021-07-20
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
I have two homes being serviced by SP Servicing for receiving my monthly payments. 

SP Servicing took over my file in XXXX and I have never missed a payment, however, this company insist that I've been behind, when they sent a statement to me showing that they misapplied the monthly payment for XXXX to my principle instead of applying the payment for the month of XXXX, 2021. 

There is a prepayment penalty on my mortgage with the original lender XXXX XXXX, restricting me from making principle payment additional to my monthly payments. 
I bought the property the end of XX/XX/2021, so I'm aware that early payments have to be approved to be accepted. 
The month of XXXX would be an acceptable time to make additional payments and over the 6 months restricted timeframe. 

I uploaded an SP Servicing statement showing the Unapplied Payment and states that I owed the balance of over {$1100.00} dollars. 
I paid the entire payment of {$850.00} again this month by calling SP Servicing and they withdrew the funds from my checking account early XXXX this month and applied it to the XXXX payment they refuse to give credit for already being paid. I need to know what is going to happen to my remaining payment of over {$1100.00} that the statement shows, as Unapplied Payments? 

SP Servicing has not given me credit for the double payment for the month they applied the 2nd payment. 
Since this has been paid twice this month of XXXX, I continue to receive harrassing letters of collection, home retention and foreclosure prevention threats. 
I have received 5 letters in one day several days and over 40 letters since the month of XX/XX/2021. 

When I go online to confirm credit for the payments being made and acknowledged, the SP Servicing website shows that all payments are paid and I owe for the upcoming month of XXXX, but still receiving harrassing and multiple threatening letters, regardless of a perfect payment history. 

Today, I received 6 letters from SP Servicing 's Collection Department and after requesting a Cease And Desist action from receiving inappropriate and forceful letters two weeks ago and still receiving inappropriate and threatening letters.

I'm trying to sell this property that has the most equity and very concerned that there could be a holdup and monies added to my balance, instead of applying it for my monthly payment for another month.

please intervene and restrict SP Servicing from harrassing me. 

It has been very stressful, especially since I had XXXX on Monday the XXXX and really need to rest up for getting moved out of this property this month! 
No matter what the communication between SP Servicing, the harrassing and freighten letters continue to multiple like clockwork, as thought I'm a criminal, regardless of having had over XXXX credit scores up to this last month in XXXX and XXXX with SP Servicing, Inc.. 

Please stop this preditory lender from trying to take both of my properties!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation