Consumer complaint received 2019-08-25
Company: Radius Global Solutions LLC
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
On approximately XX/XX/XXXX or XXXX my credit report was pulled by a lender I was conducting business with. He asked me to take care of some outstanding debts on my credit report and I obliged. In the process I contacted XXXX, one of the company I did business with the past and owed them. I told them I wanted to settle my debt with them. They referred me to XXXX XXXX who apparently purchased the account. I made an agreement to settle for half the amount and paid it the amount agreed on. 

Now, at that time when I made the agreement for the XXXX account the representative mentioned that she had another account for me for a company called XXXX. I told her I called to take care of the XXXX account and could not take care of that account now. 

Now, this company XXXX XXXX has been making repeated calls since I agreed to settle the account. I settle the XXXX account on XX/XX/XXXX, and they have called me incessantly about the XXXX account. Now this XXXX account is not on my credit report. I have not received calls on these accounts as i have been a XXXX XXXX XXXX for over 3 years, trying to change my life and situation. 

Radius global called me again today, Saturday XX/XX/XXXX. I answered the phone and the representative identified her company asked for me by name and proceeded to tell me that she is calling about my debt from XXXX because I had settled an account recently in their company. She wanted me to pay approximately {$490.00}. I said I will settle for {$150.00} but I don't have the money now. She said they will only take 50 %. I said go call the company and tell them what I will pay. 

After approximately 15 minutes, I said today is Saturday and this company is calling. Also, I remembered that the company XXXX products had malfunctioned. The stereo system did not work. They sent me a 2nd one and charge me for the malfunctioned one, as I did not mail it back in time. I had to pay the mailing then, and i had no money, and i had to move. The vacuum did not work and i returned it for another one which started smoking when i plugged it in one day to vacuum the carpet. i threw it in the thrash. I called the company after i moved to return the stereo and they would not accept it but charge my account. 

I called XXXX XXXX and told them that i do not think they should be calling me on a Saturday for collection, and explained that XXXX should have on record the fact that I reported the products malfunction and even though they were replaced they never worked. I also offered to mail back the broken stereo they left in my possession without mailing labels but they refused and charged me for both the broken and replaced stereo ; and subsequently the vacuum. I was transferred to the Manager on duty at XXXX XXXX. He told me that if i did not return those products in XX/XX/2015in 30 days i am responsible for the full price despite the malfunction. He also told me he has the right to call as a debit collector on Saturdays. He rudely threatened me that he will call the company XXXX and tell them that I refused to pay. I never said I will not pay, but I explained what happen, and I don't have the use of that vacuum that I paid for or the stereo. I do not think I should pay for the replacement left my possession, as they refused to accept it or send mailing labels when i called them in XX/XX/2015. Moreover, that company is no longer appearing on my credit report as the account was charged off, apparently sold to XXXX XXXX.

Company response to consumer: Closed with explanation