Consumer complaint received 2018-07-07
Company: Phoenix Financial Services LLC
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Date:XX/XX/2018 From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX To : Phoenix Finance Services LLC XXXX XXXX XXXX XXXX IN XXXX CC : XXXX XXXX XXXX Consumer Financial Protection Bureau Federal Trade Commission Attorney Generals Office of Texas XXXX XXXX XXXX / Directing Attorney XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , UT XXXX XXXXXXXX XXXX XXXX XXXX REF # : XXXX RE : Validation of Debt To Whom It May Concern please be advised that this is not a refusal to pay, but a notice that your claim is being disputed and validation is requested. As this is mentioned and listed under the Fair Debt Collection Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. Please give a complete, accurate and thorough breakdown of the amount that is has been reported to all there of the major credit bureaus. Please list all fees of the original amount that your offices have on file. Please explain all erroneous fees that may be inaccurately reported to all three of the major credit bureaus. In your documents please include the first and last date of activity on this account to make sure that this account falls within the state of Georgia and Federal statute of limitations to report and collect the amount that is owed. Please show valid proof that Phoenix Finance Services LLC is licensed and bonded and is able to collect the amount owed in all 50 United States. 
This is NOT a request for verification or proof of my mailing address, nor is it a request for ownership of legal rights to a debt but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I hereby order you and respectfully request that your offices provide me with accurate account details. At this time, I will also inform you that if your offices have or continue to report invalidated or inaccurate information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ),  this action might constitute as fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against your client for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character.

805. Communication in connection with debt collection 806. Harassment or abuse 807 False or misleading representations 809. Validation of debts Telephone Consumer Protection Act 47 U.S.C. 227 I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies. If your offices is able to provide the proper documentation as requested in the following declaration, I will require your offices 30 days to investigate this information and during such time all collection activity and contact of all forms must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. 



This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit report and a copy of such deletion request shall be sent to me immediately. It would be advisable that you and your client assure that your records are in order before I am forced to take legal action. Prove that you are the original creditor, please prove beyond a reasonable doubt that you have a contract with my name agreeing to pay your company. Your company has 30 days to comply with federal consumer protection laws. Moving forward submit all documents to XXXX XXXX XXXX @ XXXX XXXX XXXX Info provided above. 
Regards XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation