Consumer complaint received 2021-06-08
Company: WELLS FARGO & COMPANY
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
THE FACTS The XXXX XXXX  was established in XXXX, its object being the import, export, manufacture, process, completion and marketing, wholesale and / or retail, of plastic products, such as bags, envelopes, packaging, among others ; manufacture, elaborate, buy, import, distribute, commercialize, on commission or not, sell, export and in general, dispose of all kinds of goods or products related to the plastic sector, as well as accessories, machinery, spare parts and supplies for its production. 
In this context, it is that at the end of XXXX and the beginning of XXXX, the company had contact with the representative in XXXX of the XXXX XXXX company XXXX XXXX XXXX, Mr. XXXX XXXX, a supplier company in the plastic sector. 
In these negotiations, the sale of raw material was agreed, in price, quantities, forms of payment, etc. In this context, through the email XXXX, they were sent the contract Sales Contract XXXX XXXX for US {$130000.00}, with respect to which US {$26000.00} was paid through XXXX XXXX XXXXXXXX on XX/XX/XXXX to the following checking account XXXX XXXX of XXXX XXXX XXXX  from the United States, XXXX : XXXX. 
Regarding said amount of US {$26000.00}, XXXX 's representative in XXXX confirmed its receipt. 
Given the success of the negotiations, a new contract was reached " Sales Contract XXXX XXXX '' for US {$100000.00}, which was sent through the email XXXX, which indicated a new account to carry out the payment, namely Wells Fargo Bank, XXXX # XXXX : XXXX. 
Said payment was also made through XXXX XXXX  XXXX, transferring US {$20000.00} on XX/XX/XXXX, noting that there was an error in the account numbers, a matter reported through the same email XXXX Therefore, this indication was reiterated on XX/XX/XXXX, under reference XXXX. 
On XX/XX/XXXX, under reference XXXX, a transfer was made through the XXXX  XXXX XXXX to the company XXXX XXXX XXXX For US {$50000.00}, in accordance with the provisions of the contract Sales Contract No. XXXX to the account reported through the email emanated by XXXX, however, Mr. XXXX XXXX, informed XXXX that they had not received any payment, so the background was reviewed, which was consistent in relation to what was previously reported, commenting that perhaps that could be addressed as a result of the change of current account to Wells Fargo Bank. 
XXXX was the surprise when Mr. XXXX, on XX/XX/XXXX, informed us that they did not have a checking account in said bank, so he went to the offices of XXXX, who, when reviewing the situation with the general manager and the partners, warned that the XXXX email account had been " hacked '' and that there would be no responsibility in the emails that reported the change in the checking account. At his turn, he told them that this had already happened with another client for a defrauded amount of US {$180000.00}. 
In this context, it is that he contacted the parent company in the United States of America, who indicated that there would be no responsibility on their part, under the same arguments indicated by the XXXX subsidiary. However, they informed the XXXX XXXX  in the United States of America of the facts, generating a fraud alert between said institution and XXXX XXXX XXXXXXXX, in charge of transferring the payments made by XXXX. 
Thus, on XX/XX/XXXX, XXXX contacted XXXX XXXX XXXX, reporting what happened and requesting the management of the return of the defrauded funds, however, the response was not satisfactory, all the time, Wells Fargo bank had made the payment to the account that was ordered, by virtue of the indications received, so to restore the amounts, a guarantee had to be subscribed for the eventual legal expenses by virtue of the procedures for the recovery of the money defrauded. Despite this, XXXXXXXX XXXX  XXXX indicated that it was not in a position to assume said guarantee, therefore the amounts would not be returned.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation