Consumer complaint received 2019-01-15
Company: TOYOTA MOTOR CREDIT CORPORATION
State: PA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
Send an application for a XXXX  to the dealer XXXX XXXX XXXX, speak by email with XXXX XXXX, which i explains what I was looking for, and how was my credit, and that I had a car to make a trade in which is also financed by the toyota financial I spent more than 4 hours in the dealer waiting for the approval, i drive the car I was going to buy, I did everything about the application even before i get there and XXXX  tell me all were good they can help..but i need to go to the dealer, and I told the person that help with the process that I would put XXXX  dollars of deposit, Again they told me i have to be there to see the value of my car for trade in. It was a waste of time, and money from me, there is no ethics and misleading information to attract customers.. is not professional, and should they not do it. I traveled from XXXX  PA, to XXXX   for nothing, and it was the first thing I said to XXXX ... he told me that the manager said that we can help you but you must come to the dealer I don't know how they did not approve the car if i had the one i trade financed with toyota finance, and I never failed a payment, I bought this XXXX XXXX for XXXX dollars, I gave XXXX of initial, and i pay XXXX payment.without missing a during almost a year, as it turns out that they did not even bother to call the toyota financial and explain the case. I imagine that since it is a used car i will buy, and not new, and that it would only put {$500.00} on this initial occasion ... I did not see much interest in the manager of approving this loan. In addition to completely devaluing the price of my car that buys from toyota indepence of XXXX  for XXXX  dollars and XXXX XXXX miles XXXX toyota offered me only XXXX, with about XXXX  current miles. An abuse and fraud to customers.

I also noticed that my proof payments were not taken into consideration, and I feel that I was discriminated against by not even taking look at it since I am XXXX XXXX, and my income is from social security XXXX XXXX, I am work 18 years hard, if you look at the cameras I put the proof of payments on the table and I told him this is my proof of income, it is almost 2800 dollars monthly, and I have a house rented for XXXX dollars, after i pay the mortgage and I have about {$400.00} extra monthly, which is an income .. but they never not look at the papers.that is the first thing dealer ask when you are about to finance a card, proof of income ... and what they told me after hours, is that toyota financial does not want to make the loan because i have a past bankruptcy on my credit, I told him if I have a bankruptcy that has been discharged for almost 3 years, it is chapter XXXX, which was 5 years old and I paid it in two ... and on the month of XXXX   will be removed because is discharge almost 3 ... Even so, he only said he could not do anything, because he could not go back to his manager to ask why it was his decision.

So my question is, how the toyota financial says it would not give the loan if the XXXX i own I bought it almost 12 months ago with toyota financial, and when I bought it had the same bankruptcy which was already discharge and was in my credit file too?? It something here that don't fit .. at the same time I have never failed a payment.

Company response to consumer: Closed with explanation