Consumer complaint received 2018-12-18
Company: Flagstar Bank, N.A.
State: SD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing to dispute several late marks that are on my credit report. I have a mortgage loan through Flagstar Bank. Flagstar approved a loan modification for this account back in XX/XX/XXXX. When this began, I received a notice informing me that my next mortgage payment, called a trial payment, was due on XX/XX/XXXX. I was instructed to make four trial mortgage payments fromXX/XX/XXXX- XX/XX/XXXX, which I did. These payments were about {$200.00} less than my original mortgage payments, as they were indicated ( by the bank ) that they were trial payments for the future completion of the entire loan modification. After the four trial payments were made, I received a letter from Flagstar stating that the loan modification is complete and the next mortgage payment is due XX/XX/XXXX. All of the supporting documents coinciding with these facts are included with this letter. 

Flagstar originally informed me that if the credit reports were affected, it would be temporary until after the loan modification is completed. They stated that it would appear as Partial Payment and Current as per Agreement with Flagstar. When I spoke with a representative on XX/XX/XXXX, named XXXX ( Agent ID # XXXX ), she informed me that it was reporting incorrectly and that it should be showing repayment agreement, current as per agreement ( similar to the above statement that was originally discussed with myself and Flagstar back in XXXX ). 
I was advised by her mortgage company, Flagstar, for all of us to speak with the credit bureaus, stating that they report as Partial Payment Agreement and that it should show as current, not as late ( some are showing 30 and 60 days past due ). 
I also spoke with a representative names XXXX on XX/XX/XXXX and was advised that in XX/XX/XXXX, after the last trial payment was made in XXXX and all paperwork was completed, the modification will report as a permanent modification. He also stated that the credit reports are to show Paid as Agreed and that the credit reports should be reflecting positively, not negatively. 
Flagstar Bank agreed to this loan modification ( and actually suggested it ). Flagstar informed me of the amounts and due dates of all future mortgage payments that needed to be made, in which I successfully completed according to their requests. Again, when this took place in XXXX of XXXX, Flagstar informed me that her next payment is due XX/XX/XXXX, and there would be a total of 4 trial payments due each month through XXXX, which I did make. They also stated that after the four trial payments were completed that the next mortgage payment was due XX/XX/XXXX, which was also made. 
I have tried several times to reach a manager, as I was informed that I should contact the credit provider as well as the credit bureaus. After multiple attempts, no one returned my call and though I spoke briefly with a supervisor named XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX, he informed me his superior named XXXX XXXX and an underwriter would be contacting me. This has not happened, and several people have told me many different things about this loan. The calls are recorded at Flagstar, and it may be beneficial to listen to them as well. 

Included in this package is a document stating the exact months that have been reported late incorrectly. I also included separate documents with all the requested information ( social security number, address, etc. ). 
If there are any other documents you need on my end, please let us know so I can submit them immediately. 

Most importantly, my parents, XXXX and XXXX XXXX, are co-signers on my mortgage and it has effected their credit terribly as well. They are also submitting a dispute to The Consumer Finance Bureau. 

Thank you for your help in this matter and I look forward to your response. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation