Consumer complaint received 2018-12-16
Company: Comerica
State: FL
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
My SSI benefits on loaded on the XXXX XXXX  Card issued by the Social Security Office. On XX/XX/2018 I looked on my App on my phone to see if my auto insurance cleared the bank at that time I noticed it had but I also my account was XXXX short. I looked at resent tranactions and notice 8 pending charges that I did not approve, authorize or give permission for. 4 at XXXX, ,Card Purchase to XXXX XXXX and 4 at XXXX to XXXX XXXX international fee. I contacted XXXX   XXXX  on XX/XX/2018 while they was still pending and told them I did not authorize those charges or do I know what they are. I told them non of my bills had been paid and this wiped out my account. I was crying and very upset cause I am very careful about my card. I told them I never use my card at any outside ATM or let people use my card and I keep my card with me at all times. I have never given any information about my card to anyone. I was told to call back after they cleared my account. On XX/XX/2018 I called back as they had cleared my account and spoke with level 2 and I explained the above information to her. She canceled my card and wanted me to pay XXXX to send my card fast..I told her I had very little money in my account to spend so now your wanting XXXX when I was just robbed of XXXX, I told her to send it regular mail. Then I asked when will I get my money back that I have bills and medicine and food to buy and would like to get my grand kids a XXXX gift. She said she would send the paper work to dispute the charges and I have 10 days to fill it out and send it back. I have not received any papers and from what I read this has been a issue with XXXX  XXXX. My understanding my XXXX  card is protected by Regulation E and I must get the paperwork in but if XXXX   XXXX  does not do there job to get the paperwork to me and get it to the bank then it falls back on me as not getting the information in on time. I then again called and every time you call it tells you that your card has been sent and hangs up on you. I really need my money I have bills to pay and they charge late fees that in the end I will have to pay. I asked XXXX  XXXX  to stop the payments when they was pending and they said they could not. Basically we who are on XXXX have to wait on XXXX  XXXX  to get anything done related to our money and if we can not reach them to find out anything or they refuse to give you the money back you are still dealing with XXXX   XXXX. Look at my history and my bills always gets paid. I do not make high purchases like that and I would not do it back to back purchase knowing I have other responsibilities. This are fraudulent purchases using my account. Those are not my charges and I want A IMMEDIATE PROVISIONAL CREDIT PER REGULATION E ... 
I was given this Number when I called XXXX  XXXX about the fraudulent charges I giess it is attached to the case XXXX//From complaints I have read recent about XXXX   XXXX this has been a issue lately with Fraud to other peoples card and XXXX  XXXX is not giving people back there money

Company response to consumer: Closed with monetary relief