Consumer complaint received 2022-04-25
Company: NAVY FEDERAL CREDIT UNION
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I, the consumer and natural person, was denied credit by Navy Federal Credit Union when I applied for a Flagship Rewards card. Adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. You are subject to criminally liability for violating 15 U.S.C 1691 as I have proof that i was discriminated against by NFCU due to the response I received. NFCU is in violation of 15 U.S. Code 1642, U.S.C 1681m and 12 cfr 1002 because I, the consumer, made an application in good faith, but credit was not issued. Furthermore, because my social security number ( credit card ) was used and i received NO benefit. This is proof of fraudulent activity ( unauthorized use of credit card ) on behalf of NFCU If NFCU fails to make any reasonable procedures to resolve this matter and compensate me for the use of my credit card I will indeed make NFCU criminally and civilly liable for all actual damages pursuant to 15 USC 1681n and 15 USC 1681o. I currently have a secured card of {$300.00} 1662 ( b ) - It is illegal to require any downpayment in connection with a consumer credit transaction. I have my card for almost a year now and every time I apply for an increase I get denied, I may have high credit usage all the time because im on other authorized accounts but I've never missed a payment and if anyone other than a computer generated response actually checked my credit report and see that I have 3 auto loans which I had for over a year where ive never missed a payment i have 0 derogatory remarks with 13 accounts all in positive standing. but yet I cant get an increase.

As the document recently received appears to be from NFCU, the word We is referenced several times throughout the document as if multiple individuals or person ( s ) are involved in the creation of this computer-generated letter. Since the document includes no signature ( s ), would all individuals in their private capacities who are involved in said writing please identify themselves, so that I can properly address such individuals. NFCU claiming to be the creditor for the credit application submitted seems to be an error as that would be in contradiction of 12 CFR 1002.2 ( l ), which defines a creditor as... the term does not include a person whose only participation in a credit transaction involves honoring a credit card. 12 CFR 1002.2 ( k ) defines a credit card as meaning any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, or services on credit. The credit card that was to be honored in said transaction is the Social Security Card, specifically the account numbers placed on the electronic credit application. If there is any presumption that the said Social Security Card/Account is not used to obtain money, property, or services on credit see 26 CFR 301.7701-11 as security is defined within the meaning of this regulation in reference to the social security number as ... or warrant or right to subscribe to or purchase, any of the foregoing ; negotiable instrument ; or money. - ( Source : 26 CFR 301.6323 ( h ) -1 ).

Recently NFCU Took {$600.00} out of my savings for NFS FEES where NFCU allowed ONE SINGLE merchant to abuse and XXXX my account until it was over draft by {$600.00}, I've contacted merchant/creditor to stop they ignored. I locked my card, got a new card, called XXXX federal and asked about over draft protection by all my means to prevent this. my account still got charged and overdraft I was penalized for not having money in my account and for that I ended up with a closed checking 's account and {$600.00} in debt over XXXX FEEs that navy federal " may '' charge. " may '' is a huge word in this policy. may is at one discretion. meaning at navy federal at its discretion may charge the fee. i don't think its fair or nor is this good banking. I did everything in my power to prevent my account from over drafting and closing. Navy Federal knew I had no monies and continued to all ONE SINGLE merchant to build up {$600.00} NFS FEE 's. I was never told that I was able to opt for overdraft protection through their banks to avoid NSF fees. Non-sufficient funds and overdrafts are two different things, though both relate to a shortfall in funds, and can trigger fees. For navy federal to take {$600.00} out of my savings when I've sent a cease and desist on collections is uncalled for and petty. how much money does navy federal makes just off fees alone just another way to rob the consumers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation