Consumer complaint received 2018-01-11
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
In XXXX, I submitted Complaint # XXXX. Wells Fargo Home Mortgage HAS CONTINUED, HOWEVER, TO KEEP ME LOCKED OUT OF MY HOME, NOW IN THE COLD OF WINTER WHEN TEMPERATURES HAVE BEEN AS LOW AS ZERO DEGREES, AND NOW FOR A SIXTH MONTH, WITHOUT PROVIDING BOTH KEYS TO BOTH LOCKS THAT THEY PUT ON MY DOOR IN XXXX!!! AND, WELLS FARGO HAS SCHEDULED ANOTHER FORECLOSURE SALE AGAINST ME!!!! 

Wells Fargo Home Mortgage has harassed me with a continuing Lockout from my home for a half year! They have provided only ONE KEY to two different locks they placed on my home door! They have scheduled ANOTHER foreclosure sale!!! They want me to submit financial documents summarizing financial circumstances, BUT THEY CONTINUE TO PREVENT ME FROM ACCESSING MY HOME!!! The ONE key they sent to my attorney does not open the deadbolt lock on my door to my home. It is ONLY the key to the door lock. Wells Fargo has knowingly provided only one key to one of the two locks they put on my home, knowing full well that I need two keys to enter my home!!! When Wells Fargo locked me out, a neighbor called police, and police ordered me to NOT enter my home or I would be arrested for trespassing. The police said I could only enter when " authorized '' to do so. So, Wells Fargo dragged its feet and dragged its feet, and would not provide me a Letter of Authorization to Enter my own home. Well, in XXXX, I could not open the lockbox anyway, so entering my home at that time was immaterial. However, Wells Fargo had not placed ANY key in the lockbox, so I could not have entered anyway even if I were authorized. So after I filed complaint XXXX last month, Wells Fargo sent ONE key to my attorney, purportedly to allow me entry to my home. The key was only for ONE of the two locks they put on my door. It took months and months and months for Wells Fargo to send the ONE of two keys to my attorney, and in the past month in regard to my CFPB complaint, Wells Fargo has again kept me locked out of my home continually, now for SIX MONTHS, now by not providing BOTH KEYS TO BOTH LOCKS, in order to prevent me from accessing normal mortgage resolution processes. Three years ago, as I sought a modification, Wells Fargo denied and denied and denied me a modification. I filed a complaint with HUD and FHA and only then did Wells Fargo " provide '' a modification - the paperwork was sent to me with such lateness that the modification paperwork expired one day after receipt, and Wells Fargo would not send the paperwork to me again ... in order to prevent me from attaining a modification!!!! Now, it is clear, Wells Fargo continues to practice lies, deceit, misrepresentation and treachery by CONTINUING TO KEEP ME LOCKED OUT OF MY HOME BY NOT PROVIDING BOTH KEYS TO THE LOCKS THAT THEY PUT ON MY HOME. WELLS FARGO WANT TO FREEZE ME OUT IN THE COLD OF WINTER!!!! AND NOW THEY HAVE DONE SO!!! AND THEY CONTINUE THEIR HARASSMENT BY SCHEDULING ANOTHER FORECLOSURE SALE DATE, AND THEY HAVE NOT RESUMED MY MAIL DELIVERY, AND THEY HAVE NOT PLACED MY IDENTITY ONTO MY UTILITY ACCOUNT AFTER THEY REMOVED MY IDENTITY BEHIND MY BACK WITHOUT COMMUNICATION TO ME THAT THEY WERE DOING ANY OF THESE TREACHEROUS ACTS UNTIL AFTER THEY HAD SUCCESSFULLY LOCKED ME OUT, MISAPPROPRIATED MY UTILITY ACCOUNT, AND LIED TO THE UNITED STATES POSTAL SERVICE SAYING THAT I DO NOT LIVE IN MY HOME AND THAT MY HOME IS NOT MY HOME. 

I STILL SEEK RELIEF AND PROTECTION FROM WELLS FARGO 'S ILLEGAL AND INSIDIOUS ACTIONS OF HARM AND HURT AGAINST ME!!!! 

WELLS FARGO IS TRYING TO STEAL MY HOME FROM ME BY KEEPING ME LOCKED OUT AND HOMELESS, AND PRACTICING DECEPTION AND DECEPTIVE TACTICS LIKE NOT PROVIDING ME BOTH KEYS TO THE LOCKS THAT THEY INSTALLED ON MY DOOR!!!! 

I STILL SEEK RELIEF AND PROTECTION FROM WELLS FARGO 'S TREACHARY!!!! WELLS FARGO WANTED ME TO COMPLETE, WITHIN ONE MONTH SINCE LAST MONTH 'S COMPLAINT, FINANCIAL PAPERWORK REGARDING MORTGAGE ASSISTANCE ... WITHOUT ACCESS TO MY HOME OR PERSONAL EFFECTS AND MATERIAL INFORMATION FROM WHICH I AM STILL PREVENTED FROM ACCESSING BECAUSE WELLS FARGO, SINSTERLY AND EVILLY, KNEW THEY HAD TO PROVIDE TWO KEYS AND THEY ONLY PROVIDED ONE KEY!!!!! 

I STILL SEEK RELIEF AND PROTECTION FROM WELLS FARGO 'S INSIDIOUS ACTIONS AGAINST ME!!!!! 

I REQUEST AND DEMAND THE CESSATION OF ALL FORECLOSURE SALES AND ACTIONS AGAINST ME FOR THE TIME EQUIVALENT TO THAT WHICH WELLS FARGO HAS KEPT ME LOCKED OUT OF MY HOME- NOW IT 'S SIX MONTHS!!!!!! I CAN NOT IN ONE MONTH OR EVEN TWO MONTHS RECONTSTRUCT MY LIFE AND OBTAIN ALL OF THE MISSING MAIL AND FINANCIAL DOCUMENTS THAT WOULD HAVE BEEN MAILED TO ME HAD WELLS FARGO NOT CANCELLED MY MAIL. I CAN NOT COMPLETE FINANCIAL INFORMATION ... WITHOUT ACCESS TO MY HOME AND PERSONAL AND MATERIAL INFORMATION WITHIN MY HOME. WELLS FARGO CONTINUES TO TRY TO FORECLOSE ON ME WHILE CONCURRENTLY PREVENTING ME FROM BEING ABLE TO PREPARE THE INFORMATION THAT THEY SAY THEY SEEK BECAUSE THEY CONTINUOUSLY KEEP ME LOCKED OUT OF MY HOME!!!! WELLS FARGO NEEDS TO BE HELD ACCOUNTABLE FOR THEIR MISDEEDS AND UNFAIR TREATMENT OF ME AND THE HURT AND PAIN AND SUFFERING THAT THEY HAVE NOW CAUSED ME FOR SIX MONTHS!!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation