Consumer complaint received 2021-05-18
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2020 {$400.00} was removed from my personal checking account with a description that says Legal Recovery Set-Off. On XX/XX/2020 I received a notice that was a statement of account regarding this transaction. The last four numbers of the account number belong to an account that has been closed for over a year yet is still being reported as active and performing on my credit report I received a letter from Wells Fargo XXXX XXXX XXXX that was a statement of account regarding the transaction. To my knowledge a closed account is one that is no longer open to credits or debits and therefore no statements of accounts are produced. The letter listed my checking account balance, the amount debited, and the checking account balance after the debit, as well as a balance before and after the transaction to a " debt account '' that was credited. This is by definition a statement of account that evidences a live and performing account. 

I have never heard of a debt account and was unable to find any information about one in any Wells Fargo customer agreement. I called their customer service line for more information and was given very little information. I then sent a letter ( 15 days ago ) asking for specific details regarding the account, including but not limited to, a copy of the application, the terms and conditions, the amount loaned, as well as any statements or correspondences associated with the account. This request was ignored. 

When I called Wells Fargo to dispute the transaction and obtain more information about the account, I was told that they were unable to reverse the charge. I was then transferred to a different department who claimed that they were handling the account. When I requested more information about the account I was told that they were unable to give me anything in writing that outlined the account but that I could contact their lawyer in order to set up a payment plan. I then asked who was the owner of the account and they stated that the account was being held at Wells Fargo but I was unable to make any changes to the account or receive any information about the account through Wells Fargo. IT seems to me as if Wells Fargo has either converted a former account into a new account without my knowledge, or has reopened a closed account and is concealing information about it for their own nefarious purposes. 

I have demanded, on several occasions in the past that Wells Fargo and their lawyers provide me with verification or cease and desist collection activity as outlined in the FDCPA. They have instead breached their own customer agreement, provided false information to credit reporting agencies, ignored my correspondences, sent false and misleading letters, violated the FDCPA, FCRA, and publicly disclosed my social security number for anyone who has been given access to my account information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief