Consumer complaint received 2023-06-11
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have been a customer of US Bank for 3 years and 2 weeks ago there were 7 fraudent charges I noticed upon checking my account transactions, in which I immediately contacted US Bank customer support and they took the report and in the meantime sent me THREE new debit cards at oonce when I have no idea why considering I only need one, and they did their investigation and found I was not at fault and sent me a letter confirming this and that they had credited my account for the fraudulent charges and that was all and I felt relieved and thought everything was fine. 
Then within a week or so I was experiencing problems trying to XXXX money to a friend and I wasn't able to transfer funds between my 2 accounts and not able to do anything online so I called them to after a huge run around and being transferred 3 times because nobody could figure out what was wrong I finally get a representative who conferred with her supervisor about what the problem was and got back on the line with me and informed me that US Bank had closed my account and when I asked why, she assured me that it was strictly for my protection because of the fraudelent activity and that they were protecting me as their customer and that all I needed to do was to go into a branch and open a brand new account and I even asked her if there was going to be any problems because nothing I did was wrong and she once again promised me everything was fine and to go open a new account the following business day. 
I then went into a branch of US Bank located in XXXX XXXX California branch located on XXXX XXXX inside a grocery store and when I went to the counter, I explained why I was their and what US Bank representative had told me to do and what happened next blindsided me and felt like I had been slapped in the face when the branch manager named XXXX proceeded to stand behind a teller and IN FRONT OF EVERYONE INCLUDING CUSTOMERS AND BANK EMPLOYEES AND SAY TO ME IN THE NASTIEST, LOUDEST, RUDEST, UNPROFFESSIONAL, DESPICABLE WAY THAT, " I WAS NO LONGER WELCOME TO BE A CUSTOMER AND TO GO TAKE MY BANKING ISSUES ELSEWHERE! '' THUS ABSOLUTELY HUMILIATING ME, MAKING ME LOOK SOO STUPID AND LIKE I WAS SOME KIND OF TRASH AND I WAS MADE TO FEEL LIKE I WANTED TO SHRINK INTO THE FLOOR I WAS SO EMBARRASED FROM THE SHEER, INTENTIONAL, DISGUSTING WAY I WAS TALKED TO IN THE MOST DEMEANING WAY! 
I asked why customer support had told me that it was for my protection and told me to go in person into a branch and there would be no problem opening a new account to which he gave me one of the ugliest looks I have ever seen and stated, " They told you that so you would show up in person so we could tell you that you are no longer a customer and that we don't want your business and to bank somehwere else! " So I was lied to, tricked, told to go into a US Bank branch under the pretenses that everything was fine and that I was just being protected as a customer, only to set me up to go into the branch and get blindsided and treated like I was garbage, humiliating me in front of everyone and put down in the nastiest most evil way possible by this manager XXXX. 
I didn't deserve that treatment or to be lied to and given instructions as a set up to make me look and feel stupid by US Bank and I am filing this complaint because what they did to me and how I was treated is despicable and just about as badly as one can be treated in any business let alone a banking institution that I was a loyal customer of for years with no problems and I never did anything wrong. 
Now as a result I have not been able to open a bank account at a major bank because of US Bank closing my account without reason and has messed up my finances, with bills not going thru that are attached to my US Bank account on auto pay and I am getting returned checks and incurring fees all due to US Bank and their unscrupulous business practices. 
This is unnaceptable behaviour and unprofessional and that's putting it mildly. 
I believe US Bank should be held accountable including their representatives who set me up and lied to me giving me false information and especially the manageXXXX XXXX at the branch I went to because this all has been humiliating and now I am having horrible problems scrambling to get a bank account and having problems solely due to US Bank and their unsavory ways. 
Please do something about this, Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation