Consumer complaint received 2019-02-01
Company: BBVA FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
According to my credit report, BBVA reported me ( 1 ) 30-days late for the month of XX/XX/XXXX. It was not intentional and I had made the payment within the appropriate time. They claim I entered the wrong account number ( they told me they have no proof ) on their web site when I made my payment ( about 20 days late, but certainly not 30 ). There was nothing I could have done to change the circumstances of that payment being negated as I was not notified it did not go through until after it was 30 days late. I had plenty of money in the bank, so no reason to believe it would not go through.

They denied me on my first request, but I asked them to reconsider as the mistake may have even been their fault. They said that they can't grant my request because under the Fair Credit Reporting Act they are obligated to report account history accurately. While it is true that creditors are required to report whatever they report in an accurate manner, there has to be a way to correct this if it were a mistake on their part or even a circumstance that might warrant an exception based on other positive circumstances. This would be completely at their discretion and not a violation of the FCRA. My very serious problem is since they reported me 30 days late, my credit scores have tumbled over 120 points. I did have a BK about 5 1/2 years ago and can not afford even one 30 day late on my credit report. To this point, I have been very diligent in keeping my credit spotless and understand how important this is. You will note that I have not had one 30 day late since this unfortunate event in XXXX and am about to lose all credibility because of this reported late payment. 

I am submitting some additional facts regarding my pay record that show how much I paid on all my credit cards during that period and ironically, I even began paying down some balances which I believed would help me increase my credit scores. I have not had a 30 day late with BBVA in the past and you can see from my credit report, neither have I had one with any other creditor. I did make a payment in XXXX, but they show it as " failed ''. I was not notified of this until it was too late to do anything about it. The payment was made on the XXXX, reported by you on the XXXX, but I was not notified until after I was over the 30 day late, otherwise, I would have corrected immediately. As a matter of fact, I spoke with one of their phone reps two days  before I received the 30 day late notice ( about a week after I was 30 days late ) and they never mentioned this situation.. I am showing documentation of my other credit card payments during this period and they total {$3700.00} which includes {$2700.00} balance reduction of my XXXX card and my XXXX credit card. I certainly would have paid the {$100.00} to BBVA before I paid down these balances if I was aware I was going to be 30 days late.. Why would I not pay the BBVA {$100.00} minimum payment when I knew that would be devastating. to my credit score? I had every intent and actually did make a payment to you, but the 30 day late occured because they said I entered an account number of my bank incorrectly. I have never had this problem with any other credit card company-ever and I am XXXX years old.. When I was speaking to their rep ( I believe it was on the XXXX ) I was looking at their app and the account number showing for XXXX was the correct one, However, their are two places the account number is posted within their website. The one I could see was the correct account number, but the rep stated that the one they use is on the left side ( identified as the " source '' ), which I could not see. I don't know how you had the right number in one place, but an incorrect one on the other? I only entered one number and don't understand how it could it be correct in one place and not the other. ( I have to make clear that the bank can not provide proof that I made that mistake and I can not prove they are wrong ). Bottom line is in light of my past record, I humbly requested they give me the benefit of the doubt.

I wouldn't ask if it wasn't so important. Without their assistance, all the hard work I have put into rebuilding my credit is negated by this one payment reported 30 days late. I have no other late pays on any of my accounts across my three credit reports.since XXXX. 

Since this 30 day late is not a reflection of my current creditworthiness, I asked that they give me a second chance by deleting this late payment vis-a-vis removing this late payment on this account to the credit reporting agencies for the month of XX/XX/XXXX, which is fully permitted by the FCRA and not a violation of it. I am sure there is some procedure they could take when there are extenuating circumstances like this. 
I suggested that they put me on auto payments or have me payi down my balance to assure them I am acting in good faith. they keep going back to the excuse they would be violating FCRA and could not make an exception. 
If you would like to discuss this further or need more information, please let me know. I do have records to prove I made the above-stated payments during this period, which pretty much proves I had no idea I was 30 days late. 
I have attached : 1 ) Proof of all the payments I made during that period totaling almost {$3000.00} ( with {$2700.00} in reduced principal of other credit cards ) which proves I certainly would have no reason to pay their {$100.00} minimum. By the way, I immediately brought the account current as soon as I found out.

2 ) Continuation of payment proof 3 ) BBVA statement for that month 4 ) My past payment history for BBVA 5 ) The bank statement from the bank I made the payment from If you can help me, I would appreciate it. I believe I have acted responsibly with my bills since my XXXX problem and 30 day late is not reflective of what my history shows. Since this has happened 3 of my credit cards have drastically reduced my credit lines and this has also effected my credit scores which have declined from about 685 to XXXX, so it is now down about 120 points ( how is that possible )?

Company response to consumer: Closed with non-monetary relief