Consumer complaint received 2022-05-26
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
This complaint has been going on since XXXX. I have filed several complaints with your organization as well as Wells Fargo. This injustice has been going on too long for this not to be resolved. The Wells Fargo Judge by the name of XXXX XXXX XXXX who discover the fraud against my account. this alone should have been enough proof that the account was compromise. I am still trying to recover my money. they have refunded some of the fraud and will not refund the rest. if my account was not compromised why pay out any of the money back that was part of the fraud. I received another Mediation complaint form from Wells Fargo in XXXX 0f this year. I again completed the form in the hope that they will finally resolved the issue. No, Wells Fargo is playing serious games. there has never been a phone call nor message from Wells Fargo although I keep receiving these letters from a XXXX XXXX XXXX stating he has been unsuccessful in contacting me and I have only 20 days from the date of this letter to reach him. The date on the letters are XXXX XXXX, XXXX XXXX, XXXX XXXX and XX/XX/XXXX. I started calling on XX/XX/XXXX which is the day I received the first letter. I called XXXX XXXX from that day until I got the second letter, leaving voice mails via phone, no calls from Wells Fargo Bank because when I am not home, i have my sell. there has been no calls from this business. I have called and spoke to XXXX and XXXX is the last people I spoke with on XX/XX/XXXX and the I called Monday this week, no response. I do not understand why Wells Fargo is playing games in resolving a crime against my account that their judge that they hired to represent their own fraud cases that was used on the public including me. Wells Fargo also took my Social Security money for a Lien that was not mine for {$1000.00} and I had the expenses on me to travel to New Jersey for XXXX twice. The money nor my expenses was never reimburse for that error. they were wrong in taking my Social Security money because by law the Social Security Income is exempt from liens and they knew this and yet they took it upon themselves to decide what part of my money was not my money when every penny that went into the account was froom my Social Security. What Wells Fargo did not know is I had gave my apartment my 30 day notice to move from XXXX XXXX  back to XXXX  which I did not have to spend my money until it was set to move so they took my moving money and gave it away from my Social Security check which caused me to have to pay rent and late fee 's to stay in the apartment month to month. i had to borrow {$5000.00} for rent and traveling to New Jersey twice for XXXX. Wells Fargo has done a whole lot of damage to my life and finances. yet they are doing everything they possiblely can to never take responsibility for what they did. their judge tried to add the Lien into the Mediation, although Wells Fargo Policy and Rule were the Mediation was about the Bank opening Accounts without customers Authorization only. nothing else and yet they allowed the judge to enter what they had did to me with a unauthorize withdrawl from my account that has my daughter name on it for security of keeping my bills paid in case of my incapacity to function. The account is still this way. if my daughter need to get her tax check cleared quickly, she deposit and then take it out the next day when it is posted on the account. that is the only thing she does with my account. yet Well Fargo decided what money was not mine. I never knew the laws gave banks this kind of responsibility to the customers. I want all my money back as well as the compensation for the lien they caused. My son was in XXXX, NJ XXXX XXXX in which the only Entity that was Authorize to operate from that facility was Commissary is XXXX and the phone was XXXX  XXXX XXXX. these XXXX entities had my authorization for years in taking the funds I had to authorize myself. The Judge also knew the place that had charge my ATM cards were all different Correction Facilities. they had been before her while sitting on the bench she stated, it was XXXX. There is more corrections facilities that charged my card. What is so disturbing about Wells Fargo is in XXXX when I discover all these different Merchants had charged my cards for no reason. I called every last one. they all verified that they had no account nor contract on me and they will be more than happy to return the money back to Wells Fargo because they could not give it back to me because the Transaction was through my bank account. Wells Fargo need to contact us to reimburse your money back and they will. Wells Fargo was told immediately about the agreement and they would not make the effort in returning my money. this entire situation is on Well Fargo, not me and yet I am the only one paying the price.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation