Consumer complaint received 2018-12-24
Company: Global Lending Services LLC
State: LA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Problem after you declared or threatened to declare bankruptcy

Complaint:
On XX/XX/2018, my truck was repossessed while I was in a restaurant having lunch with coworkers in XXXX XXXX. I immediately contacted my lender, Global Lending Services LLC, to ask where I can retrieve my personal belongings, and to also remind them, again, that I was already in the process of filing Chapter XXXX. Paperwork would be completed on XX/XX/18. Global Lending referred me to XXXX XXXX XXXX XXXX, in XXXX XXXX, to obtain my stuff. When I called, I was told I had to pay {$25.00} by card over the phone to receive the address to where my truck and personal items were kept. Since I needed my personal items, I paid as instructed.

When I arrived to the storage location at XXXX XXXX XXXX, XXXX XXXX, the attendant demanded my truck key in exchange for the bags of my personal items. ( Apparently they were able to somehow unlock my truck and remove all of my personal items and place them in garbage bags. I was able to see my truck, through the fence, and noticed that my leather seat covers were off of my seats and my XXXX XXXX, radar and a personalized front bumper plate were missing from my truck. ) Since the attendant refused to release my personal belongings, I contacted my bankruptcy attorney who advised me not to give the attendant my key. I reiterated this to the attendant and demanded my stuff again, but she refused. Again, she told me that I can't have my personal belongings and walked away from the locked gate where she was standing behind.

Then, I contacted XXXX XXXX XXXX XXXX again, ( XXXX ) XXXX, to ask for a refund of the {$25.00} personal belongings fee but was told they will not give me a refund and hung up on me. I also attempted to contact Global Lending Services multiple times, but was transferred to their " bankruptcy department. '' The Bankruptcy Department told me that since my Chapter XXXX  isnt showing in their system, they cant help me and transferred me back to Global lending customer service.Then after a few minutes on hold I was disconnected.

I have many miscellaneous personal valuables in my truck that I needed back. Most significantly ; an expensive heavy leather jacket ( {$700.00} ), XXXX Sunglasses ( {$320.00} ), {$150.00} in recently purchased VISA gift cards, approximately {$75.00} cash, business documents, personal documents, electronics, personal protection items and work equipment among other things.

As of now, its been 6 days since they have been in possession of my stuff, and they will likely keep throughout the holidays. Which means Ill need to buy another winter coat and will be forced to do without the cash, gift cards and personal items I need for the holidays.

I live almost 2 hours away from XXXX XXXX. I only work there 2-3 days a week. The rest of the week I either work from home or my companys XXXX XXXX office. I had to drive a rental to travel back to XXXX XXXX on my usual day off, Friday. Only to waste time and money while attempting to collect my personal property. Including the {$25.00} " mandatory fee '' that I was deceived into paying to retrieve my belongings, which was denied by the attendant.

I believe Im being fraudulently deprived of my personal property that I am due by law. I also suspect damages to my truck. The most logical could be the damage ( s ) caused by breaking into my truck and damages cause by cutting out all of my leather seat covers. I also have no idea as to the condition of all of my other personal belongings, since Im not allowed to see them while in their custody nor see an inventory list of my personal belongings. The attendant also refused to give me my license plate, which I beleive is also mandatory as per : Louisiana Revised Statutes Tit. 6, 966. Procedure. ( XXXX XXXX XXXX ).

Here 's the contact info for XXXX XXXX XXXX XXXX and Global Lending Services : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX  & XXXX XXXX XXXX XXXX LA XXXX  ( XXXX  ) XXXX & ( XXXX ) XXXX XXXX XXXX XXXX Global Lending Services LLC XXXX XXXX XXXX XXXX, SC XXXX  XXXX https : //glsllc.com/contacts/

Company response to consumer: Closed with explanation