Consumer complaint received 2023-08-31
Company: CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-issue: Delays in the application process

Complaint:
First of all, let me state the fact that my wife made and makes more than enough Income by herself to easily qualify for the FHA Loan which we were attempted to get through XXXX XXXX  and Cardinal Financial. Therefore, To whom it may concern, my wife and I, XXXX & XXXX XXXX, applied for an XXXX Refinance Loan through XXXX XXXX  who also works in conjunction with Cardinal Financial ( Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, NC XXXX ) on XX/XX/XXXX. We were required to submit our XXXX & XXXX Tax Returns on XX/XX/XXXX. We then paid an Appraisal Fee for our property on XX/XX/XXXX. XXXX XXXX ordered the Appraisal on XX/XX/XXXX. We submitted various Financial Documents and other Payoff Documents on XX/XX/XXXX. We then signed a New Disclosure Package on XX/XX/XXXX. Our Loan was sent to Underwriting on XX/XX/XXXX. Our Loan was approved With Conditions ( Meaning that nothing could change with regards to our Employment and Financial Income until the Loan Process was Completed ) on XX/XX/XXXX. Property Appraisal Results were received by XXXX XXXX & Cardinal Financial on XX/XX/XXXX. We had to sign anther Disclosure Package on XX/XX/XXXX because Closing was delayed due to a new request for a Copy of a month of my wife 's Pay Stubs, and a Copy of our original XXXX XXXX XXXX Modification Agreement.. Copy of Pay Stubs were submitted on XX/XX/XXXX, Employment Work Verification was submitted on XX/XX/XXXX, and a Copy of our original XXXX Loan Agreement was received by XXXX XXXX & Cardinal Financial on XX/XX/XXXX. Our Loan Closing was delayed again for the second time on XX/XX/XXXX and a New Disclosure Package had to be signed by us ... due to a new request for repeated Information -- 6 Months of Pay Stubs and 6 Months of Bank Statements from my wife 's Employer and our Bank on XX/XX/XXXX. Even though we felt that that was an odd and extensive request, we complied, and submitted all of the Bank Documents on XX/XX/XXXX, and the owners of my wife 's job were in Constant Communication with XXXX XXXX & Cardinal Financial throughout the entire Loan Process ... giving Verification of my wife 's Employment and Financial Status as needed. Yet ... XXXX XXXX and Cardinal Financial still, additionally, requested and received 3 years ( XXXX, and XXXX ) of me and my wife 's Tax Returns directly from the IRS. we had to sign another New Disclosure Package on XX/XX/XXXX. Furthermore, our Loan Closing Date was delayed again for the 3rd time on XX/XX/XXXX... and we were sent another Long list Requesting Repeated Information regarding Verification of my wife Employment, more Pay Stubs, and they even made a Ridiculous request for my wife 's Employer to submit in writing when would my wife receive another Pay Raise on XX/XX/XXXX! And after I contacted our Loan officer for XXXX XXXX  & Cardinal Finnacial to let them know that we felt that their Business Practices were Nefarious and Discriminatory ... our Loan Status was immediately changed to Denial and or Declined Status. Therefore, for the mistreatment we have mentioned in the statement above, we deem it extremely necessary to file a complaint with CFPB ; and to warn would-be Borrowers about XXXX XXXX & Cardinal Financial 's corrupt and nefarious practices. Thank you very much for your very appreciated consideration of this matter!

Company response to consumer: Closed with explanation