Consumer complaint received 2021-10-16
Company: CITIBANK, N.A.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Here is my last message to Citibank, it explains all to well my dilemma : I have had nothing but The absolute worst banking experience of my entire life, most definitely time for myself to file multiple lawsuit 's, arbitration, civil cases and more. My attorney is already on board and has been to witness the horrific customer service the citibank staff has put forth. I opened my account and citi took my funds from my government check that i use to feed my XXXX yr old daughter and XXXX yr old son with just fine, yet now Citi is trying to tell me that i cant access my money because i don't have and can not afford a cell phone, they have denied my funds, they have belittled me, they have hung up multiple times, they habe slandered my name and caused deprivation of character causing my life harm!!! I have done everything I can to try and get my funds, asking and pleading, explaining my situation that my children will not be able to eat if my funds are heald, ive tried sending photos of my Identification card as well as my Social Security card. Yet Citi bank will not even listen or give it thought to accept. Citi has also charged me multiple wire transfers of XXXX $ twice charged because they deny my funds being sent to feed and shelter my children. Now citi has completely blocked my account with account number being ( XXXX ) My full name being XXXX XXXX XXXX, birthday of XX/XX/XXXX, social security number XXXX, adress of ( XXXX XXXX XXXX, XXXX XXXX, XXXX Nevada XXXX XXXX ), and Email adress ( XXXX ) You at Citibank have made my life miserable in the last 72 hours of banking with you. Im going to the media with this, and will be making sure the XXXX, backs me. Ive already spoken to a member of the FDIC regulations Board who was baffled and advised me that what Citibank is doing is 100 % illegal, and just morally wrong. I just want to be able to provide for my children and buy them some food and pay for necessities. I have a group of individuals nearly XXXX XXXX across the nation who follow my Music and media, these are close fans of mine that know how hard i work to help others succeed and be merry. I have already blogged and reached nearly 25 % of them, who are now angy, blogging and posting themselves about how horrific Citibank treats their customers. I said to one of citi banks supervisors, " what would you do if you were promised that you would be able to get tour funds from an employee of a bank, yet then they just heald them for no reason, and your children couldn't eat '' he replied to me " sorry about your luck but there is nothing we can do, and you can call back Monday, goodbye ''. As he hung up, this was Friday XX/XX/XXXX. Just one example of how horrible and mentally straining the Citibank staff is. So my one last shot is to reach out to the higher staff of this horrible horrible entity you all call a professional Bank ... Citibank, the hellacious, unprofessional, insubordinate, rude, institution i wish i never would have heard of, unfortunately ive lost years off of my life due to the last 72 hours of debauchery, named Citibank. With that being said, i beg, basically on my knees for one of you who make this bank Citibank mold together for help. Respectfully, professionally and in honest need i can not wait any longer for my funds, my children do not deserve this, i do not deserve this. Morally you know you could fix this, legally if you dont fix this we will pursue FULL prosecution and demand retribution and accomodations that will financially, and emotionally redeem the morbid pain and loss citibank has cause myself and my children. The ripple effect of this will interfere for years due to Citibank. In XXXX  name i XXXX, there is at least one Human with a heart, soul, or grasp on ethics involved with Citi Bank. I pray .... XXXX bless. It would be greatly appreciated if this could be dealt with in a timely manor so my kids can eat. Good day. 

XXXX XXXX XXXX Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation