Consumer complaint received 2022-03-04
Company: WELLS FARGO & COMPANY
State: NM
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I attempted to sell an item on XXXX XXXX for {$260.00}. A man named or pretending to be XXXX XXXX reached out to me via XXXX XXXX  on XX/XX/2022 expressing a desire to purchase the item. We continued discussing the transaction and I finally agreed to ship the item on XX/XX/2022. I received what appeared to be a pending payment via XXXX once I proved that I had sent the item. Once I sent the item, ( luckily I retrieved it before it shipped ) I received additional emails stating that the buyer needed to deposit an additional {$250.00} ( for a total of {$510.00} ) into my account in order to expand my limit. The email then stated that I needed to then refund the buyer the additional {$250.00}. I should have known immediately that it was bogus and called XXXX immediately. After a multiple unsuccessful attempts to proceed with paying the buyer back this {$250.00} via XXXX, he then requested I send the money via XXXX. I had just returned home from having an inpatient surgical procedure and stupidly proceeded to do so. I was not thinking clearly and this fake buyer was pretty convincing. A bit later I received an another email requesting an additional payment of {$250.00} because the " XXXX had made a mistake and actually XXXX attempted to sell an item on XXXX XXXX for {$260.00}. I received what appeared to be a pending payment via XXXX once I proved that I had sent the item. Once I sent the item, ( luckily I retrieved it before it shipped ) I received additional emails stating that the buyer needed to deposit an additional {$250.00} ( for a total of {$510.00} ) into my account in order to expand my limit. The email then stated that I needed to then refund the buyer the additional {$250.00}. I should have known immediately that it was bogus and called XXXX immediately. After multiple unsuccessful attempts to proceed with paying the buyer back this {$250.00} via XXXX, he then requested I send the money via XXXX. I had just returned home from having an inpatient surgical procedure and stupidly proceeded to do so. I was not thinking clearly and this fake buyer was pretty convincing. A bit later, I received an another email requesting an additional payment of {$250.00} because the " XXXX had made a mistake and actually debited his account twice. '' My medication had worn off by this point and I realized that this was a scam. I have now confirmed with XXXX that the emails were bogus. The money from my XXXX account in the amount of {$250.00} was sent to XXXX XXXX XXXX ( supposedly his aunt ). I have multiple Bogus emails and have screenshots of my FB messenger chat. The additional names that came up during our transaction were XXXX XXXX, XXXX and XXXX. He also gave me a XXXX number ( XXXX ) XXXX. The shipping address he provided was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX Obviously, I want my money back and attempted to contact the buyer to get it. He continued to try and convince me that he was not scamming me ( via XXXX XXXX  call ). I also contacted Wells Fargo to request for them to stop payment. They denied my request because the transaction was completed through XXXX and had already gone through even though on my account it still said pending. I also plan to report this to XXXX. If you have additional recommendations for actions I can take, please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief