Consumer complaint received 2023-07-15
Company: Block, Inc.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I've been complaining to Cash App ( XXXX XXXX  ) about issues with what was charged. I made a complaint about this issue between them and XXXX and they told me it was no error, I will attach screenshots from the chat and emails as they do not forward calls to the manager at Cash app they only contact via email. As they said there was no issue and XXXX reached out because of the seller again to cashapp they refunded my money after my dispute and it was deposited at XXXX XXXX. Once business hours opened for cashapp they closed my account leaving the money sitting there until I opened a new bank account. The debit cards I tried to attach to " cash out '' and get my money that I was finally refunded after they said there was no error and reversed my funds leaving me at XXXX balance, they ( cashapp ) said it couldn't be used ( my previous used debit card ) to cash out... but I was allowed throughout my experience to add these cards to send money and add money to their bank. So I went to XXXX XXXX XXXX opened an account got my digital card info and when I linked it to cash out and get my money they now say it can not be used it has to be an old card so either way they don't disclose these things until the moment of. I wasn't allowed to send the money to a trusted account on cashapp because although I'm able to login, they said my account was in violation of their terms. Other disputes were now denied even though they detail the reasons as to why I would dispute ( example : the services weren't provides as described, etc ) ... how would you deny me for that? If I go into XXXX for example and say this isnt what I expected I'm allowed to at least get a gift card. I dont want anything to do with them and this dispute with XXXX  was only caused because the XXXX XXXX parts that XXXX delivered it to said they didn't have that package, the one with my black guitar that XXXX also refunded me for and now my phone with XXXX XXXX. I will attach the ticket number they stated my phone was left on the dock in another state. Yet, I was still attempted to get charged. I didn't violate anything. I was about to link my card through " plaid '' but I do not like using third party things especially when situations like this are skeptical. If that option was NOT available, I would have {$230.00} sitting in my account and I'm already without a home, actually. I was evicted from HUD after they said I owe {$14000.00}. Yes, I contacted a legal aide, it's been a lot and theyre adding more with this ... .because of that high amount and shelters I'm living at XXXX XXXX XXXX. They dont do rent, they do weekly and daily rates. I have XXXX kids, I HAVE to donate plasma not because we want to but because we actually NEED to. XXXX? And they only fund you so much so it looks like we're getting forced to another route to keep a roof over our head... which is unsettling. But because the apartment I was living in waited a year before evicting us, what they said XXXX says is what goes and they tossed everything out of my unit along with my kids and myself. I also made a police report about money being stolen from that same community which I would have used to relocate but once again..delayed.

Company response to consumer: Closed with explanation