Consumer complaint received 2023-08-22
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Credit denial

Complaint:
am writing to formally complain regarding the recent denial of my credit application, based on the adverse action notice I received. I believe my denial violates consumer protection laws and regulations, and I kindly request that you reconsider your decision after a thorough review of my application. 

Upon reviewing the adverse action notice, I was shocked to discover that my credit application with NAVY FEDERAL CREDIT UNION was denied. I strongly believe that this decision is unjustified and does not reflect my creditworthiness or financial capabilities. 

As a consumer protected by various consumer rights provisions, including the Equal Credit Opportunity Act ( ECOA ), Fair Credit Reporting Act ( FCRA ), and other applicable laws and regulations, I understand that I have the right to dispute any erroneous or inaccurate information that may have influenced this decision. 

To assist you in the reconsideration process, I would like to bring the following matters to your attention : I have carefully reviewed my credit report and found no evidence to support the denial. My credit history demonstrates responsible financial behavior, including prompt payments for all my obligations and maintaining low credit utilization. I kindly request that you reevaluate the information you used in the decision-making process and ensure its accuracy. 

According to the adverse action notice, the reason ( s ) for my credit denial were stated as serious delinquency, revolving balances to credit limits are too high, level of delinquency on accounts and number of accounts with delinquency. However, based on my credit report and my understanding of the lending criteria, I believe these reasons are not supported by verifiable information. I in GOOD FAITH applied for this loan to provide transportation for my family to and from work. 

XXXX. Compliance with Consumer Protection Laws : I kindly request that NAVY FEDERAL CREDIT UNION ensures full compliance with all applicable consumer protection laws and regulations, including the ECOA and the FCRA, during the reconsideration process. As a financial institution committed to fair lending practices, I trust that NAVY FEDERAL CREDIT UNION will conduct a fair and thorough investigation into my credit denial. 

In light of the above, I request that you promptly initiate a comprehensive review of my credit application, taking into account the supporting documentation provided, to determine whether my creditworthiness warrants approval. I also request that you notify me in writing of the steps taken and the final decision regarding my credit application within the legally mandated timeframe. 

Please be aware that, if necessary, I am prepared to escalate this matter to the appropriate regulatory authorities or pursue legal action to protect my consumer rights, should my complaint not be addressed satisfactorily. NAVY FEDERAL CREDIT UNION is liable under the SEC to follow certain Rules. 

Thank you for your prompt attention to this matter. I look forward to receiving your response within usually 15 days from the date of this letter. Should you require any additional information or documentation, please do not hesitate to contact me via the phone number or email address provided above. 

App. ID XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation