Consumer complaint received 2023-08-10
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/XXXX Dear Sir/Madam, I have been a victim of the unlawful practices of Wells Fargo Bank had my accounts frozen, and fake accounts created under my name. These actions have caused me great harm and financial loss, and I seek justice and redress through this letter. 

As you are aware, the Consumer Financial Protection Bureau ( CFPB ) has ordered Wells Fargo to pay more than {$2.00} XXXX in redress to consumers and a {$1.00} XXXX civil penalty for legal violations across several of its largest product lines. The bank 's illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of customers, the loss of their vehicles and homes. 

My case is a clear example of the kind of harm that Wells Fargo has caused to its customers. The bank unlawfully froze my account ( s ) fraudulently outside of my control, even when they could have taken other actions that would not have harmed me. Customers like myself and others alike were affected by these account freezes and were unable to access any of their money in accounts at the bank for an average of at least two weeks. 

Wells Fargo also created what I presumed fake accounts, unrecognizable to me, under my name, which clearly violates the bank 's fiduciary responsibility towards its customers. This practice has affected over XXXX XXXX consumer accounts and caused widespread financial harm to its customers. 

I suffered a great deal of financial harm and loss due to Wells Fargo 's illegal and unethical practices by not being able to access my accounts for an extended period of time, which caused me great significant financial and emotional stress and burden. Because of the banks action, I missed doctor visits and bill payments. During this time, I was under doctors care being seen for an injury I sustained in XXXX of XXXX while working with XXXX overseas. See Below : XXXXPlease note that an employee who, without good cause, fails or refuses to appear at the time scheduled for an examination authorized by Rule 126.6 may be assessed a Class D administrative penalty per Texas Workers Compensation Act, Texas Labor Code, Section XXXX ( f ). According to current XXXX ( h ) if an injured employee fails to attend or appear, without good cause, weekly benefits may be interrupted. XXXX As a result of Wells Fargos unfair and deceptive acts, my weekly benefits were interrupted which in turn caused me great mental anguish, damage to my character, loss of opportunities ( business and personal ), enjoyment of life as well as interrupted my mode of living. Additionally, the creation of fake accounts under my name has damaged my trust in the banking system. 

I request that the court holds Wells Fargo accountable for their actions and provide redress to me for the harm I have suffered. Additionally, I request that Wells Fargo pay restitution and any additional compensation for the losses suffered by me as a result of the bank 's unlawful actions. 

I pray that the court considers the gravity of the situation and ensures that justice is served, being that Wells Fargo continues to show disregard for the laws set forth by their governing body which controls the banking institutions. Furthermore, I hope that Wells Fargo will be held accountable for their actions and that they will take steps to prevent such occurrences in the future. 



Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation