Consumer complaint received 2021-03-16
Company: TRANSWORLD SYSTEMS INC
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX I received a letter from Transworld Systems Inc. dated XX/XX/XXXX to collect anunpaid debt for XXXX in the amount of {$260.00} File # ( TSI ) XXXX XXXX Invoice # XXXX XXXX XXXX First and foremost, I have never held and account with XXXX  of any kind!!! 

XX/XX/XXXX - I sent a Verification of Debt letter to TSI vie Priority Certified Mail Tracking # XXXX ( have receipts for this if needed ) XX/XX/XXXX @ XXXX PT- Called XXXX revenue services @ XXXX and spoke with XXXX or XXXX. The rep told me " this is an error and Transworld has been made aware of this known issue ''. " This is 100 % not my invoice or my debt ''. " Transworld has been sending incorrect info to customers ''. Said she would work with her supervisor & other teams to correct. She refused to send me ANYTHING in writing confirming what she was telling me over the phone. 

XX/XX/XXXX @ XXXX PT- Called TSI @ XXXX and spoke with XXXX XXXX XXXX XXXX stated " this is a billing error and it is not my debt ''. I asked for something in writing to support this even and email and she refused. I asked to speak with supervisor and was then transferred and HUNG UP ON. 

XX/XX/XXXX @ XXXX PT - Called TSI back and spoke with XXXX XXXX XXXX She was very combative from the start of the call and at first refused to answer my questions. She then put me on hold and when she came back she stated " the file is not coded correctly ''. I asked what that meant and she stated " the file is now coded correctly and will now be sent to management ''. I then asked what that means. She stated " TSI will now work with XXXX and the file should be closed this Thursday XX/XX/XXXX or Friday XX/XX/XXXX ''. I then asked for written proof of this and she refused. She stated " if you want a closure letter you need to pay the debt ''. To which I replied, " NO ITS NOT MY debt!!! '' I then asked to be transferred to a supervisor. The rep said a supervisor was not available. I told her I would wait and she stated " I don't have time for that, you can call back ''. I yelled at her and she hung up on me. 

XX/XX/XXXX @ XXXX PT - Called TSI back a 3rd time and spoke with XXXX XXXX . I provided him with the file # and he stated " This is a billing error and it has been placed under supervisor review to be cancelled ''. He said " this is a result of XXXX billing issues and 95 % of his calls are due to these ERRORS '' I asked for something in writing confirming this and he stated " i have spoke with my Lead and there is nothing we can legally provide you or send you, not even an email ''. He said the call is recorded and that is my proof. 

XX/XX/XXXX @ XXXX PT - Called XXXX revenue services and spoke with Sue. She refused to give me any identifying info ( EE ID, last name etc. ). She stated the debt was for {$220.00}. Then stated " one moment while i get this removed ''. I asked why this had happened and she stated " because the ZIP or Address was transposed ''. She stated " this is a billing error and it has been corrected ''. I asked for something in writing to support this and she refused. She stated " our call has been documented under the invoice # ''. 


There needs to be a inquiry into why XXXX is sending incorrect billing info to a collection agency who then turns around and seeks payment from people WHO OWE NOTHING. 

At this point it is clear this IS NOT MY debt!!!! All I want is something in writing from one of these companies confirming this.

Company response to consumer: Closed with explanation