Consumer complaint received 2019-05-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Loan was reported charged off in XX/XX/XXXX after I reported the car was in an accident and a total loss in XX/XX/XXXX they refused to hold the account for the total loss settlement that they were going to receive when I notified them in XXXX and charged interest which is the against the law as the law states finance charges and payments cease when the vehicle has been deemed a loss and is expecting a large settlement to pay the principal balance. They charged interest until they got the settlement in XX/XX/XXXX which was made at their request for tax purposes due to the fact they could claim the charged off balance as a tax liability reduction or offset for XXXX and then gain the settlement as pure profit the following year when they received it. During the relationship XXXX denied my request when negotiating the contract to purchase gap insurance to protect the asset I was not able to gain the ability protect myself from a loss because of this decision and because of it could not gain the money I put down on the car back from XXXX XXXX XXXX I requested during the loss.I endured a loss and because of XXXX financial decision not to approve and deny the purchase of guaranteed asset protection that would have protected me from financial loss during the loss of the vehicle. XXXX also disclosed at the neogiation of the contract that they would purchase services to protect themselves in the situation of a loss of the vehicle or loan. They did not give me benefits from the services they purchased and geared the contract for me to incurr financial ruin because they stipulated that I would not be able to protect myself from a loss under the contract and not afford me benefits that I have a right too for services that they purchase of insurance that they are required to have for funding this loan to incurr and guarantee that I would be in financial ruin during a loss of the vehicle because they behaved in a predatory manner to not enable me to gain benefits that are required to be afforded to me or services that I could purchase to protect myself from a loss under the contract provided. In addition the interest rate for the loan was 27 percent, others in my credit range are provided loans at rate 12 percent less than I was charged. I do in fact believe that I was discriminated and a loss was staged by several parties involved in the act because of their predatory behavior that immobilized my life because of the event of loss that occurred in XX/XX/XXXX. I have reason to believe that there many parties were involved in creating a loss of thousands of dollars and the immobilization of my life to move freely and forward confined me to loss of employment and poverty. There were no rights or protections courtesy proper services provided by anyone including the dealer the lender the insurance company and other parties trying to profit through victimizing me by forcing me to incurr a loss that financially and lifewise immobilized and ruined me for years to come.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation