Consumer complaint received 2021-09-21
Company: Synovus Bank
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
The company involve is Synovus Bank in XXXX, GA ( XXXX XXXX ). 

In early XXXX I went to the bank to make a {$13000.00} cash deposit. Each {$1000.00} bundle was marked separated with a paper clip and a pink sticky note which noted the amount in each bundle {$1000.00}. I went to the bank in early XXXX, 2021 to make the deposit ( I have a safe at home where I kept the money ). I walked in the bank and gave began the transaction with the teller ( her name is available upon request ). The teller took the money from my hand and ask me, " How much do you have here? ". I told her, " I wasn't sure ''. She preceded to take the money, removed the paper clips and sticky notes, turned to her right and went to the 'money counter ' When she returned to said, ... '' you have {$13000.00}. She started to document the transaction. Unfortunately, I did not get a receipt. Another unfortunate thing is that I was in/out of the hospital, in XXXX, GA between mid XXXX to XX/XX/XXXX. When I returned home and checked my bank account, the money was not there. I immediately went to the bank and discussed the issue with the manager ( name available upon request ). He immediately said that none of people would do anything like that... I was literaly in tears. 

I'm XXXX yrs. old and my home is need of repair ... that's how the money was to be allocated. I have never been in trouble of any kind in my entire life. So now would not be the time to start making up such a story. 

Fast forward, I talk to another gentleman who was the boss of that bank District ( name available upon request. I talked him about the issue. However, for months they would NOT check the cameras. Furthermore, he stopped communicating with me about tthe issue. Last time I talked to him he stated that he would check the cameras on the dates we discussed. However, weeks went by and he NEVER checked the cameras. Then, they had one of their 'Security ' guys to call me and he said he was told I was threatening the teller in question. NEVER would I do such a thing as I have not been inside the bank since the day I went to speak to the manager about the issue. Furthermore, their 'Security ' said that they didn't keep the camera footage no longer than 6-months! If that is true, at that point, I understood why that continue to put me off.

Later, the Synovus District manager, wrote me a certified letter, ( available upon request ) and stated that they had talked to the teller but of course, to no avail. I immediately responded and ask them why I was not invited to that meeting. Also, I requested a face-to-face meeting with the parties involved... never received an answer of any kind and there has been no communication from them since they sent the certified letter. 

I told the manager at the bank that I would do anything needed in order to get to the bottom of why my {$13000.00} was not deposited in my account. I told him the if necessary, I would take a lie detector test. Once again, no response. 

I called the local police TWICE ( name available upon request ) and told him that I wanted to talk with them about an issue. He told me twice that he would get with me at a specific time... NO RESPONSE. I then sent him a text and asked him if he was to busy then could he please " refer me to someone else? " ... no response. 

The fact that I left there without a receipt did not give the teller or whomever else who may have been involved, the right to keep my {$13000.00}. I've been banking with them for over 20 years. I'm surprised that I didn't receive one ounce of support from them.

Company response to consumer: Closed with explanation