Consumer complaint received 2021-07-12
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/2021 I sent a letter to Wells Fargo Dealer Services in response to a claim which is causing a derogatory condition in my credit file. I also have a certified letter signature w/ timestamp on XX/XX/2021, showing that my letter was received. Pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws I requested " validation '' ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to Wells Fargo Dealer Services. Any negative mark found on my credit reports from Wells Fargo Dealer Services or any company they represent, for a debt I do not owe, is a violation of the FCRA & FDCPA. Therefore, per regulations of the FCRA & FDCPA, if Wells Fargo Dealer Services can not validate the debt, they must notify all credit reporting agencies to delete the entries.

Wells Fargo Dealer Services had 30 days to respond from the day of receipt per FDCPA section 807-8, and FCRA section 623-b. Their " response '' was a letter -- sent to the wrong address -- stating that they needed more time to complete their investigation. In addition to failing to respond accordingly within the 30-day time period, Wells Fargo Dealer Services sent their letter to an address where I have not resided in 7 years. The proper address was CLEARLY written at the top of the dispute letter ; which can be noted in the attached documents. This is willful negligence on the part of Wells Fargo Dealer Services. 
On XX/XX/2021, I sent a second letter as a follow-up to the first letter. The letter was received and signed for with a timestamp on XX/XX/2021. I also have the photocopied receipt showing that Wells Fargo Dealer Services has received my letter. By not replying in a timely manner to my initial letter on XX/XX/2021, Wells Fargo Dealer Services has not only violated federal and state laws, but they have also failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. I have maintained a careful record of my communications with Wells Fargo Dealer Services for the purpose of filing a complaint with not only the Consumer Financial Protection Bureau, as seen here, but also with the Attorney General 's office and the XXXX XXXX XXXX, should Wells Fargo Dealer Services continue in their non-compliance of federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the corresponding local state laws. 
On XX/XX/2021, Wells Fargo Dealer Services remitted a second letter stating that the information being sent to the credit agencies is being reported correctly. Once again, this letter was sent to the wrong address. Additionally, to date, Wells Fargo Dealer Services still has not provided me ANY viable evidence whatsoever that bears my signature showing the account is being reported accurately. Thus far, the only documentation I've received from them are twXXXX letters -- both addressed incorrectly -- stating that they need more time to complete their investigation and that they have verified ( without evidence ) that their records are correct.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation