Consumer complaint received 2021-10-27
Company: CCM Finance LLC
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
Every since I received my car and have had this company as my car loan company that I pay my car note through it has been pure XXXX. Their contract they have is a scam, their policy is a scam, the entire company is a scam and they need to be shut down completely. My car was repo and has been in the storage facility that it was tow to, for 2 weeks. All of a sudden ccm finance took all their cars from that facility and moved them to another facility 2 days ago without any warning. I called ccm finance on XX/XX/XXXX XXXX to see how much the car was since the storage company already told me they send the invoice off the following day and my car was repo on XX/XX/2021, so XXXX already had the invoice and told me it was XXXX. I said ok that sounds correct because the tow fee XXXX is XXXX and the storage owner where my car was at told me XXXX was only going to be added to the total. So when I called today they told me the amount now is XXXX and some change, I said wow how did it go up that much, I knew the XXXX was added because a car note was due on XXXX XXXX and they would be added to the XXXX to make the new total as XXXX but its almost XXXX something more after the XXXX was added. And she stated that its XXXX for a key retrieve and XXXX for the tow to tow it to another place, I explained to the lady Over the Today that I have never heard of that before and the lady didnt tell me that when I first called so how did yall just add it all of a sudden, she also stated that they didnt have the keys but I know she was lying because the storage lady had the keys from the beginning of the car being towed.. The lady from ccm finance said hold on came back and said well yea you right they had the keys but the charge is because the key retrieve, I said maam they had the keys what are you talking about. I asked to speak to a manager she said a manager wasnt available til later. So I hung up called the storage lady where my car was at before it was moved 2 days ago, she told me that the manager of XXXX finance actually told them if they have the keys to charge the customers XXXX dollars because it will save ccm finance money, so they will pay the storage company XXXX for charging customers XXXX extra dollars on top of towing fees but ccm finance trying to profit and charge the customers XXXX for key retrieve which I never heard of and the storage lady also stated she only put on the invoice XXXX dollars for the new tow when it was moved from her facility, but XXXX finance told me it was XXXX dollars. This company has been profiting and changing invoices on all repos to take customers money knowing if the car was repo the customer is having a hard time already paying it why continue to rob the customer. This company has so many bad reviews about repos on XXXX its ridiculous. Also the new storage place where the car is at this moment stating all my belongings that may have still been in the car was destroyed due to the car being repo more than 30 days. And the XXXX day was XX/XX/XXXX I had been calling this storage place for 2 weeks straight no answer, then finally today I was told my belongings was destroyed, I stated I have been calling for two weeks now and you guys never answered. She proceeded to have a attitude and hung up once I stated I will sue you and the car company because both of the businesses is trash businesses and needs to be shut down. This company needs to be shut down!

Company response to consumer: Closed with explanation