Consumer complaint received 2022-02-05
Company: AMERICAN EXPRESS COMPANY
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble getting a working replacement card

Complaint:
Hello My Name is XXXX XXXX and I have purchased a prepaid blue bird card from XXXX late XXXX. I activated that card and register to received my permanent card in the XXXX XXXX XXXX which was to come in the mail XXXX business days. XX/XX/XXXX I call blue bird customer service to follow up with them about me not receiving my permanent card. I was told that they had issues verify my address, I got with the post office mail carrier and we gave one of the customer service specialist my correct address. The rep confirm the address and order my permanent card. I have recorded all calls as proof of what Im saying. I call back a couple days later just to make sure everyone was straight because the automated system continue to give me a different card number that I knew nothing about. The customer service rep stated that my card number would be the same as I already have purchased from XXXX and that it had been order and I should receive it XXXX. After the XXXX business XXXX XXXX is call back to follow up to find out why didnt I receive my personal card yet. The customer service rep stated that the card was sent out in XXXX, XXXX and was return back to blue bird XXXX XXXX because the post off sent it back because they tried to deliver it to me. I have recorded all corespondents. I stated to the rep that that wasnt what I was told so he said he would reorder my a new one, he sent the confirmation that it was order because early XXXX XXXX it was never ordered though two or three reps told me it was it was never. I waited XXXX XXXX just to make sure everything was straight. I was told by XXXX of the customer severice rep that the card went out on XX/XX/XXXX and would get to me by XXXX XXXX. I did receive a card by mail XXXX XXXX but the system couldnt activate the card because it was another card that now has Been reordered and on its way to me in another 7-10 business days and that card number will be a different card number as well. I was told my account was blocked so they unblocked it. I have transaction on my account that I have no idea who its from and were the transaction was made from. I feel unsafe and someone is accessing my account and keep ordering me cards returning them back to blue bird then three weeks later show up in my ma Im asking that someone from blue bird cooperate office please contact me via phone XXXX that can verify they work for blue bird bank. Im trying to get to the bottom of whats going on with my account. And get the permanent card and a secure safe account without someone reordering me a card every 7-10 business days and no one know who is doing it. They system isnt recognizing my card informing. I can have the cooperate personal review the taps for themselves. And my account. Custmers dont know who the transactions are made with the locations day time nothing. 

I just want my account to function like it supposed too with all informed concerning the transactions because criminals can find this loop hole and comprise our accounts. All the different cards and card numbers thats being ordered from my account anyone can get it and use that card because its connected to the temp card I have. 

Please help me get this solution resolved in a timely manner since I have tried for two months now. 

Also I hope I get the response in a timely manner before the complaint is closed. Im requesting a phone call please not an email. Anyone can be behind the emails now days XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief