Consumer complaint received 2019-02-18
Company: Experian Information Solutions Inc.
State: NM
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Experian Credit Bureau deliberately overloaded my credit report with bogus open accounts which were paid in full, and closed-not revolving. They also put over a dozen bogus addresses on my account as belonging to me. Experian also lowered my credit score from the 700 range down to the 500 range, although I did not have any late or delinquent accounts as they falsely claimed. I also sold my house, which I had for nearly five years, and in the years that I had the house, I was never late or missed a payment. Experian took it upon themselves to put a negative payment on the account, and then lowered my credit score over 150 points. When I complained to them, they deliberately lowered my credit score even more, and refused to even give me credit for selling my house. Instead, they focused on two revolving credit cards that I do have-and I am not late on them either. Experian just continued to lower my score, and said I had XXXX debt, and that it was " computer generated ''. My yearly income is {$47000.00}. I have a car payment of {$510.00} per month for seven years. I just bought the car in XXXX of 2018. The two credit cards are XXXX XXXX  card, and A XXXX XXXX store credit card, and that is it. I have no dependents to take care of. I have no mortgage, and I am not in debt or at 90 percent of my income. Experian is using the excuse that the 2 credit cards I have are the reason I have a XXXX credit score, although I am not delinquent on either of them. The XXXX credit card has a credit limit if {$2000.00} dollars, and the XXXX XXXX Credit card has a limit of {$2300.00} dollars. Neither is maxed out, but even if they were, this does not constitute my credit score being deliberately lowered over 250 points for no good reason. If you take and add up these 2 credit cards, and {$6100.00} for the car payment for the year, you get {$10000.00} debt for the year. If you take {$10000.00} and divide it by my yearly income, you get the percentage of my debt to income, which is 22 percent rounded off-not XXXX percent like Experian claims. Also, Experian lowered my score right before I bought the car, so I would have to pay a higher interest rate. And, everytime I try to file a dispute by phone with them, I am met with hostility and ignorance. And, every time I try to dispute any of this and the false open accounts and negative reports on my account on their website, it is suddenly always not accessable. Experian has deliberately messed up my credit score, and FICO score, and then tries to lie and say they have nothing to do with it because it is computer generated-yet, they are able to lower my credit score even while I am on the phone with them. I want justice, and I want my score put back where it belongs in the 700 range like it was before they messed it up. I also want all the bogus information and so called revolving accounts made closed like they are.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation