Consumer complaint received 2023-08-29
Company: CrossCountry Mortgage LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage
Sub-issue: Closing disclosure or other related disclosures

Complaint:
Formal Petition Against CrossCountry Mortgage , LLC for Lack of Transparency, Negligence, and Dubious Practices Dear Sir/Madam, I am writing to file a formal petition against CrossCountry Mortgage, LLC, a mortgage company that operates under the XXXX XXXX XXXX and XXXX, for their lack of transparency, negligence, and dubious practices that have led to significant financial losses and emotional distress for myself and my family. 

I have initially reached out to the mortgage company, outlined my ordeals, and requested resolution. The lack of response from CrossCountry Mortgage, LLC, and the company 's actions and in-actions have caused irreparable damage and distress. The situation began when I sought their services, last year XXXX to secure a mortgage for the purchase of a new home. Instead of providing clear and transparent communication, they initiated a loan pre-approval process with the home seller without furnishing me with a loan estimation quote or pre-approval letter. This lack of transparency prevented me from making informed decisions about the property purchase. 

Moreover, after the completion of the new home 's construction, I was informed at the time of closing that there was a county limit issue that would require an additional payment of {$100000.00} to close the house. This sudden and significant financial burden was the direct result of CrossCountry Mortgage, LLC 's negligence in not disclosing this information earlier in the process. This abrupt revelation caused me to lose my earnest money ( {$16000.00} ), my dream home, 9 months construction wait period, and subjected my family to emotional trauma and housing instability. 

Despite my attempts to engage in dialogue and seek a fair resolution, CrossCountry Mortgage, LLC has refused to respond to my concerns, further exacerbating the distress and financial losses I have endured due to their actions. Their lack of responsiveness demonstrates a disregard for consumer rights and ethical business practices. 
Given the circumstances, I kindly request the following actions be taken : 1. Thorough Investigation : I urge the Consumer Financial Protection Bureau to conduct a thorough investigation into the practices of CrossCountry Mortgage, LLC, specifically regarding their lack of transparency, negligence, and dubious practices.

2. Accountability and Penalties : If the investigation reveals that CrossCountry Mortgage, LLC has engaged in unethical practices, I request that appropriate penalties be imposed to hold the company accountable for their actions. 
3. Refund of Earnest Money : I request th

at CrossCountry Mortgage, LLC be legally compelled to refund the full amount of my earnest money that was lost due to their actions and in-actions. 4. Compensation for Damages : I seek compensation for the time wasted, emotion
al trauma, and other associated damage caused by CrossCountry Mortgage, LLC 's lack of transparency and negligent conduct.

I trust that the Consumer Financial Protection Bureau and the XXXX XXXX XXXX  will handle this petition with the utmost seriousness and ensure that justice is served. My intention in filing this petition is not only to seek redress for the harm done to my family but also to prevent similar situations from occurring to others who seek fair and transparent mortgage services. 

I anticipate your prompt attention to this matter and a response outlining the course of action that will be taken to address these concerns. Please note that if a satisfactory resolution is not reached through this petition, I am prepared to explore further legal avenues to ensure my rights are protected. 
Thank you for your consideration and for upholding consumer rights and fair business practices. 

N : B At the time of writing this complain today CrossCountry never wrote that I did not qualify for the house, while the seller sold our house in XXXX. CrossCountry Mortgage neglected my family, treated us with highest dismay, and allowed our hard-earned saving goes down.

Company response to consumer: Closed with explanation