Consumer complaint received 2022-02-15
Company: LAKEVIEW LOAN SERVICING, LLC
State: AL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Their modification, didn't even bring my payment down even {$200.00}. They never offered me any Covid modification when coming out of the forbearance. I was told I could " possibly '' try to get a lien on the property, that they could foreclose or we could short sale, or that I could agree to their " modification '' - which increased my principal balance by over $ XXXX I didn't know to seek help, I didn't know I didn't have to sign it. But they knew. - It says clear as day in the modification " REASON : Maturity date extension ''- NO! I didn't want that! This new principal balance, is more than we paid for the house when we bought it basically brand new! Per the XXXX tax statement, they added {$10000.00} to my principal, from what I owed .... I ARGUED that my payment couldn't go down like that, but they SWORE it ... And they had to get back some money that had been deferred. And told me it's black and white in the modification " principal and interest of {$830.00} '' but it doesn't even mention the words, ESCROW, PMI, or anything, no " actual monthly payment '' - Had I of known they were increasing my principal by over $ XXXX for a change of less than {$200.00} a month I know I wouldn't have gone through with it. -- THEN, our 4 year old central heating and air unit quit working the week before XXXX, and although parts were covered by warranty, labor wasn't covered. We had it repaired 3 times, then the last time they came he said I can't name the problem on the inside unit, I can't diagnose it even, until the outside unit is repaired. - The outside repair labor charges are going to be $ XXXX however that part is on indefinite back order, your unit won't run without the part. ( I have children, one has had XXXXXXXX XXXX all year, and had XXXX XXXX XXXX XXXX XXXX  the day before XXXX. - Then got ta love covid, and the low supply of everything.. There were 3 units available within a few hours drive from here, and that new XXXX unit, only cost me $ XXXX. - But less than XXXX  a month... It wasn't until 2 weeks ago I realized that when loan care told me my " the monthly payment on your statement will not change until the modification is complete, but you have to pay what the statement says ever month in the mean time, for the modification to be approved '' - I didn't see another choice. Now, I know I was XXXX '' -- Want me to top that off, my power bill has gone UP every month since the unit was installed. I couldn't pay the power bill last month. The new unit has had problem after problem. We are praying they found the actual issue in the new unit 2 weeks ago, and we should know for sure by this coming weekend if the unit is now pulling the expected XXXX XXXX it should be pulling, instead of the XXXX it was pulling. 


I had to file a credit dispute with someone else to get yall to correct the " original loan amount '' since my credit was reflecting I was utilizing almost 300 % of my credit with you all, and XXXX repeatedly ignored my request to fix it, thank you XXXX Credit Report dispute.. 

This modification has just put me in an all out Ive had several different issues, with this servicer. Im unsure if these should be completed on different forms or not, we are unsure if they all need to be completed separately, XX/XX/XXXX Harassment by XXXX XXXX about refinancing, claiming no charges, etc. However paperwork stated otherwise. 

XX/XX/XXXX - Harassment by XXXX XXXX re : false promises about refinancing. 

XX/XX/XXXX - Harassment by XXXX XXXX re : Refinancing XX/XX/XXXX - Requests to stop, remove me from your mailing list, etc. emailed, XXXX confirmed received. 

XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - Harassing emails again from XX/XX/XXXX - I submitted request for Covid related mortgage assistance to Lakeview Loan Servicing. 

XX/XX/XXXX - I was concerned I had not correctly completed the assistance request form, and I completed and submitted it again. 

XX/XX/XXXX Email received that request was approved. XX/XX/XXXX - XX/XX/XXXX Multiple small payments continued to be made. 

XX/XX/XXXX - request for 90 day extension submitted XX/XX/XXXX Completed mortgage assistance application, tax transcript request, proof of income information, Tax payer consent, borrower 's expense statements, & borrower consent. Completed and submitted on this day. Documents emailed to : XXXX XX/XX/XXXX - Submitted mortgage assistance application again online via website d/t no response from when forms were emailed in. 

XX/XX/XXXX - Received email Forbearance approved - NO RESPONSE YET FOR MORTGAGE ASSISTANCE PACKAGE. XXXX XX/XX/XXXX - requested 150 day extension via email on loan forbearance. 

XX/XX/XXXX - Mortgage assistance application submitted via email XX/XX/XXXX - Email received - Request approved XXXX XX/XX/XXXX - Mortgage assistance application submitted via email Mortgage assistance application submitted multiple times online on the website, and via email. 

Phone call received and advised that my options were this modification agreement which lowered my interest rate to 3 %, and decreased my payment to {$830.00}, and would increase my principal balance from {$180000.00} to {$190000.00}. I was advised multiple times that either this or foreclosure or a lien were my only options. I questioned this multiple times, as my original loan balance was only {$190000.00}. - I was told all past due balances, fees, and escrow were being added to current balance, and there was no other option. 
Forms signed and returned after the 30 day period, with calls to loancare during this time, as I didn't want to agree to this new principal balance, however they advised even this couldn't be guaranteed, and I would lose my house to foreclosure if unable to agree or pay total current past due balance. 

I was advised there would be a trail payment period of 3 months. Upon receiving first payment information I called and questioned why my payment amount listed was XXXX and not the XXXX. I was advised that my information would not update to the XXXX until the trial payments were completed. 


XX/XX/XXXX - Received email that Loss mitigation application and pay stubbs and form 4506-c Still required. 

XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, - Email sent to complete mailed documents and return. 

Fees assessed and not refunded during covid forbearance : XX/XX/XXXX - {$41.00} late fee XX/XX/XXXX $ {$41.00} late fee XX/XX/XXXX - {$20.00} inspection fee

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation