Consumer complaint received 2021-11-13
Company: MUFG AMERICAS HOLDINGS CORPORATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
My father and I had some problems with fraud at XXXX XXXX and so we opened a new trust and joint checking account at Union bank to receive the funds from our house about XXXX, We got just before the pandemic on XX/XX/XXXX. I found a assisted living for my dad and I moved to out on my own to find a XXXX XXXX and to find out what happened with XXXX XXXX. but this is about XXXX XXXX, Union bank and XXXX XXXX 
I noticed in XXXX when i went to buy some furniture and clothes for my dad who i could not even see cause of the pandemic rules at assisted living, at the beginning of XXXX most all of the bills had been paid we had XXXX plus XXXX in XXXX XXXX in investments and another XXXX in other accounts enough to live three years or more. 
after going to XXXX California to visit my dad for two weeks spending XXXX there was only XXXX left then 5 weeks later in XXXX only XXXX left that is about XXXX and there was no reason cause all my accounts had money to pay for things. I first notice there is XXXX in XXXX at XXXX XXXX during the pandemic and during the riots. I had XXXX in reciepts and there was XXXX in XXXX on my fathers ATM card from XXXX XXXX XXXX and XXXX and the XXXX XXXX ending XXXX all at two XXXX XXXX locations and I really want those atm photos cause i used two cards everytime i went there to make sure i knew i was there and none of the transactions match at same time infact the union bank ones have no info at all. so i try to find the statements to this union bank trust account cause there where not coming to my house. start to notice more and more money missing and I not adding anything to XXXX XXXX or so i thought, when i get the statements I have four examples for you or more of my name on XXXX XXXX has always been " XXXX '' example of XXXX XXXX statement From XXXX XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXXXXXX example of XXXX XXXX XXXX account XXXX AXXXX XXXXXXXX XXXX XXXX  Withdrawal Debit Card example of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX PMNT on all of these union bank done on my fathers cards, there is already to much in XXXX XXXX and i am not using cause i know something is wrong and everytime i am not using there is even more XXXX XXXX from union bank both cards and I contact XXXX XXXX and say look there is to may XXXX XXXX and no spending to support this and also there is XXXX missing from my balance, then i stop using from XXXX to XXXX and I go into hospital for XXXX and XXXX XXXX XXXX  there is even more added to XXXX XXXX  and i report this to XXXX XXXX  they do nothing. then I add all the bank and XXXX XXXX to quicken and find there is even more missing than i thought and when i give this to XXXX XXXX I goto download the novemeber and XXXX statemtents and it wont let me. so i could not reconcile. finally i removed a script called edit statement from my browser and i get this blue colored statement and XXXX XXXX  everything is green. I will attach a copy of these and the blue statements have 2-4 more pages then the green ones and the XXXX XXXX are listed as minus. someone was trying to disapate the missing XXXX in XXXX and then by XXXX it was XXXX missing. I can give copies. I have XXXX XXXX account with these called XXXX XXXX fraud on my " XXXX XXXX' XXXX XXXX  account too. showing what XXXX XXXX, union bank and XXXX XXXX did and tried to hide. almost XXXX views now. but back to this. the name one all of the XXXX XXXX union bank ads is just XXXX XXXX XXXX not XXXX or the handle the other fraud name on statement was XXXX the name I changed before i told union bank. but my neighbors name was XXXX XXXX XXXX. but anyway the XXXX XXXX account name and number do not match any of my others done over a 3 year period. the union bank ones all say this and a different account number XXXX XXXX XXXX XXXX XXXX XXXX that was not my name my XXXX XXXX or the right account number. its almost XXXX above the spending and then no money coming back. the quicken file shows an exess XXXX in XX/XX/XXXX and XXXX in XX/XX/XXXX, I report to police and adult protective services and tell union bank and this manager shuts off the account with no notes as to why? I go to XXXX get my dad take him to a branch of union bank and the manager said she would look into it cause there was no notes as to why, we go back next day and she said we needed to talk to office of president who never contacts us and when they do are so XXXX and unhelpful and refused to give my father his statements. close the accounts and steal XXXX from us and will not talk to us. I find the statements at our old house in XXXX and find that this other name is on all of the XXXX XXXX  and no info on these atm at XXXX XXXX no date or time stamp that matched any other use of cards. then the wrong XXXX XXXX account number and name on all the downloads. they gave us back XXXX of XXXX in XXXX of XXXX and now that i have all the info showing we only spent XXXX of now XXXX and that we had XXXX left. I took to police in LA and in XXXX XXXX they both can see this. I put up on XXXX XXXX  cause they refused to talk to us after stealing what is left and will redo the XXXX XXXX case now that i have the missing info XXXX XXXX was hiding. but union bank and XXXX XXXX owes us an immediate XXXX for the atms and the XXXX XXXX fraud as well as all the loss including my car i had to sell to get to here cause i was sick, I did not leave my house for almost a year. cause of needing a new XXXX and the missing money. please look at XXXX XXXX  for better explanations and picts of the XXXX XXXX statements video of the XXXX XXXX and maybe better explanation of this but these where the wrong name, wrong account on the statement and who did that i asked XXXX XXXX and they said nothing and said i needed you or police to talk to them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation