Consumer complaint received 2020-12-19
Company: EQUIFAX, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I created an Equifax online profile on XXXX XXXX so that I can view my credit report and scores at my leisure. After I completed it, I wasn't able to see able to see my scores. It kept saying not available or that I didn't have any existing credit. I immediately called Equifax and the representative assured me to give the system some time to update which I patiently did. After a while, I checked again and my score still said unavailable. I searched around my profile and realize they had me down as XXXX XXXX which is NOT my name. So I started to realize my score was unavailable because they had another person 's name mixed in with my information. I called Equifax back to let them know what was going on. They were absolutely rude and demanded me to submit a copy of my ssn and state ID to verify who I was. I though it was absolutely ridiculous being that one can't create an online profile unless they have this information. However, I complied anyway and submitted with a dispute so they can fix whatever issue they created with my information and this individual 's name. They assured me the problem would be taken care of. XX/XX/XXXX, I received an email stating my dispute was completed. I signed back into my online Equifax account and to my surprise NOTHING had been fixed. I was still in there as XXXX XXXX and again a credit score would not generate. I called Equifax once again and they assured me the problem was fixed. Here we are in XXXX and I'm in the process of purchasing a home. Several lenders requested my credit reports from all agencies and 1 lender told me that Equifax didn't give any information and reported me as fraudulent. Can you imagine the pain I was in? The embarrassment and anger I felt? I called yesterday XX/XX/XXXX, and waited for almost 2 hours to speak with the appropriate representative and no one came to the line. Today, XX/XX/XXXX, I finally spoke with someone who again demanded I submit my personal documents such as my ssn and ID again. I told him I did this 2 months ago and I don't feel comfortable having to continuously keep sending copies of my personal information. After going back and forth, he finally found my documents that I previously sent. Then he put me on hold and came back and said everything is taken care of. I asked him to send me some sort of proof because I/m not going through this again with them. I also logged into my online account and my credit score still wouldn't generate. I told the representative and he ended up just hanging up on me. The representatives have been rude and extremely unprofessional. They are playing with my life and them mixing up my information with someone else 's can have plenty harm on me now and in my future things that I'm trying to attain. At this point, I don't know where to turn to because this is inappropriate. If this isn't taken care of, I'm bringing a suit against Equifax.

Company response to consumer: Closed with explanation