Consumer complaint received 2020-04-29
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
I entered into a settlement arrangement to pay XXXX on my account ending in XXXX. The LAW provides for 90 days once entering the agreement, regardless of proposed installment dates. 

XX/XX/XXXX - I paid {$250.00} XX/XX/XXXX - I paid {$250.00} XX/XX/XXXX - Final Payment tentatively to be paid for {$750.00}. 

After being affected by Covid 19, I called to get this final payment date RESCHEDULED, and they flat out refused. I know for a 1000 % FACT that they can do it, and that provisions of settlements allow in regulations for a 90-day payment period. I also know this to be true, because XXXX, XXXX XXXX, and XXXX all allowed me to do it. 

I asked to pay it on XX/XX/XXXX ( still less than 90 days from start of plan to finish ) and they flat out refused. 

I requested time to pay due to Covid 19 income loss and they flat out refused. 

I requested another settlement for the remaining {$750.00} and they flat out refused. 

I requested any settlement and they flat out refused. 

I requested assistance under Covid 19 and they flat out refused. 

I requested the standard Covid 19 that they are giving people, and they flat out refused. 

They haven't implemented one thing to help their customers. 

The only option they have is this " build your own plan '' available on the internet on their site which only approves it if you do a significant payment, on a monthly basis, which doesn't reflect someone's capacity to pay on an ongoing basis. There is literally no way to get an approval, unless you type in a very high significant amount. This is the same feature that has always been on their site. It is NOT directed towards helping people with Covid. 3 of my other creditors immediately enrolled me in a 60-day plan with no payments. Capital One had nothing. They are truly a selfish greedy company. 

I have lost my entire income due to Covid 19 since XX/XX/XXXX, and have been trying proactively to get help from them, and they flat out refused. 

I live in XXXX, and the Department of Employment Security ( DES ) and the Unemployment Office does not have the system set up yet to pay sole proprietors. 
They expect implementation on XX/XX/XXXX, and payments to start being made to the unemployment self-employed group shortly following that. 

I find Capital One 's inability or refusal to help me an egregious lack of support and expectations by consumers and the federal government, and I'd like to have a full investigation done into Capital One, not just through them replying to my statements, but I'd like to see the CFPB launch an investigation into their refusal to help me. 

I will also be reaching out to the top executives in my XXXX network to shed further light on this, as well as the incooperation of senior account managers to work with people. 

This is deplorable, and I want to throw up just thinking of how they are not helping people. I want to cry. I consider how much stress this is causing me. It's awful to have no help from them. NONE! 

I sure hope they get what they deserve, by going down when nobody pays them due to Covid, and people are forced to file bankruptcy. 

It will happen, and Capital One 's Managers who refused to work with me, will suddenly find themself where I was. 

I will make sure everyone website, platform, and review center knows of this. As well as the XXXX. 

XXXX XXXX

Company response to consumer: Closed with non-monetary relief