Consumer complaint received 2019-07-11
Company: WELLS FARGO & COMPANY
State: KS
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I purchased a XXXX XXXX from XXXX XXXX  XXXX who used Wells Fargo Dealer Services to issue a loan for the vehicle purchase back on XX/XX/XXXX. At the time of the sell of the car to me, the sales rep at XXXX XXXX  XXXX called Wells Fargo Dealer Services to secure a loan for the XXXX XXXX. Then I signed all the paperwork and left with a temp tag. Shortly after the time the car was purchased, XXXX XXXX XXXX went out of business. There were a few txt messages sent between XXXX XXXX the owner of XXXX XXXX and myself as she said she was in the process of recovering the title from the auction house down in Texas. She said that she would issue me a dealer tag and that once the title came in she would pay any late fees from the state that I incurred as I was going to have to tag the car late. For the first few months she would respond and continue to tell me that the title was coming. Eventually I stopped getting responses. In XXXX of XXXX I issued a lawsuit against both owners of XXXX XXXX and the documents are attached. On XX/XX/XXXX all assets of XXXX XXXX 2nd location was seized by the department of revenue for nonpayment of sales tax totaling {$57000.00}. https : XXXX Ive checked with the State of Kansas and they wont issue a bonded title. That same year, I called every auction location in the XXXX and XXXX area to attempt to find the title for the VIN number of my car with no luck. Ive paid attorney fees to try and receive the title or get XXXX XXXX to take possession of the car and pay my loan off. Ive reached out to Wells Fargo and explained that I dont have a title and I dont know how I am continuing to make payments for a car I technically dont own only to receive a one sheet of paper that I can give to an officer if I get pulled over. Ive had to fully insure the vehicle the entire time Ive owned it as I have a car loan for the car. Ive been threatened by police for running on a two-year expired dealer tag and have to explain the situation every time I get pulled over. I cant drive the car downtown to XXXX XXXX as it will be and has been towed. Ive had to fight the tow lot as I cant technically prove I own the car so I was harassed until I finally got someone to let me get my car out of the tow lot. I cant drive the car anywhere I chose even long distances for fear of being pulled over. For the first two years I kept all the maintenance up on the car and drove it as I could illegally. Due to not being legal, Ive had to have and pay another car loan on all while carrying the debt of the XXXX. 
At this time, I have paid a total of {$10000.00} of the total original amount owed of {$17000.00}. My balance with Wells Fargo dealer services for the XXXX XXXX is {$7000.00}. After seeking additional counsel, my next plan is to utilize an attorney to purse Wells Fargo Dealer Services for issuing a loan on a car that does not have a valid title. Ive been forced to make payments with interest and car full coverage insurance on a car that I technically never owned. Ive been forced to purchase an additional car to make sure I had a vehicle that was legal to drive without the threat of being pulled over.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation