Consumer complaint received 2018-07-18
Company: U.S. BANCORP
State: LA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX you foreclosed my property after I spoke with one of your representatives there at U.S. Bank Home Mortgage expressing the need for extended time to pay the required reinstatement fee. As I had spoken with one of your representatives, she told me I could make the payment until the day of the sheriff 's sale. I explained to her that I need more time to pay as the fees added were excessive. She said contact the their attorney XXXX XXXX for a payment arrangement. Immediately afterward I called the office and left a message informing the attorney that I needed to speak with him as the office had already closed. I called the morning of XX/XX/XXXX as soon as I knew the office was to have opened and I was told by someone to fax my request to them explaining why I would need a new reinstatement letter. I did so and was told they had to send the request to U.S. Bank and that I could check back with them on Monday XX/XX/XXXX. Well I called back on Friday XX/XX/XXXX and their representative said they had gotten the letter too late. The previous reinstatement letter said I could request a new one after the XX/XX/XXXX which was when it expired. It did not state that it should have been requested by any particular time other than after XX/XX/XXXX. You did not honor your word verbally nor in writing. 
I was prepared to pay the amount of the past due payments required to remove the account from default status, although I couldn't afford those excessive and unexplained Recovery Corporate Advance fees you added to the account. As I was reviewing prior correspondence from I you I saw a letter from XX/XX/XXXX stating you received and placed my partial payment of {$10.00} into a suspense account. Well, during prior conversations with your representatives I was told you don't accept partial payments. You said send the remaing amount of the payment so it could be applied to the loan. And that's what I did. What charges were added to the total amount of the recovery corporate advance fee? About {$2400.00} was added and I would like to know what the charges were as well as the amount of each one. 
It has been brought to my attention that a face-to-face interview with me was required of you. I'm sure you knew that and yet you failed to inform me of its importance. With that in mind, you should really have expressed how important it was to have an appointment set. Being as it was that important I feel you should have randomly scheduled an appointment by phone, postal mail, or email and I would have confirmed if I would meet with you or not. Perhaps a relationship manager would have known to do so. You seem to have neglected to assign one to assist me. I wasn't able to speak with one particular person who may have been able to better assist me. Each time I called -- there was always someone different to speak with. I don't feel you attempted to help me save my home according to how things were done. 
Please explain the responsibilities of U.S. Bank, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. 
Which of them carried the Promissary Note in their possession prior to XX/XX/XXXX? 
Which of them carried the Mortgage in their possession prior to XX/XX/XXXX? 
On XX/XX/XXXX I spoke with XXXX to inquire about the possible sale of the property, as someone has claimed to have purchased it. I gave what information I had obtained about that person and I just wanted someone to inform me if ANYONE had actually done so. Your representative said she would call back after she could get the answer to that question as well as some others. She asked for updated contact information and really spoke as if she would call me back and she never did. I attempted to call back and couldn't get through the line. There was a message stating to call back later and everytime I did so I got the same result. 
I mentioned the name of the person claiming to have purchased the property and how theft has occurred since the first encounter and how she has continued to trespass or send other people to view the property. About 3 weeks ago a relative observed that person walking through the property from front to back, all around the house and then attempted to unlock the doors to enter the home. She didn't seem to have noticed that someone had observed her actions during the time. She's deliberately disrespectful and doesnt care about the law as she has continued to trespass after i met her on XX/XX/XXXX. 
XXXX said you sent a Redemption Letter. To what postal address did you mail it to? 
On what day and date did you mail it? 
Or, to what email address did you mail it? 
Will you be sending another? If so, I need to know when to expect it. 
Amongst the other issues, I suspect I am a victim of negative amortization. I noticed on one of the Mortgage Tax and Interest Statements from XX/XX/XXXX, the interest paid on the loan was the amount of {$1300.00} and the amount paid on the principle was {$300.00} for that year! Do you think that's acceptable? There must have been an error made. The amount of interest paid over the years is enough to have paid well over the original loan amount. 
Why is the amount of {$19000.00} the amount you said I owe on the loan after you foreclosed, not the same as what your Amortization Schedule says? 
The Mortgage documents you needed to file in court contains an agreement called a Confession of Judgement which removes my legal rights to take action against it, however the contract is void as it causes invalidation of the agreement. The United States Constitutional Amendment XIV protects every person 's right to notice and opportunity to be heard in court. I can provide copies of the original loan documents and multiple billing statements if you need to view them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation