Consumer complaint received 2018-09-19
Company: M&T BANK CORPORATION
State: TN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
In XX/XX/XXXX, my husband called M & T Bank about refinancing our home. I was laid off in XX/XX/XXXX and since that time we have had trouble making our mortgage. We have been in our house since XX/XX/XXXX. The bank told my husband our payments would be higher and there wasn't anything they could to help us at that time. They saw that a payment had been made for XX/XX/XXXX and did not say anything about owing anything else, late payments, nothing! We were aware that we owed two payments, but nothing was mentioned. 

We called M & T Bank on Tuesday XX/XX/XXXX to schedule the 2 payments that were needed. Schedule for the XXXX and XXXX. That is when we were rudely told that we were behind 6 payments and that our house was in foreclosure. We needed to talk to the lawyers. Of course that sent us into a tail spin of confusion, fear, and anger. We couldn't understand what happened. 

On XX/XX/XXXX, my husband contacted M & T Bank and spoke with XXXX. We were then advised that our payments had increased by {$83.00} and we had not made any payments since XX/XX/XXXX. Sorry but he was not able to do anything else and we needed to speak with the lawyers about the foreclosure. 

We received a letter from M & T Bank dated XX/XX/XXXX about past amount due {$7300.00}. Looking at the papers, noticed they received the payment of XXXX XX/XX/XXXX. 
About the same time, we received a letter from XXXX XXXX XXXX XXXX. stating that they are collecting a debt and we need to call to obtain amounts that have been determined that are due. 

We called their number and were told we need to send any information regarding our loan from M & T Bank ( last statement ), etc to see what our total payment would need to be to save our house. Upon being frantic and confused, on our bank record, we sent payments via from our account XXXX to the receiving bank M & T Bank. All these dates were confirmed and received by M & T Bank XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have paid the monthly mortgage payment thru bill payment from our XXXX account for over 2 years to M & T Bank. 

We already know the amount was going to be at least {$7300.00}, so XX/XX/XXXX I borrowed against my 401K. Unfortunately, it wasn't enough. This situation has put us into deeper debt. We had to borrow from friends, parents, XXXX, and pawn some items. 

I scanned and emailed XXXX XXXX XXXX XXXX. XX/XX/XXXX our last M & T bank statement with the attached paper dated XX/XX/XXXX, XXXX  XXXX record confirming payments habe been made to M & T Bank, and their XX/XX/XXXX paper attempting to collect a debt. 

We called the lawyers every other day to try to get a quote of how much it was to save our house. We were eventually told {$9300.00} on the phone. 
We received an official letter XX/XX/XXXX that the {$9300.00} was due by XXXX on XX/XX/XXXX. 

We wired the money XX/XX/XXXX before noon. We even called the Loss Mitigation Department to make sure they received the payment. It took 15 minutes of being on hold to " locate '' the funds. 


Then XX/XX/XXXX we receive a letter from XXXX XXXX XXXX. ( XXXX XXXX XXXX ) that due to correspondence I sent XX/XX/XXXX to them, they were instructed from their client ( M & T Bank ) to close the file. No foreclosure sale is set and file is closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief