Consumer complaint received 2019-09-09
Company: Prosper Marketplace, Inc.
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
I have evidently been a victim of identity theft and fraud. I was called by a woman, the caller ID said she was from XXXX XXXX XXXX , XXXX. Apparently these people can change the name on their phone number. Because it WAS NOT a business remotely associated with XXXX. 

She was very enthusiastic, and personable, and said that she believed we could do business. I listened to her, and I trust XXXX completely, as not a thing has ever gone wrong that they did not fix immediately. At the end of her discription, when she said I had to contribute {$5000.00} to get the business, I told her that I couldn't do that, and thanks, but I can not do business with you. I was about to hang up, when she said, " Wait, maybe we can get you a loan to do it. I'll transfer you to a financial representative. '' The next thing I knew, I was talking to another very personable lady. She got my trust ( along with XXXX ) as she went along, explaining how it worked. They had contacts, XXXX XXXX, who would fund something that would help the right person. I do know that there are good and kind people out there, but I didn't expect them to fund me for a business that would return me money. This lady told me stories of other people and what good things these businesses did for them. And it wasn't a get rich quick, and become a millionaire type thing. I was very leery, because I was XXXX, on social security XXXX. And while I had been smart before I got sick, I was definitely XXXX   XXXX for decades after I was sick. So I did not think I could do it. She went along and along, drawing me in, and getting my information from me between these stories, and how it worked, and how she thought, but couldn't promise anything, that she could get a loan for me. Eventually, over a long time, I ended up giving her all the information that she needed to GET me a loan -- and take the money soon as it was deposited to my account. I was not ready for this. I thought that at least I had to sign for the loan, or at least E-sign for it. I couldn't believe it when {$7100.00} went into MY ACCOUNT and were immediately debited out of it. I called and she reassured me that it was legal and they were designing a website for me as we spoke. A month later, a pmt from Prosper Bank was debited from my account as a payment for a loan I neither applied for, signed for, nor got any money for. I called the " business '' and was told that it took two months for me to make money, so I should be calm. I was NOT calm. I called a number of times, but mostly never got an answer on the phone. Not the main number, nor the number she gave me that was a direct line to her. Well good, but she never answered it, and the voicemail was full. After almost two months of calling, I stopped getting any answer to any phone call. After two pmts were debited, I was frantic, and I looked up Prosper from the statement, and called them.

They said " you didn't sign for the loan? '' But no big deal. But when I said I had not applied for a loan, I didn't even know who they were, I had to look them up on XXXX, that's when I got a reaction. " YOU did not apply for this loan, at all? '' That was something to them. They need to know who they are dealing with in the future. That is a definite hole in their procedures. 

In any case, they sent me a letter telling me that they were not responsible for what I did with the money once it went to my account. Definitely, they were not responsible. My thought was that while they had a hole in their online business practices, they were not the ones who stole the money. A player in it. But not the main one. 

I called a credit repair company I had used in the past. I told them the story to see if they could tell me what to do. Then I did what they said. I felt so awful about this, so terrible I can't tell you. And I still do. Being taken like that. So XXXX, XXXX, XXXX! I called the police. Then I went to the bank. They closed my account essentially, and opened a new one. I kept repeating that I would NEVER EVER do anything like that again!

So many mistakes were made after that. I forgot to change my automatic drafts for the bills to the new account, and all those were returned. Even two that I identified for XXXX  XXXX XXXX, who took money from my new account to pay those auto drafts. But they didn't pay them. So fees .... Whatever. I was so confused, I paid other bills, not realizing they were coming out of the old account. Anyway, I have spent so much time and energy and money on this, it's crazy. Not to mention how BAD I felt,, and the lack of funds to do anything with. 

The only documents I have are the deposit and withdrawal, the same day, from my checking account. The Deposit from Prosper electronically, which has some numbers on it. The check that this company used. It almost LOOKS like a check from my account and it is near the order of the numbers of the checks. But in place of my signature is typed in : SIGNATURE NOT REQUIRED. Your depositor has authorized this payment to payee. Payee to hold you harmless for this document. This document shall be deposited only to the credit of the payee. AND, the Payee is typed in as XXXX XXXX XXXX XXXX XXXX, XXXX. The endorsement on the back is hand written : for deposit only ... And the account number XXXX. 

Is there any where that has me personally involved? No. And the loan is for {$7100.00}. So, {$120.00} extra was deposited, that must be paid back to Prosper, and they need to return the two loan payments to me. I really hope that someone gets the real criminals to pay back the money 's they took. 

I don't know how this will turn out, but I don't get that much in SSD in 3 months. The loan was applied for on XX/XX/19, and proceeds were advanced XX/XX/19, a Friday The proceeds were taken out on XX/XX/19, the next Monday.. I didn't notice the advancement of the proceeds. But I doubt I could have stopped the check withdrawal, anyway.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation