Consumer complaint received 2019-01-06
Company: Io, Inc.
State: VA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On or about XX/XX/XXXX, I went to the XXXX XXXX XXXX in XXXX, Virginia for what was supposed to be a XXXX XXXX. I was in between jobs and I wanted to get a XXXX  before my new insurance was to kick in XX/XX/XXXX. On this visit, an XXXX was done and some XXXX XXXX was done that was consistent with a XXXX XXXX. However, the XXXX  who handled me was very unprofessional and used vulgar language throughout the visit, She made me feel uncomfortable and due to the fact that I was not fasting, I had to return the next day to get my XXXX XXXX done. Because of the fact that I didn't want to deal with this XXXX  anymore, I just decided to wait until my new insurance in XXXX kicked in so I can get a second XXXX and have it done with a more professional XXXX. XX/XX/XXXX, I get a bill in the mail from who I believe is the same billing company I'm dealing with now XXXX XXXX XXXX which told me I owed two bills both around {$110.00} as my visit from XXXX went to a deductible. I explained to them that it shouldn't of went to a deductible because this was a routine visit which is covered at 100 % per the Affordable Care Act and my insurance policy. I was directed to speak to a XXXX at XXXX XXXX who was extremely rude and disrespectful and told me two different stories. The first, she told me that XXXX XXXX 's policy was that if XXXX XXXX is not taken, then the visit will be billed as a XXXX visit and not a XXXX   visit. I explained, I never signed anything of a such and per their agreement with XXXX XXXX they are not allowed to do that, she then changed her story and told me that it was XXXX 's policy that requires a well visit to be billed with blood work. She refused to cooperate with me and told me she wasn't changing the charges. I called the collections agency back and told them either they need to fix this or I will be lodging a complaint with the XXXX. In XX/XX/XXXX, I escalated my complaint to XXXX   to which after explaining what happened, XXXX said they were going to call XXXX XXXX to advise them that they needed to rebill the claim as a XXXX XXXX and that XXXX does NOT require XXXX XXXX to be done in order to have a XXXX  done. I was told by the collections agency they were going to close this on their side and bounce this back to XXXX XXXX. Earlier in XX/XX/XXXX, I received these same collection items from the same collection agency to which I called them back and advised that per our deal they were supposed to close this. They told me again that this will not show up on my credit report only to find out today that both bills are on my credit report. TO be clear, XXXX XXXX, in my mind, violated ( 18.2-178 ) of the Virginia Code ... which is a felony offense. The company, because I didn't meet their standards, billed a higher charge of services for a higher reimbursement and is trying to stick me with the bill. This was a XXXX  visit, to which they never told me this would ever be billed as a XXXX  visit and was told them continuing to bill me for it would be a violation of their contract. In addition, I also believe that XXXX XXXX XXXX violated the Fair Debt Collections Practices Act by knowingly putting false information on my credit report for a debt that is not truly owed. I will be seeking a response from all parties that this matter is resolved as quickly as possible. Please note, a separate complaint has been filed with the Virginia Medical Professions Agency against XXXX XXXX.

Company response to consumer: Closed with explanation