Consumer complaint received 2020-08-24
Company: DISCOVER BANK
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
There is a credit card company. 

Discover Financial Services XXXX XXXX XXXX  XXXX. XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX XXXX Account # XXXX. 
Highest Balance {$2400.00} - This balance is fraudulent. 

I never in my life. I never opened a credit card from this company. 

I called XXXX and XXXX this credit card company 30 times and sent by certified USPS mail and fax XXXX, the proof. I am a victim of identity theft. 

Discover Financial Services, they say that action of removed those fraudulent transactions is XXXX XXXX XXXX XXXX XXXX, They do not have a phone number, you have to write by letter and send to the XXXX. XXXX XXXX XXXX XXXX XXXX, UT XXXX. 

The tests I XXXX XXXX and sent the proof that I am a victim of identity theft. 

2. By fax XXXX : XX/XX/XXXX Notice to Furnishers of Information - Discover Financial Services - XXXX. 

XX/XX/XXXX Notice to Furnishers of Information - Discover Financial Services - XXXX 1. By certified mail usps : XXXX  XXXX XXXX XXXX XXXX XXXX, UT XXXX. 
USPS Tracking # XXXX - XXXX - XXXX - XXXX - XXXX - XXXX XX/XX/XXXX Notice to Furnishers of Information - XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX - USPS Tracking # XXXX - XXXX - XXXX - XXXX - XXXX XXXX XXXX XXXX  , They have conducted an investigation and below are our findings. 

1. The account was opened on XX/XX/XXXX 2. A credit card was sent to XXXX XXXX XXXX XXXX XXXX XXXX ( false ) XXXX XXXX XXXX, FL XXXX. 

As a result of the above, the account and balance are considered valid. 

They XXXX XXXX XXXX are rectifying that I am a victim of identity theft why? 

1. The XX/XX/XXXX. I XXXX XXXX moved from XXXX XXXX XXXX XXXX XXXX XXXX ( true ), XXXX XXXX XXXX, FL XXXX. - You can rectify on my driver 's license. 

2. I never lived there in XXXX. I lived there in the year XX/XX/XXXX. 
The correct address is XXXX XXXX XXXX XXXX XXXX XXXX, It is not the XXXX XXXX. 

They XXXX XXXX  XXXX, They don't want to delete that fraudulent report on XXXX. 

I sent to XXXX XX/XX/XXXX Request to Block Unauthorized Charges from Credit Report under FCRA 605B - USPS Tracking # XXXX - XXXX - XXXX - XXXX - XXXX - XXXX certified mail XX/XX/XXXX. XXXX XXXX XXXX XXXX, TX XXXX. 

XX/XX/XXXX Request to Block Unauthorized Charges from Credit Report under FCRA 605Bt - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX certified mail. 

XX/XX/XXXX - USPS Tracking # XXXX - XXXX - XXXX - XXXX - XXXX XXXX not want to delete that fraudulent transaction. 

For those I am making this complaint, because I am a victim of identity theft and have to eliminate that fraudulent transaction. 

INCIDENT NARRATIVE Mr.XXXX XXXX attempting to report his identity being stolen and used for the purpose of committing fraud. Upon contact with Mr.XXXX, he advised that he currently lives in XXXX XXXX XXXX XXXX, Located trailer park but has all his mail forwarded to his grandmothers residence located on XXXX XXXX XXXX XXXX XXXX XXXX XXXX due to his constant moving of locations. Mr.Mercado advised that on XXXX XXXX at approximately XXXX, upon doing a credit inquiry he noticed his credit had been used fraudulently without his permission to open various accounts over the years. MrXXXX was able to present proof of a total of 32 accounts on his credit report with 4 showing paid in full, but 28 accounts totaling XXXX which Mr.XXXX advised are fraudulent and never opened by him.

Company response to consumer: Closed with non-monetary relief