Consumer complaint received 2022-08-25
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I'm filing this report because I was a victim of identity theft. I came to the US to the state California  at the end of XXXX of XXXX as an XXXX. On XX/XX/XXXX, my social security was used in the state of Arizona  inside of a Wells Fargo Branch to open a fraudulent account for an identity thief. The identity thief used my social security to open multiple accounts with Wells Fargo. They opened a business checking account, a credit card account. I discovered about this issue in XXXX because I never knew that these accounts existed. Since then I've contacted Wells Fargo and informed them that this is an identity theft case and I am not the holder of these accounts. I have never been to Arizona to open such an account and I did explain this to the Wells Fargo representatives over the phone. They told me they will take care of the issue and resolve it. However, I recently started to check again and Wells Fargo have not done anything. The accounts are still reporting. Therefore, I contacted them and informed them of the issue they keep telling me that I am responsible for the accounts. I informed them that these accounts were opened as a result of identity theft in the state of Arizona because I have never been to Arizona. So when I spoke with the representatives of the executive fraud team, I requested the original application that was used in the state of Arizona when opening these accounts. They had difficulties providing the document but they sent it to me and I will attach it in this report. The documents are Record of Application Information and Credit Card Application and Agreement. There is one thing that I did notice is that my signature was forged but not perfectly. I also informed the Wells Fargo executive fraud team supervisor, however, Wells Fargo refuses to cooperate and conduct the proper procedures to remove and purge these accounts. I have never associated with Wells Fargo I informed them with that also. As a matter of fact, I never used a credit card in my entire life. Even now I do not use credit cards. They tried to investigate with me when they saw I my credit report that I had bought vehicles. I told them I buy my vehicle cash and leave 5 to 10 percent for payments so I can build a credit. My transactions are cash and nothing more. I only have a checking account with Bank of America and that is my only account. Under the Bank Secrecy Act Section 1020.220 of financial crimes enforcement network paragraph ( a ) ( 2 ) ( i ) ( B ) and ( C ) the bank must follow the procedures of verifying the individual before opening any account for a consumer by verifying their name, date of birth, address of residency and check for a valid identification. At XX/XX/XXXX I did not have a valid identification in the State of California yet because I was new to the country and did not know the procedures yet. At that time, I barely had my social security. Wells Fargo opened and became accomplice in an identity theft when they opened the account in Arizona. Plus, Wells Fargo have a history of opening fraudulent accounts under consumer names illegally without their consent and authorization. So it is also a big possibility that Wells Fargo bankers opened the accounts when their stock shares were diluting so they can prevent further collapse of their shares on XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief