Consumer complaint received 2021-02-16
Company: BSI Financial Holdings, Inc.
State: UT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I recently refinanced my home and the loan was sold to BSI Financial who it looks like you have recently investigated for similar issues. I have only been with them a few short months and have received a total of 4 statements. I am happy to provide the statements and proof of payments but if you look at them it is clear as day that they have added an additional payment as the XXXX statement showed I owed my regular payment due XXXX and showed that I was delinquent for the XXXX payment which I paid on XX/XX/XXXX. 


It's as clear as day and all you need to do is look at the 4 statements and you can see this is a mistake on their end. However, I have now called them 4 times trying to get them to resolve this issue and have even escalated to a manager but I am not getting anywhere with them. I have emailed them proof of payments twice now but they keep stringing me along telling me they will look into it and have now reported a 30 day delinquency on my credit report! My credit score is over 800 and I have never had a 30 day late reported against me ever. The fact that this is so completely obvious leads me to believe they might actual be trying to scam me. 


I did some digging and noticed that you recently settled with them for similar issues, they have 80+ XXXX XXXX XXXX complaints, a pending class action, and pretty much 1 star on most review sites. In reading through other peoples comments it looks like they have had the same issue where they string you along until you show as 60 days delinquent and then try to repossess and sell your house out from under you. 


I should mention I also received a letter from them saying that they don't show me as having insurance and if I didn't send them a copy of the statement right away that they would purchase insurance for me at a " substantial '' cost. This is weird because the loan was just transferred to them and I contacted the initial agent who confirmed they had for sure set everything up correctly and it was all part of escrow. It sounds like this is another scam they run as many of the complaints against them tell the same story where they claim they didn't receive proof of insurance and then end up buying insurance for you and charging you a ridiculous amount and will not refund you even after showing proof. 


I'm not quite sure who to turn to at this point because I don't want them to try and sell my house out from under me which has over XXXX in equity. I'm wondering if I should just bite the bullet and pay that extra payment and late fees while I continue to fight them but wanted to see if you might be able to help since it sounds like you are already familiar with their shady lending practices. There are only two possibilities, either this company is grossly incompetent or they are a scam. I can assure you that once they remove that delinquency from my credit report and my score eventually rebounds that I will be re-financing through somebody else even if I have to pay closing costs again and take a higher rate they are so bad. Any assistance you can provide would be greatly appreciated.

Company response to consumer: Closed with explanation