Consumer complaint received 2017-10-03
Company: SYNCHRONY FINANCIAL
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Charged fees or interest you didn't expect

Complaint:
I had pet emergency about XX/XX/XXXX for XXXX XXXX and the XXXX XXXX helped me get a credit card in witch to cover the cost. well I paid that fee off with no problem and then put the card away. a year later XX/XX/XXXX, I broke a XXXX and the XXXX  encouraged me to call the credit co. and reestablish a line of credit. so I called from the XXXX office and they gave me a {$2000.00} line of credit. the XXXX  wanted to know how much the line was for and I let her believe that it was only for {$1.00} and she charged me {$950.00} and {$50.00} in cash. the XXXX clerk talked to the credit holder and set up the payment. I was not aware that it was like a credit card that I was in a promotional time period and I did n't know that there would be a increase in interest when I received the credit line. On the back of the monthly statement was written that by paying the minimum payment that it will take 7years to pay off and by paying additional amt. that it would be paid off in 3 years being a total of {$1400.00}. with a savings of the amt. of {$800.00}. I noticed the the min. payments started off at the amt. of {$33.00} and then {$36.00} then {$35.00} and up and down to {$25.00} and so on. I all but 3 times paid in the amounts of {$40.00}, {$41.00} once and mostly {$45.00}. So I had n't been paying attention to the changes on my statement assuming that everything was ok and I could never figure why my amt would continuously change but I just kept making my payments until XX/XX/XXXX I noticed on my statement that my minimum was {$60.00}. I called and found out that I was late 1 day in XX/XX/XXXX. {$30.00} late fee, I asked him if he could wave the fee and he was rude but he said that he would take the fee off of the end of the loan but I still needed to pay the the {$30.00} charge making the min pmt. {$60.00}, I do n't know how that worked but had to pay it. That was when I noticed that my loan amount was almost to the original amt. I was astounded and I called the creditor and spoke to a woman and asked her why and she said that the promotional time had lapsed and to avoid paying deferred interest charges I should pay in full. well My new loan amt. is {$900.00}, this is {$98.00} less than the original loan for {$1.00}. It was so hard for me to conduct any exchange with her because of the laughing in the background. Every time I became overwhelmed with grief, I would hear the laughing begin especially when I told her " at this rate, I wont be able to pay this off in my lifetime. you are stealing from me! '' Little did I know that this had been going on since XX/XX/XXXX. Then XX/XX/XXXX adding on a interest charge of the amt. of {$390.00} which brought my loan total to {$910.00}. and min payment fee was {$30.00} and I sent {$40.00}. then XX/XX/XXXX there was a interest charge of {$20.00} and a min. payment due of {$30.00} and I sent {$40.00} which brought my loan amt. to {$890.00}. Then in XX/XX/XXXX an Interest fee of {$20.00} was applied and my min. payment of and a min. payment of the {$60.00} of which {$30.00} was a late fee of which was waved and put on the end of the loan ( so they said ) and that made my total loan {$900.00} but the statement shows a fee adjustment of {$30.00} and then on my XX/XX/XXXX statement there is a {$30.00} min payment and I will be sending {$40.00}. There is a interest charge of {$21.00} and also a $ XXXX credit adjustment and the statement new balance of {$830.00}. I can only tell you that I dont understand what is going on. I do know that these people are mean and rude and love laughing at others hurt. I cant figure out why they added {$390.00} on XX/XX/XXXX statement. I am on Social Security and am XXXX and was looking forward to the day that I would be free of these payments but I regret the day I got my only XXXX XXXX fixed. I should have chose a different XXXX or maybe I should have gotten it XXXX but the humiliation that I felt when talking to these people had to be the lowest of my emotions and knowing that I may have to think about them with every payment for the, maybe the rest of my life puts a whole other meaning to humiliation. Thank you, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief