Consumer complaint received 2021-04-20
Company: CITIBANK, N.A.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Citi Bank Litigation Support Unit To whom it may concern, My name is XXXX XXXX. My Citi Bank checking account number is XXXX. Sometime between the end of XX/XX/2021 and the beginning of XX/XX/2021 my account was restrained. Upon calling I was informed it was restrained due to a request by child support enforcement. As I am currently in disputes with that matter in family court, I chose to take no action at the advice of my attorney and allowed the process to take its course. My account was released and on XX/XX/2021 a debit in the amount of {$660.00} was taken from my account and said to be routed to Child Support Enforcement. This amount more than doubled the debt in question of {$300.00}. However I understand the judgment process so I have no issue regarding the amount taken. My issue which is far more urgent and frankly devastating at this point, is that Child Support Enforcement never received the payment. This has resulted in my license being suspended and them sending another request as of XX/XX/2021. Such actions have resulted in loss of wages due to my inability to operate a motor vehicle, putting my business at risk. We are already in very trying times and I would hate to lose my business to a chain of events caused by my banks mishandling of such a serious matter. I am distraught and as a provider this puts me in concern for my families future. I am a XXXX man in America I can not risk a encounter with police for operating my vehicle with a suspended license it could cost me my life. I have been trying to resolve this matter for almost two weeks and I think it is insane that I have to continue to fax letters in hopes that someone will get back to me. There should be a more appropriate channel for such urgent matters. This is my last attempt before taking legal action and reporting this to the Consumer Financial Protection Bureau. My debt is now at {$390.00} it has Accrued a additional {$90.00} since the money was taken from my account over a month ago. Which is crazy because Citi Bank took {$660.00}. But my most prevalent issue is my inability to provide for my family without risking my freedom and possibly my life due to Citi Banks mishandling of the situation. To date I have lost {$3000.00} in wages and continue to lose business that will result in larger potential losses over time. If legal action is required to resolve this matter I will be seeking compensation for all loses caused by this negligence. As well as the trauma it has caused my family. I have made numerous attempts and have been told all I can do is fax and wait for someone to get back to me. Be advised this is my second fax and I pray it reaches someone with compassion and understanding. All I want is this nightmare behind me so I can continue with my life. I can be reached at ( XXX ) XXX-XXXX or ( XXX ) XXX-XXXX or emailed at XXXX Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation