Consumer complaint received 2022-01-17
Company: NAVY FEDERAL CREDIT UNION
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Problem with customer service

Complaint:
Navy Federal Credit Union [ NFCU ] Service CS Call Center and XXXX XXXX  XXXX XXXX the P0lice me last yr ... XXXX XXXX XXXX yr member, based 0n their mistake 0n the XXXXXXXX XXXXJan XXXX, XXXXNavy Federal officials agreed to the settlement without admitting or denying the allegations, according to the consent order. Officials said earlier in a statement that " where our collection practices have come up short in the Consumer Financial Protection Bureau 's estimation, we have made all the necessary changes. We have cooperated with the CFPB throughout the process. '' XXXX XXXX covers military families, quality of life and consumer issues for XXXX XXXX. She can be reached at XXXX Your Message XX/XX/2022 : Please as well listen t0 the calls I have had wi y0ur CS Reps this past week, they are deplorable as this CU has bec0me t the Mil C0mmunity fr te past 15 yrs since XXXX XXXX has been in charge please g0 back t having a XXXX XXXX XXXXXXXX fr0m the XXXX XXXX the XXXX as being the XXXX XXXX XXXX member ... L00k at the NFCU Bl0g 0f complaints about y0ur service t0 it members... and please fix the time 0ut cl0ck while we a typing i this msg applicati0n ... its t0 quick! N0t given us en0ugh time and it de0snt save allw0wig us t c0me back and finnish ... these are the things y0u sh0uld be give attention... NFCU Navy Federal XXXX XX/XX/2022 : Thank you for using Navy Federal 's eMessaging Service. We have received your appeal and have forwarded this information to start the appeal process. Once this has been assigned, it can take up to XXXX business days for a decision. If you have further questions, please call XXXX. Thank you. 

Your Message XX/XX/2022 : XXXX XXXX and XXXX XXXX, thank you so very much for your assistance and support with this process and this matter, much appreciated. No matter what the outcome, you have assisted me 100 % with this Veteran / SC 100 % with this process of a Business Vehicle loan... Thank you both and the NFCU ; XXXX XXXX and her staff sh0uld acknowledged y0u tw0 as well as XXXX XXXX  / Early MoRNING Suvp ... and XXXX, and XXXX { See my acc0unt NFCU C0ntact with C0mmercial - C0nsumer and the Business side 0f the { NFCU H0USE }, these individuals sh0uld be commended by their senior Management.

As I matriculate thr0ugh this very uncaring and very flawed / failed NFCU system that I have seen change in the past 15 yrs, t0 this Credit Uni0n that 0nce I0ved in the first XXXX yrs 0f my membership XXXX XXXX, and staff. T0day I despise having t0 interact with, 0n any 0 ccassi0n. But this week there were exceptions with this individuals ab0ve, they st00d 0ut and helped and assisted this veteran 100 % XXXX  / { XXXX } suffering like many veterans, verse barring me fr0m the XXXX XXXX XXXX, calling the police on me like the Manager there did we get up in my face while I was speaking with the assistant mgr whom I had worked with about this ck that was nt cashable due t the back f the ck being already franked with anther members inf0rmati0n, and I was unable t0 cash at XXXX XXXX when I XXXX00k it there t0 be cashed.

This was a mistake 0f NFCU n0t XXXX XXXX resulting in me being barred, y0u never l00ked at the camera and saw what she did, and y0u 0nly blamed me, this lady mgr had been c0nf0rting me bef0re as I stated, t0 y0u In my reply ab0ut this XXXX XXXX and y0u ignored my response. Due t0 my XXXX and XXXX condition being triggered when she g0t up in my face triggered my XXXX, and I replied t0 her t0 stepback... she t0ld the assistant manager { XXXX XXXX man } t0 call the p0lice... 

The P0lice assisted me with getting me a new ck drafted ... Als0, I seek damages fr0m y0u NFCU f0r the embarrassment, and the psy triggering and pain and suffering f0r 0ver 2 yrs ... 0f this Vet my XXXX as a VA SC Vet XXXX XXXX XXXX exasperated and aggravated ... based 0n this incident was caused by y0ur staff, failures in check / draft and I w0uld like y0u t0 f0rmmerly address this issue in writing about the incident, which may lead to litigation and c0urt arbitration for damages t0 this Veteran / Patient being a XXXX yr member at NFCU, y0u failed to acknowledge my disability..

That I have sent to you via upl0nd email and Message system, and you still continue to bar me fire incident and in the telpher c0nversati0n I have gah with yu failures of the staff Customer service files that are ply trained some of them. And you blame me for their pr traig based in what I have leaded in XXXX yrs to expect in service and for the last XXXX yrs haven't received by this NFCU, y0u created this expectation and y0u was you that nallwe yu staff t slip ibt his tsh less than expeditii serve level and I react and respond to may a lil tmch wwe t the XXXX triggering when they speak with me unprofessionalism.. 

I didn't Curse at her 0r use Profane language.. I just asked her t0 stepped back 3 feet and that she was in my z0ne...

Please l00k into this as well in removing my restrictions t0 enter a Branch. 

Thank y0u XXXX XXXX. 

I am again citing these issues of concern NFCU! XXXX XXXX Follow Up Message : * This is my c0mplaint that I am making y0u NFCU aware 0f n this date based 0n y0ur Fraudulent activity with respect t0 this article, I will as well be c0ntacting the the bel0w with regards.. : This is what y0u d0 t0 Us in 0ur c0mmunity, 0f th0se that Served and Sacrficed their lives and y0u cheat Us ... as y0u have with me in denying me access and calling the p0lice me and y0u sh0uld be awarding me damages... f0r y0ur wrg ding ad that f this manager whis y0u had t see it the cameras ... as well heard h0w y0ur CS Call center folks have sp0ke with me 0n the ph0ne back then as well as w..please pull the calls ... and Think you're eligible for part of the Navy Federal Credit Union {$23.00} million settlement affecting hundreds of thousands of customers? If you are, you should be hearing from NFCU soon.

" Consumers should know that Navy Federal Credit Union will contact you if you are eligible for compensation under the consent order, " said XXXX XXXX, a spokeswoman for the Consumer Financial Protection Bureau, the federal agency that investigated the credit union 's allegedly deceptive debt-collection practices. 

Some consumers have contacted XXXX XXXX with questions about who to contact for information about whether they might qualify for compensation. If you believe you've been overlooked, you can contact the credit union at XXXX, NFCU spokesman XXXX XXXX said, or file a complaint with the Consumer Financial Protection Bureau at XXXX, according to XXXX. 

The Consumer Financial Protection Bureau alleged that the credit union misled its members about its debt collection practices and also unfairly froze customers out of their own accounts without adequate warning, affecting hundreds of thousands of people. In addition to the {$23.00} million in compensation to consumers, the credit union must correct its collection practices and pay {$5.00} million to the CFPB civil penalty fund. 

Navy Federal officials agreed to the settlement without admitting or denying the allegations, according to the consent order. Officials said earlier in a statement that " where our collection practices have come up short in the Consumer Financial Protection Bureau 's estimation, we have made all the necessary changes. We have cooperated with the CFPB throughout the process. '' XXXX XXXX covers military families, quality of life and consumer issues for XXXX XXXX. She can be reached at XXXX XXXX WE READ WE EXCEED EXPECTATION ... .. BUY A BOOK TODAY!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation