Consumer complaint received 2019-09-26
Company: I.Q. DATA INTERNATIONAL, INC.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/2019 I spoke with leasing agent XXXXXXXX at the XXXXXXXX XXXX XXXXXXXX XXXX XXXX, I needed to give my 30 day notice to vacate since my lease was going to terminate on XX/XX/2019, she then advised me to sign the form Notice to Vacate which I did and she advised me my move out date would be XX/XX/2019 ( 30 days from the date I gave my notice ) and for me to call her on XX/XX/XXXX so that she can give me the amount I would need to pay for those 12 days of XXXX 's rent. XX/XX/2019, I call the office and ask to speak with XXXX, they proceed to tell me she no longer works there so I get transferred to XXXX XXXX Property Manager, she then tells me that XXXX was wrong in advising me that my move out day was XX/XX/XXXX, I would have to stay the whole month of XXXX and be out by XX/XX/XXXX. Which I explained to XXXX that I was not informed correctly and that I should not be held accountable for the leasing agent 's mistake, she then agreed with me and stated they would honor the Notice to Vacate form and pay {$370.00} for the 12 days of XX/XX/XXXX 's rent ( which I did, and have proof ). I move out XX/XX/XXXX, as per the agreement. XX/XX/XXXX comes around and I am being harassed by IQ Data International a debt collection agency stating that I had broke my contract with XXXXXXXX XXXX XXXXXXXX XXXX and I owed {$1500.00} dollars! I proceeded to let the collection agency know that I did NOT owe that money and that I had given them proper notice to vacate, the collection agent XXXX XXXX was extremely rude and unprofessional literally yelling at me saying I owed and I needed to pay at that moment! On XX/XX/2019 I spoke with property manager XXXX XXXX again and she reviews the charges with me in her office takes a copy of my Notice to Vacate form and stated that I did NOT owe {$1500.00} and that indeed no contract was broken. She advises me she will fix the problem and for me to ignore the collection calls. XX/XX/XXXX comes along and see that the debt is listed as collections debt owed on my credit report! On XX/XX/2019, I speak with XXXX the leasing agent   and ask to speak with XXXX the property manager and she tells me she wont be in until Monday. Monday comes along I go in and not see XXXX I then proceed to ask XXXX when she would be in the office? XXXX then proceeds to tell me that XXXX no longer works there and she will see what she can do for me. We are approaching XX/XX/XXXX and the debt is still there on my credit, I disputed the collections and I still haven't received one phone call from XXXX or anyone from XXXX XXXX  XXXX XXXX to have this issue resolved. I am running out of options here and I need this debt to be removed from my credit a soon as possible since I am not responsible for the leasing agent 's mistake. I gave my proper notice and they should honor it. This has caused my credit score to drop significantly.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with non-monetary relief