Consumer complaint received 2021-10-05
Company: Veros Credit, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Veros credit They repossess XX/XX/2021 my car payment was supposed to be taken out on Friday and money was never taken out or even attempted to they said I was going to pay online yet I have to access to do so. 
They have denied for me to do so. 

I had gave my debit card information to a rep I spoke to over the phone in result of his negligence car was repossessed. 

Just had spent XXXX fixing this car the car continuously left me stranded in the middle of the day night with engine reducing power or engine idle. 

I had kept open communication with them about the reasons I had fallen behind on my payment I was fixing the car it made more sense to fix the car than to pay it first. They have done this several times every two months I fix the car get behind on payment because Im fixing the car they finance me. 


On Tuesday XXXX XXXX I picked up my car from XXXX XXXX XXXX My car had been damaged by XXXX  or XXXX XXXX My car has a cracked windshield No car battery Driver door wont shut close Car wont switch gears. 

After a repossession when I pick up my car has damage done to it previous times I picked up my car with Flat tires, car making noises, windows cracked Car seat not moving properly. 

And back in XXXX XXXX XXXX XXXX they hired to repossessed my car not because I defaulted on my loan but because my car was on hold for 30 days with the police Keep in mind car was just stored not impounded or seized. 

Such company that told me to sue them when i initially started the complain company that wasnt even insured and license to repo cars was expired. 


That same company switched my car Parts or gave me a different car Because vin umber on the drivers door was sanded down and hard to read. 

I take very good care of stuff my car specially. 

I know what my car looked like I was detailing my engine before arrest and picked up car looking completely different engine had rust and car parts were colored dotted It takes me two months to recover the lump sums of money this company shady tactics has in stealing money of people. 

Reason why I fall behind in payments To get my car reposed again They are a fraud deceptive company Its really shady predatory company I asked them serval time to email me documents and they deny me from such request. 

I can I cant get a hold of nobody to assist me without verifying my account 4 times and nobody can assist me or give me information. 


Im a mid to low income based customer to this horrible business they are a trap they will ruin your credit to trap you in. 

When I was about to refinance my car Loan. 

Bank called for a payout of Loan since they denied me a payout amount. 
Following day after that they repossessed my car. 

Went to jail for three days car was impounded they repossessed my car to protect they shady business assets. Hit my credit with a repossession yet I didnt default on my loan. 

Car was stored another time for 30 days Not impounded not seizes they picked it up again. 

Representative said stop getting pulled over by the police as if it was Intend to do so. They accepted my finance knowledgeable of my license status. 


This company has cause a great deficit on my income because of them protecting their assets or what ever they like to call it it puts me in a bad financial place. 

Every time I pick up my car after a repossession my car has been damged by the agencys they hired. Damaged that they dont hold no one accountable but myself to fix the damages. 

I pay XXXX a month for a faulty car I was sold by XXXX XXXX XXXX. 

XXXX since XXXX to date I have paid over XXXX Thats not including their excessive unexplained fees. 

Since the loan I was charger incorrect amounts by the representative who took my payments leave me a XXXX dollar balance to accumulate interest. 


XXXX is a sin they run their business on. 

Interest rate is more than just number They are a reflection of societies collective judgment about moral and ethical behavior. 

Please remind me were your company morally stands.?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation