Consumer complaint received 2018-03-23
Company: Frost-Arnett Company
State: MI
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Chronology of events related to Frost-Arnett Companys abusive collection practices XXXX XXXX XXXX Master # XXXX XX/XX/XXXX Disputed amount : {$98.00} / Date of service : XX/XX/XXXX Sent  certified letter # 1 (  with return receipt ) to Frost-Arnett indicating that we are disputing the validity of the debt in the amount of {$98.00} because this claim was previously paid by our health insurance provider XX/XX/XXXX ( copy of explanation of benefits provided ). 

Continued to receive various collection calls from Frost-Arnett XX/XX/XXXX Disputed amount : {$98.00} / Date of service : XX/XX/XXXXDisputed amount : {$1300.00} / Date of service : XX/XX/XXXX Sent certified letter # 2 ( with return receipt ) to Frost-Arnett indicating that we are disputing the validity of the debt in the amount of {$98.00} because this claim was previously paid by XX/XX/XXXX ( copy of explanation of benefits provided ). Our letter also indicated that we are disputing the validity of the debt in the amount of {$1300.00} because XXXX XXXX Medicare was in full effect as of XX/XX/XXXX. We further explained that Medicare had denied many of XXXX claims initially because of an error in their system, but that the error has since been corrected and that Medicare is now paying all claims. 

Continued to receive various collection calls from Frost-Arnett XX/XX/XXXX Disputed amount : {$98.00} / Date of service : XX/XX/XXXX Disputed amount : {$1300.00} / Date of service : XX/XX/XXXX Sent certified letter # 3 ( with return receipt ) to Frost-Arnett indicating that we are still disputing the validity of both debts due to all the reasons stated in our letter dated XX/XX/XXXX. 

Continued to receive various collection calls from Frost-Arnett XX/XX/XXXX Received a collection call from XXXX at Frost-Arnett. I explained that weve sent three certified letters, but XXXX said they did not have any letters from us. I asked to speak to a supervisor. XXXX XXXX XXXX took my call. She also said that they had no record of receiving certified letters and asked what address we sent them to. I told her we sent them to XXXX XXXX XXXX, XXXX, TN XXXX ( as listed on their collection invoice ) and I had the USPS return receipts ( with signatures ) in my hands from all three letters. She confirmed that the address was correct, but couldnt explain why our letters werent in their system. XXXX XXXX requested that we mail all the letters, back up and copies of return receipts to her attention at their physical address at XXXX XXXX XXXX XXXX XXXX, XXXX, TN XXXX. I again explained to XXXX XXXX that XXXX XXXX Medicare coverage was in full effect on the date of service ( XX/XX/XXXX ) and that we asked XXXX XXXX to rebill Medicare because his coverage was in effect on XX/XX/XXXX. I explained that Medicare did have issues with XXXX account ( due to Medicare not setting it up properly ) but that all claims that were initially denied were now being paid. XXXX XXXX also gave me her telephone number XXXX and said that she will closely follow this case and I can call her at any time. 

XX/XX/XXXX Send certified letter # 4 sent to XXXX XXXX XXXX at Frost-Arnett.

XX/XX/XXXX Called XXXX XXXX at XXXX. She did not answer so I left a detailed message ( with master account number XXXX and my telephone number ) and asked that she return my call. 

XX/XX/XXXX XXXX XXXX had not yet returned my call, so I called her again and left another detailed voicemail. 

Continued to receive collection calls from Frost-Arnett.XX/XX/XXXX XXXX XXXX had still not returned my call, so I called her again and left another detailed voicemail. 

XX/XX/XXXX Because XXXX XXXX was not returning my calls, I called the main number at Frost-Arnett at XXXX. I spoke with XXXX. XXXX confirmed that they did in fact receive our certified letter that was sent to their physical address and that it would take 30 days to review the account. XXXX said that we need to get a letter from Medicare stating that they will cover, because as of XX/XX/XXXX XXXX XXXX stated that Medicare still will not honor the claim. 

XX/XX/XXXX At approximately XXXX XXXX, I called and spoke to a supervisor named XXXX XXXX. XXXX gave me her direct line of XXXX. XXXX asked that I give her 24 hours to review the file and said it would be helpful to her client, XXXX XXXX, if we could provide Frost-Arnett with a letter from Medicare confirming coverage. 

XX/XX/XXXX I contacted XXXX XXXX to let her know that I had a letter from Social Security indicating that XXXX is covered by Medicare, effective XX/XX/XXXX. I also told her that I found the benefit summary on Medicares website, and it appears that XXXX XXXX billed the wrong Medicare number. XXXX XXXX instructed me to upload the documents to their website and requested that I follow up with her on XX/XX/XXXX. The documents were successfully uploaded at approximately XXXX XXXX. 

XX/XX/XXXX I contacted XXXX XXXX to confirm that she received the documents I uploaded to their website. She said she did receive them and forwarded the documentation to XXXX XXXX.

Company response to consumer: Closed with explanation