Consumer complaint received 2018-10-01
Company: Larry H. Miller Group of Companies
State: CO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
To whom it may concern, I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX Colorado on XX/XX/2018. The salesperson, XXXX, was extremely helpful and professional. XXXX, one of the finance managers helped with the transaction during the sale and was also helpful. Although I did not agree with the amount of trade in value on my XXXX, I accepted the deal and went on to sign paperwork with XXXX in finance. 

This is where the issues started. I have an XXXX credit score and he showed me a rate of 6.6 % on a new vehicle. In the past, I've been in the low 3 % range and I couldn't believe this rate. I asked him multiple times if this is the best rate possible and he stated Yes, it is. He kept saying that because I was upside down on the trade in, this is the best he could do. I had a feeling this was not the case. 

We then went on to discuss the aftermarket warranty. I let him know my Father in law was a Finance manager in MInnesota and I would go through him on the warranty. He then went on to say if I didn't purchase this warranty now, it is not possible to get a warranty later, meaning you have to buy it now, and that you must purchase the warranty from the seller ( XXXX XXXX ). Again, I thought this was incorrect. Keep in mind, I always consult with my Father in Law about these things but it was XXXX at night in Colorado and too late in MN. 

That being said, I went through with the purchase. I woke up multiple times overnight, which I rarely do, with a bad feeling. This was a bad deal and I got swindled. I called my Father in law in the morning and discussed the details. He was unhappy with the way this dealership operated, to say the least. 

I then called XXXX XXXX to say I would be returning the vehicle because I was blatantly lied to multiple times in the sales process. I liked the XXXX but the unethical nature I had the issue with. I calmed down a bit, and went through the details with XXXX, another finance employee at the dealership. She apologized up and down, went in a got the rate down in the mid 4 's, which I was okay with. 

If I would not have called that day and explained my disappointment and unhappiness with the process, it would have cost me thousands of dollars in the long run. 

A car buying experience is stressful enough as it is. This blatant disregard for the truth is appalling and unacceptable. If I was lied to that easily, how many others have been lied to? 

I still think the deal is just okay and feel like I've lost money and am unhappy with the experience. 

But again, this is terrible business practice and I'm not so sure it's limited to one person. Why would they feel comfortable about lying? XXXX was a young man with a lot to lose, so is this coming from the top, down? My gut says yes. 

This should absolutely be investigated and am also curious what they can do to make my experience with this dealership make me want to come back to do business again. I buy multiple cars every couple of years and at this point, and will never go back to this dealership for a car. 

As a XXXX XXXX myself, I operate with integrity and believe all people should. If I owned or managed this dealership, I would want to know about this.

Company response to consumer: Closed with explanation