Consumer complaint received 2017-12-04
Company: Navient Solutions, LLC.
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I was working in XX/XX/XXXX and taking online XXXX XXXX. I lost my job due to an assault in XX/XX/XXXX, I was unemployed and asked XXXX XXXX for a unemployment deferment. It was repaid in full once I received my XXXX and money from an inheritance. It is still on my credit report 5 years later. 

I was receiving the bills for this person 's loan and was harassed on the phone by Navient for payment. 


XXXX XXXX & Submitting Documents XXXX XXXX. XXXX  XXXX XXXX, PA XXXX Or Fax Documents U.S. : XXXX or International : XXXX Please include a cover sheet with your name and account number on all faxed documents. 

XXXXXXXXXXXX ________________________________________ Thank you for contacting the XXXX XXXX XXXX XXXX We created case # XXXX to track your inquiry. Below is information relating to the case. A customer service representative will provide assistance within 2 business days. 
For general information please review our Frequently Asked Questions. 

Customer By CSS XXXX ( XXXX XXXX XXXX ) ( XX/XX/XXXX XXXX XXXX ) XXXX Attached Message From [ link removed ] To [ link removed ] Subject Re : Your Federal Direct Loan Disclosure Statement Date Sun, XX/XX/XXXX XXXX XXXX Please contact this person at his home address. 


I am not responsible for this bills Your Direct Loan disclosure statement is available on our secure [ link removed XXXX Web site. You will need your FSA ID to log in. If you do not have an FSA ID, you may obtain one on the [ link removed XXXX Web site. 

To view your disclosure statement, log in to XXXX link removed ] and print or save a copy for your records. 

Your disclosure statement provides information about your student loan. It is important to keep all correspondence in a safe location for future reference. Your disclosure statement will be available for you to retrieve for a limited time. Therefore, we encourage you to take the time now to retrieve your copy. 

Your school will tell you what loans, if any, you are eligible to receive. If you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed ( paid out ), or no longer wish to receive the loan, contact your school 's financial aid office. 

After the first disbursement of your loan has been made, your loan will be assigned to a loan servicer. Your loan servicer will contact you and provide their name and contact information. Your servicer will service, answer questions about and process payments on your loan. 

To view the list of servicers and their contact information, select the " Additional Information '' link on the " Contact Us '' page of StudentLoans.gov. 

Sincerely, U.S. Department of Education Federal Student Aid William D. Ford Federal Direct Loan Program Do not reply directly to this email. 
If you wish to contact us, email [ link removed XXXX. 

Connect with us : Subject : StudentLoans - General Questions Case Type : XXXX General Inquiry Date Created : XX/XX/XXXX XXXX XXXX Last Updated : XX/XX/XXXX XXXX XXXX Status : Open omplaint. 
ID FOR COMPLAINT SENT TO NAVIENT XXXX

Company response to consumer: Closed with explanation