Consumer complaint received 2019-04-08
Company: Radius Global Solutions LLC
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Date of medical service XX/XX/XXXX XXXX XXXX ER - had insurance through XXXX XXXX XXXX XXXX at time of service and paid the {$120.00} ER fee at time of service XX/XX/XXXX - Received 1st collection bill from XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX for {$1300.00} XX/XX/XXXX Called XXXX XXXX XXXX XXXX and told them I had insurance at the time of service and they needed to submit to my insurance company. Gave them all of the insurance information. 

XX/XX/XXXX Received another bill from XXXX XXXX XXXX XXXX XXXX as the bill from XX/XX/XXXX XX/XX/XXXX Received another collection bill from XXXX XXXX XXXX for {$1300.00} XX/XX/XXXX Called XXXX XXXX XXXX to look up claim in their system and they stated the claim was never submitted. 

XX/XX/XXXX Talked to XXXX XXXX of XXXX XXXX aka XXXX XXXX XXXX and he said they would submit to the insurance company. 

XX/XX/XXXX Insurance company said they saw a claim from XXXX XXXX  and XXXX XXXX XXXX for date of service but confirmed nothing was ever submitted from XXXX XXXX XXXX XXXX. 

XX/XX/XXXX Talked to XXXX from XXXX XXXX XXXX and he said for XXXX XXXX to fax a bill to XXXX or address to file a claim is XXXX XXXX XXXX XXXX, PA. XXXX and to reference Member ID on the claim. 

XX/XX/XXXX Spoke to XXXX XXXX at XXXX XXXX XXXX and he said check back with insurance company, but they should have the claim right away. 

XX/XX/XXXX Talked to XXXX of XXXX XXXX XXXX ( XXXX ) XXXX and she stated that XXXX XXXX has to file the claim now and they have to resubmit to insurance and that XXXX XXXX XXXX does nothing like that. XXXX -said XXXX sent email to authorize XXXX XXXX to resubmit to insurance since XXXX is parent company to XXXX XXXX . 

XX/XX/XXXX Talked to XXXX XXXX and XXXX XXXX of XXXX XXXX XXXX and they said there is nothing they can do about the insurance it is my responsibility. 

XX/XX/XXXX called XXXX back again and talked to XXXX and she said that XXXX XXXX has received the authorization from XXXX to resubmit to insurance and I should wait for them to call me back. 

XX/XX/XXXX Called XXXX XXXX XXXX and talked to XXXX to see if they receive the claim yet from XXXX and he said it takes 14 days to receive a claim. 

XX/XX/XXXX Talked to XXXX XXXX of XXXX XXXX and made sure they had the address and fax to submit the claim and he said they would be submitting a claim. 

XX/XX/XXXX Received a new collection agency bill from XXXX XXXX and called them and explained the situation they said they closed the collection out and are sending it back to XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX stated the account was closed at XXXX XX/XX/XXXX XXXX called XXXX XXXX XXXX and they said they still never received a claim for the {$1300.00} I requested they send all related EOBs. 

XX/XX/XXXX Received a new collection bill from a new collection agency XXXX XXXX XXXX another affiliate of XXXX XX/XX/XXXX XXXX called them and the girl there said to get proof of the contract between XXXX XXXX XXXX XXXX and XXXX XXXX XXXX and write a letter stating I am not responsible for timely filling and send all of that to them. 

XX/XX/XXXX Contacted XXXX and asked them to send me letter they said they would. 

XXXX Still no letter from XXXX so called to inquire and they said the letter was mailed out yesterday. 

XX/XX/XXXX Received another bill for collection spoke to XXXX XXXX of XXXX XXXX and he said mail in everything I has so I mailed all of that on XX/XX/XXXX. 

XX/XX/XXXX Called them to see if it was resolved and still was not. I asked for a supervisor and spoke w/ XXXX XXXX and he said email him the front and back of the insurance card and I emailed him that, as requested. 

XX/XX/XXXX Received another bill from XXXX XXXX showing original charged off bill from XXXX XXXX XXXX to contact their office. 

XX/XX/XXXX Called and left a message directly with XXXX XXXX Supervisor XXXX XXXX email XXXX and asked hi to call me tomorrow. 

XX/XX/XXXX XXXX XXXX XXXX called and spoke with XXXX XXXX and he said my account is on hold and they are submitting this for billing to the insurance company. I asked how long this will take because I had been told that in the past and nothing was ever submitted. He said to follow up XX/XX/XXXX XXXX as it can take 60 days. 

XX/XX/XXXX XXXX Received a call from a new collection agency called Radius Global Solutions to my cell phone. 

XX/XX/XXXX XXXX called Radius Global Solutions back, tried to explain everything and that I am not responsible for this bill. They put on a supervisor ( I didnt get his name ) but he offered to settle this bill out 100 % for {$380.00}. I asked him to put this in writing and send it to my email address. He said he could not do that. So I said I am not willing to pay anything unless I have information in writing as I am not responsible for any of this.

Company response to consumer: Closed with explanation