Consumer complaint received 2020-10-19
Company: ALLY FINANCIAL INC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On my Ally Finance ( my auto loan ) i have 2 recent late payments on my credit report, on XXXX on XXXX I went to the XXXX   XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nv XXXX trying to trade in my car for another Car, I was able to trade in my current car ( ally auto loan ) and get a new car, during the time the Dealership wasnt able to approve me for the new Car loan and they took Over 2 months trying to get the deal closed and never happened they even renew me the paper plate and still werent unable to get my deal approved and closed. So they end up giving me back my car and I gave them their car back, obviously when I got my car back it got me behind on 2 payments since I did not had my car and the dealership had it and they were supposed to take care of the car and payoff so I could get the other deal closed. So basically that late payments that reflects on my Current Auto loan with Ally finance is not and was  never intentionally to be late. I spoke to the dealership and asked them to fix this on my credit because is hurting me score very bad and said they had nothing to do with it and did not took responsibility of their irresponsible act they had of 2 moths. 

On XX/XX/XXXX I have another late payment on my current auto loan, I went to a dealership called XXXX XXXX XXXX XXXX located in XXXX XXXX Nevada XXXX XXXX XXXX XXXX XXXX XXXX Nv XXXX. I went to this dealership trying to trade in my car since I really needed a Family car, I was able to trade in my car and get a new Car, during this time the finance department were trying to get my loan approved mean while my payment of the car I trade in was due, when I spoke to them and asked based on my previous experience they told me we are going to pay your trade in car you dont have to worry you are going to be approved for the new auto loan so I stayed with the new car and they kept my trade in car. This situation happened as my previous experience with the other dealership, they never paid my  trade in car and I was not approved for the new car. I again had to give them their car and take my car back obviously again with a late payment past due and new payment due. This situation affected my credit score bad that I lost 46 point because they kept on running my credit trying to get a bank to approved me and not only that, now those late payments are reflected on my credit and its hurting my situation at this moment. The dealers need to be more conscience Of due to wanting to sell cars so bad, they have no idea how much it hurts peoples credits
when they do this type of actions.

Ive been trying to fix my credit so bad, I been working on my credits spending money to work on my credit and out of nowhere the dealers dont care and they ran your credit with lots of bank, hurting peoples credits of up to 40 points not really carrying about peoples struggles.

I have spoken to the dealers so they can resolve my problems and they just dont want to take responsibility of their actions.

I really need help trying to get this 2 last late payments removed from my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation