Consumer complaint received 2020-11-12
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
The original debt holder, XXXX XXXX XXXX XXXX, mishandled my lease transition information and never updated my lease at the time. I had gotten a job with XXXX XXXX and was moving from the apartment. When I informed the manager, she stated that I needed find someone to take over the lease. I found someone to take over the lease/apartment ; a person/friend named XXXX XXXX. I was to be moving out and spoke with the manager, XXXX XXXX, about the lease update. She agreed to the transition, but needed XXXX information and lease paperwork. We returned the updated lease request. I moved from the apartment later that week and never looked back. Literally YEARS later, I find out that this collection for the ENTIRE lease amount was being sent to collections. I was never notified of the collection, I have zero knowledge of the account or the amount owed. I was never made aware. I believe when the manager could not locate XXXX, they pursued me. I immediately disputed the collection. After investigation, both XXXX and XXXX removed the collection fro my credit profile. XXXX never took it off and time and life dominated my time. I forgot about the collection. A few weeks ago I began looking at my credit profile. I contacted XXXX about the collection. This is where the games and the trash started with the collection agency. The Genesis Credit Management are trying to reset the collection date so they can pursue it for years more to come. I AM QUESTIONING THE COLLECTION TACTICS USED BY GENESIS CREDIT MANAGEMENT COMPANY!!! This is extremely harmful to me and had caused great harm to my life and credit profile. On XX/XX/2020 Genesis Credit Management REMOVED the XXXX XXXX collection account from my XXXX credit profile then immediately the same day put it back on! Genesis Credit Management are attempting to " re-set '' to collection date because it expires in XXXX and must be removed from my credit profile. When this unethical and harassment tactic didn't reset the collection date, on XX/XX/2020 the Genesis Credit Management removed the collection attempt from my XXXX credit profile, but then put it on my XXXX credit profile TWICE and in two different amounts!!! How can they do that?? They placed over $ XXXX worth of bogus collections on my XXXX credit profile!!! Again, they submitted it TWICE in two different amounts, WHICH SHOULD BE CRIMINAL, hoping one the submissions would get a new submission date! This is both illegal and unethical!!! How can a collection agency submit THE SAME DEBT in different amounts??? This doesn't make sense and is illegal!!! XXXX  has since removed one of the collection accounts but the other remains. Neither collection should have been submitted, much less excepted by the credit bureaus. The Genesis Credit Management company blatantly broke the law and violated the Fair Credit Reporting Act by submitting a false debt collection to XXXX. This is against the law and I asking someone to PLEASE look into my complaint. The Genesis Credit Management company must obey the law like everyone else. This game of trying to ruin my credit by maliciously submitting the SAME DEBT in different amount and playing " hot potato '' with collection debts can not continue!!!

Company response to consumer: Closed with explanation