Consumer complaint received 2018-10-07
Company: Google Compare Credit Cards Inc.
State: FL
Product: Credit card or prepaid card
Sub-product: Gift card
Issue: Unexpected or other fees

Complaint:
So what happened was I search on XXXX " XXXX support number '' because all I wanted to do was gain access to permission on my XXXX profile to post advertisements so I could get my music heard by other people through advertising. What ended up happening was XXXX ( and i will attach a Screenshot ) led me in Numbers to what XXXX claimed to be the " XXXX support center ''. The one who I spoke on the phone with claimed to be a representative, he told me in order for me to be accepted and granted access of permission to your admin account from our team ( because XXXX ads involves XXXX to XXXX ads ), we need you to purchase XXXX XXXX cards starting at the small amount of two cards worth {$25.00}. He " checks my identity to see i actually purchased it '' and they said the codes I gave them was in " error ''. That was shortly followed by a " Sir we are truly sorry for the inconvenience of the situation but we need you to purchase ( 4 ) of the XXXX XXXX {$50.00} cards for a total of {$200.00} for validation and security. Now in my mind I'm thinking " this is odd but XXXX  TOP RESULT for " XXXX support '' led me here so it must be legit ''. So I started asking questions and they reassured me at the end of the process I will be directed to their billing department and they would return all of my money as soon as the process is over. They reeled me in by saying " In return of our errors we are willing to compensate you with 2 TB of free storage space for your ads '' which I believe rounded out to be about {$1000.00} ( Complimentary of " XXXX '' ) so as you can guess I was at this point, excited about the free space and actually thought it was a blessing. How gullible So again unaware of what was happening I didn't want to lose the money I had already put in so i continued ... Now after being on the phone for hours and hours it was XXXX o'clock and they said that we could continue tomorrow in that I was already through the first two levels and only two away from the billing department and getting my money back. So eager and a little worried on getting my money back in my account to be honest quite frankly at this point just afraid of losing it, we continued the next day. Now the next day has begun and they have me driving around to many different places to get these XXXX cards for different things that I merely thought was verifications. They swindled me into thinking they were going to give me an extra 20 % added on top of the initial page cards I've given them. Which I thought it was XXXX way of saying " sorry '' for the inconvenience. I spoke to a gentleman on the phone about his mother passing because I brought up XXXX XXXX XXXX and asked him how his XXXX XXXX XXXX was and he told me his mother passed away a year ago and I began to comfort him and he took a pause of silence, noticing I was there to console him and really just BE THERE for him I should have taken that as a sign of him realizing " XXXX  XXXX  we are scamming this kid ''. At least that's what I thought. Long story short they drained me of {$7600.00} and change ... I know what you are thinking what a complete XXXX how did I not know. I keep asking myself that same question. This was my future moving money to pursue my dream in XXXX and I had to start from ground zero at {$64.00} in my bank account. I cried with my entire family. I felt defeated. I was humiliated. I still have all the cards they lead me to purchase, I have the FBI reports I filled out and sent in and documented. I have the complaint referral form for the Internet crime complaint Center. I have the number the scammers called me off of, their emails. But truthfully .... XXXX is the one responsible in my eyes for blatantly advertising a fake XXXX  support number that ruined my life. I need to get my life back. I work too hard to have everything stripped away for just wanting to better my life. Please help me and I will do everything in my power to help you.

Below i will attach the card numbers they had me send to their fake " XXXX  team '' emails..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation