Consumer complaint received 2018-05-10
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
To whom it may concern : I have been a victim of bad lending practices by Specialized Loan Servicing, LLC. I am sending this letter to complain about my bad experience with Specialized Loan Servicing, LLC is holding my home mortgage hostage to force me to pay the additional unexplained total interest charge of {$26000.00} that was added after the date of discharge of the Chapter XXXX bankruptcy.

The original principal balance on my second mortgage loan was {$64000.00} on the date of Chapter XXXX discharged. Per Specialized Loan Servicing, LLC, to date the total amount due now is {$91000.00} and it will  keep increasing if I will not settle the total full amount due. 
When we ( I and my authorized third party person ) tried to settle the second loan mortgage with Specialized Loan Servicing, LLC, they are giving us the run around and indirectly told me reassuring to foreclose my home when the time is right ( my family and I lived in this house since XXXX ). 
Apparently, on XX/XX/XXXX Specialized Loan Servicing, LLC, told my authorized third party person that they never corrected their records to code loan # XXXX as discharged in bankruptcy and made the principal balance to XXXX and remove all interest so the lien amount will have no interest added. Also, they told my authorized third party person that SLS are correcting the error now and said it may take one week approximately around XX/XX/XXXX to show on their system. ( As of today XX/XX/XXXX that correction never took place ). 
On XX/XX/XXXX my authorized third party person called SLS to follow-up about the correction they promised to us, however per SLS, LLC they are still reviewing and its with their dispute department they said to expect an answer by EOB XX/XX/XXXX ( To date as of XX/XX/XXXX that never took place as expected ). 
On XX/XX/XXXX my authorized third party person called SLS and there is no update as expected. Per SLS to  expect a call from SLS manager that is handling the dispute by next day or so. ( SLS never called back my authorized third party person as expected ) On XX/XX/XXXX my authorized third party person called SLS and per SLS they do not have the dispute and they only reviewing my authorized third party person 's complaint that he made against a supervisor for not letting speak to the department handling this. Per SLS I would need to make a written dispute contesting the interest that has been added. Unfortunately we are back to square one! 
On XX/XX/XXXX EOB I have signed the Letter of Dispute requesting SLS to correct and provide me a corrected payoff statements via my authorized third party person fax number. 
XX/XX/XXXX, unfortunately we are back to square one again! Please help! 

I am well aware that once the secured loan has been discharged in bankruptcy XXXX, I am no longer liable to pay the note, however the lien is " enforceable ''. 
However, what I don't understand is that Specialized Loan Servicing is holding my home mortgage hostage to force me to pay the unexplained charges of {$26000.00} which this unexplained interest is growing on the lien itself if I dont make a settlement now. I am not selling my property as my wife and I have XXXX younger children and our concern is with them staying near their schools. I am hoping to save my home as this home is our only asset when we reach our retirement age.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation