Consumer complaint received 2021-07-07
Company: Army and Air Force Exchange Service
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Debt settlement
Issue: Problem with customer service

Complaint:
1 ) Do the United States XXXX XXXX and XXXX XXXX XXXX XXXX have a habit of selling personnel information off to third parties? 


2 ) Do your Staff blow off calls for three years while harassing and ruining permanently XXXX  veterans lives over the last 4 to 5 XXXX  days, 4 to 5 XXXX  days, and 4 to 5 XXXX  days, or 4 to 5 XXXX  and the one I had to apply in a homeless settler?

3 ) do the United States XXXX XXXX and XXXX XXXX XXXX XXXX harass XXXX customers on XXXX Day and XXXX Day when mail Doesnt run? 

3 ) is it a good idea for customer service or just plain operating illegally? Perjured themselves repeatedly? Mock and harass customers further and threaten them with {$10000.00} fines if they dont give you five copies of their signature and medical insurance account information? 
4 ) do you routinely breach people 's information and sell it overseas to threats? You do.

Thats not a question you compromised my credit card six times in two years. Because your managers sat on the labor contract, collected the interest on that labor contract, while employees and customers suffered and had to have all of the day wasted time wasted and have to have the groceries and items checked out multiple times creating multiple errors, backups, and lost wages. 

5 ) does the United States XXXX XXXX routinely take three years to get back on business matters containing financial contracts specifically with fraud waste and abuse? 

6 ) does XXXX XXXX XXXX XXXX take longer than 10 business days to refund a customer 's account properly and legally if not why? 

7 ) Why do you exchange managers lock customers ' accounts from afar and then send them to Ohio and then Delaware when all of them have my correct address, to begin with? 


8 ) why are the United States  XXXX XXXX personnel acting like children on a recorded line when you were addressing them with felony fraud issues? 

9 ) why is it that you have to tell XXXX XXXX at XXXX XXXX for times it is the first time shes heard of it. And why is XXXX have an office and XXXX XXXX does not? 

10 ) Why is XXXX XXXX insulting customers and hanging upon them when theyre addressing felony fraud issues happening at that same store? 

11 ) Why is the loss prevention manager on XXXX XXXX XXXX XXXX threatening customers that are attempting to give him the attorney general of Floridas phone number to address employee management issues.

why would he be threatening XXXX customers? 

12 ) why are XXXX XXXX XXXX XXXX security personnel dressed up in XXXX T-shirts handling official government business? 
I can assure you each of them wanted me to dress for the occasion and then they come out looking the way that they did? 

13 ) why are the United States XXXX XXXXXXXX XXXX XXXX cronies covering for managers defrauding people? 
14 ) why are employees on the phone laughing at customers about not losing their jobs? 

14 ) Why is the United States XXXX XXXX XXXX laughing at XXXX XXXX XXXX XXXX and XXXX XXXX XXXX in worse positions than I am? 


15 ) While having XXXX XXXX XXXX XXXX and the United States XXXX XXXX XXXX repeatedly refused to credit back my account, fill out basic police reports, do routine investigations , Drive across the street, and ask what the deal was? Why? I wouldnt feel like it either if I was that hungover! 

16 ) Do United States XXXX XXXX and XXXX XXXX XXXX XXXX routinely inflate customers ' bills by {$2000.00}? Or is the gift card scam operation on base that lucrative? It certainly seems to be when you charge me {$75.00} a month on goods not purchased. And when your joke of a police force cant even fill out a police report on your out-of-date credit card machines from 1995. 


there are a few felonies in there when you say, sir? 

17 ) Would The United States XXXX XXXX and the criminals operating on base at the XXXX XXXX XXXX XXXX like to continue stressing out and harassing permanently XXXX veterans that shop on base and their families? 

You certainly got enough attention would you care to address any of those issues, sir? 

18 ) with the following person I would like to sign an affidavit to never work in retail or touch customers ' personal information again? 

XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, the Loss Prevention manager. XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX ) why was Mr. XXXX XXXXXXXX XXXX XXXX XXXX  and staff, XXXX months XXXX trying to address fraud issues he was out of pocket covering for his crony friends on base? He stated so on the record. 
21 ) why was XXXX XXXX of the XXXX XXXX covering for all the cronies on base? 
Also unavailable? Is the base commander unavailable? For an entire year? After you return the police report in the mail that was forwarded on to the FBI? 
22 ) How was the commanding officer 's vacation?

Seems when hes not neglecting cybersecurity reports and returning mail, hes allowing Active-duty staff to show up, drunk & out of uniform? 
Or is that part of the operating daily procedure at the XXXXXXXX XXXX XXXX? 

23 ) Were the security squadron was drinking over the holidays when I was getting defrauded by their friends. Do you think they cared while they avoided other active fraud situations being perpetrated by security force personnel and loss prevention manager? 
Or were they that unqualified to begin with that they didnt need to be in a position to start with? 

Are that loss prevention managers and staff feel so emboldened as to threaten XXXX customers? 

Sir, Theres enough on my plate with medical issues I can assure you that I dont need to be fielding the United States XXXX XXXX or XXXX XXXX XXXX XXXX Personnel : Complete lack of professionalism, lack of any compassion and eachs outright, lackadaisical, lazy, greedy and criminally malice attitude to break the law repeatedly By staff granted that unique privilege to even be on base. 

XXXX XXXX XXXX XXXX is an utter disgrace and will close permanently. 

The way that the United States XXXX XXXX treats the community reflects very poorly on their lack of any attention to detail, willingness to defraud the people that have kept XXXX XXXXXXXX and XXXX community safe before these criminals arriving. 

Each of the members of the XXXXXXXX XXXX XXXX needs to be stripped of the rank and removed from duty effective immediately. 


It goes without a doubt that when a store operates illegally in the mall. It closes. 

so shall, XXXX XXXX XXXX exchange close for good. 

A more trustworthy & secure vendor with up-to-date & secure financial transactions. A vendor that respects veteran-owned businesses in the community can be found somewhere else besides the XXXX XXXX XXXX XXXX. 
Anywhere but at The Headquarters In XXXX, Texas. 

That where I requested In the FBI start their raid. Then XXXX XXXX in Ohio and Delaware Good Day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation