Consumer complaint received 2023-05-25
Company: GOLDMAN SACHS BANK USA
State: OH
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Opened account with Marcus by Goldman Sachs on XX/XX/XXXX. 
They offered a {$100.00} deposit for depositing {$10000.00} within a 10 day deposit window ( current balance, which was starting at {$0.00}, plus $ XXXX must remain in the account for 90 days. The deposit window closed XX/XX/XXXX. 
On XX/XX/XXXX the account balance was {$10000.00} which included {$9.00} in interest ). 
Next deposit was XXXX XXXX, 13 days after the " funding period '' had closed. 
Some smaller withdrawls were made, but the account balance NEVER dropped below {$10000.00}. 
Several calls were made and several tickets opened with Marcus. 
Every time we were put on hold and told that the money should be in there soon and we met the requirements. 
Phone call XX/XX/XXXX Online Chat XX/XX/XXXX Tickets opened : XXXX, XXXX Was told by " XXXX '' on XX/XX/XXXX that all previous tickets and calls had been " closed without any notes ''. 
Were told on the XXXX that the money should be in our account XX/XX/XXXX. 



Full terms of the promotion : Offer valid from XX/XX/XXXX to XX/XX/XXXX ( the Offer Period ). 
To qualify for the {$100.00} Cash Bonus ( the Offer ), you must enroll a Marcus Online Savings Account ( Account ) in this Offer at https : //www.marcus.comXXXX  or by calling Marcus at XXXX ( XXXX ) by XXXX XXXX ET on XX/XX/XXXX. Upon successful enrollment, you will receive a confirmation of your enrollment via email or U.S. mail. 
After enrolling, you must deposit {$10000.00} or more in new funds from an external account into your Account within 10 calendar days of enrollment ( the Funding Period ). The Account balance plus a minimum of {$10000.00} in new funds ( the Required Dollar Amount ) must be maintained in your Account for 90 consecutive days from the end of the Funding Period. The Account balance is based on the starting current balance reflected on your account at XXXX XXXX  ET the day you enroll. Once the Funding Period has ended, your Account balance may not drop below the Required Dollar Amount at any point until after the 90 consecutive days have passed. You may make multiple deposits within the Funding Period to reach the Required Dollar Amount. Internal transfers do not count for purposes of this Offer. 
If you choose to enroll a different Marcus Online Savings Account in this Offer, you must deposit {$10000.00} or more in new funds from an external account into the newly enrolled Account within 10 calendar days of enrollment in this Offer, even if you reached the Required Dollar Amount in a previously enrolled account.

The {$100.00} bonus will be deposited into your enrolled Account within 14 calendar days after fulfilling the above requirements. To receive your bonus, your Account must be open and in good standing at the time the bonus is deposited in your Account. The bonus will be treated as interest for tax reporting purposes. 
Offer available to new and existing customers. Each customer is limited to one cash bonus under this Offer. This Offer can only be applied once to an account. If an Account has multiple owners, the Account is limited to being enrolled for this Offer under only one of the Account owners and receiving only one cash bonus. Remaining Account owners may be eligible to use another eligible Account to enroll in this Offer. This Offer may be combined with other promotional offers available to Marcus Online Savings Account customers.

We reserve the right to modify or revoke this Offer at any time without notice. If we determine that you have engaged in or plan to engage in abuse or gaming in connection with this Offer, you will not be eligible for this Offer.

Company response to consumer: Closed with monetary relief