Consumer complaint received 2019-09-10
Company: Bread Financial Holdings, Inc.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Based on

my records and knowledge: Circumstance: XX/XX/XXXX - I
submitted a re-investigation through the Major Credit Bureau, XXXX   COMENITYBANK/VICTORIA for the purposes of debt validation (to ensure accurate amount charged off, and to ensure that this is in fact my debt).

The high balance is showing: $XXXX & credit limit of: $XXXX

Issue: Considering the amount of time this debt has been on my report (over 6 years), I have no supporting documentation in my records to support the validity (proof) of the charged off amount of $XXXX And according to the Fair Debt Collection Practices Act, it's within my right as the consumer to "ask the collector to verify the debt."

Circumstance: Per XXXX   - Re-investigation Results: This item remained unchanged from our processing of your dispute in XX/XX/XXXX.

Issue: No clarification of documentation provided from the 3 major Credit Bureaus or Comenity Bank/Victoria.

Circumstance: As time went on, this item continued on my credit report. I submitted another re-investigation via XXXX in XX/XX/XXXX to attempt once again to verify that correct amount of this debt.

XX/XX/XXXX Results of Re-Investigation from XX/XX/XXXX: Read "This item was updated from our processing of your dispute in XX/XX/XXXX."

Issue: I checked what "update" came from the dispute, and as I reviewed the "Balance History" via my XXXX Credit Report, I noticed that in the month of "XX/XX/XXXX" it has an amount of $XXXX   noted as a payment, on this charged off amount. Based on my recollection, I have made no payment to Comenity Bank/Victoria during that month!

Please explain how this information is accurate? What type of "reporting" game are you playing?

On XX/XX/XXXX I called Comenity Bank/Victoria's on XXXX: I explained to "XXXX" that I wanted to resolve a charged-off account showing on my credit report.

"XXXX" was polite and helpful, and informed he would transfer me to the "Payment Solutions Center" I waited on hold, where 2 minutes later "XXXX" took my personal information and transferred me to another department where Mr. XXXX" took my call.

Issue: Here is where the main issue comes in. Mr. XXXX started again, retrieving personal information to verify MY identity" NOT the account. Mr. XXXX demeanor was short, rude abrasive and simply un-professional, when I asked him questions regarding the actual balance, interest and, simply the validity of the amount that is being reported!

I asked Mr. XXXX is there any way he could send me a copy of the charge-off account so I can verify the entire debt, and Mr. XXXX refused!! The conversation went into a verbal exchange between me and Mr. XXXX. Mr. XXXX   stated; you know this is your debt, as to bait me into compliance to pay a charged-off account that I called to resolve!

Simply put, if you are going to be in business for a company to negotiate with people and money, I would recommend you replace Mr. XXXX with someone who can actually achieve results, when consumers FINALLY call to settle matters that have to DEAL with THEIR MONEY! I DON'T CARE WHAT IS OWED OR HOW LONG IT HAS BEEN, A little more TACT on Mr. XXXX's part WOULD HAVE went A LONG WAY!

This charge off in the amount of $XXXX is scheduled to stay on my until "XX/XX/XXXX" as it appears to me Comenity/BANK is attempting to find little ways to "continue" this charge-off reporting on my credit much longer than 7 years!

To resolve this matter that is long overdue on my part! And in contrast, at this point would be of benefit to this LARGE BANK to resolve this matter in a professional/business manner to have one less "charged-off" account to deal with!

Company response to consumer: Closed with explanation