Consumer complaint received 2023-05-19
Company: JPMORGAN CHASE & CO.
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
I was given the wrong Name and Account Number to deposit a Cashiers Check in the amount of {$13000.00} to a wrong Bank Account in error on XX/XX/XXXX. When notified same day I went immediately back to Chase Bank and notified a Bank Manager as soon as possible who told me there nothing they could do was to have my Bank XXXX retract the payment where I purchased the Cashiers Check. I did that immediately told I had to wait 90 days and was refused assistance on that day also by Chase Bank because oddly the XXXX was closing my Bank Account during the time this occurred which I thought was odd. I have purchased Cashiers Checks before and I have never experienced what I have concerning both Chase Bank and XXXX. I was told to get the owner of the wrong Bank Account with me on line to Chase Bank so they can verify with that person his Name was XXXX XXXX. I received information from Chase Bank who told me the {$13000.00} was placed on a Bank Hold and XXXX XXXX account was being reported as a Scam account. I know nothing about anything of that sort. I left with the only information I was given by Chase Bank desperately trying to get this matter resolved. XXXX XXXX contacted me on or about XX/XX/XXXX and explained he had went into his account about XX/XX/XXXX and saw a {$13000.00} payment in his Bank Account and notified the Bank immediately that he had no clue who I was or why Id be sending him {$13000.00} is probably why it was then being reported as fraudulent activity asking him to call the Fraud Department. Was not such action at all and it caused myself and XXXX harm that should not even escalated to be the extent things are at this time. XXXX XXXX contacted me I then asked XXXX if hed get on a call with me with Chase Bank I believe was the same day he stated yes so I calked Chase Bank on a three way conference call so XXXX XXXX could do the verification allowing Chase Bank to speak to both of us. He did that with me on the call. We got a male on the first call Customer Service Representative who verified who he was speaking to the Chase Bank Account holder was verified as XXXX XXXX gave all his information to the Customer Service Rep then giving that Chase Bank the permission to speak with me XXXX XXXX and verify any information needed on that call by XXXX XXXX told the agent the money is not his he understands it was an mistake he did not know me I did not know XXXX XXXX and he was not taking the money and to give it back to XXXX XXXX and I have had nothing but problems every since trying to get my money back. I filed a complaint with the XXXX Department who again told me to go back to my Bank XXXX where I purchased and do a retract payment because the Cashiers Check {$13000.00} verified by the Chase Bank Customer Representative the {$13000.00} is still sitting in Chase Bank. XXXX said to me come back in 90 days I did and they sent me to the Metro Police Department on XX/XX/XXXX spoke to a Sargent in the Financial Crimes number given to call was XXXX the Officer said this is not a crime and she had no idea why the XXXX after I explained this issue to her stated this is not a crime on either parties is to give back to the person who rightfully should be returned the {$13000.00} belongs to was the same day I was told by her to file a Escalation to Chase and XXXX spoke to XXXX at Chase Bank in the XXXX Department took my Complaint about XXXX XXXX on XX/XX/XXXX Filed Complaint to both Banks and that ref number for Chase Bank XXXX previously I filed a Complaint at Chase Bank with a Supervisor her Name was XXXX gave me a reference number : XXXX Stated XXXX XXXX Account was Frozen and the Money was still at Chase Bank . I called back gave the reference number XXXX gave I was told that was not a Chase Bank reference number and they could not talk to me in regards to this matter. I have done everything to get this resolved and my understanding from XXXX XXXX he is very upset over all of this. Was no way to cause all these problems for XXXX XXXX or myself XXXX XXXX. XXXX XXXX XXXX sent me all his information spoke to Chase Bank on 3 calls while I was on the line with him is for Chase Bank give me back my {$13000.00} yet Chase Bank continues to tell me to do what I have repetitiously done and Chase refuses to return my money back to me without a cause of action they have wrongfully reported about XXXX XXXX and myself XXXX XXXX I purchased the Cashiers Check placed in a wrong account given by mistake and deposited it into the wrong Chase Bank Account # XXXX. You may contact me XXXX. 

Respectfully, XXXX XXXX XXXX

Company response to consumer: Closed with explanation