Consumer complaint received 2019-10-06
Company: ALLY FINANCIAL INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In re : XXXX  : Misreporting XXXX XXXX account balance. Current balance is {$0.00}. 
Misreporting XXXX account balance. Current balance is {$0.00}. Misreporting XXXX account balance. Account balance is {$0.00}. Misreporting Ally Financial payment history and indicating 30 days past due. The account has never been past due. The automobile referenced by this loan is a XXXX XXXX XXXX purchased by XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, Georgia XXXX. Seller presented the automobile as a dealer buy back becasue the engine and transmission were replaced. Dealer presented ( on information and belief ) a fake XXXX Report to induce the sale. Dealer finance manager conspired with an Ally lending manager to obtain financing for a {$33000.00} loan with a @ {$2500.00} deposit at 8.69 % loan rate. FICO at the time was XXXX. Purchaser was later presented a dealer opportunity trade on a current model vehicle with the trade-in offer exceeding the purchase price from XXXX XXXX XXXX XXXX. Upon presenting the vehicle for trade, the VIN was checked and the dealer informed the purchaser " that vehicle can not be taken in on trade '' due to the compromised title. At the time of purchase, XXXX XXXX XXXX XXXX, knew and/or should have known the diminished value of the vehicle was in excess of {$20000.00}. On information and beleif, Ally Financial, in conjunction with XXXX XXXX XXXX XXXX   conspired to defraud the purchaser, to the financial benefit of Ally Financial and XXXX XXXX XXXX XXXX. On information and belief, the Georgia Attorney General opened an investigation on the dealership, but should open one on Ally Financial. 

XXXX is also reporting incorrect public information in re : XXXX and XXXX XXXX ( XXXX XXXX  University ). I graduated from XXXX XXXX  University XX/XX/XXXX. XXXX XX/XX/XXXX, I took a new XXXX position in which my XXXX  school credentials and transcripts were requested. I made notice to XXXX XXXX University to find my account had been frozen. I called XXXX XXXX  University to determine the issue and was at that time, nearly 4 years after graduating, was notified by XXXX XXXX University that there was an outstanding bill due. I inquired as to the basis of the bill and the account manager advised she would have to call me back after researching. After a number of calls back and forth, the University admitted the alleged debt was based upon a class withdrawal. I was able to provide all timely withdrawal forms, but was told they were irrelevant because the University went off the date they withdrawal was processed. I asked why I had not been contacted in the nearly 4 years prior and was told they could not explain that. I advised the University I was not going to be extorted and would file a complaint, however, due to the necessity to have the document for my HR department, I paid the amount. After I paid XXXX XXXX   University the amount they stated was due, they still refused to clear my account and issue my transcripts. Again, I called the University and spoke to an account manager who advised me that I would have to call XXXX and XXXX to pay their fee. Again, the University extorted funds from me by holding my transcripts hostage. As a direct result, the negative public information was posted on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation