Consumer complaint received 2018-11-09
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am not doing this again. I was XXXX around by XXXX board of Directors over a consumer products safety recall and decided to get a new washer because I could not tolorate the situation. I needed a longer drain hose for my XXXX XXXX XXXX XXXX washer and found out there was a safety recall on the washer. I had been emailing XXXX board of directors XXXX around told they sold to XXXX and that XXXX was no longer in the applaince Business. XXXX sent me back to XXXX. XXXX   board of director assigned XXXX and was not resolving recall. I had no way of knowing that Home Depot would charge me for the wrong washer I never received after spend hours the next day in the store to fix this and Citibank N.A. locked me out of the credit card account to cover up with home depot not fixing this for two hours in the store when I got home wanting to know what I was charged for and credited. Citibank made me pay XXXX at the store saying my credit was tied up in cancelled worng order XXXX washer.XX/XX/XXXX home depot delivered defective washer and employee beat my existing gas dryer for saying the control panel was loose on washer delivered. In teas I call Home Depot Corp. XXXX tells me that I can not go anywhere in CA. and avoid XXXX despite what brand applaince. XXXX XXXX at home Depot lies. I received another defective washer XX/XX/2018which is against the law. Citibank N.A. ethic has case numbers and filed complaints. I am not taking any more lies from HOME DEPOT, not more lies. I received no credit and they never paid for my washer and thought they could trick me into signing up my rights as a consumer and carried this scam out with false statements and schemes carried out by Citibank N.A. much like the illegal lock out on the HOME DEPOT credit card account to defraud me as a consumer. I do not have to take XXXX dollars because I made not that I am not giving up my rights. HOME DEPOT store is refusing to give me a non defective XXXX washer that I have been paying for over two months now. This started in XX/XX/2018. It is against the law to knowingly and willfully conspire to deprive any person for the rights. HOME DEPOT and Citibank N. A. are tyring to make me suffer a XXXX. They are aware that I have received two defective washer and could not leave my doctor because of severe XXXX XXXX XXXX over severe consumer abuse and fraud inflicted on me. I have no XXXX XXXX XXXX. They are tryign to keep me upset in tears and pull schemes to cheat me. I have reported this corruption and deceit to various agencies. As well as high ranking officials. The second time they hid the defect which is marked internal because of the severe defect. This is illegal. They are giving consumers known defects and lying. I received and will not take any money from HOME Depot. NO one is stupid enough to take XXXX and pay for a defective new washer and damage to their costly gas dryer. I had no home to live for a year. Various governmental agencies are aware of my frail situation severely abused by Home Depot and Citibank N.A. lying for home depot. Home Depot twist things and given HOME DEPOT   documents to use against me and lie. They told the store I got a free washer when the credit was for the worng washer never delivered. I made note of the defect and damage done on XX/XX/2018 that left me in tears. There are finger prints and other evidence. XXXX  has visited me and returned MS. XXXX HOME DEPOT scam envelopes to pull a fast one on me. I wrote that I am not giving up my rights. I have a right to promptly have a no defective washer and my damage dryer replaced free from schemes to pick of a ill frail person that has suffered non stop. This changes daily due to Ms. XXXX lying and deceit. There was no kind gesture. MS. XXXX will not follow the consumer alws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation