Consumer complaint received 2019-01-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
This complaint is in connection with an unfairly denied credit card application by Capital One Bank. The card is the Venture Rewards Card. 

I have perfect credit based on everything within my control. My credit report is 33 pages long. On 32 of those pages, there is green as far as the eye can see, indicating a perfect record of paying all of my credit card bills and mortgage paymen6ts on time for many years. In fact, over many years, according to my credit report, I've held 32 credit card accounts, many no longer open, some closed and replaced due to stolen card numbers or fraudulent charges etc. But over those 32 accounts, I've had 1,334 monthly opportunities to pay my credit card bill on time. I paid on time and in full in every single one of them- all 1,334. If that were only one account, that would represent over 110 years of perfect payments Similarly, I've held four mortgage accounts in my life ( only one at a time but have refinanced three times. ) Over those four mortgage accounts, I've had 160 monthly opportunities to make an on-time, in-full payment. Out of those 160 monthly opportunities to make an on-time, in-full payment, I'd made 160 monthly on-time, in-full payments. This is essentially one account and represents over 13 straight years of on-time mortgage payments. ( 13 years on the report, plus two additional years of 100 % on-time mortgage payments that did not, for some reason, show up. ) I've held no other loans in my life other than these two types ( credit card and mortgage ), exclusive of overdraft protection that " comes with '' checking accounts. In XX/XX/XXXX, XXXX  made a mistake that caused an unintended, unrequested " loan '' to exist from my overdraft protection. The explanation behind that mistake -- actually two separate mistakes by XXXX -- would require a page and half explanation. But suffice to summarize as follows. I paid XXXX back every dollar that they advanced to me. XXXX itself acknowledges their mistake, finally, and has through its actions, ceased holding me responsible for interest owed on a loan that should never have existed in the first place. However, during the time it took to clear this up with XXXX, basically during the first half of XXXX, XXXX was reporting me as delinquent in paying interest on the overdraft loan -- interest I did not indeed owe. XXXX is trying to clear that up with the credit bureaus ( XXXX  is the one I know about to which it was reported ) but that process takes months. In the meantime, Capital One is still denying me the Venture Rewards until I jump through all kinds of hoops with XXXX over many months to clear up a mistake XXXX made. that was no fault of my own. In any event it is only five monthly periods that XXXX claimed I'm delinquent ( on money that I did not owe ) against 1494 " green '' perfect payments on the other 32 3/4 pages of my credit report. 

I believe this is discriminatory as it is statistically highly likely that Capital One has approved their Venture Rewards card for applicants who have a poorer on-time payment record than myself. I believe also that they are negligently denying me the card as no reasonable person, upon seeing my record of on-time payments, would have any reason to conclude that I was a credit risk.

Company response to consumer: Closed with explanation