Consumer complaint received 2018-07-09
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XX/XX/XXXX, I co-signed on a XXXX XXXX for XXXX XXXX XXXX ( account number according to credit report is XXXX ). As early as the same week two days after we signed the loan application and since then I have contacted XXXX XXXX XXXX   XXXX XXXX XXXX XXXX  XXXX, XXXX XXXX, CA XXXX to try to remove my name from the loan because I was informed by XXXX XXXX XXXX that he couldnt afford the payment as agreed ( I was told that there was a 3 day right to cancel by the dealer but XXXX  did not honor this ). 

Since that time, he had the car repossessed at least two times and the last time was in XX/XX/XXXX. For the entire duration of the time that XXXX XXXX XXXX had the car, he did not have car insurance and I reported this several times to XXXX XXXX XXXX  to no avail ( but this is a contract violation ). 
In XX/XX/XXXX, the car was repossessed and in XX/XX/XXXX, I paid over XXXX to bring the car current and to get the car from the tow yard. Before I was able to obtain the car from the towing company, XXXX XXXX XXXX made me fill out another application ( over one year and a half after the initial application was submitted ) as the co-signer and send in my paystub, id, and proof that I obtained car insurance ( see the attachment ). 

Beginning XX/XX/XXXX, I started making the monthly payments ( this is the 2nd time that I did so ) and I had this car as non-operational with the DMV because I did not need this car. XXXX XXXX was never willing to help me attempt to rectify the situation. They told me that I could not sell the vehicle because both names were on the vehicle but I decided to take this car to XXXX  XXXX XX/XX/XXXX for an appraisal. At this time, XXXX XXXX reported that the car had been in an accident prior to the XXXX purchase of the vehicle ( and this was never reported to me ). XXXX  XXXX stated that because of this, the cars value was {$1500.00}. 

After I took the car to XXXX  XXXX, I contacted XXXX XXXX XXXX to report to them what XXXX  XXXX informed me about the car. At this time, they offered to take the car from me, so I dropped off the vehicle to XXXX XXXX XXXX and they sold it at an auction for about $ XXXX ( this was in XX/XX/XXXX ). 

In XX/XX/XXXX, XXXX XXXX XXXX begin sending me threatening letters and emails ( see attachment of XX/XX/XXXX email ) to sue me for the remaining balance on the vehicle ( the balance was $ XXXX after it was sold at the auction according to a notice that XXXX XXXX sent to me ). Even though I am the co-signer, the notices do not have XXXX XXXX XXXX name and I was even told by XXXX XXXX that I asked them to make me solely responsible for the vehicle balance ( which is not true ). 
In XX/XX/XXXX, XXXX XXXX XXXX reported that I fell behind on the payments on my credit report. When I checked my credit report it indicates that I am behind over {$2000.00} dollars in payments and I have a total balance of {$4200.00}. Even after XXXX XXXX XXXX sold the car at auction, they are still charging me interest. This doesnt seem like fair consumer practices. At this point, should the balance have been sent to collections? 

Also, I have provided XXXX XXXX XXXX with information to pursue XXXX XXXX XXXX as well because this is a car that I co-signed for him. However, notices continued to be mailed solely to me with only my name on it. 
The biggest concerns : are the fact that the cars value was so low due to an accident according to XXXX XXXX but sold for over {$16000.00} according to the contract signed ; the threatening letters are only being sent to me, the fact that I am still being charged interest on a car that XXXX XXXX sold at an auction, and the inaccurate information being reported on my credit report. As of today, my credit report indicates that I am XXXX past due and that the past due amount is {$2900.00}, that the original balance was {$10000.00} and that I owe {$4200.00} ( the attachment from XXXX XXXX sent in XX/XX/XXXX, indicates the balance on the car is {$4100.00} and this was in XXXX of XXXX ). In XX/XX/XXXX, I sent XXXX XXXX a payment of {$100.00} but this has not been applied to the balance. Lastly, XXXX XXXX XXXX even ran a hard credit inquiry for an Installment Loan on my credit report. This inquiry is dated XX/XX/XXXX on my credit report and this was without my consent and I would like this removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation