Consumer complaint received 2023-05-07
Company: Foris DAX, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
After I filed many complaints with contact @ Crypto.com only 8 days after my first transferred money into Crypto, but their reply is the same contract police officer. Which I did ( police report # XXXX ). The police officer as requested crypto to track the money back, but no action from Crypto. I made multiple wiring transfers from 3 banks to Cryptos bank XXXX XXXX XXXX. to my Cryptos wallet address XXXX ( Unique code XXXX ). Then I transfer the {$300000.00} ( multiple times ) to the scammers Crypto wallet address : XXXX. The scammer helped me to trade with XXXX XXXX XXXX downloaded in XXXX XXXX XXXX XXXX XXXX XXXX  is scam App and it has been taken down by XXXX XXXX XXXX  a few months later. The Crypto allows scammer to create wallet might break financial regulations. When I tried to transfer money out, I could not transfer any my money out but they asked me to transfer in $ XXXX ( 40 % of my total assets ) fresh money from my banks. I have contacted my banks in 8 days after the wiring transfer. After my bank requested Crypto to wire money back to me but not reply from Crypto. 

The scammer contacted me via XXXX XXXX mobile phone XXXX XXXX XXXX XXXX XXXX ID : XXXX Scammers XXXX XXXX XXXX ( Mobile App ) maybe XXXX XXXX XXXX XXXX Stop : XXXX XXXX From my banks I transferred into the my crypto wallet ( address XXXX ) I transferred money to a scammer 's wallet ( address XXXX ) XXXX XXXX : WIRE OUTGOING  to XXXX XXXX XXXX for XXXX XXXX XXXX {$3500.00} dated XX/XX/2022 {$6000.00} dated XX/XX/2022 {$10000.00} dated XX/XX/2022 XXXX XXXX : XX/XX/2022 XXXXXXXX WIRE OUTGOING {$260000.00} ( XXXX XXXX XXXX  ) to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX : WIRE OUTGOING to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX on XXXX XXXX, XXXX IRA XXXX XXXX XXXX XXXX XXXX IRA The complaint letter to Crypto as below : Dear Sir/Madam, I am writing to express my extreme dissatisfaction with the lack of assistance I have received from Crypto.com in resolving an issue that has resulted in a significant financial loss for me. As a first-time user, I entrusted Crypto.com with my hard-earned money, and I was shocked to find that I was allowed to transfer a large sum of {$300000.00} to unknown wallets without any verification or authentication process. 
These transactions were clearly abnormal considering I am a new user, and I am appalled that Crypto.com allowed such a significant sum to be transferred without any security measures or authentication checks. I had assumed that Crypto.com would have adequate measures in place to prevent fraudulent transactions and protect its customers. However, I was deeply disappointed to discover that this was not the case. 
Despite my repeated attempts to resolve this issue through your customer support channels, I have received no assistance or support whatsoever. This has caused me a great deal of frustration and emotional distress, and I feel that my trust in your company has been severely betrayed. 
I demand that Crypto.com take immediate responsibility for this issue and provide me with a satisfactory resolution. This includes the following : 1. A detailed explanation of why such a significant transaction was allowed to take place without any verification or authentication process. 
2 Dispute Resolution 2. A thorough investigation into the matter to identify the individual ( s ) responsible for the fraudulent transaction and hold them accountable.

3. A full refund of the amount transferred to the unknown wallets.

4. Compensation for the financial loss, emotional distress, and inconvenience caused by this issue.

5. A formal apology for the lack of assistance and support provided in resolving this issue.

If Crypto.com fails to take responsibility and provide a satisfactory resolution, I will have no choice but to escalate this matter to higher authorities and seek legal recourse. I will also make it my mission to share my negative experience with as many people as possible to warn them about the risks of dealing with Crypto.com.

I hope to receive a prompt response from Crypto.com and a satisfactory resolution to this issue. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation