Consumer complaint received 2020-11-10
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I BELIEVE THIS SITUATION VIOLATES THE LAW AND MY RIGHTS AS A CONSUMER IN BANKING! WARNING : POSSIBLE UDAP! UDAP! UDAP! UDAP! 
I have an account with US Bank that was opened in late XXXX. I began to be charged overdraft fees for absolutely no reason. For instance, on XX/XX/2020, I had a beginning balance of {$810.00} and an ending balance of {$770.00}. The day prior I ended with a balance of over a thousand dollars. I was billed a {$36.00} overdraft fee in the middle. On XX/XX/XXXX, my balance began at {$740.00} and ended at {$660.00}, yet I was charged 3 different overdrafts on that day. This has set the tone for how the bank has treated me, and all in all there were a total of 27 overdrafts on my account at last count. I called in and some of them were removed. Most of them were not. I was told by one rep that I have waived my rights to anymore overdraft reversals and that the only reason I received credits for the ones that were reversed was due to the managers exceptional customer service skills, and that the notes on my account state that I agreed that I would receive no more overdraft reversals. I hung up on that person. I have called in about similar overdrafts that were charged in error, and some of those have been removed, a total of XXXX, I believe. A situation which sparked new overdrafts have caused me to really be concerned with this banks practices. I recently went to a fast food drive in, and knew that my account balance was low, and because I had a friend in the car with me, and didn't want to be embarrassed if the transaction was declined, I decided to call in and check my balance before ordering the food. According to the automated system, I had appx. {$38.00} in my account, which included pending transactions. So, thinking I had that much money, I ordered food in the amount of {$15.00} ( appx ), and then spent XXXX at the gas station. I was charged two overdrafts for those transactions. Given that the bank still owed me for 12 overdraft fees in error, I began calling and trying to get this resolved. While on the phone with the rep today, I was told that my balance when I made the fast food purchase was appx. {$3.00}, and that is why I was charged overdraft. I explained that I had disputed these charges on XXXX XXXX, and explained that they could check their tapes and see that I called in at that time on that date, and was given the balance which included any pending transactions and shared my belief that US Bank must have a glitch in their system, because the rep was reading off my transaction history and balances which contradict what my own statement and mobile app state, and that I was disputing these fees along with every other one, citing that I wouldn't have one if I didn't have the other. I was told that I am not allowed to dispute fees. I was also told that nobody at the bank had access to my account more than three months back, and that there is nothing I can do about it. I insisted that this can not be legal, but I was told again that I have no recourse. This is just one more thing that this bank has done that is deceptive and should be investigated for. If a bank can just charge fees and a consumer has no recourse or authority to dispute charges made in error or from unauthorized charges, then I guess that explains how they make billions in overdraft fees. As soon as I receive my settlement from my civil suit, I am changing banks, and I warn any consumer who want to bank with US Bank to beware. This bank is as dishonest as they come, and they could care less of the impact they have on their customers even when that customer is XXXX and on a fixed income. They have not honored the promotion I signed up for, blaming me of course, and have charged me over {$800.00} in overdraft fees which I believe is excessive and in error and have allowed me no recourse apparently to dispute them. This situation SCREAMS UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! UDAP! 

SCREEN SHOTS PROVE THIS IS RIDICULOUS! IF I DIDN'T HAVE ONE, I WOULDN'T HAVE ANY AND THEY OWE ME FOR 14 MORE BUT I'M NOT ALLOWED TO DISPUTE??? COME ON!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation