Consumer complaint received 2022-08-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OK
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022, Bank of America withdrew {$1800.00} without notification from my saving account. On the description of the transaction, it stated " Transfer to overdrawn related account ''. I called bank of America, and they gave me the run around for hours transferring me from one department to another. Finally, I was able to figure out that it was related to my daughter 's account that was closed without any notification or due process on XX/XX/2022. I opened a checking account for my daughter with Bank of America when she was in high school which she controls by herself, and she is XXXX now and has since opened a savings account on her own with bank of America XXXX My daughter informed me about an XXXX XXXX she got with XXXX XXXX, and they had sent her an overnight check for about {$8900.00} for her XXXX XXXX  equipment. She deposited the check at a Bank of America ATM and two days after, the check cleared, and she tried to purchase the equipment online where XXXX XXXX had directed her to buy the equipments but was unsuccessful. XXXX  reps then told her to go get a cashier 's check from bank of America since the check had cleared and pay it into chase bank account used by the tech company afflicted to them for special equipment discount. 

She went to Bank of America to get the cashier 's check as directed by XXXX rep. She asked the teller helping her if the check she deposited for {$8900.00} did clear and the teller said yes. She asked the bank teller also if it's possible to get a cashier 's check form it and the teller said yes and proceeded to issue her a cashier 's check for {$8600.00} which was the cost of the equipments, and she left the bank and went to XXXX XXXX  and deposited the check. By the end of that day, her checking account suddenly showed a negative balance, and she called the bank and they told her the check she deposited was going to take 5 to 6 business days to clear. She asked them how is that possible, the teller had told her that the check cleared and issued her a cashier 's check against the deposited check, so that means the teller cleared the check without verifying it first. Two days later, bank of America closed her checking and savings account and took all her money totaling over {$6000.00} against the cashier 's check that Bank of America Teller had issued without verification of the check. That's when they informed her that the check was a fraudulent check. She was asked to file a police report and send bank of America all the supporting document to investigate the case. 

On XX/XX/2022 she filed the police report and send bank of America all the supporting document via fax as requested. On XX/XX/2022, bank of America withdrew {$1800.00} from my account and stated that my daughter 's account is related to mine. First, they are supposed to be investigating her case, but they are not because they took all of their money from her and myself because it's been over 90days and not a single correspondence from bank of America related to the case. The teller who issued the cashier 's check without verification is not investigated. My daughter has since lost her job without any unemployment assistance because she willingly quit her job thinking she was getting a new job which all turned out to be a scam. Bank of America made a mistake and issued a cashier 's without verifying the check first for that large amount. 
Bank of America need to return my money and my daughter 's because we rely on the bank to verify a check before clearing it and paying funds out to a customer and that's what most banks will do. Bank of America is FDIC protected and have ruined my family by taking {$8600.00} from our pockets over a mistake that they played a huge part in by issuing a cashier 's check over an unverified check of a large amount of money. I'm a single parent trying to put food on my table, and they can not take from the needy to the greedy. I seriously need my money back, I do not have an overdraft protection over my daughter 's account, and they can't take my money because they think they can.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation