Consumer complaint received 2018-06-08
Company: Credit Bureau Collection Services, Inc.
State: AL
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I'm contacting you in regards to a medical bill that has gone to collections in error and the company is threatening to report this information to the credit bureaus as a result. The medical bill is from a work related injury dated back in XX/XX/XXXX. After I was injured on the job I immediately reported the incident to my supervisor. At that time, my supervisor was the XXXX XXXX XXXX XXXX XXXX meaning she was over all medical billing for the XXXX on my previous job where I worked and where the injury occurred. After I reported the work related injury my supervisor she then stated she would be over to my work area to give me a worker 's compensation form and I would need to get that form in order to see the doctor. My supervisor then advised me to give the worker 's compensation form to the admitting clerk at the Emergency Room, so they would know how to bill the worker 's compensation company. My supervisor also stated that the worker 's compensation form would cover my emergency room visit she, also gave me a incident report form from the incident. After my visit at the Emergency Room I  contacted the hospital call center and requested my billing statement because I haven't received one within a months time. After I made the request to receive my billing statement with the call center. I then received a UB-04 ( Universal Billing Form ) Form in the mail from the call center. The UB-04 form is different from an actual billing statement. You would use a UB-04 Form to file claims with. So, I contacted the hospital call center again this time I requested to speak with a supervisor. I explained to the call center supervisor that I haven't received a billing statement from my date of service from XX/XX/XXXX. I also explained that I worked in the business office where I handle all medical billing inquiries at the hospital location. I proceeded to explain that normally a patient would receive a billing statement within two weeks of the date of the service and I haven't received a billing statement in months. Therefore, I made another request for my billing statement with the hospital call center supervisor. After the request was made I received another UB-04 form later by mail. After several attempts of the hospital call center denying my request for me to receive my billing statement. Several months later, in XX/XX/XXXX I received a collections notice from the emergency room visit from XX/XX/XXXX date of service. The collection notice stated that several attempts had been made by the hospital in regards to them contacting me about my medical bill and I ignored those attempts. The billing statement from the hospital stated, if that amount I owed wasn't paid within a certain amount of time my account would be sent to the hospital 's collection agency. I tried to resolve this issue with the hospital, but everyone I spoke with ignored my response. My account was then transferred to the hospital collection agency where I also sent them documentation showing that I was injured on the job and I submitted documentation of the worker 's compensation information. Once again my request was ignored and denied. Now the hospital has hired another collection company to seek the amount.

Company response to consumer: Closed with non-monetary relief