Consumer complaint received 2019-01-27
Company: WELLS FARGO & COMPANY
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On XX/XX/2019 I decided to open my first business account at Wells Fargo Bank located XXXX XXXX XXXX, XXXX, IL XXXX. I was extremely excited!!! I had all of my business documents ready to start the process. I waited and was met by the banker XXXX XXXX to discuss opening my business account. I provided EIN, Article of Organization and my Identification. My ID and Article of  Organization and EIN had different addresses, so I could understand being alarmed. The banker abruptly gets up without saying " excuse me I need to obtain additional verification " or anything. He took my documentation to his co -worker to view. He comes back with a Secretary of state document in which I already provided a seal document stamped by the secretary of state. I was told I needed to provided additional documentation of address which is understandable. My phone died out in which my bills are electronically displayed. I went to my car allowed my phone to charge and returned and signed in again to be waited on. I saw Mr. XXXX speaking to another worker in which the other worker came over to assist. I stated I originally started with Mr. XXXX and would like to finish. I then met with Mr. XXXX to complete the opening of my case I then provided him with the electronic document on my phone he stated he would like a printed copy of my document. I stated would he like me to go to the library to print out a copy. He then provided me his business card and stated to send it to his email to get it printed. He printed out the XXXX document that clearly specifies my home address to match up addresses. He then abruptly gets up again without any consideration of the customer. I also have a business address that I set up with XXXX because I have a mobile speaking service. I then inquired and asked if everything was okay he Proceeded to state he needed a second set of eyes when clearly the address matches the other documents. At this point I am feeling verify uncomfortable with the opening of this account. I then stated that I wanted everything in the business address for this is my first time and I want to do every thing correct to avoid mishaps in the future legally. He the proceeds to state that he is not a lawyer I can clearly see he is a banker and not a lawyer. This has left me feeling defeated as a young entrepreneur trying to create her business. I wanted to open a business Credit Card but was turned off by this interaction and decided to make my deposit and leave I was extremely disgusted at the way things turned out. I reported this issue to corporate at the Wells Fargo Bank. XXXX XXXX then calls me on XX/XX/XXXX at XXXX and left a message to give him a call. At this point he may have been calling to apologize in regards to his behavior. He then calls again on XX/XX/XXXX at XXXX XXXX I missed the call. He called again on XX/XX/XXXX at XXXX XXXX in which I answered to say that my business address is a XXXX XXXX location. As stated previous I have a mobile speaking services in which I need a business address which is located at the XXXX not allowing customers to have my home address due to the service along with safety issues. I then stated to Mr. XXXX that I would be closing my account in which he responds by saying okay, which let me know furthermore I am not a valued customer at this bank. This was a horrible experience and thought it would be handled at Wells Fargo. I just was wondering does Mr. XXXX take the time to XXXX each business that he opens address or was it just my business. I closed my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief