Consumer complaint received 2019-07-17
Company: Westlake Services, LLC
State: NV
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Termination fees or other problem when ending the lease early

Complaint:
Honor Finance sold me a car with recalls and engine problems. 2 days after I bought the car, my XXXX came.I called the dealership where i got the vehicle from and explained the engine problems and recalls on the vehicle, the dealership did nothing to fix my vehicle and advised me to call the Finance company " Honor Finance ''. When I called to report the XXXX information, they said the dealership should fix it, contact the person who sold you the car. When I contacted the man that sold me the car, ( XXXX XXXX ) he said when the Finance company Honor Finance call me, tell them the car is running fine, he tells me, " just tell them that over the phone, I'll get your car fixed ''. When Honor Finance called me I explained to them the car has trouble and it's not safe to drive. The finance company continue to process my loan and I got stuck with the vehicle for almost a year with major problems and recalls so I reported the company to DMV. After I made my complaint with DMV I called Honor Finance and asked them to pull up the recorded conversation of me 2 days later telling them the vehicle is recalled and not safe, they refuse to pull up ANY recorded conversation, in facts they said they cant find that conversation on file at all, mind you " ALL CALLS ARE MONITORED AND RECORDED " so they say. Come to find out the same car dealership ( XXXX XXXX ) sold another vehicle with problems, to one of my friends so now there's two complaints with DMV from the same dealership I haven't got a response back from DMV. So I made a complaint on the Finance Company, Honor Finance. The company is still under investigation at this point. At some point the XXXX Dealership contacted me and legally advised me to dont drive the car, or bring it in so the DEADLY AIRBAG RECALL can get repaired. XXXX put me in a rental for over 30days, even after ONE recall was repaired, I still had 2 more that needed replacement but no replacement was available. After I got my vehicle back the next recall on my car involved the shifting gears. I was never able to shift gears without a 5 min. Delay. This vehicle was a death trap and a hazard to my children and I from day one. Honor Finance has went out of business for selling fraudulent vehicles to people and processing overly high loans on vehicles with a 10 day shelf life. Westlake portfolio management has taken over the contracted loans. Westlake portfolio management is sending me letters stating that they will close my account if I give them {$900.00} if I do not pay this amount they will contact the IRS and proceed with the full balance which is {$4500.00} I've made several complaints to DMV about this company. Westlake Financial is doing the same thing to me asking and requesting for money or they will send this information to IRS. Please help me I no longer have the vehicle they came and picked it up. I do not want any more letters in the mail I do not want any financial responsibility to this vehicle that I no longer have, that was obviously a problem from the day I got it, I have two complaints on file with DMV about these issues. Iam a single parent of XXXX children. XXXX of my children is XXXX and now I have fallen ill from a XXXX XXXX. I'm beyond stressed and overwhelmed due to the harrassment, I'm even more disappointed that I wasn't getting the proper help I've been searching for to resolve this matter within 3years time span. This needs to end today. Please help me.

Company response to consumer: Closed with explanation