Consumer complaint received 2017-12-03
Company: Veros Credit, LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
I purchased a vehicle onXX/XX/XXXXXX/XX/XXXX, a XXXX XXXX XXXX Vin XXXX, from XXXX XXXX XXXX XXXX, a XXXX, Florida Buy here- Pay here dealer This vehicle was to be financed through .Veros Credit LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Ca. The dealer provided all the financing paperwork. This was the first time in my life I had purchased a car. I have only been in this country for a year and a half. I am from XXXX and my XXXX was not very good. The dealer just printed out the paperwork, he never advised me of any information on the financing of the vehicle. He never went over the truth in lending disclosure He never advised me of the interest rate on the loan I was just shoved all the paperwork and just sign on the signature line. I was only advised to bring the first payment to him in cash and he would then send it to the finance company. Since the purchase the vehicle has never worked and has had extensive mechanical issues. The vehicle had to be returned on two separate occasions on the date of purchase. I was provided with two different loaner vehicles during the first day of purchase. The vehicle overheated twice the first time I took delivery. Within the hour of delivery I had to return it. The engine was running hot and the motor was extremely noisy. I was provided the first loaner vehicle.The first loaner he provided had transmission issues. I was not able to go to work. After a period of several hours the dealer called me to pick up the vehicle I purchased. It was supposed to be repaired. At that point I was headed to my work and the vehicle again acted up. This time the temperature gauge was indicating the motor was getting hot and was noisy. I immediately started back to the dealer, but was unable to make it back, the car broke down within about 1.5 miles from the dealer. I had to call the dealer to pick up the car, a person working for the dealer came and drove the vehicle back, we could not exceed 15-20 miles an hour, the vehicle had to be stopped several times due to the overheating. The vehicle was blowing out white smoke ( the motor had blown a head gasket ) from the exhaust.I was told the motor need work. After reaching the dealer I was again provided another loaner, was told they would check the car out and get back to me. To this dateXX/XX/XXXX, I have called the dealer 4-5 times, each time it has been a run-around. He has gone as far as telling me that his mechanic was not working the week of XXXX. I have never been called to pick up my car. As a result of these issue I even lost my job for failure to be on time and failure to report to work. The vehicle I purchased has been at the dealer since the day I was supposed to take delivery.. I only had the vehicle for only 4 hours of use. At this point I will not be accepting or purchasing any vehicles from this dealer. The dealer has advised me I will be responsible for still paying the loan and I have no recourse. I called and notified the finance and the stated I was stuck with this car and that they were unable to do anything to help me out. They told me that if I did not make my first payment that they would repossess the car, sell it at auction and I would be responsible for the balance if any after the sale, they advised that the dealer should have gone over the financing paperwork and could not help me at all. 
I feel the dealer committed fraud by not advising me the details concerning the financing and interest rate or shown me the details of the financing as well as the truth in lending and interest rate. Now he is refusing to release my deposit and that I have lost all my money. The dealer has acted in bad faith, knew of the issues ofthe car and stuck me with a bad finance company, I have field complaints with the state of Florida as well. I am hoping The CFPB can help me with the finance company since the financing of the vehicle was mis-represented to me and the finance company is refusing to help.

Company response to consumer: Closed with explanation