Consumer complaint received 2019-12-03
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XX/XX/2019 - had to quit my job to be an at XXXX  XXXX  for my mother-in-law. We are down approx. {$2000.00} of income. During the transition of closing my mother-in-law 's house and expenses to make her comfortable to live at our home, I got behind on payments. Our mortgage is with Wells Fargo Bank and our monthly payment, is approx {$1900.00} per month. 
In XXXX, I did speak to Wells Fargo, and got approval to pay {$2400.00} per month to catch up. However, {$2400.00} has been tough to do trying to catch up. I was able to do it for 3 months, and in XXXX, with electricity rates as high as {$360.00}, I got behind again. 
I tried to split the payments, but then Wells Fargo started returning the payments because it was not the full amount. 
2 weeks ago, we started getting notes dropped at our door and texts from people saying " call me '' with their names & numbers. Even had a letter put on our cars and a post-it note attached to the brick of our home. One of the people that texted me, I responded asking what this was about and he said our house is in foreclosure! No notification from Wells Fargo. I immediately reached out to Wells Fargo, and was given XXXX XXXX, a Home Preservation Specialist ( XXXX ) XXXX information. She basically told me that we owe {$10000.00} and it will go into auction on XX/XX/XXXX and I guess on XX/XX/XXXX, will have appraisers coming or something like that. I explained what is going on and she mentioned that I'd be up for hardship. But it would have to go into evaluation, and my options are foreclosure, quick sale or to bring the mortgage current, would have to do a loan modification based on affordability, combine with 30-40 years and a flexible interest rate, versus the set rate that we have now. In other words, we may end up losing the house, because some of the months could end up being really high. As requested, I submitted my husband 's W2 form & 2 recent paystubs and was told we would be given a quote in 7-10 days. She told me I could log into my account, to check the status. On Friday, I logged in, and no updates have been made. So I spoke with her, and she said that it is up for evaluation. 
Yesterday, XX/XX/XXXX, I sent XXXX an email, requesting an update, since the information, online, has not been updated. Got a return response that she will be returning to the office this morning. Still no updates on line, and as of XXXX, no email or phone call back. 

This afternoon, I reached out to an attorney, and he let me know, that the best thing that the lender SHOULD do, is due a " back due pay '' where the behind payments would be just added to the end of the loan. I have already explained to my attorney, as well as XXXX, that we have no problems continuing on with the current payments ; just having problems with the missed payments. 

In the month of XXXX, I paid {$1000.00} the first of XXXX, and {$1400.00} on the XXXX of XXXX. On XX/XX/XXXX, I sent a check for {$1900.00} Today, there was a letter from Wells Fargo, with my {$1000.00} check, saying that can not accept payment, which now makes me further behind. I'm sure I will be receiving the {$1400.00} & the {$1900.00} checks soon. Which will now make me 5-6 months behind. 

My attorney advised me that Wells Fargo will more than likely not offer the " back due pay '', since all XXXX said that could happen is the quick sale, foreclosure, or IF approved, the loan modification. It's a shame that they would not even offer the back due pay, since we are able to continue the {$1900.00} per month payment. 

We are now forced to file bankruptcy for the automatic stay. My attorney suggested, since WF is not giving me appropriate options, that I go ahead and file with the CFPB, to be sure to let you know that WF is not working with us, to help us to stay in our house. Only to put us in more of a financial situation, that even if they allow us to modify our home, it would still put us in a financial bind. 


I just got off the phone with my lawyer, and he let me know that more than likely Wells Fargo will not want to work with me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation