Consumer complaint received 2017-11-26
Company: I.C. System, Inc.
State: ID
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On or about XX/XX/XXXX/XX/XX/XXXX we canceled our account with XXXX XXXX XXXX. I had signed a Monthly Service Plan that had a monthly term agreement and per page XXXX of our agreement stated : " no early termination fees are due if the agreement is terminated for services purchased on a month-to-month term. '' In XX/XX/XXXX I received a letter dated XX/XX/XXXX that our services were disconnected with a final balance of {$96.00} which may include equipment charges. When I called to let XXXX know I purchased all the equipment, they stated that the balance was for a termination fee. I stated that I did not have a termination fee on my contract and the representative let me know that the charges would be taken off. 

In XX/XX/XXXX, I received a letter dated XX/XX/XXXX, that stated we owed a balance of {$96.00} and that our account would be turned over to a third-party collection agency if we did not take immediate action. I called the XXXX XXXX Collection Department on XX/XX/XXXX and spoke for 25 minutes a representative named XXXX who stated that I owed the amount for an " early termination fee for canceling before XX/XX/XXXX. If had canceled after that month I would not have paid the fee. '' I let her know that I had a contract that stated that I would not have to pay the fee. She agreed to send me their electronic copy of the contract and that I could call back the following day. 

On XX/XX/XXXX at about XXXX I had multiple conversations with the collections and billing departments. Although I had a copy of the agreement that was sent by the previous representative on XX/XX/XXXX that stated I did not have to pay a fee, the billing supervisor ( ( I believe the name was XXXX ) stated that " it does n't matter what the contract says, you must pay a termination fee. '' When I asked if he had a copy of the contract to look at, he said no and that they were not given access to see it. When I asked him if I could send the contract to him as it was sent to me by the XXXX representative, he said there was no place to send it and restated " it does n't matter if you have one or who sent it from XXXX, I am required to collect the amount. '' After about an hour our phone line was disconnected. 

I believe it was on XX/XX/XXXX, that I called again and was routed to a phone number for the legal department. The number was not working, so I called again and after numerous calls again with billing and collections, I was routed to the Loyalty Department. After a conversation with the representative ( a woman ), she stated that she would be able to waive the termination fee within 3-5 business days. She also stated that " we do n't have to let billing know '' and gave me a ticket for reference # XXXX In XX/XX/XXXX I received a letter from IC System ( debt collector ) XXXX XXXX XXXX XXXX XXXX, MN for the collection of {$96.00}. I described the situation to the collector representative and they stated that I could pay off an amount of {$67.00}. I refused the payoff amount as this should not have gone to a collection based on the contract I signed with XXXX as well as the final resolution of XXXX Loyalty department. The representative stated she did not have a contact at XXXX to verify and that I could send the details to the collection agency. I sent a description of the events, along with a copy of the contract in XX/XX/XXXX. 

My XXXX credit alert monitor has not notified me that my account has now been picked up by yet another collection agency. XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX, FL XXXX At this point, it appears that I will have to discuss the situation again, and likely have the account continuing to bounce from one agency to another until I yield on a bill I should never had been charged for or hopefully have the CFPB step in to help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation