Consumer complaint received 2021-02-08
Company: JPMORGAN CHASE & CO.
State: UT
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
JP Morgan/Chase Bank has stolen {$100000.00} from my savings account, and it has been over a month that I have been trying to get it back. No one should ever have to go through this. The amount of stress this has caused me and my family is not acceptable. Below is a condensed version of the calls made and what I was told by Chase employees. I do not know what else to do. It is not acceptable that it take this long. 

On XX/XX/XXXX, I opened a savings account. I transferred {$100000.00} from my checking account into the new savings account through the Chase online banking app. The next day, I was locked out of my online banking app. I called Chase, and the restored access to my online banking app, but the $ XXXX was gone. 
I was told that I would need to go to a Chase branch and show 2 forms of ID to unrestrict my account. 

On XX/XX/XXXX, I went to the Chase branch in Washington Utah to get account unrestricted. They were only taking appointments, and could not get me in until the week of XXXX XXXX. We were in the process of moving, and would not be in town during that week. So the appointment was scheduled for XX/XX/XXXX at XXXX. When I showed up, the account that I had opened, had been already closed by Chase. A Chase banker ( name omitted ) opened a new savings account with directions for the money to be put back into that account. She gave me a number to call the next day, which I did. I was informed on this call that my money was sent as a {$100000.00} cashiers check by XXXX to a house that I no longer live at. According to the tracking # it was delivered on XX/XX/21 on the porch of this house. I was never informed that they were going to do this, or I would have said absolutely not! I asked that they put a stop payment on this check. They informed me that they could not put a stop payment for 10 days. And that I would have my money back on XX/XX/21. 
I then called Chase banker ( name omitted ) on XX/XX/21 at Chase bank in XXXX XXXX and left a message. I called her again on XX/XX/21. She called me back morning of XX/XX/21. I explained what had happened. She looked into it and called me back that afternoon and said I could file a Declaration of Lost Cashiers Check that would need to be notarized. I went to the Chase branch in Washington, Utah, and signed the forms, and they were faxed. 
XX/XX/21 Still have not seen the money deposited back in my account. I went back to Chase branch, and spoke with the branch manager. She said she will get this taken care of. I am sure she has spent numerous hours on hold, trying to rectify Chases mistake, and resent the forms several times, but still nothing in my account. 
On XX/XX/21 XXXX I spoke with XXXX, who said my money would be returned to my account in 2 business days. 
XX/XX/21 XXXX Money not there. Called and talked to XXXX at Chase toll free number. He redirected me to XXXX a supervisor. Connection was poor, got disconnected. I called back and requested a supervisor. Talked to XXXX, an account supervisor. 
At XXXX, XXXX a supervisor called me, said he is escalating this. Should hear from them today or tomorrow. Said 2 business days to get . 

XX/XX/21 XXXX talked to XXXX . He says that I need to file a Lost Check Affidavit, which was already done, 4 times. Fax to : account closing team XXXX. Then called my branch manager. She said she had already done this 4 times, and has confirmation of receipt. 

This is only a summary of the amount of calls I have had to make.

Company response to consumer: Closed with monetary relief