Consumer complaint received 2017-12-05
Company: Navient Solutions, LLC.
State: MI
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Sent via email XXXX Ombudsman XXXX Loan Forgiveness & Public Service Loan Inaccurate Information Date : XX/XX/XXXX To whom this may concern : Please, help me with this, I have been unsuccessful in my own attempts to get this resolved. For years I have been given incorrect information regarding my principal debt. I went back to school to obtain a degree in XXXX  XXXX  with the guarantee that I would have {$17000.00} forgiven under XXXX Loan Forgiveness ; after completing 5 years of XXXX XXXX XXXX. 

I also have been told by multiple serving banks that I qualified for Public Service Loan Forgiveness and uploaded all required documentation to their websites as instructed. I made every effort to comply with the rules and regulation for both XXXX Loan Forgiveness and Public Service Forgiveness. Alarmingly, each time a new servicing agency takes the loan it is their advice I follow, and it seems as if I am constantly being improperly advised. Nothing has ever been forgiven and apparently at no time have I been on the right payment plan. For years I was under the impression that my loan would be forgiven in XX/XX/XXXX.  Within the last 48 hours I have been informed that was never true either documentation was never sent to XXXX nor was I ever on a qualifying service plan. I am shocked and frustrated to say the least. 

I need some help to correct this wrong, and everyone seems to be pointing the finger at someone else. I should not be penalized for the financial institutions giving incorrect information. I am a XXXX XXXX XXXX XXXX XXXX. I have not been on a vacation since XX/XX/XXXX. In XX/XX/XXXX, after my XX/XX/XXXX car was no longer driveable I was forced to buy a used XXXX XXXX XXXX ( XXXX XXXX rated it most reliable ). Today that car has just over 300,000 miles and is slowly breaking down ( alternator, water pump ). At some point enough is enough. Im almost XXXX, a XXXX survivor and have little desire to live this way and pay off a student loan until the day I die. 

My XXXX Loan Forgiveness in XX/XX/XXXX for {$17000.00} + interest from XX/XX/XXXX should be credited. ( It was faxed by loan servicing agent on XX/XX/XXXX ; stamped received XX/XX/XXXX XXXX XXXX ) I want a reasonable credit for the good faith payments made under Public Service Loan Forgiveness to apply for the period in XX/XX/XXXX, beginning after the {$17000.00} + interest should have been credited. 

Each time that XXXX switched servicing bank I was required to upload NEW documents. It seems as if My Eligibility dates have been whimsically changed. Even XXXX has been contradictory with their advice ; facts ; eligibility dates and plans. I feel that I am a victim of either incompetence or data entry errors, at its best. 

Please see my breakdown below : Current principal {$30000.00} - {$17000.00} = XXXX interest ( {$4200.00} est ) = XXXX balance if corrected in XX/XX/XXXX.

Next take XX/XX/XXXX corrected balance {$9200.00} and subtract 89 payments of {$250.00} = {$23000.00} and my loan should have been paid in full. 

***I have overpaid in excess of {$10000.00}. Please let me know how we should proceed. 

Thank you in advance for your time and help attachments : 1 - XX/XX/XXXX, XXXX Forgiveness Received by Bank and time stamped 2 - XX/XX/XXXX NO Student Loans received/disbursed 3 - XXXX Contradictions 4- XX/XX/XXXX, Forbearance

Company response to consumer: Closed with explanation