Consumer complaint received 2018-06-07
Company: WELLS FARGO & COMPANY
State: AL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I bought 4 concert tickets from XXXX XXXX through the internet online and put the charge of the tickets on my Wells Fargo credit card on XX/XX/XXXX. The purchase was for a concert scheduled to take place in XXXX Alabama on XX/XX/XXXX. I found out the tickets had someone elses name on them. I was not happy with this fact and so I filed a disputed with Wells Fargo within an hour of the original purchase. The price for the tickets was {$230.00}. Again, I filed a dispute within the hour with Wells Fargo told them I did not want the tickets do not pay the merchant let them sue me I would take responsibility. They initiated an investigation. The concert was mind you around 3 weeks away so I let them know that time was of the essence. If they weren't going to allow me to reverse the charge then I needed to know before the concert. With the concert nearing approach and the investigation not yet completed I ended up purchasing 4 other tickets through XXXX XXXX for my wife and two friends. I did this a few days before the concert when me and my wife through a number of phone calls found out that Wells Fargo failed to initiate contact in a timely manner with the merchant. It was an undeniable fact that the investigation would not be complete until after the event. This was due to the untimely nature that Wells Fargo initiated the investigation. I found out that Wells Fargo failed to initiate contact with the merchant until a week or two after the concert. On XX/XX/XXXX or XX/XX/XXXX I found out that Wells Fargo put the charges back on my credit card. The merchant is not authorized to do business in Alabama. I fact checked this information with the Secretary of State and let Wells Fargo know that during the investigation and before the concert took place. I was willing to deal with the merchant directly and let them know that I was not willing to complete the purchase. For informational purposes I can tell you that I actually disputed it directly with that merchant on the same date I initiated the complaint with Wells Fargo on XX/XX/XXXX. The merchant immediately ceased contact with me and informed me that it was a matter between me and my financial institution. I would like Wells Fargo to refund the {$230.00} back to me and fail or refuse to pay this merchant. This merchant is not authorized to do business in Alabama, and I will gladly take responsibility directly with the merchant and let them try and collect the money from me. I have had an account with Wells Fargo or the previous financial institution they inherited since XX/XX/XXXX. I do feel that Wells Fargo has not listened to what I want to see happen in this particular situation, and I am not very happy with Wells Fargo. I as a consumer should be able to dispute the transaction. Wells Fargo 's actions in regard to my initial dispute were not initiated in a timely manner. Because of this I have suffered damages in the amount of {$230.00}. By placing the charges now months after the concert took place it is impossible for me to utilize the product that I purchased. The purchase can be rightfully rescinded since the purchase occurred in Alabama for an event that was to take place in Alabama, and the merchant in question was not authorized to do business in Alabama. Therefore I had an unequivocal right to rescind the purchase. Wells Fargo failed and continues to fail to recognize me legal rights in regard to this particular situation and are wrongfully charging me for the amount of {$230.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief