Consumer complaint received 2017-06-18
Company: Oakridge Direct Solutions Inc.
State: PA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Since XX/XX/XXXX, we received collection calls from Oak Ridge Direct Solutions in XXXX, NY for XXXX. We have repeatedly told the company that she does not live here. They did not stop calling and sometimes called three to four times a week with real people and robo calls. The company has a blocked number that does not show up on our call logs from XXXX but is evidenced by our caller id as coming from XXXX XXXX The number shows as XXXX. <P/>On XX/XX/XXXX at XXXX, we received yet another call from the company as evidence by my caller ID. It was a robo call and again asked for XXXX. I listened to the call and called the company back. My call was answered by an employee named XXXX. My first question was, what do I have to do to make you stop calling. He replied that he would not stop calling. Then XXXX said something about XXXX and I said that I was not XXXX. He then asked who I was and I identified myself. He then rattled off my husbands name, address, age and social security number. When he said my husbands social security number and age, I was flabbergasted and scared. I immediately asked him if it was us or XXXX that he was calling for but could not get a word in edgewise. He started yelling and saying to have my lawyer call and he couldnt talk to me. He stated some statute or other and hung up. I called back several times to say who was the name on the debt collection because of him having my husbands social security number and age upset me very much. He kept hanging up on me and would not answer ; which finally I cursed him but he hung up. He did say that the calls were being recorded and I hope for my sake they were. I was never given the company name and address or any other information. <P/>I called the next day and spoke to a woman employee of the company and told her what had happened the day before with XXXX. She said that she would bring this to her managers attention. <P/>Needless to say this does nothing to reassure me about XXXX having my husbands information, especially my husbands social security number. I do realize that these types of companies have access to this information, however, I can take a real good guess that it is against the law under the New York Fair Debt Collection Practices Act of XXXX and they are not permitted to research peoples information that have nothing to do with a debt that they are handling. <P/>I am also sure it is against the law to give me my husbands social security number since he may not have wanted me to have it and XXXX had no permission otherwise. <P/>Now, XXXX, as their employee, has caused us untold XXXX and emotional distress ; not to mention the harassment that we have suffered for the past 16 months as he was the major caller to us. I suffer from XXXX and this has made things harder for me since XXXX has pulled my husbands social security number which caused intentional infliction of emotional distress. I am sure that my reaction does not surprise or astonish you in this day and age of so much fraud that is ruining peoples lives. <P/>On my end, I immediately put a fraud alert on mine and my husbands credit report and immediately signed up for the only membership in XXXX that we could afford ; which is now putting an extra expense on my budget since both my husband and I are on XXXX XXXX XXXX. <P/>In my letter to the company dated XX/XX/XXXX, sent regular and certified mail, I put them on notice that their recordings of my conversations are to be preserved as evidence in case of future litigation. The New York XXXX Court, in XXXX v XXXX XXXX XXXX XXXX ruled that " [ o ] nce a party reasonably anticipates litigation, it must suspend its routine document retention/destruction policy and put in place a litigation hold '' to preserve evidence. Also, Im going to guess again that under the Fair Debt Collection Practices Act of XXXX, it is against the law that if they have litigation pending against this XXXX, that they should not be calling her in the first place. <P/>The company has not responded but according to the United States Postal Service, the letter was delivered on XX/XX/XXXX. <P/>Under the New York Fair Debt Collection Practices Act of XXXX, if a debt collector is found to have violated the FDCPA, the consumer is entitled to receive {$1000.00} in statutory damages, plus any actual damages that they have suffered, including emotional distress. I am considering litigation towards this company. <P/>What are our rights for compensation under your statute for not only the scare of illegally obtaining my husbands social security number but the stress that this whole thing has put us under as well as the financial expense it is now causing us?

Company response to consumer: Untimely response