Consumer complaint received 2019-08-09
Company: Ocwen Financial Corporation
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have made multiple attempts with Ocwen/PHH to correct the violations of the Fair Credit Reporting Act ( FCRA ) and the Real Estate Settlement Procedure Act ( RESPA ). I have sent in Notice of Error, Qualified Written Request, and also disputed with the CRA and no resolution has occurred. 

CRA 's I have submitted a dispute to XXXX XXXX, and XXXX. I received a response to the dispute by XXXX  Confirmation Number XXXX and when I used the link to view the response, I was advised that I had to call XXXX to confirm my identity. When I call I have held for 45 minutes and still no response. XXXX  will not allow me to check my status online and also has a horrible wait time to call in. I have not received a response from XXXX. 

OCWEN/PHH Violations During the complaint process, a update was performed XX/XX/XXXX where the credit reporting was updated from " Account Transferred 30 days late '' to " Closed 30 Days late ''. I received a written response through a CFPB complaint that my credit reporting has been suppressed. As of XX/XX/XXXX, my account is reporting " Closed 30 Days Late ''. Overview of violations that Ocwen/PHH have violated : 12 U.S. Code 2605 - Servicing of mortgage loans and administration of escrow accounts Violation 1 - ( b ) Notice By Transferor of Loan Servicing At Time of Transfer. Transfer shall be made to the borrower not less than 15 days before the effective date of transfer of the servicing of the mortgage loan. Ocwen/PHH did not provide notice to us about the transfer. We found out that our account was being transferred on XX/XX/XXXX when we attempted to make a payment. At that time, no channel to make the payment was available. We were advised that the was a system problem with the transfer and our payment could not be accepted. Then on XX/XX/XXXX. Ocwen reported our account as transferred 30 days late. 
Violation 2 - 12 U.S. Code 2605 - Servicing of mortgage loans and administration of escrow accounts | U.S. Code | US Law | LII / Legal Information Institute ( d ) Treatment of loan payments during transfer period During the 60-day period beginning on the effective date of transfer of the servicing of any federally related mortgage loan, a late fee may not be imposed on the borrower with respect to any payment on such loan and no such payment may be treated as late for any other purposes, if the payment is received by the transferor servicer ( rather than the transferee servicer who should properly receive payment ) before the due date applicable to such payment. Based on information that I have gathered, the effective day of the transfer was XX/XX/XXXX and the 30 days past due was reported on the XX/XX/XXXX. 

Violation 3 - 12 U.S. Code 2605 - Servicing of mortgage loans and administration of escrow accounts | U.S. Code | US Law | LII / Legal Information Institute ( 3 ) Protection of credit rating During the 60-day period beginning on the date of the servicers receipt from any borrower of a qualified written request relating to a dispute regarding the borrowers payments, a servicer may not provide information regarding any overdue payment, owed by such borrower and relating to such period or qualified written request, to any consumer reporting agency ( as such term is defined under section 1681a of title 15 ). I was notified of the negative/inaccurate reporting as of XX/XX/XXXX. I promptly notified Ocwen/PHH of the error and asked for correction. A correction was made on XX/XX/XXXX that changed my reporting from Transferred 30 days past due to Closed 30 days past due which caused my credit score to decrease by 12 additional points.

Ocwen/PHH lack of knowledge on credit reporting is impacting my credit and jeopardizing my job. I have made several attempts to correct this issue. I am requesting that my credit is corrected no later that XX/XX/XXXX. For Ocwen/PHH to meet that deadline, a correction must be submitted through XXXX. Based on the Credit Reporting Resource Guide, Account XXXX should be reported as Account Transferred and CURRENT. 

Please feel free to reach out to me with any questions or concerns. If Ocwen/PHH Credit Reporting team does not know how to correct the credit, I recommend that they reach out XXXX, XXXX, and XXXX  today to ask for assistance in correcting the inaccurate credit. In addition, I am sure that I am not the only customer that has been impacted by Ocwen/PHH unfair and deceptive practices. In addition to correcting my account, a review of all impacted accounts need to be conducted and corrections need to be made.

Company response to consumer: Closed with explanation