Consumer complaint received 2021-02-25
Company: EQUIFAX, INC.
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Previous CFPB dispute : XXXX I put in the same exact dispute information to Equifax over incorrect or fraudulent addresses on XX/XX/XXXX, XXXX. The resolution was that they were to be deleted I had called in to Equifax before the 10 month about it, they asked me the security questions that was on my profile. He then put in the same dispute as well after he told me he couldn't go in automatically and delete it himself. On XX/XX/XXXX. The resolution was to have those address deleted. Today is the XX/XX/XXXX. I called in again since now it has been well over 30 days to delete those from my account. I answered the same security questions and didn't pass even though I was looking dead off at my online credit report as I normally do when dealing with Equifax. She tried to tell me and then deny that she had asked me a so called security question that did not even pertain to my credit report over asking me if I ever had another credit card in the past even when I listed to her what all CC accounts I had. I had listed the credit limit and the monthly payment. She then tried to tell me that I needed to send in a copy of my id and social security number. I told her they had it already on file. She then asked me when I sent it in. Told her I couldn't remember since it was such a long time ago when I sent it from this exact address. She then replied instantly it wasn't on file ( Doubt she even looked being that quick ). I am tired of fighting with Equifax every time I turn around. They are the worse company to work with and they do not abide by government laws. They are outsourced to the XXXX when they should be American based!!!! All I want them to do is update and DELETE those addresses from my credit report!!! 

Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response Thank you for submitting your complaint through the CFPB Complaint Portal. In your complaint, you indicated that there were inaccurate or incorrect items reporting on your credit file. Unfortunately, we are unable to proceed with an investigation of the concerns raised in your complaint because we need additional information. Please be specific with your concerns by listing the account names, numbers, and the nature of the dispute. Please provide the requested information to Equifax XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXXXXXX XXXX, GA XXXX. If you have any questions or require additional information, you may contact by calling a Customer Service Representative at XXXX. 

I sent in a copy of my ID & SSI card to this address right along with 1st and last copy of my disputes. 
I called into your company today on XX/XX/XXXX according to your number above & they are now telling me there is no such address listed. 
Now I have my information floating around to XXXX knows where!!! Find it!!! 

Remove these address from my account according to copy of disputes which matches my screenshot sent through this site!!

Company response to consumer: Closed with explanation