Consumer complaint received 2023-09-25
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Foreclosure

Complaint:
I am very concerned about the recent withdrawal of my application for assistance, the wait that I am going through because no one there at SPS does not understand where I am coming from. SPS wants me to accept a repayment plan that is outrageous, and I simply can not afford. I would like to know where your numbers came from and what factors you base your numbers on, it seems to me that this repayment plan is set up for me to fail, if this is based on my income only, then you're wrong, you ignored the big picture and came up with a plan that no one could keep up with unless they have a high paying position. One of the factors you are ignoring is my income, it dropped since I lost my job and this repayment plan appears to be based on income that I no longer earned, you also ignored my expenses, especially my medical expenses. For the sake of repeating myself, I am going through some serious XXXX XXXX, if you don't believe me call my XXXX  in XXXX, Michigan, his name is XXXX XXXX. Starting next week, I must go through some serious testing which stresses me out because I am afraid of the results. My XXXX has weakened, and my blood flow has decreased to a low level. I would like you to listen to what I am saying and please come up with a plan as soon as possible because I am XXXX XXXX XXXX and should not be going through this again and again. I have been late since 2004 which could not be helped because I had my first XXXX  XXXX XXXX and XXXX XXXXXXXX. I hope this email gets your attention to do something fast. I do not understand several points that concern me terribly, you are setting me up for foreclosure and I am worried sick about the outcome of my mortgage crisis : We are struggling now because I am sick with COVID, been sick for XXXX weeks and it's taken its toll on my mortgage payment and other bills. My income has dropped considerably, and you structured a repayment plan that I simply can not afford, you have not provided me with any new offers, and you have declined every policy that you have to help people who are struggling. Why did you withdraw my application for assistance, I don't get any answers, all I get is the same mail every day telling me I have to wait 30 days for an answer. So many 30 days have passed since my first email to you, all you do is send the same repetitive messages to me, I do not see any offers for me to keep my home. I have serious health issues and I wish you would take that into consideration because reviewing my mortgage. We need to resolve this as soon as possible ; I am so afraid that you are going to begin foreclosure proceedings against me while I am very sick. Can we work out some payment arrangements such as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  It's going to take less than 4 months to catch up my mortgage, I am going to apply for covid assistance, it has again impacted my mortgage on a serious note. 

Please let me know what you think. I want to avoid foreclosure while suffering from covid, it's been horrible, and I appeal to you to look at this seriously so we can resolve this as soon as possible. 

XXXX I am filing more complaints against SPS because of the unfair treatment I received in setting up a repayment plan that I can not afford. The payment is too high and it not based on my current income and expenses, they also ignored my serious health issues. 

You can submit a complaint about a financial product or service to the Consumer Financial Protection Bureau ( CFPB ) 1. The CFPB collects consumer complaints about mortgages, credit cards, bank accounts, student loans, and more. They will send your complaint to the company and try to get a response from them1. 
You can report a mortgage company for discrimination to the Department of Housing and Urban Development ( HUD ) 2. HUD enforces the Fair Housing Act, which prohibits housing discrimination based on race, color, national origin, religion, sex, familial status, or disability2. You can also report deceptiv
e mortgage practices and scams to the Federal Trade Commission ( FTC ) 3. The FTC protects consumers from unfair, deceptive, or fraudulent practices in the marketplace. They can investigate and take action against companies that violate the law3

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation