Consumer complaint received 2020-10-12
Company: JPMORGAN CHASE & CO.
State: ID
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
A friend of mine had sent me a referral link and said I could get a bonus of XXXX points upon sign up and so would he, soon course I opened the link, and with it I Applied for a Chase Sapphire Preffered Card on XX/XX/2020 and after verifying my identity on XX/XX/XXXX was approved and the account was opened on XX/XX/2020. A starting Credit limit of {$11000.00}. Only to learn a few days later after re-instating my chase online banking. That the account was closed on XX/XX/2020. 

Thin

king this was a mistake on the banks end I ask why the account was closed, and was transferred to the fraud department. They advised me they could not disclose the reason why and should wait for the letter in the mail explaining reasons for closure. Fortunately I was able to have this letter on date of print via the online portal. ( see attached ) the letter stated the account was closed due to the following reasons. 1 ). NOT ENOUGH CREDIT INFORMATION ON FILE 2 ). TOO MANY REQUESTS FOR CREDIT/REVIEWS OF CREDIT I askwhy they would approve the account if it was just going to be closed due to a random review and if they would reconsider the account closure, as I was perplexed as to why for these two reasons they would close the account. I asked which credit bureau did they pull. And they said  XXXX  on  XX/XX/2020. I asked them that I have over 4yrs of credit history which is suffice for the credit history information and should only have 1 inquiry which is not relevant to my credit report.

They then put me on hold and said they would send it off for review on  XX/XX/2020. 
To add insult to injury I received the card in the mail shortly afterwards. Was unable to activate it.

After 7 days I received notice 2 days earlier that the reasons were still there for decision, and reason was they pulled the same report. So they did not see any change in the information.

Nobody had informed me that they pull the same report within 30 days. So I asked them to pull a different bureau to show reasoning they said it was random as to which bureau is pulled. But would put it in the notes  on XX/XX/2020. 

After further deliberation was informed via mail on XX/XX/2020, that on XX/XX/XXXX it showed they had pulled my XXXX  report but the same reasons had still shown I said this can't be right. And asked for a 2nd look again. They reviewed it again and on XX/XX/2020 confirmed only 1 reason : 1 ) .NOT ENOUGH CREIDT INFORMATION ON FILE.

at this point I couldn't have them pull another report tmsijce they weren  '' / within 30 days and had to wait until after XX/XX/2020 to pull my XXXX  report, and maybe my accounts haven't aged much and decided to wait and decided to have them re-review it after so on XX/XX/2020 I put in the request. XX/XX/XXXX i called in and was told it was still pending, so waited a little more On XX/XX/XXXX I received a letter notice online and this time the reasons were. 

1 ). NOT ENOUGH CREDIT INFORMATION ON FILE Still!!!

So I had had enough a requested i speak to a supervisor I received a  call back on XX/XX/2020 and spoke to a supervisor. I asked over and over again why they same reasons, and explainsd that I don't have alot of creidt history due to the fact my previous accounts had been victimized by identity theft and were purged from their system. He said because of this I had only 1 open tradeline, they do not evaluate authorized user accounts. And that this line was too large to approve.

I asked them wait, only 1, I should have more than 1 open individual tradelines, he told me he only saw one. And it was confirmed later by the credit bureaus that indeed my other tradelines had not posted. So with that I asked if I could get these tradelines to post this would help improve that NOT ENOUGH CREDIT INFORMATION ON FILE status. Since that was the only reason for the denial for reinstatement. 

He told me it would show credit history and it would be considered. He also said that I had 6 months from date of closure to reinstate the account according to chase policy. 

I spent almost 5 months trying to get my XXXX  XXXX XXXX  card to report to the credit bureaus and had called everyone disputed it with the credit bureaus including the company corporate and had repeatedly asked them to re-insert the account held.

The requests were processed and told me a waiting period of 60 business days was in effect but after 60 days it still did not show anywhere on my profile I checked all 3 bureaus and they did not post. I kept requesting it, they said it had processed through!

I recently filed it again this time directly through corporate and they said they would personally see to it that this post to the credit bureaus.

However this isn't just my only my issue, currently the other issue is on  XX/XX/2020 I had called in 7 days before my reinstatement request would expire to give it one last shot at reinstating the account. And was puzzled because I could not verify my account through the automated system, neither with my SSN either and when I got through the automated system I tried with a rep, they also could not find the account,, after digging they said the account was purged from their  system on XX/XX/2020, where the REP said that the account was closed on XX/XX/2020 which is exactly under 5 months from closure. 

I'm confused and speak to the fraud department who were in fact the corroborating team to the department that closed the account. They said I only had 30 days to reinstate my account. I said thats not what I was told but since my account was purged all my interactions with chase are no longer existent. So I can't even prove my myself and was told that the account is no longer available to be reinstated. 

Here 's where this is tricky, so even though the account was open for less than 24hrs it still reported to the credit bureaus in XX/XX/2020 but it was never reported open, so now I have an account on my file that shows it has been closed through same month it was apparently opened which dinged my score. And it is report that it was closed by the credit grantor. So this makes me look irresponsible, it doesn't say paid as agreed or anything positive. So it does not reflect as financially responsible. More so a limalarkey.

Also my online banking has been deleted as well which is weird also, I understand the account but why my online banking details as well?

So let 's recap 1 ). I have a non existent account.

2 ). The non existent account reported to credit bureaus as closed by credit grantor after 24hrs of opening.

3 ). Was told I had 6 months to reinstate the card.

3. ) Account was purged early and now there is no way to reinstate or reevaluate account closure. 4 ). Due to reporting of the non existent account will impact capability to
re-apply. There is not enough credit history.

Can't apply due to the fact it'll be the same happening again where they approve it based on fico score, where it will say : NOT ENOUGH CREDIT INFORMATION ON FILE Again this is the only reason, this is not fair to myself and have heard great things about chase and was hoping to be a customer. Since everyone says the best card is through chase. I don't care about the credit limit i just wanted the card because I travel a lot and I got miles on the card and points for travel spending as well as shopping and cash back.
I was approved for it, I was sent the card. Why was it opened in the first place if you were just going to close it?! And why was it purged from the system I've never heard of such malarky.

Company response to consumer: Closed with non-monetary relief