Consumer complaint received 2021-02-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Wells Fargo Credit Card ( Multiple Fraudulent Cash advances on my Credit Card ) - Company claims I am responsible for the charges even though my account has never had any history of cash advances. I have been calling since XXXX XXXX and have suffered severe XXXX  due to the XXXX  caused by Wells Fargo 's incompetency and refusal to aid me with these issues. Below are the amounts and statement dates where these Fraudulent charges were identified. I have lost track of how many times I have reached out to Wells Fargo for assistance. Further, my card limit is XXXX yet all this Fraud managed to push my balance to over 12,000+ / 7,000. This has destroyed my hard-earned credit score and mental / physical well being. Below is an outline of the charges - Cash Advances - Billing Statement : XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX  {$25.00} + {$10.00} fee -> interest ( {$0.00} ) ** Billing Statement : XX/XX/XXXX to XX/XX/XXXX CASH ADVANCES 23.99 % variable {$450.00} interest -> {$9.00} Billing Statement : XX/XX/XXXX to XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX CASH ADVANCE XXXX XXXX XXXX IA {$590.00} XX/XX/XXXX XX/XX/XXXX XXXX CASH ADVANCE XXXX XXXX XXXX IA {$1100.00} TOTAL CASH ADVANCES FOR THIS PERIOD {$1700.00} XX/XX/XXXX XX/XX/XXXX CASH ADVANCE FEE XXXX XX/XX/XXXX XX/XX/XXXX CASH ADVANCE FEE XXXX INTEREST CHARGE ON CASH ADVANCES XXXX Total : CASH ADVANCES 23.99 % variable {$3200.00} 29 interest -> {$61.00} Billing Statement : XX/XX/XXXX to XX/XX/XXXX CASH ADVANCES 23.99 % variable {$3900.00} interest -> {$83.00} XXXX Totals Year-to-Date Total fees Charged : {$39.00} Total Interest Charged : {$150.00} Cash Advances : {$3900.00} PAYMENTS since XX/XX/XXXX - XX/XX/XXXX Break down of how my payments were allocated by Wells Fargo : XX/XX/XXXX : {$340.00} ( valid ) - XXXX $ ( cash advance ) + XXXX $ ( interest ) XX/XX/XXXX : {$1000.00} ( valid ) - XXXX $ ( cash advance ) + XXXX $ ( interest ) XX/XX/XXXX : {$3000.00} ( valid ) - Full principal - did not pay for Fraud charges Presumably amount owed to Wells Fargo : {$5200.00} ( non-Fraudulent authorized charges ) Executive Office for Fraud Credit Cards : XXXX Fraud Claims Department # : XXXX -- Attempts to contact and resolve situation in XXXX Case initiated : XX/XX/XXXX @ XXXX Helped by XXXX in Credit Card Fraud Claims XXXX XXXX North Carolina Office Presumably filed on XX/XX/XXXX but when I called to check on the status there was no notes on my account and nothing had been filed ( this has happened multiple times in the past ) - Complaint ID : XXXX XXXX - XXXX Arizona XXXX Customer Advocacy Support Team ( Executive Office ) @ XXXX Friday XX/XX/XXXX Updates : Wells Fargo processed claim on XX/XX/XXXX Anticipated 7 - 10 business days for response XX/XX/XXXX called Wells Fargo and was told they have yet again denied my claim and had missed over 50 % of the charges that I was disputing. 
-Filed a complaint with their consumer complaints department on XX/XX/XXXX XXXX told will be getting a phone call within 24h ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief