Consumer complaint received 2018-12-18
Company: Pono Ventures Inc.
State: HI
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
XXXX XXXX XXXX XXXX of XXXXi, address XXXX XXXX XXXX., XXXX XXXX, XXXX   Hi XXXX been calling and calling me, stating that they are the collection agency contacted to collect a bill from my visit with XXXX XXXX XXXX, office address XXXX XXXX XXXX., XXXX XXXX, XXXX, HI XXXX. that was occur on XX/XX/2018. Summary of my visit I submitted my XXXX Insurance and my XXXX  insurance during that time, because of the XXXXXXXX XXXX ( XXXX XXXX XXXX ) diagnosis insurance company delaying the payment process due to they need additional information. On XX/XX/XXXX, my primary insurance XXXX  make a payment of {$610.00} and my secondary insurance XXXX  paid about {$90.00} something dollars ( can not give exact amount ). Last month XXXX XXXX keep calling me to collect {$390.00} for out of pocket portion I told the person I can't remember the name, could you please send me the bills and the breakdown of the payment so I am aware of how much the insurance pay, the person from XXXX XXXX said ok she will send the bills, and I'm waiting for the bills. Today ( XX/XX/2018 ) I received another call from XXXX XXXX to collect a debt of {$390.00}. something with a threatening word, my response why I didn't receive the bills, according to her she did but I did not received any bills, for this reason I call XXXX my primary insurance and ask the breakdown of the payment and how much my portion, according to XXXX Representative my out of pocket portion is only {$100.00}, so she help me and she call the doctors office, ask why they send me to collection agency that XXXX pay the claims, she connect me to the doctor 's office to talk to them, according to the doctor 's office ( XXXX XXXX XXXX   's Office ) because I didn't response all the bills they send, that's why they send me to collection agency and also they stated they don't do billing they contracted XXXX  billing company phone # XXXX to do their billing, so I call the office of XXXX  and ask the same question ; why you send me to collection agency if my insurance paid my claims, according to XXXX ( not sure if this a correct spelling of her name ) because they send me a bills from XXXX  to XX/XX/2018 and I did not response that's the reason they send it to collection agency. " My response to her doesn't matter how many times you send the bills if my primary insurance and my secondary insurance paid the claims, you still have to send me to collection agency? My insurance ( XXXX  ) told me my out of pocket portion is only {$100.00} and the collection agency collecting me of {$390.00}. something dollars, doesn't sounds right. XXXX  instructed me to call the doctor 's office to stop the collection agency, because only XXXX XXXX XXXX  office can stop the collection agency. I told XXXX  I already told the office of XXXX XXXX that but they give me your office phone number.

My complaint is The office of XXXX XXXX, the XXXX  billing staff and the XXXX XXXX XXXXXXXX of XXXX continued to harass me with treating word and over charging me, even my insurance already paid the claims. They worst thing they don't even listen to my explanation. I've been calling the office since XXXX  and no action happen, the collection agency still calling and calling. I feel humiliated, insulted and frustrated this situation trigger to elevate my XXXX because of all the threatening and harassment word. I feel like I've been rob in the highway.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation