Consumer complaint received 2019-06-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Hi, my name is in the description section. I am the XXXX XXXX XXXX, XXXX and my grandfather on my moms side created and sat on the business round table, which watched over the banks. 
Now that we are introduced, i want to describe an issue that I am having with Wells Fargo. They are picking and choosing which companies are subject to a card being 'turned off ' on the app. Basically, if the association has ever had any charges on the account, the transaction still goes through. 
I just just charged {$190.00} from an XXXX XXXX, and they have only ever charged me {$19.00}. They have been charging me {$19.00} for months, and they refused to give me a headquarters to return the product. They said they were going to send me a label that never showed up, and i kept asking XXXX XXXX to provide me with a headquarters or a place to return the item. They promised me that the product could diagnose my car ( 2007  XXXX XXXX XXXX XXXX ) and my ( XXXX  XXXX XXXX XXXX ), and it was a lie and it did not have the ability to diagnose the vehicle. I was unable to access my records for the tracking, and therefore did not get anything out of the deal. They kept charging my account {$19.00} two times each month. I had my debit card off with wells fargo every single time the transaction still went through. They told me that they would no longer charge my account at XXXX  once they got the products, because they said it must have been a mistake and that there was no 1-year agreement, and they claimed that they had just changed this policy four months before when i called. 
I was lied to about this debit card product, i was told that the product could prevent future debit card transactions. This is not true, if the company has ever charged any type amount before, they can still charge the account. I have continually been charged the {$19.00} with my card off everytime, and they just charged me {$190.00} today. I only had XXXX  for a few months, but {$190.00} is abnormally large as compared to the {$19.00} average charge, and i don't understand how they allow this through while my debit card is turned off through the app. 
I no longer am asking for fines, although you can charge them fines as you see fit. They are not working, and they are still stealing from the citizens of my country. I want multiple people put in not just jail, but prison. They will think twice about doing this again to the consumers of my country, once we start throwing people in prison. They claim there is a control tower all of the ads, and they claim that you can turn your card off, and this is a lie. I want people to start being accountable for their actions. I want these people put in maximum security prison, as they crashed out country once and continually lie with their deceptive practices. I will be in contact with further information. 

If it is possible for this to be a double complaint, i wish that it relates with the same enforcement penalties and consequences for Wells Fargo, and for XXXX XXXX ( which claim to be in utah but constantly lie ). XXXX with XXXX XXXX was my representative, and wells fargo ceo 's and other executives need to feel the inside of a prison cell for at least a year and a day. They will never relent on stealing the hard earned money, and devising ways of using algorithms and fraudulent deceit to keep the american worker with a low bank account, and hopefully negative to further assure them that each person is forever indebted to the banking system. 

Your truly, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief