Consumer complaint received 2019-06-30
Company: JPMORGAN CHASE & CO.
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
FOLLOW-UP XX/XX/2019 ; XX/XX/19 Current : XXXX XXXX XXXX XXXX. XXXX, Mo XXXX Cell XXXX Case # XXXX ( MDOS ) Seasonal : XXXX XXXX XXXX. XXXX, MI XXXX XXXX XXXX XXXX Regulation Agent/Investigator Office of Investigative Services Michigan Department of State ( MDOS ) XXXX XXXX. XXXX, XXXX XXXX. MI, XXXX Cell : XXXX Fax : XXXX XXXX Office of the Attorney General Consumer Protection Division XXXX XXXX  XXXX XXXX, MI XXXX XXXX XXXX XXXX ID # XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX Chase Dispute Services Customer Service, XXXX. XXXX XXXX, XXXX, DE XXXX-XXXX. 
Dear Sirs, This is a follow up letter regarding XXXX XXXX  and my complaint. There are two addresses given by this company which adds to their further attempt at deceiving consumers. 
Chase Bank was originally with holding funds but did finally release the money. Therefore, no resolution was given to me. Once again, I am reaching out to you for justice. Chase released the payment to this company despite my protest. 
Please do the legal and right thing by denying this payment to this crooked company. 

XXXX  XXXX Owner/ Manager ( Undisclosed by Employees ) XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Address on Receipt ) XXXX XXXX. XXXX XXXX XXXX XXXX , Michigan XXXX XXXX XXXX XXXX XXXX. ( Web Address ) XXXX XXXX XXXX, Michigan XXXX Re : Invoice No. XXXX ( Previous Attachment ) Please reopen case if closed. 
There has been no resolution in this case and the company has refused to return any funds I want the dispute in this matter to continue, with court appearances if required. 

See attached letter regarding the investigation by XXXX XXXX, Regulation Agent/Investigator Office of Investigative Services, Michigan Department of State ( MDOS ) XXXX XXXX. XXXX, XXXX XXXX. MI, XXXX Sincerely, XXXX XXXX XX/XX/2019 Case Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX RE : Your Complaint Against XXXX  XXXX XXXX Dear XXXX XXXX, The Michigan Department of State, Regulatory Monitoring Division has completed its investigation of your complaint against XXXX  XXXX XXXX. The results of the investigation indicate that the Repair Facility violated the Motor Vehicle Service and Repair Act and accordingly, appropriate Notices of Non-Compliance have been issued. 



An investigative report and supporting documents will be forwarded to the Business Compliance and Regulation Division for consideration of administrative action against the licensee. You may obtain a copy of the investigative report and supporting documents under the Freedom of Information Act ( FOIA ). You can request documents under FOIA using one of the following methods : E-mail : XXXX USPS Mailing Address : Michigan Department of State Attn : FOIA Coordinator XXXX XXXX  XXXX XXXX, MI XXXX Additional information regarding the Departments Freedom of Information Act process can be viewed at XXXX : XXXX -- XXXX -- XXXX. Please include your name, phone number, mailing address, and the above referenced case number in your correspondence. Please allow 15 business days from the date of this letter before submitting your request to ensure that documents are available for processing. As allowed by the Freedom of Information Act, a fee will be charged for labor, copying, and mailing costs incurred to process your FOIA request. 

If you have questions regarding your complaint, please call ( XXXX XXXX XXXX. 

Sincerely, XXXX XXXX, Investigator Regulatory Monitoring Division Michigan Department of State

Company response to consumer: Closed with explanation