Consumer complaint received 2019-09-06
Company: TRANSWORLD SYSTEMS INC
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
RE : XXXX XXXX closed account # XXXX Transworld Systems Inc. account XXXX XXXX I need help resolving a difficult issue caused by XXXX XXXX systemic failure to correct billing errors. Now it is impacting my interest rates, insurance rates and ability to obtain financing. 
XXXX XXXX failed to correct initial billing error. 
XXXX XXXX failed to provide results of investigation ( their number XXXX ). 
XXXX XXXX failed to provide a hearing with a local Utility Hearing Officer. 
XXXX XXXX failed to communicate beyond final billing. 
XXXX XXXX failed to provide my correct address to the debt collection company. 
In summary XXXX XXXX failed to respond to all communications, oral and written, and now inflicting undue damage to my credit profile. 

From the day ( XX/XX/XXXX ) we set up a gas service account, we have maintained accurate records of all communication with XXXX XXXX. Since receiving the first bill we have had numerous lengthy telephone conversations and submitted written proof of the billing errors as well as a written request for a hearing with a Utility Hearing Officer with no response. We opened the natural gas account in XX/XX/XXXX to keep a vacant house from freezing and closed the account in XX/XX/XXXX and paid the final bill XX/XX/XXXX, less the amount ( {$330.00} ) in dispute. No follow-up bills or letters were received. This led us to believe they had corrected the account. 

But in mid XX/XX/XXXX, during a periodic check of my credit history, there was a new account! In the derogatory remarks section of my credit report, Transworld Systems IncXXXX XXXX now claimed a collection debt of {$330.00}. I immediately called Transworld Systems to dispute the claim. They claimed since I did not response to their XX/XX/XXXX letter within 30 days, my opportunity the dispute the claim expired. Apparently XXXX XXXX had not provided my address ( the same for over 16 years ) to the collections company and so no letter was delivered to me. On XX/XX/XXXX Transworld Systems Inc. sent a letter with sufficient account information such that a formal dispute letter was sent to them XX/XX/XXXX, with no response to date. 

I need your help to force XXXX XXXX to correct the billing error and XXXX  to remove the collection derogatory remark from my credit record. And since the account has been closed for more than a year and the account is a write off. Without fixing this, it will negatively impact me for the next 5 years or more. 

Please let me know if you can force XXXX XXXX and Transworld Systems Inc.to fix this, and if so provide periodic progress reports. 

Thank you Sincerely XXXX XXXX XXXX Attachments, copies of 1 )  XX/XX/XXXX letter to Transworld Systems Inc 2 ) XX/XX/XXXX Transworld Systems Inc letter 3 ) XX/XX/XXXX telephone conversations with XXXX XXXX 4 ) XX/XX/XXXX letter to XXXX XXXX with final payment 5 ) XX/XX/XXXX bill payment 6 )  XX/XX/XXXX letter to XXXX XXXX with payment, photos of initial and XX/XX/XXXX meter readings, and XX/XX/XXXX telephone conversation notes. 
7 ) XX/XX/XXXX ( XXXX XXXX ) photo of initial meter reading

Company response to consumer: Closed with explanation