Consumer complaint received 2020-06-02
Company: Anchor Mortgage, LLC
State: SC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
( We have all correspondence, I just dont have it where I can attach it here on my phone ) We chose a lender, Anchor Mortgage, and sighed paperwork on XX/XX/XXXX. the first red flag is that after verbally asking him to send us a copy on multiple occasions, we never got a copy. 
On XX/XX/XXXX we ordered the inspection, inspection was clean and we had a closing scheduled for the XXXX of XXXX. 
On XX/XX/XXXX I contacted him to let him know the attorney was trying to reach him because they had not ordered title work. In the meantime I had reached out a few times by phone and left a message saying that we had yet to be charged by the appraiser for the appraisal and the listing agent had been asking us if we knew anything ( well, asking my wife as she is a newer XXXX  and was XXXX   us on the buyer side ). Each time he said he would look into it, but we never heard anything. 
Anchor Mortgage, has one employee that we ever met, XXXX XXXX. My wife chose him for our lender because she went to XXXX XXXX school with his wife and his wife said they were very good at helping people with less than perfect credit. 
XXXX did reach out to us around XXXX on the XXXX saying he just got the case number and the appraisal would follow and that the appraisal would probably be ordered Monday. We told him we appreciate it. ( I have all our email and text correspondence. ) He promised to update us later in the day. 
At this point we are discussing changing lenders because I just have a real uneasy feeling about this lender. 
So, my wife calls the listing agent to see if switching lenders would make the sellers nervous. She said absolutely not, go ahead. On the XXXX day of XXXX shortly before XXXX we texted XXXX and told him to hold off on doing anything with the loan. 
At this point he texted and asked us to call him to go over what the underwriting wanted. We did not call because we had already started working with a new lender. 
So it was XXXX when we said dont work on the loan. He did get back to us pretty quick and said, Well I have your conditional approval and the appraisal was ordered this morning. Do you have a minute to go over the approval? We did not reply. 
Today he texted : Everything has been cancelled 1. Appraisal 2. Title 3. Loan Approval 4. Rate lock at 2.875 Good luck We did not reply, but here is where it starts getting a little difficult and my wife is just sitting here in tears because she feels responsible for choosing this lender. 
Now, my wife was hospitalized a few years back and we got behind on bills. It is for this reason we felt compelled to use XXXX as my credit suffered quite a bit with some late house payments and unable to pay credits cards. 
She should not be crying but the lenders wife sent us an email that reads they are under no legal obligation to transfer a FHA number. 
After she sent that email she sent a second email to our new lender saying we shopped the loan with 6 different lenders, which is not true and quite pointless in my opinion as our lender can see on the credit report how many times it has been pulled. 
I have worked 27 years at the same XXXX  to buy this forever home and this lender has taken what should be a joyful experience and turned it into something that has left us stressed worried. You know, Im not a lender but I know my score and he didnt have us locked in at 2. anything. 
Now, I dont know if you can do anything to help us get our FHA number, but please know this company was so bold as to send an email saying they didnt have to transfer our number. Please, if you cant help us, keep this letter on file so if anyone else is treated the way we have been treated you can make sure XXXX and his wife XXXX are held to some better standards. Thank you for your time. XXXX XXXX

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation