Consumer complaint received 2021-03-31
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I paid a veterinarian ( XXXX XXXX XXXX of XXXX, AZ. ) {$1500.00} for a full dental cleaning for my XXXX XXXX XXXX, on XXXX. The charge was made to my JPMorgan-Chase VISA card. I later learned during a separate procedure at a specialist XXXX XXXX clinic that that the cleaning was not done, and that XXXX XXXX XXXX were still very dirty. I first attempted to dispute the charge on XX/XX/XXXX, by phone, and was told by the Chase representative that I spoke to that the charge to my card would be removed until the dispute would be investigated and resolved. On XX/XX/XXXX I realized that the charge had not been removed, and I called Chase the following day ( XX/XX/XXXX ) to again attempt to dispute the charge. I spent an hour and half on the phone with Chase, spoke to dispute team representatives Virginia, XXXX, XXXX and XXXX, and was given a variety of responses to my request. To begin with, I was told that there was no record of a dispute being requested on XX/XX/XXXX. Then I was alternatively told that : 1 ) I would not be able to dispute the charge, 2 ) that I would be able to dispute the charge but would have to submit documentation, and 3 ) that I might be able to be credited for the {$400.00} charged for the teeth cleaning alone, and not all the associated medication and procedures that were necessary in order to do the cleaning. Every answer was different, and there was no consistency in terms of how I should proceed. In spite of this, I have since received a letter from Chase written the very next day XXXX XX/XX/XXXX XXXX, saying that the attempted dispute had been investigated and determined to be invalid. No documentation was ever requested of me, and I seriously doubt that any action whatsoever was taken by Chase in response to my concerns over the charge. 

Here is what occurred with my dog, with the supposed dental cleaning at XXXX XXXX XXXX, and the findings by an unaffiliated dental surgeon six weeks later. I submit this information because the XXXX XXXX XXXX not only failed to do the cleaning, but also significantly harmed my dog. 

The " cleaning '' necessitated x-rays and other procedures, and anesthesia and other drugs related to the cleaning process. Although XXXX XXXX XXXX did not close until XXXX XXXX, they had me pick XXXX up at XXXX, telling me that he would be ready to go home then. Instead, when I picked him up, XXXX was so XXXX that he stumbled in the parking lot as they were bringing him out to my car, and I needed assistance in getting him into my vehicle. I likewise needed a neighbors assistance in getting him out of the vehicle when we got home, and then I had to hold on to him going into the house because he was too drugged to be able to walk by himself. Once inside, he collapsed on the floor, where he trembled in fear for 20 minutes, until I was finally able, through holding and petting him, stop his shaking. Later that evening, around XXXX, XXXX began whimpering in pain. Although I had been told by the veterinarian not to give XXXX his evening XXXX pain medications, I chose to do so in order to relieve his suffering. He stopped crying about ten minutes later. Button continued to be sedated for another couple of days, and also temporarily lost his voice ( could not bark ), apparently due to a rough anesthesia intubation.

Company response to consumer: Closed with explanation