Consumer complaint received 2023-07-19
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XXXX XXXX checking account was hacked into on XXXX, XXXX, XXXX, at approximately, XXXXXXXX XXXX. The XXXX did a wire transfer to XXXX without my authorization. 
I was able to detect it fast as I was online in the process of doing a XXXX transfer. I had previous done XXXX XXXX successfully but on this occasion I forgot to tick the box to continue. It took me forty-minutes to figure out that I had forget to remember to to tick the box to say its not a scam to proceed and click continue. I hardly ever send by XXXX but do receive XXXX from my clients. 
Seem I wasnt successful with sending XXXX so I logged out of my account and back in within in 5 minutes I noticed {$8.00}, XXXX was taken out of my account. 
It happened with the 5 plus minutes I had logged out and back in. As a result I called Wells Fargo immediately. 
I noticed the scammed wire Transfer was pending so asked in panic while on the phone to a representative to stop the unauthorized transfer as it perhaps wasnt complete if it was pending. 
I did not authorize this transaction. 
I was directed 5 times to finally a representative to plead my case and stop further unauthorized fraud that could take place. Finally they registered my fraud claim. I asked to credit to my account but presently it has not happened as I needed money to pay bills. 
During my own investigation I noticed the Hacker created the name, XXXX XXXX as a new XXXX recipient with an email address of XXXX. But he did not do a XXXX transaction. I do not know this person at all. 
The wire transfer went to a XXXX in XXXX. Looking at the wire transfer - that he filled out pretending to me, he first had to fill all fields in including his own bank details which his account ended in XXXX. 
When asked in the field what the money was for- he said it was for Travel expenses. 
One must understand, I had no intensions of going to XXXX, I do not have or never had any flight booking or hotels paid for. Doesnt make sense to send money to someone to pay for my flight hotels and expenses etc, I can do that myself which is obvious. 
If i had it made booking it would have shown up in my Wells Fargo account. 
Its also worth mentioning that in the past wire transfers I did to XXXX which were many going back yrs- were successful and had no issues. 
The bank charged me a wire transfer fees to XXXX for goods and services. With the scammed wire transfer - no fee by the bank was charged which is weird as banks always charge a wire transfer fee. 
I also never received or had seen a text message on my phone to to authorize and or reject such transaction. If i had, i would have immediately rejected it as fraud. 
I herby state that the above information is correct to my recollection and ability. I did not authorize this transaction. I do not know anyone in XXXX. Nor am to receive any goods or services from such a person. 
My account was hacked into and I cant tell you how as I do not have the comprehension the DNA to know how it is achieved. 
As a result i would like Well Fargo Bank to reinstate the full amount of {$8500.00} asap so that I can continue to pay bills and have peace of mind.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation