Consumer complaint received 2018-01-08
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
I opened up 2 Amex credit cards in my name and my wife names to take advantage of a promotional offer. I satisfied my spending in the time allotted and was able to be awarded the offer. My wife 's card was not going to be satisfied in the time given and I contacted Amex in early XX/XX/XXXX to request additional time to satisfy the promotional offer. I was told that a request would be submitted and I would be contacted in 30 days with a response. I continue to use the card and spend approx. {$2000.00} and paid the annual fee of {$75.00}. I contacted Amex at the end of XX/XX/XXXX because I had n't heard from them with their decision. I was told that they could n't give me much information because it was my wife 's account and privacy law. I ask just for information on the request made earlier in that month and was not given any information about the request. I told the customer service agent that the one the biggest reason I could not satisfy the spending amount was because Amex was not accepted at a number of places specifically XXXX. The customer service agent told me that they were accepted at XXXX. I told him I have attempted to use it several times and been denied. He said he would check into the matter and get back to me. I contacted Amex yesterday XX/XX/XXXX and spoke with a customer service agent who told me XXXX has was cancelled in XX/XX/XXXX. I ask about my request for an extension on my wife 's card he said that they wo n't do that. I ask to speak to a supervisor and XXXX attempted to assist me. XXXX stated that there was a request sent to the promotion dept. on XX/XX/XXXX when I made my initial request and it was denied. I ask her was I was n't notified. XXXX stated that I would n't be notified unless I contacted Amex back. I ask her why they did n't contact me after I was told that I would be. She said that it was not their policy and she would talk to the person that stated that to me that they would notify me. XXXX stated that it was every credit card company procedure not to extend their promotional offers by law. I explained to XXXX that if it was explained to me initially I would have cancelled the account and now feel that I was intentionally given false information and hope that the cards promotion would be extended so that I would continue to use the card and pay the up front annual fee. I expected to receive XXXX points towards my XXXX XXXX account and was spent an additional {$2000.00} plus paid the {$75.00} annual fee that I would of cancelled and not spend. XXXX offered me XXXX additional XXXX XXXX points and said she would waive the {$75.00} annual fee. I told her that I was very upset with Amex for the card not being honored at numerous places, for contacting Amex 3xs and given different information each time. I felt I was given false hope that the card promotion would be extended when they knew at the beginning that it would be denied. I wasted spending approx. {$2000.00} and charged the annual fee of {$75.00} for a month when I could have used the money spent on another card and received points from them. The supervisor only offered me a apology and XXXX points. I feel that I was treated unfair by another large credit card company that does n't care about the consumer and only offers a fraction of what I could have receive XXXX versus XXXX. If I were to make a mistake with a late payment or not pay the full amount due I would be charged a large fee or percentage yet when they make a mistake I have accept their apology. No consequences for their actions. 


Thank you for your time and help. 
XXXX XXXX

Company response to consumer: Closed with non-monetary relief