Consumer complaint received 2023-01-05
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Online Scam Victim XXXX XXXX XXXX to the old credit card ending in XXXX. 

This incident happened XX/XX/2020 but I was not aware of my rights that I could contact CFPB for a resolution until now. I received an e-mail to my previous job 's e-mail address ( XXXX ) from the following e-mail address under his name and email ; XXXX The scammer acted as if he was my boss and his e-mail name was my boss 's name ; XXXX XXXX. In the email it stated that he was in a meeting with the customers and asked me to purchase XXXX XXXX XXXX of {$200.00} denomination, {$200.00} X 4 cards total of {$800.00} immediately so he can share with the customers in the meeting. Then I went to a XXXX XXXX store in a rush and panicked to purchase the cards and made the payment with my credit card. Then he asked me to scratch the back of the cards and send him the codes and I did. I was very frightened and was not aware of what was going on as I had recently started my job. After receiving another e-mail asking for more cards, I realized this was a scam and I had to stop it. I called XXXX to see if they can block the cards but after they checked it, they told me the cards were already used. They suggested reporting this issue on XXXX and deleting all the information/credit cards etc. that's possible as the scammer might have access to them. Because at this point the scammers had my personal identity ( My first name and last name as appears in my e-mails, my e-mail address, and the information of the gift cards that were purchased ) I was in a panic thinking that they would steal my identity and further credit card information so I called Chase and reported the fraud activity, asked for dispute due to fraudulent activity and cancelled my current credit card ( XXXX ) and asked for a new one. I have the receipt from XXXX XXXX and I have the scratched cards ( please see attached ). Then when I called Chase, I was told that my credit card account was closed which I think Chase should be protecting their clients instead of closing their accounts. I work with XXXX  XXXX XXXX, XXXX XXXX and XXXX XXXX and they do their best to protect their clients but Chase just closing down my account when I was actually a victim, made me very upset. I was seeking for protection but could not really feel the support from Chase and they did not refund me. To this day, I'm still paying the debt of {$800.00} + interest every month. 

Here 's the XXXX XXXX  numbers that was used ; XXXX XXXX XXXX XXXX Please see the attached documents ; Complaint Referral Form ( Internet Crime Complaint Center ) Gift Cards XXXX XXXX  Receipts Letter from Chase I kindly ask you to review this situation and have Chase refund me the {$800.00} transaction + all the interest paid since this incident happened which was made under the influence of scammers and as a scam victim as I was frightened and panicked. I'm an online scam victim and I seek protection from J.P. Morgan Chase & CFPB. Thanks! 

XXXX XXXX

Company response to consumer: Closed with explanation