Consumer complaint received 2018-02-21
Company: I.Q. DATA INTERNATIONAL, INC.
State: AZ
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Reviewing my credit report because my identity was compromised by XXXX is when I saw this on my credit report. I had no prior knowledge of what this alleged debt was for. I filed a dispute with XXXX   immediately. Upon completion of their investigation the debt with I.Q. Data International was deleted from my Credit Report approximately XX/XX/XXXX. This debt showed up only on XXXX, however, once it was deleted from XXXX approximately a month later I found it was now reported to XXXX and XXXX. Upon further review of this alleged debt, I discovered that I.Q. Data International continues to fluctuate the amounts they report. I.Q. Data International makes it appear I am making payments on this debt in addition to charging interest. To my knowledge I have no signed contract with I.Q. Data International and continue to get the door slammed in my face by XXXX. When I.Q. Data International re-used information that was deleted from my credit report they did so with malice and false pretense. Changing the amount and reporting payments, adding interest for an account that doesn't isn't mine warrants consequences. I.Q. Data International and XXXX are causing me emotional distress and financial ramifications. Believing this issue was resolved when it was deleted by XXXX, only to discover the underhanded tactics of I.Q. Data International by now reporting false information to XXXX and XXXX   without my knowledge. Neither slimy entity will provide me with any documentation supporting their positions. I have already prevailed in the deletion of this account, and this is why my requests are ignored. Why is I.Q. Data International allowed to report false information and a better question is why XXXX also reporting false information? XXXX refuses to delete this false account. On XX/XX/XXXX, I tried to speak with a representative and she hung up on me when I asked her questions to substantiate their position. I called back and another representative tried to stonewall me when I asked to speak to a supervisor or manager. After 20 or so minutes on hold a man got onto the phone and identified himself as a supervisor. I explained what had just occurred and he didn't seem concerned about how I was treated nor apologized. He told they contacted the Collection Agency and the information was verified. I asked how and what information was being supplied. The response I received was it was verified and they will not disclose how it was verified and the Collection Agency pays them to report information. I told them I would send them I would send my documentation from XXXX  proving it was deleted, and he adamantly declined. These employees of XXXX do not understand English or speak it. I continually asked for them to repeat themselves and most times got frustrated. Their behavior was either dismissive or obtuse. How can a consumer have a conversation with someone who doesn't speak English or comprehend it? Unless, they are trained to act stupid and treat consumers very poorly. I have tried numerous times to resolve this with XXXX, yet they refuse to cooperate and because I do not pay them this is why I believe they will not remove it from my credit report. I am being held hostage by a dishonest Collection Agency and the unethical practices of XXXX. Please help assist in correcting this abuse.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation