Consumer complaint received 2018-09-01
Company: SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/2018 I visited XXXX 's XXXX XXXX to purchasing new tires for my truck. I worked with an employee to determine a tire size would fit my truck since I wanted to go larger than the stock size. After test fitting a tire in a size I had suggested, we determined that it would not fit and the employee suggested another size, and assured me that it would fit without issue. The employee then ordered the suggested tire and I paid for it. ( A total of {$1000.00} ) On the morning XX/XX/2018 I dropped my truck off at the merchant 's establishment for the new tires to be installed. I returned that evening around XXXX to pick up the truck. I briefly spoke to an employee who handed me the key to my truck and informed me that " everything was good to go. '' On the drive back to my residence I noticed the tires were scrubbing on the inner-fender of the truck. Once home I investigated and found that not only were the tires scrubbing, they had actually damaged the inner fender lining. I attempted to call the merchant, but they did not answer since they had already closed for the day. 

On the morning of XX/XX/2018 I returned to the merchant 's establishment first thing to alert them of the issue. I spoke with an employee who then contacted the owner via cellphone and explained the issue. The owner stated that I could not receive a refund since I had driven on the tires. I took issue with this because explanation because I was told that everything was " good to go '' when I picked the truck up. How else was I to know that the tires didn't properly fit if I hadn't driven the truck? The owner still refused a refund, so I asked to have the new tires removed and my old tires put back on the truck. I stored the new tires in my garage at home. 

On XX/XX/2018 I opened a dispute over the charged amount through my bank ( South State Bank ) On XX/XX/XXXX I received a provisional credit for the amount in question from South State Bank while the matter was being investigated. 

On XX/XX/XXXX I received a phone call from a representative of South State bank. She informed me that the merchant was willing to give me a partial refund if I returned the tires to him. I informed the representative that I was not going to accept anything less than a full refund for the return of the tires. The representative said that she would inform her manager and give me a return call. 

On XX/XX/2018 I received a letter from South State Bank informing me that the investigation had been completed and they determined that the merchant had done no wrong since I had authorized the transaction. The letter also stated that they would be debiting my account on XX/XX/2018 for the amount in question. 

I do not feel this is a fair resolution. It was the tire shop 's job to install the tires and ensure they fit correctly. They failed to do this, and denied a refund once I discovered the tires did not fit correctly. I believe this error was solely on the part of the merchant and I deserve nothing less than a FULL REFUND for the return of the tires.

Company response to consumer: Closed with explanation