Consumer complaint received 2023-08-29
Company: JPMORGAN CHASE & CO.
State: OK
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On XX/XX/XXXX of this year I applied for the Chase Marriott Bonvoy Credit Card. There was a couple promotions going on with the card, first one being XXXX Bonus Points After you spend {$3000.00} on purchases in your first six months from account opening. * Plus Earn More with this Limited Time Offer Get a Marriott Bonvoy {$300.00} eGiftCard Delivered to your email upon approval. * Well, seeing how I thought it was a good deal & I plan to stay with Marriot multiple times a year Itd be worth it. Untimetly I applied, I waited the first hour or so to receive the gift card seeing if it would get sent to my email, no luck. Honestly wasnt surprised. Almost a month later nothing.

Ive reached out to both XXXX  and Chase. Marriott  says its a Chase gift card. Spoke with a couple Chase reps and one helped submit a ticket to get it fixed up. Rep said Id hear back in no more than 7 days. 10 days later 0 response. Called back and spoke to a supervisor & they said it can take up to 14 business days, although she noticed the ticket had been closed resolved. She said my account was ineligible but refused to tell me why? She then refereed me to a XXXX XXXX XXXX get this fixed up? Quite a joke seeing how that is their job. 

Below I will paste requirements to make sense of it. 

PROMOTION REQUIREMENTS : current cardmembers of the Marriott XXXX XXXX credit card ( also known as Marriott Rewards Premier ) or Marriott XXXX XXXX credit card ( also known as Marriott Rewards Premier Plus ), or previous cardmembers of the Marriott XXXX XXXX credit card ( also known as Marriott Rewards Premier ) or Marriott XXXX XXXX credit card ( also known as Marriott Rewards Premier Plus ), who received a new cardmember bonus within the last 24 months. 
Eligibility for the new cardmember bonus : The bonus is not available to you if you : [ Never had any of these besides the XXXX XXXX I applied for to get the promo ] are a current cardmember, or were a previous cardmember within the last 30 days, of Marriott XXXX XXXX XXXX XXXX ( also known as The XXXX XXXX XXXX Credit Card from XXXX XXXX ) ; [ Never had any ] are a current or previous cardmember of either Marriott  XXXX XXXX XXXX XXXX XXXX ( also known as The XXXX XXXX XXXX XXXX Credit Card from XXXX XXXX ) or Marriott  XXXX XXXX XXXX XXXX XXXX ( also known as the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), and received a new cardmember bonus or upgrade bonus in the last 24 months ; or applied and were approved for Marriott  XXXX XXXX XXXX XXXX XXXX ( also known as The XXXX XXXX XXXX XXXX Credit Card from XXXX XXXX ) or Marriott XXXX XXXX XXXX XXXX XXXX ( also known as the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) within the last 90 days. [ Never had any ] Chase XX/XX/24 rule applies to this card [ XXXX  Inquiries XXXX  to date ] Overall I pass all requirements & applied directly through the Marriott app where I saw the E-Gift card offer. I am hoping you guys might have an idea of what steps to take next with chase seeing how going through a XXXX XXXX will take forever anyways. 

I have worked through multiple phone calls with Chase & had absolutely XXXX luck. Photos that are attached to the compliant are time stamped screenshots from when I was applying for the card. Because I thought something like this could happen I took my own precautions. 

Date applied : XX/XX/XXXX ( within promotional period ) Amount : {$300.00} Marriot E-Gift Card Actions : 2 tickets with supervisors with no resolution besides sorry ineligible. 
Bank in question : CHASE BANK

Company response to consumer: Closed with explanation