Consumer complaint received 2017-12-20
Company: Navient Solutions, LLC.
State: NC
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
My husband was XXXX in XXXX of XXXX in a XXXX XXXX. Following the accident, Navient took immediate action on student loans and turned us over to a collection agency to collect in full on all of the loans. I spoke with them on several occasions to no avail. We tried everything imaginable but they refused to budge. I was actually forced to fill out an application to become the co-signer for the loans after my husband 's XXXX. I am not certain how you can be forced to become a co-signer on money that has already been borrowed. No more money was being requested but yet they needed a co-signer. After having filed a complaint against them once for a loan that we had made payments on since XXXX and had only somehow repaid less than {$2000.00} on this loan they actually suddenly " found '' where they had made a mistake. They dropped the balance owed on the loan considerably and there is currently no interest rate being charged on this loan. Now, after being forced to co-sign for existing loans I have noticed the interest rate being charged on the remaining XXXX loans that are private loans through Navient is what seems to be an excessive amount for student loans. XXXX is 11.625 % and the other is over 10 %. I am being told this is due to the credit score of my husband and son at the time the loans were taken out. That is not possible. My husband never had anything other than exceptional credit and my son had no credit score because he had never borrowed any money since he lived in the home until he left for his freshman year of college. I have reached out to Navient and asked for the interest rate to be dropped but have been given unreasonable excuses for why they ca n't do that. We have made payments on all of these loans for several years and at least XXXX of the loans has a principal balance of more than the actual amount borrowed. I am not certain how this can happen. My husband was the only one on XXXX of the loans and that loan should have been forgiven at his XXXX but was forced on XXXX and then me. I am also not certain how the government can take control of some situations and can not seem to stop the unethical and unfair practices of Navient. Years ago they brought XXXX XXXX down and many people lost their jobs but now we have a lending company that almost every student that has to borrow money to get a college education is in debt to and each XXXX will tell the same horror story about how they have paid and paid and paid and ca n't make a dent in the balance, and even so much so that Navient is now, according to reports, garnishing individuals Social Security checks. I welcome any assistance in getting these loans to a reasonable state so that there is hope of getting them paid. My son will never know the luxury of owning his own home because he will always have these loans standing in his way. I also do n't understand how student loans are not forgiven if individuals have to file bankruptcy but yet they go against an individuals credit. That does n't see to be exactly fair. Do you think? What can I do to get these loans in a manageable state now that I am XXXX and the household income has been reduced by two-thirds following my husband 's XXXX but my bills did not get reduced nor did I collect a {$1.00} XXXX life insurance policy and the individual responsible for the XXXX of my husband does n't feel that he should follow court orders and make restitution. 
I have attached XXXX documents that will show figures and amounts. If you notice the sheet that is named XXXX Loan History on each of these XXXX files you will see that there is no history other than that starting in the middle of XXXX. This is when I was forced to co-sign for the loans. You will also notice the balance on the loans previously on the original history was lower than the principal balance after my co-signing for the loans. It appears as if the loans went back to the original amount borrowed and I 'm not sure that is how things should work. You will also notice that payments have been made on these loans for years and we still owe the original amount or more than the original borrowed amount. On the XXXX XXXX XXXX XXXX file, the interest rate is 10.375 % and the XXXX XXXX file loan has an interest rate of 11.625 %.

Company response to consumer: Closed with explanation