Consumer complaint received 2017-07-11
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Delay in processing application

Complaint:
On XXXX XXXX at XXXX XXXX I called Barclaycard in regards of documents that they have asked for me to mail in order to take into consideration my application for a XXXX XXXX XXXX card. The representative XXXX advised me that the call was from the fraud department and that I was being recorded, which I had no problem with. Asked me for security questions which I responded. She explained that they received the documents that I mailed but that I needed to resend a bank statement and my social security card. I explained to her that I had no problem in doing so and that please note in the system that my social security card is the original one, not the blue one.That 's when she again reminded me that they were from the fraud department and that I was being recorded, she asked me how old I was which I answered, and for my mothers maiden name which I also answered. This was follow by this response from XXXX : " I 'm here to determine if you are the person that filled the application and if I do n't think you are you will be denied '' My response '' No problem, just let me know what you need me to send or need to know. I said : If this is because of my voice, I know that my voice sounds feminine, it has happened to me before but I 've never been denied anything for that reason for that reason '' Obviously that would be discriminatory. She then asked me " Which email you used for the application '' I answered I have 2 emails, personal in which I use my middle name modified, she interrupts me to say " Good 'cause I can see here your middle name '' which sounded for me a bit like a warning from her, but at the same time I was relieved that I was going to be able to clarify everything finally. I explained I also have a Business one. I said : " I used my personal one on the application and started saying it and she stopped me and started laughing. I asked what is so funny? and she responded " Well that 's not what I have here '' I said : Why were you laughing? That is disrespectful you do n't even let me finish, to which she response I do n't believe I did ( completely changed her tone ) and I said " Well, you advised me that we were being recorded please connect me to your supervisor so he listen to this conversation that we just had. '' This was at XXXX XXXX I waited 8 minutes for a Supervisor named XXXX to assist. At this point I am very discontent. XXXX introduces me to her supervisor like this " Ma 'm? here is my supervisor, to which I replied, I 'm not a ma 'm but go on, and he again states that we were being recorded and I responded : " OK, well I 'm going to be recording too '' At that second he said that by bank policy they could NOT be recorded, to which I replied " So you can record me for evidence but I ca n't record you for evidence? '' " Yes '', he answered. " I will have to disconnect this call '' " Ok '', was my response and he hang up.
This company asked me for copies several documents : -ID- License -Social Security -Bank Statement -Utility bill They were all sent in color copies. <P/>It is very discriminatory and disrespectful from Barclaycard Customer Service to laugh at their clients for their tone of voice. Like I said, this happens to me all the time, but I 've never been laughed at before. I 've had to confirm my identity in many occasions, but nobody had made laughed at me, specially when I have no problem confirming my identity in any way.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief