Consumer complaint received 2020-05-20
Company: BARCLAYS BANK DELAWARE
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
There was a fraudulent activity on my XXXX XXXX XXXX XXXX XXXX Mastercard with Barclays Bank. They sent me a letter dated XX/XX/2020 to confirm that I was not responsible for the fraudulent activity. However, they still charged me {$27.00} for convenience check fee and {$29.00} late fee. I have paid off my balance with credit card but they still showing I owe them {$56.00} which false reporting. They are not in synch with what they telling me about not being responsible for the fraudulent activity and yet charging me with the related fees and reporting me as late in not paying the {$27.00} and charging me a late fee of {$29.00}, contradicting themselves. I have called a numerous time and emailed XX/XX/2020, XX/XX/2020 per the email chain below. I have emailed again today XX/XX/2020. 

My rights are being violated by XXXX XXXX XXXX XXXX XXXX Mastercard by Barclays. 

Thank you. 



Why am I being charged these fees even though I did not request the convenience ... 
To Customer Service Team From XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX Maste Message TopicRequired Complaint/Compliment This incident can not be reopened or updated. If you need further assistance, please submit a new question by clicking the Ask A Question tab. 
Response Care via XX/XX/XXXX XXXX XXXX Dear XXXX XXXX : Thank you for contacting us regarding your XXXX XXXX XXXX XXXX XXXX XXXX. We can certainly address your inquiry regarding your account. 

Upon review of the account we show that you had already discussed your concerns with our Customer Care Department previously on, XX/XX/2020 and we want to ensure that your needs have been met. We ask that you please respond back to this message if you have any additional questions or concerns that remain unanswered. Once we hear back from you we will be more then happy to assist. You also have the option to contact our Customer Care Department directly at XXXX. Representatives are available Monday through Friday XXXX XXXX to XXXX ET and will be happy to assist. 

We hope you find this information helpful, and we thank you for your continued business. If you have any other questions or concerns, please reply to this message. 

Sincerely, Customer Care Customer XXXX XXXX via XXXX XXXX XXXX XXXX You guys are thieves, trying all you can to steal from people. This is not right ruing my credit that I have been working on so hard. What did I do you wrong to treat me this way even when I paid off all my debt with you? Can you all leave me alone? 
Customer XXXX XXXX via XXXX XXXX XXXX XXXX What have I done wrong to you all to treat me the way you are right now? Is it a crime to pay off my debt? I did not request any convenience check, you guys cleared me and sent me a letter. Your tried charging me the return check fee and transfer balance and when I complained about that you are now charging me for not paying my bill last month ( even though I paid off my balance ) and late fees for a total of {$56.00}. Now you do not even have the courtesy of picking my calls. What can I do to get this issue resolved to clear my name? I do not owe you anything! Please leave me alone. I have had enough of this stress especially in this current situation. 

How many times do I have to endure with fraudulent charges with you all? 

Please advise. 

XXXX XXXX XXXX Response Supervisor - Maine via XXXX XXXX XXXX  Hi XXXX XXXX : Thank you for contacting us about your XXXX XXXX XXXX XXXX XXXX  Mastercard. 

In reviewing your account I see that this is being handled with our Fraud Department. They will credit these fees to your account. 

Sincerely, Customer Care Customer XXXX XXXX via XXXX XXXX XXXX XXXX Why am I being charged these fees even though I did not request the convenience check? I need this situation taken care of as soon as possible. The fraud situation is becoming too much for me. Thanks. 

XX/XX/2020 RETURNED CHECK FEE {$27.00} Additional details for transaction on XX/XX/2020 titled RETURNED CHECK FEE for amount XXXX XX/XX/2020 BALANCE TRANSFER FEE {$100.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief