Consumer complaint received 2021-12-03
Company: Mercedes Benz Financial Services
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Struggling to pay your loan
Sub-issue: Problem after you declared or threatened to declare bankruptcy

Complaint:
So, I've always worked hard for my money, and I like nice cars. So, in XX/XX/2020, I leased a XXXX XXXX XXXX XXXX XXXX it's a nice ride. I went from one lease into another lease at the same dealership in XXXX XXXX, XXXX. Everything was good and about 5 weeks went by I got a bad vibe that I was going to get furloughed from my job. I work in the XXXX XXXX 22 years. The management/owners of my XXXX in XXXX XXXX sold it to the county they were all preparing for the massive covid-19 hospital 's being overtaken full of patience, so I did get the notice I was laid-off/furloughed. Well, that was 2nd week in XXXX I was good Paying them. I call Mercedes Financial Services in XXXX and asked them if I can have a break on payment 'm out of work I'm not getting payed. This lady was a total piece of XXXX. She was questioning why I didn't call Unemployment, why did it take this long to call them, she was questioning me like I was on trial for murder. I hung up the phone. Called back a few hours later got another lady same attitude a little better. She's like ok we will give you 2 months we will add it to the rear of your lease. But you still got to pay it. She said it like 20 times. I was about to tell these Mercedes Benz Financial people who I definitely know were working from home how to use proper English terminology and phone edict. These Finance Phone Agent have poor customer service working for such a high-end car maker. So XX/XX/XXXX came along I still had know job, my unemployment checks I still have not received # 1, I've been miserable, angry, but for what it doesn't help. So I went to XXXX to see my local state Senator for help, it took him a little over a month but he broke the red tape and got me my some of my unemployment checks. Now I'm waiting on the other half. When all that was going on Mercedes financial services decided to play with me, harass me, deactivate me car, my car turned into a robot for their amusement. So I felt assaulted they could have caused me to have several accidents, injure other people, kill others or myself. So, during my furlough I was basically a XXXX person my mother helped me. I live with her, that was saving my life. My credit went from XXXX down to XXXX. I had to file bankruptcy mostly because of Mercedes Financial and all the threats they were making not only to me. But they had a disgusting lady who sounded like she XXXX XXXX  calling my mother phone, who they shouldn't even have her number, my mother is old, sick, XXXX XXXX XXXX XXXX XXXX XXXX, this woman would threaten my mom. So, one day, I told my mother answer the phone I answered a different phone to hear her talk, I cussed the the XXXX out. So, this is my problem Bankruptcy wiped everything out. I am supposed to surrender the car. Well they can go XXXX XXXX  XXXX XXXX It's not going to happen. Why because Mercedes financial they think there smart there not. Neither is XXXX XXXX XXXX, CA who had the car and Leased it. I can't believe them all the cars I've bought there. When you lease or finance a car there should only be ONE contract and it should be signed by the customer. Well I know I purchased the vehicle in XXXX but I got a insider truth from a person i will not mention but I can tell you this the people that were involved all got fired including my friend the GM XXXX who always called his VIP customer. So you wan na talk scammers/fraud/dealership well thats # 1 ... ..So they have me purchasing the vehicle later in XXXX or XXXX and with a different contract that I have know idea about. So Mercedes final needs to STOP, LISTEN, PAUSE, I already contacted XXXX thats why those 5 got walked out. But I still got bigger fish to fry ... Mercedes Financial Services. Because from what I recall my payments for my lease were {$520.00} ... ..I don't understand how they want {$1100.00} a month i've never heard of a person paying that much on a lease a month this sounds really fishy someone is pockets are getting big.So They won't be getting the car back I won't be making payment. The case is closed. Period ... I will be conducting some kind of investigation with some king of Federal Government. I'm not rich but someone has to get on them.

Company response to consumer: Closed with explanation