Consumer complaint received 2019-04-19
Company: KEYCORP
State: TX
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
A private loan via KeyBank was signed w/ a co-singer on XX/XX/XXXX for the amount XXXX. When the loan was signed all payments were made to XXXX XXXX XXXX ( services ). I have been attempting to gain the full promissary note fom this compay ( key Bank ) since XXXX when I graduated. They are only suppling me with the signature page ( page 1 and 5 ) and the requested amount. My father has kept copies of the checks recieved. We also have a copy of the Federal Truth in Lending Disclosure Key Alternative Loan. Which states we will have 120 payments at XXXX and 1 payment at XXXX ending XXXX. For the past 7 years that I have been paying on this loan this amount has not been accurate. When XXXX XXXX was the servicer my payments were a flat XXXX. I personally decide to over pay this amount so that I will be ahead. When his was transfered to yet another servicer ( XXXX XXXX ) the payment amounts increased, I was noted late although I was ahead. ( Kept payment records ) AS of XXXX I paid a total of XXXX on this loan. As of XX/XX/XXXX statemeent from XXXX XXXX I owed XXXX. This loan was then transfered to XXXX on Statement date XXXX Where they stated i owed XXXX with 42 days past due, which is and was no the case. I contacted XXXX who stated they could only go iff by what's sent over to them from the Lender ( Key BANK ). this continued for months of back and forth until i just paid the balance they stated I owed to have a XXXX balance. Only number to getin contact w/ KeyBank is XXXX-XXXX-XXXX ( a voicemail where your calls are never returned. ) fast forward to XXXX ( XXXX stated that my loan amount will increase to XXXX per month and the intreset rate will not be 6.9 % per rep. I advised her thats not the case and that my loan amounts were to remain the same per contract and that only the intrest was variable. That's whe I stated requesting the contract information again with the Servicer stating they don't have that information. I have been calling the listed above number almost everyday with no call backs. Per the agent I soke with today XXXX I am now filling a complaint with the Consumer Protection to get answers, results, as well as my account corrected so I can finally be done with this Key bank company. Per the recent statement of XXXX ( XX/XX/XXXX ) the balance is XXXX w/ XXXX int. Also states that I have an outstanding int of XXXX even tho my account is over paid by {$22.00}. It's very sad compaines will try and take advantage of people and are unable to produce a full contractal agreement when requested by the signer/co-signer of a loan. I have paid well over XXXX to this company for a XXXX loan and they can not produce a full contract and keep giving me the run around. Meanwhile, I can produce proof of every dollar I provided to them from XXXX. I want other XXXX year olds to be careful of what they are signing to go to college because over 11 years later I am still paying for a loan that I didn't think it would be this big of a hassel or had to pay double the amount of the loan.

Company response to consumer: Closed with explanation