Consumer complaint received 2020-09-17
Company: Convergent Resources, Inc.
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
CONVERGENT OUTSOURCING , INC . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX There is a regulation under the FDIC Act known as Regulation 5000, which acknowledges an unsecured debt as a different classification from standard to sub-standard. On day 120 of default, all interest, late fees and overdraft fees cease, and the basis of debt id re-evaluated. On each of these collections the standard has been violated as both entities are using a 180-day default method, which means both the accounting and its subsequent collection process is a violation of my rights under the Fair Debt Collection Practices Act. In essence, both collection processes are VOID, and must be recalled by their respective original creditor. I am a XXXX American citizen who believes that my rights are being violated and my civil rights are in total violation under the Civil Rights Act. 
I make the following demands : XXXX ) A true copy original of my credit application, and XXXX ) A complete accounting under FDIC Regulation XXXX guidelines. 
I, XXXX XXXX believes in the credit reporting system as the most important element to the success of the commercial banking system. I am also a proponent of the Consumer Financial Protection Bureau ( CFPB ) as a tool to streamline issues on credit reports that may be dragging down my overall scores. Accordingly, I address each particular issue directly with the creditor in question, before submitting any complaint to the credit bureaus if necessary. Therefore, I desire the following reinvestigation as follows : 1 ) On accounts where late payments are posted, I respectfully request a review of the past payment history and to ascertain if certain payments could actually have been posted late because of an overlap on the 30-days grace period. I realize that this may happen on occasion, and I request only a summary review internally, and do not require any documentation. 
2 ) On any account that falls within the 84-month negative reporting timeline, I respectfully request either the deletion of the account if said account was closed, or the elimination of the prior payment if the account it is still active, this is well within the Fair Credit Reporting Act ( FCRA ) guidelines pertaining to obsolete information. 
3 ) Any collections must be proved if either a direct collection and/or debt purchase. In either event I request that a true original copy of right to pursue collection be established with each respective credit reporting agency, and if a debt purchase the guidelines proving transfer of ownership must be submitted to all credit bureaus as well as me personally to validate ownership and the right to collect. I am well within my rights requesting proper documentation as administered through the Fair Debt Collection Practices Act ( FDCPA ), the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), in addition to the even stricter guidelines enforced by the office of attorney general in my state of domicile. 
I respectfully request each investigation to be reported to XXXX, XXXX and XXXX XXXX within a reasonable time period, hopefully 30-days. I realize that the current Covid-19 crisis could cause delays, so the best efforts of each financial institution and collection agency will be appreciated under the current circumstances. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation