Consumer complaint received 2019-10-29
Company: Americor Funding, LLC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
Weve been in their program for 14 months ( since XX/XX/2018 ), and they have not honored A SINGLE THING present on both our contract with them or the terms of several recorded conversations we had with one of their sales managers, XXXX XXXX, since the day she sold us this atrocious program. We had good credit, just a lot of revolving credit card debt. She sold us ( we have the agreements and multiple recorded phone conversations to prove ) AN APPROVED ZERO INTEREST LOAN THAT SHOULDVE AUTOMATICALLY KICKED IN AFTER 12 MONTHS OF MAKING PAYMENTS IN THEIR PROGRAM AND USED TO PAY OUR DEBT IN FULL AND GET OUR CREDIT SCORE BETTER THAN WHEN WE STARTED THE PROGRAM Instead, after 13 months, we were contacted by a 3rd Party Company named Credit 9 who basically told us, ON A RECORDED LINE, that even though those were not the terms of our agreement with Americor, that is all we had available to us. To add insult to injury, after 6 weeks of back and forth and making us reapply for a supposedly no interest loan we were already approved for ( having agreements and multiple recorded phone calls from different employees means absolutely nothing to these people ), we were finally offered a new loan agreement with the caveat of paying them 22.50 % APR because they did nothing but destroy our name and credit in the last 13 months and now we can not get a proper loan from anyone else. Complete scam ( classic bait and switch ) and now we are basically stuck with ruined credit and the option of either paying them this outrageous interest or leave the program in our current state of affairs. After a XXXX  complaint and multiple reviews left in several different sites, XXXX XXXX from upper management finally decided to properly investigate. After listening to all phone conversations and reviewing all documents, although he did confirm she lied on a recorded line and completely XXXX   us over, all they were willing to do is fire her ( which they had already done ) and then tell us to either take the 22.5 % loan or leave the program with our credit ruined, obviously him being fully aware that a lawsuit will cost us a lot more then it will them at least until the case was judged. Now considering their actions and how they were advertising a zero interest loan ( this week they changed it to 5.99 % ) that is not at all zero or lie interest ( they count the 12 months you make deposits into the program without getting a single penny from them as well as not really being approved for anything as the zero interest period XXXX sold us ). Considering that if you dont take a loan you do not pay any interest anyway and they are advertising and selling customers fraudulent zero/low interest loans, all that was left to do is file a complaint with the FTC and now here, not for their false advertising and extremely fraudulent actions, but all the damage they have caused us, Hopefully we will be able to eventually retain a lawyer who will agree filing a lawsuit against this company of miscreants on a contingency fee basis. Once they completely ruin your name and your credit, make you live for 12+ months without any credit cards, finally painting you into a corner where you have no choice but to sign their new loan with exorbitant interest rates, not only it is that much harder for you to pay for good legal representation, it is almost impossible to hold them accountable for their actions ( being the main reasons why they are able to continually pull this scam on people ). 

So far XXXX XXXX was fired for having lied to us on a recorded line, we were offered a reduced, albeit still atrocious, rate loan that would supposedly pay our debt and even though we have done EVERYTHING they have requested, we still have not seen A PENNY of said loan and our credit is still destroyed ( btw, they were the ones who directed us to stop paying our credit cards ). This is completely unacceptable and it is beyond absurd that this company continues to be allowed to operate in the US with impunity. 

I will not stop until we are made whole and justice finally prevails.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation