Consumer complaint received 2018-11-05
Company: Automatic Data Processing, Inc.
State: OK
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble getting, activating, or registering a card

Complaint:
XXXX XXXX XXXX has come up with an issue as to why I have not been able to recieve funds from my employer. The issue began as a wrong social security number their entity filed in their system incorrectly. My social security number was verified as correct in their system since XX/XX/XXXX. 
XXXX failed to delete that card from my profile back in XX/XX/XXXX once incorrect social was verified. 
I was then sent a replacement card that I was able to use for another employer and told to discard of the old card and it would be deleted with them, XXXX. 

My current employer, XXXX, their corporate offices and I have worked diligently to get matters resolved. Once my correct social security number was verified by XXXX, their corporate office verified it with XXXX. 
It was updated, but an issue with my address came into effect. Once that was resolved, it went back to the social verification again. 
Once done, XXXX requested I get a replacement card from my employer twice within three days to fix the issue of not being paid out! 
After filling that requirement, XXXX were still rejecting payments from my employer and stating they were not. My employer then verified via documents they had with XXXX and I. 
So, I uploaded necessary documents through the XXXX website due to them saying XXXX nor corporate verified yet they did twice before. 
Once sent, they requested the docs again and then had uploaded my documents to the wrong account admitted by XXXX supervisor XXXX. 
I then waited hours for one payment of {$59.00} out of {$360.00} to be transferred to one of two replacement cards, they told me would be transferred upon recieving my uploaded documents to XXXX Then, they told me I had two profiles or two different cards for one employer and could not recieve the portion of payment after stating payment would be transferred. 
This is one of several problems that was to be resolved by submitting different documents and verification of social and address well as replacement cards. Both through my employer and me three to four times. 
The company XXXX then cancelled the old card, which made funds to be transferred invalid! Finally after trying to recieve my pay for NINE days and over FIVE calls per day for these NINE days from me alone not to mention from my employer and their corporate offices excluding conference calls, finally the funds of {$360.00} was deposited to the correct card. 
This includes my employer entering my payments several times including today! Not even 45 minutes later, a supervisor calls stating that card has been locked due to fraud for having two card accounts! I've spoken to countless reps and supervisors that have created nothing but run-around and requesting information that would supposedly resolve various issues that were not. I wasn't called back for follow-ups, resolution, disconnections, and hang-ups in my face! 
I am in jeopardy of losing my belongings in storage, facing eviction well as not being able to provide groceries for my household due to these games. 
I have a daily pay-out with my employer and I have recieved XXXX dollars in nine days! 

I am not able to recieve payment in a form of a check nor on another debit card! XXXX is my employer 's ONLY payment option for their employees. It is disgusting to express their quality of customer service ESPECIALLY from their Supervisors! They have literally lied every single time on over LITERALLY 60 calls I've made to them within NINE DAYS! It is truly sickening.

Company response to consumer: Closed with explanation