Consumer complaint received 2021-11-18
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
My problem started on XXXX XX/XX/2021, when I received a letter from XXXX credit card from Barclays dated XXXX XXXX XXXX stating that my XXXX credit card from from XXXX was being replaced with a XXXX credit card from Barclays in XXXX, giving details of the contract. I had XXXX for 19 years and was happy with the service so I did not want to change companies. I called the number in the letter to tell them not to send their card and that I did not want it. When I called, all I got was a recording and I was unable to stop the cards from coming. PARAGRAPH 8 of the letter states that I can call and reject the offer but the cards would still be sent. I sent a letter to XXXX on XXXX XX/XX/2021 which is attached. I made several flow up calls and as of today, I have yet to receive a call. I was given a case number, XXXX. Because I was happy with XXXX I got a new XXXX card. 

With that background, here is where my major problems begin. On XXXX XX/XX/2021, I stayed at the XXXX XXXX in NJ. They charged my old credit card {$150.00} in case there was any damage to the room. A copy of the charge from XXXX showing the charge is attached. On XXXX XX/XX/2021, the hotel credited the {$150.00} back to my old XXXX card ending in XXXX. On XXXX XXXX, I received a letter from Barclays stating that I owed {$330.00} On XXXX XXXX I sent a check for the full amount and asked that they send me statement showing who I owed this money to, see attachment. When I got the statement, It did not show the {$150.00} that was credited back to my old XXXX card. In addition, it showed a late fee of {$29.00}. I called Barclays and they told me that they do not show any {$150.00} credit and to call XXXX. I called XXXX on two different occasions and both times I was told that they could not help me me that I had to resolve it with Barclays. I made numerous calls to Barclays to resolve this problem as well as the late charge of {$29.00}. My complaint was elevated to a second level to resolve. I pointed out my letter that I sent on XXXX XX/XX/2021, that I could not possibly be late when I sent a check the following day that I received the notice. I was told that the {$29.00} was credited back, which it was not. My complaint was alleviated to a third level on XXXX XX/XX/2121. I was told that the {$29.00} would be credited back and the $ {$150.00} credit would show up on XXXXXXXX XXXX statement. On XXXX XXXX, I made a follow up call and was told they were not showing and {$150.00} credit and I was given an address to file a complaint to the XXXX XXXX, which I did on XXXX XX/XX/2021, copy attached. Yesterday, I made a follow up call to Barclays and I received a recording blocking my calls stating that I no longer have an account and my balance owed was zero. So now no one will talk to me and all three are pointing there fingers at each other. Some one has my {$150.00} and it is not me. Please help ... XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation