Consumer complaint received 2017-09-14
Company: I.Q. DATA INTERNATIONAL, INC.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Since XX/XX/XXXX till XX/XX/XXXX, I have resided at XXXX XXXX XXXX . XXXX XXXX ( XXXX XXXX ). My second lease, a 13-month lease, commenced on XX/XX/XXXX and it ended on XX/XX/XXXX. When I returned home from my weekly travel on XX/XX/XXXX, I found out that the management of the XXXX XXXX took possession of the property without my knowledge. Since I travel 5 days out of the week, I made arrangements to have my belongings moved out the prior weekend. I have inquired with the management about the possible explanation why I was locked out of my apartment to no avail. 

On XX/XX/XXXX, I have received a Moveout Statement stating I owed {$420.00} including {$350.00} for carpet stains. Again, I have tried to reach out to XXXX XXXX, property manager, to gain an understanding why I was locked out of my apartment before the lease expiration, who the management received an authorization from to take possession of the property before the lease end and any walk-through documentation or an agreement assessing the condition of the apartment. Since I was the only person listed on the lease agreement, XXXX management was authorized to only communicate with me! Since they failed to do so and took possession of the property before the lease end and without my knowledge and consent, they breached the contract they had with me. 

I left 10 messages for the property manager at the XXXX XXXX between XX/XX/XXXX and XX/XX/XXXX which she denied receiving when I personally went to see her on XX/XX/XXXX. That same day, I also contacted the resident liaison at the XXXX XXXX who owns and manages the XXXX XXXX to see who I could contact at the corporate office. She informed me that at the direction from the property manager, she was not allowed to communicate with me or give me any additional information. 

On XX/XX/XXXX, I sent a certified letter to XXXX XXXX, vice president of property management at XXXX XXXX explaining the situation to him and asking for explanation. 

I also sent a certified letter to IQ Data International letting them know that I disputed the validity of the debt and I contacted the corporate headquarters for explanation. In the meantime, I asked IQ Data International to discontinue collecting on the debt and forward the account to XXXX XXXX until a resolution is reached. 

My letter to the Vice President of Property Management at XXXX XXXX went unanswered as of today for 60 days and IQ Data International placed a collection on all my credit reports without notifying me of the action. 

XXXX XXXX as well as their debt collector violated my rights under the FCRA by not proving the validity of the debt. XXXX XXXX had ample time to answer my questions and inquires in the letter they received and signed for on XX/XX/XXXX. Instead of proving the validity of the debt they are trying to collect from me, they discriminated against me assuming that as an XXXX male I am not aware of my consumer rights and will let XXXX XXXX and as well as IQ Data International extort money from me to prevent any damage to my credit report.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation