Consumer complaint received 2020-12-20
Company: CUSTOMERS BANCORP, INC
State: AL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
They dodged the issues responding to what they told me via email, stating that my account was closed a month earlier and they had sent me the excess amounts in the form of a check. Then in a phone call, recorded by me, they gave an illegal, lacking Candor of an answer ... then they did not unrestrict my account, bc after 24hrs they restricted it and still to this day have NOT let me see my last 3 statements as required by law. Also, she says I did 8 fraud charges of which I called them back myself and corrected them, and it wound up being 1 claim, so thats a 4th lie of theirs ive addressed. Then I deposited {$630000.00} into XXXX XXXX, {$220000.00} into XXXX XXXX XXXX, please ask for this evidence, and please ask for my emails showing they were mailing me a nonexistent check, and then ask for the email where this same bank executive said she didn't care about me filing a complaint about them not providing me viewing access or statements of my account because she said you all had no authority to order them to do anything. I can back all of this up by faxing or electronically filing these emails and phone recordings and I have a second party, that was on the phone recording, willing to sign a Legal Declaration. If as this bank said, you all have zero authority to make them show my statements for the last 3 months of account, when the only funds that went in there was mine and my wife 's social security XXXX, which the lady said was only illegal for them to keep, chuckled and said but I'd have to prove that ... well, I'll chuckle now, and say that I can ... if you all have no authority, let me know, so I can transfer funds from one of trust savings to pay initial filing fees in my county, since the Federal Interstate wires and phone calls started in Alabama and would justly be the Jurisdiction ... if you have no authority to make them show me my banking info, then tell me so I can go the legal process. I was with them for 7 or 8 years and bc I'm a minority and XXXX, they think they can trample all over me. Is that so CFPB or can you all help the screwed over by a financial institution, minority XXXX person, as well, my wife is a minority and gets 100 % VA XXXX XXXX XXXX for XXXX and MST and my wife said Customers Bank was worse than the XXXX abuse the military put her through. They locked up what little we had and I was unable to get my meds and infusion and they would literally tell me you are with XXXX, a company of ours and need to speak with them. I'd speak with them and they'd say we can not tell you anything bc Customers Bank has it locked to where we can't even see it, you'll need to call them. This went on for 2 months. They told me 3 months ago that I owed them XXXX cents but they just took the loss, then they just sent me a bill, no statements saying I owed them lots of money by XX/XX/XXXX. Though I'm still awaiting the check they said they sent when they closed my account. I owe, then I don't owe, then I know they owe me bc XXXX just put XXXX refunds within that account. If in writing and in a recording, I only owed XXXX cents and they lied saying I had a check sent, which I'll happily provide proof of, which you all don't allow me, but allow the white folk, not us minorities ... but if I only owed XXXX cents and they XXXX  that out and I've gotten more refunds from XXXX since that call and email, why have I yet to see any check?? I'll answer, bc they think us XXXX minorities are scum, and that you all have no authority as they've stated or bc you all are too beholden to them. I'll await whether to do an initial court filing to get answers you all can't, but im gon na file a complaint with XXXX XXXX 's office since we have 9 inherited properties in California and with XXXX XXXX XXXX 's office since we inherited my grandma 's home in Massachusetts. I may be a XXXX XXXX that was poor as XXXX before she died on XX/XX/XXXX, but I sure as XXXX am not gon na let this XXXX  bank executive lie with impunity. You are a federal agency and under federal law, it is unlawful to tell you all the truth ... ive just laid out 5 lies they've told. When you all request, I'll attach, fax, or overnight any and all evidence. Phone calls are too big to email, but I'd gladly put them on a XXXX XXXX and overnight so you can hear the disrespect for you all and minorities, me, that she, the bank executive has ; as well as her lack of care, knowledge of Federal Law, or knowledge and not caring. As for transparency, I must state that my brother was an asst US Attorney under the XXXX  administration. My brother told me to be transparent as to where I was getting contact info and possible legal advice from.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation