Consumer complaint received 2022-11-10
Company: T.S. Holdings
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I moved out of XXXX XXXX XXXX on XX/XX/XXXX of XXXX, I handed my keys directly into the hands of the XXXX. One of the managers went to inspect the property, she was pleased and said our deposit would be returned. I never received my deposit of {$300.00}, and never received any calls or emails from XXXX XXXX XXXX after move out. 
In XXXX of XXXX I received notice from my old roommate XXXX, that XXXX XXXX XXXX Apartments had taken action upon her via a debt collector. The company is IQ Data International, Located in XXXX, Washington. XXXX was a roommate who did not live with me when I moved out of the apartment. They had incorrect information. XXXX was able to get this removed from her credit report. 
Within a month the debt collector had removed this off of her credit report and filed against me. I went in person to XXXX XXXX to speak with management. The management had since changed, there were completely different employees than when I lived there. The complex located at XXXX XXXX XXXX XXXX, XXXX XXXX, FL, said they had their hands tied and that this was filed by the previous manager In XXXX of last year. The new management handed me an itemized list that included all charges she filed with the collection agency on XX/XX/XXXX. The old manager claimed I never paid my last months rent, that I never paid a pet deposit ( I don't have any animals ), and charged me for replacement of the rugs in the apartment. I was shocked with all the charges, since upon move out we were told everything was in good condition and we would be rewarded our deposit back. I am a XXXX XXXX XXXX and at the time was working full time. 
I contacted IQ Data international over the phone on XX/XX/XXXX. I spoke with a woman at first who was very kind, I explained my situation and she said they would be able to set up a payment plan, she transferred me to my case manager. He offered to reduce the price, I would only have to pay {$670.00} today and they would contact XXXX XXXX, and make sure I didn't need to pay anything else. There was a chance I would still have to pay the rest of the money later on.The total amount that IQ Data International was collecting for was {$2600.00} cents. 
I am only responsible for paying trash service fees and final water and final electric which totaled to {$100.00}. XXXX XXXX still has a {$300.00} deposit from me, which easily covers those costs. The remainder amount would be owed to me totaling {$190.00}. 

I explained I could not afford to pay a lump sum of {$670.00} today. This man explicitly stated that payment needed to be completed in full that day, if I did not pay them they would take action against my credit score, and it would still take 7 years for it to be removed from my credit report. I explained that I could not afford to pay {$670.00} today. I told him that I would send over an email of bank statements that prove I did not owe anything more to XXXX XXXX. 
I asked if after speaking to XXXX XXXX and upon receiving my email if he would offer me a payment plan. He refused a payment plan, then began to interrogate me about my finances and bills I pay each month. Through the call he became more aggressive and rude towards me and angry that I would not pay right then and there. I became frustrated and hung up the phone, there was no reasoning with this man at all. I proceeded to send IQ Data Inc an email on XXXX XXXX with proof of my rent payment for XXXX of XXXX along with videos and photos of the apartments condition when we left. I followed up with another email again on XX/XX/XXXX and I have yet to receive any response back. XXXX XXXX international has submitted their collection claim on my credit report, I have disputed it twice. It was removed once from my credit report and they have opened it again as of XX/XX/XXXX. As of today XX/XX/XXXX it has been removed from my credit report again and I assume XXXX XXXX will try to file again.

Company response to consumer: Closed with non-monetary relief