Consumer complaint received 2021-06-22
Company: Velocity Portfolio Group
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
CFPB, I am California resident. Last month I requested a copy of my CCPA report. Otherwise known as California Consumer Privacy Act of 2018. To date, I have not received it, even though I emailed the request to Velocity 's email, as directed on website, and to a Collections Manager at Velocity, there is still no response. 

Below is California Residents - Privacy policy Statement provided by Velocity. 

California Residents - Privacy policy Statement The CCPA provides consumers ( California Residents ) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Velocity Investments , LLC ( hereinafter Velocity ) is required to maintain a separate privacy policy for California Residents pursuant to CCPA. With that said be advised that we only maintain and collect personal information to enhance and assist in the collection of the accounts that Velocity owns or services for others. We do not sell or provide personal information to others outside of the purposes of collection of a specific account. 
Access to Specific information and Data Portability rights You have the right to request that Velocity investments LLC. Disclose certain information to you about our collections and use of your personal information over the past 12 months. Once we receive and confirm your Verifiable consumer request ( see Exercising Access, Data Portability, and deletion rights ), We will disclose to you : The categories of personal information we collected about you The categories of sources for the personal information we collected about you Our business or commercial purpose for collecting or selling that personal information The categories of third parties with whom we share personal information The specific pieces of personal information for a business purpose, two separate lists disclosing : o Sales, identifying the personal information categories that category of recipient purchased o Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 
Non-Discrimination Velocity investments LLC will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not discriminate with how your account is handled as a result of a request under the CCPA. 
Requesting Access, data portability and Deletion To exercise the Access, data portability and Deletion rights described above, please submit a verifiable consumer request to us either by : Calling us at : ( XXXX ) XXXX Emailing us at : XXXX Only you, or a person registered with the California secretary of state that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer on behalf of your minor child. Be advised that, you may only make a verifiable consumer request for access or data portability twice within a 12-month period and Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and/ or Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We can not respond to your request or provide you with personal information if we can not verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information I want to the following information disclosed to me as my RIGHT of being a California resident. 

Disclose to Me : The categories of personal information Velocity collected about you The categories of sources for the personal information Velocity collected about me Velocity 's business or commercial purpose for collecting or selling that personal information The categories of third parties with whom my share personal information The specific pieces of personal information for a business purpose, two separate lists disclosing : o Sales, identifying the personal information categories that category of recipient purchased o Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 

I look forward of the uneventful event of Velocity 's compliance of CCPA, without involving additional government agencies and bureaus.

Company response to consumer: Closed with explanation