Consumer complaint received 2017-08-03
Company: Paypal Holdings, Inc
State: NV
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
I had bought an item on XXXX and paid thru from PayPal, When I looked at my account, I was over charged as you will see below. Incorrect transaction amount Case ID : XXXX We 're reviewing your case and will get back to you soon. You reported that you were billed the wrong amount. We 've issued a provisional credit of {$6.00} USD to your original payment method. This credit could be withdrawn, if your case is denied later. In case, the reversal is done from your Paypal account, the balance could go negative if funds are insufficient. View case history Case details Seller information XXXX XXXXXXXXXXXX Transaction amount {$7.00} USD Transaction ID XXXX Date reported XX/XX/XXXX Your comments I used {$6.00} of XXXX bucks to lower this price to {$1.00} but noticed that I was charged the full amount. I want my {$6.00} back. File ( 11 unread ) - XXXXXXXXXXXX Additional info Correct amount {$1.00} USD Your responses Date responded XX/XX/XXXX Your comments You sent a payment of {$1.00} USD to XXXX ( XXXXXXXXXXXX ) Thanks for using PayPal. To see all the transaction details, log in to your PayPal account. It may take a few moments for this transaction to appear in your account. Seller XXXX XXXXXXXXXXXX Note to seller You have n't included a note. Shipping address - confirmed XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX United States Shipping details The seller hasnt provided any shipping details yet. Description Unit price Qty Amount XXXX XXXX XXXX XXXX XXXX XXXX XXXX Printer XXXX XXXX XXXX XXXX Item # XXXX {$7.00} USD 1 {$7.00} USD Shipping and handling {$0.00} USD Insurance - not offered -- -- Other discounts - {$6.00} USD Total {$1.00} USD Payment {$1.00} US I used my XXXX bucks to help pay for this. File ebay dispute.pdf I have filed a complaint with PayPal on this matter. Now it has been almost a month and still they do nothing about it. Here is the charge from XXXX that was to be done. I used my XXXX bucks that I earned by buying goods and this will show. paypal XX/XX/XXXX XXXX PDT Transaction ID : XXXX Hello XXXX XXXX XXXX, You sent a payment of {$1.00} USD to XXXX ( XXXXXXXXXXXX ) Thanks for using PayPal. To see all the transaction details, log in to your PayPal account. It may take a few moments for this transaction to appear in your account. Seller XXXX XXXXXXXXXXXX Note to seller You have n't included a note. Shipping address - confirmed XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX United States Shipping details The seller hasnt provided any shipping details yet. Description Unit price Qty Amount XXXX XXXX XXXX XXXX XXXX XXXX XXXX Printer XXXX XXXX XXXX XXXX Item # XXXX {$7.00} USD 1 {$7.00} USD Shipping and handling {$0.00} USD Insurance - not offered -- -- Other discounts - {$6.00} USD Total {$1.00} USD Payment {$1.00} USD Payment sent to XXXXXXXXXXXX Issues with this transaction? You have 180 days from the date of the transaction to open a dispute in the Resolution Center.
Questions? Go to the Help Center at : www.paypal.com/help. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page. You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings. Copyright XX/XX/XXXX-XX/XX/XXXXPayPal, Inc. All rights as you see I was charged the full {$7.00} instead of the {$1.00} that was to be charged. PayPal is stealing from consumers and something needs to be done about it.

Company response to consumer: Closed with explanation