Consumer complaint received 2019-10-31
Company: M&T BANK CORPORATION
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
This is my second complaint against M & T Mortgage regarding the same issue. In XX/XX/XXXX I had some financial issues due to a sick child and my home went into foreclosure. I as able to take care of that issue and it was resolved in XX/XX/XXXX. I made all of my payments as I was supposed to but In XX/XX/XXXXI received a letter from M & T bank stating that I had missed my XX/XX/XXXX mortgage payment. I first contacted the company via email and gave dates when my payments were made. The answer I received was that I had not made a payment on XX/XX/XXXX so I sent in a copy of my bank information. After many hassles, I gathered all of my information and complained here. After 30 days, I was told that I was behind on my mortgage and that I owed. On XX/XX/XXXX I had scheduled for the XX/XX/XXXX payment to come out of my bank account and they refused payment stating that I had to pay for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX for a total of {$1700.00} and pay this by XX/XX/XXXX or they would accelerate sale of my house because I did not pay as the contract stated. It was also noted that the charges would go up daily and to call before I paid. I am attaching copies of their statements, the account activity that their employee mailed to me and copies from my bank account. After going through the activity on my account provided to me by M & T Bank, this is what I have found. From XX/XX/XXXX thru XX/XX/XXXX all of our records match. Then, I made a payment for XX/XX/XXXX which was taken out of my account on XX/XX/XXXX and it does not show that it was applied to my account but I have provided the information from my bank. I made a payment for XX/XX/XXXX early trying to help improve my credit score - it came out of my account on XXXX according to M & T Bank , this was applied to my XX/XX/XXXX payment. Once I made the two payments in XX/XX/XXXX, the activity for my account does not match anything. According to my M & T statement dated on XX/XX/XXXX- I had only one payment due for XX/XX/XXXX and the transaction activity is also wrong. The date on my bank statement showing that that the payment for XX/XX/XXXX came out of XX/XX/XXXX but I had already made XX/XX/XXXX payment on the XX/XX/XXXX. My XX/XX/XXXX statement shows that I still owed for XX/XX/XXXX but that is untrue because I made the payment in XX/XX/XXXX. I made my XX/XX/XXXX payment of XX/XX/XXXX and this is backed up by my bank statement. On XX/XX/XXXX, I scheduled a payment for XX/XX/XXXX to come out of the wrong bank account and the funding was not there. M & T reversed the payment on XX/XX/XXXX which I have provided the proof of that in my activity report. I did rectify the situation and made XX/XX/XXXX payment on XX/XX/XXXX and added an extra {$20.00} for the NSF fee - I have provided my bank statement for that also. Once I had rectified that, I even received an email from Credit Karma congratulation me for getting my account with M & T current. I have attached a copy of that email also. M & T 's explanation, shown in the letter from XXXX states that the payment on XX/XX/XXXX was for XX/XX/XXXX but I have provided my bank statement showing that was not the case, I had indeed paid on XX/XX/XXXX. My XX/XX/XXXX payment I made on XX/XX/XXXX, again, I have provided my bank statement. My payment for XX/XX/XXXXI did not pay until XX/XX/XXXX but I have provided my bank statement for that. I had scheduled for my XX/XX/XXXX payment to come out on XX/XX/XXXX but M & T refused that payment. The explanation given to me is that they can't take any payments from me unless I pay the full amount due. They can not make any kind of payment arrangements. Considering that fact that I made my payments on time until they refused to take anymore, that is absurd. The second part of my complaint had to do with the fact that my house payment went up because my home owners insurance lapsed. I was informed that I did not have insurance from XX/XX/XXXX until XX/XX/XXXX which is when they credited my account. Well, I have had insurance since XX/XX/XXXX. When I set up the policy with XXXX, they were going to collect the money from M & T and I would pay monthly through escrow. My agent was unable to get any response from M & T and that policy ultimately was cancelled at the beginning of XX/XX/XXXXbut I got ANOTHER policy going with XXXX and AGAIN they received zero response from M & T. I panicked and changed the policy so that I would pay monthly because I did not want to be screwed yet again when I was trying to follow the rules. I over paid on my mortgage payment in XX/XX/XXXX and XX/XX/XXXX by the amount of {$290.00} because I should have had a credit to my account in XX/XX/XXXX, not in XX/XX/XXXX, which is when they added the credit. My first insurance policy number with XXXX was XXXX XXXX XXXX which I have provided a copy of the bill. The second policy number is XXXX XXXX XXXX Which is my current policy. I have two special needs children and all I want to do is get this issue resolved. I do not want to lose my home, but it seems like they just want to take it from me. In conclusion - I paid made my payments on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and the XXXX payment came out on XX/XX/XXXX, XXXX through XX/XX/XXXX and M & T is insisting that I owe for XX/XX/XXXX, XX/XX/XXXXand XX/XX/XXXX when actually, because they refused my XX/XX/XXXX payment ( not my fault ) I do owe XX/XX/XXXX and XX/XX/XXXX and now, since XX/XX/XXXX is tomorrow, I owe for XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation