Consumer complaint received 2018-02-06
Company: SLM CORPORATION
State: CA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
PRIVATE SALLIE MAE STUDENT LOAN This letter is in regards to a Private Student Loan with a Cosigner. 
Loan Amount - {$30000.00} Paid $ XXXX/ month for over 6 months and the loan went up to {$33000.00} In the past 3 months has gone from XXXX - XXXX An absolute burdon that was wrongfully forced on us. 

These statements have been clearly and verbally stated several times to each loan servicer. 

Major Immediate Grievance : Severe and Total Harassment of Cosigner to the point where cosigner suffered a XXXX on XX/XX/XXXX due to the XXXX from Sallie Mae 's harassment and FIDM 's fraud in signing and taking this loan. ( Document included ) She is suffering from major illness from this loan and the Loan Servicers continue to harass and call at work, and have called repeatedly and continuously. They have called at times when they knew they should not call ( late hours or during a doctors appointment ). They have repeatedly called work even though she has explicitly stated that her employer does NOT approve of these calls. They also harassed a 3rd party ( Co-worker ) about this alleged debt and used abusive language when talking to her. She has also expressed distress about the harassment and wishes to seek action. Due to this severe harassment and incessant nagging, I am concerned for health and well being! All the calls were recorded on Sallie Mae 's part and show how she is completely distraught, light headed, and having a XXXX XXXX on the phone. The doctors have stated that her XXXX is due to the XXXX from the burden of this loan and the harassment that she has been enduring. The financial information Sallie Mae claims to have is not correct. She has not been able to receive the imperative medical care she needs to survive because Sallie Mae has stated that the money on her credit card needs to be used to pay this student loan. And now after the XXXX the doctors are insisting she seek the help she needs ASAP. 

NATURE OF THE LOAN : ( FRAUD ) FIDM - Borrows Defense Against Repayment - Fraudulent School This loan is under a great deal of scrutiny due to the school this loan was for, FIDM in XXXX XXXX. A demand letter has been sent to the school in regards to the Borrowers Defense Against Repayment. FIDM is a for profit school that lied, deceived and outright illegally pushed us into taking this loan. I was supposed to receive a scholarship and was repeatedly reassured by the advisor, XXXX XXXX, that I had a very high chance of receiving the scholarship ; praying on my naiveness and financial need. I exhausted all options to get help interviewing for 2 XXXX  positions with great qualifications to do it and they ignored me, denying me any help to pay for my tuition. I was then told about 2 weeks before classes were to begin that the results for that years scholarship were delayed for some unknown reason and that she would hate for such a fabulous student to miss out on being enrolled. Sending me to get approved for a private loan through Sallie Mae. XXXX XXXX called everyday to " check in '' and make sure I was working on getting my loan. ( Phone records can be retrieved if needed ; emails are available ). It seems the for profit school is working with private loan lenders to secure a win win situation for the two leaving students with an overpriced education and no jobs available in that field. FIDM and Sallie Mae are clearly taking advantage of students who come from lower income families by enticing them with false promises of a unique education and job opportunities upon graduation. The discrimination continued during my schooling with the most notable time being when my intellectual property and business design specs were stolen by a fashion line known to XXXX during a showing of my work. I was one of the top XXXX XXXX students with a XXXX and they lied about the jobs available upon graduation and the salaries available. This university is an abusive college that does not prepare you for a career in your field and completely and utterly works with private loan institutions. 

Financial and Medical situation of Student : 1. Unemployed for 2 years 2. Credit Card Debt 3.  Homeless/on assistance 4. XXXX  affected by school 's fraud and discrimination Financial and Medical Situation of Cosigner : 1. Suffered a XXXX XX/XX/XXXX due to harassment about this loan and delayed proper medical care due to payment of this loan 2. Credit card Debt 3. {$35000.00} Medical Bills left from terrible divorce, family member.. 

We have asked repeatedly for a copy of the original contract signed. Nothing has been received yet ... 

This loan should not have been given to this student and the school should not have pushed the student into taking out such a high interest private loan with no prospect of a job that could help pay this back with the degree. The amount Sallie Mae claims they want to settle this loan is not possible and they know that. It seems Sallie Mae is refusing to help make an affordable settlement so that the account compounds since it is an unlawfully high interest rate. By not working with us, by harassing us when we are picking up and talking to you created an unhealthy and permanently disabling situation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation