Consumer complaint received 2020-05-21
Company: SYNCHRONY FINANCIAL
State: CO
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have several cards with Synchrony. I have my Amazon store card, my Walmart Store Card, XXXX XXXX XXXX and I had my XXXX XXXX. Since I began to experience HARDCORE Identity Theft almost two years ago now.. Synchrony has done everything in their power to make sure I know I am no longer a welcome  customer. From cutting my credit lines on cards in good standing to closing each and every card listed AT LEAST TWICE for no apparent reason. Every single time they do it they destroy my credit and throw a wrench in my debt to income ratio. They always wait until I have paid a significant amount off- sometimes even closing my cards on a month when I have made double or triple payments. Each time I have to endure an agonizing 3 month long process of phone calls- faxing in supporting documentation that I know they already have and an exhaustive stance on my end to not let them take even more away from me then myself and my family have already lost due to this identity theft. 

Usually I would just buckle down for another 3 month battle with Synchrony HQ to prove for the umpteenth time that I am a victim of identity theft and that what they are doing is just plain wrong ... but Covid has made it nearly impossible to dispute anything with the credit bureaus or credit card companies and I am being hit hard with fraud that is sticking due to my identity being literally deleted from public record and bureaus like XXXX only allowing one department to handle my case that is never there. I have literally waited on hold for 5 hours every day this week in an attempt to get ahold of transunion to have a collection removed that had already been proven not mine and was resold to another debt collector and placed back on my report 6 months later. 

It is like a never ending nightmare and my family has been stuck living in a hotel on the brink of homelessness due to what these creditors and credit bureaus are allowed to get away with. 

And what Synchrony has just done with my XXXX XXXX  is just more of the same. I had a {$2000.00} balance ... already dropped down from {$3000.00} when the ID Theft began to hit real hard.. I attempted via email and phone to make them understand that what they were pulling was all fraudulent and even sent them copies of my reports once I had cleared all of the fraud off but they refused to replace my credit limit. Since then they have closed my Amazon card twice- I just got it reopened for the third time, my walmart card has also been closed twice and dropped to a limit of {$100.00} which is just do degrading and left a major hole in my credit report that has still yet to be rectified. 

But my Synchrony XXXX XXXX- I had paid the balance down to just over {$600.00} dollars out of {$2000.00} limit ... always paid more then the minimum and made sure to purchase something every now and again as recently as just a month and a half ago.. which I immediately paid off ... And they.. out of the blue ... close my card. I called and spoke to several supervisors who refused to tell me anything but that it was a " business decision. '' I did nothing to warrant this " business decision '' they claim was based on a review of my credit.. which has not changed in months so that truly has nothing to do with it. I am not sure why you become persona non grata with synchrony when someone else steals all you have and ruins your life.. but it is not ok. 

That card was in good standing and their is nothing in my credit file to warrant a card closure out of the blue. As you can see in the attached I have never even missed a payment. 

I want my XXXX XXXX  reinstated and to know that my synchrony cards are free from anymore random closures as everytime it happens it does great damage to the credit report that I fight like XXXX every single day to repair.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation