Consumer complaint received 2021-11-27
Company: Nelnet, Inc.
State: OR
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
In 2005, I decided to consolidate my student loans from XXXX to Great Lakes to take advantage of the direct loan consolidation and the fixed 6 % interest rate. I believed at the time that my servicer would be Great Lakes and the owner would be the XXXX XXXX XXXX. I waited many years to do a Direct Consolidation. Unfortunately, for whatever reason my loans would be Directly Consolidated and then days later my loans would be consolidated a second time back to XXXX Consolidated status. 

The consolidation back to XXXX status made absolutely no sense to me so I called Great Lakes, XXXX and XXXX. No one could help me understand why this occurred. I recently learned how to access all my student loan information on the XXXX website and this is when I realized that my loans were consolidated twice in less than XXXX months. It seems to me like my loans were washed by the XXXX servicer and then sent back to the lender XXXX XXXX. 

The first consolidation occurred on XX/XX/XXXX. Loan Type : XXXX XXXX subsidized. The Loan Contact Type : Current XXXX servicer. The Loan Contact Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Loan 1 subsidized {$40000.00}. Loan 2 unsubsidized {$43000.00} The second consolidation occurred on XX/XX/XXXX. Loan Type : XXXX XXXX. The Loan Contact Type : XXXX XXXX XXXX. Loan Contact Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX subsidized {$41000.00} 2. XXXX unsubsidized {$43000.00}. 

I am unsure what entity XXXX XXXX XXXX refers to up above but my lender at the time was XXXX  XXXX, XXXX. The Loan Contact Name : servicer is XXXX XXXX XXXX, XXXX. 

I called Great Lakes on XX/XX/XXXX and tried to discuss these XXXX consolidations with them and they have no record whatsoever of me ever being serviced with them. As a side note, my loans were consolidated with XXXX in XXXX and that was because XXXX XXXX XXXX wanted to change servicers. Great Lakes told me to contact XXXX because they said XXXX used to be Great Lakes. I was told by Great Lakes rep XXXX at ext XXXX that the " loans would just drop ''. XXXX said I could email her with my request for information and she would look into it. I emailed XXXX at XXXX and requested all my loan information that Great Lakes had from XXXX and basically XXXX called me back a couple of hours later and said she could not do anything for me. Not even generate an email showing that I had tried to contact her because she had no way of doing that because I didn't have an account with them. I asked if she could send me a letter outlining our conversation and my requests and she said no, not possible. She said she spoke with her supervisor and they told her they didn't have any information and that I would need to contact XXXX at XXXX. I called the XXXX number and without speaking with anyone, I was told by the automated voice that my account was being handled by another company. I would finally speak with someone, I believe it was with the XXXX XXXX XXXX XXXX XXXX team at XXXX XXXX XXXX. The agent that spoke with me was helpful and he looked through my XXXX loan data and could see where I had the two consolidations in less than XXXX months. He didn't understand why that was like that and all he could say was that he had worked there a little over XXXX years and hadn't ever seen anything like this. He was perplexed and basically couldn't help. I want to know why the two consolidations occurred and was that a legal act to do two consolidations without notifying me? I only thought one consolidation occurred. I believed at the time that my loan servicer would be Great Lakes and that I was doing a Direct Consolidation of my XXXX subsidized and unsubsidized loans to take advantage of a fixed 6 % interest rate. Also, Interest capitalization occurred with XXXX prior to the sale of my loans to Great Lakes. Interest capitalization occurred during both the first and the second consolidation and I question if that was legal. I graduated from school on XX/XX/XXXX. I filed for chapter XXXX bankruptcy on XX/XX/XXXX. I had a XXXX XXXX Notification Forbearance from XX/XX/XXXX to XX/XX/XXXX ( which makes no sense to me since I graduated in XXXX. I filed an XXXX XXXX XXXX  on XX/XX/XXXX to XX/XX/XXXX. 

XXXX XXXX monetary history notes that XXXX sent me on XX/XX/XXXX. XXXX had my loans in deferment from XX/XX/XXXX to XX/XX/XXXX but it states that the consolidation to Great Lakes occurred on XX/XX/XXXX. The deferment end date of XX/XX/XXXX doesn't make sense to me if my loans were supposedly consolidated on XX/XX/XXXX ( or disbursement date of XX/XX/XXXX per XXXX  website data ) and then again on XX/XX/XXXX.

Company response to consumer: Closed with explanation