Consumer complaint received 2020-12-15
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
As of today I have 4 consecutive late payments listed on my 3 credit reports. These late payments are being reported inaccurately by XXXX and are negatively affecting my credit score at no fault of my own as I have been making monthly payments as you will see from my attachments. I have tried multiple times to have this resolved including contacting XXXX  via email, phone, and disputing via a credit reporting agency. 

After viewing my credit report in XXXX and noticing a late payment listed, I reached out to XXXX/XXXX  XXXX via the email inquiry on the site page. The correspondence with XXXX revealed that although I had scheduled a payment in XXXX, XXXX was having " drafting issues '' and my payment was one of the few that were scheduled by not received by XXXX-no fault of my own. I was not notified by XXXX and due to my busy schedule I did not notice until later. I am in the habit of checking my credit score/report as often as I can. With the pandemic I am able to check weekly on XXXX. I have attached all payment confirmations from XXXX from XXXX until now. 


I was then told to by XXXX to contact XXXX 's customer service number to rectify any issues with credit reporting. Short on time during the day because of my work schedule at the XXXX, I decided to submit a dispute through Experian to see if that would help resolve the issue. It was unsuccessful. 

I then contacted XXXX  again via the customer service line in XXXX. I explained the issue to representative about the continued late payments being reported inaccurately despite me continuing to make payments. The customer service rep spoke with a supervisor and told me he would be able to skip XXXX and XXXX 's payments and add them to the back of my loan in order to get my account " up to date. '' Below is the confirmation from that conversation. While I appreciated that, I did not have a lot of trust in XXXX  by that time. I continued to make Payments in both months to avoid any inaccurate reporting by XXXX. Yet and still both these months are still listed as late on all 3 of my credit reports. 


Most recently I called and spoke with XXXX at XXXX in late XXXX who confidently assured me that my XXXX payment would not be reported as late because she saw my scheduled payment at that time. The payment came out on XX/XX/XXXX. She said that she saw the " XXXX and XXXX skipped agreement '' and that as long as my XXXX payment was not 30 days late it would not be reported. My XXXX payment was NOT 30 days late. My payment is due the XX/XX/XXXX of every month which would make my payment exactly  20 days late. Yet, I pulled my credit report on XX/XX/XXXX and XX/XX/XXXX credit bureaus ( XXXX  and Experian ) showed that my XXXX payment is 30 days overdue. When I spoke with her about my frustration back in XXXX she told me to email " XXXX '' to get the inaccuracies resolved. She was kind and helpful, however when I look at my credit report I can't help to wonder if I'm being mislead by XXXX/XXXX XXXX. During a time when people are struggling to make ends meet and keep up their payments to avoid negative consequences.-this is unacceptable and infuriating! I'm a XXXX XXXX supporting families suffering from the Coronavirus pandemic. Between my kids home doing virtual school and the stress of my job- the last thing I need when I come home is added stress at no fault of my own. 

After emailing XXXX  I received an email tonight from XXXX telling me the same story about my payments being 30 days late when they are not. He told me to dispute with the credit agencies. No resolution and it was almost as if they did not read my email in which I provided ample screenshots of my scheduled and debited payments from my account. XXXX has seemed created a domino effect with their " drafting error '' and fraudulently reported my XXXX payment 30 days late when it in fact is not. 

After some research I am not the only customer who has suffered from these same credit report inaccuracies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation