Consumer complaint received 2019-04-18
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On or about XX/XX/2019, I attempted to open a checking and savings account with Chase Bank N.A. ( " Chase '' ) I initiated an initial deposit of XXXXUSD from a XXXX XXXX XXXX . account in my name via an electronic wire transfer. 

On or about XX/XX/2019, the wire transfer posted on the XXXX XXXX account as completed. The funds appeared in the Chase account concurrently. On or about XX/XX/2019, I initiated a payment of approximately 2USD to a credit card in my name, which had been opened several years prior. After making this payment, Chase initiated a " ext transfer '' of all of the funds back to my XXXX XXXX account and as a result of the credit card payment the Chase account showed a negative balance of approximately XXXXUSD. I then re-initiated a transfer of XXXXUSD from my XXXX XXXX to the Chase account. I then received an email from Chase indicating that the transfer had been cancelled. Despite being told by Chase that this transfer was cancelled, XXXXUSD was removed from my XXXX XXXX account and posted into my Chase account once again. On XX/XX/2019, I contacted Chase via phone and was told that Chase had closed my account. I was given no explanation as to why my account was closed but was told I would be contacted by the executive office within two business days and would be provided with an explanation. I received no such call. 

On XX/XX/2019, at approximately XXXX XXXX, I visited the Chase branch located on XXXX XXXX XXXX, XXXX XXXX, New York XXXX. I indicated that I had contacted Chase via phone and was told that I would be contacted by a representative within two business days and had received no such call. I was asked by the retail banker to provide my XXXX XXXX statement reflecting the transfer from Chase on XX/XX/2019, which I showed to the retail banker. The retail banker escalated the complaint to the executive office and I was told that I would be contacted by an individual in the executive office who was investigating my case that afternoon. Once again I received no such call. I attempted to contact this person directly using her extension multiple times and was unable to reach her for several hours. 

Again on XX/XX/2019, I visited the Chase branch at XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX. I spoke with a retail banker who attempted to solve the issue. The retail banker was unable to solve the problem himself and had to consult the " back office. '' The retail banker was able to convey to me that the back office was unable to resolve the issue. The back office had closed the account without any explanation. The retail banker also indicated that he was unable to reach the individual in the executive office who had been investigating my case and would escalate her lack of responsiveness to her manager. I requested that my funds be returned immediately. The retail banker conveyed this to the back office and they responded that they would attempt to send the funds via USPS mail in 5 business days. I responded that this was unacceptable and that Chase had no right to hold my funds. I further explained that a mailed check was not an acceptable means of returning my funds given the amount at issue. Chase offered no other solution. I requested that Chase either  issue a check at one of their branches, deposit the funds via electronic wire transfer back into my XXXX XXXX account, or send the check via a XXXX ( or similar courier service ) which would require a signature upon receipt. Chase refused all of these options. Chase has not confirmed in writing that they intend to send the check within 5 business days or that the check has indeed been mailed yet.

Company response to consumer: Closed with explanation