Consumer complaint received 2020-10-21
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Ive got a bad experience with Chase bank, Ive been opening my account with Chase almost three years, honestly, Ive never made something illegal before, so recently, I had got through a lot of problems with my payroll check that was returned, however, I didnt do it on purposed, its a complicated situation when it happened, but whose should be able to know that check are going to be paid or not? in fact, when a check was unpaid, I also have a problems of cause, for now on, I have been going through a hard times, because of the two unpaid checks from untrustworthy employer, I already know hes cheating on another co-worker by different way too, however, when an unpaid check occurred, Chase have charged me for them costs, but I understand that its not their fault, and who has been faulty is the employer, I know that I should talk to the employer to pay for my worked, then the issue should be solved smoothly when the wmployer pay for me, furthermore, I have got charged for a different amount without any information about the transactions, I went to the Chase bank on the XXXX XXXX to talk in person to find out what I could do to get my money back, and asked what happened with that two, so the advisor cant answer my question, and he called to the specific customer service for help, but they arent willing to help, and they force to close my account right away, they also said I cant do anything to keep my account open, and they dont have any information to tell me about what I asked, the advisor at Chase bank trying to help me deal with the customer service team on the phone, unfortunately, they said they already made a final decision to close my account without help me find out about the two amounts they charged me fo nonsense reasons, after that I have got a transaction report form the advisor, he said that its might help me deal with a customer service team if Id like to contact them again, so I tried, I failed to protect my account, and losing money, since XX/XX/XXXX my account was freezing, I cant use my money I have on it, and I didnt withdraw some money for using in my daily life, its means since then till now I have no money m to buy a living product or food, now I cant support myself to have a good life, but its not bad enough for Chase, because this morning they charged me for unknown items again after they froze my account once a week before, what I did wrong to have this situation, what is my fault for deposited a check that unpaid that I never know about it conditions before, why should be charged me too much money without giving me a reason, I cant satisfied with answer like its might be this item ... when I have got charged for more than $ XXXX for three times, and made negative on my account balance, Im not be able to pay for my debt right now, because of whats Chase did to me. I extremely disappointed, please help me, I have to  takecare my family, and I tried my best to save money to give my mom when I get back home, but Chase took it from me right now, before this thing happened, I have almost {$2000.00} on my account, but now they made me have - {$1400.00} instead, its unfair to did it like this, I beg you to help me get whatever they took from me back, please help me out of this hard time, its going to be harder if it still doesnt fix, what I have done to put me in some experience like this? I worked too hard with that employer for a lower payroll, when I quit, they unpaid check that was available on my account more than a haft year, and then someone had steal my mone from my account, how Chase provided security to customer, why all of this should be happened to me, please help me, I need you help

Company response to consumer: Closed with explanation