Consumer complaint received 2020-03-02
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
This complaint is in reference to complaint # XXXX. This complaint should bring clarity and understanding to my overall complaint of these two institutions. 

On XX/XX/XXXX @ XXXX XXXX, I deposited {$39.00}. into my Chase banking account which brought my balance to {$48.00}. There wasn't any posting of pending transaction onto my Chase account at the time of the deposit, according to my Chase phone app.. Shortly after that on the same day I made an ACH payment of {$40.00}. from my Chase checking account onto my XXXX credit card. 
Note : this transaction was recorded but the recording and any attempt of this transaction wasn't made available for me to see from Chase bank. But there is records of the payment acceptance and posting with XXXX. Chase excuse for me not being able to see the transaction on my end was that the transaction didn't have available funds so it wasn't a valid transaction. But my phone app showed I had the funds in my account and my balance was {$48.00}! 

Forwarding to XX/XX/XXXX XXXX reversed the {$40.00}. payment made on the XXXX of XXXX that's mention in the previous paragraph because Chase never release the monies from the ACH payment. So, I called Chase to find out what happen, I was told that I didn't have available funds when I made the transaction. ( Remember what I said about my phone app in the previous paragraph ) That's when I notice that my ACH payment to my credit card was listed last for that days posting instead of first! So I brought that to Chase bank attention and their argument is that ACH payments are posted last. So I tried to make since of that with a question, even if I make the ACH payment with the funds available at the time of payment the ACH payment will be posted last? The banks reply was, yes. So I brought to the banks attention that I was being charged for a monthly service fee. The bank replied yes that is correct so I checked when I opened the account and I found that I was being charged a day early for the maintenance fee!, I open the account on the XXXX of XX/XX/XXXX. Chase charged my account the monthly service fee on the XXXX of XX/XX/XXXX on the same day that initialize this complaint. So, I complained about that and I was reversed the maintenance fees, that's not what I was asking. 

After the Chase experience I called XXXX credit card to find out exactly when I open the account. I opened it on XX/XX/XXXX. Then I compared that date to when they actually charged my account which was on the XXXX of XXXX. I was charged 10 days early! and it so happen to be on the initiation day of this complaint just as the service fee from Chase is.

I feel that because of the early timing of service charges from both institutions ( Chase and XXXX XXXX and the delayed ACH payment methods of Chase. Along with the changing over drawn balance jumping from institution to the next, the settling of both accounts then the payment reversal of {$40.00} almost 15 days later has made this experience confusing and look as if I wasn't managing my accounts correctly. I'm not saying that is what was done to look like. I'm just stating the facts of what I have. Will you please investigate this matter and combine this complaint with the reference complaint so that this matter will be resolved. 

Thank you

Company response to consumer: Closed with monetary relief