Consumer complaint received 2023-06-09
Company: JPMORGAN CHASE & CO.
State: IL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
RE : XXXX, XXXX XXXX XXXX IN TRUST FOR REGISTEREDHOLDERSOF WAMU ASSET-BACKED CERTIFICATES WAMU SERIES XXXX XXXX, ( Also Known As- JP MORGAN CHASE BANK ) Fact XXXX CHASE BANK ACKNOWLEDGE ASSIGNMENT OF MORTGAGE WAS ADDED IN ERROR. 
To whom it may concern, On XXXX we called Chase Bank ( Bankruptcy Dept. who handles all Washington Mutual Bank accounts ) XXXX and spoke to Chase Bank Representative XXXX, we asked her how can Chase Bank add an Assignment of Mortgage if Chase was not the Noteholder and we advised her of the copy of the Loan Modification making XXXX our Noteholder and Washington Mutual was Servicer, as of XX/XX/XXXX and that Chase Bank sent this information to us on XX/XX/XXXX, XXXX then verified information and then said Chase made an error, so XXXX then called the Chase Mortgage Dept., where they verified that Chase started collecting as Servicer as of XX/XX/XXXX, while on the phone talking with XXXX a Representative from XXXX XXXX XXXX  ( XXXX ) called me so we were able to bridge her in, who basically verified they sent us our Satisfaction letter, so XXXX then called XXXX XXXX XXXX  and advised them that Chase Bank made an error, XXXX XXXX XXXX Representative XXXX said basically nothing she can do, to contact the Lawyer XXXX XXXX, we advised her we did, so XXXX then advised us to Fax in the Loan Modification and Title Search, Deed info everything to ( XXXX ) XXXX Chase investigation Dept., we first went to Chase Bank located at XXXX XXXX XXXX XXXX, XXXX, IL XXXX, XX/XX/XXXX and had the Teller fax over approximately 24 sheets, we waited called Chase they never received the Fax, so we then went to Chase Bank located at XXXX XXXX XXXX XXXX IL XXXX, XX/XX/XXXX, and spoke to XXXX XXXX, ( Telephone Number ( XXXX ) XXXX ) who then faxed all the sheets to ( XXXX ) XXXX. Once the fax was confirmed XXXX called to let us know the Investigation Dept.

has received all the sheets. Investigation Dept. created to research claims 1st one was XXXX ( HLEO ) Home Loan Executive office, to see why it Was transferred and the 2nd one was XXXX to Explain Assignment of Mortgage, they officially received XXXX and have a turn around time Of 5 business to research. Spoke to XXXX XXXX who advise us that the research Should be done by XXXX. We received call from XXXX in Escalation Dept, who has been the overseer of this Mess since not sure when, on XXXX, we received another call from XXXX, saying they are looking into what we sent, then on XXXX, XXXX called and said XXXX XXXX. XXXX Chase was Mortgage holder we then explained there is no Mortgage and our Noteholder was XXXX, she refuses to acknowledge Loan Modification dated XXXX, which would then mean Chase Bank has been collecting on a Loan that has been written off since XXXX, but every complaint goes thru XXXX and XXXX denies everything even after we sent the Research Team a Copy of Loan Modification showing XXXX is Noteholder not Chase, XXXX refuses to acknowledge phone call with other dept on recorded line saying it was Chase error and that XXXX called XXXXXXXX XXXX XXXX telling them it was a Chase error. So because XXXX refuses to remove Assignment of Mortgage on our Records of Deeds, leads us to believe she is part of the problem and need to be investigated. Black and White shows XXXX is Noteholder Not ( JPMC ) XXXX XXXX XXXX Trustee for WaMu Asset-Backed Certificates, WAMU XXXX XXXX. and Noteholder XXXX has been saying since XXXX there is no XXXX and they were willing to work with servicer to remove any Liens, sent information to Select Portfolio Servicing- ( Servicing for Investor JPMC ) and to Chase - ( JPMC-servicing for Washington Mutual Bank XXXX XXXX There is No Mortgage, No Assignment of Mortgage, No Lien.

Company response to consumer: Closed with explanation