Consumer complaint received 2019-08-01
Company: Bread Financial Holdings, Inc.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XX/XX/XXXX To whom tis may concern, My complaint is in regards to the Comenity Bank and all associated credit cards that they deal with. Up until recently, between both me and my husband ( XXXX XXXX ), we had over 17 credit cards in good standing with Comenity and paid to them on time. In XX/XX/XXXX, my bank, XXXX XXXX XXXX had a cyber issue that froze our auto-payment accounts. The resolution of getting the bank to release the funds and fix the payments went on for months. In reaction and concern for all my bills, I sent out the bank-generated letter to all involved, which included Comenity Bank. Comenity Bank started with one account ( already open and I believe it was XXXX  ), checked on my credit, and decided to cut down my credit. Then, they went on to the next account ( after that one was done ) and cut that credit down, way below what I still owed, implying that I was buying above my means and my debt ratio/credit report was severely affected by it. They continued to do this and caused a debt ratio issue, using the credit report agency as their reasoning for or it. For instance, I owed XXXX XXXX around 1400 dollars and they cut my credit limit down to XXXX, after checking my credit and using the report ( which was their credit cards they pointed out they caused the report issue ), as a justification to do that. I sent in complaints to the companies, Comenity and credit reports. I sent in the documentation from the bank and copies of the letters from Comenity, justifying their actions. At least five credit cards were cut down was significantly done below the amount due, thus, making it look like we don`t pay our bills or live beyond our means. Up until that hiccup, that was not our fault, we had ongoing payments and on time. In other words, they owned the credit cards and bills to the accounts that caused this domino effect and did nothing about it. Their justification was the reporting agency, which they reported the information to, that justified their actions.

Since we could not pay everything at once, off and they screwed up our credit to even look at a consolidated loan pay off, I turned to a credit repair company to STOP the consistent deductions of credit limits. That was ongoing, I would pay down a bill and they would reciprocate in making the limit even lower. In addition, payments were arranged which caused, according to Comenity, to close all the accounts, since they insisted using XXXX XXXX would make them do that as part of the agreement. Closing accounts is a bad thing for credit history. I would have simply paid them down as usual and off.

In the mean-time, I sent all of this to XXXX XXXX, whom was working on removing a few negative items from my reports, and they did absolutely nothing about Comenity` s actions.

With the exception of XXXX ( not completed, yet ), none of the other reporting agencies have acted upon or investigated ( especially with providing proper documentation of what was being done and what was provided in the end of the investigation ). They just left my credit report, as is and not force results with these creditors. I was ultimately set up to have my credit ruined by Comenity Bank. Having a reply that they investigated and found it to be right, okay, prove it! Comenity Bank has mixed rules, some accounts do not report with one 30-day issue, and others do. In addition, I asked for help with the late fees, some did - few and some didn`t help me.

Last, their actions have caused issues with my job, since my and my husband`s credit report is looked upon for employment. I made that clear to all involved. I could lose my job ; this was many accounts. I have very few other cards, so the ratio destroyed my credit.

Did Comenity Bank`s as a reaction to my informing them of the Bank glitch , lower my credit limit way below the original limit and the amount owed, legal? It happened right after I notified them. I believe it was spiteful and deliberate to hurt my credit. Their reaction was, in my opinion, targeted. I asked them, since they closed the accounts ( due to XXXX  involvement ), to put the credit limits back that would help my credit score and reports, while they are paid off. No reply, no resolution.

Now, according to XXXX  report, they make it look like it was at that amount the past months, the report is highly incorrect for all of the accounts. Past credit, limits were falsely adjusted to reflect the current limit, not showing they dropped the credit limits, recently. They should be stricken from my reports, for deliberately reporting false information. I am sure this is going on with the other three credit reports.

Last, by law, I demanded they provide proof of the reported information and documents to justify it. I should not have to give it to them ( as their consistent generic generated reply-letters state ) ; they prove the accuracy of their reports or remove the information at once! I sent letter since at least XX/XX/XXXX until present. Comenity Bank ignores me and at least two of the credit report agencies - reply that they investigated the issue, but do not provide proof from the creditors on what was reported and the documented conclusions of their findings. I just simply receive an updated report with the same information on it. I went from being a stellar customer for years and it turned to having them ruin my life, this could effectively make me lose my job! This was presented to me during my reinvestigation. I was in shock. I let them know it effects my job. I pay them and will pay what is owed. They should make good with their actions. They cut my credit to force me to pay them faster and I can`t do that.

I had multiple late fees to pay, on top of all the issues caused by the incident that started it all in XX/XX/XXXX.

Please enforce the law on not only the actions, lack of reactions, but also, how this has affected my life and financial history. I am very upset over my future and never saw this coming. I am not a dirt bag consumer ; I pay my bills, on time and to the best of my ability. They will be paid, what/why and how do they get away with all of this?

Last, recently, Comenity has made sure they added credit cards missing from other reports were just added to the credit reports, to ensure full damage ( not all were on the all reports, until very recently ). I want them removed from all my reports, this investigated and I be provided remedies. Hard working people and good customer should not be treated like this. This is stressful and I lose sleep at night.

Sincerely, XXXX XXXX   XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX Cards put on XXXX to pay off Comenity : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX HSN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief