Consumer complaint received 2023-05-11
Company: Foursight Holding LLC
State: OK
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
My complaint against foursight capital llc is rooted in an agreement XX/XX/XXXX to place past-due charges to the back of my loan so that I may be on track with my account. I originally contacted the organization to discuss my account and how to get my payment scheduled to where I can pay the amount due instead of the past due amount. 

I was informed that in order for me to change my contract and put the past due payment to the back of the loan I would have to make a full XXXX payment and sign documentation, paying a XXXX fee to have it done. I paid the amounts through the site without an issue. The next series of payments I made was XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX which would have covered the XXXX timespan. I also paid XXXX on XX/XX/XXXX, which was towards the XXXX payment cycle. I first noticed the problem when I paid the XXXX and sent an email to ask why. I explained since XX/XX/XXXX I lost a job due to non-payment of wages, which was why I was so behind. I also explained as a licensed mental health XXXX that the process for me to be employed takes several steps, but I will continue to pay as I could. The account showed that I owed XXXX at the end of XXXX, which was not accurate. I was also charged late fees on the account which I was made to pay along with any amount I was putting towards the delinquent amount ; each of these payments went directly towards interest and not one dollar was put towards the principal. I then asked through email to discuss why I was being charged more than XXXX when the agreement was that I pay only what was due and was told that I could not have correspondence through email with them. I asked them several times to send information to assist me in understanding how my account became so far in arrears and was refused this information through email. I explained that I no longer wanted to speak over the phone because the previous discussions led to the current issue and i wanted written proof to protect myself against unfair practices and was again refused and told I could only discuss my account over the phone which concerned me. I explained that I could not speak verbally and was told my account would not be discussed any other way. I have an email exchange where I consistently asked for proof of the amount owed on the account and was told I had no other recourse if I did not call in. My credit report has dropped significantly as a result. The car was repossessed just yesterday XX/XX/XXXX without any explanation of the amount due. I sent XXXX emails asking for clarity and was told consistently no one would send me documents through email or discuss my account unless I phoned in. I sent an email listing the FCRA laws they were violating and this is what they call a cease-and-desist letter. I never sent them a letter stating I did not want contact, I asked that I have the contact in written form so that I can have an accurate record of the amounts owed in efforts to pay. I spoke to XXXX individuals in the repo department for several hours yesterday, XXXX named XXXX, who claimed to be the XXXX but refused to give me his last name or contact information, and XXXX, who both gave me several different amounts, XXXX, XXXX, XXXX, XXXX, and due dates, going back to XXXX as reasons for the repo. I was told that I did not contact them to discuss the account even though they said I sent a cease and desist. Every XXXX of the XXXX emails besides the last one was taken into consideration, totally ignoring my pleas for clarification. I was also told that the repo was ordered XX/XX/XXXX. I was told that the state law says that they can not give me back the car, until after several questions, they conceded that it is not state law but their policy. I was told I would have to pay off the full amount of the car or refinance if I wanted it back, even though they never provided me proof of what I owed and why. The contract was changed in XXXX, when they said I was actually in the positive for XXXX days, then said I was delinquent 30 days at this time. I told them I was taping the conversation and they told me I could not, when they were taping the call themselves. This business is fraudulent and predatory. The XXXX individuals working in the repo department are treating people unfairly based upon customers questioning their practices and customers have no recourse as it is our word against their lies, which is why I asked for written communication as opposed to speaking over the phone. I was belittled and told there was nothing I could do because I didn't pay when I paid more than XXXX towards the account since XX/XX/XXXX and the car was re-poed for a partial payment in XXXX. I am looking to file a law suit due to mental distress, costs of vehicle and fraud. I have a good amount of evidence that much of what they are doing is illegal according to government laws. I will not rest until XXXX XXXX, XXXX and XXXX are held responsible and I am able to be compensated for my distress.

Company response to consumer: Closed with explanation