Consumer complaint received 2021-07-19
Company: John C. Heath, Attorney at Law, PLLC
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Problem with customer service

Complaint:
I purchased a plan with Lexington law for {$39.00} on the first month. I was said told I'd be billed on XX/XX/XXXX and had been billed previously on XX/XX/XXXX. When I calleded Lexington Law on XX/XX/XXXX to cancel my membership it was because my credit score dropped because they had given the credit bureaus false information that was irrelevant to what I paid for using the service. They proceeded to say that I'd have to pay for another month to make the situation better and that's when I started asking if I could cancel and get a refund on the membership because the service seemed like a scam. I am concerned that not only are they not giving me a refund for the bad service but they are also evading my questions. I am also at the point where I was confused and thrown for a loop by three paralegals in the customer service. They had no idea what they're doing. They are clearly outsourced employees due to the communication barriers we had. I have also made it clear to the people I've been able to talk to that are domestic employees in the United States that I need to know what was going on with my account and why my credit score went down. I also have proof that they reopened a collections account that I already paid off and they also opened an account that was included on my bankruptcy already which was finalized in XXXX. I need to know if my information is safe because I do not remember giving them permission to continue having access to my credit. They need to stop if they are using my information and they are not being given my consent to continue to work on my credit report as of right now. They are trying to charge me {$71.00} to pay for services I have not been made aware of. This service that I use was the XXXX standard package and they were trying to Bill me before my next billing date for work that was not already sent yet. I'm not sure if the fcra laws apply here however I am concerned that this is definitely a scam on their part and I do not intend to pay for a service I have not been able to use yet. They did not disclose why I had to pay early essentially when I cancel the membership. Be next month bill would have been {$89.00} and I would have so been on the XXXX standard package. 

Today on XX/XX/XXXX I spoke to several representatives. The 1st person named XXXX I spoke to was in the sales department and they informed me that I was still active in the system as a client. I got disconnected and called again. I got matched up with a paralegal named XXXX who informed me that my account was for lack of a better term in a confusing state. I explained that the account had previously been canceled and she proceeded to transfer to a supervisor. The supervisor claimed that I had a argument with another employee ; hung up on at least three people. She claimed that I was permanently banned from the service and when I asked for an invoice for the remaining charges and a written explanation as to why I was being banned she said that I received a text and email. I responded that I did not. She said there wasn't anything she could do and refused to go into details about how my phone calls were reviewed and how the decision was made that I'd be permanently banned. She stated the decision was made by the lawyer and refused to give any contact information about who the lawyer was and what department I needed to contact. Without documentation I have no idea what actually happened and who handled it. I also still need documentation in the form of an invoice as to what I still have to pay for. I have the right to an invoice since I have no idea what I am being billed for in written documentation. I also just replied aty emails and the only emails that I have received are encouraging me to rejoin the Lexington Law Firm service. I have attached the documentation. Again they have sent me nothing in writing.

Company response to consumer: Closed with explanation