Consumer complaint received 2021-10-04
Company: General Motors Financial Company, Inc.
State: RI
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Termination fees or other problem when ending the lease early

Complaint:
This is a follow up from a previous complaint that was suppose to be resolved through the consumer protection finance bureau. I already filed a complaint with cfpb on XX/XX/XXXX against GM financial company. This company GM is just now XX/XX/XXXX billing me for a tax on a leased vehicle dating from XXXX. After an extensive process of trying to close out my account with them in finalizing the debt owed I received a satisfying notification reply through the cfpb that any debt on my account had been cleared and that my debt obligations had been met. The complaint I filed previously with cfpb is XXXX. I recently received a bill from GM Financial in the amount of {$270.00} that states I owe them for property taxes on the vehicle FROM XXXX. When I filed my initial complaint against GM Financial on XX/XX/XXXX they had failed to provide that in their final notice to me which I submitted copies of in the attachments from my previous complaint. I contacted gm financial by phone following the closing of the previous complaint to confirm that I was debt free and owed a XXXX balance. The company confirmed that I owed nothing more. after I received this latest notice from GM FINANCIAL I contacted XXXX city hall that bills out to the leasing company and it has been confirmed that the XXXX tax bill in the amount of {$250.00} was paid by the leasing company on XX/XX/XXXX. GM financial failed to provide me with my property tax owed in the letter that they sent me dating XX/XX/XXXX in which at the time they indicate the full amount that I owed was $ XXXX over 5 months had passed since they paid the bill to the city and the time I had filed the previous complaint and the letter that they sent to me with the final amount they were requesting. They had plenty of opportunity during the last complaint that I filed with the consumer finance business bureau when trying to close out my account with them to indicate this tax in which they failed to do. They also failed by phone communication to provide this information. When I contacted the company in XXXX of XXXX - 6 months after they paid the bill to the city of XXXX they had a obligation to provide me with that information and they failed to do that. At that point 6 months after the tax was paid GM financial when asked by me if I owed any further taxes on that vehicle told me NO that I did not and that there was nothing showing on the account that I owed any more taxes. Again, this is a follow up call I made 6 months after the tax was paid to the city and GM is telling me that my account is clear. GM financial has a very poor system of accountability and account handling of of this entire situation. GM Financial has a responsibility to provide all information when requested and they failed to do that. GM FINANCIAL FAILED TO PROVIDE AND INDICATE IN THEIR END OF LEASE LETTER THAT I OWED THIS. WHY DID THEY NOT INDICATE THIS IN THIER CORRESPONDENCE WITH ME AND THROUGH THE COMPLAINTS THAT I HAD FILED WITH THE XXXX AND cfpb.??? They provided a document XX/XX/XXXX with the final balance and had cleared me of any further obligations. Now I am receiving a property tax bill from them dating XX/XX/XXXX stating that I owe them {$270.00}. With all the documents and their letters and the former complaint that proved they released me of all debt and their failure to provide all accounts in their letter dating XXXX I should not be obligated to pay this company another dime. I am so frustrated in the way GM has handled my account and I am going to continue this fight if it takes me alI the way to the supreme court. I am requesting that GM FINACIAL hold up to their previous documented notices and statements through this complaint process and dismiss this debt and close out my account!!! Someone from GM needs to be held accountable for the mistakes that have been made on my account and the grief I have been put through. When i recently advised GM that when I got this recent letter I was so upset that I left my home to go to the motor vehicle office to discuss and accidentally left my stove on. When I came back my house was full of smoke and my little dog was in there and could have been hurt. GM didn't have much heart about it. They only care about the money but i care about what is right and holding true to your word!!!. I believe they are taking advantage of customers who do not renew their lease with them.

Company response to consumer: Closed with explanation