Consumer complaint received 2023-12-11
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Florida, XX/XX/2023. 

Earlier this year, ( XXXX  ) I received a letter in the mail from my XXXX XXXX XXXX XXXX XXXX XXXX ) notifying me that the funds available would be invested if I did not withdraw them. I requested a withdrawal from my account ( Plan Number XXXX ) and authorized an electronic bank transfer to my XXXX XXXX XXXX Account ending in XXXX, on XX/XX/2023. 
I was told by the XXXX XXXX XXXX customer service associate the direct deposit should appear in my XXXX XXXX Account within 3 business days. After the three days period time passed, I call XXXX XXXX asking why I did not see the funds from XXXX, the associate over the phone from XXXX XXXX informed me they did not received any electronic transfer from XXXX. Immediately, I called XXXX and the representative over the phone confirmed an error had occur and the direct deposit had not gone through. 
I was advised to request a check instead delivered by mail, so I did. 
Once I received the check I decided to deposit it in Chase Bank instead of XXXX XXXX, given the prior situation were they rejected the electronic transfer from XXXX as I was informed by the XXXX representative. 
I deposited the check using my Chase Bank mobile app on XX/XX/2023 in account ending in XXXX. Two days after I deposited the check in CHASE I noticed on my Chase Bank app the check inn question was put on hold, so I decided to call customer services to ask the reason and provide any information needed to lift the hold on the deposit. 
When I called the customer service representative ask were the check was coming from and I explained him it was rom my retirement account. I explained him what had happened when I tried to deposit it by direct deposit with XXXX XXXX and because it had been rejected I was advised to request a check instead by XXXX. 
The banker misunderstood what I was explained him and started telling me that depositing a check in two different banks was fraud and I could face my account with XXXX too be closed, I tried to explained him that the check was never deposited twice. 
he transferred then call to a different department and did not allow me to explained him, the representative was rude and had an attitude because he thought I was trying to deposit the check in two different banks. Once, the call was transferred I requested to the transaction to be canceled by being told it was fraud was I had done. 
I was then told by the new banker on the line that the transaction could not be canceled. 
Next day XX/XX/2023 I received an email from XXXX stating : " to protect against potential fraud, we restricted your account and may close it soon '' I immediately called Chase Bank and I was told they needed to confirm the check with he company and that i did not cash it out in any other financial institution. I was told to request a Bank Statement from XXXX XXXX to demonstrate the funds were never deposited in XXXX XXXX Bank. 
I went to a XXXX XXXX branch I asked the banker to print a statement from my account showing the funds were never deposited in my account. 
As requested by bankers in Chase, I went to a Chase Bank branch and sat with a banker to whom I explained all this unfortunate and frustrating situation, he called a particular department that asks him to scan and submit documents showing the funds were never deposited in XXXX XXXX bank, so the banker sent everything he was asked by phone and I was told by the banker and the banker on the phone it was clear I did not deposit the check in different banks and they only needed to confirm the check with XXXX and the issue would be solved. 
I waited 48 hours as I was told, once I called I was notified by Chase bank banker my account was going to be permanently closed because they could not verify the authenticity of the check I received from XXXX. 
I was shocked how was possible the main bank in XXXX could not verify a check from a major company like XXXX. I told the banker I had all then letters from XXXX and the phone numbers if they wanted me to provide them with it, so they could verify the check and Chase Bank bankers informed me they could not call any phone number that did not appear in their data base, and check verification at a local branch was not an option either. I called several times and spoke with different bankers in an attempt to provide any information help to verify the check and was told every single time by Chase Bank Bankers in their data base they did not find any company to call to verify my check, again XXXX company. I find completely illegal by Chase bank to close my account when I demonstrated I did not commit any fraud. it is impossible they do not have a phone number to call XXXX. 

After my account was permanently closed I called XXXX again and I was informed the funds were collected and deposited in Chase Bank. So, basically could not " verify '' the check but it did collect the funds ( {$1000.00} ). It is outrageous a financial institution such as Chase Bank closes accounts from their clients with a perfect record of payments in time and good financial history, motivated by clients ' political beliefs or ideas.

Company response to consumer: Closed with non-monetary relief