Consumer complaint received 2020-09-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
RE : Capital One XXXX Rewards Program card ending XXXX ; Issued to XXXX XXXX in XX/XX/XXXX Case Number : XXXX On XX/XX/XXXX, I mailed my dispute outlined on the Capital One dispute by mail form, in which I clearly explained/stated by marking the other box in pertinent part : Item purchased on card from XXXX on XX/XX/XXXX. Said item was timely returned to XXXX which indicated that XXXX issued the full amount of {$96.00} on XX/XX/XXXX. Said refund did not appeared on my XXXX card statement as of current billing. I also attached the XXXX Return/Refund Status receipt, along with the XXXX store drop-off Package receipt as proof in support of Dispute by Mail form. ( See, attachments 1-3 ). 

By Capital One notice dated XX/XX/XXXX, I was informed that the purchase adjustment of the {$96.00} along with an interest charge adjustment of {$2.00} was returned to my Capital One account. This XX/XX/XXXX, Capital One notice, furthermore, stated that, complete, sign, and return the enclosed form by XX/XX/XXXX. If we dont receive your information by this date, we will finalize the dispute based upon the information we currently have, which may result in the disputed amount being reapplied to your account. ( See, attachment 4 ). 

On XX/XX/XXXX, as previously stated, I again completely answered all applicable questions and otherwise re-submitted all the XX/XX/XXXX Capital Ones requested validation in my possession, which duplicated the pervious information/documents submitted on or about XX/XX/XXXX ; which was apparently sufficient to Capital One to honor the original requested refund. ( See, attachments 5-7 ). 

Here, the facts indicate that XXXX issued the refund back on XX/XX/XXXX, and Capital One did not even acknowledge the cash redemption initiated by XXXX until XX/XX/XXXX. It is my position that Capital One was provided all necessary transactional documents ( i.e., account charge, item returned, and credit issued with all the adjustment interest in accordance with the fair credit Act. ( See, attachments 8-12 ). 

This complaint is reasonable and just when considering that on XX/XX/XXXX, I was issued the credit card account, # XXXX XXXX XXXX XXXX, with the embossed title XXXX, which is a student reward program credit card account currently advertised for college students with the proviso that Capital One will increase the credit limit, if the card holder made the first 5 monthly payments on time, as I successfully did. 

However, this advertised marketing and promotional offer is confusingly deceptive and/or purposefully misleading to me, as a senior citizen when considering particularity there is no itemized continuing debit-credit accounting for cash advance interest transparency on the statement entitled Platinum MasterCard Account Ending in XXXX. Please note attachment headers, XXXX. 

In this case, it reasonably appears that Capital One is purposefully and continuously ignoring its XXXX  rewards program terms and conditions, which clearly states in relevant part under its registered service mark Purchase Eraser for Previous Purchases : Cash Redemptions can be made for account credits towards prior purchases on this Rewards card account within 90 days from the date the purchase posts to the account. 

The Capital One notice of refusal, dated XX/XX/XXXX, is woefully without merit under its own written provisions without any specificity as to the reasons for any alleged validation deficiencies as it relates to the Capital Ones written XXXX  card rewards program pronouncements, XXXX and or XXXX, issued to me as the sole card holder on XX/XX/XXXX. ( See, attachments 13-19 ). 

Accordingly, I respectfully request that all corrective actions be taken by Capital One for the discriminatory malfeasance in this particular case, making the card holder payment and interest whole from the transaction posted date of XX/XX/XXXX. 

Submitted in best regards, XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, CA XXXX

Company response to consumer: Closed with explanation