Consumer complaint received 2020-09-10
Company: Fidelity National Information Services, Inc. (FNIS)
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
REF : XXXX XXXX XXXX, Violated Regulation E and Wrongfully Reported Me to ChexSystems, Consumer ID : XXXX To Whom It May Concern : I, XXXX XXXX submitted two complaints to the Consumer Financial Protection Bureau on XX/XX/2020. Both complaints were in reference to, XXXX XXXX XXXX wrongfully, falsely and illegally submitting my personal information to ChexSystems. Furthermore, submitting inaccurate statements and claims to ChexSystems referring to suspected fraudulent account activity. The Consumer Financial Protection Bureau complaint number, against XXXX XXXX XXXX is XXXX. The Consumer Financial Protection Bureau complaint number, against ChexSystems is XXXX. 
Both Organizations have submitted their response to my complaints ; which is included within this letter for review. However, my consumer complaint has not been resolved and Im taking additional action to reach a resolution. 

XXXX XXXX XXXX did not provide any material or real evidence to support their claims and wrongful submission to ChexSystems. Nor, did XXXX XXXX XXXX provide any material or substantial evidence to support, they conducted an investigation, in accordance with Federal Regulation E. When a consumer disputes an electronic transactions. The Financial Institution has a legal obligation to conduct an investigation. Furthermore, the Financial Institution has a legal obligation to provide a dispute number,  provide provisional credit if applicable, send a written letter within 10 days of the complaint, has up to 90 days to complete an investigation and must provide a final letter of resolution, to the consumer. 

XXXX XXXX XXXX, violated Regulation E by not conducting an investigation. Even though, I verbally requested one, within their branch located at XXXX XXXX XXXX, XXXX MD XXXX. They did not provide a dispute number or claim number. They did not send a written letter of confirmation referencing my dispute. They did not send me a final letter of resolution referencing the outcome of the investigation. XXXX XXXX XXXX illegally took matters into their own hands, violated Federal Regulation E and violated my Constitutional Rights. 

According to United States Federal Law, any and all Institutions found in violation of Federal Regulation E. May result in liability for the actual damages sustained by the consumer, statutory damages of {$100.00} {$1000.00}, class action damages in the lesser of {$500000.00} or 1 % of net worth, as well as reasonable attorneys fees and costs as determined by the court. See 15 U.S.C. 1693m (  a ). In addition, there is also a criminal liability component of Regulation E for knowingly providing false or inaccurate information or otherwise failing to comply with Regulation E. 


I, XXXX XXXX is requesting my personal information, illegal submitted by XXXX XXXX XXXX to ChexSystems be nullified. In addition, Im requesting XXXX XXXX XXXX provide evidence to all State and Federal Agencies listed within this letter. Showing an investigation was conducted in accordance with Federal Regulation E.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation