Consumer complaint received 2018-05-01
Company: ONEMAIN FINANCIAL HOLDINGS, LLC.
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
This letter was left on the date indicated ... I personally dropped this in their front door after hours so there would be no mix up in the mail getting to them. 

Thursday, XX/XX/2017 Evening It really should not be this hard. I have left notes, personally dropped through your door slot, I have spoken to at least 2 employees explaining that I could not take phone calls during the day. To please not call me between the hours of XXXX and XXXX. I also asked you to stop calling me during my work hours of XXXX to XXXX. I do not work in an environment where I can take personal phone calls, not to mention its distracting to my job. This should not be a hard concept to understand, I work in an environment where I can not answer my personal cell phone. 

Even though I am not required to give you a reason, I explained in short that I had vehicle mechanical problems that took priority and more money than I thought, so that is why my payment is late. I also indicated that I make all payments thru your website and that it might help if you look at your computer to see that a payment is scheduled before calling me. 

I do not appreciate your various employees calling my friends and family, portraying themselves to being my friend and trying to get in touch with me. You dont know me, you have never shared a meal with me, nor could you even tell me my eye color, so therefore you do not have the right to call me friend or lie to family and other friends pretending you are. 

Thank you for your time, XXXX XXXX This was not listened to ... they persistently call at all hours, whether its me or friends and family pretending to be my friend. I don't live near their business, I very rarely go there in person, so being called a friend is a extreme stretch of any truth that I am aware of. 

Evidently at this point, they don't care, they're not capable of understanding or they don't want to understand another point of view. There have also been calls from the same business from different regions of South Carolina including XXXX, XXXX, and XXXX, they are all the same business just a different store. Such as the phone call I received from XXXX. When I back-traced the phone number, it comes back to a sister company of the same business. This call was from XX/XX/XXXX at XXXX XXXX. 

XX/XX/XXXX XXXXXXXX XXXX ( XXXX ) XXXX XXXX, SC XX/XX/XXXX XXXXXXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXXXXXX XXXX  ( XXXX ) XXXX XXXX, SC XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XXXX, SC XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XXXX, SC XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XXXX, SC XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX XXXX - from another phone number XX/XX/XXXX XXXXXXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX XXXX  ( XXXX ) XXXX XX/XX/XXXX XXXXXXXX XXXX ( XXXX ) XXXX As can be seen from above, this business clearly has a problem with telling time. This company is now calling my previous work number on a daily basis, they are consistently told that I no longer work in that department but still call. This company is also calling on the pretense of being a long, lost friend wanting to reconnect. I don't have any long-lost friends. 
I have taken another step in the process to have my phone number changed to one that is not known but to close family and friends. This was changed from a phone number that I had for over 13 years.

Company response to consumer: Closed with non-monetary relief