Consumer complaint received 2019-02-27
Company: Select Management Resources, LLC
State: MD
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
On XX/XX/XXXX this company XXXX XXXX XXXX XXXX repossed my vehicle as I have been working with them to repay my loan and they told me no actions would be taken as they were understanding of the situation on XX/XX/XXXX I tried to contact them and no one would answer the phones this went on for about 10 days then I received a letter on XX/XX/XXXX stating I had until XX/XX/XXXX to come up with over 12,000.00 dollars and I truly do not owe that much as the loan amount was only {$3000.00} and they want four times as much yes my truck is fairly new and I have only had for about a year and have worked very hard to get this truck when I finally was able to contact someone at this office I was told that they could not help and would not tell me any information about my truck where it was they only told me that i had to pay the full amount by the 28th or else and it has been impossible to try to talk with company as no one answers the phone and will not tell me anything about my truck the auction is to happen on XX/XX/XXXX however I feel I don't owe the XXXX only the amount I borrowed and for them to charge this much to a military personal and go against the military lending act of 2006 they really can't hold the title for extending credit to someone this company is impossible to deal with and only want money if you don't have the money they want they refuse to talk to you first they told me that my truck would not repossessed as i was working with and keeping in touch with them and making my payments and I was reassured by several people that my truck would not be repossessed and one week later they took my truck leaving me to find a ride home as I was out at a meeting and the hardship they have placed on me being a XXXX veteran recently XXXX from the XXXX XXXX this whole issue has caused many problems for me and has taken away my vehicle that I need to get my VA   appointments and to school among all the emotional distress and the constant hardship and trying to reach out to these people is impossible and is truly making my life very difficult I know that I'm asking alot for you to do something today as the auction is tomorrow and I don't have {$12000.00} I have {$3000.00} that I borrowed please help as I stated I am a XXXX veteran and served 14 1/2   years in the XXXX XXXX XXXX but due to injuries sustained at XXXX XXXX XXXXXXXX after 2 deployments I truly don't have the means to get {$12000.00} like i said i have the {$3000.00} that i originally borrowed and am willing to paying some of the interest but not at 42 % please help as time of the essence and this company has done this many other soldiers and civilians as well this needs to stop as they are truly a con scheme and they truly don't want to work with you on anything and they are not honest as they lied to me about repossessing my truck please this is my only means of transportation and I can't miss my VA  appoints or school

Company response to consumer: Closed with non-monetary relief