Consumer complaint received 2018-01-26
Company: DISCOVER BANK
State: IL
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
The entire student loan process has been made extremely difficult through discover student loans. I have been struggling to make payments on my account and I have mentioned this numerous times to plenty of different customer service representatives through discover. I have requested that I speak to some sort of manager about a potential loan consolidation and all that I am ever told in response is that I am not able to consolidate. My payments are out of control and since I can not make some of the payments, my credit score is taking a gigantic hit. I am also having an extremely difficult time with identifying how much money it is that I owe. I have checked my account on Discover 's website and it is a completely different amount than what it states I owe to them on my credit report. 

I have made it extremely clear to Discover that I do want to repay my debt, but they do not seem willing to help me come up with a manageable payment and each time I let them talk me into some sort of forebearance not knowing the consequences that follow. I feel like the amount I am being told that I owe is not correct. I feel as if they are adding more and more as the days go on and I do not believe that can be the interest alone. The inability to find someone at Discover that acutally wants to help is extemely discouraging. The reports that they are making to my credit score have made it impossible for me to receive an auto loan. If I can not get a car, how do they expect me to get to work each morning and pay these astromoical numbers off. 

I am submitting this claim because I know that I am not alone in this. I need to consolidate my debt with Discover so that I can make resonable payments and get this loan paid off. Discover Student loans are an extremely unprofessional company and I am truly disapointed in how they have no issues taking advantage of students. Discover student loans allowed one of my loans to default early. They told me that I had called an hour to late to make a payment. I was working at the time and could not call and make the payment that I have been making until I was off work. They had allowed me to make minimum payments not explaining that all the money I was paying was only preventing my loan to charge off. They charged me XXXX per month just to prevent my loan from defaulting and did not even attempt to help me get a payment plan together to get that loan amount down. Instead, they repeat their usual saying, Can your cosigner pay? I've expressed that my cosigner is XXXX  years of age and getting ready for retirement and can not pay these loans for me. 

I am asking for assistance to get my loans under control. Discover student loans have been a nightmare to work with. They call constantly. They have harrassed my family members and including an aunt that I have no association with. They called her and asked for my wareabouts like I am some sort of criminal. They are making my life extremely difficult and honestly have made me regret even attending school in the first place. They do not even know how many loans I have, or the total amount I owe. I called them back in XX/XX/2016, I had asked the representative how many loans I have and the grand total of these loans. The representative told me 3 loans and they totalled around 24k. Now I am being told via my credit score that discover holds XXXX of my debt. Nothing adds up with this company and all I want is justice. It is not fair to take advantage of people in the way they do. They give you two options : 1. pay a huge montly payment that is impossible to pay or 2. let it go into forebearance so that they can slap the interest rate on there.

Company response to consumer: Closed with explanation