Consumer complaint received 2022-03-05
Company: Allied Collection Services, Inc. (Nevada)
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
On XX/XX/XXXX, I received a phone call from Allied Collections SE located in XXXX XXXX, NV. The young man proceeded to explain that he was attempting to collect a debt from a tow company in the amount of XXXX. I explained that his call was the first time I was aware of the collection account. I informed him that I never received a collection notice from his company providing written details of the account that also allows me to dispute the alleged ( at this point, the collection is not on my credit ). After consistently requesting that he send me the collection notice, he agrees. I explained I would like fair treatment and that I had a right to dispute the validity of the account. On or around XX/XX/XXXX, they report the account to XXXX, yet I still have not received anything in writing. I called for the second time on XX/XX/XXXX to inquire on the status of the collection notice and was told the request was documented. Still, nothing has been mailed. I was informed they completed their due diligence by mailing the first notice on XX/XX/XXXX ( the notice I never received ), and since I did not contact them to dispute the account, this is where we are. I asked the representative if I never received the initial notice, how would I know to reach out to her company- her response... she's not going to argue with me. That was a valid question. She speaks in a condescending, demeaning tone the whole time, calling me by my first name, which is extremely rude. I asked her to stop, and she attempted to hang up. I asked to speak to a manager, and she transferred me to a voicemail. I call back and talk to XXXX, who finally agrees to send out the paperwork ( which I thought the former decided to ). As a gesture of good faith, I also asked to remove the erroneous information from my credit report while I resolved the matter, and she refused to even put in the request. She told me to " keep an eye out for the letter '' I explained I have Delivery Notify by United States parcel Service, and I could see an image of my mail ; she told me that's not what she meant. After we hang up, I go through every notification that shows an image of my mail, and I do not have any mail from their company to date. The collectors a rude, dismissive and unscrupulous. 
I am not sure if this is an anomaly and an oversight, but they never sent the first r second notice. I am aware of the FDCPA protocol and other laws/guidelines they must follow as debt collectors, and they have not. Upon request, I can provide a copy of each delivery notification to date from XX/XX/XXXX to prove I never received the notice they claim they mailed. I desperately need help as this doesn't seem right, and they should be held accountable for their collection practices. I want the account removed from my XXXX and XXXX ( reported XXXX ) accounts while resolving the matter. They did not follow the proper protocol initially still won't send me paperwork, but they continue to report the collection. I care about my credit and the story my reports reflect of me ; they should not be allowed to tarnish my good name unethically.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation