Consumer complaint received 2019-07-09
Company: Lending Club Corp
State: UT
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
I have several complaints to lodge against Lending Club. 
In XXXX of XXXX  I underwent XXXX for a severe medical condition. I contacted Lending Club in XX/XX/2018 to let them know my XXXX payment would be about 8-10 days past due considering the hefty medical expenses I was incurring. They advised that this would fall within their grace period of 10 business days, so I agreed to schedule the future dated payment over the phone. I also had the agent I spoke to remove my auto-pay that was set-up and advised her I would likely call-in again a couple days after the due date to settle up on the next upcoming payment ( XXXX ). I advised the agent that I was undergoing a tough time with a medical hardship but was just advised to call them when I was ready to make my XXXX payment. 

Instead, I called a few days after the XXXX due-date because TWO payments were taken from my account for some reason, which also caused me additional fees with my bank. I contacted Lending Club by phone AND email several times from XX/XX/XXXX-XX/XX/XXXX, and was finally able to get someone on the phone on XX/XX/XXXX by calling one of the back-office phone numbers. The person who assisted me advised they could not refund the duplicate payment ( which was currently causing my bank account to be overdrawn & other payments to be late ), and advised that they would keep the duplicate payment to satisfy my next upcoming due date. I also again advised that the only reason I had previously called was to advise of the medical hardship that was currently impacting my payments. Again, nothing was suggested as a solution to help. 

Now fast forward to nearly one year later, and I see that Lending Club is incorrectly reporting payment details to the credit reporting agencies regarding my account. The account balance is incorrectly being reported, the payment dates are incorrectly being reported, and causing me the most negative impact - they have reported that I've made 3 30-60 day past due payments when this is not the case. I have included a copy of the payment history on my account from THEIR WEBSITE and it seems that their reporting is completely inconsistent. I have called them on various occasions to discuss my account, but then in XXXX at 20 days late, they turned my account over to a third party debt collector. Since LendingClub would not speak to me and would direct my calls to the third party, I have had to make my payments via the third party ( XXXX XXXX XXXX ). However, even though I have made several payments through the third party ( since that is my only option ), I am continued to be advised that LendingClub will not service my account - even though they have stated they only turn accounts over to a third party when they are 30 days past due. My account has NOT been 30 days past due ; and I do not understand why LendingClub is able to report incorrect information when supposedly they are not even the company who is currently servicing my loan. 

I have received unwanted & unsolicited phone calls from XXXX XXXX XXXX on multiple occasions that upon answering the call, I am advised that they aren't even sure why they are calling because they see that my account is in good standing and should be being handled by Lending Club. However at this time, LendingClub will still not answer questions from me regarding the servicing of my account. Not only is LendingClub being misleading and reporting false account details along with incorrect payment history - they are not holding the third party to FDCPA standards when collecting on their accounts & they are also not concerned with providing solutions to customers.

Company response to consumer: Closed with explanation