Consumer complaint received 2020-07-02
Company: Mr. Cooper Group Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Mr. Coopers ( Nationstar Mortgage ) incorrectly, deliberately, and fraudulently filed an incorrect report to all credit Bureaus ( XXXX, XXXX, and XXXX  ) because I refinanced my loan and moved to another financial institution. This was a pure act of vengeance and vindictiveness because Mr. Cooper lost my business to another mortgage company. 

In a major violation of RESPA Act provisions and the Fair Credit Reporting Act by Mr. Cooper, I was reported delinquent in the full amount of my mortgage of {$340000.00} because according to Mr. cooper I had missed one ( 1 ) payment for the month of XX/XX/2020 I have missed no payments at all. The loan was in a refinance to another company, and full payment ( payoff amount ) was made to Mr. Coopers on XX/XX/XXXX ( Friday ) afternoon. Mr. Coopers did not book the payment in their records till XX/XX/2020 ( immediately after the weekend ) and hence reported me as delinquent. I have never missed a single payment with Mr. Cooper, and I was not notified even once that they planned to file a foreclosure delinquency report to the credit bureaus. I have no missed or late payments ever. I have all the proof and documentation that the payment was made on XX/XX/XXXX and hence the account could not be delinquent, yet Mr. Cooper reported be delinquent in the full amount of {$340000.00} outstanding principle despite having received full funding for the loan on XX/XX/XXXX. 

RESPA provisions clearly prohibit a mortgage lender from reporting any adverse credit reports for a period of 60 days when a mortgage loan is in refinance / transfer stage. Clearly Mr. Coopers violated this provision, and deliberately damaged my credit score to cause me irreparable harm. 

All refinancing paper work was completed in a timely manner and funding was provided in excess of the outstanding mortgage amount ( I have in fact received the overage back from Mr. Cooper already ) Mr. cooper was fully aware that this loan is being refinanced and transferred to another financial institution. 

Further, if Mr. Cooper thought I was delinquent for the month ofXX/XX/2020( just one month ), why did they report me as delinquent for the full outstanding mortgage amount. They reported this as a foreclosure when they already had received full payoff amount a month prior to reporting me. My monthly payment was a paltry {$2200.00} but Mr. Cooper made sure they reported a huge outstanding amount to damage me intentionally. 

When I contacted Mr. Coopers customer service, and even escalated the call, I was laughed at and told clearly and categorically that they did this reporting so that it stays on my record for 7 years. it was a clear attempt to tarnish my credit history, my future loan prospects, and attack my employment prospects. All this for a supposedly missed payment of only one month ( even though there is no missed payment ). 

The customer service agent further mocked my accent since I am of XXXX origins and it clearly showed Mr. Coopers discriminatory and vindictive behavior towards a customer they lost due to their bad servicing of my mortgage account. Just because I am from XXXX does not give Mr. Coopers the right to abuse and threaten my standing. I was further told that Mr. Coopers will NOT rectify this mistake. 

I am US citizen, had a near perfect FICO credit score of 813, earn approximately {$330000.00} per year, and have never been late on any payment with any bank or credit card. I have more than sufficient funds in my bank to outright pay off any such mortgage so there was never an issue of my inability to pay a loan installment. Now my credit score has dropped by almost a 100 points due to this fraudulent and willfully incorrect credit reporting by Mr. Coopers. 

Mr. Coopers was provided proof that they received the full payoff amount funding on XX/XX/2020 and they still did not do anything to reverse their incorrect reporting. 

I sincerely hope CFPB can get this resolved for me as I am only seeking a reversal of the incorrect credit report.

Company response to consumer: Closed with explanation