Consumer complaint received 2023-07-29
Company: HANCOCK WHITNEY BANK
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
I have filed MULTIPLE complaints against this bank that is DELAYING AND DENYING me the ability to close my account and RUNNING UP FEES./ I told them to STOP sending me paper statements that they are charging me {$3.00} per month to send to me and they WILL NOT STOP SENDING THESE FEES NOR WILL THEY STOP CHARGING ME {$3.00} per month. 

I have requested MULTIPLE times to CLOSE the account and send the funds to my address. 

AGAIN, Hancock Whitney is demanding MORE HOOPS TO JUMP THROUGH demanding that I appear in branch. I can not. So Hancock Whitney is demanding that I send a signed letter confirming my current address and a copy of my driver 's license. 

THIS IS RIDICULOUS. I have requested this MULTIPLE TIMES and FILED MULTIPLE CFPB cases to get my money and all they are doing is delaying and denying and making me jump through hoops. 

I was told multiple times there was NO OTHER WAY TO CLOSE MY ACCOUNT and that I had to appear in person, which I can not. Now after months of telling me I could not send a letter or a fax they are now saying that I have to send a letter. AND STILL THEY ARE CHARGING ME FEES FOR THE PAPER STATEMENTS I HAVE ASKED TO NOT SEND ME TO NOT CHARGE ME. 

Hancock Whitney is a crooked bank that refuses to stop sending me statements and is charging me {$3.00} per month though I requested for this paper statement to stop being sent and thus STOP CHARGING me. Hancock Whitney will not stop charging me and will not stop sending these paper statements. 

I want a refund of all the fees they have charged me since they started to send them to me UNWANTED. This is a junk fee that they said I could avoid IF I APPEAR IN PERSON AT THE BANK. 

This crooked bank is vindictive and nobody should ever have to go through all the lies and XXXX this bank spews. Hancock Whitney did NOT send me a new debit card and so I could NOT use it. I could NOT get a new debit card because they locked my account. And they kept telling me to appear in the bank. I can not and they gave runaround after runaround. This is the 3rd CFPB filing I have done on Hancock Whitney because all they are doing is trying to grab more of my money and charge me more money at XXXX XXXX/month. 

This bank is the most unethical bank. They are vindictive and refuse to stop charging avoidable fees. I could avoid the fees IF I had a debit card and I can't get a debit card because they locked my account. Hancock Whitney has created their perfect situation of just draining your account. You can avoid the $ XXXX/month fee IF you use your debit card but I can't get an unexpired debit card because they locked my account. It is total XXXX that and they are draining my account at {$13.00} each month. 

They refuse to stop charging me for paper statements. 

I have requested this multiple times. And they will not stop sending me paper statements and they will not stop charging me for paper statements. 

This bank should have their banking license revoked. They are crooked. 

NEVER EVER EVER DO ANY BUSINESS WITH HANCOCK WHITNEY. THEY WILL XXXX YOU AROUND AND MAKE YOU APPEAR IN BRANCH FOR EVERYTHING WHEN THEY KNOW YOU CAN NOT. 

Hancock Whitney will go out of their way to make sure that you can not get your money and will play delay and deny games and will flat out lie to you. 

Since XXXX I have been trying to close my account. Hancock Whitney said the only way to close the account is to appear in branch. They denied there was any other way to close the account and would not tell me of any other way until I got a letter dated XX/XX/2023, It was postmarked XX/XX/2023 and was not received in my mail box until XX/XX/XXXX. They literally waited a week before they sent the letter. They also included in the letter their first response to my first CFPB complaint which was dated XX/XX/2023 and they NEVER SENT ME THIS LETTER. 

In the letter they said I could access my funds with a debit card but they would not send me a new debit card because they locked my account and the only way to unlock it was to appear in branch. The games this bank is playing. I can't get them to stop sending me paper statement at {$3.00} each because they locked my account and have to appear in person in branch. I can't get a new debit card to withdraw funds because they locked my account and have to appear in branch. I can not even ACH pull from my Hancock Whitney account from any other bank because they locked my account and they suspended my Online Banking because they required PROOF of two external accounts I was adding to my account when they made me re enroll. 

This bank should not be allowed to operate. 




They are unethical and should have their licensing revoked.

Company response to consumer: Closed with explanation