Consumer complaint received 2018-06-25
Company: I.Q. DATA INTERNATIONAL, INC.
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
IQ Data has contacted my Husband several times over the last few weeks during his work hours ( despite being told He works XXXX everyday M-F ) they continue to repeatedly call 2-3 times A SHIFT and leave " air '' voicemails or " Hello? Hello? '' and then disconnect the Call. When He does have the time to answer, the " Agent '' He talks to blurbs their name to where you can't understand them and is then very abusive when they are told we are disputing the Charges ( The complex is trying to charge Us for additional rent after we moved out, taking our Deposit and moving someone into the Apartment 2 weeks after We moved out on top of refusing a Notice to Vacate ). We have dealt with IQ Data before earlier this year about another Apartment complex..at that time They refused to let us dispute the charges because they were 2 years old and the Agent my Husband talked too the first time put a freeze on our Rent out of spite ( I was told this by a Manager @ IQData ) that included him being told " We were only trying to dispute it because We were trying to scam them ''. The communication got so bad that when I called after that and talked to the same Agent, I refused to speak to anyone except XXXX XXXX because I asked for a transfer to " the highest Person I could get '' at that time and ended up with Her. She is really professional and it was a breath of fresh Air after dealing with the other " agents '' for a week. We ended up paying the debt without disputing it because We had to move in 30 days and they froze our info so we couldn't Rent anywhere. It was over {$2200.00} that we HAD NOT heard from IQ Data in 2 years since they obtained the debt and we had moved twice in that 2 years. 

I was contacted by IQ Data on XX/XX/2018 after they called my Husband during work hours ( They have been notified of his Hours previously ) about an outstanding debt owed to an XXXX XXXX XXXX ( different than previously mentioned ). Originally I talked to a Gentleman by the name of XXXX XXXX that was very polite, gave me the Information that I needed for this current dispute like where to send it and listened to what I had to say before stating " lem me see what I can do '' and putting Me on hold. The next person wasn't very nice. He got on the phone, blurbed out a sentence about his name and the only thing I caught was " floor supervisor '' then proceeded to offer me a " Settlement '' of {$3000.00} on a {$3700.00} debt. When I told him I was disputing the charges and why I was told " You need to read your Contracts better because these charges are Valid '' told Me " I don't know the Washington state Landlord/tenant Law like I think '' and wouldn't listen to anything I had to say, including telling me that " disputing was useless because I would end up owing more $ anyways ''. When I tried to respond he started talking over me to the point of shouting and instead of rising to his level I stated " We are disputing the Charges, Sorry '' and hung up. Since the beginning of XXXX they have been calling my husband repeatedly and when told We wanted the Info that they had that proved We owed $ we realized that the Papers I had gotten from the Complex doesn't match the information I received from IQ Data, not to mention they kept contacting us repeatedly after being told We wanted proof/had not gotten their Proof ( it took almost 2 weeks ) and were going to dispute it despite being given the FCRA guideline. 

These are only 2 examples of the run-ins I have had with IQ Data over the last almost 7 months, 90 % of the conversations have been rude and degrading towards myself AND my Husband. Before XX/XX/2018 I had never heard of them and I really wish I hadn't now ... I don't understand how abusing someone over the phone makes you think you're going to get people to pay you.. Not to mention I don't owe {$3700.00} and the information IQ data provided doesn't match the Info provided by the apartment Complex or show my Deposit being used for any charges.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation