Consumer complaint received 2021-03-07
Company: Experian Information Solutions Inc.
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/XXXX my Mortgage Lender drew a Credit Report on my application for a Home Mortgage ( Att. p. 1-2 ). Contained in that report were 9 account that I Disputed with Experian ( XP ) and dated XX/XX/XXXX ( p. 3 ). I then received the Dispute Results Report # XXXX for XX/XX/XXXX from XP Stating : XXXX XXXX PLEASE CONTACT CREDIT GRANTER AT - XXXX - DISPUTED ITEM NOT LISTED ON CREDIT REPORT. ( p. 4 ) On reading this I sent a second letter to XP on XX/XX/XXXX where I demonstrated that in fact this account was reporting on XX/XX/XXXX ( p. 5 ). Where I wrote : Experians statement of it was either not appearing in your credit file or it already reflected the requested status is clearly False. Which clearly demonstrates that no Reinvestigation was completed within the 30 days provided for in 15 U.S. Code 1681i. Therefore, I Demand that both accounts listed here be permanently Deleted from your files with prejudice. With a copy of the original Mortgage Credit Report demonstrating that XP was in fact reporting the account on XX/XX/XXXX ( p. 6 ). 

In response XP then sent me yet another : Dispute Results Report # XXXX for XX/XX/XXXX. Where on pages 3 & 4 XP now clearly demonstrates XXXX Partial Acct # XXXX Before dispute - After dispute. Indicating that in fact the account does exist in their file. Also demonstrating that they are in clear violation of, 15 U.S. Code 1681i - Procedure in case of disputed accuracy ( a ) Reinvestigations of disputed information, by failing to Investigate the account prior to Dispute Results Report # XXXX for XX/XX/XXXX. 
15 U.S. Code 1681i - Procedure in case of disputed accuracy ( a ) Reinvestigations of disputed information ( 1 ) Reinvestigation required ( A ) In general Subject to subsection ( f ) and except as provided in subsection ( g ), if the completeness or accuracy of any item of information contained in aconsumersfileat aconsumer reporting agencyis disputed by theconsumerand theconsumernotifies the agency directly, or indirectly through areseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate andrecordthe current status of the disputed information, or delete the item from thefilein accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from theconsumerorreseller.

Which is also demonstrated by : CFPB Consumer Reporting Examination Procedures Larger Participants 4. Systems and Procedures Review. ( p. 7 ) Which grants the CFPB both the Authority and Responsibility for the Examination, Review and Regulation of XPs failure to follow, 15 U.S. Code 1681i - Procedure in case of disputed accuracy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief