Consumer complaint received 2019-04-15
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
This is an ongoing situation with complaint # XXXX and complaint # XXXX. 
On XX/XX/2019 I was on the phone with a Chase representative named XXXX and a XXXX representative named XXXX. During that recorded and monitored phone conversation I was told that I no longer had any reason to think that I have any involvement with this case. That was the reason for the original complaints : I was complaining because of my treatment but I genuinely thought that the problem was resolved. 
Today I receive a letter from XXXX saying I owe XXXX to XXXX for a balance transfer. I phoned XXXX office of the President because I was called last week by XXXX XXXX who works there, so I had this number. The message was : we are unable to answer phone calls today, good-bye. I phoned another number for customer service and got transferred to XXXX. XXXX and I then called Chase and we were told that what XXXX told me -- that the check was being retracted by XXXX was not true. I then was told that only I could be given a check, but a check in the amount of XXXX. Chase kept XXXX to cover the cost of revolving interest on the outstanding balance that I paid off on XX/XX/XXXX. Why does this keep happening to me? Every single time I have acted in good faith and every single time I have been lied to. I requested from both XXXX and Chase letters that would reflect what has transpired so that I do not have to continually get on the phone and repeat my story and Both XXXX XXXX and XXXX ( the last Chase representative I spoke with today ) agreed to that. XXXX from the Excecutive office, XXXX XXXX, and I were disconnected. Both had my phone number and neither attempted to call me back. I again called XXXX XXXX, received his voicemail and expressed my desire to conclude this mess today and then back to XXXX at Chase who said he will cut a check for XXXX because it is not Chase 's policy to pay out to a third party ( even though that ' s exactly what was told to me on XX/XX/XXXX -- XXXX was retracting the funds ) and apparently XXXX XXXX knew that XXXX could not to that, either, but no one from XXXX bothered to inform me that this is the case. Instead, I get yet another mailing saying I am in arrears and when I call the number given it says I owe XXXX XXXX something ( the extra for the balance transfer at 5 % -- the whole reason I did not finish the application, did not consent to the money being sent to Chase! XXXX XXXX said that he is still investigating this and that he would have a letter about his findings sent to me in a few days, but that was before the 3-way phone call with Chase, XXXX, and I. Now I think this is a new complaint and is really being leveraged more against Chase this time. Why would XXXX say he would do something he can not do? I want those recorded telephone conversations to be listened to so that others know I am not making this up! PLEASE, I feel so frustrated and abused. Everyone is treating me like I have this money and I simply do not. That is why I finally consented today to have XXXX send me a check in the amount of XXXX and I would respectfully request that XXXX accept that amount from me for the simple fact that this whole situation is an employee of XXXX fault. Whomever pushed that unsigned, unauthorized and without my consent online form through is the person who everyone but especially XXXX should be reprimanding.

Company response to consumer: Closed with explanation