Consumer complaint received 2021-07-28
Company: BANCO POPULAR DE PUERTO RICO
State: PR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is to inform Banco XXXX Puerto Rico, not to file a complaint against them, as well as to have it on record for the C.F.P.B, of what I am trying to do in order to force XXXX XXXX and Banco Santander to correct their fraudulent credit reports about my accounts with them, which were not only paid in full, but were paid only directly to them. To Banco Santander through approved Banco Santander payment extensions, until my Santander Personal Loan was fully updated last XX/XX/2017, and since then just the regular monthly payment was enough to keep it updated, until the same Banco Santander decided to forbid me to continue paying the regular {$260.00} regular monthly payment of this same loan, no matter there were several additional monthly payments required in order for me to pay this loan in full, and at the same time they decided to report it to the credit bureaus as with a XXXX balance but kept reporting it as profit loss, charge off, paid after collection, no matter all that is not true : they never recognized or reported to the 3 credit bureaus this loan was fully updated as required by the law on XX/XX/2017, and to make things worse they decided not to report my regular monthly payments after XX/XX/2017 either, so at the 3 credit bureaus it looks as if this loan was never fully updated, which is false, and with a XXXX balance, which is false too. THEY PROHIBITED ME TO KEEP PAYING IT NO MATTER HOW UNBELIEVABLE IT SOUNDS AS EVIDENCED HERE. I STILL HAVE SEVERAL ACTIVE COMPLAINTS HERE AT THE CFPB AGAINST THEM, BUT YOU CAN SEE IN THE IMAGES INCLUDED THEY DO NOT WANT TO RESPOND. SANTANDER ALSO NEVER RECOGNIZED THE CERTIFIED PAYMENT AGREEMENT I MADE DIRECTLY WITH THEM FOR THE CREDIT CARD AT THE CREDIT BUREAUS, AND KEPT REPORTING ALL OF MY ON TIME 48 PAYMENTS PAID ONLY TO SANTANDER OF THIS AGREEMENT FAILED TO PAY DURING THE SAME 4 YEARS THIS CERTIFIED AGREEMENT WAS ACTIVE AND EVEN WHEN IT WAS FULLY PAID 1 MONTH IN ADVANCE THEY KEPT REPORTING IT AS FAILED TO PAY FOR THE SAME DURATION OF THE AGREEMENT SOMETHING THAT IS NOT PRECISE AT ALL. ALSO IN VIOLATION TO THIS SAME AGREEMENT BECAUSE IT WAS NEVER INFORMED TO ME BY ANY MEANS BEFORE I ACCEPTED IT, SANTANDER TRIED TO SELL THIS OTHER ACCOUNT WHICH WAS A JET BLUE MASTERCARD NOW OWNED THROUGH PURCHASE BY BANCO XXXX, TO THE COLLECTION AGENCY CALLED XXXX XXXX, BUT THE SAME COLLECTION AGENCY RECOGNIZED I HAD A CERTIFIED PAYMENT AGREEMENT WITH BANCO SANTANDER THAT WAS ALREADY STARTED MEANING IT WAS CERTIFIED MY PAYMENTS WERE ALREADY RECEIVED AT SANTANDER AND THEY INFORMED IN WRITING THROUGH THEIR LAW FIRM REPRESENTATIVES SANTANDER WAS GOING TO RE PURCHASE THIS CREDIT CARD ACCOUNT FROM THEM TO CORRECT THE ERROR. ALSO, XXXX XXXX XXXX THIS CASE WITH THEM WAS CLOSED. AS FOR XXXX XXXX, MY OLDEST CREDIT REFERENCE, I HAD TO FILE THE COMPLAINTS BECAUSE THEY DID AS SANTANDER, PRETENDING TO BE WHAT THEY CAN'T : THE ORIGINAL FINANCIAL INSTITUTION, BANK OR NOT, IS NOT A REAL COLLECTION AGENCY. BUT XXXX XXXX DECIDED NOT TO OFFER OR XXXX ANY KIND OF PAYMENT AGREEMENT TO ME, FORCING ME TO PAY THEM FASTER, AND TO ADD INSULT TO INJURY, THEY ALSO DECIDED TO DENY THEY RECEIVED MY FAXES WITH EVIDENCE INCLUDING HOW I WAS GOING TO PAY TO THEM NO MATTER THE MANY PHONE CALLS AND LIVE CHAT SESSIONS WITH THEIR BAD CUSTOMER SERVICE BECAUSE THERE IS NO OTHER WAY TO DESCRIBE IT, IN ORDER TO TRY TO PRETEND I AS CUSTOMER HAD NO CONTACT WITH THEM SO THEY CAN FALSELY REPORT MY ACCOUNTS WITH THEM AS UNDER THEIR FALSE COLLECTION AGENCY. ANYONE CAN VERIFY THE NAME ABOVE THEIR COLLECTION REPORTS ABOUT MY ACCOUNTS ARE THEIR BANK NAMES, SANTANDER AND XXXX XXXX, PLUS XXXX XXXX COULD VERIFY NO MATTER AS OF TODAY OR AS FAR BACK AS THEY WANT, I NEVER PAID NOT EVEN A SINGLE PAYMENT TO A REAL COLLECTION AGENCY AT ALL, THE 3 CREDIT BUREAUS KEEP REPORTING THE CONTRADICTORY INFO. THAT I STILL HAVE NO COLLECTIONS ON MY CREDIT REPORT TO THIS POINT OR NO MATTER HOW FAR BACK IN DATES YOU WANT TO LOOK AT MY CREDIT REPORTS. BUT, THIS BAD REPORTS SIMPLY CREATE AT ANY MAIN BANK LIKE XXXX  WHAT A FORMER SENIOR CREDIT RISK MANAGER CALLED XXXX XXXX CALLS A FATAL DISQUALIFICATION CONDITION NO MATTER HOW HIGH MY CREDIT SCORE LOOKS AT SEVERAL CREDIT SCORE FORMULA VERSIONS. MAIN BANKS WILL USE SCORE MODELS LIKE FICO SCORE XXXX  WHICH PENALIZE MORE IN THIS CASES NO MATTER INCORRECT INFO IS SHOWN AT THE CREDIT REPORT SO I CAN'T APPLY FOR THE PERSONAL LOAN OFFER BANCO XXXX SENT ME TWICE RECENTLY NO MATTER NEEDED FOR CAR REPAIRS AND TO KEEP MY DEBT CONSOLIDATION ACTIVE WITHOUT HAVING TO BUY ANOTHER CAR. I DO NOT HAVE THE RESOURCES TO FACE 3 MAIN BANKS AT THE COURT SYSTEM, AND NOW THE 3RD BANK IS XXXX XXXX, WHICH BOUGHT SANTANDER PUERTO RICO DIVISION, AND WAS TRYING TO REPRESENT SANTANDER BY SAYING THE SAME BARBARITIES SANTANDER SAID UNTIL A SANTANDER BANK OFFICIAL SENT AN OFFICIAL LETTER CONTRADICTING A FIRST BANK ATTORNEY : BOTH LETTERS CAN'T BE TRUE, BUT NONE OF THE 3 BANKS WANT TO RESPOND AS YOU CAN SEE IN THE IMAGES HERE. THIS REQUIRES THE HELP OF THE CFPB AS I ASKED THEM TO DO OR MY CREDIT REPORT WILL KEEP APPEARING AS BAD BANKS WANT : NO MATTER INCORRECT, THE ONLY PRE APPROVED OFFERS I AM RECEIVING FOR NEW CREDIT ARE ALL WITH TOO HIGH INTEREST RATES, MEANING BAD BANKS PREFER THIS OFFERS TO BE ACCEPTED UNFAIRLY BY US TO SIMPLY EARN MORE MONEY, AND THEY DO NOT CARE ABOUT THE FCRA OR FAIR DEBT COLLECTION PRACTICES ACT AT ALL. BASICALLY THE BAD BANKS HAVE A FALSE MOTIVE TO SEND PRE APPROVED OFFERS THAT ARE NOT FAIR, BUT THAT IS CAPITALISM : IS ABOUT MAKING MONEY NOT ABOUT JUSTICE AT ALL, AND THE SAD TRUE IS FIRST BANK IS THE THE UNBELIEVABLE PROOF OF THIS : THE SAME BANK WHICH GRANTED ME THE LOAN TO FULLY UPDATE SANTANDER LOAN, WITH THE REMAINING PART OF THAT LOAN USED TO PAID IN FULL IN ADVANCE! XXXX XXXX ACCOUNT, ALL EVIDENCED HERE TO THEM EVEN BACK THEN WHEN THE LOAN WAS APPROVED AND HERE TO THE CFPB, DECIDED TO SPONSOR SANTANDER BAD BANK PRACTICES AGAINT ALL THE EVIDENCE JUST TO FAVOR HER BAD BANK FRIEND AFTER PURCHASE, SANTANDER : NOW THEY ENDED BOTH WHERE THEY NEVER THOUGHT, AND IS IMPOSSIBL TO ADD FIRST BANK THERE, BUT THEY DECIDED TO BE ADDED? BECAUSE TO PAY MORE THAN! XXXX TO SANTANDER AND BE IN A BETTER POSITION HERE IN PUERTO RICO IS PURE BAD CAPITALISM : IT HAS NOTHING TO DO WITH SERVING THEIR CUSTOMERS BETTER AS THEIR PROMOTION SAYS EVEN ONLINE, EMAILS OR AT THE BRANCHES AT ALL. IT AS ALL ABOUT THEM AND THEIR DESIRE TO BEAT THE OTHERS, NO MATTER VIOLATING THE LAWS AND DAMAGING ANYONE ALONG THE WAY NO MATTER THEY APPROVED MY LOAN BEFORE ALL THIS. YOU CAN SEE HOW THEY CHANGED THEIR RESPONSE HERE IN MY COMPLAINTS STILL AWAITING FOR THEM.

Company response to consumer: Closed with explanation