Consumer complaint received 2019-09-15
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Ocwen XXXX XXXX, LLC, had been adjusting my mortgage interest rate, and cost so high that it was impossible to make the payment they requested. I paid XXXX XXXX XXXX, out of California, worked with XXXX XXXX, who said they could renegotiate a fixed rate mortgage with Ocwen. Ocwen had a " shell '' property in XXXX XXXX, Florida ( XXXX XXXX shows an abandoned house at the address - they use a call center in XXXX and no one ever resolves your issues or concerns, you get the eternal runaround ) See picture on XXXX : Ocwen Loan Servicing, LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Get Directions Phone number ( XXXX ) XXXX Business XXXX Send to your Phone Photo of Ocwen Loan Servicing - XXXX XXXX XXXX, FL, United States. First dumpster we filled - ocwen mortgage said they charged me {$30000.00} for landscaping And property management. 
Mr XXXX. 
First dumpster we filled - ocwen by Mr XXXX. 
Photo of Ocwen Loan Servicing - XXXX XXXX XXXX, FL, United States. Here 's just one pile of XXXX and XXXX  XXXX that was found in my home while Ocwen Mortgage was managing the property Mr XXXX. 
Here 's just one pile of XXXX and XXXX by Mr XXXX. 
Photo of Ocwen Loan Servicing - XXXX XXXX XXXX, FL, United States. This is where the squatters were XXXX XXXX. Ocwen MORTGAGE said they checked on my house twice a month to make sure it was secure Photo of Ocwen Loan Servicing - XXXX XXXX XXXX, FL, United States. Ocwen Mortgage checked on my property twice a month to make sure the house was secure and they billed me {$30000.00} on the pay off Photo of Ocwen Loan Servicing - XXXX XXXX XXXX, FL, United States. Master bath after my friends cleaned it up - destroyed by squatters Photo of Ocwen Loan Servicing -  XXXX XXXX XXXX, FL, United States. 2nd dumpster filled - work done by my friends in XX/XX/XXXX See all 12 photos. 
The mortgage resolution company ( XXXX XXXX XXXX ) lied to me about getting a fixed rate morgtage, I started paying Ocwen believing XXXX XXXX XXXX when they told me they negotiated fixed rate mortgage. So again and within two months OCWEN was charging me in excess of {$4000.00} per month plus fees of {$2000.00} and again started charing me interest rates, fees and mortgage payments that where outrageously predatory, within 3 months they attempted to extract over {$10000.00} from me. I was not able to pay the unreasonable interest rate and fees attached to the mortgage and they foreclosed on my house. I lost over {$150000.00} in equity. I lost EVERYTHING, MY HOME, and EVERYTHING IN IT. 
OCWEN LLC, will not attempt to resolve this, they are CROOKS. THEY USE A CALL CENTER OUT OF XXXX, THEIR USA ADDRESS IS AN ABANDONED HOUSE WITH XXXX XXXX, AND USERS, ITS A SHELL. SEE REVIEWS ON XXXX. THEY HAVE BEEN ROBBING PEOPLE FOR YEARS. THEY NEED TO BE SHUT DOWN AND PROSECUTED FOR PREDATORY AND ILLEGAL LENDING PRACTICES. 
Now, two years after losing my home to them, they are coming after me for {$500000.00} for the house I lost them which they then sold. They sold it for around {$200000.00} and now are coming after me for 2.5 TIMES THE SALE PRICE. OCWEN is TRYING TO GET {$500000.00} from me, which JUST APPEARED ON MY CREDIT REPORT on XX/XX/XXXX.

Company response to consumer: Closed with explanation