Consumer complaint received 2018-09-30
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
Please refer to CFPB complaint XXXX Citi Bank N.A.  Yesterday, XX/XX/2018, I received a bill from Citi Bank N.A. Home Depot for the charges of the wash machine cancelled and not the new appliance. Home Depot changed the model number and I was to receive the same 12 month no interest financing. However, when I called Citi Bank Home Depot to go over the charges of the cancelled and bill order to make certain finally once and for all correct - was told that I was only get 6 months no interest financing but would take two billing cycles to show they will transfer the 12 months non interest to the correct appliance. I request a emailed confirmation but it was not word for word accurate and I do not trust what has occurred due to all the problems. I filed a ethics complaint with Cititbank N.A. XXXX XXXX # XXXX before the bill arrived which is for the first wrong washer. I was also told that I could not pay my bill due XX/XX/2018, online unless I received the credit card with the 3 digit number on back. Today, all I received was three upsetting retaliatory letters involving Citibank N.A. one against My Son XXXX XXXX regarding Citibank N.A. from Attorneys in  XXXX, CA. near the corrupt court which caused us to not have a home to reside for nearly a year and there is not a governmental agency unware of the situation and involves the housing crises after the corrupt court issues. We fought a fair housing issues and the corrupt court took away our fee waive at the time my son had no job and ordered me to pay his court fees. In the other letter Citibank N.A. lies and says they have been unable to reach me via phone. Citibank N.A refused to speak with me and I filed the complaint with you long before the lying letter arrived today. Next, was a welcome letter without giving me the needed credit card to setup and pay my bill online. I have proof in pages from Home Depot that I was given the 12 month no interest financing. There was a huge problem with the deliver mishandled by the delivery  service. I further demanded a written detailed letter that I was getting the 12 months no interest transferred to the correct appliance in writing in more details and was told I needed to wait 10 days for a letter that computer generated notices are less detailed and the employees can not see this and promised I would not have the same issues that I have faced. I am enclosing scan copies of the letters involved in the matter received yesterday and today. I also have a huge pile of evidence form HOME DEPOT on the date the transactions took place. I have suffered on hardship after another as I stated it took a year to find a place to live willing to accept Housing Assistance. I have cell phone proof that the day I filed the first CFPB complaint XXXX that Citibank N.A.  gave me information after sending me a text code to my cellphone they have. Citibank N.A. issues me the credit card on the spot at Home Depot yet later after Home Depot fails to void the order and place the correct order fails to give me accurate credit - makes repeat mistakes and does this to me. It makes me sick that Citibank would associate my son XXXX XXXX in the matter and have attorneys near the XXXX, CA. court harass us with threats and mail the notices to arrive all together while doing this to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation