Consumer complaint received 2018-05-18
Company: Century Credit & Collections, LLC
State: CA
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I have a medical debt from XX/XX/XXXX,XX/XX/XXXX and XX/XX/XXXX from XXXX XXXX XXXX. I was told last year to make monthly pmts in office or I could not be seen by Dr. and if payments were made direct to medical office it would not get sent to collection. I continued to make pmts and it was still sent to Century Crdit Collection. Last week I was in direct contact with collections and was informed they received no payments from XXXX. I was bounced back to billing dept of XXXX on XX/XX/XXXX and was told by 2 supervisors they did send pmts to collection agency. Today again by XXXX as a follow up to verify how much they sent and to question how credits were allocated on pmts history. I was referred to another supervisor because they were short handed and my simple request could not be done. Furthermore last week I discovered these debts from so long should of been paid by medical or my insurance. I asked XXXX why was it not billed correctly.? Later I was told by XXXX  it would be billed back with proof of med-ical being active for those dates., and if paid by insurance I would be refunded cash I paid them for old medical debts that should of been paid by insurance. Today I got no where when asking what happened to my last pmts on XX/XX/XXXX of {$75.00}.? I explained on the pmts history it does not show the full {$50.00} towards older debts. I was referred to a rude General manager of the collection agency and was told by him that no calls or any information regarding this old debt would be given to me. And not to call XXXX billing. Also he mentioned he would not give me any information of monies received by XXXX. He said it's on your credit and will continue to stay on your credit. Unless u have it paid by insurance, not once taking in account monies already received for the very same debts. When I called again the reception told me he will no longer take my calls that if I have an Attorney they need to contact him. All of this has been on my credit as negative even while XXXX took cash pmts, and debit card pmt. The general manager refused to tell me or mail me proof of pmts received from XXXX. And is demanding to collect {$1600.00} for the original balance of {$660.00} which is not reflecting the cash and debit card and check pmts made toward this at cmh. I want resolve and I want to deal directly with XXXX Billing and not collections for which it should of not been sent to while payments were still being made to XXXX. I want an accurate account of what XXXX   collected as pmts for the above debts and what they reported as a final balance submitted to collections direct to collect. The collection agency is collecting a fee of {$1100.00} that has nothing to do with original debt of {$660.00} not counting pmts made to XXXX which will reflect a lower balance.I want clarification of true numbers from XXXX billing and not the inflated numbers from Century Credit Collections that is refusing to give me information of the original debts minus pmts they received from XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation