Consumer complaint received 2020-10-29
Company: Paypal Holdings, Inc
State: UT
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
On XX/XX/2020 I made 2 purchases and completed payments to XXXX XXXX XXXX XXXX Limited for a couple of what was supposed to be a couple of XXXX XXXX XXXX XXXX and had made 2 separate purchases so I could have 1 sent to me and one sent to my son. When we both received the items they were not even close to being a toolbox but instead just being a little tiny screwdriver and so I had made a dispute with PayPal to dispute both transactions at the same exact time and provided the same information to PayPal for both transactions when they asked me to provide the information. I did it in a timely manner when they asked and exactly what they asked for as well as filling out some federal form for a fraudulent activities thing a CP3 form of some sort and sent into them but they failed to put the information in on both cases they only did the one and so they only gave me credit back on one of my cases instead of both of them. So when I brought this to their attention they just kept telling me did they gave me my refund back on that one purchase as I kept trying to tell them I had two disputes for that same company they were not understanding and every time I tried to redispute it they just kept closing the case without letting me refile all the information nor did they even ask me for any more information on the dispute that I was trying to get fixed I had gotten very upset with them because all they do is message and they will not call nor can I get a hold of them anyway by phone to try and explain to them what is going on when I have tried to get them to call me they have failed and they have now cut me off to talking to them and now they will not even respond to me nor will they give me the option to send the item back to get my money back and they know that this company has been scamming millions of people around the world on the same exact thing and on many other things. if you look up XXXX XXXX  XXXX  and XXXX it they will tell you they have been scamming people all over the world. PayPal knows this and they have more information on them than I do yet they continue to tell me they will not give me my money back for my dispute when they gave me the money back for the other one that I had sent to my son 's house even though I provided the information to them from the transaction on the one that I had sent to my house which doesn't seem right at all when they should have given me the money back for the one that I had sent to my house instead of my son 's house. I feel I have been very mistreated and completely thrown aside by these guys like they don't even care. When I managed to finally get a hold of a manager they acted like they would put the dispute through again and ask me for more information on them but they never did they just turn around and close the dispute then very next day without even asking me for any more information and now I can not even get a hold of them by text or by phone. I have been messaging them and messaging them with no reply. the only time I got reply back was when I started swearing at them telling him to pull their heads from their rears and read my messages and telling him how I felt about them not reading my messages and I feel like they were just completely not caring about what I had to say and they didn't even care about my transaction that I was trying to dispute. They just kept referring to the dispute that I had already closed in my favor not the one that they closed in their favor which I had plain as day given them all the information as well as photos emails confirmations and everything that I received and got as far as the item and the money that I sent them and all the emails back and forth from me to them saying that they would not give me my money back and now I'm to the point to where I feel like I need to be compensated and I would like to sue these guys for complete disregard of their consumers an abuse of their consumers money because I'm pretty sure that they are getting the money back from all of these transactions from XXXX XXXX  XXXX  and I would like that to be at least investigated by a federal company that can look into their business and make sure that they aren't getting money back from all these companies and not giving it to their consumers but denying their disputes as I know they have all the information they need to get their money back. I don't see how they would give me my money back for one transaction and not the other as they were both made at the same time and disputed at the same time and both cases were supposed to be worked at the same time. I have a transaction number and it is transaction ID : XXXX. THAT IS MY TRANSACTION ID NUMBER FOR PAYPAL. MY INVOICE ID IS : XXXX XXXX the total on it was for {$29.00}.

Company response to consumer: Closed with monetary relief