Consumer complaint received 2022-01-07
Company: Tower Loan of Mississippi, Inc.
State: LA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Struggling to pay your loan

Complaint:
Tower loans in XXXX XXXX Louisiana is the issue that I'm having. I do not I do not say I don't owe towels I do the problem is I've had XXXX diagnosis it says last summer and in XXXX surgery was done it was done uh depleted all of my money the loan was issued to myself and my husband but I at the time was getting XXXX a week in income which is dependent upon an adjuster mailing money And sometimes it gets delayed as is now. I know I was behind and in XXXX XXXX agreed to XXXX a week to catch up which the last check I got was on XX/XX/XXXX and for teeth and that is when I made the XXXX payment I have not received the check since. Yes my husband works. We have dealt with covid and him missing work and do to the HIPPA laws I'm not able to release any documentation too recommendation to towelong.. I have been in constant contact with XXXX and the girls and a manager named XXXX. When I tried to tell XXXX that I had been in constant contact with XXXX he informed me XXXX didn't work there anymore and that wasn't his problem.. He calls his condescending demanding and I keep constantly telling him I do not have any money. It gets to the point where my blood pressure through the roof I'm crying. There's just No reasoning with him I don't know what to do I don't have money. He asks what about Mr. XXXX your husband doesn't he work yes he does work we have not been able to pay our rent in 2 months.. The cost of living is so high now I don't know that I'm gon na have anywhere to live come XX/XX/XXXX. I actually had to receive assistance from the state for 4 months of rent last year because the money is just not there. Again the medical costs it came down to life-or-death do I pay tower loans or do II pay copays to have my daughter-in-law live. XXXX says I don't communicate with him no I don't because it becomes a shouting match and again my health can not take it I take XXXX XXXX medicine I take XXXXXXXX XXXX  medicine I take nerve medicine I just he is someone who will throw me over the edge I mean literally over the edge. I've got to the point I asked him what do you want me to do rob a bank I don't know what else he wants me to do I don't have it I have every intention of paying him but I don't have it I mean what's he gon na do come and kill me I don't know I'm afraid to be in the house by myself because he constantly calls it constantly yells and screams and heat every time I say what you're not gon na do is scream at me or be condescending Our patronize me he says that's not what I'm doing yes that's exactly what hes doing a lot of times I don't hear the phone ring and a lot of times I'm sleeping or it could be a number of things I mean I have life going on how about that I'm not avoiding him it's just I don't have anything else to tell you I've told him everything I can tell him I don't have it I don't know when I'm gon na have it as soon as I get it you won't get it other than that there's nothing else I can tell you so if you call me today you call me tomorrow you call me tonight You call me tomorrow night don't you think I'm gon na tell you the same thing that I just told you. So it's keep answering the phone getting my blood pressure high getting overwhelmed getting totally 100000 % stressed out or just don't answer because I don't have anything new to tell you and I know what you're going to do. I just need help for XXXX to understand I'm gon na pay you I just don't have it and he needs to understand that I don't know what else to tell you Please somebody help help me there's just no money I mean there's no I don't even have groceries in my house I have Nothing absolutely nothing play nothing so I don't know what it is he wants me to give him I don't have it

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation