Consumer complaint received 2017-12-05
Company: Arbor Professional Solutions, Inc.
State: MI
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
To whom it may concern Im submitting this complaint in frustration over the lack of response Ive received from Arbor Professional Solutions ( XXXX ) and XXXX XXXX Office ( XXXX ) regarding accounts for my XXXX children. 
FIRST COMPLAINTI was never notified by XXXX regarding these accounts. When reviewing my XXXX  report on XX/XX/XXXX I noticed that the four accounts in question were added to my report however none of them included enough info to identify what they were for. The next day I contacted XXXX and was able to conclude that the reason they hadnt contacted me as required by law was that they had an incorrect address and phone number. While XXXX from XXXX was validating me she stated my street a XXXX XXXX when in fact it is XXXX XXXX then she confirmed my phone number as Most likely this is the same misinformation that XXXXXXXX office had and referenced in their XX/XX/XXXX email ( attached ) and likely passed on to XXXX. THIS ALONE WARRANTS THAT ALL FOUR ACCOUNTS BE IMMEDIATELY PURGED FROM ANY AND ALL CREDIT REPORTING AGENCIES SYSTEMS. SECOND COMPLAINT.The first invoice I received was for {$500.00} ( attached ) and right away I notice that a {$250.00} credit was missing for XXXX. I made them aware of that then questioned why we were charged anything at all seeing my insurance covers 100 % of preventative care which includes but is not limited to the procedures they performed. I thought the billing problems were corrected when I received a voicemail ( see attached XXXX transcript ) from XXXX at XXXX telling me that it looks like everything has is actually been paid. Up until my call to XXXX on XX/XX/XXXX, that was the last Ive heard from anyone regarding these accounts and now Im being told that I owe {$63.00}, {$63.00}, {$63.00}, and {$120.00}. So I called the insurance company myself and found out that the only item not covered was the XXXX XXXX. I was told that XXXX XXXX is normally covered under my policy but since XXXX office also did the more expensive XXXX XXXX of the entire XXXX, this includes the XXXX, the XXXX was no longer necessary and called it a money-grab. They could not explain the additional {$50.00} being charged to XXXX account. UNLESS YOU CAN PLEASE PROVIDE A SATISFACTORY EXPLANATION AS TO WHY BOTH XXXX WERE REQUIRED, IF NOT IMMEDIATELY REQUEST THAT ANY AND ALL CREDIT REPORTING AGENCIES PURGE THESE FOUR FILES FROM THEIR SYSTEM. THIRD COMPLAINT.Our decision to try XXXX office was based on a flyer ( attached ) we received in the mail. As I mentioned in Complaint One, I presented this flyer to XXXX office at the time we checked in. This flyer clearly states New Patient Special {$140.00} and includes same procedures that they charged my insurance company {$340.00} for. Either this is false advertising or over billing. FOR THESE REASONS PLEASE REQUEST THAT ALL FOUR ACCOUNTS BE PURGED FROM ANY AND ALL CREDIT AGENCIES FILES.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation