Consumer complaint received 2020-06-29
Company: Skrill USA, Inc.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Concerning XXXX XXXX XXXX & Paysafe Improperly Taking Thousands Of Dollars Covertly From My Bank Account My name is XXXX XXXX and I am the owner of XXXX : XXXX the website for XXXX  XXXX  XXXX  a Florida corporation . I have owned this business since XXXX and this website since XXXX. Please read this information to hopefully help me get back the {$2100.00} that XXXX XXXX XXXX and their partner Paysafe has unjustly taken from me! 

On XX/XX/XXXX I discovered that XXXX XXXX XXXX   and their partner Pay Safe had taken a total so far to my findings of {$2100.00} directly taken from my bank account in the last 19 months without ever explaining why this money was taken and without first billing me or sending a receipt so I could discover that they were causing harm to me when pulling this money from my bank account. I discovered this when I contacted XXXX for an unrelated reason. An employee felt bad for me and told me that that they have been taking this money from me monthly because I was not XXXX  compliant. 

Not in all of these 19 months was I informed of this. I only recently discovered that the only way I could track the money they took from me was to join an online website that I was also NEVER made aware of called XXXX .When I signed up for this website only then could I see that my money was taken. However when I tried to print these pages out to track the money trail they had taken from me I also discovered that this website section makes it impossible to print any of the needed data ( Evidence ) for my record of what I feel is an unmistakeable theft! 

When I called both XXXX and Paysafe they offered me three months of my money back but I refused and told them that because of their fraud I want all of my taken {$2100.00} back They laughed at me and ended the conversation. I then found and called the XXXX  department to end this theft. The XXXX  department asked me 5 simple verbal questions about how I operate my business with my customers data that took about two minutes and they then said you are now XXXX  compliant and they E-Mailed me a A small note as a certificate of validation that says I am now XXXX  compliant for the next year! I feel that this is a total scam and a tool to do exactly what they did to me which was to covertly and unjustly remove XXXX    XXXX directly from my bank account without informing me in any way! I am afraid that this amount may be even more than I can find. 

There must be tens of thousands of others that are also being covertly drained of their hard earned money by this improperly operated XXXX  protocol because of XXXX XXXX XXXX and Paysafe 's negligence to tell their customers what and why they are taking their money without informing them about what is going on and not telling their customers about where to find the money trail at XXXX. I want my money back in full as it should be and these people should be investigated and if found to be guilty, held responsible and prosecuted with proper justice applied for their actions of taking my money and most likely taking the money from posibly many thousands of their customers in this very same manor! 

Please reply ASAP. 

Thank You! 


XXXX XXXX Ph # XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation