Consumer complaint received 2019-07-31
Company: JPMORGAN CHASE & CO.
State: DC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I have file a complaint before I will continue filing this complaint because Chase is trying to get out of its " no liability '' policy due to the large of amount of fraudulent charges that were placed on my mother 's AARP card. The company has not addressed the complaint because the company refuses to accept information about the fraudulent charges from the law enforcement officer who has tried to contact them several times. The company keeps saying it needs a warrant or something to release information, but the law enforcement officer is trying to provide information, not obtain it. The person who made these charges using this card has been arrested and charged with numerous counts of Financial Exploitation of XXXX XXXX -- each count is a felony. The fraudulent charges have been fully documented and verified, yet Chase refuses to accept this information from the law enforcement officer who has tried to contact them numerous times, and I do not understand why Chase refuses to accepted the documentation that has been offered to them over and over to prove the charges are fraudulent. 

Instead of accepting the documentation, they pretended to " investigate '' but did not make any bona fide effort to accept the information that has been presented to them over and over in numerous phone calls to numerous departments. Documentation is available to prove that the person charged in this crime used my mother 's AARP card to spend {$7100.00} between XX/XX/XXXX and XX/XX/XXXX, and my mother paid {$11000.00}, plus interest and late fees because the bills were often paid late. This person took complete advantage of my mother 's XXXX and increasing XXXX and also of my trust because I am her only daughter and I live two hours away. She had been working for us since XX/XX/XXXX assisting with my father before he passed away in XX/XX/XXXX. Chase owes my mother the full {$7100.00} in fraudulent charges plus interest and late fees, and all they have done is send a {$500.00} check. This is reprehensible and disgraceful behavior for a bank of this stature. 

It appears that they are also trying to use the fact that they do not know me and I could be the " perpetrator, '' but if they would speak to the law enforcement officer, they would get the information they need to prove everything that has been stated to them over and over in multiple phone calls and emails. They can contact the XXXX, Va., Police Department and ask to speak with the officer investigating the AARP credit card fraud case. They can also contact the XXXX County, Va., XXXX Attorney 's office, since the person has now been charged. 

This is the most recent email the officer sent to me ( with names and personal information removed ) : I am so sorry to hear about your mom and please know that me and my family have you and your mom in our prayers. I am working on safeguarding the case and hope to be able to continue with prosecution no matter what the future may hold. Ms. ( name removed ) preliminary hearing date is scheduled for ( date and time removed ). We will need to have you here and we will be in contact prior to the court date. ( Identifying information removed. ) Please find the reports that you requested. We have gone over these figures and have found them to be true and accurate as of XX/XX/XXXX.

Company response to consumer: Closed with explanation