Consumer complaint received 2019-05-04
Company: JPMORGAN CHASE & CO.
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
JPMORGAN CHASE BANK , NATIONAL ASSOCIATION had closed out all of my accounts too include my credit card ( s ) and  repelled myself permanently from ever having me as a customer, ever again - without any formal indication or adjudication for their action, for no reason, other than pointing out a section in their customer account book, titled : " getting to know your customer ''. When they initially closed out my accounts ; during this time - the same time, I was managing my investments and needed to transfer funds back to the United States. They were the only bank I utilized at the time. However, because of their immediate notice and closure of my accounts I could not make transfer of funds and because of this, I had a net loss of {$100000.00} due to timing of a currency swap. Chase has continuously failed to provide rationale for my immediate account closures and termination of relationship ; in effect, arbitrarily they also refuse up to acknowledge their business practices were not in align with customer relationship models and without reason causing adverse residual effects and subsequently compensate me for my losses of {$100000.00}. Their premature actions, offered little hope or insight and as quickly as they closed my accounts was not enough time to travel and transfer my funds back. Subsequently, I also raised the argument - why if a consumer closes and account by " early termination '' there is an account fee for this, yet, Chase Bank, N.A. has the authority without my cognizance to close out my account in an untimely manner. Even without the opportunity for remediation. 

I have been attempting to resolve this matter with Chase Bank, N.A. for a number of years and in their last transmittal they were supposed to send out explanation letters - which should contain their direct compensation of damage " Tort '' ( breach ) done,  issues. I have been waiting diligently for this and they have failed to communicate and or essentially follow-up to their promises. They never offered me any resolution for any matter which may have been of concern. Compulsively, being ignored. 

There would be no reason why CHASE BANK, N.A. would have to close out my accounts, I was in good standing and never was late on my credit cards of which I held for a decade or so and paid in full each month. I have had loans in the past from Chase Bank, N.A. all paid back in full. I recently had applied for an XXXX credit card, they sent me a denial letter without reason and refuse to offer any validation other than blacklisting me as a client. 

The very logic of someone's decision at CHASE BANK, N.A. to quickly terminate my accounts led to grave and severe financial losses, consequently, in which I am seeking full recovery of {$100000.00}. In redress to the Office of the Comptroller of the Currency, CHASE BANK, N.A. dated XX/XX/2018 has voided the issue as if it is moot, in which, in any case, is not. 

More so over, they have no valid legal argument. They are and have been admitting guilt since the issue originated. 

More information will be provided at your request. I have evidence to support my claims. 

CHASE BANK, N.A. must send rationale for their actions to close all my accounts along with their supporting documentation in order to allow me due process for legal proceedings. This matter is not resolved and is valid in continuation for all statues, laws, and court procedures. By not providing any material responses, they are admiring guilt and are willing to pay {$10000.00} in damages to me immediately. My consumer rights were abhorrently and utterly disregarded without any compassion of consumer impacts. 


CHASE BANK, N.A. has gone further to victimize my spouse by blacklisting her as a client ever again as well, when she also had all her credit card accounts closed out permanently. For no reason given by CHASE BANK, N.A. My spouse was joint listed on the account I had signed up for - they punished her for no wrongdoings in excess of the damages they had done to me. 

Any and all supporting timelines, proof of losses, the issues leading up are all of record. CHASE BANK, N.A. has gone as far to complete ignore the requests of the Office of the Comptroller of the Currency ( OCC ) and can not validate any reason, under any government law which would supported their activities and actions - and once again, have systematically ignored and overpowered the issue. All matters of contract law, if any would have needed to be validated by CHASE BANK, N.A. in my prior complaints to OCC. 

All of my consumer rights have been violated, any contract or agreement was voided out by one party without first notifying or acknowledging issues or offering resolutions. The procedures and requirements for account closure were wrongfully executed. Terms and conditions, if any, were all ignored. 

This also appears to be a matter brought to you by discriminatory actions by CHASE BANK, N.A. against me. CHASE BANK, N.A.  instead of rectify the cause, decided to just ignore me as a consumer and all the consequential damages incurred as a result.

Company response to consumer: Closed with explanation