Consumer complaint received 2015-08-10
Company: NATIONSTAR MORTGAGE LLC
State: MA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Re : Loan ModificationOn Friday XXXX XXXX, 2015, at XXXX, I received a phone call from XXXX XXXX who is a " Foreclosure Prevention Specialist '' at Nationstar Mortgage LLC , XXXX , TX XXXX. 

XXXX XXXX stated that he had gotten verbal authorization to speak with me from " XXXX '' at the office of attorney XXXX XXXX, XXXX, MA XXXX, who represented me in a bankruptcy filing. XXXX XXXX told me that I could get a loan modification. 

He asked me for my email address and, while on the phone with me, he emailed me some documents, which I received in my Inbox at XXXX. The email had a PDF file attached. He told me to print the documents in the PDF file, and sign both copies and mail them back to the XXXX, TX address. And he told me to mail a check in the amount of {$1200.00} to Nationstar Mortgage, XXXX, TX XXXX. 
XXXX XXXX said that if I did those XXXX things, I could get a loan modification. 
On Monday morning, XXXX XXXX, 2015, as soon as I had the money in place in my bank account, and I did as he had requested. I sent the signed documents and the check via USPS Express Mail to the XXXX addresses he gave me. The {$1200.00} was all the money I had, including my {$XXXX} monthly Social Security Retirement payment, which I started collecting in XXXX 2015 to make ends meet. 
USPS tracking showed the documents were delivered on Tuesday XXXX XXXX, 2015 at XXXX. And the check was delivered on Tuesday XXXX XXXX, 2015 at XXXX, and cleared my account on Thursday XXXX XXXX, 2015. 
On Wednesday XXXX XXXX, 2015 at XXXX, XXXX XXXX called me and told me it was too late to do the loan modification. I told him I did what he told me to do. He acknowledged that they had received the documents and that he would see what he could do. He told me to call him back Monday XXXX XXXX, 2015. 
On XXXX XXXX, 2015 I called XXXX XXXX direct line ( XXXX ), as instructed. I called XXXX times : At XXXX, at XXXX, at XXXX, at XXXX and left XXXX messages. 
He did not return my call. 
I called again on Tuesday XXXX XXXX, 2015 at XXXX and left a message. He did not return my call. 
On Wednesday XXXX XXXX, 2015 at, I called XXXX XXXX number again. At the end of his recorded message, if you press " XXXX '' the call gets transferred to someone else in his department. At that point I wanted to speak with anyone who could help me. 
My call was transferred. I spoke with XXXX XXXX. After explaining why I was calling, she said she would have to get authorization from Attorney XXXX before she could talk to me and that she would call the attorney. 
Later that same day, at XXXX, having not heard back from XXXX XXXX , I called the Nationstar at XXXX. I spoke with XXXX XXXX. I explained the situation and told her I needed to know the status of my loan modification. She said they had not yet gotten the authorization from the attorney. She said she would fax them a form which they could sign and fax back. She told me to call the attorney and ask them to return the form as soon as possible, and that she would call me back as soon as soon as she got the signed authorization. 
I called Attorney XXXX ' office and they said they had the form and would sent it as soon as the attorney signs it. 
As of today, Monday XXXX XXXX, 2015, I still have not gotten the call back. 
I feel like I was tricked into sending the check for {$1200.00}. 
The loan modification they offered was for a XXXX ) year mortgage with an APR of 6.75 %. 
I have documentation of everything I stated in this complaint. However, I do n't know how to attach pertinent documents to this complaint. I ca n't seem to make my computer do it. I can FORWARD the email with the PDF, and I can provide the tracking numbers from the XXXX express mail letters, but I ca n't attach anything to this complaint form

Company response to consumer: Closed with explanation