Consumer complaint received 2020-07-25
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I recently received a reply from back from debt collector XXXX XXXX to verify details of my collections with them and they concluded they sent request to all 3 bureaus to delete their tradeline with all 3, however it still shows up with all 3 of them. I am submitting this complaint to request that XXXX, Experian, and XXXX remove this tradeline from my report immediately and to send confirmation via mail this has been completed. Below is a copy of their reply : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX Print complaint CLOSED Submitted STATUS Submitted to the CFPB on XX/XX/XXXX PRODUCT Debt collection ISSUE Written notification about debt We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT On XX/XX/XXXX I mailed a letter to XXXX XXXX which I will attach. I basically requested verification of my debt in order to take appropriate steps to address my debt. It has been over 30 days as of today XX/XX/XXXX and I have not received a written reply from them. I am requesting CFPB step in to get the ball moving with their response as I am attempting to work on improving my credit. 

ATTACHMENTS XXXX ( XXXX KB ) View full complaint Sent to company STATUS Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response We appreciate the opportunity to respond to the correspondence we received via the Consumer Financial Protection Bureau on behalf of XXXX XXXX. Our records show that we received your XX/XX/XXXX correspondence on XX/XX/XXXX. In response to that, we sent you a letter on or about XX/XX/XXXX stating that we had terminated collection efforts and requested the credit bureaus to delete our tradeline. This confirms that collection efforts have been terminated on the XXXX XXXX account we acquired under your name, and that we have not reported this account since XX/XX/XXXX. Thank you again for the opportunity to respond. 
Feedback requested STATUS Feedback requested on XX/XX/XXXX FEEDBACK DUE XX/XX/XXXX Provide feedback about the companys response We welcome your feedback on how the company responded to your complaint. You will have 60 days from when the company responded to share your feedback. The CFPB will share your feedback responses with the company and use the information to help the CFPBs work with consumer complaints. 

Submit your feedback Closed The CFPB has closed your complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief