Consumer complaint received 2019-11-01
Company: U.S. BANCORP
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Second Complaint in response to a letter from US Bank regarding prior complaint. 

Having ongoing issues paying my mortgage to US Bank. US Bank has and is taking money from my mortgage payments for fees. I further suspect that the additional principle reduction amounts included in my mortgage payments are not being process at time of receipt. US Bank unfairly collected late fees, numerous times, when I mailed the payment to the location designated in the note or on the payment coupon, and US Bank received this payment within the prescribed allotted time period allowed on the loan documents to avoid a late fee. US Bank blamed the Post Office or justified their late fees due to the Post Office delays. I had to produce numerous Post Office Tracking ( priority mail ) slips to prove that US Bank did in fact receive my payments within the agreed to time, in my loan documents at the designated location given by US Bank. US Bank went as far as stating that there was a lag time of 3 to 4 days that US Bank needs for processing mortgage payments. I expressed that nowhere in the loan documents did it make mention to this and that I was responsible for this processing time. Which in effects reduces the allotted time, afforded to me, to pay my mortgage by 3 to 4 days, because of US Bank need to process the receipt of the Mortgage payment? It was suggested by customer service to just go to a local branch and pay the mortgage there, instead of mailing it to the designated location on the coupon. To take the blame away from the post office. I succumbed to this demand. 

Doing this for about one year and just recently US Bank decided to issue this mortgage statement on the XXXX of the month, rather than after receipt of my mortgage payment. What this has allowed US Bank is not to report my mortgage payment for the month ( if received after the XXXX ) or breaking down my mortgage payment ( when it was received ) showing me what the mortgage payment went towards. In other words they will be able to collect fees without me being aware of them. So now if they receive their mortgage payment on the XXXX my statement will show total amount due of two months, which is incorrect, if the payment was received within the agreed to time frame of the loan documents. This is improper reporting and is being used to pressure me in making payments in an unagreed to time frame. What US Bank is doing is attempting to collect additional fees, unjustifiable by first blaming the US Post office, then by stating there is a 3-4 day processing time and now by failure to fairly showing the breakdown of what the mortgage payment went towards when they receive my mortgage payment. I know for a fact that other mortgages are being processed as before and it appears that running a mortgage statement before the end of allotted time frame is unique to my mortgage. My understanding is that this is either a XXXX XXXX loan or was given using their guidelines and thus the servicing should be held to XXXX XXXX standards. Or at a minimum to Fair lending practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation