Consumer complaint received 2019-02-10
Company: HW Holding, Inc
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hunter Warfield based on my communications and documents closed the file and removed all derogatory information from the CRA 's. Now they are attempting collection from my wife. 

Please read all attached documents. This matter was settled through the XXXX XXXX XXXX in my name and now Hunter Warfield is attempting to collect again after closing the file, by now sending collection notices to my wife. 

Again, no billing from the creditor. Claims only from Hunter Warfield but told on the phone that the creditor closed and recalled the file as a result of my complaint and now re-placed the file in my wife 's name. 

The original was as follows : Hunter Warfield is attempting to collect on move out charges which have never been billed to me by the creditor nor Hunter. Apartment rental scam We rented an apartment at XXXX XXXX XXXX, XXXX XXXX, Ca. from XX/XX/XXXX thru XX/XX/XXXX. In XXXX, I received a call from them and found out they sent a collection letter to my XXXX year old mother 's address. XXXX has claimed damages to the apartment in the amount of {$620.00}. As the caller began to read off the damages, I referred him to the move-in sheet where the alleged damage was noted at move-in. He stated that he had better contact them and see about an adjustment. I've heard nothing from XXXX XXXX XXXX, XXXX XXXX, nor Hunter Warfield except a notification from my credit watch service that they had reported the collection to the credit reporting agencies. I faxed a letter to XXXX XXXX and have had no response. Today, XX/XX/XXXX I received another call from Hunter Warfield. The caller told me I now owe {$620.00}. He stated that Hunter 's customer service department verified and adjusted the balance due. They adfjusted the items on the move-in sheet and now I owe more? Why am I dealing with a third party only. If XXXX states I owe anything, I am entitled to a clear detailed statement from them. He then stated that that Hunter sent me a statement. I advised him that I have received nothing. They had a wrong address months ago and apparently the debt isn't even worth the XXXX cents to XXXX to obtain an address correction from the USPS. Or, the item could have been sent to my address at XXXX XXXX XXXX and it would have been forwarded to me. I receive a daily email from the USPS with every mail piece being forwarded. When I asked the caller from Hunter what address did they send their statement to, he hung up. I have 703 emails from XXXX XXXX XXXX, none requesting any monies. XXXX XXXX XXXX has 2 valid phone numbers, were given our new address when our keys were returned. Why am I dealing through this third party to begin with. If XXXX XXXX XXXX wants to charge me for something they should bill me directly. I have friends who have moved out of the building who have had the same experience. I believe this is a scam since you don't hear from XXXX directly. Libel. fraud. 

Please see attached documentation to see the rest of the dispute and result.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation