Consumer complaint received 2021-11-09
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Problem while selling or giving up the vehicle

Complaint:
I leased a new XXXX XXXX XXXX XXXX XXXX  XXXX from my local Infinity dealer ( XXXX XXXX  - XXXX Florida ) in early XX/XX/XXXX on a ( 36 ) month term. The name of the salesperson is XXXX XXXX. Everything has been fine with the lease which is through NISSAN MOTOR ACCEPTANCE CORPORATION in Texas. I advised the dealership when I was purchasing the vehicle that I do tend to switch vehicles quite often and if it would be a problem if the vehicle would be traded in at a different retailer ( non-Infinity ) which they confirmed along with XXXX XXXX the sales consultant. The lease document that I signed does not clearly state that the vehicle MUST be returned for payoff of early lease termination directly to NMAC. Shortly after I leased the vehicle, in late XX/XX/XXXX according to another CFPB complaint ( which is attached ), NMAC " changed the rules '' by their own admission, failed to notify me of this change of rules, and no longer accepts " third-party '' checks from non-Infinity retailers. 

In XXXX of this year, XXXX, I started to receive incessant calls from my local Infinity dealership ( XXXX ) about " special offers '' if I returned the vehicle early to them. Sometimes the calls would be daily in a predatory manner to both myself and my mother who is also on the lease. I wasn't planning to return the vehicle early but the agent that kept calling me was telling me that the discounts would be HUGE if I came in and explored the returned options. I went ahead and came to the dealership in early XX/XX/XXXX, I was greeted by the same person who leased the car to me originally, XXXX XXXX. While they provided me with a " good discount '' on terminating the lease early ( - {$2100.00} ), the car they were trying to sell me ( a XXXX ) had been marked up over {$8000.00} from the window sticker MSRP to which they cited a " shortage '' of vehicles driving the price up. I rejected the deal and left the dealership. 

On XX/XX/XXXX, I visited the local XXXX dealership ( XXXX XXXX ) where I liked a tremendous deal they gave me on a XXXX XXXX model. They were very gracious with their offer and we went on the NMAC website and printed out a " deceptive '' payoff quote for my XXXX Infinity XXXX which I am attaching to this complaint. The system even asks you if this is a " dealer assisted '' trade in payoff quote and does not say anywhere that the quote is for a Infinity Assisted Trade Off quote. I went ahead and traded in the XXXX along with a XXXX XXXX to downsize to ( 1 ) vehicle given the conditions of the pandemic and high cost of fuel. 

On XX/XX/XXXX, XXXX XXXX confirmed they sent both checks for payoff to XXXX XXXX, and NMAC. XXXX XXXX  cleared my payoff for the XXXX on the XXXX, on the XXXX apparently NMAC rejected the check from XXXX XXXX and the status of the check as of this complaint is unknown. I contacted NMAC today, XX/XX/XXXX only to be told that I needed to make ( 2 ) payments, that my payoff check from XXXX XXXX was rejected, and that I would have to resolve the issue with XXXX XXXX and the Infinity dealership. This is 11 days after they rejected the check and I have not been advised of such rejection. 

This " change of rules '' by NMAC is " predatory '' in nature as it forces the consumer to go back to them, and only them, accept whatever deal they want to give you and has anti-trust built into it. Totally unfair to consumers since at the end of the day they are getting paid off and I dont need to do business with them in the future as a condition of ending my lease with NMAC . This was not what was advised to me by XXXX XXXX  when I accepted the vehicle and they changed the rules after I had the vehicle in my possession and under contract.

Company response to consumer: Closed with explanation