Consumer complaint received 2018-04-07
Company: Rocket Mortgage, LLC
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
This complaint is against XXXX XXXX NMLS # XXXX with Quicken Loans Toll Free : ( XXXX ) XXXX ext. XXXX. On Tuesday, XX/XX/XXXX, I spoke with Director of Finance XXXX XXXX via phone and text. The loan officer XXXX XXXX I had previously worked with was out of the office. XXXX had previously advised me that if I could show more income possibly through a co-borrower then I could possibly get approved for the loan of $ XXXX for a home. XXXX had told me weeks ago, my DTI was approximately 55 %. My mother agreed to co-sign. XXXX confirmed a time for us to call her on a conference call. We called my mother on conference call and XXXX entered the information. XXXX demeanor was as if he purposely did not want to get me qualified based on race. For example, I kept explaining to him about my mother being an authorized user on the XXXX XXXX account, his reply was as if I was not being truthful. Next, he asks me again about liquid funds and the down payment. I inquired about Down Payment assistance programs in Tennessee ( XXXX had already told me they work with or were aware of different programs and could provide information for them ). XXXX says abruptly he did not have any information on down payment assistance and continue to badger me about where I was going to get the money from. I replied Down Payment assistance funds could be 100 % gifted and he confirmed with a snarling statement As long as you can show documentation then he repeated it as if I was some 2X criminal. I replied Everything has to be documented in Mortgage and showing proof was not the issue. XXXX had never badgered me about where I was getting the funds from. XXXX also asked me about if I ever planned on paying back my student loans. ( He never suggested or recommended I contact the student loan department to set up a repayment plan so they would not have to use 1 % of my total loan debt which skewed my DTI tremendously. XXXX also tells me my DTI is still 55 % after adding my mothers income. Really? ) I could tell the conversation was taking a turn for the worse and could sense this was racially motivated. My first name XXXX is an XXXX or XXXX XXXX   name and I knew all the negative and unwilling to help treatment was revolving around this. XXXX would have been more willing to help if I was XXXX. He would have tried to offer suggestions and recommendations ( even though I know he could not actually TELL me what to do ) to help get me approved. The down payment is only 3.5 % ( which at most would be XXXX ). I could easily have that gifted or use the small amount in my retirement account toward down payment. It was not like I am buying a $ XXXX home. I asked XXXX how much a payment would be on a $ XXXX home and he replied roughly with taxes and insurance, it would be {$700.00} ( a few dollars ). I have paid $ XXXX or more in rent for the past almost 10 years with a clean rental history. Why were compensating factors not considered? As a MLO ; why did XXXX not send this to the underwriter to at least look at? If my credit report/rental history is clean and current with me paying $ XXXX per month in rent, why would I not be able to afford a {$700.00} Mortgage payment? XXXX did not take this into consideration because he wanted to intentionally not approve my loan based on race. After I spoke to Customer Relations at XXXX, I receive an email from XXXX the next day which tells me to review all of the customers compliments and reviews of peoples hes helped get approved. Approximately 99 % were XXXX  people. I was very insulted. I am curious for CFPB to investigate the ratio of XXXX  to XXXX XXXX approved for loans in his portfolio and at Quicken Loans. 


I work very hard in my professional career, community, and church. I successfully completed XXXX XXXX a few years ago. I completed college within 4 years ( right on time ) after high school. I am not upset about the denial but the actual treatment from this person. I am appalled I was treated by a XXXX   male with a superiority complex as if I was a criminal on the streets. XXXX acted as if I was getting drug money from under my bed and could not show documentation. It is insulting. My parents experienced segregation and went through a lot of racially motived things during their error of being professionals and purchasing their homes and other real estate. They were not afforded the opportunity to pursue a fair education and higher education. I am disgusted how I was treated and XXXX  unwillingness to help. I do want this file investigated for disparate impact/treatment and overt discrimination. I want XXXX and his company also investigated for possible redlining. I want all of his calls and communication thoroughly investigated to confirm if he offered support, help or recommendations to XXXX buyers that he did not offer me. Thanks for prompt your attention to this matter.

Company response to consumer: Closed with explanation