Consumer complaint received 2018-02-03
Company: Diversified Consultants, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
The beginning : In XX/XX/2017, I was offered by XXXX XXXX XXXX store a XXXX XXXX XXXX  with a discount if I buy a combo package of internet XXXX XXXX and TV CHANNELS, after a little presentation of the benefits of this internet and the price of this promotion, I signed the agreement. 
DELIVERY AND INSTALLATION : At signature, I received the device itself and a schedule date for the installation,. On the installation date XXXX XXXX XXXX, employees came to my house and preceded with the installation, which just a portion of it was completed,. After asking XXXX XXXX to disconnect internet services ; Next day we realised that internet was not working, many calls later a manager of XXXX XXXX XXXX informed us that an issue on driveway made them delay the installation, but it was to be fixed on the same week. 
COMPLAINS : After a month waiting for the installation we called XXXX XXXX XXXX again to check status of the installation and another promise was made, Many XXXX XXXX XXXX technitians showed up on the following two months and nothing was resolved., We hired XXXX XXXX  as our internet provider again, XXXX XXXX was never installed. 
By XX/XX/XXXX a bill from XXXX XXXX arrived, and I informed XXXX XXXX XXXX that I had no intention to keep half of the deal and made clear that my initial interest in switch providers was just because of the possible quality of the internet and price. By XX/XX/XXXX a DIVERSIFIED collection agency called trying to collect a XXXX XXXX XXXX debt. I contacted XXXX XXXX XXXX they couldn't find any past due balance, they transferred me to XXXX depto, XXXX XXXX, and finally after weeks trying to figure this out on XX/XX/XXXX a XXXX XXXX XXXX associate with good intention to help, explained to me how this debt was generated and how to proceed with it in order to have it resolved, I followed his instructions and I made a payment of {$160.00} to close the account and to have my name removed from the DIVERSIFIED collection agency. XX/XX/XXXX I received another call from DIVERSIFIED, And they threatened me, informing that they had not receive any payment confirmation from XXXX XXXX XXXX and they demand the payment, Now not just {$160.00}, but {$780.00},. I spend 14 hours on the phone trying untangled this situation with XXXX XXXX XXXX and another promise was made ; XXXX XXXX XXXX promised to removed my name from debt collector and credit bureaus XXXX XXXX XXXX failed , again. 
I called the debt collector agency DIVERSIFIED to offer them a receipt of my payment with XXXX XXXX XXXX and to request removal of the negative information on my credit and they informed they have no power to clean my name but XXXX XXXX XXXX, I called XXXX XXXX XXXX they said they have no power to remove the wrongful negative information but DIVERSIFIED ; in this back and forth situation I spent another 40 hours with no positive results, my credit score dropped consistently due this collection factor hurting my financials in many different ways.

Company response to consumer: Closed with non-monetary relief