Consumer complaint received 2023-01-20
Company: WELLS FARGO & COMPANY
State: NC
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I have a FHA loan through Wells Fargo. I've requested a couple of deferments during a separation, XXXX and during COVID XXXX & XXXX. I was understood the agreement offered by the home preservation team with Wells Fargo defer my payment of put to the end/back of my loan. Instead the payments that were supposed to be added to the back of my loan were added as a second Mortgage with a different servicer. I feel like I mislead even when asking several times if it cause me to have a second Mortage and was told no. This Covid-19 Crisis Plan went through Wells Fargo and XXXX ( servicer I just learned about ). I applied for a HELOC and was made aware through the title search. The payoff never showed that I owed this large amount. I was told I was getting a loan modification with a lower interest rate. I learned through XXXX that I had a 2nd mortgage against my home for greater than {$45000.00}, which I had to pay in order to get the HELOC to do repair to my home. The payoff with Wells Fargo is currently {$140000.00}. I purchased my home for {$200000.00} 11 years ago and never missed a payment until I was told I had to miss the payment in order to qualify for assistance during COVID. How could this be? Now I'm paying {$45000.00} 2nd mortgage off through a HELOC ( not being able to complete all my home repairs and pay other debts and my current mortgage with Wells Fargo. I'm back at square one. I believe Wells Fargo has overcharged me and the partial claims amount exceed the actual amount of payments as well as blatantly mislead me about the Covid assistance, loan modification. I don't have the equity I thought I had to complete home repairs and pay debts I am deeply in- having to pay a 2nd mortgage is causing me a greater hardship. I owe more now from carrying a 2nd mortage of money they stole from me on top of my paying my own taxes and homeowners insurance shortages- my mortgage payment has increased due to the escrow shortage. I feel deceived by Wells Fargo with this supposedly forbarence, loan modification to a actual excessive 2nd mortgage on my home with interest and that is my money. I had been follwing this class action since the beginning and have been asking to be listed amongst the other injured parties and I had heard nothing back from the Class Action Lawsuit team- can you please assist me? I need help with getting a return of my funds. if your willing to help some people but not willing to add me. I am still underwater with my home and and in more debt with my attempt to use my home equity and having to pay {$45000.00}. I appreciate any and all help I can get with regards to this matter. Thank you for you assistance and consideration. 

Wells Fargo Account XXXXXXXX XXXX  Case # XXXX / Transactions Transactions Date Description Principal Amount XX/XX/XXXX Multiple Partial Claim XXXX {$4300.00} XX/XX/XXXX Multiple Partial Claim 2nd {$15000.00} XX/XX/XXXX Loan Setup - Principal Balance {$25000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation