Consumer complaint received 2021-10-14
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/21 us bank XXXX XXXX XXXX branch manager of XXXX XXXX night I had stopped by US banks ATM machine and attempted to deposit cash into my bank account. After deposit the ATM machine did not credit my account nor give me back my cash. Instead it issued receipt and told me to call a number in regards to my issues. Upon calling said number I reached XXXX branch manager of store XXXX. XXXX was Extremely unhelpful he was bias from the start of the call. He wouldnt listen to my complaints and concerns he showed no compassion nor degree of wanting to solve the problem at hand. He argued with me and I had a number of times threaten to close my account at which times I would remind him that you can not be in your personal bias and then get mad at the customer for letting me see how you came out of your professionalism and now letting your personal hangups dictate the way you were. There was no reason for him to threaten to close my account I simply needed him to do his job and help me out.He wanted to argue and did so with me for over an hour before allowing my request to be submitted. After he said he submitted my request for investigation. I called back the next day to check in with my account and was told by that agent over the phone that Monday was a holiday and I probably would not be a progress made into the investigation. So there next Tuesday I went to my local bank branch the same one with the broken ATM and asked if there was anything that I can do or need to be done she said no call the number on the receipt. I again went home call the number on the receipt asked of woman on the phone if there was anything US Bank do to alleviate any of my stress and anxiety due to my money not being available yet I have bills to pay this week. The woman and I talked for over 45 minutes where she attempted to call the US name bank branch again and ask the bank why there was no immediate Solutions for the problem at hand. Turns out there was nothing that could be done but she then told me that she could put in another paper to experience process thank you so much and have a nice day that was the end of that car. Fast for Thursday I called back to check in on the investigation only to find out that my account has been forced to close by branch manager on Wednesday due to a conflict that we had on Monday, XX/XX/XXXX. There are a couple of things wrong with this because again the young man has no grounds to terminate my account during the call but she still wanted to do but there was no grounds he threaten me in the car XXXX and XXXX XXXX times that he wanted to close my account and couldnt do it for me to call but he has no grounds now come to find out that he so wholeheartedly vindictive and malicious he wanted to attack and a customer Who was only seeking some help with a problem incurred by the bank. So now not only am I out of my cash money from this ATM I am targeted by a bank employee who Is racially biased against XXXX-American sounding customers. This is totally unacceptable and inappropriate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation