Consumer complaint received 2019-10-30
Company: Paypal Holdings, Inc
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Paypal has and still is allowing a woman claiming to be XXXX, an online, " legal, and authorized company '' and store for designer items. ( Hence the fake harrasment letter from a fake lawyer, no law firm, types just like that woman I once thought was a sincere worthwhile individual ). 
I've repeatedly called, sent emails, sent evidence and begged for help. A woman, who said her name was XXXX has stolen {$15000.00} ( final total ) between XXXX of us, myself for $ XXXX alone. Since, the victims have been attempting to leave feedback on her pages and even XXXX hasn't shut her down! I've reported to everything I can think of and filed a police report. PayPal continuously claimed they investigated and so far on top of the almost XXXX I've paid to my friends and PayPal has taken, I'm negative almost {$9000.00} for disputes. The sad part is that almost $ XXXX was sent with the worthless transferwise company and I filed disputes for 4 transactions PayPal was used to send her money and they closed them in her favor?! 
First, I received NOTHING, no products, no items, and of course my friends didn't either, hence why I'm being held liable for my friends orders too! These were payments, as I notated names on the memos but it only allowa so many characters. The person was a Merchant and identified as so, using their service to scam and steal from people. This money was not only my own, but also my friends. So, while he time I called since XX/XX/19 when I figured out she was a fraud, they did nothing. It took my friends to file chargebacks with their credit card companies and banks to get their attention. That's when they tried to tear into my own life and instead of saying no, go after the fraud just as my friends have desperately tried to tell them, I answered each and ever question. I uploaded every single thing they wanted. I tried everything to get justice for myself and my friends. I've lost everything, every single XXXX stolen, that piece of garbage got away with! PayPal enabled and continues to enable her to steal from innocent people. I've still repeatedly sent screen shots that my friends send me to show she's still using their service. They don't care. I know they don't because a man named XXXX wasted my time one day and told me to file chargebacks with my bank for two payments with their service and that he would review my account ever Thursday to make sure some XXXX didn't mess up my long-standing 12 year account with them because they don't read. I've yet to hear back from XXXX and it's been over 2 weeks. Worse, XXXX XXXX XXXX XXXX is a terrible bank. They didn't listen to the fraud, they pretended to scan in copies of all my evidence and the invoices and even the facts I thought I knew about XXXX XXXX and her company but the 3rd time I went in ... .there was nothing on my account. 4th time I came in I was following the chargebacks that PayPal told me to do I left after I handed the teller paperwork and he said he would take care of it. a week later I still heard nothing from them so I called again, this would have been second time, and they said that they were still working on it. I finally receive a call back and they said there is nothing that they could do that they we're called some sort of XXXX something and that I need to pay better attention when I'm buying online I hung up on the phone it was that or cry and scream at her. got a letter in the mail sent it to PayPal and all it said was that it wasn't to pay for products which if they called PayPal they would have told them that it was and hopefully explain the situation but no no one wants to help victims they just want to enable the scam artist to still XXXX of XXXX of dollars from who knows how many people. 
Irregardless, those payments were for items, that we're never received and the money just stolen. She's still online and doing it. We've noticed she finally stopped putting transferwise as a payment option. I wonder just how many people got fooled into using PayPal and their service, of which continue to enable her to steal? Not to mention the clause she re-iterated about how buyers have protection using these services since she's a merchant. I'm a victim of fraud, numerous people are victim to this very good scam artist. Do we even know if that's her name?! She took advantage and manipulated so many individuals, my friends, random strangers, and got them and myself to do, act, pay, or other actions of which allowed this criminal to steal, cheat, or do wrong to good people. 
.. Rather than, asking me for more evidence and saving 5 people from being victims or better the numerous people when they " investigated '', they chose to ignore me and not even bother to tell me what was going on, how I could help and if there were options! They seem to know policy or I'd hoped they did, the least they could have done was pointed me in a direction for help! 

This company after 12 years treated me like I was the fraud, they dug me into the ground with their attacks and lack of communication. They showed no decency in their continous, stressful and exhausting demands. They have no respect for the people they claim to sympathize for. Better yet, the money you make enabling criminals and HOLDING money in an account, providing debit cards, line of credits and more. My history dictates my good standing. It should not get confused with this case nor should I be continously harassed by you all for the same info over and over, when you've all agreed it was a fraud scam. 
I'm not going to keep making myself sick, calling over and over and answering repteateded accusations. What makes you think I can pay any of the money back when I've provided you proof it all went to the crook? Noone cared about the victims. Amazing because the woman always claimed to have breached her limits and that's what forced me to use worthless transferwise too. 
The worst consumed protection, along with XXXX and XXXX XXXX XXXX XXXX. Funny because my friends had no trouble filing chargebacks and disputes. I guess I'm the biggest victim of all ... yeah I got fooled and I pray one day these companies get their moment and get treated the same way I have! 
I have sooooo many pictures and messages. Everyone is trying to Cooperate, to provide evidence and continously still. Just ask. You could have everything you need to take this person down and prevent further victims ... ..but you ignored them ... wouldn't even listen to them ND worse make them forfeit money because they were told to file chargebacks with their banks and you refused to work with them. Shame on you!!!

Company response to consumer: Closed with explanation