Consumer complaint received 2017-07-12
Company: The Receivable Management Services LLC
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was already discharged in bankruptcy and is no longer owed

Complaint:
Hi : Little bit long story but i try to keep it in short. So basically my case involves : XXXX XXXX, XXXX and a debt collection agency called the receivable management services corporation. XXXX began since around XX/XX/XXXX. I tried to book a flight schedule from XXXX XXXX to XXXX on XXXX. It cost {$1000.00}, I booked this flight around XXXX, but then i realized that i had a schedule conflicts so that i had to change a flight. I decided to cancel the flight, so I 'm sure i cancelled my flight around 3 hours later. According to XXXX policy, customer should get full refund if cancelled within 24 hours. I 've done same thing before so i thought i have nothing to worry. But this time was little bit strange, because couple weeks later, i believe it was in XX/XX/XXXX, when I checked my XXXX XXXX  account, ( I booked this flight my XXXX credit card ). I still see the record on my statement and it means i still have not receive my refund which is {$1000.00}. So i decided to call XXXX customer support and ask them what happen. After i have spoke to a rep, she told me she will help to me dispute my case but i need to provided some evidences. So i gave her my provement, after couple days, i received a phone call from XXXX, the rep told me that my case has been disputed, and then when i double checked my online bank account, i do see i have received the refund, at this point i thought this case is over. But until recently, I think it was around in XX/XX/XXXX. I have been bothered by a company called RMS ( the receivable management services Crop. ) they called me almost every single day and i also received a letter by them. They told me that i owned {$300.00} of debt. When i first noticed by them, i had no clue what this {$300.00} for, so i asked them, they told me it was because XXXX gave out my personal info to them and ask them to collect debt from me. After then i contacted XXXX by calling and sending email ask them about my case, all of the answer I received from XXXX were none of their customer rep could identify about this {$300.00}, and they told me they would never ever gave out personal info to any company, they also had no relation with RMS. So i was confused, I also went to XXXX XXXX, let the manager checked my bank account, the manager told me my account is clean and i do not own them anything. XXXX also do not corporate with RMS. So i believe it was a scam and i have no idea how to they have my personal info. Because they are kept calling me and ask me paying the debt over the phone, i felt i really bothered by them. Even today, i called XXXX, and ask them to check my credit report to see if theres anything related a company called RMS, the XXXX rep told me there 's nothing has related wi
th RMS on my account. Thanks for helping me, Best,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief