Consumer complaint received 2019-02-14
Company: Direct Recovery Services, LLC
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XXXX XXXX XXXX XXXX called me on my work number by way of a robo call ( XXXX ), that left me a number ( XXXX ) to call back, and an account number and zip code. When I called back the person who immediately answered the phone did not state their name or the name of the company, she immediately said, thank you for holding. This was a cause for concern for me as usually when a call is answered at a business, the person answering the phone states the name of the business and their name, not thank you for holding especially when you were never on hold and had just dialed straight through. I asked the person who answered the call who they were and what was the nature of the call, she immediately asked me if the last 4 of my social was XXXX and if my date of birth was XXXX. I asked again who she was and the nature of the call and she refused to tell me who they were or the purpose of the call because I would not verify the last 4 of my social and date of birth. I explained to the person that I was not doing any of that and again asked who exactly this company was and what exactly the purpose of the call was regarding. Again the person stated that she was not able to do so unless I verified my personal information. I explained to the person that as far as I was concerned this could be a scam due to her lack of providing me the nature of the call, and more information regarding the company especially when this company was calling me at my place of employment with vague responses. The person yet again told me that she was not able to provide me any additional information without me first verifying my social security number and date of birth. My last statement to this person was that if in fact this was a personal business matter involving myself, that they needed to contact me on my personal cell number and not at my work number. The person asked me to verify my cell number to which my response was that if this was in fact anything dealing with me personally, and with them already utilizing my work number that they should obviously have my personal cell number. The person then stated that she would have my work number removed from their system. I've also attempted to visit the website that the robo call provided, however when utilizing the " account number '' provided by the robo call, the system is still asking that my information be verified without any indication what this is in regards to. For this reason I believe that this company is acting under false pretenses and could possibly be a scam to gain information from consumers. I have XXXX  both telephone numbers, neither of which show to belong to a company called Direct Recovery Services LLC. I have however discovered others who have complaints about this robo caller, but again nothing to show evidence that this is a legitimate business.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation