Consumer complaint received 2023-11-27
Company: Experian Information Solutions Inc.
State: IL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, IA XXXX Subject : Complaint regarding auto loan and credit reporting issues Dear Sir/Madam, I hope this letter finds you well. I am writing to file a formal complaint regarding a series of issues I have encountered with my auto loan and the subsequent negative reporting on my credit report. I seek your assistance in resolving these matters promptly. 

I had an auto loan with XXXXXXXX XXXX now XXXX XXXXXXXX XXXX, located in XXXX, LA. The loan was for a white XXXX XXXX XXXX, and my original monthly payments were set at {$450.00}, which included a balloon payment. However, the bank later increased my monthly payment to {$550.00} without prior notice or explanation. The loan closed around XXXX, although I was later informed that I still had a remaining balance, and the new payments would be around {$250.00}. I faithfully made these payments until XXXX. 

In XXXX, my mother, XXXX XXXX, who was a co-signer on the loan, filed for bankruptcy. XXXX XXXXXXXX XXXX and her attorney reached an agreement on the payment amounts through the bankruptcy proceedings. However, despite the account being under bankruptcy, the bank started reporting negative information on my credit reports since XXXX. I received documentation from the bank in XXXX acknowledging the inaccuracies in reporting, but the corrections have yet to be made. 

I have made numerous attempts to resolve this matter with the bank through various conversations with their representatives, but they seem to have difficulty understanding their credit reporting system. It is frustrating that they do not accept payments or offer any settlement options due to the account being under bankruptcy, yet they continue to report late payments to the credit bureaus. Moreover, I am alarmed to discover that these payments are allegedly being made towards a XXXXXXXX XXXX, which I have never signed for or agreed to pay for. If there is a signature on this loan agreement, it suggests fraudulent activity, and I kindly request a copy of this loan agreement for review. The only loan I signed up for was for a XXXX XXXX XXXX in XXXX, and that account has been closed and paid in full. 

I have been burdened with paying for an auto loan for the past 11 years, and this situation has had a profoundly negative impact on my credit for the last XXXX years. Therefore, I request immediate action to rectify this situation. Specifically, I kindly ask for the following : XXXX. Documentation containing my signature for the alleged XXXXXXXX XXXX 
XXXX. Removal of all negative reporting, starting from XXXX, from my credit reports. 
XXXX. Removal of my name from the unauthorized account associated with the XXXX XXXX 

I urge the consumer financial protection bureau to assist me in resolving this matter promptly. I would prefer to avoid seeking legal assistance to address this issue, as it is unfair and has caused me undue distress. 

Thank you for your attention to this matter. I have included copies of relevant documents, such as the correspondence with the bank from XXXX & XXXX, for your reference. If there are any additional documents or information required to investigate this complaint, please do not hesitate to contact me. 

I look forward to a prompt resolution and appreciate your assistance in rectifying this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation