Consumer complaint received 2020-04-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Following complaint is a follow up on XXXX, XXXX, XXXX, XXXX, XXXX. 

Today I went to the Bank of America branch in XXXX XXXX XXXX XXXX, CA XXXX and talked to the manager. She directed me to a person called Mr.XXXX 

I gave the cheque I deposited on Friday via mobile application, my driving licence, Debit card of the account that is in the process of being closed. 

I wanted to prove that the cheque was genuine and it was me who deposited it. I also explained why I transferred {$3000.00}, leaving the rest to compensate for the negative balance due to Auto Debit triggered by the Bankof America credit card department. 

They have put a hold on the {$3500.00} cheque amount for reasons that were not clear, despite me being there in person with the physical cheque in hand. They returned the cheque to me. 

They have given XXXX XXXX as the date when they will communicate how much they will return. 

I see that they are crediting {$940.00} that auto debit got out of my account. However, the credit card department must increase thebalance on the credit cardaccount by {$940.00}. I don't see that yet. 

They were also not willing to cancel the transfer I had scheduled yesterday for {$3000.00}. So my account is still in negative balance. I am unable to cancel the Transfer either because I don't see an option on website. 

Transaction history on checking account as of XX/XX/XXXX XXXX XXXX  : Processing Transaction layer DEBIT/HOLD ON XX/XX/XXXX activity type debit status type icon pending Processing. Select to mark activity type debit XXXX DEBIT/HOLD ON XX/XX/XXXX as Reconciled XXXX XXXX Hold Transaction layer PENDING DEBIT/HOLD ON XX/XX/XXXX activity type debit status type icon hold XXXX XXXX Processing Transaction layer PENDING CREDIT ON XX/XX/XXXX activity type credit status type icon pending Processing. Select to mark activity type credit XXXX PENDING CREDIT ON XX/XX/XXXX as Reconciled XXXX XXXX Processing Transaction layer PENDING CREDIT ON XX/XX/XXXX activity type credit status type icon pending Processing. Select to mark activity type credit XXXX PENDING CREDIT ON XX/XX/XXXX as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type transfer XXXX TRANSFER XXXX XXXX : XXXX XXXX Confirmation # XXXX activity type transfer status type icon insufficient Insufficient funds. Select to mark activity type transfer XXXX TRANSFER XXXX XXXX : XXXX XXXX Confirmation # XXXX as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type deposit XXXX BKOFAMERICA MOBILE XX/XX/XXXX XXXX DEPOSIT *MOBILE CA activity type deposit status type icon cleared Cleared. Select to mark activity type deposit XXXX BKOFAMERICA MOBILE XX/XX/XXXX XXXX DEPOSIT *MOBILE CA as Reconciled XXXX XXXX Statement as of XX/XX/XXXX ( view statements ) ==================== Transaction history on credit card account : XXXX Note no increment of {$940.00} ) Posting Date in chronological order sort by Description in alphabetical order Type Expand Type of transactions sort by Amount in ascending order Balance Expand transaction for Transaction date : Pending XXXX Credit Report Pending Expand transaction for Transaction date : Pending XXXX Credit Report Type Temporary Transactions {$15.00} {$1200.00} Expand transaction for Transaction date : XX/XX/XXXX Monthly donation to the XXXX CA XX/XX/XXXX Expand transaction for Transaction date : XX/XX/XXXX Monthly donation to the XXXX CA Type Purchases {$3.00} {$1200.00} Beginning balance as of XX/XX/XXXX {$1200.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief