Consumer complaint received 2022-02-08
Company: Lending Club Corp
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I requested a personal loan from Lending Club Bank on XX/XX/2022 in the amount of {$30000.00}, loan # XXXX, after careful review of the loan terms and interest rate I decided to cancel the loan request. I contacted Lending Club bank and was told that I had 30 days from the day the loan was approved to return the funds back without penalties of fees, the amount that I needed to send back was {$28000.00} because {$1800.00} was loan origination fees and since I was canceling I was not going to be responsible for that amount. 

I was told that the funds were already send to the financial institution and I needed to wait till the funds posted and then send back the {$28000.00}. 

I immediately contacted XXXX  and they reversed the ACH transaction that posted to my savings account on XXXX XXXX in the amount of {$10000.00}, since the remaining balance was spread into three different accounts XXXX  required a 10 day before they can reverse the payments back to the credit cards and the loan and then transfer the funds to the checking account to be able to send it back to Lending Club and on XX/XX/2022 XXXX  posted the funds. 

XXXX send the funds that posted to the Savings account on XX/XX/2022 return trace number XXXX. 

{$10000.00} posted to my savings account with XXXX XXXX XXXX XXXX ( NFCU ) {$13000.00} posted to XXXX XXXX Cash Rewards Card, {$1900.00} posted towards XXXX XXXX XXXX and {$3000.00} posted to a personal loan with have with XXXX. 

The issue that I am having with Lending Club Bank is denying receiving the {$10000.00}, I addition they are telling me that the funds have to be available in the accounts it was posted to so they can then do an ACH withdrawal, I have advise then via phone and numerous email that the {$10000.00} posted to a savings account and is a non-transactional account so the remaining balance of {$18000.00} will need to be withdrawn from the checking account still with the same financial institution XXXX, I was told they can not update the account information over the phone that I needed to login to my account and make the update, the issue is that for the past 3 weeks I have not been able to update the information due to an error message. 

Lending Club Bank was notified via emails with print screen and calls and the issue still not corrected. 

I need them to cancel the loan, confirmed that in deed they did receive the funds and credit the account in the amount of {$10000.00} that was send directly from my bank to them and proceed to withdraw the remaining balance of {$18000.00} from my checking account. 

I also requested to speak with a spanish speaking representative and I was told and I quote " this is an english speaking company '' when I call with a XXXX representative on the line on our behalf they told us they can not have 3rd party 's on the line, I ask them to speak with my wife that they have my permission to do so and I was told since she's not on the loan they can not speak with me either. 

I am getting the round around with this company, they put me on hold for hours at a time and then disconnect my call, I have ask to speak with a supervisor and they place the call on hold and then disconnect. I believe Lending Club Bank is not acting in good faith, instead with malice and misleading information due to the fact that I have been treated extremely poorly by them, I believe is because I am XXXX and been discriminated due to the language barrier. 

They are yet to reply to any of my emails. 

I need Lending Club Bank to account for the {$10000.00} immediately. 

Thank you in advance for your assistance in this urgent matter, please note the deadline to be able to cancel this loan is XX/XX/2022. 

XXXX XXXX XXXX XXXX or XXXX

Company response to consumer: Closed with explanation