Consumer complaint received 2017-08-02
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I originally submitted a complaint ( # XXXX ; see below ) regarding my XXXXt Visa Card through Chase Bank on XX/XX/XXXX. The complaint was closed as I received what I thought was an adequate resolution to my complain. I received a response from the Chase Executive Office ( see attachment ) dated XX/XX/XXXX stating they would honor my request to add the XXXX bonus miles to my account and waive repaying the {$200.00} account credit in the interest of good customer service. Furthermore, the letter stated that the XXXX points were issued to my account on XX/XX/XXXX and would show up on the following statement which would have been XX/XX/XXXX. They were not added to that statement nor the most recent statement on XX/XX/XXXX. I called and left messages for XXXX XXXX at ( XXXX at ext.XXXX, the number listed on the correspondence letter ) on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to inquire about the XXXX points and have not received a return call from him nor any further correspondence.
Below is the original Complaint ( # XXXX ) filed with CFPB on XX/XX/XXXX : The credit card I am submitting a complaint about is my XXXXt Rapid Rewards Visa administered through Chase Bank. I applied for the visa card in XXXX 2017 under the promotional offer of XXXX rapid reward points for spending {$1000.00} within the first three months of receiving the visa card. I fulfilled this contingency. After noticing I had not received the points, I contacted the XXXX Rapid Rewards program to inquire about the points. They referred me to Chase since they administer the Rapid Rewards Visa. On XX/XX/XXXX I contacted Chase to inquire about the points. I was told by the Customer Service Representative that the promotional offer listed on my account was for XXXX rapid reward points and a {$200.00} statement credit. I explained to the her that I signed up for the XXXX points promotional offer through the link posted on the XXXX XXXX  page. She then stated they would change it back to the XXXX points promotional offer and that they would have to bill my visa card for the {$200.00} statement credit they had given me and would then give me XXXX points since they had already given me XXXX points. I agreed and stated I understood this. She stated I would receive a letter outlining this information in 2-3 weeks and the points would be added to my account within 2-3 weeks. After I did not receive the points or the letter, I contacted Chase again on XX/XX/XXXX and was told I would receive the letter as it was recently mailed. I received a letter from Chase bank dated XX/XX/XXXX on XX/XX/XXXX informing me that I signed up for the {$200.00} statement credit and the XXXX points promotional offer and that since it was beyond 90 days of opening my account, no changes could be made. I called Chase on XX/XX/XXXX and asked to speak with a supervisor. I spoke with XXXX, the supervisor on duty, and explained to him what had transpired and explained to him my issues. 1 ) I signed up for the XXXX points promotion through the link on the XXXX XXXX and not the XXXX  points promotion. 2 ) The representative I spoke with on XX/XX/XXXX assured me the changes would be made. 3 ) I had no way of knowing there was a 90 day expiration for changing promotions because I was not aware that I had received the incorrect promotional offer until I called Chase on XX/XX/XXXX. He stated Chase would not make a change to the promotional offer I received. I informed him I suspected they are engaging in bait and switch tactics and that I would be filing a complaint with CFPB.

Company response to consumer: Closed with explanation