Consumer complaint received 2022-01-19
Company: Shellpoint Partners, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
CARES ACT VIOLATION from Shellpoint. Credit Report Errors. 
Shellpoint submit WRONG CODE AC ( Late - Partial Payment per Arrangement ) to Credit Bureaus for Account # XXXX ( XXXX XXXX ) protected by CARES ACT during COVID 19 under FORBEARANCE and ACCOMODATIONS ( XXXX XXXX and XXXX XXXX XXXX with Shellpoint Mortgage Company ). This was wrong since my account should be CURRENT or XXXX code. 
My account was " CURRENT '' in XX/XX/XXXX BEFORE Forbearance. My forbearance started from XX/XX/XXXX and ended XX/XX/XXXX. Shellpoint offered me 4 equal options for ACCOMODATIONS. Within 30 days window after forbearance ends, on XX/XX/XXXX and XX/XX/XXXX, I reached out to Shellpoint and we both met an agreement on LOAN MODIFICATION ( My account is still " CURRENT '' at that point since it was covered by CARES ACT ). Shellpoint said that their paperwork takes time, so although we reached to an agreement, I must follow Shellpoint instructions to make trial payments on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I paid all 3 trial payments in advance, 1 payment on XX/XX/XXXX and 2 payments on XX/XX/XXXX. 
Shellpoint reported me code " XXXX '' -LATE - Partial payment per arrangement '' for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and still continue to delay the paperwork until today XX/XX/XXXX, and told me that they would continue reporting me " LATE '' until they can take time to finish paperwork (??? ) and they don't know when. They said if I would want to report " CURRENT '' in my account for XX/XX/XXXX, I must pay the entire lumpsum amount, $ XXXX which was the lumpsum of outstanding balance during forbearance. This totally goes against CARES ACT and contradicting to CARES ACT in which the government offered home owners 4 options equally so home owners don't have to pay the lumpsum all at once. Looks like Shellpoint tried to delay the documents while continued ruining home owners ' credit scores so home owners ' life will be ruined and home owners will have to borrow hard money loans to pay Shellpoint the lumpsum to stop the lie to credit bureaus from Shellpoint. I don't know what else I can tell you as I already lost 10 pounds due to the stress that this situation caused. 
I sent my complaint to Shellpoint from XX/XX/XXXX, and today is XX/XX/XXXX. 42 days in total and 12 days pass due after the 30 days window that Shellpoint should resolve my issues. They refused to do anything. 
Today is XX/XX/XXXX and all my paperwork was still not yet done by Shellpoint. Per my research on a lot of guidelines from CFPB and XXXX XXXX  and XXXX, since my account was " CURRENT '' before FORBEARANCE, and I got into " ACCOMODATIONS '' immediately ( within 30 days after FORBEARANCE ), my account should be " CURRENT '' or at least " XXXX XXXX' ( Payment per Agreement ) which was a new code for Covid 19 situation to replace " XXXX '' and does not impact my credit. Looks like " CURRENT '' is better to use for my case as per CFPB guidelines on your websites. 

The bottom line is that I did not do anything wrong. I followed exactly CARES ACT and SHELLPOINT 's instructions. FOBEARANCE and ACCOMODATIONS are programs from the government to help home owners. Why was I penalized by Shellpoint and my credits got hit and my life was ruined by Shellpoint? 

PLEASE HELP ME!!! I am begging everyone who read my message as Shellpoint refused to correct their mistakes and do anything. Instead, they continue to delay the process due to " 3rd party '' they hire to handle documents and continue reporting " LATE '' status on my credit reports. This is still a going on situation without the END DATE and I can't do anything. I already paid all trial payments in advance. What else I can do???? 

Look forward to hearing from you. Please help me! 

XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation