Consumer complaint received 2023-01-27
Company: LD Holdings Group, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XXXX XXXX XXXX we bought our house and financed it with XXXX XXXX At that XXXX XXXX XXXX was taking {$600.00} out for escrow taxes. Refer to copy. In XXXX XXXX XXXX we refinanced with loan depot. At that time, our home re appraised for {$500000.00} which made our property taxes go to {$5900.00}. They gave us a payment amount for the refinance would be XXXX, which was a payment we could afford, and be comfortable with or we would not have gotten the loan. 
On XX/XX/XXXX refer to attachment a and b loan depot stated that {$360.00} escrow would be sufficient. We told them that it should be much higher due to supplemental taxes and appraisal. They stated that this did not matter and once again {$360.00} would be sufficient. We sent them our old mortgage statement tax statements we asked several times for them to be sure. 
In XXXX XXXX XXXX loan depot our statement indicated that our escrow account was {$3000.00} dollars short. We called them and they stated do not worry we will catch up. Refer to attachment c. At this time, we had put an additional {$90.00} per month towards principal and interest when we set up our automatic payment at the start of our loan and asked them to now put that towards taxes because we just felt uneasy now they said no problem they would make that change. 
Now in XXXX XXXX XXXX they sent us a letter indicating that our escrow account is now {$7000.00} short with payment options. At that time, we called loan depot and transferred to XXXX XXXX who told us that we would only have to pay {$1600.00} over three years to bring our escrow balance to where it needed to be it was an additional {$180.00} per month also, they had never changed the {$90.00} a month to go to taxes. He had his employee XXXX call us to set the payment up. XXXX contacted us and stated that we could revise the new payment now in XXXX since the new payment would not take place until XXXX. 

We called loan depot in XXXX to set up our new payment and were told that our new payment would be {$1900.00} approximately {$450.00} more that our regular payment. We told the representative that this was not the agreement we had worked out with XXXX. They stated that there was nothing we could do. As I indicated before we would not have got the loan at the payment of {$1900.00}. We were given false information by loan depot on the payment, which could cause us to lose our home. 

We once again called XXXX who set up the new {$1600.00} dollar payment and he would not return our call. We then called XXXX who informed us that our new payment was {$1900.00} for 3 years which was not what we agreed to in XXXX. He could not tell us why it changed so much just that our escrow fees had changed. We informed him that when we got this loan in XXXX of XXXX, we tried to tell the company, while we had the money, that we should be paying more for escrow they informed us that the {$360.00} was enough. 
I then contacted XXXX from XXXX XXXX XXXX XXXX he informed me that after the new loan with Loan Depot and the appraisal of {$50000.00} our taxes almost doubled from {$3400.00} to {$5900.00}. He did not know why loan depot did not catch this and correct the problem at that time. 
We tried to do the right thing back in XXXX, but loan depot stated we would be ok. Now in these trying times that are raising our mortgage more than {$450.00} dollars for 3 years. This is a crucial mistake on there end and could make us lose our home. I want someone to be held accountable and I do not want this to happen to anyone else. We feel we were given false information to accept the loan because we were very clear about the amounts we could afford if given proper information at the time we then had the option to say yes we want to move forward or no we cant afford this. 
Loan depot is calling us back this week with their investigation on why this happened. Hopefully they wont change the payment to a higher amount again.

Company response to consumer: Closed with explanation