Consumer complaint received 2017-08-20
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My house that I have owned for close to 20 years is scheduled for auction sale on XXXX XXXX. The holder of my mortgage loan Wells Fargo has not been reasonable or willing to discuss options that would allow me to cure my delinquency and get back into good standing with this loan. I have worked as a XXXX  XXXX for XXXX years and make a solid living and can afford my mortgage payment. Due to some rough times and life changing events I was unable to pay for a period of time and I have tried to resume paying but Wells Fargo refuses to accept the payments. They have reviewed me for programs but tell me I make too much moneyso they say I must reinstate the full past due amount including late fees and Attorney fees of {$47000.00}. I am not able to do this, but can work some other plan out. This foreclosure is completely avoidable but Wells Fargo is not playing fair. They also have not allowed me to have this case reviewed by a mediator, as mandated by New Jersey state law, and instead are trying to shove this through so they can steal my house. My mother and I purchased this house nearly 20 years ago. We refinanced because we were sold a bill of goods that this was a good deal. I thought we were getting a traditional fixed rate loan but was conned into a home equity adjustable rate loan. Of course due to the recession and economy our house that was once worth over $ 100K is now only worth about $ 60K. We had no trouble making the payment until I was involved in a car accident and hospitalized and out of work for 3 months in XXXX. I missed some payments but did not fall so far behind that Wells Fargo would refuse to accept payments from me. In XXXX things really took a turn for the worse when I went through a nasty divorce. I ended up having to pay {$20000.00} lump sum in back payments for child support and now have a monthly obligation of {$2000.00} for child support. That wiped me out and I began contacting Wells Fargo to try and work the problem out because I was unable to make my payment. The following year my mothers health took a turn for the worsestage XXXX XXXX, and I had to spend {$5000.00} on medication to help but she XXXX XXXX in XXXX. I applied on multiple occasions for help with Wells Fargo. My point of contact was switched several times. I would call one person who would say they had a full package and then the next day be told they did not receive any of my documentation. It almost seemed intentional. I was told that I was denied because I make too much money. I tried to explain that after deductions, child support, etc. my net pay was much lower, but their agents did not seem to care. I applied again and went through the same painstaking and dysfunctional process and once again was told that I make too much money. I have tried to explain over and over again my situation but the agents at Wells Fargo dont seem to listen, and tell me that the only option is full reinstatement of the {$47000.00} in past due payments. I am not in a position to do so ; as a result they have set a sale date. I dont understand why this loan cant be restructured -- -I dont understand why they cant put me on a repayment plan, or some type of forbearance agreement, or defer the past due interest or recapitalize it into the balance. I CAN afford this payment, I CAN afford this house, but I cant make up the missed payments from my bad life events in the past.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation