Consumer complaint received 2019-07-23
Company: JPMORGAN CHASE & CO.
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
In XXXX of XXXX, I was contacted by Chase about my house asking if I took damage from hurricane Irma. I stated that I took some damage and need some assistance with the fact that I was a single dad with XXXX and it was hard to come up with the money for the repairs. At the time Chase help the insurance on the property and said it was for total lose to cover them and not damage due to storms. The agent let me know that I qualified for hurricane forgiveness and that I would not have mortgage payments for 6 months at which time they would get back to me about the next steps. I asked if the 6 payments would be added to the end of the existing loan and he replied yes something like that. In XXXX of XXXX Chase asked me to pay three payments on time on the first of every month at the end of those payments they would send me the next steps.In XXXX of XXXX Chase sent me a loan modification for 18 years at 4.625 %. The problem was they wanted my ex-wife to sign the paperwork which she refused to do. I worked with my case manager which said to send in the divorce paperwork which I had done with the paperwork without her signature. The case manager said I would also need a quick claim deed which my ex refused to sign. I asked for an extension of time while I worked through the courts to get the quick claim deed signed. The case manager said that wasn't a problem. It was late XX/XX/XXXX when working through the court system that I got the deed signed and notarized and sent to them. I then received a letter stating that I took too long to get Chase the paperwork and that the modification was off the table. I talked to my third case manager in this process and he said he would work through this to get the modification approved but said I needed to submit a new request for modification. I received a letter in XX/XX/XXXX to make three more monthly payments on the first of every month and the modification would go through. After completing the three payments on time the modification paperwork was sent to me at 9.825 % for 40 years. I was told that the original modification was no longer available and XXXX guideline said they had to lower my original loan payments so that is why they ran the loan out to 40 years instead of lowering the interest. I disputed that because the new payments lowered my original mortgage by {$5.00} but added 22 years to the life of the loan. Upon submittion of the latest dispute, Chase has now said modification of any kind is out of the question and wants me to come up with {$13000.00}, which none of the six trial paints went against, or they were going to start foreclosure. Please help, as I feel Chase 's intentions this whole time was to dangle a carrot I could not reach in order make a ton more money off of me in the end. With the cost of my medical bills due to treatments and the subsequent side effects I can not make such dramatic payments. 
Not to mention that in XXXX of XXXX Chase took my three year A.R.M. and turned it into a conventional loan without my permission or consent as it was at 6.25 % over prime and they made it a conventional loan at 9.825 %.

Company response to consumer: Closed with explanation