Consumer complaint received 2019-02-07
Company: NAVY FEDERAL CREDIT UNION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
NAVY FEDERAL CR UNION View All Accounts Previous Next Details Account # XXXX Original Creditor - Company Sold - Account Type INSTALLMENT Date Opened XX/XX/XXXX Account Status Closed Payment Status Charge-off Status Updated XX/XX/XXXX Usage - Balance {$11000.00} Balance Updated XX/XX/XXXX Original Balance {$16000.00} Monthly Payment - Past Due Amount {$11000.00} Highest Balance - Terms 72 Months Responsibility Individual Your Statement **CONSUMER STATEMENT** DELINQUENCY DUE TO EXTENDED UNEMPLOYMENT. 
Comments - Contact Information XXXX XXXX XXXX XXXX, VA XXXX ( XXXX ) XXXX Payment History XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX XXXX XXXX XXXX XXXX NAVY FEDERAL CR UNION View All Accounts Previous Next Details Account # XXXX Original Creditor - Company Sold - Account Type INSTALLMENT Date Opened XX/XX/XXXX Account Status Closed Payment Status Charge-off Status Updated XX/XX/XXXX Usage - Balance {$4000.00} Balance Updated XX/XX/XXXX Original Balance {$4000.00} Monthly Payment - Past Due Amount {$4000.00} Highest Balance - Terms 60 Months Responsibility Individual Your Statement **CONSUMER STATEMENT** DELINQUENCY DUE TO EXTENDED UNEMPLOYMENT. 
Comments - Contact Information XXXX XXXX XXXXXXXX XXXX, VA XXXX ( XXXX ) XXXX Payment History XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX XXXX XXXX XXXX XXXX NAVY FEDERAL CR UNION View All Accounts Previous Next Details Account # XXXX Original Creditor - Company Sold - Account Type REVOLVING Date Opened XX/XX/XXXX Account Status Closed Payment Status Charge-off Status Updated XX/XX/XXXX Usage 101 % Balance {$5000.00} Balance Updated XX/XX/XXXX Credit Limit {$5000.00} Monthly Payment - Past Due Amount {$5000.00} Highest Balance - Terms Revolving Responsibility Individual Your Statement **CONSUMER STATEMENT** DELINQUENCY DUE TO EXTENDED UNEMPLOYMENT. 
Comments Credit line closed-grantor request-reported by subscriber Contact Information XXXX XXXX XXXX XXXX XXXX, VA XXXX ( XXXX ) XXXX Payment History XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX XXXX FP XXXX FP XXXX FP Apr FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP XXXX FP

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation