Consumer complaint received 2021-04-23
Company: CURO Intermediate Holdings
State: TX
Product: Debt collection
Sub-product: Payday loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to arrest you or take you to jail if you do not pay

Complaint:
I received an email today regarding an old debt that I have already paid. I paid this debt due to the same tactic that is being used now approx. 5-6 years ago. This debt is from a loan I received in 2009. Please see below the email : From : US Attorney-General [ mailto : XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX Sent : Friday, XX/XX/XXXX XXXX AM To : XXXX XXXX XXXX XXXX Subject : [ EXTERNAL ] PAYMENT DUE ; ARREST WARRANT I'D : - XXXX ARREST WARRANT I'D : - XXXX WHICH WILL BE GOING TO RELEASE ON MONDAY MORNING XXXX Name-XXXX  XXXX, Address XXXX XXXX XXXX XXXX Apt., XXXX XXXX XXXX XXXX Id Proof-XXXX Date of Birth-XX/XX/XXXX IP XXXX Employed Name -XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Routing Number-XXXX  Account Number-XXXX  Lawsuit Cost - {$4500.00} ( Including Attorney Fee/Court Fee/All Taxes ) CASE NO - # XXXX CUSTOMER ID # : XXXX CREDIOR SPEEDY CASH/REPAID CASH Total Amount - {$1000.00} Settlement Amount - {$390.00} ( TODAY ) Attention!!!!! 

With this mail, I want to draw your attention towards the amount due from your side which is {$1000.00} and this is your final settlement amount {$390.00}. Under the current sad and scary situation of Pandemic due to New Covid-19 Virus, The U.S. Govt. is providing this offer to the citizens to get free of their loans. 

Important Note : This is an automated system generated notice based on customers records. 

Note : This is the last and final chance for you. Do not reply to this email. If you want To make the payment you would have to contact our email address at Attorney @ law -- enforcement.com. 

This Legal Proceedings issued on your Docket Number : - XXXX with one of SPEEDY CASH SERVICE. Company in order to notify you that after making calls to you on your phone number we were not able to get hold of you. So the accounts department of Speedy Cash Service has decided to mark this case as a flat refusal and press legal charges against you. 

CASE NO : XXXX Amount Outstanding : {$1000.00} Dear Debtor, We have sent you this warning notification about legal proceedings of XX/XX/XXXX but you failed to respond on time now its high time if you failed to respond in next 4 HOURS we will register this case in court. Consider this as a final warning. And we will be Emailing/ Fax this issue to your current employer to make sure they take strict against you. Your salary wages will be garnished. 

Do revert back if you want to get rid of these legal consequences and make a payment arrangement today or else we would be proceeding legally against you. And we apologies that this notification will also sent to your current employer. The opportunity to take care of this voluntary is quickly coming to an end. We would hate for you to lose the option of resolving this before it goes to the next step which is a Lawsuit against you, but to do so you must take immediate action. 

You can Email back to get the payment mode too. 

We will be forced to proceed legally against you and once it is processed the creditor has entire rights to inform your employer and your references regarding this issue and the lawsuit will be the next step which will be amounting to {$6300.00} and will be totally levied upon you and that would be excluding your attorney charges. If you take care of this out of court then we will release the clearance certificate from the court and we will make sure that no one will contact you in future. 

Please let us know what your intention is by today itself so we can hold the case or else we will submit the paperwork to your local county sheriff department and you will be served by court summons at your door step.

WE MAY REPORT INFORMATION ABOUT YOUR ACCOUNT TO CREDIT BUREAUS. LATE PAYMENTS, MISSED PAYMENTS, OR OTHER DEFAULTS ON YOUR ACCOUNT MAY BE REFLECTED IN YOUR CREDIT REPORT.

NOTE : THIS CASE IS UNDER INVESTIGATION UNDER MAJOR CREDIT BUREAUS. 

IF YOU WANT TO RESOLVE THIS MATTER THAN IMMEDIATELY REPLY THIS EMAIL DURING WORKING HOURS BETWEEN XXXX AM TO XXXX PM ( EST ) FROM MONDAY TO SATURDAY AND YOU WILL BE ANSWERED SHORTLY. 
TERMS & CONDITIONS YOU AGREED. 
By electronically signing this XXXX XXXX by clicking the " I AGREE '' button below, you are confirming that you have agreed to the terms and conditions of the Consent and that you have downloaded or printed a copy of this Consent for your records.

Best Wishes. 

XXXX XXXX, Restitution Department Speedy Cash Service XXXX XXXX XXXX, XXXX XXXX, CA-XXXX  Phone : XXXX XXXX Fax : XXXX XXXX Reply! 

Collections & Legal Department SPEEDY CASH INC. | Privacy | Copyright XXXX |Terms of us -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Confidentiality Statement & Notice : This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to which it is addressed. Any review, retransmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation.

Company response to consumer: Closed with explanation