Consumer complaint received 2020-06-28
Company: REGIONS FINANCIAL CORPORATION
State: MS
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
My name is XXXX XXXX. I have a mortgage with regions bank via XXXX, MS Office. My loan # XXXX. I was originally with XXXX XXXX XXXX  and they retired and sold to Regions. Since that time it has become a nightmare. The XXXX office employees deletes my payments at will. I made recent payments. And I spoke to XXXX XXXX at the XXXX office XX/XX/XXXX she sent a payment ledger and added every single payment back. The office employees has selected my account to be a toy or punching bag and log in to their PC and delete my payments at will. I was working with XXXX XXXX there and she sent me a payment roster in XX/XX/XXXX showing every one of my payments they had deleted my payments so much she sent me the actual Bank payment ledger showing every payment finally got it straight. The employees there have charged me for several appraisals and no one has ever been to my home I need that money back. I pay close to 1,200.00 for mortgage monthly me and my 2 relatives. I have been tortured every since I got behind and caught up they at the office make smart remarks but that's OK the cancellation of all my payments from the PC is awful. We are trying to make the may payment and cant because they have deleted all my payments.AGAIN! It is a Regions nightmare and it needs to stop. I have begged the President to fix it he either doesn't care or lets the folks at XXXX, MS do what they like. I haven't missed a payment last year they had my payment so jacked up XXXX XXXX had added them all back she sent me a payment ledger. It showed every single payment they kept messing with my account The President moved to XXXX TN to make payment XXXX, MS cut that off by deleting about 8 of my payments, they all need to be fired actually. No employee or business owner should be able to treat an account holder like this just because I caught up they should be happy since they send me lying letters saying they are here to help. If they stop deleting my payments I will be fine. PLEASE help me I am trying to make my current payment had they have falsely moved all my other payments around got me owing over {$5000.00} guess what 2 months ago I have receipt for XXXX and XXXX payments XXXX and they are dated as such the PC wouldn't let you pay those months if they weren't correct. I need assistance and help I am just trying to pay my bills and this office of adult who are evil are torturing me and Lord knows who else.My name is XXXX XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX. A tortured soul. A victim of Region Hate. their phone number is XXXX for Ms. XXXX XXXX who was the one re-adding all the payments and sent the ledger showing every single payment. This has to stop I need an immediate remedy. Please do not show my phone number or address, or last name if this is published i have enough going on at this time. I desperately need help and only you can do it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation