Consumer complaint received 2017-09-19
Company: National Credit Systems,Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On XX/XX/XXXX, the XXXX XXXX apartment complex in XXXX, Arizona, was contacted by my boyfriend ( who was co-resident of XXXX XXXX, apartment number XXXX ) to dispute charges that were billed to us and were not appropriate. ( XXXX XXXX stated we owed {$190.00} for a smoke smell, a broken light bulb, and miscellaneous utility fees. We contact them to dispute these charges and have the bill reassessed. My boyfriend nor I smoke. Some of our neighbors do and the smoke smell would travel through the vents from time to time into our apartment. The broken light bulb is something they would have fixed for free if we requested it, however, we didnt even know about it. Im unsure how we could have been charged utility fees if we had already vacated the property by the time this bill was sent to us. ) The email my boyfriend sent was immediately dismissed with a reply that said another person would be the one to contact. This other person replied that she would forward our inquiry to the Assistant Manager of XXXX XXXX. We were under the impression this matter would be reviewed and we were awaiting a response, as well as a recalculation of the bill to equal {$0.00}. However, we never received a response and we were not contacted in any other way by XXXX XXXX after that email from this other person ( sent XX/XX/XXXX ). 

XXXX XXXX has sent these fees to a collection office with only my name on it, and with my boyfriends private residential address. ( I dont know if this is worth mentioning, but it seems strange to me : We were both on the lease at XXXX XXXX, but the debt is only assigned to me. Moreover, I provided an official change of address to the USPS on XX/XX/XXXX. That address is different from my boyfriends private address. ) The collection company is called National Credit Systems , Inc . I emailed them on XX/XX/XXXX to indicate I have received their letter ( although I received it late because it was not sent to the correct address as stated above ). I also explained to them the lack of communication with XXXX XXXX and how we were awaiting a reply to our inquiry and reassessment of the bill. Today is XX/XX/XXXX and I have not received an acknowledgement of any kind from the collection office nor XXXX XXXX who I CCd on the email. All emails are attached to this complaint. 

Furthermore, an amount of {$150.00} was taken out of my account on XX/XX/XXXX for a cleaning fee. ( However, the details on the transaction do not have my name on it, which is another odd thingmy boyfriends name is on it. It was my check that I presented at the time of paying for this fee. ) It should be noted that I willingly paid this fee because I was told it would be the best option to avoid any other fees upon moving out. However, that is obviously not the case. 

There are also other people who have left comments about being charged fees unfairly on XXXX reviews under the XXXX XXXX company profile. I have no way of contacting them, due to some restrictions from XXXX, to ask for advice on how to handle this matter. 

I hope there can be a resolution to this. 

Thank you.

Company response to consumer: Closed with explanation