Consumer complaint received 2022-04-03
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
My credit card was stolen and used to commit fraudulent charges. Chase refuses to return my funds and has held me liable for this fraudulent activity. 

On XX/XX/XXXX my credit card was stolen by an unknown person. That person utilized my credit card to make {$3500.00} worth of charges in XXXX, Texas. These charges ranged from airline tickets to food, beverage, game tickets, and concessions at XXXX XXXX in Texas. During the time that the card was stolen, I found out that I had XXXX which was in XXXX for which I submitted the test result which came on XX/XX/XXXX. I also submitted receipts for things I did while I was here in XXXX while the fraud was taking place in XXXX. I reached out to Chase and let them know about the fraud as soon as I became aware after it took place. When I contracted XXXX, I was pretty ill which caused me to be out of it for a few weeks. I got locked out of my chase account and as soon as I gained access I called them and filed a claim. They denied my claim twice basically saying that I had conducted the transactions because there was an airline ticket associated. There are quite a few holes in the transactions : 1. The person checked into a XXXX without utilizing my XXXX profile as an elite gold member. The person paid {$780.00} for a suite when with my profile, they could've paid half of that and been upgraded into the suite . The hotel has no evidence that I was there nor could they confirm utilizing my id that I had checked into that hotel. They refused to get involved or provide any documentation. They did confirm that the reservation did not contain my XXXX XXXX profile though. I also received no points for this stay which I did not book. 
2. I work at an airline, we have reciprocal agreements with other airlines that give us steep discounts for flights. If I was going to XXXX, I could have used what we refer to as XXXX passes and I could've flown for not even a fraction of that ticket cost. 
3. The names on these tickets do not match I or my family 's names. I have a family of six which would require six tickets, not 3.

4.The tickets were not checked in on prior to security ( lobby ), these tickets were checked in on at the gate counter just before the flight departed.

5. The tickets do not contain any of my Known Traveler ( KTN ) information which are stored with the airlines. 
6.The tickets did not utilize my AAdvantage loyalty status XXXX. While this fraud took place, I was staying in XXXX XXXX, XXXX  at an airbnb to distance myself from the family so they would not catch it. I have provided this receipt as well. 
8. I have made a police report with the XXXX Police Department with report # XXXX I reached out to the XXXX police department, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX to verify the facts that show that I couldn't have been in XXXX at the time. Chase refuses to review my case and has elected to hold me accountable for charges that I did not make nor was I at all aware of. I have passed them all of the facts and I have tried to speak to management but they do not route my call or provide a call back.

Company response to consumer: Closed with explanation