Consumer complaint received 2020-04-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
MY NAME IS XXXX XXXX IM REALLY SO SORRY TO BOTHER YOU GUYS I DONT KNOW WHERE ELSE TO TURN I HAVE DONE EVERYTHING IN MY POWER TO BE COURTEOUS PROFESSIONAL AND PATIENCE WITH THIS PROCESS AND I HAVE BEEN MISTREATED TAKEN ADVANTAGE OF MADE MONEY OFF OF LAUGHED AT HUNG UP ON IGNORED AND MADE ME JUMP THROUGH LOOPS AND DONE EVERYTHING THEY CAN TO ME IN ORDER NOT TO PAY ME THIS HAS ALL BEEN DONE BY WELLS FARGO DEALERSHIP SERVICES PLEASES READ BELOW ON OR ABOUT XX/XX/XXXX I WAS A YOUNG KID FRESH OUT OF COLLEGE AND PURCHASED MY FIRST NEW CAR EVER A BRAND NEW XXXX XXXX  FROM XXXX XXXX IN XXXX XXXX CALIFORNIA I WAS SO EXCITED TO HAVE A NEW CAR I WOULD TAKE THAT CAR TO THE CAR WASH EVERY SINGLE SUNDAY RAIN OR SHINE I LOVED THAT CAR I HAD A GIRLFRIEND ONCE JOKE OR MAYBE NOT THAT I LOVED MY CAR MORE THEN I LOVED HER AND SO WHEN PURCHASING THE VEHICLE BECAUSE IT WAS FINANCED OF COURSE IT HAD TO HAVE NOT JUST LIABILITY INSURANCE BUT FULL COVERAGE SO I BOUGHT THE BEST INSURANCE POSSIBLE AS I HAD CUSTOM RIMS ( {$3000.00} ) AND A CUSTOM STEREO SYSTEM WORTH CLOSE TO {$5000.00} I KNOW LOOKING BACK ON IT NOW NOT TO SMART BUT THAT WAS WHAT WAS COOL WHEN I WAS A YOUNG MAN I SAY ALL THIS TO SAY THAT THATS THE REASON I BOUGHT THE BEST INSURANCE MONEY COULD BUY MY PAYMENTS EVERY MONTH ON THE CAR WAS {$440.00} AND INSURANCE PAYMENTS WERE XXXX A MONTH I HAD THE CAR FOR APPROX 7 MONTHS ONE DAY I WOKE UP TO FIND MY CAR WAS GONE I WENT CRAZY I THOUGHT I WAS BEING PINKED OR MY BROTHER WAS PULLING A PRANK ON ME WELL I CALLED THE POLICE AND MADE A POLICE REPORT FOR A STOLEN CAR ONLY TO BE CALLED 2 DAYS LATER BY A DETECTIVE AND TO BE LAUGHED AT BECAUSE HE TOLD ME MY CAR WAS NOT STOLEN IT WAS IMPOUNDED FOR NON PAYMENT WHAT NONPAYMENT HOW COULD THAT BE I HAD DIRECT PAYMENT COME RIGHT OUT OF MY BANK EVERY MONTH AUTOMATICALLY NOT ONLY FOR MY CAR BUT FOR MY INSURANCE AS WE'LL SO HOW COULD THAT BE? WELL PLEASE XXXX AND SEE WELLS FARGO CPI SCAM WELLS FARGO ILLEGALLY BOUGHT AND PLACED CPI INSURANCE ON MY VEHICLE WITHOUT MY KNOWLEDGE OUT OF GREED AND PROFITS  THEY DID THIS TO THOUSANDS OF CONSUMERS IF NOT MILLIONS EXCEPT FOR THE FACT THAT I WAS ONE OF THE FEW WHOM CAR ACTUALLY GOT REPOSED BECAUSE OF THIS WHAT WOULD HAPPEN IS WHEN I MADE THE PAYMENT THEY WOULD NOT APPLY IT T WORDS THE VEHICLE THEY WOULD APPLY IT WORDS THE CPI INSURANCE WHICH THEN WOULD CAUSE ME TO GET LATE FEES ON TOP OF LATE FEES ON TOP OF LATE FEES TILL IT GOT TO THE POINT THAT I FELL SO BEHIND IN PAYMENTS THEY CAME AND GOT MY CAR ALL THIS WITHOUT MY KNOWLEDGE I DID NOT KNOW ABOUT THIS TILL AFTER MY CAR WAS IN IMPOUND AND MONTHS LATER. WELL ONCE I FOUND OUT MY CAR WAS IMPOUND IT I WAS A YOUNG KID THAT JUST HAD A KID AND ANOTHER XXXX XXXX XXXX  SO I WAS LIVING CHECK TO CHECK I DID NOT HAVE THE MEANS AND FUNDS AND WAY TO GET MY CAR OUT OF IMPOUND I TRIED TO GET A LOAN I WAS NOT ABLE TO BECAUSE ACCORDING TO MY CREDIT REPORT I JUST GOT MY CAR REPOSED AND SO I HAD TERRIBLE CREDIT SO I LOST THE CAR FOR 6 YEARS I HAD DAMAGED CREDIT I COULD BARELY RENT ANYPLACE I HAD TO TAKE MY DAUGHTER TO SCHOOL ON A CITY BUS EVERY DAY AND PICK HER UP AND TRAVEL BACK ON A CITY PUBLIC BUS AND DO THE SAME TO GO TO WORK I WOULD GET HOME AT XXXX XXXX  SOMETIMES AFTER WASHING DISHES ALL NIGHT AT A RESTAURANT I HAD TO RIDE THE PUBLIC BUS HOME ALL FOR 2 YEARS ALL BECAUSE OF SOME GREEDY EXECUTIVE WANTED TO MAKE MORE MONEY ILLEGALLY FAST FORWARD 6 YEARS I GET A NOTICE IN THE MAIL THAT IM PART OF A CLASS ACTION LAW SUITE WITH WELLS FARGO SEE WELLS FARGO CPI CLASS ACTION THIS WAS THE LARGEST CLASS ACTION SUITE IN HISTORY I HAVE A FEELING YOU GUYS SOME HOW HAD YOUR HANDS IN IT BECAUSE YOU GUYS ARE SO AWESOME AND GREAT TO MAKE A LONG STORY SHORT WELLS FARGO PLEAD GUILTY IN COURT AND ADMITTED DOING THIS THERE IS A NET FLEX SPECIAL ON THIS ITS ALL OVER THE INTER NET SEE WELLS FARGO CPI SUIT ITS IN EVERY PAPER EVERY WEBSITE THERE IS MOST PEOPLE GOT BETWEEN XXXX TO SOME AS HIGH AS XXXX ACCORDING TO POSTS ON LINE MOST THESE PEOPLE DIDNT EVEN KNOW WHY JUST A CHECK SHOWED UP 1 DAY AND FOR ME I KEPT RECEIVING NOTICES IN THE MAIL SEE ATTACHED THAT I WILL BE GETTING A CHECK JUST BE A LITTLE WHILE TILL I GET MINE MAYBE EARLY XXXX WELL XXXX CAME AND LEFT NOW THEY ARE REFUSING TO PAY ME THEY ARE LOOKING FOR ANY REASON THEY CAN TO NOT PAY ME THEY ARE ASKING ME FOR DOCUMENTS THAT THEY THINK I CANT GET I HAVE PROVIDED THEM EVERYTHING POSSIBLE THEY HAVE ASKED ME FOR ALL IN A TIMELY MATTER I TALKING THINGS LIKE INSURANCE BINDER FROM 7 YEARS AGO INSURANCE CARD FROM 7 YEARS AGO BANK STATEMENTS FROM YEARS AGO TO PROVE I PAID THE INSURANCE I HAVE COMPLAINED TO WELLS FARGO DEALER SERVICES THEY OPENED A CASE FOR ME AT THE WHAT THEY CALL OFFICE OF THE PRESIDENT WELLS FARGO DEALER SERVICE AND THEY WERE SUPPOSED TO HAVE A FINAL ANSWER FOR ME WITHIN 10 BUSINESS DAYS TODAY IS DAY 29 NO ONE RETURNED CALLS WHEN YOU DO TALK TO SOME ONE ALL THEY DO IS REPEAT THEM SELF LIKE A SCRIPT THAT THEY ARE READING NO MATTER YOU ASK THERE IS 4 ANSWERS THAT THEY GIVE YOU AND THAT IT THEY ACT LIKE THEY CARE BUT AT THE END OF THE DAY THERE IS NO CHECK WHY NOT I GOT MY CAR IMPOUNDED I TOOK MY LITTLE GIRL TO AND FROM SCHOOL ON A CITY BUS MY CREDIT WAS DAMAGED FOR 6 YEARS I HAVE SUFFERED ENOUGH WELLS FARGO DEALER SERVICES HAS TRANSFERRED MY CASE TO THE OFFICE OF THE PRESIDENT THAT THEY HAVE THEIR WHEN I CALL I HAVE TO EXPLAIN MY SELF AND STORY ONLY TO BE TRANSFERRED OVER AND OVER AND OVER AGAIN I DONT UNDERSTAND THEY PLEAD GUILTY TO THIS NOT GUILTY TO SOME PEOPLE NOT TO OTHERS THEY WENT IN FRONT OF A JUDGE AND SAID WE ARE GUILTY OF THIS THE CHIEF PRESIDENT OF WELLS FARGO STEPPED DOWN BECAUSE OF THIS WHY HAVE I NOT GOT PAID WHY HAVE PEOPLE WHO CAR WAS NOT EVEN REPOSED GET XXXX DOLLARS I HAVE NOT RECEIVED 1 RED CENT ITS BAD ENOUGH THEY XXXX  ME BY OPENING FAKE ACCOUNTS IN MY NAME BUT NOW THIS I JUST WANT MY XXXX DOLLARS LIKE EVERYONE ELSE I HAVE PROOF OF EVERYTHING THEY WANT AND I HAVE SENT THEM EVERYTHING THEY HAVE ASKED FOR TO ONLY SAY WE NEVER RECEIVED IT PLEASE HELP ME RESOLVE THIS CASE OR LET THEM KNOW I WILL DROP OUT OF THE CLASS ACTION AND SUE THEM MY SELF AND I WILL SUE THEM FOR THE COST OF MY RIMS STEREO SYSTEM MY RIMS I WILL SUE THEM FOR EVERYTHING THEY GOT AND DONATE ALL THE MONEY TO YOU GUYS AND CHARITY I PROMISE AT THIS POINT ITS NOT EVEN ABOUT THE MONEY ITS ENOUGH 7 YEARS THEY TOOK ADVANTAGE OF ME I WANT TO PAY FOR ALL THOSE RAINY DAYS I HAD TO TAKE MY DAUGHTER TO SCHOOL AND SHE WOULD ASK ME DADDY WHY DONT WE HAVE A CAR I WANT THEM TO PAY FOR ALL THOSE DAYS IM TIERED OF THEM SAYING WE ARE LOOKING INTO IT LOOKING INTO WHAT YOU ALREADY ADMITTED GUILTY TO THE JUDGE THE JURY CAME BACK AND CONVICTED YOU NOW ITS TIME TO PAT UP IM SURE THEY WILL OPEN UP SOME MORE FRAUDULENT CHECKING ACCOUNTS AND MAKE THEIR MONEY BACK NUT I WANT MY MONEY ENOUGH IS ENOUGH PLEASE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief