Consumer complaint received 2023-01-20
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I have been in the process of getting full custody of my daughter since XX/XX/2022. I sent an attorney that I was refered to {$450.00} on XX/XX/2022. With that payment he was suppose to be filing paper work and getting my case started per his email with all the details of what he would be doing. I waited to hear back from him with a update of some sort. I emailed him on XX/XX/2022 asking what the status was, he then reattached the plan of action which stated I had to pay him 2 weeks prior to a court date. Also it was noted in the paperwork that emailing, texting or calling with questions would come with a charge. So I tried to keep minimal contact until he would reach out to me. After he sent me the email with the attached plan of action my wife and I sent the {$600.00} on XX/XX/2022 so that we could ensure he would finish with the case, after that I did not hear from him. I waited a month and on XX/XX/2022 I emailed again asking what is going on and I just needed an update about the case considering we have now sent {$1000.00}. After some time of not hearing from him. We contacted wellsgargo and started a claim they stated we could not file a claim on the {$600.00} due to it coming from our account and not through a debit card. They started a claim for the {$450.00} and asked for proof and documents about what the attourney was suppose to do. We sent everything. WF sent us XXXX credit while thye investoigated Months later wellsfargo stated they could not do anything due to us waiting too long to start a claim. And stated they spoke to the attourney and he did do that work. I asked if they had proof which they said no. Wellsfargo has not kept our money safe and continued to allow charges to come through even after our account was in the negative due to this while claims process. Since then we have removed all our money from WF and our account is still in negative due to charges they have charged us. I will never bank with them every again. I dont care about anything other than closing that account and just them clearing us out of the negative. I dont want a thing from them. They are horrible. Also VA sent me school money for books and supplies and due to my account being in the negative because they took that XXXX credit back after I had taken all my money out of WF. I contacted WF and asked them to send the money for books back to VA so that they could send it to my new bank they refused. VA told me that WF had that ability to send it back but they refused and also sobody named XXXX ( WF customer service ) told me not to call back again asking the same questions, that it was a waste of his time and mine. I have never dealth with a more terrible bank or customer service in my life. So not only am I out all the money from this attourney but WF will not send my money for school back to the VA. HORRIBLE COMPANY. This is not how you treat people especially someone who has had an account as long as I have. AND a veteran at that. Disgusting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation