Consumer complaint received 2018-12-15
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I reported XXXX XXXX to chase cards fraud on about XX/XX/2018 for the amounts of XXXX XXXX. The bank stated it would take up to 7 to 10 days for provisional credit to be place on my account. However, chased credited me on XX/XX/2018 and on XX/XX/2018 I recieved a called from chase fraud claiming the gave me double credit which I never got and the lady started we just sent you a bill for the close date XX/XX/2018 but, I did get the bill that reflected chase added the credit along with my XXXX dollar payment to reflect a credit of over 600 . However, after filing complaints Chasebank took off the credits, changed my billing and did a revision of back dating. Chase bank however forgot that I dispute the balance with XXXX credit bureau around out XX/XX/2018 and chase responded to XXXX  from the report balance of XXXX to reporting changes on or around XX/XX/2018 being XXXX with and error of adjusted that was caused by XXXX. Now from the time of XXXX  report and Chase financial report, reprints, changing my billing date we are still in the same billing cycle and I have only spent {$310.00} in charges and made {$200.00} in payments and suppose to have provisional credits that posted on XXXX but chase claims XXXX for XXXX that includes my {$200.00} dollars. However, Chase took over {$240.00} stating too much provisional credit was giving but, Chase Bank cant account for where the remaining money which supposedly been used by me to reflect why I would be over the balance by {$200.00} and where the money went. I received a call yesterday from the Executive of chase bank customer service : worker by the name of XXXX she refused to give her last name of employee ID number stated it was against the policy and she had no educational degree in finance ( any degree ) or help any certification in accounting. She stated the CFO or CEO never review the errors on the account nor anyone with a degree or license in accounting or finance. She stated " the support teamed stated it was right and I asked, " XXXX how much did in use in credit she stated {$310.00}. Okay how much did pay she stated {$200.00}. Okay how much of provisional credit was give she stated {$480.00}. If my balance was XXXX as chase reported to XXXX and payment of {$200.00} made provisional credit of {$480.00} given and I spent for that period {$310.00} and then you took XXXX in credit why is my balance now XXXX.She stated, your finance charge was {$45.00}. I asked XXXX are you an account or CPA she stated no. Why would Chase has you to try to work or investigate my account when you have no knowledge of accounting nor can you explain why and where or how I ended up paying money of over XXXX that i never seen. Your accounting is off and Chase CEO and CFO are responsible for internal and external components and they are too lazy to investigate or put a qualified person with a degree and license to check into the matter. She stated, well, i going to report this my finding to XXXX and Consumer Protection that their is no error. I told so, you would lie cover up fraud. Look how Chase keep changing the data and then forgetting that they reported the changes to the credit bureau. She stated the CEO allows her to report to the different agencies and gives full permission. I stated even when your not qualified to do so, and intentionally and knowingly understand money is missing on spending with my account. She stated yes, I am an executive assistant. I told I was also going to file for an Congressional inquiry because Chase has committed fraud and the agents are refusing to audit my account correctly and continues to make changes in an effort to cover up the errors made but, forgetting the credit bureau that it was originally investigated by. Please see attached below

Company response to consumer: Closed with explanation