Consumer complaint received 2017-08-09
Company: ONEMAIN FINANCIAL HOLDINGS, LLC.
State: LA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
I have received loans from OneMain Financial/Springleaf Financial since XX/XX/XXXX. I have refinanced my loans with them and each time it was refinanced they would transfer the balance owed along with the entire interest on the account leading to my receiving around XXXX to XXXX dollars and amount owed up to {$17000.00}. In XX/XX/XXXX, I looked on line and saw that my actual amount owed on two accounts with OneMain was less than what they stated I owed on a XX/XX/XXXX re-loan and consolidation of the accounts. I went to their office to consolidate the loans the end of XX/XX/XXXX. I was shown to a computer to electronically sign off on the documents. The loan officer explained the documents on the screen. I am a XXXX veteran suffering from XXXX XXXX XXXX and could not see the screens. So I listened to what she said and signed off on the documents. I was surprised when few days later, I went on-line and saw the amount owed was {$17000.00} for a {$2500.00} dollar loan. I have never borrowed that amount from OneMain in the seven years that I have been their customers. From XX/XX/XXXX to present, I have been ill and suffered some financial difficulties along with family debt issues due to unexpected death of my niece due to XXXX XXXX. Because of that, I missed two of my payments with OneMain. On Friday, XX/XX/XXXX, the manager from the OneMain office on XXXX XXXX in XXXX XXXX called me at work and harassed me about the late payments. I told him I would talk with him after I got from work at XXXX that morning. I called him back at XXXX  am and I told him not to call me at work as this was a violation of the Fair Debt Collections Act. I told him that I would make a payment on my next payday and will catch my account up in XXXX. He continued to harass me and said that was not good enough and he needed better reasons on why I was late. I told him that he could accept my reasons and my pay plan because that was the best I could do. He then stated that I owed over {$17000.00} to OneMain and I told him that was not true and I demanded that OneMain provide me with statements showing where I received that amount of money from OneMain. He then became very conciliatory and stated that he would expect payment on my next payday. After I got off the phone with him, I contacted the main office through their customer XXXX number. I spend over an hour on the phone being passed from one individual to the next. I was told that my loan documents and statements were not available and that they would have to get the documents from the branch office. After I explained that I wanted the monthly statements from them and not the branch because I believed that I had been scammed by the office, they told me someone would contact me from their customer care team. Today, I spoke with XXXX at XXXX, option XXXX, extension XXXX and I requested all my loan documents from XX/XX/XXXX to present. She stated that she would have to look into it as they may contain propriety information and they may not be able to give them to me. I told her that they were my documents and they needed to provide them to me. During my discussion with her, she kept saying that one of the loans had a balance of over {$9000.00} dollars in XXXX and that amount was transferred to the new consolidated loan. I asked if she was telling me that the complete loan was transferred with all the interest transferred as well and she stated that the amount was again transferred to the new loan. I told her that this was wrong as the interest should have been taken off the loan because the loan was paid off and interest stops on that day. You can not transfer the amount of the loan plus the interest for a period of which the loan has been paid!!!
I firmly believe that OneMain has been scamming people and transferring the loan amounts plus interest when loans are consolidated or a new loan is initiated before the old loan is paid off. I request your assistance in getting to what I truly owe OneMain and that this process of scamming customers is stopped and OneMain fined for their practices.

Company response to consumer: Closed with explanation