Consumer complaint received 2023-08-22
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
Subject : Dispute of Fraudulent Account Purchase and Violation of Consumer Data Protection Laws Dear, Barclays Bank I hope this letter finds you well. I am writing to bring to your attention a distressing and deeply concerning matter that has greatly affected me and my trust in Barclays Bank on XX/XX/2023, I discovered that someone had fraudulently used my personal information for a purchase without my knowledge or consent. I write this letter to request your assistance and removal/deletion of personal information including my name XXXX XXXX XXXX and removal of late payments. In resolving this matter promptly and to bring to your attention the serious breach of consumer data protection laws. 

The incident came to my notice when I received an email notification about a purchase from Barclays Bank that I did not make. Upon further investigation, The fraudulent activity has caused significant distress and concern for my personal security and privacy. 

As a loyal customer of Barclays Bank placed my trust in the company to safeguard my personal information. It is disheartening to learn that my trust has been betrayed through a security breach that allowed unauthorized access to my personal data. According to consumer protection laws, I have certain rights as a victim of fraud, which include, but are not limited to : Right to Security : Barclays is obligated to maintain the highest standards of data protection and security to prevent unauthorized access to customer information. 

Right to Notification : In the event of a data breach or suspected fraudulent activity, customers must be promptly notified to take appropriate action to protect their interests. 

Right to Dispute : I have the right to dispute any unauthorized transactions made using my personal information and seek resolution from the responsible parties. 

Right to Confidentiality Barclays is bound by laws and regulations to keep my personal information confidential and not share it with third parties without my explicit consent. 

I kindly request a thorough investigation into this matter and a detailed explanation of how my personal information was compromised. In addition to avoiding the constant removal and addition of this Fraudulent account I went ahead and paid for the fraudulent account in full. Furthermore, I must express my concern regarding any potential sharing of my personal information with banks or other entities without my consent. Such actions would be a direct violation of privacy laws that are designed to safeguard individuals ' sensitive data. 
I sincerely hope that Barclays bank takes the necessary steps to resolve this. I kindly request a written acknowledgment of the receipt of this letter and a timeline for resolving this dispute. You can reach me at XXXX to discuss this matter further or provide any additional information that may be required. 
Thank you for your understanding and cooperation in this matter. I hope we can resolve this issue amicably and restore my faith in the integrity of Barclays Bank

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation