Consumer complaint received 2022-04-28
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: VA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Problem when attempting to purchase vehicle at the end of the lease

Complaint:
I purchased a XXXX XXXX XXXX ( XXXX XXXX ) leased vehicle upon lease maturity. Despite multiple requests, Infiniti Financial Services refuses to send me a complete and legible copy of the lease and applied a late fee well in excess any that might be specified in the agreement. Further, their agent, XXXX XXXX XXXX XXXX VA ) also slipped in fees that are not included in the lease contract. 

1. The lease maturity date was XX/XX/XXXX and the residual vehicle of the vehicle was {$29000.00}. 
2. The lease contained a purchase option at the residual value of the vehicle upon lease maturity. 
3. I contacted Infinity Financial Services well in advance of the lease maturity and informed them of my intent to purchase the vehicle. We received a payoff quote of {$29000.00} by mail dated XX/XX/XXXX. 
4. I contacted Infiniti Financial Services again on XX/XX/XXXX, confirmed my intent to purchase the vehicle. The representative informed me of an additional {$300.00} fee to purchase the vehicle. The contract contained a {$390.00} disposition fee that would be assessed if I not purchase the vehicle but there was no mention of a purchase fee. 
5. I requested a copy of the entire lease agreement but XXXX was unable to provide a legible copy. I then requested a complete and legible copy of the lease so I could verify the terms, fees, dates and dollar amounts. I still have not received this information, only the first page of the agreement. 
6. I was instructed to make an appointment at an XXXX dealer to complete the purchase paperwork and pay for the vehicle. The nearest dealer was XXXX XXXX in XXXX VA and the earliest appointment available was XX/XX/XXXX. 
7. I arrived that the dealer on XX/XX/XXXX to complete the transaction and was told the purchase price was now {$29.00}, XXXX because I was few hours late. ( the lease ended on XX/XX/XXXX and I arrived at the dealer on the morning of XX/XX/XXXX ) 8. I told the dealer a late fee of {$500.00} was not specified in the lease contract. 
9. We attempted to contact Infiniti Financial Services but they were closed on XX/XX/XXXX for the XXXX XXXX  holiday. 
10. I returned to the dealer on XX/XX/XXXX. Again, I was told the new purchase price was a total of {$30000.00} which was payoff of {$29000.00} plus a {$300.00} purchase fee. 
11. In addition, the dealer imposed a Dealers Business License Tax of {$51.00} as well as an Online Systems Filing Fee of {$19.00}. Originally, the dealer personnel portrayed these as county sales taxes but when pressed, they said they were mandatory gross receipts tax. Virginia Gross Receipts Tax is not a tax or fee imposed on buyer ( like Sales and Use Tax or Registration Fees ) but rather the dealer is simply passing through their costs. Only official costs ( such as sales and use tax, motor vehicle transfer and title costs imposed by the DMV ) are allowed to be included, per my phone call with XXXX on XX/XX/XXXX. 
12. I receive one page of the lease agreement by mail on XX/XX/XXXX. The page makes no mention of late fees or the {$300.00} purchase fee. Further it notes that any disputes are subject to an arbitration clause, the details of which do not appear on any documents they sent to me. 

Attached : * Dealer transaction report with each fee noted * Virginia DMV Registration and title application

Company response to consumer: Closed with explanation