Consumer complaint received 2019-04-25
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My lease XXXX XXXX was in accident on XX/XX/2018. I reported the accident to my XXXX XXXX ( within 2 hours after returning from the hospital ). XXXX followed up from that point dealing with Toyota Financial loss department. They issued a payment check to Toyota for the lease car ( XX/XX/2018 ). Toyota then proceeded with their internal resolution process for loss cars. I was told they would contact me once completed. They competed it in XX/XX/2018. I started receiving phone calls from Toyota around XX/XX/2018 re their resolution result. I never received any letters from Toyota re completion just phone calls. I returned their call and was told that that my lease insurance ( GAP ) was only responsible for a payment of XXXX and I would have to pay them XXXX to complete the entire process and will thus have a XXXX balance. I contested the TOYOTA GAP insurance payout because it was incorrect ( because Toyota had intentionally have the wrong date for the accident which made the Gap insurance less than it should since they had me noted as not making my monthly payment when the car was already written of. Toyota GAP Ins. agreed they had the accident date incorrect and resubmitted the claim for a corrected determination. I was told by two Toyota GAP  customer representatives around early XX/XX/2018, to wait for the claim process to complete again for my payment responsibility after GAP re calculated their liability to so I can resolve the balance. During that claim process Toyota prematurely and erroneously sent my account to collection ( XXXX ). Sometime around XX/XX/XXXX, I received a call from the collection agency saying that I owed Toyota XXXX. I was extremely angry at which point I told the debt collector I will call Toyota to resolve this because my GAP insurance claim is still being resolve with Toyota and thus I have no idea, why this account would be sent to collections. In fact, there was not a final payment determination for my portion. I called Toyota who then said that they are no longer responsible and did not help  me except to say resolve it with the collection agency. By the end of XX/XX/XXXX. ( maybe early XX/XX/XXXX. ), Toyota GAP insurance finally process the corrected claim ( they were now responsible for XXXX dollars instead of their initial XXXX ) and gave me a final corrected payment of XXXX. I promptly resolved that payment with the debt collector on XX/XX/XXXX. Toyota financial has put my credit history in jeopardy for a mistake made on their end, and during the correcting of their mistake they prematurely sent my account to collections despite assurances that I should wait for the completing of my Toyota GAP insurance claim process. This account was paid and finalize in less than 2 weeks from Toyota GAP insurance GAP claim  completion.

Company response to consumer: Closed with non-monetary relief