Consumer complaint received 2023-08-15
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I dispute the remaining balance associated with my auto loan account XXXX, as well as the reporting inaccuracies on my credit report. Furthermore, I wish to address the situation involving XXXX 's sale of my totaled vehicle, their undisclosed profit, the issue of ownership rights, and the concern that any insurance payment intended for title release should have been applied to the remaining loan balance. I kindly request your immediate attention to these matters. Through a meticulous review of my loan agreement, insurance payout details, and interactions with XXXX, I have identified significant discrepancies that necessitate resolution. I would like to bring the following critical points to your attention : XXXX. XXXX 's Undisclosed Profit** : It has come to my attention that XXXX profited from the sale of my totaled vehicle without disclosing that such a profit would be generated. Given that I would have never willingly surrendered the car to XXXX for free, it is reasonable to expect that any profit generated should contribute to the repayment of the remaining loan balance. XXXX. **Ownership Rights and Consideration** : The principle of ownership and consideration is pivotal to this situation. I would have never provided my vehicle to XXXX without compensation. XXXX 's undisclosed profit should serve as compensation and be rightfully allocated towards the satisfaction of the remaining balance on my loan. XXXX. **Insurance Payment for Title Release** : Any insurance payment received for the purpose of releasing the title on the loan should have been appropriately applied to the remaining balance of the loan. It is a matter of fairness and adherence to contractual obligations that such payments be used to reduce the outstanding loan amount. XXXX. **Applicability of Legal Standards** : I believe these legal standards support my contention that XXXX 's profit and insurance payments should contribute to the remaining balance. XXXX. **Detailed Documentation** : To facilitate a comprehensive resolution, I kindly request a comprehensive breakdown of the calculations that led to the remaining balance reported on my account. Additionally, I seek transparency regarding XXXX 's sale process and the rationale behind not applying their undisclosed profit and insurance payments to the remaining balance. XXXX. **Insurance Payout Verification** : To ensure transparency, I urge you to verify that the insurance payout I received aligned with the terms of the policy. I request detailed documentation outlining the calculations used to determine the maximum insurance payout. XXXX. **Correction of Credit Report** : Inaccuracy in my credit report regarding the remaining balance is concerning. I urge you to promptly update the information reported to credit bureaus to accurately reflect the remaining balance after accounting for XXXX 's undisclosed profit and insurance payments. XXXX. **Prompt Resolution** : Given the complexity of this situation, I emphasize the urgency of your review and resolution process. Timely correction of my credit report and a fair resolution of these matters are crucial. Transparent communication is pivotal to resolving this dispute and maintaining a positive working relationship. Please acknowledge receipt of this dispute and provide a clear timeline for your response and resolution of the issues raised. I am committed to cooperating fully to ensure a fair and accurate resolution. Thank you for your immediate attention to this matter. I eagerly await your timely response. The issues at hand are prime for CFPB Ombudsman 's Office to conduct an independent, impartial, and confidential review in resolving and processing the issues arising.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation