Consumer complaint received 2017-09-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
In XX/XX/XXXX, I got an FHA loan for a home in XXXX XXXX Missouri with my wife. We were both low income and were able to make the payments, until the market downturn. In early XX/XX/XXXX I enlisted in the military due to not being able to make ends meet even after working 2 jobs and my wife working. We tried to sell the house, from XX/XX/XXXX through XX/XX/XXXX, but there were a number of foreclosures on our street and this was after the housing bubble burst. We applied with Bank of America, the mortgage servicer, for loan modification, short-sale, and deed in lieu, but was denied at every turn. After I went into the XXXX, we decided to let the house go into foreclosure. AS it turns out, Bank of America found out I joined the military and stopped the foreclosure process. We communicated with Bank of America for years, we told them we would sign off on any waiver needed to allow them to follow through with the foreclosure. We were told by Bank of America that it was not our decision to make. Finally, in XX/XX/XXXX, Bank of America finally filed suit in XXXX XXXX, MO county court to get a default judgment against us in order to foreclose. At that time, I put a complaint into the Missouri State Attorney General for unethical business practices for holding the foreclosure for 6 years. Bank of America returned with a statement saying that they did nothing wrong, the lengthy time was due to court proceedings, however, they could produce no evidence that they had filed anything with the court prior to XX/XX/XXXX. While this was going on, they decided to let us try a short-sale. I spoke with the short sale specialists there and was under a program where loans that were in delinquent status were offered a short sale and they would also pay the consumer {$10000.00} if a short sale is closed. At the same time, they also had a lawyer working on getting a default judgement though the court. In XX/XX/XXXX, we received a short sale offer on the house. We started the process of the short sale. Two weeks ago, I received news that everything had been put on hold due to the fact that Bank of America has decided to sell our Mortgage to XXXX XXXX XXXXXXXX. Just before finding out that our loan had been sold, we were also given a consent judgement from XXXX XXXX county court. So the short sale was going through, and the foreclosure was finally moving forward, then they decide to sell my mortgage to a predatory lender. I believe that Bank of America has acted in bad faith toward me and my family and I do n't know if any laws were broken, but they have definitely acted unethically toward a now XXXX veteran  who served his country for over 6 years. I would like Bank of America to pull the mortgage back from the sale and follow through with the short sale or foreclosure. They are sending my mortgage to another company in the middle of a sale and in the middle of a legal proceeding. 
XXXX XXXX ( affected person ) XXXX XXXXXXXXXXXX Bank of America Short Sale specialist XXXX XXXX XXXXXXXXXXXX XXXX ext XXXX Lawyer contracted to Bank of America for Foreclosure XXXX XXXX XXXX, XXXX. 
XXXXXXXXXXXX ( XXXX XXXX XXXX ext XXXX My lawyer XXXX XXXX XXXXXXXXXXXX ( XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation