Consumer complaint received 2022-12-12
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I have a Capital one bank borrowed my account to get a loan from XXXX XXXX  XXXX  and my account was hacked and used my loan to send to the wrong address from XXXXXXXX XXXX XXXX  I have credit report from my XXXX dispute in favor my ID was stolen and used my information to send it to XXXX  when my account with XXXX  was requiring a refund my loan from XXXXXXXX XXXX XXXX  was I'd theft and reported stolen I contacted the IRS with my tax refund direct deposit to my Capital one bank to pay them off what I owed and send a security transfer to my XXXX  XXXX  using my XXXX  XXXX  and XXXX  XXXX  account linked and my XXXX XXXX  and capital one bank account was seized and blocked off saying the IRS had a Identity theft from a XXXX Data Breach and they said scammers were taken the money an left a note that doing business with me was cut off. I have a financial statement of delinquent account that caused a bankruptcy and I contacted the irs and the theft bureau of my account and was prosecuted stolen and sent a XXXX form to XXXX XXXX from tax protection plus Identy theft bureau for claim of {$20000.00} from my XXXX XXXX refund I sent the statement to direct deposit to my Capital One Bank and contacted the XXXX site administration and said was a claim for a case open from XXXX XXXX XXXX site administrator that my files were under investigation for theft and reported my domiciliary accounts hacked and stolen from my database needing security fee for money transfer from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ordered that the bank be transferred to XXXX  with my stolen Identy issue so I contacted XXXX Identity works with my XXXX data breach account she sent email and checked my data was stolen Identity 3 and reported it a claim dispute but my form XXXX went to Capital One bnak and the filed a manager to close my bank account down due to delinquent account issue owing them money and said contact claims administration about the problem my IRS CASE WORKER said contact the IRS with XXXX XXXX and update a ID with XXXX ammended tax voucher and respond to the case payment with my update I have a dispute with XXXX capital one bank XXXX XXXX sent a negligent delinquent account payment voucher from XXXX eployeement payment voucher XXXX with case number for XXXX  to pay and left at there desk to file mailed in voucher check from XXXX  claimed theirs used my name to ID theft my records and updated the case stolen and never recieved when XXXX  and XXXX and Capital one called a delinquent account from the notice letter from the IRS the Capital One bank National Associate claimed that the voucher wasn't on file with the report mailed in from the post office and stole my Identity to use it on the claim from the respondent and created a bankruptcy dispute until they get paid from Capital One bank {$110000.00} was lost in a case with XXXX  direct deposit mailed in case document payment reported theft from my case files and distorted to the public as inheritance fund from a collection notice and closed my accounts down with undisputed claim charges and billing disputes from the government. So I called the direct IRS and mad an appointment with XXXX XXXX XXXX and said was a XXXX X ammended return payment voucher sent and come in the office to make a claim and I never recieved my direct deposit tax refund claim or deposit was stated in the bnak with someone using my name. I also reported a XXXX data breach on my claim was sent to dispute claimes office for a data breach.

Company response to consumer: Closed with explanation