Consumer complaint received 2018-02-06
Company: MARINER FINANCE, LLC
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am forming a complaint against both companies Mariner Finance and XXXX. In XX/XX/XXXX I became late with my Mariner Finance loan. A letter was sent to my home in XX/XX/XXXX from Mariner Finance in reference to them taking me to court on default of my loan. 
On XX/XX/XXXX, I went into my local Mariner Finance office located at : where I made a payment of {$210.00} which included my XX/XX/XXXX and XX/XX/XXXX payment. I spoke with a female customer rep that handles court judgments ( I believe her name was XXXX or XXXX, whomever handles judgment accounts ). I signed paperwork that removed the court filing and made me agree to on time payments going forward. At that time I was told the judgment and collection information would be removed from my account in 30days. A month later XX/XX/XXXX my XXXX and XXXX  still showed the account was closed and no payments was shown received. I called Mariner Finance the local branch that handles my account again and told them that my account was still showing closed, they told me my account was not closed and suggested I send my the credit reporting companies my payment history. On XX/XX/XXXX I sent XXXX my payment histories printed from my online account history to dispute the inaccuracy that my account was showing which was an inaccurate account balance, no payments showing since XX/XX/XXXX and that my account was not closed/collections as being reported. I also called Mariner Finance Customer Service on XX/XX/XXXX at ( XXXX ) XXXX ) I spoke with a female Customer Rep by the name of XXXX. I asked her if my account was closed she confirmed it was not. I told her the issue I was having with my credit reports showing my account was closed and not reporting payments or accurate balance. She told me to fax over my credit report to fax ( XXXX ) -XXXX so that she can see how it was reporting. Once we hung up 10 minutes later she called me back and stated she called the local Mariner Finance office at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MD ( XXXX ) XXXX spoke to the office manager explained the issue and that I did not have to fax over my credit report as she requested before and that the branch manager said they would contact the credit companies and send them correct information about my account that is was not closed/collections and also send my payment history and balance. A letter dated XX/XX/XXXX from XXXX was mailed to my home stating that they would not change the information that they had that it was confirmed correct. The information is not correct so that is why I am submitting this complaint. I have included the following documents with my compliant : 1. Payment history screenshot from on online MarinerFinance.com account showing all payments made on time since XXXX XXXX 2. A download of all payments since my account was opened from MarinerFinance.com account 3. Fax that was sent to XXXX and all supporting documents I sent them. 
4. Response letter from XXXX postdated on XX/XX/XXXX I am only requesting that the record is reported correctly, showing my account is not closed and not in collections, showing all payments are being received and showing and accurate balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation