Consumer complaint received 2020-10-31
Company: Byrider Franchising, LLC
State: MD
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
On XX/XX/XXXX my XXXX XXXX XXXX XXXX broke down, I was told by an employee at the company to drive with a blown head gasket to the service center. Car broke down and I immediately called XXXX XXXX who at the time was my handler, there was no answer. I then emailed Ms XXXX with hopes of having them to pick the vehicle up and there was no email returned. I abandoned the car on I95. According to the General Manager of Cnac, they impounded the car. I then asked where it is, and I was told she doesn't know. I asked has it been sold, and her response was that she wasn't sure. She said that my case has been handed to a XXXX XXXX which is the lawyer suing me for a vehicle that disappeared. I reached out to Mr XXXX XXXX and he is unaware of where the car was impounded and what happened to the vehicle. He was also trying to understand why Cnac can not provide me the validity of what they are pursuing me for. He informed me to call them back and have them give me the details of the suit because he does not have the paperwork to provide me the information. I then called back to Cnac, the general manager became short with me, I believe because i was asking too many questions that they couldn't answer. She informed me that she has no record of the vehicle anymore and that the my handler just so happen to not be employed there anymore. I told her I'm trying to figure out why I wasn't contacted in reference to this vehicle especially since they had all update contact info an addresses, why wasn't I given the opportunity to dispute the supposed amount due before it was sent to collections. She admitted to me that she doesn't have any of that information, that she would reach higher up in efforts to validate this collection and she would be sure to reach out to me via email. I asked if she had my email, she said yes, I asked her to share it with me and she could not. I gave her my email to write it down and that was the end of the conversation on XX/XX/XXXX. Before than I have disputed this with each credit bureau dating back to over a year. This company refuses to validate debt, present me with accurate information or answer any questions pertaining to the whereabouts of this vehicle. I was current on all payments, I did what I was told, which was to drive it to the service center for repairs and if it breaks down, to call them. I even emailed her to make sure I was covered. I called XXXX gave the description of the vehicle and they had nothing in the system. XXXX sent me to two impound lots in order to search for the vehicle and they have no records of it being picked up. I want to was it impounded? Was it sold? Why was I told that in the system of Cnac it shows impounded but it was never on any impound lots? This is violating so many things. Based on inaccuracies alone, this debt should be removed from my credit. My tags were never reported to MVA which now I owe because no one returned them. All I ask if for this to be removed from ALL bureaus before I have to take further measures. Reference 'Title 15 sub chapter 3..CC Fair Trade Commission ' I ask for this lawsuit to be dropped and debt to be removed from each credit bureau immediately due to inaccurate information, false documentation, the inability to validate in a timely manner, and dishonesty of the company. XX/XX/XXXX I sent over a debt validation letter. Although it has not been 30 days of the receipt of THIS particular notice, I have however asked numerous times via disputes for validation, and it has not been honored. XX/XX/XXXX will be 30 days from when the validation request was received by XXXX XXXX of Cnac-Md106. There is no vehicle, no documentation of it being impounded, no notice given to the consumer or option to dispute, my tags we not taken to MVA, No contact from my handler in regards to the car. 

... ..This does not include the fact I was sold a vehicle that violated the Lemon Law. It sold over priced by more than triple the amount that it was worth, radiator and transmission went up within 2 weeks of purchase. This company violates SO many laws and has lawsuit against them not yet filed in Maryland. If proper action isn't taken on this issue my next step will be filing a lawsuit.

Company response to consumer: Closed with explanation