Consumer complaint received 2016-04-03
Company: PNC Bank N.A.
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
This additional Complaint is in addition to complaints # XXXX, Complaint # XXXX & Complaint # XXXX. HUD-RESPA & PNC/XXXX XXXX have know the facts since XXXX. XXXX has replied to and to me they are unable to investigate the loan until the CFPB provides documentation that XXXX XXXX who is now owned by XXXX did purchase PNC. I have provided documents that the CFPB can provide to XXXX to investigate these complaints and answer the XXXX Qualified Written Requests and make the necessary financial adjustments. 
XXXX loan applications were completed by PNC for this loan. The first loan application ( attached ) proposes {$350.00} for a monthly tax amount ( XXXX {$350.00} = {$4200.00} ). The " : ApprovalFirst Process Certificates ( XXXX ) ( attached ) indicates the first loan application was completed XXXX XXXX, XXXX by PNC Mortgage A deposition by PNC ( attached ). also stated approximately {$4000.00} annual for taxes. This was an underestimate of approximately {$3000.00} each year of the 30 year note ( {$3000.00} x XXXX = {$90000.00} ) RESPA does not indicate a builders estimate as an acceptable method to provide anticipated taxes for a buyer for a home mortgage loan. The County Tax Office as stated in RESPA would be a reliable source of tax information to obtain a reasonable estimate amount for anticipated taxes. The misrepresentation of approximately {$330.00} from the second loan application ( attached ) was completed & together with the information provided by PNC/XXXX. XXXX ( attached ) we made the decision to build the home as it fit within our budget.The Construction Contract to build the home occurred XXXX XXXX XXXX. Three times before signing the contract, information was misrepresented to us.If we had know the correct amount we could have reduced the size of the house and other features which would have reduced our taxes for 30 years.Three appraisals were ordered by PNC which is used, also could have provided a comparison for anticipated taxes as is stated in RESPA. The errors by PNC and XXXX deflecting the actual causes of their errors and providing False Information to a Federal Regulatory Agency for their errors for THREE YEARS and to the borrowers led to extensive anxiety and stress with enormous legal bills. PNC never accepted the PNC as stated in RESPA. ( attached ) Our rebuttal to XXXX XXXX is attached as is their letter addressing our " concerns '' but never providing substantive answers to the questions asked of them for the XXXX QWR 's sent to PNC. Further to our statements in our rebuttal, paragraph XXXX, we were being required to pay {$19000.00} for the errors made by PNC into escrow. 
XXXX {$630.00} Escrow year + XXXX x {$980.00} = XXXX for shortage.Total of {$19000.00} We have shown in our previous complaints the computer generated mathematical errors in our loan. Do other loans serviced by PNC/XXXX XXXX have similar systematic problems? We were being required to pay into the escrow account apparently an excessive amount. We had, at payoff, requested and again request a forensic accounting by PNC/XXXX XXXX for this loan. The financial disbursement at payoff was not correct.

Company response to consumer: Closed with explanation