Consumer complaint received 2020-02-06
Company: Credit Management Control, Inc.
State: WA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
To Whom it May Concern. 
Yesterday, XX/XX/2020 I contacted Credit Management Control ( CMC ) at XXXX and had a very unpleasant experience with several people in the office including two managers, one of which is listed as co-owner on the website. The first two agents by the names of XXXX and XXXX hung up on me without hesitation. 
My conversation with XXXX was much like my conversation with XXXX. I called in to ask a general question and both them refused the information saying they were violating a law without knowing which account my question was specific to. XXXX hung up on me when I asked for the company name and to be transferred to her supervisor. My questions were not account specific, more policy specific. 
I gave client specific name to XXXX found on the clients credit report. She said there were several clients with the same name in their system, Emergency Ohio and couldnt narrow it down based on that information. I asked her how this would affect a credit report and if they would be willing to settle and how it would report once paid and/or settled. She said she couldnt give me that information as she was violating the law without an account. Again, was asking a very general question and she refused to give me the information saying I was being difficult. At that point I asked for her supervisor. 

A man by the name of XXXX took the call. I told him about the representatives and he seemed unconcerned and even seemed to defended the position of the two representatives, both of which violated several FDCPA violations. Neither told me the call was being recorded and neither stated the mini XXXX. I asked him the same questions as above. He too acted as though the general questions I had, needed an account to be pulled up. He hung up on me when I asked the companies name. In short, I told him I would do the research and call back with what I found out. I asked him for his direct line to reach him and he stated he didnt have one and just to call this number back and I would get him. At that time, I contacted the XXXX and they were able to give me the name of the client, XXXX XXXX XXXX. 
I called back and asked for XXXX, the supervisor, to give them the information I researched. The person on the phone transferred my call to a man by the name of XXXX. I then inquired about who I was talking to on the phone prior. At that time I found out that the person hanging up on me after refusing to answer general questions that were not account specific, including the collection agency name, was the President and Co-Owner, XXXX XXXX and I was now talking to XXXX XXXX who is listed as the Collection Manager. I also found a direct contact for XXXX XXXX at XXXX. He was deceitful about that as well. How can trust anything they say, and this is the President giving this information or lack thereof. 
XXXX XXXX at least told me it report as paid because that is agency specific. I have been in the industry too many years. He was the most helpful, but still pretended they needed an account pulled up. If this is the case, they are being discriminatory and that I do not like at all based on my questions. 
They need to be audited immediately to make sure they are practicing legally. Especially when you have the President of the company breaking FDCPA violations.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation