Consumer complaint received 2017-11-13
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Consumer bank records to accommodate/justify the claims outlined in this consumer complaint are available upon request. It 's interesting to see the growing number of XXXX XXXX XXXX consumer complaints and negative consumer reviews vs. positive or neutral consumer reviews located at XXXX XXXX XXXXXXXX XXXX when a consumer clicks " View Customer Complaints ( 7 ) ''. My XXXX XXXX XXXX Checking and Savings account was breached AGAIN just last month and I have yet to receive a professional courtesy phone call from XXXX XXXX XXXX 's XXXX regarding ( 1 ) the fair resolution outlined in this consumer complaint and ( 2 ) explain to me why my/XXXX XXXX XXXX member accounts keep getting breached. I have been informed by XXXX XXXX XXXX 's Executive Leadership Team that XXXX XXXX XXXX has gotten too big and CAN NOT manage their account holder/member operations effectively, efficiently and with integrity. As pertains to my specific citizen/civilian/consumer incident, XXXX XXXX XXXX CHOOSES NOT TO cross-check its own/XXXX XXXX XXXX members ' Checking and Savings accounts for available/substantial funds being available for XXXX XXXX XXXX loan payments, BEFORE flagging their own members ' loan payments as " past due '', collecting various fees, conducting professional courtesy phone calls, and reporting loan accounts as " past due '' to major credit reporting agencies. From a non-collusion, consumer-centric and operational integrity perspective, the AVAILABLE FUNDS in a XXXX XXXX XXXX account holder's/member 's XXXX  XXXX XXXX Checking and Savings accounts should be cross-checked by XXXX XXXX XXXX  operations to confirm ( or deny ) that funds are available to pay/pay off a XXXX XXXX XXXX  loan and then followed up on by either an automated or personalized XXXX XXXX XXXX  professional courtesy phone call BEFORE ( 1 ) reporting honest consumer oversight as " past due '' to major reporting agencies ( 2 ) collecting various XXXX XXXX XXXX fees and ( 3 ) damaging a consumer 's immaculate loan payment history for 7 years. Again, I would like a professional courtesy phone call at the number on my XXXX XXXX XXXX account, and a letter sent to the address on my XXXX XXXX XXXX account, from XXXX XXXX XXXX 's CEO, XXXX XXXX, explaining to me, a loyal XXXX XXXX XXXX member for over 10 years, ( 1 ) why she 's endorsing and allowing known operational integrity issues to run rampant under her leadership, ( 2 ) what will be done to resolve what happened to me, and ( 3 ) what will be done to prevent what happened to me from happening to other XXXX XXXX XXXX account holders/members. I will continue to submit formal consumer complaints with any/all financial reporting organizations and agencies that are in the best interests of protecting citizens/civilians and consumers of XXXX XXXX XXXX 's misconduct until XXXX XXXX XXXX 's operational integrity improves and my desired settlement is achieved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation