Consumer complaint received 2021-12-15
Company: BARCLAYS BANK DELAWARE
State: UT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
1. My wife and I have had a " Wyndham Rewards '' Visa credit card since XXXX. We have used it without problems until this XX/XX/XXXX. The current issues are related to the company from which the cared is managed by Barclays. 

2. Barclays sent another credit card in May. Payments were set up that month on my wife 's phone using their online bank system that they provide. 

3. On XX/XX/XXXX {$230.00} was withdrawn from our personal checking account as it was scheduled. 
On XX/XX/XXXX {$230.00} was withdrawn from our personal checking count as it was scheduled. 
On XX/XX/XXXX {$230.00} was withdrawn from our personal checking account as it was scheduled. 

4. In XXXX we received calls from " Wyndham XXXX XXXX '' stating that we had been sent to collections due to owing monthly payments Since XXXX. 

5.  On XX/XX/XXXX my wife was on the a 3 way phone call for XXXX hours ( after having been disconnected several times ) with a Wyndham XXXX supervisor and a supervisor for the Wyndham Rewards credit card ( through Barclays ) companies. This 3 way call did not go well after all that time spent trying to resolve this issue. The end result was : A. Wyndham XXXX wanted their payment for those 3 months and B. Wyndham Rewards credit card through Barclays stated that they did not receive the payments. 

6. A payment was then made for {$700.00} on that same day ( XX/XX/XXXX ) from another credit card to avoid being sent to collection. 

7. Another lengthy phone call was made to Wyndham Rewards credit card XXXXompany ( Barclays ) supervisor who refused to accept that Barclays had made a mistake in not showing the payments had been made to Wyndham XXXX XXXX. My wife told the supervisor that she was going to report them for trying to collect money from us that had already been paid. After multiple calls to Barclays the Wyndham Rewards credit card with Barclays was cancelled and their emails were blocked by my wife. My wife made calls to Barclays on the following days : XX/XX/XXXX XX/XX/XXXX and XXXX, XXXX XX/XX/XXXX XXXX stated that all phone calls were being recorded. 
On XX/XX/XXXX my wife recorded yeet another phone call with them after receiving another statement for payment of the already paid account. 

8. This issue was reported to our bank ( XXXX XXXX  ). After an investigation by them the {$700.00} was reimbursed back into our personal credit card. This was done by 3 separate payments covering the months of XXXX, XXXX, and XXXX of XXXX. 

9. On XX/XX/XXXX a statement from Barclays was sent to us to collect {$490.00} ( an outstanding balance they claim was not paid ). 

10. Another lengthy phone call by my wife on XX/XX/XXXX ( after getting disconnected ) and calling back she was sent to the " dispute department '' for Barclays Bank. The numbers given her to call were ; XXXX XXXX My wife talked to XXXX, XXXX and XXXX who all claimed to be supervisors and that a claim was made by my wife on that day XX/XX/XXXX. 

11. Another long phone call ensued on XX/XX/XXXX by my wife to follow up on the complaint filed on XX/XX/XXXX. She was referred to XXXX who gave her an email to send the statement documenting the payment had been made to Wyndham XXXX XXXX ( which is Wyndham XXXX XXXX ). This payment was made from a credit card through XXXX XXXX XXXXk. 

12. An email was sent to : XXXX Attention : XXXX with reference number : XXXX XXXX XXXX. This email was sent from my wife 's email but was returned because the email was rejected by Barclays Bank. I then sent the email from my email account on XX/XX/XXXX and it was received. 

14. However, on Sunday XX/XX/XXXX my wife received email bill from Wyndham Rewards credit card saying that we still had an outstanding amount due and that it was past due. 

15. Lastly, as you can see from all of the above information we have been trying to resolve this matter with Barclays Bank the issuer of the Wyndham Rewards credit card.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation