Consumer complaint received 2020-02-29
Company: PRESTIGE FINANCIAL SERVICES INC
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/XXXX, I spoke with XXXX XXXX via email in regards to the XXXX XXXX XXXX. I stated in the email that it was my intention to return the vehicle into their possession. I advised where the vehicle could be picked up. I also advised that I wanted a final accounting of the sale of the vehicle and what address to send it to. 
On XX/XX/XXXX I emailed XXXX XXXX about getting my personal belongings out of the XXXX XXXX XXXX as Prestige Financial had stated to me that they were going to retrieve the vehicle. I also spoke with XXXX XXXX from Prestige Financial Services on the XXXX of XXXX via email and he stated that the total I owed was {$15000.00} which was increasing daily in interest and fees. He stated he was quoted from the dealership was over {$8300.00} which is incorrect. He stated I would end up owing over {$20000.00} dollars. 
On XX/XX/XXXX I also sent another email stating that as of XX/XX/XXXX, Prestige Financial Services was given a voluntary surrender notice and their office was informed where to pick up the vehicle. I surrendered the vehicle to them on XX/XX/XXXX. 
On XX/XX/XXXX I mailed a certified letter to Prestige Financial to the address located on my XXXX Credit Report. The letter stated that I was disputing the amount on my credit report. I requested an original written signed installment contract, the payoff amount required to take possession of the vehicle and final accounting including method of sale. The mail went to Prestige Financial Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX. The mail came back undeliverable. I was unable to get the information that I needed to validate the amount the company was stating I owed. 
I received a letter from Prestige Financial Services mail dated XX/XX/XXXX. The letter contained a breakdown of the charged but the letter was dated XX/XX/XXXX. The final numbers that showed what was owed was {$15000.00} which is totally different than the prior emails and the amount of {$17000.00} that is showing on my credit report. I also received an email on XX/XX/XXXX stating that the vehicle sold for {$4900.00} but in the breakdown, it showed the vehicle sold for {$5400.00}. 
Since XXXX, Prestige Financial has reported to all three credit bureaus that the account was late for payment each month. In XXXX of XXXX it was reported that the account was closed and written off. 
After further investigation, it was discovered that Prestige Financial Services are reporting different addresses to the credit bureau. XXXX and XXXX are showing XXXX XXXX XXXX XXXX XXXX UT XXXX while XXXX is showing XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX. The mail that came with the breakdown is showing XXXX. XXXX XXXX XXXX XXXX XXXX UT XXXX. This makes it difficult to dispute the charges with the company as I dont know what address to send the dispute to. 
On XX/XX/XXXX, I receive an letter in the mail from a lawyer wanting to take my case as I was being sued from Prestige Financial Services. I went to the XXXX Civil Court docket website and looked up my name. Prestige Financial Services filed case XXXX on XX/XX/XXXX at the XXXX XXXX Justice Court for {$8600.00}. I also discovered from the Attorney General website that in order to keep it at the civil level, the amount has to be less than {$10000.00}. The company reduced the amount to keep it at the civil level. I had no knowledge of the case being filed and have received any collection letters from them. The amounts that they are reporting are different. They are suing me for {$8600.00} and asking for interest on the loan in which they have kept charging interest fees from XX/XX/XXXX, fees for a total sum of {$16000.00} which they are trying to get the courts to award above and beyond the maximum limit. They are reporting {$16000.00} written off and {$17000.00} past due. I have yet to receive the original copy of the contract, proof of sale, misappropriated funds of gap insurance. 
As of XX/XX/XXXX, the account was listed in a Chapter XXXX bankruptcy. The account was opened, XXXX XXXX and is being shown that it was closed in XXXX of XXXX.The vehicle was not listed in the Chapter XXXX bankruptcy as the vehicle was purchased after. 
I also did some research and have found that they have done this to other consumers. They have reported information to the credit bureaus incorrectly and have also had law suits against them for unfair practices. 
I have included copies of email communication ; my credit bureau reports to show the inaccurate information of the address for Prestige Financial and the credit alerts that I get from them stating that I have been late with payments. This has affected my credit score with Prestige Financial reporting incorrect information. I have also disputed this with XXXX, XXXX and XXXX about the incorrect information regarding my credit report. To this date, the information is still being reported incorrectly. 
On XX/XX/XXXX, I got an email alert that my information has changed on my credit report from Prestige Financial Services. I discovered that the company reported the account as closed as of XX/XX/XXXX on XXXX and XX/XX/XXXX on XXXX  which is not true. The company has had the vehicle since XX/XX/XXXX. They reported XXXX as a bankruptcy and is now showing that the account is charged off and on XXXX is showing that the account is charged off. The amounts are being reported as {$17000.00} XXXX   and {$17000.00} on XXXX with being paid in full. 
I have disputed this account multiple times and the credit bureaus are letting them report inaccurate information on my report. Prestige Financial services is providing incorrect information while suing me in court. 
I filed a report with the Arizona State Attorney General Office and they forward the complaint to the Arizona State of Financial Institutions. 

I have also obtained XXXX XXXX XXXX for a Chapter XXXX bankruptcy and they have received notice that I have obtained them but yet they still report inaccurate information and is still suing me.

Company response to consumer: Closed with explanation