Consumer complaint received 2019-06-23
Company: Paypal Holdings, Inc
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
I created my PayPal for my business " XXXX '' on XX/XX/2019. I sold a few phones on XXXX  without any issue & only positive 100 %, 5 star feedback from every buyer. On XX/XX/2019 I received an e mail from " XXXX '' that stated a review of my account is complete and they returned my account to regular standing ( attachment # 1 ). I was not notified nor made aware my account was under review at this point. On XX/XX/2019 I listed a few items on XXXX as well. I had no issues, and only 100 % feedback and high praise from buyers at the speed of my shipping ( same day purchased its shipped ). On XX/XX/2019 at XXXX I received an email ( attachment # 2 )  informing me that I need to take action on my Pay Pal account with ReferenceID : XXXX as they noticed I have been receiving or withdrawing large amounts of money from my PayPal account. I logged in within minutes to find them asking me for invoices, receipts, business information, and a few transactions they required information about. I logged in, provided all information requested. On XX/XX/2019 at XXXX I received an email letting me know they restored my account ( attachment # 3 ). On XX/XX/2019 at XXXX I received an email stating I can no longer use PayPal ReferenceID : # XXXX ( attachment # 4 ). I followed up and received generic emails stating my funds will be available on or around XX/XX/2019. I have tried numerous times to contact via phone which they have made almost impossible with the 45+ minute long wait times, and getting transferred back and fourth between people. I've also emailed multiple times to find absolutely no response, or generic " Please use the website to contact us '' type replies. I follow all their rules/policies in the acceptable use policy, the XXXX seller policy to use paypal as a payment gateway, the legal policies, and the rest of them that apply. I do not have any chargebacks on my account, I do not have any fraud activity on my account, nor do I engage in HIGH dollar amount sales constantly. I sell only on XXXX & a little on XXXX where I have no problems with any buyers - only 100 % positive ratings & high praise from buyers. PayPal can not twist the verbage of their policy and say its for safety/fraud/money laundering etc fears - when that is not the case only to turn around and keep our money for 180 days and do as they please. They are to transmit my money. I have not broken any law, nor violated any of their policies. They already had been sent a " Notice to Dispute '' as stated in their policy which is a step prior to arbitration. They will receive it on Monday. The complaint was also filed with The Commissioners Office of Financial Regulation in Maryland. I will next file complaints with the DOJ, SEC, MD Attorney General, and so forth. They can not get away with withholding my hard earned money leaving me with {$12.00} in my bank account for no reason when I provided them invoices, receipts, sales history, detailed sales information, confidential supplier prices on the invoices, drivers license, and much more.

Company response to consumer: Closed with explanation