Consumer complaint received 2023-03-21
Company: WELLS FARGO & COMPANY
State: WA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
On XX/XX/XXXX XXXX XXXX XXXX, Relationship Banker at Wells Fargo, XXXX XXXX XXXX, illegally detained me for 1.5 hours, while holding my driver 's licence hostage, wouldn't complete my transaction, wouldn't let me sit at his desk while he had my license, told me to sit across the bank, and threatened me I wouldn't get the money I was trying to withdraw unless I sat across the room. When I approached his desk, he would hang up the phone, and tell me I wasn't allowed to hear what he was saying, and to go sit down. After an hour and a half, he finally released my drivers license ( I wondered if he sold my info on the internet during all that time ) and told me to go to a bank teller named " XXXX ''. I went there to get my cash withdrawel, which XXXX had stopped. I was finally given my money by XXXX, the bank teller ( I had cashed an insurance check ). I said I wanted to count the cash given to me after what I went through. XXXX told me I'd have to leave the window. I refused, saying I didn't trust anyone in this bank anymore, and I was counting it there. I did, right in front of her, and I was {$100.00} short. I told her to give me the remaining {$100.00}. She reached forward on her desk about one foot, held up the {$100.00} bill in the air with a sneer, didn't say a word, and I had to reach past the window to take it from her. She never said a word. I realized, she knew she had shorted me and was preparing to keep the money. I believe she needs to be looked into, and so does XXXX XXXX XXXX. His NMLS ID is XXXX. The bank info : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX. Immediately after leaving the bank, I called the XXXX XXXX police and made a police report. Incident # XXXX. The officer said I should have called the police while I was being held against my will. It is a crime called illegal detainment, and they could have intervened, and even arrested XXXX. I still wonder what he did with my Driver 's License ID for 1.5 hours. I called my fraud company, put fraud alerts on all credit companies, put extra fraud measures on all my banks. One last thing : When I was finally leaving, after this sickening event, XXXX said, " Where are you taking the money? '' I said, " I don't know. '' ( What I really said in my mind was : It's none of your business. ). He insisted I tell him. I refused. Then he asked me what I was going to do with the money. This man was a bully. It was an insurance check I was cashing. He knew that. He still wanted to know. I finally told him it was for my house repairs. AS a bank official XXXX had access to my Social Security Number, my License number, and as he had my driver 's license for 1.5 hours. He could have done anything with my information. I notified the fraud division at Wells Fargo, and filed a complaint with the Exec Office ( XXXX ) Ref # : XXXX. I talked with Escalations and complaints ( XXXX XXXX, CA ) and a supervisor, XXXX XXXX ( XXXX ). Also talked with XXXX XXXX in Escalations. Wells Fargo wouldn't tell me anything. I asked them if they looked at the camera recording to see if XXXX XXXX XXXX was selling my SS # and License number on the internet during his 1.5 hours while he held me and my license hostage. They told me nothing, said they'd done an investigation, and it was closed ( in one day!!!??? ). I opened another complaint with XXXX XXXX, gave Case # : XXXX XXXX XXXX XXXX XXXX ), and they closed that one in one day as well. I called the Resolution Team at XXXX, The Exec Office at XXXX XXXX, Talked with XXXX XXXX, in Escalation, a Case Specialist XXXX XXXX XXXX XXXX and an Escalation Mgr, XXXX. Got no satisfaction. On XX/XX/XXXX, called XXXX XXXX, a Supervisor, XXXX XXXX, Case # : XXXX XXXX XXXX XXXX. They told me case closed. Wouldn't even tell me if they'd looked at the camera video of XXXX or the bank teller, XXXX. This bank needs to be investigated. XXXX XXXX XXXX, and XXXX, the bank teller appear to be crooks. Please keep them from harming another person. Signed, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, WA XXXX, telephone number XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation