Consumer complaint received 2019-06-03
Company: WELLS FARGO & COMPANY
State: NY
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
On XX/XX/19, I met a sale person named XXXX at the above location and I purchased a 2016 XXXX at that location for my wife, {$16000.00} was the agreed price with XXXX. He then took me to his supervisor named XXXX to complete the paperwork, I told XXXX that my wife live in XXXX, she have a XXXX license but, I only have XXXX XXXX license. if it was ok for me to purchased the vehicle under my name on the loan, to give me a transit plate to take it home as a surprise to my wife in XXXX. and then my wife will come into the dealer with her credentials and her XXXX  license to complete the paperwork. The replied yes, that she only have 5 days to come down and complete the paperwork and to bring proof of insurance. XXXX asked where the vehicle will be register and I clearly told him at her XXXX address, because she will is the one with the XXXX license and the insurance. He said it was ok to do It that way. I gave XXXX my XXXX  license and he completed the paperwork under my wife 's XXXX  address ; I payed for the XXXX taxes, registration fees and title fees for them to process my wife registration and license plate when she comes in. My wife went down the next day and gave XXXX a copy of her XXXX license and temp. insurance card. 

Two weeks later, I stopped by the dealership to inquire about the license plates and they told me that I should received them by the following week. I recently went back to the dealership and I was informed that the person ( XXXX ) who completed the paperwork has been fired. I sat down with the general manager XXXX XXXX to see when my wife should receive her registration and Plates. XXXX told me that the person who completed the paperwork was under the impression that I was the only one on the loan and therefore the registration must be under your name. I told him that I clearly explained to him that I only have a XXXX license and I provided a copy of that License to clearly indicates that I do not leave in XXXX. XXXX said that XXXX is able to do that and XXXX did too at one point and now they stopped and it's not his fault if they change the law etc. I told him that I gave proof of address in XXXX for me and told him that the car will be register under my wife name in the XXXX   address provided for her. upon further investigation, I realized that the dealer ( XXXX ) charged me {$1400.00} extra on my purchased price from {$16000.00} to {$17000.00} and added service charges for about {$3000.00} that I also did not agree on, I delved more into the paperwork and realized that he enter an insurance Policy on the temp that was fabricated. When I questioned XXXX about them, he told me that I should of read my paperwork! I will except that statement, but, the company is now unable to procure my wife 's registrations and license plate because the contract was written under fraudulent means. I contacted the Police to report that, and I was told that it is a civil matter. The dealership is still refusing to provide my wife with the registration and license plate I payed for, including sales taxes. They are refusing to revoke that contract, nor credit me back my money. I need help with this please, because the 30 days transit plate is now expired and they will not give my wife her license plates and her registration card that I payed for. If I pay for registrations and plates at the dealership, I think I have the right to have it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation