Consumer complaint received 2021-12-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have multiple business and personal accounts with Bank of America and have for XXXX years. On XX/XX/2021, I was told that XXXX of my vendor 's checks were returned for XXXX of my businesses ( XXXX XXXX XXXX, XXXX ). I immediately logged into my online account and discovered all of my business 's funds had been removed. I called BofA and they said they could not give me information about what had happened over the phone so I would need to go to a branch. I went to a branch and was told they could not give me any information and that I would receive a letter in the mail from BofA but they said it might be an IRS levy. I then called the IRS who said they did not levy my account. I then discovered that a former partner in the business ( who was a partner at the time ) had his attorney send a letter to BofA requesting the account be frozen. This was discovered by my attorney contacting my former partner 's attorney and not through Bank of America. Bank of America never provided a copy of the letter or even acknowledged that was why they froze my account. 

After some back and forth, the former partner and I executed legal documents for him to exit the business leaving me as the sole owner of the business on XX/XX/XXXX. This has been communicated to BofA by my former partner 's attorney, my business 's attorney, my former partner, and myself on multiple occasions. BofA keeps giving me and my attorney the run around and changing what they want to unfreeze the account. I have provided documents to them on multiple occasions via email and via having a branch employee fax their legal department the documents. I have provided everything they need and more and they have not requested any other documents. They have the separation agreement and the amendment to the company agreement showing the former partner exiting the business and leaving me as the sole owner and manager of the business. Despite this, they have asked for the former partner to be added to the account as a signer which is completely improper and I believe illegal as he has no legal rights to the business or the business 's assets. I have asked to speak with someone at BofA that has the authority to unfreeze my account on multiple occasions but have been told each time that the bank can not give out that information and they would pass on my request for someone to contact me. Despite these multiple requests, I have not been contacted by anyone with any authority to handle this matter or provide information about how to resolve it. It has now been XXXX months and my account is still frozen. I have also contacted the XXXX XXXX XXXX to file a police report for what I believe at this point to be the theft by Bank of America. I would appreciate any help you can give in resolving this issue and Bank of America 's shameful actions and continued refusal to unfreeze my account or provide any means to get this accomplished.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation