Consumer complaint received 2021-10-06
Company: ORG GC GP Buyer, LLC
State: IN
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XX/XX/XXXX I contacted XXXX  because I wanted to port out my number to XXXX. I called to verify that since I made my monthly payment on XX/XX/XXXX as well as two other payments on XX/XX/XXXX and XX/XX/XXXX that I had no other balance owed. Based on conversation I understood that after XX/XX/XXXX my billing time started again. The agent disconnected phone that day even tho I didnt tell him to i was just double checking process. 

On XX/XX/XXXX I contact XXXX again to get my cellphone unlocked and port my number. 
I contacted XXXX again for seven consecutive days several times a day because my number was never released to port. 
The XXXX day XXXX called on 3 way it was done. 
During this process no one ever told me I still owe any bill. 
I Ported this number from XXXX before I took IT to XXXX. I paid my bill and they released my number. No surprises At all. 

XX/XX/XXXX and XX/XX/XXXX I got a notice that my autopay didnt go thru so I called. I was told its a mistake we dont see a bill and the autopay will stop within 30days. I provided all the information and my card number. I also sent a email and contacted virtual assistant. 

XX/XX/XXXX I got the email that service was disconnected I didnt open it but i assumed it was the notice I was told to expect. 

XX/XX/XXXX XXXX and XXXX I got emails about the autopay. 
XX/XX/XXXX XX/XX/XXXX and XXXX XXXXI still got emails about the cycle but no emails over autopay XXXX I got a alert from XXXX that I had a collection account. I contacted XXXX again. XXXX XXXX Department told me I dont have a bill. And its up CG service I contact them sent emails to prove my case no one responded to them. I did a dispute on XXXX XXXX it was found valid. I did another dispute with XXXX XXXX again it came back valid. 

XXXX XXXX and XXXX the collection was reported every month Which made my credit worse and worse. Seems intentional. My score was over XXXX and I had a house under contract at the time. 

XX/XX/XXXX I called XXXX again and was told I dont have a bill by two agents Including XXXX  collections department. 
After 90 minutes the third agent finds a bill after telling me I didnt have one.

First he said if I didnt get a letter how did I find out about it? Then said it was from XXXX which I have proof that I paid so he said it was from XXXX and that when I called I wasnt speaking to the right department. 
Thats not my fault. I dont work for XXXX. That is not how the credit bureau is supposed to be used. 

GC services sent a letter to my old address from over a year ago. I have the same phone number same email address the credit bureau has my new address on file. no one contacted me. XXXX has mailed items to my new address in Indiana. 

The agent attempted to charge me {$140.00} after its already on my credit report instead of contacting me before he sold it to the collection agency. Why are they able to validate the bill with credit agency but not me when i reached out several times? 

That would leave me with a paid collection on my report for seven years. XXXX nor XXXX XXXX services offered to delete the information if I paid it. It seems sketchy to wait until XXXX and the damage is done. Even with deletion its beyond repair because my points went down 3 times with each agent XXXX agents never said i had a bill in XXXX or XXXX. When I contact them they act like Im a criminal they rush transfer me over and over. No one ever fills in the next person so I have to explain again .Plus XXXX collection agency never contacted me. I had XXXX since XXXX and never just not paid. Ive had XXXX bills from them before. When I called in XXXX they attempted to give me a new plan. 
Around the two hour and 30 minutes mark the agent claimed he was contacting someone at GC services but he just hung up on me I guess because he asked my number in case of disconnection but never called back.

Company response to consumer: Closed with non-monetary relief