Consumer complaint received 2021-09-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have been a customer for Bank of America for over ten years.

I have NEVER had a check held for more than 3 days most 7 days over that ten years.

No matter the amount and I get all kinds of amounts of checks form {$50.00} to {$100.00} to {$20000.00}.

I recently had a XXXX  of mine that managed a condo trust I had done work for make a check bounce by closing their condo trust checking account before I deposited the check. 
I deposited the check with no knowledge of this. 
The check of course bounced. 

Within a day or two of finding out the issue of the check bouncing I cleared it up as fast as I could by letting the client of mine know and they quickly gave me XXXX transfer, that I then immediately sent to my bank. 
Shortly after this Bank of America started placing hold on all of my deposits for ten days no matter the amount. 
The first check they held unexpectedly almost ruined a job of mine as It was a deposit for a {$28000.00} job I was doing and was a half deposit of {$14000.00} It almost cost me a job and my lively hood of my XXXX. 

I have repeatedly called the bank main corporate customer service line and been given all manner of differing explanations. The most common thread of poor explanation was that they can hold checks at any time. 
My counter argument to them was simply what i stated earlier that in ten years this has never happened, and I believe it was because of this one bounced check. 
They neither deny or confirm and give me the cookie cutter line of we can hold checks for many reasons still no definitive explanation why this is happening ( again I believe because of bounced check 9 they wont confirm this statement ) ) or how losing the holds ( that again have never happened before in ten years of business with them ) will be in place for. 
No absolutely no information at all beyond some non descriptor tag lines of company policies and vague descriptions of what they can do. 

I have been to bank branches locally and keeps getting differing answers at all their branches, XXXX of which told me it will be up to a year they will continue to punish me for this XXXX error of the bounced check ( again they wont confirm thats why but also as stated this has never happened before ) the other I went to last week and they said it was over and the last few checks went through fine and now again this week back to a XXXX day hold??? What the heck??? 
So the hold is on then off then on then off????? And still no explanation. 
Right now XXXX sitting int he parking lot of XXXX XXXX XXXX in XXXX where I was made a fool of last week by a bank representative when the hold appeared off and all looked ok and he said I dont understand why your upset and i promised him i would be back and say i told you so .and XXXX filing this report before i go back into the trenches of this battle as I just got off the phone with XXXX of your representatives whom instructed me to file this report. 



Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation