Consumer complaint received 2021-01-20
Company: Paypal Holdings, Inc
State: PR
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Unauthorized transactions in the PayPal account of XXXX XXXX On XX/XX/XXXX, my PayPal account was compromised ( hacked ) and a remittance of {$500.00}, charged to my XXXX XXXX card, was forwarded to the account of XXXX XXXX XX/XX/XXXX XXXX XXXX hereinafter referred to as XXXX, XX/XX/XXXX via XXXX I immediately advised PayPal of this development, laying out the full circumstances under which the compromise had occurred and in effect challenged the transaction. My communication clearly indicated that my services had been hacked and that any access to my accounts had been fraudulently achieved. 

PayPal acknowledged at XXXX on XXXX, that they had received my message regarding the money transfer which had been sent to PayPal on XX/XX/XXXX ; that a dispute was now open in the amount of {$500.00} ; and that the outcome of which would be decided as soon as possible. They further noted that I would be notified of the final decision no later than 90 days from the date I had created the dispute. 

Nevertheless, at XXXX on XX/XX/XXXX, I was advised that the investigation had been completed and was being denied ; the sum of {$500.00} had been transferred to XXXX on XXXX XXXX, XXXX and would be available to the recipient on or before XX/XX/XXXX. 

I have subsequently requested that this dispute be elevated to a claim and that PayPal take whatsoever measures they may deem appropriate to recover the funds that had been transferred since they were solicited or executed fraudulently, and no services had been rendered or requested as part of any alleged transaction. 

The transaction is identified in your records as XXXX and the dispute as Case ID : XXXX. 

XXXX. 

On XX/XX/XXXX, an identical transaction ( money transfer ) was placed on my account, this time chargeable to my recently opened PayPal credit card. I immediately advised PayPal that I had neither initiated nor authorized any such transfer of funds. I have since received notices from PayPal that, upon review my protest was being denied since the transaction was not unauthorized. 

I categorically deny that I initiated or authorized said transaction ; I have never contacted or been contacted by said company and hereby request that my dispute be elevated to a claim and that PayPal actively intervene in the cancellation and recovery of any such funds as may have been transferred to the above-mentioned entities. 

The transaction is listed ion your records as XXXX and the dispute as XXXX. 

XXXX. 

On XX/XX/XXXX, I became aware of a third remittance, this time to one XXXX XXXX via XXXX in the amount of {$330.00} which was processed through my PayPal credit. I immediately challenged this charge, one that I had not initiated nor authorized. I have no relationship whatsoever commercial or otherwise with the XXXX XXXX or XX/XX/XXXX 

Nevertheless, PayPal, rather swiftly, completed their review of said unauthorized activity and determined that there was no unauthorized use. 

The transaction is identified in PayPal records as XXXX and the dispute case as XXXX XXXX. 

With reference to all three of the cases, I hereby state categorically that I did not initiate nor authorize any of these transfers, nor am I acquainted or at any time had any relationship -- commercial or otherwise with any of these parties. 

Given my inability to contact or directly interact with the financial institutions involved, I am hereby formally filing a claim and requesting that PayPal, through their resources pursue efforts to cancel or otherwise correct these charges. 

XXXX XXXX XXXX XXXX XXXX Tel : XXXX. 

Cc : Consumer Protection Agency

Company response to consumer: Closed with monetary relief