Consumer complaint received 2015-04-17
Company: JPMORGAN CHASE & CO.
State: IN
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't get flexible payment options

Complaint:
I took out some private student loans from Chase in XXXX to help me get through while going to college XXXX. I never received anything stating when my payments were supposed to start. In XXXX XXXX, I received a phone call stating that my student loans were behind. When I talked to them, I explained that we had never received anything in the mail about them even coming due. They told me that I had to pay the whole balance that was past due that day. I let them know that I did not have {$1500.00} and asked if I could just move the months that I was late to the end of the loan and I would start paying that month. They said that was not possible. I asked if I could just send in partial payments and they also said that was not possible that we had to pay the whole past due balance. I left it at that because at the time I did not have that much money. In the meantime, we found out that the reason we never received anything stating that it was due was because our co-signer was in Bankruptcy. We told them that day on the phone that 1. ) The co-signer passed away XXXX XXXX, XXXX and 2. ) His bankruptcy was filed on XXXX XXXX, XXXX which was before he passed away. This should have obviously been noted since this was 8 months after the bankruptcy was final and he had passed away. I can tell you now that my wife and I had to file bankruptcy in XXXX due to medical bills. Since our bankruptcy, we have NEVER had a late payment on anything. Well, we started to look at getting a mortgage this month and have since found out that his Chase student loans have been charge-off. We XXXX again NEVER received anything in the mail or a phone call stating they were going to be charged off and they knew in XXXX the co-signer was no longer in bankruptcy and had also passed away. They were charged off XXXX XXXX, XXXX. If we had received something stating that they were going to be charged off, we would have done whatever it took to get the money together to get the payment caught up, whether that meant having a garage sale to come up with the money or borrow it. When we found out, we called Chase and they transferred us to the Collection Agency ( which I do n't have their name handy right now ). I asked if we could start making monthly payments on it and this was their answer : You have 2 options. 1. ) Pay the whole balance due today which is {$42.00}, xxx or 2. ) take that amount over 24 months to have it paid off which is $ XXXX per month. I bring home {$2000.00} a month from my job, how am I supposed to pay all of that by {$200.00} for 2 years to them?? I asked if we could just send them a check in the mail each month for {$100.00} or whatever we could afford that month and they said " You can send it to Chase Bank but it will not change the status and you wo n't receive any receipt/paperwork in the mail showing your payments. '' Well, I am not going to send money to a company if I ca n't be guaranteed that it is taking it off the balance. And if it has been transferred over to a collection agency, then why would I send the money to Chase if it is showing on my credit " Charged off as Bad Debt '' and " Profit & Loss Write-Off ''? Plus, it does not show any collection agency/items on my credit report either. If the company was willing to work with us we would be happy to make payments. But asking me to pay the 90 % of my pay for 2 years is absolutely ridiculous.

Company response to consumer: Closed with explanation