Consumer complaint received 2022-01-30
Company: Gergory, Doyle, Calhoun & Rogers, LLC
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
In XXXX of XXXX, I received notification from XXXX XXXX concerning the past due amount of my HOA dues. I was given the option to pay in full or set up a payment plan. I went into the payment portal and set a monthly auto-draft in the amount of {$100.00}. The drafts were taken for 3 consecutive months without any further notices from XXXX XXXX. In XXXX of XXXX, there was not draft taken or it was blocked by XXXX XXXX. On or around XX/XX/XXXX, I received a certified letter from a law firm XXXX representing XXXX XXXX. The letter was a demand letter requesting payment in full. I was totally taken aback, because I was in a payment plan and I had never received a notice of collection actions from XXXX XXXX. 

With receipt of the letter, I reached out to XXXX XXXX at XXXX XXXX to find out why my account was submitted for collections without a final notice and while they were actively drafting funds from my account. She referred me to XXXX law firm. In my attempt to bring resolve to this matter, I sign in on the payment portal. My account had been blocked to prevent me from making a payment. So, I reached back out to XXXX XXXX at XXXX XXXX and threatened legal recourse as all of my rights had been violated. She opened the portal and allowed my to make the payment in the amount of $ XXXX to bring the account current. After making that payment, XXXX XXXX drafts {$100.00} from my account in XXXX. I reach out to XXXX XXXX to inquire as to why these fund were taken, without my consent and with payment being made in full... no answer. 

After making the payment, I received calls from XXXX regarding my account. They were informed legally they had no right to contact me because, I never receive a notice of collections from XXXX XXXX and the account was paid in full, per my invoice. 

XXXX was basically instructed to cease and desist any further communications with me or I would seek legal recourse against them. 

Fast forward to XX/XX/XXXX, I received notification from XXXX XXXX of my annual association dues. I log into the portal to make payment and my account is blocked and shown to be in collections. At this point, I reach out to XXXX XXXX. She instructs me to contact XXXX regarding the past due. 

On XX/XX/XXXX, I reach out to GDCR and speak with a XXXX XXXX. I am livid to say the least. She informs me that a lien has been place on my property for my past due HOA dues. I let her know, the funds were paid to XXXX XXXX almost a year ago and there should be no balance, no lien and no legal fees. She stated that she would reach out to XXXX XXXX because she did not show record of payment.

I give her 48 hours to respond, she then replies with attached document showing additional legal fees applied to my account as of XX/XX/XXXX to cover up their error. 

To say the least, I am livid. 

What I want out of this matter is the immediate removal of the lien, a full investigation into XXXX law firm and its collections practices, a full investigation into XXXX XXXX XXXX, the removal of XXXX XXXX and XXXX XXXX. I would like compensation for my pain, suffering and embarrassment issued in the amount of {$2500.00}. On XX/XX/XXXX, because of my XXXX XXXXXXXX XXXX and XXXX XXXX, I was required to miss work and go to my physician. He noted the cause to be XXXX  related.

Company response to consumer: Closed with explanation