Consumer complaint received 2020-04-28
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I am writing regarding a serious matter. Code of conduct has been violated by three members of I.Q. Interational, INC. XXXX  's Values of, Leadership, Integrity, Respect, Responsibility, Service and Education have been violated by three members of I.Q. DATA Int. XXXX XXXX On XX/XX/2020 I spoke to XXXX XXXX reagrding my debt. I chose to " settle '' instead of " paying in full ''. I reached out to XXXX again on XX/XX/2020 to change my debt from " '' settled to '' paying in full ''. XXXX XXXX advised me then that I wouldnt need to pay in full because it would not make a difference on my credit report. I asked XXXX if she was certified to give me that type of information and she said I was wrong and naive and I didnt know what I was talking about,. XXXX XXXX went from calling me names to yelling and talking over my voice she wouldnt hear my concerns and continued yelling " ok ill take your money right now if thats what you want! repeated times XXXX then hung up on me after saying she was certified to know what she was talking about. Not only was she giving me legal advice which is prohibited. She gave me the incorrect advice after consulting with XXXX. 

XXXX XXXX I spoke to XXXX XXXX XX/XX/2020 regarding the incident with XXXX XXXX. XXXX said he would take care of my payment when I was ready and that he had also reported the incident with XXXX XXXX to XXXX XXXX for the conversation recording to be reviewed. I called back on XX/XX/2020 to make a payment in full. XXXX XXXX in the middle of the conversation became hostile when I asked about helping me report my account sooner rather than later in 30 days. XXXX did the same thing XXXX XXXX did which was ; yelling, talking over my voice being rude then I asked XXXX XXXX when would he have my letter ready stating I paid my account in full? Responded with maybe the next day in the morning so I told XXXX XXXX, '' XXXX XXXX didnt have a problem e-mailing me the letter the same day and after I said that XXXX XXXX said " I will transfer you back to XXXX and then she can do the letter for you! ". XXXX went ahead and transfer me back to XXXX and refused to further help me. 

XXXX XXXX I got transfered back to XXXX on XX/XX/2020 I was polite to XXXX XXXX but all I would get from XXXX were humming sounds and words here and there showing she was not engaging with me. After making my payment i called XXXX back with questions regarding the amount on the letter. XXXX XXXX answered her phone and decidied to put me on hold for a long period of time where I then hung up.. I find this very rude, disrespectful, unprofessional and does not meet any of XXXX 's code of conduct requirements. 

XXXX operations dept manager I reached out to XXXX to file a complaint and i got the same poor attitude from XXXX. XXXX sided with XXXX XXXX and XXXX XXXX by ignoring my concerns and needs as a consumer and by engaging with me in a very unprofessional rude way. My concern at this point is that my account will not get properly handled and reported to the credit bureau. Out of pure bad intent. I dont trust IQ Data Int, to manage my account after what I experienced, and i'm afraid for whoever else that comes in contact with them.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief