Consumer complaint received 2022-09-09
Company: Radius Global Solutions LLC
State: NY
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Dear Madam/Sirs, I am in receipt of yet another Collection Notice dated XX/XX/XXXX from Radius Global Solutions XXXX Consequently, on multiple occasions throughout the past Four ( 4 ) years I have made many diligent attempts to resolve this matter on my behalf. I have made contact with Radius Global Solutions and XXXX XXXX a XXXX via multiple phone calls, written letters and emails. I have provided multiple forms of Proof that I purchased Rental Car Protection and an XXXX XXXX XXXX XXXX XXXX for the vehicle. This is my FINAL attempt to resolve this issue favorably on my behalf. 

On the day of the incident there was a large nail impaled in the tire of the rental vehicle which lead to a flat tire. I immediately contacted the XXXXXXXX XXXX XXXX XXXX and they advised me to return the vehicle back to the rental facility. Pursuant to their request I immediately complied and returned the vehicle to the facility. Upon my arrival at the rental facility I was given a replacement vehicle. Additionally, I was informed by the XXXXXXXX XXXX XXXX Agent that the Flat Tire is in fact covered under the Rental Car Protection Plan as well as the XXXX XXXX XXXX XXXX that I had purchased at the time of the rental. 

The Car Protection Plan was purchased online through XXXX XXXX XXXX, The Car Protection Plan was insured by the XXXX XXXX Assistance Insurance Company. By the way, I paid an additional fee of {$8.00} daily for a period of 8 days, totaling {$72.00} insurance for the entire week. This fee was fully paid on XX/XX/XXXX via my XXXX Credit Card ending in # XXXX. The fee also included an XXXX XXXX XXXX XXXX. 

Consequently, I had previously resolved this matter Four ( 4 ) years ago when this incident initially occurred. I immediately contacted XXXXXXXX XXXX XXXX XXXX XXXXXXXX and the XXXX XXXX XXXX. The XXXX XXXX XXXX informed me that the Flat Tire was indeed fully covered under the Car Protection Plan that I had purchased through them and they further informed that this matter had been completely resolved. I then contacted XXXXXXXX XXXX XXXX XXXX  by both phone and email, whereupon, I informed them that the matter was being resolved by the XXXX XXXX XXXX and that they would receive a check from XXXX for the flat tire. 

Furthermore, XXXX XXXX XXXX informed me that they would be sending a Check to XXXX XXXX a Car in the amount of {$180.00} to cover both the cost of the labor and the new tire. If, in fact, XXXX XXXX a XXXX never received the check then they need to contact the XXXX XXXX XXXX who assured me that they issued the insurance check to them. They should not be contacting ME about this. 

Now, nearly four ( 4 ) years later this nightmare is coming back to haunt me. I just received another collection notice form Radius Global Solutions, LLC., Nearly FOUR ( 4 ) YEARS after this issue was allegedly resolved. I was quite dumbfounded to say the least. This is completely unfair, unjust and simply ludicrous. I am tired of this lack of competence by this company 's disinterest and efforts to resolve this matter in my favor. 

As a result, I am now in Collections by no fault of my own. I am being overcharged by XXXX XXXX XXXX XXXX XXXX for a bill that has already been PAID IN FULL. The XXXX XXXX XXXX had already sent them a check to cover the new tire and they are attempting to collect the same fees from me. This is Fraudulent and illegal. Why are they charging the fee twice?? They were already paid by XXXX XXXX XXXX. I will not be manipulated into making additional payments for fees that have already been paid by the Car Protection Plan and the XXXX XXXX XXXX XXXX that I previously paid for at the time of the rental. ( See Documents/Proof attached to this email ). 

I am continually being harassed by XXXX XXXX XXXX XXXX XXXX and Radius Global Solutions, XXXX, for fees that were already paid by the Protection Plan and Supplemental XXXX XXXX I am respectfully requesting that any and all correspondence in this matter cease and desist forthwith. I am being falsely targeted and harassed and this is a XXXX XXXX that will not be tolerated. This matter is causing me severe distress. 

I am extremely annoyed and frustrated. I should NOT be in collections. I had purchased a Car Protection Plan and as well as an XXXX XXXX XXXX XXXX which is an inclusive Policy to cover any and all possible damages and/or liabilities for the rental vehicle. This XXXX was a Full XXXX XXXX and was in full force and effect for the duration of the car rental period from XX/XX/XXXX to XX/XX/XXXX. The vehicle was returned in excellent condition. The only issue I had was the Flat Tire which was repaired and covered under the Car Protection Plan and the Supplemental Insurance that I had previously purchased and PAID FOR IN FULL. 

The XXXX Rent a Car Agreement Invoice and the Rental Car Protection Plan Invoice dated XX/XX/XXXX. These documents/invoices clearly indicate that I purchased the XXXX XXXX XXXX as well as supplemental Insurance for my rental vehicle during the period noted above. 

This matter is purely bogus. If this matter is not resolved in an expedient fashion, They are attempting to collect fees that have already been paid by XXXX XXXX. I am tired of the harassment, false implications and the duress that this matter has been causing me since XXXX. 

Thank you for your assistance and efforts in this matter. It is with great hope that this matter is immediately resolved in my favor. 

Please find attached to this complaint XXXX ( XXXX ) Forms of Proof that I did purchase Car Protection Insurance as well as XXXX XXXX Liability for the Rental Vehicle. 

Respectfully submitted, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation