Consumer complaint received 2019-11-06
Company: CITIBANK, N.A.
State: RI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Problem getting a working replacement card

Complaint:
I had applied for a Citibank credit card in XXXX and I was supposed to receive the card in 7-10 business days but I did not receive the card. 
I gave a call to the customer care and informed the same. They mentioned that they gon na expedited the card by charging some amount. It should be sent in couple of days if I pay that and I said okay to that and asked them to debit the same from that card. 
Even after 7 days I did not receive the card and again I called the Customer care and informed the same. Again they mentioned that for new application they can't expedite the card and I should receive in 7-10 business days. I waited but still I did not receive after 10 days. 
When I inquired they said something is wrong and they gave me another option, like cancel the old card and issue a new card and they gon na expedite that card. Even I did not receive after 10 days. 
I called again and they said they will activate the account and send a new card in couple of days and that employee has assured me this time that there will be no mess and mistake will not be repeated and he even gave his employee id and told that I should receive the card in 2 days. 
Even after that I did not receive the card for another 7 days. Again I gave a call to so called customer service ( where they don't do any service ), She mentioned that the card was sent and need to wait for another 7-10 business days in an arrogant tone. I was asking for the solution and compensation and she rudely told wait till that date and if you dint receive then call us back. 
After that date I gave them a call again and she mentioned that you should receive by next business day and she transferred the call to his supervisor. 
He was not even giving any solutions and he was just saying the same thing repeatedly that I should wait for the card. 
I was asking for the solution and gave them couple of options as well and he told that nothing can be happened and only thing is wait for the card. 
I told him that I gon na complaint and took his details and he told that I can proceed with the same. 

Short story is, I applied for the card and waited for more than 60 days and also spent more than 7-8 hours on the calls with the customer service guys. They themselves don't have the clarity and sufficient information. Each person gives a different story when I call them each time. 
I even checked the address and everything looks right and applied the card and waiting longer and longer but did not receive the card. 

CITIBANK customer service guys don't know how to treat the customer 's and they don't know what options they can provide to customers. 
Worst service and worst experiences with Citibank. 
As a new customer, I repent for joining Citibank. 
Hope they don't repeat the same with other customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation