Consumer complaint received 2021-12-01
Company: WELLS FARGO & COMPANY
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Hello, My name is [ XXXX ], I'm a XXXX year old lifelong Maryland resident who is soon to be a father. I'm contacting you today due to issues I've had with Wells Fargo which has imposed severe hardships on my financial wellbeing. Due to COVID-19 impacting USPS deliveries as well as Wells Fargo XXXX XXXX I now have a 120 day late report on my credit report. I am currently living with my mother as my girlfriend, her daughter, and I have been living there in order to save up to buy a house. Due to this mishap I interacted in good faith to resolve, I am unable to purchase a house, experience very high APR on my auto loan, and am unable to pursue ventures in entrepreneurship which require financing. I am seeking any help in getting this resolved and removed from my credit report. The account in question after I figured out all this happened was paid off within 2 payments. I would like to be able to provide for my family the very basic necessity of shelter and this is making it almost impossible. 



Here are the details from my interactions with them. 



At the heart of the COVID-19 restrictions, I purchased an item via financing on a new Wells Fargo XXXX card on XX/XX/20. Due to issues with USPS in regards to infrastructure and logistics causing mail delays and missing packages from COVID-19 restrictions, I never received the card in the mail. After some time, I reached out to Wells Fargo to inquire about the status on the card as well as make a payment. I was assured another card would be on the way so I can pay. A month or two after that, I still had no card or way to pay my bill so I called again. The Wells Fargo rep informed me that the previous rep inputted my account information wrong and was unable to process a payment which was not relayed to me until that moment. I was then informed that the payment was 120 days late. After explaining the situation to the rep, I received late fee reductions as well as a verbal agreement that Wells Fargo indeed messed up and I should be able to get the late payments expunged from my record. Therefore, in good faith I paid off the account and pursued actions the rep mentioned to get this expunged. However, Wells Fargo was completely unwilling to remove this from my credit report despite the cause of the issue being related to COVID-19, a federally declared pandemic. 



I would greatly appreciate any assistance in getting this expunged. I apologize for bothering your office with this request, however, I feel as though I'm hitting a wall. Wells Fargo has proven time and time again that taking advantage, lying, and abusing the trust of its consumers is their mission statement. It seems as though your involvement is the only thing that may help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief