Consumer complaint received 2021-12-02
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
In XXXX of XXXX, I was granted a COVID hardship forbearance. Shortly after it was granted, we were informed that our payment would be doubled, from ( roughly ) {$1200.00} per month to {$2700.00} per month and that a lump sum payment would be due upon the completion of the forbearance period, which was 6 months. 

During the forbearance period, I continued to get billed at the new doubled rate. At the end of the 6 months, the indicated I needed to pay them close to {$17000.00} or face foreclosure. I balked. I requested a review and also that my payments be reduced to the amount I was paying pre-COVID. We exchanged several letters and they ultimately indicated they had, Granted me relief! Their idea of relief was to double the double and want me to pay them {$5500.00} per month ( more or less ). They indicated if I did this for one year, I, d be good and could keep my house. 

I am keenly aware of the Cares Act and its prohibition of lump sum payments if one has been granted a hardship during COVID. I am confused as to why they are doing this! I am now some {$37000.00} ( more or less ) in arrearsaccording to them. And, I have most recently received a letter indicating I must pay the loan off by XX/XX/XXXX or face foreclosure! 

The company I get billed by is Select Portfolio Serviicing, Inc. You should note this company touts themselves as a Mortgage Sevicing Company . The reality being, its a fancy title for a collection agency. They harass my wife and I relentlessly! They even send an individual to our house, monthly, to drop a flyer on our front doorAND THEY CHARGE ME TO DO THIS!!!!! 

Their address is SPS, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, UT XXXX. 

They will avoid answering directly and be vague. They will further tell you they simply service the account. 

SPS will indicate the current owner of the mortgage is XXXX Mortgage XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX  New York, NY XXXX. They DID NOT PROVIDE me with an account number. Nor did they provide me with any documentation indication when this company acquired the mortgage and they certainly didnt provide proof they were acting on behalf of this company! 

In addition, at the time of the COVID forbearance, and according to SPS, the mortgage was owned by XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX  XXXX, DE XXXX. They provided the following numbers, CSMC XXXX. I do not know if this is an account number or not. Im not even sure when this bank acquired the mortgage. 

Please help. I feel as if I have tried to get help/relief from SPS numerous times and that they have ignored our requests or made it virtually impossible to solve the problems. Ultimately we believe they are simply trying to steal our property, a property we have lived on for over 23 years. You should also note, our loan HAS NEVER GONE DOWN..it has increased every single year!!! How does one defeat that?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation