Consumer complaint received 2017-12-01
Company: U.S. BANCORP
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Confusing or missing disclosures

Complaint:
I attemped to open a merchant credit card processing account through a vendor was told that i was denied by the underwriter. Approached what i thought was a 2nd credit card processor ( I was referred to them by my bank of 27 years ) XXXX and submitted an application for merchant credit card processing for minor travel agency service fees to accompany the few airline tickets that i still process for some clients who have no web access ... .I was informed that my website stated that i sold travel to over 90 countries ( this is not true ... it stated that i and my staff had personally visited over 64 countries at thet time of the website development and publishing which was XX/XX/XXXX( pre-terrorist sanctions list ) ... i was then told that I would have to change the wording on my website or produce a detailed list of what countries i sell travel to.? ... I had no idea which sanctions list the underwriter was referring to ( there are over 5 or 6 lists for various sanctions under the
OFAC ( office of the treasury foreign asset control ) and SDN list ... .so i tried to search on the internet to find such an updated list, where i could list all countries except those on the sanctions list ... typed that up and submitted that to the underwriter at XXXX ... in a play of " gotcha '' my company was denied access to credit because I had left XXXX XXXX XXXX on the list submitted. I phoned the dept of treasury and spoke to XXXX XXXX who informed me that XXXX XXXX XXXX had been removed from the sanctions list inXX/XX/XXXX yet that was the premise used for denying my company access to credit. Not my creditworthiness, not my 27 years of continous management under the same ownership, not my character or reputation ... but because this auditor trained under DOJ and Obama Chokepoint bank era  goons..had the power to do so. had left a msg at the XXXX DC office of OFAC enforcement, got a return phone call this XXXX. from a XXXX XXXX who informed me that XXXX XXXX XXXX had been taken off the sanctions list and that the underwriter at XXXX didnt know what he was doing, # 2/ he informed me that the countires sanctions list was never designed to have been used in this manner and that i should not have to make daily changes to my website to list what countries i XXXX XXXX to also had a call in to a manager XXXX XXXX aXXXX XXXX so followed up on that as he and i had been playing phone tag ... ..He still was not available, but in an " off the cuff '' moment with the guy on the phone, as soon as he heard i was a " XXXX XXXX '' he said, oh yes, your industry has a hard time getting approved .... ( left over Operation Choke Point XXXX ) he admitted that many of the underwriters had been trained using the previous restrictive OBAMA DOJ bank harrassment standards for certain industries gun shops, beauty salons, travel agents, massage parlors ... ..great to think that my profession is grouped in with lap dancers ... .but he literally admitted that some underwriters were still using this old Obama holdover criteria to evaluate credit access for small businesses!!!! I was stunned ... .but not totally shocked as this is what i had expected all along .... ..there may be a new sheriff in town ( Trump ) but Obama 's minions are still out there in force and still denying access to credit to a XXXX female owned small business with an excellent credit history and under same ownership and management for over 27 years ... am asking for your help in this matter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation