Consumer complaint received 2022-01-06
Company: AMERICAN EXPRESS COMPANY
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Consumer Financial Protection Bureau po box 27170 Washington , DC 20038 To Whom it may Concern I entered a consumer credit transaction with this organization American Express and extended them my credit and as a result American XXXX used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. Which I have 3 account XXXX account XXXX account XXXX in my all caps Name. 
American Express are now claiming that they originated the credit I extended to them, in which constitutes fraud, the alleged interest not included in the finance charge ( sum of all charges ) Pursuant to federal law American Express have committed fraud and several violations of the FDCPA and TILA. American Express are now threatening me for an alleged debt that they claim I owe. 
I never received a Material Disclosure of any of the information that was supposed to be provided to me. they have taken an unfair advantage of me as a consumer, and they should be held accountable for deceiving me and not validating the debt. American Express have not validated anything they have ruined my character and general reputation by reporting erroneous information on my consumer report and included a symbol on the contents of the envelope for the mail carrier or any person affiliated with the mail service or comes in contact with the envelope that alleging I owe a debt. 
Theyve act as if they are unaware of what I am requesting or that the law does not apply to them and I've included evidence and proof, pursuant to federal law with facts that prove that the law does apply to them and that they must adhere to them. I ask for a refund and was denied under 12 CFR 226.11 - Treatment of credit balances ; account ( a ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall - ( 1 ) Credit the amount of the credit balance to the consumer 's account ; ( 2 ) Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number. 
They have not provided me with any original documents, and they have disregarded the law by saying, they do not have to provide me with anything except billing statements or applications, which is not proof of validation or proof that I owe anything. American Express are also claiming that they must report information to the consumer reporting agency. I have called American Express at-least 4 times and talked to them via chat multiple times regarding this issue and have not been able to resolve it. They are now charging me late fees and miss payment fees for something that should have already been resolved. 
The Consumer Financial Protection Bureau handbook 3.1.1 furnishers incentives and deceptive states- reporting to consumer agencies and other consumer agencies by creditors is voluntary and historically has been. Furnishers have multiple incentives to contribute data to NCRA one of which is for borrowers to make timely repayments. Their willful non-compliance has damaged my reputation as well as my credit file. 
I told all agent to please have the CEO call me and I refuse that right. I also sent the coupon as a payment of acceptance 3-306 and 3-111 Still no response from XXXX XXXX. I didn't give my consent to lower my open end credit plan and open end consumer credit plan to {$0.00} nor close my account. I didn't give my consent to report any late on my consumer credit report. As a cardholder I extends my credit card to American Express and the term " accepted credit card on 15 USC 1602 tell you obtaining coupon, money, card, property on credit. I ask for the account to be zero out with the coupon. So, American Express has been double dipping and under the fair Debt Collection Practices Act. they are Debt Collector So how can a they loan me money. Bank can't loan money. I been deceptive and misleading representation under 15 USC 1692e, 15 USC 1692f, 15 USC 1692g. 15 USC 1692k Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) any actual damage sustained by such person as a result of such failure ; ( 2 ) ( A ) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding {$1000.00} ; or ( B ) in the case of a class action, ( i ) such amount for each named plaintiff as could be recovered under subparagraph ( A ), and ( ii ) such amount as the court may allow for all other class members, without regard to a minimum individual recovery, not to exceed the lesser of {$500000.00} or 1 per centum of the net worth of the debt collector. 


Thank you XXXX XXXX

Company response to consumer: Closed with explanation