Consumer complaint received 2021-12-15
Company: Square Inc
State: WI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
COMPLAINT AGAINST : SQUARE INC.. CAPITAL LLC I XXXX XXXX XXXX IS THE SOLE OWNER OF XXXX  XXXX XXXX. LOCATED IN XXXX WISCONSIN. ON XX/XX/XXXX I MADE THE DECISION TO CLOSE OUT MY ASSOCIATED BANK BUSINESS ACCOUNT AND TRANSFER MY REMAINING {$5000.00} OVER TO MY SQUARE INCXXXX BUSINESS P.O.S. ACCOUNT. 
HOWEVER AS SOON AS I MADE THE TRANSACTION WITH MY DEBIT CARD THROUGH MY SQUARE POINT OF SALE SYSTEM SQUARE INC . IMMEDIATELY LOCKED MY ACCOUNT AND ASKED FOR ME TO UPLOAD 3 MONTHS OF MY LINKED BANK ACCOUNT WITH CHOICE FINANCIAL BANK STATEMENTS ALONG WITH MY ARTICLES OF ORGANIZATION FOR MY BUSINESS AND CERTIFICATE OF STANDING ALONG WITH MY DRIVER 'S LICENSE AND A PHOTO OF THE DEBIT CARD THAT WAS USED. AFTER I UPLOADED IT 3 TO 4 HOURS LATER I GET AN EMAIL STATING MY ACCOUNT HAS BEEN DEACTIVATED AND I CAN'T TRANSFER MY REMAINING ACCOUNT BALANCE TO MY LINKED AND VERIFIED IN FULL CHECKING ACCOUNT WITH SQUARE INC UNTIL XXXX OF XXXX. AFTER SEEING THIS I'VE REACHED OUT TO THEM MULTIPLE TIMES EVEN CONTACTED THE CORPORATE OFFICES. TO NO AVAIL THEY'RE TELLING ME THAT I HAVE TO WAIT UNTIL XX/XX/XXXX TO TRANSFER ALL OF MY REMAINING ACCOUNT BALANCE. 
I'VE EXPLAINED TO THEM I NO LONGER WISH TO DO BUSINESS WITH THEM AND USE THEM AS A P.O.S. FOR MY BUSINESS AND I WANT MY ACCOUNT CLOSED IN FULL AND ALL REMAINING FUNDS TO IMMEDIATELY TRANSFER OVER TO MY LINKED ACCOUNT. 
THEY WON'T ALLOW ME TO CLOSE MY ACCOUNT IN FULL AND TRANSFER MY BALANCE THAT'S LEFT. HOWEVER THEY TOLD ME I CAN STILL ACCEPT PAYMENTS AND MAKE TRANSACTIONS AS LONG AS THOSE FUNDS ARE COMING IN TO MY ACCOUNT BUT I CAN'T TRANSFER ANYTHING UNTIL XXXX OF XXXX. THIS IS UNLAWFUL AND A NASTY BUSINESS PRACTICE THAT SQUARE INCXXXX HAVE ADOPTED TO PROTECT THEIR CASH FLOW AND LIQUIDITY FOR THEIR OWN FINANCIAL GAIN AT THE HANDS OF THE CONSUMER. 

I'VE PROVIDED EVERYTHING THEY ASKED FOR AND PRESENTED THE SAME EXACT ASSOCIATED BANK BUSINESS DEBIT CARD THAT I USED FOR THE TRANSACTION WHICH CLEARLY SAYS MY BUSINESS NAME AND GOVERNMENT NAME. I'VE ALSO SENT OVER A COPY OF THE RECEIPT FROM THE TRANSACTION WHICH I SENT TO MYSELF BECAUSE I'M THE ACCOUNT HOLDER HOWEVER THEY STILL WON'T RELEASE MY FUNDS INTO MY LINKED ACCOUNT AND SHUT DOWN MY SQUARE INC. ACCOUNT IN FULL. 
I'VE COME TO FIND OUT THAT SQUARE INC. IS PRACTICING THESE TYPE OF UNLAWFUL TACTICS WITH OTHER CONSUMERS THAT THEY DO BUSINESS WITH AS WELL. 

I'VE FOUND MULTIPLE COMPLAINTS AND SUMMONS ON BEHALF OF BUSINESS CONSUMER 'S SEEKING LITIGATION AGAINST SQUARE INC CAPITAL LLC. FOR THE SAME EXACT FRAUDULENT BY FAR PRACTICES OR SIMILAR. 

I'VE REFERENCED AND FORWARDED A CASE SUMMONS OF A SIMILAR CASE TO MINE WHICH IS : MON ETHOS PRO CONSULTING LLC. 


VS SQUARE INC.. CAPITAL LLC XXXX # XXXX SQUARE INC.. STILL WON'T RELEASE MY FUNDS TO MY LINKED ACCOUNT AND CLOSE OUT MY ACCOUNT WITH THEM IN FULL AS I NO LONGER WANT A RELATIONSHIP WITH SQUARE AT ALL. SINCE MY ACCOUNT WAS DEACTIVATED THEN IT SHOULD BE SHUT DOWN IN FULL AND ALL REMAINING BALANCE SHOULD BE TRANSFERRED TO THE LINKED ACCOUNT. I SHOULDNT BE ABLE TO ONLY ACCEPT PAYMENTS INTO MY ACCOUNT BUT I CAN'T WITHDRAW THEM THIS IS FRAUD 118 % X2

Company response to consumer: Closed with explanation