Consumer complaint received 2021-05-13
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
Well to start off i recently started playing XXXX XXXX online and was making deposits to it using my checking account which is with pnc starting back in XXXX to be exact so everything was going fine. Whenever i played XXXX would automatically take out their money from my account and i know that for sure because i would always go back and check behind every transaction so once i got a deposit from another game i play for like XXXX dollars and then i check my bank account and there was email that it was an overdraft so at first giving the bank the benefit of a doubt i thought maybe it was my error because i have been with them since XXXX and never had a issue that i really noticed even though i wasnt to sure if it was really my mistake because i never spend more then what i have in my account and i always check back to make sure i have what i am about to spend before doing so. So i let them take XXXX the first time after that i went to branch and ask the employee about the pending transactions and she informed that the funds are tooken out already and whatever amount that i see after is actually what is available which i figured because i always check my account after every purchase so ijust let the first overdraft go over my head bad idea for not looking into it because XX/XX/XXXX to the XXXX my account was charged 18 times for transactions that were already taken directly taken out things were changed around which may sound so crazy transactions that were there before were missing so i reached out to the bank and of course they didnt wan na take any responbility for it they told me everything that they thought would just make me let it go so i started to do my own research and going over my finances even look into reviews to see if this has happened to anyone else and long and behold the bank i thought so highly has done this plently of times so after throughly going through my account and gathering all my proof to show the errors in person because i wasnt getting anywhere on the phone i sat at the bank for XXXX going over transactions so finally they had no choice but to see what i was seeing so at this point my account was overdrafted XXXX dollars at this point so the manager sent in for a dispute for ten transactions because how could a transation that came directly out on the XXXX come out again on the XXXX the manger put in a provisional credit for those transaction which it really wasnt a credit that came to me it made the account current by paying the false overdrafted transactions so im thinking okay pnc is going acknowledge that they made an error and this nightmare would be over and they would fix their error especially after i came with so much proof that it was their error not XXXX  little did i know the nightmare was far from over so i let them try to fix the problem and they went after XXXX  and i recieved a email from XXXX that my bank did a charge back and not only do i owe them XXXX dollars an additional XXXX for the charge back so not only did pnc stick the knife in my back they twisted and smiled in my face afterwards so i reached out to them and they still continue to not take the responbility making every nonsense soultion they could to try and justified that it was not on them and act like they could careless if someone took a XXXX dollars out of my account in their face they wasnt gon na take any responbilty i have talk to a total of about 6 people and all i get is different senarios of why it happened but there still not telling how my account was double charge it has been very stressful and mind blowing but i am not letting up because it has been done to many times and being that no one wants to take the time to challenge them it keeps happening how many other unknown people have they done this to and they think because this is a bank that holds money for many that they are not capable of making these types of errors and leaveing the financial burden on their selves it is not right and even if i dont get a dime back i will not let them get away with this anymore

Company response to consumer: Closed with explanation