Consumer complaint received 2020-05-21
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2020 from my Chase business checking account were stolen {$4000.00}. 
Some one hacked my account and did 2 online transaction {$2000.00} to XXXX and {$2000.00} to XXXX XXXX XXXX. 
I called to Chase to report about fraud XX/XX/2020, but due to COVID-19 customer service line was closed at XXXX XXXX and robot told me to call next day. 
I did. Chase torn back money but after 1.5 week took {$4000.00} from my account back. The reason was : investigation didn't find anything suspicious. 
I called to customer service again, went to the branch to let them know that I didn't do those transactions. Closed old account and opened new one. 
I called many times to customer service line, asked provide detail investigation. Chase didn't provide any detail information on my claim, just stated that I did it. 
On XX/XX/2020 I spoke with Chase online banking IT department and XXXX gave me information that an unauthorized transaction from my business checking bank account was made on XX/XX/2020 at XXXX XXXX from IP address XXXX. That IP address belongs to XXXX, TX. My location is XXXX, IL and I didn't travel XX/XX/2020 and was at home in IL. 
I called to XXXX company and XXXX XXXX XXXX to find out what is my cell phone IP address. All activities in my online banking account on XX/XX/2020 were taking though my cell phone IP belongs to Illinois or PC IP belongs to Illinois as well. 
XXXX XXXX XXXX representative stated that most likely it is a fraud scheme, cause all IP addresses shows current location. 
Also on XX/XX/2020 I got a suspicious text message from Chase, but phone #, that it was sent from, belongs to the Taxes area. 
I reported to Chase all of that, but no actions from Chase was taking. 
I went to XXXX, IL Police and reported about stolen money from my account. 
When Chase restricted my checking business account and took back from it {$4000.00}, I got negative balance on it. 2 weeks I tried to transfer money from my saving account to cover negative balance, but due to account was restricted couldn't do that. I called to Chase customer service, asked how to transferred money. Chase customer service was sending me to the branch, when I was going to branch, they told me to call to customer service. It took 2 weeks and after Chase bank charged me for {$25.00} because of negative balance on my restricted account!!!. Despaired I went to the branch again and Vice president transferred money from my saving account to business, but I still have {$25.00} fee. 
I called to customer Chase service again to ask to reopen claim and to provide me IP addresses that all transactions were made from and also IMEI #. All answers that I got from Chase was : " Claim is closed and we won't do reopening ''. Chase didn't provide any official report on that. 
Also on XX/XX/2020 from my new checking business account money was stolen again. I reported about that immediately, but Chase didn't return it. 
If you will need any proofs from my side, including police report, please feel free to reach me out. 
Please help me to return my stolen money

Company response to consumer: Closed with explanation