Consumer complaint received 2019-09-19
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened online personal checking account in U.S. Bank in XX/XX/2019. 
I bank with XXXX XXXX XXXX but I wanted to have a second bank and I decided to go with U.S. Bank. 
After several days verification process I linked my XXXX XXXX XXXX and US bank checking account to be able to transfer funds between those accounts. And 16 days ago i transferred XXXX $ from my XXXX  XXXX XXXX checking account to US bank checking account so I can start using US Bank account also and pay my bills from that account too. 
Unfortunately right around that time when I made my transfer I had a emergency situation and I needed XXXX $ .I went to local US Bank branch near my work neighborhood. 
When I asked them questions how much I can withdraw, what are the limits, since this account was knew and I didn`t have that information, the representative in the branch very rudely told me that I can not withdraw money, and I should go to my residency local branch.When I went to that branch that`s where this nightmare have started. 
I`m United States law abiding citizen and i pay more taxes than many of those bank employees.They don`t have a right  to discriminate customers because of their accent. 
Several days I was going from one branch to other branch and nobody was telling me anything.They just blocked my account and put hold on my funds.I was as cooperative as possible.I explained them that I transferred my personal money from my XXXX XXXX XXXX checking account.I even told to call XXXX  XXXX XXXX, make a 3 way call so they can verify everything.Anyway to make a story short, they told me just go home and wait. 
Next day someone left me message.her name is XXXX.She told me that she is the only person who can resolve and from that point she told me not to go to branch.She was talking to me like I`m a thief and i stole money from somewhere.I waited another week and didn`t hear from her.past 2,3 days  i`ve been calling her to get some update, to see what`s going on.i`m hard worker and I live paycheck to paycheck.i have a family to feed.I can not have anybody to hold my XXXX $ without any reason and rudely tell me just go and wait, because i`m not a XXXX  american and I have a accent. 
After 3 days of calling and living messages she completely ignored me and I had no other option than go to branch.As soon as I went to branch and branch manager called her she right away called me. 
our last conversation was very disrespectful from her side. 
She was talking to me very, very rudely, very disrespectfully, like i`m some kind of fraudster, who is trying to do some shady things.She told me don`t go to branch and harass our employees. 
I wanted to see what she would do if someone would hold her funds without any reason.They keep telling me that they are waiting letter from XXXX XXXX XXXX but they don`t tell me the truth.I called XXXX of XXXX and nobody never requested anything from them.I told this lady politely that I have family to feed, I have bills to pay, you can not jeopardize my life.XXXX $ is not a XXXX dollars. 
And at the end she is very rudely said this can take 1 day or 1 year and she can`t do anything. 
I can`t believe that this happening to me in USA.Nobody can hold anybody`s money without any serious reason.If i speak with accent it doesn`t mean that i`m stupid and I don`t know the rules. 
This type of employees damaging the reputation of such a big companies like US Bank. 
I don`t thing they train them to be so rude and disrespectful with clients. 
Please help me to resolve my issue. 
I transferred me legit money from my legit checking account which is fully verifiable. 
But this person is after me and she is trying to make my life into hell.I had to borrow money from my friends to be able to pay my bills. 
Please help me to get my money back ASAP. 
This is her direct phone number where she is calling me. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation