Consumer complaint received 2017-11-06
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
This is supplementary to the complaint XXXX, I filed on XX/XX/XXXX. I 'm a Chase loyal customer and always used Chase checking account as my primary paycheck deposit account and also have some deposit in Chase saving account. I thinks most XXXX XXXX visitors also do this also. I always had a large mount deposit in my Chase Checking and Saving accounts ( now without the credit cards, I transferred them to my Saving account in some other bank ). But if Chase like to close our accounts any time he want, who will want to open Chase accounts? Due to XXXX Holiday is coming and I like travelling. On XX/XX/XXXX, I applied for Chase XXXX XXXX credit card ( For my next travel, hotel ) and Chase XXXXXXXX credit card ( For XX/XX/XXXX, and XXXX always let me see the ad of this card ), days later I call for a reconsideration, XXXX XXXX was approve but XXXX credit card not. On XX/XX/XXXX, I called another reconsideration for my XXXX credit card, this time the specialist was somehow rude and said I had many inquiries from the creditors, ( actually about 17 in 12 months at that time ), she refused my request. I was fine before this call, after this call, all closed suddenly. I am a guy like to check my status of the credit cards several times a day. That night I found all my credit accounts from Chase were closed, they only left my Checking and Saving. ( I have my 50 % monthly paycheck deposit to the checking and a large deposit in the saving ). In the early hours of XX/XX/XXXX, I submitted a long secure message to all the credit card accounts, I guess the reason why Chase closed should be I open several accounts in the past months and my I had some recent hard pulls. They may thought I am risky. I explained to them and attached my Form XXXX XXXX to show them I had enough paycheck and salary, and as an XXXX XXXXXXXX, I have a very strong purchasing powder, and we never want to have late payment or other negative info on our credit report ( Chase can check my credit report ). And the reason why I had some more hard pull these months ( because I like travelling and enjoy the benefits from the credit cards, the hotel or airline membership level, etc. ). I also attached the travel history I did in USA. I always keep my credit card accounts XXXX balance ( or less than 10 % ), every time the transactions posted, I often make a payment immediately, and how can I be risky? I have enough money in my saving and checking and monthly paychecks and excellent payment history. But these messages didnt work, some of them were transfer to some other departments and also didnt work. 
I had to call them and they were rude and didnt believe me. Here I need to say, on XXXX this year, XXXX XXXX also gave me a Financial Review due to the same reason, open many accounts at a short time, but after they reviewed my Tax form, they reinstated all my accounts and apologized to me for the review ( they only used 10 days ) and now I still have very good relationship with XXXX. But what Chase do to we loyal customers, kill you. I had to file a CFPB on XX/XX/XXXX, and now I am still waiting ( Chase said they are still working on it ). I used to be a Chase loyal customer and think Chase cards have a lot of benefit for we customers. I always refer my friends and the new comers form my country to open Chase checking, saving accounts and suggest them to open Chase credit cards. But now how can I refer or suggest them again?

Company response to consumer: Closed with explanation