Consumer complaint received 2018-03-22
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/XXXX, I reached out to a Capital One representative via phone after a transaction I tried to make at XXXX XXXX XXXX was declined. Upon speaking with the representative, she informed me my account was over 30 days past due the amount of the current credit card annual fee of {$35.00}. I indicated to the representative that I did not know there was a payment due because I had paid the account down to XXXX several months prior and did not check the estatements sent to me once I confirmed the account was at XXXX. The annual fee was charged in XX/XX/XXXX, the {$35.00} due in XX/XX/XXXX and not paid, therefore, 30 days past due in XX/XX/XXXX. I questioned her why I was not notified a different way, besides the monthly estatements, since I did not make the required payment and it was late. I proceeded to confirm with her that Capital One had my correct email address ( to send me a separate message ), my cell phone number, my home number and my work number, as well as, my current address. No communication was initiated by Capital One to me to attempt to collect this past due payment. It was only when I used the card in XX/XX/XXXX, was declined for the transaction, and then reached out to a representative that I knew the payment existed and was past due. I communicated this information to the representative and she agreed that Capital One should have reached out to me but her records showed no other communication to me besides estatements. I didnt dispute to her that I owed the annual fee payment, and agreed to give her the information needed to make the payment during the conversation and bring the account to XXXX. At that time I asked her if this 30 days past due information had been sent to the credit reporting agencies and therefore going to affect my credit. She confirmed it had been sent and I asked if she would send the reporting agencies corrected information removing the 30 days late given the circumstances I described above, and in conjunction with my good account history with this card, as well as a second card from Capital One I held at that same time. She agreed she would send corrected information to reflect NO late payment ( s ) and completed my payment for the annual fee. On XX/XX/XXXX I contacted Capital One via phone and spoke to a different representative to confirm the late payment information had been sent to correct my credit history and to close this credit card account. It was confirmed the information had been sent and the account was closed per my request. I have since tried to dispute the late payment information via XXXX and XXXX credit history dispute process online and have had no success correcting this late payment information on my credit history. This late payment will remain on my payment history for several more years until the typical seven years of payment history cycles through and it falls off. Until then, it is affecting my ability to gain further credit at this time. Attached is a screen shot of my XXXX credit report info of this credit card account I held from XX/XX/XXXX - XX/XX/XXXX, it shows all but the last 4 numbers of the account number for reference.

Company response to consumer: Closed with non-monetary relief