Consumer complaint received 2022-04-02
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
XXXX with the FCRA XXXX XXXX XXXX - Partial Account Number # XXXX, has violated my rights per : 15 U.S. Code 1666b : states " a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. '' 15U.S.C 1681 ( a ) ( 2 ) ( i ) Exclusions state report containing information solely as to transactions or experiences between the consumer and the person making the report. '' 15U.S.C 1681 ( 602 ) ( a ) ( 4 ) states " there is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. '' 602. Congressional findings and statement of purpose [ 15 U.S.C. 1681 ] ( a ) Accuracy and fairness of credit reporting. The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( b ) Reasonable procedures. It is the purpose of this title to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this title. 

*Note the inconsistencies/errors in the information reported to the different credit bureaus listed below from my XX/XX/XXXX credit reports* : XXXX - HIGH BALANCE {$6900.00}, DATE OF LAST ACTIVITY - XX/XX/XXXX, DATE OPENED XX/XX/XXXX, PAYMENT STATUS LATE 120 DAYS, ACCOUNT CLOSED XXXX XXXX, LAST PAYMENT XX/XX/XXXX, CREDIT LIMIT {$0.00} EXPERIAN - HIGH BALANCE {$2400.00}, DATE OF LAST ACTIVITY - XX/XX/XXXX, DATE OPENED XX/XX/XXXX, PAYMENT STATUS LATE 180 DAYS, ACCOUNT HAS BEEN CLOSED DUE TO INACTIVITY, LAST PAYMENT XX/XX/XXXX, CREDIT LIMIT {$6900.00} XXXX - HIGH BALANCE {$2400.00}, DATE OF LAST ACTIVITY - XX/XX/XXXX, DATE OPENED XX/XX/XXXX, PAYMENT STATUS LATE 120 DAYS, CANCELED BY XXXX XXXX, LAST PAYMENT XX/XX/XXXX, CREDIT LIMIT {$6900.00} Actions taken by are as follows : I've called XXXX XXXX to dispute the inaccurate information that's reported monthly to my credit reports. I'm unsure how or why the account was transferred to XXXX XXXX from XXXX as I paid the balance to XXXX  and told XXXX to close the account prior to the day accounts would be transferred. Upon receiving a XXXX credit card I immediately called and requested the account be closed. The representative informed me there was an account balance to which I contested due to me paying my balance in full with XXXX. I called back to back to no end, to inquire why the account was not closed and for the balance to be removed as I paid the XXXX account in full. The representative said there was nothing I could do at this point. The representatives I spoke with were ineffective, which I get because they're probably reading from a script and they don't know or can't deviate from a script. What's more, the numerous times I've called the to wait time with me being on hold is unacceptable. The end goal must be for callers to disconnect the line due to lengthy hold times. If the call finally connects, the call immediately disconnects. I no longer have time to call and wait while on hold for something which should have been resolved the first time I called in XXXX. 

I've disputed this account due to inaccurate reporting with the credit bureau ( XXXX ) and I've also submitted a XXXX  complaint to which XXXX XXXX XXXX XXXX has not responded.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation