Consumer complaint received 2018-03-15
Company: Ocwen Financial Corporation
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/XXXX XX/XX/XXXX Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Suspense Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Payment {$730.00} XX/XX/XXXX XX/XX/XXXX Payment {$730.00} XX/XX/XXXX XX/XX/XXXX Payment {$730.00} XX/XX/XXXX XX/XX/XXXX Principal Payment {$20.00} XX/XX/XXXX XX/XX/XXXX Payment {$730.00} XX/XX/XXXX XX/XX/XXXX Principal Payment {$20.00} XX/XX/XXXX XX/XX/XXXX Payment {$730.00} XX/XX/XXXX XX/XX/XXXX Deferred Principal adjustment - REV ( {$110000.00} ) XX/XX/XXXX XX/XX/XXXX Deferred Principal adjustment {$110000.00} XX/XX/XXXX XX/XX/XXXX Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$750.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$720.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$720.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$920.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV {$1200.00} XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1000.00} ) XX/XX/XXXX XX/XX/XXXX Suspense Payment - REV ( {$770.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$280.00} ) XX/XX/XXXX XX/XX/XXXX Payment - REV ( {$1100.00} ) XX/XX/XXXX XX/XX/XXXX Suspense Payment - REV ( {$1100.00} ) XX/XX/XXXX XX/XX/XXXX Suspense Payment - REV ( {$1100.00} ) XX/XX/XXXX XX/XX/XXXX Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Payment {$750.00} XX/XX/XXXX XX/XX/XXXX Payment {$720.00} XX/XX/XXXX XX/XX/XXXX Payment {$720.00} XX/XX/XXXX XX/XX/XXXX Payment {$720.00} XX/XX/XXXX XX/XX/XXXX Payment {$720.00} XX/XX/XXXX XX/XX/XXXX Deferred Principal adjustment {$58000.00} My XX/XX/XXXX was placed in escrow. According to XXXX, ID # XXXX, the payment was increased for XXXX to {$930.00} from {$750.00}. This is an increase of {$180.00}. There has not been an increase in my taxes or insurance. Ocwen has been paying my taxes late. As a result, late fees and interest was charged. Since Ocwen is negligent, I should not have been charged for these payments. If I was paying my own taxes and insurance, I would not be charged for these. Therefore, Ocwen should be paying for the late fees and interest and not forward these to me. 

Ocwen accessed my taxes on XX/XX/XXXX for {$790.00}, however, the XXXX of XXXX, NJ charged me {$720.00} on XX/XX/XXXX. Ocwen escrow for XXXX for {$4600.00} ( when my actual charges are {$4400.00} ) showed that I was accessed Principal- {$160.00} ; Interest- {$240.00} ; Escrow {$430.00} for a total of {$840.00}. My actual charges for insurance is {$1400.00} & taxes- $ XXXXX4= {$2900.00}. There has not been an increase in my taxes or insurance. As such, Ocwen has OVERCHARGED ME {$220.00}!!! 

XXXX, Escalation Mgr. ID # XXXX, told me I could close the escrow account by writing to them, since they were not paying my taxes and insurance in a timely manner. The address provided was XXXX XXXX. Ocwen Loan Servicing LLC attn XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX, Florida, XXXX It should be noted that I have a fixed mortgage. Original Principal Balance {$310000.00} Current Principal Balance {$59000.00} Loan TypeFixed Rate Interest Rate ( % ) 4.875 Escrow Balance {$870.00} Length of the Loan ( Months ) 361 Origination Date XX/XX/XXXX Maturity Date XXXX/XXXX/XXXX

Company response to consumer: Closed with explanation