Consumer complaint received 2019-07-09
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I have been dealing with them since XX/XX/XXXX on a loan modification. I had XXXX XXXX  payments in amount of XXXX and XXXX and the amount was XXXX they returned the money and saying by preservation specialist that it was enough to bring it up dated. I asked if I could have a payment plan to pay the past due that wasn't enough .they said I didn't qualify for a payment plan .I told them I was having help issues, XXXX  and I was losing pay and that I couldn't work and take medications .I was at a bad place I couldn't take medication and work around high speed equipment. I worked at XXXX where I was making XXXX a hour and I was advised by my doctors that I need to find a different job because the job was part of the issue. I couldn't sleep and work graveyard so in XX/XX/XXXX I retired to see if XXXX would get better so I could work. In late XX/XX/XXXX XXXX XXXX pain started happening .it was a XXXX in my XXXX XXXX   causing the pain it made it almost impossible to work .we tried all kinds medication none would let me have any relief so at that time he told me I had to file for XXXX.. meanwhile I had been filling out paperwork for modifications, Also at this time I was sued by my parents mortgage company for the mortgage on their home both of my parents were deceased at this time.The lawsuit was in my name and it was on the docket as XXXX XXXX vs XXXX while they were suing me and XXXX other siblings for the mortgage .we had that case ongoing for 3 years .they had a mediation come and talk to us and they settle on that they was wrong doing on this case and we won as a family XXXX and the lawyers fee was minus out of this leaving appox 25,000 for the wrongdoing. As soon as this was settle there was law suit filed against me from Wells Fargo Mortgage, that when they obtain my loan thru ROBO signing both of the land deeds were not transfer to the deed that they had on file. the one lot was left off the deed and that that wanted to go to court to settle this .at this time I obtain a attorney XXXX XXXX at XXXX XXXX  XXXX still the mortgage was telling me I need to fill out modification papers We asked XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX  XXXX  XXXX Va and we have been filling out modification papers since then till XX/XX/XXXX we were scheduled to go to court. They called and ask could we do a continuance, we said yes .meanwhile in located newspaper there was a trustee sale placed on XX/XX/XXXX for a date XX/XX/XXXX.I sent this to my lawyer he called and they said they don't know what happened and canceled the second print ..meanwhile it was sent to me that my house was placed on XXXX pre-foreclosure. and we were still filing out modification papers .each time it as a another excuse I has send another paper or anything I had to make a rental agreement for my children to sign to say they were paying me money to live in the house. We have tons of papers my lawyers has tons of correspondence that we did with this law firm and sent to Wells Fargo Mortgage.Now at this time they told my attorney that they were canceling or dropping the lawsuit and that next step they probably would start foreclosure and there was no reason as to why I couldn't get a modification we even told them I was saving money to help with the past due they kept saying they were offering a short sale but nothing else .I still was filling out papers for modification now they nothing the lot is still not on the deed and I believe that they are trying to do it without appearing in front of a judge. now I can fax all or any paperwork that is need .I try to tell almost all I could here but I have more information if needed .I am so freaked out and so stressed behind this company please can I have a judge hear this case. please let me know what I may need to do or what can I do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation