Consumer complaint received 2017-03-29
Company: NATIONSTAR MORTGAGE LLC
State: WY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Nationstar Mortgage LLC. is still attempting to foreclose on my home using falsified documents and refuses to respond to my complaints. I have filed complaints with CFPB, to which Nationstar Mortgage refuses to respond directly. I have disputed the fact that they have failed to respond directly to these complaints, but they have refused to respond to the disputes. I have daily called Nationstar Mortgage to discuss the fraudulent foreclosure they are attempting to complete. In the recorded phone conversations, Nationstar associates have promised they will return my calls and escalate my case. They have promised they will forward my concerns to the proper management for review, but I have not received a return call from anyone in their office. I have sent numerous emails, and letters, but my emails are never answered. Today I spoke with a Nationstar associate, XXXX. She assured me that because of the urgency of the situation, she would forward my concerns to a department which was " higher than a manager ''. She also assured me that she would call me later today after this process was complete. Because Nationstar employees have had such poor track records regarding returning calls, I asked for her office extension number. It was at this time that she hung up, and did not call back. Unfortunately, my experience today is the same type of experience I have had nearly every time I have spoken with Nationstar associates for the previous nearly three years. I have never been able to speak with the same associate more than once. I do not have a direct contact person with Nationstar. 
In addition, I will be attaching two Assignment of Mortgage documents which show fraud in the form of conflicting dates and locations of these assignments. 
The first Assignment of Mortgage to XXXX, took place on XX/XX/XXXX in the state of Texas. This Assignment of Mortgage was never filed at my local courthouse. The second assignment of Mortgage took place on XX/XX/XXXX in the state of New York. These conflicting Assignments substantiate the complaints which I have filed with CFPB previously, proving that XXXX did not follow the proper chain of title when the Assignment of Mortgage took place. My questions are the following : 1. Why are there two ( 2 ) Assignment of Mortgages which transfer the mortgage to " apparently '' the same entity? 2. Why was the first Assignment of Mortgage never recorded at my local Courthouse? 3. Because I was not notified of these transfers, who received my loan payments which were sent in? XXXX or the new owner/owners of my mortgage? 
In addition, I was never notified by the new owner/owners of my mortgage when these " supposed '' transfers took place. The Helping Families Save Their Homes Act of XX/XX/XXXX also added a new provision in TILA which requires that whenever ownership of a mortgage loan securing a consumer 's principal dwelling is transferred, the creditor that is the new owner or assignee must notify the borrower in writing, within 30 days after the loan is sold or assigned, of the following information : the new creditor 's identity, address, and telephone number ; the date of transfer ; location where the transfer is recorded ; how the borrower may reach an agent or party with authority to act on behalf of the new creditor ; and any other relevant information regarding the new owner. 
****I never received correspondence from the new owner of my mortgage.

Company response to consumer: Closed with explanation