Consumer complaint received 2020-11-28
Company: SYNCHRONY FINANCIAL
State: OK
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Hi, Below is the complaint I initially sent Synchrony Bank that will explain the situation. It was sent to all executives at Synchrony, Investor Relations, Media contacts, and I copied in the CEO 's of each company the cards represent. They closed 5 store credit cards of mine. No delinquencies at all, no usage that violated the agreement. My understanding is that the CARD Act of 2009 requires a 45 day notice before making a major change to the account. These were all closed on XXXX, XXXX/XXXX/XXXX. They will state it was on XX/XX/XXXX, but they were not. They were open, and accepting charges. I had no notice, not even an email or phone call. I found out on XXXX when a payment was declined. I sent them a customer service email, called them, and sent their XXXX customer service a Direct Message. Well I got a reply from the Office of the President for the email stating they represent the CEO. I asked to get the CEO involved. Synchrony 's CEO is XXXX XXXX. The President is XXXX XXXX. They gave me a 3 XXXX  XXXX  denial over XXXX. See the attachments. I got a little heated in a few of the emails, but it seems that's how they do business. When I called them on the night of XXXX. I was connected to a XXXX, who was the MOD at the XXXX XXXX office. She ended up hanging up on me, after saying she couldn't help me. She kept interrupting me, and said this conversation is going nowhere then hung up. 

Thank you, please read the initial complaint I sent below, and look at the attachments. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK XXXX Call or Text : ( XXXX ) XXXX | XXXX XXXX : XXXX " I ask that if anyone on this email has an incorrect email address to please forward to them. This is basically every email address I could find. Please, no one say, well this isnt my job. I really admire the diversity in your top leadership, and your listed company values ( seriously. ) However, thats all good fluff to hide what kind of company you really are. Ive never had a problem with you all until now. If I did something wrong, let me fix it. Not sure what that would be, Im not gambling, buying XXXX, or XXXX with them. 

First, from reading the information from Ms. XXXX on the Synchrony site. This does not fit your culture. Good thing I didnt apply for XXXX or XXXX. 

All of my Synchrony accounts were closed today. They were all open yesterday despite what you are saying. You authorized 2 transactions on PayPal that are just sitting there. I called, I spoke with a MOD named XXXX at the XXXX  XXXX office, who hung up on me. Whomever I spoke with earlier in the year that helped me with COVID-19 was wonderful. I cant find his information, Im sure its listed. Tonight I also spoke with XXXX, a XXXX  XXXX Account Manager. She couldnt do anything, however, she helped me with a phone number to the department I need to call tomorrow. She was wonderful. However, I decided to send an email to everyone. I see you think youre invincible by the standard Delaware incorporation, and " stating '' the the CA laws will prevail. 

However, this is not an isolated issue from what Ive seen online, you cancelled all 5 accounts I had with them, that includes my Amazon XXXX XXXX, Lowes Store Card, Sams Club Card MasterCard, XXXX XXXX XXXX and PayPal. 

See the following post from XXXX, and read the comments. XXXX  : XXXX  XXXX I hope you will stand by your Code of Conduct for executives with this. 

So, unfortunately, I wont be able to buy much this year as I cant take advantage of the financing offers. I just found out today, XXXX Day, of course, no one is in the office. I hope enough people complain for you to do something. Ive copied in Synchrony. I know they wont care either. This is just outrageous. 

Never had a 30 day past due payment, nothing has really changed much this year. Our business is closed until the end of the year, and we are on unemployment, and are doing fine paying everything at the moment. We normally make about {$40000.00}. The SBA thought we were ok, they gave us a {$56000.00} PPP, {$23000.00} EIDL, and {$2000.00} grant EIDL. 

So Synchrony offered assistance to me earlier in the year due to COVID. The CEO has a message how they are wanting to help, and help small business. Well, Im a XXXX XXXX XXXX. So this is a bunch of XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX So if you all expect me to pay this money back, youre going to have to combine all payments, give a decent interest rate that includes the 0 % I currently have, a reasonable term that includes any promotional term including the 84 months on Lowe 's, and 1 payment . Im not going to be looking to pay these individually. 
This doesnt look good. Hey Happy XXXX though. 

According to your most recent SEC 10D filing, you have a less than 1 % delinquency rate. Another reason this makes no sense. 

I copied in the applicable companies. 

You are more than welcome to pull up my accounts. Information is below. 

I think it would be easier to reopen the accounts, or open new ones with the same credit limits. 

I dont understand this, whole thing about punishing people for using their credit. I have XXXX XXXX on here since you are blaming them. 

Thank you! 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK XXXX Call or Text : ( XXXX ) XXXX | XXXX Fax : XXXX DOB : XX/XX/XXXX Last 4 Digits : XXXX Most usernames online are XXXX, but XXXX XXXX is XXXX. Some of these may  still be using XXXX. That still gets to me through XXXX. XXXX XXXX is XXXX  XXXX Last 4 : XXXX XXXX : XXXX XXXX : XXXX XXXX : No physical card XXXX XXXX : XXXX ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation