Consumer complaint received 2021-05-04
Company: Viking Client Services
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX I took my leased XXXX into XXXX XXXX XXXX XXXX for covered warranty service repairs. I needed a loaner and there was a XXXX desk onsite at this dealer for that purpose. As XXXX always needs to diagnose the issue first to confirm warranty coverage, I had to put a deposit down with an XXXX card. The daily rate is XXXX plus tax that would be billed to XXXX once confirmed to be covered under warranty. 
I returned the car the very next day, XX/XX/XXXX to that same XXXX dealer. It was not checked or looked at while I was there since they were closing. 
about a week later I noticed a charge of XXXX on my XXXX from XXXX. 
I contacted XXXX XXXX and they told me that as of XX/XX/XXXX XXXX XXXX had severed their relationship with XXXX and opted for XXXX to be onsite for warranty rentals. 
I spoke to the XXXX XXXX, XXXX who stated he would try and contact XXXX through his known contact channels but as they are no longer on site he would need some time. 
a few days later he came back to me stating XXXX claimed the vehicle was smoked in ... this is a complete falsehood as we do not smoke. XXXX said he would go back to them. 
Another couple days later he stated now they're saying there was a lot of dog hair in the vehicle ... again XXXX no animals were in this rental. 
XXXX said he would go back a third time. This time XXXX stated he never got any replies from XXXX. 
I opted to dispute the charge on my XXXX as neither the XXXX daily rate nor any uncharge is a valid charge to my card. 
In early XXXX I began receiving collection notices from XXXX for the debt of XXXX. 
Apparently they had also never correctly billed XXXX for the daily rate of the XXXX due to the relationship ending with XXXX over the weekend I returned the rental to XXXX. 
In addition to the XXXX daily rate, XXXX showed a XXXX upcharge for " outside washing ''. Now a XXXX false rationale for more than the daily rate. 
The notice stated within 60 days to write a letter to XXXX if there was any disagreement with the debt. 
I did that the very same day I received the first notice. 
I got no reply ... I did, however, receive ANOTHER collections bill from XXXX. 
When I received a XXXX notice, I opted to email XXXX per the guidance on the bill notice. 
On XXXX I emailed explaining these same details I got a reply back stating they don't bill 3rd parties I replied stating this is NOT a XXXX party at the time of the rental and it was the onsite XXXX desk inside the Veterans XXXX. 
I got no reply back fro XXXX On XXXX I received two mailed notices ... one from XXXX stating they have suspended all my renal privileges due to non payment and the other was a collections notice from a 3rd party agent, Viking client services, on behalf of XXXX attempting to continue to collect this invalid debt! 

On XX/XX/XXXX I attempted to call the XXXX number on their suspension notice XXXX and this number is not valid. 
I then called Viking on XX/XX/XXXX and spoke to XXXX, after explaining the situation he said I would need to talk back to XXXX. He provided the suspension dept contact at XXXX but stated they were closed. 
I reviewed the prior notice from XXXX and found their internal collection dept number as XXXX I called XXXX and spoke to XXXX ID # XXXX and after having me on hold for a while she came back to say there was nothing she could do since this was already sent to collections. 

XXXX is blatantly breaking collection laws by attempting to collect a debt that is NOT owed by me. They have falsified the " uncharge '' and at the same time created 3 different false excuses for this uncharge being applied, smoke, pet hair and {$75.00} " outside '' wash showing on the official bill/notice. 

XXXX failed to correctly bill XXXX for this COVERED WARRANTY REPAIR RENTAL and ten added XXXX of fictitious charges ... what sort of vehicle that was rented less than a day and driven home, parked in a garage and then driven back to the dealer needs a {$75.00} car wash??? NONE

Company response to consumer: Closed with explanation