Consumer complaint received 2019-01-18
Company: PRESTIGE FINANCIAL SERVICES INC
State: DC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I currently have an auto loan with Prestige Finance. On XX/XX/2019 a person by the name of XXXX XXXX contacted one and stated the following. On XX/XX/2019, at XXXX XXXX, XXXX XXXX <XXXX> wrote : XXXX, This is XXXX   Assistant VP of Collections w/ Prestige. I am giving you an opportunity to reply back with a payment plan for XXXX and XXXX or go online www.myprestige.com to secure your payment before we proceed with further action ( XXXX ) XXXX yes XXXX XXXX XXXX, Collections Prestige Financial Services , Inc.

A XXXX XXXX XXXX  Company [ T ] XXXX [ F ] XXXX MyPrestige.com I responded back with the following response From : XXXX  <XXXX> Sent : Monday, XX/XX/2019 XXXX XXXX To : XXXX XXXX <XXXX> Subject : Re : Payment Plan XXXX  I believe someone already contacted me and I already made the agreed payment amount of XXXX  by XX/XX/XXXX. The next agreed payment is for XXXX for XXXX   and then that XXXX  and XXXX would be closed out.

There was a chain of responses back and forth.

-- -- Original Message -- -- - From : XXXX XXXX   <XXXX> To : XXXX <XXXX> Sent : Tue, XX/XX/2019 XXXX XXXX Subject : RE : Payment Plan XXXX  I dont see where you agreed to it. So do you want to take advantage of the reduce payments? Do you agree to the disclosure?

From : XXXX <XXXX> Sent : Monday, XX/XX/2019 XXXX XXXX To : XXXX XXXX <XXXX> Subject : Re : Payment Plan XXXX  I already did that agreement Sent from my XXXX OnXX/XX/2019, at XXXX XXXX, XXXX XXXX <XXXX> wrote : You will need to agree to the following to benefit from the reduced payments : By requesting this change your previous 3 payment ( s ) will be less than your contracted monthly payment and may extend the term of your contract. Do you agree?

On XX/XX/2019 another exchange of emails occured, which are as follows.

Yes I agree -- -- -Original Message -- -- - From : XXXX XXXX <XXXX> To : XXXX   <XXXX> Sent : Tue, XX/XX/2019 XXXX XXXX Subject : RE : Payment Plan XXXX  There's nothing showing where you agreed -- -- -Original Message -- -- - From : XXXX <XXXX> Sent : Tuesday, XX/XX/2019 XXXX XXXX To : XXXX XXXX <XXXX> Subject : Re : Payment Plan XXXX -- -- -Original Message -- -- - From : XXXX XXXX <XXXX> To : XXXX  <XXXX> Sent : Tue, XX/XX/2019 XXXX XXXX Subject : RE : Payment Plan XXXX  I dont see where you agreed to it. So do you want to take advantage of the reduce payments? Do you agree to the disclosure?

From : XXXX   <XXXX> Sent : Monday, XX/XX/2019 XXXX XXXX To : XXXX XXXX   <XXXX> Subject : Re : Payment Plan XXXX I already did that agreement Sent from my XXXX On XX/XX/2019, at XXXX XXXX, XXXX XXXX   <XXXX> wrote : You will need to agree to the following to benefit from the reduced payments : By requesting this change your previous 3 payment ( s ) will be less than your contracted monthly payment and may extend the term of your contract. Do you agree?

On XX/XX/2019 there was another exchange of emails and the person told me that because I did not agree earlier to the following terms that I would owe another XXXX, however as you can see in prior emails he never mentioned anything about because I never used the word agree to extend my loan by 3 months that I would owe an additional XXXX. He did not communicate that until yesterday.

XXXX XXXX ( XXXX ) To : you + 1 more Details Thank you for doing that. There is a small issue. Since one of the disclosures was not agreed to in XXXX the payment will be {$70.00} short. Is there anyway you can get another {$70.00} paid today?

-- -- -Original Message -- -- - From : XXXX <XXXX> Sent : Thursday, XX/XX/2019 XXXX XXXX To : XXXX XXXX   <XXXX> Subject : Re : Payment Plan XXXX  Good Afternoon, The XXXX has been paid as agreed on XX/XX/2019.

TXXXX XXXX XXXX ( XXXX ) To : you ( Bcc  ) + 2 more Details No you should have communicated that earlier.

I have done my agreement which was XXXX   and XXXX.

XXXX XXXX ( XXXX ) To : you + 1 more Details Right thats understandable. That arrangement was sent to you on XX/XX/XXXX. We sent you the disclosures on XX/XX/XXXX. You never agreed to the disclosures to reduce the payment until XX/XX/XXXX where when we could only close out your previous 2 installments instead of 3. Thats why you are still {$70.00} short iamterese ( XXXX ) To : you ( Bcc ) + 1 more Details I stand by what I said.

The agreement has been kept by me so it is not my issue that I am XXXX short XXXX XXXX ( XXXX  ) To : you Details It is your issue because you never agreed to the disclosures so the payment you made on XX/XX/XXXX was already short. You accepted a reduced payment plan without agreeing to the disclosures, and ignored our attempts to secure your payments. You just went online and set them up on your own without accepting the terms for a reduced payment. We need {$70.00} to secure the file. Have a great day

Company response to consumer: Closed with explanation