Consumer complaint received 2020-11-22
Company: AMERICAN EXPRESS COMPANY
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
American Express bluebird account Ive contacted this company several times I submitted a dispute letter they denied me my money was stolen I need to have my money put back into my account The charges are listed below DATE DESCRIPTION TRANSACTION ID AMOUNT XXXX XXXXXX/XX/XXXXXXXX XXXX, XX/XX/XXXX XXXX - {$2.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$41.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX - {$2.00} XX/XX/2020 Store PurchaseXX/XX/XXXXXX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$2.00} XX/XX/2020 Store Purchase XX/XX/XXXXXXXX XXXX, XX/XX/XXXX XXXX - {$91.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$4.00} XX/XX/2020 Store Purchase XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$120.00} XX/XX/2020 Store Purchase XXXXXX/XX/XXXX # XXXX XXXX, XX/XX/XXXX XXXX - {$92.00} XX/XX/2020 Store Purchase XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$30.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$5.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$40.00} XX/XX/2020 Store Purchase XXXX # XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX - {$1.00} XX/XX/2020 Store Purchase XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$2.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$3.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$21.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$81.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XX/XX/XXXX, XX/XX/XXXXXXXX - {$2.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX - {$61.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX - {$61.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX - {$20.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$260.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XXXX,XX/XX/XXXXXXXX - {$83.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX - {$4.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX - {$6.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX - {$2.00} XX/XX/2020 Store Purchase XXXX - XXXX - SHORT TERM XXXX XXXX XXXX XX/XX/XXXX XXXX - {$6.00} XX/XX/2020 XXXX Purchase XXXX # XXXX XXXX XXXX XXXX, PA XXXX - {$2.00} XX/XX/2020 Store Purchase XXXX XXXX # XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX - {$4.00} XX/XX/2020 Store Purchase XXXX - XXXX - SHORT TERM XXXX XXXX XXXX XX/XX/XXXXXXXX - {$3.00} XX/XX/2020 ATM XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX XXXX - {$200.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XX/XX/XXXX,XX/XX/XXXX XXXX - {$200.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX XXXX - {$200.00} XX/XX/2020 Store Purchase XX/XX/XXXXXXXX, XX/XX/XXXX XXXX XXXX {$120.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXXXX/XX/XXXXXX/XX/XXXX XXXX - {$40.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXX XXXX XXXX,XX/XX/XXXXXXXX - {$2.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX XXXX {$290.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$43.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX, XX/XX/XXXX XXXX - {$15.00} XX/XX/2020 Send Money XXXX XXXX - XXXX XXXX XXXX {$4.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Store Purchase XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$3.00} XX/XX/2020 Store Purchase XXXX XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$10.00} XX/XX/2020 Store Purchase XXXX XXXX # XXXX XXXX XXXX, XX/XX/XXXX XXXX - {$6.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$14.00} XX/XX/2020 Store Purchase XX/XX/XXXXXXXX XXXX XXXX, XX/XX/XXXX XXXX - {$10.00} XX/XX/2020 Store Purchase XX/XX/XXXX # XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$15.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XXXX XXXX,XX/XX/XXXXXXXX - {$7.00} XX/XX/2020 Store PurchaseXX/XX/XXXXXXXX XXXX XXXX, XX/XX/XXXX XXXX - {$15.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XX/XX/XXXXXX/XX/XXXX XXXX XXXX {$41.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXXXX/XX/XXXX,XX/XX/XXXX XXXX XXXX {$21.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} XX/XX/2020 Store Purchase XX/XX/XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$22.00} XX/XX/2020 Store Purchase XXXX XX/XX/XXXX XXXX XXXX XXXX, XX/XX/XXXXXXXX - {$55.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXXXXXX XXXX,XX/XX/XXXXXXXX - {$3.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXXXXXX XXXX,XX/XX/XXXX XXXX - {$23.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXXXXXX XXXX,XX/XX/XXXXXXXX - {$2.00} XX/XX/2020 Store Purchase XXXX XXXX XX/XX/XXXX XXXX XXXX,XX/XX/XXXX XXXX - {$3.00} XX/XX/2020 ATM Withdrawal XXXX XXXX XXXX XXXX XX/XX/XXXXXX/XX/XXXX XXXX - {$130.00} XX/XX/2020 Cash Withdrawal ATM Fee XXXX - {$2.00} Please communicate with American Express I have communicated with them several times it is a bluebird account

Company response to consumer: Closed with explanation