Consumer complaint received 2017-03-05
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
1. Initial SBA loan XXXX, XXXX : XXXX XXXX underwriter got loan for XXXX at approx XXXX. 
2. Day after : REQUIRED XXXX bank accounts, biz check/save/ccard and personal check/save 3. CCard later determined as a LOC forced to payoff before SBA loan completed. I object but was " REQUIRED '' / Forced to enroll in these. 
4. Initial deposits XXXX altogether essentially 5. XXXX deposit for Biz checking somehow " lost, '' other issues with checking lead to delays relating to biz operating ( ie payrolls ) and although the XXXX was credited back, the delays created damages at the time. 
6. XXXX XXXX, husband ill, covering liabilities from that, autopay forced payments, called local branch in XXXX, was then transferred 20x+ to different people who kept hearing my story and saying " no '' to my request for any help with restructuring loan or 90day repayment deferral. 
7. From this day forward, my business was operationally under-water 8. XXXX XXXX took final payment, XXXX took " final payment, '' business closed 9. In responding to missed-payment letter to " XXXX XXXX, '' in a role of " VP '' of some kind, on the bottom of her letters, starting in XXXX XXXX, I attempted to discuss options to sell rather than face a foreclosure. At this point, I 'm 2 months behind and I called early XXXX or late XXXX, as soon as I got the letter. 
10. XXXX first sounded conciliatory saying things like " I 'll give you all the time you need to sell. '' XXXX said WF needed to get it appraised in all property and biz belongings. XXXX said it had to be a blind/silent appraisal of which my party would never know the results. 
11. At appraisal event in a few weeks, the appraiser they hired was rude and kick tested the property, acting very unprofessional. For example, this appraiser pushed the door without pressing the crash-bar latch to open the door, and aggressively kicked the door, damaged the door frame, acting as if the door did n't work, but she actually had sabotaged or was incompetent of the door workings. I had to remind her to just " push the crash-bar '' before she got it to work. 
12. My broker, XXXX, already had a buyer just after the appraisal. Yet somehow, although XXXX promised a blind appraisal value, XXXX took it upon herself to tell XXXX her appraisal results, which reduced the asking price from XXXX to XXXX. 
13. This buyer 's lender needed operations background of 1 year to get lending, and XXXX said she 'd approve a lease-purchase agreement with this buyer at this XXXX price. 
14. The buyers presented a contract in early XXXX. During negotiations, XXXX asked for a copy of the deal, and she rejected the contract, citing a long list of requirements which we would comply with, but she never sent the actual numbers she 'd need to send in order to finish the contract. 
15. By XXXX, there were many discussions back and forth with all involved, and at one point in XXXX, XXXX said " I 'll send it tomorrow '' and it never came. XXXX then went on vacation in XXXX. 
16. Starting in XXXX, XXXX deflected away from emails, requesting for phone conversations rather than committable written communication. 
17. During the middle of XXXX, my party is still working with the same buyer, essentially under unorthodox amounts of XXXX from the bank, and this again was another time when XXXX said " I 'll send the numbers '' over the phone, and never did. 
18. In XXXX, I had a lawyer contact XXXX to nail down numbers, and XXXX said she needed her lawyers to have a call with my lawyer. The Wells lawyer sent a payoff notice finally in XXXX XXXX and the information needed for an escrow account was still incomplete, the buyer finally gave up on the situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief