Consumer complaint received 2017-06-02
Company: EQUIFAX, INC.
State: MN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I am disputing 3 wrongfully charged off private student loans listed under one of the following names across my credit reports associated with the major credit bureaus.
<P/> XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX XXXX XXXX XXXX XXXX Or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX Or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX XXXX XXXX XXXX Information on the 3 accounts : {$9400.00} ( current balance ) Notes : Balance fluctuated aroundXX/XX/XXXXfrom {$9500.00} to {$9400.00} although no activity had taken place on the account since XX/XX/XXXX {$3000.00} ( current balance ) {$1500.00} ( current balance ) Was listed previously as {$1400.00} around XX/XX/XXXX.
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XXXX XXXX / XXXX XXXX XXXX has been known to terribly manage private student loans such as mine, and they have made a serious mistake by wrongfully charging off my 3 accounts. XXXX  refused to take payment during my parent 's bankruptcy proceedings. My parents bankruptcy should not have impacted my ability to make payments to these loans. To give more detail- The co-signer of the loan, XXXX XXXX , was involved in a Chapter XXXX bankruptcy. XXXX Case No. XXXX XXXX. The creditor ( XXXX ) refused to take payment for these loans during the process of the bankruptcy. I called, emailed, and phoned, and was never allowed to make payments until the bankruptcy concluded. Upon conclusion of the bankruptcy these 3 accounts were charged off, and remain as wrongful negative information on my accounts.
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Note : I have various other student loans on my credit report which I still pay on time to this day as they are serviced by capable corporations.
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XXXX was previously investigated for mishandling student loans, and during their acquisition of XXXXt loans which concluded around XX/XX/XXXX <P/>
Here is a consent order created by the UNITED STATES OF AMERICA CONSUMER FINANCIAL PROTECTION BUREAU as an example of XXXX XXXXs negligence as a loan servicer :XX/XX/XXXX Excerpt : The Consumer Financial Protection Bureau ( Bureau ) has reviewed certain student-loan-servicing activities ofXX/XX/XXXX , The XX/XX/XXXX, and XX/XX/XXXX. The Bureau has identified the following violations of law : ( 1 ) unfair and deceptive acts and practices relating to Respondent 's failure to furnish clear information regarding the student-loan interest consumers paid, in violation of 1031 ( a ) and 1036 ( a ) ( 1 ) ( B ) of the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5531, 5536 ( a ) ; ( 2 ) unfair acts and practices relating to Respondent initiating collection calls to consumers at inconvenient times, in violation of 1031 ( a ) and 1036 ( a ) ( 1 ) ( B ) ofthe CFPA, 12 U.S.C. 5531, 5536 ( a ) ; ( 3 ) deceptive acts and practices relating to Respondent overstating the minimum amount due in student-loan billing statements, in violation of 1031 ( a ) and 1036 ( a ) ( 1 ) ( B ) of the CFPA, 12 U.S.C. 5531, 5536 ( a ) ; and ( 4 ) violations of the Fair Debt Collection Practices Act, 15 U.S.C. 1692, et seq., in Respondent 's collection activities regarding defaulted student loans it acquired. Under 1053 and 1055 of the CFPA, 12 U.S.C. 5563,5565, the Bureau issues this Consent Order ( Consent Order ).
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Also page 10 : 42. Some of the Acquired Loans -- at least 6,074 -- were in charged-off status at the time Respondent purchased them ( Defaulted Acquired Loans ).
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Further reading that proves XXXX is known to operate poorly, and take advantage of consumers such as myself : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has also mishandled informing consumers about important student loan tax information. I received a notice on XX/XX/XXXX that stated some of the following ( from XXXX ). This further proves that XXXX is a terrible loan servicer and wrongfully charged off my accounts.
Important information for interest paid in XXXX and XXXX You may have recently received a letter from XXXX regarding interest you paid in XXXX or XXXX on your private student loans, and information on how to claim the Student Loan Interest Deduction on those prior tax returns, if you had n't already taken it. For your convenience, the interest paid amounts are available in your secure online account at XXXX.
Act Quickly If you have not yet determined if you are eligible to claim the Student Loan Interest Deduction on your XXXX and XXXX tax returns, there 's still time, but the deadline is fast approaching. For most taxpayers, the last day to amend your XXXX tax return will be XX/XX/XXXX.
If you have n't already, call XXXX XXXX XXXX at XXXX from XXXX XXXX to XXXX XXXX. ET Monday through Friday to determine if the Student Loan Interest Deduction is available for your XXXX and XXXX taxreturns.
Please refer to your letter for specific details.
Please see IRS Publication 970 for more information on higher education tax credits and deductions at irs.gov. We also encourage you to consult a tax professional for tax advice.
Sincerely, XXXX XXXX Director of Operations

Company response to consumer: Closed with explanation