Consumer complaint received 2023-09-29
Company: GOLDMAN SACHS BANK USA
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to bring to your attention a matter of serious concern and seek your prompt intervention in rectifying an erroneous credit delinquency report on my account, which transitioned from XXXX XXXX to Goldman Sachs in XX/XX/2022 under the XXXX XXXX XXXX. Despite my history as a responsible and compliant account holder with XXXX XXXX for eight years, the transition to Goldman Sachs brought about unanticipated challenges that have gravely impacted my credit report. 

Inaccessibility to XXXX XXXX Account : During the transition, I was unable to access my account, hindering me from managing my balance, bills, and other related matters. 
Failure to Receive New Card : Despite numerous communications with Goldman Sachs ' customer support, the delivery of my new card was mismanaged due to an outdated address error on their part. 
Delays in Issue Resolution : The misdelivery caused further delays in receiving my new card and accessing the new Marcus account, despite multiple assurances from the bank 's support staff. 
Erroneous Credit Report Delinquency : An unwarranted credit report delinquency was reported during this period, which I promptly settled upon gaining account access, but the delinquency record persisted.

Adverse Impact on Mortgage Application : This incorrect delinquency report is now adversely affecting my mortgage application for a home purchase. 
Unfruitful Resolution Attempts : Despite my earnest efforts to resolve this with the concerned parties, I have encountered resistance and inaction. 
Moreover, the delinquency was re-reported on my credit report even after submitting two complaints to the Consumer Financial Protection Bureau ( CFPB ) whereupon the bank acknowledged a technical error and refunded the outstanding amount to my credit card account. It is perplexing and unacceptable that the delinquency has re-emerged on my credit report despite these remedial actions. 

I hereby urge your immediate attention and action to rectify this erroneous delinquency reporting. It's imperative that this issue is resolved expeditiously to prevent any further detriment to my creditworthiness, and to facilitate my ongoing mortgage application process. Should this matter remain unresolved in a timely manner, I am prepared to pursue legal action against the bank to ensure the removal of this unjust delinquency from my credit report, as it stands as a significant obstacle in my home purchasing endeavor.

Enclosed are the relevant documents supporting my claims. I am keen on working collaboratively to resolve this matter and I am available for any further discussions or document submissions as may be required. I look forward to your prompt response and action to rectify this unfortunate situation. 

Thank you for your attention to this critical matter. 

Sincerely, XXXX XXXX Enclosures : Statement from GoldmanSachs from my previous CFPB complaint admitting fault. Dispute results with XXXX. XXXX XXXX credit drop. Marcus ( GS ) credit card statement that shows reversal.

Company response to consumer: Closed with non-monetary relief