Consumer complaint received 2023-11-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AL
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I have sent multiple emails to the client care rep at Bank of America with no response. Below are my attempts to get in contact with someone as well as how I was treated by customer service. They said I would not be able to open a savings account at Bank of America 'for the rest of your life. ' See Below : I sent an email voicing a complaint that BOA refused to open a savings account for me 'for the rest of your life ' according to XXXX operators I spoke with. I have been a BOA costumer since XXXX to present and never received such negative treatment. Today, a person by the name of XXXX sent me a message assuring me that I would be contacted by someone at XXXX. XXXXXXXX XXXX message was deleted from my account. The person I reached at the number XXXX gave me is not a bank. They had no clue what I was talking about. 

All I have asked is to start a savings account. I live in XXXX  and the closest BOA brach is XXXX hours away in XXXXXXXX XXXX 

I them received an email from someone to call a number in response to my concern. By the time I opened my phone to call the number, the email had been redacted and disappeared. 

You are illegally ignoring my concern leaving me no choice to report you to the FDIC, go through the Federal Reserve 's Complaint process, and essentially ask for advice from a bank fraud examiner. 

I simply would like to open a savings account. This is a mature, professional matter that I expect you to treat as such. 

XXXX XXXX XXXX, XXXX, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Tue, XX/XX/XXXX, XXXXXXXX XXXX  Subject : Update Savings Account Denied To : XXXX Cc : XXXX Hide quoted text I sent an email yesterday voicing a complaint that BOA refused to open a savings account for me 'for the rest of your life ' according to XXXX operators I spoke with. I have been a BOA costumer since XXXX to present and never received such negative treatment. Today, a person by the name of XXXX sent me a message assuring me that I would be contacted by someone at XXXX. XXXXXXXX XXXX  message was deleted from my account. The person I reached at the number XXXX gave me is not a bank. They had no clue what I was talking about. 

All I have asked is to start a savings account. I live in XXXX  and the closest BOA XXXX is XXXX hours away in XXXXXXXX XXXX 

If you all will not help me, I have no other recourse than to report you to the Federal Reserve. I have been lied to, pushed off on someone who isn't even a bank, and asked repeatedly for help by BOA. 

I will give you until XXXX XXXX  on XX/XX/XXXX to resolve this and open a savings account for me. Otherwise, I will report you to the Federal Reserve and anyone else that can enforce you to answer me promptly. 

I expect a prompt, truthful reply XXXX XXXX XXXX, XXXX, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation