Consumer complaint received 2017-11-30
Company: COMMUNITY CHOICE FINANCIAL, INC.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
On XXXX XXXX, 2017, I opened a chat with a Cash Central associate to gather information before taking out an installment loan. I asked if " an installment loan is reported on my credit report '' to which the person responded " Cash Central does not report any information to the credit agencies '' ... I confirmed again " so by opening an installment loan with you, it will not effect my debt to income ratio? '' and the person said again " Cash Central does no report any information to the credit agencies. '' ( I saved a copy of the chat discussion so I can provide that if needed ) I was working with a credit counseling company and i told them I could take out a loan to pay off some credit cards without affecting my credit which would boost my credit score to get to where we needed to be to refinance our house. After paying those credit cards off and waiting, we applied for the refinance and were denied. The mortgage company asked why I have a new loan on my credit report which was the Cash Central loan being reported to the credit agencies. They said that our credit was not high enough to refinance our house. 
The refinance was going to be a debt consolidation because we can not afford our payments right now. I was going to use the cash out to pay back the Cash Central loan knowing that I could n't afford a 180 % interest rate loan ... XXXX Now I do n't have the cash to pay off the loan because I was informed incorrectly by a Cash Central associate. 
My hope was that I could get the interest rate reduced to 0 % so I could actually pay back the loan but Cash Central said there is nothing they will do to reduce the interest rate. 
- I sent a message to them through their website on XXXX/XXXX/17 about this. 
- I used a Chat session on XXXX/XXXX/17 to confirm the message was received. It was n't - I sent another message to them through their website on XXXX/XXXX/17. 
- I used a Chat session on XXXX/XXXX/17 to confirm the message was received. It was n't - Called XXXX to talk to someone per chat person 's instructions - was transferred, - I was transferred to person who checked with their supervisor who said to transfer me to Resolution Department. She transferred me to the same menu as the first time I called. I was then hung up on. 
- I called back and told the person that answered the situation. The associate then gave me the number, XXXX to call. 
- Called that number and told XXXX that I need to talk to a Supervisor ... he told me I had to talk to the Resolutions department. He transferred me but also gave me their number XXXX ... 
- XXXX transferred me which I was then on hold with Resolutions Department for XXXX minutes - XXXX must have sent me to the wrong department ... 
- I then called the resolutions department from my cell phone at the same time. - XXXX answered quickly - she told me they would n't do anything about the interest rate ... then she looked into settling the account ... it could be settled for about {$2800.00} XXXX {$100.00} less than the total balance right now XXXX and it would look like a settlement on my account AND I would never be allowed to borrow from them again. I declined, informed her that I would be escalating this and if anyone wants to resolve the issue in the meantime, they can call me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation