Consumer complaint received 2022-05-23
Company: U.S. BANCORP
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I am submitting my complaint against US Bank regarding my mortgage account. 
I was originally with XXXX XXXX when I purchased my home. The last payment before my mortgage account was sold to US Bank was XX/XX/2021. My first payment due with US Bank was for XX/XX/2021. US Bank has not been reporting my total balance due, since they obtained my account. The amount that shows on my credit report as a high amount doesnt even match the amount when they got my account, according to the statements that I have received. They continue to report that a payment is received, however the total amount due never changes. Even the historical amounts on my credit report is incorrect. 
I submitted a dispute through XXXX XXXX with XXXX in early XXXX, and was informed that US Bank reported back that the information was correct. 
I submitted a dispute with XXXX ( their website ) towards the end of XXXX and the results show that the information on my credit report is INCORRECT and they will be getting not only what I submitted the dispute for, but other information was getting updated as well, since it was WRONG. That dispute was done after the first dispute with XXXX through XXXX XXXX. 
I submitted disputes with XXXX and XXXX in XXXX after getting my XXXX results with updates needed, and they both ( XXXX & XXXX ) came back with same results, creditor reports that the information is correct ( smh ). With my XXXX dispute, US Bank went as far as adding and reporting back incorrect balances/data to be updated on my credit report. US Bank basically took my monthly payments and added them to my existing current balance for each month, back to XX/XX/2021, to justify the existing balance shown ( so XXXX  and unprofessional ). This was flat out a blatant lie and I have the proof within attached documents. My original loan wasn't even that much when I bought my home. If they can lie this easy I dont want them as my mortgage company and wonder who else is being XXXX  XXXX  by them. How can the information be correct, if XXXX was just informed 2-3 weeks prior to, that the information is incorrect? 
This is very unfair to me as a consumer, due to the fact that creditors see a high debt to income ratio that is incorrect. I dont even want to apply for a loan because the total debt amount shown on my credit report is incorrect. It makes me laugh that my payment being made is reported but the balance isn't, how XXXX, that should be an automatic process that happens. I am very XXXX because I have been going through this too long and it continues to be a negative impact against me, not US Bank. Every other business on my credit report, reports payment and new balance as expected and gets my highest praise, US Bank is the only one that doesnt change and name won't touch my tongue. This needs to change, and US Bank needs to be penalized and investigated, in my opinion. It is unacceptable and if they cant handle the job of accepting and reporting like all other businesses, they shouldnt provide the service. I cant believe Im having to do this for something that has such a big impact on me and costs so much money that I pay for on time, every time and can be the determination between yes and no when I apply for a loan. This is some straight up XXXX and needs to be known!!! Over {$10000.00} has been paid on this loan but yet it doesnt reflect not one penny paid on my credit report.IT NEEDS TO, ASAP.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation