Consumer complaint received 2020-02-16
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
US DEPT OF EDUCATION/XXXX incorrectly displays as current ... .. I fought for a year to get you to realize that " Payment Status '' vs " Last Know Payment Status '', is the issue ... I would not be disputing this entry as incorrect or through a federal oversight bureau if it calculated correctly as " Last Known Payment Status '' ... I would ask for good faith removal thru normal channels ... By the way, thank you CFPB for all the investigative skill you have shown in this matter ...? ... Hello! ... THE CREDIT BUREAU COMPUTERS SEE THIS ENTRY AS CURRENT! ... An example, XXXX   now shows me this ... Things that are helping your credit = " none of your accounts have a delinquent or derogatory status. '' Things that are hurting your credit = " too many accounts with delinquent or derogatory status '' ... They don't know if I'm coming or going. Come anywhere near me and they send up fireworks sirens and red flags ... DON'T TOUCH! ... I am labeled Unworthy, Undesirable and Unhirable ... Again ... ... YES, The formulas and calculations should default to the date the account closed ... " Status '' or " Payment Status '' does not ... THE STATUS ENTRY IS THE CURRENT STATUS OF THE ACCOUNT. THE CLOSED ENVELOPE HAS NO EFFECT ON THIS ENTRY ... The bureau computers now calculate this account as currently in default 145 days x 5 years ( Squared ) and me as Delinquent x infinity ... It has the basically crashed my profile ... Lenders/Employers/ Landlords/ect. now see a report that melts their screen, eyeballs and ... See it NOW?! ... No? I'm just another XXXX  trying to get out of paying his student loan, huh! ... You have caused me to work extremely hard and long in the past to get someone to acknowledge this truth and finally rectify this issue and, what?, no notes were left behind? ... That alone should be considered negligence ... But if there were notes, and they were ignored ...?!!! ... It was agreed, this was the problem and steps were taken to fix it ... The results as I saw them ; I surmised that there is no " Last Known '' provision available for the status entry as " 120 - 149 days late '' was removed, the status entry was left blank and a notation was added showing, " last known status was 120 days late '' ... Because apparently it's vital to our nations security to make absolutely sure everyone knows that I defaulted on a student loan ... ... In order to be reported in a Fair and Truthful manner, the status on all of my previous Dept of Ed loans should read " Consolidated/Paid in full - See XXXX XXXX '' ... ... See the attached document - Stafford Loans Breakdown - provided to me by XXXX XXXX as representing all of the accounts that they absorbed ... Perhaps the roots of the the problem lay here, in the Direct Stafford entries, " DEFAULTED UNRESOLVED STANDARD REPAYMENT Current Servicer DEBT MANAGEMENT AND COLLECTIONS SYSTEM '' ... To me, it looks as if maybe Stafford did not update their entries after the consolidation paid them off ... But what do I know ... I attempted to attach the Credit Reference Letter XXXX XXXX included with the loan breakdown document and a copy of the consolidation loan agreement itself ... It seemed they were not allowed ... Provide me with an email address and I will share those documents with you along with a summarized but detailed history of this loan and how it has affected my life over the last two decades ... ... I have worked very hard to recover from defaulting on that loan ... You had finally realized the issue, fixed the problem and allowed me to move forward ... I struggled and clawed my way up ... I had almost reached the status of good ... It was within reach and just in the nick of time ... You don't understand this but EVERYTHING was riding on hitting those numbers by mid XXXX ... I had no choices left ... I had one roll ... It was the the only process available to me for securing a home for my wife and I ... I was actually confident ... I had done everything right ... I had done everything that could be done ... My numbers were going to hit the target ... I knew this in my soul ... I took my shot ... ... You bur n't my world to the ground ... Why? ... " Because, the Fair Credit Reporting Act says we can '', is the answer I'm given ... What is fair in this? ... The Fair Credit Reporting Act says you can ... It doesn't say you should ... Did someone say you must? Cause that's the person I want my sights on ... But why would you? ... What purpose does it serve to restore a defaulted status and numerous late entries other than to intentionally destroy someones credit and their life? ... Who benefits? ... Why me? ... Why now? ... Why choose to do this while my world is already set ablaze as I mourn my mothers loss? ... ... ... You have almost won ... I almost gave up last night and XXXX XXXX XXXX ... I see no other possible outcomes that you could expect to result from this action so I assumed you wanted to know that ... ... ... It is with absolutely no hope ... With no faith in the system or humanity whatsoever ... With my last gasp ... I Plead ... Mercy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation