Consumer complaint received 2022-01-27
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
1. Attached is my letter to Congressman XXXX concerning the issue, that included documentation of Wells Fargo not following through on my approved refinance of my mortgage. See below. 

2. XX/XX/2021 XXXX. Congressman XXXX XXXX XXXX : XXXX XXXX XXXX, District XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Md XXXX XXXX XXXX Dear Congressman Mfume/ XXXX XXXX XXXX This is the follow-up to our phone meeting on Tuesday, XX/XX/2021 regarding the requested assistance with the Md. Attorney Generals Office. 

I have been working with them to assist with having the Wells Fargo Bank make the correction in the approval of the refinance rate request which they indicate was a computer error. Over serval months they had been working on the mediation case through the XXXX XXXX, but I feared the work of the office was such that my case may not have gotten the attention it needed due to staffing issues. 

The office was to have Wells Fargo Bank send a corrected refinance packet for the 2.8 % that was approved vs the 3 % they mailed me. Wells Fargo indicted I had to reapply again, when I had been approved and all they had to do was send an updated refinance packet with the 2.8 % rate to go along with their cover sheet, when they indicated they made a computer error. 

I am asking your intervention to get the Attorney XXXX XXXX to follow up and have the approved 2.8 % refinance packet sent to me or identify a staff attorney who can follow up on my case. 

I have attached XXXX documents supporting my communication challenges, with notes in the margins. 

I have completed the online request for assistance form. 
I am sending this FedEx rather than uploading the documents electronically, because as a retired person without the proper equipment and electronic expertise, I am somewhat challenged in this area. 

Thank you for your assistance. 

Sincerely yours, XXXX XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX XXXX, Md. XXXX ( Mailing address ) Attachments ( 7 ) 3 ) attached is a copy of the documentation I provided his office that was forwarded to the XXXX XXXX XXXX Of Treasury. 

XX/XX/2021 XXXX. Congressman XXXX XXXX XXXX : XXXX XXXX XXXX, District XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Md XXXX XXXX XXXX Dear Congressman XXXX/ XXXX XXXX XXXX This is the follow-up to our phone meeting on Tuesday, XX/XX/2021 regarding the requested assistance with the Md. Attorney Generals Office. 

I have been working with them to assist with having the Wells Fargo Bank make the correction in the approval of the refinance rate request which they indicate was a computer error. Over serval months they had been working on the mediation case through the XXXX XXXX, but I feared the work of the office was such that my case may not have gotten the attention it needed due to staffing issues. 

The office was to have Wells Fargo Bank send a corrected refinance packet for the 2.8 % that was approved vs the 3 % they mailed me. Wells Fargo indicted I had to reapply again, when I had been approved and all they had to do was send an updated refinance packet with the 2.8 % rate to go along with their cover sheet, when they indicated they made a computer error.

I am asking your intervention to get the Attorney Generals Office to follow up and have the approved 2.8 % refinance packet sent to me or identify a staff attorney who can follow up on my case.

I have attached 7 documents supporting my communication challenges, with notes in the margins. 

I have completed the online request for assistance form. 
I am sending this FedEx rather than uploading the documents electronically, because as a retired person without the proper equipment and electronic expertise, I am somewhat challenged in this area. 

Thank you for your assistance. 

Sincerely yours, XXXX XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX XXXX, Md. XXXX ( Mailing address ) Attachments ( XXXX ) XXXX ) attached below is a copy of part of the documentation of my approval from Wells Fargo for XXXX refinance, with them not following up with the total refinance packet. 


XX/XX/2021 XXXX. Congressman XXXX XXXX XXXX : XXXX XXXX XXXX, District XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Md XXXX XXXX XXXX Dear Congressman Mfume/ XXXX XXXX XXXX This XXXX the follow-up to our phone meeting on Tuesday, XX/XX/2021 regarding the requested assistance with the Md. Attorney XXXX XXXX. 

I have been working with them to assist with having the Wells Fargo Bank make the correction in the approval of the refinance rate request which they indicate was a computer error. Over serval months they had been working on the mediation case through the XXXX XXXX, but I feared the work of the office was such that my case XXXX not have gotten the attention it needed due to staffing issues. 

The office was to have Wells Fargo Bank send a corrected refinance packet for the 2.8 % that was approved vs the 3 % they mailed me. Wells Fargo indicted I had to reapply again, when I had been approved and all they had to do was send an updated refinance packet with the 2.8 % rate to go along with their cover sheet, when they indicated they made a computer error. 

I am asking your intervention to get the Attorney XXXX XXXX to follow up and have the approved 2.8 % refinance packet sent to me or identify a staff attorney who can follow up on my case. 

I have attached XXXX documents supporting my communication challenges, with notes in the margins. 

I have completed the online request for assistance form. 
I am sending this FedEx rather than uploading the documents electronically, because as a retired person without the proper equipment and electronic expertise, I am somewhat challenged in this area. 

Thank you for your assistance. 

Sincerely yours, XXXX XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX XXXX, Md. XXXX ( Mailing address ) Attachments ( XXXX ) XX/XX/2021 XXXX. Congressman XXXX XXXX XXXX : XXXX XXXX XXXX, District XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Md XXXX XXXX XXXX Dear Congressman Mfume/ XXXX XXXX XXXX This XXXX the follow-up to our phone meeting on Tuesday, XX/XX/2021 regarding the requested assistance with the Md. Attorney XXXX XXXX. 

I have been working with them to assist with having the Wells Fargo Bank make the correction in the approval of the refinance rate request which they indicate was a computer error. Over serval months they had been working on the mediation case through the XXXX XXXX, but I feared the work of the office was such that my case XXXX not have gotten the attention it needed due to staffing issues. 

The office was to have Wells Fargo Bank send a corrected refinance packet for the 2.8 % that was approved vs the 3 % they mailed me. Wells Fargo indicted I had to reapply again, when I had been approved and all they had to do was send an updated refinance packet with the 2.8 % rate to go along with their cover sheet, when they indicated they made a computer error. 

I am asking your intervention to get the Attorney XXXX XXXX to follow up and have the approved 2.8 % refinance packet sent to me or identify a staff attorney who can follow up on my case. 

I have attached XXXX documents supporting my communication challenges, with notes in the margins. 

I have completed the online request for assistance form. 
I am sending this FedEx rather than uploading the documents electronically, because as a retired person without the proper equipment and electronic expertise, I am somewhat challenged in this area. 

Thank you for your assistance. 

Sincerely yours, XXXX XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX XXXX, Md. XXXX ( Mailing address ) Attachments ( XXXX ) I will attach documents below in attachments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation