Consumer complaint received 2019-08-15
Company: AES/PHEAA
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX To Someone That Can Help Me : I am submitting a complaint regarding serious life-changing issues that Ive been experiencing with my loan service provider, FedLoan Servicing. I graduated in XX/XX/XXXX, and immediately submitted a request to have my loans deferred. I submitted this request via fax, electronically, as well as via mail. I was informed by several representatives that my request had been approved in XX/XX/XXXX, and several others mentioned that my loan consolidation was changed and that I had to begin repayment immediately following my graduation in XX/XX/XXXX. Simply put, I was extremely confused as to how my loan consolidation was changed without my acknowledgement, and how could half of the staff inform me that my loans were deferred, and the other half mentioned that they werent? This has been an ongoing battle for months now. 

Between XXXX XXXX, I re-enrolled in school at XXXX XXXX University, in which I have provided extensive documentation to FedLoan Servicing, i.e., transcript evaluations, acceptance letter, course list, MPN submission, etc., to prove that I actually qualified to have my loans deferred. I was awarded federal financial aid, which also serves as proof that I have been enrolled in school for months. Because FedLoan Servicing refuses to grant me an in-school deferment, I have faced a serious life burden, in that that have illicitly reported to all three major credit bureaus that I have defaulted on my student loans in excess of {$93000.00}. 

This negative reporting has had a very serious adverse effect on my life. I have been withdrawn from the security clearance process with my current company, and I am facing possible termination due to the incorrect reporting that FedLoan Servicing has placed on my credit report, as I was required to submit a Financial Disclosure for the security clearance process. I have tried to resolve this issue for the past 6 months, but every representative tells me something different when I call and/or submit an email request. I have proof that my loans were actually approved for deferment, due to the incorrect reporting earlier in XXXX ( an Administrative forbearance was placed on my file because of this ). However, FedLoan Servicing has once again reported negatively to all three credit bureaus on XX/XX/XXXX, that I have defaulted on + {$93000.00} in student loans. 

I am completely disgusted with the way that I have been treated by FedLoan Servicing, and it is unacceptable. FedLoan Servicing has completely ruined my life, and refuses to remove the incorrect reporting status from my credit reports, which has caused my credit scores for all three ( 3 ) bureaus to plummet in excess of 100+ points. I even have proof that the loans were never in default, as a recent report from XXXX shows that they just reported it as defaulted by 90 days, but during the 90 days, it also shows as paid. I have also submitted 5 electronic requests since XX/XX/XXXX for an in-school deferment. 

This company refuses to take responsibility for their illegitimate, inaccurate reporting to the credit bureaus. I have practically begged FedLoan Servicing to remove the negative marks from my credit reports, but they continue to give me the run around or refuse to respond to my written requests. I am losing everything because of FedLoan Servicing negatively reporting to the credit bureaus, when by federal law, I had the right to an in-school deferment and/or forbearance. This company needs to be stopped and held accountable for ruining peoples lives, and refusing to take ownership for their errors and poor customer service in trying to resolve mistakes that they have made. It is completely unfair and unethical to be treated in this manner by FedLoan Servicing. 

Very respectfully,

Company response to consumer: Closed with non-monetary relief