Consumer complaint received 2020-08-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
I contacted my bank Capital One on around XXXX to talk w/them about some items on my account that I have not received yet ( I will insert a list as attachments ). Now the reason why it took me quite a while to bring this to their attention, to be honest, I was distracted by work and now I am finally at a time where I can access my finances. And I also waited for so long because I wanted to do a thorough investigation about whether I received these products or not. They stated that some of these items were made via chip ( meaning I guess I did this in person ) and some were not, I asked Capital One to provide me with the Ones that were involved via chip and they stated, " we don't know, our system says, [ chip inserted ] '', but we can not tell you which One was used by the chip, or not, which made me even more upset. So now I feel like I am out of money and product. 
I am wondering what Capital One 's " Fraud '' department doing if not trying to detect fraud. Any other time they will contact me and ask are you making this purchase when I am trying to make a big purchase and I have to let them know or text them back yes I made this purchase, but is it too much to ask that if their " Fraud '' department can actually do research on companies they may see shady and contact the customer, alerting - we have found this site on our SCAM list and is fraudulent transaction or something like that to REALLY keep the customers safe. 
I am extremely disappointed in capital One about the way they handle this situation in making me feel like I was the villain instead of the victim. I have enclosed some attachments showing that I have tried to contact these companies and trying to get my money back and I have not gotten a response. 
I can eliminate some of the items that I just received ; months later, but there are still a few items I have not received, that I know I have reached out or tried to reach out to the companies that still have my money and I still have not gotten any product. Also, Capital One said they show where I have received these items, PLEASE SO ME PROFF OF ANY OF THESE ITEMS THAT I HAVE RECEIVED! I need the receipts on what they are showing that was sent to me. 
I do not believe in getting things just for free depending on the person that is giving away said items, but I am telling the truth when I say there are still items I did not received and I have attached the ones that I did not get. And also, I there are still items of companies that I do not recognize on my bill but Capital One says that I did do this w/o proof. At the end of the day I just wanted to be made whole of what I am out of and to be compensated and not told that, I need to do it myself and its your fault, bottom line I know its my fault for believing that a company advertise on the internet would automatically be fraudulent but the point is you dont know until you make a purchase and never receive your item.

Company response to consumer: Closed with explanation