Consumer complaint received 2019-03-13
Company: AES/PHEAA
State: NY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I signed up for a debt consolidation loan in XX/XX/2015. Since then I have went for extended periods of time with no income. I get hired through temp agencies and work a few months and then out of work again. My debt consolidation loan has been in forbearance. The loan started out at {$30000.00}. Now my loan while still in forbearance my loan amount is {$36000.00}. I can not afford the loan now, there is no possible way I will ever be able to pay it when the amount keeps increasing. Debt consolidation is suppose to help people like me. This is not helping me. How can a consolidation company increase my amount while in forbearance? There have got to be laws to protect consumers from such practices. I do not know how companies get away this. 
Also I have requested information from XXXX XXXX  on 3 separate occasions and I have not gotten a response still. I requested details regarding my consolidation loan. I want to know exactly what loans are covered in there. I contacted XXXX XXXX XXXX and they told me they do not have that information. I was told I needed to contact XXXX. When I contacted them I never get XXXX reply. I have sent emails and made phone calls and got nothing. I feel there are loans duplicated in my consolidation loan. When the loans were sold and resold I feel that multiple companies have submitted the loans. I had a lawsuit in my local county for a student loan I never had, the company that was suing me was not even a lender. XXXX XXXX XXXX XXXX XXXX sued me, they lost in court. I have been notified numerous time by XXXX stating my identity has been compromised. All of my issues with my identity is from student loans. Companies buy debt and sell debt and then these loans show up multiple times on your credit. It has happened to me. It is still happening to me. I tried to do the right thing by getting a debt consolidation loan and they have been screwing me as well. I have the right to know what loans are in my debt consolidation. In order for me to owe a debt there has to be original paperwork from the original lender and the paper traiXXXX from that time. I can not get any proof or documentation from anywhere. I read reviews about XXXX and how they have fraudulent practices. I live below poverty level. I am struggling and this company possibly has loans in my debt consolidation that should not be there. When a consumer requests such documentation it has to be provided. There a laws in place to protect consumers like me and yet no one will give me the information. Can someone please help me? I do not believe I owe the amount they say I do. How can a company charge interest in forbearance, over {$6000.00}. This is insane. Student Loan Lenders are destroying people 's lives. Someone in government should step up and fight these companies. And debt consolidation companies too. I do not believe I ever had {$30000.00} worth of student loans.

Company response to consumer: Closed with explanation