Consumer complaint received 2022-04-02
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Please be advised Im extremely upset and feel as if Ive been discriminated against. There was an issue where I went to deposit money in my account which I took from my business account to put into my personal account and I have proof of it so I dont care who is reported to Bl navy federal, A XXXX Georgia continues to call and harass me as of today I got a call from the local office the young lady didnt even know my name she called me XXXX XXXX XXXX The amount of money was {$10000.00} we miss counted myself and my husband didnt realize that it was {$90.00} over XXXX we ask the young lady to send the money back instead she deposited {$10000.00} in my account and withdrew it is what theyre telling me but I never seen {$10000.00} even be deposited to my account is nowhere on my transaction I checked my bank account every five minutes. Second I feel as if Im being treated like a criminal as if theyre saying that its impossible for someone of my race to be able to deposit that much money in the bank that was money that I have been saving from my business earnings and I also was employed my husband works we are not criminals and I dont appreciate being treated this way. I will also file a claim with the attorney generals office because something at the local navy federal office is not right and Im tired of being harassed Im tired of the phone calls like this was in XXXX why am I still getting calls that shouldve been taken care of already report it to who you want to report it to because Im not a criminal Im not stealing Im not doing money laundering. And I really dont appreciate it and Im going to take this all the way to the top if I have to because I really feel discriminated against. And for now them calling saying that they need my husbands name because he was in the car he drove the car were Married, I asked the young lady to not call my phone again and have a supervisor call me still to this day no supervisor is XXXX called me this is really ridiculous that your XXXX made a mistake and I am being harassed for it. Its also the same young lady thats always at the tailor every time my husband and I go she is XXXX  and I feel like shes discriminating against us because we make cash deposits sorry that were making cash deposits. My husband owns a box truck so therefore its money that were making from the business if we were trying to hide anything we wouldnt bring it to the bank. I also have a consulting business and have been doing taxes so. I have to move money from one bank to another because I dont have a business banking account with Navy Federal so I am all my bills are coming out of Navy Federal account so I had to put the money there to pay the bills its easier for me to bring the cash to the bank but I said it is a problem and Im going to be discriminated against and your XXXX XXXX XXXX is always there in the XXXX area is going to continue to harass us and I really really have a problem with this

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation