Consumer complaint received 2021-11-06
Company: FISERV INC.
State: IL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
I went into The XXXX XXXX store in XXXX IL last night to get some groceries after work as I was out of everything. I shopped and got all unloaded a large cart full and they bagged all and I paid them with a check from my personal checking account. The girl then said the machine would not take the check and was acting up and she tried several times and said it has been doing this to alot of people, mainly because they want all to get rid of their checking accounts and use plastic only, which I agree with her on, she also said their machine is old and keeps acting up. But reassured me it was not on my end but theirs. Although I wondered after I just filed a complaint with your office against XXXX who have stolen {$25.00} from this same account and I have disputed that charge with my bank to get it back, they also lied their heads off to you and said they never got the payment, but they did the bank verified it and I have screen shots of it. This time it was Telecheck that was declining my check. She then called the manager and told her the machine was acting up again and she told her to open the lid and blow into it to get the dust out. It still would not go through so not only did I waste two hours of my night shopping for bargains carefully for nothing, but these girls had to spend another hour or more putting all back and it was near closing time!! I work for XXXX XXXX XXXX XXXX XXXXXXXX XXXX 12 hour days, all week long on top of my two hour a day commute and I AM XXXX OFF!!!! This is XXXX that you guys are allowing these crooks to get away with stopping everyone 's access to their money for NO REASON!!!! I want them fined and SHUT DOWN!!!! Everyone in this country are sick and tired of these idiots falsely accusing people of having bad checks or fees they are intentionally deceiving the public and when we go to call the number they give XXXX and give them the code they gave you XXXX it then tells you they need more information like your DL number and SSN!! I am not giving them ANY of my personal information, they are intentionally falsely accusing people then stealing this information from them and selling it on the dark web for money I KNOW what they are doing!!!! It is First Data Corporation and they have been in trouble with the regulators many times and sued for billions yet they continue to commit this fraud!!! SHUT THEM DOWN!!! I want you to contact them now and make them remove my information from their data base and send me a copy of anything they have in their database on me, they are breaking the FCRA and I am not only going to report the to you and the FTC, but sue them and XXXX both and tell everyone I know not to do business with any business who uses either of them!! The XXXX XXXX already lost my business now for this reason!!!! This is going on all over the country people who make good incomes, who have lots of money in their accounts, having their checks being declined and being humiliated, stalked and harassed by these crooks for NO REASON other than them claiming, it just does that at times or if you have had identity theft in the past happen to you it will do this, or you don't use checks enough etc. IT IS NONSENSE and it is time they both be sued and SHUT DOWN!!!!

Company response to consumer: Closed with explanation