Consumer complaint received 2022-11-12
Company: KEYCORP
State: CT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Disputes that were not addressed from Executive team to their excuses and pretending not to understand the simplest things have been pathetic to deal with. Timeshares.have taken advantage of below and Keybank hadnt even tried to figure out what the actual charges should have been. So as waiting for credits and no resolve from KeyBank I am left with these charges of either over billing when card was just put down for authorisation of reservation but paid threw XXXX however hotel also charged for the same room same night. This is a big problem especially for XXXX that I will do a separate complaint on. With the charges all totalling {$1200.00} the course of action next will be to file small claims on line against Keybank for disputes they didnt even look into or try to understand. Negilence has run streamline with executive team and Disputes Department. 
Recently, reversal of lastest claim XXXX is just one of the many extra charges that should not have been billing directly, and XXXX makes cancelation policy not XXXX XXXX. Keybank disputed it never called anyone as XXXX confirms or did anything but see that the card was present. Of course it was present it was used as a check in for hotel authorisation only, not collect the room from that card as well even though you have already gotten paid by the 3rd party XXXX vendor website where hotel was booked. 
Amount of this Purchase {$98.00} Paid already by XXXX on shown XX/XX/XXXX Same again happened in XXXX XXXX  also charged in addition to the 3rd party vendor XXXX   XXXX XXXX XXXXXXXX XXXX GIVEN CARD FOR INCIDENTALS but charged for room as well. These hotel merchants are making up for pandemic and everyone stayed home I guess. But you would think that Keybank could get something as simple as this but they didn.t The XXXX never even got put in disputes. 

Reversed charges without any notification or inquiry request of XXXX, XXXX, XXXX and XXXX on merchandise not received from overseas call center, no correspondence sent for these charges due to time frame, how convenient, this should be noted this banks strategy on disputes take months hearing back and they dont even know about the incident because they dont need to, they are just going to say too late. Not if I file a small claims court against them it is not. Disputes department needs to address the Credits still waiting on were services were canceled or unavailable. XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX returned item never credited back to account, with card change, even though I have given merchant the new card number to credit if possible. The XXXX the last dispute on this page, disputes just said they dont get involved with merchants discounts. There was to be no charge period, points were redeemed and paid the entire of the night stay, but this was too difficult for disputes or even account executive team to understand or do anything to review, Due to these aggravations, and very little accomplishments with credits not refunded or disputes unsolved we have kept this account open continued to pay the interest fees.It should be noted that Keybank has this card as a secured card so they have funds for the entire account of {$700.00} that is why Federal Trade Complaint is to be reviewed, as the account was not ever treated fairly or with concern. THIS CREDIT CARD HASNT HAD ANY ASSISTANCE WITH EVEN CONTACTING VENDORS OR THE ONLY CREDITS THAT HAVE APPEARED ON THE ACCOUNT WERE THE ONES WHERE I CONTACTED THE MERCHANT, over and over until credit was applied to account with at least some of the credits. 
Keybank even failed to even read the comments from the Manager at the site, with her emails sent to keybank they did not ever charge XXXX well from the looks of it we were below. 
Friday, XX/XX/XXXX, XXXX Name XXXX XXXX XXXX XXXX Amount of this Purchase {$180.00} charged twice Keybank has this information and did nothing. 
Card used to make this purchase XXXX XXXX XXXX XXXX  XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX  How this will appear on your statement XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX never at a bar dont drink. 
XXXX XXXX XXXX XXXX This charge came after giving credit card to hotel. 
Amount of this Purchase {$40.00} Card used to make this purchase XXXX Merchant Address XXXX XXXXXXXX XXXX  XXXX Merchant Type Friday, XX/XX/XXXX Points used for these charges, no charge should have existed. 
Merchant Name XXXX XXXX XXXX XXXXXXXX Amount of this Purchase {$130.00} Card used to make this purchase Merchant Address XXXX XXXX XXXX XXXX XXXX Merchant Type How this will appear on your statement XXXX  XXXX XXXX XXXX XXXX XXXX XXXX Thursday, XX/XX/XXXX XXXX was paid by points, no card on file should have been charged this was a free night. 
Merchant Name XXXX XXXX XXXX Amount of this Purchase {$100.00} Merchant Address XXXX, XXXX XXXX Merchant Type Never Put into disputes even though requested within time frame.

Company response to consumer: Closed with explanation