Consumer complaint received 2017-08-06
Company: CAPITAL ONE FINANCIAL CORPORATION
State: KY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Delay in processing application

Complaint:
Early XXXX 2017 I applied for a Capital Ome Credit Card. I was sent a letter stating I needed to upload my SS Card, Physical Address. ( I applied with my XXXX XXXX # ) XXXX XXXX, 2017 : Letter from Capital One dated XXXX XXXX, 2017. XXXX XXXX, 2017 : Uploaded SS Card, ID, piece of mail.
XXXX XXXX, 2017 : Spoke with XXXX Corp Office. She ask me to resend my Documents..
XXXX XXXX, 2017 : Fax Capital One my Documents again including my light bill ( Physical Address ) XXXX XXXX, 2017 : Spoke with XXXX Documents not Accepted I needed to re fax Documents. ( Customer Service ) XXXX XXXX, 2017 : Spoke with XXXX  Corp Office. Confirmed I needed to re fax my Documents. XXXX  stated he is n't understanding what 's going on. I have uploaded, Fax everything Capital One asked me for.
XXXX XXXX, 2017 : Called Corp back left message for Dominque to give me a call.
XXXX XXXX : Finally Credit Card Application Approved.
XXXX XXXX, 2017 : Finally get a email Capital One will be semding my Credit Card.
XXXX XXXX, 2017 : Finally the Card has arrived. However the Credit Card is restricted.
XXXX XXXX,2017 : Called Capital One why is the card restricted? Capital One stated it was fraud a glitch in their System.
XXXX XXXX, 2017 : Emailed the CEO of Capital One.
XXXX XXXX, 2017 : Filed a Better Bureau Business Complaint.
XXXX XXXX, 2017 : Completed another Capital One Credit Card Application.
XXXX XXXX,2017 : Spoke with Fraud Supervisor XXXX, XXXX. No Fraud was done on my behalf. I sent in my correct, accurate infomation.
XXXX XXXX, 2017 : Spoke with 1 ) XXXX ( Account Supervisor ) 2 ) XXXX ( Customer Service ) 3 ) XXXX ( New Account Supervisor ) 4 ) XXXX ( Corp Office ) 5 ) XXXX ( Fraud Prevention ) What Fraud?
6 ) XXXX ( Fraud Prevention ) 7 ) XXXX ( Account Specialist ) Seven different people in one day. XXXX XXXX, 2017 : XXXX ( Customer Service ) Stated notes are in my account.
XXXX XXXX, 2017 : Called Capital One back asking for another look into my Credit Card Appliation. I 'm NOT understanding any of this. All these workers I have spoke to at Capital One. Faxing, uploading my information/Documents. Only to receive a Capital One Card I ca n't use. XXXX XXXX, 2017 : Called Capital One back the other Department is looking into my Application Dated XXXX XXXX, 2017. Even though they might have to run my Credit again. Why? Capital One already ran my Credit. It 's NOT my fault it was a glitch in Capital One System. When Capital One ran my Credit point was lost. Capital One sent a card giving me a line of Credit only to close the Account. Again taking a lost of XXXX points off my Credit Score. Now Capital One is stating they have to run my Credit again? Even though Capital One just ran my Credit XXXX 2017.
XXXX XXXX, 2017 : Called Capital One back speaking to yet another Fraud Supervisor. ( Forgot her name ) She was very nice, apologize on Capital One before. Asked another Department to put " System Error " NOT Fraud on my notes. Another Department the Back Department suppose to take another look into my Capital One Credit Card Application dated XXXX XXXX, 2017.

Company response to consumer: Closed with explanation