Consumer complaint received 2018-03-26
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
To Whom It May Concern, Webster Banks latest reply to my complaint is totally insufficient, and full of lies. 

I can state, with absolute full 100 % certainty, that I was granted an overdraft refund by a Webster bank call center representative for the reason that " this never would have happened if our online banking was accurate. '' Webster bank claims this conversation never happened. It did. 

Webster bank claims this this will be the final time we discuss this issue. But, we will continue to discuss this issue until it is resolved. 

Webster bank has previously admitted to their online banking being inaccurate, and that they should refund any fees that result from these inaccuracies. This was on the record at one point, who knows what they did with it now. But it was, a 100 % fact, in that phone call from 2017. If this was not true, webster bank would have no issue sharing these phone calls. But they refuse to share the phone call, there is only one possible explanation for this, because they know the truth. If there was nothing to hide, they would have no problem sharing these phone calls. 

I want to advise Webster bank at this point that they absolutely will not dictate when this discussion is over, and this discussion will continue until I am compensated. If it is not resolved with this complaint, I will continue to escalate this issue outside of the CFPB, and am open to looking into legal action to get compensated for my wasted time and distress. I will also seek whatever penalties possible to get Webster bank punished for lying on a report to a federal agency. 

This issue is very straight forward. Webster bank is on the record stating that their online banking is inaccurate and that they would refund fees because of these issues. I have accumulated many fees since then that have not been compensated. They must be compensated, in full, immediately. 

If there is nothing to hide in the phone call, and I am making all this up, then share the phone call, and prove me wrong. 

If you think I have been a pain in the XXXX so far, keep pushing me, and see what happens. I will continue until this is resolved through every agency and means possible. I may be a pain in the XXXX, but at least I'm not a liar. I am not opposed to contacting the state banking commission, the federal banking commission, the attorney general, the news, or whoever else is needed, for as long as it takes, to get this resolved. 

Webster bank suggested I should close the account, which will happen as soon as I am compensated. The account is only open now so they have somewhere to deposit the money when this issue is resolved. As soon as that happens I will withdrawal the money and close the account. And I demand to be compensated in full, I will not entertain any settlement offers. 

Just do the right thing, stop lying, stop being greedy, stick to your word, and compensate me for fees that were only given because of your terrible online banking. Perhaps you should listen to the phone calls again, listen to different phone calls until you see what I am talking about..or, the simplest solution, just stop lying, and do the right thing. 

I would also like a formal written apology on company letterhead, acknowledging how you have lied and apologizing for wasting so much of my time. This could have been resolved months ago if you were just honest.

Company response to consumer: Closed with explanation