Consumer complaint received 2016-09-02
Company: NATIONSTAR MORTGAGE LLC
State: CO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX/XXXX/XXXX Colorado Flood Natural Disaster left my grandmother and myself displaced immediately after the flood as my grandmother 's house was severely damaged by the flood. My grandmother passed away 3 months after the flood and I have been displaced still as a result of the flood 3 years. When my grandmother passed away Nationstar put the loan information to reflect XXXX XXXX in the estate of XXXX XXXX. There was flood insurance on the property which has a case for bad faith, and allot of dispute of damages that took place regarding the flood where the insurance company took over 14 months to correct their damage estimate to reflect another XXXX in damages. Regarding repairs Nationstar was clearly aware of the bad position which can be explained later due to maximum character in this complaint. 

The homeowner has paid mortgage for over 2 years on a house that the homeowner could n't live in due to the damages. the homeowner reached out to the mortgage company requesting due to the natural disaster and other flood victims in similar situation that the mortgage company and or banks worked with them such as placing them in a forbearance. Homeowner asked if the mortgage company could help him and or to speak with the President due to Nationstar not wanting to help the homeowner and only demanded monthly payments which was paid going on over 2 years after the flood. Nationstar sent homeowner a letter attached denying homeowner to speak with the President and also stated the house would be at 2 % interest rate which was never implemented. Homeowner continued to pay more payments from date of the letter XX/XX/XXXX to about XX/XX/XXXX where homeowner fell behind. 
Homeowner reached out to the mortgage company resulting in the foreclosure date being moved until XXXX XXXX, XXXX. Homeowner spoke with Nationstar personal XXXX XXXX XXXX/XXXX/XXXX at XXXX explaining concerns and the only option for the homeowner was to try and get approved for a reinstatement which is pending, but homeowner faxed detailed letter XXXX/XXXX/XXXX of requests for resolution and its not fair to go further in debt due to nationstar involvement. Homeowner ca n't even get an update from XXXX XXXX as he has requested numerous times in email and voice mail but only receives email that XXXX XXXX ca n't get in touch with homeowner. The mortgage is aware the house is severely damaged, not livable with starting bid $ XXXX house. XXXX county has house value XXXX. 
Other concerns of the loan is that back in XXXX I believe the house faced foreclosure issues and was successfully stopped, but the balance of the loan back in XXXX of about {$100000.00} and now the balance of the loan in XXXX was about {$100000.00} and now due to foreclosure the loan balance is about {$120000.00}. The principle balance of the loan has not changed from about XXXX to XXXX. 

The homeowner remembers signing some type of paperwork regarding helping XXXX XXXX get refinanced on the loan back in the early XXXX 's due to an unethical interest rate XXXX XXXX was in. Shortly after the XX/XX/XXXX flood XXXX XXXX XXXX passed away and the mortgage company updated the information on the loan to reflect XXXX XXXX/In the estate of XXXX XXXX. The balance of loan is the same as it was in XX/XX/XXXX. nationstar is aware the house is severely damaged and not livable but yet lists selling in foreclosure which is pendeing at starting bid of $ XXXX and on XXXX for $ XXXX which is not fair to anyone whom buys the house as it requires possible demolition. Please help me save my land and not go to foreclosure and if go to foreclosure sale I get a A deed in Lieu of Foreclosure, again I want to restructure the loan at what is fair to keep the land due to the hardship my mortgage put me in as they could have put me in a forbearance XX/XX/XXXX and I would n't be in this position with balance XXXX

Company response to consumer: Closed with explanation