Consumer complaint received 2019-05-28
Company: Moss Law Firm, P.C.
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Impersonated attorney, law enforcement, or government official

Complaint:
1. On XX/XX/XXXX, Moss Law Firm , P.C . contacted me ( XXXX XXXX ) in a form of latter attempting to collect a consumer debt in amount of {$2700.00}. 

2. On XX/XX/XXXX I requested validation of alleged debt. 

3. On XX/XX/XXXX. Moss Law Firm , P.C . responded to my request with inadequate evidence to validate alleged claim. Plaintiff failed to produce as requested : a. ) contract agreement or promissory note bearing defendants signature on it. 
b. ) provide copy of assignment to Moss Law Firm. P.C. right to collect alleged debt. 
c. ) state whether alleged account is assigned to Moss Law Firm. P.C. or its been purchased from the original creditor. 
d. ) provide the reasons why Moss Law Firm. P.C. could not produce as requested information. 
4. On XX/XX/XXXX I received Citation ( Debt Claim Case ) CASE NO. XXXX 5. On XX/XX/XXXX, I called original creditor XXXX XXXX XXXX. Call was answered by XXXX XXXX XXXX Relationships Manager who named himself as XXXX. I stated the fact that I have been contacted by multiple collector and I need to validate who has been assigned to collect debt. Since, I received Citation from Moss Law Firm P.C., I specifically point out Moss Law Firm. P.C. as assignee to collect debt and one who represent XXXX XXXX XXXX  in this case. Relationship Manager stated that he does not see any reference to the Moss Law Firm. P.C.. Relationship Manager stated that he does not have any other information on account balance or any other details on alleged account as account was transferred/sold off to third party collector but he did not have any reference to Moss Law Firm and they do not know who Moss Law Firm is. In fact, account manage stated that I should be aware of collectors who fraudulently trying to collect debt.

6. The same day, on XX/XX/XXXX, at XXXX XXXX  I call Moss Law Firm. P.C. and call was answered by one of the  representatives. I told her the facts about XXXX XXXX  XXXX does not know anything about being represented by Moss Law Firm. P.C. for alleged debt, representatives was a bit surprised but could not confirm so she offered to me to be transferred to another representative named XXXX XXXX. After waiting for few minutes, XXXX got on call and I stated facts again what XXXX XXXX   XXXX Relationship Manager told me as he did not see any reference or any information on legal representation or collection efforts or assignment to Moss Law Firm. P.C.. During discussion, XXXX dismissed such statement but could not provide evidence or confirm representation of Moss Law Firm P.C. for alleged client Plaintiff  XXXX XXXX  XXXX with tangible evidence. At that point XXXX suggested that she will go back and contact her client and get back to me. I explicitly give her permission to call me directly on my mobile as well as to leave message if Im not available. She asked me to record phone number from which they will be calling me XXXX so I know who is calling. 

7. As of Friday, XX/XX/XXXX I have not hear back from the XXXX XXXX or anybody from Moss Law Firm. P.C.. 

8. Since I have not heard back from Moss Law Firm or XXXX XXXX, I reach out again to XXXX XXXX XXXX again. Second call was placed XX/XX/XXXX. Again, talk to account manager and she told me account is sold to third party collector, they could not take any payment and they are not aware of any Law firm representing them in this case. This time I requested statement in writing stating that account has been transferred/sold off and who is new account owner. Account Manager stated that she have requested letter and it will take 7-10 business days to receive it. As of Friday, XX/XX/XXXX I have not received any statement. Please note, this time our discussion is been recorded and audio evidence available upon request. As of today Friday, XX/XX/XXXX, XXXX XXXX  XXXX   did not sent/produce written document of account status and ownership, yet refusing to accept payment for account in debt. Based on information provided by Account Manager, Im not able to make or arrange any payment regardless of outcome of the case without establish ownership of the account. In order to make payment, I need to find out who is actual owner of the account. This is reasonable request in order to determine actual owner and whom payment will be sent. Im without information or knowledge sufficient to form an opinion as to the truth or accuracy of Moss Law Firm P.C. I have serious reservation about Moss Law Firm P.C. posing as representation of the Plaintiff when in fact XXXX XXXX  XXXX  have no records for such representation. If adequate evidence for legal representation and/or collection assignment to Moss Law Firm P.C. to collect debt for XXXX XXXX  XXXX is not produced this case is nothing but fraud. Original Credit XXXX XXXX  XXXX is Plaintiff in Case yet its unwilling to accept payment for the debt. This suggest that account is owned by third part, however third party does not want to be named or identify within legal proceedings. This is wrong and has great implication on consumer post judgment whatever outcome is. Thank you.

Company response to consumer: Closed with explanation