Consumer complaint received 2021-05-21
Company: ROBINHOOD MARKETS INC.
State: NH
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
See below for a quote of the original complaint, which was closed by an agent of the CFPB on a whim, without a second thought. 

" I tried to open a Robinhood  account under my legal name XXXX XXXX XXXX, which was legally changed last summer from XXXX XXXX XXXX. Robin Hood refused to acknowledge the name change, refused to answer any further emails, refused to close the account down and delete all my credentials so that I can open a new one with my current legal name, and blocked me from further account access, maintaining my savings account information online. 

Therefore barring me from performing stock trades or any other financial transactions. currently I have an account with XXXX XXXX with no issues whatsoever. Today I was made aware by a paralegal that Robinhood is currently being sued in federal court on several SEC violations in regards to other prior customers. That's not my concern. What is my concern is that for some reason or another, Robin Hood support is attempting to block me from performing any kind of transactions. They are also blocking my bank and refusing to let me verify my bank account. '' I was then threatened by an agent known as XXXX when I sent over a legal notice officially notifying Robinhood Inc/LLC, they had thirty days to cooperate or face legal action in a court of law. To this day they have disregarded a legally certified court notice signed by a New Hampshire State Judge. See below for a quote of the original complaint, which was closed by an agent of the CFPB on a whim, without a second thought. 

" I tried to open a Robinhood account under my legal name XXXX XXXX XXXX, which was legally changed last summer from XXXX XXXX XXXX. Robin Hood refused to acknowledge the name change, refused to answer any further emails, refused to close the account down and delete all my credentials so that I can open a new one with my current legal name, and blocked me from further account access, maintaining my savings account information online. 

Therefore barring me from performing stock trades or any other financial transactions. currently I have an account with XXXX XXXX with no issues whatsoever. Today I was made aware by a paralegal that Robinhood is currently being sued in federal court on several SEC violations in regards to other prior customers. That's not my concern. What is my concern is that for some reason or another, Robin Hood support is attempting to block me from performing any kind of transactions. They are also blocking my bank and refusing to let me verify my bank account. '' I was then threatened by an agent known as XXXX when I sent over a legal notice officially notifying them they had thirty days to cooperate or face legal action in a court of law. To this day they have disregarded a legally certified court notice signed by a New Hampshire State Judge. 

There is also the matter still of them DEMANDING the rear side of my identification card. There is nothing on the rear side of my New Hampshire identification card that they need except my donor registry information, another smaller picture of myself, and a hologram of the state of New Hampshire, and a scan bar that contains information for law enforcement purposes only. I do not believe that Robinhood has New Hampshire State law enforcement personnel employed with them at this time. THERE IS NO ACTUAL NEED FOR THEM TO HAVE THAT. That is an attempt at overreach. 

All of this constitutes continued, and ongoing harassment falls under New Hampshire statute TITLE LXII CRIMINAL CODE CHAPTER 644 BREACHES OF THE PEACE AND RELATED OFFENSES Section 644:4 644:4 Harassment. 

I. A person is guilty of a misdemeanor, and subject to prosecution in the jurisdiction where the communication originated or was received, if such person : ( a ) Makes a telephone call, whether or not a conversation ensues, with no legitimate communicative purpose or without disclosing his or her identity and with a purpose to annoy, abuse, threaten, or alarm another ; or ( b ) Makes repeated communications at extremely inconvenient hours or in offensively coarse language with a purpose to annoy or alarm another ; or ( c ) Insults, taunts, or challenges another in a manner likely to provoke a violent or disorderly response ; or II. As used in paragraph I, " communicates '' means to impart a message by any method of transmission, including but not limited to telephoning or personally delivering or sending or having delivered any information or material by written or printed note or letter, package, mail, courier service or electronic transmission, including electronic transmissions generated or communicated via a computer. For purposes of this section, " computer '' means a programmable, electronic device capable of accepting and processing data. 



The individual known as XXXX this point forward, and if/when a lawsuit is filed with forthwith now be known as " XXXX XXXX. '' She will be named as a co/defendant. I will also include all correspondence between myself and XXXX XXXX  where she accused me of using profanity against her and threatening her. I did not issue threats to her or against her. Unfortunately, Robinhood and XXXX did drive me to anger and frustration when they insinuated the judicially signed judges order was indeed a fake as was my license. I did drop one F-bomb which was out of frustration and under extreme emotional duress. 

Robinhood and XXXX are both guilty under the law of torts, specifically the tort of emotional distress intentional infliction of emotional distress. 


Emotional Distress Torts Tort law protects people from harms which result from the wrongful conduct of others. While we usually associate tort claims with harms to people or to property, the law also recognizes emotional or psychological harm as a distinct form of injury. This recognition was a result of a historical development, as society increasingly understood the severity and the long-lasting consequences of mental injury. 

Under the traditional common law, damages for mental harms were only recoverable as part of torts like assault, battery, or false imprisonment. Plaintiffs could include emotional distress as an additional harm if they also suffered physical injury or the threat of physical injury. Eventually, the courts recognized the infliction of psychological injury as its own independent cause of action, even without any accompanying harm to a person or property. [ 1 ] Today, most jurisdictions recognize two torts for emotional harm, the intentional infliction of emotional distress, and the negligent infliction of emotional distress. 
*see XXXX XXXX XXXX/ I also looked up their founder 's information. I can only assume that it is their founders that approved of such harassing behavior. So it must be in their personal policy to bully and harass.

Company response to consumer: Closed with explanation