Consumer complaint received 2020-11-21
Company: Allied Collection Services, Inc. (Nevada)
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted you after you asked them to stop

Complaint:
I was a month to month customer with XXXX for cell service over a year ago until my service was abruptly disconnected stating I owed $ XXXX for an XXXX  I returned broken. I had to pay them an amount to restore my service and went to the local representatives whom called corporate while I was present and explained that this was a misunderstanding and needed to be corrected. I was told the fee would be refunded and I would not have to worry about the mistaken charges. Unfortunately, neither of those were true and I continued to be billed with no compensation for the past fees and my service kept be stopped. I couldnt keep paying for an broken XXXX that I never had. And all the late and restore fees that were unjustly being issued to me. I didnt renew my service with XXXX at the suggestion of the local representatives and I was told that the little service I was able to receive at my home was also a breach of contract. 

Over a year later I received the following nasty emails in which I asked them not to contact me again, and as you see, they did. And not only after denying my request to not contact me, the XXXX manager even copied me on a reply back to the debt collector in a snide, passive aggressive manner. 



XXXX- I received following email Dear : XXXX XXXX Total Balance Due : {$1300.00} Confidential Email : Second Notice Notice of Negative Credit Impact You were previously notified by mail that your XXXX Account, originated by XXXX , was assigned to ACSI for collection as a result of an outstanding balance due. You were also advised as to your rights in accordance with the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). 

According to our records, your account remains unpaid and/or does not reflect payment arrangements on file ; and as a result, information regarding this account may be provided to a national credit reporting agency and reflected on your credit report after. 

If you are unable to pay the total balance due or establish payment arrangements we may consider previous collection efforts exhausted and if so, will advise our client that you have refused to resolve your financial obligation and recommend they proceed with alternative collection efforts. 

In order to STOP this process, it is important you contact our office at ( XXXX ) XXXX. * Some Restrictions may Apply. 

As of the date of this letter, you owe {$1300.00}. Because of payments, cancellation fees, equipment costs, and/or adjustments that may be reported by our client, the amount due on the day you pay may be greater. Hence, if you pay the amount shown above, an adjustment may be necessary after we receive your payment, in which event we will inform you before depositing your payment for collection. For further information please reference your ACSI Account Number :, and contact us as provided below : XXXX- I replied : First, my records reflect a breach of contract on your companys behalf. 
Second, this is the FIRST notice Ive received. 
Third, I have never had any account with XXXX and Ill request the merger agreement contract along with my original contract and documentation with my signature before agreement that you have any sort of basis of claim. 
Forth, see attached report as evidence that you may very well be making an attempt to collect a balance I most certainly do not owe as a result of identity theft. 


XXXX- Thank you for contacting ACSI regarding your XXXX Account. As part of our investigation we attempted to contact you by phone however were unable to reach you. 

Please provide an alternative telephone number where we can reach you or you may contact us directly at ( XXXX ) XXXX The reference number for this inquiry is [ This is an attempt to collect a debt by a debt collector. Any information obtained may be used for that purpose. 

XXXX- Let me be very clear. 
1 ) as I stated in my last email to you on XX/XX/XXXX, you are very mistaken. I have not received a single voice mail, piece of mail, identified missed call, telegram, smoke signal, knock at the door, what have you from XXXX, XXXX, ACSI ( whoever this is by your claims, ) XXXX XXXX, or any other XXXX XXXX or XXXX youre going to throw a name in for the sake of it about this foolishness out of the blue owed debt until this chain of communication you see here. 
2 ) by my calculations, your now bankrupt company ( surprise surprise! ) has until XX/XX/XXXX to drop this claim completely before I am at a 45 day mark in which I will legally have grounds to sue you for any credit damage, harassment, false claims, money owed to me, wrongful business practices and now wasting more of my precious time I never thought I would have to on this company again, among other things. And after the XXXX XXXX put me through with this mystery XXXX that I supposedly had and never returned and then you claimed I did but it was broken and upon YOUR STORE MANAGER pulling camera footage to show corporate I was being accused of falsities and it was clear and evidenced, my cell service was cut off and I had to pay an insane amount to get it on long enough to find my children and was never reimbursed hundreds of dollars ... trust that I will sue as far as possible. 

To sum up my statement to you for the last time ... 

I left XXXX as a customer with not a dime owed to them. As a matter of fact, out of pure exhaustion of months of no service and being accused of insane claims, and left stranded due to XXXX odd vindictiveness entitlement and complete lack of service and coverage in my area of home and business with THEIR suggestion to find a new provider due to inability to correct this issue, I gave up trying to get money owed to me back. DO NOT CONTACT ME AGAIN ABOUT YET ANOTHER MADE UP AMOUNT OF MONEY I OWE. STOP WITH THESE CRAZY LIES. If youre mixing up my identity, I provided you the FTC and Law Enforcement and IRS report numbers and documents. Figure it out. Not my problem. Im protected and not responsible for someone elses debt. 

As a single mom trying to balance the pandemic, online school, running a business, a long expensive divorce, two ill parents and pay all these bills alone with XXXX FINANCIAL ASSISTANCE, I dont have energy to fight more battles that arent mine. Hence why I left this nightmare cell provider. If I take a credit hit for THIS?!? Not my bill!! I dont know what Ill do ... so. PLEASE STOP! Im not making any phone calls. I dont owe you that. 

XXXX- Thank you for contacting ACSI regarding your concerns. I have reviewed the information furnished to the XXXX XXXX XXXX XXXX and find not inaccurate or incomplete information. Unfortunately I am unable to address any of your other concerns based on the statements your email contained. 


Based on my investigation I find no state or federal violations. Your concerns have been address, and your request has been denied. 

XXXX- Thank you XXXX Best Regards, cid : XXXX XXXX XXXX XXXX XXXX Phone XXXX XXXX XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation