Consumer complaint received 2018-02-05
Company: Caliber Home Loans, Inc.
State: WI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
My issue is with Caliber who is servicing my FHA home loan for my house in XXXX XXXX that I occupy with my husband and XXXX children, one of which has major medical problems. We are facing a foreclosure sale date because Caliber has given us the runaround and misled us after a temporary hardship caused us to miss a few payments. Caliber dragged out our review for many months after telling us we fit into guidelines and would be approved and are refusing to accept any payments from us and demand that we pay them $ XXXX in one payment otherwise they will foreclose on our home. We have the financial means to make a mortgage payment and our hardship was temporary. HUD offers several homeowner assistance programs for families in our position, but Caliber is not allowing us access to these programs. 

We purchased our home with an FHA loan through XXXX about 4 years ago. My husband and I were both gainfully employed at the time of the loan ( I worked in the XXXX field for the last 15 years while my husband has worked XXXX for XXXX XXXX XXXX for the last 5 years ) and there were no issues with the monthly payment. Problems began when my husband had to go on unemployment for several months due to the horrible weather that year -- -we lost the majority of his paycheck and this coincided with major medical issues for my son who has a severe case of XXXX. We were overwhelmed with medical bills and expensive prescriptions that he needed and this combination led us to default on the loan payments. The loan was assigned to Caliber at the time of the default. Approximately six months later my husband was back to work full time and I was back on my feet and we reached out to the Caliber loss mitigation department to try to get caught up on our loan. We were told after a phone interview that we qualified for a loan modification, and if that would not work then we would be able to get into a repayment plan in a worst case scenario. We sent all of the paperwork in and were told there would be a decision in XX/XX/XXXXthen it was pushed out to XX/XX/XXXX, then XX/XX/XXXX. Paperwork had to be resubmitted, documents were lost or misplaced, then finally in XX/XX/XXXX we were told that we were denied. We did not receive specific information as to exactly WHY we were denied and what inputs were used in the review as well as what programs we were actually reviewed for by Caliber. Instead of resuming making payments, we are getting threatened with foreclosure and believe that there is a sale date coming on XX/XX/XXXX. 

We believe that Caliber is required to conduct a thorough review of our current and correct financial information in order to attempt to qualify us for modification, partial claim, forbearance plan, restructured loan or some type of repayment plan. If such a review is conducted and we are not approved, then we believe that Caliber is required to disclose to us the inputs that were used when this evaluation took placethe income, the property value, the impound account etc. so that we can verify accuracy. None of this happened and now Caliber is trying to auction off our house. Additionally, Caliber has not even sent out the paperwork for Occupied Conveyance which I am told is also required by HUD. Caliber seems to be trying to pull a fast one and get our home foreclosed on so they can cash in on the government insurance. This is wrong. We wanted to make your office aware of this situation.

Company response to consumer: Closed with explanation