Consumer complaint received 2018-03-23
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
i deposited a check for a XXXX and drew XXXX XXXX off that then i was told by wells fargo that the check was on hold from the federal reserve bank ok so then i called the federal reserve bank they told me no false info they only deal with large amounts then i was told that it was on hold for uncollected funds ok then i was told it is because it was a new account and as you can see below one email tells me its for XXXX another says its for XXXX not to mention the one email tells me NOT TO CONTACT THE BANK BY PHONE OR IN PERSON i mean really i am so upset by all of this i dont like being lied to when i know the check is good the man who sent it to me is worth over XXXX XXXX. now i am on the phone with the 2nd supervisor for wells fargo and now they are talking to the fraud department i mean really i am not a criminal and i being treat as one i have not even had a parking ticket in over 18 years this is a terrible way for wells fargo to treat people. 
i also have text from the bank not to mention many many phone calls to the bank and several trips to the local branch and the local branch told me they WOULD NOT CONTACT THE BANK THAT IT WAS DRAWN OFF OF TO VERIFY FUNDS my truck insurance is due no insurance no tags no license fines etc my boyfriend died last month from XXXX we were together 18 years he was my only income if i dont have a legal truck i cant make my interview in the morning at XXXX XXXX XXXX XXXX that makes batteries here in XXXX  my entire life has been turned upside down i had to leave the home we lived in for five years most of our things cause the landlord evicted us same time he died and now i am being treated like this. 


Subject : Re : Transfer and deposit questions ( XXXX ) From : Customer Service XX/XX/2018 01:53 AM Contact Us Dear XXXX XXXX : Thank you for contacting Wells Fargo. My name is XXXX, and it is my pleasure to assist you today. 

I understand your concerns regarding the availability of funds that were recently deposited in your account. 

I reviewed your account and our records show that a hold was placed on your deposit in the amount of {$800.00} dated XX/XX/2018. This hold is scheduled to be released on XX/XX/2018 and available the next business day on XX/XX/2018. 

Availability of funds is determined at the time of deposit, at the Wells Fargo branch where the deposit is made. In some cases the bank may allow you to withdraw some of the funds from your deposit. A hold may be placed on a deposit for one or more of the following reasons : * The dollar amount of the check being deposited * The length of time your account has been opened * The frequency of overdrafts on the account * The number of returned deposited checks * Your ATM deposit has not been verified We also may consider the reliability of the maker of the deposited check as well as any other facts or circumstances that may cause us to doubt that a deposited check will be paid by the maker or institution on which it is drawn. 

Requests to remove holds on deposits are subject to approval and must be completed by telephone or at a Wells Fargo branch. 

If you have any further questions, please call us anytime at XXXX ( XXXX ) or visit a Wells Fargo branch. 

To find a Wells Fargo branch near you, please visit wellsfargo.com/locator. The Locator service provides addresses, driving directions, maps, phone numbers, and business hours for Wells Fargo branches and ATMs. 

On behalf of Wells Fargo, thank you for your business. We are happy to have you as our customer and appreciate the opportunity to assist you today. 

Sincerely, XXXX XXXX. 
Wells Fargo ORIGINAL MESSAGE : -- -- -- -- -- -- -- -- - how long before the deposit is cleared Subject : Re : Transfer and deposit questions ( XXXX ) From : Customer Service XX/XX/2018 05:37 PM Contact Us Dear XXXX XXXX : Thank you for contacting Wells Fargo. My name is XXXX, and I appreciate the opportunity to address your concerns. 

I received your email regarding the hold that was placed on your recent deposit in the amount of {$900.00}, and further information provided regarding the deposit. 

I do realize how important it is to have access to the deposit that was made to your account. Requests to remove holds on deposits are subject to review and must be completed by telephone or at a Wells Fargo branch. 
I apologize for any inconvenience. 

Please call us anytime at XXXX XXXX XXXX XXXX or visit your local Wells Fargo branch. 

I know that your time is valuable and I would not direct you to contact us by telephone or to visit a branch unless absolutely necessary. 

To find a Wells Fargo branch near you, please visit wellsfargo.com/locator. The Locator service provides addresses, driving directions, maps, phone numbers, and business hours for Wells Fargo branches and ATMs. 

I realize your time is important, so I thank you for taking the time to email in, and I hope you will have a most enjoyable day. Ensuring that you have the best possible banking experience is of the utmost importance to us, as you truly are a valued customer. 

Thank you. We appreciate your business. 

Sincerely, XXXX XXXX. 
Wells Fargo ORIGINAL MESSAGE : -- -- -- -- -- -- -- -- - well let me tell you who XXXX XXXX is ok he was my boyfriends son here are a few things about him here are some links the check is good. 

http : XXXX http : XXXX here is the office number and his cell number as well i need that check cleared like yesterday my truck insurance is like due TODAY! 
XXXX XXXX XXXX HE is very good friends with the XXXX XXXX XXXX  as well XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation