Consumer complaint received 2018-01-15
Company: I.Q. DATA INTERNATIONAL, INC.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Indicated you were committing crime by not paying debt

Complaint:
My name : XXXX XXXX XXXX, my family - Myself, my wife XXXX XXXX, My XXXX yrs old daughter and XXXX yrs old son We have a legal representative who has been helping but he also has lost hope now - XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX FL We want to complain about IQ Data International Inc. Located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Washington - XXXX. Phone - XXXX extn : XXXX. 
website : http : //www.iqdata-inc.com This is a so called debt collection company which was hired by XXXX - XXXX XXXXXXXX XXXX. 

XXXX - XXXX XXXX XXXX Representative as of today : XXXX XXXX, Specialist accounts receivable department email : XXXXXXXXXXXX, ph : XXXX Address : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, WA - XXXX The debt collection company is demanding us to pay for certain services which is not our liability but instead a framed conspiracy to get money back from us. The company threatening that if we did not pay the money then they will spoil our credit history. 

I have rented in US ever since XXXX. I have a very good credit score, I have never been evicted out of any property and I have  always paid my dues and kept the properties clean. I have returned the properties in an emaculate condition. I have never in these 15 years have had mold issues or any ochre infestation issues. 

Here is a somewhat long description of events that has been a nightmare of our life since XX/XX/XXXX and is still a roaring storm of our life. 

XXXX manages the property we first moved in on XX/XX/XXXX. at XXXX XXXX XXXX XXXX, XXXX FL XXXX in apt XXXX a XXXX BR apartment. We lived in it all through until On XX/XX/XXXX, we were asked to move out of the apt when it was left unfit to reside due to extensive mold issues. A clogged air conditioner water valve lead to water accumulation & mold proliferation in the AC unit & dispersed all over the apartment to the point where each wall close to the vent was coated with black mold - aspergillus species. 
I had complained about mold being found in different places all around in the apt beginning on XX/XX/XXXX repeatedly about 3 times a week for 3 weeks, but no one listened to me. I repeatedly requested for the AC unit & the vent system be checked but no help. Everytime I go and complain, someone would come from maintenance and spray mold killing spray and wipe it off. I had mold wiped off my walls wiped off 3 times in 1.5 weeks, I had 2 pieces of furniture completely covered with mold overnight - which the management said, we will pay to replace but there is nothing else that we need to do. Finally I came back home after 10 days of being out of town & the apt was unfit to live in, I lost more than 30,000.00 $ worth of belongings everything was lost. 

We were temporarily given a XXXX furnished XXXX XXXX XXXX until XXXX was remediated. The apt XXXX was not remediated per the code of remediation & statutes for remediation mandated by state law. A mold check after the remediation was completed showed > XXXX colonis/cu.mm of blackmold in the apt . So when on XX/XX/XXXXwe were asked to move, we refused to move back into the apt XXXX. The rental insurance company refused to cover the losses as it was the mgmt companys ( XXXX ) fault in not heeding to the complaints. Also, XXXX ended up giving up that apartment to a XXXX lady who was about to deliver without disclosing to her their act of ommission. 

On XX/XX/XXXX at noon we were asked to move overnight to a empty XXXX BR apt XXXX on the XXXX floor-unacceptable to us because of the XXXX toddlers ( XXXX & XXXX then ) climbing was unsafe. We seeked legal help for the XXXX to even talk about any help in restoring our losses. At this time the local mgmt offered us rental furniture until our furniture was restored. XXXX was not paying for any restoration.We told greystar that all our belongings except a few linens and a few clothes that we bought new are covered with mold and we have nt even been reimbursed for any of the losses. So they provided rental furniture until we were reimbursed for our losses. 

In the meantime we requested to move into a lower level apt a couple that we had liked & requested our lease be transferred. We agreed to move even into a XXXX BR apt if it was on a lower level. But XXXX did not agree to either. Finally suddenly one day, they told us that a XXXX BR XXXX XXXX XXXX was available on second level. we went & saw the apt , & in a couple of days, we were given an ultimatum to take it or move out of the community. Since our children had gotten used to the community, we accepted the offer & fell into their bigger trap. We felt we were bullied into this apt onXX/XX/XXXX. 2 weeks into this, the threats & humiliation started that we were on verge of getting evicted in trying to win a fortune from the company, etc. Finally the offer for reimbursement for the losses started & negotiations were going on. 

XXXX, we started experiencing usually high incidents of mosquito bites seen in our children. We complained to XXXX & were told that it is probably the warm weather. However, my children were bitten more than any other child. 

On XX/XX/XXXX, I thought I saw what looked like a flea or something. I reported to the mgmt about the same. 
The local mgmt got all excited, called the pest control man to inspect the apt . The pest control man came & inspected & left & then came the crew of local mgmt, maintenance & informed that there were bedbugs. This concept was totally new for me. I was told that the infestation was significant, they took pictures of everything. I asked how could it have happened, XXXX XXXX the manager told me that the apt XXXX was bed bug free when inspected prior to our move in as a part of their policy, hence we likely were responsible. I was still in a maze. We cooperated as requested to get the apt treated by the pest control man on the dates given. We moved to hotel for the day they apt was going to be treated, we treated & restored all the linens as the pest control man had suggested. 

In the mean time we were offered XXXX $ as reimbursement for all the belonging we lost in the mold issues & they forced us to accept that offer & asked us to sign a release of claims & to move out of the apt by XX/XX/XXXX. The mutual agreement of release of claim also stated that neither of the parties will try to spoil each others reputation in the society or on the social media & that neither of the parties would disclose the facts to any one other than the parties. 

So we got the apt XXXX cleaned out. we got all our belongings out by XX/XX/XXXX & we h & ed over the keys to XXXX XXXX XXXX on XX/XX/XXXX at about XXXX XXXX. She took the keys & we wished each other good luck. She told me that she already has my forwarding address. XXXX XXXX XXXX XXXX told me that she will finalize the utilities until XX/XX/XXXX & send me the receipt for utilities if any remain. 

Then we received receipts of the rental furniture cost & the cost of the treatment for bedbugs from XXXX XXXX on XX/XX/XXXX. They are claiming that they had to discard the rental furniture as it was infested by bedbugs & hence we are supposed to pay for the furniture & the cost of treatment. 

Also even though we handed the apartment over on XX/XX/XXXX, they continue to document our move out sate as XX/XX/XXXX & even though the reason for us to move out was a mutual release agreement, they continue to document that we were not offered a lease renewal which would look bad on any rental verification. 

Also they keep threatening of giving us a bad rental history & handing over the case to a collection agency. They have been unsuccessful in disproving that they knew about bedbugs in XXXX prior to our move in. They keep threatening us through our legal representative & he is well aware of the torment we have been exposed in this whole ordeal & he can speak about the same. 

We requested, 1 ) change our move out date to XX/XX/XXXX & change our reason to move out to mutual agreement to which they are not - in their documentation 2 ) they did not ask us if we would like to keep the furniture before discarding. The local management had all the recipes by XX/XX/XXXX - while we were still in the unit. 
3 ) Document that the infestation was present in the mattresses that was the rental furniture after the treatment. We have been using the rest of our furniture since & have had no issues of bedbugs. 
4 ) we asked for an affidavit form the man under the act of perjury to testify who, 6ow & when did he/she discard the furniture - they are refusing to produce that 5 ) The certificate of infestation free apt has never been produced to us. There was one more apt in the  community that was fond to have bedbugs as per XXXX XXXX on XX/XX/XXXX bedbugs can easily contaminate 6 ) So until we get any documentation that the apt was bedbug free before we moved in, that the infested furniture was rental furniture & belonged to the apt XXXX and still infested, & a documentation on how, who & when did that man discard the furniture, out liability is not established. So we should not pay. 

My family has gone through immense psychological, physical, emotional & financial stress & loss because of the mere negligence of the mgmt to pay attention to & multiple requests to look into AC apt to fix the mold issue. & it has turned into an ordeal of things. We did not get any help i moving as many times as we have move & I myself suffered so much that I had to undergo & XXXX XXXX for XXXX due to lifting & moving that I had to do, I never claimed for that. The surgeon said that I had ignored immense pain for a few months - as evident all beach of these multiple moves. my children to this date do not believe that their parents can provide them with a stable home because of all the moves. My husband has a XXXX XXXX XXXX done & has suffered poor pay control due to the moves & XXXX even though he did not lift any heavy objects. 

We have never asked or claimed any of those losses & the doctors bills that we incurred because of all of this. My son suffered from recurrent bronchospasm due to the mold exposure & had to be on 4 times a day nebulizer for a while. & i have been hoping that he does not suffer any further long term damage. The garage that we rented in the community from greystar had flooded in XX/XX/XXXX due to poor construction and I had loss items at which time I asked for a specialist to come and evaluate the loss and fix teh structural damage - but instead teh manager XXXX XXXX started yelling and screaming an humiliating me on the streets and then in the office and that she wants us evicted and just completely unprofessional. My losses from the flooding and damages were never evaluated or compensated and we have never claimed that. Again the insurance company would not cover beacuse it was Managemnt 's fault due to structurally weak construction. 

We are open to an amicable way. But all we have seen with XXXX since XX/XX/XXXX is push back, negligence, carelesness, shortcuts in not followng state mandates, threats and humiliation. They definitely did not like compensating us with XXXX for the mold losses, even though they would ahve owed us XXXX olus restoration cost and teh move costs. And to get that money back, they have tried to do this. 

Since out move out of the community my family members have suffered a lot of medical issues a ) My wife had to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that XXXX had asked us to make b ) My son has been diagnosed with XXXX due to the severe mold exposure he has had c ) I had to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which was caused my the multiple moves that XXXX had asked us to do overnight, without any notice. The XXXX saved me else I would have been XXXX from XXXX XXXX in a matter of days. 

We are not claiming any of those costs. We are and would continue to endure sufferings for or lives for XXXX carelessness and negligence. All we ask for them to do is to leave us alone and release us from any binding and give us a clean chit of final statement. 

Now they have turned the matter to a debt collection agency. XXXX XXXX XXXX of IQ data International called us on XX/XX/XXXX and informed us about the same. now they are demanding 5000+ amount to pay They wish to destroy our credit history and make it difficult for us to survive in United States XXXX 

Our family 's principle is to not to give in to bullying and to standup protect your rights but be respectful in your ways and actions. 

We desparately need your help in getting this resolved without any harm to either parties. And our credit not be spoilt. Again make our move out documentation correct and taint free, pay us the right amount for mold losses and prove our liability in bed bug case by showing us bed bug free certificate, for apt XXXX, documentation that the matress had bed bugs after treatment and that matress was indeed a part of rental furniture in XXXX, testimony of the person who discarded the furnture. We agreed to pay the utilties, but refuse to pay the rent for the month of XX/XX/XXXXas we were not in that community. I want to thank you all for considering to help and listening to my long story. regards - XXXX and family

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation