Consumer complaint received 2022-08-09
Company: JPMORGAN CHASE & CO.
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
Re : Your Booking Confirmation for XXXX XXXX XXXX Hi there, Thanks for reaching out. I've reviewed the policy on this booking, and it's non-refundable and non-amendable. Unfortunately, this means that we are unable to make any changes to the booking and a cancellation will not result in a refund. Please note that this was communicated on the booking form, and later on the confirmation page. Thank you for understanding. 


Sincerely, XXXX | XXXX Tel : XXXX ( XXXX ) XXXX From : Reservations XXXX Sent : Wednesday, XX/XX/2022 XXXX PM To : XXXX, XXXX XXXX XXXX Subject : [ EXTERNAL ] Your Booking Confirmation for XXXX XXXX XXXX Primary Guest Name XXXX XXXX XXXX XXXX Check-In Thu XX/XX/2022 Check-Out Mon XX/XX/2022 Important note to our customers : Your future travel plans may be affected by COVID-19. Please read the refundability policy closely. Stay safe and find out more here COME BACK FOR THE BEST DEALS! 
Easily book another hotel for up to 50 % off through us, save more when you come directly versus anywhere else. 
XXXX XXXX XXXX Booking Details Confirmation Number : XXXX View Reservation Online Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA, US Get Directions Room Type : Room, 2 Double Beds, Non Smoking Free Breakfast Check-In : Thu XX/XX/2022 ( XXXX PM ) Check-Out : Mon XX/XX/2022 ( XXXX AM ) No. of nights : 4 HOW TO CHECK-IN? 
Simply show up at the hotel and provide them with your name : XXXX XXXX XXXX If you would like to print out the details, please find booking confirmation below : PRINT HERE Paid via XXXX ending in XXXX. 
Room cost paid in advance. There will be NO additional charges or fees for the room. Only incidentals, resort fees, ancillary items ( eg. room service ), and destination taxes, such as tourism taxes, will be collected directly by the hotel. The hotel may authorize your credit card as a deposit to cover any damages to the room. 




Guest Details Guest Name : XXXX XXXX XXXX Special Request : Club Level Note : Special requests are not guaranteed. 

In order to check-in to the hotel, you will be required to present a valid photo ID that matches the guest name on this reservation. 




Cancellation Policy Non Refundable - This booking is 100 % non-refundable. It can not be cancelled or modified in any way. 




Customer Service Have questions about your booking? Visit our help center. 

Email : XXXX Other Details We work with the world 's leading hotels and hotel suppliers, which means your reservation is 100 % guaranteed. You do not need to confirm the reservation with the hotel, you are all set! 

Please note that our rates are private deals offered exclusively over 1:1 chat and are not available to the public. Therefore, this rate is not eligible for the hotel 's " Best Rate/Price Guarantee '' or price match policy. 






CAUTION : This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. 
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Company response to consumer: Closed with explanation