Consumer complaint received 2020-08-11
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
House was purchased XX/XX/XXXX for {$650000.00} - all payments were timely. 
My husband, a XXXX XXXX XXXX, moved out of the house XX/XX/XXXX and filed for divorce XX/XX/XXXX I was paying all bills and the full amount of the mortgage on the house - payment history on time. 
On XX/XX/XXXX my estranged husband filed bankruptcy and included the house in his chapter XXXX plan, even though I was paying the mortgage. 
XX/XX/XXXX there was a creditors meeting in XXXX, MD bankruptcy court. The trustee told me to hire a bankruptcy attorney. I hired a bankruptcy attorney while also having a divorce attorney. the divorce proceedings were stopped because of the bankruptcy - federal decisions outweigh state divorce decisions. My attorney and the judge said to stop paying the mortgage since the house was included in the chapter XXXX plan. I did not file bankruptcy. I stopped paying the mortgage XX/XX/XXXX with a balance of {$510000.00}. I contacted Wells Fargo and explained the situation. Wells Fargo told me to vacate the house XX/XX/XXXX since estranged husband would not take the house out of the plan or sign the house over to me - the XXXX even asked him to and he refused. I moved out of the house as instructed. The house has been empty since XX/XX/XXXX. I go there monthly to check on it and have a lawn service for its appearance. 

There have been 4 active sales contracts that Wells Fargo refused to settle. Because of the Bankruptcy status the house was listed as a " Short Sale '' because of its legal status. Obviously, the house wasn't under water but its status had changed. All notices from Wells Fargo stated because of the Bankruptcy - No interest, fees or fines will be added to the balance of the account and that the notices were NOT an attempt for payment. The house was listed for {$590000.00} as is. Each offer was between {$580.00} - {$580000.00}. Wells Fargo 's first contract response to {$580000.00} was {$650000.00} - the buyer rescinded. The 2nd contract submitted to Wells Fargo 's was again {>= $1,000,000}, WF 's response was {$670000.00}. That's when I first contacted XXXX XXXX XXXX 's office for guidance. XXXX XXXX XXXX 's wrote a letter asking for an explanation. Wells Fargo response to XXXX XXXX XXXX was that the market value of the house was {$670000.00}. The 3rd offer there was no action from Wells Fargo and that fell apart. Now we are in the 4th offer and Wells Fargo still hasn't responded, counter-offered or acted. To add to an already difficult situation, I received a letter of notification from XXXX XXXX XXXX that the mortgage lender has not provided " underwriting information '' and the home insurance will not be renewed on XX/XX/XXXX. 

Now, the house is sitting empty and won't have insurance. The 2nd lien holder is cooperating and wants to close on this contract but Wells Fargo is not responding to them or acting on any of the requests. The local attorney representing Wells Fargo isn't getting cooperation from " their client '' either. 

Today, Tuesday, XX/XX/XXXX XXXX XXXX XXXX 's office told me to initiate and submit a complaint with your agency. All the players in this situation are in disbelief with how Wells Fargo is handling this matter. I need help. I need relief I'm still supporting the house by paying for the HOA, gas, electric, water and solar panels and the lawn service for a smooth closing. While I am paying rent for a townhouse in another town. My ex-husband, we're divorced but we are both listed on the house as co-owners we are stuck. Because of COVID-19 his bankruptcy hearing has been postponed. Wells Fargo is owed {$510000.00}, the 2nd HELOC is owed {$62000.00} and the offer is {$580000.00} and Wells Fargo wants more than the {$510000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation