Consumer complaint received 2021-04-12
Company: BANK OF HAWAII CORPORATION
State: HI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XX/XX/XXXX sent registered letter to Bank of Hawaii regarding incorrect information on our credit report : XXXX. On XX/XX/XXXX, Bank of Hawaii knowingly provided false information to credit reporting agencies, stating that we owed {$3700.00} that was past due and under collection. This information is completely false, as Bank of Hawaii forgave XXXX XXXX of our outstanding balance and closed our account prior to providing this false information. 
XXXX. On XX/XX/XXXX, we accepted Bank of Hawaii offer to settle our account for less than the full amount, submitting payment of {$6200.00}, XXXX XXXX of the account balance of {$10000.00}, leaving a forgiven amount of {$4100.00}, XXXX XXXX 
XXXX. On XX/XX/XXXX, Bank of Hawaii acknowledged our payment of {$6200.00} and the forgiven amount of {$4100.00} in letter dated XX/XX/XXXX, by XXXX XXXX. 
XXXX. On XX/XX/XXXX, submitted dispute to XXXX, # XXXX, which was processed with the result Bank of Hawaii removing the false {$3700.00} past due information. 
XXXX. On XX/XX/XXXX, Bank of Hawaii submitted another false statement in correcting the original false statement of {$3700.00} past due. Bank of Hawaii states under status of our Bank of Hawaii account, " paid in settlement, {$9900.00} written off ''. This is not true and correct, the total amount of the account was {$10000.00}, we paid {$6200.00}, the true and correct amount written off is {$4100.00}. 
XXXX. On XX/XX/XXXX, we submitted dispute to XXXX and submitted dispute email to Bank of Hawaii regarding the incorrect information on our credit report, {$9900.00} written off. 
XXXX. XXXX reported under dispute # XXXX, that Bank of Hawaii will not correct the {$9900.00} written off, as they state it is correct. 
XXXX. We are submitting this complaint to correct false information provided by Bank of Hawaii on our credit report : " paid in settlement, {$9900.00} written off ''. The correct amount that was written off per Bank of Hawaii settlement offer is, {$4100.00}. 
XXXX. Additionally, we request an explanation from Bank of Hawaii as to why and how this information is being provided to credit reporting agencies that is negative and not true. Bank of Hawaii is a regulated bank, that daily provides accurate information to its customers and regulators, and if incorrect information should be provided, they will immediately correct and resolve. 
XXXX. We are recovering from bankruptcy and have made every effort to make good on our past debts by requesting dismissal of our bankruptcy so to begin to pay off our accounts for less than owed. We paid all our bills and obligations on time and were never late or overdue until our lives came crashing down with family, medical and loss of employment. Out of XXXX creditors, only Bank of Hawaii has undertaken this negative attack on our credit reports, providing false information and refusing to truthfully correct to what they know and have the information to support.

Company response to consumer: Closed with explanation