Consumer complaint received 2017-09-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Earlier this week, after receiving a mailer showing I was pre-approved for a XXXX Debt Consolidation Loan for up to {$35000.00}, I applied for a {$15000.00} Debt Consolidation loan. ( It 's worth noting, that I also specifically selected that I wanted the money for debt consolidation. ) To days later, after asking for me to submit proof of employment, I was approved for the full {$15000.00}, however, there were two major issues. First, they went ahead and changed the loan to call it a " home improvement '' loan. Second, they said my interest rate was based on a TransUnion credit score of XXXX ( although my TransUnion score is, and was at all times relevant, XXXX! ). 

Upon seeing that I was approved, and seeing that they have either mistakenly or perhaps fraudulently mis-labeled my loan and misstated my credit score, I immediately called them. I ended up speaking with two representatives -- the second being a supervisor. Both of them attempted to convince me that " it does n't matter is the incorrectly shows the loan to be for home improvement, not debt consolidation. '' Both of them were unwilling to correct the mistakes ( lies? ), but were absolutely willing to fund the loan knowing that the application contained false information! I was telling them the application contained false information and they were telling me that it was okay and that they could n't change it, but only cancel the application completely. I said, " yes, then absolutely cancel it! '' After they sent me a confirmation of an email showing the loan application now cancelled, I sent them the following reply " Yes, I requested the cancellation. After just hanging up with your " escalation '' representative, I notified XXXX of the following : ( 1 ) My Loan Application was incorrectly ( fraudulently? ) labeled as a " Home Improvement Loan '' which it was not supposed to be. When first applying, I specifically used a pre-approved mailer code for " debt consolidation '' ; furthermore, I selected debt consolidation as the reason for the loan, not " home improvement ''. Nowhere in the process did I select " home improvement ''. In calling to discuss this error, two of your representatives tried to assure me that this error was inconsequential to everyone, including your investors, a point I find to be disturbing and legally unsettling. Moreover, they each told me that I should n't worry about the loan being incorrectly ( fraudulently? ) labeled. In short, they both exhibited a cavalier approach to what should be a matter of great legal significance to not just myself, but your investors ( loan funders? ). But more importantly, their assertion that this type of error simply does n't matter much is absolutely contrary to the law for reasons not worth getting into in this email. Nevertheless, the fact that your company was willing to still fund this loan after being specifically informed that there was an error of this kind is extremely troubling to me and makes me wonder about the way your company does business. I had to ask that the loan be cancelled, and even after I did, I felt that the representatives were trying to scare me into keeping the application, as is. They each said something to the effect that " You will have to start the process all over again because we can not make the change. '' To which my response was obviously something to the effect of, " Why would I allow you to mischaracterize my purpose for the loan or allow your company to falsely record my credit score? Yes! Please cancel it immediately! '' ( 2 ) Additionally, there was another major error with the application which I informed your representatives about. Specifically, your company informed me that the interest rate was based upon my TransUnion credit score which your company states is XXXX. This is absolutely false! My Transunion Credit Score was at all times relevant XXXX, not XXXX. I have a credit report showing this to be true and I am on top of monitoring my credit score via a monitoring service via XXXX. In fact, I have n't had a credit score that low in over a year! When I brought this point to the attention of your representatives, they both essentially tried to suggest that my credit score improved by almost 64 points in the last couple of days. Absolutely remarkable! 

In essence, your company wanted to provide me a loan on information that your company knew itself to be false. I find that fact to be troubling to say the least. I will not be re-applying and I am considering bringing this matter to the attention of the Consumer Financial Protection Bureau. 

Sincerely, XXXX XXXX " -- -- -- By their actions in changing my application and falsely ascribing an incorrect credit score to me, and in consideration of their continued willingness to cover the mistake/fraud up and still go through with a loan that they knew was false, I believe that this company is acting improperly and not in the interest of a fair marketplace. Not only would they have put me in a worse position had I accepted their false application, but they would have essentially been lying to their own investors in claiming that my loan was for home improvement, rather than for debt consolidation!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation