Consumer complaint received 2020-05-18
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
I humbly submit that my husband XXXX XXXX married me in XXXX on XX/XX/XXXX and we used to live at at XXXX XXXX XXXX XXXX  XXXX, XXXX CA from XXXX to XX/XX/XXXX. My husband deserted me in XXXX from XX/XX/XXXX without renewing my XXXX XXXX. Now I am in XXXX from XX/XX/XXXX to till date. I am sending the following information to your office how my husband exploited my privacy rights and need help from your office to get justice in USA. 
My husband used to harass me in several ways while staying with him. He has stolen my SSN and XXXX ( XXXX XXXX ). He kept control of my Bank Accounts, E.Mail accounts, passwords, and also Educational certificates from XXXX class to XXXX etc. He deserted me in XXXX on XX/XX/XXXX and I'm currently residing in XXXX with my parents. He is also refusing me to pay maintenance also. I am jobless since certificates are with my husband. 
In USA he has opened joint Account in Wells Fargo Bank way2 save Checking and Money Market Savings. He opened on line account of mine and created user id and password. But he never shared me the details of my on line account. I used only debit cards for transactions in USA. After deserting me in XXXX at my parents house at XXXX he has transferred XXXX dollers from my account to his account on XX/XX/XXXX with out my permission/knowledge. During that period he was at XXXX. Latter on he made several transactions without my knowledge and consent. Finally he has with drawn nearly XXXX dollars on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX CA by using ATM debit card in USA and my account was closed on the same date. I don't know how he has closed my account without my signature/Consent. If he has submitted any signed copy for closure of my account it may be forged one. I never made any signatures. I received XXXX  from Wells Fargo for all the said transactions. I made a phone call to wells Fargo office and they advised me that since it is joint account he has the authority to with draw the amount. I made a XXXX  complaint to Wells Fargo Bank and they informed me that I reviewed and accepted On line access agreement and no action is required in my case. In this connection it is intimated that I have Wells Fargo VISA debit card No : XXXX XXXX XXXX XXXX and also my XXXX credit card VISA No:XXXX XXXX XXXX XXXX and both accounts were cancelled by my husband without my permission/ information. Since I tried to complaint the matter to XXXX Credit card company but they refused to take any action since my husband is primary account holder. He has cancelled my accounts without my permission and filed Divorce case in XXXX. Recently I studied somewhere that the amounts available in our joint account belongs to my marital property and he can not with draw the same before divorce. They are telling me to contact my husband in this regard. After deserting me in XXXX he refused to speak with me though I made several requests to him through various means. 
He is also refusing me to pay maintenance also. I am jobless since certificates are with my husband. Help me for justice. Kindly communication may be made through my XXXX  account XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation