Consumer complaint received 2023-02-17
Company: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Confusing or missing disclosures

Complaint:
XX/XX/2023 " PNC Bank '' Yesterday on XX/XX/2023, I went into PNC Bank to open a checking account for the first time. I explained to the banker that I am a coin Collector & that I only want to open an account if they can provide me with two boxes of pennies, five days a week. That's {$250.00} worth a week. The branch XXXX was really kind in letting me know, that they can order what I need for me, once I open an account.. I said awesome, lets set one up then. The XXXX then said they were really busy today & I would need to schedule an appointment to set up my account, will XXXX am XX/XX/2023 work. I said, Yes. sounds good.. I showed up to my appointment excited expecting everything I was told I can expect. When I showed up to the appointment the same XXXX proceeded to process my checking account, asking me if this account will be for anything other then collecting coins, I said no. XXXX said okay. I then began asking XXXX how will this all work? Will I pick up Daily or once a week to pick up my pennies? XXXX then, said the XXXX will ask the teller because the banker wasn't sure how it worked. I said, okay well I will deposit {$200.00} today, if you have any boxes of pennies to give me today? otherwise, I will only deposit {$150.00}. The XXXX said the banker will check & when the banker checked the banker said they did not have any boxes of pennies today, not until they order more but the banker will be able to order me some. I said ok.. The XXXX gets up to go process my deposit & when the banker returns the banker proceeds to tell me the bankers XXXX is unable to order what I want in pennies.. I said, why? There is no other place for me to get boxes of pennies other then the bank. I've even personally contacted the federal reserve to find out.. The XXXX said, the XXXX said the XXXX 's not allowed to order my request.. I then said well then how do I get my pennies if the only person that can order them doesn't order them for me. I said I should be able to sue someone for putting me through this. Out of no where the XXXX comes over, as I am sitting down, the XXXX stands over me and says, you need to leave & we can't have anything to do with you if you are claiming to sue us. I said XXXX, I did not make any threats nor did I say what you think you heard. I said, this a bank. There is nowhere else for me to get these pennies. I said, I don't understand why you are unable to order me pennies, I am a customer & this banker claimed that you could before I even became a member. I would have never opened an account here if your bank couldn't provide what I needed.. The XXXX then said okay well the federal reserve won't let her order {$250.00} in pennies a week. I said well how about {$120.00} in pennies then. She said they can only give me what they have on hand in a register. The XXXX said maybe if I want to get pennies find a coin collector establishment.. Then, the XXXX walked away. The XXXX was silent during my whole discussion with the XXXX, once the XXXX walked away the banker said the banker couldn't believe the bankers XXXX did that or how the XXXX heard me talk about suing someone. I said, I would just like to withdraw my deposit and get out of here please thank you.. The banker then processed my withdraw, gave me my new account folder, said sorry and then I left.. I do NOT agree with how I was treated. I feel like I was suckered into joining with PNC, a sense of false advertisement & them simply lying to me. They tell me they can order me pennies but then tell me they can't or won't? The worse part to me is after providing my reasoning for opening this account, they took my personal information, social security number and my money before telling me they are unable to order me pennies...

Company response to consumer: Closed with explanation