Consumer complaint received 2021-11-08
Company: SYNCHRONY FINANCIAL
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
ORIGINAL COMPLAINT : I am reaching out due to ongoing issues I am having for an order that was canceled on XXXX.I have submitted 2 disputes with synchrony bank about this, went into the store in XX/XX/2021 and this has yet to be resolved. Not to mention multiple contacts via phone with Ashley corporate and the local store. On XX/XX/2021, sale orders # XXXX for {$2600.00} and # XXXX {$3500.00}. were placed in my name with a new Ashley credit card, following pressure sales of furniture and insisting items needed to be ordered early to ensure " they would be ready '' ... ..The items were ordered for my boyfriends new home, which he was closing on on XX/XX/2021. We were told that when he closed, we could go back to the store, cancel the orders in my name and REORDER everything in HIS name with a NEW card for him, as he was not able to open credit due to a pending mortgage. On XX/XX/2021, WE BOTH went to the XXXX XXXX XXXX store and completed the task of CANCELING ORDERS # XXXX and # XXXX. All items ( except the dining table ), were REORDERED and PAID with NEW CARD in my ex ex 's name ; order # XXXX for {$4000.00} and # XXXX for {$2900.00} Items were delivered as schedule to his NEW home in Connecticut on XX/XX/2021. He has been paying for the items under his Ashley Synchrony account on time, with no issues. MY Synchrony account should have NEVER been charged, as the orders were CANCELED from my name. The store verified orders were canceled, and despite the 2 disputes I submitted, I am still being charged and it is taking a hit on my credit. I ask that this be reviewed further and corrected immediately. I would appreciate prompt attention to this matter as this is a fraudulent charge that I did not approve or consent to. This was also be filed with XXXX. 

FOLLOW UP : My previous complaint was ignored and closed. 
I am reaching out to follow up on the multiple disputes submitted due to incorrect charges. After all the disputes, I went to the XXXX XXXX store in person on XX/XX/2021 and spoke with XXXX about the matter. All the documents were received in depth. Copies of the documents were made and kept in the store to support the resolution of the matter. XXXX confirmed the errors and told me that he reached out to accounting numerous times to resolve the issue. 
Apparently, he has not had any luck in getting a response. He advised me to reach out to this email ( XXXX ). 
I would appreciate it if this is settled immediately. This has been going on since XX/XX/2021. I have already disputed with Synchrony, XXXX XXXX, XXXX and Consumer Affairs. The only other step is to get a lawyer involved due to longevity of the matter and the impact on my credit report. 
At this time, it is confirmed that XXXX XXXX 's card was charged for the items : meaning- the charges on my card need to be removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation