Consumer complaint received 2021-03-31
Company: General Credit Services
State: IL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX : I, a second year college student, arrived in XXXX  for school and came to the property leased by XXXX  to start setting up my things and getting ready for school. During the summer we were told our rooms and who we were rooming with. However when I arrived and got to the room I was assigned to it did not have the capacity to fit any of my belongings and did not have a bed waiting for me, also I was not XXXX feet away from the other person I would be sharing the room with which was a big concern with me since this was right in the middle of the pandemic. As I started walking around the building I was supposed to be staying in trying to find help, I couldn't help but notice the disgusting unsanitary conditions and was shocked there could be so much filth in the place I was supposed to be staying in during a world wide pandemic. At this point I knew things were seriously wrong and that I was in danger of getting sick and also left without adequate space to live. I spent the rest of my day trying to get in contact with someone at XXXX, the group responsible for the lease, and was promised someone would call and someone would meet me in person. Neither of those things happened and I waited up a little past midnight for a phone call until I fell asleep in the chair I was sitting in. 

The next thing that happened is that I got my stuff ready to go back home since no from XXXX showed up that night or called me. I had no where to unpack my stuff and had to get out of the unsanitary conditions to prevent myself from possibly getting covid. 
XXXX tried to scramble last minute and throw me in a small room with two other people. The room was not even big enough for me to un pack my clothes and I was told I would have to put my TV and XXXX in storage because there was not enough room. We were also not even 6 feet a part all of us. That last minute plan was disrespectful and not even close to an adequate space to live. I left their building immediately and made it clear to them I was never able to set up or stay there. 

After I was gone me and my family spent a lot of time going back and forth with XXXX and they were unprofessional in emails, and threatening us with bills. XXXX then hired a collection agency to go after me. Me and my family were in contact with the collection agency and explained our situation and how it wasn't right for them to come after us when they were in the wrong. We staying in communication with the collections agency and both us and the collections agency had talked about how there was no signature on the lease and that the collection agency was going to talk to XXXX about it. They never got back to us after that and I found out from my credit report that they just went ahead and hit my credit with it. 

Im XXXX XXXX XXXX and just wanted to go to college. I arrived to unsanitary and inadequate living conditions forcing me to go back home and do school online. Then while the whole situation is in progress they blindside me and damage my credit. Please help me with my situation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation