Consumer complaint received 2018-06-05
Company: ORG GC GP Buyer, LLC
State: OH
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Need information about your loan balance or loan terms

Complaint:
I am unable to choose multiple problems I experienced with this company, I can only choose one answer in your profile. I have a problem with company 's collection practices, inability to provide requested bills/invoices, customer service and fraudulent or suspicious activity. On XX/XX/XXXX I opened an Auto Loan in XXXX for an 8-year old XXXX XXXX, it had been 3 years since I financed a vehicle as I was leasing, Prior, I had to voluntary submit my vehicle for repossession. 
I will make sure I will get this in by saying that for the last 6 years prior to XX/XX/XXXX I had been on Repayment plan for Student Loans obtained prior to XXXX with a company called XXXX. This is through relocating to 3 different states and having the same cell ph # for 10 years which they frequently called me on. I had lived in XXXX XXXX for 2 years and been at my employment for 14 months. I had just sent XXXX a monthly payment in early XXXX. On XX/XX/XXXX, I came home to and found a letter in my mail ( not even certified ) that was from my corporate payroll office in XXXX XXXX   notifying me that my wages were going to be garnished with the next pay which was 2 weeks later in the amount of {$89.00} by a company called GCC Services. All the letter contained was a phone number, no address. I called the number to speak to a male representative and after explaining why I was calling he advised me they were Student Loan Collection Company and they had 10 of my loans. I was floored as the one thing I know is that I can not run from  Student Loans and had been in touch with XXXX who had told me in the last 2 years they had all of my loans. Also these loans in question were all acquired from XX/XX/XXXX-XX/XX/XXXX when I attended XXXX XXXX ( online ) XXXX, XXXX. I was informed via email and by XXXX about a year prior that those loans are being investigated as the school was deemed unaccredited and I would be informed when and if I would begin repayment. I asked the Rep to provide me with an address, provided ALL of my contact information, including email and asked for detailed statements/bills of each loan as I have never received anything. I never received anything from the company. I went to an attorney 4 days later and started bankruptcy proceedings, my Chapter XXXX was confirmed on XX/XX/XXXX. I was encouraged to include my vehicle. There was one garnishment payment that was deducted from my payroll and it was refunded a month later via Chapter XXXX, however, once finalized I was informed by my corporate payroll office that on XX/XX/XXXX, the company actually sent a " cancellation of wage garnishment '' but I cant find out why. This was in XXXX when I learned this and about 3 weeks later, towards end of XXXX, I called GCC Services back ( XXXX, XXXX ) and asked why I didn't receive anything. First he asked, have you tried creating account and going online, which I did, but unsuccessful because I received never ending time capsule that never allowed me to access site. However, I was promised the information. Then he informed me that he now cant find anything as far as statements because my loans were sent back to the Dept of Education and they no longer had them. I also want to add that when I went to gccservices website there was an entire page dedicated to " How Wage Garnishment Begins '' which none of it pertained to the way I was notified. I brought this up in my conversation with GCC to which I don't remember a response. Gcc services opened up a whole can or worms and left me clean up before they even spread. However if you pull my credit report I have duplicate entries of these particular student loans and I am still under the belief that they are still under investigation. Improper collection practices to include notification. I know that debt collection companies even for student loans are held to these standards

Company response to consumer: Closed with explanation