Consumer complaint received 2023-11-12
Company: CITIBANK, N.A.
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is my formal legally binding statement that has been submitted to my attorney & law enforcement about the fraudulent transactions that took place on two credit cards CitiBank, NA ( Macy 's AMEX credit card ) and now a delinquent 30 day past due credit marker that has been reported to XXXX for an account that was compromised ending in # XXXX. I was explicitly informed on a recorded line amongst myself and the Fraud Security team CitiBank, NA ( Macy 's AMEX credit card ) that I would not have to make a payment towards that account that was still showing in the Macys credit card portal since it was for fraudulent transactions. The balance reporting on the account ending in # XXXX is {$2000.00} The past due amount reporting as delinquent is {$110.00}. This is not only in violation of FCRA law, it's unethical to tell a customer on a recorded line on Thursday XX/XX/XXXX at approximately XXXXXXXX XXXX  cst that this card showing in the Macy 's portal would be updated to the correct card and that no payments would have to be made towards a fraudulent balance. 

Now, I have a 30 day delinquent credit marker on XXXX which is a blatant violation of FCRA law. I have contacted my attorney and have submitted all documentation including police report, identity fraud report, call records and other information pertinent to this case. After reviewing the information provided I've been notified now by 2 attorneys that I'm well within my rights to pursue this further since both credit cards have been stolen and with XXXX fraud liability I have no responsibility for fraudulent transactions + the law enforcement legally binding police report where I reported this and other crimes committed against me. This is a serious issue one that I do not feel as a bank customer is being given the fair treatment in accordance with applicable FCRA laws. 

I have a detective assigned to this case with Law Enforcement to retrieve other stolen property items that were taken from my previous apartment and vehicle, so I will not let this go as I'm within my legally binding rights to pursue this further. 

I made a payment towards the active account ending in # XXXX and do not understand why this payment was reversed. 

Someone please contact me and remove the fraudulent transactions that were reported on a recorded line for both credit cards on Thursday XX/XX/XXXX @ XXXX XXXX cst & Monday XX/XX/XXXX # XXXX XXXX XXXX & remove the 30 day credit marker on the stolen credit card account # XXXX XXXX XXXX as this is wildly unethical to tell a bank customer on a recorded line that this account and balance would be removed and updated in the portal to reflect the new account only. Then to get a 30 day credit marker delinquent on this a few months later when payments towards the replacement account ending in # XXXX were made on time? Please correct this. 

Actions I have taken : 1. Communicated via phone with CitiBank, NA ( Macy 's AMEX credit card ) to report the fraud that had taken place on my accounts in a timely manner and within legal timeframe to ensure that there is no further fraud. 
2. Reported this and other break in crimes which included sensitive documents, c

ards, stolen property and mail from my place of residence. I have an ongoing investigation with Law Enforcement for this and other crimes committed against me. 3. I've reached out to legal counsel and it's been explicitly clear to me after submitting the evidence, providing law enforcement officers that took my legally binding statement and report that I'm beyond within my rights to pursue this further until CitiBank, NA ( Macy 's AMEX cred
it card ) and all three CRA 's XXXX, XXXX XXXX XXXX are updated with the correct balance information and the credit 30 day delinquent marker is removed as I can not be held responsible legally for fraudulent transactions. Additionally, I have further evidence of my locations when the fraud was taken place, which is further evidence that has been submitted to the pertinent parties to prove the fraud. 
4. I have submitted ANOTHER law enforcement report to report identity fraud.

Please rectify this situation in accordance with FCRA law. This situation has been very stressful and after receiving legal advice after displaying the evidence, I'm exceptionally motivated to go as far as possible within my legal rights to ensure this is addressed as soon as possible.

These details and all of the evidence has been submitted to the pertinent authorities as I await next steps. 

If I receive further information about the open investigation, I will update accordingly as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief