Consumer complaint received 2020-09-14
Company: Chime Financial Inc
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Hi, I am reaching out regarding the above account number. Chime Bank, has closed my account and refused to give a refund of the balance of the account. My SBA loan was deposited back on XX/XX/XXXX. On about XX/XX/XXXX they suspended the account without notice or an explanation why. After going back and forth for 2 weeks, they requested every single piece of my private data. I initially sent in my ID and SSN, but now have asked for more and its very concerning. I have not made not a single transaction. I never received any documents from them in the mail, not even a debit card. So there has not been any activity on the account. Then out of the blue, on XX/XX/XXXX, closed the account and told me Im not getting a refund. I hate I ever chose this institution to do business with and this is a total nightmare. They dont allow you to get anything resolved over the phone. The reps says just to email a support box and Ive now grown suspicious of their practices and dont feel comfortable sending anything additional. And after checking reviews online and social media, have noticed they have done this to numerous consumers unjustifiably. 

I called and emailed, emailed and called and no one seems to be ale to help me. All I get is scripted messages stating the same things over and over as opposed to someone directly addressing my concerns. 

Yet they only continue to give these same scripted responses. I need a real live person to communicate with. I only have ONE form of ID. There is no other government issued ID that any citizen is required to have. You all cant hold my funds simply because of this. 

I need to understand WHY the account was suspended. Exactly which part of the member agreement was violated? Please answer this question for me in your next response. There has not been one transaction made on this account. So what activity would justify suspending my account? 

I have submitted utility bill and ID as originally instructed. I have used the same documentation, along with tax returns to the US Government and has no issues, yet Chime has deemed it as unacceptable. I find that quite odd and outrageous to say the least. 

This is a very shady and deceptive business practice when a customer is trying to get an issue resolved. Were in the middle of a pandemic and to hold anyones funds without explanation is obsurd. I plan to take full legal action if you all can not get this resolved timely. 

Im still confused as to what activity or behavior would warrant closing my account. Again, I didnt make any transactions. I only had the SBA deposit. Was it closed because of this type of deposit or the amount?

Also, what do I need to do so I can secure the funds. I am responsible for paying this loan back and its indefensible to be on the hook for repayment of money that I never had available to use. I already reached out to the SBA and they told me I need to resolve it with you all or take legal action because there isnt a way for them to have the money returned. 

The above statement in quotes is what I have sent to Chime, as well as XXXX XXXX, whom is believed to be the card issuer and FDIC insured institution. 

XXXX XXXX

Company response to consumer: Closed with explanation