Consumer complaint received 2017-10-02
Company: EQUIFAX, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am following up on a previous dispute regarding Identity Theft that I had been a victim of with a {$31000.00} account with XXXX XXXX XXXX that I have been reporting and disputing to Equifax for several months. I filed a report on XXXX/XXXX/XXXX again with Equifax regarding the Fraudulent Account, XXXX XXXX XXXX that has been opened on my account and provided Equifax with the Police Report and Fraud Affidavit and requested again the this fraudulent account with XXXX XXXX XXXX be removed and blocked from my credit report ; but Equifax keeps willfully refusing to block and remove this fraudulent account after receiving the required and requested paperwork. 
However, Equifax 's Office of Consumer Affairs has willfully and intentionally falsely notifying all my creditors ( this is the 2nd time that their office has done this & the 1st time was back in on XXXX ) that my applications to open the accounts were fraudulent and further advising my creditors that I am making this false assertion and disputing the account with Equifax. But what Equifax is advising me in the credit report dispute results : " We have reviewed your concerns and our conclusions are : Please be advised that Equifax, at this time, will not block the information subject to the submitted identity Theft and/or police report you provided as part of your dispute. We are contacting each creditor directly to verify The account/s on your behalf. We will also forward a copy of documents you have provided to each creditor for their Review. '' When in fact, I have only disputed one ( 1 ) account which is the fraudulent account, XXXX XXXX XXXX but Equifax 's Office of Consumer Affairs has willfully and intentionally falsely disputing each of my active accounts as fraudulent causing my accounts to be closed again and refuses to correct these heinous acts when then they fully know that I have not disputed but one ( 1 ) fraudulent account and that being " XXXX XXXX XXXX '' with the account number being XXXX. 

When I have previously called in regarding this account to the Office of Consumer Affairs the Supervisor hung up the phone with me and told me it was no one else that I could speak with and ended the call. 

These intentional, negligent and willull acts to knowingly provide false information to each of my creditors for the second time in 60 days that I am disputing that I never opened my accounts and I am stating that each of my accounts ( beyond the 1 XXXX XXXX Account that I am actually disputing as fraudulent ) fraudulent is egregious and unbelievable to continue to wreak financial havoc on a consumer that has already been a victim of identity theft and I am only trying to protect my credit report and financial well being. 

By their egregious and intentional actions I am not sure as to whether they have some form of relationship with XXXX XXXX XXXX, since I am also getting communications from XXXX XXXX XXXX to settle on a fraudulent account that does not belong to me and I never made a application. It appears it is some scheme to force me into some type agreement with a company on an account that I have never made application on to open

Company response to consumer: Closed with explanation