Consumer complaint received 2020-10-27
Company: U.S. BANCORP
State: KY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
This happen to me XX/XX/XXXX my card got hacked the card that was hacked threw my checking account my bank was US bank it wasnt a lot of money I think it was around 100 well the bank canceled my debit card and I went to the bank and got another one till they sent my other one out I went online to do a couple of loans places around me they said I do them online because No one was allowed in their business right now I thought when some places called me back cause I borrowed money on XX/XX/XXXX it was XXXX I borrowed it was legit Then I also got another u thought was legit called and said I was approved XXXX hundred dollars and I was moving and it would have helped a lot so the next day it was deposited in my account XX/XX/XXXX and I went and took of XXXX that morning and went head and both loans I paid everything I paid my building off and paid the moving trucks I had to rent I paid my rent and the deposit for the first month and I had to pay my electric and water to be hook up plus I had my telephone and internet and tv hooked up well I ran out of money so I went online and was going to pay it out of my debit card and my account was frozen so I called the bank they told me what had happened that someone deposited XXXX hundred in my account they said put my name on a stitumus check and it was a scam I didnt know do they told to call the fraud company with them I did they said feel out the papers when I got them and they was going to get everything took care off which they have been wonderful threw all this and I did all that I also started getting msgs threw my phone him saying that the cops are going to arrest me and everything I even took the pictures of everything told him I knew what he did and that bank was handling everything so and my baby got his stitumus check on XX/XX/XXXX too and it was already money gone out the account were I got hacked before this well I get my little boys SSI CHECK threw this account and I tried to have it stop threw the social security administration office but it was to late in the month she said if the account is frozen they will send my babys check back and they would deposit the check in my account I had to open well I had to make arrangements for one loan place to take the money off my new account and were had already tried my old account they thought I wasnt going to pay so they put my loan amount went from XXXX to XXXX with late fees and plus the bank deposited my sons check on the second day of XXXX so I tried to get it back from the bank they would not. Cause of the holds on it the branch manger would and by this time all the money that i reported about was back on their and the branch manager told me this which went on with her for two weeks that I wasnt getting my money my account was XXXX cause I had to pay him back which I explained to both the bank and fraud department that it was only supposed to be XXXX dollars for 5 years and that I had already used the money before I knew it was a scam and I couldnt get it all back it didnt matter to the branch manager she was rude called me some names and told me I wouldnt see a dime of my money and so I lost my home at the first of XXXX and I filed four complaints on her no one ever called back and then when I called the bank they wouldnt let me speak to her and it went on well I got a paper from the bank they gave home slll the money which was XXXX dollars and paid him XXXX the bank did now my account in negative and no one help me at all the only ones was the fraud department and the fraudulent department

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation