Consumer complaint received 2020-02-07
Company: JPMORGAN CHASE & CO.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
XX/XX/XXXX Consumer Financial Protection Bureau, Please find the document that we filed with the Office of The Comptroller of Currency on XX/XX/XXXX. We received a case number with that complaint. 

The OCC verbally informed us on today ( XX/XX/XXXX ) that our complaint was referred to CFPB ; however, the representative from CFPB had no records of our complaint ; therefore we are filing our complaint directly with CFPB. 

We are filing a complaint for discrimination based on Race and/or Color. We strongly believe Chase Bank violated our rights to credit, according to the protective - provisions provided in the Equal Credit Opportunity Act, which prohibits discrimination in any type of credit transaction, including applying for, or extending credit to small businesses based on race. Furthermore, Chase Bank has not presented us with a letter of declination or any reason for denying us credit. 

Our complaints stem from the lending laws that prohibit discrimination, disparate treatment and disparate impact under Tit

le VII of the Civil Rights Act and in accordance with the Equal Credit Opportunity Act ( ECOA ). Facts & Timeline 1. XX/XX/XXXX we met with XXXX XXXX, she explained Chases process, we shared our information. She stated that we were good candidates to obtain a line of credit. 

2. XX/XX/XXXX we emailed answers to all questions requested. 

3. XX/XX/XXXX we spoke with XXXX XXXX XXXX, Small Business Specialist, by teleconference in the office of XXXX XXXX. 

4. XX/XX/XXXX E-mail from XXXX to XXXX. Assumptions and Projections for 1st year. XXXX please see attached as these are templates and guidelines that may be helpful to breakdown the 1st year. 

5. XX/XX/XXXX We e-mailed XXXX and XXXX fulfilling request for Assumptions and Projection for XXXX XXXX XXXX XXXX Profit and Loss statement 1st year-12 month forecast. 

6. XX/XX/XXXX received e-mail from XXXX acknowledging that have received all financials sent and as discussed will now work on your credit request. 

7. XX/XX/XXXX we provided physical address and utility bill request f2f in the Chase XXXX  Branch 8. XX/XX/XXXX requested a utility bill with XXXX name on it recent ( within 30 days ) utility statement. And give physical address for the business too. 

9. XX/XX/XXXX we dropped off utility bill to Chase XXXX XXXX, scanned copy to XXXX. 

10. XX/XX/XXXX provided physical address and copy of utility bill via email. 

11. XX/XX/XXXX we sent a copy of our apartment lease with XXXX name on it as proof she resides at our address to XXXX. 

XXXX. XX/XX/XXXX XXXX confirmed she received the utility bill request. 

XXXX. XX/XX/XXXX received e-mail from XXXX : Just being prepared in-case they come back and ask for a utility bill specifically in XXXX name with your current address. 

14. XX/XX/XXXX Met in XXXX office, we had concerns about the decline, XXXX arranges to meet with XXXX ( supervisor ). 

15. XX/XX/XXXX we request letter of declination from Chase. 

16. XX/XX/XXXX Mrs. XXXX XXXX receives an email from XXXX, You declined using real estate as collateral for request which Dr. XXXX and yourself did not want the response for lending guidelines for that discussion was explained. 
there is no policies to be provided for your request which is a Business Line of Credit. 
The letter of decline is sent by our credit department via US Postal mail to customers. It can take up to 10 days for you to receive it. 

17. XX/XX/XXXX we met with XXXX, Dr. XXXX XXXX provided Remote Worker Requirement, XXXX XXXX XXXX. 

18. XX/XX/XXXX received e-mail from XXXX thanking and confirming information request provided. 

19. XX/XX/XXXX another request for letter of decline & Chase policy and practice on letters of declination. 

20. We received Voice mail left by XXXX XXXX, stating that she is calling from Chase Executive Office, and she will be conducting an investigation as Chase takes our complaint very seriously. 

21. XX/XX/XXXX we received letter from Chase Executive Office ( attached ) : We reviewed your concerns and our decision to deny your Line of Credit application remains unchanged. 

XXXX. XX/XX/XXXX XXXX sent email to XXXX after speaking to XXXX from Chase Executive office. We requested a copy of the declination letter for the business line of credit. 

In summary, we have been victims of discrimination by Chase Bank, and we still have not received our Letter of Declination. 


Relevant People XXXX XXXX Area Manager Chase XXXX XXXX XXXX XXXX VP Senior Specialty Finance Consultant Office XXXX XXXX XXXX cell XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Assistant VP Business Relationship Manager Business Banking Chase Bank XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation