Consumer complaint received 2023-02-03
Company: Dividend Finance Inc.
State: AZ
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
Dealt with XXXX XXXX XXXX XXXX XXXX  as a contact for landscaping for my back yard. I met with XXXX XXXX and discussed getting landscaping for my yard. He quoted me a price of around $ XXXX for my yard. I explained that I wanted to check with another company for a quote as well then he offered me a percentage off my yard if I signed with him that day ( XX/XX/XXXX ). I told him that I have someone else to come by and he stated that his prices would be the cheapest with a 16 year warranty if anything was to happen to parts of the yard. He stated that I would 20 % off my price with the warranty and all I needed to do was place signage in my yard for 2 weeks and allow pictures to be posted to their XXXX account of before and after pictures to receive the discount. He stated that the price would be around {$13000.00} with out the retaining wall I inquired about. I reluctantly agreed to see if I would qualify for the loan. He stated that there are different options and that he suggested that I go with the longer payment plan with cheaper payments and just make more payments to pay it off faster. The financing would be 12 years at the lower monthly payment he stated. He stated that I was approved and just needed to sign the forms. I signed the original forms on XX/XX/XXXX and he stated that I will need to sign electronically when he returned in a couple days ( XXXX ) for the workers to begin work. He stated that the papers I was signing electronically was the exact papers of the actual papers signed on the first. The documents never stated and interest first loan in which I later found out after contacting the company. XXXX was scheduled to come to my home to do a final walk through for the yard and he was more than an hour late after the scheduled time. XXXX XXXX XXXX XXXX XXXX XXXX XXXXl. He rambled about things that were not about the yard after stating the yard looks good. I came home to my yard with plates from the workers lunch and the black tarp above the gravel.This was corrected after I was assured that it would be. I was told by him my payments would start in XXXX then it changed to XXXX then to XXXX of XXXX over time. This allowed for interest to build. I contacted the company after noticing the first payment did not look applied to the account. Customer service stated that it hasn't been applied yet. Second payment was made and I notice the balance went up instead of down and I contacted them back and that when I was told that this was an interest first loan. If I would've known it was an interest first loan, I would not have gone with the deal. I sent a letter of Cease and Desist then Affidavit of truth pointing out the deceptive and unfair debt collect practice along with obtaining my information under false pretenses and failure of allowing my to opt out of certain report per my consumer rights. I am supposed to have an agreement that is clear and conspicuous as well and that it was not so I also included my invoice as a Notice of Default and Opportunity to cure.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation