Consumer complaint received 2019-12-20
Company: NAVY FEDERAL CREDIT UNION
State: KY
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
From : XXXX XXXX To : Navy Federal Overdraft Settlement Subj : NFCU OVERDRAFT SETTLEMENT My name is XXXX XXXX, and I Thank you for taking time to consider assisting me with my complaint NAVY FEDERAL CREDIT UNION on many occasion has placed ( pendings ) on atm transactions and payments we made, Although all messages I sent nfcu had been deleted from my account.The funds had already been taken out of my checking account aywhere from 4 to 7  days prior, Then after I go over my oops agreement, the same day it would go over all pending transactions would then clear costing me {$20.00} per transaction adding up to well over {$2000.00} in a period of three years.This was the first we had heard of any litigation period of three years. We received a a {$220.00} refund We messaged NFCU to find out why. We were not aware of any litigation on this matter. We were not notified that there was a case pending. We received a refund of {$220.00} but in the course of 3 years they have taken over {$2000.00} not only has it costed us over {$2000.00} in overdraft fees, but has costed us in late fees and unable to make monthly payments. And to contact Federal Overdraft Settlement at number below only get recording and I sent letter to below no response from address over 3 weeks, When I tried to read emails I had sent to nfcu or check statements, all have been deleted. on settlement nfcu agreed to was able to look at case that nfcu did not want to pursue. The legal team and nfcu agree to a XXXX XXXX dollar settlement, I am sure that many more people have the same issue, not just me, why would they have deleted my messages about the theft and any account records I have made. There is a settlement that is 35 pages, if  you go to phone number below case name is Lloyd v. NAVY FEDERAL CREDIT UNION Settlement. On the settlement there was a deadline for I believe for XXXX, but how can they give a deadline and not notify us of any information about the litigation. I think I should have the right to be able to see my online statement of transaction that were deleted and messages to find out how much they really owed me. 


Navy Federal Response XX/XX/2019 : Thank you for using Navy Federal 's eMessaging Service, Mr. XXXX. Our records show that this deposit is a legitimate payment from the Optional Overdraft Protection Services settlement. Any other inquiries regarding this matter must be made through the Settlement Administrator. You may write to the Settlement Administrator with questions at : Navy Federal Overdraft Settlement, XXXX XXXX XXXX, XXXX, OR XXXX. You may also call the toll-free information line, XXXX. If we may assist you with questions or concerns about any other matter, please let us know. 
Your Message XX/XX/2019 : XX/XX/2019 SETTLEMENT Credit {$220.00} Can you tell me what above settlement was for. thank you Subject : settlement  Navy Federal Response XX/XX/2019 : Thank you for your follow-up eMessage, Mr. XXXX. We regret we are unable to provide further information regarding the deposit into your account for the purposes of the Optional Overdraft Protection Service settlement Please address additional questions to the Settlement Administrator at : Navy Federal Overdraft Settlement, XXXX  XXXX  XXXX, XXXX, OR XXXX. You may also call the toll-free information line, XXXX. Please let us know if there are any questions regarding your other Navy Federal accounts or transactions. 


Your Message XX/XX/2019 : Why would you have deleted all inquiries from me about pending deposits that is not an answer from settlement, Your Message XX/XX/2019 : legitimate but not correct Navy Federal Response XX/XX/2019 : Thank you for using Navy Federal 's eMessaging Service, Mr. XXXX. In order to further assist you, please provide the dates and amounts of the transactions that were being held. We show that the amount of {$220.00} was a credit that was given to you by Navy Federal. This deposit is a legitimate payment from the Optional Overdraft Protection Services settlement. Any other inquiries regarding this matter must be made through the Settlement Administrator. You may write to the Settlement Administrator with questions at : Navy Federal Overdraft Settlement, XXXX XXXX XXXX, XXXX, OR XXXX. You may also call the toll-free information line, XXXX. If we may assist you with questions or concerns about any other matter, please let us know. 



Your Message XX/XX/2019 : My questions were dealing with pending transactions that were being held from 5 to 7 days, Your Message XX/XX/2019 : Can you tell me what happened to the messages I sent that was the same reason of the settlement, went to, you took a whole lot more money from me than XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation