Consumer complaint received 2021-04-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I have been W BOFA for over 15 years! I AM a XXXX XXXX and XXXX. Currently I have ; XXXX personal, XXXX business accounts, XXXX savings, XXXX IRA and XXXX XXXX account w BOFA. I am currently based out of XXXX. I back then 2019 may have had an over draft on my account here or there, nothing ever dyer. 

I opened my XXXX business with Bofa in XX/XX/2019. At this time I had started my journey into growing substantially my financial status and relationship w BOFA. However, when COVID-19 came and took THE WORLD literally by storm, towards mid XX/XX/2019 I was THEN starting to feel the financial straights in my personal circumstance, just as many others. Being in New York to me was a blessing, with the city and gov agencies doing all they could to keep us safe. You'd think that a bank like XXXX who ALONE rakes in OVER XXXX XXXX dollars a YEAR in OVERDRAFT FEES ( something we all know is MADE UP! and outright R I D I CU L O U S! ) would show some compassion and STOP. HOLD overdraft fees. 

however, they did not. and as a small business owner who prided myself on never being over drafted I became over drafted frequently. I am a XXXX by faith, so every time I would be 33.00 over drafted on a 5.dollar item, or anything, I would call and plead and make my case to be known that I too, had directly been effected by Covid19 pandemic and that the fees were making matters worst. 

As a small business, I completely came to a hard stop as a result of COVID19. Also bc I was a new business opening just months before covid 19 I was not getting any help! PPP/EIDL all of those options were not available. I also XXXX and XXXX. Well my clients that paid me in yearly, were now split paying me. so my funds were low for the months XXXX. And unemployment was only XXXX a week so it was just that time for me and my business ' to 'go through it '. 

However, XXXX did not care some of their personnel acted directly so. And that's why I am here because I stood up for myself and my account getting my law firm involved to reverse some of the fees. 

Since 2019 XXXX my accounts have been fine. However all of a sudden, I get a letter from Bofa XXXX me singling me out and TELLING me, not asking that they are changing THE TYPE of my account, so I can no longer write checks, etc because of my overdrafts???!!! SERIOUSLY during a world wide pandemic and I literally had a 4 month streak ... after 15yearrs!!! of relationship. to me that's fishy. this is BULLYING and SINGLING ME OUT. I called several times to STOP these actions, half of the BOFA employees didn't know what i was talking about until finally one day I spoke w a manger and she called some team and they denied my account being overturned. 

So I clearly believe that because I did not allow them to just take take and take fees from me during COVID19 and I was proactive and on top of my resilience they are now bullying me into a lesser than product which is unacceptable!!!! I found XXXX office and they fwd. it to you and told me to file so here we are.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief