Consumer complaint received 2018-01-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Good evening, I am submitting this claim against CAPITAL ONE Buy Power MasterCard for incorrectly reporting my payment history ( for the month of  XXXX XXXX ) to all credit bureaus. The error occurred around or between XXXX XXXX, XXXX XXXX, XXXX and XXXX XXXX, XXXX. Being that I have NEVER made a late payment to any of my credit card companies, I enrolled and linked all of my credit cards to my online-checking account to ensure that my credit cards will be paid BEFORE the due dates. Around the month of XXXX XXXX, I remember receiving an email notification informing me that my one of my payments did NOT post to my account on the due date. I immediately called Capital One 's customer service phone number to see what the issue was. Upon reaching a service associate, I explained to him that I had an active, auto-checking account linked to my credit card and asked why was n't the payment deducted from my account in time? The associate explained that there might have been a glitch/error in the payment system, so he waived the late fee for me and told me that it will not count against me. 

Fast forward to the present, XXXX XXXX, XXXX as I am checking my credit score and report, I noticed that my score was significantly impacted by a " late payment '' in XXXX of XXXX. I immediately picked up the phone and called Capital One 's XXXX XXXX XXXX Customer Service ( XXXX ) XXXX at XXXX ( Florida time ) on XXXX XXXX and asked to speak to a supervisor regarding the descrepancy. I spent a whole 59 minutes ( XXXX ) on the phone with the associate and supervisor asserting the error in the system leading to the inaccurate reporting of a " late payment '' to the credit bureaus impacting my score. Upon the supervisor ( I dont recall his name ) putting me on hold and thoroughly investigating the issue, he later return back and agreed with me. The Customer service 's supervisor for capital one 's Buy power credit card conceded that between the months of ( XXXX XXXX XXXX ), there had been a widespread issue of Capital One 's online payment system that lead to delayed/and or rejected online payments. The supervisor apologized and as a courtesy, offered to correct the inaccurate " late payment '' reporting to all credit bureaus effective XXXX XXXX, XXXX. 

I wanted to share this issue and unfair reporting to the Consumer Financial Protection Bureau to share how detrimental of an impact that this inaccurate late payment reporting has affected my life and credit score.  My credit score at one point was EXCELLENT at XXXX, but since then has plummeted. I had made plans to get a mortgage loan the beginning of XXXX, which is why I am meticulous of my credit history, especially on-time payment history. Although capital one 's supervisor has agreed to correct this issue, I would like for the Consumer Financial Protection Bureau to ensure that this issue is fixed and that my on-time payment history and credit score is corrected. I Thank you for your time and look forward to hearing from you.

Company response to consumer: Closed with explanation