Consumer complaint received 2022-02-03
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Summary of Events this far : - On XX/XX/XXXX, someone illegally accessed my XXXX phone account ( XXXX ), XXXX email account ( XXXX ), and also XXXX of my CHASE bank accounts, business ( Account # XXXX ) and personal ( XXXX ). It was at this Branch listed below. 

XXXX XXXX XXXX XXXX T : XXXX Chase Bank XXXX XXXX XXXX XXXX, NJ XXXX They were able to successfully transfer XXXX from my personal checking account to my business banking account. From there, they created ( XXXX ) wire templates and were able to successfully wire XXXX to a XXXX XXXX customer named XXXX XXXX. 

- I reported the activity and filed a claim with the branch the same day - On XX/XX/XXXX I received a letter from CHASE FRAUD DEPARTMENT denying my claim-- The branch thereafter contacted the CHASE fraud department and requested that they re-open the claim as they were aware that monies were stolen from me. CHASE asked for proof that my phone and email was hacked to reopen the claim. 

- On XX/XX/XXXX I sent to CHASE proof of my email account being hacked - On XX/XX/XXXX I sent to CHASE proof of my phone being hacked- I started following up with this claim through the CHASE Retail Wire Service Dept via secure messaging through the CHASE app. 

- On XX/XX/XXXX it was established with CHASE Retail Wire services that they did follow up with the receiving bank ( XXXX XXXX ) regarding the ( XXXX ) wire transfers. I was told that XXXX XXXX requested " Hold Harmless Letters '' from Chase. 

- From the period of XX/XX/XXXX to XX/XX/XXXX I followed up consistently with CHASE retail Wire Services to confirm if the Hold Harmless letters were sent to XXXX XXXX but they kept pushing me off saying that the process takes XXXX to XXXX days. After the XXXX days were done the XXXX XXXX XXXX asked me to contact the fraud dept via telephone. When I contacted the XXXX dept I was verbally told that the case will remain closed, they did not send out the hold harmless letters to XXXX XXXX. They determined that the proof I sent in was not sufficient. They did not give me a reason why, and they said there was nothing they could do. 

I then proceeded to file a fraud report with FTC, NJ Department XXXX Banking with no response Police Report was being filed with the XXXX Police Department I have done some personal research and the beneficiary of the XXXX dollars in wires was XXXX XXXX as indicated on my bank statement. Preliminary research has determined that there is only XXXX XXXX XXXX ( with this spelling ). After a brief internet search, I was able to locate someone with that spelling. See below. 

XXXX XXXX XXXX - Numbers that show up online for her are XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Furthermore, XXXX XXXX simply review my cell phone bill it shows that at around XXXX on XX/XX/XXXX, my cell phone calls magically started showing XXXX Florida as the Origination XXXX XXXX The only way this could happen is if they pinged off those cell towers located in XXXX Florida. I was at the time in and around XXXX NJ as you can see by the origination locations that occurred prior to XXXX and after XXXX. 

In addition, the Bank Rep that set up my account was : This guy opened the accounts : XXXX XXXX | Chase | Private Client Banker | NMLS ID XXXX | XXXX The Plaza, XXXX, NJ XXXX | Coincidentally he relocated recently to MD. While this XXXX simply be a coincidence it seems a little strange to me. 

I have been trying without success to obtain some cooperation from Chase Bank. 

I want to reiterate that I in no way shape or form requested these wires, nor do I have any knowledge of who XXXX XXXX is. 

These funds are extremely important to me, and I can not be deprived of them any longer. Please increase your efforts to assist me. I have wasted an enormous amount of my time for no reason. I was obviously a victim of fraud. 

Chase Bank Will not help me and wont give me my money back. 

XXXX HELP ME XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief