Consumer complaint received 2018-06-19
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I currently have a 2nd mortgage that is serviced by Select Portfolio Servicing. The original originating mortgage company was XXXX. When XXXX did the paperwork, they made a mistake on the deed. They included the correct address of XXXX XXXX XXXX XXXX XXXX, MI XXXX and the property description of this property. However, in the property description they also included the property description for another property I own located at XXXX XXXX XXXX XXXX XXXX, MI XXXX. This was the error and when they recorded it with XXXX County, they recorded it against both properties. In XX/XX/2018, I received an offer to sell the property at XXXX XXXX and accepted the offer. The title company doing the closing pulled the title work and discovered the issue. I contacted XXXX and they said they were unable to help because they didn't own the mortgage anymore. I contacted my current servicer SP Servicing and they instructed me to submit an explanation letter, a copy of the deed in question and also the title work from the property located at XXXX XXXX XXXX XXXX XXXX, MI XXXX. They told me that it takes approximately 20 days to do the investigation. I called a few times during the 20 days and was told there wasn't an update and to wait until the 20 days passes. On the 20th day, I called back and was told that there still wasn't an update. On the 21st day I called and was told that they were still waiting on the title work and that it takes 30 days to investigate. I asked them why they are waiting on title work since the title company already sent me the title work and I faxed it to them. They said they needed their own and they didn't pull the title work until XX/XX/XXXX and they still hadn't received it on the XXXX. It took me approx. 24 hours to receive title work from XXXX XXXX in XXXX. I also told them that up until the 20 days had passed, I was told it would take 20 days and now I am being told 30 days. Today I called and talked to a woman that said the person working on it wasn't in and to call back in 45 minutes. She told me that there was not an update in the system. I called back in about 45-60 minutes and talked to a man that said this could take 90-100+ days to be resolved and there was not a person working on it and there was not an update. At this point, I have already missed my first closing of XX/XX/XXXX and now my next closing is scheduled for Monday XX/XX/XXXX and I am still no closer to having this resolved. They have no rights to the proper on XXXX XXXX. If someone would have actually looked at the paperwork, it would be obvious to them that there is a mistake. I am going to end up having to pay off this mortgage just to not lose my buyer on the other property. They act as if they are losing some type of interest. They didn't even know the deed was connected to two properties. I would like help in this matter. I realize that your site states that you get results in as little as 15 days and I no longer have 15 days. If we can at least get them to do a partial release to allow me to close on my property and they can take another 90 days to draw up a new corrected deed. I appreciate anything that can be done to help in this matter.

Company response to consumer: Closed with explanation