Consumer complaint received 2020-07-21
Company: Caliber Home Loans, Inc.
State: SC
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Closing on a mortgage

Complaint:
My husband and I started with Caliber Home Loans on XX/XX/XXXX for a purchase with a mid score of XXXX. I was emailed paperwork I had to sign on XX/XX/XXXX with an interest rate of 2.750 %. Then XXXX XXXX allowed his Loan Officer XXXX XXXX to take over the loan. The communication was awful. When I wanted to speak with her about the loan I had to wait on her time. Then the next thing I see they gave another rate of 9.625 %. I asked why they rate is so high if the credit report is good for 90 days. She said something about the bankruptcy. That is when I said your Broker approved us with the same credit report. No one was pulling our credit and we kept our bills paid. Then the seller stated we had to use their attorney which was a nightmare. Our home appraised for {$190000.00} but the loan amount was {$200000.00}. This loan should not have never closed. I told them I will pay the closing cost do not add it into the loan amount which they did. They wanted me to put down 20 % of the loan amount. But instead I had to bring {$52000.00}. They lied on the HUD that the seller paid {$12000.00}. On the Purchase agreement under Financing line ( 3 ) states the Purchaser is  responsible for closing cost and I initial it. The first set of paperwork I was supposed to put down {$38000.00} and closing cost {$4200.00}. So, after the rate changed, I ask Ms. XXXX can I buy the rate down she said let us just continue with the loan as it is and refinance in a year. We closed on the loan XX/XX/XXXX. The attorney kept saying sign here and not going over the paperwork with us. I felt like he was helping the Seller instead of us. So, I had already made 4 payments to put the house ahead. On XXXX XXXX Caliber Funding sent out new paperwork to be signed because they made errors. I called my husband at work and told him not to sign it. This is the same paperwork we signed at closing in front of the attorney. So, I called the mortgage company no one would not explain where the errors are in the paperwork. Ms. XXXX and Mr. XXXX kept sending me to voicemail. I said fine. XXXXI called XXXX XXXX XXXX at XXXX XXXX XXXX. He is on vacation, so the secretary had another man to call me back with the name XXXX. He chuckled in the phone and said send me the paperwork. I said no sir because you do not seem concern. I said what would you do if someone screwed you over. I did not see nothing funny at all. If we got an approval on XX/XX/XXXX for 2.750 % rate and closed XX/XX/XXXX how in the world the rate changed to 9.625 %? This is using the same credit report because 90 days was not up yet. Plus, the earnest money was added back into the loan amount and the appraisal. I paid closing cost twice with this loan. I had to get a copy of the mortgage offline. This should have been a Building Job but the checked Spec Model. They werent finish building the house until XXXX. This loan was an FHA and then turn over toa Conventional loan. They are very sloppy and unprofessional. The Case number is my loan number now. That is still the same. I kept copies of everything. I do not want one to have to go through this if you trying to Purchase a home. This should be a happy event. What I see is : 1 ) Predatory Lending 2 ) Fraud 3 )  Breach of Contract 4 ) FEDERAL EQUAL CREDIT OPPORTUNITY ACT 5 ) RIGHT TO CHOOSE CLOSING AGENT/ATTORNEY 6 ) FAIR CREDIT REPORTING DISCLOSURE

Company response to consumer: Closed with explanation