Consumer complaint received 2021-01-29
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I feel so unsafe. Violated in every area of my life. So I am shock to learn my hard work will never be safe with my bank. Simply, because privacy have been violated several times from my bank. I contacted my Bank Suntrust. XX/XX/XXXX Wednesday, to report yet again another unauthorized transactions to my account. I should have been contacted my bank since XX/XX/XXXX in regards to other charges. But that day I was extremely disappointed as a customer about my safety with XXXX. As well as SUNTRUST. My bank etc. I called to cancel my Debit Card and dispute several transactions. I was told they wouldn't be able to assist me over the phone. To go to a branch. When I went to a Branch on XXXX in XXXX County. Demanding funds since I was unable to get another Debit Card over the phone. They refused me basic service as a customer. Refused me entry into the bank to close the account. When the bank was open. I saw customers inside. They refused me entry to talk to a Branch Manager. Or to request another Debit Card. I feel so unsafe with this bank after the treatment I endured from Suntrust Staff. I no longer feel safe with my hard work and funds at their bank. I am writing this official complaint. To document my final dissatisfaction as a loyal Customer and Client of Suntrust and XXXX. As well as to pursue legal claims against them. For the harassment and degrading services. I received as a customer. The bank was clearly open. I was denied entry to even close or withdraw my personal funds. After submitting proper identification. I was treated like a dog by Suntrust Bank Staff. I was told. " To go to the window for my cash. '' At the drive through window like I was in a car. I am currently XXXX. My XXXX XXXX XXXX is on. I was XXXX XXXX XXXX XXXX. Needed funds to go purchase XXXX. I want to pursue a Civil Lawsuit against Suntrust ; for the being denied service at my bank. A bank that have my money. That have caused me so much emotional distress. I want to file a Civil suit against those companies that violated me. As well as the staff, that denied me proper service as a loyal customer. After proving my identify. By showing my bank card and Identification. I still was unable to get a replacement card with my bank SUNTRUST. To go shop for XXXX. I had to go into a bank for cash I was denied entry. I want my accounts closed and to sue Suntrust and XXXX for their violations of my privacy. This is my Official Complaint to document these Institution abuse of power and violation of my privacy.

I want to file a Civil suit against those companies that violated me. As well as the staff, that denied me proper service as a customer Loyal Customer and Client of Suntrust for over 2 years. After proving my identify at the Bank I was still unable to get a replacement card or allowed entry to the bank. This harassment ' from Suntrust is unbearable from any bank. Hindering me from access to go my funds to go shop for XXXX  during my XXXX XXXX. I had to go into a bank to be insulted and denied entry. I want my accounts closed and to Sue Suntrust and XXXX for their violations of my privacy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation