Consumer complaint received 2023-10-18
Company: Block, Inc.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Hello, My Cash App XXXX ( virtual card ) was compromised. At first I was getting numerous declined transactions from merchants that I did not recognize around the time Cash App had a " XXXX XXXX '' notice up in the app. I assumed the weird declined transactions was somehow connected to technical issues. 

Then multiple unauthorized transactions started to successfully initiate. I contacted Cash App to dispute these charges and was told I had to wait & see if the charges complete because they are not able to initiate a dispute if the charge ( XXXX ) are pending. 

Note : that there wasn't an option to replace my virtual card. Note : I never received my physical card. 

Anywho multiple unauthorized charges completed and I contacted Cash App to start the dispute process. I was given directions on how to do so. I was told to click on each transaction and report it. About XXXX small transactions in total. The amount of submitted transactions my have triggered the system to give me a warning that my account may be closed due to the high amount of submitted claims. 

Now I received an account closure notice and my dispute ( s ), should have been 1 dispute with XXXX transactions included in it, was automatically denied. 

I would like to appeal the outcome as well as my account restored. 

The Unauthorized Transactions are listed below as well as my information and virtual card details : Name : XXXX XXXX Email : XXXX Phone : ( XXXX ) XXXX Card type : Visa Last XXXX digits : XXXX Expiration date : XX/XX/XXXX Zip code : XXXX Case : XXXX Cash tag : $ XXXX Transactions name : XXXX Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$6.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$5.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$35.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$75.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$54.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$6.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$5.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XXXX {$16.00}, XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XXXX {$16.00}, XXXX Transaction Amount : {$5.00}

Company response to consumer: Closed with explanation