Consumer complaint received 2017-11-15
Company: CITIBANK, N.A.
State: NJ
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hi CFPB, This is XXXX XXXX and continuum with documents RE : complaint number XXXX XXXX Kindly contact XXXX XXXX and XXXX XXXX. XXXX which I intend to contact also. Since XXXX XXXX to XXXX as stated in my complaint to CFPB it 's clear according to XXXX XXXX XXXX I will not get the service I deserve. 

I would certainly like to thank everyone involved in XXXX XXXX resolution to Credits back to my account after five ( 5 ) month debacle. The production of misfiled receipts in XXXX XXXX exonorated me of returned merchandise. 

Seemingly, XXXX XXXX XXXX did not thoroughly research facts or find XXXX XXXX worthy enough to mention. I feel insulted blamed, attacked by her comments. Nor am I in receipt of a memo which dictates or threatens any such actions from my contact person XXXX XXXX, XXXX. 

Therefore, who ever Collaborated with and allowed XXXX XXXX to be Bias, Harass, Defame my Character will not be tolerated this time for several months over questions and a phone call. 

Since XXXX XXXX to date the Supervisors mentioned on my account ( I have documented ) have denied, harassed, hung up on me, negate and refuse to RESEARCH OR ANSWER WHY XXXX XXXX XXXX XXXX XXXX COUPON DID NOT TAKE- They wo n't assist me with RECEIPTS IN HAND to go over RECEIPTS NOT ON STATEMENTS. 

XXXX XXXX when I started back using the card. Problems I was unaware of were disclosed and rectified. The Reps were Awesome until XXXX. Supervisor in XXXX saw digital coupon did not take said she would research do a audit call me back in 2wks. Also, she had corrected markdown from XXXX deal reveal that was n't applied to dress. 

She never called back, I left 2 messages had to speak start over with new Supervisor who could not understand why the first supervisor dropped assisting me. 

There was no need for me to call the Executive office for these small things the prior reps were helping until I realized the Prejudice by XXXX. The Supervisors made remarks about my past issues with my account which OFFENDED ME and Disparaging to my Character notated on my account which I believe is the cause of whats occurring now. 

By XXXX XXXX I continued to pay my bill not disputing anything just wanted to go over receipts and the Supervisors became Argumentative Refusing to take time out of there busy day to talk to or call me back which to date XXXX XXXX no one Respectfully has done to Rectify my questions by talking to me. 

Instead I 'm told to ''LOOK AT YOUR STATEMENT '' " WAIT FOR AN AUDIT '' sent incomplete Audit like in XXXX calling back and forth telling these Supervisors my RECEIPTS do not MATCH THE MANUAL TYPED NON-DESCRIPT documents. 

This is a Violation of several Statues which protects Consumers. This is Blatant Prejudice I 've stated more than once to call me. I 'm not going to tolerate be bullied a second by anyone at XXXX due to Slander notated on my account. 

All I want is to pay my bill. If XXXX XXXX memo gives all Employees the going ahead to not call and answer my VALID XXXX TO XXXX XXXX DISPUTE causing my account to go in default by not responding to me and Character Assassinate me with response to CFPB about XXXX XXXX RESOLVED ISSUE. 

Well we shall see about that wo n't we. Thing is Absurd, Intentional Prejudice over past issue I had. I have no Grudges with anyone will talk to anyone at XXXX. 
I will not except being Threatened via Memo written by reps from XXXX who did n't comprehended reason for NEW COMPLAINT or mention VALID REASON for CREDITS at no FAULT OF CONSUMER.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation