Consumer complaint received 2020-07-07
Company: MARINER FINANCE, LLC
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Mariner Finance has demonstrated predatory collection and inaccurate reporting to the credit bureaus regarding my account. 

Though I had been a multiple years customer with excellent paying history, upon loss of job, I fell on very hard times. I worked with Mariner sending any payment that I could which was agreeable to them. I was unable to make any type of payment for 2 months. 
Mariner contacted me, demanding payment with innuendos of credit damage and lawsuits. 

Enter promise of a lawsuit. 

The account was closed and forwarded to a collection agency. I immediately began payments at an accelerated rate. 

During the payment time with the collection agency, Mariner pulled a hard inquiry each and every month. When challenged as to why, their response was that " it was within their legal right to do so " Mariner Finance pulled credit bureau inquiry in an effort to obtain updated information. This action is permissible under section 604 ( a ) ( 3 ) ( A ) of the Fair Credit Reporting Act, which allows a company to obtain a credit file for the purpose of collecting an account. '' Enter promise of " credit damage '' Mariner Finance was no longer servicing the account. They received a judgement through the courts and it was being serviced through their collection agency. " Effort to obtain updated information ''? My address, telephone and credit status has not changed in over 7 years. 

I paid the account in a expedited manner ( ( Payment history ) XX/XX/XXXX : $ XXXX-Confirmation:XXXX  ; XX/XX/XXXX : $ XXXX-Confiirmation:XXXX  ; XX/XX/XXXX : {$250.00} - Confirmation:XXXX ; XX/XX/XXXX : {$290.00} - Confirmation:XXXX  ; XX/XX/XXXX : {$200.00} - Confirmation:XXXX TOTAL : {$1700.00} ) Mariner inaccurately reported the balance for several months and did not attempt to correct until I filed a complaint with the XXXX. And it is STILL not accurate as of today 's date. 

I disputed the information on all three ( 3 ) credit bureaus ( XXXX, XXXX and XXXX ) and each credit bureau stated that the balances being reported were accurate as late as XX/XX/XXXX, when in fact, they were not. 

The Fair Credit Reporting Act ( FCRA ) requires industries to report consumer credit information in a fair, timely, and accurate manner. Creditors are obligated to note every disputed debt and submit corrected information, stop submitting incorrect information when it has been reported under the FCRA regulations. 

My credit reports, verification of payments will CLEARLY show that Mariner Finance failed to do so. I have maintained my reports each and every month for the past several months which will verify. My records will also verify my attempts to contact their corporate office to resolve before proceeding with complaints being filed including dates, times and the individuals involved in the conversation. 

This is negligent and based upon the innuendos stated before the account was closed, potentially willful FRCA violations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation