Consumer complaint received 2023-07-06
Company: Foris DAX, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
This complaint is refer to my previous complaint filed with # XXXX. Which was closed without solution. However, I would like to get more help because of the unsatisfied reply from the company to this complaint. 

Consumer Financial Protection Bureau Subject : Complaint to Crypto.com Dear Sir/Madam, I am writing in response to the letter I received from the Consumer Financial Protection Bureau ( CFPB ) regarding my complaint against Crypto.com. I appreciate the CFPB 's attention to this matter, but I must express my dissatisfaction with the response provided by Crypto.com, as it fails to address the gravity of the situation and the exceptional circumstances under which I authorized the transaction. 
While I understand that blockchain transactions are designed to be immutable and irreversible, it is imperative that the CFPB recognizes the unique circumstances surrounding my case. I can not stress enough the fact that I authorized the transaction under duress, as I was subjected to persistent manipulation and undue pressure. These coercive tactics compromised my ability to make an informed decision and rendered my consent involuntary. 
It is unacceptable for Crypto.com to hide behind the immutable nature of blockchain transactions and the lack of control over third-party digital wallets as a justification for their refusal to take any remedial action. The CFPB must hold Crypto.com accountable for their role in facilitating a transaction that occurred under such exploitative circumstances. 
I demand that the CFPB conducts a thorough investigation into this matter, not only focusing on the transaction itself but also on the actions and responsibilities of Crypto.com. The CFPB must engage with Crypto.com and any other relevant entities to explore all possible avenues for rectification, recovery of the digital assets, and holding accountable those responsible for the coercion I endured. 
I implore the CFPB to take a strong stance against such malpractices and to act in the best interest of consumers who fall victim to coercive tactics in the cryptocurrency space. It is essential that the CFPB ensures a fair and just resolution to this matter, considering the exceptional circumstances and the potential implications it may have for others who have faced or may face similar situations. 
Enclosed with this letter, you will find copies of all supporting documentation I possess, including relevant correspondence, records, and any evidence that substantiates my claims. I trust that these materials will provide a comprehensive overview of the coercion I experienced and the urgency for the CFPB 's intervention in this case. 
I expect a swift and decisive response from the CFPB, indicating your commitment to investigating and resolving this matter. The protection and well-being of consumers should be at the forefront of the CFPB 's mission, and I trust that you will fulfill your duty accordingly. 
Thank you for your immediate attention to this matter. I eagerly await your response. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation