Consumer complaint received 2018-05-08
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
This is my fifth attempt at trying to reach a resolution with Chase Bank. 

I notified Chase bank of identity theft several months ago, since i found information on my credit report of cards that were reporting that i have never opened. On top of that they are reporting as derogatory. I notified chase, sent in identity theft information. Chase continues to abuse the FCRA. Does not supply research information, and falsely accuses me of opening account which were opened as a result of fraud. I continue to attempt a resolution with Chase, but it appears Chase will not let victims of fraud open accounts at there institution. I recall XXXX XXXX doing this to consumers a few months ago and they are being investigated and actually have a lawsuit against them for wrongfully closing accounts of victims of fraud. I want Chase Bank investigated as well, and i will reach out to the CFPB by phone to provide documentation. 

Chase bank continues to deny my information proving identity theft. I am sending in Government Documents. The FTC identity theft is here for us the consumers protection to provide proof of identity theft. I want these falsely reporting accounts removed and all liability held to these removed as these were opened from a thief when i lost my wallet and my ID and SSN was stolen. 

I do not have a credit card with Chase and never have.

First of all this has been going on for well over a year and a half now. I have filed previous reports, and the responses that are received from JPMORGAN Chase are proof as evidence of the company not willing to assist in any resolution. In my last complaint to them, i had advised JP Morgan Chase that i am a victim of identity theft, my wallet was stolen previously well over a year ago. I did call in to report it to the banks fraud department. As a result there were four bank accounts opened in my name two checking and two savings accounts. These were not authorized. I never lived at the address they had on file, XXXX XXXX XXXX XXXX TX XXXX. Yet even when providing them with proof of such evidence that i am a victim of identity theft they refuse to care. Also they put in their last response a copy of an email that was sent from my email when it was hacked. I had to go through actual postal service, get my address re changed due to the fraud person moving my address mail. As well as get my email address back after finding this out. I did not open any Sapphire Credit card with you, I did not sign any fraud letters. I did not use these credit cards. I also did not open these checking or savings accounts with your financial institution. Once again i do not care what previous response you have provided or that you are wishing to not respond any further. I did not write any emails to your executive office. That is not my email, and i did not provide you with any information other than my current address. Which it seems per your customer service rep that you apply negative information to consumers that are victims of identity theft.

Company response to consumer: Closed with explanation