Consumer complaint received 2017-11-21
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I filed dispute XXXX with the CFPB against XXXX on XX/XX/XXXX regarding the inaccurate reporting of a late payment on a credit card account. The negative information caused my credit score to drop by over 70 points. 

I received a response from XXXX on XX/XX/XXXX explaining that they would investigate the matter but they have no record of my initial dispute. On the same day that XXXX   responded to the complaint they also notified XXXX XXXX of the significant drop in my credit score even though the information was in dispute and the investigation had not been completed. 

XXXX XXXX decreased my credit lines based off of XXXX  reporting dated XX/XX/XXXX. XXXX XXXX proceeded to decrease my lines of credit through XXXX, XXXX XXXX, and XXXX XXXX further effecting my score. 

I had not requested an additional credit card or an increase so I did n't understand why a report was being pulled on XX/XX/XXXX or why I was up for review. XXXX XXXX customer service representative explained that no request had been made and I was not up for review but that XXXX just reported the significant drop in score and other negative information. 

The error regarding the late payment was quickly corrected on XX/XX/XXXX. My credit score was updated with XXXX and XXXX and increased however not to its original score. I explained to XXXX XXXX on XX/XX/XXXX that the error was corrected and my score should 've increased. They told me I had to request a credit line increase and pull my credit. However my score was still down over 70 points. The representative at XXXX XXXX   explained that XXXX would have to notify XXXX XXXX with the change or update to my report before a new report and score would be considered to increase my credit line. Even though the error was corrected and my score has increased, this error and the reporting by XXXX  after I filed a complaint has continued to be detrimental to my overall credit and finances with back to back credit line decreases. XXXX has not notified or updated my information and XXXX XXXX continues to decrease my credit lines based off of the XX/XX/XXXX credit reporting of XXXX. I do n't make late payments to XXXX XXXX or anyone else nor am I in jeopardy of not being able to pay my bills. I did not make a late payment however I 'm being treated as if I have and my credit continues to be effected. Why exactly was the drop in score reported while in dispute but once it 's corrected it does not trigger reporting or an update to creditors. It is unfair to make decisions on my ability to pay on incorrect and outdated information and then continue to further damage my credit with credit line decreases. 

I would like my credit lines increased. I would like my information updated. I would like to stop being treated as if I do n't pay XXXX XXXX, XXXX, and XXXX XXXX every single month. I would like my credit score to stop being effected over an error that has been corrected and was not my fault.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation