Consumer complaint received 2021-02-08
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I have had to complete several CFPB complaints that have ended with no resolution or honesty from this company. They send me resolution letters with no answers to my questions, then assert that they were answered with no direction where the answer is located. The reason for this is they never answer my questions, so I am submitting this complaint in an effort to get resolution, and document the questions Wells Fargo refuses to answer. I will continue to submit complaints until my questions get answered, or CFPB acknowledges the fraud that occurred on my account, and assist accordingly via State and Federal Laws. The questions are as follows : * Why did Wells Fargos underwriting team advise my loan preservation specialist XXXX XXXX to keep me in loss mitigation review, when they knew I had enough money in cash in my bank account to pay for the house in full? My financials were requested twice by XXXX and submitted to underwriting for review. 

*I was approved for a loan modification AND a recast from Wells Fargo . I was approved for the recast on XX/XX/XXXX. Wells Fargo 's modification Trial plan was not even offered until XX/XX/XXXX. I wanted to complete the recast option and give Wells Fargo a XXXX principal payment to have my loan re-amortized leaving me with a {$42000.00} balance, which would have netted out to less than {$300.00} per month with principal and interest for only another 20 years from XX/XX/XXXX. Instead XXXX XXXX lied to me, told me I was going to lose my house unless I completed a modification, and that there was no other way to lower my payment. 

*When I finally got the offer from Wells Fargo to recast my account, Wells Fargo 's underwriters told XXXX XXXX to continue with the fraudulent HUD modification and partial claim, and instructed her to tell me that I did not qualify for the recast when I did. Wells Fargo took advantage of a customer that was grieving her husband, when I put my biggest asset to be managed by greed and misrepresentations. 

*Why did Wells Fargo use HUD tax dollars to pay my loan down instead of my own money that was ready to be sent to Wells Fargo at any time. Why did XXXX not explain how to complete the recast correctly? XXXX XXXX and her Manager XXXX XXXX were already spinning me in circles, instead of telling me that I should disregard the letter, they should have guided me with integrity on how to complete my request for recast? 

*Additionally, I never had any storm damage on my home, I never told Wells Fargo that or that I needed financial assistance. In XXXX my husband still had his job, and I was just running number scenarios to see what options there would be IF there was ever to be an issue, which there NEVER was ( anything that happened in XXXX is irrelevant to the entire recast and fraudulent HUD modification and partial claim. Wells Fargo already has documentation in XXXX that I pulled myself from the process, as once again, I DID NOT NEED WELLS FARGO 's FINANCIAL ASSISTANCE. Wells Fargo completed HUD paperwork stating that I had {$7000.00} worth of siding damage to my house which was FRAUD and a lie! The inspectors they hired to view my property in XX/XX/XXXX, and XX/XX/XXXX confirm there was no damage. Why did Wells Fargo try to proceed with a disaster modification in XXXX of XXXX anyway? 

*Why did Wells Fargo contact XXXX impersonating me on XX/XX/XXXX requesting to delete my mortgage account off my credit report. I never requested to delete my mortgage account. It is currently reporting on XXXX, XXXX, and XXXX showing exceptional payment history. XXXX is more than willing to put my mortgage account back onto my credit report, as long as Wells Fargo contacts them to do so. They assert that it is not their system making the error, and Wells Fargo needs to make the next move requesting to add account back on. I'm sure they would want to adhere with FCRA laws to remain in compliance. 

Lastly, Why did Wells Fargo forge my name on their modification documents, and why did they have the notary completely re-write the entire notary document with my forged signature as well? Not only that, but I told Wells Fargo that I never met their " Notary '' and would not have retained his services as a Notary lives across the street and I would have trusted her to properly notify any documents that needed this type of attention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation