Consumer complaint received 2022-09-01
Company: U.S. BANCORP
State: CO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
This is my second complaint about US Bank Mortgaging. Please refer to my original complaint for a more detailed history of events XXXX. My most recent complaint is about US Banks practices with applying payments to my mortgage, their communication and the fact that they have proven to be negligent with my mortgage account. 



In XXXX I applied for the XXXX XXXX XXXX XXXX XXXX. I was granted funding on my account to cover me for XXXX, XXXX and XXXX of XXXX by a non profit organization called XXXXXXXX XXXX XXXX. The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, HUD Certified Housing Counselor XXXX approved my assistance on XX/XX/2022. 



XXXX has confirmed that all payments have been made to US Bank and that the payments prior to the XXXX payment have been cashed and notated on the organizations accountings ledger. US Bank claims they have not received payment. 





I contacted USBank approximately XX/XX/XXXX to find out the status of the payment as I continue to receive calls about the account being past due. I asked that they research the payment As XXXX XXXX confirmed that the payments had been cashed. On XX/XX/2022 XXXX XXXX and I contacted the bank together to get a better understanding as far as why the bank has cashed the checks but has not applied the payments. The Customer service rep contacted a relationship manager in loss mitigation and stated that she sees the account is in system processing status. 



My account has been in system processing status since XX/XX/2022 and I have not received answers. She then stated that she seen my loan modification was under review and thats where the disconnect on the payment issue was. I explained to the Customer service Rep my loan modification was completed XX/XX/2022. As I have documentation from US Bank showing. I stated that I was told by multiple agents that no payment from XXXX XXXX were to be made on the account as various payments were made to the account in the month of XXXX. 



The XXXX statement that I received from USbank reflected that the next payment due was in XXXX in the amount of XXXX. This is when XXXX XXXX XXXX XXXX XXXX paying the 3 months of payments that were approved from her organization. 



The issues I have, is that USbank has cashed these checks but has failed to apply payments to my account which has negatively impacted my loan, and now my credit. I am incurring late fees. 


US Bank sends me a new 1098 tax form every month with different amounts. I have already completed my taxes and now I have to amend my return. I have so many forms 1098 tax forms that I can not ammend my return as I dont know which one is valid USbank received {$12000.00} on XX/XX/XXXX which would then bring my account current this was for all the payments I fell behind due to COVID-19. I was told by customer service reps that the modification would no longer be valid as that money would make my account current as of today with the exception of the newly lost payments that were applied for XXXX and XXXX. 



USBank has not updated the total balance of my loan to reflect any of the payments made. If there is no longer a modification why would I still owe what is listed on the modification agreement {$170000.00}? If the account is current. The XXXX does not reflect in the total balance instead USbank has kept the total balance the same as what was notated on the modification although the modification is no longer valid since the account is current. 

US Bank had already caused issues by closing out my modification without cause, and have admitted fault. US Bank has already wrongfully started foreclosures in the past which they deny which lead to the home being destroyed due to their negligence as they forced us to move out then later offered a mortgage payment. Please see all my evidence to validate my claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief