Consumer complaint received 2015-11-11
Company: NATIONSTAR MORTGAGE LLC
State: MD
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
Good morning, My name is XXXX XXXX and I am the personal representative of my deceased parents ' estate. My mother passed XX/XX/XXXX. My father passed XX/XX/XXXX and at that time he had a reverse mortgage. Since my father 's passing, the family has complied with EVERY request in our efforts to keep the family home. However, XXXX XXXX XXXX of XXXX, XXXX on behalf of Champion Mortgage of XXXX has illegally practiced dual tracking and continued to aggressively move forward in scheduling foreclosure and sale of our property for XX/XX/XXXX which would render my daughter, her XXXX-month old baby, and XXXX other sons homeless. The foreclosure sale has been recently posted several times in the XXXX. 

XXXX XXXX XXXX is a law firm notorious for assisting reverse mortgage lenders with illegal dual tracking, which was practiced throughout this process in dealing with my family. In our efforts to satisfy the loan, Champion Mortgage has disallowed us our legal right to six months in which to satisfy the loan with XXXX additional 90-day extensions if needed. To receive those extensions, the family would need to show that it 's actively arranging financing, which we have shown numerous times. We 've had a ratified contract on the property since XX/XX/XXXX. The information shared with you represents a national problem with reverse mortgage lenders, and their unfair, unethical, immoral and illegal practices. These practices take advantage of the family at a vulnerable time, placing them at risk for eviction and homelessness. Dealing with these unethically companies adversely affects the well-being and health of the heirs of deceased homeowners. These practices continue to break the public trust regarding banks, reverse mortgage lenders and their attorneys. 

Additionally, my daughter who had been living with my parents at the time of their deaths and still resides in the home is the buyer. Her lender, XXXX XXXX has caused the delays which is well-known to Champion Mortgage. XXXX XXXX was contacted and began their loan application process XX/XX/XXXX. Over the past eight months with XXXX, we 've had to suffer through XXXX different loan processors while they continually ask for extensions of time in which to process the loan application. Yesterday, XX/XX/XXXX the family, our realtors and title company were all XXXX prepared and hoped to close/settle as demanded by Champion. However, XXXX did not communicate with us the day before nor the entire day of XX/XX/XXXX except to say in the morning via email that they were not ready and then in the evening after banks had closed. In the evening, XXXX 's underwriter called my daughter and suggested that they might be ready by XX/XX/XXXX which they know is after XX/XX/XXXX date of the scheduled foreclosure and sale of our property. They then sent an email requesting additional information -- a letter from her tenant/brother explaining why he paid his rent with a cashier 's check and does not have a regular checking account! 

As the personal representative over the estate, I have been in constant contact with all involved throughout this process and immediately facilitated every requested submission of information to Champion Mortgage/Nationstar and XXXX XXXX. I 've also recently paid the property taxes. As a professional realtor and retired HUD professional, my realtor has remained in constant contact with Champion Mortgage, sometimes holding on the phone for over 30 minutes in her efforts to obtain and/or provide information. My daughter has immediately provided every requested document, many times twice. Her realtor has provided every requested document and remained in constant contact. The title company began it 's process early on to avoid any possible glitches. Because our contract was ratified XX/XX/XXXX, we are exempt from the new TRID law app

Company response to consumer: Closed with explanation