Consumer complaint received 2022-05-14
Company: National Credit Systems,Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I completed my obligations and arrangements made with an apartment community ( Side Note : this community was poorly managed, run down on the inside with mold, roaches, water leaks, along with several other safety concerns and issues. They would say they came in and fixed issues while I was working during the day but the leaks, mold, and several other issues were still there when I would return. This was not a livable habitat nor legal, but I still stayed and paid my rent for fear of retaliation. I was in constant contact with the office, as well as having to physically go into the office to pay rent every month. They did not accept credit card payments in office, online payments of any kind, have a drop box, etc. The office was open at random times, never during their posted hours, and they would constantly charge me additional 'late fees ' due to no one being in the office to accept my rent on the first of the month ). They knew the day I was moving, we discussed it, and it was about 1-2 weeks earlier than the lease officially ended. They we're fine with it and changed my listed move out date with no problems. This was NOT a lease termination or eviction, and I was told there would be no 'termination fees ' associated with moving out.

Months later, I check my credit and see a collection account that was sold to an attorney/collection company. This collection included trumped up, fake charges like 'lease termination ', 'damages ', and other unethical charges. They had ALSO kept my move-in deposit without communicating with me after the move, nor at the time we discussed it. This deposit was 1 full months rent plus the utilities they include in rent ( {$930.00} ).

I NEVER received any notice of collections until I noticed it, and disputed this fraudulent debt. After I disputed, an attorney/collector sent me some papers from them and the former apartment community. These papers are just copies that have these fraudulent charges added to them. That is the only response I get, are these copies that were randomly created after I moved out. Although anyone can create paper work, edit a pdf by adding extra content to the paragraph body, or signature, which is extremely troubling ; I contacted the collection agency, I wrote them a letter, and I left them a message. I stated how ridiculous and troubling this collection was to me, and that I was even willing to pay the remainder of the month I moved out ( I offered {$400.00} for about 15 days ) to make this go away. I have not heard back via email, letter or message, and now I just need this removed and fixed please. This has to be taken care of ASAP, because I have to find a place to live for me and my children. My current lease is expiring next month and the home is being sold. 
XXXX and XXXX have since removed the debt from my report I believe, but XXXX ( there document upload service NEVER works on the APP, and they will not let me dispute again ) has not, and refuses to actually listen to what's happening and remove this. It is hindering me from being able to shelter my children, and rent a home or apartment for us to live in. I have no one else to help me, and this feels like a gross injustice. 
Please assist.

Company response to consumer: Closed with explanation