Consumer complaint received 2017-08-06
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I had made arrangements with my suppose to be my contact person at Rushmore loan management services with   XXXX   XXXX   at   XXXX   the 3rd contact person, and the only one i had a problem with. This all started when i knew i might have a problem and i called in to tell her, but she was not there so i spoke to another person who told me what to do. Since i do not get monies until the  XXXX  wed of the mothe, i was to send my payment in the day after with the late payment, which i had been doing. Before this contact person when my loan was taken over by Rushmore, i made all my arrangements with the first person who had the patienct to go over the whole year to see what dates were the second Wed, then told me it should not be a problem as long as i sent the late payment with the payment. This worked ok because i always sent it by   XXXX   XXXX  , which got it to Rushmore asap. I tried telling this to   XXXX   XXXX  , but she did not want to hear it. So I did this same routine in   XXXX   and  XXXX , only to have her hold my payment and would not post my payment for 2 weeks, which made it looked like i did not send my payment. I did not know this until i receive a letter from   XXXX   XXXX  , So i called my contact person to see what was going on, and she said   XXXX   XXXX   took 4 days, and i knew then she was lyeing, i pay all my bills thru   XXXX   XXXX   and it gets there in minutes not days as she said. She was so rude, that i told her i did not want to deal with her anymore and i wanted to speak to an excutive person even a supervisor. She told me there was none. Then she kept calling me and over and over again i told her this and i refused to even talk to her. But i kept trying to find a supersior, but could not get anyone to give me that information. So anther women named   XXXX   XXXX   from  XXXX  so by me not knowing who this was i called her back and left message on 3 diffrent calls, and she did not call back, i guess after i tolk her what the problem was and that i would talk to her, but she also would not call back.After all this   XXXX   XXXX   kept calling me some time up to 4 times a day. If they have a good IT person they can find those tapeing our conversations and also my messages because i do know if you think you have deleated them a Good, Good IT person can retrive them, I finally called  XXXX  and spoke to   XXXX   XXXX   who put me thru to a supervisor name   XXXX   XXXX   and left him a message about what was going on and he has never returned my call. After all this game playing i called   XXXX   and  XXXX  attorneys  XXXX  who gave me this site to summitt an complaint. The antorney i an talking with name is   XXXX   XXXX    XXXX . I told him this might cause me to lose my home, but maybe it can help others having the same problem. This   XXXX   XXXX   knew just how to make it look as if that payment was not paid. when you hold a payment until you want to make like it was never sent, what other reason would you do it. I ask her why and her answer was it took 4 days to get there, and i said that 's funney it was always posted by the time i got back home She did this on purpose and this started a downward problem, because she knew i would not deal with her.. This is not a game, this is someones life and to engaged others in your game should be addressed. I told her over and over and over that i did not trust her to do the right thing and i wanted to speak to an excutive, not her. She just laugh. It took me a long time to finf out what to do, because Rushmore needs to be sued to have a plan that consumer like me can not get thru to someone over them I am so glad that this law firm has handle Bank/ Lender Misconduct . I think that thease contact people think they have all the power over people who already is trying to take care of ther problems. I do not want to do a bank rupsey, but if so i will, all i wanted to do was try to get back to my payments and one time half payment should not have ended like this especially since i called first about my emergency.
Thank you very much

Company response to consumer: Closed with explanation