Consumer complaint received 2021-03-29
Company: Bread Financial Holdings, Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This complaint is against Commenity Bank - and then their reporting on my Consumer Report - and with respect to FCRA/FDCPA. 

Complaints have been filed and with each CRA, for the incomplete - and then inaccurate reporting done to tradelines on my report. 

As per FCRA - they must be complete - and then accurate. My stance is from an tech/integration/reporting point of view - you, collect, store, manage then then send ( integration/file ) to a CRA - and, there are innate problems. 

Imaging if - your kid came home with a report card, and - there is no name, then there is no scare, the semester is never identified - is it real? 

Understanding this - key attributes that anchor an account on a consumer report in a CRA - expect fields ( not text ) to reside on the tradeline for accurate reporting and, better - score calculations. 

The best tech teams in the world would NEVER use a free form comment/text field in an algorithm. 

Your reporting on mine - and as listed isn't complete and/accurate. 


XXXX. All Accounts in Question ( attached ) have a " ( CLOSED ) '' in their description XXXX. Account Numbers - are wiped out, blank - NULL XXXX. Available Credit - is displayed, populated - when - a closed account and regardless of the reason - is like - impossible XXXX. Debt to credit Ratio - applies to open accounts - i.e, how much of the credit extended are you using XXXX. Payment/Balance/Rating History is wiped out - blank - NULL XXXX. When Pay/BAL/Rat history is blank - there is no was to see the natural progression of the account ( s ) and then where of when a DOFD and its amount occurred XXXX. Once Closed - there are no terms XXXX. Date of Last Activity - blank, impossible to tell when there was a payment or amount increase XXXX. DOFD/FACRA Date - your DATA anchors to this tradeline are NULL XXXX. DATE CLOSED - where is this value? ( nowhere in the PAY HISTORY as a CLS ), nor populated in this field. Is the account still open? 
XXXX. Creditor Classification - is set to UNKNOWN, I am sure your organization know what they are The Tradelines you are reporting, and this complaint is across ALL CRA 's - are INCOMPLETE and then INNACURATE, and based on METRO2 Standards of integration and reporting. 

As a DATA FURNISHER - please fix the issues as so noted, or DELETE them. 


XXXX. XXXX ( CLOSED ) XXXX. XXXX XXXX ( CLOSED XXXX XXXX. XXXX ( CLOSED ) XXXX. XXXX ( CLOSED ) XXXX. XXXX XXXX XXXX XXXX ( CLOSED ) Attachments are provided for your convenience, and from XXXX. 

While they are not all - all of your tradelines look exactly, the same. 

This issue ( as you program to METRO2 industry standards, and then as mandated from each CRA XXXX is tied specifically to the consumer right for TRUE ACCURATE and COMPLETE reporting as per FCRA/FDCPA. 

Please fix your tradelines - or delete them all, and from each CRA.

Company response to consumer: Closed with explanation