Consumer complaint received 2018-10-24
Company: ProCollect, Inc.
State: CT
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I moved into XXXX XXXX XXXX XX/XX/2017. I indicated on my application that I had a dog, and I also indicated what type of dog I had. My application was approved to move in. About 3 days later I received a call from the leasing office stating that they made a mistake with my application and the accidentally overlooked the dog. They explained that while pets were accepted my dog was too big and they have breed restrictions. I was asked to send in a copy of my dogs vaccine records, and proof of town registration. I did as requested. A few days later, I was contacted again by the leasing company and they told me if I dont get rid of the dog theyre going to evict me. I explained to them that the pet and her breed was listed on the original application, they approved everything, I shouldnt be subject to an eviction notice because of this. around XX/XX/2017 I received a notice to quit, shortly after on XX/XX/2017 I received an Eviction notice for unpaid rent. I went into housing court and filed a response to the eviction. I explained that I have always paid my property rent, and the unpaid rent they are attempting to take me to court for are unpaid PET RENT and a security deposit for the dog. The case went through mediation, the lawyer representing my apartment was present. I presented all of my rent receipts since occupying the premises. We attempted to come to an agreement, I asked for a lease for my dog before paying them the pet fees that I was recently made aware of. The leasing company refused to give me a pet lease. No agreement was made at the mediation process on or about XX/XX/2017. After returning to my residence the leasing company called the police and told them that my dog was violent and people felt threatened for their safety. The police officer explained to me that the leasing company was requesting for my dog to be removed from the premises. The police officer took a look at my dog, and his behavior, and he said he doesnt see a reason to remove the dog. The dog had a good temperament and is not causing a problem. After that incident I no longer felt comfortable in my apartment. I vacated the property on the weekend of XX/XX/2017. The keys were returned to XXXX in the leasing office. The apartment was left the same way that I received it. No damages were done to the property, and it was clean spotless when I moved out. I went back to court on XX/XX/17 to finish up the eviction process. The lawyer for the leasing company did not show up. The judge advised me that the case had been withdrawn without costs to any party. No judgement was ever placed against me. I was never evicted. My rent was always paid. Months later I check my credit report and a collection agency PROCOLLECT is charging me over {$3500.00} in falsified fees from the same apartment company. This is not my debt. I never received any notice of this item being placed on my credit report. I do not owe Procollect or XXXX any money. This case has been involved in litigation. The credit bureau XXXX has already removed this false debt from my credit report. PROCOLLECT needs to stop falsely reporting inaccurate information to XXXX  and XXXX. Take a look at the court documents that will be attached to this complaint, I do not owe any money. Procollect is ruining my credit score and degrading my character. I want this false information deleted from my credit report immediately!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation