Consumer complaint received 2016-07-01
Company: Seterus, Inc.
State: CT
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
In summary : I had a mortgage with CitiMortgage and ran into financial issues. They refused to accept anything other than full payment. Hired an attorney and still could not get any kind of timely resolution - even after a judge 's order for Citi to provide final cost ( somewhere around $ XXXX ). By the time XXXX 's attorneys contacted my attorneys, the price rose to over $ XXXX. Bankruptcy was filed, agreed to pay {$30000.00} in attorney fees, interest, back payment and penalties to XXXX. XXXX disputed bankruptcy amount post-petition and said I owed an additional {$56000.00}. Around this time frame I am not dismissing the fact my homeowners insurance was dropped and was without insurance, but they artificially over-inflated the charges, along with others ( There was a Class Action Law Suit against them for forcibly charging excessive premiums on Hazard Insurance in XXXX ). 
They never credited me any payments I made during said post-bankruptcy dates of XXXX XXXX and XXXX XXXX. ( As a point of reference, monthly payments were supposed to be {$1400.00}. They charged anywhere from {$2200.00} to {$2800.00} per month ). 
Once I was signed off from bankruptcy court, XXXX sold my mortgage to Seterus in XXXX XXXX and I did a modification around XXXX XXXX with Seterus. The modification amount increased significantly and I requested all documentation from conception of loans to current from XXXX as well as Seterus for accountability and justification of additional monies. In one of the replies, Seterus ' response, in part was " ... on XXXX XXXX, XXXX XXXX transferred the loan to Seterus with an unpaid balance of {$200000.00}. At the time the loan was contractually delinquent for the XXXX XXXX, XXXX installment and all subsequent contractual installments, plus fees and charges based on the information received from XXXX ''. This totaled an additional {$42000.00} added to the loan as " interest and fees ''. 
Seterus finally finished modification paperwork in XXXX XXXX, and while I was reconciling my records and bank statements against their information finally provided to me, they threatened if I did not sign the mod documents as is, within 30 days, my payments would double and/or foreclosure process would begin. I was forced to sign those documents around XXXX XXXX, but had to use XXXX XXXX paperwork as an adjustable mortgage bringing the loan amount to {$240000.00}. My loan went from a fixed to an adjustable and they added an additional year ( 31 years ). 
In XXXX XXXX, I received an " escrow breakdown '' from Seterus stating I was in arrears of an additional {$28000.00} with XX/XX/XXXX payment to reflecting this increase. 
I have detailed information dating back 7 years of all the interactions, conversations, and bad behavior I have had to endure through all of this. I will not deny I owe missed payments and/or reasonable monthly late fees - but it does n't account for complete discredit of months of payments made. 
Just using the XXXX XXXX to XXXX XXXX dates, here are the facts : {$34000.00} was owed for mortgage payments at {$1400.00} per month. {$32000.00} was paid by me. A suspense credit of {$3900.00} was given. Leaving a credit to me of {$2900.00} for this timeframe. 
Even if you used the inflated mortgage prices in that same timeframe, then : {$60000.00} was owed for mortgage payments varying from {$2200.00} to {$2800.00} per month. {$32000.00} was paid by me. A suspense credit of {$3900.00} was given. Leaving a deficit of {$23000.00}. 
According to my bank Statements and ( XXXX Statements ) Seterus ' figures do n't match.

Company response to consumer: Closed with explanation