Consumer complaint received 2017-12-06
Company: Freedom Mortgage Company
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I was issued a verbal approval which I had questioned the approval and was advised the approval was real, the underwriters only verified my monetary statements which I knew I had understated incomes. 
I had clearly stated my wife 's income as well as mine, in fact had understated my wife 's. After denial she claimed never stated XXXX, again recorded by mortgage comp. 
Originator claimed had a manager reviewing information and after waiting she stated it was approved! I spoke with 3 levels of her superiors, non were ever consulted, again, recorded. 
In the original interview I told originator I had NO SAVINGS for reserves. She said none were needed because this program all fees could be rolled into mortgage.She later used reserves as a reason for denial, again this is all on the recording! 
It is clear that to have gotten approval she had to have falsified the application. 
She had asked of my wife 's part time job, I explained she had been looking to return to a full time job but had n't been able to find one sine her previous employer closed their XXXX. I was very clear she had only worked at this XXXX for only one year, to have gotten approval she must have falsified application, this program required 2 years if part time employment. 
I was told I had an approval and when I questioned was reassured I had an approval. I asked if it was firm enough that I could start contacting my creditors and was assured yes. I was approved. we even discussed which items specifically were to be included since the total debt would have exceeded the LTV allowed. I was also promised a 30 day close and she tried to  determine when to do it. 
While waiting I did take what moneys I had and paid heavily on my loans that were not included. I called the others and advised of pending pay offs. When she called with confirmation of the agreed values and was finalizing paperwork to email and fax, I stated thank XXXX this is working out because of my pending XXXX and this will all be completed prior, she put me on hold and after a few minutes came back and said approval had been rescinded. I thought she meant the last loan amount so of course I said go back to last highest amount.She said no as of now ALL are denied, She stated it was because f my wife 's time of part time employment and my lack of reserves. I had stated earlier in this letter all that information was in the starting areas of the application. I complained to superiors and even legal dept, they stated they listened to 4.5 hours of recordings and verified my statements but was unwilling to A ) Honor loan, B ) pay the losses they caused me. They stated they have reprimanded the originator and put her into further training. 
I reported her to Pa dept of Banking and she stated unwilling to rectify but when questioned was unwilling to dispute the accusations. 
I had stated she claims to have listened to all 4.5 hours of communications however misstated names involved, she was unaware I had all the names. Please ask that XXXX XXXX NOT be involved .This has caused me to be in such a dire financial situation that I am forced to consider Bankruptcy. The phone rings off the hook from creditors, I am so depressed and tired of giving excuses I find myself ignoring calls. Please help me the damages she has caused me besides forcing me to destroy a credit rating I had fought so hard to build. the XXXX that escalates almost hourly. I need help! the amount I had promised were {$31000.00}. The verbal contract they agreed to IS on these recording they have refused too give as well as the applications they had agreed to supply and then changed their mind. 
I called the head of the legal department ( XXXX XXXX ) He referred me to XXXX XXXX who reviewed a transcript of the recordings stated that the recordings do not show an approval. The only way that could be not there is if the documents had been omitted! 

I am seeking the amount that would have been in my refinancing ( more than fair considering the damage they did to my credit rating and the distress of they caused from collection calls from XXXX XXXX to XXXX XXXX, no less than 20 a day. 
If refusal to a reasonable cash settlement I want a copy of the phone recordings to prove what happened, I also want a copy of the transcripts to prove they were altered. I also want a copy of ALL applications that were completed with my approvals and a copy of the loan documents XXXX was getting ready to fax. 
Involved parties in communications : Originator : XXXX XXXX XXXX Supervisors XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX Customer service rep that told me she was legal department XXXX XXXX ( I ask she not be involved as I suspect she was responsible to transcript doctoring ) Legal department head XXXX XXXX and he refered to XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation