Consumer complaint received 2018-04-06
Company: TOYOTA MOTOR CREDIT CORPORATION
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX, I purchased a new XXXX XXXX XXXX, XXXX XXXX, for {$28000.00}. My name is XXXX XXXX XXXX my account number is XXXX. I purchased it in XXXX, WA. The above account number is Financed through Toyota Financial Services. I was informed that my first payment would be until XX/XX/XXXX. To my surprise I received a bill dated XX/XX/XXXX informing me of my payment due date of XX/XX/XXXX and that it would be considered late if paid after XX/XX/XXXX. I was impressed and pleased that I was being financed through a company that had it together. I quickly went online and registered my account. I scheduled my payment and it posted to the account on XX/XX/XXXX. I then came back to my online account on XX/XX/XXXX and set up automatic payments through the link in the email they sent me XX/XX/XXXX confirming my payment. I added my XXXX XXXX union account and set up payments to happen on the XXXX of every month. I then received an email saying " XXXX, XXXX. You did it! Your TFS account is running on all cylinders ''. Then bellow that it stated " You've done it! Your TFS account is fully optimized with online payments and paperless monthly billing. What else can we say except thanks for going places with us! ". At this point I was assured that everything was done and set up. At the time I was headed out of WA to XXXX, FL. For a training and work event, I left XX/XX/XXXX and didn't return until XX/XX/XXXX. That was enough time and information overload for me to move on from worry of my payment or concern that something would go wrong. I did not know or was communicated anything until I called and set up an appointment to have my car serviced on XX/XX/XXXX. They advised me on my late payment. I then went to my bank and requested a search for my payments to TFS. They only came back with the one that was processed on XX/XX/XXXX. I was in the process of switching banks around and my finances were all over the place. I could not understand how I was kicked off of auto pay. I thought maybe there was an issue with my Credit union so I made a payment from my XXXX XXXX XXXX account on XX/XX/XXXX for {$850.00} to cover XXXX and XXXX. I contacted TFS that same day and explained the situation and they said that I would be fine. They did not advise me of any issue to the action they took on my credit report at all. I was at peace thinking it was all taken care of. To my surprise I received an alert from XXXX today XX/XX/XXXX stating TFS had updated my status of 30 days late as of XX/XX/XXXX. I could not believe that I was not informed when I called them and that they reported me 30 days late. I contacted them and they said there was no record of my call and that it was valid with no way to remove it. They did not provide me any options or explain how my auto pay was deactivate and why I did not get a notification that it was stopped. After some research I noticed that auto pay issues with dropping the enrollment are common with TFS. I tried them again just in case I did not explain the situation and requested Toyota Financial Services that the " late payment '' for reported XX/XX/XXXX be removed as a courtesy. I was informed that I had disputed the late payment & that the results were a correct reporting for the late payment. I did not state I was disputing the late payment on my credit report, but I was asking for a courtesy removal for the late payment due to the auto pay error in their system. My credit report now shows I have disputed the late payment with XXXX because it is an issue. When talking to Toyota Financial Services I am told they are unable to have me communicate with the credit reporting team & that I will have to send a letter instead. It is my understanding that, according to the Fair Credit Reporting Act ( FCRA ), as the information furnisher, they are required to notify me of the insertion of negative listings. I am in complete frustration that this is happening when I am in the process of buying a business and they are causing extreme damage to the possibility of it happening due to their error. Please help! 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation