Consumer complaint received 2021-09-20
Company: KEYCORP
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Hello I am XXXX WA XXXX XXXXXXXX this complaint involves the headquarters. On here I have a chance to share more detail of my full story. How dare your XXXX bank close my account by prejudgment because I am XXXX and yet steal my money which I could of gave to a charity. 

First off can I prove all my statements yes I can all of it. 
I went into the XXXX XXXX XXXX XXXX to open an account as a brand new member. I knew it was strange when I was asked what's my back up income is. 

It was as if I can not afford to pay for something if my account goes over drawn even though I already told her I work for XXXX, by the way this is my bankers name XXXX XXXX. 

If anyone reviews the camera at the location I would of thought the banker was XXXX. Seriously because I had all custom designer clothes on worth thousands of dollars with my name on it that cost way more than their clothes and cars they had. Even my shirt was one of kind I kept getting complements on it. My money that I gave your bank was stolen and my account was closed illegally because of something you guys read online " XXXX   XXXX XXXX '' My attorney is in the process of filing a lawsuit against your company. I want to know why you closed account? Before your your bank is going to get exposed to all news outlets around the world when I do interviews about the XXXX that I have received. 

I know on XX/XX/20 when I attempted to sign in with my bank account information on the app it told me " Your online Banking account is restricted To verify your identity and gain access, please call us at XXXX '' which ended up being a huge waste of time. the good news is that my phone was on speaker phone so I got witnesses in my house and everyone that was on my XXXX XXXX  video chat session. They heard how customer service mistreated me and how customer service team violated my rights as a person with a XXXX and wanted me to go to into a branch and infect all theirs workers.. 

I told them I can not at the moment I have Covid symptoms and I am also a person with a XXXX. After an hour they finally found someone to tell me my account was closed. 
The whole messed up part about it the XXXX people I talked to kept telling me to going inside your bank to find out why my account was closed even though they knew I had Covid symptoms. They wanted me to go in side the bank to infect all of those workers. 
They wanted me to go break all laws and I told them I am not going to go put those workers life at risk. 

They gave me the number to the local XXXX XXXX branch that said " XXXX  XXXX XXXX is what is being reported by the the consumer people '' Key Bank signed me up for in account at their branch and said I was all good and when I leave conspire to find away to remove me because of something XXXX XXXXXXXX XXXX told them they prejudged a book by the cover which makes it worse they did this to a person that has multiple XXXX. 

XXXX XXXX XXXXXXXX? XXXX " XXXX XXXX Unfair practices of places of public resort, accommodation, assemblage, amusementTrained dog guides and service animals. 
It shall be an unfair practice for any person or the person 's agent or employee to commit an act which directly or indirectly results in any distinction, restriction, or XXXX or the requiring of any person to pay a larger sum than the uniform rates charged other persons, or the refusing or withholding from any person the admission, patronage, custom, presence, frequenting, dwelling, staying, or lodging in any place of public resort, accommodation, assemblage, or amusement, except for conditions and limitations established by law and applicable to all persons, regardless of race, creed, XXXX, national origin, citizenship or immigration status, XXXX orientation, XXXX, XXXX XXXX veteran or military status, status as a mother breastfeeding her child, the presence of any sensory, mental, or physical XXXX, or the use of a trained dog guide or service animal by a person with a XXXX : PROVIDED, That this section shall not be construed to require structural changes, modifications, or additions to make any place accessible to a person with a XXXX except as otherwise required by law : PROVIDED, That behavior or actions constituting a risk to property or other persons can be grounds for refusal and shall not constitute an unfair practice. ''

Company response to consumer: Closed with explanation