Consumer complaint received 2020-07-14
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Charged fees or interest you didn't expect

Complaint:
As detailed in a previous CFPB complaint ( XXXX ), on XX/XX/XXXX I ordered a treadmill from XXXX, Order Number : XXXX, for {$3700.00}. 

The terms of purchase through NordicTrack 's financing partner, TD Retail Card Services, were " 0 % APR for 12 Months with Equal Payments. '' I proceeded to set up these automatic payments on XX/XX/XXXX, however : Despite ( 1 ) setting up 12 monthly payments on TD 's own payment portal, https : XXXX, and ( 2 ) receiving verification of the payment account ( Chase Checking Acct ending in XXXX ), and ( 3 ) that account having more than adequate funds to service the debt, TD 's system failed to draw the amount from the payment account, and instead started allocating NSF charges and rapacious interest. 

I was in fact confused by the entire process since I had also entered my XXXX card information on XXXX during the purchase process, about which an email was written by me to my assistant on XX/XX/XXXX. **She was subsequently assured by TD that everything was set up correctly. ** Due to COVID and the related business closures via Executive Order, I have been away from my office in XXXX XXXX XXXX until just a few days ago, when I became aware via mail that accumulated over the past three months, that TD has not been properly processing the payments -- which I not only set up correctly but there own online system validated upon my doing so. After calling TD to straighten this out today, Previously, TD was trying to collect nearly {$4000.00} from me despite claiming the principal is {$2800.00}, which resulted in CFPB complaint XXXX. 

That complaint was met with return correspondence from TD Bank on XX/XX/XXXX claiming that, **despite having paid the balance referenced above in full ( {$2800.00} ) on XX/XX/XXXX, ** proof of which is attached, that as of XX/XX/XXXX I still somehow owe {$910.00}. 

Further, in the same XX/XX/XXXX correspondence, in which TD asserts " an automatic monthly payment was successfully established on XX/XX/XXXX '' -- and despite providing ample evidence that this account was initially used to disburse a payment AND that the same account remained well-funded, TD not only references a faulty account number ( XXXX ), containing an extra digit -- but claims that the payments were rejected. 

This claim of the payments being rejected is completely contradicted by ( 1 ) previous proof of adequate balances in the payment account ; and ( 2 ) their claim of a " successful automatic monthly payment being established '' -- a fact that my records reflect as well, corroborated by the XX/XX/XXXX correspondence between my assistant and TD. 

There is nothing owed at this point. TD 's practices are not only illegal but morally unconscionable. I am fortunate to have adequate resources to litigate the matter if this means of remediation is ineffective, but feel awful for those customers of TD who can not afford to defend themselves from these abominable practices.

Company response to consumer: Closed with explanation