Consumer complaint received 2021-10-10
Company: PNC Bank N.A.
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
PNC Bank Executive Client Services : Date :. Tuesday, XX/XX/XXXX PNC Bank Fraud Claims Investigation : XXXX XXXX Follow-Up Call To E-Mail : XXXX From Date : XXXX ( ESDT ), Thursday, XX/XX/XXXX My Follow-Up Voicemail Call : XXXX ( ESDT ), Tuesday, XX/XX/XXXX Voicemail ext. 2-Marked Important Requested Follow-Up Call XXXX XXXX, PNC Executive Client Services Tel. # : ( XXXX ) XXXX Monday, XX/XX/XXXX PNC Bank Fraud Claims Investigation launched . 
Call Summary : XXXX XXXX promised to call me back after speaking with PNC Fraud Department about my XX/XX/XXXX I filed PNC Fraud claims at night in the evening. 
During this conversation after politely introducing myself and explaining what happened, I simply asked her : ( 1. ) What is the current status of my PNC Fraud Claims? 
( 2. ) What are my options as far as having my claims actually investigated? 
( 3. ) Why werent my PNC Bank Fraud Claims initially investigated? 
( 4. ) I explained to XXXX XXXX the gust of my claims regarding both the XXXX Bus Ticket fraud claim from Friday, XX/XX/XXXX and that also, the fraud claims for all of the unaccounted for online PNC Bank fraudulent debit card transactions are definitely the exact result of my old friend and now long-time stalker XXXX XXXX XXXX , who it appears defrauded me mostly throughout the month of XX/XX/XXXX on or near my birthday because unfortunately shes the only close friend that Ive had over the years who has realized that Ive definitely had a birthday in the month of XX/XX/XXXX, due to the fact that Ive had to give her workplace College Admissions Office and Continuing Education Office all of this information ever since Fall XXXX semester on Tuesday, XX/XX/XXXX. XXXX XXXX XXXX is the Public Information Officer and my former Disability Support Services Counselor at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX I waited very patiently every day up until the end of the current business week on the last business day of Friday, XX/XX/XXXX, but I never received a follow-up call e-mail, unfortunately. I also havent received the XX/XX/XXXX PNC Bank bank statements that XXXX promised me and assured me that she would send me in the postal mail. 
XXXX XXXX was quick to basically shoot down my request so fast in terms of how quickly she denied my request that she simply denied my request so altogether when I requested that she e-mail me my XX/XX/XXXX bank statement. Furthermore, when I also expressed to her that having her send me my XX/XX/XXXX PNC Bank statement via e-mail was the faster and virtually more convenient method of sending me my XX/XX/XXXX bank statement, she was even quicker and more confidently with impressionable back-bone reiterated to me that that she definitely couldnt extend me the courtesy of giving me the PNC Bank XX/XX/XXXX bank statement. XXXX XXXX with a condescending tone of voice, continued to rudely talk over me for the remainder of the duration of the phone call with her both cold and highly dismissive attitude for no apparent reason, inspire of the fact that I was very polite and highly, no wait far too considerate in my tone of voice when speaking to her over the phone. 
I dont appreciate this type of treatment at all from PNC Bank XXXX 
Furthermore, I dont agree that XXXX as she claims in her e-mail addressed to me at date : XXXX ( ESDT ), Tuesday, XX/XX/XXXX. 
Also, in the e-mail XXXX XXXX negligently and dishonestly lied about calling me before in the Thursday, XX/XX/XXXX. I never received any phone calls at all from XXXX XXXX before. 
Furthermore, I was heartbroken at the fact that XXXX XXXX didnt follow-up with me afterwards, like she deceptively promised me she would, to make matters worse, I definitely, naively anticipated that she would follow-up with me for nothing because I negligently didnt receive a single phone call or e-mail from XXXX XXXX. Overall, unfortunately, there was no further XXXX XXXX all afterwards since last Tuesday, XX/XX/XXXX. 
This very strange, cold and its definitely very negligent, the irresponsible inability of XXXX XXXX, PNC Executive Client Services to follow-up with me afterwards. 
I dont feel like PNC took our business client relationship seriously at all and thats ridiculously horrendous, especially, considering the fact that I was a customer with PNC Bank for about 2 years ever since about XX/XX/XXXX. This is definitely terrible because its typically standard procedure for most banks to value long term customers and I was a PNC Bank client for about 2 whole years. 

This is far too much negligence, in my opinion because its literally 7 months later and PNC Bank is still not giving me a sufficiently satisfactory answer to adequately explain to me the original source of all of these fraudulent online debit card transactions, which occurred on my PNC Bank account during the month of XX/XX/XXXX.

Company response to consumer: Closed with explanation