Consumer complaint received 2022-12-11
Company: Incomm Holdings Inc.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Unexpected or other fees

Complaint:
In XXXX my child was given XXXX vanilla gift cards for her birthday. When we tried to use, one was already 'used up ' across XXXX  on various internet services. We contacted Vanilla ( Incomm ) for assistance and was told to file a complaint/refund request. We did so. We did not hear back and inquired each month for five months ( no answer ). When we finally received a photocopied form letter, it stated Incomm/Vanilla disclaim all responsibility to replace/refund b/c the card was used " in person '' in XXXX. My child has never been to XXXX ... this was a fraudulent excuse to cheat my child out of {$50.00}. If it is happening to us... there are many more that are ripped off and struggling to get proper credit in the same way : IF YOU XXXX keywords " Vanilla GIFT CARD FRAUD '' or INCOMM FRAUD you will be overwhelmed with reports and similar stories affecting consumers. 

XXXX XXXX XXXX XXXXXXXX XXXX Facing Class Action Lawsuit Over Alleged Gift Card Fraud A proposed class action alleges XXXX XXXX has failed to ensure that its gift cards are reasonably protected against tampering by third parties. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : XXXX XXXX gift cards empty, customers told nothing can be done Gift cards are always the popular go-to holiday present. Now that people are trying to use them some are saying their cards are worthless and the company that issues them won't help. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( My Experience ) What are some of the problems with the Vanilla Visa gift card? I share my experience and review of this prepaid card, along with how it compares to other cards I've tried. I also cover some common scams that target these gift cards. 
XXXX XXXX XXXX XXXX How scammers deplete XXXX gift cards before you can use them XXXX gift cards can be a popular gift for special occasions such as birthdays, graduation, or holidays, but a man in XXXX says XXXX used the cards he bought before his family could. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Answer ( 1 of 4 ) : Bought a {$180.00} gift card ( vanilla visa ) for my Daughter 's XXXX b-day she went to go on the site www check your vanilla gift card balance.theres a couple of the same sites she picked the 2nd site when she put in the card # s it said she entered the wrong # s so she put it in aga... 
XXXX XXXX XXXX XXXX Gift card balance drained before used, how hackers do it If the holidays treated you well then you might find yourself lucky enough to still have gift cards to use, but you might want to check the balance before going to shop. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Visa Ripped Off My Teenage Son. My son was given a {$25.00} Vanilla Visa for his birthday. When I tried to help him use it, we opened the package and immediately saw the third set of four numbers had been entirely scratched off of the card despite the fact there were no signs of tampering on the packaging. 
XXXX XXXX XXXX  XXXX Some brand new gift cards wiped out of money before theyre used, XXXX XXXX  warns XXXX XXXX learned hackers could be to blame. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I bought a vanilla gift card for XXXX and XXXX hours after buying it, when I went to use it I no longer had a dollar balance, that has happened to me several times, I recommend that you do not buy with them, you buy it and since the active one uses the money and they say it was cloned, the situation of this company is very strange, they have to investigate it XXXX

Company response to consumer: Closed with explanation