Consumer complaint received 2017-09-24
Company: Midwest Recovery Systems
State: MO
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
On Friday, XXXX XXXX, XXXX, I received a voicemail message from a company, Midwest Recovery Systems asking me to call back for a very important message. I called back thinking this was the company that had been calling to reach another person with the same last name. I was going to ask them to again remove my number from their database. When I called, XXXX XXXX answered and asked was I calling from xxx-xxx-xxxx, I said yes, she then, asked for XXXX XXXX, I said speaking. She said that she had an important business matter on her desk that I needed to resolve and wanted me to confirm some personal information. She first asked for my date of birth, I asked her what company she was calling from and she said that she already told me that information. I said 'I am not confirming or giving you any information until you can tell me the nature of this call '. She said that she could n't tell me anything until I confirmed information. I then told her 'that I am not giving her any information ' and was in the process of telling her not to call me again when she rattled off " I am trying to help you, I do n't have any collectors calling me, all my bills are paid. I do n't need you to tell me anything, I have all your information right here in front of me. Your DOB is xx-xx-xxxx and your social security number is xxx-xx-xxxx. At this point, she was being very belligerent and was overtalking me, I could n't get a word in. So I said do n't call me again and hung up. I was very upset and angry. I could n't understand why she was being so ignorant and aggressive. I called back and got a different representative by the name of XXXX XXXX. I said that I was calling back to get the name of a representative ( I did n't write it down initially because I did n't think I would need to. I thought it would be a simple remove my number from your database call ). I just talked to about 5 minutes ago so that I could file a consumer complaint. I said if you ca n't help me just let me know and I will find another way to make my complaint. She said quickly, that the employee was right and that by law they ca n't give any information without knowing that they are speaking with the correct person, but that she could connect me with the employee 's supervisor. XXXX XXXX came on the line and I explained to him why I was calling. He also wanted to tell me what they could do by law. My response to his statement was, 'I never gave or confirmed any information to the representative. She was being very aggressive when the call did n't go the way she wanted and blurted off to me a date of birth and a social security number. For one of your company employees to claim to not be able to answer a simple question about the true nature of the call without confirming personal and protected information, but in the same conversation give personal and protected information on someone they suspect to be the correct person is a contradicton. And I am sure is in violation of some law of credit/collection practices. ' He gave me the employees name and I informed them that I would be filing a complaint on the business for harassment.

Company response to consumer: Closed with explanation