Consumer complaint received 2017-11-29
Company: Kirkland Asset Management LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
XXXX called my mother XXXX XXXX on Wednesday, XX/XX/XXXX at approximately XXXX on her cell phone while she was at work looking for myself XXXX XXXX. My mother XXXX called me at XXXX on Wednesday, XX/XX/XXXX letting me know she spoke with XXXX . She then told me I need to call XXXX immediately and then gave me information on the amount of alleged debt which she stated stated is {$1400.00} and said that the debt was regarding a bad check to XXXX XXXX two years ago and that if I dont pay it, there would be consequences like negative marks on my credit and liens on property.She then texted me the phone number to XXXX to call him immediately. 

I then immediately contacted XXXX at XXXX XXXX and he answered immediately. I then asked why did he call a family member and give out my personal information. He said he thought he was speaking with me. I then asked why he did not verify that it was myself before he proceeded to give out confidential information. He then went on to say that he read the last 4 digits of my SSN and my mom said she knew the SSN, but he he didnt ask if it was XXXX XXXX he was speaking with. He then began to give her the information about the debt ( amount owed, date loan was taken out, reason for debt collection and who the debtor was ) and she then told him it was not myself but that she is my mother. He claims he then stopped giving her information and asked her to have me call him. But by then, she was aware of every detail of the account.XXXX does not dispute that he spoke to my mother and that they discussed terms of the alleged debt. I take issue with my personal information being discussed with family members without my permission. XXXX should have made sure he was or wasnt speaking with me before proceeding. 

I then called the number of ( XXXX ) XXXX at XXXX on the same day and a XXXX answered.  I asked him the name of the company and XXXX last name. He then began to give me a run around and didnt want to give me the information, but finally relented and said the company is called XXXX XXXX XXXX and XXXX last name is XXXX. I asked for him to spell XXXX last name and he wouldnt. He asked why I wanted the information and I said its because I need to look into the case and do research to find out what is going on. I then asked for the physical mailing address of the company and he hung up in my face. I called back immediately at XXXX and asked why he hung up. XXXX claimed it was an accident and I then proceed to ask for the address which he responded with : why do I need the address and why am I asking all of these questions. I told him I may want to speak with an attorney and I need the information since I dont have any information on the case. He then said that he could email the info with everything I need and hes not going to give me the address and have the lawyer call for the address and hung up. As of now, I have not received any email and I keep checking my junk mail to see if it went there. 

I then called my mom to get her side of things and she said that the company had called her 3 times and left a generic collection voice mail. She called the number left on the VM thinking the debt was in regards to another matter. When she called, XXXX answered and did not ask for XXXX XXXX by name, he just proceeded to give her information about a bad check written to XXXX XXXX two years ago for the amount of {$14000.00}. She then asked him how does she owe {$1400.00}. He then said it is really more that is owed. She then disputed this and told him she never had an account at XXXX XXXX. He then asked for her SSN which she gave him and thats when he realized he wasnt speaking with me. He told her to have me contact him about the matter which is time sensitive. She then asked for more information and told him that she is my mother and thats when he asked for her to have me call him because its very urgent and if I dont call, action will be taken.

Company response to consumer: Untimely response