Consumer complaint received 2020-09-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I opened up a claim with wellsfargo bank XX/XX/2020 and filed a police report because I had some transactions on my account that I was not aware of. The representative that I spoke with was so disrespectful. I expressed to her I had just done XXXX not even 24 hours and I might sound a bit dazed out because of the medication but I know for a fact the charges that are in question is not authorized by me. I knew from her attitude and the way she was talking she was insinuating that it was me. She kept asking How would someone know your pin I said you just told me that the charges werent pin authorized and my PIN number is the last 4 of my social. I am not sure where I lost the card or where it was taken from because I was staying at a recovery home with strangers. I got no follow up on the claim I called several times later that day I got to someone who said the claim didnt go in my favor. I asked them how did you do a thorough investigation in the matter of days. What evidence do you have that states that the charges were authorized this is insane I need my money and I need to see the work that was done I had a almost {$3000.00} charge on my card and your telling me you came to the conclusion that it was me because they didnt empty the account this is XXXX. I told them I need them to open back up the case and do a real investigation and dont give me that XXXX. They told me it was final and they couldnt open the case back up and I had to take it as a lost and put me on hold just to hang up on me. I desperately searched for someone who I could talk to and I talk to someone on the customer complaint line who helped me but I still didnt get a call back from anyone I still had over XXXX $ in this account. I got a letter today stating that they are shutting down my account so you didnt do an investigation and you are closing me out of my account just so you dont have to pay me back my money this is by far the worst bank I have ever banked with people stay away I am really looking to take legal actions towards them I know {$2800.00} is not that much but it a lot for me especially since I stand in the hot sun XXXX XXXX all day I work hard for my money. I wasnt treated fairly at all my money is suppose to be secure so if a Tragedy like this happen I would expect my bank to back me up and investigate properly I have text messages that I replied back No to stop the transaction its not me people stay away take your money else where its not worth the headache I will not stop until I get my money back. This is the second time Wells Fargo had wronged me years ago they shut down my account for no reason and 3 years later they sent me a letter apologizing saying it was an error and no fraud was found on my account and I can open a new account after they made my life a living XXXX because I was obviously flagged with other banks because of them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation