Consumer complaint received 2021-04-12
Company: Experian Information Solutions Inc.
State: HI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XX/XX/XXXX sent registered letter to XXXX  XXXX XXXX  regarding incorrect information on our credit report : 1. On XX/XX/XXXX, XXXX  XXXX XXXX  knowingly provided false information to credit reporting agencies, stating that we owed {$3700.00} that was past due and under collection. This information is completely false, as Bank of Hawaii forgave 40 % of our outstanding balance and closed our account prior to providing this false information. 
2. On XX/XX/XXXX, we accepted XXXX  XXXX XXXX  offer to settle our account for less than the full amount, submitting payment of {$6200.00}, 60 % of the account balance of {$10000.00}, leaving a forgiven amount of {$4100.00}, 40 %. 
3. On XX/XX/XXXX, XXXX  XXXX XXXX  acknowledged our payment of {$6200.00} and the forgiven amount of {$4100.00} in letter dated XX/XX/XXXX, by XXXX XXXX. 
4. On XX/XX/XXXX, submitted dispute to Experian, # XXXX, which was processed with the result XXXX  XXXX XXXX  removing the false {$3700.00} past due information. 
5. On XX/XX/XXXX, XXXX  XXXX XXXX  submitted another false statement in correcting the original false statement of {$3700.00} past due. XXXX  XXXX  XXXX  states under status of our XXXX  XXXX XXXX  account, " paid in settlement, {$9900.00} written off ''. This is not true and correct, the total amount of the account was {$10000.00}, we paid {$6200.00}, the true and correct amount written off is {$4100.00}. 
XXXX. On XX/XX/XXXX, we submitted dispute to Experian and submitted dispute email to XXXX XXXX  XXXX  regarding the incorrect information on our credit report, {$9900.00} written off. 
7. Experian reported under dispute # XXXX, that XXXX  XXXX XXXX  will not correct the {$9900.00} written off, as they state it is correct. 
8. We are submitting this complaint to correct false information provided by XXXX  XXXX  XXXX  on our credit report : " paid in settlement, {$9900.00} written off ''. The correct amount that was written off per XXXX  XXXX XXXX  settlement offer is, {$4100.00}. 
9. Additionally, we request an explanation from XXXX  XXXX  XXXX  as to why and how this information is being provided to credit reporting agencies that is negative and not true. XXXX  XXXX  XXXX  is a regulated bank, that daily provides accurate information to its customers and regulators, and if incorrect information should be provided, they will immediately correct and resolve. 
10. We are recovering from bankruptcy and have made every effort to make good on our past debts by requesting dismissal of our bankruptcy so to begin to pay off our accounts for less than owed. We paid all our bills and obligations on time and were never late or overdue until our lives came crashing down with family, medical and loss of employment. Out of 12 creditors, only XXXX XXXX XXXX  has undertaken this negative attack on our credit reports, providing false information and refusing to truthfully correct to what they know and have the information to support.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation