Consumer complaint received 2019-07-08
Company: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
On XX/XX/2018 I went for an appointment scheduled at PNC BANK to receive a service provided to have some documents signed with a medallion stamp. When scheduling the appointment over the phone I was told to bring with me a photo ID, social security card, valid credit card and proof of address. I provided all of those documents in addition to more to validate my identity. 
During the appointment the woman who was supposed to stamp my documents after verifying who I was began making racial slurs about my hair. I am an XXXX XXXX XXXX  and I was wearing braids with extensions at the time. Instead of her focusing on my paperwork she spent the hour of my appointment speaking to me in disgust about my hair. She made comments such as Is that your real hair? How do you people sleep with all of that in your hair isnt it tight? Why do you guys put that in your childrens hair, how can they stand it? etc. etc. 
During the end of her derogatory complaints about my XXXX  hair style she denied my request for service which was the reason for my initial visit. She couldnt explain why I was denied so I asked her about procedure and if I could be provided a copy of the policy handbook. She continued to deny my requests and asked me to leave her office after I had sat there for an hour enduring the ignorant remarks she made for the primary purpose of getting my documents stamped so that I could leave but that never happened. 
The documents in questions were government issued series EE savings bonds ( I believe ) with a value of approximately {$2000.00}. 

I called customer service on XX/XX/2018. The representative took an incident report and told me there would be an investigation. I'm sorry for the inconvenience but I do not recall the representatives name. 
On XX/XX/2018 at approximately XXXX a person with the last name XXXX left a voicemail on my phone instructing me to contact him for additional information. 
On XX/XX/2018 at approximately XXXX XXXX  I called XXXX XXXX XXXX XXXX, there was no answer so left a voice message. 
On XX/XX/2018 I attempted to reach XXXX again on the same number as I was advised to do so from the first voicemail left on my phone. 
I waited to receive a call back when I didn't I called once again On XX/XX/2018 ; and just as the first 2 attempts, there wasn't an answer so I left a voice message at XXXX. 
Moments later at XXXX I received a call from XXXX XXXX from phone number XXXX. 
XXXX apologized for the behavior of XXXX and PNC all together. She assured me that an investigation was in place and she would keep in contact with me throughout this process. 
That was the last time I spoke with and heard from her or anyone else representing PNC Bank. 
As time went by I took initiative to contact XXXX for an update. 
On XX/XX/2018 I called XXXX on the phone number XXXX as she instructed me to do after speaking with her on XX/XX/2018. She was supposed to be the direct contact I spoke with concerning this matter. I didn't get an answer so I left a voicemail at XXXX. In that voicemail I explained that I was discouraged with the lack of communication amongst us ( XXXX  and I ). I informed her that I didn't have any updates and that since it had been 2 months since our previous conversation that I would be transferring this information on to the Ohio XXXX XXXX XXXX for further investigation.

Company response to consumer: Closed with explanation