Consumer complaint received 2021-11-15
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
There is an ongoing, unresolved issue regarding several unauthorized accounts opened by Wells Fargo reps which I did not want or even need, damages caused by them, missing payments in re. Wells Fargo reps opened several checking/savings accounts which I did not request, under the guise to be used for bill pay when only one account is needed for bill pay. Numerous CFPB complaints filed in the past and most recently about these issues, replies from Wells Fargo reps include sending remediation packets which were filled out, sent in, an offer in the amount of {$3700.00} made by XXXX XXXX in XXXX of XXXX ... A subsequent phone mediation offer in the amount of {$500.00} made by a XXXX XXXX, neither payment received. Payments appear to have been intercepted by person ( s ) now living at old address which they were sent to, I moved in XXXX of XXXX to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Payments appear to have been sent to XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX Additional complaints filed regarding missing payments which are inadequate, do not cover damages ... Wells Fargo reps replied by verifying address and or show checks cashed, which I explained above is more than likely by person ( s ) now living at address.. Further, there is mention of a letter signed agreeing to {$500.00} payment, also sent to old address, not signed by myself... Needless to say, Wells Fargo reps have not addressed these issues, refer to prior replies which merely claim address verified when no proof shown thereof, show checks fraudulently cashed.. Further, they claim they will not respond to further CFPB complaints in which case the FDIC, California Attorney General, other agencies will be contacted..Wells Fargo reps can avoid the CFPB but not other agencies which will be contacted such as named above.. Since it appears Wells Fargo reps extent to responding includes verify address, show checks as cashed, refer to prior CFPB replies which also show the same, an attorney has been contacted regarding my damages and requests statement copies for all accounts, past and current... I need these mailed to me ASAP. Alternatively, Wells Fargo has the opportunity to resolve directly by offering a reasonable settlement amount including missing payments... Please note, this was requested in numerous prior CFPB complaints, no offer made to me to date... Despite this and Wells Fargo referring to checks cashed and or address verified, they claim to have addressed past complaints when in fact, they have not... Most recently, Ive been calling Wells Fargo Executive Phone Bank at XXXX, I am either referred to XXXX Settlement number or provided a case number in which case, nothing done, it appears cases are closed out with nothing done .... The XXXX XXXX has nothing to do with Wells Fargo Remediation, is a mere run-around, settlement has been called numerous times prior, they do not handle remediation offers such as mine.. Numerous prior cases were opened, a supposed case managers assigned, nothing heard back in re.. Further, I've also been calling Wells Fargo Remediation Program at XXXX, spoken with numerous supervisors including a XXXX and a XXXX, no resolution to date.. Neither rep knows anything about missing payments and or new case rep, request for adequate settlement amount..In closing, I need statement copies for all accounts opened with Wells Fargo, past and current, mailed to me ASAP. Alernatively, Wells Fargo can resolve these issues by offering a reasonable settlement amount including missing payments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation