Consumer complaint received 2018-01-02
Company: SYNCHRONY FINANCIAL
State: IL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
Attn : GE/CareCredit/Synchrony Bank/Consumer Financial Protection Bureau To Whom it May Concern : In regards to the letter that was attached to my complaint through the CFPB regarding Synchrony Bank/Care Credit ( CFPB Case XXXX ) ( Acct ending in XXXX ) I nor XXXX XXXX was ever under any circumstances properly told about the interest rate that this card carried and the terms in which we were agreeing to. We would have never agreed to this card had that terms of this card been fully explained to both us and we would see and sign off on it which we did not. We were not aware that this was the account listed on our credit file which was charged off in question after all this time. We believed that this card was paid off and closed which is the reason why I have filed several complaints as to why it was reporting negative to our credit file. I was told that as long as monthly payments were made that NO interest would incur. I nor XXXX XXXX never knowingly agreed to or signed any agreement electronically or non-electronically whatsoever with an interest rate of 26.99 % on a healthcare credit card if the balance wasnt paid in full during a promotional period. I nor XXXX XXXX was not adequately informed about and did not understand ( a ) that I/we would owe interest on my account if the balance was not paid in full by the end of the promotional period ; ( b ) My interest rate ; or ( c ) that interest accrues on my balance during the promotional period starting from the date of my purchase. This account has now been sold to collections agency and is having a very negative affect on our credit files and on our lives. I am prepared to take whatever legal action necessary and if needed file fraud charges against Synchrony Bank, XXXX XXXX, and the collections agency it was sold to XXXX XXXX if this is matter is not taken care of.Furthermore no copy of our signatures on the terms and agreement have been supplied. I was sent copy of account being approved. I have had accounts approved in the past but if the terms and conditions were not to my liking I would not sign or agree to it. There was no XXXX copy of agreement of terms and conditions with XXXX XXXX and myself sent to us. We also never received a claim form in regards to the lawsuit that was filed against GE/CARECREDIT. Also in this letter they stated they received disputes electronically starting only this year. It is reporting to XXXX and XXXX but not XXXX. I have requested that XXXX  send me copies of any dispute results I have made within the past 24-36 months because of this deception and fraud. The detailed transaction history attached is very vague because I do not know where these transactions occurred or how they occurred. What are they for? No healthcare provider can fill out application for credit for any patient at all whatsoever. I trusted the oral words of healthcare provider who stated if you make monthly payments you will NOT be charged interest on this account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation