Consumer complaint received 2019-01-14
Company: Nextep Funding LLP
State: PA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
Hello Funding LLC XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX CFPB Complaint # XXXX XX/XX/XXXX Reply I call Hello Funding and they ask me to fax a copy of my dogs medical bill. In which they never called back. I was call by XXXX XXXX saying they had the loan and then XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX CA XXXX. I called XXXX XXXX XXXX  and Change Checking account information as stated by them Hello funding LLC has nothing to do with the loan. XX/XX/XXXX change the bank information. Hello funding LLC replied back that the most recent payment had not been made. XXXX XXXX XXXX also stated to me and updated the information. there has been 3 companies claiming to be the owner of the loan with no proof to who owns the loan. The Retail Installment agreement Contract And Security Agreement has been altered as to Hello Funding LLC reply back on XX/XX/XXXX to the papers I received the day of the loan. XXXX XXXX sold the puppy on XX/XX/XXXX and the dog was sick the next day they stated the dog has to adopt. As to the medical records attach the puppy has several issues XXXX  of unknown XXXX   XXXX : XXXX due to XXXX, XXXX   XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX. The XXXX XXXX XXXX Hospital as stated by XXXX XXXX is not open on Sundays as stated by XXXX XXXX. Saturday Hours XXXX to XXXX XXXX Closed on Sundays which can be verified by there phone number while calling before some one comes on the phone XXXX. So how can a puppy receive service when XXXX XXXX XXXX is closed for 2 days before opening back on Monday. As to the medical report attach by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I had paid {$340.00} I could not justify {$1400.00} for full report on been stated by the Vet Doctor the puppy was going to die for a puppy that was only 9 days old from purchase. The Puppy was taken back to XXXX XXXX that Sunday as soon as they open and showed them the report of the puppy condition. Also the owner tried to say she was fine after just coming from the XXXX XXXX XXXX she was fine but died at the store several hours later. XXXX XXXX stated to me they was taken the puppy to there Vet but the Vet is not open on Sundays. They never call me back until days later. to tell me the puppy died several hours later. I also stated to them to credit back the check to Hello funding LLC. She wrote a check to me. I stated I wanted the money to go back to Hello Funding LLC. Took the second puppy back to it been sick nothing but the run around with that puppy. XXXX  XXXX XXXX Hospital stated is Healthy on one page but no assessment page showing puppy 's Assessment page as I see pages with held. also I'm not giving up reports of the puppy. this is XXXX XXXX XXXX and as one can see has several valid complaints as well as false reports reported to XXXX County Animal Control and state board regulating Vet. Also stated by Text messages by XXXX XXXX the puppy was stated by XXXX XXXX they was going to send the puppy over to there vet in which was closed on Sunday once again with no service due to been closed XXXX XXXX XXXX. I have the text message by XXXX XXXX asking me did I abandon the puppy the reply is no and several message of games been played by XXXX XXXX in regards to the puppy 's health condition. I mailed XXXX XXXX a letter regarding out come and the puppy 's situation. There has been no follow up as the same with the first puppy run around that died. XXXX XXXX is very deceptive. I have the text messages and I reported to XXXX County animal control in a report as stated by my attorney regarding the situation that XXXX XXXX said they was sending him to the vet but lied and never called me back or responded to the letter of resolving the issue. XXXX XXXX has not made no attempt to call or leave a message my phone. I would like for XXXX XXXX to prove as I can by a printed out detail bill text messages as well as phone calls. provide a detail bill of such attempts to me. Nothing but one lie after another. 
XX/XX/XXXX There was a US Postal Service Certified Mail sent to Hello Funding regarding the issues. I have the copy of proof from the post office.

Company response to consumer: Closed with non-monetary relief