Consumer complaint received 2016-07-01
Company: NATIONSTAR MORTGAGE LLC
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I am being wrongfully denied a modification of my home loan by Nationstar mortgage. A foreclosure on my property due for XXXX/XXXX/XXXX. I am currently in the appeals process for the denial of the modification. After applying for the loans modification with XXXX XXXX XXXX ( " XXXX '' ), I received letter on XXXX/XXXX/XXXX stating that I am eligible for a loan modification. Shortly after I began to make my payments, XXXX transfer/sold the loan to XXXX ( " XXXX '' ) who then claimed that they do n't have to acknowledge the loan mod. and that they would be doing another modification for me. On XXXX/XXXX/XXXX, I received a letter stating that the loan mod was denied. On XXXX/XXXX/XXXX I received another letter from XXXX stating that the previous denial letter was incorrectly sent and that a permanent loan mod was approved. On XXXX/XXXX/XXXX I was notified by XXXX that the principal balance on the most of their statements was also incorrect. My concerns with XXXX included wrong balance information, refusal to acknowledge the existing modification, who the true owner of the loan were and new threats of foreclosure. XXXX did not even have a copy of the terms and agreement of my loan mod from XXXX. During a visit with the HUD counselor, a request was made for a fax copy of the loan mod, which we complied. During that period, I inquired several times as to who are the owner of my loan with no success. I was told that the pending foreclosure was with XXXX XXXX. However, I have written to XXXX XXXX Three separate occasions ( via request for validation and QWR ) inquiring who are the actual owner of my loan. On three separate occasions I received replies from XXXX XXXX stating that they were not the owner of my loan and that the Trust was the owner of my loan. To date, I am still lost as to who actually is the true owner of my loan. On XXXX XXXX, XXXX, I submitted a loan Mod application, which XXXX later denied. I then sent an Appeal and Notice of Error of their XXXX XXXX, XXXX denial letter. Their denial letter stated that : " Property and/or borrower exceeds allowable number of modification '', " Insufficient Monthly Payment reduction '', " Negative NPV. '' I corrected Nationstar 's concerns and stated : In XXXX, XXXX, XXXX & XXXX XXXX was approved for a modification with a previous servicer shortly before going out of business. XXXX & XXXX XXXX loan was taken over by XXXX who refused to acknowledge the loan mod. In the application, XXXX XXXX XXXX XXXX claimed {$2100.00} in gross income. However, the denial letter states {$6400.00}. Also the property current value was estimated is incorrect. I also, clarified that " XXXX XXXX have indeed been offered a new position with an income of {$70000.00} per year, which may also make a significant difference. '' However, this was ignored. Instead Nationstar proceeded with plans to have my home sold on the steps of the XXXX county court on XXXX XXXX, XXXX. The final reply that I sent via email as suggested was on Nationstar 's letter was ignored and I was told to mail it to an alternate address listed, which cause unnecessary delay. Nationstar also argued that my appeal was late because their reply was dated XXXX/XXXX/XXXX, however, my reply was dated XXXX/XXXX/XXXX. Furthermore, my loan summary stating {$1300.00} is incorrect. Nationstar is in violation of the Fair Credit Report Acr ( " FCRA '' ) and the Fair Debt Collection Practices Act ( " FDCPA '' ). The last reply that was sent via email, ( as suggested was on Nationstar 's letter ) was ignored and I was told to mail the letter to an alternate address also listed, see attached. The CFPB outline rules to protect consumers that Natiostar have ignored, such as : 1. Errors Corrected and Information Provided Quickly XXXX. Maintain Accurate and Accessible Documents and Information 3. Restricted Dual-Tracking : 4. No Foreclosure Sale Until All Other Alternatives Considered.

Company response to consumer: Closed with explanation