Consumer complaint received 2023-05-06
Company: JPMORGAN CHASE & CO.
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
My partner and I were scammed by an online landlord of of {$2000.00} and just as when we figured we were scammed, I called my bank Chase to stop processing the funds. The money was being wired from my account and it was still in the process of transferring, and they could have blocked or stop it but they said because it's made via XXXX on the Chase app, it can't be done but they were referring to the {$500.00} x 2 that was transferred on XX/XX/XXXX and XX/XX/XXXX respectively. But {$500.00} x 2 was still in the process of being transferred on XX/XX/XXXX and XX/XX/XXXX. They did not handled that matter and continued disbursing the money. 

XX/XX/XXXX My partner and I were looking at apartments at XXXX XXXX, came across an apartment on XXXX XXXX XXXX XXXX, by a user named XXXX XXXX which told me to email XXXX XXXX via email ( XXXX XXXX ) XX/XX/XXXX Initiated contact with XXXX, she told us about the apartment. This is our first time renting an apartment, so her details seemed credible. 

XX/XX/XXXX She asked for our ID and payment prior to viewing the apartment. She made a booking.com link ( XXXX XXXX XXXXXXXX ) claiming that " XXXX Company will require confirmation which is the rental price for the first 1 month + damage refundable deposit ( which will be fully refunded when the rental contract ends ). 
The rent per month is {$1000.00} + {$1000.00} deposit to move in. This helps ensure that we are protected under their Terms of Service, Cancellation and Refund Policy, Host Guarantee, Host Protection Insurance Program, and other safeguards. You can cancel for any reason after your booking without any penalty. Within a day you find the description and photos incorrect, I waive the cancellation policy and XXXX will refund you the full amount you paid. XXXX  acts as an escrow between me and you ( a third party on behalf of both parties ) guaranteeing that you will get exactly what you paid for, or your money back. We want to use this service because it gives us peace of mind and allows us to trade in the best way. '' XXXX Made payment of {$500.00} x 4 via Chase XXXX app XXXX XXXX XXXX ( XXXX ) And on XX/XX/XXXX, after the payment she said " You'll be called by the Booking agent to arrange viewing. I will keep you updated. Monday at XXXX XXXX XXXX time is good for you? Have a great Sunday, XXXX '' I asked for a change in timing and she said was the last contact, " I will ask them this and let you know! '' and then she MIA. We went to the house address and we discovered that there was a guy that was also waiting on XXXX, that was not replying him either. Went to the XXXX link and it says " Forbidden '' there and then we knew we were scammed. 

Called Chase immediately to ask them to cancel the processing payments but they said they cant do anything about it. At this point only {$1000.00} successfully got transferred another {$1000.00} Chase was processing, but they chose to just let the funds proceed to being transferred only two days after. 

Took us 2 days to processed what just happened, we just started our full time jobs and wanted a better place to live in. I just moved from XXXX and this was definitely a bad impression of what I had with my moving experience here. 

XX/XX/XXXX We went to the police station to report on this scam, we are not sure if they've taken it into investigation as we tried calling for our Case number so many times but no one picked up the phone. 

We do not have funds to fight for this case to hire a digital forensics expert and we are searching for many ways to get our money back. 

XX/XX/XXXX A report is filed to the FTC.

Company response to consumer: Closed with explanation