Consumer complaint received 2019-10-22
Company: Ability Recovery Services, LLC
State: NM
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
Complaint ID XXXX XX/XX/19 : I was contacted by XXXX XXXX of Ability Recovery Services at XXXX XXXX XXXX, XXXX, PA XXXX. In the first phone call, she said the call was from a debt collector and told me the call would be recorded. She told be an amount over {$600.00}, which was to my knowledge, above the initial creditors amount due. I asked about it to which she responded that this is the amount due. I told her Id call the creditor, to which she said they will just have me call her back and hung up. I called back on the same date XX/XX/19, and the call was immediately answered by her, and without anything else she said, XXXX I have to call you back Im taking a payment. And she hung up on me. She called me back a couple minutes later and did not identify herself as a debt collector and that the call was being recorded. She was extremely rude, told me if I had just paid in the first place, continued to raise her voice, and claimed I was making demands when I was asking for the business name and address. I kindly asked for a validation of debt, and she said I was using stalling techniques and trying to make me feel as if I was being unreasonable in my request to ask for debt validation. I asked for the address and name of the business and was provided the information. She then began to say you dont have to be such a ... and then I couldnt hear anything else. I said excuse me, what did you say? And she says oh Im still here. She attempted to verify my address and couldnt say it because, per XXXX, she doesnt speak Spanish and claimed I was picking on her when I said that she couldnt pronounce it and was going to offer to pronounce it for her. 

He company responded saying : This matter has been removed from all credit reporting bureaus, as Consumer disputed this matter during the 30 validation period. We have requested the Itemized Bill for Consumer 's review. All Communication with Consumer has ceased. Once Consumer reviews the Itemized Bill, Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter. Thank you.

Communication has not ceased. On XX/XX/19 at XXXX MST, I got a phone call from XXXX XXXX, she left a message and did not disclose that it was a call from a debt collector, just that she was calling about my XXXX XXXX schooling. I have not received an itemized bill from the original creditor, and the matter was ADDED to my credit last week. Additionally, I was contacted again today XX/XX/19 by another person from this company at XXXX MST. 

I want the company to uphold their statement by sending me an itemized bill and ceasing communication. I will only communicate with them via mail. XXXX XXXX is also not identifying herself as a debt collector. I also want this debt immediately removed from the credit bureau ( as stated from the companys response ) as I am disputing this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation