Consumer complaint received 2017-06-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
THIS NEW COMPLAINT IS ONE OF SEVERAL WE ARE FORWARDING TO CFPB. LET US ALL UNDERSTAND REGARDING OUR HOME 'S HURRICANE XXXX  SUBSTANTIALLY DOCUMENTED STORM DAMAGE, THERE IS NO WAY WE WILL COMMENCE PROJECT ( REPAIR AND ELEVATE ) BY MOVING OUT AND PAYING DOUBLE MONTHLY PAYMENTS JUST FOR TEMPORARY RESIDENCE ( NOT INCLUDING ANY POSSIBLE MONTHLY MORTGAGE PAYMENTS ), ONLY TO BE HELD AND STUCK AS TEMPORARY RESIDENTS WHILE BANK OF AMERICA DECIDES SOMEWHERE DOWN THE LINE WHEN AND IF THEY WILL ENDORSE OUR FEMA NFIP REVIEW CHECK TO PAY OUR GENERAL CONTRACTOR 'S FINAL DUE DEMAND AND REGAIN ACCESS OUR RENEWED HOME AGAIN. BANK OF AMERICA WILL NOT PUT US IN THIS POSITION OF STARVING US OUT OF RETURNING TO OUR HOME. IT IS NOT UP TO BANK OF AMERICA TO DECIDE WHEN WE CAN RETURN TO OUR HOME AND BANK OF AMERICA IS VERY WELL AWARE THAT ANY DELAY IN PAYING OUR GENERAL CONTRACTOR ( A DIRECT RESULT OF BAC NOT ENDORSING OUR FEMA NFIP REVIEW CHECK ) WILL LEAVE US ON THE STREET, HOMELESS. WE CAN NOT PAY FOR THE PROJECT OUT OF POCKET AND WE CAN NOT AFFORD THE SKY-HIGH TEMPORARY RESIDENCE MONTHLY PAYMENTS INDEFINITELY. AS IN THE PAST BAC HAS ENDORSED OUR FEMA NFIP CHECKS. WE EXPECT THIS 2017 CHECK TO BE HANDLED IN THE SAME WAY. THE FUNDS MUST BE READY AS WHOLE IN ORDER TO COMPLETE THE PROJECT AND RETURN TO OUR HOME IN THE SWIFTEST WAY POSSIBLE. WE WILL NOT ASK BAC TO ENDORSE THIS SAME CHECK A THIRD TIME. EVENTUALLY, AS IN THE PAST, THIS NEW CHECK FORWARDED TO US WILL EXPIRE AND BECOME USELESS. THE ENTIRE PROJECT WILL FAIL AGAIN. BAC IS HOLDING UP OUR GENERAL CONTRACTOR 'S CONTRACT, HOLDING UP OUR NEW YORK RISING AGREEMENT, HOLDING UP OUR HOME BECOMING WHOLE AGAIN AND CEASING US FROM LIVING IN A SAFE AND HEALTHY ENVIRONMENT - WHICH WE HAVE HELD FOR OVER TWO DECADES. INCLUDED WITH THEIR BAC DIRECTED MANDATORY FLOOD INSURANCE PREMIUMS AND THEIR BAC DIRECTED HAZARD INSURANCE PREMIUMS WAS OUR MORTGAGE PAYMENTS FOR OVER TWO DECADES. WHO HAS GIVEN THIS BANK ALL THIS POWER TO FORCE US TO PAY ALL THEIR DEMANDS FOR DECADES JUST SO THEY CAN FORCE US TO LOSE IT ALL AND BECOME HOMELESS OVER THIS FEMA NFIP CHECK? BANK OF AMERICA LOSES NOTHING BY ENDORSING THIS 4TH AND MUCH NEEDED FLOOD INSURANCE CHECK ( NOT THEIR HOMEOWNER 'S HAZARD INSURANCE CHECK ) TO US, BUT WE MAY LOSE ALL IF THEY DO N'T. THE PROJECT CAN NOT START WITHOUT US MOVING OUT OF THE HOUSE, THIS IS A BIG PROJECT TO REPAIR THE FOUNDATION AND FLOORS AND ELEVATE THEM AND THE PROJECT WILL NOT START WITHOUT ALL MONIES READY IN ORDER FOR US TO GET BACK IN THE HOME ASAP. BANK OF AMERICA HAS NO RIGHT TO HOLD THIS UP. THIS IS NOTHING BUT A POWER MOVE ON THEIR PART. THEY ARE PLANNING TO FORCE US INTO THE STREET INDEFINITELY. IF BANK OF AMERICA STATES THEY HAVE NOTHING TO DO WITH THE MANDATORY FLOOD INSURANCE PREMIUM PLACED ON OUR HOME, THEN WHY ARE THEY HOLDING UP THE ENDORSING OF FLOOD INSURANCE REIMBURSEMENT CHECK? WILL SOMEONE WITH SOME AUTHORITY AND KNOWLEDGE START LOOKING INTO THIS? PERHAPS SOMEONE SHOULD ASK SEN XXXX XXXX - SHE MAY BE THE ONLY PART OF CFPB WHO UNDERSTANDS WHAT IS HAPPENING HERE. BANKS SHOULD NOT BE GETTING AWAY WITH SUPPRESSING THE LIVES OF THE ELDERLY LIKE THIS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation