Consumer complaint received 2022-09-04
Company: LoanCare, LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
FRAUD COMMITTED DURING MORTGAGE PURCHASE TRANSACTION On XX/XX/XXXX, I closed on a house purchased for {$290000.00} from XXXX XXXX XXXX XXXX XXXX, owned by XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX. At that time, XXXX XXXX signed a seller 's affidavit stating that he knew of nothing attached to the property. He also failed to disclose that his real estate agent was also his wife, who had a vested interest in the property. Over a year later, on XX/XX/XXXX, it was discovered that there were liens placed on the property by the city of XXXX, XXXX XXXX XXXX. Upon further investigation, it was discovered that XXXX XXXX, XXXX XXXX XXXX, and the title company, XXXX XXXX, were ALL aware of the open municipal code case attached to this property. I have reached out to all of them on multiple occasions. Other than one response from XXXX XXXX stating that he paid the liens, I have not received any communication or resolution on this issue. Upon further investigation and involvement from my realtor and her broker ( who reached out to them multiple times as well ), I was told that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX submitting a lien review request to the city on XX/XX/XXXX. As of XX/XX/XXXX, the XXXX XXXX XXXX XXXX informed me that there was no lien review request submitted. They have also assured me, as has the office of XXXX XXXX XXXX, and through multiple phone consultations with local real estate attorneys, that this information is required to be disclosed by the seller and/or their agent prior to the closing of a property purchase. None of these parties disclosed this information even though they were all aware of it. As a result, I have been denied a home equity loan, a mortgage refinance loan, am not able to complete improvements on my property, and am also not able to sell the property due to these liens. I have documentation from the closing of the property, documents from open records provided by the city, and documents emailed from the title company to show proof of this. Not only is this illegal, but it is also unethical of all parties involved. I intend to report each of them to their corresponding licensing boards and other entities as appropriate. I have listed the address information for all parties involved. 
XXXX XXXX, Seller XXXX XXXX XXXX, XXXX XXXX Pay Cash XXXX Houses Owner/Business Development, XXXX Homes XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sellers XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Homes XXXX XXXX XXXX XXXX XXXX XXXX Authorized Member XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Houses XXXX XXXX XXXX Seller XXXX XXXX XXXX  XXXX XXXX Pay Cash XXXX Houses XXXX XXXX, XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ct XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX Agent XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation