Consumer complaint received 2019-02-08
Company: ENOVA INTERNATIONAL, INC.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Can't stop withdrawals from your bank account

Complaint:
I applied for a loan for Cashnet Usa online for the amount of {$200.00} on or about XX/XX/XXXX. The total amount due on this loan including interest and fees would be {$250.00}. I was contacted via phone by a representative of Cashnet Usa to complete the loan process and agree to terms and repayment conditions. I agreed to this and electronically signed all documents needed to complete the process, including a form to allow Cashnet Usa to automatically withdraw payment from my checking account. The money was deposited into my account on XX/XX/XXXX. I then decided to call Cashnet Usa to inquire about a different repayment plan because the XXXX holiday was near and I might not be able to repay in full on my next pay date, which was XX/XX/XXXX. The guy I spoke to asked me which state I was calling from. I told him I was in Texas. He then gave me the news I wanted to hear. I could repay the loan back over time in 4 installments. He gave me the details needed and I was relieved to know that I could have more freedom to repay. Then, on XX/XX/XXXX, Cashnet Usa withdrew {$51.00} out of my account. I felt relieved because I considered that my first installment payment. My account was charged {$52.00} on XX/XX/XXXX. A couple days later, I decided to log in to check my account balance and discovered that my loan had only been extended and not set up for the installment payment plan like the guy told me it would. The amount I owe was still {$250.00}. I called Cashnet Usa on XX/XX/XXXX and spoke with a lady named XXXX. XXXX informed me that no such arrangement had been made and that I had only extended my loan and the two payments I had made only went toward extension. I was XXXX. I then told XXXX I would like to repay Cashnet Usa back, but I wanted the automatic payments to be stopped. XXXX says that there's no way to stop the payments since I still owe them money. Isn't that unlawful? I requested Cashnet Usa not pull any more money from my account and was told they couldn't stop. XXXX then informs me that she can send me an email with the information that I need to begin making the installment payments I originally thought had already been agreed upon. While I was still on the phone with XXXX XXXX checked my email and there it was. I had to click a link and fill out a form to agree to 4 equal installment payments of {$64.00} which will be taken out of my account automatically on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and finally XX/XX/XXXX. Even though I had already paid {$51.00} and {$52.00}, my balance due remained {$250.00}. This is a sham. After I completed and submitted the form, I called Cashnet Usa again to verify that the form had been received and those were the new terms to my loan. I was forwarded to the collections department and was reassured that the new terms were accepted. I am afraid that Cashnet Usa will take even more money from me at this point and dip into my bank account without my permission. I check the Cashnet Usa app and the online website, but found no information on how I can get them to stop the automatic payments on my account. They are clearly taking advantage of consumers.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation