Consumer complaint received 2022-05-28
Company: JPMORGAN CHASE & CO.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/XXXX I was XXXX  As a result if an ongoing legal issue involving an interstate compact since dropped and having several clerical leading to XXXX separate unfulfilled attempts to extradite to XXXX before ultimately having case dropped all together due to XXXX XXXX XXXX prior to the listed date and XXXX after but the XXXX of XX/XX/XXXX in particular took place directly in the middle of a move rent following the end of rental XXXX  leaving every bit of my personal documents cell phone and mail all venerable to those who knew was moving my roommates my ex gf and everyone they associated with and were aware if move as well a week prior to XXXX I had reported Chase debit card stolen and ordered a new one which arrived while I was incarcerated and was activated and used throughout by XXXX  as well as stealing my cell phone irreplaceable sentimental items and some how obtaining access to a XXXX XXXX account a XXXX and a stock  exchange account as well upon release I contracted XXXX XXXX that resulted in XXXX as I also suffer from XXXX despite providing health status to interstate reporting I was ordered a two week quarantine a mistake was made resulting in XXXX not relaying this info to XXXX  resulting in an XXXX XXXX   and XXXX XXXX plus period being XXXX be for not only being released on XXXX XXXX  was XXXX XXXX them self also dropped and expunged for also being innocent of charges once out I reported the fraud to all financial institutes affected filed police report and was refunded by each except chase only initially refunded before saying more info needed well after 10 day period and only requested in online bank messenger center zero emails or calls Before suddenly reversing claim and again no email or call left to find out when viewed balance I immediately submitted police report And court date docs to chase To which responded not enough info So I sent for letter of XXXX  which proved physical impossibility I made charges in questioned or activated debit card despite these being provided chase closed account despite many years if banking with chase Initially in XXXX through XXXX then from XXXX until XX/XX/XXXX closed by fraud department and sent a balance if XXXX XXXX owed to them I sent several faxes with all proof then when speaking to them praying to have this nightmare resolved and feeling like was robbed twice and yet again being unjustly treated like a criminal again and strongly assume my XXXX  led to deciding this way when asked why despite police report and multiple documents proving impossible made charges they say because new card activated used same pin as old card in which I reported stolen before arrest why new card came Why would they send card with same pin when just had reported previous stole anyway but chase refuses to reimburse or allowed me to speak to person who made decision only informed was final and had to take up outside if chase if wanted to reverse when asked what that meant and how to do so they wouldn't clarify and also blamed me for this happening called me negligent for my items being stolen was also told a supervisor would call with in XXXX hours This was over XXXX hours ago

Company response to consumer: Closed with explanation