Consumer complaint received 2021-06-09
Company: FIFTH THIRD FINANCIAL CORPORATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
Yes I am writing to you the Consumer Financial Protection Bureau about my situation involving my stolen money once more. I had written back to you previously in XXXX of last year to report that Fifth Third bank has been withholding my money that was stolen from. I am insured on the money it was an amount of {$23000.00}, I had {$28000.00} in my account when the fraudulent charges began. The money that wasn't stolen was $ XXXX they returned out of the {$28000.00} which was the starting amount. Then after that Fifth Third Bank than returned {$7700.00} i am insured on out of the {$23000.00} that was stolen from me.Since than i have been going to a psychiatrist for emotional distress that Fifth Third Bank has been putting me through. This started back on XX/XX/2020 and they have been prolonging this for almost a year. They could have just insured the whole amount instead of {$7700.00} Which is only plain greed because i am clearly a victim of a crime who instead has been treated as the perpetrator by Fifth Third Bank.I am legally insured for this money and this money was for my home purchase! I have been patient with Fifth Third Bank along the police and the Financial Crimes Detective who works for the police department has been patient with Fifth Third Bank as well. The police and Financial Crimes Detective are catching along to Fifth Third Banks waiting game. The detective who works for the police department for this case has written letters to the bank telling them that it doesn't look good on their part to only insure XXXX of the victims money ( i am the victim ), and that he will help me seek and hire higher counsel to handle this matter promptly if it can't be seen fairly.So instead Fifth Third Bank decides to only insure me on XXXX of the money which is the {$7700.00} they returned to me. Which completely makes no sense on their part why they didn't just go ahead and insure me the full amount stolen because the stolen money they did return dates are XXXX to XXXX and the money Fifth third Bank is trying to withhold dates fall right into the middle of XXXX and XXXX. The criminal stole my card on XXXX and i never seen it since that date. I am including photographs of the letters Fifth third bank sent to me, along with pictures of the dates of the fraudulent charges and pictures of the dates of the fraudulent charges that have yet been returned and the dates of the fraudulent charges Fifth third bank is trying to seem to lie and wanting to deny me on. So that you may see for yourself i am correct. Also fifth third bank still owes me for a case involving {$2100.00} that case number is # XXXX which fifth third bank seems to think i will just forget about it as well. That case also has dates that fall right into the middle of the time period they returned XXXX of my money back also. i will also enclose a photograph of that as well. That {$2100.00} goes into the amount still owed to me that was stolen out of my account starting XXXX XXXX. I am furious with how i have been being treatment and i am tired of Fifth third bank lying and making up excuses to keep my stolen money. All of the money was stolen the same way starting on XXXX and Fifth third bank is contradicting themselves by withholding the rest of my funds.There are additional funds still owed to me i am legally insured and entitled to the money.I have spoken with a attorney who is very interested in taking this case asap but instead i am writing to you the Consumer Financial Protection Bureau to ask that you please tell Fifth Third Bank to give me back my the rest of money that they have been withholding from me i am insured on. As i am giving them a chance to handle this matter fairly before i am forced to do so in court. Sincerely Thanks

Company response to consumer: Closed with explanation