Consumer complaint received 2018-05-16
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
What I am requesting : 1 ) I want Wells Fargo Home Mortgage to set up an appointment to personally meet with one of their supervisors or attorney at the Customer Care and Recovery Group to go over my loan modification, robo signers from notaries, employess of trustee, attorneys, trustees, affidavits ( missing or defective ), false declarations, false recorded documents, wrongful foreclosure, inaccurate accounting history and over charges of my account. I can help them see how they violated the law. If any citizen of this country did what WELLS FARGO BANK, NA and their vendors have done, we would be spending years in prison. 

2 ) I want a payoff statement breakdown. I have requested for months a detail breakdown of who got paid and how much? what is the interest rate paid, late fees, BPOs, mortgage insurance, property taxes, and attorney fees and if there are other fees to specify the exact fee and what was paid. I really want to know how much it was paid to THE SERVICER, TRUSTEE, THE INVESTOR. 

3 ) My house was wrongfully foreclosed and I was wrongfully denied a loan modification and I want my house back. I am only using what WELLS FARGO BANK HOME MORTGAGE AND THEIR TRUSTEES HAVE SENT ME and what the law says The financial crisis and 10 years laters ... there is still no stop to fraud! 

In XX/XX/XXXX, I became late on my payments. In XX/XX/XXXX Wells Fargo Home Mortgage recorded a notice of Default approximately 25,000 dollars. I offered the servicer XXXX dollars to prevent further default and requested to have the rest of the money to be added to the principal or create a re-payment plan. The servicer customer representative told me not to pay the money that help was coming for homeowners like myself who had the pick a payment from XXXX XXXX and XXXX that there was some special arrangement for those type of loans. 

Little did I now that I was being pushed to further default and eventually to foreclosure. From XXXX, it was the non ending loan modification loan process. The application expired, the servicer did not receive a document, my copies were not clear ect. On XXXX XXXX, XXXX, XXXX, Trustee recorded a notice of rescission of notice of default, which cancelled the XXXX notice of default. On XXXX, a new foreclosure process started again with robo signers, no interview from the servicer, but yet they recorded a declaration of compliance on XX/XX/XXXX and it was signed on XX/XX/XXXX. The thirty 30 had not passed as it was now required by the new laws and California homeowner bill of rights. 

The XXXX pick a payment and the Assurance Agreement for the pick a payment were settled and a new Hamp Tier 1 an Tier 2 program was now introduced, but I was now denied for a loan modification based on NPV, a complex formula designed by the government and based on this formula I was denied for a loan modification. On paper they never said, you have equity on your property this is the reason we will never will give you a loan modification or any type of work out option. What I was told was sell your home you have equity in your house. There is not only document that has been recorded that does not show consistent fraud to the court, the documents pretend to be in compliance when they are not in compliance with the law or deed of trust. 

The over charges on fees and the lack of accuracy in the accounting is amazing hidden fees in the lump sum of interest rates and mortgage statements. The mortgage statements never show the principal loan balance. There is no way to calculate a monthly mortgage payment without knowing what loan balance the servicer is using. Over charges in escrow fees still, mortgage insurance, home inspections, late fees, BPOs as high as XXXX dollars, miscellaneous fees and others. The undisclosed fees that you do not know what is paying, but you must pay because they are charging it to you. 

My house was wrongfully foreclosed on XX/XX/XXXX. The substitution of trustee was recorded on XX/XX/XXXX and 6 days later the Notice of trustee sale was recorded XX/XX/XXXX The sale date was schedule for XX/XX/XXXX. I had a XXXX on XX/XX/XXXX and I was in the hospital for over 2 weeks. The foreclosure law, deed of trust and my legal due process were ignored by Wells FARGO HOME MORTGAGE. 

The trustee substituted itself as attorney in fact and recorded false documents as accurate documents. There is no recorded notice of default, they did not cause a notice of default and both the trustee and Wells Fargo Home Mortgage Executive office were made aware that there was no recorded notice of default. The wrongful foreclosure continue until the house was sold. The Trustee Deed Upon Sale recitals are not in compliance with the non-judicial laws and deed of trust. this document fraud. The foreclosure was irregular and the tile was not perfected. There was not reason for me to have been in default for these long when I was able to afford my payment and I was willing to offer them partial payments to accept the balance to be added to the loan amount or have a balloon payment at the end of the term of the original loan. 

No matter how much I tried to work with WELLS FARGO HOME MORTGAGE EXECUTIVE OFFICE, I found nobody who had integrity and were able to see the dishonesty, deceptive and fraud that was going on with my loan only because I had equity on my property. I lost my house due to my equity, WELLS FARGO target home owners who had equity and kept them in default until they were able to take their homes. XXXX XXXX target minorities who had equity in their homes and put them in the highest negative amortization principal cap rate of 125 % while most other banks use the max 110 % principal cap rate.

My loan file has been reviewed so many times and the interesting thing is that the executive office of WELLS FARGO HOME MORTGAGE the highest level of customer complaints has never found any wrongdoing and has not corrected any of their wrongdoing. I lost my only asset I had, my family purchase this home in the XXXX 's with many sacrifices working 6 days per week and I lost my house to a bank that is lawless all because I had equity. I lost my health, my low property taxes and we lost safe place to live. This is a home that just it was passed to me, I wanted one of my children to have it. 

The bank continues claiming no wrongdoing and as long as they are claiming no wrongdoing ; their documents correspondence points to illegal violations, I will continue fighting for my house. I have sent them several documents showing what the law says regarding the laws they have violated. I also sent them a request of items that I would like to have since now I am a defendant to the surplus funds of the wrongful foreclosure of my house. The trustee wants to be released of any liability by the defendants. The trustee did not provide notification of the foreclosure to the defendants and foreclosed illegally and wants to be released from any liability??? There seems not be any justice. 

I am enclosing the documents that wells Fargo claims there is no wrongdoing and there is no violations found by the executive office. I have written on the recorded documents, which are public information for your review of the violations found that can not be denied by WELLS FARGO. As long as WELLS FARGO BANK, NA EXECUTIVES ARE NOT MADE accountable for the many crimes against their customers the millions and billions in fines is just like a license to continue growing their fraudulent enterprise.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation