Consumer complaint received 2018-03-22
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
CONSUMER FINANCE PROTECTION BUREAU XX/XX/XXXX, Time:XXXX XXXX ET, I have Wired Transfer-International from my HSBC saving account to outgoing to bank account on oversea. Wire Transfer, Attached. 

I have tried many ways and times to communicate with HSBC, I could not get information and from HSBC customer service Chat room,XXXX on XX/XX/XXXX at XXXX ET NY Time. 
My Wire Transfer Fund did not reach to destinations after 4 days past. 

I have many bad experienced with HSBC that is holding, blocking and transfering on Saving, Checking accounts. 
I can not withdraw money from my DebitCard, use Creditcard account funds that is not transferring to anywhere.HSBC making very difficult on Internet Banking with database for XXXX XXXX reasons.My CreditCard is deactivated mistakenly by HSBC.I have filed a complaints with many problems on written letter of XX/XX/XXXX. Attached. 

XX/XX/XXXX Case number : XXXX I have filed a complaint to Consumer Finance Protection Bureau. Because, I could not withdraw money with my DebitCard from account .HSBC did not International Banking business connections at XXXX.XXXX. 

I am having many Banking problems with HSBC in present and past. I am frasturated customer and unfairly treated by HSBC. 

I believed that HSBC violating Consumer Financial laws. 

Sincerely, XXXX XXXX ATTACHMENTS : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Additional wire transfer details Confirmation Code : XXXX Date of Transfer : Debit Account : XX/XX/XXXX XXXX FOR TRANSFER AMOUNT AND FEE XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX United States Description for your records : Purpose of payment debit entity : insurance, med, etc Purpose of payment credit entity : Personal Expenses Additional Recipient Info : Recipient Instructions : Additional Pick-up Location Information : Account No : XXXX Timestamp : XX/XX/XXXX XXXX XXXX ET RESTRICTED XXXX Rev : XX/XX/XXXX Routing ID : XXXX Routing No : XXXX Group Bank : XXXX. 

Transfer Amount : Other Fees ( Est. ) : Total to Recipient ( Est. ) : Recipient may receive less due to fees charged by bank and foreign taxes. 
{$60000.00} - {$10.00} {$59000.00} {$60000.00} + {$35.00} Not Applicable {$60000.00} the recipients -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- To : XXXX XX/XX/XXXX at XXXX XXXX HSBCHEAD OF CUSTOMER RELATIONS URGENT XXXX XXXX XXXX, Vice President I had a dispute on my Creditcard account that is been resolved by Hsbc customer relation manager XXXX XXXX XXXX.In the mean timeI can not use my Creditcard, I found out my Creditcard account was closed. I do not understand it. 
why Creditcard account closed.I have not requested. 

Today I called Hsbc Customer service ( XXXX ) try to get a new Creditcard. 
They told me.We can not get you new Creditcard, because you are in XXXX. 
You have came to USA to get it. 

This is not exceptable.I can not use personal Hsbc financial account without Creditcard. 
I am desperate and need aNew Hsbc Creditcard. 

I am also having many problems with Debitcard on ATM at Hsbc XXXX-XXXX. 
I can not withdrawDollars and only allowmaximum XXXX TL ( XXXX $ ) at ATM. 
I opened a complaints on Hsbc bank mail. Customer service can not answer and resolve the problems. 
Hsbc account database have problems with bill payment, transfer, wire..so many problems. 

I very unhappy with HSBC Bank. 

Sincerely XXXX XXXX

Company response to consumer: Closed with explanation