Consumer complaint received 2017-06-16
Company: WELLS FARGO & COMPANY
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
After  two p revious complaints against  Wells Fargo for virtu ally the same issue, they agreed to consider a new offer for short sale of my home. My home is scheduled for  Sheriff 's Sale on     XXXX   XXXX   XXXX  .  I was told if I submitted an offer 30 days prior to the sale date it would allow enough time for review and a decision. I submitted an offer o n   XXXX   XXXX   XXXX  , 31  days prior to the sale. I received a letter from m y Home Preservation Specialist stating that they would let me know if the offer is approv ed or denied with in thirty ( 30 )  days from the date of the letter. When I mentioned to him that the sale would be over by then I was informed that he would make the negotiator aware of the time frame. The following paragraph is an excerpt from  Wells Fargo 's w ebsite stating the guidelines of their  Home Affordable Fore closure  Alternatives. This clearly states on line 7, "  Servicer decision after offer submittal : 10 Days ''.  <P/> ********************************************************* Issuance of a Short Sale  Agreement : While decisions are generally made within 30 days, servicer is allowed 45 calendar days and if unable to make a decision, will notify borrower on  or before the  45th day and provide written updates every 15 cale ndar days until a decision is reached. Borrower returns the Short Sale Agreement to servicer : 14 days Marketing of property : 120 Days Borrower submits offer to servicer : Within  three  days of receipt of offer Servicer decision after offer submittal : 10 days Closing : 45 days after approval, or earlier when requested by borrower or required by state law Please note that timeframes will vary based on investor, Mortgag e Insurance Company or, Second  ********************************************************** Today is    XXXX   XXXX   XXXX  .  I have heard nothing from  Wells Fargo. I call ed this afternoon to speak with my "  Home Preservation Specialist '' who  was not available. I was informed by a young lady that they had decided earlier this week to deny the offer for Short Sale. This offer, by the way, a cash offer with no contingencies would have nett  ed Wells Fargo more money than the previous offer.
The only way I knew of this was be  cause I called them. I have received nothing from  Wells Fargo regar ding this decision. I have left messages for the "  Specialist ' ' as well as the  Executive Resolution Specialist and neither has returned my call.   <P/> I am eligible for and have been qualified for this program. I have produced every scrap of paper they have requested from me, most of them within  24 hour s. Many of them multiple times. Over  125  pages on several occasions. My paper work has been lost, outdated, never received etc. I have been denied for this program for failure to provide documents on at least  three separate o ccasions. Now they are denying me again. I have no idea why since I have n't been formally notified. AGAIN, THE  SHERIFF 'S SAL E AUCTION DATE FOR MY HOME IS    XXXX   XXXX   XXXX      NEXT WEDNESDAY. I am frantic.  <P/> I can not begin to count the number of hours I have invested in trying to comply with the guidelines of this program in order to avoid the foreclosure sale of my home. I have  100 's  of pages of documents and letters that I have faxed or emailed or sent vi a   XXXX   XXXX  . I h ave work ed with two Real Estate Broke rs, both of whom have passed away before this could be settled.  <P/> I would be so grateful for any advice, guidance and/or assistance I can get to help resolve this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation