Consumer complaint received 2020-09-12
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Tuesday, XXXX XXXX, I visited the Chase Bank at XXXX XXXX, XXXX, NJ XXXX ( XXXX ) XXXX I had a cash deposit of {$290.00} dollars, which was {$130.00} in singles, {$75.00} in XXXX, {$2.00} in change, 2 $ XXXX and 4 $ XXXX. 

XXXX XXXX, the teller, misplaced {$9.00}. When I asked her if she had {$130.00} in singles, she said, " I have {$120.00} '', When I asked her if she had 15 $ XXXX, she said, " I have 14 ... oops ... I forgot, this one didn't go into the machine, there is 15. ". At this point, I asked her where is the money that didn't go into the machine. She said, " I can just give you your money back ''. At that point, if you misplaced {$9.00} you are NOT giving back what I gave you, and you even FORGOT you put a {$5.00} on the side. A tall man who usually helps me came over. I even said, " You always help me, and there are never any issues. He said, " well she MISSPOKE ''. Misspoke? She literally misplaced {$9.00}, and forgot that she put {$5.00} on the side? 

I said I was going to file a complaint. She said, " My name is XXXX XXXX, 2 Rs and 2 Ls. I have been working here for 30 years ''. 

So on Friday, I am in NY, and I go to the XXXX location of Chase to make a deposit at the window. I am told to " come inside, as my accounts were RESTRICTED! '' They FROZE MY ACCOUNTS because I complained that the teller in XXXX, NJ miscounted my deposit. They would not even let me WITHDRAW my money. They said they would " mail me a check '' in 7-10 days. 

It's over {$19000.00} of my money they are holding! After 34 years. I had ACH payments and people direct deposit me, including Unemployment. I now have no way to receive money or pay bills! They did this for no reason other than the teller at the XXXX bank and her manager to get back at me. They are holding {$19000.00} of my money, frozen, for NO REASON! 

The banker at the XXXX branch said : " Chase has decided to restrict and close your accounts. They don't have to give a reason. They do that from time to time. '' Really? In a pandemic you steal/freeze someone's {$19000.00} so they can not pay bills or receive their unemployment money? At least let me withdraw and go to another bank! They said " they will mail me a check in 7-10 days ''. What if the check gets lost? Or stolen? This is {$19000.00}!!!!!! 

a ) I need to be able to take the money out in person. Not have it " mailed '' in " 7-10 business days ''. b ) They need to be FINED for both freezing my assets out of retaliation, and causing me financial harm c ) I deserve monetary compensation for stress that they have caused, not being able to pay my bills, or receive money from Unemployment, who did direct deposit into my chase account. d ) These are unscrupulous Chase tellers/managers who basically used their position to hurt a customer, freeze their money, all because XXXX XXXX miscounted my cash deposit, and put a {$5.00} on the side and forgot about it. Chase employees should not be allowed to retaliate against a customer, especially if it was their own mistake. 

I also filed a complaint with Consumer Complaint - DFS Portal https : //myportal.dfs.ny.gov/web/guest-applications/consumer-complaint? hn=1 & forward=new XXXX XX/XX/2020 Please, I need your assistance. I need to get my money back. Not by a check that might be lost. In person. And I deserve financial damages for what they did to me.

Company response to consumer: Closed with explanation