Consumer complaint received 2019-06-30
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I would like to file a complaint against Chase Mortgage. I would like to make my story as simple as possible. XX/XX/XXXX I got a mortgage loan that I fully did not understand and I was not aware this type of loan should have been only for rental properties not for owner-occupied home. I was started with a teaser rate of 1.25 %. due to the financial disaster we had in XXXX I was not able to make my mortgage payment just for 2 months. even at that struggling time I made payment arrangement with the bank and I keep paying my mortgage payment according to the modification that they offered me short-term. Year XXXX when my property value has dropped about 50 % I purchased a house for XXXX XXXX in XXXX and the market value of the property when I received the modification was only XXXX Chase knew they were going to lose money and we'll get nothing for the property so they give me the loan modification with the starting rate of 1 % Cap rate of XXXX. Chase did not waive any late fees Chase did not reduce my principal balance they kept alone as his condition. I made my monthly payments on time regardless of my hardship for the past 10 years and only {$0.00} has gone to the principal of the loan everything else has been being applied to and Trust. In XXXX I was not able to afford the payment plus my other bills I applied for loan modification and Chase played the delay game asking for the same document over and over and after nine months they actually denied me any type of loan modification, I was making my monthly payment even it was not affordable for me because I did not trust chase that they will modify my loan. the loan modification is a fraud through Chase they just want to show the government that they are trying to help customers but that is a lot they do not approve loan modification for most of the Borrowers. XXXX I received a letter that my modification is not approved and I shall get ready for foreclosure to put the property with a realtor for short sale course I did not want it to be homeless at any cost so I keep making the mortgage payment regardless of my hardship I could not get health insurance pay any other bills so I am stuck as a prisoner to the loan. in XXXX Again I applied for loan modification and this time I used a third-party that submitted my paperwork to chase so I can have them as a witness but they do not help people. again it took chase a year 2 months to review my paperwork since it was beneficial to them to make sure I don't make the payment and they can foreclose easily on me. the same game they ask for the same paperwork over and over .After a year-and-a-half I received a phone call from my case manager letting me know that he is very sorry he can not modify my phone because my income is too low for modification the only option they have available would be foreclosure and that is all they can offer me. right now I am unemployed and I have been making the monthly payment on the XXXX of each month I tried to make my mortgage payment today XX/XX/XXXX at XXXX XXXX call Chase they have put a block on my account that I can not make my regular monthly payment unless I pay the late fee and I have recorded that call. the past 10 years this mortgage company has caused me XXXX XXXX XXXX bad health XXXX  not being able to function on daily basis fear of being homeless and being sure that they are lying about loan modification or helping any of the customers I am an example of that. I have my payment history to prove it that I'm an honest person and I did my due diligence to pay the mortgage payment. I can no longer take this unfairness of Chase while they took Millions from the government and promised that they will help struggling homeowners that are unemployed or need help that is a lie. 
I NEED HELP NO GAMES

Company response to consumer: Closed with explanation