Consumer complaint received 2023-10-11
Company: WELLS FARGO & COMPANY
State: OR
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process
Sub-issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

Complaint:
Previously I had filed a complaint to the State of Oregon Comptroller 's office regarding Wells Fargo 's unethical treatment by agents resending on agreements for terms on our home mortgage payments during a time we needed assistance due to much hardship beginning with XXXX. Our home and land was lost. I have been saying the same thing about the unethical treatment of Wells Fargo for many years. 
I contacted Wells Fargo numerous times and provided them with all info they requested. 
We then mortgage repayment letters that were far different from previous statements and were impossible for us to catch up and make the banks demands. We had land as well as livestock. This created a horrific and XXXX  draining situation to find homes for the livestock and us in the very rural area. Our home was broken into and then posted no trespass by Wells Fargo. We lost much of our personal belongings. There were elements on the access road to our home through the subdivision which made the road impassible due to flooding as well. I reported this complaint to CFPB complaint # XXXX on XX/XX/XXXX and provided documents. ( please see complaint ) I have submitted complaints and request for compensation to Wells Fargo and as of recently they have once again made confusion and recanted on paperwork they sent to me. I have been working currently with XXXX XXXX, phone # XXXX # XXXX last we spoke he said to contact him with follow up questions but when I called back the next day his answering message said he was on the line helping others, which was not true as he had left for vacation. XXXX XXXX had sent a letter on XX/XX/XXXX ( attached ) asking what I desired for a resolution. So I spoke with XXXX who said he would follow up. Then out of the blue I receive a phone call on XX/XX/XXXX from a women Wells Fargo representative who tells me my complaint is not valid for the Wells Fargo settlement and I will not get any money. I had filed to be a part of the Class action Wells Fargo mortgage claim. I did so online as well as a phone call to Wells Fargo. I once again asked this agent if they had my address correct as they had not previously, they claimed and causing paperwork to reach me late. I requested of XXXX XXXX to email me documents as well as send USPS. he has been out on Vacation until XX/XX/XXXX I received another letter dated XXXX case XXXX and it said Wells Fargo was committed to looking into my complaint. Then today on XX/XX/XXXX I receive at the USPS a XXXX letter from Wells Fargo that says they inadvertently sent me an acknowledgement letter on case # XXXX, they apologize and are withdrawing the case. ( attached ) once again they have recanted. I maintain that Wells Fargo caused us to loose a home, land, livestock and personal effects. Causing much emotional stress and displacement. XXXX XXXX formerly XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation