Consumer complaint received 2023-10-10
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Dear American Express and other corresponding parties, I am writing to express my deep concern and disappointment regarding your recent decision to retain incorrect information on my credit report, despite the substantial evidence and documentation I provided to support my dispute. This matter is of utmost importance as it directly affects my financial standing and credibility. 

I am disheartened to find that American Express, which I have clearly substantiated as inaccurate, remains unchanged on my credit report. This situation not only violates my rights as a consumer but also reflects a blatant disregard for the Fair Credit Reporting Act ( FCRA ) guidelines that are in place to protect individuals from such discrepancies. 

I have attached documentation that unequivocally proves that the account in question was paid in full in XXXX of XXXX. It is disconcerting to observe that my credit report inaccurately states this account was charged off in XXXX of XXXX. Such a glaring discrepancy not only violates my rights as a consumer but also flies in the face of the Fair Credit Reporting Act ( FCRA ) guidelines established to safeguard consumers from such injustices.

As per Section 611 of the FCRA, it is incumbent upon credit reporting agencies to conduct a diligent and fair investigation upon receipt of a dispute. Moreover, Section 611 ( a ) ( 1 ) ( A ) explicitly mandates that consumer reporting agencies must employ " reasonable procedures to assure maximum possible accuracy '' of the information contained in a consumer 's file.

By failing to rectify this gross error in light of the evidence presented, you are not only breaching specific FCRA clauses but also undermining the very essence of the FCRA itself.
According to Section 611 of the FCRA, it is the duty of credit reporting agencies to conduct a reasonable investigation upon receiving a dispute. Furthermore, Section 611 ( a ) ( 1 ) ( A ) stipulates that consumer reporting agencies must " follow reasonable procedures to assure maximum possible accuracy '' of the information contained in a consumer 's file.

By failing to rectify this error in light of the evidence provided, you are not only in violation of these specific FCRA clauses but also undermining the very purpose of the FCRA itself.

I must also inform you that I am well aware of the legal recourses available to consumers in cases of FCRA violations. As per Section 616 of the FCRA, any person who willfully fails to comply with any requirement imposed under this title with respect to any consumer is potentially liable for actual damages, punitive damages, and attorney 's fees.

Furthermore, I am not hesitant to pursue legal action to protect my rights under the FCRA should it become necessary. I trust that this is not a course of action either of us wishes to undertake, as it is both costly and time-consuming. Thus, I implore you to reconsider your decision and rectify the inaccuracies promptly.

I expect that you will conduct a thorough investigation and correct the information on my credit report in accordance with the FCRA. Failure to do so may leave me with no choice but to seek legal remedies.

I trust that you will take this matter with the gravity it deserves and rectify the situation promptly. I look forward to your immediate response and a resolution to this matter.

Company response to consumer: Closed with explanation