Consumer complaint received 2018-12-29
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Responding to your letter again. I notice you guys said " you will not respond to addition inquiries. '' Sorry but you're legally required to and you WILL respond to this letter as well otherwise the CFPB will fine you = ). The first point I'd like to address is that you said " you called us at this time. '' Keep that in mind for later when I bring something else up. Yes I did advise I did not have my phone at work ... because when I work I tend to not have my phone available so that statement is 100 % true. I was asked if I had the phone while working technically I didn't have it while working so that's why I said no or I don't know. And no I wasn't sure if I had my wallet or phone because I put the items inside a baggie with my lunch. I assumed I had my items in the bag so that's why I said I put my phone / wallet in my locker. And yes my wallet did feel lighter missing 4 cards. ( 3 credit cards and ID ) I know what my wallet feels like in general so when I pick it up I'm aware if its lighter or not. And yes my phone was visible in my locker when it should have been put away so clearly I could tell somebody used it / moved it. Oh and whats this that I'm reading that I explained in previous complaints ... XXXX CT and XXXX CT? you mean XXXX XXXX Pacific time like you told me before seems you're writing down misleading statements and that seems to uphold my story even more you say " this information does not support the claim my items were stolen from my locker. '' It justified it even more.. Nice job digging a hole for yourselves. and in your final statement you say " all calls located and reviewed reflected that the person calling was able to pass one or more of our verification procedures '' What do you mean ( that the person calling ) was it me or " that person '' you seemed to refer to myself earlier in your statement you said YOU now its " that person ''. I also would like to put on the record XXXX XXXX that YOU told me the person failed my social and didn't know my password you also told me to drive to the XXXX store to get my money back. You said you spoke to the security team and that they're going to refund me. XXXX store said they had no idea what you were talking about so did you make it up? Did XXXX security say I should get a refund for my card being stolen? Very contradictory. 
Lastly in addition to all this I had 3 Citibank cards stolen from me and used I got my money back on 2/3 of these cards. How you can give credit back to 2 cards but not the 3rd when I made the same claim for all these cards? Its like saying my home burned down and everything is covered but the bathroom just because ...? 
You WILL respond to this letter don't ever tell me you wont respond to further inquiries I'm going to make sure you guys spend, spend, and spend on this investigation probably already $ XXXX Deep, lawyer gunna cost you at least $ XXXX $ XXXX for trial. If I don't like the response Ill file another complaint. So far this response is EXTREMELY contradictory and a judge will be confused about why you are lying about this times the cards were used and why you refunded 2/3 cards. Respond within 15 days ... Get cracking .... = )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation