Consumer complaint received 2019-05-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Bank of America v. XXXX XXXX Account # : XXXX Payment to : XXXX XXXX XXXX, attorneys for Bank of America Contact Person : XXXX XXXX, XXXX x XXXX Confirmation # : XXXX Transaction Amount : {$1600.00} I am writing to you today in hopes that you could assist me with updating my credit reports. I am requesting deletion of this inaccurate data from my Credit History Report, but they have refused. The credit bureaus insist that Bank of America is claiming the information to be accurately reported. This is not true, and I have attached documentation to prove otherwise. 

I have made multiple attempts to contact XXXX, XXXX and XXXX XXXX XXXX to update the status of the Bank of America account reporting on my credit report. After I dispute the item online, Bank of America has reported the account to show a payment of {$1600.00} leaving a balance of {$610.00} on my credit report as owed. I am trying to get assistance with updating my credit files but the reporting companies are telling me to contact Bank of America directly which I have done but have been on the run around. Heres what I was told : 1. XXXX at Bank of America said they no longer have the account and I should contact XXXX XXXX XXXX XXXX. However, that was old information as the account was then transferred to XXXX XXXX and I should contact XXXX XXXX at XXXX. After contacting XXXX, I was told the account was referred to XXXX XXXX XXXX and thats how I reached Ms. XXXX XXXX. 

2. Upon connecting with Ms. XXXX, she was excellent, and provided wonderful customer service during the process of creating this settlement agreement, as I was no longer able to afford to pay the entire balance due. We agreed to the settlement and it was executed on Wednesday, XX/XX/XXXX at XXXX XXXX, with my electronic payment through XXXX XXXX XXXX website payment portal in the amount of {$1600.00}. This payment was made as a good faith effort to dismiss, settle the past due account in full and therefore dropping any potential lawsuits in the future, as per my conversation with XXXX XXXX from their NJ office location. After paying, Ms. XXXX informed me that it would take 14 days before I received documentation stating the account had been satisfied. 

3. As Ms. XXXX stated, a few days later, I received a Settlement Agreement from the District Court of MD for XXXX County,  Case # : XXXX recording judgment as satisfied. 

4. On XX/XX/2019, I mailed proof of my payment to XXXX, XXXX & XXXX  with all receipts and correspondence, however, they said that Bank of America has not confirmed that I have made a payment but a balance remains on the account. 

List of phone calls to rectify my information : 1. Telephone calls to XXXX XXXX XXXX XXXX xXXXX Re : updating credit report with terms of Settlement Agreement from XXXX XXXX XXXX representing Bank of America XX/XX/2019 @ XXXX XXXX  Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX  Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX  Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX XX/XX/2019 @ XXXX XXXX Voice mail XXXX XXXX xXXXX 2.  Telephone calls to XXXX  at the following # s : XXXX and XXXX and XXXX XXXX : updating credit report with terms of Settlement Agreement with XXXX XXXX XXXX for Bank of America XX/XX/2019 @ XXXX XXXX - Agent said Bank of America has verified the information on my report to be correct with a {$610.00} balance, when the settlement agreement was a pay for delete and I paid {$1600.00}. 

XX/XX/2019 @ XXXX XXXX - Agent stated I should get in touch with Bank of America directly to dispute the balance further as Bank of America is reporting the balance as correct in their files but not in accordance with my settlement agreement. 


3. Telephone calls to XXXX XXXX Re : updating credit report with terms of Settlement Agreement with XXXX XXXX XXXX for Bank of America XX/XX/2019 @ XXXX XXXX, agent stated that Bank of America has updated the account which shows a balance of {$610.00}, which was no the agreement made with XXXX XXXX XXXX. 

This is a written dispute of this account per the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Fair Credit Billing Act. Please be aware that I am exercising all of my rights per these laws and all other applicable laws protecting me. 

This negative mark is damaging to my credit and preventing me from being approved for financing. Please contact XXXX, XXXX, and XXXX, immediately to remove this information from my credit file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation