Consumer complaint received 2020-11-20
Company: Experian Information Solutions Inc.
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
We are going to become good friends. I have filed three complaints against Experian with your company and Experian will not stop lying and add fraud alerts to prevent me from getting a car and a job. Yesterday my neighbor stopped by to show me that XXXX fraud department sent a letter to my name but XXXX XXXX Thats not my address nor has it ever been my address. This XXXX fraud alert experian has been trying to add to my credit since last XXXX. XXXX already confirmed back in XX/XX/2020 XX/XX/2020 and XX/XX/2020 that I not only never had an account with them but my ex husband XXXX XXXX does. My address is all over my documentation so how is it that they sent a letter to XXXX XXXX now a year later. I got a fraud letter from a collection company in XXXX at my correct address. Experience has committed non stop fraud on my information. They refuse to clean up my credit and leave me alone. They have even gone as far as to apply to XXXX XXXX for a computer three weeks after I submitted police reports with a score of XXXX. I never applied with XXXX for a computer but I told XXXX XXXX before they were part of the scam I wanted a computer but I could not get one with XXXX through XXXX XXXX because of the identity theft. XXXX XXXX XXXX increased my credit to {$900.00}. 

I need help. Why is this allowed. I am not submitting any more documentation these people have done everything to try and impact my life. They need to fix my credit. They use it to commit fraud. XXXX is not my bill not my account and no other credit bureau has it and I never had an account. I already did this and for them to use my info and contact XXXX and send a fraudulent letter to XXXX XXXX when my police reports has my address all over is really disgraceful. The letter was returned to sender the address is not mine never was. 
You send my complaint and Experian removes it right away and a week later they add another alert. 

There is no fraud. I want my credit fixed. They need to stop. They do not reply to any thing I send to their office certified and as of today they have continued to commit fraud using me. I have yet to get another credit report showing changes. 

They also did something else. I am calling the FDIC tomorrow with documents proving that this company has continued to harass me and not correct my reports. I purchased a car and now I cant get it because they added fraud alerts again one week later Please help me. I will not send anything else as Experian has no interest in doing anything legal. Using my police reports to create a fraudulent letter. I got a letter from XXXX and a recorded call the XXXX account is my ex husbands XXXX. It should not be on my report. They even called him and used a number that they put on my report that is fraud 12 months ago. 

I believe they are doing other illegal activities. I need them to remove this fraud alert and they are not allowed to vomit fraud on my credit. Its my credit. Unless I sign off on fake fraud alerts they are not legally authorized. They cant even remove the 20 fraudulent they added. 

They are the only ones doing this and not fixing my credit. I want to buy a car I have been approved and experian needs to stop harassing me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief