Consumer complaint received 2019-09-06
Company: Square Inc
State: MO
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
CASH APP WENT INTO MY OFFICE UNAUTHORIZED DURING A CONVERSATION WITH THEY ATTACHED PLEASE READ : I sent a letter to Square, Inc./Cash App Dear CASH APP/Square, INC I am writing because someone from cash app stole XXXX out of my bank account. Attached is proof from my XXXX XXXX XXXX Account and I want my money back immediately. 

The person I SPOKE is the person that I believe who stole my money. The reason I called was because I sent {$100.00} to the wrong person ; he was supposedly be helping me refund my money. I sent money to the son instead of the father name XXXX. He was telling me steps to get my money back but he was actually stealing my money by the minute. Listed below is the monies that he stole. He repeatly ask me question about my bank. The he told me to hold but never came back to the telephone. So I called the below listed number ( only the XXXX not the extension. I had to used three different telephones to reach CASH APP. Finally I called a man by the name XXXX XXXX he told me that he would help. I asked he to not leave me on the line for hours as had been done. As I was talking to XXXX XXXX on XXXX x XXXX he stated. He then, the supervisor, XXXX XXXX, got on line. His # is XXXX x XXXX. He told me that I needed call someone to verify that, I guess, I sent money to, so I call my son XXXX, he could not be verified, I call my daughter, XXXX, she could not be verified, the I call my other son XXXX XXXX and he was verified. XXXX told him that he was sending the money. XXXX told us that it would take about 25 minutes and call him back in 10 minutes ; I called him back but the telephone messages I received was that it was declined. SO I waited for the 25 minutes and call the above listed number and the calls ( 2 ) both were decline. I call from a different number ( a third number ) still rejected. I called the number the first number I call which was XXXX it stated that it was busy. 

{$150.00} CASH APT TOOK MY MONEY out of my bank account THIS IS THE MONEY THAT WAS ADDED TO THE MONEY ALREADY ON MY ACCOUNT {$170.00} CASH APT TOOK MY MONEY out of my bank account {$150.00} CASH APT TOOK MY MONEY out of my bank account {$250.00} CASH APT TOOK MY MONEY out of my bank account {$26.00} Money ALREADY ON MY CASH APP I had downloaded {$150.00} to my cash app so I could send the {$100.00} to my son. So I called CASH APP explain but instead of them helping me they were helping themselves by stealing money out of my account. During the conversation they were deceiving me to closed the one account and open another so that they could steal my money. My original information was stolen and another account was put up. I do not have any of information from the money received nor sent. 
( I WANT MY MONEY BACK. ) I WANT MY MONEY BACK IN MY ACCOUNT NOW. I will be going to the bank TO STOP PAYMENT HAVING anything to do with cash app and going to my lawyer to sue FOR ALL OF THIS STRESS AND TO STOP THIS ( UNAUTHORIZED TRANSACTIONS ). 

It is now XXXX XXXX and no call back nor no contact with them through no telephone number listed on your site. 

They also took my old account down and I cant see any of my previous transaction I DOWN LOADED YOUR CASH APP BOOKLET OF 27 PAGES. # 7 PAYMENT CANCE3LLATION, STOP PAYMENT REQUESTS AND REFUSED PAYMENTS. YOU STATES : Our ability to stop a P2P payment instruction or recover funds associated with an unauthorized payment instruction will depend on how the payment instruction was initiated, and whether the payment instruction has begun processing. P2P payments not claimed by a Recipient for fifteen ( 15 ) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed. 

The problem with CASH APP is that it is not friendly users. You cant talk to anyone at all. THIS IS WRONG AND MUST BE TAKEN DOWN ACROSS THE WORLD. 

ANGRY XXXX XXXX I AM GETTING A LAWYER AND I AM GOING TO REPORT TO THE ATTORNEY GENERAL OFFICE AND ALERT SOCIAL MEDIA OF THIS AND THE WORLD AND FAR AS I CAN GO. 



I WANT MY MONEY BACK NOW. 

RE : I want my money back. 

Dear Square, Inc. Licensors I am sending this complaint because CASH App STOLE MY {$740.00} ON XX/XX/2019. Attach please find the letter that I overnighted to SQUARE, INC./CASH APP LOCATED AT XXXX XXXX XXXX, XXXX XXXX ; XXXX XXXX , CA XXXX. 

During the conversation with supposedly have been a CASH APP service person ; they were stealing my money. I did go to my bank ( XXXX XXXX XXXX ) spoke to the Fraud Department. I completed the packet today XX/XX/2019 @ XXXX XXXX. The person that I supposedly talk to name he gave me was XXXX XXXX. 

I have read the 27 pg. Term of Service|Cash App. The Term of Service is not User Friendly. It has many loop holes for Square, INC/Cash App employees to steal customer money. The numbers Square, INC/Cash App give goes to an automatic message that does not help in the least. All of the number goes to an automatic message that cant help you. 

This letter will be received by as many of your Licensors of Square, FTC, Consumer Financial Protection Bureau. I have already completed a Fraud Affidavit packaged at the Bank. I have overnighted this letter to SQUARE, INC/CASH APP. I have also sent a letter to the Attorney General Office. You Guys will not get away with stealing my money. 

The CONTACT CASH SUPPORT states on their contact cash support that you CAN REQUEST CONTACT THROUGH THE Cash App or cash.app/help but they lied NOONE WILL CONTACT YOU BACK AT ALL. They further stated on their TERMS OF SERVICE that you can call XXXX. When you call you will notice that ( current no phone number that you can call to peak with CASH SUPPORT does not work. OR you must request contact through the Cash App or cash.app/help. These directions are false and do not work. I went through the directions in contacting someone I received a message that stated that my complaint was received and I will receive service from them BUT nothing was done. I WANT MY MONEY BACK NOW The money deducted from my account was not authorized and I want it back. Now the money that was taken came from CASH APP ; it is stated on my bank account with a number that does reach any one. The CASH APP does not allow customers to reach any one and when there is a complaint they promise that they would contact after an online support but they lied. 

PLEASE READ THE ATTACHED LETTER THAT ALL WILL RECEIVED. 


Sincerely, XXXX XXXX ATTACH PLEASE FIND THE LETTER THAT WAS SENT TO ALL

Company response to consumer: Closed with explanation