Consumer complaint received 2021-04-26
Company: BSI Financial Holdings, Inc.
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
BSI Financial Services has been servicing my mortgage since XX/XX/XXXX. This mortgage was transferred to XXXX XXXX XXXX XX/XX/XXXX. Due to health reasons I was forced to file Chapter XXXX bankruptcy XX/XX/XXXX. My mortgage was modified from a previous lender and transferred to BSI Financial. Unfortunately I have had to file two previous complaints against BSI Financial. The first in XXXX involved BSI Financial not sending monthly statements or notification of payment changes to either me or my bankruptcy attorney for the first 6 months after the loan was transferred from the previous lender. BSI Financial acknowledged a system problem and corrected the issue. Unfortunately having not been notified of a payment change or receiving any mortgage statements my loan became delinquent unbeknownst to me when I was paying the lower monthly amount instead of the escrow adjusted amount. I eventually resolved this issue. 
In XXXX I was forced to file another complaint against BSI Financial. BSI Financial for several years was purchasing lender placed insurance even though I provided them my insurance information. In XXXX they actually purchased 2 policies. On XX/XX/XXXX they purchased a policy costing {$2000.00} and a subsequent policy for {$2300.00} on XX/XX/XXXX even though I had a policy with XXXX XXXX XXXX XXXX. To put it into perspective my annual premium at XXXX XXXX XXXX cost me {$730.00} in XXXX. In addition I never received notification of such purchases nor a declaration page from the insurance company. To this date I still do not know who underwrote these policies. These misappropriations of escrow monies and purchases by BSI Financial caused severe escrow shortages. BSI Financial resolved this issue nearly 2 years later on XX/XX/XXXX. 
This complaint I am filing now has produced the most damage to me and my family. BSI Financial transferred incorrect data to the new mortgage company XXXX XXXX XXXX My final statement dated XX/XX/XXXX from BSI Financial showed a balance owed of {$4900.00}. I was also owed a credit of {$590.00} in unapplied payments so my actual balance was {$4300.00} ( a copy of this statement is provided ). After receiving my first statement from XXXX XXXX XXXX it reflected a balance owed of {$18000.00} which equates to a {$14000.00} difference XXXX a copy of this statement is provided ). This balance was based on information provided from BSI Financial to XXXX XXXX XXXX according to my account manager XXXX at XXXX XXXX XXXX. I immediately contacted both BSI Financial and XXXX XXXX XXXX On XX/XX/XXXX I contacted XXXX XXXX from BSI Financial and sent her a copy of the XXXX XXXX XXXX statement via her email. She said she would get back to me but has not responded yet. A subsequent phone call on XX/XX/XXXX to XXXX at BSI Financial resulted in no call backs either. Please note that my attorney XXXX XXXX did send BSI Financial in XX/XX/XXXX a letter of authorization to speak, call back and/or provide statements to me so BSI Financial would not be out of compliance regarding lender restrictions in contacting borrowers in active bankruptcies. A balance of {$18.00}, XXXX would place me over 14 months in arrears. 
On XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX XXXX attorneys for XXXX XXXX XXXX filed a motion with the Bankruptcy XXXX requesting Relief For The Automatic Stay. This motion was filed as a direct response to the information provided from BSI Financial to XXXX XXXX XXXX. I now need to get my bankruptcy attorney involved which will cost me money to determine how such an error occurred. More damaging though is my discharge of Chapter XXXX has been delayed and a possibility of dismissal could arise. The financial losses to me and my family and the negligent infliction of emotional stress to both me and my family has left me no choice but to seek legal counsel with a potential lawsuit against BSI Financial. Misapplied payments, unnecessary forced placed insurance, improper accounting for a corfirmed Chapter XXXX Bankruptcy, negligent infliction of emotional stress, unfair business practices along with numerous RESPA violations are just a few named illegal practices which have been employed by BSI Financial.

Company response to consumer: Closed with explanation