Consumer complaint received 2022-03-15
Company: Credit Karma, LLC
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I was in a life threatening accident in XXXX of XXXX. I was admitted to hospital because I had bleeding on my XXXX. I had XXXX XXXX and was in a XXXX to give my XXXX  and body time to heal. I was in the hospital until XXXX of XXXX and prior to this I did not leave. When I got home in XXXX of XXXX I came to realize my boyfriend at the time of the accident emptied out my bank accounts. He filed my taxes fraudulently and had them deposited into a credit karma account. He also completely took over this account. He had my phone, my is, social security card, all my banking information I mean He had everything. He completely stole everything I owned and evert dollar I had. Even my clothes and my childrens stuff. When I found out I immediately called all the banks and made police report and identity theft report and when I contacted credit karma and reported the theft the lady said everything was filed and I would get my money back in less the 9 days. This was on XX/XX/XXXX she also stated they would be contacting me to get my supporting documents. On XX/XX/XXXX I saw on the account that the dispute was closed. It didn't say why so I called credit karma and the man said that he escalated my complaint and that he was going to help me out and make sure I got the provisional credit but this would be no more then 15 days. He also said they would be contacting me for my supporting documents. On XX/XX/XXXX I saw that there was an jpeg attached to the transactions on the credit karma app and so I took a look and it was letter from credit karma saying that my dispute was not valid because the transactions were all authorized. I felt so terrible I have been in tears since. This man stole my identity and I feel like they are letting him get away with it. I have never been treated so awful in my life. They never even contacted Me or asked me for my supporting documents. I would like to speak to whoever I got too because I would like to take this to court. I was in XXXX I don't know how I could have authorized anything. One of my doctors discharge notes were do not put my XXXX  at any risk and avoid situations that cause large amounts of stress because it's so important for my XXXX  to continue to heal and large amounts of stress can alter the healing process this is also included in the note inhave from my Dr that's certified to credit karma stating that I was in hospital and in XXXX during the charges and I could not have authorized the charges. Credit Karma never seen that because they have no contacted me about the disputed transactions. Since I got out of hospital I have been under huge amounts of stress because I had everything stolen from me and I don't have way to even buy groceries and I can't work because of XXXX XXXX XXXX so I am just stuck and can't even get the money back that eas stolen from me. I have huge headaches and all I do is cry its awful. I pray to God someone hears my story and sees how wrong it is and helps me. All I want is my money back. {$2400.00}

Company response to consumer: Closed with explanation