Consumer complaint received 2023-04-26
Company: ProCollect, Inc.
State: MS
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On XX/XX/2023, a representative called and left a voicemail about a business matter with Pro Collect Inc. ( PCI ). The representative left a voicemail at XXXXXXXX XXXX The representative then called my mother 's cellular phone number ( unauthorized ). My mother gave me the message and so I called Pro Collect Inc and spoke with XXXX XXXX. She said that she was from PCI and that she was calling in reference to a matter involving a debt owed to XXXX XXXX XXXX XXXX. I explained to her that I had been waiting on XXXX XXXX to send the final ledger and that I had not received one. XXXX XXXX informed me that a letter was sent out to me back in XXXX. I told her that I had not received the letter. She then verified the address as XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX 

I explained to her that I had not been at that address in five years-six years and that XXXX XXXX should've had my updated address already. She then asked me for my current address. I gave her my address and informed her that the correct address was updated on the vacate notice form completed in XXXX. In light of that clerical error, I told XXXX XXXX that based on the law, I was not notified even though the client had the correct address. I even offered to send them proof of the signed form via email. I then asked if they could give me until the XXXX of XXXX to take care of the matter in light of them being given the wrong address by the client. She informed no and said that I needed to pay the balance by the XXXX to prevent the balance from being reported to the credit bureaus. I explained to her the unfairness of this. I then asked to speak to a supervisor. She said that this was not a supervisor matter. She said I needed to pay the {$800.00} to avoid credit reporting. 

I then called back and asked for a supervisor. I was transferred to XXXX XXXX. XXXX XXXX wouldn't let me explain and profusely kept cutting me off even when I explained to her that they had to validate the debt in writing. I told her I wasn't paying anything until I was sent something in writing. After all, I don't know if this company is even a legitimate one based on the level of professionalism. I spoke to XXXX XXXX several times and she also kept cutting me off midsentence which was very frustrating. 

I have no problem with paying what I owe. I just would like to validate what is owed as that is my right as a consumer. To be quite honest, with the level of professionalism, disrespect, laissez-faire attitude, and disregard for fair and honest debt collection practices, I don't feel comfortable doing business with this company. I will probably deal directly with XXXX XXXX moving forward as it seems as though I can't even get a final ledger from this company. I've received no written communication from them prior to them reporting to credit bureau.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation