Consumer complaint received 2021-08-11
Company: FIFTH THIRD FINANCIAL CORPORATION
State: NC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
Your Complaint : Which company? 

Fifth Third Bank Describe your complaint : Fifth Third Bank is the bank we went through for our loan on our new home. I had switched to them after working with a different lender that could not help us. We missed our first closing date of XX/XX/XXXX than again XX/XX/XXXX. Any information that was needed by the bank from me I got it to them ASAP but right before closing dates I was hit with more things they needed. I was given a new closing date of XX/XX/XXXX @ XXXX and the closing did not happen till almost XXXX that night. I was Charged {$500.00} by lawyer for after hour fees. Initially I was also told that I was approved for a credit from the bank in the amount of {$5000.00} that would come off the closing cost. Than it dropped to {$3600.00} and than it dropped to nothing. I did get a {$1000.00} but I am not even sure what that was for. We also had to give the seller {$1000.00} so she would not put home back on the market. This was the worst experience. Attached you will find proof on what they told me closing costs would be. 

This is one of the e-mails I sent them. 


Good Morning!! This is XXXX XXXX I am sure that known of you will respond to this e-mail just like the other e-mails I have sent no one at Fifth Third that is responding to me anymore. I was informed yesterday that there is a response to my complaint and that it will be mailed to me and the outcome is not good. I will not take that response and I will keep e-mailing and complaining until someone gives me the response I am seeking. I should be given a refund. I was told from the way beginning that I was approved for the credit through Fifth Third and I have that in E-Mail. I was also told in many e-mails and phone calls that I would be paying less than {$4000.00} at closing because of that {$5000.00} credit that we did not get. I understand that there are changes in company policies but all employees at Fifth Third need to be informed of that so they do not give clients inaccurate information, it's very miss leading. Had we known that we would not be getting that Credit we would have went with the other lender that could of had us closed on the date we needed, but I stuck with XXXX XXXX and missed 2 closing dates and had to pay after hour fees and the seller more money to not lose the home. She should have never guaranteed closing dates.. I did everything I was told and had all documents that were needed and requested by XXXX XXXX as quickly as possible. She never needed to wait on anything from me. This is not the way a business should be conducted. I will no longer recommend this bank to anyone. I was told the President of the company is " FOR THE PEOPLE '' but obviously that is not true. He has failed me twice now. I know you have a copy of the response to my complaint and I would like it e-mailed to me immediately so I can have it for my lawyer. Communication with this Company is HORRIBLE!

Which issue ( s ) : Lied about the price How they can fix the problem : A REFUND!

( Compensation request : {$6000.00} ) I have reviewed the response made by the business in reference to complaint ID XXXX, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. 

I have attached documents that gave us the impression that we were entitled to the {$5000.00} Credit.

I have attached documents that gave us the impression that at closing a little under {$4000.00} would be owed.

We should be reimbursed for the Lawyers after hour fees. 

XXXX XXXX the loan office even said that she was not aware that the company changed their polices in regards to the {$5000.00} credit and thought that it was ridiculous that we were not receiving the {$5000.00} Credit. 
XXXX XXXX should have bumped the closing date even further if she did not think we would close on XX/XX/XXXX. The two previous closing dates she should have never said " O yea we can make the deadline '' if she had any doubt in her mind that we would not meet the closing date. 
We would not of had to pay the seller {$1000.00} if a second app did not have to of been done. She waited to long for a negative response from the " OFFICE OF THE PRESIDENT '' to tell her she could not pull over my credit score to the 1st loan application. She should have just went ahead and did a re-app and we would have closed much earlier than we did. 

I don't really care at this point what the company policies are. You all need to admit that you messed and we should be compensated for it. 

This bank has the worst communication. 
Like I said in the 100 emails I have sent to over 6 or 7 people higher up people at Fifth Third Bank. I will be going to the NEWS AND MY LAWYER. 


Regards, XXXX XXXX

Company response to consumer: Closed with explanation