Consumer complaint received 2019-05-15
Company: U.S. BANCORP
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/19 i went to the US bank at the XXXX XXXX in XXXX Arizona to deposit a bank check from one of my other bank accounts into my business account. Now mind you this is branch that i opened up my Business account at. So as i walk in there is another gentleman a white male who is in front of me walking up to the teller. He says he has several deposits to make in behalf of the company he works for as well as other transactions. The teller begins to assist him and they talk about what happened over the weekend pool parties etc even to the point of showing pictures from there cell phones. As all this occurred never once did she ask for any form of ID before assist in making his deposits. They were taking a long time talking more then working and i was on a time schedule. So i asked politely excuse is this transaction going to take a long time? My reason was because if it was i would have gone to ATM and made my deposit. She the Teller answered i have 4 deposits and the customer remarked sarcastically i upset this gentleman behind me. So as things wrapped he walked away i walked up to the window and the teller who was white female just walked away and went to the window to help someone else. I do realize she was the only teller there at the time but never said a word to me about i be right with you excuse etc. So i stood there just looking into space she finished with that customer and said how may i help you. I signed the back of my check handed it over to her along with my business debit card which has my company name and my name on it and said i would like to deposit this into my business account. She looked at me and said i need your ID in order to make the deposit. I asked why do i need ID i gave you my business bank card. She said we need ID 2 forms thats our Policy you can use the ATM if you dont want to give your ID. I said you didn't ask the guy in front of me for ID and you handled his deposits. She said it policy i need your ID to access the account. I said im not asking to withdraw money im not asking for a balance or anything im putting my money in and i need 2 forms of ID to put my money in the account. She said again your more then welcome to use the ATM. I said i opened my account at this Branch who is your manager do you have a manager i can speak to. She stated  we dont have a manager we have a manager that is filling in. At that Moment a gentleman who was XXXX who was helping 2 people in the office area came walking out at a hurried pace full of adrenaline with his chest puffed out. Is there a problem what is going on he said. I said sir im trying to make a deposit in my business account that i opened here at this branch i gave the teller my business card and now your asking me to show 2 forms of ID thats absurd. He said this is our policy if you dont like i would be more then happy to close your account. Whoa Mind you if you had a question about who i am i opened my account there at that branch which i stated many times my ID is on file the can pull that up. Also i was the only person of XXXX in the branch and no one else was treated under that policy in the Branch only myself. At that moment i walked out. I felt and feel so Humiliated by being discriminated against because of my XXXX. I was shaking the rest of the day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation