BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-12-13
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
on XX/XX/2022 i sent off an dispute letter referencing inaccurate reporting & late payments to, XXXX, XXXX XXXX Experian for a chance to correct their errors. I was never late on these accounts. Consumer Reporting agencies have assumed a vital role and have a responsibility to report consumer information to the best of their ability with Maximum accuracy. I have never been late for the following accounts XXXX  XXXX ( XXXX, XXXX & Experian ) Please investigate & provide proof with statements showing that these payments were late. If proof cant be provided i demand these payments be updated to on time as they should be as I was NEVER late. Thanks XXXX  XXXX ( Experian, XXXX & XXXX XXXX Please investigate & provide proof with statements showing that these payments were late. If proof cant be provided i demand these payments be updated to on time as they should be as I was NEVER late. Thanks XXXX  XXXX ( Experian, XXXX & XXXX XXXX Please investigate & provide proof with statements showing that these payments were late. If proof cant be provided i demand these payments be updated to on time as they should be as I was NEVER late. Thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-04
Company: NAVY FEDERAL CREDIT UNION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
Navy federal keep charging me NSF Fees Which is putting me in more financial debt

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-10
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
In XX/XX/2022, we ordered XXXX mattresses from Macy 's. We opened a Macy 's credit card for this purpose and so we could get the advertised special financing deal of 12 months no interest. The details of the purchase and the financing were confirmed by phone with a Macy 's customer service representative. The total purchase was approximately {$800.00}. The mattresses arrived in XXXX and the first bill arrived in XXXX. The bill required us to pay the entire amount in full otherwise interest would be incurred and made no mention of the special financing deal. I called Macy 's in XXXX and they told me they would fix the issue and in the meantime I " didn't need to worry. '' I was still concerned so I calculated the minimum payment myself and made it ( because a XXXX payment was required ). Now, I have received the XXXX statement, which does display the indicator of special financing, demonstrates the deferred interest to date, but still has me paying a minimum of {$29.00} on {$680.00} owed. It doesn't calculate the actual minimum payment to be paid per month to avoid interest. If I was to pay {$29.00}, I would certainly incur interest. Normally with these programs, the minimum payment that a consumer must pay not to incur interest is calculated and clearly disclosed to the consumer but no such disclosure has been made by Macy 's. Rather, Macy 's is counting on consumers either paying too little and incurring interest or paying the entire amount out of a concern of incurring interest. I called Macy 's on XX/XX/2022 regarding this issue and they advised me that what I was seeing is correct and that they " didn't have the ability to manually adjust customer accounts to show individual minimum monthly payments. '' I was told over the phone to pay {$69.00} per month for the remaining 10 months to avoid interest, which is {$40.00} per month more than their provided minimum payment. This issue must be addressed immediately as Macy 's is constantly running these special promotions and doubtless duping thousands of customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-12-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
There are two XXXX cards reporting on my credit report. I saw this after pulling my report on XX/XX/2020. These two accounts are not mine. I have never applied to XXXX or used any of their credit card services. The account reporting in my name is either a mistake or fraudulent

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-24
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XX/XX/ I submitted an account dispute to Experian Credit Reporting Agency through the CFPB portal. The Consumer Credit protection Act, Title VI Consumer Credit Reporting, Section 611 Procedure in case of disputed accuracy ( 84 Stat. 1132 ; 15 U.S.C. 1681i ), clearly states that a consumer reporting agency has no longer than 30 days to complete its reinvestigation. The 60 day timeframe allowed by the CFPB does not apply to credit reporting agencies because by federal law a credit reporting agency has a time limit of 30 days. Before the end of the 30 days Experian Credit Reporting Agency must update the information as instructed by the consumer or delete any unverified, inaccurate, and incomplete information. This dispute was not settled in the allotted timeframe and must be updated as instructed by me in the dispute notice or deleted. Experian responded to my dispute onXX/XX/XXXX which is 60 days, 30 days longer than lawfully allowed. This is a violation of 15 U.S.C. 1681i. 

When I did finally receive a response on XX/XX/ it noted that the disputed information appearing on my Experian report is accurate and has been verified. In the dispute I requested to receive a copy of the description of the procedure used to determine the accuracy and completeness of the information. As of today XX/XX/ I have not received a description of the reinvestigation procedure. Not delivering a copy of the description I requested is a violation of 15 U.S.C 1681i ( 6 ) ( B ) ( iii ).

See attachment

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-04-23
Company: CITIBANK, N.A.
State: GU
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Confusing or missing disclosures

Complaint:
I was told to open an account with XXXX and I will get {$400.00} bonus. 

i opened it on XX/XX/2018, sent a check for XXXX on XX/XX/2018. 

I called every month XXXX, XXXX & XXXX. They kept telling me to wait for my {$400.00}. End of XXXX, I called again, they told me I'm not eligible and ask me to create a dispute with them. XXXX I called again to ask for the status of the dispute they told me I'm not eligible. 

The held my $ XXXX since XXXX promising me the {$400.00} bonus. If they have told me XXXX I'm not eligible I would have closed my account. 

Now I received a letter from Citibank stating they reviewed my case and because I closed my account, I'm not eligible to receive the {$400.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-02-05
Company: Adler Wallach & Associates, Inc.
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Impersonated attorney, law enforcement, or government official

Complaint:
This company has made repeated attempts to collect a debt I do not know. And the fair debt collection that they are required to disclose their burden of proof in regards to the debt and I have after several request received nothing. XXXX XXXX calls me nearly 3 times a day and has for sometime now making threats of lawsuits etc. and I dont even know what I owe it for. 

Please provide all original paperwork for XXXX account and all necessary disclosure items proving that I owe the debt. The fact that XXXX buys credit debt for pennys on the dollar does not constitute proof enough to falsely ruin my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-09-08
Company: JPMORGAN CHASE & CO.
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I was in an automobile accident on XX/XX/2019 and because of my injuries I was out of work for several weeks. since I was not working during that time, my account went negative because my bills were on auto-pay. I was in the process of getting a personal loan to help get my account out of the negative and to have an extra cushion for my upcoming bills when out of nowhere and without warning my account with JP Morgan Chase was closed. Ive been a customer with them for 7 years and they refused to give me any information as to why they closed my account. And now, because of this closure, I am being blocked from opening any new account. I feel as though I am in a nightmare, not only was I in a horrific car accident, but now my bank is putting me in an even worse situation.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-19
Company: Strategic Alliances, Inc.
State: TN
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
received a letter from XXXX XXXX XXXX XXXX concerning a debt from XXXX XXXX XXXX for XXXX i spoke to them on 3 occasions concerning the issue. i informed them that this was do to fraudulent transactions. the debt collector was only concerned with getting a settlement of XXXX regardless of the issue. i also asked them for everything they had from XXXX XXXX but received nothing from them. they have ignored my request to dispute this debt.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-13
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Hi I am submitting this XXXX XXXX this isn't any influence and this is not a third party. TransUnion has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over XXXXtransunion has me at a score around XXXX That is a huge difference. transunion paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop n i made this clear for 60 days straight with transunion i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with Transunion. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact Transunion more than 21 times. transunion is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me XXXX  XXXX and stopping me from getting this job offer n now im homeless n cant provide to my XXXX year old XXXX  PLEASE HELP ME PLEASE im depressed  now.with no help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-13
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDEPT OF ED XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX has violated my rights. 

15 U S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U S.C 1681c. ( a ) ( 5 ) Section states no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse items of information, other than records of convictions of crimes which antedates the report by more that seven years.

15 U.S.C 1681s-2 ( a ) ( 1 ) A person shall not furnish any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-10-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Received unwanted marketing or advertising

Complaint:
Transunion credit company deceptive marketing practice deceives customers by requesting credit credit information with no description specifically as to way the credit card information is needed. My assumption was that my credit card information was needed as part of Transunion identification process and not for some type of " membership '' charge of {$24.00}. Apparently Transunion and mulitiple websites e.g. Transunion.com and XXXX. In order to established an account with Transunion for monitoring and obtained a " free report '', no information is listed for consumers that they will be charged {$24.00}. On XX/XX/2021, I went through the website Transunion process to establish an account and as I was going through their website process from identification, I was charged the {$24.00}, for a " membership '' fee. The website is set up in a way to provide the preception of steps of identity, no consumer information within credit credit information to note a charge of {$24.00} will be applied once information is provided. Truly disappointing and deceptive for a credit card company trick and deceive consumers to increase profit margins in an unethical way. Now I have to go through process of credit credit canceling, etc. due to unfortunate situation with Transunion.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-09-08
Company: Big City Finance, LLLP
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Charged fees or interest you didn't expect

Complaint:
Receive a loan and more interest is being charged, has paid hundreds of dollars and principal still barely going down at all, and deducts this amount out of my accout every pay day every other week. since XX/XX/2019, it is now XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2021-10-27
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
On XXXX I sent Equifax a dispute letter requesting unauthorized inquiries be removed from my credit report file. I never received a correspondence back from Equifax. On XXXX I sent another dispute letter for inaccurate reporting accounts on my credit report/file. It has been over 30 days and I haven't received any correspondences/reply from Equifax for these as well. I mailed another letter on XXXX stating I haven't received correspondence from them and to please delete the accounts listed in the letter for violation to respond within 30 days.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-02-05
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XX/XX/XXXX XX/XX/XXXX my card was marked as potential fraud and I could not use it. I called citibank. They noted it and they sent me a new card. I informed them I needed to review the charges and see what was fraud or not. 


Sometime within a week of above - I called citibank and gave them the items that were marked as fraud XX/XX/XXXX- XXXX - XXXX XX/XX/XXXX - XXXX - XXXX XX/XX/XXXX-XXXX - XXXX I was informed they would be removed and I would be contacted if they needed anything. 


XX/XX/XXXX I checked my statment on XX/XX/XXXX and nothing was removed. 


I called and spent over 30 minutes on the phone with the fraud department. 


I spoke with XXXX ( initial rep ) and XXXX, the manager. 


XXXX said I should see a credit within 3-5 days and they would call if they needed further info. 


I am sending this email as further documentation so I have some proof of the call and investigation that I have started again. 


XX/XX/XXXX I checked my account again and no credit. 
I called and spoke with the customer service department. 
They said they didn't show open disputes. 
They said they would reopen and request credits. 
I said this was unacceptable and that this should already have been credited. 
I am happy to assist with the fraud process, but I should already have a credit. 
I asked to speak to a manager. They stated that department was closed right now ( it was XXXX PST ) They apolgized ad said I would receive a call in 24-48 hours. 
I stated, I am going to file a complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-13
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
The unverified accounts indicated below continue to report on my credit report despite several written requests, in violation of federal law.I sent multiple letters to the 3 credit bureaus, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these accounts to be deleted ( A ). I will take legal action against you if you do not validate these accounts. Please follow the law so that this situation can be settled quickly. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-13
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Despite multiple written requests, the unverified items listed below continue to report on my credit report in violation of federal law. These items must be validated in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). If you do not validate these items, I will take legal action against you. Please follow the law so that this matter can be resolved as soon as possible. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX

Company response to consumer: Closed with explanation