Consumer complaint received 2019-12-21
Company: ACIMA CREDIT, LLC
State: MI
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
On XX/XX/XXXX I purchased a XXXX washer and dryer from XXXX XXXX XXXX   located in XXXX Michigan. It was quickly determined by the driver that the dryer was defective. The dryer did not get hot and smell gas coming from out of the vent. I immediately asked them to reconnect my dryer back up but the driver left. After smelling gas I immediately called out XXXX XXXX  they came out right away check my line and found out that there was nothing initially wrong with my gas line but checked out the dryer and detected that the gas was leaking inside of the dryer and coming out of the vent. The dryer was not getting hot. I called XXXX  's appliance and was told to disconnect the vent line from the back of the dryer and allow the dryer to run for about 30 minutes which would allow carbon monoxide pushed into the house. The XXXX tech said it could be done he went outside to pull up the report I ran back outside because at that point I could smell gas again the tech came back into the house and immediately turned back off the gas line check the line again and said that there is still nothing wrong with my line. Again check out the dryer and He determined again that the gas was leaking inside of the dryer and coming out of the vent from back of the of the dryer. At that point then disconnected my gas line capped off my gas. I called XXXX   while the XXXX tech was still here he spoke with the person called coach XXXX of which at that point the tech told coach XXXX the dryer was defective. I spoke with coach XXXX who told me that at that point they would get someone out by the name of XXXX their tech check out the dryer and by at least Wednesday no later Thursday and if possible they would have to call XXXX and have them to deliver me a new dryer. On Tuesday the tech called and stated at that point he wanted to come out and pick up the dryer where he would best be able to work on it at the store where he would be able to find out where the leak was and he would have coach XXXX call me back of which on Wednesday I did not receive a call I after coming home I called coach XXXX told him what the tech said he was going to call me back I did not receive a call back. I came home on Thursday called the store ( XXXX ) back and at that point still did not get any resolution to the situation. I called XXXX and told them after speaking with the Acima rep that there would be no need for them to pick up the dryer because Acima was canceling the transaction due to the defective dryer .More dishonesty from Acima . Now I'm very frustrated so on Friday I called Acima told them that I still wanted to cancel this transaction and I did not receive all of my appliances because I had ordered a counter-top microwave of which I still do not have. On the same day I spoke with Amica I received a text from the XXXX driver stating they were there at my house to pick up the dryer. I reply to him stating I don't know why when I am at work. I have expressed to XXXX  I work and do not get home until after XXXX XXXX several times. I was told on yesterday by XXXX  they were going to pick up the dryer and drop off a temporary one without any notification. More dishonesty. I will not be taking delivery or going to the store to pick up any microwave because I did not order a built-in microwave. Acima as yet to address to this issue. The concern I am getting from Acima is there is a schedule payment coming up. Or I can keep the dryer for a discounted price. This is unacceptable. Acima had me thinking they were going to pick these items up by having me send pictures of these items twice and wanted them a third time stalling for time closer to a payment and they never had intended to ask for their money back or cancel the transaction. XXXX  never intended on giving me a new product or calling XXXX.

Company response to consumer: Closed with explanation