Consumer complaint received 2021-09-18
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Paypal ( XXXX XXXX, CA ) On XX/XX/2020, I paid {$2300.00} using PayPal service for an XXXX item listed as " XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX  XXXX XXXX ''. I called XXXX if they can verify the authenticity of this bag and they said they don't provide this type of service whether purchased XXXX bag is authentic or not. There was no way I can verify if this bag was counterfeit. Then, I couldn't go out because of Corona Virus outbreak and I found out that this was a illegal counterfeit item when paint started coming off from the bag after few months of purchase. So, I tried to file a police report and file a lawsuit against this criminal who sold this counterfeit item, but, PayPal who received my money and paid the money to seller on behalf of me is refusing to provide the legal name, legal address, and banking information of this criminal ( seller ) who PayPal transferred my money to. There is no way I can find out who and where my money was paid to, unless PayPal discloses seller, who received my money through PayPal service, if PayPal is refusing to provide this seller 's legal name, legal address, and banking information because seller used fake business name and did not provide all the details to me because PayPal is the financial institution who collected all of this information and PayPal has all the duty and responsibility to collect the legal information on behalf the buyer and protect buyer from any fraud. But, PayPal is refusing to disclose seller 's info to me and participating in illegal business strategies by helping and facilitating illegal counterfeit sales and criminals to keep crimes to continue by hiding their identities to buyer who had financial damages from this sale transaction and PayPal is refusing legal rights of buyer ( myself ) to know who and where ( banking info ) my money was paid to. PayPal is practicing illegal business by making profit from illegal counterfeit sales and hiding criminal 's identity. PayPal 's 180 days refund grace period should not apply in this case because illegal crimes investigation and arrest should not have 180 days grace period and I have all the rights to get the refund for this illegal activities by PayPal and criminal ( seller ) with illegal counterfeit items sale. PayPal is negligent refusing to help the crime to be reported to legal authorities and putting buyers ( myself ) at great risk without protection from this serious crime and illegal activities. Please help me collect legal name, legal address, and bank information of the seller ( criminal who sold me illegal counterfeit item ) where my money through PayPal. Paypal 's respresentative told me they did not collect all the required information for this financial transaction of the seller ( criminal ) 's legal name, legal address and practiced in negligent business manner by just sending the money to this criminal who created PayPal account using fake business name ( XXXX ). I am trying to file a police report of this criminal seller who committed serous illegal crime selling counterfeit item and recovered my financial damages ( I sent {$2300.00} for Counterfeit XXXX XXXX  listed in XXXX as Authentic using PayPal service ). My credit card statement shows that my money was paid to PayPal so I don't have other banking information of the seller and I was only give a fake business name of this criminal who sold me illegal counterfeit item. PayPal keeps telling me that they can help me only within their 180 grace period after the transaction, But, PayPal needs to help me to file a police report and it should not limit to their 180 grace period from the date of sale transaction, because this type of serious illegal crime must be arrested, investigated, and must be stopped and I need to recover all the financial damages ( XXXX ) and PayPal is refusing to help me to get legal authorities help and file a police report because PayPal is refusing to provide the criminal 's legal name, legal address, and legal bank info where PayPal sent my money to who sold me illegal counterfeit item, because PayPal is telling that they need to protect this criminal 's legal identity. But, I have all the legal rights to know who I paid my money to. Please help me collect the legal name and address and banking info where my thousands of money was paid to from PayPal. PayPal is practicing illegal business strategies by making profit from illegal counterfeit item sales and collecting fees and negligent to help resolve online crimes by refusing to my rights to know who I paid my money to. Pease help and help me get refund from PayPal for the illegal counterfeit item and if PayPal does not disclose criminal 's info, I can not file a police report, stop this serious illegal crimes to continue, and recover my financial damages.

Company response to consumer: Closed with explanation