Consumer complaint received 2022-12-03
Company: Blackhawk Network Holdings Inc.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
XX/XX/2022 i got a post card from class action law suit that my medical insurance had my data stolen and i could file to get money. i did it and XXXX or XXXX i got a prepaid virtual debit card thru XXXX XXXX party called XXXX 

some night i discover on XX/XX/2022 that a charge for the amount of {$99.00} was taken from it and the transaction is listed as XXXX XXXX XXXX XXXX when i XXXX this it came up as 2 things 1. a Restaurant in XXXX XXXX XXXX XXXX XXXX and 2. a Video game. but im still not sure which. 

either way i never made this purchase, but i can assume someone was able to use the hard by randomly typing the number or typo. i know this because when i used the card online on XXXX or other sites they dont always check the EXP Date nor the cvv nor the name to use them just the 16 card number so who ever stole the {$99.00} from me had to have done it that way. even my bank card does this sometimes. 

i reached out to customer service which was not easy told it can take a few days, to restore my money, few weeks after all this i tried to login online and discovered my account was GONE i had to re-make a new account and used the same email i did before and discovered my card was gone from the account i had the old email i used to make the account used that to restore the old debit card and Discovered the {$1.00} that was left on the balance was missing and no transactions of it being used since the card was locked. 

every few weeks i get a email from XXXX tilling me EMAIL START : Communication Update Hello, This email is in reference to your dispute Case ( REDACTED ) We are still actively working with the merchant ( s ) to resolve your dispute. Due to the card network rules we must allow merchant ( s ) a specific period of time to respond to the investigation we have opened on your behalf. 



As a reminder we must allow merchant ( s ) a period of time to respond to our requests. This process can take 30-90 days to complete from the date we received all of the requested documentation from you, but most have a resolution within 30-60 days. 



A resolution will be provided to you as soon as the investigation is completed via email to your email address on file. 



We appreciate your business and value you as a customer. 



Sincerely, Cardholder Dispute Services : EMAIL END it's been over 82 days XX/XX/XXXX XX/XX/2022 since this happen and still no {$99.00} reimbursement let alone the missing {$1.00} i am starting to think i am being strung along and they are hoping i forget all about this and let it ago. 

i want the CFPB to find out whats taking so long and why i am still missing the money. 

i have been seeing on tiktok for 2 months now so many scams going on with other banks letting scammers steal peoples money and tilling there customers oh well and pretend there is nothing that can be done i dont want to be that person. 

if you go on XXXX type in mastercard prepaid cards even visa and look at the reviews you will see so many reviews of peoples money just vanishing from there account. 

i even see so many videos on tiktok of local store scams were scammers place printed barcodes over real barcodes so you load money onto the scams card NOT yours. 

something needs to be done its XXXX  and we are still getting scammed.

Company response to consumer: Closed with explanation