Consumer complaint received 2021-08-22
Company: DISCOVER BANK
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Discover Financial XXXX XXXX XXXX XXXX, XXXX XXXX Discover Financial Services XXXX. XXXX  XXXX XXXX XXXX, IL XXXX Customer Service - General Inquiries Discover Financial Services XXXX. XXXX XXXX XXXX XXXX XXXX, UT XXXX Dear Discover, Thank you for receiving this message. I have always had a good standing account with your company and usually always made the full payment or half payment every month. 

Unfortunately, back when the pandemic hit, I had just opened a showroom for my business. I invested more than {$100000.00} and two months later, the building was closed because we were above a restaurant. Fast forward to almost 2 years later, I have since then pushed local private client sales, and we recently moved out of the spot as the building owner did not comply with the city permits and the location was deemed unsafe. We are now in a much better financial position, but it took me almost two years to get back on track and push sales by working 7 days a week. 

I was able to keep my business running and keep my employees because I sold my home and scaled down the expenses. I have always made my payments to Discover but back in XXXX and XXXX things got really rocky because I got sick and my XXXX couldnt produce product because of XXXX XXXX. I had several payments set up, and they returned because we couldnt collect the balances needed on the projects. It was not my intention to be late, but every cent was accounted for and applied to keep the staff food on their tables even when they were sick and couldnt come to work. 

I have reviewed the statement from back then and I do see that some payments did go through. I am not sure if anything was applied but the credit bureaus are reporting XXXX and XXXX of 2021 as late payments. 

Now, the SBA has granted us an EIDL loan. This will enable us to keep going now that the worst is over and launch an online store. I am one of the many XXXX  who did everything in her power to keep XXXX  and even hired friends to help that lost their jobs. Now, I am seeing the light and everything turn around. This was hard. Very hard. As you know XXXX XXXX XXXX do not get stimulus checks. Every XXXX I made I had to support the XXXX  and if we didnt get the balances in time, it fell onto me to fund the business. We also had a problem where the bank lost about {$4000.00} of our funds in a transaction that is still being investigated. 

At this time I am excited to keep going and keep pushing. However, my credit score has been affected from your company reporting. The SBA qualifies the business for the loan, but I need to pull my personal score up. 

Under the Cares Act, many lenders helped people by forbearing their account. I never expected Discover to do that but I am asking you if you could please remove the late remark on my account. You can clearly see that I attempted to make the payments. And you can see that I am back on track now. 

If you do this, my personal score will move up from the minimum requirement for our XXXX loan, and I can also pay myself a larger salary which is turn will help me get larger payments back to Discover. 

If you could please look into my account and apply the Cares Act principals and delete those remarks, it would help me more ways than you can imagine after an incredibly difficult 2 years. 

Reported Months XX/XX/2021 XXXX 2021

Company response to consumer: Closed with explanation