Consumer complaint received 2022-10-15
Company: WELLS FARGO & COMPANY
State: OH
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
WELLS FARGO WAS ORDERED AND FINED AS A RESULT OF ILLEGAL ACTIVITIES WITH CUSTOMER RATE LOCK. THIS ORDER BY OCC AND CFPB STARTED IN XXXX. 
WELLS FARGO NEVER ADMITS ANY GUILT. INSTEAD HAVE BEEN ALLOWED TO PAY THEIR WAY OUT OF EVERY ILLEGAL ACTIVITY. 

ON XX/XX/XXXX WELLS FARGO ISSUED ME A CHECK IN THAT TOTALS THE AMOUNT : OF : {$1200.00} - CLAIMS THIS WAS RATE LOCK EXTENSION FEE {$750.00} - CLAIMS THIS WAS THE TOTAL AMOUNT OF INTEREST {$170.00} - THIS WAS TO BE AN INCONVENIENCE FEE. 
{$2200.00} - TOTAL AMOUNT WELLS FARGO IS ADMITTING NO GUILT AND STATING THAT MY CASE MAY NOT HAVE NEEDED TO BE INCLUDED IN THE RATE LOCK REFUNDS, SO I AM SUPPOSE TO BE GRATEFUL AND BOW TO THEIR WILL THAT THEY ARE SENDING ME THIS REFUND OUT OF THE KINDNESS OF THEIR MORTGAGING SERVICING HEARTS. 

WELLS FARGO THEN SENT ME A 1098-R SHOWING {$2000.00} AS THE TOTAL REFUND OF OVER PAID INTEREST. WELLS FARGO THEN SENT A CORRECTED 1098-R WITH THE CORRECT AMOUNT OF {$750.00}, WHICH WELLS FARGO STATES WAS THE CORRECT INTEREST REFUND. I HAVE A COPY OF THE NEW 1098-R AND THE BOX MARKED " CORRECTED '' IS NOT CHECKED. 

WELLS FARGO WAS ASKED TO PROVIDE A DETAILED ACCOUNT OF * HOW THE RATE LOCK AMOUNT WAS CALCULATED ( DETAILED ) * HOW THE INTEREST RATE WAS CALCULATED AND THE RATE USED. 
XXXXAN ACCOUNT OF WHAT MADE WELLS FARGO THINK THAT {$170.00} WAS WHAT I WAS WORTH AS AN INCONVENIENCE PAYMENT FOR THE TIME I DID NOT HAVE THESE FEES. 

WELLS FARGO HAS REFUSE TO DETAIL AND PROVIDE THE INFORMATION I DEMANDED. THIS LEGAL ACTION FOR WELLS FARGO TO REFUND CUSTOMERS AS A RESULT OF THE RATE LOCK WAS ISSUED IN XXXX. 

ON XX/XX/XXXX WELLS FARGO HAS SENT ME ANOTHER CHECK IN THE AMOUNT OF {$110.00} INDICATING THE FOLLOWING. : " WE HAVE MADE THE DECISION TO REFUND AN ADDITIONAL AMOUNT FOR THE INCREASED COST THAT YOU MAY HAVE INCURRED RELATED TO CLOSING FEES AS A RESULT OF A RATE LOCK EXTENSION FEE BEING ASSESSED : {$62.00} FOR THE ADDITIONAL COST {$39.00} INTEREST ON THE INCREASED COST RELATED TO CLOSING FEES. 
WELLS FARGO STATES : " WE ADDED THE AMOUNT FOR THE ADDITIONAL TIME THESE FUNDS WERE NOT AVAILABLE. 

WELLS FARGO MAKES UP ANY EXCUSE. WHAT IS THIS {$62.00} FOR ADDITIONAL COST SUPPOSE TO MEAN? NOTHING! ALL LIES. WELLS FARGO SHOULD NOT BE MAKING THE DECISION OF WHAT TO REFUND CUSTOMERS FOR THEIR ILLEGAL ACTIVITIES, WHICH WELLS FARGO NEVER ADMITS TO. THEREFORE, THIS ADDITIONAL CHECK, I WANT WELLS FARGO ORDERED TO PROVIDED A DETAILED EXPLANATION OF HOW THEY ARRIVED AT THIS AMOUNT. AND WITHOUT INTERVENTION FROM CFPB OR OCC. 
WELLS FARGO HAS BEEN ORDERED TO NOT CONTACT ME DIRECTLY FOR ANY REASON. I HAVE DEMANDED THAT WELLS FARGO CEASE ALL HARASSING PHONE CALLS, LETTERS WITH EXCUSE AND ERRORS OF HOW MY MORTGAGE ACCOUNT HAS BEEN MISHANDLED. I AM TO RECEIVE MONTHLY STATEMENTS AN ANNUAL 1098-TAX FORM. 
TO DATE WELLS FARGO OWES ME : 1. THE ENTIRE CLOSING COST I WAS CHARGED IN XXXX, WHEN THE LOAN WAS A 3-STEP PROCESS THAT INCLUDED " NO CLOSING COST '' 2. A TOTAL OF ALL ESCROW SHORTAGE AMOUNT DEMANDED THAT I PAY WELLS FARGO FROM XXXX THROUGH XXXX, WHERE WELLS FARGO CLAIMED THE SECOND HALF OF PROPERTY TAXES WERE DUE IN XXXX WHEN THE SECOND HALF OF PROPERTY TAXES ARE DUE IN XXXX. WELLS FARGO CONFIRMS THIS BY DEDUCTING THE SECOND HALF OF PROPERTY TAXES FROM THE ESCROW BALANCE OF THE MONTH OF XXXX, AND ENTER A XXXX DATE. THE ESCROW BALANCE SHOWN ON XXXX MONTHLY STATEMENTS THROUGH THE END OF EACH YEAR IS CONFIRMATION THAT THE ESCROW BALANCE ARE DEDUCTED FROM THE XXXX MONTHLY STATEMENT. 
WELLS FARGO, CASE SPECIALIST HAS STATED THAT SHE AUDITED MY ENTIRE ESCROW ACCOUNT AND FOUND THAT NO PHYSICAL SHORTAGE EVER EXISTED. THIS IS IN HER NOTES. AND WELLS FARGO IS TO BE HELD ACCOUNTABLE. 
THE CASE SPECIALIST NAME IS " XXXX XXXX '' PRESENTLY THERE ARE 7,296 ATTORNEYS IN THE STATE OF OHIO AND 714 LAW FIRMS. WELLS FARGO HOME MORTGAGE IS GOING TO BE HELD ACCOUNTABLE FOR THE MISMANAGEMENT OF MY ACCOUNT. I WILL CONTACT EACH ONE. AND EVERY ORGANIZATION THAT MONITORS WELLS FARGO 'S ACTIONS. WELLS FARGO HAS NOT COMPLIED WITH RESPA LAWS, BUT INSULT MY INTELLIGENCE AND WRITE TO ME AS IF I AM A SECOND CLASS CITIZEN.BY SAYING THAT WELLS FARGO COMPLIES WITH ALL RESPA LAWS. ISSUING A DISBURSEMENT IN ADVANCE TO CREATE AN ESCROW SHORTAGE AND USING THESE FUND TO INCREASE REVENUE FOR WELLS FARGO IS ILLEGAL. 
I AM NOT GOING AWAY. 

SO, LET 'S SEE WHICH ON OF CHARLES SCHARF 'S CEO MINION HE IS GOING TO ASSIGN THIS COMPLAINT TO. CHARLES SCHARF HAS IGNORED MY DIRECT COMPLAINTS TO HIS ATTENTION. INSTEAD I RECEIVED LETTERS FROM CLERICAL PEOPLE STATING THE CHARLES SCHARF HAS AUTHORIZED THEM TO SPEAK FOR HIM. 
I CAN PROVIDE MY TOTAL CLOSING COST AND THE TOTAL AMOUNT OF ESCROW SHORTAGE FROM XXXX THROUGH XXXX, IF NECESSARY. WELLS FARGO HAS ALL OF THIS INFORMATION. AND I AWARE THAT I AM DUE THESE FUNDS. 
AS AN ASIDE : THE LOAN OFFICER THAT PROCESSED MY LOAN WAS TERMINATED. I CLOSED ON XX/XX/XXXX. SHE WAS TERMINATED BY XX/XX/XXXX. 

IT IS TIME FOR FULL ACCOUNTABILITY FOR WELLS FARGO HOME MORTGAGE. SO IT APPEARS THAT WELLS FARGO IS SCALING DOWN THE MORTGAGE LOAN BUSINESS ANS SELLING LOANS TO OTHER COMPANIES. I DO NOT CARE. WELLS FARGO OWES ME. I PLAN TO GET MY MONEY. OR DIE TRYING. ENOUGH IS ENOUGH. 

WHO IN THE XXXX HAS AN ESCROW SHORTAGE EVERY YEAR.!! AND THE ABOVE IS JUST PART OF THE WELLS FARGO RESPA VIOLATION.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation