Consumer complaint received 2020-11-18
Company: LEXISNEXIS
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
As I have stated in previous complaints, this company CONTINUES to merge my daughter and I. We have disputed our personal information with them OVER AND OVER again. I only received my results per the investigation via CFPB website. The company has NEVER MAILED ME A NEW UPDATED, CORRECTED, FULL, PRINTED COPY OF MY REPORT OR THE LETTERS THAT THEY SENT TO CFPB! THEY CONTINUE TO IGNORE THE REAL ISSUES AT HAND! THEY ONLY RESPOND TO CERTAIN INFORMATION IN EACH COMPLAINT! THANKFULLY, THEIR REFUSAL TO HONOR MY REQUESTS, DISPUTES AND RIGHT TO RECEIVE MY INFORMATION IS HELPING ME TO GAIN MORE OF A PAPER TRAXXXX AND CASE TO SUE. MY DAUGHTER, XXXX XXXX AND MYSELF HAVE BEGAN TO FILE A LAWSUIT AGAINST LEXISNEXIS AND WOULD LIKE TO REQUEST THE FOLLOWING : 1. FULL COMPLETE PRINTED COPIES OF OUR LEXISNEXIS CONSUMER REPORTS TO BE MAILED TO US IMMEDIATELY! 2. THE REPORTS SHOULD BE PRINTED BY LEXISNEXIS AND MAILED AND ADDRESSED TO EACH OF US SEPARTELY. 3. THE RESULTS OF THE INVESTIGATION THAT WAS REQUESTED BY ME TO BE MAILED TO MY CURRENT ADDRESS EFFECTIVE IMMEDIATELY! 4. INVESTIGATION RESULTS FOR MY DAUGHTER TO BE MAILED TO HER IMMEDIATELY. 5. INVESTIGATION RESULTS FOR THE XXXX XXXX TO BE MAILED TO HIM SEPARATELY IMMEDIATELY! 6. A FAX, DIRECT PHONE NUMBER AND ADDRESS FOR YOUR LEGAL TEAM TO RECEIVE THE COURT DOCUMENTS. 7. TO SEND PROOF OF FILES THAT WERE SUPPRESSED FOR ALL 3 OF US PER OUR PREVIOUS RESULTS! 8. SUBMISSION OF INFORMATION THAT WAS REPORTED TO THE 4 MAJOR CREDIT REPORTING AGENCIES TO BE MAILED TO ME EFFECTIVE IMMEDIATELY. 9. A LETTER ON YOUR LETTERHEAD CONFIRMING WHY YOU NEVER SENT THE INVESTIGATION RESULTS FOR ANY OF US VIA MAIL. 10. A LETTER EXPLAINING WHY YOU STALLED AND DELAYED THE INVESTIGATION, NEVER PROVIDED INFORMATION ABOUT THE INVESTIGATIONS AND THE DATES THAT YOU RECEIVED THE REQUESTS FOR INVESTIGATION. 11. EXPLANATION THAT YOU FAILED TO FOLLOW FCRA GUIDELINES AND PROVIDE US WITH COMPLETED, PRINTED, FULL COPIES OF OUR CONSUMER REPORTS! 12. VERIFICATION AND VALIDATION OF INVESTIGATION RESULTS! 13. HOW DID YOU VALIDATE ANY INFORMATION THAT IS REPORTING IN THE CONSUMER REPORTS! 14. PROOF OF INVESTIGATION RESULTS FOR ALL 3 PARTIES TO BE MAILED SEPARATELY! 14. PROOF OF VALIDATION AND VERIFICATION TO BE MAILED TO ALL 3 PEOPLE SEPARETLY! 15. Some INFORMATION WAS SUPPOSEDLY REMOVED BUT NONE OF US HAVE RECEIVED A COPY OF THE FULL, COMPLETED, PRINTED REPORTS TO SHOW WHAT REMAINS AND WHAT WAS REMOVED! 16. A LETTER THAT CONFIRMS THAT ALL OF OUR CONSUMER REPORTS HAVE NOW BEEN SEPARATED AND ARE NO LONGER MERGED! 17. EXPEDITED COPIES OF OUR CONSUMER REPORTS AND INVESTIGATION RESULTS! 18. PROOF AND CONFIRMATION OF ALL ITEMS THAT HAVE BEEN SUPPRESSED PER OUR REQUESTS! 19. THE CORRECT FAX NUMBER FOR YOUR CONSUMER DEPARTMENT! THE ONE WE WERE USING, NO LONGER WORKS! 20. MY DAUGHTER REQUESTED TO DISPUTE HER FILES ON XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20 AND HAVE NOT RECEIVED ANY RESULTS VIA US MAIL! IT HAS BEEN OVER THE ALLOWED 30 DAYS SO THE COMPANY IS AUTOMATICALLY REQUIRED TO DELETE THE ITEMS IMMEDIATELY. MY DAUGHTER AND I HAVE DIFFERENT LAST NAMES, SHE HAS A MIDDLE INITIAL AND I DO NOT! XXXX XXXX IS MALE AND WE ARE FEMALE! WE ALL HAVE DIFFERENT NAMES, HAVE DIFFERENT DATE OF BIRTH 'S! DIFFERENT SOCIAL SECURITY NUMBERS! WE ALL SHOULD HAVE COMPLETELY SEPARATE AND COMPLETELY DIFFERENT PROFILES THAT DO NOT INCLUDE THE OTHER! OUR REPORTS HAVE ALSO BEEN MERGED WITH A THIRD AND FOURTH PERSON WHO WE MAY OR MAY NOT KNOW PERSONALLY BUT BECAUSE THE SPELLINGS ARE SIMILAR OR BECAUSE WE HAVE SOMETHING IN COMMON WITH THE PERSON, THEIR INFORMATION IS ALSO BEING ADDED TO OUR REPORTS! I HAVE INCLUDED MY DAUGHTER ON THIS COMPLAINT! MAIL HER A COPY OF HER MOST RECENT CREDIT REPORT AND MAIL ME A COPY OF MINE ALSO! MY DAUGHTER WAS INCLUDED ON THIS COMPLAINT! SHE HAS FULL ACCESS TO THIS COMPLAINT AND SO DOES XXXX XXXX! MAIL US ALL COPIES OF OUR FULL, COMPLETED, PRINTED CREDIT REPORTS TODAY! I HAVE ATTACHED COPIES OF THE LETTERS THAT LEXISNEXIS SENT TO CFPB BUT NEVER SENT TO ME IN THE MAIL. THEY ALSO NEVER SENT THE INFORMATION TO MY DAUGHTER OR XXXX XXXX!

Company response to consumer: Closed with explanation