Consumer complaint received 2017-09-28
Company: JPMORGAN CHASE & CO.
State: MT
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I have a foreclosure sale date set for XXXX XXXX and I feel that I have not been given a fair chance to resolve this matter with Chase. I bought my home with a rural development loan that is part of the USDA. I have a good job and had the means to make my monthly payment until I was injured and then had a major health scare and missed a couple of months of work. I fell behind but immediately began working to resolve this matter. After several months Chase put me into a forbearance agreement which required a down payment of {$5000.00} to get caught up on taxes and then a double monthly payment of {$3000.00}. I made the down payment and even though the {$3000.00} a month was half of my monthly income I made it the first couple of months. In month three I was a few days late with the payment but when I called in Chase refused to accept it. They kicked me out of the plan and have refused to deal with me since. I ca n't believe that after I had cured the majority of my late payments that the fact I was a week late with a payment means I lose my house. I know that there are other programs for USDA loans or internal programs at Chase that I could be considered for and I feel it is outrageous that they turn their back on me. I am a single father and live here with my two sons, ages XXXX and XXXX. I have a good job and have worked doing XXXX XXXX XXXX XXXX XXXX XXXX for 23 years so the monthly payment was easy to handle until I got hurt on the job. 

A couple of years ago I broke my foot and was in a cast for a month which led to blood clots -- this made its way into my XXXX and I was forced to take blood thinner and could not work for a couple of months. I did not have a lot of money put away for a rainy day and soon fell behind on this loan. As soon as I was back on my feet I began reaching out to Chase to try and resolve the late payments. After months of back and forth I was approved for a forbearance agreement as explained. This was tough to afford but I made this for the first two months. In month three I was going to be a week late on this payment and called in to discuss with the agents at Chase -- however they told me that they would not accept my payment if it was even ONE DAY late, even though I was making a double payment on the mortgage. Since that time I have tried to get back on track with Chase, but their agents have not given me the time of day. 

I believe that USDA loans have specific policies and procedures relating to delinquent payments that Chase is supposed to follow, as well as allowing access to internal programs. None of this has happened, Chase has denied access to these options and is turning a situation where I was one week late into sorry, game over, we are foreclosing. This can be avoided, because I have the means to afford a fair payment. Why is Chase refusing to negotiate, open a review, assign a point of contact or trying to work something out?? This is a bad situation and I wanted to make your agency aware of this. Instead of trying to fix this matter, Chase is trying to auction off the property. Please intervene and work with me to resolve this matter.

Company response to consumer: Closed with explanation