Consumer complaint received 2017-07-11
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
Company : Chase Credit Card for Amazon.com I am a victim of identity theft. I just became aware of this on XX/XX/XXXX by a different credit card company. As a result, I have placed a fraud alert on my credit report and ordered all three reports. <P/> I received a missed call on XX/XX/XXXX from the following number : XXXX at approximately XXXX XXXX. The caller left a voicemail identifying himself as XXXX from Chase Fraud Prevention Dept for Amazon.com Credit Cards. He left a call back number of : XXXX and a reference number. <P/> I did not call the above number as I am leary about the validity of the caller. My guard is extremely high at this point. I instead used XXXX to find a toll free number for Chase. I called XXXX at approximately XXXX XXXX. <P/> The 1st Customer Service Rep I spoke with was XXXX. I asked to be connected with the Fraud dept. I also asked him to provide me with their phone number ( in an effort for me to try to verify the phone number left on my voicemail ). He stated they did not have a number?? But stated he could connect me to them after verifying my information. I explained the situation of how I am not a customer of theirs, I received a call from the Fraud dept, and that I did not feel comfortable supplying him with my personal information. XXXX did not seem to understand the seriousness of my concerns so I requested to speak with his supervisor. I was then connected to XXXX. She identified herself as the Fraud Dept Supervisor. <P/> I reiterated my concerns to XXXX. She stated their phone number is : XXXX. She was unable to confirm if the initial phone number left on my voicemail was valid. She too requested my personal information that I was not willing to provide for my security. Besides, they should be able to use the reference number to pull up whatever file that has been created in my name. <P/> Out of frustration with the process, I stated I was ending the call with her. <P/> I then decided to call Chase again, but this time using the phone number listed on my credit report which is : XXXX7. A gentleman by the name of XXXX answered. I explained my situation and he connected me with XXXX ( a male ) in the Fraud dept. I gave XXXX my full name, the reference number left on my voicemail, and explained the situation. He seemed to be more helpful than anyone else I had spoken with. However he asked for my address to send paperwork for the fraud investigation. I refused. In hindsight this seems like a reasonable request. However I am leary as this is the second notification I received of fraud within the past few weeks. <P/> Please, someone help me!! I simply want Chase to void whatever application that was submitted in my name fraudulently. If they opened an account in my name, I want it closed! I also want them to conduct an investigation as to who may have done this. Would someone please contact Chase on my behalf to facilitate this? <P/> By the way, I just noticed a hard inquiry on my credit report from Chase which was apparently done on XX/XX/XXXX ( which I did not initiate ). I want that removed as well!!

Company response to consumer: Closed with non-monetary relief