Consumer complaint received 2017-11-10
Company: NCC Business Services, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
In XX/XX/XXXX I moved into the XXXX XXXX XXXX XXXX with a 12 month lease. Consistent with the terms of the lease, I provided written notice in early XX/XX/XXXX that I intended to move and would not be renewing my lease. Initially, I thought the home to which I was moving would be ready in XX/XX/XXXX so I informed the XXXX XXXX XXXX XXXX that I would do one month as month to month rental in my notice to vacate email. They called me the next business day, confirmed receipt of my notice to vacate and asked me to confirm the date I would be moving out. I told the office worker I was not sure and she told me " no problem '' that I could confirm the date when I completed the bottom of the notice to vacate form confirmation she was going to leave on my apartment door. By the time I got the form back, I learned that I no longer needed to rent the apartment month to month in XX/XX/XXXX and informed them verbally and in writing ( on the form ) that I would not be extending my stay beyond the lease terms of 12 months. The apartment complex staff did not raise any concerns until the date that I was vacating the apartment @ XX/XX/XXXX.
They tried numerous tactics to justify charging me XX/XX/XXXX rent. First they denied having received a written notice of the change date but I located it ( in green ink ) in the file for my apartment on the worker 's desk. Second, they argued that I could not change my mind even though the change was provided to them in XX/XX/XXXX. They told me that the office worker who received the form was not employed on XX/XX/XXXXwhich was the date I signed the form. I assured them that she was there near or around that time as we had spoken numerous times in person. Third, after I left they tried to add false charges for cleaning the apartment and having the carpet replaced to recoup moneys that I would not pay for the XX/XX/XXXXrent. A form was provided for proof of carpet replacement with a company 's letter head but no dollar amount on the form and I have pictures of the areas they stated were not cleaned to prove otherwise.
Most importantly, I have requested for several months that the XXXX XXXX XXXX XXXX and their debt collector NCC Business Services Inc., provide me a detailed explanation in writing about how they arrived at the conclusion I owe them XX/XX/XXXX rent where I provided them adequate notice that I intended to move in XXXX, more than 60 days before the XX/XX/XXXX rental date would have begun although they would only be entitled to 30 days notice on a month to month arrangement. NCC Business Services then contacted me to tell me that they had a staff workers from the XXXX with hand written notes of verbal conversations. I challenged NCC Business Services on phone and in writing ( certified letter ) that they had an obligation to investigate and confirm that this debt was legitimate and the debtor 's hand written notes were not sufficient. Previously I challenged the XXXX XXXX XXXX XXXX that they had not followed the terms of the lease and provided me written explanation of why they had retained my deposit as outlined in the lease. They have never explained how they arrived at the debt owed for XX/XX/XXXXrent.
Both the apartment complex and the debtor will only provide me with a copy of the lease which I already have and nothing in it justifies this debt.
Given the history of this apartment complex and their management company for unfair treatment of people of color I believe that they are deliberately and maliciously refusing to explain this debt.
All rents for the term of the lease were paid in full and on time prior to my vacating the premises in late XX/XX/XXXX.

Company response to consumer: Closed with explanation