Consumer complaint received 2019-08-22
Company: Mr. Cooper Group Inc.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I sold my house located at XXXX XXXX XXXX, XXXX Fl XXXX on XX/XX/XXXX. I was behind on payments and I called Mr Cooper aka Nationstar to inform them house was being sold. I requested a payoff and they sent one that was good through XX/XX/XXXX. My closing lawyer contacted them on XX/XX/XXXX to get the payoff amount verified before they sent the wire. Once amount was confirmed with Nationstar/Mr. Cooper the wire was sent and confirmed. On XX/XX/XXXX my lawyers office received a message saying the wire transfer was being returned because it was not sufficient to pay off the outstanding amount. Yet this amount was confirmed and here they are 14 days later saying they sent it to legal for foreclosure proceedings to begin on XX/XX/XXXX! Remember we sent wire on XXXX XXXX. 
Below is the emails that were sent to Mr. Cooper/Nationstar and they are refusing to accept their gross negligence and have now hired an attorney to sue me for the outstanding balance. 
Fwd : ***URGENT*** re : XXXX XXXX , Loan # XXXX ; Payoff Inbox XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to me Sending each email individually to you, this is the initial email to their research claims department. 

Best, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good Morning, Please be advised that our law firm properly wired payoff funds pursuant to the attached payoff ( the " Payoff '' ) to Mr. Cooper on XX/XX/XXXX ( the " Wire '' ). See attached wire confirmation. 

The Payoff expressly states on page 1 that the total payoff amount is {$110000.00} good through XX/XX/XXXX. The Payoff on page 2 explains that " This payoff quote is good through the date listed on the front page. However, if you are in default and a foreclosure sale is scheduled prior to the expiration of the good through date, you MUST contact us prior to the foreclosure sale for an updated and accurate payoff amount. '' Here, my office contacted our title insurance underwriter on XX/XX/XXXX to search the public records to confirm that there was no pending foreclosure ... there was no notice of lis pendens filed ... the property was no where near a foreclosure sale being scheduled. A foreclosure was not even filed. 

Even so, in an abundance of caution, before submitting the Wire, my office called Mr. Cooper on XX/XX/XXXX and confirmed that the amount in the Payoff is the correct amount. My company then sent the Wire per the attached payoff and received the attached wire confirmation on XX/XX/XXXX. Our wire confirmation expressly references the property address, our file number and our telephone number in the additional information section. Nevertheless, Mr. Cooper failed to notify our office until XX/XX/XXXX at approximately XXXX XXXX, when it rejected the Wire alleging insufficient funds! 

I direct your attention to Florida Statute Section 701.01, which provides for prevailing party attorneys ' fees in any civil action arising under this section concerning payment of funds to a mortgagee pursuant to a payoff. The mortgagee has 60 days from receipt of payment to satisfy and release the mortgage of record. 

Our firm handled the closing, collected funds from the seller per the Payoff, wired the correct amount to Mr. Cooper, and Mr. Cooper wrongfully rejected the wire. My company was on the phone with representatives of Mr. Cooper for several hours on XX/XX/XXXX XX/XX/XXXX, and was informed by XXXX XXXX ( supervisor ), XXXX XXXX ( escalation customer service ) and XXXX XXXX ( loss mitigation ), that the reason for the rejection was a {$530.00} legal fee because the loan was sent to legal on XX/XX/XXXX! Even if it were submitted to legal for foreclosure XX/XX/XXXX, per the express terms of the Payoff, my company collected from the Seller the correct payoff amount and timely submitted those funds to Mr. Cooper on XX/XX/XXXX. 

Representatives of Mr. Cooper informed my firm that attempts to contact my firm failed because Mr. Cooper representatives dialed our telephone number incorrectly ( i.e., they dialed XXXX instead of XXXX ). That was no fault of my company or your borrower ( the  seller ). 

We now have a buyer that may have a title claim against our firm if this mortgage is not timely satisfied and released as a lien on the subject property. We have a seller that is upset and may not return our calls, let alone wire additional funds to us. 

Our firm complied with the terms of the Payoff. The disconnect is with the processes of your company and the express terms set forth in Mr. Cooper 's payoff letter. 

We are happy to resubmit the Wire per the terms of the Payoff today for the amount set forth in the Payoff in exchange for a prompt release and satisfaction of the mortgage. Otherwise, we will have no choice but to commence legal proceedings against Mr. Cooper and seek all damages, including our legal fees and costs, which keep escalating. We appreciate your immediate attention to this time-sensitive matter. 

Please contact me or my processor, XXXX XXXX, directly at XXXX or via email at XXXX. We look forward to hearing from you this morning. 

Best, Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXXXXXX XXXX : XXXX fax : XXXX XXXX : XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX Fwd : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff Inbox x XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to me Sending each email individually to you, this is the initial email to their research claims department. 

Best, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good Morning, Please be advised that our law firm properly wired payoff funds pursuant to the attached payoff ( the " Payoff '' ) to Mr. Cooper on XX/XX/XXXX ( the " Wire '' ). See attached wire confirmation. 

The Payoff expressly states on page 1 that the total payoff amount is {$110000.00} good through XX/XX/XXXX. The Payoff on page 2 explains that " This payoff quote is good through the date listed on the front page. However, if you are in default and a foreclosure sale is scheduled prior to the expiration of the good through date, you MUST contact us prior to the foreclosure sale for an updated and accurate payoff amount. '' Here, my office contacted our title insurance underwriter on XX/XX/XXXX to search the public records to confirm that there was no pending foreclosure ... there was no notice of lis pendens filed ... the property was no where near a foreclosure sale being scheduled. A foreclosure was not even filed. 

Even so, in an abundance of caution, before submitting the Wire, my office called Mr. Cooper on XX/XX/XXXX and confirmed that the amount in the Payoff is the correct amount. My company then sent the Wire per the attached payoff and received the attached wire confirmation on XX/XX/XXXX. Our wire confirmation expressly references the property address, our file number and our telephone number in the additional information section. Nevertheless, Mr. Cooper failed to notify our office until XX/XX/XXXX at approximately XXXX XXXX, when it rejected the Wire alleging insufficient funds! 

I direct your attention to Florida Statute Section 701.01, which provides for prevailing party attorneys ' fees in any civil action arising under this section concerning payment of funds to a mortgagee pursuant to a payoff. The mortgagee has 60 days from receipt of payment to satisfy and release the mortgage of record. 

Our firm handled the closing, collected funds from the seller per the Payoff, wired the correct amount to Mr. Cooper, and Mr. Cooper wrongfully rejected the wire. My company was on the phone with representatives of Mr. Cooper for several hours on XX/XX/XXXX XX/XX/XXXX, and was informed by XXXX XXXX ( supervisor ), XXXX XXXX ( escalation customer service ) and XXXX XXXX ( loss mitigation ), that the reason for the rejection was a {$530.00} legal fee because the loan was sent to legal on XX/XX/XXXX! Even if it were submitted to legal for foreclosure XX/XX/XXXX, per the express terms of the Payoff, my company collected from the Seller the correct payoff amount and timely submitted those funds to Mr. Cooper on XX/XX/XXXX. 

Representatives of Mr. Cooper informed my firm that attempts to contact my firm failed because Mr. Cooper representatives dialed our telephone number incorrectly ( i.e., they dialed XXXX instead of XXXX ). That was no fault of my company or your borrower ( the  seller ). 

We now have a buyer that may have a title claim against our firm if this mortgage is not timely satisfied and released as a lien on the subject property. We have a seller that is upset and may not return our calls, let alone wire additional funds to us.

Our firm complied with the terms of the Payoff. The disconnect is with the processes of your company and the express terms set forth in Mr. Cooper 's payoff letter.

We are happy to resubmit the Wire per the terms of the Payoff today for the amount set forth in the Payoff in exchange for a prompt release and satisfaction of the mortgage. Otherwise, we will have no choice but to commence legal proceedings against Mr. Cooper and seek all damages, including our legal fees and costs, which keep escalating. We appreciate your immediate attention to this time-sensitive matter. 

Please contact me or my processor, XXXX XXXX, directly at XXXX or via email at XXXX. We look forward to hearing from you this morning. 

Best, Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXX XXXX : XXXX fax : XXXX XXXX XXXX XXXX  XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX Fwd : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff Inbox x XXXX XXXX XX/XX/XXXX, XXXX XXXX  ( 3 days ago ) to me Sending each email individually to you, this is the initial email to their research claims department. 

Best, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX  Subject : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good Morning, Please be advised that our law firm properly wired payoff funds pursuant to the attached payoff ( the " Payoff '' ) to Mr. Cooper on XX/XX/XXXX ( the " Wire '' ). See attached wire confirmation. 

The Payoff expressly states on page 1 that the total payoff amount is {$110000.00} good through XX/XX/XXXX. The Payoff on page 2 explains that " This payoff quote is good through the date listed on the front page. However, if you are in default and a foreclosure sale is scheduled prior to the expiration of the good through date, you MUST contact us prior to the foreclosure sale for an updated and accurate payoff amount. '' Here, my office contacted our title insurance underwriter on XX/XX/XXXX to search the public records to confirm that there was no pending foreclosure ... there was no notice of lis pendens filed ... the property was no where near a foreclosure sale being scheduled. A foreclosure was not even filed. 

Even so, in an abundance of caution, before submitting the Wire, my office called Mr. Cooper on XX/XX/XXXX and confirmed that the amount in the Payoff is the correct amount. My company then sent the Wire per the attached payoff and received the attached wire confirmation on XX/XX/XXXX. Our wire confirmation expressly references the property address, our file number and our telephone number in the additional information section. Nevertheless, Mr. Cooper failed to notify our office until XX/XX/XXXX at approximately XXXX XXXX, when it rejected the Wire alleging insufficient funds! 

I direct your attention to Florida Statute Section 701.01, which provides for prevailing party attorneys ' fees in any civil action arising under this section concerning payment of funds to a mortgagee pursuant to a payoff. The mortgagee has 60 days from receipt of payment to satisfy and release the mortgage of record. 

Our firm handled the closing, collected funds from the seller per the Payoff, wired the correct amount to Mr. Cooper, and Mr. Cooper wrongfully rejected the wire. My company was on the phone with representatives of Mr. Cooper for several hours on XX/XX/XXXX XX/XX/XXXX, and was informed by XXXX XXXX ( supervisor ), XXXX XXXX ( escalation customer service ) and XXXX XXXX ( loss mitigation ), that the reason for the rejection was a {$530.00} legal fee because the loan was sent to legal on XX/XX/XXXX! Even if it were submitted to legal for foreclosure XX/XX/XXXX, per the express terms of the Payoff, my company collected from the Seller the correct payoff amount and timely submitted those funds to Mr. Cooper on XX/XX/XXXX. 

Representatives of Mr. Cooper informed my firm that attempts to contact my firm failed because Mr. Cooper representatives dialed our telephone number incorrectly ( i.e., they dialed XXXX instead of XXXX ). That was no fault of my company or your borrower ( the seller ). 

We now have a buyer that may have a title claim against our firm if this mortgage is not timely satisfied and released as a lien on the subject property. We have a seller that is upset and may not return our calls, let alone wire additional funds to us.

Our firm complied with the terms of the Payoff. The disconnect is with the processes of your company and the express terms set forth in Mr. Cooper 's payoff letter.

We are happy to resubmit the Wire per the terms of the Payoff today for the amount set forth in the Payoff in exchange for a prompt release and satisfaction of the mortgage. Otherwise, we will have no choice but to commence legal proceedings against Mr. Cooper and seek all damages, including our legal fees and costs, which keep escalating. We appreciate your immediate attention to this time-sensitive matter. 

Please contact me or my processor, XXXX XXXX, directly at XXXX or via email at XXXX. We look forward to hearing from you this morning. 

Best, Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXX XXXX : XXXX fax : XXXX XXXX : XXXX  XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX : XXXX XXXX : XXXX XXXX, Loan XXXX XXXX ; Payoff Inbox x XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to me Sending each email individually to you, this is the initial email to their research claims department. 

Best, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good Morning, Please be advised that our law firm properly wired payoff funds pursuant to the attached payoff ( the " Payoff '' ) to Mr. Cooper on XX/XX/XXXX ( the " Wire '' ). See attached wire confirmation. 

The Payoff expressly states on page 1 that the total payoff amount is {$110000.00} good through XX/XX/XXXX. The Payoff on page 2 explains that " This payoff quote is good through the date listed on the front page. However, if you are in default and a foreclosure sale is scheduled prior to the expiration of the good through date, you MUST contact us prior to the foreclosure sale for an updated and accurate payoff amount. '' Here, my office contacted our title insurance underwriter on XX/XX/XXXX to search the public records to confirm that there was no pending foreclosure ... there was no notice of lis pendens filed ... the property was no where near a foreclosure sale being scheduled. A foreclosure was not even filed. 

Even so, in an abundance of caution, before submitting the Wire, my office called Mr. Cooper on XX/XX/XXXX and confirmed that the amount in the Payoff is the correct amount. My company then sent the Wire per the attached payoff and received the attached wire confirmation on XX/XX/XXXX. Our wire confirmation expressly references the property address, our file number and our telephone number in the additional information section. Nevertheless, Mr. Cooper failed to notify our office until XX/XX/XXXX at approximately XXXX XXXX, when it rejected the Wire alleging insufficient funds! 

I direct your attention to Florida Statute Section 701.01, which provides for prevailing party attorneys ' fees in any civil action arising under this section concerning payment of funds to a mortgagee pursuant to a payoff. The mortgagee has 60 days from receipt of payment to satisfy and release the mortgage of record. 

Our firm handled the closing, collected funds from the seller per the Payoff, wired the correct amount to Mr. Cooper, and Mr. Cooper wrongfully rejected the wire. My company was on the phone with representatives of Mr. Cooper for several hours on XX/XX/XXXX XX/XX/XXXX, and was informed by XXXX XXXX ( supervisor ), XXXX XXXX ( escalation customer service ) and XXXX XXXX ( loss mitigation ), that the reason for the rejection was a {$530.00} legal fee because the loan was sent to legal on XX/XX/XXXX! Even if it were submitted to legal for foreclosure XX/XX/XXXX, per the express terms of the Payoff, my company collected from the Seller the correct payoff amount and timely submitted those funds to Mr. Cooper on XX/XX/XXXX. 

Representatives of Mr. Cooper informed my firm that attempts to contact my firm failed because Mr. Cooper representatives dialed our telephone number incorrectly ( i.e., they dialed XXXX instead of XXXX ). That was no fault of my company or your borrower XXXX the seller ). 

We now have a buyer that may have a title claim against our firm if this mortgage is not timely satisfied and released as a lien on the subject property. We have a seller that is upset and may not return our calls, let alone wire additional funds to us.

Our firm complied with the terms of the Payoff. The disconnect is with the processes of your company and the express terms set forth in Mr. Cooper 's payoff letter.

We are happy to resubmit the Wire per the terms of the Payoff today for the amount set forth in the Payoff in exchange for a prompt release and satisfaction of the mortgage. Otherwise, we will have no choice but to commence legal proceedings against Mr. Cooper and seek all damages, including our legal fees and costs, which keep escalating. We appreciate your immediate attention to this time-sensitive matter. 

Please contact me or my processor, XXXX XXXX, directly at XXXX or via email at XXXX. We look forward to hearing from you this morning. 

Best, Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXX XXXX  : XXXX fax : XXXX XXXX : XXXX  XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to me Email follow up 2 -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Mon, XX/XX/XXXX at XXXX XXXX Subject : Fwd : ***URGENT*** re : XXXX XXXX, Loan # XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX We have still not received any response to the email below on this most URGENT matter. Kindly confirm receipt of this email. 

Under Florida law, the lender is obligated by statute to release the mortgage within 60 days of payment in full. Our law firm timely submitted payment in full pursuant to the attached payoff. Mr. Cooper wrongfully rejected the payment. 

Please email or call our office and ask for XXXX XXXX, XXXX XXXX or myself. We look forward to hearing from you today. Our cutoff time for sending wires is XXXX XXXX. Eastern time. 

Time is of the essence and your immediate attention is needed. We look forward to hearing from you. 



Forwarded Conversation Subject : Fwd : ***URGENT*** re : XXXX XXXX XXXX XXXX # XXXX ; Payoff -- -- -- -- -- -- -- -- -- -- -- -- From : XXXX XXXX XXXX Date : Mon, XX/XX/XXXX at XXXX XXXX  To : XXXX XXXX XXXX Sending each email individually to you, this is the initial email to their research claims department. 

Best, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : ***URGENT*** re : XXXX XXXX, Loan XXXX XXXX ; Payoff To : XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good Morning, Please be advised that our law firm properly wired payoff funds pursuant to the attached payoff ( the " Payoff '' ) to Mr. Cooper on XX/XX/XXXX ( the " Wire '' ). See attached wire confirmation. 

The Payoff expressly states on page 1 that the total payoff amount is {$110000.00} good through XX/XX/XXXX. The Payoff on page 2 explains that " This payoff quote is good through the date listed on the front page. However, if you are in default and a foreclosure sale is scheduled prior to the expiration of the good through date, you MUST contact us prior to the foreclosure sale for an updated and accurate payoff amount. '' Here, my office contacted our title insurance underwriter on XX/XX/XXXX to search the public records to confirm that there was no pending foreclosure ... there was no notice of lis pendens filed ... the property was no where near a foreclosure sale being scheduled. A foreclosure was not even filed. 

Even so, in an abundance of caution, before submitting the Wire, my office called Mr. Cooper on XX/XX/XXXX and confirmed that the amount in the Payoff is the correct amount. My company then sent the Wire per the attached payoff and received the attached wire confirmation on XX/XX/XXXX. Our wire confirmation expressly references the property address, our file number and our telephone number in the additional information section. Nevertheless, Mr. Cooper failed to notify our office until XX/XX/XXXX at approximately XXXX XXXX, when it rejected the Wire alleging insufficient funds! 

I direct your attention to Florida Statute Section 701.01, which provides for prevailing party attorneys ' fees in any civil action arising under this section concerning payment of funds to a mortgagee pursuant to a payoff. The mortgagee has 60 days from receipt of payment to satisfy and release the mortgage of record. 

Our firm handled the closing, collected funds from the seller per the Payoff, wired the correct amount to Mr. Cooper, and Mr. Cooper wrongfully rejected the wire. My company was on the phone with representatives of Mr. Cooper for several hours on XX/XX/XXXX XX/XX/XXXX, and was informed by XXXX XXXX XXXX supervisor ), XXXX XXXX ( escalation customer service ) and XXXX XXXX. ( loss mitigation ), that the reason for the rejection was a {$530.00} legal fee because the loan was sent to legal on XX/XX/XXXX! Even if it were submitted to legal for foreclosure XX/XX/XXXX, per the express terms of the Payoff, my company collected from the Seller the correct payoff amount and timely submitted those funds to Mr. Cooper on XX/XX/XXXX. 

Representatives of Mr. Cooper informed my firm that attempts to contact my firm failed because Mr. Cooper representatives dialed our telephone number incorrectly ( i.e., they dialed XXXX instead of XXXX ). That was no fault of my company or your borrower XXXX the seller ). 

We now have a buyer that may have a title claim against our firm if this mortgage is not timely satisfied and released as a lien on the subject property. We have a seller that is upset and may not return our calls, let alone wire additional funds to us.

Our firm complied with the terms of the Payoff. The disconnect is with the processes of your company and the express terms set forth in Mr. Cooper 's payoff letter.

We are happy to resubmit the Wire per the terms of the Payoff today for the amount set forth in the Payoff in exchange for a prompt release and satisfaction of the mortgage. Otherwise, we will have no choice but to commence legal proceedings against Mr. Cooper and seek all damages, including our legal fees and costs, which keep escalating. We appreciate your immediate attention to this time-sensitive matter. 

Please contact me or my processor, XXXX XXXX, directly at XXXX or via email at XXXX. We look forward to hearing from you this morning. 

Best, Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXX XXXX : XXXX fax : XXXX XXXX : XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX CONFIDENTIALITY NOTE : The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Thank you for your cooperation. Disclaimer regarding Uniform Electronic Transactions Act ( " UETA '' ) ( Florida Statutes Section 668.50 ) : If this communication concerns negotiation of a contract or agreement, UETA does not apply to this communication ; contract formation in this matter shall occur only with manually-affixed original signatures on original documents. 
Wire Fraud Alert : If you receive an email from me personally, XXXX XXXX XXXX, XXXX or any other office or person requesting you wire or transfer funds to our office, you must verify any funding instructions you receive by telephone conversation with me before doing so, using contact information found from an independent source, such as the sales contract or internet. Failure to do so can result in lost funds. Criminals are targeting the real estate and legal counsel professions. WE DO NOT USE AN INTERMEDIARY BANK OR ANY BANK OTHER THAN XXXX XXXX. Please proceed with caution. XXXX XXXX XXXX, XXXX is not responsible for any wires sent by you to an incorrect bank account. 



-- Best Wishes, XXXX XXXX Closing Attorney XXXX XXXX XXXX, XXXX XXXX : XXXX fax : XXXX XXXX XXXX XXXX  XXXX : XXXX XXXX XXXX XXXX XXXX, FL XXXX CONFIDENTIALITY NOTE : The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Thank you for your cooperation. Disclaimer regarding Uniform Electronic Transactions Act ( " UETA '' ) ( Florida Statutes Section 668.50 ) : If this communication concerns negotiation of a contract or agreement, UETA does not apply to this communication ; contract formation in this matter shall occur only with manually-affixed original signatures on original documents. 
Wire Fraud Alert : If you receive an email from me personally, XXXX XXXX XXXX, XXXX or any other office or person requesting you wire or transfer funds to our office, you must verify any funding instructions you receive by telephone conversation with me before doing so, using contact information found from an independent source, such as the sales contract or internet. Failure to do so can result in lost funds. Criminals are targeting the real estate and legal counsel professions. WE DO NOT USE AN INTERMEDIARY BANK OR ANY BANK OTHER THAN XXXX XXXX. Please proceed with caution. XXXX XXXX XXXX, XXXX is not responsible for any wires sent by you to an incorrect bank account. 



-- -- -- -- -- From : XXXX XXXX XXXX Date : Mon, XX/XX/XXXX at XXXX XXXX To : XXXX XXXX XXXX Email follow up 1 to them -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Re : ***URGENT*** re : XXXX XXXX, Loan # XXXX ; Payoff XXXX XXXX XXXX Cc : XXXX XXXX XXXX, XXXX XXXX XXXX Good afternoon. We have less than 30 minutes Eastern time to initiate a wire to Mr. Cooper. We still have not received any response to the email below. This mat XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 3 days ago ) I Have now received a letter from the law office of XXXX in XXXX Fl saying Nationstar is suing me for XXXX which now includes legal fees. I am not paying one penny more then what was originally owed to Nationstar/Mr Cooper on XX/XX/XXXX

Company response to consumer: Closed with explanation