Consumer complaint received 2018-08-28
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Chase was notified several months ago that not only was credit cards fraudulently opened in my name, and with my information after my wallet was stolen. They also were notified that I have not authorized these accounts and did not receive any benefits from these accounts. 

There were two checking accounts and two savings accounts, as well as a total of 4 credit cards and 1 auto loan Chase authorized to be opened that I did not approve. I also had been hired by Chase, I was going to be a XXXX XXXX  XXXX. I went all the way through the job hiring process and was denied from the XXXX XXXX department, BECAUSE of these Accounts that were opened as a result of Identity Theft. Chase never resolved the issue, and Continue to report these accounts against me. First of all, I never have been to any " XXXX XXXX XXXX '' I also called this company after your XXXX XXXX XXXX told me that you had received some passport they claimed to be mine when they stated there was a currency exchange. When I asked the company to provide proof by video or actual legal documentation, they stated they did not have footage and they could not provide me proof of this incident. I have not visited XXXX. That's not my passport, and these accounts were opened online. 

Lets clear some of the confusion up as well. First of all the XXXX XXXX XXXX checking account ending in XXXX that you stated made " payments '' to the cards was also confirmed as fraud. This account was closed by XXXX XXXX XXXX Check Fraud Claims department, You can call the department if you'd like to verify. So this statement is again false. 

I do not understand how you can disqualify someone for employment, after the person even advises you that I have not ever opened any accounts with Chase. I did not open any Checking or Savings accounts ever, and I did not open any credit cards with your institution. I never received any of these cards that were opened. I only learned about this in early XX/XX/2018. These Accounts have been Removed from All 3 Credit Bureaus as Fraud, Additionally the XXXX XXXX XXXX report I am providing also blocked the Chase Checking and Savings accounts and confirmed these accounts as Identity Theft. 

Chase has not investigated this issue. Please remove the unauthorized accounts and delink these to my name. I did not authorize these. My Wallet contained my Drivers license at the time, as well as my social security card and even contained my email addresses on a piece of paper inside the wallet. I was not ever able to recover my wallet and even notified the XXXX Police Department. The XXXX XXXX XXXX   report and FTC Identity Theft Affidavit should provide proof enough that I am being honest and legit about the incident that has occurred. The email you received in your office was not from my previously. I had to have XXXX unlock my email and change my password after it was hacked around the same time all of this occurred. I did not authorize any payments to these accounts either. 

I appreciate your assistance in blocking and removing the fraudulent accounts. I have not ever banked with Chase. I would like to in the future, I was excited about my Job offer only to be declined due to these Accounts from Identity Theft and I would like this resolved.

Company response to consumer: Closed with explanation