Consumer complaint received 2020-01-14
Company: SELECT PORTFOLIO SERVICING, INC.
State: AR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
A Written Appeal to the SPS Trial Mod offered to Acc # XXXX was submitted and received several times by SPS on the following dates : XX/XX/XXXX, XX/XX/XXXX, 1XX/XX/XXXX, XX/XX/XXXX, and finally XX/XX/XXXX. 
Included in this document is the Right to Appeal, in which an error by SPS on the Comps of the XXXX XXXX Subdivision versus the Village of the XXXX Subdivision. There is a {$700.00} per month to {$800.00} per month increase difference in property value. That is a XXXX-XXXX upgrade property difference between The Village of XXXX Sub division and The XXXX XXXX Sub division. SPS Hardships forms were submitted on XX/XX/XXXX. The Trial Modification Plan amount was XXXX. The currents payment was XXXX. That was a Payment increase of {$190.00} per Month on the Loan Modification amount. The Modification is intended to help American but the payment increased. Corrected Comps and a Right to Appeal in The XXXX XXXX Subdivision and Arkansas XXXX County City Property Card for XXXX XXXX Loan # XXXX were submitted again on XX/XX/XXXX.  The Error is Comps on a higher price Subdivision like The Village of the XXXX Subdivision versus the XXXX XXXX Subdivision in which SPS took. Also enclosed is the State of Arkansas property value in the XXXX XXXX XXXX and Comp for the Subdivision. Consider this Right to Appeal document submitted on the 9th day of XX/XX/XXXX. Finally income change state of Arkansas Garnishment XX/XX/XXXX ( See addition forms enclosed in this Right to Appeal Document ). Also, Information concerning my mortgage insurance was submitted to you, as well as the bankruptcy Court but SPS continued to charge for Escrow ( Taxes and Insurance ) {$400.00} and now {$1100.00}. You have yet to respond in writing to our documents. This information and all documents are being forwarded to CFPB, BBB, Ark State Regulatory Board,  XXXX XXXX Ark Attorney General, HUD, and the Federal Reserve, and Legal action pending the outcome. 

There was a response back from SPS Dated. XX/XX/XXXX. Here is my response back. 
In reference to the Document Dated XX/XX/XXXX from Select Portfolio Servicing , Inc. ( SPS ) to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX. 
There will not be any funds from the property owners sent or Allocated for the property appraisal of XXXX XXXX Loan # XXXX. This includes a {$200.00} Fee to cover the cost of the property Appraisal Suggested by Select Portfolio Servicing , Inc. ( SPS ) including an interior appraisal. Select Portfolio Servicing, Inc. ( SPS ) has interior information acquired by them and their representative on XX/XX/XXXX and again on XX/XX/XXXX. Select Portfolio Servicing, Inc. ( SPS ) determined a value in the first loss mitigation Trial Modification Plan XX/XX/XXXX, for Parcel XXXX Loan # XXXX, with Comps from The Village of XXXX Subdivision . The Comps on The XXXX XXXX Subdivision provided by The Arkansas and XXXX XXXX XXXX XXXX, XXXX County Assessor Office property value on behalf of the Loan # XXXX owners were sent and received by Select Portfolio Servicing , Inc. ( SPS ) on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 

Our suggested option is to work out a Trial Modification Plan that is or lower than the Payment of {$1800.00}, due XX/XX/XXXX. The Documents and Data provided to Select Portfolio Servicing , Inc. ( SPS ) by Loan owners # XXXX support these findings.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation