Consumer complaint received 2021-02-01
Company: Rocket Mortgage, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My wife and I decided to purchase our first home in XX/XX/XXXX. We found a house we liked and proceeded with getting a mortgage thru our bank XXXX XXXX and were passed onto Quicken 's Rocket Mortage. We were initially told our mortgage payment would be {$3500.00} via the Loan Estimate a/o XXXX. Weeks later and while I was in a XXXX XXXX XXXX XXXX  battling the virus we received a Loan Closing Disclosure on XXXX that informed us our payment would be {$4000.00} but no explanation for the increase just days before we were set to close on XXXX. When my wife and I tried to get an explanation we were told the taxes were calculated incorrectly in the estimate but that this was the correct figure by our loan agent XXXX XXXX. Then things started to get weird, we accepted that mistakes could be made and wrote it off to everyone trying to cope with the stresses of covid and do their job just as we were experiencing. We missed our closing and could not get any real information from anyone as to why, then we were told it was because the appraisal was not scheduled, then the appraisal had to be rushed as well as done in person instead of being a desk appraisal and the rush cost were being passed onto us. We had already given notice to our current landlord and had to be out of the house we rented by the end of XX/XX/XXXX so we accepted the few hundred dollars and hoped we could get into our new house without having to pay thousands more for a 1 month rental or hotel stay. XXXX XXXX stoped being our loan agent and we never got the name of the new guy servicing our loan but we were informed that our payment would now be {$4200.00} via the Closing Packet we received on XXXX. All of these price increases were hard to swallow but we live frugally and were able to accommodate the increases so we accepted that we were lucky enough to be able to buy a house and happy to have a roof over our heads that one day would be ours instead of a landlords. Fast forward to the present and we are again trying to figure our how our mortgage is yet again going up by hundreds of dollars. On XX/XX/XXXX we received an Escrow Analysis Statement that informed us our payment would be increasing to {$4600.00} starting with our XX/XX/XXXX payment. We were shocked and called the lender to inquire what was going on and how our escrow account was only short {$10.00} but our payment was increasing drastically. We have not heard anything back from them for over a week now but were told initially that the increase was due to property taxes being miscalculated yet again and we were financially responsible for their failure to adequately and throughly do their job. We are not sure how we can handle this monthly payment which represents {$1000.00} per month above what our initial estimated all inclusive mortgage payment was supposed to be. They have lied or misrepresented these figures for the third time now and do not seem to care or have any repercussions for their lack of due diligence.

Company response to consumer: Closed with explanation