Consumer complaint received 2020-10-14
Company: TRUIST FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Hello, my name is XXXX XXXX, hopefully, you get it. I wanted to come out and let you know about a situation going and my keyboard isn't working the best. So what happens is I've had a long situation with the state of Georgia, and specifically the city of XXXX is its surrounding area. That includes XXXX and just other counties like XXXX XXXX And of course, XXXX, Georgia XXXX. so I escaped to another city And I finally got the settlement check. I had to sign some documentation, which I wasn't happy about because it wasn't a statement I agreed with. But I kind of need to get out of the situation that I was in. What is happened is I open an account with the bank that the check was drawn on. the check was drawn on SunTrust. So they open the account. And that next day, I went to buy a car. I was excited. I had to make some withdraws. Thursday, I got my debit card Friday. I got a call from Bank and they said, Hey, your accounts been frozen. I was like, XXXX, that's so weird. And I was like, Okay, well, maybe it's because the car, if that's fine, I wasn't mad about that. So the lady said, hey, look, we're gon na need your social security card. Now when I opened the account, I explained the situation. Because the COVID-19 the Social Security Office wasn't open. And you can verify this.So, Saturday, I told her I said, Hey, can I go ahead and send you my old tax returns my w2, all that good stuff. And she was like, yeah, you can, I'll see if they'll take it. the bank was closed Sunday and Monday was a holiday, which was XXXX XXXX, Tuesday, they were open, which was yesterday, today is Wednesday, XX/XX/2020. So I go in today this morning, and she was like the banker with XXXX XXXX. And there was another gentleman who the older gentleman was like, Yes, Miss XXXX. They're not even talking to us at this time about why they closed your account. And I said, well, it's kind of peculiar, because they're not even giving me time to get any documentation into them. And I was really upset because I was like, Okay, now you guys gon na issue try to issue a check. And she's like, Well,  technically its SunTrust is money to what you have to do, make a big stink about it and contact the person who wrote the check. So, when I left, I came back to where I'm residing at at this time. I realized that when I went on XXXX, and I realized the home location is in XXXX, Georgia, that's where the headquarters were So I realized like, this is what's going on. The problem is, if there was a question about who I was, I wouldn't have been cleared to cash a check for {$28000.00} for a brand new XXXX they would have put an apb on the car I still have. this isn't a question of who I am. I am suspecting this is correlated with other unlawful practices I aided in catching the state of Georgia in. The didn't even give me three days to get info into them The arent talking to me over the phone and they didn't even explain to the bankers on what happened they are confused like me ( off-record the bankers at the XXXX location put in a complaint on my behalf ) higher ups just called today at XXXX pm called and I called them back but the location told me the account was already closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation