Consumer complaint received 2021-08-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Capital One placed a dispute on my credit report without my consent. This caused a red flag in my home buying underwriting process. And I am now at risk of losing my new home. After several exhausting phone calls to customer service with no help and not being escalated to a person who has knowledge and resolution authority of the this type issue, I feel this is my only option to get an actual Case Manager that I can speak with in this matter consistently with proper follow up. I spoke with XXXX today, but however you can't have his number, or email. I asked him to give me something in writing stating I did not process this dispute on my account ending in XXXX, also listed on my report as ending in XXXX. I have been paying on this account for years, exceptionally. I even have a car note with Capital One. As a valued customer, If I disputed this account, Capital One should have called me to confirm before sending an electronic message to the three Credit Bureaus causing a major Interference in a homeownership contract. This is very serious as I am about to lose my homeownership contract. I asked Capital One for something in writing stating I did not initiate this dispute. I also asked that I receive something in writing stating this is their error. XXXX could not provide me either document so that I can move forward in the home buying process without this affecting a repull- hard pull of my credit which will cause a deduction in pts and place my loan in jeopardy. Capital One ( XXXX ) stated on a recorded line call today XX/XX/2021 @ XXXXXXXX XXXX which lasted XXXX mins and XXXX secs that XXXX XXXX XXXX and XXXX caused this error. He stated Capital did not process this dispute. I spoke with a executive at XXXX yesterday XX/XX/2021 @ XXXX XXXX mins XXXX sec on a recorded line and He stated this was initiated by the Creditor Capital One. He also stated the following : " There is only two ways to dispute. 1. The borrower calls in or places a dispute online, which he confirmed is not the case. He stated what is the case is that they received a electronic file. Capital has a direct channel with credit Bureaus and have a XXXX representative. They can electronic send in disputes. '' Which makes sense since the same exact remarks was place each bureau on my credit report. No one called in or placed the dispute online as their would be a trace of Ip addresses, etc. I've stated Capital One initiated this dispute. Capital One will not accept fault They will not offer any document in writing stating who initiated this dispute. XXXX tried to twist the outcome by trying to state people lie about disputes all the time, not saying this is the case, but. Which would be irrelevant to this situation because Capital One knows and can prove that I have paying on this account exceptionally for years, I'm the one who called the three Bureaus and told them this is my account, I never dipute. So if his comment was relevant to me, why would I dispute an account as fraud and pay on it. And keep other products with Capital One. It doesn't make sense. The Bureaus and Capital One can prove who initiated this and who is ar fault, but not without a letter or a subpoena obviously. So I am not allowed to see who initiated something on my own credit report? So the Bureaus state its Capital One error. Capital One XXXX states this is the Bureaus error. This is wrong and illegal. And I need the government to step in because I know my rights as a Consumer due to the Fair Credit Act. I have a 2 month old and a daughter in my household. This is affecting real people lives and their ability to financially support. I can lose everything I invested into this homeownership process.

Company response to consumer: Closed with explanation