Consumer complaint received 2019-01-28
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
XXXX  's enrolled me in a third party scam called XXXX XXXX. XXXX XXXX have charged me various fees ranging from {$10.00} to {$8.00} that would change each month on top of their 25 % + interest rate. I had lost my card and went in to the store on XX/XX/XXXX to have another one mailed to me. They auto enrolled me in a program called XXXX XXXX. I never gave consent verbally or written of this program. No one in the store informed me that they were enrolling me in a program called XXXX XXXX  or that there would be any additional fees associated with my credit card account besides my already absorbent interest fee 's. I have tried contacting XXXX XXXX six times trying to get the fee refunded to my account. When I contacting the XXXX XXXX  credit card department they will always transfer you over to the third party XXXX XXXX company and they will deny everything and will send you an identical letter letting you know that nothing can be done and that they will not reimburse you for any of the fees that they have charged. I have felt powerless many times in this situation. No one is accountable, thus it is a major scam that has affected many hard working American families for many years. XXXX XXXX should solely be responsible since they let the wolf into the room and sold them my valuable information in the first place without customer consent and tacking on all the fees ranging from {$10.00}, {$9.00}, {$9.00}, {$8.00}, and would even stop it abruptly just to tack it on the following month always rotating fee amounts for the purpose of concealing it from the customer. They stopped the fee 's in XX/XX/XXXX just to start it again in XX/XX/XXXX. changing monthly to keep the scam up onto our credit card. I felt like a fool because I never noticed for a long time. From XX/XX/XXXX to XX/XX/XXXX they charged me XXXX onto my account. I have been scammed before with identity theft up to 10,000 and it does not feel good to be robbed.I froze all my account back in XX/XX/XXXX so I would have no need for XXXX XXXX. My daughter lost her father to XXXX a few years ago. It makes me sick that XXXX XXXX is prying on a single widowed mother who is barley making it as is. XXXX XXXX Number is XXXX and XXXX XXXX 's number is XXXX. They did nothing for me at all and I do not wish to ever return to XXXX XXXX since they are solely responsible for the $ XXXX+ they stole from me. Additional They want {$3.00} for each billing cycle to receive each statement spanning XX/XX/XXXX to XX/XX/XXXX so it would almost ruin my attempts to receive reimbursement. They then further refused my attempts to receive my statements when I asked and had to be transferred to a Superior and only 3 statements could be reported back to me for free. I am getting nothing in return from XXXX XXXX. I am just getting ripped off. This is a terrible affront to their loyal customers. XXXX XXXX   is filled with scam artists.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation