Consumer complaint received 2023-08-31
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
1 ) I ( XXXX XXXX ) sent the below email a week ago thinking my account was handled as at that time it was. I then get a message the case is closed but I'm responsible for a balance transfer and they added that back to my account. This is not our balance transfer ; again, fraud was on this account left and right, and you keep closing it, opening it, and allowing fraud. None of the charges including balance transfer are my responsibility. This was already gone over and you cleared it but now you have added it back. I have a letter from you stating this is not my responsibility and would be corrected with all the credit bureaus but that still needs to be done. The balance transfer needs to be removed this is not mine and does not belong to me. You had it removed and now added it back. I have sent the hospital stay and XXXX  XXXX documents under the care and I was incapacitated during that time. I had no way for this to occur and this was not ours. You issued the proper credits but recently added the balance transfer, which needs to be removed. Account ending in XXXX, now updated to ending in XXXX. 


2 ) I ( XXXX XXXX ) Have sent several emails and contacts through the Consumer Protection Bureau, but you have not corrected the account. I got a letter from you stating I'm not responsible for the account and balance and that you would be issuing the update to the credit bureaus. You still are calling me, harassing me, and have not corrected the account, closed the account, and issued the credits due to me. We have sent the hospital and XXXX paperwork for this account. These were opened somehow from the above account being opened and we kept paying thinking it was the above account we originally opened. Account ending in XXXX. 

3 ) We have followed all the rules for assistance with the account and getting this corrected. Several areas have not been following through on your end and violated many disability act protections. I want to ask if this is once and for all corrected and cleared in FULL for both of us. 
Additionally, I received a text message days ago there was fraud on my account again and a new card is being sent. We are very leery about having now any of these accounts open with all the fraud that has and continues to occur. I will leave the one new one for now, but hold off from any transactions until we hear this is fully cleared. 

Sincerely, XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXX XXXX From : XXXX XXXX XXXX Sent : Wednesday, XX/XX/2023 XXXX XXXX  To : XXXX XXXX Subject : Re : Account Ending in XXXX Dear Chase Executive Department , Our family resides in XXXX and we have been away ; I apologize. I believe the one account has been closed and corrected ; thank you! I see it is all corrected now. 

I see an issue, though there is still an account in only XXXX XXXX 's name now and he never received this card, but we have paid on it thinking it was his or valid. This whole mess has thrown us and caused such chaos and confusion. I see we received a letter that it would be closed at the end of last year and it is not our responsibility. We came to find out we did not owe these fees and monies paid. I have the letter from Chase stating this at the end of last year and it appears it still needs to be closed or settled. I'm receiving emails about collections and late payments on my phone. Please stop this account and close it. Please correct this matter at once. Thank you We believe this account is under XXXX XXXX only and ends in account number XXXX. 
We sent the hospital documents and account details altogether and were last told this account was removed and had been handled, and maybe it has been now. 
The hospital records and deemed incapacitated at this time made this unable to be our cards. We made payments that were refunded to the one card but not on this one. 
Thank you, XXXX and XXXX XXXX

Company response to consumer: Closed with explanation