Consumer complaint received 2019-05-07
Company: CREDIT ACCEPTANCE CORPORATION
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
I purchased a car from the care dealership ( XXXX XXXX XXXX ). I feel that there were many misleading comments about the purchase of the car such as repairs that were to be done, etc. The interest was also excessive, they charged me XXXX in interest on a XXXX loan. The interest was charged up front which was very heavy. I had to pay on the car for over two years to come back to a little under the original price of the car. I feel that much of this was explained to me after the fact and not before. The print on the contracts is very small and hard to read which I explained to the finance people that I had a hard time reading the contract and asked for help explaining it. After having to deal with trying to get the repairs done on the car which was a whole other story, I found out other issues. When I took the car to the dealership for the repairs, they put a tracking device on my car along with a GPS Starter Interrupt system. To me, this has not only been a complete invasion of my privacy, but dangerous as well as I feel that this has been affecting the way that the car operates. I have taken my car in multiple times to get looked at by mechanics. I have had several tell me that the system could be malfunctioning and affecting the way that the car drives, etc. I have made several calls and complaints about this to Credit Acceptance and the dealership. This is not even legal in the State of Nevada anymore, however, they are getting around this stating that I am grandfathered in and that they can do whatever they want with this. The other issue is that if I ask to make payment arrangements, etc. I get threatened that they are going to shut my car off which they have threatened me on multiple occasions with this. I feel that this is a form of extortion and is also dangerous.. A woman was driving on the freeway in XXXX when a company shut her car off while she was going 60 mph. I have medical issues and do not want to be stranded in 110 degree heat out in the desert if someone at Credit Acceptance gets upset with me and decides to shut my car off, etc. I have had times where I have been on the phone with employees of Credit Acceptance where they tell me that they are going to look me up on the GPS, etc. This is a complete invasion of my privacy and rights. I am very upset about all of this and this has been a great deal of stress on me. I have been making my payments to them and have paid over XXXX on a car that is not even worth this at this time and still over over XXXX on the car. There are major mechanical issues with the car as well ranging from gas smells from the gas tank to the feeling like the breaks are being put on their own, etc. There are times where I do not feel safe driving the car and have told both companies about the problems.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation