Consumer complaint received 2018-12-05
Company: SYNCHRONY FINANCIAL
State: NV
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
I originally set up the account when the business name was Bill Me Later. This company offered zero interest during a specific time period then a relatively high interest rate after the no-interest period expired. I was able to pay the the borrowed sum during the zero interest period in a timely manner before I lost my job. 

I have been struggling to find stable employment. Despite what the Trump Administration brags about, the employers are not interested in investing in their people long-term ; they are only interested in hiring on a temp basis with low wages. I contacted PayPal multiple times to ask that they work with me ; the goal was to close the account to prevent it from accruing more of the ungodly amount of interest that they charge so that I can continue paying with the eventual goal of paying off the balance. PayPal has repeatedly refused to work with me leaving me no choice but to abandon the account. I have written multiple requests to PayPal 's customer service asking SPECIFIC questions about resolving this issue and the only thing I ever receive in return is a template complaint overview ( attached ) which addresses nothing and solves nothing. 

PayPal also refused to help me resolve an issue with a supplier. I purchased tickets for a concert online at XXXX. The company did not disclose that the seats that I was purchasing were obstructed view - the seats were sold months before the show. When I arrived at the venue, I found the seats were placed behind towering sound and video equipment. The only way I could see the stage was by viewing the large tv screens. I contacted the supplier and requested that they compensate the cost of the tickets - they were {$300.00} tickets - but they refused and the attorney general for XXXX didn't think the fraudulent activity coming from this organization based in her district was important enough to investigate which is appalling. I asked PayPal to  reverse the payment due to the circumstances and assist me as their customer - but they refused. 

So far, PayPal has had the audacity of charging an exorbitant interest rate without providing any customer support for a fraudulent purchase and in addition to this has refused to work with me regarding the excessive interest rates which is one shade from being criminal. PayPal has SO MANY COMPLAINTS about their garbage customer  service and fraudulent business practices that I am shocked that they are still permitted to operate. There are many consumers out there who don't see options in fighting big Corporations but it is these very same people who are struggling with companies like PayPal who feed off of them like vampires through the obscene interest rates. This site gives you an overview of how the American people feel about PayPal : # XXXX XXXX XXXX XXXX I am willing to pay what I owe them but the interest charges have to stop. What these companies are doing I consider to be abuse of power. They are affecting the lives of millions of people without any care whatsoever as to their business practices. 

I look forward to your help. Thank you so much.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation