Consumer complaint received 2021-10-15
Company: Genesis FS Card Services, Inc.
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Can't close your account

Complaint:
On XX/XX/2021 I made my payment in full after I made my payment on XX/XX/2021 I went on line and checked my credit statement and noticed that there were some payment made on my account that I didn't make so I file a dispute with Indigo credit company in XX/XX/2021 ( I don't remember the date ) so the company total me that I could not use my card for 30 days and they would send me a new credit card. So when I receive the new credit card I didn't not activate until XX/XX/2021 so the next day I check my credit card statement I noticed that there were payment still made on my credit card so I call customer service to talk about my account they started ask me for my password and I told them that I didn't help put a password on my account, and I asked the customer service lady how do you go by putting a password on the account, she told me that I would have to call in to speak to someone to put in the password, so on XX/XX/2021 I got a letter in the mail saying I owe {$290.00} so I call customer service spoke to customer service and she ask me for a password and I told her I didn't not put a password on my account so I ask to speak to a supervisor so the supervisor came on the phone and I explained that there were problems on my account and I didn't put a password on my account so she took down my complaint and she stated that she was going to report it to the Faurd Department and she was going to block my account so it could not be use until the matter is resolved and she would call me back by Wednesday as when Wednesday can no calls Indigo did send me another credit card so I call the customer service again to talk about my account and this time no one ask me for a password and I told them that I would not activate this card because I have had so much problem with someone changing things on my account that I will not activate this card and they told me that they understood. So that mean when a Fuard complaint was made they send me another card so I have not activate because I'm afraid. So I check my credit card statement and saw that I still owe them {$49.00} dollars that was due on XXXX XXXX so I call on XX/XX/2021 to make a payment {$49.00}, so when I spoke with payment center again no ask me for a password I discussed my account with them and said I would like to make a payment and so they told me that I didn't need to make a payment because I didn't owe them anything that they owe me {$62.00} so they told me that they could send it to me in a check, I was shocked so I said that I would call you back. So I call on XX/XX/2021 trying to discuss my account once again and they are still asking for a password something that I didn't put on the account. I just want my refund and the account closed with them. The supervisor told me to mail them my driver 's license along with a letter. I told them that you must be crazy to give you more information on me. Help I do not want to deal with Indigo credit card company anymore.

Company response to consumer: Closed with explanation