Consumer complaint received 2018-04-29
Company: Specialized Loan Servicing Holdings LLC
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX I received a letter from XXXX XXXX saying my loan was transferred to Specialized Loan Servicing, and that I should make my next payment directly to them. XXXX XXXX had been taking out my payments weekly. So, I called them immediately because my next weekly payment would be the XX/XX/XXXX. I spoke to someone who took my loan number information, the routing number, and the account number and I authorized her to withdraw {$600.00} because I knew the payments were somewhere aroudn {$580.00} but because the letter got to me so late I didnt want to have a missed payment and opted to pay a little more. She advised me that eventually my account would be set up and that I would be able to do this myself. She confirmed the address where I was to send my checks every week. On XX/XX/XXXX when i received my bank statement I noticed the checks had been cash but the original authorized debit had not been made. I called in, I spoke to them for 30 minutes. It was at this time that I was told that they dont accept weekly payments, so the amounts I had sent in were going towards my principal and I had to make full payments. Already that didnt make sense because XXXX XXXX had the first two weeks of payments, and I sent in the next two weeks of payments to complete the payment due XX/XX/XXXX. 

I advised that I had already sent in my first two weeks in XXXX payments. I was given the balance for the XXXX first payment of {$1100.00} and told that since they do not accept weekly payments after that I would have to make my payment on XX/XX/XXXX instead of making these individual payments. I sent in the {$1100.00} check for the XX/XX/XXXX balance, opened a separate account, so that I could put my weekly payments there, and then simply send monthly payments beginning on XX/XX/XXXX. 

Starting XX/XX/XXXX, I started receiving phone calls saying that I did not make my XXXX Payment and that the payment I made was to complete XXXX payment. And I needed to make another full payment to catch up on my loan. I told him thats not true, and Iread the cancelled checks to him. He insisted I was wrong. I told him to send me the information in writing and to not call me again. He said oh, Im going to keep calling, until you pay your back payment and then you will be foreclosed on. They have called me every day twice a day. 

Here is the breakdown of my payments and when they cleared my account : XX/XX/XXXX XXXX XXXX withdrew {$590.00} XX/XX/XXXX XXXX XXXX withdrew. {$590.00} XX/XX/XXXX check # XXXX cleared. {$600.00} XX/XX/XXXX check # XXXX cleared. {$600.00} ( These 4 payments should have covered XX/XX/XXXX payment ) XX/XX/XXXX check # XXXX cleared. {$600.00} XX/XX/XXXX check # XXXX cleared. {$600.00} These were the two payments that the manager acknowledged and told me I could no longer mKe weekly payments. He told me to send a check for the balance before XX/XX/XXXX and from then on I would have to make monthly payments. 
XX/XX/XXXX.check # XXXX cleared. {$1100.00} This would have completed my XX/XX/XXXXpayment, and now I was prepared to make monthly payments starting XX/XX/XXXX since they do not accept the weekly payments. 
Right now, I have no idea where my payments went. Im getting harassing phone calls and I am now mailing my XX/XX/XXXX payment concerned about where it will end up. No one has responded to a letter I wrote and faxed over on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation