Consumer complaint received 2018-09-26
Company: Byrider Franchising, LLC
State: PA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
I have a XXXX XXXX XXXX which I am leasing from XXXX XXXX on XXXX XXXX XXXX XXXX XXXX, Pa XXXX Phone number XXXX. The purchase date is XX/XX/XXXX. Since I have purchased it I have had to take it back to the shop four times so far, and will be making another trip back as the issue still is not resolved. It was taken in on XX/XX/XXXX and was in the shop until XX/XX/XXXX for the horn not working and a squeaking noise when turning the wheel. I explained to them the day after I bought the vehicle that it felt like something was loose underneath, when I picked the car up on XX/XX/XXXX, the issue was not resolved, I still heard the noise when driving. I called XXXX XXXX and explained the situation which at this point I felt like they were not listening or properly checking over my vehicle. I took it back into the shop to get looked at on XX/XX/XXXX. They stated they needed to replace the control arm and exhaust pipe. I advised them the day after I purchased the vehicle of these issues and they assured me that all the vehicles go through a safety check before being sold, which clearly mines hadn't or they would have addressed these issues before selling it to me. I got the vehicle back the same day XX/XX/XXXX and honestly I still heard a noise. I proceeded to drive the vehicle in hopes that it would pass, it did not. I contacted them again and they advised me to bring it in on XX/XX/XXXX which at that point I was told it needed a wheel bearing. I received my vehicle back on XX/XX/XXXX only for it to break down on me two months later I explained the situation to them and let them know it needs a rear wheel alignment as well because I was pulled over by the police for the tread wearing out on my back tires and was told I should have never been sold a vehicle in that condition ; at that point I was told the engine blew and I needed a new engine. I took it BACK into the shop on XX/XX/XXXX and received it on XX/XX/XXXX and was advised they replaced the engine and I had to personally purchase tires because they refused to test drive it with the tires that originally came on the vehicle when it was sold to me. I received my vehicle back on XX/XX/XXXX with a crack in the windshield which was NEVER there before, the check engine light is back on, my air condition doesn't work ( which it was working fine before they replaced the engine and the noise is still underneath as if the wheel bearing was never replaced and it feels very unstable when I drive as if something is going to break. I believe I was sold a lemon and just want the vehicle to be in good condition for my family and my safety. I feel very unsafe driving this vehicle. I own a XXXX and it's been very reliable and I have never been lied to as much as I have with XXXX XXXX and this is very frustrating and disheartening since I am not in a ( lease ) with this vehicle and am expected to pay {$11000.00} for a car that I believe is a lemon.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation