Consumer complaint received 2023-03-03
Company: CITIBANK, N.A.
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Citi Bank High Yield Savings Accelerate Account Credit Card Account On XX/XX/XXXX, I tried to log into my account and it was unsuccessful. I assumed the online site was down so I tried to log in again on XX/XX/XXXX. I was unable to log in again and I had received an email from Citi bank saying my high yield savings account ( and any other citi account ) would be closed within 60 days. The email said I had violated the terms per client manual, on the HYS account. So, I called the number XXXX option 4 as provided in the email if I had any questions. I spoke to a representative. The representative said that she had no information she could give me and she transferred me to another department. I spoke with another representative who looked into account. She said I was blocked any access to my account, and repeated details of what the email had said. 

I explained that Ive only had the account opened for 2 months. At which she responded that my account was under investigation, and hung up on me. I do not understand why my account was closed to begin with as I have not overdrawn or let dormant. I have read through the client manual multiple times and have not been able to find any violation, that would have gotten my accounts closed. 

Another problem is, since I have been blocked from my account, I am worried about the time frame I receive my money back. I also can not check to make sure the address they have on file is correct. 

The email I received is as follows XXXX We periodically review customer accounts and assess account activity. Based on a recent review of your Citi ( R ) Accelerate Savings account, we found that you have violated the terms of your account per the client manual.

As a result, your Citi ( R ) Accelerate Savings account and any other Citi accounts you have will be closed within 60 days of the date of this communication. All of your accounts are now restricted from receiving deposits or credits, effective immediately. 
With your account closing, please remember to : Make sure that the address we have on file is correct- we will send any funds belonging to you to this address, once the account is closed. If you believe these funds should be sent to you sooner than the expected closing date, please visit your local branch or call the number on the back of your ATM/debit card. 
Please note that credits may be applied to the account to satisfy an overdraft. If we are unable to apply the credit to an active account, the credit is unable to be returned to the sender.

Immediately cancel any automatic deposits or recurring transactions from your account ( s ) ( including direct deposit and monthly auto-billing ).

Please stop all ATM/debit card activity - your card is no longer active.

If you have a linked Checking Plus account, the closure of your checking account is a term of default under your Checking Plus agreement. Therefore, in accordance with the terms of your Checking Plus agreement, we will also be closing your Checking Plus account and you will no longer be able to take loans from the account nor will it be available to cover overdrafts. If you have an outstanding balance on your Checking Plus Line of Credit, you will continue to receive statements and are expected to continue to make payments in accordance with the terms of your Checking Plus Account Agreement. 
If you'd like to discuss this matter further, please call us at XXXX, Option 4, Monday - Friday, XXXX XXXX  - XXXX XXXX, and Saturday - Sunday, XXXX XXXX  - XXXX XXXX, ET ( TTY : XXXX for hearing and speech impaired services only ) to speak with an agent that can help you with your Citi accounts

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation