Consumer complaint received 2021-01-06
Company: Paypal Holdings, Inc
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
This Complaint is against the Financial Bank Institution PayPal, which is supposedly a 3rd party funds transaction company for XXXX Back on XX/XX/XXXX - I sold an item on XXXX, paypal said sent me an email that they had the funds and for me to ship it. So I purchased the USPS shipper through XXXX and boxed it up and shipped it to the buyer at his requested address on XX/XX/XXXX. Since I purchased the shipper through XXXX it automatically uploaded the USPS Tracking number immediately onto the XXXX site where the Buyer and Seller were emailed a copy that the item was shipped. The buyer lived relatively close within 50 miles so it should have been delivered within a day or two. 

I emailed the buyer that I could only put a tracer on it and USPS never responded, so I did two more times without a response, I suggested to him to go to his Post Office a couple of blocks from his house and talk with the Post Master to find the package it was delivered to there are that was the last tracking to that address - so it had to be there. But I guess he figured it was easier for me just to pay {$700.00} + out of my own pocket and take the hit. 

Sellers on XXXX can not get paid until an item is delivered, so I tracked it through the USPS a few days later as the seller did, it showed tracking progress to the buyer 's local Post Office within a couple of blocks from his house but the tracking stopped - this went on for a month or so and USPS never delivered it. The buyer elected Not to pay the extra couple dollars for Postal Insurance, so I could not put in a Claim - it was up to the buyer. 

Since paypal was holding the buyer 's money is basically an escrow account, the buyer put in a claim that he didn't receive the product and he wanted the money refunded. Him being too cheap to buy the insurance that would have protected him from a shipping loss, he expected me to take the total loss off {$700.00} + the {$40.00} of shipping I had to pay. 

So first he put a claim into XXXX, and they investigated it and ruled that the seller packaged it up and provided tracking # and shipped per his instruction with no shipping insurance. So after that pay pal released the money to my account, and then before I could transfer it out - they put another hold on my funds because the buyer then put in a claim to pay pal. So then they had to do an investigation which eventually came up with some outcome that XXXX did that I the seller did everything by the book. So then the buyer put in a claim to his bank that funded his money to pay pal. 

I had to do several follow-ups with XXXX & paypal, on the Sellers Guarantee below? 

" PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn't receive. ... With PayPal Seller Protection, you may be covered for the full amount of all eligible transactions. '' This all took months - and finally, pay pal, XXXX, and his bank all came to the same conclusion that I shipped as per his instructions, USPS lost it and he would have to take it up with them. So XX/XX/XXXX pay pal again released my funds most of it, they didn't pay for the {$40.00} of shipping, I was tired of the runaround and just withdrew the remaining. 

So today XX/XX/XXXX - paypal sends me the email below -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Your buyer 's financial institution has informed us that the following case has been decided in the buyer 's favor. 

Here are the case details : Case ID : XXXX Buyer 's name : XXXX XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/XXXX Transaction amount : {$720.00} USD Disputed amount : {$720.00} USD {$720.00} USD has been debited from your PayPal account because of the following reason ( s ) : We were unable to verify the delivery information you provided. 
In addition, you have been debited a {$20.00} USD chargeback fee. 

We understand that you may not have been expecting this chargeback. If this debit has made your PayPal account balance to go negative, please log in to your PayPal account and add money to your balance. 

Thank you for your patience during this process. We appreciate your business. 
You can find additional information and tips about buying and selling safely on our Business Resource Center. 

Thanks, PayPal -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- So, again paypal is been beyond unscrupulous with their business practices, taking and adding money and charges at will - they are Not following their own published policies on - exactly what transpired. So just like the buyer too cheap to buy insurance in case something happens, that is what insurance is for, and pay pal same thing if they ended up refunding the buyers money that is on them, again I did everything to the letter + this falls under Pay Pals guarantee as well as XXXX - yet they are trying to collect money from me and if I don't pay that they will report it to all 3 Credit Bureaus that I'm not paying my bills - ruining my perfect credit rating

Company response to consumer: Closed with monetary relief