Consumer complaint received 2021-09-15
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I initiated a balance transfer from my XXXX XXXX XXXX XXXX XXXX Credit Card to my Barclays Frontier Airlines Master Card to take advantage of a zero percent APR offer. The transfer had not been completed within 7 days so I contacted Barclays to ensure everything was being processed. After verifying the account information the representative with Barclays informed me that everything was correct and that I needed to wait 15 days for the transaction to be complete.

The transfer had not been completed after waiting the 15 days so I followed up with Barclays again. This time the agent said that they had transposed some numbers on the account and needed to update the information. I was told that the transfer would be completed within seven days.

The balance transfer was not completed after waiting the 7 days that the agent said it would take so I followed back up. At this point, I spoke to a manager who informed me that the request for account information update had not been processed and it would take another two weeks for that to happen. I informed the manager that I no longer wanted to do the balance transfer because Barclays had not followed through with resolving this issue. The manager told me that the transfer would be canceled and the charge would drop off my card in seven business days.

The charge was still on my card after the additional seven business days so I spoke to another manager at Barclays. I was informed that this was still under investigation and they could not give me a date as to when the charge would be removed from my Credit Card. 

Timeline : XX/XX/2021 - Transaction for Balance transfer of {$950.00} posted to my Barclays Master Card XX/XX/2021 - A Balance Transfer Fee of {$19.00} was charged to my Barclays Master Card Approx. XX/XX/2021 - XX/XX/2021 - I contacted Barclays and was told to wait 15 days after the transaction was posted to my acount. 

Approx. XX/XX/2021 - Contacted Barclays and updated account information. I was told this would post in 7 days. 

Approx. XX/XX/2021 - Contacted Barclays and said I would like to cancel the transfer after learning that the change in information had not been completed. I was told that the transaction would be off my account within 7 days. 

XX/XX/2021 - Contacted Barclays and was told that the transfer was still under review. The request to cancel the transfer had not been processed and that it would be reviewed. 

Problem : The original {$950.00} that was to be transferred from XXXX XXXX XXXX XXXX XXXX is still on that account accumulating interest. 

A new balance of {$950.00} + {$19.00} Balance Transfer Fee was posted to my Barclays credit Card on XX/XX/2021. 

My Credit report was updated to show a balance of {$960.00} on my Barclays account in addition to the {$960.00} on my XXXX XXXX XXXX. 

A minimum payment of {$29.00} towards the {$960.00} that was not transferred to my Barclays account is due on XX/XX/2021.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief