Consumer complaint received 2018-11-25
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I am a victim of identity theft and actually have been since XX/XX/XXXX which I was NOT aware of until a month ago. I was part of XXXX 's   Breach and NEVER notified until I signed up too have all my Information ran through the systems and the dark web. 
I have been FIGHTING charges with credit companies since XX/XX/XXXX. Then in XX/XX/XXXX I was part of a breach with XXXX. My information ... everything my name, address, phone numbers and insurance information was open and available on the internet from XX/XX/XXXX to XX/XX/XXXX. They had taken my soc sec num from my XXXX  card.

I have dealt with the worst credit card companies In my life who treat you like you are a criminal. I had 16 credit cards hit along with my bank acct.

My cell phone and home phone were hacked. 2 of my email addresses were hacked and passwords. 
Well NOW I have YOU another credit card company who is putting me thru XXXX and I was advised by XXXX XXXX NOT TO MAKE A PAYMENT ON THIS ACCT UNTIL ITS MADE RIGHT BY THE CREDIT CARD CO. XXXX XXXX was the company who was supposed to help me with all this theft. They have made things worse. I do have help now from XXXX but for some reason they have not removed this acct off my credit report yet but XXXX XXXX did. 
Since XX/XX/XXXX ... ..I have had 7 credit cards with this company. Also reported charges that were NOT MINE, EVERY MONTH. Then they would turn around and re bill me for them. Especially the charges for XXXX and XXXX. I was actually told by a woman in their fraud dept that if I resubmitted them they would be thrown in the trash. This woman at the beginning of the call acted like she was going to help me ... .by the end of the call I was having a XXXX XXXX and she knew I was leaving the next day for SC for 4 days just to escape this identity theft nightmare. 
I have been sent too the hospital several times because I am XXXX at XXXX and the XXXX of all of this is killing me. My doctors are so concerned. 
I did receive 2 times in the mail documents of items they were going too be refunded and NEVER WERE still to this day. I said I WILL NOT MAKE A PAYMENT ON THIS ACCOUNT UNTIL YOU DEAL WITH THE FRAUDULENT CHARGES. 
So the last 2 cards they sent to me I purposely did NOT ACTIVATE. Well guess what XXXX there were over 55 charges and they knew they were NOT MINE. I did NOT accivate the card. Now on the XXXX statement on the last card they sent too me which again is NOT activated there are 3 charges NOT MINE and they are still there. 
They did refund all of the XXXX chgs but not the XX/XX/XXXX or ANY OF THE OTHER CHARGES THEY STATED THEY WERE GOING TOO REMOVE. SEVERAL TIMES I HAD TOLD THEM MY BALANCE SHOULD HAVE BEEN AROUND 1200.00. NOT XXXX. 
THIS COMPANY EVEN HAS 100 PERCENT FRAUD LIABILITY. MY XXXX. THEY HAVE PUT ME THRU XXXX. 
THEIR FRAUD PEOPLE CAUSED ME A XXXX XXXX WHICH I WILL BE SUING FOR. 
THEY AGAIN ARE MEAN AND RUDE AND TREAT YOU LIKE A CRIMINAL I CALLED THE PURCHASING COMPANY. THEY TOLD ME THAT LAST YEAR SOMEONE IN THE XXXX XXXX WAS ATTACHED TOO MY ACCT FOR 5 MONS. THEY HAVE LAUNCHED AN INVESTIGATION ON THAT. 

I CAN NO LONGER DEAL WITH THE LYING OF THIS COMPANY I AM GOING TOO DO A HUGE WHISTLEBLOWER ON THEM. 
I DONT CARE HOW BIG THEY ARE. WHAT THEY DO TO THEIR CUSTOMERS WHO ARE DEALING WITH IDENTITY THEFT IS HORRIBLE. 
THEY OBVIOUSLY HAVE NO COMPASSION. THEY LIE. I HAVE ALL DOUMENTATION FROM XX/XX/XXXX. EVERY BILL ... .EVERY FRAUDULENT CHARGE THAT WAS TURNED INTO THEM AND THEM TELLING ME ITS NOT. 
WELL I HATE TOO TELL THEM THEY ARE BEYOND FULL OF THEMSELVES. 
THEY HAVE MY POLICE REPORT, MY BREACH LETTER AND ALL OTHER DOCUMENTS. 
I HAD ONE CREDIT CARD THAT WAS XXXX. COMPANY CLOSED CARD AND CHARGES REMOVED WITH NO ISSUE AT ALL. THEY KNEW RIGHT AWAY IT WAS ALL FRAUDULENT. ONCE THEY HAD MY BREACH LETTER AND POLICE REPORT. 

WHAT IS WRONG WITH YOU PEOPLE? 

AGAIN I HAVE RECEIVED 2 TIMES YOUR LETTERS OF WE ARE REMOVING THESE CHARGES. WITH NOTHING REMOVED. 

THIS HAS BEEN GOING ON ALL YEAR WITH YOU PEOPLE WHICH MADE SENSE ONCE I FOUND OUT I WAS PART OF XXXX   BREACH OF XXXX ALONG WITH 9 OTHER ONES. 

WHAT PART OF MY SOCIAL SECURITY NUMBER WAS STOLEN OFF MY XXXX  CARD DONT YOU UNDERSTAND. I WAS NOT EVEN NOTIFED FROM THIS CO UNTIL XX/XX/XXXX AND WENT RIGHT TOO THE POLICE STATION. 

WALK A MILE IN MY SHOES. 1ST BEING XXXX AT XXXX AFTER BEING HEALTHLY THE MAJORITY OF MY LIFE THEN ALL OF A SUDDEN YOUR HIT WITH 12 XXXX AND THEN 2ND SOMEONE STEALING YOUR LIFE. ITS NOT EASY. THEN EVERY XXXX  YOU HAVE GOES INTO A FLAIR AND YOUR ON A WATCH FOR A XXXX OR ANOTHER XXXX XXXX FROM THE XXXX  OF PEOPLE LIKE YOU. 

You need too follow your word as a company and remove all fraudulent charges.

Company response to consumer: Closed with explanation