Consumer complaint received 2019-02-04
Company: General Motors Financial Company, Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
SUMMARY : Although I timely made all my monthly lease payments to GM Finance per the amount calculated by GM Finances computer system using their monthly recurring auto debit system, they inaccurately and/or incompletely reported my account to XXXX, XXXX, and XXXX as 30 days past due. As a result, my flawless credit history has been damaged and my line of credit with a financial institution, which is needed to operate my company with 10 employees, has been terminated. I request an immediate correction of this inaccurate reporting and removal of the derogatory indicator regarding my GM account. I already telephoned GM Finance customer service and disputed this derogatory credit indicator and they refused to investigate this matter completely and have applied hyper technical rules to summarily dismiss my dispute.

FACTS : - I leased a GMC truck on or about XX/XX/XXXX. GM dealer informed me that I must make my own payment arrangements and that I must set up my own payment method online. I created an online account and chose a monthly recurring payment method for the required monthly lease payment to be withdrawn automatically from my bank account on the XXXX of each month. 

-GM Finances website specifically stated that my minimum monthly lease payment was {$340.00}. See Attachment # 1 which is a screenshot of the GM payment portal which states : Your minimum payment amount is {$340.00}. I relied upon GM Finances computer system generated minimum monthly lease amount which was consistent with the amount that I discussed with the dealer. {$340.00} was debited from my bank account for the months of XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX by GM Finance. See Attachment # 2. Prior to XX/XX/XXXX, I relied upon the system implemented by GM Finance and expected that GM Finance would protect my interests with various notifications if there were problems with my arrangement. As with most busy consumers, I chose the recurring monthly auto debit method because I do not have to worry about any problem with missed payments or late payments. 

-In fact, I did not receive any notification via email, telephone, or by mail even though there was clearly an error regarding the minimum monthly payment since the inception of my lease on XX/XX/XXXX, although I signed up for late payment notification -On or about XX/XX/XXXX, GM Finance closed my account as delinquent and discontinued my automatic recurring monthly payment arrangement without any notice. Additionally, they reported that I was 30 days past due on my account to all 3 credit reporting agencies without any notification. 

-Subsequently ( on or about XX/XX/XXXX ) they informed me that I have been paying the wrong minimum monthly payment since {$340.00} did not include the sales tax of {$26.00} and I should have been paying {$360.00} each month. 

-I believe that GM Finance inaccurately reported the date of my alleged delinquency which is inconsistent with the FTC 623 ( a ) ( 5 ) ( A ) as the minimum payment shortage started on XX/XX/XXXX, not on XXXX, XXXX or XX/XX/XXXX as GM Finance reported. See Attachment # 3, - GM Finances has refused to investigate this matter completely and has escalated their own computer system glitch or error to a detrimental negative credit information concerning a consumer. 
- I researched online and discovered that other consumers are having similar problems concerning GMs deceptive, contradictory and unfair credit reporting practices due to various reasons including the prior recent history of glitch in their system ( their XXXX systemwide technology upgrade affecting consumers reported ) see Attachment # 4A and # 4B.

Company response to consumer: Closed with explanation