Consumer complaint received 2017-11-09
Company: National Credit Systems,Inc.
State: AL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I am writing this letter in response to the letter received from National Credit Systems , Inc. on XXXX XXXX, XXXX. In the letter the debt collector has mentioned that I owe {$820.00} to the XXXX House in XXXX, IL. On XXXX XXXX, XXXX, I sent out a debt validation letter to the mentioned company asking for the following documentations 1. Agreement with the creditor that authorizes you to collect on this alleged debt. 
2. The agreement bearing my signature stating that I have agreed to assume the debt. 
3. Valid copies of the debt agreement stating the amount of the debt and interest charges. 
4. Documentation containing the creditors signature and my signature indicating a routine inspection of the apartment unit was completed in presence of both the parties. 
5. Documentation showing the validity and necessity of the charges that were applied on my account. 
6. Proof that the Statute of Limitations has not expired.
7. Complete payment history on this account along with an accounting of all additional charges being assessed. 
8. Show me that you are licensed to collect in my state ; and 9. Your license numbers and XXXX XXXX XXXX XXXX XXXX XXXX XXXX has failed to respond to my letter with all the necessary proper documentation. They sent me few documents such as the lease agreement between the XXXX House and myself, Invoices and Move-In/Move-Out Inspection document. 

Over here I would like to mention the XXXX House in XXXX is charging me for the replacement of the carpet for the entire unit, which I rented and stayed for 1 year. I have mentioned in a letter to XXXX XXXX XXXX XXXX XXXX dated XXXX XXXX, XXXX, that the charges that XXXX House has made is unethical and does not comply with the lease that XXXX House and myself have signed before moving into the apartment. After moving out of the XXXX House, I had exchanged emails with the authorities at XXXX House and they have shared several pictures of the carpet. 

I would like to raise few points over here, based on the email communication between XXXX House and myself and the lease document, invoices and inspection document received from National Credit Systems , Inc . 

1. Pictures of the carpet with no stain The pictures of the carpet provided by the XXXX House, shows there were no stain or mark in the carpet for which the entire carpet need to be replaced. A regular vacuum or a steam vacuum would have cleaned the carpet and made it look new. I want a proper justification on why the entire carpet was replaced when it was not at all necessary. Replacing the entire carpet, when that is not needed, and charging the amount back to the previous renter is an unethical practice, which need to be dealt with properly. 
2. Carpet life The life these kind of carpets are usually 5~6 years. It can be seen in the email from XXXX House that the carpet was replaced just prior to my move to the unit. Based on that, the carpet had about 4~5 years of life left on it. Also going by the pictures taken by XXXX House representatives, the carpet is in a pretty good condition which does not require a full replacement. This also indicates unethical practices conducted by the XXXX House. 
3. Inspection was not done in front of me, no signature Based on the documents provided by XXXX XXXX XXXX XXXX there is a Move-In/Move-Out report which needs to be signed by both the parties to accept the damages done to the unit, which requires replacement or cleaning. It can be seen from the document that my signature was not present in the document. The Move-out inspection was not done in front of me. XXXX House never invited me for a joint inspection. A joint inspection is an absolute necessary in this matter, because we will never be able to find out any intentional damage done by XXXX House to get the replacement cost from me. 
4. Normal wear and tear Based on the XXXX of XXXX renters lease guidelines, a normal wear and tear that happens due to living in the unit during the lease tenure is acceptable. Over here from the pictures that were given to us by XXXX House, we could not see any damage on the carpet apart from normal wear and tear that can happen while staying in the unit. 

I am sending this letter to raise unethical practices conducted by the XXXX House in XXXX. I also demand if either XXXX House, XXXX or XXXX XXXX XXXX XXXX XXXX are not able to clarify my concern, the debt amount be removed from my credit file in all XXXX credit bureaus immediately. 

For any other concern or question, please reach me at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, AL XXXX

Company response to consumer: Closed with explanation