Consumer complaint received 2021-04-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
It saddens me to find out that my credit card company Capital ONE IS NOW APART OF THIS CRIME. Capital One is wrong totally for closing MY DISPUTE CASE AND ALLOWING THIS CLOTHING COMPANY called XXXX from XXXX TO KEEP MY {$200.00}. Not to mention Capital One credit card company is committing a crime by also allowing this clothing company to keep my funds on my credit card that needs to seriously be refunded back on to my credit card ... thus, capital one is refusing Not to protect me as a credit card holder thus refusing to place my credit funds in the sum of {$200.00} in credit funds that should be placed back on my credit card yet instead is allowing this XXXX  clothing company to keep their XXXX merchandise I have returned by proof of USPS tracking that has verified to be re-delivered back to this XXXX  company. XXXX  company owes me for FULL REFUND back on my capital one credit card and capital one refuse to get monies in the sum {$200.00} put back, when in fact capital one was sent all proof needed to reinstate my {$200.00} credit funds back on my card. there is no second opinion in the world that should stop a refund if the product is not what you order by credit card. 

Capital One is now charging my credit card acct. and making me the VICTIM pay when I now have none of this XXXX  company 's merchandise! I am demanding my refund from the XXXX company for not sending me the correct sizes I need? This is why I am coming to the FBI. XXXX and Capital One credit card company has indeed taken place in an internet CRIME! You just do not rip off consumers like this! UNBELIEVABLE!! 
How is this legal? Please put a stop to this crime both Capital One and this XXXX  company from overseeing XXXX using MASSIVE addresses, utilizing different company names to trigger US consumers so they think they are dealing with totally different companies and the consumer is not. It came to find out after I started my own investigation that this one XXXX  company is scamming consumers with massive different company names they have listed in the USA country XXXX XXXX and is also using massive addresses in the US state of California. 
I Have all the addresses and fake company names these people in XXXX are utilizing to get USA consumer monies. Each company that they are utilizing they are selling all the SAME fraudulent clothing letting us women consumers think that an extra-large clothing item which is really a size between XXXX is really a size XXXX and a extra-large XXXX to XXXX IS NOT really the size XXXX! The items that this fake company called XXXX is sending you for your money are really small sizes. Nobody that wears a size XXXX extra-large can even fit, let alone get the item over their head to even get into for fitting purposes! horrible just horrible scams. XXXX then refuses to return your money back on your credit card for full refund. I also have emails that transpired between myself and the fraudulent clothing companies that are using all of these fake company names to sell their merchandise to USA consumers then tries to utilize aliases American addresses to rip off USA Americans. I have also sent this complaint over to the USA Dept. of Justice XXXX XXXX 's office to look into this crime as well. I have also reported this theft, fraud and seems like extortion to your agency, the FBI. 
I am devastated that my credit card company is taking part. I can not believe Capital One is going to make me still pay the {$200.00} as a standard charge on my acct. If I refuse to pay, they ruin me and my credit. Awe XXXX NO! this is not right it's a crime and your agency need to get involved to stop this company from XXXX committing all these false acts. none of these items XXXX are selling over the internet is true to size, then you have up to 5 to 10 different people sending you fake emails hoping you just walk away and allow these criminals to keep your money plus their merchandise after you pay postage to honestly return all of this products ... when the XXXX  company has their items that were defective returned right back to their whatever whichever addresses they tell you to return their items back too? now Capital One is going to continue to make the charge valid? and not place the {$200.00} BACK ON MY CREDIT CARD ACCT. AS A REFUND? HOW UNETHICAL IS THIS FOR A CREDIT CARD COMPANY TO ACT? then will retaliate to close my credit card for reporting this unethicalness over to your agency. WOW! PLEASE STOP THIS UNETHICAL BEHAVIOR. 
All attachments I have is certainly all the proof that this XXXX  company has its items returned to one of the addresses, and that its merchandise items were personally returned by me thus PROOF of the USPS tracking numbers that all items were delivered back to XXXX. CapitalOne closed my dispute then conspired with the XXXX XXXX base company to commit a crime by allowing this company to keep my charge /monies and their Merchandise items that all were the wrong size and label extra-large sizes they were NOT! all XXXX merchandise defectively sold to me stating they were XL items when in fact they were not extra-large items.

I have also submitted this issue to the Federal Trade Act Washington DC because I know your agency will do absoutley NOTHING TO RESLOVE MY CREDIT CARD RIP OFF! I am submitting the complaint to you becuse it is standard proceedure I am told. UGH!

Company response to consumer: Closed with explanation