Consumer complaint received 2018-04-20
Company: Security National Financial Corp
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Hi, my complaint is on my personal loan application with XXXX XXXX XXXX. I worked for the company at the time, I do not now. 

But this complaint is about the practice they have towards applicants. 

As an applicant and an ultimate denial based on the property conditions I have a complaint that the company should give me back fees they charged for more than one appraisal report. 

The appraisal was done in XX/XX/XXXX. The file was approved but the seller did not have clear title. 

Then when the seller had clear title the XXXX at XXXX & Processing Manager, XXXX XXXX, distorted the truth about the file flow so XXXX  did not hold any responsibility for a very bad underwriting job with the help of XXXX XXXX who is an aggressive discriminating employee against both employees and borrowers. 

XXXX withdrew my loan application after it was approved in XX/XX/XXXX. XXXX XXXX the XXXX on the file asked me the applicant to do a new loan so they could put a new loan number on it and attach all the old documents and appraisal and we would be good to go per XXXX XXXX the Underwriter and XXXX XXXX the Processing manager. 

Then all of sudden out of nowhere - XXXX XXXX and XXXX XXXX deny my property in XX/XX/XXXX and left me with the possibility of 3 lawsuits with the seller and realtors on the seller 's side. 

I am still trying not to be sued for the actions of this mortgage company. 

They should have advised everyone about the property denial in XXXX XXXX and not approved it then just to deny it after making me pay for a value recertification in XXXX XXXX - which showed the value was still higher than I was paying for it : {$270000.00} vs. the contract purchase price of XXXX. 

I am not saying they don't have the right to deny a loan on property they don't feel appropriate and they refused to order a second opinion ; but the company could have made that determination before spending more of the borrowers money on more appraisal reports. 

I feel XXXX violated the public trust by cost extra fees due to the employees lack of adhering to the mortgage guidelines in XXXX XXXX &  XX/XX/XXXX. 

I also feel that XXXX XXXX and XXXX XXXX denied my loan AFTER XXXX XXXX withheld my paycheck on closed loans. XXXX XXXX is discriminating and harassing as a manager. 

XXXX XXXX, the underwriter suggested I broker to another company because he and XXXX XXXX do not want me as an employee getting a loan through XXXX because XXXX XXXX also has not paid me my paycheck for work on the XXXX file. 

His operation in XXXX is causing lots of borrowers to be affected and the borrowers are hiring Lawyers because of XXXX XXXX XXXX XXXX   Operations. 

They are also scamming borrowers by giving them construction financing loans but not approving their final permanent loan at the end AFTER XXXX already approved their Loans. 

Basically XXXX is doing to other borrowers the same as they did to me - they make borrowers spend lots of time and money on documents, fees, payments and then the permanent loan division run by XXXX XXXX in XXXX, TX - denies the perm loan causing large hardships on borrowers. 

XXXX XXXX - XXXX & XXXX  XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - are only a few that are having large difficulties due to XXXX XXXX Operations. 

I use this as example files as to why I feel as a borrower this company 's operational issues is misleading to borrowers, causes them to pay more money that quoted and has difficulty closing the loans and changes at closing the XXXX application name of the loan officer and sending out multiple false CD-closing disclosures as a bait and switch when they realize they are not making enough profit. 

This is shown in the XXXX file that closed in XX/XX/XXXX ; they did several bait and switch to the borrower ; multiple CD 's, multiple closing appointments, multiple rates, put a late mortgage payment on his credit - falsely so they could raise his interest rate! 

Even if I don't get my appraisal fee cost back or restitution of the possible lawsuits from the seller of the property I was trying to by - the CFPB & Department of Texas Savings and Loan & the Department of Justice should look in to all the transactions out of the XXXX Operations Division. There is already 2 employees that have been fined by NMLS for violations to operating out of this division under XXXX XXXX. 

Also, XXXX XXXX issued a letter to employees STEERING BORROWERS - he told employees that if they do not STEER THEIR LOANS AWAY FROM XXXX AND ANY OTHER DOWN PAYMENT ASSISTANCE PROGRAM - he will not pay the Loan Officer on their loan transactions. He has now done this to me and I was doing XXXX loans. This should be looked at by the Texas Savings and Loan board for Steering. I can send Emails from XXXX steering and penalizing the loan officer and borrower for using XXXX resources. 

EMAILS FROM XXXX XXXX, UNDERWRITER & BORROWER ME : Without several items being fixed I dont think we would move forward. I would suggest using the broker option. 

From : XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX <XXXX> Subject : FW : Purchase - XXXX/ XXXX report From : XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX <XXXX> ; XXXX XXXX <XXXX> Subject : Fwd : Purchase - XXXX/ XXXX   report Hi XXXX I have a question curiosity is there no way XXXX can not order one more appraisal before we broke her out the XXXX loan please see below we're getting a lot of responses from other lenders saying all they need is a new appraisal it would be great if we could do a second appraisal because the other ones old is that at all possible please XXXX thank you Sent from my XXXX XXXX XXXX  XXXX XXXX. My office on the go ... cell : XXXX XXXX XXXX, NMLS XXXX, XXXX  Please accept my apology for typographical errors. Appreciate you. 

Please dont get frustrated with me, you know I have helped out a lot on your files. The loan came in as just a first. There was only a few items in this from the old file, I do pull a few other things but it is too time consuming for me to pull everything out of another file to UW this one. 

XXXX should be able to get everything fixed up. 

You are correct on the MI, mistype on the condition but the amount is correct in the system. See attached.

Company response to consumer: Closed with explanation