Consumer complaint received 2021-04-29
Company: Eastern Account Systems of Connecticut, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I am a part of this ongoing investigation against XXXX XXXX. Charges continued after less than 30 days of service due in which I was able to do within the time frame without a cancellation fee. I have proof that I began service with XXXX before 30 days but XXXX continued to bill for months after. After numerous conversations with XXXX stating that the charges would be reversed, they sent it to a collection agency. I disputed the account with XXXX and XXXX in which they removed the account but XXXX is still reporting it after countless disputes. I have spoken to the collection agency in which they argued with me that I am in fact responsible for this debt even though I have a contract start date with another company before the first billing cycle was released and two of the three credit bureaus found it was incorrect. 





XXXX XXXX XXXX XXXX ) - # XXXX, XXXX Attorney General XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX announced an investigation into XXXX XXXX following consumer complaints regarding excessive charges, poor service quality and unsatisfactory customer service that began after XXXX acquired XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX in XXXX. 

Since XX/XX/XXXX, the Office of the Attorney General and Department XXXX XXXX XXXX have jointly received over 1,000 consumer complaints regarding XXXX. Those include complaints involving charges for equipment already returned, poor voice, video and internet quality, unsatisfactory customer service, charges that exceeded promised rates, and charges that continued after services had been cancelled. 

The Office of the Attorney General and XXXX have issued a civil investigative demand seeking comprehensive records regarding customer complaints, including contracts, correspondence, and billing records to determine whether Frontiers actions have violated the Connecticut Unfair Trade Practices Act. Should violations of law be identified, XXXX could be required to pay fines and comply with other injunctive relief to protect consumers. 

Since XXXX took over XXXX, we have seen a steady onslaught of consumer complaints ranging from poor service quality and customer service to improper charges and excessive rates. Jointly with XXXX, we are seeking comprehensive records from XXXX regarding their customer complaints to determine whether the company may have violated the Connecticut Unfair Trade Practices Act, said Attorney General XXXX. XXXX made promises to Connecticut that they had the ability to provide safe, adequate and reliable service, and they need to live up to that promise now. 

Its important that consumers and families get what they pay for especially when it comes to utilities like internet access that are increasingly important in every day life, said XXXX XXXX XXXX XXXX XXXX XXXX. Like the Office of the Attorney General, we have had a steady stream of complaints about issues with XXXX, and I am pleased that we are taking this next step in our investigation. I want to thank the staff at XXXX and the Office of the Attorney General who have put so many hours of hard work into this effort. 

XXXX supports the AGs effort to protect consumers of telecommunications and video services in the state. The AGs investigation into certain consumer complaints arising from The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Connecticut XXXX XXXX XXXX XXXX competitive services is critical to maintaining a level, consumer-friendly playing field. XXXX expects a cooperative investigation and encourages XXXX to resolve any consumer protection issues identified in an expedient manner, said XXXX XXXX XXXX, Chairwoman of the Connecticut XXXX XXXX XXXX XXXX. 

Assistant Attorneys General XXXX XXXX, XXXX XXXX and XXXX XXXX, head of the XXXX XXXX Department are assisting the Attorney General in this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation