Consumer complaint received 2018-06-28
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Company 's Response Re : XXXX XXXX XXXX No : XXXX Credit Bureau Account Number : XXXX Dear XXXX XXXX : Thank you for contacting XXXX XXXX, XXXX We appreciate the opportunity to assist you in this matter. Your dispute has been noted. To resolve this, XXXX XXXX has requested the credit reporting agencies delete any reference to this account from your credit file. You may wish to check with your local credit bureau in 30 days to ensure that your credit file has been corrected. However, a balance of {$460.00} remains unpaid and is still due and owing. XXXX XXXX, the original creditor, has provided the attached information verifying the account. XXXX XXXX is both the original and current creditor to whom this debt is owed. We hope this information is helpful. Please contact our Consumer Affairs staff if you need additional assistance. We are a debt collector attempting to collect a debt and any information obtained will be used for that purpose. Sincerely, XXXX XXXX Consumer Affairs on behalf of XXXX XXXX, XXXX Toll Free No : XXXX Mon-Fri XXXX XXXX - XXXX XXXX CT Payment Address XXXX XXXX, XXXX XXXX XXXX XXXX XXXX  XXXX, MN XXXX NOTICE Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, we will assume this debt is valid. If you notify us in writing within 30 days from receiving this notice that you dispute the validity of this debt or any portion thereof, we will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you make a request in writing within 30 days after receiving this notice we will provide you with the name and address of the original creditor, if different from the current creditor. 
Attachments Validation, XXXX XXXX ( 22.7 KB ) Feedback provided Status Feedback provided on XX/XX/2018 Your feedback The companys response addressed all of my issues Yes I understand the companys response to my complaint Yes ADDITIONAL COMMENTS They say that they are going to do one thing and they do another. They are still corresponding with Experian and they did not follow through with what they said tin the letter. As opposed to deleting it as they said in the letter, they reaffirmed it. 
The company did what they said they would do with my complaint No ADDITIONAL COMMENTS They did not follow through with the instructions to delete. They have re confirmed that 3 times in the span of 10 days. I got 3 notices saying that your credit file has been updated. 
What happens now? 
The complaint process is complete and your complaint is now closed. 
We have taken the following additional actions on your complaint : We added your complaint to the CFPBs Consumer Complaint Database. 
Your feedback, and feedback from others, helps us understand how companies are addressing concerns raised by consumers in their complaints. We will also share your feedback with the company. 
We have also shared your complaint with the Federal Trade Commission, which will add your complaint to its database for state and federal law enforcement agencies. 
We appreciate your participation in the complaint process and your feedback on the companys response. Both are important to us and consumers who may have similar issues and concerns. 

Closed The CFPB has closed your complaint. 
This the letter I received from XXXX XXXX saying they would instruct Experian to remove this from my file but instead they reconfirmed it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief