Consumer complaint received 2020-11-09
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX I deposited two checks. One check for XXXX dollars and another for XXXX dollars. The checks were perfectly good and my account was in good standing. XXXX dollars was immediately available and I did a less cash transaction of XXXX dollars. Going about my business the next day I tried to get fuel for our vehicle at a gas station and the transaction was declined. We were evacuated due to fire-smoke in California, coping with a family tragedy, and dealing with government shutdowns due to Covid-19 and were unable to get fuel for our vehicle due to Chase Bank blocking our funds. We called Chase over 18 times trying to find out what was going on and the " Fraud '' department at that bank had apparently blocked our account for unknown reasons. The operators at Chase had no idea why. I went to the branch ( XXXX, Oregon ) where I had deposited the checks and the bankers had no idea what the problem was. Then the bank manager called me and offered to assist me but when I called her back and tried to get her help the only thing she managed to do was to get my entire account shut down. She was also very rude and refused to inform me what the problem was. Not once has chance bank informed me what their problem is. At one point the bankers in XXXX told me that the check writer had to go to their branch and present two forms of ID. I was so shocked by this bizarre demand that I just laughed and told the bank to 1 ) return the checks to me. 2 ) return the checks to the check writer. 3 ) return the checks to XXXX XXXX where the checks were drawn. 

One XX/XX/XXXX XXXXhase Bank took the funds from XXXX XXXX  equalling XXXX dollars. The check writer has not received the checks back. I have not received the funds. And Chase Bank refuses to inform us of what their problem is. I have informed them that we are evacuated due to the wildfires in California and they were sending bizarre messages to the location we are evacuated from even though we have repeatedly informed them NOT to send mail there and to only send mail to our PO BOX address not our physical address. 

The " fraud '' department at Chase bank has harassed us repeatedly in the past and my personal banker who opened my Chase bank account in XXXX resigned from the bank due harassment by the " Fraud '' department which is run by thugs. 

The bank never informed me that there was anything wrong with my deposit and then after 10 days had passed and the funds had cleared ten days earlier they blocked me from my account after writing themselves a check for ALL of the money in my account. 

I visited the XXXX XXXX  with the check writer and discussed this with the XXXX XXXX  manager who said that Chase Bank had in fact taken the funds on XX/XX/XXXX. The check writer is outraged and will also file a complaint against Chase for stealing money from her account and not giving it to me.

Chase bank stole my money, stole money from XXXX XXXX  and stole money from the Check writer. The Chase Bank " fraud '' department is clearly run by thugs and criminals. If Chase bank does not return our money we will go to the District Attorney and file another complaint. We have filed two XXXX XXXX XXXX complaints and Chase refuses to respond to them at all. This is an outrage. We have been unable to pay our business expenses and have now received an eviction notice as that money was for our office needs.

Company response to consumer: Closed with explanation