Consumer complaint received 2018-08-22
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
In late XX/XX/2018, I set up automatic payments via my XXXX XXXX Account to pay the lease payment to XXXX XXXX XXXX on the account XXXX XXXX XXXX for a XXXX XXXX XXXX XXXX. My husband had been paying by check and I asked to take over paying for this lease beginning in XX/XX/2018 using auto draw to prevent any late payments. 

In order to set up the account with my bank, XXXX XXXX, I used the current statement which was XX/XX/2018 from XXXX that my husband gave me from XXXX XXXX, which is attached, This statement was used to create an auto pay using the amount as shown on their current statement of XX/XX/2018 in the amount of {$580.00}, attached, also to show the correct address to send the payment to XXXX XXXX, and the date for it to be paid each month. 

The attached statement showed the amount due in the amount of {$580.00} on statement dated XX/XX/2018. I used this amount and this current statement for the auto draw on my bank account to be paid each month to XXXX on time. And now that I am reviewing the XXXX XXXX, they show for XX/XX/2018, a different amount due of {$570.00} ( attached )! 
It was not untilXX/XX/2018, did I receive a clear understanding from XXXX in writing as to what the monthly payment should be. XXXX was showing us late and owing {$98.00}. I called XXXX immediately and paid the {$98.00} by phone. I paid them on XX/XX/2018. They indicated on the phone that there would be no late charge shown on our credit. 

But, to our surprise, when checking our credit report via XXXX XXXX, XXXX and/or Toyota Financial showed us late for one payment even though it was an underpayment and we had reason for the amount we were paying. This is a huge issue as our credit score has dropped by over 150 points due to this underpayment! Our credit scores have always been in the high 700s to the mid 800s. We always pay our bills on time and to be assured they are paid on time we do automatic draws on our bank accounts. 

I sent a dispute letter ( attached ) to Toyota FinancialXXXX XXXX dated XX/XX/2018, explaining my payment amount that was being auto drawn and why it was at the {$580.00} vs. the amount they now say is due in the amount of {$610.00} each month. The statement in XX/XX/2018, showed a payment due of {$580.00} ( attached ). There was nothing to indicate another amount was due each month. Even the XXXX statement attached shows a different amount due. They would not remove our history of the {$98.00}. They would give us no assistance. 

When I talk to XXXX a couple of weeks ago, they said if I had paid the {$98.00} by the XXXX of XXXX not on XX/XX/2018, it would not have been shown as a late payment on our credit history! That was so concerning, as I was sure that I had taken care of it when I called XXXX on the XXXX of XXXX and paid the underpayment. I purposely asked XXXX on the XXXX if there would be any late charge, and the person on the phone indicated all was fine. Well not all is fine. 

Now attached is XXXX letter to me, declining the request that this underpayment of {$98.00} be removed from our credit history. I was shocked and then wrote on XX/XX/2018 to XXXX, XXXX and XXXX to try to get assistance on this and at the very least to have this letter in file showing that I auto paid according to their XX/XX/2018 statement. It was just sent out so there has not been time for these agencies to respond. 

I would appreciate any help that your agency could do for us. We are needing our good credit restored. This minor underpayment of {$98.00} has ruined our credit. It has ruined our ability to do business when someone checks our credit scores. XXXX or Toyota Financial Services has a really bad reputation on line for this kind of thing. XXXX XXXX, where we purchased the XXXX has tried to help us by calling XXXX. XXXX will not help us even with the dealer calling, I have taken all the paperwork to the General Manager of XXXX XXXX, XXXX XXXX and he is going to try to help us, but he can not guarantee even if he calls to the upper brackets that this small amount of underpayment be removed from our history This matter on our side is clearly justified and understandable by the statements XXXX sent us and how we set up the auto payment to XXXX. 

Our credit score is extremely important to us as we have always had the very best credit scores. Sometimes they are as high as 850. Now XXXX XXXX has ruined us for some time to come. We can not get a mortgage, buy another car, or anything requiring an excellent credit report. This has totally left us without the ability to carry on any financial business transaction, due to the score now showing XXXX or XXXX. That is 150 points off the earlier score we had before XXXX/Toyota now showing us " one payment missed '' on our credit history resulting in disaster. 

Address of XXXX where correspondence has been sent : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, IL XXXX

Company response to consumer: Closed with explanation