Consumer complaint received 2020-05-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XXXX remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at XXXX. Some of the sources of information XXXX relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. XXXX information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. 
XXXX XXXX XXXX XXXX  serves as a place to resolve marketplace issues between businesses and their customers. During the current COVID-19 state of emergency, XXXX will focus its efforts on dispute resolution and reviews about transactions and services the business can control. We wont process or publish complaints or customer reviews about allegations of transmission of the coronavirus from the business or its employees to consumers ; about a businesss operating hours during mandated shutdowns ; or about lapses in business licenses or delays to permits caused by licensing or permitting offices being closed. Thank you for your understanding. 
Complaint Submitted Your complaint has been submitted and assigned the ID XXXX. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the XXXX. 

The complaint is being handled by the dispute center listed below. Please contact them with any questions. 

XXXX XXXX XXXX XXXX XXXX ( XXXX, VA ) XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, VA XXXX XXXX Web : XXXX XXXX XXXX  Consumer Information Date Filed : XX/XX/2020 XXXX : First Name : XXXX Middle Name : Last Name : XXXX Suffix : Address : XXXX XXXX XXXX XXXX XXXX Texas XXXX UNITED STATES Daytime Phone : XXXX Evening Phone : Fax : Email : XXXX ( email ) Business Information Business ID : XXXX Name : Capital One Financial Corporation Address : XXXX XXXX XXXX XXXX City : XXXX State/County : VA Zip/Postal Code : XXXX Business Phone Number : ( XXXX ) XXXX URL : This Business was Accredited at the time the Complaint was made. 
This is NOT a COVID19-Related Complaint. 
Complaint Detail / Problem Complaint Type : Refund / Exchange Issues Problem : Capital One Bank is holding levies that are released by the state. They are so understaffed, there is nobody running the department according to their reps. The state can't reach them either. They are holding the money from customers and the state. My experience below ... Capital One has held a levy that was a mistake and corrected by the state Comptroller 's office 3 weeks ago. They added the levy in 24 hours, 24 hours later the Comptroller 's office corrected it. Capital One Bank seems to have nobody running the levies and garnishments office. The state has tried to help me. I've talked to 9 bank reps over 19 days. The bank reps say they can't reach reps from the levies division. They told me 2-3 days at first. Changed it to 3-5 days. Then the last reps had no idea when someone would respond. My issue was from an old tax ID I thought was closed. The comptroller 's office was contacting my old phone number and put the levy on thinking I had the business the whole time. I didn't. Because I had been in touch with them multiple times via email, I thought it was resolved. Turns out, the email was just for the website, and the office never actually got my messages. That was a mistake on my part not making sure they closed the account, I have accepted. However, XX/XX/XXXX, as I just got my first paycheck after a year out of work due to XXXX XXXX and as I just received the stimulus deposit, the state put my account -XXXX, leaving my family with no money. It ate up my only paycheck. Once resolved with the state, it's supposed to be corrected to XXXX  in fees for not filling only. I would only owe XXXX. My account sits at negative 11,000+ 19 days after the state corrected it. The state faxed and emailed capital One twice. I've called 9 times. Faxed once. I've emailed the consumer department. I've messaged them on XXXX. The comptroller 's office said capital one provides no call center for the IRS interactions. We can't reach anyone to resolve. After 5 phonecalls with the state Comptroller 's office, we have hit a wall and have tried every method to reach them.

Company response to consumer: Closed with explanation