Consumer complaint received 2019-03-08
Company: CCS Financial Services, Inc.
State: PA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX Today XX/XX/XXXX I received yet another ph call from these collectors ; The first time they contacted me I told the young lady she had the wrong number ; the call is recorded. This lady said to me ; You can go back to bed now! at XXXX ; XXXX in the afternoon. Making a XXXX comment to me while she's calling my phone number currently on the dnc list. I was livid ; Here is the message from the first call I received. It is an email from someone who was going to help me contact them back about a resolution, but he never called back. 

Re : XXXX XXXX XXXX ME XXXX, XX/XX/XXXX, XXXX XXXX to XXXX I will call you XXXX when I'm available and off work. 
around XXXX. 

thanks On XXXX, XX/XX/XXXX at XXXX XXXX  XXXX XXXX XXXX wrote : Hi I called, but you didn't pick up. 
My number is XXXX. 
I want to speak to you about the calls you received to see if there's something we can do to help you. 
I'm actually heading out soon, but I do work XXXX if you're free then. 
Please let me know. Otherwise we can speak on XXXX. 

XXXX XXXX Head of the Research Team Law Offices Of XXXX XXXX Phone : ( XXXX ) XXXX Website : XXXX Who Are We : " We stop telemarketers at no cost to you. '' On XXXX, XXXX XXXX at XXXX XXXX, XXXX XXXX XXXX Hi XXXX, Thank you kindly for getting back to me so quickly. 
The telemarketer I called is XXXX XXXX XXXX is correct, they are actually located in XXXX XXXX. 

Just to be clear, they just called the one time? 

No, this was not the first time they called. 
I coded the phone to check the times but erased a few days ago. 

And it was a voicemail they left? Yes, I still have the voicemail. 
Did they call your landline or cell phone? 

On Wed, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX wrote : Hi I have zero tolerance for XXXX. I'm extremely disgusted by this telemarketer. 
The telemarketer that called you is XXXX XXXX XXXX. 
Just to be clear, they just called the one time? 

And it was a voicemail they left? 

Did they call your landline or cell phone? 

XXXX XXXX Head of the Research Team Law Offices Of XXXX XXXX Phone : ( XXXX ) XXXX Website : XXXX Who Are We : " We stop telemarketers at no cost to you. '' Wed, XXXX XXXX at XXXX PM, XXXX XXXX < XXXX XXXX XXXX Telemarketer 's Phone # : ( XXXX ) XXXX Description of the call : I returned call to advise I am on the DNC Registry ; XXXX ( who left the message for me to return the call and give location info regard another. She replied ; It does NOT concern her that my name is on the DNC Registry ; I yelled at her and told her it concerns me and stop calling my number ; the call was recorded. Sue then made a XXXX statement to me and told me I should go back to bed, as if I didn't have a job and lazy and XXXX. I want to sue this company for their XXXX remark towards me. the call was made at XXXX today with XXXX. 
-- -- This e-mail was sent from the form on https : XXXX

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation