Consumer complaint received 2017-09-25
Company: JPMORGAN CHASE & CO.
State: OH
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
My Mother created a life estate granting to me. A Transfer on XXXX XXXX  was recordedXX/XX/XXXXand a Quit -Claim Deed recorded XX/XX/XXXX. The legal description on both deeds was stamped with a red star by the County Auditor, meaning the legal description is inadequate and shall be corrected before the next transfer. 
I applied for a Home Equity Loan on XX/XX/XXXX. The Bank did not do a Title search. My income at the time was XXXX XXXX XXXX at {$630.00} per month. There was the life estate. The property value for tax purpose was {$66000.00}. The loan was approved for {$50000.00} and the agreement was signed by me on XX/XX/XXXX The Bank also paid off an existing loan in the amount of {$13000.00}. I signed a Home Equity Line Of Credit Agreement And Disclosure Statement onXX/XX/XXXX naming me as the Borrower. There is also an Open-End Mortgage. Upper left  corner shows XXXX, XXXX, Deed Of Trust /Mortgage. This Mortgage refers to me as the Grantor and through out the document as well. THE GRANTOR ACKNOWLEDGES HAVING READ ALL THE PROVISIONS. My name is shown in type. I signed above that. It was witnessed by 2 Bank Employees. My Mother is the Grantor, I am the Grantee or Remainderman. She signed no documents and her name does not appear any where on any documents. After much research, If this is actually A Deed Of Trust/Mortgage.. In Ohio there is a Mortgage or Security Agreement that is A document that embodies the agreement between a lender and a borrower to transfer an interest in the borrower 's land to a neutral third party, a trustee, to secure the payment of a debt by the borrower. There is no such document. My property value decreased to {$45000.00} in XXXX. The valuation report requested by Chase and preformed by XXXX XXXX showing market value {$85000.00} and suggested list at {$89000.00}. At the present time I may have to replace the leach feed for the septic system. It was installed in XXXX 's. My roof needs replaced. Shingles are blowing off and it has stated leaking in one area when it rains. 
In XXXX I was advised by an Attorney that I could sell a portion of the property. This occured XX/XX/XXXX but was not recorded until XXXXXX/XX/XXXX. The area sold was .356 acres leaving my property with 2.144 acres. 
I eventually found it difficult to make the payments. I even borrowed on the Equity account to make the payments but I could n't continue to do that as the funding was closed. I applied many times for a modification but was always denied. I was also told by a Chase Rep that I would never be approved for a modification because I have missed payments. I applied for Save The Dream ( hardest hit fund ) I was approved for {$35000.00}. Chase was offered {$25000.00}, to bring the account current and a modification. Denied by Chase. Chase would only agree to 18 months of payments and bring the account current. The only help this provided was me not having to make a payment for 18 months. There was a foreclose filed on XX/XX/XXXX and was dismissed on XX/XX/XXXXdue to the agreement of Save The Dream. There was a Title search done XX/XX/XXXX and filed XX/XX/XXXX. Most of my concerns shows in this report and Chase had the opportunity to request a new survey and all other concerns that are ongoing at the present. 
I again applied for a modification on XX/XX/XXXX. Chase continually ask for more documents. A trial modification was approved XX/XX/XXXX. I needed to make 3 paynents of {$230.00}, which I did, XXXX, XXXX and XX/XX/XXXX After the final trial payment I contaced Customer Servise to ask what the final payment would be. I was told that would be determined and XXXX would notify me. That never happened. Chase stated in a letter datedXX/XX/XXXX Chase states that a new survey is needed. Chase was aware of the title situation when the Modification was approved.On XX/XX/XXXX, I received a letter from Chase stating that my mortgage assistance was canceled because Chase needs to record a modification within the land records and had not received the information they requested. The Attorney that provided the service for the sale of the portion of the property had the portion surveyed and there is a legal description for that portion. The Attorney provided me with a legal description of my property with an Exception of the portion sold. Chase will  not accept this for a modification. Two Attorneys , county engineer , county auditor, and county recorder says this is a legal description and acceptable for a modification. Chases position is I sold a portion of the property without notifying them and this created a clouded title and they do not know how much property I have. THE TITLE WAS CLOUDED WHEN CHASE APPROVED THE LOAN. Chase approves a loan on a clouded title and now refuses a modification because of a  clouded title. 
The payment duXX/XX/XXXX was {$700.00} ( 2months ) {$350.00} per month. I began receiving new monthly statements. XX/XX/XXXX - {$250.00}, XXXXXX/XX/XXXX, {$250.00} and XXXXXX/XX/XXXX, {$250.00}. There is a summary of most recent payments beginningXX/XX/XXXX XXXX past due, all within the {$250.00} range. 
I ask Chase why my payment is less than the XXXX payment. I have not received an answer except monthly payment amount will change. I replied I am aware but why {$100.00} lower. No reply. 

My Parents purchased this property in XXXX. This is my Home.  I do not want to lose it. I simply ask for a modification to a lower payment. I have also invested about {$20000.00} of my own money. lots of termite damage. Every floor joist in the down stairs had to be replaced. The ceiling in the front room had much damage and the ceiling joist had to be replaced. The main beam ( 9 in x 9 in ) under the floor going side to side had to be replaced. The stairway to the upstairs was basically hanging in mid air. 

A last comment ... .I have a surveyor but can not afford the fee. I made a request to Chase to pay for the survey and add it to the back of the loan. It was denied first because they do not do it for any one else. Next I was told it is in violation of UDAP, totally false. Last I was told it would be considered a personal loan. How can this be true if it is an existing loan added to. Chase pays millions in fines but can not help with ( compared to millions ) a few dollars.

Company response to consumer: Closed with explanation