Consumer complaint received 2020-09-02
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I am filing this Complaint against XXXX XXXX XXXX and XXXX XXXX, a Division of Webster Bank, N.A., for XXXX XXXX XXXX  unauthorized transfer of my long-standing XXXX account with XXXX XXXX to XXXX XXXX   and XXXX XXXX  unauthorized and outrageous charges to my account of a {$2.00} immediately upon receiving the funds ( XX/XX/2020 ) from XXXX XXXX plus a {$25.00} transfer fee within two weeks of their receiving my funds ( XX/XX/2020 ) following receipt of my request vis-a vis XXXX XXXX to transfer my money to XXXX. 

In late XX/XX/2020 I received notice from XXXX XXXX XXXX  that they were discontinuing handling XXXX accounts and that their existing accounts would be automatically transferred to XXXX XXXX, a Division of Webster Bank, N.A. There were no other details provided ; however, later in XXXX I received a Benefits Card Agreement and a Debit Card from XXXX XXXX ( never activated or agreed to by me ). I did not want the debit card and have never used one. This was also the first time I became aware of the fees from XXXX XXXX  and on XX/XX/XXXX I called XXXX XXXX and after holding for almost 30 minutes I got to speak to a CSR agent and objected to their fees and debit card arrangement and telling her I wanted to transfer my account. I was told I would have to wait until the following week when they received my funds which I did. I then called back on XX/XX/XXXX ( on Hold for another 20 minutes ) to discuss the procedure of the transfer and to see if there was any way I could avoid the {$2.00} and {$25.00} charges but was told no. The next day my husband, XXXX XXXX, ( an Authorized signer on the account ) called XXXX   XXXX  as well and after holding for almost 15 minutes an agent finally answered. After XXXX explained why he was calling about my account and the inappropriate fees he was ostensibly transferred to a Supervisor but the only thing that happened was a voicemail. He left a message with our phone number and account number but we have never heard back from anyone! 

Failing to reach any compromise on these outrageous charges ( and in having to pay for checks for my account which I still had plenty remaining from my XXXX XXXX account ) I initiated a transfer of my account to XXXX XXXX which offers all of these services for free. Due to the requisite paperwork including obtaining a Final statement from XXXX XXXX XXXX  along with a current statement of the account from XXXX   XXXX ( all attached to this ) this was forwarded by XXXX around XX/XX/XXXX to XXXX XXXX and not actually effectuated until XX/XX/2020 but both the {$2.00} and {$25.00} fees were deducted from my balance by XXXX XXXX! I am requesting these fees be reimbursed to me by was of a transfer of the funds back into my XXXX account ( to maintain their XXXX status and not be regarded as a distribution ). I would also like reimbursement for my time and aggravation in confronting these unjust and anti-consumer actions. 

In sum, I believe that as a consumer the transfer of my XXXX account which was done without my consent and without adequate notice by XXXX XXXX XXXX  as well as the imposition of fees and terms without sufficient advance notice and time to shop for alternative by XXXX XXXX is deceptive and contrary to the spirit of an enlightened consumer this Agency espouses. 

Thank you

Company response to consumer: Closed with explanation