Consumer complaint received 2021-09-21
Company: WELLS FARGO & COMPANY
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have been a victim of identity fraud on my debit card for my Wells Fargo account that started back in XXXX of XXXX when Wells Fargo had contacted me about some unauthorized charges or suspicious activity. I went to the local branch of Wells Fargo Bank at XXXX XXXX XXXX XXXX at XXXX PA I spoke with one of the customer service assistance and she had printed out a statement showing me all the fraudulent activities primarily happening in the state of New York. In a matter of just two days over 17 charges were made unauthorized. The personnel at Wells Fargo Bank were quick to recognize what belonged to me and what did not belong by simply profiling the account. which items were pinned which items were swiped and which items were not, my purchases have been profiled as well. I am a XXXX-year-old XXXX  male. I am an XXXX XXXX that lives in XXXX Pennsylvania. I have filed a police incident report on XX/XX/XXXX for other unauthorized transactions. I've made over 40 phone calls to well... .f hours trying to resolve this matter. on XXXX the XXXX I've taken Wells Fargo to court and the judge ruled in my favor judgment {$12000.00}. the 30-day appeal process has ended. Can you please help recover my Judgement for the mentioned amount? Can you help me recover the NSF charges and the {$30.00} a month fee which I have been charged for the checking account that I was told was free. The total of the NSF charges was {$1400.00} not included in the judgment. I have done nothing wrong as a victim of identify theft. My bank has been working against me although I have recovered thousands there's still the XXXX. I XXXX XXXX reside at XXXX XXXX XXXX XXXX Pa, XXXX. Phone XXXX. My mistake was not looking at these accounts statements I've had my book keep file them and she had no idea till she saw the two XXXX accounts the six XXXX accounts the tickets to XXXX  XXXX. Now I check my accounts every day! After hundreds of hours, The Wells Fargo fraud Ach department did fully return my unauthorized checks the Wells Fargo employee said that the debit card fraud department should do the same the have a fund for that and they know that they are responsible for their customers. This is not a banking regulations issue this is a crime and I am insured for criminal active so I then gave Pennsylvania State Trooper XXXX located in XXXX  Pa, incident no. XXXX. The notice of judgement XXXX XXXX vs Wells Fargo Bank and Branch Manager XXXX XXXX Docket No. XXXX.Plaintiff XXXX XXXX Defendent as mentioned above. Disposition Default Judgement for Plaintiff XX/XX/XXXX. Joint Liability judgment Wells Fargo and MGR. XXXX XXXX for the Amount XXXX. I was denied by Wells Fargo when I asked to return my money as a victim of identity fraud, they have always responded the same by saying sorry bank regulations state we are not responsible for anything out side 60 days! However one truthful employee did pay me because he clearly stated Wells Fargo is Responsible. ACH investigator for claim XXXX {$780.00} was over 2 years old and he paid me along with other fraudulent checks maybe that's why no one showed up in court for Wells Fargo not even the local branch Manager. Please help me recover my losses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief