Consumer complaint received 2018-04-11
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XX/XX/XXXX & XX/XX/XXXX I found out that I have 2 missed payment and reported to Major Credit Bureau .I hired a lawyer to dispute the the 2nd principal OF {$190000.00} that was added when I had my loan modified in XX/XX/XXXX.The loan modification indicates that there's a balloon payment OF {$190000.00} due and payable in 40yrs.I didnt want to sign the modification but I was told If I dont my properly is already for sale in court .Between the least evil I signed and XXXX  the modification with a letter that I dont agree with the balloon payment that was added.I was told that adjustment Will be made onse the modification Is processed. The monthly payment is higher than what was ON modification Documents and They said because theres an escrow shortage. From XX/XX/XXXX Unti now I have been asking what was the 2nd principal coming from. At First I was told that it was the unpaid monthly mortgage in XX/XX/XXXX .I have been paying the Forbearance payment that I was placed 4 Times from XX/XX/XXXX UntilXX/XX/XXXX The last forbearance is for 12 months So How Could I have No payment for a Year in XX/XX/XXXX.I asked for payment history and the pmt ON the forbearance shows UNAPPLIED So where Did They apply my pmt?

Then I was told that the balloon pmt is for deferred interest and anyway I dont Have to pay monthly ON it for 40yrs but If I refinance or sell the properly then It has to be paid. They have been cheating ON ME until now..I suffered a XXXX XXXX due to stress caused by Wells Fargo Mortgage.I Could not refinance as They have reported to credit Bureau that I have 5 Times 30days late from XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.I have called them and I told them that I authorized the lawyer to pay My mortgage startingXX/XX/XXXX And I was not getting a statement and just found out when I requested for my Credit report .So inXX/XX/XXXX I paid 3 pmts to cover XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX and requested to remove the reported 30 days ON my credit report. But Wells Fargo continued to report 30days for XX/XX/XXXX & XX/XX/XXXX. I have sent the full Year Bank statements until XX/XX/XXXX and told them My pmt is advanced as I doubled payed inXX/XX/XXXX.They answered They cant remove beacuse as OF their Record I was 30 days late ON all those months and would not accept my proof OF pmt after sending all Pages OF Bank statements from XX/XX/XXXX to XX/XX/XXXX and ask that I should Call my Bank to send the merchant copy. The credit Union Bank statement is same as merchant copy per credit Union. Pls Help ME as I was just discharge from hosp with XXXX XXXX  caused by the XXXX Wells Fargo has caused and caught XXXX XXXX at hosp and also XXXX XXXX XXXX I was XXXX for XXXX  days Wells Fargo has aggravated my illness and to this Date They have not corrected my pmt status .I paid forXX/XX/XXXX as I dont want to have another 30 days ON my Record despite the fact that I should not pay because OF the advance pmt I made inXX/XX/XXXX .In XX/XX/XXXX again Its showing ON my statement that No pmt made in XX/XX/XXXXwhen in fact the Bank statement shows pmt for XX/XX/XXXX& XX/XX/XXXX And I called them and They credited the XX/XX/XXXX & XX/XX/XXXX pmt and was told They would waive the late fees. They have been diing this and it seems Its Almost everytime end OF the Year or beginning If the Year. So If You dont Check it They get away with their cheating.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation