Consumer complaint received 2023-03-11
Company: U.S. BANCORP
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XXXX XXXX XXXX  I submitted complaint number XXXX against US Bank regarding a fraudulent mortgage account being opened in my name, US Bank has subsequently marked that mortgage charged off as bad debt, refusal to apply my payments correctly, refusing to correct errors regarding the deed to my home and adding my wife as instructed and agreed upon prior to closing, our mortgage representative 's refusing to stop the closing and instead she insisted I violate the terms of my contract by filing a Quit Claim Deed knowing the terms clearly state I would be subjected to a mortgage acceleration, their refusal to compensate me for the fees I paid to record the deed and include my wife, they do not hold title to my home and blatantly refuse to take any action ( s ) to locate it, telling my wife and I it was our problem and to contact our county to locate it, closing on my mortgage without having insurance on the property. Which we didn't know about until our agent contacted us in XXXX asking for specifics on our home so he could give that information to underwriting to complete the policy. Now, our escrow is for the amount of {$1700.00} yet our annual premium is {$120.00} less. US Bank refuses to lower my monthly payment accordingly and refuse to issue the {$120.00} escrow overage I will pay each year. Yet, I am forced to honor a contract for a home to which I will never hold a title as XXXX XXXX does not hold the title nor does the seller nor does US Bank. No one knows where this title is and no one will do anything to locate it. As of today XX/XX/XXXX they have clearly and undeniably retaliated after receiving the initial complaint by way of reporting this mortgage to all three credit bureaus four full months after closing, maliciously omitting and/or falsifying my payment history causing yet another negative detriment to my credit score. US Bank reported to XXXX that I made a payment in XXXX XXXX Not only did I not make a payment in XX/XX/XXXX, as contractually my first payment was not due until XX/XX/XXXX, but they have reported the payment was short in excess of {$160.00}. They failed to report any subsequent payments with the exception of XXXX XXXX XXXX To any potential lenders, this would appear that I made a partial ( very first ) payment in XX/XX/XXXX, failed to pay for the months of XXXX, XXXX or XXXX, causing my credit file to reflect a negative payment history. As of today XX/XX/XXXX US Bank reported my mortgage account to XXXX and XXXX and failed to report any payment history whatsoever. I have disputed this information with all three credit reporting agencies. Thankfully, my wife is seasoned in credit and finance with a 23 year finance manager portfolio, which prompted her to obtain copies of all three of my credit files, immediately after I submitted the first complaint. Neither of the three credit files reported a mortgage with US Bank. It was not reported until today XXXX XXXX XXXX  This is clearly a malicious retaliation from US Bank and a deliberate action to further the detriment they have caused to my credit score.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief