Consumer complaint received 2017-07-05
Company: ALLY FINANCIAL INC.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
XXXX, 2016, I was wrongfully terminated for filing a discrimination complaint. Due to being denied unemployment for such complaint, I hit financial hard times. Ally Bank offered me an extension which I agreed too. Less than a week later a collection department representative contact my co-signers place of employment and harassed them to the point that they terminated her. I contacted Ally and finally after several attempts started working with XXXX XXXX/Customer Service. A short time later my car was repossessed. XXXX XXXX worked and got the care returned to me while working with my complaint about the wrongful collection efforts that had happened to my co-signer. He stated that the repossession was a computer error on behalf of Ally. I landed a job and while at work I was contacted by a collection person and informed that I had to get my payments caught up-they extended to me another extension. I signed and faxed it to the number that I was given as well as made the out landish requirements for the payments. While at home getting ready to return to work, I hear a horrible noise in my driveway, they are repossessing my car again, I run and stop the tow truck driver, requesting to get my medical stuff out of the car, he agrees if I will surrender my keys to him. I go back in the house to call Ally/XXXX XXXX  and I hear this horrible noise again, I rush outside and the tow truck driver has drug my car across my yard jumped the curb damaging the front of my car and is dragging it down the street with the front end scraping the ground. I left several messages for XXXX XXXX and talked with several people including in the XXXX. No body could assist me or simply did not want too. I finally called the police department, they had no record of a repossession at my address. I finally talked with a lady in the " retention department '' from the XXXX. She informs me that I have to pay over a 1000.00 to get my car back, she does not listen to my explanation and confusion but does give me the name of the repo company ... no number or address was provided. I finally locate them. I am instructed to bring my keys to get my belongings out of the car ... .it is XXXX XXXX Texas . Upon arriving, I am treated like a criminal, they take my keys, have me sign paperwork through a protective cover glass window, I ask for a copy. Upon the lady 's return, she hands me my copy and tells me that they have removed the contents of my car and they are out front in bags and that I will not have access to my car. Finally after several days, I finally receive a call from XXXX XXXX, after two weeks I finally get my car back, only to have lost my job. I have complained endlessly, I have provided pictures of the damages to my car, the ordeal that I have been put through and to date nothing has been done to Ally costing my co-signer her job based on the rude and unprofessional threats that they made to her employer. Due to a job change or promotion or even his health, XXXX XXXX was transferring my complaint to another customer service agent, XXXX XXXX. He has not returned my calls or cooperated with the BBB or Attorney General 's office and has done nothing to resolve my complaint or pay for the damages to my car during the repossession. I have provided him with documentation, pictures etc. Documents and pictures are available upon request to support my complaint to your offices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation