Consumer complaint received 2018-04-25
Company: AMCOL Systems, Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XXXX hospital assigned 3 collections accounts to Amcol Systems. I contacted Amcol Systems via telephone requesting VALIDATION of the 3 accounts, not Verification but VALIDATION on XX/XX/2018. 

The gentleman I spoke with was extremely rude and neglected to allow any payment arrangement to be made on the account. I was advised by the gentleman to contact XXXX business department to discuss alternative payment options. I advised the gentleman I would like to dispute the account in the amount of XXXX at which I was advise to contact XXXX Billing department. I contacted XXXX on XXXX XXXX at which time I made two payments one in the amount of XXXX and another in the amount of XXXX. Once the payment was completed I was given details about Financial Assistance if needed for the remaining balance of XXXX. On XXXX XXXX the two paid accounts in the amount of XXXX and XXXX appeared in collections on all three credit reports although the payments reported were paid in XX/XX/2018. 

I contacted Amcol Systems to advise of the this error and was directed back to XXXX Billing department. After speaking with XXXX on XXXX XXXX which again another rude representative that fail to acknowledge the error and was very argumentative. After discussing the issues multiple times and expressing how the negative reporting affected my credit score by decreasing 42pts I asked to speak with a team lead or Manager. I was then placed on hold for an extended amount of time while XXXX located a team lead. I was told the current team lead was delayed on a call, I agreed to continue to hold. Once XXXX returned back to the call I was advised by XXXX per her team lead " she would contact the correct department to request the payments be removed from the XXXX balance and applied to the correct accounts ''. 
I was also advised this request would take 7-10 business days. I expressed the urgency of having this issue addressed immediately due to being in the process of purchasing my first home. I was advised to contact Amcol Systems again to confirm the dates Amcol reported my two paid accounts and if the dates were past the date the initial payment was made the team lead would move forward with addressing this matter. 

Again I contacted Amcol Systems, this time I spoke with XXXX. I shared my concerns and XXXX confirmed Amcol Systems reported the XXXX paid collection accounts on XXXX XXXX. ( XXXX Wks after the two accounts was satisfied ) XXXX explained the payments were reported by XXXX and applied to the accounts as advised by XXXX. XXXX advised me to contact XXXX to have the payments modified to reflect the correct details and once the changes has been confirmed she would have the ability to update my credit file accordingly. I contacted XXXX again, this time speaking with XXXX in the billing department after reviewing my account he confirmed the request to transfer the payments to the correct accounts has been submitted and if approved the account would be updated. 

Amcol Systems failed to validate the above debt for XXXX Amcol Systems DID NOT provide me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. 

The law is very clear as to the Civil liability and the remedy available to me for negligent noncompliance ( Section 617 ) if fail to comply. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA I demand the account be verified.

Company response to consumer: Closed with explanation