Consumer complaint received 2015-06-25
Company: ERC
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
CommentIve been in contact and dispute with XXXX since XX/XX/XXXX when I acquired service for them through an authorized rep called XXXX XXXX. 
This company sold me a no contract service with my own equipment and as such I agreed. Subsequently the argument has been that I had acontract and that I owe XXXX XXXX dollars for having returned the equipment late. I 've had to endure them having removed equipmentthat I paid for, ( antenna, swim dish, install and cabling ), where they have commandered it and pronounced it theirs. THe account in questyionis # XXXX there are many emails where I have begged them to please bill me for what I correctly owe which would be the last month ortwo of service. Rather they are billing me for equipment charged as lost and it was returned via XXXX with their own tracking label. All this tothe tune of nearly XXXX dollars. Under that account, there exists a police report of a theft for the antaenna equipment that was removedand stolen from my apartment rooftop by people passing themselves as XXXX XXXX employees. This equipment was paid for by me not XXXX. Subsequently, this XX/XX/XXXX XXXX XXXX came to my roof and commandeered rooftop equipment equipment belonging to me and issuedservice to my neighbor XXXX XXXX at XXXX XXXX I live at no XXXX right below. 
I do not believe that it is lawful to do such things nor do I believe that it is a fair credit collection practice to charge equipment as lost when itwas returned and is in use by others. However there is not an avenue in court to aleviate such a matter. Please help me because I have ampledocumentation of all the above and they have corresponded with me to that effect. I need this company to remove any reports to the creditbureaus that keep emerging on all the bureaus and to actully bill for what is owed not some dreamed up charges. If this practice is allowed byUS commerce and practice, why not collect say XXXX XXXX XXXX XXXX dollars? That sound like a better made up figure thanXXXX.XXXX which the are not owed. Instead, they should make good on paying mre to restore my antennas and dish equipment they removedwithout the landlords or my permission. These are also violations as installers. ONe can not come into an XXXX unit building and act on behalf ofany tennant unless having aquired permission from the landlord. Something they did not do.WE The tennants have to ask for permission toinstall equipment on our roof. Certainly XXXX XXXX or any other installer has to do the same to remove or install gear on the roof. My e mailaddress is XXXXXXXXXXXX and I welcoe the ability to correspond with the attorney general in providing pictures and emails re thislong drawn issue. Please have them remove the reporting to the credit bureaus as an issue that is fresh this month. It is an old account that isnot by any stretch reported accurately nor validated. 
Your CommentsI affirm that the foregoing information is true and accurateYesBy filing this complaint, I authorize you to send this complaint to the party named, and for that party to communicate, includingdisclosure of nonpublicpersonal information, with the Attorney General 's office concerning this complaint

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief