BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-04-26
Company: CREDIT ACCEPTANCE CORPORATION
State: MS
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
On XX/XX/XXXX I checked my credit on credit karma and noticed that this car loan ( Credit Acceptance Corporation ) was on my report and that i have no knowledge of this loan. I contacted the company and they have informed me that they are only gon na take this off if i dispute it thru the CFPB. I have reported this to the company and they are refusing to investigate or show proof of my signature to show me that i signed a car loan. 

This is a car loan that is dated XX/XX/XXXX and they are reporting that I owe them money for a truck that i never signed for.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: Westlake Services, LLC
State: NJ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
I did credit application with XXXX XXXX in XXXX nj the credit person named XXXX called me and told me he got us approved for a loan and the bank wanted a XXXX deposit after making numerous phone calls to borrow the money from friends and family I text the sales person XXXX back and told him we were able to borrow the down payment and we would be in tomorrow with it be said ok great then XXXX calls me back about 10 min later and tells me that the bank Westlake financial wanted our other car also along with the trade in we were giving them and the XXXX someone is scamming people either XXXX or Westlake financial please investigate this matter I would not trade in both vehicles fir one my wife uses the other vehicle she ca n't drive the pickup  truck as it is too big for her

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-30
Company: Premier Student Loan Center
State: KY
Product: Money transfer, virtual currency, or money service
Sub-product: Debt settlement
Issue: Fraud or scam

Complaint:
On XXXX XXXX, I contacted the Premier Student Loan Center as a way to help consolidate my loans and possibly forgive a portion of my loans. I spoke with someone who was a representative of the company. He told me that my loans could be reduced from XXXX to XXXX if I made on time payments. All they needed was a credit/debit card, social security, and my FSA ID number. I gave him all of that, charging me {$240.00} for the first for months and then {$30.00} a month after that.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2017-09-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I have regularly been mobile depositing checks into my account for XXXX years, and on XX/XX/XXXX I did a mobile deposit of a Cashier 's check for {$300.00}. The amount was held for 10 days for " confidential information '' that the check might not be paid. This hold resulted in a returned item fee for my student loan payment that was coming out. The next month, on XX/XX/XXXX, I made a mobile deposit of {$160.00}, that was also held for 10 days. This time the student loan payment came out the charged a returned item fee. When the student loan company attempted a second try at the payment, BOA paid the item, and charged an additional {$35.00} fee. And then, on XX/XX/XXXX, they charged an extended overdrawn charge, for holding the funds in my account. I called multiple times to ask for the hold to be removed and provided proof that the check that I deposited into the account had already cleared, but they were unwilling to refund the fees. During one of the calls XXXX, from Texas, said that when the hold was released and if the deposited item did not get returned that they would refund the fees that resulted. This morning, XX/XX/XXXX, I called when the hold was released and they refused to refund any fees. They acknowledged that XXXX said she would refund the fees, but said that she was wrong to say that and the fees would stay on the account. Essentially, Bank of America held good funds from my account to charge me {$100.00} in overdraft fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2017-09-30
Company: Santander Consumer USA Holdings Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
well from the very first day when I bought this new vehicle I was getting calls from these people or loan company and every day since they call me about 15 times a day and I have a business to take care of and this why I have truck to work with because I need it to do business for my company and if they call me every time I will not get my work done and right now I been doing my best to get ahead of what is going on with my complete financial problems due to a woman which I got mess up with and trust me, I am not trying to do nothing wrong to my loan people who finance my vehicle, but I feel they are hassasment me on these matters each day when they call me over 15 times a day, please have it stop

Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-30
Company: Shermeta Law Group, PLLC
State: MI
Product: Debt collection
Sub-product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
On X/XX/2017 company did not answer the two questions asked in orginal complaint, why are my payments not being reported to my credit burea and why did they stop sending payment statements after i notified them about a layoff from work in XXXX XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-22
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
On XX/XX/2022 I purchased a new XXXX 's club Membership using my American Express credit card. I had an offer of {$25.00} credit for this membership purchase. 
Never received a promised credit, so had to pay my credit card bill in full, so today XXXX XXXX 2022 contacted American Express via chat, but my issue is still not resolved, don't see a reason to have customer service since there is no service from them.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-30
Company: WELLS FARGO & COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
A check drawn on my XXXX XXXX Wells Fargo checking account and was paid to an unknown person not to the payee as drawn by me I reported the fraud and was told that the funds would be redeposited to my account within 10 days after they researched the transaction Ten days later I was told that forms were to be mailed to my home and must be filled out They were never received Six days later I went to my XXXX branch of Wells Fargo and filled out some paperwork and was told that the payee was now required to fill out an affidavit form I contacted the payee and he took off from two half days of work to sign these forms Five days later I went to my local XXXX branch and was told I would receive these funds maybe in 30 days 60 days 90 days or never Are these banks not responsible for the monies in their care? 
Do they not have a fiduciary responsibility?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
ON XXXX XXXX, XXXX, I HAD ATTEMPTED TO OPEN A CAPITAL ONE BANK 'S THREE HUNDRED AN SIXTY ( 360 ) DEGREES CHECKING ACCOUNT AND A CAPITAL ONE THREE HUNDRED AND SIXTY ( 360 ) DEGREE MONEY MARKET ACCOUNT AT CAPITAL ONE BANK 'S BRANCH LOCATION AT XXXX XXXX XXXX, XXXX, MARYLAND XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, THERFORE, I WAS NOT ABLE TO LOG INTO CAPITAL ONE 'S FRONT DESK COMPUTER IN ORDER TO BE SERVED. NEEDLESS TO SAY, AFTER MORE THAN A HALF OF DOZEN CAPITAL ONE 'S BANK CUSTOMERS WERE WRONGFULLY WAITED ON BEFORE ME, EVEN THOUGH I WAS WAITING TO BE SERVED BEFORE ALL OF THEM, I HAD DECIDED TO TAKE A HAND WRITTEN NOTE TO ONE OF THEIR CAPITAL ONE BANK 'S TELLERS. THIS WAS EXTREMELY DANGEROUS SINCE, MOST BANK ROBBERS GENERALLY TAKE HAND WRITTEN NOTES TO BANK TELLERS IN ORDER TO ROB A BANK!!!!!!!!!!!!!. MY NOTE HAD SIMPLY STATED : " XXXX XXXX XXXX XXXX AND AM LEGALLY XXXX, AND HAD BEEN WAITING OVER AN HOUR TO BE SEEN!!!!!!!!! ". I WAS EVENTUALLY SEEN BY THE BRANCH MANAGER, XXXX XXXX, ET. AL., HOWEVER, XXXX XXXX, ET. AL., HAD ALL INFORMED ME THAT THEY CAN NOT AND WOULD NOT OPEN THE AFOREMENTIONED CAPITAL ONE 'S BANK ACCOUNTS, SINCE THEY WERE SO-CALLED, " ONLINE ONLY ACCOUNTS ''. I HAD THEN IMMEDIATELY INFORMED THEM ON A SCRATCH PIECE OF PAPER, THAT I CAN NOT CURRENTLY ACCESS THE INTERNET DUE TO MY XXXX XXXX XXXX. NEEDLESS TO SAY, I HAD FILE FORMAL WRITTEN COMPLAINTS WITH CAPITAL ONE 'S CEO, XXXX XXXX XXXX, ET. AL., TO ABSOLUTELY NO AVAIL, WITH REGARDS TO XXXX XXXX AND THEIR CAPITAL ONE BANK S ' NOT PROVIDING THE NECESSARY REASONABLE AND/OR MEANINGFUL ACCOMMODATIONS AT ANY AND/OR AT ALL CAPITAL ONE BANK 'S BANK BRANCHES IN ORDER FOR ME AND/OR ALL THOSE WHO WERE/ARE SIMILARLY SITUATED IN ORDER FOR US TO BE ABLE TO OPEN ONE OR MORE OF THE AFOREMENTIONED CAPITAL ONE 'S BANK 'S PRODUCTS WITH THE XXXX XXXX DOLLARS ( {$200.00} ) EACH, SIGNING BONUSES FOR NEW CAPITAL ONE '' S BANK CUSTOMERS, INCLUDING ME, XXXX XXXX XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-02
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I have an unverified account from XXXX XXXX XXXX. I had previously disputed this account. I have never done business with XXXX XXXX XXXX. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.1692g, I dispute the validity of the debt purport I owe. I request that XXXX XXXX XXXX XXXX verification of the following : 1. The original Application or contract ; 2. Any and all statements allegedly related to this debt ; 3. Any and all signed receipts ; 4. Any and all canceled checks ; 5. Original date of default and collection activity begin 6. Whether you purchased the debt, and if so, the amount paid for the debt 7. The date ( s ) the debt allegedly accrued ; 8. An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that XXXX XXXX XXXX XXXX and Desist all further communications and collection actives and provide the verification of the purported debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-12-02
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I sent letters to TransUnion Credit Bureau the date of the last letter was on XX/XX/2021. And now we are in the month of XX/XX/2021 and still nothing from them. That means TransUnion has NOT complied with the Fair Credit Reporting Act law and continued to report inaccurate information on my credit report. UPDATE OR REMOVE THESE FOLLOWING ACCOUNTS COMPLETELY FROM MY CREDIT REPORT : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX ) XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX ( Original Creditor : XXXX XXXX ) XXXX XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2017-09-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I have a home equity line of credit with XXXX. For some reason it 's reporting as a credit card on my credit report with all three credit reporting agencies. This has caused other credits to deny my applications for new credit and increases in existing credit lines.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-07-11
Company: ENCORE CAPITAL GROUP INC.
State: IL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On several occasions I have written to get Midland Funding to prove the validity of their alleged debt showing up on my credit report. I am including original letters dated XX/XX/XXXX and XX/XX/XXXX I have many more letters which I could produce. I have also written to the credit bureaus asking for their help. To date, no one has responded. Unless someone can produce documentation showing that the information being reported is 100 % accurate and 100 % verifiable, it must be removed.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-10-29
Company: JPMORGAN CHASE & CO.
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
In XX/XX/XXXX Four charges were charged to my Chase Southwest Rapid Rewards Card. Chase notified me via email of possible fraudulent activity on my card. In speaking with Chase I confirmed these were fraudulent charges, my account was immediately closed and new card sent. The 4 fraud charges were removed from my card. I noticed on Monday XX/XX/XXXX that 2 of the charges reappeared again showing these purchases were made on XX/XX/XXXX! Again I notified Chase these are fraud charges and I want them removed! Chase stated that their fraud claims department said these were in fact MY charges! One charge is for XXXXXXXX XXXX XXXX for {$62.00} and the other is for XXXXXXXX XXXX XXXXXXXX for {$52.00}. I haven't eaten XXXX XXXX  in over a year and I am NOT a member of XXXX XXXX XXXX!! So far these 2 charges are still on my current statement and have not been removed.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2019-07-12
Company: EQUIFAX, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I had a store card with XXXX back in 2015. Unfortunately, I had a financial issue at the time, and the account was charged off. I have since recovered, and started addressing the results of the financial issues I had in the past. I called XXXX to pay the outstanding balance they are reporting on my credit report, but they refused to accept my payment. And although they refused to accept my payment, they still refuse to take the account listing off of my credit report. I want this account to show as paid on my credit report, but by refusing to accept my money to resolve the account, and also refusing to take the account off of my credit report, XXXX is holding my credit report hostage. Not only is this unfair, it is illegal. A company can not refuse to accept payment, and still continue to report as debt as unpaid.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
in XXXX I opened a XXXX Credit Card. In XXXX Capital One took over my card and it became a Capital One Platinum XXXX. As I was researching I discovered that this particular credit card they offer has no annual fee. I was very happy for this because I was pretty sure there was a fee on my old XXXX XXXX. I recently paid my Capital One Platinum card off and suddenly on my next statement besides the residual interest there is an annual fee of {$39.00}. I call them to ask about this fee and they said that it was part of my agreement with XXXX ... ..ok but it has been a Capital One card since XXXX and I feel that I should be getting the same benifits that they offer with this card for the same price that they offer their other customers. They said no they ca n't do that. Ok then transfer me to their other card that they do charge {$39.00} annually and give me the benefits that card offers. Again they said no. They refused to waive it, and insisted they can not drop the fee in the future even though I have been an excellent customer. They told me I could close it but that would have a negative effect on my credit rating since it was such a old/longstanding credit relationship. 
I feel this unfair, when they took over this card and put me in one of their products should n't it have more equal? And when brought to their attention, work with me now that they can see the type of customer I have been?

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-22
Company: National Credit Adjusters, LLC
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
This complaint is regarding account information below that has not been investigated and no information given. Its been over 2 months with no information given to me regarding these accounts. I have no knowledge of these companies and they shouldnt be reporting as I never gave permission for the reporting per Section 1681a -I sent correspondence to the Credit Bureaus regarding this. I was never notified in writing per 15 U.S.C 1692ag prior to accounts being on my credit report, within 5 days. Moreover, these accounts violate debt collections, abusive and unfair practices per section 1692f ( 1 ) adding additional amounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-02
Company: U.S. BANCORP
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
My purse was stolen on XXXX at XXXX with my checkbook. ( police report filed ) I called US bank around XXXX and the rep. helped me close checking account. She also had me list upcoming ACH debits. I listed XXXX 's {$190.00} expected on XX/XX/XXXX. She said US Bank would process that payment. Unfortunately, on XX/XX/XXXX I received an email from XXXX, the account was past due- the payment was returned by US Bank XXXX If I had known the info., given to me by a US Bank rep., on the phone on XXXX was incorrect I would have made an alternate payment arrangement for my XXXX card. This return payment resulted in a {$29.00} return fee & {$1.00} interest = {$30.00} on my account. I paid the past due immediately on XX/XX/XXXX and disputed the fees with rep & then a manager ; he refused to reverse. He said it was US Bank 's responsibility to credit my account for {$30.00}. I then called US Bank and and explained XXXX 's position. The US Bank rep said they would send a letter to XXXX explaining their position and request reversal of fee. It was not US Banks responsibility to pay XXXX 's return fee. I have not received a letter, so I called US Bank again today XXXX and they said once I receive the letter I should present it to XXXX  They would not credit my account for {$30.00}. 
I have been a valued customer for both multi billion dollar Corporations for over 30 years, but XXXX XXXX US Bank state they will not reimburse me for fees charged of {$30.00} through reversal by XXXX XXXXr a courtesy credit by US Bank. I'm a fraud victim and did everything correctly. Please advise. Regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2021-12-02
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I, the consumer did not consent to, authorize, nor benefit from any of the following inquiries or accounts. Pursuant to 15 USC 1681c-2, block and remove them from my consumer report : Inquiries 1. XXXX XX/XX/2021 XXXX XXXX XX/XX/2021 3. XXXX XXXX XXXX XXXX XX/XX/2021 4. XXXX XXXX XX/XX/2021 Accounts 1. XXXX 2. Dept of EdXXXX 3. XXXX XXXX, XXXX 4. XXXX XXXX 5. XXXX XXXX XXXX XXXX 5. XXXX XXXX 6. XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-04-26
Company: Nelnet, Inc.
State: UT
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Great Lakes response to my inquiry is unacceptable. I did not receive any at

tachment when they submitted a response. I did not know that the US dept of Education had made a decision on my borrower defense application. Great Lakes did not also notify me that the US dept of Education has denied my application. I was part of the Sweet vs. Devos lawsuit and I am expecting a detailed explanation of any d
ecision made.

Company response to consumer: Closed with explanation