Consumer complaint received 2017-12-07
Company: AMERICAN HONDA FINANCE CORP
State: NY
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
Lease through - American Honda Finance Corporation Dealership - XXXX XXXX DBA XXXX XXXX ( XXXX NJ ) XX/XX/XXXX - I went to the dealership with my Uncle and brother to lease a new XXXX XXXX XXXX model. I was not able to afford that model so I agreed to lease new XXXX XXXX XXXX XXXX for only {$2000.00} with taxes and fees included. We also agreed to make the monthly payments of {$190.00} per month. I wanted the car on that date but was not able to get because I was informed the car needed to be cleaned and maintenance needed to be performed. The dealership requested I put down {$1000.00} as a security deposit which I did and then I was informed to come back on Monday to pick up the car. 

XX/XX/XXXX - I went to the dealership at night to pick up the car and make the final deposit. The salesman informed me that I was supposed to watch a 90-minute video which would give me an overview of XXXX XXXX. The salesmen then brought to my lease contract which I did sign and then requested I make the final deposit. He then requests I see his finance manager who would give me an overview of the payments and sign more paperwork. The finance manager had me re-sign the contract and offered to me additional insurance options that I could add to my contract. I asked if I could have the ability to add these option on in the future and I was told no. I did agree to the additional options because I thought they would be beneficial. I did ask if I had to option to cancel and I was told that I could. I did also review the contract and saw there was a 30-day provision that I could cancel these extra options. After agreeing to the contract my final payment was {$270.00}. The salesman provided me the card key. 

XX/XX/XXXX - I called numerous time to the finance manager throughout the day but I did not get a callback until XXXX at night where I told him I wanted to cancel the extra option and he agreed to email me the paper work. 

XX/XX/XXXX - To follow up on our previous day conversation I emailed the finance manager that I was going to be canceling the extra dealer level options. He then sent me the cancellation paperwork and then informed me my payments would not change but would gradually shorten in term. 

XX/XX/XXXX - I email the finance manager with the cancellation paperwork and questions why my payments would not be lowered if I am canceling the extra options. 

XX/XX/XXXX - I get an email from the finance manager that he did receive the paperwork and wanted me to confirm if I wanted to cancel the extra options. 
I responded to the email letting him know I do want to cancel and told I was very surprised that I was not informed this of this at our initial meeting. I also asked when my license plate would be arriving. He responded to me my plates are being processed. In my final communication. 

XX/XX/XXXX - I submitted a complaint to Honda Customer Service about my experience through their website and still have not received anything yet. 

XX/XX/XXXX - I called Honda Customer service at XXXX and spoke to service rep XXXX. I asked her if I would be able to lower my payments because I canceled the extra dealer level options. She informed me that I could not do it because I had not earned the options yet. I did not know what they meant but she told me that I would be essentially paying the {$270.00} per the contract and if I did cancel the dealer level options I would be credited the difference back to my contract at the end of the lease ( 36 months ). I informed her that I was not told that if I had canceled the dealer level options my payments would not be lowered. She told me she has been working there for 16 years and hears this issue come up all the time and dealers will not tell you this at all. She told me the only way to get this resolved is to re-do the contract which according to her the dealers do not want to do because they have already gotten paid and it would be too much work for them. 

XX/XX/XXXX - I have not received any emails or calls from the finance manager.

Company response to consumer: Closed with non-monetary relief