Consumer complaint received 2018-10-18
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello, Please see info below regarding the dispute and info i have sent to Citi bank dispute department. But they are saying I need to get in writing from the second dealer who fixed the issue that what the first dealer did was incomplete or wrong. I checked with the second dealer and they said, we have given you all the info you need for this case. It is very logical to understand as our receipt date is after the first, the issue is the same ( meaning it was not resolved by the first dealer ), the parts replaced were different, and what was replaced by first did not resolve the issue. 

Here is the chronology of what happened. 
1. On XX/XX/XXXX, I took my daughters XXXX XXXX XXXX car that showed 'Check Engine Light ' indicator to my nearest XXXX XXXX XXXX. 
2. They ran the tests and told me PCV valve needs to be replaced. I authorized the repair 3. When i got the car back, as they drove it to me, they told me oh the engine light came back on so we need to inspect this further. At this point i had already paid ( {$400.00} ) and was ready to receive the vehicle. They told me to bring the car back in next day for re-inspection. 
4. My daughter took the car in next day ( XX/XX/XXXX ) and on the phone the service adviser ( XXXX XXXXn ) told me that another part needs to be replaced and it will cost me another {$300.00}. I talked with her extensively that how will i know if the first part that was replaced was even necessary when it didn't fix the issue. She said unfortunately this is how it goes and nothing can be done. I asked her about warranty and she said none of these parts are under warranty. At this point i had very low confidence in this dealership and i wanted to take to another dealership. 
5. On XX/XX/XXXX, the car was taken to XXXX XXXX. They inspected the vehicle and said, there is a service advisory on this engine light issue and it will be fixed free of cost. 

I am attaching the receipt and details form XXXX XXXX who fixed the issue for me. 
If you check the service Bulletin, replace PCV valve was only for models XX/XX/XXXX and XX/XX/XXXX. My car is a XX/XX/XXXXmodel and the action suggestion for that is to clean the throttle valve and chamber. 
This proves that wrong part was replaced for my car for which i was charged the {$400.00}. They were trying to get another {$300.00} out of me to replace another part where as XXXX XXXX dealer did all the work free of charge cause it was a known issue with these models. 

The dealer is not willing to work with me on this as i have tried on XX/XX/XXXX. I am relying on Citibank to help me dispute this charge. I have attached all the documents to support my case. 

1. Receipt from XXXX XXXX 2. Service Bulletin

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation