Consumer complaint received 2022-02-24
Company: Grant & Weber
State: VA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Grant & Weber Inc do not respond to written requests, refuse on the phone to verify information about the underlying issue that created the bill, and their online request form never works ( submitted 10 requests and all said try again later.

llect a bill that should have been paid by health insurance. I have worked to verify if the bill was paid by health insurance and have never received the EOB to verify, and the medical data provider refuses to verify because its too late.
Grant and Weber claims to have sent me multiple communications via mail that I have never received.

The provider verified health insurance prior to service. The provider was specifically selected because of insurance coverage. I was made aware of this bill after the allowable time for me to self identify and submit to insurance. 

The medical data provider will not verify if they received payment from insurance and/or if this collection is a duplicate because the bill is in collections. 

First inquiry XXXX : Insurance provider said that the billing rates were outside the allowable schedule for that year. I specifically asked if the bill was because prior deductible information was not accurate or if I did in fact need to satisfy a deductible. Woman with health insurance provider ( XXXX XXXX  ) said that the issue was not deductible related. If that was not true, I never received any deductible information in the mail. 

Inquiries XXXX : Further inquiry with medical data provider = insurance provider rejected the bill because they found no account for XXXX XXXXXXXX XXXX coverage had not terminated. If coverage had ended, an account would be located and the reason given no insurance. If that truly happened ( I doubt ), I could have retroactively processed bill with a new health insurance provider. I was never made aware and only had a limited window to process. If my health insurance was not verified explicitly at time of service, I would never have gone to their office - I would have found another provider. 

Medical data provider refused to mail insurance information that proves rejection. Deferred to collections agency. 

Upon inquiry with insurance provider, bill was never sent to provider and would be rejected because provider was not in network. This does not match what the provider said : appointment was made only because provider verified insurance prior. I do not know who botched the payment, but I was not made aware. I had a XXXX balance when I checked out ie no copay or balance. 

This appears to be an attempt to collect what was already paid or the provider has the wrong health insurance information associated with my account and billed the wrong insurance company. 

I have attempted to call Grant and Weber Inc and they will not facilitate determining if this is a legitimate payment request. The medical data provider said the bill should have been covered and that it is not something they can help with because it has gone to collections. The health insurance provider has not responded. I suspect this is because there was a medical identify theft investigation of someone illegally receiving health insurance using my data. The policy administrator terminated the unauthorized benefits. I dont know if the person ( s ) that have my data also were involved with my XXXX It is more likely that the provider did not process my insurance information accurately, or the health insurance provider did not process correctly. I dont know where the error occurred because I received notice after I could submit for payment and no one will respond to me. 

It is not easy for me to identify what is or is not legitimate because of the amount of misuse, abuse, and fraud that has occurred since my data was breached. The providers and collection agencies need to provide me timely and accurate responses, and I am not receiving their support. 

XXXX Report ID

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation