Consumer complaint received 2019-08-08
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: IL
Product: Debt collection
Sub-product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I completed 2, 3 month trial modifications with Bayview Loan Servicing LLC in XXXX for {$1100.00} and {$1000.00} in XXXX. I almost had to complete a 3rd modification because Bayview claimed I refused the offer. This is why I'm filing this complaint today, Bayview has been undermining this entire process since XXXX. I filed a complaint ( File No : XXXX ) with the State of Illinois XX/XX/XXXX. During the investigation Bayview failed to disclose they were pursuing foreclosure against my property. Bayview gave the impression they were going to continue the modification process by sending " New point of contact '' letters, having these people contact me and giving me false hope of the process. I've called numerous times, leaving messages and email, all unanswered. I received a notice from their attorney 's office XXXX  XXXX XXXX for Judgment of Foreclosure and order of sale XX/XX/XXXX. The order has the Judges court stamp for XX/XX/XXXX. XX/XX/XXXX, Bayview drafted a letter claiming, " We have not received the required documents within the time allowed, this is the same thing Bayview claimed XX/XX/XXXX, XXXX, and XXXX. I emailed the information first to the investigator XX/XX/XXXX because Bayview 's website continued to load never allowing to upload the assumption packet. When then point of contact XXXX XXXX called me XX/XX/XXXX, he assured me the communication between me and Bayview would be better. He said Bayview claimed they didn't get the General Authorization, Cover Sheet, Complete Customer Information Worksheet, Applicant Acknowledgement and Agreement, and w-9 form signed and dated. I explained to him Bayview 's website wouldnt allow me to upload the documents and that investigator XXXX emailed it to Bayview. I re-sent the paperwork through email to him the same day ( XX/XX/XXXX ), and never heard from again. I tried calling him at the number at the bottom of his email, it went to a different person voicemail. I left messages with that person to pass to XXXX XXXX dont remember his name ) that person did call me back but not XXXX. I would call and sometimes the line would just ring, then a busy signal. The calls would drop, sometimes the automated system would go haywire. I emailed XXXX XX/XX/XXXX, requesting a call XX/XX/XXXX, and again XX/XX/XXXX, he never called backed. I called multiple time XX/XX/XXXX, and could not through. I received a new point of contact letter XX/XX/XXXX. I email XXXX XXXX the same day but got no response. I filed a motion to vacate XX/XX/XXXX, but because the Judge who signed the order is on vacation until XX/XX/XXXX. I called his clerk and left a message asking about a temporary Judge but never got a return call. I want my property, but Bayview is helping who ever it is trying to get my building, take it. Bayview is dishonest in their practices, and they use the same reason for why this process is halted. I have email confirmation proving I sent the necessary documents. Bayview and it's attorney deceived the Judge. This is Bayview 's process not mine, it shouldn't take this long to complete a modification, it's been going on for 4 years. I completed 2 mods and the paperwork, Bayview is dragging the and are stealing my property.

Company response to consumer: Closed with explanation