Consumer complaint received 2017-12-28
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: MD
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I contacted Bayview Loan Servicing who is managing my XXXX XXXX XXXX XXXX Loan in hopes of getting a workout option. In XX/XX/XXXX offered a workout option of a Repayment where my payment would be in excess of XXXX monthly not including the initial down-payment which is something I am unable to afford as a single mom and I quickly alerted my Asset Manager XXXX XXXX. XXXX XXXX stated that there was a new program that was available in XX/XX/XXXX which offered a streamline option so I can get back on track it was perplexing why I was not offered this option. Nonetheless, he submitted my paperwork for this work out option and during that same time stated that my loan was referred to Foreclosure. I am confused if I am being considered for a work out option why was my loan referred to Foreclosure the second week in XX/XX/XXXX. While I strongly believe that XXXX XXXX is doing everything he could there is something wrong with Bayview 's company management of client files. Bayview needs to be investigated for their shoddy practices. I can not sleep at night worried about if my XXXX children and I would be put out on the street.  The whole process as me in agony and distress. Please, please help I can not afford to lose my home for my children. 


My story I was required to go on two Medical Leaves of Absence -- due to complications related to XXXX XXXX XXXX and the XXXX of my daughter in XX/XX/XXXX who was hospitalized in the XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, MD awaiting a XXXX XXXX. I had a inordinate amount of legal fees associated with my divorce such as custody, etc. The court record can be found at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have being working diligently in alleviating my monthly financial obligations : I was granted an Economic Loan Deferment for my Student Loans, XXXX I was able to get free clothing for my children, XXXX Help food and prescription assistance. 

While I have been the only wage earner I have submitted applications to alleviate our monthly financial obligations : I was granted an Economic Loan Deferment for my Student Loans, In addition, through XXXX, I was able to get free clothing for my children. I also cut coupons to save on groceries. I still have ancillary expenses related to our daughters medical and XXXX expenses. I am back to work full-time and would like to propose an opportunity to get caught up on my late payments with the debt being repaid over the course of one two years or in a late payment paid in lump sum if funds become available. Please consider lengthening my loan term to 32 years so I can pay back the arrearages now that I am back to working fulltime. If thats not an option please consider reducing my principal to current home market values using my current loan rate. I need my home for the stability my children and a foreclosure would not be beneficial to my community, particularly now that I am able to pay and have resumed working full-time. 

I, XXXX XXXX XXXX have determined the estimated current property value to be XXXX based on the average values received from : 1. XXXX Lists estimated home values based on recent sales available through public records with the County Clerks Office . 
2.XXXX Lists current properties for sale in community and recent sales activity. User is able to search and compare like kind properties.

Company response to consumer: Closed with explanation