Consumer complaint received 2017-09-07
Company: WAKEFIELD & ASSOCIATES, INC.
State: CO
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I 've already tried to resolve this issue in the past few days but the CFPB had my personal information intertwined withy husband 's information. My name is XXXX XXXX. Not XXXX XXXX. Please see CFPB complaint # 's XXXX and XXXX that were both filed on or around XX/XX/XXXX as it concerns XXXX XXXX XXXX and Wakefield and Associates,  and the fact that they have refused to verify a debt from a date of service of XX/XX/XXXX, and  responded poorly, if not criminally to the 2 complaints held by the CFPB these past few days. I have communicated in writing by mail with XXXX XXXX XXXX and Wakefield and Associates, and have sent them payment via check as well, and they still refuse to verify the debt amount due for DOS of XX/XX/XXXX or send an outstanding bill due. Since XX/XX/XXXX. They were both able to trick the CFPB in the past 24-48 hours by claiming they have never heard of me due to the fact that the CFPB had my email linked to my husband 's email. This complaint is for XXXX XXXX XXXX. Not XXXX XXXX. And that information should have been easily identified and discerned by XXXX XXXX XXXX and Wakefield and Associates because the last 4 digits of my SS # were attached to the complaints as well as my full address and full name. XXXX XXXX 's name was never mentioned on these complaints made on XX/XX/XXXX. The CFPB closed the 2 complaints mentioned above in # 's XXXX and XXXX as early as yesterday because these shady companies were acting like they have never heard of XXXX XXXX. This is not about XXXX XXXX. This is about letters and mailings and checks that have been sent to the companies as it concerns XXXX XXXX and I have been assured by the CFPB as of today, XX/XX/XXXX, that the error on the CFPB 's end has been resolved and that I needed to re-submit my complaints about XXXX XXXX XXXX and Wakefield and Associates and that the CFPB would make sure they were following up on these accounts and the lack of communication form XXXX XXXX XXXX and Wakefield and Associates as it concerns XXXX XXXX, not XXXX XXXX. The CFPB will be in receipt of hard copies of these documents tomorrow. Wakefield and Associates, XXXX XXXX XXXX, XXXX XXXX and the XXXX XXXX XXXX XXXX were mailed the same materials on XX/XX/XXXX, which was the same day I field these complaints against these entities. The CFPB should really be concerned that these entities thought they could get away with responding to XXXX XXXX and not XXXX XXXX due to the fact I have been trying to engage with them for almost 6 months now and there is no way in XXXX they did n't know who and what these complaints were from or about. These are shady tactics of shady companies that need to feel the heat from the feds even though we all know they already are as it concerns other acts undertaken by these same companies as it concerns accounts connected to XXXX XXXX and the money laundering though her medical issues from XX/XX/XXXX-present day. Nice try XXXX XXXX XXXX and Wakefield and Ass.  You may have gotten away with a reprieve for the day but it wo n't last. As a matter of fact, it makes you more of a moving target for all those accounts you ca n't get straight and the fact you tried to dismiss this today by acting like you had never heard of my concerns and tried to make them about XXXX XXXX. What a joke. This is about XXXX XXXX and the fact you have ignored me and my request for months and months on end. You are violating my rights as a consumer and probably the fair debt practices act in the process. Get it together.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation