Consumer complaint received 2019-06-26
Company: Experian Information Solutions Inc.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I have ordered my credit reports recently because my scores are very low and I wanted to see why. I also have been denied credit multiple times recently so I wanted to compare all 3. I went through and realized that student loans/closed/transferred/old, were being reported multiple times by lenders/creditors. I have exactly 17 student loans, all verified with the Dept. of Education as they are on repayment and in good standing. I have 6 consolidated through a company and 11 consolidated with Dept. of Ed. Now, all 17 of those accounts are reported correctly on my reports at all 3 bureaus with the 6 XXXX and 11 Dept. of Ed. Here is the breakdown of what I saw duplicately reported on my Experian report : Experian XXXX XXXX {$21000.00} ( Transferred/closed XXXX ) Us Dept of Ed/XXXX XXXX {$7800.00} ( Transferred/closed XXXX ) XXXX {$4500.00} XXXX {$5200.00} XXXX {$3300.00} XXXX {$4500.00} XXXX = {$17000.00} Between these 6 duplicate loan accounts Experian is reporting duplicate debt of {$47000.00}. 

ALL of these accounts are under the NEGATIVE IMPACT SECTION ( Not in good standing ) on this report. However, they are all on consolidated repayment plans and in GOOD STANDING on the ( Accounts in good standing ) page!!! 

I realize that transferred/good standing accounts get to stay on credit reports for 10 years but this is unacceptable! These accounts although transferred/closed, they are VISIBLE on the NEGATIVE ACCOUNTS page as debt that is actually in GOOD STANDING with the Dept. of Ed. accounts under the ( Good Standing Accounts ) page. 

This should not be aloud by any student loan company to remain for 10 years as it is VERY MISLEADING on reporting FALSE DEBT not owed to the previous company that does not hold the debt that was transferred. 

This is also misleading and deceiptful reporting because a Lender does not know the true financial situation and they DO NOT look into your credit report deeply enough to understand that these negative accounts are not debts owed by me anymore. I have been denied credit numerous times recently trying to get my daughter her first car, and taken a very personal hit to my credit score as this is misleading to Lenders. The Dept. of Ed. verified that those accounts should not be visible as those 6 companies do not hold the debt and they are in good standing and owned by Dept. of Ed and XXXX ( Recorded Phone Call ) ( ALL IN GOOD STANDING on REPAYMENT ). XXXX XXXX also responded in a Secured Email on XX/XX/XXXX that they do not control how the credit bureau keeps records for 10 years and that they have not reported since XXXX and do not hold any debt balances with me. 

These 6 accounts make it look to a lender as though I have {$47000.00} in debt transferred and owe the current debts under my good standing education loans. This is misleading and damaging to consumers as myself! Lenders do not see the truth and the credit scoring system does not catch that error leading to falsely low scores! 

I have disputed with those 6 lenders and they say that they can not remove the debt, that they haven't reported on it since XXXX and XXXX when the accounts were transferred, that the Credit Bureau needs to remove the accounts. I have filed several Disputes with Experian this month and keep getting the same answer that they can keep them on their for 10 years! These accounts MOST CERTAINLY CAN BE REMOVED! ( Most recent recorded phone call XX/XX/XXXX @ XXXX ) This is unacceptable as it is duplicate debt, misleading to lenders, damaging to my score and False reporting as negative information on my report but those accounts are in good standing under my other pages of report!!! 

I want these 6 debt accounts removed ASAP!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation