Consumer complaint received 2020-09-20
Company: Westlake Services, LLC
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I have filed a complaint about Westlake Financial Services XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX, California XXXX XXXX XXXXSenior Compliance Manager (  XXXX XXXX XXXX ) XXXX ) in XX/XX/XXXX. This company misleads the consumer. The company lost 4 of my  payments that were mailed way before the due date. Once the company located my car payments, they applied the payments to my account but they attached late fees, which I have been asking to have the fees credited back to my account. This company sent the repossession man to my door to repossess the vehicle. They continued to send threatening letters ; regardless of how many letters or calls I have made to the company requesting them to refrain from calling and sending threatening letters. I kept requesting the company to send me monthly statements to my home. I have had the vehicle for over a year and never received a statement until I contacted the Attorney General XXXX XXXX of Nevada. With the two statements I received, they are not accurate. The company is showing I have only made 11 payments towards the vehicle when I was making 2 and 3 payments per month for over a year. I have made complaints to the company questioning why my balance is not going down but remaining the same regardless of how many payments I make. I have recently become aware that no matter how much I write on my payments and in letters to apply ALL payments towards the PRINCIPAL the company still remains to apply the majority of my payment towards the INTEREST. I did not authorize this and did not realize this company is charging way more for the vehicle then what I thought I would pay per the sales amount listed on the vehicle. This company has made negative reports to all 3 credit bureaus when the company lost my 4 payments. This company will send me emails advising that it is time to go through XXXX XXXX to refinance my vehicle. I can not refinance the vehicle through any company due to the negative reports of Westlake Financial Services. On XX/XX/XXXX, I spoke to an agent XXXX employee number XXXX in regards to the late fees she states she was only authorized to remove XXXX worth of late fees added because of their mistake. She advised me the account is automatically generated for payments to go towards the interest first she advised she was not able to correct the issue that I had to contact the dealership, XXXX. XXXX advised me they do not have anything to do with the contract it is the finance company to tell them I am getting an attorney. I have seen many complaints about this company on the XXXX XXXX XXXX XXXX website XXXX XXXX, California. I see where this company and been sued twice. Once by New York and once by California. This company is still running a con and scam on the consumer. I believe this company takes advantage of seniors. I believe the interest rate is ridiculous. So many individuals have been affected by the Covid-19 financially something needs to be done. This company works without ethics and their behavior is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation