Consumer complaint received 2019-08-02
Company: WELLS FARGO & COMPANY
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Good Day! 

To whom it may concern, On XX/XX/2019 when I was on my business trip I tried using my card to buy food, water, gas and pay for my hotel also other business expenses. 

Upon review of my account I identified that my funds were missing from my bank account. 

Where I was located there was a bank branch with in walking distance or my travels. I tried calling the wells Fargo phone number on the back of the card for assistance, I was transferred numerus times. I tried again and finally the representative stated we have to transfer you to our corporate. 

The corporate representative of wells fargo bank took a minute and stated acknowledgement of unauthorized transaction. She the transfer me again to another phone number. 

Overall I spend 1 hr.+ on the phone just to speak to a representative then Identified that the my bank account and funds were accessed with out my consent. 

- {$2000.00} Transaction was coded with an intelligent name " Legal Order '' through the Clearing houses. Which made almost un traceable. In the business banking and commercial banking world these transaction are the most common type of way accounts are breached. Instead of working honestly they take dishonest step and short cuts to earn money. 

I requested the representative if there was any security breach in my system or any security breach of my information by 2nd party or 3rd party. She stated " no ''. 

The representative stated I don't know. I found this to be very unprofessional by her with respect. 

She did the best that she could to assist me however any employee of an organization needs to know her responsibility and duties. Prior to receiving an offer letter. 

Most important she needs to ensure that her customers are happy with her or him. During formal training this information is communicated with every associate of every organization. 


On XX/XX/2019 at XXXX [ XXXX ] I call the XXXX branch location and made an appointment with the branch manager of the branch name XXXX XXXX . 

The phone number is +XXXX ( XXXX ) XXXX and branch location of XXXX XXXX XXXX XXXX XXXX, XXXX VA XXXX. 

I made an appointment of XXXX for the next business day. 

I arrived to the branch at XXXX on XX/XX/2019 and request to speak with the branch manager. Traveling from XXXX with little over 1hr commute just to make to the appointment on time and she was not present at the branch. This was again shocking and very unprofessional by both Wells Fargo representative and associate ( employee ). 

Working in banking industry and attending the most prestigious banking university we expect a much greater deal of responsibility and accountability by our employees and associates. 

The informal treatment was 5 strikes by Wells Fargo and employees. 

The I went to an alternate location Wells Fargo branch located at XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX for assistance. The team was kind and professional about the matter at hand. I work with Ms. XXXX XXXX regarding this Matter. 

She immediately took accountability of it after hear how my account was breach and funds were missing. We tried working fraudulent party which conducted the crime and coded phone number and coded the name. No luck! 

We rescheduled for an appointment for XX/XX/2019 at XXXX after her meeting. During my first visit at XXXX she was busy attending her normal calls and admin items. The banker young lady requested for me to come back so we can tackle this problem at hand. 

I understood and share a reschedule time for about 30 mins later. 

Ms. XXXX and I worked together to resolve this case by calling the phone number which was coded through the Automated Clearing House and we also attempt calling the internal contact phone numbers of Wells Fargo departments for assistance regarding this Scenario. 

Then we reviewed the FDIC insurance coverage for each account holder of {$250000.00} USD per account holder. 

Ms. XXXX excused herself went to the break room and returned back stating that the district manager " unknown name '' was not able to assist us. 

How ever upon review of the transaction and FDIC coverage all consumers, businesses, banks, Governments all level and the insurance companies are protected for any direct or indirect damages of up to {$250000.00}. Per name. She agreed and I agreed. 

Money is easily replaceable we understand this when I train the Federal Judges and Generals which are brought to me for help or assistance. However an unkind experience is difficult to replace. Spending many years in the banking world and training the Federal Government. We always state that money is replaceable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation