Consumer complaint received 2020-05-19
Company: SUMMIT FUNDING, INC.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
These people are fraudulent. from Summit Funding , Inc. after seeing some ads for the California Employee Loan Program. XXXX XXXX ( NMLS ID # XXXX ) contacted me and asked me to submit my information online, which I did. He pulled up my credit report and said I got pre-approved. I asked him to forward me the pre-approved letter, but after that, I never heard anything back from him or the Summit Funding. I called almost every day, emailed, and left a message but this guy was nowhere to be found. I called the office, but no one answered either. Very disappointing experience for me. I will be filed a complaint with the XXXX XXXX lease, to have them remove my credit inquiry but the refused to say Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.. Please have them remove the credit inquiry for not process the loan. 

Here is the timeline of events : XX/XX/XXXX : I started searching for a loan after being offered a new position. After searching, I came across an ad on the website with the title No Cost, Hassle-Free Home Loans for California Public Employees. On that website, I clicked GETTING STARTEDLet 's get you pre-qualified and fill out my contact information. 

On the same day, I got an email from XXXX XXXX ( Loan Officer NMLS ID # XXXX Summit Funding Inc. NMLS ID # XXXX Branch NMLS ID # XXXX Direct : ( XXXX ) XXXX Fax : ( XXXX ) XXXX XXXX ) with a link that said : If you would like to get started, click on the link below to fill out our quick application form ( See email-1 ). But I had little doubt about this and decided to call the number. I left the message on the cell of XXXX XXXX with Summit Funding Inc. at ( XXXX ) XXXX on XX/XX/XXXX at XXXX XXXX. I got a call back from XXXX on the same day at XXXX XXXX. I confirmed the details with him and asked him why should I go with Summit Funding Inc. over XXXX. He assured me that they are really trustworthy company and works hard for you, even over the weekends. He asked me to submit all the information online for fast processing by clicking the link in his email, which I did on the same day. 

XX/XX/XXXX, XXXX XXXX  : I emailed XXXX XXXX asking him to do a soft credit check to see if I do pre-qualified and hard credit check upon when we get the actual loan or find the house ( See email-2 ). I never hear anything back from on this XXXX. 

XX/XX/XXXX, XXXX : I called XXXX XXXX and left a message to check the status. Same day at XXXX XXXX  I called again but got his voice mail. I emailed him twice, on XX/XX/XXXX and XXXX. Between this 8-days, I got 5 commercial advertisement emails from XXXX XXXX all on the topic of " Looking for the perfect loan? ", " What are your loan goals? ", " Helping California Public Employees since XXXX '', and even with the title " XXXX, I've been trying to reach you. This is when I was calling him and emailing to get hold of XXXX. 
XX/XX/XXXX, XXXX XXXX, I got a call back from XXXX, but he has not done any work on the loan. As we talked over the phone, I asked him again to do a soft credit check, but he said he already had pulled my report as of yesterday. When I checked the date, he actually pulled the report after we talked on this day ( see Report Inquiry date ). I asked him to forward the pre-approval letter with the credit report. He said, I will do that by the end of the day today! 

XX/XX/XXXX, XXXX XXXX  : Still no pre-approval letter from XXXX XXXX. I emailed him today at XXXX XXXX asking him again to forward the pre-approval letter with a credit report. I also called him at XXXX XXXX  and left him a message. At XXXX XXXX I got an email from XXXX saying will send it over when I get home ( see Email-3 ). 

XX/XX/XXXX, XXXX XXXX, I called XXXX XXXX and their XXXX Office to find out why I am not getting the letter but got voice mail. I left them the message. 

XX/XX/XXXX, XXXX XXXX. I called XXXX XXXX and the XXXX Office again but no response. 
XX/XX/XXXX, XXXX XXXX. I called the XXXX Office and spoke with XXXX who said she will contact the credit team and his manager at XXXX office to see what is going on. XXXX said they will call me back within 24 hours. After being fed up with them, I decided to go with XXXX XXXX. I also filled the report with XXXX  Serving XXXX California Complaint # XXXX. I asked to Take off the credit inquiry from my report for not process the loan as agreed. 

XX/XX/XXXX, XXXX XXXX. Still no contact from XXXX XXXX, Summit Funding Credit Team, or the Manager from XXXX office to this day. I still have not received my credit report or pre-approval letter as promised let alone the loan deal. 

XX/XX/XXXX, XXXX XXXX. Got Email from XXXX  that received Summit Funding business complaint. The information that Summit Funding reported to XXXX  in this complaint was even full of more lies and misleading information. 

Final Statement : Summit Funding said, we are unable to do so because Mr. XXXX provided authorization to pull his credit. Yes, I did with full faith that Summit Funding will process and issue the loan, which they never did. Matter of fact, they didnt even respond to my inquires after taking my information. Summit Funding also said that Mr. XXXX left a voice message telling the Loan Officer to  discontinue work on his file. That was after me contacting XXXX XXXX numerous times and getting no answer. Last, Summit Funding said, Mr. XXXX 's request per that voice message was respected and honored. I never got the pre-approval letter with the credit report to this day, how was that request honored. I still worry about the information I submitted to you for misuse. All I got from this loan deal is headaches and a waste of my quality time with a hard inquiry on my credit report for free. Very disappointing experience for me. Please, REMOVE THAT HARD INQUIRY FROM CREDIT REPORT FOR NOT FOLLOWING YOUR OWN RULES AND CONTRACT!!!! 

Thank You, Mr. XXXX

Company response to consumer: Closed with explanation