Consumer complaint received 2017-07-05
Company: JPMORGAN CHASE & CO.
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Re : URGENT PLEASE Case XXXX- Current Development Dear Sirs/Madam, My name is XXXX XXXX and I am in dire straights with regard to modifying my mortgage with Chase Bank which has been problematic confusing and disorganized.
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Briefly, I will explain the problem and my urgency for your assistance. For some reason, Washington Mutual Bank had difficulty applying for my payments and which resulted in foreclosure proceedings that were defective. As it turned out I was not behind on my payments but misapplied payments reflected that my mortgage was delinquent. It turned out since I could not afford the {$10000.00} legal deposit, WAMU had the upper hand, and I have been fighting for several years to keep my home. The Supreme Court Case is XXXX. WAMU was shut down and Chase took over their assets, I found myself fighting again to keep my home.
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In XXXX the sale of my home was halted so that I may obtain a modification.
The modification was offered and three trail payments were made of {$920.00} which I paid and was told that included the taxes and insurance and that they were drawing up the final papers. On or about XXXX XXXX the attorney for Chase increased the payments by 70 % now I must pay {$1600.00}. Just recently Chase has come back demanding that either I do this or they will sell my home.
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On XX/XX/XXXX, Chase forwarded an analysis showing the cost difference of monthly principal and interest payments in 3 options. The option that I selected had monthly payments of {$590.00}. All that accrued between then and the XX/XX/XXXX offer is about {$2000.00} in interest, more than offset by the trial period payments which you said were not included in the analysis. The analysis had nothing to do with taxes or insurance. I can not understand, why this carefully analyzed calculation would have changed so significantly.
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XX/XX/XXXXChase offered a modification that would initially cost me {$920.00} a month, based on {$590.00} in principal + interest payments, and {$33000.00} in escrowed taxes and insurance, if those payments were met over a three-month trial period. By making a payment, I accepted the offer.
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I fulfilled my three month trial period test. By the time Chase got back to me a new offer, made in XX/XX/XXXX turned out to have higher monthly payments, involving {$590.00} in principal + interest, and {$490.00} in escrowed tax and insurance, for a total of {$1000.00}. This was accepted, and Chase proceeded to draft what I expected to be would be the Loan Modification Agreement In XX/XX/XXXX Chase sent the Loan Modification Agreement, calling for monthly principal + interest payments of {$790.00}, and tax + insurance escrow of {$840.00}, for a monthly total of {$1600.00}, more than 50 % above the XX/XX/XXXX offer, and 75 % of my monthly gross income to Chase, exceeding any affordability guideline.
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There are several errors with the new calculations ; Chase has calculated insurance costs twicewhich Chase has refused to correct anything. Nor will Chase explain why the monthly principal + interest payments that Chase calculated would pay off the mortgage by the end of its term has increased by over 30 % in 6 months. Chase is forcing me to attest that my ex-husband has provided true documentation of his income when, when my former husband did not because Chase permitted the modification to be based upon my income since our divorce was finalized.
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Most alarmingly Chase refuses to disclose an alleged assignment from FNMA to Chase on XX/XX/XXXX which, is recited in the title history, although it has for some undisclosed reason not been recorded.
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If my ex-husband XXXX XXXX rejects this offer, ( which he probably will ). Chase refuses to change anything or offer any alternative. If I do n't accept this modification XXXX, this offer terminates and Chase will proceed to immediate foreclosure and I will lose my home.
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I would like to settle with Chase in a manner that would be affordable within HAMP and CHAMP guidelines and have accepted two offers.
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I am frightened and upset and do not know where to turn. I have contacted the executive department of Chase as well as their division for my personal relations manager. Chase said that they opened a case for me and would get back to me within 24-48 hours and I have heard nothing. They even promised to contact me directly in the next few day, still nothing but the continued threats from Chase attorney 's. I am unnerved and can hardly sleep. This entire decade of my life has been traumatic for me and I pray that something can be done to call this matter to Chase 's attention.
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I thought that once the bank found me qualified they would honor their word and make an offer within a range of affordability. What I am experiencing with Chase is bullying, racism, and mistreatment of a senior and it 's unfair, unfortunate and unconstitutional.
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My mortgage is minuscule to Chase 's vast portfolio of assets and all the properties that they obtained from the Washington Mutal takeover. I have been fighting to save my home over a decade, I wonder what is really happening here?
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Your immediate assistance and intervention are needed with Chase to stop the bullying.
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Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation