Consumer complaint received 2017-07-27
Company: Ocwen Financial Corporation
State: NV
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX, we went onto Ocwen Loan Servicing website and found that our previous CFPB complaints were not corrected. CFPB, please review the attached copies from Ocwen Loan Servicing website. We then went onto XXXX credit reporting agency website on XX/XX/XXXX and found that Ocwen failed to update the credit bureaus. Per our previous CFPB complaint XXXX which was submitted onXX/XX/XXXX regarding our XX/XX/XXXX payment not reported correctly along with complaint XXXX submitted on XX/XX/XXXX regarding our XX/XX/XXXX, XXXX, XXXX and XX/XX/XXXX mortgage payments not reported accurately, we found that Ocwen failed to correct these issues within the 60 days required. Ocwen has in fact had ample time to correct these issues! From our initial complaint submitted onXX/XX/XXXX to XX/XX/XXXX, the length of time to correct these issues has been more than 60 days per the law!
Now ; Ocwens attorney, XXXX XXXX from XXXX  XXXX responded to our previous CFPB complaint XXXX stating in section 2 ; there is no record indicating a dispute letter was ever sent to XXXX or Ocwen regarding this reporting. Thus, the only allegation is that Ocwens reporting is inaccurate. Rebuttal ; Ocwen and/or their attorney failed to mention that a letter was in fact sent to Ocwen which was datedXX/XX/XXXX. This letter to Ocwen stated ; on XX/XX/XXXX, we filed a complaint with the CFPB ( case # XXXX ) against Ocwen Loan servicing for failing to correct the inaccuracies on our payment history along with the credit bureaus. Per state and federal laws, companies reporting to the credit bureaus are required by law to report accurately. Also, when a dispute is in process, the company has 60 days from the time of the dispute to correct all issues. As of today, Ocwen has failed to correct the issues that we complained about. We request that Ocwen corrects our payment history and credit bureau inaccuracies immediately. CFPB, please review the attached letter sent to Ocwen. Ocwens counsel further stated ; Credit reporting is governed by the fair credit reporting act ( FCRA ) 15 U.S.C 1681. Under the FCRA, a furnisher of information to credit reporting agencies has a duty to investigate and correct any information upon notice of a dispute by a consumer to a credit reporting agency or upon receipt of a direct dispute from the consumer that complies with the statutory and regulatory requirements. Rebuttal ; fact 1, per our previous CFPB complaints, our complaints do in fact represent notification to Ocwen of a credit bureau dispute! Fact 2, per our letter that was sent to Ocwen onXX/XX/XXXX, it is clear that Ocwen was notified by us regarding the credit bureau inaccuracies! As you well know, this in fact does violate the FCRA, a federal law! Now ; Ocwen and their counsel will try to convince the CFPB and other agencies that Ocwen never received the dispute letter dated XX/XX/XXXX by means of the United States Parcel Service ( USPS ). As the USPS will state ; all letters and packages given to the USPS have been delivered. As you well know, the USPS is a federal entity and all courts will in fact acknowledge the USPS testimony! Ocwens counsel further stated ; absent proper notice, which is not alleged, Ocwen has not violated any credit reporting duties it has under the FCRA. Ocwens records do not reflect such a dispute. Rebuttal ; proper notice was in fact given when the CFPB dispute was initiated, Ocwen failed to inform their counsel that they received our dispute letter and Ocwen did in fact violate the FCRA per the documentation attached with this complaint!
Now ; Ocwens attorney, XXXX XXXX from XXXX  XXXX responded to another previous CFPB complaint XXXX on XX/XX/XXXXstating ; in brief, borrower claims that Ocwen failed to report borrowersXX/XX/XXXX and XXXX-XX/XX/XXXX payments. Counsel further stated ; there is no record indicating a dispute letter was ever sent to XXXX or Ocwen regarding this reporting. Rebuttal ; as the attached evidence reflects, XXXX XXXX did in fact send a credit dispute letter to Ocwen which was dated XX/XX/XXXX, 54 days prior to Ocwen counsel response letter. CFPB, please review attached documentation! Counsel further stated ; borrower states in the complaint that he did not send a dispute letter because he should not have to do so! CFPB, please refer to my initial complaint. As you can see, XXXX XXXX stated ; NOTE ; we have not disputed these inaccuracies with the credit bureaus for multiple reasons. 1st, Ocwens website reflects inaccurate information that must be corrected by Ocwen only. The credit bureaus will not address Ocwen website inaccuracies! 2nd, Ocwen failed to report to the credit bureaus due to Ocwen constantly reporting inaccurately or not reporting at all! 3rd, federal and state agencies must be informed of mortgage companies bad business practices. NOW ; does XXXX XXXX initial complaint appear to be what Ocwen counsel stated to the CFPB, a federal agency? How can any law enforcement agency believe what Ocwen states after their past bad business practices? How can any law enforcement agency include the Nevada Bar Association believe Ocwens counsel for stating improper facts? Now ; this is not harassment as Ocwens counsel would want you to believe but rather making sure companies that caused our financial crisis in XXXX-XXXX be required to obey all of our laws! Failure to do so must result in fines, court order, criminal charges filed, loss of business license, incarceration, compensation to homeowner ( s ) for mental and emotional distress! Note : we have already disputed the previous complaints against Ocwen and provided documentation to support our claim ( s ).
Now ; we request that Ocwen complies with the following ; 1st, corrects inaccurate information on our credit bureaus immediately.
2nd, corrects inaccurate information on Ocwen Loan Servicing website regarding our mortgage loan.
3rd, we request that Ocwen cease and desist all their bad business practices such as not updating their records to reflect accurate information, reporting accurately or not reporting to the credit bureaus as required by law!
4th, we also request other federal and state agencies to investigate Ocwen Loan Servicing bad business practices and hold Ocwen accountable for their actions!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation