Consumer complaint received 2018-12-12
Company: Navient Solutions, LLC.
State: MN
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
It started in the year of XX/XX/XXXX, I decided to get a degree in XXXX, so in this year I proceeded to Minnesota XXXX XXXX XXXX where I chose the degree of XXXX XXXX, when Orientation came up the Administrators had talked with us and mentioned that upon our graduations we will be given the jobs for which our degrees covered as mine was XXXX XXXX, going through all the transitions and getting the loans for the degree, I was faithful in all phases of the education needed to complete this degree. as we headed towards the end of our education, we were suddenly told that our jobs could no longer be given to us after our XXXX graduation, as we were about 4-6 months from graduation and no where to go but try and finish to see what we could get for a job after finishing our degrees, this was maddening as I was working full time over nights and going to this school in the day time and early afternoon to finish, crazy institution. I graduated in XX/XX/XXXX and soon the loan payments were coming in, started out with XXXX XXXX initiating the payback, then it went to a ticket type company with a coupon book you would send into them and get credit for paying them, this company you could never get any info from either, then after awhile I lost track of who or what company had the loan, ended up with Navient who is a disgrace to me, sent statements that you can not read, written in small lettering, no true phone numbers to call for any type of help, they send no envelopes with there statements and the numbers I reach is an offshore Southeast XXXX team pursuing your questions, in which you can not understand, I somehow got caught up in the pursuit to get me to sign up for Auto-Pay which I would never let anyone especially these people automatically take a payment out of my account, but anyways these people thought I signed up for their Auto-Pay program and did not send me a statement for 3 months, and I could not get ahold of anybody on shore or located in their XXXX XXXX   Office, this went on for a few months, arguing with these people about paper statements sent to my house, I had to settle the amount they sent, but in between arguing with these XXXX  they were rude and I would get phone calls late at night without remorse, being it was something I did not take on myself, I had a XXXX of a time getting someone to talk to from XXXX XXXX Office, this is XXXX and where are these people located, if I owe them any amounts it should be in bold writing with amounts shown, so if you do not know how much you truthfully owe why do you have to pay someone, you buy a car under payments you know exactly what you are paying for and how long, so what is the difference between the two may I ask? if you people don't help solve this I will put a lawsuit together against Minnesota XXXX XXXX XXXX which already has a bunch of lawsuits against and Navient for Negligence, Incompetence, fraud, and unlawful presentations. Before they XXXX   me up on the Auto Pay detail I never missed a payment or was late and still aren't so it there mistake and I will hold both Minnesota XXXX XXXX XXXX and Navient for all the trouble, as a XXXX XXXX I would of been making 6 digit incomes for which I never had a chance to use. So if you won't help or find you are afraid oif pursuing the truth I will file a lawsuit which I am entitled to after all the harassments I am going through yet.

Company response to consumer: Closed with explanation