Consumer complaint received 2021-08-22
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
An Urgent Request XXXX XXXX loans XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX Account Resolution/ Credit Department Dear XXXX XXXX XXXX , Back in XX/XX/XXXX, and with a XXXX credit score, I took a loan out for my mortgage account # XXXX in the amount of {$230000.00}, Experian mortgage identification number XXXX. The interest rate for my loan was incredibly high above 7 %. 

I went on to pay the loan monthly and invested money in the property to increase the value. When the pandemic hit, my small business location was closed and we were affected immediately as I just opened a brand new showroom. When it opened back up, I was able to hang on to the business by the skin of my teeth, but I sold off many things. In order to keep my employees, I decided to sell my newly purchased condo since there was immediate equity in it from the renovations. 

There was a period that I was granted a forbearance into which your company was paid at the end of the closing when I sold the condo. However, I am deeply upset that you continue to report 2 late remarks on my personal credit file in XXXX and XX/XX/XXXX. 

In XXXX of XXXX, I called in and asked for another forbearance and that I would be selling the property. Your company took in the details but apparently never finished my forbearance on your side and remarked my credit profile as late, unbeknownst to me. When I saw that the late payments were not waived, I called in a made a rather large payment to get the account current, right before the payoff was made. 
Currently right now, my credit score has plummeted to less than a XXXX. The Sba has granted us a loan for rebuilding the company, but my personal score has to come up. I feel very jilted that XXXX XXXX Loans collected closing costs, 7 % interest, got all their payments, all the forbearance money back as well as a closed principal amount in the amount of {$230000.00}. When I add it all up XXXX profited over {$70000.00} from my loan and I am left with a bad credit score and struggling economy. When I was the one who did the right thing and paid of my loan, it just not a good feeling. 
I have since moved into a home rental and kept the employees of the business. Our landlord of the business building was forcefully shut down from the city for not keeping up with the permits and was declared unsafe. We closed down our showroom and moved into a smaller office space to sell online, I am truly one of the many people not only affected by the pandemic personally, but also professionally.

Your website claims that you are helping people under the CARES Act, and that your company can provide assistance. Many companies are jumping in to help. I just feel like I did my part of the solution with my loan, and your company just left me hanging. I have already spoke to representatives and filed an internal compliant, I am just hoping someone gets this letter and does the right thing, and forwards it to the right department to get it done. I would also like the CEO XXXX XXXX to receive copy. 
Please, please remove the bad credit reporting to my XXXX XXXX for XXXX and XX/XX/XXXX. In your own notes to Experian you even notated on my account that XX/XX/XXXX the Loan was modified. 
My detailed information is below Thank you, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation