Consumer complaint received 2018-03-25
Company: HYUNDAI CAPITAL AMERICA
State: NY
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/XXXX Vehicle was purchased and the dealership XXXX XXXX dealership. From the start of leasing the vehicle it became an issue. I resided in XXXX explained my residence was in XXXX and instead of giving me the proper documentation. The salesman provided me with XXXX residency ignoring that I had proof of new residence so, when it came to be registering the vehicle I received a very hard time on the way I received sale of purchase. The salesman only wanted to bait me into a car as a lease instead of providing me correct information. I did complain and next thing I know I was being subjected to some sort of XXXX XXXX when turning on the car it was making me sick and it felt like some sort of XXXX XXXX or XXXX. Took the car to the dealer in XXXX several times and the company claim it was nothing they could see wrong. However, I XXXX  online and founded other people experiencing similar symptoms when driving the vehicle so, it could have been someone tampering with my gas tank. By XX/XX/XXXX I returned the vehicle back to XXXX XXXX and received a voluntary lease agreement where I no longer was responsible. What they done was claim I had the vehicle until XX/XX/XXXX which is not true and placed derogatory remarks on my credit report I want removed. The company treated me discriminatory from the sale of lease. Had me driving the vehicle without proper documentation before leaving XXXX to XXXX. I contacted the DMV where I put in a complaint due to DMV in XXXX claiming someone treated me wrong due to sales on vehicle with residency in XXXX not XXXX. Now I feel the XXXX XXXX dealership is tarnishing my credit report and the amount owed to them for return voluntarily to bamboozle me out of more money than I should owe due to not having the car for a year and paying {$410.00} plus {$1500.00} from XXXX to XX/XX/XXXX. XXXX to XX/XX/XXXX the car was under the dealership who used my name and credit for 3 months I had no entitlement to vehicle and plates where surrendered back to XXXX. So who was fraudulently using my information for 90 days inside the dealership to gain and I get a derogatory credit report. My solution is the company remove the car off my credit report and solve this issue by stating car was resold and I was no longer responsible from XX/XX/XXXX. There treating me like there was no problem with the company from the beginning when, there was a problem right after lease sale. Where I could of got pulled over by trooper with no proper paper work until after I put in my complaint to receive documentation. It was like the salesman did not care as long as he got a sale and found ways after I surrendered car with no high mileage back to there company. All XXXX and I was the only XXXX   being subjected to a bait sale and incorrect paperwork to go forward to register vehicle from the very beginning. Now there hindering my credit report making acts of discrimination me being XXXX XXXX who, came to just purchase not be subjected to such a negative outcome. The company gave me documents to fill out without providing information on there in to show what was happening. There scheme was too obvious and then it became mad day once I spoke up about the treatment. I took pictures to show the missing information before signature I was told it would be added after I sign for lease as policy. I had a discount for vehicle there claiming they gave me a discount no they charged me more monetary to benefit sale.

Company response to consumer: Closed with explanation