Consumer complaint received 2023-03-31
Company: Experian Information Solutions Inc.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the unverified collection accounts on my credit report that were reported by XXXX XXXX XXXX, account number XXXX. These accounts have caused significant damage to my credit score and have negatively impacted my ability to obtain credit, employment, and housing. 

As a result of XXXX XXXX XXXX ' actions, I believe the following sections of federal law have been violated : Fair Credit Reporting Act ( FCRA ) Section 607 ( a ) ( 1 ) : Requires consumer reporting agencies to maintain reasonable procedures to ensure maximum possible accuracy of the information contained in credit reports. 
Section 607 ( b ) : Requires furnishers of information ( such as XXXX XXXX XXXX ) to provide accurate and complete information to consumer reporting agencies. 
Section 623 ( a ) ( 1 ) : Requires consumer reporting agencies to conduct a reasonable reinvestigation of disputed information in a credit report. 
Section 623 ( a ) ( 2 ) : Requires furnishers of information to conduct a reasonable investigation of disputed information. 
Fair Debt Collection Practices Act ( FDCPA ) Section 807 ( 10 ) : Prohibits debt collectors from using any false, deceptive, or misleading representation or means in connection with the collection of any debt. 
Truth in Lending Ac

t ( TILA ) Section 128 ( b ) ( 2 ) : Requires lenders to provide accurate and timely disclosures of the terms and conditions of loans, including the finance charges and APR. Equal Credit Opportunity Act ( ECOA ) Section 701 ( a ) : Prohibits creditors from discriminating against any applicant on the basis of race, color, religion, national origin, sex, marital status, or age. Section 701 ( b ) : Prohibits creditors from discriminating against any applicant because the applicant receives public assistance or because the applicant has exercised any right under the Consumer Credit Protection Act. 

XXXX, account number XXXX According to XXXX and Experian , the account type detail was an unsecured loan, but XXXX did not report this information. Additionally, the date opened and date reported were different between ExperianXXXX and XXXX. This discrepancy has caused confusion and inconsistency in my credit report, making it difficult for me to manage my finances effectively. 

Furthermore, the number of months or terms reported by XXXX and Experian is 60, but XXXX reported 0. This inconsistency has caused damage to my credit score, making it harder for me to access financial opportunities that I need to improve my financial situation. 

Additionally, XXXX and Experian reported a high credit balance of {$5500.00}, while XXXX reported {$0.00}. This discrepancy has caused confusion, making it difficult for me to determine my true credit balance and manage my finances effectively. 

Lastly, Experian reported that I was 90 days late on XX/XX/XXXX, but I did not miss any payment on this account. These false delinquency reports have damaged my credit score, making it harder for me to access financial opportunities that I need to improve my financial situation. 

I believe that XXXX has violated the Fair Credit Reporting Act, specifically Section 607 ( a ) ( 1 ), Section 607 ( b ), Section 623 ( a ) ( 1 ), and Section 623 ( a ) ( 2 ). I also believe that they have violated the Truth in Lending Act, specifically Section 128 ( b ) ( 2 ). 

XXXXXXXX XXXX ( account number XXXX ). According to my credit report from XXXX, Experian, and XXXX, there are several discrepancies and inaccuracies in the information being reported by XXXX XXXX and the credit reporting agencies. 

Firstly, XXXX and Experian report that the Account Type Detail is a Credit Card, while XXXX does not report it at all. Secondly, XXXX and XXXX report the Account Status as Derogatory, while Experian reports it as Open. Thirdly, the reported Date Opened is inconsistent between the credit reporting agencies, with Experian and XXXX reporting XX/XX/XXXX and XXXX reporting XXXX Fourthly, the reported Balance is {$1000.00} by XXXX and XXXX, while Experian reports {$0.00}. Lastly, the Credit Limit reported by Experian and XXXX is {$0.00}, while XXXX reports {$850.00}. 

Moreover, according to XXXX, I was 90 days late on XX/XX/XXXX, but I have not missed any payment on this account. These inaccuracies have greatly affected my credit score and have caused significant stress and financial hardship in my life. As a result of these errors, I have been denied credit and have been subjected to higher interest rates and fees. 

I believe that XXXXXXXX XXXX has violated the Fair Credit Reporting Act ( FCRA ), specifically Section 607 ( a ) ( 1 ) and 607 ( b ) by providing inaccurate and incomplete information to the credit reporting agencies. Furthermore, the credit reporting agencies have violated FCRA Sections 623 ( a ) ( 1 ) and 623 ( a ) ( 2 ) by failing to maintain reasonable procedures to ensure the accuracy of the information contained in my credit report. 

Additionally, I believe that XXXX XXXX has violated the Truth in Lending Act ( TILA ), specifically Section 128 ( b ) ( 2 ) by failing to provide accurate and timely disclosures of the terms and conditions of my credit card account. 

XXXX ( account number : XXXX ) : According to XXXX and Experian , the account type-detail is listed as a credit card, but XXXX did not report this account at all. 
XXXX and Experian reported the account status as " Paid, '' but XXXX reported it as " Derogatory. '' XXXX and Experian listed the date opened as XX/XX/XXXX, while XXXX listed it as XXXX 
XXXX and Experian reported a credit limit of {$1100.00}, but XXXX listed it as {$0.00}. 
All three bureaus reported that I was 120 days late on XX/XX/XXXX, but I did not miss any payment on this account. 
I believe that XXXX violated several laws in the handling of my account, including : Fair Credit Reporting Act ( FCRA ) Section 607 ( a ) ( 1 ) : failure to maintain reasonable procedures to ensure maximum possible accuracy of the information contained in credit reports. 
FCRA Section

607 ( b ) : failure to provide accurate and complete information to consumer reporting agencies. FCRA Section 623 ( a ) ( 1 ) : failure to conduct a reasonable reinvestigation of disputed information in a credit report. FCRA Section 623 ( a ) ( 2 ) : f
ailure to conduct a reasonable investigation of disputed information.

Truth in Lending Act ( TILA ) Section 128 ( b ) ( 2 ) : failure to provide accurate and timely disclosures of the terms and conditions of loans, including the finance charges and APR. 

XXXX account with account number XXXX. According to my credit report from XXXX, Experian, and XXXX, there are discrepancies in the account details, including the Account Type, Account Status, Monthly Payment, Date Opened, Balance, High Credit balance, and Credit Limit. 

Furthermore, according to all three bureaus, I was 60 days late on XX/XX/XXXX, but I did not miss any payment on this account. These errors have caused significant damage to my credit score and have affected my ability to obtain credit and loans at reasonable interest rates. 

I believe that XXXX and the credit reporting agencies have violated several provisions of the Fair Credit Reporting Act ( FCRA ), including Section 607 ( a ) ( 1 ), Section 607 ( b ), Section 623 ( a ) ( 1 ), and Section 623 ( a ) ( 2 ). Specifically, XXXX may have provided inaccurate or incomplete information to the credit reporting agencies, and the credit reporting agencies may have failed to maintain reasonable procedures to ensure the accuracy of the information in my credit report. 

XXXX XXXX XXXX XXXXXXXX According to Experian and XXXX XXXX I was reported as being 120 days late on XX/XX/XXXX on this account. However, I have not missed any payments on this account. Furthermore, there are discrepancies in the reported dates, high credit balance, and credit limit among th

e three credit bureaus. The inaccurate information on my credit report has had a significant impact on my life. As a result of these errors, my credit score ha
s been negatively affected, making it difficult for me to obtain credit, such as a mortgage, car loan, or credit card. I have also been subjected to higher interest rates and denied credit, despite having a good credit history. 

I believe that XXXXXXXX XXXX XXXXXXXX has violated the Fair Credit Reporting Act ( FCRA ) by failing to provide accurate and complete information to the credit reporting agencies, as required by Section 607 ( b ). Additionally, I believe that they have failed to conduct a reasonable investigation of the disputed information, as required by Section 623 ( a ) ( 2 ). 

I am requesting that the inaccurate information on my credit report be corrected and that XXXXXXXX XXXX XXXX be held accountable for any violations of the FCRA. I am also requesting that these unverified collection accounts be removed from my credit report. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation