Consumer complaint received 2017-06-15
Company: AMERICAN EXPRESS COMPANY
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
X - XX -17     STATEMENT Ive been disputing with  American Express for a while now and really feel disgusted with American Express treating me poorly, handling my account carelessly, and convicting me for something I didnt do, and continously victimizing me over and over again. Ive been with American Express for 5 years and never filed any claims or had a problem till now. How dare I even try to resolve my dispute regarding unauthorized transactions I didnt do. American Express stole my money and falsely   advertise how they protect account holders with the best fraud detection technology, but instead victimized their account holders by accusing them of authorizing transactions, refusing to provide documentation, refunding money, refusing to send documentation on their findings, and think they will get away with it by hanging up on customers, making them hold on call for a while, refusing you to talk to their supervisor, and locking you out of your account during claim process.  <P/> From   XX/XX/XXXX  to  XX/XX/XXXX  was  the total time  American ex press investigated over  XXXX  transactions. How is that possible? Ive requested doumentation and videos by phone and writing from  American Express to s end and prove that I did transactions, and they always were rude to me and refused to send documentation.  <P/> I contacted many account representatives and they would not return my calls, also sent me an email saying they called but really did n't and gave me a number that doesnt even have a way to return call or leave a message.   Ive contacted numerous account representatives at  American Express and they all    sent me an email with a copy of the only denial letter Ive received. Not one account representative contacted me and they all blew me off by sending exact denial letter. Unacceptable behavior, mocking me, treating me like a criminal, and playing games with my account. These are unprofessional, low class, ignorant, greedy people who represent American Express. Im sure I am not the only one who has been disrespected to the fullest.
<P/>
Just because I filed a claim, they immediately locked me out of my account. American Express assumed on the phone, when I didnt have a police report at the time, but i did submit one the next day, they maliciously made sure to tell me that I was lying. As you can see American Expres   s chan ged all the transaction dat es to  XX/XX/XXXX  when in  fact, when I talked to a representative he read me out all different transaction dates.  <P/> Th ey never sent me anything by mail in regards to claim. No bank statements either when Ive asked for them since American Express locked me out. Ever since Ive filed a claim, they made it impossible for me to see my bank statements. The only way I knew something was wrong with my account was being told by one representative the correct dates and transaction amounts.

Company response to consumer: Closed with explanation