Consumer complaint received 2022-02-07
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have lost/freeze/hold {$5000.00} USD in XXXX XXXX ( Personal Account ) and/or Wells Fargo ( Business Account ) XXXX 

To understand faster, in the attach " XXXX '' first page I, XXXX, did a map. 


1- In XX/XX/XXXX - I, XXXX XXXX XXXX XXXX ( XXXX ), as President of XXXX XXXX XXXX created a check # XXXX ( Wells Fargo Business Account ) with a total amount of $ XXXX 2- In XX/XX/XXXX - I, XXXX, deposit the check # XXXX in my XXXX Personal Account using the XXXX Mobile Deposit Application 3XXXX In XX/XX/XXXX XXXX XXXX XXXX XXXX ( XXXX ), as Vice President of XXXX XXXX, by mistake, deposit the same check # XXXX, with others checks, in his XXXX XXXX  Personal Account. ( I know this detail in XX/XX/XXXX, you will see the history, but I want provide the timeline ) 4- XX/XX/XXXX - XXXXXXXX XXXX Personal Account of XXXX, take out the $ XXXXUSD, Reserve Check XXXX. I, XXXX, went to XXXX XXXX  and try to open a CLAIM but they say " other financial institution deposit the same check on XX/XX/XXXX '' 5XXXX XX/XX/XXXX - I, XXXX XXXX started a CLAIM # XXXX with Wells Fargo XXXX XXXX XXXX XXXX Business Account, days after Wells Fargo send me a letter where I, XXXX, need to complete and sign the enclosed Affidavit of check fraud 6- XX/XX/XXXX - I, XXXX went to Wells Fargo and did the Affidavit of check fraud and sent it.

7- ( I called many times to follow my case with Wells Fargo but always the same answer " we are working we have 90 - 120 days '' ) 8XXXX XX/XX/XXXX - XXXX XXXX XXXX XXXX XXXX ) Call me at night because XXXX XXXX  XXXX Personal Bank Account, take out $ XXXXUSD from his account. I went to XXXX home and was here when I know that XXXX deposit the check # XXXX too In his bank appear " Returned Check '' 9- I, XXXX, wait come days to see the money in Well Fargo but that never happen. I went to wells fargo but it look like in few days the money will be in Well Fargo account. 

10- XX/XX/XXXX - I, XXXX, went to Wells Fargo , again, and this time I talk with the manager of that sucursal she recommend me escalate my case. 

11- XX/XX/XXXX - I, XXXX, I dont have the exactly day but XXXX  help to go with him to Chase Bank 12- XXXX I, XXXX, Received a call from XXXX XXXX manager tell me " Dont worry we are doing the best to take back your money '' 13- XXXX XXXX go with me to Chase bank and we talk personal with the Manager, the same person who call me few weeks before. He, the manager, told us, the money remain in XXXX bank and in few days XXXX and I, XXXX, need to go with our IDs 14- XX/XX/XXXX - XXXX  send an email to XXXX XXXX Manager, one day latter he call me and say, again, in few days he are pretty sure I will get the XXXX back finally 15XXXX XXXX XXXX contact with Wells Fargo to see any progress and I need to submit again, or reopen my case because was closed with any justification. 

I take out XXXX XXXX because the money was take just one time from Wells Fargo XXXX XXXX. 

Today Consumer Finance is my last option otherwise I need to forget that money, I spend more than 80 hours, going to banks, calling.

I appreciate any help I will attach all my case

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief