Consumer complaint received 2021-03-24
Company: EOS Holdings, Inc.
State: ME
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
My name is XXXX XXXX and I am submitting this complaint on behalf of my father. My father, XXXX XXXX, lives in XXXX, Maine, and I have been trying to help him for almost a year and a half now with a dispute with XXXX XXXX XXXX. 

In XXXX of XXXX, after be a customer for 25 years, my father cancelled his account with XXXX XXXX XXXX because it was too expensive. A notice from XXXX XXXX XXXX was sent to him on XX/XX/XXXX, with the disconnection date of XX/XX/XXXX. 
My father did all that was asked of him by XXXX XXXX XXXX, in returning the equipment to the company in the time period that was allowed. He was given until XX/XX/XXXX to return the equipment using XXXX, and he packed up the equipment and mailed it at the XXXX store on XXXX XXXX, XXXX, on XX/XX/XXXX. My father later received a bill from XXXX XXXX XXXX for the time period of XXXX ( note contract was ending on XX/XX/XXXX one day before the bill charge period ) for the amount of {$180.00}. My father did not pay the bill, assuming that there was a lapse in information being processed. 

On XX/XX/XXXX, He received a collection letter from XXXX XXXX XXXX XXXX for the amount of {$180.00}. He called the collection agency and told them that he had returned the equipment and cancelled his account. He offered to submit copies of his receipts, but was told that there wasnt a physical location he could send the paperwork to. 

On XX/XX/XXXX, I contacted XXXX XXXX XXXX, and at this time I was told they were going to put an escalation ticket in and the account would be taken care of. 

On XX/XX/XXXX, he received a second collection letter from XXXX XXXX XXXX XXXX XXXX for the amount of {$180.00}. At that time, I was visiting my dad and told him that I would take his paperwork and contact XXXX XXXX XXXX and try to resolve the issue. 

My first call to XXXX XXXX XXXX was on XX/XX/XXXX, and at that time I was told that the charge would be removed because of the correction error. On XX/XX/XXXX, I made a follow-up call to make sure this was corrected, it was not. I was again told that it would be taken care of. At this point, I was given a confirmation number, which was a bogus number, as I later found out. 

On XX/XX/XXXX, I made my third attempt to confirm that the account was cleared. It was not, but yet again, I was told it would be taken care of and to give it two billing cycles to clear. 

On XX/XX/XXXX, I made another call to confirm the account had been cleared. It was not, and again I was told that the account would be taken care of and the charge would be removed. 

On XX/XX/XXXX, I made another call to confirm the account had been cleared. I endured this call for hours being transferred and on hold with XXXX XXXX XXXX. This time I was assured that the account would be cleared and I would not have to worry about my father receiving another collection notice. I called a few weeks later to see if it was, in fact, cleared. When I entered the account number, and then the pin, I was told they couldnt find the account ( this was through the automated system ). I was pleasantly surprised and thought, finally it was over. 

On XX/XX/XXXX, I received a note from my sister, that my father had again received another collection notice, from a third collection agency. I am at my wits end as to what I can do. Obviously, calling doesnt seem to work. Is there anything you can do to help, anyone that works within the state government that can reach out to XXXX XXXX XXXX on my fathers behalf to address this problem? My father is XXXX years old, and is on a very limited income, which is why he cancelled his account. My siblings and I help him out as much as we can, or as much as he will allow us to. This is one thing that I just can not seem to resolve for him. Any help you can give us would be greatly appreciated. 

XXXX XXXX XXXX, VA XXXX

Company response to consumer: Closed with explanation