Consumer complaint received 2018-04-30
Company: PRESTIGE FINANCIAL SERVICES INC
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
On XX/XX/XXXX I received an auto loan from prestige financial for a XXXX XXXX XXXX. The original loan amount was for {$16000.00}. In XX/XX/XXXX I was attacked by 3 dogs, left unable to work, and in the end lost my career as a XXXX and unable to pay my car note as originally planned. From then on it was chaos in every sense of the word, whenever I had to communicate with prestige financial ( particularly XXXX who was very demeaning, threatening and just plain disrespectful ). If they werent misreporting my payments then they were completely dropping the ball on their end. I was made empty promises on numerous occasions. In XX/XX/XXXX my garage door was opened by a repossession agent, my belongings that were leaning against the car ( ie : daughters bicycle, some trim molding, and other items ) were removed from my garage and and set outside, to lean against the exterior of my garage, where they were left in order for the car to be removed from my garage ( that Was closed, all but 10 inches, that I left open to air out the garage ). After they took possession of the car I had to immediately contact them because I had thousands of dollars of my company tools, my daughters belongings, amongst many many other items in the car that I needed. They immediately acted like everything was a game, that they didnt need to answer any of my questions in regards to the location of my personal and business items. By the time I finally got someone to return my phone calls almost 4 days had passed and i was told to contact someone else ( I have no idea what company this gentleman was with ) I was made aware that my car was transported to XXXX, AZ with all of my belonging in tow. They also said that even if I found a way to XXXX, which was approximately 3 hours from my residence, I would have to pay $ 600+ and they would be adding {$100.00} per day storage fee. So needless to say, I lost ALL of my companies tools, personal belongings, and many other items. From that day forward I never heard another word from Prestige. Many many failed Attempted calls and multiple voicemails and no response. Next time I heard from prestige was via USPS that they had sold the car and my final bill was enclosed for {$14000.00}. I was never made aware that car was even going up for auction, where, when or how. They did not make all attempts to perform the redemption of collateral sale in a commercially reasonable manner. '' In other words, the lender DID NOT make all attempts to sell my car for AT LEAST its fair market value ( which is {$8600.00} as of XX/XX/XXXX, almost 2 years after the original redemption of collateral was performed ) Selling the car for less than market value imdicates the sale was NOT commercially reasonable, and therefore in violation of the law. I am currently in the process of trying to repair my credit in hopes of buying a home but this faulty collection account is really affecting my score and overall debt amount. I have exhausted all my resources on solving this matter with the lender to no avail.

Company response to consumer: Closed with explanation