Consumer complaint received 2019-05-03
Company: Liberty Finance Co., Inc.
State: MS
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
On XX/XX/XXXX of XXXX my husband and I wanted to take a loan out on either our house or our land. Not both. We owned it outright and its value is approx XXXX. I had recently been diagnosed with XXXX and was about to start XXXX. We needed the extra money to pay Bill 's we were behind on and get a new vehicle. We let them know I wasnt working and was fighting social security. We still are. We wanted XXXX and was approved and told to come back the next day to sign papers. We asked for a XXXX dollar advance and was told we could pick the check up in two days. When we came back mrs. XXXX told us that an old loan of mine was never paid off even though my check was garnished. My former employer only paid half of it and they claimed to now i was responsible for the rest even tho j paid it in full to her. They said they would have to finance what I owed into the loan and would have to sue her. They said they would get me the paperwork as to what I owed and what was being financed and also how much interest it would accumalate over the term so I would know the amount to survive for. Never got it. I've asked several times. This changed the rate on the loan, the payments, and the length. It went from a four year loan to six and the apr changed to 31percent. At  the end of the term we will be paying back XXXX. At no point in time were we ever told that the advance we got was another loan that was opened on XX/XX/XXXX and closed on XX/XX/XXXX. They charged us XXXX to finance it into our loan and then financed XXXX on top of the XXXX we borrowed and the XXXX I owed from the old loan. 
When I started XXXX, it was detrimental to my health and our finances. I was in and out of the hospital in XXXX for three months. I emailed and called liberty and asked for help. They never responded. I was well enough at one point to go down there and ask about getting some help or for a pass on a payment to help us while we were going thru the financial hardship. XXXX, the manager couldnt explain to me the reasons why the numbers didnt match on the loan regarding the cash in hand and the two loans that we didnt know about. The numbers on the loam.theybsaid in owed didnt match the paperwork they had sent me a year prior compared to what they financed on the loan. The payoffs were different. The amount t owed was less on my old.letter. He couldnt give me any paperwork and said I had to wait for XXXX. I got sick again and they did not offer any help towards the situation. They never had us sign two loans. They didnt even research the title but they charged us XXXX for it. I did the title search. We never had an appraisal. It was the owner, XXXX and XXXX who came. We didnt realize the land had been put into the loan until we faced foreclosure for the first time. This is the third time and the numbers still dont match. Our credit report isn't correct on what we have paid and it hasn't been a year yet. We owe XXXX on monday or our house and land gets sold. We paid XXXX three months ago when they tried to foreclose. It was supposed to be XXXX but they cut out the lawyer fees supposedly and were supposed to edit our payments. They never did. They never called us, never tried to get in contact or return my calls. Theybsaid they would help us homestead it also well at least direct us in the right direciton.I believe this is mortgage fraud. Now we are losing our XXXX home to a XXXX loan.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation