Consumer complaint received 2017-12-09
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Hi! I 'm XXXX XXXX XXXX credit card customer since XXXX 2017. Due to advertisement like 50 % more value of reward point when use for travel through Chase ultimate reward site. That 's totally false advertisement. I booked my travel that way more then 5 times. Most of the time I got only 35 % more value towards travel. Example I purchased travel ticket worth {$1500.00} I had to use reward pointXXXX= {$1000.00}. As per advertisement it supposed to be reward point XXXX = {$770.00}. Another thing they mentioned about travel interruption insurance. I purchased ticket through XXXX XXXX XXXX site for my self and my Grandfather. Due to lack of information on XXXX XXXX  travel website about transit visa requirement, my travel plan interrupted. I was standing at XXXX airport with XXXX year old man ( my great grandfather ) to resolve the issue and Chase Ultimate Customer service agent was n't help at all. Other third party website " Red Flagged '' transit visa requirement since very unusual when you switching flight on same Airport. For my travel interruption I blame Chase travel website since they did n't had unusual visa requirement information on their website. While other third party travel website vendor done good job in that. I 've been working with XXXX XXXX XXXX  customer service agent since last 2 months to resolve issue and get my reward point back. Other complaint I 've XXXX XXXX XXXX Customer service and XXXX XXXX XXXX Customer service acting as two separate entity. Customer has to go to back and forth with them to resolve any issue. I was misguided with many false statement by their customer service agents. That 's fraud to customer. Like example one customer service agent contacting me to resolve issue for travel interruption reimbursement. She mentioned that they ca n't provide any resolution until I 've any dispute clear on my XXXX XXXX XXXX card. They do n't sync with each other. I called XXXX agent and ask about dispute, They mentioned it was successfully closed. After that confirmation I called XXXX XXXX XXXX agent this time I got different agent and I 've received false information stating that your case was marked resolved when I called 1st time on XXXX XXXX 2017. That was false information because I 've call record where XXXX XXXX XXXX  representative " XXXX '' calling me for resolution and mentioned that I 've to take care other vendor dispute on XXXX XXXX XXXX card. That 's kind of fraud to customer. Chase customer service agent throwing statements in air, One agent give different statement and other agent gives different statement. I 'm seeking help from your organization to resolve issue and Chase take action on their Travel website and fix the error they have on it so person like me not suffer in future. I was really bad time for me while I was on 3-4 hours on call with Chase with no resolution and XXXX years old man looking at me with positive hope. I 've made very nice article to put it on social media to make aware other consumers with screen shot from Chase Travel Website Vs Third Party travel Website.

Company response to consumer: Closed with explanation