Consumer complaint received 2021-06-30
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: RI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
This has been very stress situation I dont have access to my funds. Im a single parent with XXXX children. I was only looking for a job to support my family. On XX/XX/2021 I accepted an job offer that I had applied XXXX XXXX for on XXXX, for an XXXX XXXX position the pay is XXXX an hour and annually XXXX, I received an welcome letter, also I filled out an XXXX form that included my social security number and address. I was advise by Hr XXXX XXXX that a check in the amount of XXXX dollars. I deposited into my saving account ending in XXXX on XXXX XXXX. The check cleared on XX/XX/2021 it took 5 days to clear and the bank Santander didnt call me an notify me that the check was not real.Ive been with Santander bank for 12 years. As a consumer they are treat me with disrespect. Im being treated like a child. I have to call the bank every Tuesday to get my unemployment they advise the cant keep. I called XXXX ph. XXXX ( XXXX XXXX XXXX in the fraud department. I go to the branch on XXXX XXXX Ive also mention to them about my federal income tax they cant hold on to, they advise me the funds cant be give to me. Which is not understandable to me. How does the bank keep my money. unblock my account and give me the funds which is very Hectic its like out of my way for no reason.I feel like they are treating me as if Im the fraudsters. I was advise by Hr though an app XXXX to send the funds to vendors on the morning of XX/XX/2021 so I can get my equipment such as an laptop, printer scanner, etc. I send XXXX to a vendor using XXXX XXXX ( XXXX Vendor ) phone number ( XXXX ) XXXX there real name is XXXX XXXX I was provided this information for XXXX XXXX fraud department.Scam review case number # XXXX, Hr also advise I send payments to I sent XXXX to XXXX XXXX with phone number XXXX XXXX through the Santander app. I sent another XXXX to the same person with the same number. I did writing assignments for the company on XX/XX/2021 and was paid XXXX, another assignment on XXXX XXXX and was paid XXXX. I transfer the funds from XXXX back to XXXX when I found out it was a scam I wanted nothing to do with it. I woke up on XX/XX/2021 to check my account my account was negative XXXX. I contact Santander spoke with a manager who advise the charger were disputes. Called the bank when I seen the account negative the charges was still pending with the charges they were apply to dispute XXXX to XXXX XXXX. The bank blocked all three of my accounts on XX/XX/2021, after I spoke with fraud who advise my other account had nothing to do with it on a record line. one of my account is my daughter SSI account XXXX I cant use the card or account the advise to me they are going to keep her check from the federal government also. Another checking account ending in XXXX which has my federal income tax with XXXX dollars which the bank advise I have to transfer in to my saving account, I went to XXXX and one the sections advise the bank cant keep my federal funds. I refuse to transfer my funds. I ask them if they could work with me paying back the balance they advise no the account has to go to collections which is going to affect my credit. Im trying to buy a house for my family. I need my credit to remain the same. The bank blocked all of my accounts I have no access. On XX/XX/2021 I was suppose to receive my equipment I was on the phone with the bank. I received another check hr advise me to deposit. I stated no. Not until my account XXXX was cleared. I immediately went and filled a police report with the XXXX XXXX police department on XXXX XXXX report # XXXX. Im lost at this point I dont know what to do. My federal income is to be used to get an apartment for my family. I would like the rights to me and my daughter money. My child taxes credit are going in to this account also. Please help my cell is XXXX. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation