Consumer complaint received 2023-09-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Privacy issues

Complaint:
I have been a good Chase client for many years and run all of my business transactions through business checking or my chase credit card. 
Last Friday, XX/XX/XXXX, I went to my regular branch at XXXX XXXX XXXX XXXX to deposit two checks for {$22000.00} and {$5000.00} totaling {$27000.00}. When I approached the teller, I was met with XXXX XXXX, visiting branch manager. Instead of depositing my checks at the counter, he walked me over to the ATM machine and put them in my account that way. I objected but he insisted. I was a little put out because I could have done that myself at an ATM much closer to my office. 
Sure enough both checks were rejected, which I did not know until the following day when the money wasnt in my account. No one could help me over the phone so I canceled an appointment nd returned to the branch and spoke with XXXX XXXX. He was not particularly helpful and said I needed to wait 7-10 business days for the checks to be returned to me. When I asked him what was wrong with the checks that HE deposited into the ATM, I pointed at him, emphasizing that it was him who received the checks from me. He became very agitated and told me not to point at him so of course I moved my hand. He became loud and aggressive and gestured to the security guard to escort me out of the bank. The security guard grabbed my arm, which is a whole other issue and embarrassed me in front of a bank full of people. I left the bank. I have been a part of this community for 30 years and do a lot of business in XXXX XXXX county. It was mortifying to be treated like a common criminal. 
Nonetheless- I left and finally got a customer service rep to explain to me that the checks were not filled out properly, a simple mistake that would have been caught by a teller had XXXX XXXX had not flexed his authority and insisted on putting them blindly into the ATM. 
As much as this all inconvenienced me, I had no intention of filing a complaint and just decided to use a different branch in the future. 
Fast forward to Saturday afternoon and my business credit card didnt work at the gas station. I am still grateful it was just that and not an embarrassing situation with a valued vendor. 
Another lengthy phone call to Chase, on a weekend, and I was finally put in touch with XXXX who said my business credit card had been CLOSED and the note attached claimed it was because of my behavior in the branch. So, after being treated abominably by your XXXX XXXX, he took it one step further by intruding himself into my credit card account WHICH HAD NOTHING TO DO WITH THE TRANSACTION THAT GOT HIM SO MAD AT ME. My credit card account is not controlled at that branch and in no way under the authority of XXXX XXXX and his violation of that account is the most egregious misconduct I have ever encountered at a financial institution. My credit is not his to sabotage. 
I was in finance for many year and can only compare what he did to canceling a clients life insurance policy because I didnt agree with how that client invested their IRA account. 
I was referred to a representative at the Chase banking fraud dept. who further advised me that the note on my account said it was closed due to a lost or stolen credit card which is a blatant lie. So XXXX XXXX either filed a false report on my behalf OR committed identify theft by claiming to be me when canceling the account. 
I am so outraged by this sequence of events that I can not adequately begin to determine what I need to do to keep my money safe. Obviously I have to clear out my Chase accounts and move to another bank, at great inconvenience to myself and my staff. But then I realized that doesnt solve the problem of XXXX XXXX XXXX He has violated the trust that has been placed in him by me, my employees as well as every other customer at every branch he manages. I am not keeping my money at the mercy of his criminal activities. He is a bully and a horrible representative for Chase. 
I once again have to take time out of my busy day to try to fix what he did. I will go as far over XXXX XXXX head as is necessary. And then I expect a formal apology from Chase and whatever punishment, including termination, that XXXX XXXX deserves.

Company response to consumer: Closed with explanation