Consumer complaint received 2017-05-11
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I have been a customer at Chase bank since  2011 whe n I first to    America    from  XXXX . I have a mortgage, personal account and my business account with you. On Saturday   XX/XX/XXXX  I  went into my branch at  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX ,  XXXX  to report I lost all my idea and I needed a replacement card. I also live in the building in a condo unit  XXXX . I go in the bank from time to time. When I asked for a card they asked me for ID. I still had my passport and my  Chase  chequebook with that branch. I was told I would have to wait until they mailed/couriered this information to me. I was baffled and asked them to show the policy that states I have to show the exact same ID ( despite the fact that they no it was me, despite the fact I sh ow ed m y passport and my chequebook with that same branch. I was then told their policy is they cant show me the policy. I told them I dont believe that could possibly a policy that states they cant show customers their policy. I was baffled and asked why in an era transparency I can not be shown the policy. The written policy would satisfy that I was not being arbitrarily discriminated against. I was told they cant show me the policy because Chases policy states they can not show me the policy. I told them I dont believe them and I took my {$200.00}. Despite all that I receive d  XXXX  cour ier packages with my new replacement bank cards. When I called to activate them I was switched over to customer service and told I was no longer a Chase customer. I then spent the las t 90 minutes on the phone trying to get resolution. I was eventually transferred to the executive  offices. I feel extremely discriminated against. I am a  XXXX  man who is a responsible businessman, a father, a  XXXX , an  XXXX    XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   was being closed coincidentally after I dared asked the branch to see their policy. I did not raise my voice. I did not make a scene and in fact I left quietly after they gave me {$200.00} and assured me my new card would be delivered by Wednesday. Now I have no bank account. No way to pay my bills, send money to my sons in  XXXX  and conduct my business. I think this was racially motivated because I felt that and I was also given no explanation why my life is being turned upside. Today I filed a discrimination file with your executive offices. My case number is  XXXX . I was also given this number to check the status of my case. In this day and age where we paying customers can be dragged an beaten of a plane I would assume  Chase  would do better to let the discriminatory actions of a branch supervisor  mar my relationship with Chase . I expect resolution with my accounts being re-opened or a full explanation as to why.     There is not reason why this has to be escalated. I will happily transfer my account to another branch as I have no problem with Chase. As I sit here with non-active bank accounts and no money I need answers and swiftly. There is no reason this has to escalate. Please contact me asap. All you have to do is call the branch and ask them to fully explain why they chose to review my accounts and close them the day after I asked to see their policy.

Company response to consumer: Closed with explanation