Consumer complaint received 2020-02-10
Company: Mr. Cooper Group Inc.
State: IL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
As of XX/XX/2004 I have received one letter and is intent to be a threat against me and my home, I am very shocked that I have received this letter as mr Cooper is aware of my situation and I abec barely spoken to representative on the loss mitigation department of mr coopers offices. I told them that it is my priority to keep my home and that I do intend to pay off my behind payments but I need a bit more time this has been an issue for the past 6 months or more. Mr Cooper is also aware that I was a victim of fraud as my checking account got hacked and some of the remaining amount has not yet been credited upon the investigation is not over yet and the bank is bank has help me out by giving me provisional credit so that I can get the funds that they had already issued me for the past 3 or 4 payments I have made already and that those months payment were done as I had received the provisional credit although I am concern that Im still 4 payment behind and I intend to get caught in a period of time. Hope tax season helps me a little to pay the difference or try to speed things up With the XXXX XXXX account used to make the payment and hustle things a bit faster it is out of my hands at this time and well you as a bank know that there is guidelines procedures that need to be processed and that this takes time. 

I dont want any legal issues or problems as I do intend and it is my priority to keep my home it was never my intuyo fall behind on this payments but Im a victim of fraud and now experiencing this tough situation that I hope soon it ends and we can all work together and hope it ends soon as I do intend to get caught as soon as possible have all this miss understanding fix and solved but I need more time. 
I am sick and tired of this fraudulent thing and sick of this situation! 
It also makes me XXXX  and very disappointing that mr Cooper wants to forecly home when I been asking them for help or alrleat for not time until this process is finished for all. Please be patience I ask my lender and my note holder the owner to be patience things will be better if we do things right. I understand that fees are always assessed to the account but I would like Mr. cooper to stop that as they are aware of my situation unfortunately Im Going to a bad moment and hope to resolve this issues ASAP. 
It frustrates me and disappoints me that you are working with a company name XXXX XXXX XXXX XXXX XXXX and I Received this letter as a threat rather than them giving me an opportunity to walk this thru till the end and become current in a short period of time as is almost ending I ask to be pagando hang in there. 

It is my priority to keep my home stop threatening me and work things out with me instead i believe that you have seen my effort as I have not stop stop making payment as I tried to get caught theres is always 2 payments behind. I want to keep the same modification currently on right now. Is just time that I need to get the funds from XXXX XXXX   and for this mess and fraud to end as soon as possible. I worked very hard to get to where Im at right now but unfortunately I am a victim of frauds and because of this issue I ask me cooper to cooaperate with me and be patience.

Company response to consumer: Closed with explanation