Consumer complaint received 2023-09-27
Company: Mr. Cooper Group Inc.
State: FL
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process
Sub-issue: Escrow, taxes, or insurance

Complaint:
My familys generational inheritance is being taken stripped away through a systemic tactic by Nationstar/Servicers deliberate filing of a baseless foreclosure action founded upon a made-up Mortgage Default. 
Our family home has equity and is situated in a prime location in XXXXFlorida . 

The mortgage subject to this home is a Government backed FHA Reverse Mortgage. 

On XX/XX/XXXX, Nationstar/Servicer Filed a fake Foreclosure upon the Home Equity Conversion Mortgage - reverse mortgage. 


NATIONSTAR/SERVICER CONTINUES TO ENGAGE IN DECEPTION. 

Nationstar/Servicer has engaged in deception. Nationstar/Servicer made `` false promises '' to provide an accounting statement, induced reliance upon its false promises, while simultaneously filing and continuing a baseless and fake foreclosure action. 

Nationstar/Servicer has been repeatedly requested to provide an accounting of account statements payment history and account credits, and events that precipitated the default. 

Nationstar/Servicer continues to refuse to provide any statement of accounting or proof that prior payments have been properly credited. 

Before and after the made up default Nationstar/Servicer arbitrarily refused to accept tax and insurance payments or otherwise communicate regarding my request for a statement of accounting and or explanation of the default. 


NO NOTICE OR DEFAULT OR FORECLOSURE DUE PROCESS Despite repeated requests, Nationstar/Servicer refuses to provide the mandatory Notice Provisions, Notice of Intent to foreclose or any of the pre-closure / default remedies contained in the Reverse Mortgage Contract. 

The Cares Act, the National Housing Act Covid Protections, and RESPA regulations all contain mandatory Notice, Default and or Foreclosure due process provisions. Nationstar refused to adhere to any of these regulatory requirements nor will it provide a statement of accounting indicating whether these requested protections were applied to the account. 



RUNNING UP LEGAL EXPENSES AND UNNECESSARY LITIGATION COSTS TO ABSORB THE EQUITY IN THE HOME At the Mandatory Mediation Conference Nationstar/Servicer was repeatedly requested to provide an accounting of the transactional event ( s ) that precipitated the " default. Nationstar/Servicer refused to provide such an accounting. Its attorney repeatedly stated that I should get that information from my attorney or that your attorney will have to provide that information. 

On XX/XX/XXXX, Nationstar/Servicer claimed {$240000.00} was owed on the mortgage account. During the Mediation Conference on XX/XX/XXXX, Nationstar/Servicer claimed {$390000.00} was owed. Within 13 months, the amount claimed as owed has increased by {$150000.00}. Nationstar/Servicer refuses to provide a breakdown or accounting statement of the charges. 

Nationstar/Servicer stated that the only unreimbursed advancements it has incurred was {$1000.00} for the XXXX Tax Payment ( that came due after the default and foreclosure filing ) {$6000.00} for the XX/XX/XXXX Insurance payment and {$2200.00} for the XX/XX/XXXX insurance payment. Each of these costs occurred AFTER the made-up default and fake foreclosure filing. 

There is a {$78.00} fee for each day Mortgagee does not settle or turn over the property to Nationstar/Servicer INADEQUATE INTERNAL CONTROLS It appears this Mortgage is a bundled mortgage and Nationstar/Servicer does not have the account history to provide or it is refusing to provide statement of account / transaction history. 

Nationstar/Servicer appears to have no records of the Reverse Mortgage account history. 

Nationstar/Servicer appears to not have a Quality Assurance Program. 

Nationstar/Servicer appears to not have an Internal or External Audit Program Nationstar/Servicer appears to not have a Record Retention Program Nationstar/Servicer appears to not have a Systems and Records Accountability Process Nationstar/Servicer appears to not have No Internal Controls Nationstar/Servicer appears to not have 1st, 2nd or third Line of Defense Mechanisms to ensure its Notice, Default and Foreclosure processes are correct. 

It appears this Mortgage is a bundled mortgage and Nationstar/Servicer does not have the account history to provide or it is refusing to provide the history. 



PREDATORY BULLYING AND SEE YOU IN COURT THREATS OF FORECLOSURE Nationstar/Servicer obtains Federal money and services Federally backed mortgage loans. It is exerting its mighty power by engaging in predatory bullying in its refusal to provide a statement or accounting for a Federally backed loan and has precipitated a made-up default and has harassingly informed that Nationstar/Servicer will not be providing a statement accounting that my attorney needs to get those documents. Nationstar/Servicer remarks display a see you in court attitude. 



PREDATORY PRACTICES AND MADE-UP DEFAULT SCHEME Our family is marginalized. We are people of XXXX, of Haitian descent-and without the financial stability or monetary means to pay an attorney. Nationstar/Servicer has provided my family with no options or choices in this matter and is systemically forcing my family to consent to foreclosure judgement or go to trial ( and lose ) our home. 

My family is being robbed of its generational wealth through a systemic, tactical, and deliberate filing of a baseless foreclosure action founded upon a made-up Mortgage Default scheme. 

Please investigate this fake foreclosure and provide a Statement of mortgage loan accounting for the past 3 years, An explanation of the Covid-19 / Cares Act Reverse Mortgage forbearance loss mitigation services, Statement accounting during the Covid-19 / Cares Act servicing period, The balance of the escrow account on the loan default date An Escrow accounting depicting the events and transactions that precipitated the default, All amounts Nationstar/Servicer has advanced to the Reverse Mortgage along with the Dates and purpose of advancement, All Notices and Default Notices provided

Company response to consumer: Closed with explanation