Consumer complaint received 2019-06-15
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have 4 credit cards with Chase Bank. My first card was acquired in XXXX. I am a longtime customer and have always paid my credit card debt in a timely manner. Today - XX/XX/XXXX - I received a letter stating that " After careful consideration, we ( Chase ) closed your credit card accounts on XX/XX/XXXX, because our affiliate is ending their banking relationship with you. There was zero explanation as to why they were closing my accounts, merely the vague phrase " after careful consideration ''. What does that mean? I attempted to contact Chase via phone in order to get a fuller explanation for this sudden and seemingly arbitrary decision, however their agents are apparently not given any information they can share with me. I was informed that I could contact an " executive office representative '' via fax, or with a written email to a physical address. I have drafted and will be sending my letter tomorrow - a Saturday - so it won't arrive at this office until some time next week. 

I am very frustrated that given a decision of this magnitude, the bank is not legally obliged to explain the reasoning behind their action in detail. Moreover, I am angry that the decision was made to close my accounts a WEEK before the letter notifying me of this decision reached my home. There was no indication prior to this decision that there is anything amiss with any of my accounts. My FICO score is very good - I believe it was just raised to XXXX. I can only surmise that one of the following things happened : I was an identity theft victim stemming from the XXXX breach of XXXX. I had to put a freeze on my credit and that freeze is still in place. Maybe something to do with my credit freeze tripped an automated scan of my accounts? 
On that note - it's not clear who made the evaluation of my accounts that resulted in this decision. I received a response to a query I made via the Chase Online website 's secure email system, and the response had such poor grammar that I don't know the decision was legitimately made by any humans at all. 
Three of the four cards have debts on them that I have been paying off in a timely fashion. I have not been late on any payments. So where is the problem? 
I also recently informed Chase that I was rejecting their new arbitration terms that they have imposed on their credit card accounts. It is my understanding that accounts would NOT be closed if we sent them rejection letters. The president of the company stated this explicitly. I find it very suspicious that my rejection letters were drafted and sent to Chase on XX/XX/XXXX, and the notice that my accounts were closed was drafted on XX/XX/XXXX. If they closed my accounts based on my rejection of their new arbitration terms, is that not an illegal action? What are my rights as credit card user? 

I am attaching both a scan of the letter that Chase sent me, and my initial reply which I am sending to their XXXX Ohio office.

Company response to consumer: Closed with explanation