Consumer complaint received 2017-08-01
Company: HUNTINGTON NATIONAL BANK, THE
State: SC
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
We sold a property, closed on XX/XX/XXXX which had 2 loans with Huntington Bank and submitted payments per payoff instructions from Huntington Bank via the title Company that handled closing. Title company had intended and billed us to wire both payoffs on XX/XX/XXXX. Title company informed me that the payoff amount may have been incorrect by Huntington and we may get a small bill. At the end of XX/XX/XXXX I received a bill from Huntington for {$580.00} accrued interest for two months - XX/XX/XXXX andXX/XX/XXXX. Called Huntington and they admitted they put the payoff amount ( {$67000.00} ) in a holding account since it did n't meet the payoff ( due to 3 days mailing time interest ) and continued to charge me interest on the full loan amount. After some discussion they agreed that it was their mistake, balance was {$0.00}, they would waive the additional 3 days interest so no worries. About 2 weeks later received a call about paying off the {$30.00} remaining interest that was added. At this point I was under the understanding that the title company had wire transferred in both payoffs the same day and since there was no issue with the conventional loan could not understand why an issue with the HELOC. Bank supervisor ( XXXX XXXX ) informed me that the title company wired in the conventional payoff, but sent check for the HELOC. This was the same supervisor who on the previous contact had agreed to wipe out any remaining balance due to the hassle. I requested a written payoff before paying anything additional and was sent a payoff letter on XX/XX/XXXX with a payoff amount good until XX/XX/XXXX ( two months previous ) with a payment due date of XX/XX/XXXX ( 3 weeks previous ) and boilerplate comments stating that the payoff amount may not include additional charges  such as late fees or adjustments. I called back and refused to pay based on this verbiage as well as the fact that they had already told me once that they would write off the balance. I emailed the title company for their take on the situation and they informed me that although Huntington told them to mail the payment instead of wire transferring the funds in that they would make the payment of {$30.00} to clear it up since they did n't bill me originally for it. On XX/XX/XXXX this payment was credited by Huntington, but on XX/XX/XXXX they issued me a bill in the amount of {$530.00} for the previous interest charges that were supposed to have been removed. I again spoke with Huntington on XX/XX/XXXX the date I received the bill to someone named XXXX who assured me that the balance was {$0.00} and nothing was due. I asked for written confirmation showing a XXXX  balance and was told it could take up to 30 - 45 days for the payoff letter to be processed. Today is XX/XX/XXXX and I again received a billing statement dated XX/XX/XXXX in the amount of {$530.00}. I have had absolutely enough of this nonsense with Huntington Bank which I had done hundreds of thousands of dollars of business over the years lying to me about a simple loan payoff that they screwed up and now refuse to correct.

Company response to consumer: Closed with explanation