Consumer complaint received 2021-02-09
Company: Collection Bureau of the Hudson Valley, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
In XX/XX/XXXX I returned internet equipment to XXXX in person XXXX XXXX, Texas ) due to moving across the state and no longer needing their internet services. At that time, I had not utilized the entire month of services and was informed that the monthly payment would be pro-rated to the amount that was actually used ( as this is something XXXX had done a month or two prior with my account when I had moved then XXXX. Later on, I received a bill with the entire monthly amount, so I contacted XXXX directly ( via telephone ) to ask about the pro-rated amount. Each time I called to ask about this, I was told on multiple occasions by several different XXXX representatives that someone from billing would contact me directly to assist with this. Each call was stated to be recorded for quality and training purposes ( so this information should be on file with recorded calls ). No one ever called me back to discuss the prorated amount, and I had made several calls myself to XXXX to address this in between XX/XX/XXXX and XXXX XXXX with no luck. Months later I received a notification that the XXXX account was now considered " in collections '' and was turned over to a collections agency. I disputed the claim through XXXX, and after communicating with the dispute center, I " won '' the dispute and it was removed from my credit report. Fast forward to XX/XX/XXXX where I have received another derogatory mark on my credit report involving XXXX once again ( same issue ), but was opened up with a different collection agency. I contacted the new collections agency and was told that XXXX will probably continue to harass me until I paid the full amount. Once again I explained the situation and was told it would be noted on the collections agency account. I filed another dispute with XXXX  to continue disputing the derogatory mark in XX/XX/XXXX, and am continuing to deal with this situation. I do not agree with this derogatory mark or the way XXXX  is handling the situation due to my attempts to contact and pay the prorated amount on multiple occasions before it went into collections, not being informed that the account would be turned over to collections, the fact that I " won '' the first dispute against the same account/company/issue in XXXX, being told directly by a collections agent that this company ( XXXX ) is known for continuing to harass customers until they are paid and will continue to probably file derogatory marks against my credit with different collections agencies until I'm " pretty much tired of dealing with them and pay, '' and the fact that XXXX doesn't even have my name spelled correctly on the account. I don't think it is fair to allow XXXX to continue to open this case up over and over by utilizing different collections agencies for the same issue that has already been disputed and " resolved '', and continue to harass previous customers.

Company response to consumer: Closed with non-monetary relief