Consumer complaint received 2020-04-26
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I had reached out to you years ago about Wells Fargo. I will attach what measures you took. The Comptroller of Currency was able to get me in touch with the Executive Office. Due to Covid they are having trouble with their tech set up. The same reason I went bankrupt. What happened in CA, has occurred in Florida & NY & I was never able to upload proof. The company allowed a false loan for my car to be taken out by Wells Fargo Dealers Service, forging my signature, I will provide proof of that. While working with whom I thought was another exe office I was under investigation myself, however an employee at Wells Fargo lied to the officer which gave them probable cause & that wasted 9 months of their time & caused my XXXX to get worse. I had over 16 Collateral Accounts with them @ {$5000.00} a card. I always contacted them about fraud but it appears they had one fax. A letter states that because I continued to pay it was not fraud. I then received a letter stating they could not find my information to report my good credit to the credit reporting agencies. My address continued to change so I would not get my mail. I've lived in the same location & updated my address at each Wells Fargo. Wells Fargo Dealers Service was a scam, I bought the car outright with cash, they " hack '' delete information, I have the paper trail. I was lied to when they told me no other accounts Checking/Savings were opened but many were. The man working with the " Phone Bank '' did his job, they sent me letters stating that I must have given my pin or shared it with someone. If that was the case an authorized user would be on the contract. They were using unprotected XXXX XXXX computers. I had to paid rush fee s, see advanced fees & one man laughed about a Police report I in fact did file I did not tell him. Their were electronic withdrawals, and I always went in person to withdrawal. While under investigation I went through the transactions with a fine comb. I am XXXX & can't pay for care. I also got thrown in XXXX  multiple times for this. I had multiple investments with Wells Fargo, and they never mention them, just gone. I even stopped authorization for wire transfers to Wells Fargo from my brokerage account but found that it continued. Im not omnipresent. Nor am I the only one. I wanted to settle. I was again told someone had my case, pass the XXXX XXXX & I can not allow that again, so I was given the Actual Executive handling my case but benefit of the doubt he is having trouble setting up his at home system. I can not reach him. The man lower then him agreed that this should be resolved until the new man on my case told me he was just intake. That man could have resolved this. He stated a XXXX XXXX a new team was created to handle this at Wells Fargo. Just like XXXX had I not called & called I never would have known. They state I never contact them. Not true I have the actual paper trail they can not delete. They stated to contact the usps, oh I did but they continued to send mail to an address I never gave them. Id give it to the Police investigating it here, because an impersonator has profited dearly from their loop holes. I have only become more XXXX, to the point of nearly losing my life, Id like to ensure you are aware & this does get resolved. I trusted them. I used their kiosks & they had no security measures especially cyber. I contacted them many times about a {$20000.00} cashiers check that was never used for the appropriate party with the wrong company on it. Others were allowed access. I was never notified of a loan, never saw a contract but my name was forged as seen on another document. I am trying to be kind, when they just XXXX me of my life. I did sign up for a class action but thanks to their employees changing my address it never got to me & you will see how they combined a NY address with my current. This is evil.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation