Consumer complaint received 2023-03-09
Company: ProCollect, Inc.
State: DC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On Tuesday, XX/XX/XXXX, I saw that the XXXX XXXX  XXXX ( the XXXX  ) located in XXXX, GA sent an account to collections in my name worth {$370.00}. The last time I lived at the XXXX  was XXXX XXXX. I moved out in XX/XX/XXXX XXXX because I was moving to XXXX, XXXX. Since then, I have received no email, phone call, or physical mailing from the XXXX  communicating that I owed them anything. 

Prior to moving out of the XXXX, I took many steps with the leasing office to ensure the person replacing my lease completed the necessary steps with the XXXX  so that I would no longer be responsible for the unit. I began this process early in the Fall XXXX  semester. In fact, on XXXX XXXX, XXXX the XXXX  emailed me to inform me that someone had expressed interest in releasing me from my apartment and asked me to complete the required release form. I informed the XXXX  on XX/XX/XXXXXXXX that I had already completed the form weeks prior to them contacting me. 

Upon realizing the error on XX/XX/XXXXXXXX, I called the XXXX  to inquire why an amount was sent to collections in my name. The person who answered the phone informed me that he would follow up soon. He called me back later that day saying that since the XXXX  was now under different ownership or management, that they no longer had access to any of my information from XXXX. The next morning, I received an email informing me that the previous owners of the XXXX  were the XXXX XXXX and provided their general office phone number. 

On Wednesday, XX/XX/XXXXXXXX, I called the phone number that was provided multiple times, as their automated system provided no clear way to reach someone who could discuss this issue with me. Each dial path ended in a voicemail or asked for an extension. I found their general email address for interested parties ( XXXX ) and sent a message to them. Around XXXX on XX/XX/XXXX, an individual from the XXXX XXXX XXXX presumably ) said that she forwarded my message along to the " Portfolio Managers that oversaw the The XXXX  at XXXX XXXX a headquarters perspective. '' Ultimately, I believe this was an error on their part. I know for a fact that before I left XXXX, GA to move up to XXXX, I worked with the XXXX  to ensure I covered every required step so that I would not be financially responsible for anything at or regarding the XXXX after moving out in XX/XX/XXXXXXXX. Upon moving into my unit in XX/XX/XXXXXXXX, I paid my rent in full for the entire semester ( I have the banking statements proving such ), so I know this could not be related to rent. In the four years since then, I have not received any communication from the XXXX  at all until this week when I called them to figure out why something was sent to collections in my name. 

As of XX/XX/XXXX at XXXX XXXX XXXX, I have not received any further communication from the XXXX XXXX or the XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation