Consumer complaint received 2022-07-20
Company: PLAZA HOME MORTGAGE, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I really need help from the CFPB because Plaza and XXXX have been unresponsive in fixing what is an obvious error and mishandling of my mortgage account. I have been going in circles since my loan transfer. My XXXX XXXX loan was in forbearance in XXXX due to a COVID hardship under loan XXXX. I was approved for a permanent loan modification after making my XXXX, XXXX, and XX/XX/XXXX trial payments on time. I finalized this modification back on XX/XX/XXXX effective XX/XX/XXXX in which the executed modification has already been recorded with my county. My first payment due XX/XX/XXXX under the modification was paid to Plaza on XX/XX/XXXX before the transfer. My loan was transferred to XXXX under loan XXXX effective XX/XX/XXXX. Every week since I transferred I am told we you need another week and not to worry. XXXX, XXXX, and XX/XX/XXXX payments were paid to XXXX on XXXX and XX/XX/XXXX. Infact, sometime in XXXX, underwriting had put a three month extension on my account to give them more time to get the account updated and assured me nothing bad would happen to my credit. This obviously was not the truth because I started getting notice of default letters from Plaza ( XXXX XXXX ) in XXXX in the mail. I have since received a total of 3. 

You have reported that I am late to all three credit bureaus with a balance past due ( ranging from 120 days-180 days - you can not even get that consistent ) a balance that is included in my loan modification. My XXXX   score took a near 100 point drop. This is my only derogatory thing on my credit file and it is a lie. XXXX XXXX has already taken an adverse action and slashed my limit. If all my creditors balance chases me this could result in thousands of dollars in over limit charges and puts me at risk of having insurance premiums increased over something that is not even true. I should not have to tell a mortgage company that a modification of the forbearance amount brings a loan CURRENT. That was the whole point of having it as an option after exiting forbearance. It is because of your deficiencies that you have been unable to straighten your financials that have in turn hurt my financial security. My account was current and in good standing prior to the transfer. When it transfered XX/XX/XXXX everything went downhill. 

I am requesting Plaza take responsibility for what they started and work with XXXX in fixing my account. A complaint against XXXX has already been filed with regulatory agencies, as well as the investor XXXX XXXX. I have also tried disputing with the three credit bureaus but so far they have not taken any action that helps me. I did nothing wrong to deserve what is happening to me and my family. I cooperated every step of the way and on time. Why am I left suffering for what I consider a botched transfer where two big entities have inflicted so much pain and suffering on me, the little person? 

Additionally, I have never had access to my online account and after I filed my first complaint against XXXX, they made it so no reps had access to my account, only an assigned escalation agent by the name of XXXX. When I talked to him on XX/XX/XXXX, he confirmed that XXXX confirmed all payments were made and said they need more time. He is telling me to be patient, but no one will fix the inaccurate credit reporting. I have tried calling and emailing everyone. I now have the investor XXXX XXXX involved. This is a case of a loan transfer gone wrong and departments within each other not communicating. Their error ( and inaction ) is going to drive me to bankruptcy. I am an accountant in the government contracting industry and this error also affects me from being able to get better opportunities. They are hurting my livelihood and all I want is for one person to care enough and actually investigate- to fix the issue and rescind the inaccurate credit reporting but no one will help me. 

I have been trying to resolve this since XX/XX/XXXX. It is now almost XXXX. It has taken so long that I actually applied for HAF and they sent a check for almost XXXX and pledged my mortgage payment for 16 months forward. However, I have little faith anything will ever be applied to my account because Plaza could not even apply my payments correctly or process a loan mod. I have lost all faith here. 

Plaza/XXXX  are violation of the FCRA, as well as provisions of the cares act regarding forbearance amounts on certain loans. Again my forbearance was included in my loan mod ( refinance ) with no lapse or late payments. If my account were to have been updated timely before /after the transfer, I would not be having these issues. Can someone PLEASE help me?

Company response to consumer: Closed with explanation