Consumer complaint received 2019-02-25
Company: CITIBANK, N.A.
State: VA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
In XXXX-XX/XX/XXXX, I purchased new kitchen cabinets, new counter tops and installation services through Home Depot - approximately {$65000.00} in goods and services, {$30000.00} of which was placed on a Home Depot Credit Card. Besides the facts that ( 1 ) we now are six and a half months into what should have been a six-week installation and ( 2 ) Home Depot 's partner contractors destroyed the cabinet doors when installing hardware and have been slow to get my replacement doors to me ( they reportedly were ordered and shipped to the local XXXX, VA store ), the company 's management from local to regional and up through the corporate level has been dragging their feet in issuing refunds due to me. The itemized list of refunds amounts to approximately {$5000.00} and this does not include the compensation I have been requesting for delays, failure of project manager to perform his job, loss of time at work, emotional distress, etc. 

The itemized list of monies due back to me include : {$1000.00} promised beginning on multiple dates between XX/XX/XXXX and XX/XX/XXXX by several Home Depot employees ( XXXX, XXXX and XXXX ) for me to use cabinets that had been misordered by XXXX and XXXX ; {$840.00} promised beginning on multiple dates between XX/XX/XXXX and XX/XX/XXXX by several Home Depot employees ( XXXX and XXXX ) for the labor to modify the misordered cabinets for use according to kitchen design ; unknown amount to be refunded for difference in price of cabinet ordered ( with a drawer ) and cabinet that should have been ordered ( no drawer ) and which required customized modifications ; {$1500.00} refund of prepaid monies for partner contractor to install backsplash ( partner contractor did not install backsplash - another vendor did at an additional expense to me ) ; unidentified amount in refund of prepaid monies for partner contractor to install hardware ( they did not complete work after being called out for destroying 42 cabinet doors ) ; {$560.00} for materials that went missing from house and could not be accounted for by partner contractor ( Regional leader XXXX XXXX told me Home Depot would refund this money to me on XX/XX/XXXX ) ; {$750.00} for unused customized and nonrefundable mouldings due to poor communication between design team and installers ( Regional leader XXXX XXXX told me Home Depot would refund this money to me on XX/XX/XXXX ) ; and the compensation I have been requesting for delays, failure of project manager to perform his job, loss of time at work, emotional distress, etc. 

Members of the Kitchen design team ( XXXX, XXXX and XXXX ), XXXX XXXX of the XXXX store, XXXX XXXX of the XXXX Virginia region, members of the partner contractor, HD customer care, HD 's general counsel, HD 's EVP of home installations and HD 's CEO all have been made aware of these issues and requests. None have been properly responsive or accountable. They either ignore my communications and requests, tell me someone else will contact me but no one does or simply run me around in circles.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation