Consumer complaint received 2022-08-11
Company: WELLS FARGO & COMPANY
State: MI
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
XX/XX/XXXX A VERY AGRESSIVE SALES MAN BANGED ON MY DOOR, AFTER MISSING AN APPOINTMENT DAYS PRIOR ... FOR A GUTTER QUOTE. MY WIFE OWNS THE HOME PRIOR TO OUR MARRIAGE AND I AM NOT DEEDED THE HOME. XXXX XXXX GAVE A QUOTE FOR A JOB AND I SIGNED FOR IT TO BE DONE. XXXX WAS THE INSTALL DATE AND THAT DATE WAS MISSED DUE TO RAIN. ON XX/XX/XXXX INSTALLERS SHOWED UP, UNABLE TO DO THE JOB BECAUSE THERE IS A STAIRCASE THAT NEEDS TO BE REMOVED FROM HER HOME PRIOR TO THE JOB, AND XXXX WAS TOLD THIS AND DISREGARDED THE INFO. THE INSTALLERS TOLD MY WIFE AND I THEY CAN NOT COMPLETE THE JOB THIS WAY, THE GUARDS WONT GO ON THE GUTTERS. THE SNAKE IN THE OFFICE OFFERED A {$500.00} DISCOUNT FOR A JOB THAT COULD NOT BE DONE, SO MY WIFE CANCELLED A CONTRACT THAT WAS SIGNED WITH XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX. BECAUSE I DO NOT OWN AND AM NOT ON HER HOME, OR DEED, AND BECAUSE THIS COMPANY MIS QUOTED AND COULD NOT DO THE JOB. THIS DEAL WAS WRONG FROM SECOND ONE. THE SALES REP DIDN'T EVEN MEASURE THE HOME. THERE'S NOT ONE MEASUREMENT OR MENTION OF A STAIRCASE ON THE QUOTE.. 

THIS COMPANY LEAF FILTER TRICKED ME INTO A JOB WITHOUT ASKING IF I WAS THE HOMEOWNER. XXXX XXXX JUST ASSUMED I WAS. THE LEAF FILTER COMPANY COULD NOT DO THE JOB BECAUSE THEY FAILED TO MEASURE AND DISCUSS A STAIRCASE THAT NEEDED TO BE REMOVED, SO WE SENT THEM AWAY. THE STAFF WAS RUDE, WOULD NOT RESPOND, THEIR MANAGER MADE INSULTS TO BOTH ME AND MY WIFE, HIS NUMBER IS XXXX. THEN THIS MANAGER TRIED TO THREATEN ME UNDER THE 3 DAY RIGHT TO CANCEL ; SAYING THAT I WAS PAST THAT TIME AND LEAF FILTER WOULD JUST SUE ME FOR THE MONEY. MY WIFE REMINDED HIM I HAD NO LEGIT ABILITY TO SIGN A CONTRACT FOR WORK ON HER HOME, AND NOT TO THREATEN ME ; AND THAT WE WOULD SEEK RECOURSE IF NECESSARY. 

I ASKED FOR A WRITTEN CANCELLATION, WHICH TO DATE HAS NOT BEEN RECEIVED. I TEXTED XXXX XXXX AND HAVE NOT RECEIVED RESPONSES. THIS COMPANY HAS MY EMAIL SO WHY ARE THEY SO RUDE AND SALTY ABOUT GIVING ME A LETTER SHOWING THE JOB IS CANCELLED? SO BITTER, THEY ARE. 

I ASKED THE FINANCING BE CANCELLED AS WELL AND THEY HAVE REFUSED AND FAILED TO DO SO. THIS IS A DIRECT VIOLATION OF MY CREDIT ABILITIES. THIS COMPANY HAS ISSUED {$4800.00} PENDING CHARGE ON THIS HOME PROJECTS CARD BY XXXX XXXX XXXX XXXX., AND THEY REFUSE TO REMOVE IT. 

I CALL WELLS FARGO THE BANK ON THE CARD EVERY SINGLE WEEK AND THEY TELL ME THAT THEY WILL NOT CANCEL THIS CHARGE, THAT XXXX XXXX HAS TO DO IT. AS IT'S A " PENDING ORDER ''. 

XXXX XXXX HAS DOZENS OF COMPLAINTS OF THE SAME NATURE ON THEIR XXXX PROFILE AND W/THE XXXX. 

ITS APPARENT THAT THEY DO NOT CARE ABOUT CONSUMER PROTECTION, CONSUMER FINANCIAL PROTECTION, OR THE FACT THAT THEY ARE AGRESSIVE, MISOGYNISTIC, SNAKES, WHO WILL HAVE A CONTRACT SIGNED AT ALL COSTS... BUT THEN THEY RUIN PEOPLE INTENTIONALLY WHEN WE CANCEL UNDER LEGAL AND NORMAL CIRCUMSTANCES. 

I WANT THIS CREDIT CANCELLED, I WANT A WRITTEN APOLOGY AND A CANCELLATION LIKE I HAVE ASKED FOR, FOR 4 MONTHS NOW. 

TO DATE OF THIS CFPB COMPLAINT THIS CHARGE REMAINS PENDING BECAUSE XXXX XXXX  ABSOLUTELY REFUSES TO CLOSE THE ACCOUNT AND RETRACT THE PENDING CAHRGE. 

I HAVE NO CANCELLATION DOCUMENTS TO UPLOAD AS THEY REFUSE TO PROVIDE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief