Consumer complaint received 2020-05-14
Company: CITIBANK, N.A.
State: MD
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
This complaint is with Citi Bank. The address on the account is my parent 's address ( XXXX XXXX XXXX XXXX XXXX, PA ). I live in XXXX XXXX, MD. On XX/XX/XXXX, I opened a Citi Accelerated Savings account on line and deposited {$88000.00} from my XXXX XXXX account. I decided to open the account with Citi because the interest rate was higher than XXXX. On XX/XX/XXXX there was a returned check on {$88000.00} due to a micro deposit concern. Citi also charged me a {$12.00} fee for the returned check. On XX/XX/XXXX Citi refunded me the {$12.00} for the returned check fee. On XX/XX/XXXX, I deposited {$110000.00} so I can open the account. On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I added more funds to my account. In mid XXXX I could no longer access my account on Citi 's website. I spoke to a representative from Citi and they told me my account is under review and under investigation from the Fraud Department, and my account is in the close out process. I asked why and Citi told me I would know from reading the letter. Citi even called XXXX XXXX with me on the phone to verify that the money was mine. 
XXXX XXXX told Citi that it was my money. Additionally, Citi froze my funds so I could not get my money out of my account. Citi told me I would get a letter with the details. It has been 4 months and I never received such a letter. I called Citi repeatedly since XX/XX/XXXX and they tell me to wait for the letter. Again it has been over 4 months. Everytime I ask Citi they tell me to wait for the letter. They give me the same information every time and I get no where. They are brushing me off. I have a lot of stress due to not getting my money and how I am treated. In XXXX I lost out on a house closure because I could not get my money. All I want is my money and the amount as of XX/XX/XXXX is {$120000.00}. On XX/XX/XXXX my money was no longer in my account. {$120000.00} was withdrawed by Citi and I have not received a check for the funds. I wonder what they did with my money for approximately one month. On XX/XX/XXXX I got a letter in the form of an email from Citi. In the letter it states that Citi rescinded the closure of my account and that my account is in a normal status and the funds have been credited back to my account. On XX/XX/XXXX I received a new debit card in the mail. I tried to activate my card and register on line as well. I was on the phone with Citi for an hour and 46 minutes. They told me the letter is wrong, it was sent out in error and I would get a check by mail. I wanted to speak to someone about this and they rep. said the department, which is the returned check department, would not speak to me. The representative said I am relaying a message to you and that is I will get a check in the mail and my account will never be opened. They told me about getting a letter for 4 months and I am asking you for help because I have never received the letter Citi is talking about with a check. I am being treated unfairly. I never got an apology from Citi. All I want is my {$120000.00} that is due me from my savings account that Citi closed. I have worked for XXXX for over 35 years in an XXXX  capacity and this is my hard earned money I saved from my working for all of those years. Please help me. I trust that you will. I have enclosed the letter I was referring to and screen shots of my bank statement regarding these transactions. Thank you kindly for your assistance and your understanding.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation