Consumer complaint received 2018-09-16
Company: JPMORGAN CHASE & CO.
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
1/ I received a promotion card from XXXX XXXX at the beginning of XXXX as a member of the XXXX XXXX . it said that I will get XXXX bound miles plus {$100.00} statement credit after my first purchase once I spend {$3000.00} in the first 3 months from account opening. 

2/ At XX/XX/XXXX, I was suggested to apply XXXX XXXX card l when I was planning my next trip, and I did so sooner. 

3/ later I got a letter from Chase Bank . It said that my credit report was frozen, so I called XXXX to lift the security freeze temporarily for Chase bank. 

4/ afterward, as I have not received the card for a while, I called to Chase. A male customer representative, XXXX said that I need to call back after one week. The fact is my credit score is XXXX, and I always take care of my credit history. I checked my credit history and asked to talk with his superior. To my surprise, he answered that he had approved my card soon. 

5/ On XX/XX/2018, I realized that I did not use my promotion card when I was opening this card, so I called Chase and talked about it. A female representative said because I got the promotion from the mailman with a post office, so she can match the offer. She took a note under my account and told me her name is XXXX. She suggested me to call them again after I spend {$3000.00} to make sure. She said that she is from XXXX, Missouri when I asked her a confirmation case number. 

7/ On XX/XX/2018, I got an email from the Chase ; it said that I have been approved for the XXXX XXXX Card . However, the email said the offer is : XXXX miles after spending {$2000.00} in first months and {$100.00} statement credit, not XXXX miles. I called Chase again ; a male representative said that he could see the note from XXXX. He suggested again that once I spend {$3000.00}, call back to check to make sure XXXX miles. His name is XXXX XXXX. 
At the beginning of XX/XX/2018, I received the new card. 

8/ On XX/XX/2018, I got my first bill. I noted that it did not show {$100.00} statement credit, I called Chase why. A rude lady, XXXX refused to give the {$100.00} credit. I asked her to see XXXX note. She said no noted anymore. Because the interpreter did not translate my sentences completely, she concluded that I am a person who likes to take advantage from Chase. I asked to change to another interpreter. When the second interpreter was explaining the fact, XXXX did not listen patiently. She interrupted and insisted her hypothetical conclusion. We argued more than 1 hour, she agreed to give me {$100.00} credit and complained that I took her time too long.

9/ on XX/XX/2018, I got a letter from Chase , and It said that I do not qualify for a new offer requested. I am confused. What means the new offer? Where is the new offer come from? Until now, I finally understood that there is no misunderstanding. The truth is that they deliberately reversed the chronological order of facts. 

I have had Chase credit cards for more than 9 years ; the Chase XXXX card customer service is the worst that I never met. Customer service workers should be honest and trustworthy ; however, they do not face up to the facts and lie to me. Such is poor quality and bad attitudes not professional. They need integrity training, otherwise, their customer service is customer deceive because they negated the facts, reverse the chronological order, and treated the customer rudely. I have learned from my experience from XXXX to now.

Company response to consumer: Closed with non-monetary relief