Consumer complaint received 2021-02-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
On XX/XX/2021 I called into BOA and spoke to its representative by the name of XXXX due to the fact that when I received my credit card statement I noticed that BOA accessed me a late fee of {$25.00}. 

My monthly statement/bill is typically due on the XXXX of each month. I have mailed and made my payment in full into BOA on time. I have never made a payment to BOA late. XXXX XXXX payment was placed in US Postal Service in enough time to arrive at BOA to be process on time. 

When I spoke to BOA representative XXXX on XX/XX/XXXX and asked her to review my account history and she would see that I have never been late with making my payment to BOA and that I didn't understand why I was being charged the {$25.00} late fee. BOA pointed me to Pg. 3 of my 'Statement ' and informed me that my payment arrived on XX/XX/XXXX and it was due on XX/XX/XXXX. I stated to XXXX that since I have never been late with making my payment to BOA and that I have no control over the problem the Postal Service maybe having as it pertains to the delivery of the mail ... I asked her in light of my payment history if BOA would 'waive ' the {$25.00} late fee. 

XXXX placed me on hold and came back and told me that she could 'waive ' the {$25.00} late fee and placed me on hold again. When she returned to the phone she stated to me that she could not 'waive ' the late fee so my wife and I asked XXXX to transfer the call to a Supervisor. It took a while for Supervisor XXXX [ employee number XXXX ] to join the call. We shared with him my request that BOA waive the {$25.00} late fee due to the fact that I had never been late with any payment and XXXX originally stated that she would waive the {$25.00} late fee than changed to say she could not waive the fee. 

XXXX stated that the bill was due on the XXXX and the transaction date is the XXXX. He stated that the payment was a day late and the {$25.00} late fee is a legitimate charge and he would not waive the fee. 

I stated to XXXX that BOA is asking me to accept that BOA is acting in Good Faith when it states that the payment arrived on the XXXX [ a day late ] but BOA according to the statement did not post the payment until a day later on XXXX. Since the account history does not reflect any previous payment arriving late I asked him once again if BOA would waive the {$25.00} late fee. His answer was no because the {$25.00} late fee is a legitimate late fee. 

I instructed XXXX to CLOSE the account and I would make the full payment for the transactions that I made and would NOT pay the {$25.00} Late Fee due to the fact that I have NO Proof that BOA received my payment late. BOA is expecting me to take its word that the payment arrived late. 

Yesterday I received a new statement from BOA for the {$25.00} Late Fee along with a warning on the statement that if my payment is late I may be assessed a late fee of {$39.00}, which in my opinion is PREDATORY to add {$39.00} to a {$25.00} Late Fee which in my opinion should have been waived since BOA first stated that they would waive the {$25.00} late fee just for Supervisor XXXX to come back and stated that the {$25.00} late fee would not be waive because " it is a legitimate charge ''. 

Due to the fact that I am a senior citizen on fixed income I would like for BOA to waive the {$25.00} Late Fee due to the fact that every statement/bill has been made on time and in full. BOA [ XXXX ] would rather loose a customer for {$25.00}. How RIDICULOUS!! 

BOA practice is an attempt to damage my credit worthiness.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation