Consumer complaint received 2016-09-25
Company: NATIONSTAR MORTGAGE LLC
State: TN
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I originally filed a CFPB complaint on XXXX XXXX, XXXX ( Complaint id No. XXXX ) with the following narrative : " In XXXX XXXX I bought a foreclosed property owned by XXXX. We closed on the house on XXXX XXXX, XXXX. Upon Inspection of the Settlement Statement ( HUD-1 ), it was discovered that there was an error in how the prorated property tax was figured and I was shorted by about { {$260.00} }. I have been in touch with the settlement agent ( XXXX XXXX XXXX ) on several occasions. They acknowledge the error and they have said that they have referred the matter to the seller ( XXXX ) for payment of the amount they shorted me. However, After more than 5 months, I have not received the payment due me. I am attaching a copy of the Settlement Statement and copies of all emails between me and the settlement agent documenting all our interactions regarding this matter. '' Please note : Attached HUD-1 is labeled XXXX # XXXX, the attached emails between me and XXXX XXXX are labeled XXXX # XXXX. 

In response to my CFPB complaint, at the end of XXXX, XXXX I received a letter from XXXX saying that they could not find any record of the transaction ( copy of letter is attached and is labeled Doc # XXXX ) I contacted XXXX by phone and spoke to a service representative by the name of XXXX. He asked me to give him a couple of weeks to research the matter and he would get back to me. 

After several months I had not heard from XXXX and so I called him again. He had no record of our previous conversation but he did find the CFPB Complaint and all attachments to it. He said he would have to escalate the matter to his supervisor and would call me back tomorrow. When he called back he basically said that XXXX served strictly as the trustee in this matter and that I needed to get in touch with the loan servicer, Nationstar. He forwarded to me an email from his legal department stating what he had told me ( Copy of the email is attached and is labeled XXXX # XXXX ). 

After several attempts over a week to contact Nationstar, I finally spoke with a man by the name of XXXX at Nationstar XXXX dept. He told me that I needed to talk to the law firm that actually did the closing paperwork on the property. He said that the law firm had all the documents related to the closing, they could verify that there was an error in the HUD and that money was owed to me. He said the law firm involved was XXXX XXXX, XXXX and asked me to get in touch with them. I called the law firm and spoke to a paralegal by the name of XXXX XXXX, who told me she would have to discuss the matter with XXXX of their attorneys and would get back with me. 

After several weeks I called XXXX XXXX again. She said that XXXX of their lawyers reviewed the matter and said that they just handled the foreclosure, they had nothing to do with the actual closing, and that I needed to contact the title company that closed the property ( XXXX XXXX ) and gave me the name and phone number of someone by the name of XXXX XXXX ( Her email to me is attached and is labeled XXXX # XXXX XXXX. 

After several weeks of trying to reach XXXX XXXX I was finally able to talk to him. He was extremely rude and told me that there was nothing he could do to help me. He said he had just prepared the documents related to the closing but was not involved in the closing in any way. He also made the statement that " they '' gave me his name to " blow '' me off. 

I think that it XXXX clear from the above that I am being jerked around by these financial institutions and their lawyers. I am relying on the Consumer Financial Protection Bureau to " protect '' me from this type of abusive behavior and to see that I am reimbursed what I am owed. I appreciate any assistance you can give me.

Company response to consumer: Closed with explanation