Consumer complaint received 2023-01-13
Company: The Outsource Group, Inc
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In my previous complaint, I requested the following : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Amount of Debt : {$180.00} Date of Service : Unknown Provider of Service : XXXX XXXX XXXX XXXX XXXX Dear Medicredit ( Collection Agency ), I received a letter from you on XX/XX/XXXX and as allowed under the Fair Credit Debt Collection Practices Act ( FDCPA ). I am requesting that you allow me to validate the alleged debt. Additionally, I am allowed under Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I do not recall giving permission to XXXX XXXX XXXX XXXX XXXX or any of its affiliates to release my medical information to a third party. I am aware that the HIPAA does allow for limited information about me, but anything more is only to be revealed with the patients authorization. Therefore, my request is twofoldvalidation of debt and HIPAA authorization. Please provide breakdown of fees including any collection charges and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the FDCPA. Please note that withholding the information you received from any medical provider in an attempt to be HIPAA compliant can be a violation of the FDCPA because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt.

I asked them to produce all information given to them and they did not. The below was their response : Medicredit has received the complaint filed by XXXX XXXX XXXX and has conducted a thorough investigation. Account number ending in XXXX was placed with our office on XX/XX/XXXX by our client, XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, a notice was mailed to the address provided by the consumer to our client at the time of service. In an attempt to answer any additional questions regarding the validity of this debt, we have attached, to this complaint, a copy of the itemized bill. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. As such, Medicredit vehemently denies any allegations of inaccuracies or unlawful disclosure of information in this case. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.

Medicredit is denying inaccuracies and unlawful disclosures, and they are claiming that after thorough investigation, they determined that this debt was valid. After reviewing the document that they attached, it shows a balance of {$230.00}, however the letter that they sent me had a balance of {$180.00} ( see attached ). Not only is the amount inaccurate, but I also noticed that the last four digits of the social on the provided bill do not match with the last four of my social. I can prove this by presenting an original copy of my social security card. So as stated before, they did not do a thorough investigation, and this is not my debt, so I ask that collection practices cease and this not be reported to any of the credit bureaus, or a lawsuit will follow. Thank you. I have already reported them to the office of the attorney general.

Company response to consumer: Closed with explanation