Consumer complaint received 2017-09-21
Company: Performance Settlement, LLC
State: OH
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
I received a call from a company XXXX XXXX  on the afternoon of XX/XX/XXXX at approximately XXXX regarding consolidating my student loans according information they received. I spoke with XXXX XXXX XXXX a representative of this company who I in the beginning informed due to previous conversation of this nature I was not interested due to fees and payments being too high. He insisted I resubmit information to see how much I would qualify to reduce my debt due to being a XXXX XXXX. I continued to listen to his process and he gathered information. He proceeded to get really private info explaining the only way to see if I qualify was to take this info and get back with me with with quotes. I agreed for the purpose of quotes. He informed me that if I was concerned that any information could be refused and within 72 hours I could cancel the process. He returned with a quote that I was not comfortable with and commenced to explain that was one but could possibly do better. I stated I am not willing to pay more than the agreement I am presently serving. He again sent more forms to process and sent quote and I did not agree again. I eventually, on XX/XX/XXXX called and sent email regarding not being interested and please cancel/ terminate this as discussed. He replied same day " Not a problem! '' My application has been terminated. He further stated this application would be noted. 

Fast forward to XX/XX/XXXX whereas I arrived to pick up mail and find a series of envelopes from XXXX addressed to me regarding Congratulations on obtaining a loan and outlined my payments. I immediately notified XXXX who informed me that a Loan on my behalf was submitted and consolidated. I expressed this was concerning seeing that I did not authorize any persons to do so. The representative forwarded my call to another individual who informed me this was done and I could fill out form on fraud that will be sent. It may take 10 days but your account is here and that is done. I requested forms and awaiting. In the meantime, I contacted my bank on XX/XX/XXXX to see if present company XXXX XXXX still made withdrawals. Last was XX/XX/XXXX with XX/XX/XXXX coming the XX/XX/XXXX. I contacted XXXX XXXX same day ( XX/XX/XXXX ) who informed me I no longer had an account due to a consolidated loan takeover. 
I then recalled previous ordeal with XXXX XXXX and contacted to speak with Supervisor. I received Representative XXXX XXXX who then expressed I would need to only speak with him and gave his information. He stated he needed to look into the situation. After sometime on the phone, he expressed " we have a new system so old info is gone. '' Trying to figure this out. Give him some time. I agreed. I had not heard from XXXX XXXX so I again contacted him on XX/XX/XXXX at XXXX. He informed that he was awaiting system to load information to new system. Will contact with favorable solution as I am aware that your information was sent by our Representative. I asked how could this happen? He was unable to give explanation that I could understand. Thanked me for my patience and see what he could work out. Again apologized. I waited and eventually sent email regarding concern of resolution. 
Now, I receive a voicemail from XXXX XXXX explaining program has been cancelled. He contacted XXXX XXXX ( my original service to Student Loan ) and stated they could not take back loan because it was consolidated. I already explained that concern!!!! 
I am now awaiting a response from Performance to see what is being done!!!! 
What kind of fraudulent activity are these two companies involved! What can be done to take care of this matter?

Company response to consumer: Closed with explanation