Consumer complaint received 2023-05-16
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
[ Your Name ] [ Your Address ] [ City, State, ZIP Code ] [ Email Address ] [ Phone Number ] [ Date ] Consumer Financial Protection Bureau Attention : Complaints Division 1700 G Street NW Washington, D.C. 20552 Subject : Complaint Regarding Inaccurate Information on Credit Report Dear Sir/Madam, I am writing to file a formal complaint with the Consumer Financial Protection Bureau regarding an error on my credit report, which has had severe repercussions on my financial well-being. Specifically, I request the deletion of a collection account from XXXX XXXX XXXX, bearing the account number XXXX, from my credit reports. 

In today 's digital age, the significance of complete, fair, and accurate credit reporting can not be overstated. The credit report serves as a vital tool for lenders, employers, and other entities to evaluate an individual 's creditworthiness and make informed decisions. It is essential that the information contained within these reports reflects a true and comprehensive picture of an individual 's financial history. 

Under the Fair Credit Reporting Act ( FCRA ), credit reporting agencies are mandated to ensure the fair and accurate reporting of consumer information. Section 1681e ( b ) of the FCRA explicitly states that credit reporting agencies must " follow reasonable procedures to assure maximum possible accuracy '' and " conduct a reasonable reinvestigation to determine the accuracy of the information '' when a consumer disputes the information reported. 

As a conscientious borrower, I have always maintained a diligent approach to my financial responsibilities, ensuring timely payment of bills and managing my finances responsibly. Regrettably, the presence of the aforementioned collection account on my credit reports has caused unwarranted harm to my creditworthiness. This, in turn, has impeded my ability to obtain credit, resulting in adverse consequences such as higher interest rates and fees. 

It is imperative to note that my attempts to rectify this error have been met with little success. Despite my repeated efforts to dispute the inaccurate information with the credit reporting agencies, the account remains unresolved and continues to negatively impact my credit profile. 

Current events and ongoing developments underscore the significance of this matter. In recent years, data breaches and identity theft incidents have increased, making it crucial for credit reporting agencies to exercise due diligence and provide accurate reporting to safeguard consumer interests. The public has also witnessed numerous instances of credit reporting errors, underscoring the need for increased scrutiny and oversight of credit reporting practices. 

In light of the aforementioned circumstances and my unwavering commitment to financial responsibility, I kindly request that the Consumer Financial Protection Bureau undertake a thorough investigation into this matter. I urge you to exercise your regulatory authority to ensure that the credit reporting agencies comply with the FCRA and take immediate action to delete the inaccurately reported collection account from my credit reports. 

I appreciate your attention to this serious matter and anticipate a swift resolution that upholds the principles of fairness, accuracy, and consumer protection. Should you require any further documentation or information to assist in your investigation, please do not hesitate to contact me. 

Thank you for your prompt attention to this complaint. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation