Consumer complaint received 2020-05-07
Company: JPMORGAN CHASE & CO.
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XXXX I used Chase Quick pay by XXXX for a {$30.00} deposit to a vendor who turned out to be a fraudster I contact Chase Right away and filed a complaint Online there was an " i '' next to the transaction indication pending '' and via phone later in the day.note the " i " had disappeared by this time. I also file a Complaint with XXXX. Chase and XXXX insist that the other entity is where one needs to file a complaint and they are not responsible. 
The XXXX website states '' explicitly states that it is not responsible for goods or services that arent received or are received but dont meet expectations. Question why YOU would have in the pulldown menu : that reads Pay Bills bills are usually for goods and service I didnt use the XXXX website I signed via Chase Online and usedChase quick pay by XXXX so I never enrolled in XXXX per se and I dont ever recall seeing " not responsible for goods or services that arent received anywhere on the Chase website. 
Chase failed to verify that the receiver information matched as it was a chase account as well the last name on the Fraudstser account didn't match the last name I had entered.I sent Chase and XXXX all the documentation regarding the issue to support my case/claim but could or would not investigate b/c they can't reverse those types of debit transaction however If I had used a 3rd party application like XXXX XXXX XXXX XXXX for the payment Chase would have its fraud and dispute Department investigate I don't why when its comes to their very own p2p platform app they will not investigate?? I don't know why there is no option within the chase quick pay app that you can use your debit card which is basically your bank account on plastic. This would at least provide a layer of protection. 

Chase said they would flag the fraudster account, however. .I had 2 different people contact the Fraudster 3 days and 5 days later and the Fraudster was still giving out the same payment information with the same phone number and email that I was given So NOT FLAGGED as PROMISED by XXXX & Chase . 

Chase & XXXX want you to call and report the fraud or scam activity for the data it provides which is sent to XXXX XXXX XXXX  a private company that is owned by banks to be used to help the banks better predict fraudulent transaction and account holders and they use and sell fraud predictive services to other 3rd parties. Basically they monetize your misfortune data but do nothing to help mitigate the fraud perpetrated on you. XXXX : XXXX There Various Articles or White papers from the XXXX XXXX XXXX a/k/a XXXX on Fraud prevention/mitigation and they speak to the acknowledgment that they knew there would be Fraud issue with p2p as far back as XXXX -SEE ATTACHED EXHIBITS So Chase knew in advance of the potential for fraud but has done nothing to mitigate that risk for its customers using XXXX which is wholly owned by XXXX XXXX XXXX  a/k/a your bank . 

I spoke with a XXXX on XX/XX/XXXXor XX/XX/XXXX in escalations who wanted to argue with me instead of trying to help or assist me. 

Banks are allowed to charge a fee for XXXX transfers involving their accounts, but they have generally not chosen to do so. I suggested that Chase could charge a Fraud Fee : assuming one can prove the scam or fraud. Fraud fee = the dollar amount of the fraud/scam+ {$10.00} or {$20.00} as a penalty. Fraud amt is returned and the bank keeps the rest. Chase a/k/a XXXX know they have an issue but are doing nothing to mitigate the situations on their own platform. 

Claim # : XXXX XXXX in association with the transaction there are " 3 '' other reference numbers/codes : a ) Pending Account number= XXXX b ) Payment Account Number= XXXX c ) Payment Channel = MOD XXXX Case number is XXXX and or XXXX

Company response to consumer: Closed with monetary relief