Consumer complaint received 2020-01-21
Company: WELLS FARGO & COMPANY
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Greetings, On Tues, XX/XX/XXXX, I deposited a certified cashiers check, for a guitar I sold on XXXX XXXX 
When depositing, I saw the teller run the cashiers check through XXXX, or whatever scanner they use to verify checks. 
Now, your system will verify that this cashiers check is valid? '' I specifically asked the teller? 
Yes, I was told by the teller. Wells Fargo made {$400.00} available on Tuesday, XX/XX/XXXX, and the other {$2000.00} available on Wednesday, XX/XX/XXXX. 
Every bank I have ever had an account with, always would put a hold on funds, until they verified the incoming deposited check. 
5 years ago, Wells Fargo caught debit card fraud on my debit card, and covered all the funds that were fraudulently charged. 
On Saturday, XX/XX/XXXX, I signed in online to my Wells Fargo account to check my current balance. 
I had a {$700.00} balance, before the deposited {$2400.00} cashiers check. 
My checking account showed an {$1800.00} overdrawn balance. 
I went in immediately to speak with the bank manager, at my local Wells Fargo on XXXX XXXX, and was told they would start a fraud investigation. 
They found the cashiers check to be fraudulent. When I asked what my protection was, and why they made available funds they hadnt verified, I received the, Our fraud department will contact you. 
Today is XX/XX/XXXX, and I have not been contacted by the fraud department once. I still have the false phone number as well as email address used, that may prove useful in their investigation. 
On Monday, XX/XX/XXXX, I received a second cashiers check via XXXX. I took the cashiers check into Wells Fargo, and within 5-7 min, they had called the bank upon which the 2nd fraudulent cashiers check was drawn, and verified the check was in fact fraudulent. 
When I asked the bank manager, XXXX, why they hadnt simply done this with my first fraudulent cashiers check, her response was that, The holiday delayed our verification process. 
I was promised by XXXX and a personal banker, that my 12 year, excellent account history with both a business and personal account, and never being overdrawn a single time, would be taken into account, as they investigated. 
Since they took my own {$700.00}, and overdrew my account by the additional {$1800.00}, I was told that I may be eligible for at least some of my own money back, given my excellent 12 year account history. 
Today, XX/XX/XXXX, I was contacted not by the Wells Fargo fraud department, rather, by the Wells Fargo collections department. 
Wells Fargos behavior is simply unacceptable, with no ethics or protection for myself as a loyal customer. 
To not be contacted by the fraud department a single time, regarding two separate fraudulent checks, certainly defines an investigation lacking any real veracity. 
To be contacted by the Wells Fargos collection department, may I assume Wells Fargo will not refund a single penny of my own money needed for rent and living through XX/XX/XXXX, and also be in collections for {$1800.00}? 
Wells Fargo has clearly failed to advocate for, or protect me as the consumer in any way Thank you, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation