Consumer complaint received 2023-07-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
To whom it may concern my name is XXXX XXXX I am former Bank of America custor after 17 years continuing & financial services needs. 
It begins in XXXX of XXXX unexpectedly I received a phone call from a customer care Agent stating that my account compromised It was informed that a new account been set up. 
If I need my new account information I need to come to nearest Branch. Account already set up to complete the opening new account My new account. 
The same activity continued for next 2 years Each time I was told the same thing always no explanation since BOFA would not helping me I choose to look in to it myself. XX/XX/XXXX BofA called as expected with the same story Account compromised new account already opened local branch to complete account set up. 
This time I made sure to ask direct questions To maybe understand better situation I was told nothing going on or taking out of my compromised account The account been frozen with XXXX XXXX XXXX Knowing BOFA will call I had been picking up My statement from local branch On XX/XX/XXXX I obtained a statement from BOFA To see what's going on with my account After I was told my account was frozen It was 10 debits & credits & 46 withdrawals With in 12 hrs on the next statements It was 46 deposit credits and 151 withdrawals And {$910.00} XXXX pending and credit hold XXXX on XX/XX/XXXX the freeze was removed Activity with creditors I was told I need pay Anyone who was not been paid to account ending with XXXX And money will be transferred to my new account The money I paid they we're charged to my frozen account and money never been transferred to my new account. 
All transactions I have included on statements I have attached with this email. 
BofA gave no explanation.I went to severely banks trying to find answers. I was lucky enough to find a lady that wanted to assist me. She did her best to try to figure out what was going on. She spoke with me for a good 10 mins trying to see what was Going on she wasn't able to to assist me because The BOFA noted to my account phone number I need to call whenever I need a help with to my account the risk department phone number is XXXX XXXX XXXX. 
And she gave me account number The BOFA Closed with funds in it # XXXX XXXX XXXX XXXX I'm attaching the card she gave me with this email also. 
She was quickly called by the manager she can No longer assist me. 
For several weeks been contacted BOFA I was told that BOFA decides not to do business with me anymore they're will mail me a cashier 's check for my funds was remain in My Accounts with no explanation at all I reviewed lettera from BOFA that my accounts Will be closed on XX/XX/XXXX and BOFA will mail me a cashier 's check. 
I waited for a month I didn't receive any check I went back to BOFA XXXX XX/XX/XXXX I asked BOFA Statements I find out my accounts never was closed there's Grant I was given by SBA went through.to the account was frozen since XX/XX/XXXX and closed XX/XX/XXXX I filled complaint to FDIC and I was told to contact CFPB Till to today 's date I have no idea The reason my account was closed I'm trying to understand why the Bank of America panelized me to my account with my Funds I have lost everything because of BOfA I'm hurt and lost I don't know what to do Anymore. 
In correspondence from BOFA it is clear BOFA is dishonest about information being disclosed. 
The XX/XX/XXXX account XXXX subsequently Was closed on XX/XX/XXXX with XXXX balance Then clearly stated next paragraph account closed again XX/XX/XXXX with negative of {$560.00} also I all documents needed are Attached with this email if you need Anything else please please let me know Thanks God Bless. 



XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation