Consumer complaint received 2021-09-08
Company: CITIBANK, N.A.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/XXXX I initiate it a purchase with the vendor on XXXX by the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On this date I proceeded to page place that order that total the sum amount of XXXX while reviewing the terms of the shipment details I communicated with the vendor between the dates of XX/XX/XXXX until XX/XX/XXXX, about adjustments and credits to my account for a different shipment method. on this day I chose to get my package change to melt by sea at this time I was made aware that it will extend my delivery time to about 30 days. Which also gave me a credit card credit od XXXX so the full billing amount was XXXX after the change of shipment agreement. 
so according to XXXX XXXX shipment agreement the company is to ship out the product within three to seven days no matter what the shipment method is. On XXXX to XXXX XXXX XX/XX/XXXX by context XXXX the sales rep for the company about and update on the tracking number. As you can see by our communication I was not updated with a tracking number until XX/XX/XXXX. But if you if you see the document highlight tracking information uploaded into XXXX 's system there was another tracking number given to XXXX. Which is highlighted in the section that says shipping details and it's state they were shipped on XX/XX/XXXX. Because this information was incorrect I contact the seller for the correct information. 

The updated number was Tracking # XXXX. Given tome on XX/XX/XXXX, shipped out XXXX XXXX as per seller. when I went to do initial search for the package it told me that this tracking number did not exist. I shortly contact the seller to ax about the incorrect tracking number. she stated that I will be able to track the number when it gets to the USA. 

At or about XX/XX/XXXX a damaged package was delivered to my home in which the delivery man was refused acceptance of this package and the package never left the delivery man 's hand being returned to the sender. as per XXXX XXXX and XXXX XXXX XXXX have the right to return any product purchase within 30 days of delivery if I am not satisfied in this case devery was very late as well as the packages it can wasn't in damage the goods were swiftly returned back to sender highlighting that as of today XX/XX/XXXX I do not have any of the products that has been charged to my card This is why I am disputing this action. 

Furthermore, I am submitting proof that I have tried on many occasions to communicate with Citi diamond preferred card regarding to this inquiry being escalated to their company. as you can see by the email correspondence, I have tried my best to send all information to them. which has been disregarded and or not received. As per their communication with me. As of today, citi card has decided not to refund the a billing credit to my card of the amount of XXXX regarding this purchase highlighting that I do not have any products in my possession and that I do have the right to return any product two vendors via XXXX within 30 days if I am not satisfied. 

I would like this situation looked into as soon as possible I have sent all parties involved detailed information that the Federal Trade Commission is now being made aware of this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation