Consumer complaint received 2023-10-17
Company: PNC Bank N.A.
State: PA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa XXXX PNC Bank XXXX XXXX XXXX XXXX, Ohio XXXX Re : PNC XXXX XXXX XXXX XXXX XXXX Credit Card XXXX for XXXX XXXX XXXX XXXX - Loan Reference Number : XXXX To the Underwriting Team at PNC Bank, I am writing to address the recent denial of my PNC XXXX XXXX XXXX XXXX XXXX Credit Card application for XXXX XXXX XXXX XXXX, which was assigned the loan reference number XXXX. The denial letter stated that my application was declined based on specific factors, including : 1. Serious delinquency 2. Length of time accounts have been established 3. Time since delinquency is too recent or unknown 4. Number of accounts with delinquency I appreciate PNC Bank 's commitment to responsible lending practices and the importance of complying with relevant credit regulations, including those outlined in Title 15, Section 1611 of the United States Code. Furthermore, I am concerned about potential faults and misleading information in the consumer transaction, which may have affected this decision.

In addition to the regulations already mentioned, I would like to bring to your attention the following laws, which are also applicable to credit decisions and consumer protections : **Fair Credit Reporting Act ( FCRA ) : ** The FCRA is a federal law that governs the collection, dissemination, and use of consumer information, including credit reports. I request that PNC Bank ensure full compliance with the FCRA throughout the evaluation process of my credit card application. This includes providing me with any and all information used to assess my creditworthiness and the source of such information.

**Equal Credit Opportunity Act ( ECOA ) : ** The ECOA prohibits creditors from discriminating against credit applicants based on factors such as race, color, religion, national origin, XXXX, marital status, age, or because an applicant receives public assistance. I trust that my application was treated without discrimination and in accordance with the ECOA. To ensure full transparency, I kindly request a review to verify that the credit decision adhered to the ECOA 's non-discrimination provisions.

Specifically, I would like to understand : 1. How the serious delinquency is defined, and the specific accounts that fall under this category?

2. The criteria used to evaluate the length of time accounts have been established and how this impacted the credit card application.

3. The methodology used to measure the time since delinquency and how it contributed to the denial.

4. Insights into how the number of accounts with delinquency was determined.

Moreover, I request a copy of the consumer report or credit report from XXXX that was utilized to assess my application, to ensure the accuracy and completeness of the information used. 

I understand that the denial letter stated that the consumer reporting agency did not make the decision and is unable to provide specific reasons for this action. Nonetheless, these legal references underscore the importance of a thorough and accurate review of the transaction to protect consumer rights and ensure fair treatment. 

Please ensure that this letter reaches the underwriting team at PNC Bank responsible for evaluating my credit card application for XXXX XXXX XXXX XXXX. 

You may reach me at XXXX to facilitate this process or if any additional information is needed. I am committed to resolving any issues and, if possible, reapplying for the credit card that my business requires. 

I look forward to a prompt response from the underwriting team at PNC Bank. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation