Consumer complaint received 2019-10-22
Company: Selene Finance LP
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
My mortgage was sold from XXXX to Selene Finance. I received a notification on XX/XX/XXXX to mail future payments to ( see attachment 1 ). 

XX/XX/XXXX I received a delinquency notice from Selene Finance ( see attachment 2 ). 

I called XXXX on XX/XX/XXXX and asked what is going on with my account. They told me that it had been transferred to Selene Finance and that I received a notice of delinquency. She looked at my account and said that they did not transfer all the details of my loan. My loan was still in underwriting and I had been granted a modification and they did not process it before it was sold but the status does follow the sale to the new lender. 

I was placed in a modification trial period on XX/XX/XXXX ( see attachment 3 ). 

XX/XX/XXXX I received a letter from Selene Finance to help me avoid foreclosure ( see attachment 4 ). 

XX/XX/XXXX I received a letter from Selene Finance notifying me that my payment was late and that the late payment would result in cancellation of the modification and consequently, the foreclosure and/or the collection process would resume. So somehow I went from avoiding foreclosure to cancellation of a loan modification. 

Selene Finance received my XXXX payment on the XXXX and cashed the check on the XXXX the same day they sent me the late notice ( see attachment 5 ). 

I received a letter from Selene Finance on XX/XX/XXXX returned documentation ( see attachment 6 ). Note the address is the same as the address on the cashed checked on attachment 5 why were the papers returned undelivered? 

I received a call from a mobile notary to set a time for me to sign my loan modification. She arrived on XX/XX/XXXX with the paper work that had the same address as the undelivered one called out in attachment 6th. 

On XX/XX/XXXX I signed and the documents were notarized. The notary instructions were to return 2 signed copies in the XXXX envelope provided ( see attachment 7 ). 

Attachment 7 page one has the same address as attachment 6.

Attachment 7 page one gives the details of the modified payment  amounts. 
Attachment 7 page 3 outlines when the payments are to begin. Note it says XX/XX/2019. If this is the case why did I receive attachment 2 and 4 after XX/XX/XXXX? 
They gave me XX/XX/XXXX to accept this modification agreement 6 weeks later than it was supposed to have been finalized and started. 

Attachment 7 page one states that I was to include a check with the loan package. I wrote a memo and included it in the loan package stating that I had already did a bill pay from my bank ( like I did for XXXX ) and would be processed by XX/XX/XXXX ( see attachment 8 ). The statement shows processed, confirmation number etc. 

I received a letter from XXXX on XX/XX/XXXX stating that I owed {$1400.00} necessary to finalize my loan modification ( see attachment 9 ). In attachment 7 page one and three there is no mention of additional monies. Where did this figure come from? Again they threaten that this would result in cancellation of the modification and consequently, the foreclosure and/or the collection process would resume if I don't comply by XX/XX/XXXX. 

They also say that they have made numerous attempts to contact me. On XX/XX/XXXX at XXXX XXXX Pacific time I received a phone call from XXXX XXXX ( see attachment 10 ). We spoke for 8 minutes and 37 seconds. She never mentioned an additional amount due. She said that underwriting had received all of the documents and everything was fine. 

XXXX XXXX is the person on most of the documentation that I have received.

Company response to consumer: Closed with explanation