Consumer complaint received 2023-07-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I called Transunion on XXXX regarding their " Investigation Procedure '' because the information provided in their response did not provide the information that I requested. 

XXXX I spoke to " XXXX XXXX who said that TU did not verify my public records with the court, but instead with a " 3rd party '' whom he would no reveal despite knowing that ia m entitled to that information. 

XXXX XXXX placed me on hold and then ended the call. 

XXXX Spoke to XXXX who was not able to reference the letter that I received. 

XXXX Transferred to XXXX who stated that in order for me to exercise my right to non-disclosure regarding the public records on my TU report I would need to speak with Consumer Relations. 

XXXX XXXX XXXX consumer relations ) hung up on me as I was referencing 15 USC 6802 at XXXX. 

XXXX XXXX  was uninterested and asked me to repeat myself a total of 9 times as I tried to articulate that I am requesting information on how I can exercise my right to non-disclosure as related to the public records on my TU credit report. 

XXXX XXXX expressed displeasure of my request and hung up at XXXX XXXX XXXX said that he was not aware of a consumer 's option to non-disclosure, and that he would transfer me to someone who could provide that information. 

XXXX XXXX told me that the US Court XXXX XXXX  of Florida reported and verified the public records on my TU credit report. I advised that I was in possession of proof that contradicts that. XXXX continued to provide false information despite my expressed proof to the contrary. Still, XXXX was adamant that the US Court XXXX XXXX of Florida provided the initial reporting as well as the verification for accuracy. 

The problem with all of this is that the information that XXXX gave has been contradictory to my correspondence with the US Bankruptcy Court - XXXX XXXX of Florida as well as the Public Records Dept. of the XXXX XXXX XXXX. 

XXXX grew tired and placed me on hold for 7 minutes and then returned and assured me that a supervisor named XXXX would call me. 

XXXX XXXX called and following our introduction he [ Roger/supervisor/consumer relations ] indicated that he remembered speaking with me previously. I then provided the reason for my call and I referenced 15 USC 6802. That is when XXXX sounded as if he was referencing along, but instead ended the call. 

XXXX I called back and spoke to XXXX ( we spoke on XX/XX/XXXX ) who after hearing my request to exercise my right under 15 USC 6802 ( b ) ( 1 ) ( c ) XXXX XXXX whom I spoke to on XX/XX/XXXX explained that he is unable to assist me with my request to exercise my right under 15 USC 6802 ( b ) ( 1 ) ( c ) but would transfer me to a supervisor. XXXX provided me with file # XXXX from prior to transfer to XXXX. 

XXXX XXXX asked how he could assist. I asked XXXX if he could please tell me who could assist me with my request to exercise my right under 15 USC 6802 ( b ) ( 1 ) ( c ). He then stated that he knew nothing about consumer rights but would transfer me to his supervisor. 

XXXX XXXX got on the line. I confirmed that she was the same " XXXX '' who transferred me to " XXXX '' who then hung up on me. She then indicated that XXXX is the senior rep and that she would be transferring me back to him. 

XXXX XXXX returned from a 15 minute hold to let me know that XXXX ( the supervisor who hung up on me ) would be calling me back. 

I need accountability here and I need my consumer rights to be activated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief