Consumer complaint received 2018-10-10
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX i reached out to XXXX XXXX XXXX XXXX via XXXX XXXX. Our emails looks legit on their part, being that they explained to me somebody was staying in the home and to look online. ... we proceeded the conversation via text message ( unfortunately i blocked and deleted their number/messages when i figured Chase Bank had my back after explaining my story several times, before and after they withdrew the {$75.00} non refundable dollars! ) so why would Chase not stop the pending transacation? - I was looking to see the inside of the home for rent, physically not online. I had expressed this several times. When we text, i was told they had multiple properties like the one of my interest in that area, so i was instructed to fill out the online application, so that they can have my information to view the property. Like I told Chase, ive done this with another company and they didnt allow the charge to go through and i happily saw their property. Now after i filled this app out, they proceeded to tell me again to go online and i could now pass by to see the outside of the home, bc they have a person renting weekly, Really!? I expressed to the housing company my concerns in the pending transaction and how it looks shady ( they assured me it wont go through! ), i called chase to inform them about it. They told me to wait a few days, then call back if the transaction went through. It did, so i called chase to report a claim, so they have notes before and after the transaction cleared! On XX/XX/XXXX ( my birthday ), the {$75.00} was refunded to me, then XX/XX/XXXX hits and the money is taken back out of my account. I called Chase to see why and i could barely hear the man explain to me why, he then proceeded to tell me to contact the merchant? I definitely had done that already ( duh ), and theyre the scammers!! Like Im leaving this bank! In XX/XX/2018 i reached a settlement in taking my name off the house i owned with my Father, I had a traumatic experience that forced me to move out and remove my name. That money was 100 % legit and i was 100 % broken when i cashed it, its not like I didnt tell them where it came from! Without notice on a XXXX Friday! My account was locked, they closed my card ( i had to get a total new one! ) i was so hurt bc i hated that i had the money honestly and now i have XXXX accusing me of fraud. Spent a whole week borrowing money that i had, and was even more humiliated after already being a victim to liers. This was the XXXX XXXX XXXX in XXXX XXXX. My XX/XX/2018 experience with Chase and my money XXXX, so Im forced to let this money dry up And take my monies elsewhere. Thank you for hearing me out. People need to be aware of chase, especially when you have money constantly flowing in and out of your account ( s ). I NEVER had these issues banking, EVER! Im running a small business and I dont trust Chase Anything anymore. Im out.

Company response to consumer: Closed with monetary relief