Consumer complaint received 2022-03-05
Company: The CBE Group, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This is a continuation of XXXX XXXXCharter Communications XXXX XXXX to collect a debt for terminated cable services which were resolved prior to my move to XXXX, FL from XXXX XXXX XXXX FL in XXXX. The alleged debt is continuously bought by collection agencies which cease to contact me when advised of the circumstances only to pass on fraudulent data to others who continue the harassing behavior. Details are included below and also in my previous complaint, ID : XXXX submitted on XX/XX/XXXX. Please help me resolve this issue permanently. I am XXXX XXXX XXXX and will not pay for something that I do not owe. 

Any help appreciated. 
XXXX XXXX XXXX sent to the most recent debt collector : CBE Group XXXX XXXX XXXX XXXX XXXX, IA XXXX Dear Collection Agency Representative, Your attempt to collect a fraudulent debt is denied. I have been engaged in resolving fraudulent debt for the past 4 years with similar attempts from other collection agencies. As previously stated to the other similarly situated agencies such as yourself, engaged in purchasing debt ; the identified delinquent debt of {$230.00} is inaccurate and as I have been unsuccessful with XXXX  in eliminating this continued harassing communication with collection agencies as their proxy ; I have again notified the Consumer Financial Protection Bureau ( CFPB ) today to enlist their assistance. 

For your records and background information, I was a former customer of XXXX ( XXXX ) formerly XXXX XXXX  and now Charter Communications for 17 consecutive years. I used their services at my various homes over the years without incident until I moved to XXXX, Fl. I followed the routine process to return equipment and tally up my account before transitioning to my new home. When I moved to XXXX, FL from XXXX XXXX, FL I decided to change providers and not continue with the XXXX XXXX. My new Internet Service Provider ( ISP ) - XXXX XXXX XXXX began service on the date I terminated my contract with XXXX. There was no additional month or additional fees or equipment missing when I transitioned these services. I am XXXX XXXX XXXX and have owned and lived around the country ; obviously a mundane change in accounts is routine. 

However, XXXX billed me for {$230.00} claiming I owed this debt. I disputed this debt through numerous phone calls and correspondence explaining this debt is not legitimate ; and was assured each time ( by XXXX initially ) it would be resolved. Instead, I was sent to collections and have been harassed by various collection agencies requesting written notice in 30 days to dispute the claim ( standard language used ) and have disputed each claim for these past 4 years. I have evidence of these communications, where the incidents are temporarily resolved to my satisfaction after tremendous effort and oversight on my part only to begin again when the debt is sold. 

This tactic of changing collection agencies and resuscitating attempts to collect on a fraudulent debt is harassment ; there is no other explanation after trying to resolve this issue in a reasonable manner. I have exercised my due diligence in resolving this concern since XXXX ; and I am going into my fourth year experiencing this harassment. I will not be paying fraudulent expenses attributed to me that are not legitimate. I have an outstanding credit history and have always paid my debts on time. XXXX  has not exercised good faith and has certainly lost my good will for the barrage of incessant harassment towards me, a long-standing customer that responsibly paid each and every bill over numerous years and attempted to resolve this concern. As such, you should be hearing from the CFPB and be advised I will not be paying you the fraudulent balance of {$230.00} nor accepting your offer to resolve the fraudulent debt for {$160.00} as I do not have an outstanding balance with Charter Communications. 
Best regards, XXXX XXXX

Company response to consumer: Closed with explanation