Consumer complaint received 2021-02-23
Company: U.S. BANCORP
State: CO
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Trouble using the card
Sub-issue: Problem adding money

Complaint:
I am complaining about a usbankreliacard ( not supposed to include card number ) In XX/XX/XXXX I applied for Colorado State unemployment. My boss received the appropriate papers from the state, filled them out and sent them back. 

The Colorado Dept. of Labor and Employment website showed that my case was going forward. State information said I would likely get a debit card for continued use rather than a check. 

My boss got a PPP loan ; so I was out of work for a relatively short time. 

No debit card or PPP card ever arrived from the State. 

Shortly after New Years XXXX I received a usbankreliacard in the mail earmarked for State Unemployment. Per the cardswebsite ( usbankreliacard.com ), the balance on it was XXXX. During the life of the card there were XXXX deposits and XXXX expenditures. 

Around the first of XXXX. I received a Colorado Dept. of Labor and Employment 1099-G showing {$1100.00} unemployment less {$110.00} Federal withholding and {$47.00} State withholding. 

Via the States automated line, I was able to make an appointment to talk to an Unemployment Office representative on XXXX XXXX. 

Meanwhile, a couple few days later ( early XXXX ) I received in the mail an envelope from the Colorado Dept. of Labor and Employment addressed to XXXX XXXX at my address. I inquired of neighbors to my right and left if they had ever heard of such a person but they had not and a XXXX search did not turn up someone of this name at a similar address. I marked the envelope Return To Sender. Individual Not At This Address and gave it back to the Post Office without opening it. 

On XX/XX/XXXX at around XXXX XXXX I spoke on the phone with " XXXX '' at the Colorado Dept. of Labor and Employment. She said that in XX/XX/XXXX the usbankreliacard ( with the same number as the one I received ) had been mailed. She said the State had deposited {$510.00} ( after taxes ) into the card in XXXX and another {$320.00} ( after taxes ) on XXXX. ( That doesnt quite add up to the figures on the 1099-G but not too far off. ) She said the money went into a US Bank account starting with the number XXXX ( not supposed to include account numbers ). She said that the State had no more information than this and referred me to US Bank phone no. XXXX for additional help. She also suggested I fill out fraud report form at the state website in case the XXXX XXXX letter were related to the problem ( which I did ). 

I called the US Bank number and was transferred to a supervisor, XXXX. I gave her the information, above, which I had just given to the State. She said she could confirm that the usbankreliacard number was the only one under my name but could give me no further help. She said she could mail me a paper copy of the XXXX deposits, withdrawals, and balance record ( already available online ) but that was it. She could not try to find the XXXX and XXXX transfers from Colorado Unemployment. She said I would need to contact the Colorado Dept. of Labor and Employment to solve this problem. I explained that the State had just referred me to her and asked to be transferred to someone higher up but she was not able to do this. 

Therefore my efforts to trace the money which was sent to usbankreliacard is at a standstill. I am hoping the CFPB can help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation