Consumer complaint received 2019-03-08
Company: Navient Solutions, LLC.
State: VA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
In XXXX of XXXX, I was in need of a co signer to obtain loans to pay for graduate school. My first loan was co-signed by my uncle. The second was co-signed by dad. In XXXX, the loan servicer at the time Sallie Mae, now Navient? Advised that within one year of my graduating from school that they would both automatically fall of the loans and that it would only be in my name and my responsibilities. Fast forward to XXXX. I have been out of school for 2 years, paying on the loans after a 3 month forbearance from XXXX of XXXX to XX/XX/XXXX. XX/XX/XXXX I call to see why the signers are still on the loan. Sallie Mae/Navient advised me that the rule is now, that I must make 2 years of on time payments AND then the co signer will come off the loan. At the time, I had been making payments, some of them interest only for short time, so my two years of payments did not QUALIFY for removal in XXXX. Fast forward to XX/XX/XXXX. Two more years of payments, I call and ask at that time to have them removed. I am then told that I must qualify for the loan amounts on my own and that I would need to apply to get the loans solely in my name. I apply and I am informed that at the XXXX month payment I was a day late so my two years of payments must start all over from the date of day late payment. 2 more years pass. Its now XXXX. I have made my two years of payments, I have applied to get the Co signers released, then I am told I must send letters written by the co-signers requesting release. Then from there, I would still need to have a high enough credit score and sufficient income to get them released, I would need to submit tax returns for two years along with my application request. At the time, I was self employed running a business that was making a profit but not enough obviously to have the signers released. The co signers both retired and XXXX, write letters and requested release, they too had to submit financial information. Again, they are denied stating that they cant be released because the amount left on the loan and our credits combined wont allow me to hold the loan individually without their fixed incomes being counted. So two more years, of me working on my credit score to apply again, to have them deny me again saying I missed a payment again at the XXXX month mark and would need to start over. This cycle of 2 years of payments, applying, letters written by co-signers has gone on until now. I am currently unemployed and I have been since XXXX of XXXX. I got a lawyer involved last year to see if they could assist me in getting my payments lowered, my loans forgiven or some time of relief. They were only able to get me some assistance for a few months. Now, I have missed ONE payment for this year and they are constantly calling my co signers and sending me emails to which I have advised them again, I am not working. I was told I had to pay XXXX to be put on a 3 month forbearance AFTER I told him, I had NO income and would be out of the country the next few years on a mission and my co signers were XXXX and on fixed incomes and they too can not afford to make my payments, the young man today, named XXXX XXXX said he would notate my account, as there was NOTHING he could do to stop the calls or emails unless I paid the XXXX and that would only stop it for 3 months? I have paid the amount of the original loans ( XXXX ) PLUS more than that in the last 15 years. And the balance has only gone down XXXX ( currently balance is XXXX ) after paying between 900-1200 a month for 10 years straight. Navient has caused more trouble than enough to my father and my uncle who cant get the services they need as this loan is still on their credit reports showing close to their original loan balances despite 15 years of payments. This is insane and worse, my uncle is no longer speaking to me or my dad as a result. Navient has destroyed my life, my relationship with uncle, my husband and any future relationships as well.

Company response to consumer: Closed with explanation