Consumer complaint received 2021-06-09
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
I was offered a remediation payment in XXXX of XXXX by XXXX XXXX while speaking over the phone, the amount of which is {$3700.00} plus estimated IRS taxes totaling {$5100.00}. As explained in numerous prior CFPB complaints, no payment received to date including a supposed reissue of payment in XXXX of XXXX, after I moved in XXXX of XXXX. Wells Fargo rep last replied by stating this issue of non-receipt was thoroughly invested which is bogus. The " thorough investigation '' includes verifying address provided which I moved from, no longer live at, in which case no payment received if sent to.. They have not shown any proof of what address they were provided, even if they were given old address at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CT XXXX, that is not a release from non-receipt of payment or funds owed. As I recall, the payment was supposed to have been sent via XXXX with signature required, according to Wells Fargo rep by the name of XXXX XXXX whom I was a working with at the time.. No package from XXXX was received and nothing signed for since I moved in XXXX of XXXX, this includes my new address at XXXX XXXX XXXX , XXXX XXXX , CT XXXX. Further, a mediation payment in the amount of {$500.00} plus IRS taxes was not received, supposedly sent in XXXX of XXXX, do not know which carrier used to send, whether it be XXXX, XXXX, USPS. I have not received any mailings to current address nor XXXX or XXXX packages from Wells Fargo. Most recently, as of XXXX and XXXX, I've called in to Wells Fargo Executive Phone bank as well as other various numbers including ones to XXXX, the company whom issues checks on behalf of Wells Fargo, given numerous different numbers to call in regard to missing payments, a total of six different numbers provided which include both Wells Fargo departments and XXXX ... All of the numbers provided are incorrect, nothing to do with Wells Fargo remediation with regard to unauthorized accounts opened by Wells Fargo.. In order to obtain correct number, I looked up XXXX website at XXXX, found a number for their location in XXXX, OR, called a number with a XXXX area code, obtained correct number for remediation ... However, my claim for missing payments remains unaddressed/resolved, have been unable to find out status as of today, XXXX. The relevance of this is Wells Fargo reps appear to give out numerous bogus numbers to dissuade their customers from reaching correct dept and thus, paying them. I would request CFPB look into this behavior, which Wells Fargo will apologize for but do nothing expect for refer to address verified which again, does not act as release for funds still owed. In the event Wells Fargo shows cashed checks, they were not cashed by myself in which case they need to investigate that issue, possibly intercepted by person ( s ) now living at my old address

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation