Consumer complaint received 2018-09-10
Company: U.S. BANCORP
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On Thursday, XX/XX/2018 I received a notice on my computer from XXXX XXXX, Then I received a call from XXXX, XXXX. The people that called me truly scared me into thinking that my bank accounts were being compromised and that hackers were in the process of extracting {$6800.00}. This process was going to be happening over a few weeks time and I wouldn't be made aware of this until after it happened. 
I definitely feel extremely foolish. The men talked to me for over 4 hours. Yes, they convinced me to go to XXXX 's and purchase an XXXX XXXX card for {$500.00}. 
Once I had given them the numbers they showed me that my US bank card had been credited back to my account. I feel so foolish as to believe them especially now that I've had a chance to re-evaluate the situation. The next store was XXXX in XXXX 's where I purchased another card for {$500.00} and then the final store was XXXX where I purchased 10 cards for XXXX. I was to give the man the back numbers of the cards and then of course they convinced me that I'd have to go to more and more stores yet by this time I was at the airport and I couldn't do anymore purchases- thank goodness. My family is very unhappy with me. 
I do have all of the receipts : 1- XXXX- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nevada XXXX XXXX XXXX for {$500.00}. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX ... XXXX {$500.00}. 
3rd Store : XXXX : XXXX XXXX, XXXX XXXX XXXX # XXXX VCD # XXXX {$1000.00} I did contact US Bank within 2 hours of this happening. I also called XXXX XXXX. 
US Bank said that nothing could be done to help me. I spoke with a friend that told me to contact Consumer Protection Agency. I have contacted the Sheriff 's Dept. and they referred me to file a complaint with the FBI. 
I do not have a call back number for the people that contacted me yet I did receive 15 calls back from the man that had me do this and he wants to send me a check for the XXXX. Yet, he had someone else use his name and the man tried to get all of my banking information, which I did not give to him yet he was able to get onto my laptop. 
However, I hung up on him and he has since called me back over 20 times yet I'm not answering any of his calls. Now his calls come in on No Caller ID. 
I figure that if anyone wants to talk to me that they'll leave a message. 
Is there anything that can be done to help me with this {$2000.00} situation? 
I do understand why US Bank doesn't want to stop the payments because the hackers had already cashed in the XXXX XXXX cards and XXXX XXXX cards. 
This has been really hard on me since I am a widow and I need to feel that I can take care of myself without my family coming down on me rather hard for being so foolish.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief