Consumer complaint received 2023-06-08
Company: BARCLAYS BANK DELAWARE
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I called barclays and reported my credit card which I paid off over a year ago had payments on it I did not recognize they said they would do and investigation and would let me know what they found out and that I would not have to make a payment and it would not effect my score until they finished their investigation. this has been going on for over 3 months. Barclays sent me a new card canceled the other card and I was waiting to find out about the account I called them again after noticing that they said that XXXX and XXXX were on my card but those were subscriptions that automatically came from the card which I don't know how long I had that set up on the card. I explained I don't have the card that is why I asked for another, each time I called back because the new card kept showing and amount past due and a {$2000.00} dollars a month which they said they credited me for the fraudulent stuff they found not the card but now the other amounts of a card I don't have. they also did not keep their word on not having it placed on my credit report until they finished the investigation and this was stated by there customer service and fraud department. I checked my credit report today and it says that barclays has me 30-59 days late on my payment. I spoke with over 6 people and keep getting transferred to another customer service agent. they have tried to rewrite what My original statement was from not recognizing anything on the credit statement, to I called in to say that the XXXX and XXXX is the fraud which I called in to check which was not my original complaint. I keep explaining that yet they refuse to resolve my issue I agreed that I have a XXXX and a XXXX so if those are subscriptions they come out automatically. Barclays now wants to send me all of my statements to check and see what could possibly be mine on there and fax it back to them when I already explained I do not have the card and did not recognize any of the items on the statements. yet they have placed it as late payments on my credit report which has taken my XXXX XXXX down to XXXX on a perfect credit payment history for years and that is the only bad mark I have on my barclays card. I want my score corrected until they finish the investigation and clear up the debtXXXX case number Barclays call back 2 days. XXXX. 

XXXX spoke too on XX/XX/2023 spoke about why do I have a balance left and when I explained to them about not recognizing any of the charges they told me about my XXXX and to contact them about return of my amount because of the missing card. They said the amount deals with other charges not involved in the investigation. 

XX/XX/2023 XXXX could not understand her accent and kept repeating the same thing over about me owing interest and a past due balance of the account. 

XXXX XXXX not resolved XXXX is not a supervisor Legal Department - fax number XXXX mark account Id XXXX circle and fax them back for investigation 7 to 10 business days to finish.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation