Consumer complaint received 2021-05-13
Company: CAVALRY INVESTMENTS, LLC
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
XXXX XXXX Action towards Cavalry SPV I , LLC for violating fair debt collection practices in the State of New York. 

Concern : This is a complaint about Cavalry SPV I , LLC, a debt collector disclosing personal debt information to neighbors. This action has taken place about three times ; also, I am unsure of the legitimacy of their documents. 

My name is XXXX XXXX, and on Midday, On XX/XX/XXXX, an overzealous server used unscrupulous tactics when she came to the home at XXXX XXXX XXXX in XXXX, New York, on behalf of Cavalry SPV I , LLC. During this time, this woman franticly began ringing the doorbell multiple times as if it's an emergency. 

For months I have been ill with a XXXX condition called XXXX XXXX that makes me very weak to the point of bed rest, which I am also receiving XXXX XXXX that are similar to XXXX. ( I am not allowed to have much public interaction due to a XXXX  immune system ) On this day when hearing the doorbell ring multiple times as if someone was lying on the bell. My caregiver, in a panic, went to the window. When asking the person to identify themselves, this female server mumbles her name and says " yeah '' she was looking for XXXX XXXX. When told she is not available, the woman was asked to leave. This rude woman begins to yell out loudly, " I am looking for XXXX XXXX. " I have a court order summons from a debt collector to contact her '' " XXXX XXXX, anyone, I have a court order summons 's from a debt collector trying to reach her ''. She not only repeats this loudly three times! she begins to laugh about it, according to the caregiver. 

My caregiver records this yelling over her cellphone and gets a call from the downstairs neighbor before she brings this to my bed. My downstairs neighbor goes to her window and tells the woman her name is XXXX XXXX, and no one has seen XXXX  XXXX in some time and asks her to leave. The women repeat her rant to her and says Ok, XXXX XXXX, but I see a mailbox. The neighbor informs her again that she is not XXXX XXXX. The mailbox does not have anyone 's name on it. The server then puts the court notice in the mailbox without an envelope laughing and walking away, according to both the caregiver and the downstairs neighbor XXXX XXXX. A photo was taken as to how the server put the notice in the mailbox with no envelope allowing XXXX XXXX to read the notice. 

Three other neighbors were outside and witnessed this women 's behavior. When they heard her yelling, the neighbor who has a camera on their home mentioned she might have recognized this woman doing this before. She also stated the possibility of seeing this woman before performing this unruly tactic for several years in what she perceives as XXXX and XXXX neighborhoods for another company XXXX collections. 

On XX/XX/XXXX, another notice was placed in the mailbox, this time in an envelope. 
Under 2014, DFS 23 NYCRR 1, a regulation to reform debt collection practices by debt collectors, including third-party debt collectors and debt buyers. Cavalry SPV I , LLC. Is responsible for the actions of the people they hire and the breach of privacy.

Company response to consumer: Closed with non-monetary relief