Consumer complaint received 2017-11-25
Company: LOBEL FINANCIAL CORPORATION
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX the day after making the payment my XXXX XXXX XXXX stopped working. After talki with the dealership ( XXXX XXXX XXXX ) they stated they would come and pick up the vehicle to repair. 3 weeks later on XX/XX/XXXX they picked up the vehicle to fix the problem with the vehicle starting. 

On Monday XX/XX/XXXX received a text received a text from XXXX XXXX XXXX not to pay Lobel financial because they owed us money and that the dealer would contact us. On XX/XX/XXXX was told that Lobel had not paid the dealership for the car yet and were refusing to release the check because of a dispute between the dealer and Lobel Financial regarded the owners previous business partner. Lobel was threatening to " unwind '' the deal. They were making XXXX XXXX XXXX liable for a situation with another dealership and was holding the financing of my vehicle as a threat unless XXXX XXXX paid them. 

On XX/XX/XXXX made contact with Lobel Financial local number and talked with the Manager ( XXXX ) explaining what we were told about the, trying to unwind the loan. He said shows nothing in regards to the loan being unwound and that as long as we were making the payments everything was good. At present the vehicle was up to date with the next payment being XX/XX/XXXX. After talking to Lobel, made contact back with XXXX XXXX and told them what was said to us. 

On XX/XX/XXXX received text from XXXX XXXX XXXX advising us to make contact with the Corporate Office and the individual threatening to unwind the loan named XXXX. Made contact with XXXX was told that the fault was on XXXX XXXX XXXX. Advised them that we would get a lawyer to fight what they were doing. Was advised to only to sue XXXX XXXX XXXX. Refused to give any reason on why the loan was being unwound. 

On XX/XX/XXXX went to Lobel Financial local office to make a payment. Requested to speak to the manager and was instead connected to the corporate office. Talked with XXXX of the corporate office. Explained to her how we were being informed that Lobel financial was unwinding the loan. Asked if we still had the vehicle and states no that it was at the dealership for repair. Asked if we wanted to keep vehicle and said yes. Advised that we would get a lawyer if this is not resolved and why were we being put in the middle of a dispute between the dealer and the finance company. XXXX stated that she was taking this all down and would contact us back with a resolution later in the day. She also stated that Lobel will not be taking our second payment since we were unsatisfied with what was going on. Asked whether or not this would effect our credit and was told no. At XXXX XXXX Pacific Standard time contacted Lobel to find out any resolution. Was told they were still looking into it and would contact back. 

On XX/XX/XXXX contacted XXXX and was told it was still under review. 

On XX/XX/XXXX contacted Lobel Financial as was told the loan was being unwind. That XXXX XXXX XXXX would repay the down payment. Inquired about first month payment and registration fees. Was told that the first month payment would be refunded and that they would look into the returning that. 

On XX/XX/XXXX Lobel Financial mails letter of " Notice of our Plan to Sell Property. '' ( Letter was received on XX/XX/XXXX. In letter Lobel states vehicle was repossessed on XX/XX/XXXX while the vehicle was still current. 

Lobel has not maintained their obligation as lien holder, attempted to find a way out of the loan and then is conducting an illegal repossession and sell of the vehicle. I feel they are taking advantage of a XXXX vet and his XXXX spouse.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation