Consumer complaint received 2022-02-05
Company: TRUIST FINANCIAL CORPORATION
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Unexpected or other fees

Complaint:
We request detailed balance proof, including deposit and withdrawal, for the entire XXXX XXXX fund at BB & T bank XXXX 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, a bank XXXX, was sentenced to 21 years in prison on XX/XX/XXXX for fraud and forgery of documents by XXXX XXXX, and thus required by the XXXX to remit money to XXXX. As a result, when I called BB & T XXXX BANKING XXXX XXXX, XXXX requested activation because the account was dormant in order to remit money to XXXX after XXXX hours. 
The activation fund XXXX {$11000.00} was loaned from a Korean bank and paid, and the activation was completed in XXXX. When I called BB & T XXXX BANKING XXXXXXXX XXXX  again, the remittance was said to be completed within XXXX hours, but the remittance was not completed. Thirty-six hours later, in order to obtain a Federal Department XXXX XXXX XXXX XXXX XXXX, XXXX are asked to procure US {$40000.00} within XXXX business days and complete the transaction. 
BB & T bank normally received proof of balance for activation funds received from XXXX. He requested proof of balance for the entire fund in XXXX XXXX XXXX account, but the process is pending. Even if you request a reason for the suspension, there is no reason. 

" FEDERAL RESERVE BANK XXXX XXXX XXXX, XXXX XXXX NY XXXX Date : XX/XX/XXXX Attention : XXXX XXXX XXXX We wish to inform you that upon verification and authentication of your credit advice instruction, the XXXX Bank hereby give the following instruction before the fund will reflect in the account below. 
ACCOUNT NAME : XXXX XXXX XXXX ACCOUNT NUMBER : XXXX XXXX XXXX : XXXX NAME OF BANK : XXXX XXXX BANK AMOUNT TO BE TRANSFERRED : XXXX {>= $1,000,000} TIME OF RELEASE : XX/XX/XXXX XXXX AM This is to inform... 
This is not a fee neither is it a lien, as it will be credited in your bank account, The {$11000.00} dollars will be reflected in your first transfer of {>= $1,000,000} dollars meaning you will receive the sum of {>= $1,000,000} dollars only. 
Please take note that there will be no other charges from this department or any other XXXX XXXX department concerning the reflection of your funds into your nominated bank account immediately we are in receipt of the world. 
Lastly, your lawyer representing you in the transaction should come over to XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX  DC XXXX XXXX XXXX Federal Reserve System ) with the fee and a copy of your identification card. 
XXXX XXXX XXXX, XXXX To Federal Reserve Bank... 
CC : XXXX XXXX XXXX Cc : XXXX XXXX of XXXX XXXX Consult '' It went all the way here with the XXXXXXXX XXXX memo, but additional help is needed. 

" Urgent XXXX ( XXXX  ) XXXX Sender, XXXX XXXX Recipient XXXX XXXX XXXX Attention : XXXX XXXXXXXX XXXX XXXX XXXX XXXX department of XXXX XXXX investigated the transaction after we received an memo from the XXXX hXXXX XXXX the Treasury XXXX is doing everything to move the fund with XXXX XXXX. .... XXXX XXXX '' I inherited the funds from a welfare worker and asked them to use them for social welfare activities, so far, XXXX private bank ( account activation ), Nebraska XXXX ( inheritance ), Nebraska XXXX XXXX ( fund origin ), XXXX XXXX Department XXXX ( drug ), FBI ( XXXX XXXX XXXX XXXX ), XXXX. It has reached the XXXX Department XXXX XXXX XXXX XXXX XXXX ) through securing ), FRB ( Account Activation ), and BB & T XXXX XXXX XXXX XXXX ( Account, Fund Status, CPIN Verification ). 
I don't know how far I have to go to complete the international remittance, and I don't have any funds, so I hope it will proceed as a follow-up payment. 
XXXX XXXX, the first lawyer to help me, was sentenced to 21 years in prison for fraud and forgery of documents by the FBI on XX/XX/XXXX. 

I ask you to help me figure out how to conclude this. 
I received a letter from XXXX XXXX XXXX XXXX of the XXXX on XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation