Consumer complaint received 2018-01-06
Company: Select Management Resources, LLC
State: MD
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
I obtained a {$1500.00}, loan from XXXX XXXX XXXX, on XX/XX/XXXX. The loan processed was hastily done, as I had arrived less that ten minutes to the location closing time, that was XXXX XXXX. Also the loan processor was pregnant almost due and was overwhelmed with fatigue. Little did I know or did she explained that said loan maturity date was XX/XX/XXXX of the next month meaning I had 30 days to payoff the loan plus the interest, she basically mention the monthly payment of approximately {$620.00}. Upon my arrival home from the loan location, and carefully reviewing the contract I was gravely shock on the interest rates, including the amount of payment and the time. I called back the next day, hoping to work out a longer time and a better interest rate, on the loan. I was advised it would n't matter I will still have to pay the designated amount. 
I thought to just pay it off. After almost completing the amount I borrowed I then requested account balance, then I was informed all the payment made thus far was interest the loan itself is still outstanding. I was shocked we had couple of arguments over the phone, and I requested another option of settling the loan, an option XXXX rejected. 
My husband was never part of the loan, neither was his information or place of work used on the application. On XX/XX/XXXX, my husband used my vehicle a XXXX XXXX, the vehicle title I had used on the loan transaction and parked at the XXXX XXXX XXXX XXXX parking. This is a secure parking with guarded gate, fence and you also have to have been cleared with an airport badge, to access said facility. A specific towing company called " XXXX XXXX '' operates the parking in collaboration with XXXX XXXX police, if necessary to have an unauthorized vehicle towed the police will issue a permit & warrant to have XXXX XXXX tow a vehicle from the parking. However, this was not the case, XXXX used an unauthorized towing company to infiltrate the parking facility and stole my vehicle. Police at the airport confirmed there was n't any request or permission to have this vehicle towed. They also stressed how the company actually had total disregard for the rule of law, by engaging in such act, it also demonstrate a lapse in security at such a highly sensitive location. 
The police had to painstakingly go through security camera to investigate and provide information on the vehicle location disappearance. I reached out to XXXX XXXX XXXX, after the police informed us of the illegal repossession of the vehicle. Their response was you owe us {$5300.00}. you 'll have to pay that amount before getting your vehicle. 
There was a serious breach of the peace in seizing my vehicle. A breach of peace that constitute a gross violation of a creditor seizing a property from an alleged debtor. XXXX action in accessing the vehicle, including the interest rates, time & terms of said loan clearly in-act a deficiency judgment. I am submitting said complain to your kind offices for proper redress/adjudication, as I currently do n't have a vehicle and facing numerous challenges in getting around. Ive also attached the contract, my FTC complaint receipt, and contact for the police officer that handled the case. Please feel free to contact me with any questions or comments. 

Best Regards, Complainant

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief