Consumer complaint received 2019-04-07
Company: Paypal Holdings, Inc
State: MO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I am in receipt of your letter dated XX/XX/XXXX, and I would like to let you know I am extremely upset. For almost a month now I have been attempting to call in to file disputes, there is long wait times of over a hour, only to then have to be transferred to another department who always disconnects the calls. Further more, when I do finally get through to your disputes department, they send the seller who is scamming me a message instead of filing and escalating them as I asked. They are being done once a month, randomly and not all at the same time as I asked. 
I was sent a empty package and have proof that some of your sellers are scamming but I am being penalized financially. Your rep forced me to pay almost {$50.00} to mail back a empty package to XXXX before you returned my money. I have lost funds because of this. The seller said he was shipping a ring which was 7 grams yet the entire package weighed 0.5 grams and was titled a document. Paypal still choose to force me to send more money mailing this back to receive my funds. 
We are a music company, and there is another seller who runs XXXX XXXX XXXX XXXX that is scamming clients not selling the services as advertised. I was told they did XXXX marketing promotion to drive real listeners to my music. I have paid them over {$880.00} from my account and they have used fake bots to boost streams which has got XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Missouri XXXX XXXX XXXX 1 of 3 my music removed from XXXX. This is causing additional problems and I have contacted the seller who is now posting derogatory messages on my XXXX page saying I stole a credit card. The cards on file used are real, and are mine and the disputes are because they are lying using fake play bots, instead of real traffic from marketing the right way. Paypal will not let me through to the disputes department to take care of all these matters at once. I have spent over a month calling almost daily, sending e-mails, complaints to XXXX, attorney generaXXXX  and CFPB among trying other things. I still have not been fully able to resolve these matters and now I am out of more money. I plan to file legal action in court against Paypal stemming from these matters. Please review the items in my account below I need disputed and the claim escalated and resolved immediately within 10 days. This has taken way to long, an is using lots of my time and energy which should be going into making music. SO SINCE I HAVE TO KEEP GOING BACK AND FOURTH WE CAN DO IT IN FEDERAL COURT WHEN I SUE YOU FOR AT LEAST {$75000.00}. 
Your company keeps randomly doing these 12 disputes instead of all at once, my bank account with XXXX XXXX XXXX XXXX XXXX was shut down because of this matter. So now after I wait 10 days for you to message, then 10 days to escalate after no reply, you send the funds to a closed bank account. The bank has to now mail me cashiers checks for each one of these transactions which take 5-7 business days. I have received 2 so far and you are disputing these 1 each month. At this rate it will take all year to resolve this matter doing 12 disputes and only being able to get your company to do 1 at a time each month even though have been notified multiple times, multiple ways all at once. I should not take a full month to get my month back from your sellers sending empty packages, and using fake play bots adverting it as real. THIS IS RIDICULOUS. Please return my funds immediately. I have already received the {$10.00} and {$1200.00} payment today. I am waiting on the refund for the {$22.00} from XX/XX/XXXX that was refunded on XX/XX/XXXX with the rest of the transactions below. 
TRACKING INFORMATION - FORCED FROM PAYPAL 1. The tracking number for the empty package your company forced me to send back in order to get the refund is XXXX from USPS.com 2. The amount it cost me to send back the empty package was {$49.00} 3. I notified your company about this but was told in order to receive refund I had to return the empty package, and which made me mad so I will be suing your company even after my refunds are processed because I am now out of additional money that wont be returned after this long wait, and numerous complaints which take time. 
4. You hire employees who are on the clock being paid to waste my time and money, while I am a small business owner who losses additional income while dealing with matters pertaining to trying to fix these issues stemming from paypal allowing scammers to be successful with the help of paypal. 
2 of 3 ITEMS TO DISPUTE 1. XX/XX/XXXX - XXXX, XXXX - {$200.00} 2. XX/XX/XXXX - XXXX, XXXX - {$140.00} 3. XX/XX/XXXX - XXXX - {$10.00} {$150.00} {$42.00} 4. XX/XX/XXXX - XXXX - {$100.00} {$35.00} 5. XX/XX/XXXX - XXXX - {$28.00} {$70.00} REASONS FOR DISPUTE 1. THE SELLER IS USING FRAUDULENT BOTS TO BOOST THE NUMBER OF STREAMS WHICH IS SCAMMING MUSIC COMPANIES LIKE XXXX ETC. 
2. THIS IS NOT WHAT I PURCHASED, I XXXX XXXX PROMOTION TO FIND PEOPE WHO KNOW WHO TO MARKET MY MUSIC TO REAL LISTENERS. 
3. I WOULD NEVER BUY FAKE PLAYS, IT DOES NOT DO ANY GOOD, I NEED REAL LISTENERS WHO WILL COME OUT TO LIVE CONCERTS.

4. THE COMPANY SHOULD BE BANNED FROM DOING ANY FURTHER BUSINESS WITH PAYPAL FOR THE NUMBER OF DISPUTES AGAINST THEM. 
5. THE CREDIT CARD USED IS NOT STOLEN, BUT THEIR TECHNIQUES AND SOCIAL MEDIA METHODS USED ARE FRAUDULENT.

6. IM A REAL AMERICAN BUSINESS OWNER WHO DOES NOT KNOW MUCH ABOUT SOCIAL MEDIA, SO I ATTEMPTED TO HIRE A REAL COMPANY TO HELP IN THIS AREA NOT BE SCAMMED.

Company response to consumer: Closed with explanation