Consumer complaint received 2019-05-29
Company: Westlake Services, LLC
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I was approved for a 2004 XXXX XXXX XXXX upon my departure before putting down $ XXXX {$2000.00} and about $ XXXX {$600.00} for my Full Coverage insurance with the general. I was told from the beginning the vehicle was a 2004 XXXX XXXX XXXX, My loan was taken out for a 2004 XXXX XXXX XXXX also. I found out the true year, Make, Model and Edition upon my visit to the dmv to get the 2004 XXXX XXXX XXXX registered with plates and Decals! I was told the information on the paperwork and or loan information was not correct and or for the Vehicle that I knew to be mine, Was in fact not my sedan at all this whole time. There was literally another guy driving my true to be sedan and I was driving his sedan without any clue! I was told that the serial number was a match for the 2007 XXXX XXXX XXXX, which is what was told to me by the DMV Professional at that moment and urged me to report it due to the type of financial mishap being fraudulent and a very serious matter! I did as I was told, The information was filled out properly and filed for Review. The information got back to XXXX  XXXX XXXX somehow when I went to make a payment for The 2007 XXXX XXXX XXXX and or also to be seen by a mechanic due to the transmission dying, I was told by the mechanic and he wouldnt be able to get me seen for 3 months and also the new transmission would have supposedly taken a long-While before they call you, Also to get told to file a investigation on the automotive Lot called XXXX XXXX XXXX Located at XXXX XXXX XXXX XXXX. XXXX XXXX, NV XXXX was very stressful and took a bit of a toll on me! The DMV I went to was located at XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, NV XXXX. Ok lets fast forward to about 4 months after all of this fraudulent mess, The sedans transmission went out while I was taking my mother to work! The car would not start at all, It would just click, so I told the bank what was up and they said it was nothing they could do and its out of their hands. To conclude this true but very long story, It broke down and was not operational at all! The mechanic was still booked apparently after he had been given a extra month after he told me 3 Months to service my 2007 XXXX XXXX XXXX. I told bank and XXXX XXXX XXXX that I was not going to continue to pay a {$300.00} car note for a rundown sedan that was exhausted and no longer operational and not to mention the $ XXXX {$600.00} for auto insurance! They picked it up, Re-sold it at a auction, Got like {$7000.00} for it but the bank and or XXXX XXXX XXXX financed me for {$13000.00}!!! So they took the {$7000.00} and subtracted it from the {$13000.00} and left me with this huge bill that Im paying on for no reason literally, they never asked me if I wanted to pick a different vehicle knowing the condition the current sedan is in ... ..it was and still is very unprofessional and fraudulent!!! Its been the reason my credit it so low and why I can get any car I apply for! I need at least {$20000.00} to be financially stable and or more, I have a job that pays me well now to!

Company response to consumer: Closed with explanation