Consumer complaint received 2020-04-29
Company: TRUIST FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XX/XX/XXXX I opened a loan for a business trailer in the amount of {$4100.00}. I had to file chapter XXXX   bankruptcy which was discharged on XX/XX/XXXX. I filed a reaffirmation letter with the court for this loan from Sheffield financial. The court approved the reaffirmation and I have made all payments on this loan on time and as of yesterday, it has been paid in full. 

I have filed multiple disputes with XXXX  credit , XXXX XXXX, and XXXX  along with contacting the company directly. On XX/XX/XXXX I received a letter from XXXX XXXX the Senior Vice President of Sheffield Financial which clearly states there was an error with my account and the reaffirmation letter was received just after they coded my account and failed to go back and re-code my account and adjust things with the credit bureaus. In this letter, he clearly states my account is current and they made an internal error prematurely charging off my account and placing derogatory information on my credit reports. He stated they would go in and fix this and adjust my credit reports in 2 to 3 weeks. He also thanked me for honoring my obligation with Sheffield as well as bringing this matter to his attention. All the disputes I have filed with the credit bureaus have been closed and either show no changes or in the last case of XXXX  Sheffield added a 3rd derogatory mark saying I missed last month 's payment and on XXXX  report say the following under STATUS- " Account charged off/Never late. {$14000.00} written off. {$180.00} past due as of XXXX XXXX. '' officially the case says " no change '' but the wrongfully " charged off '' amount jumped from {$1400.00} to an absurd of {$14000.00}. This is outrages as my total loan amount was only {$4100.00}. 

I have all the documentation which I provided Sheffield 's internal dispute department directly as well as the credit bureaus and these errors along with the new errors have not been resolved in what I feel is a timely manner and only seems to be getting worse. I have been very patient and understanding but I feel helpless in this situation and hurt that they have been paid in full and taken care of throughout my bankruptcy. I have honored our agreement and made my payments and protected them from my bankruptcy only to be made to feel like I have hurt them. I also have a voice mail from Mr. XXXX which also acknowledges this situation and their error and an assurance that I will be fixed. This unfortunate situation has resulted in a negative credit score for me which is affecting me and stopping me from gaining new credit and loans that I currently need. Since I have started this process in getting this fixed I have only been hurt more and the original errors have been made more egregious and punitive against me. As a result, my credit score has dropped even more from their new errors. 

I have left messages for Mr. XXXX and spoken to account managers with Sheffield and have not received any callbacks from him and they all say he is the only one who can help me. 

I only want them to honor our agreement as I have worked hard to honor my obligations to them and have gone to great lengths to pay my loan on time and all throughout my bankruptcy and protected them with a court-approved reaffirmation letter. This process has been going on so long that they have now been paid in full and my obligation and debt completely satisfied. 

All 3 Credit reporting agency records need to be properly and completely changed to reflect There was no charge off ( {$14000.00} ), no derogatory remarks on my reports, my account is and has not been late, my account has been paid in full and fully satisfied as well as being in good standing. 

I understand mistakes happen, I have followed all the rules and requirements to address these errors and made myself available, provided all documentation the situation required to be resolved. As of this date, only additional derogatory items and negative remarks been changed by Sheffield. 

Thank you for your attention in this matter and I hope this finally resolves this very unfortunate situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation