Consumer complaint received 2018-01-13
Company: Manhattan Beach Venture, LLC
State: LA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
In XX/XX/XXXX I contacted a student loan servicer to see if I could have my student loan debt forgiven. I was told that I did qualify and that I had to make a monthly payment of XXXX starting XX/XX/XXXX. In the original conversation I was told that I would be paying the third party company on a monthly basis for them to handle everything on my account. I was told that the only thing I needed to do was make sure I made my payments on time. On yesterday, XX/XX/XXXX, I decided to view my credit score on XXXX XXXX and realized that my score dropped one point. After looking further into it I discovered that my student loan debt was no longer a {$0.00} balance with a {$0.00} payment. I attempted to contact XXXX XXXX  to get an understanding about what happened to my account. They did not answer so I called XXXX. When I spoke with the company they informed me that I was due for a recertification and they sent emails to my account in XX/XX/XXXX. I informed the person about my third party company who was supposed to be handling my account and told her that I did not know about the recertification. She informed me that several people have been scammed by these third party companies into paying for services that are not provided as promised. She told me the options that I had to make my account right and recertify myself. I did the recertification while on the phone with her to get my account back on track and I was advised to make a complaint with CFPB. Today, XX/XX/XXXX, I received a return call from XXXX XXXX during the call I explained the situation and asked for my services to be cancelled. I was told that they are just the finance company and can not cancel the services, I needed to contact XXXX XXXX XXXX. I called and asked for the services to be cancelled on my account and was told that they do not cancel services. I asked to speak with a Supervisor and he informed me that the original company that I signed up with Manhattan Beach Venture LLC, shut down and they took over my file. He stated that I only had 5 days to cancel the services. I explained to him that I never received any notification from them about my account being transferred or being up for recertification. He said that an email was sent in XX/XX/XXXX and XX/XX/XXXXand it may have went to my spam. I asked if my account could be cancelled because the services that I am paying for have not been provided. He stated that I am paying the company for the initial services they provided and that they do n't have to do anything else on my account. I told him that I felt that I was mislead into signing up for the services because I was told that I 'd be paying for continued services for the next four years and since I was able to fix my account and recertify on my own through XXXX I did not want to continue paying XXXX for nothing. He again told me that they can not cancel my account and there was nothing he could do about it. I would like to have my case reviewed and my contract. I am getting a lawyer and I will pursue a lawsuit if necessary.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation