Consumer complaint received 2017-09-03
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
Thank you for reviewing this matter. My experience with XXXX has been an utter nightmare. I have worked diligently for decades to be a responsible credit holder and achieved a credit score exceeding 800. As I am a XXXX XXXX XXXX  and XXXX XXXX XXXX this is integral to my livelihood. I applied for a XXXX  due to the advertised no fee balance transfer fee and was approved with a {$30000.00} credit limit. At application it was asked what I intended to transfer and I listed {$20000.00} from my XXXX XXXX as one of the intended transfers. Approx 2 weeks later I received my credit card in the mail showing a XXXX balance. There was zero mention of a pending transfer in process. I waited an additional 2 weeks and received an email that I was free to initiate my balance transfers. Again my balance showed zero and there was no notation anywhere of a pending transfer. I logged on and requested XXXX to my XXXX XXXX, XXXX to a second account, and XXXX to a 3rd. Making careful not to not utilize 100 % of my avail credit as I know the negative ramifications this has on my credit score. I was diligent to utilize only {$28000.00} of my XXXX limit again to preserve my credit standing. A days later I logged on and noticed that XXXX XXXX had been paid two payments of {$20000.00}, a total of {$40000.00}, which even exceeded the amount owed on the account. Furthermore despite my credit limit being XXXX, XXXX was my balance, exceeding my credit limit by XXXX. I immediately called XXXX and was passed from associate to associate and got nowhere. I opened a case number XXXX and was told a manager would be calling me. The following day no one called I called again and same continued associate upon associate told me nothing they could do, payment had posted, could not recall it. It was recommended by an associate to apply for a credit limit increase to bring my account to positive standing or pay the overage down. I did not have over {$18000.00} laying around so I consented begrudgingly to applying for an increase, only te be met with an immediate decline as " I was over my avail credit limit '', which was already know when they suggested it in the first place. Hours and hours on the phone with associates and managers and not one person took any ownership to resolve this grotesque error on behalf of XXXX. I called XXXX  and arranged for a payment to be made to XXXX of {$19000.00} which brought the account now under my credit limit and back to positive standing. This all transpired in a 5 day window I called of the error the day it happened, called daily pleading for resolution and opened a case number, then personally fixed it after days of getting absolutely nowhere with XXXX. The following day I received an alert from XXXX credit monitoring services that my credit score decreased 73 points on XX/XX/19, the reason cited as I had exceeded my credit limit on XXXX. I killed myself to fix their error and I was reported negatively nonetheless and took a massive credit hit as a result thereof. I feel their handling of this matter is nothing short of criminal. I have worked hard and diligently to be an exceptionally responsible credit holder and the negligent actions of this institution have impacted my profoundly. Please I urge for your help in this matter what I have been through is wrong and this institution needs to be accountable to fix this tremendous error their actions and poor communication caused.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation