Consumer complaint received 2023-02-02
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Okay so XXXX 's XXXXXXXX XXXX down here in Florida I'm located on XXXX XXXX XXXX hired me to detail a couple of cars he had on his lot and so he paid me by check and he made the check out to XXXX XXXX which is a business that I have been starting up and I have been waiting to get the LLC and all of that set up but there's has been complications in doing that which is delayed that process so I went to my bank to deposit the check into my personal account because I don't have a business account with them yet and even though the check has cleared through the other bank and has fully deposited into my account without any interruption or cancellation of the check my bank has Chase Bank is my bank Chase has frozen my account Frozen my debit card and is now indefinitely holding that money and I have made contact with them twice to try and resolve this matter and they want me to show legal documentation from an attorney that states that I own that business at which point I told them that I do not have that as as of yet and it is now going to be impossible for me to acquire that because I found out as of XX/XX/31st 2023 somebody else has already filed for the business name of XXXX XXXX  so therefore I can not provide the documentation that they are wanting due to the fact somebody else has already filed and founded a detailing business under that name while I was in the process of filing mine so for the same name so they beat me to it and so I have relayed this to Chase Bank and they have refused to return the money to the account of XXXX 's XXXX XXXX  they've refused to send the money back to his bank they've refused to release the money an unfreeze my account and my debit card despite the fact that I will not be able to provide them that documentation due to the fact somebody else as I said has beaten me to filing for the LLC for the name XXXX XXXX  and so I asked him I said well if I do found a business and I does have XXXX XXXX  in the name you know would that work to resolve this issue at which point they told me it has to match word for word what is on the check which is impossible because as I said somebody else beat me too filing for that exact name so there not going to send the money back to XXXX XXXX XXXX which I know the owner of XXXX 's XXXX XXXX XXXX  on a semi personal level okay I'm even worked for him helping him out while he was struggling with two of his people being out of work temporarily one was on vacation the other one was on medical leave so I've worked with him I've done work for him detailing work and I know him on a XXXX  semi semi personal level but no matter what I try to do to resolve this they refuse to cooperate in any kind of way or compromise in any kind of way they won't even you know cuz I asked them I said well what if I never provide that documentation then what happens at which point they're representative told me that they would hold on to the money indefinitely which they can't do they they're not allowed to do that because one if they suspect it's a fraudulent check then they should be reporting it to the proper authorities at which point it's going to get thrown out immediately because I know the business owner and he did mean to write me that track he just forgot to put my legal name on the track and next to my well what was going to be my business name and two my income tax return from the IRS is being direct deposited into the account that is frozen and because it's frozen I won't have access to my IRS income tax refund either at which point that becomes theft by swindle I have done everything in my power to try and resolve the situation with Chase Bank but they refused to cooperate or budge in any kind of way and are waiting on paperwork for a business that I can now no longer claim thus the paperwork is never coming and I've asked them to send that money back to XXXX XXXX XXXX I don't want the money not if it's going to cause a problem at which they refuse to do that until I provide them documentation that is no longer legally eligible for me to acquire to give to them and to make matters worse they have threatened to Red Flag me in the back system which I'm assuming is the system that communicates to all banks Nationwide also due to the fact that they have Frozen that account I was unable to make any of my credit card payments this month well the month for the month of XXXX so now my credit card payments are late which has adversely affected my credit and I have credit card companies calling me wanting their money cuz like one of my credit cards is through XXXX another one is through XXXX Bank and they've called me informing me that my payment is late and I can't give them their money now because my accounts Frozen

Company response to consumer: Closed with non-monetary relief