Consumer complaint received 2021-10-18
Company: Specialized Loan Servicing Holdings LLC
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
To whom it may concern : Please see attched documents from my attorney that states the incompetence, unethical practices, Omission of errors request of back dating legal documets. Sending documents to wrong address advised 3 to 5 times to recently after over a year they send a certificate of change. a month ago Not trustworthy Omission of error verbally to my attorney and I to continue to make mistakes. Employee goes MIA foe over a week to call and state they put hold on Sherriff Sale when in doubt my attorney advised. Approved signed legal modification to request to back date documents. Dismissal avoidance of my attorneys communication. Almost lost my home one day before sale for their attorney as well said all is on hold when in doubt was not from SLS communication broken Buyer Beware read the reviews.. Now a conversation was done by my attorney and employee who has given omission of error to correct to again do wrong in communication. The employee was required to contact my attorney when in doubt I did a conference call for him to hang up and state he called him did not. Trial Period done successfully. XXXX check sent back advised by employee we will update the numbers send a new updated modification agreement. I communicated with employee prior that you want a notarized approved modification and requested to back date on one form when notarized legally he said yes. Then he stated donot send any checks we will correct. Apologized to my attorney at time he is and was prior furious at their business ethics. To send a new application when in doubt approved modification made payments etc. They are trying to cover their erroneous behavior. XX/XX/XXXX again is my XXXX sale that needs to be put on hold by SLS again SLS has avoided my attorney to now action must be taken it is SLS responsiblility and they are accountable for their unethical practices. Received correct approved modification last month asked to back date.. made payments now I am to do a new application when in doubt it is extremely unethical. I requested all in writing they will not put anything in writing they know their omission have been acknowledged by SLS. Buyer beware..They have no concern of the borrower. In this pandemic XXXX over have passed on and they are now trying to take advantage of people for their benefit of loss which in doubt is not allowed and against all premises. The emplyee has gone MIA again he stated all was done and nothing was. They have called emotional distress at the same time apologize and continue to do unethical practices. Approved Modification never sent documents to send to be notarized in XXXX to ask to back date unethical than when in fact the internal office had no idea of dates then to send XXXX approval in XXXX correct modification. Nothing has been done correctly denied avoided and now apologizes hoping that will satisfy when in doubt continues to do unethical practices Buyer Beware. No missed payments as per Trial period

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation