Consumer complaint received 2021-03-12
Company: CAPITAL ONE FINANCIAL CORPORATION
State: KS
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On or around XX/XX/XXXX I was vacationing in XXXX XXXX, Missouri and was mislead into opening a Saks Fifth Avenue Credit Card underwritten by Capital One, that I would receive a promotional 10 % off my purchase and additionally would also get to utilize a rare {$300.00} off my purchase over {$1200.00}. Acting upon this very information, see attached proof of such promises and scheme/artifice by SAKS/CapOne Agents, I proceeded to apply and was approved for the card. The sales associate explained to me they did not have the item I wanted to purchase but I could still do so online and even though the promotion of XXXX off expired that day I could go online where it was available and get the 10 % off and {$300.00} discount, she told me additionally that I would need to call the CapitalOne Credit Services number via Saks to get the card number so that I could use it that day and take advantage of the promotion, and to reiterate a promotion that is rarely given in any time, as such I immediately went back to the hotel and called the credit division and asked for the information that the sales associate advised me of. However much to my surprise the agent with CapitalOne/Saks Card Services said they do not give temporary card numbers and that the purchase I was going to make was too much compared to my credit limit that the XXXX told me it was, she said XXXX they said it was XXXX, this lead to a prolonged and rather frustrating waste of my time and phone call, only to find out I was mislead because of XXXX , and Capital Ones repeated and legerdemain slight of hand deceptive policy of lying and now hurting my credit with the end result of having nothing gained from opening the card. Which of courses begs the question of why would I have spent the time to open a card that as advertised and presented to me to get a card that in actuality provided nothing of the sort and was filled with false statements and lies? Additionally this bore out negative credit consequences as I have incurred a hard inquiry pull on my Equifax credit report and a new trade-line, albeit closed but nonetheless lowered my XXXX by a significant amount. Prior to this malfeasance and deception my scores ranged from XXXX XXXX XXXX and I have major accounts with XXXX, XXXX, XXXX  XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX with the smallest credit line being {$7500.00} and the largest being {$50000.00}, I could have used any of those since arguably the rewards any of the above provided give some benefit that undoubtedly is superior to nothing as this charlatan of a card issued via Saks Capital One, does nothing because of again misstatements, and outright false claims, if this is not evidence of fraud then I do not know of any case in which the Federal Trade Commissions promulgated rules on UDAP, would thus apply. In the end as I have stated, I was deceived and ultimately harmed by the lies told by capital one and its crony Saks Fifth Avenue to harm my credit report and get me to use their card instead of my established card for the purposes of making additional monies, unethically I may add, I then requested that to end this charade, by requesting they close the account and not report the card, which is in fact within capital ones power and authority ( Federal Trade Commissions promulgated opinion in XXXX, and fathered by FACTA ), and they again on a recorded line with Agent XXXX for CaptialOne/Saks said they would not do even though in all reality I was a victim of fraud and victiimzed by Saks since they have a fidiuary responsibility to provide consumers like myself with accurate and true information not lies and false pretenses, at this juncture she continued to repeat and parrot lies stating in a blanket fashion that no creditor could request a trade-line not report to the CRAs, something that the CFPB, FTC, Federal Courts, and even the CRAs know to be false. UDF/UDR forms are used routinely by creditors to request a change or deletion of information to CRAs about specific accounts and consumers. Because of this hideous violation of federal, state, and ethical boundaries of law and common sense I demand that they not only not report the card that was never even sent out nor used, and not given a single benefit, but they also remove the inquiry or I will proceed with legal action and including filing a police report stating they have committed fraud by inducing me to take a loan under duress and false pretenses-A crime both state and federal. I sincerely wish to put an end to this ridiculous deceptive charade and have them do the right and legal thing by deleting the account from my credit report, and removing the inquiry both of which are within their power to do so, and because of the above listed issues and damages they should preemptively done so without me asking and instead of parroting lies because of the now legal consequences of this dereliction of their fiduciary duty and Federal UDAP laws.

Company response to consumer: Closed with non-monetary relief