Consumer complaint received 2023-06-22
Company: U.S. BANCORP
State: UT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I disputed a total of 7 charges on my account that I did not authorize and I received no services for. My dispute with US bank was denied as they said the merchant provided the 3 digit code on back and my phone number " proving I authorized the charges '' ( I DID NOT ) The seven charges were for {$170.00} each from a XXXX XXXX # Here they are per my US Bank statement. 

XX/XX/XXXX {$170.00} Charged XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX  XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX I received no services from this what appears to be medical facility. On-line XXXX reviews show that the same thing is happening to other individuals. 

The dispute department treated me very rudely, did not believe what I told them, and would not consider any new information. 

I repeat I did not receive any services from this company and did not authorize the charges. 

I spoke with a supervisor named XXXX at US Bank who was the rudest of all. Very unprofessional and would not even consider other information. 

When googling XXXX it takes you to the following website with these similar complaints. 

XXXX Most relevant Newest Highest Lowest XXXX XXXX XXXX XXXX XXXX XXXX photos XXXX hours agoNEW-Edit unauthorized credit card charges over {$1000.00}. Did not receive any services. Phone number does not work. XXXX  XXXX XXXX XXXX XXXX XXXX review 2 months ago I had XXXX phone consultation with a nurse over XXXX years ago, and paid for the consultation on the spot. They continue to charge my card, several XXXX dollars at this point. My calls to the clinic are never answered - no voicemail More XXXX XXXX XXXX XXXX XXXX XXXX reviews 2 months ago Used to XXXX XXXX XXXX. I saw him for over 10 years. About a year ago office stopped answering the phone. Then I have since unexpectedly received XXXX ( yes XXXX!!! ) charges for {$150.00} each on my debit card. I last had a televisit in XX/XX/XXXX which More XXXX XXXX XXXX XXXX XXXX XXXX reviews 3 months ago Its been over a month that I paid for my visit, met with XXXX XXXX and he has not filled my prescriptions yet. I received a text from XXXX XXXX confirming where they were supposed to go, and what the meds were. That was after XXXX weeks More XXXX XXXX XXXX XXXX XXXX XXXX reviews 3 months ago These guys keep charging my credit card when I have not had an appointment! They dont answer the phone or call me back! This is not right! I called my bank to reverse the payment and all that happened was they charged it again! 
XXXX XXXX XXXX XXXX XXXX XXXX reviews 10 months ago These guys charged my card {$150.00}. Tried calling them but all I get is a busy signal. I was a patient 3 years ago. Haven't done anything with them since. Can't get a hold of them and now I'm out {$150.00}. This is just not right. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation