Consumer complaint received 2020-10-08
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
American Express Company with my credit card has been double billing charges and even triple billing charges to my account on many occasions dating years back also adding late fees and interest fees over the years when I was never late as the credit bureau will show my history of exceptional payment history. American Express change and combine my pay over time charges as one bill on several occasions trying to adjust their mistakes which is still incorrect because I dont owe anything on pay overtime and because American Express was double charging me for charges I had no knowledge of for years with interest, was adding up over the years because at the time customers couldnt see their pay overtime charges or balances which I always inquired over the years and they always say its in your billing statements which wasnt true they made it very confusing for customers to know what was the pay overtime balances. But on  XX/XX/XXXX my pay overtime balances was paid in full and entire account balance was paid off and even then I felt like that balance was incorrect because that pay off balance included over {$5000.00} charges, fees and interest in the pay overtime balances which also included double charges and even triple charges and numerous of late fee charges I went as far back as XXXX with the late fees until I got exhausted looking on my statements, I been a member since XXXX how many more late fees or double and triple charges was added to my billing statements or pay overtime balances. Because these are just a few that I went back to. Also on some of my billing statements I was making payments on more than I charge on my bill for instance XXXX XXXX XXXX my total charges was {$500.00} but American Express had amount due in charges {$820.00} that was incorrect and other billing statements was the same problem .Attached is just a few copies of my billing statements which overcharged fees and interest and overcharged late fees and double and triple billing for the same items I knew nothing about. American Express is harassing me about making a payment for this month through text messages, emails and phone calls say unknown but when I call the number it was American Express. I got a letter on XX/XX/XXXX while we investigate this for you, you wont be responsible for the {$22000.00} under review. If necessary, we will adjust any interest charges or American Express fees associated with the disputed amount. I have been through this before in the past and they say the same statements in the letters and the entire balance that Im disputing is applied right back to my billing statements and during the time balance is being disputed they still in between while balance being investigated continue to harass me about making a payment. Attached is the multiple harassing text messages and emails. Please report this complaint to XXXX XXXX XXXX VP this is the complaint department and phone number XXXX XXXX

Company response to consumer: Closed with explanation