Consumer complaint received 2018-10-20
Company: U.S. BANCORP
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
XX/XX/XXXX, signed first refinance loan. XX/XX/XXXX, second one was signed. Banker asked me did I want to sign up for a XXXX savings account which was free from monthly maintenance fees sence I had a checking account in good standing for three years. I said sure. So I then had a Checking account, savings account, and a XXXX savings account. Now I was told my monthly payments would be {$120.00} a month which would be removed from my checking account. In order to get a {$50.00} dollar saving. But if the payment is not honored because of returned status, I will be charged {$25.00} late fee, and {$50.00} return fee. So for six months I never received noticed of any problems. Then I started getting calls from the auto loan department claiming they had not received a payment. So I went and made an inquiry at the bank about this problem. So after I kept getting calls where even though I had the money in my account I was still getting calls from the auto loan department. So on XX/XX/XXXX, I told a male banker XXXX XXXX to close all accounts except the two credit cards and my auto loan. For some reason the bank or someone had opened up a side checking account on the same day. My auto loan was approved. Even though I closed all checking and savings accounts in the 6 month of XXXX. I received a letter dated XXXX XXXX, saying account for one would be closed on XX/XX/XXXX. Because of the {$8.00} monthly fee. Which the bank kept open 3 to 4 months drawing late fees, over limit fees, and monthly fees. Which to me only looked good for that branch records of padding there accounts because I had not used the account sence the XXXX month of XXXX. Now even though the account was supposed to had been closed on XX/XX/XXXX. It still was left open even longer. Where after I had to buy all statements of {$3.00} a page even if the pages only had the bank info., at the bottom. Not just certain statements all statements for the account number. Which was a lot, but I did. So I got a statement from XXXX XXXX, XXXX XXXX, XXXX. When I asked why the statement was 3 months instead of one the banker said the account was closed in XXXX, and that they put it all on the same statement. So then when I made my auto loan payment the teller removed the money and placed it into the mystery side checking. Then when the bank seen money was still being put into a closed account they paid a bill, which I had already paid. In XXXX, of XXXX. Then with my original checking account, which should had been closed on XXXX, of XXXX the bank kept open until XXXX, of XXXX. Even though I was paying car payments myself. So when the bank seen my money was in that account they did the following : 1. Returned withdrawal {$20.00} 2. Returned withdrawal {$110.00} 3. " " {$110.00} 4. " " {$110.00} 5. " " {$2.00} 6. " " {$30.00} 7. " " {$220.00} 8. " " {$350.00} TOTAL DEPOSITS/CREDITS. {$980.00} Then I made a  payment on XX/XX/XXXX, for {$1200.00}, and then they still kept car for almost 4 days. When I finally got car items were missing that totaled {$120.00}. And door was broken, which it was not when bank stole. Now according to bank, in XX/XX/XXXX, my credit was not good enough to get auto loan. Four months later, it was with the same credit score. Now when I went to another bank and was approved for a {$10000.00} credit card. That same month a day or two later car was supposedly REPO., really STOLEN by bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation