Consumer complaint received 2019-05-16
Company: Paypal Holdings, Inc
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
On XX/XX/2019 my federal income tax was direct deposited by the IRS into my PAYPAL account in the amount of {$5100.00} and when you click on the transaction you see it says tax refund. After my money was direct deposited paypal then blocked my account and blocked my debit card associated with that account so I couldnt spend my own money. I immediately call customer service and speak to a representative and she tells me the reason my account was blocked was because the direct deposit i received was a large amount I immediately ask to speak to a supervisor, she then puts me on hold for 45 mins and i was able to speak to a supervisor. I spoke to the supervisor and she told me that my account was blocked because the amount of my direct deposit so I ask her what can I do to have the block removed from my account cause I needed my money so I didnt lose my home that supervisor told me I had to send them invoices and receipts showing why the irs sent me a tax refund. I told her I could send my tax return but invoices and receipts have nothing to do with a federal income tax refund I was then told if I cant send an invoice then the block would not be removed. I told her if they was not gon na remove the block then I wanted them to send me a check or whatever they had to do for the money I had in my account, she then told me if I couldnt send them that invoice they were not sending me my own money. I told her paypal stealing my money issued to me by the Internal Revenue Service was illegal and that I would be filing a complaint, posting on every social media account, contacting a lawyer, and contacting the IRS about paypal stealing their money and not allowing me access to my funds. I then told her I wanted to speak to someone above her cause I needed my money it was my money not paypals money to do with as they please and I would not stop until I either got my money or I am awarded 20 times more money then what paypal stole from me by a judge when a lawsuit is filed against paypal by me and the IRS,  I never thought I would ever have the IRS on my side helping me through the lawsuit process. The supervisor then hangs up on me and 20 minutes later I went to login to my paypal account to see if the block had been removed yet and gave me an error message saying my account was suspended so now I cant even get into my paypal account to see if my {$5000.00} dollars was even still in the account or if paypal had withdrew it from my account.Something has got to be done not only is this unethical and greediness but this is illegal and I will be contacting anybody I can BBB, police, FBI,  and The President of the United States if I have to. Someone is not only going to prison for extortion, money laundering and any other charge I can get them put in prison for and I will not stop until paypal goes bankrupt from having to pay me and every other customer paypal has stole money from and ruined their lives and families like they have mine. Please help me with this urgent situation concerning a business that is extorting and laundering their customers money and taking advantage of every customer that has trusted paypal with their money and had it stole from them as well. Thank You

Company response to consumer: Closed with non-monetary relief