Consumer complaint received 2021-08-23
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XX/XX/20XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX TX XXXX Dear XXXX XXXX & XXXX XXXX XXXX Thank you for receiving this message. I have always had a good standing account with your company and usually always made the full payment or half payment every month. The Account is XXXX  The last few years I took a big hit with the business as my newest XXXX  was closed 2 months after the pandemic hit due to the location being above a restaurant. I sold my home and scaled everything down but I always made my payments on time. I did what I had to do to keep employees and ourselves above water. 

I am trying to continue to do the right thing but I am upset that a recent 30 day late remark for XXXX was placed on my credit profile. I wrote into XXXX XXXXXXXX and even filed a complaint with the CFPB, but I got a reply back that my request was denied. 

I have spent over {$50000.00} with XXXX XXXX in the last 3 years and been a valued customer to your store. And I have always cleared my accounts with your financier XXXX XXXX in which they have made interest money off of me. 

In XXXX, even though things got very tight, I phoned into make my payment. The payment of the minimum due was {$870.00}. 

For some technical reason, your system made a huge error and processed this as {$8100.00} There was not enough funds for this error in my account, and the payment was returned from the bank. I made my payment on time, its just your phone system processed it incorrectly. I have enclosed the original statement enclosed. Then your company flagged me as 30 days late. 

Moving forward, the SBA has granted our business an extremely needed loan. My personal credit score has been compromised because of your companies technical error, and I have to bring up my credit score in order to grant the loan and keep us in business. I have never, ever, been late in the more than 3 years I have been a XXXX XXXX XXXX XXXX Customer. I am shocked that you would deny my request when so many creditors are protecting victims of the coronavirus by standing by principles under the CARES ACT. 

I truly hope you look into this unfortunate circumstance and help fix this so I can continue with my business loan and make larger payments back to XXXX XXXX. 

At this time I am excited to keep going and keep pushing. However, my credit score has been affected from your company reporting. The SBA qualifies the business for the loan, but I need to pull my personal score up. This has been truly the hardest few years of my life and we desperately need the funding to continue on. 

Under the Cares Act, many lenders helped people by forbearing their account. I never expected XXXX XXXX to do that but I am asking you if you could please remove the late remark on my account. You can clearly see that I attempted to make the payments. And you can see that I am back on track now. 

If you could please look into my account and apply the Cares Act principals and delete that remark. 

Reported Month XX/XX/2021 Thank you for your time and consideration.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation