Consumer complaint received 2022-05-03
Company: Service Finance Holdings, LLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XX/XX/2022 I had a Furnace installed in my grandmothers home by XXXX XXXX XXXX who referred me to Service Finance Company , LLC for financing. 

One loan that was rewritten 3 times, now that Ive experienced this ordeal and read the enormous number of complaints on the XXXX XXXX XXXX  website, I need a written statement from Service Finance Company, validating and set up automatic monthly payments only to discover XX/XX/2022 payments werent being withdrawn. Since, Ive attempted to make payments to Service Finance Company , LLC and they have repeatedly rescinded payments. Claiming I gave them the incorrect bank account number, incorrect routing number, bank rejected payment, system issues, phone issues, incorrect bank account type ( s ) entered by clerk ( s ), and on and on and on. Ive literally attempted to pay Service Finance Company , LLC from different bank accounts in every possible way imaginable, other than by mail. I set up auto pay with the assistance of a manager, made payments over the phone with customer service clerks and managers with the same outcome NO PAYMENT, returned by bank. Service Finance Company , LLC failed to process my payments over and over resulting in default and derogatory credit reporting. Finally, Ive had enough of attempting to make installment payments, and decided to pay the entire balance iao {$3100.00} on XX/XX/2022. 

On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX RETURNED On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX confirmation number XXXX On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX RETURNED On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX RETURNED by XXXX  On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX RETURNED On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX XXXX with supervisor- RETURNED On XX/XX/2022 I called Service Finance Company , LLC and made a payment XXXX {$3100.00} RETURNED On XX/XX/2022 I called Service Finance Company , LLC and made a payment RETURNED by SFCU On XX/XX/2022 I called Service Finance Company , LLC and made a payment RETURNED by SFCU On XX/XX/2022 Payment posted XXXX XXXX, but the balance was $ XXXX XXXX Short of Balance Owed, XXXX less withdrawn On XX/XX/2022 I received a call from Service Finance Company , LLC, Collections advising my account was over XXXX  days delinquent and I needed to make another payment, I was livid ask to speak with a manager advised I was filing complains and advised this was a mistake on their part as the clerks failed to put the correct bank type ( s ) and this is why repeated rejected payments occurred and was no fault of my own. I paid again but the balance increased to XXXX, I asked why the increase on an interest free loan and I was advised after the first late payment the loan began to accrue daily interest. I was also told I needed to have present a physical copy of a paper check in order to provide the correct routing and checking information, insinuating Im to blame for not providing the correct banking information. On XX/XX/2022 I called Service Finance Company , LLC. again pleading to take full payment, and again they claim ACH transaction ( s ) was returned by my financial institution ( s ) reflecting incorrect banking account information or insufficient funds. I called each bank in question and they said there are no record ( s ) of Service Finance Company , LLC ever submitting any form of payment to my any of my bank account ( s ) ever. So I called the contractor XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX who installed the furnace and spoke to XXXX, who referred me to Service Finance Company , LLC, I explained this entire ordeal and he said he would give them a call on my behalf, XXXX called back and said he didnt get anywhere with them and suggested I call him back if this continues. I called Service Finance Company , LLC back to resolve this issue and threatened to file a complaint with Consumer Finance Protection Bureau and other government agencies, ironically payment posted XXXX XXXX on XX/XX/2022, but the balance was {$3100.00}. Theoretical the account still is not paid in full, XXXX balance remaining. On XX/XX/2022 at XXXX am I called Service Finance Company , LLC requested a balance, XXXX transferred me to the billing department, I was placed on hold for an extended period of time before XXXX XXXX advised the loan was paid off in full and I will receive a paid in full letter within 10 days. However, XXXX could not explain why Service Finance Company , LLC withdrew XXXX instead of the entire balance iao {$3100.00} from my account. XXXX said he would send an email assuring me XXXX was the correct pay off amount, and not {$3100.00} as previously noted that I authorized them to withdraw. On XX/XX/2022 I called Service Finance at XXXX pm, New Account Servicer Representative. On XX/XX/2022 XXXX in the New Account Dept provided me with my loan number XXXX and said the account was still active and open but she could not discuss the loan and had to transfer me to billing, XXXX answered the call and said the account was closed and paid in full in the amount of XXXX, and they made the proper adjustments which offset the XXXX, conflicting information one rep says its an active account with a balance and the other XXXX said the account is closed. I dont trust this company, and believe the XXXX XXXX was intentionally not withdrawn to accrue interest over years. I will continue to seek closure here. 

The contract was rewritten three times, {$3100.00} Account XXXX, $ XXXX Account {>= $1,000,000}, XXXX -Account {>= $1,000,000}, after all Ive been through, researched and read about this company on the XXXX XXXX XXXX  website I have absolutely no trust in this company. With that being said I have requested a paid off/ paid in full letter and have not receive it. Theres definitely an agenda here and I will be proactive in rectifying this.

Im even more concerned for other consumer ( s ) like the elderly and those incapable of resolving issues like this themselves. This is sad beyond measures and I cant imagine words suitable to describe this. Since I have filed formal complaints with the Federal Trade Commission, XXXX XXXX XXXX Federal Bureau of Investigation, New York City Consumer Affairs, Consumer Protection Financial Bureau of Investigation and I will continue to file more. 

I XXXX XXXX am requesting all fraudulent derogatory credit reporting made against by me by Service Finance Company be removed immediately, this is slanderous and they are in violation of the Fair Credit Reporting ACT. 

FTC Report Number XXXX Service Finance Vice President, XXXX XXXX XXXX, VP Credit - XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX, FL XXXX XXXX ( XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation