Consumer complaint received 2020-10-14
Company: HW Holding, Inc
State: RI
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Hello. My name is XXXX XXXX and I lived in an apartment called XXXX   XXXX from XX/XX/XXXX-XX/XX/XXXX I moved out due to harassment from neighbors and the apartments condition deterring, which XXXX  XXXX did not want to repair. They immediately sent over charges to a collection agency called Hunter Warfield in XX/XX/2020. XXXX  XXXX has my phone number as well as my husbands and NEVER NOT ONCE attempted to reach out to us to regarding any balance owed. They neglected that apartment as we stated to them several times it needed repair. They had mold in the bathtub that they simply scraped away and glued over which came back a few months later which prompted me to move out. The place was XXXX infested and this was told to them and they never did anything about it. The doors were falling off the hinges and the bathroom floor was coming apart. All of which were disclosed to XXXX  XXXX prior to moving out. They never came to fix the problems. Now theyre charging us for damages. Again, XXXX  XXXX never contacted us about this balance. It was immediately sent to Hunter Warfield. In the end of XX/XX/2020, Hunter Warfield sent a letter to my new address with the balance owed. The letter just specified for me to pay what is owed. It did not specify a specific time frame to pay, just the amount. My husband and I started receiving harassment phone calls between XXXX and XXXX demanding that we pay a little over {$1000.00} immediately due to damages, rent owed, and furniture removal. I was told if I dont, they would damage my credit for non payment. This was almost 2 months after moving out. They never gave me a fair chance to settle the debt. I finally spoke to one gentleman by the name of XXXX who told me to pay at least {$820.00}. They did not specify when that needed to be paid. They just told me to pay right away. They told me I can even XXXX XXXX the money to them. When I tried to do that, XXXX told me it could be a scam and I shouldnt do it until I know for sure that its not. I asked for proof of the balance owed, they sent an XXXX spreadsheet, not even an official document from XXXX  XXXX. This was sent by XXXX XXXX, whom I also emailed back and forth to communicate my struggles with the balance. I made an arrangement to try to pay at least half of the balance of {$820.00}, which I did in XXXX. The harassment calls continue from XX/XX/2020 all the way until this very day, XX/XX/2020. I get calls from them at least 5 times a day, both my husband and I. Even though Ive expressed to them several times I am trying to figure out how to pay the remaining balance because Ive been out of work due to an injury and COVID. Whenever I explained this to someone, they raised their voice at me and told me that was not their problem and I shouldve paid the bill as soon as they sent it to me and since I didnt, its going on my credit to damage it. They hang up on me every time I try to discuss with them and resolve this. Ive asked to speak with a supervisor and they refuse to connect me to one each time. They claim all the supervisors are in a meeting, no matter what time it is. Even I tried calling a few times to see if I get a supervisor and they all claim the same thing, the supervisors are in a meeting or are unavailable. My last phone call back to them after they called me a few times was today which resulted in me being hung up on. Long story short, after all these months, theyre telling me Ill have to pay more than {$820.00}. I already paid {$410.00} in XXXX and {$200.00} in XXXX. All thats left is {$200.00} but theyre telling me I need to pay more if the {$200.00} paid by XX/XX/2020. Everyone falls on hard times and that certainly happened to me and I communicated that to them over and over. It happened to a lot of people during COVID so for them to continue to harass me even though they know my situation, has made me nervous to even pay the rest thats owed! How can I confidently pay a balance thats owed when Im basically having a XXXX put to my head everyday to pay it!? They wont even give me a chance considering everything Ive been going through and everything they put me through! FROM THE VERY BEGINNING. They sent me one letter and proceeded to call me 5 times a day for the past 4 months even though I paid most of the {$820.00} we agreed on! I cant even sleep at a decent time because usually that 5th call they make is around XXXX! Who does that!? I hope someone does reach out to me to make sure this companys ways of practice does not go unnoticed!

Company response to consumer: Closed with explanation