Consumer complaint received 2020-11-30
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have had issues with Transunion before and again the worst possible thing has happened. 

I got noticed on XX/XX/XXXX from XXXX XXXX that my CS had changed drastically so when I went to look under Transunion it showed someones BANKRUPTCY listed on my account. I have been beside myself. Without much info I did my own research to find out who this bankruptcy was attached to. Transunion refuses to do anything but make me wait 30 days to maybe get this fixed. They have added the info on fraud and freeze but are demanding I send in info, documents to prove to them that this is not my bankruptcy. I mean really how does one prove this?? In the mean time the website will not allow me to upload any documents or anything of the info I have found. This has ruined my life and it is only day 4 after a holiday of trying to get this fixed and this is ONLY with 1 credit bureau at this time as Transunion is the only one that is showing the info so far. This morning I noticed that Transunion even had the gaul to add this mans names under my section " also goes by '' I mean really how can they do this and get away with this? 

I have contacted the lawyer for the man who the bankruptcy belongs to and he refuses to help me. He said that he has a SS card and DL for the man who the file is attached to. SOMEONE has made a mistake. I really want to believe it was just some type of typo but it non the less has been reported to the police as a fraud, I have put freezes and fraud alerts on all 3 credit reports as well. Transunion told me that got the info from the court in XXXX well if they reported it to them it will more than likely show up on the other 2 credit reports too. What a NIGHTMARE this is. I can not get help really from anyone..I mean I just don't know if this man is using my SS # or what. No one can help me and of course I do understand about security. 

As stated I was able to get the info for the man who the bankruptcy belongs to as this has not been filed with the BK court in XXXX XXXX county. 

Transunion made this mistake I do believe by pulling a last name and the last 4 digits only of info. The bankruptcy persons SS has the last 4 digits is the same as mine, his first name is very similar as mine, last name is the same as mine, but again I do not know what the deal is or WHY they would put this on my page at random and ruin my life. 

Oh and they still have not removed this mans name off my account. This is the bankruptcy guy..I do not have his email or phone number..His bankruptcy info is a matter of public record is some info has been covered for security.. 

XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX Please help and again please reach out if you need anything. 
XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation