Consumer complaint received 2015-10-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We have asked for help with our mortgage loan for a while from our loan servicer Chase Mortgage. We have asked so many times that we are at a loss now on what to do. We 're not sure what response they have given you but we do not know how they conclude that we can pay all the monies owed in XXXX payment. When we initially fell behind we asked Chase Mortgage for assistance in the form of a modification to which we had to supply a multitude of documents for review. While under review Chase Mortgage continued to ask us for more and more documents that we have supplied constantly with no results. We sent a package of information to them on XXXX XXXX XXXX that we had had to change over and over again per their request. This process that has been implemented to allow us to keep our home has become more and more difficult day by day. This is to the point that we do not understand what Chase Mortgage wants in the paperwork. Recently they told us that we only had the option to pay all the monies that we are behind with to get the loan back on track. This makes no sense to us. While all this is happening my wife and mother to our XXXX triplets became XXXX due to a XXXX. This is currently on trial under a XXXX law suit that began XXXX of XXXX. As she became XXXX we lost not only her income which was greatly needed in this economy, but her ability to remember along with several other functions that our children will never be able to share with her again. I am now the sole care giver not only for my children but also my beautiful wife. Unfortunately, without her income we have had to manage with the little that we had in savings this not allowing us to maintain our mortgage or other financial obligations in full. I work XXXX and unfortunately most of my income comes from commission that I primarily maximize during open enrollment seasons. Due to all this and the depletion of our savings we were forced to file for bankruptcy to avoid losing our home and partial sources of income XX/XX/XXXX. Now as the bankruptcy is discharged Chase has told us that they will place our home into foreclosure set for XXXX XXXX, XXXX. This once again leaving us without any options for assistance as there is no time for assistance now that our home is in foreclosure. Our attorney is not representing us in this matter as it is not part of his practice and thus we need to act quickly on our own to avoid losing our home. We 're very good members of our community and it would be a great lost not only for us but for our community to see hard working families like us lose their home simply because they are not afforded an opportunity to keep their home, due to ridiculous rules that prevent us from seeking assistance in a timely fashion. All we want is to have the time and be afforded the same opportunity that other families have had to be able to keep their home. We do not understand how Chase Mortgage can determine that we do not have an opportunity to keep our home if our income and financial situation shows that we now have enough to be able to manage with some assistance from them, but we do not have the monies they ask to reinstate the loan. If we did we would not be asking for assistance. All this time waiting continues to lose ground for eligibility to retain our home which has been our number XXXX priority all this time.

Company response to consumer: Closed with explanation