Consumer complaint received 2018-03-13
Company: WELLS FARGO & COMPANY
State: MA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
Dear Consumer Financial Protection Bureau : Re : Complaint about the XXXX XXXX MA Plate VIN XXXX purchased on from XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MA XXXX on XX/XX/XXXX. Under the contract with Wells Fargo Dealer Services XXXX Wells Fargo Auto Finance XXXX XXXX XXXX XXXX XXXX, AZ XXXX Wells Fargo Dealer Services XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Customer loan number XXXX I am writing regarding the purchase of the XXXX XXXX XXXX and bring to your attention following issues : Engine Problems the engine heats up too fast Transmission Problem I change twice already Air Brake System and brake problems is a hazard to drive it around Non- stop skid or sound with the rear shocks and completely muffler come out I telephoned your dealership and spoke to XXXX XXXX the owner several times they did not pay attention to me after several times that I was bothering them I also spoke to some salesman at the dealership. 

They advised insert main points from the phone conversations To resolve this problem, I already ask them for the following options : full mechanical inspection and any issues repaired which never happen exchange with car of same value, never happen neither and I dont want it to happen neither their cars all of them if not most of them are bad theyll buy mostly from auto auctions and most people know what that means instead of XXXX they used XXXX XXXX which is really bad no real responsible dealerships will used that XXXX XXXX they will used XXXX because they know thats the only car history that shows up everything. 
However none of that happen so now I want the following issues to proceed : I want either the bank or XXXX XXXX XXXXs to reduce my loan to XXXX dollars I still own {$7500.00} or to XXXX to give me a Certified Bank Check of {$5000.00} dollars to pay my loan or otherwise I will sue them XXXX and the bank if its necessary cause I fall under the lemon law I bought the car on XX/XX/XXXX and they report the accident to XXXX on XX/XX/XXXX of a problem of an accident that had happen on XX/XX/XXXX. 
They never let me know and I was not under the Caveat Emptor or as better known as buyer beware. If not I will sue them as my right to do. I have all the proof necessary to prove them wrong. I want what I am asking for in a period of one month from today. Is not about the money is about safety for me and other drivers because I dont feel safe anymore is too many issues one behind another and is due because of the accident. 






I also ask that you reimburse my travel costs that were incurred as a result of faults, an invoice attached. 

Please contact me at ( XXXX ) XXXX or XXXX where possible to discuss the issues. If you try to contact me I already did a XXXX XXXX XXXX XXXX to lodge a complaint just because no attention was giving to me before. 
PD : Here is a complete link of people complaining on XXXX and XXXX they never lie ; However, XXXX reviews they somewhat lie because they could pay people to do them. 
https : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX https : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Yours sincerely , XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief