Consumer complaint received 2022-04-27
Company: SELECT PORTFOLIO SERVICING, INC.
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
You are servicing an account for XXXX XXXX, the account is a foreclosure and we are in the process of purchasing it. 



The property address is XXXX XXXX XXXX XXXX, XXXX, MD XXXX. 



We were to close on Friday XX/XX/XXXX, but the XXXX XXXX ( or whomever handles the sale ) sent the deed and documents not to the title company were using in XXXX Maryland, but to a completely unrelated title company in XXXX Virginia. 



As buyers, we have been perfect. We have done everything SPS has asked of us, but every step of the way we have incurred financial harm through the direct fault of SPS. 



To name a few : Needing a home inspection but SPS is unable to have utilities turned on promptly as stated in the purchase contract. As a result, one inspection must be done on a Saturday incurring an additional {$200.00} fee from the inspector from the weekend hours. This inspection only had the electricity on, but not the water and gas so were unable to do a full inspection SPS then is able to dewinterize the property and turn the water and gas on, a new inspection must be completed during the two day window we are allotted for when the property is dewinterized. A new inspection is done for {$500.00}, as the inspection was done on short notice SPS adds padlocks to the garage door tracks and backyard fence gate. This will now require a locksmith to remove, at a cost estimate of {$480.00} SPS removes the front fence gate post and gate. This will now incur at least a {$1500.00} fee to have it fixed once we are able to take ownership of the property SPS demands we close by XX/XX/XXXX or incur a {$100.00} a day charge for each day thereafter. SPS changes closing to XX/XX/XXXX and listing agent does not return calls or text messages when offers are made to close earlier as requested by SPS Closing scheduled for XX/XX/XXXX. SPS does not provide seller documents to title company. 

Title company, our mortgage company, and real estate agent are unable to reach SPS or listing agent after dozens of attempts on Friday. No answer as to where deed is. 

XX/XX/XXXX, SPS states that whoops, deed is over in XXXX, makes no attempt to rectify XX/XX/XXXX, no response from SPS as to request for damages of {$2500.00} due to just the fence and delayed closing. 

XX/XX/XXXX, we receive notice that after being cleared to close SPS is now demanding a last minute closing extension document that they have failed to produce and send to us despite knowing that the closing date was extended. 

XX/XX/XXXX, we will be meeting with a real estate attorney to consult our next steps to possibly sue for damages. 

We need to know whats happened here, and what will be done to fix this. We sold our property on XX/XX/XXXX in good faith with the expectation that SPS would be honoring their purchase contract and allowing us to close as agreed on XX/XX/XXXX. We are now 4 days without owning a home due to, what I hope arent deliberate, errors made by SPS at every step of this process. 

I can be reached at XXXX or by email at XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation