Consumer complaint received 2021-06-30
Company: JPMORGAN CHASE & CO.
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Related to my COMPLAINT ID XXXX submitted on XX/XX/XXXX regarding the unauthorized opening of Chase Sapphire online account and fraudulent transactions and money stolen from my chase checkings and savings account. 

I received a call from Chase Executive office related to the complaints I filed to the Chase banking/claims department and I was informed by the executive office person MrXXXX XXXX on XX/XX/XXXX that they would try to provide me a response by XX/XX/XXXX and I have sent an email and also a copy of my Chase checking/savings statements ( XX/XX/XXXX ) highlighting fraudulent transactions and unauthorized money withdrawals ( using XXXX fraudulent debit cards ) on XX/XX/XXXX at XXXX pacific time to executive.office@chase.com, so far I have not received any acknowledgment for the receipt for the email from executive office ; however, I received an email through Chase secure message dated on XX/XX/XXXX at XXXX that my claims for refunding money are denied again. Please see attached copy of the chase message stating denial of claims for further details. 
1 ) I was informed through the chase claims denial letter on XX/XX/XXXX that my claim number XXXX was denied ( total money claimed here was {$29000.00} stolen from my checking XXXX accounts on XX/XX/XXXX and XX/XX/XXXX and so far I was reimbursed only {$18000.00} ( {$8500.00} plus {$21000.00} on XX/XX/XXXX to Chase newly opened checking XXXX account ). 
2 ) Further, Chase bank keeps stating that the transaction for claim # XXXX did not post in the XXXX checking account ( which was actually closed on my request due to fraudulent activity and new account XXXX was opened on XX/XX/XXXX ), and chase bank denied 2nd claim # XXXX for stolen {$11000.00} via fraudulent money withdrawals using an unauthorized XXXX debit card. Please note that the {$11000.00} stolen money on XX/XX/XXXX using XXXX debit card via ATM withdrawal at XXXX XXXX from my checking account, XXXX was actually posted on new account XXXX on XX/XX/XXXX but still chase bank keeps denying the claims and not refunding the money For both the claims, I also sent the proof of my bank statements ( highlighting and explaining by handwriting ) via fax to the chase claim department, Texas fax number XXXX, XXXX XXXX XXXXXXXX to the Texas customer 's claims department on XX/XX/XXXX, and also to the Executive office email on XX/XX/XXXX by scanning the copies of statements and faxed again to claims department on XX/XX/XXXX again. 

Chase bank 's rude approach to Consumers : When I tried to call the executive office on XX/XX/XXXX at XXXX Pacific time using the number XXXX the chase executive office personnel named XXXX sounded upset with me that I called this number executive office number directly instead of going through the local banks to sort the issues. I have explained to XXXX at the executive office that I have been approaching local banks multiple times ( since XX/XX/XXXX ) and they raised the complaints on behalf of me but I have not received any callbacks from the executive office, chase claims, or complaints escalation team. 
I also received a call in my landline phone number from XXXX XXXX on XX/XX/XXXX chase complaint escalation group and I missed that call as I was working on that day and I have tried to call back on XX/XX/XXXX and XX/XX/XXXX and left 2 voice messages but I received a letter dated XX/XX/XXXX from chase bank stated, " we will stop contacting you about your recent concern as we have not been able to reach you ''. Chase complaint escalation department attempted to call my land line only once on XX/XX/XXXX and already sent me this letter stating that they will stop contacting me. This is not fair as my issues are not solved yet and I am not getting any proper response from any of the Chase bank personal to my complaints so far. 
Please do the needful to sort these above issues with chase bank and refund my stolen money. 
Thank you XXXX XXXX XX/XX/XXXX.

Company response to consumer: Closed with monetary relief