Consumer complaint received 2018-01-12
Company: PHH Mortgage Services Corporation
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
InXX/XX/XXXX I contacted PHH Mortgage to see to see if I would be able to do a short sale for a significantly underwater co-op apartment that I owned. At that time, I vacated the apartment, kept it in good condition and wanted to continue to make payments to PHH until such time that the short sale process was concluded.

The PHH representatives directed me to fill out an application packet, which I quickly did. Although the application, which I provided, was complete, they incorrectly asked for additional irrelevant information, which delayed the process for several weeks.

After PHH acknowledged the information I provided was accurate, I received a letter in late XXXX XXXX, stating that my application was denied because I was not eligible to be considered for a short sale. 

In early XXXX XXXX I wrote/called PHH to  understand why I was not eligible for the application and was told because I was up to date on all of my payments ( to be clear I NEVER missed one payment in 14 years ). 

I was told that my application would not be considered as long as my payments were current. I explained that if I ceased payments, it would kill my XXXX credit score and furthermore was not what I wanted to do because of how the damaged credit score would hurt me with other personal/business matters.

After hearing from PHH that there was no other way to proceed, I stated to PHH ( on their calls which they record ) and via formal follow up written and electric communication ( which they received ), that although I completely disagree with their forcing me to do this, I would temporarily cease payments as they instructed ONLY if they accurately reported that I was not making payments solely because of their forcing me to do so as opposed to PHH stating that I was temporally suspending payments as my sole discretion.

Furthermore, I stated verbally and in writing to PHH that I would consider such reckless disregard to comply with this as bad faith and that I would be irreparably harmed. I received NO RESPONSE TO THESE LETTERS DISPUTING MY POSITION. 

Thereafter in late XXXX, I received payment notices and calls requesting payments. I responded to all PHH calls and letters with my position, asking for a supervisor to confirm. I received NO RESPONSE TO THESE LETTERS DISPUTING MY POSITION. 

In late XXXX, I was monitoring my ( and my wife 's credit score ) and noticed that there was a negative inaccurate notices from PHH. Once again, I called and sent letters asking for a PHH supervisor to contact me and I received NO RESPONSE TO THESE LETTERS DISPUTING MY POSITION. 

In early XXXX XXXX, I separately was in the process of obtaining a loan from a separate bank and was denied because my original XXXX ( which had me pre-approved ) dropped to XXXX SOLEY BECAUSE OF THE INACCURATE DELINQUENCY NOTICES PROVIDED TO THE CREIDT AGENCIES BY PHH. 

When I explained to them what happened, I was told this was a predatory lending practice by PHH and if their bank were to do so they would be sued and fined. 

I have now been irreparably harmed by their predatory lending practices and can not get PHH to engage on cleaning up their mess.

Company response to consumer: Closed with explanation