Consumer complaint received 2018-08-17
Company: WELLS FARGO & COMPANY
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
wells fargo has been giving me a hard time and the run around about my mothers loan i inherited the property and wells fargo has made me successor of interest on the account. everytime i call prose i get a hard time I was told their was a open ligation on account. WELLS FARGO FILED THE FORECLOSURE CASE. I APPEARED IN COURT THEIR ATTORNEY TELLS ME TO TALK TO WELLS FARGO TO MANY GAMES. MY RIGHTS ARE BEING VIOLATED BY WELLS FARGO. I DONT HAVE A ATTORNEY IM THE SUCCESSOR OF INTEREST SEE ENCLOSED DOCUMENTS THEY ARE BEEN VERY BIAS I NEED A POINT OF CONTACT TO TALK AT WELLS FARGO UNTIL MY LOAN IS REINSTATED EVERYTIME I APPLY FOR A LOAN MODIFICATIONS I GET DENIED FOR DENIAL LETTER I COULDNT AFFORD SECOND TIME I CAN AFFORD THE MONTHLY PAYMENTS I WAS DENIED AGAIN. SEE ENCLOSED DOCUMENTS I WAS APPROVE FOR HARDEST HIT IF THE REINSTATEMENT AMOUNT WAS UNDER 35,000 WELLS FARGO PUT ON ILLINOIS HARDEST HIT PAPERWORK OVER 35,000 WHEN I WAS PROVIDED A PAYOFF AMOUNT OF XXXX THEY ARE NOT BEING FAIR AND IS VIOLATING MY RIGHTS EVERYTIME I APPLY FOR A PROGRAM THE FIX IT OR SAY IM NOT ELIGIBLE PAYOFF ENCLOSED AS OF YESTERDAY HOW DID IT JUMP FROM XXXX TO XXXX THAT TELL ME THAT THEY ARE OUT TO TAKE MY HOUSE I PROVIDED PROOF AND ANOTHER CONCERN I HAVE IS WHERE IS PROOF OF CLOSING CHECKS THAT PREVIOUS MORTGAGE WAS PAID OFF IT SHOULD BE A COPY OF CLOSING CHECKS OR WIRE TRANSER ON XX/XX/XXXX I NEVER RECEIVED ANYTHING SHOWING ME CHECKS WERE PAID XXXX XXXX XXXX IS CLOSED DOWN I STRONGLY WOULD APPRECIATE COPY OF CASHED CHECKS FROM THE REFINANCE AND CASH OUT IF XXXX XXXX RECEIVED A CHECK OR ANY BILLS WERE PAID IT SHOULD BE A COPY OF CHECKS THAT WERE PAID AND CASHED PLEASE STOP REFFERRING ME TO A TITLE COMPANY THAT IS NO LONGER IN BUSINESS I NEED PROOF OF PAYMENT ACTUAL CHECKS COPYS OF THEM BEING CASHEDYOU DIDNT THROW IT IN THE GARBAGE LOOK IN YOUR MICROFILMS I NEED HELP COMPANY IS NOT WORKING WITH ME THEY ARE TAKING ADVANTAGE OF ME. BASE ON CFPB RULE I CAN TAKE OVER THE MORTGAGE IM NOT GIVING THAT OPPORTUNITY IT IS A ASSUMBABLE MORTGAGE THIS COMPANY NEED TO BE MONITORED PLEASE READ MY ENCLOSED DOCUMENTS YOU WILL SEE THEY NEVER TRIED TO HELP ME EVEN WHEN I MAKE MORE MONEY IM STILLED DENIED EVEN WITH HARDEST HIT WELLS FARGO PUT THE REINSTATED AMOUNT MORE THAN WHAT I WAS GIVEN SO I WOULDNT QUALIFY AS OF YESTERDAY AND TODAY THE PROVIDED THEM WITH OVER 35,000 HOW IS THAT AS OF YESTERDAY XX/XX/XXXX IT WAS XXXX THIS COMPANY IS VERY CROOKED AND AGAIN UNFAIR. I NEVER BEEN GIVEN A CHANCE TO GET ON A REPAYMENT PLAN. IM VERY UNHAPPY AND PRAY FOR RELIEF I DONT DESERVE TO BE TREATED THIS WAY I CANT EVEN CALL ABOUT MY LOAN. LEGALLY OWN THE PROPERTY THEY CAN TALK TO ME THEIR LAWYERS TELL ME TO CALL THEM XXXX XXXX AND HER SUPPERVISOR NEVER CALLED ME OR WROTE ME I NEED HELP IM BEING DENIED THE RIGHT TO GET INFORMATION ON MY ACCOUNT AND IS BEING DENIED A PAYOFF QUOTE I ASKED FOR ONE TODAY I WAS TOLD I COULDNT GET ANYTHING ON MY LOAN SO WRONG. COMPANY HAS SHOWED ME THEY OUT TO MY HOUSE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation