Consumer complaint received 2019-02-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
Please forward my complaint / issue to all relevant, state/ local and federal agencies Thanks I don't have a working printer etc so please do as I have asked You since I am out of work and broke etc..

THIS is a complaint against capital one credit card I have three accounts with them XXXX XXXX XXXX XXXX ( 4 minutes ago ) to investor.relations, Investor.Complaints when You call XXXX XXXX XXXX ( You can't thru to anyone for at least an hour and then they have no ability to help You out in any way shape or form so I will not use that # for anything except if we are dealing with id theft and that is why I have a contact person and want certain things for my wasted time which the company does by design and that is all well and good as long as I get compensated etc. for my time etc..

( I will give You the last 4 digits on each of my cards which I don't want to lose the use of and the issues involved with each of them ) all agencies that I will contact here I request that they forward my issue to all relevant state/ local and federal agencies and as for capitol one get my issues/ complaints to the correct person in the ceo 's office I am dealing with XXXX EMPLOYEE ID # XXXX AT XXXX XXXX XXXX PIN CODE # XXXX AND DIR EXT # XXXX XXXX ( I like her and I want to help her help me out that is what this letter is all about ) I am writing to XXXX consumer affairs, the ny state attorney generals office and the virginia attorney generals office as well as capitol one! I am out of work and need help to maintain my accounts but to also pay bills for card ending in XXXX I need the interest free period extended to XX/XX/19 and I wanted {$200.00} for my time THE LADY GAVE ME {$100.00} I still want the other {$100.00}. 

for card ending in XXXX I have a dispute for {$7.00} that needs to be handled and the last 3 statements ( including the one that was ready saturday XX/XX/19 ) that have interest charges that I need reversed as well as making this card interest free until XX/XX/19 as well as {$200.00} for my time. 

for card ending XXXX the lady was kind enough to lower my interest charges but I need the interest to be waived until XX/XX/19 and {$200.00} for my time and the interest charges from the last 2 statements as well as the statement that will be printed out in a week or two to have that interest charge reversed as well I realize that the bank is entitled to make money but sadly I am broke and can't afford to make them money right all I can hope is good will and that they improve their customer service ( The lady I am dealing with is great but THE regular customer service needs to be improved as well and if the bank loses money from my complaint they will better staff the customer service line! 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX TEL #  XXXX XXXX XXXX I repeat that I am doing this to help out my situation and and I don't want to lose my 3 three credit cards! 
from : XXXX XXXX XXXX, XXXX date : XX/XX/2019, XXXX XXXX

Company response to consumer: Closed with monetary relief