Consumer complaint received 2017-03-24
Company: Sterling & Associates, LLC
State: TN
Product: Debt collection
Sub-product: Payday loan
Issue: Taking/threatening an illegal action
Sub-issue: Threatened arrest/jail if do not pay

Complaint:
XXXXXXXXXXXX To XXXXXXXXXXXX XXXX XXXX at XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - General Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Merchant Account : Sterling & Associates Date/Time : XXXX/XXXX/2017 XXXX XXXX CDT -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Transaction Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Transaction Amount : {$550.00} Transaction ID : XXXX Authorization Code : XXXX Transaction Type : Card Sale Response : Approved XXXX Results : Exact match, XXXXcharacter numeric ZIP XXXX Results : XXXX Match -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Customer Billing Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - First Name : XXXX Last Name : XXXX XXXX : XXXX XXXX XXXX XXXX : XXXX XXXX : TN Zip Code : XXXX Country : US Phone : Email : XXXXXXXXXXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Customer Shipping Information -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - First Name : Last Name : Address : City : State : Zip Code : Country : US XXXX XXXX XXXX XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; To XXXX XXXX XXXX XXXX at XXXX XXXX XXXX Your document has been completed REVIEW DOCUMENT XXXX XXXX XXXXXXXXXXXX All parties have completed Please XXXX : Sterling Associates LLC Authorization.docx . 
Do Not Share This Email This email contains a secure link to XXXX Please do not share this email, link, or access code with others. 

Alternate Signing Method Visit XXXX, click 'Access Documents ', and enter the security code : XXXX About XXXX Sign documents electronically in just minutes. It 's safe, secure, and legally binding. Whether you 're in an office, at home, on-the-go -- or even across the globe -- XXXX provides a professional trusted solution for Digital Transaction Management. 

Questions about the Document? 
If you need to modify the document or have questions about the details in the document, please reach out to the sender by emailing them directly. 

If you are having trouble signing the document, please visit the Help with Signing page on our Support Center. 


Download the XXXX App This message was sent to you by XXXX XXXX XXXX XXXX who is using the XXXX Electronic Signature Service. If you would rather not receive email from this sender you may contact the sender with your request. 


Email : Reply Reply to All Forward More I RECEIVED A CALL FROM XXXX AND THE LADY SD I HAD COMMITTED INTERNET FRAUD AND CHARGES WERE BEING BROUGHT AGAINST ME. I ASKED HER ABOUT THE ACCUSATION AND SHE THEN SD IT WAS FOR A PAY DAY LOAN. I ASKED HER WHAT THE NAME OF THE COMPANY WAS AND SHE SHE STATED ACE CHECK CASHING AND XXXX OR XXXX OTHERS THAT I CAN NOT REMEMBER CAUSE I WAS SO AFRAID. SHE SAID THE PAY DAY LOAN AMOUNT WAS XXXX. I AGREED TO PAY THIS AMOUNT. SHE SAID IF I PAY THIS AMOUNT THEY WOULD EXONERATE THE CHARGES AND I WOULD NOT BE ARRESTED. THEN SHE TRANSFERRED ME TO XXXX XXXX WHO STATED I NEEDED TO PAY XXXX FOR LOAN AMOUNT AND ATTORNEY FEES, I GAVE XXXX MY DEBIT CARD AND SHE RAN IT FOR XXXX WHICH HAS NOW CLEARED MY BANK XXXX # IS XXXX AND AGAIN TODAY I RECEIVED A CALL FROM XXXX THAT I DID NOT ANSWER, BOTH LADIES REFUSED TO SEND ME A LETTER VALIDATING THE DEBT BUT THE FIRST LADY MADE MANY THREATS OF BRINGING CHARGES AGAINST ME AND HAVING THE STATE OF TENNESSEE ARREST ME..

Company response to consumer: Closed with explanation