Consumer complaint received 2020-07-23
Company: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened a virtual wallet account with PNC Bank on XX/XX/XXXX. At the time I was a minor ( XXXX XXXX XXXX ) and had to have my mom sign me up. I was under the impression that once I turned XXXX that her name would no longer be on the account. This account, although her name is attached to it, is solely my own and has no connection to my moms. I no longer even share the same mailing address as my mom, I live on my own. All the money going in and coming out is my own. XX/XX/XXXX my mom contacted me and told me her account had been over drafted by thousands of dollars and that I needed to switch accounts in case my money was to be held while her situation was being investigated. I, however, did not want to switch accounts if I did not have to because I have direct deposits set up through my account as well as automatic withdrawals for several bills and thought that it would be too much of a hassle to switch accounts if i did not have. This same day, XX/XX/XXXX, I decided to contact PNC through customer service to find out if my money was at risk of being taken or held. I spoke on the phone to a representative and was assured that my money would NOT be taken or held. I was told that my mothers name was NOT on the account. The morning of XX/XX/XXXX I check my online banking to see that my savings account was completely held in the amount of {$2000.00}. I immediately call customer service again to figure out why it is being held. Come to find out that it is being held because of my moms balance being negative and the bank having " the right to offset. '' I ask how it is possible seeing that I was told that my moms name was not on the account. It was at this time I was told that my mom 's name WAS on the account. This meaning that on my previous phone call on XX/XX/XXXX I was misinformed completely. I explain to the representative that I had previously called and was told that her name was not on my account. The representative says that she will file a complaint through PNC and that they will investigate the previous phone call to see what was said. This same day, XX/XX/XXXX I call back a few hours later after the second phone call to follow up. I spoke to a different representative who told me that no complaint was filed at all, I was again lied to for the second time. With this third phone call I am finally able to file a complaint and am told that I would be contacted by someone who is reviewing the matter. This morning on XX/XX/XXXX I was informed that I would not be getting the money back because when I had signed up for the account with my mothers name it stated that the bank has the right to offset any negative balances with money from other accounts that had my mothers name on it. I do not understand why I was not given this exact information the first time I called regarding this situation on XX/XX/XXXX. Besides my mom 's name that was put on the account over 8 years ago, she has no ties to this account whatsoever. No deposits are made in her name nor does she have a copy of the debit card linked to this account. This is all the money I had to my name. I am currently unemployed and every penny I had was taken from me when I tried to completely avoid this situation entirely. I will also be filing complaints regarding this matter with the OCC, CFPB, XXXX, Ohio State Attorney General, Pennsylvania Attorney general, and having my attorney look into this matter. I hope the bank acts in good faith and reverses the offset due to the mitigating circumstances and the fact that I was misinformed on multiple occasions by bank employees. This is a clear violation of FDCPA because I was obviously and purposefully deceived so the bank could seize my funds. I will be seeking the return of my funds plus attorney costs.

Company response to consumer: Closed with monetary relief