Consumer complaint received 2017-06-23
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I filed a complaint in the beginning of the year regarding the closing of my checking and savings account. They were closed for circumstances but what followed after is what I 'm writing about. I filed three separate claims for fraudulent activity and I had reported all the documents needed for the ones Chase had sent me. There was one claim that was closed due to lack of research and reaching out to me. That 's what I am writing to you about. The fact that Chase did n't bother to call me or reach out to me during this process for this claim was unprofessional and rather upsetting. The two other claims were emailed to me perfectly fine, but for some reason, the last one did n't reach me. <P/>The reason, " we have XXXX as your email on file. '' Well if the email was invalid, you had the resources to call me and make sure you sent the documents to me. Instead, Chase did absolutely nothing except deny my claim. <P/>The claims I had filed were equal to about {$10000.00} of my own hard-earned money including my tax return. These funds were supposed to help fund my study abroad trip, which has been canceled due to lack of funding. This situation has not only brought me great stress but it also put my life at risk for XXXX. I had addressed this health concern in my previous complaint and had received a call from an executive as well as the local police department. <P/>I 'm writing to you because the claims are taking longer than expected and I 'm upset at the fact that the research team at Chase who were looking into my claim did absolutely nothing to reach out. It was extremely unprofessional and it put my money at a loss. I 'm trying my best to get my money back because that money was the starting point of building a better future for myself. Now, I have barely any money and I 'm a XXXX XXXX. Having money and then having almost none as a XXXX XXXX is hard. I ate 4 meals in the month of XXXX because I had no money and I was XXXX XXXX. <P/>I 've attached the document that asks for me to sign and send back to Chase, if you notice the date it says XX/XX/XXXX. That is because I never got a correspondence letter for this specific claim. There is also an attached screenshot of the all the documents I have received and signed. I also would like to add that when I initially filed these claims, there was a different and unknown email registered to receive email updates on anything related to Chase. I was unable to identify the email due to privacy reasons, which I understand, but that alone should prove that the activity on the account for the claim was not me. <P/>I have faxed over that document for the third claim with additional information that I think would help the research team, including IP addresses and a letter as well. In that letter I explain what happened and what was going on during that time of the activity. I hope you are able to retrieve it and look at it as well. <P/>I 'm not asking for a miracle, I 'm just asking if you can help get my money back. Whomever receives this letter, as an executive I understand your position for looking out for your company, but please understand that a XXXX XXXX living on their own with no money is extremely difficult. It jeopardizes my health, my grades, my well-being and my future. So please, I 'm asking if there is anything I can do to get my money back or if there is anything you can do as an executive to put a word in or to help me. <P/>I do n't want to sound desperate, but I am desperately pleading for help. I will also be out of the country on XX/XX/XXXX for a month and a half, so the best way to reach me is through email, XXXX. I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Company response to consumer: Closed with explanation