Consumer complaint received 2018-03-01
Company: SYNCHRONY FINANCIAL
State: IL
Product: Debt collection
Sub-product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
On XX/XX/XXXX My Representative from the HR company in my Corporate office received a Call from a Carrier looking for me Named XXXX XXXX from XXXX XXXX XXXX. XXXX XXXX told my HR Rep that she had documents from the court and had an old address and needed my new one. My HR rep told her she would let me know and give me the information number XXXX and reference number XXXX. I called the number XXXX that XXXX XXXX left with my HR Rep and a Guy Answered by saying " Hi, how may I help you '' not once did he say name of the company or the whole speech about the call being monitored. He told me his name was XXXX XXXX and he is representing GE Bank and Walmart on a card that was opened in XX/XX/XXXX and now a complaint is filed against me. He gave me my address which was correct, my DOB and the last four of my Social. He said that the last payment that was made was in XX/XX/XXXX. And that now I owe {$2900.00} not the original {$1000.00} since interest and fee are added and that he sent me a payment plan letter in the mail. Which I have never received. He wanted me to pay on spot or he said my Employer would be served. So I told him I would call back on XX/XX/XXXX so about an hour after I talked to him My Dad called me to tell me a XXXX XXXX Left a message on his machine saying she had papers to serve me with that a complaint was filed against me and that she has already talked to my employer. I told my Dad to save the message. Then I get a call from a private caller and they left a message it was XXXX XXXX telling me the same thing she told my Dad and my Employer so She called my Employer first to tell them information, then my Dad, then me last. Well I called back the number XXXX to see if I could get a company name, a girl answered but did not say name so I hung up. A minute later I got a call from a Private caller, it was XXXX XXXX he left a message saying that someone said I called and wondered if I had a questions to call him back at XXXX. So like I promised I called XXXX XXXX back at XXXX on XX/XX/XXXX and I brought up the Statue of Limitations and he said now the last payment was made in XX/XX/XXXX. So I told him that is incorrect and I told him the laws were broken by his carrier. So he said that if I do not resolve this then my employer would be served and they will need to release my paycheck documents because they will garnish my wages, I told him this was a scam and hung up. I waited 10 min and called back hoping to get a business name and a woman answered and told me the name of the business was " XXXX XXXX XXXX ''. Laws have been broken my privacy has been violated and I am thinking of talking to an attorney about this. My Employer was concerned for me, My Dad was Concerned for me. This is Harassment, Illegal, and my Privacy has been violated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation