Consumer complaint received 2017-09-12
Company: Synovus Bank
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
The purpose of this letter is concerning an adverse credit report. This issue raises an extraordinary interest that compels me to direct to your attention immediately. The absence of any articulated response suggests a holding principle not to remedy the issue. Any silence only rubber-stamps the issue and deeply supports the principle of your established business. 

When there is a failure it moves a customer to think differently. This issue raises an extraordinary interest that compels me to direct your attention immediately. There is an acknowledged constitutional right to be recognized and make an argument. I realize that no organization is error-free however, it is expected that employees render a level of professionalism that reflects the organization or business goal.. 

It is a moral order in our society that has been established by business owners and that is to take care of their customers. When there is a failure it moves a customer to think differently. The right to be recognized is part of the fundamental principles of the constitution. On the other hand there is a general right that will clearly show a customers concerns. 

As with any public servant quality services are expected and vital. There is no valued and deeply cherished right than to be employed and provide that level of service. However, in some instances an employee or company can abuse their position of authority. It must be said on the onset of this statement and with clarity that is exactly what has happen with Synovus XXXX XXXX, XXXX XXXX XXXX, XXXX, GA XXXX. 

The real danger of this issue is the lies and the troubling aspects that are in the implication of discretionary power that could have been prevented. Is seems as if they imposed created rule spokes with authority and a right that a principle could be established for a rational basis but when it rises to a level of a fundamental intention to damage a customer credit rating. 

Bank submitted two adverse thirty ( 30 ) day delinquent reports against my credit score. The fraudulent business transaction practices that governs their claim was due to lack of a correct address. This issue could have been avoided had they contacted XXXX of for any additional information. XXXX representative was informed by via email of my concern about the payments and stated he would investigate but never replied afterwards. 

I contacted the bank due to the fact of not receiving an invoice. During my conversation they openly admitted that they had incorrect data pertaining to my mailing address and all correspondences had been returned. Accordingly, four months lapsed that they grossly failed in their unprofessionalism in the obtaining the correct mailing address. 

The bank specifically stated that the financial documents would be mailed during the conversation. Their supreme disservice continued. I was alerted to an adverse credit report alert less than a week after my conversation with them concerning the documents. The failure and unwillingness to face reality or accept the facts is a part and parcel of the problem. 

From the onset, XXXX had provided the revenant information that establish the line of credit that they accepted. The validation was excurted by means of my signature that showed a compelling interest in establishing a good faith effort to repay any debtors. To date, my line of credit has been flawless with an excellent credit score rating. 

I was recommended to XXXX by means of the brotherhood of veterans being that I am veteran and the surrounding area are retirement areas. The representative a veteran whom I relied upon as an employee exchanged various emails, telephone calls, and faxed documents to finalize the transaction failed to complete the project. I discovered that short cuts had been implemented that lead to addition damages to the structural dwelling. Therefore, the company had to return to correct the flaws. 

Upon my walk through to ensure customer satisfaction other elements of workmanship was discovered. Due to the discoveries was management officials was notified of the issues. Management officials was unable to answer numerous official legal questions. They base the lack of response on the basis of the absences of legal counselors onset. I was assured they would cooperate in good faith should any issues arose to that level of dissatisfaction. 

The bank and company has shown a compelling interest in rendering an adverse credit report not an exercise.

Company response to consumer: Closed with monetary relief