Consumer complaint received 2023-09-07
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX  XXXX, Iowa XXXX Re : Complaint Against JPMorgan Chase & Co . 
To Whom It May Concern, I am writing to formally lodge a complaint against JPMorgan Chase & Co. ( hereafter referred to as " Chase '' ) for what I believe to be discriminatory actions and violations of my rights as a consumer. The details of my complaint are as follows : In XX/XX/XXXX, I initiated a banking relationship with Chase by opening a checking account and transferring a substantial balance of {$250000.00} from XXXX XXXX. To my dismay, in XX/XX/XXXX, I was forced to close this account due to what I perceive as a discriminatory decision on the part of Chase. It appears that this decision was influenced by my immigrant status, which is a clear violation of my consumer rights. 
Furthermore, this discriminatory action has extended to my United XXXX credit card ( XXXX ), which I opened in XX/XX/XXXX. The decision to close this credit card account has not only restricted my access to the benefits associated with it but has also infringed upon my rights to have an extended relationship with United Airlines. 
I believe this decision was unfairly influenced by a past interaction with a Chase banker named XXXX in XXXX. At that time, as a recent immigrant, I sought advice from XXXX regarding my financial situation and was advised to deposit a substantial sum in order to foster a better relationship with the bank and apply for additional products, such as a credit card. However, when my credit card application was denied, XXXX suggested closing my Chase account to avoid generating expenses. As a result, my profile may have been unfairly flagged, causing significant personal and financial detriment. 
I also wish to point out that Chase recently took actions against individuals such as XXXX XXXX, citing his support for XXXX XXXX. This appears to be a contradiction when compared to my situation, where I am an immigrant from XXXX fleeing the influence of a dictator. This apparent inconsistency raises questions about the bank 's principles and fairness. 
As a result of these actions, I have incurred financial losses, including the annual fee of {$520.00} for the credit card, which was closed after only 2.5 months of use. Additionally, my credit score has dropped from approximately XXXX points to XXXX, impacting my ability to secure a favorable Jumbo mortgage rate and resulting in a projected {$140000.00} increase in mortgage payments over a 30-year term. This will also require me to consider a more affordable home, limiting my choices and affecting my quality of life. 
I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and take appropriate action to address these alleged violations of consumer rights and discriminatory practices by Chase. 
I am open to providing any necessary documentation to support my case. It is my sincere hope that the Consumer Financial Protection Bureau will investigate this complaint impartially and ensure that consumers are treated fairly and in accordance with the law. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation