Consumer complaint received 2022-02-21
Company: Conduent Incorporated
State: NM
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
i recieved unemployment and they were deposited to my bank card which they provided me thru a company called EPPICard Visa, cardholders should call the Customer Service toll free number at XXXX, i had disputed these charges because well obviously i did not make these transactions i dont live in XXXX XXXX XXXX. my dispute for these charges were denied and well as you can see this is alot of money that had set me back i called the company wen i first noticed these charges and they said the canceled my card and wen my new card was not mailed with in 15 days i decided to call them again because i had log on line to check if my deposits went thru still and they did but the company never canceled my card i told them why wasnt my card cancelled the company said they had cancelled u=it but recanceled my card again and sent me another but more charges from this company had already been made the company still denied my dispute XX/XX/2021 XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$1.00} XX/XX/202XXXX XXXX XXXXXXXX XXXX XXXX {$87.00} XX/XX/202XXXX XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$2.00} XX/XX/2021 XXXX XXXXXXXX XXXX XXXX {$140.00} XX/XX/202XXXX XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$1.00} XX/XX/20XXXX XXXX XXXX XXXX XXXX {$74.00} XX/XX/2021 CARD REPLACEMENT FEE ( {$15.00} ) XX/XX/2021 XXXX * XXXX XXXX XXXX CREDIT {$21.00} XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXX CREDIT {$56.00} XX/XX/2021 XXXX  XXXX XXXX XXXX CREDIT {$100.00} XX/XX/2021 XXXX XXXX XXXX RETURN {$0.00} XX/XX/2XXXX XXXX  * XXXX XXXX PURCHASE XXXX {$86.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE REVERSAL {$0.00} XX/XX/2XXXX XXXX XXXX XXXX XXXX  {$45.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXXE XXXX {$140.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$74.00} ) XX/XX/202XXXX XXXX XXXX XXXX XXXX CASH PURCHASE XXXX {$1.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$87.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXXXXXX XXXX  XXXX ( {$140.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( {$74.00} ) XX/XX/202XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$0.00} ) XX/XX/2021 DEPOSIT FROM XXXX XXXX ( XXXX ) {$460.00} XX/XX/2021 XXXX  * XXXX XXXX PURCHASE XXXX {$45.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$45.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE REVERSAL {$0.00} XX/XX/202XXXX XXXX XXXXXXXX XXXX REVERSAL {$21.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX {$1.00} FEE REVERSAL XX/XX/2021 XXXX XXXX XXXX XXXX {$57.00} XX/XX/2021 XXXX  XXXX XXXX XXXX XXXX FEE REVERSAL {$1.00} XX/XX/2021 XXXX  XXXX XXXX REVERSAL {$56.00} XX/XX/20XXXX XXXX XXXXXXXX XXXX XXXX XXXX FEE REVERSAL {$2.00} XX/XX/20XXXX XXXX XXXXXXXX XXXX REVERSAL {$100.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX {$0.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX REVERSAL {$2.00} XX/XX/2021 XXXX XXXX XXXX XXXX {$140.00} XX/XX/20XXXX XXXX XXXX XXXXXXXX XXXX PURCHASE XXXX {$56.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$21.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$100.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$140.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$57.00} ) XX/XX/2021 XXXX INQUIRY FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$56.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$21.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$100.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX {$140.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX {$57.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} ) XX/XX/2021 DEPOSIT FROM XXXX XXXX ( XXXX ) {$460.00}

Company response to consumer: Closed with explanation