Consumer complaint received 2022-01-13
Company: PENTAGON FEDERAL CREDIT UNION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
There follows the response from the credit union that had earlier this year sent me via XXXX first class mail an offer on its letterhead coupled with that of the XXXX for XXXX XXXX XXXX ( XXXX ), an organization that is similar to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), a credit card solicitation for its Gold Card that if I applied for and was approved for the credit card, the XXXXredit union would pay for my annual membership renewal fee with XXXX and would grant me a one hundred dollar statement credit for charging a preset amount of purchases on the credit card within ninety days. The credit union sent me the offer, a member in good standing that has ultimately been approved for every credit card application I have applied for over the many years that I have had an outstanding relationship with the credit union. Also, within the following is my request for reconsideration I had submitted prior to the credit union turning down my application for the Gold Card pertaining to the XXXX offer I received in my mailbox the previous weekend : Dear Member, Unfortunately, we are unable to offer you credit on the terms that you requested. A letter has been sent to you via physical mail to provide further details. 

If you have any additional questions you can contact a Member Service Representative at XXXX. Representatives are available 7 days a week during the following hours : Monday - Friday : XXXX am to XXXX pm ET Saturday : XXXX am to XXXX pm ET Sunday : XXXX am to XXXX pm ET Sincerely, XXXX XXXX. 
Consumer Loan Processor PenFed Credit Union -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - Sent : XX/XX/2022 XXXX PM To : XXXX Subject : Re : credit card application Gentlemen : In response to the credit card offer I received at my home address via XXXX first class mail from Penfed Credit Union ( jointly with XXXX ) on Saturday, XXXX XX/XX/XXXX, I responded to XXXXended Credit Unions solicitation by applying for the Penfed Gold Credit Card because of its appeal to me with its offer of paying for my membership renewal of XXXX as well as the {$100.00} statement credit offer should I use the credit card to charge purchases up to a pre-set amount within XXXXinety days.

Since I have applied for the offer, I have frequently checked my Penfed app tools section for my application status. 

Though there appears that no final decision has been made by underwriting on my application number XXXX, this afternoon I discovered a note on my application status that I am at my maximum credit available, which may mean that my application may be turned down for exceeding the available credit already extended to me by Penfed Credit Union. 

Therefore, before underwriting turns down my application for the Gold Card you suggested that I apply for via your letter I received Saturday, please forward this, my request for reconsideration of my pending credit card application to the underwriting department with my suggestion of how that underwriting can approve my application, allow me to enjoy the benefit of Penfeds solicitation I received Saturday, and get around the reason Penfed states on my application status is why that I was not instantly approved : Counteroffer submission to underwriting via email message XXXX XX/XX/XXXX - - - If the fact that my Social Security and Veteran XXXX compensation, having both increased by 5.9 % last month ( and permanently going forward ) which has increased my annual non-taxable income to {$85000.00} can not cause Penfed Credit Union to upwardly adjust my available maximum credit amount, then in the alternative please do the following : Select one of my other open credit card accounts with no current balance owed and reduce my available credit limit on that Penfed credit card by an amount you can see to approve my application for the Gold Card so that I can enjoy the benefits of the advertisement I received from Penfed in my mailbox Saturday. 

Please ask your underwriting department to respond as soon as is convenient for underwriting. 

Sincerely, ( My name redacted per CFPB rules ) Sent from my XXXX ref : XXXX : ref

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief