Consumer complaint received 2022-08-11
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Starting XX/XX/XXXX, my Barclay card and account have been compromised due to me being a victim of identity theft/fraud. I initially noticed on the XX/XX/XXXX to XX/XX/XXXX statement there was charges on the account which were not made nor authorized by me. On my previous statement from XX/XX/XXXX to XX/XX/XXXX, the statement balance was {$1400.00}. The following statement for XXXX XXXX XXXX the new statement balance rose to {$2400.00}. On this statement balance, there were other charges made such as cash advances ( total {$8700.00} ), purchases ( total {$9700.00} ) and other credits ( total {$16000.00} ). For the next statement of XXXX XXXX XXXX, the new statement balance was {$10000.00} with purchases totaling {$5100.00} and cash advance totaling {$2500.00}. Between these statements, I found there was another name linked to the account- the name of a person I have never met nor heard of. 

Following the XXXX XXXX XXXX statement, I immediately notified Barclay of this issue and their initial response was to close the account of my first card, issue a second card so I would still have a Barclays card to use while they would investigate the situation in the meantime. After receiving the second card, the same issue occurred again on the new card where there were more fraudulent charges made under the name of the person whom Ive never met. Again, I notified Barclay of the repeated issue and they had the same response as before ; close the recent card I received from, receive another card in the meantime while the company would investigate the issue. This same issue occurred for a total of nine times in which I had to receive a new card while Barclay would close the previous card in order to investigate the issue. In between the nine new cards/accounts which were opened in order to keep the account open to investigate, I only received four of the nine credit cards. The other five credit cards which were opened under my name were never sent to me but rather, I would receive a letter from Barclay stating those five cards/accounts were closed. As of now, the four cards I initially received from Barclay are closed as well. I even notified Barclay to take off this person off my account so they would no longer have access to my account nor make changes to it. Its been 8 months since Ive notified Barclay of this ongoing issue and they have yet to resolve the fraudulent charges on my account. I have made every attempt to follow up with Barclay in regards to their investigation to clear the fraudulent charges off my account and they have given me the same answer - that they are still investigating and will contact me soon. When I last contacted Barclay to give me an update on the investigation, they told me I should expect a response by XXXX XXXX ; I have yet to receive anything from them and it is already XX/XX/XXXX. As of now, the most recent statement balance from XXXX  XXXX XXXX is {$16000.00}, further proving Barclay has not acted on the fraudulent charges made to my account despite giving them 8 months to fix this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief