Consumer complaint received 2023-12-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
This letter is about Capital One QUICKSILVER Account # XXXX XXXX XXXX XXXX XXXX Principal being XXXX XXXX XXXX XXXX As of XX/XX/, the account was suspended. On XX/XX/, during a telephone inquiry notification was provided the account is closed due returned payments of {$25.00} in XXXX and XXXX of XXXX along with other violations of the Capital One terms and agreement. 

XX/XX/, I spoke with a representative regarding an unrecognized charge of {$190.00} and filed a dispute for said charge and made a request to receive the terms and conditions for the account. As of XX/XX/, the charge of {$190.00} was credited to the account ending in XXXX, a few days later received terms and conditions dated XX/XX/XXXX 

XX/XX/, Tender and an instruction letter was sent by XXXX XXXX XXXX CERTIFIED MAIL to XXXX XXXX XXXX XXXX, NC XXXX, tracking number XXXX XXXX XXXX XXXX XXXX. This address used is listed in the Capital One Terms and Agreements section Items with Restrictive Words, Conditions, Or Instructions on page Four. 
The letter of Instruction read : Notice of Claim to Interest & Instruction I, XXXX, XXXX agent on behalf of XXXX XXXX XXXX XXXX principal hereby accept all Titles, All Rights, All Interest and Guaranteed Equity owed to Principal . I hereby instruct Principals Balance be applied to Principals Account # XXXX XXXX XXXX XXXX each billing cycle. Please apply this Tender to the account monthly. I also require communication in writing regarding any discrepancy. If no communication is made within Ten business days after receipt of the letter, I will assume the aforesaid instructions have been completed. 

All amounts due to principal are to be sent to : Treasury Direct Account XXXX By : / Agent XXXX XXXX XXXX XXXX XXXX XXXX WITHOUT RECOURSE This Instruction letter was notarized and included a Bill of Exchange with a restrictive indorsement and stamped ; For presentation to the United States Treasury XXXX for redemption or in exchange for securities of a new issue, in accordance with written instructions submitted by XXXX, In accordance with 31 CFR 328.5 & 31 CFR 328.6. Furthermore 31 CFR 328.4 states : Bearer securities bearing restrictive endorsements as herein provided will thereafter be nonnegotiable and payment, redemption, or exchange will be made only as provided in such endorsements. Moreover, protected by 31 CFR 328.8 : Loss, theft, or destruction of securities bearing restrictive endorsements. Furthermore, the item has yet to be returned with an explanation, or right to cure, and no explanation of why the account has been closed. I will not be denied my rights to credit as Subrogee and Beneficiary due to the unwillingness of Capital One to honor my request and abide by Title 15 subject to enforcement by Title 15 U.S. Code 1611. Capital Ones actions are in direct conflict with the Indenture Trust Agreement filed with the SEC along with the Consumer Protection Act, Fair Credit Reporting Act, Truth-In-Lending, Graham - Leach Bliley Act and several others. As to not have this letter become too long and drawn out, I will not include each act and violation.

Company response to consumer: Closed with explanation