Consumer complaint received 2019-08-30
Company: ATHAS CAPITAL GROUP, INC.
State: WA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
If I could give them no stars I would. Athas claimed they could loan for people in my situation. I provide them 24 months in bank statements and I was perfectly qualified according to their guidelines. I do fix and flips and driving on the side for extra income. Instead, they made a smooth and simple process highly difficult. I never have less than three incomes going at once. They declined two because the account it was going in had too many NSF charges ( which they didn't say so in the first place ). So they just decided to only count my LLC income. ( I dissolved a partnership last year to go solo. ) Except my sole proprietor, that I do business on now, was 50 % ownership of the partnership which was how it was structured. I show them proof of that. Then they tried to claim that they can't tell what is income and what is not from my fix and flips. Payoff statements from title and escrow could simply debunk all of that, but they didn't care to ask for those did they? Overall, they were just simply denying my incomes for one XXXX ( and easily provable ) reason or another. Then they said that I could go to a CPA for an income analysis and they would accept it. Once they realized I was going to do it, they " accepted '' my proof of business income and submitted it to the underwriter. Finally! All of that took a whole month! Two days later, XXXX XXXX on a Friday, I got a denial email stating that 8 out of 24 months that they asked for were missing so they decided to do an income analysis based on the 16 months available and the income/debt ratio was way off. Ummm ... .first, there weren't 8 months missing. And second, even if there were, they never said nor claimed it was missing. I sent emails to a XXXX XXXX ( floor manager ) and a XXXX XXXX ( account manager ) saying there was a mistake. XXXX responded saying he and XXXX will investigate Monday morning to get to the bottom of it all. And I trusted that they would. I mean ... .would n't they WANT to close this account? Nope ... .I call in Monday afternoon and spoke to a XXXX ( compliance dept ) and he said I should be receiving a call later on that day. No calls. No emails. No communication. I email XXXX on Wednesday to ask if there's an update. His response, " I'll call you this evening. End of the month rush. '' Wait ... shouldn't mine be included in the rush? I mean, I qualify according to your guidelines. But that email told me something ... ..they were never comfortable approving me in the first place. Instead of being straight up about it ( like other companies ), they dragged it out, questioned it, made me prove stuff they didn't care to have proven. They were just pulling me leg the whole time and took a month to do it. They were going to make me pay {$1500.00} ( minimum ) for an income analysis from a CPA they had no intention of using. When all of that failed, XXXX made sure ( either that or the underwriter ) that 8 months of bank statements were conveniently missing so that I wouldn't get approved. I know for a fact they did because he sent a fake concern for the situation only to not do it because other loans were more important. They say my income was too inconsistent for them to feel comfortable approving me ... .which is highly unfair and unjust to say considering they decided to remove my consistent income due to NSF charges. Overall, terrible company ... and not because they didn't approve me. I know my situation is unorthodox and complex and I've been denied before. But other companies didn't play these games.

Company response to consumer: Closed with explanation