Consumer complaint received 2018-04-06
Company: Specialized Loan Servicing Holdings LLC
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I am trying to work things out with the servicer of my XXXX XXXX owned mortgage loan, Specialized Loan Servicing. I have been dealing with XXXX XXXX and they have been trying to file paperwork to foreclose on me through the court. Now I am getting letters from SLS indicating they are now the servicer on the loan, although I do not recall receiving any specific paperwork telling me my loan had been transferred. The bottom line is that I have a good paying job and also receive Social Security and I can afford my mortgage payment. Due to some investment losses, a cut in hours and my wife 's XXXX diagnosis a few years ago I struggled financially and missed some mortgage payments. At that time the loan was serviced by XXXX and I applied for a loan modification and was approved. I made the agreed upon trial modification payment for several months awaiting XXXX to finalize the agreement. This never happened -- XXXX gave me some excuse about my income but would not be specific about the exact details. When pressed they told me that I just did not qualify and that I needed to pay back the full amount of late payments as well as late fees, Attorney fees, etc. I could not afford to do this. The loan was then transferred to XXXX and I tried to engage with them but could not make any progress, and they escalated this into the foreclosure court. I responded to their claim and then the loan apparently got transferred to Specialized Loan Servicing. I have attempted to open a dialogue with SLS but have made no progress. Instead I am bombarded by collection calls at all hours ( including very early morning ) demanding that I reinstate the loan. I have since found that my loan is owned by XXXX XXXX, and that they rolled out several new homeowner assistance programs last year. I want to know why SLS is refusing to consider me for any of these GSE programs and is relying on the findings of XXXX from 2-3 years ago instead of reviewing my CURRENT and correct financial information? I feel they are denying me access to government and internal programs that they are required to consider me for. 

I refinanced into this current mortgage loan in XX/XX/XXXX. There were no problems and I made my payment as agreed for over 10 years. In XX/XX/XXXX due to the market crash and recession, I had to short sale a property and my hours were significantly cut and to survive I had to file bankruptcy. To make matters worse in this same time frame my wife was diagnosed with XXXX XXXX and she soon lost XXXX XXXX of her XXXX and ability to function. I was overwhelmed and at that time fell delinquent on my loan that was held by XXXX at that time. As I got back on my feet I contacted XXXX and applied for a loan modification which they approved ( attached ). I began making the three trial payments with the promise that I would receive a permanent modification at the end of the process. After making the third trial payment XXXX disappeared on me. I tried to find out where the permanent modification paperwork was, I tried to get a status, no one could give me any answers. I continued making the monthly trial payment for a few more months, but then I received a letter stating that I did not qualify for a permanent solution due to my income. There were no specifics given as to what income was used or how they calculated it, just very vague. Then the loan was transferred to XXXX I tried again to engage in order to be reviewed for government and internal homeowner assistance programs since my hours had increased and because I was now receiving SSI income as well. Despite multiple attempts to get a review open of the current finances XXXX obstructed me at every turn. Considering that this loan is owned by XXXX XXXX, this behavior is outrageous and egregious. Now that the loan is with SLS I have tried to engage but they are engaging in the same obstructionist tactics. I am filing a formal complaint against Specialized Loan Servicing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation