Consumer complaint received 2020-09-04
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Re : Formal Complaint on Citibank Diamond Preferred Credit Card Citibank Reduced Credit I have a Citibank Diamond Preferred Master Credit Card ending in XXXX. I have a 22+ year credit history. The credit card was never paid late nor did I reach the credit limit. I have maintained the credit card in excellent standing. I am writing to document how I have been mistreated, request for personal login and passcodes to my checking account and my credit score negatively impacted by Citibank : 1. ) Citibank removed over {$2000.00} of  available credit on my Diamond Preferred Master Credit Card not once but twice within a 60 day period without any prior notification. 
2. ) The original credit limit on the card was {$5000.00} and the balance was {$3200.00}. 
3. ) XX/XX/2020, Citibank lowered my credit limit to {$3500.00} leaving available credit XXXX 4. ) XX/XX/2020, Citibank lowered my credit limit again ( 2nd time ) down to XXXX without any prior notification 5. ) I called Citibank to request they restore my credit limit back to {$5000.00}. They refused to because they said it was their prerogative to select accounts for credit limit decreases 6. ) The lower credit limit placed my account at a 99 % utilization rate, which caused XXXX XXXX ( {$13000.00} ), XXXX XXXX {$2000.00} ), and XXXX XXXX ( {$800.00} ) to remove my available credit lines as well. Again, no late payments triggering these decisions 7. ) To improve my credit score and utilization rates, I paid {$1600.00} to Citibank on XX/XX/XXXX to reduce my balance. Citibank bank refuse to post the payment to my account because it was larger than any other payment I had made. 
8. ) So, they refused to post my payment for 14 days. After 8 days I was wondering why the payment wasn't posted. Citibank said if I wanted the payment posted sooner, I would have turn over my XXXX XXXX log-in information ( User name, password and account # to them to call XXXX XXXX to verify the payment actually came out of my checking account. 
9. ) Why would Citibank request my confidential log-in and password # s to make a call to my bank? The other option was to conference in the Citibank Customer Service Rep on the call so, they could personally hear XXXX XXXX confirm the payment out of my account. 
10. ) How humiliating this was to be forced to conference in a Citibank customer service rep in order to have my payment posted to my account. This can't be a legal practice. This ordeal left me in tears. I had never been treated this way before. 
11. ) I could no longer continue with refinancing my home for a lower rate now that my credit score had significantly decreased due to Citibank, XXXX XXXX and XXXX XXXX decision to take away available credit lines and cause my credit utilization to rise to 99 %.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation