Consumer complaint received 2018-01-12
Company: JPMORGAN CHASE & CO.
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
In XX/XX/XXXX my mother was being forced into a XXXX home by her doctor because he felt she should no longer be allowed to live in her own home alone. This began from a trip to the emergency room for what I had been told was a XXXX XXXX but they had medicated her to a point of collapse ( or minor XXXX as I believe ) causing her to fall as she was supposed to be getting released from the hospital. That led to her being sent to a short term rehab center for a couple of weeks, but they kept her so medicated there she would have never been released because the plan was to transfer her into the XXXX home that contained that short term rehab center and was a small section of. I fought with the doctor and rehab center staff for more than 6 months with threats of being reported to adult protective services and needing to find her a new doctor if I tried to remove her without their consent. After staying in XXXX, TX at her home and helping to maintain her property during this time the doctor finally agreed to allow me to move her to an XXXX XXXX  facility for another XXXX plus months, then I was finally able to bring her back to live in her own home again where she still currently resides. The problem is during all this time and for at least another year or more afterwards I was still making the monthly payments on my home at XXXX XXXX XXXX, XXXX XXXX, TX XXXX. Even though I never really had any time or chance to go check on my own home, all mail was being forwarded to my XXXX, TX XXXX XXXX XXXX address ( XXXX XXXX XXXX, XXXX, TX XXXX ) and the mortgage payments and all bills were being paid on time. I had made numerous extra payments towards the principal of the loan during the first couple of years ( probably about an extra {$10000.00} paid toward principal which should have reduced the total payments due ) and had paid about 10 years of timely payments ( never late ). I never received any type of notification from Chase about my mortgage being in default or any type of foreclosure notice in the mail or at my address but found out around XXXX that they had physically taken possession of and sold my home to somebody else. I stopped making payments of course but still NEVER received anything regarding any of these actions regarding the foreclosure and sale of my home. I did n't and still do n't know what if anything can be done about this, but at one point I did receive a letter from some place claiming to be investigating mortgage procedures being done by Chase and that resulted in Chase being found guilty of illegal business practices and I got a check from those people for about {$600.00}. That 's great, so they were found guilty of mishandling my mortgage loan, but that check is no where close to the equity I lost ( estimated to be around {$50000.00} in my opinion ). They sold my $ XXXX home for about $ XXXX in what looks like some kind of insider scam job. I had insurance I had to pay extra for that was supposed to cover things if something happened but I still do n't really know exactly what happened other than I was n't able to be there at the time and somehow got totally screwed out of the only home I had without ANY contact from Chase ever. I have ZERO faith in anything about this country anymore and I 'm sure this is just another waste of my time thing, but I found this site tonight while looking for something else and if it 's not just another scam agency then I would appreciate your help in making things right again. I 'm still stuck in XXXX, TX taking care of my mother who is XXXX now and still living in her own home like I promised her most of my life I 'd help her do, but there is no work here for a XXXX, and I have no place to go back to when she 's gone. Totally discusted with the lack of enforcement regarding any type of consumer protection in this country! People steal your homes, copyrighted software, and everything else you work your XXXX off for ... and then without lot 's of money to hire expensive attorneys to fight it, you 're just another victim that nobody cares about.

Company response to consumer: Closed with explanation