Consumer complaint received 2019-06-02
Company: Synovus Bank
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
1 ) new account holder, former ID Theft, XXXX XXXX XXXX Senior XXXX XXXX  XXXX XXXX Vet scammed by FIRST PROGRESS and affiliated FDIC bank ACH member ( FED VA.VIP.GOV, SAM.GOV SBA XXXX online rep et al ) freelance # consulant personal account new, trying to reestabled credit increase FICO ( R ) via ontime payments and this NON BANK ISSUE FIRST PROGRESS in TENNESSE has been SCAMMING PAYDAY LOAN SUB PRIME PERSONAL LOAN CUSTOMERS FOR YEARS since the 90s as much as today is apps and smartphones and FICO ( R ) scoring in close to reatime for millennials students teens seniors and others attempting to rebuild personal credit are red lined XXXX XXXX Unsafe @ any Speed # VICTIMs of PREDATORY LENDING AND CREDIT LINE ISSUANCE and THE FDIC BANK IN XXXX GA NEEDS TO BE INVESTIGATED AS WELL FOR FRAUD BY OFFICERS IN COHORTS WITH THE PROCESSORS PAYDAY LOAN PEOPLE IN TENNESSEE FOR EXCESSIVE FEES AND LACK OF TECHNICAL PLATFORM INFRASTRUTURE FOR LOW OR NO FICO NEW OR BAD CREDIT SECURED MASTERCARD ( R ) CREDIT CARD APPLICANTS XXXX XXXX NEEDS TO PULL THEIR AFFILATION FROM THESE CROOKS WHO TAKE INSTANT DEPOSITS YET THE END USER BAD UX CONSUMER CAN NOT MAKE ANY INSTANT PAYMENT AND TO MAKE ONE WITH A REP VIA PHONE WHICH IS NOT A WEEKEND OR EVENING 24/7/365 ACCESS XXXX XXXX AS MOST BANKS AND OTHER CARD PROCESSORS OFFER FOR THIS DEMOGRAPHIC CASES AUTO COMPUTER DATABASE AI GENERATED HIGH FEES TO BE ADDED TO THE ACCOUNT AND IS TYPICAL OF THE NEW PREPAID CARD SUBPRIME VENDORS LIKE XXXX and XXXX using the VISA ( R ) network for HIGH INTEREST PERSONAL snail maiing prescreened XXXX bureau credit offers PRE QUAL OFFERS which trick the sub prime customer into high rates and direct payday loan debit and high membership fees which place the customer into a cycle of debt and payday loan redlineing etc please take a look thanks i can not make a payment online or by phone for free please cc the FTC as well enjoy your day XXXX in XXXX XXXX By Mail : First Progress Card XXXX XXXX XXXX XXXX XXXX, TN XXXX By Phone : To reach Customer Service or if your card has been lost or stolen, please call us toll-free at ( XXXX ) XXXX https : //www.firstprogress.comXXXX https : //www.firstprogress.com XXXX login XXXX XXXX new account holder # XXXX ( DOJ online complaint not made to date as of XX/XX/2019 please CC Senator XXXX XXXX if feasible ) # Senior # XXXX #  XXXX # Veteran # XXXX # FED # CONTACTOR SAM.GOV vendor individual personal secured MasterCard ( R ) branded standard revolving credit card account debited my XXXX   checking To Open Secured FIRST PROGRESS Subprime Credit Credit Account ( Processor, NOT THE FDIC Bank issuer ) debited US {$200.00} Security Deposit for XXXX credit line *secured,  personal, revolving ) Available Credit : {$0.00} Download or Print this Information Credit Limit : {$200.00} Current Balance : {$190.00} Previous Statement Balance : {$190.00} Last Payment Date : XX/XX/2019 Last Payment Amount : {$40.00} Statement Summary Payment Due Date : XX/XX/2019 Minimum Payment Due : {$40.00} Make online Payment Past Due Amount : {$0.00} Additional Information Cardholder Since : XX/XX/2019 Statement Cycle Date : XXXX of each month Limit, Balance, and Payment information as of prior business day. 
First Progress Platinum MasterCard Secured Credit Cards are issued by Additional Information Cardholder Since : XX/XX/2019 Statement Cycle Date : XXXX of each month Limit, Balance, and Payment information as of prior business day. 
First Progress Platinum MasterCard Secured Credit Cards are issued by Synovus Bank, XXXX, GA, member FDIC.

Company response to consumer: Closed with explanation