Consumer complaint received 2020-10-31
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
Sorry to bother your day. But it has been months and still waiting to have access to my account found it was closed on my birthday is all days XX/XX/20 I use XXXX  for payroll and accounting the purpose of reconciliation of my accounts for the XXXX  loan. I need to be able to submit. 

Each loan is under XXXX is being taking now with a short form application. 

I can't even reconcile this because of the fraud department getting information from a employee I believe at the branch manager has issues with me and the personal banker especially XXXX XXXX. I believe her name is she went without permission into my personal and business accounts without my permission or knowledge I'm not sure why she claimed something that is untrue she dont know by business or me. Because I didn't do the loans with them. Other bankers reached out to me. And now my account are charged off I got letter today regarding this. On my birthday XX/XX/20 irony. I'm accruing fees when I was locked out. I need access to my personal account ASAP which should be separate. Conflict of int i feel violated. Im hearing about XXXX people have gotten and your picking on a XXXX  XXXX  owner that each account is under {$27.00} I'm not sure why that happened when personal and business are 2 separate entity. I'm in a very bad strain trying to get my forgiveness application submitted and I can't pull from fifth third to XXXX this is not OK I was assured from your assistant Custome XXXX  I would get a call back. The fraud department never called me back. I'm just trying to get my paperwork in order. But I honestly need access to my personal account that in my XXXX  name XXXX. I need help Because this is not OK I'm not sure XXXX issue with me other assuming Something that is not factual and get manager. But I'm really disappointed I never got a callBack I call 4 times to fraud department no response. Called XXXX XXXX No response who said he would keep in touch. Have not responded to my call and voicemail for him and the fraud department. I'm disappointed. 
But I need to withdraw my money from my personal account Imgoing to make a formal complaint with the I should feel my money secure and I should be Comfortable putting in a bank I no longer trust my money in banks any longer. I need someone to give me a call because non of those XXXX  loans with 4 different business XXXX non of them are over XXXX so I qualify for the shorter application that there working on now. It not OK for this.i need answers before I have to file I complaint. But I do Need access to my personal account. Things aren't good and I need my money I had to let employees its hurting my business I can't do payroll. Because I get invoice deposited in the accounts. I'm blocked from handling business. 
While what ever your doing that seems unethical. And bias to my minority business. I need to personal funds asap. While you figure out why this happenings. I know one thing for sure XXXX act like she didn't know me when I can in the bank to add my husband to my personal account.she 's ask why I wanted a XXXX  when I asked about it I thought it was weird because I work at a bank with have own my businesses but sure why she wouldn't she wouldn't want a new line of business like a XXXX. But something isn't right and smells fishy. I just want access to my money in my personal account and see why my accounts are charged off.I 'm going to the news soon I've done nothing wrong.Account Closed when was I going to find out I could have funded my loan anywhere elseAnd deposited anywhere else where I have a business account but I trusted fifth third and I wouldn't have this problem right now. I cant handle my business. You closed the accounts as of XX/XX/20 and i can't take care of business please help me. 

On my birthday XX/XX/20 {$290.00} charged off closed account but I had no access. I need access for my loans on XXXX XXXX XXXX XXXX and the other 3 I need personal account balance changed to available so I can get my money out that bank. I'm very disappointed. 
It under XXXX XXXX my XXXX XXXX  name. It not ok to hold my money. 

XXXX XXXX XXXX XXXX XXXX Sorry to bother your day. But it has been months and still waiting to have access to my account found it was closed on my birthday is all days XX/XX/20 I use XXXX  for payroll and accounting the purpose of reconciliation of my accounts for the XXXX loan. I need to be able to submit. 

Each loan is under XXXX is being taking now with a short form application. 

I can't even reconcile this because of the fraud department getting information from a employee I believe at the branch manager has issues with me and the personal banker especially XXXX XXXX. I believe her name is she went without permission into my personal and business accounts without my permission or knowledge I'm not sure why she claimed something that is untrue she dont know by business or me. Because I didn't do the loans with them. Other bankers reached out to me. And now my account are charged off I got letter today regarding this. On my birthday XX/XX/20 irony. I'm accruing fees when I was locked out. I need access to my personal account ASAP which should be separate. Conflict of int i feel violated. Im hearing about XXXX people have gotten and your picking on a XXXX  XXXX  owner that each account is under {$27.00} I'm not sure why that happened when personal and business are 2 separate entity. I'm in a very bad strain trying to get my forgiveness application submitted and I can't pull from fifth third to XXXX this is not OK I was assured from your assistant Custome XX/XX/XXXX I would get a call back. The fraud department never called me back. I'm just trying to get my paperwork in order. But I honestly need access to my personal account that in my Maiden name XXXX. I need help Because this is not OK I'm not sure XXXX issue with me other assuming Something that is not factual and get manager. But I'm really disappointed I never got a callBack I call 4 times to fraud department no response. Called XXXX XXXX No response who said he would keep in touch. Have not responded to my call and voicemail for him and the fraud department. I'm disappointed. 
But I need to withdraw my money from my personal account Imgoing to make a formal complaint with the I should feel my money secure and I should be Comfortable putting in a bank I no longer trust my money in banks any longer. I need someone to give me a call because non of those 4 loans with 4 different business EIN non of them are over XXXX so I qualify for the shorter application that there working on now. It not OK for this.i need answers before I have to file I complaint. But I do Need access to my personal account. Things aren't good and I need my money I had to let employees its hurting my business I can't do payroll. Because I get invoice deposited in the accounts. I'm blocked from handling business. 
While what ever your doing that seems unethical. And bias to my minority business. I need to personal funds asap. While you figure out why this happenings. I know one thing for sure XXXX act like she didn't know me when I can in the bank to add my husband to my personal account.she 's ask why I wanted a XXXX  when I asked about it I thought it was weird because I work at a bank with have own my businesses but sure why she wouldn't she wouldn't want a new line of business like a XXXX. But something isn't right and smells fishy. I just want access to my money in my personal account and see why my accounts are charged off.I 'm going to the news soon I've done nothing wrong.Account Closed when was I going to find out I could have funded my loan anywhere elseAnd deposited anywhere else where I have a business account but I trusted fifth third and I wouldn't have this problem right now. I cant handle my business. You closed the accounts as of XX/XX/20 and i can't take care of business please help me. 

On my birthday XX/XX/20 {$290.00} charged off closed account but I had no access. I need access for my loans on XXXX XXXX XXXX XXXX and the other 3 I need personal account balance changed to available so I can get my money out that bank. I'm very disappointed. 
It under XXXX XXXX my 1st married name. It not ok to hold my money. 
I want my money from personal account and they just closed my accounts that can help me get my ppp loans forgiveness they won't help I reached out to ceo he had someone call me and he don't respond I beg my funds in my funds in my personal account it conflict with business and it under a diffrent last name my Maiden name I got back after my divorce. I need money from person asap. And I want to close the account, also I need business I reconcile fur my 4 loans. Please help. 

XXXX XXXX XXXX -XXXX  XXXX

Company response to consumer: Closed with explanation