Consumer complaint received 2023-05-17
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/2023 Good morning, my name is XXXX XXXX XXXX and I have for 7 years a Business in XXXX FL, which has a machine to process debit, credit and XXXX  sales, with Wells Fargo. 
On XXXX at XXXX XXXXhe machine stopped working and I called the Wells Fargo merchant department to ask what was happening. In that call I am informed that supposedly a client called VISA and gave a complaint about my Business where he said that customers were required a minimum for their purchases, and they were also charged a surcharge. All this is false, I told Wells Fargo that I had proof that XXXX XXXX doesn't do those things and I personally went to the bank and spoke to business banker XXXX XXXX and showed him the receipts for the sales every day before Wells Fargo told me the false accusation, sales of {$0.00}, of {$1.00}, of {$1.00}, of {$1.00}, many receipts from different transactions and different days and different people. On XXXX  the sale of cards for the whole day was {$770.00}, which money was not deposited to my Account. on XXXX at XXXX  I call Wells Fargo to see why the deposit did not enter My account and the respond was that I was fined {$5000.00} dollars for said ( false ) accusations. I immediately went to the bank and XXXX XXXX XXXX told me that he could not do anything more than what he had already done because the merchant department was a superior entity, from there I went out to find a legal representative and with XXXX XXXX XXXX XXXX I put a Demand Letter to Wells Fargo to which they responded without presenting evidence of why they were acting like this against My business and without giving me the right to mediate and review mine and their evidence of Innocence. I return to the Law Firm, and I told them that I wanted to continue with a Civil Lawsuit with a judge in the Court and we made a new contract. After XXXX days, they call me from the firm and said they were going to cancel the contract and return the money I had paid them because Wells Fargo resides in the state of Texas and My lawyers do not have jurisdiction there because the Firm is from XXXX. I do not understand if I live in XXXX. Florida and the business is in XXXX and Wells Fargo is in XXXX why do I have to go to the state of Texas to be able to take Wells Fargo before a Judge and make them pay for the monetary damage they are causing me. Since XXXX, my business is only selling Cash, I can not use the card machine because the bank withholds the Money, they withheld {$770.00} on XXXX and {$89.00} on XXXX, which is when I stopped the sales by credit cards. Many customers who continue to come to My business and must now buy cash and are willing to talk to explain how they buy in the Store and show that Wells Fargo is taking an unfair action Against My Business and against My family economy to the point of almost being bankrupt. I am providing you with a copy of my receipts, the correspondence received from Wells Fargo and correspondence from the attorney. 
I am not in agreement with the stance Wells Fargo has taken against my business because I am not guilty of their accusations, and I will greatly appreciate it if you can review my case and advise what steps need to be taken to resolve this issue. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation