Consumer complaint received 2022-12-08
Company: Sunlight Financial LLC
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Good day to you, My name is XXXX XXXX. I am reaching out to you, regarding a time-sensitive matter, referencing XXXX XXXX XXXX XXXX  XXXX Sunlight Financial, who was originally the entity presiding over my loan to XXXX XXXX XXXX XXXX This entity in question, XXXX XXXX, its supervisor, XXXX XXXX along with another salesman named, XXXX used deceptive practices on myself and my neighbors to selling each of us solar panels. Also, Supervisor XXXX XXXX and his salesman, XXXX both told me when I asked them if they had solar panels on their home? Supervisor, XXXX XXXX stated he had solar panels on his roof top for 4 years and his net meter bill with XXXX XXXXXXXX will never exceed {$14.00}, further stating on 4 different intervals, ( Im a creature by habit with repeating myself to others ) his net meter bill with XXXX XXXX has never exceeded {$14.00} and that it will never be due to where we live, XXXX XXXX, NV. The other salesman, XXXX stated to me he has had solar panels for three years and his net meter bill never exceeded {$14.00}. Also, myself and neighbor down XXXX XXXX from me, ( XXXX XXXX XXXX, contact info. is in the complaint I sent ) told the both of us, ( along with hearing the same thing from other XXXX salespeople told us all we would receive the credit in full for {$8700.00} when filing our taxes. I learned after the fact this was not true. Another lie told. My CPA was the one who informed how this solar credit works, and that he had heard the same story from his clients. I have done my due diligence in reaching out to officials in congress, seeking justice due to injustice done. In return I was given local resource information to further assist me and others. I pursued each resource given in seeking legal representation, ( Consumer law atty. ) citing XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, and the XXXX XXXXXXXX XXXX referral services. To no avail not XXXX of these entities was able to assist XXXX further. Nevada XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX all told me to reach out to Attorney General, XXXX XXXX 's office for further assistance. On XX/XX/XXXX, XXXX XXXX XXXX, the entity now presiding over my loan debited my checking account ( 8 ) times, totaling {$1300.00}. These charges were made fraudulently because they were never authorized. ( I filed a claim with my bank and received all monies debited from XXXX. ) I have attached my statements as proof to their fraudulent act. For the record, I never once set up any type of ACH with XXXX XXXX XXXX, neither could they produce such a document with my signature on it, giving them permission to do so. I always would call into XXXX  monthly to make a payment, via debit card. 

Entering a contract with XXXX XXXX XXXX XXXX, they were to install XXXX solar panels, the panels I was financing. I guess I ran off at the mouth too much disclosing I live alone. Nine months and four installation visits later, due to many foul-ups with XXXX XXXX XXXX XXXX XXXX XXXX installed another manufacturing solar panels on atop my roof, ( REC. ) How I found out I do not have XXXX XXXX panels was when going on top of my roof top for cleaning. Also, I have reached out to XXXX XXXX XXXX XXXX, and to no avail, they refused to further assist me by not assuming any accountability for their wrongdoing. XXXX XXXX XXXX also never installed the pigeon guards around the solar panels on my roof nor my neighbors. This has affected my once credit in the XXXX to now XXXX. 

This contract entered into with XXXX XXXX was XX/XX/XXXX. It took the company one year and one month to complete due to the company not having their business in order. Another sign of trouble to come. 

Myself, along with my neighbors continue to be failed by our system set in place to protect its residence from predatory deceptive practices used in scamming consumers. This ordeal causes me on a continuum to experience heightened XXXX  symptoms, anxious, irritability, and anger. The frequency to experiencing all symptoms mentioned is daily with intensity. 

I have reached out to XXXX XXXX and Sunlight Financial. To no avail, nothing. They will not assume accountability. I reached out to a number of agencies here in XXXX XXXX, NV for timely assistance, ( nothing ) also filing a complaint with XXXX XXXX XXXX XXXX. To no avail, nothing. I filed a formal complaint with Attorney General XXXX XXXX 's office. To no avail, nothing. I filed a complaint with the NV Contractors Board. My case is still under investigation with them. As you can see I have been taken around the world with this. The epitome of atrocity. 

After speaking to a representative at XXXX, I was instructed by her to go onto to your website to file this complaint. 

Thank you for your time and assistance. Take care.

Company response to consumer: Closed with explanation