Consumer complaint received 2021-05-23
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My family and I were evicted and given a 30 day notice to move. I went the bank to withdraw funds for a rental deposit. I went to the drive Up window because I had to make the payment before XXXX XXXX It was XXXX. The teller kept me waiting until XXXX and the stated that I needed to come inside for a pin verification. I explained my situation about being in a hurry and she said that I had to go inside to retrieve my bank car and identification. I told her that If I have to go inside Im closing my account. 
When I get inside the branch manager XXXX XXXX said that my drivers license doesnt match the online verification. I informed her that its a replacement card and it on file with the bank. She states that I cant use this license. I informed her that Ive been using this card for the past year in this bank since my previous card was stolen. 
She still insist that the card does not match the online verification. 
I tell her that I want to close my account and tells me that I dont have valid identification. 
I explain to her again the scenario about card being replaced and on file and she still refuses my request I take my card and leave the bank. I contact the realtor and find out that the rental is not available anymore and Ill have find another property to rent.

Then the manager from the bank calls me when get home and tells me she made a mistake and that my license is valid and would I come back to the back. 
I tell her that I will never come back to that bank because she made me feel like a criminal and not to call me again. 
I go online to apply for another rental and the bank froze my account for suspicious activity. 
Alarmed, I callback the manager to inquire about the closure and she seemed confused.

I go back to the bank and refuses to tell me why my account was frozen for suspicious activity.

I wait 40 mins for them to unfreeze my account.

Frustrated, I go to the teller to retrieve the original amount for the deposit just in case the realtor calls me back.

When I get to the teller the branch manager approaches the teller and whispers something in her ear and they both start laughing. Then the manager not the teller ask me how do I want my money I tell in my hands. The teller counts out the funds and takes the money and throws it at me, it hits the window and fall into the tray below. I ask the teller for her name and she holds up the receipt and tells me that its at the bottom.

I take my money and I go home and I filed a complaint with the executive office of chase bank.

After four or five days of me calling and sending emails to bank. The regional manager calls me and states that they checked the metrics and I was wrong and that the bank had every right to deny me access to my funds. 
The next time I go to the bank Im issued a criminal trespass warning and they closed my account and gave me a check a partial amount of the money that was in my account. 
After this I have a nervous breakdown and spiral out of control and eventually end up getting arrested and thrown into a mental institution. 
My wont allow me to return home and end up living on the street.

Company response to consumer: Closed with explanation