Consumer complaint received 2021-03-26
Company: HW Holding, Inc
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I have already numbers of reports about Identity Theft problem in legal authorities and disputed most of the debt claim under my name. Not only the debts that I did not owe also, false addresses, false phone numbers, false work occupation information have been disputed. 

This specific complain is about a company that I had already filed a complain against. I understand this collection agency was being connected with an apartment complex in XXXX which I did not live in. 
I was in XXXX and in XXXX XXXX during XX/XX/XXXX to XXXX. I had to came to USA at the end of XXXX XXXX to report again my Identity Theft problem that has been continuing since XXXX. I had only 5-6 months, could not stay longer. I applied total of 10 apartment complexes near by XXXX XXXX, XXXX, looking for furnished and month to month or short term leasing. 7 of the apartments rejected me for not being able to have short term lease or furnished apartment or both. 2 of the apartments were too expensive. Only one of them called XXXX XXXX responded positive. I paid {$170.00} non-refundable fees for I can not remember what. Also, {$130.00} for prorated rent for XXXX, and {$200.00} for deposit. In addition, they requested following 5 month rents checks in advance by promising they were not going to take money earlier than it should be. They prepared a contract, and both parties signed it. I did not have a car, most of these procedures completed over phone and online and a help of a friend of mine delivered the documents. Until recently I did not know where they were located for sure either. 

When I went to take my keys I read the contract and saw that NO furniture, and it was a 12 months of lease contract. I reminded them that was not what I wanted. I was there temporarily and had no furniture, also not able to stay long term. A female leasing agent said their manager did not agree to provide what I asked for. I asked immediately lease cancellation and they ripped my contract in front of me, but I did not see them cancelling or shredding their side of the contract. They told me after informing the head office They would return my payments back. They have never done, then I called to XXXX XXXX XXXX to complain against them back in the date. 
Following 5 months I stayed in XXXX XXXX, my friends apartments in XXXX XXXX XXXX in XXXX XXXX XXXX XXXX an other friend in XXXX, and a few weeks in NJ. 

I have been receiving a harassing phone calls and threatening mails from a collection agency about this apartment. Collection agency name is XXXXUNTER WARFIELD. I can provide the documents if needed. As to collection agency`s sent information to me the Apartment complex had not only cancelled their share of the contract, they also charged me for rent. Due to Identity Theft my all past accounts were closed and they could not take too much money. I personally went to apartment complex recently, they refused to talk about it with me by using the excuse of pandemic. I talked to some residents they said many strange actions done by the management not even legal. I was told, possibly the unit I supposed to get were given to other people under my name of contract because any cancelled contract is against the leasing agent work performance. I am not in that business and no idea how things can be twisted. I truly believe they took advantage of the situation of a client with ID Theft problem because I inform every businesses before I do anything with them. 

I have lost my " OK paying job '' in XXXX, XXXX, and now I am making $ XXXX {$400.00} a week gross. For example, my last pay check for 2 weeks were {$190.00} total. I was not qualified for unemployment but my TX state provided a card for my children that I can buy food for them which I am grateful about. If it was not for Stimulus help from our Government I could not even pay my rent. I understand that Hunter Warfield does not care about pandemic and its damages to whole nation and insisting to get the money from me which I don`t owe. In their letter they talk about law suit against me. 

A volunteer lawyer first suggested me to make little payments then see what happens. He made a call to collection agency, they did not want to discuss the issue with a lawyer. WHY? 
Under this circumstances I will NOT PAY This collection agency live in a different universe obviously have no pandemic and no law.

Company response to consumer: Closed with non-monetary relief