Consumer complaint received 2021-03-28
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I have a Coinbase XXXX account i have or had over XXXX in it. I was seeking help for a problem with another exchange i was having called Coinbene cant withdraw the support team there sent me to telegram chat where i was scamed for 5 eth out of my coinbase account and that was just the beginning it get a lot worse right now im not even caring about the eth, ,anyhow i felt i was scamed so the next day i contacted Coinbase pro support i got a case number then right after that a thing called Offical Support pops up i asked if they was from coinbase they said they handle coinbase and other exchange problems so i said ok i told them about the scam on the eth and he or she said for me to sent them a copy of the withdraw address i did and they said the eth hasnt made it to the scammers wallet yet so i said great can you get it back and they said yes well they even sent me a offical coinbase paper i had to e sign saying they could lose the eth in the process i signed they asked some personal questions i said i dont know if i should answer they keep saying we are the offical coinbase support and like i said they answered coinbase support so i answered them so after a while things goes south they froze my account but keep assuring me its a part of the process i have all screen shots but not at the begining cause to me its coinbase support anyhow they gave me a https : XXXX to contact them thru the process so i did but in between time i went to coinbase and sent another support mail to coinbase XXXX and got a reply from the offical support that answered my question from the coinbase support email so how could i doubt this.Well on XX/XX/2021 i get a email from the bank saying im overdrawned on my checking my checking is what i used to fund my coinbase sure enough someone tried to withdraw XXXX out of my checking the bank stop all but XXXX cause thats what i had in it. any how now i felt scamed out of my life savings im XXXX and not tech savy i dont understand how this could happen i have a XXXX XXXX and Monday im going to the doc to get me something as now im have XXXX XXXXAnyhow if you ever dealt with coinbase coustmer support is very bad to say the least,, after a couple more tries on XX/XX/2021 they answered my account was still frozen i told them the story and i need to check my account they told me its locked cause i owe them money so that told me the scamer took all my money and now i owe money cause of the withdraw they took like i said they took XXXX, coinbase has a thing where if you commit to a withdraw from your bank which means a deposit to them you can have the money right away so thats how the scamers got the money from my checking account and since the bank stoped the withdraw cause i couldnt cover it,,, so now i owe coinbase money .So all i did was went to Coinbase Support customer service and put my trust in them im out XXXX plus XXXX owed to coinbase thats XXXX now im XXXX with a XXXX XXXX and within less than a week im broke..Please im begging help me I feel Coinbase Failed to keep my account secure as noone should go to coinbase support and have someone help them thats a scamer..

Company response to consumer: Closed with explanation