Consumer complaint received 2020-07-30
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I filed a dispute with Experian more than a month ago, regarding a XXXX account that has incorrect information attached to it. I have not had a XXXX account since XXXX, when I refinanced my student loans with XXXX. Experian continues to report derogitory account on my credit report and has the following information : Status Discharged through Bankruptcy Chapter XXXX Completed investigation of FCRA dispute - consumer disagrees. 
Account closed due to refinance. 

I spoke to XXXX and was referred to the consumer advocacy group, speaking to a Supervisor, XXXX. He indicated that no information had been sent to the credit bureau within the last year and that the only information he can see was sent in XX/XX/XXXX or XX/XX/XXXX.  He indicated that he would be doing an investigation into the reporting of that information. He and I agreed that no such discharge of my debt had occurred and that it should not have been reported. 

Experian has been reporting false information in my consumer credit file for more than a year and refuses to correct it. I have also asked for the process that Experian used to verify this account as well as the bankruptcy account, and most of the other accounts in my credit file. I requested that the information be provided to me within 15 days and today, 7XX/XX/XXXX it has been 17 days and there has been no information coming from them. When they do complete and investigation, most times I am not allowed to view it online. 

The credit Bureaus in this country have a enormous amount of influence on the lives of the citizens. When one or more of the reporting bureaus fails to honor that responsibility, it can have devistating consequences for the person who is reported falsely to creditors, employers and mortgage lenders. This is what has happened to me, as I am in the process of trying to obtain loans to pay for a business I am buying and the Small Business Administration uses Experian exclusively, I was disapproved. 

I have employed XXXX XXXX to try and help me get some of this straightened out and they have had some luck with XXXX XXXX and XXXX, but very little success in dealings with Experian. As I understand the rukles as they apply to Experian, they are not there to punish people by reporting outdated or in my case, completely false information, ( ie ), XXXX was discharged through Bankruptcy Chapter XXXX. Everyone knows it is almost impossible to get student loans discharged through bankruptcy. Experian has taken an account that never had a late or missed payment to it, that was completely paid off and turned it into a derogitory account which affects almost everything in my life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation