Consumer complaint received 2021-03-05
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have sale date XXXX / XXXX / XXXX Attorneys for SLS told SLS to not to assist me SLS has not stoped the sale date Refuse to assist me Customer care was horrible I have 3 witness that how uneducated un willing she was What ever we asked her she said I dont know and this person works at SLS customer care department The amount of complaint law suites are All on internet I have a XXXX  husband with serious health issues stress is death for him Also a military SLS is coursing his death You think I will seat quiet and allow you to take my home??????? 

Cfpb every body knowns that SLS is not a good servicer They are known for fraudulent foreclosure Miss handling payments Charging harsh fees Rude terrible mean uneducated customer service All of theirs attempts is to take peoples home When loan get transfer to SLS Customer automatically Missing payment Late Hearty late fees good luck to reverse the fees Then delinquent Lastly foreclosure This is their formality They have no intention to assist customer in any way There is no way any one could be qualify SLS had a law suites in XXXX for not approve and toy around the customer And put home owners in deep stress And attorney Cost I never asked for this loan Thus loan was gotten to me by fraud XXXX XXXX broker Owned by XXXX XXXX who should be in jail He was expelled and revoked his license mortgage company was closed do to fraud loans he was getting for people His wife was working XXXX XXXX XXXX and both were ripping off the bank and getting frauds mortgages The owner my fraud mortgage shouldnt buy these garbage mortgages from XXXX XXXX That was the reason XXXX went out of business and we had to deal with XXXX fraud mortgages and real state fall out My loan is exactly this Then XXXX XXXX bought all of these bad loan then sold it to SLS And that was when all of my problem started SLS was nothing but a XXXX for me and my family I was middle of getting loans with another reputable bank when SLS foreclousre Stoped my loan process Now my son who is in XXXX XXXX coming back home this XXXX when he finish his service I havent told him thats our home in in foreclosures yet I paid SLS over {$70000.00} Keep your home California was making payment Hefty fees Lien fee Attorney fees SLS is not a bank nor connected to any financial institution They are just a entity to accept payment they took these loans because of amount of money they made not care an inch about how their money making is XXXX home owners They dont comply with state government They dont want to assist home owners in time of covid hardship loosing job being sick cause they dont want to deal with all that Thats the reason for foreclosure they want to get the money fast thats all it comes down to Now you see I didnt get this loan or asked for it And as much as I want to get away from SLS But do to how things happened and fall on me I am stock to SLS like a glue

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation