Consumer complaint received 2022-04-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Money transfer, virtual currency, or money service
Sub-product: Debt settlement
Issue: Fraud or scam

Complaint:
On XXXX the XXXX of 2021 I took out a consolidation loan with XXXX XXXX XXXX XXXX. On the XXXX I picked up three checks for XXXX different creditors. I mailed 2 off and the 3rd I took directly to XXXX XXXX. They refuse to take the check so I called their main office and was told they are suppose to except the check, but they still refused. I took the check back to XXXX XXXX and requested that the check be made out to XXXX which is the company I have credit with but XXXX XXXX is the bank that I pay the bill to every month. I received that check took it to XXXX and it was received. The problem comes in when XXXX sends it to XXXX XXXX it is rejected again. I was not aware that this had happened until I just happened to check my account weeks later and realized the money was still in my account. I called XXXX and asked them why was the money not released they said it was and XXXX XXXX sent it back stating that my account number was wrong which was not true. XXXX told me I had to come in and fill out a Declaration of Loss form and that they would have to issue me a second check because I couldn't use the money in the account because that check could not be resent. They stated that they would destroy the check and issue me another one within 7 to 10 business days. I received the check within a few days and I called XXXX XXXX and payed off the debt received confirmation number. This transaction confusion continued into XXXX because I found out XXXX had sent them a check right after I sent the second one they gave me and I was not aware but Capital XXXX sent it back to them. At the end of XXXX I went into my savings at XXXX and found my savings gone and a negative balance was left in my account for {$3500.00}. I called XXXX and they told me I payed Capital XXXX twice. I responded that I had but XXXX check they replaced and asks how I payed them. I called the ACH department and they told me that the first check was forced back to Capital One even though they gave me a second check. My question was why and who authorized them to resend a check that was supposed to be destroyed. Nobody is giving answers but taking my money. XXXX told me I had to get the {$5900.00} back from XXXX XXXX before they could refund my money back into my savings. I feel this is unfair and unjust what XXXX did to me as a consumer. I called XXXX XXXX and they did say they were paid twice by a ACH transfer on top of the check I sent and they they were opening up so investigation and if it was found I owed the money they would take back. I payed XXXX back the money that was released to me from XXXX XXXX my savings was restored but Capital One has come after me again. They took almost {$6000.00} off of my credit card and raised the interest extremely high and messed up my credit. They are charging me a very high payment at the same time but the truth of the matter is these XXXX banks are stealing from me and lying. I have no never given XXXX permission to do a ACH transfer and I am tired of being penalized for the negligence of these banks. I need help with resolving this issue. I have been battling this problem for months and they are determined not to resolve it and take accountability for their mistakes. Thanks.

Company response to consumer: Closed with explanation