Consumer complaint received 2021-04-08
Company: PRESTIGE FINANCIAL SERVICES INC
State: TX
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Presige Financial Services response to CFPB complaint XXXX did not in any way respond to the complaint itself and what was being asked of Prestige to provide pursuant 15 U.S.C 1601. Under 15 U.S.C 1602 ( g ) The term creditor refers only to a person who both ( 1 ) regularly extends, whether in connection with loans, sales of property or services, or otherwise, consumer credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required, and ( 2 ) is the person to whom the debt arising from the consumer credit transaction is initially payable on the face of the evidence of indebtedness or, if there is no such evidence of indebtedness, by agreement. Notwithstanding the preceding sentence, in the case of an open-end credit plan involving a credit card, the card issuer and any person who honors the credit card and offers a discount which is a finance charge are creditors. This was indeed a consumer credit transaction using my credit card, i.e. social security card. Prestige Financial has falsely claimed that I owe them an outstanding debt of {$17000.00}. Pursuant 15 U.S.C. 1692 ( c ) ( c ) If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except : 1. to advise the consumer that the debt collectors further efforts are being terminated ; 2. to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor ; or 3. where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy. If such notice from the consumer is made by mail, notification shall be complete upon receipt. Prestige Financial Services has complied with none of this statute. I requested of Prestige Financial Services in writing through Certified mail : 1. To prove that I am indeed the party who is by promissory note ( contract ) obligated to pay off this debt. I request a full audit trail under GAAP ( 12 USC 1431 ).

2. Attach copies of the following documents : 1. Payoff Disclosure, 2. Interest Rate Disclosure, 3. Balance History, 4. Payment History for all transactions and those claimed to originate from my bank account. 
5. Credit Insurance Prestige financial Services is owed {$0.00} by XXXX XXXX under 15 U.S.C. 1681 the same as it is under 15 U.S.C. 1602 ( I ) which is the term credit card means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. Notice congress said ANY card. The credit card is my social security card. This is the credit card I use to originate the consumer credit transaction.

Prestige Financial Services knowingly and willingly violated 15 U.S.C 1692 and has reported false information to CRA 's regarding payments made on this alleged debt in an attempt to re-age this debt. The initial reporting stated ; initial amount of alleged debt {$15000.00}, Prestige Financial charged off debt in the amount of {$14000.00}. then reported an alleged debt owed of {$16000.00}. PRESTIGE FINANCIAL SERVICES then reported a payment of {$0.00} and a
new alleged amount owed of {$17000.00} in an attempt to re-age the alleged debt for collection purposes. Prestige continues to knowingly and willfully violate my rights as a federally protected consumer. Once again Prestige Financial Services debt claims are refuted.

Company response to consumer: Closed with explanation