Consumer complaint received 2019-06-17
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Friday, XX/XX/2019, the teller at the Chase Bank XXXX XXXX and XXXX XXXX processed the deposit of {$5900.00}. The teller did count the money not just one time by hand, but also included the counting machine and after that she wrote the deposit slip for {$5900.00} by her own hand and gave me the receipt for {$5900.00} was deposited on my checking account. Next day Saturday, I signed in to my account over the internet and could not understand what is going on and why the last transaction on my account was unrecognized deduction for {$1000.00} that did appear on my account out of my knowledge right after the deposit of {$5900.00} was made on Friday and I left the bank right before XXXX XXXX closing time. I called the Chase Fraud Department to file a claim fraud for unrecognizable deduction. I was surprised that it became very difficult to file a valid fraud-theft claim. I was kept on line and felt unprofessionalism for handling my frustrated call and felt that Chase Bank team was working to protect each other and I was transferred and connected with her. I was pushed to talk to the same branch manager that made that false deduction on my account. I felt beng foolish right away. I got frustrated, because the branch manager was not on alert and was not interested to ask me any questions, but tried to assure me that everything is correct on my account. I ran to the bank and asked to see the process for that {$1000.00} deduction. I was given a copy of deposit slip that I made for {$5900.00}, where digit XXXX  was corrected on digit XXXX by black ink over blue ink and my initials under that with black ink too. When I asked what it is, I was told that it is my deposit slip and my initials on deposit slip by my hand agreed on that change. I believe it is a crime that calls a forgery that was done in secretly, silently and in the dark. The manager XXXX XXXX said it to my face and when I began to argue that insulting accusation and bold lie, she impatiently was rolling her eyes up, showing me that she is not interested to hear my story. She did not want to ask me any questions and did not like that I have questions how did it happen after I left the branch. She was telling me that it was I, who did put the initials and was agreed on that recalculation!!! It is outrageous obstruction of justice. She only did not tell me how I could put my initials on recalculation for deduction that she said she did with teller after I left the branch. I explained everything in my complaint to Chase Fraud Department and to Chase customer service. The investigator called me next day and assured that it will be investigated and if it was done wrong, I will get deposit on my account of {$1000.00} after that. The deduction happened on Friday, XX/XX/XXXX and only next Friday, XX/XX/XXXX, Chase deposited {$1000.00} back. No one got fired for such outrageous theft. No teller and no manager were found accountable, no one was found accountable. I could easily loose {$1000.00}, if I did not have enough English to fight the power abuse. My family has been robbed constantly. Bad people try to do it all the time and investigators do not want to investigate and punish thieves. Thief continues to work at Chase Bank and got covered up and got away, nobody got fired. This is what happened when bank employee got the supervisors job by connections to do whatever they want to do and become above the law and accountability.

Company response to consumer: Closed with explanation