Consumer complaint received 2018-03-27
Company: General Motors Financial Company, Inc.
State: AK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I purchased a XXXX XXXX XXXX with XXXX XXXX, XXXX, AK in XX/XX/XXXX. The loan was financed with GM Financial. In XX/XX/XXXX XXXX XXXX contacted me to solicit me for a test drive in exchange for a free turkey from a local shop in XXXX. I agreed to the test drive since I was interested in trading in my car for something that was co-titled with my son, XXXX XXXX. XXXX had become the primary driver when he started college in XX/XX/XXXX, of the original XXXX purchased in XX/XX/XXXX. A traced-in was executed XX/XX/XXXX on a XXXX XXXX XXXX XXXX XXXX with the new loan also financed with GM under XXXX. XXXX and I signed the paperwork. Part of the deal was my aftermarket studded winter tireIs would be removed from my the XXXX XXXX and placed on the XXXX XXXX. I had to get the sales manager involved to get the service department to execute this. I took the XXXX in roughly o n XX/XX/XXXX. I can verify this with phone records to get an exact date and time because XXXX XXXX service called mem and informed me they were going to have to give me a free set of new tires as my XXXX XXXX XXXX had already been sold by the dealership with my tires still on the vehicle. I had to approve the brand and change in the contract. I did and accepted the new tires in lieu of my personal aftermarket ones which had been sold with my vehicle. 
On XX/XX/XXXX, and continuously between XX/XX/XXXX and XX/XX/XXXX I kept in contact with GM Financial as they starting sending me late notices on the XXXX XXXX loan. I had contacted GM Financial immediately on the day of trade in to let them know I had traded in the vehicle, was cancelling the auto insurance policy effective immediately and refinancing the pay-off into a new loan with them, as there was a small amount of negative equity to be rolled into the new auto loan for the XXXX XXXX XXXX XXXX. The new loan reported initially ( and still is reporting ) for XX/XX/XXXX on the new XXXX XXXX XXXX XXXX purchased at XXXX XXXX, XXXX, AK, on both my and XXXX 's credit report. I informed GM I was not going to issue a payment on a loan that had been rolled into another loan and closed out. Gm continued to insist the loan payoff had not been received from XXXX XXXX. On XX/XX/XXXX I received a credit change notice from my credit monitoring system with XXXX of a late payament greater than 30 days being reported by GM Financial for the original XXXX XXXX XXXX loan. I immediately called GM about the reporting. On XX/XX/XXXX I was told by GM Financial they had not received the payoff from XXXX XXXX and in fact I was accused by the customer service representative of not actually having traded in vehicle and was skipping on payments for a car still in my possession. I contacted XXXX XXXX, who provided me with the documents showing the loan initiated, pending and executed by XX/XX/XXXX. I was also given the trace number and proof of check made to GM Financial. GM Financial still refused to annotate or correct the reporting. During XX/XX/XXXX I had 2 open accounts with GM FInancial with one being reported late and open with a balance due in excess of $ XXXX. I also had a new loan showing open with GM Financial in XX/XX/XXXX with a balance in excess of $ XXXX. This loan showed up on my son, XXXX XXXX ', reports as well as a new loan in good standing. I have disputed this item directly with GM Financial many times. The legal assistance attorney from XXXX XXXX XXXX XXXX, where I am authorized services as a military retiree, also wrote a demand letter of correction after reviewing all the documentation. I have filed a Better Business Bureau complaint. I even took the XXXX XXXX XXXX back to XXXX XXXX and turned it in as I felt they, and GM Financial were in breach of the original contract. I placed a stop payment on the $ XXXX down payment. When I returned the car and notified XXXX XXXX of the stop payment on the down payment the General Manager, XXXX, called me for his personal cell to my personal cell. He told me he would fix it. I spoke with the legal assistance attorney and was advised it was ok to pick up the car as it was mine regardless of the stopped payment. I arranged with XXXX to retrieve the XXXX XXXX from the XXXX XXXX lot. My credit report was fixed to " paid, never late '' but still open with a balance pending for about 9 dyas. Then it within 24 hours of my arranging to bring in a cashiers check for the down payment of $ XXXX, my personal credit report with GM Financial changed again to late for XX/XX/XXXX, late for XX/XX/XXXX and with a repossession on it. This was worse than when I started. I emailed the sales manager at XXXX and stated I was not going to reissue the down payment as the problem which they had originated as the dealership was not fixed and in fact was worse then when I originally asked them to fix it. In addition to all this, I received 2 calls from XXXX and GM Financial on XX/XX/XXXX. This was how I found out XXXX and GM were the same finance lender. I received these calls at work on my desk phone. I have the records. One verified my employment and the loan information with me. The second call was when I found out GM and XXXX were the same company and that the new loan had been approved as financed in full. This left me with the distinct impression the old loan was paid off by the new loan being executed and funded per the representative. I was even told I would see it on my credit report soon under GM Financial on these calls. I have records of all transactions, phone calls, sales receipts, emails, etc. I can provide upon request. I have already provided this to the XXXX, GM Financial, XXXX XXXX ( who provided me quite a bit of it originally ), and the credit bureaus repeatedly. I just submitted the disputes yesterday with the credit bureaus again. Only through repeated credit bureau disputes did GM Financial finally report the loan on the orignal XXXX XXXX as paid and closed as of XX/XX/XXXX. That is a physical impossibility if the new loan had to pay off the old loan and the new loan was executed in XX/XX/XXXX ; not ot mention my XXXX XXXX XXXX was sold by the dealership in XX/XX/XXXX and the check of final payment was cashed by GM Financial AND cleared through the dealerships bank account completely by XX/XX/XXXX. GM Financial hs denied the calls on XXXX XX/XX/XXXX even though I have provided them copies from my work phone records of both calls. THey have denied my phone calls to them even though I have phone records. Now XXXX XXXX XXXX of XXXX is contacting me for the $ XXXX down payment or they are threatening credit bureau reports and collection action. When I originally went into trade in the vehicle I informed XXXX XXXX that it was important no negative impact was on my credit report as I was initiating escrow to purchase a home. Because of the actions by GM Financial and XXXX XXXX my escrow application was ultimately denied due to the 43 poi9jnt drop in my credit score from the late report. The inaccurate debt-to-income ratio also has affected me negatively and prevented me from entering into a new escrow deal when compounded with the negative report that is completely inaccurate. I am already just recovered from a terribly devastating divorce. This was why I financed with XXXX XXXX and GM FInancial originally. I had no other options. But my good actions had resulted in a 9 % point decrease in the offered interest rate as well as placed the primary driver on the title and loan. The incompetence, refusal to correct and downright malfeasance and fraudulent behavior by GM Financial has had a tremendously detrimental effect on my life. It essentially lost me a house. Additionally, XXXX XXXX 's sitting on the payment ( according to GM FInancial ) for almost 2 weeks after they had already sold my XXXX XXXX ( with my personal property on it ) makes them both culpable and liable, as well as in breach of their contract with me for the $ XXXX down payment. I can provide copies of all documents via FAX, SCAN or hard copy upon request. 

Names are on loan : XXXX XXXX XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX   XXXX ( XXXX ), AK XXXX my phone number is XXXX email is XXXX Thank you.

Company response to consumer: Closed with explanation