Consumer complaint received 2018-10-03
Company: DISCOVER BANK
State: NE
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
It is unfortunate that consumer must file an additional complaint against Discover Card for violating consumers right to due process under the law. Consumer filed a complaint ( Case No : XXXX ) with Consumer Financial Protection Bureau ( CFPB ) on XXXX XX/XX/2018. Consumer Financial Protection Bureau ( CFPB ) sent the complaint to Discover Card at XXXX XX/XX/2018. Consumer made every conceivable effort to communicate with Discover Card prior to filing the complaint but had no positive outcome from the effort. Consumer felt it necessary to file a CFPB complaint against Discover Card for " harassing '', intimidating tactics Discover Card was using to frighten consumer. By filing a formal complaint through the portal of the CFPB, consumer was utilizing consumers right to " due process. '' However, representatives of Discover Card continue to display a blatant disregard for consumers rights and adopt a superior attitude that Discover can do whatever it wants outside the realms of the law on any level as demonstrated by sending consumer an " email ' to consumers " private domain '' email address on XX/XX/2018 at XXXX. At no time has consumer given Discover Card permission to send an email ( to a private domain ) outside the complaint " portal '' ( and perimeters ) of the CFPB. By engaging in such blatant disregard for the law, Discover Card is trying to devalue consumers right to due process of law. Consumer had no positive outcome by engaging in dialogue with Discover Card prior to filing a complaint with the CFPB, that is why consumer filed the complaint in the first place. Consumer will not forgo consumers right to due process at this juncture. Discover Card does not have the authority to resolve the matter outside the portal of the CFPB as consumers efforts to communicate prior to the complaint failed. Discover Card is taking liberty of contacting consumer through a private domain without consumers prior knowledge or consent and by doing so Discover Card representatives are engaging in unauthorized access of electronic mail which constitutes invasion of privacy and is a federal crime. At no time does consumer wish to communicate with Discover Card representatives beyond the portals of the Consumer Financial Protection Bureau ( CFPB ) or authorities. Discover Card representatives MUST stay within the perimeters of the CFPB or settle the matter in a court of law. Consumer ask that Discover Card representatives honor consumers right to peaceful enjoyment of consumers home, phone and private email domain. Consumer will  not respond to any emails. Attached to this complaint is the email consumer received ( XX/XX/2018 from Discover Card representative ) in consumers private email domain without prior consent from consumer. If Discover Card continues to send emails to consumer 's private domain consumer will be forced to hire an attorney. Consumer wishes to thank the CFPB for providing this venue of mediation. It is greatly appreciated.

Company response to consumer: Closed with explanation