Consumer complaint received 2020-09-03
Company: Specialized Loan Servicing Holdings LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
In the past from XXXX my loan was being serviced by XXXX  XXXX XXXX. During a State Of Emergency that happened in the State Of Florida, due to a Hurricane Natural Disaster, both our President and our governor tried to make it possible for homeowners not to fall behind and lose their homes, so they decided that the banks should forgive the monthly debts. Florida homeowners were given the option to bury the months owed into the back end of their loan principal. Mortgage lenders and their loan servicers were suppose to work with the homeowners to accomplish burying the monthly payments owed during the Sate Of Emergency into the back end of their debt. For some of us this did not happened because most lenders and servicers saw this as an opportunity to increase the years of the loan term or increase the monthly payments of the homeowner. This is what XXXX  XXXX XXXX tried to do to me a second time. The first time I asked for a modification to lower my monthly payments they approved it and did not explain what a loan modification really en-tales. All they did was call me and tell me that lower my mortgage payments was approved, they sent me over some time sensitive documents for me to sign and fax or email back to them. I did not find out that they modified my loan terms until we had a Natural Disaster in Florida and I was trying to get the 2 months I owed buried into the back end of my loan, but Instead of XXXX   XXXX XXXX working with me as a homeowner, what they did was try put my home at risk to go into foreclosure and kept sending me foreclosure notices and leaving them on my door. By XXXX  XXXX XXXX offering a loan modification with 10 more years of payment instead of putting the 2 months of mortgage I had owed, I chose to borrow the money I owed from another source to get my loan current. Once I was able to catch up with my payments and did not take XXXX  XXXX XXXX Loan Modification that would have added 10 more years to my mortgage for 2 months of missing payments, XXXX  XXXX XXXX decided that they will no longer be servicing my loan and they sent my account to a company named Specialized Loan Servicing. Since being with Specialized Loan Servicing, my mortgage has increased 3 times since I have been with them. Not only that, they somehow feel as if you owe a payment and they have your bank information they can draw money from your account to pay what is owed. Specialized Loan Servicing once withdrew {$1800.00} from my account for a mortgage payment that was already paid, and they did this without my authorization. As of XX/XX/2020 and XX/XX/2020 my mortgage was {$370.00} less than what I will now have to pay for the month of XXXX and XXXX. I recently went online to make a payment and realized that my mortgage that I am currently struggling to afford because of all Specialized Loan Servicing fees and other increases, my mortgage was now increased another {$370.00}. They did this because I requested that they buried one of my loan payments to the backed of my loan during the State Of Emergency with COVID-19 and they were now aware that I was a displaced employee. Instead of helping me with the payment I was not able to make on time, they decided to use my unfortunate circumstances and raised my mortgage through the use of my escrow to add another {$370.00} on my monthly mortgage payment that was already increased to {$1200.00} to {$1200.00} to {$1500.00}. I get 10 phone calls that I log and take pictures of a day from live agents and automated systems if I am even a few days behind on my payments. When you are a homeowner in trouble, instead of helping they take advantage, they increase your payments if you don't take their modification, if you take the modification they tag on 5-10 more years of payments on your loan agreement. This is crooked. Specialized Loan Servicing only help is for me to take a loan modification to lower the payment back to {$1200.00} but they will have to extend my mortgage loan for another 5-10 years. This is crooked, this is wrong and unjust to know that hard working people who are struggling in these harsh times are being picked on, bullied, harassed, and being put out of their home because of crooked companies such as Specialized Loan Servicing. They are being divisive and are working to put homeowners in more debt or trouble by putting their homes into foreclosure. Here is a link to one person who has filed a class-action lawsuit and their are many others like this example or worse. https : XXXX. If you check any online reviews or even that of the XXXX  ratings you will see that they are at an " F '' and there have been many complaints about this companies shady actions towards homeowners. Other online reviews from consumers have shed some light on this company, XXXX  XXXX XXXX and a few other mortgage servicing companies, but Specialized Loan Servicing is the worse of all of them. The company has a history of harassing customers, they have a history of over charging customers who make payments over the phone whether it is automated or with live person, they have a history of accessing and withdrawing funds from consumers personal bank accounts without their knowledge or permission, and they also have a history of causing hard working Americans to lose their homes by modifying their mortgages through the use of increasing their escrow payments or creating an escrow shortage and blaming the increase on the previous servicer. This to adds on more to your debt and it also increases your mortgage payments that you were already struggling with before your account was forwarded over to them. Please forward this to the right department as their are a lot of consumers who do not know who to turn to on this matter, much less alone file a complaint to the right people to have them investigate and put a stop to this injustice being done to homeowners. we all need your help dealing with this XXXX of a company called Specialized Loan Servicing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation