Consumer complaint received 2021-10-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I opened a small business account in XXXX or XXXX of XXXX with Capital One in XXXX, XXXX Shortly after the account was closed by Capital One and I was told it was due to a failure to respond 2 letters that were sent to my home while I was away. I received no emails or phone calls. I noticed the account was closed when I tried to make a purchase and only then did I find out that funds had been removed and would be issued in the form of a check that would take 7-10 days. I received the check in the amount of {$1000.00} and tried to cash it on my personal account but could not due to it being in the name of the business. I contacted customer service and was advised to go into a branch and open another account and that I would be able to cash the check and receive the funds. I went into the XXXX XXXX XXXX. XXXX in XXXX on XX/XX/XXXX to open the account. The manager there told the personal banker she could not open my account due to a fraud comment being placed on the closed account and they being deleted with no trace of what the comment was or why it was removed. The manager insinuated that I had committed some kind of fraud even though there were notes that suggested that I was authorized to open a new account. I spent 2 humiliating hours researching what the fraud could have been after I assured them I was never given any knowledge of that. After tracking down the person who placed the comment on the account. There was no answer as to why or what the comment was that was deleted. It was apparently an error that was covered up by deleting the record of the comment but it has tainted my business account history. The manager then agreed it was fine to open the account after nothing was found and did not apologize. I'm 100 % sure that majority of that bank thinks I committed some type of fraud at some point and I was never vindicated publicly. I have to whole conversation recorded. I was then told I could not cash the check but had to deposit and have it run through the business. I deposited and left the account open without removing funds to assure I'd have no issues with the closure of the account again. On XX/XX/XXXX I received correspondence from them stating the check that had been issued from capital one in the name of the business had been charged back and debited from my account causing the account to be empty due to duplicate presentment ( deposited more than once ) Impossible the check was in the name of my business that I have only one account for that happens to be at capital one and also the check had to be deposited and could not be cashed. I reached out to business customer service and was told that there was no image of the check on file when I have a legal copy that was sent with the chargeback. I asked to speak to a manager and got XXXX ID # XXXX who told me shed have to escalate to another department for research. There was no information given to me about where my funds were or the duplicate presentment. I asked if I could get a temporary credit due to the fact that I had been a victim of Hurricane IDA and needed the money. I was told they weren't allowed to do that and also that there was no one higher up that I'd be able to speak to. I was also told it could take days to find a resolution but that it would be expedited and that i should hear back by the next day. On XX/XX/XXXX I called and asked to be directed straight to a supervisor and got XXXX ID # XXXX. I was told there was no update but that it was probably because the check was dated XX/XX/XXXX and that it had been pass 90 calendar days which was not true. The correct time was actually 72 calendar days. She also said that she had never seen a check chargeback error refunded. I was told it could be along time before I see the funds and that if there was an error on the bank the most they'd do is replace the funds and that they were sorry. This has been emotionally exhausting as well as mentally draining at a time when I need the money most. not to mention I have been humiliated, my business file tarnished, and someone is mismanaging my account for the second time. I will be seeking damages and will be looking for an attorney to help me in my pursuit for justice. I have filed 2 complaints and reached out to the ceo via email. I don't have 20 days for a response, I need my money now or at least answers.

Company response to consumer: Closed with monetary relief