Consumer complaint received 2015-03-19
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Reinserted previously deleted info

Complaint:
well lets see I have been disputing fraudulent reports they put on my credit report out dated in formation been XXXX.5 years ago was deleted back on then XXXX auto loans not mine been deleted back on XXXX paid of loans deleted my paid of mortgage paid of in XXXX XXXX deleted XXXX inquires not mine under fraud alert with incorrect phone number XXXX not mine never has been mine mine is XXXX I put on security freeze and fraud alert back in XXXX XXXX I have n't seen credit report till XXXX XXXX XXXX in 13 months and trying too dispute stuff not mine even stuff put on in XXXX I knew nothing of it due too Equifax do n't follow the fcra they will tell you that too as well I just mailed out disputes off XXXX items that are not me period mailed out XXXX XXXX XXXX I know it takes few days too get there but they have 21 days too the date too dispute them items that are not mine they removed on there on free will I did n't know I never seen my credit report all I got was emails from them for {$20.00} I can see them they wanted money I wanted results according too the fcra and the fdcpa and the cfpb they have too send me hard copies there was XXXX inquiries on there how it was frozen under the state legislature I thought its frozen I pulled from the Equifax credit monitoring it showed XXXX blank page but it hade fraud alert with XXXX hows that I have called them too put my number back on XXXX she told me they do n't do that I said why in the consumer and identity victim she laughed at me told me sorry about your luck but we do what we want as we want I asked her they sent me paper work for me too mail my dl and bill I did back in XXXX XXXX XXXX it took till XXXX XXXX XXXX too get it hard copy finally after 14 months I called them tried too do dispute over the phone with confirmation number they said they do n't do that no more I told her I said you are supposed too as im signed up with you as member you laughed hung up on me I got another lady got her id number told me they have a lot of complaints about her and few other not wanting too dispute on the phone are on line im blocked on line due too fraud alert and security freeze I asked her can she help she said they were so busy due too the weather she would get me hard copy out fast and get back in they get on it and I told her its the first time since I seen my credit report in 14 months she said they have been going out I told her where she said it was private information im the victim where she told me her manager would n't let her help me im XXXX veteran she felt bad she told me hang in there I cant hang in there I have ton of inquires dated for XXXX and XXXX hows that possible due too the security freeze and fraud alert they must call freeze want let you see your credit report please help me I went from XXXX know too XXXX hows that possible this is my credit history and know these days everything has gone too credit XXXX you almost cant buy pack of gum with out credit im veteran please help me thanks

Company response to consumer: Closed with explanation