Consumer complaint received 2020-07-19
Company: Paypal Holdings, Inc
State: MO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
On XX/XX/2020, someone accessed my Paypal account and made repeated withdrawals from my balance and by transfering money from my bank account into the Paypal account. Below, I will list each transaction number and amount. 
On XX/XX/2020, I reported this to Paypal, in a message of course, since they will not answer any calls. I explained there was only XXXX transaction for the entire month of XXXX that was not a fraudulent charge. I tried to follow the instructions on the website for reporting each transaction but the website would not allow me to do what the instructions said. 
Since XX/XX/2020, I have had every one of my the cases that were opened closed and currently, there has been nothing handled on any of the transactions except the one valid transaction, which was on XX/XX/2020 when my Mom, XXXX XXXX, sent me {$160.00}. They refunded the {$160.00} to my Mom. 
I have done everything I can to resolve this. Every time they close a case, it is not longer visable and I can not even get a case number to tell them what case was closed. At least the last time I was smarter and saved it when I first received a reply. I will also list it below. In every message, they say to allow 10 days. Once it is closed, you have to start over and that gives them another 10 days. 
I had fees to pay for college and am supposed to graduate in a week but now I have no money to pay my bill and will not be able to get my transcripts or receive my degree until long after everyone else does. I have a job offer but without my transcripts, they have to move on to another person. 

Here is the information for transactions that are not mine : XX/XX/2020 XXXX {$360.00} transfer from my bank account XX/XX/2020 XXXX {$90.00} Instant transfer using card XX/XX/2020 XXXX {$50.00} Instant transfer using card XX/XX/2020 XXXX {$45.00} Instant transfer using card XX/XX/2020 XXXX {$35.00} Instant transfer using card XX/XX/2020 XXXX {$32.00} Instant transfer using card XX/XX/2020 XXXX {$31.00} Instant transfer using card XX/XX/2020 XXXX {$29.00} Instant transfer using card XX/XX/2020 XXXX {$23.00} Instant transfer using card XX/XX/2020 XXXX {$21.00} Instant transfer using card XX/XX/2020 XXXX {$4.00} Instant transfer using card XX/XX/2020 XXXX {$23.00} Instant transfer using card XX/XX/2020 XXXX {$400.00} transfer from my bank account XX/XX/2020 XXXX {$31.00} Instant transfer using card XX/XX/2020 XXXX {$30.00} Instant transfer using card XX/XX/2020 XXXX {$21.00} Instant transfer using card XX/XX/2020 XXXX {$21.00} Instant transfer using card XX/XX/2020 XXXX {$20.00} Instant transfer using card XX/XX/2020 XXXX {$14.00} Instant transfer using card XX/XX/2020 XXXX {$150.00} Instant transfer using card XX/XX/2020 XXXX {$100.00} Instant transfer using card XX/XX/2020 XXXX {$150.00} Instant transfer using card XX/XX/2020 XXXX {$430.00} Money received XX/XX/2020 XXXX {$200.00} Instant transfer using card XX/XX/2020 XXXX {$230.00} Instant transfer using card Reference # for case closed without resolving : XXXX The last message I got from PayPal said they did not think that any of the transactions were fraudulent and they thought that all of these were mine. 

I have spent hours trying to contact them with information. I have asked for supervisor to call me and actually had a reply from them at one point saying to leave my telephone line open for the next 24 to 72 hours so someone could call me. 
I need help resolving this. 
My email address is XXXX and this is what I was told is used for account numbers or to identify my account. 
Please let me know if you have any other questions.

Company response to consumer: Closed with monetary relief