Consumer complaint received 2020-07-27
Company: U.S. Auto Sales Inc.
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
I Brought my XX/XX/XXXXXXXX XXXX  in the Beginning of XX/XX/XXXX and the truck as been to the Auto Shop over 10 times. Plus It's at the Shop Now! 
Greetings at the beginning of XX/XX/XXXX is when the truck started to making this noise under the hood. I wasn't sure what it was but it got worse so I took it to the Auto shop I received the Diagnostics on the car XX/XX/XXXX. They declared that it was the wheel bearing, a alignment and needed a tune-up. And also that day when they were telling me what's going on with the car ; I ask them why would a XX/XX/XXXX have so much rust underneath the engine mostly older cars have rust under the engine not no XX/XX/XXXX. Anyway, on XX/XX/XXXX the fixed car and I went on my way. On XX/XX/XXXX my check engine light comes on so I tried to go to different auto parts place to figure out if somebody can tell me why the light came on. SO nobody could tell me anything because of Covid-19 they couldn't check my engine light. So now my plans change to I need to take it to the auto mechanic shop and let them look at it and I definitely need to now because now electrical light have came on in the car. So now am trying to make it home to park the car because I know the shop isn't open now I stopped to get gas because I needed gas and when I went to crank the car back up it didn't come back on. I had to get the car towed to where I was staying for the night until i figure out what to do with the car next. On XX/XX/XXXX the auto shop declare that the wheel bearing throttle body and some other electrical thing they're both of them cost {$600.00} a piece needed to be fixed. So inside the warranty they only will fix the wheel bearing and I was like I can't afford to pay the {$600.00} for the other two parts and to me that's not a regular wear and tear so I'll get what they're going to get fixed and when I can get some money I'll come back up here that's what I told the auto mechanic. So once I realize that it's not just a regular wear and tear I contacted the dealership to speak with someone about the car on XX/XX/XXXX. I spoke with the store manager about the car ; he told me that he was going to send out the email and someone to get back to me as soon as possible. So I call on XX/XX/XXXX to ask about my Truck because nobody called me back. I spoke with the store manager again and he ensured me that someone was going to call me and he apologized. On XX/XX/XXXX I stop by dealership before I return the rental car to speak with someone in person and the store manager insured me again that he was sending out an email and someone was going to get back to me. ( Granite the car is still not working ; because want was messed up on the truck needed to be fix to drive. ) On XX/XX/XXXX I called same thing from manger. I also called back XX/XX/XXXX ask to speak to store mange he out of town so I spoke to assist manger he aside same thing call back Monday. On XX/XX/XXXX I talk to store manager and finally someone called me back about fixing the car and giving me 40 % on helping. So XX/XX/XXXX I paid {$800.00} something on repairs. On XX/XX/XXXX Both Lights came back on ; shop was close. On XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX Truck went back to shop. On XX/XX/XXXX the auto shop asked me to go get a second opinion from the XXXX dealership and get a Diagnostics done. XXXX keeps car until XX/XX/XXXX and says the same thing is still wrong with car. I pick up car take it back to the original Mechanic on XX/XX/XXXX in the car has been there ever since. Also throughout this time of me getting the car fixed I am still contacting corporate talking about my car payments and how the car is giving me problems and why should I have to pay it and how do I get out of this contract and everybody keep giving me the runaround. Today n XX/XX/XXXX, I spoke with a lady and she told me that I needed a new diagnostics for them to consider to exchange the car but it was most likely that I would definitely not get out of my contract. I'm tired of this XXXX XXXX XXXX and the rude people at Us Auto ; We are in a Pandemic right now this is to much to deal with!

Company response to consumer: Closed with explanation