Consumer complaint received 2021-04-08
Company: FC HoldCo LLC
State: SD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I contacted Flagship in XXXX of XXXX advising I had sent in a check for {$5000.00} to pay on my account as I was struggling due to cut hours due to Coronavirus. I had included detailed instructions on how to apply the check which was an insurance payment check for hail damage. Due to the restrictions imposed due to COVID i was not able to repair my car. A customer service representative said they received my check but would not be able to apply it to my account as the check was expired. I stated I would reach out to the insurance company for a replacement check. I reached out to the insurance company who stated that Flagship had cashed the check on XX/XX/XXXX. I reached back out to Flagship and they stated they did not see the check but would do more reseach and in the meantime requested a payment to make my account current. I made my full car payment of {$520.00} on XX/XX/XXXX. I continued to reach out to Flagship who then advised me that they had received the check but they did not know why it was not applied to my account. I explained the situation many times to different representatives and supervisors. They said they could not apply the check to my payment as they could only apply it to my principal. I told them that was not what i was told back in XXXX, but they still did not apply the check to my account. I XX/XX/XXXX on XX/XX/XXXX and was hospitalized for 15 days then bedridden for months after. I reached out to Flagship again in XXXX and stated that i had XX/XX/XXXXbut i would make my payment for XXXX and they would need to apply the insurance check to my payment in XXXX as i was out of work due to my injury. They still stated they did not know why my check was not applied to my account and would have a supervisor review. I made another payment on XX/XX/XXXX and advised that I could not make the XXXX payment as i was still not working and to apply the insurance check to the outstanding payment. THey finally applied the insurance check to my account on XX/XX/XXXX. This is FOUR MONTHS after they cashed it. They continued to charge me interest on that balance during that time. They continued to pretend they did not know why it had not been applied to my account. The previous response stated the money was in an escrow waiting to see if i would repair my car. That is an outrageous lie. They held my money while they charged me interest and late fees and continued to report my account as delinquent. I want the interest removed from my account for the 4 months that they held my check hostage. I want my account reported as current from XXXX to current. I paid another {$8000.00} on XX/XX/XXXX which they have also failed to report to the credit bureaus. I will be paying off this loan at the end of the month and reporting them to the XXXX  and the Attorney General for fraudulent business practices. They received a payment every month since XXXX and i expect them to correct the credit bureau delinquencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation