Consumer complaint received 2018-10-22
Company: PNC Bank N.A.
State: TN
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Deposits or withdrawals

Complaint:
On XX/XX/2018, I entered the XXXX XXXX XXXX branch of PNC Bank in XXXX, KY in order to close a joint CD. I provided the personal banker with the identification needed. She then went to consult with the branch manager. When she returned, she declined my request. When asked why, she told me that the manager had told her that it could not be closed. When asked for a reason, she referred me to the branch manager. My fiance accompanied me to meet with the branch manager ( I had asked she be an advocate in the discussion ). When first asked, the branch manager said that I needed to speak to Miss XXXX, who is my mother and the joint holder on the account. When I asked again why I was not allowed access to my account when I pay the taxes on the interest, I was again referred to speak to my mother first. My fiance then said that it was against federal policy to not allow a joint account holder access to the account, and that she needed to provide a reason for denying the request. The branch manager again stated that I needed to speak to Miss XXXX. I asked why, she denied to explain it to me. My fiance told her she had to at least explain why I was not allowed to have access to my account at the very least, because it was in violation of policies that protect joint account holders, ones that even the bank stated they have when we called in to request what the bank 's policies were on CD accounts. The branch manager then stated that she refused to speak in front of my fiance. I stated I wanted her there, and she said she would not speak with her present because she was not an account holder. My fiance reiterated that this was a violation of an individual 's rights, but walked away so I could speak to the branch manager. Once we had complied, the branch manager offered no explanation as to why I could not access the funds in the joint CD other than I had to speak to " Miss XXXX '' who was the other holder of the CD. I continued to ask why I had to do this but received no additional information. 

On XX/XX/2018, I contacted the XXXX XXXX branch of PNC Bank to discuss the nature of joint CD accounts. A branch manager explained to me that both parties in a joint account have equal access to that account and do not need the other party to access it. They also confirmed that all accounts were FDIC insured. 

On XX/XX/2018, I went to the XXXX XXXX XXXX branch of PNC Bank in XXXX XXXX, KY in order to withdraw funds from the CD. I was notified that the account was already closed and was provided the information of the closure. The entire amount of {$59000.00} was removed, and the account fully closed by the other party on the joint CD account on XX/XX/XXXX at the XXXX XXXX XXXX branch of PNC Bank in XXXX, KY. 

I was later informed by " Miss XXXX, '' via text message on XX/XX/XXXX, that she was given access to view our visit to the bank as recorded on bank cameras. 

Should any documentation be needed, please contact me, and I will send what I have, such as proof of the closure and my tax documents.

Company response to consumer: Closed with explanation