Consumer complaint received 2021-05-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On or about XX/XX/XXXX I noticed there was a pending check hitting my account in the amount of {$9800.00}. It overdrew my account. I immediately called the bank ( after hours XXXX to see if they knew who the check was made out to. Being that I was having a lot of construction work going on at the time, I thought I forgot that I wrote a check to a contractor. The bank offered to reject the check, but I wasn't comfortable with that in the event the check was made out to one of the contractors. I certainly did not want to stop payment on a check especially if it was legitimate, and certainly did not want my contractor to file a mechanics lien because of that. The rep said if I stopped payment on the check I would never know who it was written to. Being that the check overdrew my account, I funded my account in case XXXX other outstanding checks. I opted not to put a stop payment so I could see who the check was made out to. I was told if it was fraud, they would take care of the check. No problem. The next morning I checked my bank account and sure enough it was fraud! Not only was there someone else 's name on my bank account number, the check number was way out of sequence and it wasn't even signed. THE BANK COMMITTED GROSS NEGLIGENCE AND PAID IT!!! After being accused of committing fraud by my branch, they were useless and didn't want to help me., I went to another branch who saw it was indeed a fraudulent check and was embarrassed that the bank even paid the check. My account was closed. The monies I funded into the account was transferred to a new account. At this point, I'm still out the {$9800.00}. The monies to open the new account was money I transferred into my account. My compromised account was closed. They continued to pay checks that had different names including different locations. THEY ARE A BANK. SHOULDN'T THEY BE CROSSING THEIR T 'S AND DOTTING THEIR I 'S? Obviously, they don't have anyone checking checks and protecting their customers. When I noticed the last four digits of my new checking account, I told the banker to open an account with a different number as the last four numbers on that checking account had the same last for digits as one of my Chase Credit Cards. Stunned, he immediately closed that account and transferred the the money from that account to my new account. Still the same money I used from my savings account. The monies they took to pay the fraudulent check is still missing. On XX/XX/XXXX Chase deposited the {$9800.00} into my checking account. I was made whole. The fraudulent checks still came in but fortunately were not paid. I filed a police report, there was even a check that came in for {$48000.00} which I rejected. The nightmare finally ended after a few months until the other day. THEY WITHDREW THE {$9800.00} which created a negative balance in my checking account. My banker said they paid me twice! According to him, they funded the account that was closed and the one that should've been reimbursed. I have never had access to the closed account that they funded because I had it closed within minutes of opening it. THAT MONEY IS PROBABLY STILL SITTING THERE AND THEY ARE REFUSING TO GIVE ME BACK MY MONEY! In looking at my accounts, there has only been one credit from them. That's it!! THEY HAVE PUT ME IN HARDSHIP WITH MY ACCOUNT AND MY JOB! I HAVE SPENT HOURS ON THEIR GROSS NEGLIGENCE! They have NO BUSINESS being in the banking business! THEY HAVE NO INTEREST IN PROTECTING THE CONSUMER!

Company response to consumer: Closed with explanation