Consumer complaint received 2019-02-28
Company: PMAB,LLC
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
PMAB LLC. 
XX/XX/19 Spoke to a collection agent and stated that I wanted to close out one of my two items on my credit report with them. She informed me that I had three items on my report with them and if I couldnt yet see the third item I would soon. The total she said was XXXX. I stated verbally at least two different times that I was disputing those charges and they were already off of my credit report. Again I said I want to go ahead and settle the one item for XXXX and just take care of that today. She stated that they would not close my account and could not mark one item as paid with other items on my collective report with them ( not true ). When she finally ran my credit card she did not confirm the amount she was running for only restating my words so you want to go ahead and take care of this today.. She ran my card for XXXX. I called back as soon as I saw this in my email inbox. Talked to her again and also her supervisor and he never apologized or acknowledged that anything happened, only proceeded to ask if I wanted a refund or not. I said I would call back after doing some research to let him know how to proceed. Without consulting me he went in and fully refunded to XXXX. I called back and paid XXXX. They said that they would send a verification letter that the account was paid and yet I have not received anything. 
XX/XX/19 They reported to XXXX that I had paid off the one account. 
XX/XX/19 They then also refiled a new account in my collections for one of the amounts that I was disputing. The amount shows as {$0.00} with a negative impact on my credit score. I called in to their phone line and as soon as I gave my name was put on with the same woman. She told me that one of the charges that I did not want to pay the other day was not on my credit report before and had just hit my credit report ( not true ). There was one for {$160.00} that she was referencing but it was on all of my reports, however I have disputed it with all 3 agencies. She said that it was just now processed to hit my credit because I did not pay it. 
This is predatory and they are not in the right to hit my credit for a {$0.00} collection or reassess a fee that has been removed! The person I dealt with XXXX XXXX is trying to manipulate people and double talk to extort money out of them. They are not trying to reasonably help consumers to settle debts. She said that they were definitely looking forward to the call to prove that my disputes were valid so they could uphold the items on my collection report. 
Do not give these people any personal information like I did to indicate that I needed the items removed from my report for an upcoming credit check for a move. They will use that information against you to try and get every dime out of you even if it means hitting your credit for a {$0.00} collection like they did to me. If they ask why you want to settle the debts say that you are just tidying up your finances and leave it at that. Force them to confirm what they are charging and make them send a letter before payment or some confirmation.

Company response to consumer: Closed with explanation