Consumer complaint received 2020-07-13
Company: Receivables Performance Management, LLC
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I initially had an unpaid debt with XXXX XXXX for the amount of {$3500.00}. The debt was then referred to an outside collection agency, Receivables Performance Management. This collection agency told me that my actual debt was {$4100.00} after they added on additional fees. 

I first called RPM on XX/XX/XXXX and asked for a settlement offer letter, and I never received it. I called them again on XX/XX/XXXX and I spoke with a XXXX XXXX XXXX and asked for a settlement offer letter before I was willing to make a payment. He drafted the letter and sent it to me in an email that same day while I was on the phone. He then transferred me to another representative who happily took my payment of {$1600.00}, the amount offered for a settlement. The offer letter specifically stated that the account would then be considered settled in full. I asked for a settled in full letter, but I was told " they would send it to me : ''. It has been a month, I still did not receive that letter, and I have called numerous times since then to have that letter sent to me. 

XXXX XXXX is the company who is actively reporting the debt on my credit report. They updated the balance from {$3500.00} to {$1800.00}, which is a reflection of the balance owed, but they have not updated the balance to {$0.00}, as they should have. I have submitted 3 disputes to XXXX, XXXX and XXXX. XXXX XXXX continues to respond to the disputes claiming that the account information on my credit report is accurate, when it is not. 

I called RPM on XX/XX/XXXX and was told that they failed to mark the account as settled in full when they sent the payment information over to RPM. They told me that they were correcting this and were going to send the updated account information to XXXX XXXX within XXXX hours. My XXXX dispute was closed on XX/XX/XXXX as " verified accurate '' with Experian so I called RPM AGAIN that same day and spoke with XXXX XXXX only to be told that they do not update credit report information and they could not speak with me any further. He gave me a phone number to call at XXXX XXXX that turned out to be a phone number to a telemarketing company, NOT XXXX. So I called XXXX XXXX XXXX Department on XX/XX/XXXX and was told that they no longer own the account because it was sold off to RPM, so I had to speak with them. I tried explaining to the rep at XXXX that they are the ones updating my credit report, not RPM, and RPM would not speak with me about my credit report. XXXX still would not help me. 

I called RPM again on XX/XX/XXXX, was told I would be sent a settled in full letter that day in an email, by XXXX XXXX. I still never received that letter. This same rep told me that there was nothing he could do further to help me, he told me that he could not contact XXXX on my behalf to get them the corrected information because XXXX won't accept calls from him, and that XXXX should be the ones to take my phone call and make sure my account status was being updated. So, I called XXXX XXXX XXXX Department AGAIN on XX/XX/XXXX, and was given the same runaround. They can't help me. They can't even open the account. No manager would be able to help me. There is nothing they can do. They don't deal with the credit reporting on the account. 

I called RPM again today, and asked for a settled in full letter. I was told by the gentleman on the phone that his computer was not allowing him to send that letter and he needed to restart his computer, and the would send it out. I still don't have that letter. 

SOMEONE is updating my credit report with the amount of money that was paid on that account. SOMEONE is responsible for making sure the information is accurate. And whoever that SOMEONE is, needs to do it TODAY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation