Consumer complaint received 2023-06-08
Company: CREDIT ACCEPTANCE CORPORATION
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Problem after you declared or threatened to declare bankruptcy

Complaint:
I just found out from doing a case search on myself that Credit Acceptance reopened a judgement from XX/XX/XXXX that was closed. Although I dont understand much of the case text, it appears the initial filing was XX/XX/XXXX, but shows a bankruptcy entry XX/XX/XXXX. Then on XX/XX/XXXX they sought garnishment & on XX/XX/XXXX there was a confession of assets. I know without a doubt I was never served any court notices, I absolutely didnt report or have any assets to report & the address they have on the reopened court record I left XXXX of XXXX. I did not have a stable address until XX/XX/XXXX. To my knowledge this is the result of a co-owned vehicle in which the other owner decided to take and would not give me knowledge of its whereabouts. I spoke to Credit Acceptance & told them what the co-owner had done in addition to me finding out he was filing bankruptcy. They informed me that the vehicle hadnt been paid on for over 3 months & the XXXX alerted them that it was uninsured. I asked if I was able to get the vehicle back could I try to make a payment arrangement and Id insure it. They only told me to recover the vehicle from him & involve the police if need be and at that point theyd help me resolve the balance & make future payments. XXXX days after I was able to recover the vehicle ( it wound up in my parking pad, no tags, title or registration & XXXX key in the seat ) it was repossessed. I had immediately called them to tell them I was in possession of the vehicle & asked about them helping me. The woman I spoke to was extremely rude, told me I was lying and shed have to talk to a supervisor and get back to me. The vehicle was gone and I never received a call back until days after they took it. At that point I was told that I couldve made a {$50.00} payment & began getting on track, but there wasnt an option to do anything now that itd been repossessed & ultimately Id still be responsible for the remaining balance. To my knowledge the vehicle sold at auction for a decent price and because of the down payment & prior payments made there was about {$3000.00} possibly less, I cant remember the exact figures, but it wasnt anywhere near the {$6500.00} judgement against me. When loan obtained in XX/XX/XXXX the sticker price was under {$10000.00}, leaving under {$7000.00} after the the down payment. At least thats what I thought & was explained at the dealership, but depending on which person from Credit Acceptance you were able to get on the line ( NEVER THE SAME & APPARENTLY NOTES WERE NOT CONSISTENTLY PUT INTO THEIR SYSTEM ) you would get different numbers, scenarios or blatant disrespect & disregard for you as a customer let alone human being. I have serious concerns for myself & if dealing with this company because I feel they are deceptive & believe they may of very well falsified documents & information in order to effectively get a judgment against me that I happened to find on my own.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation