Consumer complaint received 2018-07-06
Company: MARINER FINANCE, LLC
State: NC
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
I went in to Mariner Finance XX/XX/XXXX to refinance a loan, I asked for XXXX over the phone. I was told that the papers would be ready to sign when I got there, when I got there I was informed that they could only do XXXX dollars unless I put my truck title in, I said absolutely not, the loan officer went out to print new paper wor for the XXXX, he came back went over the paper work had me to sign and I went on my way. So I went to get my tag in XXXX and it was block supposedly by XXXX XXXX which I hadnt had a loan with since XXXX. Went to mariner and found out that they said my title was supposed to be in their hands, XXXX informed me that my Loan was invalid, another loan officer screamed at her and said stop telling them that, it was valid!! His name was XXXX. I was told not to make another payment until she spoke with corporate. I didnt here anything from them for weeks. She informed me that the guy that did my loan Was fired and they had found several mistakes in other loans he did. I needed to give them time to fix this. So I I called them and all of a sudden they wanted me to make payments that I was behind. And wanted me to sign make the payments so they could do a deferment. I called the the DMV on XX/XX/XXXX, and a title with just mailed to them but the problem with that is, I traded that truck and give the title to the XXXX place and they had no problems and my truck was sold at auction. So how did they get a title for a truck that I dont own anymore. The DMV said they had a MVR signed by me and notarized, I have none of that in my records. When I talked with one of your agents I was advised to not sign anything or make another payment. It is spaculated that this guy went to my truck and got my tag and vin number while I was in the office and it is possible that the loan was made for XXXX and I received XXXX. I have spoke with them several times and stated that the only thing I was guilty of is not reading my paperwork. They have agreed none of this is my fault but refused to fix the problem. I would have continued to make my payments if I hadnt been advised by them not to. I spoke with XXXX yesterday and he told me I owed the XXXX and some odd dollars and I was 60 days past due and they couldnt do anything to fix this until I paid this, he got ugly with me and said we can go and I Quote tick and tack all day long so I hung up on him. That was XX/XX/XXXX. What makes me think something is shady is, I traded the truck months ago but they where issued a title around XX/XX/XXXX, on a vehicle that clearly belongs to someone else now. I looked at all the charges on my paperwork and Im paying insurance on that vehicle that I dont own and they refused to fix it without them getting all the money out of me they can in the mean time. I think it needs to be looked into of how I got a loan in XX/XX/XXXX and the title has been in my possession until I traded it 4 months ago but they still managed to get a title just last week. The last documents is a copy of the title that I obtain from the XXXX place.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation