Consumer complaint received 2023-02-21
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- To Whom It May Concern In the years of XXXX, I was solicited and applied for the following 3 credit cards. 

XXXX XXXX : XXXX XXXX XXXX XXXX Balance owing {$1200.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Balance owing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Balance owing {$120.00} -- -- -- -- -- -- -- -- - {$1300.00} -- -- -- -- -- -- -- -- - I provided the requested information and was granted the above cards. 
In the subsequent XXXX years, every payment was made when due. 
In my 65 years of carrying credit cards, I have never been one day late on any card.

Being very satisfied with the Chase card services, I decided to open a checking account and to expand my " footprint '' with the bank. 
I must say that the branch, namely XXXX XXXX was very helpful in this process and worked very diligently to try and resolve the cancellation problem below. 
In the period of processing the checking account papers, I attempted to use the XXXX card. 
To my complete embarrassment, it was rejected. 
I eventually called the credit card department to learn that my card was cancelled and to wait for a letter of explanation. 
The only thing that I was told that it had to do with some government forms that were incorrect. 

I immediately rushed to the branch where I had " opened '' the checking account and learned that my XXXX Chase cards were cancelled. 
I was told that my XXXX social insurance number is wrong as some XXXX has the same number. 
If this number was " wrong '' .. how and why did the bank grant me the above 3 cards?

If the number was wrong, why didn't the bank contact me to rectify the situation?

I NEVER had any communication from the bank related to this or any other matter. 

Someone finally woke up and WITHOUT any notice cancelled my cards. 

What type of business behavior is this? 

I find it very ironic that the Chase bank with all their bureaucrats, couldn't find the personnel to analyze my case and conclude that I was no risk and allow me to keep my cards. 
This is the same that has had numerous class action suites brought against it. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

The Chase bank has caused me much suffering and embarrassment due to their behavior. 
I am therefore taking the position that the bank owes me compensation and am therefore cancelling any outstanding credit card payments to the bank. 
In addition to the amount above, the bank also owes me {$74.00} for the unused portion of the {$89.00} card fee renewal prepayment on account XXXX. 

I fully intend to defend my position and should the bank contest my action, I will not hesitate to contact the press, social media etc. 
I am definitely not concerned how this action may effect my credit rating as my XXXX  years of creditworthiness overshadows this defensible action. 

A copy of this letter has been sent to XXXX XXXX XXXX, XXXX in New York. 

Guide yourselves accordingly. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation