Consumer complaint received 2023-06-05
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Email : XXXX XXXX XXXX XXXX Specialized Laon Servicing XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CO XXXX LOAN NO XXXX DISPUTE UNDER FDCPA ( Violation 809 Not Validating and charging fees with disputed amount ) As per requested dated XX/XX/XXXX for clarification and deadline to send response of XX/XX/XXXX has passed with no response. 
After receiving loan modifications documents I need clarification before documents signed and returned for payment to start on XX/XX/XXXX. Its XX/XX/XXXX I received not classification. THEREFOR NO PAYMENTS CAN BE MADE AND EXTENSION SHOULD BE GRANTED. 
As stated on my XX/XX/XXXX request this is my official dispute that I do not money to anyone in US including SLS for mortgage loan of my home. 
MATTER OF FACTS SLS OWES ME REFUND FOR ENTIRE FEES CHARGED {$2400.00} PLUS AND {$5900.00} FOR OVER PAYMENT TOTAL AMOUNT OF REFUND {$8400.00}. 
I HAVE SEVERAL OTHER DISPUTES ON THIS LOAN AND SLS CONTINUED TO VIOLATE FDCPA 809. Not validating debt and charging fees while multiple disputes have not been resolved and timely filed. 
This dispute is based on Loan Modification received on XX/XX/XXXX dated XXXX XXXX XXXX  FDCPA dispute valid if its filed within 30 days. 
Based on the history this dispute will be sent to Attorney General of Colorado that SLS comply with FDCPA laws, XXXX XXXX and CFPB. 
FACTS OF DISPUTE XXXX. Balance on the loan is not correct. In XXXX XXXX {$99000.00} was paid by XXXX. According to XXXX XXXX XXXXk they applied principal, interest and escrow from XX/XX/XXXX to XX/XX/XXXX response to CFPB complaint XX/XX/XXXX, " XXXX  and recently reiterating the same Exhibit A. Total of 58 months payment. 
XXXX. My loan is fixed interest rate so principal of {$310.00} from XXXX  to XXXX  principal Exhibit B should have been applied to my account of {$17000.00} for 58 months. 
XXXX. Only principal applied was {$25000.00} which is principal reduction exhibit A and not additional {$17000.00} XXXX. Property tax from XX/XX/XXXX to XXXX {$14000.00} exhibit C. 
A. Principal balance on XXXX XXXX was {$110000.00} B. Payment of {$99000.00} made in XX/XX/XXXX XXXX Less XXXX equals to {$86000.00} ( {$110000.00} less {$25000.00} ) XXXX The loan was transferred to SLS on XX/XX/XXXX principal balance of {$85000.00} is not correct exhibit XXXX. 
XXXX {$99.00}, XXXX les {$25.00}, XXXX principal reduction, less {$24000.00} principal, less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00}, less fee {$1500.00}, less interest XXXX ( 58 months ) {$35000.00} equals to is the principal balance on the loan should have been on XX/XX/XXXX {$61000.00} not {$85000.00} XXXX. Property tax from XX/XX/XXXX to XX/XX/XXXX is {$9800.00} not {$13000.00} XXXX. Of {$60000.00} paid by state {$17000.00} exhibit F provide how did XXXX come up this figure and provide tax bills for XXXX to XXXX XXXX. ( I DO NOT NEED ESCROW ANALYSIS BUT TAX BILLS ONLY ) XXXX. Around XX/XX/XXXX state paid {$7800.00} of which {$2.00}, XXXX tax was applied how did SLS came with this amount and provide property tax bill only. ON XX/XX/XXXX {$17000.00} AND XX/XX/XXXX PROPERTY TAX {$2700.00} WAS APPLIED TO ACCOUNT EXHIBIT D F AND PROVIDE TAX BILLS ONLY DO NOT PROVIDE ESCROW ANALYSIS. 
XXXX. IN 5 MONTHS, {$2700.00} PROPERTY TAX WAS APPLIED PROVIDE TAX BILL FOR THIS ONLY XXXX. Why there is escrow shortage property tax bill for {$3200.00} for XXXX and XXXX to XXXX {$3300.00}. 
XXXX. Why payment is due on XX/XX/XXXX when I have 3 months forbearance and payments start on XX/XX/XXXX has been approved? 
RESPONSE HAS TO BE RECEIVED IN 7 DAYS FOR ME TO FURTHER REVIEW AND LOAN MODIFICATION THAT CAN BE SIGNED RETURN SO PAYMENT CAN BE MADE ON XX/XX/XXXX. 
CONCLUSION I am using two methods none seems the amount I come balance of {$64000.00} and the balance of {$64000.00} is not correct. 
Method one : Unapplied principle of {$24000.00} based on exhibit A should have been applied but have not been applied. 
XXXX payment of XX/XX/XXXX was {$99000.00} Less principal reduction {$25000.00} Less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00} exhibit C Less interest XX/XX/XXXX to XX/XX/XXXX XXXX Exhibit B Less fee {$1500.00} The balance is {$24000.00} miss applied and is missing payment. 
BALANCE AS OF LOAN MODIFICATION DOC OF {$64000.00} IS NOT CORRECT SHOULD BE REDUCED BY {$24000.00} ( {$64000.00} LESS {$24000.00} = {$40000.00} ). ON XX/XX/XXXX LOAN TRANSFERRED SHOULD UNPAID PRINCIPAL BALANCE OF {$40000.00} NOT {$85000.00} NOTE : If you disagree with property tax exhibit C provide me copies SLS and XXXX has for both method one and two with property tax bill only. 
METHOD XXXX Principal balance on XX/XX/XXXX was {$110.00}, XXXX exhibit XXXX {$110000.00} Less principal reduction {$25000.00} exhibit A Less principal balance misapplied funds {$24000.00} Balance should be {$62.00}, XXXX not {$86000.00} or {$85000.00} ( on XX/XX/XXXXXXXX  ) Add {$9800.00} property tax from XX/XX/XXXX to XX/XX/XXXX exhibit C Add {$2900.00} property tax bill for XXXX to XXXX exhibit C Add property tax for XXXX {$3000.00} from XX/XX/XXXX to XX/XX/XXXX for 11 months Exhibit C. 
{$77000.00} ADD {$9800.00} Add {$2900.00} Add {$3000.00} Total {$77000.00} Less {$9800.00} property tax XXXX XX/XX/XXXX exhibit C Less {$2900.00} for XXXX exhibit C Less property tax {$3000.00} Balance {$62000.00} State payment {$60000.00} plus {$7800.00} = {$68000.00} BALANCE ON THE LOAN SHOULD BE XXXX AND SLS OWES ME REFUND OF ( {$5900.00} ) not I owe {$64000.00} based on loan modification should be refund amount of {$5900.00}. 
I OWE NOTHING ON THIS LOAN BUT SLS OWES ME REFUND AMOUNT OF {$8400.00} NOT {$64000.00} IF YOU DISAGREE PROVIDE ME ENTIRE PROPERTY TAX CONTRARY TO EXHIBIT B AND PROVIDED ME ITEMIZE RECORDS WHY YOU DISAGREE. 
THIS HAS TO BE TO BE RESPONDED TO ME IN 7 DAYS OR EXTEND LOAN MODIFICATION PAYMENT DATE FROM XX/XX/XXXXXXXX  WHEN I WILL PROVIDE RECORDS THAT IS CONTRADICTING Note : No exhibits included in the dispute was provided on XX/XX/XXXX. 


S/S. XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation