Consumer complaint received 2018-12-07
Company: MoneyLion Inc.
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XX/XX/2018, i took out a loan with Moneylion to help with my credit. My loan payments as well as the membership payments were deducted from my checking account. In XX/XX/2018, my checking account had to be closed due to fraudulent activity. I called Moneylion and reported this and gave them my new accoynt information. My loan payments were coming out of my checking account, however the membership payment did not i attempted to pay online but it would not let me I called Moneylion once again and gave them my checking account infornation again and was assured it was taken care of My loan payments continued to come out of the correct account but membership payments did not So again i tried emailing them i received a message back saying they coukd not locate my account I called yet again and was told that my membership payments were trying to come out the closed account and the customer service representative was very rude and even scolded me. so once again i updated all of my information When my next loan payment came out my membership payment did not. i tried calling again several times. i would sit on hold for 30-45 minutes each time before the call would be dropped. My loan payments continued tocome out of the correct account In XX/XX/XXXX my credit score dropped 61 points only because Moneylion reported my membership payments as late I called again and after being on hold for almost an hour i spoke with a male representative who told me that i wasnt making my payments and then hung up on me I posted to their XXXX page what had happened and was then contacted by a woman who claimed to be a supervisor She apologised and assured me that she would take care of the situation. she also told me to dispute the credit entry with XXXX  i waited for over 2 weeks to see the changes she had promised me on my account nothing was ever done. Mid XX/XX/XXXX my credit score dropped again another 43 points. Again only because of Moneylion. I call again daily for almost a week unable to get through. on XX/XX/XXXX i finally am able to speak with someone. i again updated all of my information. The customer service representative i spoke with apologized and told me that they had messed up and assured me once again that it was all taken care of. i set up for my membership payments to start coming out of my corrEct account on my next payday. He then tokd me to contacT XXXX  and dispute the entry. i disputed the entry with XXXX as well as XXXX. i received notice today that Mobeylion had cobfirmed with them that the entry was correct. So i call them again. The csr this time assured me a supervisor would be calling me right back. Now 3 hours later i am still waiting. i have been trying to resolve this for now going on 6 months. And again my loan payments cobtinue to come out of the correct account and i have never missed a payment.

Company response to consumer: Closed with explanation