Consumer complaint received 2019-04-22
Company: Diversified Consultants, Inc.
State: WI
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I am writing this letter in regards to my XXXX XXXX XXXX XXXX services from the XX/XX/XXXX, XXXX XX/XX/2017. My billing has been incorrect from the very first bill and I have contacted the service provider dozens and dozens of times in order to correct the situation to no avail. 

I called to purchase internet and basic cable channels on XX/XX/2017. The woman I spoke with was very kind and informed me that because of promotions and bundling my bill altogether would be {$66.00} total before taxes. I was also informed that the normal {$99.00} installation fee would be waived due to this promotion. I declined the XXXX   XXXX protection plan. I was informed that I would have XXXX, XXXX, XXXX and XXXX for free for the first three months and then I would have to cancel or face a monthly fee of {$53.00}. 

The very first bill I received was from XXXX alone in the amount of {$75.00}. The statement date was XX/XX/2017. The billing periods were from XXXX XXXX XXXX, 2017. The payment was made in full on XX/XX/2017 in the amount of {$75.00}. 

The second bill I received was from XXXX XXXX XXXX on XX/XX/2017. The bill cycle was for XX/XX/2017 - XX/XX/2017. The bill was for {$82.00}. I attempted to call several times after receiving this bill. I wasnt sure why I was receiving statements from both companies for amounts that were more than the services should have cost combined. I called to contest this bill to have it fixed and after speaking to several people I was not able to speak with anyone who was able to help me. 

My third bill was received from XXXX XXXX XXXX for the bill cycle of XX/XX/XXXX - XX/XX/2017. The bill amount was for {$160.00}. This included the {$82.00} from the XXXX XXXX XXXX, 2017 bill. I once again called to contest this bill to have it fixed and after speaking to half a dozen people was able to speak with a woman who found the problem. She assured me she had resolved the issue. She said my bundle was not put in correctly which would explain getting bills from both XXXX XXXX XXXX and XXXX XXXX. She made some adjustments and also informed me that the bills from this point forward would be the {$66.00} plus tax as initially discussed and agreed upon. I paid {$32.00} during this call. It is also during this same phone call that I requested she remove the premium channels. I was worried I would call again the following month to cancel and wouldnt speak with someone who was able to help me as I had ran into that issue many times before. 

My fourth bill was received from XXXX XXXX XXXX for the bill cycle of XX/XX/XXXX - XX/XX/2017. This bill amount was for {$140.00}. The bill charged me {$64.00} for internet and {$81.00} for TV. I once again called to speak with someone to fix my bill. I could not find anyone who was able to fix it. Every person I spoke with transferred me to a new department or hung up on me. I called several times throughout the month and refused to pay more than double the amount I agreed upon in my contract. 

My fifth bill was received by XXXX XXXX XXXX for the bill cycle of XXXX XXXX XX/XX/2017 in the amount of {$280.00}. The bill included the past due amount of {$140.00} and a new bill for {$130.00}. The new bill charged me {$31.00} for internet and {$95.00} for TV. These were once again very different amounts from the months prior. I called once again and spoke to over a dozen people. I also spoke with two over XXXX XXXX XXXX chat online. I was told many different things from my bill was correct to my bill was incorrect but they wouldnt be able to credit my account and fix the changes until I paid the amount owed in full. I offered to pay the {$130.00} which is what I would have owed for two months at XXXX  XXXX plus tax. The amount I agreed upon when signing up for services, but I refused to pay the whole amount, so all employees I spoke with refused to help. 

My services were shut off due by XXXX XXXX XXXX at the end of XXXX and I received another bill in the amount of {$220.00} at the beginning of XXXX. This amount was for the past due amounts with an adjustment of - {$55.00}. I terminated services officially in the middle of XXXX after speaking with another dozen or so people. I did not want to terminate services. I wanted to remain with XXXX XXXX XXXX XXXX so long as my bill was fixed and the amount was my contracted amount. I was forced to terminate services. 

The final bill I received was from XXXX on XX/XX/2017 in the amount of {$390.00}. This bill was for an early termination fee. A fee I should not have to pay due to the fact that XXXX XXXX XXXX promised services for an agreed upon amount of XXXX   XXXX month plus tax and then billed me for different amounts every month of service. 

To date I owe {$220.00} to XXXX XXXX XXXX, which has since been sent to collections, and {$390.00} to XXXX, neither of which I feel are lawful amounts. The total amount comes to {$620.00} of which I only owe {$130.00}. I have been in contact with both companies over this past year in order to resolve the issue and I continue to be forwarded to different departments or told someone will call me back and then they do not. I have requested copies of not only my contract with XXXX XXXX XXXX and XXXX, but also the recording of the phone conversation where I signed up for services. I have been sent my contract for XXXX but they will not send me my contract for XXXX XXXX XXXX and they will not send me the phone conversation where I signed up for services. I am requesting you please look through my account to see the injustice and resolve the issue.

Company response to consumer: Closed with explanation