Consumer complaint received 2020-06-24
Company: CONTRACT CALLERS INC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
This is a second complaint against Contract Callers Inc. I know I just filed a complaint against them 5 days ago and they responded to the complaint, but I just can't help but think the response they gave me was very poor and just a quick response to your company so they could pretend like they are doing something about assisting me or resolving this complaint. 

I strongly debated about filing this second complaint, but their response to my first complaint along with what they just told my husband earlier today made me realize they really aren't here to help me at all with this situation. My original complaint was based on the fact I never received notice I owed money, was never notified by phone either, and this collection is preventing me from buying a house. I was trying to pay it to have it removed because I don't believe I should have my credit damaged for a debt I was never aware of, but Contract Callers said no because its company policy. 

The response I received earlier today on your portal said Contract Callers wanted me to call them because they couldn't find the account in their office based on the information I provided on this complaint. It also said if I did contact them, they could resolve this matter quickly. That was the furthest thing from the truth. Just to make sure I wasn't making a big stink out of this before I filed this second complaint, I re-checked the information I provided in my original complaint. Sure enough, the last four of  my social security number are on this complaint as identifying information. 

What I'm trying to say is that when we called this morning to talk to Contract Callers Inc they asked for my information so they could locate the account. They were able to find my account in their office by my social security number. I repeat, they were able to find my account in their office by my social security number. If they were able to find my account in their office with my social security number, how were they not able to find it when they were looking me up through this complaint using my social security number I provided in this complaint? They also said in their letter if I called them they could get this resolved quickly. When I called they did anything but. 

In the phone call they said they won't accept the pay for deletion because their customer, XXXX, won't allow pay for deletions. When we told them its not fair because we never knew about this debt and how I'm basically stuck with a debt for an account I was never notified about or knew I owed, we were told Contract Callers compliance department would be notified. When we asked how long that would take and when we would receive a response, we were told it was unknown and no time frame was given. We were even told if we wanted to, to contact their compliance department by e-mail. Does all of this sound like a company who is handling this account or this complaint seriously or attempting to resolve this quickly? 

I am filing this second complaint because I just can't believe this is happening. I feel like I'm in a movie with some evil and greedy corporation who is purposely trying to hurt me financially and finding loopholes against regulators like yourself. They didn't really answer any of the points I filed in my first complaint, answered this complaint with a lie about not being able to find me in their system just so they can claim they answered the complaint, and are doing exactly the opposite of trying to help me in resolving this quickly. What more can be said other than I want it to be known what Contract Callers is doing and how they are treating me. I hope you can help me this second time around.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation