Consumer complaint received 2018-01-03
Company: Midwestern Health Management INC
State: MO
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I have been paying on my medical bills to Midwestern Health Management, Inc. XXXX XXXX XXXX  XXXX through a consent judgment that was ordered on XX/XX/XXXX, in the Circuit Court of XXXX XXXX, Missouri, Case No. XXXX.  In fact I started making payments on this account before the Court Order was entered.  The Court order states that the judgment is due XX/XX/XXXX.  Attorney XXXX XXXX, represents Midwestern Health Management (XXXX XXXX XXXX) and during our court hearing, he put on the record and agreed that due to my health and being on XXXX  from work, once XX/XX/XXXX rolled around, if I needed my payments extended, he would agree to do so. XXXX. XXXX had me get in touch with XXXX  XXXX of XXXX XXXX XXXX to discuss and she agreed as well.  On or about XX/XX/XXXX, I contacted XXXX. XXXX and left her a voicemail explaining that I would need to extend my payment arrangment.  I did not hear back from XXXX. XXXX.  I assumed I would after the holiday break (after XX/XX/XXXX).  On XX/XX/XXXX, I received a phone call from a rep at XXXX XXXX XXXX by the name of XXXX who demanded that I pay the full balance of around XXXX and implied that she would have my wages garnished.  Furthermore, when I asked to speak to XXXX XXXX (the legal rep I had been dealing with) XXXX stated that I was not allowed to speak with XXXX, that XXXX didn't have anything to do with this matter and "are you going to pay this or not?"  She then continued to contact my work and was extremely abusive and threatening.  I explained to her and another rep by the name of XXXX (XXXX XXXX XXXX) what was ordered in court, what was agreed upon and what XXXX and the attorney and I all discussed and agreed upon.  They both were extremely abusive, deceptive, manipulating, harassing, and threatening in their tactics.  I demanded to be put into XXXX voicemail and they refused to put me into her voicemail.  They further lied and were deceiving stating that XXXX  XXXX was out of the office for the next two weeks or more.  I kept requesting to be put into her voicemail and after MANY attempts, they put me into the voicemail of XXXX. XXXX XXXX which stated on her voicemail that she would be back in the office on XX/XX/XXXX.  This company is abusive and their tactics and practices go against everything that is mandated under the Fair Debt Collections Act.  Their communication tactics are repeated phone calls, abusive in nature, they are attempting to collect a debt that is being paid on in a timely fashion (as ordered by the Court) and not only that but they are stating that I owe XXXX when I do not.  In fact when I called back and spoke with XXXX, she said "you only owe XXXX so when you going to pay...?"  They will not allow me to speak to any manager UNLESS I pay them ON THE SPOT, they make false statements and almost imply that they are of legal counsel.  They threaten to contact others, such as my work and share information improperly and imply that they are going to take legal action when in fact, I am already paying on a court order that is already in place.  They need to be SHUT DOWN.  It's my understanding that they have had many complaints against them through the Missouri Attorney General's Office and their practices are boderline illegal.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation