Consumer complaint received 2017-11-12
Company: FC HoldCo LLC
State: MN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Branching off of previous complaints this year, XXXX is at it again with the lies and deception. Using false statements and high pressure deception to extort payments out of consumers, then lying to them about the status of their debt and what they intend to do. 

On XX/XX/XXXX at XXXX CST i contacted XXXX XXXX with XXXX and advised him that for the past 6 months XXXX has been violating FCRA with false reports to my bureaus, they have added false late fees and interest charges, and also lied end of XX/XX/XXXX about rolling 2 months of late payments into the back of the loan ; which their inability to keep their word led to my current situation. I told XXXX that I wanted to try to work something out, but it seems XXXX does n't want me as a consumer as all they want to do is lie, cheat and steal. I advised him that I wanted to purchase a new vehicle today, and advised him I would like to surrender the current vehicle since XXXX refused to honor their statements and promises they made to me as a consumer. 
He advised me that they would like to work with me and that the plan was to get me back on track. We talked for a total of 18 minutes on the phone and by the end of the call, he assured me that if i paid {$970.00}?? ; my vehicle would n't be repossessed and I would make additional payments on XX/XX/XXXX and once i was 60 days or under " late '', HE himself guaranteed he would roll those two months into my loan. I offered a card over the phone and he said he wanted to wait until the XX/XX/XXXX to make the payment. The call ended. 
He then called me back at exactly XXXX XXXX from XXXX and stated to me that he was wrong on the numbers he crunched and that i would need to make four payments totaling {$1200.00} to stay on pace. I advised him i can do that however to be absolutely certain my vehicle would not be repossessed. He advised me there is a hold on it and that it will not be repo 'd if i make that payment on Monday. 
I called Monday and talked to XXXX with XXXX ( XXXX was out at the time ) and she assured me the same ; that when the payment was good there would n't be a repo. I told her I can pay the remaining {$640.00} on XX/XX/XXXX and offered several times to post date the payment. She stated she can not go that far in the system to set it up, however XXXX assured me that if i was at 60 or under and made those two pays on XX/XX/XXXX, that He would roll the 2 payments and I would be current as of XX/XX/XXXX. Also that I could get my due date changed. 
XXXX coerced me several times to setup a payment on XX/XX/XXXX, as I was very unsure that I would have the funds to cover it. The {$320.00} declined on my card XX/XX/XXXX and she did not call me to make it up.

Friday evening ( XX/XX/XXXX ) I was out of town and I received a call from a roommate that there was a towing & recovery truck there to repossess my CAR!!! 
I was dumfounded. I had made it EXTREMELY clear to XXXX XXXX on the phone that if I made the {$1200.00} payment on the date I did, it would prevent the repossession of my vehicle. He PROMISED me it would. This promise turned out to be a huge complete lie. 
Just like back in XX/XX/XXXX, XXXX continues to recklessly lie to consumers over the phone, including making false promises to extort money from consumers ; to only later back out on their promises! 
XXXX and its representatives have violated the Dodd-Frank Act ( UDAAP ) on  NUMEROUS occasions and i pray all of the calls have been recorded. They tell complete lies to consumers to get their money! 
At this point of writing this complaint, my car has been repossessed. I can not reach the towing company to collect my valuables. 
I contacted XXXX yesterday morning and was told I need to pay {$650.00} for the repo, {$150.00} for storage and tow, and an additional $ 1400+ to get my account current to get my vehicle back. MY VEHICLE SHOULD HAVE NEVER BEEN REPOSSESSED!!!!!!!!!! 
I am BEGGING the CFPB to do an on-site audit at the way XXXX XXXX XXXX   does business. Companies like this are the reasons the economy crumbled in XX/XX/XXXX. They are ruining peoples lives! 

I also want this entire account deleted from all credit bureaus. I notified XXXX of my new address through the CFPB in XX/XX/XXXX and they did n't update it in their system until at least 5 months later, which also violates FCRA for their responsibilities as a data furnisher. They have lied to me about their repossession and charge off policies and my account did not follow that. They should have repossessed the vehicle in the early summer and avoided the current credit reporting of 180 days delinquent, which is causing a high amount of civil damages, damaging my credit score and my emotional well being.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation