Consumer complaint received 2022-11-16
Company: Sunset Solutions Group, LLC
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
For the last month or so, my mother, father, sister and brother-in-law have been receiving calls from a third party that read as follows ",,, handling multiple infractions violations under your name and Social Security number if you want to try and settle this matter before we seek any action in your local jurisdictions I strongly suggest you press want to speak to a live agent if you are currently represented by counsel please have them give us a call on your behalf you may also return our call at XXXX '' please note this is a voice mail transcription so the lack of punctuation and odd wording may be a result of the transcription process. This is the message that is being sent to my family ( none of which I live with, and both my sister and brother-in-law are people I havent seen in going on 10 years ). 

To this point, I have not received any calls despite the supposed debt being mine. Nor have I received official correspondence via mail about a debt being owed. I checked my credit report and do not see any active collections against me. 

I called the number above to gain some insight into what was going on and what I learned didn't really add up. The group I called said their name was Sunset Solutions Group. They had a case number for me and then we got into the nitty gritty. They said I had taken out a loan from XXXX XXXX ( to the tune of XXXX dollars XXXX ). They said that the funds were placed into a XXXX Bank account ( Note, I have a savings or checking account with XXXX XXXX. I have a credit card through them that was for a local grocery chain and I got that only a year or so ago ) and that XXXX payment had been made ( in terms of repaying the loan ) and then payment stopped. They said that the transaction was made in 2017, and that collection attempts were sent via certified mail that was deemed undeliverable, and by email to an address that I have never had ( the inbox name was right but the carrier was incorrect and not someone I have ever used or had an account with ). They also had my social security number and my current address. 

They then went on to state that XXXX XXXX checked my employment as a basis for granting the loan, which makes sense, but the work place they say they checked is not correct. I have worked for the company they mentioned, but not at the time the loan was said to be taken out. I worked for this company multiple years prior to the timeframe of this loan. 

Finally, they said they would put a XXXX hour hold on the account on their end and gave me a phone number to contact XXXX XXXX to settle things before it went to court. The number they gave me is XXXX. They said I could settle it with them or XXXX XXXX for the sum of roughly XXXX dollars ( I didn't write down the exact amount ). They said if it went to court, then I would be responsible for the entire debt which was something to the tune of XXXX dollars. 

After I hung up with Sunset Solutions Group, I called XXXX XXXX 's corporate Customer Support line to confirm the debt with them. Not only could their customer support team not find any records of me in their system ( searched by phone number, last name and social security number ), I was told that I should report this as fraud because the information I had wasn't adding up. 

I then took a look online for Sunset Solutions Group and found XXXX based in North Carolina that doesn't list either of the numbers I have as numbers associated with them. I know this isn't a definite but worth a look. 

I then called the XXXX XXXX number I was given and got a message stating that the person I was trying to reach was unavailable. I was told I could leave a voicemail. I then called the original number back and found it too was unavailable and it had the same kind of voicemail message just a different inbox number. 

So I am reaching out to you because all of this is fishy.

Company response to consumer: Untimely response