Consumer complaint received 2019-09-23
Company: Specialized Loan Servicing Holdings LLC
State: MI
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
XX/XX/XXXX MAIN CONCERN Im really concerned because Specialized Loan Servicing is submitting documentation to without my actual signature or initials on every form. Most important, only eight pages of documents they submitted during first compliant is recorded in XXXX County Deeds Office. Documents printed out maybe signature fraud involving pasting. XXXX XXXX NEVER charged interest and SLS never sent XXXX XXXX statements document from XXXX. SLS verbally informed me that my house is out of foreclosure due to loan modification but will not mail me documentation confirming receipt of payment, or payoff. I never filed bankruptcy or notified about unpaid principal balance so why is it coded in SLS system? I have found too many discrepancies with XXXX XXXX and Specialized Loan Services (  SLS ). In XXXX, XXXX XXXX paid {$63.00} XXXX to settle Federal charges regarding abusing consumers, misrepresenting amounts owed customers. Specialized Loan Servicing has 474 XXXX XXXX XXXX complaints. 
CONCERN ONE : Since my last email submission to XXXX and preventing my home from transitioning into foreclosure. XX/XX/XXXX, I liquidated some assets and paid Specialized Loan Servicing via XXXX XXXX a total of {$60000.00}. I paid my loan modification deposit and 1st payment on XX/XX/XXXX. I called Specialized Loan Servicing to confirm receipt. They only confirmed {$5000.00} payment not {$1000.00}. This payment should be posted to loan number modification. Please be advised that XXXX XXXX confirmed receipt of payment from SLS at XXXX on XX/XX/XXXX. Attached please find my XXXX XXXX receipt confirming. I also wrote down SLS collection confirmation number. Two XXXX XXXX Tracking number transactions is XXXX for {$5000.00} and XXXX for {$1000.00}. SLS confirmation number confirming collection at XXXX eastern time is XXXX ( {$5000.00} ) and XXXX ( {$1000.00} ). 
CONCERN TWO : SLS account manager is XXXX I received an email from XXXX XXXX XXXX  approving a loan modification. Unfortunately, email provided two dates for a deposit and initial payment. I called SLS and account manager informed me I have until XX/XX/XXXX. I mailed and faxed SLS a letter of dispute regarding SLS loan modification emailed on XX/XX/XXXX. ATTACHED PLEASE FIND the loan modification is specifying two dates as deadline to accept loan modification. Below please find details : -Page 2 of 18 letter dated XX/XX/XXXX states results summary down payment ( {$5900.00} ) and initial payment ( {$100.00} ) due by XX/XX/XXXX. 
-Page 6 of 18 letter dated XX/XX/XXXX states accept offer down payment ( {$5900.00} ) and initial payment ( {$100.00} ) due by XX/XX/XXXX. Same date Michigan XXXX XXXX XXXX and XXXX XXXX requires SLS documentation submission deadline. Attached please find email they sent. Can you please investigate accordingly to protect my consumer rights. 
CONCERN THREE This is in addition to account manager XXXX ( teller number XXXX ) informed me my new balance is {$40000.00} ( payoff ). The current balance and all documentation says {$19000.00}. SLS account manager XXXX informed me that the additional {$20000.00} ( interest ) which will make total payoff approximately {$40000.00}. I have requested payoff letters and never received from SLS. 
CONCERN FOUR In addition, I filed various disputes with SLS by fax  and mailed requesting documentation mentioned on XX/XX/XXXX regarding and how can SLS provide two dates regarding modification and not confirm actual debt and submit documentation. SLS   representative notified me that usually with dispute loan modification is on hold. 
DOCUMENTATION NEVER RECEIVED REGARDING THE FOLLOWING : - resolving discrepancies regarding authentication of balance ( XXXX XXXX Statements before SLS ) -dispute regarding SLS trying to charge me an additional {$20000.00} SLS account XXXX XXXX XXXX XXXX number XXXX ) verbally informed me my new balance is {$40000.00} ( payoff ). The current balance and all documentation says {$19000.00}. I informed him XXXX XXXX was 0 %. PLEASE BE ADVISED THAT CHARGE OFF DATE IS XX/XX/XXXX I CALLED SLS ON XXXX XXXX, XXXX AND CONFIRMED DATE. 
IMPORTANT-Charge off date was XX/XX/XXXX. SLS decided to breach XX/XX/XXXX SLS. My last statement 0 % interest rate {$23000.00} XXXX XXXX in SLS XXXX XXXX XXXX XXXX -Im REQUESTING A COPY of the charge off letter in system dated 12/18/2014. 
-Requesting copy of SLS breach date of write-off was XX/XX/XXXX. 
-REQUESTING A COPY the letter specifying the last statement 0 % interest rate was {$23000.00} with XXXX XXXX and currently located in SLS XXXX XXXX XXXX XXXX. 
- IM REQUESTING A COPY OF last statement with XXXX XXXX before SLS welcome letter ( in XXXX XXXX XXXX XXXX ). Billing statement is XX/XX/XXXX. 
-IM REQUESTING A COPY OF THE STATEMENTS FROM XXXX. 
-IM REQUESTING A COPY OF settlement offer SLS offered me in the amount of {$15000.00} SLS dated/mailed to me on XX/XX/XXXX. 
-IM REQUESTING COPY of foreclosure lawyer letter dated XX/XX/XXXX or any correspondence from lawyer providing status because SLS account manager informed me that investor information was not available or foreclosure attorney information.

-IM REQUESTING current creditor or investor who owns loan SLS informed me they were not able to provide me information. 
Please be advised that additional {$20000.00} or any other fee illegally charges are in violation of the Real Estate Settlement Procedures Act ( RESPA ). RESPA provides consumers with improved disclosures of settlements costs and their goal is to reduce the cost of closing by the elimination of referral fees and kickbacks. 
The ending balance with XXXX XXXX should have been transferred as forwarding balance to SLS not additional {$20000.00}. SLS can not add charges when original loan transferred was 0 % interest with XXXX XXXX who owned loan before it was transferred to SLS. If SLS offered me a settlement offer for {$15000.00} ( XX/XX/XXXX ) how can SLS attempt to inform me loan increased to {$40000.00}. I never received any documents stating {$40000.00}. 
I requested SLS to please mail all REQUEST DOCUMENTS to my address and nothing mailed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation