Consumer complaint received 2021-07-06
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I XXXX XXXX have found that Wells fargo and its affiliates have violated my consumer rights. Listed below are the individual actions. 
Pursuant to U.S. Code 1691 a ( 1 ) 1691 a ( 2 ) 1691 d 1611.1 Wells Fargo has violated my consumer rights.I have been a long standing customer with Wells Fargo since 2014. Ive started the process of purchasing a home and I went to Wells Fargo for a preapproval.The mortgage consultant XXXX XXXX NMLSR ID XXXX stated on a recorded line he couldnt complete my application after he ran my credit, after I showed proof of income, and we discussed my assets. XXXX XXXX then stated I needed to show proof I have XXXX in ( closing cost ) to submit my application for pre approval. This requirement wasnt discussed before hand.I stated on a recorded line with XXXX XXXX If i knew i would have needed to show XXXX up front in closing cost i wouldnt have filled out the preapproval application.I Stated on a recorded line and via email I have {$5000.00} for down payment.XXXX XXXX never verified income from additional accounts that i have only the money in my wells fargo account I also asked if I can use a homeowners grant that I have to go towards closing cost .He stated on a recorded line, That Wells Fargo doesnt accept grants for closing cost .He never asked what type of grant it is and why he wouldnt be able to use it.I have a Pennsylvania first time homeowners grant that Wells Fargo use frequently with other applicants.It was never explained or in writing that I need to show I have XXXX for closing cost to process my application for pre approval That was never explained before he ran my credit and I have an unnecessary inquiry on my credit. XXXX XXXX also stated on a recorded line and via email, that he would note to get the inquiry off my credit file and I also have email documentation attached verifying that statement.I strongly believe XXXX XXXX gave me non factual information and is discriminating against the processing of my application. I filed a complaint and Home Lending Executive XXXX XXXX took over my case. 
On a recorded line XXXX XXXX stated it was nothing they could do and i would have to resubmit a new application .She apologized for XXXX XXXX giving me inaccurate information .I asked XXXX XXXX did she listen to all recorded calls were you have a wells fargo associate starting that's not how pre approvals work and i didnt need to show proof of closing cost up front before getting preapproved and that wells fargo do accept First time home owner grants. 
She stated she reviewed all calls between me and each wells fargo associate and couldnt find were i was discrimaned against and my consumer rights were violated.XXXX  XXXX didnt have an explanation on why XXXX XXXX Stated why i couldnt use my homeowners XXXX which is discrimination. I have received no documentation via mail that a thorough investigation was conducted and XXXX XXXX reviewed each conversation .She stated on a recorded line that there was no one superior to her that I could talk to to get this matter resolved. Wells Fargo sent me a Letter stating they denied me for a conventional loan without giving me the option for a FHA loan .Wells Fargo offers FHA loans and I meet all the requirements, and that loan accepts the home owner grant I was told i couldnt use. Wells Fargo put XXXX pa XXXX as the property address. I Never provided a specific address or a zip code. The homes in that area range from $ XXXX {$500000.00}. I stated on the recorded line my price range was $ XXXX XXXXWells fargo documented non factual information knowingly violating my consumers rights

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation