Consumer complaint received 2023-04-22
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
I am writing to formally dispute two hard inquiries on my credit report by Chase Bank and address concerns about false advertising. It has come to my attention that my credit was checked twice by Chase. I believe this to be an error on their part, as they took an excessive amount of time processing my application and had inaccurate information in their system. 

During a recent visit to a local Chase Bank branch, I spoke with a manager about the incorrect information on my consumer profile from Chase Bank. The manager specified to me that this was an ongoing issue and shared with me that she had the same experience about the same issue and attributed it to an outdated system that had not been updated correctly with the new processing system from Amazon and JpMorgan Chase Bank partnership. This conversation further supports my concerns about the accuracy of the information on my credit report and the unauthorized inquiries. 

Additionally, I was led to believe that I had been pre-approved for the credit card and received a special invitation to apply. This turned out to be false advertising, as my application was subjected to multiple hard inquiries, which have negatively impacted my credit score. The false advertising and marketing practices regarding the credit card application may be in violation of the Truth in Lending Act ( TILA ), which requires clear and accurate disclosures of terms and costs associated with credit products. I kindly request that you investigate this matter and provide an explanation for the misleading marketing and its impact on my credit report.

Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b ( c ), a consumer reporting agency may furnish a consumer report only for permissible purposes, which include a legitimate business need for the information in connection with a business transaction initiated by the consumer. My understanding is that multiple hard inquiries within a short timeframe for the same type of credit product should be treated as a single inquiry or completely removed based on inaccurate information they have in their system. The two inquiries in question were performed on XX/XX/XXXX and XX/XX/XXXX by JPMorgan Chase Bank. I have not authorized any additional credit inquiries from Chase Bank or any other financial institution during this period. In addition please note I spoke with XXXX several times and they have clarified over and over again that I do not have any information on my credit profile named Amazon prime credit card. Most importantly I am a previous victim of identity theft. This deepens my concern that there may be inaccurate information that I do not recognize on my credit profile with chase bank.

Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, a consumer reporting agency may furnish a consumer report only for permissible purposes, which include a legitimate business need for the information in connection with a business transaction initiated by the consumer. I believe the duplicate inquiry may not have been conducted with a permissible purpose.

Additionally, the FCRA ( 15 U.S.C. 1681s-2 ) places certain duties on furnishers of information, such as Chase Bank , to investigate consumer disputes and report accurate information. I kindly request that you investigate this matter and, if necessary, contact the credit bureaus to correct any inaccurate information on my credit report. 

As these two inquiries negatively impact my credit score, I kindly request that you investigate this matter and remove these hard inquiries from my credit report. I have enclosed a copy of my credit report highlighting the unauthorized inquiries for your reference. 

Please find below my personal identification information to assist in the investigation : Full Name : XXXX XXXX Date of Birth : XX/XX/XXXX Social Security Number ( last XXXX digits ) : XXXX Reference Number XXXX I appreciate your prompt attention to this matter and expect a response within the 30-day time frame established by the Fair Credit Reporting Act ( FCRA ). Thank you for your assistance in resolving this issue.

Company response to consumer: Closed with explanation