Consumer complaint received 2017-06-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX XXXX at XXXX XXXX, Headquartered out of XXXX Texas has stated that since I was above the age of 18, it was OKAY for XXXX XXXX to fraudulently obtain and use my Social Security number, along with my great grandmother who has n't been coherent from XXXX in over 15+ years. I have called and called to get this issue resolved. Every time I call I ask how can I resolve this issue, they put me on hold and end up hanging up on me, if not just hanging up right when they pull up my account. They are rude and will scream, yell and cuss at you. I tried to call XXXX XXXX, they said to call XXXX since they now handle my case, even though they have fired them as a client and will not use XXXX because of the malicious behavior that XXXX engages in. I finally received supporting documents showing that this was in fact forgery because this is n't my information nor my signature and it is consistent with one persons handwriting. I AM DONE. I am now taking off of work to drive to XXXX XXXX this week, in order to file a criminal complaint for fraudulent activity, which I will then use to retain XXXX XXXX XXXX, so I can sue XXXX XXXX. Unfortunately, since this all took place under XXXXXXXX XXXX XXXXXXXX XXXX roof and the refuse to help me, along with their attorney that cant respond to an email, XXXX XXXX will be named as a co-defendant in this law suit. I have spoken with a XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX. None of them will give their full name. My father ( who is now deceased as of XX/XX/XXXX of XX/XX/XXXX ) and his girlfriend at the time supposedly lived in these apartments about 7 years ago. My name was forged on this lease application. In XX/XX/XXXX I get a call from a collection agency called XXXX XXXX. This collection agency called everyone from my job to my spouse DEMANDING money, or they could take me to civil court. After almost 3 years of calling XXXX XXXX XXXX and XXXX, nothing has been resolved. The apartments told me to contact their lawyer ; Every time I send her an email, she does n't respond. After almost three years of asking XXXX of to supply supporting documents that my name was in fact on this lease, I finally got the " paperwork '' ONLY because I filed a complaint through the Consumer Financial Protective Bureau. Once I received the ONE document with my information on it, I knew from that minute that was n't my handwriting nor was it my information or signature. The lease holder is a career criminal who fraudulently obtained not only my social security number, but my great grandmothers social also. My great grandmother is almost XXXX and has n't been XXXX in over 20 years. XXXX XXXX XXXX  also told me they got rid of all their paperwork that goes back beyond 4 to 5 years and has n't returned my calls either. I have spent hours upon hours that total up to a weeks worth of time dealing with this. The collection agency they have is XXXX XXXX. The agency is ran by a well known criminal also named XXXX XXXX who has a wrap sheet as long as both of my arms. I ca n't and do n't understand how an apartment complex can allow this to happen and decide to just ignore me and my great grandmother in this time of need when they should of never let someone sign a lease without being in front of them. There is no ID of mine to present. There are no pay stubs to present. There 's NOTHING except for a forged signature from the lease. This is absolute ludicrous. After today, I am retaining a XXXX XXXX XXXX to sue XXXX for all of their federal violations. I work in the Credit &  Collections industry and have several friends that work in 3rd party credit reporting agencies, that have stated this is my only option left if no one will assist in fixing this issue. XXXX XXXX XXXX WILL BE NAMED IN THE LAW SUIT AS A CO-DEFENDANT FOR ALLOWING ALL OF THE ABOVE TO TAKE PLACE UNDER THEIR ROOF AND NOT DO ANYTHING ABOUT IT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation