Consumer complaint received 2018-07-18
Company: WELLS FARGO & COMPANY
State: DE
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Reference previous filed complaints with Wells Fargo home mortgage. In short in XX/XX/XXXX we informed Wells Fargo home mortgage that our financial status had changed due to medical hardship. We followed up with applying for a loan modification and were initially approved with new terms beginning XX/XX/XXXX. However we received a correspondence in XX/XX/XXXX stating the loan modification was being denied. As a result we were left without any direction to the status of our mortgage. We were told not to send payments because the account was inactive at that time and any payments received would not be applied correctly. We received notice that the property was going to foreclosure in XX/XX/XXXX we contacted Wells Fargo and stated that we were applying for a loan modification and the sheriff sale was lifted. This process went on for the next 6 to 7 years. We continued to send paperwork and application for a loan modification but were never given closure. It was said that the reason for the inactivity of the application was due to the uncooperation of the homeowners. However for 6 to 8 years Wells Fargo never moved forward with their threats of foreclosure. It is my understanding that Wells Fargo was working with a third party reguarding the title of the property. It wasnt until XXXX that I learned a lien against the property had expired giving Wells Fargo the number one position on title. It is my understanding that Wells Fargo delayed in the foreclosure process due to this lien on the property. It is therefore Wells Fargo who allowed the arrears to accumulate due to their intentional delay of processing and inactivity of the account. I have provided multiple dates of when we re-applied for the loan modification throughout the years. And for every application there was never closure there was never a letter declining us nor explaining the status of the application. It just disappeared. And then within months we would receive a notice via a posted notice on our front door for a sheriff sale. So needless to say we are between a rock and a hard place because now we are not given any options to stay in our home although we continue to receive correspondence giving us those options we are told those are generic letters. We were told we had three options to reinstate, short sale and deed in leiu. We wrote to Wells Fargo and to their attorneys stating that we decided that deed in leiu of foreclosure was in our best interest. However we are in receipt of a correspondence dated XX/XX/XXXX stating that we are not eligible for deed in leiu. I am beside myself and can not grasp why this mortgage company continues to demise us. We do not know why we can not be treated fairly here. In XXXX we did what we were told and contacted the mortgage company immediately and followed through with the steps required of us to be approved for the loan modification. Without telling us what the reason for the denial was we couldnt assist them in getting the approval. In XXXX a federal lien was placed in uncollectible status due to my XXXX status. If Wells Fargo had informed me that that was the reason for the delay in processing our request for the loan modification then I would have informed them immediately. But that was not the case and we continued to be uninformed. Now that we do not have the options to stay in our home I find it very frustrating and that within the last several years Wells Fargo is not taking responsibility for not taking action sooner and is now causing us the hardship. Deed in leiu has always been an option for homeowners if they can not stay in the property. Why all of a sudden are we being told that it can only be an option in the pre-foreclosure period? For us that would have been in XXXX, or XX/XX/XXXX when we were legally dismissed of foreclosure. We are being treated unfairly here and we need legal support. Is there anyone who can possibly shed light on our issues? We have also received notice dated XX/XX/XXXX from Wells Fargos attorneys and I am too sure that it is regarding a near future foreclosure date. This is taking a toll on my health and the stress is just too much to bear anymore. If there is someone who can help please respond promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation