Consumer complaint received 2018-10-05
Company: U.S. BANCORP
State: ID
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Struggling to pay your loan

Complaint:
I've also taken my USBank complaints to the XXXX, which I suggest everyone here also file complaints with both this site, the CFPB, and also the FTC, and XXXX  organizations for anything to do with USBank and have them posted so other consumers can find out about all the issues. USBank has been sued for changing the posting dates on transactions in order to make customer 's accounts overdraft. That lawsuit happened in XX/XX/XXXX. As of XX/XX/XXXX, they are still rearranging posting dates for transactions in order to overdraft accounts because they did it to me. This complaint is many predatory things snowballed into one and under credit line problems because that is the biggest issue, out of many. I wish this could be also categorized simultaneously as a predatory overdraft ( from them messing with transactions to make the consumer incur overdraft fees ) posting complaint. 

Here is the whole story of what US Bank has done and how it ties together : XX/XX/XXXX is what started the breaking point of me vehemently hating USBank. I had been a USBank loyal customer for 16 years. I set up the account when I got my first job in high school in XX/XX/XXXX, with my mom on it since I was a minor. Her name was on my main checking account until I closed it in XX/XX/XXXX. XX/XX/XXXX I had {$72.00} stolen from me from USBank after they held and rearranged the posting dates on my XXXX {$9.00} charge. I waited for XXXX to come out of my account in a day or two, which it normally did. On XX/XX/XXXX ( the charge date is XX/XX/XXXX for XXXX and it goes through pretty much immediately ) the charge still had not gone through. It was the last {$10.00} in my account. So I thought for some reason, it hadn't gone through or I had entered my payment account wrong. ( Seriously, 4 days! ) So I canceled and changed the payment method on XXXX to my 2nd account and transferred the {$10.00} to my 2nd account - this is a transfer from one of my accounts to my other checking account, so from me to me. I should have print screened my account on XX/XX/XXXX and XX/XX/XXXX. ( You should never have to watch your bank like a thief and print screen and make copies of everything every day, but with this bank you have to due to their rearranging posting dates and transactions! ) It was all fine when I was done on XX/XX/XXXX. XXXX paid from 2nd account and the {$10.00} moved. Well, XX/XX/XXXX, USBank finally had seen that there was no money in my main checking and allowed the transaction to go through after 5 XXXX  days! 5 DAYS! And get this! It took 5 days, but they post dated the transaction for XX/XX/XXXX! XX/XX/XXXX!! So they charged me an overdraft for the {$10.00} that wasn't there to pay XXXX, and they posted it for having gone through on XX/XX/XXXX! LIES! I checked my account XX/XX/XXXX. Hadn't gone through. Checked it XX/XX/XXXX and it hadn't gone through, so I did the above mentioned transfer. On XX/XX/XXXX, because that {$10.00} was moved to my other account, I got charged a 2nd overdraft fee for invisible money being moved to my 2nd account! Yes, they charged me a 2nd overdraft for when I moved the {$10.00} that was physically still showing on the balance as of XX/XX/XXXX, for supposedly not being there, on XX/XX/XXXX for being moved to my 2nd account. Here 's the thing about moving money between your own accounts. If there isn't money in there, you can't move anything, it shows up in red ( negative ) and the transaction won't work. No red, no warning that there wasn't 'available funds ' like it normally does when moving money from accounts. The transaction went through fine on XX/XX/XXXX because the money was still there. So I got overdrafted after they held on the posting of the transaction so long that I moved the money and paid from a different account, then they charged me another overdraft for moving the {$10.00} on XX/XX/XXXX, that all of a sudden XXXX was posted as being paid XX/XX/XXXX, when actually, it was on XX/XX/XXXX since I had been logging every day to watch.If I had a screen shot on XX/XX/XXXX and XX/XX/XXXX it will show that it most definitely was not there on XX/XX/XXXX. LIES, LIES, LIES! SERIOUSLY AVOID THIS BANK! They are still practicing illegal and predatory practices holding and rearranging transactions to do whatever they can to charge you over draft fees and steal your money. 

Just wait, it gets worse. My being held & screwed over doesn't end yet. So that was XX/XX/XXXX, happy XXXX, my bank stole {$72.00} I didn't have and was more than the {$40.00} for food that month I had planned to buy. Hungry XX/XX/XXXX! I had to move out of my apartment 2 weeks later because I was living with a psycho was breaking into my room and trashing my stuff suddenly, then two weeks after that my XXXX XXXX of a XXXX entitled male 'good ole XXXX boys club ' kinda of boss suddenly fired me and the only other female employed, on XX/XX/XXXX ... while I was on holiday vacation. So XX/XX/XXXX I closed my USBank account because I could not afford to loose the last {$7.00} I had in my account to their 'monthly account maintenance fee ' XXXX  charge. So I closed it and withdrew my money. I had a credit line I couldn't make payments on due to being unemployed. When I found employment few months later I sent in small payments, which is what I could afford. However, between trying to salvage my student loans, credit card with a higher interest rate and even higher, immoral late fees, and catching up on the {$1700.00} I owed in utilities, food, and rent while being unemployed, along with having a XXXX  cat and my own health problems from being exposed to pigeon XXXX, mouse XXXX, and XXXX  mold in the job I had up until XXXX, I couldn't continue to afford payments and living expenses. 

USBank has treated me so poorly after being a customer for so long by rearranging and messing with the posting dates of my transactions ( wasn't the first time it happened, I'd noticed fishy things happening with posting/transaction dates before, but none of them had been successful in overdrafting my account before ), I had to stop paying on the credit line because it was too much and the interest was killing me ... I have been living off of about {$40.00} a month for food since being employed again. USBank has a ridiculously high interest rate on the credit line, something like 24 %, even though I had excellent credit whenever I got it in early college and had had it for years and never missed a payment. This is where the immorality of this company really shines. The ridiculous high interest rate on my credit line? Many years before, back in XXXX or XXXX, I believe it was XX/XX/XXXX because I have it written in a planner, when I was still in college and my credit was in the high 600 's to 700 's, I went into my local USBank branch in XXXX, ID and asked for a lower interest rate. I was told if they attempted to run my credit to get me a better interest rate and my credit wasn't high enough, it would actually harm my interest rate and it could possibly go up. They best thing for me to do was to have a cosigner with good credit on my credit line with me to try to get a better rate than what I currently had. Young, naive little me. I should've recognized the scare tactics. instead of having them just try my credit, which I knew to be good, I asked my mom to be on my credit line with me to try to lower the interest rate. She lived in my hometown, 11 hours away, so they faxed the paper to her to sign at her local USBank branch and have them fax it back to mine. I was sitting at the female bankers desk who was helping me, and another, young male banker, brought the fax over and told us that my mom couldn't be on my credit line because she already had her own USBank credit, and someone can't have their own and be on someone else 's at the same time, kind of a security measure. I should have had them try my own credit. So I walked out of there with that 2nd account that I mentioned in the XX/XX/XXXX, instead of a better interest rate. Which I believe was their goal all along. Don't let ppl get lower interest rates, and push them to open other accounts, because more accounts and new accounts looks good for them. There was no reason for me to get a 2nd checking account, it didn't help anything, but I think the banker, ( I know her name and have her card and the paperwork from opening that 2nd account still so I have proof and can identify one of the bankers who screwed me over that day ) had a quota to make for that month. 

So bottom line - their own policy says my mom can't be on my credit line. Fast forward to XX/XX/XXXX, and after closing my USBank accounts and having problems with paying on my credit line, guess who they're saying is still somehow on my credit line and accountable? My mom, who has her own credit line and as such can't also be a signer on mine! She has told them what they told me and they keep harassing her, calling her at XXXX or XXXX at XXXX! 

I can NOT believe the FRAUD AND DISRESPECT of this company. When I was getting mail from them, on the back of the envelopes it said " XX/XX/XXXX/XX/XX/XXXXaward for most ethical company. 3 years in a row '' or something like that. XXXX! They are NOT ETHICAL! Look at all the lawsuits : Multiple XX/XX/XXXX class action overdraft transactions lawsuits for XXXX  of dollars, XX/XX/XXXX banking fraud settlement for millions for bad mortgages involved in the XX/XX/XXXX housing crisis and collapse, XX/XX/XXXX lapses in money laundering fines, look up all these. Yet they get an 'ethical company ' award for 3 years in row? 

Please anyone reading this description, please do not do business with this company! My sister got rid of US Bank year ago after they also rearranged transactions and screwed her over and had high interest rates and she's been with a credit union for many years now. Everyone I know, except for my poor loyal mom and grandparents, has gotten rid of this company!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation