Consumer complaint received 2021-01-26
Company: TRANSWORLD SYSTEMS INC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
In the spring of XXXX, I began having an issue with cockroaches throughout my unit at XXXX XXXX. I had been verbally conversing with the manager in an attempt to remedy the situation. The situation became unbearable in the fall of XXXX. The cockroaches were everywhere. On XX/XX/XXXX, I sent a certified letter regarding the cockroach infestation, citing paragraphs XXXX & XXXX of the XXXX lease, requesting a remedy to the issue. Management did not provide a remedy to the issue, nor did they provide a written explanation of any delay. The only action they took was emails to me advising that they went into my unit ( twice ) & took photos & advised that they did not see any roaches. ( I have photos of the cockroaches. ) Because management failed to remedy the issue, on XX/XX/XXXX, I sent another certified letter notifying them that I was legally terminating my lease agreement due to conditions that affect my health & safety, citing Section XXXX of the Texas Property Code & Section 26.1 of the XXXX XXXX XXXX lease contract. I gave 60-day notice on XX/XX/XXXX advising that I would be moving out on XX/XX/XXXX. I moved out on XX/XX/XXXX as previously advised & turned in my keys on Monday, XX/XX/XXXX. In addition, I provided my forwarding address for a final bill to be sent. On XX/XX/XXXX, I received an e-mail from the manager of XXXX XXXX advising that the account would be sent to collections if payment was not received by XX/XX/XXXX. I responded advising that I never received a final bill. She proceeded to argue advising that it was sent XX/XX/XXXX. I never received anything from them. The manager later realized that she had not sent it. Several minutes after my response, I received an e-mail with the final bill - dated XX/XX/XXXX to appear as if she had already sent it. I followed up with a certified letter disputing the charges & advising of the charges that I was willing to pay. Upon tracking the letter via USPS.com, I discovered that the letter was never signed for. In XXXX of XXXX, I received a letter from a collections agency advising that I owed approximately {$1700.00} - despite the fact that I followed the steps outlined in my lease agreement to legally terminate the lease contract due to their failure to remedy my issue ( s ) within a reasonable time frame. Upon speaking with the collections agency, I advised that I had legal grounds to terminate the lease contract & placed the account in dispute & also sent all documentation - copies of certified letters ( including the one that was never signed for ), appropriate sections of the lease contract, photos, etc - all sent via fax with confirmation. When asked what I would be willing to pay, I advised that I would be willing to pay the final water bill if a metered statement could be provided. Approximately 45 days later, they advised that the debt was validated, despite the documentation I submitted.

Company response to consumer: Closed with explanation