Consumer complaint received 2019-04-02
Company: NRA Group, LLC
State: DE
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/XXXX XXXX XXXX - Update To Consumer Financial Protection Bureau Federal Trade Commission State Attorney General of Delaware RE : # XXXX - {$140.00} National Recovery Agency Update on XX/XX/XXXX @ XXXX I placed a call to National Recovery Agency and spoke to a XXXX who placed me on hold and came back to advise me that no one there will discuss the above account which is on my credit unless I send them a letter stating that I do not have an attorney because now my account is in attorney status and no one will discuss this with me but yet your company can keep reporting a balance that has been paid years ago to XXXX XXXX XXXX . I do have a Voice mail from a XXXX on XX/XX/XXXX @ XXXX who is in the billing department for XXXX XXXX XXXX stating that they have no record of me owing them anything and that my last visit was in XXXX and I have no outstanding balances with them or XXXX  XXXX office. Now I received an email from the CFPB stating that the company responded to the complaint stating that I can call them if necessary to further discuss the issue at hand so I did and again I got the run around on XX/XX/XXXX and on XX/XX/XXXX. So today I spoke to XXXX at XXXX   XXXX XXXX her email is XXXX and I have sent her all documentation even though I owe them nothing. So how is it that I can pick the phone up and get someone to look into this but National Recovery can not do so rather keep reporting wrong information on my credit report and now refusing to talk to me the very same person whose credit they are damaging? 
Please be aware that I am filing a complaint due to the violation of the FDPCA laws. A payment was made directly to XXXX  XXXX XXXX in the amount of {$110.00} on XX/XX/XXXX and the balance of {$35.00} was paid directly to XXXX XXXXXXXX XXXX office. I have attempted several times to get National Recovery to delete the negative credit reporting even though proof of payment has been provided to them. I have contacted XXXX  XXXX XXXX as well and have never received a call back. My doctors office has also attempted to intervene with no success as they any longer deal with XXXX XXXX XXXX in regards to their billings. 
In XXXX I had spoken to a XXXX at NRA and sent him the copy of the bank statement and verified that he received it. At that he reassured me that this will be taken care of, three years later they are still reporting it on my credit file for all three bureaus. 
I have called them several times and always end up requesting a supervisor which has proven to be pointless. So on XX/XX/XXXX I received my XXXX XXXX report and there they are like a red light special on a cold summer night still reporting the {$140.00}. So I called and the first representative disconnected the call stating that their department could not match the amounts off to what was owed so if I sent you proof of payment {$110.00} minus {$140.00} which the actual statement included is {$140.00} that leaves a balance of {$35.00} which again was paid to the doctors office directly. So the credit reports have never been updated not even reflecting a payment which means no one at this agency is doing their job. So I placed a second call again after the first representative hung up on me and asked for a supervisor, the call was taken by a Mr. XXXX who then proceeds to tell me that he can not advise me on what documentation is needed and to send in what I feel is helpful. REALLY!!! He then proceeded to tell me that XXXX  XXXX XXXX has never contacted them to verify anything so I than became upset and said that is your job to do not theirs if I have provided you with documentation you should

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation