Consumer complaint received 2019-03-02
Company: Kriya Capital, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Approximately around XX/XX/2019 I started receiving phone calls from a company called Credence. A young lady greeted me and she said Credence is a debt collection company regarding XXXX XXXX XXXX XXXX and said I owed {$510.00}. I asked for what and she asked if I had cell phones and I said yes. She read all four ( 4 ) of my cell phone number 's I have with XXXX XXXX XXXX and said it's for the cell phones I have ( she also had my home address ). I told her I still have my cell phones and I have been paying XXXX XXXX XXXX monthly for them in cell phone charges, taxes etc. The young lady I was speaking to said she would transfer me to her supervisor and I explained the same thing to him. He then said ok, this is what we can do ... we will lower the balance you owe of {$510.00}. I told him that I would like to speak to XXXX XXXX XXXX and I also asked him to mail me something in writing. He said ok let me get them online and we'll do a 3 way call. He did call XXXX XXXX XXXX and it was a recording saying they will be right with us momentarily. However, we were on hold for a while so he said that they would call me back tomorrow. And I said ok. In the meantime, I called XXXX XXXX XXXX myself, I was able to get through, I spoke to a customer service representative and explained that a company was trying to say I owe {$510.00} for XXXX XXXX XXXX XXXX , XXXX XXXX XXXX checked my account and said I have a {$0.00} balance. They said that the next time I speak to Credence I can advise them to call XXXX XXXX XXXX and I agreed. The next few days Credence called my cell phone numerous times, I would answer and I didn't hear anyone on the other end, once I said hello they would hang up. This went on for a while, sometimes I would just ignore the call and would not answer. Today, XX/XX/2019 I received a call from them again, I answered and no one was on the other end. This time I called them right back and right away a man answered. He had my name, cell number and even verified my home address, I confirmed. He told me about the amount I owed and I told him that I've spoke to them a couple weeks ago and that I have even spoke to XXXX XXXX XXXX and that I do not owe {$510.00}. I explained to the man that usually when your account goes to collection that a bill would come first from the company which would be XXXX XXXX XXXX trying to collect the amount, then if I didn't pay they would send to collections. I told the man that I have not received a bill from XXXX XXXX XXXX ever for {$510.00}. And furthermore, I had contacted XXXX XXXX XXXX and they said I have a {$0.00} balance. The man continued to say that I owe XXXX XXXX XXXX XXXX. I told him that I did not have a {$510.00} balance with XXXX XXXX XXXX, I also said they should call XXXX XXXX XXXX themselves to verify I have a {$0.00} balance, I then went on to say that I still have my phones, that I pay monthly for cell phone charges and I thought that they are a fraud company and I wanted them to please remove my cell phone number from their list, because I get a call everyday from their company. The man said ok I'll remove your number from our list then and he hung up. That was the end of our conversation.

Company response to consumer: Closed with explanation