Consumer complaint received 2023-01-10
Company: Radius Global Solutions LLC
State: DE
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX, I received an alert on my XXXX credit report. I immediately logged in at which time I had a perfect XXXX credit score. My score had declined by XXXX points for a collection reported by Radius Global Solution. I contacted XXXX  as soon as they opened to state this was not my account that they reported was opened in XX/XX/XXXX and they were collecting for XXXX. I demanded they remove it but they kept trying to tell me I must have forgotten about it. Having excellent credit, I am not that irresponsible to forget a {$790.00} service. After not getting anywhere I then contacted XXXX that could not verify the account belonging to me. Ive been a customer of XXXX for over 25 years straight and would not open a new account. After being transferred many times a Representative finally found an account with that was for a security system. I lived in an apartment development so there is no way I would have purchased this service since I didnt own the property. I was also told that the service request was opened and terminated the next day however the equipment was still mailed out. They verified that no service for this security system was ever active at the address. I am guessing someone stole the equipment if it was in fact mailed out. I was transferred to the Executive Office Of The President as my call needed to be escalated. I was told someone would reach out to me in 24-48 hours which they did and then told it was being escalated to a Manager to escalate. I didnt get another call. Today XX/XX/XXXX, I received another alert from XXXX that my dispute was completed so I logged on to find that it said it had been verified but now the amount changed from {$790.00} to {$350.00}. I again called immediately to XXXX Executive Office of The President who told me they had notified the collector to remove it as they show it as a zero balance. I told them that they reported it but with a lower balance due and did not remove it. The person told me she was sending an urgent message back to the Manager as what the collection company did is not what they were instructed to do. After the call I again reached out to the Collection company and asked why they didnt remove it. I was told by the Manager that they had just received the request today XX/XX/XXXX. I said okay but you were instructed remove it not try to still collect on it. He tried to over talk me insisting that they were updating it. I feel they thought I would not thoroughly investigate this and know that XXXX instructed them to remove it entirely. They were still trying to collect some form of payment fraudulently. I demanded that they remove it or I would be contacting CFPB and an Attorney. This company is using tactics to scam people out of money. If you dont understand credit and how to dispute it with resolve this company is going to burn a lot if people. I am sure they have done this to other people and they need to be stopped.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation