Consumer complaint received 2018-02-03
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
I purchased a new Nissan Juke on XX/XX/XXXX from XXXX XXXX in XXXX XXXX, MD. I traded-in my XXXX Nissan Versa for {$7000.00} and arranged for financing through the dealer. My credit score was XXXX. I owed final payment of {$180.00} to Nissan Financing, the Versa lean holder, that I paid directly to XXXX XXXX in my contract. 

The loan officer neglected to process the purchase and financing contract for my new Juke unbeknownst to me. I received a phone call from the financing manager of XXXX XXXX in XX/XX/XXXX. He told me that I needed to provide financing for for the car I purchased six weeks before on XX/XX/XXXX. Additionally, they said that we needed to sign a new purchase contract and that I must come to the dealer immediately. I told that since it was their error they must meet me at my convenience and they agreed. 

They told me that the finance representative, who had been fired, did not process my purchase contract and loan. Expeditiously, I arranged for financing through XXXX XXXX at a rate of 3.47 % and provided payment for my Juke to XXXX. The loan arranged with XXXX on XX/XX/XXXX through dealer financing was 2.24 %. Their negligence cost me money. 

The finance manager came to my home in XXXX, MD from XXXX XXXX, MD on Friday night at XXXX to complete the purchase paperwork, which also had to be redone for no clear reason. The paperwork was profiled and backdated to show a date of XX/XX/XXXX. It was already XX/XX/XXXX. I was told that " it had to be this way and to sign. '' The finance manager and other members of the department were also subsequently fired. There may have been grave departmental issues in the finance department at this dealer. 

XXXX XXXX did not process my Versa pay off with Nissan Motor Acceptance Corp financing until XX/XX/XXXX. As a result of the delayed processing, I am showing 60 days late on my credit report from Nissan for non-payment. I discovered this when I applied for a mortgage to purchase a new home. My credit score is now XXXX. My home loan officer told me that there is preferred financing rates had my credit been higher, in fact XXXX or above! I have not had any derogatory items since the XXXX issue. I do not keep a balance on any revolving debts. 

I wrote an email to the finance manager via XXXX 's webpage Contact Us section on XX/XX/XXXX. My email went unanswered. I went to the dealer in XX/XX/XXXX to resolve this issue with them directly. They have dragged their feet and disregarded my concerns so I am contacting the CFPB. I can provide additional details for this complaint including copies of the original and duplicated purchase contracts, both financing contracts, and the Versa pay off notice. Please contact as soon as possible. 

My spouse helped me write this email. I am XXXX and my English is not strong enough for communicating a complex issue like this one, however I am quite capable in everyday English conversations. I now understand that one of forms I signed said that I would continue to make payments on my Versa loan. I did not understand that at the time since complex contracts and fast talking sales people are problematic for non native speakers.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation