Consumer complaint received 2019-05-05
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
This has been an ongoing Saga with Equifax as I have time and time again spent wasted phone time dealing with their " Customer Service '' which is located in XXXX XXXX. Besides having to provide my " XXXX '' Social Security Number to a XXXX agent who has " NO '' experience with our American mentality or credit system, I was only successful in accessing My credit " Once '' in over five ( 5 ) attempts. 

This last time, I answered around Eight ( 8 ) security questions, to include answers that I provided " DIRECTLY '' from my Free Equifax report that I had received months ago as part of the Fair credit act annual free credit report. 

When I became upset and asked if My DNA was also required, this XXXX agent " Warned '' me that she could disconnect the call if I continued to be upset or raised my voice. A very good job at " American Shaming ''. 

I was asked questions such as, what was the date I received my last credit report. Who knows this? and who writes this stuff down? I said I had " Their '' Report hard copy in front of me, but the questions to " Access '' my own report over the phone had little to do with it. 

The inevitable " Sorry I can not qualify that this is you '' ensued as has happened so many times before and I was instructed to do this process " ONLINE '' which was the " REASON '' for calling Equifax 's XXXX Offices because, After filling our your online form to either access your credit or check on the status of your disputes, it ALWAYS says the system or service in NOT available and to please try again, which I did, over Fifteen ( 15 ) Times. 

The issues on my Credit has to do with " Medical Collections '' which I do not recognize and the rest has to do with Names similar to mine which are " NOT '' mine and I have all of my documentation including my Passport, Drivers License and even Birth Paper to Prove that I am a victim of identity theft by a family member and can even Prove that I was Overseas during most of these Alleged Medical Bills. But, what is the sense of this if you can not even " SUBMIT '' your ID documents in a timely and convenient manner to Equifax and you are dealing with Non American Customer Care Hired by an American Company? 

The Other option was to Photo copy my info and " Snail Mail '' it to Equifax. I have a life and family to live and provide for and this, is unacceptable. I should not, as an American be XXXX  by  individuals in countries who care very little about us and who's President has XXXX, not one, but two of our last Presidents. SHAME on Equifax. Perhaps the shares of this American Firm has been purchased by XXXX interests, I don't know, but I know that I do not like to discuss my Social Security Number and Credit issues with individuals from a region in the world that has produced some of the Best Hackers in the World. 

I am requesting a way to dispute items on my Credit Report with an American Representative with Equifax if such a person even exists in this Credit Bureau. Why are we not able to create a profile with password to check our credit with this firm? I stopped asking why a long time ago however.

Company response to consumer: Closed with non-monetary relief