Consumer complaint received 2018-08-21
Company: DCN Holdings Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I was solicited by a Website and SEO Company via email on On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : Greetings, Are you losing your website ranking? If yes, then we can help you. 

We are a trusted digital marketing agency for more than 10 years, our team of 200+ professionals from diverse technology disciplines, has enabled 1000+ clients gain a better presence on XXXX, transforming their websites into powerful marketing tools. We offer unique Pay-for-Performance model a proven solution designed to make your website outshine its competitors and be the first to reach out to REAL prospects. 

Activities to be performed for your website : Keyword Analysis Competitor Analysis SEO Analysis report Finding & fixing all the technical errors from the website On-page optimization ( Designing stuff ) Adding landing pages if required. 

Social Media Optimization etc. 

Off page optimization ( Promotional stuff with other website to get quality Back links ). 

Content Writing Reputation Management Simply email us a few search terms relevant to your line of business along with your contact details and we will get back to you shortly. 

Kind Regards, XXXX XXXX Marketing Manager Head Office : XXXX XXXX, CA XXXX Disclaimer : We are not spamming. We are using this domain for marketing. If you are interested and want to know about us, just reply to this email. If we have offended you by sending this to you by mistake, we apologize. Please reply " NO '' or " Unsubscribe '' to this email if not interested, so that we shall add you to our " Do Not Contact Again '' list. We strictly adhere to United States Federal Laws of Anti-spamming - CAN-SPAM Act of XXXX. 
I paid them {$2400.00} for a website that I did not really even need or want yet they were persistent. After 4 months of NO results and XXXX, XXXX ADs and NO SEO I told them I am DONE and DO NOT CONTACT ME AGAIN. I paid an additional {$1700.00} via XXXX for these Ads and services that were never rendered and XXXX XXXX  returned my money once I provided proof. On XX/XX/XXXX I received a nasty phone call from XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL. XXXX XXXX XXXX and they were trying to collect {$1700.00} with NO PROOF of services/Ads delivered. Today XX/XX/XXXX I receive a bill from XXXX  XXXX for {$2700.00}!! I called and let them have it. They could not tell me what the bill was for nor do they have proof of any ads. I have proof from XXXX and XXXX where the Ads from XXXX XXXX were NOT APPROVED yet they are billing me. I have emailed them numerous times that I AM NOT INTERESTED AND TO CEASE and Desist all contact. XXXX XXXX out of XXXX called me so many times begging for my business. 
I now an being threatened with lintigation in court if I do not pay this eroneous bill in the amount of {$2700.00}! File # XXXX XXXX XXXX  XXXX XXXX XXXX could not provide proof of Ads to XXXX. Case closed Case ID : XXXX The case was closed in your favor. 

View case history Case details Dispute Reason Item not received Case Status Closed Case Resolution Decided in your favour Seller information XXXX XXXX XXXX Transaction amount {$1700.00} USD Transaction ID XXXX Shipping address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States Date reported XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation