Consumer complaint received 2021-02-05
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/2020 I send out a dispute letter to dispute a charged off account that is being reported by Well Fargo. In the dispute letter I requested validation, made pursuant to the FDCPA and the FCRA, along with the corresponding local state law. To please note that I am requesting validation ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay Wells Fargo. That any negative mark found on my credit reports from Wells Fargo or any company that Wells Fargo represent, for a debt that I dont owe, is a violation of the FCRA & FDCPA ; therefor if Wells Fargo can not validate the debt, Wells Fargo must request that all credit reporting agencies delete the entry. 

In XX/XX/2020 Wells Fargo responded to my first dispute letter. In Wells Fargo respond letter the only things that are mentioned it's the date the account was open, account status charged off, & for future validation requests about this debt, we will be unable to provide future information unless I provide new details about the debt. No enclosure is provided at this time. Wells Fargo failed to send any type of validation of the debt they are reporting to the credit bureaus. 

I waited 31 days from the time Wells Fargo first received my dispute letter to reply to Wells Fargo correspondence letter. 

On XX/XX/2020 I send out my 2nd dispute letter to Wells Fargo. On my 2nd dispute letter, its stats that Wells Fargo yet again failed and violated FCRA & FDCPA to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Additionally, to please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they verified without providing any proof, bearing my signature. I also formally requested a copy of any documents, bearing my signature, showing that I have a legally binding contractual obligation to pay Wells Fargo the alleged amount. As per FTC  opinion letter from Attorney XXXX XXXX XXXX, Wells Fargo should be aware that a printout of a bill or itemized document does not constitute verification. 

On XX/XX/2020 the Research and Remediation Manager XXXX XXXX responded to my 2nd dispute letter. In XXXX XXXX respond letter, he/she stats that Wells Fargo had received my inquiry, their research team expects to provide me with a response on or before XX/XX/2020. If additional time is needed that I will be contact. 

I Also received a letter from Research and Remediation Analyst XXXX XXXX on XX/XX/2020. In XXXX XXXX letter he/she stats that Wells Fargo is continuing to research my inquiry dated XX/XX/2020, are working to address the concerns I have raised and to expect a response by XX/XX/2020. Both XXXX XXXX XXXX XXXX XXXX failed to provide me with any copy of any viable evidence bearing my signature. 

On XX/XX/2020 I received a 2nd letter from Research and Remediation Analyst XXXX XXXX in that 2nd letter its stats per my request, Wells Fargo have provided information validating the account. Therefore, Wells Fargo will continue to associate this account with my records. The information Wells Fargo reviewed which led to this decision is provided below. It shows the date the account was opened, Payments, use of the account, account status, account history and credit reporting, also account statements were attached. As per FTC  opinion letter from Attorney XXXX XXXX XXXX, Wells Fargo should be aware that a printout of a bill or itemized document does not constitute verification. 

I waited another 31 days for the time Wells Fargo received my 2nd dispute letter to send my 3rd dispute letter. 

On XXXX XXXX I send out my 3rd disputer letter. In my 3rd dispute letter, I stated that Upon further investigation, I have retained new copies of my credit reports, and noticed that Wells Fargo did not furnish the credit bureaus with the required disclosure, within the period required by law. Wells Fargo is required by Federal Law to place notice of dispute on my account within 30 days of my dispute. Which Wells Fargo signed for on XX/XX/2020. I have retained a copy of your signature and date of receipts, as well as a time-stamped copy of my credit reports, showing that Wells Fargo have violated the FCRA, Section 623 ( a ) ( 3 ) and/or the FDCPA Section 807 ( 8 ) by not placing the disclosure within the required 30-day period. To be aware that I am making a final goodwill attempt to have Wells Fargo clear up this matter. The listed item is entirely inaccurate and incomplete, and represents a very serious error in Wells Fargo reporting. 

On XX/XX/2020 I received a letter from Research and Remediation Analyst XXXX XXXX In the letter from XXXX XXXX stats that Wells Fargo are continuing to research my inquiry dated XX/XX/2020, and are working to address the concerns I have raised, and to expect a response by XX/XX/2020. Yet again Wells Fargo failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. 

On XX/XX/2020 I received another letter from Research and Remediation Analyst XXXX A. The letter from XXXX XXXX XXXX per my request, Wells Fargo have provided information validating the account. Therefore, Wells Fargo will continue to associate this account with my records. The information Wells Fargo reviewed which led to this decision is provided below. It shows the date the account was opened, Payments, use of the account, account status, account history and credit reporting, also account statements were attached. As per FTC  opinion letter from Attorney XXXX XXXX XXXX, Wells Fargo should be aware that a printout of a bill or itemized document does not constitute verification. Yet again Wells Fargo failed and violated FCRA & FDCPA to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief