Consumer complaint received 2023-08-17
Company: FORD MOTOR CREDIT CO.
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Please help this is the email I've sent to Ford Motor Company and XXXX XXXX asking for a resolution to this issue and its going on months XXXX now no luck Subject : Urgent Complaint Regarding Unscrupulous Practices and Mistreatment by Ford Dealerships Dear Ford Motor Company Headquarters, Investors, and Stock Holders, I hope this email finds you well. I am writing to bring to your attention a distressing situation that my wife and I have encountered with two Ford dealerships, and I kindly request your assistance in resolving this matter. 

Our ordeal began with our purchase from XXXX XXXX in XXXX, Florida, which resulted in significant financial loss and mistreatment. We discovered that the vehicle we bought had its odometer rolled back, and despite our repeated attempts to have the dealership address the numerous issues, they refused to take responsibility. Faced with mounting expenses to keep the vehicle running, we made the difficult decision to return it voluntarily. However, XXXX XXXX later sent us a letter stating that they sold the vehicle at auction for a fraction of its value, yet we recently discovered that the same vehicle is back up for sale at their dealership. To our shock, they are now charging us the full balance of the vehicle and adversely affecting our credit. This is a clear case of financial exploitation and unethical practices. 

Regrettably, our experience with XXXX XXXX of XXXX has been equally distressing. In XXXX of last year, we purchased a vehicle from this dealership with the understanding that we would be able to exchange it for the truck we initially reserved online. Despite repeatedly expressing our concerns about how the vehicle aggravated my service-connected XXXX, Elder XXXX XXXX XXXX that we could trade it in for the desired truck once it arrived in a few weeks. However, nearly XXXX months have passed, and every time we visit the dealership, they provide excuses and further delays, leaving me unable to drive the vehicle due to the pain it causes. We are paying a staggering {$900.00} per month for a XXXX  XXXX XXXX XXXX, with a total cost of {$68000.00}, even though its MSRP is only {$38000.00}. Meanwhile, the truck we originally requested remains in their possession, compounding our frustration. 

Furthermore, we have discovered errors with our vehicle 's tag, which are preventing it from appearing on the XXXX website. This further exemplifies the dealership 's negligence and lack of attention to detail. The promises made to take care of veterans, in our case, have amounted to nothing more than empty words. The conduct of Elder XXXX of XXXX has been abysmal, ranging from bait and switch tactics to deceptive advertising, false information about the XXXX and prices, knowing that I suffered from a service-related XXXX XXXX XXXX, and engaging in illegal practices such as : Power Booking : The Finance Office XXXX XXXX the bank about the trim level of the vehicle we were purchasing, falsely representing it to have features or options it did not possess.

Forged Signatures : Dealer Finance attempted to force the purchase of additional items, such as extended warranties or vehicle service contracts, by forging our signatures without our consent.

Inflating the Total Purchase Price : By concealing unrequested options or including undisclosed fees, the dealership inflated the total purchase price above the sticker price, a deceptive and illegal practice. 
Falsely Stating Required Optional Features : The dealership falsely claimed that optional features were necessary for the purchase, violating FTC regulations and laws in various states.

Bait and Switch Scheme : The dealership advertised a vehicle for a certain price but then informed us that the advertised deal was no longer available, attempting to sell us an alternate vehicle at a higher price.

Falsely Representing Used Vehicles as New : The dealership presented vehicles as new even though they were previously purchased and returned, or driven by dealership managers and presented as new cars.

We have made multiple attempts to rectify these issues, including reaching out to the automotive group that owns XXXX XXXX of XXXX, but they have chosen to play games and disregard our pleas for resolution. As a last resort, we are left with no option but to escalate this matter to a wider audience, including media outlets and regulatory bodies such as the Federal Trade Commission ( FTC ). 

We implore you to intervene in this situation promptly. We request that Ford Motor Company Headquarters instruct XXXX  XXXX of XXXX to address our grievances, rectify our credit, and fulfill the original agreement by providing us with the XXXX XXXX we initially requested. We believe it is essential for your company to uphold its reputation for fair business practices, prioritize customer satisfaction, and acknowledge the sacrifices made by XXXX veterans like myself. 

Thank you for your attention to this urgent matter. We look forward to a swift resolution and remain hopeful that Ford Motor Company will take the necessary steps to rectify these unjust circumstances. Should you require any additional information, please do not hesitate to contact us. 

Sincerely, Please help thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX [ XXXX XXXX XXXX ] [ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX XXXX XXXX ] [ XXXX, Fl, XXXX ] [ XXXX ] [ XXXX ] [ XXXX ] [ XXXX ] Ford Motor Credit Company XXXX : Customer Service XXXX XXXX XXXX XXXX, TX XXXX Subject : Notice of Rescission of Auto Loan Agreement and Withheld Payment To Whom it may concern, I am writing to exercise my right to rescind the auto loan agreement ( Loan Number : [ XXXX ] ) that I entered into with Ford Motor Credit Company XXXX XXXX XX/XX/2022 ]. I have recently become aware of the failure to provide the proper disclosure of my right to rescind the loan, which is a clear violation of the Truth in Lending Act ( TILA ) and Regulation Z.

According to the TILA and Regulation Z, I have the right to rescind the loan agreement within three business days after the consummation of the transaction or after receiving the Truth in Lending Act disclosure statement, whichever is later. The law requires the creditor to provide clear and accurate information regarding this right, and I have discovered that such disclosure was not provided to me.

Furthermore, I would like to bring to your attention that the loan agreement was executed under the premise that I would be obtaining a XXXX XXXX  XXXX, which was the vehicle I originally requested and was promised by your dealership. However, I have been provided with a XXXX  XXXX XXXX XXXX XXXX instead. This constitutes a significant deviation from the terms and conditions under which the loan was agreed upon, further exacerbating the violation of XXXX and Regulation Z. 

As a result, I hereby exercise my right to rescind the auto loan agreement. I am withholding any further payments towards the loan until such time that I receive the XXXX XXXX XXXX, as initially requested and agreed upon. Failure to comply with this request will be considered as an additional violation of the Truth in Lending Act. 

Please consider this letter as my written notice of rescission, and I expect a full refund of all payments made to date, including any finance charges and fees associated with the loan. I also request that you terminate the loan contract and release any liens or encumbrances placed on the vehicle as a result of this agreement. 

I am returning the vehicle to your dealership as part of the rescission process. I expect to receive a full refund of any down payment, trade-in value, and any additional amounts paid to date within XXXX calendar days of your receipt of this rescission notice, as required by law. 

Please provide written acknowledgment of the receipt of this letter, along with a detailed account of the actions you will take to facilitate the rescission process and fulfill the agreement for the XXXX XXXX XXXX. You XXXX contact me at [ XXXX ] or [ XXXX ] if you require any additional information or documentation. 

Thank you for your immediate attention to this matter. I expect prompt compliance with the rescission process and the fulfillment of the agreement for the XXXX XXXX XXXX to avoid further legal actions that XXXX be necessary to protect my rights as a consumer. 

Sincerely, [ XXXX XXXX XXXX ] [ XXXX XXXX XXXX XXXX ] they have now illegally repossessed the vehicle and are not helping i have proof showing the notarized letters of rescission were sent and received by lender certified mail

Company response to consumer: Closed with explanation