Consumer complaint received 2018-01-09
Company: Source Receivables Management LLC
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I received a letter from Source Receivables Management about debt due from an old XXXX account I had back in XX/XX/XXXX. I released the account to my father on XX/XX/XXXX, which he took over and kept for about a year. 

I spoke with SourceRM on XX/XX/XXXX at XXXX about this debt collection ; the representatives name was XXXX XXXX ( XXXX ). I provided proof ( via email ) that the account was transferred in an email from XXXX, which is also attached to this complaint. At the time we were talking, XXXX was not able to receive the 4 emails that I sent containing this information. So we hung up at XXXX and he said he would contact XXXX. 

At XXXX that same day, I receive an email from XXXX stating that he finally received the emails. He stated the following in the email, " ... This is not a letter confirmation that a change of ownership has taken place but it is a letter stating that further steps would be required to complete the ownership change ... '' The information that I sent him states that the other person, my father in this case, would be the person to take the next steps, which he did. The line XXXX was referring to actually states this, " XXXX will send an email to the person accepting ownership of your phone number explaining you successfully submitted your request to transfer the line to them. '' This means that the change of ownership email was sent to him, not me. 

The following are the order of events on XX/XX/XXXX : 1. XX/XX/XXXX at XXXX, I received an email from XXXX stating that he needed me to sign onto the account and go to the " Change of Ownership '' tab to give him the account. At this time he was in a XXXX store and this is what the XXXX associate stated. I immediately logged into my old XXXX account to perform this action and gave him ownership. 
2. XX/XX/XXXX at XXXX, I replied to his email to tell him that I performed the action required to give him ownership. 
3. XX/XX/XXXX at XXXX, I received the email from XXXX that the Change of Ownership was completed. 
4. XX/XX/XXXX at XXXX, XXXX completed the account transfer to his name. I received an email at this time from XXXX showing that activity occurred on my old XXXX account with his phone number ( the email also shows that they are sending it to " XXXX '' and not " XXXX. '' This is because he did not complete his profile setup with his personal email address ). 
5. At that point in time, XXXX has ownership of the account. 

I replied back to XXXX with the above information and any required emails for evidence. XXXX replied back and stated this, " Basically this now appears to be a matter between the other party and you. '' This is not a matter between me and the other party, or me and SourceRM, or me and XXXX. I do not own the account and I have provided sufficient evidence showing that a transfer was completed and I am starting to feel that this is predatory debt collection practices. SourceRM has NOT provided any proof from XXXX for me to review, the only information they provide is that they " talked with XXXX, now give us your money. '' I am not SourceRMs debt collector so I will NOT be contacting the other party on their behalf. 

I have offered to settle the account ( granted it was a very low offering ) just to get it off of my credit report and close the account. This is still on my credit report and is causing damage, SourceRM needs to do the needful by closing this account, removing it from my report, and to stop contacting me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation