Consumer complaint received 2017-12-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I Leased a XXXX XXXX in XXXX and there was a problem with the universal ball joint of the right front wheel, which I learned should be replaced, and NEVER serviced. I took the truck to XXXX XXXX XXXX and they packed it full of grease to silence it and I took possession of the vehicle back having thought it was properly fixed. The vehicle functioned properly until ~2 months before the end of the lease at which point the joint failed while my husband was driving the vehicle causing the wheel to come off and pulling the fender off with it. He was able to avoid hitting anything and safely stopped the vehicle and called XXXX. As There was no accident, the responding police officer would not file an incident report, rather told him to get the vehicle fixed and file a claim with XXXX The vehicle was un-drivable and my husband had it towed to an authorized repair shop as directed by XXXX. The repair shop kept the truck for almost 4 months. Although we had no car, I made my required final 2 months of lease payments to XXXX as scheduled. The parts took 4 months to get from XXXX and after they repaired it, I returned it to a authorized dealer of their choosing. 

If the XXXX dealer fixed the car properly in the beginning, or if XXXX delivered the parts to the authorized repair shop in a timely fashion, within the 2 months I had left on the lease, the truck would have been repaired and returned before the end of the lease. I paid the lease as agreed, I did not sue XXXX for returning an unsafe vehicle to us, Endangering our lives, or for all of the struggle I had over the last 9 years trying to get a new car and now a home mortgage loan. After all of this, they refused to close the account, damaging my credit for the last 9 years, leaving me unable to purchase a car or home having to use a co-signor for 3 years after they refused to close the account due to this erroneous report. XXXX still continues to refuse to remove this from my credit report, leaving this as an open account crippling my credit score and debt-to-income ratio. 

I was relocated and offered a relocation package due to the increased cost of living and I have been trying to get a home mortgage and have repeatedly been told that this report is adversely affecting my credit and not only have I missed buying 2 homes in the last 1.5 years, I have now lost my relocation benefits from my new employer as they expired. My mortgage lender stated this XXXX report is adversely affecting my score and my debt-to income ratio. Now I must continue to pay high rent and wait for this to be resolved. My relocation package was a large part of my decision to take this job as we moved from a very low cost of living area to a very high cost of living area. I was offered 30 % of my salary toward my mortgage payments over 4 years, company paid closing costs and 1 point paid down on my mortgage. 

This loss is a huge impact to me and my family as I am head of household and currently the only income for my family. The housing costs have increased over the last 2 years and now I am looking at the same homes which are ~ {$100000.00} more than in XXXX. In conclusion I feel I was wrongly treated over this for many years and would like reparations for my unnecessary struggles with this report on my credit. 

XXXX XXXX is well over the 7 year limit for reporting to credit bureaus and they are have been in violation of the Federal Consumer Protection Act for reporting erroneous information to the credit bureaus for ~2 years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation