Consumer complaint received 2020-07-11
Company: CITIBANK, N.A.
State: FL
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On XX/XX/XXXX, before entering my Citibank online banking credentials, I noticed the following savings promotion offer advertised on the Citibank web site page. 
For a limited time, new and existing Citibank customers can earn a cash bonus between {$200.00} - {$1500.00} with an Eligible Savings Account. 
Before enrolling in the savings promotion offer by clicking on the provided Enroll Now button, I printed the savings promotion offer disclosures to a PDF file.

Please see below the Eligibility section of the savings promotion offer presented at the time of enrollment.

Eligible Customers are ( 1 ) New-to-Citibank or Existing Citi Retail Bank Customers who are ( 2 ) first signers on a new or existing consumer Citibank checking account in the Citibank Account Package, the Citi Priority Account Package or The Citigold Account Package ( Eligible Checking Account ), ( 3 ) owners of a new or existing Citi Savings Account or existing Citibank Savings Plus Account in the same banking package as the Eligible Checking Account ( Eligible Savings Account ), and ( 4 ) have a residential address associated with their account in NY, CT, MD, VA, DC, CA, NV, IL, NJ, or select markets in FL. 
If an Eligible Customer does not have an Eligible Checking Account, he or she can open the account at the time of enrollment to qualify for this Cash Bonus Offer. 
Therefore, this is not a targeted offer but a limited time offer available to new and existing Citibank customers who meet the criteria outlined on the previous Eligibility section. 
After enrolling in the promotion offer, I received an enrollment confirmation message which asked me to either click on the Open New Account button to fund a new Eligible Savings Account or click on the Fund Existing Account button to fund an existing Eligible Savings Account by XX/XX/XXXX to earn up to {$1500.00}. 
Before clicking on the Fund Existing Account button, I printed the enrollment confirmation page to a PDF file. That enrollment confirmation page also included the savings promotion offer disclosures I just had enrolled in.

After clicking on the Fund Existing Account button, I scheduled a {$100000.00} transfer from my XXXX XXXX XXXXXXXX XXXX external account to my existing Eligible Savings Account ending on XXXX to occur on XX/XX/XXXX. 
I have the Citibank confirmation e-mail message for the {$100000.00} transfer scheduled on XX/XX/XXXX to occur on XX/XX/XXXX. 
The {$100000.00} new money remained on the Eligible Savings account ending on XXXX from XX/XX/XXXX to XX/XX/XXXX. 
Therefore, by XX/XX/XXXX, 90 days after meeting the offer requirements, I should have received the promised {$750.00} cash savings promotion bonus. 
On XX/XX/XXXX, I complained to Citibank which created XXXX # XXXX. 
On XX/XX/XXXX, Citibank responded to my inquiry and refused to pay the promised {$750.00} cash savings promotion bonus because according to them this savings promotion offer was targeted. 
As explained before, this is not a targeted offer but a limited time offer available to new and existing Citibank customers who meet the criteria outlined on the provided Eligibility section.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation