Consumer complaint received 2021-04-09
Company: HCFS Healthcare Financial Services of TeamHealth
State: NY
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Two of my XXXX room debts replaced with account resolution services. I had called them to settle both of the debts when I received my stimulus. The first representative I spoke to stated she couldnt offer me anything less than like 65 %. I figured she was just trying to get the most that she could out of me so I called back in and spoke to another woman. She stated that that is the lowest that they can go but once we pay the 65 % or whatever the discounted balance was, this would be removed from my credit as if it never existed. So with that I went ahead and settled both accounts. I paid {$340.00} To one of the debts and {$270.00} to the other. I made these payments via my card. The first payment for the {$340.00} came out on XX/XX/XXXX and then the {$270.00} came out on XX/XX/XXXX. When I had received the letters in the mail one of the letters stated that the debt was paid in full and the other letter stated that I still owe {$300.00} on the account that I paid {$270.00} on. I called them back and I stated to them that I had settled both of these accounts and that there mustve made a mistake. They send me to a voicemail box every time I asked to talk to a supervisor to get them to listen to my call and see that Im all set because I am also a debt collector and I specifically wrapped up my call and asked if I pay this in this theyre both set up once the payments go through Im all set she said yes I asked once the payment go through do I owe any more money she said no. And that I would receive my two paid in full letters in the mail. I have asked to talk to a supervisor multiple times. When I go to the voicemail box it says that a supervisor will call you back if you call before XXXXXXXX XXXX they will call you back by XXXX XXXX the same day if you call after XXXXXXXX XXXX theyll call you back by XXXX XXXX the next business day. They said that they called me back on XX/XX/XXXX I have left multiple messages since XX/XX/XXXX and have not gotten a call back. I did receive a call on XX/XX/XXXX from a Nevada number, end it never left a voicemail I was at work when the call came in. When calling the number back it says its not in service. I have sat on the phone for 40 minutes at a time talking to a representative while they message their supervisor and ended up sending me to the same voicemail box To leave another message. The second rep that I spoke to that had me on hold for so long said that 2 supervisors looked at my account and I still owe {$300.00}. I said I want to speak to that supervisor and make sure that they listen to my call if not be willing to listen to it with me because I know for a fact that I was told that this was to settle my debts. They keep sending me to a voicemail box. Ive been trying to get a hold of them since XX/XX/XXXX. It is XX/XX/XXXX I have left eight voicemails and Ive only received one call back From a Nevada number on XX/XX/XXXX. I have call logs. I take videos of me while Im on the phone with them so that way you can see what I have to go through to be able to get anywhere as far as I have already settled these debts. They are not willing to work with me in anyway. No supervisor calls back. There is just no effort on their end to make sure that my money is going where it supposed to be going. We had a verbal agreement on a recorded line they stated the call recording disclosure I was very specific about the questions that I had asked for the very simple reason that this would not happen. I need some help. They want me to pay them XXXX more dollars for a debt that I had already settled. Im not able to talk to a supervisor. None of the reps can help me. Anytime I call in the call just gets hung up on sometimes. A couple of times I would call in and someone would say hello and then the moment I would state my date of birth they just sent me straight to the voicemail box I didnt even get a chance to ask them to message their manager to make sure somebody would be able to speak to me so I could get this resolved. But then even when I do ask them that they just drop me on a voicemail box. I am sick of being treated this way. I understand that I owed a debt. These balances occurred I was young and in college and I thought that I still had insurance under my father but I didnt. And they were obviously emergency room visits. So Im using the money from my stimulus to be able to settle these debts so that way I could use whatever I have left over to pay my bills. I explained all of this to them. I explain to them that I just wanted to settle it and be done I went over every detail I couldve thought of on the phone call. I settled both of these debts and they are still reporting on my credit that I owe money And theyre reporting as derogatory. I need this fixed please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation