Consumer complaint received 2019-09-06
Company: TD BANK US HOLDING COMPANY
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/19 I deposited {$600.00} into my account. My available balance was XXXX after the deposit was made. The receipt shows {$630.00} was made available. I made three transfers {$300.00}, {$150.00}, & {$20.00} which left me an available balance of {$160.00}. On XX/XX/19 I made a value reload to my XXXX  XXXX electronic card for {$25.00} at XXXX {$25.00} was still pending and had not reflected in my available balance. On XX/XX/19 at XXXX I was overdrawn by $ XXXX. I had not authorized anything outside of XXXX to debit my account. The bank stole {$170.00} in overdraft fees claiming I made transfers prior to the funds being available. I made over 8 calls to the bank requesting they investigate my concerns as the receipt shows the money was made available. Screenshots show I had XXXX available after the {$300.00} transfers were completed. I asked the bank if there is ever a time where a transaction can be pending and simultaneously available/posted to someones account. They told me no. On XXXX I went from $ XXXX overdrawn to $ XXXX which included another {$35.00} fees totaling XXXX in fees. That same day my father and I put XXXX into our now joint savings account. The available funds were {$130.00}. This morning I discovered {$100.00} had mysteriously been debited from the savings account without anything listed on the transaction history to identify or indicate where the funds had debited too. In addition to that, there was a mysterious debit of {$5700.00} that left the account with {$230.00}. Please keep in mind on XX/XX/19 we had XXXX in our accounts. With the deposit of XXXX that would have brought our accounts to {$6000.00}. Even if there was a mysterious debit of {$5700.00} our account balance would have been {$330.00}. The ongoing inaccurate postings, stolen/lost money has not been resolved and TD Bank refuses to address these concerns. I have sent two emails, made over 8 calls, and sent a letter to the operations of deposits address outlined in the agreements, posted on twitter, alerted the FBI, and filed a complaint with my local PD. There were several authorizations from XXXX and XXXX and possibly one other vendor that I think were '' dummy transactions '' because they were authorizations of {$0.00} instead of the amount authorized for actual purchases. I made online purchases for my job and canceled the ones I no longer needed. I assumed the authorizations were just there for adjustment purposes. However, members of the bank 's fraud dept. should know how to identify unauthorized and/or dummy transactions and have the tools to be able to see it and stop it ( force stop ) when it's lingering for long periods of times. I could not address those concerns and or get to the bottom of everything because the Banks representatives who handled my concerns insisted TD Bank was not at fault for any errors I brought to their attention and refused to hear anything relating to the inaccuracies. Because the agents refused to actually review my account in its entirety {$7600.00} was stolen. I understand the CFPB does not investigate everything but as a victim of the XXXX breach and being very diligent with my information I am hoping you too will assess actions. I have notified the FBI, I have filed a report with my local police department. I plan to file small claims. I notified FTC, I am in the process of putting a freeze on my account. I just need you to fight on behalf of all consumers. This is unacceptable. It has been recommended that I notify the OCC, and AGO Consumer Protection division which I also plan to do today. Something is wrong with TD Banks system and they need to identify the errors and stop blaming customers for their lack of attention to the problem at hand. 

Thank you for your time!

Company response to consumer: Closed with monetary relief