Consumer complaint received 2017-08-10
Company: Paypal Holdings, Inc
State: MI
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Paypal has charged back my account over {$2400.00}, using a false claim. Paypal sent me an email stating the following : The disputed amount has been debited from your PayPal account because of the following reason ( s ) : Intangible goods or services are not covered under Seller Protection. In addition, you have been debited a {$20.00} USD chargeback fee. Copy of emails attached along with copies of invoices. More insanely, Paypal charges me a {$20.00} chargeback fee. Let me understand this, I depend on paypals highly touted and advertised verification and fraud prevention system to conduct my business. I pay fees to use their service, the transactions were all approved by paypal and paypal claimed the buyers information, including their payment method, were all verified by their system. The same system they charge me any everyone else fees for. But due to their error, i am chargeback the full amount including a chargeback fee. Plus, I have lost the items sold. If this is not a CLASS ACTION in this world I will take the first suttle created by XXXX XXXX to XXXX. I have been with Paypal since XX/XX/XXXX, with a perfect record. Let me say that again.. over 16 years without an incident against me. I have had an ebay account for nearly as long and have a very high satisfaction score. On XX/XX/XXXX and XX/XX/XXXX, I sold a macbook pro computer and Concert tickets for the group XXXX to an individual who has done business with me over the last couple years, without any prior issues. The member was verified by paypal, upon payment I mailed the items to the address on file that was also verified by PaypaI. Both items were physical items therefore covered under Paypals seller protection policy I have complied with all paypals request for documents My permanent address is in the United States The payment used was marked as eligible on the transactions detail page In summary, I followed Paypal policy to a tee! Additionally, during an investigation period, which this case continues to be in, it is premature to debited my paypal account. Doing so, essentially makes my paypal account unuseable, unless I myself pay for the chargeback of over {$2400.00}. Essentially, since Paypal controls the entire system, they are using that control in an attempt to force me to give up my rights and pay for their error. This is a complete dictatorship and I stress a Class Action is not only necessary but highly winnable. Continued damage I have auto payments that have been set up with my paypal account for years and now I have no ability to pay them. I am unable to accept other payments Paypals actions place the entire burden on me and damages my business. This is in direct violation of Paypals own policy agreement and is a deliberate violation of that policy agreement. Paypal is attempting to claim zero accountability for their flawed service. Paypals primary consumer statement used to solicit individuals or businesses is their buyer and Seller protection. It is advertised everywhere, with a ... you can carry on with your business knowing we have your back. slogan. I do have the firm of XXXX, XXXX, XXXX XXXX XXXX ( XXXX ) out of XXXX Michigan, looking into my claim and the possibility of filing for Class Action certification. I have yet to retain them, a decision will be made prior to the XXXX XXXX holiday. I Am requesting this complaint be published, therefore anyone who has experienced similar issues with Paypal, please contact XXXX.

Company response to consumer: Closed with explanation