Consumer complaint received 2017-06-20
Company: TD BANK US HOLDING COMPANY
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
XX/XX/XXXX DEBIT XXXX XXXX EXT TRNSFR {$2500.00} - {$2500.00} XX/XX/XXXX  DEBIT XXXX XXXX AUTH DEBIT {$.00} {$.00}XX/XX/XXXX DIRECTDEP XXXX XXXX AUTH CRDT {$.00} {$.00} I added my TD checking account to my XXXX XXXX account. It was verified. Then I transferred {$2500.00} to my recently opened never before used TD checking account. I was actually excited because XXXX XXXX changed their wire transfer interface, and the mechanism for the transfer consistent with some of the guidance I had provided XXXX XXXX. I 've previously made commentary that potentially has had an immediate correlation with > $ XXXX in value creation to XXXX XXXX including stepping in with a long call back when everybody was shorting them with the XXXX XXXX insider threat scandal. Recently I applied to TD for a line of credit because somebody had recommended it to further improve my credit score. I met all of the qualifications. I had significant  abnormal behavior from TD during that process which I submitted to CFPB. I 've received credible information that there could also be problems with TD XXXX/brokerage services from an insider threat concern related to this and have previously had interactions with people claiming significant access to XXXX XXXX internal security. I received a response that made material egregious misstatements of facts from TD in response to my CFPB complaint. I had repeatedly submitted information which they had apparently failed to correctly update in their systems multiple times despite guidance otherwise. Its likely a drastically positive expected value for them to provide access to credit. It is terrifying that they apparently failed such basic tasks and I have direct reason to believe this is connected to my XXXX ex girlfriend. Her father is former assistant vice undersecretary of defense XXXX XXXX. He is directly connected to material destruction, falsification, tampering of protected records including police and records in more than quadruplicate. These XXXX arent worth causing these types of problems as they rarely if ever contribute anything positive, especially that wasnt basically stolen from somebody else. He and her daughter have a thoroughly independently documentable track record of being directly at the center or responsible for abuse of law enforcement resources as well as other things, material misstatements of facts as well as causing international rights violations. Most of the time this is for inept attempts at profit or basically her trying to prove that she is powerful. XXXX XXXX XXXX has repeatedly bragged about interfering with my banking, potentially to the detriment of some of the banks in several ways. Regarding the wire transfer, obviously it was a brand new account. I was transferring money to the new account and even confirmed this. A little while later I received a statement from TD claiming that I owed them {$2500.00}. They claimed this repeatedly after speaking to multiple points of contact on the phone. When I spoke to certain people, in branch as well as to XXXX XXXX I explicitly confirmed that the original deposit that was received was {$2500.00} from XXXX XXXX deposited to TD. I have records of this. After a considerable amount of time and obviously a lot of stress I was able to get this resolved with people at TD. This type of situation shouldnt happen period, is beyond suspicious and makes no sense. They were trying to get me to pay fees and give them {$2500.00} of additional money just to bring the account to {$0.00} after I had already sent {$2500.00} which XXXX XXXX had confirmed was sent to TD. After I had called and confirmed, for some reason the XXXX XXXX records of these transactions then suddenly reflected something completely different. This needs to be investigated thoroughly and prevented from occurring. This is terrifying and basically undermines the basic premise of the banking system. There have been consistent abnormalities with several types of transactions that appear to demonstrate a pattern of systematic egregious criminal fraud/theft as well as other crimes. This matter was resolved at considerable cost to me personally.

Company response to consumer: Closed with explanation