Consumer complaint received 2022-07-19
Company: BARCLAYS BANK DELAWARE
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
History of Dispute with Barclay Bank regarding chargeback of XXXX XXXX XXXX purchase and subsequent Non Delivery of goods. 

XX/XX/XXXX, I entered into and signed a very professional contract to purchase a drive shaft for my XXXX XXXX for {$290.00}. USD  with a XXXX  XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX. I thought this was interesting, a junkyard that incorporates contracts in its sales. I later find via XXXX maps that this is a residential address. 

XX/XX/XXXX, XXXX charges my Barclay Card for {$290.00}. I have indicated the delivery address to be that of my mechanic who will do the installation. I have instructed the mechanic to keep an eye out for the delivery. This is a large shop employing 6 mechanics that receives multiple deliveries every day. I assume the part is coming from Delaware, the address on the contract.

One week to three weeks later, no part. I am told in no less than 17 phone calls and emails ( I have the dates ) that it's coming from their other yard in Oregon and ill have it tomorrow. I keep asking for a tracking number but they will have to get back to me on that. In the last week, they promise to refund my money, but this is just another stall tactic. No refund or part ever arrived. 

Wednesday, XXXX XXXX, I call Barclay and explain the problem that I never received the goods or even a tracking number. They open a Case # XXXX XXXX and assure me that they will research this. 

XX/XX/XXXX, I receive a letter from Barclay dated XX/XX/XXXX indicating they have reached out to XXXX. XXXX attached. 

In the XXXX week of XX/XX/XXXX I received a letter from Barclay dated XX/XX/XXXX that indicated they attempted to contact me XX/XX/XXXX and XX/XX/XXXX with no success and for that reason can not continue pursuing my claim. I travel extensively so did not get this letter in a timely manner because Barclay insists on corresponding by US mail. The letter indicated if I have more information, please provide it. 

Letter Attached. 

XX/XX/XXXX, I write a letter to Barclay to emphasize previously supplied information. I indicate quite clearly that the essence of my case is simple non-delivery of goods and that no proof of delivery or even a tracking number has ever been offered. It appears to be a clear-cut case to me. 

The basis of my appeal to the CFPB is that a tracking number and proof of delivery is essential to this case and should have been incumbent on Barclay to ask for this most obvious information from Day one. If they had we would never have gotten to this point. I suspect they were just awed by the contract. XXXX  is obviously a criminal enterprise. They never had an intention of delivering any parts. It turns out I am not the only one with this problem with XXXX. 

XX/XX/XXXX. 
Barclay writes to me that they are not able to credit my account due to being outside of the permitted time frame. Barclay has had my appeal for over three months. Not a problem when they asked me to file the appeal. Letter attached Summary If Barclay had asked the merchant the simple and most obvious question on day one ; where is the tracking number and proof of delivery, this case would be closed. Can CFPB bring me any justice in this time-consuming mess? 

Sincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief