Consumer complaint received 2021-11-10
Company: Viking Client Services
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I took out a rental from XXXX from XX/XX/2021, to XX/XX/2021. 

Please refer to the attached Rental Confirmation Contract I made with XXXX for XXXX XXXX XX/XX/2021. 

I have attached two rental agreements from XXXX, where they fraudulently broke the original One ( XXXX XXXX XXXX ) rental agreement into two rental agreements, double charging for taxes/gas/additional days/additional hours. 

At no point did I bring this vehicle back to XXXX to make an additional contract for the dates of XXXX XXXX. 

I took out a rental from XXXX from XX/XX/2021, to XX/XX/2021. 

I brought the vehicle back with a full tank of Gas ( I also stopped at the XXXX right next to the XXXX return center at XXXX XXXX, please refer to the charge from XXXX on XX/XX/XXXX for XXXX cents that topped off the Gas before bringing it to the XXXX renter return located less than one mile away from this gas station ). 

I received a call from XXXX on Tuesday, XX/XX/XXXX, XXXX XXXX PST from number XXXX Stating that I had not returned the vehicle, and it was showing as outstanding since XX/XX/XXXX. This statement is impossible as the contract I prepaid for on XX/XX/2021. ( Charge as it appears on my billing statement : XX/XX/XXXX XXXX XXXX  XXXX XXXX VA {$2900.00} from my XXXX account ) was for XX/XX/XXXX XX/XX/2021. 

The agent informed me that the XXXX XXXX XXXX location did not finish their paperwork when I took the vehicle out on XXXX XXXX. That I was at no fault, and I would not be charged any additional as I have already prepaid for this vehicle for the dates on my contract of XXXX XXXX XXXX. The agent informed me that this is an error on XXXX XXXX end. 

The agent informed me that the XXXX location was supposed to update the contract at the 30-day mark on their software backend. This update on their back end would not break the contract into two, it is just re-validating an existing long-term rental. The agent informed that that this is not known to the public, nor needed to be known as this is internal only with no effects to the existing contracts as we have our rental agreement already. 

I informed the agent that the vehicle had been returned to the XXXX lot on XX/XX/2021, at XXXX am at XXXX XXXX XXXX, where an XXXX Agent scanned the vehicle back into the lot. 


Since the XXXX XXXX location did not properly fill out the paperwork in time, it resulted in having the vehicle reported as not returned in their system. XXXX made the error of breaking the contracts into two by one of their Agents creating a second contract as additional rental days with a new bill, carried over the remaining balance from my prepay Contract applying it to the contract they fraudulently made, and billed my CC the balance, Instead of validating the existing contract to update on their end after their mistake. Due to XXXX neglecting their responsibility on their XXXX contract, carelessly not checking their paperwork. This resulted in XXXX lazily creating a new contract for XX/XX/XXXX XXXX for extra days, times taxes gas etc XXXX did not fulfill the end of their XXXX contract causing this Fraudulent charge of {$380.00} Breakdown : 1 ) Broke my contract into two ( which I did not approve, nor make any amendments to cause this ) 2 ) Charged {$270.00} for Gas, when the vehicle was returned on a full tank of Gas. 

3 ) Charged additional fees and taxes of {$100.00} 4 ) Total fraudulent charges of {$380.00} 5 ) Charged for additional days of the vehicle use per the fraudulent XX/XX/XXXX XXXX contract they created, causing an upcharge in additional taxes and vehicle fees. 

6 ) The contract was broken into two since they did not update their paperwork on the 30 day mark, resulting in the vehicle to be reported missing. Thus, when returning the vehicle and scanning the full tank was reported on the Contract on XXXX XXXX XXXX, as they had not finished their paperwork. Then, Instead of validating my contract as they were supposed to, they decided to create a new one as additional days rented on contract XXXX XXXX, causing upcharges. 

Please look at the contract JXXXX XXXX XXXX where it says the Gas tank was " returned '' full, and they marked the contract as Gas full. Then when I returned the vehicle on XX/XX/XXXX, The Gas was left blank on the fraudulent second contract of XXXX XXXX, causing an upcharge and thus charge on my XXXX account. 

I believe they marked the Gas as full when I returned the vehicle ( XX/XX/XXXX ) on their fraudulent contract of XX/XX/XXXX XX/XX/XXXX. Created a second contract from XXXX XXXX as additional add on rental days due to lack of completing their paperwork and contractual obligations to the customer. If the paperwork were done correctly and on time on XXXX XXXX side per their XXXX terms, the contract would reflect the correct dates of XXXX XXXX, which would have reflected when they scanned the car in and entered the gas amount not causing any further charges. 

The vehicle was never brought back to any XXXX location on the Fraudulent return date of their contract starting/ending on XX/XX/2021. 

XXXX uses vehicle tracking software Which if you were to ask for, you would see the vehicle was never brought back to any XXXX location on XX/XX/XXXX, as they are marking as a second contract. 


The vehicle had been prepaid with the contract dates from XXXX XXXX XXXX, with all fees/taxes included. 

Please pay close attention to the dates/mileages etc., on their two contracts as they do not add up ; this was a fraudulent charge on behalf of XXXX for failing to do their paperwork on their end. 

I disputed the charge with XXXX XXXX on XX/XX/2021 with the above description for the reason of the dispute. 
XXXX XXXX ruled in favor with me for the dispute against XXXX on XX/XX/2021. 
XXXX had more than ample time to dispute this charge and provide paperwork to XXXX, which they did not. Immediately after XXXX XXXX ruled in my favor XXXX sent a bill to me for the amount and the amount to collections.

Company response to consumer: Closed with explanation