Consumer complaint received 2019-11-18
Company: TOYOTA MOTOR CREDIT CORPORATION
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
My daughter totaled her XXXX XXXX XXXX the first part of XX/XX/XXXX. My insurance company XXXX, finally settled with me at the end of XX/XX/XXXX. They totaled the car and sent Toyota Financial Services a check for a little over {$12000.00} to settle their portion of the car, again at the end of XX/XX/XXXX. Toyota Financial Services did confirmat with me XX/XX/XXXX that they had received that payment from XXXX. When we purchased the vehicle from XXXX XXXX in XXXX, TN we did pay for 2 warranties and for XXXX coverage. There is more money owed on the vehicle than what my insurance company paid to Toyota Financial Services. But we paid for XXXX   insurance at time of purchase I have spoken with Toyota several times since XX/XX/XXXX. They keep telling me they are " waiting '' on the XXXX insurance to pay the remainder of the balance and I still have to keep making payments until I receive a paid in full notice from them. I have an automated payment set up on this account to be paid on the XX/XX/XXXX of every month. I now have paid 4 additional payments on this vehicle that was totaled in the beginning of XX/XX/XXXX. I have no info on this XXXX insurance, not from the dealer the car was purchased from nor my financial institution. I am at a loss of what to do at this point. 

The XXXX claim was started " supposedly '', per Toyota, mid XX/XX/XXXX. When I called last month around XX/XX/XXXX they confirmed the claim was started, and that I just needed to wait. They also told me that instead of returning the unused portion of our 2 warranties to us, they were keeping it to help compensate for the difference in what was owed on the vehicle v/s what was paid to Toyota by my insurance company. We have only had this vehicle about 18 months when the wreck occurred. I believe what was owed on the car was around XXXX v/s the XXXX paid out by the insurance company. But again, since this accident I have paid 4 car payments of {$410.00}. And I also am making another car payment because my daughter had to have something to drive. So I have been making 2 car payments since the beginning of XX/XX/XXXX. I feel like Toyota is just delaying this process to get as much money from me to mitigate their losses on this car. But I can't stop paying this car payment to Toyota because it will negatively impact my credit. 

Please help me find some resolution. I just tried to call Toyota Financial Services again, after they took a XX/XX/XXXX payment from me, and their automated voicemail says the Loss Mit department is have technical problems and can't take my call? 

Here is my loan information with Toyota Financial Services and this is the number I call everytime Customer Service in the XXXX XXXX | ( XXXX ) XXXX Monday-Friday : XXXX Local Time ACCOUNT : XXXX RETAIL CONTRACT XX/XX/XXXX OTHER XXXX AMOUNT DUE {$410.00} Payment Pending DUE ON - XX/XX/XXXX Request Change PAYMENT DETAILS Monthly Payment - {$410.00} Past Due Charges {$0.00} Late Charges {$0.00} Misc. Charges {$0.00} Last Payment Received - {$410.00} - Paid On- XX/XX/XXXX Here is from my bank account showing they have taken another payment for XX/XX/XXXX XX/XX/XXXX - TOYOTA FINANCIAL - {$410.00}

Company response to consumer: Closed with explanation