Consumer complaint received 2020-07-31
Company: U.S. BANCORP
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
Total Pages:17 Page:1 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington , DC. XXXX To : Whom It May Concern : I am writing you to seek your help in a matter which I shall describe in definitive detail. I seek your help because, I have prior to this writing exhausted all, of the conventional avenues of correction available to me. 

In early XX/XX/XXXX, I made my monthly credit card, timely, just as I have always done. A review of my record will reflect that I have never been the subject of a late credit card payment over 30 days late. This credit card was originally issued by XXXX XXXX XXXX XXXX. At some point in time apparently the credit union chose to sell its credit card operation to Elan Financial Services, located in XXXX XXXX, Missouri. The card number is XXXX and the card was issued to me, my name is XXXX XXXX. On XX/XX/XXXX, Elan Financial Services reported to the Credit Reporting Agencies that the above referenced payment was late. The following is a chronological dissertation of the events and my efforts towards resolution. 

XXXX I spoke with XXXX , a customer Service for Elan Financial Services , working out of their Iowa Offices, to advise that the payment that I referred to earlier was still sitting in my account. 
XXXX I called Elan Financial Services for the second time to advise that the funds were still sitting in my account. I spoke with an associate in Card Member Services, who initiated a conference call to my banking institution, XXXX XXXX XXXX XXXX XXXX ( XXXX ). A supervisor for Elan Financial Services, whose name was XXXX. She advised that her company, Elan Financial Services, had processed the payment incorrectly. She further advised that Elan Financial Services had processed the payment with the correct account number but had failed to process a needed suffix number needed for successful processing the payment. XXXX apologized for the error, refunded the applied late fees back to my account instantly, which was {$60.00} and assured me that she would resolve the issue. The dispute letter from Elan Financial Services Stated that the payment was return to me as a GESTURE OF OUR APPRECIATION FOR YOUR BUSINESS. ( which you can go back and request the phone conversation, that was NOT never mention ). In the letter that Elan Financial Services sent to me the letter Stated that the account was close due to the return payment. Which was totally not correct. XXXX also requested a letter from my Credit Union, If they could provide a letter on their letter head, confirming the availability of funds in my account at the initial time of processing. This letter was provided as requested. 
XXXX I spoke with an employee of Elan Financial Services whose name was XXXX , to advise her that the referenced funds were still in my account, XXXX advised that I had to file a formal dispute in order to resolve this issue, and that NOW my payment was sill not drafted and that I needed to file a dispute with Elan Financial Services XXXX 
XXXX I filed the dispute with the company immediately ( Elan Financial Services ) by the way of fax. 
XXXX I filed my first dispute by Mail and not with the company, I filed it by way of mail. 
XXXX I received a letter from Elan Financial Services XXXX which in part confirmed the aforementioned facts, stated in this letter but stated that the funds returned to my account as stated earlier, was simply a gesture of goodwill. 
XXXX I received a response from Elan Financial Services XXXX acknowledging receipt of my dispute. They requested additional supporting information. That information was supplied. 
XX/XX/XXXX -I filed my second dispute XXXX I received a response from Elan Financial Services , requesting additional Information.  That information was supplied. 
XXXX I filed my third dispute XXXX I received a response acknowledging receipt of the dispute and requesting additional support data. That data was supplied. 
XXXX I filed my fourth dispute A review in information available on Consumer Financial Protection Bureau website and it reflects that there are over 1600 similar complaints on file against this company within a few months. In addition, If needed, I will reach out to the Office of the Attorney General and the XXXX XXXX   XXXX if I can not get any aid in this matter. 
I have suffered greatly as a result of this improper action. My credit profile has suffered a deficit of 89 points. This lack of corrective action is costing me money, damaging my reputation, as well as depriving me of the fruits of my efforts over a long number of years, caring for and protecting my credit profile and Violation of the Fair Credit Reporting Act ( including but not limited to Section 807-8 ) ( 623-b ) and Defamation and Negligent Enablement of identity fraud.  This has impacted my time, finances and is destroying my credit. 

I beseech you to assist me in whatever manner you can to aid me in resolving this issue. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX Phone Number : ( XXXX ) XXXX Email Address : XXXX Page:2 Company Name that I am submitting a complaint : Elan Financial Services *RE : Account Number- XXXX Address : XXXX. XXXX XXXX XXXX, ND. XXXX ( PLEASE FIND ATTACHMENTS ) for the dispute letters

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation