Consumer complaint received 2019-04-26
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XX/XX/2013 XXXX XXXX XXXX XXXX - Wells Fargo Loan number - XXXX XXXX XXXX XXXX, NJ XXXX Good morning, I'm submitting this complaint against Wells Fargo, as a result of the way they have handled my situation for the last month and a half. 

Unfortunately, I fell behind on my mortgage payments and ( over the course of the last year ) have been through very difficult times, dealing with non reputable companies, as well as, attorneys who never did a complete job for me. I tried to reopen negotiations for a loan modification on XX/XX/XXXX and at that time, I was told that my loan account was labeled as in Default Litigation. This was a result of the company that I was working with - XXXX XXXX - submitting documentation to Wells Fargo 's attorney. 

I formally disengaged with XXXX and submitted my disengagement request letter, along with the confirmation that they had disengaged services to Wells Fargo and they're representing Attorney XXXX XXXX. 

For the last 5 weeks I have been trying to engage Wells Fargo in a conversation to resolve this foreclosure and every single time that I've spoken to them, they've told me that my file is STILL listed in Default Litigation and that it had been REPEATEDLY assigned to someone, so that it could be updated. 

Even more appalling, I've reached out to XXXX XXXX on FOUR separate occasions - he's never returned my call. 

A motion for Summary Judgment was filed on Friday XX/XX/XXXX and it's my belief that it is their intention to block any and all communications, attempting to resolve this matter. These are serious Loan Servicing Compliance issues and I need your assistance. 

I also submitted a complete loan modification request packet, on XX/XX/XXXX and they DID verbally confirm that all documents were received, but I've never gotten any updated information or a letter from them confirming this fact. 

The motion that was filed on Friday, was also Dual Tracked. the motion was filed, allegedly, on the exact date that XXXX confirmed their disengagement of services. This is impossible to accomplish. Not only that, but I had been in communication with Wells Fargo for the entire time during and after that disengagement, trying to resolve this matter. 

It is my understanding that - as long as I'm acting in good faith and trying to resolve this matter with Wells Fargo, they are prohibited from filing any legal action. Which is exactly what they've done. 

The most egregious individuals in this situation are XXXX XXXX and XXXX XXXX. XXXX is in the highest office at Wells Fargo, responsible for resolving issues like this. I've reached out to her no less than SIX times - all without response. Her direct contact information is - XXXX x XXXX SHE is in a supervisory capacity and is acting incredibly unprofessional and deceptive in this matter. I've attached every page of notes that I've taken over the last five weeks and would like to ask you to please reach out to me to discuss assisting with this problem. 

Thank you in advance for your help with this! 


XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation