Consumer complaint received 2018-01-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I was told I needed a very specialized XXXX on my XXXX XXXX. I would not be permitted to put any weight on my XXXX  for a year and another year may be needed to learn to XXXX again. The XXXX   were located in XXXX, FL. I moved to XXXX in preparation of the XXXX. I chose XXXX XXXX XXXX XXXX, am XXXX XXXX XXXX. On XX/XX/XXXX & XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX moved me from my house in XXXX to an apartment at XXXX XXXX in XXXX. There were 3 movers, elevators, loading area for moving vans and exclusive use of the freight elevator. 
When my doctors in XXXX examined my XX/XX/XXXX they discovered I did not have the condition originally thought. I had a very rare condition. The XXXX to correct my XX/XX/XXXX was done on XX/XX/XXXX. I walked out of the XXXX and was driving the next day. I moved back into my house in XXXX on XX/XX/XXXX. 
Facts : Move from XXXX to XXXX  Move from XXXX to XXXX  Mover : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Number of movers : 3 5 Time to load truck 5 hours 5 hours Time to unload truck : 12 hours 4 hours ( less than to load truck which is normal ) Elevator usage at XXXX : Yes Yes Cost of move : {$4600.00} {$1700.00} I have maintained XXXX XXXX XXXX XXXX XXXX stole my credit card number ( ID ), used my credit card without my permission, charged me fees I do n't owe, refused to give me a refund owed me, refused to complete the job which required me to hire someone else to finish the job, charged me considerably more than the ABSOLUTE MAXIMUM THE MOVE WAS TO COST SENT TO ME IN WRITING ON XX/XX/XXXX. The absolute maximum cost of the move included the 3 months rent for a small storage unit and the time for EVERY ITEM TO BE CARRIED UP 4 FLIGHTS OF STAIRS. The cost would be approximately half the estimate if elevators were used. From the info I have received from the AG of Florida, XXXX XXXX XXXX XXXX XXXX charged me 6 hours to load the truck and for 12 hours to unload the truck. I had to leave XXXX at XXXX to drive to XXXX to get the keys for the apartment prior to the management leaving at XXXX. XXXX XXXX XXXX XXXX XXXX left the same time I did. There is no way they took 6 hours to load the truck. The movers left XXXX XXXX before the police left on XX/XX/XXXX. The police left before XXXX. XXXX XXXX XXXX XXXX XXXX stopped working at XXXX to take photos of boxes. At XXXX they went to the lobby of XXXX XXXX to wait for the police. 
XXXX XXXX XXXX XXXX XXXX charged : {$3600.00} for the move Maximum cost on estimate : {$3100.00} XXXX x {$400.00} = {$800.00} for storage units I never rented [ XXXX XXXX XXXX XXXX XXXX claim I paid them {$400.00} on XX/XX/XXXX for the first months rent. No receipt has been produced by XXXX XXXX XXXX XXXX XXXX. I NEVER PAID XXXX XXXX XXXX XXXX XXXX  {$400.00} ON XX/XX/XXXX] 2 x {$250.00} = {$500.00} for??? [ XXXX XXXX XXXX XXXX XXXX charged me {$300.00} for use of blankets to move a few items to storage on XX/XX/XXXX. I was told I would receive a refund of {$250.00} when the blankets were returned to XXXX XXXX XXXX XXXX XXXX. I HAVE NEVER RECEIVED THE REFUND. XXXX XXXX XXXX XXXX XXXX RECEIVED ALL OF THEIR BLANKETS BACK AND KEPT 4 OF MY NEW BLANKETS. ] Capital One insists one of the {$250.00} charges is for interest on the {$400.00} charge I didnt pay. [ {$250.00} for one month interest on {$400.00} is 650 % or {$3000.00} a year. ] I HAVE NEVER RECEIVED A SINGLE SHEET OF PAPER FOR THE MOVE WITH XXXX XXXX XXXX XXXX XXXX I NEVER AUTHORIZED USE OF MY CREDIT CARD, THE COST FAR EXCEEDS THE AMOUNT I SHOULD HAVE BEEN CHARGED, CHARGES FOR??? 
I HAVE THE RECEIPT FOR THE DEPOSIT AND PAY OFF OF THE MOVE WITH XXXX XXXX XXXXXXXX 
XXXX XXXX XXXX XXXX XXXX DID NOT PUT THE FURNITURE WHERE IT WAS SUPPOSED TO GO. I HAVE PHOTOGRAPHS OF THE APARTMENT TAKEN AFTER XXXX XXXX XXXX XXXX XXXX WALKED OFF THE JOB AT XXXX ON XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX REFUSED TO PUT THE FURNITURE WHERE IT WAS SUPPOSED TO GO. I HAD TO PAY {$350.00} FOR XXXX XXXX XXXX TO PUT THE FURNITURE WHERE IT WENT AT THE APARTMENT. XXXX XXXX XXXX XXXX XXXX   REFUSED TO REPAIR OR REPLACE THE ITEMS THEY DAMAGED DURING THE MOVE. THE MOVERS REFUSED TO PUT THE GLASS SHELVES IN THE DISPLAY CASE. THEY LEFT BOXES OF BOOKS STACKED IN A DOORWAY, THE CUPBOARDS WERE LEFT SO THAT IF THE DOORS WERE OPENED THE CUPBOARDS WOULD FALL OVER ON TOP OF ME. BOXES WERE LEFT IN THE HALLWAY. BOXES WERE STACKED OVER 7 FEET HIGH SO I COULD N'T GET TO THEM. HEAVY BOXES WERE PILED IN FRONT OF DRESSERS, BOOKCASES, CUPBOARDS, ETC. SO THAT I COULD NOT GET ACCESS TO PUT THINGS AWAY. A RECLINER WAS LEFT IN THE MIDDLE OF THE LIVING ROOM BECAUSE BOXES WERE WHERE THE CHAIR SHOULD GO. i 'M IN MY XXXX 'S. THIS WAS OVERWHELMING. 
ON XX/XX/XXXX XXXX XXXX XXXX  PUT ALL THE FURNITURE WHERE IT WAS SUPPOSED TO GO. THEY REPAIRED ANY DAMAGE THAT OCCURRED DURING THE MOVE. THE MOVERS ASKED IT THEY COULD DO ANYTHING ELSE BEFORE THEY LEFT. THE GLASS SHELVES WERE PUT IN THE DISPLAY CASE AND THE HOOK WAS INSTALLED FOR THE LIGHT CORD. ITEMS WERE PUT ON SHELVES IN CLOSETS. 
NOTE : XXXX XXXX XXXX XXXX XXXX has been permanently barred from XXXX XXXX XXXX XXXX because of the way XXXX XXXX. spoke to the management and residents during the move. Prior to XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX from the XXXX location was at XXXX XXXX almost every week. Now they are barred from XXXX XXXX.

Company response to consumer: Closed with explanation