Consumer complaint received 2021-05-22
Company: National Credit Adjusters, LLC
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I went into default on a payday loan several years ago and the company eventually sold the debt to a third party debt collection service called National Credit Adjusters ( Contact info below ). The first time we had contact was on XX/XX/2021. I reached out to them to resolve the debt because my Chapter XXXX Bankruptcy discharged earlier that month, which prompted a change in the status of the account on my credit report. 

As a result of this change I decided to secure a personal loan so I could clear up the outstanding debts on my credit report that were not discharged in my bankruptcy. The highest balance owed was National Credit Adjusters so I called them first. After speaking with a representative in their call center we came to the agreement of a one time lump sum payment of {$900.00} to settle the debt and report it as paid in full on my credit report. Prior to making the payment I asked for a letter confirming what we had discussed. I was provided the manager 's email address and told to email her with the account number in the subject line and that she would respond with the terms we agreed upon. 

I sent the email as instructed and received a response within a few minutes confirming our arrangement - {$900.00} paid in one lump sum payment would close the account and show it as paid in full on my credit report. At this point I made the payment over the phone with a representative and then was told that they wouldn't update the credit report until XX/XX/XXXX, as that was their next reporting cycle. Although this information irritated me, I had already made the payment so I had no choice but to wait for the XXXX to see the changes. 

Once I was able to see the changes made to the account status ( reported on XX/XX/2021 but not visible on my end until a few days later ), I noticed that National Credit Adjusters reported my account to XXXX  and XXXX as an Open Collections account with a {$0.00} balance. Per XXXX, the " Open Collections '' status has a high negative impact on an individuals credit report, even when the balance is {$0.00}, so I immediately contacted the manager that sent the Paid In Full agreement to advise of the issue and ask that it be corrected. I even forwarded the original email she sent that clearly stated the account would be reported as paid in full once I made the {$900.00} payment. 

The date of my email was XX/XX/2021 and even now, 11 days later I have received no response, nor have I been able to reach the manager via telephone. As a result of the lack of communication I disputed the matter with XXXX and XXXX  and both agencies have noted my disputes, however, XXXX updated the status to " Closed, Chapter XXXX dispute of account information '' which is a step in the right direction, but it still doesn't provide the positive impact expected from the paid in full status. 

XXXX on the other hand has left the account in the " Open High Impact Collections Status '', with the following note, " Consumer disputes this account information ... Paid Collections Account '', which again, does not achieve the desired effect provided by the Paid in Full account status. 

At this point I feel that I've attempted to resolve the matter directly with the third party collections service, as well as with both credit bureaus but have yet to receive the Paid In Full status that was promised to me in writing prior to making the payment. 

National Credit Adjusters XXXX XXXX XXXX - XXXXXXXX XXXX XXXXXXXX XXXX. 
XXXX, KS XXXX Toll Free XXXX Fax XXXX

Company response to consumer: Closed with explanation