Consumer complaint received 2018-08-17
Company: FIFTH THIRD FINANCIAL CORPORATION
State: TN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
on XX/XX/2017 my wife and I were approached by XXXX through my phone ... they told us that they were in business with XXXX XXXX and that SXXXX XXXX gave them our Information ... So they went on to say that they could have us get inventory through Thousands of Manufactures..without paying XXXX stocking fees , and XXXX said the Manufacutures dont get paid until you get paid ... .that was the first lie we later found out that we paid the money upfront when a customer purchased IN OUR STORE THROUGH XXXX ... .so we had to pay for product first through XXXX website before XXXX would even consider releasing the money ... and then when we paid upfront throgh XXXX the manufacture got all their money ... and we had to wait to be paid through XXXX to release the money to us ... XXXX lied and said they had online Coaches that were their to train us ... said we could easily make XXXX plus a month ... said Because your With XXXX XXXX ... were here to help you to Suceed ... we had no one to help us with learning the program after we paid XXXX to XXXX ... .And as we speak we have sold only 1 product ... NO training, and so we told the credit card company FIFTH Third Bank ... they reversed the XXXX and then the following month reversed it and put it back on our card after we shared with them that we did not get the service st all that we paid for,,, We new that XXXX was doing their job at all ... they later told us to figer it out with videos that were old to learn ourselves after we paid the XXXX ... .Their attitude totally changed..so we were forced through Fifth Third Bank to pay the money ... .and so we later found out that their Manufactures dont have a lot of supply of product they may have 8 items but there may be thousands of sellers downloading that same 8 items in their store on XXXX ... so when a client did want to purchase i was told that the product was gone no longer available and this will get us shut down quickly with XXXX ... look at all the XXXX   reports of the people who filed on XXXX ... we told FIFth third please put back on card but we were denied ... .SO just recently these same people were indorsed by XXXX XXXXk and of coarse XXXX XXXX HAVE BEEN SHUT DOWN AS OF XXXX XXXX ... FTC CAME IN AND CONFISCATED THEI ENTIRE SCAM ... XXXX WAS ON THEIR WEBSITE FOR ALL OF XXXX XXXX CLIENTS ... THEY XXXX  WAS ENDORSED BY THESE THIEVES XXXX XXXX ... SO I INFORMED FIFTH THIRD ABOUT THE RECENT HAPPENINGS..AND WE WERE TOLD ... THATS A OLD CASE AND THERE IS NOTHING WE CAN DO ... AGAIN I SAID NO THIS IS FRAUD AND SO THATS WHEN FIFTH THIRD SAID WE WILL LOOK INTO IT ... BUT I HAVENT HEARD AT ALL FROM THEM ... NO WE WERE RIGHT IN XXXX OF THIS YEAR WHEN WE CALLED FIFTH THIRD TO SAY PLEASE THERES SOMETHING NOT RIGHT WITH COMPANY WE ARE NOT RECEIVING THE SERVICES THAT WE PAID FOR ... AND NOW TO KNOW THEY WERE IN WITH XXXX XXXX XXXX WHERE WE INVESTED IN XXXX FOR XXXX XXXX XXXX ... AND THEY RECOMMENDED XXXX ... .NO RED FLAG AGAIN ... RED FLAG OUR GUT FEELING WAS RIGHT MONTHS AGO ... GIVE US OUR CREDIT BACK ON CARD ...

Company response to consumer: Closed with explanation