Consumer complaint received 2018-08-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Today is XX/XX/XXXX and since XXXX I have disputing with XXXX that my credit report was incorrect and that the information on it needed to be corrected and placed back on my credit report. I had fraud on my credit and I notified the police and the three credit bureaus and XXXX is the only bureau to date that still hasn't fixed this error. 
I have had two credit cards with Capital One one since XX/XX/XXXX and the other since XX/XX/XXXX both accounts were NEVER to be deleted or closed. XXXX claims that they received a letter from Capital One that stated they needed to close and delete these two accounts. Well I contacted Capital One and they told me that they never sent anything nor did they close my two accounts and that they both are in good standing and that they have reporting to the three bureaus monthly since I opened the two accounts. So I called XXXX  back and asked to speak to a supervisor and explained everything I was told that Capital One requested these be closed and we did it and there isn't anything that could be done. I spent week after week calling to get someone to give me a different direction to go in and finally in the beginning of XXXX after calling and mailing out reports and back proving these accounts belonged to me I spoke to a supervisor whom informed me to have Capital One call the business department. So I did and the supervisor from Capital One called the business department while I was on hold with her and they told her that they rejected the request but NO ONE form XXXX  notified Capital One nor myself to let us know this had happen. Now the supervisor form Capital One states to the business department that these accounts are active and our customer has both cards what should she do to correct this issue, she was told that she needed to have me reach out to the consumer department and let them know these are infact my cards. 
So after she gets off the phone with the business department and tells me what they said I was XXXX. So i got off the phone and called the business department myself and the person that answered the phone told me they can't speak to me as I am not the business, I asked her to hear me out so she did while I was explaining the issue from XXXX till now she tells me i believe you because this story sounds just like the story I just heard on a previous conversation. I told her so what can be done because NO ONE will correct this. She tells me to have Capital One call back and ask for her and they will work on it. So I did the Capital One supervisor called and sent over TWO accounts to XXXX   that needed to be reinserted and as of XX/XX/XXXX XXXX has only put one of my accounts back on my credit report. So I would like someone to MAKE XXXX correct my report once and for all and update my credit score as it is INCORRECT. I am tired of disputing the same thing over and over again.

Company response to consumer: Closed with explanation