Consumer complaint received 2021-01-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
FIRST ISSUE : BANK OF AMERICA EDD CARD I want to file a complaint about Bank of America EDD Card Services. 
EDD money was stole fraudulently from my account on XXXX. 
I received a letter a few weeks ago, saying that BofA did find fraud in the amount of {$800.00} Claim # XXXX. 

Today is XXXX and I called to see when I'm getting my money back. The people at BofA are extremely rude, and even though I HAVE A CLAIM NUMBER, they said they needed to RE-OPEN the case!!! Why was it ever closed, if they didn't give my money back yet!!!??? I want my money and additional for our pain and suffering. We can't even afford to pay rent in California on Unemployment!!! 

SECOND ISSUE : We DIDN'T get the stimulus money either!!! Just because we haven't filed 2019 taxes?! 

This is Ludicrous! We have lived in California our whole lives at XXXX yrs old and XXXX yrs old and this is how California treats the people that have worked hard, paid taxes, etc. We have not received anything other than the first check of {$1200.00}. Thats all we got!! I am learning that California really doesn't care about the people that live here. 

Do you realize there is NO HELP for renters who used to be " middle class '' citizens? Where is the help for people? 
The business owners are receiving NON-PAYBACK LOANS! 
But, the workers whose spouses are on EDD can not pay their bills and they are ADDING UP! 

My husband and I used to bring in total of {$7000.00} or so per month. 
That amount is less than half of that now! 

I DID NOT CHOOSE THE MANDATES! I DID NOT VOTE FOR THEM! 
OUR OWN GOVERNMENT CAUSED THIS, AND THEY NEED TO FIX IT! 

We NEED a NON PAYBACK loan just like these businesses are getting. 
To get a business loan it takes 10 minutes. I want the same process.

The workers and people on EDD are the ones who are suffering as well.

Where is help me and people like me? We can not afford the bills that are piling up.

We shouldn't have to jump through hoops to get help for this. We are going to end up homeless because of this. YES, I have contacted XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX info. and HUD. I am told there is NO FUNDS to help me. I am told over and over, " Sorry, you make too much money ''. Seriously!?? 

I can't even afford XXXX at {$1000.00} per month. Don't even have health insurance at XXXX and XXXX yrs old. 

Rent is now 1 month passed due, so we owe {$4000.00} for XXXX and XXXX. 
XXXX XXXX XXXX is over {$2000.00} Water is over {$800.00} Car Payment is passed due {$1200.00} ( Approx ) Credit Card Payments are stacking up! 

We NEED the stolen money back and we need immediate financial help to pay our debts that are now piling up to an amount that we can not pay. 

The Renters NEED HELP! When can we expect it? 
Why is money still being sent and spent elsewhere, when our own LEGAL citizens are not being helped!?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief