Consumer complaint received 2020-11-10
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My Capital One payment due date is on the XXXX of each month. 
I made a purchase three days after the XXXX and Capital One sent that payment as a debt to the Credit bureau 's. 

Capital Ones reasoning is that it doesn't matter if you make all of your purchases and payments within your payment due date of the XXXX of each month. If you make a purchase within your billing cycle ( which is until the XXXX ) any purchases made during your billing cycle date on the XXXX will be sent to the credit bureau. 
( This is partly due to time zone differences, so if you make a purchase and a payment before XXXX XXXX  EST and you live in PST you need to make a payment on the XXXX by XXXX PST or else it will roll over to the next day as a late payment and will be sent to the credit bureau 's as a debt ) Which is what happened to me. 
On my main page of my capital one account there is no reference of a billing cycle, just the due date of the XXXX. 
When I click on view statements and the box for ACCOUNT pops up, there is no reference to a billing cycle of the XXXX, and only references the payment due date of the XXXX as well. ( billing on the XXXX is only found when clicking off of the main page and in small writing off to the right hand side it mentions a billing cycle. ) I made all of my payments within the XXXX of the month which is my payment due date, regardless if I made purchase within the dates of my billing cycle, those payments made are out of the range of my payment due date since the purchase was made after the XXXX of the month. 
Moreover, I made a payment on the XXXX that wasn't processed until the XXXX of the month due to the fact we are in different time zones. 

I contacted the credit bureau and filed a dispute, they removed the false debt from my credit report, but as a result, my credit score had dropped -25 points.

I was told that I can only dispute items on my credit report ( by the bureau ) and to contact Capital One to send this information to them for correction. 

I mailed a letter to Capital One with printed documents and a written statement explaining my case # : XXXX for my account ending in XXXX and Capital one responded stating to contact the Credit bureau ( even though they agreed that the credit bureau only disputes items on my credit report and that a decreased credit score is not an item to be disputed with the cb. Capital One told me to mail this evidence to their " Credit bureau resolutions '' team, but they did not resolve anything nor did they offer any assistance. 

This letter to capital one and case # was filed after I had spent many hours on the phone with Capital One customer assistants, Managers, and Dispute claims departments. It did not matter, they all treated me horribly and they did not help me at all. 


My name is XXXX XXXX DOB XX/XX/1991 and my phone number is XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation