Consumer complaint received 2020-08-19
Company: MRS BPO, LLC
State: IN
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Issue of account, as of XXXX, I terminated my service with the company ( XXXX ), due to ( about every 6 months ) they were 'forward billing ' a balance as 'collectable ' that should not have been due.

This had occurred at least two or three time within 2 years, and at least twice I reviewed with a management team member the bill balances comparable to payments made, and their admitting or acknowledging of payments resolve. 

At the point of terminating service ( or switching out service ), I had ensured my 'service bill balance ' was resolved without any balance due. The exception of any amount due would have been only the portion of ( 1 ) one 'phone purchase balance ' remaining. 

After sometime of switching service, I received a collection notice. I had agreed to pay the portion of the phone balance due, and was in dispute of any account service balance due. At the point of mailing in the agreed upon portion of payment of the phone, with a letter requesting to resolve account as paid in full ; I received my check and letter back in the mail without resolve. 

I called to see what the issue was, but at first without answer and then with reason of the 'collection account ' had been turned back over to XXXX XXXX I then received a new notice of collection from a new collection agency. 

Of which dealing with ( MRS o/b XXXX  ), I made the same statement of acknowledgement and request, for the portion agreeable as due ( {$480.00} as paid ) and with dispute of any service balance. It was confirmed for me to mail in the agreed upon payment which I did XXXX, and again with letter requesting to resolve as paid in full. 

I made my check payment as payable to XXXX, such as indicated on the collector agency 's bill notice. After not receiving any acknowledgement of 'paid in full '. I then called and was first informed my payment was not received, on a second call a few days or week or so later it was said my payment was forwarded to XXXX and was not acknowledged for resolving the agency collection balance, due to the check made payable to XXXX ; however the collection notice instructed to make checks payable to XXXX. 

After some time again attempting to address, resolve, and clear the record of balance, I finally was able to speak with a XXXX management team member, regarding the is miss handling of my agreed upon payment and failure of the agency to process and acknowledge as paid in full as agreed from phone prior phone conversations. The XXXX management after reviewing acknowledge the agencies miss handling of notating and resolving the account and payment. 

I would like my name and account cleared of any and all balances due and negative credit reporting. I would like the account credit reporting to show as paid in full and satisfied, as payments agreed upon have been provided as and reference as such : >> first check payment for portion as agreed, dated XXXX / {$150.00} -check # XXXX ; and final payment for portion as agreed, dated XXXX / {$330.00} -check # XXXX was processed and clear my banking on XXXX and XXXX.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation