Consumer complaint received 2023-05-17
Company: ARM Professional Services LLC
State: NE
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
ARM Professional Services XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, IL XX/XX/2023 Subject : Debt Dispute for False and Fraudulent Charges Dear XXXX XXXX, I hope this letter finds you well. I am XXXX XXXX, writing in response to the debt claimed by ARM Professional Services on behalf of XXXX XXXX. It has come to my attention that there are false and fraudulent charges, as well as unjustified late fees, being asserted against me as a former tenant. 

During my tenancy, I consistently fulfilled my obligations as a responsible tenant, abiding by the terms of the lease agreement and adhering to all policies and regulations. I vehemently deny the allegations made by you and ARM Professional Services regarding {$1400.00} of paint damage resulting from a violation of the non-smoking policy. There is no evidence to support these accusations, and I maintain that they are unfounded and baseless. 

It is important to note that throughout my stay in the apartment, I encountered numerous issues pertaining to the lack of professional maintenance services provided by you. These issues resulted in unreliable receipts for purported repairs or services performed. I find it deeply troubling that despite our efforts to be responsible tenants, we were subjected to unprofessionalism and inadequate maintenance support. 

Furthermore, I must emphasize that you personally visited the apartment just one week prior to the move-out date. During this visit, it was communicated to you that the apartment required slight and partial repainting and that two light switch frames needed replacement. It was my sincere expectation that you would address these concerns and make the necessary repairs as the landlord before the end of our tenancy. 

Regrettably, it has become apparent that you failed to fulfill your obligations as a landlord. Your refusal to address these issues properly and your subsequent attempt to charge for these repairs are not only baseless but also indicative of a breach of your agreement to provide a habitable living space. 

Given these circumstances, I categorically dispute the validity of the charges and late fees being asserted by ARM Professional Services on your behalf. I kindly request that you conduct a thorough investigation into this matter and provide me with a detailed breakdown of the alleged charges, along with any receipts or documentation that substantiate them. 

I expect a prompt resolution to this dispute and the immediate removal of any false or fraudulent charges from my account. Please regard this letter as my formal dispute and an urgent request for a resolution of this matter. 

I would appreciate receiving a written response within typically 15 days acknowledging the receipt of this dispute letter and informing me of the steps taken to investigate and address this issue. Please direct all future communication regarding this dispute to the email address provided below. 

Thank you for your attention to this pressing matter. I trust that you will handle this dispute fairly and take appropriate action to rectify the situation. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation