Consumer complaint received 2019-04-06
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
XXXX XXXX XXXX University, refuses to give me copies of my entire financial aid files, and all student record files that are under my name and social security number because I informed XXXX XXXX, Supervisor in the financial aid department that a forensic accountant will be doing an audit. Two student ID numbers were created under my name and social security, unauthorized second MPN created on XXXX University computer without my knowledge. Total loans taken out for a part time student was 12. 

ACH funds unable to tell where funds went to the NSLD shows 6 loans without ( missing ) loan ID numbers. General Ledgers have been edited multiple times, the student was charged full time and part time tuition fees and other fees. Bank of America did all loans changed grade level from 3 to 1 freshman grade level, and award letters that student declined loans were revised over and over and signature photocopied so it look liked I accepted unsub and sub loans when actuality I declined some of the loans. Know award letters broke down tuition costs for the academic year. Most of all credits were changed each year ( decreased ) so that it looked like student needed more loans to finish XXXX XXXX   program. 

Loan funds that were supposed to be sent back because I was out on medical leave for winter quarter XXXX ; instead of sending funds back the funds were used to create two new loans for Spring quarter XXXX. Finally, financial aid funds were never applied to each quarter from XXXX instead after funds credited to student account the entire funds were mailed to me and not the difference after paying fees. Financial aid and loan funds were handled by the University financial aid department and registration and accounting when it came to tuition fees and tuition at XXXX University. 
After graduation a year later XXXX University sent me a letter informing me that I had an outstanding bill and it was for tuition fees that was not paid by XXXX University financial aid department supervisor XXXX XXXX who had signed off on approval to be handled. 
I have repeatedly sent emails to the president of the university Ms. XXXX, who refuses to handle my problem instead I was told that know one at the University is to help me at all and refer me to her. 

Ms. XXXX informed me that I had no rights to copies of my entire files because it was the property of the University after I had told her that a forensic accountant needs to do an audit. 

I have the right to have copies of my entire financial aid files and all other documents when it comes to the University using my name and my social security number on loan documents that I did not sign at all. I need copies of all my files including everything that Bank of America did after using private information. 
I WANT COPIES. I have not received any copies of my student records due to the embezzlement, forged signatures, and fraudulent activities XXXX University employees did when it came to students attending the University

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation