Consumer complaint received 2021-09-10
Company: CITIBANK, N.A.
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello. My name is XXXX XXXX, I need help, please! I can't get anyone to help me. I am self-employed. My business and I are still suffering. Due to Citibank still having a hold on my account asking me for my business documents information Citibank said I need a business account if that's was the case If I need a business account why would they accept my funds and deposit it into my personal account it I needed a business account I have given them more than enough business information now Citibank is being picky about the dates on my business documents saying it has to be a certain date and year document after verifying myself. I have been waiting for weeks now! Citibank told me it would take a few days. I really need my money. I am XXXX, struggling and in a car less, I was in the process of moving into my new home until citibank blocked my account!. I can't move into my new home for me and my business because Citibank blocked my account for no reason. I'll be homeless soon! I did an identity verification and Citibank asked for my business information proof of self-employment.what 's the hold up? What's the problem with releasing my money now! So I am asking for your help, please. I would like to know the status of why Citibank is still holding my money in the fraud department. I don't know what fraud about me withdrawing my legit money out of my own account to pay for somewhere to live to relocate my business to its new home, please! I am begging you can you please reach out to Citibank on m y behalf to let them know I do have a legit business and why are they still holding my money after verifying myself to them! This is ridiculous!! I am having an awful time trying to get my bank CitiBank to remove the block on my account. Therefore please send me a privacy release form so you can reach out to the CitiBank on my behalf if I don't get this money ASAP. I'm afraid I might have to close my business! Citibank bank has been unfair, misleading, and discriminated against me in lending Citibank has been completely negligent in speaking with me and trying to resolve this issue I attempted to use my card. It was declined. Also, my account through the app and my online account became completely inaccessible. Come to find out, the fraud department at Citi locked my account. So now I am totally without access to my legitimate money and guess what! Their fraud department does not work weekends. How lazy for an institution that handles your hard earned money. I am totally without a dime and theres nothing they can do! They blocked my account and put a fraud alert. I can not even withdraw using the bank booth. I called them several times regarding this issue. I answered all security questions like SSN, ADDRESS, card number, account number, phone number, security question answer and so on. But they refused to unblock my account and release my funds. It has been going on for the last 5 days. Now they said they will send a letter with code and I need to verify it. Even they said the phone number used for account opening is not on your name. I need to have a verified number to unblock the accounts and so on. I fulfilled all of their requirements but they do not remove alerts from my account. It is very important to withdraw money. But they do not allow it. It is a waste of time and highly mental stress. They all always drop the call and refuse to help solve the issue. This is my money and I have right over it to withdraw it anytime I need. Why blocked my account and money. I need help to sue them and ask for the price of this kind of harassment. citibank block my account I am XXXX  in the process of moving in my new home I can't because citibank block my account for no reason they wanted to verify my transaction on my account I made the transaction I did not call citibank about any fraudulent activity on my account I already verified myself through citi bank reference code letter Sincerely XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief