Consumer complaint received 2023-01-24
Company: WorldRemit Corp.
State: VT
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
After 9 transactions of $ XXXX each I recieved this email asking for proof of wealth and my account was shut off Your case number : XXXX Hi XXXX, Thank you for using WorldRemit. 

In order to comply with United States regulatory requirements, WorldRemit is required to verify the nature and reasons for the transactions undertaken by our consumers. 

What this means for you : When you submit transactions through WorldRemit, we XXXXay require you to supply us with additional personal identifying information. For additional information regarding these requests, please review WorldRemits Terms And Conditions, located on our website via the following link : here. 

In order to fulfill our regulatory obligations at this time, we kindly request you provide the following information : A full copy of your last XXXX ( XXXX ) months bank statement that shows your name, address, deposits on the account, and WorldRemit transactions ( in PDF format ) An explanation of the deposits on the bank statement ( proof of the deposits XXXX be required ) Your current employment or the source of funds for the transactions ( please include company you are employed by and the position you hold, if applicable ) Your relationship ( XXXX ) with the recipient ( XXXX ) to whom you send funds The purpose of the transactions Your intended activity going forward Please reply to this email with the requested information. 

XXXX assured that your personal data and information will be submitted through secure electronic channels. Protecting the confidentiality, privacy and integrity of consumer data is a top priority at WorldRemit. 

Please keep in mind that as a result of WorldRemits regulatory obligations, your account XXXX be temporarily suspended if the information has not been received within XXXX ( XXXX ) business days. As a valued consumer, and in order to prevent any potential delays in the processing of your transactions, we will ensure that a member of our team promptly addresses any questions or concerns that you may have. 

Should you have any questions regarding this email, please contact our Customer Service XXXX with WorldRemit through the phone number listed on our website ( XXXX XXXX ). 

We thank you in advance for your cooperation and prompt response. 
Kind regards, WorldRemit XXXX XX/XX/XXXX After sending bank statement and paycheck stub and a phone call they closed my account Good day I had a conversation with you regarding my case and you informed me that you would be closing my account for the fact I would not divulge some PI ( personal information ). You claimed it was because of the federal rules and regulations which was not true. It was later divulged that you organization compliance department was requesting this information and not the government oversight agencies. 
So this is the real meaning of my email, since your organization closed out my account ( I confirmed this morning ) I demanded an email that all my PI has been removed and an email stating that this has happen with accordance from the Consumer Affairs and XXXX agency. Here some reference matter for your edification : If your compliance department has a change of mind I am willing to listen and maybe we could do business again but for now if this is not completed in the next 30 days I will move to litigation. 
XX/XX/XXXX Good day This is my last request that you have disposed of all financial data and accounts within your system if I do not hear back regarding this matter, I will take it as non-compliance and will seek legal advice and exercise my rights. 

XX/XX/XXXX I am willing to continue a conversation : I want all my PI removed from their systems, they checking accounts, passport, drivers license and banking details.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation