Consumer complaint received 2017-09-13
Company: FIRST HORIZON BANK
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I do n't know which family member First Tennessee Bank allowed to use a power of attorney. Because of this I was denied freedom of information by First Tennessee Bank. My birth certificate, driver 's license and social security card was stolen and copied by family members. A background check was n't done on the family members. First Tennessee Bank even stated the circumstances were unique. I need copies of all deposits and payments on account number XXXX from XX/XX/XXXX-XX/XX/XXXX. My father XXXX XXXX in XX/XX/XXXX, he was XXXX when he XXXX XXXX. His social security number is still active in XX/XX/XXXX. His name is XXXX XXXX XXXX. My mother name is XXXX XXXX XXXX and she XXXX XXXX in XX/XX/XXXX,  her social security number is still being used by the family members. 

XXXX XXXX once lived in the home with my late father. XXXX knew my father was my emergency contact, she began stealing my mail. 

In XX/XX/XXXX I filed a medical malpractice law sue. The family members began preparing my XXXX. XXXX XXXX heard the doctor say I would n't survive if I did n't have a XXXX XXXX. Due to a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  in XX/XX/XXXX. I was flown to XXXX, I also had acute XXXX XXXX. The case number is XXXX XXXX, filed in XXXX XXXX. They family knew the attorney asked for XXXX XXXX dollars. 

I was under wage earner in XX/XX/XXXX when I began with depositions. The bankruptcy attorney filed the law sue as workman 's compensation. This caused my personal information to become public record. This is how they were able to access my records. All are in violation of my HIPPA rights, civil liberties, civil rights. 

By First Tennessee Bank giving the family members access to my personal information /accounts, they 've abused /wasted government funds. 

I also need all of the transactions for account number XXXX from XX/XX/XXXX-XX/XX/XXXX. I need copies of all transactions from XX/XX/XXXX-XX/XX/XXXX. 
XXXX XXXX XXXX XXXX also allowed the family members to delete all of my former employers from XX/XX/XXXX-XX/XX/XXXX and change my addresses. 

I was told by the FBI to pull my credit report, because of all the fraudulent activities. 

A power of attorney is only suppose to be used when a person is XXXX /and or unable to handle their own affairs. It was not suppose to be used for organized crime/white collar crimes such as this type of theft. 

First Tennessee Bank participated by giving family members access to my personal information and not reporting the transfer of my mortgage loans to the bankruptcy courts. You may say my identity was stolen. Why was I under investigation by the FBI? They are the ones that told me to pull all of my tax transcripts. I had to do my own research, because attorneys was being paid kick backs by the family members. 

I 've reported them to the Supreme Court in XXXX TN. The Social Security Administrator told me what to look for also. 

I 'm deprived of health care insurance due to the abuse.

Company response to consumer: Closed with non-monetary relief