Consumer complaint received 2018-07-28
Company: REGIONS FINANCIAL CORPORATION
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Regions Bank in the city of XXXX XXXX LA. has debited my checking account for 18 unauthorized debits of {$19.00} each. These debits were for XXXX credit reporting co. 16 of these debits caused a NSF charge of XXXX each. The debit total for XXXX is {$350.00}. The total charge from Regions Bank for NSF charges are {$460.00}. I have had no contract or account with XXXX, since XXXX of XXXX when I cancelled my account with them. Yet on XX/XX/XXXX a recurring card transaction for XXXX that says XXXX consumer XXXX XXXX XXXX XXXX XXXX GA. XXXX ending with the last XXXX numbers of my debit card account which is closed now was XXXX. The last debit from XXXX  is dated XX/XX/XXXX for XXXX, all debits from XXXX are {$19.00}, there are XXXX total debits from XXXX   equaling {$350.00}. I have made repeated calls to XXXX and only get promises from them to investigate, never any replies or results, or they say they have no record of these debits. I have faxed the bank statements to them to show them proof of their debits, but nothing was said or done since my first contact with XXXX on XX/XX/XXXX.This is when I first noticed these debits while looking back on my bank statements. I would like these funds credited back into my account. This is fraud by XXXX. The second problem is Regions Bank and the very unprofessional and unlawful way they are handling this matter. This bank is in violation of the Electronic Fund Transfer Act, U.S.C.5531 ( a ), 5536 ( a ) ( 1 ) ( B ), ( unfair, deceptive, or abusive acts or practices ), FDIC Law and Regulations. The manager of the XXXX XXXX LA. branch of Regions Bank, XXXX XXXX, was notified about my problem and their violations of FDIC Laws.She agreed that it was wrong to charge a overdraft fee for these transactions because the bank did not obtain an affirmative " opt-in '' for my debit card account. XXXX XXXX reassured me that the she would correct the problem immediately. Many days passed and many phone calls were made, nothing was done, no credits back to my account. I did get one answered phone call by XXXX XXXX telling me that she had to get final approval from her supervisor because of the amount, a XXXX XXXX XXXX. I have placed many calls to XXXX XXXX but no answer, no returned call. Every debit from XXXX caused a NSF charge, please see CFPB XXXX order in the matter of Regions Bank, File No. 2015-CFPB-0009 violation of Regulation E, 12 C.F.R. 1005.17, the implementing regulation of the Electronic Funds Transfer Act 15. U.S.C .1693 et seq. ( EFTA ). Deceptive representation etc. After 2 weeks of calling to follow up, as of 7/27/18 I have not received a call back from any management personnel of Regions Bank. Regions Bank charged my account {$460.00} for NSF charges this is a Federal Law Violation as per the CFPB CONSENT ORDER.. My total lost is {$460.00} from Regions plus {$350.00} from XXXX, total loss is {$820.00}. Regions bank has been reprimanded severely by the CFPB for the mentioned Federal Violations / see CONSENT ORDER. Regions Bank has maintained a very low level of cooperation in this matter, hinging on fraud at mid level management. The people mentioned are uninformed, uncooperative, and seem to be unfit to hold their positions at this bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief