Consumer complaint received 2020-06-29
Company: Navient Solutions, LLC.
State: IL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
After paying Sallie Mae for 7 years, I was told my loans were consolidated. I received a phone call at my job, at the time was XXXX XXXX XXXX in XXXX, IL. A creditor had called saying I had not been paying any of my debt towards my loans. I also went to three different colleges. My loan councelor explained to me all I had to do was change the school code per school so my loan with sallie mar would transfer. Also, every quarter, there was always an issue with some type of information missing to continue my loan. I remember every new school year, I had to give them a copy of my birth certificate and social security card. When I was a half way thru my junior year of college in XXXX, sallie Mae had given a quiz letting us know the information of our student loan. The interest had changed from 6 % to 11.2 %. As a student who did not know or understand any of these terms, I just agreed to them fearing my loan would be terminated. There were three options after you had taken the quiz : yes, I understand the terms and continue my loan. Yes, i understand the terms but do not agree ( termination of loan will begin ), and no I do not agree and/or understand terms. I was a year and a half away from graduating. Why wouldnt I agree? The pressures as a college student and failing your parents were there. So I agreed just so I would finish school thinking I would be making enough money to pay them back when I had a career. Fast forward to 7 years later. I also tried getting a car by myself and when they pulled up my credit check, the dealership Had showed me that they would not except me because I had over 20 loans out in my name. I had said that Hass to be a mistake because I would never do that. When I have looked at the list that is when I saw that Sallie Mae had dispersed my loans per quarter instead of per year or per school. I was so beside myself. After all these years I have been paying the payments of a consolidation I was upset to know that I still had at least 20 other loans that had not been getting paid. I felt like my world is crumbling because now this would for sure be affecting my credit and as a XXXX-year-old, I knew I was already worried about my future. I was scared I could not get a car payment or mortgage or any type of loan without a cosigner. Becoming an adult how would I be able to live how would I be able to do anything by myself? I felt like this was a burden and I was completely embarrassed. When I was a XXXX  in college when I finally understood what the terms meant for the loan of Sallie Mae, if I knew what was I getting myself into I would have never have signed these loans. I would have never gone to college or have chosen the college that I went to. I would have never signed OK or even let my parents cosign to these loans. I felt like the pressures of college as an XXXX-year-old they forced you to go to college and force you to go to college that you could not afford and forced you to sign a loan that you didnt even understand. You were scared as a teenager and if you didnt go to college you were a loser. I am now XXXX years old and I am making payments through a creditor who automatically takes 10 % per paycheck for the past three years. 10 % of each paycheck equivalent is equivalent to $ XXXX {$800.00} a paycheck. I recently did a credit report and now it looks like there are still student loans I still have not paid. I feel like I am underwater and I can not get a head. And as Ive done the research basically all these years there is nothing I could do to get ahead because everythingI was a scam

Company response to consumer: Closed with explanation