Consumer complaint received 2019-04-25
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XXXX XXXX versus Chase Bank XXXX XXXX Attn : XXXX XXXX CEO of JP Morgan Chase Bank XXXX XXXX XXXX., # XXXX XXXX XXXX, New York XXXX Phone : XXXX Fax : XXXX Issue # 1 On XX/XX/XXXX, there was a fraudulent {$1000.00} ATM withdrawal from my account. I had not made that withdrawal, but Chase Bank consistently refused to view the ATM video. That video might show that a Chase employee made the withdrawal something that Chase Bank chooses not to admit. 
On XX/XX/XXXX, my account balance should have been increased from {$960.00} to {$1900.00} Issue # 2 Later, the {$960.00} balance shown on a withdrawal receipt was reduced, by Chase,  to less than zero. This additional Chase Bank fraud made it difficult for me to pay my bills. 
~ Chase has the responsibility to restore, to my account, the {$1000.00} and the {$960.00} that it fraudulently withdrew. To prove bank fraud, I filed a police report to legalize viewing the abovementioned ATM video. 
The case number isXXXX and deals with ID theft and fraud. XXXX XXXX police officer XXXX XXXX and the detective department have the case information. Their telephone numbers areXXXX and XXXX. 
XXXX XXXX and XXXX XXXX, two Chase bankers, also are aware of the problem, but they refused to view the Chase Bank video the likely incriminating video. To ignore the facts, one Chase banker even refused to read this page. 
Numerous talks with other Chase staff include XXXX XXXX ( XXXX ) and XXXX at the Customer Protection Group ( XXXX ). On XX/XX/XXXX, after my interrogating XXXX by phone, she admitted that Chase Bank did refuse to view the ATM video. After asking her to simply say yes or no to whether or not Chase could legally view the video, XXXX resistantly answered Yes. 
As an end to our conversation, XXXX offered a {$500.00} settlement a settlement which I refused. I said that, instead, I want the full amount that Chase Bank owes. 
Why would Chase Bank offer to settle if there were no valid reason to settle? In effect, Chase Bank seems to have admitted guilt. 
Issue 3 Due to the aforementioned ATM problem, I have largely avoided making ATM withdrawals. Currently, to be safer, I mainly use Chase Bank tellers. Nevertheless, Chase attributes the following ATM withdrawals to me : XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$40.00} XX/XX/XXXX {$60.00} XX/XX/XXXX {$60.00} The result is a {$370.00} decreased bank balance Was it I who made those withdrawals, or not. Viewing ATM videos would give the true answer an answer that might incriminate Chase. It might show that a Chase Bank employee stole {$1000.00} + {$960.00} + {$370.00} for a {$2300.00} total. 

The problem continues My XX/XX/XXXX withdrawal receipt showed a {$1100.00} balance.

However, after a XX/XX/XXXX {$40.00} withdrawal, the balance should have become {$1000.00}, but became {$1000.00} instead. This is {$60.00} less than I expected, and was this {$60.00} stolen by Chase? 
If so, the banks theft is now {$2300.00} + {$60.00} = {$2300.00} ~ On XX/XX/XXXX, I spoke over the phone with XXXX of the Chase Bank corporate office. As with the local bank office, she refused to have the aforementioned ATM videos reviewed. 
Therefore, I asked XXXX XXXX Detective XXXX ( XXXX ) to investigate the bank-theft issue, but he too refused. 
He mentioned that the police and Chase Bank have a working relationship, and he apparently felt that such an investigation could hinder that relationship. 
Issue # 4 By my storage facility, I was charged a {$60.00} penalty. I had arranged that Chase Bank pay my monthly storage fee and deduct the amount from my account. However, for the last three months, Chase had failed to make that storage payment which resulted in the penalty fee. 
Due to the ATM fiasco, which was caused by Chase Bank, I received a new credit card which the bank failed to use to pay the storage bill. 
Due to the abovementioned {$60.00} penalty Chase Bank now owes to me {$2400.00} ~~~~~~~~~~

Company response to consumer: Closed with explanation