Consumer complaint received 2018-05-06
Company: Ocwen Financial Corporation
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX Credit Reporting on Friday XX/XX/XXXXattempted to call all of XXXX phone numbers in responding toXX/XX/XXXX credit report spoke with XXXX, send in 33 copies Proving Medical ( 2 ) debt was Paid in full over a year ago still remains uncorrected.

I have placed security freeze, fraud alerts also have reported they have fraudulent address on my report XXXX XXXX, La neither myself or my husband has never visited or lived in XXXX XXXX, LA!

I also reported previously fraud identity issues where someone attempting to purchase a vehicle in XX/XX/XXXX in XXXX, La when we had not even been to that town?

I stayed on the phone attempting to get a call through Friday XXXX-XXXX XXXX No departments accepting calls? My social security number was put in about 01 to 19 times to verify identity there should be another form to prove your identity then the call disconnects itself. I call FTC and Consumer Finance.Gov to get a phone number to XXXX   where I could talk to a live representative same thing automated requesting social security then disconnects call. Could not get through to the Fraud, Credit freeze All departments same thing? I also called the media to complain due and investigate? I was never connected to a live representative always automated system requesting social security number then disconnects call! That recording no telling how many people had XXXX  have my social security number due to automated system?

I send in 33 copies XX/XX/XXXX some which provide several bills had been paid in full for over a year and still shows on your reports as owed? I spoke to XXXX  onXX/XX/XXXX then sent copies and still no corrections have been applied?

Listed under XXXX XXXX XXXX Delinquent account recovery and XXXX XXXX XXXX XXXX XXXX shows balance {$280.00} I have paid {$1000.00} To XXXX XXXX, XXXX  fromXX/XX/XXXX-XX/XX/XXXX in which multiple physicians in clinic billed all under same account number # XX/XX/XXXX Medical Bill and sent ( 2 ) certified/ return receipts and no reply or response was sent to me instead reported to collections in which XXXX XXXX , XXXX  has reported to collections 12 separate times and has not applied my payments or corrected my balance?

They have also requested payments on same billing charges 2 times in which I paid and received no refund or credit?

I have filed complaint with supporting copies to XXXX XXXX XXXX XXXX   XXXX XXXX, LA. I sent all these supporting copies onXX/XX/XXXX. In last 10 months of Bankruptcy due to fraudulent mortgage not recording payments which I also filed complaint XX/XX/XXXXand took till XX/XX/XXXX until sent response shown no record of payments but, I found error in which they removed from escrow 2 insurance payments 90 days apart totaling {$3600.00} annual insurance is : {$1700.00} Ocwen Loan Servicing paid from escrow {$1700.00} both these amount in 90 day period meanwhile Bankruptcy Attorney had us paying monthly to escrow to pay insurance and also had us pay out of pocket directly to Insurance company also. Bankruptcy paid over {$15000.00}XX/XX/XXXX payment to Ocwen Loan and sinceXX/XX/XXXX to XX/XX/XXXX our principal balance is still at {$72000.00}.

( 23 years later, ) mortgage was also attempting to intimate us into modifying we refused now they are attempting to have us modify our loan again sent paperwork to our Bankruptcy attorney they send modification papers to us and state in letter they did review before sending modification paperwork to us. Motion for property correction in court sinceXX/XX/XXXX and we have received no updates to this motion, from Bankruptcy attorney? mortgage has stated will not correct property description until exit Bankruptcy and court house property description has been filed in court house records corrected since XX/XX/XXXX. Mortgage acquired loanXX/XX/XXXX. Loan # XXXX. Refuses to correct? I want permanently on our record we refuse any modification from Ocwen loan inXX/XX/XXXX and again present date XX/XX/XXXX and do not want any modification. Credit bureau files stated from 2 separate company that we have no open real estate loan and shows {$0.00} balance on real estate XXXX XXXX XXXX, XXXX XXXX  # XXXX and Ocwen Loan Servicing, LLC  - Loan # XXXX. Have receipts paid to : Ocwen Loan,   XXXX XXXX XXXX, And XXXX XXXX all under loan number # XXXX.

also have billing issue with XXXX XXXX which asXX/XX/XXXX XXXX class action suite vs XXXX XXXX. Actual amount owed {$19.00} in which they over charged {$50.00} for unreturned equipment in which I have copies XXXX XXXX XXXX tracking number 4 returns, In which returned on 1 issue Tuesday, XX/XX/XXXXThen recharged {$99.00} ( 3 ) months later after returning equipment have XXXX tracking slip proof equipment returned. XXXX Class action suite for over charging customers, kept interrupting services and attempting to charge from XX/XX/XXXX to XX/XX/XXXX services were stopped XX/XX/XXXX and XXXX  put in their system false date of XX/XX/XXXX. Delayed sending return slip from XX/XX/XXXX toXX/XX/XXXX then attempting to charge and had no services afterXX/XX/XXXXXX/XX/XXXX.

In XX/XX/XXXX called me continually doing repeatly while on Do not call list for 5 years now. I have recorded multiple conversations one of which I stated do not call or contact me for promotions and no other calls, no exceptions. I also have 30-40 e mail proof of incident records, XXXX  stated as receiving no payment inXX/XX/XXXX I have their e mail payment confirmation on that payment and many others as proof.

Sincerely Yours, XXXX XXXX On TueXX/XX/XXXX at XXXX XXXX XXXX  wrote : XXXX  To ensure that youll receive emails from us, please add XXXX to your address book. To unsubscribe or change your preferences, please click here.

Privacy Policy XX/XX/XXXXXXXX XXXX XXXX. XXXX is a trademark of XXXX XXXX XXXX.

XX/XX/XXXX XXXX, Inc., an XXXX company. All rights reserved. XXXX XXXX XXXX XXXX TX, XXXX, US XXXX Also unable to login to CFOB and has nit sent in new login link after several request by e mail and on phone?

Company response to consumer: Closed with explanation