Consumer complaint received 2015-05-27
Company: PNC Bank N.A.
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing this to inform you of the actions of PNC Bank NA ( " PNC '' ) starting in 2013 and continuing today. 
On XXXX/XXXX/13 I closed on the purchase of a house at XXXX XXXX XXXX XXXX, XXXX, FL XXXX ( the " Property '' ). PNC has failed to honor their written contract regarding this transaction. PNC has shown a pattern of unethical business activity throughout. Actions like those of PNC harm consumers and are counter to the broad public interest. 
It started on XXXX/XXXX/13, I entered a contract to purchase the Property as a short sale. On XXXX/XXXX/13, XXXXXXXX, the Mortgage Brokerage representing the sellers ( " XXXX '' ) faxed short sale documents to PNC. On XXXX/XXXX/13 PNC responded with an email requesting a " XXXX mortgage payoff demand letter or current statement '' implying that PNC is not the XXXX mortgage. This email is attached as Exhibit A. On XXXX/XXXX/13, XXXX sent PNC an email including an estimated HUD statement showing {$110000.00} to PNC as the XXXX mortgage holder. The email is attached as Exhibit B, and the estimated HUD is attached as Exhibit C. In XXXX 's email to PNC the representative at XXXX states PNC is the XXXX mortgage holder by writing " I believe PNC is the XXXX mortgage holder unless I am mistaken. '' On XXXX/XXXX/13, PNC sent XXXX an email stating XXXX was the XXXX mortgage and PNC was the XXXX mortgage. XXXX responded with a question asking if PNC was the XXXX mortgage, and on XXXX/XXXX/13 PNC confirmed they were the XXXX mortgage, where PNC representative XXXX XXXX states very clearly " yes, we ( PNC ) are the XXXX mortgage. '' This email exchange is attached as Exhibit D. 
The contract price of the property was {$150000.00}. PNC sent a payoff letter for their mortgage of {$51000.00} ( Exhibit E ), and XXXX sent a payoff for their mortgage {$56000.00}. At closing on XXXX XXXX, funds were dispersed to both lenders in the amount of their payoff letters. 
In XXXX 2013 I was served with papers that despite being paid per their estoppel, PNC was still trying to foreclose on the property unless they were paid an additional {$180000.00} on top of the {$51000.00} they had already collected at closing. 
Ever since, PNC 's contractors have continued to enter the property despite being sent a cease and desist letter. In the process of PNC ignoring the cease and desist, they ruined the landscaping that I spent thousands of dollars improving and ruined the exterior paint and damaged the stucco. They trampled the interior of the property I also spent thousands of dollars improving. PNC 's contractors removed the attic access panel and the surrounding crown molding is damaged or missing, there is evidence of wood destroying insects and insect/rodent infestation present. The property has sat for vacant and continues to deteriorate due to PNC 's refusal to acknowledge their Estoppel. 
PNC has caused significant financial damages to me. PNC has admitted knowledge of these facts but still refuses to compensate me and still continues their foreclosure action against the previous owner 's note despite it being paid off as agreed in their Estoppel letter. 
PNC intentionally deceived and defrauded me by applying the funds from my closing and applying them to a completely different loan. The title company paid them off in accordance with PNC 's own payoff letter and despite repeated requests, 18 months later they still have not satisfied the lien on the Property ( Exhibit F ). Each day I incur costs such as insurance, utilities, landscaping, homeowners association dues, and interior and exterior repairs, not to mention the {$150000.00} paid at closing, with {$51000.00} going to PNC per their estoppel to release their lien which they refuse to do ( Exhibit E ). A full timeline of events is available upon request. 
I am sure there are other PNC mortgage loan customers in a similar position due to PNC 's actions.

Company response to consumer: Closed with explanation