Consumer complaint received 2020-10-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
On XX/XX/2020 at XXXX, I was contacted via voicemail on my mobile phone by an Unknown/Private caller. 
The woman identified herself as XXXX XXXX. No business name was given. 
She says " XXXX, this is XXXX XXXX, I'm contacting you to day in regards to your case being filed to XXXX XXXX XXXX. By law I am required to advice you that once your case number XXXX filed to XXXX XXXX it does become a matter of public record and there is an order for you location. Since I wasn't able to reach you today by phone, I have been instructed to go ahead and contact your employer and speak directly to your supervisor because it does look like this is where you will be located. You do have a legal right at this time to contact the proceedings office that is processing your case and you will need to do so ma'am before your case is filed. Once your case is discharged from their office, all of your legal rights will be forfeited. The number that I've been provided at that proceedings office is XXXX. It also states here that when you contact that office, you must speak directly to their legal department. XXXX ***, you are legally being notified by telephone and you will be located unless I'm instructed otherwise. 
A few moments later, I was contacted by my ex husband, my daughter, my sister and my employer stating that they were contacted by XXXX XXXX who went on to tell them that there's an order for my location and they are required by law to give her any and all information to my location. 
Since that call, I was contacted by an Unknown/Private caller on XX/XX/2020 at XXXX. 
" XXXX, this is XXXX XXXX contacting you in regards to your case that's now ready to be filed in XXXX XXXX. I've reached out to you numerous times XXXX XXXX over the past several days and I'm showing at this point all correspondence continue to be ignored and we have no other choice but to go to proceed with the original plan to have you located. We have verified your commercial as well as several residential locations and we will be in contact with your job to advice them that you will be located on the premise At this point, I'm going to provide you with the information to that office once again that way there's no way for you to state that you had no prior knowledge of this matter The number that I've been provided for that office, once again, XXXX and once again that case number assigned is XXXX. XXXX ***, you are legally being notified by telephone that you will be located at work or home and actively pursued until direct contact has been made " She again had contacted my my ex husband, my child, my sister and my employer. 
I had contacted that number, the first 2 attempts, the call was picked up and then disconnect. My third attempt connect to a person who had answered with " hi, this is XXXX '' I asked who she was answering for. After a lengthy pause, she says " XXXX ''. I asked for a direct line to a manager or supervisor, she said " there's one here on the floor '' .. another lengthy pause. I asked to be connected with that manager ... she hung up on me. 

I do not know who this company is or why they're allowed to harass my family, friends and employer. I am completely humiliated and at the end of my patience. 

I have a recording of a conversation between this woman and my sister as well as the voicemails left to my ex husband, my child and my employer. 

What do I need to do to make this stop??

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation