Consumer complaint received 2017-12-08
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Dear CFPB, I have sent multiple copies of the email below to several, HARP Mortgage Providers without a response other than an unhelpful " canned email '' in return or multiple canned voice-mails. 

As the email explains, I am currently living and working in XXXX, XXXX, XXXX XXXX and calling these providers is terribly expensive. 

Could you please try and get me some " practical '' help that truly also considers my " circumstances ''? Maybe an actual " human '' that might be willing to respond to this email or call via XXXX, perhaps? 

Thanks, in advance, for your time and consideration! 

Best Regards, XXXX XXXX XXXX XXXX Hi XXXXX! 

Thanks for your email and I sincerely apologize for my lack of response but, I wanted to let you know why I have not responded to your requests ... 

I am a XXXX year old XXXX who is currently living and working, very part-time, in XXXX, XXXX in XXXX XXXX. I still own a very nice 2 bedroom, two bathroom condo in XXXX, VA, which is about 15 minutes to the XXXX of Washington, DC. I have attached some photos of the property for you to see ... 

I purchased this condo a couple of years before the Financial Crisis of XXXX destroyed the real estate market in the USA and I feel as though I am, yet another, " victim '' of this horrible economic event. I sincerely feel as though Wells Fargo over-inflated the appraised value of this property to make more money, when I purchased it because they knew that I would eventually pay of this mortgage to preserve my credit rating. 

A little over 4 years ago, while I was still living in this property, my neighbor asked me if he could rent the property from me. I immediately said yes, and move to XXXX XXXX to be with my recently married wife from XXXX. 

Recently, after moving to XXXX, I lost my executive-level ( remote ) position at a medical device manufacturing company and was " forced '' to take an early retirement ( ... at age XXXX ) primarily for financial reasons and I was having some health problems that seem to have fairly recently resolved themselves ... 

The " bottom-line ' is that I keep hearing these " miraculous '' things about the USA Government 's HARP Program and how it can help " victims '' of the XXXX Financial but, ALL I see it as is a way for companies to make money doing refinancing! Sorry! 

Just to let you know, I " only '' have to pay on my mortgage until the last month of XXXX and once I land another executive-level position, I certainly will pay this loan off in probably half the time as expected. 

First of all, I strongly feel that Wells Fargo did me a dis-service by over-inflating my purchasing price appraisal so I feel that some " refund '' is in order. 

Second, the balance due on this property is a little more than $ XXXX and I can easily sell it for around $ XXXX. 

Third, I would be interested in a NO-FEE refinance for the $ XXXX minus a REFUND but, for only 120 months at around ( hopefully less! ) than my current interest rate. 

I was led to believe that this USA Government-based HARP Program is TRULY supposed to be for " victims '' of the XXXX Financial Crisis, for people that were " ripped-off '' by selected banks, like Wells Fargo! If we can accomplish the above three points listed above, count me in and YOU can have my business! Other than this, I see NO real point in proceeding any further beyond this email ... 

Thanks, in advance, for your time and consideration! 

Best Regards, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation