Consumer complaint received 2021-03-28
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Up until XXXX I paid for a storage unit using my Barclays Mastercard. 
I had auto paid in XXXX, then toward the end of the month I went to the center and changed the auto pay. I decided to start using my Visa card instead. 
On XX/XX/XXXX I got a late notice from RCI via email. First of all, it was autopay. Secondly I always pay on time, on the XXXX of the month. 
I contacted them, explaining the situation to XXXX. At the time I thought I had been double billed which didn't make sense. He said that there was no scheduled payment for XXXX and wanted to know how I had processed the payment. I told him again that I was no longer using this credit card, that I now pay with a different card, and that I should not have been billed. he kept saying that I owed {$130.00}. I told him that I was disputing the charge, disputing the late fee and the interest. XXXX said he would waive the late fee and interest charges but I still owed {$100.00}. Told me to contact the merchant the next morning to issue a refund on my account. That it was on XXXX XXXX that I got charged. He stated that once Barclays received the credit it would reflect on my account and satisfy the current balance. Also said that I could contact the dispute department if I got no response from the merchant. XXXX. 

I went to XXXX XXXX and XXXX at XXXX XXXX XXXX assured me that they did not double bill - they only charged my Visa card for XXXX. 
I duly reported this to the Mastercard company on XX/XX/XXXX. I was told to call the dispute department, who doubted my veracity. 
By now it is XX/XX/XXXX and I keep getting robocalls at all hours stating that my card is overdue. I don't have timestamps on my home phone so I can't detail the times. I can state that sometimes it was as early as XXXX in the XXXX. I have XXXX, so every time the answering machine beeps, it wakes me. I changed my contact number to my cell but it didn't stop the robocalls. 
I finally started turning off my phone when going to sleep. 
Called again XX/XX/XXXX. No live person available. 

I returned to XXXX XXXX  XXXX. The manager gave me copies of my past billing as well as a signed note stating that they did not bill Mastercard after XX/XX/XXXX, and provided the paper showing that I paid in XXXX with a Visa card. I sent all of this information via XXXX  which arrived date stamped XX/XX/XXXX. 

I contacted Barclays again XX/XX/XXXX because the calls and emails would not stop. Spoke to XXXX # XXXX, asking to speak to a supervisor. After being on hold I was told no supervisor was available. 
I immediately called the billing dispute department - same thing. No live person with whom I could speak. 
The phone calls finally stopped but I still get daily emails stating that I am behind on payments, that I can use my tax refund to get back on track, or to explore ways to get my account up to date. As recently as yesterday. 
This is exhausting and I am tired of dealing with them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation