Consumer complaint received 2018-03-11
Company: Double Diamond-Delaware, Inc.
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Last XX/XX/XXXX, we went to XXXX XXXX XXXX located at XXXX, PA. We were invited by our friend through their Referral process and ultimately bought an empty lot ( see XXXX ). It was a good sales presentation knowing that it is a vacation resort and has some amenities good for family and friends. We were induced because we were made to believe that their were a lot of buyers whom have settled some home/lots and also a good investment in longer term in terms of selling it in the future. The fact that it's a sweet sales talk and make financial investment sense, we were able to purchase it and we can cancel it within 7 days based on the initial verbal contract which we honor because we like the offer. But after a year and realizing that there are some of other XXXX communities and other XXXX communities who have made to believe with the same marketing/sales techniques, the value of the land is less worth than the original investment. 

We went back after a year to disclose our intention of selling it, but we were made another alternative offer since the process of selling it would go thru a long process of selling, foreclosure. And thus, we were made an alternative good offer of selling our 0.5 hectare vacant lot into an interval ownership ( called timeshare ). See XXXX. 
I really don't have idea of timeshare but since we were made to believe that we can enjoy vacationing and can use XXXXXXXX XXXX especially the newly constructed one, we can enjoy it a yearly 7 day vacation without paying anything except for the annual association fees.Plus the fact, that the payment will be significantly lower payment. We were also told that we can earn by renting out the interval to any vacationers which we did but never had any successful turnout except for only two days rent. We were also made to believe that we can sell it quickly in the market because there are high demands. The fact that these are good deals that we have to take it since we can enjoy vacationing plus the investment/quick sell turnaround.

After a year or two, we realized in XX/XX/XXXX that there are really no demand for the eagle rock resort timeshare, and thus we can't even enjoy the new townhomes promised to us. On XXXX, XXXX, XX/XX/XXXX, 6 separate letters were sent to XXXX XXXX XXXX XXXX and XXXX XXXX XXXX respective address to ask for remediation and assistance on my concern to discontinue/sell my timeshare. 
See XXXX XXXX XXXX XXXX for Certified Receipts. I had already thrown or lost some of the receipts but these were the one that I was able to keep inside my wallet. 

On XX/XX/XXXX, finally, UEMC on behalf of XXXX XXXX XXXX XXXX XXXX, they have responded. They have responded with a vagued and misleading references. 
1st. - The 7 days contract we were informed in our timeshare. Should they have informed us, we could have cancelled it right away after selling our mortgage contract.

2nd. - The response was based on the lot that was previously sold and not the interval ownership program.

3rd. - There is no way of knowing whether your property is being listed to sell whether online or by calling the XXXX XXXX XXXX prescribed in the letter. 
4th - After careful research, we found out that there a lot of overage 5-7 years timeshare/vacation lot which you can search from XXXX/XXXX/XXXX/XXXX   that has been listed and renewed.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation