Consumer complaint received 2018-06-04
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: TN
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Last year in XX/XX/XXXX someone broke into my apartment with no sign of forced entry. No one had a key to my apartment but me and it was ironically the same day that their maintenance workers had to come to my apartment to fix something. I automatically assumed it was the maintenance worker considering the facts and the condition of my apartment. And I had been hearing from the neighbors that the maintenance people over there do that a lot. I spoke with the property manager and was informed I could break my lease. She told me I could move immediately or put in a 60 day notice which I chose to do to have time to find another apartment. I then filed a police report and a detective got involved and came to speak with everyone in the office. They then got mad and tried to find a reason to attempt to put me out. They had their lawyer first send me a letter saying I had 14 days to vacate the property for violating my lease, by causing a nuisance on the property, which never happened. I went and spoke with an attorney and was informed the letter was basically a threat and I did not have to vacate. I can let them take me to court and they would have to prove I violated my lease. Of course that never happened. I paid my rent for XX/XX/XXXX as stated in the 60 day notice I would be responsible for XX/XX/XXXX and XX/XX/XXXX rent. Then come XX/XX/XXXX, after still going back and forward with me about vacating the premises after their attorney sent me that letter, I attempted to pay XX/XX/XXXX rent. They blocked me from being able to pay my rent via XXXX XXXX and online. I immediately called the office and informed I was unable to pay my rent as I kept getting an error message. I saved the screen shot of the message I was getting as well as a copy of the XXXX XXXX I filled out to pay my rent. I was told by the assistant property manager, XXXX XXXX, that they could not except in money from me, they just wanted me to turn in my keys and vacate before the evict me through court. Again, I spoke with another attorney who informed me I did not have to vacate I could let them try to evict me through court. So on XX/XX/XXXX they come putting a late notice on my door saying my rent was late and if not paid immediately they would be taking me to court for possession of property. Needless to say that never happened either. I ended up turning my keys in and moving out at the end of XX/XX/XXXX which was the agreement anyway from my day notice. During this time I also was speaking back and forth with a lady named, XXXX XXXX from the corporate office who also told me since they turned the case over to their attorney they could not accept any more money from me and that all they wanted me to do was vacate their property. Upon leaving, I gave them my forwarded address and never receive anything from them regarding a court date, my security deposit or anything. Then about 2 months later I get a letter from the collection agency saying I owe {$710.00}. And like I stated before I have all the proof and evidence that I tried to pay for XX/XX/XXXX and they would not allow me and told me they didnt want it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation