Consumer complaint received 2020-11-28
Company: Lending Club Corp
State: CO
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
Below, is basically a copy of what I sent to Lending Club on XXXX XXXX, 2020. As of today ( XX/XX/XXXX ) I still have not heard from them, to try and correct this issue. This morning I called them, to try and get this resolved. The first person I talked to ( XXXX XXXX disconnected me, at about 6 minutes into my conversation, I called back a second time and talked to XXXX, at approximately XXXX XXXX  MST. After providing her with somewhat of a condensed version of the events below, she informed me that I would have to talk to a supervisor about resolving my issue, but that because it was the weekend, none of them wee available. She informed me that she was placing me on a breif hold, and that she was going to email the supervisor ( s ). When she got back on the phone she told me that she had explained my situation in the email, and requested that they call me. I asked her, 'If the call and I don't answer, are they going to leave me a VM and a number to call back? ' She said she was not sure if they leave VS 's or not. I told her, 'I would hope so, since that is the only professional thing to to do. ' I then proceeded to ask her, 'What can I do with my account today, so that it doesn't report to the credit bureau as a late payment today? ' 'Can I pay the {$240.00}, interest that is due for XXXX? ' ( That was agreed upon in XXXX XXXX. She basically told me that she didn't know how that would effect my account and that it would be best if I waited until a supervisor reviewed my account, and determined the issues surrounding it. 

*Below sent to Lending Club through their email address of payments@lendingclub.com on XX/XX/XXXX. * Today, I received a notification from XXXX XXXX, that Lending club had reported my account as being past due. Today I pulled up my account, and it says that I am {$1400.00} pat-due. The only payment that is due is for XX/XX/XXXX in the amount of {$240.00}. This is based on an interest only agreement that I entered into on XXXX XXXX, 2020. On XX/XX/XXXX, I contacted your office in regards to the payment that was due on XX/XX/XXXX, 2020.. During this phone call with the customer rep, XXXX, I explained to her that I had 2 issues that I needed to take care of. First, that my checking account had been debited for {$480.00}, for my XXXX payment and that it was not supposed to be. I continued to explain to XXXX that when I made my call to defer my payment in XXXX, for XXXX, ( because I was STILL unemployed ) I had explained to the gentleman that helped me, that I was unable to make my XXXX payment because I was still unemployed and that at that point, I did not know what XXXX was going to hold for me. At that same time, I also had him remove my automated ACH payment from my account, because I had forgotten to call earlier in XXXX and my regular payment of {$480.00} drew out of my checking account in XXXX. This prompted my phone call in the first place. Therefore, I decided to be proactive in regards to my XXXX payment, so the same thing didn't happen, again. The customer service rep assured me that the ACH was off, and that I would physically have to call in, to make my payment. However, he asked for my routing # and account # while I was on the phone with him. I asked him, 'Why do you need my account information, if I have to physically call in to make the payment '? He said, 'So that when you call in, we have your information on file '. This still perplexed me, and I asked about it again, trying to get reassurance that the payment was not going to be automatically withdrawn. His answer to me that time was short, and he stopped short of telling me, If I would just shu- --, just listen, I'm explaining it to you. '' YES, YES!!! your employee was going to tell me to shut up!! Listen to your recording, and you'll hear it. You can tell the minute I knew what he was going to say, that my whole demeanor and tone of voice changed. I want that recording listed too. Shortly following that phone call, I received a payment reminder email. I called Lending club again, just to confirm that there wasn't a payment showing as due. The person who helped me said, no there is no payment showing as due, to disregard the reminder. At that time, I asked again for confirmation that my automatic ACH had been shut off. Once again one of your representatives assured me that yes, it was off. Well, low and behold, here comes XX/XX/XXXX, and guess what???? my payment was withdrawn from my checking account. 

As I stated although I was assured that my XXXX payment would not automatically come out of my account, and it did. As stated before, I called on XX/XX/XXXX2020 and spoke to XXXX. I told her that I needed my {$480.00} back, because I was STILL unemployed and needed those monies back ; in order to pay my rent. At that point, she put in a 'request, ' to see if the payment could be reversed, and told me it would take 7-10 business days to get the money back, and that someone had to listen to the recordings to see what went on. After that issue was put in motion, I continued to explain to XXXX  that I was STILL unemployed, and that I needed to see what options were available to me. After looking over my account, she said that she could offer interest only for XXXX and XXXX, 2020 and that my payment amount for those 2 months would be {$240.00}. After my conversation with XXXX, that same day, I received an email that said my payment plan was accepted. 
On Monday, XXXX XXXX, 2020, I received a credit into my checking account from Lending Club in the amount of {$480.00}, for the XXXX payment that was inadvertently withdrawn from my checking account. on XX/XX/XXXX. 

At this point, I thought that my account would receive an extension for the XXXX payment, because the monies had been returned to me and that I would not have a payment due until XX/XX/XXXX. So ... ... .. imagine my surprise today when I received an alert from XXXX  XXXX , and then take that surprise time 's 100, and imagine my surprise when I logged into my account today, and it says I owe {$1400.00}!!!!! From what I can figure out, it is 2 payments for {$480.00} and 2 interest payments of {$240.00} ( XX/XX/XXXX agreement ). How can this even be? Even if you were showing I owed for XXXX, my account would only reflect {$480.00} due plus XXXX interest of {$240.00}. ALL other payments have either been deferred or made since I lost my job in XXXX, due to COVID. 

I have worked VERY hard NOT to ruin my credit while being laid off due to COVID. This makes me extremely upset. To find out that Lending Club has virtually ruined this for me, makes me VERY angry. I have not received one iota of communication from Lending Club about any overdue amount. Not one phone call, voicemail, email or notice. I demand that you correct my account and that you file an amended report to the credit bureau agencies! 

In the meantime, I will make my XXXX interest only payment, as agreed upon. I understand that your company has been affected by COVID-19 as well, but that does not mean you can exercise unfair credit practices. Which is exactly what you have done. Therefore, I will ABSOLUTELY be reporting you to the FEDERAL TRADE COMMISSION and the XXXX. If this happened to me, I suspect this has happened to other customers.

Company response to consumer: Closed with explanation