Consumer complaint received 2018-12-05
Company: SYNCHRONY FINANCIAL
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
Wednesday, XXXX This morning I called to speak with someone about 'why my credit limit was decreased. ' Initially I spoke with XXXX. I told him that my credit limit was decreased an I told him that, 'I did not understand because my relationship with them has been in Good Standing, and current. ' He said, " we sent you a letter explaining why, '' I told him, " I never received a letter, please explain. '' He asked if I would hold while he retrieved the letter. Once found he read the main portions of the letter. It said that 'every 6-months, XXXX XXXX ( TJ Max Rewards Card carrier ), does a Credit Review of a Consumer 's entire credit bureau, ' and they determine consumers credit worthiness by this. 

I told him that 'this is extremely unfair and absurd, and that my NON XXXX XXXX  business has not been a part of my 'direct, and good relationship with them, and my bureaus have not affected my account whatsoever. ' I asked XXXX to speak with his manager. Shortly afterwards XXXX/ Account Manager got on the line. I asked XXXX directly, " are you saying that my complete Credit Bureaus determine my relationship with your company, regardless of my good-standing account and relationship, and my income being increased '' she said, " No, we determine this. '' My response to her was, " this does not make any sense, if my complete Credit Bureau does not hold any determination merit in terms of my account relationship & credit limit with you, why did you decrease my credit limit? '' She could not explain this. Our call then ended. 

Their practice is EXTREMELY UNFAIR. If every company did this, those with imperfect credit who are trying to rebuild themselves 'one company at a time, this practice would make it IMPOSSIBLE to re-establish yourself, because ALL of your good credit relationships, would penalize you for the entire breadth of your bureaus, irregardless of your good standing with their company. Again, 'this UNFAIR BUSINESS PRACTICE, makes NO SENSE. ' Of the 145.5 million Americans whose credit information was gravely compromised by the Epic XXXX Hacking Debacle under the leadership of XXXX XXXX XXXX, CEO ( XXXX ), no one knows the exact negative impact on the Consumers who were gravely affected. In addition to Syncrony 's Unfair Business Practices ( SUBP ), 'could my bureau be negatively affected because of this, and  this was the reason that my credit was decreased? 

To treat consumers this way is HORRIBLE, and I look forward to a massive XXXX, via all of their stores, BOYCOTT, and their Unfair Business Practices going viral.

CFPB, 'my writing in all caps is NOT intended towards you, I'm just extremely angry how I've been treated by XXXX, and my feelings are only directly towards them. ' CFPB, 'I really appreciate you and the work that you do ... ' Your department is one of the 'few in our country, that truly represent the original old-school business standards and acumen. ' Sincerely Grateful ...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation