Consumer complaint received 2021-01-26
Company: Paramount GR Holdings, LLC
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
To whom it may concern, As a property owner and taxpayer of XXXX County, I am writing to provide details on what has become the most challenging business/client relation I have ever encountered or have ever had to deal with. 
On XX/XX/XXXX I signed a contract with XXXX XXXX XXXX ( XXXX  ) to purchase a Solar System to switch my property to Solar Power. The system was supposed to include the solar panels, XXXX back up batteries and a solar water heater. The seller, Mr. XXXX ; promised that the system would be installed and in full working fashion within the next 45-65 days from the day the contract was signed. During contract signing, I was clear that it was a must to have the system installed and in working fashion in the promised time as one of my main concerns was to have the system in place in case we were affected by any atmospheric system during the XXXX hurricane season. I was told by Mr. XXXX XXXX is the number one company in the USA for solar systems, you have nothing to worry. I was later contacted to advise that in order to speed the installation I had to accept Generac batteries as XXXX was no longer an option, and I accepted. 
Today is XX/XX/XXXX and at this time, the system installation is incomplete. XXXX County Inspection has come out 5 times to make inspections and have found failures to compliance codes that need to be fixed and XXXX has failed to do so and at this point continue to put at risk the safety of my home and my family with an installation that has been deemed as incorrect, lacking surge protection and many other components that have been pointed out in the failed inspections. While waiting for another scheduled inspection from XXXX County, I asked the XXXX representative why inspections continue to be scheduled when the failures are not fixed or satisfied and also when the water heater is not even installed. The XXXX employee explained to not expect to see a water heater installed before passing the XXXX County inspection as they dont have the required permits for water heater installations so once the solar systems passes they will just bring it and connect it without needing to deal with all the paper work, permits and scrutiny from the County. 
Besides needing to deal with XXXX, I also have the financing company that they used, Loanpal, harassing me every day with calls and weekly mailings requesting payments for a solar system that has not been fully installed, that is not safe and that is not in compliance with the County inspection codes and has failed to do so in the past 5 inspections. 
It is completely frustrating and upsetting to have to deal with this dishonest company. I have records of all the calls, messages and texts back and forth with this company and have spoken to so many people who all claim to have authority there XXXX XXXX, XXXX, XXXX and others that I dont even recall ) ; but at the end, no one has taken care of the real issues. The amount of time off that I have taken of from work to deal with the calls, the failed installations and the failed inspections is just ridiculous. The energy, stress and headaches is just unaccountable and unacceptable. 
The level of miscommunication within the company shows when all of their reps or techs have shown up here to my house and ask me, what needs to be fixed and where, when I am the customer, and when this has been going on for so long. Also is very unprofessional of XXXX to continue blaming XXXX County Inspector XXXX, of being the one who does not know how the solar system works and blocking the process of obtaining the pass for the inspection. Inspector XXXX himself, has had to deal with the lack of organization and structure of this company as every time he has come for inspection ; XXXX sends out a different rep to whom he has to explain over and over the same violations and failures to the codes that are holding up the job and they act like is all brand new. The level of incompetence and sloppiness of this company is so, that the installation official plans that they continue to present to the XXXX County Inspection continue to show XXXX batteries installed when in the garage wall all is XXXX. I have retained this copies for my records. 
XXXX is not a trusted company and I dont trust any of the installations they have performed at my property. At this point, I feel that my house and our safety is at risk and this company should be accountable. I dont need any more excuses or lies from anyone else from this company. XXXX has had enough time to fulfill the installation and service sold and many opportunities to fix the failed compliance codes and continuously fail to do so. I would like for XXXX to remove all of the system from my property, fix my roof and walls, refund the loan to Loanpal and never show up again in my property.

Company response to consumer: Closed with explanation