Consumer complaint received 2020-02-25
Company: U.S. BANCORP
State: UT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/2020 II XXXX XXXX went in to XXXX us bank to discuss more overdrafts they keep taken from my account along with these account balance fees of $ XXXX when it was decided to put back those funds. this was at around XXXX .then I SAID I WOULD LIKE TO PURCHACE TWO XXXX XXXX CASHIER CKS WHICH I PAID FOR FROM MY POCKET NOT MY ACCOUNT HE THEN TOOK MY CASH {$200.00} WHEN HE RETURNED WITH MY CASHIER CHECKS ALONG WITH ITEM # 4 TO SIGN HE WHENI ASK WHAT THIS WAS FOR HE SAID THIS IS FOR THE CASHIER CKS I DIDNT THINK NOTHING ABOUT IT .AND I SIGNED IT NOT KNOWING WHAT HE DID TILL XX/XX/2020 WHEN I WENT TO MAKE A WITHDRAWL FROM A XXXX XXXX BRANCH AND IT WAS THEN I WAS TOLD I HAD NO MONEY IN MY ACCT EXCEPT {$36.00} FROM A OVERDRAFT FEE. I ASK FOR A PRINT OUT AND THEN KNEW WHAT HE DID TO ME.I CALLED THAT BRANCH UP AND SAID I DIDNT WITHDRAWL {$73.00} FROM MY ACCT HE SAID YOU SIGNED THE SLLIP AND I SAID BECAUSE YOU SAID IT WAS ONLY FOR THE RECIEVING THE TWO CASHIER CHECKS .I THEN CALLED XXXX POLICE AND EXPLAINED MY COMPLAINT AND THE OFFICER WENT TO THE BANK TO TALK TO THEM AND WHEN THE OFFICER CALLED ME BACK THE ONLY THING THAT WAS DISCUSSED WAS THE OVERDRAFT FEES AND NOT THIS {$73.00} THAT WAS TAKEN FROM MY ACCOUNT AND BECAUSE OF THAT THE OFFICER SAID THERE WAS NOTHING HE COULD DO. SO FRIDAY THE XXXX I CALLED XXXX POLICE AGAIN AND THIS TIME I MET WITH OFFICER XXXX   AND SHOWED HIM MY PAPER WORK AND HE LOOKED AT IT AND SAID YOU GO BACK TO THE BRANCH WHERE THIS HAPPENED AND TALK TO THE MGR AND IF YOU CANT GET IS RESOLVED THEN CALL ME SO THIS WAS CLOSE TO XXXX XXXX XXXX WHEN I CALLED TO SEE IF MGR WAS IN AND IT WAS XXXX WHO ANSWERD THE PHONE THE ONE WHO TOOK MY MONEY AND HE SAID XXXX WOULDNT BE IN TILL TUESADAY XXXX. HE KNEW WHO I WAS AND I ASK HIM IF I WITHDREW {$73.00} WHY DIDNT I SIGN A WITHDRAWL SLIP HE SAID YOU DID .HES REFERING TO THE WITHDRAWL OF MY {$200.00} I GAVE HIM FOR THESE CHECKS ONLY. AND I SAID I WAS GOING TO SEE THE VIDEOS AND IT WILL SHOW THERE WAS NO MONEY GIVEN TO ME .HE SAID I WOULDNT BE ABLE TO SEE THE VIDEOS SO GOOD LUCK AND HUNG UP ON ME .SO TUES XX/XX/2020 I WENT TO TALK TO XXXX THE MGR AND HE WOULDNT EVEN TALK TO ME ABOUT IT ONLY SAID YOU SIGHED FOR IT I TOLD HIM THEN SHOW ME A WITHDRAWL SLIP FOE THIS {$73.00} HE SAID RIGHT HERE REFERNING TO THE ONE WHICH YOULL SEE IN MY DOCUMENTS ILL PROVIDE. I THEN WENT TO THE POLICE DEPARTMENT FOR THE SECOND TIME AND SHOWED THE OFFICER MY PAPERWORK AND DECIDED I HAD A CASE AGAINST THIS TELLER .I ALSO HAVE A RCORDED PHONE CONVERSATION WITH THE BANK MGR REFUSING TO LOOK AT ANY THING I HAD OR SAY .WHEN I ASK THE TELLER WHY DID HE WAIT TILL XXXX TO WITHDRAWL MY MONEY FROM MY ACCT WHEN I WAS THROUGH WITH MY BANK BUSSINESS AND LEFT AT XXXX HIS REPLY WAS I STUCK AROUND AFTER MY BUSSINESS WHAS FINISHED I SAID YOUGOT TO COME UP WITH SOMETHING BETTER THAN THAT. THE BOTTOM LINE IS HE TOOK MY {$200.00} CASH I GAVE HIM AND DEPOSITED IN MY ACCT ON XX/XX/200 AT XXXX WITH THE SEQUENCE NO ; XXXX AND HAD IT ON HOLD AND TOOK THE SAME {$200.00} AND PUT IN AS CASH IN AT XX/XX/ SEQUENCE NO '' XXXX THEN AFTER RETURNING WITH MY CASHIER CKS OF TWO {$100.00} CKS HE ASK ME TO SIGN THIS I SAID WHAT FOR HE SAID OH ITS JUST SHOWING YOU RECIEVED THE CASHIER CKS I TRUSTED HIM TO BE HONEST AND SIGNED IT THISWAS AT XXXX XXXX XXXXWHEN I LEFT THE BANK WITH MY TWO CASHIER CHECKS.THEN AT XXXX IS WHEN HE WENT AND WITHDREW MY {$73.00} OUT OF MY ACCT.AND WHEN YOU SEE THE VIDEO ON XX/XX/2020 YOU WILL FIND THERE WAS NO MONEY HANDED TO ME BY THE TELLER XXXX IN THE SUM OF {$73.00} I HAD LEFT THE BACK AT XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation