Consumer complaint received 2020-09-02
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I chose checking accounts and bank closed my accounts because it is the genesis of my problem in fact the chain effects of it encompasses many of the choices options in the previous page. 
I had 3 accounts with TD BANK a checkin, loan, and credit card I use the checking account to transfer payment to the loan and credit account, in XX/XX/2020 I reached out to the bank requesting a relief having being affected by covid19 disaster the bank went ahead and deferred my installment payment to XX/XX/2020 my due date is the XXXX of every month so they make me skip 3 months when XX/XX/XXXX reached I wasn't able to make a prompt payment so I reached out to them again and was told that I have 15 days grace period from the XXXX. mean while I wasn't making any money therefore couldn't keep {$100.00} minimum on my checking account, that attracted a {$15.00} a month fee anytime I go below {$100.00} and the bank has a policy of closing accounts that are consecutively negative for 59 days so the fees brought my accounts to negative however twice within the 59 days I was able to get the bank 's representative to reverse the fees and therefore bring me to positive this happened on XXXX XXXX and XXXX XX/XX/2020 respectively so I tried to make my loan payment within the 15 days grace period I have so on the XXXX of XX/XX/2020 I made a deposit of {$250.00} to my checking account via my bank 's ATM I already had $! 0 in my account that brought to {$260.00} my loan installment is {$240.00} so I transferred {$240.00} to the loan account I knew I'm ok until I checked my XXXX credit report a month later to my dismay the bank has reported missed payment, I called the bank and they said my payment was returned due to lack of funds I insisted that I have funds at the time of payment but they said my checking account has been closed on XX/XX/XXXX XXXX.I told them as of XX/XX/2020 my account is very much alive because I made a deposit of {$250.00} and before I made that deposit I had {$10.00} in the account, they were able find out that indeed I did made the deposit and that the money has been in their possession all along so I asked why was I able to make a deposit if my account was closed and the answer they gave was that the account was in the process of closing but not complete. 
I asked how is this my fault? if my account is close I shouldn't be able to make a deposit, I shouldn't be able to make transfer I was told not worry they re gon na fix the problem so they sent me to a branch where they issue me a credit and advice me to open a new account so they can deposit the credit and then I can use it to effect the supposed late payment and after that they will take steps to rectified the remarks they made on my credit report I obliged. but they refuse to correct the remarks even though it was their system error that caused me to default I tried everything I could they insisted that their reporting is accurate please help me

Company response to consumer: Closed with explanation