Consumer complaint received 2021-04-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
1. Mortgage Transferred from XXXX to XXXX XXXX XXXX XX/XX/XXXX 2. XXXX received letter from XXXX informing of the transfer of mortgage to XXXX XXXX XXXX on XX/XX/XXXX that mortgage has been transferred. 
3. Nothing sent from XXXX by end of XXXX so XXXX calls XXXX XXXX XXXX to ask how to pay for XXXX. 
4. XXXX tells XXXX that the loan has not transferred to their system and wait to pay. XXXX says nothing will be done for 60 days as far as reporting late payments to credit bureaus while the loan is being transferred. 
5. On the call setting up Auto pay is discussed and XXXX sends in Forms and void check to setup weekly withdrawls in Early XXXX. 
6. XXXX gets payment form in mail From XXXX with detail on where to send payment. 
7. XXXX Sends Check for {$3500.00} on XX/XX/XXXX. 
8. XX/XX/XXXX XXXX Applies for a HELOC loan via XXXX. Current credit score is XXXX. HELOC Loan is approve for {$300000.00} 9. XX/XX/XXXX XXXX gets mortgage statement from XXXX website stating account is past due {$5800.00} past due with two missed payments and a total amount due XX/XX/XXXX for {$8700.00} 10. XXXX Pays via XXXX the {$5800.00} to clear the past due balance. 
11. XXXX calls to discuss the matter with XXXX XXXX  and matter is escalated to manager to call XXXX back. No call back. 
12. XXXX gets an Alert from XXXXXXXX XXXX  that Credit score has been lowered to XXXX with a delinquent payment of Delinquent XXXX XXXX XXXX It looks like you have an account with a past-due balance of {$730000.00} with XXXX XXXX XXXX. 
13. XXXX can not fund the loan due to the credit score and missed payment. 
14. XXXX has to back out of offer on a 2nd home as a result. 
15. XX/XX/XXXX XXXX receives a call to collect {$5800.00} from XXXX XXXX XXXX. XXXX states the payment of {$5800.00} was made yesterday and the check from XX/XX/XXXX for {$3500.00} has not been cashed and confirms that the Auto Pay has not been setup yet. 
17. XXXX call XXXX to escalate the credit matter and is passed to manager XXXX XXXX. XXXX ext. XXXX. 
18. XXXX says she will escalate the matter to their credit department. 
19. NO CALLBACK FROM CREDIT DEPARTMENT AS OF XX/XX/1920. XXXX Calls XXXX XXXX to and leaves vmail. 
21. XXXX calls XXXX XXXX. XXXX. XXXX to call me back. No Call Back 22. XX/XX/XXXX XXXX speaks with XXXX XXXX XXXX. Advises to go to credit reporting agencies to resolve directly. 
24. XXXX and XXXX says current. Transunion says payment is past due. 
25. Dispute filed with Transunion. 
26. Letter from XXXX needed to get Transunion to correct credit score. 
26. XXXX Called XXXX XXXX XXXX. Left message 27. Called main number and was told XXXX sent a letter to recall the late payment status from Credit Bureaus. Was told a copy of the email was being sent to me in next few minutes. 
28. No Letter sent.

29. Called Transunion to check if they have received correction letter from XXXX. Transunion confirms no letter has been sent. Advised I call XXXX and be in the call when they call Transunion 30. Called XXXX back. XXXX refuses to let me talk their credit department and and get on a call with Transunion. 
31. XXXX has to recind offer on home. Currently looking for other opportunities in a very hot market that prices are increasing weekly. 
32. Dispute filed here,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation