Consumer complaint received 2020-09-09
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On or about XX/XX/2020, I filed a complaint with the Consumer Financial Protection Bureau with respect to Wells Fargo Bank ( see herein attached ). From that complaint, Wells Fargo Bank agreed to help resolve my complaint in a letter from Wells Fargo Bank Executive Office dated XX/XX/2020. Wells Fargo demanded that I issue them a subpoena in order for me to obtain this information. Therefore, on or about XX/XX/2020, I hired attorney XXXX XXXX XXXX to issue Wells Fargo Bank a subpoena on my behalf to obtain the requested information ( see herein attached ). 

On or about XX/XX/2020, attorney XXXX XXXX XXXX issued Wells Fargo Bank a subpoena, as they demanded. Since Wells Fargo Bank refused to respond to attorney XXXX subpoena, I sent a letter including a copy of the subpoena via Priority Mail to Wells Fargo Bank on or about XX/XX/2020 ( see herein attached ). Wells Fargo received my letter, subpoena on XX/XX/2020 ( see herein attached ), and responded to my letter with an email dated XX/XX/2020 ( see herein attached ). In the email from Wells Fargo Bank dated XX/XX/2020, they stated the following : We want to let you know we received the information you shared with XXXX XXXX Your feedback is important to us and we will work with you to research the issue as quickly as possible. 
To help ensure we address your concerns, were researching the issue you mentioned. You can expect to hear from your case manager within three business days of your complaint submission. 
Were here to help. If you have questions, please do not respond to this message using the Reply button ( replies are not monitored ). Instead, contact us by phone at XXXX, Monday through Friday, XXXX XXXX to XXXX XXXX  and Saturday, XXXX XXXX. to XXXX XXXX  Mountain Time. 

On XX/XX/2020, I called Wells Fargo Bank at approximately XXXX XXXX  and the representative stated that XXXX ( phonetic ) was working on my case and that XXXX was out of the office and transferred me to her manager. Unfortunately, the managers voicemail did not accept any voice messages. Therefore, at approximately XXXX XXXX, I called Wells Fargo Bank once again and spoke to XXXX ( phonetic ). XXXX advised me that she was looking into my case and requested to place me on hold. Shortly thereafter, the call was cancelled and I was once again forced to call Wells Fargo Bank. 

On XX/XX/2020 at approximately XXXX XXXX, I called Wells Fargo Bank once again and spoke to XXXX ( phonetic ). Mrs. XXXX alluded that the telephone conversation was accidently disrupted ; however, I disputed her false allegation. I advised Mrs. XXXX that if my calls were accidently disrupted, why did not anyone from Wells Fargo Bank call me back? After all, they have my name, address, telephone number and email address and the NEVER responded. Mrs. XXXX had no answer. 

Thereafter, Mrs. XXXX stated that she was sending messages for XXXX ( phonetic ) and her manager to return my telephone calls in regards to my case. Unfortunately, no one has responded to any of my calls regarding my case, which prompted me to file yet another complaint. I am once again requesting your immediate assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation