Consumer complaint received 2018-09-15
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
I went to XXXX XXXX XX/XX/2018. It was my first time there. I should have read there reviews before going there. I needed ( one ) crown on my last back left upper tooth. After waiting to go into the room, aI got several ex-rays ( at least 20 ) it was  uncomfortable and hurt when the assistant did one of them, but didnt want to say anything. After three hours the Dentist XXXX XXXX was not there and still waiting. So while waiting I overheard an upset customer arguing with the Front Desk Manager for 20 minutes at least. I asked the assistant what was going on and she told me it wasnt the Dr. it was the Front Desk Manager. I asked the assistant when the Dr. was going to be coming in, she said she has to drive a ways to get there. So finally when she came she said besides the back last upper top left tooth that needs a crown ( which I know I needed one from what my regular Dentist said, XXXX XXXX ) she said I needed another one that is eventually going to crack. So she started to do my temporaries and it was very painful, I felt the shots and when she worked on the last back tooth, she said she couldnt give me a shot there. I was there 4 hours and left. 
My mouth hurt four days after that day, and my last upper temporary came out and I had only been eating soft foods, because I never been to XXXX XXXX, I wanted to be careful, and it did feel like excess stuff was on my teeth where she worked on and didnt feel the same as when I had other crowns done before from my regular Dentist, XXXX XXXX. 

XX/XX/2018 I went to my regular Dentist, XXXX because I didnt want to go back to XXXX after what I been through. My regular Dentist re-did my temporary and said XXXX didnt even fit it properly to my tooth, ( which leads me to believe the crowns they did would not fit properly either if the temporaries were not done properly ) so I would eventually have to get it done elsewhere which is my regular Dentist. And I told him I didnt want to go back to XXXX after what happened. 

XX/XX/2018 I emailed XXXX to cancel my appointment for the XX/XX/XXXX. 

I went XX/XX/2018 to my regular Dentist XXXX XXXX to do the empressions for my crowns and give me two temporaries. I didnt feel a thing and wasnt there 4 hours like XXXX, and no pain from when I went to the time I left. I was there an hour and a half only because XXXX basically grounded my teeth down and didnt even look like a tooth. My Regular Dentist XXXX XXXX was not happy or satisfied by their work and he had to fix what they did. I left my regular Dentist XXXX satisfied and my teeth felt normal, unlike when I went to XXXX. 

* I received a letter that XXXX sent Care Credit ( and none of it was true ), I went in for only one crown, not two as they wrote. 
And I didnt show up for my crowns is not true I emailed XXXX to cancel my appointment and took a snap shot on my phone. 
And I did call XXXX XX/XX/2018 and talked to the office about the reasons I wasnt going back as stated in this statement, which in the letter they sent to Credit Care they said I I went to XXXX XXXX XX/XX/2018. It was my first time there. 

XXXX XXXX lied about the information they sent to care credit!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation