Consumer complaint received 2021-01-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Deposits or withdrawals

Complaint:
Around XX/XX/XXXX, somebody who claimed that he worked at XXXX XXXX XXXX branch office called me and told me if I deposit a large amount of money into my XXXX account, XXXX will deposit some money into my XXXX account as a reward. I also received an email and several morecalls like this from XXXX XXXX XXXX branch. I did not think that much about this at the time, because I could not findthis on XXXX website. 
However today I thought about it, and it almostseemed like there were some strange or illegal things happening at XXXX XXXX  XXXX office. I listed some cases involvingXXXX  below. 
1. Today ( XX/XX/XXXX ), I used the check to transfer {$900000.00} ( XXXX XXXX XXXX dollars ) from XXXX to my BOA account. When I deposited the check at BOA counter, I was told that this deposit should be available on XX/XX/XXXX! I was shocked by this! It will take 8 business days. Before I went to the BOA office to do the deposit, I tried to transfer using XXXX online banking, but it only allowed {$100000.00} ( XXXX XXXX XXXX ) per day, and it will be posted after two business days. So I have to go to BOA to do a large deposit. I asked the BOA cashier why it would take so long, she told me that BOA needed to contact XXXX to release the found to them first, and XXXX needed a long time to do that. Then she processed my deposit, but she did not tell me anything about my deposit again. After I went back home, I checked my deposit receipt. One is Client Receipt which reads deposit XXXX on XX/XX/XXXX, XXXX XXXX, XXXX, IntRef XXXX, for the hold, see hold notice. The other is a hold notice, on this hold notice, without the hold code, reads {$5300.00} avail XX/XX/XXXX XXXX, {$890000.00} avail XX/XX/XXXX XXXX, but where is the other {$220.00}? On XX/XX/XXXX XXXX, I just checked my Chase checking account, the amount XXXX was be held by XXXX , but if it is as BOA told me, this amount should be posted at BOA account on XX/XX/XXXX, where is this money from XX/XX/XXXX to XX/XX/XXXX? I do not know what happened, but I think all of the deposit is really weird, unbelievable and unreasonable. 
2. I also encountered a lot of unreasonable things with my XXXX account. For example, I paid XXXX credit card bill {$970.00} using my XXXX  checking account on XX/XX/XXXX, Now XX/XX/XXXX, XXXX, this amount was still was shown as pending on the checking account, and has not appear on my XXXX credit card statement, but my XXXX credit cards available credit was increase by XXXX. I list some records of my paying my XXXX credit card from my XXXX checking amount during the current billing cycle ( XX/XX/XXXX to now ), for your reference. 
Paid amount. Credit card post date Checking account list date {$4700.00} XX/XX/XXXX. XX/XX/XXXX {$730.00} XX/XX/XXXX XX/XX/XXXX {$730.00} XX/XX/XXXX XX/XX/XXXX {$570.00} XX/XX/XXXX XX/XX/XXXX {$570.00} XX/XX/XXXX XX/XX/XXXX {$730.00} XXXX still pendingNow ( XXXX ) 3. I also encountered another problem with my XXXX credit card. Within the current billing cycle, I had some charges from different merchants, but all of them charged my XXXX credit card ( not pending, charged ) before they sent out items or before I picked up the items. One of themerchants even charged me a higher amount than what I authorized in store ( I kept the receipt ). I do not know what happened to my credit card, but I do not think that all of these were done by merchants. 
4. The deposit of amount {$900000.00} is that I transferred from XXXX to BOA was available on XX/XX/XXXX. At the same day, I transfer it to my XXXX investment account, for the recorder, I used the print button of the transfer online page. But I got a weird confirmation page. I attached it for your referrrence. This transfer is still pending at my XXXX investment account from XX/XX/XXXX to now ( XXXX XX/XX/XXXX ). I also do not understand why the transfer between BOA accounts need so long time. Why I met so many unnormal things because I need transfer my money. 

For above, I wish you pay more attention on it. 


Thank you for your time and attention Best Regards XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation