Consumer complaint received 2018-12-13
Company: AES/PHEAA
State: VA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
Good Afternoon, My name Is XXXX, a student that was conned by the University of XXXX a few years back. A professor of mine last year said that I should reach out to your organization for help. Around the time the US Military was investigating the misuse of individuals GI bills and suspending The University of XXXX from ever recruiting anyone that is or has been in the Military from attending the college. From those news articles, I began my own investigation, reaching out to the District Director of XXXX XXXX XXXX in XXXX Virginia and the Virginia School Board. The District Director investigated the University of XXXX, advising that the college was not accredited in XXXX XXXX ; that if I continued with my education and took the State test that I would fail. The District Director then helped find a credited University through an honorable website. The District Director also advised me to reach out the School Board to see if there was anything that they could do in the situation with the University of XXXX. Once I got into contact with the School Board, the lady advised me that being an online student there was nothing they could. Stating that I would have had to be in an on-campus classroom setting as well as online for them to start an investigation into the University of XXXX. I felt hopeless. When I registered with the University of XXXX some years ago, I never thought I could get into a big time University. They made to process so easy and at face value, the University looked accredited When asked the new student advisor from the University of XXXX told me that the school was accredited and that I would have no problem getting my XXXX and XXXX  Degrees. I had no idea how one would investigate the creditability of a University. I was so excited to be making the step up from the local XXXX XXXX. 
Through the honorable Website, I started my registration for XXXX University. The new student advisor informed that my credits from the University of XXXX were not going to be transferable, but they would see what they could do. I sent in a request for the transcripts from XXXX XXXX XXXX XXXX XXXX and the University of XXXX to be sent to XXXX University. To my surprise, a portion of a math class was transferable from University of XXXX and all my credits from XXXX XXXX XXXX XXXX XXXX, that allowed me to attend XXXX University. If I knew what I know now, I would have never been suckered into attending an unaccredited University like the University of XXXX. That place not only took advantage of our military personnel that dreamed of higher education but are taking advantage of civilians who dream of a better future. I am one of them. The University of XXXX stole and misused XXXX XXXX, subsidize and unsubsidized loan money from me on a pipe dream of a better future in higher education. Just over {$14000.00} in Federal loan money, if my calculations are correct, that I am expected to pay back on unaccredited course. The unaccredited classes that were taken at the University of XXXX taken again at XXXX Univesity, paid for twice. I am not sure what documents that are needing to be downloaded onto this site, but I do have screenshots of the NSLDS.ed.gov site that are included. I am sure I can request a copy of the transcript from University of XXXX from XXXX University. I am not sure what direction I need to go, in seeing what can be done with the money that the University of XXXX misused. I have no problems paying back the loan money from accredited University like XXXX but feel that it is unfair to have to pay back money that the University of XXXX misused and conned me out of. In closing please let me know what documents I will need or what direction I go from here.

Company response to consumer: Closed with explanation