Consumer complaint received 2023-06-24
Company: Sezzle Inc.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Credit limit changed

Complaint:
Account # : XXXX Ph # : XXXX Email : XXXX Subject : Spending Power Issues, Sezzle Anywhere Member Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Sezzle regarding ongoing spending power issues that I have encountered as a Sezzle Anywhere Member. Despite my repeated attempts to address these concerns directly with Sezzle, I have not received a satisfactory resolution, which has led me to escalate the matter to your esteemed organization.

Since becoming a Sezzle Anywhere Member, I have been experiencing significant problems related to my spending power. On multiple occasions, I have contacted Sezzle 's support team seeking assistance, specifically on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Despite my efforts, the issues remain unresolved, causing considerable frustration and inconvenience. 

One of the primary concerns is the consistent and unwarranted decrease in my spending limit without any valid explanation. On XX/XX/XXXX, my spending limit was reduced from {$400.00} to {$250.00}, and more recently, on XX/XX/XXXX, it was further reduced to {$200.00}. It is important to note that I have maintained a perfect payment history, hold a paid Sezzle Anywhere Membership, and have frequently made early payoffs. As a loyal customer and a subscriber to the Premium Membership, I firmly believe that I should be entitled to spending power increases rather than decreases. 

These unexplained and arbitrary reductions in my spending power have severely impacted my ability to make necessary purchases through the Sezzle platform, thereby undermining the value and convenience of the services provided. Despite my attempts to seek assistance from Sezzle 's customer support team, their responses have been inadequate, offering no reasonable explanation or resolution to rectify the situation. This lack of effective support has left me feeling helpless and dissatisfied with the level of service provided.

As a resolution to this ongoing issue, I kindly request the following actions to be taken by Sezzle : 1 ) An immediate increase in my spending power to a minimum of {$1000.00}, allowing for the necessary purchases and compensating for the arbitrary reductions previously imposed. 
2 ) Implementation of measures to safeguard my account from unwarranted decreases in spending power, ensuring a consistent and reliable user experience. 
3 ) A complimentary 1-year Sezzle Anywhere Membership as a gesture of goodwill for the inconvenience, frustration, and lack of adequate support experienced throughout this process. 

These requested actions are fair and reasonable given my demonstrated responsibility as a customer, my commitment to utilizing Sezzle 's services responsibly, and my status as a Premium Membership subscriber. By addressing these concerns, Sezzle can uphold its commitment to providing a fair and transparent marketplace for its customers.

Should Sezzle fail to address these concerns and provide a satisfactory resolution, I kindly request the Consumer Financial Protection Bureau to intervene in this matter and take appropriate action to protect consumers from unfair practices, ensure regulatory compliance, and maintain the integrity of the financial services industry. 

Thank you for your attention to this matter. I trust in the Consumer Financial Protection Bureau 's commitment to consumer rights and their dedication to fostering a fair and transparent marketplace. I look forward to your investigation and resolution of this complaint.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation