Consumer complaint received 2021-05-21
Company: VW Credit
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Complaint:
XX/XX/XXXX XXXX, Fl VOLKSWAGEN CREDIT XXXX. CONSUMER CREDIT INQUIRY XXXX. XXXX XXXX XXXX, Oregon XXXX Dear Srs. This is my situation : Last year I leased a XXXX XXXX and I used it for a while. Because my monthly payment was high I consulted with an employee and she told me about a XXXX, XXXX, that had been returned and, if I decided to buy it I will pay {$50.00} less. I agreed, signed all the papers, and began to run my own car 1- Some months ago I filled the tank and I saw a red signal telling me that something was happening. I took my car to the dealer and they told me that I have not put well the gas cap and that had caused some trouble, and I have to pay {$700.00} in order to correct it. 
! XXXX! An employee suggested me to lease other car, and the accountant told me I would receive a certain a big-amount for my XXXX. I still dont know why I accepted this new deal. 
2- I leased a new XXXX XXXX and What happened? I had only used it for a month and a half and on Sunday XXXX XXXX I intended to drive it and it didnt start. I called the dealer and they sent some help and took my car to their facilities. 
3- I called the next day, Monday XXXX, and they told me that the problem was fuel contamination and I had to pay {$800.00} XXXX What? How do you pretend me to pay this amount for a factory problem the car has? What guaranty do I have, in the case I do pay this, that next month it happens again? Fuel contamination? But the fuels I use come from any gas station? 
4- My answer was and it this : I wont pay anything for some factory defect the car has. Keep the car. You charged me with {$2000.00} which I pay as a down payment, well take that money and that is! 
There are two more thighs : nobody explained to me that you were charging me with some amount of money because I have returned my XXXX XXXX. Beside that nobody explained to me that you will charge me more monthly payments because I gave as trade in my XXXX. The guy there told me the Co. would credit me with XXXX for my XXXX and, after signing my new contract, then I realized that the accountant have added to my new contract payments from the XXXX and from the XXXX. My new bills were now {$570.00}. Next day, after signing my new contract, and when I realized what were my new bills, I went to the dealer and told them I couldnt pay these bills, I wanted to return back the XXXX and the person there told me that I couldnt do that. 
I am XXXX years old, and a retiree person enable to continue paying this amount with all you have added, without explaining me in a proper way. I fell that I have been surprised by your company. My suggestion is this : You keep the {$2000.00} you charged me, and you also keep the car. I dont want it and I cant pay it, any ways I used it only a month and a half. 
If you dont agreed with my suggestion Ill send my case to the BBB and they will see it. 
I receive.d yesterday a notification from a collection Co. asking me to pay in full {$18000.00}. This co. is XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, GA XXXX. Acct. XXXX. VW original Acct. XXXX Resp. XXXX XXXX XXXX

Company response to consumer: Closed with explanation