Consumer complaint received 2017-10-25
Company: American Credit Resolution, Incorporated
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted you after you asked them to stop

Complaint:
I received this email from ACR today @ around XXXX CST ACR Logo American Credit Resolution Inc 
XXXX XXXX XXXX XXXX, Georgia XXXX

Phone: XXXX, Fax: XXXX

Hours of Operation: M-F XXXX to XXXX EST


XXXX XXXX XXXX

Original Client..: XXXX XXXX
Original Account.: XXXX

Our Client.......: XXXX XXXX XXXX
Our Acct#........: XXXX Balance..........: XXXX

Dear Email Recipient,

We have been trying to reach you regarding important changes to the above-referenced account. We may have left you messages at the original phone number provided by you, but, unfortunately, we have not been able to connect.

In sending you this notice, we have elected not to include your name to safeguard your identity and to ensure your privacy in the event this correspondence is being sent to you in error. The identifying account information and the name of the original creditor has been included above, and should be sufficient for you to identify the account as yours.

If you DO NOT recognize the account information, the original creditor, or you are sure this message has been sent to you in error, please call us so that we can update our records, or simply reply to this email with the words "NOT MINE" in the subject line. Whether you contact us by phone or email, we will update our system to remove you from future correspondence on the account.

If you DO recognize the account as yours, please contact our office at XXXX XXXX so that we may give you an important update regarding the status of this account. If you would rather that we contact you, please respond to this email with a current phone number and the best time for us to call you.

If you are UNSURE whether the account is yours, please call our office at XXXX XXXX and one of our customer service agents would be pleased to take you through the process of verifying your identity with respect to the account. You can identify yourself on the call by simply using the "Our Acct#" number listed above. Please be aware, however, that positive verification on the account may require that you provide the last four digits of the social security number, or the birth date, on the account.


Yours Truly,

Account Management


Toll Free Phone: XXXX
For making online payments, comments or to add a number to our Do Not Call list visit:

www.acr12.com

The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance to it, is prohibited and may be unlawful. If you are not the intended addressee, please contact the sender and dispose of this e-mail.

This is an attempt to collect a debt by a debt collector. Any information obtained will be used only for that purpose. 

I responded as instructed above "NOT MINE" and advised them any further contact would be considered harassment.  they sent me a "validation " email (see attached) at XXXX  XXXX  that very same day

here is my email to them : 

Do not attempt to contact me further.  Any attempts to do so will be considered harassment and be dealt with severely.  
Remedies are available to me should you attempt any further contact, I will seek the maximum penalty available.  

On XXXX XXXX XXXX XXXX XXXX,  wrote:


    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance to it, is prohibited and may be unlawful. If you are not the intended addressee, please contact the sender and dispose of this e-mail. ACR Logo American Credit Resolution Inc XXXX XXXX XXXX XXXX XXXX XXXX

    Phone: XXXX, Fax: XXXX

    Hours of Operation: M-F XXXX to XXXX EST


    XXXX XXXX XXXX

    Original Client..: XXXX XXXX
    Original Account.: XXXX

    Our Client.......: XXXX XXXX XXXX
    Our Acct#........: XXXX
    Balance..........: XXXX

    Dear Email Recipient,

    We have been trying to reach you regarding important changes to the above-referenced account. We may have left you messages at the original phone number provided by you, but, unfortunately, we have not been able to connect.

    In sending you this notice, we have elected not to include your name to safeguard your identity and to ensure your privacy in the event this correspondence is being sent to you in error. The identifying account information and the name of the original creditor has been included above, and should be sufficient for you to identify the account as yours.

    If you DO NOT recognize the account information, the original creditor, or you are sure this message has been sent to you in error, please call us so that we can update our records, or simply reply to this email with the words "NOT MINE" in the subject line. Whether you contact us by phone or email, we will update our system to remove you from future correspondence on the account.

    If you DO recognize the account as yours, please contact our office at XXXX XXXX so that we may give you an important update regarding the status of this account. If you would rather that we contact you, please respond to this email with a current phone number and the best time for us to call you.

    If you are UNSURE whether the account is yours, please call our office at XXXX XXXX and one of our customer service agents would be pleased to take you through the process of verifying your identity with respect to the account. You can identify yourself on the call by simply using the "Our Acct#" number listed above. Please be aware, however, that positive verification on the account may require that you provide the last four digits of the social security number, or the birth date, on the account.


    Yours Truly,

    Account Management


    Toll Free Phone: XXXX
    For making online payments, comments or to add a number to our Do Not Call list visit:

    www.acr12.com

    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance to it, is prohibited and may be unlawful. If you are not the intended addressee, please contact the sender and dispose of this e-mail.

    This is an attempt to collect a debt by a debt collector. Any information obtained will be used only for

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation