Consumer complaint received 2021-10-29
Company: REGIONS FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble getting, activating, or registering a card

Complaint:
I worked for XXXX XXXX  in XXXX XXXX, CA on XX/XX/XXXX. Due to issues that I have already filed a complaint with the XXXX XXXX XXXX about, I was unable to return to work. On XX/XX/XXXX, I spoke with XXXX XXXX XXXX  that assisted with deleting my inaccurate direct deposit information ( which Comdata does not allow unless we have a card, which hinders the paychecks that we are forced to accept to receive or set up direct deposit for ) and ordered me a new XXXX XXXX. I should have received this card the week of XX/XX/XXXX. When I did not receive it I contacted Comdata and they claimed another was sent out supposedly expedited on XX/XX/XXXX. By XX/XX/XXXX, I called to confirm the order again and get an XXXX because at this point I'm having to borrow money to pay bills while trying to get back to work. They confirmed it was on the way and I am sure I confirmed the address each time and they verified they had the correct address. The rep provided me with a tracking number and said it was set to be delivered on Thursday, XX/XX/XXXX. Today, I check the tracking and it says it has been delivered way to XXXX XXXX, IN even AFTER numerous address verifications. So now they claim to have ordered ANOTHER CARD and it will be sent out in ANOTHER XXXX days. She didn't even bother to make it expedited even though I explained I have been waiting almost a month now. The rep has the most " XXXX XXXX XXXX XXXX '' attitude about it. 

Why does XXXX XXXX XXXX their employees to take a COMDATA card for paychecks and then show no concern, do not provide updated payroll information or make it convenient to receive our paychecks? I had not worked for XXXX XXXX since XXXX and the personnel said they updated their payroll system since then but THEY DID NOT SEND OUT INFORMATION TO UPDATE PAYROLL AT ALL. ASKING IF I STILL HAD A CARD FROM XXXX XXXX  AGO EVEN THO I HAD DIRECT DEPOSIT SET UP THE WHOLE TIME. THEY DO NOT CARE IF THEIR EMPLOYEES GET PAID ON TIME AS LONG AS WE WORK. XXXX WEEKS LATER AND I'M STILL WAITING ON A PAYCARD. THIS IS UNACCEPTABLE. 

Then COMDATA systems will not even allow us to log in and adjust our payroll or direct deposit information UNLESS we have their card. SO THEY ARE FORCING XXXX TO USE THEIR CARD but then WILL NOT EVEN SEND OUT CONFIRMATION EMAIL THAT IT HAS BEEN ORDERED, NO TRACKING NUMBER OR ANY INFORMATION. NOW XXXX WEEKS AFTER WORKING, I STILL HAVE NOT BEEN PAID. I HAVE BILLS TO PAY!! THIS IS HURTING ME WHEN I GET LATE FEES AND BILLS CUT OFF DUE TO NON-PAYMENT WHEN I'M LITERALLY WAITING FOR A CARD THEY HAVE ORDERED XXXX DIFFERENT TIMES. 

I already filed a complaint against XXXX XXXX for working their employees XXXX hours without our second break and now they are also making it extra hard to even get paid. 

This complaint is against XXXX XXXX AND Comdata.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief