Consumer complaint received 2020-02-08
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Privacy issues

Complaint:
On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Barclays violated the Privacy Act and divulged my personal, private and confidential information to an unauthorized individual. 

On Friday XX/XX/XXXX I received an email from Barclays Bank stating the information I requested was attached. Since I did not request any information I called Barclays. I was told that XXXX XXXX requested statements from XX/XX/XXXX and Barclays sent them to XXXX. I told them that was illegal because he is not on the account. The account is mine name only. I was told he provided my social security number and my date of birth. They acknowledged they should not have released the statements to him. 

This account was closed on XX/XX/XXXX and paid in full by me on XX/XX/XXXX. I informed them I would be writing a letter and holding them responsible. 

I than called Barclays again on Sunday XX/XX/XXXX to lodge a complaint with the fraud Dept. and the Fraud Dept was closed and I was told they only handle fraudulent charges. I spoke to XXXX id # XXXX and requested a copy of phone conversation with XXXX they could not pull up the call and told me they would not be able to give it to me even if they had it. I was transferred to manager XXXX id # XXXX I was told she also could not pull up call but it is in file that XXXX XXXX requested all XX/XX/XXXX statements and they were sent to XXXX. I request either an email or letter stating that they were sent to him but was told they could not do that. I told them that I have an injunction against him and that they were putting my safety at risk. That he could be tracking me and that the statements are my private business. Barclays knows they are wrong and I told them I am holding them accountable for this violation of my privacy rights. 

I was told a senior supervisor would call me within 24 hours to  discuss what will be done and have yet to hear from Barclays. 

I spoke with XXXX ID # XXXX and she confirmed that XXXX XXXX contacted them 3 times in XXXX to get information : XX/XX/XXXX XXXX XXXX was told he needed power of attorney XX/XX/XXXX XXXX XXXX inquired about the balance and was told by Barclay employee it was paid off XX/XX/XXXX Barclay sent all of my XXXX statements to XXXX XXXX via email On XX/XX/XXXX I spoke to XXXX ID # XXXX and requested copy of the phone conversations and was told I could not have it. Manager XXXX ID # XXXX spoke to me and informed my it was in the Barclay file that XXXX XXXX requested statements and it was emailed to the email address he gave them. 

On XX/XX/XXXX spoke to XXXX ID # XXXX and requested to speak to a senior supervisor and was told she would call me within 24 hours Case # XXXX. On XX/XX/XXXX I spoke to XXXX ID # XXXX and listened to the recordings ( actually heard Barclay employees violating the Privacy Act ) and was told she could do nothing and I should report it to the police. On XX/XX/XXXX I contacted Barclays and spoke to XXXX ID # XXXX  and he gave me the complaint # XXXX and said a senior supervisor would call by XX/XX/XXXX and as of today XX/XX/XXXX I have yet to receive a call. 

Barclays have not only violate my personal, private and confidential information, they have put my personal safety at risk!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation