Consumer complaint received 2018-06-28
Company: WELLS FARGO & COMPANY
State: SC
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
On XX/XX/2018 I went into XXXX XXXX XXXX XXXX to test drive vehicles with intentions to sell my vehicle as well as purchase a new leased vehicle. Salesman, XXXX XXXX quickly approached me and we test drove several vehicles. During that time I explained my suatuation to him. I was recently separated, I had just found out I was XXXX   and I had just started a new job. I also told XXXX that my intentions were to sell my XXXX that I held the title to and to use {$5000.00} of the money for a down payment and for the rest of the money to be used for bills that I had gained since separating from my husband. I explicitly explained to him that I had already spoken to another dealership and I knew exactly what my vehicle was worth and I would not be accepting less than that as I would iust take my business to the other dealership. They dealership offered me 3k below what the other dealership had offered me again I explained to XXXX that I would go get the other vehicle at the other dealership and I was not accepting their offer. He stepped away for a few more minutes and came back and said they would give me what I was wanting. The deal was that they would be giving me XXXX for my vehicle, but would write me a check for XXXX and the other XXXX would be put down on my down payment as I specifically told them that my payment needed to be no more than {$550.00} a month. I had been at my job for only a month and was only making {$240.00} a week before taxes. He said no problem Ive got this. Well XX/XX/18 I come in with my title to sign the paperwork I arrived 30 minutes prior to having to be at my job which was 2 minutes away and I had explained all this to them the day before that I would be in a hurry. I sat in the lobby for 20 minutes waiting to be seen by finance manager XXXX XXXX at that time I really was in a hurry and we quickly signed the papers and I was told oh sorry your payment had to go up. I needed the cash quickly so I just signed the papers and went to work. XXXX told me he would bring the check to my work, but surprisingly XXXX never brought the check and would not return my phone calls. I ended up having to come pick up the check after XXXX avoided my phone calls nor called me back. A month goes by and I still havent received any paperwork regarding my payments or loan. So my husband goes by there to speak with them and sees on the loan that they in fact did not put the XXXX down on my car which is the reason my payment increased as it did. My husband immediately pointed it out and the finance manager acted dumb. I called XXXX and asked him what the deal was and he said yes thats we agreed upon and tried to pass it off on XXXX. I then said that is not true as you are the one who gained my trust and made me blind to the shady deal that you did on me. He then acted dumb to the situation. At this point I was so frustrated I told him that any future issues that I had with my vehicle I would be going to the XXXX dealership in XXXX. I spoke with a friend that I have who works in car dealership as a GSM and told him what had happened and he was confused as to how I could have possibly been financed to begin with and suggested that I go back and request a copy of my original credit application. 

On XX/XX/18 I returned to the dealership and requested the credit application. After reviewing the application I saw that the gross income portion as well as time on current job had been severely altered by either XXXX XXXX or XXXX XXXX at XXXX XXXX. My husband immediately called them to address the situation and was told that the GM, XXXX would be calling us the next day. XXXX never called so my husband called back. Again XXXX was unavailable but XXXX told my husband that he didnt have to talk to him. At which time my husband explained to him that he was calling to help me get a resolution in place as I was XXXX and already experiencing complications and could not handle any unnecessary stress. XXXX told my husband XXXX would call me the next day, but XXXX did not. I sent in an email to the internet sales manager XXXX XXXX and he emailed me back letting me know that he would forward my complaint the correct department. I still have not heard back from the GM. I have already contacted the SC attorney generals office and I intend to contact Wells Fargo and the XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation