Consumer complaint received 2020-06-04
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: AK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
On or around XX/XX/XXXX I inquired about a loan from XXXX XXXX, however I did not go through w/the process and did not complete the necessary paperwork for the loan to go through however on XX/XX/XXXX I  started receiving mobile phone deposits into my checking account I contacted Webster bank and let them know what had happened day and return told me that they were closing my account that day. I tried to explain to them that this was no fault of my own intentionally and also explained how long Ive been banking with them and they still treated me as if I was the Thief trying to steal money from them when I am the one that alerted them of the deposits in the first place. I had to direct deposits due the following day of payroll and also a DCF stipend check payroll I get every two weeks in that same account in a DCF stipend check comes once a month on the XX/XX/XXXX I explained this to the young man and then he told me that I could just go to the bank and get my money once It was deposited he also said the money from my 2 sources of income would get rejected because he was closing my account as we were speaking but I could no longer bank with Webster Bank, Then on that same day a larger deposit was submitted via mobile again which left me dumbfounded because the person at the bank I spoke to told me my account would be closed that day. Well to add insult to Injury on XX/XX/XXXX ( 2 ) more mobile deposits were submitted and then on XX/XX/XXXX ( 2 ). 
I once again called the bank to find out what was going on and was told they were holding all deposits I asked why were they still accepting transactions from the person/persons who was doing this and really did not get a straight forward answer. Anyway long story short they held the DCF and payroll Deposits and kept giving me different dates when I can come and get my money I finally contacted CFPB and made a formal complaint then some lady by the name of XXXX XXXX called and I explain the situation to her well I attempted to and she treated me as a thief and Told me I had to go to the bank and close the account and then they would cut me a check I went down there on the XX/XX/XXXX they gave me the runaround told me I had to come back the following Wednesday I went down that day very nice branch manager assisted me with closing out my account and gave me a check for my rightfully owed monies. 
At the time I went and opened a bank account at the XXXX XXXX XXXX XXXX Because I needed some place to do my banking and did not think I had did anything wrong. Recently I relocated to XXXXXXXX Alaska and needed to open a new account up here because the half or XXXX XXXX XXXX is only keeping my account open until XX/XX/XXXXbecause they dont have any federal institutions here. I attempted to open a checking account and was rejected by XXXX XXXX XXXX and then I attempted to cash a check At a grocery store called XXXX XXXX and was told that they can not cash my check and that I needed to contact someone XXXX number when I found out that I was put in XX/XX/XXXXXX/XX/XXXXfor fraud by Webster bank this is the reason for this complaint about Webster bank. I dont belong in XXXX and I have no criminal history of any nature, I am a hard working person that will work 16 hour days to make money stealing anything from anyone is in no shape or form apart of my Character and I am absolutely embarrassed and outraged by the way Webster bank has handled this issue. I just would like my integrity back and to be removed from XXXX XXXX And I would also like any existing or pending fees that Webster bank have charge me with be removed as well. I have all the deposit that were made in my email that I have already submitted to Webster Bank and I also gave them XXXX  XXXX  XXXX  information via email as well no response from them or acknowledgment of them receiving any of the documents I sent.

Company response to consumer: Closed with explanation