Consumer complaint received 2021-12-16
Company: Square Inc
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
cash app square and XXXX XXXX I had a card and I love cash app and I do not think this is there fault but my fathers life saving and our money to live is. 
there is XXXX downloads to cash app account with the name XXXX look like this on my fathers cards not mine. CASH APP*XXXX XXXXXXXX CA and another XXXX to the name '' XXXX '' CASH APP*XXXXXXXX XXXX CA Card Withdrawal Debit Card ( from my XXXX XXXX XXXX statement XXXX CASH APPXXXX XX/XX/XXXX XXXX XXXX CA ( from my XXXX XXXX XXXXXXXX account ) then for short time from XXXX to end of XXXX this came through on XXXX XXXX XXXXXXXX CASH APPXXXX XXXX XX/XX/XXXX XXXX XXXX CA this is what came through on after XX/XX/XXXX on my XXXX XXXX XXXXXXXX CASH APP*XXXX XXXX XXXX XXXXXXXX CA my XXXX XXXX account CASH APPXXXX PURCHASE XX/XX/XXXX XXXX CA CARD XXXX CASH APP*XXXX  PURCHASE XX/XX/XXXX XXXX CA CARD XXXX ( after card change ) all the fraud ones look like this and XXXX XXXX hid it and would not give us the statements the fraud all looks like this and there is one transaction that says CASH APP*XXXX XXXX CA CASH APP*XXXX XXXXXXXX CA CASH APP*XXXX XXXX CA on all the XXXX XXXX done on XXXX card and XXXX neither should have been used. 



I contacted them and they did nothing to help and kept saying I was not responding, I through away my card in XXXX and then there was even more cash ads to it. 
I contacted again when there was XXXX in cash ads while I was in the hospital in XXXX XXXX then I changed my account name and there was another XXXX when I had XXXX in there more than spending according to these bank charges then a officer pointed out cause I can not read number or and I am word XXXX that the charges are on another account and then I finally download statements and they are blue and not green and all the cash ads are listed as minus to dissipate the money in cash app and steal more. 
I have one download went direct to my bank with my helper for my XXXX friend and my fathers helper for his XXXX ( maybe she did it? I did not suspect till money from my car disappeared ) XXXX XXXX with that number and cash app combined the accounts cause the my accounts I am not sure how this goes down but my feeling is the neighbor and my landlord or several different people so I made a ic3 report about this " cause the cops have no jurisdiction over this. I closed made a new account and the new account shows the same thing cash add XXXX not this XXXX in so there is XXXX in fraud transactions to I been tracking everything since day one there is only XXXX in spending on that card. all from my XXXX XXXX  XXXX and XXXX XXXX XXXX and my XXXX XXXX account all of the XXXX XXXX are fraud. someone did a XXXX of a job trying to hide but I moved all investments to stash and all my money to another debit card and there was still XXXX a month spending on a card I was not using to dissipate this big like. 
I am not able to write well enough and so here are the reports on this all of this seem to come from the trust fraud we had at XXXX XXXX. 

then for short time from XXXX to end of XXXX this came through on XXXX XXXX XXXX CASH APPXXXX XXXX XX/XX/XXXX XXXX XXXX CA I am attaching that there is XXXX in cash ads and XXXX in spending and this other card shows spending all the way to XX/XX/XXXX when there was none. before XXXX of XXXX also there was spending when I did not have a card from XX/XX/XXXX to XX/XX/XXXX XXXX there is over 120 of fake transactions on this download the XXXX file shows a loss of XXXX meaning the XXXX XXXX transactions where not involved at firs

Company response to consumer: Closed with explanation