Consumer complaint received 2020-12-05
Company: SLM CORPORATION
State: NC
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
The Sallie Mae Office of the Customer Advocate does not advocate for the consumer, they advocate for Sallie Mae. 


I DO NOT owe the current balance of {$16000.00} as of XX/XX/2020 ( or the updated current balance on the account if a new bill has been generated before this dispute letter has been received for Account Number : XXXX. 

Sallie Mae failed to address that the name on the signature line is not correct on the application/promissory note. 


Sallie Mae has previously let me know that they are only required to " ADDRESS '' a concern and not " RESOLVE '' it. They have not fully addressed or resolved the issue. 


Sallie Mae has not provided proof of disclosures that are specific to " the loan '' in which they allege belongs to me. They have provided generic altered disclosures as well a LACK of a detailed explanation of the e-signature stamp which does prove it is a loan signed by me. They have also failed to address the lack of the requirements for an a required e-consent signature and failed to provide proof that one was given to me, signed by me or provided at the time of their alleged claim of a loan to me. 
Sallie Mae has also failed to perform their duty as a loan servicer with multiple company representatives that have provided erroneous information, refusal to research account info, threats and verbal abuse. Instead of an apology, or a resolution for these representative actions, they respond with a generic answer that does not address the issues I specifically pointed out in previous complaints. 

They have failed to provide verification that the loan belongs to me. Where is the required e-consent signed by me thatSallie Loan alleges belongsto me? Where is the missing information on the required e-consent for the loan they allege belongs to me? 
Sallie Mae did not ADDRESS OR RESOLVE the following concern : Sallie Mae representatives did not provide a required e-consent. They simply provided an " unsigned '' E_signature excerpt that appears to be from a section of some other document, with NO DATE, NO NAME, NO SIGNATURE of proof that it was ever provided at the time of the alleged loan that Sallie Mae allegedly attributes to me.In addition the E_signature document DOES NOT provide the following : That the consumer has affirmatively consented to the use of electronic means, and the consumer has not withdrawn consent. The consumer, prior to consenting to the use of electronic means, is provided with a clear and conspicuous statement : Informing the consumer of any right or option of the consumer to have the record provided or made available on paper or in non-electronic form. Informing the consumer of the right to withdraw consent to have the record provided or made available in an electronic form and of any conditions or consequences of such withdrawal. Those consequences may include termination of the parties ' relationship but may not include the imposition of fees. Informing the consumer of whether the consent to have the record provided or made available in an electronic form applies only to the particular transaction which gave rise to the obligation to provide the record, or to identified categories of records that may be provided or made available during the course of the parties ' relationship. Describing the procedures the consumer must use to withdraw consent as provided in subdivision of this subsection or to update information needed to contact the consumer electronically. e. Informing the consumer how, after the consent to have the record provided or made available in an electronic form, the consumer may request and obtain a paper copy of an electronic record. The consumer, prior to consenting to the use of electronic means, is provided with a statement of the hardware and software requirements for access to and retention of the electronic records ; and the consumer consents electronically, or confirms his or her consent electronically, in a manner that reasonably demonstrates that the consumer can access information in the electronic form that will be used to provide the information that is the subject of the consent. 



Sallie Mae, who has failed to verify and provide the proper documents and proof that the loan belongs to me, continues to state it does and has failed to discuss any real resolutions. 


They just keep driving up the balance, charge unexplained interest rates and continue to utilize their unscrupulous/predatory practices particularly upon persons of XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation