Consumer complaint received 2018-08-02
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
XX/XX/XXXX I am contacting you because I have a dilemma with the credit bureaus and financial agencies located at the state of PA. My wife XXXX XXXX who is an American citizen has petition me a permanent residency, but we are still waiting for an interview that has not come. I have been granted an Authorization Employment card and a social security number. This has given me the opportunity to have a credit line, but for some reason, the credit bureaus such as XXXX, Trans Union, and XXXXx are not sharing information uniformly across agencies. I will list the agencies that are not reporting my credit payments to the credit bureaus. They are giving me this explanation, We have discussed this situation with our Financial Services Department, and was informed that the documents that you have provided are for employment purposes only, and are not sufficient to update our records XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Customer Service Supervisor XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX, P.A. XXXX Member ID : XXXXXXXX XXXX   Total Free Number : XXXX This is a XXXXXXXX XXXX and I purchased a timeshare alone with my wife. The unfair part is that my wife is getting credit for all the monthly payments we made to this time share on a monthly basis, but I XXXX XXXX XXXX is not getting any benefits for all these payments made and we are members since the year XXXX. The payments are not showing any records on my credit score. I want to know if having an employment authorization card is an impediment to have a credit score in the U.SA. Can you please contact this group and ask them why they are not updating my new social security card and removing my formal tax id that I provided at the time of the sale. XXXX F XXXX Social Security : XXXX USCIS : XXXX Card : XXXX Category : C09 In many occasions, I have send copies of my current social security card and employment authorization card to XXXX XXXXXXXX XXXX and they have refused to update this information because they are stating that my social security is only for employment purposes and they cant remove the formal tax id I provided for the current social security number. Account Number : XXXX XXXX XXXX XXXX XXXX. XXXX  XXXX XXXX XXXX, N.V. XXXX Total Free Number : XXXX Can you also contact the Credit Bureaus and ask them why they are not sharing uniform information about my current Social Security number and my employer. I have sent them my paystubs and they have not added all that information. I want to know what is going on. XXXX XXXXXXXX XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Transunion Consumer Relations www.transunion.comXXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, P.A. XXXX XXXX Presently I do not have a credit score and I do have a credit history. I am working with a Bank ( want to get a home loan ) whose name is XXXXXXXX XXXX Mr. XXXX the manager at this bank and he stated to me that I do not have a credit history and neither a score. He does not understand my immigration status just like the agencies I mention above. I have tried to let him know that is not my fault that these agencies are not updating my current information. Can you let him know please that I do have a legal status in this country and that my social security is valid and that is not an impediment to denial of having a credit line? My XXXX XXXX credit card every time I used it the cashier has to call to verify my identity. I have my cell phone lines with XXXX. My cell number is XXXX and my wife number is XXXX. Please contact the credit bureau XXXX, XXXX, and XXXX. I want to know whats going on.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation