Consumer complaint received 2022-09-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NM
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
It was Bank Of America in XXXX XXXX New Mexico. My debt card was stolen when I had XXXX. I was renting a room in New Mexico and someone went in my room apparently I have no idea who it was and 2 days later I went to use my credit debit card and I was gone. I called the bank immediately and I noticed that there were lots of charges in 1 day. The bank has the times and locations where they went, XXXX XXXX 3 times, an eye glass company, XXXX sporting goods, and XXXX there may be more stores the bank has locked me out of my account completely. It came to over {$3000.00} I told them to cancel the card immediately and that someone stold my card and to dispute all of these charges because put this money immediately back into my account and I am home isolated I have XXXX  the hospital tested me I was in XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX then I had a XXXX XXXX the doctor believe it was caused by the stress of Bank of America not helping me. I called the police they came out and made a report my card was stolen thats XXXX a criminal case. He said the bank should automatically put the money back after my report. I had a 2nd police report as well. I called XXXX police department to see if they can view XXXX tapes at XXXX stores because they had the times and locations the bank has all of this.they told me they only make reportsover {$5000.00} XXXX bank mad me come in that day to cancel the card even though I was so sick with XXXX. I made so many calls to the bank and spoke to the fraud department XXXX I dont have the dates of my phone calls and they refused to put the money back in my account itd them to go to the stores and view the tapes to see who it was because I was home sick with XXXX plus I never charged large amounts and I shop on line do to my XXXX XXXXXXXX Flairup and my XXXX since my XXXX XXXX XXXX XXXX XXXX XXXX at XXXX I only leave the house to go too docts and Hosp XXXX I take me XXXX dog for walks XXXX telling you this to show it wasnt me that made any of these purchases. I noticed my card missing on XX/XX/2021 I dont have my account information because when I call them they say my account is closed. I need help desperately to get this money back, XXXX XXXX XXXX XXXX I stay at home all day XXXX my XXXX Dog and dont interact with anyone. They told me I gave someone my card, I wouldnt even give my daughter my card to use. Thats why I told them to view the tapes at he stores. XXXX they said if I didnt give someone my card then I did the shopping myself. The bank should be sued its a disgrace for the XXXX Department not to do there job. I was my XXXX XXXX that who ever stold my card used most of my money that I needed desperately. Its a crime to steal someone credit card and the XXXX Department didnt do there job and never put this money back into my account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation