Consumer complaint received 2023-06-08
Company: BMW Financial Services NA, LLC
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
BMW Financial reported XXXX late payments to credit bureaus for payments not taken from my bank account due to their errors. On or around XX/XX/XXXX, I received a call at my cell phone for the XXXX time from BMW Financial advising me that my account was past due. I was surprised as I have been a client of BMW for almost 20 years and I always setup automatic payments and pay on time. I immediately proceeded to pay the balance in full and the requested details as to the delinquency. It seems that BMW Financial never resume the auto payment after my lease was replaced last year. Moreover, I was never contacted to advise me of the missed payments. I am writing to request that BMW remove the delinquency and late payment from my consumer credit reports for the following reasons : XXXX. The missed payment and delinquency was due to BMW Financial not setting my account for auto payment as it has been for years. 

XXXX. BMW Financial never contacted me to advise me of the payments not being withdrawn from my account. Proof is that the date they called me I paid in full and requested re-enrollment for automatic payment same date. 

This account was open in XXXX. No payments were taken the XXXX few months as I had a credit by BMW that covers the first few months. As I had always been setup for ACH for for the past 20 years with BMW I was unaware of payment not being made and received no notice at all from BMW about any missing payment. They claim they called me multiple times that is not truth. The only call I received was in XXXX and I returned the call the same date and made payment over the phone as soon as I was made aware that payment had not been taken out of my account as they were supposed to. 

I tried calling BMW Financial, but their credit department will not even talk to me. Instead they made me send a snail mail letter ( as if we were in the XXXX 's ). They replied to me with lies and excuses and refused to remove the incorrectly reported payment history, which now affect my credit. I think BMW Financial shall be help accountable not only for reporting late payment caused by their negligence, but for not taking calls from consumers. They can take our money, but do not have the coutersy to take our calls to correct issues that have long lasting effects such credit reporting? This is unacceptable. 

Additionally, BMW kept an insurance payout in excess of a totalled car balance. They kept money that shall had gone to me as it was my insurance and the payout exceeded the balance of the lease payoff. BMW got over $ XXXX in excess of the balance owed to them, but they illegally kept most of it. However, they gave me a small credit not cash so I can lease another BMW. So essentially, they stole the equity of the car and the forced to get another BMW to get the credit. This is also unacceptable and shall be investigated. 

Now to make things worst they are running my credit for their own negligence.

Company response to consumer: Closed with explanation