Consumer complaint received 2018-12-15
Company: Navient Solutions, LLC.
State: MI
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I started attending XXXX XXXX in XXXX and graduated in XXXX. When I graduated I started getting Bill 's sent to me for repayment of my student loans. I did not have a job and attempted to contact Navient, Sally Mae at the time, to ser up a payment plan. They told me I had no options except to pay nearly {$800.00} per month on my loans. I could not afford that. I then found out about the forbearance option through my own research. I called Navient and they put me on the program. I did not know it lasted only one month. They said it lasted a year and then I could renew it for up to 5 years. In the meantime I had no idea that I had a private loan. XXXX never allowed me to do any of the funding paperwork and made me believe they were actually trying to help me. I rarely even signed anything and when I did it was on an electronic pad and I never saw the document ; they read it to me. In XXXX I realize I had private loans because they showed on my credit report. I was regularly dealing with my federal loans by begging to some sort of plan to pay them off. They never offered me anything for my federal loans except for forbearance. In XXXX I hired student loan company to help me sort stuff out. The private company told me about income driven repayment and walked me through how to sign up. When I realized my private loans in XXXX they were already sent to a collections company. Navient refused to provide me with any information on the company. In XXXX I found the company ; XXXX XXXX. They told me that if paid {$1000.00} they would lower my interest rate from 13 % to 0.01 % and then I'd have to pay {$120.00} per month. These payments reflect on my Navient account yet Navient has refused to help me and has refused to report on my credit report that I've been paying every month for years now. Each private loan was initially {$6200.00} and because of Navient lacking in communication with me, each loan jumped to over {$12000.00}. I am still paying {$120.00} per month and my private loans are now {$6200.00} and XXXX and {$290.00} I'm late fees on each. My credit is poor because they refuse to explain my options to me. My federal student loans should not have been approved in the first place as I had a large amount of grant money for being a single teenage mother with very low income and living alone. I consolidated my federal loans but on my credit report it shows my loans as being " charged off '' with the charge off amount and then it shows my consolidated loans which are in good standing. I've asked Navient to remove the negative marks on my credit reports in good faith because I have maintained payments for several years now. They either tell me no, or don't respond to my inquire all together. I am facing homelessness because those negative marks are creating massive issues on my credit report and are stopping me from buying a home or moving up in my current organization. Navient has caused me and my family extreme distress with their lack of communication, refusal to provide information on services they offer that would have helped me and their lies in regards to their statement of " we no longer have access to any of your private loan information '' but all my payments are processed through them. I feel that they have taken advantage of a economically struggling young mother and have continued to try and make it impossible for me to repay this loan with their excessively high interest rates and late fees. I am praying someone will grant me some sort of relief from this nightmare.

Company response to consumer: Closed with explanation