Consumer complaint received 2018-04-27
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
My mortgage lender Chase has been providing me misleading and conflicting information regarding my application for mortgage assistance. I went through a temporary hardship and am in a position where I am financially solvent and able to resolve the delinquency. Chase has been willing to review my financial information, but has given me a litany of reasons as to why they can't help me or why I don't qualify. However, they have not provided any specifics as to what programs I was reviewed for, what type of income they have calculated, or the inputs for property value etc. Furthermore, one agent told me that a denial was based on my current credit score. None of this makes any sense. This is an avoidable foreclosure and I have done everything I can on my end to solve this problem. The issue is that Chase is making misrepresentations and not engaging in any type of fair or transparent negotiation. Instead they have moved to auction off my home. I need my case escalated and an investigation initiated into their conduct. 

We have owned our home for over 20 years. In XX/XX/XXXX we were in the middle of a remodeling project and needed funds to complete the home because we were in a rental property at the time. The bankers at Washington Mutual were aware of this situation and took advantage of us by pushing us into a negative amortization loan with a starting rate of 8 %! Although my wife and I make a good living there was no need for WAMU to hammer us with this predatory loan. I suspect that this may have had something to do with my nationality and the fact that my native language is XXXX. Even with the toxic loan my software business did well and I was able to keep up throughout the recession until the rate and payment became too high. I was pleased that I was able to get a modification in XX/XX/XXXX that lowered my payment down to approximately {$7000.00} per month. I paid that as agreed for over one year until my health issues began. Due to XXXX XXXX XXXX I had to undergo three XXXX XXXX over the course of two years. I was eventually prescribed XXXX and although it relieved the pain, it made it hard to keep an eye on my business. While in this state my former business partner who had been with me close to 30 years stole 75 % of my business. As mentioned this led to financial difficulties and I eventually defaulted on my modification. 

When I contacted the Chase loss mitigation department I was encouraged to apply for assistance. However, I have been getting conflicting answers and information regarding their findings. I believe that Chase has not yet conducted a proper review of my current and correct financial information. My finances have improved since I began the review process and I am certain that there are options such as modification, forbearance or repayment plan that are available for me. My issue is that Chase has not engaged in a fair and transparent negotiation and instead has given me false denials ( declined due to credit score etc. ) and have not provided any of the information of the inputs, income etc. that was used in my review. 

Instead of trying to work with me and move things forward their loss mitigation department has moved to set a foreclosure auction date.

Company response to consumer: Closed with explanation