Consumer complaint received 2022-01-10
Company: PARAMOUNT RESIDENTIAL MORTGAGE GROUP
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
In the XXXX to XX/XX/XXXX time period, I applied for a mortgage loan through 14 Days To Close. The company representative, XXXX, guaranteed my wife and I they could close in 14 days, despite providing them with significant information, including but not limited to the nature of my income and length of employment at my present employer. The next day, the real estate agent 's assistant contacted my wife and I. During the conversation we were denied for FNMA and FHLMC conforming products, instructed to open another credit card and to reach back out in six months ( XX/XX/XXXX ). For the following weeks, we received email listings of properties, nearly daily, despite being rejected. We received a survey email, which I responded to quite rudely, stating that the " miscommunication '' was that we were rejected for a loan despite clearly stating we were seeking an FHA mortgage for FTHB. A senior loan officer, XXXX XXXX ( NMLS XXXX ) reached out to me and we spoke at length. XXXX XXXX confirmed that the company only runs conforming FNMA and FHLMC loans. I indicated the same information regarding my income, length of employment, and suitable loan products. He again confirmed he could only assist with FNMA and FHLMC and encouraged me to " submit two years of paystubs from all employers in which I received income or commissions, to prove time in the same line of work. '' We obtained approval under the Home Ready and FHA programs desired with another lender and reached out to XXXX XXXX and XXXX XXXX XXXX. We confirmed that in the Identity of Interest statement from XXXX XXXX that she was an independent real estate sales professional and had no identity of interest with Paramount Residential Mortgage Croup , Inc., 14 Days to Close or their lending services. We emailed over a portion of our pre-approval and requested a real estate offer be placed on a listing at XXXX XXXX XXXX, XXXX XXXX, XXXX, Florida XXXX. We executed our portion of the contract on XX/XX/XXXX and went to an open house. Following our visit, we received communication from XXXX XXXX holding our valid FHA real estate offer hostage unless we conceded to use his service. Our valid offer was not submitted and we were not notified, despite four requests to confirm the submission until after the XXXX submission deadline on XX/XX/XXXX. 14 Days to Close, Paramount Residential Mortgage Group , Inc., XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX utilized a predatory lending practice and discriminated against the submission of a valid offer, based on credit history, length of employment, and loan type. In the attempt to hijack our mortgage loan, XXXX XXXX identified that the company does in fact offer FHA products and attempted to force us, under duress, to use their company or forfeit our potential valid offer. 14 Days to Close scrubs all public social platform reviews so to only show positive reviews and withholds loan types available. For my wife and I, we believe a large portion of this was caused by the fact we are an XXXX couple and not of XXXX origin, but furthermore, they attempted to and conspired to objectively withhold a real estate contract, on their own accord, unless we utilized their lending services and even sent their loan approval over via email. Notwithstanding any other purpose, our mortgage loan was denied based on subjective determination for conforming loan requirements and our real estate offer never submitted because we wished to continue with our fully underwritten loan subject to property with another mortgage lender.

Company response to consumer: Closed with explanation