Consumer complaint received 2019-06-13
Company: WELLS FARGO & COMPANY
State: DC
Product: Debt collection
Sub-product: Mortgage debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was already discharged in bankruptcy and is no longer owed

Complaint:
Subject : Complaint To : Consumer Complaint Agent, Im writing this complaint to complete my previous complaint against Wells Fargo. Let me make it clear this complaint is about XXXX XXXX XXXX. My relationship with this mortgage servicing company began as a result of a previous relationship with Wells Fargo. In XXXX of XXXX, Wells Fargo transferred my slander mortgage, onto XXXX XXXX  XXXX. Wells Fargo had no legitimate interest in my mortgage. In XXXX, Wells Fargo made some purchases that made it impossible for them to maintain its illegal claim to my Note. Wells Fargo transferred my account to it subsidiary. XXXX XXXX XXXX is a subsidiary of Wells Fargo. XXXX XXXX XXXX began calling me in XXXX. 
I asked the customer service representative ; What bank are you servicing this mortgage for? The agent informed me he was unable to disclose this information. He immediately went into telling me about how I had taken out a mortgage in XXXX. I asked him what that had to do with his call. The representative could never answer my questions about who the Note holder was. XXXX XXXX XXXX called me day after day harassing me. Each time XXXX XXXX XXXX called me, they refused to answer one very simple question, who are you servicing this loan for? 
In XXXX my father died suddenly after suffering a XXXX XXXX. I was constantly harassed by XXXX XXXX XXXX. I told the agents to stop calling me. XXXX XXXX XXXX never stopped calling, even after I told them I had filed a complaint with the XXXX  Superior Court, they still wouldnt disclose who they were collecting for. XXXX XXXX XXXX began sending people to my house and my neighbors houses with little notes saying call your mortgage company. I have been harassed and bullied by this mortgage servicing company, who cant tell me who their providing the service for. Wells Fargo illegally identified themselves as the Note hold on more than one occasion. It was this same type of bullying and harassment that got me entangled into a fraudulent mortgage with Wells Fargo. Wells Fargo transferred my non-existing illegal mortgage to its subsidiary attempting to bully me into another illegal contract. I want XXXX XXXX XXXX to stop harassing me. I am seeking damages for the emotional trauma XXXX XXXX XXXX has caused me. These people continued to call me day after day and refused to tell me why. I told them my father had died and I needed to help my sibling get his affair finalized. The calls from XXXX keep coming and still no answers to my questions. The calls continued even after I filed with the court requesting an answer. I filed on XX/XX/XXXX, XXXX XXXX XXXX continued to call and turned up the pressure by sending people to my home as well as the homes of my neighbors. Please keep in mind all the time they are calling and coming by they still have never responded to my question. Who is the holder of the Note you are servicing? XXXX XXXX XXXX is not servicing a mortgage Note for any bank. XXXX XXXX XXXX is a subsidiary of Wells Fargo developed to maintain invalid fraudulent accounts established by Wells Fargo. I have endured unimageable trauma as a result of Wells Fargos knock Off, XXXX XXXX XXXX. Please use this information to help others who have not yet discovered the con.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation