Consumer complaint received 2018-09-06
Company: Bridgecrest Acceptance Corporation
State: OH
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
To Whom It May Concern : I am reaching out in the hope that you can assist me as I have been a victim of Fraud. On XX/XX/XXXX, I took possession of a XXXX white XXXX XXXX through XXXX, who advertised no fuss, and no pick up. Shopping online and having a vehicle dropped off at my door step was a large appeal as I am a busy working professional. XXXX used Bridgecrest a sub prime lender for the loan and there was no down payment, ( an added perk. ) When I took possession of the vehicle I was assured that it had been through XXXX point inspection, and educated about warranties and the like. I was given temporary tags and temporary registration that expired on XX/XX/XXXX. About 2 weeks into having the vehicle, I noticed a clicking noise when I happened to be driving with the windows down through a Sub division enjoying the weather. I was concerned and took the vehicle to the the mechanic that XXXX required which was a XXXX. They advised a screw in one of the tires, that was in at an odd angle so the tire kept air in it but there was a screw in it, and also advised cv joint damage which was disconcerting as I had not had the vehicle very long or driven it very frequently or outside of city limits, and this vehicle had allegedly undergone 100 point inspection. I contacted XXXX and Bridgecrest about these issues and this is where the real trouble began. When I contacted Bridgecrest they could not find me in their system, not even under my social security number. My loan came up under the name XXXX XXXX XXXX, and this XXXX lived in a completely different state. My name is XXXX XXXX XXXX and I live in Ohio. After discovering this I decided that I wanted to return the vehicle and do a completely new loan with the correct information this time. Bridgecrest would tell me to call XXXX and talk to them about it, and XXXX would tell me to call and talk to Bridgecrest. Myself and my partner XXXX both spoke with many representatives at both places and after many conversations ( because even though XXXX uses Bridgecrest as their lender, their communication is poor and put upon the client ) I was told by Bridgecrest 3 times that an " unwind '' would be done at the behest of XXXX and that after that I would be able to purchase a new vehicle with the registration done correctly this time and actually registered to me and in the actual state that I live in. I was told by XXXX twice that they would initiate an unwind, that it would take about 2 weeks to complete and that I would have no financial obligation. All of these conversations were recorded by these facilities though apparently what was actually written in the notes does not match what I was told multiple times. I asked that paperwork be mailed or emailed to me about this unwind and was advised that the paperwork would be with the driver of the tow truck when he picked it up. I was given a phone number to call and schedule for the pickup. I attempted to call and schedule a pick up and was told that the person who handled that was not in office and would later return my call. No one ever did return my call and then the tow truck showed up at my residence to get the vehicle on XX/XX/XXXX around midnight. I was only aware of it because I happened to be up, and he did not have any paperwork on him either. Let it be known that the temporary registration expired on XX/XX/XXXX and that I never received tags for this vehicle which makes sense when you take into account that it was registered to a different XXXX in a different state! I called XXXX the next day and was advised that they were not doing an unwind, that there were no notes indicating an unwind, and that I had would have full financial responsibility for this vehicle that I don't have, that is registered in the wrong name, that the temporary registration expired for, that I never received tags for. I called Bridgcrest who advised that XXXX would have to initiate the unwind and that since they were not, that the vehicle would be auctioned and that I would be financially responsible for the the outstanding balance on the loan. Please note that I never paid anything at all on this vehicle because I learned that the registration had the wrong identity attached to it, so I never paid a down payment and I never paid a monthly payment. My desire was to return the vehicle and start a new loan because I didn't want any looming concerns over incorrect identities being attached to my vehicle. I was blatantly lied to about what was happening and all of those conversations were recorded by those facilities. I am asking that you please help me resolve this matter. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation