Consumer complaint received 2018-10-05
Company: GVA Holdings, LLC
State: PA
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Struggling to pay your loan

Complaint:
Email thread : XXXX XXXX XXXX XXXX XXXX  ( 1 hour ago ) to customerservice Hi, I am having issues paying back my loan unfortunately but I also found out you do not give loans to people in PA, which I am and always been located. When contacting the Pennsylvania Department of Banking and Securities I was instructed that I am obligated, under pennsylvania law, to pay back the principle amount of the loan, but no more than 6 % simple interest if the lender is unlicensed in PA. 
They asked that I contact the Federal Consumer Financial Protection Bureau as they are taking complaints now on this subject but I have not done that yet. 
Please advise. 
Thank you XXXX wrote : XX/XX/2018 XXXX XXXX  To You XXXX XXXX XXXX XXXX, MT XXXX XX/XX/18 Re : Violation of State Laws Dear XXXX XXXX, We are in receipt of your email regarding your account and your questions and concerns are addressed below. 

Clearly stated on our website and in the contract you executed it states XXXX XXXX XXXX  , XXXX  ( the  Company ) is a wholly owned and operated entity of the XXXX XXXX XXXX XXXX ( the Tribe ) on the XXXX XXXX Reservation of Montana ( the Reservation ). The following is a link to our website for your convenience : XXXX The Company is wholly owned by the Tribe, was established for the Tribes economic benefit, and is organized under and operates pursuant to Tribal law. As an economic arm of the tribe, the Company shares the Tribes sovereign immunity and, therefore, is not subject to state enforcement actions described in your XXXX mail. 

The XXXX XXXX XXXX XXXX is a federally-recognized XXXX tribe and a sovereign nation, as expressly recognized under federal law. See 75 FED. REG. 60,810, 60,811. As such, XXXX XXXX XXXX XXXX XXXX, follows the applicable principles of Federal financial consumer laws and the laws of the XXXX XXXX Tribe. 

We take these matters seriously and diligently work with our customers to answer any inquiries and resolve any issues that have been brought to our attention in a timely manner. We hope that the response above answers your question regarding the legality of XXXX XXXX XXXX providing loans to consumers in your state. 

As a customer in good standing XXXX XXXX XXXX would like to thank you for your business and let you know that our representatives are available to assist you if any circumstances arise regarding your account, including but not limited to making alternative payment arrangements, payment plans, discussing payment schedules and balances, making additional payments to save on charges, delayed or delinquent payments, etc. 

Please refer to your contract for your next scheduled payment and due date. If you foresee an issue with making that payment, or have additional questions please feel free to contact us utilizing any of the methods presented below : If by e mail XXXX, if by telephone call customer service at XXXX and a representative will be glad to assist you. A link to our hours of operation is provided for your convenience https : //greentrustcash.com/contact. 

Thank you for your time and attention. 

Sincerely, Customer Service XXXX XXXX wrote : XX/XX/2018 XXXX XXXX  To You XXXX XXXX, That email is correct. We no longer offer loans to the state of Pennsylvania. The list of states we loan to is constantly changing and Pennsylvania is a recent update to that list. However, the contracts on loans that were already provided to Pennsylvania residents before the change are still valid until the loans have been paid in full. 

If you have any additional questions, you can contact us via email or phone at XXXX Thank you for choosing XXXX XXXX XXXX Me : I did check with the above entity that I am referencing and according to them, XXXX was not allowed or given a license to provide loans on the date of my contract to anyone in Pennsylvania. 

No further response from company

Company response to consumer: Closed with explanation