Consumer complaint received 2020-04-17
Company: Medical Data Systems, Inc.
State: NM
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
On XXXX I sought medical treatment at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NM. This treatment was to be covered under workman 's compensation while employed with XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is the workers ' compensation claims administrator for XXXX XXXX. 
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NM XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Claims Representative ) is XXXX of the many individuals whom I have repeatedly maintained communications with ; repeated phones calls, emails and mail correspondence. 

I first began receiving medical bills from the medical center and after addressing these with the medical center, they indicated that the workman 's compensation failed to provide proper coverage. 
I maintained contact with both the medical facility as well as the workman 's compensation office and received assurances that the medical expense would be properly addressed and covered. 

Throughout the years, I have continued receiving medical bills and collection notices. They had stopped after the previous and exhausting round of communications with XXXX as well as the current collection agency. I have recently received another notice from a collection agency and have discovered that this medical bill is now reported as a negative account on my credit reports! 

I have extensive emails, letters, phone call records from my communications with various representatives from XXXX. 

I have forwarded your concern to the XXXX XXXX for the NM office. You should hear from someone shortly. 

XXXX XXXX indicated that she would address this concern with the XXXX XXXX for the New Mexico office. This was on XXXX of XXXX. 

XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TN XXXX Cell : XXXX I had extensive correspondence with XXXX XXXX and on numerous occasions, she assured me that this was corrected and that it would not impact my credit reporting. 
This was throughout XXXX, XXXX and XXXX. 

XXXX XXXX XXXX XXXX XXXX Claims Representative XXXX P.O. Box XXXX XXXX, New Mexico, XXXX XXXX phone XXXX fax XXXX email XXXX The following is from an email dated XX/XX/XXXX from XXXX XXXX : Good morning XXXX, I have updated billing information with XXXX XXXX XXXX as well as Professional Account Services and requested the proper billing be sent to our office for payment. XXXX stated that we will receive billing within 30 days. I will update you once we receive billing. If you have any additional questions please let me know. Have a great day! 

Another example of the correspondence after time elapsed and I continued receiving collection notices : I see that the emergency room visit was received in our office and check issued XX/XX/XXXX, but we have not received billing for physician fees. I spoke with yet another person in the billing department at XXXX XXXX XXXX XXXX XXXX XXXX, who ensured me that the billing information on your account had been corrected to work comp months ago. He has escalated this to a collector who should be calling me back today to figure out what is going on. I also placed a follow up call to the collection agency however, I have been unable to reach anyone in their work comp department as of yet. I did leave a message and will follow-up in the next hour or so. 

Sent : XXXX  XX/XX/XXXX XXXX AM From : XXXX XXXX Cc : XXXX XXXX Subject : XXXX : XXXX 's Comp. Claim I apologize for the depth of this submission. Point being, this has been ongoing since XX/XX/XXXX. I have received a recent notice from a collection agency and have discovered that this account has once again, been placed as a negative account on my credit. 

If there are any questions, comments and/or concerns, please do not hesitate to contact me. 

XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation