Consumer complaint received 2018-06-11
Company: Navient Solutions, LLC.
State: WI
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I was constantly harassed with 20+ calls a day back in XX/XX/XXXX about how I need to attend their College until I finally got so fed up, I fell for their sales tactics and signed up for college in a degree program that I never was able to use. I was promised half my school would be paid for being a single parent, I was promised a job after graduating, neither of which ever happened. I had no idea what I was getting myself into but they were very good at selling me " the dream ''. Once I graduated I had almost {$70000.00} in federal student loans for an XXXX XXXX! When, if I wasn't harassed with numerous phone calls almost every 10 minutes everyday until I answered, a XXXX school in my town offers the exact same degree for {$7200.00}. Then when I graduated I was a single parent with low income. There was no way of making the huge monthly payment and then at the time became XXXX  for almost a year. They constantly called me and I explained my situation that there is no way I can afford any of this, I told them I am XXXX  with low to no income and they didn't care. They kept talking me into going into forbearance and not explaining to me what that meant. I remember asking numerous times what " forebearance '' meant and they would explain it buys me time with {$0.00} payments to get my life together. Never once explaining that it affects my credit, and not once ever explaining there were Income based repayment options until so much damage was done to my credit I can't have a future. They don't understand that when you aren't a professional in deal with loans, normal everyday people have no idea what they are talking about. Finally after 5 years I finally called and told them they have to do something because I will never be able to afford these payments and wanted information on forgiveness. As of XX/XX/XXXX, they finally explained this Income Based payment program and I could not believe they didn't put me in this years before. I am currently in this program now and my income is so low I make $ XXXX monthly payments. My life is not going to change, I'm almost XXXX, raising my kids, and it's not like I'm ever going to use my {$70000.00} XXXX XXXX to get some amazing job like XXXX promised me. I'm trying to take out loans to buy a family car for myself and my sons but keep getting denied because of the bad marks on my credit score from Navient not correctly explaining what programs would best help my life and my situation. I need help from someone so hopefully in the future I can have my financial life back together and provide for my children, or at least other people need to be warned about this. I wish I never answered the phone when XXXX University was harassing me with non stop calls, voicemails, and giving me sales pitch after sales pitch back in XX/XX/XXXX about how I needed to trust them and enroll in college today! It has ruined my life.

Company response to consumer: Closed with explanation