Consumer complaint received 2017-11-17
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I was hit by identity theft in XX/XX/XXXX my online banking was breached where my username and password were changed I filed an internet fraud claim but at the time I could not file a check claim for the two checks that were in there unbeknownst to me one of the checks was given to a detective XXXX XXXX of the XXXX County Sheriff 's Department in XXXX Wisconsin ( XXXX ) XXXX in XX/XX/XXXX I was instructed to me with Detective XXXX XXXX I 'm the XXXX County XXXX 's Department XXXX Indiana and a detective XXXX XXXX ( XXXX ) XXXX of the XXXX Indiana Police where I was being looked at as a suspect for producing a counterfeit check to Bank of America I have tried on numerous occasions to get Bank of America to talk with the officers and Release Me From the XXXX XXXX XXXX XXXX they have reported me too according to XXXX XXXX  Bank of America is reporting me as someone who has defrauded a bank and committed check fraud this information is wrong on several occasions I have written letters both detective XXXX XXXX and detective XXXX XXXX have said they have contacted Bank of America 's Risk Management Department and said that they 're reporting of me committing check fraud is wrong I have talked with XXXX and tell check regarding the amount Bank of America Claims I owe however both those entities both XXXX and tell check claim that even if I pay the amount of Bank of America says that they entitled to it will not remove me from the XXXX XXXX XXXX to date there has been no investigation by Bank of America regarding anyone else or the people that used my account it is at my request that I ask no I demand that Bank of America call detective XXXX XXXX and detective XXXX XXXX immediately to get me removed from the XXXX XXXX XXXX and get that off my Consumer Report I have sent numerous documentation the officers have sent their reports and have told me numerous times that my name has been cleared of any wrongdoing the fact of the matter is when a customer needed help and ask her financial institution to assist her with the identity theft she was going through Bank of America through their consumer under the bus and did nothing and continued to not do anything this has resulted in undue stress and XXXX XXXX on me my family my business and my employees due to the fact that Bank of America continues to report me to XXXX XXXX as someone who is defrosted a bank I am unable to open any account at any Bank as well as anything that had anything to do with a bank my mortgage my credit cards not only on the personal side but also on the business side my money market account the bank that had my IRA all those are closed because they are all done from a bank I feel that Bank of America should at least try to assist their former customer in putting this behind her and helping her get on with her life I think they 're FDIC funding should be revoked immediately

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation