Consumer complaint received 2019-10-12
Company: CITIBANK, N.A.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Around XXXX or XXXX of 2019, Costco decided to charge the joint credit card Costco Anywhere Visa by Citibank to renew my Costco membership ending in XXXX without my authorization or permission. I had over a year without using the Costco Citibank credit card ending in XXXX and had always renewed my Costco membership at the store and paid cash. When Costco charged the credit card, I was not aware because I never received a statement until I started receiving collection letters from Citibank and saying I was 90 days late with the payment. I called Costco at ( XXXX ) XXXX and spoke to CSR XXXX. Costco apologized and promised to reimburse the payment to the credit card, waive all late fees ( which they did ) and remove any negative activity from my credit report ( 90 Days Late ). I also filed a dispute with all 3 credit agencies, XXXX, XXXX and XXXX. Costco made CitiBank credit me for the unauthorized payment, remove all interest charges and all late fees plus closed the account. The 90 days late was also removed from my credit report and brought my FICO score 93 points back up to XXXX from XXXX. When I check my credit again in two weeks, my credit score had gone back down to XXXX and the 90 days late is back on my credit history. I opened a second dispute and within a week, my FICO score was back up to XXXX and the 90 days late was removed from my credit history. Today, XX/XX/2019, I check my credit again and my score has gone back down to XXXX and once again, the 90 days late appears in my credit history. I called XXXX credit agency and the CSR told me that when I open the dispute, they sent a letter to CitiBank but they never reply back to the dispute so they automatically remove the 90 days late from my credit history and my FICO score goes up 93 points. But Citibank continues to report the 90 days late to the credit agencies and reason why my FICO score keeps going down and I keep seeing the 90 days late on my credit report. XXXX  told me to continue to open a dispute every month until Citibank stops reporting the Late Payment. I would like an investigation because I believe Costco and Citibank have made an unauthorized charge to my credit card, have damaged my credit and Citibank continues to damage my credit even after a dispute was opened and my credit was repaired and Costco removed the unauthorized charge, all late fees and interest fees. I would like an investigation to see if this has happened to other consumers and I would like and investigation to see why CitiBank keeps damaging consumers credit even after knowing that the charge was made without the authorization or permission of the credit card holder. I want you to contact both Costco and Citibank regarding this problem.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation