Consumer complaint received 2018-07-13
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I held my XXXX birthday at XXXX XXXX XXXX on Saturday, XX/XX/2018. I had to put a deposit to reserve my party. I filed a dispute through Wells Fargo to get a refund on my deposit. Instead of Wells Fargo treating me right and getting my back, they chose XXXX XXXX XXXX XXXX  decision which was to deny my claim and not give me back my refund. Do you know the horrible service that I have gone through? Did you put yourself in my shoes? It was my birthday and I was the hostess. XXXX and XXXX were apparently my wait staff. Throughout the night, I had to chase after them. I had to walk to the front of XXXX XXXX XXXX  just to look for a manager just to buzz in my staff. XXXX got into an argument with me about the house rules and told me that he has never heard of that and I don't know what I am talking about and doesn't know who XXXX is. I informed XXXX that XXXX was the event representative that I have been working with to put together my birthday party and frustrated, I ask for XXXX. XXXX was the night manager and he came out nonchalantly and told me that kids in my party are allowed to stay pass XXXX ( no apology ). When it came to ordering alcoholic drinks, the only comment that I made was that the drinks are kind of pricey for the amount that you get, XXXX kept on " shrugging '' his shoulders over and over. Why? It is unprofessional and rude. There is no etiquette in doing that. I had to introduced myself to XXXX. I didn't even know who XXXX was until she was flirting with my brother. The last straw was when XXXX handed out to go boxes for my other friends to take home my food. That was NOT his decision to make that call. There was plenty of food left and I still had people coming in late. XXXX was supposed to ask me in what to do with the food, not make the decision to give away my food. I ended my party around XXXX XXXX  so I know that I didn't go over my time. The service was horrible. Before my party, XXXX called, I asked her if XXXX and XXXX were going to be my wait staff, with an attitude, she told me NO, they are busy and unavailable & that XXXX & XXXX are just as a top notch high-quality waiters like them. The fact that XXXX XXXX XXXX dropped the ball and didn't respond to my XXXX, XXXX, XXXX or any other review sites about them, shows you what kind of a company they present themselves. Now I had to contact the corporate XXXX XXXX XXXX  to get my full refund including my deposit. Wells Fargo should have gotten my back. I am their customer. Wells Fargo claims department pushed me off when I wanted to file an appeal. They told me to get my refund that I had to contact the corporate XXXX & XXXX. They also said that there's nothing they can do since the claim is closed. Please do not choose Wells Fargo and don't have them pay for any deposit because more than likely, they will not help you get a refund. I was treated unfairly and the service was horrible. I demanded a refund and instead was pushed away to contact the merchant. That's wrong! Obviously Wells Fargo doesn't want to represent their customer, they only care about themselves. It is very disappointing and sad that the customer service has turned into XXXX nowadays. No one cares about their customer. XXXX XXXX XXXX XXXX and Wells Fargo make tons of money. I am asking for a full refund of my birthday party. I don't want to host another party. This uneventful and horrible night will never be forgotten. Both parties leave a bitter taste in my mouth. Everyone needs to know the truth of customer service.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation