Consumer complaint received 2022-12-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
To whom it may concern, On XX/XX/2022, someone unknown to me issued a bill electronic payment from one of my personal checking accounts at Bank of America to make a payment to an XXXX XXXX account for the amount of {$30000.00} ( XXXX XXXX dollars ). 
On XX/XX/XXXX, when I logged in into my bank account and noticed the debit of such payment, I immediately called the bank to report this fraud. 
The bank gave me a claim number and stated it will go under further investigation and review. 
On XX/XX/XXXX I received a letter from Bank of America confirming that this fraud claim investigation was concluded and they would not honor my claim. 
I called the bank again and after long time of holding on the phone and being transferred multiple times, the bank resolution was made and there would be no further investigation. 
Not only it was disappointing how they handled this, but the institution did also not even attempt to help me any further after being a loyal client for almost 20 years. 
All my personal and businesses accounts were tied with this institution ( holding over 50 accounts ) for many years with impeccable reputation and being a preferred reward platinum honor client. 
In addition to this, the bank has a secure system and bill payment set ups are notified to the customer when issued or set up. This never occurred. I never received an email confirmation regarding the processing of the payment in question or even adding this vendor to my profile. 
After neglecting my claim to be escalated, on XX/XX/XXXX I requested the representative that took care of me over the phone, to send me proof and copy of the payment issued to start this investigation somewhere. I hereby attach such copy. 
After receipt of this proof via mail, I contacted XXXX XXXX and sought information and help. 
XXXX XXXX unfortunately couldnt help me as this is personal information to other customer. They could not provide me with details but a supervisor to whom I spoke with did confirm the account number linked to the trace number in the letter Bank of America provided as proof of payment was an XXXX XXXX account outside the United States. 

After reaching out to other parties in sought of help, I found out that this institution has multiple fraud cases pertaining bill payments. 
In sum, I spoke with my legal advisor who suggested to start off with a police report, then file a report with consumer services. 
My next step was to file a report with the police on XX/XX/XXXX. which I also attach to this claim. 

Given all this information, evidence and sequence of event, I respectfully request your review and help. 
This is money I have been saving for years. This needs and must be investigated further and I shall recover it. 
The funds have to be somewhere. 
I can be reached at any time. 
Your prompt attention to this matter is highly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief