Consumer complaint received 2019-10-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
On Thursday XX/XX/XXXX, after checking my Spark Card  Statement, I noticed an interest charge of {$120.00} which posted on XX/XX/XXXX. I paid this card in full on XX/XX/XXXX which posted to my Spark Card on the XXXX of XXXX. I called Capital One and spoke with a representative after noticing this charge. I was immediately informed the Interest fee was incorrectly charged and I would be credited. She input the request and it was approved. 

The next day I decided to check my other credit card Venture through Capital One and I then noticed a charge for interest in the amount of {$120.00} which posted on XX/XX/XXXX. This card was paid in full on XX/XX/XXXX and remained to have a {$0.00} balance as any new charges were being paid in full and at once. 

I called Capital One and spoke with XXXX. I was then informed this fee was accrued due to the balance that was present before XX/XX/XXXX before the card went to a {$0.00} Balance. This was for the billing period of XX/XX/XXXX through XX/XX/XXXX. After explaining to XXXX about the outcome of my Spark Card, she stated that she would put in a request to have the interest fee waived and she immediately received an answer with it being denied. I then asked for a supervisor and she transferred me to XXXX I.D # XXXX. 

Spoke with XXXX ( Supervisor ) and I explained the two different outcomes of each card with the interest fee. How is one credited and the other one isn't. Considering the Venture card had been at a {$0.00} balance since the XXXX of XXXX and the Spark Card was at a {$0.00} balance since the XXXX of XXXX why was one interest fee waived and not the other. I was then told by XXXX the Venture card did not have the same option the Spark Card had to request a waiver for the interest fee. Again confused by this, I reminded her the rep I had just spoken with did in fact request an interest waiver and was denied. I informed her that both cards do have the option but only one was approved. I made the following statement to her, " Both cards have that option as your representative tried to request the interest fee waiver on my Venture card, which in turn tells me that both cards have the option to request an interest waiver, so this isn't about not having the option on my XXXX card because clearly your rep just tried to put one through. This is about it not being approved which brings me back to if my Spark Card Interest fee was waived with the clear understanding of the representative stating the interest fee was charged in error, then why not the same with my Venture, considering it was at a {$0.00} balance prior to my Spark card being at a {$0.00} balance. 

I asked if she had anyone above her to whom I could speak with and was told she was the only higher up person. So I informed her at this point I had no choice but to place a complaint with the CFPB. She and the rep previous to her stated that they would note the account.

Company response to consumer: Closed with monetary relief