Consumer complaint received 2023-12-11
Company: TRANSWORLD SYSTEMS INC
State: VA
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XX/XX/XXXX, XXXX door-to-door sales people made false promises to my husband and myself ( we will both sign notarized affidavits if necessary ) regarding services, fees, cancellation policiesand almost every aspect of the sale. 

When we attempted to modify service in XX/XX/XXXX, per the contract and promises we were sold upon, XXXX employees were discourteous, inappropriate, and threatened to levee exorbitant fees of {$350.00} ( just for changing, rather than canceling services ). We sought to rectify the problem and spoke to a supervisor named XXXX XXXX we recorded this and other calls ). We informed her that based on services and false promises, we were canceling and would not pay the cancellation fee. 

The supervisor, XXXX, finally said okay, to the lack of fee and admitted that it was a " training issue. '' I recorded the call. I have a subsequent, screenshotted chat with a XXXX employee where they acknowledge that okay was said but then debate the meaning of the word " okay. '' It is defined as acquiescence. 

XXXX then submitted a form to my bank for the one-time fee as a recurring payment, a lie, which constitutes fraud. 

My bank, XXXX XXXX, credit my account with the returned funds and found in my favour as soon as XX/XX/XXXX. 

It is also worth noting that the original promises XXXX refused to honour and stated did not exist and were not made then appeared online and in mailings sent to our home that I have retained ( promises including no contract, no fees, either cable or internet, ability to modify/downgrade at anytime ). 

It should be noted also that, regardless of the issue with the false promises -- which is serious -- and the fact that, in an interview with a XXXX employee in XXXX, I was told that those sales people were fired, the issue now is that I have been hounded by XXXX ever since. They have sent numerous credit agencies after me and, as recently as XX/XX/XXXX, hurt my credit report with a filing against me for the money, which XXXX XXXX retrieved ( I have retained the letter in which the claim was found in my favour and I was credited the money ). I do not owe XXXX any money. If they now have an issue, it is with XXXX XXXX. I am being harassed and emotionally distressed, and my financial standing is being compromised all so they can obtain {$670.00} that I was already provided via an accredited financial institution. 

XXXX fraudulently applied to the bank for the money and now they are willfully pursing a former customer with malicious intent for a debt that is not owed. It is criminal. I demand that my credit score be restored. I demand that XXXX cease and desist the harassment and discharge the erroneous debt immediately. And, if they can be charged for the harassment and pursuit of a debt they are aware I do not owe ( I told several debt collection agencies and provided my letter from XXXX XXXX ; I spoke with numerous XXXX employees ; I recounted the story and provided proof to no avail. I have recorded conversations with XXXX employees in the billing department ), I would appreciate that the CFPB go after them with full force. I am sure I'm not the only customer they do this to and they ought to use consumer money to fund services. Or charitable donations. Instead, they are causing real distress and wasting my personal time. I would like to be remunerated for the time I have spent on this ridiculous venture. 

Thank you for your consideration!

Company response to consumer: Closed with explanation