Consumer complaint received 2023-01-08
Company: Nelnet, Inc.
State: MO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
i already wrote this it timed out and didnt save my complaint. i had to hit send like 4 different times i was active when it timed me out. same thing with student loan.I did school closure as directed by servicer. denied. then made complaints for early timing out i had a rep do it with me 4 times when u get to uploading proof and what you want for the mistakes it wont accept just freezes. so we waited then it timed out and wouldnt let me retrieve it even though i hit save every time. i just recieved an email basically saying my entrys are in correct and timeline and info and submissions. i was told by every serbmvicer that listened to my issues that i should get it dismissed and file grievances. and those ssme ppl wont help me. ive been out of school for XXXX. the first time i ever even seen my loan info was XXXX XXXX theres proof. i was on an approved absence witing to take a certification thst was deemed out of date the day of test time. we were told by dean we could retake it. its only given once a year. my program was suppossed to end in XXXX XXXX and then i was going to take the second degree and teach adjunctly after that. that was the plan from the beginning. they made us do a fake graduation XX/XX/2016 i was told by financial aide to take a break and i had a job/internship waiting and new semester was in XXXX i assumed that was an approved absence and i was enrolled for XXXXXXXX XXXX XXXX  arently i wasnt. i was approved for XXXX w/ XXXX grants XXXX. i shared this info and XXXX said it was wrong. XXXX  aide guy got married went on honeymoon and i never seen him agsin. i got all my classes checked off to graduate but still neede my certification and never did a walk out plan to start payments. whichbwouldnt have been necessary since if i was enrolled. i never unenrolled or got loan info. i realized this in XXXX of XXXX i was told sorry and that i could take classes adjunctly and could still adjunct teach once I had XXXX yrs of field work. which i did already. so i would assisst teachers and mentor new students. while working. all in my field of study then school closed. i never got diploma or certification after school closed the entire city discredited the school so using it on resume has hurt me instead of helped. i was promised XXXX  perks a job and full access to the only XXXX XXXX  recording studio for life. and it closed i have nothing but a debt to show for it. my degree doesnt even come up on job searches i told them that and they called it something else. audio technician. thats a guy who fixes radios. im an audio engineer music producer XXXX busines graduate. the difference is about XXXX a yr. and this is my loan servicer and XXXX teaming up on me. Nel net/ XXXX XXXX XXXX are all parties involved They have stripped me of my degree my time my career my credit score and have stopped my pursuut of happiness and have left me destitute begging for forgiveness when its them who should beg me for mercy. my life. its ruined my life. my hopes my dreams and ive talked to them. no one cares they are forgiving everybodies loan it seems but mine. instead they make me fight when the evidence is clear. any way u slice it i deserve dismissal. from financial aide and intake fraud to shady tactics and loss of accredidations to closing with no warning.

Company response to consumer: Closed with explanation