Consumer complaint received 2020-02-04
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with customer service

Complaint:
On XXXX I have lost my cell phone which had a sticky wallet at the back of the of it. 

Called barclay abt the card being lost, the Rep went over few charges all was mine but one for over 300.00. 

I made it clear with her that it wasn't mine that is unauthorized. 

All was good until XXXX the charge appeared again on my credit card. I thought its a recurring charge with the company so I called to ask why this company is still charging me after I reported the charge unauthorized. 

I then was told that the merchant sent them docs which has my phone # / email address/ home address which matches my info. 

Alright! After I explained to the Rep. that my wallet and phone both were lost. Which means all my info is out their to be used yet she is so damn to say that the transaction is legit and that I made the purchase ...

I asked her to atleast tell me what did I purchase? 
She said some product the merchant sent you and you ordered it and you received the merchant. Really???? 
But I have not ordered and have never received anything. huh! 
I kept calling barclay over and over again to find out why I am being charged for a purchase I didn't make!

Same answer ... So decided rectify this issue my self. I called barclay to get the contact info for the merchant so I find out why the merchant charged me when I didnt make a purchase and never received any product.

The Rep this tome told me ohhhh I am sorry it isn't a product its actually a ticket ... hummmmm really???

What kind of ticket?

The Rep is mute ... .. Comes back and says an event ticket. 
For what? 
Eye mashes ... .. But I have never booked the eyelash tickets and never attended the event.

She appologized and said I am sorry but the case is closed and decision is made that you made the purchase and u need to pay the balance on ur credit card.

I asked her to give me the merchant contact let me solve this my self.

She gave me some # ... ..when I called it was a number a 3rd party credit card company who r charging ppl for events And if customer have any question abt the charges on the credit card they need to login to the acct through online to get in touch with them by emailing them.

Honestly ... ..how in the world am I supposed to contact the ppl who r claiming that I bought tickets from them and I cant find the actual merchant anywhere on the web?

I am being accused by Barclay.

They r asking me to send them a copy of my new ID???

I had 2 DL one with my old address and the one I lost was with my new address.

I did go to the DMV to get a new DL.

I was told my old DL is ok to be used untill the exp. Date which is XX/XX/2020. 

So I left the DMV. And decided to use my old ID.

I never did a police report because there was just my DL and the credit card no cash involved And my was just one of the boost pay as you go with a cracked screen.

So thought the phone was not worth it and the credit card I called and report lost and DL I will have to get a new one.

But Now because of Barclay I accrued to me that not all banks have your back when there is unauthorized transaction made on your credit card and you are being a victim and yet banks like Barclay stands on the thieves sides and help them steal from the customers who has nothing to do with transaction was made.

What upsets me is that I called barclay to repirt my card lost. N yet they accuse me of lying.

I tried to talk to the higher management but the Reps. Never transfer you they just talk ... talk and talk and they say this shud be taken care of I just submit a new claim and you shud Hear from us etc.

I am just sick and tired of barclay and the uneducated employees.

Was just looking for help online if your credit card company is accusing you and holding you responsible for the charges you didn't make The web search brought me here and I hope that someone helps me get my money back.

I don't 8 want any business with barclay bank NO more.I AM DONE WITH BARCLAY!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation