Consumer complaint received 2019-08-05
Company: SUNTRUST BANKS, INC.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This is the second or third time I have been harassed in regards to a fraudulent transaction that was authorized by SunTrust Bank. 

I have submit previous complaints in regards to this matter that I reported both to SunTrust Bank 's Fraud Department as well as the XXXX Sheriff 's Department 's Fraud Department. 

All documents were turned over to the XXXX Sheriff 's Department for fingerprinting and analysis since the people in the local branch of SunTrust 's Fraud Department did not want to take responsibility for clearing a fraudulent check. 

The Detective I spoke with in XXXX Sheriff 's Department stated the funds were sent out of the state of Florida and into XXXX, Ohio and the state of Illinois. I was advised the information was given to the authorities in those states and there was nothing more the state of Florida could do. 

This information has been previously reported to SunTrust Bank in addition to complaints previously submit on this CFPB website in regards to this matter. 

It was a case of fraud that I turned over to authorities. SunTrust is well aware of the situation and had access to the information that I personally walked into the local branch and gave to them. 

I no longer have an account at SunTrust Bank. They cashed a fraudulent check and failed to protect myself and my children as one of their accounts. They lost my trust in addition to my business and access to my hard earned money. 

I have reported this issue before. SunTrust needs to understand the continuous harassment can, will and should result in violations and fines. 

I have repeatedly given them the information they do not want to admit. I have repeatedly told them via phone and writing ... DO NOT CONTACT ME AGAIN IN REGARDS TO THIS MATTER. DO NOT CONTACT ME VIA PHONE, MAIL OR EMAIL EVER AGAIN IN REGARDS TO THIS MATTER. 

SunTrust Bank cashed a fraudulent check. I depended on them to protect me and my children as clients. I needed a bank that would protect my account. That includes Fraud Protection. SunTrust failed. 

They were given the information that they did not want. I turned all documents, envelopes, everything over to the XXXX Sheriff 's Department. 

This has been documented previously and in several complaints. 

Now I am getting contacted by a company called XXXX XXXX XXXX XXXX XXXX They either bought or got sold what is called " bad paper '' also known as " dead paper. '' This is a Professional FYI to XXXX XXXX, XXXX : I am not going to waste my time on making a phone call to your office only to have to educate one of your inexperienced " agents '' reading off of a script called " How to do Debt Collections for Dummies 101 ''. However know this now, here it is in writing ... DO NOT CALL ME NOR CONTACT ME IN REGARDS TO THIS MATTER EVER AGAIN. 

SunTrust Bank has a huge problem since they have been warned previously. SunTrust Bank cashed a fraudulent check. They know it as I have previously reported them. Their authorization has been revoked. I do not trust them with my money. They lost me as a client. DO NOT CONTACT ME AGAIN IN REGARDS TO THIS MATTER.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation