Consumer complaint received 2019-04-10
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
Regarding XXXX XXXX XXXX Loan No. : XXXX TS # : XXXX with JPMorgan Chase Bank, N.A. 

1. JPMorgan " Chase '' Bank has NEVER paid any Property Taxes and/or Home Insurance on my behalf. If they did, I would have received a refund from the Country Tax Collector for double payments and/or a policy number for my home insurance. Yet, Chase has billed me on my monthly premium, some escrow accounts dating back in XX/XX/XXXX!!! before I had even purchased my house which was in XX/XX/XXXX. Also, prior to obtaining a {$130000.00} HELOC with then " Chase Manhattan Bank '' in XX/XX/XXXX. ( Please see 6-pages Escrow Shortage {$3700.00} Taxes and Insurance for XX/XX/XXXX to XX/XX/XXXX. ) which is very confusing with no explanation when I brought to their attention. 

2. Chase as Servicer of the loan and/or Affiliated Owner ( XXXX ) and Insurer " Chase Payment Assurance '' of the above loan account has maliciously interfered with my right and responsibility to pay off my loan in full, and in a timely manner, as I had done it with my previous lenders ( XXXX XXXX XXXX in XX/XX/XXXX and XXXX XXXX-XXXX in XXXX ) in less than 5 years via timely refinancing and with the bank 's cooperation. 

3. However, Chase with or without an escrow account, by adding the property taxes, and home insurance ( approximately a sum of {$5400.00} annually or $ XXXX monthly ) which I've been paying myself ever since I purchased the house in XX/XX/XXXX, has caused my premium payments to be " insufficient '' for what Chase has expected. Thus, causing unnecessary finance charges, interests and late fees to a never-ending loan balance, after 18 years of consistent payments with NO missing premium. I didn't know that my previous lender, was also the Chase, or Chase-affiliated Bank. ( Acct : XXXX, then XXXX and now XXXX ) 4. Even some of my payments were returned to me after couple of months while I was charged for late fees and finance charges, as though Chase wants to deliberately force my house to foreclosure. 

5. JPMorgan Chase not only has ruined my excellent credit and the opportunity to refinance with other banks who were offering me from Zero APR to less than 3 % fixed on my HELOC, but also has erroneously and systematically setup my account in a DEFAULT status, and consequently leading to FORECLOSURE via their " Non-judiciary '' Foreclosure Trustee, XXXX XXXX XXXX XXXX XXXX " XXXX  '', despite my numerous verbal and written requests to remove their unjust, unethical and wrongful foreclosure on my residential property, where my wife and children are residing. This senseless and hostile aggressive act on the part of Chase Bank against its royal customer need to be stopped immediately. 

6. Furthermore, Chase has systematically ignored my loan modification applications since XXXX to present, and when the interest rate was relatively lower then now. Nevertheless, I have never missed any payment while the account was under dispute. And have been in full compliance with Chases Trial Loan Modification in XX/XX/XXXX. I have been paying {$820.00} in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, in addition to {$2000.00}, in XX/XX/XXXX which was returned to me a month later. Not a dollar of my payments has been applied toward lowering the alleged principle. And all my complaints about the Chases mishandling and miscalculations of the Monthly Premiums have been ignored to this day while at the same tome adding more penalties to my loan account. 

7. I believe I dont owe any money to JPMorgan Chase Bank. Those finance charges, late fees and penalties, which are the accumulation of the property taxes and insurance that I have been paying myself, ought to be reversed to make my HELOC account current, if not XXXX balance. Thus, this wrongful and unjust foreclosure ( TS # : XXXX with Sales Date of : XX/XX/XXXX ) by JPMorgan Chase and its Trustee, XXXX XXXX XXXX XXXX " XXXX '', ought to be stopped immediately without further delay. 

Thank you, XXXX XXXX XXXX : ( XXXX ) XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation