Consumer complaint received 2019-04-29
Company: Ocwen Financial Corporation
State: AK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Fraud or scam

Complaint:
Remember me, OCWEN? Complaint # XXXX " Simply put, we were " OCWENed ''. OCWEN told us not to make payments while we were going through their in-house modification program. AFTER we applied, we were notified that OCWEN does not modify second mortgages. But you know what OCWEN does do, they will foreclose on a second mortgage, which is exactly what they did. My bride and I were out of the country when OCWEN sent us certified letters, notifying us of the foreclosure they were pursuing. We never received those letters because of how long they were in our PO Box , consequently those letters were returned ( which is on record ). But we did receive an eviction notice in XXXX, after OCWEN was actually successful with foreclosing on our home. Wrapped up lawyers expenses, destroyed credit, and unable to get a credit card or refinance our first mortgage, OCWEN is slowly financially killing us. '' In the last complaint, OCWEN gave a snarky ( CFPB public ) response of ; " XXXX XXXX informed Ocwen that you would not be able to make the increased payments, and the calls resulted with Ocwen providing XXXX XXXX with information as to the process of applying for a loan modification. Ocwen agreed to set up an appointment with a Relationship Manager to further discuss the issue, but I can find no evidence that anyone from Ocwen instructed either of you to default on your loan to qualify for a loan modification. '' Loan Modification? I can find out if I qualify for a loan in 15 minutes.It took OCWEN 2 months to figure out that as a 'loan servicing ' company - OCWEN is not allowed to modify second mortgages??? This part of their strategy to foreclosure. 


That was cute, until I actually found video of the phone conversation where OCWEN did in fact tell us NOT to make payments. ( I began recording our interaction because the whole process seemed so shady ) Well, we took OCWEN to court, won, and OCWEN is still not fulfilling the obligation spelled out in settlement agreement, which includes credit restoration. 

I am happy share this video with anyone interested, and how we beat OCWEN in court.However, just because we won in court, doesn't mean that OCWEN will adhere the settlement agreements.We live in Alaska, OCWEN is based in Florida - apparently they don't feel obligated to rules and the judgement agreed upon in Alaska.This case was settled on XX/XX/XXXX, and OCWEN still has done nothing to repair our credit with the reporting agencies - and this was agreed upon as terms of the settlement.They kicked this can down the road for 4+ years and are still dragging their feet.There have been talks back and forth with lawyers, but absolutely zero results.This is not rocket surgery - it should take no more than two days to speak with the 4 major credit reporting agencies and remove the default ( that OCWEN strategically placed while we going through loan modification, ensuring that we could not refinance with any other institution. ). 

These evil people are ruining hard working families, and doing so with no remorse and what appears to be no consequences for their illegal activity.

Company response to consumer: Closed with explanation