Consumer complaint received 2018-01-24
Company: Medical Financial Services, Inc.
State: MS
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
My name is XXXX XXXX. I tried to choose the closes issues that you listed to mine. They do n't exactly fit my situation but I hope I 've explained my issue enough so that you understand it. I was taken to XXXX XXXX Hospital on XX/XX/XXXX. I was taken to XXXX XXXX by ambulance, which was called by the Medical facility in which I had a dr 's appointment for that day. I was taken to XXXX XXXX at XXXX XXXX XXXX XXXX MS XXXX. I received a bill from XXXX XXXX Hospital a few weeks later which was about {$4000.00}. I thought that was very high so I called my insurance company and they told me that it was out of network and that 's why they did n't pay but a small portion of the bill. I told the Insurance rep that it was not my fault that I was taken to this hospital by ambulance and that it should be treated like an " in network hospital '' and they agreed. They insurance rep told me that they would be resubmitted the claim as " in-network ''. They very same day, I called XXXX Hospital and told them that they insurance rep told me that he was submitted the claim again. The XXXX XXXX hospital rep said she was typing this information in the notes and that if they needed more information they would contact me. I told the rep that if I owed anything further to please send me a new bill and she stated they would send a new bill if I owed anything further. 
I never received ANY other bill that there was still a balance owed to XXXX. The next correspondence I received regarding XXXX XXXX Hospital was from Medical Financial Services , Inc.I did n't believe this to be true because XXXX never sent me any further correspondence. After getting several letters from Medical Financial Services, I decided to ask for verification of this account. They send me the attached papers. I was thinking that there 's no way I owe them because XXXX would have sent me another statement if I stilled owed them once the Insurance company re-filed my claim. XXXX should have a record of this call and notes as the rep stated she was taking notes and if there was anything I owed, they would mailed me a letter which I never received after the 2nd claim. I disputed this with Medical Financial and the credit bureaus. My 2nd issue is that I never gave XXXX XXXX permission to give Medical Financial Services , Inc any of my medical information. I never signed any paperwork for them to do so or gave permission for anyone to sign. I have written XXXX XXXX 3 certified letters with my complaints and they have not responded to one of them. Medical Financial sent me a letter saying they would not respond to me any further because they have already sent me validation. No the papers they send me IS NOT validation that I owe them any monies. If I owe XXXX XXXX Hospital, they should have sent me a statement of what I owe them after my insurance company did another claim for my visit. I did not sign a contract with Medical Financial nor do should they have ANY of my medical information. If I owe XXXX, I should have been allowed to pay THEM in which I had services rendered. I feel that my medical privacy was violated in this matter. This could have been avoided if XXXX XXXX would have just let me known that there was still a balance instead of sending it strait to collections and Medical financial services placing it on my credit. If I indeed owe XXXX I have no problem with paying XXXX. This should not have went to collections and I was properly notified of another balance and I did not give them permission to share my records.

Company response to consumer: Closed with explanation