Consumer complaint received 2020-05-15
Company: EQUIFAX, INC.
State: DC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Below is a copy of a notice regarding the results of a dispute to Equifax. 
However, when I tried to access the results my login is rejected. Additionally, when I have called my calls are placed on hold and not answered. Presently, I am holding on the phone now for 1.25 hours. I can not get the results even when I try to change the password. The response is that I must call ( XXXX ) XXXX. I can not get through to a representative on that number either. 




Reminder : Your Equifax Credit File Dispute is Complete Inbox x  Equifax XXXX XXXX XXXX ( 12 hours ago ) to We've completed your Equifax credit file dispute View in browser MyEquifax We've completed your Equifax credit file dispute. 
View your completed dispute online MyEquifax  We've received your dispute and it's in process Your dispute is complete and ready to view online Dear xxxxxxx As a reminder, we've completed your Equifax credit file dispute, and you can view your results online. Your dispute results will remain online for 24 days. You may not be able to access your results online after XX/XX/2020. 
Your Equifax credit report dispute confirmation number is XXXX VIEW DISPUTE STATUS Thank you for giving us a chance to better serve you! 
Credit Disputes 101 If you find incomplete or inaccurate information on your credit report with one nationwide credit bureau, you may want to check your credit report from the other two nationwide credit bureaus to see if their credit reports also include the same incomplete or inaccurate information. 
VISIT XXXX  VISIT XXXX Frequently Asked Questions What should I expect after filing a dispute? 
After completing your dispute review, we will make changes to your credit report based on the information you provided if we are able to. If not, we will contact the reporting company to verify the accuracy of the information you're disputing. 
Read more How do I update or change my name or address on my Equifax credit file? 
We recommend that you contact each of your creditors to confirm that your personal information is correct in their records. Updating your personal information with your creditors will help make sure the information reported to Equifax by your creditors is correct. 
Read more LEARN MORE 2020 Equifax Inc. All rights reserved. Equifax and the Equifax marks used herein are registered trademarks of Equifax Inc. Other product and company names mentioned herein are property of their respective owner. 

Please do not reply to this email. Mail sent to this address will not be answered. If you any questions, please call us at ( XXXX ) XXXX between XXXX XXXX. and XXXX  ( ET ), 7 days a week. You may email us anytime at XXXX. 

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Company response to consumer: Closed with explanation