Consumer complaint received 2018-04-07
Company: Perfection Collection
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
Three men came to our home to tell us about their alarm system. They saw we currently had XXXX alarm system and explained that our alarm system was not the same caliber as theirs. They said that their alarm was better because it was wireless and a robber couldn't cut the cables and disable our alarm. They said some pitch about their system including an energy saving program that could be managed through the telephone app. They promised we would save money while using their alarm system package. So we decided to purchase the equipment which was roughly {$1000.00} I put it on a credit card. In the first month XXXX had to come back to our home 2x to reinstall because the first time they set up their thermostat monitors they switched our AC with the Heater the second time our ac was still not functioning properly. Imagine thinking you had the AC ready and cool before coming home from a long day of work and come home to a home in the summer time over 90 degrees hot. 
The third time we had to actually hire a professional it was in the winter time when XXXX connected our heat they placed the coils on our AC/Heater unit on emergency heat which caused us a {$1200.00} electric bill. XXXX XXXX response to their mistake, which is what the professional company we hired to correct the issue told us, it was in fact XXXX XXXX error. 
XXXXXXXX XXXX response when we presented these claims was to credit our alarm bill {$30.00} dollars even-though our electric bill was over {$800.00} our usual expense thanks to their error. The contract we signed was for a 36 months however the contract explained that we were supposed to save money and that our home would be monitored 24 hours a day. 1 ) We did not save money and their response to our electric bill was not at all correcting their mistake considering I had to pay a professional to fix their error an additional {$120.00}. 
2 ) The alarm kept disabling and at times would not be monitoring and we would get those alerts on our phone app. 
3. ) several times the alarm would enable on its own and warned us that our system was not performing adequate surveillance. 
When our electric bill kept coming up higher than it normally would we stopped paying XXXX because they did not hold their end of the contract with an energy saving plan and monitoring our home 24 hours a day. We called XXXX to cancel our contract even offered to give back all the equipment back on a system we don't use let alone need, their immediate response was no and instead reported a {$2100.00} debt to our credit report for both myself and my spouse. We have spoken to other individuals that have had the same issues with XXXX. Not to mention a class action lawsuit recently settled with XXXX for the false claims to lure clients to their false claims making XXXX seem subpar. We were victims to this luring of false advertisement and in addition have now been suffering over a 3 years with negative impact to our credit report.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation