Consumer complaint received 2021-10-04
Company: Mr. Cooper Group Inc.
State: WI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
List of issues 1. XXXX loan was fraud by deception, hidden fees, over inflated value of the home by the appraisal company which was told could only be done by their appraiser, non-disclosure of points paid, PMI insurance, closing cost, and working with a mortgage company to further exploit a toxic Mortgage. The owner of the business went to prison for mortgage and other financial fraud. 
2. In XXXX XXXX the crash of the housing market was mainly due toxic loans and non-compliance by mortgage brokers and over looked by the regulators in the lending market. 
3. During this time many of these subprime loans were taken over by XXXX XXXX and XXXX XXXX, which in return were contracted out to servicing mortgage entities. 
4. The Loan we have were serviced by XXXX, XXXX, XXXX, XXXX, Mr. Cooper, and in between, smaller brokers, and, which all had legal action by the U.S. government taken against them for violations in various aspects related to servicing of these loans. ( which all happen to us ).

5. The original Home loan and pasts modification were put together with numbers that are incorrect and based on false numbers by fraud from the start of Day 1 to purchase and buy this house.

6. Current complaint is how Mr. Cooper managed the servicing of this loan for Fannie Mae.

7. Such as *The way the payments were applied and distributed in a way that went to interest, fees, back Escrow due, and then principal. Which was design to recover their costs first. 
* Fees $ XXXXmo on each statement, legal fees, inspection fees, and misc. fees. 
* Statements sent via mail within days that contradicted each other. 
* Modification delays * Notification of Sale and transfer notice 404 after given after the 30 day requirement. 
8. The current handling of the Modification paperwork faxed on XX/XX/XXXX. 
9. Sold loan on XX/XX/XXXX to XXXX XXXX, during this time Mr. cooper was aware of this but did not inform us via mail or during phone inquiries. Continue to relay to us once a week by XXXX that Mod was still in the underwriters hands. Also known as Notice 404.

10. During the process they said that more documents needed to be summit to continue the underwriters process. This happens 4 times only found out by weekly calls for an update on the status of the Mod and got letters via mail after the calls. These letters stated the documents must be received by Dates that were well beyond the transfer date of the loan. I believe this was a delay tactic as they know this is a toxic loan and again given to another servicer awarded by Fannie Mae and let XXXX XXXX deal with it. 
11. How many times are servicing lenders keep doing this just profit after paying fines and sell at the last minute to minimize loss on the loan for the stock holders. The risk to them is worth it and continued doing the same.

12.I have many documents dating back to the beginning of this loan. This includes the past Mods, all original uniform docs and fraud court papers, monthly statements from day 1, transfers papers, all letters from servicers, misc. paperwork, and other related court docs from the past and judgments made against all the servicers that handled our mortgage.

Chain of events during Review of the current modification : * Was told the max of modifications thought out life of loan of was being waived which was a result of past complaint sent to you and Fannie Mae and now can be reviewed for a current modification. 
Keep in Mind this was all a delayed tactic, as they Know of the Sale on XXXX XXXX ( no 404 notice until XX/XX/XXXX ). 
*Right around XXXX Mr. Cooper said we were granted a review for a new modification and outlined via phone then mail the documentations needed to complete. 
* Once weekly updates were relayed by XXXX ( My point of contact ) calling me at my request. To keep us updated status of Modification. 
* XXXX Faxed modification applications plus requested supporting documents ( 44 pages ) * XXXX After current weekly call was told to send more docs to explain the numbers from the paystub which the underwriter incorrectly calculated them as we made $ XXXX/per mo. and needed more current paystubs to clarify the numbers. ( 10 pages ) * XXXX faxed my delivery daily audit report which shows days tips, gas, and hourly wage. 
XXXX called no new updates still in underwriting. 
XXXX called no new updated still in underwriting. 
XXXX called for the weekly update told still in underwriters hand. I told her that my wife had quit her job at a XXXX XXXX  due to covid thus me having a XXXX XXXX, and her previous XXXX, but had found a new career. Told her that she had a replacement job in place. Then was asked to send letter of expiation and letter from new employer to the Underwriters Dept. 
XXXX-sent fax Letter from current employer stated date of hire, pay rate, and Hrs/per wk. 
* About XXXX received letters in mail from Mr. Cooper and XXXX XXXX XXXX the Sale Dated XX/XX/XXXX. 
* On XXXX called for weekly update. Asked about the timing of sale and the effect on the Modification. The response was that she had no control of the sale and our Modifications documents are incomplete as the last letter from My wife faxed on XX/XX/XXXX did not contain the annually salary of her current employer. ( if this not a delay thing tell me what it is ) if they can not do the math of $ XXXX x XXXX hrs//wk x XXXX x XXXX = {$32000.00}, they need a new underwriter. 
This should be look at in a more in-depth one on one since I have many documents to share to put this in full scope of what happen and is about to happen again with the Covid forbearance ending. The loan servicing companies I believe to test the limit they can get away with as they did in the past. 

Solution I would like the help with from your agency to to look at all the paperwork I have to better understand the whole picture and scope of what happen to us and many others that fell under radar during the mortgage crisis. I would have liked to send all the papers and evidence via attachment. But with over 500 pages of documents, it would be easier to send via balk mail or someone to see them in person.

It is a matter of the fight that we had to go through the life of this loan some at are fault for missed payments for unexpected situations. We were proactive at all times of the solve missed payment options available during the loans cycle. We first missed payments in XXXX thur current. That looks bad, but with reason. With the documents and trail of events Mr. Cooper communications via mail, phone, Faxes, and agreeing to statement that this call is begging recorded. The phone calls may help clarification on the mortgage modification, attempts to make payment options, questions on payment distribution, forbearance extension denial, and many so called point of contact person. 
Please refer to the following Cfpb # XXXX Cfpb # XXXX XXXX servicing Bureau of consumer finical protection vs. Nationstar Case # 1:20-cv-3550 XXXX XXXX XXXX ( PMI ) Case # XXXX been charge $ XXXX/mo Darin and XXXX XXXX XXXX XXXX Case # XXXX, this was done by me with no attorney, knowing that the foreclosure was being done illegal means to prevent and hide the loss during the housing crisis.

Look at the Department of justice office of public affairs published XX/XX/XXXX I have many other related Court Documents and US Government Mandates to back this up. The above is just the start, Have many more related to our situation.

Many years thought all this, I did my investigating to understand how to deal with the past and current servicer tactics at the end to make money, and personal objective to hold these servicers accountable for the deceptions.

Solution I feel in the event of the fraud from the begging and continued though out the life should be settled to turn over the title and the forgive the Loan. The other option is to Make the loan Modification based on corrected numbers from day one and past mods that was put together with many errors. 
I will send via fax the documents to show deceptive tactics to delay Modification, Payments made in lump sums but went to unapplied fund on statements for months. I have the statements for transaction. Related to Mr. Cooper. Will be sent within 2 days of this summited complaint. 
Thank You

Company response to consumer: Closed with explanation