Consumer complaint received 2021-11-26
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I received a promotional offer encouraging me to shift spending to my XXXX XXXX XXXX  from Barclay 's. Terms of the offer were : ================================================================== Use your XXXX XXXX XXXX to earn an additional XXXX XXXX in XXXX XXXX for every {$1.00} spent on grocery store, drug store and restaurant purchases, up to {$100.00} in XXXX Cash each month from XX/XX/2021 to XX/XX/2021. 

This offer is valid for select cardmembers and is not transferable. If your account is closed or you switch to another product during the promotional period, you may no longer be eligible for this promotion. If you receive this offer and enroll by XX/XX/2021, you will earn an additional XXXX XXXX in XXXX XXXX for every {$1.00} spent on grocery store, drug store and restaurant purchases, less credits, returns and adjustments ( " Net Purchases '' ) with transaction dates between XX/XX/2021 and XX/XX/2021 up to {$100.00} in XXXX XXXX each month of the promotion. Purchases in the specified reward categories must be submitted by merchants using the corresponding XXXX XXXX XXXX ( " MCCs '' ) in order to earn additional XXXX XXXX. MCCs are categories used by merchants based on the goods and services they sell. Barclays uses the MCCs when creating the reward categories, however, we have no control over how merchants choose to be categorized, and as a result, some purchases may not fall into the expected category and will not qualify to earn additional XXXX XXXX. Additional XXXX XXXX may not be earned if the merchant submits the purchase using a mobile or wireless card reader or if you use a mobile or digital wallet to pay for the purchase. Additionally, purchases made through third parties, including online marketplaces and resellers, or using a third-party payment account, will not earn additional XXXX XXXX. Failure to maintain your creditworthiness during the offer period may result in actions on your account, such as a credit line decrease, that would reduce your ability to take advantage of this offer. To receive the additional XXXX XXXX in XXXX XXXX, your account must be open and in good standing at the time of fulfillment. All additional XXXX XXXX earned will appear on your statement XXXX weeks after the end of the promotion. 

================================================================== I received an email from Barclay 's confirming my enrollment in this promotional offer on XX/XX/2021 ( though I believe that I enrolled on XX/XX/2021 ). 

To take advantage of this offer, I shifted my spending habits from other rewards credit card to my Uber Credit Card. I believe that I spent at or above the maximum eligible purchase amount. 

I have not received any credit for XXXX XXXX on my credit card, as promised by the promotional offer. 

I have opened XXXX customer service complaints directly with Barclay 's, both of which have been closed without resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation