Consumer complaint received 2021-11-16
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
My initial complaint OF XXXX didn't allowed me to update the XXXX XXXX XXXX of Executive Client Relations AT PNC did to me TODAY after ME being on A call with XXXX XXXX XXXX XXXX XXXX  , for XXXX XXXX in total BECAUSE XXXX GAVE ALL THESE EXCUSES & LIES THAT THEY NEVER BLOCKED MY CARD. 

This woman listed below, ASIDE FROM THE ENTIRE DISPUTE DEPT., AT PNC keeps blocking my credit/refund. 

XXXX XXXX. 
Executive Client Relations PNC Bank, N.A. 

Office : XXXX WAS NOWHERE TO HE FOUND AFTER SHE REQUESTED A 3 WAY CALL. XXXX, GAVE ALL THESE EXCUSES ON NOT GIVING ME MY CREDIT. SHE INSISTED I DO THE LEG WORK & DO A 3 WAY CALL WITH XXXX XXXX WHEN I GOT THE STREAMING COMPANY ON ThE LINE, I THEN CALLED HER, AND IT WENT INTO VOICE. THE VENDOR ASKED TO TRY AGAIN. ON THE 3RD ATTEMPT, BACK TO VOICEMAIL. XXXX WENT M.I.A. ON THOSE 3 ATTEMPTS, XXXX XXXX  CLEARLY STATED TO on her voicemail to RETURN MY MONEY {$47.00} {$35.00} {$47.00}. 
Imagine, the vendor telling this good for nothing bank on her voicemail to RETURN MY MONEY, and she refused this money hungry bank. 

Check out the attachment on the incompetency of XXXX XXXX of PNC. AGAIN, ONE MONENT SHE WANTS TO HEAR XXXX MERCHANT TELLING THEM TO RETURNED MY MONEY, XXXX  NEXT, INCOMPETENT XXXX NOT BEING SATISFIED WITH THAT. 

CFPB, I TOLD YOU FROM THE START THIS BANK IS SALIVATING FOR MY MONEY. THEY SHOULD BE FIRED STARTING FROM XXXX & EVERYONE IN THE DISPUTE DEPT. FOR THE GROSS NEGLIGENCE. 

PLEASE KEEP THIS AS A COMPLAINT TOWARDS XXXX XXXX OF PNC BANK OR ADD TO THIS COMPLAINT THE END RESULT. THIS BOLOGNE THAT SHE WAS WORKING ON IT WHEN SHE TOOK A DAY OFF LAST WEEK. WORKING ON WHAT? GIVING CONSUMERS XXXX. 

BELOW WAS MY FRUSTRATING EMAIL I SENT. SHE BETTER GET ON THE PHONE & call the merchant herself since they left her 3 messages to return my money. She's so ignorant that I won't deal with her incompetency. Period. 




-- -- -- -- - Forwarded message -- -- -- -- - From : CC> Date : Mon, XX/XX/2021, XXXX XXXX Subject : You Went MIA???????? 
To : XXXX XXXX Fwd : You Went MIA? XXXX 

Frustrating being on the phone resolving this matter when it was PNC duty. 

Go into your voice inbox since we tried three times to 3 way the call. I even sent you a message to stand by for it, and you didn't. Heard enough of PNC EXCUSES. 

XXXX, from XXXX XXXX streaming company left you a DETAIL message to put my money back in my account as follow : {$47.00} {$47.00} {$35.00} PNC HAS GIVING ME THE RUN AROUND WITH BOGUS EXCUSES. 

JUST PUT MY MONEY Without BLOCKING IT PER XXXX XXXX XXXX. 

DONE REACHING 2 YOU, XXXX VIA EMAILS & CALLS, AND YOUR UNAVAILABILITY OF THE 3 WAY CALL YOU Requested, BUT WENT VOID | M.I.A. 

PNC ARE THE WORST. THE MONEY DOESN'T BELONG TO Y'ALL, SO STOP THIS NIGHTMARE. SHAME ON Y'ALL. DONE WITH YOU. DO YOUR JOB AND GIVE ME MY MONEY TODAY. EIGHT MONTHS OF XXXX WITH INCOMPETENT REPs of PNC. PERIOD. 

MY INTEGRITY SUPERCEDED PNC LIES & EXCUSES. Y'ALL PUT A BLOCK. GO FIND THAT TAPE. 

GOODBYE. 
GIVE ME MY MONEY. 

DISSATISFIED CUSTOMER. LOUSY SERVICES IN THE ENTIRE SENSE.

Company response to consumer: Closed with explanation