Consumer complaint received 2018-07-10
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I want to express my frustration working with Select Portfolio Servicing as so its called, in working on a Loan Modification on my subject property located in XXXX, New York. I'm very certain that Select Portfolio are receiving many lawsuits due to mismanagement of files, and also misdirecting clients and forcing some clients to loose their house to foreclosure due to not understanding the the situation of the client. My complaint has been going on with Select Portfolio for a while. It started in XXXX with the simple request of a Loan Modification due to I was facing a Hardship and could no longer afford to pay the mortgage of my house. All the time through the process, they kept requesting the same documentation over and over again with no results. They claim most of the time that documents were not received or mishandled. All the time we tried contacting the bank for an update of our process, there was a different representative, not only did they not know what was going on with the case and file, but they could not even find any updates nor any documentation regarding my file. Most of the time they kept telling me that there were no current updates and that the account specialist will follow up with me regarding the file, which they never did.It is not my fault that i felt behind on my mortgage and have caused this large debt to be accrued. I have done everything in my part as they have requested, until this date no resolutions has been reached. I finally was able to execute a complete package, and have the correct income to qualify for not only my mortgage, but for the Loan Modification as well.I was able to rent part of my property and collect a rental income of {$2500.00} on a monthly basis..All I'm looking or is for HELP. Now, SPS has placed a sales date on my property for XX/XX/XXXX. I dont understand why they would have placed a Sales date, when I have been complying with the Loan Modification and request of documentation to save my house. You have all required documentation with updated information for a review, and you do not want to open a template for a review of a loan modification for a possible solutions, all you want is to sell my house on a foreclosure auction unless we can reinstate. If I was able to reinstate the loan, I would not be asking you for help when I really need it. I believe you have executed : dual tracking '' on my case. If I was in the process of a Loan Modification, foreclosure should have been placed on hold until the review is completed. You are against the Law at the moment for not opening my case for a Loan Modification, and forcing me to foreclosure. I believe its just not fair that you can't give me the opportunity to have the file be review for a Loan Modification, to give me the opportunity that I can show you I can afford my house, and have a win win situation not only for myself as your client, but for the investor of this loan. They claim they been requesting documentation since XXXX, as a new review, the XXXX Income Tax Return was requested, how can this be requested from the year XXXX. They are mishandling my file to not provide me the opportunity to save my house. They keep saying that I was missing for a while with no response, and I informed them before this was to a XXXX XXXX  that forced me into a XXXX XXXX  for nearly 2 years. I have proof of all medical records that has caused this. All I want is the opportunity to suspend the foreclosure, until a review is completed, please don't based the new application against documents from so called " XXXX review ''. We are in XXXX, a new package was sent 'd, and you have not even taken in consideration the changes in circumstances that has allowed me to try to save my house.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation