Consumer complaint received 2019-11-27
Company: AMA Advisors, LLC.
State: CO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
My name is XXXX XXXX, I live at XXXX XXXX  XXXX XXXX Colorado in XXXX  XXXX County. Loan number XXXX. I am making a complaint about Homebridge Financial Services and the way they handled my loan modification. I got behind on my mortgage when my husband passed away in XXXX. My house went under foreclosure while I was going thru the loan modification process with HomeBridge Financial Services. I got the loan modification finalized on XX/XX/XXXX. The foreclosure lawyer that my financial institution used, stopped handling cases in Colorado and somehow my case got lost in the mix. The lawyer who was working on this foreclosure never filed a withdrawal of Notice of Election with the XXXX  XXXX County Trustees office to take my house out of foreclosure when the modification went thru. The lawyer that was handling it not taking cases in Colorado and will not tell me who they forwarded my case to because I am not the Mortgage comapnay. I found this out only due to the fact that I am trying to sell my house now and the Trustees office will not release my title until Homebridge Financial Services files the withdrawal of Notice of Election. I have been working with XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX Colorado, and for 6 weeks now, since XX/XX/XXXX we have been doing work on trying to get this resolved with the financial institute. I have contacted the mortgage company on several occasions starting on XX/XX/XXXX at XXXX mountain time to authorize the title company to get any and all information on my account for the 3rd time. Then starting on XX/XX/XXXX I called at XXXX mountain time to try myself to solve this issue and I talked to a Mr. XXXX , a supervisor out of the Arizona office , who told me to give them 72 hours for a response from the foreclosure department. So I Called Friday XX/XX/XXXX at XXXX ( mt ), XXXX ( mt ), and XXXX ( mt ). Tried to get ahold of Mr. XXXX and I never got a response. I called again on Monday XX/XX/XXXX at XXXX ( mt ) and left a message for Mr. XXXX to call me back again and I never heard back. I called again on Wednesday XX/XX/XXXX at XXXX ( mt ) and talked to a different person about the problem and they finally sent me to the loss mitigation department where the lady I talked sent a e-mail to a supervisor and told me to give them 72 hours for a response again. Finally on XX/XX/XXXX I called again at XXXX ( mt ), at XXXX ( mt ), and at XXXX ( mt ) which ended with getting transferred to the default department and then transferred to customer service with whom I talked to XXXX in the Arizona office and she said she could send a email to the trustees office stating I was not in foreclosure hoping that it would be enough, and that she would mail me a copy of the email she sent. XXXX at the title company nor I have gotten a resolution or a response from this company. The closing was supposed to be XX/XX/XXXX and now it has been pushed back do to lack of cooperation from Homebridge Financial. All I want is them to contact XXXX  XXXX County Trustees Office in XXXX Colorado and file the withdrawal so they will release my title. The foreclosure should not be in effect any longer, even every person I talk to at Homebridge Financial Services says it should not be this way.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation