Consumer complaint received 2019-04-03
Company: SELECT PORTFOLIO SERVICING, INC.
State: OK
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have filed complaint after complaint with you, the Consumer Financial Protection Bureau dealing with Select Portfolio Servicing ( SPS ), and for some reason, you think it is sufficient if they simply respond to the complaint. It doesn't matter if that response is a lie, or even illegal. This company and their parent company has been sued by, and have had complaint after complaint filed against them with the United States Government and the Department of Justice. XXXX XXXX has settled with the DOJ several times including this time XXXX XXXX Agrees to Pay {$5.00} XXXX in Connection with its Sale of XXXX XXXX XXXX. But yet, they continue with their same practices to foreclose on the homeowner. I received a modification in XX/XX/XXXX-XX/XX/XXXX when they settled due to the guidelines placed by the Department of Justice. But shortly after, they raised my mortgage by {$200.00}. Then I received another notice in XXXX that they are raising it again! I fell behind and tried and tried for modification and no help. They receive credit from the Department of Justice, but they don't report that they turn around and raise those rates back up behind the DOJ 's back, claiming escrow shortage. My insurance and taxed did not increase by {$400.00} in the last two years. I have paperwork for proof. The DOJ gives credit for this? Even though it's misleading? You continue to let this company illegally take homes and do business in the U.S. when  you know what they are doing is illegal. If you didn't think it was illegal, why file complaint after complaint against them. And for whatever reason you settle. I am a single mother who was caught up in the XXXX housing crisis. I was taken advantage of then, and continue to be by SPS. Never mind the fact that the assignment claim they filed on my property was filed 2 years after it was supposedly signed. And the supposed manager on the account was never a manager. She is willing to testify in court on my behalf. They continue and repeatedly say that my note holder is XXXX XXXX XXXX   XXXX, but when you contact them, they have no knowledge of me or my loan, or my SSN. No information regarding me. During the crisis those mortgage assignment and securities where under scrutiny and had a complaint filed against them for those same practices! They have no record of me. And they fraudulently send this through USPS mail knowing it's a lie. How is that not a federal crime? They continue to say that I have a relationship team manager. Virginia has yet to call me! I have yet to talk with her. She is never available. It is always someone else calling me from SPS. They call at XXXX while I'm at work. And if I don't answer, there is a note on my door saying they are trying to get a hold of me. Never mind the fact that I just talked to them the day before. And they will charge a few for that saying they are trying to locate me. Tell me why they continue to do this, when there is a currently lawsuit against them by another client ( I won't include his name ) for the exact same practice. Why does the XXXX Government let them get away with what they do? They are doing the same practices that led to the XX/XX/XXXX-XX/XX/XXXX housing crash and crisis. I'm a victim that struggles to keep her home due to XXXX 's practices. They offered a repayment plan that was triple my original mortgage rate for 12 months! That they claim is to bring me current. How would you expect me to afford a {$1400.00} mortgage payment for when I tried to modify from the near {$900.00} payment they bumped it up to, due to " escrow '' shortages? I do not want a big packet in the mail from SPS regarding this matter. I want the truth and that's it. They repeatedly threaten with foreclosure to get someone out of their home. If you, the cfbp would look back at the complaints ... how is that so many consumers have the exact same complaint about the same company and you do nothing about! I have not received anything regarding their decision to not modify, of when they discussed anything w/ my lender or not holder. Does a SPS make those decisions on their own? Why is there never a representative from XXXX XXXX XXXX XXXX in the courtroom? If SPS wants the home, then I'm sure they will find a way to take it. They have yet to explain to me why my {$700.00} payment was not posted from XX/XX/XXXX. The latest court filings and none of them actually, because they have tried to foreclose numerous times, contains the same paper work attached. It's always different. The assignment is in some and not in all. The loan amounts are different. The loan number and account numbers aren't always consistent. It's a sham and SPS, The DOJ,  & the cfpb all know it. But with the current president, banks and creditors can do whatever they please to the consumer with no consequences. As long as they make their money. I have even attached that document to my complaint with you all before. One representative said since it had redaction that they couldn't take it. I do not have to show SPS my full bank statement. They only need to see payments to them, and my income. They never even asked for income which increased by over $ XXXX/month in their latest denial for assistance. Legally they are supposed to show the numbers that they used. The denial only showed where they pulled comps in my area. There was no income calculated. No communication between the holder and SPS which is necessary by law. No true NPV calculated. No explanation of how much cash flow my investor would receive from a modification verses a foreclosure. To say I'm terrified for myself and my children is an understatement. Select Portfolio Servicing please do not send me another huge packet in the mail. Electronic will suffice.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation