Consumer complaint received 2019-05-21
Company: Navient Solutions, LLC.
State: IL
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
I attended XXXX University from XX/XX/XXXX - XX/XX/XXXX ( Start date is approximate ). XXXX recently settled a lawsuit with the FTC for fraudulently recruiting students by lying about expected income after graduation, and number of students who acquired jobs after graduating, among other things. In addition, I personally was lied to about their job assistance program and their overall quality of education. I currently have a borrower 's defense to loan repayment application being processed which will hopefully dismiss my federal student loan debt but I still have a private loan which isn't covered by the borrower 's defense application. 

The private loan 's disbursement date was XX/XX/XXXX, Original amount was {$14000.00}, current unpaid principle is {$16000.00}, interest rate is 11.5 %. 

Before filing for borrower 's defense I also filed a consumer complaint with the Illinois attorney general. An investigation was done but in the end, nothing came out of it. I received a final response from the attorney general 's office stating that they simply couldn't provide anymore assistance. Many correspondents went back and forth between the Illinois attorney general 's office, myself, and XXXX but nothing was resolved. 

I have many documents from the attorney general 's investigation, signed statements from fellow classmates as well as my mother who at the time was involved in some of the nonsense that took place while I was attending school at XXXX. 

I had programming teachers not showing up for class, unqualified professors, a complete lack of education and received no real assistance from the career services department during or after graduation. 

I was told XXXX had partnerships with companies and that companies actively sought out XXXX students. This was not the case. I went to XXXX for XXXX XXXX XXXX and XXXX. They had zero XXXX XXXX opportunities or partnerships and the companies that did show up on " career day '' were companies like XXXX XXXX, phone companies, basically retail jobs or jobs you didn't need a college education to get. 

For a long time after graduating I didn't know what to do. I was in a lot of debt and had nothing to show for it. I was not educated in my field, I had no experience, I was hundreds of miles away from my family, trying to keep a roof over my head. 

My main job at the time, the one I held on to for dear life, was my XXXX XXXX job. Little did I know that job was going to save me as I ended up using my resources there to land a XXXX XXXX XXXX XXXX job. 

While I wasn't experienced in my field, I did know some XXXX and was good with computer hardware. This saved me and I was able to provide for myself. I wasn't paying my loans cause I couldn't afford to still but I was able to afford a place to stay. 

I remained resourceful and eventually began studying XXXX XXXX which opened more opportunities where I was at. I later applied to a XXXX XXXX position at that same company and that is currently what I'm doing now. It's not what I went to school for and I had to work hard to get it, and still do, but I am happy to have something. 

I spent so much time and money at XXXX. Looking back now it's even more obvious the lack of education I received. After studying XXXX XXXX and doing all I do with my current job, it is clear that XXXX did nothing but take my money. XXXX should be held accountable for their actions. 

XXXX preys on people, young growing adults who are nave enough to listen to their lies ; promising an education, learning experience, and career assistance that doesn't exist. 

Please help if you can.

Company response to consumer: Closed with explanation