Consumer complaint received 2019-03-05
Company: First Credit Services Inc.
State: DC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I really need assistance with a past due charge at XXXX XXXX XXXX   that needs to be removed and reported as an invalid debt so it is removed from my credit score. The charge was for {$100.00} ( two months of gym membership after my membership was cancelled ) and has been sent to collections. XXXX XXXX XXXX has been completely negligent in failing to respond to me as I tried to work to clear this charge. Here 's a short recap of correspondence : XX/XX/XXXX - I wrote an email to former manager XXXX XXXX about a balance I was not aware of after I had ended my membership ( XXXX is no longer a manager at that location ). 

XX/XX/XXXX - XXXX replied saying he can not remove it. 

XX/XX/XXXX - I replied to XXXX with more information. 

XX/XX/XXXX - XXXX replied asking for additional documentation. 

XX/XX/XXXX - I replied providing more information about the situation. 

No Response from XXXX XXXX [ after this I thought XXXX had removed the balance. I never heard from him and did not receive any further notifications from XXXX XXXX XXXX. ] XXXX - received a notice from Collections. 

XX/XX/XXXX - visited XXXX XXXX XXXX street. Learned XXXX was gone. Spoke to XXXX XXXX about the issue who said to forward the emails and he will see what he can do. 

XX/XX/XXXX - emailed XXXX. 

No Response from XXXX XXXX. 

XX/XX/XXXX - emailed XXXX. 

XX/XX/XXXX - XXXX replied that the charges could not be removed. 

XX/XX/XXXX - I replied to XXXX with further explanation and requesting response and connection to a XXXX. 

No Response from XXXX XXXX. 

XX/XX/XXXX - visited XXXX XXXX XXXX street again. Spoke to new manager XXXX XXXX who said to email him and he will see what he can do ( XXXX is no longer at this location ). 

XX/XX/XXXX - wrote XXXX XXXX summary email. 

No Response from XXXX XXXX. 

XX/XX/XXXX - wrote XXXX to check in. 

No Response from XXXX XXXX. 

XX/XX/XXXX - wrote XXXX to check in. 

No Response from XXXX XXXX. 

XX/XX/XXXX - visited XXXX XXXX XXXX street again. XXXX and XXXX no longer managers and there is no current manager, got another gym manager 's email. 

XX/XX/XXXX - emailed manager XXXX XXXX. 

No response from XXXX XXXX. 

XX/XX/XXXX - emailed XXXX again to check in. 

XX/XX/XXXX - XXXX called and said there is nothing he can do. 

The original charge : I called the gym to cancel and was informed that I could not cancel by phone, however I explained that I was travelling and was not able to come in person to cancel. From that conversation I thought that my membership was cancelled, and removed my direct account so that I was no longer making monthly payments. 

I later realized XXXX XXXX was still trying to charge me for the subsequent two months. When I got back in town I came in to the gym and explained what happened. After filling out cancellation paperwork I spoke to an employee there and explained the situation, he said to email the manager XXXX XXXX and said that XXXX could take care of the past due charges. I emailed XXXX. He replied and said that he could not remove the charges. I wrote back and provided additional information. XXXX never replied, and I stopped receiving notices of past due charges for months, so I thought he had taken care of it and the charges have been removed. 

Without any further notice or requests from XXXX XXXX XXXX, I received a notice from a debt collector two months later. I've been trying very hard to get this taken care of and XXXX XXXX   has been completely unresponsive and when I go in or call I just get the runaround for months now. Please help! I'm happy to send any of the email correspondence.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation