Consumer complaint received 2022-03-29
Company: Genesis FS Card Services, Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to dispute the willful & erroneous information Genesis FS supplied to XXXX, XXXX, & XXXX credit reporting bureaus regarding my Indigo acct # XXXX & Destiny acct # XXXX. Ive attached copies of my recorded credit report ( s ). Genesis FS reported a late XXXX payment for my Indigo account & a late XXXX payment with a high balance of {$520.00} for my Destiny accounts. Genesis FS agents promised that all necessary adjustments ( return check fee, late fee, & credit reporting ) would be made to my accounts once their investigation was complete, and I would be notified. I never received a notice, the return check fee was never deducted, and they reported false information to the 3 consumer credit reporting agencies. 

First, Genesis FS was investigating a checking account error, which occurred at my bank, XXXX XXXX XXXX XXXX XXXX [ XXXX ], in XX/XX/XXXX because of a denied payment request submitted by them on my behalf. As soon as I became aware of the problem, I contacted Genesis FS by phone and attempted to make a payment which their online payment system rejected. Their account supervisor told me to submit proof from my bank XXXX my account was legitimate and in good standing. I faxed proof from XXXX on XX/XX/XXXX, as instructed. I tried several times to submit an online payment & through their representative, after the investigation began, but the system would not accept payment from XXXX. 

I had the same problem with my two XXXX  XXXX credit card accounts However, the XXXX  XXXX agent was able to solve the problem with one 3-way call with XXXX  banker, the XXXX  XXXX agent and myself. My online payments resumed instantly, and adjustments of return check fees made, immediately. Conversely, my same experience with Genesis FS became a trial that has turned into an injurious misleading credit report submission by Genesis FS to XXXX, XXXX and XXXX Consumer Credit Reporting Companies. 

Their investigation took approximately 3 months before I was able to make payments through my XXXX  checking account through their agents by phone. Have them check their records of my telephone contact with their company during the months of XX/XX/XXXX, XXXX & XX/XX/XXXX, their system rejected my attempts to pay through their agents. However & n light of this unfortunate bank error, as a sign of good faith and intentions to pay my debts. I sent ( XX/XX/XXXX ) 3 {$200.00} USPS money orders, serial # s : XXXX - XXXX acct : XXXX, XXXX - XXXX  acct : XXXX, & XXXX - Destiny acct : XXXX, one for each of my Genesis FS accounts. 

In XX/XX/XXXX I received an email reporting new changes had been made to their statements. I figured they had updated their computer system. It was not until XX/XX/XXXX, I was able to pay through their agents ; and she submitted my next 3 payments to Genesis FS through their telecheck system XX/XX/XXXX : 1 ) {$120.00} 2 ) {$100.00} 3 ) {$140.00} My Milestone account was paid in full with this payment. 

On XX/XX/XXXX, I made 2 final payments to my Destiny & Indigo accounts : 1 ) {$360.00} - Destiny 2 ) $ {$160.00} Indigo My Indigo account was reported late for the month of XX/XX/XXXX, when Genesis FS was in the process of investigating the banking error To add insult to injury, although these 3 accounts were closed and paid in full. On XX/XX/XXXX, Genesis FS reported, my Destiny account # XXXX as late for XX/XX/XXXX with a high balance of {$520.00}. According to the Destiny report Genesis FS submitted to the consumer credit reporting agencies, my highest debt was {$590.00}. Where is the {$200.00} money order, the {$140.00} and {$360.00} tele-check payments submitted by their agents?

Not only has Genesis FS not notified me about the results of their investigation. They have not reversed the return check fee, nor have they removed incorrect late payment information from my credit report, they told me on XXXX XXXX, if I want the late payment removed to contact the credit bureaus. Genesis FS can verify my attempts to make payments and request to have my credit report corrected by checking their representatives records. On top of their unprofessional and inept mismanagement of my account, they willfully submit false information to the consumer credit bureaus.

According to The Fair Credit Reporting Act ( FCRA ), I have a right to fair, accurate credit reporting. My rights as a consumer were violated and, I was ironically put on trail and convicted of a offense they created. As a company who promotes themselves as a source to assist consumers in repairing their credit they have failed.. I cant help but to see their inaccurate reporting as a deliberate act because computers do simply math. Clearly, my payments paid my debts in full and Genesis FS responsibility is to accurately report truthful information.

Enclosed are copies of [ my credit report and any other documents enclosed with a short description, for instance, their record of payments made ] supporting my request. Please reinvestigate this matter and contact the national credit bureaus to have them delete [ or correct ] the disputed item ( s ) as soon as possible. 

Sincerely, XXXX XXXX XXXX XXXX document Money order copies Banking payment record Genesis FS email of statement update XXXX recorded Genesis FS report XXXX recorded XXXX report XXXX recorded Genesis report

Company response to consumer: Closed with explanation