Consumer complaint received 2021-03-25
Company: SYNCHRONY FINANCIAL
State: DC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
To Whom It May Concern : I have disputed a delinquent charge that was originally XXXX XXXX, then XXXX XXXX d/b/a as Pay Pal Credit. I had established an online line of credit in XXXX with XXXX XXXX XXXX, which later became Pay Pal Credit. The line of credit was not a credit card account. I never have a credit card for either bank. From XXXX to XXXX I utilized the line of credit for several purchases that were mostly interest-free as long as the balances were paid in full within usually six months from the date of purchase. When I made the last payment of {$3.00} to Pay Pal Credit on XX/XX/XXXX, I considered it the last payment to close out the account. I did not understand what the {$3.00} represented because I had not, nor would I have charged such a minuscule amount. 
During this same period of time, I also used XXXX XXXX as a transfer agent to shield my online cash purchases that were paid from my XXXX XXXX personal account. This did not involve any credit extensions to me, because they were all cash payments taken from my bank account. I never had a problem with the payment being paid to the merchants ever. 
However, on XX/XX/XXXX, XXXX I was notified by Pay Pal Credit that effective on XX/XX/XXXX, that the lender of my Pay Pal Credit account would become Synchrony Bank. I did not see this as affecting me because I had sufficiently paid my Pay Pal Credit account in full on XX/XX/XXXX, as I stated above. 

That notwithstanding, XXXXSynchrony Banks somehow usurped my online cash XXXX XXXX transfer agency account and charged my closed Pay Pal Credit account in XX/XX/XXXX for 5 separate XXXX  rides totaling {$37.00}. See below as appears on a consolidated statement from Pay Pal Credit : XX/XX/XXXX - {$1.00} paid from my bank account, XX/XX/XXXX - {$7.00} XXXX pending, XX/XX/XXXX - {$7.00} XXXX pending, XX/XX/XXXX - {$6.00} XXXX Ride, XX/XX/XXXX - {$5.00} XXXX pending, XX/XX/XXXX - {$9.00} XXXX pending. 

The XXXX charges were to be paid through the XXXX XXXX transfer  facility that is linked to my XXXX XXXX Bank account. Rather, Synchrony Bank assumed the ownership of XXXX XXXX and proceeded to obscure the two accounts, then adding interest to claim {$190.00}. This amount should have been taken out of my XXXX XXXX XXXX  Account. It was not a charge by me because I had closed my line of credit with Pay Pal Credit. Upon taking ownership of XXXX XXXX, Synchrony Bank confounded 6 XXXX charges of {$37.00}, parlayed it into {$190.00}, then sold that amount to a debt buyer, XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX, XXXX has reported this to credit reporting agencies, which is negatively impacting my credit report. I always pay my obligations on time. This was accounting trickery by Synchrony Bank to garner more profits. 

I believe this was a deliberately fraudulent act because my XXXX XXXX XXXX account was always funded. If there is more documentation necessary, I will be pleased to provide it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation