Consumer complaint received 2021-05-26
Company: Ray Skillman Northeast Buick GMC Truck Inc
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had a lease vehicle for 39 months with RAY SKILLMAN NORTHEAST BUICK GMC TRUCK INC in XXXX on XX/XX/XXXX and it was financed by XXXX XXXX XXXX. My loan matured on XX/XX/XXXX in which I turned the vehicle in 5000 less miles than the 39,254 that was allowed, back to RAY SKILLMAN NORTHEAST BUICK GMC TRUCK INC, without purchasing another vehicle. My last payment to XXXX XXXX was on XX/XX/XXXX for {$1200.00}. On XX/XX/XXXX, I received an alert from XXXX that my score dropped XXXX  points. Upon opening the app, I discovered that XXXX XXXX XXXX has reported my closed account as over 30 days late and I immediately filed a dispute with XXXX about it was a closed account and after their investigation on XX/XX/XXXX they said their investigation was completed and it was correct according to XXXX XXXX. On XX/XX/XXXX, I contacted XXXX XXXX and I found out that my car was grounded with XXXX XXXX on XX/XX/XXXX, ( a term that is used for leased vehicles, releasing me from the debt/car ) but on XX/XX/XXXX, in their notes ( XXXX ), someone called from RAY SKILLMAN NORTHEAST BUICK GMC TRUCK INC to unground the vehicle, supposedly the person who owned the car wanted to purchase it right out, by XXXX. Upon talking to the representative, I suggested a 3-way call so she could explain the problem, because I was no longer in possession of this vehicle, since XX/XX/XXXX. And I never intended to buy the vehicle because I purchased one back in XX/XX/XXXX in Florida, while on vacation. 
When talking to the dealership, they said they don't have a XXXX and the person who grounds the vehicles name is XXXX, but he knows nothing about this. She said please reground and he said he would fax the original paperwork and the rep said this was highly unusual to happen, but they reopened my closed account and put me as the last owner because it was ungrounded. And this is why I have the negative report on my credit. Once the car is grounded again, they can fix the negative credit report. She said give us 2 days and call us back. I gave them 1 week and called back on XX/XX/XXXX and in the system they are still waiting on a manual grounding and after I talked to a supervisor, they said I had to go get a " NO FAULT LETTER '' from the dealership to fix my credit score. I stated to the supervisor XXXX, that now this is a cat and mouse game, and you have it all in your notes, that I did my part as a customer and I was in the middle of trying to get a lower interest rate on my new vehicle that I purchased out of state and they don't know how long this will take to get corrected. I have threatened to go to social media and other things, but I was suggested to go through this route, because I can hopefully get this resolved quicker than a 30 day time period.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation