Consumer complaint received 2021-05-26
Company: Santander Consumer USA Holdings Inc.
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: High-pressure sales tactics

Complaint:
Santander Consumer Loan has already been sued by the Federal government, however they refuse to do the right things as agreed upon in court. 
I am very upset at Santander reply to my request for help. Like many other consumer who obtain these bad loan I need relief as its weighing heavy on my health and XXXX state knowing that SANTADER has violate Federal law and taking advantage of minority consumers. I reached out to the CEO, Georgia Attorney General, Congressman XXXX XXXX, Governor XXXX XXXX, XXXX XXXX XXXX, and many other to look closely into this matter as the consumer of these bad loans are still suffering without the promised relief from Santander Consumer USA. After, my inquiry and proposal I was told by a Rep sorry just make your payment because you are not behind and there is nothing we can do. The Rep also, stated that I should get the loan refinanced to reduce the payment. The funny this is no finance company wants to deal with consumer because they dont want to be tie to the fraud and abuse from Santander Consumer Loan is known for. The call was pointless today XXXX XXXX, XXXX, XXXX @ XXXX ) from the Rep. I will push for relief to my last XXXX breath, because as a XXXX women SANTANDER prayed and offer bad loans to us for capital gain violating federal law. 


LAW FACT : Santander Consumer Loan allegedly violated consumer protection laws in targeting buyers who were more likely to default for risky loans, according to court papers filed in XXXX XXXX XXXXSantander agreed to pay {$65.00} XXXX in restitution to subprime consumers people who dont have adequate credit scores or histories who defaulted on loans between XXXX XXXX, XXXX, and XXXX XXXX, XXXXConsumers across the US who defaulted on their loans and havent yet had their car repossessed as of XXXX XXXX, XXXX, will be given the titles to their vehicles and have the balances on their loans forgiven totaling up to {$45.00} XXXX. In addition to pushing the risky loans on applicants likely to default, Santander allegedly turned a blind eye to dealerships that let consumers fudge the numbers on loan applications about their income and expenses, including mortgages and rent costs. Santander would allegedly confuse and mislead consumers about the costs of partial payments or extensions on their loans, including not informing them that a payment wouldnt necessarily stop their car from being repossessed, according to the court papers. Going forward, Santander has agreed to not give loan extensions to people who default and have no more income. Santander has also agreed to forgive loans for people who default in the future, if their loans were found to be unaffordable at the time of signing. The bank will no longer allow problem dealerships to waive proof of income and expenses by applicants.Santander defrauded desperate consumers by placing them into auto loans the company knew these customers could never afford to pay, resulting in defaults and negative ratings on consumers credit reports, XXXX said in a statement. This settlement will not only provide much needed relief to struggling XXXX XXXX but will ensure Santanders dishonest behavior is put to an end immediately. 
Santander said in a statement, SCs voluntary agreement with the attorneys general resolves a legacy underwriting issue stemming from an investigation that commenced in XXXX, and is another key milestone in addressing issues related to that time period. 
We are pleased to put this matter behind us. So do consumer that was taking advantage of through a real program with loan forgiveness or loan modification. 


PLEASE REPLY WITH A REAL SOLUTION VERSUS, AN IM SORRY THERE IS NOTHING WE CAN DO! PLEASE REPLY BACK VIA EMAIL ONLY

Company response to consumer: Closed with explanation