Consumer complaint received 2021-02-20
Company: PENNYMAC LOAN SERVICES, LLC.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
As of XX/XX/XXXX, XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX has yet to respond. 
XX/XX/XXXX Escalated Complaint and Fraud Departments : The loan was transferred from XXXX XXXX XXXX , XXXX ending in *XXXX to Penny Mac ending in XXXX to XXXX XXXX XXXX , XXXX XXXX XXXX *XXXX to XXXX XXXX XXXX  XXXX in *XXXX to XXXX XXXX XXXX, XXXX ending in *XXXX to XXXX XXXX XXXX XXXX ending in *XXXX XXXX XXXX 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio. 
IRS XXXX inaccuracy for payments made throughout the year. 
XXXX XXXX XXXX XXXX declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting. 
PennyMac refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with Penny, they could still view it and make the payment but refused to because of their internal info message. 
The Borrower received random incorrect not in compliance e-mails from XXXX XXXX XXXX not per FDCPA. 
Failure to comply with ECOA. 
There are failures in Compliance at the time of the Origination and Servicing. 
There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments. 
There are irregularities and misapplication of payments. 
Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed. 
Breach of Contract since origination. 
There are failures to comply with the Privacy Act. 
PennyMac sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc. 
XXXX XXXX weekend and Hurricane Dorian came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove XXXX plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail. 
The Borrower wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status. 
XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX an XXXX, XXXX, XXXX, and XXXX XXXX XXXX. 
In XX/XX/XXXX, she was XXXX. XX/XX/XXXX, XXXX again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XXXX that XXXX XXXX XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this XXXX  was that had had such long-lasting effects. 

I regain employment on XX/XX/XXXX, was sent home to quarantine due to XXXX in XXXX, and was let go due to XXXX XX/XX/XXXX. 

I have been on unemployment, XXXX & SNAP. I completed my Accounting Degree, and I am I have been in the pursuit of work. 

I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening. 

As I have too many documents to upload, please have all communication with me in writing. 
PENNYMAC -Please address why the actual monthly statements are not provided. Please provide each monthly statement ever sent. 
- Provide the actual Payment transaction history and not an XXXX sheet. 
- Provide every Fee charged. 
-Provide the full Comment History -Disclose the Discrepancy from the origination of this loan and the current. 
-Disclose why the payments were not applied accordingly. 
-Disclose why the Credit Report reflected multiple loans in the same time. 
-Disclose the lact of Chain of Title and the lack of timely information of the Transfer of the loan of 6 times in a year. 


Please provide me any copy that you have received. I have yet to receive actual response to my concerns. 

PennyMAC acknowledges the calls in XXXX : XXXX, Those calls were to make the payment. I have records of the multiple calls, attempts, internet attempts. PENNYMAC lies about the calls not being about the payment. This all happened as were were bracing a Hurricane and a long Holiday weekend. 

I have all the documentation of their other Borrower, not me, name, address, social security numbers, accounts numbers, loss mitigation and modification process. This is what was sent by PENNYMAC to me This is part of their loan servicing.

Company response to consumer: Closed with explanation