Consumer complaint received 2023-11-18
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
HSBC DON'T WANT TO TALK TO ME, BUT THEY SENT A LETTER TELLING ME TO GET IN CONTACT WITH THEM, BUT I'M NOT GETTING NO RESULTS, I NEED CFPB TO STEP IN ... BECAUSE IM STRUGGLING, I PROVE TO THEM ABOUT THE IDENTITY THEFT AN THE DATA BREACH, I SENT ALL THE INFORMATION, THAT'S WHY THEY GAVE XXXX BECAUSE THEY KNOW IT WAS FRAUD ON MY ACCOUNTS, ALL OF THEM ... WHY GIVE ME XXXX IF THEY SAYING THERE WAS NO FRAUD, Y GIVE.ME ANYTHING, IT STARTED IN XXXX WHEN I OPENED THE ACCOUNTS, I REPORTED TO A LADY NAME XXXX THAT OPEN MY ACCOUNTS FOR ME, AN SHE ISSUED ME NEW ATM CARDS INSTEAD OF BANK CARDS, THAT'S WHEN THEY WERE LOCATED IN XXXX ON XXXX XXXX ... XXXX THEY MOVED IN XXXX I BELIEVE SOMEWHERE FURTHER ... .AN I COULDN'T GET THERE, HSBC NEED TO HONOR THE FACT, THAT THEY'RE WAS FRAUD AN THAT I NEED MY MONEY, I HAVE A XXXX SON AN A XXXX SISTER I TAKE OF, BUT HOW CAN I IF THEY ARE REFUSING TO GIVE ME MY MONEY BACK, THAT'S MY LIFE SAVINGS MY DAD GAVE ME, THAT'S ALL I HAD, THIS WAS TAKEN PLACE DURING THE PANDEMIC WHEN SCAMMING AN FRAUD WAS AT XXXX PERCENT, ALL THE BANKS KNOW THAT, IT WAS ON THE NEWS, FRAUD WAS EVERYWHERE, I LOST MY PROPERTY WITH ALL MY CREDIT CARDS, BANK CARDS, ATM CARDS, MY I.D . " s, WITH MY PIN NUMBERS, BECAUSE I WAS ISSUED SO MANY DIFFERENT CARDS, DUE TO THE FRAUD THEY WERE SEEING NOW THEY REFUSING TO RETURN MY MONEY, I WAS WITH THEM FOR A WHILE, A LOYAL CUSTOMER, HSBC DOCUMENTED ON BLACK AND WHITE ON THEIR LETTER HEAD, STATING FRAUDULENT ACTIVITY, BUT I HAVE NOTHING, XXXX, AN XXXX REFUNDED MY ACCOUNT, AN HSBC GOT TA REFUND MY ACCOUNT AS WELL OR SEND ME A CHECK FOR THE REST OF MY MONEY, I HAVE NOTHING DUE TO ALL THIS MISFORTUNE THAT'S HAPPENING TO ME, I CONTACTED THEM OVER XXXX TIMES, HSBC HAVE NUMEROUS RECORDED CONVERSATIONS OF ME CALLING THEM ABOUT THIS MATTER, AN I GOT ONLY XXXX BACK HOW IS THAT, IT WAS MUCH MORE, THEY'RE VIOLATING MY CONSTITUTIONAL AN CONSUMER RIGHTS, IM NOT THE ONLY 1 FOR SURE, AN I'M SO MAD THIS HAPPENED TO ME, BUT I PROVED IT WAS HAPPENING AN HSBC WAS SUPPOSED TO HONOR THAT AFTER THEY WROTE MY DOCUMENTED BANK LETTER HEAD PAPERWORK TELLING ME IT WAS FRAUDULENT, THEN TELLS ME ITS NOT BECAUSE MY PIN NUMBER WAS BEING USED, OF COURSE IT WAS IF MY PROPERTY WAS STOLEN AN ALL THAT INFORMATION WAS IN THERE, ON THE CARDS BECAUSE I HAVE SO MANY I COULDN'T REMEMBER ALL MY PIN NUMBER, S SO I HAD TO DO THAT SO I COULDN'T GET CONFUSED AN ALL THAT WAS STOLEN AN I REPORTED IT ... ..THIS STARTED IN XXXX UNTIL THE PRESENT AN BANK STATEMENTS PROVE THAT AS WELL, IT WAS PURCHASES FROM CLOTHING STORES, JEWELRY STORE, ONLINE ACCOUNTS IN MY NAME, I HAD TO GET A CONSUMER LAWYER, THIS IS OVERWHELMING TO ME, THIS NEVER HAPPENED TO ME NEVER, AN AT THIS MAGNITUDE, I CAN'T BUY FOOD, CLOTHES, I CAN BARELY PAY MY RENT, I'M NOT MAKING ENOUGH MONEY AT WORK, BECAUSE I WORK PART TIME, AN ITS NOT ENOUGH TO GET BY, HSBC NEED TO HONOR THEIR ORIGINAL INVESTIGATION AN THEIR PAPERWORK SAYS EXACTLY THAT, IM NOT CALLING THEM NO MORE BECAUSE THEY ARE LIARS, I GOT TAKE THIS TO THE COURTS, BECAUSE IM NOT GON NA STOP UNTIL I Get MY MONEY BACK THAT'S ALL I HAVE TO LIVE OFF TO MY NAME AN IT'S GONE, IF THEY COULD RETURN XXXX WHY NOT THE REST, ITS MY MONEY, NOT THEIR MONEY ... ..THIS IS NOT FAIR TO ME AT ALL ... WHAT AM I SUPPOSE TO DO NOW!! THIS IS OVERWHELMING, AN STRESSFUL, AN TIRING, AN EXHAUSTING, AN I NOT GOING TO CALL THEM ANYMORE, I GOT GET A CONSUMER LAWYER OR SOMETHING!! I DON'T KNOW WHAT ELSE TO DO AT THIS POINT, ITS LIKE THESE BANKS GETTING Away WITH THIS TYPE OF BEHAVIOR SN JUST LEAVE THE CUSTOMER HANGING AN CLOSE PEOPLE ACCOUNTS WITHOUT THEIR CONSENT NOR KNOWLEDGE, THATS UNCONSTITUTIONAL, THERE'S A REASON FOR EVERYTHING, AN THEY DIDN'T EVEN GIVE ME A REASON They JUST CLOSED MY ACCOUNTS, AN STOP TALKING TO ME OVER THE PHONE, THIS IS AMERICA, IM AN AMERICAN CITIZEN, I BEEN LIVING IN AMERICA FOR XXXX YEAR 'S, I NEVER EXPERIENCED THIS FROM A BANK!!! I'M GOING TO TAKE THIS TO THE MEDIA, AN XXXX IF I DON'T GET THE PROPER RESULTS FROM HSBC, BECAUSE I NEED HELP WITH THIS, I'M IN DIRE STRAIT 'S!!!!!!!!

Company response to consumer: Closed with explanation