Consumer complaint received 2021-08-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
They had misleading information in the notes to purposely try to trick me so they dont have to refund my account from a data leak and my account was hacked. 

They purposely advised me to the wrong email so they can delay the claim and deny it. 

- Capital one purposely tried to trick me out of getting my own money back. 

- Capital assumed awful things about in for 2-3 weeks while I was dealing with emotional distress of having my account hacked based on capital ones data leak. 


- I received a fake call from capital of hackers using voice changers to gloat about my money being removed my account, laughing saying they could re turn it. 

- I filed a police report for my safety - They tried to claim me taking money out atm to move to a new bank and tried to stop me from transferring to a new bank account after they lost my money. 

- I recorded capital ones security services to show how misleading they are and combative to work against their customers. 

- My phone bill is XXXX $ and I have XXXX dollars for my bills but the card is being blocked. I called and they said the card is active and theres no problems which is false. They are purposely blocking my card while the case is open. 

- The failed to finish their investigation in 10 business days and didnt give me a single thing for my account and are now obstructing my card and the truth. 

- Capital refuses to acknowledge that they have a data leak. 

Currently I missing XXXX $ that was given to me by the department XXXX XXXX XXXX to an unauthorized transactions on my account. 

- They lied to me and tried to fool me by saying I didnt make a claim on XX/XX/XXXX I just got proof that I did. 

- Capital one mailed me ( XXXX ) 4 days later after my claim to notify me that theyre working on it. I never had the claim number until that time XXXX $ + were missing from my account and they did not care. 

- Capital failed to send me an update about the claims being pass or denied in the appropriate time frame all after 10 business days and still no emails from them. 

- They claimed that something was wrong with my email address XXXX - But never sent me email notifying me or calls notifying me within 10 business days. I was constantly calling them when I heard nothing between XX/XX/XXXX and XXXX of today. 

- I supplied proof that capital never updates me via email as Im opted in for email notifications and opted out of phone pops ups. 

I proved capital one lied to me saying my claim was closed on XXXX of XXXX when I received a mail notification and the only notification notifying me that theyre working on the claims. 

- I supplied proof of hackers calling me from capital ones number on XX/XX/XXXX at XXXX gloating about my money being gone. Saying Hello were capital one and were going to get your money back ( the same people who hacked my account and capital one investigations found their XXXX XXXX account and did nothing ). Capital tried to use this information to blame me saying I must have gave them information because the money was coming from device - They are now obstructing use of my debit card online and off. My phone bill is unpaid, my cable, everything I use my card on is being blocked. I call capital and they tried to blame the amount in my account is the reason, but thats not so. Capital one customer is highly stressful and toxic and Im currently looking to transfer to another bank as soon as I can get my money out and pay for my phone bill using a new card from new bank. 

- Capital one has failed to prove where the call came from on XX/XX/XXXX before I phoned in about being hacked. I think Capital one employees compromised my account.

Company response to consumer: Closed with explanation