Consumer complaint received 2019-04-01
Company: LOBEL FINANCIAL CORPORATION
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
OnXX/XX/2017 Lobel Financial inc. without agreements repousses the vehicle before XXXX XXXX   and without notice. 
With their representatives the agreements was to come to their office in the same afternoon to pay the monthly bill of XXXX dollars. 
After contacting them many time the same days they refused to let me know where and how to retrieve my property who is violating the laws. I did inform their customers service that I did pay my monthly bill over the phone and want to retrieve my vehicle. She inform that they will call me back! At the end of the days they did not! So I called again by XXXX XXXX  to finally receive someone who said that someone will call me tomorrow! They did not call! After calling them successfully during 5 days to retrieve my belonging including my PASSPORT ( who is a foreign government oroperty ) and my security property XXXX  belonging to XXXX XXXX XXXX they did refuse to provide me the location and how to retrieve my vehicle by saying again they will contact me! After 5 days I still not receive input from them until I contacted again but the answer was the same! They could not give me any information. Later I receive a letter from the storage company asking me to pay for my belonging stored by them ( taking out from my vehicle ) without authorization that same days that vehicle was towed. I refused to pay as Indded I try to reach them to retrieve my belonging that same days. Finally after receiving no answer from Lobel Financial I decide to pay the storage fee and retrieve my belonging include my passports but that storage company informed that all was give away or trash to storage trash without informing me. After suing Lobel financial to small claim court where the judge didnt understand the fact as corrupt! She dismissed the case. Now I am attending with my consulate and embassy from XXXX XXXX open an international case about this issue as I still not retrieve my passports but obviously sometime they close the loan balance and sometime they re open it destroying my credit a reputation! 
They did repossessed the vehicle and by laws should give me a writing notice where and how they attend to sale it but could never refused to give me option to retrieve it as I attended even after the judge dismiss the case. This absolutely does not make any sense if it is that they does it by purpose as thief and dishonest company that was already reported nationalise by many customers with similar issue. 
If they did retrieve vehicle who also had as not the value of the loan given to me who is another fraud by them working with dealer who are also dishonest then for XXXX sake how come they had the courage to try to retrieve the loan balance from me after all prejudice they did caused to my person mentally and emotionally but did indeed caused me to lose money and time. Therefore I am suing them to a superior court and open an international case with the us government VS XXXX XXXX government because this not correct and they dont any legal background to not return my passports either sent it to my consulate. Surprising that they still also calling me to my home or cellphone!!! 
I dont expect answer from them but I want to expect the incoming of their dishonest action against so many Americans customers! I even ask the Secretary of State after so many nationwide complaint and yourself as fianancial bureau how this company still operate to give loan and make more victime nationwide by creating issue to retrieve vehicle that they can re input in the market to give more loan to other people and malentendu easy illegal money. 

Thank you! 
I am preparing my case to superior court, agence press news and my consulate because someone somehow had to stop them and put them out of business with all it will take!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation