Consumer complaint received 2019-06-29
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I have been looking for a home to purchase since XX/XX/XXXX. I contacted Chase on  XX/XX/XXXX, and XXXX XXXX contacted me on XX/XX/XXXX. It has been a great deal of work to find a house that was a match for us. XXXX XXXX contacted me one via telephone and twice via email. He also send me a couple of automated marketing emails. I was trying to get qualified. He did send me a prequalification letter ; however, after that he did not contact me. I then applied online and contacted Chase Mortgage directly. I then started communicating with XXXX XXXX. He sent me an updated pre-qualification letter. Then on XX/XX/XXXX XXXX sent me an updated pre-qualification letter, approved for a loan of {$160000.00}. XXXX called me around XX/XX/XXXX indicating that I need more assets than I had! I then explained to him that my expenses against my assets were in part for my son 's expenses. I sent a copy to XXXX XXXX CEO. After this Chase was still pussyfooting around. I finally went with another lender. I had received a called/Voice Mail from Chase executive office on XX/XX/XXXX, XXXX. I called her back 3 times and then she called me back and said she was going to evaluate the situation. Escrow was already to get started, but Chase did not call me back. I called someone else. I was tired of Chase touch and go attitude. Then on XX/XX/XXXX XXXX calls me back and tells me Chase Mortgage denied my loan. I tried to go with Chase because I have 11 accounts with chase and over 12 years of history. I had already been qualified by 3 other lenders. And my credit score was XXXX at the time and have 100 % rate of making payments on time ; therefore, the only reason Chase turned me down was due to discrimination. Since ; Chase did not have a valid reason to turn me down and had told me I had been qualified ; however, out of the blue  moon, XXXX tells me I had been turned down ; when, I had not even been working with her. For sure ; I'm changing all my 11 accounts to another bank, both personal and business. Chase has dozens of website links with thousands upon thousands of complaints and several pending lawsuits and several that Chase have lost. The XXXX XXXX XXXX even sent me an application to apply for discrimination. In addition ; there is a website : XXXX, with complaints dated as early as XX/XX/XXXX. 
" XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX & XXXX XXXX pays $ XXXX to settle mortgage discrimination lawsuit https : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX pays $ XXXX XXXX settle mortgage discrimination lawsuit. The U.S. said the bank overcharged " thousands '' of XXXX, XXXX borrowers. ... 
Chase & Co. alleging the bank JPMorgan Chase Settles Workplace Discrimination Suit for ... 
XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX has agreed to pay six current and former employees {$19.00} XXXX in a settlement for XXXX discrimination. The deal includes the Chase Bank Sued For Discriminating ... - we are mit https : //wearemitu.com/mitu-world/largest- bank -in-the-u-s-accused-of-discriminating ... 
XX/XX/XXXX In one of its final moves, the Obama administration hit JPMorgan Chase & Co. with a one-two punch in the form of two discrimination lawsuits : one for discriminating against XXXX and XXXX mortgage borrowers and another for discriminating against their Author : XXXX XXXX JPMorgan Chase Forced to Face Pay Discrimination Lawsuit ... 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX JPMorgan Chase & Co. is being forced to face a U.S. Labor Discrimination lawsuit alleging the banking company knowingly paid its female JP Morgan Settles Mortgage Discrimination Lawsuit XXXX The ... 
XXXX XXXX XXXX XXXX XXXXXXXX lawsuit - discrimination / ... 
XX/XX/XXXX On Wednesday, the U.S. attorney for the Southern District of New York, XXXX XXXX filed a lawsuit against XXXX XXXX XXXX alleging that the bank Author : XXXX XXXX. XXXX ''

Company response to consumer: Closed with explanation