Consumer complaint received 2019-07-02
Company: Monarch Recovery Holdings, Inc.
State: KS
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I received phone calls from a company called Monarch Recovery quite a number of times. The company has never made any mention of any amount specifically, however, I continued to receive more phone calls from this company. It became so bad that the company not only used the phone number listed initially, but retained several other numbers in order to continue to harass me, threatening me with legal actions. The additional phone numbers that were associated with the company are : XXXX and XXXX. 

From the phone number XXXX are the dates and times recorded by my phone call log : XX/XX/2018 Beginning on XXXX XX/XX/2018 The company called me every single day during the dates listed above. The number of calls received in total is : 135 times ( average calls per day were 5ea ) I have made the following attempts to contact this company. I have made screen clips of every way that I have reached out to this company, via email phone conversation, in order to inform them to cease and desist from communications with me. First, I called the company to let them know to cease and desist contact with me. I am unsure as to the date. I did however, go onto Monarch Recovery website provided. I wanted to ensure that they understood the reason that I was reaching out to them. So in order to ensure that I was able to somehow get proof that I made contact with the company. So, I utilized the chat option so that the communication could be captured to have proof that I specifically made contact with a representative from the company. Finally, I sent an email to the email address specifically included within the many correspondence that I continued to receive via US postal. Additionally, I also have recordings of the conversations between myself and the representatives from this company. 

I have all the images saved and to uploaded to my phone in order to provide proof that this company harassed me continuously over almost a 5-6 month period, the few times that I did answer the phone calls, I was once cursed out by a representative, another time the conversation between myself and the representative became so aggressive and threatening, simply from because of a statement the representative made regarding about my XXXX XXXX health. I insistently told him that, due to intensity of our conversation continuing to become more aggressive, I needed to get off the phone call with him. His reply was, I completely understand what you are going through, but you need to resolve this issue and stop using time I spent in the military as a an excuse to not pay this debt that I owed. He went on say that my XXXX   state could not in fact be that bad. As he continued, he became so violently aggressive that, I began scaring me to the point that I began to have severe XXXX  and XXXX XXXX  that I just hung up the phone on him. 

For over 2 weeks, I could barely function XXXX and XXXX. I became so XXXX that I did not get out of my bed for over 5 days.

Company response to consumer: Closed with explanation