Consumer complaint received 2023-06-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Wrong amount charged or received

Complaint:
On XX/XX/2023 I sent an electronic transfer ( NOT a pay by mail nor a pay by check ) from my XXXX  account in the amount of {$2600.00} to a Bank of America account number with the XXXX Name being " Bank of America ''. 

On XX/XX/2023 I sent an electronic transfer ( NOT a pay by mail nor a pay by check ) from my XXXX account in the amount of {$980.00} to a Bank of America account number with the XXXX Name being " Bank of America ''. 

These funds were NEVER received by the intended account holder at Bank of America. The account holder at Bank of America is my landlord. I received the bank name, my landlord 's name, their Bank of America account number and their routing number in my lease. I know that all of the information just listed above for my landlord is correct because in order to pay my rent I have been depositing cash into the Bank of America account listed in our lease given to me by our landlord. 

What I was able to find with XXXX and Bank of America is that MY ERROR was inputting " Bank of America '' instead of the personal name of my landlord as stated in the lease. My landlords name is XXXX XXXX XXXX. The actual name on the account is for a business. The business belongs to my landlord. 

My landlords have a business account and here is the name of that account : XXXXXXXX XXXX XXXX This business uses the Bank of America in XXXX, California. 

So, the funds were sent to the CORRECT bank XXXX Bank of America ) with the CORRECT account number ( account number listed correctly on lease, currently the account number that I use to deposit cash for our monthly rent, my landlord has verified that they are receiving all of my cash deposits ) BUT... 

Instead of being the correct name listed on the lease it was simply " Bank of America '' as the payee name. Here is where it gets a little difficult... 

The landlord has a property XXXX who uses a different bank, that bank is XXXX XXXX XXXX here in XXXXXXXX XXXX. I had to send them a payment as well, which I did utilizing the EXACT same XXXX account and same platform interface. I input the correct account number for XXXX XXXX XXXX but committed the SAME ERROR ... instead of putting the property XXXX 's name ( XXXX XXXX XXXX ), I input " XXXXXXXX XXXX XXXX '' . XXXX XXXX RETURNED the funds to my XXXX account within a week stating " The XXXX name did NOT match the account number ''. 

Let me restate this : A small regional bank here in Texas identified the error and simply returned the funds to my XXXX account. Bank of America has stated that they have no record of being able to find the funds that I submitted to them. I find this extremely difficult to comprehend. 

Unfortunately, Bank of America does not have the same type of error/return system. 

I have spent 33 hours trying to fix this issue. I have called XXXX numerous times and I have discussed this problem with 7 DIFFERENT REPRESENTATIVES all of whom gave conflicting information and stated " there isn't anything that we can do '' and I filed a case at the XXXX level. The XXXX representative at the XXXX level stated that " Bank of America is notoriously difficult to get things resolved ''. At the XXXX level, XXXX also stated that " there isn't anything that we can do ''. I also talked to a XXXX XXXX here at XXXX in the XXXX, Texas who was extremely helpful but could not resolve the issue. 

I called 4 different people at Bank of America ( with Bank of America I received 3 different responses from these 4 representatives all of whom stated " there isn't anything that we can do '' ) over the last month and finally spoke with a Bank of America banker at a Bank of America branch here in XXXX, Texas because again I was having such difficulty with this. 

Here are facts that I know to be true : 1. XXXX sent the funds from my account to Bank of America ( I do NOT have them anymore ) 2. The recipient bank name ( Bank of America ), the account number ( verified by me and landlord multiple times ) and amounts were all correct. 
3. My ERROR was inputting " Bank of America '' instead of the landlord 's name on the XXXX platforms XXXX XXXX section for online electronic payments. ( I input Bank of America when I SHOULD have input XXXXXXXX XXXX XXXXXXXX ) 4. My landlord and multiple representatives at Bank of America have stated that my landlord 's account has NOT received these funds. 



I have been told by two of the largest banks in the United States that they do not know where my money is and they CAN NOT help me in anyway.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation