Consumer complaint received 2021-10-18
Company: Supreme Lending
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I had the worse experience with this company, and loan officer XXXX XXXX is very unprofessional, a liar, a manipulator, and DOES NOT LIVE UP TO WHAT SHE TELL YOU. I was referred to this company by a real estate agent that said she could get my mortgage loan closed fast if, I bought a home right now. When I contacted her she told me that they can close a loan in 30 days or less, and told me how their process work. She convinced me that she would work her hardest with assisting me on closing my home in a timely manner after, I found exactly what I wanted to buy. So I filled out a application, send over all of the documents requested, and called her back to ask more questions. I noticed on the same day, I contacted her back she wasnt answering my calls. Then when I sent a message about the reviews I had just seen online and how it might not be a good idea that I move forward with them. That is when she texted ( she was on a phone call and would call me back ). Everything was going to fast, and after reading the reviews I felt uneasy about supreme lending assisting me. XXXX XXXX told me to think about it for a few days and get back with her. So I thought about it and contacted her on XXXX to let her know, I wanted to move forward. She told me that she would be contacting me the next day on XXXX to discuss things further and would proceed with my application. She never called me so, I texted her, but she never replied. I waited until Friday on XXXX and called her that morning ( she still did not answer ). Then I texted her and she finally CALLED ME BACK THEN LEFT A VOICEMAIL MESSAGE. This company have all of my personal information, and I DO NOT TRUST THEM AT ALL. I texted her and told her to CANCEL MY APPLICATION ASAP! Then I received a notification from the credit bureaus that a soft pull was pulled on my credit report from a : XXXX XXXX XXXX WHICH IS ANOTHER MORTGAGE COMPANY! When I googled the company it was another mortgage lending company and I got extremely upset! First off, XXXX told me they only deal with SUPREME LENDING/EVERETT FINANCING , then SHE NEVER FOLLOWED UP WITH ME WITH MOVING FORWARD WITH THE APPLICATION, then after I CANCEL MY APPLICATION all of a sudden another mortgage lending company is pulling my credit? I told her that I would be putting bad reviews online regarding my experience with her, and will be letting everyone know how this company do horrible business with people. I then started to receive harassing phone calls from a man leaving voicemails, and text messages threatening me, and talking about what he is going to do to me on XXXX XXXX behalf from two phone numbers from ( XXXX up until XXXX ). Im being harassed, and threatened by someone who XXXX XXXX gave my personal information to, and I have taken precaution to contact authorities behind all of this drama. I wouldnt refer anyone to this company and have taken extra precaution to protect my credit files as well. This company and XXXX XXXX IS NOT TO BE TRUSTED! She literally gave out my personal information, and phone number for someone to HARRASS ME. This is not only a breach of privacy with my personal information with this company, but this also against THE LAW! EVERYONE PLEASE BEWARE OF THIS COMPANY AND THE ILLEGAL PRACTICES THEY ARE USING!

Company response to consumer: Closed with explanation