Consumer complaint received 2020-04-24
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
WELLS FARGO FRAUDULENT CHECK CASHING ON MY BUSINESS CHECKING ACCOUNT 1. Wells Fargo cashed TWO checks that do NOT have my signature on them. One on XX/XX/XXXX and another on XX/XX/XXXX. I first reported fraudulent activity by phone. They set up an appointment which was supposed to be with a business banker. They told me to go into a branch the banker would finish the process. After having to pay for parking in another location, the branch does not have parking I met with : XXXX XXXX XXXX, Personal Banker II Wells Fargo Bank, XXXX | XXXX XXXX XXXX XXXX XXXX | XXXX, FL XXXX XXXX XXXX Tel XXXX | Fax XXXX After XXXX finished playing with her new XXXX, she supposedly reverified my business information even though my checking account has been open with them since XXXX. 

They then shut down my account because they even detected FRAUD yet they refuse to reverse transactions on two of the checks that I DID NOT SIGN. The signatures no where near match my signature. 

Suddenly, I no longer had access or the history of the information on the old account. To make matters worse - Wells Fargo does NOT show check copies on their monthly statements and after my account was closed for FRAUD, I could no longer access the information such as past check copies via the online portal. They promise to keep information online for digital customer for 7 years. That is not true. This information is NOT on the monthly statements. 

To try to help, XXXX promised to review all checks for incorrect signature matches. She didn't but she did send me nasty demanding emails. Being distracted by her new XXXX, she had failed to have me sign something. 

To further make matters worse, I could never see what I was signing because the signature pad is not connected to a screen that can be read. 

When I finally went through my statements and balanced my books with my bookkeeper who found two additional checks that had been cashed by Wells Fargo that we did not write. One was for XXXX/XXXX for {$2400.00} and the other on XX/XX/XXXX for {$4000.00}. 

I asked for print outs of the checks. Supposedly they could not access the checks to digitally send to me. After weeks of waiting, I received the mailed the copies. 

When I received the copies by mail I immediately reported them as fraud. They are not my signature nor are they in my handwriting. 

XXXX proceeded to call me for a very long time with voice messages to come back to the bank. I offered to meet her at my place of business but she stated she was not allowed to bring paperwork to me that it was all digital. In short, Wells Fargo customers and consumers are being manhandled by someone somewhere. I will be moving banks but first I need MY MONEY back. 

See XXXX XXXX  emails regarding my signature and response in the Attached Labeled : Wells Fargo Fraudulent Checks 2. Wells Fargo also cashed checks that had a XXXX  XXXX XXXX logo with my account and routing number on them. I am trying to locate these screenshots. They are trying to cover this up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation