Consumer complaint received 2018-04-25
Company: WESTERN UNION COMPANY, THE
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX, I made a transfer of money from XXXX to XXXX to XXXX XXXX in the amount of XXXX EUR and on XX/XX/XXXX, I made a transfer of money from XXXX to XXXX to XXXX XXXX in the amount of XXXX EUR, using XXXX XXXX XXXX services. But the XXXX and XXXX   branches of the company announced that the sums were allready paid out on XX/XX/XXXX at XXXX in XXXX, XXXX and XX/XX/XXXX at XXXX in XXXX, XXXX. Consequently, I believe I am involved in a fraudulent activity from XXXX XXXX XXXX, as a result i have lost XXXX EUR. Due to the fact that company branches have refused to repay my loss, Ive requested a refund of money from companies official representative in XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX. I draw attention to the fact that on XX/XX/XXXX I received an incomplete answer regarding the complaint filed in the form of a registered letter and on XX/XX/XXXX at XXXX I received a response from a XXXX XXXX XXXX representative electronically. I would like to point out that the information provided in the electronic reply was incorrect, so I believe that the company has lost my transfer / remittance. I believe that I have the right to recover it without delay, in full, in addition to covering all the losses incurred on my travel expenses in XXXX - XXXX - XXXX, where I went to explain the situation at XXXX branch. 
Based on all of the foregoing, I asked to reimburse the entire amount of XXXX EUR transferred ( including a commission of XXXX EUR ) for cash transactions that have not reached the stated end goal. Including the transaction performed on XX/XX/XXXX, with the transaction control number XXXX, in amount of XXXX EUR and transaction performed on XX/XX/XXXX, with the transaction control number XXXX, in amount of XXXX EUR. 
In addition, i asked to cover travel expenses in the amount of EUR XXXX, which includes XXXX EUR coach tickets to XXXX and EUR XXXX fuel expenses back to XXXX. 
Also i asked for compensation for forced late days on the work, during the period from XX/XX/XXXX to XX/XX/XXXX, as a result of which I was forced to take unpaid vocation in amount of XXXX EUR. The calculation is based on the full amount of monthly wage - ( XXXX / 20 ) * 5 = XXXX EUR. 
I asked for a refund of XXXX EUR for living expenses in XXXX, which I had to spend on spending 5 days in XXXX. The amount of expenses is calculated on the basis of the Regulations No. XXXX adopted by the XXXX of Ministers of XXXX on XXXX XXXX. 
Taking into account that the company did not manage to resolve the situation, on XX/XX/XXXX I have submitted an application to the State Police regarding the commencement of criminal proceedings. In accordance with Section 22 of the Criminal Procedure Law, the  right to compensation for damage caused shall be established : " a person who has been harmed by a criminal offense, taking into account its moral damages, physical suffering and property loss, guarantees the procedural possibilities for claiming and obtaining moral and material compensation. " On the basis of the above, I requested a moral compensation of XXXX EUR. 
The total amount due to the company amounts to XXXX EUR. 
Also i enclosed in the appendix all copies of the necessary documents confirming the transactions performed. I asked for the XXXX XXXX XXXX to respond promptly, but no later than XX/XX/XXXX. I sent my claim to three addressees indicated by the company : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX E-mail : XXXX Since i havent recived an answer from the company, I am turning to you for help. I have all copies of the necessary documents confirming the transactions performed. I will show the originals as needed. 

In the Annex : 1. Payment confirmation, XX/XX/XXXX, transfer control number XXXX, copy, 1 copy on 4 pages ; 2. Payment confirmation, XX/XX/XXXX, transfer control number XXXX, copy, 1 copy on 4 pages ; 3. Bus ticket, XX/XX/XXXX, ticket number XXXX, copy, 1 copy on 1 page ; 4. State Police Report of the XXXX XXXX XXXXXXXX, XX/XX/XXXX, report number XXXXXXXX, copy, 1 copy on 1 page ; 5. XXXX XXXX response, XX/XX/XXXX,  transfer control number XXXX, copy, 1 copy on 1 page ; 6.  Western Union response,XX/XX/XXXX, reference number XXXX, copy, 1 copy on 4 pages. 
7. Claim for Western Union, XX/XX/XXXX, personal code XXXX, copy, 1 copy on 21 pages. 
8. Western Union response, XX/XX/XXXX, reference number XXXX, copy, 1 copy on 2 pages. 
9. Western Union response, XX/XX/XXXX, reference number XXXX, copy, 1 copy on 1 page. 
10. Advice of delivery, XX/XX/XXXX, reference number XXXX XXXX, copy, 1 copy on 2 pages.

Company response to consumer: Closed with explanation