Consumer complaint received 2018-06-15
Company: JPMORGAN CHASE & CO.
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Chase closed all of my credit card accounts without notice. For background information, I have been a Chase checking customer for the majority of my life and I have had credit cards with Chase since 2015. My credit score is in the high 700s and I have steady income from full-time employment. I have also never participated in  manufactured spending or card churning. I was given no notice by Chase and only found out that my accounts were closed when my cards no longer worked. I was able to speak to XXXX, the account supervisor, who was extremely unpleasant and told me that my accounts were permanently closed for the following reasons : 1 ) recent increase in credit usage on a newly opened Chase business card, and 2 ) lack of credit history that shows I can manage a high credit line. She refused to offer any more information when I asked  and declined to listen when I tried to state my case. Regarding the first reason ( recent increase in credit usage ), I explained that I had recently signed up for the Chase business card to which she referred because of a promotional XXXX Chase Ultimate Rewards offer if I met minimum spend requirements. I therefore diverted all of my other spending to this business card because I wanted to meet the minimum spend requirements as soon as possible. My plan was to redeem these rewards points for a vacation flight as I have not treated myself to a real vacation in over a year. I thought this was reasonable as to why I would suddenly increase spending on a specific new account. XXXX 's only response was " we just don't feel comfortable doing business with you '' and refused to provide any more information. Regarding the second reason ( lack of credit history that shows I can manage a high credit line ), XXXX told me that I had insufficient credit history to show that I could manage the high credit line on my newly approved Chase Sapphire Reserve card. I explained to her that it was Chase that not only approved me for the card, but also provided me with that high credit line. XXXX 's response was that the lending department uses different information from the reviews department and refused to provide any more information. I told XXXX that I was more than willing to take lower credit lines, but she seemed to take immense joy in reminding me that all of my accounts were already closed and that this was a permanent decision. I am highly disturbed that Chase would approve me for a credit card, extend to me what it perceives as a high credit line, and then use that as justification to close ALL of my accounts. This line of reasoning is seriously flawed. When I tried to tell XXXX that I was struggling to understand the reasoning behind the account closures, she told me that if I had no further questions, she would disconnect the call. I reminded her I didn't have any questions, but was still struggling to understand, she proceeded to disconnect the call.

Company response to consumer: Closed with explanation