Consumer complaint received 2022-01-11
Company: Comerica
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX and tried to use the ATM machine at approximately XXXX I tried to take money off my direct express card XXXX Name on the card XXXX XXXX XXXX ( XXXX XXXX XXXX ). I typed in {$520.00} dollars, the XXXX XXXX bank charged me and direct express {$3.00}, meaning that my bank gave the money to the XXXX XXXX bank and now the responsibilities on XXXX XXXX bank to give me the money that was paid for by me and direct express. The money processed inside the machine as if it was going to dispense but the ATM draw did not open up. So, someone used XXXX device to remotely control the machines function such like the XXXX ( inc. ) customer service remote screen sharing and maintenance to not allow the money to dispense. Which is illegally seizing my money violating the 4th amendment, as well as article 14 of the Massachusetts declaration of rights ( which is greater protection ) ,18 USC 242, 243. 42 USC 1981, 42 USC 1982, 42 USC 1985. I waited for the money to come out it didnt. Then 3 minutes after the machine went out or service, rebooted which I took photos of and sent it to askcrt, askdoj ( department of justice report ). The machine display it was working again. I then used my XXXX XXXX card cause I have account with that bank and tried to use it to see if my money may be stuck cause nothing came out where does money that suppose to come out go?? Either it reverse like a CD rom takes back a cd that cant eject or maybe it has to be stuck in place, like a vending machine ( but the mechanism can be controlled remotely ) XXXX took {$10.00} dollars off my XXXX XXXX account and it came off fine. But my {$520.00} dollars from direct express was still in the XXXX XXXX ATM account. This is an internet crime ( cyber attack scam ) that probably happen to millions of XXXX persons a year. I request the statistical data. The video can be summons of the transaction specifically at XXXX am and then another at XXXX. 
I called XXXX XXXX cause they are responsible they told me that I have to dispute it with direct express. I called direct express and they told me XXXX get my money within XXXX hours maybe tomorrow if the banks cooperative. They did not give me or ask me to fill out any forms at that time. I waited from XX/XX/XXXX - XX/XX/XXXX. I called today and the male asked my name and info which I provided. He then asked my telephone number I gave him ( XXXX ) then I told him Ill give you another number because that one was not charged and I had the other phone in my hand now, so I gave him ( XXXX ), the guy said I cant use that number I seen he was given me a hard time and to prevent abuse I said Ill contact them back that was at XX/XX/XXXX ( XXXX. ), I called again verified the info with a female she gather my info the same and I gave her XXXX and she except okay but said my account was suspended at XXXX which was not true. Then said it would take up to XXXX days to get my funds back and I can get a credit in XXXX hours but I got to sign something first. She asked did I get them by mail, I said no, I explained the previous girl said I would get it back XXXX hours she said yeah only credit back back until the investigation is over. It is not XXXX hours from the time my money is taken if I have to wait XXXX days for the form to come in the mail. Then I got to send it back. They didnt send it by email. So I explain to her since I see they are part of a scam I am going to put them in the complaint. Because she said at XXXX am today my card was suspended then stated after the call it was suspended which was at XXXX. Which I said to her the card was never suspended XXXX minutes ago before this call. So this has been happening with XXXX XXXX bank with my loan requested that was denied, taking little sums of money over and over as well as other banking discrimination which is affecting my credit. Also another issue XXXX & XXXX not reporting 6 months of credit payments to credit bureaus from XXXX. And because of this my XXXX XXXX remained at XXXX and not in the XXXX. Likewise this issue with my money affects my payment with creditors, XXXX, credit XXXX, first premier, enterprise bank ( XXXX XXXX ), XXXX bank, milestone credit, Finger hut. Plus I have to serve people in my federal complaints and its preventing XXXX XXXX of redress and service of business and federal applications ( connected to school, self-employment, ( etc ) state as well. Please contact me at ( XXXX ) XXXX

Company response to consumer: Closed with monetary relief