Consumer complaint received 2018-05-09
Company: BARCLAYS BANK DELAWARE
State: MO
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
For the last year I have been getting calls, emails, text messages, and also have had fraud occur where someone has opened two credit cards within 2 days of each other in XX/XX/XXXX? They charged over {$3000.00} on each of these cards, they have been remotely hacking all of my devices despite the fact that I have every security feature on them, have had to change all of them 3 times this past year, and had to change my phone number 3 times as well. In XX/XX/XXXX on the XXXX I recieved a text alert telling me that someone had gone into a XXXX store and charge {$150.00} on my card through the app on my phone, in XX/XX/XXXXthey used a bank card of mine at an XXXX XXXX XXXX XXXX  in XXXX ( Neither of these places to I reside or have visited ). Then I began receiving text messages from them, next started the phone calls from someone claiming to go by the name of XXXX trying to con me into the XXXX card scam, they would call from a XXXX  number and a XXXX XXXX  number every time I blocked the number they would call from another despite being told several times that my number at the time was on the do not call list and I asked them to stop calling me yet they continued to, and then they started calling me using profanities, I then started receiving emails from XXXX XXXX XXXX   saying I owed them money for a loan which I have never had with them, every email they sent stated a different amount that i supposedly owed them and telling me that if I did not send x amount of money by such a time that day via a XXXX XXXX that they would put a warrant out for my arrest and contact my employer ( I have kept all emails they have sent me ). Then just recently I received a letter from an old bank account stating that this same company XXXX XXXX XXXX  had filed a complaint with the courts and that they had put a freeze on that account in order to garnish money for this supposed loan I have never had. I recently put a credit fraud report on my credit report because someone keeps trying to get loans in my name, I was even notified by paypal that these people somehow had been able to obtain my paypal account info and was trying to take out money via an atm, we changed my password and had a new card sent out however this is the third time in the last year this has occurred. Now they keep contacting me threw a local phone number and again I block it and they continue to call me from another number up to 20 times a day, today I recieved a call from a local number and they were trying to tell me my credit card apr was now approved to be lowered to ( x % ) and then they started telling me you have more then {$2500.00} in credit card debt right and I said no what are you talking about, long story short when the man on the phone could not get the info he wanted out of me and I told him to not contact me again his response was take your credit cards and XXXX XXXX XXXX XXXX XXXX ) he then hung up. Last week I recieved constant calls from a number that was showing it was from XXXX XXXX  and then after they would call the number would change and stated it was from another country. I answered several times and each time told them to not contact me and blocked the number yet they continued to call me all day using different numbers and when I answered their last call I told them that I was reporting this to my local police and blocking their numbers their response was go ahead were going to just keep calling you! And as if that is not enough I am constantly on a daily basis receiving these robot calls, text messages about pre-qualifying for a loan, and I even recently had to change my number because someone ( and I have the persons complete information along with the saved text messages ) they had bought a XXXX pre-paid phone and somehow they were using my number to text their friends who would respond back all through my phone when I tried to block them it wouldnt allow me to so I confronted them and told them I would be handing this over to local authorities to which they replied well just block our number and when I said that whatever they were doing they had it so I could not do that and I was giving them one hour to change that before I went to authorities, amazingly all of a sudden I was able to block the number. So i kept all texts as proof and went to XXXX XXXX XXXX  showed them and had my number changed. I also have confirmed that I was one of the people whos information was compromised by the whole XXXX  thing, and over the last 5 years I have had to have bank cards changed multiple times because I received notice from the bank ( XXXX XXXX ) who I was banking with at the time that twice my information had been compromised by a company I used my bank card at.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation