Consumer complaint received 2018-10-02
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XXXX XXXX XXXX has placed false & incorrect information on my credit report, which I filed a dispute for with Experian. 
They reported payments made from XXXX - XX/XX/2017 and no payments were ever made. The papers for the original loan were not completed until XX/XX/2017, how could payments be made XXXX, XXXX & XXXX when the loan didn't exist yet? Once the loan was processed with the paperwork by my son, not me and we left the XXXX XXXX XXXX XXXX XXXX dealership the truck broke down and went through repairs over the next 3 weeks. My son was told, by XXXX XXXX ( Manager ), what to say to the bank when they called him or else he would not be able to keep the truck, so he did 3 days after the purchase speak with the bank rep and told them what he was told to say ( which was written on his envelope by Manager ; Down Payment {$8500.00} ( which was not given, there was a trade in ) / Drivers : my son and me only & the truck runs good ) while the truck was in the shop with a " promise '' all would be fixed. Over the next 3 weeks it was back at the dealership 4 times, the last time it was to be repaired locally, when we spoke with the dealership. After this the dealership closed down and disappeared when we tried to return the truck. The bank told us they have no title for the truck and they don't want it because they can not do anything with it without a title and we informed the bank no payments would be made on the auto loan due to us being given false information and no proper repairs to the truck. This was when they told us they could do nothing with it and had numerous other auto loans from this dealer that they also had no titles for and would be processing a complaint and lawsuit against the dealership if they could find them. The first dealings with the bank about no longer wanting the truck, nor needing the loan was around XX/XX/2017, which was within the first 30 days of the paperwork being processed. The bank was also notified that we tried to return the truck to the dealership which was when we discovered they were gone from the site and no longer answered any calls on any numbers that we had. 
We do not have possession of the vehicle, no payments were ever made on the loan, I never signed anything for paperwork on this loan, the dealership Manager, XXXX told me I was not needed on the loan, but somehow I was added on the loan when the papers were signed electronically. The only thing that I signed was an We Owe document stating what the dealership agreed to repair on the truck as part of the loan agreement and a few other docs that the dealership explained were for their use only due to me being his parent and his first loan, but it would solely be his responsibility, not mine. Then he specifically told me when I asked that I didn't have to be the cosigner on the loan and my son could be on the loan by himself. I did not sign loan documents ( My son has copies of the loan docs that he was given which will be attached ), therefore the  bank should not be able to legally file anything on my credit report. Copies of documents referenced are attached to this complaint. 
Also, aside from that I feel that the fact is this bank is crooked and files false information on peoples credit reports like mine and my sons. I want this removed from my credit reports, all 3 bureaus. If I  can not get this resolved without having to take legal action, my next step will be to pursue a law suit against XXXX XXXX and anyone else involved in the false reporting of information to our credit reports therefore causing distress and excessive upfront costs due to the drop in credit scores and unable to proceed with certain other endeavors to improve our lives, ie .... Purchasing a vehicle that does run, purchasing a home, refinancing our home.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief