Consumer complaint received 2023-05-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Good Morning Sir/Madam, On XXXX XXXX XXXXXXXX I Received A Letter From XXXX XXXX Transaction Support Center, Case # XXXX, Pertaining To XXXX XXXX XXXX XXXX Bill Payment in The Amount of {$250.00}, That Was Disputed for The Following Reasons. 
The XXXX XXXX XXXX XXXX XXXX XXXX, Purchased At The XXXX XXXX XXXX Authorized Dealer In XXXX, NY From XXXX XXXX Was Involved in A Severe And Historical XXXX XXXX Civil Rights Lawsuit, Involving Former XXXX Police XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Both Fired For Cause ). I Have Been Retired Since XX/XX/XXXX and The Above Persons Have Some Sort of Obsession With Me, As Why Their Are Both Criminal And Above Lawsuit Pending. 

On Another Note, I Diligently Sent At least 50 Documents Showing The Following : A. Privacy Intrusions As The Above Phone Information Was Given Out By The Above XXXX XXXX XXXX XXXX Without My Permission or Authority Or Warrants. This Caused Extensive Privacy Issues, Targeted Hacking, Cyber Stalking And Safety Issues, Especially With My XXXX  Mother And XXXX Year Old Daughter. 
XXXX AT XXXX XXXX XXXX XXXX The President, XXXX XXXX XXXX Unbelievably Offered Me A Low Level Settlement, Through Fair shake, Which Was Declined for Obvious Reasons. XXXX Inquiry # XXXX on XXXX XXXX XXXX 
XXXX At least Two Complaints to The XXXX XXXX XXXX XXXXXXXX  XXXX XXXX XXXX And One Other. 
XXXX I Was Extorted To Unbelievably Pay For An XXXX XXXX XXXX Phone That Was Paid In Full In Less Then A Year, Received Harassing Bills On A Ongoing And Ongoing Basis, Unbelievably Several Times A Month. 
XXXX I Received Constant And Ongoing Suspension Notices, Immediately After Paying For A Phone That Was Paid In Full. 

On Another Note, I Called Capital One Journey, Phone # XXXX And Spoke To Customer Support Member, XXXX on XX/XX/XXXX @ Approximately XXXX. And Discovered The Following : A. Missing Paperwork, Solely Pertaining To The XXXX Dispute XXXX XXXX XXXX {$250.00} Which is Quite Impossible, Since I Both Sent The Above Supporting Documents Both Priority/Certified USPS Mail And Further Confirmed Receipt. 
B. This Is Not My First Problem With Capital One, As They Appear To Be Both Oblivious And Not Aware of What They Are Both Obligated And Responsible For As Credit Card Provider. We Are Appalled By Both XXXX XXXX XXXX And Capital One And Expect A Thorough And Lawful Investigation, As Its Involving All Of The Aforementioned. 
XXXX The XXXX XXXX XXXX Phone Has Been Completely Out of Service for The Above Reasons, Since XXXX XXXX 

Please Feel Free To Contact Me, If You Have Any Questions, Concerns or Require Additional Information Whatsoever. 

Thank You So Much For Your Help And Support During These Horrific And Unlawful Times, Especially In The Year XXXX? 

Respectfully, XXXX XXXX XXXX XXXX XXXX, XXXX, NY XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation