Consumer complaint received 2018-07-11
Company: CNG HOLDINGS INC
State: CT
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX XXXX was affiliated with the transmission place in XXXX XXXX Conn. I do not know the name of the business because it wasn't my debt. My boyfriend at the time needed a transmission put in to his truck. because he bought a truck not knowing had a transmission problem. so he went to the transmission place in XXXX XXXX CT. And spoke about cost of a New transmission and the manager of the business had told him that he could fix and give him a new Transmission for I believe was XXXX. And he had talked him into putting it on a Credited Card approved for exact amount a little over. he said job be like XXXX dollars bit got credit for XXXX and I would have to pay like XXXX down toward it so left balance of like XXXX and then when they paid the credit card place the same day I gave them the money that was not the arrangement the job wasn't even done yet. They had the truck for months and the job wasn't done yet I was paying every week out of my Bank card. And I had paid oflver XXXX from my bank card then they wentand charged my credit card I was approved for I believe more money I did not agree to because they didn't fix the transmission right they had to replace the transmission 3 times. They gave is a rebuilt one not a new one its not what we had agreed to the manager lied and he kept charging our credit card with tempo fraudulently for whatever not approved by me. I didn't even want to even so this I was talked into by the manager. He lied and was out to just scam customer making fraudulent money for the business. job was not satisfactory the amount agreed to was only up to XXXX and I paid XXXX about up front minus off the amount. The job was suppose to be about XXXX to XXXX and the amount of credit on the card was about XXXX max. They paid the charge the card same day was on the XXXX about almost 3 years ago they received their money for the transmission before transmission was even fixed or repaired. they had the vehicle for about 3 months and was in out and not running for about a year. I paid the Tempo aganecy over XXXX. Like probably XXXX. Was not right didn't have the truck in and out manager lied fraudulent on my tempo card and charged us for things we did not agree to the manager was fired guess wasn't his first time other complaints on him yet this affects me in a very huge way because I have lost my job of 22 years of service and I  didn't know that they had put a balance of debt on my credit history of XXXX I had just a little bit left that I owed the on my card and About a couple of years ago agreed to pay them the balance I owed them was like XXXX dollars but they wanted like XXXX. Interest because I stopped paying then because I said I did not approve of the extra money I did not authorise them to charge me more money and that they should not of been charged the same day I pad them XXXX. XXXX down they already was sent the money the same day that was not part of the agreement. because they never even started it yet. Had truck over 3 months best of my knowledge yet between them and manager of the transmission place did stuff without my authority. like I said I didn't want any part of it the manager smooth talk everything said that it would be done it was a new transmission and that would not be any more then XXXX. The max. Yet the job was only suppose to be XXXX about and the tempo agency pad them the entire XXXX. And yhe n the transmission charged more after the fact I did not approve. Now I am at XXXX I am paying XXXX time more then I have already paid them. I paid about XXXX down in can to yhe manager and job was suppose to be XXXX about he got extra in case approved for XXXX on card. The tempo agency paid them same day about XXXX I paid about XXXX of payments on my debit card that is like XXXX in payments I put stop in my credit card. and now its on my credit history stating I owe them XXXX about. I never agreed to anything up to XXXX he said it was not going yo be over XXXX yet he got me credit for XXXX about with tempo. and tempo had paid the mteh same day I paid my first payment of XXXX to set up the account. Nothing was suppose to happen until the transmission came in. the work was not even begun yet tempo paid them the entire XXXX about this was not what I had agreed to and if he used my signature fraudulently Then that is what happened I only sign for the XXXX the extra XXXX dollar was in case and the transmission was sent in Over 3 times and never was fixed right and we agreed to new not rebuilt

Company response to consumer: Closed with explanation