Consumer complaint received 2023-05-22
Company: Ocwen Financial Corporation
State: MI
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Owned home since XX/XX/XXXX ; mortgage has been sold/merged many times in 17 yrs ; 1.75 % was added to prime rate on my ARM ( right before closing in XXXX XXXX -- illegal, but I can't do anything about it now -- statute time has passed )... so then -- Last year, tried refinance but couldn't [ income / tax returns too low, etc. ] ; opted to call my current mortgage company, PHH/XXXX, whom said I could pay {$5000.00} or more and have my payment lowered -- via re-amortization; sent {$6500.00} lump sum, in order to lower my payment ( my payment was $ XXXX jumping to $ XXXX!! ) since the payment resets every XX/XX/XXXX. However the re-amortized payment was $ XXXX -- which was still too high/not easily reachable ( I'd lost the VA XXXX XXXX in XX/XX/XXXX XXXX well as my son 's $ XXXX rent/month in XX/XX/XXXX because he moved to WA ) ; rejected that payment ( still too high ) -- and asked for a loan modification/temporary modification of some sort ( I knew what kind of options they have, and I qualify ). Applied in XX/XX/XXXX ; they asked for additional details ; submit and re-submit all sorts of information and details for months since XX/XX/XXXX! -- when I knew my income had changed/was reduced back in XX/XX/XXXX! They've asked me give details and reapply into XX/XX/XXXX, and send letters out which take 5-10 days to reach me -- leaving me very little time to respond in time. My last full application was XX/XX/XXXX, which they accepted as 'complete ' -- however, they said 30 days or less for a decision, which would've been XX/XX/XXXX... more conference calls, etc., and its now XX/XX/XXXX. I've gotten conflicting letters and a conference call EVERY month -- not the Relationship Manager assigned to me ( I actually reached her once -- back XX/XX/XXXX ), but all conversations and all correspondence ( s ) have been as though they don't know what they're doing ( cross purposes ) AND, their final 'determination ' was that I have the ability to pay even though my 'assets ' have not been looked at properly! WHAT are the underwriters looking at??? -- the assets they ask for ( on application ) are not liquid!! AND they're denying a/ any -- modification. I sent information to them via the e-mail addresses they provided ( all this time, as I started with FACSIMILES back in XX/XX/XXXX, but they said they couldn't 'read ' them or they weren't 'clear ', etc. ) ; sent everything AGAIN on APPEAL by XX/XX/XXXX and XX/XX/XXXX deadline ; but alas they've pulled me along for so long, that I have become less capable of that mortgage payment -- have not paid XXXX or XX/XX/XXXX. XXXX is upon us -- I feel as though they've dragged me for months -- not really evaluating my liquidity/ability to pay -- my only income is $ XXXX. Their practices seem unfair or unsavory ; it seems they want to keep my home ( for gain ) ...!?!?!? ... as in short sale or deed in lieu, etc. They need to handle customers ' requests/credit -- much more carefully. My mortgage was paid every month on time for years!!

Company response to consumer: Closed with explanation