Consumer complaint received 2015-08-27
Company: PENNYMAC LOAN SERVICES, LLC.
State: CO
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We were scammed by XXXX companies and then our home went to auction and sold to the XXXX XXXX who know that we were scammed, XXXX and my husband is waiting XXXX on a job XXXX. 
XXXX XXXX, Below is an email from XXXX XXXX will be calling you todayThe average time for completion of the modification is about 90 days. Butyour case is complicated and special do to the special circumstances. Itcould take as little as month or as long as XXXX months, or longer ; there areseveral factors out of our control that may drag out the process includingthe amount of time it takes your lender to process your application andfinancial paperwork, and to verify all of your documentation. Factoringin these strategic delays by your lender, XXXX months is a reasonablelevel of expectation XXXX times out of XXXX. 
You have hired our firm to successfully complete the process of obtaining aworkout plan for you with your lender. We have been helping clients withloss mitigation options for over XXXX years and we are experienced with yourlender*Let us handle this process for you! *Since you have granted us permission to advocate on your behalf, we askthat from this point forward to please allow *ONLY* our firm to communicateon your behalf on all matters pertaining to your mortgage loan. 
It is *VERY IMPORTANT* that you talk to us *before* disclosing, speaking or sending any information to your lender. This includes EVERYTHING and ANYTHING. If they call you, you can kindly tell them to contact us for any information they may need and hang up the phone. 
As you probably know, the longer you stay on the phone with them the morethey will try to intimidate you. This is nothing personal as they are paidbill collectors and will do and say anything allowed by law ( actually, theyusually go above and beyond since most people dont know any better= ) to try to intimidate you into making payments or disclosing information that could negatively affect your outcome. Again, banks are in the business of making money not helping you out financially. *You do not need to listen = to their threats and are encouraged to disconnect the call or allow it to go to voice mail if they are doing so**. *If your lender sends you letters or packets in the mail to fill out, *please inform us immediately*! You will need to check with us before returning anything to your lender, as this could possibly jeopardize current/future negotiations. *We have an effective and carefully planned strategy to assist you and anything you say to the lender can and will be used against you by them. You will begin the first phase of the process as described below : *Phase 1 Initialization, Origination and Strategic Development Services* Drafting and preparation of documents including CLIENT ServiceAgreementCLIENT Interview, Financial Disposition Review, QualificationAnalysis, File OriginationLetter of Authorization, Hardship Worksheet, CLIENT Disclosures, and CLIENT Declarations Attorney or Authorized Legal Support Staff/CLIENT conference calland ConsultationSubmission of Letter of Authorization to Lender ( s ) Confirmation of Lender receipt of Letter of AuthorizationLender research, including communicating with Lender todetermine/verify submission requirements for loan modificationUnderwriting of case file based on Lender specific guidelines. 
Initial collection, review, analysis, and evaluation of CLIENTdocuments and information, including, but not limited to, income, loanbalance, monthly payment amount, mortgage statements, loan documents, current interest rate, expected rate and payment adjustment, equity, expected rate and payment adjustment, equity, loan payment history, correspondence from Lender, pay stubs, XXXX, XXXX, XXXX, benefits award letters, retirement and pension benefits statements, annuity statement

Company response to consumer: Closed with explanation