Consumer complaint received 2021-04-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
I have two credit cards at BOA, the first card there was a fraud of $ XXXX, charged in XXXX , BOA reversed the charge and all was fine. My 2nd card at BOA the same party who committed the fraud now proceeded to do a balance transfer for {$11000.00} to a third card I have at XXXX XXXX  this occurred on XX/XX/2021. I explained to BOA fraud division I didn't make the balance transfer-the response was this is not a fraud since it went from my BOA card to my XXXX XXXX  Card, it's considered a SCAM versus a fraud. 
I proceeded to explain the same details to the XXXX Fraud dept., they understood and XXXX proceeded to reverse the {$11000.00} and it was returned to BOA on XXXX XXXX Since XX/XX/2021 both XXXX XXXX  & BOA both are telling me the money is still being processed. The funds are no longer at XXXX as it was returned to BOA., BOA stated as of today the funds have not returned to BOA , nor are the {$11000.00} showing up on the screen as a pending return deposit. I have visited both banks in person multiple times over the last three weeks, I have had multiple calls with the private client group, the credit card payment group, the fraud group, it appears to be quite odd that {$11000.00} is not at either bank, and no one can seem to find the {$11000.00} for over 23 days. I'm in the private banking group at XXXX and they have been helpful in reversing the unauthorized balance transfer from day one, but there is a major problem as to why after 23 days of being treated like a ping pong ball there is no direct communication between the two banks! In addition it makes no sense that funds should take any more than 1-3 days wire or ACH to move between any entities let alone major banking institutions. Something is very wrong when a twenty plus year client gets treated like a criminal and on top of that my credit is getting dinged due to the stupidity of this current system where money can disappear for over 23 days and not one person of either bank will step up to fix the global problem. I look forward to your assistance and what I hope will be some type of a massive fine to give all banks the incentive to resolve the immediate problem and take corrective actions so this same XXXX treatment doesn't happen over and over again. The bottom line is not one person has the ability nor the incentive to correct the problem so they all kick the can down the road. Please respond XXXX, so we can prevent these identical problems being repeated over and over for no reason at all. Let me thank you for your timely review and visibility as to what will be done to correct the problem and what punishment will be paid by BOA & XXXX for this unbearable frustrating treatment. For the record I met with XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX -- XXXX ; XXXX who has been very helpful but as stated his hands are tied as there is no one in the bank which can get this resolved. Maybe someone should call XXXX XXXX and let him know. 
BOA on the other hand after being a client both corporate and personal has been the worst treatment and experience I have had in my 40 plus years of being in business. 
I met with XXXX XXXX on XXXX XXXX & XXXX multiple times for several hours. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief