Consumer complaint received 2017-09-15
Company: U.S. BANCORP
State: WI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
In XX/XX/XXXX I bought a new XXXX XXXX  for XXXX. I put down XXXX 's in cash and my Father, XXXX XXXX XXXX took out a loan from US BANK for the remainder of the sale at XXXX. Both my dad and I went to the bank together and set this up with XXXX XXXX (? ) then, the USBANK branch Manager at XXXX XXXX in XXXX WI. At that meeting, we set up the monthly pymts for this loan at XXXX/mo to come directly out of my checking acct ending in XXXX on the XXXX of each month. 

From the start, this loan has been messed up with their calculations and their changing of the dates for payments. First, I received a charge for XXXX for some unknown, never explained to me, " Fee '' on XX/XX/XXXX. Then I re'cvd another XXXX and a XXXX dollar " fee ' on XX/XX/XXXX and XX/XX/XXXX. 

As you can see from the transaction history page that I uploaded, I made several large payments at once starting on XX/XX/XXXX for {$1000.00} followed by another payment of {$2900.00} on XX/XX/XXXX followed by yet another payment of {$1900.00} on XX/XX/XXXX. All those payments covered the next 12 months payments and the next payment was not due until XX/XX/XXXX. 

I made a payment of XXXX on XX/XX/XXXX and the principal bal never changed ; it stayed the same at {$25000.00} which is where it was at on XX/XX/XXXX. ( Even that Bal at {$25000.00} is wrong on their end but I will address that after this issue ) My principal Bal on XX/XX/XXXX was {$25.00}, XXXX and then a year later, on my next payment due date of XX/XX/XXXX I make a {$490.00} payment, and USBANK did not deduct that from the Principal Bal leaving it at {$25000.00} the same as it was prior to this payment ... ..USBANK did not credit my acct the payment for the {$490.00} I made on XX/XX/XXXX. 

Then on XX/XX/XXXX I am hit with another unknown charge of XXXX dollars. On XXXX/XXXX/XXXX I make another scheduled payment of XXXX and the principal Bal goes from XXXX down to XXXX- USBANK applied ONLY {$61.00} of the {$490.00} to the principal doing only XXXX knows what with rest as these payments for XXXX/mo include the interest charges! 
Again referring to the Transaction History provided by USBANK and by my own breakdown of the entire loan, payments made etc you can clearly see there is a major difference in what I have paid on this loan v what USBANK states is owed. US BANK failed to apply payments in their entirety ( pymt of XX/XX/XXXX in the amt of XXXX ) and then only applied {$61.00} of the {$490.00} pymt made on XX/XX/XXXX to the principal Bal. 

USBANK applied fees and other charges that are not my responsibility nor my obligation. 

USBANK records are woefully incorrect. if you start with the date the loan was taken out and the amt : XX/XX/XXXX at {$31.00}, XXXX and go line for line with the recording of payments, it comes out missing {$2000.00} in CREDIT making my Principal Bal incorrect. 

I have for over a year been trying to get this straightened out with US BANK. My Dad even went with me to the bank branch last XX/XX/XXXX in order to see what was going on. Nothing ever came of the promises by the bank to check into it. 

Several times in the last three months, I have gone to USBANK and spoken to XXXX ( Bank Mngr ) as well as having written several letters to the Bank re this issue to NO AVAIL. 

I then SOLD this car last month and the pay off was incorrect and that prompted even more phone calls and letters to US BANK again to no avail and I was told the Title would not be released until the amt USBANK said I owed was paid. So, I paid them the XXXX they said I owed and sold the car. 

My father passed away on XX/XX/XXXX and because the loan is in his name, USBANK thinks they no longer have to make the corrections to my checking acct.. This was not my dads car and that is why we set up the monthly payments to come directly out of my checking acct.. The Dept of Motor vehicles as well as several key Bank Managers knows this car belonged to me and that I was responsible for and made all payments as evidenced by the records. If I have to go to court against them, believe me, I certainly shall do so. 

I want this straightened out. US BANK OWES ME Over XXXX for my OVERPAYMENTS on this XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation