Consumer complaint received 2023-04-06
Company: WELLS FARGO & COMPANY
State: VA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Wells Fargo showed that they closed my account for returning only 2 checks one check of {$500.00} deposited on XX/XX/XXXX, and a second check of {$550.00} on XX/XX/XXXX. AS I said to CFPB that Wells Fargo fraud department is do fraud so there rate is XXXX in XXXX XXXX XXXX and from 5 there score is XXXX and there are XXXX customers made complaint against Wells Fargo that they hacked there account as Wells Fargo and they are fraud bank. And Wells Fargo saying that they did right to closed the account. If CFPB believe me than they see this and made decision that who are correct me or Wells Fargo. 

Initial Complaint XX/XX/XXXX Complaint Type : Billing/Collection Issues Status : Resolved More info My never used debit card was involved in a BIN attack data breach and I received a spoofed call from 'Wells Fargo '' fraud department.This is the second time in 6 months that a debit card from Wells has been compromised. It used to happen only every few years. It has happened 8 times now that my debit or credit card has been hacked.Instead of blocking the pending fraudulent international charge of several thousand dollars, Wells XXXXhad to wait until it posted '. In the intervening 5 days of conversation with the real WF Fraud claims department several employees asked me for identifying information such as my account user ID, which XXXX  ' website says no employees will ever ask. I am leaving Wells as soon as I am able. 

Initial Complaint XX/XX/XXXX Complaint Type : Billing/Collection Issues Status : Answered More info I have to open an account by XX/XX/XXXX because of their deadline.I go to the branch on XX/XX/XXXX. Bankers are booked because they have appointments.I go back home. I try to apply online. The online system says my application was denied because my identity can't be verified. And recommends I go to a branch. This is a stupid system. If your bankers are booked, and you encourage people to apply online, why is your system referring you back offline? There are plenty of identity verification solutions online, and Wells Fargo chooses not to use them and waste my time with the run-aroundXXXX XXXX has a promotion with convenient deadlines. Don't need to do business with Wells Fargo and their XXXX account opening systems, and their XXXX deadlines that make people do business with other banks. 

Initial Complaint XX/XX/XXXX Complaint Type : Billing/Collection Issues Status : Answered More info In accordance with the Fair Credit Reporting Act. This account has violated my federally protected consumer right to privacy and confidentiality under 15 USC ******* U. ** **** section 602 A. States I have the right to privacy.15 ****C16881 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC **** Account Number : XXXX  Date Opened : XX/XX/XXXX Past Due : {$69.00} Please remove it from my credit report. 

There are XXXX Complaints against this bank so I can't able to paste more this is a fraud bank so many peoples have tried to sue this bank which you see in this Complaint. CFPB also has many complaints about this bank that this is a fraud bank but after that CFPB helped this bank. They made so errors or so many frauds that's why people reported their names to XXXX, CFPB, or other companies that Wells Fargo is a fraud bank. 

Thank You, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation