Consumer complaint received 2022-12-10
Company: TRANSWORLD SYSTEMS INC
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Company name XXXX. Account number : XXXX ( New York XXXX Collector Name : Nationwide Credit XXXX XXXX XXXX Phone Number : XXXX ) Reference Numbers : XXXX XXXX / XXXX XXXX I signed with XXXX XXXX the end of XXXX for their " Quaterly Plan '', which has a cost of about {$150.00} give or take depending on the size of the house. The payment is to be collected every 3 months. I know this information since I have used XXXX before, and it's even advertised on their website. The first payment was collected at the time the technician came to the house, around XX/XX/XXXX for {$120.00}. 

At the end of XXXX, I noticed a second charge for the same amount, which was incorrect since my payments are supposed to be due every 3 months. I called XXXX immediately, the rep on the phone said I was signed up for another plan called the " XXXX XXXX '' and she would have to ask a XXXX for approval to change the plan to the " XXXX '' plan. She said that someone in XXXX would call me back once the change is done. No one did. 

During the first XXXX weeks in XXXX I called several times, spoke to different reps and they would all say the same that someone would call me back as they did not have the authority to process this change even if it was a mistake. This is all happening while their accounts department is calling me constantly to collect payment, and every rep in that department I spoke to had no clue about the issue and I had to reinform them every time they called. 

Finally, on XX/XX/XXXX a XXXX XXXX with the name of XXXX XXXX left a message saying that the change to the " XXXX plan '' could definitely be done, and that he could helped me with that. But he also said he wanted to speak with me first as he did not think it was a good idea. I called the XXXX back many times in XXXX and XXXX and left him voice messages but he never returned my call. This is his direct line : XXXX. 

XXXX calls from XXXX and texts starded morning and night. Every time I go the chance to answer I would have to explain to the rep the same story over and over but no resolution to the problem. At time every rep would tell me something different. XXXX even said to me yes I see that technician that initially came to inspect the house wrote that there was no termites. Other rep told me yes your plan is changed, but that someone needed to come to the house and collect the termite baits, no one has been back. 

At this point, I do not even want to have their services any longer. They only came to my home once and within the first month I called for them to come again to re-spray as we spotted aunts, and they never came. They never sent someone to removed the XXXX baits that I don't need. They are trying to collect money for an incorrect service, and for only XXXX visit provided. 

Here are the XXXX collection bills mailed to me ( not sure why there are XXXX separate collections ) : {$360.00} ( XXXX XXXX XXXX ) {$720.00}. ( XXXX XXXX XXXX )

Company response to consumer: Closed with explanation