Consumer complaint received 2022-08-08
Company: REGIONS FINANCIAL CORPORATION
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/22 i went to the Regions Bank at XXXX XXXX XXXX XXXX XXXX XXXX Ga XXXX i went into the bank to let the Mgr XXXX XXXX XXXX i would be making a large withdraw from my checking acct to by a car, XXXX XXXX and XXXX XXXX XXXX told me this is what i need to do according to the policey.. This was on XX/XX/22 when i deposited an insurance check for the amt of XXXX. They placed a hold on the check. when i showed them my ID the began referring to me as Sir. I have been with Regions Bank for about 7 or 8 years. No bad checks no Fraud. Even tho every since i started visiting this Branch and had to prove my identity for sum reason. They have been Rude, and discrimination based on my XXXX and XXXX identity This is the closes branch to my home in XXXX. weeks before this last incident i was accused of Fraud, when i tried to deposit XXXX cash thur ATM. message on the screen said go into the bank. On this day i spoke with a man by the name of, XXXX XXXX. He said there was sum type of Fraud. When i asked could u explain he Rudely said, " Check your email and spam '' I did and hadn't received anything from the bank... I left the bank more confused. this and other incident just started making me feel discriminated based on my XXXX and XXXX identity. I finally had enough when XXXX XXXX said she didn't want to help me because i said why does this XXXX keep happing to me at this branch. she told me to leave her office ( i have a recording of this All on video ) i said are u putting me out of the bank she said i have the right to refuse your service because u said XXXX. i explained if this is the way u are going to keep treating me. I want to close one of my acct and take out all the money Now. she said leave my office... I told her if i was doing something wrong to call the police. She picked up the phone and i asked are u calling the police. She called some man, that said he was her Boss. He asked what did i need to have done. i said i have two accts with this Bank an want to close it due to poor Rude and discrimination at this bank. He told her to go ahead and close my acct. while this is going on she kept asking me if i was recording her. I explained that i had been recording all the incident in this bank for the last 6 months due to how i has been treated at this XXXX XXXX location. when she got off the phone i asked her was this going to take longer. XXXX XXXX said all she needed to do is give me my receipt for the transaction. She left me in her office for about 15min to go help another customer. she gave receipts and never signed the cashier check that her boss told her to give me. I started yelling saying this is the worst bank and the discriminated on me do my XXXX  and XXXX this is when XXXX XXXX ran over too me saying... U are trespassing and no longer welcomed. He and XXXX stood there laughing at me because she said she wasn't going to help me .... She was right she didn't. i Ended up having to drive 30min out of my way to the Regions @ XXXX XXXX XXXX XXXX XXXX, Ga XXXX XXXX. I explained to the XXXX XXXX at that location what happened. Gave him the check and told him she didnt sign it but sent recipts to my email and gave me a paper one... He said well good news she voided the check. This was strange why give me receipts for the truncation. then XX/XX/22 i get a letter addressed to XXXX XXXX XXXX saying they are closing All my accts .... I have filed a complaint with XXXX XXXX and a guy at @ askregions. He said that they take this kinda situation serious. Somone would contact me and they may want to see my video proof. I have still yet to hear anything from anyone explain why close my acct but no apology or interest in what happened Period.. I am very unhappy and XXXX about this whole situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation