Consumer complaint received 2022-09-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
- I deposited the check on XX/XX/XXXX XXXX and have the receipt with check image for it to clear XX/XX/XXXX. 

In short, After a brief investigation, Branch manager XXXX ( actual name ) located at the XXXXXXXX XXXX branch basically cherry picked my certified bank check and had the check destroyed FYI She or the branch is not immune to government rules regarding this matter. 

List of Filings and informations - Im a XXXX XXXX in the state of California - Im a XXXX XXXX  in state of Ct. 

- I deposited a certified by bank check given to me by my client ( {$6500.00} ) on XX/XX/XXXX XXXX and have the receipt with check image for it to clear XX/XX/XXXX. 

- on XX/XX/XXXX I logged into my BOA account to see check the status. 

- check image was no longer available - called boa XXXX # multiple times nobody knows what happened to the check - called boa branch Friday XX/XX/XXXX ( located in XXXXXXXX XXXX  ) branch manager XXXX answered the phone when I introduced myself and explain my issue, she, Interrupted me and asked who was the check written by, almost as if she knew I was going to call, which I replied its none of your business. When I told her I was an officer in my profession she immediately said brinks has the check and hung up the phone. 

- On XX/XX/XXXX around XXXX Ive attempted to file a police report in person at XXXX police ( they said im a bit early ) but I do intend to file once this is cleared up and swiftly too. 

- Ive never received a letter with the typographical error of my address ( dated XXXX XXXX ) from BOA stating that they could not cash my check and they removed it from my account. 

- when I call to locate the physical check i deposited, nobody has a clue where its located. I get a different story everytime. 

Ive filed multiple complaints on the Boa XXXX XXXX branch and manager XXXX and staff. 
- A complaint with the CT. banking commission - Civil action will be filed against the branch in XXXX XXXX XXXX DISTRICT COURT ( compiling process ) - Multiple complaints on telephone ofBOA # XXXX +, +, + - Fraud Complaint with BOA on XXXX XXXX # XXXX Branch Manager XXXX  reason for removing my check from my account is that it was place in the wrong account as it states in the letter I retrieved from my online account. 

- however, Ive been placing checks in my account for over 3-4 years ( including many certified checks ) - all previous certified checks have cleared in same account And - Recently on XX/XX/XXXX I placed a check from a commercial project in that account ( the same wrong account ) to prove my pointand that check cleared on XX/XX/XXXX no problems. 

What this woman did ( if thats what it identifies as ) was wrong and I believe she is doing it to many others. Discriminatory practice has been possibly occurring here for years.

Im a extremely vigilant person ( I live by it ) and being Honest and forthcoming is very important to me. So that why Im writing this I feel im a Victim of over stepping of a job description manipulative action using branch title im a victim of discrimination and reading the XXXX reviews concerning this branch and the manage seems that others including minorities are subject to Branch Manager XXXX and staff political nonsense ( This coincidentally happened when the President was forgiving college debt )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation