Consumer complaint received 2019-10-21
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have disputed student loans ( which should be removed due to 100 % XXXX & Permanent XXXX Veteran ) since XXXX, paid unsecured loans ( XX/XX/XXXX XXXX and a mortgage account as recently as XX/XX/XXXX XXXX XXXX sold XX/XX/XXXX XXXX. I provided written evidence on company letterhead showing student loans were discharged, unsecured debt was paid in full and home closing statement of the sell and yet XXXX & Equifax refuses to use the information provided and hasn't conducted a full and thorough investigation into the legitimacy of my claim. 

I've had Representatives hang up on me and tell me to do what I want when it came to filing this complaint. I had one Representative tell me they do not take into account the information consumers provide if the lending organization says it's incorrect. There is no push back with presenting the organization the documentation they have received from the consumer. This leads me to believe that the Representatives are NOT doing their due diligence, have the duty of care to ensure credit reports are updated accordingly. 

If the credit bureaus aren't going to take the time to conduct a proper investigation, then why provide a tool to challenge the creditors if in fact they are going to side with creditor. I believe credit bureaus are a scam, especially when purchasing their products with the understanding what one receives as a credit score is correct. When in fact each financial institution using a different scoring system. 

Once enhancement that should be provided is that each bureau systems talk to each other to ensure the most accurate information is provided so as not to have an embarrassing moment believing you have a credit worthy standing. 

One shouldn't be penalized when loans are paid in full or if paid off early. My credit score dropped 14 points and no one can seem to clarify why. I do understand what the ratio of paid on-time accounts and missed payments play into the scenario, however, it couldn't be explained why my student loans that were removed by discharge ( accounts were delinquent due to XXXX XXXX XXXX also known as XXXX XXXX  company out of California that took my money but didn't pay on the loans ) didn't counter the drop in score. 

It is also my understand that an account in good standing would remain on the account for 10 years and that the history would play a roll in the scoring formula. XXXX Monday, XX/XX/XXXX I was informed that information was incorrect. If so then why leave an account on the file for XXXX? 

This has become exhausting trying to ensure my files are correct to prepare to purchase a new home XXXX. 

How can we work together to force these companies to do their jobs? I look forward to rectifying these issues and help other consumers with tools to help fight this crippling system against the average consumer. 

Respectfully, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation