Consumer complaint received 2023-01-05
Company: U.S. BANCORP
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Fees charged for closing account

Complaint:
Back in the XX/XX/XXXX, my mother and I went to the US Bank branch in XXXX, Ohio to add a beneficiary to the account. That's all we inquired about and then signed up for what we needed. Then in XX/XX/XXXX, a mobile transfer credit was not authorized from savings to checking between these accounts after checking the statements online. We immediately went to the branch to close both accounts and start again due to fraud activity with fresh new accounts believing these old accounts were closed. After 6 months, we received only one bill from US Bank for the closed checking account in the amount of {$170.00} without any regard as to what it was for or an itemized summary of the charges. After calling the number listed on the bill and getting no answers as to what equates this charge, we find only the amount is now {$170.00} on a Reserve Line of Credit and should go to the branch. We immediately went to the bank branch on XXXX XXXX in XXXX, Ohio, to figure this out. Mind you, my mother and I have been getting strange calls claiming to be US Bank, calling back to be asked for our account numbers (? ), social security numbers or just to simply to call back and just leave a message. ( We did not divulge any personal information. ) I left a message about two weeks ago from the US Bank Fraud Department XXXX ( name and number only ) and have not heard back since. Mind you, the branch could not verify this number originally ONLY after my second visit in XXXX regarding this Reserve Line of Credit. Nonetheless, the branch informed us apparently, the old account was not closed AND a Reserve Line of Credit was added to the closed checking account without our knowledge. The branch could not give us an itemized summary of these charges. After coming home, hunting and pecking with rude US Bank customer service regarding this charge, this bank, for example, added a deposit on XX/XX/XXXX, in the amount of {$50.00} via the Reserve Line of Credit as well as numerous late fees since the close of the account we knew nothing about totaling {$170.00}. Again, on a CLOSED checking account? I also received a strange letter on XX/XX/XXXX, informing us the old checking account needed to be closed by XX/XX/XXXX? In summary, there was no reason to even sign up for this so called Reserve Line of Credit when originally we were merely adding a secondary name to the account in XX/XX/XXXX and just merely opened fresh new accounts in XX/XX/XXXX due compromised accounts. Furthermore, we were told the old checking and savings account were closed due to fraud activity as of XX/XX/XXXX the minute we opened new accounts. It has been noted that there have been fines for this bank illegally exploiting personal data while opening sham accounts like Reserve Lines of Credit for unsuspecting customers and we are one of them causing us undue grief.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief