Consumer complaint received 2019-05-03
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Good afternoon Sir or Ma'am, I am filing a complaint against Wells Fargo credit card for failing to resolve a dispute in my favor, as evidence of a company name, XXXX that defrauded me for {$3800.00} on XX/XX/XXXX after they claim that the Sales Order # XXXX was shipped out to me. At first my credit card authorization did not go through because they were persisting on sending me the order. Somehow they were able to later on charge my credit card and event sent me out the order. It was a phone order and the items they shipped to my house were never what I ordered. I called them and asked them to pickup the order sent to my house and they instructed me they would have charged me an additional {$400.00} for the return. I agreed to the return charge, but they never followed up with picking up the order and XXXX  decided to instead sent me additional parts for the messed up order. I kept on writing XXXX regarding a refund for the {$3800.00} and the company 's leadership would always denied it. I also found out the product electronic components were also not working and the product also pose a safety hazard when you seat on it which causes the person to be thrown off the chair when the person tries to turn or even get off the chair. I informed XXXX about the safety with the chair and I was informed that they can't so anything about it and I'm stuck with the chair. 
I contacted Wells Fargo and filed a dispute in order to recoup my money and the dispute department was never able to get the money back. Below you will see the case number including the people who communicated with me and they were very rude and unprofessional. 
Case # : XXXX XXXX XXXX ( Wells Fargo Executive Dispute Department ) Case # : XXXX XXXX XXXX ( Wells Fargo Executive Dispute Department ) Case # : XXXX XXXX ( Wells Fargo Executive Dispute Department ) The case was then sent to the Wells Fargo Credit Card Executive Office, XXXX XXXX declined it because she decided to only verbally communicate to the XXXX and not me ( XXXX XXXX ) and the XXXX lied to about the fact that I tried to cancel the order, the wrong order was send to me, the products were defective, and the products were unsafe. When I receive a letter from Ms. XXXX XXXX who denied the dispute, she informed me the lies that the theaterseatstore told, she didn't know about it, and she couldn't do anything about it. 


The information below are from the XXXX XXXX : XXXX Phone # : XXXX Sales Order # XXXX XXXX XXXX Customer Support and Claims Specialist T : ( XXXX ) XXXX ( XXXX ) ext XXXX F : ( XXXX ) XXXX E : XXXX XXXX XXXX Customer Service Manager XXXX XXXX XXXX XXXX XXXX XXXX  XXXXXXXX XXXX XXXX XXXX XXXX T : ( XXXX ) XXXX ( XXXX ) ext. XXXX F : ( XXXX ) XXXX XXXX The information below are from Wells Fargo : Name : XXXX XXXX XXXX Case # : XXXX Ext # : XXXX XX/XX/XXXX Wells Fargo Executive Disputes Name : XXXX XXXX Phone # : XXXX Ext : XXXX Case # : XXXX XX/XX/XXXX XXXX XXXX ( XXXX 's Manager ) Date : XX/XX/XXXX Case # : XXXX XXXX Ext : XXXX Wells Fargo ( Legal Matters ) Corporate Office XXXX XXXX XXXX XXXX XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation