Consumer complaint received 2021-06-10
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XXXX XXXX 2021, I went to the Chase branch. I went into Chase to withdraw around {$3000.00} to pay my rent and other bills. The bank teller was acting strange after she reviewed my account details. I assume, this was because of the balance and my age and the fact that I am XXXX. The woman told me that if I wanted to do my withdrawal that I needed to have the police present and that she needed me to speak with a bank manager first. She told me that the manager would call later that day and arrange an appointment for me to do my business. I never received the call. On the following Monday, I visited the branch and asked again to do a withdrawal. Again, I was told that the manager was not in and would call me later. I let the staff know that I want to withdraw everything from my account, because Chase is behaving strangely. XXXXwo days later, the manager called me and asked why I was pulling everything out of the account. I told him that I heard that Chase was closing accounts and keeping the money and I don't trust them. I was told by the manager that my account was already reviewed and in good standing and that I don't need to worry about it. I told the manager that I still wanted the money. On three separate calls he tried to convince me to take a check and never scheduled an appointment. On Monday, I noticed that my account was locked. I was told at the branch that Chase rejected my withdrawal request and no longer wants to do business with me. I was further told that they will not be giving me cash, but the check I kept saying I did not want and that I would need to cash it elsewhere. I was told that there is no time frame on when my money would be released. If you refuse a Chase cashiers check, they will force you to take one. Chase illegally denied my access to my own money and discriminated against me. My balance at the time was over {$260000.00}. Chase has never asked me to verify the source of my income. This closure is a direct response to my request to withdraw money. They violated the law by denying my withdrawal, because I am a young XXXX man. My small business is XXXX  XXXX  XXXX XXXX XXXX, in XXXX XXXX Nevada. I am working on opening a second location in Florida. I am in several publications, and if this system allows I will attach. The bankers at the branch in XXXX Florida are racists and criminals. How dare these filthy thieves accuse me of being a criminal. I am currently shopping for an attorney to represent me for XXXX discrimination or civil theft. That is not your money. I want it back, within 30 days. This shall serve as your written notice Under 812.014, Fla. Stat. I demand treble damages. I believe this amount is around XXXX. I don't have access to my bank records, as I have been locked out. We are currently negotiating a multi-million dollar XXXX  deal. If the actions of Chase hinder this and stop us from funding this enterprise, we will hold Chase accountable. 

XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation