Consumer complaint received 2020-07-16
Company: JPMORGAN CHASE & CO.
State: AR
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
breaching promissory notes HOA FHA Federal Housing Administration ( FHA ) .breaching promissory notes JP Morgan Chase Breach of contract .In XXXX i missed a payment XXXX i paid up to XX/XX/XXXX XXXX, and XXXX In XXXX after asking and filling out for repayment i was denied but Chase put me on Forbearance for 3 months to catch that one payment up i could not been behind no more XXXX  or less, i paid little over XXXX   before the Forbearance but i broke the Forbearance and Keep paying XXXX XXXX XXXX i did this up XX/XX/XXXX .In XXXX i had XXXX bank and i had Alert my account was used unauthorized i checked to make sure it was not purchase i made and it wasn't the payments for bill pay was put on hold Chase payment XXXX was return because the money was on hold. I made payment XXXX as soon as i noticed it but Chase put the payment on XXXX i tried to tell them they no payment due for XXXX i paid it .but it put me payment behind Never got it fixed they was right you are wrong even though i sent proof to them. Then in XXXX i made payment and XXXX, XXXX, XXXX in XXXX i looked on my account i was 3 months behind, for XXXX, XXXX, XXXX, I sent proof the Chase by secure message .by mail, and XXXX  XXXX over night several times to both case workers with loan number on bank statement and signed, directed to them they got them no matter how hard i tried Chase would come back with different loan and different payments .In XXXX i made a payment XXXX they gave credit for XXXX but it went for Franchise Fee 's not any of my payments i made .I did talk to one rep he said you owe under XXXX i ask for proof of that i got letter from Corporate Office XXXX XXXX then the balance change to XXXX i never was behind that much when i was paying XXXX XXXX XXXX and XXXX on payments they said i missed and i tried to prove the wrong but it fail. They have committed Escrow Fraud, they sent me balance .it was XXXX XXXX XXXX to XXXX -- XXXX then XXXX, XXXX to XXXX .then XXXX. XXXX to XXXX with balance due XXXX they can't due that each year goes to taxes and insurance then a new year starts. that Fraud. In XXXX i paid little over XXXX in Escrow but they say don't see it. In XXXX i paid over XXXX in Franchise Fee 's but they said they don't see it on my account? In XXXX of XXXX they got loan HOA XXXX FHA i more less forced to take it or loose my home when i paid down to 17 years. Chase removed the XXXX and placed it in XXXX the Breach of contract. Chase sold my loan and transferred XXXX to XXXX XXXX  and keep the XXXX that Breach of contract in Mortgage XXXX XXXX XXXX XXXX Chase is longer Service my loan and sold it as soon as they got the XXXX in XXXX they won't answer about the Fee 's but they was selling my loan in XXXX and using my payments to pay for attorney that is Fraud. account XXXX I draw XXXX they took ever chance they could. They broke the Mortgage Recovery Advance Note of XXXX that should be returned to HOA FHA, i never revived it and Chase keep it when they sold my loan.,

Company response to consumer: Closed with explanation