Consumer complaint received 2023-06-13
Company: CITIBANK, N.A.
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
i am a victim of identitytheft/fraud and impersonation as well as a victimof sim swapping/XXXX to a extreme degree all of my accounts online and offline have been compromised and there is suspicious/fraudelent activity amongst them all to which i reported it several times to police, ftc, id, gov etc and have those report numbers. I have been calling citi bank custom cash about this ongoing problem for over the past 6 months on XXXX i spoke with citi amongst several other times beforeand after that and have repeatedly requested my statements to be resent to me as well as the suspicious activity. i got a few statements but my mail is also being tampered with to where i have had to report mail theft as well with the usps. and i am missing XXXX of XXXX that seems to be when all my credit cards were maxed out and im not recieving any of those statements for those times across the board. anyways i have always made ontime payments and have never been late. to where the statements i do have have the wrong payment dates from auto pay. i have always had autopay from my bank. in which the reference numbers on my bank statements in comparison the citibank ones that I do have do not match.i have never transferred balances, taken cash out, used my rewards, added a XXXX account, card, or user ever. to where on my statement i reported that on my rewards is has a ladys name XXXX XXXX in which i brought that up less than 1-2 weeks ago and have no clue who that is when i spoke with citi and got the runaround, was transferred two times and still wasnt able to report the full extent of the suspicious activity nor was given the right number to talk with customer service nor the rewards department as well as them not given me the address to citi. i sent out a dispute letter on XX/XX/23 to citi stating some of this as well as to cancel my card issue me another to double check that my name and address are all correct, limit sharing, and to make sure there is only 1 card 1 account with only 1 me the user as well as all statements and correspondences pertaining to myself, my social, my address, my name with the middle intial the full middle name or without to be sent to me. so that i may go over them in order to give ALL accurate transactions that are not mine. i reported the suspicious activity with wells fargo as well to which they forcibly closed my account. where i believe they have knowledge of all this fraudelent activity that is coming out of their bank that pertains to my account to which come to find out i dont even have primary control over my account which is XXXX and they gaslightme when i dont have anyone as a user etc on ANY of my banking accounts ever with proof even and they took away access to my own account. my mom is on my electric bill and car insurance /lot rent agreement as a authorized user and thats it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation