Consumer complaint received 2017-11-21
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I would like to express my feelings of despair coupled with immense anxiety that have been triggered the day I was lied to and misrepresented with false information. It is time to get to the bottom of it, thanks to the CFPB. 

On XXXX 2014 my husband leased a car from XXXX XXXX XXXX. The representative of the leasing company affirmed that my husband was approved for the lease, and the XXXX dealer will deliver the vehicle to our residence. 

I will clarify yet again, my husband signed for the lease, and I did not fill out any applications with my information. In fact, I do not have a drivers license ; I never had a drivers license. I have no need to lease a car and never intended to do so. Nevertheless, with the arrival of the new car, there were documents that required my signature. 

Since I am completely unfamiliar with the car leasing protocol, I followed the directives given by the driver that delivered the car. After my husband signed the lease agreement, the driver required a spousal signature since we live in the same household. He said that the paperwork request is mandatory for insurance purposes and handed over paperwork that he had prepared. My husband specifically asked about the nature of the documents to which the driver replied that by law when one gets an insurance quote, everyone residing in the household has to be listed on the policy even though they do not have a drivers license. He explained that it is urgent he gets my signature before he leaves otherwise there will be issue with the car insurance policy. 

My husband and the driver drove to my workplace in the new car, and the driver mandated my signature then and there and re-explained how important it is. I naively followed the instructions without giving out any of my personal information to XXXX XXXX XXXX and I signed on the basis that it 's required for insurance. 

The problem began when my husband unfortunately was involved in a accident. When he spoke to a XXXX representative, he was told the car is totalled and ca n't be repaired, he also affirmed that since he has full coverage " As it 's mandated for a leased vehicle, it 's not possible to lease a car without full coverage insurance '' they will pay for the full value of the car. However, that was not the case. XXXX did not pay the full amount. ( I will attach the letter from XXXX to prove it, I 'm not here to say that XXXX did n't play a role in this mess, but I 'm submitting a seperate complaint for that ) XXXX XXXX XXXX claimed that I have gap insurance with XXXX XXXX XXXX as well as a damage waiver that will cover the remaining balance and therefore I should n't worry about the fact that XXXX did n't pay in full. 

I remember clearly my husband being on the phone with XXXX XXXX XXXX day after day since he always was ahead of his payments by 3-4 months and wanted to know if hell be refunded ( As you 'll see from the collection letter I 'll attach where it says Customers Payments, who was promised to be refunded to my husband since it was an overpayment ). 
After hundred calls and many aggravating hours spent merely to reach a representative, my husband got through, and XXXX XXXX XXXX agreed that there is a overpayment ofapprox. $ 1,600and they will send the check in the mail for that amount. 

I will never forget the day when mail from XXXX XXXX XXXX arrived. Surprisingly, instead of receiving a check as promised, we received a detailed bill, which amounted to almost {$14000.00} ( Will attach a copy ) of what they claimed my husband is liable for. The frustration of receiving the bill was extreme. My husband contacted XXXX XXXX XXXX, and was told that it was an error on their part and it will be taken care of promptly. In the meantime, while waiting for them to correct their error, my husband 's credit score dropped by 250 points. When he verified the reason for the credit drop, the only liability that showed up was XXXX XXXX XXXX account in delinquency!!!!! My husband called again and again and again and there was no one to talk to Nevertheless after over 1 hour and 15 minutes hold time, a representative answered, and transferred the call to the recovery department because he did not have access to our file since it was delinquent. 

Unfortunately, I 'm limited in the amount of words I can put into this complaint, and I will not have the ability to mention every single phone call of abuse and dishonesty and lies that was told. I WISH I WOULDVE RECORDED THEM, JUST TO SHOW THE CFPB HOW EVERY REPRESENTATIVE SAID SOMETHING ELSE!! 

What I do want to say is that a year after the XXXX delinquency appeared on my husband 's credit report and made an aggravating mess, it all of the sudden appeared on my credit report! " " Yes as I says it just began reporting to my credit reports!! I 'm not in any way joking, I purchased several times copies of my reports and since there 's no one to talk to at XXXX XXXX XXXX I contacted the credit bureas for help and all they told me was how I 'm able to dispute it and they will forward my dispute to XXXX '' '',,, This is entirely illegal, and should XXXX XXXX XXXX claim that I signed, I believe I made it clear how the driver fooled me into signing this on the basis that it 's for insurance. 

After disputing it several times with the 3 major CRAs the answer always came back with one statement " WE VERIFIED THAT ALL INFO IS ACCURATE, but nothing more than this statement. And they would n't release any info on how they verified it. 

I ask the CFPB to explain XXXX XXXX XXXX my rights and educate them on the FCRA since I am a novice and give them this last chance to remove it and make things right. 

Should XXXX XXXX XXXX feel that they are a prominent enough institution and theres no need for them to waste their time making things right, I will have to pursue legal action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation