Consumer complaint received 2023-04-29
Company: Block, Inc.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/2023 I noted that approximately XXXX $ was removed from my cash app account without a transaction notation provided to evidence where this money disappeared to. At approximately XXXX XXXX  I contacted XXXX  via their chat support as I was on my way to the bank to withdraw to pay my rent. I was notified via the app that a " technical error '' has occurred between XX/XX/XXXX and XX/XX/XXXX, and that during this time two of my transactions not all, had not been deducted from my account but that I had received the product. This could not have occurred, as I lock and unlock my care with every purchase, that being the case I unlock my card to prepare for purchase and then WAIT for the deduction after the deduction I then lock my card again. So I know this did not happen. It is also important to note that the sum removed from my account is more then the total of the two supposed transactions that did not deduct from account. I would also like to note I was not notified of this error or before money was removed from my account, additionally this " error '' occurred almost a month prior. Upon my own further investigation overall monthly transaction reports available to me via the app reflect many " pending charges '' that were never evidenced to be completed via the monthly transaction report, upon reviewing other months It is noted that this must be how transactions are reported if pending but can still be completed as there is never any " completed '' charge update or any pending charges, so I'm not sure why these two pending charges are any different then any other thru the months. Second. when I look into each transaction individually it is observed that the transactions went thru at a initial higher amount to hold funds for potential tipping and then later completed at a lower amount and noted to be " completed '' in the system, I have recorded screenshots of all this. Cashapp has double dipped from my account due to this perceived " error ''. I was not getting answers or resolution from cashapp and was told that a supervisor would contact me and never has. Upon my own research, It is to be noted that HUNDREDS if not more cash app consumers experienced the same error resulting in nominal amounts and as far as I am currently aware with my limited research upwards to XXXX $ or more for others, ALL occurring nearly a month after this error, these reports are not on XXXX but all over cashapps support page on XXXX, XXXX thread and XXXX etc. However there has still be NO FORMAL notification to consumers from cashapp except that the customer initiates contact first upon realizing they have missing funds. 

I would also like to note that cashapp reports errors/incidents on their website for consumer review, during this error period of XXXX XXXX XXXX no specific incidents correlate with the " technical error '' of a absent deduction for consumers, and furthermore 3 errors/incidents occurred during the XXXX dates none of which correlate still, yet they did not find this error? It is also to be noted no incidents or errors were reported for XXXX on or after the XXXX. In summary I would like my money back as I have been double charged for things i have already paid for and had deducted from my account. 

As a side note I did further research, as it may seem unrelated I will try to stick to facts. 

XX/XX/XXXX : Short seller XXXX outed cash app metrics inaccuracy effecting cash app stock to dive 15 % XXXX XXXX XXXX : Dates of technical errors effecting consumer accounts not reported or realized until XX/XX/XXXX. 
XX/XX/XXXX : Date of cash app founder death : XX/XX/XXXX : I myself and many others across social media are notating fund disappearing from their accounts withou notice from cashapp. 
XX/XX/XXXX Block incs ( cash app ) Square lead XXXX XXXX inside trader sold XXXX XXXX dollars off in shares This data is not comprehensive or complete as I am not a official XXXX XXXX or anything like that. I do however take interest in a company who has stolen money from me and others whom are already struggling in the American economy as it stands.

Company response to consumer: Closed with explanation