Consumer complaint received 2023-07-25
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I am a XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have 4 bank accouts, 2 car loans,3 credit cards, and an investment account with Chase so I am not a new customer.Over the last several months I have been XXXX XXXX XXXX XXXX XXXX and charging my clients credit card through J.P. Morgan Chase card processing to go into my business checking. All those numerous charges for this client have been in large amounts close to {$25000.00}, several were in consecutive days, all went through and were funded right away. On XX/XX/XXXX, after installing the delivery of all the furniture, because there is a {$25000.00} limit per transaction I ran a charge for {$25000.00}, and a second charge for {$24000.00} and the 2 transactions totaled the amount owed. I was scheduled to leave for the furniture market in XXXX on Tuesday XX/XX/XXXX, and on XX/XX/XXXX at XXXX at night an email was sent to my husbands address ( which has never been given to Chase ) that WEPAY was holding the deposits and they wanted verification. Well you can't talk to anyone there, so the morning of the XXXX we went to the bank and met with XXXX and she called " XXXX XXXX '' and was told that they were stopped because we put through 2 charges, and we were only allowed 1 {$25000.00} charge a week. First I was NEVER told that, and second, several of the charges went throught before in the same week to this very same client. So while there I sent in the 2 invoices and a ledger sheet for the client, and she told XXXX that the 1st deposit would be approved and would fund at XXXX on the XXXX. So I drove to XXXX 2 hours late, thinking it was solved. Well it DID NOT deposit on the XXXX, and nobody even had the courtesy to inform us, so we called XXXX and the branch manager, and they said they could do nothing, and I should call the supervisor at XXXX XXXX This was a conversation out of the twilight zone. After putting me on hold for 20 minutes he comes back and says that they reviewed the 2nd dposit and approved it and it would fund to my account at XXXX on the XXXX and that he had no idea when they would review the 1st dposit or when it would fund. Excuse me... I asked him, please explain WHY WOULD THEY REVIEW THE 2ND DEPOSIT FIRST??? And why woul n't they go ahead and deposit it because I was entitled to XXXXne deposit the first week instead of holding it for another week. His explaation was that it made sense because they could do it that way if they wanted. WAS that justification???????? So I said that it made no sense and that he was a supervisor and he should have the authority to fix something if it wasn't handled properly. He said he didn't have that authority ... ... what is the title " supervisor '' just a joke? That's waht a supervisor does so I asked to speak to someone over him, and he said he was it ... .nobody with more authority. Oh and he said he had to protect himself from me. He was worried that he had to protect himself from a XXXX XXXX XXXX XXXX who has multiple accounts with the bank, a credit score 0f XXXX, and who had put trough {$100000.00} worth of charges on the last 6 months mostly from this client. Well he lied, nothing funded on the XXXX, and we are now at the XXXX, not XXXX XXXX went into my account, no communication from anyone at the bank, or WEPAY, or XXXX XXXX ... ... just silence, except a notification that my account was overdrawn, because I had written checks to vendors that would have cleared if the money was in my account that was supposed to be in my account. And this is what is REALLY TAKING PLACEXXXX XXXX XXXXXXXX XXXX got caught scamming people by double charging fees and overdrafts etc, but Chase is scamming their customers in a much more subversive and sneaky way ... ... ..they are targeting large credit card deposits for review and holding the money that has already been funded to the bank and they are earning the interest on it instead of the customer, and yes it isn't a significant amount if it's just one deposit of {$50000.00}, but if they are doing this to hundreds of customers across hundreds of locations, well XXXX always said nickels make dollars! They have almost {$50000.00} of money I worked hard for over a year to earn, and they are keeping it with no regard to what significant harm they have done ... ... I wasted 5 days in XXXX because I couldn't place orders and conduct business with my account being compromised by the bank, They have shown a complete disregard for my business, for my personal well being, and have failed to show even the slightest logical reason for holding those funds.

Company response to consumer: Closed with explanation