Consumer complaint received 2021-10-23
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
My bank received a XXXX to freeze my Bank Account -Capital One by a fraudster claiming to be an attorney by the name of XXXX XXXX XXXX. I was never notified nor do the answer the phone. Capital One Bank refuses to give me a copy of the Document they Received that gave the authority to freeze my account as requested after speaking to 5 representatives, 3 Fraud Dept Representative, and 2 Fraud Supervisors. 

After stating I would sue the Bank, the last Supervisor stated he would send me the Document. On XX/XX/XXXX I received " only '' a generic letter with the same information I was given by making several phone calls into a bank I thought was " mine ''. After this is cleared, believe me I will get an Attorney to file suit, especially for all the mental and emotional stress I have had to endure. 

After receiving the letter my bank gave me information stating a levy of {$24000.00} on XX/XX/XXXX was received by XXXX XXXX -never heard of this person in my life, I will be going to the XXXX County Courthouse in XXXX XXXX Tx to show this as well, as I was never even notified of this person and fraudulent activity. 

My Bank is ignorant to the fraudulent levy, and refuses to work with me. I now have to hire an attorney in which I already have a hardship due to Covid -19 I have never heard of this person, she is stating the document is related to XXXX XXXX XXXX XXXX. They filed bankruptcy in XXXX. I did a background check on XXXX XXXX to find out she worked for a Bankruptcy Attorney XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX ( XXXX ) XXXX I believe XXXX XXXX stole my identity information if Atty XXXX XXXX represented XXXX XXXX XXXX XXXX. His assistant stated they had issues with XXXX XXXX who left the company in XXXX and her character was exactly as I suspected where she was not creditworthy and the assistant stated she was not surprise to hear XXXX XXXX portraying fraudulent legal documents. 

This is unbelievable that this could even occur to me on be half of my Bank Capital One, who would not even assist. My only way of proving my innocents is obtaining an Attorney and I'm at XXXX income. My Pandemic Unemployment ended, I am XXXX yrs old and will be XXXX in XXXX. I had {$77.00} dollars to my name that my daughter deposited so I could buy food. And suddenly was shocked to find this XXXX attempt from a fraudster. 

I finally spoke to someone answered they said " Hello '', I asked who is this? The young girl stated " who did you want '' I said " XXXX XXXX '', she said oh. I asked " who is this and who gave you the right to freeze my Bank Account, is this a real company? 

The young girl said " I'm an Officer of the Court ''. I said excuse me? What Court?, she stated " WHAT COUNTY DID YOU LIVE IN LAST YEAR? '' I said " what, are you kidding me? I lived in California XXXX XX/XX/XXXX. She stated " well you know what you did ''.

Company response to consumer: Closed with explanation