Consumer complaint received 2018-03-21
Company: MRS BPO, LLC
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/XXXX, I contacted XXXX XXXX to pay off the entire balance that had been forwarded to them from XXXX XXXX for my XXXX XXXX XXXX The amount I was advised to pay was {$1800.00} and I asked them if this was a pay in full amount or a settlement amount. They confirmed that this was a pay in full amount. I then ran my credit in XX/XX/XXXX and contacted XXXX XXXX as I saw that the amount reporting was over {$2000.00}. I was forwarded to XXXX  in the Deficiency Balance Department and requested information as to why I had only paid a partial balance of what was reporting on my credit report. She stated that while it showed I had a deficiency balance of over {$900.00}, it was okay, that even if I paid her while on the phone, my credit report would still show when it ran end of XX/XX/XXXX that the balance was XXXX. She refused to take any monies from me as said that XXXX XXXX   was the only company that could handle payment processing. I contacted XXXX XXXX again that month to advise that I needed to make sure that the correct amount was what they had processed and I didn't need to pay them more. Based on the information from MRS as well as XXXX, I did not make an additional payment.

In XX/XX/XXXX, I saw my credit report ran and it still showed that I had a balance of over {$900.00}. I contacted XXXX XXXX in XX/XX/XXXX and was advised that my account showed charged off on their end and that I had paid on a Settlement. I asked them to go back and listen to my XX/XX/XXXXcalls to confirm that I had been told that this was not a Settlement amount and that I needed to make sure it showed on my credit report that I had paid the balance in full. These funds had been obtained from an inheritance from my dad passing in XX/XX/XXXX. My intentions were to pay off all my debt with other companies so that in XX/XX/XXXX, I could buy a house. I was told that they would go back and listen to the calls and get back with me. I never heard back so contacted the end of XX/XX/XXXX and they told me that if I had any problems, I would need to reach out to XXXX XXXX.

I contacted XXXX XXXX and was advised that they were not a collection agency and that they had only processed the amount that XXXX had given them. I spoke with a supervisor named XXXX XXXX and he stated that their job is to take money and if they could process the remainder of {$900.00} that they would but this was up to XXXX. My credit report than ran end of XX/XX/XXXX and showed that it was now a XXXX  dollar balance but comments showed that I had paid less than full.

In XX/XX/XXXX, I contacted XXXX  and requested that they dispute this with their credit team. I reviewed the details that I have stated so far. I never heard from them so disputed with XXXX   who then forwarded a direct dispute to XXXX. In XX/XX/XXXX, I got a letter stating that my dispute was denied and that the comments were correct.

InXX/XX/XXXX, I saw that my credit report still had the same comments. I contacted them and advised that initially in the Summer of XX/XX/XXXX, I had asked what amount I could pay to pay off the account. They took off the fees and interest to reduce the amount to what I ended up paying MRS . However, I was never told that this was a Settlement. I advised XXXX of this who then again told me that it was something I would need to speak with XXXX XXXX.

On XX/XX/XXXX, I contacted XXXX XXXX  and advised XXXX that I would need a pay in full letter confirming that I paid them the balance in full so when applying for a mortgage, it would show that I did make the payment in full and did not pay for less than full balance. he said that the only thing he could send was that the matter has been resolved. I have now sought legal advice and was told to make a formal complaint thru here.

Thank You, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation