Consumer complaint received 2022-04-12
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Is this condoned by govt or dept of education? I called Experian regarding online access many times. Someone kept switching email to XXXX. I cant protect Experian account so I asked them to block online access. Someone keeps getting in and in phone. Ijust asked XXXX  yesterday to block all online access and the girl gave me a hard time. She said that was email XXXX ( XXXX ) but told her I changed it to XXXX XXXX  21 emails in phone prove it. XXXX  phone not suspended like it should have been in XXXX and prior to this. Im made to look like a criminal - changes made without my knowledge or permission - even address was changed. I called Experian automated yesterday Monday for fraud alert and it said last four to call me was XXXX. My info didnt match Experian online so I called - I couldnt reach anyone. I called XXXX yesterday and they let me in but the guy asked for the code sent to me. So far Im in XXXX unless it changes again. XXXX rep and posing supervisor asked for freeze pin vs security password - I wasnt calling about a freeeze. Someone removed security password in XX/XX/XXXX or XXXX from XXXX and my address was changed several times on XXXX and at least once on transunion and back again to old address - havent been there since XX/XX/20. But in XX/XX/XXXX and XX/XX/XXXX it was on my XXXX report. Lots of crooked stuff and changes to benefit? But its a lie. 
XXXX XXXX loans  disappeared vi called in XX/XX/XXXX and later and Monday- they said no changes in loan cares act! Unless someone is lying?? 
mainly Experian sent reports in past in various name formats instead if hyphenated name on profile and report. XXXX XXXX They said several creditors have your name as XXXXwhen disputing loans related to XXXX fake loans be in name XXXX. Now I believe they went extreme and changed XXXX XXXX loans and plan to upload a fake promissory note under XXXX. By taking out loan through Experian account. Due to document theft, illegal entrance in home and car, phone, computers, and even in others homes, planting cameras in car and home, stalking and entering while sleep, ( tried last night- no privacy, hacking XXXX XXXX transcript ( frauduently adding XXXX  ), stealing signins, kbots on every laptop from XXXX- during test, interference doing school work, personal computers compromised/ taken over ( asking for usb ), changing name post office, blocking and XXXX saying they dont have a letter they previously sent me. All because I disputed loans not in full name evidence and my carbon promissory note taken - loan info changing all time. steal my letters, doing things in my name, computer I cant finish classes or do much its been crazy called police about occ hung up, XXXX day open would not make report- changing things in line seems to easy - even emails blocked and been modified- now I know why people are being labeled crazy - task force, scammers or entity- this all happened to me over the past 5 years continuously over loans. Slowly my proof has disappeared - someone has taken this in own hands- if I had an opportunity early-? I would have presented enough info.to b prove my case. Experian is compromised and has been used to modify information ( not to XXXX XXXX  ) this is considered a crime. I hope this is not condoned! Im not only one dealing with this Im going to number suing with others when it gets exposed.? imagine someone going through this above. Its not just random hacking - this is big.. XXXX, XXXX couldnt get in got in XX/XX/XXXX then couldnt get in went in through annual credit on both changed my name- they are using phone number I suspended - its only in Experian requested to removed it but they didnt- I just texted it and it went through then tried again and it didnt go through.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation