Consumer complaint received 2020-11-05
Company: Paypal Holdings, Inc
State: OR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I needed to link my local bank acct to my paypal account so I could do an important transfer of funds. I had previously had this acct linked but I had delinked it as I have no interest with a company like paypal, who I do not particularly like anyway due to previous problems, having any control of my other accts. When I clicked to link it the message for me was to enter the two amounts of deposits they have made to my local bank acct. There are no such deposits so I am stuck with this process. ( With problems trying to get through to paypal cs I later tried to link a different acct, a checking acct. This simply gives me a message of the process can not be completed at this time ). As far as my attempts to contact paypal I have been trying since last Sunday. I spent a bunch of time punching numbers and listening to messages to just get a message that says they were closed. I then called on Monday and although they were apparently open it said they could not answer my call and to use their other service the chat system. I sent a message there ( refer to document on these messages, blue are my words red is paypal responses ) asking how I could talk to someone there on the phone. I waited for many hours until it was likely they were probably not there anymore anyway. I then attempted to continue the process the next day. Still hours and hours and I mean hours and no reply until the next day which is to where I decided this was not working properly at all and I would just move on to getting govt help. At this point this has caused me a problem where my time is lost and I am going to have to do other things to take care of the original need I have of a funds transfer. But I still need to remove these funds from paypal. I do not appreciate the way this company now even is basically attacking me for my opinion and what I believe are facts that I doubt they can refute. I am not the problem here, it is this company including the way apparently they are not with proper oversight. If they can not allow proper access for customers funds and have proper ways to contact them they should be barred from running this kind of business which is very much like a bank. 

I am incensed that I am first given a problem by this company, second no help only wasted time and attacks by this companies CS, if in fact there really is any, then having to do other things to remedy the damage by this companies mismanagement. And then having to do the work including a list of calls to produce this complaint. This company should be put out of business. Have them divest all of their funds back to the owners of them. I feel no one is taking proper notice of this companies misdeeds. I would not even have to have a paypal acct and deal with them but ebay pretty much requires it, it is baked into their company. XXXX should be dealt with also and require them to stop this required practice. I really would like a lot more done than someone just talk to this company, they fix my personal problem and then just file this case away, moving on and taking no real notice of this kind of wrong. This is all outrageous. I am not the only one having problems with paypal.

Company response to consumer: Closed with non-monetary relief