Consumer complaint received 2019-04-19
Company: SUNTRUST BANKS, INC.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Account : CHECKING XXXX Subject : BANK ERROR : -- REQUEST FOR OVERDRAFT FEE REVERSAL Acct - Checking-Ending ... XXXX { XXXX } XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX XXXX / RE : Request for fee Reversal of overdraft charges As of today 's date : XX/XX/XXXX OVERDRAFT ITEM FEE FOR ITEM {$540.00} XXXX  XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX as Date XX/XX/XXXX Amount- {$36.00} Running Available balance- {$69.00} total overdraft fees ( - {$72.00} ) dollars I XXXX XXXX, herein submit this message to the Florida Office of Financial Regulations and SunTrust Bank, Inc. customer service . And give notice to the account holder XXXX XXXX, Declined Overdraft Coverage and Protection Service Agreement .. Effective Date : XX/XX/XXXX. 





Wherefore, on the date of XX/XX/XXXX, ..and XXXX, XXXX. SunTrust has repeatedly allow the account to be overdrawn. And assessing overdraft charges against my account. Even after being notified of my lack of interest in the OVERDRAFT COVERAGE AND PROTECTION SERVICES, that they currently offer. Furthermore, it is my belief, that SUNTRUST, opted to delay the processing of the XXXX Electronic | ACH Bill Payment. The transaction was setup sometime in the late XX/XX/XXXX. At which, was scheduled to be debited|withdrawn on XX/XX/XXXX. However, SUNTRUST causing the account to be overdrawn ; by giving priority to other transaction items, thus forcing the account to.incurr these deliberate financial discriminating bank fee charges. 





SUNTRUST RESPONSE : If the overdraft fees of {$36.00} dollars, are not paid within a specific time frame. And an additional extended overdraft fee charge of {$36.00} dollars, which was automatically applied on XX/XX/XXXX. Furthermore, I have also request for a fee reversal, of the current overdraft charges, in the amount of {$72.00} dollars. That has been assessed against my account. the status of my inquiry is unresolved .... 





Respectfully submitted By XXXX XXXX SUNTRUST BANK , INC. | OVERDRAFT COVERAGE AND PROTECTION SERVICE ACKNOWLEDGEMENT AGREEMENT Update your preferences regarding Overdraft Coverage for the selected account. Overdraft Coverage allows the bank, at its discretion, to authorize and pay transactions on ATM and everyday debit card purchases in situations where you have inadvertently spent more than your available balance. Overdraft Coverage & Protection. 





Effective date : XX/XX/XXXX I had Decline Overdraft Coverage overdraft Coverage, for the specified account ( s ), and disagreed to the Overdraft Coverage as outlined in the Overdraft Coverage Notice. The NO selection indicates that you have declined Overdraft Coverage for the specified account ( s ). There is no charge for accepting this service.

However, if you have accepted Overdraft Coverage and have a transaction that is in excess of your available balance, you will incur a fee of {$36.00}. 








As of today 's date : XX/XX/XXXX OVERDRAFT ITEM FEE FOR ITEM {$540.00} XXXX XXXX ONLINE PMT CKXXXX XX/XX/XXXX XXXX as Date XX/XX/XXXX Amount- {$36.00} Running Available balance- {$69.00} total overdraft fees ( - {$72.00} ) dollars

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation