Consumer complaint received 2018-12-06
Company: Specialized Loan Servicing Holdings LLC
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX, XXXX and the agent sent to do a Price Opinion KNOWINGLY made a false Appraisal Price reprot on the property so the terms of the loan would not be changed. 

-- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX XXXX Date : Thu, XX/XX/XXXX at XXXX XXXX  Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - XXXX  -- -- XXXX-, -- -- -- -- -- -- -- -Attached reports To : <XXXX>, <XXXX>, <XXXX>, <XXXX>, <XXXX XXXX XXXX XXXX XXXX XXXX> Cc : XXXX XXXX XXXX XXXX Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS. 

PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent carring that out and making inaccurate false reports. 

As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly. 

As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. 

I look forward to hearing from you. 

Thank you XXXX  -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Thu, XX/XX/XXXX, XXXX XXXX  Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- XXXX  -- -- -- -- -- XXXX  -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : <XXXX>, <XXXX>, <XXXX>, <XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX>, Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Hello XXXX, It was nice speaking with you late this afternoon. 

To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected. 

PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. 

As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly. 

As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. 

I look forward to hearing from you. 

Thank you XXXX -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX  -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX   Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - XXXX  -- -- -- XXXX  -- -- -- -- -- -- -- -- -- Attached reports To : <XXXX>, Cc : XXXX  -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow. 

Thank you XXXX  -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX  -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- XXXX  -- -- -XXXX-,  -- -- -- -- -- -- -- - Attached reports To : <XXXX>, <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, <XXXX XXXX XXXX XXXX XXXX>, Hello Mr. XXXX, Thank you for your time and efforts. 

As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading. 

Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading. 

IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. 

So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly. 

The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so. 

What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other. 

Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion. 

My neighbors next door to me in the rear of our home that recently SOLD are ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  sold for {$11000.00} reported on XX/XX/XXXX, 1,830 sq ft. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold for {$150000.00} reported on XX/XX/XXXX is similar 2,100sq ft Both suffered similar property damage to us. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground. 

2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}. 

3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -. 

All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs. 

4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters. 

PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs. 

5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion. 

6. -- -- -- -- - -- -- -- -- -- -- 4 beds 2.5 baths 1,988 sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX8.8 % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive. 

XXXX  -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX <XXXX> Date : Sat, XX/XX/XXXX at XXXX XXXX  Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - XXXX  -- - XXXX, -- -- -- -- -- -- - To : XXXX XXXX XXXX XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX. 

, XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX  Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - XXXX  -- -- XXXX  --, -- -- -- -- - To : <XXXX>, XXXX XXXX   <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX XXXX  Hello Mr. XXXX  and XXXX, Thank you for your time and efforts. 

XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home. 

Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch  plus, that you Photographed. 

2. The Kitchen floor SHOWING the cabinet bases with the water  damage by the bases and floor, that you Photographed. 

3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that. 

4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed. 

5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed. 

6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed. 

7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive. 

XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX  Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- XXXX  -- -XXXX  -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report. 

Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX <XXXX> Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated. 



Best regards. 



XXXX  Mailbox Customer and Business Management Single Family Division XXXX XXXX Option XXXX cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information. 





From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX   To : XXXX XXXX XXXX XXXX <XXXX> Cc : XXXX XXXX   Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- XXXX  -- -- -XXXX -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report. 



Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX   Date : Wed, XX/XX/XXXX at XXXX XXXX  Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - XXXX  -- -- - XXXX -- -, -- -- -- -- -- -- -- - Attached reports To : <XXXX>, <XXXX> Cc : XXXX XXXX   Specialized Loan Servicing LLC To Whom it may Concern, Regarding Mortgage Modification for -- - XXXX  -- -- - XXXX  -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX. 

Please advise the steps further involved. 

Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. 

As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. 

Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. 

Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. 

Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX  Subject : Mortgage Modification and Photos and Market Analysis - XXXX  -- -- XXXX  --, -- -- -- -- -- -- -- - Attached reports To : <XXXX> Cc : XXXX  -- -- -- -- -- Hello Mr. XXXX, Regarding Mortgage for -- -- XXXX  -- -- -- XXXX  -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX . 

Please advise the steps further involved. 

Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. 

As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. 

Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. 

Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. 

Thank you, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation