Consumer complaint received 2019-01-20
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX, I ordered online, then via phone, using my debit card that was ( as shown on statement ) debited trans date XXXX for {$450.00} by XXXX XXXX XXXX XXXX FL XX/XX/XXXX. Merchant Desc. " Men's/women 's clothing stores ''. I never received any confirmation of my order, no order number, no receipt. And man on phone would not tell me how much shipping cost. Would get trackingf number to me asap. Already knew my bank info (? ), Before I ordered.So, I order from a DC number, and statement shows a place I knew nothing about.. No news or package by5+ days. I call, oh, it was sent, here is tracking number. Well. It was supposed to get to me and week, then week go by.. phone calls, emails back and forth.wanted and was promised a refund. Nothing. Put dispute claim on the XXXX with Chase customer claims Dept. They would " research '' my claim. 
I'm XXXX, don't have transportation, and am slow with electronics. I kept daily check of that tracking number. Went from XXXX, WA XXXX XXXX to LA XXXX. " In transit to next facility '' stated every day, when on XX/XX/XXXX arrived at XXXX, Il.Went to XXXX XXXX XXXX I'll distribution center with a " processing exception '' XX/XX/XXXX I contacted my bank after no receipt, no product and no help from vendor ( many calls and emails. ) On XXXX, still in XXXX with that " processing exception '' still indicated. XX/XX/XXXX arrived at facility '' XXXX ''?? XX/XX/XXXX XXXX " arrived at military XXXX, XXXX . CA XXXX. Then final entry XX/XX/XXXX XXXX am stated " your item has been delivered and is available at s XXXX XXXX in XXXX, CA XXXX. No box number indicated. We live west f XXXX with our own USPS post office at XXXX XXXX ( same zip as XXXX, but 12 miles in the foothills. Post ladies don't recall a package, I never saw one ( didn't sigh for anything ). 
Still calling and emailing for info. Received letter from Chase claims XX/XX/XXXX, and they said they " resaearched my claim and determined the transaction was valid, so {$450.00} went back to XXXX XXXX XXXX ( had been on hold ). I called and asked well what research did you do,? And they said, followed the tracking number. It shows you received the package.NO, IT DOES NOT, they never contacted XXXX. I went to my branch bank to talk to a live person, an XXXX XXXX, bank officer/relationship director. We called the number on the statement. XXXX, and XXXX talked to a '' XXXX XXXX-mgr '' whom she said I should call the next day as he sounded like he would fix things for me. Well, the next day the phone was diconected, andI found out recently there was a XXXX XXXX in that area of Florida, but he'd been deceased for several years..XXXX, XXXX, XXXX roll around and I'm trying to track down my money. XXXX is listed as active, an *Information Technologies Services business category with a XXXX F rating ( not accredited ) with 3 cust complaints in 3 years, Address XXXX XXXX XXXX XXXX, FL XXXX, XXXX : XXXX ( where I bought from ) and ( XXXX ) XXXX phone number.Sole owner XXXX XXXX XXXX , managing member. Additional phone numbers ( XXXX XXXX XXXX and ( XXXX ) XXXX. Businesses incorpoated XXXX in FL. I'M m so tired of all this. After finding the Florida Statutes for LLCs and mentioning possible violations of several in an email to XXXX, HE actually resond himself.. the guy ; He said he'd talk to XXXX and XXXX XXXX and XXXX get this settled ''. Same XXXX. Same runaround,. All I wanted was a copy if my receipt they should have, And I wanted a full refund, which was promised to me, because XXXX told me he had the wrong XXXX XXXX number for me. Never got package. These guys aren't going to give me my money. I feel Chase Claims let me down, failed to do their job right and protect me. They let a con have my money AFTER UNVESTIGATING my claim without ever contacting him or the companies.I want Chase to put that money back in my account because they gave it away and let down their own customer. Plaease help me with this. Thanks

Company response to consumer: Closed with monetary relief