Consumer complaint received 2018-05-25
Company: JPMORGAN CHASE & CO.
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
XXXX XXXX commits FRAUD as charging customers XXXX XXXX Membership Fee of {$100.00} ( {$99.00} plus tax of {$7.00} ) It has happened to my son XXXX XXXX   last week, and it is happening to me yesterday, XX/XX/XXXX.

I never authorized their transaction XXXX  order number : XXXX, Digital Order : XX/XX/XXXX ; Order Total : {$100.00}.

My son XXXX never authorized any XXXX XXXX Membership Fee 's Transaction.

With their Fraudulent activities, XXXX messed up my Chaise Bank Account, for which I had overdraft charges, and all my payments to credit cards we in jeopardy to remain unpaid, over drafted.

More importantly, when XXXX XXXX charges for membership, the charges at the bank accounts appear with non contact phone number. It is impossible for a customer to call XXXX  back and object the charges. It is scary, since XXXX  is abusing personal information such as credit cards, phone numbers, addresses, etc. stored for ever at their database, at the same time, they fail to follow the privacy act, or privacy of their customers. WHY A CREDIT CARD INFORMATION OR BANK INFORMATION IS STORED AT XXXX DATABASE WITHOUT THE AGREEMENT OF CUSTOMERS?

In addition, after XXXX processes the Prime Fee fraudulently, for a two-three day, even reported, XXXX   will EARN XXXX OF DOLLARS as placing the customers ' fees/money in the XXXX accounts in Banks.

HOW ABOUT XXXX TO BE INVESTIGATED FOR FRADULENT ACTIVITIES as pairing with some Banks??? I mean that in my experience in the above case, XXXX paired with Chaise Bank in the following manor : 1 ) XXXX withdraws unauthorized fees from my Chase Bank Account and holds my money without any interest for a few days, before I made a complaint with Chase Bank ( XX/XX/XXXXat XXXX XXXX ).

2 ). Chase bank has charged me overdraft fees of {$35.00}, in addition to overdraft of the XXXX fees of {$100.00} 3 ) Chase bank, upon my complaint on XX/XX/XXXX at XXXX XXXX, did not notify me that Chase will close my debit card ending on XXXX. Chase just closed it for 12 hours completely my bank account, and permanently my debit card ( deceiving me through their Claim Representative it was used another debit card ).

4 ) I saw the charged on the XXXX receipt as debit card ending on XXXX, called Chase and objected that the Chase Claim Department has lied to me stating other credit card was used to be charged for the XXXX XXXX   Membership Fee. Then, their Claim Customer Service Representative XXXX admitted that debit card ending on XXXX was fraudulently charged and closed. XXXX from Chase stated that {$100.00} and {$35.00} were back in to my account since the transaction was unauthorized by me at XXXX XXXX.

5 ) Thus, Chase, has hold my {$35.00} over drafted fee and even for a few hours, doing so without paying me interest from such consequently fraudulent transaction, Chase would have earned millions of , should thousands of customers would have felt in the web of XXXX XXXX Fees and Chaise overdrawn fee.

6 ) More important, there is a fraudulent relationship between XXXX XXXX and Chase Bank which allows both Company and Bank to become RICHER with arrogance abusing cusomer 's protection laws.

[ SEE XXXX FRADULENT PRACTICES BELOW : Membership : XXXX   ________________________________________ Next Payment : On XX/XX/XXXX, you will be charged {$110.00} for a year of XXXX.

A reminder will be sent to you on XX/XX/XXXX.

Turn off reminder Remind me before renewing Receive an email reminder 3 days before your renewal date Preferred Payment Method No payment method is linked to your XXXX   account.

Edit payment method ________________________________________ Payment History Last payment : XX/XX/XXXX View printable receipt ________________________________________ End Membership and Benefits Theres a problem with your XXXX   membership payment method As a result, your XXXX   membership may not continue automatically. If we can not charge your preferred payment method, we will try to charge another card on file. Please update your payment method. ''

Company response to consumer: Closed with explanation