Consumer complaint received 2017-12-28
Company: Great Lakes Capital Management, LLC
State: IL
Product: Debt collection
Sub-product: Payday loan debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Today I received a VM stating that I was going to be served papers to attend a court litigation hearing if I did not call a certain number. I reached out to the company to see who it was, the companies name is XXXX XXXX XXXX, I spoke with XXXX XXXX, he is the first representative- he stated that he was calling on a debt from 2009 from a company called XXXX XXXX XXXX. he stated that I took out a loan and when they tried to cash my check it bounced, I then asked the gentlemen why did n't the company send me correspondence about the debt- he said he did n't know. he said a company does n't have to send correspondence they can wait until the statue of limitations is up to collect more on the debt. XXXX stated that I can either set up a payment or arrangement or pay 3 times the amount in court cost. I again asked XXXX about the company and their information he said they ca n't give out that information of such on the original creditor because they were retained through another company to collect the debt and they could n't give that Information on the company. I called back in because this sounded odd, I then spoke with a XXXX named XXXX XXXX, I briefed him about the conversation me and XXXX had- I told XXXX it 's illegal for my information to be sold to a third party XXXX , told me that it was n't sold it was apart of the contract that I signed that I gave permission to have my information sent over to a third party collection agency which is false, XXXX later told me that my information was sold to collection agencies, I told XXXX that was unfair practices and that I would like to gain information about this XXXX XXXX XXXX  company. XXXX stated he was n't allowed to provide me information on the original creditor. He said the corporate office in XXXX XXXX Texas was XXXX XXXX XXXX XXXX XXXX, I went to research the company and it was an unclassifiable company, the address for the company is XXXX XXXX XXXX XXXX XXXX Texas XXXX, the telephone number for the corporate office XXXX, I called that number and it was disconnected- it was n't valid I then took to the internet to find a XXXX XXXX XXXX in XXXX I could n't find it. I called my States Attorney Generals office and explained the situation they stated it was red flags given by the company that they were trying to scam me. I also called the XXXX, AND they stated it was red flags speaking with the company as well because they could n't provide me with the original debt, amount owed a validation with a bill or contract or information on the company they advised me to have the company send me written proof of the debt and validation of the bill and the amount owed- I called the company to explained they needed to send me validation and proof with information on the company the original creditor, I also let them know I spoke with XXXX, and my States Attorney General 's office. XXXX XXXX XXXX ( XXXX XXXX ) told me that he will be taking my financial information out of their data base they wont be contacting me anymore and that they will contact the original firm who hired them from XXXX XXXX to send me out the info that I need on the original company stating that I owe the debt within 30 days. their telephone number is XXXX, and their email address is XXXXXXXXXXXX. I 've since read reviews on this company and they have scammed people for their money and I want to make others aware of what this company is doing to put a stop to this redundancy.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation