Consumer complaint received 2017-12-18
Company: SLM CORPORATION
State: FL
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
XXXX XXXX - 1st found out that I had Sallie Mae loans in my name ( XXXX ) and federal ( XXXX XXXX ) and have determined that XXXX XXXX obtained these loans fraudulently without my authorized signature, and also without loan entrance counseling. I contacted Sallie Mae Allegations and Fraud Department, Office of the Customer Advocate, police department, XXXX XXXX, XXXX, Florida Attorney General, XXXX XXXX XXXX. I have documents ( time sheets ) that show that the date all the federal and Sallie Mae loans were applied for, reviewed, acknowledged, processed, and signed for that I was at my place of employment with no access to a computer and social media that evidences that after work I was at a dealership test driving a car. I also received no benefit from the loans as XXXX XXXX misrepresented and when I requested XXXX as my major, XXXX told me I had to take XXXX XXXX first ( which I found out in XXXX XXXX that XXXX XXXX did n't even have a XXXX program at XXXX in XXXX XXXX when I applied! ) I now have totally useless credits from XXXX XXXX and have begun college education all over again, from the very beginning. 
XXXX XXXX - submitted paperwork to Sallie Mae  Allegations and Fraud, as instructed by XXXX in the Sallie Mae XXXX XXXX, with police report, affidavit, and documentation. 
XXXX XXXX - Sallie Mae denies my loan discharge due to fraud. I request IP address of where loans were generated, and am denied this information. I believe the IP address would further validate my documentation that these loans were obtained fraudulently in my name without my authorized signature. I also request documentation of their investigation as to why the discharge was denied, and am also refused this information. XXXX XXXX - I resubmit documentation with new evidence that my Sallie Mae loans were obtained fraudulently and with no loan entrance counseling ( this is a federal mandate ). I sent this paperwork to Sallie Mae Allegations and Fraud and Office of the Customer Advocate. Calls have been placed in regards to status and determination, as well as certified letter sent XXXX XXXX XXXX requesting update. I have received no update or decision or request for further information from either Sallie Mae Allegations and Fraud Department, or Sallie Mae Office of the Customer Advocate as of today, XXXX XXXX. One phone call placed to XXXX XXXX. and XXXX stated that XXXX, my XXXX XXXX would be calling me to discuss. I have never received a call from XXXX. I would like the IP address and status update that customer service has not provided. It has been over 2 months since filing my appeal for loan discharge based on fraudulent loans, and I have had no communication from Sallie Mae. They also began billing me for interest for the fraudulent loans, even though I am still in school, and I have filed for fraudulent loans, and have requested loan payments to stop. I am fearful to stop paying them, as I do not want to jeopardize any financial aid grants I may qualify for as I have begun all over again my college in XXXX XXXX. 
XXXX XXXX, XXXX - still no response from Sallie Mae.  Thank you very much for your help.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation