Consumer complaint received 2020-10-20
Company: HW Holding, Inc
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This complaint is in reference to the debt collection practices of Hunter Warfield. 
From XXXX to XXXX, I was a XXXX XXXX XXXX stationed at XXXX XXXX. During this time, I rented a home from XXXX XXXX XXXX ( d.b.a XXXX XXXXXXXX XXXX XXXX ). During my tenure at that post there were numerous unresolved maintenance issues on my home. These maintenance issues revolved around the health and safety of my family and me. At move-out the community manager wrote up a statement of charges in excess of {$1200.00} and we were charged one extra month  of my Basic Allowance for Housing ( {$1200.00} ) for the 30-day period post move out. For clarity, I have included an abbreviated and a not all-inclusive list of maintenance concerns that were unaddressed. These concerns directly contributed to my immune compromised child having multiple hospitalizations.

Gas stove that was leaking natural gas and had a broken heat regulation system Black mold around the entirety of the bathroom Pigeons that were able to enter the attic crawl space via a hole in the roofing eves and dying in that space Bathtub in which the glaze had worn off Garage door that was hung upside down making the space unusable Dangerous electrical system that led to a small fire Broken hot water heater leading to water temperatures below rental requirements Allowing an aggressive, restricted breed, dog to live next door, which resulted in us being unable to utilize our back yard Reporting an  ongoing undercover drug investigation to the suspects At the time we instantaneously disputed the charges with XXXX XXXX, but it was ignored. Within one calendar week XXXX XXXX had moved the debt to Hunter Warfield, their contracted debt collection company. We contacted XXXX XXXX, in writing, to dispute the debt within the first 30 days but all attempts to dispute the debt were ignored. In addition we received calls that appeared to be outside normal business hours for this company ( M-Th XXXX XXXX and Fr XXXX EST ) and were also outside the rules set forth in the Fair Debt Collection Practices Act with calls coming in well before XXXX XXXX  and after XXXX XXXX  PST. These activities all appear to be a violation of the Fair Debt Collection Practices Act.

Over the past 3+ years Hunter Warfield has left threatening and/or rude voice mails, called multiple times a day, and otherwise been a bad actor in an industry filled with bad actors. I was honestly content with leaving this illegal debt unresolved until it fell off my credit, but I applied for a job that requires a high-level security clearance. This required me to interact with Hunter Warfield and XXXX XXXX. 
Due to my knowledge that Hunter Warfield had the debt I contacted them first. At that time the customer service representative ( CSR ) informed me that I needed to contact XXXX XXXX about my concerns with the debt.

During the efforts to resolve the debt I received numerous phone calls and letters from Hunter Warfield. Including several hostile and abusive CSRs who berated me and demanded payment for this debt. This also appears to be a violation of the Fair Debt Collections Act.

After several rounds of escalating discussions with XXXX XXXX, Ms. XXXX XXXX, Regional Property Manager for XXXX XXXX XXXX got in touch with my wife and me. On, XX/XX/XXXX she informed me that the debt was to be removed from Hunter Warfields debt collection as it had been fully discharged. 
On XX/XX/XXXX and again on XX/XX/XXXX, I visited the Hunter Warfield website and verified that the debt was still showing on their system. At that time, I sent an email to them asking why this had not been discharged. On XX/XX/XXXX, I attempted to call into their office during normal business hours. I was repeatedly routed to a voicemail system until I blocked my number. At that time XXXX ( possibly incorrectly spelled ) stated that she saw what I saw in the system ; I explained the situation and asked for a supervisor and she refused stating that she had the authority to make that decision. I informed her that this debt has been discharged and that they are attempting to collect a debt illegally and as such I needed to speak to a supervisor. She again refused becoming increasingly hostile, belligerent, and rude. I informed her that the company again appeared to be in violation of the Fair Debt Collection Act and planned on filing a complaint with the CFPB as a result of the ongoing illegal actions by this company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation